Podcasts about rocketlane

 Episode Topic: Srikrishnan Ganesan of Rocketlane joins PayPod to explore how modern fintech companies can stop the bleeding from inefficient operations. From delayed onboarding to inadequate project visibility, Sri unpacks why traditional workflows are no longer enough—and how tools like Rocketlane plus AI-driven automation can give your team a real edge.  Lessons You'll Learn: Why customer onboarding directly impacts revenue and retention How to prevent team burnout with better process management The role of time tracking in financial planning and hiring How AI automates documentation, staffing, and communication Why metrics like utilization and time-to-value matter now more than ever  About Our Guest: Srikrishnan Ganesan is the Co-Founder and CEO of Rocketlane, a SaaS platform redefining customer onboarding and service delivery. A second-time founder and early employee in multiple startups, Sri has led Rocketlane to become a standout in the world of post-sale operations, focusing on improving internal efficiency, customer experience, and team productivity.  Topics Covered: Revenue leakage from poor onboarding Employee burnout from unmanaged project backlogs Time tracking without the hassle AI for project delivery automation Operational metrics that actually move the needle Forecasting future staffing and budgets with data  

In this forward-looking episode of Technology Reseller News, Doug Green interviews Srikrishnan (Sri) Ganesan, CEO and co-founder of Rocketlane, following the company's Propel 2025 conference. Ganesan outlines a new model for the future of project-based services delivery—what Rocketlane calls the Intelligent Delivery Organization. Rocketlane is a professional services automation (PSA) platform designed to help service delivery teams unify project execution, customer engagement, staffing, and margin control—all on one AI-powered platform. Ganesan emphasizes that the era of traditional professional services is evolving rapidly into a hybrid model of human + AI collaboration, where efficiency, proactive delivery, and superior customer experience are no longer trade-offs—they're intertwined goals. One major theme of Propel 2025 was rethinking legacy systems and adopting an “AI-first” mindset. Ganesan shares how Rocketlane clients, including leaders from Zoom and Palantir, are already leveraging AI agents to automate documentation, configuration, and even elements of decision-making—allowing human experts to focus on solution design and customer relationships. “We're not replacing humans—we're enhancing them,” Ganesan explains. “Think of AI as an intelligent intern that never sleeps and gets better every day.” From enabling real-time project health tracking to capturing customer sentiment throughout the project lifecycle, Rocketlane is helping organizations move from reactive firefighting to proactive delivery, making delays and inefficiencies a thing of the past. Ganesan also cautions that companies stuck in disjointed systems may struggle to compete. “If one company delivers a project in two months, and the other takes eight—customers will pick the faster team every time. It's less risky, more valuable, and it's where the industry is heading.” To learn more, visit https://www.rocketlane.com. Explore thought leadership and full conference sessions via RocketlaneTV under the Resources section.

In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane, a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS industry. Sri emphasizes the importance of consistency in the customer journey, particularly during the onboarding phase, and how it can impact customer success and lead to better outcomes. They also discuss Rocketlane's approach to marketing and community building.___________________________

Collaborate seamlessly with your entire project team, partners, and clients, delivering projects on time and on budget with Rockelane. Try today! Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget.Connect with Rocketlane

Guest: Srikrishnan Ganesan, Co-Founder & CEO of RocketlaneMost B2B SaaS leaders know that onboarding is important but underestimate its impact.The reality is that 97% of first-year churn is decided in the first 90 days, making onboarding the most critical stage in the customer journey and the defining factor in revenue growth and long-term customer success.In this episode, Sri Ganesan, Co-Founder and CEO of Rocketlane, shares how SaaS companies can transform onboarding from a fragmented process into a strategic advantage. From community-led growth to automation-driven efficiency, he reveals what top SaaS companies do differently to drive retention, expansion, and revenue acceleration.Key Takeaways:Onboarding Determines Retention & Growth: The first 90 days define whether customers will churn or expand.Community-Led Growth Builds Credibility: Building an engaged audience before launch fosters trust and momentum.Automation Eliminates Inefficiency: Siloed tools slow teams down; all-in-one platforms drive success.Market Validation is Critical: The biggest factor in startup success isn't the product—it's picking the right market. Sri shares actionable strategies for SaaS CMOs and CROs to create onboarding experiences that drive retention, expansion, and revenue acceleration—making this episode a must-listen.---Not Getting Enough Demos? Your messaging could be turning buyers away before you even get a chance to pitch.

Today, we're joined by Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane, the #1 customer onboarding, PSA, and project delivery software. We talk about:Launching an incomplete product vs. going to market too late Determining the scope of an MVP & a full-featured, differentiated productUnique approaches to “Design Partners” during product development Best ways to build a communityMaintaining a sense of urgency once established & not getting too comfortable

In episode 107 of the Growth Hub Podcast, you'll hear about some of the most critical topics for B2B Tech companies and especially B2B founders and leaders:  scaling effectively, securing funding, and what to do after that! To cover all of this and more, we received Sri Ganesan, Co-founder of Konotor, and co-founder and CEO of Rocketlane, a SaaS Company specializing in customer onboarding that recently secured 24M in series B funding to supercharge its efforts to integrate advanced AI technology. We cover:  - How to secure funding (and avoid crashing after it) - How to build for scalability - Rocketlane's creative funding announcement methods - How to balance innovation with immediate customers' needs and requests - What Sri and Rocketlane have in store for the future - And a couple more pieces of advice from Sri Rocketlane's announcement: https://www.youtube.com/watch?v=nqXBvAKE7H0 Happy listening! About the show: The podcast for all things B2B SaaS marketing is brought to you by marketing agency Advance B2B. The Growth Hub Podcast is for B2B marketers, CEOs, and founders who want to increase their knowledge, skills, and wisdom about building a high-growth SaaS business. With a mix of strategic frameworks, actionable insights, and inspiring tales, we catch up with some of the top minds in B2B tech from across the world to gain their insight and advice on all things growth. ⬇️ Useful links ⬇️ More episodes: www.advanceb2b.com/thegrowthhub Visit: www.advanceb2b.com/ Become an Insider: www.advanceb2b.com/advance-insider ⬇️ Find us on ⬇️ Apple Podcast: podcasts.apple.com/us/podcast/the-…st/id1219957221 Spotify: open.spotify.com/show/66pDW5uwWT1n7164vvYdZi Soundcloud: https://soundcloud.com/thegrowthhub

Episode Summary:Srikrishnan Ganesan, Founder, and CEO of Rocketlane, joins the SaaS Sessions Podcast to share actionable insights on customer onboarding—a crucial yet often overlooked driver of SaaS success. Sri dives deep into why onboarding sets the foundation for long-term customer satisfaction, retention, and expansion, and offers strategies to optimize this critical phase. This conversation is packed with transformative ideas for SaaS founders and operators, from avoiding common onboarding pitfalls to leveraging AI and standardized processes.Key Takeaways:1. Onboarding as a Strategic Driver- The first 30-90 days are make-or-break: onboarding directly influences churn and Net Revenue Retention (NRR).- Poor onboarding can result in 25-30% of customers failing to go live, jeopardizing renewals and expansions.- Early-stage SaaS companies often lack the rigor to drive implementation success, resulting in disengaged customers.2. Common Onboarding Pitfalls and How to Address Them- Lack of Rigor: Companies often go at the customer's pace instead of setting clear timelines.- Order-Taking Approach: Teams fail to be prescriptive, waiting for customer direction instead of sharing best practices.- Disorganized Operations: Reliance on spreadsheets and hero-driven processes undermines scalability and consistency.- Solution: Implement standardized processes, use governance frameworks, and prioritize system-driven operations.3. The Role of Leadership and Process Design- Founders often stretch post-sales teams, delaying investments in specialized onboarding leadership.- Invest in systems that track effort, milestones, and outcomes to scale onboarding.- Standardize touchpoints like kickoff decks, project plans, and escalation paths to drive a consistent and professional experience.4. Leveraging Technology and AI for Better Onboarding- Tools like Rocketlane provide visibility and streamline processes for both customers and internal teams.- Use AI to automate repetitive tasks, identify early warnings, and enhance follow-up communications.- Fast and efficient onboarding drives 2x faster expansions and greater advocacy from happy customers.Lightning Round Insights:What Sri Wishes He'd Known Starting: How transformative AI would become and its potential to fundamentally reshape product development.Favorite AI Tools:- Avoma for sales insights.- Rocketlane's own AI-driven features to improve onboarding experiences.Book Recommendations:- Made to Stick by Chip and Dan Heath – Learn to package ideas that resonate and stick with your audience.- Competing Against Luck by Clayton M. Christensen – Understand the "Jobs to Be Done" framework for product development.About Rocketlane:Rocketlane is a leading customer onboarding and professional services automation platform, empowering SaaS companies to deliver seamless and efficient onboarding experiences. By streamlining collaboration, improving accountability, and accelerating time-to-value, Rocketlane helps businesses improve retention and expand revenue opportunities.Chapters:00:50 - Sri's Journey: From Freshworks to Rocketlane01:47 - The Current State of SaaS Onboarding04:15 - Key Challenges in SaaS Onboarding07:39 - Building Rigor and Governance in Onboarding15:23 - Celebrating Go-Lives and Building Advocacy19:15 - The Impact of Faster Onboarding on Retention and Expansion27:27 - Ripple Effects of Poor Onboarding34:04 - Leadership's Role in Driving Onboarding Excellence37:04 - Lightning RoundVisit our website - https://saassessions.com/Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

Host Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's mission.Sri elaborates on the integration of artificial intelligence (AI) within RocketLane's platform, distinguishing between automation and AI. He provides examples of how their software utilizes machine learning to optimize project staffing by suggesting the best-fit team based on various criteria, such as availability and skill sets. Additionally, he discusses the innovative use of AI in automating post-sale documentation and communication, allowing project managers to streamline their workflows and focus on high-impact tasks.The episode also highlights the significance of data quality and governance in effective project management. Sri shares insights on how to improve data collection by making it low friction for teams to input information. He explains that by automating data entry and providing integrations, such as calendar syncing for time tracking, organizations can enhance the accuracy and reliability of their data, ultimately leading to better decision-making and project outcomes.Finally, Sri addresses the balance between automation and human oversight in project management. He discusses how automation can serve as a proactive tool for project governance, alerting leaders to potential issues before they escalate. By combining automated insights with human intervention, organizations can foster a more responsive and efficient project management environment. Looking ahead, Sri envisions a future where AI continues to play a pivotal role in enhancing service delivery, making it more predictable and standardized across various projects. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Wayne Turmel welcomes Sri Ganesan, co-founder and CEO of Rocketlane, for a deep dive into the challenges and innovations in remote project management. They discuss the complexities of client-facing projects, why traditional tools often fail remote teams, and how Rocketlane aims to centralize and streamline project delivery to create transparency and trust. Sri shares insights on the importance of proactive systems over "hero" managers, the evolving role of project management without dedicated PMs, and how AI is shaping the future of project oversight. Tune in for practical tips on building client trust, setting expectations, and fostering effective collaboration in a dispersed environment. Key Takeaways 1. Solving the Silo Problem: Remote project teams often suffer from information silos due to multiple tools. Rocketlane addresses this by providing a centralized platform for project and customer collaboration. 2. Transparency Builds Trust: Sri highlights the importance of transparency in client-facing projects, noting how regular status updates and customer-facing insights can reduce anxiety and foster trust. 3. From Hero to System: Great project management shouldn't rely on heroic efforts. Instead, robust systems should proactively surface potential risks and keep projects on track without constant manual oversight. 4. Adapting Project Management: Many remote projects lack dedicated PMs, making it crucial for tools to fill this gap by guiding governance and best practices. 5. AI in Project Management: Sri encourages teams to start experimenting with AI to identify project risks early and improve efficiency in team workflows. Timestamps 00:00 Welcome to Long-Distance Worklife 00:36 Introduction to Rocketlane 02:09 The Problems with Current Project Tools 04:00 Challenges in Remote Project Management 06:11 Adapting PM Standards for Remote Work 08:32 Dual Roles in Project Management 10:07 Building Trust with Client Projects 12:18 Moving from Heroic to System-Driven PM 13:16 Gauging Client Sentiment Remotely 15:20 Managing Global Teams and Expectations 18:10 Proactive Project Management Techniques 20:47 The Role of AI in Project Management 22:41 Final Thoughts and Resources 23:48 Closing Remarks Related Episodes Solving the Challenges of Hybrid Teams with AI Technology with Projjal (PJ) Ghatak The CEO's Guide to Thriving with a Global Remote Team with Anatoliy Labinskiy ​Project Management Unplugged: Kory Kogon on Leading Without Limits​​​ ​What is Asynchronous Work?​​​ Additional Resources Learn more about Wayne Turmel Email Wayne Turmel Connect with Wayne Turmel on LinkedIn Learn more about Marisa Eikenberry Email Marisa Eikenberry Connect with Marisa Eikenberry on LinkedIn Purchase a copy of The Long-Distance Leader Purchase a copy of The Long-Distance Teammate Purchase a copy of The Long-Distance Team The Kevin Eikenberry Group Subscribe to Long-Distance Worklife wherever you listen to podcasts. If you enjoyed this episode, please take a moment to rate the show 5 stars and leave a review! Connect with us: Instagram: https://www.instagram.com/longdistanceworklife/ YouTube: https://www.youtube.com/channel/UC2P22kW5iaX8zU3B0-HVCUA Website: https://longdistanceworklife.com/  TikTok: https://www.tiktok.com/@longdistanceworklife    Your Hosts Wayne Turmel: Master Trainer and Coach for The Kevin Eikenberry Group, co-author of The Long-Distance Leader: Rules for Remarkable Remote Leadership and The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere, and trainer of remote teams for over twenty years. Read More...  Marisa Eikenberry: Web developer, podcast editor, and technology support specialist for The Kevin Eikenberry Group. Has worked on a hybrid team for over 9 years. Read more...   Join us for a powerful, 4-part video series titled, Demystifying Remote Leadership. You will learn how to create solid working relationships in a virtual team with more confidence and less stress! Sign up: https://longdistanceworklife.com/video   Want us to answer one of your questions? Contact Us!  

Srikrishnan Ganesan “In the professional services business, time is literally money,” says Srikrishnan Ganesan is the Co-founder and CEO of Rocketlane. “That's what you're selling. A typical use case is you need an approval from a client before you do the work you're meant to do and you're waiting on the client. Now, you reminded them today. Do you remind them again tomorrow? Does it get too pushy? These are decisions that individuals make and that's subject to their interpretation of how intense they should be in that engagement. When you take that control away from a person and make it more system driven, where you can set the expectations early on saying, hey, here's how we operate, here's how intense our engagement will be. And that's going to help all of us hold each other accountable and finish the project on time, on budget. I think everyone is better off and that's what an automated system is going help you accomplish.” In this podcast we look at the challenges organizations face in adopting AI for project management and underscores the essential role of AI-driven Professional Services Automation (PSA) software in revolutionizing project delivery and client collaboration. It emphasizes the significant losses due to inadequate project management and the lack of real-time data access for project managers. Rocketlane, a leader in customer onboarding and PSA, addresses these challenges by integrating advanced AI technologies into its platform to streamline resource management, communication, and compliance, thereby enhancing project success rates and efficiency. Co-founder and CEO Srikrishnan Ganesan asserts that Rocketlane's AI-powered solutions are transforming project management by integrating AI and balancing it with human expertise for project scoping, scheduling, and task management, automated time tracking, resource allocation, project accounting, enhancing client engagement, and enabling real-time collaboration and communication tools for seamless client interaction. Rocketlane leverages AI for risk assessment, automated compliance checks, and real-time monitoring of project health indicators to ensure regulatory adherence while enabling intuitive data querying, real-time analytics, customizable dashboards, and AI-powered trend analysis for informed decision-making. https://www.rocketlane.com/

Rocketlane initially aimed to support customer onboarding. However, it has broadened its scope and doubled down on addressing the needs of professional services teams. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Collin Stewart hosted the entrepreneurial mind of Sri Ganesan, the visionary behind Rocketlane. Our conversation revealed not just the thrilling early growth journey of Rocketlane but also Sri's masterful play in category creation and sales strategy, reshaping how startups scale.  Highlights include: Category Creation: Why is It Important in Sales? (01:07),  Marketing Efforts for Founders that Keep Paying Out! (33:42), Customer Development and Product Launches (14:38), Leveraging Content for Start-Ups (26:56), And more… Are you looking to create repeatable, scalable, and predictable revenue? We can help! ► https://bit.ly/predictablerevenuecoaching

Prateek Agarwal is the Investment lead at First Cheque, a micro VC fund based out of Bangalore that invests $100K in pre-seed startups in India. Prior to this role, Prateek worked with the India Business Head at Dr. Reddy's where he was responsible for tracking business metrics, identifying areas of improvement, and leading strategic projects. His background as both a consultant and operator at firms like Dr. Reddy's and EY has allowed him to develop skills in strategic planning, project management, and data analysis across multiple industries. Prateek's ability to shift between the big picture and details has also been strengthened through his diverse experiences. First Cheque was originally conceived by India Quotient but is now an independent firm with its own brand. During its first fund, First Cheque worked with more than 20 venture partners and added over 100 startups to its portfolio, which includes well-known ventures such as Fashinza, Giva, Rocketlane, Fleetx, Wint Wealth, Plaza/Rigi, Global Fair, Drink Prime, and Bellatrix Aerospace.

In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane,  a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product - Preflight, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS industry. Sri emphasizes the importance of consistency in the customer journey, particularly during the onboarding phase, and how it can impact customer success and lead to better outcomes. They also discuss Rocketlane's approach to marketing and community building.

As per Tracxn, there are 1100+ SaaS startups in Chennai as of Feb 2023. Chennai has rightfully gained the title of the SAAS capital of India, thanks to the expansion of companies such as Zoho and Freshworks. Although these two firms have recently surpassed the $500 million revenue milestone, making them the most prominent success stories in the realm of Indian-based SAAS companies, there are other companies contributing to Chennai's reputation in the market. Chargebee, CloudCherry, HappyFox, and FourKites are among the businesses that are creating a unique space in the industry.In this episode, we have with us Srikrishnan Ganesan Founder, Rocketlane. Srikrishnan's SaaS journey began with Konotor, which got acquired by FreshWorks and later became Freshchat. He has experienced scaling from 0 to 100 and is now building Rocketlane, a customer onboarding platform that reduces time to value and eliminates hit-or-miss experiences.During the episode, he talks about his inspiration behind building Rocketlane, Planning and doing GTM early on being a SaaS founder, setting up a base in Chennai, and much more.Notes - 00:00 - Highlights of the conversation01:32 - Intro to Srikrishnan Ganesan, Rocketlane and Chennai's SaaS ecosystem02:36 - Why do SaaS founders prefer Chennai?06:09 - Advantages of building prior-product building experience09:50 - Choosing the domain for Rocketlane13:12 - Rocketlane's Pre-Launch setup18:53 - What works in customer conversation's Pre-Launch?22:44 - Why do SaaS founders ignore GTM?24:35 - Raising their 1st round26:32 - Choosing to become a Category creator29:08 - Investing in Brand-building upfront30:39 - Funding announcement with a Rap video34:15 - Learnings from his journey37:54 - Their strategy for Demand-Gen40:29 - His thoughts on Generative-AI45:47 - Slowness demand for Rocketlane or similar companies serving SMBsAlso, try out a 30-day free trial of Zoho Payroll, and simplify your Payroll journey as an entrepreneur! https://zoho.to/zoho-payroll

When an organization buys a product from a vendor, its journey does not end with the purchase. Instead, it has just begun. That's because several steps must take place as the company onboards the product and it becomes a part of the business. Today, we are joined by Sri Ganesan, co-founder and CEO of Rocketlane, a purpose-built project delivery and collaboration software for client facing teams (i.e., implementation/onboarding teams, consulting firms, agencies). Sri and his team at Rocketlane want to ensure that the process from purchasing to fully deploying a new product cannot be categorized as “death by a thousand spreadsheets.” After witnessing customer onboarding challenges at his previous company Freshworks, he is determined to help run customer-facing projects better. In today's episode, he discusses the importance of creating a first-of-its-kind shared workspace that unifies project task management, customer communication, and document collaboration and how technology that helps to understand customer sentiment improves customer relationship management, helping everyone stay on top of their tasks. Sri explains how he developed a platform that delivers insights to help with onboarding and assist teams with improving their processes, providing value faster for clients. He also discusses how conversational AI is an asset to the customer onboarding experience and how he sees a purpose-built system for customer onboarding as vital to organizations in the coming years. Tune in to hear his thoughts on why.  

Srikrishnan Ganesan Co-Founder & CEO Rocketlane chats with Shripati Acharya, Managing Partner Prime Venture Partners.Listen to the podcast to learn about01:30: Joining SaaS World: From B2C to B2B08:00 - Analysing TAM: Is it a feature or a Company? 14:00 - When an MVP is Not Enough20:00 - Reducing the Time to Wow25:00 - Building a Community as a SaaS Business32:30 - Working with Industry Analysts36:00 - 2 Books That Have Helped Sri as a FounderClick here to read the full transcriptWant to learn more about about building a global SaaS business from India? Listen to this episode with Khadim Batti, Co-Founder & CEO Whatfix where we talk about Finding PMF & The Right Customer Segment, Pricing & Product For Enterprise, Building Sales Cycle & Sales Force in US, Four Pillars of Category Awareness and a lot more. Enjoyed the podcast? Please consider leaving a review on Apple Podcasts and subscribe wherever you are listening to this.Follow Prime Venture Partners:Twitter: https://twitter.com/Primevp_inLinkedIn: https://www.linkedin.com/company/primevp/ This podcast is for you. Do let us know what you like about the podcast, what you don't like, the guests you'd like to have on the podcast and the topics you'd like us to cover in future episodes. Please share your feedback here: https://primevp.in/podcastfeedback

In this episode, Vishesh Rajaram, Founder & Managing Partner @Speciale Invest, joins our host Digjay, to talk about Speciale Invest's journey with fund I, added advantages of a larger fund II, whether climate tech is at its inflection point today, challenges faced by founders building in this space, Vishesh's approach to building a thesis in frontier-tech, his portfolio construction strategy at Speciale Invest, overcoming valleys of death as a deep tech startup, and the promise of the Indian frontier-tech story. Speciale Invest is an early-stage investment firm that invests in deeptech startups - both hardware & software - across domains like Space tech, Robotics, micro-mobility, and clean energy transportation. The firm which recently launched a larger Fund II, has invested in ~25 startups so far. Some of its marquee portfolio startups include the likes of Agnikul, Utlraviolett, Cynlr, Rocketlane, Uravu Labs, Eka Care and Bluecopa among others. Vishesh started his venture capital journey with Venture East back in 2007. After spending almost a decade at Venture East, Vishesh founded Speciale Invest in 2016. Vishesh is a Chartered Accountant and an alum of the Indian School of Business. You can connect with him here on Linkedin / Twitter ---- Show notes – (02:06) Reflecting on Speciale Invest's journey so far; The added advantages of a larger fund II (08:17) Is climate tech finally at its inflection point? (11:49) Areas within climate tech that Speciale Invest is keen to invest in (16:03) The challenge of building partnerships and securing access to material-intensive supply chains (20:07) What should founders over-index on, to solve these challenges? (22:33) Vishesh's approach to building a thesis in frontier-tech; Importance of the outbound approach to finding stellar startups (27:49) Portfolio construction strategy; Investing along the S-curve (33:14) Overcoming valleys of death as a deep tech startup (37:44) The promise of the Indian frontier-tech story (40:01) How has being an investor influenced Vishesh over the years? ---- If you liked our episode, you can subscribe to our podcast on any podcast platform of your choice (like Spotify & Apple iTunes). We would appreciate if you could leave us a review on Spotify or Apple iTunes. This helps others discover the podcast organically. You can visit thevcpreneur.com and follow us on Twitter @thevcpreneur_ & Instagram @thevcpreneur for more episodes and interesting insights on the startup ecosystem. You can also follow our host Digjay here on Linkedin & Twitter

Hey CX Nation,In this week's episode of The CXChronicles Podcast #188  we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. This ties in with his long history of P&L responsibility and detailed understanding of improving business operations. With a background in Mathematical Operations Research, he's eager to find ways that companies can be more profitable through truly actionable insights into data.In this episode, Ken and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his own customer focused business leader journey.**Episode #188 Highlight Reel:**1. Bringing empathy closer to your numbers to drive massive innovation 2. Focusing on what you can control for your customers vs. what you can not3. Celebrating "the wins & the good stuff" happening within your business 4. Keep it simple with your customer feedback -- "how did we do?" 5. What you can learn from gathering fan feedback at a pro-soccer match Huge thanks to Ken for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Ken PetersonClick here to learn more about QuestionProIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

Pranay is a SaaS investor at Matrix Partners India. Before moving to investing, Pranay played several key roles at Freshworks including the Director of Growth Marketing at Freshworks, and managed to ramp up the marketing machinery. He has also worked with the CEO's office at Freshworks where he was responsible for ramping the revenues from 5 Million to 100 Million. He comes with tons of knowledge on how marketing used to work in the past, how it works today, and how SaaS businesses should think about marketing for the future. Pranay recommends SaaS businesses find new channels where their target audience hangs out as early as possible. There is no single marketing strategy or channel that will always work. It is necessary for businesses to find their “distribution edge”. The BTS Podcast Episode 10 has Pranay sharing several nuggets of marketing wisdom.Tune in to watch the full podcast.Key takeaways:1:24 - Building a SaaS company: Then and Now3:46 - The challenges that businesses face today4:35 - Optimizing costs for lead-gen7:56 - Worthy SaaS examples9:15 - Lessons learnt from experiments13:45 - Winning the confidence of enterprise customers19:19 - The Experience Roadshow26:34 - How to measure the RoI of non-standard events28:03 - Indicators of Product Market Fit and Business Market Fit33:05 - Founders should become students of sales34:35 - Indian SaaS advantage39:41 - Rapid fireResources mentioned2:34 - How Wiz reached $100M ARR in 18 months? Techcrunch8:02 - Rocketlane's Community Building | The CMO Journal29:55 - Girish Mathrubootam's first blog announcing Freshdesk as a startup in October 2010 while Freshdesk was publicly launched in June 20114 interesting campaigns discussed throughout the podcastThe van that traveled to 11 destinations | Freshworks Experience Roadshow | 2019Going on air to create virality - #Failsforce campaignReports instill confidence in buyers - Freshdesk | Forrester TEI ReportRocketlane's rap song announcing fundraisingKey mentions8:00 - Srikrishnan Ganesan of RocketLane        2. 33:00 - Rishi Kulkarni and Sameer Goel  of  Revv

Srikrishnan Ganesan the CEO and Founder of the fast-growing customer onboarding platform, Rocketlane joins Enterprise Radio. The post How to Champion a New SaaS Category with Rocketlane CEO Sri Ganesan appeared first on Enterprise Podcast Network - EPN.

Sri Ganesan is Co-founder & CEO of Rocketlane, a leading Customer Onboarding Platform and SaaS product that helps businesses by replacing generic project management and document collaboration tools with a unique, unified workspace.  Sri has spent his last 9 years building and scaling SaaS businesses. His last start-up, Konotor, was acquired by Freshworks in 2015 and went on to become their fastest-growing product (today known as Freshchat). Prior to building start up, Srikrishnan was leading product teams at companies like Verizon, Rediff, and Jigsee. In this episode we cover: 00:00 - Intro 01:35 - Sri's Background + Freshworks Acquisition Story 08:33 - Founding Rocketlane 11:10 - The Importance & Impact Of Customer Onboarding 14:29 - What Kind Of Companies Rocketlane Is Build For 16:55 - The Needs Of Sales & Marketing Teams In An Onboarding Platform 19:35 - https://flyingcatmarketing.com (Flying Cat Marketing - Content-led B2B SEO agency) 21:33 - Prioritizing The Most Important Things When Onboarding A New Client 24:09 - Pros & Cons Of Following An Onboarding Template vs Natural Conversations 25:52 - How New Business Can Implement Or Optimize A Customer Onboarding Process 27:46 - Sri's Favorite Activity To Get Into a Flow State 28:27 - Sri's Piece Of Advice For His 20 Years Old Self 29:03 - Sri's Biggest Challenges at Rocketlane 30:19 - Instrumental Resources For Sri's Success 32:26 - What Does Success Means for Sri Today 33:09 - Get In Touch With Sri Get In Touch: Sri's Email https://twitter.com/srikrishnang (Sri's Twitter) Mentions: https://www.linkedin.com/company/freshworks-inc/ (Freshworks) https://www.linkedin.com/in/girish1/ (Girish Mathrubootham) Books: https://amzn.to/3BO7MVM (Leadership and Self-Deception: Getting out of the Box by The Arbinger Institute) https://amzn.to/3BRHuSk (Made to Stick: Why Some Ideas Survive and Others Die by Chip & Dan Heath) Tag Us & Follow: https://www.facebook.com/SaaSDistrictPodcast/ (Facebook) https://www.linkedin.com/company/horizen-capital (LinkedIn) https://www.instagram.com/saasdistrict/ (Instagram) More About Akeel: https://twitter.com/AkeelJabber (Twitter) https://linkedin.com/in/akeel-jabbar (LinkedIn) https://horizencapital.com/saas-podcast (More SaaS Podcast Sessions) https://horizencapital.com/saas-consulting-services/ (SaaS Consultants) https://horizencapital.com/how-to-value-saas-business/ (Learn How to Value SaaS Companies)

This episode features an interview with Srikrishnan Ganesan, Co-Founder and CEO of Rocketlane, a high-growth customer onboarding software that lets you collaborate with customers. Sri has over nine years of experience growing and scaling SaaS companies. In this episode, Sri discusses how to speed up employee communication across silos, the critical customer onboarding timeline, and developing accountability with customers so they take some ownership of their own experience.Quotes*”We figured out what [our customers'] biggest time sinks are and automated some of those. [Then] built a beautiful experience that makes those people look good in front of the customer. It [was] like [an] aha moment for them to say, ‘Hey, wow, this is where I spend a lot of my energy wastefully. And the product is doing all this for me. And it's not one more tool. It's the tool that I'm going to use with my customers during this whole engagement. It's getting rid of multiple tools and making it one singular experience.'”*”From an efficiency standpoint, there's a lot of ways in which you can see the benefit of better onboarding. Firstly, if you get everyone to execute in a coordinated way on time, it gets your customer to value faster. And that's super important for SaaS because very often churn happens because it's been six months since you bought a product. You have some sort of an implementation that happened, but then you're not truly live yet. Your team hasn't adopted that software yet. And when it comes up for renewal, you're gonna be like, we didn't see [the] value.”*”The more you control [onboarding] and actually get the customer live in three to four weeks, you're more likely to have that successful partnership with them and build upon where you start.”*”Especially if you're selling to mid-market or enterprise, you're never truly done onboarding the customer. You're done with phase one. You're gonna start phase two next. So there are ongoing initiatives that you want to run collaboratively with the customer, where you wanna hold the customer accountable as well, and deliver a better experience on both sides.”*”Is my customer success team playing offense or defense and why? By playing offense, we mean, are they focused on expansion and focused on going after more use cases, doing more with the customer, setting up more integrations, et cetera? Or are they on defense saying, ‘Hey, sorry, but we are not able to deliver on this yet'?”*”If you do a great job during onboarding, then automatically you are more on the offense than on defense with those customers. If you do a sloppy job, you're on the back foot from the get go. You can't talk renewal. You need to first win back trust from the customer again before you go that direction.”Time Stamps*[0:11] The Case of Slow Customer Onboarding*[0:30] Introducing Srikrishnan Ganesan, Co-Founder & CEO at Rocketlane*[1:21] Get to know Rocketlane*[9:50] Evidence #1: Employee communication is siloed*[15:56] Evidence #2: Customers are left to conduct their own orientation of the product*[26:14] Evidence #3: Customer onboarding is standardized*[19:19] Debrief: Review takeaways*[30:05] HGS Pub: Lyssa and Sri celebrate cracking the caseBioSrikrishnan (Sri) Ganesan is a co-founder of the fast-growing customer onboarding platform Rocketlane, a SaaS product that helps businesses by replacing generic project management and document collaboration tools with a unique, unified workspace. Sri has spent his last nine years building and scaling SaaS businesses. His last startup was acquired by Freshworks (NASDAQ:FRSH) in 2015 and went on to become their fastest-growing product (Freshchat). He is passionate about all things CX and startups.Thank you to our friendsThis podcast is brought to you by HGS. A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. Learn more at hgs.cx.LinksConnect with Sri on LinkedInFollow Sri on TwitterConnect with Lyssa on LinkedInCheck out HGS

A brand new season of CX Detectives is coming. HGS is excited to bring you insights from top customer experience leaders from B2B and B2C companies. We'll hear from leaders at companies like Glance, Rocketlane, Onriva and more about how to make your customer experience truly exceptional. Join us as we team up with some of the greatest minds in customer experience to solve the toughest challenges yet. Welcome to CX Detectives.

Hear from Srikrishnan of Rocketlane on his journey of creating the customer onboarding category, in conversation with Pranay from Matrix Partners India, learn about the importance of driving the narrative, tactical advice to build a thriving community of advocates, and how to measure your brand efforts. Tune in

This podcast episode covers why high-growth companies should be doubling down in the upcoming economic downturn. Joining us is Srikrishnan Ganesan, CEO and co-founder of Rocketlane, a company that in March developed the Maturity Model, which enables businesses to gauge their company's maturity level in terms of customer onboarding. 

One of the most impressive journeys you'll ever find of a founder, this episode is a masterclass in building and scaling up a SaaS business. Srikrishnan Ganesan is the Founder and CEO of Rocketlane, a purpose-built customer onboarding platform that offers a collaborative, transparent and consistent framework to companies. In recent times, this VC-backed startup has gained traction in the multi-billion dollar US SaaS market. An IIM-B alumnus, Sri has previously worked in product management roles at Verizon and Rediff. He attributes the birth of Rocketlane to his stint at Freshworks, where he gained clarity regarding the issues of customer onboarding. Akshay Datt speaks to Sri about his journey of building Rocketlane. Don't miss:- Learnings as Product Manager at Verizon A rising tide lifts all boats- genesis of Freshchat Drawbacks of typical customer onboarding Rocketlane- Post-Sales SaaS product ----- If you want to be a podcaster, then check out Zencastr.com which is also the generous sponsor for this episode. Zencastr is like a Shopify for podcasters taking care of all your needs from recording to editing to hosting.  Show your love for this show by using this link to sign up:https://zen.ai/founderthesis ( https://zen.ai/founderthesis)

While the client onboarding process is intended to establish customer relationships that are long-lasting and mutually beneficial, it is woefully lacking.  Enter disruptor Srikrishnan Ganesan, Co-Founder & CEO at Rocketlane who is crafting a thoughtful experience by gaining a deep perspective and understanding of the client's domain which resonates with their product and services.     Key Takeaways:  The main ingredient for disruption is developing a deep perspective and understanding of a domain which can then spark insight and can help create a thoughtful experience.    Since COVID, the demand for a customer-centric experience had escalated to a point that any small hitch is perceived as intolerable.     Businesses are built to be customers centric but at times when companies optimize processes, the client may face frustration, especially when things are happening remotely.     Status Quo of Client on boarding experience – it's a hit or miss approach, processes are typically delayed. There is a lot of chaos and lack of communication, primarily as information is across different channels/places.     While all companies should acquire new customers and clients, retaining old clients is more profitable.     Rocketlane tries to address some key pain points like the status of the project & the sentiment of the customer, and consistency of delivery by following a series of steps with deep templating capabilities and streamlining the collaboration.    If a company has invested in a lot of project management apps, Rocketlane helps you import/migrate all your projects.     The biggest challenges today are – educating the market and the potential audience and the existence of the tool      Quote of the show:  8:38 to 9:13   “From what we have seen, the biggest impact is when your customer success team comes in after you on boarding are they able to have an offensive strategy, focus on expansion from get go or are they going to be on a back foot when they come in and need to be defensive, focus on churn, focus on keeping the customer and that largely determined by how well on boarding goes. If you did a great job, they can focus on expansion but if you did a sloppy job they are forced to build credibility all over again with the customer”    Links:  LinkedIn:  https://www.linkedin.com/in/srikrishnang/  Company Website: https://www.rocketlane.com/  Twitter: https://twitter.com/srikrishnang      Ways to Tune In:  Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption  Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M=  Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD Stitcher - https://www.stitcher.com/show/disruption-interruption YouTube -  Disruption / Interruption - YouTube See omnystudio.com/listener for privacy information.

Rocketlane's Co-Founder, Srikrishnan Ganesan,  joins Coruzant Technologies for the Digital Executive podcast. He shares his journey early on what he enjoyed - ownership and the opportunity to build things. He really was passionate about building products and inspired by other builders as well.

Sri Ganesan is the co-founder and CEO of Rocketlane, the customer onboarding platform. We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category and help you develop your own official onboarding methodology. Because we all know, that the best thing we can do the help customers be successful is set them up for success right from the start. Rocketlane Propel22 is being held March 15 - 16, 2022 at a virtual location near you. Visit the rocketlane.com/propel to see the speaker line up and agenda. Please save your spot and register here: https://rocketlane.com/propelMore about Sri:His company, Rocketlane: https://www.rocketlane.com/Rocketlane Propel22 Conference: https://www.rocketlane.com/propelMore about ServiceRocket:Visit ServiceRocket.com: https://www.servicerocket.com/On Linkedin: https://www.linkedin.com/company/servicerocket/On Twitter: https://twitter.com/servicerocketOn Facebook: https://www.facebook.com/ServiceRocket/On Instagram: https://www.instagram.com/servicerocket/ Subscribe at helpingsells.substack.com

In this episode with meet the CEO and co-founder of Rocketlane to learn why customer onboarding should be a priority in any business, particularly for SaaS models. Poor customer onboarding is the top reason for churn. While traditional customer service tools are good at showing the health scores of customers and potential problems, onboarding is where these customers are actually set up for success. In just 6 months from launch, Rocketlane is a now a leader in the G2 category for Customer Onboarding. Rocketlane have just raised a $18m funding round and are dominating the customer onboarding technology category.

Parallel Systems, a company founded by former SpaceX engineers to reimagine the railroad system, has raised $49.55 million in Series A funds to build autonomous battery-electric rail vehicles that move freight, the company said in a press release yesterday; Meanwhile GM said it is expanding its hydrogen fuel cells beyond vehicles to power homes, offices and malls. Former SpaceX engineers' startup out of stealth with electric rail Parallel Systems, a company founded by former SpaceX engineers to reimagine the railroad system, has raised $49.55 million in Series A funds to build autonomous battery-electric rail vehicles that move freight, the company said in a press release yesterday. The round is led by Anthos Capital and includes investments from Congruent Ventures, Riot Ventures, Embark Ventures, and others. The funds will be used to build a fleet of rail vehicles, execute advanced testing programmes and grow the team. The company, which came out of stealth mode yesterday, has raised $53.15 million to date, including $3.6 million in seed funds. “We founded Parallel to allow railroads to open new markets, increase infrastructure utilisation, and improve service to accelerate freight decarbonisation,” said Matt Soule, Co-founder and CEO, Parallel Systems. His co-founders are John Howard and Ben Stabler. GM to expand hydrogen tech beyond EVs General Motors, yesterday, announced new commercial applications of its HYDROTEC fuel cell technology. HYDROTEC projects, which are currently in development, from heavy-duty trucks to aerospace and locomotives, are being planned for use beyond vehicles, for power generation, the company said in a press release. GM is planning multiple HYDROTEC-based power generators, all powered by GM's Generation 2 HYDROTEC fuel cell ‘power cubes,' including a mobile power generator to provide a fast-charge capability for EVs without installing permanent charge points; a rapid charger, brand named EMPOWER, to help retail fuel stations add affordable DC fast charging without expanding the grid; and a palletised mobile power generator to quietly and efficiently power military camps and installations. These generators could ultimately replace gas and diesel-burning generators with fewer emissions at locations such as worksites, buildings, movie sets, data centres, outdoor concerts and festivals. They could also back up or temporarily replace grid-sourced electricity for residential and small commercial enterprises at times of power disruption, the company said. SaaS Labs, Rocketlane raise funding SaaS Labs, which builds business automation tools for sales and support teams, has raised $42 million in Series B funding led by Sequoia Capital India with participation from existing investors, Base 10 Partners and Eight Roads Ventures, the company said in a press release. The company plans to use the funds raised on R&D, to develop new products for its global users, as well as to scale newly-launched products. Rocketlane, a purpose-built customer onboarding platform, has closed an $18 million Series A funding round, the startup said in a press release. The investment is being led by previous Asana investors, 8VC, with participation from Nexus Venture Partners, Matrix Partners India, and prominent angel investor, Gokul Rajaram. Theme music courtesy Free Music & Sounds https://soundcloud.com/freemusicandsounds

Srikrishnan Ganesan is the co-founder of Rocketlane. He's on his second start-up journey, previously built a SaaS product from 2012 to 2015, acquired it by Freshworks, and had an amazing 4.5yrs FW, continuing to develop the business. He's passionate about all things CX and Onboarding and now building Rocketlane since April 2020. Feel free to connect with him on LinkedIn here: https://linkedin.com/in/srikrishnang Learn more about his business and company links here: https://rocketlane.com https://preflight.cx https://open.spotify.com/show/0d01ISIGZp6MPei2PAvIYY https://medium.com/hackernoon/the-market-trumps-all-else-5e016972dc0f

We're in the midst of a significant transition in how people use and buy software products. For a very long time, sales and marketing have been on opposite sides of the table. While Sales focuses on getting as much revenue as possible, Marketing focuses on acquiring as many users as possible and then retaining them. This separation between sales and marketing is one of the reasons why growth hacking has come into existence. The approach followed by new-age companies is by focusing on product-led growth. User acquisition, expansion, conversion, engagement, and retention are all largely driven by the product itself under product-led growth (PLG). While SaaS companies have been successful with PLG, the reality is that the majority of companies have not adopted a PLG approach, and we believe it's a missed opportunity. To get a deep understanding of how to leverage product-led growth to grow business exponentially, we caught up with Srikrishnan Ganeshan, Co-founder at Rocketlane, and Bruno Grill Coelho, Head of Customer Experience at alt.bank Srikrishnan and Bruno shared compelling insights on: Examples of brands that have leveraged PLG to grow exponentially Is the era of sales lead and marketing lead growth over? Will product experience be the sole growth lever or can these three co-exist What does PLG mean in a B2B SaaS/App setup Significant KPIs to measure the success of PLG What are some of the latest trends when it comes to PLG Challenges faced in creating products and services to be used by customers globally Role of different generations in creating new demands in the global market Tune in to understand how product-led growth has become the key driver of success for numerous brands in today's world.

In this episode of the Customer Strategy Podcast, I'm talking with Sri Ganesan, Founder, and CEO of Rocketlane.Rocketlane helps businesses accelerate customer time to value by delivering a transparent, consistent, and delightful customer onboarding journey every single time.Sri and I had an interesting conversation about what it was like to have his previous business acquired by a large company and then continue to build for 4.5 years!Sri and his team then set to work on removing the challenges and complexities they saw when it came to onboarding customers.Spreadsheets, Trello, Slack, internal docs, external docs, etc are all used in some form or fashion today when onboarding customers but they create siloed workstreams. This not only affects the people running the project but also affects the customer experience.Rocketlane brings everything together in one tightly knit experience. Documents, tasks, communication, notifications, etc. all live in one place.To learn more about Rocketlane, visit Rocketlane.com To learn how to build a comprehensive Customer Strategy for your business, grab a copy of my FREE download called the 5 Things Your Customer Strategy Must Have.

Srikrishnan is a co-founder of the leading Customer Onboarding Platform - Rocketlane. Sri has spent his last 9 years building and scaling SaaS businesses. His last start-up Konotor was acquired by Freshworks in 2015, and went on to become their fastest-growing product (Freshchat). Prior to starting up, Srikrishnan was leading product teams at companies like Verizon, Rediff, and Jigsee.

In today's episode, we have Shri and Vignesh the Co-founders of Rocketlane. They're in conversation with Pranay Desai Vice – President, at Matrix Partners India. They talk about the team's deep SaaS history, learning from their prior venture, Konotor, their vision for Rocketlane and much more.

Today on the show we have Srikrishnan Ganesa, co-founder and CEO of Rocketlane.In this episode, Shri shares his experience navigating through a couple of acquisitions and how trust is the main component that ensures a smooth integration between the companies, Shri also shared what Konotor (his first startup) did prior to being acquired by FreshWorks and what their growth looked like leading to the acquisition. We then discussed how Freshchat changed their target customer by taking a step back and taking a look at the overall market, how that decision accelerated its growth, which then inspired Shri to take the leap once again and build a new product, Rocketlane.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

In today's episode, I have Srikrishnan Ganesan, who is a two-time entrepreneur currently building Rocketlane. Srikrishnan graduated from IIM-Bangalore in mid 200's and embarked on a product management career when it was not the obvious choice for MBA graduates. From there on, he has taken up multiple product roles in companies like Rediff, Verizon, and Jigsee before deciding to build Konotor with his friends. After seeing great traction and success, the company got acquired by Freshworks where he went on to build Freshchat. After four and a half years at Freshworks, Srikrishnan has come back for round 2 with his old pals to build Rocketlane, a customer onboarding platform for customer success teams. In this conversation, Srikrishnan candidly shares his journey touching upon product management, the acquisition experience with Freshworks, what motivates him to do the whole startup journey for the second time, and how things are different this time around with more spotlight on the team. Whether you are a founder, or someone interested in the startup ecosystem keen on learning what it is like to have been and done that, on all things startup you will love this conversation.

Channext, a software-as-a-service platform connecting vendors and business partners, has raised USD 0.8 million in a seed round. Channext will use the funds received in this round to extend its European footprint in countries such as Italy, the Nordics, and Spain. Despite the difficulties of starting a business during a pandemic, he continued, their company has expanded significantly in the last year.Pathfndr.io, a no-code SaaS startup, has raised an undisclosed amount in pre-Series A round led by Arali Ventures. Other participants include SEA Fund, Wayfare Ventures, KPB Family Trust, Acsys Investments, and Capital A, JAZFund LLC, Shravan Gupta, and founders of unicorns Freshworks and Chargebee. Pathfinder.io is the operating name of Bengaluru-based MeTripping Technologies Pvt Ltd. The firm said in a statement that the additional money would be used to continue investing in product innovation at scale and expand its worldwide sales force.Tomi.ai, an AI-powered platform optimizing digital ads, has announced its seed fundraise of $1 million from Begin Capital and Phystech Leadership Fund. Konstantin Bayandin, founder and CEO of Tomi.ai, on his LinkedIn handle, announced the funding and thanked the investors. According to reports, Mr. Bayndin would use the proceeds from the fund to expand the company's platformHyderabad-based BigLeap has raised ₹5 crores ($0.67 million) in a debt fund from Anup Kumar Yama, a roller skater athlete from India and the CEO of Yama Skating Academy. Reports state that the funding was raised for the startup's initiative, BigLeap.AI, a stealth-mode HR product aimed at simplifying the job search experience. According to the Times of India, The BigLeap.AI app is expected to be rolled out in September this year and would help job seekers to tap into active vacant jobs in different sectors.New York-based Batch has raised $5 million in a seed round funding co-led by Coatue Seven Seven Six as per reports. The round witnessed participation from the Weekend Fund, Shrug Capital, and the Chainsmokers, among others. The startup provides QR codes to help retailers selling to customers, make re-ordering of their products fast and simple. Currently, the startup uses Apple's App Clip technology assisting the users in loading a small part of the app on demand but plans to make it work on both iOS and Android eventually.Acryl Data has come out of stealth mode, raising $9 million in a seed round led by 8VC, with LinkedIn and Insight Partners' participation to help companies use their tools for their big data requirements. Golden Ventures, an early-stage venture capital firm, has raised its fourth fund of $100M. The funds will be utilized to invest in new companies and follow-on investments in businesses outside of Golden Ventures' portfolio. At this time, the fund's primary goal is to profit from the growing trend of increased opportunity in the Canadian environment.Mitiga, a cloud security startup, has raised $25 million in a Series A funding round led by DNX, ClearSky Security, and Atlantic Bridge.  According to the Israeli firm, the money will be used to “continue to disrupt how incident preparation and response is delivered,” as well as to “significantly” increase its cybersecurity, engineering, sales, and marketing employees.Pequity, a compensation software builder for equitable pay, has raised $19 million in a Series A funding round led by Norwest Venture Partners. Other participants include Scribble Ventures, First Round Capital, and Designer Fund. The funds will be used to invest in products as well as hiring. The firm now has 20 employees on its payroll and plans to double that number by the end of the year, after favorable market feedback.Frumtak Ventures has launched its third fund, Frumtak III, to invest in post-seed and Series A startups. The $57M fund would have a ticket size ranging from one to five million dollars for the companies it would invest in. The VC firm targets early-stage companies having a high growth potential.Embark Trucks Inc. and Northern Genesis Acquisition Corp II have jointly announced that both the companies will be entering a definitive business combination agreement that will make Embark Trucks go public. This deal will give Embark Trucks a market value of $5.2 billion. Embark Trucks is an autonomous software technology developer for the trucking industry. Aircall, a cloud-based call center software firm with a $1.1 billion value, has raised $120 million in a Series D round, making it a unicorn. The business plans to hold an enormous technology stack and collaborate with large telecom companies to use their networks.Vercel, a platform for creating, evaluating, and deploying Jamstack sites, has received $102 million in a Series C round with a valuation of $1.1 billion, making it a unicorn. Vercel is the open-source Next.js React framework's creator. Traffic to all of the company's websites and applications has tripled since October 2020, indicating significant growth. Carhartt, Github, IBM, McDonald's, and Uber are among Vercel's clients.PlanetScale, the pioneer of Vitess, a database clustering system for MySQL, has announced its Series B fundraise of $30 million, led by Insight Partners. Andreessen Horowitz and SignalFire participated in the round.Forto, a provider of digital logistics technology, digitized freight forwarding supply chain solutions, has turned a unicorn, raising $240 million in a Series C round led by SoftBank Vision Fund 2. The company's valuation now stands at $1.2 billion.In a move to unify developer experiences, providing intelligent applications, Amazon Web Services, and Salesforce have announced the expansion of their strategic partnership. The move would facilitate customers to use Salesforce and AWS capabilities in tandem to deploy robust and new business applications accelerating digital transformation quickly. Drata, a compliance and security automation company, has announced its Series A fundraise of $25 million in a round led by GGV Capital. Angel and other investors – SVCI (Silicon Valley CISO Investments), Okta Ventures, Basis Set Ventures- participated in the funding round.Rocketlane, a B2B SaaS, received $3 million in initial investment from Matrix Partners India and Nexus Venture Partners. According to a senior corporate executive, the cash will be used to grow the company and hire more employees. Srikrishnan Ganesan, Vignesh Girishankar, and Deepak Bala established Rocketlane in 2020 as a purpose-built unified workplace for interacting with clients on onboarding efforts.

Should we Re-think the Customer's Participation and Experience During the Implementation and Onboarding Process? with Srikrishnan Ganesan , Co-founder" at Rocketlane. View the full video interview here. You can check out all the shows here: https://lnkd.in/gt-HfBM Follow Us DojoLIVE! #technology #culture #innovation #dojoLIVE #livestream #videoblog

Sameer is a Managing Director at Nexus Venture Partners, where he opened & leads their Bangalore office. At Nexus, he has led investments in Postman, Unacademy, Hasura, Infra.market, Zolo, Ultrahuman, Zomato (via RoadRunnr), Rocketlane, Quandl (NASDAQ), Goodera, MayaData, Joveo, Jumbotail, MyUpchar, Goals101 & Indix (Avalara). Prior to Nexus, Sameer was the founding member at Reliance Capital's early stage venture capital fund (Reliance Ventures) where he led investments in PayTM (stake acquired by Chinese internet giant), HealthSpring (Columbia Pacific), Tessolve Semiconductor (Hero Electronix), Dhama Innovations (buy-back), Greendust, Stoke (Mavenir Systems) & EBand Communications (CarrierCom). His operational expertise is product management, business development, sales acceleration, recruiting, follow-on fundraising, and scaling. He is on the advisory board of The Digital Fifth, an Advisor to AngelList India, Microsoft Ventures India and voted as a “40 under 40 Alternative Investment Professionals" in India by IAAIF. He is also a Global Panel Member at MIT Technology Review and a Kautilya Fellow (Class of 2020). Sameer has served in operating roles at UTStarcom, Inc, Ericsson, and American Wireless BroadBand, as a Product Manager, Solutions Architect, and Network Architect. A life-long learner, Sameer earned a B.S. in Computer Engineering as an International & Founders Scholar from the Illinois Institute of Technology, Chicago.