Podcasts about minter dial

Join us in this episode as Minter Dial discusses his groundbreaking book, Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. By exploring the power of empathy, Minter demonstrates to readers how to harness one of the most underutilized yet potentially powerful levers of productivity in both business and mental health. Can empathy be learned by humans and machines alike? Minter sits down to explain… Hit play to discover: How to make AI more humane.  Why so many people rebuke the progression of machine-learning.  The reason why our society is less empathic than it was in the past.  Whether or not therapeutic AI can help resolve mental health disorders. Minter Dial is a passionate storyteller, award-winning filmmaker, and author of seven books. A former executive with a 16-year global career at L'Oréal, Minter now travels the world as a renowned speaker and consultant, helping organizations navigate Leadership, Branding, and Cultural Transformation. He has captivated audiences both in-person and virtually at major conferences worldwide and has collaborated with top-tier companies, including L'Occitane, Google, Samsung, Rémy Cointreau, Kering, and Tencent. You can keep up with Minter's latest work by visiting his website! Episode also available on Apple Podcasts: http://apple.co/30PvU9

This podcast features a conversation between host Minter Dial and guest Flavia Barbat, exploring the intricacies of branding and communication. Flavia, originally from Transylvania, shares her journey as editor-in-chief of Branding Mag and her approach to crafting meaningful brand narratives. The discussion delves into the importance of nuanced, long-form content in a world dominated by short attention spans and clickbait. Flavia emphasises the need for honesty and clarity in brand communication, challenging the notion that every brand needs a world-changing purpose. The conversation also touches on her efforts to reshape Romania's national identity through branding principles. Key points: 1. The value of long-form, nuanced content in brand communication 2. The importance of honesty and clarity over forced brand purpose

Marketing isn't just about selling—it's about purpose, meaning, and engagement. In this episode, I sit down with Minter Dial to explore how brands can align internal culture with external messaging, create meaningful customer relationships, and even incorporate play into work. We'll also dive into the power of self-awareness and how knowing thyself can transform both business and life. This is an episode filled with inspiration and actionable insights.Guest LinksConnect with Minter on LinkedInMinter's WebsiteCheck Out Minter's Books on AmazonLearn More: Buy Digital Threads: https://nealschaffer.com/digitalthreadsamazon Buy Maximizing LinkedIn for Business Growth: https://nealschaffer.com/maximizinglinkedinamazon Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/books/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

Episode 129. Joining us from London is Minter Dial - former board member at L'Oreal now documentary maker, speaker and author. We talk about the importance of risk in our lives, finding purpose and how to figure out who you are. Minter is the one of those you could speak to all day and tells a fascinating story of his grandfather's death in WW2. He's lucky enough to have Barack Obama and I as followers on X. Enjoy...Find Minter https://www.minterdial.com/ and on X https://x.com/mdialMister Kindness now on Twitter/X https://twitter.com/MisterKindnessFollow us on Instagram https://www.instagram.com/misterkindness_podSubscribe on YouTube https://www.youtube.com/channel/UCg8snrvTqs8_AjgIq_sIsMgMis ter Kindness on Facebook https://www.facebook.com/njohn.kindness.9on#mindfulness #trauma #PTSD #risk #leadership #selfdiscovery #misterkindnesspodcast #knowyourself #switzerland #purpose #meaning #WW2

Joy of Padel with Alex Inglot In the latest episode of "The Joy of Padel," host Minter Dial sits down with Alex Inglot, a prominent figure in the world of padel and sports business. The conversation delves into Alex's fascinating journey from tennis and volleyball to becoming a key player in the padel community and the business of sports. From Tennis to Volleyball Alex Inglot's sporting journey began with tennis, a sport he picked up in his early teens. Despite his competitive spirit, he found himself outpaced by his younger brother, Dom, who started playing tennis at a much younger age. This sibling rivalry fuelled Alex's passion for sports, but it was volleyball that eventually captured his interest. Encouraged by his Polish maths teacher, Alex transitioned to volleyball, where he trained with top UK teams and played at the highest level until his late twenties. The Shift to Padel After a shoulder injury forced him to retire from professional volleyball, Alex dabbled in various sports but found a new passion in padel, thanks to his brother's influence. He started playing padel in early 2023 and quickly became engrossed in the sport. His background in tennis and volleyball provided a solid foundation, making him a formidable player on the padel court. A Career in Sports Business Alex's professional journey is as impressive as his sporting career. He began as a corporate lawyer with aspirations of moving into sports law and administration. His career took off in 2009 when he entered the sports industry, working in communications and international relations around the Olympic space. He later joined Sportradar, a leading company in sports data, betting, streaming, and integrity. In 2018, Alex became a player representative on the ATP executive board, a role he describes as a "job of a lifetime." Currently, he serves as the commissioner of one of the largest esports leagues, a position that has taken him to Cologne for the IEM Cologne quarterfinals. The Business of Padel The conversation shifts to the business side of padel, where Alex shares his insights on the sport's growth and the challenges it faces. He highlights the enthusiasm and opportunities within the padel community but also warns of the difficulties in distinguishing credible operators from those looking for short-term gains. Alex emphasises the importance of due diligence and the need for a balanced approach to ensure the sport's sustainable growth. The Role of Technology One of the key points Alex discusses is the role of technology in padel. He notes that the sport has embraced technology, particularly in matchmaking and user experience, making it easier for players to find partners and enjoy the game. This tech-savvy approach has been instrumental in padel's rapid growth and popularity. The Social Aspect of Padel Alex also touches on the social nature of padel, which he believes is one of its strongest selling points. The sport's inherent sociability, combined with its accessibility, makes it appealing to a wide range of players. This social aspect is deeply embedded in the sport's DNA, particularly in countries like Spain and Argentina, where padel has a rich history. All the Angles Podcast Towards the end of the episode, Alex talks about his podcast, "All the Angles," which focuses on the business of padel. Sponsored by Hexagon Cup, the podcast aims to bridge the gap between the legacy padel markets in Spain and Argentina and the emerging markets in Scandinavia, the Middle East, the UK, and the US. Alex's goal is to provide valuable insights and perspectives from industry leaders, helping listeners navigate the evolving landscape of padel. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome and Introduction - Minter Dial welcomes Jay Baer back to the show after five years. - Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor. Jay Baer's Background and Expertise - Jay Baer shares his extensive experience in digital marketing and customer experience. - Discussion of his new book, "Time to Win," and its powerful insights. The Importance of Domain Names in Branding - Jay Baer explains the process of choosing book titles and securing domain names. - Emphasis on the significance of having a memorable and relevant domain name for branding. Empathy and Customer Experience - Jay Baer and Minter Dial discuss the decline of empathy in business interactions. - Jay highlights the importance of treating customers with dignity, respect, and kindness. - The concept of an "empathy deficit" in modern business and its implications. Efficiency vs. Empathy in Business - Exploration of the tension between efficiency and empathy in customer service. - Jay Baer argues that true empathy is circumstantial and requires understanding individual customer needs. - The challenge of balancing efficiency with genuine customer care. The Role of Speed in Customer Satisfaction - Jay Baer discusses the critical role of speed in customer experience. - The concept of "responding without answers" to manage customer expectations. - The importance of setting realistic expectations for response times. Internal Communication and Organisational Efficiency - The necessity of fast internal communication to achieve external responsiveness. - Jay Baer emphasises the need for internal cohesion and alignment to meet customer expectations. The Future of AI in Customer Service - Jay Baer predicts the increasing role of AI in customer service and its impact on job roles. - Discussion on the balance between AI efficiency and maintaining a human touch in interactions. Setting Expectations and Managing Customer Perceptions - The importance of setting clear expectations for response times and service delivery. - Jay Baer shares examples of how businesses can manage customer perceptions through effective communication. Conclusion and Contact Information - Minter Dial praises Jay Baer's pragmatic solutions and engaging insights. - Information on how to contact Jay Baer, hire him for speaking engagements, and access his books. - Mention of Jay Baer's website (jaybaer.com) and the book's website (thetimetowin.com) for further resources and research. Final Thoughts - Minter Dial reflects on the importance of balancing speed, empathy, and efficiency in business. - Encouragement for listeners to apply Jay Baer's principles to improve their customer experience strategies.

On this week’s show Michelle and Lisa are joined by polymath Minter Dial to talk about Artificial Intelligence, human self-awareness and the wonders of Padel tennis.

Minter Dialogue with Mark Hurst In this episode of the podcast, Minter Dial welcomes Mark Hurst, a digital strategy expert and founder of Creative Good. The conversation begins with a nostalgic reflection on their long-standing acquaintance and shared interests, particularly their collaborative work on World War II research. Mark delves into his career-long mission to improve technology for the benefit of users, highlighting his early optimism during the advent of the web in the mid-90s. He contrasts this with his current concerns about the unethical practices of the major tech companies. Mark discusses his radio show, Techtonic, which he started to address the negative impacts of these tech giants. He emphasises the importance of ethical considerations in technology development and criticises the industry's shift towards exploiting users for profit. The conversation also touches on the historical context of tech regulation, the role of customer feedback in product development, and the ethical dilemmas posed by modern capitalism. Minter and Mark explore the potential for more responsible business models, such as cooperatives and B Corporations, and reflect on the legacy of companies like Hewlett-Packard. The episode concludes with Mark recommending an insightful interview with astronomer Sam Lawler on his show, which highlights the broader implications of unchecked technological growth. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

Many businesses employ cutting-edge technology to hit their biggest goals. However, one important factor in achieving business success is often neglected – empathy. In this conversation, Mark Cox sits down with Minter Dial to discuss how empathy is the key competitive advantage in the 21st-century marketplace. Minter breaks down the two styles of emphatic understanding and the two things that hinder empathy from growing in workplaces. Minter also explores how artificial intelligence can be employed to help people render more emphatic messaging and build more inclusive teams.

How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, just released in 2023 to include all the latest AI shenanigans and progress.Minter shares his emotional leadership story about how 9/11 opened his eyes to his own priorities and how he wanted to show up as a leader. We discuss how to put heart into AI and three key questions leaders need to answer before investing in it. Minter shares use cases where AI can help us at a very human level, can help us create engaging customer experiences, and helps solve both the loneliness epidemic and the shortage of mental health professionals. We also muse on how AI is transforming leadership and work - and why we can't expect perfection from a system if we can't be perfect ourselves! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Not everything needs to be told to everybody. You can still have secrets and still be authentic, vulnerable, and full of integrity. As humans, we are not perfect. We cannot create something and expect perfection from that without holding ourselves to the same level.The AI will only be as good as what you put into it. It is about intentionality and working with the AI, not just expecting the AI to do everything perfectly on its own. "People tend to hold AI up to a higher standard than we hold ourselves up to. I find this to be a problem. [If we are expecting perfection] we are never going to get it!" — Minter Dial References Mentioned:The Empathy Edge Podcast: Minter Dial: How Being Yourself Makes You a Better LeaderThe Empathy Edge Podcast: Paul Marobella: Leading Through CrisisBrand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria!About Minter Dial, Professional Speaker, Author & Filmmaker​Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the Worldwide Executive Committee for the Professional Products Division (PPD). Previously, he was MD of L'Oréal PPD Canada and CEO Worldwide for Redken. He's the author of the WWII biography and documentary film, The Last Ring Home (2016) and three business books, Futureproof (FT Press ​2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition. He also runs three podcasts, Minter Dialogue in English and French, and The Joy of Padel.Connect with Minter Dial: Mydial LLP: minterdial.com X: twitter.com/mdial LinkedIn: linkedin.com/in/minterdial Facebook: facebook.com/minterdial Instagram: instagram.com/mdial Threads: threads.com/mdialBook: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2nd Edition) DigitalProof Press 2023 Substack Newsletter: Dialogos, Fostering More Meaningful Conversations Podcasts:Minter Dialogue (in English and French)The Joy of PadelJoin the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

Watch this episode to learn how empathic AI can improve therapy, business, and society.    Minter Dial is a podcaster, speaker, and the author of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. In this episode, he discusses how technology affects human connection, and argues that empathy can help make businesses thrive. 00:00 Preview  00:46 Introduction  01:07 About Minter Dial  01:51 Excerpt from Minter's book, Heartificial Empathy  02:43 The role of empathy in social transformation  03:47 How to promote empathy in the business world  07:18 Examples of how empathy have helped companies succeed 09:14 How to use empathy to engage with different markets 14:15 How can empathy be programmed into machines?  25:30 Maintaining a healthy balance in an AI future  29:45 Is AI good or bad? Factors to consider   32:57 The importance of purpose  37:21 The future of therapy and AI  42:30 How technology affects human connection  46:52 Minter's practices to become a more empathic person  49:51 Minter Dial's Purposeful Empathy Story  CONNECT WITH MINTER DIAL ✩ Website: https://www.minterdial.com/ ✩ Heartificial Empathy: https://www.amazon.ca/Heartificial-Empathy-Business-Artificial-Intelligence/dp/191648090X CONNECT WITH ANITA ✩ Email purposefulempathy@gmail.com   ✩ Website https://www.anitanowak.com/   ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast Video edited by David Tsvariani

Unlocking Empathic AI with Minter Dial is a pioneering exploration into the intersection of technology and human connection. Spearheaded by Minter Dial, a leading expert in digital transformation and empathy-driven leadership, this initiative seeks to harness the potential of artificial intelligence to enhance human experiences and relationships. Through insightful talks, workshops, and cutting-edge research, Minter Dial empowers individuals, businesses, and technologists to leverage AI for not just efficiency but also emotional intelligence. Unlocking Empathic AI is a visionary journey that bridges the gap between technology and empathy, promoting AI solutions that are not just smart, but also compassionate, and ultimately, cultivating a world where technology amplifies our humanity rather than diminishes it. Website: https://about.me/minter

Welcome to another riveting episode of Super Entrepreneurs Podcast, where today we delve into the art of transformational leadership and the power of storytelling with none other than Minter Dial, a renowned international speaker, author, and celebrated filmmaker. Discover the secrets behind successful luxury brand marketing and the profound impact of authentic self-awareness both in life and the corporate sphere.   In this episode, Minter unveils his journey of crafting compelling narratives, his insights into employee engagement in the luxury sector, and the pivotal role of meaningful connections in business growth. Join us as we explore the delicate balance between dreaming big and practical execution, all while navigating the complexities of modern-day marketing and brand sustainability.   Whether you're an aspiring entrepreneur, a seasoned executive, or simply passionate about elevating your leadership style, this conversation promises to equip you with the wisdom to inspire, innovate, and influence more effectively. So tune in, as we decode the blueprint to fostering a purpose-driven life and career with Minter Dial   Chapter Stamps:   [00:00:00] Introduction to the business phases and customer centricity. [00:01:05] Shahid Durrani introduces Minter Dial on Super Entrepreneurs Podcast. [00:01:27] Minter shares the story behind being a filmmaker. [00:02:40] Discussion on Minter's documentary film 'The Last Ring Home'. [00:03:10] Minter talks about future filmmaking plans. [00:04:12] Minter's younger years and the influence of storytelling. [00:05:01] The importance of adapting communication for different audiences. [00:06:06] Minter discusses his proficiency in various languages. [00:07:09] Explaining the nuances of luxury marketing. [00:08:29] How the internet changed the landscape of luxury marketing. [00:09:44] Minter's role in assisting companies with brand leadership rather than marketing specifics. [00:11:28] Discussing the crisis of meaning and its impact on the workplace. [00:14:40] The importance of meaningful work and its alignment with personal missions. [00:18:07] How purpose and self-awareness can impact business growth. [00:20:15] The significance of employee-first customer-centricity. [00:23:15] The concept of the model of finitude and embracing imperfection. [00:25:57] The transformative power of self-awareness for individuals and companies. [00:27:19] The journey of discovering personal authenticity and its value.   Pullout Quotes:   "The heart of my work lies in telling stories – the bridge between oral narratives on stage and the complex tales woven through my films and writing."   "Luxury marketing isn't just about opulence and rarity; it's about crafting a narrative that resonates through every layer of the brand, from the artisans to the customer experience."   "At its core, a brand must pulse with the authenticity of its people – employees must breathe and live the story as much as they tell it."   "The crisis of meaning isn't an abstract concept; it's a tangible disconnect in our daily lives. The antidote? Deep, personal alignment with our work and our world."   "Engagement and performance are two sides of the same coin, but the true currency is purpose. Without it, we're just going through the motions."   Socials:   Website: www.minterdial.com X & IG: @mdial Threads & LI: @minterdial     Disclaimer: Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts.     Notice to the Super Entrepreneurs community:   Before we part, remember to join our Private Facebook group, 'Mindset for Business Success' Here we share mindset wisdom to elevate your life and business LIVE every Tuesday morning(EST), ready for a transformative journey? 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The post Minter Dial on organizational empathy, augmenting with AI, empathic curiosity, and connecting to reality (AC Ep16) appeared first on amplifyingcognition.

Get ready for a fascinating conversation on artificial empathy and putting more heart into business and AI. In this Partnering Leadership conversation, Minter Dial, award-winning author and renowned international keynote speaker, shares insights from the significantly expanded and modified edition of his award-winning book Heartificial Empathy, 2nd Edition: Putting Heart into Business and Artificial Intelligence. In the conversation, Minter reflects on essential developments in artificial intelligence and the new context post-pandemic of the future of work. He shares why empathy can be a competitive advantage, how to cultivate it authentically in your organization, and the right mindset for leveraging AI. Minter Dial goes on to explain the evolution of AI and the rise of generative AI. He discusses the need for empathy in our lives and workplaces and how empathy and ethics must be intertwined in AI systems. You'll hear unique perspectives on how reading fiction develops empathy muscles and Minter's illuminating experience bonding with an empathetic AI named JJ.If you want to foster more meaningful connections and inject heart into your leadership and business, this episode is for you!Actionable TakeawaysHear how generative AI like ChatGPT reflects humanity based on the data we provide it.Learn why Minter focuses on embedding cognitive empathy versus emotional empathy in AI systems. Understand the difference between the deliverer and receiver of empathy.Discover how reading fiction helps build empathy by seeing through someone else's eyes.  Find out why Minter believes we must get back to more human interactions versus purely digital relationships.Connect with Minter DialMinter Dial Website Minter Dial LinkedIn Heartificial Empathy: Putting Heart into Business and Artificial Intelligence  Additional ConversationsLeading Through The Disruptive Economics of Artificial Intelligence with Professor Ajay Agrawal Exploring AI's Impact on Business with Paul Daugherty: Accenture CTO & Co-author of Radically Human: How New Technology Is Transforming Business and Shaping Our Future Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

This is our last episode with Mr. Minter Dial. Distinguished speaker and the author of the new book, "Heartificial Empathy”. Today, we're diving into the deep topic of mental health, spirituality, and self-awareness. Stay tuned as Mr. Minter discusses his thoughts about the center of being, the different perspectives on mental health, the pharmaceutical industry's role, and the importance of resilience. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

 Sean: For aging people who feel lonely or even younger people who feel the longing of loneliness and having someone to talk to, do you think that it would be a good, long term solution for them to communicate with an AI, even if that AI may or may not make them feel good about themselves? Minter: The word that's important, I think, in what you said is, is it a good solution? And I think it is a good solution, but not the best solution. The best solution is probably having your grandchildren and your children in your company hanging out. And it's human to human. However, people today are extremely self engrossed. They are doing what they have to do. They have less time to listen to other people. And especially today, the sort of intolerance for grandfather who's going to tell the same story 50 times. But the issue and one of the three main reasons why I got to write this book is that we've also seen a hellaciously large amount of mental health disorders, especially amongst the young. And I put this down to a number of things, but one of them being a lack of meaningfulness, a sense, a crisis of meaning, but also because of greater awareness, also because of a broader definition of what this is and the type of solutions, pharmaceutical or other, that are out there. And I think there are other issues as well in terms of how we are no longer as resilient as, for example, your grandfather or my grandfather who was killed in the Philippines. I mean, you know, so there's a whole lot of things that have gone on. And on top of that, when people have mental health disorders declared, they can't find therapists because they're just not enough therapists, trained therapists out there to do the work. And is it a good solution? Well, sometimes they may get bad advice for sure. But by the way, that happens in real life as well. You go chat with a friend about your situation and they give you advice. Is it always the best advice? You know, I'm going to put a little wager on and know. Is the AI going to be perfect? No. By the way, is AI capable today of therapeutic AI? No. Because it hasn't been sufficiently trained, but it's moving towards that. .And of course it's better to have a friend who knows you, your context and those deep friends. So is AI going to replace all that? No. And then the other thing to recognize is that outside of the fact that we as human beings, not only do we not always have the time, we sometimes don't have enough data to learn how to be appropriately empathic. But with a machine, it's going to learn over time and it's going to be able to respond if you program it with good ethics and some good ideas around the types of therapies that you can produce, it will listen to you ad nauseam. It can be programmed not to be distracted. It can be programmed to provide you with some good ideas. It doesn't have to be like a prescription of medication. Obviously not, but it can do some things and it can certainly be better than a lot of people, depending on the situation, depending on the relationship. And if it's well programmed, I am very optimistic that it will provide a good solution to help with your lack of therapists, with the inversion of the population growth, with being available at 2 a.m. in the morning when the young teenager is feeling terribly distressed. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

Are you curious about how artificial intelligence can enhance empathy? How can businesses leverage AI to create a more empathic workplace and improve customer experiences?  In this episode of "Predictable B2B Success," host Vinay Koshy sits down with Minter Dial, an acclaimed author and marketing influencer, to dive deep into the fascinating world of artificial empathy. Get ready to explore the intersection of technology and human connection as we discuss Minter's book, "Heartificial Empathy," and its impact on successful change initiatives.  Discover why understanding empathy is crucial for encoding it effectively into AI systems and how companies can align their culture with AI-powered empathic capabilities. We'll also explore the ethical considerations of therapeutic AI and the potential for AI-powered tools to revolutionize the art of questioning in business.  Join us as we unravel the mysteries of artificial empathy and its implications for B2B success. Stay tuned for an enlightening and thought-provoking conversation that will challenge your perspective on the future of AI. Some areas we explore in this episode include: The importance of understanding empathy to create artificial empathyDefining the purpose of making AI more empathicThe role of programmers in encoding empathy effectivelyAligning company culture with the AI's empathic capabilitiesThe importance of an ethical framework in AI constructionUnderstanding and addressing mental health in the workplaceThe potential for therapeutic AI in addressing mental health issuesTrust and transparency in therapeutic AIThe challenges in creating a bot that can handle entire conversations and provide therapeutic supportThe need for regulation and legislation in the field of therapeutic AIAnd much, much more.

After a high-profile career at L'Oréal, Minter Dial, a specialist in leadership, branding and new technologies, wrote the award-winning 'Heartificial Empathy', a book that explores how to encode empathy into business and Artificial Intelligence. Empathy, a core leadership skill, is one of the most untapped levers of productivity in business, and this fascinating discussion leads us to explore AI, bots and the question of whether we really will see bots with true emotion. This conversation is an update on the state of advancement in conversational and therapeutic AI and attempts to insert more empathy into business and AI applications, as well as the role of empathy in the modern workplace, and how to nurture and sustain it.   LINKS   Minter Dial's website https://www.minterdial.com/   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on LinkedIn www.linkedin.com/in/gary-bertwistle   Gary on Twitter www.twitter.com/GaryBertwistle   The Mojo Sessions on Instagram www.instagram.com/themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2023 Gary Bertwistle.  All Rights Reserved.  

Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   Empathy is vital for social media managers, but how can they put it into practice on a daily basis?  Our guest on this episode says it's “a wonderful art within management” but needs to be applied in the right way and at the right times.  Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy' and the role it can play in your use of AI.  Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.  In This Episode:  0:00 – Introduction  5:38 – What's new in the world of empathy?   8:55 – How people misunderstand empathy  11:31 – Empathy isn't a weakness  15:05 – How a lack of empathy impacts trust  16:24 – Empathy and AI  18:04 – Different types of empathy  19:08 – Why we run out of empathy  20:22 – Empathy and AI (continued)  26:31 – How can we develop empathy for AI?   30:46 – Just breathe  31:51 – Minter's favorite AI platforms  36:06 – Minter's final two  39:01 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Visit Minter's website  Follow Minter on LinkedIn  Follow Minter on Twitter  Follow Minter on Instagram  Follow Minter on Facebook  Minter's book – ‘Heartificial Empathy'  Minter's book – ‘Heartificial Empathy' on Amazon    Visit SocialPros.com for more insights from your favorite social media marketers. 

Today's interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and insurance products to leading automotive, housing, and mobile technology companies. Deb joins me today to talk about the ‘why' & vision for their transformation, how long the programme has been running, what they have achieved in terms of outcomes, how the pandemic impacted things, the outlook for the future and how they aim to leverage new technologies as well as some key learnings & top tips for others on their own journey. This interview follows on from my recent interview – Developing empathy within ourselves and the machines that we build – Interview with Minter Dial – and is number 470 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation. Back in February 2019, Minter joined me on the podcast to talk about his book: Heartificial Empathy. Now, so much has happened since then that he felt compelled to update the book and is back to talk to me about why he felt the need to update the book, what's changed, why the development of empathy is still important, how we can develop it not only within ourselves but also the machines that we develop, what to watch out for when we do so and how the emergence of ChatGPT and the whole generative AI wave affects all of this. This interview follows on from my recent interview – Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce – and is number 469 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at TextExpander for sponsoring this episode of my podcast. TextExpander is an auto-complete tool that allows your team to eliminate repetitive typing and stay on the same page with just a few keystrokes allowing you to delight more customers in less time. Click here to find out more and to get a 20% discount for the first 12 months of TextExpander if you use the code: SWINSCOE

Our guest this week to share 3 thoughts on this topic is Minter Dial, who is an international professional speaker, elevator and a multiple award-winning author. Minter has his finger on the future of technology in business and has great advice on how to ensure the human side of business stays ever present. TOPIC: How to Put the Heart into A.I. GUEST: Minter Dial   THOUGHT #1 - Don't Ignore It - Have it Represent the Brand in Your Culture & Values THOUGHT #2 - Support Human Conditions like Mental Health THOUGHT #3 - Listen More - This Plays a Big Part   CONNECT: Website: MinterDial.com Blog (Substack): Dialogos - Meaningful Conversations Podcast: Minter Dialogue Book: Heartificial Empathy Book: You Lead Book: FutureProof PBS Documentary: The Last Ring Home Instagram: @mdial Linkedin: Minter Dial Twitter: @mdial YouTube: DialMinter   MINTER DIAL'S BIO: Minter Dial is an international professional speaker, elevator and a multiple award-winning author.  Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division (PPD), in charge of Digital, Communications, Education, the Eco-Salon and Business Development. Previously, he was MD of L'Oréal PPD Canada and MD Worldwide for Redken.  He's the author of the WWII biography and documentary film (The Last Ring Home 2016) and three award-winning business books, Futureproof (FT Press 2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition (2023).  He has a weekly podcast, Minter Dialogue, and is currently working on a new book, being published serially online, Dialogos, Fostering More Meaningful Conversations via Substack https://minter.substack.com    RESOURCES: A.I. Platforms - hume.ai, cyrano.ai, mpathic.ai Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: TCreate Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices

Minter DialLinkedIn:https://www.linkedin.com/in/minterdial/Website:https://www.minterdial.com/books/Instagram:https://www.instagram.com/mdial/Facebook:https://www.facebook.com/minterdial My social media links:Podcast:https://podcast.app/day-in-day-out-p832991Instagram:https://www.instagram.com/muui23LinkedIn page:https://www.linkedin.com/company/day-in-day-out-podcast/?viewAsMember=trueYouTube:https://bit.ly/2UVszCm

We are happy to welcome back Minter Dial to the podcast, Minter has written a new edition to his book Heartifical Empathy and in this podcast we talk about all things to do with empathy and AI: - What does it really mean? - Why it is important for a company to be empathetic - Can AI be empathetic? - What impact the pandemic has had on our ability to be empathetic

Minter Dial and the podcast's host, Sophie, discuss empathy at work in the new technology-driven era of business and work. They both draw from their books—Minter's rerelease of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence and Sophie's second book Empathy Works: The Key to Competitive Advantage in the New Era of Work. They explore and debate how to integrate empathy effectively as well as bring a human-centric approach to the AI-infused business and working landscape. Minter shares his insights about the importance of companies' having an ethical framework that incorporates empathy as they integrate more AI.     KEY TAKEAWAYS   [03:48] Minter's journey into empathy was by the “back door”.   [05:45] Recognizing the benefits of teaching empathy to sales people, l'Oréal initiates a program for those contracted to sell their products.   [06:30] Minter finds the approach ironic and reflects on authentic leadership.   [07:05] Assessing yourself for empathy skills and how to connect with somebody else's experience.   [09:22] Why haven't we been working with more empathy?   [11:20] Other factors elevating the need for empathy at work—now.   [12:56] Has our empathy—and deeper understanding of each other—generated during pandemic times all evaporated?   [14:35] What is behind the high levels of unhappiness and unfulfillment at work?   [15:10] The significant shift in the US in people's views about their working lives.   [16:12] What drives empathy that isn't intentional and authentic.   [18:30] How does empathy and flexibility improve business results?   [20:15] The pros and cons of having choices.   [21:00] Can you engage people individually in a traditional company that has 10,000 employees?   [22:02] Focusing on the needs of individuals within a unit.   [22:40] How the pandemic helped us understand different approaches and methods.   [23:45] Aligning empathy with the business objectives and all the players across the ecosystem.   [23:45] The “why” of any company is central to making the organization work.   [24:22] Minter believes empathy is a pre-condition for an ethical framework.   [25:29] AI is something to bring your humanity to. Minter shares examples of how AI can be used.   [27:22] Are we thinking sufficiently about why and how we are introducing generative AI?   [29:19] Bettering people's lives at Redken—connecting people along the value chain with purpose.   [32:20] How gen AI search results reflect our collective consciousness—good and bad—elevating the need for an ethical framework.   [35:15] Minter gives permission to be imperfect, pushing out and trying.   [37:25] Empathy doesn't mean always being nice—but making tough decisions. [38:18] What standard are we holding ourselves to? How well do we understand ourselves?   [39:15] Minter calls for more self-awareness, especially to understand our reasoning and flaws.   [40:49] IMMEDIATE ACTION TIP: Do something for others and reconnect with the ordinary things in life.     RESOURCES   Minter Dial on LinkedIn Minter on Twitter Follow Minter's Substack DIALOGOS — Fostering Meaningful Conversations Culture of Narcissism by Christopher Lasch       QUOTES (edited)   “I do feel that the level of unhappiness and unfulfillment at work is about as high as it gets. And perhaps the lingering element is ‘What is this all about? what, what are we doing, Sophie, on this earth? What is my life for?'”   “I feel that empathy is a precondition for your ethics, but it doesn't mean you're good. At the end of the day, what are you trying to achieve? Who are you? If you use empathy with manipulation, you're going to have manipulative ethics.”   “If we want to call AI a step change like the printing press, I think it's possibly the right call. But I would wish that we would be more focused on the meaningfulness of our business as opposed to the technology that's going to drive the numbers.”   “This notion of having a purpose that resonates inside and out is really key. Being customer-centric is lovely — It's probably a sine qua non. However, make sure that it's congruent with what you're trying to live as an employee in the organization.”   “The permission I give with AI is to push out and try stuff. And if you accept that you are flawed, then it becomes easier to understand the imperfection that comes out, because that's what we're trying to do. The intention is right.”

Is it possible to encode empathy into artificial intelligence? How can we tap that lever of productivity? Minter Dial, the author of Heartificial Empathy, discusses the untapped lever of productivity in business. He suggests practicing being empathetic to yourself before you can encode empathy effectively. One of the key takeaways of this conversation is the awareness of difficulties and limitations to emphasize daily. Dive into this episode and learn more from this special guest.Love the show? Subscribe, rate, review, and share! http://aliciadunams.com/

Heartificial Empathy -- where empathy meets artificial intelligence. Branding and empathy expert Minter Dial is back on the show from the UK with deep insights on the human element of empathy and its path crossing with AI. His latest book is Heartificial Empathy (2nd Edition), and it deals with building our own empathy as well as the trends of programming empathy into AI.

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

Networking and fostering meaningful conversations to engage and move people are core skills that every marketing professional, entrepreneur, and business owner should have.To help us hone in on these skills to begin the new year, I am honored to have my friend and someone who I have a great deal of respect for, Minter Dial, on this episode.Minter is an elevating professional speaker and consultant on branding, leadership and transformation. As he prepares to finish writing his new book, Dialogos, Minter shares with us: Tools to facilitate conversationWays to meet new people (and network)Ways to develop your empathic listening skillsAs the pandemic slowly dwindles down and we go back out to working with and meeting more people in real life, this is the perfect episode to ensure we have the right mindset to take advantage of any and every potential networking situation.Key Highlights[01:54] Introduction of Podcast Guest, Minter Dial[05:53] Minter As An Elevator[07:12] How Minter Started His Speaking and Corporate Leadership Career[11:58] Minter's Books[13:51] Minter's Secret to Writing Content[18:03] Books On Substack[21:56] Recommended Tools in Facilitating A Conversation Approach to Business[23:49] The Empathy Circle[27:16] Helping People Find New People[31:44] Ways to Develop Empathic Listening Skills[34:36] The Reformulation Piece[39:47] Connect With MinterNotable QuotesIn the notion of elevation that's important to me, is finding more meaningfulness in whatever we do, whoever you are, in some kind of way.The point that I was getting to, especially since I started working on digital, was how much the brand should be represented by the human beings, the employees that are working within the company. And so branding gets personal was really my mantra.The first idea is it's really self-awareness, to notice when you're being triggered to notice when you are being overly excited. And in that impulsion, perhaps cutting off people not knowing to listen.The second part of it is learning how to listen without judgment. And that means putting aside your own ego, and really trying to understand what the other person is saying. And the goodwill tool here is reformulation.I have always thought that I am as strong as my network. But having a strong network doesn't mean having a lot of people. It means having a set of people who can have your back, have complementary skills, and add to your position, if you will not just like minded people, this is what I consider a strong network. It's not about having quantity, it's about enjoying the process, listening to stories and not having an agenda.Guest Links:Minter Dial's Website: https://www.minterdial.com/Discover Minter's Books on Amazon: https://amzn.to/3kh59X8 [affiliate]Connect with Minter on LinkedIn: https://www.linkedin.com/in/minterdial/Learn More: Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/freebies/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

My guest today is Minter Dial. Minter is an award-winning and bestselling author of four books, professional speaker, consultant, brand leadership expert, and host of the Minter Dialogue – Leadership, Brand Strategy & Transformation Podcast. In his recent book “You Lead. How being yourself makes you a better leader”, Minter argues that business leaders perform better and deliver superior results, when they are themselves and come across as genuine.  I am very excited to have a conversation with Minter on this today.   Stay in touch with Minter via: Substack: https://minter.substack.com Website: https://www.minterdial.com/ LinkedIn: https://www.linkedin.com/in/minterdial/ Instagram:https://www.instagram.com/mdial/  Twitter: https://twitter.com/mdial Youtube: https://www.youtube.com/@MinterDial #leadership #beyourself #storytelling #mindset #purpose #career #reachingyourgoals #delygate If you have comments on the show or like to work with Johanna, you can reach her at Johanna.Herbst@delygate.com. You will also find more information on the show at https://www.delygate.com/podcast.  Lastly, to get inspiration in your inbox, please sign up for our newsletter (https://delygate.substack.com/).

Minter Dial is a professional speaker, author and elevator, specialized in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur, who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and book, 2016) as well as three prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His book on leadership, You Lead, How being yourself makes you a better leader (2021) won the Business Book Awards 2022. Minter is working on a new book, Dialogos, a featured publication on Substack, about fostering more meaningful conversation. He is passionate about the Grateful Dead, Padel Tennis and languages. Take a stroll down ‘shakedown street' as Minter and Lou connect on Thrive LouD. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***

Minter Dial catches up with Roger L Martin in this episode BIO Roger L Martin is a renowned professor, expert in strategy and author. In 2017, he was named the world's #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. Roger is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego and Ford. Roger Martin is a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His new book, from HBR Press, is "A New Way to Think." is the culmination of a lifetime's work in education and advising CEOs. In it, he addresses key issues within leadership and strategy, applying his trademark scepticism for received wisdom. DESCRIPTION OF EPISODE In this conversation with Minter Dial, Roger Martin discusses the premise behind his new book, the retooling of existing business models and frameworks, working with and transforming culture, his work with ex-P&G CEO AG Lafley, and many more elements to help make leadership more effective. MY BIO Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. Previously, he was MD of L'Oréal PPD Canada and MD Worldwide for Redken. He's the author of one WWII biography and three business books, Futureproof (2017), Heartificial Empathy (2019) and the last one on leadership, You Lead, How Being Yourself Makes You A Better Leader (Kogan Page 2021). He's currently working on a new book that he's publishing in weekly installments: Dialogos, Fostering More Meaningful Conversations which you can find via Substack. https://minter.substack.com.

Based in London, Minter Dial is a Franco-American professional speaker and a multiple award-winning author who specialises in leadership, branding, and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different métiers and changed countries fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where, in his last position, he was a member of the worldwide Executive Committee for the Professional Products Division. He's the author of two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His next book on leadership, You Lead, how being yourself makes you a better leader (Kogan Page) came out on January 3, 2021. For the history buffs among you, he's also the author of the book and producer of the award-winning WWII film, The Last Ring Home, which ran on History Channel in ANZ and PBS in North America. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter: www.minterdial.com https://www.twitter.com/mdial https://www.facebook.com/minterdial https://www.instagram.com/mdial ▼ ▼ You can connect with/follow Talking with the Experts: Buy me a Coffee: https://www.buymeacoffee.com/rosesdavidson Become a patron https://www.patreon.com/talkingwiththeexperts Leave a Google review: https://g.page/r/CaXk7K3UlEhzEBI/review Leave a review on Podchaser: https://www.podchaser.com/podcasts/talking-with-the-experts-1491692 Email: guest@talkingwiththeexperts.com Website: https://rose-davidson.com/ LinkedIn: Rose Davidson: https://www.linkedin.com/in/rose-davidson/ Talking with the Experts: https://www.linkedin.com/company/talkingwiththeexperts/ Facebook Page: [Rose Davidson] https://www.facebook.com/onlineeventmanagerandpodcasttrainer Instagram: https://www.instagram.com/talking_with_the_experts SoundCloud: [Follow] https://soundcloud.com/talking-with-the-experts YouTube: [Subscribe] https://www.youtube.com/channel/UCkM5n5QJhnNAmUiMzii73wQ

On this episode of Christopher Lochhead: Follow Your Different, we ask the question: Who are You?  What do you want to be? What's the difference between being and doing? And who better to help us answer those questions that the legendary Minter Dial. Minter Dial is a B2C Branding Master, having had a legendary career with L'Oreal and the CEO of hair care brand REDKEN. He's also an extraordinary storyteller; his first two published books be international prize winners. His new book, called You Lead, is definitely a must-read. If you believe in the power of dialogue to change thinking, you're going to love everything about this episode. You Lead The conversation starts off about Minter Dial's new book, and how it has brought up several great points as you progress through it. One of the most thought-provoking ones is the idea of being yourself makes you a better leader. This makes sense, as one of the biggest causes of struggle and pain in life and one's career is trying to be something you are not, just to accommodate others. Minter explains that one of the issues that bad leaders face is that they probably do not have the proper people skills for the job. That disconnect, more often than not, stems from their lack of awareness about who they are. “Essentially, there are probably very few good leaders. And the reason for that isn't that they don't have people skills, its that they haven't done the work to figure out who they truly are. My observation is that a lot of people think they know who they are. They might have a broad idea of who they want to be. But they haven't done the hard work that says more precisely “who I want to be.” “ – Minter Dial The Ability to be Good Christopher shares that one of his friends think that his superpower was the ability to go deep in anger. That he was able to embrace and utilize it to make powerful statements, but not let it consume his rationale. Minter explains that he thinks that people are wired to be good, in general. The reason why we are like that is the need to be together rather than stand alone. The only way that would work is if we are good to each other. “If you're an evil person, as a CEO, you might do well in the short term. But as soon as you leave the vacuum that you've created, and all the damage that you have sown will cause an impossibility for the follow up act. And so it might be a short term approach. So the bottom line is, I think that we all have the ability to be good.” – Minter Dial Sure, all people have dirt, a bit of evil and naughtiness in all of us. But it is important to be aware and understand how much of that we should bring to the table. But it's also not good to hide it all. Showing some of your foils or imperfections shows that you are still human. Minter Dial on Radical Self-Awareness and Roundedness Christopher continues with this line of thought, saying that it isn't radical transparency that CEOs need, but radical self-awareness. To know your own strengths and weakness, so you know what to work on and keep yourself well-rounded. You are also then aware of what you lack, and can surround yourself with people that can fill those gaps. Minter agrees with this assessment, and adds that sometimes, we tend to exclude people that could attribute to this roundedness. His example for this is journalists. If you're building a tech team, you'd get the usual suspects: HR, finance, and marketing. But what a bout hiring a journalist? At first, you might think it's an odd fit. But if you think of what journalists do rather than the industry they came from, they are probably really good at discerning the tastes of the people. They would have to be when writing up articles to entice people to read them. His point is, learn to diversify in your choices, and it could end up with a more rounded group than you normally would. To hear more from Minter Dial and how to figure yourself out, download and listen to this episode. Bio Minter Dial is a storyteller,

Minter Dial interviews Michele Nevarez Michele Nevarez is Founder and creator of the Beyond EI suite of Coaching and Training programs, Michele's vision is to democratize EI as a means of igniting personal and global agency. This driving force for Michele is at the core of how our programs translate EI from theory to a powerful and practical vehicle for meaningful transformation and lasting habit change. Michele brings 25+ years of executive leadership experience working for industry leaders in healthcare, investment management, management consulting, and manufacturing. A founding member of Rangjung Yeshe Institute based in Kathmandu, Nepal, Michele has practiced mindfulness-based training for 27+ years. Michele received a B.A. in Religion from Bryn Mawr College and a Master of Science degree in Positive Organizational Development and Change from the Weatherhead School of Management, Case Western Reserve University. In Beyond Emotional Intelligence, renowned educator and leadership expert S. Michele Nevarez delivers a powerful guide to building ingrained mental habits to help us achieve desired outcomes, improve our relationships, and live in alignment with our values. The 12 Self-Discoveries discussed in the book provide clues and insights into who we are and what motivates our decisions and behaviours. Functioning as an internal barometer for our emotional and mental habits, they provide a clear path to uncover and work with our cognitive patterns and tendencies of action and reaction. Beyond Emotional Intelligence is the perfect guide for anyone interested in self-discovery and growth. Readers will discover how concealed thought patterns influence life, relationships, and goals, and how to build emotional intelligence by recognising your reactions and perceptions for what they are: changeable. Containing proven methods for influencing your outcomes, decluttering your mind, and shifting your own awareness to a more positive, productive place, Beyond Emotional Intelligence offers a solid foundation from which readers can begin to build mental habits that will serve them, their family, colleagues, and friends as they work together to achieve their goals. Minter Dial is a professional speaker, elevator and a multiple award-winning author, specialized in leadership, branding and transformation. An agent of change, he's a three- time entrepreneur who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) came out in January 2021. His newest project is being published weekly on Dialogos, Fostering More Meaningful Conversations via Substack. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. @mdial / minterdial.com

Minter Dial, a management consultant on leadership and transformation and author of several books, speaks about his latest book, You Lead: How Being Yourself Makes You a Better Leader. Minter discusses what he learned when he ran a division at L'Oréal and what he needed to understand about himself—with the help of the Grateful Dead—along the way. He also shares why having a business purpose is a game-changer to help a company or brand differentiate itself from the competition.   KEY TAKEAWAYS   [02:56] Minter's career begins in banking then a start-up travel agency for musicians.   [5:05] He moves back Philadelphia and tries all kinds of jobs.   [06:28] The Grateful Dead is core to Minter's existence.   [06:51] After business school, Minter applies to two companies: LVMH and L'Oreal.   [08:10] Minter climbs the corporate ladder as a cross-cultural leader.    [09:48] How power and proximity affect corporate culture   [11:16] Minter is focused on creating a differentiated culture for the Redken brand.   [12:24] How they decided what type of culture they wanted.   [13:32] They figured out how to develop purpose to drive the culture.   [14:54] The challenge of translating the external purpose message for the division internally.   [16:39] The financial results of a purpose-driven business.   [18:06] The folk tale that gave the Grateful Dead their name.   [19:40] The two important morals of the story that tying into self-awareness.    [21:12] How leadership is about letting go of your ego.   [22:55] We are never going to know fully who we are and we continue to evolve.   [23:52] The importance of understanding your emotions, including your triggers and how to be present.   [26:30] “You Lead” was supposed to be Minter's first book and how he recognizes his need to be more self-aware.   [29:20] Minter wanted to help people who weren't empathetic to delegate their empathy.   [31:22] The importance of self-awareness in leadership.   [34:02] Minter's book “Futureproof” is focused on mindset.   [34:30] Trust is the critical component of leadership and requires authenticity.   [35:50] The notion of gaining trust as a leader needs to be intentional.   [38:00] The purpose of Minter's next book is helping people heal and harder conversations need to be tackled in order to do that.   [40:11] How do we start to change our leadership style?   [41:10] IMMEDIATE ACTION TIP: When listening to other people, reformulate what they have said rather than bouncing off it.     RESOURCES   Minterdial.com Minter Dial on LinkedIn Minter Dial on Twitter Minter's book You Lead Minter's podcast Minter Dialogue Minter's four books on Amazon Minter's DIALOGOS on Substack     QUOTES   “I really felt it was important that if you run a brand, it must be different from the inside out from the other brands.”   “It has everything to do with having a de facto realistic purpose that is not all about 100% everything perfect. It's just making things manifest, making them real, and everybody talking some kind of real language.”   “In today's world, especially now we're working in the distributed world, if you don't have trust, you have nothing.”   “You can't limit your purpose to something that your team internally doesn't experience, because if all you're doing is making your customers happy…what about me?”   “The thing about the Grateful Dead is there's a philosophy which is essentially once you understand that you are mortal, that you will die, then you become more grateful in the present.”   “When you think of the Grateful Dead, Jerry Garcia, he was the leader, but he was not one of those fear and control leaders. He was a participant. You were contributing with him in his leadership.”

Who is Minter?Minter Dial is an international professional speaker, elevator and a multiple award-winning author, specialised in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L’Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division, and previously MD of L'Oréal PPD Canada and MD Worldwide for Redken. He’s author of the award-winning WWII story, The Last Ring Home (which is a documentary film and book, 2016) as well as three business books, Futureproof, Heartificial Empathy and his latest book on leadership is, You Lead, How Being Yourself Makes You A Better Leader (Kogan Page). He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Key Takeaways1. The issue we have today is a big problem around talent, and motivating the people who are working in the teams considering the environment we're working in2. iI you look at the issue of transformation programmes they are set up as a one-time solution, which will lead to disappointment. It needs to be a mindset change more than a programme. It takes a concerted effort and executives need everybody participating and feeling like they're contributing, feeling like they're being heard as well.3. Transformation requires five 'E'sEngagement, how are you engaging your team and making them feel like they're part of it. Exchange. And this idea is how do you make sure that you're listening as much as you're talking, and make sure that there's a two way flow, people feel like they are contributing, people feel that they are being heard. Emotion, where is the emotional link? How are you making things fun? Where do people feel like they're part of a team. Experience. it's through experiences that people learn. It's through experiences, like on a rugby pitch with a team that you bond together. So you must create experiences. Essence, - purpose. What is your essence? Who are you? What do you stand for? Valuable Free Resource or ActionMinter has a bi-weekly newsletter: https://www.minterdial.com/subscribe/A video version of this podcast is available on YouTube : _________________________________________________________________________________________________Subscribe to our newsletter and get details of when we are doing these interviews live at https://TCA.fyi/newsletterFind out more about being a guest at : link.thecompleteapproach.co.uk/beaguestSubscribe to the podcast at https://link.thecompleteapproach.co.uk/podcastHelp us get this podcast in front of as many people as possible. Leave a nice five-star review at  apple podcasts : https://link.thecompleteapproach.co.uk/apple-podcasts and on YouTube : https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt!Here's how you can bring your business to THE next level:1. Download my free resource on everything you need to grow your business on a single page : https://link.thecompleteapproach.co.uk/1pageIt's a detailed breakdown of how you can grow your business to 7-figures in a smart and sustainable way2. Join The Complete Approach Facebook Group :  https://TCA.fyi/fb Connect with like-minded individuals who are all about growth and increasing revenue. It's a Facebook community where we make regular posts aimed at inspiring conversations in a supportive environment. It's completely free and purposely aimed at expanding and building networks.3. Join our Success to Soar Program and get TIME and FREEDOM. : https://link.thecompleteapproach.co.uk/Success-to-SoarIf you're doing 10-50k a month right now: I'm working with a few business owners like you to change that, without working nights and weekends. If you'd like to get back that Time and still Scale, check the link above.4. Work with me privatelyIf you'd like to work directly with me and my team to take you from 5 figure to 6 and multi 6 figure months, whilst reducing reliance on you. Click on https://link.thecompleteapproach.co.uk/DiscoveryCall  tell me about your business and what you'd like to work on together, and I'll get you all the details. Get full access to It's Not Rocket Science! at thecompleteapproach.substack.com/subscribe

In this episode, we talk with Minter Dial, who is an international professional speaker, elevator, entrepreneur and a multiple award-winning author, specializing in leadership, branding and transformation. Previously, he was a top executive at L'Oréal and Redken. He is truly one of the most interesting people we know. THOUGHT #1"You'll Grow from this Experience"THOUGHT #2"If You are not Willing to Learn, No One Can Help You. If You are Determined to Learn, No One Can Stop You.”- Zig ZiglarCONNECT:Website: MinterDial.comPodcast: Minter Dialogue Radio ShowBook: You Lead: How Being Yourself Makes You A Better Leader (Jan 2021)Book: Futureproof: How To Get Your Business Ready For The Next DisruptionBook: Heartificial EmpathyBook: The Last Ring HomeInstagram: mdialLinkedin: Minter DialTwitter: @mdialYouTube: DialMinterBRAND & RESOURCE MENTIONS:"Whip My Hair" (Willow Smith) - YouTubeThe Walking Dead - IMDB.comL'Oréal - loreal.comRedken - redken.comThe Grateful Dead - dead.netPadel Tennis - Minter Dial BlogVideo Clip of Padel Tennis - YouTube.comTennis - wikipedia.orgSquash - wikipedia.orgPickelball - wikipedia.orgTequila - wikipedia.orgSangria - wikipedia.orgOlympics - olympics.comShrek - dreamwork.comRugby - wikipedia.orgFind Your Red Thread, Tamsen Webster - TamsenWebster.comThe Rolling Stones - RollingStones.comZig Ziglar - ziglar.comEmpathy Circle = active listening in front of othersFranklin-Covey - FranklinCovey.comBanding People Together - BandingPeopleTogether.comJohn Coltrane - JohnColtrane.comPhil Lesh - PhilLesh.netJim Sullivan - sullivision.comSubstack - substack.comHard Rock International – HardRock.comBooky Call - https://www.bookycall.combookstarPR - bookstarPR.comThoughts That Rock – ThoughtsThatRock.comCertified Rock Star - CertifiedRockStar.comLeadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.comCulture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.comBlack Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.comRock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.comCannonball Kids' cancer – CannonballKidscancer.orgBig Kettle Drum - BigKettleDrum.comSpectacle Photography (Show/Website Photos) – SpectaclePhoto.comJeffrey Todd “JT” Keel (Show Music) - JT KeelMINTER DIAL'S BIO:Minter Dial is an international professional speaker, elevator and a multiple award-winning author. An agent of change who has exercised twelve different métiers and moved country fifteen times, he spent 16 years as a top executive at L'Oréal, having been MD of Redken Worldwide, MD of L'Oreal Canada's professional subsidiary and then a member of the worldwide Professional Division's Executive Committee. He's author of the WWII story, The Last Ring Home, as well as three business books: Futureproof, Heartificial Empathy and You Lead (2021). He writes Dialogos (on Substack) with the intention to foster more meaningful conversation at home, in society in general and at work. HIs main site is MinterDial.com and his social handle is @mdial. 

Minter Dial is a professional speaker and author specializing in leadership, branding, and personal transformation. He has written several great books including: Future Proof, Heartificial Empathy, and You Lead: How Being Yourself, Makes You a Better Leader. Highlights As a new leader taking over an underperforming sales team, where should you start? - 3:55 The strength of that confidence comes when you are also able to deal with your weaknesses, your imperfections. - 11:27 What's next along our journey as a new sales leader? - 15:15 The “employee first” mentality leads to customer centricity. - 24:56 Falling victim into the victim idea. - 33:50 Attributes he's looking for when recruiting. - 36:04 We all seek connection. - 41:53 Your role. - 42:32 How to get in contact with Minter? - 43:46 Episode Resources Connect with Mark Cox https://www.inthefunnel.com/ https://ca.linkedin.com/in/markandrewcox https://www.facebook.com/inthefunnel Connect with Minter Dial https://www.minterdial.com/ https://www.linkedin.com/in/minterdial https://twitter.com/mdial 

Classmate Minter Dial is a man of many talents -- author, movie producer, speaker. Minter Dial is an itinerant bohemian in search of experiences and interesting people. Above all, he is a searcher: searching for meaning. Listen in to our discussion, and following Minter on his blog, via his podcast, or by reading his books. https://www.minterdial.com/

Being an effective leader requires you to be able to truly see yourself as you are - to know who you want to be, where you're strong, and where you might fall down - and that requires hard inner work! In today's episode, I had the great pleasure to talk to leadership, branding, and transformation expert, speaker and multiple award-winning author Minter Dial. We talk about the importance of empathy in being a leader, why everyone on your team is technically an individual contributor, what living through 9/11 in Manhattan taught him about perspective and knowing if you truly align with your organization or not. Listen in for a fantastic conversation! Key Takeaways:As a professional, fundamentally, you lead two things: 1) yourself and 2) your whole self.Ultimately, empathy has an ability to help in absolutely everything you do.Intangibles do matter. You may not be in the right place if your values and your authentic self don't align with where you're working and that's okay. You are being strong as a leader if you know yourself well enough to walk away from those kinds of environments or companies. "We're not all cut out to be leaders. If you don't have patience to listen, if you are not interested in working with teams, or it's all about you - you have to learn how to step aside." —  Minter Dial About Minter Dial:Leadership and brand speaker and author of You Lead: How Being Yourself Makes you a Better LeaderMinter Dial is an international professional and energetic speaker and a multiple award-winning author, specialised in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different careers and changed countries xfifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) released in January 2021. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter:  Website: http://minterdial.comTwitter: http://twitter.com/mdialLinkedIn: http://linkedin.com/in/minterdialFacebook: https://www.facebook.com/minterdialInstagram: http://instagram.com/mdialPromoting: http://minterdial.com/books/you-lead  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Being an effective leader requires you to be able to truly see yourself as you are - to know who you want to be, where you're strong, and where you might fall down - and that requires hard inner work! In today's episode, I had the great pleasure to talk to leadership, branding, and transformation expert, speaker and multiple award-winning author Minter Dial. We talk about the importance of empathy in being a leader, why everyone on your team is technically an individual contributor, what living through 9/11 in Manhattan taught him about perspective and knowing if you truly align with your organization or not. Listen in for a fantastic conversation! Key Takeaways:As a professional, fundamentally, you lead two things: 1) yourself and 2) your whole self.Ultimately, empathy has an ability to help in absolutely everything you do.Intangibles do matter. You may not be in the right place if your values and your authentic self don't align with where you're working and that's okay. You are being strong as a leader if you know yourself well enough to walk away from those kinds of environments or companies. "We're not all cut out to be leaders. If you don't have patience to listen, if you are not interested in working with teams, or it's all about you - you have to learn how to step aside." —  Minter Dial About Minter Dial:Leadership and brand speaker and author of You Lead: How Being Yourself Makes you a Better LeaderMinter Dial is an international professional and energetic speaker and a multiple award-winning author, specialised in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur who has exercised twelve different careers and changed countries xfifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) released in January 2021. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. Connect with Minter:  Website: http://minterdial.comTwitter: http://twitter.com/mdialLinkedIn: http://linkedin.com/in/minterdialFacebook: https://www.facebook.com/minterdialInstagram: http://instagram.com/mdialPromoting: http://minterdial.com/books/you-lead  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

The most successful people I know all share some common attributes. Two of which are being self-reflective and adaptable. Self-reflection is key in evaluating your successes and challenges and brings clarity to your journey. Then you can use this new-found knowledge to plan strategic changes to take you from where you are to where you want to be.  My guest this week is Minter Dial, a self-described agent of change, a three-time entrepreneur, professional speaker, and award-winning film producer and author. Minter showcases his storytelling as he shares insightful, witty and funny experiences from his journey to become the authority and leader he is today. Questions I ask:·      How did you realized that just being yourself makes everyone you a better leader?·      How should anyone go about finding out who they are?·      Should anyone take a job just for a paycheck?·      What are your thoughts on having a midlife crisis/enlightenment?·      How has humility served you?·      How did you create an environment of honesty and authenticity at L'Oreal?·      What perspective did you gain from your Grandfather's experience as a POW?What you will learn from this episode:·      How to identify what is important to you and build a career around it·      The type of people should you build a network around·      The principles attribute to creating a high-performing team·      How to choose one company over another ·      How to balance humility and confidence·      How to lead yourself before you lead othersAbout Minter DialMinter Dial is a professional speaker, elevator and a multiple award-winning author, specialized in leadership, branding and transformation. An agent of change, he's a three- time entrepreneur who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as two prize- winning business books, Futureproof (2017) and Heartificial Empathy (2019). His latest book on leadership, You Lead, How being yourself makes you a better leader (Kogan Page) came out in January 2021. He's been host of the Minter Dialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations. @mdial / minterdial.com 

Minter Dial is a renowned professional speaker and author of four books He's a consultant on leadership branding and digital strategy, along with being a film producer too! In this episode you'll learn: About Minter's eclectic careers and fascinating leadership hacks How grasping opportunities enriches your life and work You need to Lead “You” before you can lead others The Leadership CHECK model Join our Tribe at https://leadership-hacker.com Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services Find out more about Minter below: Minter on LinkedIn: https://www.linkedin.com/in/minterdial/ Minter Dial Website: https://www.minterdial.com Minter on Twitter: https://twitter.com/mdial Minter on Instagram https://www.instagram.com/mdial/ Full Transcript Below ----more---- Introduction Steve Rush: Some call me Steve, dad, husband or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker.   Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you. Our special guest on today's show is Minter Dial. He's a professional speaker, author of four books, consultant on leadership branding and digital strategy, along with being a film producer. But before we get a chance to speak with Minter, it's The Leadership Hacker News. The Leadership Hacker News Steve Rush: The subject of leadership is an enormous subject matter, but what is leadership? And how do we know when we see and hear it? Is it seen in the captains of countries, corporations and communities? Is it heard from onstage lectins and corner offices? Could it be the research from Harvard, Yale, Stanford, Oxford, or Cambridge? The reality of course is leadership is a very bespoken, very personal to us. We've been surrounded by a generation of corporate and civic leaders. Some of whom have been tainted with visions and values. What are the qualities that are missing and why do we look for leadership? More than 60 years ago, the last place we might have expected to look for leadership was on the Montgomery Bus. And yet on the 1st of December in 1955, when a diminutive passenger occupied a seat, she set the direction for an entire country, no small feat in leadership. Rosa Parks has now been referred to as the quiet leader and she has a lot to teach us. Humbled, determined, and flappable, self-sacrificing. She was forced in a bold vision. She was willing to take a courageous risk, not knowing the results, but driven by her values and her integrity. And there was no other option for her, but to stay sat in that seat in the face of adversity. At that time, her only vision was at bus free of segregation. She inspired Dr. Martin Luther king Jr, who could articulate in words, what she had said in gesture, but they had the same dream. They marched the same march. They sang the same song. Her leadership was a quiet one, but not any less powerful. So, as we pay tribute to the first woman to be laid in state in Washington, she seems like a new icon of leadership. Named the mother of civil rights, she led by being a role model by inspiring the city to walk instead of ride and a country to re-examine itself and its values, her leadership statement ignited a genesis of change in people in assumptions, actions and attitudes, irrespective of race, color, or creed. So, what the lessons learned from this great leader? Compelling a great mission, ignites passion for commitment, challenge assumptions, be courageous and take risks, lead by example, be humble, give credit to others and pass the torch to your successors. We need more leaders like that in our corporations and our communities. The quiet leader can create levels of greatness, only if we listen beyond what they say and what they do. And Rosa Parks was a perfect example of that. That's been The Leadership Hacker News. If you have any news, insights or stories, please get in touch. Start of Podcast Steve Rush: Our special guest on show is Minter Dial. He's an international professional speaker, author and consultant on leadership branding and digital strategy. After successful corporate career, Minter returned to his entrepreneurial roots and the spent the last 10 years, helping senior managers adapt to the world of digital. During the last 10 years or so, He's also penned four books and has also become a film producer. So, Minter, welcome to The Leadership Hacker Podcast. Minter Dial: Hey Steve, great to be on your show. I love the idea of hacking leadership. Steve Rush: Yes, and we'll be doing plenty of hacking through this opportunity of the next half an hour or so as we get to hack into your mind, before we do that though, in the last time we met, the one thing that really struck me about you is, you've got this really eclectic backstory as to how you've arrived to do what you do today. It might be really useful for our listeners to just get a sense of what your corporate career was like and how that took several turns in the roads so to speak? Minter Dial: Yeah, another way of saying is I've done a million things. I've done a lot of things, but I'm good at nothing. I graduated from University in the United States. I haven't been schooled in England in Trilingual Literature and Women's Studies as my minor. And with that, I went into investment banking, of course. And from there I started a travel agency for musicians and that went, flamingly horribly wrong after two years. I worked in a Zoo and Aquarium, I taught tennis, I wrote a novel and then I went to business school and I straightened myself out. And then I worked at L'Oréal for 16 years in various roles around the world. Mostly through the marketing ranks. I ran a company called Redken, which has a hairdressing company worldwide, 40 countries. And then I arrived in Canada. Then I was on the executive committee worldwide for the professional division, before charting my own path yet again, where I have essentially been trained to help elevate the debate, connect people, ideas, and dots, and make the world a little bit of a better place through business. Steve Rush: Awesome. Now, for me, it sounds that your corporate career, if you like started to really gain its momentum through your work in L'Oréal and Redken, but what was it that you were looking for perhaps in your previous careers that you didn't find until then? Minter Dial: Well, I just liked communicating actually. That was sort of, how do you use communication in a professional space? And so, for example, when I was at the investment bank, what I enjoy doing was translating the mumbo-jumbo of stock analysts into a terminology that the investment advisors and customers would understand. When I was at the agency, my travel agency for musicians, I was really interested in the marketing concept. How do you make us known to such a niche world of musical managers and entertainers? And after L'Oréal, when I was at INSEAD it  really struck me as at the summum of marketing and capabilities. And so, I wanted to go to the big pond where you had the best marketers and minds, I felt in the world of commerce at the time. And so that's what I was seeking to thrive in and master this idea, this weird concept that I really actually didn't fully understand before I got into L'Oréal marketing. Steve Rush: Yeah, and marketing is so diverse these days. Isn't it? It's kind of, where does communication start and marketing end almost? Minter Dial: A hundred percent. Steve Rush: Yeah. Minter Dial: I think the world of marketing has changed dramatically as has leadership, sales, gosh knows research and development. The list goes on. Steve Rush: It does. Yeah, so what's the kind of focus of the work that you're up to right now? Minter Dial: Right now, as we speak, I'm really continuing to focus on the promotion of my book and behind that, the promotion of a new style of leadership, what that concretely means is that when you write a book by the way, you make cause ziddly, diddly, nothing. So, it's really about helping companies transform their leadership to accommodate these new technologies, new context and a very new customer. Steve Rush: And we're going to get into the new book, You Lead in a moment, but you started writing that last book before all of your first three. So how did that end up? Minter Dial: Yeah, that's one crazy long story. To try to make it a compact Steve. So, I graduated with a degree in Trilingual Literature, and I loved writing. I had done poems, short stories, one novel and 19 songs to my effective. And this idea of publishing a book at the age of 18. I said, gosh, mentor, to fulfill your life, you have to do five things. And one of which was to publish a book. And so, there I was at the age of 50 basically saying, ah, I still haven't published that bloody book. So, I went off to Croatia and spent a lovely 10 days in Dubrovnik. I wrote 30,000 words. I came back home and I got basically a message that my mother's husband had died. I went to the funeral, at the funeral I chatted with my stepfather's oldest son, there for my stepbrother. And I talked about this research I've been doing in a film I wanted to do about my grandfather. And next thing you know, I get an email from a chapel I'd never heard of before, who was running PBS, the television station in America saying, I love your story. I want to run it on my television station. Well, it's not every day you get a call like that. Steve Rush: True, very true. Minter Dial: So, I shift gears, turn left. And then I got my film, The Last Ring Home, put it on television. And in the same space, I wrote and published my first book, which was about my grandfather, The Last Ring Home. Then I kind of put that to bed, because that had a long lifespan and it involved going to film festivals and lots of speeches with veterans and military organizations around the world, fascinating time. Meanwhile, this book, which was supposed to be my first book really was supposed to be the book of my life, the summer of everything I've ever done. Alright, good. I'll go back to that. So, I went back to it. I went off to Iceland, my wife, let me go to Reykjavik for 10 days to write another 30,000 words. And now I had 60,000 words. I'm like, all right, things are looking good. I come back home and know very shortly after that, I have a chat with a good old friend and he says, I'm so jealous about you. You know, you've written books and I wanted to do one and my parents haven't. Anyway, so his name is Caleb. And I said, well, why don't we write one together? Our next thing you know, I had to drop my ball and I focused on that one and then thus was born, Futureproof. Anyway, finish that. The next thing happens is I'm set to go back to my book, but unfortunately my best friend had died and I felt a need to do some sort of therapy and the therapy through which I did that was to think and focus on empathy. And I quickly whipped out that book, self-published and it was a fun exercise if you will, to consider how to put empathy into business. But for me underneath it was really an a more personal journey in thought of my friend, Phillip, and put that to bed. Gosh, well, what do I do now? Well, of course, I got to go back to my, you know, the book of my life. And that's how I ended up writing You Lead. Steve Rush: Brilliant. It's almost reminiscent of the way your career has panned out almost, and it seems to me Minter, you have this almost, “in the moment”, energy that drags you and draws you to a certain places in time. Is that something that you've noticed over your life and work? Minter Dial: So, I think it's hard for me to imagine that over the 16 years at L'Oréal, because a lot of it is directed, you know. I change countries 50 times, I had nine different roles over 16 years. So, these are opportunities that are presented to me and I jumped on them. So, the first thing I think about is, I try to connect all the weird shit together. What links them all? And it's true that I do have a tendency to want to live in the present. Steve Rush: Right. Minter Dial: And take full advantage of everything comes up. And I have very much that attitude off line, or at least, you know, in real life in my person as I do at work. And I think that perhaps to your point is something that has been a thread throughout everything. Just to really live 110% kind of feeling to every day. And that definitely includes my 800 or 900 hundred concerts I've attended and enjoyed in my life. Steve Rush: And the ironic twist and fate here is that when we first met, it was just as you were going to publish You Lead and the pandemic hit and it kind of put things off a little bit, right? Minter Dial: Oh, yeah. Well, you know, actually that's the last chapter of this chapter, this, you know, never ending story because in fact, I did submit my manuscript to Kogan on the 13th of March, which was essentially two weeks before we went on into wholesale lockdown. And then I got this email saying, we're on furlough, everything's on hold. And I was like, oh my gosh, is this book ever going to make it? And so, a couple of things happened. Well, first of all, the furlough happened and they came out of it. But more importantly, I was as observing society leadership and myself to be exact Steve. Steve Rush: Yeah. Minter Dial: I saw how absolutely bloody relevant the topic was. When you see cats in the background, you know, to, to use an allegory for how your personal life seeped into your new professional life, through Zooms and all that. The idea of being your whole you. Unkempt, unshaven in your own living room or bedroom meant that ipso facto your personal and professional lives were merging. Anyway, that's what that happened there. Steve Rush: I wonder, you know, whether you call it a higher spirit, call it a force of nature, but the timing with irony couldn't have been any better because the whole principle of You Lead, how being yourself makes you a better leader is the focusing on you, the whole you, and it's now given people the opportunity to be that whole you. Tell us a bit about kind of the notion of what that you in the You Lead means for you? Minter Dial: Well so, I have a first point out, which is, this isn't necessarily a book for the CEO of a 10,000-employee company. This is a book for anybody because really, it's about you leading yourself. Steve Rush: Yeah. Minter Dial: And when you lead you, you then can actually model the behavior that you want others to do. You're demonstrating how to do things, but if you don't know how to do it yourself, then how on earth can you tell anyone else to do it? So really, it's all about walking the talk in that capacity. Steve Rush: Yeah. Minter Dial: So, the second thing is, is understanding who you are. So, the way to lead you is actually to lean into understanding yourself, which means being aware of your foibles, your weaknesses, things that pop up, that trigger you. And the more you're aware of all these aspects, the less you're going to have a bloody chip on the shoulder, or some attitude that you don't need to have to put on somebody else. Steve Rush: So, I love the whole notion of, and I've actually said this for many years, leadership is not about the job of work you do. It's a behavior that you have, or you don't have. And it absolutely starts with that. Self-Leadership, doesn't it? Minter Dial: Yeah. I mean, everything has a nuance, Steve. We do need to perform, bring in the results, but how you do things matters deeply. It's generally the desire of everybody to focus on the results because it's rational. It's something you can put on a piece of paper and measure. This other stuff is sort of wifty, wofty almost abstract. How much of you, do you know who you? It's not like you could put down a 79% score. Steve Rush: Right. Minter Dial: All these other softer tissue elements that are messier, but actually once you lean into those things, then you become more complete and you can't just extract the emotions from rationality. We are one and other, your stomach impacts your brain, you know, outside of the story of the second brain, the way you sleep impacts the way you are. So how you operate absolutely will dictate the way you lead? How you are perceived as a leader and how engaged the people that are listening to you are and believe in your way, your authenticity. Steve Rush: Yeah. Minter Dial: It's so linked Steve Rush: Now, you wrap your model of leadership around a model called check. I'd love it, if we could just maybe get into some of the thinking behind the curiosity, the humanity, the empathy, the courage, and the comic? Minter Dial: Yeah, so check. These are five words and like words on a wall. They don't really mean anything until you sort of plow into them. And that the challenge with these words is to understand what they mean and how much you need to change in order to really embrace them in your work life. So, let's say that the beginning step into this check framework, really starts with self-awareness. Because if you don't do that, pre-work the rest is just a yada, yada, yada. Steve Rush: Yeah. Minter Dial: Of course, duh, let's take curiosity, which is the first one. And, oh, well, it's true that in my observation, I had done something like 600 podcasts. One of the things I ask is, you know, who are you in? And so often people will describe themselves as curious. Steve Rush: Yeah. Minter Dial: It's a wonderful trait. I mean, who wouldn't want to be curious? I mean, close minded, that doesn't seem like a good one. Open-Minded seems better. So yeah, I'm really curious. I love learning. Well learning actually, or that curiosity for me is so representative of the child within us, it is what define children. So, hallelujah to curiosity. However, there are a couple of things, first of all, being endlessly curious is a road to nowhere. Because you actually need to shit. So, if you spend your entire day reading, ferreting down rabbit holes and doing all sorts of the great learning, oh, it's so great. But what did you produce? Steve Rush: Yeah, exactly right. Minter Dial: So, curiosity needs, you know, kills the cat because too much curiosity. Steve Rush: Yeah, and without action, of course, it's just knowledge that I own. It only becomes real curiosity when I do something with it and I inspire other to do the same. Minter Dial: Yeah, exactly. So, the second point with curiosity, this is like the thing we need to get real about, is it's not about what you want to learn. It also has to be about what you need to learn. And it's too easy for me to just open up a book about the Grateful Dead, you know, my favorite rock and roll band or paddle tennis, my favorite sports, you know, I just love to learn about that stuff, right. That just passionate, that's endless, but is that what I need to learn today? And so, in the self-awareness. Understand what you are motivated by, what you're passionate about. Love that, however, also consider what you need to learn, get uncomfortable. If you use iPhone, use Android, check it out. How different is it? Because that is and could be how many of your customers are. Steve Rush: Yeah. Minter Dial: You know, if you are dealing, a male a lot of your clients are women. Well then, how are you learning about how women operate? Because it's so easy to think as me, but how do you think as others? Steve Rush: Great tip. Yeah. So, humility is the next one, right? Minter Dial: Yeah, Humility. So, think about humility is, that it's basically something someone says about you, not something that you can necessarily drive. So, you have to be again, self-aware and aware how others perceive you. And there are times when you are humble, and other times that you might come off, especially with other people's perceptions as less humble. So, it's, not an easy trait to drive. You need to understand that some people have different perceptions and you, by the way, come with baggage, you have, whether you like it or not, a label on your forehead, you know, people research where you might've gone to school, what sort of person you are, short hair, long hair, what you wear and all these other perceptions that go into you. And when your leader, people sometimes say, oh, well, you need to be giving all the tips, you need to be given the vision, give me the orders. And that can be easily fallen into for leader and then comes the necessarily big head of like, well, I know everything. I can do everything. The key point here is to move away from that and to think (A) and it's okay not to know everything, my goodness. So, which helps curtail your curiosity streak. I'm not saying stop being curious, but when you have humility, you understand, you can't know everything. Steve Rush: Definitely, so. Minter Dial: We're taught at school to kind of learn everything, sort of a drive, whatever your topic is and so on, and that's great. Yet, we are never as strong as when we have a great network. So, humidity is also about the ability to say help. I need your help. Can you tell me this? And there's no big deal to show you don't know everything. There's nothing worse than a leader who gets asked the question, what should we do sir? And you think you need to give the answer. Well, that's a great question. What do you guys think we need to do? Turn it around. And specifically with regard to humility, believe that others can help you. Everybody has an interesting story, everybody can contribute. It's not necessarily true because some people don't show up and some people, you know, are not as equipped as others. And maybe you didn't ask the right question, but if you go in with that attitude, the chances are, you're going to get a lot of more people around you who want to help you. And humility is the juice that lets that flow. Then comes empathy, and of course we could spend another hour or two on this topic. It being the topic of my last, you know, one before that. Empathy is really a super power, but here's the deal. If you have no self-awareness, you're going to get it wrong. Steve Rush: Yeah. Minter Dial: So, I've done a survey and I've had 10,000 people answer this particular question. To what extent do you believe your empathic? And there are five possible answers. One above average, above average, average, below average and well below average. And do you know that 72% of people believe that they have either well above or above average level of empathy. Steve Rush: That's very interesting, yeah. Minter Dial: Isn't it? So, for the mathematicians or the statisticians out there, we have a problem. Unless of course the other 28% are all well below average and maybe mathematically that works out to have some sort of distribution. However, the point is this, we tend to think we're more empathic than we are perceived to be. Steve Rush: Yeah. Minter Dial: And the reality is that empathy depends on the, again, like humidity on the observer's eyes. Steve Rush: It's quite subjective, Isn't it? Empathy. Minter Dial: Of course. Steve Rush: I can think I am, but I won't really know unless the other people I'm working with or the other person I'm communicating with can let me know. Minter Dial: Right, and the nuance in that, Steve is that empathy is in the eye of the beholder. Yet doesn't necessarily mean a perceptible action. Let me give you an example. You're doing research and development for a product or a service for potential customers. So, you haven't produced a product, but by listening and understanding your customer base, you then develop the better product. That better product, many actions down the road serves or sells well, then you see that your empathy was well instructed and well-informed, you see what I mean? Steve Rush: Yeah. Minter Dial: So, it's not like, oh, Steve, I really understand what you're thinking today and feeling today. And in like of that, this is what I'm going to say or do, and have some action that follows. Then Steve says Minter is being very empathic. It's not necessarily a direct relationship. So, empathy is a skill that you can use. And this is a very important concept inside and outside the organization. In fact, if you want to be empathic and have smart product development, have great customer service, deliver exceptional customer delight, all of that needs empathy. But the key to delivering that empathy will be by being empathic as an organization, within your culture, within your organization. And once you have that coherence and congruency within your team, then you're going to be better able to let's say, quote, unquote, farm out that empathy into all the other touch points with your external stakeholders. Because by the way, sometimes in between you and your customers, you have things called distributors or third-party suppliers, and they too are going to contribute to your customer experience. So, you really need to think of it as an entire system inside out. Steve Rush: And here's the thing. Empathy is actually a learned behavior for most people. And therefore, the more you can live and breathe and demonstrate being empathic, the more likely that people around you are going to notice that and replicate those same behaviors. Minter Dial: Yeah, exactly. I love the way you say that. A learned behavior because in the end of the day, people always ask me, can you teach empathy? And I tend to say, knit, you can't teach empathy. More than you can teach a dead horse to drink. If the horse don't want water, won't take water. And in the case of many people, basically there are many people who empathy challenged. And so, if you want to become empathic, first of all you need to start by understanding how, where you sit on the empathy, truly, because if you think your above average, chances are, you really wanted to learn more, a little light. So, reassess where you sit on the scale and then you can adopt it. And the here's the key other sort of non-obvious concept, which is, it's not about being empathic all the time with everybody in every instance, because that's just like curiosity, that's endless. Because empathy really is all about understanding and just like curiosity, you need to have action after it. You need to do stuff, and so empathy needs to be deployed in certain moments, some more than others. And the idea of the tyranny of empathy is something I fight against because you just can't understand everybody all the time. Otherwise, you might just run yourself ragged and you do need to protect yourself, start with self-empathy. Steve Rush: And in my experience of having coached very senior leaders in lots of different jurisdictions, being empathic is probably the one thing that really shifts the dial more readily than anything else I've experienced. Minter Dial: Hmm. It's a remarkable skill. And, you know, I don't know about you, Steve, but it's been my observation, not just through the pandemic, but well, before that, our deep inability to listen, the number of conversations, I see. Dinner tables, on Zooms, people cutting off others without allowing for the full flow of what's being said to finish. It just demonstrates that we're not in that moment, present enough to be able to listen deeply, whether it's not just the words, but the tambour, the emotions, especially you and I are now speaking through audio. So, it's really from my mouth into a microphone, through the internet, into your earphones and the people who are listening the same idea, and to be able to just seize what's being said, feel what's being said, and that's the skill that really is behind developing that real empathy and not needing to jump to the action right away until the other person's full sack, if you will, has been unloaded. Steve Rush: Yeah. Very wise words Minter. So, the next part of your check model is courage. Tell us a bit about that? Minter Dial: Well, courage is a long one and in today's politically correct world, it actually requires I think, a lot more courage these days to have courage. So, for me, it's one of my core three values personally, to have courage. The courage to stand up for what you believe in. Not only is that important, just from a integrity standpoint, it's actually what helps you stand out as well. So, there's a really pragmatic element to having courage because not having courage is tantamount to seeking to be average. And a lot of things in society tend towards that. I was listening to a podcast the other day, about how, when you teach a monkey to do a really cool trick, like to use stones to break open nuts, when it goes back with an average group of monkeys that don't know how to open that swell, it dummies down and will re-employ old fashioned techniques, which aren't as effective as the ones that it has learned to do, which would equate to a smarter monkey. So, we have lots and lots of reasons and ways to dummy us down. Well, if I say that Steve, I might piss off somebody. Well, so be it, when you build a community, when you build a tribe, it doesn't have to include everybody. Because if you want to please everybody all the time, you are nobody, you have to stand up for something. Steve Rush: Yeah. Minter Dial: And so, the key there is to lean into what you personally stand for, not what you professionally stand for, because this idea of putting it behind a smokescreen of professional and say, oh, I don't personally believe in it. Oh, that's really trustworthy. You get a lot of people who then said, well, I personally believe in the professional, yeah. Steve Rush: Straight away. You can hear the lack of authenticity, can't you? Minter Dial: Exactly. So, courage is a bombshell and it requires a certain amount of understanding that you are going to people off when you have courage and that's okay. You can't be liked by everybody. In my book, I talk a lot about this rock and roll band I followed and they're definitely not for everybody. And so, what? I stand up for this group, just like, I support a football club and I'm sorry if you don't like the same football club, but that's what I do, and it's okay. Well, why don't we have the same attitude when it comes to work? It's not about being unethical. I mean, that is a choice. Steve Rush: Yeah. Minter Dial: But standing up for what you believe. And when you say you believe that it means you believe that is the right way. So, your ethics are intrinsically linked into this courage. You're fighting for what you believe and what you believe is right. And ethics is deeply personal. Steve Rush: It is, yeah. I love that. I'm really intrigued at how karma plays in here. Minter Dial: Right. Well, this is the least obvious and the one you probably don't see so frequently written emblazoned on corporate walls. Steve Rush: In fact, I don't think I have. Minter Dial: It's unlikely. It's unlikely, because the basic premise is give away shit and don't expect in return. And let's say that the misconception is that karma is what goes around. It's a sort of a fatalistic, goes around, comes around. The reality of karma is, it's about two things, intentions and actions. So, the very first point, this word of intentions is super important. And in a world where we tend to deconstruct stuff and decontextualize stuff, I would warn that we really need to get a focus back on intentionality, because just because these words are coming out of my mouth and you take them out of context, well, you can't re attribute a meaning to them. They exist in a context, whether it's historical or a conversation between two people in a certain situation, a certain country and so on and so forth. So, each to understand what your intentions are and dial into those, again, self-awareness. If what you are trying to do and have the courage to stand out for and do actions on that, is impregnated in something that's deeply ethically you and meaningful and purposeful, but you fuck it up when you come to the action, but at least you have integrity and you can look yourself in the mirror. If on the other hand, you are intentions, look like you're giving away shit, but then you're going to deceive them and nail them in the back with a newsletter that you can't unsubscribe so easily. For example, to name a few ideas. Well, that's not good karma. So, karma for me is really about learning how to give away good value without immediately expecting in return. And that's how the chances are. You're going to build up a more trustworthy network and hopefully a long-term relationship. Steve Rush: Yeah. I love the way that you've wrapped karma into something that I would have perhaps called before, thought leadership even, so where I'm giving information or insights to people, and I'm not expecting anything back. And I've had many conversations with my team that says, you know, we're giving insights, we're giving information, we're showing people how to do things, but we're not asking for anything in return because that would be then marketing. And what you've just described is something fairly similar. Minter Dial: Exactly. I mean, we were brought up with this, know it, all attitude, you know, build up information, information is king, and I'll keep it to my chest and this idea to have the humility and generosity to give away things that is valuable to your customer is absolutely the new form of marketing in my mind. Steve Rush: Hmm, yeah. Really powerful model. Love it. Now time is moving on. So, I want to hack into that great mind of yours some more. So, this is where I'm going to ask you to distill all of the years of experience you've had in very different environments and to try and fine tune those down to your top three leadership hacks Minter, what would they be? Minter Dial: Well, we kind of touched on the first one at the very beginning, which is be present. You know, as much as leadership is about vision and the future and all these other things. Learning to listen is the juice with him being present. When you can solidly focus on the exact moments that are going along, which include, feeling my own heartbeat, hearing my own breathing and hearing within you on the other side, whomever you with, whomever you're dealing with. What's going on in their heart rate? Their words, their emotions. And so that is the first one being present. And so, my little hack for that has been for the last seven years or so to do 10 minutes of guided meditation every morning. And I use a wonderful New Zealand woman called Monique Rhodes, R-H-O-D-E-S, who does a 10-minute mind mindfulness. And she's amazing musician by the way, and a lovely voice which counts. And she helps spring me into me and help me be present all day long. Steve Rush: Awesome. I will be tuning into that. I do exactly the same thing every day. I have a 10, 10, 10 philosophy, which follows a similar principle. Minter Dial: What is your 10 and 10? Steve Rush: My other 10 is 10 minutes of yoga and stretching. 10 minutes of meditation. And then 10 minutes of journaling. Minter Dial: Lovely. Well, I do the stretching as well, I should say Steve Rush: It's just a great way to be present and to be thoughtful about, you know, and I don't check my emails. I don't do any work before that. That's kind of to the priority. Minter Dial: I love it. So, my second hack is about time and it's unbelievable how I get triggered when I hear somebody say, I don't have time. No, you chose to spend your time differently. And so, you really need to master your time. And so, here's the hack. Consider in your role, how much of your day do you need to keep free? And for absolutely everybody, there are three things that you need to keep free. Time for you, time for others that matter and time for serendipity. You can't plan serendipity, but if you have no time for it, you're sure shit won't have it. So, these three things you block off and then the fourth one is really according to much more your position on what you need to do. So, when I was a CEO or Managing Director, I considered that I needed to have 50% of my day free. So that 50% accommodated my other three ideas that I just mentioned, but also the time to do strategic thought, there's no way you can be strategic if you're constantly being interrupted. So, I blocked off meetings, I blocked off, I closed my door and I allowed within the 50% free of my day opportunities to do deep thought and come up with some strategic ideas. And sometimes I've included having a deep conversation with somebody, right, but you know, sometimes a little bit, not planned in some ways, just sit down, listen to others and have deep expected conversations. It can also be informal because that's also good for, or nurturing stronger relationships and friendships an so on. But anyway, so as a head of a company, you need to look at your agenda and to see if you can carve out 50% of your day to not have meetings. I would encourage, I would implore you to think that way. Because that's going to give you the time to do all four actions. If you don't have that. And you're living back-to-back in meetings, good luck. The third and last one. It maybe not quite as obvious, but it's gets connected. As leaders, one of the issues is, it's very easy to be isolated all the more so when you're living in a lockdown, of course. Steve Rush: Agree. Minter Dial: And getting connected has so many benefits. So, we talked about being mindful, get connected with you, your breathing, your body with stretching, but get connected with people because we are social animals. So even if you're locked down, there are ways to connect with new people. Every day I've been doing that, I call it my green meeting. So, every day in my calendar, I'm very color-coded. I have my green meeting and my green meeting is, I'm meeting, somebody new. And I go into that very much comically with no agenda. I'm just there to listen to get to know somebody else's story. And so, getting connected to people is one of the types of connections you can. So, getting connected to strangers, get connected to someone you haven't spoken to a long time, a friend from school, you said, oh, I really liked him or her. Oh, it'd be cool if I, oh, I wonder where they are. Send a message to your spouse or someone important in your family and say, Hey, thank you. Thank you for doing what you do and who you are. There are so many ways to get connected because that is for me, how to tap into your extra energy is, in today's world. If there's one thing that is sorely depleted along with of course, empathy, deficits, and a few other things, including financial deficits is an energy deficit and finding ways to get connected into nature. Put your hands in the dirt, my goodness. Look up and see if the stars at night. That connected and find out how small you are in the universe to understand what's important and what matters in life. Those are my three hacks, Steve. Steve Rush: Love them. Thank you so much for sharing them. The next part of the show, our listeners have become affectionately familiar with, we call Hack to Attack. So, this is where something is screwed up in our life or work. But now we use it positively. What would be your Hack to Attack? Minter Dial: Well, Steve, at some level, I kind of think of myself as a storyteller and funnily enough, my biggest failures have ended up being some of the best material for my storytelling. So, while I had heartache, crying and the feds busting down my door. This has created wonderful stories for the future. I mean, the biggest lessons I learned in the two startups that I flamingly failed was finding the right partners. We had great ideas, good execution, but in both cases that happened before I went to business school, the failure was deeply linked to not having the right partners, which means that I didn't have the right partners for me because having somebody who's like me is the wrong partner. Steve Rush: Right. Minter Dial: So that was the lesson learned. And the, you know, having the feds bust down my door has been an opportunity to tell stories at many dinner tables throughout my life. Steve Rush: Exactly. Minter Dial: There you go. Steve Rush: And if you look at any great movie and stories, there's always adversity that can trigger the hero opportunity the outcome, right? Minter Dial: Oh yeah. Well, I don't know how heroic my outcomes were, but they certainly, I mean, I really, I now embrace the journey that I went on. I mean, outside of getting the chance to hang out with, but really, you know, at some level, hanging out with the music world, not necessarily all the biggest stars, but we had Sting and Madonna as clients. So, it was a, you know, an exceptional opportunity to do things which are different and not just do run of the mill shit, which I was unfortunately can be part of everyone's day. Steve Rush: Yeah, and loads of great stories I should imagine. Minter Dial: Oh my gosh. Steve Rush: Obviously, we are going to have a version two in the future Minter. So then last thing we want to do with you today is to do a bit of time travel, give you the chance to go all the way back and bump into Minter at 21 and give them some advice. What would your advice to him be? Minter Dial: Well, first of all, it made me think or makes me think that I'd rather be 21 again, anyway. I always feel like I'm a little child somehow within me and my mum, who's 82 years old. She writes at the end of her email, I'm an 80-year-old running around with a 20-year-old mind saying where did my life go? So yeah, when I was 18, I had these five ideas, which I wanted to, which I thought would be the fulfillment of my life. And I kind of sort of pushed them off. So, as long as I do them in my life. And, so my inclination would have been to have pushed quicker earlier and specifically on one, which was get published earlier. One of my five was to publish a book. And if I had that gumption to write and publish earlier, I think that would have sent me on another path because the very act of writing has been always very therapeutic for me, publishing it makes you, I feel for me, it's helped me to become more me because if I'm putting it out in the world, I don't want it to be shit. Also, I don't want it to be wrong about me. It's got to be well thought through. So, to take an example, writing a book about empathy. So, I've written a book about empathy, in the process I learned so much because my friend Phillipe killed himself and I really was pondering, how empathic am I and how could I become more empathic? So, I lend into that idea to figure out how I could be more empathic, studied it, what people say or what the errors one makes when we think about that and so on and so forth. So, the idea of publishing earlier, really, it's not about making or suggesting that everyone else should publish earlier. It was more about being quicker to seize what was important to me and learn and lean into being earlier quicker. Steve Rush: Great advice. So finally, I guess, folks who are listening to you and I talk thinking, how can I find out what Minter does? Where can I find some of these workbooks, information films, where's the best place for us to send them? Minter Dial: Well, first of all, they're probably saying, oh my God, thank God it's finished. I've had enough of this already. I've got other shit to do then just to follow on this guy, but should you be interested? Google and my parents gave me a weird enough name. I'm easily Find-Able thanks to that little search engine and others, of course, minterdial.com is where I write a lot. I post my podcast, which has been going on for 12 years. You can find a tab to all my books, my speaking engagements. In other social media, I have a YouTube channel under my name and on a lot of social. My handle is mdial, M-D-I-A-L, and my book about and film about the second world war documentary is called thelastringhome.com, and you can find links that or valuable there. Hey, Steve, thank you so much for having me on and thanks for asking me. Steve Rush: Minter It's been delightful. Always loved chatting to you. You're such an inspirational guy, and I always get a different perspective from you, each time we speak. So, I just want to say thank you for becoming part of our community on The Leadership Hacker Podcast. Minter Dial: Hack away, Steve. Steve Rush: Thanks, Minter, take care.   Closing   Steve Rush: I genuinely want to say heartfelt thanks for taking time out of your day to listen in too. We do this in the service of helping others, and spreading the word of leadership. Without you listening in, there would be no show. So please subscribe now if you have not done so already. Share this podcast with your communities, network, and help us develop a community and a tribe of leadership hackers.   Finally, if you would like me to work with your senior team, your leadership community, keynote an event, or you would like to sponsor an episode. Please connect with us, by our social media. And you can do that by following and liking our pages on Twitter and Facebook our handler their @leadershiphacker. Instagram you can find us there @the_leadership_hacker and at YouTube, we are just Leadership Hacker, so that is me signing off. I am Steve Rush and I have been the leadership hacker.

4:50 - Minter's background from the non-traditional jobs to entrepreneurship and corporate life7:17 - What was tugging at Minter to leave corporate and go back to entrepreneurship8:42 - Leaning into tie dye...and wearing it to work10:49 - The one moment that drove Minter to re-evaluate what he was doing with his career15:07 - Do you know what you stand for?19:12 - The challenge and the time needed to get to know yourself19:21 - If you haven't done the work to know who you are, then you are being authentic about what?20:26 - Standing up and standing out feels bad20:58 - CHECK, the framework24:06 - The link between empathy and time26:53 - The cult of productivity is dangerous - it pulls on our resources and are not present with ourselves27:44 - We replace being with doing more stuff29:53 - Back to CHECK - Curiosity, Humility, Empathy, Courage, Karma33:46 - Explaining Karma - intentions and actions36:02 - You Lead, You38:07 - Minter shares his story of vulnerability42:24 - Minters view on being able to openly discuss death43:40 - Minter shares his story of courage