The Mediate.com Podcast

In this episode, Colin Rule interviews David Mandel, MA, LPC, the creator of the Safe & Together Model, a transformational approach to changing how systems and practitioners respond to domestic abuse when children are involved. With more than 35 years of experience in the domestic violence and child welfare fields, he has identified how a perpetrator pattern–based approach can improve the ability to partner with survivors, intervene with perpetrators as parents, and improve outcomes for children. David is also the founder of the Safe & Together Institute, which works with governments and NGOs across the globe, including North America, Australia, New Zealand, Singapore, Japan, the United Kingdom, and Europe. Through their live training, organizational consulting, online learning, and trainer certification, the Safe & Together Institute provides organizations and systems with a wide range of practice change tools. The Model has proven its relevance to multiple sectors, including family court, substance use, law enforcement, mental health, multi-agency efforts, and other disciplines. David has written or co-written numerous journal articles, book chapters, and position papers, including his most recent one on the alignment of the Safe & Together Model with the children's best interest framework. The Institute's work is regularly the subject of research studies, including a current project examining the relevance of the Model in a First Nation context in Australia. He has just published his first book, Stop Blaming Mothers and Ignoring Fathers: How to Transform the Way We Keep Children Safe from Domestic Violence, which is available online through Amazon.com. Learn more: Safe & Together Institute: www.safeandtogetherinstitute.com Safe & Together Institute Online Learning Portal:  academy.safeandtogetherinstitute.com Partnered with A Survivor Podcast: https://safeandtogetherinstitute.com/partnered-with-a-survivor-podcast David's book: Stop Blaming Mothers and Ignoring Fathers: How to transform the way we keep children safe from domestic violence:  https://mybook.to/mK39V

In this episode, Colin Rule interviews Morgan Duffy Tregenza (Mo), Founder and CEO of Levelheaded, about her path into the field and her vision for https://www.belevelheaded.com/, a startup mediation service provider in Colorado. Mo is working hard to turn Levelheaded into the world's most easy-to-use and prolific mediation platform. Levelheaded's mission is to make the world a less litigious place. She currently serves as the President of the Mediation Association of Colorado where she helps to make mediation readily available in the State of Colorado. She often testifies in the Legislature in advocating for mediation as an accessible and viable option for resolving disputes. Prior to starting levelheaded, Mo ran her own mediation practice.  She's written children's books and designed, developed and launched a photobook app for busy families.  Learn more about Mo here: https://coloradomediation.org/mediator/court-mediation-services/ Learn about Levelheaded here: https://www.belevelheaded.com/

In this episode, Colin Rule interviews Professor Kelly Browe Olson about her chapter in the new book (that she also co-edited) entitled Family Dispute Resolution: Process and Practice. Kelly's chapter is titled "Intimate Partner Violence and Family Dispute Resolution: Coercion, Capacity, and Control" and it covers the dialogue between victim advocates and family mediators over the past few decades, the importance of screening (not only at the beginning but throughout the mediation process), and issues in the future as mediation moves more online. This podcast is part of a continuing series interviewing authors from Family Dispute Resolution: Process and Practice. About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904

In this episode, Colin Rule interviews Emeritus Professor from the University of Missouri School of Law John Lande about his experience creating an AI (PrivateGPT) trained on all of his writing over the past forty years. Starting from the beginning, when John didn't know much about AI, he narrates the experience of training an LLM (Large Language Model) on his collected writings and evolving the AI into a coach (called RPS Coach) which is now able to support different types of users (e.g. parties, lawyers, and mediators) helping them find success in their efforts to craft solutions to conflict. We chew over about what this means today, but also where this all may be headed over the longer term as AIs get more powerful and more pervasive throughout the academy and throughout our lives. You can access RPS Coach here: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach   Some other pieces John has written about his experiences with AI include: A guide on using RPS coach: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282 RPS Coach and bias: http://indisputably.org/2025/03/rps-coach-is-biased-and-proud-of-it/ http://indisputably.org/2025/04/ai-can-help-students-learn-you-get-better-papers-and-you-know-its-theirs/ http://indisputably.org/2025/04/how-you-can-survive-grading-season-with-a-little-help-from-your-friend-rps-coach/    

In this episode, Colin Rule interviews dispute resolution giants Bernard Mayer and Peter Salem about the chapter they co-wrote in the new book Family Dispute Resolution: Process and Practice. Peter and Bernie's chapter is titled "Family Mediation" and it covers the evolution of the practice of family mediation over the past few decades and makes some predictions about its future evolution as well. Our conversation takes a wide sweep over the evolution of the field, and even gets into some of the ways recent political changes might affect it moving forward. This podcast is part of a continuing series interviewing authors from Family Dispute Resolution: Process and Practice. About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904  

In this episode, Colin Rule interviews Jennifer Shack, Director of Research at RSI, about the chapter she co-wrote with Donna Shestowsky in the new book Family Dispute Resolution: Process and Practice. Jen and Donna's chapter is titled "Implementing ODR in Family Court: Insights from the First Neutral Program Evaluation in the United States" and it shares conclusions from the first neutral evaluation of a family court ODR implementation in the US. This podcast is part of a continuing series interviewing authors from Family Dispute Resolution: Process and Practice. About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904

In this episode, Colin Rule interviews Forrest (Woody) Mosten about his chapter in the new book Family Dispute Resolution: Process and Practice. Woody's chapter is titled "Limited Scope Representation: An Important Tool and Peacemaking Catalyst for Family Dispute Resolution" and it examines unbundling and limited scope representation models for family cases. This podcast is part of a continuing series interviewing authors from Family Dispute Resolution: Process and Practice. About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904

In this episode, Colin Rule interviews Professor John Lande about his chapter in the new book Family Dispute Resolution: Process and Practice. John's chapter is titled "Early Negotiation Processes" and it examines techniques like collaborative law, cooperative law, and settlement counsel. This podcast is part of a continuing series interviewing authors from Family Dispute Resolution: Process and Practice. About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904

In this episode, Colin Rule interviews dispute resolution legends Ben Davis and Charles Crumpton on proposed revisions of the legal education standard 206 dealing with diversity in law schools. For more information on this proposed revision, see mediate.com/standard-206 About Ben: https://www.utoledo.edu/law/faculty/emeriti/davis-ben.html About Chuck: https://crumptoncollaborativesolutions.com/about-chuck/

In this episode, Colin Rule interviews Peter Salem and Kelly Browe Olson about their new book Family Dispute Resolution: Process and Practice. This is the kickoff interview for a full series of interviews with the more than 30 authors who wrote chapters for the book.   About the book: "Over the last 50 years family justice systems in the United States and elsewhere have evolved from a predominant adversarial approach focused on litigation to the significant integration of more collaborative, settlement-oriented approaches, especially mediation. In Family Dispute Resolution: Process and Practice some of the field's leading practitioners, researchers, teachers, and policymakers provide an overview of the modern family dispute resolution processes designed to help separating and divorcing parents make decisions about the future of their families. Chapters in this book address the growth of divorce mediation and other specialized processes including parenting coordination, arbitration, child-inclusive mediation, and online dispute resolution. They describe how to work with families experiencing issues including domestic violence, high conflict, substance misuse, and the lack of legal representation. Case management initiatives and special issues, including social science research and conflicting standards of practice, are also explored. Family Dispute Resolution provides a wide-ranging look at contemporary family dispute resolution processes and is essential reading for everyone interested in learning more about working with separating and divorcing families, including professionals, and law and graduate students." Buy it here:  https://global.oup.com/academic/product/family-dispute-resolution-9780197545904 https://www.amazon.com/Family-Dispute-Resolution-Handbook/dp/0197545904  

In this episode, Colin Rule (CEO of Mediate.com) speaks with Bridget McCormick, the CEO of the American Arbitration Association/International Centre for Dispute Resolution (AAA/ICDR), about the path that led her from being a public defender in NYC, to a law professor in Michigan, to the Chief Justice of the Michigan Supreme Court, and now CEO of AAA/ICDR. They discuss her work in mediation and dispute resolution, how Bridget has updated AAA/ICDR's strategy to embrace mediation and expand access to justice, and the role of technology in the future of the ADR field. Learn More: https://adr.org/ https://www.lawnext.com/2024/05/american-arbitration-association-acquires-odr-com-and-mediate-com-to-expand-online-dispute-resolution.html https://mediate.com/the-mediate-com-aaa-partnership/ About Bridget McCormick: Bridget Mary McCormack is President and CEO of the American Arbitration Association-International Centre for Dispute Resolution. She is also a Strategic Advisor to the Future of the Profession Initiative at the University of Pennsylvania Carey Law School. Until the end of 2022, McCormack was Chief Justice of the Michigan Supreme Court, a position her peers selected her for in January 2019 after she served for six years as a Justice. While on the Court, she championed innovation and the use of technology to improve access to justice. A graduate of New York University Law School, McCormack started her legal career in New York City. In 1996, she joined the Yale Law School faculty. She then joined the University of Michigan Law School faculty in 1998, where she taught criminal law, legal ethics, and numerous clinics. She was Associate Dean for Clinical Affairs from 2002 until 2012. McCormack was elected to The American Law Institute in 2013. The Attorney General of the United States appointed her to the National Commission on Forensic Science in 2014. In 2019, the Governor of Michigan named her Co-Chair of the Michigan Joint Task Force on Jail and Pretrial Incarceration. In 2020, she joined the American Bar Association's Council on Legal Education and Admission to the Bar and currently serves as Vice Chair. In 2021, the Governor of Michigan asked her to co-chair the Michigan Task Force on Forensic Science and to chair the Michigan Jail Reform Advisory Council. She also chaired the Michigan Judicial Council, the strategic planning body for the judicial branch. In 2021, McCormack was also appointed to serve nationally on The Council of State Governments Healthy States National Task Force and the ABA Center for Innovation's Governing Council. She was also named Chair of the ABA Board of Elections. McCormack is an Editor of the ABA's preeminent publication, Litigation Journal. She speaks and writes frequently about access to justice, innovation in the legal profession, and legal education.

In this episode, Veronica speaks with John Sturrock KC, founder and senior mediator at Core Solutions.  Listen to this episode to learn about the following: The connection between food, hospitality, meeting together, and mediation How excellence in mediation is similar to excellence in sports What it means to mediate "minimally" and why you should consider using this approach The role mediators can play regarding discussions of political issues Collaborative Scotland and the "Better Conversations Bus Tour" Learn More: Collaborative Scotland Core Solutions John's Books: Mediator's Musings Vol 1 and Vol 2   About John Sturrock KC: John Sturrock KC is founder and senior mediator at Core Solutions and has also acted as a mediator through Brick Court Chambers in London. For over twenty years, he has been a pioneer of mediation in the UK, with an international reputation, and his work extends to the commercial, professional, sports, public sector, policy and political fields. He is identified as a Global Elite Thought Leader by Who's Who Legal, is a Distinguished Fellow of the international Academy of Mediators and has been a Visiting Professor at the University of Edinburgh. He writes extensively and recently published the second volume of his book entitled “A Mediator's Musings” (both volumes available on Amazon). John also specialises in facilitation, negotiation, mediation and conflict management training and consultancy for leaders in the private and public sectors, sport, the professions and government. For many years, he has worked with various parliaments throughout the UK on improving effective scrutiny of policy. He regularly advises and coaches senior officials in the Scottish Government on negotiation strategy in significant policy areas. He is founder of Collaborative Scotland, which promotes non-partisan respectful dialogue about difficult issues and is one of the initiators of the Mediators' Green Pledge. In 2019, John conducted a major review for the Scottish Government into allegations of bullying in NHS Highland and the subsequent “Sturrock Report” was well received across the public sector. He was a member of the Stewarding Group of the first Citizens Assembly in Scotland in 2019 – 2021. In 2019, John also co-chaired an Expert Group under the auspices of Scottish Mediation which produced an important report entitled “Bringing Mediation into the Mainstream”. John practised at the Scottish Bar from 1986 – 2002 and was appointed a Queen's (now King's) Counsel in 1999 and, as the first Director of Training and Education in the Faculty of Advocates from 1994 to 2002, designed and led the Scottish Bar's award-winning advocacy skills programme. He trained in negotiation at Harvard University in 1996 and was named Specialist of the Year at the Scottish Legal Awards in 2003 and Mediator of the Year at the Law Awards of Scotland in 2009.  He was awarded the Honorary Degree of Doctor of Laws from Edinburgh Napier University in 2010.

"Part of community mediation is...we don't want people co-existing, we want people co-creating." In this episode, Veronica speaks with D.G. Mawn, President of the National Association for Community Mediation (NAFCM).  Listen to this episode to learn more about the following: About NAFCM NAFCM's partnership with Living Room Conversations Testing the School Board Community Toolkit About the Toolkit How mediators can support the program. For more information, visit NAFCM's website at https://www.nafcm.org/. Contact D.G. Mawn via email at dgmawn@nafcm.org.      About D.G. Mawn: D.G. has served NAFCM in several roles, first as a member of the Board of the Directors (2012-2014) then as the JAMS Foundation Mini-Grant Program Manager (2014-2016), and currently serves NAFCM as the President of the membership association. He co-developed the Cultural Intuitiveness process and provides consultation and coaching to state, public and community-based organizations on human services/system development and effectiveness, leadership development, strategic planning and communication, cultural intuitiveness, sustainability and evaluation. D.G. Mawn is an attorney licensed in Illinois and Kentucky. He received his mediation training in 2000. D.G. has worked in the local, state and federal level health systems interweaving his background in anthropology, religion and law in a manner that connects well within the political setting as well as the community setting. Through-out his career he has sought to appreciate the culture and systems of community and follow empathetic processes that strengthen both the individual and the system in order to facilitate the creation of sustainable positive impacts.

In celebration of the publication of Mediate.com's 1000th newsletter, Mediate.com CEO Colin Rule sits down with Mediate.com co-founder John Helie to talk about the early days of the Mediate.com (and ConflictNet), the newsletter, top authors and editors, and how artificial intelligence and social networking has changed and will change the ADR field over the coming decades (discussion interrupted only briefly by a marauding pack of nearby goats).

If you've ever been curious about the attorney perspective on what makes for an effective mediation, then this episode is for you!  In this episode, Veronica chats with Margeaux Thomas, an experienced attorney, about what makes for an effective mediation within the context of mediating a business divorce.  Questions answered include: What is a "business divorce"? What makes a skilled mediator for these types of disputes? At what point in the dispute is mediation most valuable? What are some pitfalls to be avoided by the mediator? About Margeaux: Margeaux is an experienced lawyer and speaker with 15+ years of experience representing individuals and small businesses in commercial and real estate litigation, including class action cases and numerous trials on behalf of both plaintiffs and defendants. She specializes in commercial landlord/tenant disputes, business partnership disputes, and contract disputes, and has traveled throughout the country as a faculty lecturer educating over 4,000 attorneys on business litigation issues. Margeaux is also a contributor to the American Bar Association's Commercial Lending Treatise and has been recognized as a Super Lawyers Rising Star from 2013 - 2022 and a Top Lawyer by Northern Virginia Magazine in 2022. In addition to managing her own law firm, The Thomas Law Office PLC, Margeaux is actively involved in various bar associations and non-profit organizations, including the Old Dominion Bar Association and the George Mason Inn of Court. In her spare time, Margeaux enjoys spending time with her family and cooking healthy meals as the founder of Vegetable Forward, an organization dedicated to promoting positive food values and nutrition through community gardening. Connect with Margeaux: Law Firm Website Email: mthomas@thomaslawplc.com Phone: 703-957-2577  

Did you know that the average length of a lawsuit in Brazil is about 10 years? Good thing there's mediation!  In this episode, Veronica chats with guest, Mariana F. Souza--a mediator, lawyer, and arbitrator based in Rio de Janeiro, Brazil--about the following topics: The difference between mediation and conciliation in Brazil What mediation looks like in Brazil How party/lawyer interest in mediation has changed over the years What is the general public perception of mediation in Brazil?   About Mariana: Mariana Freitas de Souza is a mediator based in Rio de Janeiro, Brazil, where she also works as a lawyer and arbitrator.  She has over 20 years of experience in complex disputes involving commercial, civil, contracts, consumer and labor matters, and serves as mediator with the main centers in the country, as well as the UN. She holds a LL.B from the Rio de Janeiro State University and an LL.M from Tulane University. Mariana's LinkedIn

As a mediator, are you aware of the key characteristics of communication in Latin American culture? Are you curious about whether AI will replace human dispute resolvers? Listen to this episode as Veronica chats with guest, Luis Gómez, who is both a Colombian mediator and a research lecturer who teaches negotiation strategy and artificial intelligence applied to dispute system design--about these topics.  Episode highlights include a discussion of the following:   Mediation vs. Conciliation in Colombia The recent Colombian law regarding conciliation Key characteristics of communication in Latin culture that are important for neutrals to know What is AI? Will AI replace human dispute resolution practitioners? Link to related episode:   Online Conciliation in Colombia with Nicolás Lozada [Ep. 31]   About Luis:   Luis Gómez is an international business lawyer expert in conflict resolution, graduate of the University Externado of Colombia Law School (JD equivalent) and with a diploma program in financial law from the University del Rosario. He also holds a master in International Business and Management from the University of Westminster in London, an executive course in Successful Negotiation Strategy, University of Cambridge, after which he worked as part of Motorola´s legal team in the United Kingdom.    Recently, he took the Negotiation Research and Teaching certificate offered by the Dispute Resolution Research Center at Northwestern University, Chicago, and Phd research stance at the Gould Center for Conflict Resolution, Stanford University. Currently, Luis is a mediator at the Chamber of Commerce of Bogotá and research lecturer at the Business Law Department, University Externado of Colombia, teaching negotiation strategy and artificial intelligence applied to dispute system design, among other subjects; and member of the Committee of Commercial Practices CCI. He is in charge of the Master of International Business Law and the Diploma in Legal Innovation, and author of the book: International Negotiation – Strategic Approach.   Connect with Luis: LUIS.GOMEZ01@uexternado.edu.co   Connect with Veronica Cravener on LinkedIn

"Let's speak to a mediator." Wouldn't it be great if parties in a dispute said that to one another as their initial reaction to conflict? In this episode, Veronica chats with Linda Heng--CEO of ResoX--about the following topics: Examples of changing consumer behavior trends outside of dispute resolution How has the media shaped our perspective of what dispute resolution looks like? Is there public awareness of the availability of mediation? How do people in conflict want to interact with one another? Pros and cons of ODR What can mediators do to learn about consumer needs as it relates to dispute resolution?   About Linda: Linda Heng is the CEO of ResoX. Linda has been passionate about dispute resolution since 2004. Despite being told in the early years that she could “never be a mediator as mediators are mostly senior professionals” due to youth and lack of legal training, she persevered in honing her skills and building her professional reputation. In the past 18 years since, she has attained accreditation with many reputable mediation centres, received awards for her contributions to mediation in Singapore and actively engaged stakeholders around the world. Linda considers it a privilege to have worked with many intelligent, kind and passionate lawyers, mediators, arbitrators and conflict coaches, who are skilled in amicable dispute resolution. ResoX is thus an attempt to meet the needs of a world that has gone through a traumatic shared experience in the last 2 – 3 years. By leveraging on technology and how it has shaped consumer behaviour, Linda hopes to connect disputants with professionals who will guide them towards cost-effective resolutions. Linda is trained and accredited in psychology and mediation by Regents University London.   ResoX website   Connect with Linda Heng on LinkedIn   Connect with Veronica Cravener on LinkedIn

As a mediator, do you offer a bundle of services? Have you ever considered adding conflict management coaching as a service in addition to your current services (e.g. mediation and mediation training)? Guest, Cinnie Noble--founder of CINERGY® Coaching--comes back on the show to chat with Veronica about the business development side of adding conflict management coaching as a service.  Episode highlights include a discussion of the following: Who are clients that seek conflict management coaching? What skills are needed in order to get clients as a conflict management coach? How do conflict management coaches charge for their services? What are some ways to introduce conflict management coaching as an additional service? For an introduction to conflict management coaching, check out Cinnie's first appearance on the podcast: What Mediators Should Know About Conflict Management Coaching with Cinnie Noble [Ep. 14]   About Cinnie: Cinnie Noble is the founder of CINERGY® Coaching, a division of Noble Solutions Inc. A former social worker and lawyer, Cinnie is a Chartered Mediator (C.Med) and coach (PCC) who has studied and practised a range of conflict management services for over 20 years. Connect with Cinnie: https://cinergycoaching.com/ Connect with Veronica: https://www.linkedin.com/in/veronicacravener/ https://www.mediate2achieve.com/    

Perhaps you are familiar with the concept of "psychological safety", but are you also familiar with the concept of "human dignity"? In this episode, host, Veronica Cravener, talks with guest, Camilo Azcarate, about this important topic. Camilo is the current Ombuds at the European Southern Observatory and an international dispute resolution expert with over 25 years of experience as ombuds, mediator, facilitator, and trainer.    Episode highlights include a discussion of the following questions: What is "human dignity"? What does indignity look like in organizations? Why should mediators be familiar with the teachings related to "human dignity"? How do the mediation skills of "active listening" and "paraphrasing" help support human dignity? Link to related episode: An Introduction to the Ombuds Role for Mediators with Chuck Doran   About Camilo Azcarate:   Camilo Azcarate is an international dispute resolution expert with over 25 years of experience as ombuds, mediator, facilitator and trainer working for public, private and international organizations. He is the current Ombuds at the European Southern Observatory (ESO). Previously, he managed the office of employment mediation services for the World Bank Group and was lead ombuds at Princeton University.   Camilo teaches graduate-level courses at Columbia University since 2005 and was a fellow at Harvard University's Weatherhead Center for International Affairs. He holds a Juris Doctor (JD) a Masters in Corporate Law (LLM) and a Masters in Dispute Resolution (MA), the latter from the University of Massachusetts as well as a Certificate in Equal Employment from the School of Industrial and Labor Relations at Cornell University.   Connect with Camilo: camilo.azcarate@columbia.edu camilo.azcarate@eso.org   Connect with Host, Veronica Cravener

Did you know that when given the option between in-person conciliation and online conciliation, most people in Colombia now prefer to use online conciliation? In this episode, Veronica talks with Nicolás Lozada, CEO of Redek--the first Colombian Digital Justice and Online Dispute Resolution startup--about online conciliation in Colombia.  Episode highlights include a discussion of the following: mediation versus conciliation in Colombia the "conciliation culture" in Colombia the recent Colombian law which adopted online procedures what online conciliation currently looks like in Colombia   About Nicolás: Nicolás Lozada is CEO of Redek (the first Colombian Digital Justice and Online Dispute Resolution startup). He has also led multidisciplinary teams since 2013 and has dedicated much of his career to promoting his passion for digital and algorithmic justice. On these topics, he has written several academic articles and given numerous lectures in four continents, including a Ted Talk. Nicolás is Partner at the law firm of RINCON-CUELLAR & ASOCIADOS with presence in Colombia, El Salvador and Switzerland, heading its international trade practice. He is an advisor on corporate issues for several Colombian and foreign companies, and currently involved in domestic and international arbitration proceedings, as a counsellor, arbitrator and secretary. Nicolás is also an Associate Professor at Universidad Externado de Colombia where he performed extensive legal research and lectured as a faculty member of one of Latin America's leading law schools. Courses taught and fields of research include International Commercial Law, International Investment and Private Law. Connect with Nicolás Lozada: https://www.linkedin.com/in/nicolaslozada/

There are different perspectives on the use of caucus in mediation. Maybe you use caucus early and often in your mediations or maybe you prefer joint-session and use caucus more as a tool of last resort.  In this episode, mediator LaTanya Moss chats with Veronica about reasons to use a caucus in family mediations, the logistics of managing the use of caucus with each mediation participant, and how the use of caucus can be beneficial to the mediator!  About LaTanya: LaTanya Moss is an experienced mediator.  She has been in the field of dispute resolution since 2004.  She has her own mediation practice called Win-Win Mediation Services. LaTanya mediates issues concerning Divorce, Child Custody, Child Support, Domestic Violence, and Family/Youth Occurrences, among other issues.   On the personal side, LaTanya is based in Columbus, OH (USA), a Mother of 2 adult kids, and is now an empty nester and is loving her new chapter of life!  Win-Win Mediation Services, LLC  Connect with LaTanya on LinkedIn

Are you curious about mediating employment disputes?  In this episode, Tim Warner--mediator, arbitrator, and attorney--talks about how he made the switch from employment litigator to employment mediator and the unique aspects of employment mediation.  Questions answered during this episode include:   What is the most challenging aspect of pivoting from an employment litigator to an employment mediator? What are the unique aspects of employment mediation and how does employment mediation differ from other types of mediation? What style of mediation is most effective when mediating employment disputes? Does online mediation work for employment disputes? Tim's website   About Tim Warner:   Tim is a Mediator, an Arbitrator, and an Attorney. His ADR experience includes:   • Named a Fellow of the American Bar Association's Dispute Resolution Committee. • Serve on the American Arbitration Association panel of Mediators and Arbitrators for commercial, employment and consumer disputes. • Serve on the United States District Court for the Northern District of Ohio's Federal ADR Court Panel. • Serve as a mediator at the United States Equal Employment Opportunity Commission (EEOC). • Serve as an Arbitrator for the United States Financial Industry Regulatory Authority (FINRA). • Serve as a mediator and arbitrator for the Cuyahoga County Court of Common Pleas. • Serve as an arbitrator and mediator for the Cleveland Metropolitan Bar Association's Client Fee Dispute Resolution Committee. • Served as an arbitrator for a major Cleveland hospital system. Additionally, Tim has almost thirty (30) years of experience as an employment and business/commercial litigator.

More and more, we are a connected world.  So when it comes to intercultural communication...Is it what you say? Or how you say it? Or both? In this episode, Veronica talks with Lynn Cole--founder and CEO of BRDGES Academy--about intercultural communication and why mediators need this skill. Episode highlights include: How culture is defined. A discussion of how culture influences communication and "communication norms" in various cultures. How mediators can learn cultural aspects before a mediation. Lynn's prior experience in speaking to the United Nations about mediation as an effective global conflict resolution tool. And more! About Lynn Cole:   Lynn Cole is President of the Law Offices of Lynn Cole, LLC. She also is the founder and CEO of BRDGES Academy (Building Resolutions for Disputes Globally with E-learning Strategies) where the global focus is on developing core intercultural competencies for conflict resolution practitioners worldwide. Having previously served as both a federal and state trial attorney, Ms. Cole has been a full-time mediator and mediation trainer who is Harvard and Florida trained in mediation. She is mediation certified in Florida (Circuit Civil) and is an interculturally designated and certified neutral for the International Mediation Institute ("IMI") in The Hague.  Ms. Cole served as a USAID Mediation/ADR Specialist for over 10 years designing Court-Related Mediation Programs in Bulgaria, Kosovo, Jordan, and Sri Lanka.  For over three years and until March 1, 2014, she served as the President and Chair of the Board of Directors for Mediators Beyond Borders, International and still serves on the board. In May 2011, she spoke to the United Nations about mediation as an effective global conflict resolution tool within global communities. She is a recognized author on the explosive global growth of international mediation. She has lectured and trained extensively internationally in Commercial Mediation; Ethics; Basic and Advanced Mediation; and, Community Mediation, and has taught mediation courses domestically and internationally for students in Universities and Law Schools worldwide, and formerly as an Adjunct Professor at Stetson College of Law. Over the last 17 years, she has conducted in-person mediation training for judges, attorneys and mediators from Canada, Jordan, Oman, Lebanon, Saudi Arabia, Iraq, Slovenia, Romania, Bulgaria, Serbia, Croatia, Albania, Montenegro, Bosnia/Herzegovina, Greece, Tunisia, Cypress, Kosovo, Turkey, Indonesia, and Sri Lanka. She has a full-time, private mediation practice in Florida and is listed with the U.S. Court for the Middle District of Florida and 13th Judicial Circuit as an Arbitrator and Mediator. She successfully has mediated and arbitrated many hundreds of court and pre-litigation cases in labor and employment and all types of contract and commercial cases. She is an invited member of select international organizations as an invited neutral, including the American Arbitration Association, the International Chamber of Commerce, the World Intellectual Property Organization (WIPO) and the National Academy of Distinguished Neutrals, “NADN.”   She formerly has served as an Adjunct Professor and serves on the Faculty of BRDGES Academy teaching Intercultural Communications and Cultural Dimensions.   Email: lhc@brdgesacademy.com BRDGES Academy website: https://brdgesacademy.com/  

Did you know that as a mediator you help parties exercise a superpower?  It's the superpower of everyday negotiation! Listen to this episode as Veronica talks with Lucia Kanter St. Amour--attorney, author, mediator, and VP of Board of UN Women San Francisco--about various topics in her #1 rated new release book on Amazon, For the Forces of Good: The Superpower of Everyday Negotiation.  Episode highlights include a discussion of the following: What is the distinction between impartiality and neutrality? Can one negotiate with bullies, and if so, how? How can a mediator handle two different stories from parties in mediation? What is interoception and why does it matter in mediation? About Lucia:   A member of the Neuroleadership Institute, Lucia has specific training in behavioral science, and how real people act in real conflict situations and decision-making. She is the Founder and Principal of her firm, Pactum Factum, which specializes in negotiation and dispute resolution; and a mediate.com Certified Online Mediator. A Vice President for UN Women, Lucia has also been practicing law since 1998. Ten years of her practice included regular clinical teaching positions in Mediation, and Negotiation at UC Hastings and UC Berkeley Law. She has also been a visiting lecturer at many prominent law and business universities in the U.S. and Europe; and served for a number of years as an annual Competition Judge and Mediator for the International Chamber of Commerce in Paris, France. Just this year, she launched her own podcast “The Superpower Of Everyday Negotiation.” Her book: For the Forces of Good: The Superpower of Everyday Negotiation (praised by none other than Robert Cialdini and our very own Colin Rule of mediate.com, among many others) is a #1 rated new release book on Amazon and releases to the public on October 1, 2022. Connect with Lucia via email Lucia's Book Lucia's Podcast Lucia's previous guest appearance on the Mediate.com Podcast

As a mediator, you've probably come across the phrase "access to justice" when reading about or listening to discussions of mediation, but are you also familiar with the "procedural justice" aspect of mediation? And for the court-connected mediation programs that you mediate for...Do those programs collect data? In this episode, Veronica talks with Nancy Welsh--the Frank W. Elliott, Jr. University Professor, Professor of Law and Director of the Dispute Resolution Program at Texas A&M University School of Law--about both procedural justice and data collection in court-connected mediation.  Questions answered during the episode include: What is procedural justice when it comes to mediation? What is the connection between procedural fairness and self-determination? What can mediators do to help parties share their voice in mediation? How can ODR help support procedural justice in mediation? Why is data collection important for court-connected ADR and what data should be collected? Links to resources mentioned in the show:   Nancy's Faculty Profile Page   Aggie Dispute Resolution Program Page   Sampling of Nancy's Articles:   Do You Believe in Magic?: Self-Determination and Procedural Justice Meet Inequality in Court-Connected Mediation    But Is It Good: The Need to Measure, Assess, and Report on Court-Connected ADR   Making Deals in Court-Connected Mediation: What's Justice Got to Do with It?   Bringing Transparency and Accountability (with a Dash of Competition) to Court-Connected Dispute Resolution   About Nancy Welsh:   Nancy A. Welsh is the Frank W. Elliott, Jr. University Professor, Professor of Law and Director of the Dispute Resolution Program at Texas A&M University School of Law. In 2016-2017, she was Chair of the ABA Section of Dispute Resolution.    Professor Welsh is a leading scholar and teacher of dispute resolution and procedural law. She examines negotiation, mediation, arbitration, judicial settlement, and dispute resolution in U.S. and international contexts, focusing on self-determination, procedural justice, due process, and institutionalization dynamics. Professor Welsh has written more than 60 articles and chapters that have appeared in law reviews, professional publications and books and is co-author of DISPUTE RESOLUTION AND LAWYERS, 5TH ED.  Additionally, she is co-editor with Howard Gadlin of EVOLUTION OF A FIELD: PERSONAL HISTORIES IN CONFLICT RESOLUTION. In 2006, she conducted research in the Netherlands as a Fulbright Scholar and taught at Tilburg University.  In 2016, she was named a Visiting Scholar of the Program on Negotiation at Harvard Law School and a Visiting Fellow of the Institute for Advanced Study at Indiana University Bloomington. She has advised state legislatures and federal and state agencies and courts regarding the institutionalization of dispute resolution, conducted empirical research, convened roundtables and symposia on various dispute resolution topics, and served as a mediator, facilitator and arbitrator.    Professor Welsh presents nationally and internationally, conducts training, and teaches Texas A&M's unique required course for 1Ls – ADR Survey - as well as Civil Procedure, Mediation, and Dispute System Design Seminar.

Have you ever considered how mediator practices impact the environment? In this episode, Veronica talks with Ian Macduff--mediator and host of the ICODR podcast--about an initiative he is part of--the Mediators Green Pledge. Questions answered during this episode include: What is the Mediators Green Pledge? What are steps that mediators can take to be more environmentally friendly? How can a mediator balance the Mediators Green Pledge with party self-determination regarding the mediation process? The Mediators Green Pledge website The ICODR podcast, Hosted by Ian Macduff   About Ian Macduff:   Ian has recently been elected to join the Board of the International Council for Online Dispute Resolution. He was, until February 2022, Director of the Centre for ICT Law at Auckland Law School. Prior to that, he was Associate Professor of Law and Director of the Dispute Resolution Initiative at Singapore Management University; and for a number of years, a Faculty member at the Victoria University of Wellington's School of Law. He has been a practising mediator for nearly 40 years, in commercial, environmental, policy, intercultural, family, online mediation and other fields. He was a member of the Independent Standards Commission of the International Mediation Institute; and a member of the IMI's Task Force on Intercultural Mediation accreditation, a member of the Global Organising Committee of the Global Pound Conference series, and a Fellow of the National Center for Technology and Dispute Resolution [http://odr.info/fellows/]. He is co-editor of Ethnic Conflict and Secessionism in South and South East Asia (Sage, 2003); contributing author of Dispute Resolution in New Zealand (OUP 1999), and of Guidelines for Family Mediation (Butterworths, 1995) and contributing author to An Asian Perspective on Mediation. He is editor of Essays on Mediation: Dealing with Disputes in the 21st Century, (Kluwer 2016).  

Mediators, be sure to take notes on this episode as Veronica talks to one of the founders of the modern legal dispute resolution field, Carrie Menkel-Meadow, about negotiation ethics, international dispute resolution, and online mediation.   Carrie is a Distinguished Professor of Law and Political Science at the University of California, Irvine and A.B. Chettle Jr. Professor of Law, Dispute Resolution and Civil Procedure Emerita at Georgetown University Law Center.  Episode highlights include: What it means to approach mediation as a "sensibility" The importance of negotiation ethics for mediators, including discussion of a hypothetical that many mediators have probably faced 'in the mediation room' What a "competent" mediator looks like Examples of what mediation is/is not across the World Online mediation--Where it works and what the challenges are   Carrie's Faculty Profile Page

In this episode, Veronica talks to Raven Cruz Loaiza, the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio.  Listen to this episode to learn about how this innovative program provides mediation in order to work on improving community police relations.   About the Dayton Mediation Response Unit:   "We are a City of Dayton program under the umbrella of the Dayton Mediation Center and are an alternative response team that responds to low emergent 911 calls within the City of Dayton. Our program was formulated after the police reform talks began in 2020 and the working groups identified recommendations for the community of Dayton. We are a team of five trained responders with a wealth of experience and certification in areas such as crisis response, de-escalation, conflict resolution and community development and relationship building."   Dayton Mediation Response Unit Website   About Raven Cruz Loaiza:   Raven is the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio. The MRU derived from the City of Dayton's police reform initiatives and is in place to provide the community of Dayton with on scene alternate response options for non-violent incidences that arise.   Raven has two decades of experience working in law enforcement, children's services, juvenile probation and victim services.   Raven is a Licensed Social Worker who holds a Master's Degree in Social Work from the University of Louisville as well as a Bachelor Degree in Social Work and a Bachelor in Criminal Justice from Wright State University. Raven is also a Registered Advocate in the State of Ohio.

As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field that combines a systemic approach with conflict resolution skills? In this episode, Chuck Doran--experienced mediator, ombuds and Executive Director of MWI--provides an introduction to the ombuds role.  Questions answered in this episode include: What is an ombuds? What are the different types of ombuds? What is the difference between a mediator and an ombuds? How can one get into the ombuds field? Links mentioned in the show:   International Ombuds Association FAQ Section Chuck's article: Mediator as Ombuds A Practical Guide to Organizational Ombuds: How They Help People and Organizations by Chuck Howard MWI Website Connect with Chuck Doran on LinkedIn The LinkedIn Group – Outsourced Ombuds Network can be found at https://www.linkedin.com/groups/14059472/ The Ombuds Blog   About Chuck: Chuck Doran is an experienced mediator and ombuds specializing in the resolution of employment, franchise and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, CVS Health, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombudsman Association who completed ombuds training with the IOA in 1995. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM's Board of Governors.

Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes.  Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal.  Episode highlights include:   A discussion of "end-to-end" design as it relates to dispute resolution Examples of good uses of technology in dispute resolution A discussion of "user-experience design" How mediators can begin incorporating design thinking skills   Links mentioned in the show:   Darin's website: http://darinthompson.ca/ Civil Resolution Tribunal blog: https://civilresolutionbc.ca/blog/

Chances are, one reason you got into mediation was to make a difference.  Have you ever thought about getting into special education mediation?  In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education.  Episode highlights include: An overview of the key terminology that comes up when mediating special education matters. A discussion of some of the challenges a mediator faces when mediating special education matters. How a mediator can begin learning about the field of special education. Connect with Ashley/Link to Resource Mentioned in the Show:  Email: ashleylorenrosenthal@gmail.com Personal website: https://www.rosenthalmediation.com/ Erhard & Associates Website: https://www.mediation-rje.com/ Linkedin: https://www.linkedin.com/in/ashley-rosenthal-769112203/

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™?  In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and "why" of CONFLICT-IQ™ for mediators.  Episode highlights include: An overview of CONFLICT-IQ™ and the behaviors of someone who has CONFLICT-IQ™ How CONFLICT-IQ™ shows up with online and text-based communication Why mediators need to know their own CONFLICT-IQ™ Links to resources mentioned in the show:   Yvette's website: https://www.unitiveconsulting.com/ Yvette's book: https://www.conflictintelligentbook.com/Bookinfoandmastercourse

It is no secret that mediators work with parties when they are in the midst of difficult times.  As a mediator, are you aware of how the brain responds in a crisis?  Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'?  In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer & mediator, with specific training in behavioral science--provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation.  Episode highlights include: A discussion on "the myth of rationality" A discussion of the common "cognitive traps" (confirmation bias, reactive devaluation, reciprocity, and endowment effect) in conflict/negotiation/mediation Facts versus emotions during conflict Links to resources mentioned in the episode:   Lucia's website: https://www.pactumfactum.com/ Lucia's podcast: https://pactumfactum.substack.com/  

Preparation is key when it comes to all mediation, but especially workplace mediation.  Mediator and psychologist, Dr. Debra Dupree, who is known as the MINDSET Doc, is the Founder and CEO of Relationships at Work, Inc.  Her niche market is workplace mediation and facilitating the interactive process for employees with medical conditions. Episode highlights include: - What mediators should know about what happens to employees when there is a lack of “psychological safety.” - An overview of the three assessments (conflict management styles, emotional intelligence, and communication styles) that Dr. Debra uses in her mediation process to help participants shift their mindsets in preparation for a workplace mediation. - How mediators can incorporate assessment tools into their mediation process.

In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative".  Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collaborative", and Teresa's personal experience in applying her principles with her co-parent.   Links mentioned in the show:  Teresa's website: https://teresaharlow.com/ Teresa's books: https://teresaharlow.com/books/

In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following:   - Where 85% of career success comes from (hint:  chances are it is not something you learned in school!) - How you can develop the skill of confidence - The mindset you need to have to be good at networking and relationship building - How storytelling and building your "whisper brand" impact your career success   Links mentioned in the show:   The Other 85 website: https://theother85.net/ Stephanie's podcast, "Capture Your Confidence": https://theother85.net/podcast/

In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching.  Episode highlights include:   - An overview of the one-on-one process of conflict management coaching - When and how conflict management coaching can be used - The importance of distinguishing between the skills and competencies required for conflict management coaching versus mediation -  An introduction to The CINERGY® model of conflict management coaching -  A brief discussion of "the (not so) merry-go-round of conflict"

In this episode, Susan Guthrie--family law attorney and mediator in the United States, expert in online mediation, and co-founder of the Mosten Guthrie Academy for Mediation and Collaborative Training--discusses the path for professional development for mediators.  In this episode, we discuss the following:   - What mediators say they need for practice development. - How to find opportunities for mentorship. - The major key to success as a mediator. - What to look for when joining a practice group for mentorship. - How online mediation is an example of current professional development. - Why it is critical that mediators become involved in the mediator community. 

In this episode, which is part 3 of a 3-part series, Natalie Armstrong-Motin---Founder and Managing Director of Marketing Resolution---discusses how mediators can build a thriving mediation practice.  This episode focuses on the master level mediator and covers the following:   - How you know when you are ready to "level up" from an intermediate mediator to a master mediator - Three ways to make more money as a master mediator - Effective marketing activities for master mediators - The importance of providing information and not "selling" the resolution industry - What a mediation practice looks like for a master mediator

In this episode, which is part 2 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the intermediate level mediator and covers the following:   - How mediators can use permission-based marketing to promote their practice - The importance of finding the method of marketing that feels authentic to you - The mindset that you need to be effective at networking - Why you should use social media and the impact of "social proofing"   This episode was also live-streamed on Marketing Resolution Marketing Monday- for Mediators and Arbitrators.  You can learn more about Marketing Resolution at https://www.howtomarketmymediationpractice.com/

In this episode, which is part 1 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice.  This episode focuses on the beginning mediator and covers the following:   - the importance of the entrepreneurial mindset - the questions you need to answer to determine strategy for building a thriving mediation practice - the timeline for building a mediation practice, and - the business basics for a mediation practice.

In this episode, Tara Ollapally--a Co-Founder of CAMP Arbitration and Mediation Practice Pvt. Ltd in India--discusses the mediation movement in India.  In this episode we discuss:   - An overview of the litigation timeline in India - The history of dispute resolution in India - Challenges faced while building the mediation movement in India thus far - An overview of the current mediation landscape in India - An overview of the work of CAMP - The impact of India signing the Singapore Convention on Mediation on building the mediation movement within India - The future of mediation in India

In this episode, Bruce Ally--mediator and a Principal at A Place for Mediation Inc.--discusses how mediators can help parties 'get the full picture' when mediating accident cases.  Here are a few highlights from the episode: Ambulance usage may not be a reliable indicator of the severity of injury.   Cultural conditioning can impact whether an injured person calls for an ambulance. When an injured person's 'fight or flight' response kicks in, adrenaline is produced which masks pain and may cause the injured person to undervalue the injury. Trauma impacts memory.

In this episode, Josh Weiss--Co-Founder of the Global Negotiation Initiative--discusses the strategic use of storytelling to create connection, teach, and persuade in mediation.

In this episode, Jonathan Verk--coFounder and CEO of coParenter--discusses the coParenter app, mediating co-parenting disputes via text, and the impact of tech on the mediation industry.  

In this episode, Nathan Witkin--attorney and mediator--discusses game theory to illustrate why cooperation is so difficult in mediation, and how a dispute resolution process called "co-resolution" can overcome the competitive dynamic.

In this episode, Julie Macfarlane--researcher, mediator, and educator--discusses the misuse of NDAs and what mediators can do to responsibly facilitate informed decision-making among parties in mediation, as it relates to NDAs.   Julie's website: https://profjuliemac.com/   Campaign website: https://cantbuymysilence.com/   Julie's book: "Going Public" https://www.amazon.com/Going-Public-Survivors-Journey-Action/dp/1771134755

In this episode,  Jay Santiago--attorney, mediator, and arbitrator--provides an overview of the Singapore Convention on Mediation, its implications for international commercial mediation, and tips for how mediators can expand their practice into international commercial mediation.  

In this episode, Bill Froehlich, the Deputy Director of the Divided Community Project and the Langdon Fellow in Dispute Resolution at The Ohio State University Moritz College of Law, discusses reflective practice for novice and skilled mediators--the benefits, how to, and a demonstration.   Some articles/links mentioned in the episode:   Divided Community Project: https://go.osu.edu/dcptoolkit OSU Moritz Program on Dispute Resolution: https://moritzlaw.osu.edu/program-on-dispute-resolution/   Sharon Press and Ellen Deason's article "Mediation: Embedded Assumptions of Whiteness?": https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3869110   Lydia Nussbaum's article "Mediator Burnout": https://scholars.law.unlv.edu/cgi/viewcontent.cgi?article=2243&context=facpub

In this episode, Kwame Christian, Director of the American Negotiation Institute, discusses how mediators can facilitate respectful and productive conversations about race.