InteliChek Presents: The Multi-Point Inspection Podcast

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.       Summary In this conversation, Jay Goninen, co-founder and president of WrenchWay, discusses the challenges and opportunities within the automotive and diesel industries, particularly focusing on technician recruitment and retention. He highlights the importance of initiatives like School Assist, which aims to support educational institutions in training future technicians. The conversation also delves into the results of a recent survey on technician satisfaction, revealing concerns about pay, work culture, and the need for better communication within the industry. Jay emphasizes the importance of flexibility and proper equipment in shops, as well as the need to hear from various voices within the industry, including collision repair professionals and educators. The conversation delves into the challenges faced by technicians in the automotive industry, focusing on work-life balance, generational communication, and the need for transparency in business operations. The speakers discuss the importance of effective communication between leadership and technicians, the evolving preferences for compensation structures, and the overall satisfaction of technicians with their current employers. The discussion highlights the need for businesses to adapt to changing workforce dynamics and improve their practices to retain talent and foster a positive work environment.   Takeaways WrenchWay aims to improve technician recruitment and retention. School Assist helps educational institutions connect with industry needs. Apprenticeship programs are crucial for industry growth. Technician satisfaction is a pressing concern in the industry. Pay remains the top priority for technicians. Proper equipment in shops is essential for technician satisfaction. Flexibility in work schedules is increasingly important. The collision repair sector needs more representation in surveys. Educators play a vital role in shaping the future workforce. Open communication is necessary for industry improvement. Workaholism can lead to burnout, even in enjoyable jobs. A significant portion of the workforce is aging, raising concerns about industry sustainability. Generational communication is crucial for attracting younger talent. Profitability must be balanced with employee welfare. Transparency in business operations fosters trust and understanding. Technicians often lack knowledge about profit and loss, impacting their perceptions. Flat rate compensation structures can create anxiety among technicians. Technicians are increasingly preferring hourly or salary compensation for stability. A large percentage of technicians are willing to work more hours for better pay. Communication from leadership is a critical area for improvement in the industry.   Music: LNDO-Feelin Good Wayfair-Wilder The Revolution-Riding High LNDO-Wild Wild Midwest   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.       Summary In this conversation, Jay Goninen, co-founder and president of WrenchWay, discusses the challenges and opportunities within the automotive and diesel industries, particularly focusing on technician recruitment and retention. He highlights the importance of initiatives like School Assist, which aims to support educational institutions in training future technicians. The conversation also delves into the results of a recent survey on technician satisfaction, revealing concerns about pay, work culture, and the need for better communication within the industry. Jay emphasizes the importance of flexibility and proper equipment in shops, as well as the need to hear from various voices within the industry, including collision repair professionals and educators. The conversation delves into the challenges faced by technicians in the automotive industry, focusing on work-life balance, generational communication, and the need for transparency in business operations. The speakers discuss the importance of effective communication between leadership and technicians, the evolving preferences for compensation structures, and the overall satisfaction of technicians with their current employers. The discussion highlights the need for businesses to adapt to changing workforce dynamics and improve their practices to retain talent and foster a positive work environment.   Takeaways WrenchWay aims to improve technician recruitment and retention. School Assist helps educational institutions connect with industry needs. Apprenticeship programs are crucial for industry growth. Technician satisfaction is a pressing concern in the industry. Pay remains the top priority for technicians. Proper equipment in shops is essential for technician satisfaction. Flexibility in work schedules is increasingly important. The collision repair sector needs more representation in surveys. Educators play a vital role in shaping the future workforce. Open communication is necessary for industry improvement. Workaholism can lead to burnout, even in enjoyable jobs. A significant portion of the workforce is aging, raising concerns about industry sustainability. Generational communication is crucial for attracting younger talent. Profitability must be balanced with employee welfare. Transparency in business operations fosters trust and understanding. Technicians often lack knowledge about profit and loss, impacting their perceptions. Flat rate compensation structures can create anxiety among technicians. Technicians are increasingly preferring hourly or salary compensation for stability. A large percentage of technicians are willing to work more hours for better pay. Communication from leadership is a critical area for improvement in the industry.   Music: LNDO-Feelin Good Wayfair-Wilder The Revolution-Riding High LNDO-Wild Wild Midwest   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, the co-founders of Vesperio Performance discuss the evolving landscape of dealership management, emphasizing the importance of focusing on fixed operations, proactive management, and employee development. They highlight the challenges of forecasting in a changing economic climate and the impact of turnover on dealership performance. The discussion also covers the need to optimize customer experience and retention rather than simply increasing traffic. In this conversation, the speakers discuss the importance of setting teams up for success through effective training and support systems. They share real-world stories that highlight the challenges and successes of implementing training programs in dealership environments. The conversation emphasizes the need for accountability and engagement in training, as well as the unique value that Vesperio's training program offers to new managers and employees. The speakers also touch on the significance of data-driven decision-making and the importance of providing resources that empower managers and employees to improve performance.     Takeaways The shift back to fixed operations is crucial post-COVID. Communication between departments is key for efficiency. Proactive management can prevent reactive chaos in dealerships. Forecasting should consider both data and human resources. High turnover rates impact dealership performance significantly. Employee development is essential for retaining talent. Customer lifetime value should be prioritized over immediate sales. Optimizing existing traffic is more beneficial than just increasing volume. Celebrating achievements in current roles is important for morale. A strong development pipeline is necessary for future leadership. Setting your team up for success is crucial. Intentions may be good, but execution matters more. Support and training are essential for new managers. Real-world stories illustrate the impact of training. Engagement and accountability drive training success. Vesperio empowers managers to lead effectively. Data-driven insights can reveal performance gaps. Training should not be a mere checkbox exercise. Resources provided in training help bridge execution gaps. Self-sustainability is the ultimate goal for teams.   Music: Reveille-Give It To 'Em Reveille-In & Out Ian Kelosky-Love On The Road Reveille-Perseverance   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, the co-founders of Vesperio Performance discuss the evolving landscape of dealership management, emphasizing the importance of focusing on fixed operations, proactive management, and employee development. They highlight the challenges of forecasting in a changing economic climate and the impact of turnover on dealership performance. The discussion also covers the need to optimize customer experience and retention rather than simply increasing traffic. In this conversation, the speakers discuss the importance of setting teams up for success through effective training and support systems. They share real-world stories that highlight the challenges and successes of implementing training programs in dealership environments. The conversation emphasizes the need for accountability and engagement in training, as well as the unique value that Vesperio's training program offers to new managers and employees. The speakers also touch on the significance of data-driven decision-making and the importance of providing resources that empower managers and employees to improve performance.     Takeaways The shift back to fixed operations is crucial post-COVID. Communication between departments is key for efficiency. Proactive management can prevent reactive chaos in dealerships. Forecasting should consider both data and human resources. High turnover rates impact dealership performance significantly. Employee development is essential for retaining talent. Customer lifetime value should be prioritized over immediate sales. Optimizing existing traffic is more beneficial than just increasing volume. Celebrating achievements in current roles is important for morale. A strong development pipeline is necessary for future leadership. Setting your team up for success is crucial. Intentions may be good, but execution matters more. Support and training are essential for new managers. Real-world stories illustrate the impact of training. Engagement and accountability drive training success. Vesperio empowers managers to lead effectively. Data-driven insights can reveal performance gaps. Training should not be a mere checkbox exercise. Resources provided in training help bridge execution gaps. Self-sustainability is the ultimate goal for teams.   Music: Reveille-Give It To 'Em Reveille-In & Out Ian Kelosky-Love On The Road Reveille-Perseverance   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients.   Takeaways   Ronnie Patterson transitioned from retail to automotive sales. Robinson Toyota has grown significantly since its early days. Company culture is crucial for employee retention and customer satisfaction. The 'wow' factor in customer service sets Robinson Toyota apart. Hiring for personality is key to maintaining a positive work environment. Long-term employees contribute to a stable and knowledgeable team. Customer feedback is essential for continuous improvement. Innovative service practices enhance customer engagement. Maintaining a clean and welcoming environment is important. Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust. Continuous improvement is essential for long-term success. Offering gift cards can be a more effective recovery strategy than free services. Video MPI allows customers to see the condition of their vehicle firsthand. Texting has become a preferred communication method for customers. In-lane alignment checkers can prevent costly tire replacements. Customer satisfaction scores are a key indicator of service quality. The WOW experience is a mindset that can transform customer interactions. Technological advancements are crucial in modern customer service. Building a culture of improvement can lead to greater profitability.   Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day."   Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients.   Takeaways   Ronnie Patterson transitioned from retail to automotive sales. Robinson Toyota has grown significantly since its early days. Company culture is crucial for employee retention and customer satisfaction. The 'wow' factor in customer service sets Robinson Toyota apart. Hiring for personality is key to maintaining a positive work environment. Long-term employees contribute to a stable and knowledgeable team. Customer feedback is essential for continuous improvement. Innovative service practices enhance customer engagement. Maintaining a clean and welcoming environment is important. Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust. Continuous improvement is essential for long-term success. Offering gift cards can be a more effective recovery strategy than free services. Video MPI allows customers to see the condition of their vehicle firsthand. Texting has become a preferred communication method for customers. In-lane alignment checkers can prevent costly tire replacements. Customer satisfaction scores are a key indicator of service quality. The WOW experience is a mindset that can transform customer interactions. Technological advancements are crucial in modern customer service. Building a culture of improvement can lead to greater profitability.   Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day."   Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy.     Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee.   Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us."   News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson   Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide     This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy.     Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee.   Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us."   News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson   Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide     This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Summary In this special edition of the Multi-Point Inspection podcast, Brandon Barnett speaks with Richard Lupo from Apple Tree Honda/Acura about the devastating impact of Hurricane Helene on Asheville, North Carolina. They discuss the immediate effects of the hurricane, including severe flooding and utility disruptions, as well as the community's response and recovery efforts. Richard shares personal updates and highlights the importance of charitable contributions to support those affected by the disaster. The conversation emphasizes the need for long-term recovery and resilience in the face of such unprecedented events. Takeaways Richard Lupo shares that his family is safe after the hurricane. The flooding in Asheville reached historic levels, with 20 inches of rain. Community response has been overwhelming, with supplies being brought in from all over. Hurricane Helene is considered a once in a 500-year event for the area. Many communities along the river were devastated and may not recover. Honda has contributed significantly to relief efforts through donations. Mercury One is a reputable charity that ensures 100% of donations go to relief efforts. It's crucial to verify the legitimacy of charities before donating. Long-term recovery will require sustained community effort beyond immediate relief. The automotive community is stepping up to support those affected by the hurricane.  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team.   Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills.   Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people."   Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team.   Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills.   Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people."   Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently.   Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us."   Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently.   Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us."   Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability.   Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability.   Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure."   Music: Cast Of Characters-Funk Flingin' Famous Cats-Jump Street Wayfair-Solina Thruline-Just Like Me   This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability.   Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability.   Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure."     This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician.   Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians.   Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer."   News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News   Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician.   Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians.   Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer."   News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News   Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum.   Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge.   Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important."   Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum.   Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge.   Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important."   RockED Chris Craig on YouTube   Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats.   Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners   Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats.   Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners   Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions.   Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not.   Clips: Mass Law 2012 2014 Agreement (National Standard) 2020 Ballot Measure 2023 Neal Dunn 2023 Darryl Issa-SMART ACT NHTSA-Do Not Comply NHTSA-Reverse Course   Music: Wild Wonder-The Last Reveille-Night Visions Lone Canyon-Another Moment Quiet Lake-Into The Abyss Alsever Lake-Shine Your Light   Guests: Tom Kline-Better Vantage Point Ed Roberts-Mile One Leadership

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics.   The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs.   The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions.   Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not.   Clips: Mass Law 2012 2014 Agreement (National Standard) 2020 Ballot Measure 2023 Neal Dunn 2023 Darryl Issa-SMART ACT NHTSA-Do Not Comply NHTSA-Reverse Course   Music: Wild Wonder-The Last Reveille-Night Visions Lone Canyon-Another Moment Quiet Lake-Into The Abyss Alsever Lake-Shine Your Light   Guests: Tom Kline-Better Vantage Point Ed Roberts-Mile One Leadership

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Ibrahim Mesbah, the co-founder and CEO of Revolution Parts, discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry.   Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors.   Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online."   Music: Reveille-Something Borrowed In This World-Desert Nights Adrian Walther-Your Life Is Yours Dr. Delight-Rhythm Odyssey Tommy Welton-Good Times

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Ibrahim Mesbah, the co-founder and CEO of Revolution Parts, discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry.   Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors.   Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online."   Music: Reveille-Something Borrowed In This World-Desert Nights Adrian Walther-Your Life Is Yours Dr. Delight-Rhythm Odyssey Tommy Welton-Good Times

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Randy Kobat, President of Repair OnDemand, discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services.   Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services.   Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory."   Middle Market M&A Podcast   Music Cast Of Characters-Slot Machine Funk Tony Sopiano-Hands To The Skybar Adrian Walther-Playing With Fire Andy Shaw-Fill It Up  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Randy Kobat, President of Repair OnDemand, discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services.   Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services.   Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory."   Middle Market M&A Podcast   Music Cast Of Characters-Slot Machine Funk Tony Sopiano-Hands To The Skybar Adrian Walther-Playing With Fire Andy Shaw-Fill It Up  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism.     Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences.   Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry."   Automotive News

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism.   Takeaways Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences.   Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry."   Automotive News   Music Cast Of Characters- Stirrin' The Stew Divisioner- Drown It Out Dr. Delight- A Funky Expedition Reveille- Talk Back The Revolution- Renegade  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary   Arnold Gacita, President and CEO of Petra Automotive Products, shares his journey in the automotive aftermarket industry and the founding of Petra Cares, a charity that supports young adults exiting the foster care program. He discusses the growth and success of Petra Automotive Products, which operates in 48 countries and manufactures products for OEMs and dealerships.   Gacita also highlights the importance of gratitude and appreciation, drawing from his experience as an immigrant fleeing Castro-controlled Cuba.   He explains the mission of Petra Cares to provide education and job opportunities for foster care youth, addressing the technician shortage and making a positive impact on their lives.   Arnold Gacita emphasizes the importance of doing the right thing, having mentors, and building a strong team. He believes that no one is too big to do the right thing and that having a mentor is crucial for learning what to do and what not to do. Gacita also highlights the significance of having the right people on your team and not caring about who gets credit.   He shares the culture at Petra, where individuals are empowered to make the right decisions and strive to make clients raving fans.   Takeaways Petra Automotive Products manufactures products for OEMs and dealerships in 48 countries and has experienced significant growth. Arnold Gacita's journey in the automotive aftermarket industry spans 32 years, and he attributes his success to hard work and the right people on his team. Petra Cares is a charity founded by Gacita that supports young adults exiting the foster care program by providing education and job opportunities. Gacita emphasizes the importance of gratitude and appreciation, which he learned from his experience as an immigrant fleeing Castro-controlled Cuba. Petra Cares aims to address the technician shortage by training foster care youth to become technicians and providing job placement. You're never too big to do the right thing and be the first one in, first one out. Having mentors is important for learning what to do and what not to do. Building a strong team and empowering them to make the right decisions is crucial for success. Strive to make clients raving fans by providing exceptional service and striving for perfection. Titles Making a Difference: Petra Cares and the Impact on Foster Care Youth Gratitude and Appreciation: Lessons from a First-Generation American The Value of Mentors in Business The Importance of Doing the Right Thing Sound Bites "We are in 48 countries. We're in about 5,000 dealerships nationwide." "You don't take things for granted. You thank God every day for what you got." "In a seven week course, we turn them into a level one technician." "You're never too big to do the right thing" "If you don't care who gets credit, you can do a lot of things" "Our goal is that our clients become raving fans"   Petra Automotive Products Petra Cares     Music: Reveille-Adaptation   Reveille-Feeling Alright   Midnight Daydream-Voyagers   Tony Sopiano-Special J

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary   Arnold Gacita, President and CEO of Petra Automotive Products, shares his journey in the automotive aftermarket industry and the founding of Petra Cares, a charity that supports young adults exiting the foster care program. He discusses the growth and success of Petra Automotive Products, which operates in 48 countries and manufactures products for OEMs and dealerships.     Gacita also highlights the importance of gratitude and appreciation, drawing from his experience as an immigrant fleeing Castro-controlled Cuba.   He explains the mission of Petra Cares to provide education and job opportunities for foster care youth, addressing the technician shortage and making a positive impact on their lives.   Arnold Gacita emphasizes the importance of doing the right thing, having mentors, and building a strong team. He believes that no one is too big to do the right thing and that having a mentor is crucial for learning what to do and what not to do. Gacita also highlights the significance of having the right people on your team and not caring about who gets credit.   He shares the culture at Petra, where individuals are empowered to make the right decisions and strive to make clients raving fans.   Takeaways Petra Automotive Products manufactures products for OEMs and dealerships in 48 countries and has experienced significant growth. Arnold Gacita's journey in the automotive aftermarket industry spans 32 years, and he attributes his success to hard work and the right people on his team. Petra Cares is a charity founded by Gacita that supports young adults exiting the foster care program by providing education and job opportunities. Gacita emphasizes the importance of gratitude and appreciation, which he learned from his experience as an immigrant fleeing Castro-controlled Cuba. Petra Cares aims to address the technician shortage by training foster care youth to become technicians and providing job placement. You're never too big to do the right thing and be the first one in, first one out. Having mentors is important for learning what to do and what not to do. Building a strong team and empowering them to make the right decisions is crucial for success. Strive to make clients raving fans by providing exceptional service and striving for perfection. Titles Making a Difference: Petra Cares and the Impact on Foster Care Youth Gratitude and Appreciation: Lessons from a First-Generation American The Value of Mentors in Business The Importance of Doing the Right Thing Sound Bites "We are in 48 countries. We're in about 5,000 dealerships nationwide." "You don't take things for granted. You thank God every day for what you got." "In a seven week course, we turn them into a level one technician." "You're never too big to do the right thing" "If you don't care who gets credit, you can do a lot of things" "Our goal is that our clients become raving fans"   Petra Automotive Products Petra Cares     Music: Reveille-Adaptation   Reveille-Feeling Alright   Midnight Daydream-Voyagers   Tony Sopiano-Special J

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     Summary   Sarah Vantine shares her journey from pursuing a career in the arts to entering the automotive industry as a car salesperson. She discusses the challenges she faced, including skepticism from her parents and colleagues, and how she overcame them. Sarah also talks about her experience building a successful BDC (Business Development Center) from scratch and the importance of diversity and inclusivity in the workplace. She highlights her recognition as one of Automotive News' 40 Under 40 and the impact it had on her career. The conversation ends with a discussion about the Fixed Ops Roundtable and how Sarah became involved. Sarah Vantine discusses her journey in the automotive industry, from speaking at conferences to being recognized as a Women at the Wheel honoree. She also announces her new role as Vice President of the Fixed Ops Roundtable and her plans to publish a book. Sarah shares her experiences transitioning from being interviewed to conducting interviews and the challenges she faced along the way. She also talks about her website and the upcoming book she is working on.   Takeaways   Don't be afraid to pivot and pursue a career that you're passionate about, even if it's not what others expect or approve of. Being underestimated can be a powerful motivator to prove yourself and succeed. Building a diverse and inclusive team can lead to greater success and better serve a diverse customer base. Recognition and awards can open doors and provide opportunities for professional growth and advancement. The Fixed Ops Roundtable is a platform for industry professionals to share knowledge and collaborate on improving fixed operations in the automotive industry. Sarah Vantine's journey in the automotive industry includes speaking at conferences and being recognized as a Women at the Wheel honoree. She has transitioned from being interviewed to conducting interviews and has learned valuable lessons along the way. Sarah is now the Vice President of the Fixed Ops Roundtable and oversees the certified partner program and certified dealer program. She is in the process of building her personal website and working on publishing a book. sarahvantine.com Sarah emphasizes the importance of communication and personal growth in her career.      

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     Summary   Sarah Vantine shares her journey from pursuing a career in the arts to entering the automotive industry as a car salesperson. She discusses the challenges she faced, including skepticism from her parents and colleagues, and how she overcame them. Sarah also talks about her experience building a successful BDC (Business Development Center) from scratch and the importance of diversity and inclusivity in the workplace. She highlights her recognition as one of Automotive News' 40 Under 40 and the impact it had on her career. The conversation ends with a discussion about the Fixed Ops Roundtable and how Sarah became involved. Sarah Vantine discusses her journey in the automotive industry, from speaking at conferences to being recognized as a Women at the Wheel honoree. She also announces her new role as Vice President of the Fixed Ops Roundtable and her plans to publish a book. Sarah shares her experiences transitioning from being interviewed to conducting interviews and the challenges she faced along the way. She also talks about her website and the upcoming book she is working on.   Takeaways   Don't be afraid to pivot and pursue a career that you're passionate about, even if it's not what others expect or approve of. Being underestimated can be a powerful motivator to prove yourself and succeed. Building a diverse and inclusive team can lead to greater success and better serve a diverse customer base. Recognition and awards can open doors and provide opportunities for professional growth and advancement. The Fixed Ops Roundtable is a platform for industry professionals to share knowledge and collaborate on improving fixed operations in the automotive industry. Sarah Vantine's journey in the automotive industry includes speaking at conferences and being recognized as a Women at the Wheel honoree. She has transitioned from being interviewed to conducting interviews and has learned valuable lessons along the way. Sarah is now the Vice President of the Fixed Ops Roundtable and oversees the certified partner program and certified dealer program. She is in the process of building her personal website and working on publishing a book. sarahvantine.com Sarah emphasizes the importance of communication and personal growth in her career.     Music Tony Sopiano-Squawk Of The Clown Tiger Gang-Close To The Wind Reveille-Iron Horse

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   With one look at Chris Piche's résumé, it becomes apparent that his thoughts on this technology should be heard. He has developed and patented foundational technologies, products, and standards for AT&T, BlackBerry, Polycom, and the Open Connectivity Foundation, earning recognition as Best of Internet World, Canada's Top Young Leader, and Top 40 under 40.     Chris Piche, the founder and CEO of Smarter AI, discusses the current state of autonomous vehicles and addresses misconceptions about their safety. He explains that autonomous vehicles are approximately 10 times safer than human-driven vehicles and emphasizes the importance of understanding the limitations of current driver assistance systems. Chris also discusses the challenges and future prospects of autonomous vehicles, including the need for government regulation and the potential for widespread adoption. He compares the benefits of autonomous vehicles to electric vehicles and shares his background in developing communication technologies.   Takeaways   Autonomous vehicles are approximately 10 times safer than human-driven vehicles. Current autonomous systems are advanced driver assistance systems and require responsible use. The acceptance of autonomous vehicles by the public is a sociological issue that depends on factors such as perceived safety and trust. The future of transportation will involve connected autonomous vehicles that communicate with each other and traffic infrastructure. The safety and effectiveness of autonomous systems depend on the quality and diversity of the training data used for machine learning models.   News Clips WKRN News 2 WSMV 4 Nashville WFAA George Downs WSJ   Music Reveille-Night Visions Be Still The Earth-Bright Future The Night Driver-Hard Break Reveille-Astro Punk

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   With one look at Chris Piche's résumé, it becomes apparent that his thoughts on this technology should be heard. He has developed and patented foundational technologies, products, and standards for AT&T, BlackBerry, Polycom, and the Open Connectivity Foundation, earning recognition as Best of Internet World, Canada's Top Young Leader, and Top 40 under 40.     Chris Piche, the founder and CEO of Smarter AI, discusses the current state of autonomous vehicles and addresses misconceptions about their safety. He explains that autonomous vehicles are approximately 10 times safer than human-driven vehicles and emphasizes the importance of understanding the limitations of current driver assistance systems. Chris also discusses the challenges and future prospects of autonomous vehicles, including the need for government regulation and the potential for widespread adoption. He compares the benefits of autonomous vehicles to electric vehicles and shares his background in developing communication technologies.   Takeaways   Autonomous vehicles are approximately 10 times safer than human-driven vehicles. Current autonomous systems are advanced driver assistance systems and require responsible use. The acceptance of autonomous vehicles by the public is a sociological issue that depends on factors such as perceived safety and trust. The future of transportation will involve connected autonomous vehicles that communicate with each other and traffic infrastructure. The safety and effectiveness of autonomous systems depend on the quality and diversity of the training data used for machine learning models.   News Clips WKRN News 2 WSMV 4 Nashville WFAA George Downs WSJ   Music Reveille-Night Visions Be Still The Earth-Bright Future The Night Driver-Hard Break Reveille-Astro Punk

Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect   Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   When you hear the term "BDC," you may or may not think of John Traver, but you should. Known as the "Grandfather of BDC," John Traver developed an infrastructure on handling sales BDC in 1990. He even coined and trademarked the name.   Bob Gower was the General Manager of a Toyota Dealership, ten years strong when he became a customer of Traver. And he was so impressed with what John was doing that he left that dealership to work for Traver in 1995.     Summary   In this conversation, Bob Gower, COO of Traver Connect, discusses the evolution of the Business Development Center (BDC) and the rise of pickup and delivery in the automotive industry. He shares insights into the challenges and opportunities of implementing pickup and delivery services, as well as the changing customer expectations in the post-COVID era. Gower emphasizes the importance of experience and the need for innovation in the automotive industry. He also discusses the role of technology and the option of outsourcing as a solution for dealerships. The conversation explores the challenges and opportunities of implementing pickup and delivery services in the automotive industry. It emphasizes the importance of scalability and finding resources to quickly achieve the level of expertise and efficiency of established players. The discussion delves into the logistics and outreach involved in pickup and delivery, highlighting the need for effective communication and scheduling. The role of technology in enhancing the customer experience is explored, with a focus on the importance of personal interaction and trust. The conversation also touches on the challenges of managing the move and ensuring smooth operations throughout the service process. The significance of status updates and communication in customer satisfaction is emphasized, along with the need for dealerships to invest in technology and streamline processes. The conversation concludes with a discussion on the importance of retention and loyalty in the automotive industry, and the potential for pickup and delivery services to drive customer loyalty and increase profitability.     Takeaways   The birth of the Business Development Center (BDC) revolutionized the automotive industry by providing a structured process for handling sales and customer communication.   Pickup and delivery services have become increasingly important in the automotive industry, especially in the post-COVID era, as customers expect convenience and personalized experiences.   Dealerships face challenges in implementing pickup and delivery, including scalability, integration with sales departments, and the need for performance tracking and reporting.   Outsourcing pickup and delivery can be a viable solution for dealerships that lack the infrastructure or resources to handle it in-house.   The automotive industry needs to embrace innovation and adapt to changing customer expectations in order to stay competitive and maximize customer retention. Scalability and finding resources are key challenges in implementing pickup and delivery services.   Effective communication and scheduling are crucial for successful pickup and delivery logistics.   Technology enhances the customer experience but personal interaction and trust are still essential.   Status updates and communication play a significant role in customer satisfaction and retention.   Chapters   00:00 Introduction and Background 02:15 The Birth of BDC 03:21 The Evolution of Traver Connect 04:28 The Rise of Pickup and Delivery 07:06 Challenges in Implementing Pickup and Delivery 10:20 Changing Customer Expectations 11:48 The Role of Third-Party Apps in Mobile Repair 14:40 Outsourcing Pickup and Delivery 20:22 The Need for Innovation in the Automotive Industry 23:47 The Role of Technology in Pickup and Delivery 24:23 Outsourcing as a Viable Solution 27:42 The Importance of Process and Execution 29:15 Scalability and Resources 30:12 Logistics and Outreach 32:12 Customer Experience and Technology 33:39 Managing the Move 34:37 Status Updates and Communication 36:24 Logistics and Chaos 37:20 Retention and Loyalty 38:35 Learning from Others 39:02 Dealer Response to Pickup and Delivery 40:00 Convenience and Customer Feedback 41:27 Customer Experience and Relationship Management 42:13 Technology as an Enabler 44:11 Customer Experience and Convenience 45:37 Customer Loyalty and Retention 46:33 Creating a Seamless Process 47:31 Convenience and Pickup and Delivery 48:25 Convenience and Customer Expectations 50:02 Independents and Pickup and Delivery 51:21 Customer Convenience and Independence 52:03 Creating Reciprocal Solutions 53:08 Service as a Profit Center 54:40 Video MPI and Customer Trust 56:20 Service as a Revenue Opportunity 59:09 Retention and Loyalty as Goals 01:00:07 Service as the Biggest Opportunity 01:02:31 Retaining Customers and Service Profitability     SuperClip Links: https://youtu.be/wiJkTkL6cU0?si=pAndwPYXN2FPMKfW https://youtu.be/xQRvflAcefo?si=RugzoQIQuMxx12Z8 https://youtu.be/3e8x0ut8neI?si=9vVv-35xh4IHztRz https://youtu.be/7Q1hUA3GB08?si=ZniQ2OrXGoTSvI65     Music: Strength To Last: We're Dreaming   Wayfair: Salad Days   Reveille: Talk The Walk    

Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect   Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   When you hear the term "BDC," you may or may not think of John Traver, but you should. Known as the "Grandfather of BDC," John Traver developed an infrastructure on handling sales BDC in 1990. He even coined and trademarked the name.   Bob Gower was the General Manager of a Toyota Dealership, ten years strong when he became a customer of Traver. And he was so impressed with what John was doing that he left that dealership to work for Traver in 1995.     Summary   In this conversation, Bob Gower, COO of Traver Connect, discusses the evolution of the Business Development Center (BDC) and the rise of pickup and delivery in the automotive industry. He shares insights into the challenges and opportunities of implementing pickup and delivery services, as well as the changing customer expectations in the post-COVID era. Gower emphasizes the importance of experience and the need for innovation in the automotive industry. He also discusses the role of technology and the option of outsourcing as a solution for dealerships. The conversation explores the challenges and opportunities of implementing pickup and delivery services in the automotive industry. It emphasizes the importance of scalability and finding resources to quickly achieve the level of expertise and efficiency of established players. The discussion delves into the logistics and outreach involved in pickup and delivery, highlighting the need for effective communication and scheduling. The role of technology in enhancing the customer experience is explored, with a focus on the importance of personal interaction and trust. The conversation also touches on the challenges of managing the move and ensuring smooth operations throughout the service process. The significance of status updates and communication in customer satisfaction is emphasized, along with the need for dealerships to invest in technology and streamline processes. The conversation concludes with a discussion on the importance of retention and loyalty in the automotive industry, and the potential for pickup and delivery services to drive customer loyalty and increase profitability.     Takeaways   The birth of the Business Development Center (BDC) revolutionized the automotive industry by providing a structured process for handling sales and customer communication.   Pickup and delivery services have become increasingly important in the automotive industry, especially in the post-COVID era, as customers expect convenience and personalized experiences.   Dealerships face challenges in implementing pickup and delivery, including scalability, integration with sales departments, and the need for performance tracking and reporting.   Outsourcing pickup and delivery can be a viable solution for dealerships that lack the infrastructure or resources to handle it in-house.   The automotive industry needs to embrace innovation and adapt to changing customer expectations in order to stay competitive and maximize customer retention. Scalability and finding resources are key challenges in implementing pickup and delivery services.   Effective communication and scheduling are crucial for successful pickup and delivery logistics.   Technology enhances the customer experience but personal interaction and trust are still essential.   Status updates and communication play a significant role in customer satisfaction and retention.     SuperClip Links: https://youtu.be/wiJkTkL6cU0?si=pAndwPYXN2FPMKfW https://youtu.be/xQRvflAcefo?si=RugzoQIQuMxx12Z8 https://youtu.be/3e8x0ut8neI?si=9vVv-35xh4IHztRz https://youtu.be/7Q1hUA3GB08?si=ZniQ2OrXGoTSvI65     Music: Strength To Last: We're Dreaming   Wayfair: Salad Days   Reveille: Talk The Walk        

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   For Richard Lupo, the Asheville area of Western North Carolina started out as a great place for he and his family to visit.   But it later became something more for the Lupos than just a yearly getaway destination.   And after a serendipitous encounter with one of the most storied dealerships in the area, a decision was made.   Richard says that Apple Tree's reputation preceded itself as being one of the few Honda dealerships under the same ownership for over fifty years. And this reputation gave Richard peace of mind when moving his family to North Carolina.   Apple Tree Honda/Acura   What We Talk About:   Richard's background and move to North Carolina Apple Tree Honda/Acura's Legacy The Caretaker Headwinds/Where The Industry Is Currently Apple Tree's eighteen month makeover Reynolds & Reynolds/Video MPI/Perception vs Independents Who's Paying For These Marble Floors? The Need To Market & Educate The Customer EVs/Preparing For Them Dealers Cannot Lose EV Service To Aftermarket Convenience-No Appt The Future Of Dealerships with Autonomous Vehicles

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   For Richard Lupo, the Asheville area of Western North Carolina started out as a great place for he and his family to visit.   But it later became something more for the Lupos than just a yearly getaway destination.   And after a serendipitous encounter with one of the most storied dealerships in the area, a decision was made.   Richard says that Apple Tree's reputation preceded itself as being one of the few Honda dealerships under the same ownership for over fifty years. And this reputation gave Richard peace of mind when moving his family to North Carolina.   Apple Tree Honda/Acura   What We Talk About:   Richard's background and move to North Carolina Apple Tree Honda/Acura's Legacy The Caretaker Headwinds/Where The Industry Is Currently Apple Tree's Eighteen Month Makeover Reynolds & Reynolds/Video MPI/Perception vs Independents Who's Paying For These Marble Floors? The Need To Market & Educate The Customer EVs/Preparing For Them Dealers Cannot Lose EV Service To Aftermarket Convenience-No Appt The Future Of Dealerships with Autonomous Vehicles   Music:   Alsever Lake-This Is Love   Reveille-Daydream   Reveille-Movin On   Tommy Welton-Born To Roam   Fillmore- Reg Attacks!

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   When Tom Fennen, Kyle Newsom and Vic Keller launched Visperio in December of last year, they did so, realizing that the typical  training approach wasn't focused on empowering and leading people to long-term success.   So they created a new method that sought out to avoid disrupting the service drive and provide practical and tactical daily solutions that were tailor made to the individual's skill set and learning style.   The guys spent  a year developing a people-first solution to the shortcomings seen in many training courses today, making sure that every detail was just right before delivering Visperio to the world. Meet Visperio.   What We Talk About:   How Visperio Came About The Impetus To Do Something Different People First-Where Did That Come From? What's In The Name? Who Needs Visperio? The Onboarding Box/Attention To Detail Customer's First Call To Visperio-Then What? The Difference Between Kind & Nice/Coach In The Moment How Visperio Would Work With Other Services Such As InteliChek Closing Thoughts/Basis Of Visperio's Training    

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   When Tom Fennen, Kyle Newsom and Vic Keller launched Visperio in December of last year, they did so, realizing that the typical  training approach wasn't focused on empowering and leading people to long-term success.   So they created a new method that sought out to avoid disrupting the service drive and provide practical and tactical daily solutions that were tailor made to the individual's skill set and learning style.   The guys spent  a year developing a people-first solution to the shortcomings seen in many training courses today, making sure that every detail was just right before delivering Visperio to the world. Meet Visperio.   What We Talk About:   How Visperio Came About The Impetus To Do Something Different People First-Where Did That Come From? What's In The Name? Who Needs Visperio? The Onboarding Box/Attention To Detail Customer's First Call To Visperio-Then What? The Difference Between Kind & Nice/Coach In The Moment How Visperio Would Work With Other Services Such As InteliChek Closing Thoughts/Basis Of Visperio's Training       Music   SOLO-My Kind Of Night   Midnight Daydream-Subway Sway   Reveille-Scenery   Fantoms-Give Me The Sun   Reveille-Waiting For You

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   I LOVE the written word. And I love mixing media involving the written word. One of my favorite collaborations happened last December when The Multi-Point Inspection Podcast teamed up with Dealer Marketing Magazine, in which the publication wrote two different articles from one of our podcast episodes. So I thought it would be cool to reverse engineer that project, by making a podcast episode from a LinkedIn article written by AJ Holst titled Creative Strategies to Boost Customer Retention in Dealership Service Departments.     What We Talk About:   1. Personalized Service One of the most effective ways to enhance customer retention is by providing personalized service. By developing a customer database that captures details about their preferences, past purchases, and service history, dealerships can tailor their offerings to meet individual needs.       2. Loyalty Programs Implementing a loyalty program can significantly contribute to customer retention. Such programs offer incentives and rewards to customers for their continued patronage.       3. Service Reminders and Follow-ups Regular communication with customers is vital for customer retention. Dealerships should send out service reminders to customers to ensure they don't miss important maintenance intervals. These reminders can be personalized based on the customer's vehicle make, model, and service history.       4. Enhanced Waiting Areas The waiting area experience plays a significant role in customer satisfaction and retention. By transforming the waiting area into a comfortable and engaging space, dealerships can improve the overall customer experience.       5. Mobile Service and Pickup/Delivery Offering convenient service options can greatly enhance customer retention. Dealerships can introduce a mobile service where trained technicians visit the customer's location to perform routine maintenance or repairs.  Additionally, providing pickup and delivery options for customers who are unable to bring their vehicles to the dealership eliminates a major hurdle.       6. Educational Workshops and Events Educational workshops, new owner clinics, and events benefit customers and position the dealership as an authority in the automotive field. Hosting workshops or seminars on topics like vehicle maintenance, safety, or new technology advancements can attract customers and generate interest.       7. Online Service Scheduling and Self-Service Options In today's digital age, providing online service scheduling and self-service options is crucial. Develop an easy-to-use online platform where customers can schedule service appointments, track the progress of their vehicle, and receive updates.       8. Customer Feedback and Reviews Customer feedback and online reviews have a significant impact on customer retention. Encourage customers to provide feedback and reviews of their service experience.       9. Cross-Promotion with Sales Department Collaboration between the service and sales departments can create synergies that lead to increased customer retention. By partnering with the sales team, dealerships can offer incentives for service customers who may be considering a new vehicle purchase.       10. Community Involvement Engaging with the local community is an excellent way to build a positive image and enhance customer retention.     Music:   Renderings-Spoken Word   Brent Wood-Burn The Night Down   Empyreal Glow-Acoustic Silence   Neon Beach-OK OK   Brent Wood-Keep Burnin'   Violet Island-Till The Lights Come On   Dreamlamp-Chasing Horizons   The Night Driver-Funky Fresh   Morgan Taylor-Ventura   Bellodrone-On The Horizon   SOLO-My Kind Of Night       AJ Holst Consulting   Available on YouTube  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   If you've noticed a trend in previous episodes of The Multi-Point Inspection Podcast in the approach our guests have taken as leaders in their respective businesses, then you're not alone. I've noticed it as well.   It's called Servant Leadership and according to Sarah K. White in a CIO article from Feb. 20222, it is QUOTE " A leadership style that prioritizes the growth, well-being, and empowerment of employees. It aims to foster an inclusive environment that enables everyone in the organization to thrive as their authentic self.  When implemented correctly, servant leadership can help foster trust, accountability, growth, and inclusion in the workplace." ENDQUOTE   And Jami Alexander has implemented this approach, which according to her, has led to exponential growth of the seven Meineke stores that she oversees.   What We Talk About Servant Leadership Employee Retention Pay Structure Bridging The Gap Between The Counter & The Shop Bridging The Generation Gap Implementing Meineke's eInspection On Becoming A Rising Star On LinkedIn Meineke Commercial       Music:  Reveille-Autumnal Dreams   Reveille-Honest Living   Ends Of The Earth- The Gunslinger   Reveille-Highways

Want to add strategic pricing to your marketing tool box?   Go to InteliChek  or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     At the time of this episode's production, I was in the middle of re-watching my favorite television show of all time--LOST.   And once you get past all the mysteries that the show throws at you, you realize that at its core, LOST is a show about redemption and the relationships that we make along the way. The main characters are seemingly, hopelessly flawed in some way or another, but all come to a fork in the road--a pivot point, and they eventually make the right choice in order to save the world from darkness.   And as good as the writers were on LOST, I don't think that EVEN THEY could write a better story of redemption than Russell B. Hill's.   Russell B. Hill overcame dropping out of junior high school, addiction and prison to become a leader in the automotive industry.   What We Talk About: Being On The Run/Danny Hoyt Early Life/Battling Addiction/Dropping Out Of School/Prison Ending It All/Burning Bush Experience The Millionaire Mentor Building Businesses Leading Up To Fixed Ops Marketing What Fixed Ops Marketing Does WTF? Paradigm Shift With Dealerships and Fixed Ops/Transparency Keep On Dreaming and Doing Danny Hoyt Story Conclusion     Fixed Ops Marketing   WTF? (What The Fixed Ops? Podcast)     Music:   Wastelander-Left For Dead     Reveille-In Your Head     Reveille-Yellowstone     Tiger Gang- Peacock Prowl    

Want to add strategic pricing to your marketing tool box? Go to InteliChek  or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   After 2020, it became apparent to many that more emphasis needed to be placed on the fixed-ops side of dealerships.   After Covid-19, supply chain issues and astronomical automobile prices helped shine a light on what is now fully accepted as the backbone of the dealership--the service department. And seemingly overnight, a booming industry was born with fixed operations at its center. The back of the store had become the belle of the ball, with podcasts, marketing and AI all wanting a turn on the dance floor.   But a select few had been screaming this from the mountain tops long before COVID-19 became part of the vernacular.   And April was ringing the marketing bell for fixed ops as far back as 2016.   April Simmons is the Corporate Internet and Marketing Director for Horne Auto Group.   What We Talk About: 2016 April Starts Focusing On Marketing For Service What April Sees For Fixed Ops in 2024 Preparing For EVs How Dealerships Need To Work Together For The Best ROI w/EVs Direct To Consumer InteliChek/Fixed Ops Digital Hyundai Dare To Compare Other Profit Centers/Being Proactive In Service     Music   Wayfair-Horizon   Sam Barsh-Lambs Farm   Divisioner-In The Bag

Want to add strategic pricing to your marketing tool box? Go to InteliChek  or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.     Most of us have an innate desire to do well when it comes to our vocation. We might start down a career path as young adults with our financial future in our mind's eye...as much as we can imagine it, that is.  We might have different ideas about what "success" looks like, but usually, at the very least, it entails being financially stable. We want to do well.   But then there's doing good. Putting something back into the world that helps others--making a difference. When we're younger, doing well and doing good seem mutually exclusive, that never the twain shall meet. But sometimes we find out that doing good is the very thing that leads us to doing well.   Joshua Taylor is doing WELL and GOOD. Following in his grandfathers' footsteps of giving back to the community, he founded Wrench Turners Online, which focuses on helping technicians be happier, healthier and more productive on the shop floor. He dialed in his focus even more after reading a CDC report that stated that mechanics were in the top three professions for suicide.   What We Talk About   First Iteration of Work Hard Consulting/Wrench Turners CDC Report/Pivot/What Wrench Turners Became How Suicide Touched Joshua Personally Breaking Down The Numbers From The CDC Report How The Wrench Turners Wellness Survey Was Born The Survey In Detail Advisors vs. Techs Cleanliness Importance Of Being Organized/Decision Fatigue Respect=Success Final Thoughts/Self Reflection Is Paramount     If you or someone you know needs help, you can call the National Suicide Prevention Lifeline at 1-800-273-TALK, that's 1-800-273-8255   Music:     Reveille-Arrivings     The Revolution-Make Like A Tree     Amherst-More Than One Way To Go Home     Tiger Gang-Hullaballoo    

  The Multi-Point Inspection Podcast teamed up with Dealer Marketing Magazine's Expert Panelists Owen Moon, Tom Kline, Laurie Halter and Sarah Vantine to discuss what might be in store for dealerships and fixed-ops departments in 2024.   2024: The Year Of The Better Customer Experience   What We Talk About: The Year Of The Teenager Training For All Departments To Ensure Better Overall Customer Experience Pickup & Delivery Services Direct To Consumer Increasing Regulatory Enforcement Against Dealerships Days Wait Final Thoughts On 2024     Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Clips:   MPI Ep. 19     MPI Ep.20     MPI Ep.16     GMA-Amazon To Start Selling Cars In 2024     Ted Ings Fixed Ops Roundtable-EVs & Parts & Service     Toyota Announces Direct To Consumer   Music:   Nom Fabrique-Under Your Thumb     SPARKZ-Spaceland     Reveille-Evergreens

Tired of all talk and no action from marketing gurus, Joe Shaker (Shaker Auto Group)decided to execute on buzzwords such as "Transparency" "Authenticity" and "Meeting The Customers Where They Are" and co-created TruVideo.   TruVideo gives customers a front row seat to the service bay by allowing technicians to film and document the actions being taken on a vehicle.   What We Talk About: Scratching Your Own Itch Joe's Background & Impetus For TruVideo Customers Want & Respond To Video Building Internal Trust/Co-Decision Maker/Advisors Watering Down Recs Beta Testing w/Customers/Techs Video Keeps Everyone Honest/Popcorn Trail Helps Train Advisor w/Bay Helps With Grammar AI-Communication Is Everything Video Transcripts=Efficiency Sentiment Analysis/Surveys/How Customers Feel Right Now Ease Of Use/Noise Cancellation Don't Change How You Do Business Technology For The Common Folk     Want to add strategic pricing to your marketing tool box? Go to InteliChek  or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Music: Fantoms-Big Sun https://youtu.be/eqOoQ4Oy_iI?si=31LK_mg7K6W29Foa   Alsever Lake-Bird Song https://app.soundstripe.com/songs/16578     Clips:   Columbo And His One More Things https://youtu.be/T_d6_CdNEVA?si=k8lY-Z2-TNsQQSR_   Tim Ferriss On Scratching Your Own Itch:   https://youtube.com/shorts/-o80C-DU5gE?si=jG0k2p-m4S4JAgaq

David Swan founded InteliChek over 26 years ago. With an innovative imagination, passion for the automobile industry and a limitless creative spirit, David shaped InteliChek into the industry leader for the fixed-ops community within dealerships.   With David's passing earlier this year, I caught up with Melissa Marlatt and Joe Gibson to discuss how David's spirit lives on within InteliChek and how the template he created is being used to move the company forward in the 21st Century   What We Talk About: How An Upwork Job Posting Led To The Multi-Point Inspection Podcast David's Amazing Creativity History of InteliChek & What It's Become What Is InteliChek & How They Collect Data? Dealership Perceptions & Transparency Competitive Prices + Added Value Customer Education And Customer Experience Importance Of Communication Between Departments/Days Wait Importance of Identifying Bottlenecks 6,907 Jelly Beans Carrying The Torch Passed On By David Swan       Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Music:   Heartland Nights-Edge Of Town     Alsever Lake-Out West   Reveille-Here She Comes