Practice Management Nuggets

Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn't the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.  Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge's Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business. Does Your PIA Include Cybersecurity Risks and Mitigation Plan? You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business. In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA. #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA See all the show notes and links on our website! https://PracticeManagementNuggets.Live

Have you ever said, If only our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

Have you ever had an employee who has made a mistake and now you're scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example: Petty theft (personal gain) Snooping in patient or employee records (disregarding policies) Faxing a report to the wrong recipient (carelessness) Using patient or employee information to cause harm (malice) When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate. In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices. Show Notes 00:00   Welcome 01:00   Introduction Stacey Messner, Leader In HR StaceyMessner.com 05:29   Stacey Messner's #1 Tip for Healthcare Providers and Clinic Managers about managing human resources. 06:37   Scenario: Privacy incident in Ontario using workplace restoration Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do 10:09   Workplace restoration is about trust 14:39   Scenario: Looking at patient records 17:36   HR Checklist 19:16   What happened from their perspective? Being a better listener 26:37   Other scenarios 33:29   Consequences – Practice Management Success Tips 34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com   See all the show notes: https://PracticeManagementNuggets.Live

In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well. Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster? Would you like more referrals from other providers to your practice? You can accomplish these goals when you build your authority, appeal, and profits as an author. When it comes to writing a book, people are usually in one camp or another. The first camp thinks it's easy and the second camp thinks it's too daunting to tackle. The fact of the matter is that both groups need strategies and with these strategies they can be successful. Breaking strategies down into manageable nuggets is where authors find success.  Before you even consider strategies, however, you need to think about your why. That's where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book. Linda will walk you through some of the essentials for creating a profitable book that represents you well. If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that! See all the show notes: https://PracticeManagementNuggets.Live

You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.   Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding key criteria when reviewing (or preparing) your privacy impact assessment (PIA) policies, procedures information management agreements (IMA) privacy and security awareness training data storage outside of Alberta See all the show notes at https://PracticeManagementNuggets.Live

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business. Are you excited to start your chiropractic, medical, or dental practice, but don't have a plan to make it profitable business? Have you been in business for a while, but don't know if it is profitable? Have you been in business for a while, and are overwhelmed with debt and don't know how to move from debt to success? Are you a clinic manager in a healthcare business and don't know how to monitor the business for financial success? Healthcare providers learn their skills at medical school, but don't learn how to make their business profitable. Tammy Hyska can help you have a profitable business from day #1! Did you know that one of the best ways you can serve your customers better is by having a more profitable business? You can have a more profitable business starting tomorrow--even if you're not a "numbers person"! Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand! See all the show notes: https://PracticeManagementNuggets.Live

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice. Have you ever wanted to open your own healthcare practice, but you don't have a business background? Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank? Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?   Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business! Corrine Boudreau of Online Legal Essentials can help you! Corinne has developed guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. You know that I love templates – and tips, tools, and training to make it easy! Corinne delivers this for you! Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand! Meet Corinne Boudreau Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff. After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.   What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online. Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials. Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi. Corinne's hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey.   Corinne's motto is "Work Hard. Have Fun. Give Back." www.instagram.com/lawyercorinne   https://twitter.com/lawyercorinne   https://www.facebook.com/onlinelegalessentials  https://onlinelegalessentials.ca https://clubhousedb.com/user/lawyercorinne https://www.linkedin.com/in/corinne-boudreau-9b7b144/ My Takeaways Corinne's recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing! For example: Patients / clients terms of service, payments, Hiring documents, employees, contractors, associates or group practice; fee splitting, Physical location lease agreements Cost sharing Privacy policies including website, content protection Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne's #1 tip – get it in writing! Get started right away with the free Ultimate Checklist for Running a Business Online in Canada. Show Notes 01:35  Introduction Corinne Boudreau, Online Legal Essentials 04:47  Corinne's #1 Tip 06:18  What are the essential starting business documents for a new healthcare practice? 11:18  Website policies and practices 16:17  Corporate structure options for healthcare practices 19:40  Types of Insurance that a business should consider including cybersecurity insurance 23:55  Contracts – fee-splitting, associates, hiring contracts 29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service 32:48  Ultimate Checklist For Running A Business Online In Canada 34:45  Follow Corinne

What has been happening lately in cybersecurity in healthcare? Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you! Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks. Meet Anne Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. To find more, see https://getalexio.com   My Takeaways Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets. Secure the network Secure the people Disaster recovery plan Show Notes 00:10  Introduction 00:54  Episode #082 6 Deadly Sins  03:00 COVID-19 biggest influence on digital transformation 07:01  E-Health Saskatchewan Breach  10:31  Anne’s recommendations basic steps for healthcare practices 18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021  25:16  Episode #099 Table-Top Privacy Breach Fire Drills   28:00  Top 3 Tips Incident free 2021 29:08  GetAlexio.com 30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them. We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money. What Is Snooping? Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’. Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach. It is illegal. Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice. When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment. Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice. How Can You Prevent Employee Snooping? Let’s take a look at the pro-active steps that you can take today to prevent employee snooping. Show Notes 00:00 5 Steps To Prevent Employee Snooping   *start podcast here 01:01 What is Privacy? What is a Privacy Breach? 01:29 What Is Snooping? 03:08 Step 1. Be A Privacy Champion 03:25 Name A Privacy Officer - Accountability 04:41 Policies And Procedures 05:11 Build Privacy Into Everything You Do 05:20 Step 2. Train 08:13 Step 3. Reasonable Safeguards 09:34 Step 4. Monitor 10:21 Step 5. Consequences 10:48 Sanctions and Discipline Policy 11:08 Privacy Breach Reporting 11:17 Employee Snooping 13:05 Summary 5 Steps https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/ Key word Searchie https://PracticeManagementNuggets.Live/search  

Use Table-Top Privacy Breach Fire Drills to Protect Your Practice Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business! If a privacy and security incident hits, you will be in crisis mode. This is not the time to read your procedures for the first time. Instead, having a solid, approved, and well-tested privacy breach management plan will be critical to an effective response. Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team using a simple privacy breach scenario. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an incident and—even better—help you to prevent a privacy breach in your healthcare practice. Recorded February 23, 2021 Show Notes 00:38  Introduction Jean L. Eaton 00:45  Find an example. Saskatchewan IPC finds ransomware attack results in one of the largest privacy breaches in this province involving citizens’ most sensitive data. January 8, 2021 - Ron Kruzeniski, Information and Privacy Commissioner. https://oipc.sk.ca/saskatchewan-ipc-finds-ransomware-attack-results-in-one-of-the-largest-privacy-breaches-in-this-province-involving-citizens-most-sensitive-data/ 04:15  4 Step Response Plan 05:20  Step 1 Contain the Breach 05:50  Step 2 Evaluate the Risks 06:54  Step 3 Notify 07:19  Step 4 Prevent The Breach From Happening Again Do you need help to create your privacy breach management plan – and a mentor to help you get it done? Check out the 4 Step Response Plan https://informationmanagers.ca/4-step

You might need to amend your PIA if you want to: add a new digital health app or patient portal to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, or the CII or CPAR projects, expedited Netcare Privacy Impact Assessment, use the internet to get telehealth on-line consultations for your patients, update your participating custodians and privacy officer, and regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA). A PIA is a practical business tool in your healthcare practice. A PIA is an important tool that you can use to help you with project management. It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money. The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently. Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information. Show Notes 01:14  Introduction Jean L, Eaton 05:08  What Is A PIA 06:46  Purpose of a PIA 10:53  PIA Facilitates Discussion 11:57  PIA Will Help You Select Vendors 13:38  PIA Process 16:12  What is a p-ORA?   17:20  When do you need a privacy impact assessment (PIA) amendment? 19:17  Is It A New PIA or Amendment?  20:55 Common scenarios 21:47 Change in Custodians 22:38  New Location 23:17  Alberta Netcare Portal 24:47  Previous PIA is more than 2 years ago 25:20  Telehealth 26:16  PIA Timeline 28:04  10 Steps To Prepare Your PIA Amendment 28:14  Step 1 Locate Previous PIA 31:03  Step 2 Review Your Current IT 40:07  Step 3 Review Policies Procedures 40:43  Step 4 Review Your Safeguards 41:34  Step 5 Authorizing User Permissions 43:43  Step 6 Training Policies 45:21  Step 7 Access and Correction Requests 47:06  Step 8  Masking 47:37  Step 9 Responding To Breaches 50:06  Step 10 Next Steps 52:20  Summary 53:29  Remote Working Telehealth Tools PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care 55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist https://informationmanagers.ca/o6s2 55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates 56:10  3 Options To Help You With Your PIA https://informationmanagers.ca/privacy-impact-assessment-pia/

If you have an appointment schedule with a lot of openings, you might need a patient recall program. If you don't have many recall appointments in your schedule, you might need a patient recall program. If you want to add additional or your first dental hygienist, you might need a patient recall program. If you have patients that haven't seen you for a long time, you might need a patient recall program. Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program. Show Notes Publish October 27, 2020 00:59  Introduction Jean L. Eaton 01:59  Welcome Joanne Williams 04:19  Pink elephant 05:15  Joanne Williams’s #1 Tip Be consistent with your patient recall program. What Is A Patient Recall Appointment 06:38  Why Are Dental Appointments Important to the Dental Practice? 07:42  Benefits Of A Patient Recall Program 08:20  Examples of Using Patient Recall Program 09:22  Metrics to Monitor 14:45  How To Start A Practice Management Program 15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program 20:14  Benefits of Using Remote Team Working With Your Practice 22:35  U R Du Services On-boarding 25:27   Offer 30% off First Month Service ttps://InformationManagers.ca/likes-urdu Receive 30% off your first month services. Offer runs until December 31, 2020.

When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine. Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine. Meet Dr. Michael Greiwe Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad. To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com.  Show Notes Publish Sept 22, 2020 00:45  Introduction Dr. Michael Greiwe 02:42  “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe 05:14  What is Telehealth 08:53  OrthoLive Available on the App Store readily available to providers and patients 10:22 Digital Health Misconception that patients don’t want to use telehealth 11:07  “90% of Patients Prefer Telemedicine over in-office visits.” 11:54  When Is A Practice Ready To Implement Telehealth? 14:54  Processes is the way to run your practice efficiently 15:39  Future trends in telehealth 17:27  Confidence Growing with Telemedicine 18:27  Patient Access is the Beauty and the Power of Telemedicine 19:18  Lessons Learned From 500,000 Telehealth Visits – Top 3 19:45  1. Band Leader 20:10  2. Understanding Where The Low Hanging Fruit Is 20:56  3. Technology Platform Super Easy for Patient Access and Efficient for Providers 22:38  Opportunities in Canada Key word Searchie https://PracticeManagementNuggets.Live/search  

Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing. Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything Myth #2 – I don’t have to audit my users – I know them Myth #3 – I won’t have to worry about this until I have a breach Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message. Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents! Meet Rob Pruter Rob is the Chief Revenue Officer at SPHER, Inc. He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc. For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups. He has a passion for protecting patient privacy and cybersecurity for the healthcare industry. And he is my new best friend with a passion to improve audit log monitoring! To find more from Rob, download the brochure from SPHER! https://informationmanagers.ca/likes-spher   Show Notes Publish September 7, 2020 00:59  Introduction Jean L. Eaton 01:45  Welcome Rob Pruter 02:40  Pink Elephant in the room What do clinic managers and health care providers need to know about monitoring audit logs? 02:57 Rob Pruter’s #1 Tip Nobody goes to the doctor to get their identity stolen. 05:16  What is an audit log? 06:37  Everyone needs a unique user ID 08:48  Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything 11:53  Myth #2 – - I don’t have to audit my users – I know them 15:05  Myth #3 – I won’t have to worry about this until I have a breach 19:45  How To Use AI Audit Log Reports 21:00  Identify security risks right away avoids remediation costs, time spent, and enforces a culture that snooping is not permitted. 23:44  Multiple locations and remote working often also means less supervision. AI auditing tools can help you be proactive. 25:46  Who is AI Audit Monitoring For? 27:14  When is a clinic ready to start AI Audit Monitoring? 28:10  Find Out More From SPHER https://InformationManagers.ca/Likes-SPHER Key word Searchie https://PracticeManagementNuggets.Live/search   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind. How do you keep Privacy Awareness top-of-mind in your practice? As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison! Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Here are some easy to implement tips to help you get started with your privacy awareness program. Show Notes Publish Aug 31, 2020 11:16  Introduction to Jean L. Eaton Are you on Instagram? Me too! Tag me @Infomanltd 00:37  Privacy Awareness Training 03:09  Example - Should You Provide Your Child's Health Insurance Number to the School? For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner The example video will be available soon for download in this lesson. 08:39  Health Information Privacy and Security Policies and Procedures Manual 09:45  Practice Management Nuggets For Your Healthcare Practice Podcast https://practicemanagementnuggets.live/ 10:15  Privacy Awareness Training course https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/ 10:57  Practice Management Success membership https://informationmanagers.ca/practice-management-success/ 11:09  CyberSecurity Awareness Month https://Staysafeonline.org/ncsam/champions   Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career! Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business? You have heard that LinkedIn is THE place to grow your career and your professional presence But you are wondering what the correct etiquette is, and the best practices for your LI profile? Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence. If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned! Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business. Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability. Meet Janice Porter Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability. Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters. Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties. To find more from Janice, download 16 Steps To A Fully Optimized LinkedIn Profile Show Notes Publish Aug 17, 2020 00:59  Introduction Jean L. Eaton 01:10  Welcome Janice Porter 08:40  Pink elephant 09:00  Janice Porter’s #1 Tip 11:00  Why Linked In 11:55  Step 1  Be Authentic 12:40  Step 2  Create An Optimized Headline 14:58  First Impression 16:50  Step 3  Be Visible 18:23  Step 4  Be Personal 20:46  Step 5  Make New Connections 23:27  Is It Worth It? 24:45  Summary 5 Tips 32:06  Janice’s Offer https://InformationManagers.ca/Janice Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business. There are many reasons why a practice may consider buying or acquiring an existing healthcare practice. You might be expanding your practice to rapidly expand the scope of your services, location, or space. Or you might be downsizing your practice. Or maybe you're merging multiple practices into one streamlined practice so you can better manage your profit margins. You might be looking to diversify your services or, perhaps, create an area of super-specialty that will provide a competitive advantage for your healthcare practice. You might be wanting to acquire skilled employees or healthcare providers that you couldn't recruit in your current circumstances. You might be acquiring or consolidating real estate infrastructure, medical equipment or electronic medical records, computer networking, or perhaps the management team. Or you might be exploring opportunities for economies of scale or cost-cutting. As a custodian (including physicians, pharmacists, dentists, chiropractors, nurse practitioners, optometrists, and more) you need to ensure that the patient's health information remains private and secure, and that patients have continued access to their health information. In this episode, I’m going to help you with 5 Important Steps Before You Merge Or Close Your Healthcare Practice To Ensure Your Continued Privacy Compliance Inventory All Your Existing Patient Records Patient Records Systems Agreements Existing Documents Privacy Impact Assessment Amendment Plan   Show Notes (Recorded August 3, 2020) Show Notes – Podcast / YouTube 01:41  Introduction Jean L. Eaton 02:20 Communication Plan 04:04  5 Things You Need To Know Before You Merge 04:47  1. Inventory All Your Existing Patient Records 07:27  2. Patient Records Systems 11:04  3. Agreements 11:52  4. Existing Documents 13:14  5. Privacy Impact Assessment Amendment Plan 16:24  Privacy Impact Assessment Amendment Takes A Team Also see Practice Management Success Tip - Closing and Moving a Healthcare Practice https://InformationManagers.ca/pmscm Practice Management Success Tip - Top 3 Agreements You Must Have In Your Healthcare Practice (And Why) https://InformationManagers.ca/Top-3 Template Forms – see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice Template Procedures –  see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice

Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation. Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued administrative, technical, and physical safeguards of the patient health records. Patients and clients have a unique trust with their healthcare provider. They trust that you will provide them continuing healthcare and continued access to their own health information that you have recorded. You are also expected to securely keep their personal health information and follow your professional college standards and health information privacy laws.   In this episode Jean L. Eaton will help you with Provide clarity about records management in your group or shared practice. Guide you to develop health records management plan when you close, move, or expand your chiropractic practice. Contribute to the health information privacy compliance. Get the show notes and links to the templates at https://PracticeManagementNuggets.Live  Show Notes 01:49  Introduction to Jean L. Eaton Are you on Instagram? Me too! Tag me @Infomanltd 03:05  Close, Move, Merge Your Practice 04:32  Continuing Care and Treatment 05:44  Custodian Defined Under HIA 08:34  Patient Records 09:22  Steps When You Close Your Practice 10:05  Notice To Patients Template Forms – see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice   Template Procedures -  see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice   12:16  Records Requests, Fee Schedule 14:49  Patient Access To Their Own Health Record 16:33  Moving vs Closing Timelines 18:37  Notify Others 19:19  How To Manage Conflicts 22:08  Information Management Agreement / Information Sharing Agreement Download the Practice Management Success Tip – Top 3 Agreements Your Healthcare Practice MUST Have (and Why). 22:45  Inventory Patient Records 25:14  Retention, Archive, Destruction 27:45  Electronic Transfer, Data Migration, Quality Assurance, Privacy Impact Assessment (PIA) 31:19  Practice Management Success Tip Download https://InformationManagers.ca/closing-your-healthcare-practice 32:39  Discussion 33:12  Searchie 33:38  Follow Me on Social Media Do you have a question about practice management or privacy compliance? Would you like to be a guest on Practice Management Nuggets? Send me an email at https://practicemanagementnuggets.live/contact-us/ 

Have some of your employees been working remotely during COVID-19? If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days? Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space? Or, are you considering changing your business structure to include remote working as your new business model? In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them! Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed. What can we learn about the pandemic incident response so far? As we prepare to re-open our practices, what can we anticipate? If we experience a second wave and have to lock down again, are you prepared? In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence. Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!

Is Remote Working A Good Choice For Your Healthcare Practice? In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information. Remote Work May Be Available to Employees Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include: Business continuity - due to technical, physical, or other unusual circumstances. Work levelling – volumes of work are distributed to another location usually for a short duration. Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site. Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too. The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information. Is Remote Working Good For Your Business? As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to Determine if remote working is appropriate for your employees. Identify what clinic / business resources need to be provided to the employee remote worker. What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information. In this podcast episode, Jean Eaton shares how to prepare a risk assessment that you can use as part of your PIA submission for Remote Working and Virtual Health.

Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences. Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have. Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does. You can find Donna on social media, too! Kardon  https://kardonhq.com Twitter  |  Linkedn  |  YouTube  |  Podcast Show Notes Recorded: January 17, 2020 (you can fast forward to your favourite section) 01:04  Help Me With HIPAA Fan Club It’s not about compliance. It’s about patient care. 03:04  Introduction Donna Grindle 09:00  More Similar Than Different US / Canada 09:33  US / Canada Terminology 18:00  What If There Isn’t A BAA / IMA? 19:00  Tips: Healthcare Provider Selecting A Vendor 26:00  Tips: Vendor Selecting A Healthcare Client 32:00  Liability – What Is It? 34:33  Time Frame To Report And Notify 36:38  Reportable Breach / Security Incident 39:37  Incident Response Plans 40:22  Cyber Security Insurance 42:15  Is Hacking An Act Of War? 44:15  How Big  Is Your BAA / IMA? 45:35  Key Points In Your BAA / Information Manager Agreement 48:59  THE HIPAA Boot Camp! https://helpmewithhipaa.com/ 2020 Spring Dates: March 23, 24, 25   Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips. •Ready for extreme vendor vetting?  – Episode #150 •7 Questions to Ask Your Vendor – Episode #218 Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3 New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

  Organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law, are required to report to the Office of the Privacy Commissioner (OPC) any breaches of security safeguards involving personal information that pose a real risk of significant harm to individuals. They also need to notify affected individuals about those breaches, and keep records of all data breaches within the organization. On today's podcast, PIPEDA’s Mandatory Privacy Breach Notification, we will look at how PIPEDA applies to healthcare organizations and the vendors that support them. The Privacy Commissioner shares lessons learned after one year of mandatory breach reporting requirements under PIPEDA. Does PIPEDA Apply To You? PIPEDA applies to private sector businesses across Canada with the exception of Quebec, Alberta, and BC. In these provinces, provincial legislation wish is substantially similar to PIPEDA applies. In all cases, businesses which handle personal information which crosses provincial or national borders fall under PIPEDA regardless of which province that they are based in. In Alberta, we have privacy legislation called the Health Information Act (HIA) that takes precedence over PIPEDA and Alberta's Personal Information Protection Act, (PIPA). If a business, like a physician's office, has a privacy breach which includes health information, then the custodian of the physician office must report the privacy breach following the HIA regulations. If it's employee information or other non-health information is included in the breach then that triggers privacy breach notification under PIPA. Sometimes, a breach can include both types of information and the physician office must notify under both legislation. In BC the Personal Information Protection Act (PIPA) is BC's private sector privacy laws has also been deemed substantially similar to the federal private sector privacy law. BC does not have health information specific privacy legislation, so PIPA applies to private organizations in BC, including physician practices, and governs how the personal information about patients, employees and volunteers may be collected, used and disclosed. If you are a business in Canada, for example, an electronic medical records (EMR) business and you have a data center in Canada where all of your clients provide their information and store it in your data center, the EMR vendor likely falls under the PIPEDA regulations. The vendor may be responsive to other legislation as well. If you are an EMR vendor, you do not directly comply with the HIA in Alberta because that applies only to custodians. However, as an information manager of a custodian under the HIA, you have some obligations under the HIA in the event of a privacy breach. But that does not mean that you don't also have obligations under PIPEDA. Listen to the podcast to learn more! Show Notes You can advance the audio to the time entries 03:00  PIPEDA 03:18  Does PIPEDA apply to you? 04:11  Alberta 04:53  British Columbia 05:26  EMR vendor and businesses that support healthcare practices 06:52  What is personal information 07:44  Why is privacy important? In 2017, 65% of large organizations with more than 100 employees indicated that they were privacy aware, but only 43% of small businesses indicated that they were privacy aware. 09:11  What Is A Privacy Breach 12:44  PIPEDA Mandatory Privacy Breach Reporting Process 12:55  Keep Records 13:27  ROSH 14:04  Report to the OPC 14:10  Notification Information Manager Agreement – should indicate if a vendor should directly notify a patient about the privacy breach or if the custodian will do the notification. The Information Manager Agreement should also identify which party (parties) is responsible for the cost of notification. See the Practice Management Success Tip – Top 3 Agreements https://InformationManagers.ca/Top-3 15:46  What is ROSH? 17:47  What information, circumstances of the breach. 19:33   CASL Canada’s Anti-Spam Legislation 20:34  Good Privacy Is Good For Business When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice. How to Manage a Privacy Breach with Confidence The 4 Step Response Plan will help you with prevent privacy breach pain and give you the tips, templates, training, and tools that you can use right away to prepare your privacy breach response plan: In the world of privacy breaches ‘If’ has become ‘When’. Will you be ready? Click here for more information on the on-line 4 Step Response Plan course available now! https://informationmanagers.ca/4-step New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: itunes | Email | Stitcher | RadioPlayer | Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: 27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources mentioned in this podcast, join us at Practice Management Success!   In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.   Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors. Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records! Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration. Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic. Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification. Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach. Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, Click here and let me help you with your Practice Management Success! Show Notes Recorded May 21, 2019 You can advance the audio to these time markers: 00:38  How To Record Patient Identification 03:48  Risks Not Correctly ID Patients 05:05  Patient Safety Alert 05:20  Importance Of Correct Patient ID 08:15  Health Care Card Security Education to the patient to ensure that they understand the importance of correctly identify the patient means they get the right health care service. 10:35  Verify Patient ID 14:40  Policies and Procedures 15:16  New Patient Registration Form 16:49  Don't Photocopy The ID Remember - if you don’t need the information  to provide a health service, don’t collect it. You don’t have legal authority to make a photocopy the ID or the drivers license number. 17:57  Don't Photocopy the AHCIP Card 19:40  I’m happy to help you to identify a good process in your clinic to correctly identify patients so that you can continue to provide good care to your patients. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: itunes | Email | Stitcher | RadioPlayer | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT) Think that IT has them covered and that ransomware won't happen to me! Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't have a written mandatory cyber security awareness training plan. Don't have an independent cyber security risk assessment and management plan annually. Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082 Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice. Show Notes Recorded October 29, 2019. You can advance the audio to these time markers: 01:12  Introduction Anne Genge 02:00  How did you get started in security in healthcare? 04:34  IT support is not enough to prevent cyber security crime 05:17  #1 Tip Get a Cyber Security Risk Assessment What Should  Healthcare Practices Know About Security Risk Assessments? 06:37  What is ransomware? 07:32  Why should healthcare providers be worried about this? 10:12  Data loss often happens even when you can de-encrypt the data often resulting in 15% loss Without proper remediation, repeat ransomware attacks can happen. 12:16  Cyber security risk assessment annually as part of your routine management plan 05:16  Parking of trust 21:21  Why backup other business data outside of the practice management system? 23:47  What is an acceptable recovery time? 25:50  Policies, procedures, and training creates clarity and rules, people behave better. 29:15  Costs of a privacy breach to a small dental practice 30:12  How your staff can prevent ransomware 33:40  Difference between information technology IT support and cyber security professionals 36:55  What is a cyber security risk assessment? 39:30  Who needs a security risk assessment? Do this now: Go to: https://InformationManagers.ca/Likes-Alexio Get started with a quick on-line self assessment. Book a 30 minute consultation with Anne! Follow Anne and Alexio on social media for more training and tips. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it.   This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

  Subscribe: itunes | Email | Stitcher | RadioPlayer | Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081 Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice. Show Notes Recorded August 2019. You can advance the audio to these time markers: 00:12   Introduction Dr. Angela Mulrooney 04:40   The Passion Pursuit – How Your Passion Will Make You Prosperous 06:39  What does a dental practice coach do? Production coaching Communicate effectively with the patient 08:50  Marketing coaching 11:00  Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice? 14:20 Who is the ideal practice provider who will most benefit from a dental practice coach? Someone who is ready to level-up. 14:26  Are you ready to level up? What kind of outcomes could you expect? Communication improvements may generate $250,000 improvement in production. 18:07  Communication between front line staff and patients 19:29  Marketing in a dental practice – what is a good mix between traditional and social media? 21:57  On-line reviews Content support, social media support, social media trends 26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach? 27:40  Book a 1 hour Strategy Call With Angela info@helpmegetpatientsnow.com 28:27  Upcoming Marketing Book Credible Influencer Marketing for Professionals   Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.   New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it.   This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

  Subscribe: itunes | Email | Stitcher | RadioPlayer | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).  When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice. PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting. Jean L. Eaton, Your Practical Privacy Coach References Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.  

  Subscribe: itunes | Email |  Stitcher | RadioPlayer 1/3 of all  healthcare employees who should receive cyber security training, don’t get cyber security training. This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two I believe that we can do better! Today, I want to share with you some easy, no-cost resources that you can use right away to start or add to your cyber security awareness training in your healthcare practice. There is no software to buy, and if you have email, you can do this today. October is Cyber Security Awareness Month! A great no-cost opportunity to provide cyber security awareness training to your team! Whether you’re at work, at home, or on the go, threats to cyber security and sensitive data can follow you. Our uber-connected world makes it more important than ever to know the threats and their potential consequences. Information Managers Ltd has been a Cyber Security Champion for many years - and now you can, too! NCSAM was launched by the National Cyber Security Alliance & the U.S. Department of Homeland Security in October 2004. This US organization sponsors a multi-media resource campaign each October. You can become a Champion, too - and get direct access to all the resources. Demonstrate to team the importance of cyber security at work. Share with your patients - by posters in your practice, blog posts, or your email newsletters - and demonstrate that your practice is cyber aware and you want to share tips with them. If you have team members who work remotely, work from home, use their own mobile devices, or use the internet to connect with apps and resources - give them additional skills to do their work as safely as possible. Help your team members better manage their own personal information in their personal lives - good habits that will help them at work, too! Become a Champion here https://staysafeonline.org/ncsam/champions/ Or, follow Information Managers blog posts, social media, and resources that you can download and use right away! Start Your Cyber Security Awareness Training!   Throughout the month of October, Information Managers is providing to you Cyber Security Awareness tips by email. Follow the link to receive an email every few days throughout October with a short training tip to be more Cyber Security Aware. Emails will have additional resources that you can download. You can forward the email to easily share with your team. Or, they can sign up to the campaign, too, and then they will receive emails directly to their in-box. Click Here to sign-up for Cyber Security Awareness Tips today! https://informationmanagers.ca/cyber-security-awareness-2019   Show Notes Recorded October 1, 2019 You can advance the audio to these time markers:   00:42  Introduction 02:20  Cyber Security Awareness Month 06:59  Key Messages 10:18  Engage Your Community 11:25  Raise Awareness 11:53  Become a Cyber Security Champion https://staysafeonline.org 12:00  Cyber Security Awareness Training by Email https://informationmanagers.ca/cyber-security-awareness-2019 

A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey. You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice. Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment. Subscribe: itunes | Email | | Stitcher | RadioPlayer Show Notes You can advance the podcast to the time entries 00:00  Introduction 01:07  When do you need a privacy impact assessment (PIA) amendment? 01:27  Previous PIA is more than 2 years ago 03:19  Changes in legislation Other common triggers for PIA amendments 03:56  Electronic Medical Record or computer network, or office productivity 05:16  Physicians, Ownership, Location 05:45  New Users / Information Sharing 06:35  Communicating With Patients 07:57  Vendors Change - Alberta Netcare Portal 10:00  New PIA or PIA Amendment? 12:13  After the Amendment is Written If you need assistance with your Privacy Impact Assessment amendment, see https://InformationManagers.ca/PIA-course Protect Your Practice, Your Patients, and Your Assets With Privacy Impact Assessments Are you struggling with creating your privacy impact assessment or amendment? Not sure if you are still compliant with the HIA? A completed PIA doesn’t last forever! If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching. I help you complete your PIA. https://InformationManagers.ca/PIA-course   Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: itunes | Email | | Stitcher | RadioPlayer ‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider But, is this the best way to capture patient satisfaction with their healthcare visit experience? Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit? There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction. I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips! CareSay App from Everyone’s A Caregiver Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver! Click on the image below   In This Episode In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Brian shares his key tips including Options to create a patient experience survey (including CGCAPS). New tools that empowers the patient to provide clinics with feedback about their experience. Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews. Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: www.EveryonesACaregiver.com Twitter: @every1care LinkedIn: Brian Lee CSP Show Notes You can advance the audio to these time markers: 00:00 Q: How to Capture Patient Satisfaction 00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver 04:07 Privacy considerations 05:12 Patient Feedback Options 05:30 Adopt a Patients Experience Measurement – CGCAPS Patient Centered Clinic Modules Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic! 06:50 Care Say App – Deliver a 5 Star Experience! https://informationmanagers.ca/likes-CareSay 14:13 Pilot the Care Say App! Download the app for free – at your app store now for IOS and Android. To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] EveryonesACaregiver.com. No obligation just check it out! Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

Subscribe: itunes | Email | | Stitcher | RadioPlayer Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information. This year, Privacy Awareness Week is celebrated May 6-10, 2019. Protect Your Organization and Your Patients Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Patients trust their healthcare providers with their sensitive, personal, and financial information. If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment. When we are privacy aware, we can better respond to patients’ questions and build their trust in the quality of services that we provide. In this podcast episode, Jean L. Eaton challenges you to take the Privacy Awareness Quiz. See if you are up-to-date with common scenarios in healthcare! Show Notes Recorded June 2018 You can advance the audio to these time markers: 00:40  Introduction 01:52  Say No to Snooping Privacy Awareness Training Quiz 04:00  Question 1 Soccer Mom 04:52  Answer 1 Soccer Mom 05:28  Question 2 Celebrity Visit 05:57  Answer 2 Celebrity Visit 07:00  Question 3 Training Examples 07:35  Answer 3 Training Examples 08:25  Question 4 Patient Access to Their Own Information 09:15  Answer 4 Patient Access to Their Own Information 11:25  Question 5 Chart Notes Print-out 12:05  Answer Chart Notes Print-out 13:35  Bonus tips 14:05  Privacy Awareness In Healthcare: Essentials www.InformationManagers.ca/Privacy15 Use the coupon code: Privacy15 14:33  Download the free Privacy Awareness Quiz www.InformationManagers.ca/Privacy-Matters-Quiz Do This Now See https://informationmanagers.ca/privacy-awareness-week-2019/ for more resources that you can use right away for your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: itunes | Email |  Stitcher | RadioPlayer When was the last time that you reviewed your access logs in your healthcare practice? In our policies, procedures, risk assessments, and privacy impact assessment submissions, we indicate the reasonable safeguards that we expect to implement in our practices to protect the privacy and security of health information. But policies and good intentions alone isn’t enough. We also need to take action on our policies. Custodians have an obligation to ensure reasonable safeguards to protect the privacy and security of health information. This means having appropriate policies and procedures in place and demonstrate and document that you have implemented your plans. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about using audit logs of your computer and your Electronic Medical Record (EMR) / Electronic Health Record (EHR) to improve security in your healthcare practice. Improve Privacy and Security In Your Healthcare Practice Privacy and Security Monthly Audit Template This Practice Management Success Tip includes ✔ Implementation guide – easy to read ‘how-to' instructions to get the best results from your privacy and security monthly audit. ✔ Audit form template in MS Word document format that you can download, print, and use right away. ✔ Access to mini-course with video examples to get you started. ✔ On-line access to Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor to answer your questions No software to purchase Get the Templates Now! In This Podcast Episode Show Notes Recorded June 2018. You can advance the audio to these time markers: 00:51  Policies and Procedures Are Not Enough 01:10 What Are Audit Logs? 02:28  Importance of Audit Logs 04:52  Snooping 05:46  Reasonable Safeguards 06:11  Implementing Monthly Privacy and Security Audit 07:16  Starting Your Program 07:59  Sample Goals 09:36  Sample Compliance Observations 11:47  Sample Recommendations 12:15  Identify Your Action Items – what will you start, stop, or keep doing? Action Steps That You Should Do Now See https://informationmanagers.ca/audit for checklists and templates that you can use right away to help you improve your healthcare practice security. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Subscribe: itunes | Email |  Stitcher | RadioPlayer Has this ever happened to you? You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic. They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error. Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations? What should you do now? If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don't know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources and to ask Jean your questions, join us at Practice Management Success! In This Podcast Episode Show Notes Recorded Oct 16, 2018 You can advance the audio to these time markers: 00:58  Is this a privacy breach? 01:19  Part A: Circumstances where mandatory privacy breach notification is required 02:244  Part B: Circumstances where mandatory privacy breach notification is not required 02:50  Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose; 03:00  Did not use or disclose the information beyond determining that he accessed it in error. 04:50  Sending custodian must record the privacy breach Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Subscribe to our podcast and join our email updates list! When you subscribe to our podcast, the next episode of the podcast will automatically appear in your play list and you never have to go searching for an episode again!  

Subscribe: itunes | Email | | Stitcher | RadioPlayer You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! Learn NOW how to respond a #CourtOrder. In this episode we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice. How to Prepare Patient Records for a Court Order E-Book Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records! With this report we show you how to: Calmly receive a court order Prepare the patient's health record for disclosure Anticipate your testimony in court Download this free report to protect your healthcare practice! Show Notes Recorded September 2018 01:36 How to Prepare Patient Records for a Court Order 02:40 Don’t Panic 03:16 Review the Order Carefully 04:46 What This ISN’T 07:30 Validate the Court Order 08:14 Secure the Patient Records 11:08 Inform Your Custodian, Privacy Officer 12:38 The Fine Art of Severing 14:32 Table of Contents 15:24 Prepare the Paper Record 18:36 Testimony 22:39 When You Return to the Clinic 24:24 What You Should Do Now Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it? But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner. Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model. But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families? Patient Centered Clinics from Everyone’s a Caregiver Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below: In This Episode In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice. What is the Patient Centered Clinic? What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement? Opportunities of digital learning systems How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done? Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money! Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing. Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World. Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement. In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019. Find out more about Brian Lee: www.EveryonesACaregiver.com Twitter: @every1care LinkedIn: Brian Lee CSP Show Notes Click the >> arrow to play the podcast. You can advance to the time marks. 01:35  Meet Brian Lee, CSP, CEO Everyone’s A Caregiver 06:56  Pink Elephant in the Room 07:21  Brian Lee’s #1 Tip 09:35  What is the Patient Centered Clinic? 11:30  What Does It Look Like to the Patient? 13:05  What Does It Look Like to Staff? 14:19  Educate Employees 15:29  What is Education? 16:30  Why is This a Critical Topic for Healthcare Practitioners? 19:19  What Are the Options to Improve Patient Satisfaction? 20:39  Return on Investment 24:16  Introducing Everyone's A Caregiver App 24:45  Patient Centered Clinic 26:32  DO IT Recommendations 30:00  Who is the Patient Centered Clinic For? 30:28  Patient Centered Clinic Modules 35:28  Get Started With Patient Centered Clinic!   Do This Now! Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic! Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor

A Privacy Impact Assessment is Easy – When You Start With a Good Plan! Do you need a PIA? or a PIA amendment? If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you! If you are a custodian--including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!--as defined by Alberta's Health Information Act, then you probably need a PIA. Jean L. Eaton, Your Practical Privacy Coach, will explain what a PIA is, why you need it, and how to start planning to prepare a PIA. A PIA is an important tool that you can use to help you with that project management. It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money. The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently. Sometimes, after you have completed a foundational PIA for your practice, you want to add a new tool, move or add a new clinic location, or change the way that you collect, use, or disclose health information.  This may trigger a PIA amendment where you can build onto your original PIA submission. Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information. Podcast Sponsor - Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments A complete step by step on-line course !   Show Notes Recorded July 5 2018 You can advance the audio to these time markers: 04:52  Elephant in the Room Some people think that a PIA is a big scary elephant in the room. I’d like to show you that a PIA is not scary and, in fact, is a practical tool for your business. 03:49  Assess Your Project 04:24  Purpose of a PIA 04:58  PIA Process 13:42  Don’t Be Shocked! 17:00  Carrot or Stick Approach 26:07  5 Step Plan to PIA 30:22  When Do You Need a PIA? 31:40  Questions 34:00  Strategies to Complete Your PIA 34L30  DFY – Done For You Hire a consultant. A consultant may be internal to your organization or external. If you are a part of a large organization or association, you may have a dedicated Privacy Officer or Project Manager who will work with you and your business unit to develop the PIA. Or you may hire a consultant from an external business with experience in your industry and is knowledgeable about the regulatory requirements in your jurisdiction. 34:56  DIY Options - On-Line course Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A complete step by step course with on-line coaching from me. https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/  The DIY approach will take more of your time, and less money, to complete your PIA. If you ae the type of person that likes policies, procedures and details about legislation this is a good option for you. 36:17  DWY – Done With You Hybrid The hybrid approach includes you doing the majority of the information gathering and creating or reviewing your existing policies and procedures for your project. You also work with an experienced consultant (internal or external) to help you put the pieces of the PIA together and prepare the PIA submission, and to work with you to develop the implementation plan. Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business! Now, in Alberta, we need to ensure that we are prepared for the new mandatory privacy breach reporting that took effect on August 31, 2018. In this podcast episode, Jean Eaton will share with you What is a privacy breach Why a privacy breach is a significant problem Lessons learned in the first 4 months of mandatory notification 5 categories of notification triggers Offence and penalty provisions of the HIA Podcast Sponsor - Understanding Privacy Breach Notification Privacy breaches and notification compliance is the key to keeping your clinic out of trouble, and with this report we show you how to know when you need to comply… We show you the breach events that require notification How to prevent notification errors Avoid fines up to $50,000 by following the advice in this report Download this free report to protect your healthcare practice. Show Notes Recorded Monday, January 28, 2019 00:30  Is this a privacy breach? 02:30  Introduce Jean Eaton 04:57  Privacy Rights 06:22  What is a Privacy Breach? 07:12  Personal Information 08:24  Why is a Privacy Breach Significant? 10:29  Why Mandatory Notification? 11:46  Risk of Harm 13:02  Errors Happen 13:38  Biggest Mistake 13:53  First 4 Months of Mandatory Privacy Breach Notification 15:44  Categories of Breaches 17:22  Types of Privacy Breaches 21:02  5 Mandatory Notification Categories Triggers 21:42  1. Has Been Accessed or Disclosed 22:56  2. Has Been Mis-used or Will be Mis-used 23:57  3. Identity Theft or Fraud 24:39  4. Embarrassment, Physical, Mental, or Financial Harm 24:59  5. Adversely Affect Health Services 26:08  Other Triggers 27:00  Record Each Privacy Breach 27:59  Who Must You Notify? 28:38  Penalties 32:15  Second Biggest Mistake 32:25  Privacy Breach Management Program 33:31  E-book Understanding Privacy Breach Notification   Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach

Snooping is a privacy breach! When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping. If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach. In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about custodians looking up their family members on Alberta Netcare Portal. Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens. Podcast Sponsor – Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems. Join us at Practice Management Success! Show Notes Recorded Oct 16, 2018 00:19  Custodian Snooping 02:37  Don’t Forget to Train About Appropriate Access 03:21  Just Because They Say They Know Isn’t Enough For the Business of a Clinic 04:32  Discipline and Notification Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records! Don’t Panic! In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice. Show Notes 01:36 How to Prepare Patient Records for a Court Order 02:40 Don’t Panic 03:16 Review the Order Carefully 04:46 What This ISN’T 07:30 Validate the Court Order 08:14 Secure the Patient Records 11:08 Inform Your Custodian, Privacy Officer 12:38 The Fine Art of Severing 14:32 Table of Contents 15:24 Prepare the Paper Record 18:36 Testimony 22:39 When You Return to the Clinic 24:24 What You Should Do Now For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

Have you ever said… “If only I had someone to ask!” Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership. In this Q&A, we're talking about: Can you use text messaging with patients? The short answer is, ‘Yes’. The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’  Listen to the full audio Q&A for my detailed response. Here are some audio highlights: 01:51 Patients want to use text messaging 02:24 Why text messaging? 04:59 Level of risk 06:33 Mitigation strategy 12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520) 13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true) 15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment 17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/  For more information visit:  https://InformationManagers.ca/can-you-use-text-messaging-with-patients/  

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca Mandatory Privacy Breach Reporting is Coming to Alberta! Do you know how this will affect your healthcare practice? . . then this free webinar is for you! If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you! You need to know how mandatory privacy breach reporting will affect you! In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain **what is a privacy breach **why a privacy breach is a significant problem **why have mandatory privacy breach reporting offence and penalty provisions of the HIA **privacy breach notification requirements **what you need to do before August 31, 2018 Show Notes / Contents You can advance the audio to these time markers: 06:28 What is a privacy breach 07:55 Personal information 09:31 What is privacy 10:30 Personally identifying 11:44 Why is a privacy beach significant 14:21 Healthcare system 15:13 Risk of significant harm (ROSH) or ROH 18:21 Penalties 19:49 Important to the individual 20:25 Biggest mistake 21:16 Example – forgery 23:49 Example – letter 25:38 Example – garbage 31:05 Example – social media 33:12 Example – fraud 33:52 Example – ransomware 35:19 Example – theft unencrypted data 38:31 Mandatory privacy beach reporting 39:23 New notification requirements 40:18 Offence penalties 40:39 Triggers privacy breach notifications 42:46 Privacy breach discipline principles 47:08 Privacy breach management program 47:36 4 Step Response Plan www.InformationManagers.ca/4-step 52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this! http://www.InformationManagers.ca/Spot-Privacy-Breach   For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn  I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Jean, Your Practical Privacy Coach

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff Do you need to right-size your clinic space? Are you frustrated because your clinic location didn’t turn out to be as good as you expected? Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned? In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing. Has your circumstances changed? You might be dealing with changes to your business plan, for example your location isn't as ideal as you had planned changes in your business ownership revenue forecasts not as good as expected and your business space needs to work harder for you now considering sub-leasing your space for just a few days a week or long term It's not as scary as you think! It's time to right-size Jeff Grandfield will explain options that you can use to right-size your clinic space. Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM Are you wondering if there is a better way to hire staff for your healthcare practice? Are you looking for new ways to create revenue for your practice or manage expenses differently? Do you want to keep up to date on clinic management best practices? Many clinic managers find that they need help from time to time from other clinic managers who understand their problems. In this Practice Management Nugget Webinar for Your Healthcare Practice, Susan Le Doux and Katherine La Porte of the Alberta Association of Clinic Managers (AACM) will discuss the 3 common problems AACM can help clinic managers solve. Susan and Katherine will also reveal the benefits of being an AACM including: access to on-line forum of clinic managers across Canada networking and education events in-person and on-line on-line resources mentoring with a seasoned clinic manager Susan Le Doux is the current President of AACM and Katherine La Porte is the Secretary of AACM. They are my guest experts on Practice Management Nuggets Webinars for Your Healthcare Practice. Susan and Katherine will discuss how their membership with AACM has helped them and can help you, too! Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts Clinic managers don't have to work alone - Join AACM and benefit from networking and support of your peers with @AACMgroup

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy Have you just been told that you are responsible to train the new person in your healthcare clinic? Are frustrated when you try to connect the people you supervise or work with? Do you struggle to address issues, identify problems, or move things forward? Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities? Do you  sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different? Not sure what to do next? Then you have come to the right place! Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life. Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand. After listening you will leave with a renewed hope that you can feel in control of your leadership experience. Kathy Archer's #1 Tip to healthcare providers and clinic managers about leadership   Kathy Archer will help us to understand: The difference between management and leadership The need to take response-ability for your role as leader 3 steps to help you take response-ability In this episode, you'll hear: 12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching 12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership 12:06 The difference between managers and leaders 12:07 Be response-able 12:08 Don't be a victim 12:10 Identify your struggles and develop your skills 12:11 Your learning plan 12:12 Confidence comes after competence 12:17 Vision movie 12:19 Inner Guidance System 12:20 You can find "Mastering Confidence -  Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible.  12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet 12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching https://www.facebook.com/SilverRiverCoaching https://twitter.com/KathyDArcher https://www.linkedin.com/in/kathydarcher/ https://www.youtube.com/user/KathyDArcher/ https://www.instagram.com/kathydarcher/ What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership? Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website. You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process! Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother. Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018 In this Practice Management Nugget Webinar for Your Healthcare Practice, Kyle Loranger of  Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think! Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice. Your website is your digital shingle! It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year! Now, that really isn't an option. You need  your website to be the public face of your practice. You will direct all the promotions for years to come to your website. Your website will often be the first point of contact to your practice for both patients and your referral partners. We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration! (Especially if this is your first website!) You have many choices. Kyle Loranger will help you to select a website designer for you with confidence! Highlights from this episode: 2:00 Your customized website will help you to position and distinguish yourself from your competition 4:20 Elephant in the room - What do I need to know about selecting a website designer? 5:00 Kyle Loranger's #1 Tip 5:30 It's about relationships, not technology 8:25 Who are you? 9:40 What do you need your website to do for you? 10:10 Your website should help you create new patient referrals 14:00 Step 1 -  Determine a budget. How much money is the right amount to spend? 16:10 Get a consistent look 18:00 Step 2 - Find the right category of website builders 21:15 Step 3 -  Start your research! 25:00 Step 4 - Meet with them. 28:00 Step 5 - Get estimates / proposals from the qualified firms. 29:40 Questions to ask your designer 30:00 Don't be overwhelmed with technology! 34:00 On-line patient appointment booking should be integrated into your EMR 37:20 Step 6 - Select your web firm / designer and start your project! 38:40 Control your own crown jewels - website URL, website images, etc. 42:00 Contact Kyle 42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Are you doing everything you can to ensure a positive mental health environment for your staff? Would you like to create an environment that promotes positive mental health and mental well-being in the workplace? Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace. Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”? Discover How To Create Positive Workplace Mental Health Podcast Sponsor – Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems. Join us at Practice Management Success! In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will: Discuss why workplace mental health is important Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission ) Share his first-hand experiences from the Psychological Health and Safety Advisor Training program Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace. Learn How To Initiate Positive Workplace Mental Health Meet Robert Manolson  BA, CCDP Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life. Find out more about Robert: www.powerfulplay.ca Email: robert@powerfulplay.ca YouTube: www.youtube.com/user/PowerfulPlayEdmonton LinkedIn: www.linkedin.com/in/robertmanolson Twitter: @powerfulplay Facebook: www.facebook.com/powerfulplay Show Notes Recorded January 11, 2018 You can advance the audio to these time markers: 4:00 Elephant in the room - What do I need to know about workplace mental health? 4:30 Robert’s #1 Tip 7:00 Workplace Mental Health 7:50 Stats 9:45 Adopting the Standard 11:30 Contact your local Certified Psychological Health and Safety Advisor 14:00 Health and Safety in the workplace 15:00 Attitude for change as part of your business advantage 16 :00 13 Factors that support psychological health and safety in the workplace 17:30 Bell Let’s Talk Jan 31 18 :00 Workplace Mental Health Leadership Framework 19:10 Powerful Play Experiences – Creating Engaged Teams 2010 Download your Team Engagement Assessment from Robert Manolson Do This Now Members of Practice Management Success can access the video of this episode and the resources here. If you are not a member of Practice Management Success, yet—what are you waiting for? Click here and register now! With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review. Jean, Your Practical Privacy Coach and Practice Management Mentor