Podcasts about chargebee

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Best podcasts about chargebee

Latest podcast episodes about chargebee

The Revenue Formula
Founders maze: A real look at a company in the making

The Revenue Formula

Play Episode Listen Later Apr 8, 2025 38:58


No. This is not a tactical episode. But. You will get a real look inside of a company being created.(00:00) - Introduction (04:01) - Scar tissue (09:31) - Feedback and Market Research (13:28) - AI in Data Analysis and Future Prospects (16:06) - AI's Growing Influence in Business (18:06) - Exploring New Data Sources (19:05) - Challenges and Opportunities in AI Adoption (20:07) - Pivoting to Product Marketing Managers (21:50) - VC Inbounds and Funding Decisions (23:02) - Mickel's Departure and Reflections (25:05) - Breakthrough in Data Integration (27:26) - Introducing the GTM Graph (30:55) - Use Cases and Applications (36:31) - Call to Action and Conclusion This episode is brought to you by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
LinkedIn blueprint: How SDRs can book more meetings (with Morgan Ingram)

The Revenue Formula

Play Episode Listen Later Apr 3, 2025 47:19


If you're running outbound. If you're using SDRs. Or planning to. You've got to listen to this episode.We got Morgan Ingram on the show, and he broke down his LinkedIn playbook to get replies at scale.(00:00) - Introduction (03:18) - Outbound Marketing and Career Choices (06:16) - Optimizing LinkedIn Profiles (07:45) - Common Mistakes in Outbound Messaging (11:34) - Effective LinkedIn Connection Strategies (17:58) - Using Videos and Voice Notes in Outreach (19:41) - Humanizing Your Outreach (22:35) - The Challenges of SDRing Outbound (23:00) - Essential Tools for Effective Sales (26:33) - Creative Sales Tactics: The Alley Oop Play (31:35) - Pipeline Development Strategies (36:04) - The Role of LinkedIn in Modern Sales (40:03) - The Future of Email in Sales This episode is brought to you by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

Moneycontrol Podcast
4506: India gets 25000 crore electronics PLI boost, funding for Smallcase, ChargeBee's new acquisition and partial relief for Google

Moneycontrol Podcast

Play Episode Listen Later Mar 28, 2025 8:00


In today's episode of Tech3 Podcast, we break down India's latest ₹22,919 crore PLI scheme for passive electronics, the revival of startup funding with Smallcase's $50M round, and Chargebee's AI-driven acquisition of Trainn. We also dive into Google's partial relief in its Play Store case and whether Salman Khan's Sikandar will live up to Eid box office expectations. Tune in for the top tech and startup stories!

The Revenue Formula
Your guide to getting AEs to self-prospect (finally)

The Revenue Formula

Play Episode Listen Later Mar 25, 2025 34:46


Getting AEs to self-prospect is fun: AEs will complain, procrastinate, and straight up not do it.In todays episode, we share some simple tricks to get account executives excited and motivated to self prospect (hint: it's about $).(00:00) - Introduction (03:12) - AI in Sales and Self Prospecting (05:41) - Challenges of Self Prospecting (07:57) - Incentives for Self Prospecting (11:43) - Pipeline Generation and Commission Strategies (16:53) - Navigating AE and SDR Roles (17:43) - Impact of Self-Prospecting on Performance (18:50) - Incentivizing Prospecting Targets (23:01) - Team-Based Incentives and Collaboration (26:33) - Testing and Adjusting Incentives (28:34) - Simple and Effective Incentive Ideas (29:52) - Visual and Tangible Incentives (31:42) - Incentives for High-Value Deals This episode is brought to you by Everstage - the highest-rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
How to scale past $10M ARR and more (With Maja Voje)

The Revenue Formula

Play Episode Listen Later Mar 20, 2025 43:29


How to scale past $10M ARR. GTM Engineering. How AI is changing the game and much much more.We got Maja Voje, also known as the GTM Strategist, to join us and share her thoughts on this and more.(00:00) - Introduction (02:34) - Challenges in Scaling Beyond 10 Million (03:30) - Inbound Marketing Struggles (04:50) - Outbound and ABM Strategies (07:05) - AI SDRs and Personalized Outreach (11:52) - Navigating LinkedIn's Compliance Issues (13:53) - Humanization vs. Automation in GTM (19:21) - Adapting to AI in Product Market Fit (21:54) - Revisiting Messaging and Pricing Strategies (25:38) - Outcome-Based Pay in the Workforce (26:33) - Understanding Value Metrics (27:55) - Pricing Experiments and Strategies (36:49) - Adopting AI in the Workforce This episode is brought to you by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Killed by AI: What's happening with Chegg

The Revenue Formula

Play Episode Listen Later Mar 11, 2025 35:40


With every new technology, there's a Kodak.. or Nokia.. For AI, that company is Chegg - a publicly traded, once highflying edtech company.We break down the story of Chegg, and distill four learnings for GTM leaders.(00:00) - Introduction (02:02) - The Role of AI in Our Show (05:34) - The Rise and Fall of Chegg (07:59) - Chegg's Business Model and COVID-19 Impact (13:44) - The ChatGPT Disruption (16:39) - The Resilient Business: Surviving Disruption (17:03) - AI's Impact on Incumbents (18:33) - The Innovator's Dilemma (20:29) - Opportunities for Change (21:38) - AI Disruption in Various Industries (24:05) - Strategies for Business Resilience (26:15) - The Importance of Diversification (27:50) - Facing the Reality of Disruption This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Your champion is probably fake (With Gal Aga)

The Revenue Formula

Play Episode Listen Later Mar 7, 2025 46:10


Your main contact is not your champion. You champion might not be an experienced buyer. And the list goes on.The problem is: not getting this right can really hurt your ability to bring in newbiz revenue.That's why we invited Gal Aga from Aligned. Not only did he post a kick-ass meme on this problem, but he also has worked extensively with AEs and run into this problem too often.(00:00) - Introduction (01:56) - The Israeli Tech Ecosystem (04:35) - Understanding the Role of a Champion (08:15) - Champion Enablement Strategies (13:27) - Multi-Threading in Sales (18:08) - Executive Buy-In and Business Cases (23:06) - Navigating Executive Involvement in Sales (23:50) - Building Trust with Your Champion (26:38) - Understanding Buyer Dynamics (27:10) - The Role of Professional Buyers (28:47) - Collaborative Decision Making (29:15) - Avoiding Transactional Sales (30:58) - Managing Internal and External Stakeholders (31:38) - Modern Sales Strategies (41:43) - The Future of Transactional Selling (45:27) - Final Thoughts and Takeaways This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
How pitch narrowed their ICP and accelerated growth (with Ulrik Bo Larsen)

The Revenue Formula

Play Episode Listen Later Feb 27, 2025 42:28


How's PLG different from outbound? We asked someone who's worked with both motions. And the interesting part? They used a very simple trick to accelerate their PLG: Defining their ICP.(00:00) - Introduction (10:02) - Finding the ICP (19:37) - Acquisition and Sales Strategy (20:04) - Brand equity (22:53) - Trigger for engaging (25:55) - Self-Onboarding and Offboarding Dynamics (28:44) - Outbound Strategies and AI-Enabled Lifecycle (41:54) - Conclusion and Final Thoughts This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Growth envy: How Cursor got to $100M with 20 people

The Revenue Formula

Play Episode Listen Later Feb 25, 2025 31:10


Growth envy. We've all been there. Another company just blows up in what feels like seconds.Immediately you wonder, how could we achieve the same? Well, first step is understanding, and in this episode we break down the conditions that enabled Cursor to grow incredibly fast.(00:00) - Introduction (02:20) - Cursor and 0-100 (05:09) - The Power of Top Funnel (11:56) - The Future of Code Writing (12:10) - Teleportation and Sales (12:49) - Understanding the Funnel (13:05) - The Simplicity of PLG (14:45) - Developer Tools and Market Size (19:02) - Freemium Models in Enterprise Sales (23:09) - Challenges of Rapid Growth (27:05) - Retention and Competition This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
When unicorns become zombies (With Roee Hartuv)

The Revenue Formula

Play Episode Listen Later Feb 20, 2025 36:48


There are 1000s of privately held unicorns. But for many of them, they will truly struggle to make a meaningful exit.We discuss why together with Roee.(00:00) - Introduction (02:25) - Understanding Zombie Unicorns (04:30) - The Rise and Fall of Valuations (06:33) - VC Expectations and Company Growth (12:01) - The Fragility of High Valuations (15:17) - Current Market Trends and Valuations (19:35) - The Rise of Zombie Unicorns (20:18) - Down Rounds and Valuation Challenges (20:51) - Future of Unicorns and IPOs (26:48) - Impact on Revenue Leaders (32:06) - Pricing and Packaging Strategies (35:39) - Concluding Thoughts and Future Outlook This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
SaaS was dead last week, but now it's back.

The Revenue Formula

Play Episode Listen Later Feb 11, 2025 34:42


Wrappers are dead. LLMs are dead. SaaS is dead. The application layer is dead.It's moving pretty fast still in AI, and we thought it was time to take stock of what we know right now.(00:00) - Introduction (01:03) - OpenAI's Superbowl Ad Breakdown (02:29) - The Role of AI in Modern Life (03:16) - Teasing Future Content (03:50) - The Fast-Paced World of AI (05:35) - Understanding GPT Wrappers (07:40) - Hype vs. Reality in AI (10:04) - The Evolution of Solutions (14:22) - Consumer Perception of AI (16:25) - AI's Role in Problem Solving (17:47) - The Commoditization of AI (18:50) - Cloud Providers and AI Models (20:39) - The Future of AI Investment (22:31) - Challenges in AI Implementation (28:51) - Skepticism and Realities of AI This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
You have no moat (With Bethany Stachenfeld)

The Revenue Formula

Play Episode Listen Later Feb 6, 2025 39:05


If 4 developers at a unicorn got a $1m check, could they copy your feature? Well, yes. We discussed why this question is stupid, and how to build true competitive advantages.(00:00) - Introduction (02:11) - Remote Work and Team Dynamics (02:47) - Exploring New Features and Innovations (04:59) - Customer Experience and Building a Moat (15:05) - Sticky Features and User Retention (17:52) - Salesforce and the Challenges of Switching Providers (18:34) - Bad Industry Practices and Network Effects (19:38) - Building Ecosystem Benefits and Integrations (20:38) - Strategic Partnerships and Preferred Partners (23:34) - Customer Feedback and Product Development (27:27) - Efficient Growth and Competitive Advantages (33:23) - Outbound Marketing Strategies This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
3 Signs your GTM is weak

The Revenue Formula

Play Episode Listen Later Jan 28, 2025 33:47


Weaknesses are awesome. If you can identify them that is. We discuss three common GTM weaknesses and how you can identify them...So you can start fixing them and getting better.(00:00) - Introduction (03:23) - Parenting Challenges (04:22) - Go-to-Market Strategies (05:35) - 20-20 vision (06:22) - 1: I'm just not motivated (12:37) - You're a bad leader (15:04) - It's products fault (of course) (16:30) - Handling Bugs and Product Frustrations (17:09) - Building a Billion Dollar Business (22:17) - I'm not listening to you (the customer) (26:24) - The Value of Qualitative Data This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Better unit economics, PLG + SLG and more (with Kevin McIntyre)

The Revenue Formula

Play Episode Listen Later Jan 23, 2025 42:03


How do you get CAC:PB below 12? How do you get reps to close 50% more ARR? By focusing on unit economics.In this episode, we focus on that, merging PLG + SLG and more with Kevin McIntyre.(00:00) - Introduction (04:24) - Why merge (07:02) - Bringing together PLG and SLG (10:24) - Challenges and Strategies Post-Merger (13:38) - Focus on Unit Economics and Sales Efficiency (32:40) - Where AI will assist (38:01) - Reflections on CRO Tenure and Final Thoughts This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

TechCrunch Startups – Spoken Edition
Hyperline secures $10 million for its automated billing platform

TechCrunch Startups – Spoken Edition

Play Episode Listen Later Jan 20, 2025 3:50


French startup Hyperline wants to build the next-generation Chargebee. Over the past two years, the startup has built a new billing platform that can be used for recurring subscriptions, one-off purchases, usage-based billing and more. Hyperline raised an initial €4 million funding round from Index Ventures back in 2023 ($4.1 million at today's exchange rate). Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Revenue Formula
Community led growth, don't do it (with Matthew Volm)

The Revenue Formula

Play Episode Listen Later Jan 9, 2025 45:49


Okay.. There's a few motions being covered plenty (inbound, outbound, plg etc.)But there's this other thing called community led growth that hasn't been covered a lot -- so we decided to discuss it with someone who built a succesfull community.And that's Matthew Volm, co-founder of RevOps Coop. We asked him to share, well, why you shouldn't do CLG.(00:00) - Introduction (02:53) - How the community became a thing (06:53) - Pivoting to Community Building (12:34) - Challenges in Building a Community (21:30) - Learning on the Job: The Challenges of Revenue Operations (22:19) - The Impact of COVID-19 on RevOps (22:46) - Building a Community for RevOps (23:18) - Starting a Community: Key Considerations (23:59) - The Importance of Niche Focus (25:20) - Community-Led Growth: Success Stories (26:49) - The ROI of Community Participation (28:48) - Effective Community Engagement Strategies (34:31) - The Role of AI and Human Connection in Communities (38:01) - The Mindset for Building a Community (41:20) - Customers and prospects This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
5 mistakes that always breaks Q1

The Revenue Formula

Play Episode Listen Later Dec 31, 2024 25:41


So Q1 is kicking off in hours, and most of you have already made a few mistakes. We discuss the most common ones, and what you can do to fix them.(00:00) - Introduction (03:23) - Preparing for Q1: Common Mistakes (05:42) - Make no room for sales excuses (06:35) - Setting Sales Targets and Comp Plans (09:37) - Hiring is late... again (13:05) - Maybe it's the right time now (17:22) - January got screwed in Q4 (21:57) - People leave This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Advise for your career in 2025 (with Robin Daniels)

The Revenue Formula

Play Episode Listen Later Dec 26, 2024 38:31


Did you start reflecting over your next career steps? Whether it's about quitting, staying and growing -- we discuss all things career with Robin Daniels.(00:00) - Robin Daniels (06:54) - Energy and Initiative in Your Career (11:33) - The Importance of Soft Skills (12:35) - Evaluating Career Goals and Titles (17:48) - Weekly Self-Assessment for Career Satisfaction (20:04) - Impact of Work on Personal Life (20:16) - Advice for Those Unhappy at Work (20:42) - Introspection and Self-Reflection (23:06) - The Role of Salary in Job Satisfaction (24:48) - When is it time to... go? (35:08) - When there's no room above This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
$1M ARR Per FTE: How to get hyper efficient

The Revenue Formula

Play Episode Listen Later Dec 17, 2024 32:44


What's a great ARR per FTE, and is it even realistic to get to $1M? And if you could, why should you?This and more we discuss in todays episode.(00:00) - Introduction (02:32) - Why $1 million, like really? (06:46) - The Mindset Shift (13:00) - What can we automate first? (18:31) - Average quality of talent (25:48) - Investing in Assets for Growth This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on https://revenueformula.substack.com

The Revenue Formula
You need to know these GTM trends (with Chris Walker)

The Revenue Formula

Play Episode Listen Later Dec 12, 2024 45:55


2025 is around the corner - and we asked Chris Walker about his predictions for the next years. Will we see more efficiency? Growth? How will AI transform teams? And much much more.(00:00) - Introduction (03:17) - Has anything changed? (05:03) - Understanding the Core Problems (07:06) - The C suite (12:03) - Wrong KPIs (14:40) - No, we aren't more efficient (19:00) - AI and Market Efficiency (22:03) - Building Customer-Centric Software (24:12) - The Real Cost of Software and Market Growth (24:52) - Predictions for Marketing Teams (27:03) - Challenges in AI Adoption (29:24) - Data's Role in AI and Marketing (30:37) - Future Trends and Predictions (34:40) - The Art and Science of Go-to-Market Strategy (35:56) - RevOps and Go-to-Market Operations (37:48) - Customer Success and Account Management (40:51) - Key Ingredients for Success in 2025 This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Take advantage of this zero day exploit now

The Revenue Formula

Play Episode Listen Later Dec 3, 2024 32:45


If you're the first to exploit a new opportunity, your advantage will only get bigger over time. So, is there an exploit you can take advantage of? Find out in the episode.(00:00) - Introduction (03:06) - Understanding Zero Day Exploits (05:36) - E-commerce Evolution and SEO (12:31) - The Rise of SaaS (19:07) - AI in Go-to-Market Strategies (29:39) - Encouraging AI Experimentation (31:42) - Conclusion and Call to Action This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
Why 70% of Sales Jobs Might Disappear (with Jacco van der Kooij)

The Revenue Formula

Play Episode Listen Later Nov 28, 2024 66:39


Have you read the phrase “AI won't replace your job, but people who use AI will”? Well, that's not entirely true.In today's episode, we discuss how AI is disrupting the entire GTM at the moment - and we discuss it with Jacco van der Kooij.(00:00) - Introduction (04:24) - How AI is transforming GTM (15:01) - AI: Volume, cost and... what's the last one? (20:43) - Beyond talking leaflets (26:04) - Agentic World and AI Sub-Agents (30:13) - The First Mover Advantage (35:09) - From shovel to excavator (39:53) - The Three Storms (45:16) - The Rise of Vertical SaaS (53:11) - AI's Exponential Growth and Future Impact References"In 2025, AI won't just assist salespeople – it will replace them.", Winning by Design"Why and how AI is going to replace sales" (video), Jacco van der KooijAI share of search, Rand FishkinThis episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
The unfair advantage: Why every founder needs a brand

The Revenue Formula

Play Episode Listen Later Nov 26, 2024 34:18


There's an unfair advantage some startups and companies have. It's a competitive advantage that can't be copied. And it's on you should build as early as possible - a founder brand.In todays episode, we talk about our experience with building a founder brand, what we've learned from others and much much more.(00:00) - Introduction (01:47) - Building a Founder Brand (07:27) - You need this (08:45) - Blank page problem (11:11) - The Importance of Consistency (15:28) - Distribution and Trust (17:04) - The reason LinkedIn is interesting (19:33) - The other option (25:27) - What will you talk about This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
How This AE Built a $1M Pipeline Through LinkedIn (With Laura Erdem)

The Revenue Formula

Play Episode Listen Later Nov 21, 2024 47:02


We've found a salesperson who's successfully sourcing 30% of her pipeline herself. How? Using LinkedIn.Laura shares her playbook, giving you practical tips to get going and much more.(00:00) - Introduction (01:27) - Welcome (02:53) - Challenges of Traditional Outbound Sales (05:07) - The Shift to Social Selling (05:57) - "You're not Gartner" (10:40) - How much pipeline? And how do you calculate it? (16:57) - Building a Social Selling Playbook (20:32) - Getting founder support (23:19) - Who to get on the team (24:42) - How do we get started (26:39) - Figure out the who and the what (28:41) - Forget the POV (31:54) - And now, book a demo! (37:06) - But that deal is mine.. (41:25) - Laura's secret tricks (45:54) - Concluding Thoughts and Final Tips This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
VCs hate services - here's why SaaS shouldn't

The Revenue Formula

Play Episode Listen Later Nov 19, 2024 32:18


Carta. HubSpot. Brandwatch. Rippling. These companies, and many others, offer services (even though VCs don't like it). It's not about creating a services business, it's about using it to acquire, retain and grow customers. Here's what we get into:(00:00) - Introduction (03:08) - Why services aren't attractive (04:54) - And why services are awesome (11:46) - Services as an acquisition channel (12:25) - First example: Carta (16:34) - 2nd: Rippling (21:24) - HubSpot's Onboarding This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

The Revenue Formula
This founder shares his churn problem (with Adam Robinson)

The Revenue Formula

Play Episode Listen Later Nov 14, 2024 48:53


Everyone talks openly about raising a new round or closing a massive deal. But churn, crickets. Except for one guy, Adam Robinson.And he shares not only his churn problem, but how he solved it, how he's building a solid awareness engine and, how he built Rb2b.(00:00) - Introduction (07:02) - October 2022, the first LinkedIn post (08:53) - Finding his voice (11:15) - The first viral post (13:51) - No product was decided yet (16:05) - The product was not exciting... (17:59) - 3 weeks after launch (22:58) - The Impact of Transparency on Business (23:49) - Churn: The thing people won't talk about (when it's bad) (27:23) - Churn spiked to 15% (29:49) - A few realizations (36:37) - The strange issue (45:05) - Confrontational Marketing (48:10) - Final Thoughts and Farewell This episode is brought to you by by Everstage - the highest rated Sales Commissions Platform on G2, Gartner Peer Insights, Trustradius with over 2,000+ customer reviews. Some of their customers include leading brands like Diligent, Wiley, Trimble, Postman, Chargebee etc.,You can go to https://www.everstage.com/revenue-formula to check out Everstage and mention Revenue Formula to unlock a personalized Sales Compensation Strategy Session with Everstage's RevOps experts—crafted for enterprise teams to maximize performance.Never miss a new episode, join our newsletter on revenueformula.substack.com

Sales Ops Demystified
Building High-Performance Sales Cultures in Technology with Joe McNeill, Chief Revenue Officer at Influ2

Sales Ops Demystified

Play Episode Listen Later Oct 10, 2024 39:37


This week on the Revenue Insights Podcast, Guy Rubin, founder and CEO of Ebsta, speaks with Joe McNeill, Chief Revenue Officer at Influ2. In this episode, Guy and Joe explore the shift towards person-based advertising, the importance of genuine connections with decision-makers, and the evolving landscape of B2B sales cycles. They also discuss the need for a collaborative culture and the significance of long-term customer relationships over short-term gains. Joe McNeill is the Chief Revenue Officer at Influ2, a person-based advertising platform. Influ2 was named as a challenger in the B2B Advertising Solutions category of the Forrester Wave. Capgemini, Chargebee, Hexaware, and hundreds of other enterprise and mid-market accounts use Influ2 to generate and close the pipeline. Joe is also the Executive Member at Pavilion (2019 - Present).

Product-Led Podcast
How to Straddle Product-Led and Sales-Led Motions to a $3.5 Billion Dollar Valuation with Krish Subramanian, CEO of Chargebee

Product-Led Podcast

Play Episode Listen Later Sep 10, 2024 47:18


Krish Subramanian, CEO, and Co-founder of the leading subscription and billing software called Chargebee, will be sitting in today's show to answer that question. Chargebee is a global subscription management platform that automates revenue operations of over 4,500 high-growth subscription-based businesses from startups to enterprises across verticals, including SaaS, eCommerce, e-learning, IoT, Publications, and more. Krish and his extremely dynamic mind will be sharing first-hand experiences on how they evolve their go-to-marketing strategy over the years and learn how to straddle sales-led and product-led motions together to drive fast growth. He also talks about the trials and setbacks that they've encountered and how they move past those obstacles to generate wins. Shownotes [0:59] Krish talks about their journey of reflecting on their mistakes and wins at Chargebee [1:56] What got them into solving this problem of helping subscription companies understand their business much better? [7:11] The relevance of understanding your subset of customers  [8:42] How do they identify their best customers? [10:36] Getting that value metric and Northstar metric is the biggest revelation for them [15:33] On building more features for your most successful customers [{21:21 Why does he think the pricing is so important to be Product-Led as a business? [25:03] Your end user's success will eventually become your success  [30:00] Advantages of having both self-service and pre-sales [31:15] How did Chargebee evolve the way they structure their teams? About Krish Subramanian: Krish Subramanian is the co-founder and CEO of Chargebee, a global leader in subscription billing and revenue management solution for scaling businesses. He is an engineer by profession and a problem solver at heart with over 20 years of experience in the software field. As an ex-consultant, Krish strongly believes that business value is defined by service and experience to the customers and the people. He is referred to as the “nice guy” within the company, the tech community, the media, and his mom.  Profile Chargebee Krish on LinkedIn Krish on Twitter

Impact Pricing
Navigating Pricing Systems and Value-Based Selling in SaaS with Mac Kremer

Impact Pricing

Play Episode Listen Later Jul 22, 2024 31:35


Mac Kremer leads the pricing strategy practice at K1 Investment Management. He is experienced in B2B SaaS investing and value creation work. In this episode, Mac shares strategies for growing SaaS businesses through price increases, upsells, cross-sells, and increased usage. It discusses the complexities of implementing pricing systems and emphasizes the importance of flexibility and understanding your pricing model. Additionally, it highlights the need to educate sales teams on value-based selling to reduce discounting and improve sales effectiveness.   Why you have to check out today's podcast: Discover valuable strategies for growing SaaS businesses, including ways to expand, manage and track revenue streams effectively. Understand the complexities of implementing pricing systems in various-sized companies and find out solutions from simple tools to more sophisticated systems. Learn practical tips on communicating value to customers, helping sales teams to sell more effectively reducing the reliance on discounts.   "Sit down with whoever's responsible for pricing, decide to set up a committee and a cadence and just start talking about it more and more." - Mac Kremer   Topics Covered: 01:35 - How Mac found himself in pricing 02:42 - Describing his role at a private equity firm as both an advisor and consultant 03:38 - Discussing the importance of customer conversations in understanding value propositions 05:47 - Explaining that value can also include benefits beyond profit 07:28 - Similarities and differences between B2B and B2C purchasing decisions 08:49 - Using ROI calculators and the ability of sales reps to contextualize ROI within the business's specific goals 09:56 - How ownership of pricing in a company depends on its stage of development 14:01 - Importance of forecasting and budgeting for pricing activities 16:00 - Understanding the sources of revenue growth highlighting the four ways to grow a customer: Win, Keep, Grow 19:49 - What to focus on when it comes to net revenue retention 21:35 - Variety of pricing systems used and how it depends on the complexity of pricing models used 23:55 - The complexities of implementing and managing pricing systems as companies grow 25:57 - Helping salespeople understand and communicate value 29:06 - Mac's best pricing advice   Key Takeaways: "Customer conversations are so critical to understanding the value proposition of your solution, and where you kind of see your customer's perceiving value before you even start to talk about price." - Mac Kremer "The best place to start when you're having customer conversations is, you can go in and you can kind of engineer the true value calculator, the EVC, the economic value to the customer. But I think it's also just understanding their perception of the value that they're receiving. Because I think value comes in a lot of different forms, even outside of just profit." - Mac Kremer "A lot depends on the complexity of your pricing model when you go to think about what system we should be using?" - Mac Kremer   People/Resources Mentioned: Maxio: https://www.maxio.com Chargebee: https://www.chargebee.com Gainsight: https://www.gainsight.com NetSuite: https://www.netsuite.com/portal/home.shtmlSalesforce:https://www.salesforce.com Tableau: https://www.tableau.com   Connect with Mac Kremer: LinkedIn: https://www.linkedin.com/in/mac-kremer/   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

First Principles
The Final Supercut Part 2: Founders 21-41

First Principles

Play Episode Listen Later Jul 11, 2024 88:54


Hello, we're back again with part 2 of our final, final supercut where we've spliced together one interesting bit of conversation from the last 21 guests I interviewed on First Principles. And like the last episode where we covered founders 1 to 20, you'll hear super sharp slices of a few minutes each which are reflections on their approach to organization building, risk taking, decision making and life living.Here are the guests you'll get listen to in this episode: Krish Subramanian, co-founder and CEO of Chargebee; Varun Dua, founder of Acko; Yashish Dahiya, co-founder and Group CEO of Policybazaar; Archit Gupta, co-founder and CEO of Clear; M N Srinivasu, co-founder and Director of Billdesk; Radhika Gupta, MD and CEO of Edelweiss Asset Management; Lalit Keshre, co-founder and CEO of Groww; Niraj Singh, founder and CEO of Spinny; Karthik Jayaraman, Managing Director of Waycool; Ritesh Agarwal, founder and CEO of Oyo; Soumya Rajan, founder and CEO of Waterfield Advisors; Viren Shetty, Executive Vice Chairman of Narayana Health; Aneesh Reddy, Founder and MD of Capillary Technologies; Vaibhav Gupta, co-founder and CEO of Udaan; Girish Mathrubootham, Founder and Executive Chairman of Freshworks; Harsh Mariwala, Chairman of Marico; Chetan Maini, co-founder and chairman of SUN Mobility; Jaydeep Barman, co-founder and CEO of Rebel Foods; Alok Mittal, co-founder and MD of Indifi Technologies; Kapil Chopra, Founder of The Postcard Hotels; and Manav Garg, founder of Eka.This is not the end of the road for me as a podcast host as you'll soon find out. Actually, very soon. I'm Rohin Dharmakumar, your host. And here's part 2 of the final, final supercut.------Also, if you haven't already, do subscribe to the First Principles newsletter. You can sign up for free here!

E46: Vinny Pujji on Leveraging 3rd Order Analysis to Pick Winners for Left Lane Capital

Play Episode Listen Later Jul 11, 2024 58:20


In this episode, Managing Partner Vinny Pujji discusses the strategic positioning and innovative approaches of Left Lane Capital. The conversation digs into the specialized data analysis that sets them apart from other investment firms. Vinny also charts out the future of Left Lane and breaks down how he approached several of their investments including ChargeBee, Astrotalk, Takai Tree, and more.

CHURN.FM
E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley

CHURN.FM

Play Episode Listen Later Jul 10, 2024 33:53 Transcription Available


Today on the show we have Jason Oakley, the founder of Productive PMM and former Director of Product Marketing at Klue and Chili Piper.In this episode, Jason shares his experience in building product marketing from the ground up, focusing on the critical areas of positioning, messaging, and buyer enablement.We discussed how these elements play a crucial role in driving customer success and improving retention, along with practical strategies for implementation.We wrapped up by discussing the role of product marketing in working with sales, customer success, and product teams to ensure a seamless customer experience from onboarding to retention.‍Mentioned ResourcesProductive PMMUserEvidenceChili PiperChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe

CHURN.FM

Play Episode Listen Later Jul 3, 2024 52:58 Transcription Available


Today on the show we have Joe Leech, a Coach to CEOs with 18 years of tech experience, working with over 30 startups and FTSE100 giants.In this episode, Joe shares his insights on retaining top talent and preventing team churn.We discussed the common mistakes leaders make in micromanagement and hiring and we wrapped up by exploring effective onboarding strategies for new leaders.Mentioned ResourcesJoe Leech cxpartners Marriott.comeBayDavid Darmanin    HotjarName It to Tame It Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving

CHURN.FM

Play Episode Listen Later Jun 26, 2024 38:16


Today on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow".In this episode, Mark shares his experience in the intricacies of pricing and packaging strategies, emphasizing their impact on customer retention and expansion.We then discussed understanding customer value, overcoming internal biases, and the importance of iterative pricing strategies. We wrapped up by exploring actionable insights on leveraging pricing metrics to enhance customer engagement and reduce churn.Mentioned ResourcesImpact PricingSelling Value BookImpact PricingWin Keep GrowChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey

CHURN.FM

Play Episode Listen Later Jun 19, 2024 35:04 Transcription Available


Today on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp.In this episode, Justin shares his experience in growing Disco, a Slack-based employee recognition platform, which was acquired by Culture Amp.We then discussed how Disco initially started as an email-based integration and the challenges they faced with user engagement. Justin dives into the pivotal decision to switch their activation channel to Slack, which significantly boosted virality within companies.We wrapped up by exploring the strategies Disco used to maintain growth during the pandemic and how they adapted to changing market conditions.Mentioned ResourcesCulture AmpSlackThe Bridge RoundChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir

CHURN.FM

Play Episode Listen Later Jun 12, 2024 36:19 Transcription Available


Today on the show we have Miruna Dragomir, CMO of Planable.In this episode, Miruna shares her experience in optimizing user acquisition for long-term retention. We discuss her transition from large corporations like Uber and Oracle to an early-stage startup, Planable, and how she built and scaled the marketing team.Miruna also delves into the integration of customer success and marketing, the retention strategies she used at Uber, and effective reactivation tactics. We wrap up by exploring the challenges of B2B versus B2C marketing and the importance of creating user habits for sustained retention.Mentioned ResourcesPlanableUberOracleAgoraPulseGithubChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto

CHURN.FM

Play Episode Listen Later Jun 5, 2024 37:10 Transcription Available


Today on the show we have Martin Gonto, the Co-Founder and GTM advisor of HyperGrowth Partners and interim CMO at Vercel.In this episode, Gonto shares his experience in identifying and leveraging anti-retention metrics to optimize product strategies.We then discussed the concept of next best actions and how these strategic steps can significantly enhance user retention.We wrapped up by exploring practical examples from Gonto's work with various companies, highlighting actionable insights for startup growth.Mentioned Resources:HyperGrowth PartnersDeepgramAshbyRetoolAuth0VercelVueCursorGitHubCoPilotSiriusChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture

CHURN.FM

Play Episode Listen Later May 29, 2024 44:13 Transcription Available


Today on the show we have Andy Carvell, CEO and Co-Founder of Phiture.In this episode, Andy shares the framework Phiture uses to increase mobile app retention, drawing from his extensive work with companies like SoundCloud and VSCO.We discussed the future of mobile app interactions, including the potential of voice interfaces, AI, and wearable technology, and how these innovations fit into future growth strategies for mobile.We wrapped up by diving into the importance of having a solid data tracking plan and Andy shared Phiture's systematic approach to help companies optimize their user engagement and retention strategies.‍Mentioned ResourcesPhiture SoundCloud VSCO Brian BalfourReforgeBrazeFishBrainPhiture Taxonomy TemplateChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce's Approach with Tamara Grominsky

CHURN.FM

Play Episode Listen Later May 22, 2024 40:48 Transcription Available


Today on the show we have Tamara Grominsky, the Chief Strategy Officer at Unbounce.In this episode, Tamara shares her experience in optimizing cancellation flows to reduce churn.We then discussed how Unbounce implemented a data-driven approach to understand the reasons behind customer cancellations and how they tailored their strategies to different customer segments. We wrapped up by exploring the importance of cross-functional collaboration in driving successful churn reduction initiatives.Mentioned ResourcesUnbouncePMM CampKajabiChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer

CHURN.FM

Play Episode Listen Later May 15, 2024 45:01 Transcription Available


Today on the show we have Ryan Singer, the founder of Felt Presence and former head of strategy at Basecamp.In this episode, Ryan shares his experience in evolving the Shape Up framework to better fit diverse team structures and needs. We then discussed his insights on navigating customer engagement through the concepts of active vs. passive looking.We wrapped up by discussing how these strategies are applied in real-world scenarios to enhance customer discovery and engagement processes.Mentioned ResourcesShape Up Felt PresenceBasecampHotjarShaping in Real LifeHow to Web ConferenceBob MoestaDemand Side Sales 101Four Fits For $100MGPT-4Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

CHURN.FM

Play Episode Listen Later May 8, 2024 37:23 Transcription Available


Today on the show we have Heather Brown, the VP of Global Commercial Sales and Customer Success at PagerDuty. In this episode, Heather shares her extensive experience in bridging the gap between product development and customer success to enhance company performance and customer value. We dive into the innovative strategies PagerDuty employs to ensure these two critical areas are not just aligned but also collaboratively driving the company's growth and customer satisfaction.Heather also discusses the evolution of her role at PagerDuty, the importance of internal collaboration, and how integrating product feedback loops can significantly impact customer retention and success.Mentioned ResourcesProduct + Success: The Winning Dou for Customer Success (Tatyana Mamut)PagerDuty#IamRemarkableChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

CHURN.FM
E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions

CHURN.FM

Play Episode Listen Later May 1, 2024 39:58 Transcription Available


Today on the show, we have Natalie Onions, the Vice President of Customer Experience at Customer.io. In this episode, Natalie shares her in-depth insights into the crucial role of customer champions in driving customer success and what happens when these key individuals leave the company.We delve into the strategies that Customer.io employs to mitigate the risks associated with customer champion turnover and we wrapped up by discussing the importance of maintaining continuity and engagement in customer relationships and how to ensure the high standards of customer experience are upheld even in the face of such challenges.Mentioned ResourcesCustomer.ioBig ButtonChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

B2B SaaS Podcast
Why do 40+ B2B SaaS Customers pay us $100K+ to fix their Usage-Based Pricing

B2B SaaS Podcast

Play Episode Listen Later Apr 1, 2024 21:38 Transcription Available


Griffin Parry, founder and CEO of Meter talks about how their usage-based pricing SaaS has acquired over 30-40 customers with ACV's in the range of $100K.Here are the talking points,Meter's Mission:Meter aids B2B software companies in deploying effective pricing strategies for growth.Offers a pricing operations platform for companies utilizing usage-based pricing models.Helps in distributing customer spend and usage data seamlessly across the organization.Differentiation:Complementary to subscription management platforms like Chargebee.Provides necessary data integration and processing before billing systems.Product Overview:Offers a primary usage data tracking mechanism via API.Assists scale-up companies in coping with increased complexity by ingesting data from existing sources.Customer Base:Focuses on scale-up companies facing growth challenges due to organizational pain points.Targets finance personnel handling billing complexities in expanding businesses.Metrics and Customer Profile:Approximately 30-40 paying customers, with ARR ranging from $50 million to $200 million.ARR exceeding $100K per customer, indicating critical business value.Targets companies at Series B funding stage or beyond.Pricing Model:Utilizes usage-based pricing, charging based on data delivery and bill calculations.Offers predictability with significant minimums and overage charges for exceeding allowances.Growth and Sales Strategy:Utilizes inbound, outbound, and partner channels for lead generation.Engages in high-contact, value-added conversations to address customer skepticism.Sales cycle typically spans six months, involving reassurance and guidance through complex transformations.Zero to One Journey:Founded by repeat founders with prior experience in cloud infrastructure and usage-based pricing.Conducted extensive discovery conversations with potential customers before product development.Collaborated with design partners to co-create the platform and validate its effectiveness.Funding and Team Size:Raised $31.5 million in external funding, leveraging favorable market conditions.Currently employs a team of approximately 60 members.Next Milestone:Focuses on efficient and profitable growth, with a potential Series B funding round on the horizon.Aims to achieve $100 million in ARR, fulfilling the vision of building a successful B2B software company.

First Principles
Five founders on creating trust, patience and careers in their organisations

First Principles

Play Episode Listen Later Feb 22, 2024 86:05


Welcome back to First Principles. I'm your host, Rohin Dharmakumar. Thank you for listening to us. We're thankful that you choose to spend a few hours with us each week! Today we have a “supercut” episode. Normally our conversations go deep with one specific guest, but every now and then we zoom out and go broad by stitching together a multi-guest conversation. And the invisible thread that connects the conversations with 5 founders we picked for today is company culture. What's the best way to empower your talent? What do founders expect from employees? And how do they build their company culture? This is where it gets interesting. In most cases, our guests have differing opinions on these subjects. But while putting this episode together, we kept encountering one word – or a substitute for it, in some cases.  And that was, patience.  Patience in the way that they give feedback to their employees. Patience in investing in your employees. Building this patience not just within themselves, but the entire organization.  There are some very interesting perspectives in this episode on how these founders approach and practice patience, among other principles of leadership and management.  Here's a rundown of our guests in this episode:  First up, we have Krish Subramanian of Chargebee, who has a simple and powerful dictum, “Move the chairs and get out of the way of good people.” At Chargebee, you wouldn't fit in if you limit yourself to a strict hierarchy – he sees employees more as his peer group. Next, we have Varun Dua of Acko Insurance, who spoke about growing in a company from an employee's point of view. One of the things he told me was that when you find something you love, you should be at it for 10-15 years. Because it is the payoff of years of perseverance that is fruitful – and  not the short term gains you make along the way.  Yashish Dahiya, the co-founder of PolicyBazaar, was quite candid in our chat. He spoke about why an employee who spent five years at PolicyBazaar is considered a new employee. He  also went on to explain why he distances himself from making hiring decisions. Next, you'll hear Archit Gupta of Clear. When talking about employees, Archit was very specific. He told us why investing into the ‘sincere',‘earnest' people in the organization is necessary, and why uplifting them is important. Lastly, MN Srinivasu or Vasu, as he's often called, spoke to me how he built BillDesk by essentially teaching the first set of employees to be well-versed in the line of business BillDesk was creating. This is a part of BillDesk's culture. There is a broad belief in patience, at Billdesk. Why does patience matter? What allows his employees to be patient? And how do you find meaning in practicing it? This is First Principles—The Ken's weekly leadership podcast.The Ken is India's first subscriber-only business journalism platform. Check out our deeply reported long-form stories, insightful newsletters, original podcasts and much more here. 

The Thoughtful Entrepreneur
1812 – B2B Marketing with Influ2's Dmitri Lisitski

The Thoughtful Entrepreneur

Play Episode Listen Later Feb 6, 2024 20:09 Transcription Available


In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks to the Co-Founder & CEO of Influ2, Dmitri Lisitski.Dimitri unveiled the intricacies of Influ2, a platform that's not just another advertising tool but a specialized solution crafted for the unique challenges of B2B marketing. He explored how Influ2 stands out by enabling targeted advertising to specific individuals within large organizations, a game-changer for sales teams looking to connect with key decision-makers.One of the critical themes Dimitri discussed was the importance of aligning marketing efforts with sales strategies, especially given the lengthy sales cycles typical in B2B transactions. He highlighted Influ2's prowess in targeting decision-makers by name and tracking ad engagement, which can significantly enhance conversion rates and bolster the sales pipeline.Traditional advertising platforms often need to catch up regarding B2B applications. Dimitri delved into the challenges businesses face and the pivotal moment when a solution like Influ2 becomes essential. He stressed the need for a repeatable sales process and how strategic marketing can accelerate sales outcomes.Key Points from the Episode:Overview of Influ2 as a B2B advertising platform for enterprise salesUnique aspects of B2B advertising and the importance of aligning marketing with sales effortsInflu2's capabilities in targeted advertising to specific individuals within large organizationsChallenges of traditional advertising platforms in meeting B2B needsUse cases for Influ2, including prospecting, building credibility, and engaging buying group membersInflu2's self-serve design and focus on customer understanding and leverageResources available on the Influ2 website, such as webinars, podcasts, and reportsAbout Dmitri Lisitski:Dmitri Lisitski is a seasoned entrepreneur and the co-founder/CEO of Influ2, pioneering the first person-based advertising platform. With two decades of expertise in online marketing and advertising, Lisitski has spearheaded the development and growth of several IT-powered companies in the U.S. and E.U., notably contributing to the success of GlobalLogic, acquired by Hitachi for $9.6B. Serving as the Global Head of Delivery & Services at Gett before Influ2, Lisitski brings a wealth of experience to the B2B marketing sphere. His educational background includes Executive MBAs from prestigious institutions, Columbia Business School and London Business School, highlighting his commitment to continuous learning and leadership in the dynamic landscape of technology-driven enterprises.About Influ2: Influ2 transforms advertising into a strategic component of sales conversations with its person-based advertising platform. Enabling precise targeting within target accounts, Influ2 facilitates direct engagement with key decision-makers and provides insights into ad interactions. The platform equips sales teams with the contextual information needed to secure valuable accounts by delivering tailored content and tracking contact-level intent.The impact is significant, as evidenced by Influ2's ability to drive a 2.26x increase in pipeline by consistently engaging decision-makers throughout their journey. Recognized as a challenger in the B2B Advertising Solutions category of the Forrester Wave, Influ2 has gained traction among enterprises like Capgemini, Chargebee, Hexaware, and numerous others. This platform stands out for its effectiveness in generating and closing pipelines for mid-market and large-scale accounts.Links Mentioned in this...

Honest eCommerce
259 | Nurturing Business Relationships For Steady Wins | with Mike Feldstein

Honest eCommerce

Play Episode Listen Later Jan 8, 2024 29:25


Mike Feldstein is the founder of Jaspr, an exceptional air purifier designed for high performance but with aesthetics that the D2C market demands. Working in the wildfire and flood restoration sector, Mike witnessed how polluted air can damage people's health, and he discovered that standard air purifiers on the market cannot make substantial improvements in air quality. He decided to create something to fix the problem. Jaspr air purifiers have all of the power and efficacy of an air scrubber while being quiet and stylish – something that people would actually use.

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch
20VC Roundtable: Are IPOs Back? Is Growth Dead? What Does it Take to Raise a Growth Round Today? How Do VCs Solve The Liquidity Challenge? Will We See a Massive Resetting of Valuations? AI Hype Growth Rounds?

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch

Play Episode Listen Later Oct 11, 2023 50:42


Deven Parekh is a Managing Director at Insight Partners, one of the leading investing franchises of the last 25 years. Deven has made more than 90 investments since joining in 2000 including in the likes of Twitter, Alibaba, JD.com, Chargebee and Automattic (WordPress) to name a few.   Woody Marshall is a General Partner @ TCV, one of the most successful growth funds of the last decade with a portfolio including the likes of Facebook, AirBnB, Spotify, LinkedIn and many more incredible companies. Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few.  In Today's Episode We Discuss: 1. The Growth Landscape Overview: Is growth dead? Are any growth deals getting done? How has the price changed for growth deals that are getting done? Which type of growth companies will vs will not be able to raise? What happens to all of the growth companies with $300-$500M in cash but little revenue? 2. The Great Reset: Valuations Need to Change: Why should companies be actively resetting their valuations? What are the benefits? What will happen between VCs and LPs when there is no incentive for VCs to reset their portfolio valuations when they need to go out and raise from those same LPs? Structure is often part of these valuation resets, is structure to rounds always bad? When is it good? What type of structure is acceptable vs unacceptable? 3. Are the Public Markets Creeping Open: Should we take comfort from ARM, Instacart and Klaviyo and assume the public markets are going to open again? If not, what will cause them to open? How should we analyze the performance of the IPOs above? Many have been negative, are they right to suggest this is not the response we wanted? Why does Woody believe, like Instacart taking a 75% discount to their last round, we should have more and more companies go public at discounts to their last private round? 4. Late Stage Growth is Dead and Revenue Multiples: Why is late-stage growth dead? How long do we think this will last? How should we assess revenue multiples today? New normal? Same as always? How will revenue multiples look in 12 months from now? How should we analyse the large late stage growth rounds for hyped AI companies? What happens there?

Everyday AI Podcast – An AI and ChatGPT Podcast
EP 94: Boosting Sales with AI Tools - Personalization Tips for Success

Everyday AI Podcast – An AI and ChatGPT Podcast

Play Episode Listen Later Sep 5, 2023 21:44


Many people believe that AI removes the personal touch, but what if it could actually help us be more personal and make more sales? Today Jérémy Grandillon, Sales Expert and Owner of The Forge, joins us to break down valuable tips and actionable advice on using AI tools.Newsletter: Sign up for our free daily newsletterMore on this: Episode PageJoin the discussion: Ask Jérémy and Jordan questions about AI and salesUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTimestamps:[00:01:17] Daily AI news[00:03:26] About Jérémy and The Forge[00:07:10] Using AI to speed up repetitive tasks [00:10:20] How AI can boost sales[00:14:45] Tools for email and automation[00:17:15] Balancing tools and personal connection in sales[00:19:28] Jérémy's advice on personalized salesTopics Covered in This Episode:Primary topic: AI news- Discussion of Goldman Sachs' report on AI stock valuations- Mention of AI's impact on global economies, particularly in China- Announcement of x.ai's use of data from Twitter to train its modelsPrimary topic: Guest introduction- Introduction of Jeremy Grandillon, owner of the forge- Mention of his background in sales and his decision to start his own venture with the forgePrimary topic: Jeremy's experience with AI in sales- Discussion of initial hesitation towards AI, which then turned into recognition of its potential benefits- Mention of reducing time-consuming tasks in sales, particularly in copywriting and sales prospecting- Examples of AI tools like Chargebee and Claude for copywriting and data analysis for building ideal customer profilesOverall, the text covers the introduction to the Everyday AI podcast and episode, AI news updates, introduction of the guest Jeremy Grandillon, and a discussion on his experience with AI in sales, focusing on time-saving tasks and specific AI tools.Keywords:AI tools, personalization, sales, AI stocks, valuations, Goldman Sachs, AI news, economy, China, regulatory approval, large language models, innovation, x.ai, Twitter, Elon Musk, data scraping, data training, forge, knowledge, salespeople, business owner, venture, experience, buzz, repetitive tasks, personalize, sales prospecting, copywriting, Chargebee, Claude, templates, ICP, ideal customer profiles, CRM, common interests

Uncharted Podcast
5 Phd Skills That Increase Your Business Acumen, How to Balance Short-Term Execution and Long-Term Strategy, and 4 Leadership Tips to Inspire a Shared Vision ft. Guy Marion

Uncharted Podcast

Play Episode Listen Later Aug 13, 2023 15:21


This week's episode features Guy Marion. Guy has over 15 years of strategic marketing, sales, and product leadership experience driving growth for SaaS businesses, including Autopilot and Zendesk. Before joining Chargebee, he was CEO and founder of Brightback, which was acquired and is now Chargebee Retention.Guy oversees a wide range of critical functions, from elevating Chargebee's brand awareness and maximizing lead and customer acquisition to optimizing operations and analytics and cultivating high-performing teams. Outside of work, Guy enjoys time with his wife and three kids, boating on the SF Bay, advising in the startup ecosystem, and visiting family and friends internationally. --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support