Behind the Brand

S02:E08: The Future of Global Banking with Miklós Dietz, Senior Partner, Managing Partner of Vancouver Office at McKinsey & CompanyMiklós Dietz | Senior Partner, Managing Partner of Vancouver Office | The Future of Global Banking“Winning business models are not stuck in one sector.”—  Miklós DietzThis time, on Behind the Brand, we sit down with Miklós Dietz. Miklós leads the Global Banking Strategy and Innovation team at McKinsey. He is also the managing partner of McKinsey's Vancouver Office. Since joining McKinsey, Miklós has led more than 450 engagements across 40 countries and 100 financial institutions. It doesn't stop at financial services.  Miklos has also served governments and regulators to support economic development, as well as helped telecom, technology, retail, consumer goods and energy companies in starting and scaling up digital businesses.Miklos has written over 200 articles and reports that span topics such as banking, strategy, and digital transformation including “Springtime for Canada's fintech industry?”, and is the author of the book ‘The Ecosystem Economy'. We talk about what banking systems look elsewhere in the world, how Canada's banking system is at its largest inflection point, and why ecosystems are the business model of the future. Enjoy! Looking for more?Discover more about Miklós Dietz here. Read ‘The Ecosystem Economy' here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02:E07: Modernizing Payments Infrastructure with Ron Morrow, Executive Director at the Bank of CanadaRon Morrow | Executive Director at the Bank of Canada | Modernizing Payments Infrastructure“You want a system that is stable and reliable, but not one that is so stable and reliable that it stifles innovation and competition. So it's a challenge to find [the] trade off.I think a lot of what is going on in the world of payments right now is trying to ensure that we are striking that right balance.”—  Ron MorrowIn this episode, we speak with Ron Morrow, the Executive Director of Payments, Supervision, and Oversight at the Bank of Canada. The Bank of Canada's mandate is “to promote the economic and financial welfare of Canada.” In his role, Ron is responsible for the supervision of retail payment service providers and the oversight of financial market infrastructures. He also guides the Bank's work to explore the potential design of a digital form of the Canadian dollar.We cover everything from the modernization of money movement to the productivity crisis in Canada, and get an understanding of the new payment provider supervision under the new Retail Payment Activities Act which will come into effect in November 2024. Enjoy! Looking for more?Discover more about Ron Morrow here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02:E06, Yves-Gabriel Leboeuf, Co-Founder and CEO at FlinksYves-Gabriel Leboeuf |  Co-Founder and CEO at Flinks | State of Entrepreneurship in Canada“Having competitors is fine. It's actually good… It keeps you sharp... You gotta find ways to have the right product that fits in the market against your competitors.”—  Yves-Gabriel LeboeufIn this episode, we speak with Yves-Gabriel Leboeuf, or as we call him YG. YG is the Founder and CEO of Flinks, a company that develops tools that turn raw banking data into actionable insights. In 2021, National Bank took a managing share of Flinks with a $103M investment, including $30M in growth capital. YG is on a mission to accelerate innovation in the banking and financial services sectors. We have a great conversation about YG's experience as an entrepreneur, his view on Open Banking legislation, and the competition landscape in Canada.Enjoy! Looking for more?Discover more about Yves-Gabriel here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02:E05, Donna Kinoshita, Chief Payments Officer at Payments CanadaDonna Kinoshita | Chief Payments Officer at Payments Canada | Bringing Real-Time Payments to Canada with Donna Kinoshita, Chief Payments Officer at Payments Canada“We call it… the three legged stool. You've got the Retail Payments Activities Act as the rules. The Canadian Payments Act is the who can be members and participants… Then the third leg of the stool is the infrastructure. And so we like to refer to the Real-Time Rails as that third leg…The ambition is the stars align and all three happen concurrently. That's the ambition. ”—  Donna KinoshitaIn this episode, we speak with Donna Kinoshita, Chief Payments Officer at Payments Canada. Payments Canada underpins the Canadian financial system and economy by owning and operating Canada's payment clearing and settlement infrastructure. As the Chief Payments Officer, Donna is responsible for managing Payments Canada's relationships with its members, stakeholders and regulators, and Payments Canada's communications, policy and research functions. As payments continue to rapidly evolve, Donna and her teams work closely with industry stakeholders to ensure the Canadian payment ecosystem is inclusive, enables fair competition and supports a thriving Canadian economy.Prior to Payments Canada, Donna led Symcor's integrated sales, product and marketing strategy to support market expansion and revenue growth in the role of Senior Vice President & Chief Strategy Officer. Previous to Symcor, Donna held the role of Senior Vice President and Group Head of Global Products and Solutions at Mastercard Canada.In our conversation, we cover a wide variety of topics including the Retail Payments Activities Act, what that is, how it will impact the financial industry, and the progress of the Real-Time Rail. Enjoy! Looking for more?Discover more about Donna here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02:E04, Rob Khazzam, Co-Founder and CEO at FloatRob Khazzam | Co-Founder and CEO at Float | Delivering Frictionless Financial Experiences for Canadian Enterprises with Rob Khazzam, Co-Founder and CEO at Float"There's a million reasons for a company like Skip or Neo or Float or any business to not go anywhere. They get built by people who go 'I will go through every single rabbit hole, I will unearth every rock and I will prove that this business can exist or I will prove that it's impossible'" – Rob Khazzam On this episode of Behind the Brand, we speak with Rob Khazzam, Co-Founder and CEO of Float, an all-in-one corporate card & spend management solution that helps Canadian businesses control their spending. Float has raised a $37M Series A led by Tiger Capital and just announced $50M in Debt Financing in February of this year led by Silicon Valley Bank. Float enables businesses to eliminate employee reimbursements and expense reports, seamlessly pre-approve credit card expenses, and automatically collect receipts.Prior to Float, Rob was the General Manager of Uber for Central and Eastern Europe, then Canada. In this episode we cover a lot of topics from how to go about defining a mission and vision for your team, how Float builds their products, and why you shouldn't wait for Open Banking legislation.Looking for more?Discover more about Rob here, and Float here. You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02:E03, William Keliehor, Former CCO at InteracWilliam Keliehor| Former CCO at Interac | Designing a Banking System for New Entrants with William Keliehor“My philosophy in life is very agile, in that, I'd rather get something to market, and listen, learn, and then tweak, pivot, and then move.”—  William KeliehorIn this episode, we speak with William Keliehor. William is the former Chief Commercial Officer at Interac, a Canadian interbank network that links financial institutions and other enterprises for the purpose of exchanging electronic financial transactions. Previous to Interac, William was the CEO of American Express Middle East & North Africa. William is currently an advisor and investor at KAI. We cover a variety of topics, from how the banking industry differs in Canada from the rest of the world, competition in the financial space in Canada, and the state of entrepreneurship. Enjoy! Looking for more?Discover more about William here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

"There is so much that technology can unlock in terms of giving small business owners back time... their most valuable resource in life. - Faye Pang We're joined by Faye Pang, Country Manager at Xero, a new Zealand–based technology company that provides cloud-based accounting software for small businesses. Faye is an industry leader with a track record of successfully launching and scaling businesses from the ground up. Prior to Xero, Faye was the General Manager for Uber Eats Canada where she helped globally launch and scale the infamous car-share business into the successful ride app into what it is today. In this episode we talk about how Xero chooses talent, to how Canadian SME's are struggling, and how open banking can revolutionize the way that Canadian businesses do their accounting. Looking for more?Discover more about Xero here.Follow them on LinkedIn.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

S02E01: Abraham Tachjian, Director of Digital Banking, PwCEpisode Title: Abraham Tachjian | Former Open Banking Lead to the Government of Canada“Consumers don't care about open banking… It's an industry term… They care about the capabilities that come with it.”—  Abraham Tachjian  We're speaking with Abraham Tachjian, Open Banking Lead to the Government of Canada and the self-described authority on Open Banking. In March 2022, the Government of Canada named him the country's open banking lead. He was tasked with the mandate to empower Canadians and businesses with greater control over their financial data. Through a report that he provided to the Government of Canada, he established the foundation for Canada's open banking system that will be implemented through legislation. Currently he is a Director at PwC where he heads the firm's Canadian open banking practice. Before joining PwC, he has been involved in FinTech as a founder of a digital bank in Hong Kong and as a director at a digital banking in Singapore. In this episode we talk about Canada's implementation of Open Banking, how it can help consumers, and how our system might look different then systems across the globe.Enjoy!Looking for more?Discover more about PwC here.Follow them on LinkedIn.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Our teens today will find themselves in five or more really quite different careers over the course of their lifetime... how we equip youth with the skills to be able to transfer and adapt through their different career journeys and environments is really, really key to our work.”—  Erin BartonErin Barton is the Chief Development Officer for JA Canada and one of Canada's leading non-profit executives. She has been named as one of Canada's 100 Most Powerful Women by WXN. In this episode, Erin and Jeff deep dive into teaching entrepreneurship to Canada's youth, the importance of financial literacy education, and how critical mentorship is to empowering young people today.Enjoy! Looking for more?Discover more about Junior Achievement here.Follow them on LinkedIn, YouTube, X, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, X, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“And that's what that's what entrepreneurship gives you. It gives you access to problems that are really hard to solve that, in my case, at least, for the kind of problems I like to solve, I can't find anywhere else.”—  Mike MurchisonIn this episode, Mike Murchison, the co-founder and CEO of Ada, shares insights on redefining success beyond external measures and embracing intrinsic motivation for personal growth. He emphasizes the founder's role in intimately understanding and solving problems, advocates for commitment to the problem while staying open to innovative solutions, and provides valuable perspectives on scaling as a leader, including the importance of embracing discomfort and establishing clear decision-making processes.Here are some highlights from the episode:Defining success: Mike challenges the common notion of success tied to external measures like company valuation or financial success. He emphasizes the intrinsic motivation of learning and personal growth as more sustainable sources of fulfillment, rather than tying one's self-worth to the success of a company.Proximity to the problem: Mike highlights the significance of founders immersing themselves in the problems they aim to solve. He contends that a deep understanding of the problem is crucial for early company advancement. Attachment vs. commitment: Mike advocates for founders to be committed to the problem they want to solve but not overly attached to a specific solution. This openness to alternative approaches fosters innovation and accelerates progress.Scaling as a founder and leader: Embracing discomfort as a pathway to learning, Mike emphasized the value of curiosity, drawing insights from experienced individuals, and establishing clear decision-making processes.Enjoy!Looking for more?Discover more about Ada here.Follow them on LinkedIn, Facebook, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.

“There is so much unmet legal need within businesses of all sizes that I don't see AI as a threat, I see it as an opportunity to make legal more important and more valuable to the businesses that it's serving.”—  Brett ColvinIn this episode, Jeff delves into the vibrant realm of legal services alongside Brett Colvin, a fellow founder based in Calgary. Tune in as Brett unfolds his remarkable path from law school to transforming the legal landscape through his own venture, Goodlawyer.Here are some highlights from the episode:Solving industry challenges: Brett highlights how Goodlawyer addresses critical issues in the legal sector, including inefficient billing practices and industry hesitancy towards innovation.Harnessing the power of AI: Explore the intersection of technology and law as Brett delves into the integration of AI in legal processes and its potential to boost efficiency.Legal services as a business imperative: Brett emphasizes the vital role of legal services in the business domain and how they can be used as a strategic tool for effective risk management and the unlocking of untapped business opportunities.Capital chronicles in Canada: Brett openly shares his experiences navigating the Canadian market, shedding light on the complexities of raising capital and alternative approaches entrepreneurs can explore when seeking financial support in the distinctive landscape of Canadian business.Enjoy!Looking for more?Discover more about Goodlawyer here.Follow them on LinkedIn, Facebook, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I think entrepreneurship is the profession of the future, and I think ‘entrepreneurial' is the trait of the future.”—  Mark HarrisonIn this episode, Jeff sits down with Mark Harrison, Founder of MH3 Collective, who shares his approach to life and entrepreneurship, emphasizing the importance of self-management and taking control of one's destiny. Mark highlights the significance of building relationships and going above and beyond to solve clients' problems. He shares stories of taking risks and making personal sacrifices to achieve success. In this conversation, Mark discusses the undervalued opportunities in the market and the importance of entrepreneurship in Canada. He believes that entrepreneurship is the profession of the future and provides innovation and resilience. Here are some highlights from the episode:How self-management and owning one's career are essential for success in entrepreneurship.Building strong relationships and going above and beyond for clients can lead to long-term success.Taking risks and making personal sacrifices are often necessary to achieve goals.Data and insights play a crucial role in decision-making for partnerships and sponsorships.Enjoy!Looking for more?Discover more about MH3 Collective here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“This is the element of humanity and compassion and empathy of banking that we don't have today that really needs to come in.”— Dr. Mohamad SawwafJoin us on this episode of Behind the Brand as we sit down with Dr. Mohamad Sawwaf, a dynamic force in the world of finance, ethics, and innovation. With an impressive academic background and a diverse portfolio of experiences, Dr. Sawwaf has dedicated his career to transforming the financial landscape and driving inclusive practices.As the founder and CEO of Manzil, a company focused on ethically-conscious products and halal financing and investments, Dr. Sawwaf has been at the forefront of pioneering ethical financial solutions that empower communities in Canada while adhering to the principles of Islamic finance. His journey encompasses roles in academia, advisory boards, and impactful organizations, all working towards one common goal–financial inclusion.Takeaways include:  Financial inclusivity and ethical banking: Manzil prioritizes financial inclusivity with an ethical approach, demonstrating the success of Islamic finance principles in serving a diverse demographic. Challenges in partnering and regulatory support: Exploring the potential benefits of official regulatory support, the discussion reflects on the UK's successful creation of an Islamic banking framework. Governmental role and policy changes: Highlighting the crucial role of government, the conversation underscores the need for proactive policy changes to support financial inclusivity. This episode is filled with insights on financial inclusivity, challenges in collaboration with larger institutions, and the crucial role of government and policy changes in fostering a competitive and inclusive financial landscape in Canada.Enjoy!Looking for more?Discover more about Manzil here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I think specialization is really important. Do what you're really, really good at, be really well known for it, and then they will start giving you other things to do because they know that they can depend on you.”—  Kirsten GauthierJoin us in this episode of Behind the Brand as we sit down with Kirsten Gauthier, the founder of Public Office. From her early days in advertising to her entrepreneurial ventures, Kirsten shares valuable insights on adaptability, the changing dynamics of the creative industry, and the power of entrepreneurship with a social mission.Takeaways include:  Adaptability and entrepreneurial journey: Kirsten's career journey is a captivating tale of adaptability and hands-on learning. Starting in advertising, she later made a daring entrepreneurial leap, establishing her production company, Production Kitchen.  Changing dynamics in the creative industry: In the fiercely competitive agency business, Kirsten sheds light on the evolving dynamics. Specialization and client relationships take center stage, and she advocates for a hub-and-spoke model.  Social impact and entrepreneurial wisdom: Goodfoot Delivery, a venture with a social mission, stands as a beacon of entrepreneurship. Kirsten shares her wisdom on viewing failure as a crucial learning process and the personal aspects of the entrepreneurial journey. This episode is filled with inspiration, entrepreneurial wisdom, and a deep dive into the ever-changing landscape of the creative industry. Enjoy!Looking for more?Discover more about Public Office here.Follow them on LinkedIn, Facebook, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“We want to showcase that just because we're a small business doesn't mean we can't have a big impact.”—  Connor Curran Connor Curran started Local Laundry equipped with a Google search, 50 dollars, and a vision for a mission-driven clothing company. But starting was the easy part. Many lessons, and many pivots later, Local Laundry is now a widely recognized Canadian brand. This week's episode of Behind the Brand unveils the unique path to building a small business. Here are some insights from the episode:  Local Laundry chose to manufacture locally in Canada to differentiate themselves from competitors and to honour their values. Despite the higher costs, they believe that offering a better quality product and being true to their values gives them a competitive edge.  The company has a goal to donate a million dollars to local charities by 2030. Connor believes that being a profitable, well-run business allows them to invest in the community.  Enjoy!Looking for more?Discover more about Local Laundry here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Problems are great things once they're identified, and if there's a willingness to address them. Because they alert you to a way to get better.” —  Senator Colin DeaconIn this episode, we sit down with ‌Senator Colin Deacon, a leading voice in Canada's financial landscape. With a keen eye for innovation and a passion for empowering consumers, Senator Deacon's perspective is nothing short of enlightening.Senator Deacon believes that open banking could be a game-changer for Canadians, shifting control of peronsal financial data from banks back to customers. Imagine having the power to improve your credit score as a new Canadian, paving the way for better financial opportunities. It's about creating opportunities from problems, a mindset that transcends sectors.Here are some highlights from the episode:  Innovation as an attitude, and the need for more of it in our government services.  The need for regulatory change in Canada, especially in the banking and financial sectors.  The transformative potential of open banking.  It's time to empower consumers and enhance competition in Canada's financial landscape. Don't miss this opportunity to gain valuable insights and stay ahead in the world of finance.Looking for more?Discover more about Senator Colin Deacon here.Follow him on LinkedIn and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“We're in this position and in this space where we can do things differently than what incumbents do, because we have the opportunity to reimagine it.”—  Hanna ZaidiWith her extensive regulatory compliance expertise and forward-thinking approach, Hanna Zaidi has been a driving force behind innovation and transparency in the financial sector. Her leadership has propelled Wealthsimple to the forefront of digital finance, offering accessible and user-friendly investment solutions to empower individuals on their financial journeys. Under her guidance, Wealthsimple has played a pivotal role in advocating for modernizing payment systems and open banking frameworks in Canada, with the aim of enhancing competition and improving financial services for consumers nationwide.In this episode, Hanna and Jeff deep dive into the transformative potential of modernizing payment systems, discussing the benefits for consumers and its impact on competition within the Canadian financial landscape.Here are some highlights from the episode: The lack of competition and modernization in the Canadian financial system can lead to higher costs for consumers and limited access to better services.  Trust factors are changing; younger generations prioritize user experience, speed, and convenience in trusting financial providers. Compliance is a chance for innovation, not a hindrance. Fintechs can gain a competitive edge by mastering regulatory requirements. Enjoy!Looking for more?Discover more about Wealthsimple here.Follow them on LinkedIn, YouTube, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Another thing the best companies are doing is just moving fast or being very clear in the interview process.”—  Ilya BrotzkyWhile working in Brazil, Ilya Brotzky joined a startup accelerator that aimed to connect American invcestors with Brazilian startups. Immersed in the startup culture, he observed a pool of skilled Brazilian developers wanting to move to Canada but facing language and soft skills barriers.Upon his 2014 return to Vancouver and in the midst of his own job search, he identified a demand for developers but the lack of supply in Canada. Drawing from his Brazilian experience, he started an online school to teach developers English which quickly evolved into VanHack, a talent and recruitment platform. Now, with over 370,000 members across 100+ countries, VanHack strives to create a borderless world for tech talent.Here are some highlights from the episode: Creating defined career paths is crucial for preventing employee stagnation and offering a clear sense of direction within the organization. Offering engaging challenges sustains employee motivation and growth, while nurturing both personal and professional development. A clear mission and compelling purpose in an organization motivate candidates and foster deeper engagement in their roles. Looking for more?Discover more about VanHack here.Follow them on LinkedIn, YouTube, Instagram, and Facebook.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“The opportunity for me is like to look at the challenges as part of the fun of it, right? … How do you overcome those challenges in a way that pushes the business forward?”—  Karen DanudjajaFrustrated by the limited non-caffeinated options in cafes and a desire to move beyond commercial real estate, Karen Danudjaja harnessed her entrepreneurial prowess to launch Blume – a brand that would transform our approach to daily beverages.Nearly 6 years later, Blume has emerged as North America's premier superfood brand, offering a range of locally-crafted products comprising 100 percent natural and organic ingredients.Here are some highlights from the episode: Instead of fixating solely on the destination, find joy in the day-to-day process, learn from experiences, and take ownership of your happiness.  Every setback presents a chance to adapt, refine strategies, and enhance processes for future success. Successful entrepreneurship involves navigating challenges, uncertainties, and setbacks while maintaining the determination to keep moving forward. Looking for more?Discover more about Blume here.Follow them on LinkedIn, Facebook, TikTok, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I loved being in the storm fighting fires and, and seeing the unbelievable potential that things have and, you know, trying to bring that to reality.”—  Joe ParenteauWhen it came time to upgrade his dinnerware, Joe Parenteau looked to the usual suspects—EQ3, Pottery Barn, and West Elm. However, he was disappointed to find that the shopping experience for premium home goods lacked inspiration and the simple joy he experienced at IKEA.Fast-forward to 2019 when Joe co-founded Fable, a home goods company that designs premium dinnerware products while focusing on transparency, sustainability, and ethical production.In this episode, Joe shares invaluable insights and advice for aspiring entrepreneurs. He divulges his secrets to building a strong founding team, emphasizing the importance of having problem solvers onboard – individuals who can not only identify challenges but also present solutions with ease.Looking for more?Discover more about Fable here.Follow them on LinkedIn, Facebook, TikTok, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“This is a fluid landscape, whether it's how we manage our people or how we identify different markets, we've just understood the world is always changing.”—  Michael RyanMichael Ryan's love for pushing boundaries ignited his extraordinary journey into the world of foot care, starting as a certified pedorthist in Canada. For over 14 years, he honed his expertise within outpatient settings, from private practices to prestigious university health centers. Driven by an unwavering desire to make a difference and improve the field, Michael explored new horizons that could revolutionize foot care approaches. Now, at Kintec: Footwear + Orthotics, Michael leads the charge in embracing innovative technologies to provide personalized solutions and exceptional customer service.Here are some highlights from the episode: The significance of maintaining physical health to achieve personal and professional success. The power of technology in elevating customer experiences and fostering brand loyalty. Exploring how incremental actions can pave the way for transformative outcomes. Looking for more?Discover more about Kintec: Footwear + Orthotics here.Follow them on LinkedIn, Facebook, YouTube, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Of course make your debt reduction a priority, but over here you also need to start learning to love yourself enough to put money aside for your future. And that is an act of self-love.”—  Lesley-Anne ScorgieLesley-Anne Scorgie's passion for personal finance ignited at a young age. At just ten years old, she took a hundred-dollar birthday gift from her grandparents and made her first investment by purchasing a Canada Savings Bond. As Lesley-Anne's financial literacy grew, so did her ambition. By the age of fourteen, she had already begun investing in mutual funds, setting her on a path to becoming a millionaire by the age of twenty-five.In this episode, Lesley-Anne offers valuable advice on shifting your mindset about money, emphasizing the importance of establishing consistent money habits to ensure long-term financial security and success.Looking for more?Discover more about MeVest here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Brand trust is gonna be critical and it's always been critical, but in the age of AI, brand trust is gonna be critical.”—  Darby SiebenIn the late 1990s, Darby Sieben embarked on his journey as an internet early adopter, eventually founding his own digital marketing company. Over the years, he has earned a reputation as a respected industry leader, driving impactful change and spearheading product strategies.Darby's remarkable ability to navigate the ever-evolving landscape of product development is evident through his consistent innovation and customer-centric approach. He thrives on tackling complex challenges and seizing emerging opportunities.Here are some highlights from the episode: How to leverage dedicated landing pages to enhance ad campaigns and achieve a higher ROI Insightful predictions on the profound impact AI will have on organizations Valuable tips on successful remote leadership in today's work environment Enjoy!Looking for more?Discover more about Unbounce here.Follow them on LinkedIn, YouTube, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Sport is a tool for social change that you can make [a] meaningful impact in communities, you can influence consumers.”—  Russell ReimerHaving produced for NBC during the 2000 and 2002 Olympics, Russell Reimer recognized the power of storytelling in captivating audiences and generating interest in the games. This insight inspired him to establish Manifesto Sport Management, where he continues to tell the stories of iconic athletes, including Toronto Maple Leafs star Mitch Marner, hockey legend Mark Messier, and Olympians Mark McMorris and Hayley Wickenheiser. A prominent figure in Canada's sports scene, Russell has worked with world leaders developing successful programs like Sport for Life, and spearheading the community movement, All Sport One Day, which provides free sport discovery opportunities for children.Here are some of the highlights from the episode: Storytelling is incredibly powerful and the ability to craft compelling narratives and communicate effectively is essential in various areas of life. In a competitive environment, accepting rejection as a step toward success is crucial. Delivering candid feedback is key in guiding individuals toward improvement. Enjoy!Looking for more?Discover more about Russell Reimer here and follow him on LinkedIn.Discover more about Manifesto Sport Management here.Follow them on LinkedIn, YouTube, Twitter, and Instagram.Discover more about All Sport One Day here.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50A message from our Sponsor:At Rakuten Kobo, we're here to make your reading life better—because we love reading just as much as you do. Explore Kobo's line-up of eReaders packed with innovative features that are designed for both the brand-new digital reader and the most experienced.Build your library and choose from the millions of eBooks and audiobooks you can access instantly through your Kobo device or our free Kobo app.Ready to elevate your reading experience? Shop using your Neo Card™ for exclusive offers.

“So there's been, I think this huge change in how Canadians sort of want and need to bank.”—  Ian BurnsEstablished in 1938, Servus Credit Union is a member-owned, community-based financial institution. With an impressive network of over 100 branches and a staggering 380,000 owners, Servus Credit Union proudly holds the title of being the largest credit union in Alberta.Leading the charge at Servus Credit Union is Ian Burns, a trailblazer in finance, entrepreneurship, and relationship management. Ian's extensive experience and innovative mindset have made him a true pioneer who fearlessly challenges industry norms in the world of business and finance.Here are some of the highlights from the episode: Credit unions play a crucial role in fostering trust, collaboration, and financial empowerment within local communities. Open banking and the benefits, challenges, and transformative opportunities it brings to the Canadian financial landscape. The value of diverse perspectives and embracing different ways of thinking Enjoy!Looking for more?Discover more about Servus Credit Union here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I don't really view my own successes as my own. If I had one superpower, it's about hiring people that are smarter than me and let 'em fly, you know? Giving them the tools and the right environment for them to win because that's what everybody wants, ultimately.”—  Michele GuimondAs an avid backcountry skier, downhill mountain biker, and trail runner, it only makes sense that Michele Guimond found her way to working at MEC. After spending a little over a decade travelling abroad, Michele graduated from Emily Carr University of Art + Design and pursued a career in retail marketing. Over the next few years, she led marketing at top-tier retail brands during periods of rapid growth. Ultimately leading her to MEC, where she is responsible for sharing the MEC brand with the world.In this episode, Michele shares her experiences building community brands and strategies for effective leadership.Looking for more?Discover more about MEC here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“The other thing I would say too is it's important to celebrate decisions where you decided not to do something, that was maybe a great idea. So products you thought about launching that you decided not to launch and in hindsight that was a great decision.”—  Peter FurnishPeter Furnish has had a long and exciting career, full of interesting experiences that have helped him learn valuable lessons. His journey has taken him to visit Walt Disney's home in California, where he gained insights into the creative genius behind the Disney brand. He also had the opportunity to witness Sir Richard Branson's daring promotional stunts for Virgin Mobile, which taught him the importance of taking risks to create a buzz.During his career, Furnish has worked with some of the most iconic brands, including The Walt Disney Company, Labatt Breweries, Cineplex, Virgin Mobile, and Starbucks. Each of these experiences has provided him with valuable lessons that have helped him build a successful career.Here are some of the highlights from the episode: Failure is a valuable teacher — always use its lessons to improve Being flexible and unlearning what you know are essential when transitioning between companies of different categories and growth stages Creativity is key to making an impact The differences between founder-led and founder-inspired businesses Build a network and learn from those around you Enjoy!Looking for more?Discover more about Starbucks here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.Discover more about Cineplex here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“So I think different employee engagement, consumer engagement, programs like that, there's value in that [it] makes people feel good and it also helps the planet.” —  David LubaThe UN predicts that in order to achieve our climate goals by 2050, more than 8.1 trillion dollars must be invested in nature-based solutions. However, current projections indicate that only about 4 trillion dollars will be invested, leaving a massive funding gap that must be filled. Failing to close this gap could have severe consequences such as food insecurity, natural disasters, and potential conflicts.To address this issue, we should be considering nature-based solutions, such as tree planting, coral reef restoration, and kelp rebuilding which have more significant impacts beyond just carbon sequestration. However, monitoring and measuring these impacts is challenging. That's where veritree comes in.Founded in 2019, veritree is a platform that uses blockchain technology to measure and verify the productivity of nature-based investments. Currently, veritree is collaborating with over 300 businesses to restore the planet in a verified, measurable, and impactful way.Looking for more?Discover more about veritree here.Follow them on LinkedIn, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“And I think so much of my job is to be an advocate for winter sports, for winter, for snow business, and to encourage people in Alberta and elsewhere to get outside and explore this beautiful continent we have.”—  Kendra ScurfieldGrowing up at Sunshine Village Ski & Snowboard Resort was somewhat of a fairytale for Kendra Scurfield. Waking up in a winter wonderland to the excitement of skiers and snowboarders, drinking all of the hot chocolate she could possibly drink, and commuting to work with her dad via gondola — it was a childhood unlike any other.Now, as an adult, Kendra has returned to her fairytale and works for the family-owned business, Sunshine Village, where she advocates for winter sports and encourages people worldwide to get outside and explore.In this episode of Behind The Brand, Kendra discusses the importance of family-owned businesses in building community and their impact on our economy and society. She shares insights on navigating the complexities of balancing profitability, customer experience, and inclusivity.Looking for more?Discover more about Sunshine Village Ski & Snowboard Resort here.Follow them on LinkedIn, Instagram, Facebook, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“That naivety, as you say, is a bit of a superpower because if you don't know the way that something is typically done and you're just left to figure it out, then there's so much more creativity that happens with it.”—  Kristen GaleKristen Gale was 24 when she was fired, for the second time. However, instead of dwelling on the setback, she took a bold step to start her own venture. She quickly developed a business plan, secured a location and loan, and opened the first TEN SPOT location in just a few months. Almost 20 years later, Kristen has grown THE TEN SPOT and created a remarkable company culture that is guided by the values that she lives every day.This week, Kristen shares the story behind her success, including how she created a successful franchise model and scaled it across North America, while maintaining a consistent brand and exemplary company culture.  Looking for more?Discover more about THE TEN SPOT here.Follow them on LinkedIn, Facebook, YouTube, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50A message from our Sponsor: Do you wear glasses, contact lenses, or sunglasses? Of course you do! So listen up: our friends at CLEARLY have a special offer just for you. Get 40% OFF CUSTOM PRESCRIPTION EYEGLASS LENSES, Use code NEO40 at checkout. More of a contacts kinda person? How about $20 off all contact lens orders over $119. Clearly carries YOUR GO-TO BRAND, and you can save $20 when you spend a min of $119 with code NEO20. We can't wait to SEE what you save!

“Entrepreneurism took off, but [also] really reframed how people thought about being an entrepreneur and having a side business or a side hustle.”—  Ashley GrafWith an impressive marketing career spanning various industries including sports and entertainment, airline, and now tech, Ashley Graf brings a wealth of experience to the table. In her role as Head of North America Marketing at Squarespace, Ashley draws on her expertise to highlight Squarespace's distinctive value proposition, as aptly phrased by Adam Driver in their Super Bowl commercial, as the "website that builds websites."In this episode, Ashley shares insights on how Squarespace has differentiated itself in a crowded market and continues to grow its customer base, as well as tips to staying ahead of the curve in the ever-evolving marketing landscape.Looking for more?Discover more about Squarespace here.Follow them on LinkedIn, Instagram, Facebook, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I realize that momentum is all based on direction. So you choose the way your direction and momentum will go.”— Jake KarlsWith his unique ability to create excitement and tell compelling stories, Jake Karls is a driving force behind Mid-Day Squares' growth. Right from the beginning, Jake and his co-founders made a decision to be transparent and vulnerable, showing the good, bad, and ugly of their entrepreneurial journey.This week, Jake shares the honest truth about entrepreneurship and the road to building Mid-Day Squares including the challenges he faced along the way, and the lessons he learned. This is a must-listen episode for anyone looking to start their entrepreneurial journey or take their existing business to the next level.Looking for more?Discover more about Mid-Day Squares here.Follow them on Instagram, Facebook, LinkedIn, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Digital transformation and climate and sustainability. These are the two biggest thrusts that are going to impact businesses all over the world and certainly in Canada.”—  Kathleen PolsinelloHead of BCG's Toronto office and a key member of its Consumer practice, Kathleen Polsinello is a leading expert in consumer behaviour and retail strategy. With clients in Canada, the UK, and the US, she has successfully guided retail teams through major business transformations. Along with her work at BCG, Kathleen is a strong supporter of DE&I and women's progress in the corporate arena.This week on Behind the Brand, Kathleen shares her predictions on the future of retail, climate and sustainability, and more in 2023. Looking for more?Discover more about Boston Consulting Group here.Follow them on LinkedIn, Twitter, and Facebook.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50A message from our Sponsor:At Rakuten Kobo, we're here to make your reading life better—because we love reading just as much as you do. Explore Kobo's line-up of eReaders packed with innovative features that are designed for both the brand-new digital reader and the most experienced.Build your library and choose from the millions of eBooks and audiobooks you can access instantly through your Kobo device or our free Kobo app.Ready to elevate your reading experience? Shop using your Neo Card™ for exclusive offers.

“Multi-brand retail should be in service to obviously, the customers, but [also] to the brands that they carry.”—  P.J. WorsfoldP.J. Worsfold is the driving force behind some of Canada's most successful online shoe retailers. He's a true trailblazer in digital media and e-commerce, and in 2020, he took on an even bigger challenge by taking on the role of Director of Ecommerce at JD Sports. Known for his innovative approach to e-commerce, he's an expert in combining technology and business strategy to drive sales.This week on Behind the Brand, P.J. and Jeff discuss how personalization enables retailers to build better customer relationships.Looking for more?Discover more about JD Sports Canada here.Follow them on LinkedIn, Twitter, Facebook, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50A message from our Sponsor:Bring your stories to life with Squarespace, the easiest way to create an exceptional website, blog, portfolio, or online store. Try Squarespace free for 14 days and receive 20% off your first purchase with code NEO2023.

“What I found in both is that you'll be surprised who comes up with the next brilliant idea in the company. And letting that person [come] forward and allowing a little bit of a level playing field for everyone to be a part of that, makes a big difference.”—  Mike GettisMike Gettis is no stranger to building successful direct-to-consumer brands. In 2015, Mike co-founded Canadian mattress brand Endy, and over the next two years, grew it into a multi-million dollar brand. Seeing another opportunity to deliver top quality products at a fraction of the price, Mike and his partner Noelle started Kilne. This week on Behind the Brand, Mike and Jeff talk about the importance of feedback and their experiences building successful consumer brands from scratch.Looking for more?Discover more about Kilne here.Follow them on LinkedIn, Twitter, Facebook, Instagram and TikTok.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Loyalty is that perfect mix of art and science because it has to do with customer behavior, incentivizing people to behave in a different way, while also the extremely analytical component of, you know, we can offer this or we can offer that.”– Oren EizenmanAn expert on designing, optimizing, and building on top of loyalty programs, Oren Eizenman knows what it takes to foster meaningful customer loyalty. Leading the Loyalty Service Line at McKinsey, he works with clients across industries and around the world on their growth and marketing strategies. This week on Behind the Brand, Oren and Jeff Oren talk about the evolution of loyalty in Canada — where it has been and where it's going.Looking for more?Discover more about McKinsey & Company here.Follow them on LinkedIn, Facebook, Twitter, and Instagram.Read more from Oren here: Winning in loyalty | McKinsey Next in loyalty: Eight levers to turn customers into fans | McKinsey Consumer organization and operating models for the next normal | McKinsey You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“Our perspective was, if you're solving an important problem and delivering convenience then how beautiful the pixels of the app are don't really matter.”– Ray ReddyRay Reddy is a self-proclaimed technology optimist who has a strong belief in it's purpose of improving lives. That's why he started two companies aimed at solving problems that weren't being solved. After his first company, PushLife was acquired by Google in 2011, Ray went on to found Ritual, a social ordering app that is shaping the future of local commerce.This week on Behind the Brand, Ray and Jeff discuss the shift in the way consumers are interacting with local businesses, choosing to transact via digital channels instead of physical.Looking for more?Discover more about Ritual here.Follow them on LinkedIn, Twitter, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“If you want to accomplish things or make changes, you just have to do it in little steps and make it a regular habit.”– Eva WongEva Wong never imagined herself as a co-founder or working in tech but sometimes life surprises you. After several years working for private and not-for-profit companies worldwide, Eva took a chance and teamed up with, now co-founder, Andrew Graham to create Borrowell and make financial prosperity possible for everyone.This week on Behind the Brand, Eva and Jeff talk about what it's like to be a tech company founder without a technical background and the need for inclusive financial services in the Canadian market.Looking for more?Discover more about Borrowell here.Follow them on Instagram, Twitter, Facebook, and TikTok.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50

“I think very much about an individual circle of control. And most of personal finance, not everything, most of personal finance is in your circle of control so make use of that.” – Bruce SelleryHaving dedicated the last 15 years to educating Canadians on personal finance, you could say Bruce Sellery is a bit of an expert. Combining his knowledge and his experience as a coach and trainer, Bruce engages people in a way that is smart, fun, and high energy—truly inspiring them to get a better handle on their money. This week on Behind the Brand, Bruce talks with Jeff about all things personal finance including the psychology behind spending and the smart choices you can make now to achieve financial freedom in your future.Looking for more?Discover more about Bruce Sellery here. Follow him on Twitter, LinkedIn, and Facebook.Discover more about Credit Canada here.Follow them on Twitter, LinkedIn, Facebook, and Instagram.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, Twitter, and LinkedIn.Interested in joining Neo? Unlock a special offer for podcast listeners here: join.neo.cc/podcast50 

“I think people's superpower is the thing or things that is so innate to who you are, like it's such a part of your fabric and you do it so naturally, that you don't even know why other people don't do it.”— Mary GrahamWith a track record of building some of the world's most iconic brands and customer experiences, Mary Graham is a pragmatic strategist and synthesizer. After years of successfully delivering growth for several blue chip companies, including Procter & Gamble, Yum! Brands, and Starbucks, Mary made the shift to the startup world as CEO of Mama Earth. Now, Mary is utilizing her expertise in brand strategy and marketing to grow the local food movement in Ontario, as President of Fresh City.Fresh City was founded in 2011 after CEO, Ran Goel, left his job as a Wall Street lawyer. In just over a decade, Fresh City has grown into an award-winning urban farm and omni-channel retailer. With 8 retail locations and home delivery across the GTA, Fresh City is changing the way people think about and shop for food.Here are some highlights from the episode: Being a lifelong learner of yourself Knowing what your superpower and kryptonite are How to create an effective strategy Empowering people to make little changes that collectively add up to good The difference between degenerative, sustainable, and regenerative farming Enjoy!Looking for more?Discover more about Fresh City here.Follow them on Instagram, Facebook, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

“I think that leadership, to me, is really more about you taking initiative to start something. To take control over something that is important to you.”— Trinh ThamLeading the growth of some of Canada's most recognizable brands is no easy task. For Trinh Tham, it's just a regular day. As a seasoned, high-performing retail marketing leader, Trinh has developed and executed successful brand and merchandising strategies for several companies, including Bell Media, Loblaw Companies Ltd., Sobeys, and Tim Hortons – her resume is impressive to say the least. Now at Harry Rosen, Trinh is responsible for driving business growth through its brand strategies, loyalty program, digital innovation, and e-Commerce experience.Harry Rosen opened its first location in 1954 with a vision of becoming a genuinely international men's boutique. A boutique that specializes in and exemplifies excellent service, advice, craftsmanship and individualization. Nearly 70 years later Harry Rosen continues to achieve their mission, helping men feel good and do good in their personal and professional lives.Here are some highlights from the episode: Leading authentically and by example Constantly evolving and meeting your customers where they are  How to successfully articulate brand values in everything that you do Enjoy!Looking for more?Discover more about Harry Rosen here.Follow them on Instagram, Facebook, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

“I think that the beauty of understanding at a young age that you can make something from nothing is probably a really important thing. You're not given every opportunity or tool or experience just laid in front of you, you [have to] go and make your own.”– Lyndon CormackGrowing up in the city and visiting family in Herschel, SK, Lyndon Cormack spent much of his childhood exploring the outdoors. His love for adventure led him to travel the world and ultimately his first job in sales. As self-proclaimed chronic brainstormers, Lyndon and his brother Jamie were (and still are!) constantly bouncing cool ideas off each other. Eventually, they recognized a gap in the market for stylish yet affordable backpacks, and founded Herschel Supply Co. in 2009.Headquartered in Vancouver, BC, Canada, Herschel Supply Co. is a design-driven global travel lifestyle brand producing timeless products with utility design. Originally renowned for their contemporary renditions of classic backpack silhouettes, Herschel Supply's range has expanded significantly. Today, Herschel products are sold in 113 countries with more than 10,000 stockists worldwide.Here are some highlights from the episode: Achieving scale by being agile and able to make quick decisions Sometimes, the most important person to convince is yourself Don't be afraid to dream big Enjoy!Looking for more?Discover more about Herschel Supply Co. here.Follow them on Instagram, Facebook, Twitter, and Pinterest.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

“I love [the] exercise of capturing one's imagination and then finding creative ways to make that a reality. That's exciting to me.”– Andre CharooAs one of the first 25 employees at both Uber and Hired, Andre Charoo knows what it takes to build and scale a startup. At Uber, he was responsible for leading new market entry into Canada, contributing to 10X growth of the company. Shortly after, he joined Hired and he led expansion into 16 markets across 6 countries.While those may be two of the most recognizable startups on his resume, Andre's love of innovation and entrepreneurship runs deep – contributing as an early employee or founder of several other startups throughout his career. Now, as founding General Partner of Maple VC and Venture Partner at Inovia Capital, Andre is focused on investing in exceptional Canadian founders around the world and partnering with them on talent and growth. Alongside top Silicon Valley funds, Maple VC has invested in several companies, growing their portfolio to include over 30 different startups, such as Ritual, RenoRun, Patch, and more.Here are some highlights from the episode: Knowing when you should quit your job and pursue your startup idea Every company needs a team with a plethora of zeros, ones, and twos Think of 5 ways that an idea will work – it's harder than you think In tech – the need to cannibalize yourself or you die Enjoy!Looking for more?Discover more about Maple VC here.Follow them on LinkedIn and Twitter.Discover more about Inovia Capital here.Follow them on LinkedIn, Instagram, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

“We are spending time thinking about it right now: In what way would the virtual world create incremental value to people?"– Laura ManesPassionate about continually pushing the boundaries of what is possible, Laura Manes is reimagining the shopping experience and finding new ways to bring the best of physical and digital together to solve business challenges. In close collaboration with industry leaders and colleagues across Cadillac Fairview, Laura is the mastermind behind the development and implementation of new, innovative digital tools and services, including Cadillac Fairview's e-gift card, the LiVE by Cf app, and Ravel by CF.Established over 60 years ago in Toronto, Cadillac Fairview has grown to become a globally focused owner, operator, investor, and developer of best-in-class real estate. Managing more than $35 billion in assets across the Americas and UK, Cadillac Fairview is bringing people together by creating and cultivating innovative spaces and experiences.Here are some highlights from the episode: The future of retail in the Metaverse – What does this look like? How will it impact the shopping experience? The importance of thinking ahead and being at the forefront of innovation What it takes for teams to pivot and successfully navigate tough times  The path to becoming a well-rounded business leader And maybe most importantly – Will Snoop Dogg have a house in the Metaverse? Enjoy!Looking for more?Discover more about Cadillac Fairview here.Follow them on LinkedIn, Instagram, Twitter, and YouTube.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

“I think having change agents and catalysts within the organization who drive that behavior and shift in mindset [is] critical."– Manoj JasraManoj Jasra is a master of digital marketing and transformation. With over 20 years of experience across several sectors, he has implemented successful digital and ecommerce strategies for iconic Canadian brands including WestJet and Shaw Communications. Now at Northland Properties, Manoj is spearheading marketing and digital transformation strategy across their portfolio of brands. 100% Canadian owned and operated, Northland Properties is recognized as one of the most trusted names in hospitality and continuously creates unforgettable experiences. They are the force behind such brands as Sandman Hotel Group, The Sutton Place Hotels, Moxies, Chop Steakhouse & Bar, Denny's Restaurants, Revelstoke Mountain Resort, and more.Here are some highlights from the episode: Seize opportunities, don't wait for them to come to you Sometimes a quick win can create momentum on a large project What it takes to be a change agent and drive digital transformation in the hospitality industry Why reimagining loyalty programs is key to amplifying customer engagement Enjoy!Looking for more?Discover more about Northland Properties and their portfolio of brands here.Follow them on LinkedIn, and YouTube.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

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The fashion industry is responsible for producing 10% of  the world's carbon emissions and 20% of global wastewater, using more energy annually than the aviation and shipping industries combined. In addition to this, production of wood pulp-based fabrics, like rayon and viscose, result in approximately 70 million tons of trees being cut down each year.With figures like these and projections for them to double in the next 10 years, it's no surprise that sustainability and environmental impact is at the forefront of the minds of retailers, leaders, and consumers. Many retailers have started taking small steps to reduce their carbon footprint, such as improving their packaging, reducing overproduction, decarbonizing retail operations, and using materials that are recycled, sustainable, and organic.Then there's tentree, the tree planting company that just so happens to sell apparel. Founded in 2012, tentree is on an earth-first mission to create sustainable clothing and make choices that are focused on putting people and the planet first.Derrick Emsley, Co-Founder and CEO of tentree & veritree, joins us to talk about having a purpose beyond retail － creating community and connecting with impact.Discover more about tentree here.Follow them on Facebook, Instagram, and YouTube.Discover more about veritree here.Follow them on Instagram, Twitter, and LinkedIn.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

Iconic entrepreneur, venture capitalist, and bestselling author － these are just a few of Arlene Dickinson's achievements and it wasn't an easy path to get there. At 31, Arlene found herself without a job, no savings, and no clue how she was going to care for her family. On pure instinct, she accepted a job as a partner at Venture Communications. Ten years later, she became the sole owner and grew the business into one of Canada's largest, independently owned marketing firms.As one of Canada's most well-known business moguls, Arlene joined Dragon's Den, making her a household name in Canada. With her strong business acumen and expertise in marketing, sales, and communications, Arlene has helped startup businesses succeed and grow to become multi-billion dollar corporations. A true self-made success story, Arlene is on a mission to help other entrepreneurs to scale their businesses to globally known and respected brands, specifically in the food and health space.Arlene Dickinson, CEO of Venturepark, joins us today to talk about knowing your purpose and the evolution of entrepreneurship in Canada.Discover more about Venturepark's business growth ecosystem here.Follow them on Facebook, Instagram, and Twitter. Also make sure to check out Venture Play, Venturepark Labs, Venturepark Voice, District Ventures Plus, and District Ventures Capital. https://www.linkedin.com/company/districtvcap/You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

In the late 19th century, the Canadian retail landscape changed drastically with the introduction of the department store. With locations in most major cities, department stores were unlike anything Canadians had ever experienced － large architectural feats that introduced new technology to the general public, such as electric lighting, escalators, and air conditioning. Inside, they were designed to be an extension of the home, outfitted with plush carpets, lounge chairs, and private dressing rooms.Department stores quickly became the ultimate destination for families to spend the weekend. In addition to shopping, they offered something for everyone including nurseries, post offices, beauty parlors, libraries, fine dining, and carnival rides. An iconic Canadian brand, the Hudson's Bay Company recently celebrated its 350th anniversary. This is a true testament to the company's ability to change with the times and willingness to embrace and champion innovation － starting with mail-orders and catalogue sales and moving into the world of ecommerce and online marketplaces. Iain Nairn, President and CEO of The Bay, joins us to talk about the digital transformation of an iconic brand － the journey and the vision.Discover more about The Bay here.Follow them on Facebook, Instagram, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

Remember the days of pulling a paper menu out of the drawer on a Friday night? Deciding with your family what to order: Pepperoni or deluxe? Ginger beef or sweet and sour pork? In the last decade, with the introduction of tech, the food delivery landscape has grown exponentially. The menu is now on your mobile device, and there are thousands of them. A plethora of restaurants that you can order from and have your favourite meal delivered right to your door.  Since 2017, food delivery has more than tripled and is now worth more than $150 billion world-wide. Despite competitors popping up left and right, in Canada, you'll often hear the phrase “Let's just order Skip tonight.” Among so many, how does one delivery platform really stand out?Kevin Edwards, CEO of SkipTheDishes, joins us today to talk about creating loyalty in a hyper competitive industry.Discover more about SkipTheDishes here.Follow them on Facebook, Instagram, and Twitter.You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.

With a fun atmosphere, on-trend menu items, and parrots hanging from the ceiling, Earls was immediately setting the standard for upscale casual dining. Opening in Edmonton in 1982, guests flocked to enjoy a burger and beer in an environment that was unlike anything they were used to － unfussy and unique.Though Earls has transformed over the decades, the restaurant remains true to its original vision: providing a place for friends and family to gather for great food without breaking the bank. Built on the foundation of family, Earls is a place for everyone, from 20-somethings enjoying happy hour to families celebrating everything from birthdays and graduations to anniversaries. Kristin Vekteris, Chief Brand Officer of Earls, joins us today to talk about creating brand love while catering to a wide-ranging demographic.Discover more about Earls here.Follow them on Facebook, Instagram, and Twitter. You can learn more about Neo Financial here.Follow us on Facebook, Instagram, and Twitter.