Podcasts about excellence wins

Join Baylor Barbee in this engaging episode of "Shark Theory" as he delves into the nuances of excellence versus success. With his latest book, "No One Prays for the Lion," on the brink of release, Baylor reflects on his journey from previous works to present endeavors. His keen insights draw from personal experiences and thought-provoking literature, offering listeners an enriching perspective on achieving excellence in life. Baylor emphasizes the subjective nature of success and the profound difference between success and excellence. Drawing on an anecdote from his 2014 book, "Idea of Excellence," he recalls his upbringing under a mother who set high academic standards, which cultivated his mindset of not settling for less. The episode explores the importance of setting personal standards versus merely striving for goals, underlining how elevating these standards can lead to a more fulfilling life. Furthermore, Baylor reflects on teachings from Horace Schulze's "Excellence Wins," illustrating how Ricz-Carlton's philosophy of seeking excellence can be applied personally. Through engaging anecdotes, such as Tiger Woods' remarkable 1997 Masters performance and its subsequent pursuit of improvement, Baylor drives the point home of striving to be "continually better, not occasionally great." His narrative inspires listeners to pursue a life of sustained excellence, contrasting it with the fleeting nature of success. Finally, Baylor encourages his audience to preorder his upcoming book, designed to instill the confidence needed to achieve unparalleled results in life. Key Takeaways: Success is subjective; excellence involves setting and maintaining high personal standards. Achieving excellence requires focusing on opportunities for improvement in daily life. Differentiating between goals and standards can lead to a more meaningful and structured life. Deliberate practice and continual improvement can pave the way for sustained excellence. Baylor invites listeners to embrace a mindset of confidence as explored in his upcoming book. Notable Quotes: "The problem was I was nowhere near what I would deem successful because it's such a subjective thing." "Goals are things that we hope we hit, but standards are what we live by." "Are you trying to succeed in your career, or are you trying to exhibit excellence?" "I decided I wanted to be continually better, not occasionally great." "Let's live lives of excellence so that everything wins because of who we are."

Ritz Carlton is not just a brand.   It's a brand that sets the bar for customer experience. It was an incredible honor to host one of the icons in customer experience, Horst Schulze, the co-founder and former president of The Ritz Carlton Hotel Company. We talk about his new book, Excellence Wins, and he shares insights that transcend the hospitality industry.

#165: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins",  a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience. In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!Enjoy the show!Ways to engage with Horst Schulze:Website: HorstSchulze.comAll social media platformsBook: Excellence Winshttps://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096Leadership content: NeedToLead.com

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise" by Horst Schulze is a compelling and insightful read that provides valuable lessons on achieving excellence in both business and leadership. Horst, with his extensive experience as a co-founder and former president of the Ritz-Carlton Hotel Company, offers a wealth of practical wisdom and visionary principles.What sets this book apart is Horst's no-nonsense approach. He cuts through the noise and delivers clear, actionable advice that can be applied in various professional settings. His emphasis on creating a culture of service excellence is particularly noteworthy, as it underscores the pivotal role of exceptional customer service in building successful organisations.Schulze's book serves as an indispensable blueprint for individuals and businesses aiming to rise above mediocrity and compromise. It not only inspires readers but also equips them with the tools and mindset necessary to pursue excellence relentlessly.In a world where compromise often seems the norm, "Excellence Wins" is a refreshing and motivating guide that reminds us that excellence is not only attainable but also a key driver of success. Whether you're an aspiring leader, an entrepreneur, or someone looking to enhance their professional skills, this book offers invaluable insights that can help you strive for greatness.I distilled his advice into 5 key principles for becoming an inspiring leader:1. Set Clear Expectations: Horst emphasises the importance of defining and communicating clear expectations for your team. Inspiring leaders are precise in their vision and ensure that their team members understand their roles and responsibilities.2. Lead by Example: Horst believes that leaders should set the standard for excellence through their own actions and behaviours. Being a role model for dedication, commitment, and exceptional service inspires others to follow suit.3. Empower and Trust Your Team: Inspiring leaders empower their team members by giving them autonomy and trust. Horst advocates for giving employees the freedom to make decisions and take ownership of their work, which fosters a sense of responsibility and accountability.4. Prioritise Exceptional Customer Service: Horst places a strong emphasis on the importance of providing outstanding customer service. He believes that exceptional service should be at the core of any business, and leaders should install this belief in their teams.5. Cultivate a Culture of Excellence: Creating a culture of excellence is a recurring theme in Horst's teachings. Inspiring leaders work tirelessly to establish and maintain a culture that values and strives for excellence in every aspect of the organisation. Hosted on Acast. See acast.com/privacy for more information.

To be the best — and to hold that position — you must always be looking for ways to excel. Not only does this benefit you, but it inspires those you lead to do the same. Horst Schulze worked his way up from humble beginnings as a server's assistant through both the Hilton and Hyatt Hotels before helping to found The Ritz-Carlton Hotel Company in 1983. In this episode of The Game Changing Attorney Podcast, Horst sits down with Crisp Founder & CEO Michael Mogill to answer questions like: Why should every business have a clearly defined vision? How can empowering your employees benefit your clients and you? What are the four cornerstones of a great company? How should you orient new staff to promote your values and vision? Links & Resources Episode Show Notes Excellence Wins by Horst Schulze Ritz-Carlton  Cancun, Mexico Buckhead, Atlanta, GA  Capella Hotel Company  Aristotle  Coca-Cola

Randy welcomes a very special guest, legendary hospitality leader Horst Schulze, on episode 127 of The Unique CPA. The co-founder and former COO of Ritz-Carlton hotels, as well as the founder of Capella Hotel Group, Horst shares invaluable insights on achieving excellence through defining a specific goal for your business, empowering employees, and making customers feel cared for. Underlying his philosophy, which is centered around having a concrete, attainable goal, is a sense of responsibility to people and society. He also discusses his book, Excellence Wins, which has been purchased en masse by CEOs around the world to help shape their organizations' culture. Get the full show notes and more resources at TheUniqueCPA.com

Do you struggle with creating content for your business because of the always-changing algorithm of social media? Do you feel a little stressed out trying to think about what content you should be posting every once in a while? In today's episode, I share the easiest way to come up with content, even the content creation hack that many online entrepreneurs, coaches, and just content creators in general, completely overlook! If you're tired of overthinking about your next content, make sure you listen to this episode!   Ready to become the “go-to” coach in your industry? Apply now to my brand new program the Next Big Name Bootcamp at this link: https://bit.ly/48JqnBK   Join my free upcoming Masterclass all about how to consistently get clients: https://bit.ly/3F4MYex   Want my help to grow your business? Book a free strategy session now: https://bit.ly/46AZj5P   Need to build your brand from scratch? Click here to apply to my new program: https://bit.ly/48JqnBK   Mentioned in this episode: Excellence Wins by Horst Schulze: https://amzn.to/48AWpA9 My Favorite Strategy to Manifest My Dream Life + LA Vlog: https://youtu.be/QbfVx-vd19A August Bradley: https://www.youtube.com/user/augustbradley Notion: https://www.notion.so/ Thou Shall Prosper by Rabbi Daniel Lapin: https://amzn.to/45o4Ons   Related Episodes: 177 I spent 7 days on a yacht with successful entrepreneurial couples. Here's what I learned…: iTunes: https://podcasts.apple.com/us/podcast/177-i-spent-7-days-on-a-yacht-with/id1264659520?i=1000624523636 Spotify: https://open.spotify.com/episode/6IvLO3rIHKVTHjS5gjz0Av?si=a90d1907803e41e0   174 My New Content Strategy Revealed: iTunes: https://podcasts.apple.com/us/podcast/174-my-new-content-strategy-revealed/id1264659520?i=1000622266463 Spotify: https://open.spotify.com/episode/5PiFumXJvKk9weTbjofsee?si=5c9df8c690a24128   Want to know the system I used to rapidly grow my business and quit my job? Find out more here: https://bit.ly/3F4MYex   Follow me on Instagram! https://www.instagram.com/courtneylsanders/ Follow me on Tiktok: https://www.tiktok.com/@courtneylsanders Subscribe on my Youtube channel: http://youtube.com/courtneylsanders  

It's time to welcome Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Group, Horst Schulze, to Linch with a Leader. In this episode, Mike and Horst dig into what it looks like to truly build and sustain excellence, no matter your industry. Welcome to the Linch with a Leader Podcast, where you're invited to join the spiritual principles behind big success, with host Mike Linch.Subscribe to the channel so you never miss an episode: @linchwithaleaderPrefer just listening? SUBSCRIBE to the podcast here:Spotify: https://open.spotify.com/show/0dJfeLbApple: https://podcasts.apple.com/us/podcastFind show notes and more information at: www.mikelinch.comFollow for EVERYDAY leadership content and interaction:Twitter: https://twitter.com/mikelinchInstagram: https://www.instagram.com/mikelinch/Facebook: https://www.facebook.com/mike.linch.75/JOIN US for a Sunday at NorthStar Church:www.northstarchurch.org / @nsckennesaw Follow Horst Schulze:Instagram: https://www.instagram.com/thehorstschulze/?hl=enTwitter: https://twitter.com/horstschulze?s=20Website: https://horstschulze.com/Read Horst's book:Excellence Wins: https://a.co/d/6KWKUqp

As a legend and leader in the hotel world, Horst Schulze created operating and service standards that have become world famous throughout the hospitality industry and beyond. Horst is a founding member of both the Ritz Carlton Hotel Company and The Capella Hotel Group, and is the author of "Excellence Wins:  A No Nonsense Guide to Becoming the Best in a World of Compromise."

In the last of the three-part episode, Joel and I uncover the last 10 of the Ritz Carlton Basics. They are a prime example of how uncompromising levels or excellence are the responsibility of every employee. What is holding up the progress of your agency's processes? The answer may just lie in the key basics […] The post Episode 197: Excellence Wins (Part 3) appeared first on Unstoppable Profit Podcast | Hosted by Mike Stromsoe.

In our last episode, we discussed the three points of service; using the guest's name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode. Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton's 20 […] The post Episode 196: Excellence Wins (Part 2) appeared first on Unstoppable Profit Podcast | Hosted by Mike Stromsoe.

Do you have rockstar team members? Well guest what? There are recruiters out there gunning for those team members. And they will get them if you are not investing enough time into your team. Joel joins me today as we discuss the ever-important role of take care of your team. Find out how an encounter […] The post Episode 195: Excellence Wins (Part 1) appeared first on Unstoppable Profit Podcast | Hosted by Mike Stromsoe.

“We are ladies and gentlemen serving ladies and gentlemen.”  Becoming the best in the world at something, being truly excellent at it takes discipline and an uncompromising way of doing things.   For Horst Schulze, the former president and co-founder of the Ritz Carlton Hotel Company, his message for over 5 decades to all businesses and business leaders is clear and uncomplicated.   The idea of treating others with kindness, greeting them with a smile, maintaining eye contact and saying ‘My Pleasure' is not all that complicated but it is the cornerstone of the greatest hotel company in the world.  Horst created a culture of servant leadership that made his 55 Ritz Carlton hotels the very best in the world at serving their guests. Find out in this incredible conversation what it takes to overcome mediocrity with excellence.    “If I'm doing excellent in what I'm doing, even if I wash dishes, I can still define myself as a fine gentleman. It's not up to anybody else. It's only me. It's not my job, name of job, the society, the country, the neighborhood. It is nothing but me who defines himself.” –Horst Schulze    Time Stamps   00:58 – Welcome to the 'Strong By Design' podcast  04:05 – Meet today's special guest, Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company  09:01 – Horst recounts his start in the hotel industry at the age of 14  12:30 – What is excellence and what does it mean to be a person of excellence?  20:50 – Discover how Horst navigated through the early part of his career, and what led him to the Ritz-Carlton  27:03 – The power of going to work to create excellence  30:47 – Discover the secret to a successful business  40:36 – Horst on building a winning culture in your team  46:39 – Horst on why excellent customer service always wins  53:10 – The power of being intentional  1:02:31 – Where you can go to connect with Horst Schulze + learn more about the ‘Excellence Wins' book    Resources:  HorstSchulze.com    Connect w/ Horst:  Instagram  Facebook    Connect w/ CriticalBench:   Youtube  Facebook  Instagram  CriticalBench.com  StrongByDesignPodcast.com 

Episode Summary: In this episode of the L3 Leadership podcast, Doug talks to Ritz-Carlton founder Horst Schulze about excellence, what it means to build a great organization, and why as a leader you give up the right to make excuses.About Horst: A legend and leader in the hotel world, Horst Schulze's teachings, and vision have reshaped the concepts of service and hospitality across industries.Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America.After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.”4 Key Takeaways:1. He discusses the importance of vision in starting a company. 2. Horst shares his views on the state of work and leadership today.3. He talks about what he believes excellence is. 4. He gives advice to people who are looking for their purpose in life. Quotes From the Episode:“You should invite people to join your dream, your vision.” “Create excellence in what you're doing.”“Be a leader of yourself.”“Keep always in mind your fellow human being.”Resources Mentioned:Excellence Wins by Horst SchulzeRitz-CarltonConnect with Horst:Website | Instagram | Twitter | Facebook 

Horst Schulze is a founding member of The Ritz-Carlton Hotel Company and has established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award – twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. He recently also completed his first book titled “Excellence Wins."What is one thing people might not know about you? It says in the book that by age 11 you wanted to be in the hotel business. Where did that hotel spark come from? The Maitre d' Changed my Life in Two Sentences - Create Excellence in what you're doing. Excellence is never an accident. It's a result of high intent.We are ladies and gentlemen serving ladies and gentlemen. Serving is our professionEnjoyed his vision for the future in businessPromise me you will never go to workHow Horst Failed the Maitre d', and how it changed his lifeThe origin story of the Ritz CarltonHow changing his mindset helped his career growth. Go to work for excellence. You define yourself.You only change your behaviors when there is a significant emotional event. Maitre d' is his role modelRitz Carlton Laminated Cards helped them become the finest in the world: Vision, Mission, Credo, and 20 gold standardsHe fired his best friend to keep his standard. Keeping him would have compromised our objectiveI am a very important person (and so are you). Don't hire people. Select them! We gave them belongingGive Employees a Sense of Belonging (Day 1) - 3 Million Workers SurveyedWho do you want to be in 6 months' time? We want to be the best!Employees spend most of their time interacting with guests in the cafe. Show your guests you care.Empowering Employees Builds TrustHorst Still Receives Weekly Letters from Employees Thanking Him (Impact Others). You define yourself by your job (good or bad)If you could leave a note to all customer service representatives, what would it say? Question Yourself: How could I do this better? Morally and Ethically, could I be better? How to reach a level of excellence (Question Yourself)***ABOUT NICK GLIMSDAHLSubscribe to my monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

High intent without the necessary steps means nothing. Joining us in episode 52 of Pit Stops to Podium is Horst Schulze. Horst is a founding member of The Ritz-Carlton Hotel Company. He established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award – twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. He recently also completed his first book titled “Excellence Wins." Learn what it means to take a decision and bring it to a high intent while finding the right people along the way. //ENGAGE WITH HORST AND ARCH + TOWER LinkedIn: https://www.linkedin.com/in/horstschulze/ Website: https://www.archandtower.com/ // STAY AWESOME & DO IT BIG!! Website: revpartners.io Listen on Spotify and Apple Podcasts

have doing their job and what motivates people to put in their amount of effort. Author Horst Schultz and his book “Excellence Wins” has influenced Fr Mike deeply along with an old military saying, “proper preparation prevents poor performance”. Fr Mike says when we meet someone who takes pride in their work, we notice and share in their joy. Treating all people with respect impacts on the level of excellence in customer service as well as empowering those around you to serve with confidence and care.)

Hear a special Q&A with Horst Schulze. One of Ritz-Carlton's greatest visionaries, and author of "Excellence Wins." STAY CONNECTED WITH PASTOR BENNY! Defy The Odds Book Defy The Odds Conference Resources — Facebook Instagram Twitter Leadership Emails Leadership Facebook Group More at BennyTate.info

Airdate March 28, 2022 - Lisa Merback of Victron Printing joins us to discuss the "Sunflowers for Ukraine" support project, plus baby cold remedies, bees, family traditions, and more! www.victronprinting.com www.victronprinting.com/sunflowersukraine Books: An Absolutely Remarkable Thing by Hank Green, Iron Widow by Xiran Jay Zhao, Excellence Wins by Horst Schulze, The Happiness Project by Gretchen Rubin Movie: "Turning Red" by Disney/Pixar Don't forget to follow and "Like" us on Facebook, Instagram, and Twitter as @onlineinspired #teleteachers #podcast #sunflowers #ukraine #bees #education #familytradition #books #liveinspired #turningred #foods #coldseason #parenthood #motherhood #teched #educationtechnology #fyp #weekly

Excellence wins: an interview with Horst Schultze is a conversation you truly can't afford to miss. We'll unpack how and why excellence wins. Listen as both a business owner and a skilled coach explains how it's not about tasks but tapping into your being and purpose. You'll uncover valuable principles that will enable you to help raise up a powerful culture and absolutely change the world.   Cash in: Learn how to define yourself as a person of excellence so you can receive the respect you deserve and serve people well. Understand how your essence, being, and personhood are more important than your doing, so you can rise above the noise of your tasks. Bolster the culture of your business or organization so you can refuel your working environment and create unshakable alignment.   About Horst Schulze A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.   Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.   During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award- twice- making it the first and only hotel company to ever win even one.   In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS Magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent Magazine and its sister publication, Luxury Travel Advisor.   After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.   Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence.

#50: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins",  a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience. In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!Enjoy the show!Ways to engage with Horst Schulze:Website: HorstSchulze.comAll social media platformsBook: Excellence Winshttps://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096Leadership content: NeedToLead.com

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.”Today we discuss customer service, the need for “care” in healthcare, leadership, vision, his book “Excellence Wins”, and Mr. Schulze's personal cancer story. Mr. Schulze will be a keynote speaker at NCODA's 2022 International Spring Forum. You can find his book here: https://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. He would go on to become one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.” And it is this the man and the book that has shaped so much of who I am today and the mission of Purpose Project XXI. Up until now he has been a mentor afar off but not anymore. Hope you enjoy our conversation and get as much value from it as I did. horstschulze.com Book: Excellence Wins purposeprojectxxi.org

In this episode, Mike Kai interviews the great Horst Shulze, author and co-founder of The Ritz Carlton Hotel Company. As a legend and leader in the hotel world. Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Today we discuss how to be excellent in business and an excellent person. For more on Mr. Shulze ,visit: HorstSchulze.com Mr. Schulze's book, Excellence Wins, is available wherever books can be purchased. Additional leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience. ———— Stay Connected with Mike Kai! Website: http://MikeKai.tv Mike Kai Instagram: https://bit.ly/IGMikeKai Mike Kai Twitter: https://bit.ly/TWMikeKai Mike Kai LinkedIn: https://bit.ly/LIMikeKai #mikekai #horstshulze #poundforpoundleaderpodcast #leadership #inspirechurch #inspirechurchlive #influencers #iinspirecollective

For our 100th episode, we have a very special guest, namely, Horst Schulze! In this episode with him, we talk about leadership and why working for excellence is the best advice you could ever follow for your professional and personal life. Moreover, Mr. Schulze shares more about the Ritz Carlton, Capella Group and how you can go to the next level of your communication game. Horst Schulze is a legend and leader in the hotel world, and his vision and teachings have reshaped the concepts of service and hospitality across industries. His professional life has started more than 65 years ago as a server's assistant in a German resort town, and throughout the years he has worked both for Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. Later on, after leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to become the founder of The Capella Hotel Group, which is a luxury hotel company that manages some of the most elite properties worldwide. With The Capella Hotel Group, Mr. Schulze defined the luxury hotel industry and has received countless awards and recognitions for it. Today, Mr. Schulze serves as an Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He is the author of the book Excellence Wins. Check out his website: https://horstschulze.com/ And his book called “Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise” can be found here https://www.amazon.co.uk/Excellence-Wins-Schulze-Merrill/dp/0310352096/ Check out Present to Succeed at: https://presenttosucceed.com Contact us at: contact@356labs.com Find us all over the web: -- Website: 356labs.com Facebook: facebook.com/356labs Instagram: instagram.com/356labs LinkedIn: linkedin.com/company/356labs Twitter: twitter.com/356labs YouTube: youtube.com/356labs Medium: medium.com/@356labs Meetup: meetup.com/356labs-Presentation-Meetups Spotify: open.spotify.com/user/euewr9i4mpwf3z4wubjc7owzb Behance: behance.net/356labs.com Dribbble: dribbble.com/356labs

Horst Schulze, founder and former CEO of the Capella Hotel Group,  Co-founder & Former COO of The Ritz-Carlton Hotel Co. and author of Excellence Wins, shares that the phrase, “we are ladies and gentlemen serving ladies and gentlemen,” helped set him on his path to success. This was an important phrase that served as the foundation for the company's culture. Listen to this interview replay as Horst talks about the importance of setting standards and creating excellence.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves on various boards and acts as a consultant across industries. In his book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, he captures a lifetime of wisdom on life and leadership. You can connect with Mr. Schulze on his website - HorstSchulze.com. His book, Excellence Wins, is available wherever books can be purchased. Additional leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience.

Today, we are sitting down with Mr. Horst Schulze, a founding partner of the Ritz Carlton Hotel Company and the Capella Hotel Group. It's not often that we have a chance to learn from another generation, but there's something so valuable about learning from someone with more and different life experiences. Mr. Schulze is an author (of "Excellence Wins"), speaker, and consultant across industries.We dive deep into the meaning of excellence and how that translates into our daily work. We also discuss organizational values and how to pass those down to the team as a whole. This interview brought on some great debate for our team! We talked about the allure and appreciation of excellence vs the cost of pursuing it. One question we are asking here at Plywood: How can we as a nonprofit create moments of excellence through our coworking space, our programming, our events, and more?Learn More:https://horstschulze.com/Excellence Wins ---Welcome to the Plywood Podcast: Real talk for social entrepreneurs and nonprofit leaders. Plywood is a nonprofit in Atlanta leading a community of startups doing good. Over the past 12 years, we have worked with over 800 startup founders and nonprofit leaders wrestling with the tensions of starting, growing, and sustaining.Think of The Plywood Podcast as a kitchen table conversation debating the pros and woes of running a business and sustaining a nonprofit. We dive into building business plans, sustaining relationships (personal and professional), diversity, equity, and inclusion in the workplace, forming values while being a part of true cultural change for good, and so much more.Learn more about Plywood at PlywoodPeople.com

Right now we're in a massive growth phase In the freelance economy, and your business may be expanding. Are you wondering if you should pivot to an agency model? In today's episode, we discuss how to turn your freelance business into a full-fledged agency. Shelby Fowler has recently gone through this journey and walks us through the steps she took. She'll also explain some of the mistakes she made that led to valuable lessons learned along the way!   Podcast Outline: [0:43] Introduction to Shelby Fowler and the topic of expanding a freelance business to an agency model - Shelby shares how she got her start in freelancing, helping businesses with ads and growing a team. [7:11] Warning signs that it was time to move from a freelancer to agency model - how falling down in certain areas brought Shelby to the next level in her business. Shelby explains how everything is a skill set we need to learn, and failure provides valuable lessons.  [11:47] Lessons learned when building a team - how mistakes brought insights that led to Shelby ultimately building a dream team. [16:19] The importance of mapping out the income-producing activities in your business when you're shifting to an agency model. [17:04] The first roles Shelby hired for her agency - how to hire someone as an independent contractor first so you can train them in an internship role that helps them perform at full capacity. [19:48] How to choose the first person you hire based on your current needs and the freelancer's skill set - Shelby shares advice about choosing the best person and roles to hire first. [23:51] Why it's best for business owners to do sales calls themselves instead of delegating them - Shelby describes what types of marketing can be delegated to others successfully. [28:02] What tools make Shelby's life simpler as she shifts to an agency model - recommendations for client communication, project management, and customer relationship management (CRM) apps.    Tips on How to Manage a Team Well [31:23] #1 How to have people intentionally step into roles that you struggle with but others thrive in [32:20] #2 How to create service standards for your business [35:10] The importance of making your agency distinct and accepting feedback from clients - emphasizing core values or service standards. [38:14] How to get to know Shelby   Resources and tools discussed in this episode: Learn more about Shelby Fowler: Fempire Media  Fempire Ads Academy  On Instagram: @lifewithshelby  Shelby's Facebook Group: The Fempire | Facebook Ads for High Ticket Coaches Free content on Shelby's blog   LinkedIn  The E-Myth Revisited by Michael Gerber  Slack  ClickUp  HubSpot  Facebook Ads Instagram Ads   Facebook Groups  Dubsado  Excellence Wins by Horst Schulze

In this episode of the 5 Leadership Questions podcast, Todd Adkins and Chandler Vannoy are joined by Horst Schulze. Horst is the former president and co-founder of The Ritz-Carlton Hotel Company and the author of Excellence Wins. They discuss the following questions: Do you have any stories of difficult experiences you led through?How do you maintain excellence in changing and shifting times?Where should someone learn about hospitality?What are two to three things you do daily to stay sharp in your leadership?How do you measure elements that are difficult to measure?Who or what was the greatest influence on your life?What advice would you give your 20-year-old self? BEST QUOTES "Whatever happens in the life of an organization, or for that matter in the life of an individual, the one thing you don't give up is your objectives.""You should question yourself, 'How do I make sure when I am through this setback the customers like me even more?'""Excellence is never an accident, it is always the result of high intent and hard work.""If I see a change in the customer's expectation of my product, I have to redo my processes to make sure I am serving that change. At the same time, I have to realign my employees so they have knowledge of the new expectation that the customer has of me.""My intent as an organization is to serve the community of people for their benefit." "Service starts with a great greeting. It starts the instant I meet them.""Service continues by helping the guest receive what they need. It's not about me, it's all about them.""You cannot create something for everybody.""Create excellence at all times.""Excellence in a human being is doing your very best in the functions that you fulfill, doing your very best in relationships, doing your very best in morality, and doing your very best spiritually.""God has created us for more than just fulfilling functions." RECOMMENDED RESOURCES Lifeway Leadership Podcast Network Excellence Wins by Horst Schulze The 7 Habits of Highly Effective People by Stephen Covey This Episode's Sponsor: Downline Ministries' mission is to encourage a restoration of biblical discipleship in and through the local church by equipping men and women to know God's Word and make disciples.  The primary way we partner with churches is through the Downline Institute, a 9 month biblical discipleship training program that walks students through the Bible (Genesis-Revelation), biblical manhood/womanhood, and key discipleship lessons. Listeners can receive $100 off tuition cost by using the code LIFEWAY when you apply at www.downlineministries.com.

In this episode of the Unseen Leadership podcast, Chandler Vannoy and Mike Kelsey are joined by Horst Schulze the former president and co-founder of the Ritz-Carlton Hotel Company and founder of the Capella Hotel Group. He is also the author of Excellence Wins. During their conversation, they discuss defining ourselves with excellence, making employees feel like a part of the organization, and being sincere in our leadership. QUOTES FROM EPISODE 63: "Excellence is never an accident. It's always the result of high intent and hard work.""Excellence is doing our very best in the functions that we fulfill in our work.""It's not the product, it's more the relationship: how you are treated, how you were respected.""You have to give people a place where they feel a part.""Leadership creates an environment in which the employees want to do it and feel a part of it.""That is a serious issue with managers: moving from problem to solution instead of moving from problem to analysis to test to solution, and using the people connected with the process to do that.""The urgent thing has to be done, you can't let the fire burn around you, but after you are finished, how do you make sure the fire never happens again?""I cannot love my neighbor as myself, but I can try.""If I can identify their talent and help them to be successful in a way they can apply the talent, that's how I want to select employees.""From today on, know that in a new role as a leader you have the honor of impacting the life of people positively." RESOURCES MENTIONED Excellence Wins by Horst Schulze 7 Habits of Highly Effective People by Stephen Covey HorstSchulze.com This Episode's Sponsor: No matter how many people you have on staff at your church, there’s only so much you can accomplish in a day, right? Your church exists to serve your community, so the mission of your church and its staff is to reach as many people as you can. So BELAY, the innovative staffing solution with over 10 years of experience serving churches with virtual assistants, bookkeepers and social media strategists, is offering a free download of their resource, ‘Church Leaders: Essential Strategies to Unleash Productivity.’  Let BELAY help your church live its mission in your community by helping you juggle less and accomplish more. Visit belaysolutions.com/lifeway for your free download.

Ep # 258 - Today, I'm bringing back an exciting and popular prior guest, Horst Schulze, the chairman and CEO of Capella Hotel Group, for an incredible "Part 2" follow-up conversation. As a reminder, Horst Schulze is the original founding president of the Ritz Carlton and he's one of the hotel industry's most influential people. During his time with the the Ritz Carlton, Horst reimagined hotel customer service and many of the policies he created went on to become industry norms across the world. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine and a few years later he received the Ishikawa Medal for his personal contributions to improving quality standards across the industry. Horst served as vice chairman of The Ritz-Carlton Hotel Company from 2001-2002, after serving as president and COO of The Ritz-Carlton Group since 1988. Under his leadership, the Group was awarded the Malcolm Baldrige National Quality Award twice which they received in the years 1992 and 1999. The Ritz-Carlton Hotel Company became the first and only hotel company to win one of these awards. Under his leadership, Ritz-Carlton was continuously voted “best hotel company in the world” by meeting and other trade publications. Upon joining Ritz-Carlton as a charter member and VP of Operations in 1983, Horst created the operating and service standards that have become world famous. He was appointed EVP in 1987 and president and COO in 1988. When he left Ritz-Carlton to form the Capella Hotel Group, Horst was responsible for the $2 billion Ritz-Carlton operations worldwide. Prior to his long tenure with Ritz-Carlton, Horst spent nine years with Hyatt Hotels Corporation. There, he served as a hotel general manager, a regional VP, and a corporate VP. Before Hyatt, he also had worked for Hilton Hotels. Horst serves on the boards of Reliance Trust Company, Cancer Treatment Centers of America, The Travel Institute, Georgia Family Council and The InfiLaw System. He has a wealth of knowledge on the hotel and service industries as well as unique insights into achieving business excellence. In fact, the title of his book is called "Excellence Wins." I'm excited to welcome Horst back onto The Driven Entrepreneur for round 2 of our conversation covering his career, his business philosophies and his thoughts on what drives entrepreneurs to success. The recurring theme of this episode is that "excellence is never an accident" and you will not want to miss this powerful dialogue.    Contact Horst Schulze and Get His Book: To contact Horst Schulze to ask him questions, book him to speak, or any other reason, text the word HORST to the phone number 797979. Horst does not use social media so this is the best method to get in contact with him directly. Get Horst Schulze's Book, "Excellence Wins" along with access to his MasterClass after purchase. Grab your copy at: http://www.excellencewins.com/ In the MasterClass, you will receive five in-depth videos along with workshop notes that teach the ins and outs of achieving excellence in business. From this course, you will learn the true value of customer service and you will be able to empower your employees to serve others with extreme confidence and care.   Whether you are new to The Driven Entrepreneur Podcast or are a fan, please don't forget to rate, review and subscribe to the show. Your support and your reviews help this show to attract prolific guests and to provide the best listening experience possible. Also, I love to hear from the fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media. Follow Matt Brauning on Social Media Facebook: https://www.facebook.com/mattbrauning Instagram: https://www.instagram.com/mattbrauning/ Twitter: https://twitter.com/mattbrauning Visit Matt Brauning's Websites: www.mattbrauningpodcast.com www.fireboxbook.com Get a copy of my brand new book, "The Firebox Principle," on Amazon: https://www.amazon.com/Firebox-Principle-Drives-Every-Entrepreneur-ebook/dp/B07FDKK9QW

Ever wish you read more? We did, so we started a book club. This series from the Conquer Risk Podcast will feature the full Potomac team, as we explore stories (we hope) will make us better at what we do. In our inaugural episode, we share our takeaways from “Excellence Wins” by Horst Schulze, including: Building a culture of serviceStanding up to preconceived notionsValue for Financial Advisors We hope you enjoy and follow us on this journey! If you have any ideas, comments or suggestions please fire them our way.Make sure you subscribe to never miss an update.Listen on AcastSubscribe in Apple PodcastsSubscribe in Google PlayLearn more about Potomac Fund Management: https://potomacfund.com/Read our blog: https://blog.potomacfund.com/Disclosure: http://bit.ly/2l3OvaL See acast.com/privacy for privacy and opt-out information.

CEOs around the world struggle in letting go of the day-to-day. They ask me how CEOs become visionary leaders. This interview kicks off a new series just for CEOs who know they have to move beyond where they are today. Today's guest is Horst Schultze, co-founder of The Ritz Carlton and founder of the Capella Hotel Group. These brand names are in the top tier of hospitality and rated excellent by their guests. Horst was the visionary leader behind their success. He is also the author of Excellence Wins. He and I talked about how CEOs become visionaries. We look at what gets in the way. Horst shares his insights on the real reason why you must become a visionary leader. Join us for how CEOs become visionary leaders. Get the show notes for Visionary Leadership - How CEOs Become Visionaries with Horst Schultze Click to Tweet: Listening to a fantastic episode on Growth Think Tank featuring #HorstSchulze with your host @GeneHammett http://bit.ly/gttHorstSchulze  #VisionaryLeadership #GeneHammettPodcast #Leadership #GHepisode703 #GTTepisodes #Podcasts Give Growth Think Tank a review on iTunes!

In these long format episodes, The Junto is basically a book club, but sounds cooler. In these bonus episodes we do a deep dive on a book that we read that month and go over some things that stuck out to us or really made us pause. For our first Junto we discuss the book; Excellence Wins by Horst Schulze.

In a world of self-service portals and customer service lines that proudly announce “that your call is important to us. There are just 48 callers in front of you, and your wait time 1 hour and 6 minutes” there has to be another way.  You know real service when you see it. But how can leaders deliver it and build it into their business?  Business owners and employees are all looking for an edge, something that makes their business or personal brand shine brighter than the next.  Why not through customer service?  Burkhards call this the concept of Nth Degree.  There is an internet meme that proposes that Chick-fil-a should be hired to administer COVID vaccines.  If you do not have Chick-fil-a in your town, they are known for more than just great chicken. They are known for the individualized service and always going the extra mile to provide exceptional experiences. They're also known for being closed every Sunday, exactly when you're craving a chicken sandwich, but I digress.  Chick-fil-a has Nth degree service in its DNA. Even the most simple things compound to make big service differences. For example, when you say “thank you” Chick-fil-a employees don't respond with “youre welcome” they say “my pleasure”.  According to Chick-fil-A lore (not yet an established genre), the chain's founder, Truett Cathy, got the idea while staying at a Ritz Carlton. When he said "thank you" to a hotel employee, he was pleasantly surprised when the employee replied, "my pleasure". In Cathy's mind, those two small words made the Ritz Carlton stand out as a luxury establishment, so he brought it into practice in his own restaurants. Which is no surprise really. The Ritz Carlton co-founder, Horst Schulze, led the hotel chain to become the gold standard in service excellence.  And his book, Excellence Wins, is a worthy read.  The Ritz Carlton has a reputation for never cutting service corners. They expect greatness out of their employees and give them the tools and trust to be excellent.  In this week's podcast, we're back with our podcast regular, Alan Burkhard, who shares his journey towards perfecting Nth degree service.  We discuss: Alan's view on the history of service.Why Nth degree service works best when you have a culture that supports it.  How you can make the cultural adjustments needed to provide Nth degree service.How to take a segment of your business and make it Nth Degree. Multiple small changes make a big difference - there's no better time to start than right now.How to apply Nth degree service the right away and how to create value for your customers.How to get real customer insights to gather their actual perceptions.  PS) at Placers we take our Nth degree service seriously. Our purpose for existing is to create Nth Degree service experiences.   Service without boundaries.  And our employees get the following coin and $500 dollar whenever we catch someone having a broad impact on our customer base and creating enhanced Nth degree experiences.  Service is why I started the company, and a part of our core values. Author William James wrote, There are very little differences in people, but the little differences make a big difference.  Little adjustments make a big difference.  That's what Nth degree is all about.  Normal people realizing all that they're capable of and focused on being their best. Until next time, Chris 

"What is average? Average is the bottom of good and the top of bad. Why would you not make a decision to be truly excellent in your particular business?" - Horst Schulze Why should every business have a clearly defined vision? How can empowering your employees benefit your clients and you? What are the four cornerstones of a great company? How should you orient new staff to promote your values and vision? The Advocate of Excellence Horst Schulze learned early on that in order to excel, you must be excellent. From his humble beginnings as a server's assistant, he worked his way up through both the Hilton and Hyatt Hotels before helping to found The Ritz-Carlton Hotel Company in 1983. Horst's obsession with excellence has earned him commendations such as Corporate Hotelier of the World and the Ishikawa Medal for personal contributions to the quality movement — and his subsequent venture, Capella Hotel Group, continues to push the bounds of luxury and quality. Excellence Permeates To be the best — and to hold that position — you must always be looking for ways to excel. Not only does this benefit you, but it inspires those you lead to do the same. Horst tells us all about the role self-betterment plays in your company and how striving to be the best can positively influence those around you, resulting in happy customers and a stronger company. Customer Loyalty Through Company Culture Customer loyalty doesn't necessarily depend on the quality of the product. It is fostered through continued excellence in the service you provide, which can only be delivered through your employees. We discuss how instituting a culture of excellence can improve your law firm and result in more loyal clients. We also talk about the dangers of poor service and how a loyal customer can quickly switch from being an evangelist for your company to a terrorist for your reputation. Key takeaways: Don't just hire qualifications — select values. Bring in staff members that believe in your vision, want to achieve your goals, and will be advocates for your mission. Prioritize customers over the business. It is not enough to think that customers will flock if you have a good company. You must serve their needs first in order to create a successful business. Every complaint is an opportunity for you to promote loyalty. Recognize them as a chance, not to shut out a bad customer, but to bring in a loyal one. Links and Resources The Game Changing Attorney Podcast Michael Mogill Facebook Michael Mogill Twitter Michael Mogill Instagram Michael Mogill LinkedIn Crisp Video Website Crisp Video Facebook Crisp Video Group Twitter Crisp Video Instagram Crisp Video LinkedIn Horst Schulze Website Need to Lead Website Capella Hotel Group *Excellence Wins* Book

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. His book, Excellence Wins, is one of the most impactful books that Zac and Cooper have ever read. His teaching on service, excellence, and leadership have inspired men and women all across the world. 

How can your school benefit from the experience of a world-leading Hotelier? Find out as Matt dives deep into Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze to uncover top leadership principles!1 - Get inside your customer's head, know what they want then exceed the meeting of those needs2 - Complaints are opportunities3 - Seek growth over perfectionHere are some additional resources supporting our mission.Episodes, Feeback, Show Notes & more - www.elevateschool.usFacebook Group LinkedIn GroupConnect with Matt on LinkedInConnect with Kevin on LinkedInComments or Questions? - kevin@theSMARTsub.com

Episode #06 – At Sandoval Agency, we believe that when you surround yourself with great people, great things are bound to happen. That’s why we take our work culture seriously. But how does an organization go about building a strong work culture? What are the benefits? The Sandoval Agency partners sit down to talk all things work culture, from how a positive environment allows your team to perform better, to why you should define, from the very beginning, what you want your work culture to look like. It takes time to create a culture of encouragement and grace, and sometimes it takes a little outside help. Sandoval Agency would like to thank Horst Schulze for his support through developing a strong mission and vision statement so that the Sandoval team could align and all be a part of the same vision, together. Learn more about Horst Schulze and his book, Excellence Wins, at his website: https://horstschulze.com Please enjoy this episode of the Bench Players Podcast!  Check out more from Sandoval Agency:  Facebook: https://www.facebook.com/thesandovalagency  Instagram: https://www.instagram.com/sandoval.agency/  Website: https://www.sandovalagency.com 

Do you want to be a person of excellence in everything you do? My guest today, Horst Schulze, founding member of Ritz Carlton, is regarded by many as the leading hotelier in the world, and his influence extends far beyond the hospitality business. His teachings and vision have reshaped the concepts of service and hospitality across industries. He will inspire you to live a life of excellence, service, and high purpose in whatever you do. Pick up Horst's book "Excellence Wins" here: https://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise-ebook/dp/B07DXGL7VQ/. Pick up Matt's book "Truth Plus Love: The Jesus Way to Influence" here: amazon.com/Truth-Plus-Love-Jesus-Influence/dp/0310355249/ For more from Matt Brown, and to receive our free gift “5 Spiritual Keys to Find Fulfillment in God” which will help you get started into the life of fulfillment God has for you, go to: Thinke.org

Excellence wins: an interview with Horst Schultze is a conversation you truly can't afford to miss. We'll unpack how and why excellence wins. Listen as both a business owner and a skilled coach explains how it’s not about tasks but tapping into your being and purpose. You'll uncover valuable principles that will enable you to help raise up a powerful culture and absolutely change the world.   Cash in: Learn how to define yourself as a person of excellence so you can receive the respect you deserve and serve people well. Understand how your essence, being, and personhood are more important than your doing, so you can rise above the noise of your tasks. Bolster the culture of your business or organization so you can refuel your working environment and create unshakable alignment.   About Horst Schulze A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.   Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.   During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award- twice- making it the first and only hotel company to ever win even one.   In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS Magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent Magazine and its sister publication luxury Travel Advisor.   After leaving The Ritz Carlton Hotel Company, Mr. Schulze went onto found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.   Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence.

Which words would you use to describe the culture of your team? Fast-paced, toxic, friendly, suspicious, focused? Does the word excellent make your list? Whether pursuit of excellence is a stated priority for you, there are few leaders who don't want to see their team improve. Not to simply become incrementally better, but to truly excel at accomplishing your mission. This episode with Horst Schulze is rich with practicality and contagious inspiration that will fuel you to build a culture of excellence within your team.In this episode, you'll learn...the definition of excellencewho is responsible for excellencewhy you shouldn't hire peoplethe difference between leadership and managementthe 3 kinds of customersAbout Horst Schulze:As founding President and COO of Ritz-Carlton and founder of Capella Hotels and Resorts, Horst established a new standard of excellence in his industry. He revolutionized the hotel industry, creating one of the most recognizable international brands, forever altering the very nature of customer service. Horst is also the author of his seminal book Excellence Wins.

Jonathan welcomes Horst Schulze to Candid Conversations - the man who defined the luxury hotel experience through his long tenure as President of The Ritz Carlton Hotels.  He then went on to define what ultraluxury meant as the Founder of the Capella Hotel Group.  His worldly success is remarkable, but what is most notable about Horst Schulze is his love for our Lord and how that overflows into his love for people and service to them.Horst is an exemplary leader and he is the expert on building an organization focused on excellence.  In fact, he wrote a book entitled, Excellence Wins, A No-Nonsense Guide to Becoming the Best in a World of Compromise.  This episode is filled with wisdom that will challenge you to rise above management to true leadership.To ask Jonathan a question or to connect with the Candid community, visit https://LTW.org/CandidFacebook: https://www.facebook.com/candidpodInstagram: https://www.instagram.com/candidpodTwitter: https://twitter.com/thecandidpod

Horst Schulze is a founding member of The Ritz Carlton and The Capella Hotel Group, and author of the bestselling book Excellence Wins. Join us for a deep dive into how important it is to stick to your vision and core values as a leader. In hard times your tactics and strategies might need to change, but your vision and values should be the compass constant that guides you.

I’m so pleased to share this conversation that I had with Horst Schulze, Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. and author of Excellence Wins. Horst and I discuss the steps leaders can take during this pandemic to help ensure that their businesses survive. We also explore the ways these actions can spread optimism and hope throughout their organization while retaining employees and showcasing humanity. This is a great conversation with some extremely timely advice you can use to help you navigate as a leader who moves with purpose.

"Excellence is a decision. It is always the result of high intentions, sincere effort and intelligent execution." - Horst Schulze   On this episode of The Positive University Podcast, bestselling author Jon Gordon talks with Horst Schulze.   Horst went from working at a hotel at age 14 to cofounding The Ritz Carlton Hotel Company and then founding Capella Hotel Group.    Horst is a legendary leader and global titan of business.  His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the world.   As you hear him talk, you’ll understand why. His commitment to excellence and service to both his customers and employees is phenomenal and a standard that we can all apply.    Horst talks about the difference between management and leadership, how to create excellence in all we do, how to align your team around your vision, and so much more.    As you listen, share your greatest takeaways with us. Post on social and tag @jongordon11 - We'd love to hear.    And as always, if you enjoy this episode, subscribe to the podcast in iTunes or whenever you listen. It's free and we release new episodes each week.    Connect with Horst Schulze at https://horstschulze.com/ Order Horst's book "Excellence Wins."   BECOME A GREAT LEADER   If you want to become a great leader who creates positive results, join us for our Power of Positive Leadership ONLINE Training! It’s coming up on May 13th and 14th. It’s a two-day session from 1-4:30pm each day to help you lead through change, build united and connected teams and multiply your impact! Go to popltraining.com to sign up. 

Anne Beiler was 40 years old when she came up with the Auntie Anne’s brand for her famous soft pretzels. The company, now owned by private equity firm Roark Capital Group, has over 1,800 stores worldwide and annual sales of $800 million.   Growing up in an Amish community, Anne Beiler did not think about pursuing a career. She wanted to get married and raise a family. In her 20s, Anne married Jonas who was a mechanic and they were both lived happily on a farm. But on September 8, 1975, Anne was 26 years old when her second daughter Angie was killed in a tractor accident. Anne eventually sought counsel from a well-respected pastor in their community, but this would soon turn into seven years of sexual and religious abuse from him. When Anne finally had the courage to “confess” to her husband, Anne and Jonas got help through counseling. Out of that experience, Jonas wanted to change his career to become a counselor to help others in the community. Anne soon realized that she may need to find a job to support Jonas. So, in her late 30s, Anne started working at a farmer’s market making pretzels.   Starting her own franchising business had a set of challenges Anne never imagined. But she took it one day at a time. Anne shares how she borrowed $6,000 to buy the first store, how they came up with the secret recipe for Auntie Anne’s pretzels, and how she relied on her faith to get through the challenges of franchising the business and expanding the business nationwide. Anne also shares nuggets of wisdom on how she overcame the insecurity of having an 8th grade education as the CEO of Auntie Anne’s. She also gives insight on how and when she came to terms with selling the business. And most importantly, she opens up on how Jonas’ commitment to love her during their toughest days has made her into the women she is today.   Anne Beiler is now 71 years old, living each day with hope and freedom from her past. She wants the world to not just be inspired by the story of her starting Auntie Anne’s, but to also be encouraged by how she was able to break free from the most confusing, dark and depressing time of her life. Her latest book “Secret Lies Within” shares the details behind her abusive past, and more importantly, it provides an outlet for anyone who can relate.   ______ Get a digital or paper copy of Anne Beiler’s books from the links below (to support Faith Collides): Secret Lies Within: https://amzn.to/39TlhUY Twist of Faith: https://amzn.to/38XOkoS Special thanks for this episode: Anne Beiler, Gentry Lusby, Jennifer Phelps and Patricia Robson   Love Anne’s story and want to know more? Feel free to connect with her. Anne Beiler’s website: https://auntieannebeiler.com/ (access free resources) Anne Beiler’s Instagram: https://www.instagram.com/auntieanneb   ——– Episode break on Horst Schulze’s “Excellence Wins" book: https://amzn.to/37UWG11 ——– Support Faith Collides podcast with a review —>  http://bit.ly/FaithC0llid3s Faith Collides podcast is hosted by Grace Huang from Lux Mundi.  More information: www.lxmundi.com --- Support this podcast: https://anchor.fm/faithcollides/support

In this episode, Trevor Bragdon interviews Horst Schulze the co-founder and former president of the Ritz-Carlton Hotel Group and founder and chairman of the Cappella Hotel Group. Horst discusses how to bring a culture of excellence into your nonprofit and how to increase your relationship with donors. Horst also discusses his book, Excellence Wins and how his principles of the highest level of customer services are now used across industries.

Chances are, if you're listening to this podcast or reading this blog, you own a business. If you haven't yet gotten to six figures or are on the brink of 7, you're wondering what to do to get there. Well, I have the answer.  Disruption. That's right.  It's the biggest differentiator between successful 7+8 figure business owners and those that are looking to get there. So, what exactly does that mean?  On today's episode, I'm going to tell you how successful 7+8 figure business owners disrupt their market and continually have massive success. We'll also go over all the other things that make them successful - giving you a good idea of where to go next in your business!  Things like: Being on top of current trends and knowing what's coming Not being afraid to take risks Investing in what matters Knowing what their competitors are up to and where to find the gap in the market And a lot more! So, grab a pen and paper and get ready to make those big leaps in your business! If you're on IG, I'd love for you to screenshot this episode, tag me in this episode and let me know your plans to disrupt your industry!  Not on IG?  I get that.  Come join the Firebrand Communication Strategies Facebook group!  Let's face it, the online world is full of straight-up crap. The "gurus" would love for you to believe that it takes no work at all to have your business running on autopilot, making you millions, overnight. The truth of the matter is, the most successful people in every industry understand the importance of hard work over time. This group is for those ready to have the conversations no one else is having so that the nonsense is drowned out by the truth!  Click here to join us today! Lastly, if you are loving this podcast, would you mind showing me some love on iTunes?  I know I'm always talking about iTunes reviews but seriously - they matter!  They help me bring you the very best episodes and guests to keep your business moving in the right direction! Mentioned on this podcast: Excellence Wins:  A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze Are we friends on social?  Come find me here: Instagram | Facebook | Facebook Group | Pinterest | LinkedIn

Horst Schulze is the creative force behind The Ritz-Carlton hotel chain we know today. As President and COO, Horst grew The Ritz-Carlton hotel chain to approx. 50 hotels by his retirement in 2000. But Horst wasn’t finished, he says for fun he started an ultra-luxury hotel chain called Capella Hotel Group. Capella is also known as the hotel where President Trump and North Korean Leader Kim Jong Un shook hands for the first time at their 2018 historic summit. While Horst is widely known as the legendary luxury hotelier and for his contributions of excellence to the hotel industry – there is so much more to who he is. In Part 2 of this special episode on Horst Schulze, we find out how he became a founding member of building The Ritz-Carlton brand we know today. We also hear what it was like when Marriott bought a stake in the company, and what Horst did after he retired.  More interestingly, we find out what happened when he was diagnosed with a rare form of cancer – primary leiomyosarcoma of the colon – and how that bought perspective to his faith, work and life in 1992. Since then, Horst has continued to pursue work with excellence, but he does so with gratitude and eternity in mind.   Special thanks for this episode: Horst Schulze, Kathy Wiggins, Alexis Schulze, Arnold Chang, Patricia Robson ——– Like what you’ve heard? Get Horst Schulze’s “Excellence Wins” on digital or print: https://amzn.to/37UWG11 ——– Support Faith Collides podcast with a review —>  http://bit.ly/FaithC0llid3s Faith Collides podcast is hosted by Grace Huang from Lux Mundi.  More information: www.lxmundi.com --- Support this podcast: https://anchor.fm/faithcollides/support

What’s happening in the world of Scaling Up? Our panel guest is Eugene Terk; he is the VP of Business Development & General Counsel for Align Technologies. He and Bill discuss everything from Horst Schulze’s biography, Excellence Wins, to the #1 investment of the decade, how to best leave a fulfilling legacy, and so much more!   Horst Schulze is the man behind designing an excellent experience at Ritz Carlton. In his book, Excellence Wins, he details how he scaled the brand while beating an incurable form of cancer along the way. Eugene admits he is a loyal Marriott fan, but it is true that staying at Ritz Carlton is a very exceptional experience. Everyone remembers your name there.   The best investment of the decade… is bitcoin? $1 invested in 2010 would be worth $90K today. Although amazing, Bill thinks it’s too volatile. $1 of gold is now worth $1.34 and crude oil performed the worst overall; $1 of oil is now worth $0.74. Eugene noticed that the U.S. stock market is currently performing the best in the world. Park it, chill out, and play the long game.   One of Scaling Up’s highest-rated speakers, Jeff Hoffman, talks about leaving a business legacy and how to truly take care of your people and connect with them. Your work family is often as important as your family at home. People want to surround themselves with good people and you want to see them grow and succeed. It might sound simple, but by keeping your employees happy, they end up staying at your company for longer!   Interview Links: Alignwithscalingup.com Aligntoday.com Eugene on LinkedIn The #1 investment of the decade Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, by Horst Schulze Leaving a Legacy A five-year turnaround CEO who scaled to $14 billion Profit shares vs. market share Time magazine’s best inventions of 2019 How to develop leaders inside the company   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Justin Giboney of the And Campaign talks about how our witness in the world, including politically, needs to be informed and defined by our identity to Christ.  Horst Schulze, founder of Ritz-Carlton Hotels and author of Excellence Wins, talks about honoring others as image-bearers of God.

Justin Giboney of the And Campaign talks about how our witness in the world, including politically, needs to be informed and defined by our identity to Christ.  Horst Schulze, founder of Ritz-Carlton Hotels and author of Excellence Wins, talks about honoring others as image-bearers of God.

Jordan Raynor sits down with Horst Schulze, Co-founder of The Ritz Carlton Hotel Company, to talk about the world's best hotels, how he thinks about loving every employee as himself, and why Christians ought to have the highest standards of excellence in our work.Links MentionedExcellence WinsHorst SchulzeCapella Hotel GroupRitz-Carlton HotelThe Huka LodgeMaster of OneKen BlanchardThreshold 360Tim KellerDan CathyStephen CoveyJordan Raynor

Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.    THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!  TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.   WHAT  I  LOVE  MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.     Running time: 34:05     Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn   Horst’s Book:  Excellence Wins! 

In EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins, 3/5/19), Horst Schulze explains how the act of caring is the key to exceptional customer service – and success – in any industry today. A dedicated advocate for customer service excellence, Schulze has elevated the customer experience across a six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. Schulze spearheaded Ritz-Carlton’s unprecedented multi-billion dollar growth, setting the elite global brand’s winning vision and people-focused standards from its inception. The universal truth that guided his successful career is the practical belief in caring for people above profits. It was Schulze who established 24 Service Standards for all employees, empowering anyone on his staff to spend up to $2000 to solve any guest problem or issue. He now urges leaders of every age, career stage, and industry not to settle for secondary goals like meeting a budget or even safeguarding jobs, so as not to miss the most important work. This disruptive principle, he argues, can take service and leadership to the highest level. The power of caring for others is the key driver of success.In an interview, Schulze can discuss how his model of leadership merged with service at the highest level. His disruptive leadership model and passionate, personalized, “no excuses” approach has included short 10-minute “stand-up” meetings to start each shift, and the rollout of 24 principles printed for each employee to espouse – both on-duty and off-the-job. Stressing the importance of language, Schulze has urged employees to respond to customers’ routine thanks not simply with “you’re welcome” or “no problem” but with “my pleasure.” Customer service is in the details, and the smallest touches never go unnoticed. These principles helped reshape today’s concept of service, and now transcending hospitality, they’re applied in every industry seeking competitive advantage. Detailing his life-long admiration of caring and respectful service, Excellence Wins reveals the power of caring for others to determine our success. How we care for people is paramount: “Service always implies caring,” Schulze remarks. “If we settle for lesser goals—meeting the budget, for example, or safeguarding our jobs in a tough economy—we will miss the most important work.” It is excellence in service that secures our future, Schulze contends. Horst Schulze is Founder and Chairman Emeritus of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. His visionary and disruptive principles have reshaped excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. Schulze left Ritz Carlson in 2002 and founded The Capella Hotel Group, an ultra-luxury hotel brand with hotels in Europe and Asia. Schulze crafted the company’s iconic mission statement -- “Ladies and Gentlemen serving Ladies and Gentlemen” -- which reflects the value of respect for one’s team, instilling a respect for others (our customers, clients and guests). A dynamic keynote speaker, Schulze is a frequent consultant for global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.For more information:https://horstschulzeconsulting.com/http://www.ritzcarlton.com/

Ep # 140 - My guest today is Horst Schulze, the chairman and CEO of Capella Hotel Group which is a legend and leader in the service world. Horst was the founding president of the Ritz Carlton and his impact on the hotel industry has been massive. Through his vision, Horst helped to reshape concepts of customer service that have now been adopted widespread throughout the hospitality and service industries. Back in 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. A few years later, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. These contributions led Johnson & Wales University to bestow him with an honorary Doctor of Business Administration Degree in Hospitality Management. Horst served as vice chairman of The Ritz-Carlton Hotel Company from 2001-2002, after serving as president and COO of The Ritz-Carlton Group since 1988. Under his leadership, the Group was awarded the Malcolm Baldrige National Quality Award twice which they received in the years 1992 and 1999. The Ritz-Carlton Hotel Company became the first and only hotel company to win one of these awards. Under his leadership, Ritz-Carlton was continuously voted “best hotel company in the world” by meeting and other trade publications. Upon joining Ritz-Carlton as a charter member and VP of Operations in 1983, Horst created the operating and service standards that have become world famous. He was appointed EVP in 1987 and president and COO in 1988. When he left Ritz-Carlton to form the Capella Hotel Group, Horst was responsible for the $2 billion Ritz-Carlton operations worldwide. Prior to his long tenure with Ritz-Carlton, Horst spent nine years with Hyatt Hotels Corporation. There, he served as a hotel general manager, a regional VP, and a corporate VP. Before Hyatt, he also had worked for Hilton Hotels. Horst serves on the boards of Reliance Trust Company, Cancer Treatment Centers of America, The Travel Institute, Georgia Family Council and The InfiLaw System. He has a wealth of knowledge on the hotel and service industries as well as unique insights into achieving business excellence. In fact, the title of his book is called "Excellence Wins." It is truly an honor to have him on the show and I think you will absolutely love this interview. Enjoy! Learn How to Contact Horst Schulze and Get His Book Online: To contact Horst Schulze to ask him questions, book him to speak, or any other reason, text the word HORST to the phone number 797979. Horst does not use social media so this is the best method to get in contact with him directly. Get Horst Schulze's Book, "Excellence Wins" along with access to his MasterClass after purchase. Grab your copy at: http://www.excellencewins.com/ In the MasterClass, you will receive five in-depth videos along with workshop notes that teach the ins and outs of achieving excellence in business. From this course, you will learn the true value of customer service and you will be able to empower your employees to serve others with extreme confidence and care.   Whether you are new to The Driven Entrepreneur Podcast or are a fan, please don't forget to rate, review and subscribe to the show. Your support and your reviews help this show to attract prolific guests and to provide the best listening experience possible. Also, I love to hear from the fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media. Follow Matt Brauning on Social Media Facebook: https://www.facebook.com/mattbrauning Instagram: https://www.instagram.com/mattbrauning/ Twitter: https://twitter.com/mattbrauning Visit Matt Brauning's Websites: www.mattbrauningpodcast.com www.fireboxbook.com Get a copy of my brand new book, "The Firebox Principle," on Amazon: https://www.amazon.com/Firebox-Principle-Drives-Every-Entrepreneur-ebook/dp/B07FDKK9QW

PODCAST (You may hear phantom noise on this episode. There was a very high powered radio station in the building where we were recording. Not the best day for an audio engineer! But, we thought this content was too good not to share!) To listen on iTunes  To listen on Stitcher  To listen on Spotify  SHOW NOTES Maritime Hotel, New York City https://www.themaritimehotel.com/ Malcolm Baldrige Award https://www.nist.gov/baldrige Capella Hotel Group (Horst’s company)  Excellence Wins by Horst Schulze  Winningen Germany (Horst’s hometown)  Stammtisch  About a Stammtisch: “Everyone’s opinion counts. No one gets ridiculed.” Horst Schulze “Profession was not just the way to make a living. It was an honor.”  “I’m not coming to work to work, I’m coming to work to create excellence and to be with my friends.”  “He was defining himself as a person of excellence no matter what he was doing.”

PODCAST (You may hear phantom noise on this episode. There was a very high powered radio station in the building where we were recording. Not the best day for an audio engineer! But, we thought this content was too good not to share!) To listen on iTunes  To listen on Stitcher  To listen on Spotify  SHOW NOTES My mom’s bad cup of coffee  https://www.homedepot.com Excellence Wins by Horst Schulze  Ritz Carlton Hotels  Capella Hotel Group  Marriage advice: “I made a decision, this time I’m going to be in love and I’m going to enjoy it.” “I put myself in the position of being in love.” “I analyze my decisions – is it good for everyone?”

On today’s episode we’re talking to the grandfather of luxury and the man who set the gold standard for treating people like royalty, the founder of the famed Ritz Carlton Hotels, Horst Shulze. We’ll discuss why a business book on hospitality might just be the greatest etiquette book ever written, and how it’s impossibly difficult to get thrown out of a Ritz Carlton.   Plus the real story on hotel key cards, making the daily decision to love your spouse, and in depth look why a hotel tycoon is the unsung hero of everyone’s favorite chicken sandwich.  For those who enjoyed this interview and would like to learn more, we highly recommend Horst Shulze's new book; Excellence Wins.  SPONSOR SPOTLIGHT: PLANT PACKAGE Plant Package subscriptions make gardening easy by delivering plants, pots, and soil right to your doorstep.  In each themed box, they send you everything you need to create a beautiful potted arrangement – four fully-grown plants ranging from flowers and foliage to herbs and fruits, a pot, the right amount of soil, nutrients, and if you want – a cool accessory. You just assemble with confidence! With Plant Package, the prep work of gardening is done for you!  Plant Package is perfect for parents looking for a quick, easy, relatively mess-free activity to do with the kids, people interested in gardening who get overwhelmed by all the plant options at garden centers, or anyone short on time (hint: Plant Package only takes about 20 minutes to assemble!) Right now, Plant Package is offering listeners of Welcome Home a FREE first box. Just visit PlantPackage.com/welcomehome to choose a delivery option -- then use promo code WELCOMEHOME at checkout to receive your first box FREE! SPONSOR SPOTLIGHT: CARBONA Carbona is a household brand that’s been helping people live a life unstained for more than a century (how’s that for experience!?). They are whole-heartedly obsessed with all things clean, so they developed a wide range of solutions, from laundry to carpet care, that deliver impressively tidy results. In addition to being passionate about cleanliness, they are also science-savvy! Each of their products is scientifically-formulated to effectively take on the task at hand. Try any of these great products from Carbona! Color Grabber: (Laundry) Keeps clothes looking new longer! This allows you to wash mixed-colored laundry loads with confidence and prevents color runs and bleeds. Stain Devils: (Laundry) #1 specialty stain remover! So much better than a multipurpose remover. No two stains are alike, so you need to treat the stain with a specific formula.  2 in 1 Carpet Cleaner : Oxy-powered formula with Active Foam TechnologyTM for effective stain and odor removal (takes out everything from mud to wine!) Built-in 2 in 1 brush top tackles stain at the surface AND deep in the carpet fiber.  2 in 1 Pet Stain & Odor Remover : Oxy-powered formula with Active Foam TechnologyTM is engineered to permanently remove pet stain AND odor. It also discourages re-soiling Steam Carpet Cleaner : For a full- room deep clean! Remove set-in-soil from carpets and is perfect for high traffic areas. This is safe for all steam cleaning machines Washing Machine Cleaner Eliminates washing machine odors and maintains machine parts. Complete with activated charcoal to attract odor-causing residue (first of its kind to utilize activated charcoal!) Use code WELCOMEHOME at Carbona.com to save 20%. Happy cleaning! Learn more about your ad choices. Visit megaphone.fm/adchoices

Horst revolutionized the hotel industry, creating one of the most recognizable international brands – the Ritz Carlton Hotel Company – forever altering the very nature of customer service. Currently chairman emeritus of Capella Hotel Group, Horst has also released a new book, Excellence Wins. On this episode of Framework Leadership podcast, he talks about the relentless pursuit of excellence through service to others.    To connect with Kent Ingle: www.kentingle.com Twitter: @kentingle Facebook: https://www.facebook.com/kent.ingle/

Horst revolutionized the hotel industry, creating one of the most recognizable international brands – the Ritz Carlton Hotel Company – forever altering the very nature of customer service. Currently chairman emeritus of Capella Hotel Group, Horst has also released a new book, Excellence Wins. On this episode of Framework Leadership podcast, he talks about the relentless pursuit of excellence through service to others.    To connect with Kent Ingle: www.kentingle.com Twitter: @kentingle Facebook: https://www.facebook.com/kent.ingle/

Schulze spearheaded Ritz-Carlton’s unprecedented multi-billion dollar growth, setting the elite global brand’s winning vision and people-focused standards from its inception. The universal truth that guided his successful career is the practical belief in caring for people above profits. It was Schulze who established 24 Service Standards for all employees, empowering anyone on his staff to spend up to $2000 to solve any guest problem or issue. He now urges leaders of every age, career stage, and industry not to settle for secondary goals like meeting a budget or even safeguarding jobs, so as not to miss the most important work. This disruptive principle, he argues, can take service and leadership to the highest level. The power of caring for others is the key driver of success.In an interview, Schulze can discuss how his model of leadership merged with service at the highest level. His disruptive leadership model and passionate, personalized, “no excuses” approach has included short 10-minute “stand-up” meetings to start each shift, and the rollout of 24 principles printed for each employee to espouse – both on-duty and off-the-job. Stressing the importance of language, Schulze has urged employees to respond to customers’ routine thanks not simply with “you’re welcome” or “no problem” but with “my pleasure.” Customer service is in the details, and the smallest touches never go unnoticed. These principles helped reshape today’s concept of service, and now transcending hospitality, they’re applied in every industry seeking competitive advantage. Detailing his life-long admiration of caring and respectful service, Excellence Wins reveals the power of caring for others to determine our success. How we care for people is paramount: “Service always implies caring,” Schulze remarks. “If we settle for lesser goals—meeting the budget, for example, or safeguarding our jobs in a tough economy—we will miss the most important work.” It is excellence in service that secures our future, Schulze contends. Horst Schulze is Founder and Chairman Emeritus of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. His visionary and disruptive principles have reshaped excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. Schulze left Ritz Carlson in 2002 and founded The Capella Hotel Group, an ultra-luxury hotel brand with hotels in Europe and Asia. Schulze crafted the company’s iconic mission statement -- “Ladies and Gentlemen serving Ladies and Gentlemen” -- which reflects the value of respect for one’s team, instilling a respect for others (our customers, clients and guests). A dynamic keynote speaker, Schulze is a frequent consultant for global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.For more information:https://horstschulzeconsulting.com/http://www.ritzcarlton.com/

Ritz-Carlton co-founder Horst Schulze and Jeff Schatten discuss the founding and growth of the Ritz-Carlton.  The conversation covers Horst’s creation of a people-centered corporate culture based on integrity and trust that he applied to employees and customers. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for $2 billion in annual operations worldwide.  Today, Mr. Schulze serves on various boards and acts as a consultant across industries.  He recently published a new book “Excellence Wins.” 

"Don't look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it's customer-focused, not self-focused," says Horst Schulze, who is the Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Horst definitely knows a thing or two about creating excellent customer service and has some great insights to share with us—many more of which can be found in his latest book, Excellence Wins. Horst shares the wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served.

Sit in on a conversation with customer service expert and hotel executive Horst Schulze to learn first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.

Horst Schulze Author Excellence Wins

In this week’s episode, Joel and Dan sit down with the Founder of Ritz Carlton hotels, Horst Schulze, and dissect the winning formula of excellence that built arguably the #1 luxury hotel brand in the world, including:   -How you can be a professional in any and everything you do, no matter how big or small   -Why every single team member of the workforce ultimately serves the customer, even if they never interact with them directly   -The “internal customer” concept, and determining who yours is   -Owner’s vs Renters mentalities in the workplace   -Two extremely important and emerging customer needs – individualization and customization – and why those who don’t adopt these principles will be out of business before long   -How to pinpoint the exact root of a problem easily and effectively   And so much more.   Regardless of who you are or what you do, Horst’s mindset will inspire you to operate with excellence in every area of your life.  If you want to excel in everything you do, this is a conversation that you are surely not going to want to miss.   Even more, be sure to subscribe to the Born to Impact podcast to ensure you get notified as new episodes release each week!   After listening, be sure to pick up a copy of Horst’s new book, Excellence Wins, at Amazon.com or wherever books are sold.          

Shep Hyken interviews Horst Schulze, the cofounder and COO of Ritz-Carlton Hotel Company. They discuss Schulze’s new book, Excellence Wins, and how he succeeded in creating one of the best hotel companies in the world by developing and sustaining a culture of excellence.  In Shep’s Opening Monologue... He discusses the importance of creating a customer-focused company culture and how to go about it. The Interview with Horst Schulze:Schulze shares the story behind the famous The Ritz-Carlton Credo, which is “We are ladies and gentleman serving ladies and gentlemen.”There are three things customers want regardless of industry that form the foundation of every customer interaction. Schulze calls these the Three Universals, and they are a flawless product, timeliness, and kindness.The most important of the Three Universals is kindness. Customers may forgive you for minor flaws in the product if you are nice to them. However, they will not forgive you if you are unkind, even if the product is flawless.The next step is to individualize and personalize the Three Universals to each and every customer. Bringing this human connection into the customer experience is what creates above average and excellent customer service and ensures customer loyalty.If you take pride in what you do and always strive for excellence, you will not only create excellence, but earn the respect of your colleagues and your customers.It’s crucial to get every employee into alignment on the standards and mission of your company. This begins with the initial onboarding process and continues every single work day; training must always continue to ensure alignment and company prosperity.You should not simply “hire” employees; you should instead select individuals who you are a good fit for your culture and the specific role within the larger organization. Selecting the best possible people for each position will ensure success for your company.Everything you do in life is a decision. Actively decide to be excellent and pursue it relentlessly.Quote:  “Everything you do in life is a decision. Decide to be excellent.” - Horst Schulze About: Horst Schulze is the founder, chairman, and CEO of the Capella Hotel Group and co-founder and former COO of the Ritz-Carlton Hotel Company. He is also a highly sought after keynote speaker and renowned business leader. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kelly talks to hotel impresario Horst Shulze whose new book, Excellence Wins, speaks to the kind of collaborative and purpose-driven leadership that leads to success.

The former Ritz Carlton President Horst Shulze joins the show to discuss "Ladies and Gentlemen serving ladies and gentlemen," hospitality, image of God, excellence, fancy vs. luxury, and his new book Excellence Wins. To learn more about this month’s sponsor Harbor The Pepperdine Bible Lectures click here.

Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. In 2002, Schulze founded a second company, The Capella Hotel Group, raising the bar set at the Ritz-Carlton even higher to pioneer the first “ultraluxury” guest experience. Schulze is a highly sought after keynote speaker for numerous global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia. In This Episode, Horst reveals … The history of Ritz Carlton, from the first hotel built in the late nineteenth century, to the formation of The Ritz-Carlton Hotel Company, LLC in 1983. The powerful vision behind the iconic phrase “Ladies and Gentlemen serving ladies and gentlemen”, a phrase Horst penned in an essay he wrote as a teenager. The grander view customer service, whose role it is, and why it determines success. His new book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive read more

Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive read more The post 200 | Excellence Wins with Horst Schulze first appeared on Long Live Lodging.

You likely have a drive for excellence. You certainly want your team to do their work with excellence too. I wanted to create an episode about leading excellence. There is one brand in the world that I think of when it comes to EXCELLENCE. It is a hotel chain that is widely known for it. It is Ritz-Carlton Hotels. I have with me Horst Schultze who is a co-founder of Ritz-Carlton. He is also the author of Excellence Wins. We talk about how to inspire your people and the importance of leading excellence. Get the show notes for 391 | Leading Excellence Co-founder of Ritz Carlton with Horst Schulze Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host @GeneHammett  #LeadingExcellence #Leadership #GHepisode391 #Podcasts Give Leaders in the Trenches a review on iTunes!