Podcasts about highly successful groups

Unlocking Team Success: Insights from 'Culture Code' by Daniel CoyleChapter 1:Summary of Culture Code"The Culture Code: The Secrets of Highly Successful Groups" by Daniel Coyle explores the dynamics of successful group cultures and what makes them thrive. Coyle identifies three key skills that contribute to creating a strong culture:1. Build Safety: Successful groups foster a sense of belonging and psychological safety where members feel valued, secure, and free to share ideas without fear of judgment. This is cultivated through openness, support, and mutual respect, promoting trust and collaboration.2. Share Vulnerability: High-performing teams engage in sharing vulnerability to strengthen bonds among members. This involves being open about mistakes and weaknesses, which fosters a culture of honesty and encourages others to do the same, leading to increased creativity and problem-solving.3. Establish Purpose: Successful groups have a clear shared purpose that inspires and motivates members. This common goal creates alignment and a sense of direction, empowering individuals to contribute meaningfully to the group's objectives.Coyle illustrates these principles through various real-world examples from diverse settings, such as sports teams, businesses, and schools. He emphasizes that cultivating a strong culture is an ongoing process that requires continuous effort and engagement from all members. The book offers practical insights and actionable strategies for leaders and team members seeking to enhance their group's culture and effectiveness.Chapter 2:The Theme of Culture Code"Culture Code: The Secrets of Highly Successful Groups" by Daniel Coyle explores how group dynamics contribute to the success of organizations. While the book doesn't follow a traditional narrative structure with characters and plot points, it emphasizes key concepts through real-world examples and case studies across various fields, such as sports teams, businesses, and educational environments. Here's an overview of some key concepts and themes: Key Plot Points and Examples1. Safety: The first drive of a successful culture is creating a safe environment. Coyle discusses how groups that make members feel safe foster openness and psychological safety. Examples include the U.S. Navy SEALs, where trust is critical for operations.2. Vulnerability: Successful groups demonstrate a willingness to be vulnerable. Coyle illustrates this through case studies, such as the practices of Pixar, where sharing and discussing weaknesses leads to innovation and creativity.3. Purpose: Groups with a clear, compelling purpose are more cohesive. Coyle highlights organizations that align their mission with the personal values of their members, creating intrinsic motivation.4. Belonging: The sense of belonging is crucial for group cohesion. The author provides examples from the sports world, including how coaches create cultures where all team members feel they are valued contributors, regardless of their role.5. Storytelling: Coyle emphasizes storytelling as a tool for sharing culture. Successful groups often have a set of shared stories that reinforce their values and vision, which helps in stitching the fabric of the group. Character DevelopmentWhile "Culture Code" doesn't have characters in the traditional sense, it portrays leaders and organizations as central figures in developing culture. Key "characters" or archetypes include:- Leaders and Coaches: Individuals like John Wooden or Ed Catmull (of Pixar) serve as models for how effective leaders build a culture of safety, belonging, and vulnerability.- Team Members: The individuals within those groups are often depicted as learners and contributors who grow and evolve as part of the cultural framework established by their...

Have you ever been part of a team or an organization that accomplished amazing things? What is it about the culture in some organizations that makes them toxic and why does the culture in other groups lead to happiness and success? For the answers to those questions, we turn to bestselling author Daniel Coyle who's written, "The Culture Playbook" and "The Culture Code: The Secrets of Highly Successful Groups", among other books.  You can learn more about him and his work on his website http://danielcoyle.com/. Ritual's clinically-backed Essential For Women 18+ multivitamin has high-quality, traceable key ingredients in clean, bioavailable forms.  It's gentle on an empty stomach with a minty essence that helps make taking your multi-vitamin enjoyable. Our Nobody Told Me listeners! Get 25% off your first month at ritual.com/NTM.  Start Ritual or add Essential for Women 18+ to your subscription today. Thinking about starting your own business?  Already have one?  Shopify is the all-in-one commerce platform that makes it simple for anyone to start, run and grow your own successful business.  With Shopify's single dashboard, you can manage orders, shipping and payments from anywhere.  Businesses that sell more, sell on Shopify!  Sign up for your one-dollar-per-month trial period at shopify.com/nobody  

In this episode of TribePod – The Proactive Talent Podcast, host Matt Staney dives into the future of recruiting in an AI-driven world. Matt outlines six critical skills every modern recruiting team needs to thrive, from leveraging AI beyond automation to building talent ecosystems. Along the way, Matt offers practical tips, personal anecdotes, and recommended readings that will help you elevate your recruiting game and lead the charge in transforming talent acquisition. Whether you're a talent leader or a recruiter looking to stay ahead of the curve, this episode is packed with actionable insights that can't be missed. Tune in now to learn how to future-proof your recruiting strategy and build teams ready for the modern world! Recommended books and their authors mentioned in the episode: Prediction Machines: The Simple Economics of Artificial Intelligence by Ajay Agrawal, Joshua Gans, and Avi Goldfarb The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle Talent Magnet: How to Attract and Keep the Best People by Mark Miller Work Without Jobs: How to Reboot Your Organization's Work Operating System by Ravin Jesuthasan and John Boudreau Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy by Cathy O'Neil The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy C. Edmondson

In Episode 150, Jessica Hain, Founder of The Fulcrum Center and former Head Coach of Liberty University Women's Soccer, mother, and wife, talks with Phil and Paul about insights from coaching at the collegiate level to international experiences, the significance of faith integration in coaching, and the importance of building trust and relationships within teams. She talks about personal stories of impactful moments and practical advice for coaches looking to make disciples through their coaching. Additionally, Jessica discusses her research, experiences, and how soccer can serve as a tool for personal and spiritual development. Specifically, Jessica discusses: ·      Her story and athletic journey, including how she developed her faith and her passion for soccer, leadership, coaching (3:48) ·      Her personal why/life purpose and how she is living it out (11:50) ·      The importance of women coaching women (12:55) ·      Her work with the Fulcrum Center and North American Sport Movement, her Ph.D., and how they all work together (18:58) ·      The integration of faith and coaching (23:43) ·      The need for the “coffee shop” and the “library” in our coaching (28:08) ·      The relationship between empathy and Soccer IQ (32:38) ·      The importance of a training environment that reinforces the lessons you want your players to learn and live out (37:44) ·      Defining Moments in her soccer career and the life lessons she learned from them (41:29) ·      Her most impactful coach and what set him apart from the rest (44:15) ·      A life and leadership lesson she learned directly from playing the beautiful game (49:48) ·      Things she has read that impacted her thinking on how soccer explains life and leadership (50:53) Resources and Links from this Episode ·      Video of the Episode ·      HSEL Facebook Group ·      Warrior Way Soccer ·      Providence World (Donations to HSEL Podcast) ·      Coaching the Bigger Game Program ·      Phil's email for DISC Training ·      The Talent Code: Greatness Isn't Born. It's Grown. Here's How, Daniel Coyle ·      The Culture Code: The Secrets of Highly Successful Groups, Daniel Coyle

Bio  Fabiola is a pioneer and thought leader in Agile HR and Co-Founder of Just Leading Solutions, a global transformation consultancy for HR and Business Agility. As a seasoned Management Consultant and Executive Advisor, she works with key players around the globe and across the private, corporate, and social sectors. She helps them become more adaptive and innovative by maximizing the potential of their people function. Fabiola is a Switzerland native living in New York. She is an avid New York Rangers fan.   Interview Highlights 03:20 Business Agility 04:35 The Impact of Technology 07:45 How HR Fits into Business Agility 10:35 Making the Change 13:50 Sustainable Initiatives 16:25 Agile HR vs Agility in HR 18:35 Workforce Planning Sessions 30:15 The Agile HR Course   Links ·         JLS Website: www.justleadingsolutions.com ·         Training Overview: Agile HR Training ·         Agile HR Explorer: Agile HR Explorer Training ·         LinkedIn Fabiola Eyholzer   Books & Resources ·         The Connected Company, Dave Gray ·         Thinking in Systems, Donella Meadows ·         The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth, Amy Edmondson   ·         The Culture Code: The Secrets of Highly Successful Groups, Daniel Coyle   Episode Transcript Intro: Hello and welcome to the Agile Innovation Leaders podcast. I'm Ula Ojiaku. On this podcast I speak with world-class leaders and doers about themselves and a variety of topics spanning Agile, Lean Innovation, Business, Leadership and much more – with actionable takeaways for you the listener. Ula Ojiaku So I have with me here Fabiola Eyholzer, she is the Co-Founder and CEO of Just Leading Solutions, a New York based consultancy for Lean Agile People Operations. Fabiola, it's a massive honour and pleasure to have you on this show. Thank you for being my guest on the Agile Innovation Leaders podcast. Fabiola Eyholzer Thank you, Ula, the pleasure is all mine. Ula Ojiaku So how did you get into this, you know, Lean Agile space? Fabiola Eyholzer So it's actually quite an interesting story. It's now 13 years ago when I was running the Swiss market for a European HR consultancy, and we were looking for a new leadership model for our career starters. And I met some Agile coaches and they're like, oh, you have to do Scrum, and I'm like, well, did you hear me say that we are an HR consultancy, we're not a software developer. She's like, trust me, it's the right thing to do, so we did a test run. So we introduced Scrum, which is the predominant Agile practice with our career starters, and it was such an eye opener to see what actually happens when we work in this new way that I knew this is the future, and I decided there and then to quit my job and dedicate the next phase of my career to Agile HR. Ula Ojiaku Wow. And since then, what sorts of organisations or projects or initiatives have you worked on? Fabiola Eyholzer So we've worked on so many different initiatives and with so many different companies and I actually had to look it up, I was in over 21 countries with the topic of HR Agility, and in that time I worked with companies across all industries, across all sectors, from profit, to non-profit, to education. And something that is really interesting is that at the end of the day, it doesn't matter that much what your corporate culture is, what your social culture is, when it comes to the people function, we want to make sure how do we maximise the people function, how do we leverage what we are doing in HR in a way that is highly beneficial for our employees, and with that, highly beneficial for our organisations. And of course, right now we are in that situation that the world of work around us is changing massively, you know, it's just being turned upside down. And this is, on the one hand, really scary, on the other hand, it's a massive chance to really reinvent HR, and really do things differently. Ula Ojiaku Something that stands out to me is you're saying it's an opportunity to reinvent HR and we will get back to that, but before we do, what does business agility mean to you? Fabiola Eyholzer So for me, business agility is really ensuring that our companies are engaging and adaptive and innovative so that they can thrive in that fast paced and constantly changing, highly dynamic environment. And at the core, what it means is that organisations and institutions are shifting away from being well oiled machines to being thriving ecosystems, because adaptability means exploring change, enabling change and being able to be change ready and to manage change to flex their muscles, to explore opportunities very quickly, to act on opportunities and not be scared, not be afraid to pivot and to course correct. And that's what we are seeing right now, that companies have to shift away from a model that served us really well for 150 years to a new system that is always at the edge of chaos, but that's the only way to continue to thrive and be adaptive in that fast paced, highly dynamic environment. Ula Ojiaku And would you say, I've, this is the first time I'm hearing that phrase, edge of chaos, but I do agree, and would you say that in this day and age, because the nature of the work we do, compared to 150 years ago, or even some years ago, it's for the most part getting to be knowledge-based, especially in technology. Is that one of the considerations for the change we need in the way we organise and run our companies or groups or teams? Fabiola Eyholzer Yes, technology is definitely a massive game changer for us, but it's not just about changing the way we work or changing the way our processes work. And quite often when we talk about technology in the HR space, people think about, you know, putting our HR process onto new, fancier digital process, but that's not just what it's about. It's more about understanding how much is technology and everything else that goes hand in hand with that, how is it changing the way that we work, and it leaves us with that very fundamental question, what type of work is left for us humans? If everything around us is being automated, and you know when we think about automation, a lot of people think about assembly line work going away, you know, routine work going away. And that was true 20 years ago. But today, work is being automated in every single field imaginable. And it's not just routine work that is being automated, and that leaves us with that question, what type of work is left for us? The answer is, it's the type of work that requires our passion and our potential for collaboration, ideation, our social and emotional intelligence. And of course, we are solving problems we never had to solve before, so there is no script, and that means we need to organise our companies in a different way. We need to organise work in a different way so that we can manage that ongoing fast paced change and that we can continue to solve problems we haven't solved before. And that's why we need to shift away from being a well oiled machine that has everything already figured out and written into job descriptions and competency models and objectives and KPIs to a company that can create and respond to change very quickly. Ula Ojiaku So given your definition of what business agility means to you and the case you've made for change, in the sense that we're at the edge of chaos and the sorts of work we need to do right now because technology, almost everything can be and will be automated in one way or the other, so where does HR fit in into this, in the light of business agility? Fabiola Eyholzer I can give you a very straightforward, simple answer. The role of HR in business agility is that HR is the secret to business agility, because if we don't align our people approach, and if we don't align our HR practices to the new realities and new demands, we're not going to be successful. So if we don't engage in talent scouting and talent enablement and performance acceleration in a way that is aligned with the new way of working, we cannot achieve business agility. Ula Ojiaku And how ready would you say the HR function is for this sort of transformation? Fabiola Eyholzer So the companies that we work with, or that I have the pleasure of working with, they are ready, or at least they're not scared to try. So they're courageous enough to try. As an industry in human resources, I think we have a long way to go. On the one hand, we see that things are changing and we're trying super hard to change with the times, but quite often we don't have that fundamental understanding that the entire mindset, the entire DNA of the organisation is going to change, and unless we understand that new mindset, that new DNA, we will not be able to change or maximise the people function in a way that is most beneficial for Agile enterprise. So we have a long way to go. Ula Ojiaku How would you know if an organisation's HR function is ready? Are there some indicators that they're ready to go on this journey if they haven't started already? Fabiola Eyholzer One of the indicators is if they have more questions than answers, they're probably there. So, because the companies are just saying, oh, we've done this, we've done that, tick, tick, tick. They're probably not the ones with that growth mindset that Agile organisations need. Okay, so that's one indicator. The other indicator is that they're not satisfied with the status quo and at the same time they are willing to do something about it. So I sometimes say, we have a gut feeling that tells us there must be a better way out there to engage with people, to create a learning organisation, to inspire people. And if we listen to that gut feeling, then we need to be gutsy about it, to change it, to do something about it. And these are some of the things that we see in organisations that we work with, they are not afraid to challenge the status quo. They realise we need to change and we need to change now. Ula Ojiaku And okay, when they have identified, yes, we need to change, we need to change now, what's your typical direction or steer or guidance to these organisations and their leaders in terms of where to start? Would you say, let's take a big bang approach and overhaul everything? Or would it be small iterative steps towards the change? What's your typical approach? How would you advise them? Fabiola Eyholzer So I'm going to give you the consultant answer, it depends. So it depends on the change readiness and change willingness of the company. We have a lot of companies where we have amazing success, when we took one part of the organisation, typically around 500 to 2500 people, where we changed the entire HR approach. We had some companies where we have had amazing success with a big bang where we really transformed the entire HR organisation, but it really depends on how ready are you to explore and also how willing are you, how much do you want to put in, how much energy and passion and resources are you willing to put into that transformation? But one thing that we always do is, we start with training and inspiring people, because we talk about a new world of work. And while this is easy to say, you know, people initially envisioned this is about virtual work, or working from home. Well that's a tiny part of what we're talking about when it comes to this new world of work, and because this new world of work is rooted in such a fundamentally different mindset, we first need to understand that mindset, and we need to speak the same language, because quite often we're using words that have a very different meaning in the Agile space versus the traditional corporate environment. And I can give you an example, for instance, if we talk about hiring for potential, you know, what are we looking for? In the traditional way of looking at potential, it's, does someone have the potential to thrive in that particular role, and does someone have the potential to take the next step in a predefined career trajectory? But that's not what we're talking about when we talk about hiring for potential in the agile space. We are talking about hiring for potential to thrive in an uncertain, complex, ambiguous, volatile world. Does someone feel comfortable with uncertainty, not knowing what their job is going to look like 12 months from now? Does someone feel comfortable with flexing their muscles, with learning and unlearning new things? So it's a very different understanding of a simple work word ‘hiring for potential'. So that's what we're doing, is speaking that new language, understanding why and how this new world is so fundamentally different. Ula Ojiaku Well, that's very, very thought provoking and some of the things in my little experience that I would expect leaders of such organisations to say like, yes, well and good, you know, you inspire us, there's a case for change, but how can we make sure this isn't one of those multiple failed large change initiatives with engagement? How would we know we will make this sustainable? Fabiola Eyholzer So you will never have a guarantee, but what is a massive game changer, and what's crucial to the success of any transformation is your commitment, okay? So you have to stick with it, even, or especially, when the going gets tough. And since we are working in such a different way, it's super easy to fall back into old patterns of behaviour when there are problems that come up, when we need to reprioritise, when something unforeseen happens, it's super easy to fall back, and that's when you have to keep going. And I think that dedication is one of the key aspects. And also what's interesting about agility is when you learn about Agile and how it works, and what the values are, it resonates with us. Of course it does, because it was created for the human economy, so it taps into what we bring to the table. So it sounds super easy and straightforward, let's talk about empowering people, who doesn't want to feel empowered, but then it's, we have to figure out what does that mean for us in an organisation, what does empowerment mean? How do we share that empowerment? How do we allow the teams to explore, to learn, to stumble, to fail, to course correct? It's not always that easy to then actually follow through. And I always say the devil is in the detail when it comes to Agile. You know, it sounds super easy on the surface, but when you dig in deeper, it gets more challenging. Ula Ojiaku It's almost like learning to play a game of chess. Yes, you might know how the different pieces move on the board, but actually the getting into it, it's a lifelong pursuit to become a grandmaster, almost anyway. I really enjoyed going through your course, the Agile HR Explorer course that's on the Scaled Agile platform open to SBCs, but there was something that you mentioned in that course, Agile HR versus Agility in HR. Can you explain for the benefit of the audience, you know, what these two terms mean and how they differ? Fabiola Eyholzer Yes, so the word HR has two meanings. So when people talk about HR, they can either mean the HR department, your compensation specialist, your learning expert, your grading instructor. So all these HR professions, so the entire HR department and that. Or they can mean HR as a discipline, as a function, where we talk about talent acquisition and performance management and learning and development, workforce planning and so on. And because there is that duality to it, we also have a different approach to agility. And that's when you hear those words, Agile for HR, so meaning what can Agile do for the HR department or HR for Agile, meaning what does HR do for the Agile teams, for the Agile organisation, and the approach is slightly different. So when we bring Agile to the HR department, it's all about how do we work in a different way? How do we organise around value? How do we deliver value faster, in a better way? So it's implementing all these Agile practices, the natural practices and ceremonies and artifacts within the HR department. Whereas the other side is really, how do we align all our HR practices to this new way of working, and that's really where the magic happens. So if we shift from recruiting to talent scouting, if we shift from learning and development to talent enablement, if we shift from performance management to performance acceleration, that's when we help the organisation become and stay Agile, that's when we bring business, or enable business agility across the organisation. Ula Ojiaku And there's something you said about workforce planning, you know, so in terms of the function, if I may just go slightly off tangent, it's a question that's been on my mind in the sense that, is there a way that one could approach workforce planning that would undermine the agility of the organisation? So I'm going to give a hypothetical example. So there are some organisations who might be saying, do you know what, in this economy, we need to balance out our talent mix, and we want new, fresh talent who, maybe fresh graduates who are, they will cost cheaper, they probably are up to date with new technologies versus, you know, existing talent who might be more expensive. So is there a way that one might approach workforce planning that could be detrimental, because there are pros and cons to every approach potentially, but in your experience, in the multiple organisations you've supported and continue to support, could there be things we could watch out for that might undermine our agility in that space? Fabiola Eyholzer Yes, so the way that we look at it is when we look at talent and what talent brings to the table, we don't look at it from, is this talent expensive or cheap? It's about how much value does this talent add to the organisation? Okay, so it's a value based way of looking at it, rather than a cost based, right. So that's the first part. The other part is that we, what we want to do with adaptive workforce planning is that we can explore opportunities very quickly, so it has to be a way where it's easy for us to say, hey, we have new initiatives come up that require new skills that we are very proactive about it, that, let's say we need more AI experience or Blockchain experience or whatever it is in the future, if we know that today that there is a high chance that we need it, let's look at the organisation. Do we already have people who have experience or skills in that particular field? Can they train others? Do we have to start building, putting up a training program ourselves? Do we have to get external talent in that can give us a leg up? Can we work with exploratory assignments to get people that experience? So there's so many things that we can do, and the focus with anything that we do in agility is always about now and the future, whereas in the traditional workforce planning, it's more about the past and today. And if you think about it, workforce planners, they don't have a full overview of what are the initiatives the teams are going to be working on six months from now, but we think it's going to be 12 months from now. And that's what we do with the active workforce planning in the Agile space. We have that forward looking approach. We look at our talent pool and say, what's the strength of our talent pool, not just compared to the initiatives that we're doing today, but to the initiatives that we think are coming up. And the beauty about this is, and here you see that we're really applying systems thinking, is that this is then opening up growth opportunities for our employees, because if we want to be an Agile organisation, we need to be a learning organisation first. Ula Ojiaku I do like what you're saying about the adaptive workforce planning and it does align with that, you know, responding to change over just sticking to a plan. How often would you recommend or how often in your view would it be practical to be having these sorts of workforce planning sessions? Fabiola Eyholzer We do it once a quarter with our clients, because that allows you to then also collaborate, because this is about talent management, you know, where do we see things that people need to learn, what they want to focus on, do we need to open up exploratory assignments, do we need to assign people to different teams, all of these things we need to know before we go into our quarterly planning. So if we talk in SAFe terminologies, you want that to happen before your PI planning so that you can make sure that those people topics are part of the backlog. So we work with capacity allocation, all of that, to make sure that we have people topics on that, so that's why we do it once a quarter. Ula Ojiaku Okay. And I would assume, you know, once a quarter, those people topics, because there's also the respect for the individual or the people involved, there would be some factoring in that there will be conversations with the individuals to say, hey, this is what we think is going to happen, what's your opinion? Do you want to go instead of just shifting them into positions and maybe them learning on the day of the PI Planning your team has changed. Fabiola Eyholzer Yes, and, you know, in the Agile space, we talk a good game about empowerment and we know how it works when it comes to work, but of course, empowerment also means empowering people when it comes to their learning and growth journey. So, hey, the people manager, people developer and HR are there to open up opportunities for them, but at the end of the day, they have to be on that journey by themselves, they have to make those steps, they have to go through that door, they have to go out and learn and explore and bring themselves into play. So it's, what's empowerment when it comes to their own growth and learning. Ula Ojiaku Thanks for that Fabiola. Would you say that when you do this adaptive workforce planning, does it make sense for one area or team or division or department to be compared with another? And I'll tie it back, I'll just give you some context, because I've heard of organisations, you know, doing it based on, oh, we want to make sure our cost base is, you know, our overheads, we're cutting it, I know everyone is doing a good job but we want to cut it, can we start measuring this department with that department in terms of workforce planning. I do resonate with that value base, instead of looking at how much they cost, what's the value these people, these talents are bringing? What's your view on, in the process of doing this, comparing one unit or department with another in their workforce planning approach? Fabiola Eyholzer So there are two aspects to it. One is, what data do we measure? And the second part is what do we do with the data? So for instance, when it comes to adaptive workforce planning, for instance, one of the important KPIs that we have is looking at the talent pool strength. So how strong is the talent pool compared to what we're working on right now? What we're going to work on in the next one or two quarters and three to four quarters out. But we're measuring that just so that we have a data point to get us talking. So this is not about comparing my team to your team and my team is better than your team, that's not what this is about. It's more about having a data point that allows us to have a conversation, that allows us to see, are we moving into the right direction? So, and I think that's important to all the KPIs. Why are we measuring them? And what are we doing with the data? And also the question, are we measuring the right things? And something that we often see is that people don't differentiate between leading and lagging indicators. So, for instance, a simple example in HR, we often look at retention rates, which is a great measure to have. But here's the thing, a retention rate is a lagging indicator, a lot of stuff has already happened, you know, and people did that quiet quitting probably long before they actually handed in their notice. So while we want to have that data point, there are other data points that are probably going to be better for us to be proactive, to do things about it. So always think about why are we measuring something? Are we measuring the right things? Are we measuring the things that are easy to measure? And for instance, cost is a data point that is easy to measure, but it doesn't say anything about the value. If someone used a hundred percent of their budget, well, did they do well? We don't know. Maybe they could have done the same thing with 70% of the budget, or maybe they should have gone to 120 and created something amazing for the future. So, really think about why are we measuring things and what are we doing with the data? Ula Ojiaku It just reminds me of a conversation I had and I said, what if we don't look at the cost and what if we also asked, are they meeting the targets that you set for them, the objectives that you set for them, and could they be setting up your organisation to make, you know, quantum leaps of progress by the work they're doing right now. So, and some of these things we can't see into the future, it's only retrospective, and that's where the leading indicators you talked about, although you talked about it differently from, you know, measuring attrition and people leaving and retention and all that, but there are ways of knowing in advance whether our guess is most likely to be correct, and sometimes measuring money or the cost isn't always the best metric, so I really like what you said about that. Thank you. Fabiola Eyholzer And also when you think about it, so many organisations, they want to be innovative and adaptive. At the same time, they focus so much on efficiency and, you know, following a script, following a plan, you know, hitting certain numbers that are set in stone, that they actually lose agility and adaptability and innovation, but they don't see the connection between the two, they don't see the connection between their leadership approach and their HR and finance and legal processes and how that is impacting one way or another how innovative they are, how creative they are. Ula Ojiaku I do recognise we're kind of teetering whenever we talk about the cost, we're teetering between, you know, finance, but they are all intertwined, like you just pointed out, it's all intertwined and it's a delicate ecosystem where you're always going to have to be doing something to stay in balance. What you did yesterday might not necessarily work today, so it's all about sensing and responding and I do appreciate what you've said so far. So what led to your developing the Agile HR course, which is now on the Scaled Agile platform? Fabiola Eyholzer Yes, I co-created or co-founded JLS, I think, nine years ago, and we very early on realised that we need to have a training to sort of do that level setting, get people that foundation, foundational knowledge to succeed in their transformation efforts. And that's when we created a series of different courses, and one of them is the Explore course that you mentioned. It's a one day course, it's great for anyone who's new or fairly new to Agile, Agile HR, you know, someone who wants to know more about it, and this is really an important first step to a longer learning and growth journey. But if you're new to Agile and you're in HR, this is definitely a great training. It's a one day training that gives you, starts out with the new world of work, you know, why is it so different? Why do we have so much pressure on performance management and career models and so on and so forth? Then what is Agile? And we explain Agile, not using technology based examples, but HR examples, you know, what does good design mean in the HR space? So we really explain the Agile manifesto and Agile values and principles from a HR perspective, and then we bring these worlds together and we talk about what is Agile HR and how do we apply that to different HR practices? So it's going to give you a well-rounded introduction to the field of HR Agility. Ula Ojiaku And is this available on the JLS website? Fabiola Eyholzer Yes, so all our trainings are available on our website and also our partner companies offer Agile HR training, you can go to an open enrolment class or you can bring it to your own organisation to train either an entire department or a team. And it's especially valuable when you start out on a new initiative, you know, it doesn't matter whether your company is already Agile or planning to become more Agile, if you're tasked with reinventing performance management or, you know, doing a new initiative, a new project, this is always a good way to get into it and say, okay, how can we make Agile work for us before we then help the organisation be more Agile? Ula Ojiaku We'll definitely have the link to your website in the show notes with your episode. So what I'm hearing is it's available, there are some partners as well that offer this training, which you and your team have curated. But if someone says, no, I want you, Fabiola, to come to do this for us, is that possible as well? Fabiola Eyholzer Absolutely. You can go to our website and contact me or you can hunt me down on LinkedIn, I'm the only one with my name, so you should be able to find me and just send me a message and we can definitely collaborate. Ula Ojiaku Okay. Well, what excites you about what you do currently? Fabiola Eyholzer Oh, I tell people I have the best job in the world because I get to work with amazing people, amazing companies, you know, people and companies who are not afraid to push the status quo, you know, who are courageous to do things differently and who are not afraid to push boundaries, because we're getting into uncharted territory. When you think about human resources, the term HR was first used in 1893 by J. R. Commons. So HR is this year, 120 years old, and of course we've evolved, you know, we changed from personnel management to modern HR and everything, but we're at the cusp of a new era that is going to be fundamentally different from anything else that we've done in the past. And if you think about it, it's never been this exciting to be in HR. We get to reinvent and shape the future of HR, or the people function, whether you call it talent and culture, or employee success or people and culture, whatever term you're using, we are reinventing it, and I'm in the middle of it, so I get to help organisations do this. Ula Ojiaku That's exciting. I can sense the passion and the enthusiasm there. Would you be writing a book on this topic anytime soon? Fabiola Eyholzer Maybe one day. Ula Ojiaku Maybe, okay. Whilst we will be eagerly waiting for your book, what books would you recommend to people who might be wondering, okay, what else could I read to, to get abreast on this, or generally any books that you would recommend that have made an impact or impression on you? Fabiola Eyholzer So one book that had a really big impact on me was The Connected Company. So it talks about the company being more like a city, rather than an engine, and even though it doesn't talk about agility, it doesn't talk about human resources, there is so much food for thought in there, you just have to put that thought in to make that translation into HR, but I thought that was a fantastic book. Then obviously Thinking in Systems by Donella Meadows. I'm a systems thinker myself, so that definitely resonated a lot. And of course there are other books like The Culture Code, Fearless Organization, books like that, that can, you know, really give you a lot of food for thought. Ula Ojiaku Thank you very much. These would be in the show notes. And would there be any ask before we round up that you would have for the audience? Fabiola Eyholzer So don't be afraid to push boundaries and to challenge the status quo. As I said earlier, every time you have that gut feeling there is a better way out there, well, chance is that there actually is. So don't be afraid to push boundaries. Don't be afraid to try. And I know everyone sometimes feels that they're in that hamster wheel, that they have so many things to do already that they can't take on something else, but I tell you from personal experience and from my experience working in that field for, for 10 years, it is a game changer. And if you're willing to put in the work, the results are going to be amazing. Yes, actually it's hard work, but it really delivers what it promises. Don't be scared, be courageous, do it. Ula Ojiaku Thank you very much Fabiola for those words of wisdom. It's been a pleasure. I've thoroughly enjoyed this conversation and I hope, you know, we would have some follow up sometime in future. Many thanks Fabiola. Fabiola Eyholzer Anytime. Thank you so much. Pleasure was all mine. Ula Ojiaku That's all we have for now. Thanks for listening. If you liked this show, do subscribe at www.agileinnovationleaders.com or your favourite podcast provider. Also share with friends and do leave a review on iTunes. This would help others find this show. I'd also love to hear from you, so please drop me an email at ula@agileinnovationleaders.com Take care and God bless!   

Having a strong company culture is key to recruitment, retention, and growth for cleaning businesses. In this video, host Angela Brown and recruiting expert Shawn Day discuss how to leverage your company culture to drive success. They explain why clearly conveying your culture in marketing and messaging helps attract top talent that shares your values.  Angela and Shawn also explore how investing in satisfied employees promotes positive word-of-mouth and referrals. Overall, they emphasize that company culture is about more than perks and must be ingrained in every aspect of operations. Tune in to learn how to develop and promote a distinctive culture that powers recruitment, retention and business growth. How Company Culture Drives Success in Your Cleaning Business Chapters: 00:00 Introducing Shawn Day 00:44 Understanding the Audience and Importance of Marketing 01:27 The Power of Referrals and Building Relationships 02:39 The Importance of Company Culture RESOURCES ----------------- How to Start Your Own House Cleaning Company - https://amzn.to/42FPVx1 The System to Define, Implement, Measure, and Improve Your Company Culture - https://amzn.to/3uOA6aO Empowering and Leading a Healthy, High-Performance Organization - https://amzn.to/3uGxFY4 The Culture Code: The Secrets of Highly Successful Groups - https://amzn.to/3T6j2GV The Effective Hiring Manager - https://amzn.to/3SxUGUS Hiring for Attitude - https://amzn.to/42L61Wj (When available, we use affiliate links and as Amazon Associates, we earn a commission on qualifying purchases.) *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  SOCIAL MEDIA --------------- *** CONNECT WITH SHAWN ON SOCIAL MEDIA *** Facebook: https://www.facebook.com/groups/hireleadchill/ YouTube: https://www.youtube.com/@HireLeadChill/ Linkedin: https://www.linkedin.com/in/recruitingmanagement/ Instagram: https://www.instagram.com/hlcshawnday/ TikTok: https://www.tiktok.com/@hlc_shawnday/ URL: https://hireleadchill.com/ *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE CLEANING HELP? ------------- *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com SPONSORSHIPS & BRANDS ------------------- Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editor: Anna Nikitchuk Show Producer: Anna Nikitchuk

In this video, host Angela Brown welcomes recruiting expert Shawn Day for an insightful discussion on how to treat your cleaning employees. Shawn stresses the immense value of cultivating a positive company culture where workers feel like family. He advises going above and beyond to support employees to promote loyalty and retention.  Shawn provides examples of unique perks that make staff feel appreciated, while Angela describes her own efforts to build personal connections with cleaners. Tune in and discover how treating your team like family can unlock the true potential of your cleaning business! How To Treat Your Cleaning Employees Chapters: 00:00 Introducing Shawn Day 00:44 The Importance of Treating Employees as Family 02:17 The Impact of Company Culture on Employee Relations 02:45 Creating a Unique Company Culture RESOURCES ----------------- How to Start Your Own House Cleaning Company - https://amzn.to/42FPVx1 Leading with Significance: How to Create a Magnetic, People-First Culture - https://amzn.to/3HZYbi2 Balancing Act: Teach Coach Mentor Inspire - https://amzn.to/3HWfqAX The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace - https://amzn.to/3UF5Jyd The Culture Code: The Secrets of Highly Successful Groups - https://amzn.to/3Uy9ndg (When available, we use affiliate links and as Amazon Associates, we earn a commission on qualifying purchases.) *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  SOCIAL MEDIA --------------- *** CONNECT WITH SHAWN ON SOCIAL MEDIA *** Facebook: https://www.facebook.com/groups/hireleadchill/ YouTube: https://www.youtube.com/@HireLeadChill/ Linkedin: https://www.linkedin.com/in/recruitingmanagement/ Instagram: https://www.instagram.com/hlcshawnday/ TikTok: https://www.tiktok.com/@hlc_shawnday/ URL: https://hireleadchill.com/ *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE CLEANING HELP? ------------- *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com SPONSORSHIPS & BRANDS ------------------- Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editor: Anna Nikitchuk Show Producer: Anna Nikitchuk

Zusammenwachsen: HR als integraler Teil des Geschäfts!Unser Podcast Host Johannes Füß spricht in dieser Woche mit Alfred Lohbeck, Geschäftsführer Human Resources / Arbeitsdirektor bei der Deutsche Telekom IT GmbH, darüber, wie HR als integraler Teil des Geschäfts agieren kann und welche Vorteile dies für Unternehmen bietet.Das erwartet Dich:1. Integration von HR ins Business: HR als relevanter und effektiver Partner für das Unternehmen.2. Transformation der organisatorischen Struktur: Von traditionell zu agil für mehr Wettbewerbsfähigkeit.3. Funktionsübergreifende Zusammenarbeit: Effizienzsteigerung und bessere Problemlösung durch Zusammenarbeit.4. Digitalisierung und Automatisierung im Personalwesen: Wie die richtige Balance zwischen Technologie und Menschlichkeit.5. Mitarbeiter:innenzufriedenheit und -entwicklung: Wie eine starke Unternehmenskultur, die Mitarbeiter:innen fördert und entwickelt.___________Alfred ist stets offen für den Netzwerkaustausch mit anderen HRlern.Finde Alfred auf LinkedIn und schreibe ihm: https://www.linkedin.com/in/alfred-lohbeck-6b587598/Alfreds Buchempfehlung:The Culture Code: The Secrets of Highly Successful Groups von Daniel Coyle | https://shorturl.at/NSW46Alfreds Podcast Empfehlung: Verbrechen - Zeit online | https://shorturl.at/jwGX8 (Spotify), https://shorturl.at/bfHW3 (Apple) ___________Website: https://www.telekom.comIndustrie: Sonstige SoftwareentwicklungUnternehmensgröße: 9.300Hauptsitz: BonnGründung: 2017___________Über unseren Host Johannes Füß:Johannes Füß ist Vice President von EGYM Wellpass, die mit ihrer Firmenfitness den perfekten Corporate Health-Benefit für ein produktives, gesundes und ausgeglichenes Team bietet. Der in München geborene Schokoladen-Liebhaber hat eine große Leidenschaft für die Alpen, das Wandern und Skifahren.Finde Johannes Füß auf LinkedIn: https://www.linkedin.com/in/johannes-füß/oder schreibe eine E-Mail an johannes.fuess@egym-wellpass.com__________Der Level Up HR Podcast wird von unseren Freunden von SAWOO produziert – https://www.sawoo.io

Heidi Helfand is the author of Dynamic Reteaming, which outlines practical strategies for orchestrating successful team and company org changes. Her work is informed by more than 20 years in the tech industry at notable companies like AppFolio, Procore, and Expertcity/GoToMeeting. Today, she dedicates her efforts to sharing her knowledge through workshops, comprehensive courses, and consultative services, helping organizations navigate and optimize their team structures. In this episode, we discuss:• The importance of reteaming and reorging• The benefits of embracing reteaming• The five patterns of reteaming: one by one, grow and split, merging, isolation, and switching• Examples of successful reteaming• Why stable teams are not always ideal• How change can lead to great career opportunities• The RIDE framework for decision-making• Advice on how to set up isolated teams for success• The anti-patterns of reteaming and the challenges that can arise• Tactical tips for becoming a better listener—Brought to you by:• Productroadmap.ai—AI to connect your roadmaps to revenue• Hex—Helping teams ask and answer data questions by working together• Ahrefs—Improve your website's SEO for free—Find the transcript for this episode and all past episodes at: https://www.lennyspodcast.com/episodes/. Today's transcript will be live by 8 a.m. PT.—Where to find Heidi Helfand:• X: https://twitter.com/heidihelfand• LinkedIn: https://www.linkedin.com/in/heidihelfand/• Website: https://www.heidihelfand.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Heidi's background(03:40) How Heidi got involved with reteaming and reorgs(07:37) Advice for people dealing with reorgs(11:56) The benefits of change and the RIDE framework(17:11) The five patterns of reteaming(20:00) The power of isolation(27:38) Advice on how to be successful by isolating small teams(33:27) Supporting and protecting internal startups(34:33) The one-by-one pattern(36:44) The grow and split pattern(39:20) The merging pattern(42:14) The switching pattern(50:18) Anti-patterns of reteaming(52:49) Embracing change and growth(58:48) How to become a better listener(01:01:28) Lightning round—Referenced:• Dynamic Reteaming: The Art and Wisdom of Changing Teams: https://www.amazon.com/Dynamic-Reteaming-Wisdom-Changing-Teams/dp/1492061298• O'Reilly: https://www.oreilly.com/• Procore Technologies: https://www.procore.com/• Kristian Lindwall on LinkedIn: https://www.linkedin.com/in/kristianlindwall/• Chris Smith on LinkedIn: https://www.linkedin.com/in/chrissmithagile• Transitions: Making Sense of Life's Changes: https://www.amazon.com/Transitions-Making-Changes-Revised-Anniversary/dp/073820904X• Pat Wadors on LinkedIn: https://www.linkedin.com/in/patwadors/• The Four Steps to the Epiphany: Successful Strategies for Products That Win: https://www.amazon.com/Four-Steps-Epiphany-Successful-Strategies/dp/1119690358• GoToMyPC: https://get.gotomypc.com/• Teamwork: https://www.amazon.com/Teamwork-Right-Wrong-Interpersonal-Communication/dp/0803932901• AppFolio: https://www.appfolio.com/• SecureDocs: https://www.securedocs.com/• Citrix: https://www.citrix.com/• The Culture Code: The Secrets of Highly Successful Groups: https://www.amazon.com/Culture-Code-Secrets-Highly-Successful/dp/0804176981• Tuckman's stages of group development: https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development• Rich Sheridan on LinkedIn: https://www.linkedin.com/in/menloprez/ • Menlo Innovations: https://menloinnovations.com/• Drive: The Surprising Truth About What Motivates Us: https://www.amazon.com/Drive-Surprising-Truth-About-Motivates/dp/1594484805• Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results: https://www.amazon.com/Toyota-Kata-Managing-Improvement-Adaptiveness/dp/0071635238• Paulo Freire: https://en.wikipedia.org/wiki/Paulo_Freire• Jon Walker on LinkedIn: https://www.linkedin.com/in/jwalker/• Managing Corporate Lifecycles: https://www.amazon.com/Managing-Corporate-Lifecycles-Ichak-Adizes/dp/9381860548• The Adizes Institute: https://www.adizes.com/• John Cutler on Lenny's Podcast: https://www.lennyspodcast.com/what-differentiates-the-highest-performing-product-teams-john-cutler-amplitude-the-beautiful-mes/• Co-Active Training Institute: https://coactive.com/• Co-Active Coaching: The proven framework for transformative conversations at work and in life: https://www.amazon.com/Co-Active-Coaching-Fourth-transformative-conversations/dp/1473674980• Creating Intelligent Teams: https://www.amazon.com/Creating-Intelligent-teams-Anne-R%C3%B8d/dp/186922583X• The Surprising Power of Liberating Structures: Simple Rules to Unleash a Culture of Innovation: https://www.amazon.com/Surprising-Power-Liberating-Structures-Innovation/dp/0615975305• Facilitator's Guide to Participatory Decision-Making: https://www.amazon.com/Facilitators-Participatory-Decision-Making-Jossey-bass-Management/dp/1118404955• The Bear on Hulu: https://www.hulu.com/series/the-bear-05eb6a8e-90ed-4947-8c0b-e6536cbddd5f—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

In this episode of the Family Brand Podcast, we're tackling a topic that's especially relevant as the holidays draw near: navigating family dynamics and creating a thriving space for all family members despite their differences. In this episode, we have the pleasure of hearing from Matt, a people development specialist with a rich background in studying organizational health and culture. Matt grew up in a large family on a farm in southern Arizona, and his passion for human connection has been a driving force in his life and career. Now, as a father of three (with one more on the way!) and a husband to his lovely wife Kelsey, Matt is taking his expertise to the next level by helping individuals and organizations unlock their potential through identity-driven leadership and language. As the holidays approach, many of us may be feeling a sense of dread or worry about upcoming family gatherings. Will old tensions resurface? Will differing opinions lead to a blow-up? Matt knows these feelings all too well, and in this episode, he opens up about his own experiences with extended family dynamics and shares how he decided to address these challenges head-on. Through his work with Chris and The Campfire Effect, Matt has gained valuable insights into the power of language and leadership in shaping healthy, thriving relationships. He believes that by creating a space where family members feel seen, heard, and valued, we can foster a sense of belonging and connection that transcends our differences. So, if you're looking for ways to navigate the complexities of family life and create a harmonious environment this holiday season, you won't want to miss this episode. Matt's story is a testament to the transformative power of intentional communication and leadership, and his practical tips and strategies are sure to leave you feeling inspired and equipped to handle whatever family gatherings come your way. Ready to dive in and learn more? Hit play to hear the full conversation and discover how you can create a space where every family member can thrive. Trust us, this is one episode you won't want to miss!   LINKS: Website: familybrand.com Social: Instagram: www.instagram.com/ourfamilybrand Facebook: www.facebook.com/FamilyBrandOfficial YouTube: www.youtube.com/channel/UCGu-7odB6gkPbyXpUIQLkrg Twitter: https://twitter.com/OurFamilyBrand   NEW: What Culture are You Creating In Your Family? Take the Quiz Now! https://familybrand.com/quiz Links from this Episode: Finding Identity Through Navigating A Faith Crisis with Thomas McConkie: https://podcasts.apple.com/us/podcast/family-brand/id1536495798?i=1000540847056  The Culture Code: The Secrets of Highly Successful Groups: https://amzn.to/408TXgg  LinkedIn: https://www.linkedin.com/in/matt-herrington-%F0%9F%A4%B2%F0%9F%8F%BB-741644122  Episode Minute By Minute: 00:42 Introduction to the show and special guest, Matt Herrington 02:04 Matt shares more about himself and his passion for family culture 03:33 Matt talks about a family experiment that his extended family tried recently 06:34 The moment Matt realized that their needed to be a shift in the family 08:35 Matt talks about how his family agreed to growing in connection with each other 11:36 Matt talks about the boxes of identity that we put each other in and how to eliminate them 12:38 The importance of family agreeing on what they should be known for 13:54 Learning how to push past judgment and learning to love, even when you don't agree 18:32 Advice to those who are wanting to experience deeper connection with their family 19:46 How to follow Matt and learn more about improving your culture in business and in life 20:09 Matt talks about Culture Operating System and what they are achieving    

Have you ever been part of a team or an organization that accomplished amazing things? What is it about the culture in some organizations that makes them toxic and why does the culture in other groups lead to happiness and success? For the answers to those questions, we turn to bestselling author Daniel Coyle who's written, "The Culture Playbook" and "The Culture Code: The Secrets of Highly Successful Groups", among other books.  You can learn more about him and his work on his website http://danielcoyle.com/.

In this episode of the Unseen Leadership Podcast, Chandler Vannoy and Dan Iten are joined by Spence Shelton, the lead pastor of Mercy Church in Charlotte, North Carolina. Shelton discusses the challenges and mistakes he has made as a church planter and shares valuable insights and advice for leaders in the church and ministry context. He emphasizes the importance of humility, courage, and listening to others in leadership, drawing on his background in the business world to inform his approach to ministry. QUOTES FROM EPISODE 82 “Working in the marketplace really helped me to not only know the experience but also think well through the programming of our church and how are we equipping the saints for ministry where they are.” – Spence Shelton “There is a level of professionalism that I want to bring to our ministry, but not for the sake of looking polished. Rather, I want them to feel like they can trust their church and there's a level of professionalism that communicates trust.” – Spence Shelton “Find a relationship where there's somebody who's got some experience and let them call out what they see God doing in your life.” – Spence Shelton “One of the biggest lessons I've had to learn in my leadership as well as my character development is having to take my hands off of more and more things and trust the people that God has called into leading alongside me and under my leadership.” – Spence Shelton “Your job is to equip the saints for ministry and if you try and control the saints instead of equip them, that vision is never going to become a reality.” – Spence Shelton If I don't keep my fingers off what my staff is doing, they're going to feel like they're being micromanaged, and they can't lead. Plus, young leaders can't be developed if old leaders are gripping their ministry.” – Spence Shelton “Empower your people, equip them, and release them for ministry. Don't try and micromanage them and control them.” – Spence Shelton “A little bit of experience is way worse than no experience. A little bit of experience is way more dangerous than no experience.” – Spence Shelton “Be willing to fail because if you don't, you're not going to risk anything. People need vision and vision is a risk so be willing to fail. But, in all things, have humility.” – Spence Shelton “If you have humility, then you will take courageous risks that will be surrounded by wisdom because you'll be listening to others and everything else.” – Spence Shelton The biggest misconception I had about leadership was that my ideas would be enough. If I just had good ideas, that'd be enough. Now, ideas are important. Vision is important. But relationships matter. You will not get far just on an idea. Especially in ministry, you're not going to get far as a leader unless you're a servant leader.” – Spence Shelton RECOMMENDED RESOURCES The Emotionally Healthy Leader: How Transforming Your Inner Life Will Deeply Transform Your Church, Team, and the World by Peter Scazzero The Reformed Pastor: The Duties and Methods of Labors for the Souls of Men by Richard Baxter The Art of War by Sun Tzu The Rise and Triumph of the Modern Self: Cultural Amnesia, Expressive Individualism, and the Road to Sexual Revolution by Carl R. Trueman Dangerous Calling: Confronting the Unique Challenges of Pastoral Ministry by Paul David Tripp The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle

Hello there! Welcome back to another episode of The Female Empowered Podcast. What we're talking about today is evaluating team members and how to keep a great team. This has been a topic that has come up a lot in my recent conversations.The other things that we will be talking about are regular check-ins and reviews, regular and consistent feedback, rewarding and praising good work, working through problems, and deciding when it's time to part ways. I hope that this episode will help you foster a great team culture!Let's dive into:  Introduction to today's topicHow much it will cost you replacing a single employee according to statistics and why it costs that muchThings that you can do as owner or manager to foster a positive working environment and encourage people to stayHave a regular check-in and review with your team members: People want to know that they are being heard and their work is being validatedAnother important statistic on how many American workers feels engaged in their jobsStrategies that you do to boost engagement with your team so you can retain and hold on to themPraise in public, reprimand in privateNon-financial incentives and actionable strategies to keep and retain team members because not everyone is motivated by pay or salaryAnything that is going to help your staff members be better will ultimately help you be betterThe importance of open communication with your teamThe rubric I use for my team so they can get to the next pay tiersAddressing issues as immediately as you can and setting expectations clearlyThe mindset to keep your best team members: I'm going to do my very best to keep the best people here; I'm going to treat them so well that they're not gonna want to go somewhere elseMy Top 10 Books on Leadership and Team building that I've read and helped me build my great teamConclusionLooking for advice and resources to help you market and grow your clinic or client based business? Visit my website or follow me on Instagram!Books Mentioned In This EpisodeHow Great Leaders Inspire Action by Simon SinekDrive: The Surprising Truth About What Motivates Us by Daniel H. PinkLeaders Eat Last by Simon SinekThe Five Dysfunctions of a Team by Patrick LencioniGood to Great: Why Some Companies Make the Leap...and Others Don't by James C. CollinsDare to Lead: Brave Work. Tough Conversations. Whole Hearts by Brené BrownThe Culture Code: The Secrets of Highly Successful Groups by Daniel CoyleMultipliers: How the Best Leaders Make Everyone Smarter by Greg McKeown and Liz WisemanPrimal Leadership by Daniel GolemanThe Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues by Patrick LencioniThanks for listening! If you enjoyed this episode, please leave a review for the show to help other female fitness and wellness professionals find our podcast! Interested in being a guest on a future Female Friday episode? Email me at Christa@pilatesinthegrove.com!

George Meressa is the Founder and CEO of Clear Ads, a London-based brands-focused Amazon advertising agency. George has over 10 years of digital advertising experience, working for Google, Amazon, Bing, LinkedIn, and Facebook pay-per-click platforms. Through these platforms, he's partnered with hundreds of advertisers worldwide across various industries and sectors.  In this episode… In a saturated pool of Amazon marketplace sellers, brands aggressively search for creative methods to stand out against their competition. One guaranteed approach to consider is advertising using Amazon's Demand-Side-Platform (DSP) to boost brand awareness. Amazon DSP ads enable advertisers to programmatically buy display, video, and audio ads both on and off Amazon, targeting existing and potential customers. However, Amazon sellers new to DSP shouldn't expect an uptick in sales just by joining the platform. George Meressa, digital marketer-turned-Amazon DSP advertising expert, explains DSP advertising isn't an effective strategy if a product is underperforming. To generate increasing sales, a product must produce at least 5000 impressions per month. If you've reached an impasse and are unsure of how to leverage advertising, you may need the services of a DSP advertising provider such as Clear Ads. At Clear Ads, Amazon DSP advertising experts help you identify your target audience, determine desirable product locations, and create advert content to maximize product visibility and sales. Additionally, Clear Ads cultivates consistent contact and provides monthly reports outlining your account's productivity and performance.  In this episode of the eComm Breakthrough Podcast, Josh Hadley interviews George Meressa, Founder and CEO of Clear Ads, to discuss the best DSP advertising strategies for growing a business. George explains the difference between DSP advertising and sponsored advertising, how to access Amazon DSP, and shares successful brand-growth case studies. Resources mentioned in this episode: Josh Hadley on LinkedIn eComm Breakthrough Consulting eComm Breakthrough Podcast Email Josh Hadley: Josh@eCommBreakthrough.com Hadley Designs Hadley Designs on Amazon George Meressa on LinkedIn Clear Ads Special Mention(s): Kevin King Howard Thai on LinkedIn Michael E. Gerber on LinkedIn The E Myth: Why Most Businesses Don't Work and What to Do About It by Michael E. Gerber The E-myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle Gary Vaynerchuk on LinkedIn Brandon Young on LinkedIn CampEcom Related Episode(s): “Kevin King's Wicked-Smart Tips for Building an Audience of Raving Fans” “Mastermind Level Strategies From a Former Top 50 Amazon Seller With Howard Thai”

Jefferson Bethke is a best-selling author, poet, speaker, and content creator best known for his viral video, ‘Why I Hate Religion, But Love Jesus', which has amassed tens of millions of views.Jefferson also operates Primal Path, a discipleship program for fathers and sons; and Family Teams, an online platform that "equips families to live as a multigenerational team on a mission."He and his wife Alyssa are raising their two daughters and son on Maui.In this episode, Jefferson traces his journey from rebellious teen arrested for theft; to viral content creator, business owner, and family man – and shares his thoughts on self-development, faith, marriage, and parenthood.Jefferson also speaks about:-His experience growing up in poverty, relying on food stamps and Section 8 housing-How his life took a positive turn when he encountered the power of Jesus' resurrection-The viral video he made about Jesus being greater than religion-How he turned his newfound fame into a successful career running various projects and businesses-How buying an existing business and partnering with someone who has complementary skills can lead to explosive growth-The importance of ritual in our lives and the concept of Sabbath as a day of rest and enjoyment-How the Western view of time as a straight line towards the future produces anxiety and pressure-The lost art of coming-of-age initiation ceremonies in Western culture-Creating a mission statement for your family and assigning a special role to each family member-How the stories we believe and tell ourselves shape our reality-The importance of creating intentional and memorable moments as the leader of your family-How men are silently suffering in society and what he's doing to lift them up-The importance of reintroducing "play" into your everyday lifeJefferson's charitable cause:Forming Men: “A place for men. To heal. To be refreshed. To be encouraged. And to learn ways to exist in this world that are healthy and holy." The organization offers conferences, retreats, and a 6 month discipleship.Books mentioned in this episode:The Culture Code: The Secrets of Highly Successful Groups by Dan CoyleHold On To Your Kids: Why Parents Need to Matter More Than Peers by Gordon Neufeld and Gabor MatéHow God Became King: The Forgotten Story of the Gospels by N.T. WrightConnect with Jefferson on socials:Instagramwww.familyteams.comwww.primalpath.cowww.jeffandalyssa.com

CEOs and leaders always look for ways to take their startup companies to the next level. Did you know that they can achieve this by working together in groups? Group coaching allows CEOs to meet regularly with other leaders, share their experiences, and learn from each other. These groups offer incredible benefits. They help CEOs gain valuable insights, spark innovation, and accelerate the growth of their businesses. By tapping into the power of group psychology, CEOs can unlock the secrets to success and conquer new frontiers.Join the conversation with Dr. Bobbi Wegner as we talk more about this subject. Dr. Wegner is a renowned expert in group psychology and its application in the workforce. She is the CEO of Groups, a platform that connects experts in group psychology to virtual teams, promoting better teamwork, job satisfaction, and employee retention. With her vast knowledge and experience, Dr. Wegner emphasizes the importance of ongoing conversations and fostering healthy cultures within organizations. She teaches at Harvard University, specializing in Groups & Culture, and Motivation. Tune in to discover how startup founders and CEOs can enhance individual and organizational well-being by harnessing the power of human connection.Tune in!During this episode, you will learn about;[00:01] Episode intro and a quick bio of the guest, Dr. Bobbi Wegner[00:57] Dr. Bobbi's backstory and the value she brings to the world[03:18] How startups and CEOs can benefit from Dr. Bobbi's services[05:43] Psychology tools every CEO must have to be one step ahead[10:51] Tips on how to repair a lost safe environment for all to express themselves[14:11] Challenges Bobbi has had while doing group coaching[16:38] Business checks and balances you need despite the market conditions[21:17] Episode's golden takeaways from Dr. Bobbi[25:25] Ending the showNotable Quotes Human beings are social beings by nature. Though the virtual world has stripped us of that nature, CEOs and business leaders need to know how to recreate it best and bring it to their organizations.One of the key secrets of highly successful groups is the ones whose leaders create a safe ground for everyone to speak and express themselves.You trust more when what you see matches what you feel.Connection and cohesion make teams function to their best and keep them together.Resources MentionedThe Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle: https://amzn.to/3PmQWFRConnect With Dr. Bobbi WegnerPersonal Website: https://www.drbobbiwegner.com/Company's Website: https://www.joingroops.com/LinkedIn: https://www.linkedin.com/in/bobbi-wegner-psy-d-655a424/Instagram: https://www.instagram.com/bobbiwegner/

Brad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of products and solutions, overseeing operations, development and product management. He's a long-time veteran in the world of field service technology and Brad brings more than 20 years of experience in workforce management software.    Questions • Could you share a little bit about their journey, how is it that you got to where you are today. And just in your own words, why you're doing what you're doing and how you got there. • Could you explain to our listeners a little bit about what field service is exactly? Maybe just break down some examples of what types of work does that entail? • What has your experience been with field service? And do you find it differs based on maybe the culture of the country? Or how do you optimize for a great experience with all of those variables that are so uncontrollable?  • Can you share with us what you've seen AI's role been in elevating field service to create better customer experiences? • Could you also share with us maybe I would say let's say 1 to 3 different types of solutions that you've seen that have been pretty innovative in the whole field service space? Have you seen things being done differently, more efficiently? Are there trends that you're seeing you think organizations should be tapping into more in order to improve on their service delivery? Or has your company been pioneering that in any way? • Could you share with our audience what's the online resource, tool, website or app that you absolutely can't live without in running your business every day? • Could you also share with our listeners, maybe one or two books that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently, but it definitely has impacted on your professional competencies as a Chief Solutions Officer? • Could you also share with our listeners, Brad, what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote? It kind of helps to get you back on track if for any reason you got derailed.   Highlights   Brad's Journey Me: Now, Brad, before we start off our conversation with our guests, we always like to give them an opportunity to share in their own words, a little bit about their journey, how is it that you got to where you are today. And just in your own words, why you're doing what you're doing and how you got there.   Brad shared that it's an interesting journey for him as somebody who's been with ServicePower for a long time. And in field services in general, even longer. Because he started out as a self-taught programmer, he had sort of one other career job before coming to the field service world, which was all about data management, he worked down in the Caribbean, where they had very innovative ways, this was back in the 90s, of how they captured data across various mechanisms, the biggest being intelligent character recognition, where you're scanning things, and he can intelligently read what he can decipher off of a piece of paper.   And in that job coming to an end, he came back from living in the Caribbean. It was in need of finding work and he ended up at a place called Key Prestige, which was then acquired by ServicePower but that was where they built a warranty management platform.   And that was his first foray into the world of field service. It was understanding, there's this world out there of workforces that are out in the field, how do you optimize them best? How do you use an employee versus an independent contractor and then building out that initial platform, they then became part of the ServicePower world.   Along that journey, he ran development. He's since run their consulting and professional services organizations. He's on his second tour running product. But they then combine those platforms, again, with the sort of the ServicePower ecosystem to provide all of these various ways of field service solutions where sort of a big differentiator of ServicePower is do I work with an employee workforce? Or do I work with an independent contractor? And what's the best way to do that?   So, just over time, he's had new and interesting challenges at ServicePower, he's been able to take on other areas. And he's got to work basically, across the business. He runs product, but he still works very closely from a development standpoint. He's working with marketing and sales all the time. So, it's still exciting to him as a long timer but that's kind of how he got there.   What is Field Service? Me: So, you've done a lot of work in field service. Could you explain to our listeners a little bit about what field service is exactly? Maybe just break down some examples of what types of work does that entail?   Brad shared that he'll give a couple of examples of some industries. But specifically, when you think about, I'm an end consumer and I have a product or a service that requires someone to come out and do some type of service. And there are organizations then who have these workforces that they leverage.  So, an example would be very simple a homeowner example. I'm in my house, I'm an in consumer, I've got a refrigerator, it breaks, who do I call? Is it in warranty? Is it under a service contract, depending on that, that's going to determine, let's say it's Electrolux, I'm going to call them about my fridge, I'm having an issue, it's not cooling. They make the decision, oh, we're going to send a resource to your house to fix that.  So, the entire process of entitling that service event, the transparency to the consumer of everything that's going on, if you think about those events happening on a larger scale, the optimization of that workforce to gain efficiencies, identifying contractors in the moment to say who's the right guy to go out and run this job, ensuring people are getting reimbursed for their work properly from the proper organization. And again, just to come back up a little bit high level there, think of that across multiple industries.  So, major appliance, consumer electronics, actually anybody who has a home warranty on any products in their home, the insurance industry who has adjusters for you may have a catastrophe event and have a need to call up your homeowners' insurance, they're going to come out and do inspections. It can get larger, apartments, facilities, they have needs for workforces to come in and do inspections, repairs, any of that really.  So, it's any organization that has a field workforce, whether that workforce is employed, or they're leveraging independent businesses. The goal of a field service platform should be how do I optimize that? How do I ensure a world class customer experience along the way? How do I defend my brand along the way? But that's high level.   Me: So, you touched on quite a few things. So, field service is definitely something I believe that all consumers at some point will have to engage in throughout the course of their lifetime. How has it been for you on the end of as you mentioned, optimizing to get the best experience when you have to deal with so many different personalities. And I hear you mentioned that you lived in the Caribbean for a while, would you mind sharing with our listeners, which Caribbean island or country that was?   Brad stated that he was going to ask, he feels like Yanique's accent got to be Caribbean, he could be wrong. But yes, I lived in Grenada for about a year.   What Has Been Your Experience with Field Service? Me: So, I am Caribbean, I'm Jamaican, and I am currently in Kingston, Jamaica. Here in Kingston, Jamaica is listening to you speak just now about the fact that you would have a fridge for example, and the fridge breaks down and you call the person that you purchased the fridge from, especially if the fridge is still under warranty. I have found, for example, in Jamaica, contract persons like plumbers, carpenters, painters like those kinds of trades people, they are highly unreliable. They tell you, they're going to come tomorrow and probably you'll see them in another two weeks, you have to be constantly following up with them. And I find the service experience to be extremely poor. What has your experience been? And do you find it differs based on maybe the culture of the country? Or how do you optimize for a great experience with all of those variables that are so uncontrollable?    Brad shared that culture and geography does matter, it absolutely matters. Again, as somebody who lived in the Caribbean, he knows the differences there. As a company, ServicePower, they very prominent in North America, but also in Europe, they rolled out in multiple countries in Europe. The geography and sort of the interaction that the customer can have, can change. But the key that they try to push along the way is, you're going to have a better experience, if you understand how best to interact with the resources involved, or he'll give you a word that they use in the product world is the personas involved.  So, he has to understand that he has an end consumer who has expectations of a level of service, he has to provide a way for that consumer to have full transparency of everything that's going on. One of the things he thinks is, in our world today, it's very clear that consumers, they want to know up to the minute what exactly is going on in any event they're doing whether it's where's my pizza that's on the way to my house? Where's my Uber? Same thing.  When he books a technician to come out to his home, he wants to know everything that's going on, if he's trying to order a part and it's delayed, you have to give full transparency to that.  That's better than not hearing anything, it's like you said you're constantly having to follow up. So, one of the key things is to have a system that is very proactive and is going to inform the consumer and keep them in the loop of everything that's going on all the way up to the point of “I'm on my way, I'm in route.” And ensuring that the resource that you do send, how do I make sure in the moment, that that's the best possible resource that's going to provide the best possible outcome for that end consumer.  And again, that's all about what the ServicePower platform does is it understands whether it's an employee or a contractor, if it's a contractor, who is the contractor that is performing to the level that I expect them to, so I can rate and rank them. It's again, it's really about those principles.   AI's Role in Elevating Field Service to Create Better Customer Experience Me: Brilliant. So, you've mentioned optimizing for a better customer experience and the fact that you have real time up to date information for the client so they know every step of the way what's happening, as you mentioned, if the person is en route, if a part hasn't been ordered, that kind of stuff. So, artificial intelligence is pretty big now. There's a ChatGPT, there's Bing search engine. There are lots of them and lots of organizations are using the AI to integrate into their current systems to make it smarter, to make it bolder, to make it more informative for consumers. Can you share with us what you've seen AI's role been in elevating field service to create better customer experiences?   Brad stated absolutely, and he'll add another term in there along with AI, which is machine learning. It's very much in the forefront of what everybody's doing these days. But in the world of field service, again, if you think of that service event, and somebody, whether they make the phone call, they go on a website to schedule service for self-service, it's in that moment, based on what he knows about that event. What can I predict? That's what AI and machine learning offer in their world. And that's the biggest one right now is, if he knows it's this product, this model, this is the description of what is being told to him that's wrong and he can even then look at past repair history, how can he just use AI to predict?  Well, the technician, he needs to send out likely needs these three parts. Or he can triage them, he can give them some information to say, try this first, try that. And it's using AI and machine learning to make those intelligent predictions. What they've really learned about it is, people are using historical data to do that today, it's really about building the feedback loop of as you continue to get that data and ensure that the model you've created continues to learn over time.  But again, another good field service term for this is if you can make those predictions intelligently and he can send a tech out with everything he needs ahead of time, that ensures a first-time fix. Because again, imagine when your contractor comes out, he looks at it, he goes, “I don't have the parts on the truck. I'll reschedule you for next Tuesday.” That's a bad experience. So, using AI and machine learning, they can make the predictions of how do I ensure you have all the tools you need so that when you get on site, you are insured of doing a first time quality fix, because that will lead to a happy customer.   Innovative Solutions in the Field Service Space Me: Could you also share with us maybe I would say let's say 1 to 3 different types of solutions that you've seen that have been pretty innovative in the whole field service space? Maybe especially since we've been emerging out of the pandemic, have you seen things being done differently, more efficiently? Are there trends that you're seeing you think organizations should be tapping into more in order to improve on their service delivery? Or has your company been pioneering that in any way?    Brad shared that he thinks we've certainly pioneered it. There're two things he'll talk about there. Because there's actually not that many field service companies that have, they have already thrown around the term optimization. And every company will tell you they do optimization but what we've learned and we've seen, is there are some specific definitions of things you need to be able to do to truly optimize a workforce. And there really, again, not many companies that actually do it.  So, when he talks about optimization, imagine an employed workforce. So, let's just take North America as an example. If he were to have 2000 resources across North America, he's got jobs that where he has to offer up appointments to consumers, he may have SLAs for inspections. So, a job comes in where he's got to be there in three days, that's his agreed upon contractual SLA. But he has emergency jobs that may be coming in throughout the day.  True optimization, and one of the things they offer is they can continually evaluate a schedule that's been built out over time. And that's one of the ways where they use AI, they use a specific algorithm as part of that, to be constantly evaluating that schedule. And as events are coming in, he can sort of rip that schedule apart, move jobs around, understand what's the best possible most optimal schedule for all of his resources across however many jobs he has. And that's running constantly, throughout the day.  When most field service organizations tell you they do optimization, what they're really doing is, “Well, I have an optimized route. Like I went to Google Maps, and I made sure that my optimized route.” And that's fine. They can use the term optimization for that. But that doesn't necessarily take into account things like you can have your route, you can have drive time, is there access hours to a particular building, you may be going in and doing an apartment maintenance or facilities maintenance, and there's access hours. What's the cost of overtime? And am I considering that in the schedule? Just the schedule in general, my text, the knowledge and skills that those texts have. Again, how do I ensure that I'm taking all of that account into the schedule I'm creating.  And again, that's sort of what creates that again, that's how they refer to optimization. They know others use the term but they're not doing AI based optimization like they are that can really based on any number of parameters that any of their our clients want to use. The KPIs that drive the business, the important key indicators of the business, all of those with AI. So, that would be one of them.  The other one that again, this is technology and just sort of a general shift in where field service has gone is most software platforms that relate to field service, they sort of choose one method of solving a problem or another and the two main ones are, do I have an employed workforce? Or do I leverage independent businesses, and where most make a mistake and what they've really driven in the in the field service world, he would even tell you, he feels like ServicePower is the one who has been on the forefront of this all along, is the idea that you have to understand both of those types of organizations work very differently. But you still have to be able to blend them together because whether he sends his own employee or an independent business, he has to ensure that the experience is exactly the same for the customer.  Again, when he employs someone, he has control of their schedule, he can dictate technology to them, he knows everything about them. When he's working with an independent business, he sort of have to be able to rate them and score them based on how they performed for him, and he has to know like, “Okay, you're an independent business, I have to authorize you to work for me, which means I want to ensure your background check. You've been through all the proper trainings.” And again, some of those terms he talked about, what are your first time fix rates? What are your costs? He needs the transparency to see into that business because he's only giving them maybe 10% of the work they actually do, they're not dedicated to him.  So, one of the things again that they think they brought to the world of field service, and they continue to innovate on is, how can I have a rules engine around that understands?  He's got two different types of workforces he's working with, but he's going to provide one unified world class customer experience where that customer doesn't know any different. He doesn't know that it's an independent business who showed up, he just thinks, again, “My GE product or my LG product, I got it fixed, they did it the first time, that's all that matters. It was a great experience. So yeah, that's a couple there.   App, Website or Tool that Brad Absolutely Can't Live Without in His Business Me: So, we've spoken a lot about optimization and what are some of the pioneering, I would say, talents and attributes that ServicePower has been demonstrating and those are excellent, really, really a good way for us to dovetail into my next question. And so, we'd like to know if you could share with us, Brad, because it's all about the tools and resources that you're using to ensure that you're being most efficient in whatever task you're completing. Could you share with our audience what's the online resource, tool, website or app that you absolutely can't live without in running your business every day? When asked about an online resource that he can't live without in running his business, Brad that in running the business, he can name some tools here. But he tell you, they all have a common theme, which is tools that provide analytics. We live in a data driven world and understanding the analytics underneath your business are crucial.  And some examples of that, again, when you think of ServicePower as a software company, it all start by coming at it from the development side, they have to know exactly the velocity of their development staff, they have to know how much time they're spending on which initiatives are they putting their time into innovation and roadmap versus support and issues, implementation, whatever, they can break all that down. That way they can plan and forecast for the future, what directions they want to go.  Obviously, from an analytics standpoint, sales pipeline matter in that. So, they have a bunch of tools underneath that they obviously use things like HubSpot, as it relates to sales and marketing. And there is a component of Salesforce, they use for that for the development side. There's a couple of tools they use Jira being one to sort of track and it facilitates them gathering that data. They actually have their own, why say their own, it's a tool that they use called Domo, that it's basically a data warehouse with an analytics engine over the top of it. So, from their use, again, anything related to analytics.  And that's the other thing he would tell you beyond just their business is they then have to take all that data that comes out of their platform and present it the same way to their clients, where they can see how is your network performing, how are your employees performing? What's your customer satisfaction?  He'll just give you one example of that, there was a sort of a great story at ServicePower was, they came out, it's probably been about three or four years, they came out with their consumer portal, that's where consumers are notified of everything of their service event. They can be driven into a portal which gives them information about it.  One of the great key value points of that was their clients who are receiving calls from consumers just like you said, going, where's my contractor? Their call volume went, they were able to show through their analytics that their call centre volume went down by 40% when they put that tool out there to say, I can now have a system that's informing the consumer, there's no need for them to call you because they feel informed. So, again, back to the question, he'll just tell you anything analytics based. So, again, data driven world and you want to be on top of the things that are driving your business through analytics.   Books that Have Had the Biggest Impact on Brad When asked about books that have had the greatest impact, Brad stated that he'll tell his, because in his schooling days long ago, he sort of became very enthusiastic about the idea of culture in business. And there's a book called The Culture Code: The Secret of Highly Successful Groups, it's by Daniel Coyle, and it is all about how do I build a culture that brings your workforce together? Has you all enthusiastic about working towards a common goal, it gives you the tools for that. He read it a couple years back, in his opinion, it's more relevant now because post pandemic, you have people who are disconnected, a lot more people working at home, and it just gives you tools of how do you bring about a workforce that they're just as much invested in the mission and the goals as you are? So, that's the book he would recommend, as it's called The Culture Code by Daniel Coyle.   What Brad is Really Excited About Now! When asked about something that's going on now that he's excited about, Brad shared that for him, he'll give a personal one, because this is a podcast, and he finds podcasts can be fun that way, and he'll try to do both. But for him, he's in a kind of a new transition in life, maybe he shouldn't say this to the public, he's 53 years old. Through the pandemic had some struggles in life, and started reinventing things with a new blended family. And so for him, personally, he feels like he's getting another round of being a dad again, his children are grown. So, personally, that's very important to him, he's a huge believer in family, and creating a tight knit family. And so, that's a big thing for him.  From a work standpoint, he'll just tell you that ServicePower has been around a long time. But it does feel like they're always on sort of the edge of innovation as it relates to field service. And this is a year that they actually talked about heavy investment from their ownership. So, it's an exciting year from the things they're building, they're kind of reimagining the entire user experience of the platform, so they find that very exciting. So, even in his 20 plus years that he's been doing this, he still finds it rewarding, exciting, the initiatives they're driving. So yeah, again, he's done this for a long time but hopefully you're getting that from this podcast is that he's still very passionate about all of it.   Where Can We Find Brad Online  Website – servicepower.com LinkedIn – Brad Hawkins   Quote or Saying that During Times of Adversity Brad Uses   When asked if he has a quote or saying that he tends to revert to, Brad shared he does. He'll quickly look it up. He did this on a previous one he did, it'll just take him a second because he missed to be prepared for that one. This is one of his favourite quotes, matter of fact, he will tell you that all of the people at ServicePower have heard this multiple times from him. This is the quote, “Anyone who imagines that bliss is normal is going to waste a lot of time running around shouting that they've been robbed. Most putts don't drop, most beef is tough, most children grow up to be just people, most successful marriages require a high degree of mutual toleration, most jobs are often dull than otherwise. Life is like an old time rail journey there's delays, sidetracks, smoke and dust, interspersed only occasionally by beautiful vistas and thrilling burst of speed. The trick is to be thankful that you are on the ride.” He loves that quote.   Me: And do you know the author of the quote? Is it anonymous?    Brad stated that he's seen a couple people attributed to it, the person he knew that said it his name is Gordon B. Hinckley.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links ·      The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle   The ABC's of a Fantastic Customer Service Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   Our Next Webinar – May 16, 2023 at 10:00 am   Register Here    

Join Chaz as he dives deep into Matt's story, learning about his initial aspirations to become a professional guitar player and his path through law school and private practice before catching the entrepreneurial bug. Discover how Matt's love for craft beer and his unique vision for Bauhaus Brew Labs, inspired by the Bauhaus school's tenant of intertwining work, play, and celebration, led him to create a welcoming and communal space focused on lighter beer styles to bring people together.Matt shares valuable insights on the importance of reflecting core values in every aspect of a business, like Bauhaus' focus on celebration, and the benefits of implementing systems and processes like Traction EOS for growth and alignment within the company.During this episode, you will learn about;[01:57] Intro to Matt and his business[03:49] Matt's Why[06:04] The reality of living out your childhood dream[09:24] Matt's journey from law to founding a brewery[12:38] Businesses don't fail, entrepreneurs quit[23:02] How Matt moved the business past COVID into more enjoyable times[26:26] A good decision Matt made in his business[28:35] A bad decision Matt made in his business[32:04] Matt's #1 KPI[35:16] Matt's opinion on networking and masterminding[40:23] Matt's experience with managing marriage, life, and business[43:25] If he could speak to his younger self, what would Matt say?[44:10] How to connect with Matt[45:00] Info on Gathering The Kings Mastermind Notable Quotes"You can either quit or persist." - Matt Schwandt"Most entrepreneurs, um," (This quote is incomplete, please provide the complete quote.)"Many entrepreneurs don't realize the importance of becoming marketing experts." - Matt Schwandt"You can either quit or persist." - Chaz Wolfe (Host)"Many entrepreneurs don't realize the importance of becoming marketing experts." - Chaz Wolfe (Host)Books and Resources Recommended:Wrigley, J.A. (2021). The Culture Climb. Independently Published.Purchase on Amazon: https://www.amazon.com/dp/1737631200/Miller, D. (2017). Building A StoryBrand: Clarify Your Message So Customers Will Listen. HarperCollins Leadership.Purchase on Amazon: https://www.amazon.com/dp/0718033329/Miller, D., & Mask, J. (2020). Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business. HarperCollins Leadership.Purchase on Amazon: https://www.amazon.com/dp/1400215349/Wickman, G. (2011). Traction: Get a Grip on Your Business. BenBella Books.Purchase on Amazon: https://www.amazon.com/dp/1936661837/Coyle, D. (2018). The Culture Code: The Secrets of Highly Successful Groups. Bantam Books.Purchase on Amazon: https://www.amazon.com/dp/0804176981/Singer, M.A. (2007). The Untethered Soul: The Journey Beyond Yourself. New Harbinger Publications.Purchase on Amazon: https://www.amazon.com/dp/1572245379/Singer, M.A. (2015). The Surrender Experiment: My Journey into Life's Perfection. Harmony.Purchase on Amazon: https://www.amazon.com/dp/080414110X/Let's Connect!Matt Schwandt:LinkedIn: https://www.linkedin.com/in/matt-schwandt-360aba243/Instagram:

Do you struggle with staying focused and achieving your goals because of both internal and external pressures to fit into a specific mold? Our guest today is Dr. Angie Winter, a Senior High-Performance Consultant and Certified Change Management Practitioner at HigherEchelon, Inc. She specializes in mental performance coaching, working with individuals and organizations in sports and both government and private sectors to improve their leadership, cognitive abilities, and overall performance.  In this episode, Dr. Winter shares her philosophy of high performance, which centers around the importance of authenticity and emotional processing. She emphasizes the benefit of feeling and discussing our emotions to encourage better performance and provides insights on how to help individuals overcome challenges such as lack of confidence, impostor syndrome, leaving one's comfort zone, and ineffective time management.  Dr. Winter earned her master's degree in Sport and Exercise Psychology from California State University at Fullerton and a Ph.D. in Sport and Exercise Psychology from Michigan State University. She is also a certified mental performance consultant through the Association for Applied Sport Psychology (AASP) and an Associate level coach through the International Coaching Federation (ICF).  Join us as Dr. Winter shares her expertise on improving your mental fitness and achieving your goals through authenticity and confidence.  Key Points:  Focusing on authenticity in Dr. Angie Winters' philosophy of high performance. The benefit of feeling, processing, and discussing our emotions in encouraging better performance   How to help people beyond some of the challenges that get in the way of one's mental fitness: (1) the lack of confidence, (2) Impostor's Symdrome, and (3) ineffective time management  Episode Highlights [00:00] Introduction [03:54] What inspired Dr. Angie Winter to pursue performance psychology [09:59] How she would coach her younger self [12:39] What inspired her to broaden her work beyond sports [19:05] What drives Dr. Angie Winter through her work [19:48] The focus of authenticity in Dr. Angie Winter's philosophy of high performance [25:08] Having the balance of masculine and feminine voices in each individual for mental fitness and high performance [26:09] The issue of managing confidence as one of the biggest challenges in the way of an individual's mental fitness [33:23] Other issues commonly encountered in the realm of coaching [38:42] Defining success [40:47] Helping people get outside of their comfort zone [42:43] On leadership [45:43] Advice for people who want to be more focused on their goal instead of worrying [48:48] Book recommendation for the listeners  Resources  The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle https://www.amazon.com/Culture-Code-Secrets-Highly-Successful/dp/1847941265 HigherEchelon: https://www.higherechelon.com/human-capital-services/

Host Chaz Wolfe interviews Victor Rodriguez, the Founder & President at Gas It Up, Inc. In this episode, Chaz and Victor discuss a range of topics, including their experiences growing up in single-parent households, the importance of raising capable children who aren't entitled, adding value and innovation to a traditional industry, and the value of leaning on mentors. Victor also shares his journey of constantly growing himself to grow his business, Gas It Up, Chaz and Victor discuss Gas It Up's board and their belief in what they are doing to disrupt the fuel and electric vehicle industry. Victor shares that he is married with three children and has other companies in the fuel and aviation industry. To learn more about Victor and Gas It Up, visit the links provided on their LinkedIn, Instagram, and website pages. Don't miss this enlightening and insightful episode of Gathering The Kings podcast!During this episode, you will learn about;[02:24] Intro to Victor and his business[04:40] Why does Victor continue to press into his business?[10:55] How Victor avoids raising entitled children[12:34] How Victor started his business[15:30] Adding value and innovation in a very old industry[21:50] Bad decisions are learning opportunities[25:41] How to avoid being a know it all[32:09] Victor's decision making process[35:25] Victors #1 KPI[45:00] How Victor goes all in with his family, marriage, and business[49:03] If he could whisper in the younger Victor's ear, what would he say?[50:58] How to connect with Victor[53:49] Info on Gathering The Kings Roundtable Mastermind Notable Quotes“Oil moves the economy.” - Victor Rodriguez “I don't always look at a bad decision as bad.I look at it as an experience.” - Victor Rodriguez “Don't try to speed through the process just because technology's already there.” - Victor Rodriguez “Become a huge listener and don't become a know-it-all.” - Victor Rodriguez “My behavior and my decisions reflect a lot on not only my family, but also everyone in my company.” - Victor RodriguezBooks and Resources Recommended:The Culture Code: The Secrets of Highly Successful Groups by Daniel Coylehttps://www.amazon.com/Culture-Code-Secrets-Highly-Successful-ebook/dp/B01MSY1Y6ZLet's Connect!Victor Rodriguez:LinkedIn: https://www.linkedin.com/in/victor-rodriguez-4629aa21b/Instagram: https://www.instagram.com/vrodr1guez/?hl=enInstagram: https://www.instagram.com/gasitup_/?hl=enWebsite: https://www.gasitup.com/leaderShip-teamChaz Wolfe (Host): Website: www.gatheringthekings.comFacebook: https://www.facebook.com/chazwolfe/Instagram: https://www.instagram.com/gatheringthekings/LinkedIn:

Host Chaz Wolfe welcomes Allison Brecklin, partner and VP of Client Operations at Mixhalo, to discuss the art of problem-solving in business. Allison shares her insights on the importance of saying no when it's called for and reducing ambiguity in decision-making. She also talks about the challenges of making bad hires due to a high workload and offers her three tips for hiring the right person for the job. Allison also shares her thoughts on real talk around culture and authenticity, and the intentionality of relationships in the workplace. She draws on her extensive experience as an integrator, building and scaling businesses in a variety of industries, including the ticketing industry and car rentals. This episode is a must-listen for business owners and entrepreneurs looking to win every single day. Allison shares her wisdom on the secrets of successful integrators and the power of building a culture of authenticity. Don't miss out on the opportunity to learn from one of the top operators in the business.During this episode, you will learn about;[01:66] Into to Allison and her company [06:00] Solving problems as an integrator[14:05] When ‘no' needs to be the answer[18:19] On building productive relationships with your team [20:43] How to know when it's time to grow your team[23:53] Allison's 3 tips to hiring the right person[32:54] Real talk around culture and authenticity[39:34] The intentionality of relationships[46:36] How to connect with Allison [47:22] More info on Gathering The Kings Roundtable Mastermind Group Notable Quotes“I wanna be able to set a positive example for not just leadership, but as female leadership, while also proving anyone wrong whoever counted me out.” - Allison Brecklin“You gotta freaking win, every single day.” - Chaz Wolfe “There are times where ‘no' needs to be the answer.” - Allison Brecklin“My company, because we're small, oftentimes ‘process' doesn't exist and it doesn't need to be the perfect process, but you have to start somewhere.” - Allison Brecklin“I think reducing ambiguity is one of the best decisions you can make.” -Allison Brecklin“You have to be able to let go.” - Allison Brecklin“At some point, whether it's size or revenue, you get to that point where there's not one person that can handle it all.” - Allison Brecklin“You're a small business, it's okay that you are excited and proud of what you're doing.” -Chaz Wolfe Books and Resources Recommended:The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle:https://www.amazon.com/Culture-Code-Secrets-Highly-Successful/dp/0525492461Let's Connect!Allison Brecklin:https://www.mixhalo.com/https://www.linkedin.com/in/allison-brecklin-4329545a/Chaz Wolfe (Host): Website: www.gatheringthekings.comFacebook: https://www.facebook.com/chazwolfe/Instagram: https://www.instagram.com/gatheringthekings/LinkedIn: ...

It only happens once a year. It's not Christmas, but it might feel like it as Alex and Krista give you their best tips, reads, recipes, and fashion items they've collected over the last year. It's the annual Things We Love episode for the Open Door Sisterhood Podcast! Yes, we are ready with our favorite lip gloss combo (aka “the triple threat”), our must reads, and the sneakers that make teenagers' heads turn (in a good way!) These are things we love and because we're sisters, we're sharing them with you. We laugh at ourselves a lot in this one (because, hello, we can be ridiculous). We hope this love vibe shines through the airwaves as you push play this Valentine's Day!   Our favorite things you heard about on the show BEAUTY Here's the triple threat combo from Emily Love's sister Ashley.  -Charlotte Tilbury Hot Lips Lipstick Kim KW – Nude -Charlotte Tilbury Lip Cheat Lip Liner – Iconic Nude -Fenty Glass Bomb Universal Lip Luminizer – Fussy Style Edit root touch up Cerave Vitamin C serum Cetaphil daily oil-free facial moisturizer Spf 35 Cerave Skin renewing night cream Heatless curling set for hair GIFTS TO GIVE 30 oz. Stanley Cup in cream $30 Stoneware kitchen sink caddy $15 (can put spray or dish soap and wooden scrub brush ) Kate Spade stud earrings $38 FAVORITE HOME ITEMS OR DECOR Victoria Black Vase from CB2  Smith & Hawken Outdoor black lanterns (I use them inside and outside) IN THE KITCHEN Nextrend Garlic twister  Over sink roll up dish drying rack  Magnolia Clear Glass Mixing Bowls  9 x 13 ruffled ceramic baking dish by Crate and Barrel APPS OR WEBSITES Gametime (ticket deals for events) Going.com (formally Scott's Cheap Flights) CLOTHING New balance sneakers Patagonia Nano Puff Parka Nuuly subscription – I'm trying it ($88 for 6 styles) Costco bras – Bali FAVORITE TIP Put a dash of bleach in your water for flowers to kill bacteria and they'll last longer Make any drink fun with fresh berries, mint, and sparkling something Paint and new light fixtures changes any room FAVORITE NETFLIX OR PRIME Enola Holmes (Netflix) The Swimmers (Netflix) The Rings of Power (Prime) FAVORITE INSTAGRAM INSPO hidingintheclosetwithcoffee Amy Betters-Midtvet Littlehouseonchestnut Stylinbyaylin mikedonehey MUST READS From Strength to Strength The God Shot by Tara Leigh Cobble The Culture Code: The Secrets of HIghly Successful Groups by Daniel Coyle I Guess I Haven't Learned that Yet by Shauna Niequist Where'd You Go Bernadette by Maria Semple MUST MAKE RECIPES Italian Sausage White Bean Soup – The soup recipe I made up for my friend's going away party that now everyone loves (Ariana's Going Away Soup) The Italian Meatball Soup Rave Reviews Dip – one of my easiest apps Almond cherry scones (Easter coming up) Thank you to our sponsor for this episode The Truly Co. WE'RE ABOUT GOSPEL-CENTERED ENCOURAGEMENT Whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things. Philippians 4:8 We Create Thoughtful Content, Beautifully Designed. The Truly Co is a team of women who have purposefully declared where we put our trust as we wrestle with our faith. In a world filled with confusion, chaos, and depression, we choose to walk by faith and be led by the Holy Spirit. Jesus is our source. He is our rock. And we share our stories of the things he has done in our lives. We are friends, sisters, mothers, and daughters. We are creatives, writers, business leaders, and human-lovers who are in various life stages. We invite you to join us. We love partnering with amazing women (that's you!) as we share our voices through writing, photography, and podcasts or video. Find Truly Magazine Here

If the culture of a sales team is bad or even toxic, enablers fight a constant uphill battle. So how do you turn the culture of a sales team around to incentivise positive behaviors and ultimately set sellers up for success? In today's episode, we're joined by a special guest who has led major culture transformation projects. He'll share with us what the symptoms of a negative culture are, how to approach the transformation discussion with senior stakeholders, metrics to consider, and pitfalls to avoid. Please welcome the head of APJ Sales Strategy, Operations and Enablement at AWS, Damien Lorschy.Here are some of the questions we tackle:What is your definition of culture?What are some of the indicators that there is a problem with your sales culture?Let's talk about your journey in transforming your organisation's sales culture. What has been the insight in AWS' case that has led to the realisation that change is needed?How did you engage senior leadership to drive this project?Which steps have you taken after senior leadership support had been secured?What were some of the results you've seen after the roll-out?Can you share any topics that might help other Enablers drive a sales culture transformation project?Here are some of the resources referenced in this episode:Connect with Damien Lorschy on LinkedIn: https://www.linkedin.com/in/damien-lorschy/Connect with Felix Krueger on LinkedIn: https://www.linkedin.com/in/hfkrueger/The Culture Code by Daniel Coyle: The Secrets of Highly Successful Groups https://www.amazon.com/Culture-Code-Secrets-Highly-Successful/dp/0804176981/Walking the Talk by Carolyn Taylor: https://www.amazon.com/Walking-Talk-Carolyn-Taylor/dp/1847941575/Where to find The State of Sales Enablement:Website - http://thestateofsalesenablement.com/LinkedIn - https://www.linkedin.com/company/the-state-of-sales-enablement-podcast/Apple Podcasts - https://podcasts.apple.com/au/podcast/the-state-of-sales-enablement/id1558307853Spotify - https://open.spotify.com/show/4ceCJYJLuCbTNbRTriOFpe?si=avn_E9EGSNu3gmHfoqJ_6gMentioned in this episode:Webinar: 7 STEPS TO MAXIMIZING ENABLEMENT'S BUSINESS IMPACTJoin Mike Kunkle and Felix Krueger for this free 60-minute webinar to understand the proven approach to maximizing Enablement's business impact and setting yourself up for success in 2023. Some of the topics covered include: - Understand the maturity level of your sales enablement team - A simple framework that will help you identify current shortfalls - How to get more done with less by effectively managing stakeholders - An overview of the sales performance levers you should consider - How to formalize a plan that delivers results and helps you gain momentum fast https://www.goffwd.com/impact

Julie Chickering sits down with Brian to share the best gift books for the Scrum masters in your life. Overview We all have those books on our bookshelves that we’ve had for years and still refer back to time and time again, or that new title that we’ve just read that blows our mind with the way it makes a new concept more relatable. Julie Chickering is a Certified Scrum Trainer (CST), PMI Agile Certified Practitioner (PMI-ACP), and a traditional Project Management Professional (PMP). Today on the show, Julie joins Brian to discuss the most valuable books they’ve read, the lessons they’ve learned from them, and the best ones for giving to the Scrum Master in your life this holiday season. Listen now to discover: [01:06] - Today, Brian and Julie Chickering will be sharing the most valuable books we’ve read. [02:10] - Julie shares how a book called Two Beats Ahead is helping her learn to let go of her creations. [04:00] - Julie shares an interesting story of how Beyoncé invited musicians in for collaboration and how that opened her mind to learning from her community. [05:07] - Brian shares why Agile Retrospectives: Making Good Teams Great by Esther Derby and Diana Larson is his #1 book recommendation for Scrum Masters. [06:29] - Julie shares why she’s also a fan of Agile Retrospectives: Making Good Teams Great for the mix-and-mash recipe for creating menu selections. [08:06] - Julie shares why The Culture Code: The Secrets of Highly Successful Groups insight into the three main things that make high-performing teams high-performing is her favorite book to give to the leaders on her list. [10:36] - Brian shares the three things from Daniel Pink’s Drive: The Surprising Truth About What Motivates Us that align with Scrum. [12:34] - Julie shares how she learned to flip the script, start with the hard topics in a conversation, and finish with the positive from Daniel Pink, as included in his book, When: The Scientific Secrets of Perfect Timing. [15:53] - Brian shares why Dan Pink’s books are most enjoyable via audio. [16:15] - Julie shares how a podcast interview with author Scott Sonenshein led her to his book called Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined, which helps teams unlock their potential to achieve more. [17:11] - Brian shares Frédéric Laloux's concept of the different colors of organizations as laid out in his book called Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness and how we can better enable change in organizations. [18:57] - Julie shares a book she recommends in Scrum Master class that’s great for sports fans called The Captain Class by Sam Walker, which walks the reader through what makes great sports teams great. [22:15] - Brian shares why sports analogies are great for teaching Scrum. [23:28] - Julie shares how even the Rolling Stones delve deep into figuring out how to improve. [24:30] - Why retrospectives are a great tool for improving the outcome of any mission. [28:25] - Brian shares why we still need to adjust to the current climate, even when the goal remains the same. [30:11] - Brian shares books by recent guests on the show, including Lead Without Blame: Building Resilient Learning Teams by Tricia Broderick, Strategise by Roman Pichler and Coaching Agile Teams: A Companion for Scrum Masters, Agile Coaches, and Project Managers in Transition (Addison-Wesley Signature Series (Cohn)) by Lyssa Adkins. Listen in next time when Scott Dunn will be on the show. References and resources mentioned in the show Two Beats Ahead by Panos A. Panay and R. Michael Hendrix Agile Retrospectives: Making Good Teams Great by Esther Derby, Diana Larsen The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle DRIVE by Daniel Pink | Animated Core Message Drive: The Surprising Truth About What Motivates Us by Daniel Pink When: The Scientific Secrets of Perfect Timing by Daniel Pink The Power of Regret: How Looking Backward Moves Us Forward by Daniel Pink Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined by Scott Sonenshein Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness by Frédéric Laloux The Captain Class by Sam Walker Lead Without Blame: Building Resilient Learning Teams by Tricia Broderick Strategise by Roman Pichler Coaching Agile Teams: A Companion for Scrum Masters, Agile Coaches, and Project Managers in Transition (Addison-Wesley Signature Series (Cohn)) by Lyssa, Adkins Mountain Goat Software Agile Mentors Community Scrum Alliance Subscribe to the Agile Mentors Podcast on Apple Podcasts Want to get involved? This show is designed for you, and we'd love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an agile subject you'd like us to discuss or a question that needs an answer? Please share your thoughts with us at podcast@mountaingoatsoftware.com This episode's presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Julie Chickering is the brains and brawn behind JC Agile Consulting, believes that Lean and Agile practices are packed with potential — to enable positive culture change, business agility, and breakthrough results. Julie is a past president and board member of the Agile Project Management Network (APLN), a Certified Scrum Trainer (CST), PMI Agile Certified Practitioner (PMI-ACP), as well as a traditional Project Management Professional (PMP).

Julie Chickering sits down with Brian to share the best gift books for the Scrum masters in your life. Overview We all have those books on our bookshelves that we’ve had for years and still refer back to time and time again, or that new title that we’ve just read that blows our mind with the way it makes a new concept more relatable. Julie Chickering is a Certified Scrum Trainer (CST), PMI Agile Certified Practitioner (PMI-ACP), and a traditional Project Management Professional (PMP). Today on the show, Julie joins Brian to discuss the most valuable books they’ve read, the lessons they’ve learned from them, and the best ones for giving to the Scrum Master in your life this holiday season. Listen now to discover: [01:06] - Today, Brian and Julie Chickering will be sharing the most valuable books we’ve read. [02:10] - Julie shares how a book called Two Beats Ahead is helping her learn to let go of her creations. [04:00] - Julie shares an interesting story of how Beyoncé invited musicians in for collaboration and how that opened her mind to learning from her community. [05:07] - Brian shares why Agile Retrospectives: Making Good Teams Great by Esther Derby and Diana Larson is his #1 book recommendation for Scrum Masters. [06:29] - Julie shares why she’s also a fan of Agile Retrospectives: Making Good Teams Great for the mix-and-mash recipe for creating menu selections. [08:06] - Julie shares why The Culture Code: The Secrets of Highly Successful Groups insight into the three main things that make high-performing teams high-performing is her favorite book to give to the leaders on her list. [10:36] - Brian shares the three things from Daniel Pink’s Drive: The Surprising Truth About What Motivates Us that align with Scrum. [12:34] - Julie shares how she learned to flip the script, start with the hard topics in a conversation, and finish with the positive from Daniel Pink, as included in his book, When: The Scientific Secrets of Perfect Timing. [15:53] - Brian shares why Dan Pink’s books are most enjoyable via audio. [16:15] - Julie shares how a podcast interview with author Scott Sonenshein led her to his book called Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined, which helps teams unlock their potential to achieve more. [17:11] - Brian shares Frédéric Laloux's concept of the different colors of organizations as laid out in his book called Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness and how we can better enable change in organizations. [18:57] - Julie shares a book she recommends in Scrum Master class that’s great for sports fans called The Captain Class by Sam Walker, which walks the reader through what makes great sports teams great. [22:15] - Brian shares why sports analogies are great for teaching Scrum. [23:28] - Julie shares how even the Rolling Stones delve deep into figuring out how to improve. [24:30] - Why retrospectives are a great tool for improving the outcome of any mission. [28:25] - Brian shares why we still need to adjust to the current climate, even when the goal remains the same. [30:11] - Brian shares books by recent guests on the show, including Lead Without Blame: Building Resilient Learning Teams by Tricia Broderick, Strategise by Roman Pichler and Coaching Agile Teams: A Companion for Scrum Masters, Agile Coaches, and Project Managers in Transition (Addison-Wesley Signature Series (Cohn)) by Lyssa Adkins. Listen in next time when Scott Dunn will be on the show. References and resources mentioned in the show Two Beats Ahead by Panos A. Panay and R. Michael Hendrix Agile Retrospectives: Making Good Teams Great by Esther Derby, Diana Larsen The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle DRIVE by Daniel Pink | Animated Core Message Drive: The Surprising Truth About What Motivates Us by Daniel Pink When: The Scientific Secrets of Perfect Timing by Daniel Pink The Power of Regret: How Looking Backward Moves Us Forward by Daniel Pink Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined by Scott Sonenshein Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness by Frédéric Laloux The Captain Class by Sam Walker Lead Without Blame: Building Resilient Learning Teams by Tricia Broderick Strategise by Roman Pichler Coaching Agile Teams: A Companion for Scrum Masters, Agile Coaches, and Project Managers in Transition (Addison-Wesley Signature Series (Cohn)) by Lyssa, Adkins Mountain Goat Software Agile Mentors Community Scrum Alliance Subscribe to the Agile Mentors Podcast on Apple Podcasts Want to get involved? This show is designed for you, and we'd love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an agile subject you'd like us to discuss or a question that needs an answer? Please share your thoughts with us at podcast@mountaingoatsoftware.com This episode's presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Julie Chickering is the brains and brawn behind JC Agile Consulting, believes that Lean and Agile practices are packed with potential — to enable positive culture change, business agility, and breakthrough results. Julie is a past president and board member of the Agile Project Management Network (APLN), a Certified Scrum Trainer (CST), PMI Agile Certified Practitioner (PMI-ACP), as well as a traditional Project Management Professional (PMP).

Marshall and Stan give their thoughts about the book The Culture Code: The Secrets of Highly Successful Groups.  Skull sketchbook samples - https://www.proko.com/course-lesson/s4e2/notes Kim Jung Gi memorial sketchbook samples - https://www.proko.com/course-lesson/s4e2/notes MC Escher - https://static.proko.com/media/images/stan/draftsmen-s4-e2-mc-escher-hand-ball.jpg Heinrich Kley - https://static.proko.com/media/images/stan/draftsmen-s4-e2-heinrich-kley-all-nine-pins-are-down.jpg Proko lanyard - https://static.proko.com/media/images/stan/draftsmen-s4-e2-proko-lanyard.jpg Art Parents episode - https://proko.com/330  The Culture Code - https://amzn.to/3Uy4H3u  The Talent Code - https://amzn.to/3VT1MmT  The Little Book of Talents - https://amzn.to/3BdBNyI  Talent Code episode - https://proko.com/591  Basics Course - https://proko.com/drawing  The Honest Placebo - https://time.com/5375724/placebo-bill-health-problems Papa Swolio - https://www.tiktok.com/@papaswolio  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's guest is the hard-working fellow podcaster Philip Shackelford! Philip is the Director of the College Library at South Arkansas Community College in El Dorado, Arkansas. Before joining South Arkansas Community College, Philip held internships and positions at the Rock and Roll Hall of Fame and the Western Reserve Historical Society in Cleveland, the University of Akron, and the Twinsburg Public Library in Twinsburg, Ohio. He earned a BA and MA in History and his MLIS from Kent State University at Kent State. Philip serves on the Executive Committee of the Arkansas Library Association (ArLA) and was president in 2021. His 2018 article in the ArLA journal Arkansas Libraries won the ArLA LaNell Compton Prize. He also received the ArLA Emerging Leader Award in 2019. Aside from his work as a Library Director, Philip remains an active scholar. He is the author of Rise of the Mavericks: The US Air Force Security Service and the Cold War, which the US Naval Institute Press will publish in April 2023. Amazingly, he has written 30 published book reviews since 2015. Philip is also a podcaster. He is the creator and host of the Modern Scholar Podcast, one of the best academic podcasts out there - we can't recommend Modern Scholar enough! Join us for a fascinating chat about homeschooling, getting interested in military history, being a musician with a brother who is a Nashville violin/fiddle prodigy known as the Jimi Hendrix of Violin, podcasting, AND (wait for it!) vegan BBQ alternatives! Join us as we are far outside of our comfort zone with the pleasant and enjoyable Philip Shackelford! Philip's recent history read: The End of Victory: Prevailing in the Thermonuclear Age, by Edward Kaplan. Philip's read-for-fun: The Culture Code: The Secrets of Highly Successful Groups, by Daniel Coyle. And Philip's local BBQ shout-out: JJ's BBQ! Follow Philip and Modern Scholar Podcast on Twitter @modscholarpod. Rec.: 10/28/2022

184: Excelling at Team Development as a Nonprofit Leader (Liz Brigham)SUMMARYIs the synergy of your team firing on all cylinders? Do you make time for an intentional pause, to first look back at what got you to where you are and what it will take to get you to that next level? Liz Brigham of the Jay Hurt Hub for Innovation & Entrepreneurship at Davidson College answers these questions and more in episode #184 of Your Path to Nonprofit Leadership. Liz shares vast experience from her professional journey and work with students and entrepreneurs throughout the region. You'll learn vital tips for proper self-care, time management, and organization that will keep you and your team at the top of their game. Liz also discusses three pillars for team development and growth: entrepreneurship, innovation and design thinking and how they affect the recruitment and retention of new and existing talent.ABOUT LIZElizabeth “Liz” Brigham serves as the Director of Innovation & Entrepreneurship at the Jay Hurt Hub for Innovation and Entrepreneurship at Davidson College. Prior to taking this role she was the Head of Product, Morningstar Direct & Reporting Solutions Software, for Morningstar Inc. in Chicago. Before leading these commercial business lines, she scaled and led the Product Marketing organization for Morningstar's roughly $400M global software portfolio. While in that role, she was recognized as the Product Marketing Leader of the Year in 2019 by the Global Product Marketing Alliance. Before joining Morningstar, Brigham led product management and marketing teams at enterprise technology start-ups in Chicago and at public companies, such as Jive Software and Walt Disney Parks & Resorts. Brigham is a self-proclaimed “Davidson College Groupie” and has served on the Board of Visitors, Alumni Association Board, was recognized with the Davidson Alumni Service award in 2019. She is also a mentor and board member for LaunchCLT, plays the piano and acoustic guitar, and dreams of building a family band with her young sons and husband. Brigham holds a B.A. in English, cum laude, from Davidson College and an MBA, with Distinction, in corporate strategy and marketing from the Ross School of Business at the University of Michigan.EPISODE TOPICS & RESOURCESThe Culture Code: Secrets of Highly Successful Groups by Daniel CoyleLearn more about Liz and The HURT Hub @ DavidsonTake our Podcast Survey and let us know what you want to hear!SCORE, Charlotte Regional Business Alliance, US Economic Development AdministrationMore on OKR'sGet your copy of Patton's Your Path to Nonprofit Leadership: Seven Keys to Advancing Your Career in the Philanthropic Secto

Have you ever been part of a team or an organization that accomplished amazing things? What is it about the culture in some organizations that makes them toxic and why does the culture in other groups lead to happiness and success? For the answers to those questions, we turn to bestselling author Daniel Coyle who's written, "The Culture Playbook" and "The Culture Code: The Secrets of Highly Successful Groups", among other books.  You can learn more about him and his work on his website http://danielcoyle.com/.     Note: This episode was previously aired.   Thanks to our sponsors of today's episode!:   Gladskin is a new category of skin treatment made for people of all ages with eczema-prone, acne-prone, and rosacea-prone skin.  You may have wondered what actually causes the itchiness, redness, inflammation, and discomfort in the skin.  It's a disruption of the bacterial environment also called the skin microbiome. Gladskin specifically works to target the imbalance in your skin's microbiome. But unlike other skin brands and prescription medications, Gladskin uses Micreobalance - a revolutionary protein that restores the balance of the good and bad bacteria that live on your skin so it can finally heal. So if you've been frustrated with your treatment options, don't wait to try Gladskin. They are offering our Nobody Told Me!  listeners 15% off plus free shipping on your first order at gladskin.com/NOBODY   Policygenius is an insurance marketplace that makes it easy to compare quotes from top companies like AIG and Prudential in one place to find your lowest price on life insurance. You could save 50% or more on life insurance by comparing quotes with Policygenius. Options start at just $17 per month for $500,000 of coverage. Just head to Policygenius.com to get personalized quotes in minutes and find the right policy for your needs. The licensed agents at Policygenius work for you, not the insurance companies. They're on hand through the entire process to help you understand your options so you can make decisions with confidence. Policygenius has options that offer coverage in as little as a week and avoid unnecessary medical exams. Policygenius has thousands of five-star reviews across Google and Trustpilot and they've helped more than 30 million people shop for insurance since 2014. Head to policygenius.com to get your free life insurance quotes and see how much you could save.

People often talk about the idea of community, but the word can have a different meaning for everyone. In this episode of Magic in the Room, Hannah and Luke talk with guest Greg Robinson about what community means and the challenges of creating organizations where people have a sense of belonging.  Dr. Greg Robinson is currently the Associate Professor of Outdoor Leadership Ministries at John Brown University. Previously, he was the Program Director for HoneyRock, the Outdoor Center for Leadership Development of Wheaton College, as well as President of Challenge Quest, LLC in Pryor, Oklahoma, the Managing Member of Adventure Quest Recreation, LLC.    Dr. Robinson has a Ph.D. in Organizational Behavior and Leadership from The Union Institute and University in Cincinnati, Ohio. He also has a M.S. in Counseling from John Brown University.   Dr. Robinson's professional career has concentrated in the areas of experiential learning, team development, leadership development, facilitation and consulting with organizational change efforts.  He is the author of A Leadership Paradox: Influencing Others by Defining Yourself; Teams for a New Generation: A Facilitator's Field Guide;  Adventure and the Way of Jesus, Lessons of the Way: Using experiential activities to explore the way of Jesus; and Leading from Where You Are: How Every Person Can Help or Hinder a Collaborative Culture.  His family includes his wife of 28 years Jeannie, his daughter Keely and her fiancée Nick LaTurner, his sons Kobe and Kyle, as well as two grandsons Lucas and Max.    Links mentioned in this episode:   Homeboy Industries - homeboyindustries.org  A Bit of Optimism - simonsinek.com/podcast/  The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle            Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com    Music by evangrimmusic.com  Recorded at storycatcher.studio  Support from techblogwriter.co.uk 

It's easy to find yourself thrust into a position where others regard you as an ”expert”, but what really constitutes expertise? Do you have it? Can it be acquired? When will you feel like you have it? (And why feeling like an expert should be a warning sign…) What makes an expert? Are you one? Do your friends or your employer consider you one? How does one go about seeking expertise? Relatedly, it's a big and confusing internet out there and every day you are confronted with people who claim to be experts. Jim and Mike have some tips for separating the expert wheat from the poser chaff, especially when that purported expert is in the mirror.   Links: Talent is Overrated by Geoff Colvin  The Talent Code by Daniel Coyle The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle The Art of Learning: An Inner Journey to Optimal Performance by Josh Waitzkin  Research study How We Decide by Jonah Lehrer The Invisible Gorilla: How our Intuitions Deceive Us by Christopher Chabris and Daniel Simmons  From Beginner to Expert by Patricia Benner    Like what we're doing? Head over to Patreon and give us a buck for each new episode. You can also make a one-time contribution at GoFundMe.  Intro music credit Bensound.com

Have you ever been part of a team or an organization that accomplished amazing things? Or have you been part of a team or group that just couldn't get its act together? What is it about the culture in some organizations that makes them toxic and why does the culture in other groups lead to happiness and success? For the answers to those questions, we turn to bestselling author Daniel Coyle, whose latest book is called,  "The Culture Code: The Secrets of Highly Successful Groups". Daniel previously wrote bestsellers, "The Talent Code" and "The Little Book of Talent", among others. His website is http://danielcoyle.com/ Note: This episode was previously aired. BetterHelp BetterHelp online therapy is a great way to invest in yourself. It's more affordable than traditional offline therapy and financial aid is available. This is professional therapy, done securely online, available to people around the world. BetterHelp online therapy will assess your needs and can match you with your own licensed professional therapist in less than 48 hours. You can schedule weekly video or phone sessions, so you don't have to be on camera if you don't want to, and getting therapy every week is as easy as a few clicks on your laptop or phone. Visit their website and read the testimonials that are posted daily. In fact, so many people have been using BetterHelp that they're recruiting additional therapists in all 50 states. And they have a special offer for our listeners: get 10% off your first month at BetterHelp.com/NOBODY. That's 10% off your first month of online therapy at BetterHelp.com/NOBODY Ora Organic's Trust Your Gut Ora Organic's Trust Your Gut probiotic and prebiotic supplement contains some of the world's most powerful probiotic strains, along with prebiotics to help the good bacteria thrive in your gut so your probiotics work smarter, not harder. Trust Your Gut helps optimize your digestion and support common gut health issues like constipation and bloating with 20 billion CFUs of dairy-free probiotics and organic prebiotics. Trust Your Gut is available in a capsule or powder format. With its variety of products, Ora is your one stop shop for clean, quality, plant-based nutrition that works! Try Ora's products and if you're not happy for any reason within 60 days, get a full refund. No questions asked. Get 30% off your first subscription when you text T-O-L-D to sixty-four thousand. Text TOLD to sixty-four thousand and get 30% off your first subscription. Message and data rates may apply. Terms apply, available at OraOrganic/terms. Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode Description – In this episode, we take a deep dive into LAPD D-Platoon (aka SWAT) with Lee McMillion, one of the two Lieutenants who currently lead the unit.  We discuss the history of SWAT, the current configuration of the team, the specialized cadres within the team, and what happens when the team is activated.  We also discuss how they select the right personnel, leading a team of high achievers, maintaining high standards, and trying to support personnel who are constantly engaged in dangerous and potentially traumatic events.  Today's Guest - Lt. Lee McMillion. Lee is currently one of the two Lieutenants leading the Los Angeles Police Departments Metropolitan Division D-Platoon - also known as LAPD SWAT. In total, Lee has spent 33 years as a Los Angeles Policeman of which 23 years have been spent at Metro, 21 with D-Platoon.  Lee is one of only three men to have ever served at all possible ranks at D-Platoon (Officer, Plus 1, Sgt, and Lt.).   Lee has been an element member, an element leader, a squad leader and is currently a Platoon Leader.  In his career, Lee has participated in well over a thousand tactical operations with a wide variety of mission sets.  Topics Discussed01:10 - Lee's Career History 03:20 – History of LAPD D-Platoon (SWAT)06:30 – Black Panther and SLA Incidents08:00 – Origins of the name “SWAT”10:30 – 1984 LA Olympics and effect on D-Platoon 14:15 – Current Configuration & Responsibilities of D-Platoon16:30 – Capabilities of the team & the cadre system19:59 – TEMS & Tactical Medics 22:45 – Demographics of the Average D-Platoon Operators 26:00 – Criteria and Process for Activating SWAT 29:30 – Crisis Negotiation System – Every Operator is a Negotiator32:00 – Misconceptions about SWAT – Statistics for SWAT37:00 – “Militarization” of Law Enforcement40:45 – Choosing the Right People – Personnel Selection46:00 – Maintaining High Standards with Strong Personalities49:00 – Building and Maintaining the Right Culture 52:25 – Effects of Social Media on Different Personality Types55:25 – The Tension Between Social Media and Professionalism58:00 – Rapid Fire Questions 1:02:00 - Most Profound Career Memory Books ReferencedThe Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle – ASIN B00AN2KTKQLegacy: What the All Blacks Can Teach Us About the Business of Life by James Kerr - ISBN 9780804176989 Contact Infohttps://www.lapdonline.org/office-of-the-chief-of-police/office-of-special-operations/metropolitan-division/swat/LAPD SWAT Instagram - @lapd.swat  Check out our website at thedebrief.live

With Excitement allow me to introduce to you today's guest, the Founder of Big Grover Brewery, Matt Swift. Matt Swift grew up in the restaurant business. His mom, Faye Swift, opened Sluggers in Coralville, IA when Matt was just a young boy. Matt would go on to work in that restaurant learning about a hospitality first mentality and High standards before opening his first restaurant, Black Stone, in 2007. With numerous partners, Matt has since gone on to open Red's Ale House (2009) Big Grove Brewery Solon (2013), 30 Hop (2014), Pullmans bar (2015), Mosely's Barbecue and Provisions (2016), Big Grove, Iowa City (2017), Saint Burch Tavern (2018), Tribute (2020), and the Iowa Athletic Clun (2021). Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me!  Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Not preparing is preparing to fail." In this episode with Matthew Swift we will discuss: Dealing with a massive floods that ruins your restaurant Partnerships Candor Exiting partners Scaling Transitioning from restaurant to brewery Community involvement Today's sponsor: This episode is brought to  you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Good at saying yes and following through What is your biggest weakness? Details What's one question you ask or thing you look for during an interview? Energy What's a current challenge? How are you dealing with it? Staffing Share one code of conduct or behavior you teach your team. Practice candor  What is one uncommon standard of service you teach your staff? Push atmosphere, respect the guest What's one book we must read to become a better person or restaurant owner? The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin Atomic Habits:An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? 7Shifts What is one thing you feel restaurateurs don't do well enough or often enough? Be present, be on the floor Name one service you've hired. 7Shifts If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Not preparing is preparing to fail Take the time to know the people around you Practice candor Contact info: Email: matt@biggrovebrewery.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Matthew Swift for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Jane is a corner sitter, energized by the perspectives gained at the intersections between research & practice, data capture & sharing impact, learning & leading, stories & visuals. Lately, she has been focused on exploring answers to the question, “What is the purpose of school?” Jane joined Revolution School in 2018. Her official title is Head of Research and Innovation and in this role, she has co-founded a professional learning community called School of Thought. References from this episode: Paul Zak, neuroeconomist: visuals and action (LINK) Myra Fernandez, visuals in vocabulary learning (LINK) "The Art of Gathering: How We Meet and Why It Matters" by Priya Parker (LINK) Mona Chalabi, data visualizer (instagram.com/monachalabi) Dual Coding Theory (LINK) Picture Superiority Effect (LINK) Imagining Forward: Visuals Storytelling to Make Research Accessible (LINK) "The Culture Code: The Secrets of Highly Successful Groups" by Daniel Coyle (LINK) "The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed" by Daniel Coyle (LINK) Connect: Michael Crawford, PhD (https://twitter.com/mjcraw), (https://www.mjcraw.com) Dr. Jane Shore (https://twitter.com/shorejaneshore) School of Thought (https://schoolofthought.substack.com/) Revolution School (https://revolutionschool.org/) Community of Thought Gatherings (https://www.paispa.org/community-of-thought-gatherings) Pennsylvania Association of Independent Schools (PAIS) (https://www.paispa.org/) Michael Lipset, PhD of PassTell Stories (http://www.michaellipset.com/) Music from Digi G'Alessio CC BY-NC-ND 3.0 (https://bit.ly/2IyV71i)

With excitement, allow me to introduce to you today's guest, Executive Chef and Partner at Big Grove Brewery, Ben Smart. An Iowa City native, Ben studied Geo Science at the University of Iowa. After graduating, it didn't take long for Ben to realize that he wasn't cut out for the office life, so he went back to study at Kirkwood Community College in Cedar Rapids to study Culinary Arts. After a few short stints cooking in Iowa City, IA and Kansas City, MO, Ben moved to Woodinville, WA in 2008 to work at The Herbfarm. He didn't know it then, but he would spend the next six years of his career at The Herbfarm. In 2012, Ben and his family were ready to make the move back to Iowa, and coincidently, he got a call from an old family friend for an opportunity to be the Executive Chef at a new restaurant opening in Solon, IA; Big Grove Brewery. Ben jumped at the opportunity. Today Ben is a Partner in Big Grove Brewery in Solon, IA, Big Grove Brewery in Iowa City, IA, Pullmans Bar and Diner in Iowa City, IA, and St. Burch's Tavern in Iowa City, IA. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me!  Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Show me your friends, I'll show you your future." In this episode with Ben Smart we will discuss: Culinary school Networking Fine dining Mise en place Farm to fork Leadership Soft skills Tapping your professional network Visioning Labor Business partnerships Educating staff CORE values Imposter syndrom Today's sponsor: This episode is brought to  you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable   Diageo Bar Academy equips bartenders, servers, managers, and hospitality professionals with the insights, stories, and tools to be better - raising the bar on industry standards. Diageo Bar Academy reaches a diverse audience, with backgrounds and skill levels of all ranges- providing them with skills, knowledge, and the techniques they need to improve their personal and professional lives. Knowledge Bombs: Which “it factor” habit, trait, or characteristic you believe most contributes to your success? Discipline What is your biggest weakness? Organization What's one question you ask or thing you look for during an interview? What is their connection to food? What's a current challenge? How are you dealing with it? All the moving parts Share one code of conduct or behavior you teach your team. Cut the tape What is one uncommon standard of service you teach your staff? Push our BOH team to "table touch" What's one book we must read to become a better person or restaurant owner? The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Toast - KDS What is one thing you feel restaurateurs don't do well enough or often enough? Training their people - professional development Name one service you've hired. Bergan KDV - Business solutions If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Surround yourself with people that challenge you Find something worth sacrificing for Life moves fast, so slow down and try to enjoy it Contact info: Instagram: @biggroveben Email: ben@biggrove.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Ben Smart for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Daniel Coyle is a New York Times best-selling author. He wrote various books: The Talent Code and The Little Book of Talent, which focuses on a person's potential for greatness, and The Culture Code, which is all about Culture. He has recently released a new book entitled The Culture Playbook, a supplementary book to The Culture Code. Daniel wondered how culture was made, and he thought it might be due to great leaders showing great signals. He discovered three patterns that make it a culture. Tune in as the episode discusses the concepts, importance, and impact of culture in people's lives. --------------------- This episode is sponsored by SAP Concur. Integrate travel, expense, and invoice processes into one seamless, connected platform, for complete visibility into employee spend. Learn more at www.concur.com. --------------------- The #1 challenge for organizations right now is how to attract and retain talent. Organizations are stuck in old ways of thinking about work and they are struggling! In my new PDF, I outline 7 ways the workforce is changing and what you and your organization need to do to adapt. The Great Resignation is The Great Opportunity if you are willing to take action! Click here to download the PDF. --------------------- Get the latest insights on the Future of Work, Leadership and employee experience through my daily newsletter at futureofworknewsletter.com  Let's connect on social! Linkedin: http://www.linkedin.com/in/jacobmorgan8 Instagram: https://instagram.com/jacobmorgan8 Twitter: http://www.twitter.com/jacobm Facebook: https://www.facebook.com/FuturistJacob

In this episode, Caleb talks with Daniel Coyle about his book, The Culture Playbook and more.Links MentionedDaniel CoyleThe Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed by Daniel CoyleThe Culture Code: The Secrets of Highly Successful Groups by Daniel CoyleThe Talent Code by Daniel Coyle

Daniel Coyle is a contributing editor for Outside magazine and the author of six books, including the New York Times bestseller, Lance Armstrong's War. His book, The Culture Code: The Secrets of Highly Successful Groups, has defined for many what the world of high-performing cultures and teams looks like. His new book, The Culture Playbook, is his next chapter in helping organizations and leaders to think through how to effectively drive a high-performance culture into your organization.   In this episode of The Culture Gap, Daniel talks about the intersection of high-performing companies and healthy culture, whether companies can overcome the negative impact of poor leaders, and the value of working through the difficulties within a company to create a stronger culture. Daniel also offers insights into the cultural differences between the Midwest and Alaska, where he splits his time. Welcome to Culture Gap.   Key Takeaways: [:44] Daniel introduces his guest for this episode — Daniel Coyle. [2:39] How did Daniel Coyle become Daniel Coyle? [5:53] Uncovering the energy that drives culture. [6:26] What is Daniel's working definition of the word “culture”? [9:10] What is the connection between a high-performing, healthy culture and the performance of a firm? [15:06] Key takeaways from examples of toxic company culture. [20:20] The role of “we” versus “I” — and pausing — in a healthy company culture. [24:29] Does the company culture have the potential to outperform the positive or negative performance of its leadership team? [28:57] Should companies hire for culture fits or culture adds? [32:51] Daniel's advice for the challenges of culture activation. [38:14] Daniel explains Tip #23, Kill the Happy, Smoothness Fallacy. [42:22] How to approach ESG in a healthy work environment.   Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions   Learn more about: Daniel Coyle Daniel Coyle on LinkedIn Daniel Coyle on Twitter  

My guest today is Daniel Coyle, best-selling author of The Talent Code, The Culture Code, and his newest book that was released this week, The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. In this episode, Daniel shares insights he's learned about how to build a strong culture, what some best practices are around hiring and team building, and what he's learned from consulting with the Cleveland Guardians. My co-host today is Oliver Winterbone, Director of Coaches and Executives at Wasserman, one of the premiere talent management companies in the world. He previously worked for the Oklahoma City Thunder and University of Florida Men's Basketball program in various roles. The Athletic named him to their NBA 40 under 40 list earlier this year. Follow Colby: Twitter | LinkedIn Follow Coaching Coaches: Newsletter (FREE!) | Twitter | YouTube

  Wake the Faith up Slayer… This is Garth Heckman with the David Alliance and you can reach me at TDAgiantslayer@gmail.com    Brought to you by wellbuiltbody.com Gym Apparel for men and women that rocks and shocks and ain't for everybody - but just might be for you. wellbuiltbody.com   July 9th - Saturday - A Father Daughter/Son conference called PROTECTOR! Speakers on how to protect your son and daughter Emotionally, physically, sexually, socially and spiritually. Ages 10 and up if you feel your student is mature enough. Price $100 per family. At HillSpring Church New prague south of the Twin Cities Just landed a speaker who will challenge you how to keep your kids safe from human trafficking… you say well my kid will never fall into that… oh not so fast. You obviously don't know what you are talking about… so get ready to sign up!   Pound the Rock!   I love NBA basketball… huge fan. My son is a sports writer for all Chicago sports teams but his passion is writing for the Bulls and the Bears… he got that from me - and no I don't consider it child abuse LOL.  There are many teams that stand out but one of the great ones is the San Antonio Spurs of the NBA. With five NBA titles since 1999, 22 overall division titles, having won at least 50 games for 18 consecutive seasons, and having missed the playoffs only 5 times in their history, the Spurs and their coach Gregg Popovich make it look easy… but the truth is they have just learned the secret of pounding the rock!  As Daniel Coyle tells us in his fantastic new book The Culture Code: The Secrets of Highly Successful Groups, when you walk into the Spurs facility, you see a giant rock and hammer. Then you see the following quote, written in the five native languages of Spurs players, adorning the walls: “When nothing seems to help, I go look at a stonecutter hammering away at his rock perhaps a hundred times without as much as a crack showing in it. Yet at the hundred and first blow it will split in two, and I know it was not that blow that did it, but all that had gone before.” – Jacob Riis I love this idea… and in todays world we have so many haters that get upset with people that are willing to keep pounding the rock. it bothers me when people feel like life is unfair.. boo hoo, they have everything and I don't. Well guess what- they were willing to pound the rock again and again and again and again and again and again….If you are not willing to pound the rock then don't be upset at your results and don't be bitter about others who do.   The same is true in how we see others in their Christian walk… those who seem to have levels of faith that are beyond what we have… they seem to overcome sins that still entangle us, they seem to get their prayers answered and we don't…. Here is my question.  Are you willing to take your faith - regardless of what level it is at, and just keep pushing it and testing it, and using it, and no matter how many times it fails, you just keep pounding that rock.   2 Kings 13 is a little of the same idea but it is about pounding the arrows. Pound the arrows Jehoash king of Israel Comes to Elisha before he is about to die. He is worried about the Arameans who were at war with Israel. Elisha had his shoot an arrow of victory out the window towards the East which is in the direction of their enemies. Then he said Take the arrows from my hand and beat the ground. King Joash beat the ground 3 times. Elisha was ticked and said you should have beaten it many more times.  you will have victory but only 3 times. The understanding here is that the King had a short sided vision as to what God can do. A limited faith mindset. Elisha was mad at his short sidedness.  I love Todd Whites testimony about pushing in to be used by God in the supernatural. he is praying for months for people to get healed. He comes home every day to tell his wife about all the people who did not get healed that day when he prayed for them. She is genuinely mad at him. He prays for so many people over the course of 6 months he loses count of how many people and how many prayers did not get answered…. and then one day at work God gives him a word of knowledge and over a stranger and he prays for him and he is healed… and the flood gates open. Would you have given up after a few days of praying for the sick? Yeah you would have… because you already have. You prayed for a few people for a few things and it didn't happen and you blew it off with excuses like “it's not my gift, only pastors can do that, I have to much sin in my life, it wasn't Gods will etc…” But the truth is we just were short sided like The king of Israel. We hoped for a little and we were not willing to push in. I would pound that ground until those arrows disintegrated. When the king was pounding the arrows it looked like Israel was going to be defeated by the Arameans. he was hoping for a few victories… God wants so much more for us.  Listen to me today people - don't doubt God and his power… strike the ground repeatedly! Keep striking… keep praying, keep pushing, keep believing and keep pursuing God and what he has promised - regardless of wether or not that rock cracks… it may take a thousand blows… then a 1000 blows it is! 

In the first segment, The Monarchists sit down with ODU Baseball Coach Chris Finwood. We discuss his early years, his current ball club, recruiting, favorite restaurants in the 757, and other interesting tidbits. After an awesome Monarchist drop by ODU alum Scott Jackson, we chat with John Vellines from the Old Dominion Athletic Foundation about the the latest and greatest with the project to overhaul the Bud Metheny Baseball Complex at ODU. John updates on the progress and breaks some news on the fundraising efforts and status to make the #BuildTheBud efforts a reality! When you have a moment, please take the time to check out: Work Coach Finwood is doing in the community with Tab Church: https://tabchurch.org/ (https://tabchurch.org/) Two of Coach Finwood's favorite books: Legacy by James Kerr The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle For more information on how to donate to Old Dominion Athletics please visit https://www.olddominionaf.com/ (https://www.olddominionaf.com/) For baseball specific giving please visit https://www.olddominionaf.com/giving/sport-specific-giving/baseball/ (https://www.olddominionaf.com/giving/sport-specific-giving/baseball/)

My childhood was filled with a constant need for play. I remember playing a lot of backyard sports and fictional quest games that we made-up on the fly.   I always had a sense of adventure. As I got older, I found myself losing touch with that. I'm all about high achievement activities but I also wanted to allow myself to do things just for the simple fact that they put a smile on my face.   I found getting back to this baseline of play and adventure way more challenging than I thought it would be. Speaking with friends, I've learned that having fun as an adult is difficult for many of us.   I thought this would make for an interesting topic on The Struggle is Real and I invited my friend Tyson Bankert to join me in this conversation.   Tyson knows a whole lot of fun. He spent many years working at an after-school program where he was responsible for creating opportunities for kids to have fun. Tyson decided to use his skill set for adults and started the company, Recess Calgary, where he creates an environment for “grown-ups” to take a break from adulting.   I'm hoping this conversation sparks a desire to build more play into your life. Tyson also shares timely advice on how to be a better facilitator, being attuned to inclusion, and creating a personal slogan to you can live by.   Show Notes: [2:31] Experience being a day camp leader and how that lead Tyson to starting Recess Calgary [14:20] How to play again as an adult [18:36] Think about the culture of your gathering as a facilitar [24:12] Creating a sense of safety and comfort at your events [27:25] Tyson's personal slogan and how that's shaped his decision making process [35:50] Do things change at 30?   Mentions: The Art of Gathering: How We Meet and Why It Matters by Priya Parker The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle   More of Tyson: https://www.recesscalgary.ca/ Instagram: @recesscalgary LinkedIn: Tyson Bankert   More of Justin & The Struggle is Real: Show Notes: https://justinpeters.co/thestruggleisreal/ Instagram: https://www.instagram.com/justinleepeters/

Lia Garvin talks about the mental shifts that are crucial to moving forward at work. — YOU'LL LEARN — 1) Key phrases to avoid at work 2) The questions to ask when you're stuck 3) How to overcome impostor syndrome Subscribe or visit AwesomeAtYourJob.com/ep752 for clickable versions of the links below. — ABOUT LIA — Lia Garvin is an operations leader, speaker and executive coach on a mission to humanize the workplace, one conversation at a time. She has nearly 10 years of experience working in some of the largest and most influential companies in tech including Microsoft, Apple and Google to explore the power of reframing to overcome common challenges found in the modern workplace. She is a TEDx speaker, presenting a talk at the 2022 TEDx Conference in Boca Raton, and will be featured at the SXSW Conference in Austin in 2022. Through her writing, leadership coaching and program management skills, she helps teams examine the challenges that hold them back and focus on what matters. She was recognized by the National Diversity Council as a 2021 DEI Champion. She is also a Co-Active- and ICF-certified professional coach with a certification in Hatha yoga. She lives in Corte Madera, California.• Book: Unstuck: Reframe your thinking to free yourself from the patterns and people that hold you back • Instagram: @lia.garvin • LinkedIn: Lia Garvin • Website: LiaGarvin.com • YouTube: Reframe with Lia — RESOURCES MENTIONED IN THE SHOW — • Book: Asking: A 59-Minute Guide to Everything Board Members, Volunteers, and Staff Must Know to Secure the Gift Jerold Panas • Book: The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle • Past episode: 614: Making Smarter Decisions When You Can't Know Everything with Annie Duke — THANK YOU SPONSORS! — • LinkedIn Jobs. Find quality hires fast with a free job posting at LinkedIn.com/beawesome.• Athletic Greens. Support your health with my favorite greens supplement. Free 1-year supply of Vitamin D and 5 travel packs when you purchase from athleticgreens.com/awesome.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We are joined by CAPT Hannah Kriewaldt, Commander, Naval Air Forces Atlantic (AIRLANT) N43 - Director of Ship Material, for a discussion on Resiliency when Supporting the Warfighter. Book Recommendations: The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle The 360 Leader: Developing Your Influence from Anywhere in the Organization by John C. Maxwell Grit: The Power of Passion and Perseverance by Angela Duckworth Dare to Lead: Brave Work. Tough Conversations. Whole Hearts by Brené Brown Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience by Brené Brown  EDO Book Club  If you have not yet joined the Slack workspace, join by finding the invite link in the "Book Club Announcement" on EDO Main. ED LDF

WAKE UP CALL! What would you do if you were given a second chance at life? Kimberly chats with Alan Lazaros, co-host of the global Top 100 Podcast, Next Level University Podcast on how to transform your life when you're blessed with a second chance at it. @crownyourselfnow In this episode, you will learn… How can an identity shift impact you? (11:30) What are some patterns of regret? (15:15) Why was significance the primary need that was your driver? (17:00) How do you define arrogance? (20:30) What clients do you attract? (27:45) Why does being next level mean being authentic? (30:00) How have you tapped into your feminine energy while still being naturally masculine? (33:30) How do you break down a vision into a system? (38:00) What are some of your daily morning habits? (42:00) What is the difference between belonging from fitting in? (46:30) Why is diversity important? (50:30) What mentors have you sought out to guide you? (51:30) Learn more about Alan: Website: www.NextLevelUniverse.com Instagram: https://www.instagram.com/alazaros88/ LinkedIn: https://www.linkedin.com/in/alanlazarosllc Book Recommendation: The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departing by Bronnie Ware https://www.amazon.com/Top-Five-Regrets-of-Dying-audiobook/dp/B075Y1FC55/ref=tmm_aud_swatch_0?_encoding=UTF8&qid=&sr= The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle https://www.amazon.com/The-Culture-Code-Daniel-Coyle-audiobook/dp/B077B1WF85/ref=tmm_aud_swatch_0?_encoding=UTF8&qid=&sr= Video Recommendation: Ode to Excellence - Eddie Pinero https://www.youtube.com/watch?v=AHYVVHapQdg Alan and his fellow podcast co-host, Kevin Palmieri just taught an EPIC masterclass inside of Communication Queens on How to Get Booked on a Top 100 Podcast. Enrollment for our second class of Communication Queens is opening soon. Get on the waitlist here to learn how to profit from guest podcasting >>> https://crownyourselfcoaching.com/communication-queens-waitlist Thank you so much for tuning in! Please leave a review on iTunes here so we can keep the magic coming your way. Looking to improve your health + train your breath with Pilates? Become a Mindful Monarch and get monthly Pilates lessons and a coach + community to support your mind-body and body-mind connection: https://crownyourself.com/mindful-monarchs-membership And, one of the best ways to reprogram your subconscious mind is through hypnosis. Download my FREE 5-minute “You Are Worthy” hypnosis. GET YOUR FREE GIFT! For a 90-Minute 1:1 Consult https://crownyourself.com/private-coaching Rule Your Body Book https://crownyourself.securechkout.com/rule-your-body-book For more biz inspo + mindset tools, follow us on Instagram: @crownyourself.now Follow my own mompreneur journey to #CrownYourself on Instagram: @kimberly.spencer Join the Facebook Group: "Crown Yourself Coaching" For more mindset, motivation, actionable strategies, and business-building tips, check out: crownyourself.com

Datadog CISO Emilio Escobar joins Chris Martinez on CISO Insider for a discussion on data security approaches for today's cloud-first world. Emilio shares how he sees infosec: creating security responses based on people and teams over brute force blocking of apps and systems. This approach allows Datadog to defeat the enemy of complexity in IT service quality, and helps build a more inclusive culture at the company. By seeing data as trust, Emilio can influence his teams to find better solutions to data security problems and learn from typical pain points. We get into all this and a lot more in the chat today. Follow Emilio on LinkedIn: https://www.linkedin.com/in/emilioesc/  Follow Datadog — they're hiring! https://www.datadoghq.com/careers/  Follow the podcasts Emilio mentioned in the episode: Hacker Valley Studio https://hackervalley.com/  CISO Series https://cisoseries.com/  Pivot with Kara Swisher https://podcasts.voxmedia.com/show/pivot  Get the books mentioned in today's episode: The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle https://www.amazon.com/Culture-Code-Secrets-Highly-Successful/dp/0804176981/ref=sr_1_1?dchild=1&keywords=culture+code&qid=1622744789&sr=8-1  What You Do Is Who You Are: How to Create Your Business Culture by Ben Horowitz https://www.amazon.com/What-You-Do-Who-Are/dp/0062871331/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1622744837&sr=8-1  Nightfall is the industry's first cloud-native DLP platform that discovers, classifies, and protects data via machine learning. Nightfall is designed to work with popular SaaS applications like Slack & GitHub as well as IaaS platforms like AWS. Learn more about Nightfall AI on our website: https://nightfall.ai/about/  Listen and subscribe on Apple Podcasts or your favourite podcast player for free! And leave us a review if you're enjoying the show. This podcast is created and sponsored by Nightfall AI. Please share your questions and feedback with us at marketing@nightfall.ai  Follow us on social media: Facebook https://www.facebook.com/NightfallAI  Twitter https://twitter.com/NightfallAI  LinkedIn https://www.linkedin.com/company/nightfall-ai  Instagram https://www.instagram.com/nightfall_ai/  Follow CISO Insider executive producer and host Chris Martinez on LinkedIn https://www.linkedin.com/in/chris-martinez-communications/  Follow CISO Insider producer and interviewer Michael Osakwe on LinkedIn https://www.linkedin.com/in/michael-osakwe-15543b22/  Special thanks to Wendel Topper for podcast production support. Follow Wendel's work at https://createk.us/  Thanks for listening!

Being efficient in the optical is critical but can be a significant challenge for your entire team. Shaun Damico, Director of Operations and Business Development at Williams Group, shares the best strategies for improving your optical's efficiency. Takeaways: Engage your entire team in the optical sales process. Everyone on your team should be able to sell eyewear.Reevaluate your approach to cross training. Can all team members can jump in to adjust, dispense, repair. Making a patient wait is one of the biggest causes for a poor experience and a negative review.Consider adding clinical opticians to your exam room to improve patient perception, education, and treatment compliance.Stop asking, "Do you want to buy glasses today?"Embrace the reality that you have to be able to afford to deliver the level of care you desire to give your patients.What Shaun is reading:The Culture Code: The Secrets of Highly Successful Groups by Daniel CoyleThe Infinite Game by Simon SinekLeaders Eat Last by Simon SinekLearn more about Healthy Eyes Advantage and the PracticeAdvantage program by following the links or emailing PracticeAdvantage@hea2020.com.