Podcasts about minter dial

In this conversation, Minter Dial welcomes entrepreneur, athlete, and CEO J Johnson Jr, whose journey traverses viral app creation, elite athletics, and pioneering a new frontier in frequency-based wellness and performance. From launching his first viral app at just fourteen, to shifting his focus towards Division I athletics and ultimately founding High Frequency Highway, J Johnson brings a powerful perspective on self-optimisation, discipline, and the deeper connections between mind, science, and technology. This wide-ranging discussion uncovers J Johnson's fascinating path—from overcoming early allergies and ADHD, to building tech startups in San Francisco and delving into meditation as a gateway to transformation. He shares hard-won insights on neuroplasticity, developing a business model around frequency, and how his innovations in sound and wearable tech aim to “raise the frequency” of individuals, ultimately contributing to peace on Earth. The exchange dives deep into the intersections of neuroscience, quantum physics, personal agency, and the practical implications of shifting brain states for better focus, sleep, and performance, whether on the track or in the boardroom. Whether you're intrigued by the science of sound, searching for tools to boost attention in a world of distraction, or curious about the convergence of spirituality, technology, and business, this episode offers fresh thinking and actionable ideas. Join Minter Dial and J Johnson as they explore the transformative potential of frequency—and what it means to thrive and find purpose in today's rapidly changing world.

In this conversation, Minter Dial welcomes Tim Lewko, CEO of Thinking Dimensions, whose decades of strategic advisory work have spanned four continents and hundreds of organisations. With real-world experience working side by side with CEOs on growth and transformation, Speaker A brings an unapologetically practical approach to the complexities of strategic decision-making. In this wide-ranging exchange, Tim delves into the lessons he's drawn from both history and the boardroom, weaving in powerful stories—such as his uncle's harrowing experience as a World War II prisoner of war—to underscore why personal values, freedom, and purpose are the true drivers behind long-term success. The conversation moves from deeply personal perspectives on resilience to the pragmatic realities faced by today's leaders, connecting the dots between personal narrative and corporate stewardship. Minter and Tim explore the nuances of authentic leadership, with Tim outlining his MOVE framework—Making thinking Visible, Orienting around advantage, Visible bets, and Executing in rhythm—captured in his new book, "MOVE: AI-Powered Strategy for a Fast World." The discussion dives into why organisations falter when they chase after muddled strategies or become lost in the fog of too many priorities. Tim pulls no punches on the pitfalls of corporate jargon, instead showing what it takes to foster clarity, transparency, and true engagement in executive teams. Listeners will hear why framing purpose and criteria is the linchpin of strategic success, how leveraging AI as a thinking partner is transforming the speed and quality of decision-making, and why the ability to boil down complexity to its essentials separates thriving organisations from those that stagnate. Whether you're a CEO, a team leader, or simply curious about how to make strategic frameworks truly actionable, this episode offers a blueprint for building purposeful cultures and harnessing technology without sacrificing authenticity. Tune in as Minter and Tim challenge prevailing assumptions and provide an energising vision for strategy in a changing world.

For this episode of Joy of Padel, I reverted to Google's NotebookLM to create a conversation between two AI-generated voices (so-named Elle and Jim) about how to play against and with a left-handed player. Elle and Jim unpack the astonishing dynamics of left-handed dominance within the fast-evolving world of padel. Drawing on an arsenal of data from Minter Dial, elite tactical breakdowns from coaches at A.P. padel and the Padel School, and candid insights from top professional Jon Sanz, the hosts explore why left-handed players—despite comprising just 10% of the population—are hoarding a disproportionate percentage of top-level trophies. This conversation is a deep dive into the physics, geometry, and psychology that make left-handed padel less a quirk and more a bona fide “cheat code”. Elle and Jim break down the structural advantages of left-right partnerships, exposing how two dominant forehands in the centre transform a statistical weakness into an unassailable fortress. They examine the infuriating realities of “reverse spin” off the glass, dissect the crucial defensive adjustments required, and reveal practical strategies—drawn straight from pro playbooks and amateur war stories—for overcoming the chaos lefties create on court. Beyond pure tactics, the discussion also delves into the nuanced teamwork, communication, and role definition that separate the merely talented from the truly unstoppable. With thoughtful anecdotes and razor-sharp analysis, this episode challenges listeners to embrace the geometric mind games of modern padel, rethink familiar habits, and adapt to a sporting landscape where anatomy and strategy collide. Whether you're a righty dreading your first encounter with a lefty, an aspiring “architect” looking to master team dynamics, or simply a padel fanatic chasing that elusive edge, tune in as Joy of Padel unmasks the secrets of the sport's ultimate cheat code—and invites you to step confidently into the glass box. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dans cet épisode, Minter Dial reçoit Michel Podolak, chef d'orchestre, explorateur du vivant et passeur entre musique, entreprise et sagesses autochtones. De sa première vie consacrée à la musique à son engagement auprès des peuples racines comme les Kogis de Colombie, en passant par son expérience du leadership dans le monde de l'entreprise, Michel Podolak partage un parcours pluriel et singulier, nourri de rencontres déterminantes et d'une soif constante d'apprentissage. Au fil d'une conversation généreuse, Minter Dial et Michel Podolak interrogent le sens du leadership, la puissance de la vibration collective, la juste place de l'égo, et l'importance de l'écoute profonde—dans l'orchestre comme dans l'organisation. Ils questionnent aussi notre capacité à accueillir l'erreur, à cultiver la coopération plutôt que la simple collaboration, et à s'ancrer dans le présent, inspirés par la sagesse des sociétés autochtones. Préparez-vous à découvrir un dialogue inspirant, entre art, management et spiritualité, où chaque note, chaque silence et chaque histoire résonnent comme une invitation à ralentir, écouter et œuvrer ensemble pour un monde plus vivant et plus juste.

In this conversation, Minter Dial is joined by Olivier Hinton, innovation strategist and psychologist, whose cross-Channel upbringing and multinational experience have profoundly shaped his perspective on change and creativity. Drawing from a career spanning France, the UK, Italy and beyond, Olivier Hinton sheds light on why embracing change is fundamental to innovation, and why companies must learn to “zoom out” from what they think they know in order to truly break new ground. The pair explore the real-world challenges organisations face when shifting from operational excellence to genuine innovation, untangling why it's so difficult to step away from established routines and the seductive comfort of “if it isn't broken, don't fix it.” Olivier Hinton goes behind the scenes of Groupe Zebra's approach to consulting on innovation and design, stressing the importance of integrating structure, function, and symbolism—not just in products, but in the processes and cultures that bring them to life. The discussion features candid examples—from the pitfalls of design innovation in everyday products, to the tricky dance of involving legal and financial stakeholders without stifling creative risk. The conversation delves into the influence of company culture, and the necessity of aligning innovation with brand DNA, illustrated by lessons from the likes of Renault and Dyson. Olivier also shares insights into the evolving role of AI, both as an enhancer of human insight and as a tool whose promise is all too often overestimated. Whether you're wrestling with innovation briefs, rethinking your approach to leadership, or navigating the tensions between flexibility and backbone, this episode is brimming with fresh perspectives on building tomorrow's business. Tune in as Minter Dial and Olivier Hinton challenge the buzzwords, uncover the thorny realities, and offer pathways to more human-centred, commercially viable innovation.

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In this episode, Minter Dial welcomes renowned opera director and scenic visionary Julia Burbach for an illuminating exploration into the artistry, psychology, and leadership behind the world's grandest stages. With an international upbringing and an academic background straddling history, law, and diplomacy, Julia has forged a distinct path in opera—blending creative storytelling with the demands of team-building, risk-taking, and finely-tuned human management. Julia Burbach sheds light on the curious duality her role demands: balancing her personal, often private, creative instincts with the high-wire act of corralling diverse, multinational teams towards a coherent vision. The conversation gets under the skin of the creative process, revealing how self-confidence, intuition, and strategic risk all play vital roles in bringing complex productions to life. She opens up about her family's artistic heritage, the incremental nature of building confidence as a woman in a traditionally male world, and the invisible strategies behind navigating egos on and off the stage. The dialogue also delves into broader questions facing the operatic world: from the practicalities of working with singers (who are cast before directors even join projects), to the challenges of accessibility and relevance in an era of mounting political and financial pressures. Julia shares her belief in the healing power of beauty and the timeless draw of communal artistic experience, all while offering candid insights on diplomacy, team selection, and what it takes to sustain emotional realism in the heart of fiction. Whether you are a business leader searching for lessons on human management, a creative wrestling with risk and intuition, or simply curious about how opera adapts for survival in turbulent times, this episode offers rare perspectives from behind the curtain. Join Minter Dial as he ventures into the messy, exhilarating, and deeply personal world of opera with Julia, whose career stands testament to the enduring value of collective endeavour and artistic courage.

In this conversation, Minter Dial sits down with Leilani Garrett, founder of Be More Human, former technology sales executive, and accomplished novelist. Drawing from over thirty years of experience navigating the corporate world and her journey as a writer, Leilani Garrett explores the transformative power of storytelling in fostering radical empathy, not just as a tool for innovation and growth, but as a blueprint for uplifting one another in life and work. The exchange delves deeply into what it means to be human—and indeed, “more human”—both in the workplace and society at large. Leilani Garrett unpacks the tension between authenticity and the performative masks many adopt to succeed at work, reflecting on her own experiences balancing ambition, identity, and creativity within traditionally male-dominated corporate structures. Together, they question how we define “us” and “them”, address the importance of curiosity over judgement in divided times, and probe how leaders and teams can unlock greater cohesion, trust, and innovation by truly listening to the stories of others. From the challenges of integrating side hustles and creative pursuits with high-powered careers, to the cultural impact of major tech mergers, and the courage it takes to reveal oneself through creative work, this episode is rich with nuanced insight and practical wisdom. For those seeking to lead with empathy, to navigate the complexities of identity in modern organisations, or to find their authentic voice amidst conformity, this episode offers inspiration and a fresh perspective on what it means to thrive as a human being—at work and beyond.

In this episode, Minter Dial welcomes back Rana Gujral, entrepreneur and longtime AI innovator, for a probing discussion around his new book, The AI Instinct: The Future of AI and Human Decision Making. With over two decades of hands-on experience building advanced cognitive systems, Rana unpacks how artificial intelligence is subtly entering—and even reshaping—the loop of human perception, attention, and judgement. The conversation delves into the heart of hybrid cognition, as Rana argues that the next frontier isn't man or machine alone, but the emergence of coupled human–AI systems. Drawing on both practical business experience and philosophical inquiry, he explores the dangers and promise of this integration: how AI tools extend and sometimes diminish our cognitive abilities, the emergence of artificial general experience (AGE) as a more meaningful benchmark than AGI, and what it means for team accountability when no single agent is fully in charge. The pair discuss the new challenges of agency and autonomy in a world where algorithms can sculpt our attention before we even realise it, and consider the critical importance of transparency, audit trails, and ethical guardrails in high-stakes environments. Whether you are wrestling with the practicalities of AI-enabled decision making, concerned about the future of human agency, or simply curious about how emotional signals and synthetic voices are shaping our everyday lives, this episode is an invitation to reflect on what makes us human in the age of the algorithm. Tune in as Speaker A and Rana debate the boundaries, responsibilities, and real-world implications of artificial intelligence—and offer a timely framework for leading and living alongside machines.

In this episode, Minter Dial welcomes AI creative technologist and community builder Rebecca Rowntree, whose journey bridges advertising, technology, and the world of creative collaboration. Rebecca Rowntree shares her experiences founding Get Shit Done, a thriving WhatsApp-based creative community, and explains how her background as a bilingual creative director informs her approach to culture-driven campaigns for leading brands like Nike, PlayStation, and Kellogg's. The conversation unfolds into Rebecca Rowntree's work with AI assistants, revealing practical ways for individuals and businesses to build proprietary tools that reflect their personality, values, and empathy. She highlights the importance of human-centered prompting in AI, demystifies memory and context in large language models, and champions diversity in the tech space—especially the crucial need for women's voices in shaping the future of AI. Minter Dial and Rebecca Rowntree also explore the ethical complexities of emotionally resonant advertising, why balancing creativity and technology matters, and how the intimacy of platforms like WhatsApp enables authentic connection and support in an overwhelming digital landscape. Listeners learn how curiosity, empathy, and even anger can fuel meaningful action—both in business and life. Whether you're a marketer grappling with AI integration, a founder searching for the right community, or simply curious about how technology can become more human, this episode offers real-world advice and plenty of inspiration. Tune in as Minter Dial and Rebecca Rowntree dissect the promise and pitfalls of AI, creativity, and cultural connection in today's fast-moving world.

In this episode of JOY OF PADEL, Minter Dial welcomes Diego Campos, a seasoned padel player, investor, and key figure in the explosive growth of padel in the United States. Based in Miami but originally from Mexico City—where padel finds its roots—Diego Campos brings both personal passion and deep strategic insight to the conversation. The exchange traces Diego Campos's journey from competitive tennis to falling in love with padel, sharing the transition's challenges and unique joys. Together, the pair explore how Miami's padel landscape has evolved from two humble clubs to a vibrant scene, and why padel's blend of fun, competition, and community continues to win converts around the world. With Diego Campos also at the helm of Sunrise Capital, a pioneering sports investment fund specializing in padel, the discussion delves into what it takes to scale clubs in the US market, how to build “third spaces” that attract and retain players, and why focusing on amateur leagues and high-quality coaching is key to sustaining growth. He unpacks the business side of padel—including the role of brand, membership models, and infrastructure—and reveals why US cities are primed for the next wave of padel development. The episode doesn't shy away from the on-court action either. Diego Campos shares his favorite shots, his experiences playing with legends, and personal stories of joy that epitomize what makes padel so infectious. Whether you're dreaming of opening your own club, seeking smart ways to invest in sports, or simply love a great game of padel, this episode is packed with first-hand anecdotes, practical wisdom, and a contagious enthusiasm for the sport's bright future. Tune in as JOY OF PADEL serves up a dynamic conversation with one of the sport's most passionate advocates, offering fresh perspectives and actionable ideas for everyone fascinated by the rise of padel. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this conversation, Minter Dial welcomes transformational leadership expert Scott Burgmeyer, co-CEO of the Become More Group and co-author of several impactful books on organizational growth and effectiveness. Together, they unpack the journey behind the Become More Group's formation, the philosophy driving its evolution, and the intersection of operational rigor with human-centric leadership. Scott Burgmeyer shares hard-earned insights from decades of working with teams and executives: from the art of co-writing books and managing creative egos, to the real-world challenges leaders face in balancing curiosity with having a backbone. The discussion delves into the nuances of feedback, the importance of recognizing and addressing self-imposed barriers, and the delicate act of creating cultures that blend authenticity with performance. Minter and Scott explore how leaders can truly engage high-performers, navigate shifting boundaries around personal and professional identities, and why deep thinking—and even deeper conversation—are more crucial than ever in today's business climate. Scott also introduces the concept of a Chief Optimization Officer, the vital (and often missing) role in driving sustained organizational improvement. If you're leading a team, wrestling with organizational change, or striving to build more honest and effective relationships at work, this episode is filled with real talk, relatable frameworks, and actionable guidance. Tune in as Minter Dial and Scott Burgmeyer challenge the status quo, offering practical wisdom for anyone aiming to help themselves or their organization “become more.”

In this episode, Minter Dial welcomes Peter Tonagh, acclaimed Australian business leader and board chair, recognized for his transformative roles at organizations like Boston Consulting Group, Foxtel, News Corporation, and Quantium. Drawing on a career that spans high-level consulting, operational leadership, and deep experience in media and technology, Peter Tonagh shares his journey from a small-town upbringing to the C-suite, highlighting the key experiences that shaped his leadership ethos. In this thoughtful conversation, Peter unpacks the real-world challenges of moving from consulting into operational roles, revealing why decision overload, people management, and culture are often underestimated hurdles for new executives. The discussion explores Peter's evolution in understanding brand—not as a static asset, but as the living sum of every customer interaction—and illustrates how building authentic partnerships with employees and suppliers is vital for business success. Minter and Peter also delve into the realities of governance, the role of boards, and the necessity of balancing compliance with innovation in today's turbulent business landscape. With a sharp focus on purpose and organizational DNA, Peter shares why aligning personal and corporate purpose is crucial for high-performing leadership and how psychological safety and authentic culture underpin diversity and team success. The conversation culminates with an exploration of artificial intelligence: Peter offers pragmatic frameworks for AI adoption, urging leaders to see non-adoption as the bigger risk. He shares practical methods for keeping AI productive and safe—such as building personal digital twins and placing a human firmly “in the loop.” Brimming with actionable leadership insights, hard-won lessons on brand and culture, and an energizing vision for AI-driven transformation, this episode is essential listening for anyone navigating disruption, building teams, or driving innovation at scale.

In this episode, Minter Dial welcomes adaptive entrepreneur and designer Justin Hai for a wide-ranging conversation that traverses the intersections of technology, stress, and the role of beauty and creativity in modern life. Justin Hai draws from his diverse background—spanning RISD design training, entrepreneurship, and the launch of Rebalance Health—to unpack his latest book, Stress Nation: Escape the Technology Trap, Eliminate Stress, and Reclaim Rest. Together, they explore the profound impact of technology and modern routines on our biological stress responses, with Justin Hai offering a refreshingly nuanced take on cortisol, sleep, and daily resilience. The discussion dives deep into how technology habits are rewiring our brains, why willpower alone isn't enough to break free, and the power of routines in restoring balance. Justin Hai challenges conventional thinking about beauty, productivity, and what it means to be adaptive—not only in business, but in navigating everyday pressures. Minter Dial and Justin Hai also tackle leadership in a hyperconnected world, discussing practical systems leaders can implement to safeguard their teams against burnout and stress. This episode is packed with actionable advice, personal stories, and an invitation to rethink the boundaries between tech, creativity, and well-being. Whether you're a leader seeking healthier routines for your organization, a parent managing devices at home, or simply grappling with the demands of the digital age, tune in as Minter Dial and Justin Hai share strategies and perspectives for reclaiming rest, joy, and connection amidst relentless technological noise.

In this conversation, Minter Dial welcomes leadership expert and coach Tess Fyalka, author of Walking the Leadership Ledge, who brings deep insight from years of cultivating leaders, especially those navigating the challenges of stepping into new management roles. Through their dynamic exchange, Tess Fyalka reveals her passion for empowering emerging leaders to find their unique leadership voice rooted in courage, authenticity, and compassion. Together, they unpack the realities of the "messy middle"—that liminal space where new managers must reconcile their own values with inherited company cultures, internal politics, and the sometimes conflicting styles of bosses above and teams below. The discussion highlights practical strategies to build team alignment, navigate organizational dysfunction, and foster genuine trust, not just as abstract values on a wall but as lived, actionable behaviors. Minter and Tess also delve into the art (and struggle) of delegation, reframing it as a tool for engagement and growth—for both employee development and for leaders seeking to avoid burnout. Tess introduces her concept of the “leadership ledge” as a metaphor for the uncertainty leaders face, and offers pragmatic advice on balancing courage with compassion, flexibility with resolve, and self-reflection with action. Whether you're a newly minted manager, an experienced leader aiming to polish new facets, or someone seeking to drive authentic purpose in your organization, this episode brims with straight-talking wisdom and practical tools. Join Minter Dial and Tess Fyalka as they strip away the myths of 20th-century command-and-control leadership and chart a path for resilient, human-centered leadership in today's ever-changing world.

Minter Dial welcomes Anthony Reeves, creative leader and author of "Eat the Donkey," for an honest and deeply personal discussion that bridges the worlds of the Australian Outback and today's most competitive boardrooms. Anthony brings a unique perspective shaped by his early years in one of the harshest landscapes on earth and his subsequent rise through the ranks of global giants like Amazon, WPP, and Kohler. Together, Minter and Anthony examine the lessons of resilience, perseverance, and purposeful stillness—insights drawn from both childhood survival and high-stakes business. Anthony shares candid stories about his journey, including what it's truly like to work inside Amazon's legendary culture of customer obsession, frugality, and relentless invention, and how those principles translate to sustainable long-term success. The conversation dives into the tension between busyness and meaningful productivity, the pitfalls of short-term thinking driven by market pressures, and why so many companies lose sight of what really matters. Anthony opens up about his own breaking point—how outward markers of success can mask internal struggles—and challenges leaders to pursue purpose and impact over perfection. Minter and Anthony also discuss why great companies must accept imperfection, focus on being extraordinary at what matters most, and cultivate environments where people—and brands—can find meaning, inside and out. Throughout, Anthony's hard-won wisdom blends with Minter's probing questions, offering actionable takeaways for anyone grappling with the realities of modern leadership, fulfillment, and organizational culture. Tune in for a conversation that's as much about humanity and what we value as it is about business, and discover new frameworks for building resilient, purpose-driven organizations in an ever-changing world.

In this conversation, Minter Dial sits down with entrepreneur and growth expert Cody Schneider, who brings years of hands-on experience from building early-stage startups, scaling teams, and innovating at the cutting edge of AI-powered growth tools. In this wide-ranging exchange, Cody Schneider shares the lessons he's learned from helping companies embrace digital transformation, with a special focus on fostering individual agency and unlocking the power of in-house champions. The discussion dives into the realities of AI adoption in organizations—why simply mandating usage rarely works, and how empowering team members to automate their own workflows can supercharge productivity and satisfaction. The pair also explores the evolving media landscape, with Cody Schneider emphasizing why distribution and owned media are quickly eclipsing product as key competitive moats in a world where creating features is easier and cheaper than ever. He introduces listeners to his compelling concept of “digital gravity,” revealing how brands can build a defensible presence and lasting influence online. Whether you're navigating AI implementation, wrestling with brand-building in a crowded space, or searching for the right approach to content creation in an AI-driven world, this episode is packed with actionable insights and fresh perspectives. Tune in as Minter Dial and Cody Schneider challenge conventional wisdom and offer new frameworks for thriving in today's fast-evolving business environment.

In this episode of Minter Dialogue, host Minter Dial sits down with Peter Morgan, a theoretical physicist turned entrepreneur, data scientist, and AI consultant. With a career that spans from quantum particle physics to building tech companies and now leading Deep Learning Partnership, Peter Morgan brings a provocative and insightful perspective on the current state and future of artificial intelligence. Together, they explore the rapid evolution of AI — from large language models to today's focus on agentic AI and autonomous digital workers. Peter Morgan offers a candid look at the challenges and opportunities businesses face when implementing AI, demystifies artificial general intelligence (AGI), and weighs in on topics like AI and human emotion, the value of proprietary data, and ethical leadership in a time of technological upheaval. The conversation also spans the impact of AI on industries such as healthcare and cybersecurity, the shifting role of the human workforce, and what the emergence of agentic AI means for both business strategy and society at large. Whether you're an executive wondering how to future-proof your organization, or simply AI-curious, this episode offers a blend of humility, practical advice, and mind-expanding discussion that's sure to spark new ideas about our place in the age of intelligent machines.

Welcome back to Minter Dialogue (in English), where we explore the deeper journeys of leadership, meaningfulness, and personal growth. In this episode, host Minter Dial sits down with Marc Pitman, a seasoned coach, author, and expert in nonprofit fundraising, for a lively and insightful conversation that spans decades of leadership experience. What does it truly mean to lead with authenticity, humility, and confidence—especially in a world that often equates doubt with weakness? Marc Pitman shares his unique perspective on the evolving landscape of coaching in America, diving into the essential qualities that make great leaders and coaches alike. Drawing from his own journey, Marc Pitman examines the interplay between doubt and action, the power of self-awareness, and the challenge of finding your own voice amidst societal pressures and business demands. Together, Minter Dial and Marc Pitman discuss everything from the stigma of coaching, the pitfalls of rigid leadership, and the importance of humility, to navigating succession and legacy in business and nonprofit organizations. With candid stories, practical analogies, and thoughtful debate, this episode is a must-listen for anyone seeking purpose, personal growth, and true leadership in their life and work. Tune in to discover how doubt can become your ally, why embracing your strengths and weaknesses matters, and how to carve a legacy that goes beyond mere success—courtesy of two voices passionate about elevating the conversation around leadership.

In this episode, host Minter Dial sits down with Warren Kornblum, an accomplished marketing leader, advisor, and now author of "Notes from the Brand Stand." Together, they dive deep into the world of brand strategy—discussing its evolution, the critical role of purpose, and the delicate balance between staying true to a brand's identity while adapting to a changing business landscape. You'll hear Warren Kornblum reflect on his journey from running his own ad agency in Toronto, to serving as Toys R Us' first global Chief Marketing Officer, to advising powerhouse brands and finally, to capturing his decades of insights in his new book. Throughout the conversation, Minter Dial and Warren Kornblum explore how brands create real emotional connections, why “purpose” is central to lasting success, and the challenges leaders face as their companies scale and come under new ownership structures. Packed with honest anecdotes—ranging from managing boardroom expectations to practical advice on aligning company culture—this episode is a must-listen for anyone interested in authentic branding, customer experience, and the stories behind some of the world's most recognizable companies. You won't want to miss Warren Kornblum's wisdom on what it really means to take a stand as a brand, and how to keep brands trusted—and loved—for the long term.

In this special episode, host Minter Dial reconnects with celebrated marketing strategist and author David Meerman Scott for their third lively conversation together. As they reflect on their decade-long friendship, David Meerman Scott shares insights from the freshly updated edition of "Marketing Lessons from the Grateful Dead," co-authored with Brian Halligan, co-founder and former CEO of HubSpot. Together, they explore why the unconventional, fan-centric business lessons from the Grateful Dead are more relevant than ever in an age dominated by digital chaos and AI. David Meerman Scott unpacks the enduring legacy of the band, discussing the importance of human connection, fandom, and letting go—both in music and business. The discussion also dives into leadership transitions, from Jerry Garcia's era to the bold addition of John Mayer, examining how the band's openness to innovation has kept their music and message alive for new generations. Tune in for a conversation that covers everything from navigating change in business and life to the power of authentic experiences and the wisdom in embracing both risk and generosity. Whether you're a marketer, a Deadhead, or simply curious about how to build lasting legacies, this episode is packed with stories and actionable insights you won't want to miss.

In this episode, host Minter Dial sits down with Chris O'Neill, a proud Canadian business leader with a rich and varied background that includes leadership roles at Google, Evernote, and multiple startups across Silicon Valley. Chris O'Neill opens up about his formative experiences working in retail, the value of hard work, and how these lessons shaped his approach to business and parenting. Their conversation dives deep into themes of resilience, team-building, and the importance of staying grounded—even while navigating the pressures of high-profile roles in tech and business. They explore the ways AI is impacting work and society, what it truly means to build strong company culture, and why purpose and authenticity make brands stand out in today's crowded landscape. Whether you're curious about leadership, the future of technology, or how personal values shape a career, this episode is packed with insights on playing the long game, fostering meaningful connections, and thriving through change. So grab your headphones and join us for a thought-provoking dialogue that's equal parts practical advice and inspiration.

Dans cet épisode, Minter Dial reçoit Vincent Tessier, expert reconnu en innovation, passionné par la technologie et les mondes immersifs. De la réalité virtuelle au métaverse, en passant par l'intelligence artificielle, Vincent Tessier partage son parcours, ses différentes activités—du conseil audiovisuel à la direction d'entreprise, en passant par la création d'une salle de cinéma virtuelle et l'édition d'un média en ligne dédié à l'innovation. Au fil de la conversation, nos deux intervenants abordent non seulement les défis et opportunités liés au développement des technologies XR et IA, mais aussi des questions profondes sur l'éthique, la transformation des liens sociaux dans les mondes virtuels, et la nécessaire vigilance européenne face aux géants américains et chinois de la tech. Préparez-vous à plonger dans un échange riche en anecdotes, en réflexions stratégiques sur l'innovation et en perspectives fascinantes sur ce que nous réserve l'avenir des technologies immersives et de l'intelligence artificielle.

Leadership coach Natasha Skolny joins Minter Dial to explore authentic leadership through the lens of her figure skating background. Based in Toronto, Skolny works with high-achieving women seeking to lead on their own terms whilst shedding corporate armour. The conversation examines how sports cultivate self-knowledge, the challenge of balancing authenticity with professional expectations, and why genuine connection matters more than conformity. From navigating social media's impact on future leaders to understanding the difference between being yourself and truly knowing yourself, this episode challenges conventional leadership wisdom whilst emphasising the power of vulnerability and presence in creating meaningful impact. Key Points: 1. Corporate Armour and Authenticity: Women leaders often conform to masculine leadership styles to be heard, particularly in boardrooms. Dropping this protective armour and leading authentically—through vulnerability and genuine connection—creates more impactful leadership than maintaining a protective facade. 2. Conversation as Leadership's Highest Tool: Intentional, present conversations build trust and connection with teams. In an AI-driven world focused on efficiency, creating space for genuine human interaction—understanding what matters to people beyond their work output—distinguishes exceptional leadership from mere management.

This podcast features a conversation between host Minter Dial and guest Cat Holt, founder and CEO of Coologee. They discuss the importance of branding in today's business landscape, exploring how it impacts company performance, employee engagement, and customer relationships. Cat shares insights from her experience in the insurance industry, particularly her work at Progressive. The discussion touches on the challenges of integrating brand strategy into data-driven organisations and the role of AI in marketing and branding. Key points: 1. Brand is crucial for companies to outperform competitors and create meaningful connections with customers. 2. The importance of maintaining humanity and intuition in branding decisions, even as data and AI play increasingly significant roles.

“Today, whether it's an increase in narcissism, a reduction in time, or an obsession with technology, there are many reasons why people are understanding themselves to be and seeming to feel that there's less empathy out there,” says Minter Dial, keynote speaker and author of Heartificial Empathy: Putting Heart into business and Artificial Intelligence. He goes on to explain the effects that this minimal amount or complete lack of empathy has in the world of business, one of which leaves customers feeling as though their needs and desires aren't being heard, understood, or addressed. As a result of this, people, on the whole, are beginning to lose their loyalty for certain companies, and are unable to establish it for new ones.    A seemingly obvious answer to this problem might be to program empathy into the machines with which we increasingly interact, to encode our experiences with empathy in order to ensure that it's there—whether in an application online, an AI-driven personal shopper or automated checkout stands at the market. And while integrating empathy in AI might be a good idea, is it possible? Are we capable of encoding machines to show empathy when we are incapable of showing it ourselves? According to Minter Dial, this is an important question to ask, as it will force us to turn the mirrors on ourselves and consider why empathy is so important and whether we are capable of practicing it once again.  Tune in to hear Minter Dial discuss a range of issues on this topic, and visit minterdial.com for more of his work.

In this captivating episode, Minter Dial takes us through the concepts in his book, Heartificial Empathy: Putting Heart into Business and AI, as he explores how empathy can revolutionize both business practices and the future of artificial intelligence. Minter delves into the idea of teaching machines to understand and practice empathy — a concept that holds immense potential for transforming business culture and tackling global mental health challenges. Tune in to learn: ·       How empathy can be integrated into AI and technology ·       The challenges of fostering empathy in a fast-paced business world ·       Why empathy is crucial for innovation and leadership ·       Can AI be a tool for enhancing mental health solutions? Minter Dial, an accomplished storyteller and former L'Oréal executive, is now a globally recognized consultant and speaker. With over 16 years of experience, Minter advises companies on how to navigate leadership, branding, and cultural transformation, helping organizations build a more human-centered future. He's worked with top-tier brands like Google, Samsung, and L'Occitane to help them implement more empathetic and innovative approaches. Stay up to date with Minter's work by visiting his website! for the latest on empathy, AI, and transformative leadership. Episode also available on Apple Podcasts: https://apple.co/38oMlMr

Join us in this episode as Minter Dial discusses his groundbreaking book, Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. By exploring the power of empathy, Minter demonstrates to readers how to harness one of the most underutilized yet potentially powerful levers of productivity in both business and mental health. Can empathy be learned by humans and machines alike? Minter sits down to explain… Hit play to discover: How to make AI more humane.  Why so many people rebuke the progression of machine-learning.  The reason why our society is less empathic than it was in the past.  Whether or not therapeutic AI can help resolve mental health disorders. Minter Dial is a passionate storyteller, award-winning filmmaker, and author of seven books. A former executive with a 16-year global career at L'Oréal, Minter now travels the world as a renowned speaker and consultant, helping organizations navigate Leadership, Branding, and Cultural Transformation. He has captivated audiences both in-person and virtually at major conferences worldwide and has collaborated with top-tier companies, including L'Occitane, Google, Samsung, Rémy Cointreau, Kering, and Tencent. You can keep up with Minter's latest work by visiting his website! Episode also available on Apple Podcasts: http://apple.co/30PvU9

This podcast features a conversation between host Minter Dial and guest Flavia Barbat, exploring the intricacies of branding and communication. Flavia, originally from Transylvania, shares her journey as editor-in-chief of Branding Mag and her approach to crafting meaningful brand narratives. The discussion delves into the importance of nuanced, long-form content in a world dominated by short attention spans and clickbait. Flavia emphasises the need for honesty and clarity in brand communication, challenging the notion that every brand needs a world-changing purpose. The conversation also touches on her efforts to reshape Romania's national identity through branding principles. Key points: 1. The value of long-form, nuanced content in brand communication 2. The importance of honesty and clarity over forced brand purpose

Marketing isn't just about selling—it's about purpose, meaning, and engagement. In this episode, I sit down with Minter Dial to explore how brands can align internal culture with external messaging, create meaningful customer relationships, and even incorporate play into work. We'll also dive into the power of self-awareness and how knowing thyself can transform both business and life. This is an episode filled with inspiration and actionable insights.Guest LinksConnect with Minter on LinkedInMinter's WebsiteCheck Out Minter's Books on AmazonLearn More: Buy Digital Threads: https://nealschaffer.com/digitalthreadsamazon Buy Maximizing LinkedIn for Business Growth: https://nealschaffer.com/maximizinglinkedinamazon Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/books/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

Episode 129. Joining us from London is Minter Dial - former board member at L'Oreal now documentary maker, speaker and author. We talk about the importance of risk in our lives, finding purpose and how to figure out who you are. Minter is the one of those you could speak to all day and tells a fascinating story of his grandfather's death in WW2. He's lucky enough to have Barack Obama and I as followers on X. Enjoy...Find Minter https://www.minterdial.com/ and on X https://x.com/mdialMister Kindness now on Twitter/X https://twitter.com/MisterKindnessFollow us on Instagram https://www.instagram.com/misterkindness_podSubscribe on YouTube https://www.youtube.com/channel/UCg8snrvTqs8_AjgIq_sIsMgMis ter Kindness on Facebook https://www.facebook.com/njohn.kindness.9on#mindfulness #trauma #PTSD #risk #leadership #selfdiscovery #misterkindnesspodcast #knowyourself #switzerland #purpose #meaning #WW2

Welcome and Introduction - Minter Dial welcomes Jay Baer back to the show after five years. - Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor. Jay Baer's Background and Expertise - Jay Baer shares his extensive experience in digital marketing and customer experience. - Discussion of his new book, "Time to Win," and its powerful insights. The Importance of Domain Names in Branding - Jay Baer explains the process of choosing book titles and securing domain names. - Emphasis on the significance of having a memorable and relevant domain name for branding. Empathy and Customer Experience - Jay Baer and Minter Dial discuss the decline of empathy in business interactions. - Jay highlights the importance of treating customers with dignity, respect, and kindness. - The concept of an "empathy deficit" in modern business and its implications. Efficiency vs. Empathy in Business - Exploration of the tension between efficiency and empathy in customer service. - Jay Baer argues that true empathy is circumstantial and requires understanding individual customer needs. - The challenge of balancing efficiency with genuine customer care. The Role of Speed in Customer Satisfaction - Jay Baer discusses the critical role of speed in customer experience. - The concept of "responding without answers" to manage customer expectations. - The importance of setting realistic expectations for response times. Internal Communication and Organisational Efficiency - The necessity of fast internal communication to achieve external responsiveness. - Jay Baer emphasises the need for internal cohesion and alignment to meet customer expectations. The Future of AI in Customer Service - Jay Baer predicts the increasing role of AI in customer service and its impact on job roles. - Discussion on the balance between AI efficiency and maintaining a human touch in interactions. Setting Expectations and Managing Customer Perceptions - The importance of setting clear expectations for response times and service delivery. - Jay Baer shares examples of how businesses can manage customer perceptions through effective communication. Conclusion and Contact Information - Minter Dial praises Jay Baer's pragmatic solutions and engaging insights. - Information on how to contact Jay Baer, hire him for speaking engagements, and access his books. - Mention of Jay Baer's website (jaybaer.com) and the book's website (thetimetowin.com) for further resources and research. Final Thoughts - Minter Dial reflects on the importance of balancing speed, empathy, and efficiency in business. - Encouragement for listeners to apply Jay Baer's principles to improve their customer experience strategies.

Minter Dialogue with Mark Hurst In this episode of the podcast, Minter Dial welcomes Mark Hurst, a digital strategy expert and founder of Creative Good. The conversation begins with a nostalgic reflection on their long-standing acquaintance and shared interests, particularly their collaborative work on World War II research. Mark delves into his career-long mission to improve technology for the benefit of users, highlighting his early optimism during the advent of the web in the mid-90s. He contrasts this with his current concerns about the unethical practices of the major tech companies. Mark discusses his radio show, Techtonic, which he started to address the negative impacts of these tech giants. He emphasises the importance of ethical considerations in technology development and criticises the industry's shift towards exploiting users for profit. The conversation also touches on the historical context of tech regulation, the role of customer feedback in product development, and the ethical dilemmas posed by modern capitalism. Minter and Mark explore the potential for more responsible business models, such as cooperatives and B Corporations, and reflect on the legacy of companies like Hewlett-Packard. The episode concludes with Mark recommending an insightful interview with astronomer Sam Lawler on his show, which highlights the broader implications of unchecked technological growth. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

Many businesses employ cutting-edge technology to hit their biggest goals. However, one important factor in achieving business success is often neglected – empathy. In this conversation, Mark Cox sits down with Minter Dial to discuss how empathy is the key competitive advantage in the 21st-century marketplace. Minter breaks down the two styles of emphatic understanding and the two things that hinder empathy from growing in workplaces. Minter also explores how artificial intelligence can be employed to help people render more emphatic messaging and build more inclusive teams.

How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, just released in 2023 to include all the latest AI shenanigans and progress.Minter shares his emotional leadership story about how 9/11 opened his eyes to his own priorities and how he wanted to show up as a leader. We discuss how to put heart into AI and three key questions leaders need to answer before investing in it. Minter shares use cases where AI can help us at a very human level, can help us create engaging customer experiences, and helps solve both the loneliness epidemic and the shortage of mental health professionals. We also muse on how AI is transforming leadership and work - and why we can't expect perfection from a system if we can't be perfect ourselves! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Not everything needs to be told to everybody. You can still have secrets and still be authentic, vulnerable, and full of integrity. As humans, we are not perfect. We cannot create something and expect perfection from that without holding ourselves to the same level.The AI will only be as good as what you put into it. It is about intentionality and working with the AI, not just expecting the AI to do everything perfectly on its own. "People tend to hold AI up to a higher standard than we hold ourselves up to. I find this to be a problem. [If we are expecting perfection] we are never going to get it!" — Minter Dial References Mentioned:The Empathy Edge Podcast: Minter Dial: How Being Yourself Makes You a Better LeaderThe Empathy Edge Podcast: Paul Marobella: Leading Through CrisisBrand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria!About Minter Dial, Professional Speaker, Author & Filmmaker​Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the Worldwide Executive Committee for the Professional Products Division (PPD). Previously, he was MD of L'Oréal PPD Canada and CEO Worldwide for Redken. He's the author of the WWII biography and documentary film, The Last Ring Home (2016) and three business books, Futureproof (FT Press ​2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition. He also runs three podcasts, Minter Dialogue in English and French, and The Joy of Padel.Connect with Minter Dial: Mydial LLP: minterdial.com X: twitter.com/mdial LinkedIn: linkedin.com/in/minterdial Facebook: facebook.com/minterdial Instagram: instagram.com/mdial Threads: threads.com/mdialBook: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2nd Edition) DigitalProof Press 2023 Substack Newsletter: Dialogos, Fostering More Meaningful Conversations Podcasts:Minter Dialogue (in English and French)The Joy of PadelJoin the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

Unlocking Empathic AI with Minter Dial is a pioneering exploration into the intersection of technology and human connection. Spearheaded by Minter Dial, a leading expert in digital transformation and empathy-driven leadership, this initiative seeks to harness the potential of artificial intelligence to enhance human experiences and relationships. Through insightful talks, workshops, and cutting-edge research, Minter Dial empowers individuals, businesses, and technologists to leverage AI for not just efficiency but also emotional intelligence. Unlocking Empathic AI is a visionary journey that bridges the gap between technology and empathy, promoting AI solutions that are not just smart, but also compassionate, and ultimately, cultivating a world where technology amplifies our humanity rather than diminishes it. Website: https://about.me/minter

Welcome to another riveting episode of Super Entrepreneurs Podcast, where today we delve into the art of transformational leadership and the power of storytelling with none other than Minter Dial, a renowned international speaker, author, and celebrated filmmaker. Discover the secrets behind successful luxury brand marketing and the profound impact of authentic self-awareness both in life and the corporate sphere.   In this episode, Minter unveils his journey of crafting compelling narratives, his insights into employee engagement in the luxury sector, and the pivotal role of meaningful connections in business growth. Join us as we explore the delicate balance between dreaming big and practical execution, all while navigating the complexities of modern-day marketing and brand sustainability.   Whether you're an aspiring entrepreneur, a seasoned executive, or simply passionate about elevating your leadership style, this conversation promises to equip you with the wisdom to inspire, innovate, and influence more effectively. So tune in, as we decode the blueprint to fostering a purpose-driven life and career with Minter Dial   Chapter Stamps:   [00:00:00] Introduction to the business phases and customer centricity. [00:01:05] Shahid Durrani introduces Minter Dial on Super Entrepreneurs Podcast. [00:01:27] Minter shares the story behind being a filmmaker. [00:02:40] Discussion on Minter's documentary film 'The Last Ring Home'. [00:03:10] Minter talks about future filmmaking plans. [00:04:12] Minter's younger years and the influence of storytelling. [00:05:01] The importance of adapting communication for different audiences. [00:06:06] Minter discusses his proficiency in various languages. [00:07:09] Explaining the nuances of luxury marketing. [00:08:29] How the internet changed the landscape of luxury marketing. [00:09:44] Minter's role in assisting companies with brand leadership rather than marketing specifics. [00:11:28] Discussing the crisis of meaning and its impact on the workplace. [00:14:40] The importance of meaningful work and its alignment with personal missions. [00:18:07] How purpose and self-awareness can impact business growth. [00:20:15] The significance of employee-first customer-centricity. [00:23:15] The concept of the model of finitude and embracing imperfection. [00:25:57] The transformative power of self-awareness for individuals and companies. [00:27:19] The journey of discovering personal authenticity and its value.   Pullout Quotes:   "The heart of my work lies in telling stories – the bridge between oral narratives on stage and the complex tales woven through my films and writing."   "Luxury marketing isn't just about opulence and rarity; it's about crafting a narrative that resonates through every layer of the brand, from the artisans to the customer experience."   "At its core, a brand must pulse with the authenticity of its people – employees must breathe and live the story as much as they tell it."   "The crisis of meaning isn't an abstract concept; it's a tangible disconnect in our daily lives. The antidote? Deep, personal alignment with our work and our world."   "Engagement and performance are two sides of the same coin, but the true currency is purpose. Without it, we're just going through the motions."   Socials:   Website: www.minterdial.com X & IG: @mdial Threads & LI: @minterdial     Disclaimer: Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts.     Notice to the Super Entrepreneurs community:   Before we part, remember to join our Private Facebook group, 'Mindset for Business Success' Here we share mindset wisdom to elevate your life and business LIVE every Tuesday morning(EST), ready for a transformative journey? 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Get ready for a fascinating conversation on artificial empathy and putting more heart into business and AI. In this Partnering Leadership conversation, Minter Dial, award-winning author and renowned international keynote speaker, shares insights from the significantly expanded and modified edition of his award-winning book Heartificial Empathy, 2nd Edition: Putting Heart into Business and Artificial Intelligence. In the conversation, Minter reflects on essential developments in artificial intelligence and the new context post-pandemic of the future of work. He shares why empathy can be a competitive advantage, how to cultivate it authentically in your organization, and the right mindset for leveraging AI. Minter Dial goes on to explain the evolution of AI and the rise of generative AI. He discusses the need for empathy in our lives and workplaces and how empathy and ethics must be intertwined in AI systems. You'll hear unique perspectives on how reading fiction develops empathy muscles and Minter's illuminating experience bonding with an empathetic AI named JJ.If you want to foster more meaningful connections and inject heart into your leadership and business, this episode is for you!Actionable TakeawaysHear how generative AI like ChatGPT reflects humanity based on the data we provide it.Learn why Minter focuses on embedding cognitive empathy versus emotional empathy in AI systems. Understand the difference between the deliverer and receiver of empathy.Discover how reading fiction helps build empathy by seeing through someone else's eyes.  Find out why Minter believes we must get back to more human interactions versus purely digital relationships.Connect with Minter DialMinter Dial Website Minter Dial LinkedIn Heartificial Empathy: Putting Heart into Business and Artificial Intelligence  Additional ConversationsLeading Through The Disruptive Economics of Artificial Intelligence with Professor Ajay Agrawal Exploring AI's Impact on Business with Paul Daugherty: Accenture CTO & Co-author of Radically Human: How New Technology Is Transforming Business and Shaping Our Future Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

This is our last episode with Mr. Minter Dial. Distinguished speaker and the author of the new book, "Heartificial Empathy”. Today, we're diving into the deep topic of mental health, spirituality, and self-awareness. Stay tuned as Mr. Minter discusses his thoughts about the center of being, the different perspectives on mental health, the pharmaceutical industry's role, and the importance of resilience. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

 Sean: For aging people who feel lonely or even younger people who feel the longing of loneliness and having someone to talk to, do you think that it would be a good, long term solution for them to communicate with an AI, even if that AI may or may not make them feel good about themselves? Minter: The word that's important, I think, in what you said is, is it a good solution? And I think it is a good solution, but not the best solution. The best solution is probably having your grandchildren and your children in your company hanging out. And it's human to human. However, people today are extremely self engrossed. They are doing what they have to do. They have less time to listen to other people. And especially today, the sort of intolerance for grandfather who's going to tell the same story 50 times. But the issue and one of the three main reasons why I got to write this book is that we've also seen a hellaciously large amount of mental health disorders, especially amongst the young. And I put this down to a number of things, but one of them being a lack of meaningfulness, a sense, a crisis of meaning, but also because of greater awareness, also because of a broader definition of what this is and the type of solutions, pharmaceutical or other, that are out there. And I think there are other issues as well in terms of how we are no longer as resilient as, for example, your grandfather or my grandfather who was killed in the Philippines. I mean, you know, so there's a whole lot of things that have gone on. And on top of that, when people have mental health disorders declared, they can't find therapists because they're just not enough therapists, trained therapists out there to do the work. And is it a good solution? Well, sometimes they may get bad advice for sure. But by the way, that happens in real life as well. You go chat with a friend about your situation and they give you advice. Is it always the best advice? You know, I'm going to put a little wager on and know. Is the AI going to be perfect? No. By the way, is AI capable today of therapeutic AI? No. Because it hasn't been sufficiently trained, but it's moving towards that. .And of course it's better to have a friend who knows you, your context and those deep friends. So is AI going to replace all that? No. And then the other thing to recognize is that outside of the fact that we as human beings, not only do we not always have the time, we sometimes don't have enough data to learn how to be appropriately empathic. But with a machine, it's going to learn over time and it's going to be able to respond if you program it with good ethics and some good ideas around the types of therapies that you can produce, it will listen to you ad nauseam. It can be programmed not to be distracted. It can be programmed to provide you with some good ideas. It doesn't have to be like a prescription of medication. Obviously not, but it can do some things and it can certainly be better than a lot of people, depending on the situation, depending on the relationship. And if it's well programmed, I am very optimistic that it will provide a good solution to help with your lack of therapists, with the inversion of the population growth, with being available at 2 a.m. in the morning when the young teenager is feeling terribly distressed. - - - YouTube: https://www.youtube.com/leadershipstack Website: https://leadershipstack.com Facebook: https://www.facebook.com/leadershipstack Leadership Stack Merch: https://leadershipstack.com/shop/ - - - Minter Dial Website: https://www.minterdial.com/ Book: https://minterdial.com/books/heartificial-empathy  

Are you curious about how artificial intelligence can enhance empathy? How can businesses leverage AI to create a more empathic workplace and improve customer experiences?  In this episode of "Predictable B2B Success," host Vinay Koshy sits down with Minter Dial, an acclaimed author and marketing influencer, to dive deep into the fascinating world of artificial empathy. Get ready to explore the intersection of technology and human connection as we discuss Minter's book, "Heartificial Empathy," and its impact on successful change initiatives.  Discover why understanding empathy is crucial for encoding it effectively into AI systems and how companies can align their culture with AI-powered empathic capabilities. We'll also explore the ethical considerations of therapeutic AI and the potential for AI-powered tools to revolutionize the art of questioning in business.  Join us as we unravel the mysteries of artificial empathy and its implications for B2B success. Stay tuned for an enlightening and thought-provoking conversation that will challenge your perspective on the future of AI. Some areas we explore in this episode include: The importance of understanding empathy to create artificial empathyDefining the purpose of making AI more empathicThe role of programmers in encoding empathy effectivelyAligning company culture with the AI's empathic capabilitiesThe importance of an ethical framework in AI constructionUnderstanding and addressing mental health in the workplaceThe potential for therapeutic AI in addressing mental health issuesTrust and transparency in therapeutic AIThe challenges in creating a bot that can handle entire conversations and provide therapeutic supportThe need for regulation and legislation in the field of therapeutic AIAnd much, much more.

Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:  Salesforce Marketing Cloud  ICUC  Full Episode Details   Empathy is vital for social media managers, but how can they put it into practice on a daily basis?  Our guest on this episode says it's “a wonderful art within management” but needs to be applied in the right way and at the right times.  Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy' and the role it can play in your use of AI.  Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.  In This Episode:  0:00 – Introduction  5:38 – What's new in the world of empathy?   8:55 – How people misunderstand empathy  11:31 – Empathy isn't a weakness  15:05 – How a lack of empathy impacts trust  16:24 – Empathy and AI  18:04 – Different types of empathy  19:08 – Why we run out of empathy  20:22 – Empathy and AI (continued)  26:31 – How can we develop empathy for AI?   30:46 – Just breathe  31:51 – Minter's favorite AI platforms  36:06 – Minter's final two  39:01 – Outro   Resources  Schedule a consultation with ICUC  Grab your free Social Media Audit Bundle  Visit Minter's website  Follow Minter on LinkedIn  Follow Minter on Twitter  Follow Minter on Instagram  Follow Minter on Facebook  Minter's book – ‘Heartificial Empathy'  Minter's book – ‘Heartificial Empathy' on Amazon    Visit SocialPros.com for more insights from your favorite social media marketers. 

Today's interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and insurance products to leading automotive, housing, and mobile technology companies. Deb joins me today to talk about the ‘why' & vision for their transformation, how long the programme has been running, what they have achieved in terms of outcomes, how the pandemic impacted things, the outlook for the future and how they aim to leverage new technologies as well as some key learnings & top tips for others on their own journey. This interview follows on from my recent interview – Developing empathy within ourselves and the machines that we build – Interview with Minter Dial – and is number 470 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Our guest this week to share 3 thoughts on this topic is Minter Dial, who is an international professional speaker, elevator and a multiple award-winning author. Minter has his finger on the future of technology in business and has great advice on how to ensure the human side of business stays ever present. TOPIC: How to Put the Heart into A.I. GUEST: Minter Dial   THOUGHT #1 - Don't Ignore It - Have it Represent the Brand in Your Culture & Values THOUGHT #2 - Support Human Conditions like Mental Health THOUGHT #3 - Listen More - This Plays a Big Part   CONNECT: Website: MinterDial.com Blog (Substack): Dialogos - Meaningful Conversations Podcast: Minter Dialogue Book: Heartificial Empathy Book: You Lead Book: FutureProof PBS Documentary: The Last Ring Home Instagram: @mdial Linkedin: Minter Dial Twitter: @mdial YouTube: DialMinter   MINTER DIAL'S BIO: Minter Dial is an international professional speaker, elevator and a multiple award-winning author.  Minter's core career stint of 16 years was spent as a top executive at L'Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division (PPD), in charge of Digital, Communications, Education, the Eco-Salon and Business Development. Previously, he was MD of L'Oréal PPD Canada and MD Worldwide for Redken.  He's the author of the WWII biography and documentary film (The Last Ring Home 2016) and three award-winning business books, Futureproof (FT Press 2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition (2023).  He has a weekly podcast, Minter Dialogue, and is currently working on a new book, being published serially online, Dialogos, Fostering More Meaningful Conversations via Substack https://minter.substack.com    RESOURCES: A.I. Platforms - hume.ai, cyrano.ai, mpathic.ai Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: TCreate Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

We queried ChatGPT: Is empathy important in business success? ChatGPT Response: Yes, empathy can be an important factor in business success. Empathy is the ability to understand and share the feelings of others, and it can be beneficial in many ways in the business world. …Empathy can help build strong relationships with clients and customers. …help foster a positive work environment. …help in problem-solving and decision-making. We asked ChatGPT: Do you have “empathy”? ChatGPT Response: As an AI language model, I do not have emotions or personal experiences, so I cannot feel empathy in the same way that a human being can. However…I can respond to questions about emotions and provide information about how people typically experience empathy. We asked ChatGPT for empathy-relevant movie and TV character quotes: ChatGPT Response: ** “The greatest thing you'll ever learn is just to love and be loved in return.” [Moulin Rouge, 2001 film] ** “To understand all is to forgive all.” [Les Misérables, 2012 film] ** “Empathy is about finding echoes of another person in yourself.” [Her, 2013 film] We'll ask Minter Dial, Grin Lord, Don Schuerman and Dr. Alan Cowen for their take on The Future of Empathy vs AI: Taking Care of Business or How Does It Feel?

My guest today is Minter Dial. Minter is an award-winning and bestselling author of four books, professional speaker, consultant, brand leadership expert, and host of the Minter Dialogue – Leadership, Brand Strategy & Transformation Podcast. In his recent book “You Lead. How being yourself makes you a better leader”, Minter argues that business leaders perform better and deliver superior results, when they are themselves and come across as genuine.  I am very excited to have a conversation with Minter on this today.   Stay in touch with Minter via: Substack: https://minter.substack.com Website: https://www.minterdial.com/ LinkedIn: https://www.linkedin.com/in/minterdial/ Instagram:https://www.instagram.com/mdial/  Twitter: https://twitter.com/mdial Youtube: https://www.youtube.com/@MinterDial #leadership #beyourself #storytelling #mindset #purpose #career #reachingyourgoals #delygate If you have comments on the show or like to work with Johanna, you can reach her at Johanna.Herbst@delygate.com. You will also find more information on the show at https://www.delygate.com/podcast.  Lastly, to get inspiration in your inbox, please sign up for our newsletter (https://delygate.substack.com/).

Minter Dial is a professional speaker, author and elevator, specialized in leadership, branding and transformation. An agent of change, he's a three-time entrepreneur, who has exercised twelve different métiers and moved country fifteen times. Minter's core career stint of 16 years was spent as a top executive at L'Oréal, member of the worldwide Executive Committee for the Professional Products Division. He's author of the award-winning WWII story, The Last Ring Home (documentary film and book, 2016) as well as three prize-winning business books, Futureproof (2017) and Heartificial Empathy (2019). His book on leadership, You Lead, How being yourself makes you a better leader (2021) won the Business Book Awards 2022. Minter is working on a new book, Dialogos, a featured publication on Substack, about fostering more meaningful conversation. He is passionate about the Grateful Dead, Padel Tennis and languages. Take a stroll down ‘shakedown street' as Minter and Lou connect on Thrive LouD. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***