Podcast appearances and mentions of Jason Scott

Share on
Share on Facebook
Share on Twitter
Share on Reddit
Share on LinkedIn
Copy link to clipboard
  • 173PODCASTS
  • 854EPISODES
  • 31mAVG DURATION
  • 5WEEKLY NEW EPISODES
  • Aug 9, 2022LATEST
Jason Scott

POPULARITY

20122013201420152016201720182019202020212022


Best podcasts about Jason Scott

Latest podcast episodes about Jason Scott

Ferrall Coast to Coast
8/8 Hour 1: Weekend MLB Recap, MLB Picks, MLB Futures, & More

Ferrall Coast to Coast

Play Episode Listen Later Aug 9, 2022 44:25


Legendary sports shock jock Scott Ferrall takes the gaming world by storm with his “in your face” style, previewing the evening slate of games going over lines, totals and props, keeping you out of harms way and on the right side of the line. Ferrall and the crew are back for an all new episode of Coast to Coast! On this episode, Ferrall and Carver recap all the weekend MLB action, share some picks for tonight's MLB slate, and much more! Plus, Jason Scott of BetMGM joins Scott to discuss MLB's World Series Winners market.

Cave Crew Radio
CCR D2 Endless Summer Maybe he had the Diarrhea

Cave Crew Radio

Play Episode Listen Later Aug 6, 2022


Endless summer returns with the Big B and DK. It seems Big B is the epicenter of all things charcoal and DK has a question about his dog. We make a major announcement of a new show we have coming. Its Pucks and Pints. Stay tuned for details. Our new co host Bacon stopped by, and stuck around for the entire show. We review last weeks Believe it or What! Choo Choo Stu was the winner, but did Jason Scott throw the match? We return to the highest court of Urine Stench this week. There are 2 cases before the honorable B. A woman is suing a man because he stood her up, and a man is still having flatulence from a ham roll, five years later. Mike Jolitz is in to read the news and we have these stories. A woman is charged twice at an all you can eat. A vicar is caught having sex with a vacuum cleaner. Cave Crew Radio airs live every Friday on http://www.cavecrewradio.com Also on our YouTube Channel https://www.youtube.com/c/CaveCrewRadio and on Facebook. You can download the podcast anywhere here https://gopod.me/cavecrewradio Click here for all our social media links and to buy exclusive merchandise https://linktr.ee/cavecrewradio

Richer Soul, Life Beyond Money
Ep 295 It's Never Just Business its About People with Jason Scott

Richer Soul, Life Beyond Money

Play Episode Listen Later Aug 2, 2022 63:44


It's Never Just Business its About People   Take away: Work hard, never give up, and learn from every step if you want to succeed.   Action step:  If you are responsible for a team remember the time a manager asked you to do something and you did it and it wasn't what they wanted. How did you feel? Money Learnings: Didn't learn about money from school or from parents. He learned about money from his experiences.   Bio: J. Scott the Founder of 120VC who is an expert in Transformational Leadership that Gets Sh*t Done. He helps people to define and deliver the necessary and expected results by helping leaders enable their team members to reach their potential as architects of their own roadmap to a shared goal.   Highlights from this episode: Link to episode page   Healthy relationship with money Build a healthy business If you are going to spend some time getting an education you should learn how to actually do something The world has changed but our systems and processes haven't changed Why do most projects fail? Website: http://www.120vc.com LinkedIn 120VC: https://www.linkedin.com/company/120vc/ LinkedIn Jason: https://www.linkedin.com/in/jasonscott120vc/ YouTube: https://www.youtube.com/channel/UCTqPCasdYzfsJ7nV61KWSqQ Twitter: https://twitter.com/120VC_PM   Richer Soul Life Beyond Money. You got rich, now what? Let's talk about your journey to more a purposeful, intentional, amazing life. Where are you going to go and how are you going to get there? Let's figure that out together. At the core is the financial well being to be able to do what you want, when you want, how you want. It's about personal freedom!   Thanks for listening!   Show Sponsor: http://profitcomesfirst.com/   Schedule your free no obligation call: https://bookme.name/rockyl/lite/intro-appointment-15-minutes   If you like the show please leave a review on iTunes: http://bit.do/richersoul https://www.facebook.com/richersoul   http://richersoul.com/   rocky@richersoul.com   Some music provided by Junan from Junan Podcast   Any financial advice is for educational purposes only and you should consult with an expert for your specific needs.

The Mark Struczewski Podcast
It's Never Just Business, It's About People - Jason Scott

The Mark Struczewski Podcast

Play Episode Listen Later Aug 2, 2022 27:01


Jason Scott is an expert in Transformational Leadership that Gets Stuff Done. He has overseen the global transformational efforts within DirecTV, Trader Joe's, and more. His team's unique, human-centric approach helps leaders enable their team members to reach their potential as architects of their own roadmap to a shared goal. His website Overwhelmed? Snag the free guide, 10 Quick Ways to Conquer Overwhelm! It's my gift to you. http://OverwhelmSucks.com WHO IS MARK STRUCZEWSKI? Mark “Ski” Struczewski (also known as Mister Productivity) is a productivity expert that is obsessed with helping 100 million solopreneurs bust through overwhelm by 2032.

Killing the Business Wrestling Podcast!

The three amigos are back together. Jason Scott and Madd Mexx joins me as I have Lil Nasty Boy on the show. Experience the stories between him and Madd Maxx.

Ferrall Coast to Coast
7/25 Hour 1: MLB Recap, MLB Picks, AL/NL MVP Odds, & More

Ferrall Coast to Coast

Play Episode Listen Later Jul 25, 2022 44:14


Legendary sports shock jock Scott Ferrall takes the gaming world by storm with his “in your face” style, previewing the evening slate of games going over lines, totals and props, keeping you out of harms way and on the right side of the line. On this episode, Carver and Cam share some picks for tonight's MLB slate, discuss the latest MLB news, and much more! Plus, Jason Scott of BetMGM joins to discuss MLB's AL MVP market and more!

Ferrall Coast to Coast
7/18 Hour 1: Cam Smith Wins The Open, HR Derby Bets, & More

Ferrall Coast to Coast

Play Episode Listen Later Jul 18, 2022 44:25


Legendary sports shock jock Scott Ferrall takes the gaming world by storm with his “in your face” style, previewing the evening slate of games going over lines, totals and props, keeping you out of harms way and on the right side of the line. Ferrall and the crew are back for an all new episode of Coast to Coast! On this episode, Ferrall and Carver share some picks for tonight's HR Derby, recap all the Open Championship action, and much more! Plus, Jason Scott of BetMGM joins to discuss who people are betting on for MLB's HR Derby.

QUINNSPIRACY
QUINNSPIRACY: EPISODE 222 - OUT OF SITE OUT OF MIND w/ Jason Scott

QUINNSPIRACY

Play Episode Listen Later Jul 15, 2022 38:30


Please listen to this SPARKLY episode of QUINNSPIRACY.

Sales POP! Podcasts
The Transformative Power of Getting Stuff Done with Jason Scott

Sales POP! Podcasts

Play Episode Listen Later Jul 13, 2022 23:08


Getting things done has the power to transform your life. In this Expert Insight Interview, we welcome Jason Scott, CEO of 12VC, leading global transformation efforts for companies like DIRECTV, Trader Joe's, and Blizzard Entertainment.

Ferrall Coast to Coast
7/11 Hour 1: MLB Recap, MLB Picks, Jason Scott, & More

Ferrall Coast to Coast

Play Episode Listen Later Jul 11, 2022 44:19


Legendary sports shock jock Scott Ferrall takes the gaming world by storm with his “in your face” style, previewing the evening slate of games going over lines, totals and props, keeping you out of harms way and on the right side of the line. Ferrall and the crew are back for an all new episode of Coast to Coast! On this episode, Ferrall and Carver share some picks for tonight's MLB slate, discuss the latest MLB news, and much more! Plus, Jason Scott of BetMGM joins to discuss if the Oakland Athletics can do well if they move to Las Vegas.

21st Century Entrepreneurship
Jason Scott: Great Leaders Don't Wing It; They Prepare And Practice.

21st Century Entrepreneurship

Play Episode Listen Later Jul 10, 2022 44:59


Jason Scott used to think he knew everything and that he was the only one who could do things right. However, he has since realized that this is not the case. He has learned to be curious about possibilities, to seek feedback, and to serve others first. As a result, he rarely encounters obstacles anymore. Jason's experience highlights the importance of learning from others and being open to new ideas. As a leader, it's essential to be able to listen to feedback and take it on board. Additionally, serving others instead of simply looking out for your own interests is a key part of being successful. By doing this, you not only help those around you, but you also set yourself up for success in the future. Jason Scott is a founder of 120VC, a consultancy that helps businesses transform the way they lead by enabling teams to reach their potential. They specialize in project and product leadership, operational efficiency, and organizational change leadership that is people-focused and outcome obsessed. In five years, Jason hopes to be continuing to inspire people to reach for their potential in some capacity. He is motivated by the idea that everyone wants to be successful and improve their quality of life, and so enabling others to do that is important to him. Jason's story is an inspiration to us all. Through his journey, he has shown that it's never too late to learn and grow. Additionally, he reminds us of the importance of helping others achieve their goals. We can all take something away from Jason's story and use it to better ourselves and the world around us.

The Jason & Scot Show - E-Commerce And Retail News
EP293 - E-commerce leadership changes and news

The Jason & Scot Show - E-Commerce And Retail News

Play Episode Listen Later Jul 7, 2022 43:07 Very Popular


EP293 - E-commerce leadership changes and news Episode 293 previews Amazon no good, dirty, rotten, Q2. Including why Amazon's much hailed SCOT software may have led them astray (not a surprise given the name). We also discuss the recent leadership changes at Amazon, Google, Pinterest, and Bed Bath & Beyond. Episode 293 of the Jason & Scot show was recorded on Thursday June 30, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show this is episode 293 being recorded on Thursday June 30th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:38] Hey Jason and welcome back Jason Scott show listeners Jason this is a start-up land it's like a triple witching we have the end of the month the end of the quarter and the end of the first half so too it's a big day to be making sure you're hitting your opening so that's what I've been doing today how is your summer been. Jason: [0:59] Less XLE than yours it sounds like. Scot: [1:02] Oh I've seen you in that department of Commerce data comes out so. Jason: [1:13] I don't know maybe I feel like we should move it to like python or are something more more hip for the geeky kids. But I am I'm having a great summer there's been plenty of New Avengers and Star Wars content on in it's fun to see some people in person there have been a few more in person events, I'm a little stressed tonight though there's a big day for listeners is being recorded on on June 30th, and Twitter is sun setting my Twitter clients that I use numerous times a day tonight so it's, it's possible that a lot of people that are used to getting spammed all day by me on Twitter are going to go into withdrawal tomorrow. Scot: [1:56] No you're gonna have to use the app like the rest of us mere citizens. Jason: [2:01] Yeah yeah the neophytes I have to jump in with the unwashed masses and the vanilla Twitter client or some other third-party client if any listeners have a personal favorite I'm open to suggestions. Scot: [2:15] Yeah they're not a lot of good ones whatever you do don't sign up for that paid service because it just makes your tweets take 10 times longer to go out it's like the opposite of a feature. Jason: [2:25] Yeah doesn't sound that appealing. Scot: [2:27] It's supposed to keep you from drunk Tweeting or something but then like you just kind of forget that they're all cued up out there waiting. Jason: [2:34] My best Tweets are the advised ones. Scot: [2:37] Yeah yeah your best ones are grumpy grumpy old Jason once where you're like all right digital on the get the most interaction. Cool well we wouldn't be a Jason and Scot show without some Amazon news. Jason: [3:00] News new your margin is there opportunity. Scot: [3:07] Yeah there's a lot going on at Amazon one of the. If you kind of remember back in our queue to 2022 recap from their earnings they talked a lot about how they had over built their capacity for warehouses so that's the first time they've done that since, oh I don't know 1995 and that was just like a line in an earnings call well now we're starting to see that they're closing warehouses there's been reports of them closing between five and ten warehouses I've heard they're closing delivery stations and figuring all that out one of the funny topics is a lot of folks started contacting me and realize said things like hey did you know your mention and this Amazon article is like what, what turns out they have this technology they've developed called the supply chain optimization Technologies, abbreviated sco T which happens to be my name. Jason: [4:04] And for newest nur's that's actually the correct way to spell Scott is it not. Scot: [4:08] It is yeah it was the 60s and my dad thought it would be fun to have a unique name and it's he was right it's made me infinitely google-able so I have a lot of very easy to find on the Google. I'm very envious of my friend Michael Jones who is impossible to find on Google so so no anonymity for me, but anyway you know what's interesting is and I want to read this little excerpt from a Wall Street Journal article a thousand or something, you and I both know at Amazon because they have this engineering culture they try to take people out of most decision-making process sometimes they call it hands off the wheel so they have all these AI like one time we had a guest on that told us how you know frequently a vendor will be negotiating with an Amazon buyer through a chat and it's a bot on the other side of the the chat not a human. So they have this technology called Scott and what it does is it makes three different projections for basically the orders for looking out into the future it does a high medium and low and during the pandemic. [5:12] The high wasn't high enough so they were kind of taking the high and adding some percentage to it and building out the Fulfillment infrastructure and everything based on what this a I did well because the a I had never seen a pandemic and it obviously it couldn't keep up with the upside of the pandemics demand curve it didn't see the downside of the demand curve coming either, and then I think the humans you know when you when you have your, pilot like six to eight quarters into adding 10% to what this thing does and nailing it. You know they also didn't anticipate this in the bottom fell out and that's one of the reasons why you know they just kind of too, kept taking the Scott forecast adding 10 to 20% and then suddenly they found themselves kind of with their skis out over a cliff. This is really interesting that kind of in a way that the an AI gone wrong kind of caused some of the problems here so I thought that was kind of funny. Jason: [6:09] Yeah I mean like the synopsis here is that Scott is the biggest money sink in Amazon. Scot: [6:18] It's true yep I like to think because they listened to the podcast they named it in honor of me and somewhere in there is a robot named Jason I'm sure. Jason: [6:26] Because you are their Nemesis yeah. Scot: [6:28] Yeah retailgeek it's hard to do an acronym for retailgeek but I'm sure someone there is is working on. Also you know as listeners know there's a new CEO and the jassy and there have been a lot of high-profile departures and it's not clear if he's cleaning house or. Um you know these these issues stocks down a lot of the compensation that Amazon is from stock-based compensation and then, you know someone has to be accountable for these problems so they had there was kind of this domino effect so there was right one Jesse took over there was two other people that were are parents Bell and Wilkie and they left, and then just recently this year a 23 year old veteran Named Dave Clark left and he ran the whole consumer business. Interestingly he went to a company that's been in the news a lot called Flex Port their CEO has been on CNBC and the all in podcast talking about how to fix the supply chain problems. So that's that's interesting that he was able to see your Flex Port was able to lure away a 23 year old Amazon bet. So there was some Sour Apples on the way out Dave Clark told someone that Jesse's just a, terrible micromanager and yeah he'd been there 23 years and shouldn't have to be micromanage and that kind of thing. [7:51] And then they announced that this the guy that ran North America consumer who previously had reported to Dave Clark his name is Doug Harrington he was moving up into that role, what caused a further chain reaction for those people that didn't get the Dave Clark opening one of those was Alicia bowler Davis she was SVP of global consumer, and she went to this online pharmacy called Alto Pharmacy and then Dave Bozeman he went to he was the VP of Amazon transportation services kind of the middle mile so she was if I understand she was Last Mile and he was middle mile, so they both left so that's interesting that the Fulfillment center they've been building out and to the key Executives for the last five years or so left those not clear if that was because of this build out and someone had to be accountable or if they got picked away or what's going on there, so a lot of changes in Amazon at the upper echelons and yeah some chaos here as they re adjust for the new post covid normal. Jason: [8:54] Yeah and I mean almost feels like there's a little bit of a perfect storm of reasons for that senior leadership to start to turn right which historically they have had very little turn by the way right through most of their history but you know the the founder departs as you point out there's a ton of the overwhelming majority of compensation is, stock equity and is that becomes less valuable like those jobs are. Are less sticky you know and there's just the rates of growth at Amazon are are naturally slowing down and it's, you know for a lot of people that you know are used to being the Rockstar that's you know constantly doubling your business and growing really fast it's not as much fun to. To manage their downturns and you know at best slower rates of growth. Scot: [9:45] Yeah and then you notice some changes coming in the grocery side. Jason: [9:50] Yeah so grocery ends up being kind of a really interesting part of this whole Amazon churn so the first thing to know is the new head of consumer that did win Doug Harrington, had previously started Amazon Fresh at Amazon so so, he is a grocery guy and his pre Amazon experience is with webvan which is sort of the original digital grocer. So he is a pure digital grocery guy obviously he's had brought more recently he's had broader roles it. It Amazon. Then then just grocery but you know one would assume that Amazon Fresh is near and dear to his heart that's the only brick-and-mortar concept that still. Sort of in play and growing at an Amazon so that's kind of interesting and historically there's been kind of a tension between Amazon Fresh which is. The grocery business Amazon built organically and Whole Foods, the grocery business that Amazon bought right and there have been times when they seemed like they were smashing them together and then there are times when they're pulling them apart and at the moment they're opening a chain of Amazon Fresh doors that compete with Whole Food. [11:02] You would assume Whole Foods is kind of upmarket expensive grocery and Amazon Fresh is meant to be well Market but like when it washed Amazon Fresh was a little more mid-priced, then we expected and Whole Foods is kind of moving down price a little bit more than you might expect so it's all, it's all been interesting they fight a lot over over Revenue recognition for online grocery orders and it's I would argue it's a confusing customer experience right now because you can order a. Assortment of items with different prices and different service levels from Amazon Fresh and from Whole Foods. So it'll be interesting does Amazon fresh wind because that's Doug Harrington's baby or you know does he at least. [11:44] Put more more stock in solving that problem you know I would argue digital grocery is the biggest white space in the kind of digital retail thing and so it. It's not bad for Amazon that they have a senior leader that understands that space so it's that's going to be interesting, and then on the whole food side the you know the founder of Whole Foods has remained in places the CEO which is kind of surprising given that when was the acquisition 2017. [12:12] Five years ago so five years sounds like a suspicious number for an urn out but. The you know he stuck he was the founder he stuck with a company for a long time like culturally he's, kind of different than Amazonian so when one might not have expected him to last that long but now there's a new CEO which is a long time Lieutenant of his Jason Bushnell boo shell rather and, whether this is the first initiative from Jason or it's a coincidence like Whole Foods has kind of announced that they are pivoting their pricing strategy in really focusing on, improving their value prop and reducing their prices and obviously there's a lot of Economic headwinds and there's kind of a. You know a big big segment of consumers that are concerned about the economy so superficial you go oh yeah it's obvious. That Whole Foods would want to get cheaper but I would actually argue. That we've really seen and shout-out to our friend Steven Dennis we've really seen like this very overt bifurcation of the consumer and there's a bunch of consumers that like do not appear to be changing their shopping Behavior based on inflation and, economic concerns and then there's a bunch of value-oriented consumers that are very overtly changing their shopping behaviors and you would. [13:33] You know a lot of luxury brands are actually raising their prices right now and doing quite well and so you'd almost expect to see Whole Foods lean into that affluent consumer, and Amazon Fresh you know try to try to Target that that value went into consumer but it appears they both have decided to go after value. Scot: [13:51] Yeah it's super confusing as a consumer to figure out and sometimes what I want I want for things and it'll split the cart between the Whole Foods in the prime and like then then it's a hot mess at that point. Jason: [14:04] Yeah I can't get my weekly shop from either one like I like some of the items and my weekly shop are not available from Whole Foods and some are not available from Amazon Fresh it's annoying. Scot: [14:14] Yeah. Jason: [14:14] To add further customer confusion so Amazon Fresh is Amazon's grocery store concept what you might have thought that there'd be a bunch of benefits to being a Prime member and shopping in Amazon Fresh. But you'd be wrong until recently like there were no special Prime benefits for Amazon Fresh Shoppers and so they just launched last week a new program which is kind of a. It's I would almost call it like a traditional retail grocery Affinity program you basically get 20% off on a lot of. On an undisclosed random list of thousands of items where they call everyday essentials if you're a Prime member shopping at Amazon Fresh So this is you know I mentioned that Amazon Fresh didn't come out. Quite as good a value as I was expecting well this is the big move to maybe make them you know compete more directly with with Aldi and. Scot: [15:08] Caught another thing I wanted to pick your brain on is a couple folks have tagged us on social media because they have seen the prime pay badging and new payment mechanism out in the wild have you had a chance to play with that. Jason: [15:22] I have and I confess I'm I'm a little more perplexed than I was when it first launched so maybe like the 30-second recap, um you know Amazon announced this new beta pilot called Prime pay and it's essentially letting third-party sellers that are not selling on Amazon. [15:46] Accept Amazon pay and. Offer Prime benefits and have your orders fulfilled from fulfillment by Amazon. [15:59] Like if their Prime members right so if your Shopify Merchant in you're selling cat litter, you know you can have a bad you know and someone's a Prime member and they're on your Shopify site you can say hey check out with your Amazon pay and and you know get your goods in one day or even same day, if our cat litter is in the Amazon Fulfillment Network and that's that was when they announced this beta and they didn't provide a lot of the details. You know my first reaction was that's a shot directly across the bow of Shopify. Who had been making a lot of traction with shop pay and was making a lot of noise if not traction with their fulfillment systems and now you know Amazon swooped in and said hey don't screw around with these, you know barely scaled fulfillment things just put all your goods in the Amazon's fulfillment and when you sell it from Shopify will ship the order or when you sell it on Amazon will ship the order, and will give you access to the. The biggest bet best digital wallet in the US market which is Amazon pay right and I thought that was super interesting and I was frankly really curious. If Shopify was even going to allow its Merchants to use it which. It would have been way off brand for Shopify to not allow that but you have to imagine they didn't want to vote. Scot: [17:18] Yeah. Jason: [17:20] And so now fast forward a few months and we've seen the first betas in the live in in, live in the world and they are all Shopify Merchants so first question answered at least for now Shopify is allowing its merchants, to use prime pay but there's a huge Nuance in Prime pay that I kind of missed when the beta was first announced but now it's glaring at me, um Prime pay will only fulfill your goods if you're already a Prime member. So when they first saw this I thought oh my gosh they just captured the whole 3pl market and no other 3pl is going to have any room because you're not going to be able to compete with the service level of Amazon and the convenience of the aggregated inventory and then the bonus of. Of the Amazon digital wallet on top of all that that it was just going to be too compelling a value prop and so everybody every small seller in the world is just going to rely on Amazon for all those Services game over. But. There's about 100 million Prime members and there's about 240 million households in the US so there's still an awful lot of households that do not have Prime. And if you're a Shopify Merchant and you want to sell something to any of those households that don't have Prime. You can offer Prime pay for the Prime members but you have to have an alternative 3pl to fulfill for the non Prime members. So they really haven't put any of the other 3pls out of business at all they've just stolen some of their volume. Scot: [18:49] Yeah yeah Anderson more more complexity. Jason: [18:53] Yeah yeah so it's going to be interesting to see how it all plays out, but it yeah shout out to our friend Joe a Marketplace poles they always have great content and, he was the first one in the made me aware of some of these betas in the wild and he found the cat lady's.com and I'm not going to ask how he he. Scot: [19:14] Put me there. Jason: [19:17] But Joe I'm a fan and props to you. Scot: [19:21] Your fan of Joe or the cat ladies are both. Jason: [19:23] Now both originally Joe but now I my my love has expanded to the cat ladies. Scot: [19:29] Do they really sell kitty litter. Jason: [19:31] I believe they do or at least like artificial grass. Scot: [19:35] Yeah that's definitely in the crap category hey hey I'll be here all night, another thing that Amazon announced that I know you're excited for because you're actually moving so this is a great time to buy some cabling and some new mesh network key things they announced Prime Day this year it's going to be July 12th and 13th and then they promptly have started pushing the deals out like right now like just today and yesterday I've been getting flooded with emails that say, they have a new brand for it and they call it early Amazon Prime Day deal exclusives so it feels feels a little desperate to be honest with you that you know they set up this big shopping holiday and now they're kind of, pushing the deals out with a before then I don't know if they're trying to juice Q2 or if there. One school of thought is if we're going into this recessionary period the more dollars you can grab out of that shrinking wallet due to inflation as well, get them sooner versus later so maybe they had set this up before things the macro deteriorated now they're kind of like wow I wish we could set this earlier let's go ahead and get some deals out I may be reading too much into that but I don't ever remember them kind of they've always had you know. Black Black Friday and January or early October kind of things holiday deals in early but I've never seen them, push Prime day as hard and early as they are now. Jason: [21:00] Yeah I mean they always have had some pre-primed a deals like it's not completely unheard of but I agree with you the volume seem significantly higher and it's funny that we still call it Prime day right because for a long time is over it went from like Prime day to Prime 18 hours to Prime two days and now it's starting to feel like Prime month. Um which is interesting I don't know this comes into play, there are some consumer surveys out there that show less interest in Prime day than years past right and you're comping against a tough Prime day in a very different economic environment and so like it's possible that there's some concern like Amazon's rate of growth has slowed and everything else it's possible possible that there's some concern, that. That you know Prime day won't have the it's for sure going to have a spike but that it won't have the same spike it has in years past, um and you know so they're they're trying to you know find ways to Goose it more I you know. I don't know I do think one of the interesting Dynamics there's kind of like two opposite forces that happen on Prime day like secretly. The stuff that sells best on Prime day are Amazon. [22:20] But the penetration on those Amazon products you know continues to be higher so that that like. The what the law of large numbers just means like. You know not you can't sell a smart speaker to as many people as you used to be able to do because everyone has a heck of a lot of smart speakers right and they're they're frankly getting so cheap that it's not as big a win when they do sell one. And so then the other half is this long tail in there like one of the problems there so many sellers on Amazon there so many Lightning Deals that like the signal-to-noise ratio in the, the awareness of some particular good deal and the scarcity of a deal like all of those things that you would normally do that a normal you know brick and mortar retailer with you know constrain inventory, would do for a sale like they just don't work as well. For this Marketplace model and so I do think it's tricky to keep the hype and you know we've seen you know Prime day was modeled after singles day we've definitely seen singles day lose some momentum still a big deal but rate of growth slowing significantly and reasonably that will see that at Prime Day to all that being said the way to think about prime day is it's it's two days of sales in one day which is kind of a big deal. Scot: [23:38] Yeah and then I thought this was interesting that Amazon announced that they're going to use some of that data that we've been collecting in their stores that don't have a check out the just walk out technology and they're going to be selling some of that data to Brands so they can basically say to our brand hey 800 consumers walked by your product three picked it up and put it back on the shelf and you know of those three they read the ingredients and then they put it back on the shelf and and then presumably there are some action ability to that data what what do you think about that. Jason: [24:16] Yeah so I think it's really interesting you know way before there was just walk out technology like we were starting to get some some very early technology to give us some insight about how consumers behaved in stores right so you were starting to get some like, smarter people measuring things that could do heat mapping and and you know we were getting these I could GI tracking technologies that we'd put on on a small subset of customers to kind of understand how they browse through a store, because you know frankly for the last 100 years of Shopper marketing we mostly have been based on these like urban legends about how Shopper shop, and not having a lot of data and then e-commerce comes along and suddenly you've got super granular data about how people pick products and what they glanced at and didn't buy and what they added to their card and then check out and what they you know added to their card and then took out of their car like all of this pre buying behavior that we get in e-commerce, we've never really had in the store and you know the Technologies and the methodologies these match Panel test all these different studies we used to do we're really sort of Kluge, and so a lot of us have said hey one of the secret benefits of just walk out technology is that by accident, it collects all of this really valuable consumer data about how people behave, before they get to the cash register or before they consummate their purchase since they're I guess there is no cash. [25:41] Um and you know we've talked about that being a useful Advantage for Amazon and that they're probably using it too, um sort of inform how they design these new store Concepts, and so now like so many other things than Amazon does they take this this. [25:59] Like you know competitive advantage that they have and they turned it into a product and sell it to other people so now they're selling those. Those Shopper insights to cpgs and you know you're a cpg trying to figure out how people decide to pick your cat litter versus someone else's cat litter on the cat litter shelf in a retail store. Um [26:21] Kroger won't tell you a lot about how they make that decision because Kroger doesn't know but now you can get real data from Amazon about how they make that decision and Amazon and you can probably assume that there's a similar path to purchase at Kroger so, suddenly like Amazon becomes the market research firm for all of the Shopper marketing so I do think that's super interesting, um they're not alone Walmart actually has a store that's heavily instrumented like this that they watch first that's called them, the intelligent retail lab store that you know it's kind of a it doesn't have just walk out technology but it has thousands of cameras and sensors and they sell data from that store through their data licensing arm which is called illuminate if I'm remembering right. And then you know Amazon launched a new product. [27:09] Nine days ago on the 21st that I'm really excited about this called Amazon marketing stream and Amazon marketing stream is, a much higher volume more granular api-based, access to all of the marketplace shopping data so that's you know data on traditional Amazon shopping that like, previously was locked up or you could only get for your own brand or you could you know you can only get in Amazon premium services. Now it gets plugged into pack view in all of these of these digital media tools you get all this real-time visibility to have people are making purchase decisions and then at the same time. They're rolling out this that same kind of data for how people are making purchase decisions in a brick-and-mortar store, super long answer but I think this is kind of a big deal and I do think this is the future is kind of replacing, like urban legends and opinions about how consumers behave with actual data about how they really are. Scot: [28:11] You do you think this stuff is kind of stand-alone or they're going to build this is going to be kind of feeding into this ad Network because they seem to be really putting a lot of effort into Excel. Jason: [28:20] Yeah I do so I think there's only so much so many brands that are so I'll tell you who's not in a position to buy that data is all the digital native startups that then cut a deal to get you know distribution through. Right against the big cpg brands that can afford like have budgets to buy that data and then you know they have so much like institutional. Impediments that then you know they all talk about how much wonder they are with that data but it's really hard for them to act on that data and do anything different than they historically have. And so I think the best way to make that data actionable is you know to filter that data into. New audiences and new ad formats for retail media networks right so like I think there's a natural. Fit between those. Those two products so I'm sure we'll see more Integrations in that but I do think for really smart marketers and in particular the folks that are involved in customer experience design, the the raw data is is super useful and and you know gives gives Brands a competitive advantage that are able to get it and take action on. Scot: [29:30] Cool did you so that's where we are on Amazon any non Amazon news. Jason: [29:39] Yeah just a couple of things to keep our show in its it's tidy timebox format we talked a lot about executive changes so in my mind there are two other huge executive changes, in our industry this week. There's a guy that we've talked about on the show several times Bill ready who's the in X PayPal guy in X PayPal mafia guy. That red Commerce for the last couple of years at Google and he just announced that he's leaving Google to become the new CEO at Pinterest so the, the founder is stepping out of the CEO role at Pinterest and they're bringing over Bill ready, and to be honest that has the pundants whipped up into a lather because everyone's like oh man Bill ready is a Commerce guy he was PayPal he was head of Commerce a Google Now the fact that the Pinterest is bringing a you know a dedicated Commerce guy in the lead the company, it's the most overt sign yet that you know Pinterest thinks it's future is Commerce. Scot: [30:39] Yeah which I think it's driven by the IDF a stuff don't you. Jason: [30:44] Yeah yeah again harder to make a living on ads when you can't show the efficacy of the ads quite as well and you can't Target the ads quite as well and so it becomes much more appealing to say, you know let's monetize our Audience by selling stuff to our audience directly and also that you know gives you that first party data that then you know keeps you, well immersed in the in the advertising business so I think for any of these. Free hydrographic social media sites it's a, it's a perfectly reasonable hypothesis to explore to say hey we got to figure out how to play really well at Commerce and make Commerce part of our core offering and certainly you know Pinterest is doing that they've talk forever about how, how much higher buying intent that their users have then other other social networks Tick-Tock is leaning heavily into it snap is leaning heavily into it it's a perfectly reasonable hypothesis, the one unfortunate truth is nobody's been particularly successful at it yet and. Have they not been successful because they just haven't gotten the execution right or is it because the consumer doesn't really want that like I honestly think that's an open question I don't think it's a foregone conclusion that Commerce can save all these social media networks I mean it's worth trying, but I think the jury's going to be out and I will say the. [32:10] The sort of part of this the bill ready transition that's not talked about that I'm frankly more interested in is to me one of the companies that. His best position to win a Commerce and is underperforming at Commerce the most is the company Bill ready as weaving its Google and you know, bluntly like I don't think Google has made a ton of Commerce progress over the over the last two years that bill ready has been there it's going to be interesting like will Google replace him will they replace him with a, Google Insider will they replace them with another Commerce person will that person have some new ideas like you know will they be able to find a way to kind of Marshall some of the inherent assets Google has and be better at Commerce oh my God I'd love to see Google lean into in-store Commerce more and help solve search and you know all of these retail media Network opportunities for brick-and-mortar retailers like I feel like there's a lot of untapped. Opportunity there that I've been surprised to see Google not succeed at and so it'll be like is this a new chance for Google to start anew. Scot: [33:20] Yeah and then you know it's also interesting so if your Pinterest board and you're like we need an e-commerce Guru the PayPal Mafia thing is good but that was quite a while ago and Google hasn't. Done a ton so I would be hiring somebody to Amazon expects you know it'll be interesting to see what if. Because there's so many floating around what if some of them one of them ended up at Google that would be dug be kind of really interesting to see if Amazon has own Minion. Jason: [33:49] Especially when yeah if Flex Port can get a super senior SS team member. Scot: [33:53] Yeah why can't Google yeah it's kind of weird right, yeah and then you know to watch someone that maybe had a chip on their shoulder that said hey I didn't get a promotion I'm gonna I'm going to you know use all these assets that Google has and bring them to bear I think the reason why is when these people interview at these bigger companies be at a meta a Google or whatnot. You know there's not a board sea level and board level focus on it you know 21 if you're a Google. The sacred cow is the add thing and if you if you say something like you know what I want to divert 20% of traffic to this new thing then you know if you're not going to do that so so startups from probably more attractive because they have more flexibility and they're not stuck kind of in that innovators dilemma like some of the other systems are. Jason: [34:50] Yeah think about that that'll be my deep thought for today yeah so I think that one is super interesting I'm gonna continue to follow that closely one side note like Pinterest has previously hired a bunch of other, I'll call them like Commerce stars and like one that stands out to me is. The chief technology officer from Walmart I moved to Pinterest Jeremy King and so I mean there's you know this is not the first. White indication that Commerce is an important Initiative for Pinterest so we'll we'll see how Bill does there I hope he does well so one other transition that I'm getting a lot of calls about these last couple days, is Bed Bath & Beyond just had their quarterly their Q2 earnings report and it was atrocious, so their same-store sales were down like 24 or 25 percent their e-commerce was down like 23%, um and you know folks may remember like a year or two ago they forced out the. [35:52] One of the founders is CEO and they brought in a turnaround CEO this guy Mark Triton and I talked a lot about Mark Triton he was like very credibly one of the architects of targets exclusive, brand strategies and so he was, the chief Merchant that helped launched a bunch of products at Target that were wildly successful and he left Target to become the CEO of this struggling retailer, Bed Bath & Beyond shortly after they hired Mark Triton they got a new activists board member Ryan Cohen who bought a big chunk of. Bed Bath & Beyond Ryan was one of the founders of chewy and made a bunch of his money there he was like a principal shareholder and on the board at GameStop during all the, the craziness with Robin Hood and GameStop and Bone all that stuff and so, like Ryan kind of inherited Mark as his turnaround CEO and simultaneous with these like very disappointing Q2 earnings, they announced that Mark would be leaving and they appointed an interim CEO who's a Sugo of who's a, already a board member at Bed Bath and Beyond and former CEO from like Goff Smith and several other retailers. So [37:20] What I have found interesting about all this it's a really difficult situation but Bethenny on Xena in a tough situation. [37:29] And they certainly aren't performing very well and they have a lot of cooks there at the moment with with conflicting ideas about where to go but I have seen a lot of pundits kind of. Like dancing on Mark Triton's grave and talking about what a horrible higher this was and how stupid it was for Bed Bath and Beyond Beyond to go after this this. Exclusive brand strategy that Mark was trying to execute and how like oh obviously this was doomed from the beginning and anyone could have seen this wasn't going to work. Um and kind of writing him off and personally I feel like that's a little unfair like II. Mark certainly turned out not to be the right CEO for the circumstances the Bed Bath & Beyond was in but I actually think that that, you know Bed Bath & Beyond needs to invent a reason for people to go there and spoiler it's not the 20% off coupon anymore, um it's not the treasure hunt anymore, like you're not going to win on assortment as a big box like against Amazon right and so one of the smart ways to win against Amazon is to sell stuff that people want that Amazon doesn't have and if you can invent desirable products, that's a smart strategy and every big retailer in America is trying to execute that strategy and Mark like frankly has been better than most of executing that strategy I think. [38:52] That strategy kind of sucks when you're hemorrhaging your customer base people don't have a reason to come to your store and then you, execute the first wave of your private label products and they all get trapped on a boat off the coast of Long Beach and never make it to the store right and so I don't know of in a different era if Mark strategy would have worked. Ed Bed Bath & Beyond I don't think it was an unsound strategy you know it just right you probably needed a CEO who's a lot more focused on being good at supply chain and cost-cutting and was willing to make some hard decisions about. Curating the store assortment and stuff like that to kind of cut costs. Before you got around to launching these products and you know horrific timing that you tried to launch all these products like you do as a. During a huge supply chain disruption so I don't know what do you think you think it was a doom strategy. Scot: [39:47] I don't think the externalities are hard to pick out you know so you go from a supply chain crisis into a inflation. No stagnation spiral this is like a it's a really rough rough rough hand that he was dealt for sure. Jason: [40:04] Yeah yeah so I don't know I do think they're a bunch of other retailers that really aspire to launch more products so I have a feeling that you'll see Mark glance I'm somewhere pretty soon because I think he has a skill set that. That will be in demand and then it does not appear they're calling Sue an interim CEO I don't think anyone thinks she's the, the future of Bed Bath & Beyond so I think they're they are out there doing a CEO search it's going to be interesting to see what kind of person, what you know will step up to that challenge right now. Scot: [40:33] While you were talking about it kind of the crazy idea popped in my head you know these these Amazon FBA acquisition vehicles have all seemed to hit the skids pretty hard thrashy oh and what not, yeah there's a there's a path where maybe they buy one of those if you wanted to like parachute in 500 private label Brands to try and restore that, that's one acquisition path that you can take to become interesting I don't know if you know if that makes any sense for the categories or whatnot but that would be an interesting, way to solve that problem with an acquisition. Jason: [41:09] Yeah no I do think there's something there and I think just the. You know I'm not sure you want to hire a traditional product Centric Merchant driven CEO. You know for a traditional product Centric company you know that's kind of losing its way right like you probably need some complementary skills they add something new to the mix and you're right like there's kind of a big remix going on in the world right now there's a bunch of digital Talent from you know the Amazons and Google's of the world this spinning off there's a bunch of digital Talent from all these, kind of startup ecosystems that you know we're we're playing in the Amazon Echo System and now we're less appealing and in the the you don't have to be a roll ups are a perfect example of all those, you know I think a bunch of those guys you know and and women will probably find, their next career opportunities taking what they know and taking it to a different kind of business than kind of just recreating what they've been doing. Scot: [42:10] Totally agree we will see. Jason: [42:12] In e-commerce guy solving Carwash for the world or. Scot: [42:15] Crazy crazy talk you do cat litter I'll do car washes. Jason: [42:20] That sounds like a great plan and that sounds like a great place to leave it because it's happened again we've used up all our allotted time, but as I always have you found the show helpful or it was entertaining to scream at how wrong we were into your podcasting client then you could reward us for that entertainment by jumping on iTunes and leaving us that five star review. Scot: [42:44] Thanks everybody and until next time. Jason: [42:48] Happy commercing.

Command Line Heroes en español
Floppies: los disquetes que cambiaron el mundo

Command Line Heroes en español

Play Episode Listen Later Jun 28, 2022 39:25


Los disquetes fueron uno de los mayores logros del mundo de la computación: impulsaron a la industria del software con un formato que duró varias décadas. En algunos casos incluso conservaron los tesoros que creíamos perdidos para siempre. Antes de que aparecieran los disquetes, las tarjetas perforadas y las cintas magnéticas obstaculizaban el potencial de la computación. Steven Vaughan-Nichols describe la magnitud de los cambios que se dieron gracias a la llegada de los floppies. Dave Bennet nos explica que la necesidad de un dispositivo de almacenamiento permanente, que también pudiera enviarse por correo, dio lugar a los primeros disquetes de ocho pulgadas. George Sollman recuerda que le asignaron la tarea de crear un disquete aún más pequeño, y nos habla de los extraños objetos que inspiraron su diseño. Y cuando Sollman fue a presentárselo al HomeBrew Computer Club, le sucedió algo inesperado: dos de los personajes frecuentes de esta temporada le pidieron más información. Y el resto es historia. ¿O no? Matthew G. Kirschenbaum señala que, en realidad, los disquetes se siguen utilizando en lugares que nunca nos imaginaríamos. Además, Jason Scott y Tony Diaz nos dicen cómo transfirieron cierto código fuente de la Sneakernet a la nube.

The Collegiate Empowerment® Show for Higher Education Professionals
Episode 395: Prep Day Cultivator Part 4 with Jason Scott Quinn

The Collegiate Empowerment® Show for Higher Education Professionals

Play Episode Listen Later Jun 21, 2022 49:39


In this episode your hosts, Tony D'Angelo & Alix Cohler continue their discussion on the Prep Day Cultivator and are joined by special guest, Jason Scott Quinn.

Astrology & The Hermetic Arts: Holes to Heavens
Astro-Mycology with Jason Scott

Astrology & The Hermetic Arts: Holes to Heavens

Play Episode Listen Later Jun 14, 2022 79:06


In this show, Jason Scott of Feral Fungi joins me for the first time to talk about his process of making mushroom spagyrics.  It's a subject we've explored with both Sajah and Sheri on the show in the past, but never have we talked about fungi.  I really enjoyed my time with Jason, I hope you enjoy your time with us as well. www.feralfungi.com www.Patreon.com/adamsommer ....to support the creation of my writings/podcasts and be showered with gifts as well   www.Holestoheavens.com ...to adventure deeper into kosmos, mythos, and psyche Art by Derek Myers

The Jason & Scot Show - E-Commerce And Retail News
EP292 - Quarterly Recap (Live)

The Jason & Scot Show - E-Commerce And Retail News

Play Episode Listen Later Jun 13, 2022 50:44 Very Popular


EP292- Quarterly Recap Sorry for the delay since our last show. We took a beginning of summer hiatus, and Jason upgraded to a new knee! This episode was recorded in front of a live audience at the NYC Google HQ, for Zenith Basecamp. Key Topics discussed: Amazon's rate of growth declined in Q1, what lies ahead for them. Impact of App Tracking Transparency (ATT) on advertising platforms Shopify vs. Facebook Retail Media Networks Q1 2022 US Department of commerce data and trends Audience questions (including buy now pay later) If you'd like to follow along, the audience could see this deck during the discussion: JAS_ZenithDownload Episode 292 of the Jason & Scot show was recorded on Wednesday June 8, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show I'm Jason retailgeek Goldberg. This episode is number 292 being recorded on Wednesday June 8, the beautiful New York City Google headquarters for Zenith base camp and is a special treat we're recording the show in front of a live audience. Scot: [0:45] That was a super important. Jason: [0:49] That Applause is super important because I have no credibility with our audience so they wouldn't believe me if you didn't applaud thank you very much as I mentioned I'm Jason retailgeek Goldberg as always I'm here with my co-host Scot Wingo. Scot: [1:01] Hey Jason and welcome back Jason Scott show listeners. Jason: [1:05] I think I've met most of you but for those of you who I haven't mentioned a met yet thrilled to do so today I as was mentioned earlier I'm the chief Commerce strategy officer for publicist your, almost certainly going to hear from Scott that he thinks might title is super funny and, I'm a fourth-generation retailer back in the Dark Ages I helped launch e-commerce at some funny retailers like, Blockbuster and Best Buy and Target and today I get to work across all the Publicis groupe with all the clients that care about Commerce and I'm super interested to know which clients, don't care about Commerce at this point and so that's me but like I said many of you have met. My annoyingly successful co-host Scott you may not have met so Scott can you tell us a little bit about yourself as they flip the slides. Scot: [1:56] Sure and congrats on that a win at Blockbuster on the digital that was that was good you crush that one yeah. Jason: [2:03] It's super fun every presentation ever done a publicist starts with a big Blockbuster logo and a saying like don't let this happen to you. Scot: [2:11] Isn't there one still open in Alaska if you're gone to visit them. Jason: [2:13] Bend Oregon. Scot: [2:14] Okay then yeah I knew you know that have you talked to them about their digital strategy. Jason: [2:20] It's on the to-do list. Scot: [2:22] I'm a Serial entrepreneur from the Research Triangle Park area and so I started a company I have an engineering background started a company the developer tools. And then this thing called the internet came along and I have a lot of weird Hobbies one of my hobbies we'll talk about a lot of those today is I'm a Star Wars fan so I started I had this I sold my first company, said this dangerous combination of e-commerce has born and I had a lot of liquidity so I started buying really big Star Wars stuff, it stays at my office I have an agreement with my wife that it does not come into the house sadly I probably won't be married if it did so there you go, so that was there at the early days of e-commerce that company I parlayed into a company called challenge visor so started that in 2001 that's a B2B soccer as a service platform for selling on marketplaces are there any channel guys are customers in the house about 3,000 customers and then so Channel visors biggest partners are eBay and Amazon so I've been I'm also he's retailgeek I'm Amazon geek if we have to Brand ourselves maybe a little bitty big geek so I'm in the marketplace side and that's how I met Jason we were on a board together at shot dot-org, remember the first meeting I was there with Jason the CEO of NRF walks in and he's like does anyone have a question Jason raises his hand and says why do we have the worst website on the internet and I was like. [3:38] I need to get to know this guy so he called him out on the terribleness of the in R Us website which was kind of fun and then took Channel advisor public so that was one of my things is an option where I always wanted to do was do an IPO so I got to do that in 2013 that was a lot of fun got to ring the bell I'm a also a CNBC donkeys got to meet and Jim Cramer my wife calls him the guy that yells every night on TV and makes all the loud noises, that was fun and then my current startup let's go to the next slide next two slides yeah it's called spiffy and next slide. [4:12] So spiffy was actually good and go through this animation Jason was supposed to take this on and, so spiffy was actually kind of inspired by the podcast so on our podcast would talk a lot about consumer behavior and for me I'm also an Elon Musk geek and Elon talks about core principles his core principles are physics he's always talking about well if you want to send a ship from here to Mars you're going to have to you can't use let's see welds you have to like mix the atoms together and because of physics we can do we don't do that on Jason Scott show we talk about consumer behaviors so we spent a lot of time talking about the bifurcation in the convenience oriented consumer saw that was swirling around in my head I had my first Uber experience and the this the series of things that lit up for me was alright services are going to go digital we've seen products go digital in the form of e-commerce if you look at GDP consumer services are twice the size of consumer products and then the then as I looked out there there was a lot of companies in this space but none of them were going after the convenience oriented consumer. [5:15] Another hobby of I guess it was a shared one is we like to coin phrases, one of the ones that I coined was Zero friction addiction so when consumers have these low-friction experiences not only are they great. But they amplify the friction of previously previous experiences you didn't think we're friction e Starbucks mobile app for example how many of you use the Starbucks mobile, once you do that and then like the mobile app systems down it's like the worst day of your life because you have to wait in line behind three people and you're like oh my God I'm going to claw my eyes out. And before the mobile app existed you're like three people whoaa short line this is going to be a faster bruxism. So all that was swimming around in my head and I was like I wonder where I could participate in this idea and I was gravitated to car care because I previously invested in a car wash and then I researched and Car Care has a minus 85 net promoter score especially with women, how many of mean if you don't have cars in New York but how many of you have had a bad car experience especially. You're my people so another thing that fascinates me is the Auto industry is going to go through this digital change that we've seen e-commerce go through but it's also the car is changing so I've had a Tesla since 2012 since I've been living that kind of vehicle 2.0 lifestyle so next line so started spiffy in 2014 and today we're in 27 locations about a 50 million run rate doubling, we have 250 Vans across the United States and about 500 technicians so that's a little bit of background on me. Jason: [6:44] That's amazing Scott and so you know Scott mentioned we started this podcast that the joke is he and I met at a board meeting it shop dot org and he and. After the meetings we'd go to a bar and we would just talk shop about what was going on in Scotts Valley. You know we should record this there's like eight other people that would be interested in this conversation and the joke is that like the next day I showed up with like five thousand dollars worth of audio equipment I think. Scot: [7:10] This 90 is forget your mom. Jason: [7:12] That's true yeah. Scot: [7:12] 99.9 listeners. Jason: [7:13] Including my mom who gives me notes on every show hi Mom. So so that's kind of how the show started and you know that one of the topics that's most frequent in fact we often say it wouldn't be a Jason and Scot show without talking about Amazon. And so you know Amazon have their quarterly earnings last month and in the u.s. they're gmv growth rate they sold 6.7% more stuff than they did in q1 of last. Um so that is a alarmingly slow rate of growth by traditional Amazon standards and we click to the next slide. The. This month you've seen all these news articles about Amazon actually having too much warehouse space too much what they call fulfillment center space and how they're literally trying to sublease space to other people that they may have over-invested, as e-commerce starts to slow down and if you cook to the this next slide. [8:15] Actually graft my pandemic Hobbies I learned Tableau by the way if anyone super exciting other people are not a big bread. I'm a geek what can I say so I graphed e-commerce has growth rate versus Amazon's growth rate and historically in the u.s. e-commerce has kind of grown about 10% a year before the pandemic Amazon despite being. 35 to 40% of all e-commerce grows quite a bit faster as you can see the gold line above the blue line but when the pandemic. Um they their paths kind of linked and and you know for these last several months Amazon has grown at about the race. E-commerce and so there's a bunch of analysts that are freaking out. Is the gravy train over the good times done is Amazon selling off and so that's the first topic we want to talk about is what the heck is going on with Amazon Scott. Scot: [9:11] Yeah and it's been interesting another one of my hobbies is Amazon Fulfillment centers this one's riveting and so this started I think it's like 2005 I was driving to work and I saw some construction and you know you're later they put a big amazon logo on it that's like holy cow there's like a million square foot building, this is the Raleigh-Durham area so it's like I wonder how many of these there are so I went on to Amazon's website and they said something like we have around 10 fulfillment centers nice like that, that seems low and then what I discovered at that point time was no one was tracking. From the Wall Street analysts through Amazon fulfillment center roll out so so started working on that and quickly discovered that they had about sixty fulfillment centers built and they were building like another 16 so I started publishing data on this, and fun fact they always use airport codes so this was like RDU 3 soyuz rd1 and these numbers and this kind of thing so I get to know about the Amazon fulfillment center really interesting you know really deeply so I think then one of our most popular popular episodes I think we got till like 12:00 listeners on this one so a 30 percent increase this was February 18th we did episode 287 which is a deep dive into Amazon's fulfillment. [10:19] And to me it's just endlessly fascinating I haven't been to a fulfillment center but I have been able to sneak into some of the delivery stations and that's kind of a fun thing so what ties into this is what I think happened is Amazon was in front of their capacity needs before the pandemic and then the pandemic flip that upside down so I think what's happened is over that time where they're in line with e-commerce they were just out of capacity they literally couldn't ship the couldn't build enough fulfillment centers fast enough and whatnot so during the pandemic they have built an incredible amount of infrastructure so I'd have some data here the other thing you need to know is in 2018 another this was probably the most popular one Jason I coined the phrase ship again is even heard this one. And this is where we. Jason: [11:03] We got on like The Today Show. Scot: [11:05] Be on the Today Show they're like what is this ship again and should we be concerned that was us that was us we cause that and we take all the credit, and what happened is Jason has many of his Tableau slides he had this he has a slide that shows the FedEx capacity USPS and ups and then Amazon's growth and you can see that Amazon alone then you layer in e-commerce was going to we would run out of capacity for shipping well Amazon also saw those so in 2018 they started a program called, the DSP now this is confusing because they have two DS p– programs there's one in your world of ads I don't know what that one is, delivery service professionals is the one I focus on and what Amazon did is he basically took a page out of the FedEx Playbook and they went and they built a network of 1099 contractors to do last mile deliveries so whenever an Amazon Prime van comes to your house that is an Amazon DSP. [11:59] They've built that entire network since 2018 which is pretty crazy okay so the problem with that Network though is they started it out of fulfillment centers and very quickly it was obvious the Fulfillment centers were when you have these million square-foot buildings and you're just putting things through a door or a loading dock you can't reload Vans quickly so what they've done is they've come up with a new format called a delivery station, this is a smaller about a 200 thousand square foot thing and what it is it's largely attached to a fulfillment center and it's pretty wild at eight am the Fulfillment center doors open and these rafts of containers come down and there's these Vans all lined up, staged in line, where they go furthest packages away get loaded in the first Vans and then they're off and then it's like a military operation it's like D-Day it's like crazy to watch this happen hundreds of employees loading these vans that get deployed through the day. [12:49] So just to give you some numbers that started at zero and now they have built 487 delivery stations for small products 108 delivery stations for large so they built about 600 delivery stations in the last 3 years which is pretty crazy that represents so there's so nothing Amazon does each delivery station has four or five dsps and they play them off each other so they're small businesses and then they give them all these scorecards and if you score well you get more routes and trucks so there's like this gamification, and I've met some of these guys and they're just like constantly going at each other and and Amazon is very clever because they're like stuck in this game gamification they don't really realize it that Amazon just playing them off each other the thing that fascinates me is they're all run by this you know data in the cloud so everyone in this operation there's no real managers or anything they're just like all looking at their their their devices and it's telling them what to do every day that's kind of as a computer science guy that kind of fascinating we do have a i overlords that that just kind of run things so there's two 2500 dsps and 100,000 Vans and so they've invested a ton in that and then that's just the delivery stations so they've also added you know 88 sortable fulfillment centers. [14:08] Basically they've invested so much in infrastructure during the pandemic that I think we're going to see these numbers they're they actually have admitted they have too much capacity but I think it's going to give them the ability to re-accelerate versus e-commerce because they now have the capacity in this new world. [14:22] It was a long answer to that one but but you know I think what's key to me is if you buy into this theory that getting product to the consumer fast and efficiently is going to be key, they've gotten the cost to deliver a package and that last mile down to a dollar fifty with this. [14:37] You know so many of you that are shipping products and you're looking at FedEx at eight nine ten twelve dollars in different zones that's kind of the economics they've baked into that now for a long time thought one of the Amazons unusual playbooks is they'll build something really really crazy expensive and you're like this is insane and then they'll open it up which for most people in the old score world you're like, that doesn't make any sense because you used to build these proprietary networks like Walmart's Data Center and computer infrastructure, that was proprietary and gave them an edge Amazon's philosophy is let's open it up that makes the product better and we get third parties to help pay for the. So this is obvious now that the AWS and Amazon third-party Network I believe that there will be a day when I could ship I'm enrolling your in Charlotte I'll be able to ship you a package I'll just put on my front porch the Amazon DSP will pick it up and I'll ship you a package for three bucks right so it'll be half the cost of FedEx or UPS but don't make a hundred percent are 50% gross margin on it, so that's going to be really interesting and they'll be able to offer that they are actually offering a lot of that kind of capability to other Merchants so so that'll be interesting you'll have to face this decision of if you're your Cody or someone like that do you want to switch from FedEx to Amazon shipping your products and so there's a lot of real interesting things going on in the Amazon World those are some of the big ones. Jason: [15:51] Yeah yeah to kind of put that in consumer terms. Before the pandemic Amazon had invested something like 50 billion dollars in their fulfillment centers and so on. It wasn't that long ago I would talk to clients and they're like hey Jason we've got the secret plan to compete with Amazon where we're gonna buy a warehouse in Kentucky because that can ship to the whole us and we're going to compete with Amazon and I'm like. You realize Amazon has 109 million square foot fulfillment centers and 50 billion dollars worth of infrastructure and that was before the pandemic from. Mid 2018 to today they've invested another 50 billion dollars and literally double the size of their capacity so the likelihood of anyone in the u.s. competing with him in terms of. Capacity is next to know and as Scott mentioned in 2018 we had this bad holiday where we didn't deliver everything on time Amazon became you know aware that they weren't going to grow where they want to grow using third-party parcels and I think there's this famous quote from Fred Smith it FedEx like. Amazon's an amazing company but they're our partner they're not a competitor they never understand the competitiveness of the, the parcel business and back then Amazon delivered eight percent of their own packages that was 2018 today Amazon delivers over 60% of their own packages right and so in a very short period of time. [17:16] They they've created this phenomenal capability so the magic question is is this a blip like, is the are they going to start growing faster than e-commerce as soon as we get out of all this crazy economic Madness or like is this going to be the new normal for Amazon that they're you know so big that they can't grow as fast anymore. Scot: [17:35] My prediction is yes they will I think they'll get the capacity they'll turn on these other things another area that I think they'll get into and we've covered this on the show is where we call these things like to go Puffs the road you have a fancy name for. Jason: [17:47] Instant delivery or ultra-fast delivery. Scot: [17:49] Yeah Amazon part of this infrastructure they built out is in that similar vein so some same-day infrastructure where, you know these delivery stations are getting smaller and smaller and closer and closer to the consumer so that they can do same delivery in fact at the delivery station I was at they do 7 a.m. to 10 a.m. load out and then everyone comes back at to and they do another load out of a smaller portion of vans, for same-day delivery orders that have come in so so so I think I think what they're going to do is they're going to Crank It Up, Prime will eventually go to same day and then that's going to create a whole new stimulation of demand and then they will grow faster than e-commerce. Jason: [18:24] I feel like that's another funny one is talk to like there's a bunch of new startups that are like trying to do e-commerce fulfillment and they're like we're going to do two day delivery just as well as Amazon. Scot: [18:34] Yeah this is this is a good segue into Shopify so one of the things that there's defied explanation for me is the rise of Shopify shopify's a great platform great CEO but they got this valuation of like 50 times forward earnings forward Revenue which just never made sense to me and then they started poking the bear so they started to give Amazon and Jeff Bezos so hard time like when his pictures they were like making fun of him and I was like this you and I have seen this. Jason: [19:01] They're arming the rebels. Scot: [19:02] We've seen this play out we're like who was it the CEO of Macy's said Amazon will never get into apparel and if they do it'll be a bloodbath everyone that makes one of those statements they end up a you know ruining their career and then be very being very wrong so. Jason: [19:17] Terry Lundgren. Scot: [19:18] Terry Lundgren yeah thanks he was also in the in that in our f word me the so so so it's really interesting is Shopify has been poking at Amazon and then Shopify announced that they were going to. Arm the rebels with two day shipping and they're going to build a fulfillment center we're like. Okay this doesn't ever end well then in this then like literally 30 days later they announced and they were going to spend a billion dollars and build a fulfillment center are two billion which you know Amazon spend 100 billion so that's kind of a ridiculous and then they were going to get everywhere two day shipping and Beebe in parallel with prime which doesn't make any sense then they punted on that and they acquire deliver. And then at the same time and this is a good segue into our next topic they basically said, and this goes back to March of this year last year we saw that after Apple's WWDC that year last year, they announced IDF a and I-80 T which is next slide. Jason: [20:18] Yeah jump to slides actually one more. Scot: [20:20] So you and I were like this is going to change everything and destroy all these middle players so so basically you guys probably know what this is I'll let Jason describe it better these new privacy things basically you get rid of not only third-party cookies for web-based things but if you have an app based ecosystem you get rid of tracking it all together and we were like freaking out about it no one else was I, and I felt like Shopify was going to be worse because if you think about Shopify the bulk of their traffic comes from social then they sit in the middle and then they have the merchant well these things in the middle aren't going to really exist in a world where you can't track anything and sure enough this is really caught up not only to them but the social media guys. So we're entering this world where Shopify poked the bear Amazon has a bunch of stuff going on that hasn't even come out to counteract Shopify and when that stuff comes out, then I'll know if you've seen it but Shopify is down like 98% or something like that because they've lost you lost a lot of credibility with this fulfillment thing and then the overall economic has been a really interesting impact and then I think everyone realizes that they're really exposed to these IDF a changes. Jason: [21:25] Yeah and so I think most people in this room are probably painfully familiar with idea Fay but essentially. It's become harder to track a consumer across multiple website so all these advertising platforms that aggregate an audience and send them to third-party content sites used to be able to buy a super-efficient audience on that third party site and then they used to be able to measure how effective it was when they sent people to that site and what they ultimately bought and so because of the tracking deficiencies too bad things happen we can't buy as good an audience as we used to buy so the by is less efficient so the CPM is higher and we can't measure how effective it was right and so there's a lot of impacts certainly for all of you folks that are involved in advertising there's there's a very direct impact on those changes but the secondary impacts can I talked a lot about is before these changes it felt like Shopify and Facebook for example where cozying up, like Shopify has a digital wallet called shop pay which is very exciting successful and they actually made it possible to buy items not from Shopify sellers on Facebook. With Sharpay and you're like oh man it's very synergistic Facebook gets the audience and then they send them to Shopify seller to close the deal and it seemed like they had this partnership and we saw IDF a coming and were like oh man this is going to break up because in the New World. [22:47] The Facebook's of the world need to own that conversion they need to own the sale so they can see the conversion data so they can report on the efficacy they need instead of third party data they need first-party data and so now all these advertising platforms most notably Facebook and Google are doubling down on becoming Commerce platforms which you've talked for a long time about Google is secretly Marketplace. Scot: [23:13] Yeah and then I think ultimately Facebook has to buy Shopify or build show, so that'll be interesting now the price is down before when it was like 40 times for door like they'll never do that but I think now but they do seem, it's hard to know what's going to happen to Facebook because they're so focused on the metaverse that I don't know if Shopify fits into that somewhere inside of there you know someone watches Revenue versus like Ford things and and if you care about revenue and Facebook you would buy you would buy, Shopify the other thing that's really interesting another one of my weird habits is I love to listen to public quarterly calls. Probably the worst quarterly call I've ever heard and I have a lot of empathy for this because I've done many of these is this the Snapchat the last the q1 Snapchat call they basically it was like they just rolled in there, half drunk and had no idea what's going on in the business and like the analysts are asking them questions like do you think this is the bottom of i d f a and the last quarterly call they had said that was the bottom. They're like well you know last time we said it was the bottom we think this is a bottom Jason do you know if it's a bottom it was just like that kind of a thing so if you're an investor and you're sitting there like these guys have no idea how bad this is where the bottom is or how to remediate. And you know that that leg down I think that really big one there that was right after that quarterly call everyone there while she was like these guys have no clue what's going on. So it's really interesting. [24:33] Wall Street is very much awake that these changes that apple and then subsequently Google have made and the Android have really just clobbered these ad networks that kind of our sit between AD networks and kind of relying on on third-party data the converse of that so every time there's a there's a zero-sum game here every time there's a loser there's a winner the big winner here is retail networks and I heard that we're going to have talk about their ad Network I'm the Amazon guy so Amazon's ad network doesn't get a lot of play here but just as of last year it was 30 billion dollars in revenue and they're growing that 25%. And I know they have a massive amount of investment going on there they have a new marketing Cloud they're doing a ton of stuff in there because they realize hey thanks Apple and Google the you have created gold dust out of first-party data guess who has the most first-party data on buyer intent and conversion it's Amazon. But then if you're other retailer be at a Walmart or Target and even smaller retailers are getting into this and kind of more of a, I called a Battlestar Galactica kind of way but more of like a shared data kind of a way that's going to be real interesting. [25:41] You are yeah yeah I think you and I are the only ones to get them the, so that's that's really fascinating to watch this one change in mobile platform just cause these billion-dollar ripples down there and you kind of wonder who it Apple did they think about this where they like, you know that Mark Zuckerberg he's too big for his britches let's let's clobber him in the rest of these guys but you know they don't love app Amazon either so they have to be kind of frustrated that it has helped enable one type of competitor but that just clobbered the other ones. Jason: [26:12] Yeah it's I mean it's super fascinating I. The retail the emergence of retail media networks I think you know is a direct cause of this essentially that you know you now have all this first-party data it Walmart and Target and to your point like. Craziest retail media Network to me is Gap in the reason I say that like most retail media Networks primarily sell ads to endemic Advertiser so you know Cody wants to sell through Sephora so for launches retail media Network they have some leverage to get Cody to invest in, in add-on Sephora but Gap doesn't have any endemic advertisers like Gap only sells their own stuff right so they're now you know trying to go find. Advertisers that are synergistic with The Gap lifestyle and sell ad so I don't think that could have ever happened in a world in which you could really cost effectively by that audience from Facebook but today because it's harder for the Facebook's of the world I think this is a. A permanent shift we're seeing and another reason that it's really an imperative for Facebook to become a Commerce platform of Their Own. Scot: [27:20] Yeah this is probably a good time to pause and see if there's any questions yeah so Amazon or IDF a any questions on those two topics any other comments how many of you have felt some kind of an impact from the IDF a thing that's called you to change strategy. Wow I guess we're wrong yeah. Jason: [27:38] We usually are so there's that I feel like a lot of the success of the show is Scott and I rarely agree and I feel like people like to hear us debate right and so the last topic we put together is. Again one that's probably only near and dear to my heart but the, US Department of Commerce publish all this data about the health of the US retail right and I'm this dork that like wakes up at 8 a.m. I'm kidding I'm up at 8 a.m. right now I wasn't supposed to say that out loud, on the on the day the data is released to like load the stuff into Tableau and so may was a super exciting month because that's the first time we get the. Q1 quarterly data for all the retail categories and e-commerce and so I kind of put together a quick. Quick summary and week I just want to hear if you're surprised or not so first thing if sorry if you go back just one side for just a sec. From from January through April in the u.s. we sold 2.2 trillion dollars of stuff that's almost 10% more stuff than we sold in 2020. [28:42] 36% more stuff than we sold in 2019 so everybody talks about how hard the last two years have been and how challenging and difficult and that's all true. What doesn't get hit is it's been the greatest two years in the history of retail like we've grown, way faster than we ever have before and so if you flip to this next slide this is this visualization that's got an icon of created this is sales by month so that Gray Line is retail sales in 2019 and then the Gold Line is 20/20 so you can see oh my gosh we all panicked in April when the pandemic first happened we have this dip but 2020 we actually sold more stuff than we did in 2019 even with the the pandemic. What we sold changed dramatically we'll talk about that, and then we get to 20 21 and look how much higher 2021 was like 20 everyone was like oh my gosh was 2020 a weird year and growth is going to go down and instead, growth went way up and so at the end of 20 21 I was advising all my peers that worked at clients to retire right because your comps are going to be impossible from, from 20:21 so that was a great time to go out on top. And I was really worried that 2022 was going to come in below that and of course we're talking about all these economic headwinds and things that we may talk about but so far in 2022. [29:59] Even ahead of 2021 so you hear all this news about how like. Oh man the rate of growth has slowed we grew so much in 2021 and now we're only growing a little bit and doom and gloom and all these things. But when you see this picture you go wait a minute. With the best year in the history of retail last year and we're doing even better this year it's actually quite a Rosy story but if you flip to the next slide of course there are certain categories that did. Especially well right and so if you are a gas station and you got utterly creamed. During the pandemic and one was driving anywhere it was easy as to grow fast if you are restaurant that no one went to it was easiest to grow fast apparel that. Scot: [30:41] Miscellaneous that's my favorite yeah I wish I sold more miscellaneous. Jason: [30:46] It's the hardest category to buy. Um and so you can see there's categories that kind of outperform the industry average and there's categories that underperformed the industry average food and beverages grocery right so even though grocery had a really good time in the pandemic it's actually underperforming, the overall category because there were some of those other categories that were so much and whenever I talk about this people are like yeah Jason but all the growth you're talking about isn't, consumer changes or more spending its inflation right and so I actually tried this, experiment of taking the inflation out and I looked at the last three years of growth in 2018 dollars and as you can see, information used to not matter very much in the data so through 2020 and then we started opening up this Gap where inflation legitimately has an impact on our sales right now but even if you just look at the Gold Line which is taking all the inflation Outlook. Um the growth is still very meaningful in phenomenal so it's a like Well you certainly inflation is part of the reason that we're seeing a lift in sales it's a mistake to assume. [31:51] People are just buying less stuff and they're just having to pay more for that stuff in that there really isn't a consumer change the really is a consumer change here in so we want double click on a couple categories in the first category I grab because it's super near and dear to Scott's heart is Automotive right so they sold half a trillion bucks last year they're up 50% from the bed you have 20/20 and if you go to the next slide you'll see the. You know they're their shape that obviously the you know the pandemic gave him a temporary dip but again like most categories they we did slightly better in 2020 2021 was a phenomenal year and then it seems like 20:22 is having a little bit of trouble comping against that what's going on in the apparel or the automotive industry. Scot: [32:34] Was a guy that buys like 30 Vans a month you can't buy vehicles yeah so there are no vehicles out there it's pretty crazy I had to buy my daughter a vehicle and we had to wait like six months and then had to pay like over sticker. Against all grains of my being but had to do it yeah the things we do for our kids. Jason: [32:52] Combo of like there's increased demand and there's these supply-chain constraints and there's no chips right. Scot: [32:58] Yeah yeah so it went from chips now they seem to have the chips but then all the zero covid policy in China is made all the other inputs go to hell in a handbasket so-so so there was some Supply that got out because they had all these vehicles waiting for chips the chips have gotten there but now they can't make a lot of the other components of the vehicle as my understanding and we order we ordered 100 Vans and we got three delivered this year from from new which is just crazy. The other problem I'm up against his there's this other company buying a lot of ants called Amazon and they're buying I'm buying I'm buying what it feels like a lot to us 100 and they're buying like you know, twenty thousand so so they seemed to get a higher spot. Jason: [33:36] They're higher in the queue than you yeah so if you take nothing else out of this this segment if you have to sell a car right now do not use Blue Book value your car is way more valuable than Blue Book value. Scot: [33:47] And before you sell your car get a new car so it's kind of like yeah because you may be hoofing it if you don't you may be getting to know the Uber app really well. Jason: [33:55] Yeah and whichever card you get get it clean by get spiffy. So let's a lot of people in here in the cpg space so grocery super important this is a category that I follow really closely almost 300 billion in sales in the first quarter and again it's up its up. By the way a new coin we turned is your over 32 years ago right like that's the new the new black in earnings calls is everyone's talking about their silver says 2019 which was the. Quote unquote normal year so groceries up twenty Twenty-One percent from from that normally year and we've kind of had this 8% growth rate which is better than grocery historically grew if you go the next slide you see our shape again, grocery is a unique one right like. Yet average sales in 2019 and then 20:28 was great for grocery right because nobody went to restaurants like so all the calories that used to buy from restaurant you're buying from grocery so that Gold Line is way up and then, in 2021 they had trouble comping against it in the first half of the Year where all that growth happen but they still 2021 ended up. [35:00] About 10% from 20/20 and 2022 is continuing to be up so far, from from 20 21 and so the way I like to think about this if you jump to the next slide is Sheriff stomach so this gray line is how much. Calories you buy from grocery stores in the Gold Line is how many calories you buy from restaurants and historically over the last 10 years it's been almost a 50/50 split so then the pandemic happened and we got seventy percent of our calories from grocery stores thirty percent of our calories from restaurants and everyone's like wait how did we get any calories from restaurants they're all closed doordash, right it was all off Prem consumption and then we've been waiting to see what would happen could grocery permanently hang onto that lead would restaurants come back and you can see over the last year it kind of close the gap but then look what's happened these like this year restaurants are way above Grocery and so the magic question here is, was their pent-up demand and we're all rushing out to restaurants because we haven't been there and that's kind of a, a one-time Spike and it's going to normalize back to 50/50 or is the new normal that we're all so sick of being in the kitchen for the last two years. That groceries going to have a real decline because if you're you know a leading Grocer in the US this this is a really scary slide at the moment you have a guess. Scot: [36:21] Yeah I'll throw a Freakonomics curveball in here I think a one input into this is the work from home trend, so when you're working from home it's a lot easier to go to the grocery store prep the veggies between zooms or while you're on his Zoom or something like that or like chopping below below the line and just prepare a meal right but when you're in the office and you work late and now you're kind of gone back to that office lifestyle then I think that's going to be a big driver I think. I think we're going to go back to working in the office I think when everything's up into the right you're like okay everyone can work from home but if things get tougher and we go into recession one of the levers Executives can pull as well we need everyone back in the office so I think we're going to get back to that, it won't be the same so it's not going to be whatever we were at before it'll be ten to twenty percent lower but I think that's going to be the Big Driver of this one is that work from from home Trend and I bet it's spiking now, um because of that so I'm seeing and we have data at spiffy for this so one of the things we do at spiffy is we go to office Parks as an amenity if I look at Dallas the Raleigh-Durham area and Atlanta, we're almost back to 80 or 90 percent to pre-pandemic levels at office parks. Now you look at Blue States like California New York Etc you're like a zero so so ultimately I don't know if that separation remains or not but ultimately we're seeing people get back to the office park at least in this Southeast kind of region which is which is I think that's going to drive this more than what you show her. Jason: [37:47] And so then the the last category we're going to talk about is obviously most near and dear to our heart is e-commerce. So in March we sold almost a hundred billion dollars worth of stuff inside baseball thing this is data from the US Department of Commerce it comes out every every month there's better data that comes out every quarter this quarter we had a crazy thing happen, the US Department of Commerce restated the data that they had published in the past and they actually added 100 billion dollars of extra e-commerce sales last year they said we've been Under reporting how big e-commerce was so you may have earlier in the year seen these articles in the Wall Street Journal and elsewhere talking about how the e-commerce craze is over and retailers caught up and it's a much more complicated story than that again e-commerce is up 55% from 20/20 so that's going to be tough to comp against the if we flip to the next slide. Scot: [38:45] Well I disagree with their methodology so we had them on the show and it was. Jason: [38:49] US Department of Commerce. Scot: [38:50] Here's the geekish I had to like break-in Jason was like you were just like. Jason: [38:53] It would be like if anyone mask was on the show. Scot: [38:55] Yes yeah you're just like slobbering all over yourself it was embarrassing and they God we're. Jason: [38:59] Tending that's unusual. Scot: [39:00] They got were Audio Only and the, but then as we got into it you know they count like curbside pickup is e-commerce and to me as an e-commerce guy I have to kind of throw the flag on that one because you know going during the pandemic you know, order online have it shipped to me and now I just go to the Best Buy and set outside they bring it to the store and now I've converted that to an e-commerce sale that doesn't really pencil for me so I think these numbers are overinflated because all the curbside pickup flipped over to e-commerce. Jason: [39:29] There's a common debate and you and I violently disagree on that one. Scot: [39:33] Digital influencer blah blah blah. Jason: [39:35] Yeah yeah exactly but yeah I mean if you so if you what's happening is e-commerce orders are being fulfilled from the store but you think about all these orders at Target that you place online and get delivered to your home from a shipped person or even from a u.s. post office targets fulfilling 96 percent of all their e-commerce orders from stores so curbside pickup is just another. E-commerce order that's fulfilled from a store and so again like to me. Scot: [40:03] But I had to get my car ready to go to Best Buy and I kind of blue shirts only difference is the blue shirt walked 50 feet to me versus me walking 50 feet in the store. Jason: [40:12] But so yeah we'll agree to disagree. Scot: [40:13] That's e-commerce more people can disagree. Jason: [40:13] Smart people can disagree and us so you see the shape again you know again 2020 accelerated e-commerce 2021 still did better although slower and so far in 2022 we're doing better again. Scot: [40:28] Boy what's the one that you hate so much what's the chart you hate the Goldman Sachs one. Jason: [40:33] Well yeah I mean there's a couple different. Scot: [40:38] Mackenzie or McKenzie yeah that's it. Jason: [40:40] Yeah so we'll talk. Yeah so jump to the next slide so Mackenzie is the early in the pandemic came out with this thing and said hey e-commerce has been perfect permanently accelerated by 10 years. Which is utterly wrong right like e-commerce. White kind of went three years ahead and now some categories are still three years ahead like grocery but a lot of categories are much closer to where we'd forecast which I'll show you in just one sec before I get to that though I just wanted to kind of show you pre-pandemic the Gold Line is have as retail grew this The Gray Line is how fast e-commerce grew again Scott and I would disagree about how to count e-commerce but still. [41:18] Retail tended to grow three to four percent a year a great year would be 5% e-commerce grew ten to fifteen percent a year, and and in the pandemic obviously e-commerce wildly accelerated and Retail kind of stayed flat people thought it went down but it kind of stayed flat so then we had this thing that's never happened in my lifetime, which is in like May of 2021, because retail had been so soft for so long retail actually grew faster than e-commerce and we're now having this topsy-turvy thing where the rate of growth for e-commerce and Retail are very similar and so you know I said hey. Well what would have happened if we didn't have the pandemic so this next slide is kind of showing the growth rate for e-commerce. And showing where we would have forecasted e-commerce to go and again in the Wall Street Journal they showed the blue line under the Gold Line. They have this old US Department of Commerce data and if you go to the next slide I zoom. Scot: [42:15] They don't wake up at 8:00 and put it into the table like it. Jason: [42:18] They don't know Tableau like I know tableau, and shout out to all my friends at Salesforce for the own table so you can see it's very noisy right now but it does seem like the pandemic permanently accelerated e-commerce. You know 122 years of acceleration not, not ten years and so then I think the very last slide I put together on the shape of e-commerce is in this is a scary one of me I'm curious what you think about this while e-commerce is continuing to grow well. Is Gary is this is traffic to the top 10 eCommerce sites in the US and this is a different story the gold on the grey line was before the pandemic the blue, the Gold Line was after the pandemic but you can see traffic went down in 2021 even though sales went up and traffic is down even further in 2022 and so what this means is fewer. Are going to e-commerce that the big eCommerce sites less often but they're buying more stuff when they go so. This will be our last question is we're way over time is, that like an inflation thing is that a change in consumer Behavior what do you have any hypothesis what's going on here. Scot: [43:30] So I think people were pegged at home for a while they bought everything they possibly could and they've bought forward so they feel like they got new laptops they've got their fancy exercise bikes. They've got all that stuff their peloton's and now they're just spin out on stuff and now they're wanting to do experiences and services so that's where the dollars are going if you know I think the Gainer of this traffic is probably, Airline sites hotel sites another we have visibility in this a spiffy because our largest customer set is rental car companies, we had a record day yesterday so people are traveling like. Pre-pandemic levels and which is really interesting so the dollars they do want to spend the discretionary dollars are going to experiences and not Services I'd call this a year to go I was a year early, I'm sadly many of our predictions. Jason: [44:16] We have a forecast every year and I get to cream Scott in the for. Scot: [44:19] Well I don't know what. Jason: [44:21] History doesn't show that but you guys don't know. Scot: [44:23] So I think that's what's going on so I you know but I feel like a really really interesting indicator is going to be Amazon Prime day so that's going to be in July of this year and we call it Prime day but every other retailer is glommed onto it and sees a bump from it so it's kind of this fabricated holiday not unlike singles day. That yeah that you know, that is going to be really interesting data point so that could you know the the bullish cases that's going to stimulate people to be like oh yeah I do need a couple other you know cables or a battery or whatever it is so we'll see that we'll be a nursing data point that I think will set us up for holiday and we'll get a pretty good indication of how this is going to go, will the consumer be like okay I'm all travelled out and I want to buy more things or will they continue down this Services dollars been passed. Jason: [45:11] I do think it's really complicated economy right now part of this is inflation and inflation I think is hitting e-commerce harder than than the sort of CPI numbers because the price of a lot of the goods that tend to sell on e-commerce are tend to be. Scot: [45:25] Their supply chain a lot of stuff you just can't get. Jason: [45:27] So there's there's constraints but also consumer Behavior has changed their categories that we would never sell on e-commerce before the pandemic that we are now so one of them that we talked about is Automotive that's a big ticket item right so you need less visits to sell a big Tesla then you then you did to sell a TV and another one is Grocery and when I say that people are Jason are you hi Grocery and I am hi I just had my knee replaced and I'm on some Good Meds the I wore it out going on store visits, the the grocery isn't that expensive but grocery sales and e-commerce are a week's worth of groceries it's 60 to 120 items so that. It is actually a lot higher per visit so some of these new categories becoming more important combined with inflation combined with the supply chain constraints I think off, aspire to do that and that's kind of our, our last take away because it's happen again if you go to the next slide we have used way more than our allotted time but there was no one that could put us off the stage and so. Appreciate it and Scott any closing words. Scot: [46:34] Did anyone have any questions. [46:49] How do you think is going to impact and trends that we're seeing right now. Jason: [46:53] So to repeat the question really quick big Trend in buy now pay later Apple just announced that they were going to have their own flavor buy now pay later built in the Apple pay this week at their event. Scot: [47:06] I've seen some interesting consumer behavior and I'm a little little incredulous on it because it's always sponsored when you dig into it it's like sponsored by a firm and so but what it what it shows is Millennials and gen Z they don't like to have as much open credit they kind of view that negatively and I see this I have kids that are in their 20s and they are freaked out by credit cards but they like to attach that credit to a thing and then pay it off and be done with it, so I think there's an argument to be made that there will be a generational the way we interact with credit will change and then people will after certain over a hundred dollars they'll interact with it in that way so I think that's a really fascinating thing and I want to see more data on that before 100% believe it but I was super incredulous that talk to my kids are like yeah that's how I think I was like well I guess there may be something here. Jason: [47:53] Yeah and as usual that's a really thoughtful and wrong answer. Scot: [47:58] For you yes. Jason: [48:00] No so it. Buy now pay later is huge right now it's the fastest growing form of check out and / Scott's point I would argue they've done an amazing job of branding right like oh it's credits evil credits bad this is not credit right and I talked to our traditional, um Financial customers and I talked to a family-run bank that's a fourth-generation bank and the CEO is like Jason, my family's been in the money renting business which I think that's an awesome way of calling the credit money money renting business for 100 years and that buy now pay later dog doesn't hunt, like it's just a bad version of credit that's been rebranded and. At the moment it's working like it's more expensive to sell something with with a firm or with a buy now pay later service than it is with a credit card but retailers are all doing it because they're selling more stuff because of it right so that's the argument at a firm. Best Buy you should pay more to use buy now pay later. Scot: [48:59] Conversion rates go up. Jason: [49:00] Because conversion rates go up. The scary thing that's starting to come up is guess what's happening right now 42% of all those buy now pay later purchases are now in arrears right so so kids haven't kept up with those purchases it's a. Scot: [49:15] What would a firm would say is that on the front end they can tighten the credit now so yeah that's what they all say. Jason: [49:20] The jury is out and I would say like this Amazon announcement is kind of an interesting nothing Burger because guess how you pay for the the Amazon the Apple buy now pay later service with a credit. Right so you're so it it's kind of like. If the buy now pay later services are rebranded credit and they kind of hide the fact that as credit that Apple buy now pay later is installment payments on a credit card. So so the. Is still out but there is a fear that that this whole bubble of buy now pay later is about to burst and whether it does or not I would say there's too many of them there's going to be a, consolidation retailers are having a lot of pain about. All the consumer requests they're getting to support all of them and we call it NASCAR in the checkout when like you have to you know have 57 logos on the checkout for all these different different ways to pay so I think it's kind of going away. Any other questions before they kick us off the stage. Awesome well thank you guys so much and until next time happy Commerceing! Scot: [50:20] Thanks everybody.

Multiply Your Success with Tom DuFore
105. It's Never Just Business, It's About People—Jason Scott, Founder, 120VC

Multiply Your Success with Tom DuFore

Play Episode Listen Later Jun 13, 2022 36:12


Have you ever made a decision for your company that didn't sit well with you? And then you rationalized to yourself that, “It's just business. It's nothing personal” to convince yourself that it is “okay”? If you have ever thought that, I know I have done that in the past, you are going to love our episode today. Jason Scott is our guest today who is the author of “It's never just about business. It's about people.” Jason shares his story of transformation as a leader helping companies like DirectTV, Trader Joe's, and Sony Pictures.  His team's unique, human-centric approach to change has generated breakthrough results and created meaningful jobs.LINKS FROM THE EPISODE:Purchase a copy of Jason's book here: https://www.amazon.com/Its-Never-Just-Business-People/dp/1544502249/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=Learn more about Tim Redmond and his company: https://120vc.com/If you are ready to franchise your business or take it to the next level: CLICK HERE.ABOUT OUR GUEST:Introducing J. Scott the Founder of 120VC who is an expert in Transformational Leadership that Gets Sh*t Done. He helps people to define and deliver the necessary and expected results by helping leaders enable their team members to reach their potential as architects of their own roadmap to a shared goal.From the start of his career spent jumping out of helicopters as a rescue swimmer in the United States Navy, J. Scott has a long history of leadership, servanthood, and bearing witness to the transformative power of getting sh*t done.Since starting 120VC, he's personally overseen the global transformational efforts within DirecTV, Trader Joe's, BlizzardEntertainment, RIOT Games, Sony Pictures, ResMed, and others. His team's unique, human-centric approach to change has generated breakthrough results and created meaningful jobs.In addition to being a successful entrepreneur, J. Scott has spent the last 22 years as a digital nomad, living what his family calls “JumpLife.” J. recently founded a company with his wife and two kids called Next Jump Outfitters. NJO plans to eliminate 50% of the effort that goes into a “Jump” to help those that are thinking about jumping, take the leap.ABOUT BIG SKY FRANCHISE TEAM:This episode is powered by Big Sky Franchise Team. If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/ or by calling Big Sky Franchise Team at: 855-824-4759.

Killing the Business Wrestling Podcast!
AEW Double or Nothing 2022 Review!

Killing the Business Wrestling Podcast!

Play Episode Listen Later Jun 3, 2022 83:31


Madd Mexx, Jason Scott and myself breakdown the AEW Double or Nothing pay per view. Also, more stories from Madd Mexx.

Invested In Climate
Climate accelerators and investing at Google, ANIM and the Black Angel Group, Ep #5

Invested In Climate

Play Episode Listen Later May 30, 2022 39:40


Jason Scott has been recruiting his coworkers at Google to directly support climate startups as both mentors and investors. Jason is also a partner at ANIM, an early-stage venture fund. He's built funds and accelerator programs for Google including accelerators for black-led, women-led, and climate-focused companies. He's also launched the Black Angel Group as a way to take advantage of investing in climate tech companies and have a tangible impact on climate change. It's also a great opportunity to learn from and collaborate with others. He shares numerous practical insights in this episode of Invested in Climate.  In Today's Episode, we cover:[4:12] Learn all about Google's climate accelerator [8:17] How Google helps startups get to the next level [11:40] How to be considered for future accelerators [12:47] Jason's experience recruiting volunteers from within Google [16:36] How Jason supports climate tech startups through angel groups [21:16] What it's like to be a member of Jason's collective [23:02] The intersection between climate and underrepresented founders [25:41] Why now is the time to invest in a climate-focused startup [29:04] Learn about Jason's global digital-first entrepreneurship fund [31:43] How to get involved in Jason's endeavors [33:18] Ways to create positive change around issues you care about Resources & People Mentionedhttps://www.blocpower.io/ (BlocPower™) https://startup.google.com/ (https://startup.google.com/) https://www.angellist.com/ (AngelList) Connect with Jason ScottConnect on https://www.linkedin.com/in/jason-alexander-scott/ (LinkedIn) https://blackangelgroup.com/ (Black Angel Group) https://www.animfund.com/ (ANIM) Connect With Jason Rissmanhttps://investedinclimate.com/ (https://InvestedInClimate.com)  On https://www.linkedin.com/in/jasonrissman/ (LinkedIn) On https://twitter.com/jasonrissman (Twitter) Subscribe to https://pod.link/1620915138 (Invested In Climate)

Book Vs Movie Podcast
MULAN (2020) Disney: Gong Li, Yifei Liu, Jet Li, Jason Scott Lee, & Niki Caro

Book Vs Movie Podcast

Play Episode Listen Later May 22, 2022 63:10


Book Vs. Movie: Mulan The AD 6th Century Poem Vs. the 2020 Disney Live-Action FilmThe Margos are celebrating AAPI month and we are very excited about the heroine from the poem Ode to Mulan who was either a real-life Calvary soldier or not. Her bravery (fighting against “nomadic hordes”) in replacing her father in battle by disguising herself as a boy has been told since the 6th Century AD. First transcribed in the Musical Records of Old and New, during the Southern Chen dynasty (according to Wikipedia!) it was first adapted as a play in 1593 and subsequent versions used different names for the lead character. The family name is Hua which means flower and Mulan stands for “Magnolia” in Chinese. The Ballad of Mulan takes place in Northern China with Mulan's father being asked to fight off the nomadic Rourans. However, he is too old for battle and her brother is too young--so she goes to fight instead. She fights for ten years and is then asked what reward she would like for her efforts. She asks to go home and return to her former life. In the end, she claims women and men fighting next to each other should not be an anomaly. There have been several films and operas based on the story of Mulan and in this episode, we discuss the 2020 live-action version directed by Niki Caro and starring Yifei Liu, Jet Li, and Gong Li. This episode is sponsored by Kensington Books and Unstable by Alexandra Ivy. The third in a small town thriller series, which emphasizes the creepiness of small towns that hide a lot of secrets! In New York Times, bestselling author Alexandra Ivy's third bone-chilling romantic thriller set in Pike, Wisconsin, a small town with more secrets than residents, a cold case expert and her sheriff ex-husband reunite to solve a cold case when footage of a bound a gagged girl is discovered on a mysterious old VHS tape. Alexandra Ivy is the New York Times, USA Today, and Wall Street Journal bestselling author of romantic suspense, paranormal, and erotic romance. You can find her online at AlexandraIvy.com and on social media on Twitter at @AlexandraIvy. In this ep the Margos discuss:The background of the poemWomen “passing” for men in art and storytellingDisney's changes to the script and the importance of the castThe cast: Yifei Liu (Mulan,) Donnie Yen (Commander Tung,) Gong Li (Xianniang,) Jason Scott Lee (Bori Kahn,) Jet Li (the Emperor of China,) Yoson An (Chen Honghui,) and Rosalind Chao as Hua Li. Clips used:Mulan bathing in the lake scene Mulan 2020 trailerMulan revelation sceneBallad of Mulan by By the Book (YouTube) Mulan Vs XiannaingMusic by Harry Gregson Williams Book Vs. Movie is part of the Frolic Podcast Network. Find more podcasts you will love Frolic.Media/podcasts. Join our Patreon page to help support the show! https://www.patreon.com/bookversusmovie Book Vs. Movie podcast https://www.facebook.com/bookversusmovie/Twitter @bookversusmovie www.bookversusmovie.comEmail us at bookversusmoviepodcast@gmail.com Margo D. @BrooklynFitChik www.brooklynfitchick.com brooklynfitchick@gmail.comMargo P. @ShesNachoMama https://coloniabook.weebly.com/ Our logo was designed by Madeleine Gainey/Studio 39 Marketing Follow on Instagram @Studio39Marketing & @musicalmadeleine

No Cover
Jason Scott and the High Heat

No Cover

Play Episode Listen Later May 12, 2022 54:02


Jason Scott and the High Heat are an Oklahoma band fronted by singer-songwriter, Jason Scott. Jason grew up Pentecostal and was once a youth and worship pastor. Now as a musician, he is writing songs while his bandmates joke about him once never having heard songs like "Stairway to Heaven."

Oh! That's A Scary Movie
034: Final Destination

Oh! That's A Scary Movie

Play Episode Listen Later May 9, 2022 74:04


Death gets revenge and we have some unexpected laughs with 2000's FINAL DESTINATION. Prepare to torque a wicked cable as we get into the movie's super-dark  X-FILES origins, the Devon Sawa of it all, and a truly bizarre love scene left on the cutting room floor!--Referenced in the episode:"Death Is Not the End: An Oral History of Final Destination"Written by Jason Scott for Consequence of Sound--Don't forget to rate, review, and subscribe to the show!--Want us to cover your favorite scary movie?Let us know at ohthatsascarymovie@gmail.com--Music in this episode:OTASM Theme song:Music from Uppbeat (free for Creators!):https://uppbeat.io/t/danijel-zambo/fairytalesLicense code: 5WEXHXHOK30CKEKU

Ferrall Coast to Coast
4/28 Hour 3: NBA Playoff Slate, NFL Draft Odds, MLB Slate, & More

Ferrall Coast to Coast

Play Episode Listen Later Apr 28, 2022 44:47


Legendary sports shock jock Scott Ferrall takes the gaming world by storm with his “in your face” style, previewing the evening slate of games going over lines, totals and props, keeping you out of harms way and on the right side of the line. Ferrall and the crew are back for an all new episode of Coast to Coast! On this episode, Ferrall and Carver discuss the latest NFL draft odds, preview tonight's MLB slate, take a look ahead to tonight's NBA Playoff action, and much more! Plus, Jason Scott joins to discuss the NBA playoff slate and much more!

NAVIGATE
From Reactive to Proactive: How the Travel Industry has Changed

NAVIGATE

Play Episode Listen Later Apr 27, 2022 13:15


What if you could avoid risky or dangerous situations while traveling? In this episode, we discuss how the development of new technology is reshaping the Travel Risk Management industry to more proactively avoid risk.We hear from leading industry experts as they share where the travel industry's been and where it's heading. Listen to the end as Jason Scott, from leading critical event management tech company Onsolve, shares two key components needed for effective Travel Risk Management.

Founder Stories
Jason Scott: From Hollywood Mailroom to Launching a Namesake Clothing Line

Founder Stories

Play Episode Listen Later Apr 12, 2022 38:30


Our founder today is bred by resilience and persistence. And on his chosen path – through the notoriously unforgiving fashion industry – he needs both. Having celebrities wear his eponymous line is a thrill, but his real success, he says, stems from the fiercely loyal customers who love his brand. With immense competition and a constantly changing retail landscape, the greatest currency is care and conviction. This is the story…of Jason Scott. Learn more about your ad choices. Visit megaphone.fm/adchoices

Hacker Public Radio
HPR3566: HPR Community News for March 2022

Hacker Public Radio

Play Episode Listen Later Apr 4, 2022


table td.shrink { white-space:nowrap } New hosts There were no new hosts this month. Last Month's Shows Id Day Date Title Host 3542 Tue 2022-03-01 The Worst Car I Ever Had Beeza 3543 Wed 2022-03-02 Idle thoughts on web browsers dnt 3544 Thu 2022-03-03 All my microphones Andrew Conway 3545 Fri 2022-03-04 How I make coffee Archer72 3546 Mon 2022-03-07 HPR Community News for February 2022 HPR Volunteers 3547 Tue 2022-03-08 Password Managers Some Guy On The Internet 3548 Wed 2022-03-09 Make a custom Git command klaatu 3549 Thu 2022-03-10 Linux Inlaws S01E51: git and static site generators monochromec 3550 Fri 2022-03-11 Format; Copy; Diskcopy; Xcopy Ahuka 3551 Mon 2022-03-14 Bash snippet - some possibly helpful hints Dave Morriss 3552 Tue 2022-03-15 Unboxing a PineTime development kit Rho`n 3553 Wed 2022-03-16 Freedom of speech in open source Some Guy On The Internet 3554 Thu 2022-03-17 Guide to the Science and Technology Section of Bitchute Mechatroniac 3555 Fri 2022-03-18 PopKorn Episode 1: The Fallacy of the Unreasonable Effectiveness of Mathematics in the ETC BlacKernel 3556 Mon 2022-03-21 TTS for HPR takov751 3557 Tue 2022-03-22 A short story about Lenovo and laptop batteries folky 3558 Wed 2022-03-23 How I'm learning Haskell tuturto 3559 Thu 2022-03-24 Linux Inlaws S01E52: The Zig Project monochromec 3560 Fri 2022-03-25 LCh Components Layer Modes Ahuka 3561 Mon 2022-03-28 Employment security Archer72 3562 Tue 2022-03-29 Creating a new project with Haskell and Stack tuturto 3563 Wed 2022-03-30 Home Coffee Roasting, part 1 dnt 3564 Thu 2022-03-31 Removing EXIF data from an image Dave Morriss Comments this month These are comments which have been made during the past month, either to shows released during the month or to past shows. There are 21 comments in total. Past shows There are 7 comments on 7 previous shows: hpr1743 (2015-04-08) "Scale 13x Part 1 of 6" by Lord Drachenblut (R.I.P.). Comment 1: Ken Fallon on 2022-03-05: "Thank you Lord D" hpr1780 (2015-05-29) "16 - TrueCrypt and GnuPG - An Update" by Ahuka. Comment 4: elmussol on 2022-03-27: "mistag" hpr3461 (2021-11-08) "Changes to HPR Branding" by HPR Volunteers. Comment 2: Bentley Sorsdahl on 2022-03-12: "The TTS voice" hpr3496 (2021-12-27) "How I record HPR Episodes" by norrist. Comment 3: dnt on 2022-03-09: "I use it" hpr3515 (2022-01-21) "ADB and scrcpy" by Ken Fallon. Comment 1: Archer72 on 2022-03-03: "On my list" hpr3533 (2022-02-16) "Porridge" by dnt. Comment 4: Windigo on 2022-03-18: "Very informative" hpr3534 (2022-02-17) "Vernier caliper" by Ken Fallon. Comment 3: Michael on 2022-03-10: "Unit missmatch" This month's shows There are 14 comments on 8 of this month's shows: hpr3546 (2022-03-07) "HPR Community News for February 2022" by HPR Volunteers. Comment 1: dnt on 2022-03-09: "Thank you" hpr3551 (2022-03-14) "Bash snippet - some possibly helpful hints" by Dave Morriss. Comment 1: Some Guy On The Internet on 2022-03-20: "Bash for the Win."Comment 2: Dave Morriss on 2022-03-21: "Hi SGOTI" hpr3552 (2022-03-15) "Unboxing a PineTime development kit" by Rho`n. Comment 1: Some Guy On The Internet on 2022-03-26: "Development on Pinetime" hpr3553 (2022-03-16) "Freedom of speech in open source" by Some Guy On The Internet. Comment 1: Trey on 2022-03-16: "Great Intro"Comment 2: Trey on 2022-03-16: "Important topic"Comment 3: Beeza on 2022-03-17: "Free Speech"Comment 4: Ken Fallon on 2022-03-17: "My thoughts"Comment 5: jezra on 2022-03-22: "the show" hpr3557 (2022-03-22) "A short story about Lenovo and laptop batteries" by folky. Comment 1: Some Guy On The Internet on 2022-03-31: "Thank you." hpr3558 (2022-03-23) "How I'm learning Haskell" by tuturto. Comment 1: Some Guy On The Internet on 2022-03-23: "Nicely done."Comment 2: tuturto on 2022-03-24: "Good idea" hpr3563 (2022-03-30) "Home Coffee Roasting, part 1" by dnt. Comment 1: tuturto on 2022-03-31: "Very interesting" hpr3564 (2022-03-31) "Removing EXIF data from an image" by Dave Morriss. Comment 1: Some Guy On The Internet on 2022-03-31: "Much Respect" Mailing List discussions Policy decisions surrounding HPR are taken by the community as a whole. This discussion takes place on the Mail List which is open to all HPR listeners and contributors. The discussions are open and available on the HPR server under Mailman. The threaded discussions this month can be found here: https://hackerpublicradio.org/pipermail/hpr_hackerpublicradio.org/2022-March/thread.html Events Calendar With the kind permission of LWN.net we are linking to The LWN.net Community Calendar. Quoting the site: This is the LWN.net community event calendar, where we track events of interest to people using and developing Linux and free software. Clicking on individual events will take you to the appropriate web page. Any other business Access problems from Argentina An HPR listener from Argentina reports that the HPR site is unavailable from there. This applies both to an ISP connection and on a mobile phone. It's not clear what is causing this. Reportedly the problem was resolved on March 30th but the next day it returned and at the time of writing the HPR site is still unavailable. Older HPR shows on archive.org As reported on the last Community News all shows in the range 1-870 had been uploaded except for shows hpr0001 - hpr0003. Shows hpr0001 and hpr0002 had been "blocked" by existing non-HPR items from over 8 years ago, with the names we were going to assign. Show hpr0003 seemed to have been an early attempt to upload blocks of shows since it contained the audio for shows 1-9, but no notes. We received help with clearing the slots for shows 1 and 2 from Jason Scott of the Internet Archive, and the correct shows have now been uploaded. Show hpr0003 has now been resolved by replacing the contents with the appropriate transcoded audio and the notes have been added to it. We can now consider this project to be complete!

The Jason & Scot Show - E-Commerce And Retail News
EP290 - Shoptalk 2022 Recap

The Jason & Scot Show - E-Commerce And Retail News

Play Episode Listen Later Apr 1, 2022 58:22 Very Popular


EP290 - Shoptalk 2022 Recap ShopTalk held it's first in-person show since 2019, May 27-30th in Las Vegas. The show made the move from the Venetian to the Mandalay Bay. Nearly 10,000 attendees joined more than 600 exhibitors at this years show. Making ShopTalk one of the first industry events to truly feel like it did prior to the pandemic, and living up to the billing as the retail industries reunion. Shoptalk has truly established itself as the preeminent digital commerce event in the US. In this episode Jason and Scot recap all the major keynotes, trends, and themes from the show. If you wren't able to attend, this show will catch you up. If you did attend, they episode will help you write that event recap you owe the rest of your team! Episode 290 of the Jason & Scot show was recorded on Thursday April 8, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show this is episode 290 being recorded on Thursday April 7th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:38] Hey Jason and welcome back Jason Scott show listeners well tonight we are excited to talk about shoptalk Jason you went for the show I was not able to make it this year unfortunately but you went and you are going to report on all the happenings and I'm excited to hear how it went. Jason: [0:57] I know I feel like listeners should know that your April Fool's joke is you told me you were there and I kept waiting like at the Starbucks to meet you and you never showed. Scot: [1:06] Not true not true I was a good co-host and I let you know with plenty of time I wouldn't be able to make it. Jason: [1:12] I am teasing but I do think shoptalk overlapped April Fool's this year. Scot: [1:17] It was her a lot of shenanigans. Jason: [1:19] There there was not any there was some usual trade show Shenanigans but I'm not sure I would say there was any April Fool's related Shenanigans but it was a good show you missed a good one. Scot: [1:31] Before we dive in what was the Starbuck situation. Jason: [1:33] So the Starbuck situation I would give it a B+ so it's a for people for a long time treat your followers shoptalk started out at the Aria as a small show and then it outgrew the Aria and they moved to the Venetian which it was nice because the Venetian does have on-prem Starbucks but the Venetian is a, kind of very big and they did it there for a number of years and then they right before the pandemic they announced they were moving it to Mandalay Bay and so this was the first one in Mandalay Bay and Mandalay Bay is good because it has. To Starbucks one in the casino area and one on the way to the convention center so so ordinarily I would give that a plus but they one of the Starbucks is still closed from the pandemic it hasn't reopened and the one on the way to the convention center normally takes mobile orders which is awesome, for the convention they turned up they turned off mobile orders every day of the convention. Scot: [2:41] I don't need it. Jason: [2:43] I stayed very well caffeinated and in my new world where I drink iced coffee from Starbucks branded iced coffee from the grocery store I got to augment my stops at the Starbucks by having a couple, jugs of Starbucks iced coffee in my room as well so no one should be worried about me. Scot: [3:01] That you can say in your backpack or strapped to your head like I have one of those beer hats. Jason: [3:06] Exactly and I showed up at a couple morning meetings with like to Starbucks and it's always this great debate like should I go hide in a closet somewhere and finish one so that the people in this meeting won't know that I was double-fisting it or should I just embrace my, my problem and I embraced it. Scot: [3:22] Everyone listens to the podcast Selena it's a well-known thing no one judges you for your Starbucks. [3:35] We live all coffee we're pretty agnostic on the coffee. We'll call what were the so that's the Starbucks what about the this whole thing called retail and e-commerce. Jason: [3:50] Yeah so before we jump into all the the topics and going ons it's a I would just say like I think there, I don't know what's the official or The Unofficial theme but they called the retails reunions and I feel like it was pretty apt this is the first big show, that to me felt like it did before the pandemic they had 10,000 attendees which. If it's off from from 2019 it's only slightly like maybe they had 12,000 attendees in 2019 so, 10 felt like a big show they had a 650 exhibitors. It felt pretty normal which was awesome and one of the best things about shoptalk normally is the networking and catching up with friends and I feel like that was in full effect and, extra fulfilling this year because you know I just got to see a bunch of people that I enjoy spending time with that I hadn't gone to Sea in a couple of years. Scot: [4:52] Prickle yeah so it's kind of a I like this post covid lifestyle where it just feels like nothing happened it uh it's a it's a joy. Jason: [5:00] Yeah yeah I feel like the biggest Debbie Downer for me is everyone I was excited to see was like mostly just asking me about you. Scot: [5:07] All right sir I'm through through Outlet cool what did any. Jason: [5:15] Throw out because maybe I'll throw a contrary position at the end but I would say the overall mood at the show was also interesting to me it felt very optimistic like people were upbeat people were. Kind of like enthusiastic about the year ahead and you know I don't know it was it was a good vibe. Scot: [5:36] Yes I was tracking a lot of the social media and it was interesting a long this so you had shoptalk which is like you know it was like one one track if you will and all the positive things there but at the same time and there was like some some chaos in e-commerce land where we had the single click checkout thing called Fast kind of falling apart we had, lot of the rapid delivery companies, go puff is not one of them but you know them better not be a gorilla and like three or four of them kind of imploded kind of right during shoptalk so there is kind of envisioned you guys like yeah this 15-minute deliveries the future while right outside the conference center it was kind of falling apart. Jason: [6:17] There was some version of that there was you know Uber instacart and doordash all talking about instant delivery well a lot of the, the tenuous VC funded ones were, we're announcing their their shutdowns and for sure they're there was I mentioned 650 exhibitors I think about 620 of them were payment providers. Or buy now pay later surfaces and what like if you walked around the show you'd think that was the biggest thing ever and and yeah / your point like you know one fast runner fast as a payment provider was kind of spinning down and laying everyone off while this while the show is going on so not a lot of talk about that at the show. Scot: [7:05] Yeah weird will call I'm excited to hear your take on things let's let's jump in. Jason: [7:10] Awesome so I kind of am dividing tonight's talk into two sections the main Keynotes and kind of what my highlights were from the Keynotes and then, some of the main trends that I sort of picked up on from the show so they will start with the key notes and all the big media companies you know had a keynote So So Meta was there not with maybe the most senior met a person like that like shoptalk tends to get big names for the Keynotes and The Meta was like a track keynote from Benjy Shalimar who's like the VP of Commerce which you know big roll it meta but it wasn't like they had Sheryl Sandberg or someone, they had Alan Siegen from Google who's like the president of America's Partnerships and they he talked about Google and YouTube, and you know from those platforms, meta was like super bullish on social commerce as you would expect but they were highlighting that like hey the biggest growth area at Facebook in the short term is Commerce, and he specifically called that stuff you talked about all the time that like there's a huge amount of untapped buying intent and Facebook groups, and Facebook Marketplace and then they're very bullish on the live streaming via reels in Instagram. Scot: [8:40] This guy's a genius. Jason: [8:41] Yeah so he was he was pitching that and you know he didn't. Again people don't tend to break news at this show but you got the impression that there was going to be some some new product launches in the in the near future that we're Commerce related you definitely don't get the impression that that, Netta is exclusively focusing on VR and moving away from Commerce, and then very similarly Google was like Hey Commerce is where it's at, you know they always have fun data to share that you know they always share some Trends about like, search and you know one of the interesting things is they were saying was that while there's a lot of evidence that people are returning to stores as the pandemic abates, that it's not at the expense of digital it's in addition to digital so they were. They now have a lot of geolocation data in the Google ecosystem and so they were talking about how like fifty-four percent of shoppers. [9:40] Have been to five different shopping channels in the last two days so in-store and online and they're they're super bullish on YouTube as a Commerce platform so they're they're both talking about, lot of new shoppable video formats and shoppable video ads and YouTube is a live streaming platform for influencers. In you know increasingly they have so many add products on Google that it can be hard to figure out where to put your money and what to invest in and so they have kind of one new, new ad product they seemed to be leaning into pretty heavily which is called performance Max and the idea is you just close your eyes and give Google its money your money and Google figures out the best places to put up for you. Scot: [10:26] It sounds a little suspicious I'm going to get Sr some machine learning in there that just going to magically spend my money for. Jason: [10:33] It's got like a bunch of real time optimization and and you know the obviously like you should be cynical about those things I'm a little dubious but I would say that a lot of these. Real-time allocation and bidding systems like you know they do tend to work pretty well like they do tend to outperform humans that are trying to make make you know decisions based on. Historically wrong stuff and opinions. Scot: [11:01] Yeah the we've been experimenting with some of the stuff that spiffy and you used to do narrow match and Broad match experiment and then as you as you do some of these under the hood as we watch what they're doing at least you have some visibility it's not like a black box you know it actually seems to be doing a pretty good job and it takes a lot of manual work out of what some of the best practices that you would do so so I like to poke fun but I do think there's definitely a there there. Jason: [11:28] Yeah ya know I tend tend to agree and prove your point like you can put all the parameters you want and so you can run a test and see how it works and kind of, increment into you know a bigger chunk of your budget, but then we had like one real retailer on the main stage which was Catholic a who's a CEO of Sam's and she was pretty interesting she was talking because you don't normally think of Club as being a super digitally engaged category and you know digital being super important to club like the, the most famous club retailer in the world is Costco who I would argue is why quite famously a digital Luddite, and Kathy was talking a lot about how important omnichannel was for Sam's and how like successful scan and go has been and that like. That that specific particularly with younger Shoppers with Millennials that there's that there's a preference to scan and go over you know traditional checkout and the scan and go customers, shop more frequently and spend more so they're they're the best customers and that Sam's Club is even running ads promoting, the scan and go functionality and that was interesting to me because. [12:51] Walmart has kind of tested and moved away from scan and go a couple times I feel like they're kind of leaning back into it at the moment, but it seems like it's and it's club like they're pretty convinced it's a no-brainer that it's a net positive so so just walk out. Type technology you know sort of more proof that customers appreciate. Scot: [13:14] Nursing J W for the win. Jason: [13:16] Exactly and then the Big 3 key notes as far as I was concerned that were most interesting where all the the. I'll call them local Commerce is what they want to be called now or we might traditionally called them rapid Commerce but so it's the. CEO of instacart Fiji Simo, the president of doordash Chris Payne and then the CEO of uber dhara and I can never pronounce his last name but but so that would, he begets as far as I was concerned and those are you know three interesting companies in our industry right now and. [13:57] You know at least two of them maybe all three of them you don't necessarily first think of as Commerce. Or if you do you think of them exclusively is kind of food Commerce and they all were kind of talking about their General Commerce Place so so it instacart, it's all about becoming the platform for local Commerce right and so exactly kind of like. [14:19] GSI pivoted from being a turnkey solution to being a platform that retailers used instacart is launching all these white label Standalone services so carrot ads and. Carrot fulfillment and they're opening their own rapid Commerce distribution centers that you can stage your products in and, and you know offer 15 minute or 30 minute delivery windows, so that you know it's kind of interesting instacart was really trying to sell their their stuff as services and and white labeled services and not just for food so across all of Commerce, the same with doordash doordash seemed to be talking about hey we're we're all general merchandise, were you know doubling down on using. Fulfilling orders from stores helping stores either use us as their own last mile service and even helping. [15:28] Create inventory locations for retailers that are closer to Consumers and Chris Payne talked a lot about, these delivery promises and it was interesting he was like. You know we can all do 15-minute delivery but there definitely is not a path to doing 15-minute profitably and there's a lot of operational challenges and he was kind of arguing, that he felt like 30 minutes was The Sweet Spot that that like he thought it was totally viable the offer, in a peeling assortment of items for 30-minute deliver and meat delivery in major Metro areas and that that was going to be the focus of doordash. And then Uber, same thing like you know right now ubereats makes as much or more than then Uber rides, and if you've been watching TV you may have seen they have a national ad campaign right now which is pretty funny called Uber not eats and it's you know promoting all the non edible stuff that you can get delivered from. From from Uber and and that like they wanted their kind of phrase for themselves was we want to be the local business operating system so all the stuff. That a business needs to do kind of local Last Mile does that get you all fired. Scot: [16:49] Chris Payne was that a it does Chris Payne was a team I know him from her. He always has he was at like MSN and then eBay he's been all over the place he said he's kind of a he started I think it was a CTO for a while but I think he's now more operational. Jason: [17:09] Yeah I mean he was good and you know it was interesting to hear from all of them I do think all of these like startups that are you know. You know I think there is a significant infrastructure disadvantage when when kind of uber doordash and instacart are all weaning into your space. Scot: [17:28] Yeah it's hard to hard to compete with them on one side and Amazon on the other it's a bit of a crunch. Jason: [17:36] Yeah and it kind of my big takeaway from the these these key notes in aggregate is, the swim lanes are off by each of these companies might have been born in a slightly different category of the gig economy of you will, and they you know they each had kind of their home market and they all have decided that the growth opportunity is to expand into each other's market so I think these three companies, feel increasingly like direct competitors to each other. Um so that was kind of my Keynotes and then and I did not get to attend every single key note it was a pretty busy show and I was over programmed, but so then I did attend as many other sessions as I could and here kind of the big themes from my perspective and you tell me of any of these resonate with you. [18:26] There are a lot of sessions about buy now pay later and like it was very optimistically covered, in these sessions and Mackenzie did a session where they were sharing some consumer research that you know more than sixty percent of consumers plan to use it I thought all the, the buzz around being PL was interesting because, in my world it almost feels like like that that trend has already peaked and is starting to decline. [19:00] So you know part of a lot of retailers adopted be in PL they originally World on their website now the ruling it out in point-of-sale and a little known fact, it's more expensive for most retailers than a traditional credit card transaction and the argument was, that it would bring incremental customers and higher value customers, um and like that hasn't been universally true amongst my clients that have tested it, and the kind of the world has changed a little since these Services first rolled out now these services are all showing up on credit reports which, for a while they weren't and so that was a reason a consumer might have chosen to use this versus traditional credit card was if you know, they already had a spotty Credit Report or didn't want to risk getting a spotty credit report and there's a lot of talk about like default rates starting to really creep up on these things so I kind of wonder. [19:57] How durable they're going to be in the long-term especially if you know the economy keeps being challenging for a little while. Scot: [20:05] Yeah and one of The Shining examples was Peloton which is kind of Hit the skids pretty hard and I think they were like half of a firm's volume or some some crazy number you know of one of the. Jason: [20:19] Meaning a lot of protons where bye. Scot: [20:21] That's got a great ahead. Jason: [20:22] Installment plan yeah okay. Scot: [20:25] Yeah like something like 80% of peloton's had an affirm plan and so but also I think it was by far our firms biggest Merchant. I've read you know like a very material percentage of a firm's, what do you guys call it transaction payment volume through those bmps I don't know whatever the metric is of the transaction volume flowing through I think I think Peloton was a big one and it's there in a world of hurt so I wonder if that's creating some pressure on the industry to. Jason: [20:50] Yeah at the very least I don't think the world needs as many as we have right now so I would expect at the very least that we're going to see some consolidation in that space and it, you know it certainly has a place in the ecosystem but there was a while when I was like oh my God the Magic Bullet to every Commerce problem is buy now pay later. Scot: [21:11] Yeah there is was there any good consumer Behavior though that you believed or was it all felt like the the buy now pay later guys had just funded it that consumers love it. Jason: [21:26] Yeah well yet I mean I don't think the Mackenzie research was funded by by a particular company but you know it was this stated preference survey from customers and you know how much I love. Stated preference service from from consumers. Scot: [21:41] Yeah. Jason: [21:44] Side note 99% of all alcoholic say they can stop drinking whenever they want if you want to do a survey. Scot: [21:53] Absolutely and everyone says they'll spend more money for something environmental friendly than they never do. Jason: [21:58] And a hundred percent of people are of above average intelligence. Scot: [22:03] Yes and handsome. Jason: [22:05] Which doesn't yet turn out to work out so. Another big talking point at the show was everybody's favorite word to hate is omni-channel like there were a ton of omni-channel sessions there's a lot of interesting talk about, people returning to stores like there is mixed messages about the rate of digital adoption declining and I would say. [22:34] The rate of acceleration is declining but like digital is not diesel is not shrinking in any like absolute basis. A lot more of these omnichannel amenities and so this was like that was a lot of the Sam's Club talk was about that Dave gilboa who's the one of the cofounders of Warby Parker he was talking a lot about Omni Channel and the role of the stores in their business model and how they've kind of gone back to Virtual try on like the I don't know people know that the original plan for Warby Parker was, that you could use your phone to try glasses on and. The technology wasn't quite there when they launched the company and people didn't like it very much so they end up having to do all these, tried for five pair for free as an emergency stop Gap but now they feel like with the lidar and the latest iPhones they feel like the virtual try and experience is working better than the, the tripe are model and so they're starting to see a lot of uptick in that but people still want to come into the store to buy the glasses so kind of talking about, Omni channel for the win. Scot: [23:45] That's not harmonized. Jason: [23:48] Yeah no only 44 what's his name Steve Dennis. Scot: [23:56] Dennis yeah. Jason: [23:57] Sorry I missed her bifurcation is how I think of them but. Data is always a buzzword at this show which again I like data as much as the next person but I'm not sure like as a tactic that it's a standalone thing but a lot of people wanted to provide case studies about how they were, you know leveraging data in new ways and particularly omni-channel data so John strain who's the chief digital officer Gap was talking about, all the new initiatives that Gap is doing for first-party data and he was arguing that like you know with the two doing personalization with first-party data like they were saying. [24:41] Did that, they were able to acquire customers that were like 40 percent more likely to be new file customers as opposed to Labs customers and it had a 30 percent higher order value than, then kind of their their pre data-driven customer acquisition tactics. The Steve Miller who's the head of digital at Dick's Sporting Goods he was talking about a lot of. Sort of the data collection techniques that they were using and how they were getting way you know better outcomes out of personalization they had a kind of cool example I like. Dick's Sporting Good launched an app called I think it's called Game Changer and what it is is it's an app for your phone to keep score at a baseball game and by keep score do you know what I mean like track all the stats. People for a long time have Branagh book and like. Scot: [25:37] Book yeah. Jason: [25:38] Manuel keep score the game so they created this app they give it away for free but what it does is it now like get wet them get 27 million. Like weekly Baseball fans like in their ecosystem that they then get to Market you know they have first-party data on and get to Market to so it's kind of like when. Um Under Armour bought MyFitnessPal for example like kind of interesting places where retailers are, are like building or buying these digital utilities that aren't necessarily directly related to Commerce so I just to get closer to customers that they can then Market. Scot: [26:21] Yeah that is color all Trojan Horse strategy. Jason: [26:24] Exactly and then Julie Bornstein who's the founder of the yes, I think a past guest on the show she was kind of talking about her first party data and she was throwing out red meat to all the Consultants that are selling personalization so here's going to be the money quote that you're going to see in every brochure you get for the next year, our first party day I driven first-party data experiences drove a 75% increase in annual spend a hundred percent annual order frequency and 125 percent better retention rate. So sounds great sounds like they got some improvement that move the needle for them I'm excited for them, here's going to be the thing when you see all these personalization vendors that are now pitching that to you like. Personalization isn't like a binary thing it's not like you don't have it and then you do have it and these are the results you expect when you do have it right like everybody's doing personalization to some extent and like how much, Improvement in results you're going to get is going to be directly related to how bad your experience was before and how far you improve it. Scot: [27:33] Yeah yeah could so it could be just started with really bad bad numbers and then didn't kind of. Jason: [27:40] Exactly so I wouldn't I mean I wouldn't be like putting too much stock in these like benchmarks are case studies as like predictive in any way of what an individual user will get but like of course if you can get more customer data and use it to have more relevant experiences that's going to be you know benefit. Scot: [27:57] Now one thing I'm noticing is previous shoptalk sweat with this whole panel format this is sounding much more like individual speaker was that that kind of change of the format. Jason: [28:08] Not necessarily so they kind of have a few formats so they have like they have the key notes which is almost always, an interview that presenter an interviewer and that that was still true so then they have track key notes and attract keynote is usually in individual speaker or an individual speaker followed by an interview and then they have these panel formats and so in some cases, I'm cherry picking what I thought was interesting from one speaker and a panel of three but in a bunch of cases these were track Keynotes. Scot: [28:47] Got it. Jason: [28:49] And we'll get to the very best track keynote in a minute which you know was obviously mine. Scot: [28:56] No bias there. Jason: [28:58] Yeah, so a lot of talk about the best and most cost-effective ways to acquire customers so you know there was a ton of sessions talking about live streaming and kind of the, the kind of at this point I'll call it the kind of predictable tripe that like oh my gosh you live streaming is huge in China and may or may not be coming to the u.s. but you should be testing it like you know Google obviously had a big keynote talking primarily about live streaming a ton of practitioners were talking in particular about like their experience on Tik-Tok and successful live streaming HSN was obviously talking about their success and then there were some, shop shops is a live streaming platform that you know gave an interesting case study and then, I would say there's always a couple of vendors that like emerge I don't know if they're necessarily the best or not but like kind of win the show for share of voice and so every time someone's talking about live Commerce the vendor that they were talking about partnering with was firework which is a enabler of live streaming, Commerce and so it felt to me like they they did a good job showing up in all these conversations are you bullish on live streaming. Scot: [30:17] I am but it's because you have trained me that it's so big in China and then you know it's one of those things, a lot of the stuff in China we thought would be good kind of come across as not like chat Commerce and why bow and all that so but it's one where you know I see these influencers and I think it will catch on because we've got, the Kardashians and if they ever did a live stream or something like that it would be huge we just need we need like that spark and kind of a unique American take on it, probably from a Content perspective not underlying technology but it all has to come together. Jason: [30:52] Yeah so I don't like we may need a an updated deep dive on live streaming in China because it's actually, it's evolving super rapidly like there was this interesting phenomenon at first where all the live streaming was happening on retail platforms so it was like, kind of influencers that got made famous by Ali Baba and j.d. on their platform so think of it as people were consuming live streaming on Walmart.com not on tick tock, and then the government kind of crack down on some of these influencers who apparently weren't paying taxes, and and it kind of shifted the live streaming to the social platform so no like now Dao Yuan which is Tick-Tock in China is. The destination for live-streaming so it's just been interesting, but one wave live streaming I really like and I think coach was talking a lot about in their their track he noted the show, is sales associates as in as micro influencers and doing live streaming either from the store or after hours which. Scot: [31:55] Yeah we'll have to get caught up on them. Jason: [31:58] It's a related Trend that got a lot of Buzz this show as another way of acquiring customers as micro influencers that's another one that I'm kind of bullish on and there were some good case studies there, so Jill Ramsey is the CEO of AKA Brands was talking about like micro influencers being their most successful new customer acquisition strategy there are a bunch of apparel brands, um one that I hadn't thought of that I feel like I need to get updated on more, Alyssa Walt is the chief business officer for Burton Snowboards so you know all the snowboarding accessories, and she was talking about they were having huge success using NCAA athletes as influencers, and of course if you're not following it closely that used to be illegal for or not illegal but like it was a gainst the NCA term so you lose your college eligibility of you made any money as a, influence our sponsor and now their college athletes are all permission to. To endorse products and make money and so it's kind of open this new, new channel if you have a product that's appropriate to be. [33:13] Advocated by college athlete so that seemed interesting that they were a fast mover there, and then I mentioned coach was definitely leaning into influencers and particularly using sales associates as influencers. Scot: [33:29] Cool aunt heard the NCAA thing yielding some some fruit so that's interesting to hear. Jason: [33:35] Yeah I've seen some funny like local case studies where do I go up a car dealership hired some NCAA athletes and as you could imagine, like some of them are awful and some of them are awesome. So I just like some of the like the quality of the deliveries have been pretty funny and uneven. [33:55] So another big talking point that kind of it was not the topic of a lot of sessions but it got mentioned in a lot of sessions including mine was the emergence of retail media networks and I would say that was, something that came up at a lot in hallway conversations more so than in like content on the stage. But everybody and their brother you know now has a retail media Network and they you know they're all doubling down and one thing they're all doing is expanding, Beyond digital search so you know more different ad platforms on their websites but increasingly a lot of. Media opportunities in stores so you and I were talking about some of these offline like you know you know in-store displays and things like that, and then also a bunch of these retail media networks are offering dsps and letting you buy ads on Google or Facebook using, first-party targeting from the retailer so you know you think about the depreciation of cookies in your ability to buy your own look-alike audience on Facebook, you know you can still pay Walmart to buy look like audiences on Facebook for you and that can be pretty successful. [35:14] So we already talked about the payment Trends another big Trend that came up a lot we kind of covered it in the, the Keynotes was the rapid Commerce being a big thing and then what I wanted to put on your radar screen. When the came up an awful lot a few times in sessions and then a lot in the hallway is everyone is metaverse curious. Scot: [35:41] Yeah yeah I read one of the summary as was everyone's talking about metaverse but no one thinks they'll actually be an e-commerce down there so I don't know we're people thinking there's actually going to be some Commerce happening or they were just. What is this wise. Jason: [35:56] So I don't know that's a good question I tried to ask probing questions and like the vast majority of people you talk to don't actually understand what they even meet like there's a lot of confluent, compilation of terms right like web 3 metaverse, um blockchains cryptocurrencies and so it's it's you know you're talking to someone about the metaverse and then they're telling you why they invested in Bitcoin and you go well like those are related but they're not the same thing. Scot: [36:28] Yeah it's like 13. Jason: [36:30] Yeah but so there are a couple case studies from some gaming companies that we're doing some in-game Commerce again Mackenzie like kind of had some consumed like part of their presentation had all these like, evolving consumer Trends and they again there's a stated preference for take it with a huge grain of salt um but they ask customers how many hours a day they expected to spend in the meadow verse five years from now and the average answer was 4 hours a day, and for for Jen's he's the average our answer was nine hours a day. Scot: [37:03] You know every pretty much every waking hour or sleeping hour will be the members. Jason: [37:09] Yeah and, you know I'll tell you about my evolving opinion The Meta verse in a minute but you know a really interesting question is what it like is like are we in the meta verse right now like like a zoom call the metaverse is. But Facebook messenger chat the med over like you know the there's a lot of gray area in definitions. Scot: [37:34] Nursing. Jason: [37:36] And so if you can't like if all my time on Twitter is in the meadow verse then I might be close to that average now. Scot: [37:44] Yeah yeah I don't know I don't think that counts. Jason: [37:49] And so I will highlight like I di think we have a metaverse Commerce Deep dive in in our near future, everybody wants to learn about it and understand it like I've been doing some kind of meta verse 101 Commerce conversations with a bunch of clients, and like at the very least if you're going to be an early mover and do some piloting like there are a bunch of easy to make tragic mistakes to make early on that you should. You should be aware of and so it just you know it might be an interesting topic for us to do a deep dive on. Scot: [38:25] Yeah we'll put it on the list. Jason: [38:27] Yeah and I got corralled by everybody's favorite venture capitalist Andreessen Horowitz and they're wildly boyish on the members. Scot: [38:36] Which which one of the folks steamer. Jason: [38:40] So they now have like a whole team, dedicate like that and you probably know them better than I do but you know they're trying to have this spin of providing all these services to entrepreneurs so they have like a lot of kind of. Share real sources and so you know the pitch to me is like, you know man if you have any client projects like we can play matchmaker and help introduce you to the right you don't companies in our portfolio and stuff like that so the these were not like Investment Partners these were all operating partners. There were trying to accelerate business for their portfolio companies that were pitching me. Scot: [39:25] I knew they had crypto Focus I didn't know they had a team thinking about the meadow verse that sinners. Jason: [39:29] They do have a crypto focus and I'm saying metaverse but I'll tell you what they really have their their their in addition their trip to focus they have a web 3 Focus. Scot: [39:38] Okay they're kind of loving it all together. Jason: [39:39] Um yeah which there is an important distinction between metaverse and web 3 which would be fun to talk about it we do a deep dive. Scot: [39:47] Yeah alright good teaser. Jason: [39:49] Awesome, lot of talk I mentioned this already but there was a lot of talk about the return of stores which is funny because you know I wasn't where stores went away, but maybe the buzz of the stores went away and you know now like stores are coming pretty well against their soft pandemic numbers and digital is comping, not as well against their Mega pandemic numbers and so, there's a way in which you look at it and go oh man you know store growth is unusually high and digital growth is unusually low. [40:22] I think that's kind of a misunderstanding of the data a little bit in a lot of cases but that was, a big hallway conversation and then the conversation that I didn't hear that really surprised me I mentioned the mood was really kind of Rosie, I have to be honest all my one-on-ones with clients leading up to the show have not been Rosy like there's a, awful lot of concern amongst the folks I work with about what everybody's calling the macros and you know by that they mean, like inflation persistent supply chain problems you know consistent persistent like economic instability like housing supplies and cost-of-living going up like all these, these kind of Doom and Gloom Financial measures and then you throw you know gas prices in war in Europe, on top of all that and I'm talking to a bunch of people that are like really worried about the Financial Health and spending ability of their customer base and there was none of that at the show. Scot: [41:24] Yeah yeah you know the consumer confidence numbers taken a precipitous fall which I always use is kind of my barometer and I'm I am also worried about the macros. Jason: [41:36] Yeah I mean you know I get these wrong all the time but there was a time early in the pandemic when, when you know my narrative was like the pandemics probably going to cause a recession and it's probably going to end with a period of like crazy accelerated spending similar to The Roaring 20s and the irony is, the opposite kind of happened like the pandemic like drove a two-year period of crazy spending and it feels like it's now ending in her session. Scot: [42:07] Yeah yeah it's kind of kind of backwards from what we all thought. Jason: [42:11] Yeah I hope that's not how it all plays out but. Scot: [42:14] Shown up in the numbers like you know the numbers that you talked about the retail numbers the but so it's either not happening or its early indications and we haven't seen it yet that's just kind of the big concern. Jason: [42:25] Yeah yeah no and I will tell you like if and it's going to come up here pretty soon I think another week. Last March was a mega month for retail and so the comps this March. Are copying against are really hard number and you know a lot of people feel that like the macros like really started to show up in the consumer numbers this March and so if, like there's a chance that like the comps are going to be really ugly this March it's going to be a interesting month to watch. Scot: [43:02] All right we'll keep an eye out. Jason: [43:03] Yeah I did say the last best session best session for last, I did a track keynote talking about achieving digital profitability right and I so I was the one Doom and Gloom session I'm like hey there is a bunch of macro concern over out there like obviously there was a bunch of extra digital, um activity and now the challenge we all have to face as we got to figure out how to bring more profit to our digital business and so I did a whole, track keynote talking about, um opportunities to improve the profitability and then I had a guest Jerome Griffith who's the CEO of lands and like I did a, like a 15-minute presentation and then we did like a 20-minute fireside chat talking about the best strategies to make money in this climate. So I tried to channel my inner Scott as much as possible. Scot: [43:56] What were some of the what are some of those strategies. Jason: [44:00] Um I mean it's it's black and tackling stuff we kind of you know talked about you know typical framework of, reducing cost getting more customers you know generating more revenue from each customer and then we kind of hit on, our favorite tactics within each of those three buckets Jerome like you know by far feels that the, the easiest best place to start is on the cost controls right and he's in the apparel space historically the apparel space does a horrible job of demand forecasting. [44:36] So they make the wrong stuff and they make too much stuff in that really hurts costs and you know just just fundamental costs of goods and and having good rigor around controlling, manufacturing cost is his kind of home base but like the part of his. [44:56] Feedback that was super interesting to me is lands in was a direct-to-consumer company so they were a company that was born as a catalog that sold 100% direct-to-consumer, they got acquired by Sears so then they were exclusively available on the lands in catalog and in Sears stores, and they were acquired by Sears I greatest years was starting to get distressed and turning into a fast Eddie Discounters and so suddenly lands in which hadn't done any discounting was heavily discounted, and then they got spun off from Sears and you know tried to recover their non discount price point and, they expanded into a bunch of other channels so today you can buy lands and direct from their website which is still about 50 percent of their sales but they sell wholesale through Macy's and Kohl's, which you know our discount channels and then they they also sell 1p on Amazon and so it was interesting he talked about wholesale and marketplaces being, a very important and vibrant customer acquisition strategy for a direct-to-consumer company and so he felt like. [46:07] Like the customers that he was meeting at Kohl's were incremental to the customers he met directly and that like partnering with coals and Macy's was, way more cost-effective way to acquire customers then Facebook ads. Scot: [46:20] Nursing and then I like the marketplace take that's a that's a good one. Jason: [46:24] Yeah yeah yeah so he I mean he was kind of like you got to be where the customer is control your costs, and then you know there are things like if you are direct-to-consumer like you should launch a retail media Network and try to supplement your, your Revenue with those kinds of tools and you know I did some stuff just on basic block and tackling and on mobile experiences that we all still get wrong and improving mobile conversion and stuff like that. Scot: [46:54] The was there a standing ovation at the end of the session. Jason: [46:59] There was there was because I said I was going to shut up now and that that generated incredible standing ovation. Scot: [47:05] Did you do the whole Spiel of if you like this I've got 290 hours out there on the internet for you. Jason: [47:11] I did but it's 3:00 because even though we only have 290 shows the average one is longer than an hour. Scot: [47:17] Nice yeah yeah good yeah some guy we interviewed somebody's like I've listened to all your podcast is like I'm not really sure yet. Jason: [47:28] Yeah although I will tell you I ran into a ton of people so many nice comments I'm so grateful like the thing I feel bad about when you miss a show is, just so many random people like recognize our name on my badge and I had a Jason and Scot show badge, and like we're honest with Sinners and had great feedback and I was just found out talk to all these people and and it's nice to hear that people appreciate what we do and if you don't know the most common, comment I get about the show is that oh yeah I listened at 1.25 speed or 1.5 speed while I'm at on my exercise bike. And I want to say for the first time ever I met a guy who's a regular listener to the show that said he listened at 2X and that I found I sounded kind of sleepy and tired in real life. Scot: [48:18] This is in your holding two coffees did you have the thing where you're speaking and someone recognizes your voice and they're looking around like a weight had I've heard that voice before that happens to us it. Jason: [48:32] It's Starbucks every single time because but I mean hey I spent a lot of time standing in a Starbucks line and I spend a lot of time talking so a lot of people have the chance to hear my voice and go wait a minute you sound familiar. Scot: [48:43] Did anyone make fun of your title that's my favorite part. Jason: [48:46] So yes but like in fairness there mostly people that are friends of yours or mine that just like on team Scott. Scot: [48:55] Okay they're just just carrying on the chief digital retail analytics customer Journey officer. Nice cool did you guys did your company have a been big shindig was it a good show for you guys. Jason: [49:11] It was it was it was also fun because I had a fair amount of co-workers their it was fun to spend time with them and we had a team dinner that was awesome. The most purposes agencies wouldn't necessarily exhibit but we own a company that helps Implement a lot of retail media networks called Citrus ad and so they had a booth there so I it was fun to hang out with them a little bit their founder by the way we might have I try not to put pupusas people in our show very often but we might have to have him on because he's a two-time very successful entrepreneur he tricked us into buying his his most recent company. He also is a former professional Australian Rules Football player like legit. Scot: [49:58] Oh ah yeah that's that weird football that they have yeah it's kind of fatter and stubby or than our football. Jason: [50:06] What version of football is not weird that okay yeah. Scot: [50:08] Cool well yeah and we should talk about if pupal sis needs to acquire any car washes with you you and I can have that one offline. Jason: [50:18] Yeah yeah for sure you I get as you can imagine that's that's most of the cycles that that I spend it purposes is pitching on us leaning into the car wash space. Scot: [50:28] Cool did you get a chance to walk through the booths and the the show floor and see Annie was that well traffic to an any any kind of. Jason: [50:38] Yeah it's always it's always hard to tell I do think shoptalk one of the things shoptalk does well is two things they try to have some events in the floor. Um so so you know like the lunches and stuff you kind of have to walk through the tradeshow to get to the lunches so they try to artificially create some traffic but one thing I really appreciate about shoptalk is, they have down time in the agenda when there's no track or keynote content like they have like two hours a day and part of the reason is they have this this function cut these out meet up so I can retailer can attend shop up shoptalk for free if they agree to take like five meetings with vendors and then these vendors pay for these meetings and so they have to have a window to do those meetings in and so I appreciate that, it creates a more natural opportunity for people to walk the show and discover vendors without feeling like you're missing something. Scot: [51:36] Crinkle how many retailers did you meet with. Jason: [51:40] Yeah so I do always try to walk the show and I do try to stop and talk to some booths I got to be honest there's a weird dynamic Scott and I feel like you would appreciate this but Walking the Floor makes me feel old because, I walk the floor and, here's basically what goes on in my mind I don't recognize the name of any of the vendors and then I agreed to sign for a second and then I figure out that there are vendor I know super well that's changed their name three times. And so it's like I feel like the Wikipedia that's like remembering oh yeah you used to be this and now you're this and now you're that and then I know I go oh and I know these 3 people that work there right now. It is now the case that all the people I know that work at all these vendors are too old and Senior to be in the booth so. I know I never run into any folks I know in the booth that's always the the Next Generation. Scot: [52:33] Yeah and then I'll get excited that you're a retailer and then you're a podcaster and they're like. Jason: [52:39] Yeah and that's my my unfulfilled young Lame Game I play with all of them is. You know by and large they're like so what do you do and I go I'm mostly just talk about this stuff all the time and there and they like think I'm lying when in fact that's exactly what I said. Scot: [52:55] The new about the 3:00. Jason: [52:58] Yeah exactly. And then in a couple cases it Dawns on them wait a minute you're the Jason and Scot show and they like chase me down in the hallway and go you I listen to your podcast. Scot: [53:08] Very cool. Jason: [53:10] Then we go into those sleepy tired thing anyway but in the interest of bringing the average down I feel like I've covered all the show do you feel like you caught up on everything you missed by not being there. Scot: [53:23] I do the one thing that I've heard chatter from the folks I talk to is this continued pressure on Shopify you ever seen they announce their last quarter's earnings Q4 their stock has been on a precipitous slide that they haven't seen since their IPO and like 2016 I think, maybe 15 was that that come up at all or no. Jason: [53:50] It didn't come up a lot and I'm trying to remember like I actually don't think they had a booth at the show which is interesting. I could be wrong on that but I kind of don't think they had had a big booth, and yeah I mean you know obviously they're totally lumped into this whole category of companies that did amazing in the beginning of the pandemic and then like you know seem like they acted like they would continue to, to grow that pace and obviously couldn't and then you know the their stock got punished for it. Scot: [54:23] Yeah yeah and there's been a lot of Wall Street notes out saying you know that I think what freaked everyone out is the fact they're going to invest in infrastructure meaning warehouses and there's a lot of Wall Street folks trying to say. It's not that bad it's only a billion dollars but I remain skeptical that that's going to be enough and then, yep so we should just wondering if that was. Jason: [54:48] Yeah I mean if anything I would say there are a lot more fulfillment companies that would be competing with a Shopify fulfillment Network and a lot more you like I'll tell you where Shopify has a ton of competition at this show are like. POS systems which is actually a meaningful part of shopify's offering now and you know like kind of. Solutions as a service besides the e-commerce site the payment systems and all of these things that you know Shopify does and I will say it's kind of funny. I still think like a lot of people try to describe themselves as the Shopify of X which. Like doesn't sound as good as it did a couple years ago and you still hear people trying to say like we're the word be Parker of X and I'm like have you looked at worry Parker stuffers. Scot: [55:37] Yeah how about how about some of our friends from The Headless Commerce industry was there a lot of a lot of Buzz there with the. Jason: [55:47] Yeah, so those platforms were there in full strength Fazal and fabric had a big presence there you remember they raised some good money right before the show, we had Kelly on from a Commerce tools you know a number of episodes ago and he talked about the mock Alliance and that mock Alliance, has really gained a lot of traction like I'm seeing a lot more and more vendors emerging that are now members of the mock Alliance so it seems like. You know that that's not just a marketing thing that's kind of like a legitimate Trade Organization for all these headless providers. Scot: [56:27] Nursing was there like common badging throughout or something like that. Jason: [56:31] Well yeah there's a mock Alliance logo that was on a bunch of booths I they may have had events I wasn't able to like attend any of their. There are social events but yeah it seems like it's getting traction I don't know if this is a perfect show for that like. There was an ERA when like everybody needed a platform you need to go to a show to meet vendors and find out about platforms like I kind of think the average attendee here has a platform today and so you know maybe there's some that are thinking about switching. But I have a feeling that those booths have gone a little bit more from customer acquisition to. Customer relationship management and retention at the shows. Scot: [57:11] Yeah yeah nursing will cope well we appreciate you going out and braving the wild environs of the Las Vegas hotel circuit and this the Starbucks to report back to us. Jason: [57:25] It was my pleasure and if she's listening definitely congratulations to Christina Gibson and the whole team at shoptalk I do think they put on a good show and it's, like I think it's definitely set itself up as the preeminent kind of digital Commerce show in our industry now. [57:59] Yeah and until next time happy Commercing.

The Futures Archive
S2E2: The Dongle

The Futures Archive

Play Episode Listen Later Mar 31, 2022 39:07


What does our need for dongles say about the sustainability, or obsolescence, of the electronics we are designing and consuming? On this episode of The Futures Archive Lee Moreau and Liz Danzico discuss dongles and how we might find a more sustainable way forward. With additional insights from Jason Scott, Susan Strasser, Kem Laurin, and Nathan Proctor. 

Killing the Business Wrestling Podcast!
Around the Wrestling World with Jason Scott!

Killing the Business Wrestling Podcast!

Play Episode Listen Later Mar 26, 2022 43:12


From NWA, WWE, AEW and ROH, Jason Scott joins to discuss the crazy world of pro wrestling.

The Jason & Scot Show - E-Commerce And Retail News
EP289 - ShipBob Co-Founder Dhruv Saxena

The Jason & Scot Show - E-Commerce And Retail News

Play Episode Listen Later Mar 19, 2022 43:24


EP289 - ShipBob Co-Founder Dhruv Saxena  Dhruv Saxena is the co-founder and CEO of ShipBob, Inc. ShipBob is a tech-enabled third-party logistics provider (3PL) that fulfills e-commerce orders for direct-to-consumer brands. We discuss ShipBob's origin story, how the e-commerce fulfillment industry has evolved, as well as the challenges and implications of Amazon and Shopify's various fulfillment initiatives. Episode 289 of the Jason & Scot show was recorded on Friday March 18, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show this is episode 289 being recorded on Friday March 18 20 22 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:37] Hey Jason and welcome back Jason Scott show listeners Jason as you know we did a Amazon Fulfillment deep dive a couple weeks ago and that was quite a popular Topic in episode and we've been getting a lot of questions from listeners about what's going on in the world of and we are now living in a world where products used to be if you get it in a week that was amazing and now anything that's longer than 2 days feels like a lifetime so we thought it would be good to bring on one of the top startups in the Fulfillment area the shipbob and we have with us the CEO and co-founder of shipbob dhruv saxena dhruv welcome to the show. Dhruv: [1:20] Thank you so much Scott and Jason for having me excited for our conversation. Jason: [1:24] We are looking forward to it as well I'm getting tons of complaints on the feet already that people were expecting Bob to be on the show today so you'll have to tell us how it became dhruv started shipbob. Dhruv: [1:36] Yeah for sure I'll give you a quick back story on me if that's the opening question and tell you how did we come up with the name shipbob. Jason: [1:46] That would be perfect yes I asked it very awkward we Scott is laughing at me on the back Channel. Dhruv: [1:51] Yeah so. Quick back story on us you know I grew up in Delhi India came to the u.s. in 2007 to pursue engineering my co-founder on shabaab device is also from India we've known each other all our lives. And so we after we both did an engineering in the midwest here I went to Purdue we came back to Chicago and started. I'll booking in a full-time jobs at software programmers and on nights and weekends as most Engineers do. We were trying and experimenting with a bunch of thought of ideas and one of the start-up ideas was in e-commerce. And be Engineers we were able to automate effectively everything in that e-commerce business except the part around shipping and Logistics. And so every time you would have a bunch of folders we would have to run to the post office here in Willis Tower Chicago in the basement, they have a post office and we would have to stand in line and basically ship out those orders out and that became the most manual and painful part of our e-commerce business. And we wanted to find ways of automating that. [2:58] And we would call up a bunch of these existing companies 3pls who helped companies with the shipping and Logistics take all three pills third party Logistics providers. And none of them wanted our business because we were too small for them, and so that got us thinking as to hey how do others small to mid-sized e-commerce businesses figure out their shipping and Logistics we realize that there really isn't a good alternative for businesses like ours who are you know ramping up e-commerce businesses and that caught us into, thinking what should pop can be. And how did the name come about you know so when we started thinking about building a company for helping businesses with their shipping and Logistics needs. We were going for like like people want fast shipping so we should have ship and a fast you know like an animal name or something like a ship park or a ship Cheeto something on those lines so that it conveys. That heylia company which helps you with fast shipping and all of these that domain names were taken, stop after a while godaddy's recommendation engine you know started recommending you no other alternative domain names and one of them was shipbob for 299 or something, and so we say you know we don't have money but this seems like a cool name and so if you just turned shipbob.com for 299 and that's the story of her name and so now we have a good messaging around hey, Bob Means bending over backwards for your shipping or Bob can be a plumber Bob can be you know any use for gyves but as Bob kennels to be a shipment so that's like the marketing angle on shipbob. Scot: [4:24] Very cool so it's interesting because this kind of parallels a lot of a lot of companies in e-commerce they start with people building e-commerce stores and then they're like, this part of it stinks I'm just going to focus on solving this so what is your original e-commerce store do. Dhruv: [4:42] So we started were doing a lot of like printed photographs and so you know this is like 2013 2012, bear Instagram had just been acquired by Facebook for like a billion dollars and so we thought oh wow that's photo-sharing seems to be like a heart, market right now and Instagram is all about digital photo sharing so what if we brought back the Retro way of sharing pictures which is people would print and mail pictures to each other so our e-commerce business was that you would send us a photo. Honor text bot we would print that photo we would frame it we would write a message at the back of the for any personal message you wanted and mail it to your friends and family all across the world. And so that was sort of you know our big idea then like physical photo sharing. Scot: [5:28] Cool car like frame bridge I think does some of that now cool yeah so then you you did you wind that down as you kind of pivot it over to the Fulfillment center. Dhruv: [5:39] Yeah it won't down on its own to be honest because once we started focusing on on shipbob E that business wasn't really taking off with shipbob first was was so we started spending a lot more energy on shipbob. Scot: [5:52] And then so that was 2015 earlier kind of also 2014 yet. Dhruv: [5:58] Now 2014 2015 we got into this incubator called y combinator Scott so. That allowed us to you know quit our full-time jobs because y combinator gives you like a hundred and twenty thousand dollars so that was enough money for us to like put in you know our notices on a full-time jobs and go all in on shipbob. Scot: [6:20] Brickell so you got no Y combinator and then that usually requires you to go out to Silicon Valley for a period of time did you guys do that or are they at some point they introduced remote but I think that was later. Dhruv: [6:32] Much later yeah no that's a good question so. This is another great sort of Peace around you know building startups and Chicago so when we go into YC. We were one of the very few companies you know. Who did not relocate to California so it was it wasn't mandated or Partners there were very comfortable we okay with us traveling back and forth. So every week on Tuesday they have these partner meetings but you go and tell them the progress you've made. And so we would fly every Tuesday morning to our Mountain View California do our pitch and you know and learn and then come back and because, we had to fly and I was you know what a red eye flight Etc it was a lot of effort so we would always try to make sure that we have enough progress that we've made in a given week to make that trip worthwhile otherwise we would go there and we will just come out looking like we didn't really do much and that would be a waste of our time so that pressure of making that trip by productive I think in the early days for stars to work way harder, that may be a lot of other companies simply because you know we were putting a lot of effort and these so and capital in making those trips and but we headquarter the business in Chicago. I'll see you know which turned out to be you know pretty good decision I guess in hindsight. Scot: [7:49] Yeah and then you know what's really interesting and I kind of live this every day so I'm curious how you path you took here as software people you know we love to solve things with software and at some point shipping is not a software problem right you can you can build the world's best shipping but at some point some human has to and maybe a robot but you know some something has to move a package from point A to point B sometimes Point c d and e and then someone has to you have this middle Mile and this last mile when did you guys realize that you're going to have to actually have like fulfillment centers. Dhruv: [8:26] Um right from the prions yeah pretty much. Because you know coming out of the running your own e-commerce business and then also a couple of other startups before then. Like. Be being Engineers yes we were very accustomed to writing a lot of code and then just hoping that users will show up and none of the startups are for shipbob for us worked out, and one of the realizations that would be in the way had is that just because you build it doesn't mean that people will come, and so you would have to spend a lot of your time and energy in making sure that you actually spend you know time on sales marketing and distribution and so when so we were very. Early before even adding code we were talking to our customers and these customers you know who would eventually become users or loyal users. Told us very clearly that we don't really care about great software what we care about is a great product or a great service which helps us in packaging and shipping so that influence the decision-making right. We can't be a pure software company these Merchants are paying us because they need great fulfillment service so having our own fulfillment centers probably requirement for us before we can start scaling. Scot: [9:36] Got it okay cool so you go do y combinator and then women did you like build your first like when did you have your first fulfillment center. Dhruv: [9:48] So right at the you know when you started the company like our office and my apartment became sort of a file template. Fulfillment center very Loosely here so you won't really be able to. Call the Department of proper fulfillment center but you know it did the did the work so there was enough room in our apartment and enough first office. Which is like I think thousand square feet for us to have some room for people to send us their product and we would store their inventory. And then have couple of hours basically pick pack and ship you know those boxes out so my apartment was on the 31st floor so every evening we would get a big. Little trolley and put all the packages and that's all a and then use the freight elevator to bring those packages to the ground level where Michael ejector words you know use the car and we'll take it to the post office. Scot: [10:41] If you're in Jason's building he would have reported you as like a probably a drug dealer some suspicious Behavior going on up on the 31st floor. Dhruv: [10:50] Yeah no. Jason: [10:51] I'm just grateful the city planners that do the zoning didn't hear this story. Dhruv: [10:56] Yeah you know it. Scot: [11:00] It's not illegal if you don't get caught. Dhruv: [11:02] You know we did get in trouble in the early days with the local post office so what would happen is again you know because we had been. We didn't have a lot of successful startups before shipbob Beaver like way paranoid about finding customers. And we none of us came from the sales and marketing background so we tried to run for this position where you can we find customers in the most cheapest and fastest way possible and the obvious answer to us was let's go outside the post office because there's always a line, people don't always seem very happy or to go to a post office and so if he. Can find a few e-commerce merchants in those lines we can pitch them that idea while they are still in the line and convince them to give us their package and not go to the Post Office the second webinar. And so we spend the first three during by see it is like a first three to six months of our shipbob basically standing in lines outside different post offices in Chicago to convince people walking in that shabaab is a better alternative than you going inside the post office. So the post office Forks very nice people thought that we were trying to take business away from them. [12:10] So they were sent they would call up these post office apparently post office has its own police do something so they would send out these post office cops, who would comment she was away and so we would just go from one post office to the other like based on you know which one had last called the cops on us and so, I think some post office might still have a picture of Jessica and the way to make sure that they don't show up again. Scot: [12:33] Hello. Jason: [12:35] Those cops are federal agents by the way they're not messing around. Dhruv: [12:38] Oh man I hope they did especially because we were immigrant Founders so we can't get in trouble with the the federal police. Scot: [12:49] The federal jails and I hear pretty nice though so good they have tennis and stuff. Jason: [12:54] What we're going to have a separate episode about how Scott knows that. Scot: [13:00] Okay cool so you did your wife see then you came back to Chicago and then maybe kind of update us like the bullet points to where we are today. Dhruv: [13:10] Yeah so once we you know got back to Chicago post why see we were fortunate enough to raise a seed round of a million dollars and so that allowed us to, you know take that top pill and hire a couple more engineers and hire a few more sales people and then expand the business so we opened up a warehouse in Chicago. Where we were headquartered and then we quickly expanded to New York as well so we added a location in Brooklyn New York. [13:38] And based on the progress that we had made you know in Chicago and New York and remember let's also limited so it requires Capital because you're opening up these fulfillment centers at the very beginning and you're also writing a lot of software which powers. The inside operations of the Fulfillment center and so we have to raise Capital simply by the nature of the business we are in also fulfillment I'm sure like, all your list has no it's not like a software business it's not an 80% gross margin business we have very tight margins, and so you are you require a lot of captains in this business to scale and so every couple of years we've had to raise Capital simply for us too, add investment dollars into building, either the software which powers are fulfillment centers or to open up our own fulfillment centers and so The quick summary of f Bob is today is that over the last five years or so, we raised you know close to 400 million dollars or so of venture capital, we've added you know be as close to 1,000 employees now a lot of it on the product and Engineering teams and sales and marketing team for us too. Add many emotions to our network but also write a lot of great stuff in which power is the back end of almost we know back-end systems of all of the e-commerce businesses using a platform. And the business strategically also has you know evolved where we don't now need to. [15:02] Operate our own fulfillment centers because we have four of our own social incentives each one in Chicago New York Texas and California so we kind of know how to run fulfillment centers we now partner with existing. 3pl Zone fulfillment centers who have empty capacity we bring in our software our know how our physical infrastructure into those locations, we bring them up to the shipbob standard and then we are able to Route our Merchants into those locations and so the business now requires a lot less capital in scaling the infrastructure side of things but not all of that Capital goes towards you know basically growing out the product capabilities and adding new Merchants into our Network. And we have fulfillment centers in the u.s. in Canada in UK Europe in Australia. And we of course added a lot of capabilities on a network all the parts on this wall so truly today now shipbob is a global. Omni-channel fulfillment solution for a Merchants where we can we are probably you know on power if you were starting an e-commerce business and you wanted to compete very effectively with Amazon and Walmart supply chain we are a great alternative. Scot: [16:13] Pickle the way I explain it let me see if this pencils for you so if someone asked me how this you know how this kind of what I would call your one of these next-generation fulfillment companies my pitch is you had these 3pls but they were really designed for you're kind of almost like a real estate thing where you go in and say Hey I want a corner of this fulfillment center and I'm going to lease it and do X Y & Z and then Amazon's Innovation was FBA where it was you know what much more aligned with the the e-commerce model of yes I want you to hold my goods but they're going to turn over quickly and I want to pay more of a per transaction kind of a thing, and I also want a lot of flexibility about how fast I can get products to Consumers so 3pls were in this kind of old world where they weren't really built that way so then part of what you guys did as you built your own fulfillment centers with this new model and then you can kind of take that model and put it into Old 3pls bring them up to kind of like the FBA level of above standard is that a fair summary of how you explain shipbob to other folks. Dhruv: [17:20] Yes that is very real articulated Scott I might actually use that going forward and and the only piece I would add to it is, of course you hit on the fast piece of it which is very relevant for a merchant, the second big element of wine Merchants choose us and our network is our ability to customize the unboxing experience which is unique for that particular brand so you know when you order something on Amazon it shows up in Amazon branded box for a merchant they want that unboxing experience to represent their brands you know. Ethos and the brand value so whether that's a custom box you know whether it could be eco-friendly material it could be custom gift notes accustomed shipping labels Etc the ability to customize that you know that. Transaction is very relevant for them it's almost on par alongside speed and and so that's the piece the second element of. Of customization I guess that should Bob's been able to unlock that I think FB it doesn't offer. Jason: [18:18] Got it and just to sort of clarify for listeners like so the goal then is it feels like it got shipped by the vendor right so it has whatever packaging the the manufacturer would want to use and a bill of lading that has their logo and those things on it as opposed to I ordered something from cuts and then I got an invoice from shipbob or something like that. Dhruv: [18:41] Yep exactly right we want to be. In the background you know where the Shopper is building a direct relationship with the brand and and the Shopper is agnostic to whether shipbob ships or whether the brand shifted. Jason: [18:58] Yep so and just to kind of frame this like back in that time frame the the idea of B2 C3 PLS was not common today it's a it's a pretty crowded Market space there's a lot of a lot of options but they're back then is got kind of pointed out like there was a thing called 3pls but they were more of like a B2B service really right. Dhruv: [19:22] That's right yep and so, the reason why even we were able to even build a business here is because majority of the 3pls out there were focused on the palette and Palette outside our transaction because most of their customers, but the bands who was selling predominantly in retail stores like Macy's no storm or Target Etc and so the concept of this High Velocity two to three units per order was very foreign to them, and all of the infrastructure was designed to store large number of palettes worth says having inventory in each has or in single units stored in bins and shelves. And so far from that perspective, the reason you know if you are doing pallets and pallid out like getting into e-commerce and then getting working with small and mid-sized e-commerce businesses where you don't make a lot of money for customer Justin. Pencil for these for these B2 B3 Tails because they were used to having. A small number of very large customers and then designing their entire operation inside the building's only for that few number of merchants because they would be able to make a you know the entire earnings ones from that limited set of merchants, word says it shipbob you know we we have a whole large number of merchants none of our Merchants you know are these are all birds or these massive Brands but these are growing emerging bands and. [20:50] Productized what is very much like been away service-oriented business. Jason: [20:55] Yep and so the profile of the typical shipbob customer is a start-up that's intending to sell direct to Consumer mostly through their own website is that a fair characterization. Dhruv: [21:08] That's how we got started his and so you know today that is definitely evolved as a capabilities have grown as well so, I would say like if you have to break down the merchants that we serve are so, on one end of the spectrum we have these Merchants you know they could be ought to pronounce what just getting started and they're doing anywhere from you know less than a hundred thousand dollars of annual revenue on the website all the way up to maybe a million dollars or so. So that's one and then we have Merchants who are from 1 to 15 million dollars of gmv, and they are predominantly selling on their own website but they're also selling on marketplaces like Amazon eBay Walmart. And then we have a mid-market segment of merchant these are relatively established Brands they are doing anywhere from 10 to 150 million dollars of gmv across all the different channels that they're selling on, and for them you know they are in e-commerce which is direct-to-consumer they're also in marketplaces but they're also in retailgeek, and so they and they also are thought getting to be Global and so for them, they use shipbob because under one umbrella they are they get not only great technology but the Fulfillment solution is able to carry it across all the different channels that they're selling on, and it allows them to manage inventory Under One Roof so in the. I guess the value proposition over the last six years for shipbob has definitely evolved as a capabilities have grown I've grown. Jason: [22:33] Makes total sense and I'm assuming so in my day job one of the the new categories of business that I see you like getting into direct fulfillment more are traditional products that used to exclusively sell through wholesale and in some cases these could be quite large companies that are used to sending pallets to Target and Walmart and now they're starting to sell some of their own goods from their own website and just like those those startups from 2014 they've got to figure out how to do the each's Fulfillment and I think they turn to folks like you as well now. Dhruv: [23:06] Yeah absolutely and so you know that's the exciting piece of direct-to-consumer is that. The technology and the infrastructure needed for you to start your own e-commerce business and be able to reach your consumers is has massively evolved so these traditional. You know Brands who are predominant retail now they are able to participate in e-commerce in the pretty meaningful way as well and they have access to Great infrastructure and. I think you know the. They've also realized that the infrastructure that they need it for their retail shipping doesn't look anywhere close to what they need for the direct to Consumer so on the record consumer side maybe you choose Chopper 5 for your front end platform. Are you choose to do a lot of your advertising and marketing on through Facebook Instagram Snapchat social media is the predominant digital marketing channel effectively. And then you choose shipbob for your fulfillment and and running your supply chain and maybe use a form or you know or care enough for your buy now pay later like those credit financing options and so this technology stack that you need to run your direct-to-consumer e-commerce business you know now exists, and is completely different from what you might have used for running a full wholesale retail operation. Jason: [24:27] Yep and I do want to just double-click on one other thing before we turn to two marketplaces and the Frenemy situation there but the so a couple of your advantages why you develop this software to make the Fulfillment center much more efficient than traditional ones were and obviously efficiency is a huge differentiator and in the Fulfillment you you enable all this customization and personalization which is a better match for The Branding that all of these clients want to do one of the other things that I think of is. 3pls from that era that was sort of problematic and that kind of Amazon disrupted is like they used to make you manage your own inventory so if they had to. Fulfillment centers you as the merchant had to decide how much good you are sending to the West Coast and how much good you are sending to the east coast and and you sort of had to do all those things and. Amazon through their fulfillment by Amazon kind of took that that that Inventory management burden away from some of their their merchants and sort of did all that for them and did the load balancing and all those sorts of things so do you do that like you now it sounds like you've got four of your own fulfillment centers and a bunch of virtual fulfillment Centers do you do all of that sort of AI based inventory allocation for your customers as well. Dhruv: [25:56] Yep absolutely so and that's sort of I guess we can break that inventory allocation into two parts so one is choosing where in the network, to send your products from your manufacturer. [26:08] And so that's based on you know we provide all of that information upfront to a merchant base where you know based on historical purchase data that we captured from all the different sales channels that you connect into Shabbat we can be have a model that, Delta to fairly well as to how much inventory to store in which parts of the network, and so that's and so you can but we don't necessarily mandate that because for these brands you know they want to be one them to have the ability to make those decisions for themselves we provide them with all of the information and if they choose to they can have shipbob distribute that inventory for themselves for them or they can do it directly from the manufacturer my following our data you know that we give out to them so that's on the first half of like sending like the right amount of inventory to the right location so that's a little bit of a optionality for these bands. And then the second part of it where we do a lot of the work ourselves is once we start getting these orders into our platform once you buy something from our, from a branch choosing which fulfillment center that particular order gets routed to and what shipping carrier is used for that particular transaction that is something that we that we definitely do you know in the house and so that is a pretty important element of it because as a brand you might off be offering two day shipping on your checkout page. [27:32] But you actually don't want you know to be using Ups 2 day or FedEx overnight to do that today transaction because that will be very expensive, and sociable because we've captured a lot of far, carriers performance data over time we have a pretty built out model which tells us hey if we even if you use this local Regional carrier for this particular order we have a very high likelihood it will get delivered in 2 days or less and we don't have to pay for a UPS guarantee today service and so we are able to bring down the cost of two days significantly down at this almost the same price point as a USB as ground shipping which is a total which is the cheapest form of shipping simply by placing inventory in better you know better placement of inventory and a fulfillment centers but also choosing where which fulfillment center ships that particular order and what shipping carrier we use for the transaction, for that was a little long answer but I think that is sort of the secret, Elemental why brands of any size are able to offer a two-day next a sort of a shipping experience on the checkout page. Scot: [28:37] Yeah if that's helpful at when I've talked to some people about this kind of stuff they're always like how hard could this be like this comes up in the Shopify so a lot of Shopify Wall Street folks you know they'll say well why is this so hard and you know one of my favorite things about e-commerce is going to tour warehouses because once you get inside of warehoused you realize that this pretty complicated and the way I explain it is once you've committed to a. [29:09] Yo an asset like a warehouse and all the people in everything then it becomes an optimization problem in optimizing warehouses is pretty complicated right so let's let's take you guys have X number of customers in a fulfillment center let's just keep it one of the ones you own and operate to make it even simpler and you know there's a there's a bazillion questions like how do you if you take customer 1 through 100 do you intermix there things how do you do the packaging you talked about how do you how tall are the shelves do you use conveyor belts do you do two floors or one floor and your fulfillment center so what's fun about that is an engineer there's a lot of fun problems to solve their and it's a lot, you know your explanation of the shipping is interesting because that's like yet another one so a lot of people feel like this is too easy is really easy and then they kind of run up against the the the hardness of it and they kind of have to step back and redo it do you have a point of view of. You know what Shopify kind of did it seem like they tried to do a software-only kind of a solution and it kind of didn't work and now they're trying to get more involved in it and you have a point of view on that. Dhruv: [30:18] Yeah for sure but you framed it really well Scott which is. Once you you know once you go inside the Fulfillment center the number of problems of that that you can potentially solve or almost endless, and the reason it's important to attack these optimization problems is fundamentally you know fulfillment is not a software only problem. And it doesn't come with 80% gross margins and so it's in your best interest to optimize once you get to certain scale because every cent and dollar you share from those operating costs is a dollar that flows to your bottom line alternatively is a dollar that you can then reduce you know your cause to your brand which then allows them to reduce their fulfillment costs and that way allows them to offer free shipping which then drives, you know more sales on the website which then drives you no more orders into your platform which allows you to get to scale faster. And so optimization is you know is key for you to be operating at the lowest cost possible because there are advantages of doing so. And so there are a lot of different ways to get to Optimum to try to optimize but if you don't own and operate your fulfillment centers at least the onset you simply don't know what problems to solve, and so at shipbob you know what I believe worked really well in our favor is because we operated our own fulfillment centers we saw firsthand. [31:45] What are the consequences of the choices that we are making. And that involves you know the physical infrastructure do we mix products of different merchants in the same aisle where in the, we're in the Fulfillment Centers do we place the fast-moving skus do we take the loaf slowest moving skills and put them at the back of the Fulfillment centers away from the rest of the merchants inventory or do we place them high up in the, under racking system how do we think about Labor planning is Mondays. [32:15] 20% higher than Friday so do we need to staff up in the morning shift Etc and they are all and material handling and and Idol walking is such a big. Cost of the Fulfillment centers operations how do we try to minimize that and at what scale there are hundreds of these optimization decisions that we've had to make over the last seven years, which then have been productized in our software in our warehouse management system which then now is being deployed across these Partners sites, and so I think if we were to to you know jump ahead and just do our partners sites that we don't own and operate we don't own or operate on a day-to-day basis we would have missed out on all of these optimization decisions that we made over the last seven years which then allows us to operate, at a much lower operating costs than any of the competition so I think Shopify I don't know, you know the products are actually there but I think they might have tried to short-circuit their way into running virtual fulfillment centers to early without having learned the lessons of our without having experienced the lessons of running your own building which I think they might be course-correcting now. Scot: [33:25] Yeah it gives you the ability to go to a 3pl and say hey here's your you know 3pls are kind of V1 and you guys are like V10 so you can go in there and say take this section do it this way here's how you know here's the barcode reader you need to use yours there's like all this stuff that has to come together seamlessly with the software to kind of execute and you guys have figured all that out and you can just kind of plop it right into the 3pl I imagined. Dhruv: [33:50] That's right yeah exactly out pitch to these existing 3pls is that you have this unused capacity. This is like a warehouse in a box that we are providing you and if you follow you know the product or the our operating protocol then you will be able to make X dollars and order or Y dollars a square foot, Which is higher than what you are achieving now and by the way you don't have to spend any money on sales and marketing and servicing because shabab you know these are shipbob merchants and so you should be able to make. You know. You should be able to generate a return on that on that space in a relatively short amount of time which makes it a pretty interesting proposition for these existing 3pls who want to participate in e-commerce but they necessarily don't have the infrastructure. All the capital to do so as yet. Scot: [34:44] Interesting cool so give us an idea of your scale so I saw on crunch basis it says you've raised over 300 million so congrats on that the I've been raising capital in this kind of more asset heavy World in it's not not easy so so kudos to you for being able to fund us at the scale you have maybe like how many packages a day are you guys processing or anything you can tell us around scale would be kind of interesting. Dhruv: [35:10] For sure I won't be able to get to the. Exact are approximate taxes but here he is maybe a good proxy you know we have close to. 30 or so fulfillment centers in our Network today we are adding one fulfillment center a month that's the relative scale and majority of the reason why we're adding these fulfillment centers that are rapid clip. Is because we are you know reaching. Pasty in these fulfillment centers fairly quickly and the amount of space that we take inside of a fulfillment center is anywhere from. 30 to 40,000 square feet on the lower end as much as 90 200,000 square feet on the higher end so that's the sort of every sight every node in the network represents at least you know maybe call it average 50,000 square feet and we have close to 30 of them. Scot: [36:04] Furcal and then it wouldn't be a Jason and Scot show if we didn't at least throw you an Amazon question. So so it's easy to kind of you know again for someone to kind of look at this and say hey you're competing with FBA and I I get that you know. Amazon's talked about doing you know a you know just non-market play Style Style fulfillment. And then but then and then they've also talked about yeah you can use your own packaging and but you know my understanding is they're not really doing that at scale do you do you guys feel like you compete against them or do you see them the other thing that also blows people's minds a lot of time is software and sinners like you guys operate frequently will ship stuff using Amazon's API so that it can be prime eligible which is also kind of a so-so the 3pl the shipping partner can be Merchant fulfilled Prime which thus means their products are prime eligible so maybe talk a little bit about how you feel about Amazon. Dhruv: [37:03] Yeah for sure and yes you're right so we do ship inventory sometimes into Amazon Fulfillment centers as well for, for the fpaa. [37:15] And some of our some of our Merchants do also you know use the what you call the seller fulfilled Prime option but more on your question on the do we compete with FPA I think it is servicing a slightly. Different segments of the market and so if you talk to most of our brands, you know they were they won't really say that we trust Amazon with all of our data. And so for these brands that we serve as passing that customer information or who their buyers are, to Amazon seems like a big business dress because Amazon competes with them, you know on the Amazon to the Amazon Basics line or you know placing the product slightly differently on the the listing speed and sector so they want to build a supply chain, and demand you know sort of website which allows them to control their own destiny without having to rely on. On Amazon which could potentially be problematic for them down the road. And so in that context they want to stay away from Amazon as much as possible of course they also do sometimes have Amazon listings because Amazon is such a great. Aggregator of demand that maybe it has a lower cost of acquisition than having to do it yourself on your website but you don't want to rely on Amazon for. [38:40] Majority of your sales and so in you know under that, through contacts then we don't necessarily compete with Amazon FBA because for these Brands using FPA is not even an option and so and two because then we are there under this ethos of like if I have. Slightly Superior brand and my brand is represented through all aspects of my branding website supply chain I can I can be a better business, then you know shipbob stability to provide us a plethora of customization options, is a real value sell because and I know our ability to match you know this two-day Prime life experience. I think it's a real value add and the third aspect of it if I may add is as these Brands grow larger being able to have inventory globally is. Something which I don't think is possible with FB and fourth is if you're also getting into retail, you know doing being able to ship Ballads of inventory to these retail distribution centers again is not an option with fpso if a brand is thinking about their supply chain as a whole I think shipbob FB is probably not a solution. Jason: [39:51] Yeah so that really makes sense I'm kind of curious how this is going to continue to evolve I mean it seems like there's some risk that some of these big retailers like or marketplaces like Amazon and Walmart might eventually start selling their fulfillment as as a third party service that could potentially compete in the 3pl area and I think the the FedEx is and UPS is of the world are leaning more into it as well is. Is the future going to be kind of all of these different Services kind of colliding and meaning in the middle or how do you see the future of this industry playing out. Dhruv: [40:26] Yeah that's a hard question to answer, because yes you know e-commerce is growing so quickly that there are so many Greenfield opportunities for different companies. To play a part in so but I think each one probably you know like this industry benefits from scale. And so and of course this is a hard business because you're dealing with physical products and physical inventory and physical assets. And so I don't know if the industry would sort of all of us will start doing each other's work simply because it's by doing our core businesses by itself pretty hard and getting to scale in our Core Business is very relevant so. [41:07] I think UPS and FedEx might I think might have dabbled an e-commerce fulfillment but I think majority of the business still very much remains around transportation and and same for shipbob I think majority of our business is around fulfillment we are looking at ways of adding value to a merchant Base by taking parts of the transportation and seeing if we have enough density on certain routes, that can be that can allow us to reduce the overall fulfillment calls for a Merchants but again I think there's so much you know there's so much to be done in this space that if you. Lose focus you can lose the advantage that you have right now so you know I and and businesses are able to grow, simply by focusing in the core business area so for us at least you know it's mostly fulfillment and maybe pieces of Transportation sprinkled in. Jason: [41:58] Well that seems like a toy reasonable perspective and it certainly is going to be fun to watch but I think that's going to be where we have to leave it today because as per usual we have used up all of our allotted time as always if this is episode was helpful to you we sure would appreciate that five-star review but we really appreciate your time today and sharing a little bit more about shipbob with us. Dhruv: [42:21] Now thank you so much Jason and Scott for having me this was a good conversation. Scot: [42:25] Dexter even if folks want to follow you online do you pontificate or should they just follow the shipbob socials. Dhruv: [42:32] The shipbob Socialist would be a great great dad. Scot: [42:35] I know I would advocate for you doing more would love to read anything you write about the industry as it's been a good discussion and you know at least Jason I would read it so we can guarantee that. Dhruv: [42:47] It's great to read as I got I got it. Scot: [42:49] Boom and Jason's mom she always follows Oliver stuff stuff. Dhruv: [42:54] I can convince my mom as well. Jason: [42:59] The audience is growing by the minute well thanks very much everyone and until next time happy commercing.  

The Mushroom Hour Podcast
Ep. 115: Feral Fungi - Alchemycology, Astromycology & Spagyric Tinctures (feat. Jason Scott)

The Mushroom Hour Podcast

Play Episode Listen Later Mar 16, 2022 95:16


Today on Mushroom Hour we are blessed by the presence of Jason Scott, founder of Feral Fungi.  Jason Scott is a Mycologist, Ethnobotanist and Spagyricist who has studied traditional Hermetic Alchemy, from history and philosophy to practice, for the past 9 years. He has a background in Ethnobotany and Plant Medicine that started on the Big Island of Hawaii and has carried back with him into his home: the Pacific North West. Born and raised in Oregon, Jason has an intrinsic interest in the Fungal Queendom and all of its aspects: from cultivation and mycoremediation, to historical and cultural relationships. Jason has studied various different healing modalities including Ayurveda in Nepal and Western Herbalism all over Oregon and Washington. As Owner of Feral Fungi, he produces Mushroom Spagyric Tinctures, and he curates AlcheMycology.com where he shares some of his teachings and writings alongside other fascinating discoveries in the world of Fungi. Jason is also a co-organizer of the Radical Mycology Convergence and the Fungi Film Fest. He is on an ever-deepening journey of education to understand the practical applications of his interests, and the golden threads that connect them.   TOPICS COVERED:   Growing up Adrift in a Disconnected Culture  Radical Mycology Convergence  Heremetic Sciences – Alchemy, Astrology, Quabbalah  Philosophies & Origins of Alchemy  Embracing Practical Alchemy in Laboratory Work  Doctrines of Signatures, Correspondences & Emanations  Alche-mycology & Transmutation  Astrology & Planetary Correspondences  Astro-mycology - Mushrooms & Their Planets  Understanding Through Powers of Observation   Embracing the Qualitative  Dangers of Reductionism with Herbal Medicines  Spagyric Processing – Metaphor of Sulphur, Salt, Mercury  Frontiers of Mushroom Spagyrics  EPISODE RESOURCES:   Feral Fungi Website: https://feralfungi.com/  Feral Fungi IG: https://www.instagram.com/feralfungi/  Alchemycology Website: http://www.alchemycology.com/  Radical Mycology: https://www.radicalmycology.com/  Robert Bartlett: https://www.spagyricus.com/about-robert-bartlett/  Paracelsus: https://en.wikipedia.org/wiki/Paracelsus  Plant Path Podcast: https://podcasts.apple.com/us/podcast/the-plant-path/id1243181579   Manfred M Junius: https://www.simonandschuster.com/authors/Manfred-M-Junius/410051223