Podcasts about minter dial

In this special episode, host Minter Dial reconnects with celebrated marketing strategist and author David Meerman Scott for their third lively conversation together. As they reflect on their decade-long friendship, David Meerman Scott shares insights from the freshly updated edition of "Marketing Lessons from the Grateful Dead," co-authored with Brian Halligan, co-founder and former CEO of HubSpot. Together, they explore why the unconventional, fan-centric business lessons from the Grateful Dead are more relevant than ever in an age dominated by digital chaos and AI. David Meerman Scott unpacks the enduring legacy of the band, discussing the importance of human connection, fandom, and letting go—both in music and business. The discussion also dives into leadership transitions, from Jerry Garcia's era to the bold addition of John Mayer, examining how the band's openness to innovation has kept their music and message alive for new generations. Tune in for a conversation that covers everything from navigating change in business and life to the power of authentic experiences and the wisdom in embracing both risk and generosity. Whether you're a marketer, a Deadhead, or simply curious about how to build lasting legacies, this episode is packed with stories and actionable insights you won't want to miss.

In this episode, host Minter Dial sits down with Chris O'Neill, a proud Canadian business leader with a rich and varied background that includes leadership roles at Google, Evernote, and multiple startups across Silicon Valley. Chris O'Neill opens up about his formative experiences working in retail, the value of hard work, and how these lessons shaped his approach to business and parenting. Their conversation dives deep into themes of resilience, team-building, and the importance of staying grounded—even while navigating the pressures of high-profile roles in tech and business. They explore the ways AI is impacting work and society, what it truly means to build strong company culture, and why purpose and authenticity make brands stand out in today's crowded landscape. Whether you're curious about leadership, the future of technology, or how personal values shape a career, this episode is packed with insights on playing the long game, fostering meaningful connections, and thriving through change. So grab your headphones and join us for a thought-provoking dialogue that's equal parts practical advice and inspiration.

Dans cet épisode, Minter Dial reçoit Vincent Tessier, expert reconnu en innovation, passionné par la technologie et les mondes immersifs. De la réalité virtuelle au métaverse, en passant par l'intelligence artificielle, Vincent Tessier partage son parcours, ses différentes activités—du conseil audiovisuel à la direction d'entreprise, en passant par la création d'une salle de cinéma virtuelle et l'édition d'un média en ligne dédié à l'innovation. Au fil de la conversation, nos deux intervenants abordent non seulement les défis et opportunités liés au développement des technologies XR et IA, mais aussi des questions profondes sur l'éthique, la transformation des liens sociaux dans les mondes virtuels, et la nécessaire vigilance européenne face aux géants américains et chinois de la tech. Préparez-vous à plonger dans un échange riche en anecdotes, en réflexions stratégiques sur l'innovation et en perspectives fascinantes sur ce que nous réserve l'avenir des technologies immersives et de l'intelligence artificielle.

Leadership coach Natasha Skolny joins Minter Dial to explore authentic leadership through the lens of her figure skating background. Based in Toronto, Skolny works with high-achieving women seeking to lead on their own terms whilst shedding corporate armour. The conversation examines how sports cultivate self-knowledge, the challenge of balancing authenticity with professional expectations, and why genuine connection matters more than conformity. From navigating social media's impact on future leaders to understanding the difference between being yourself and truly knowing yourself, this episode challenges conventional leadership wisdom whilst emphasising the power of vulnerability and presence in creating meaningful impact. Key Points: 1. Corporate Armour and Authenticity: Women leaders often conform to masculine leadership styles to be heard, particularly in boardrooms. Dropping this protective armour and leading authentically—through vulnerability and genuine connection—creates more impactful leadership than maintaining a protective facade. 2. Conversation as Leadership's Highest Tool: Intentional, present conversations build trust and connection with teams. In an AI-driven world focused on efficiency, creating space for genuine human interaction—understanding what matters to people beyond their work output—distinguishes exceptional leadership from mere management.

This podcast features a conversation between host Minter Dial and guest Cat Holt, founder and CEO of Coologee. They discuss the importance of branding in today's business landscape, exploring how it impacts company performance, employee engagement, and customer relationships. Cat shares insights from her experience in the insurance industry, particularly her work at Progressive. The discussion touches on the challenges of integrating brand strategy into data-driven organisations and the role of AI in marketing and branding. Key points: 1. Brand is crucial for companies to outperform competitors and create meaningful connections with customers. 2. The importance of maintaining humanity and intuition in branding decisions, even as data and AI play increasingly significant roles.

“Today, whether it's an increase in narcissism, a reduction in time, or an obsession with technology, there are many reasons why people are understanding themselves to be and seeming to feel that there's less empathy out there,” says Minter Dial, keynote speaker and author of Heartificial Empathy: Putting Heart into business and Artificial Intelligence. He goes on to explain the effects that this minimal amount or complete lack of empathy has in the world of business, one of which leaves customers feeling as though their needs and desires aren't being heard, understood, or addressed. As a result of this, people, on the whole, are beginning to lose their loyalty for certain companies, and are unable to establish it for new ones.    A seemingly obvious answer to this problem might be to program empathy into the machines with which we increasingly interact, to encode our experiences with empathy in order to ensure that it's there—whether in an application online, an AI-driven personal shopper or automated checkout stands at the market. And while integrating empathy in AI might be a good idea, is it possible? Are we capable of encoding machines to show empathy when we are incapable of showing it ourselves? According to Minter Dial, this is an important question to ask, as it will force us to turn the mirrors on ourselves and consider why empathy is so important and whether we are capable of practicing it once again.  Tune in to hear Minter Dial discuss a range of issues on this topic, and visit minterdial.com for more of his work.

In this captivating episode, Minter Dial takes us through the concepts in his book, Heartificial Empathy: Putting Heart into Business and AI, as he explores how empathy can revolutionize both business practices and the future of artificial intelligence. Minter delves into the idea of teaching machines to understand and practice empathy — a concept that holds immense potential for transforming business culture and tackling global mental health challenges. Tune in to learn: ·       How empathy can be integrated into AI and technology ·       The challenges of fostering empathy in a fast-paced business world ·       Why empathy is crucial for innovation and leadership ·       Can AI be a tool for enhancing mental health solutions? Minter Dial, an accomplished storyteller and former L'Oréal executive, is now a globally recognized consultant and speaker. With over 16 years of experience, Minter advises companies on how to navigate leadership, branding, and cultural transformation, helping organizations build a more human-centered future. He's worked with top-tier brands like Google, Samsung, and L'Occitane to help them implement more empathetic and innovative approaches. Stay up to date with Minter's work by visiting his website! for the latest on empathy, AI, and transformative leadership. Episode also available on Apple Podcasts: https://apple.co/38oMlMr

Join us in this episode as Minter Dial discusses his groundbreaking book, Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. By exploring the power of empathy, Minter demonstrates to readers how to harness one of the most underutilized yet potentially powerful levers of productivity in both business and mental health. Can empathy be learned by humans and machines alike? Minter sits down to explain… Hit play to discover: How to make AI more humane.  Why so many people rebuke the progression of machine-learning.  The reason why our society is less empathic than it was in the past.  Whether or not therapeutic AI can help resolve mental health disorders. Minter Dial is a passionate storyteller, award-winning filmmaker, and author of seven books. A former executive with a 16-year global career at L'Oréal, Minter now travels the world as a renowned speaker and consultant, helping organizations navigate Leadership, Branding, and Cultural Transformation. He has captivated audiences both in-person and virtually at major conferences worldwide and has collaborated with top-tier companies, including L'Occitane, Google, Samsung, Rémy Cointreau, Kering, and Tencent. You can keep up with Minter's latest work by visiting his website! Episode also available on Apple Podcasts: http://apple.co/30PvU9

This podcast features a conversation between host Minter Dial and guest Flavia Barbat, exploring the intricacies of branding and communication. Flavia, originally from Transylvania, shares her journey as editor-in-chief of Branding Mag and her approach to crafting meaningful brand narratives. The discussion delves into the importance of nuanced, long-form content in a world dominated by short attention spans and clickbait. Flavia emphasises the need for honesty and clarity in brand communication, challenging the notion that every brand needs a world-changing purpose. The conversation also touches on her efforts to reshape Romania's national identity through branding principles. Key points: 1. The value of long-form, nuanced content in brand communication 2. The importance of honesty and clarity over forced brand purpose

Marketing isn't just about selling—it's about purpose, meaning, and engagement. In this episode, I sit down with Minter Dial to explore how brands can align internal culture with external messaging, create meaningful customer relationships, and even incorporate play into work. We'll also dive into the power of self-awareness and how knowing thyself can transform both business and life. This is an episode filled with inspiration and actionable insights.Guest LinksConnect with Minter on LinkedInMinter's WebsiteCheck Out Minter's Books on AmazonLearn More: Buy Digital Threads: https://nealschaffer.com/digitalthreadsamazon Buy Maximizing LinkedIn for Business Growth: https://nealschaffer.com/maximizinglinkedinamazon Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/books/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

Episode 129. Joining us from London is Minter Dial - former board member at L'Oreal now documentary maker, speaker and author. We talk about the importance of risk in our lives, finding purpose and how to figure out who you are. Minter is the one of those you could speak to all day and tells a fascinating story of his grandfather's death in WW2. He's lucky enough to have Barack Obama and I as followers on X. Enjoy...Find Minter https://www.minterdial.com/ and on X https://x.com/mdialMister Kindness now on Twitter/X https://twitter.com/MisterKindnessFollow us on Instagram https://www.instagram.com/misterkindness_podSubscribe on YouTube https://www.youtube.com/channel/UCg8snrvTqs8_AjgIq_sIsMgMis ter Kindness on Facebook https://www.facebook.com/njohn.kindness.9on#mindfulness #trauma #PTSD #risk #leadership #selfdiscovery #misterkindnesspodcast #knowyourself #switzerland #purpose #meaning #WW2

Welcome and Introduction - Minter Dial welcomes Jay Baer back to the show after five years. - Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor. Jay Baer's Background and Expertise - Jay Baer shares his extensive experience in digital marketing and customer experience. - Discussion of his new book, "Time to Win," and its powerful insights. The Importance of Domain Names in Branding - Jay Baer explains the process of choosing book titles and securing domain names. - Emphasis on the significance of having a memorable and relevant domain name for branding. Empathy and Customer Experience - Jay Baer and Minter Dial discuss the decline of empathy in business interactions. - Jay highlights the importance of treating customers with dignity, respect, and kindness. - The concept of an "empathy deficit" in modern business and its implications. Efficiency vs. Empathy in Business - Exploration of the tension between efficiency and empathy in customer service. - Jay Baer argues that true empathy is circumstantial and requires understanding individual customer needs. - The challenge of balancing efficiency with genuine customer care. The Role of Speed in Customer Satisfaction - Jay Baer discusses the critical role of speed in customer experience. - The concept of "responding without answers" to manage customer expectations. - The importance of setting realistic expectations for response times. Internal Communication and Organisational Efficiency - The necessity of fast internal communication to achieve external responsiveness. - Jay Baer emphasises the need for internal cohesion and alignment to meet customer expectations. The Future of AI in Customer Service - Jay Baer predicts the increasing role of AI in customer service and its impact on job roles. - Discussion on the balance between AI efficiency and maintaining a human touch in interactions. Setting Expectations and Managing Customer Perceptions - The importance of setting clear expectations for response times and service delivery. - Jay Baer shares examples of how businesses can manage customer perceptions through effective communication. Conclusion and Contact Information - Minter Dial praises Jay Baer's pragmatic solutions and engaging insights. - Information on how to contact Jay Baer, hire him for speaking engagements, and access his books. - Mention of Jay Baer's website (jaybaer.com) and the book's website (thetimetowin.com) for further resources and research. Final Thoughts - Minter Dial reflects on the importance of balancing speed, empathy, and efficiency in business. - Encouragement for listeners to apply Jay Baer's principles to improve their customer experience strategies.

On this week’s show Michelle and Lisa are joined by polymath Minter Dial to talk about Artificial Intelligence, human self-awareness and the wonders of Padel tennis.

Minter Dialogue with Mark Hurst In this episode of the podcast, Minter Dial welcomes Mark Hurst, a digital strategy expert and founder of Creative Good. The conversation begins with a nostalgic reflection on their long-standing acquaintance and shared interests, particularly their collaborative work on World War II research. Mark delves into his career-long mission to improve technology for the benefit of users, highlighting his early optimism during the advent of the web in the mid-90s. He contrasts this with his current concerns about the unethical practices of the major tech companies. Mark discusses his radio show, Techtonic, which he started to address the negative impacts of these tech giants. He emphasises the importance of ethical considerations in technology development and criticises the industry's shift towards exploiting users for profit. The conversation also touches on the historical context of tech regulation, the role of customer feedback in product development, and the ethical dilemmas posed by modern capitalism. Minter and Mark explore the potential for more responsible business models, such as cooperatives and B Corporations, and reflect on the legacy of companies like Hewlett-Packard. The episode concludes with Mark recommending an insightful interview with astronomer Sam Lawler on his show, which highlights the broader implications of unchecked technological growth. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

Many businesses employ cutting-edge technology to hit their biggest goals. However, one important factor in achieving business success is often neglected – empathy. In this conversation, Mark Cox sits down with Minter Dial to discuss how empathy is the key competitive advantage in the 21st-century marketplace. Minter breaks down the two styles of emphatic understanding and the two things that hinder empathy from growing in workplaces. Minter also explores how artificial intelligence can be employed to help people render more emphatic messaging and build more inclusive teams.

How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, just released in 2023 to include all the latest AI shenanigans and progress.Minter shares his emotional leadership story about how 9/11 opened his eyes to his own priorities and how he wanted to show up as a leader. We discuss how to put heart into AI and three key questions leaders need to answer before investing in it. Minter shares use cases where AI can help us at a very human level, can help us create engaging customer experiences, and helps solve both the loneliness epidemic and the shortage of mental health professionals. We also muse on how AI is transforming leadership and work - and why we can't expect perfection from a system if we can't be perfect ourselves! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Not everything needs to be told to everybody. You can still have secrets and still be authentic, vulnerable, and full of integrity. As humans, we are not perfect. We cannot create something and expect perfection from that without holding ourselves to the same level.The AI will only be as good as what you put into it. It is about intentionality and working with the AI, not just expecting the AI to do everything perfectly on its own. "People tend to hold AI up to a higher standard than we hold ourselves up to. I find this to be a problem. [If we are expecting perfection] we are never going to get it!" — Minter Dial References Mentioned:The Empathy Edge Podcast: Minter Dial: How Being Yourself Makes You a Better LeaderThe Empathy Edge Podcast: Paul Marobella: Leading Through CrisisBrand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria!About Minter Dial, Professional Speaker, Author & Filmmaker​Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the Worldwide Executive Committee for the Professional Products Division (PPD). Previously, he was MD of L'Oréal PPD Canada and CEO Worldwide for Redken. He's the author of the WWII biography and documentary film, The Last Ring Home (2016) and three business books, Futureproof (FT Press ​2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition. He also runs three podcasts, Minter Dialogue in English and French, and The Joy of Padel.Connect with Minter Dial: Mydial LLP: minterdial.com X: twitter.com/mdial LinkedIn: linkedin.com/in/minterdial Facebook: facebook.com/minterdial Instagram: instagram.com/mdial Threads: threads.com/mdialBook: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2nd Edition) DigitalProof Press 2023 Substack Newsletter: Dialogos, Fostering More Meaningful Conversations Podcasts:Minter Dialogue (in English and French)The Joy of PadelJoin the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

Watch this episode to learn how empathic AI can improve therapy, business, and society.    Minter Dial is a podcaster, speaker, and the author of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. In this episode, he discusses how technology affects human connection, and argues that empathy can help make businesses thrive. 00:00 Preview  00:46 Introduction  01:07 About Minter Dial  01:51 Excerpt from Minter's book, Heartificial Empathy  02:43 The role of empathy in social transformation  03:47 How to promote empathy in the business world  07:18 Examples of how empathy have helped companies succeed 09:14 How to use empathy to engage with different markets 14:15 How can empathy be programmed into machines?  25:30 Maintaining a healthy balance in an AI future  29:45 Is AI good or bad? Factors to consider   32:57 The importance of purpose  37:21 The future of therapy and AI  42:30 How technology affects human connection  46:52 Minter's practices to become a more empathic person  49:51 Minter Dial's Purposeful Empathy Story  CONNECT WITH MINTER DIAL ✩ Website: https://www.minterdial.com/ ✩ Heartificial Empathy: https://www.amazon.ca/Heartificial-Empathy-Business-Artificial-Intelligence/dp/191648090X CONNECT WITH ANITA ✩ Email purposefulempathy@gmail.com   ✩ Website https://www.anitanowak.com/   ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast Video edited by David Tsvariani

Unlocking Empathic AI with Minter Dial is a pioneering exploration into the intersection of technology and human connection. Spearheaded by Minter Dial, a leading expert in digital transformation and empathy-driven leadership, this initiative seeks to harness the potential of artificial intelligence to enhance human experiences and relationships. Through insightful talks, workshops, and cutting-edge research, Minter Dial empowers individuals, businesses, and technologists to leverage AI for not just efficiency but also emotional intelligence. Unlocking Empathic AI is a visionary journey that bridges the gap between technology and empathy, promoting AI solutions that are not just smart, but also compassionate, and ultimately, cultivating a world where technology amplifies our humanity rather than diminishes it. Website: https://about.me/minter

Welcome to another riveting episode of Super Entrepreneurs Podcast, where today we delve into the art of transformational leadership and the power of storytelling with none other than Minter Dial, a renowned international speaker, author, and celebrated filmmaker. Discover the secrets behind successful luxury brand marketing and the profound impact of authentic self-awareness both in life and the corporate sphere.   In this episode, Minter unveils his journey of crafting compelling narratives, his insights into employee engagement in the luxury sector, and the pivotal role of meaningful connections in business growth. Join us as we explore the delicate balance between dreaming big and practical execution, all while navigating the complexities of modern-day marketing and brand sustainability.   Whether you're an aspiring entrepreneur, a seasoned executive, or simply passionate about elevating your leadership style, this conversation promises to equip you with the wisdom to inspire, innovate, and influence more effectively. So tune in, as we decode the blueprint to fostering a purpose-driven life and career with Minter Dial   Chapter Stamps:   [00:00:00] Introduction to the business phases and customer centricity. [00:01:05] Shahid Durrani introduces Minter Dial on Super Entrepreneurs Podcast. [00:01:27] Minter shares the story behind being a filmmaker. [00:02:40] Discussion on Minter's documentary film 'The Last Ring Home'. [00:03:10] Minter talks about future filmmaking plans. [00:04:12] Minter's younger years and the influence of storytelling. [00:05:01] The importance of adapting communication for different audiences. [00:06:06] Minter discusses his proficiency in various languages. [00:07:09] Explaining the nuances of luxury marketing. [00:08:29] How the internet changed the landscape of luxury marketing. [00:09:44] Minter's role in assisting companies with brand leadership rather than marketing specifics. [00:11:28] Discussing the crisis of meaning and its impact on the workplace. [00:14:40] The importance of meaningful work and its alignment with personal missions. [00:18:07] How purpose and self-awareness can impact business growth. [00:20:15] The significance of employee-first customer-centricity. [00:23:15] The concept of the model of finitude and embracing imperfection. [00:25:57] The transformative power of self-awareness for individuals and companies. [00:27:19] The journey of discovering personal authenticity and its value.   Pullout Quotes:   "The heart of my work lies in telling stories – the bridge between oral narratives on stage and the complex tales woven through my films and writing."   "Luxury marketing isn't just about opulence and rarity; it's about crafting a narrative that resonates through every layer of the brand, from the artisans to the customer experience."   "At its core, a brand must pulse with the authenticity of its people – employees must breathe and live the story as much as they tell it."   "The crisis of meaning isn't an abstract concept; it's a tangible disconnect in our daily lives. The antidote? Deep, personal alignment with our work and our world."   "Engagement and performance are two sides of the same coin, but the true currency is purpose. Without it, we're just going through the motions."   Socials:   Website: www.minterdial.com X & IG: @mdial Threads & LI: @minterdial     Disclaimer: Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts.     Notice to the Super Entrepreneurs community:   Before we part, remember to join our Private Facebook group, 'Mindset for Business Success' Here we share mindset wisdom to elevate your life and business LIVE every Tuesday morning(EST), ready for a transformative journey? 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The post Minter Dial on organizational empathy, augmenting with AI, empathic curiosity, and connecting to reality (AC Ep16) appeared first on amplifyingcognition.

Get ready for a fascinating conversation on artificial empathy and putting more heart into business and AI. In this Partnering Leadership conversation, Minter Dial, award-winning author and renowned international keynote speaker, shares insights from the significantly expanded and modified edition of his award-winning book Heartificial Empathy, 2nd Edition: Putting Heart into Business and Artificial Intelligence. In the conversation, Minter reflects on essential developments in artificial intelligence and the new context post-pandemic of the future of work. He shares why empathy can be a competitive advantage, how to cultivate it authentically in your organization, and the right mindset for leveraging AI. Minter Dial goes on to explain the evolution of AI and the rise of generative AI. He discusses the need for empathy in our lives and workplaces and how empathy and ethics must be intertwined in AI systems. You'll hear unique perspectives on how reading fiction develops empathy muscles and Minter's illuminating experience bonding with an empathetic AI named JJ.If you want to foster more meaningful connections and inject heart into your leadership and business, this episode is for you!Actionable TakeawaysHear how generative AI like ChatGPT reflects humanity based on the data we provide it.Learn why Minter focuses on embedding cognitive empathy versus emotional empathy in AI systems. Understand the difference between the deliverer and receiver of empathy.Discover how reading fiction helps build empathy by seeing through someone else's eyes.  Find out why Minter believes we must get back to more human interactions versus purely digital relationships.Connect with Minter DialMinter Dial Website Minter Dial LinkedIn Heartificial Empathy: Putting Heart into Business and Artificial Intelligence  Additional ConversationsLeading Through The Disruptive Economics of Artificial Intelligence with Professor Ajay Agrawal Exploring AI's Impact on Business with Paul Daugherty: Accenture CTO & Co-author of Radically Human: How New Technology Is Transforming Business and Shaping Our Future Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

This is our last episode with Mr. Minter Dial. Distinguished speaker and the author of the new book, "Heartificial Empathy”. Today, we're diving into the deep topic of mental health, spirituality, and self-awareness. Stay tuned as Mr. Minter discusses his thoughts about the center of being, the different perspectives on mental health, the pharmaceutical industry's role, and the importance of resilience. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

 Sean: For aging people who feel lonely or even younger people who feel the longing of loneliness and having someone to talk to, do you think that it would be a good, long term solution for them to communicate with an AI, even if that AI may or may not make them feel good about themselves? Minter: The word that's important, I think, in what you said is, is it a good solution? And I think it is a good solution, but not the best solution. The best solution is probably having your grandchildren and your children in your company hanging out. And it's human to human. However, people today are extremely self engrossed. They are doing what they have to do. They have less time to listen to other people. And especially today, the sort of intolerance for grandfather who's going to tell the same story 50 times. But the issue and one of the three main reasons why I got to write this book is that we've also seen a hellaciously large amount of mental health disorders, especially amongst the young. And I put this down to a number of things, but one of them being a lack of meaningfulness, a sense, a crisis of meaning, but also because of greater awareness, also because of a broader definition of what this is and the type of solutions, pharmaceutical or other, that are out there. And I think there are other issues as well in terms of how we are no longer as resilient as, for example, your grandfather or my grandfather who was killed in the Philippines. I mean, you know, so there's a whole lot of things that have gone on. And on top of that, when people have mental health disorders declared, they can't find therapists because they're just not enough therapists, trained therapists out there to do the work. And is it a good solution? Well, sometimes they may get bad advice for sure. But by the way, that happens in real life as well. You go chat with a friend about your situation and they give you advice. Is it always the best advice? You know, I'm going to put a little wager on and know. Is the AI going to be perfect? No. By the way, is AI capable today of therapeutic AI? No. Because it hasn't been sufficiently trained, but it's moving towards that. .And of course it's better to have a friend who knows you, your context and those deep friends. So is AI going to replace all that? No. And then the other thing to recognize is that outside of the fact that we as human beings, not only do we not always have the time, we sometimes don't have enough data to learn how to be appropriately empathic. But with a machine, it's going to learn over time and it's going to be able to respond if you program it with good ethics and some good ideas around the types of therapies that you can produce, it will listen to you ad nauseam. It can be programmed not to be distracted. It can be programmed to provide you with some good ideas. It doesn't have to be like a prescription of medication. Obviously not, but it can do some things and it can certainly be better than a lot of people, depending on the situation, depending on the relationship. And if it's well programmed, I am very optimistic that it will provide a good solution to help with your lack of therapists, with the inversion of the population growth, with being available at 2 a.m. in the morning when the young teenager is feeling terribly distressed. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

Are you curious about how artificial intelligence can enhance empathy? How can businesses leverage AI to create a more empathic workplace and improve customer experiences?  In this episode of "Predictable B2B Success," host Vinay Koshy sits down with Minter Dial, an acclaimed author and marketing influencer, to dive deep into the fascinating world of artificial empathy. Get ready to explore the intersection of technology and human connection as we discuss Minter's book, "Heartificial Empathy," and its impact on successful change initiatives.  Discover why understanding empathy is crucial for encoding it effectively into AI systems and how companies can align their culture with AI-powered empathic capabilities. We'll also explore the ethical considerations of therapeutic AI and the potential for AI-powered tools to revolutionize the art of questioning in business.  Join us as we unravel the mysteries of artificial empathy and its implications for B2B success. Stay tuned for an enlightening and thought-provoking conversation that will challenge your perspective on the future of AI. Some areas we explore in this episode include: The importance of understanding empathy to create artificial empathyDefining the purpose of making AI more empathicThe role of programmers in encoding empathy effectivelyAligning company culture with the AI's empathic capabilitiesThe importance of an ethical framework in AI constructionUnderstanding and addressing mental health in the workplaceThe potential for therapeutic AI in addressing mental health issuesTrust and transparency in therapeutic AIThe challenges in creating a bot that can handle entire conversations and provide therapeutic supportThe need for regulation and legislation in the field of therapeutic AIAnd much, much more.

After a high-profile career at L'Oréal, Minter Dial, a specialist in leadership, branding and new technologies, wrote the award-winning 'Heartificial Empathy', a book that explores how to encode empathy into business and Artificial Intelligence. Empathy, a core leadership skill, is one of the most untapped levers of productivity in business, and this fascinating discussion leads us to explore AI, bots and the question of whether we really will see bots with true emotion. This conversation is an update on the state of advancement in conversational and therapeutic AI and attempts to insert more empathy into business and AI applications, as well as the role of empathy in the modern workplace, and how to nurture and sustain it.   LINKS   Minter Dial's website https://www.minterdial.com/   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on LinkedIn www.linkedin.com/in/gary-bertwistle   Gary on Twitter www.twitter.com/GaryBertwistle   The Mojo Sessions on Instagram www.instagram.com/themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2023 Gary Bertwistle.  All Rights Reserved.  

Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   Empathy is vital for social media managers, but how can they put it into practice on a daily basis?  Our guest on this episode says it's “a wonderful art within management” but needs to be applied in the right way and at the right times.  Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy' and the role it can play in your use of AI.  Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.  In This Episode:  0:00 – Introduction  5:38 – What's new in the world of empathy?   8:55 – How people misunderstand empathy  11:31 – Empathy isn't a weakness  15:05 – How a lack of empathy impacts trust  16:24 – Empathy and AI  18:04 – Different types of empathy  19:08 – Why we run out of empathy  20:22 – Empathy and AI (continued)  26:31 – How can we develop empathy for AI?   30:46 – Just breathe  31:51 – Minter's favorite AI platforms  36:06 – Minter's final two  39:01 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Visit Minter's website  Follow Minter on LinkedIn  Follow Minter on Twitter  Follow Minter on Instagram  Follow Minter on Facebook  Minter's book – ‘Heartificial Empathy'  Minter's book – ‘Heartificial Empathy' on Amazon    Visit SocialPros.com for more insights from your favorite social media marketers. 

Today's interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and insurance products to leading automotive, housing, and mobile technology companies. Deb joins me today to talk about the ‘why' & vision for their transformation, how long the programme has been running, what they have achieved in terms of outcomes, how the pandemic impacted things, the outlook for the future and how they aim to leverage new technologies as well as some key learnings & top tips for others on their own journey. This interview follows on from my recent interview – Developing empathy within ourselves and the machines that we build – Interview with Minter Dial – and is number 470 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation. Back in February 2019, Minter joined me on the podcast to talk about his book: Heartificial Empathy. Now, so much has happened since then that he felt compelled to update the book and is back to talk to me about why he felt the need to update the book, what's changed, why the development of empathy is still important, how we can develop it not only within ourselves but also the machines that we develop, what to watch out for when we do so and how the emergence of ChatGPT and the whole generative AI wave affects all of this. This interview follows on from my recent interview – Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce – and is number 469 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at TextExpander for sponsoring this episode of my podcast. TextExpander is an auto-complete tool that allows your team to eliminate repetitive typing and stay on the same page with just a few keystrokes allowing you to delight more customers in less time. Click here to find out more and to get a 20% discount for the first 12 months of TextExpander if you use the code: SWINSCOE

Our guest this week to share 3 thoughts on this topic is Minter Dial, who is an international professional speaker, elevator and a multiple award-winning author. Minter has his finger on the future of technology in business and has great advice on how to ensure the human side of business stays ever present. TOPIC: How to Put the Heart into A.I. GUEST: Minter Dial   THOUGHT #1 - Don't Ignore It - Have it Represent the Brand in Your Culture & Values THOUGHT #2 - Support Human Conditions like Mental Health THOUGHT #3 - Listen More - This Plays a Big Part   CONNECT: Website: MinterDial.com Blog (Substack): Dialogos - Meaningful Conversations Podcast: Minter Dialogue Book: Heartificial Empathy Book: You Lead Book: FutureProof PBS Documentary: The Last Ring Home Instagram: @mdial Linkedin: Minter Dial Twitter: @mdial YouTube: DialMinter   MINTER DIAL'S BIO: Minter Dial is an international professional speaker, elevator and a multiple award-winning author.  Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division (PPD), in charge of Digital, Communications, Education, the Eco-Salon and Business Development. Previously, he was MD of L'Oréal PPD Canada and MD Worldwide for Redken.  He's the author of the WWII biography and documentary film (The Last Ring Home 2016) and three award-winning business books, Futureproof (FT Press 2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition (2023).  He has a weekly podcast, Minter Dialogue, and is currently working on a new book, being published serially online, Dialogos, Fostering More Meaningful Conversations via Substack https://minter.substack.com    RESOURCES: A.I. Platforms - hume.ai, cyrano.ai, mpathic.ai Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: TCreate Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices

Minter DialLinkedIn:https://www.linkedin.com/in/minterdial/Website:https://www.minterdial.com/books/Instagram:https://www.instagram.com/mdial/Facebook:https://www.facebook.com/minterdial My social media links:Podcast:https://podcast.app/day-in-day-out-p832991Instagram:https://www.instagram.com/muui23LinkedIn page:https://www.linkedin.com/company/day-in-day-out-podcast/?viewAsMember=trueYouTube:https://bit.ly/2UVszCm

We are happy to welcome back Minter Dial to the podcast, Minter has written a new edition to his book Heartifical Empathy and in this podcast we talk about all things to do with empathy and AI: - What does it really mean? - Why it is important for a company to be empathetic - Can AI be empathetic? - What impact the pandemic has had on our ability to be empathetic

Minter Dial and the podcast's host, Sophie, discuss empathy at work in the new technology-driven era of business and work. They both draw from their books—Minter's rerelease of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence and Sophie's second book Empathy Works: The Key to Competitive Advantage in the New Era of Work. They explore and debate how to integrate empathy effectively as well as bring a human-centric approach to the AI-infused business and working landscape. Minter shares his insights about the importance of companies' having an ethical framework that incorporates empathy as they integrate more AI.     KEY TAKEAWAYS   [03:48] Minter's journey into empathy was by the “back door”.   [05:45] Recognizing the benefits of teaching empathy to sales people, l'Oréal initiates a program for those contracted to sell their products.   [06:30] Minter finds the approach ironic and reflects on authentic leadership.   [07:05] Assessing yourself for empathy skills and how to connect with somebody else's experience.   [09:22] Why haven't we been working with more empathy?   [11:20] Other factors elevating the need for empathy at work—now.   [12:56] Has our empathy—and deeper understanding of each other—generated during pandemic times all evaporated?   [14:35] What is behind the high levels of unhappiness and unfulfillment at work?   [15:10] The significant shift in the US in people's views about their working lives.   [16:12] What drives empathy that isn't intentional and authentic.   [18:30] How does empathy and flexibility improve business results?   [20:15] The pros and cons of having choices.   [21:00] Can you engage people individually in a traditional company that has 10,000 employees?   [22:02] Focusing on the needs of individuals within a unit.   [22:40] How the pandemic helped us understand different approaches and methods.   [23:45] Aligning empathy with the business objectives and all the players across the ecosystem.   [23:45] The “why” of any company is central to making the organization work.   [24:22] Minter believes empathy is a pre-condition for an ethical framework.   [25:29] AI is something to bring your humanity to. Minter shares examples of how AI can be used.   [27:22] Are we thinking sufficiently about why and how we are introducing generative AI?   [29:19] Bettering people's lives at Redken—connecting people along the value chain with purpose.   [32:20] How gen AI search results reflect our collective consciousness—good and bad—elevating the need for an ethical framework.   [35:15] Minter gives permission to be imperfect, pushing out and trying.   [37:25] Empathy doesn't mean always being nice—but making tough decisions. [38:18] What standard are we holding ourselves to? How well do we understand ourselves?   [39:15] Minter calls for more self-awareness, especially to understand our reasoning and flaws.   [40:49] IMMEDIATE ACTION TIP: Do something for others and reconnect with the ordinary things in life.     RESOURCES   Minter Dial on LinkedIn Minter on Twitter Follow Minter's Substack DIALOGOS — Fostering Meaningful Conversations Culture of Narcissism by Christopher Lasch       QUOTES (edited)   “I do feel that the level of unhappiness and unfulfillment at work is about as high as it gets. And perhaps the lingering element is ‘What is this all about? what, what are we doing, Sophie, on this earth? What is my life for?'”   “I feel that empathy is a precondition for your ethics, but it doesn't mean you're good. At the end of the day, what are you trying to achieve? Who are you? If you use empathy with manipulation, you're going to have manipulative ethics.”   “If we want to call AI a step change like the printing press, I think it's possibly the right call. But I would wish that we would be more focused on the meaningfulness of our business as opposed to the technology that's going to drive the numbers.”   “This notion of having a purpose that resonates inside and out is really key. Being customer-centric is lovely — It's probably a sine qua non. However, make sure that it's congruent with what you're trying to live as an employee in the organization.”   “The permission I give with AI is to push out and try stuff. And if you accept that you are flawed, then it becomes easier to understand the imperfection that comes out, because that's what we're trying to do. The intention is right.”

Is it possible to encode empathy into artificial intelligence? How can we tap that lever of productivity? Minter Dial, the author of Heartificial Empathy, discusses the untapped lever of productivity in business. He suggests practicing being empathetic to yourself before you can encode empathy effectively. One of the key takeaways of this conversation is the awareness of difficulties and limitations to emphasize daily. Dive into this episode and learn more from this special guest.Love the show? Subscribe, rate, review, and share! http://aliciadunams.com/

Heartificial Empathy -- where empathy meets artificial intelligence. Branding and empathy expert Minter Dial is back on the show from the UK with deep insights on the human element of empathy and its path crossing with AI. His latest book is Heartificial Empathy (2nd Edition), and it deals with building our own empathy as well as the trends of programming empathy into AI.

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

Networking and fostering meaningful conversations to engage and move people are core skills that every marketing professional, entrepreneur, and business owner should have.To help us hone in on these skills to begin the new year, I am honored to have my friend and someone who I have a great deal of respect for, Minter Dial, on this episode.Minter is an elevating professional speaker and consultant on branding, leadership and transformation. As he prepares to finish writing his new book, Dialogos, Minter shares with us: Tools to facilitate conversationWays to meet new people (and network)Ways to develop your empathic listening skillsAs the pandemic slowly dwindles down and we go back out to working with and meeting more people in real life, this is the perfect episode to ensure we have the right mindset to take advantage of any and every potential networking situation.Key Highlights[01:54] Introduction of Podcast Guest, Minter Dial[05:53] Minter As An Elevator[07:12] How Minter Started His Speaking and Corporate Leadership Career[11:58] Minter's Books[13:51] Minter's Secret to Writing Content[18:03] Books On Substack[21:56] Recommended Tools in Facilitating A Conversation Approach to Business[23:49] The Empathy Circle[27:16] Helping People Find New People[31:44] Ways to Develop Empathic Listening Skills[34:36] The Reformulation Piece[39:47] Connect With MinterNotable QuotesIn the notion of elevation that's important to me, is finding more meaningfulness in whatever we do, whoever you are, in some kind of way.The point that I was getting to, especially since I started working on digital, was how much the brand should be represented by the human beings, the employees that are working within the company. And so branding gets personal was really my mantra.The first idea is it's really self-awareness, to notice when you're being triggered to notice when you are being overly excited. And in that impulsion, perhaps cutting off people not knowing to listen.The second part of it is learning how to listen without judgment. And that means putting aside your own ego, and really trying to understand what the other person is saying. And the goodwill tool here is reformulation.I have always thought that I am as strong as my network. But having a strong network doesn't mean having a lot of people. It means having a set of people who can have your back, have complementary skills, and add to your position, if you will not just like minded people, this is what I consider a strong network. It's not about having quantity, it's about enjoying the process, listening to stories and not having an agenda.Guest Links:Minter Dial's Website: https://www.minterdial.com/Discover Minter's Books on Amazon: https://amzn.to/3kh59X8 [affiliate]Connect with Minter on LinkedIn: https://www.linkedin.com/in/minterdial/Learn More: Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/freebies/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

My guest today is Minter Dial. Minter is an award-winning and bestselling author of four books, professional speaker, consultant, brand leadership expert, and host of the Minter Dialogue – Leadership, Brand Strategy & Transformation Podcast. In his recent book “You Lead. How being yourself makes you a better leader”, Minter argues that business leaders perform better and deliver superior results, when they are themselves and come across as genuine.  I am very excited to have a conversation with Minter on this today.   Stay in touch with Minter via: Substack: https://minter.substack.com Website: https://www.minterdial.com/ LinkedIn: https://www.linkedin.com/in/minterdial/ Instagram:https://www.instagram.com/mdial/  Twitter: https://twitter.com/mdial Youtube: https://www.youtube.com/@MinterDial #leadership #beyourself #storytelling #mindset #purpose #career #reachingyourgoals #delygate If you have comments on the show or like to work with Johanna, you can reach her at Johanna.Herbst@delygate.com. You will also find more information on the show at https://www.delygate.com/podcast.  Lastly, to get inspiration in your inbox, please sign up for our newsletter (https://delygate.substack.com/).

Minter Dial is a professional speaker, author and elevator, specialized in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur, who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and book, 2016) as well as three prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His book on leadership, You Lead, How being yourself makes you a better leader (2021) won the Business Book Awards 2022. Minter is working on a new book, Dialogos, a featured publication on Substack, about fostering more meaningful conversation. He is passionate about the Grateful Dead, Padel Tennis and languages. Take a stroll down ‘shakedown street' as Minter and Lou connect on Thrive LouD. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***

Minter Dial catches up with Roger L Martin in this episode BIO Roger L Martin is a renowned professor, expert in strategy and author. In 2017, he was named the world's #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. Roger is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego and Ford. Roger Martin is a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His new book, from HBR Press, is "A New Way to Think." is the culmination of a lifetime's work in education and advising CEOs. In it, he addresses key issues within leadership and strategy, applying his trademark scepticism for received wisdom. DESCRIPTION OF EPISODE In this conversation with Minter Dial, Roger Martin discusses the premise behind his new book, the retooling of existing business models and frameworks, working with and transforming culture, his work with ex-P&G CEO AG Lafley, and many more elements to help make leadership more effective. MY BIO Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. Previously, he was MD of L'Oréal PPD Canada and MD Worldwide for Redken. He's the author of one WWII biography and three business books, Futureproof (2017), Heartificial Empathy (2019) and the last one on leadership, You Lead, How Being Yourself Makes You A Better Leader (Kogan Page 2021). He's currently working on a new book that he's publishing in weekly installments: Dialogos, Fostering More Meaningful Conversations which you can find via Substack. https://minter.substack.com.

Based in London, Minter Dial is a Franco-American professional speaker and a multiple award-winning author who specialises in leadership, branding, and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different métiers and changed countries fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where, in his last position, he was a member of the worldwide Executive Committee for the Professional Products Division. He's the author of two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His next book on leadership, You Lead, how being yourself makes you a better leader (Kogan Page) came out on January 3, 2021. For the history buffs among you, he's also the author of the book and producer of the award-winning WWII film, The Last Ring Home, which ran on History Channel in ANZ and PBS in North America. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter: www.minterdial.com https://www.twitter.com/mdial https://www.facebook.com/minterdial https://www.instagram.com/mdial ▼ ▼ You can connect with/follow Talking with the Experts: Buy me a Coffee: https://www.buymeacoffee.com/rosesdavidson Become a patron https://www.patreon.com/talkingwiththeexperts Leave a Google review: https://g.page/r/CaXk7K3UlEhzEBI/review Leave a review on Podchaser: https://www.podchaser.com/podcasts/talking-with-the-experts-1491692 Email: guest@talkingwiththeexperts.com Website: https://rose-davidson.com/ LinkedIn: Rose Davidson: https://www.linkedin.com/in/rose-davidson/ Talking with the Experts: https://www.linkedin.com/company/talkingwiththeexperts/ Facebook Page: [Rose Davidson] https://www.facebook.com/onlineeventmanagerandpodcasttrainer Instagram: https://www.instagram.com/talking_with_the_experts SoundCloud: [Follow] https://soundcloud.com/talking-with-the-experts YouTube: [Subscribe] https://www.youtube.com/channel/UCkM5n5QJhnNAmUiMzii73wQ

On this episode of Christopher Lochhead: Follow Your Different, we ask the question: Who are You?  What do you want to be? What's the difference between being and doing? And who better to help us answer those questions that the legendary Minter Dial. Minter Dial is a B2C Branding Master, having had a legendary career with L'Oreal and the CEO of hair care brand REDKEN. He's also an extraordinary storyteller; his first two published books be international prize winners. His new book, called You Lead, is definitely a must-read. If you believe in the power of dialogue to change thinking, you're going to love everything about this episode. You Lead The conversation starts off about Minter Dial's new book, and how it has brought up several great points as you progress through it. One of the most thought-provoking ones is the idea of being yourself makes you a better leader. This makes sense, as one of the biggest causes of struggle and pain in life and one's career is trying to be something you are not, just to accommodate others. Minter explains that one of the issues that bad leaders face is that they probably do not have the proper people skills for the job. That disconnect, more often than not, stems from their lack of awareness about who they are. “Essentially, there are probably very few good leaders. And the reason for that isn't that they don't have people skills, its that they haven't done the work to figure out who they truly are. My observation is that a lot of people think they know who they are. They might have a broad idea of who they want to be. But they haven't done the hard work that says more precisely “who I want to be.” “ – Minter Dial The Ability to be Good Christopher shares that one of his friends think that his superpower was the ability to go deep in anger. That he was able to embrace and utilize it to make powerful statements, but not let it consume his rationale. Minter explains that he thinks that people are wired to be good, in general. The reason why we are like that is the need to be together rather than stand alone. The only way that would work is if we are good to each other. “If you're an evil person, as a CEO, you might do well in the short term. But as soon as you leave the vacuum that you've created, and all the damage that you have sown will cause an impossibility for the follow up act. And so it might be a short term approach. So the bottom line is, I think that we all have the ability to be good.” – Minter Dial Sure, all people have dirt, a bit of evil and naughtiness in all of us. But it is important to be aware and understand how much of that we should bring to the table. But it's also not good to hide it all. Showing some of your foils or imperfections shows that you are still human. Minter Dial on Radical Self-Awareness and Roundedness Christopher continues with this line of thought, saying that it isn't radical transparency that CEOs need, but radical self-awareness. To know your own strengths and weakness, so you know what to work on and keep yourself well-rounded. You are also then aware of what you lack, and can surround yourself with people that can fill those gaps. Minter agrees with this assessment, and adds that sometimes, we tend to exclude people that could attribute to this roundedness. His example for this is journalists. If you're building a tech team, you'd get the usual suspects: HR, finance, and marketing. But what a bout hiring a journalist? At first, you might think it's an odd fit. But if you think of what journalists do rather than the industry they came from, they are probably really good at discerning the tastes of the people. They would have to be when writing up articles to entice people to read them. His point is, learn to diversify in your choices, and it could end up with a more rounded group than you normally would. To hear more from Minter Dial and how to figure yourself out, download and listen to this episode. Bio Minter Dial is a storyteller,

Minter Dial interviews Michele Nevarez Michele Nevarez is Founder and creator of the Beyond EI suite of Coaching and Training programs, Michele's vision is to democratize EI as a means of igniting personal and global agency. This driving force for Michele is at the core of how our programs translate EI from theory to a powerful and practical vehicle for meaningful transformation and lasting habit change. Michele brings 25+ years of executive leadership experience working for industry leaders in healthcare, investment management, management consulting, and manufacturing. A founding member of Rangjung Yeshe Institute based in Kathmandu, Nepal, Michele has practiced mindfulness-based training for 27+ years. Michele received a B.A. in Religion from Bryn Mawr College and a Master of Science degree in Positive Organizational Development and Change from the Weatherhead School of Management, Case Western Reserve University. In Beyond Emotional Intelligence, renowned educator and leadership expert S. Michele Nevarez delivers a powerful guide to building ingrained mental habits to help us achieve desired outcomes, improve our relationships, and live in alignment with our values. The 12 Self-Discoveries discussed in the book provide clues and insights into who we are and what motivates our decisions and behaviours. Functioning as an internal barometer for our emotional and mental habits, they provide a clear path to uncover and work with our cognitive patterns and tendencies of action and reaction. Beyond Emotional Intelligence is the perfect guide for anyone interested in self-discovery and growth. Readers will discover how concealed thought patterns influence life, relationships, and goals, and how to build emotional intelligence by recognising your reactions and perceptions for what they are: changeable. Containing proven methods for influencing your outcomes, decluttering your mind, and shifting your own awareness to a more positive, productive place, Beyond Emotional Intelligence offers a solid foundation from which readers can begin to build mental habits that will serve them, their family, colleagues, and friends as they work together to achieve their goals. Minter Dial is a professional speaker, elevator and a multiple award-winning author, specialized in leadership, branding and transformation. An agent of change, he's a three- time entrepreneur who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) came out in January 2021. His newest project is being published weekly on Dialogos, Fostering More Meaningful Conversations via Substack. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. @mdial / minterdial.com

In this episode, we talk with Minter Dial, who is an international professional speaker, elevator, entrepreneur and a multiple award-winning author, specializing in leadership, branding and transformation. Previously, he was a top executive at L'Oréal and Redken. He is truly one of the most interesting people we know. THOUGHT #1"You'll Grow from this Experience"THOUGHT #2"If You are not Willing to Learn, No One Can Help You. If You are Determined to Learn, No One Can Stop You.”- Zig ZiglarCONNECT:Website: MinterDial.comPodcast: Minter Dialogue Radio ShowBook: You Lead: How Being Yourself Makes You A Better Leader (Jan 2021)Book: Futureproof: How To Get Your Business Ready For The Next DisruptionBook: Heartificial EmpathyBook: The Last Ring HomeInstagram: mdialLinkedin: Minter DialTwitter: @mdialYouTube: DialMinterBRAND & RESOURCE MENTIONS:"Whip My Hair" (Willow Smith) - YouTubeThe Walking Dead - IMDB.comL'Oréal - loreal.comRedken - redken.comThe Grateful Dead - dead.netPadel Tennis - Minter Dial BlogVideo Clip of Padel Tennis - YouTube.comTennis - wikipedia.orgSquash - wikipedia.orgPickelball - wikipedia.orgTequila - wikipedia.orgSangria - wikipedia.orgOlympics - olympics.comShrek - dreamwork.comRugby - wikipedia.orgFind Your Red Thread, Tamsen Webster - TamsenWebster.comThe Rolling Stones - RollingStones.comZig Ziglar - ziglar.comEmpathy Circle = active listening in front of othersFranklin-Covey - FranklinCovey.comBanding People Together - BandingPeopleTogether.comJohn Coltrane - JohnColtrane.comPhil Lesh - PhilLesh.netJim Sullivan - sullivision.comSubstack - substack.comHard Rock International – HardRock.comBooky Call - https://www.bookycall.combookstarPR - bookstarPR.comThoughts That Rock – ThoughtsThatRock.comCertified Rock Star - CertifiedRockStar.comLeadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.comCulture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.comBlack Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.comRock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.comCannonball Kids' cancer – CannonballKidscancer.orgBig Kettle Drum - BigKettleDrum.comSpectacle Photography (Show/Website Photos) – SpectaclePhoto.comJeffrey Todd “JT” Keel (Show Music) - JT KeelMINTER DIAL'S BIO:Minter Dial is an international professional speaker, elevator and a multiple award-winning author. An agent of change who has exercised twelve different métiers and moved country fifteen times, he spent 16 years as a top executive at L'Oréal, having been MD of Redken Worldwide, MD of L'Oreal Canada's professional subsidiary and then a member of the worldwide Professional Division's Executive Committee. He's author of the WWII story, The Last Ring Home, as well as three business books: Futureproof, Heartificial Empathy and You Lead (2021). He writes Dialogos (on Substack) with the intention to foster more meaningful conversation at home, in society in general and at work. HIs main site is MinterDial.com and his social handle is @mdial. 

Minter Dial is a professional speaker and author specializing in leadership, branding, and personal transformation. He has written several great books including: Future Proof, Heartificial Empathy, and You Lead: How Being Yourself, Makes You a Better Leader. Highlights As a new leader taking over an underperforming sales team, where should you start? - 3:55 The strength of that confidence comes when you are also able to deal with your weaknesses, your imperfections. - 11:27 What's next along our journey as a new sales leader? - 15:15 The “employee first” mentality leads to customer centricity. - 24:56 Falling victim into the victim idea. - 33:50 Attributes he's looking for when recruiting. - 36:04 We all seek connection. - 41:53 Your role. - 42:32 How to get in contact with Minter? - 43:46 Episode Resources Connect with Mark Cox https://www.inthefunnel.com/ https://ca.linkedin.com/in/markandrewcox https://www.facebook.com/inthefunnel Connect with Minter Dial https://www.minterdial.com/ https://www.linkedin.com/in/minterdial https://twitter.com/mdial 

Being an effective leader requires you to be able to truly see yourself as you are - to know who you want to be, where you're strong, and where you might fall down - and that requires hard inner work! In today's episode, I had the great pleasure to talk to leadership, branding, and transformation expert, speaker and multiple award-winning author Minter Dial. We talk about the importance of empathy in being a leader, why everyone on your team is technically an individual contributor, what living through 9/11 in Manhattan taught him about perspective and knowing if you truly align with your organization or not. Listen in for a fantastic conversation! Key Takeaways:As a professional, fundamentally, you lead two things: 1) yourself and 2) your whole self.Ultimately, empathy has an ability to help in absolutely everything you do.Intangibles do matter. You may not be in the right place if your values and your authentic self don't align with where you're working and that's okay. You are being strong as a leader if you know yourself well enough to walk away from those kinds of environments or companies. "We're not all cut out to be leaders. If you don't have patience to listen, if you are not interested in working with teams, or it's all about you - you have to learn how to step aside." —  Minter Dial About Minter Dial:Leadership and brand speaker and author of You Lead: How Being Yourself Makes you a Better LeaderMinter Dial is an international professional and energetic speaker and a multiple award-winning author, specialised in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different careers and changed countries xfifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) released in January 2021. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter:  Website: http://minterdial.comTwitter: http://twitter.com/mdialLinkedIn: http://linkedin.com/in/minterdialFacebook: https://www.facebook.com/minterdialInstagram: http://instagram.com/mdialPromoting: http://minterdial.com/books/you-lead  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Being an effective leader requires you to be able to truly see yourself as you are - to know who you want to be, where you're strong, and where you might fall down - and that requires hard inner work! In today's episode, I had the great pleasure to talk to leadership, branding, and transformation expert, speaker and multiple award-winning author Minter Dial. We talk about the importance of empathy in being a leader, why everyone on your team is technically an individual contributor, what living through 9/11 in Manhattan taught him about perspective and knowing if you truly align with your organization or not. Listen in for a fantastic conversation! Key Takeaways:As a professional, fundamentally, you lead two things: 1) yourself and 2) your whole self.Ultimately, empathy has an ability to help in absolutely everything you do.Intangibles do matter. You may not be in the right place if your values and your authentic self don't align with where you're working and that's okay. You are being strong as a leader if you know yourself well enough to walk away from those kinds of environments or companies. "We're not all cut out to be leaders. If you don't have patience to listen, if you are not interested in working with teams, or it's all about you - you have to learn how to step aside." —  Minter Dial About Minter Dial:Leadership and brand speaker and author of You Lead: How Being Yourself Makes you a Better LeaderMinter Dial is an international professional and energetic speaker and a multiple award-winning author, specialised in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different careers and changed countries xfifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) released in January 2021. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter:  Website: http://minterdial.comTwitter: http://twitter.com/mdialLinkedIn: http://linkedin.com/in/minterdialFacebook: https://www.facebook.com/minterdialInstagram: http://instagram.com/mdialPromoting: http://minterdial.com/books/you-lead  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice