Podcasts about relationship economy

Timestamps : 00:00 Introduction to Ethereum Localism 02:56 The Nature of Money and Local Economies 06:05 Exploring Alternative Economics 08:51 The Intersection of Biophysics and Economics 12:06 Understanding Non-Equilibrium Systems 15:06 Cycles of Money and Community Currencies 18:01 The Role of Credit Clearing in Local Economies 20:48 Challenges in Measuring Economic Systems 23:59 The Future of Money and Economic Measurement 34:36 Understanding Mutual Credit Systems 36:04 Exploring Anti-Colonial Financial Systems 37:11 Julio's Journey and Economic Anthropology 39:06 The Circles UBI Project 41:50 Challenges of Local Solutions in a Global System 44:28 Decentralization and the Future of Crypto 46:32 Imagining New Economic Systems 49:28 Historical Models of Self-Governance 51:07 Wealth Beyond Money 52:51 The Heart of Regenerative Finance 54:12 Connecting Cycles and Flows 56:58 The Role of Blockchain in Alternative Economics 57:59 Building Resilient Local Communities 01:00:08 The Relationship Economy 01:02:02 Global Alternatives and Local Resilience   Learn more about Ethereum Localism - ethereumlocalism.xyz This series is hosted by Ethereal Forest - https://x.com/EthForestDAO Macks - https://x.com/MacksWolf Josh - https://x.com/spexpdx6 Alex - https://x.com/haughtvalue  

The Power of Personalization: Enhancing Buyer Engagement Through Conversational DesignIn the latest episode of "The Thoughtful Entrepreneur," host Josh engages in a compelling conversation with Mary Kathryn Johnson, also known as MKJ, a founder, podcast host, and CEO. MKJ brings her expertise in helping entrepreneurs accelerate the buyer's journey through conversational and category design. This episode is a treasure trove of insights for entrepreneurs navigating the crowded digital marketplace. Let's dive into the key takeaways and actionable advice shared during the episode.Mary Kathryn emphasizes that in today's saturated business environment, simply being louder or more visible is not enough. Entrepreneurs must find ways to stand out by being specific and personalized in their messaging. She highlights the importance of identifying your unique selling proposition, tailoring communication to address the specific needs of ideal customers, and ensuring consistent branding across all platforms. Additionally, MKJ stresses the importance of focusing on the buyer's journey rather than just the sales journey, which involves understanding the potential buyer's needs, preferences, and pain points.MKJ's expertise lies in helping entrepreneurs design conversations that facilitate trust and engagement. She discusses the role of interactive video as a powerful tool for enhancing engagement, introducing "Relatable," a platform for creating interactive video content. Mary Kathryn underscores that relationships are built over time and require trust, advocating for consistent communication, value-driven content, and personalized follow-up messages. By focusing on the buyer's journey, leveraging technology, and being authentic, entrepreneurs can create a more effective and engaging approach to business that fosters trust and drives success. For more information, explore Mary Kathryn's work at callmemkj.com and engage with her on social media platforms.About Mary Johnson:Mary Kathryn Johnson, known as MKJ, is a dynamic CEO and M.I.S.C.H.I.E.F. Maker (Mindset Impact Strategic Catalyst Helping Innovative Entrepreneurs FOCUS). With over 20 years of experience in online business and marketing, MKJ helps entrepreneurs, CEOs, and leadership teams gain clarity and focus on what makes their business unique, and how to communicate that difference to both internal and external customers.MKJ specializes in guiding businesses away from the crowded Attention Economy and outdated sales strategies like lead generation and sales funnels. Instead, she focuses on the Relationship Economy, demand generation, and optimizing the buyer's funnel. Her approach shortens the sales process, increases customer retention, and creates communities that actively promote businesses through Word of Mouth.MKJ is also the host of the M.I.S.C.H.I.E.F. Maker podcast, where she shares insights on helping businesses thrive by connecting with customers in more meaningful, lasting ways.Apply to be a Guest on The Thoughtful Entrepreneur: https://go.upmyinfluence.com/podcast-guestLinks Mentioned in this Episode:Want to learn more? Check out Mary Kathryn Johnson's website athttps://www.callmemkj.com/Check out Mary Kathryn Johnson on LinkedIn athttps://www.linkedin.com/in/callmemkj/Don't forget to subscribe to The Thoughtful Entrepreneur and thank you for listening. Tune in next time!More from UpMyInfluence:We are actively booking guests for our The Thoughtful...

We're getting “relational” with Peter Lisoskie, a futurist with 18 patents and decades of experience at tech giants like HP, Nike, and Verifone. Peter's latest innovation, Relatable, is redefining customer engagement by moving beyond likes to build real relationships. Discover how interactive video, AI, and neuroscience are revolutionizing the way brands connect and why the Relationship Economy is the future of business.If you're ready to turn passive followers into loyal customers, this episode is for you. Learn how to use interactive video and neuroscience-backed strategies to build connections that go beyond likes and comments, putting your brand at the center of conversations that matter. Don't miss this chance to reimagine how you connect, captivate, and convert.

Aneesh Raman is LinkedIn's chief economic opportunity officer. He's a former war correspondent for CNN and speechwriter for President Obama, among other star turns. In this episode, Paul Fain talks with Aneesh about his humanistic take on the potential for artificial intelligence to usher in a more meritocratic job market and society. Aneesh takes a sweeping historical look at the coming technological disruption, with plenty of specifics, including data from LinkedIn. Subscribe to The Cusp wherever you get your podcasts. And check out Work Shift and The Job newsletter for agenda-free reporting on connections between education and work.

In this exciting episode of Beyond Bricks, we are honored to welcome the renowned customer service expert, keynote speaker, and best-selling author, John DiJulius! John shares his invaluable insights on creating world-class customer experiences, the art of building a service culture, and the powerful impact of leadership in today's fast-paced business world. Whether you're a seasoned entrepreneur or just starting out, John's wisdom will inspire you to elevate your brand and foster deeper connections with your customers. John DiJulius is a globally recognized authority on customer service and the founder of The DiJulius Group, a consulting firm dedicated to helping companies revolutionize their customer experience. With over two decades of experience, John has worked with world-renowned brands like Starbucks, The Ritz-Carlton, and Chick-fil-A, guiding them in creating and sustaining a customer-first culture. A dynamic keynote speaker and best-selling author, John has penned several influential books, including The Customer Service Revolution and The Relationship Economy. His thought leadership has made him a sought-after expert in the realms of business strategy, customer loyalty, and employee engagement. John's mission is simple: to change the world by helping companies raise the bar in customer service, ultimately creating a better experience for everyone. His insights have empowered countless leaders to transform their organizations, turning ordinary transactions into extraordinary experiences. When he's not consulting or speaking, John is a passionate advocate for personal development and a dedicated mentor to the next generation of business leaders.

Keaton Hoskins is a serial entrepreneur, coach, motivational speaker, and author, known for his dynamic approach to business and personal development. A key figure on the popular reality TV show "Diesel Brothers," which aired on the Discovery Channel, Keaton leveraged his passion for diesel trucks into a thriving entertainment and merchandise business. His entrepreneurial journey is marked by innovative business strategies, particularly in leveraging social media and unique marketing tactics such as vehicle giveaways. Beyond entertainment, Keaton has ventured into various industries, including fitness, dental, and plastic surgery, often employing groundbreaking financial models to expand service accessibility. His story, rich with lessons on overcoming adversity and harnessing personal hardships for professional growth, is a source of inspiration. Keaton's experiences underscore the importance of resilience, strategic innovation, and the power of a well-structured business model in achieving success.0:00 - Keaton emphasizes short-term, actionable goals over distant, undefined ones.0:47 - Introduction to part two of the interview, focusing on goals and mentoring.1:32 - Keaton discusses his 120-day planning strategy, avoiding long-term goals.3:17 - The importance of breaking down large goals into manageable steps.5:36 - The significance of writing goals down and the benefits of a structured plan.6:04 - Keaton's belief in the power of vision boards and written plans.7:43 - Accountability in goal setting and the necessity of documentation.8:40 - Discussion on business investment and the dichotomy of business scales.11:26 - Exploring non-traditional businesses and capital-efficient startup strategies.13:23 - Financial strategies for small business growth and profitability.15:28 - The impact of personal relationships on professional success.18:11 - Advice for singles on choosing a partner and the importance of personal relationships.21:09 - The critical role of preparation in achieving business success.23:49 - Keaton's initiative to help people become millionaires through 'Limitless Society'.28:10 - The transformative power of mentoring and personal investment.30:13 - The emotional rewards of mentoring and its impact on others.31:28 - The value of having mentors and investing in personal growth.34:03 - Keaton's experience with mentors and the importance of choosing the right ones.36:03 - Challenges for those who can't afford mentors and the necessity of investment.37:32 - Addressing criticism constructively to foster personal and professional growth.39:11 - Keaton's approach to divorce and advice on decision-making.41:36 - The importance of apologizing and owning up to mistakes.42:52 - Self-forgiveness and its role in personal development.44:13 - Debating whether money and material possessions contribute to happiness.46:16 - Keaton's belief in the limitless potential of individuals.49:02 - Interactive game segment exploring lessons and personal goals.51:00 - Keaton's philosophy of pursuing one's dreams aggressively.52:11 - Keaton's desire to meet the late philosopher Alan Watts.53:17 - Closing remarks and an invitation to join 'Limitless Society'.Sponsors:Sandee | Bliss: BeachesWant to Connect? Reach out to us online!Website | Instagram | LinkedIn

We all have different answers to the question, “What is company culture?” Some say values. Others say purpose. However you define it, it encompasses behavior, knowledge, beliefs, and habits. Great coaches motivate teams and maximize their performance - both on the field and in the workplace. Learn how to cultivate a coaching culture in your organization by changing the leadership playbook to one that empowers and engages coaches and their teams. Brittni Walker is a Certified Customer eXperience Executive and is the Director of Customer and Employee Experience at Advance Financial, where she's worked for the last ten years. She began her tenure as a Customer and Employee Affairs Coordinator and quickly advanced to the management level. In 2018, she took her skills to the next level by earning her Customer eXperience Certification from the Customer eXperience Executive Academy. She is also a Customer Experience Consultant for The DiJulius Group. This episode is from a presentation presented by Brittni at the Customer Service Revolution Conference in Cleveland on November 7th, 2022. She explains why leadership means having a coaching culture. It all begins with building rapport with your team. You'll hear the four main takeaways she wants you to remember from this session, along with some recommended reading. Here are just a few takeaways: How to define company culture Why 47% of employees leave companies because of engagement and culture Why culture reflects leadership Losing an employee costs a company about 33% of the employee's salary Why company surveys may do more harm than good Energy givers are coaches, while energy suckers are bad managers Why you should be cheering for your team members and helping them achieve their goals How building rapport with your team creates trust and engagement Why listening is the key to communication Asking questions help shape conversations to create an outcome Guidance can lead your employees to success Brittni's recommended reading Resources mentioned: www.thedijuliusgroup.com How's the Culture in Your Kingdom? Book The Energy Bus book The High 5 Habit book The Relationship Economy book The Customer Service Revolution Podcast The 2023 Customer Service Revolution Conference Customer Experience Executive Academy Customer Experience Executive Online Academy *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com.  Let them know I sent you.

Digital transactions don't need to come at the cost of the human touch. And with the Relationship Economy, the human touch is actually a competitive advantage!  With this approach, the primary currency should be the emotional connections made with customers, employees, and vendors. We invited John DiJulius, an authority on world-class customer service and serial author, to share how you can take your business' customer experience to a higher level.

Today you're going to get to know one of the world's foremost experts in customer service, John DiJulius. You'll discover how you can succeed in the relationship economy.John is an authority on world-class customer service. He's the Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients to become the brand their customers cannot live without while making price irrelevant. John is a keynote speaker, international customer experience consultant, and best-selling author of four books, including The Relationship Economy. John has worked with world-class companies like the Ritz-Carlton, Lexus, Starbucks, Chick-fil-A, as well as our friends at Entrepreneurs Organization and YPO!Today's episode is brought to you by Convergo, a team helping entrepreneurial companies develop and implement revenue growth plans. If you want to accelerate your growth while building processes that allow the growth to be sustainable, you'll want to meet the team at Convergo. Just go to www.convergo.co to learn how other entrepreneurial companies are growing faster.

Today's guest is redefining customer service in corporate America today. He didn't read the books on customer service, he wrote them. One of the most captivating and charismatic speakers today, His keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels. Please welcome to the show today's guest, John DiJulius! Top 3 Amplifiers: Do you or your team have a Mental Stimulation Addiction (MSA)? How and why avoiding Energy Suckers in business is essential for growth What your businesses needs to be doing differently to compete in The Relationship Economy To listen, find other episodes, access the show notes, and find out more go to www.amplifyto7figures.com Connect with today's guest: Website: https://thedijuliusgroup.com/ Coaching Program: https://cxcoachingglobal.com/ Customer Service Conference: https://customerservicerevolution.com/ Facebook: https://www.facebook.com/thedijuliusgroup LinkedIn: https://www.linkedin.com/company/the-dijulius-group/ Youtube: https://www.youtube.com/user/dijuliusgroup Twitter: https://twitter.com/dijuliusgroup Listen to the Customer Service Revolution (Spotify): https://open.spotify.com/show/3Ll8nNInkJpD9Da5XICk6t Listen to the Customer Service Revolution (Apple Podcasts): https://podcasts.apple.com/us/podcast/customer-service-revolution/id1508030596

On this week's podcast, Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy continues the second part of interviewing John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in The Digital Age. This is part 2 of 2 episodes.  You will learn: How to dominate the relationship economy The 5 Keys to training your employees in the art of relationship building Conversation Never & Always Resources mentioned: www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Link to The Relationship Economy Book: https://thedijuliusgroup.com/product/the-relationship-economy/  Link to John's TED Talk Meet as Strangers Leave as Friends: https://www.youtube.com/watch?v=QfWgKZzsuMc  FORD template: https://thedijuliusgroup.com/how-to-create-an-emotional-connection-in-a-digital-world-the-most-remarkable-customer-service-story-i-have-ever-heard/  Alpin Haus Customer Service Training on building relationships: https://www.youtube.com/watch?v=T18LCaCDvwQ  The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/ If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.  *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

On this week's podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes. You will learn: Today's illiterate are those who have an inability to make a meaningful connection with others. Technology is not the enemy; using it to eliminate the human experience is How we are all living in the touch screen age Why we have generations that are relationship disadvantaged How all generations have fewer people skills than the previous What the Relationship Economy is Resources mentioned: www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Link to The Relationship Economy Book: https://thedijuliusgroup.com/product/the-relationship-economy/ Link to The Professional Relationship Report Card: https://thedijuliusgroup.com/how-healthy-are-your-professional-relationships/ Link to PWC report on Experience is Everything: https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/ If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.  *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Conversation with John DiJulius, the President and Chief Revolution Officer of the DiJulius Group, a keynote speaker, and the best-selling author of five customer service books including “The Relationship Economy, Building Stronger Customer Connections in The Digital Age.”

It's hard to believe that the first guest on our podcast was Jerry Michalski. I've had the pleasure of getting to know Jerry in real life - to say that he helped shape the dot com world would be an understatement. Jerry. the founder of REX, the Relationship Economy eXpedition,. helps organizations navigate the transition from the consumer mass-marketing economy to the Relationship Economy, which is critically important for lawyers to consider, especially as we move into the uncertainty of 2021.

Welcome to Episode 251 of the Yeukai Business Show. In this episode, Rebekka Grun von Jolk and I discuss how to win when it comes to dating. So if you want to learn how to score a fine date or keep an existing relationship happy, tune in now! In this episode, you'll discover: How to find a good match?What to do to avoid feeling failure when it comes to dating?Common mistakes that most people do when datingImportance of knowing the gender ratio on your area to find a possible date of your choice About Rebekka Rebekka Grun von Jolk is a relationship expert whose accomplishments include: Her widely read dating column was featured in the Huffington Post and her blog www.dateconomics.com comments on recent research relevant for dating, achieving a KRED influencer score of 906/1000 in the family category. Her TED talk was released in early 2020.As an advocate for working mothers and child development, she has invented and is leading the Bank’s groundbreaking Mobile Childcare work. Further, as an advisor to the former World Bank president, she managed the presidential portfolio on social protection. In her previous capacity, she worked in the UK Prime Minister’s Strategy Unit and developed new policies for families and childcare.A Cusanus scholar, Rebekka has guest lectured at Stanford and Georgetown and received awards for both her research and policy design work and she has published important technical literature in her areas of work. She is a regular peer reviewer of family, childcare, and labor policies and publications.Wife, mother, economist and author. Mobilizes and manages millions for refugees and other people in need. Specializes in the intersection of love and economics.   More Information Learn more about how you can improve your results with Love Economic with www.dateconomics.comhttps://medium.com/@rebekkagrunvjolkhttps://www.facebook.com/rebekka.grunv.jolk https://www.linkedin.com/in/rebekka-grun-von-jolk-542a72/    Thanks for Tuning In! Thanks so much for being with us this week. Have some feedback you'd like to share? Please leave a note in the comments section below! If you enjoyed this episode on How to win when it comes to dating, please share it with your friends by using the social media buttons you see at the bottom of the post. Don't forget to subscribe to the show on iTunes to get automatic episode updates for our "Yeukai Business Show!" And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the ranking of the show and I make it a point to read every single one of the reviews we get. Please leave a review right now. Thanks for listening!

Guest: John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them! His most recent book is “The Relationship Economy” and it’s getting rave reviews. John is the founder and president of The DiJulius Group, a firm that provides exceptional Customer Service content, education, consulting, and training. The DiJulius Group works with clients like Starbucks, Harley Davidson, Nordstrom, State Farm, and more. Background: Host Kerry Siggins and John discuss how leaders can raise the bar and set the standard in service that consistently exceeds customer expectations as well as the importance of taking care of your employees so they take care of your customers. They also discuss The DiJulius Group’s latest endeavor, the Customer Service Revolution Conference that starts this week. You don’t want to miss this episode of Industrial Theory.

https://youtu.be/d1-HcrmriME John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: The Relationship Economy (https://thedijuliusgroup.com/product/the-relationship-economy/) One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels. As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. (https://amzn.to/3kfF86r) John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models as well. Not only is John the Owner, President and Chief Revolution Officer of The DiJulius Group, he is also the Founder, President and Owner of John Robert’s Spa; Named one of the Top 20 Salons in America with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories. Check John's other episodes (https://remarkableresults.biz/?s=John+DiJulius) Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit. Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech’s previous episodes  (https://remarkableresults.biz/?s=%22alan+Beech%22). Key Talking Points: Investing in customer experience- being intentional in service you deliverThere’s a science to have customers keep coming back- showing you care about customer   Can’t just tell yourself you’re the best in the industry, instead, you need to compare yourself to other experiences you have  The wrong motto is “treat the customer as you want to be treated”- everyone needs service aptitude training because people naturally have different levels depending on age and what they’ve experienced themself  Can’t out market or outspend your competition- need to out love them with customer experience Focus on appreciating customers that trust you and give you their business  Starts with remembering client  Secret service systems- ability to know and collect customer intelligence and personalize itGet to know someones FORD in order to establish a relationship-Family, Occupation, Recreation, and Dreams  Example- customer picks up the car and a new can of pop is waiting in cup holder because technicians saw what they like to drink from the garbage in vehicle  Soft skill trainingRemove personal interpretation of customer service Do you know who your customer is? Their highs and lows in their life- have compassion and empathy Deliver genuine hospitality with 5 E’s-Eye contact, enthusiastic, greet with an ear to ear smile,...

, it helps grow the show. Today's guest teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalisation and relationships are more important now than ever--and they will be the key to success for businesses moving forward. As he aptly states, "Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty." This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers. We welcome John R. DiJulius, the author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age More about John here:

John DiJulius III is a best-selling author and authority on world-class customer-experience. Organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John spoke about the main foundations of his book, the Relationship Economy, and the opportunity for companies’ time to take their customer experience to a completely different level in these challenging times. Gain access to all the show notes & resources from this episode here Check out the first SunCast Clean Energy Summit You can connect w/host, Nico Johnson, on Twitter, LinkedIn or email Thanks a ton to our podcast sponsors for continuing to help make this content FREE to You! Please check them out and let me know what you think!

John DiJulius III is a best-selling author and authority on world-class customer-experience. Organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John spoke about the main foundations of his book, the Relationship Economy, and the opportunity for companies’ time to take their customer experience to a completely different level in these challenging times. Gain access to all the show notes & resources from this episode here Check out the first SunCast Clean Energy Summit You can connect w/host, Nico Johnson, on Twitter, LinkedIn or email Thanks a ton to our podcast sponsors for continuing to help make this content FREE to You! Please check them out and let me know what you think!

John is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In John's newest book "The Relationship Economy", he talks about 'Relationship Killers'. John dives in more on what these relationship killers are, how to avoid them, and what to do instead to be successful with your customer service.

Things are bought, and ideas are sold. But don’t mistake transactions for doing business. Relationships form the foundation of business and create more opportunity and wealth than any secret or hunch ever will.I’m Kurt McLaughlin and I’m so pleased to meet you! Today, I’m releasing into the world the first episode of Take It Personally – a podcast focused on leveraging connections in a disconnected world, by diving deep into business, relationships, and trust in this touchscreen world.I do believe that relationships are the key to success in life, at home, and in business, and all of us have to make an effort to cultivate them and attract the right people into our worlds – so listen to this episode, to learn how you can better connect with the individuals around you.In this episode, you will learn:A little bit about my background. (01:26)How relationships are influenced by the way we communicate. (04:04)Creating meaningful relationships is how we get ahead. (06:35)Building relationships means thinking about what you can provide for the other party. (08:18)A relationship gets formed after you meet someone at least three times. (10:35)Every person you meet impacts your future connections and creates opportunities that you never knew existed. (19:29)Let’s connect!Website See acast.com/privacy for privacy and opt-out information.

By 2025, estimates are that AI will power 95 percent of all customer interactions. But despite advancing technology, the disruptive force happening in business today is relationship building. The humanizing touch is the most important part
of a great
customer experience in today’s techy economy. But Less than 5 percent of businesses have any specific plan for developing and strengthening relationships with clients and customers. The new paradigm starts with providing resources to strengthen customer service across your entire business. Richard “Capt’n” Henderson and Sherilyn Colleen interview John DiJulius (www.TheDijuliusgroup.com), an authority on customer experience and author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age.  DiJulius Subjects discussed in Podcast include: What does John DiJulius mean by “the relationship economy?” How has the digital disruption changed business and damaged relationships? The Touch-Screen Age and how this negatively impacts customer relations What do businesses need to do differently to compete in the Relationship Economy? What does John mean by F-O-R-D? John’s “Conversations NEVERS & ALWAYS” lists Are you in your client’s foxhole? How better relationships make price irrelevant John’s two favorite words are “Give More” - What this really means Subscribe to Home Business TV YouTube Channel (Click)  Subscribe to the Home Business Podcast Episode Sponsor: Little Jimmy’s Italian Ice * www.ItalianIce.net Interview Guest: [] Customer relationships expert and author John DiJulius.[/caption]   Your Hosts:

By 2025, estimates are that AI will power 95 percent of all customer interactions. But despite advancing technology, the disruptive force happening in business today is relationship building. The humanizing touch is the most important part
of a great
customer experience in today’s techy economy. But Less than 5 percent of businesses have any specific plan for developing and strengthening relationships with clients and customers. The new paradigm starts with providing resources to strengthen customer service across your entire business. Richard “Capt’n” Henderson and Sherilyn Colleen interview John DiJulius (www.TheDijuliusgroup.com), an authority on customer experience and author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age.  DiJulius Subjects discussed in Podcast include: What does John DiJulius mean by “the relationship economy?” How has the digital disruption changed business and damaged relationships? The Touch-Screen Age and how this negatively impacts customer relations What do businesses need to do differently to compete in the Relationship Economy? What does John mean by F-O-R-D? John’s “Conversations NEVERS & ALWAYS” lists Are you in your client’s foxhole? How better relationships make price irrelevant John’s two favorite words are “Give More” - What this really means Subscribe to Home Business TV YouTube Channel (Click)  Subscribe to the Home Business Podcast Episode Sponsor: Little Jimmy’s Italian Ice * www.ItalianIce.net Interview Guest: [] Customer relationships expert and author John DiJulius.[/caption]   Your Hosts:

Technology, social media, phone apps, Alexa, Siri, Go Google, Artificial Intelligence, there is so much coming at us.  When it comes to our business...what do we do?  Which one or ones do we choose?  If any? What is going to give our business the competitive edge?  How much is going to cost?  What can I afford?  What is really going to make a difference?  The questions are endless.  And it may leave you feeling overwhelmed, helpless, hopeless and over matched.  What is the answer as we enter into the next decade?  We are so focused on technology in today's world we have perhaps overlooked Occam's Razor.  That is the most simplest answer sits right before us.  Not that it is easy, but it is staring us right in the face.  You feel it, I feel it, your customer wants it.  What is it?  A real relationship. In this episode of A New Direction Best Selling Author John R. DiJulius opens our eyes to the research and examples of the one thing that will compete and overcome any technology.  The quality and depth of our relationships with our past, current, and future customers.  The fact is there is no app to develop a relationship.  Alexa doesn't really care about your family, occupation, your recreational joys, or your hopes and dreams.  Only people can do that.  As John DiJulius explains in his outstanding book "The Relationship Economy:  Building Stronger Customer Connections in the Digital Age"  people want to be in relationships, but not temporary ones, not ones with the idea of gathering business, but ones that are real, genuine, authentic and meaningful. As technology has increased and surrounds us the very thing that will separate your business from every other will be how well you can truly make your customer "feel" special.  And "The Relationship Economy" and John DiJulius takes a microscopic and example filled approach to helping you make your business a difference maker with people.  Here is a really simple question:  Are you a business that people love?  Sounds awkward when you ask it, but think about the businesses you truly love.  They are the ones you are loyal to, the ones that you keep going back to, the ones that make you feel special, important, provide value, and the one try to convince your friends to use.  If your were the kind of business that people loved...what would that do for your bottom line?  That is the Relationship Economy and how it will change your business.  Thank you for listening to the show, and please share it with your friends.  Also, I would love to hear from you about the show you can always reach me at jay@jayizso.com. Please thank our sponsors.  I really mean that.  They are responsible for helping bring these amazing authors to you on A New Direction. EPIC Physical Therapy.  Whether you just need some guidance to get in better shape, you have an injury or recent surgery, or you are an elite athlete getting yourself back into the game, the certified experts coupled with the latest start of the art equipment will help you get you where you want to be.  EPIC relief.  EPIC recovery.  EPIC results.  That is EPIC Physical Therapy.  Head on over to www.EPICpt.com and learn more! and Linda Craft & Team, REALTORS, for 35 years they have helped thousands of people all over the world when it comes to buying and selling real estate.  Completely locally owned and unaffiliated Linda and her expert team can help you find the best expert in real estate regardless of what company they work for.  Just one more reason why for 35 years they have been known as the "legends of customer service".  Give them a call!  Click on over to www.LindaCraft.com OH and don't forget you can listen to replays of the show every Thursday at 4pm and Sundays 10 pm EDT on the OAK 93.5 FM.  So if live in the Greater Raleigh area take a listen and let the station know that you heard A New Direction on the OAK 93.5 FM.  Thank you so much!  www.OAK93.5.org  

Here we are interviewing John DiJulius who is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and so many more.   John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.   John will demonstrate how you can make customer service your single biggest competitive advantage, become the brand customers cannot live without and make price irrelevant!   Questions   Your newest book, The Relationship Economy, focusing on building stronger connections. With so much things happening digitally, how are we really going to be able to tap into that connectivity with our clients? Could maybe just tell us two things that have really stood out to you over the years that really makes that connection human, that you don't feel like you're another transaction or just another button that's being pressed to have something completed. You touched on empathy and compassion; how do you teach someone empathy? Share with us maybe three actionable takeaways that our business owners and listeners of this podcast could take away from the book or even just your years of experience in the different businesses that you have formulated and been successful in that if they went ahead and employed those three tactics tomorrow, they would start to see some results. You've done a lot of research; you've written a lot of customer experience books. I want us to talk a little bit about the future. We are now at 20 years into the 21st century. So, next year we're going into 2020, where do you see customer service in another five years? What’s one thing that’s going on in your life right now that you’re really excited about – either something you’re working on to develop yourself or your people? Where can our listeners find you online? During times of adversity or challenge, is there a quote or saying that you like to draw on that kind of helps to keep you refocus or gets you back centered to be on that journey to accomplish your goal?   Highlights   John stated that he doesn’t think we have a choice, there's a seismic shift happening in the world today. And for all the benefits and conveniences technology has brought us, it's come at a significant cost and that cost is human relationships, human interactions, which is so vital to customer loyalty, employee satisfaction, and just overall happiness. Today's illiterate are those who have an inability to make a meaningful connection with others. The pendulum has swung so far over to high tech, low touch that all of us are starving to be someone, a person with goals and pain points and all those things. And it's the companies that are creating the emotional connections that are reaping the rewards.   Yanique stated - I'm glad you touched on emotional connections because I personally, all the research that we've done for customer service in our business, we found that customers have two needs and those two needs are their emotional needs and their intellectual needs. And so, emotions speak to their heart and how you make them feel and intellectual speaks to their mind, what did they understand from that experience with you?   John stated that first, technology is not the enemy, it's not the devil. He loves technology and using technology to eliminate the human experience is the enemy, he'll give you an example. There's a wireless company in Canada that is forcing its customers to use their self-service channels to the point that if you need to call in and speak to someone for support or a billing question, they charge your account CAD $10.00. So, that's the opposite and that's not going over too well with their customer base. So, that's where you're using technology to eliminate the human experience. What we have to do is, the leaders need to understand the lack of social skills our society has today is the problem of businesses to solve and we need to marry the digital with the human experience and there's ways to do that. First off, we got to use technology for repetitive tasks, the basic tasks to enable employees to focus on what is most important and that's building that relationship, that's the result in higher customer loyalty, retention, lifetime value, and honestly job satisfaction. So, he'll give you one example, Apple is a brand he can't live without, he loves the product and he loves going into the brick and mortar still. He needed some repair work done on his laptop and it was great, he went online and in probably less than 45 seconds, scheduled an appointment at a time that was convenient for him with a genius, that was the technological advantage and quick and easy. He didn't have to call up and wait on hold and go through that maze and then he showed up and they took him right away and they're great to work with. So, the human interaction, which was vital, and he got to ask critical questions about what's wrong, what he needs to do, what he needs to do differently? Most of us, you take our computers away and we could be out of business.   Yanique mentioned - in your book, I'm just going to quote one of your sentences. It says, “Chick-fil-A is the most polite chain in the restaurant business of the chain surveyed that company's employees were most likely to say, please and thank you and to smile at customers.” And I know it's very, very simple saying please and thank you and in Jamaica we call it, “You must have manners, because manners will take you a very far away.” Can you just share with us how is it that we're going to get that social shift? Because I find the generation coming up now, they’re may be not as polite and as courteous as maybe our parents and our grandparents gone by.   John stated that he doesn’t think at any fault to their own, today we are relationship disadvantaged and it is trickled to all generations. But yes, millennials and Z have it the worst and there's five reasons why we're relationship disadvantage. We're in the midst of the digital age which has caused a rapid decline in people skills. We have high tech, no touch experiences, 40% of employees are working for someone younger than them, they have a boss that's younger than them and very few companies have relationship building training which is needed. It's a critical piece today, we can't skip this generation, the next one will be worst. And again, at no fault of their own, he truly believes the greatest skill any of us could work at every day and teach our family, our kids, our employees, ourselves is the ability to build an instant rapport with others, whether that be an acquaintance, stranger, customer, coworker, friend or someone you've never met in the elevator before. So, there's the art of relationship building and there's five keys, pieces to that and of the five, four of them can be taught and improved. Now obviously, if you can find any of these four or five living in an employee candidate, great, you’ll only move quicker. There is one though that you can't teach. So, the art of building relationships, the first one must be authentic, people have great BS detectors today, must have insatiable curiosity that can be taught and that's something that he has been taught for the last 30 years, must have incredible empathy, compassion and empathy and seeing it from the other person's point of view, must love people and then finally must be a great listener. And some of these may sound obvious but they're not obvious to the new generation and even us, people from the previous generations, we don't do it as well as we used to because we're all have been sucked into the device age and our people skills are eroding. So, of those five, the only one he'd say that can't be taught, that you have to find in your interview processes is must love people. He doesn't think you can train someone to love people, he thinks that has to be a genuine and all the training in world probably isn't going to move the needle too much.   John stated that there's a reason for a lack of empathy and again, he doesn't think any of this is the employee's fault, but you think about customer facing employees, first off, they don't know what world-class is. Most of us didn't grow up staying at five-star resorts, flying first class, getting a Mercedes Benz when we turned 16, yet the moment we got our first jobs, we were expected to give world-class experience and it's just not practical. If you don't know what it is, how can you deliver it? Most customer facing employees are not the customer, a lot of times they could be young, they could be 18 to 26 serving customers, clients, patients, tenants, whatever you may call them between 40 and 55 and at 25, don't understand what it's like to be a 48 year old female or male professional and work 24 hours isn’t enough time in a day, 36 hours isn’t enough time of the day, it doesn't mean we change who we hire, but we have to make sure we train them to understand what it's like. Employees aren't looking at it from the customer's perspective because the companies aren’t, the companies too often are thinking about what's easiest for us and not thinking about in that training their employees to think about from the customer's perspective. And then the last two reasons why we have a lack of empathy is we compare ourselves too often to the rest of our industry and that's a huge mistake, we'll say, “Oh my God, we're the best salon or travel company or whatever it may be in our industry.” And let's pretend for a moment that's true, he doubts it is but let's pretend, let's go to his salons. The fantasy island right now, let's say we were the best salons, head and shoulders above anyone in Cleveland and we're not, but let's say we are, well, if you're our client and you come in today, you then don't go down the street to compare us to our nearest competitor, you don't need a salon for a few weeks or a few months, so how good we are relative to our competition's really irrelevant to you. Now from here, you're going to the doctor's office, you're going to meet a girlfriend for lunch, you might go shopping, whatever that may be. And that's what you're comparing, saying, your next five experiences that day or that week saying, “God, I wish they treated me as well as my salon.” or you're saying the opposite. And then the final thing that causes a lack of empathy is, we all become numb, you're my 1 o'clock podcast or he has a keynote in Vegas tomorrow, or his 5:30 appointment, or hospitals might refer to their customers as 201B, which is a room and a bed. And we're all guilty of that and we’ve got be careful, we’ve got remember who we're dealing with and how important that is to them and their success and their ease of pain. So, teaching employees, ourselves what it's like to be the customer, what pain they're going through, how we can come to the rescue and make their day by being present and showing genuine hospitality, making an emotional connection and bringing our brilliance.   Yanique agreed and to add to that, with all of that trying to understand or trying to display or show someone how to exercise empathy. Then there's a flip side of the social media part of it with the generation that we're dealing with now and generally speaking, I think it affects everyone, even myself. So, a part of your book says, “There is social isolation due to a lack of real contact on connectedness with other people and this is strongest among younger people who use technology the most. So, people are craving human connection, but nonetheless find it easier and simpler to turn to a device than to have a normal conversation.” And I have a 13-year-old and I've actually taken her off of social media. She no longer has an Instagram or a Snapchat account because I find it's too distracting and I don't think they are emotionally intelligent to manage their conversations on this platform and this is my personal view as a parent. And so, when you have employees in an organization that they don't get it, “Why are you asking me to put my phone down? Like, I can't function without my phone if I'm working.” How do you get them to that point where they recognize that work is work and unless the device is being used as a tool to aid you in completing your job, it needs to be put down.   John shared that there's some really valuable information in his book, obviously for businesses, but also, he has had his three boys read parts of it and as long as the parts of their reading aren't coming from me and they're from studies that they'll believe it. Some of the things he'll share, so we're all in the midst of the touchscreen age and that is not a generational specific, we've got grandparents on social media and we’ve got five-year-old’s given an iPad and that's kind of their babysitter to keep them occupied for the next few hours. And as a result, we have less face to face interactions and a rapid decline in social skills and they say a lack of social relationships, which we're all suffering from today is equivalent to smoking 15 cigarettes a day, it's the same cause and effect. And a result of heavy users of digital devices of any age and he’s guilty of it too, it's called digital dementia and they do brain scans, people who overuse digital devices and these brain scans look similar to patients who've sustained brain injury. Those are the things he wants his kids to read. Social isolation is not a millennial problem only, yes, why millennials say they have significantly less friends, 30% say they have no best friends, very scary things, but all generations are feeling it and the happiest people are the ones with the most meaningful relationships and they live longer. And so, we’ve got to train our employees, both personally and professionally, how as a customer they hate this, “I want you to know my name, I want you to know that I've been here before. I want you to know my order. I placed the same order three times a week, don't make me tell you what credit card I want to use.” He has no loyalty to an app, you don't build that loyalty to an app, but he does to people, it's hard to fire people that you know, and you’ve got to teach them the benefits personally and professionally and it's also the benefits, the companies that build the best relationships, build it internally with their employees and have less turnover.   Yanique agreed - It starts from within. So, as I was listening to a while ago a little light bulb went off in my head and I said, you know, I think one of the also serious characteristics that we're missing is people don't really listen and sometimes you're having a conversation with someone. So, you're talking to them and they're not listening to you and they're listening with the intention to respond, not with the intention of understanding where you're coming from. And I guess that ties also back into understanding and showing empathy because if you're not really listening to what the person is saying to you, paying attention to the emotion in what they're saying, paying attention to how this terrible situation impacted them. So, you can actually respond in a way that shows that you were listening and that you actually care, then you can potentially get them even more upset.   John agreed – He stated that one of his favorite parts of the book and it's a section about hving insatiable curiosity that you're dying to learn about others and not only about subjects that interest you, but subjects that you're unfamiliar with and it was very painful doing research on this book because of so many things that he was bad at and didn't realize how bad he was until he read this. John stated that 30 years ago there was only two subjects he wanted to talk about, business and sports. And if someone couldn't carry on a conversation about either one of those, he wanted nothing to do with them, he didn't want to go out socially for dinner with a couple if the husband couldn't carry on either of those which he’s embarrassed to say. Stephen Covey says, “People don't listen with the intent of understanding, they listen to with the intent of replying.” Scientists studied the human brain and said, they found that it takes the brain a minimum of 0.6 seconds to formulate a response to something said to it. And then they studied hundreds, thousands of conversations and found the average gap between people talking was 0.2 seconds. One third the time the brain will allow, we're responding and why? Because to your point, I have my answer ready minutes ago, I'm just waiting for the other person to come up for breath. So, what do we need to do? We need to realize that the greatest gift we can give anyone, an employee, a customer, our family when we get home is that gift of our attention. And so, he loves to ask people, “Who here is good at building rapport with a total stranger?” And most people raised their hands instantly and he said, “Well, you've got to prove it to me just because you spent 15 minutes, 30 minutes at a coffee shop, at a networking party, wherever talking to someone, doesn't mean you built a rapport. You might've been talking about yourself for that length of time.” And our biggest obstacle is we're all genetically coded to be preoccupied and, “It's my flight that was delayed. It's my son that got in trouble at school yesterday. It's my client that’s upset with us.” And so, to resist that urge, he always say, you have to be able to tell him two or more things after any length of conversation of their Ford “F O R D,” if you could tell him two or more things of the other person's Ford, you not only built a relationship, you own the relationship cause in each and every person, their Ford is their hot buttons. So, F stands for family, are they married? Do they have kids? How old are their kids? O stands for occupation, What do they do? How long they've been doing it? What's their title? R, Recreation, What does she like to do with her time off? She does hot yoga three days a week. She's a runner. He coaches little league. And then the D stands for Dreams, What's on their bucket list? What's their encore career? What's their dream vacation? When you focus suddenly on people's Ford, it gets you to not talk about yourself and you really, really build that emotional connection.   Yanique agreed that's a good point because as you said, not talk about yourself from Dale Carnegie's book, How to Win Friends and Influence People. It was book was published so many years ago, but in the book, it says, the number one thing that people love to do talk about the most is themselves. It's a powerful book and if you really want to become a better communicator, a better listener, it's definitely a great place to start, it's a good foundation, it really opens up your eyes and makes you aware of maybe some of the things that you were not aware of or were taking for granted for you to just be more conscious and intentional in your interactions so that you can become a better communicator.   John stated that let's go to how to be a great listener. This sounds so trivial, like everyone thinks you're a great listener but until he did the research, he realized he had a lot of work. They talk about fierce attention, giving someone your fierce attention and one of the comments is if you a question and then don't ask two to three follow up questions, odds aren't, you weren't listening. So, there should be a four to one ratio of questions asked versus the answered and some myths about listening is you should be a sponge where you're just listening and every so often you say, “Uh huh. Uh huh.” And they say that's not a good listener, a listener is more of a trampoline who's amplifying your energy and asking clarifying questions to get you to go deeper in your thought process. And so, it's just taking the soft skills that we think is common sense and isn’t and helping yourself and your existing and future generation employees, how to build better relationships that will benefit them in all areas of their life and that's what's key. His employees are so loyal because of what they teach them that's going to help them at home and in all areas of their life, it's not just about helping us make more money.   John shared Customer Service Growth and Development is not going to stop, the digital revolution is going to continue and there's a lot of benefits to that. What consumers are buying today….they're buying two things, the first one is they're buying time, the more our personal income goes up, typically it means the discretionary time we have goes down because that means we're working harder. And so, it used to be a do it yourself world, now it's do it for me. And so many businesses that can speed up and save him time. He gives a great example. John stated that he has a carwash that he has a membership to and it's a silly thing that when he goes there, they also sell gas and he never get gas from there. He always needs gas, but he never gets gas because the car wash is like 15 minutes, which seems like forever. And then he’s always late or close to, he needs to get to his next appointment. And then, later on that day, on his way home, he'll have to stop and get gas which is so unproductive that he stopped twice. So, what they're doing is they're adding gas tanks to where they wash the cars and now, they could do this at the same time, it doesn't take him more than 15 minutes to get out of there and he says yes, every time. So, they bought him some time, or they're given him, he bought himself time. So, it's very important to make things faster and easier for people and then the second thing consumers are buying more than ever today is experiences and they do not care what they spend on time and experiences and if you can give them exceptional experiences. So, let's look at some companies that are making price irrelevant. You have these movie theaters are opening up where you can recline and there's a tray and you can order a bottle of wine, it's a dining experience. So, he bought time, so now they don't have to go to movie and then later at dinner, they can go to movie and a dinner in a reclining chair and a bottle of wine. You don't care about how much that cost, that's a great experience. Have you seen the new Starbucks restaurants? the reserve roastery? So, you got to check them out? Look them up. It's called the Willy Wonka of a coffee and they're huge, they're mammoth and just the way they make the coffee and the beans are flying around over your head. The average cup of coffee there is $12.00 and if you’re so bold, they have a $50.00 cup of coffee that you can order. These are places that are bringing theatre and romance back to the brick and mortar and if you can do that, if you can do that, people are willing to spend, making price irrelevant and experiences and time.   Yanique reiterated – If you can capitalize on how the experience goes for the customer regardless of the business type and you can cut down on time and make things more flexible and convenient, it will make price irrelevant and it will make your brand an unforgettable brand in your customers mind.   John stated that the primary currency is the emotional connection that we create with our customers, employees and vendors and when you do that, you start becoming the brand customers can’t live without and you make price irrelevant.   John shared that the book he’s reading this week is, Yes, Your Teen is Crazy!: Loving Your Kid Without Losing Your Mind by Michael J. Bradley that’s what he’s working on today and the new book “The Relationship Economy: Building Stronger Customer Connections in the Digital Age” that just launched, it hit #1 Amazon which is making him even busier right now than normal which is fun, it’s great, it’s exciting. Just traveling around the world giving these presentations and interviews, so those are two things. Raising his 3 boys and just keeping up with demands for the relationship economy.   John shared listeners can find him at – www.thedijuliusgroup.com Email: John@thedijuliusgroup.com Facebook – John DiJulius Twitter - @JohnDiJullis LinkedIn @John DiJulius   John shared that the quote is all over his house and it’s all over his business and it is, “I want to live an extraordinary life, so countless others do.” And so, that’s just not a mantra. The reason he wants to live an extraordinary life is not so that he can have more money, more cars, more vacations, more houses, it’s because of the ripple effect it has on his family, his employees, his clients. And so, it really keeps him grounded when things go wrong or from how he takes care of himself, what he’s feeding his brain, what he’s feeding his body, who he’s hanging out with, who’s influencing him, what he’s listening to. He firmly believes it’s our responsibility and obligation to sow the seeds of our potential and the potential that we don’t reach not only cheats us, but it cheats all the people that are dependent. An easy example to relate to, let’s say he eats junk food at lunch and he didn’t get a work out in today, when he gets home and he gets home he’s tired and just want to collapse in the couch and maybe have a beer and one of his sons wants him to play catch or help him with his homework and he’s just too tired or he’s too crabby. What did that just do to that and you take that to a million different interactions and obligations to the point where you make a poor decision and it has a ripple effect and that’s okay.   Taking risks and making poor decisions will happen but what happens as a result is that you want to stick your head in the sand and say, “Whoo me” and feel sorry for yourself. And so, when you think, you have to live an extraordinary life, you can’t do that, you can’t feel sorry for yourself because there are so many people counting on you and you have to suck it up and you have to figure it out and you’re going to have to make it right. And people bought into his vision, your vision and they came to work for him and gave up opportunities elsewhere because of the vision he was telling them, and he can’t bail on them now just because it’s getting a little tough.     Links   The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John DiJulius Yes, Your Teen is Crazy!: Loving Your Kind Without Losing Your Mind by Michael J. Bradley      

Peggy and John Dijulius, author, The Relationship Economy: Building Strong Customer Connections in the Digital Age, discuss what the relationship economy is, saying the primary currency is the emotional relationship made with the customer, where price is irrelevant. He adds that today's illiterate are those who have an inability to make a meaningful connection with others and there has come a lack of relationship building skills with the advent of technology. thedijuliusgroup.com (11.26.19 - #642) IoT, Internet of Things, M2M, Peggy Smedley, AI, artificial intelligence, machine learning, digital transformation, security, cybersecurity, blockchain, infrastructure, 5G, cloud

Peggy and John Dijulius, author, The Relationship Economy: Building Strong Customer Connections in the Digital Age, discuss what the relationship economy is, saying the primary currency is the emotional relationship made with the customer, where price is irrelevant. He adds that today's illiterate are those who have an inability to make a meaningful connection with others and there has come a lack of relationship building skills with the advent of technology. thedijuliusgroup.com (11.26.19 - #642) IoT, Internet of Things, M2M, Peggy Smedley, AI, artificial intelligence, machine learning, digital transformation, security, cybersecurity, blockchain, infrastructure, 5G, cloud

The Authority on how to provide a world-class customer experience. An international consultant and best selling author of two books he works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.John isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The Di-Julius Group, a consulting firm focused on changing the world by creating a customer service revolution.--------------------CONNECT WITH PETER BOOLKAH:--------------------http://www.Boolkah.comhttps://www.facebook.com/Boolkahhttps://www.instagram.com/pboolkah/https://www.linkedin.com/in/boolkahhttps://twitter.com/boolkah--------------------ABOUT PETER BOOLKAH--------------------Peter Boolkah (AKA The Transition Guy) is the World’s #1 Business Transition Coach whose main passion in life is to work with talented and high performing business owners who are in the process of creating exciting, high growth businesses. Peter helps you to navigate and transition through the crucial growth pains that all growing businesses experience making it as painless and exciting as possible.It is important to remember that businesses do not just grow and develop on their own, it is up to us and our teams to make this happen by making every day purposeful. As businesses grow some parts of the journey will be easier than others and most owners do not have all the answers. Starting a business is one of the most exciting things we get to do and we all have aspirations of achieving great things. In fact Peter is yet to meet someone who started a business with the intention of failing.Peter’s ultimate life goal is to inspire and empower over 100,000 Entrepreneurs to create long term thriving businesses resulting in the creation of 1,000,000 jobs.So if you are scaling up your business, you’re in a business transition period, and want to know more then connect with Peter at Boolkah.com--------------------THE TRANSITION GUY --------------------Peter Boolkah is the World's #1 Business Transition Coach and also known as ‘The Transition Guy’. This YouTube channel and his podcast is where he shares his unique and direct approach to taking back control of your business (and your life) while growing and transitioning your business from one level to the next.As a business owner, transitioning your business is all about setting and reaching your goals as well as business transition planning and process. Do you want to accomplish what you set out to do with your business? Do you have dreams of doing things other than running your current business? Could you do with some honest help and guidance to make it happen? If you answered YES then The Transition Guy is for YOU!

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.Learn More: www.thedijuliusgroup.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.Learn More: www.thedijuliusgroup.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.Learn More: www.thedijuliusgroup.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.Learn More: www.thedijuliusgroup.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

Building strong connections and relationships is a requirement to thrive in this digital age explains, John Dijiulus in his book the "Relationship Economy", with Airbnb Entrepreneur podcast host & BNB Realtor, Rachel Prince [www.Rentalpreneur.com] [WWW.BUYBNB.NET]. Learn Airbnb Real Estate Investing with Rachel's Online course: WWW.BUYBNB.NET Become an Airbnb Host and join the short-term rental revolution. Use Rachel's Ambassador Link to become an Airbnb host: airbnb.com/r/rprince1 RACHEL'S AIRBNB AMAZON SHOP: www.amazon.com/shop/rentalpreneur INSTAGRAM @rentalpreneur Thank you for subscribing, liking & commenting. Email info @ rentalpreneur.com for show ideas! music credit: [www.bensound.com]

John DiJulius is the authority on world-class customer service. He is an international consultant, keynote speaker, and the best-selling author of three customer service books. His newest book is The Relationship Economy.  He is the founder of three businesses: The DiJulius Group, an international consulting firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America; and Believe in Dreams, a non profit that helps make dreams come true for deserving children.  In this episode, John teaches business leaders about the importance of relationship-building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever--and they will be the key to success for businesses moving forward.    “Today we live in a digital disruption era, and technology has provided us unprecedented advances, however, as convenient as it is, it’s also changed every part of society. And we are relationship-ly disadvantaged, and personally and professionally, and we’re living in a touchscreen age.” – John DiJulius   Why you have to check out today’s podcast: Learn why everyone says technology weakens relationships Know why customer experience is your business’ single biggest competitive advantage Discover why relationship economy is all about valuing customer experience, customer personalization, and relationships - the key to success for businesses moving forward   Learn More about the 3X Value Growth™ Model Go to www.3xvaluegrowth.com/model   Episode Takeaway: Three Strategic Ways to Dominate The Relationship Economy Use technology. I love technology. It’s not the enemy. Use technology to perform basic tasks. Conveniences enabling your employees to focus on what’s most important. Building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction. Build a culture, an internal culture that creates emotional connections with your employees. Incorporate the relationship building, training, for new and existing employees. Resources|Links https://thedijuliusgroup.com Connect with John DiJulius https://thedijuliusgroup.com Facebook Twitter Linkedin  

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body .audioplayer.skin-wave.playerid-32877719:not(.a) .ap-controls .con-playpause .playbtn , body .audioplayer.skin-wave.playerid-32877719:not(.a) .ap-controls .con-playpause .pausebtn { background-color: #111111;} jQuery(document).ready(function ($){var settings_ap32877719 = { design_skin: "skin-wave" ,autoplay: "off",disable_volume:"default" ,loop:"off" ,cue: "on" ,embedded: "off" ,preload_method:"metadata" ,design_animateplaypause:"default" ,skinwave_dynamicwaves:"off" ,skinwave_enableSpectrum:"off" ,skinwave_enableReflect:"on",settings_backup_type:"full",playfrom:"off",disable_scrub:"off",soundcloud_apikey:"" ,skinwave_comments_enable:"on",settings_php_handler:window.ajaxurl,skinwave_mode:"normal",skinwave_wave_mode:"canvas",pcm_data_try_to_generate: "on","pcm_notice": "off","notice_no_media": "on",design_color_bg: "111111",design_color_highlight: "ef6b13",skinwave_wave_mode_canvas_waves_number: "3",skinwave_wave_mode_canvas_waves_padding: "1",skinwave_wave_mode_canvas_reflection_size: "0.25",skinwave_wave_mode_canvas_mode:"normal",preview_on_hover:"off",skinwave_comments_playerid:"32877719",php_retriever:"https://myquestforthebest.com/wp-content/plugins/dzs-zoomsounds/soundcloudretriever.php" }; try{ dzsap_init(".ap_idx_11117_44",settings_ap32877719); }catch(err){ console.warn("cannot init player", err); } }); John DiJulius, author of The Relationship Economy John DiJulius  and Bill Ringle discuss The Relationship Economy. >>> Visit MyQuestforTheBest.com for complete show notes with more expert advice and inspiring stories to propel your small business growth. Top 3 Takeaways from this Interview Use technology to form basic tasks enabling their employees to focus on what's more important. Build a culture internally that creates emotional connection with your employees with each other. Create relationship built in training for new and existing employees because they don't just have it and it can be taught, and if you don't teach it, it can be translated into actions, and it's gonna be cold transactions instead of warm interactions that build loyalty. The art of building relationship has five keys to it: authenticity, insatiable curiosity, incredible empathy, one must love people and must be a great listener. We create certain nevers and always that we would never do or always do if the opportunity presents itself. Tweet-Ready Insights from this Episode When someone's failing: let's look in the mirror first. No one came here to fail. No one wants to be making mistakes, we give them all the support and encouragement, confidence that we can..>> #MQ4B Ep227 with John DiJulius…Click To Tweet En-courage: the new perspective here is to put courage in someone else.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship EconomyClick To Tweet Technology is not the enemy, we weren't using it to eliminate customer experience.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship EconomyClick To TweetToday's illiterate are those who have the inability to truly make a deep connection with others.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship EconomyClick To TweetThe lack of people skills that is happening in our society is the responsibility of the business leaders to fix. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship EconomyClick To TweetThe best companies are leading the relationship economy by building, marrying digital and human experience to the best outcome. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship EconomyClick To TweetThere's no greater skill that can be taught or worked on than the ability to build an instant rapport with others, whether that be an acquaintance, customer, coworker, friend or total stranger. >> #MQ4B Ep227 with John DiJulius…Click To TweetIt is not the employees' responsibility to have high service aptitude,

Ladies and Gentlemen: sit back, relax, and enjoy this positive and energizing interview with Mr. John DiJulius III. John is President of The DiJulius Group, Owner of John Roberts Spa, Founder of Believe in Dreams, and the authority on customer service. John and Alex discuss his journey as an entrepreneur, how he shares the lessons he’s learned with other business owners, and how he makes sure his clients have a world-class experience. Choose to be extraordinary and join us for this inspiring episode. Visit thedijuliusgroup.com to learn how to improve your customer service, to preorder The Relationship Economy, and to register for the Customer Service Revolution Conference on September 11-12. Follow John on Twitter for the latest Johnisms on Customer Service @JohnDiJulius, and visit believeindreams.org for more on how to give children hope and experience their dreams. SHOW NOTES Moments of positive energy; A memorable experience; Early entrepreneurship and lessons learned; Why a UPS driver goes to beauty school The formula for scaling and successful growth; A focus on customer service; Giving people a purpose and how to make someone’s day The Relationship Economy and teaching world-class service; How FORD applies to relationships The importance of energy and encouragement; Cultivating energy; Choosing to be extraordinary Becoming a consultant and helping other business owners An attitude of appreciation and pushing forward Helping children Believe in Dreams

The route John DiJulius took to become an authority on world-class service began in the least likely of places: a small hair salon in Cleveland.Due to his obsession with the customer experience, the establishment quickly expanded to multiple locations, becoming one of America’s top 20 salons.Today, companies such as Ritz-Carlton, Lexus, and Starbucks come to him for insights on improving the customer experience.In this episode of the CUNA News Podcast, DiJulius explains how the right member experience can create a competitive advantage and how to connect with people in an increasingly digital world.He also provides insights from his new book, “The Relationship Economy.”DiJulius will address the 2019 CUNA CEO Council Conference Sept. 23-25 in Coronado, Calif.

Sign up to our recruitment newsletter: http://bit.ly/RecruitNews On the Barclay Jones’ Recruitment Leaders’ Podcast I talk this week to Jason Martin from Safe Computing Safe Computing, part of the Access Group, specialises in delivering technology for global staffing organisations, both on a SaaS and in-house software delivery model. Lisa and Jason talked about: • How will the job of the recruitment consultant change in the next 5 years? How will automation change it? • Integration in recruitment systems – what does this really mean and how should it impact on recruiters? • Data is “the new oil”! Data economy is the new black. We talked about this “new” concept • What do recruitment businesses need to do NOW? We talked about GDPR – some nifty ideas and tips for recruitment leaders in this section of the chat! • Too much data, not enough information? • What is TempAGo? • What are Randstad and Adecco doing with data that may “cut out” the recruitment branch network and reduce their headcount? • Which KPI does Jason think is key for every recruiter next year? • We talked about the Relationship Economy – is it new? • How can a recruitment leader manage their staffing more effectively in 2018? • What does the average recruitment leader need to STOP doing - and what should they nail in 2018? • What is $2billion being spent on by ONE recruiter before 2020?

Our guest this week is Jerry Michalski, who spent a dozen years as a tech-industry analyst during the dot-com era, then founded a think tank called REX in 2010 after figuring out that consumer capitalism is giving way to something more trustworthy and connected. Something he calls the “Relationship Economy.”

Background: Chad L. Coe, CWS, is an internationally recognized expert in wealth management strategies. He founded Coe Financial Group, Inc. in 1998 and is known for his values-based approach and focus on both personal well being and financial security. Chad specializes in structuring programs based on personal values, objectives, and risk tolerance. Another dimension of services offered at Coe Financial is the customization and management of portfolios for estate preservation as well as optimization in times of transition. Chad is also a highly respected business coach and connector of business people. He encourages and motivates others to assert themselves positively in the world and, ultimately, to give back. He presides over several influential networking groups and is the author of “The Power of Peopletizing: Networking Your Way To Financial Freedom.” Chad is an international speaker whose keen insight into human interaction and ability to make quality business connections to be effective in today’s “Relationship Economy.” In this Episode Chad talked about: How to inspire others and improve your leadership skills How to challenge yourself and believe in true inspiration At Mastermind connections, he will inspire us the power of personal initiative Know the principles of success Links: http://www.mastermindconnections.com/ Linkedin: https://www.linkedin.com/in/chadcoe Facebook: https://www.facebook.com/chadcoe Twitter: https://twitter.com/chadcoe

Scott Allen is coauthor of The Virtual Handshake: Opening Doors and Closing Deals Online and The Emergence of The Relationship Economy. He's also a contributor to over a dozen books on social media, marketing and entrepreneurship. He is currently a resident expert/columnist at Business.com and American Express OPEN Forum and an occasional/past contributor to yeah and numerous other sites, including About.com where he was the Entrepreneurs Guide.   A 20-year veteran technology entrepreneur, executive and consultant, and the Director of Client Solutions for Momentum Factor, Scott leads the implementation of the company's social media and reputation protection programs. As an experienced virtual and live presenter, his clients and event partners have included Microsoft, Electronic Retailing Association, Blog World and New Media Expo, Business Development Institute, Human Capital Institute, ERE Media, Execunet, American Marketing Association, OneCoach, LinkedIn and others.

Scott Allen is back for the last in this powerful 3-part series and the debut to his very own weekly Dash show premiering TONIGHT April 1st at 8pm ET!! on: Episode 1:  What's So Great About MLM? (see archive) Episode 2:  What's Not So Great About MLM? (see archive)Episode 3:  The MLM Solution   Scott is coauthor of The Virtual Handshake: Opening Doors and Closing Deals and The Emergence of the Relationship Economy, and a contributor to over a dozen books on social media, marketing, and entrepreurship. He is currently a resident expert/columnist at Business.com and American Express OPEN Forum (beginning April 2010) and an occasional/past contributor to FastCompany.com, GTD Times and numerous other sites. He blogs about Social Media at TheVirtualHandshake.com and LinkedIntelligence.com and maintains a personal blog, Social Media is My Middle Name.   So if YOU are looking at MLM as a possible business industry - don't miss this series.  Click Follow top right corner of any Dash Radio Show to get notified of all of our shows.?Subscribe to our blog: www.thedashradio.com?Text "dash" to 37404 for our mobile experience?"Like" us on FaceBook

Scott Allen is back for a 3-part series (first as our guest ramping up to his own weekly Dash show starting April 1st at 8pm ET!!) on: Episode 1:  What's So Great About MLM? Episode 2:  What's Not So Great About MLM? Episode 3:  The MLM Solution   Scott is coauthor of The Virtual Handshake: Opening Doors and Closing Deals and The Emergence of the Relationship Economy, and a contributor to over a dozen books on social media, marketing, and entrepreurship. He is currently a resident expert/columnist at Business.com and American Express OPEN Forum (beginning April 2010) and an occasional/past contributor to FastCompany.com, GTD Times and numerous other sites. He blogs about Social Media at TheVirtualHandshake.com and LinkedIntelligence.com and maintains a personal blog, Social Media is My Middle Name.   So if YOU are looking at MLM as a possible business industry - don't miss this series.  Click Follow top right corner of any Dash Radio Show to get notified of all of our shows.?Subscribe to our blog: www.thedashradio.com?Text "dash" to 37404 for our mobile experience?"Like" us on FaceBook

Scott Allen is back for a 3-part series (first as our guest ramping up to his own weekly Dash show starting April 1st at 8pm ET!!) on: Episode 1:  What's So Great About MLM? Episode 2:  What's Not So Great About MLM? Episode 3:  The MLM Solution   Scott is coauthor of The Virtual Handshake: Opening Doors and Closing Deals and The Emergence of the Relationship Economy, and a contributor to over a dozen books on social media, marketing, and entrepreurship. He is currently a resident expert/columnist at Business.com and American Express OPEN Forum (beginning April 2010) and an occasional/past contributor to FastCompany.com, GTD Times and numerous other sites. He blogs about Social Media at TheVirtualHandshake.com and LinkedIntelligence.com and maintains a personal blog, Social Media is My Middle Name.   So if YOU are looking at MLM as a possible business industry - don't miss this series.  Click Follow top right corner of any Dash Radio Show to get notified of all of our shows.?Subscribe to our blog: www.thedashradio.com?Text "dash" to 37404 for our mobile experience?"Like" us on FaceBook

Carrie Perrien Smith MBA is a training, communication, and publishing industry veteran. She ran screaming from her corporate training and communications career over a decade ago. Even though she sometimes misses regular paychecks, a cubicle with office supplies she didn't have to purchase, and normal working hours, she wouldn't trade the entrepreneur's kill-what-you-eat lifestyle (most days, at least). Today, this third-generation entrepreneur runs a professional speaker bureau and a publishing company called that serves clients internationally. She books professional speakers, trainers, and consultants for company meetings and conferences. She also works with business leaders who want to brand themselves as experts in their industry and build a speaking and consulting business. Also a speaker and coach, Carrie is the author of Currency: Striking Networking Gold in a Relationship Economy. She helps people get more clients, bigger paydays, and sweeter success. She also hosts an internet radio show for business owners called Business: Engaged!, and sings in a 60s and 70s rock band called Paper Jam. We will be covers topics from why speaking and writing is a great way to intentionally craft and promote a business to how speakers can find speaking engagements.  Please be sure join us in the chat room! We appreciate you tuning in to this episode of Your Partner In Success Radio with Host Denise Griffitts. If you enjoyed what you heard, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners and create even better content!Stay ConnectedWebsite: Your Partner In Success RadioEmail: mail@yourofficeontheweb.com

Scott Allen returns to the Dash to finish on his 7 Keys to a Powerful Network. Scott is coauthor of The Virtual Handshake: Opening Doors and Closing Deals and The Emergence of the Relationship Economy, and a contributor to over a dozen books on social media, marketing, and entrepreurship. He is currently a resident expert/columnist at Business.com and American Express OPEN Forum (beginning April 2010) and an occasional/past contributor to FastCompany.com, GTD Times and numerous other sites. He blogs about Social Media at TheVirtualHandshake.com and LinkedIntelligence.com and maintains a personal blog, Social Media is My Middle Name.   So if YOU want a powerful online network and have been looking for the tricks of the trade - come learn from the best!   Click Follow top right corner of any Dash Radio Show to get notified of all of our shows. Subscribe to our blog: www.thedashradio.com Text "dash" to 37404 for our mobile experience "Like" us on FaceBook  

If you’ve ever wondered why people don’t do what you ask and other puzzling communication questions, this episode is for you. I pull the content for today’s episode on creating meaningful conversation from my book, Currency: Striking Networking Gold in a Relationship Economy. We talk about the importance of getting face-to-face and engaging in two-way, one-on-one conversations with the … Read more about this episode...

Lifelong business relationships don’t happen with just one encounter. They are forged over a series of meaningful conversations. Networking is a great tool for prospecting but the real gold is found in networking conversations. Your host Carrie Perrien Smith is the author of Currency: Striking Networking Gold in a Relationship Economy. In this show, she shares her secrets to … Read more about this episode...