Podcast appearances and mentions of jordan furlong

Learn about Law21 and subscribe to Jordan Furlong's newsletter.Check out my new show, the Law for Kids Podcast.Get Connected with SixFifty⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, a business and employment legal document automation tool.Sign up for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Gavel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ using the code LAWSUBSCRIBED to get 10% off an annual subscription.Visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Law Subscribed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to subscribe to the Substack newsletter to get notified about every episode, listen from your web browser, and for additional content.Follow ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@lawsubscribed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Sign up for the Subscription Seminar waitlist at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠subscriptionseminar.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mathew Kerbis'⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ law firm ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscription Attorney LLC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Get full access to Law Subscribed at www.lawsubscribed.com/subscribe

 In this special episode we are joined by Tamara Box.  Tamara is a partner, and Head of Structured Finance at global law firm Reed Smith and, in the immediate past, was the firm's Managing Partner for Europe and the Middle East.  We “horizon scan” with Tamara on how she sees the legal services sector changing in the coming years, and what that means for the careers, skills and opportunities for those entering the sector.  In this special episode we are joined by Tamara Box.  Tamara is a partner, and Head of Structured Finance at global law firm Reed Smith and, in the immediate past, was the firm's Managing Partner for Europe and the Middle East.  We “horizon scan” with Tamara on how she sees the legal services sector changing in the coming years, and what that means for the careers, skills and opportunities for those entering the sector.  In this episode, Tamara talks about her own career path, the importance of being open to exploring opportunities, “being brave” and not expecting that one's career will develop in a linear way.  Tamara also highlights how legal education and training gives a great set of foundational skills to pivot into many career paths – and how more diversity of skill-set and mind-set will be critical to deliver on client service needs in the future.  For those entering the sector, Tamara sets out the breadth of opportunities across the private, public and non-for profit sectors – and above all how key skill-sets for students to focus on developing are those of customer service, communication and writing skills too, which will be critical for building great professional connections and opening up opportunities.  Actions and resources for listeners: ·       Check this blog by Jordan Furlong for how the legal sector may look (“if we're lucky”) in 2033. ·       Look at this list of 7 client/customer service skills.  Which 1 skill could you develop more in the coming 6 months?

Jordan Furlong is the Principal at Law21 and a Legal Sector Analyst, Forecaster and Consultant.  Jordan is a leading analyst of the global legal market and forecaster of its future development. Law firms and legal organizations consult him to better understand why the legal services environment is undergoing radical change, and they retain him to advise their lawyers how to build sustainable and competitive legal enterprises that can dominate the new market for legal services.  Connect with Jordan on LinkedIn: https://www.linkedin.com/in/jordanfurlong/  Visit Law21: https://www.law21.ca/  Jordan's Substack: https://jordanfurlong.substack.com/  On This Episode, We Discuss…The Need for a New Lawyer Development Model in Law FirmsNew Metrics of Value Beyond Billable HoursGenerational Shifts in the Legal SectorTransformations in Lawyer Training

Legal Sector Analyst and Forecaster Jordan Furlong joins host Ava Hernandez to discuss a range of topics around the future of legal including shifts in market expectations, the development of early career lawyers, and changes in the business of law. Jordan and Ava talk about how law firms must reconsider and reimagine their approach to their purpose. Jordan highlights  how the development program for new associates needs to change, in particular due to the impact AI and other technologies are having on lower-level legal work. They discuss generational divides in law firms and how successful firms are managing the mix of generations in their firms. Ava and Jordan also speak about the expectations of clients today, how difficult it is for firms to adapt to these changing client requests, and the lack of trust on both the law firm side and the client side when considering changes. Lastly, Jordan and Ava talk about how millennials can position themselves to be the type of lawyer they want to be. Watch the video of this episode: https://www.courtroomsciences.com/r/Rk1

Daily, entertainment lawyers are bombarded with marketing messages that, with GenAI, we can and should be doing all our lawyering tasks at the speed of light. Entertainment lawyer Kirk Schroder talks with Heidi K. Brown, Professor and Associate Dean for Upper Level Writing at New York Law School, about giving ourselves permission to first decelerate, ease up on the throttle that's materialized in our hands, and unhurriedly practice using GenAI writing tools (and AI-driven legal research tools) to generate high-quality legal work. Professor Brown will share techniques and strategies for “shaking hands with” and introducing ourselves to these potentially transformative tools and incorporating them into our workflow in a way that does not short-change depth with velocity. Please note, the positions and opinions expressed by the speakers are strictly their own, and do not necessarily represent the views of their employers, nor those of the D.C. Bar, its Board of Governors or co-sponsoring Communities and organizations. (1) Heidi's blog on "shaking hands" with the chatbots: Shaking Hands with Generative AI Chatbots | by Heidi K. Brown | Jan, 2024 | Medium(2) Heidi's blog on applying the medical profession's teaching/learning model to legal writing: Enhancing GenAI Writing Output Through “See One, Do One, Teach One” | by Heidi K. Brown | Feb, 2024 | Medium (3) Professors Ethan and Lilach Mollick of Wharton, Practical AI for Instructors and Students Part 1: Introduction to AI for Teachers and Students: https://youtu.be/t9gmyvf7JYo(4) Write.law's course: W7: GPT for Legal Writers(5) Writing.io's AI Courses: Home | Writing.io Academy(6) Jordan Furlong's article about the newest lawyer competence: quality control Jordan Furlong | Substack(7) Professor Scott Graham's article on new GenAI skills we need to teach and learn: Composition Studies 51.1 (Spring 2023) (wordpress.com) (8) Heidi's website with links to all her books: www.theflourishinglawyer.org (9) Litigation, Comparison Table - Federal ...ding Orders on Artificial Intelligence (blackboardcdn.com) This is the spreadsheet summarizing all the judges' standing orders on the use of AI in court filings--across the country--as of 1/30/24(10) This is a good reference for all the cases so far in which lawyers have been reprimanded for improperly using AI in court filings: Beware the Legal Bot: Spooky Stories of AI in the Courtroom - AI Law Librarians Thank you to our sponsor!⁠ LawPay⁠ was developed specifically to help law firms streamline billings and collections, providing a simple, secure solution for legal clients to pay their bills. LawPay is the industry leader in legal payments, providing a cost-effective solution for more than 50,000 law firms around the country.

Welcome to today's episode of "AI Lawyer Talking Tech." In this episode, we'll delve into a diverse range of legal and technology-related topics, bringing you insights and discussions from recent news articles. From the New York State Bar Association's Annual Meeting addressing AI, cybersecurity, and cannabis sales to the challenges of outsourcing deal processes and the impact of data breaches on law firms, we've got a lineup that covers it all. We'll also explore the legal implications of AI's use of artists' works, the evolving landscape of privacy and AI policies, and the role of AI in investor relations. So, stay tuned as we navigate the intersections of law and technology in today's legal world. Hundreds of Experts to Examine Wide-Ranging Issues Facing Legal Profession at New York State Bar Association Annual Meeting05 Jan 2024New York State Bar AssociationStrategies for Success: Outsourcing Deal and Negotiation Processes05 Jan 2024JD SupraOrrick, Herrington & Sutcliffe, a law firm that handles data breaches was hit by data breach05 Jan 2024TechStartups.comOrrick, a US-based law firm specializing in cyber attacks, falls victim to a data breach05 Jan 2024ITPro.comLegal Timelines Should Be Fact-Based, Not Doc-Based. Here's Why.04 Jan 2024LexBlogSRA fines law firm for failing to provide diversity data05 Jan 2024Legal CheekThe golden era for small law firms? Using innovation to delight clients05 Jan 2024LexisNexis UKA high-stakes legal battle over AI's use of artists' works unfolds04 Jan 2024FashionNetwork.com United KingdomSocial-Digital Vulnerability04 Jan 2024UC Berkeley School of Information#LegalTechLives with Jordan Furlong, consultant, author and legal market analyst05 Jan 2024Legaltech on MediumLegal Drafting and Its Significance: A Beginner's Guide05 Jan 2024MatterSuite By CaseFoxWilson Sonsini Adds Former FTC and DOJ Veterans to Antitrust Team as Partners05 Jan 2024Wilson Sonsini Goodrich & RosatiUnveiling Magic At CES 2024: The Legal Tech Perspective05 Jan 2024Above The LawAI could change how we obtain legal advice, but those without access to the technology could be left out in the cold05 Jan 2024WhatsNew2DayHow will AI impact junior lawyers?05 Jan 2024Legal CheekLegal Battle Unfolds in US Over AI's Use of Artists' Works05 Jan 2024BollyinsidePrivacy and AI policies to watch in 202405 Jan 2024DigidayWhy AI Communications Is an Investor Relations Priority05 Jan 2024InvestisDigital.com

Will Generative AI destroy law firms? Only if lawyers are too fixed in their ways to see the possibilities that lie beyond who we've always been and what we've always done. In this podcast, globally renowned legal commentator Jordan Furlong, Principal at Law21, unpacked the challenges and opportunities of a GenAI-fuelled and human-centred legal world, one that is new, different and completely re-envisioned! This podcast was on Day One of the CLI Legal Generative AI Summit 2023 on 24 October. If you would prefer to watch rather than listen to this episode, you'll find the video in our CLI-Collaborate (CLIC) free Resource Hub here.

Is AI finally going to be the undeniable and absolute conqueror of the billable hour? Though many have called for its demise for years, the billable hour still has a substantial foothold in much of the industry, but AI might just change all that. Sharon Nelson and Jim Calloway talk with Jordan Furlong about how AI promises to change not just billing, but law firm business practices across the board. Jordan explains AI's potential to spur a variety of new innovations in legal practice and what lawyers should do to stay abreast of new developments.  Jordan Furlong is an internationally renowned legal sector analyst, author, speaker, and consultant deeply invested in a better future for the legal profession and the society it serves.

Is AI finally going to be the undeniable and absolute conqueror of the billable hour? Though many have called for its demise for years, the billable hour still has a substantial foothold in much of the industry, but AI might just change all that. Sharon Nelson and Jim Calloway talk with Jordan Furlong about how AI promises to change not just billing, but law firm business practices across the board. Jordan explains AI's potential to spur a variety of new innovations in legal practice and what lawyers should do to stay abreast of new developments.  Jordan Furlong is an internationally renowned legal sector analyst, author, speaker, and consultant deeply invested in a better future for the legal profession and the society it serves.

How do you interact with your clients? Is it a clinical, business-only relationship? Could you be more empathetic with your clients? Should you? What is the true value of empathy with your client, both to the client and your business? Our guest this week is Jordan Furlong of Law Twenty One. Jordan is a legal sector analyst and advisor who's deeply invested in a better future for the legal profession and the society it serves. Jordan joins me for a fantastic and lofty conversation about the ways that attorneys are trained to approach clients, care about them and their needs, and view their role in their clients' lives.  Lawyers are trained to be emotionally divorced practitioners of the law. We're trained not to display empathy for our clients, and to remain neutral and professionally distant. Empathy is often even seen as irrelevant or a waste of time.  But Jordan argues that we should let those empathetic conversations be our guide as counselors and build trust with the client. We are both a problem solver and anxiety reducer for our clients.  We discuss ideas on how we can teach the next wave of attorneys to re-think empathy and a general willingness to do things differently. We discuss the value of failure, and how it's hard to accept failure in the legal field, even when innovating. It takes courage to be willing to fail, and taking small risks is the only way forward.  This is a great chat, and we could all get a lot out of approaching our work this way. Find Jordan at https://www.law21.ca or on Twitter at https://twitter.com/jordan_law21. ----- FiveStarCounsel.com Get our FREE client service whitepaper! Join the Five Star Counsellors FB Group: https://www.facebook.com/groups/1575616019297055 Here's a link for you to get 20% off your first year of using TextExpander! - https://fivestarcounsel.com/textexpander  

What you'll learn in this episode: What law firm culture is, and why it affects clients as much as it affects staff Why law firms should look at their policies with fresh eyes post-pandemic How firms can use technology to enhance communication When it makes sense for firms to use a hybrid work model, offer hoteling, or open smaller satellite offices How to maintain firm culture when staff is remote About Marcia Watson Wasserman Marcia Watson Wasserman is a published author and co-author of the books: Law Office Policy, Procedures, and Operations Manual – Seventh Edition (ABA 2022), and Lawyers as Managers: How to Be a Champion for Your Firm and Employees (ABA 2017).  She is a Fellow in the College of Law Practice Management, one of an elite number of consultants who have earned this honor. Marcia serves as Columns Editor on Law Practice magazine's editorial board and is a member of the Publishing Board of the ABA's Law Practice Division. Additionally, Marcia frequently presents law practice management topics for legal and business conferences while also contributing articles on law practice management to leading legal publications. Prior to founding Comprehensive Management Solutions, Inc. in Los Angeles, Marcia served for over 15 years as Chief Operating Officer and Executive Director for several national and local law firms, including an AmLaw 200 firm. Earlier in her career, she served as Director of Law Firm Services and Director of Client Advisory Services for two, mid-sized CPA firms in Southern California. Additional Resources:   LinkedIn: https://www.linkedin.com/in/marciawwasserman/ Website: www.comprehensivemgmt.com Law Office Policies, Procedures, and Operations Manual, Seventh Edition  Lawyers as Managers: How to Be a Champion for Your Firm and Employees    Transcript: After decades of incremental change, the pandemic forced many law firms to embrace technology, rethink work traditions, and evaluate their culture almost overnight. According to law practice management consultant Marcia Watson Wasserman, these changes have been a net positive, even though they've raised new questions about how to manage a law firm in the post-pandemic landscape. She joined the Law Firm Marketing Catalyst Podcast to talk about how firm culture trickles down to clients; what technology firms should be investing in; and how firms can embrace remote work. Read the episode transcript here.  After decades of incremental change, the pandemic forced many law firms to embrace technology, rethink work traditions, and evaluate their culture almost overnight. According to law practice management consultant Marcia Watson Wasserman, these changes have been a net positive, even though they've raised new questions about how to manage a law firm in the post-pandemic landscape. She joined the Law Firm Marketing Catalyst Podcast to talk about how firm culture trickles down to clients; what technology firms should be investing in; and how firms can embrace remote work. Read the episode transcript here.     Sharon: Welcome to the Law Firm Marketing Catalyst Podcast. Today, my guest is Marcia Watson Wasserman, Founder and President of Comprehensive Management Solutions. Her company provides COOs with to-go law practice management consulting and coaching services to boutique and midsize law firms and their managing partners. Marcia is also coauthor of several books on the subject of law firm management. Her most recent book, coauthored with consultant Cynthia Thomas, is the seventh edition of “Law Office Policy, Procedures, and Operations Manual,” published by the American Bar Association. Today, we'll look at how efficient law office management facilitates good marketing. Marcia, welcome to the program.   Marcia: Thanks for having me, Sharon,    Sharon: So glad to have you. As I was saying, it's such an accomplishment to have not only coauthored this book, but to have a list of books you've coauthored. Tell us about your career. You have an impressive track record in the area of law office management. Tell us about your career track.    Marcia: It all started accidentally when I was an undergrad at UCLA. When I was a sophomore, I saw a job on the job board. It was a part-time job working for an attorney. I took that job and learned how to be a legal secretary and a paralegal. I was the backup bookkeeper and office manager and eventually became Executive Director of several law firms back in the 1990s. I was also COO of an AmLaw 200 firm. I decided I wanted to be an entrepreneur and that consulting was far better suited to me, so that's what I started doing, consulting to law firms. For the last 20 years, I've led a managing partners roundtable of boutique and midsize law firms and enjoy doing that, too.   Sharon: I remember when you started it. That's how long we've known each other. Even before that, but I do remember when you were starting that.    Tell me about law firm culture. How does that affect employee satisfaction, and how does employee satisfaction affect or facilitate good marketing?   Marcia: I want to quote a law firm futurist, Jordan Furlong, because he says it so well. Culture is what people at the firm actually do every day. In harsher terms, it's what people get away with. Culture is what actually happens. So, what type of culture you have has an impact on who you hire, whether people are happy, whether they stay with you and how you communicate with clients. If you don't have motivated employees, your clients are not going to be happy with you. If you have people phoning it in and not really dedicated to serving clients, it's going to have a huge impact on your clients.    If you have a great positive culture, then you not only have good employees, but you have clients who are drawn to you as well. You become known for your brand and people seek you out because it's an important part of your own attempts at business development and marketing. If you have a good culture, it gets known. Suddenly, you're on the best law firm list for employees and your client base expands.   Sharon: Is that the way law firms should review and assess their current policies? Especially post-pandemic, when everybody's ramping up again, how should law firms assess their policies and procedures?   Marcia: They need to look at them with fresh eyes. You may have done something for many years because it made sense, but after the pandemic, when law firms discovered we could work virtually—least most positions could—you need to look at every single thing you do with fresh eyes. There were certain things that were temporary, governmental regulations that you had to put in place because of the pandemic, like mask wearing and cleaning and not allowing clients to come to our offices. Now a hybrid workplace is the new normal. We'll see how that plays out over time, but people reevaluated what they wanted, which has an impact on culture and has an impact on clients.    It isn't just the firm that has that in mind; it's the clients as well. Clients don't necessarily want to get in the car for an hour and drive to you. I heard family lawyers and estate planning lawyers say, “Oh no, it will never work. They're used to coming in. It's a very close relationship, and they want to come to the office. We have to have these really nice, big offices for them.” The reality is that's not what the clients necessarily want. The clients can do a Zoom or a Facetime or whatever works for them, and they're very happy to have a relationship with you that way. There may be a time and place where they do want to meet with you in person, but not necessarily as much as lawyers would have assumed they would. So, you have to have policies in place that take all of those things into account.    Demand has changed as to what clients' expectations are. Some of it has to do with the age of your clients. A lot of this is generationally driven, namely the younger lawyers and staff and clients who are Gen Z or Millennials, who have a very unique spin on what work and work/life balance means. If they're a client, they want to work with a law firm that understands that, so you'd better be marketing appropriately to your clients, know who your clients are and have the right people there. A Gen Z client or even a Millennial will not necessarily want a near-retirement Baby Boomer as their attorney, so you've got to pay attention to relationships.   There are certain policies you have to have that are formal, like leaves of absence and antidiscrimination, but if you're looking forward, what do you want your firm to look like? Make those policies to take into account a hybrid workplace. Be culturally and otherwise diverse and have fun things in your policies, too. Have a fun committee, whether it's virtual fun or nonvirtual fun. It makes a difference.   Sharon: I know a lot of companies learned how to use technology because they were forced to learn how to use technology, whether it's a law firm or a different kind of business. They said, “This will never work with virtual or a hybrid law firm.” What kind of technology have firms been implementing? How are they going to be doing this differently? What have they learned during the pandemic, and how are they going to be operating differently in terms of technology?   Marcia: There's so much available with technology. Even the Zoom we're doing today, if the pandemic had happened 10 years ago, we wouldn't have had a good medium like this to communicate. Communication is so important, and technology is right there with us, leapfrogging ahead of what the law firms were expecting. I know of immigration law firms and certain plaintiffs' firms that are using chat boxes and fillable forms. That's how they do their prescreening; they've designed their software to prescreen potential new clients. It makes it a little more seamless for the client. They can go on to somebody's website and fill out a form, so they don't waste time waiting for somebody to call them back. They're able to immediately get that information to the firm. Somebody reviews it and gets back to them much more rapidly at the intake stage.    There are document management systems that some firms were lazy about; they didn't want to make the investment. If you have those systems in place, you can share documents with clients much more easily. When you're setting up workflow and processes, usually firms look at it totally from an internal viewpoint of what's easy for them. They need to be outward-facing and think, “How will this work for our clients? How can we be more efficient so that our fees are fair, we can get things done faster for our clients and we can share documents with our clients?” Even if you've got a brainstorming session with a client on Zoom, you can use a whiteboard on Zoom or whatever other software you're using. You're able to communicate that way and use technology to enhance communication that you wouldn't otherwise have.    Sharon: That's an interesting point about the fact that if the pandemic had happened pre-Zoom, I wonder if it would have lasted as long. Everybody would have pushed to be able to get back into the office. It's an interesting question. I saw some ads recently for law firm marketers. They talked about the fact that it was a hybrid environment and I thought, “If you had suggested that 10 years ago, five years ago, the employers would have said, ‘Forget it! We're not going to do it that way.'”   Marcia: There are still employers who are behaving that way. I know of law firms that said, “We're important because we're employment lawyers and our clients really need us; hence, everyone needs to come back to the office one month into the pandemic. We'll spread people out and do our best to do what we can do, but everybody needs to be back in the office. My legal secretary has to be outside my door to do the things I need. It can't be done remotely.” The firms that took that position lost a lot of their lawyers and staff who said, “No, it's not safe, and that's not what I want to do.”    Sharon: In terms of lawyers working remotely or in hybrid environments, is that going to remain, especially with younger lawyers? Have they seen the way it might be and said, “I'm not going back to what it was”? What do you think?   Marcia: Some of it depends on where you live. In a congested area like Los Angeles, where both of us live, yes, hybrid will happen because people realize, “Wow, I don't have to be in a car two or three hours a day commuting. I'm so much more productive. I can get more work done. I can be with my kids. I can have more of a balanced life.” The younger lawyers are driving that and demanding it and saying, “As long as I'm getting the work done, what does it matter?”    Now, when hybrid comes in, there's a time and place where getting together makes sense. If you're onboarding new people, you can do it virtually; there are best practices for doing it, but there's a lot to be said for a brand-new person to come in and actually meet people and get walked through things. There's a time and a place for a team meeting. If there's a group of people that work together on a particular client and an important event is coming up, a trial or whatever, it makes sense for them to be in the office the same day. Even though a lot of clients say, “We don't need to come in,” there may be a client that wants to come into the office, and that's also the time the team should be there.    But I'm seeing a lot more willingness to let people adjust their schedules, and everybody's a lot happier. It depends. Your older lawyers who are accustomed to coming to the office all the time swear they can't work at home; they just can't do it, so they've been going into the office throughout the pandemic. There are younger lawyers, too, who say, “I have roommates; I have a one-bedroom; I can't work and live in the same place. I don't have enough space. I can concentrate better in the office,” and they've been going to the office the entire time. The great majority of them say, “Hey, I want some balance in my life. This is really working, and as long as I get the work done, give me the autonomy and the authority to get it done my way, as long as I'm meeting deadlines.” A lot of that has to do with how well your communication systems are in place. I do hear that people are worried about losing their culture because everybody's operating more in a silo. So, you have to work at that.   Sharon: How do firms have to operate differently? You mentioned communication. How about telecommunication? Do law firms have to strengthen or change their management policies around that communication? You have to work harder, I presume, to keep a culture.   Marcia: You do, and that's why firms are having things like happiness committees where they come up with events, virtual or otherwise. There are firms I know that have done walks on the beach during the pandemic just to keep people engaged, or they had everyone met at a park and bring their own lunch and stay socially distanced just to see one another. I know a few firms that had retreats at remote locations during the pandemic. They had everyone take Covid tests and made sure they were O.K., and nobody got sick because they were very careful about what they were doing. A lot of it depends on what your culture was to begin with and how friendly an environment you were. Are you a new firm? Are you a firm that's been institutionalized for 40, 60 years and you're used to doing things one way and you don't like change?    Lawyers don't like change anyway, so you need to manage a little bit differently, and communication is an important part of that. Everyone likes to be communicated with in a different way. Some people are happy to text one another and use Slack, and other people want to use video more. Every circumstance requires a different situation for communicating, both as to what the individuals' preferences are and the circumstances of what you're communicating about. People shouldn't just endlessly do Zooms. Everybody is burned out on Zoom. Meetings should be intentional. They should have agendas. There's a time and place for people to meet in person, and a time and place to have a group Zoom meeting or a one-on-one.    Sharon: I like the idea of the fun committees and walks on the beach. Those are great ideas in terms of keeping something cohesive during the time when you're supposed to be spread apart.    I've read about law firms opening more branch offices, little satellite offices of one or two people. Is that happening, or is that an exception? What's the scoop on that?   Marcia: I'd say, again, it depends where you live. If you're in a small town where everything is close by in Middle America, you don't need it. But in suburban areas that are spread out, yes, I'm definitely seeing it for a variety of reasons. One is to serve clients. It's to open an office closer to where your major clients live so they don't have a big commute to come see you. That's one reason. One firm I know, the senior partners live in the suburbs and they don't want to drive to the home office all the time, so they opened a branch near where they live to make it convenient. Now they don't have to come to the main office all the time.    Another firm I'm aware of—and this happened a lot—when people were working virtually, many of the employees, staff and the lawyers decided they were going to move because they wanted more space. They moved farther away, in some cases another county away. We have L.A. lawyers who've moved to Orange County and San Diego County. We have lawyers from the west side who had a small apartment and said, “No, I want something bigger for my family.” They bought a house out in the suburbs, an hour and a half drive from their office. Suddenly the firms are finding out about it later, after the fact, and saying, “O.K., what can we do to keep these people?” One firm I know has downsized their main office in L.A. and built a big branch because so many of their people moved into the area where they've opened the branch. The branch office is probably as large as the main office now. They did it to accommodate people's lifestyle and commute and to make sure their employees were happy.    Sharon: Are you seeing established law firm offices in Century City or downtown shrinking their spaces?   Marcia: Absolutely. They're doing more hoteling. It depends where they are in their lease. If their lease came up during the pandemic, almost universally they've reduced their space. If they still had time to go, they put up with it or renegotiated with their landlords to extend the term and make it less expensive, or they gave up some of their space. A lot of people are subleasing space. I have a client that is looking to move into subleased space because their lease is up. Just in their own building, they've had offers from several different law firms to move into subleased space. These other law firms—that are well-established law firms—have too much space.   They're doing a lot more hoteling for lawyers, just like CPA firms have done for a long time and commercial real estate brokers started doing a number of years ago. It was always, “Oh no, lawyers can't do that.” Well, lawyers can do that. If you want to work at home three days a week and be in the office two days a week, if you don't need your own dedicated office with your plaques on the wall, you can have an office or a conference room. There's scheduling software that firms are buying that accommodates this. The receptionist has scheduling software so that when people come, it arranges an office for them, and they know where to go. That's another place where technology is helping, so you don't have three people showing up to share the same office on the same day.    Sharon: When you say these are things that other industries have been doing for a long time, I worked for a large accounting firm 25+ years ago and they were starting hoteling. I guess it takes a pandemic to get the world to move.    Tell us more about the book. I was looking at the information about the book on the jacket, and it looks like you can tear it apart, make your own templates and really use the book.   Marcia: The main part of the book is an employee handbook. It's a multijurisdictional handbook because we weren't writing it for California or New York. We have readers in the ABA who live in Canada and elsewhere in the world, so we tried to make it as general as possible, while reminding people that you'd better make sure what the laws are before you adopt a policy that won't work where you are. We made that part of the book available online in Word format so you can take it if you don't have an employee handbook. It covers all the legal things you have to have about antiharassment and overtime and those kinds of things, but it also covers how to deal with technology and cybersecurity. We reached out to SMEs to write some of the chapters for us.   Sharon: SMEs being?   Marcia: Subject matter experts. My coauthor and I certainly aren't IT/technology/cybersecurity experts. That's such an important area. We reached out to four individuals from two companies who actually wrote that chapter for us, which includes model cybersecurity guidelines and policies for law firms. You can just take that and put in your handbook.    That's one part of the book, and the book has been around since 1982. The original book was written by a lawyer in L.A. named Bernie Ralston. Bernie was a mentor and a friend to me along the way. I met him through Bar Association volunteerism over the years, and he would refer clients to me. Bernie is just about 100 years old, and he's still licensed to practice law in California and does arbitrations. I don't think he does a lot of work anymore; it's probably pro bono. He was the one who came up with the idea of doing this book, and here we are at the seventh edition. It's pretty special.    Sharon: Wow! The seventh edition must have a lot of changes from the last version in terms of how you deal with post-pandemic issues and how you deal with cybersecurity. That has become such a huge area.    Marcia, thank you so much for telling us about this. You've given us a lot of food for thought and ideas about where we can get answers, such as your book. The templates sound like a fabulous benefit for law firms. Once again, thank you very much. We greatly appreciate you being here today.   Marcia: Thank you, Sharon, for giving me the opportunity to speak with you.  

Today's guest is Jordan Furlong, a legal industry analyst who has been writing, thinking, and speaking about the intersection of law and business for more than 20 years. As the mastermind behind Law21, he is on the constant lookout for critical new developments and emerging patterns in the legal services ecosystem. He uses these insights to advise legal organizations on how to plan their strategies and achieve their goals. Listen in as we discuss: • Jordan's fascinating take on “lawyer formation”—the education and development of practicing lawyers. • What he sees as the gaps in training, and how those influenced his own path in the industry. • How Jordan is working toward a better future for the legal profession and the society it serves, and why it takes persistence, politeness, and understanding.

Welcome to "Du Vent Sous La Robe", the podcast that takes you to meet innovative actors who are building the future of law. I am Laetitia Jacquier, consultant in legal innovation and business development and today my guest is Jordan Furlong.   Jordan is a renowned international consultant and adviser on future of law topics. He is the author of "Law is a buyer's market - Building a client-first law firm" and also has a great blog: “Law 21”.  In this episode, Jordan gives us precious advices and insights on the following topics : - The evolution of the legal market and the new players in Canada, the United States and Europe;  - How he envisions the ideal law firm;  - How to change the business model of law firms to encourage innovation and provide a better experience to clients;  - The importance for law firms to define precisely their values, purpose and ideal markets and clients;  - How law firms can differentiate and compete in the market;  - How to build a client-centered law firm and provide a better customer experience and service;  - What we should change in legal education, recruitment and training of lawyers. Enjoy listening and une pétillante et innovante année à tous!!  To learn more:  - Suffolk University Law School's Legal Innovation & Technology Certificate Program;  - Jordan Furlong;  - Law 21;  - "Law is a buyer's market - Building a client-first law firm": PDF or Kindle;  - Legal Zoom;  - The unpleasant truth about law firm culture – The American lawyer  - The question every legal regulator needs to answer – Jordan Furlong -Law 21 blog;  - What “Protecting the Public” Really Means – Jordan Furlong -Law 21 blog.   - Laetitia Jacquier (Linkedin) ;  - Du Vent Sous La Robe on Linkedin;  - Du Vent Sous La Robe on Twitter ;  - Du Vent Sous La Robe on Instagram ;  - Du Vent Sous La Robe on Facebook ;  - https://du-vent-sous-la-robe.com/.  

New developments surrounding re-regulation in the legal industry have left some lawyers uncertain about what these changes mean for the future of the profession. Digital Edge hosts Jim Calloway and Sharon Nelson bring on legal analyst Jordan Furlong to hash out trends in legal re-regulation, dispel myths, and explain the underlying intent behind it all. They discuss the re-regulation's goals of protecting public interest and providing meaningful, affordable access to justice and offer wisdom for lawyers on how to best navigate future changes in legal regulatory structures.  For more of Jordan Furlong's thoughts on this subject, see his post The legal regulation revolution and other content on his Law21 blog at https://www.law21.ca/blog/. Jordan Furlong is principal at Law21 in Ottawa, Ontario, Canada. He is an internationally renowned legal sector analyst, author, speaker, and consultant deeply invested in a better future for the legal profession and the society it serves. Special thanks to our sponsors, Scorpion, Blackletter Podcast, Alert Communications and Nota.

New developments surrounding re-regulation in the legal industry have left some lawyers uncertain about what these changes mean for the future of the profession. Digital Edge hosts Jim Calloway and Sharon Nelson bring on legal analyst Jordan Furlong to hash out trends in legal re-regulation, dispel myths, and explain the underlying intent behind it all. They discuss the re-regulation's goals of protecting public interest and providing meaningful, affordable access to justice and offer wisdom for lawyers on how to best navigate future changes in legal regulatory structures.  For more of Jordan Furlong's thoughts on this subject, see his post The legal regulation revolution and other content on his Law21 blog at https://www.law21.ca/blog/. Jordan Furlong is principal at Law21 in Ottawa, Ontario, Canada. He is an internationally renowned legal sector analyst, author, speaker, and consultant deeply invested in a better future for the legal profession and the society it serves. Special thanks to our sponsors, Scorpion, Blackletter Podcast, Alert Communications and Nota.

Jordan Furlong brings an unusual sharp and critical eye to conversations about the future of law, as a consultant, author, and former lawyer.  He pulled no punches in this wide-ranging conversation with host Michael Madison, covering lawyer licensing, legal literacy, the rule of law, and the fundamental values that characterize the best of the legal profession, from ancient times to the present. Links Law21, Jordan Furlong's consultancy The Law21 blog Jordan Furlong on Twitter  See omnystudio.com/listener for privacy information.

In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like.This episode's discussion points include: Specific areas where the current legal system is dysfunctional Major issues of unmet need within the legal market How the existing legal system fails clients—and legal professionals What needs to shift in order to build a better legal profession Ways for law firms and legal professionals to start changing the status quo Episode Three's guests include Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; Jordan Furlong, legal analyst and creator of the Law21 blog; and Nika Kabiri, a JD Ph.D who helps businesses of all sizes make better decisions. Listen in for their perspectives!Our Guests:Erin LevineErin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorceJordan FurlongJordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the College's InnovAction Awards. He's the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He's also taught or guest-lectured in courses at Suffolk Law, Queen's Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21Nika KabiriNika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri

Today's season finale was a labour of love! Working with guests ages 4 and up is, well, challenging, for both interviewer (Julie) and production editor (Brauntë). But it was well worth it! For this episode, Julie talked with Ryann, Quinlan, Ava, Wyatt, Ezzo, and Jennah (occasionally interrupted by younger sister Emma), along with their moms (who we tried to keep out of the conversation…) about whether they could remember before the pandemic (no, or only sort-of), what it's like to wear a mask all the time, how online schooling can be both fun and frustrating (mostly frustrating), and what it's like to spend all day every day at home with your parents and siblings. Julie also talked with 12-year-old Uma for a more measured, reflective take on the same questions. For our outro, we asked Jennifer Muller, an NSRLP Advisory Board member, past podcast guest (in fact, Jennifer kicked off this season, and she was our first ever podcast guest!), and access to justice advocate, to comment on what the kids said about their experience of lockdown and pandemic . Jennifer is also a K-12 schools counsellor for the North Vancouver School Board and has been listening to kids talk about the pandemic and its impact on them for the past 16 months. We had a lot of fun making this podcast and we hope you enjoy these authentic childrens' voices telling it like it is! In Other News: The wonderful Jordan Furlong (legal markets analyst and former podcast guest) wraps up Other News this season on a positive note with a roundup of encouraging stories from around the access to justice sphere, including an innovation sandbox, a Truth and Reconciliation initiative, and the nomination of Justice Mahmud Jamal to the Supreme Court. For related links and more on this episode visit our website: https://representingyourselfcanada.com/a-kids-eye-view-of-the-pandemic/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

With Season Two of Matters focusing on client-centered legal practice, it makes sense to start with the question: Why is client-centric legal practice important?In this first episode, our hosts speak with four experts—a practicing lawyer, a legal consultant and writer, a data scientist, and a legal professor—to provide a macro-level view of client-centered lawyering, examine why it's vital to the future of legal service delivery, and give you a glimpse of what to expect on this season of the show.Specific discussion points include: What “client-centered” means in a legal services context Why client-centric practice is a revolutionary concept in legal Why so many law firms are hesitant to put client-centered practices into place How the “client experience is king” model is reshaping other industries—as well as legal How the legal industry has evolved over time with regards to technology—and where it may go in the future Joining Jack and Nefra are guests Kim Bennett, Jordan Furlong, Nika Kabiri, and Bill Henderson. Don't miss what they have to say!Our Guests:Kim BennettKimberly Y. Bennett, Esq., is the Founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable seven-figure organizations. Kim defines herself as an innovator, entrepreneur, legal industry disruptor, and a business coach—who happens to be a lawyer. In addition to growing and managing her firm, Kim coaches women building modern businesses, speaks on legal topics, teaches workshops for new entrepreneurs, and is a co-organizer of two legal tech communities: Atlanta Legal Tech and Atlanta Legal Hackers. You can follow Kim on Twitter at @kbennettlaw Jordan FurlongJordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the College's InnovAction Awards. He's the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He's also taught or guest-lectured in courses at Suffolk Law, Queen's Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21 Nika KabiriNika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiriBill HendersonBill Henderson joined the Indiana University Maurer School of Law faculty in 2003 following a visiting appointment at Chicago-Kent College of Law and a judicial clerkship for Judge Richard Cudahy of the U.S. Court of Appeals for the Seventh Circuit. Drawing upon more than a decade of research, Bill is a sought-after commentator on the changing legal marketplace and has accumulated numerous awards. In the last five years, he has been named one of the 100 Most Influential Lawyers in America by the National Law Journal, the Most Influential Person in Legal Education by National Jurist Magazine, and one of the inaugural group of “Legal Rebels” profiled by the ABA Journal. You can follow Bill on Twitter at @wihender

Zelda Perkins exploded into public view in 2017, the first woman to break a non-disclosure agreement (NDA) signed with Harvey Weinstein decades earlier. Zelda worked as a Production Assistant for Miramax and for several years worked directly with Harvey Weinstein on his film projects. Zelda describes signing the non-disclosure agreement in her early twenties as feeling like having “guns pointed at me from every side” – by Weinstein’s lawyer but also by her own lawyer, who told her that she had no alternative but to sign. Over the years she regretted this over and over again – she found she could not explain to prospective employers why she had left Miramax, and her career in Hollywood film production effectively ended. She also began to hear about numerous other allegations against Weinstein and realized that his behaviour was serial, and that he had gone far beyond harassment and raped a number of women. She began to look for a journalist and a publication that were willing to break the story and risk the wrath of the most powerful man in Hollywood at the time. She knew that she could face an aggressive legal response from Weinstein if she broke her NDA – but she was ready. Since then, others inspired by her example have spoken up about the widespread use of NDAs to gag those who could warn about serial harassers, rapists, and bullies. In other news: Guest Other News Correspondent Jordan Furlong gives an update on news earlier this month about the possibility of a legal regulatory sandbox in Ontario: since our last episode the Law Society of Ontario has approved the sandbox pilot! Jordan explains what happened at the LSO, including some of the objections raised to the sandbox, and he reflects on what comes next: “We don’t really know, and while that’s kind of scary to some people, for me, it’s more exhilarating. It means we finally have a chance for Canada’s largest province to really encourage innovation in legal services, with a goal towards improving access. And that’s manifestly a goal worth taking chances for.” For related links and more on this episode visit our website: https://representingyourselfcanada.com/ndas-protecting-abusers-since-the-90s/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

Today’s episode features the story of a family self-represented litigant, who was originally represented by two different lawyers. She spent $20,000 on her first lawyer – resolving an uncontentious custody issue – but made no progress toward child support or division of assets. The second lawyer cost her another $25,000 – and still didn’t resolve child support, division of assets, or divorce. Her best efforts to obtain any information about what her money had been spent on, or to hold her lawyers to account via their professional regulator (the Law Society of Ontario) led… nowhere. Jana Saracevic and Nancy Cameron Q.C. comment. Among other things, this story illustrates the shortcomings of the Law Society of Ontario’s Compensation Fund, which offers no protection for many forms of negligence, only dishonesty, which is narrowly defined. There are no public reports describing how many claims are received and how many are met. In Other News: Guest Other News Correspondent Jordan Furlong focuses today on breaking news from the Law Society of Ontario: The Law Society’s Technology Task Force has released a report calling for the establishment of a Regulatory Sandbox for Innovative Technological Legal Services. (A Regulatory Sandbox is essentially a safe space for innovation, to try out new types of services that are prohibited by current regulations but look like they could be beneficial to the public.) The report includes a motion to be brought before Convocation later this month for approval of the Sandbox for a five-year pilot-program period. For related links and more on this episode visit our website: https://representingyourselfcanada.com/what-is-my-lawyer-spending-my-money-on/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

Jordan Furlong spends his life talking to law firms and institutions around the world, delivering speeches, consulting and sharing his insights into ‘lawyer formation’ and the future of law at large. In this episode, I had the privilege of talking to him for forty minutes about his thoughts on the impact of Covid-19, tangible ways to improve the business of law and - the headline story – the process of preparing young lawyers for practice and how we might be able to do more to mitigate the ever-lurking imposter syndrome. The post Is ‘Faster, Better, Cheaper’ Really What Clients Want? A Conversation About Lawyer Formation and the Future of Law With Jordan Furlong (ep 71) appeared first on Lucy Dickens.

Bonus Episode presented by CBA National, After the pandemic: The future of justice, Ep 9In this month's episode, we talk with Jordan Furlong about a wave of regulatory reforms coming out of the U.S. that are having an impact on the legal industry, and how Canadian jurisdictions should prepare.Jordan is one of the leading analysts of the global legal market. He has written extensively on a range of topics dealing primarily with how law firms and law departments need to prepare for the future of the industry. Many of his writings you can find on his Law21.ca blog.  He is the author of a recent report presented to the Law Society of Alberta offering recommendations on lawyers licensing and competence You can follow him on Twitter @jordan_law21.To contact us (please include in the subject line ''Podcast''): national@cba.org

Today’s episode is dedicated to the personal experiences of two good friends of NSRLP who speak to what it meant for them to grow up as Black people in predominantly white communities in Canada. Moya McAlister is NSRLP’s Communication Manager, and she grew up between Toronto (for the most part) and Trinidad, where she spent vacations with family. Moya describes how this brought special challenges for her, and the ways that she has tried to manage these first as a child, and now as an adult community activist and professional. Anthony Morgan also talks about his experiences as a young person, and now as an adult raising a young child, and the impact that centuries of Black slavery in Canada still has on Canadian culture. Anthony currently heads the Confronting Anti-Black Racism Unit for the City of Toronto, but he has had a long history as a racial justice educator, commentator on racism and race issues, and as a lawyer on anti-Black racism issues, including a spell at the African Canadian Legal Clinic (now the Black Legal Action Centre, see below). What Can You Do? We turned to three other guests to give us some ideas on things you can do to contribute to the Black Lives Matter movement: Hussein Aly is a widely-respected criminal defence lawyer in Toronto with Rusonik and Partners, and he is offering free online seminars (hosted by the Black Muslim Initiative and the Canadian Muslim Lawyers Association) on how to interact with police at peaceful protests. Anna Sallah is a research assistant with the NSRLP and a masters student at the Faculty of Law, University of Windsor. Anna has studied and worked in Ghana and in South Africa, and her family live in Minneapolis. She has suggestions for using social media to create awareness, show support for Black friends and colleagues, and ask for action. Anna also describes why it is important to support local Black businesses. Hope Moon grew up in a small white Ontario community where she came as a baby from China. She is now a student at the University of King’s College Halifax, where she is the VP External of the Students’ Union. Hope describes her project to set up a Facebook group to facilitate more open and honest talking among her friends and peers about anti-Black racism. She points out that while this may create some (necessary?) discomfort, it is important we don't get stuck in a place of shame and ignorance, but go on learning together. Places to donate Black Legal Action Centre – a non-profit community legal clinic that provides free legal services for low or no income Black residents of Ontario. The Sentencing and Parole Project – a non-profit that prepares enhanced pre-sentence reports for marginalized Black people to give judges and parole boards info they need to make informed decisions around sentencing and parole. See our website for links and further resources: https://representingyourselfcanada.com/living-black-lives/ In Other News: Guest news correspondent Jordan Furlong considers the fairness and unintended consequences of “Zoom justice”; systemic racism in the justice system, baked in at many levels; how the law harms public health; and how the legal system can be redesigned to work for everyone, and the groundswell of support for that redesign. Thank you so much Jordan for your wonderful contributions to the podcast – we can’t wait to have you back again! Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

Jordan Furlong is an author, advisor, and legal market analyst who forecasts the impact of a rapidly changing world on lawyers and legal organizations. He is a Principal of Law21, a consultancy for legal leaders seeking strategic advice and a platform for Jordan to share his thoughts about the new legal economy with the legal community.   In this episode…   How do law firms plan for the future? What does innovation look like in law firms and how do you make a case to invest in innovation? Join us as host Gina Rubel goes on record with Jordan Furlong to discuss four business essentials for success, the process of innovating, and how law firms can address the value, experience, and satisfaction of clients.  

Bonus Episode presented by CBA National and CBA Futures: After the pandemic: The future of justice, Ep 3:Yves Faguy speaks with Cori Ghitter of the Law Society of Alberta and legal market analyst Jordan Furlong about legal education, how it has been affected by the pandemic, and what needs to change for it to address the needs of a modern legal industry.In this third episode, the guests talk about the sudden shift to online legal education, what it means to be a competent lawyer in 2020, and whether articling, as we know it, ought to be abolished. Jordan Furlong is a legal market analyst, the author of Law Is A Buyer's Market: Building A Client-First Law Firm For the 21st Century and of the blog Law21.ca.Cori Ghitter is the Deputy Executive Director and Director Professionalism and Policy at the Law Society of Alberta.To contact us (please include in the subject line ''Podcast''): national@cba.orgPlease subscribe, rate and review our podcast if you are enjoying it on Apple Podcast.

Richard Susskind (Professor, University of Glasgow, O.B.E., and author of 7 books) has spent the last 25 years speaking up about the need to modernize legal services, and the increasingly acute need to democratize public access to both justice and justice assistance. In his conversation with Julie, who has worked on many of the same issues, Richard discusses the future of online dispute resolution, the need for the diversification of legal services and online assistance far beyond lawyers, the need for the legal profession to bring "added value" to clients rather than acting as the "gatekeepers" of legal services, and the impact of the pandemic on both our assumptions and our experiences of what "works" to promote Access to Justice. Please also stay tuned to the end of the episode for our other news segment – Jordan Furlong challenges white people to take a stand for anti-racism, and commit to taking action, particularly within the justice system. We are currently preparing our season finale (June 23), devoted to the Black Lives Matter movement, and what you can do to help – please tune in. Our guest news correspondent, Jordan Furlong, discusses how the murder of George Floyd has led to protests and demonstrations around the world, the potential for lasting change coming out of the Black Lives Matter movement, his own self-examination, and the necessity for everyone to closely examine their privileges, biases, and assumptions, and recognize the ways in which they have supported systemic racism; Jordan challenges white people to “show up” by educating themselves, and then taking action; he particularly addresses white privilege and over-representation within the legal profession, and reminds us that the justice system does not work for a vast majority of Canadians, particularly Black Canadians, and other people of colour. Please see the link below for a list of reading material and resources. For related links and more on this episode visit our website: https://representingyourselfcanada.com/jealous-guards-the-legal-profession-and-future-legal-services/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

Each year NSRLP "graduates" law student research assistants (RAs) who have worked with us over the previous three years. These prospective lawyers have had an "immersion program" in working with members of the public who are representing themselves, an experience that we hear year after year is formative in shaping their path into legal practice. This year's graduates are Ali Tejani (social media wizard, and our "In Other News" correspondent), Megan Campbell (manager of the SRL Case Law Database), Kaila Scarrow (co-investigator and co-author of our report on access to court transcripts, along with many other pieces), and Rebecca Flynn (researcher/editor of our latest A2J Annotated Bibliography, and Case Law Database researcher). Julie's conversation with them spans their hopes for the future of legal services, their thoughts about entering an evolving profession, and how COVID is going to change everything. (Make sure to listen to the end for “in other news” with guest host Jordan Furlong!) In other news, with Jordan Furlong (legal markets analyst and recent podcast guest): the State Bar of California has agreed to move ahead with a “regulatory sandbox” to try out innovative legal services; Los Angeles County Superior Court launching free online tool to help parents negotiate child custody disputes and visitation issues without having to come to court; and finally, a Globe & Mail op-ed from a graduating Osgoode Hall law student reflects on the benefits of online legal education. For related links and more on this episode visit our website: https://representingyourselfcanada.com/comfortable-being-uncomfortable/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Jordan Furlong; promotion by Moya McAlister and the NSRLP team.

Few lawyers are revitalizing the traditional law firm model quite like Louis Frapporti. Through collaborative partnerships with key institutions, Gowling WLG Hamilton is changing the way lawyers provide value to their clients and approach the way they practice. His views on collaboration, compensation, client relationships and social impact are unique in mindset and practical in execution. Lou is an experienced and charismatic litigator; his thought leadership on the legal profession will captivate you as guest interviewer, Jordan Furlong, provokes Lou’s excitement for the future of his firm and the legal profession at large.

On this second part of a two-part series, Professor Cat Moon and Jordan Furlong discuss COVID 19's impact on legal education and law firms. The conversation explores: * The "knock out effect" the crisis has on the various parts of the lawyer formation system * Who might take ownership of coordinating the new landscape of lawyer accreditation * The opportunities lifelong learning creates for law schools to be involved in the ongoing development of legal professionals * How human-centered design and project-based learning offer ways to integrate the three sides of the Delta model of lawyer competency * How small and solo law firms might be impacted by the crisis

This episode is the first of two episodes that discuss the future of the profession in the wake of the COVID19 crisis. Guests Jordan Furlong and Cat Moon discuss: * How COVID 19 exposes the access to justice crisis the profession has created * Why the crisis offers the opportunity to leverage technology in new ways * Why the structures and systems that have defined the profession have been so durable * Whether lawyers view the crisis as a blip or a transformation * How leaders can pivot toward innovation

What would legal services look like if they were designed to maximize efficiency, rather than tradition and privilege? What would the courts look like? Very different in each case, as our guest Jordan Furlong, a legal markets analyst and commentator, explains. Such changes are being widely discussed now as we see the legal system – reliant on physical appearances, and designed to make (some) sense to experts, but none to the general public –shut down with COVID-19. Can we use this moment to really take hold of the need for change, and get serious about redesigning both legal services delivery and the courts? In Other News: NSRLP is continuously compiling and updating information from around the country on court closures and procedure changes, information on how to swear affidavits in various jurisdictions, and will also shortly be putting out A2J, social justice, and legal education content lists – stay tuned to our website for these and more COVID-related content; we encourage you to check out NSRLP West on social media; and finally, for an encouraging read, check out our blog post from last week by Tania Perlin, “Kindness and Compassion in Times of Fear and Uncertainty”. For related links and more on this episode visit our website: https://representingyourselfcanada.com/how-21st-century-needs-and-covid-19-are-changing-legal-services/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Sikandar Saleem; Other News produced and hosted by Ali Tejani; promotion by Moya McAlister and Ali Tejani.

In Episode 4 of the Daily Matters podcast, legal analyst, consultant, and Law21 blog founder Jordan Furlong joins Clio CEO and Co-founder Jack Newton for a discussion about the ways that the COVID-19 crisis is affecting the legal industry. In the episode, Jack asks Jordan to share his experience and perspective about this unique moment in legal history, to anticipate some of the short-term and long-term impacts the coronavirus will have on law firms and legal organizations, and to suggest what law firms need to focus on in the moment.

The provision of legal services is currently subject to new market pressures, technological advancements and cultural changes. In this episode, I spoke to Jordan Furlong, a leading legal market analyst, author, and consultant. We discuss where law has gone right, where it's gone wrong and where it might be going in future. Music provided by Audio Library: Jungle Juice - Wataboi.

As technology continues to disrupt the legal world, many in the legal industry remain stubbornly defiant.   The irrepressible Jordan Furlong discusses why this is happening and what can be done about it while illuminating the risks that await those law firms that do not change their mindset and approach.   From the critical importance of eliminating elitism in the legal industry to rethinking how we train young legal minds – Jordan’s candid thoughts on the legal profession will inspire you to embrace change. 

In this month's Leadership Report Podcast, Cori Ghitter and Jordan Furlong of Law21 break down the key issue of Lawyer Competence and the factors that are changing it's definition in the 21st Century.

Conversations With The President: The state of the profession, Ep 2:Vivene meets Jordan Furlong and Omar Ha-Redeye to look at how the legal profession is changing due to societal, economic and technology forces and what this means for lawyers in Canada.In this inaugural episode, Vivene talks about how the legal marketplace changed after the economic crash of 2008, the lawyer development system, the challenges of navigating the legal space as a young lawyer, and more!Jordan Furlong  is the former senior editor of CBA National Magazine, an author, consultant and a leading analyst of the global legal market at his company Law 21. Omar Ha-Redeye was a past Young Lawyer Chair in the Ontario Branch. He has held a variety of leadership positions in CBA National. Visit www.cba.org/dispatches to learn more about CBA President and her goals.To contact us (please include in the subject line ''Podcast''): podcasts@cba.orgPlease subscribe, rate and review our podcast if you are enjoying it on Apple Podcast.

Andre Davison was literally a sixteen year old student when he began his career in law firm libraries. Now the Research Technology Manager at Blank Rome's Houston office, Andre has taken a leadership role both within his firm with technology and diversity programs, and has been rewarded for his efforts with multiple awards. Andre was awarded his firm's Nathaniel R. Jones Diversity Award for his diversity efforts, and he was the American Association of Law Libraries' Innovation Tournament winner for his Seamless Access to Secondary Sources (SASS) which enabled lawyers and others at his firm to dive into the portions of research materials directly, and without having to worry about usernames, passwords, or client numbers. Andre's work expands past his award winning efforts at his firm, and he has taken on leadership roles on the local level with the Houston Area Law Libraries (HALL) as the current President. The local chapters are a wealth of professional development, and local community efforts which he says brings a family-like environment to him and his peers. How does your family describe what you do? Speaking of family, we share stories of how our families describe to others what we do for work. As might be expected, it doesn't always match the reality of the situation. Greg thinks that it might have been easier on his family if he worked at Walmart. We'd love to get more stories to put on the show of what it is that your family members think you do. Leave us a voicemail at 713-487-7270 or email us at geekinreviewpodcast@gmail.com and share your story! Information Inspirations How Should Law Schools Adjust for Gen Z? Wake Forest Law School LR&W Director, Laura Graham wrote an excellent law review article which was featured as a Thursday Think Piece on SLAW. Gen Z's are very different from their Millennial law school predecessors. Learning and social styles are different and like it or not, law schools (and eventually law firms) are going to have to determine how to make adjustments for these new entrants into the legal profession. Greg would love to get a book club going on this topic, so reach out to him if you want to share ideas! Tech Trends and the Meeker Report The annual Meeker Report is out, and our past TGIR Interviewee, Stephen Embry has a review of how that relates to the legal industry. Marlene highlights three areas of how people educate themselves online with videos and podcasts. If you learn via podcasts (and we hope you do!), then the Kennedy-Mighell podcast covers this topic as well. American Law Firms in Transition This book from Randall Kiser just might be the next End of Lawyers? for the legal industry. Kiser discusses how law firms are still spinning the data of how healthy they are and ignore problems in their business model. WIth the recent collapse of LeClaireRyan, maybe firms might find Kiser's insights to be more relevant. Rise of the Alternative Business Structures (ABS) in the Legal Industry Our friend, Jordan Furlong has a series of Tweets covering the adoption of ABS in states like Utah, and in some Canadian provinces. Furlong says that we should be prepared for a “seismic change ripping through legal service regulations.”

Welcome to Law 2.0, a podcast series where we talk to individuals looking to change the legal services and regulatory sector. In this episode we speak to Jordan Furlong. Jordan is a legal market analyst and an award winning legal […] Author information Kenneth Damien Vice-Chair at LSEAAL Ken graduated with a law degree (LLB 2010) from the LSE and is presently the Vice-Chair of the LSE Alumni Association London (LSEAAL). Ken is a practising solicitor with a core focus on the technology sector currently working with Axiom, a global leading alternative legal services provider. He previously worked as In-House Counsel at Aveva, a world-leading industrial software provider. Ken has a particular interest in issues of data protection, anti-piracy and cybersecurity as well as policy discussions surrounding the regulation of emerging technologies including AI and blockchain. | The post Killing the Billable Hour in the Legal Sector? [PODCAST] – Jordan Furlong appeared first on LSE London Alumni & Friends.

I interviewed Jordan Furlong | Principal at Law21 on Friday December 7th, 2018. Many of you know him for his Twitter account and his blog, where he shares insights on the global legal industry. We discussed the following topics: His legal career Continued developments in law firm competition Innovative things law firms are doing Non-attorney ownership Geopolitics Law school reform and what young attorneys are facing Legal industry thought leaders His family and faith See Transcript for this by Clicking Here Links Referred to in This Episode:  Jordan Furlong | Law21 Jordan Furlong | Twitter Law is a Buyer's Market: Building a Client-Firm Law Firm book by Jordan Furlong Three Ways to Compete in the Coming Legal Market article by Jordan Furlong  The Rise of the Millenial Lawyer article by Jordan Furlong featured on LOD (Lawyers on Demand) Ed Reeser | Attorney & Consultant Lawyers on Demand | Bryan Cave Leighton Paisner Bill Henderson and Jae Um | Legal Revolution Three Geeks and a Law Casey Flaherty | Procertas Ivy Grey | WordRake Kristen Sonday | Paladin Jason Barnwell | Twitter Lucy Bassli | InnoLegalServices Ron Friedman | Prism Legal HopeShallSing (blog on Catholic faith)

Jordan Furlong is a forecaster of the legal market's future. Law firms and legal organizations retain him to advise their lawyers how to build sustainable and competitive legal enterprises that can dominate the new market for legal services. After graduating from Queen’s Faculty of Law in 1993 and completing his articles at Blake, Cassels & [...]

In this week's episode, Sam talks with Jordan Furlong about the difference between owning a law firm and working for one, and why that may be the single biggest explanation for why some law firms can't seem to get out of their own way.

In this week's episode, Sam talks with Jordan Furlong about the difference between owning a law firm and working for one, and why that may be the single biggest explanation for why some law firms can't seem to get out of their own way.

Peter Aprile and Nathalie Worsfold interview Jordan Furlong.  Jordan is a leading global legal market analyst and the interview focuses on Jordan’s new book Law Is A Buyer’s Market: Building A Client-First Law Firm.  In the interview, Jordan shares how clients are influencing the changes that law firms must make to prosper.  CPD Lawyers that have completed the S02E07 BNL CPD can claim a 35 minute Professionalism CPD credit.  To access the S02E07 verification examination click this link.

Peter Aprile and Natalie Worsfold interview Jordan Furlong, leading Canadian analyst of the global legal market.   Peter, Natalie, and Jordan discuss Jordan’s first book, Law is a Buyer’s Market: Building a Client-First Law Firm.  They dive deep into the business of law, law firm (mis)management, lawyer substitutes, and how law firms need to change to meet and manage the demands of the shifting legal marketplace. CPD Lawyers that have completed the S02E06 BNL CPD can claim a 25 minute Professionalism CPD credit.  To access the S02E06 verification examination click this link.

Jordan Furlong, principle at Law 21 and author of "Law Is A Buyer's Market: Building A Client-First Law Firm," explains the biggest challenges for law firms in 2018.  He says workloads are stagnating for law firms due to potential clients getting more and more routine work done through alternative legal services providers.  Furlong explains how law firms can win back that business, and it all starts with listening to the clients.

  “The problem is not machines doing what lawyers can do. The problem is lawyers doing what machines can do. If a machine can do...

  “The problem is not machines doing what lawyers can do. The problem is lawyers doing what machines can do. If a machine can do...

Peter Aprile and Nathalie Worsfold interview Jordan Furlong.  Jordan is a leading global legal market analyst and the interview focuses on Jordan’s new book Law Is A Buyer’s Market: Building A Client-First Law Firm.  In the interview, Jordan shares how clients are influencing the changes that law firms must make to prosper.  CPD Lawyers that have completed the S02E07 BNL CPD can claim a 35 minute Professionalism CPD credit.  To access the S02E07 verification examination click this link.

Peter Aprile and Natalie Worsfold interview Jordan Furlong, leading Canadian analyst of the global legal market.   Peter, Natalie, and Jordan discuss Jordan's first book, Law is a Buyer's Market: Building a Client-First Law Firm.  They dive deep into the business of law, law firm (mis)management, lawyer substitutes, and how law firms need to change to meet and manage the demands of the shifting legal marketplace. CPD Lawyers that have completed the S02E06 BNL CPD can claim a 25-minute Professionalism CPD credit.  To access the S02E06 verification examination click this link.

In this episode Jordan Furlong explains why law has become a "buyers market" and how lawyers can take advantage of the opportunities presented by that market by becoming client-centered law practices. You can read more in Jordan's book, Law Is a Buyer's Market: Building A Client-First Law Firm, available as a paperback and for Kindle. Jordan Furlong is a leading analyst of the global legal market and forecaster of its future development. He helps law firms and legal organizations understand why the legal services environment is undergoing radical change and how to build sustainable and competitive legal enterprises that can dominate the new market for legal services.

The legal industry has operated as a seller's market for so long that some lawyers don't know how to handle the recent trend towards accommodating clients. In this episode of The Digital Edge, hosts Sharon Nelson and Jim Calloway talk to Jordan Furlong about what has driven the shift to a consumer-focused market, the new players that are breaking onto the scene as a result, and how law firms, both big and small, should react to the changes. Their conversation also includes three ways to respond to these market forces as well as how client services, competition, and culture should affect potential business strategies. Jordan Furlong is a speaker, author, and legal market analyst who forecasts the impact of changing market conditions on lawyers and law firms.

I spoke with a panel of industry leaders in a virtual roundtable about where the legal field is headed and asked for their advice on navigating prospective 2017 challenges. The participants include: Laura Broomell, COO of Greene Espel, and president of the Association of Legal Administrators; Ray English, Assistant Dean for the Office of Career and Employment Services at Sandra Day O'Connor College of Law at Arizona State University; Jordan Furlong, principal, Law21; Tony Gomes, SVP and General Counsel, Citrix Systems; Bill Henderson, Professor of Law, Indiana University Maurer School of Law; Kate Holmes, managing director, FTI Technology; and, Joshua Rothman, partner, Fitzpatrick, Cella, Harper & Scinto. From cybersecurity and global policy uncertainty to changes in the selection of outside counsel and career services aligning with admissions, descriptions of a destabilizing market were tempered with a recognition of the opportunities ahead.

I spoke with a panel of industry leaders in a virtual roundtable about where the legal field is headed and asked for their advice on navigating prospective 2017 challenges. The participants include: Laura Broomell, COO of Greene Espel, and president of the Association of Legal Administrators; Ray English, Assistant Dean for the Office of Career and Employment Services at Sandra Day O’Connor College of Law at Arizona State University; Jordan Furlong, principal, Law21; Tony Gomes, SVP and General Counsel, Citrix Systems; Bill Henderson, Professor of Law, Indiana University Maurer School of Law; Kate Holmes, managing director, FTI Technology; and, Joshua Rothman, partner, Fitzpatrick, Cella, Harper & Scinto. From cybersecurity and global policy uncertainty to changes in the selection of outside counsel and career services aligning with admissions, descriptions of a destabilizing market were tempered with a recognition of the opportunities ahead.

I spoke with a panel of industry leaders in a virtual roundtable about where the legal field is headed and asked for their advice on navigating prospective 2017 challenges. The participants include: Laura Broomell, COO of Greene Espel, and president of the Association of Legal Administrators; Ray English, Assistant Dean for the Office of Career and Employment Services at Sandra Day O’Connor College of Law at Arizona State University; Jordan Furlong, principal, Law21; Tony Gomes, SVP and General Counsel, Citrix Systems; Bill Henderson, Professor of Law, Indiana University Maurer School of Law; Kate Holmes, managing director, FTI Technology; and, Joshua Rothman, partner, Fitzpatrick, Cella, Harper & Scinto. From cybersecurity and global policy uncertainty to changes in the selection of outside counsel and career services aligning with admissions, descriptions of a destabilizing market were tempered with a recognition of the opportunities ahead.

I spoke with a panel of industry leaders in a virtual roundtable about where the legal field is headed and asked for their advice on navigating prospective 2017 challenges. The participants include: Laura Broomell, COO of Greene Espel, and president of the Association of Legal Administrators; Ray English, Assistant Dean for the Office of Career and Employment Services at Sandra Day O’Connor College of Law at Arizona State University; Jordan Furlong, principal, Law21; Tony Gomes, SVP and General Counsel, Citrix Systems; Bill Henderson, Professor of Law, Indiana University Maurer School of Law; Kate Holmes, managing director, FTI Technology; and, Joshua Rothman, partner, Fitzpatrick, Cella, Harper & Scinto. From cybersecurity and global policy uncertainty to changes in the selection of outside counsel and career services aligning with admissions, descriptions of a destabilizing market were tempered with a recognition of the opportunities ahead.

I spoke with a panel of industry leaders in a virtual roundtable about where the legal field is headed and asked for their advice on navigating prospective 2017 challenges. The participants include: Laura Broomell, COO of Greene Espel, and president of the Association of Legal Administrators; Ray English, Assistant Dean for the Office of Career and Employment Services at Sandra Day O’Connor College of Law at Arizona State University; Jordan Furlong, principal, Law21; Tony Gomes, SVP and General Counsel, Citrix Systems; Bill Henderson, Professor of Law, Indiana University Maurer School of Law; Kate Holmes, managing director, FTI Technology; and, Joshua Rothman, partner, Fitzpatrick, Cella, Harper & Scinto. From cybersecurity and global policy uncertainty to changes in the selection of outside counsel and career services aligning with admissions, descriptions of a destabilizing market were tempered with a recognition of the opportunities ahead.

Jordan Furlong talks about the changes in store for the legal industry over the next 5-15 years, and what those changes mean for lawyers who will be practicing during (and after) them.

Jordan Furlong is a legal industry analyst who forecasts the impact of the changing legal market on lawyers, clients, and legal organizations. Jordan has addressed dozens of law firms, state bar executives, law schools, and judges throughout the United States and Canada on the evolution of the legal services market.

Legal Talk Network producer Laurence Colletti interviews Jordan Furlong, Professor David Wilkins, and Professor Deborah Rhode, panelists from ‘Reporting Out with Reaction’ at the 2015 ABA National Summit on Innovation in Legal Services at Stanford Law School. The panel involved the discussion of challenges in the delivery of legal services and practical solutions to these issues. Together they discuss impediments, opportunities, and taboo subjects within the ABA that affect the way that legal services are provided in the United States today.

On this episode of The Legal Toolkit, your host, Jared Correia, invites Jordan Furlong to discuss how the legal marketplace is changing and how law firms can react. “In the short term,” Furlong begins, “we're going to see a lot more regulatory reform ending in a small set of really advanced legal services, exclusive to lawyers.” Jordan goes on to prognosticate respecting the specific effects that changes will have upon solo and small firm attorneys, law students and law schools. Despite the disruptive change that will continue to take place in the practice of law, Jordan does, in the long term, see the light at the end of the tunnel for the redefined attorney. Jordan Furlong is a lawyer, speaker, and consultant based in Canada. He specializes in giving thought-provoking presentations covering the future of the legal marketplace and how to assimilate. Before working as a consultant and speaker, he edited top legal publications, including The Canadian Bar Association's magazine National and The Lawyer's Weekly. Currently he writes the blog, Law21: Dispatches from a Legal Profession on the Brink, a multiple ABA Blawg 100 honoree. His latest book, Evolutionary Road: A Strategic Guide to Your Law Firm's Future, is available from Attorney at Work. Tune in to hear more on the future of legal services: how these will be created, priced, and delivered, and how lawyers can take advantage of the changes.

I spoke with Jordan Furlong, an Ottawa-based lawyer, writer, and legal industry analyst, who is a partner with Edge International Consulting. Jordan is also the author of Evolutionary Road: A Strategic Guide to Your Law Firm's Future, an e-book published by Attorney at Work. We discussed his background and the focus of his work at Edge, as well as what inspired him to write Evolutionary Road. He shared his thoughts on the distinction between sustaining innovation vs. disruptive technology, and the impact of each on the legal market. “Disruptive technology will open new doors for us,” he predicts. Furlong cautions that “This is not a period of incremental adjustment; it is a period of significant change.” He suggests that law firm leaders engage in two exercises to help their management teams consider key steps to take to accelerate their progress: Imagine that you are starting a law firm from scratch – how would you design it knowing that you have none of the constraints of the traditional paradigm? If your largest competitor or rival hired you away from your firm with the mission of destroying your former employer, what steps would you take? He concludes that “Firms must recognize that the way in which they have done business in the past is not the way they will do business n the future.”

I spoke with Jordan Furlong, an Ottawa-based lawyer, writer, and legal industry analyst, who is a partner with Edge International Consulting. Jordan is also the author of Evolutionary Road: A Strategic Guide to Your Law Firm’s Future, an e-book published by Attorney at Work. We discussed his background and the focus of his work at Edge, as well as what inspired him to write Evolutionary Road. He shared his thoughts on the distinction between sustaining innovation vs. disruptive technology, and the impact of each on the legal market. “Disruptive technology will open new doors for us,” he predicts. Furlong cautions that “This is not a period of incremental adjustment; it is a period of significant change.” He suggests that law firm leaders engage in two exercises to help their management teams consider key steps to take to accelerate their progress: Imagine that you are starting a law firm from scratch – how would you design it knowing that you have none of the constraints of the traditional paradigm? If your largest competitor or rival hired you away from your firm with the mission of destroying your former employer, what steps would you take? He concludes that “Firms must recognize that the way in which they have done business in the past is not the way they will do business n the future.”

I spoke with Jordan Furlong, an Ottawa-based lawyer, writer, and legal industry analyst, who is a partner with Edge International Consulting. Jordan is also the author of Evolutionary Road: A Strategic Guide to Your Law Firm’s Future, an e-book published by Attorney at Work. We discussed his background and the focus of his work at Edge, as well as what inspired him to write Evolutionary Road. He shared his thoughts on the distinction between sustaining innovation vs. disruptive technology, and the impact of each on the legal market. “Disruptive technology will open new doors for us,” he predicts. Furlong cautions that “This is not a period of incremental adjustment; it is a period of significant change.” He suggests that law firm leaders engage in two exercises to help their management teams consider key steps to take to accelerate their progress: Imagine that you are starting a law firm from scratch – how would you design it knowing that you have none of the constraints of the traditional paradigm? If your largest competitor or rival hired you away from your firm with the mission of destroying your former employer, what steps would you take? He concludes that “Firms must recognize that the way in which they have done business in the past is not the way they will do business n the future.”

I spoke with Jordan Furlong, an Ottawa-based lawyer, writer, and legal industry analyst, who is a partner with Edge International Consulting. Jordan is also the author of Evolutionary Road: A Strategic Guide to Your Law Firm’s Future, an e-book published by Attorney at Work. We discussed his background and the focus of his work at Edge, as well as what inspired him to write Evolutionary Road. He shared his thoughts on the distinction between sustaining innovation vs. disruptive technology, and the impact of each on the legal market. “Disruptive technology will open new doors for us,” he predicts. Furlong cautions that “This is not a period of incremental adjustment; it is a period of significant change.” He suggests that law firm leaders engage in two exercises to help their management teams consider key steps to take to accelerate their progress: Imagine that you are starting a law firm from scratch – how would you design it knowing that you have none of the constraints of the traditional paradigm? If your largest competitor or rival hired you away from your firm with the mission of destroying your former employer, what steps would you take? He concludes that “Firms must recognize that the way in which they have done business in the past is not the way they will do business n the future.”

Jordan Furlong recently gave us his two-part 2011 teleseminar update on the future of the legal profession. Part Two is now available below. I always look forward to my conversations with Jordan.  He is insightful, extremely intelligent, and expresses his vision of the future of the legal profession with amazing clarity and direction for all […]Written by Susan Cartier Liebel

Jordan Furlong recently gave us his two-part 2011 teleseminar update on the future of the legal profession. Part two will be posted on March 22nd. I always look forward to my conversations with Jordan.  He is insightful, extremely intelligent, and expresses his vision of the future of the legal profession with amazing clarity and direction […]Written by Susan Cartier Liebel