Podcast appearances and mentions of Ken Peterson

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Best podcasts about Ken Peterson

Latest podcast episodes about Ken Peterson

The Mike Broomhead Show Audio
Ken Peterson, VP of marketing for Shea Homes in Arizona

The Mike Broomhead Show Audio

Play Episode Listen Later Apr 9, 2025 9:58


Tariffs are causing a stir on everyday goods, but what about housing? We talked to Ken Peterson, VP of Marketing for Shea Homes about the impact of tariffs on the home building business and the impact to the home buyer.

Saving America
Interview with Ken Peterson (of Churchill & Harriman)

Saving America

Play Episode Listen Later Mar 25, 2025 13:20


My guest this week is Ken Peterson of Churchill & Harriman, who sat down with me for a chat about why cybersecurity risks need attention, the biggest threats we'll see in the late 2020s, and how you might work cyber risk management into your career path. Check it out on Saving America!   Thanks for joining me for this episode! I'm a Houston- based attorney, run an HR Consulting company called Claremont Management Group, and am a tenured professor at the University of St. Thomas. I've also written several non-fiction political commentary books: Bad Deal for America (2022) explores the Vegas-style corruption running rampant in Washington DC, while The Decline of America: 100 Years of Leadership Failures (2018) analyzes – and grades – the leadership qualities of the past 100 years of U.S. presidents. You can find my books on Amazon, and me on social media (Twitter @DSchein1, LinkedIn @DavidSchein, and Facebook, Instagram, & YouTube @AuthorDavidSchein). I'd love to hear from you!   As always, the opinions expressed in this podcast are mine and my guests' and not the opinions of my university, my company, or the businesses with which I am connected.

The Mormon Renegade Podcast
Episode #174 PT 4 Of The Temple Covenant Series-The Law Of The Gospel W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Mar 8, 2025 110:00


Go To https://rumble.com/user/MormonRenegade for free video & access to exclusive content.Renegade Supply Store: https://renegade-supply-shop.printify.me/products This week we continue the Temple Covenants series. Today we will cover perhaps one of the most misunderstood of all the covenants, The Law of the Gospel. To do this I have brought Ken Peterson on. We break down what the covenant is and what it is not, and what it should mean to us as Mormons.  As always, every time when Ken comes on, he adds depth and perspective to this topic. So, if you have ever wondered about what the Law of the Gospel is really all about stick around to get gain a better appreciation of this covenant.  

TJ Trout
TJ hour 2 Ken Peterson

TJ Trout

Play Episode Listen Later Jan 23, 2025 28:33


Ken Peterson from Bands of Enchantment on News Radio KKOBSee omnystudio.com/listener for privacy information.

CX Chronicles Podcast
CXCP Live At QuestionPro's XDay 2024 In Austin, TX

CX Chronicles Podcast

Play Episode Listen Later Oct 27, 2024 27:26


Hey CX Nation,In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024.  This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterson, Mike Burn, Crystal Wiese & Scott Steele. Each of the guests in this episode shed unique points of view on the state of CX/CS & business in today's world. We had the pleasure of interviewing everyone on site at XDay 2024 and broke up the conversations in this week's show. In this episode, Rick, Scott, Mike, Ken, Crystal and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that both the team at QuestionPro & their users think through on a daily basis to build world class customer experiences.**Episode #247 Highlight Reel:**1. Click here to learn more about Rick Denton 2. Click here to learn more about Scott Steele 3. Click here to learn more about Mike Burn 4. Click here to learn more about Ken Peterson 5. Click here to learn more about Crystal Wiese Click here to learn more about QuestionProHuge thanks to all of the guests on this week's episode for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

The Mormon Renegade Podcast
Episode #152: Hugh Nibley Part 2 His Teachings & Insights W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Sep 28, 2024 187:52


Go To https://rumble.com/user/MormonRenegade for free video & access to exclusive content. Renegade Supply Store: https://renegade-supply-shop.printify.me/products   So last week we covered who Nibley was as a person. Now this week I got a real treat for you. Ken Peterson joins me for part 2 of this series on Nibley as we breakdown his work, teachings and discoveries. And just a public service announcement here you might you want to wear a hat to keep your head together because some of this will blow your mind. In the course of our conversation, we give a quick breakdown each one of Hugh Nibley's books and their contents then touch just a little on some of his most profound and significant teachings and discoveries then wrap it all up by talking about his significance to the story of the restoration.  --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

The Mormon Renegade Podcast
Episode #151: Hugh Nibley Part 1 W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Sep 21, 2024 155:47


Go To https://rumble.com/user/MormonRenegade for free video & access to exclusive content. Renegade Supply Store: https://renegade-supply-shop.printify.me/products   There are certain men in the story of the Restoration who leave a large footprint on Mormonism. Some are theologians, others are leaders, some are scholars. Today we will be talking about just such a man. Ken Peterson joins me for the next two weeks to have a couple of conversations about Hugh Nibley and his teachings. This week will be talking about Nibley's childhood, his family's connections to early LDS Church leadership, his education, his mission to germany, his time in the army during world war 2, a near death experience he had, and his time at BYU, and  finish up this part by talking about his impact on Mormonism at large.  --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

The Mike Broomhead Show Audio
Ken Peterson, V.P. of Sales & Marketing at Shea Homes Arizona

The Mike Broomhead Show Audio

Play Episode Listen Later Sep 18, 2024 8:20


Ken Peterson joins Mike to discuss the Federal Reserve's announcement to lower interest rates for the first time since 2020.

Delighted Customers Podcast
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

Delighted Customers Podcast

Play Episode Listen Later Aug 15, 2024 29:39


Ken Peterson is the President of QuestionPro's Customer Experience Division and joined me for an enlightening conversation about the intersection of AI and CX. QuestionPro's Voice of the Customer platform already incorporates AI in its range of products from basic surveys to complex research, customer experience and employee engagement. GenAI promises to change customer experience but what are the smartest strategies to create a win for the customer, a win for employees, while delivering on business outcomes? Ken, a self-admitted geek and mathematician, shares his vision for the future and shared insights on practical applications.    In this episode of The Delighted Customers Podcast, Ken answers these questions and much more:  How can companies be proactive in addressing customer feedback to prevent passive customers from looking for alternatives? What are some examples of AI tools, like those used by companies such as Target, that empower employees to assist customers more effectively? In what ways can AI contribute to customer retention, share of wallet, and add-on sales, as well as improve employee satisfaction? Why is it important for content to be curated and actionable when incorporating AI into customer experience, and how can companies ensure that employees are properly trained to use it? Tune in to discover how integrating AI thoughtfully can revolutionize your customer service strategies.  Episode Notes: Meet Ken Ken Peterson has over two decades of experience in the marketing research, retail, technology, hospitality and transportation industries with a recent focus on Big Data Business Insights, and SaaS deployments. This ties in with his long history of P&L responsibility and detailed understanding of improving business operations. He has had the privilege of helping clients in retail, hospitality, technology, travel, sports and media better understand how to make use of the vast quantities of data that is now available, but often underutilized and misinterpreted. He enjoys delivering relevant insights, fact-based execution and bottom-line results. LInkedIn: https://www.linkedin.com/in/kenpeterson/ Website: https://www.questionpro.com/us/?

Delighted Customers Podcast
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

Delighted Customers Podcast

Play Episode Listen Later Aug 15, 2024 32:56


Ken Peterson is the President of QuestionPro's Customer Experience Division and joined me for an enlightening conversation about the intersection of AI and CX. QuestionPro's Voice of the Customer platform already incorporates AI in its range of products from basic surveys to complex research, customer experience and employee engagement. GenAI promises to change customer experience but what are the smartest strategies to create a win for the customer, a win for employees, while delivering on business outcomes? Ken, a self-admitted geek and mathematician, shares his vision for the future and shared insights on practical applications.    In this episode of The Delighted Customers Podcast, Ken answers these questions and much more:  How can companies be proactive in addressing customer feedback to prevent passive customers from looking for alternatives? What are some examples of AI tools, like those used by companies such as Target, that empower employees to assist customers more effectively? In what ways can AI contribute to customer retention, share of wallet, and add-on sales, as well as improve employee satisfaction? Why is it important for content to be curated and actionable when incorporating AI into customer experience, and how can companies ensure that employees are properly trained to use it? Tune in to discover how integrating AI thoughtfully can revolutionize your customer service strategies.  Episode Notes: Meet Ken Ken Peterson has over two decades of experience in the marketing research, retail, technology, hospitality and transportation industries with a recent focus on Big Data Business Insights, and SaaS deployments. This ties in with his long history of P&L responsibility and detailed understanding of improving business operations. He has had the privilege of helping clients in retail, hospitality, technology, travel, sports and media better understand how to make use of the vast quantities of data that is now available, but often underutilized and misinterpreted. He enjoys delivering relevant insights, fact-based execution and bottom-line results. LInkedIn: https://www.linkedin.com/in/kenpeterson/ Website: https://www.questionpro.com/us/?

The Mike Broomhead Show Audio
Ken Peterson, V.P. of Sales & Marketing at Shea Homes Arizona

The Mike Broomhead Show Audio

Play Episode Listen Later Apr 26, 2024 8:38


Ken Peterson joins Mike to discuss home prices and new home inventory in Arizona.

The Mormon Renegade Podcast
Episode #126: DNA Research & The Book of Mormon W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Apr 13, 2024 121:57


Go To https://rumble.com/user/MormonRenegade for free video & access to exclusive content. Renegade Supply Store: https://renegade-supply-shop.printify.me/products https://gofund.me/37ee9079   One of the things that often rocks the testimony of Mormons is when the historicity of the Book of Mormon is questioned, and it appears that there are some conflicts between science and the Book of Mormon. The truth is however that usually what is thrown into question isn't the historicity of the Book of Mormon itself but rather narratives that we as individuals read into the text. This is never more on display than when the issue of DNA raised as a critique to the Book of Mormon. I mean if the Book of Mormon is true and details the account of a Middle Eastern family's settlement of a portion of the New World, we should expect that DNA from Middle Eastern people and some native American populations should match right? Well maybe not as much as you would think. Ken Peterson joins me again on the podcast to break all of this down. By the end I think you might find out like I did that many of the so-called conflicts between the Book of Mormon and DNA research are more conflicts between the narratives we read into the Book of Mormon and the DNA research then with the text itself.  --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

Our Community, Our Mission
Ep #206 - Transformation and Solidarity: The Impact of Citygate Network

Our Community, Our Mission

Play Episode Listen Later Jan 24, 2024 26:22 Transcription Available


We're joined by Ken Peterson, the Regional Coordinator for the Central region of the Citygate Network, North America's oldest and largest community of independent, faith-based crisis shelters and life-transformation centers.Ken gives his unique insights into transformative growth, stories of connection, and shared wisdom on the importance of gathering in solidarity to uplift those dedicated to serving the most vulnerable in our communities.Navigating the challenges of leading a rescue mission can often feel isolating, but Ken underscores the power of collective support and the Citygate Network's essential role in fortifying leaders.Ken also shares his personal odyssey, from battling substance abuse to guiding others as a director within the rescue mission community. His testament to the redemptive power of faith and support casts a beacon of hope for all who seek change. To learn more about Citygate Network, Click Here!To learn more about TRM Ministries: Click Here!To support TRM, Click Here!

The Mormon Renegade Podcast
Episode #107: Joseph Smith & The Temple W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Dec 23, 2023 195:49


Go To http://patreon.com/MormonRenegade368 For Exclusive Content Well its December 23, You didn't really think that I would let Joseph's birthday come and go without having an episode about him did ya? Joseph Smith weather you love him or hate him has had influence on the entire world for the last 218 years and that has no sign of changing. Today Ken Peterson joins me on the podcast to talk about perhaps Joseph's most profound revelations and that is Temple theology. We look at Joseph's theology then go back in time all the way to ancient Egypt where we see striking parallels between the two, we then have a conversation about Temple work in the restoration, we finally wrap the episode by talking about Joseph Smith's impact on the world and what his teachings on temples really mean for us as Mormons as a group and individually.   Go To deseretflag.com to get your Deseret Flag Today https://www.facebook.com/groups/1387509248835311/?ref=share_group_link --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

The Mike Broomhead Show Audio
Ken Peterson, V.P. of Sales & Marketing at Shea Homes Arizona

The Mike Broomhead Show Audio

Play Episode Listen Later Nov 22, 2023 9:16


Ken Peterson joins Mike to talk about why it is a good time to buy a home in Arizona.

Fit Over 40 with Coach Clarence
Buying a New Home vs. Resale - Pros and Cons With Ken Peterson

Fit Over 40 with Coach Clarence

Play Episode Listen Later Nov 21, 2023 41:30


Coach Clarence interviews Ken Peterson, the Vice President of Sales and Marketing for Shea Homes. They discuss the pros and cons of buying a new home versus a resale home. Ken Peterson discusses the changing real estate market in the Phoenix area over the past five years. He emphasizes how the city has transformed with new jobs, infrastructure, and amenities. He also touches on the impact of COVID-19, which led to an increased appreciation for homeownership and a desire for more space and safety. The market initially slowed down due to rising interest rates, but overall, the real estate industry has experienced significant transformation.00:01:43 Benefits of buying a new home.00:05:08 Home prices are not coming down.00:10:56 Home construction takes time.00:18:01 Financial responsibility for first-time homebuyers.00:23:06 Water is a concern.00:32:52 No takeaway.00:34:13 Value for money in home buying.00:39:13 Real estate education is important.Support the showPlease subscribe give a review and share the show. Email show ideas or apply to be a guest at: info@coachclarence.com. We love your feedback.YouTube: Coach Clarence TVInstagram: www.instagram.com/coachclarence1Instagram: www.instagram.com/clarencemfergusonFacebook:https://www.facebook.com/groups/fitover40withcoachclarenceLinkedin:https://www.linkedin.com/in/clarencef/Pinterest: https://www.pinterest.com/CoachClarence/Twitter: https://twitter.com/fitnusbiznus

Weekend Sherpa: Take It Outside

Death Valley reopens, Mount Diablo's "gated" community controversy, and all the hidden-gem ways to find some Zen this autumn in beautiful Monterey ... it's glow time! And that includes the brilliant bloody-belly comb jelly at Monterey Bay Aquarium's incredible new exhibit, Into the Deep. Brad and Holly are joined by the Aquarium's Ken Peterson and Allen Protasio, who share an ocean's worth of knowledge and tips on where to go and what to "sea" at the Aquarium, on sustainability initiatives for a better future, and on nearby hiking and biking trails, including a few truly hidden gems for birdwatching and sea otter sightings. Get the scoop on fall's best adventures in Monterey and beyond in the Golden State.Visit the Monterey Bay AquariumCheck out Weekend Sherpa's issue: Monterey's Many Hidden Gems

The Mormon Renegade Podcast
Episode #98: The Origins & Destiny Of The Earth & Its People W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Oct 28, 2023 176:35


Go To http://patreon.com/MormonRenegade368 For Exclusive Content Before you start this episode, I am going to ask you to do a couple Of things, first if you're not yet a subscriber to the Mormon Renegade Patreon Channel go there now and signup for either the six or twelve dollar tier because there are some photos you will defiantly want to see for this episode. Second go and take the batteries out of your smoke detectors because we are going to cover some Gospel topics that will blow your mind. I have Ken Peterson back on the podcast and we discuss the Origins and Destiny of the Earth and its people. This discussion was amazing. We start look at some hidden gems from the scriptures and early Mormon leaders. We discuss everything from age of the earth, The Earths Place in the Universe Pre and Post Fall, The Earths Ultimate Re-Location after the Millennium, Pre-Adamites, Mormon Cosmology. We then finish our conversation by talking about what all this really means to us as Mormons.  Go To deseretflag.com to get your Deseret Flag Today --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

TJ Trout
Bands of Enchantment

TJ Trout

Play Episode Listen Later Sep 11, 2023 29:11


Ken Peterson discusses Bands of Enchantment tv a show filmed at the Kimo Theater which will air on NM PBS with TJ on News Radio KKOBSee omnystudio.com/listener for privacy information.

The Mormon Renegade Podcast
Episode #78: The Historicity Of The Book Of Abraham W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Jul 8, 2023 153:01


Ok if you haven't gone to the Mormon Renegdae Patreon Page and signed up for at least the 6 dollar package you might want to do that for this episode. One of the tactics commonly used by detractors of the Restored Gospel is to call into question the veracity of the Book of Abraham. They will tell you that it was simply a work of fiction based on the imagination of the Prophet Joseph Smith when he bought some Mummies. However, those detractors aren't giving you the full story or being completely forth coming with all the evidence. This serves to cause some people to doubt and lose their testimony of the Restored Gospel without ever hearing the full story. Well on this episode I have Ken Peterson back on the podcast and we are going to do our best Paul Harvey and give the rest of the story on the Book of Abraham with all the information in context.  By the end of this podcast, you will be able to come away not only still believing in the Book of Abraham but also knowing that the books historicity is not in doubt.  --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

Ramsey County History podcast
March of the Governors, Governor #26: Edward John Thye

Ramsey County History podcast

Play Episode Listen Later Jun 5, 2023 34:51


March of the Governors, Governor #26 Edward John Thye (Series Podcast #28) Edward John Thye (1896-1969) was called Minnesota's “farmer-governor,” and aptly so. He was born on a farm in South Dakota, grew up on a farm near Northfield, maintained his own Dakota County farm during his political career, concentrated on farm issues during his twelve years in the US Senate, and retired to the farm when his political career ended. Thye was the son of Norwegian immigrants, served in France during World War I, sold tractors, farmed, and got into politics through his friend Harold Stassen, who appointed him assistant commissioner of agriculture in 1939. Stassen then effectively chose Thye to succeed him when he left the governorship for the Navy in 1943. Thye finished Stassen's term, won election easily in 1944, then moved on to the Senate in 1946. Eugene McCarthy defeated him in 1958. Paul Nelson, with host Ken Peterson

The Mormon Renegade Podcast
Episode #65: How Close Are We To The Saviors' Return W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Apr 22, 2023 110:27


Well here we are, the economy is shaky, we are in at least a proxy war Russia, China is rattling its saber threatening to invade Taiwan, Canada has begun euthanasia for depressed teens, and here at home there is a large portion of our society that thinks gender mutilation of our children is a good idea, oh and that's on top of abortion still happening. It feels like the whole world is in commotion and descending into a dark chaos. Now it is true that we don't know the day or hour the Savior will make His return, but He did give us some signs to keep a look out for. On this episode I have Ken Peterson back on the podcast. In our conversation we go over a list of signs that have been given to watch out for to get an idea of how close we might be. Now I am not a fan of the game of “pin the tail on the apocalypse” but as we go through this list I think you will see we are quite a ways down the road. We ultimately end on high note as we talk about what it will be like to meet the Savior. --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

The Mormon Renegade Podcast
Episode #47: Evidence For The Historicity Of The Book Of Mormon W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Jan 21, 2023 127:18


As Mormons, one of the things we constantly get beat over the head with by pseudo-intellectuals is this argument "well if the Book of Mormon is an account of historical events where is the evidence? Now if you will excuse me I need to get back to reading this inspired piece of holy writ known as the CES Letter '' Well today you are going to get some facts that you can use to defend the historicity of the Book of Mormon. Ken Peterson joins me again where we will break down evidence in support of the historicity of the Book of Mormon using these 5 disciplines. Those are: 1. Archeology 2. Linguistics 3. Geographic  4. Geological 5. Cultural. Now you may not agree with where Ken believes the Book of Mormon took place but as Ken and I breakdown evidence from all five of these categories I think you will see that as believers in the Book of Mormon we have every reason to be assured that the accounts in the Book of Mormon. --- Support this podcast: https://podcasters.spotify.com/pod/show/dave-kirkenbower/support

Fight In Progress
Retired Officer Ken Peterson

Fight In Progress

Play Episode Listen Later Jan 11, 2023 80:49


Welcome to Fight in Progress! Retired Chandler Officer Ken Peterson joins us to talk about his experiences which include being hurt on the job, and the struggles thereafter. Thank you Ken for telling your story.    Description: Fight in Progress with Susan Simons aims to discuss problems and difficulties our officers face every day from sleep deprivation, vitamin and mineral deficiencies, and adrenal fatigue, to depression, isolation, physical illnesses, emotional distress, divorce and all too often suicide. Fight in Progress looks to cover these topics and discuss their solutions to help these warriors navigate these threats through education and preparation. We speak to experts, officers and their families from around the country to have hard discussions on what challenges this community faces, and what we can do to strengthen our men and women in law enforcement. About the Host- Susan, President and founder of Under the Shield, is a leading subject matter expert in First Responder Stress/PTSI, and has been an instructor for 26 years in many major military and law enforcement installations around the country including, FBI Academy Quantico VA, US Marine Corps 3rd Battalion 23 Marines Lima Company, US Air Force Europe, consulting clinician NYPD/FDNY post 9-11, National Tactical Operators Association, and Luke AFB in Arizona (current). In these trainings she provides resilience training for all first responders and takes a head on approach to the issues of suicide, divorce, and Post traumatic stress, with solutions to the real issues affecting those in the first responder community. Through her non-profit, Under the Shield Inc., she has created the only Stress Coach Certification in the United States specifically for law enforcement, first responders, military and their families. Susan holds a M.S. in Counseling and Human Development from Troy University and is a Board Certified Expert in Traumatic Stress as well as a Fellow with the American Academy of Experts in Traumatic Stress.  Contact a stress coach near you at Under The Shield: (855)889-2348 You can also reach out to the hosts directly for help at: Susan Simmons (334) 324-3570 or susan.simons@undertheshield.com Tom The-Bomb-Dot-Com (480) 861-6574 or Thaubold@undertheshield.com If you want to share your story on our Podcast, reach out to: Tracy “Mrs. The-Bomb-Dot-Com” - Spousal Stress Coach (480) 518-3775 Visit our Facebook page: https://www.facebook.com/pages/category/Media/Fight-In-Progress-100743441735923/ Find us on Spotify: https://open.spotify.com/show/2tadjn3I4OC75lGmqZL7sc THANK YOU SO MUCH FOR JOINING US!

CX Chronicles Podcast
CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro

CX Chronicles Podcast

Play Episode Listen Later Nov 30, 2022 50:30 Transcription Available


Hey CX Nation,In this week's episode of The CXChronicles Podcast #188  we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. This ties in with his long history of P&L responsibility and detailed understanding of improving business operations. With a background in Mathematical Operations Research, he's eager to find ways that companies can be more profitable through truly actionable insights into data.In this episode, Ken and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his own customer focused business leader journey.**Episode #188 Highlight Reel:**1. Bringing empathy closer to your numbers to drive massive innovation 2. Focusing on what you can control for your customers vs. what you can not3. Celebrating "the wins & the good stuff" happening within your business 4. Keep it simple with your customer feedback -- "how did we do?" 5. What you can learn from gathering fan feedback at a pro-soccer match Huge thanks to Ken for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Ken PetersonClick here to learn more about QuestionProIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

All Things Considered CX with Bob Azman
Ken Peterson - Question Pro

All Things Considered CX with Bob Azman

Play Episode Listen Later Nov 7, 2022 29:37


Ken has over two decades of experience in the customer experience research with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. With a background in Mathematical Operations Research, he's eager to find ways that companies can be more profitable through truly actionable insights into data. Ken has also had the privilege of helping clients to improve their customer engagement in travel, sports and media to better understand how to make use of the vast quantities of data that is now available but often underutilized and misinterpreted. Delivering relevant insights, fact-based execution, and bottom-line results which has led to multiple publications and 2 US CXA Awards in 2022.

The Mormon Renegade Podcast
Episode #33: Deep Mormon Doctrine In The Pistis Sophia W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Oct 29, 2022 116:20


So for those of you who have been listening for a while you will remember a few Months back I had on Ken Peterson. He wrote a book that shows Mormon Doctrine and Teachings in the Apocrypha. For those who might be new to the podcast I would recommend going back and listening to Episode #20 first. On this episode I have Ken back on and we have a conversation about one book of the Apocrypha in particular and that is the Pistis Sophia. This particular book of the Apocrypha is fascinating. In its pages we see the resurrected Savior teaching the mysteries of the Restored Gospel to his followers in a question answer format. Ken and have a conversation about the books contents that range from Temple Ordinances, to a more detailed account of the three degrees of glory, to the Generations of the Gods, to the Reckoning of time in the Celestial realms, to even the conception of the Savior. Buckle up because this episode is bound to blow your mind as we see Joseph Smith proved right over and over again from a book that is 2,000 years old as it also dives into the mysteries of the Restored Gospel. --- Support this podcast: https://anchor.fm/dave-kirkenbower/support

Beer Bubbles
Brewskival 2022 Part 2

Beer Bubbles

Play Episode Listen Later Sep 16, 2022 33:56


Hi there!So here is part two of our fantastic interviews from Brewskival.This time we talk to Andrew from Nynäshamns Ångbryggeri, Inofficial Beer Bubbles co-hostJoel Hedman, beer Merchant Emad from Ales and Brews, Mad scientist and yeast expert Ken Petersonand last but absolutely not least the amazing Jessica from Penyllan.Enjoy! Get bonus content on Patreon Hosted on Acast. See acast.com/privacy for more information.

CX Passport
The one where he goes from insight to action - Ken Peterson E82

CX Passport

Play Episode Listen Later Sep 13, 2022 34:27 Transcription Available


Bethel Covenant Church
Special Guest: Ken Peterson - 8/21/22

Bethel Covenant Church

Play Episode Listen Later Sep 1, 2022 18:15


Ellsworth's very own Ken Peterson is our guest speaker

The Mormon Renegade Podcast
Episode #20 Mormon Doctrine In the Apocrypha W/Ken Peterson

The Mormon Renegade Podcast

Play Episode Listen Later Aug 13, 2022 124:33


So I have a question, If Joseph Smith really restored the Gospel we should be able to look back to ancient prophets and their teachings and we should see that those teachings line up with what Joseph Smith taught right? Well on this episode of the podcast I have a conversation with Ken Peterson. Ken is a devout lifelong member of the LDS Church. Ken has released a book titled Mormon Doctrine in the Apocrypha. In the book Ken lines out where teachings from the Apocrypha are exact matches to the teachings of the Restored Gospel as taught by Joseph Smith. We cover Ken's backstory, how he got involved in writing this book, his process in selecting material, some of the content of the book, and ultimately what Ken hopes that the book will do for Mormons. --- Support this podcast: https://anchor.fm/dave-kirkenbower/support

Haunted UK Podcast
The Legend That Is Bigfoot - Part 2

Haunted UK Podcast

Play Episode Listen Later Aug 12, 2022 45:29


Hunted UK Podcast Ko-Fi account link - https://ko-fi.com/hauntedukpodcast It's 1972, and the location is Walt Disney Studios. The chief of animation, as well as 4 other animation specialists have just finished watching a first generation copy of a short film showing what looks a like a living, breathing, moving creature which should only exist in folklore and in the minds of movie makers and writers. Even Disney executive Ken Peterson is hugely impressed with how the film makers made this creature look so real. When Peterson asked the man who had brought the footage in to Disney, which studio had it been produced in....he got the shock of his life when he was told that it hadn't been filmed in a studio....it had been filmed in the forests of Northern California..... This is the second part in our end of season special on the legend that is Bigfoot, and in this episode were going to take a look at the most famous piece of Bigfoot evidence of all time.....The Patterson Gimlin Film. Have you seen a ghost, witnessed poltergeist activity, had a strange, unexplained paranormal experience? Have you ever stayed in a haunted location, or experienced something frightening on a ghost tour. Ever better, do you live or work in a haunted house or building? Have you encountered or seen a UFO, heard a story about an unsolved disappearance or mystery, or have you been lucky enough to witness a strange, unknown creature? If you have, then your story could feature on Season 3's listener stories finale episode. Simply type your story up and email it to hauntedukpodcast@hotmail.com, that's hauntedukpodcast@hotmail.com. It's easy to do, and if you like, you can remain anonymous. Huge thanks in advance to you all. This Podcast was recorded at Pink Flamingo Music Productions Studio in Halesowen in the West Midlands, England. For a full list of research sources that helped immensely with the content of this episode, please refer to the shows notes. Thank you all so much, again, for listening and we'll be back very soon with another episode...until then, stay safe and take care. Research Sources; https://allthatsinteresting.com/patterson-gimlin-film http://www.cryptozoonews.com/patterson-deathbed/ https://en.wikipedia.org/wiki/Jeffrey_Meldrum https://adventuresinrediscovery.com/2022/06/13/a-forensic-analysis-of-the-patterson-gimlin-film/ https://en.wikipedia.org/wiki/Patterson%E2%80%93Gimlin_film https://en.wikipedia.org/wiki/John_Chambers_(make-up_artist) https://www.foilhatninja.com/the-patterson-gimlin-film-episode-two/ http://www.ghosttheory.com/2014/09/26/patterson-gimlin-bigfoot-new-evidence-found-on-frame-61 https://earthsky.org/earth/when-our-human-ancestors-first-walked-tall/ https://www.grunge.com/111691/bizarre-true-story-bigfoot-americas-missing-ape/ https://www.vintag.es/2018/03/patterson-gimlin-film.html https://humanorigins.si.edu/evidence/human-fossils/species/homo-heidelbergensis https://en.wikipedia.org/wiki/Gigantopithecus https://mysteriousuniverse.org/2021/07/a-cowboys-promise-new-controversies-emerge-over-famous-patterson-gimlin-film/ https://en.wikipedia.org/wiki/Grover_Krantz

The Wandering Naturalist
Episode 133: The Comeback Bird - Analyzing Results

The Wandering Naturalist

Play Episode Listen Later Jul 6, 2022 30:53


Dr. Ken Peterson, Professor of Biological Science at Bethel University joins us to discuss what it is like volunteering to monitor ospreys, and the results of a paper he published from the data collected by Three Rivers' volunteers and staff on ospreys. 

Murmurs: Stories from our Journey in Medicine
An Appreciative Inquiry Narrative

Murmurs: Stories from our Journey in Medicine

Play Episode Listen Later Dec 20, 2021 25:32


Laël Ngangmeni ('23, MD/PhD) and Dr. Hugh Silk are joined by Ken Peterson, a family nurse practitioner and assistant professor in the Graduate School of Nursing, to reflect on his experience as a nurse during the HIV/AIDS epidemic. Recorded August 2021. Transcript available here: https://escholarship.umassmed.edu/murmurs/12/

Real Talk With Ryan Madrid
Renaissance Man | Ken Peterson | EP39

Real Talk With Ryan Madrid

Play Episode Listen Later Dec 15, 2021 62:59


Ken Peterson is a true Renaissance Man – photographer, sailor, homebuilder, world traveler and inspiring leader. A would-be priest turned sales and marketing exec, he has spent nearly his entire career as the VP of Sales and Marketing for Shea Homes, one of the largest private homebuilders in the country. On this episode of Real Talk, Ken gets real on several topics, including: Getting schooled by the Jesuits (1:55) His career with Shea Homes (8:30) Entering the digital landscape (13:35) Creating the Shea Signature® brand - Azure and The Phoenician (18:20) Being in the trenches with his team (23:35) His biggest sense of pride (26:10) Seven Habits of Highly Effective People and the Maturity Continuum (29:40) Seville Golf & Country Club (36:10) His passion for sailing (44:14) The latest Shea Homes communities (50:48) RESOURCE LINKS Social Media: Facebook https://www.facebook.com/SheaHomesAZ/ LinkedIn https://www.linkedin.com/in/kenpetersonarizona/ Shea Homes https://www.sheahomes.com/ • Azure https://www.sheahomes.com/new-homes/arizona/phoenix-area/paradise-valley/azure/ • Phoenician https://www.sheahomes.com/new-homes/arizona/phoenix-area/scottsdale/shea-signature-at-the-phoenician/?utm_source=newhomesdirectory&utm_medium=referral&utm_content=SheaSignatureAtThePhoenician&utm_campaign=newhomesdirectory_listings&gclid=Cj0KCQjww4OMBhCUARIsAILndv6cT721OviET_G35MzVmlvOtKuNl9udJHoK0EDNU8GXP_8AsB6hDFsaAq0lEALw_wcB • Seville Golf & Country Club https://www.clubcorp.com/clubs/seville-golf-country-club • Li'l Wick Golf Course – Wickenburg Ranch https://www.wickenburgranch.com/golf/lil-wick/ The 7 Habits of Highly Effective People® website https://www.franklincovey.com/the-7-habits/ J/World Sailing School https://sailing-jworld.com/sailing-school/ Unplug Meditation https://www.unplug.com/

CitySites Podcast Network
Homelessness with Ken Peterson

CitySites Podcast Network

Play Episode Listen Later Mar 26, 2021 19:09


With sky rocketing costs of housing, many people are losing the battle of having a place to live. Homelessness is an issue for every community in America today. Streets are full of people who are marginalized, including the working poor, those with mental health issues, those who have alcohol and drugs addictions, and those who have plainly just given up. In this episode, Larry talks with a man who has worked hard to bring relief and hope to those who call the streets their home. Ken Peterson has been a pastor, was the former CEO of Union Gospel Mission in St. Paul, Minnesota, and now is a Regional Coordinator for Citygate Network, an organization that helps ministries around the country be more effective in their work surrounding homelessness. Visit Citygate NetworkChallenging the Culture with Truth with Larry Kutzler and Esteemed Guests. Visit CitySites Urban Media

In House Warrior
Cyber Risk with Ken Peterson of Churchill & Harriman and hosts Richard Levick and Ian Lipner

In House Warrior

Play Episode Listen Later Nov 9, 2020 21:52


Cybersecurity Threats, Vulnerabilities & Malicious Activity: Ken Peterson, CEO of Churchill & Harriman, a leader in risk management, speaks with cohosts Richard Levick and Ian Lipner on the latest alert by the Cybersecurity and Infrastructure Security Agency (CISA) on ransomware activity targeting the healthcare and public health sector.

Postal Hub podcast
Episode 209: Contactless customer delivery experience

Postal Hub podcast

Play Episode Listen Later Sep 14, 2020 25:52


Wayne Haubner, Escher Chief Technology Officer, and Ken Peterson, President, Customer Experience, QuestionPro, go in-depth on the future of contactless delivery and customer self-service: Impact of the pandemic on contactless delivery Pre-pandemic trends in self-service, such as parcel lockers and self-service terminals, as well as online Easy wins for postal operators to offer contactless deliveries Cost-effective customer-centric delivery tools Self-serve kiosks - and reimagining what a self-service kiosk looks like Reducing customer contact in payment Accessibility of self-service options, for acceptance and drop-off of parcels Will customers adopt contactless or self-service delivery experiences? Physical signatures for delivery acceptance - what will the future hold? Future identity verification systems - including digital ID Proving a customer’s identity when collecting from a parcel locker Delivery of alcohol, drugs, and high value items The customer delivery experience Increasing convenience without increasing cost while improving customer experience Special trips to special locations are a thing of the past - and this might have implications for the post office network What the data tells us for parcel delivery and customer touch points Recognising customer preferences Immediate, authentic customer feedback Overcoming cultural resistance to real-time engagement with customers Working from home - implications for delivery (first mile and last mile)

What's the Plan?
Monterey Bay Aquarium - Ken Peterson

What's the Plan?

Play Episode Listen Later Jul 13, 2020 29:30


Prior to joining the aquarium in 1989, Ken was a writer and editor for 15 years with California newspapers, including the San Jose Mercury News and Monterey County Herald, with a focus on coastal, land use and environmental issues. He currently serves as Senior Communications Strategist for the aquarium. A wide ranging discussion covering: - Ken's past and his appearance on Jeopardy - Monterey Bay Aquarium's current/past work with jellyfish, sea otters and less well-known sea life. - The Aquarium's extensive educational outreach efforts. - Programs during COVID. Webcams at https://www.montereybayaquarium.org/ and live streaming on Twitch (https://www.twitch.tv/montereyaq) - The long-term future of the Aquarium

Adventist Voices by Spectrum: The Journal of the Adventist Forum

Director Kevin Miller talks about the new documentary, J.E.S.U.S.A., produced by Adventist Forum board member Ken Peterson, that explores the relationship between Christianity and American nationalism. Spoiler: maybe it’s the violence in the dominant theory of the atonement. An evangelical, Kevin also discusses his famous film Hellbound? (2012) and why theology matters. 

The Briny
A Quarantine Aquarium

The Briny

Play Episode Listen Later Apr 2, 2020 14:48


As the pandemic rages, we're all staying home. That has cut many of us off from the places we go to find solace in normal times. Coupled with the endless stream of terrible news washing over us, it's easy to feel overwhelmed. So where do you turn to calm down when you can't pull your eyes away from your computer screen? Filmmaker Jessica Ellis has a suggestion: aquarium webcams. Watching some swaying kelp or undulating jellies helps her restore mental balance. And she's not alone. According to the Monterey Bay Aquarium's Ken Peterson, their web traffic is up ten-fold since the start of the lockdown.   Links Monterey Bay Aquarium web cams “What Lies West” Hub & Spoke   Music “Kelp Forest” by Douglas Morton

ICONIC HOUR
Ken Peterson Shares His Vision for The Sound of Water and Natural Light at AZURE by Shea Homes

ICONIC HOUR

Play Episode Listen Later Feb 19, 2020 23:58


Stories Now Trending on ICONICLIFE.COM Robert Singer Paints With Lighting Design Tasting Notes with Mark Tarbell: Let’s Get Weird Ken Peterson grew up in Michigan, the son of parents who owned a real estate and construction company.  At the age of 14 he moved with his family to Arizona in time to attend a college preparatory high school. During this time he was mentored by his parents who taught him the family business, where he learned the fine art of hard work and dedication. He went on to Arizona State University and then plunged into the construction business.  Ken has more than 35 years of experience in the new home industry, more than 25 of them as the Vice President of Sales and Marketing for Shea Homes’ Arizona Division. During his time at Shea Homes, he has led his team through the best and worst economic times and the attainment of the highest local and national awards in the home building industry.  More importantly, he inspires his team to deliver unparalleled customer service and build the finest homes and communities in America. Additionally, he is regarded as a local industry expert by TradePartners, peers and media. To date, and the cause of his gray hair he says, Peterson has managed more than 29,000 new home closings--ultimately, earning him a self-proclaimed “PHD in Sales Success.” Throughout his life he has continually earned and excelled in leadership roles; has led the integration of new technologies to enhance the home buying experience, co-developed Foundations (a national Sales Training program), is a proficient facilitator of the 7 Habits of Highly Effective People, is a proud father of two, photographer and loves to travel. We talked with Ken about this latest project, the stunning luxury homes at AZURE.   LINKS/RESOURCES Follow Ken Peterson/Shea Homes on Instagram @sheahomes and @azure_pv www.sheahomes.com  and www.azurepvliving.com   Follow ICONIC LIFE digital luxury lifestyle magazine: Instagram @youriconiclifeFacebook @youriconiclifeTwitter @youriconiclife Check out ICONIC LIFE at ICONICLIFE.COM for fresh content published daily.  We invite you to SUBSCRIBE! Follow Renee Dee:Instagram @reneeldee Twitter @iconicreneedeeLinkedIn @ Renee Layman Dee If you enjoyed today’s podcast, I’d be so appreciative if you’d take two minutes to subscribe, rate and review ICONIC HOUR. It makes a huge difference for our growth. Thank you so much for supporting me to do what I do!  

COMMERCE NOW
How Do Your Solutions Align With Financial Industry Trends?

COMMERCE NOW

Play Episode Listen Later Nov 19, 2019 33:58


Summary: In this podcast we will share an interactive panel session we recorded live from Intersect 2019, our marquee partners shared how their solutions and strategies align with financial industry trends and Diebold Nixdorf’s roadmap, such as; more integrated, with devices that enable better service delivery; more available, with optimized service capabilities that enhance the customer experience; and more efficient, with tools that enable you to achieve your customer-experience objectives. Guests:Vanessa Foden, Strategic Planner Retail Banking Hospitality & Education, Intel Ken Pedersen, Business Development Director, KICTeam Bill Stutzman, Director of Strategic Initiatives, Ventus Steve Gilde, Director of Global Product Marketing, Paragon Application SystemsShai Stern, Co-Chairman & CEO, CheckAlt Moderator: Scott Anderson, Brand Evangelism, Diebold Nixdorf Content:More Integrated Video: https://www.youtube.com/watch?v=hsIXFjt0IzA More Efficient Video: https://www.youtube.com/watch?v=w3yPIPmEuak More Available Video: https://www.youtube.com/watch?v=r6PktPP309g Transcription: Speaker 1:                           00:00                     In this Commerce Now podcast, we will share an interactive panel session we recorded live from Intersect 2019. Our marquee partners shared how their solutions and strategies align with financial industry trends and Diebold Nixdorf's roadmap. Such as: more integrated, with devices that enable better service delivery. More available, with optimized service capabilities that enhance the customer experience and more efficient, with tools that enable you to achieve your customer experience objectives. Devon:                                 00:31                     Next up we have our diamond partner panel, so I'd like to welcome to the stage our Diebold Nixdorf evangelist, Scott Anderson. We're going to have our partner friends, Shai Stern from CheckAlt, Vanessa Foden from Intel, from KICTeam we have Ken Peterson and we have Steve Gilde from Paragon and Bill Stutzman from Ventis. Welcome to the stage everybody, thank you for joining us. Devon                                   01:09                     Awesome. Scott Anderson:               01:14                     Thanks everybody. We are between you and alcohol. I do apologize. And we all convinced in the back and we said "You know what? The modern tool that we would like right now is alcohol to help us with this next task", but we'll get you there soon. It's my distinct pleasure to welcome this panel. A group of panelists up on stage today to share with you a little bit about their organizations and talk about how Built To Connect and Built For More actually means more than just an ATM and solutions. Really, to run a banking environment, it takes a community, just like raising a child takes a community. And we have a community of people up here who really have a passion for our business and who help really transform the banking industry along with Diebold Nixdorf's partners and we're really proud to have them up here. So, I want a quick round of applause to welcome these folks up here. Thank you very much. Scott Anderson:               02:06                     And while Devin gave us a quick introduction of these individuals by name, I'd love them to take a couple of moments and introduce themselves more personally and share with you who they are and what they do. Let's start with you, Shai. Shai Stern:                          02:15                     My name is Shai Stern and I'm the CEO of CheckAlt. I do not have a phone on my desk, I run my company on WhatsApp voice notes and I do have my emails printed out. Vanessa Foden:                02:28                     I'm Vanessa Foden. I'm with Intel corporation as you noted, and I'm the director of strategic planning for our retail banking, hospitality and education group. I don't print my emails, but I did print some outdated notes for the show. Ken Pedersen:                  02:46                     Ken Pedersen from KICTeam and for those who don't know what KICTeam does, we manufacture and design cleaning products for currency, print and payment technology, so ATMs, POS terminals, check scanners, TCRs and... Yeah, thank you. Steve Gilde:                       03:02                     Steve Gilde from Paragon Application Systems. We're all about testing the payment systems. I will say that I could not have predicted that Ben ran 30 minutes over. Who knew that that future was going to happen, but happy to be here. Devon                                   03:15                     Excellent. Bill Stutzman:                     03:16                     Hi, I'm Bill Stutzman from Ventis. Ventis is a networking company. We work with making sure that you're ATMs are up and running, so that your customers are happy. Scott Anderson:               03:25                     Fantastic. Thank you very much for introducing yourselves. I think what we wanted to do today is really focused on all of the cerebral thinking we've been hearing about today. [what rounds 00:00:03:34] the Built to Connect and Built For More, but hone in a little bit on what does that mean and how do the individuals at this panel contribute to that and really make a difference in our overall industry as we go forward. This is a great opportunity for us to have some open conversation. We actually agreed that we don't have to always sit in our chairs, we can get up and kick each other if we don't agree, whatever the case may be. But what I'd like to do is, maybe tee up some questions to the individuals to get things started and of course we'd love to open it up to the audience and get some feedback from you and some direct questions as well. So, let's start with personalization. More personalized. Vanessa, let's start with yourself. What's Intel's point of view on personalization in this industry? Vanessa Foden:                04:14                     Yeah, so let me start with, as noted, we're a retail banking, hospitality and education. So, we have the pleasure to see a connection point with use cases across these different sectors. And for retail for example, what we have seen is... And heard and everyone in this room has probably heard is, "Oh, stores are closing into retail as we know it, et cetera, et cetera". And really, what we've found is, that there's opportunity there and yes, there are definitely retailers that are not growing. But then there's the some that are going to different size format and then there's a few that haven't innovated and we know who those are. And yes, some of them are no longer with us. So, when we think about this with branches, we know that there are some shrink happening at the branch that could be in the actual space of the branch or closures. Vanessa Foden:                05:13                     So, [Octavio 00:05:14] was talking this morning about 9.000 closures branches in the last five years. Now again, there's opportunity there, because there's different size formats and different technologies and ways to bring in our customers, because it's not just about one solution. And so, what we're really seeing, is opportunity. There is over a billion branches worldwide. So there is still that personal connection with the technology. So, the physical with the digital and that's the way we really need to think about it. And in the sessions today, which I really enjoyed them all, someone asked for a vote, I thought the two I went to are both great and very different. So I couldn't say one was better the other. But, it was very consistent in the message of opportunity and what's available to us in these use cases. So, it's really about understanding from the customer's standpoint, when they walk into your branch, how do they feel? Vanessa Foden:                06:14                     Are they employees trained? Do they know how to engage with these customers? And on the flip side, digital. How do we know what our customers want? So, we're always thinking about what are our customers want? When do they want it, and what location should it be? And on and on and on. Right? So we apply that logic within our team to how is that relevant? Whether it is an Interactive Teller Machine, an Automated Teller Machine, a Virtual Teller Machine, POS system, et cetera. So that's how we really look at those use cases and try to apply it to make it personal, whether physical or digital. Scott Anderson:               06:53                     Interesting. Steve, I'm going to challenge you a little bit. So, Paragon Systems and Testing, how would that bridge into the personalized world? Steve Gilde:                       07:01                     Sure. So, we heard this morning a lot about the customizable capabilities that the new DN Series will give to... That Diebold customers will have a chance to give to their consumers, right? You can do all sorts of interesting things, but the last thing you want to do is come up with an exciting new program, a new card, a new something for your high-net-worth customers and then have it fail when it gets in their hands. And being that we engage a lot on the testing side of the equation with customers, we hear a lot "Oh well, we couldn't test that with our host, because of this reason". Or "We forgot to test that because we ran out of time" and they wind up with a negative customer experience. And today, in the YouTube world, it becomes a very public brand damaging issue right away. So, with all the stuff that we talk about, all the changes and all the difficulty in projecting what consumers are going to want... We know they're going to want something, right? But it's all got to be tested and... Because you want that perfect customer experience every time. Scott Anderson:               08:04                     Excellent, thanks. Any other comments from the panel? Scott Anderson:               08:08                     If not, I'll tee up the next question. Shai, you got to have something to say. Shai Stern:                          08:11                     Yeah, I'll go for it. We look at personalized services a little bit different, in the fact that we are the ones who service you, the financial institution, on the ATM side. And we know that your job is to go ahead and to get the best experience to the consumer, to your customer, to your member if you're a credit union. So us, as a vendor to the financial institution, we want to make sure that you're able to provide the best services, the most advanced services, and the most personalized way. So, I have my cell phone on the website of CheckAlt.com as I try to give personalized attention and we give direct dials and direct emails and we make sure that the folks at the financial institutions are experiencing the best service possible, in order to recognize that checks, even though we all would have envisioned years ago that checks would have gone away, they are still here and rather healthy. So, our job is to provide the best services to you, the financial institution. Scott Anderson:               09:04                     Excellent. Let's keep it with you and think about... More integrated. So, what tools in your organization are you bringing to the marketplace to help with that integration piece? Shai Stern:                          09:14                     You're staying with me? Scott Anderson:               09:15                     I'm staying with you. Shai Stern:                          09:16                     Oh wow. So, what we look to do is, we are a payment agnostic company. So, I always say that my mother is never going to stop writing a check and my daughter is never going to start writing a check. And amazingly, my little, almost two year old grandson won't even know what a check is. But the fascinating thing is that at CheckAlt, our job is to be what I call "payment agnostic" and "demographic agnostic". And when I think about integration and when I think about how the financial institutions are able to take the legacy needs in their payments and their futuristic needs and the discussion around the electronic payments and realtime payments, we are there to create APIs to tie it all together to give a great experience. Scott Anderson:               10:00                     Excellent. Ken, I'm going to kick it over to you, no pun intended with KICTeam, but what interesting insight capabilities are you bringing to the market? Ken Pedersen:                  10:07                     Yeah. For integrated, we are... The way we design our products and create them is very data-driven, right? So we want to understand where does dirt build up, how frequently does it build up and when does it need to be cleaned, because we want the right solution at the right time. So, today you heard from Chase talking about integration and data and using that data to become predictive. And so, we try to design our tools around that so that we can provide a better product in that... Ultimately, the devices that we support provide an ultimate experience. It's an optimal experience and that the end user enjoys using the device that we support. Scott Anderson:               10:44                     Excellent. Vanessa, Intel Inside. I mean, what are we doing here from an integration perspective? Vanessa Foden:                10:49                     Oh yes. But if you don't mind, I'm going to do a little bit of back to the future. Yes. So, in my previous role, I was an integration manager at a banking institution, and they had actually outgrown their software and hardware solution. And one of the things, and I'm sure it's like this today with a majority, if not everyone in the room, when you went to the internal webpage, the number one thing you saw every single morning is: "How many customers did I gain from yesterday?". It was so important to continually watch the customer base. And so what happened is, as they're worried about the customer base, we're in the background saying "Okay, we've outgrown our customers. And if we don't do something, we're going to let them down". At the same time again, what we've heard time and time again, is security is so important. Vanessa Foden:                11:46                     Now, security has evolved into way more of a complex monster than it was back then. But it's really important at the end of the day why we're thinking about integration. We're thinking about "How do we protect the customers?". And that can be multiple ways. That is through security. That is through having remote management capability, so that if your system's down, meaning, down down, you have an opportunity to bring it back up or if you just need to do a patch or et cetera. So, we really think about it from all aspects and understand, at the end of the day, it's about growing the customer base and if you lose a customer you can... Well, you might be able to get them back. But it's really hard. Statistically, it's really hard. So we'll focus more on "How do we help with the overall security?". We help with the remote connectivity and we, as you know, we also help with our Intel Inside. We believe that our products are secure and do help provide the best solutions available in the market. So that's what we do. Scott Anderson:               12:52                     Excellent. One of the other mores that we've heard about, and I think this is top of mind to a lot of the folks in the audience, is available. And my fellow bookend at the end here, let's... Bill, kick it over to you. Availability leads to enhanced customer experience. So how does this impact, how was this impacted by the network? Bill Stutzman:                     13:09                     Yeah. Availability is one of the highest priorities that we look at from a networking perspective, because all the stuff that everyone else is talking about, unless it can get from one point to the other, it's something that just isn't going to make your customer experience positive. And so, uptime is an extremely important element for us. And so, we look at it from different perspectives. First, where is it that you're putting your ATM? Your locations, are they at the branch? Are they at a sports stadium where 60.000 people show up and use them? Are they in a mall, or are they in a more of a less traffic area? Even to the point where we're out in remote Louisiana, where there's nothing else out there and we've been able to find a type of connectivity. And so, we look at what's the most important type of connectivity to make those networks work. And so whether it's cellular, whether it's a broadband circuit, whether it's an MPLS circuit, we build that to work it through. Bill Stutzman:                     14:02                     And that can also impact based on the type of machine that you have. And so, we look at how do you integrate those pieces together. If you're putting in an ITM, the amount of data that you're required for that ITM can impact the type of infrastructure we would put in, as to whether you need something that allows you to have a cost effective... The amount of information that goes back and forth to an ITM or that might be built into a full MPLS circuit versus a cellular circuit. Bill Stutzman:                     14:28                     The other really important thing that we've seen recently is business continuity from availability. And so, we've been working with a lot of our bank and credit union partners on taking their branch ATMs, isolate them from the branch network so that if there are issues on the branch or on the ATM, either one or the other is up. And so, we've launched this program called Branch ATM Network Isolation and it's worked very well for us because one, it provides that business continuity for the branches so that the ATM stay up, it removes some of the PCI auditing that you're required as part of the branch experience because the ATM needs it, but the branch does not. And then it allows that customer experience, which is... Always, the biggest measure is how is that customer feeling when they come into the branch. So there's always something there for them, whether it's one or the other. And so, to us it's really always about availability. Scott Anderson:               15:17                     Fantastic. Ken, Steve, I think this is a perfect topic for your lines of business as well. Ken, why don't you kick it off here and give us some thoughts? Ken Pedersen:                  15:23                     Yeah, absolutely. So availabilities is key for our products, right? So our products enhance the performance, they enhance the customer experience, they prolong the product and they increase the availability, which I think for all of you out here that's very key and that's very important. So when we look at the products that we're creating, we want to make sure that they are enhanced, so that the experience's at a top level. We're trying to enrich the experience and we're building it in to the data. So we talked about data and we talked about predictive maintenance and prescriptive maintenance and Chase talked a little bit about that earlier. And so, when you can get into that model where you can clean this device or maintain this device before something goes wrong, you are increasing the experience ultimately. Scott Anderson:               16:12                     Excellent. Steve Gilde:                       16:13                     Yeah and it's the same for us. As Bill said, it's all about the end-to-end experience and all of those pieces have to work together, they all got to be tested together. You need to make sure that one transaction works and you need to make sure that you test transactions at scale and find out if there are any bottlenecks or any issues. And again, you just got to make sure that the customer has a good experience and make sure, end-to-end, it all gets tested, it all works. Scott Anderson:               16:39                     Excellent. If we think about efficiency, obviously time is money to every one of us and all of our consumers as well as, as we look at the customer journeys that they're going on. Bill, from a Ventis perspective and being a leader in the ATM network, what are you guys doing in this regard? Bill Stutzman:                     16:54                     Yes, so we look at providing the full experience with the managed network as a service. And so, our ultimate goal is to help our bank and credit union customers and partners develop a process that mostly takes it completely off their plate. And so, working with CheckAlt, we provide a direct relationship with them with Multi Endpoint Routing. We can go to your check imaging, we can do your security, we can do your alarm panels, we can do your DVR. And so, the network that we've built within the Ventis private core is a fully redundant, multiple circuits, multiple data centers, and that allows that integration. And so, our whole objective is to make sure that we integrate whatever you're doing within that ATM, so that we can provide you that service, so that it takes your IT teams off. Because every banking show, everything we go to, is all about the next thing. Bill Stutzman:                     17:44                     And so, by us taking those basic networking issues off your plate, it allows you to then look at those future projects and kind of see where you're going in the long run. And so, by doing the engineering, by doing the 24/7 customer support, by doing the ability to troubleshoot remotely, because we've built the whole IP addressing schedule into our tech center, we're not just looking for routing, we're looking for how the whole thing works. We concentrate on that full customer experience with our managed network as a service. Scott Anderson:               18:13                     Excellent. So you mentioned CheckAlt. So Shai, why don't you comment a little bit on that part of the equation from a check perspective? Shai Stern:                          18:19                     I think that when we look at the way checks are coming in, we're constantly seeing about who are processing the checks, where they're coming from and how we need to make sure that the ATMs are always up and running. So we monitor the heartbeats. And I think that that is something that's very important about heartbeat monitoring. Having a dedicated team, seeing if the ATMs are, quite frankly, processing quickly enough. I think that working with Bill and his team is of utmost importance. I think the other thing that's super important is understanding security around these ATMs and that why is somebody motivated to put a check in an ATM versus a mobile phone? And that's so interesting, that you haven't seen a big falling off the cliff about the processing around the ATMs and ATMs are alive and kicking. Shai Stern:                          19:08                     And it's really fascinating and I think that when we go ahead and we think around security, we have what we call extended deposit approval. We give certain fraud protection capabilities, we go ahead and we have duplicate detection capabilities. So, I think that when you look at the way checks are being processed, it's very important to think about security. The time of day that checks are being processed to make sure they're processed same day as many of the folks who are putting their checks into the ATMs, they are living a, let's call it... They need that money right away. So, to making sure that those deposits get in right away, you don't have to wait the next day, but rather their money is available to them immediately, are things that we're constantly measuring, constantly monitoring to make sure that we can give, again, the best experience to the customer. Scott Anderson:               19:55                     Excellent. Let's shift it to more future-ready and we just heard from [Ben Hammers Leon 00:00:20:00] on the future point of view. Steve, if we think about being future-ready and some of the testing capabilities that are out there, what's Paragon's point of view on this? Steve Gilde:                       20:09                     Yeah. I know Ben mentioned the term "pace of change", but that's really what we're all dealing with today, is how fast consumer behavior's changing, how fast our technology is changing, and so the thing that we would say is that you need to be prepared to deal with the change, because whatever the change is, something's going to change on you, legal and regulatory changes, et cetera. So, having an environment where you can easily integrate a change within your... Whatever it is, within your testing environment and make it happen quickly that you're not... Your projects aren't delayed because you can't digest a change or that you're not prepared to deal with it. Steve Gilde:                       20:49                     We would say to a new prospect that the more you invest in your testing solution, the more valuable a resource it becomes. As you automate your aggression tasks, as you integrate with your other application life cycle management systems, as you make those investments, it becomes easier to say "I can deal with change, I can make my ability to digest change, a competitive advantage for my company by being able to just take whatever comes up"... Well, I don't know what it's going to be. I know something's common. Scott Anderson:               21:23                     Right. Interesting. Given we just had a futuristic conversation a couple of minutes ago, any other panelists want to comment on sort of future-ready from your point of view? Bill Stutzman:                     21:32                     Well, I think the one thing that we can look at is that everyone's working on Windows 10. And so when you talk about change in the future, we know that Windows 10 isn't the last update. And so, knowing how that's going to impact... And from us, from a network perspective, Windows is just such a different animal than what it was between the amount of updates that have to go through for security, to even just installing it and things of that nature. And so, working with our partners and customers to make sure that whatever impact that change has, that it's future-ready and going forward. But we know three years from now there's going to be whatever they call it, Windows 20, Windows 15 or something of that nature. And those systems are going to continue to change and change. Bill Stutzman:                     22:10                     And so, I'm always fascinated when I've talked with the banks and credit unions on where they're at with their Windows 10 integration. And so, finding people that are completely done to folks that are like... We're just going to get finished in December. And so, planning for that change has been a... And we've known about it for what, two years, three years that it's coming and that the deadline is December. And so, watching that type of change happen, I think it's something that we constantly see within the industry. Scott Anderson:               22:36                     Interesting. Vanessa Foden:                22:37                     I think some of the things that are opportunity for change, and I saw some of that in your demonstrations outside. So, if anyone didn't stop by and check out the demos, they're really exciting. It's really exciting to see what you all have done. We really have been focusing around opportunities in artificial intelligence and computer vision. And I think that's a game changer for us. For us, everybody, whether you're in banking or other industries, we're going to continue to see that relevance around artificial intelligence, computer vision, and we need to be able to engage in that. Where do we need that compute power? Is it at the edge or is it in the cloud? And so, those are some things we need to continue as our businesses are evolving and we're evolving with you, what is it that's the priority? And how do you decide, depend on... And again, this goes back to security. Not everything needs to go to the cloud. Vanessa Foden:                23:36                     So, we need to think about what really needs to be edge compute when we're processing. And we need to think back on security. Various ways of security, including understanding. Is the person coming up to the Teller Machine? Is it who they say they are? And how do you know that? Or if they're coming up, whether automated or coming up physically into your store, is that the person that you should be engaging with? And I think artificial intelligence and computer vision will help with that. Scott Anderson:               24:04                     Interesting. And that's a great Segway to our... I'm sorry Steve, did you want to [crosstalk 00:24:08] Steve Gilde:                       24:08                     Yeah, I was going to say one more thing is that... The thing that we see a lot with branch transformation... If you'd asked me two years ago sort of where ATMs were heading, we were kind of flat-lined, we weren't seeing growth and things like that. And then the whole change in branch is getting a little smaller. Branch is changing and the products that you guys are putting out now are now allowing branches to kind of reconfigure what they're doing. And so we talked to... We're always interested to see how they're integrating those devices into the universal. We're seeing a lot of universal bankers with cash recyclers with ATMs and where that's becoming more of a part of that integration into the branch versus just a sort of out-the-window or out-the-best of your remote location. And so we've seen a very positive uptick in that element of the automation being integrated into the different branch setups. Scott Anderson:               24:54                     Excellent. Shai. Shai Stern:                          24:55                     I just want to add on one thing. One of the things that we think about is that we speak about an iPhone... All of us who have iPhones, which I assume is most of us here, you see some times that if you plug in your iPhone at night, by the time you wake up in the morning, the update has been completed. One of the things that we have established at CheckAlt is that we have a universal installer that, where were there to be an update in our deposit automation technology or whether it be to roll out any updates, it's a press of a button and we can go out there and touch all the machines in one swoop. Shai Stern:                          25:23                     We do that in a very thoughtful way, in a very futuristic way, but also recognizing that the environment that we live in, even though we all would love to be in the cloud tomorrow and have great computing tomorrow and all those great advantages but we, unfortunately, or fortunately, we do live in a rather regulated environment. And when the regulators come in and they challenge a cloud, a futuristic plan, or they challenge the way that you're thinking about security, it is incumbent upon each and every one of us not to get in the cross hairs of these regulators. So it's a rather delicate balance between planning and executing for the future, but yet maintaining the happiness of those regulators to make sure that we can continue doing what we're doing. Vanessa Foden:                26:06                     Happy regulators and happy customers. Scott Anderson:               26:10                     So we've tiptoed around security in a number of these comments here. And that's the last more we want to talk about, sort of the elephant in the room, and for most of us is this secure environment, this trust, this ensuring we're protecting our brand. So, let's open it up to the panel. I'd love your points of view on what we're doing in the security space in each of your organizations. Maybe... Well, let's start with you, Vanessa. Vanessa Foden:                26:31                     Oh, I thought you were going right past me. Yeah. So, around security. So, really good question. Globally, right? So it really depends on what's happening globally. We see lot of... I'm going to go sideways just a little bit, I promise I'll come back. We see a lot of activity in China around what they're able to accomplish because they have different regulations to your point, and it is amazing what we've seen there. The way that they've been able to use the automated kiosk with any engagement, the things that can be done on a mobile phone, the biometrics and scanning to identify who they are and a lot of what they're doing never requires another person. And so it's edgy, but it also reminds us, puts us back into reality here in the United States and in EMEA. And if we didn't need that, GDPR has made sure... And PCI compliance, our other good friend, has made sure that that keeps us in our place, if you will. Vanessa Foden:                27:36                     So when we think about that security, we try to embrace what we can push at the edge, but at the same time making sure that we are able to help our customers innovate because it is happening. And when we think about... A lot of people didn't want to do the PCI compliance on these different devices and now Square's killing it in the market, right? And we were all afraid of that because we were following the rules, this is the rules and they weren't PCI compliant and it's not going to work. Not true. They're doing extremely well in the market. So, it's just that fine balance on innovating while still making sure we follow within guidelines. And that's how we work with our partners. Because at the end of the day, again, I know I've said it a million times, I'll say it one more time. We understand it's all about the customers and keeping the customers and growing that customer base, and with that they need to be secure but also... We have different generations and security and what people are comfortable with is different depending on the generation that you're working with. So it needs to be that balance. Scott Anderson:               28:37                     Great. Ken, anything to add on that? Ken Pedersen:                  28:39                     Yeah, so you wouldn't think of cleaning and security going hand in hand, but when we look at our products, we think about exposure and risk and can we make products that are easy to use that limit exposure and risk? And can they be done quicker and faster? So, we do take a lot of thought designing our products. Can we maximize security and minimize risk? Scott Anderson:               29:02                     Excellent. Steve. Steve Gilde:                       29:04                     Yeah, a couple of things. We hear often from customers who are behind on Windows patches and things like that at their devices because they're busy or they just can't get to it type thing, which is difficult because there's no sympathy for any more in the marketplace, right? If you see some exposure because you didn't have your Windows patches updated, nobody is going to come in on your side on that one. And so, if you can automate your capabilities to test and get those things out there, it makes it easier to stay on target. Another aspect of security is internal security, which is unfortunately a real issue that we all have to deal with today. So, having a centralized infrastructure to manage users and roles and permissions and understand who's tested what and who hasn't tested what, who changed what on the system. Steve Gilde:                       30:00                     Unfortunately we see that at times where folks say "I don't know how that data element got changed. I don't know who changed that. Somebody did, but I don't know who". So, having the capabilities to audit that and stay on top of it and management is just something that you have to deal with. Going back to when regulators come in and look at your books, you want to be able to say "I know exactly who did what, why they did it, when they did it", those types of things. And finally, for a lot of our customers, they have their downstreams, they test for their downstreams, they test for their own customers, and being able to have reports that can be managed and maintained longterm to prove that you did test what you said you were going to test for your customers, and survive an audit with that aspect of your business as well. It's security, it's risk, but it's all part of making sure that you protect your business. Scott Anderson:               30:50                     Fantastic. Bill? Bill Stutzman:                     30:51                     Yeah. So, transferring that information from one place to the other is a very secure area. And so, we have always looked at PCI compliance as our number one. We always try and be out in front that if it's changing two or three years then we do at a year or two early and try and keep that going. Same with internal security, always trying to make sure that however all the data centers and everything is put together is always fully secure. And then what we're introducing here at the show this week is that we've partnered with a company called Eclipse and there's some folks here from there as far as the technology agent, to provide a full end-to-end key encryption system from the ATM to the cloud. And so, to stop jackpotting or mend the middle pieces, it's eliminated that piece that was never encrypted from the machine before. Bill Stutzman:                     31:41                     And so, we're looking at introducing how you can integrate that into your Diebold product and we're talking working with Diebold and how to run that through their managed services program. And so, we're very excited that if you want to stop by and talk to us about that, the ability to fully encrypt from the machine to the the data center and then move that on to the processors to the Cheque Imaging and everything else we think will be sort of groundbreaking. And so we're really happy to kind of introduce that at Intersect this week. Scott Anderson:               32:08                     Fantastic, thanks for sharing that. Shai. Shai Stern:                          32:10                     Yeah. Vanessa mentioned Square. So, one of the things that I wanted to mention is that all financial institutions, when you read the Wall Street Journal, then the news, you constantly see our Fintechs taking away business from banks, is that the fear of the banks and the Fintechs, and how they're going to battle one another. And one of the things that we try to do as... Some people call us an old company because we do process checks, but as well we are a Fintech company and we actually look to invest into new startups in the Fintech space and be able to offer them to our clients. So [two 00:32:42] for example, we're an investor and bank [inaudible 00:32:44] . It's a mobile banking company and also another one called [inaudible 00:32:47] that is a cutting edge technology and cybersecurity and helping financial institutions protect their card data in the dark web. Shai Stern:                          32:55                     So these are things that we're constantly thinking about. And I think a financial institution, it's incumbent upon all financial institutions. And when you have the previous speaker speak about diversity and thought processes, it's about "Yes, we have regulators and yes, we run a payment businesses and yes, they need to be secure". But how can we go ahead and take what we can learn and what is available today from the newest technology and be able to go ahead and have them live together? And I think that's something that it really... Everyone should be thinking about. Scott Anderson:               33:22                     Fantastic. I'd like to express my warm thanks to the individuals up here on the panel and the contributions they've made for the success of this gathering and this conference. So if you wouldn't mind, please give them a warm thank you. I appreciate your time. Speaker 1:                           33:36                     Keep checking back on iTunes for new topics from COMMERCE NOW.  

Think Out Loud
Willamette Falls Paper Company

Think Out Loud

Play Episode Listen Later Nov 13, 2019 13:00


A West Linn paper mill that went out of business in 2017 has a new investor. The Willamette Falls Paper Company re-opened in August and now employs over a hundred people. We talk with Ken Peterson about his investment and how the company is experimenting with alternatives to wood pulp.

About the World
About the World - Kim Marie Branch & Krish Subramanian

About the World

Play Episode Listen Later Nov 5, 2019 60:01


LeTip International is Kim Marie Branch Pettid, LeTip's owner and CEO. Kim Marie BranchPettid, LeTip's owner and CEO. Just watch her in action; meeting, greeting, making connections (and sparks fly), and you'll understand the true meaning of an indomitable spirit. Kim Marie gallops into life, her mile-wide smile engaging all who meet her, her passion for LeTip obvious.Kim Marie began her LeTip adventure as a member in the Banker category. Before long, her enthusiasm caught the attention of LeTip's founder, Ken Peterson. Wanting to meet this dynamo, Ken invited Kim Marie to the corporate offices in San Diego. Within hours of meeting her, she was offered the position of Regional Director/Arizona. Within two years, Kim Marie added the title of National Training Director to her growing list of responsibilities. The post of Executive Vice President soon followed, and in the fall of 2005 she took over the reins as President. In February of 2008, Kim Marie became the new owner of LeTip. And Ken Peterson, knowing he had finally found the perfect person to steward the LeTip legacy, could now hit the golf course every day.Kim Marie is known for her commitment to building relationships and her inspiring, collaborative style. "Bringing people together just makes me happy," she said. "LeTip is really a way of life for me."andKrish Subramanian, CEO and founder of Chargebee

Public History Student_Brad Hatch_Jackson Hole
Ken Peterson Homefront Interview during World War 2

Public History Student_Brad Hatch_Jackson Hole

Play Episode Listen Later Jul 28, 2019 17:50


Oral History Interview Step 2 u0538354 / Brad Hatch

The Michael Decon Program
Mike Rogers X Michele Guild

The Michael Decon Program

Play Episode Listen Later Oct 22, 2018 150:55


Episode 129: Neuroethics On Wednesday, November 5, 1975. Then 22 years old, Walton was employed by Mike Rogers, who had for nine years contracted with the United States Forest Service for various duties. Rogers and Walton were best friends; Walton dated Rogers' sister Dana, whom he later married. Others on the crew were Ken Peterson, John Goulette, Steve Pierce, Allen Dallis and Dwayne Smith. They all lived in the town of Snowflake, Arizona. Rogers was hired to thin out scrub brush and undergrowth from a large area (more than 1,200 acres) near Turkey Springs, Arizona. The job was the most lucrative contract Rogers had received from the Forest Service, but the job was behind schedule. As a result, they worked overtime to fulfill the contract, typically from 6 a.m. until sunset. Just after 6 p.m. on November 5, Mike Rogers, and his crew finished their work for the day and piled into Rogers' truck for the drive back to Snowflake. Driving home from work, the men come across an unidentified flying object. Curious to learn more, Walton gets out of the truck and is struck by a bright beam of light from the object and is sent flying several feet backwards as if pushed by an unseen force. Fearing Walton was done, the others flee the scene. Rogers decides to go back to the spot to retrieve Walton, but he is nowhere to be found. Making their way back to town to report the incident, the loggers are met with skepticism, as they relate what sounds like a tall tale to Sheriff Blake Davis and Lieutenant Frank Watters, They are suspected of foul play despite no apparent motive or knowledge of Walton's whereabouts.

End of Days
Mike Rogers X Michele Guild

End of Days

Play Episode Listen Later Oct 21, 2018 151:08


Episode 129: Neuroethics On Wednesday, November 5, 1975. Then 22 years old, Walton was employed by Mike Rogers, who had for nine years contracted with the United States Forest Service for various duties. Rogers and Walton were best friends; Walton dated Rogers' sister Dana, whom he later married. Others on the crew were Ken Peterson, John Goulette, Steve Pierce, Allen Dallis and Dwayne Smith. They all lived in the town of Snowflake, Arizona. Rogers was hired to thin out scrub brush and undergrowth from a large area (more than 1,200 acres) near Turkey Springs, Arizona. The job was the most lucrative contract Rogers had received from the Forest Service, but the job was behind schedule. As a result, they worked overtime to fulfill the contract, typically from 6 a.m. until sunset. Just after 6 p.m. on November 5, Mike Rogers, and his crew finished their work for the day and piled into Rogers' truck for the drive back to Snowflake. Driving home from work, the men come across an unidentified flying object. Curious to learn more, Walton gets out of the truck and is struck by a bright beam of light from the object and is sent flying several feet backwards as if pushed by an unseen force. Fearing Walton was done, the others flee the scene. Rogers decides to go back to the spot to retrieve Walton, but he is nowhere to be found. Making their way back to town to report the incident, the loggers are met with skepticism, as they relate what sounds like a tall tale to Sheriff Blake Davis and Lieutenant Frank Watters, They are suspected of foul play despite no apparent motive or knowledge of Walton's whereabouts.

Franchise Interviews
Franchise Interviews Meets with the Apricot Lane Boutique Franchise Opportunity

Franchise Interviews

Play Episode Listen Later Aug 30, 2018 37:00


We are meeting with Ken Petersen, Founder of Apricot Lane Boutique – a national fashion boutique franchise offering branded apparel, accessories and gifts.  Apricot Lane has 75+ boutiques nationwide, and is the leading women’s fashion boutique franchise. With the company’s business model, franchisees are individual expert merchandise buyers who take advantage of vendor-leveraged discounts to curate their boutique with quality, affordable merchandise that keeps up with their community’s style. Every Apricot Lane boutique is locally-owned and carries a mix of established and up-and-coming brands – many of which are not yet available at traditional retailers.   Firefighter to Fashion – Many grow up with a dream of being a firefighter. For Ken Petersen, this was only half of his dream. While working as a firefighter in Vacaville, California in the 70’s, Ken opened his own retail store that specialized in collectables (like Beanie Babies), a popular consumer trend at the time. Midway in his career, Ken suffered a back injury that forced him to turn his entrepreneurial side-hustle into a career. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.    

MasterControl - Quality & Compliance Management PodCast
Advancing Beyond CAPA Compliance Using Innovation for Improvement and Growth - Part 1

MasterControl - Quality & Compliance Management PodCast

Play Episode Listen Later Aug 27, 2018 37:00


Corrective and preventive action (CAPA) guru Ken Peterson breaks down the quality event management process and provides tips to help companies avoid CAPA overload while spurring creativity. This first of a two-part series on CAPA innovation demonstrates how organizations can implement creative techniques to advance their quality programs beyond common (and often inefficient) CAPA management. Ken discusses the importance of project scope and compares and contrasts CAPA improvement and CAPA compliance. Walking through the fundamental steps of CAPA improvement, he also shows how companies can catalyze CAPA innovation by asking key questions that allow them to envision and construct inventive new solutions.

MasterControl - Quality & Compliance Management PodCast
Advancing Beyond CAPA Compliance Using Innovation for Improvement and Growth - Part 2

MasterControl - Quality & Compliance Management PodCast

Play Episode Listen Later Aug 27, 2018 34:10


In this second of a two-part series, quality whiz Ken Peterson presents proven methods and tools for generating, evaluating, and categorizing innovative ideas for improving corrective and preventive action (CAPA) programs. The video’s aim is to help companies implement a step-by-step process to transform CAPA improvement ideas into practical and business-focused solutions. Ken demonstrates effective methodologies that help drive successful CAPA improvements and introduces a reproducible six-step process that allows companies to create their own viable CAPA solutions. He also provides strategies and sequential principles for refining your CAPA innovations, eliminating risk, and obtaining buy-in and acceptance of new solutions. Ken’s philosophy of CAPA innovation proves that it’s usually possible to learn more from occasional failures than from initial successes.

The Compline Service from St. Mark's Cathedral
The Office of Compline for August 19, 2018

The Compline Service from St. Mark's Cathedral

Play Episode Listen Later Aug 20, 2018 30:02


August 19, 2018 The 13th Sunday after Pentecost ORISON: The shadows of the evening hours – Erin Aas (b. 1974) PSALM 34:9-16 – Plainsong, Tone V.2 HYMN: Abide with me (Tune: Eventide) – William Henry Monk (1823-1889) NUNC DIMITTIS – Erin Aas ANTHEM: Salva nos, Domine, vigilantes – Jacob Handl (1551-1591) * Jason Anderson, director • Joel Matter, reader • Ken Peterson, cantor * Choir 1 Quartet: Thomas […]

Dastardly Cleverness in the Service of Good
More Than Just Pretty Fish: This Aquarium Is a Force in Ocean Preservation

Dastardly Cleverness in the Service of Good

Play Episode Listen Later Dec 12, 2017 46:15


The Monterey Bay Aquarium is world famous for otters, sharks, a spectacular setting — even appearances in movies such as "Star Trek IV: The Voyage Home" and "Finding Dory," and TV shows such as "Big Little Lies" and the BBC/PBS series "Big Blue Live." But that’s just the most visible part. The Aquarium is also a powerful force for protecting the oceans through education, advocacy, and the development of young leaders. In this episode, Spencer speaks with the Aquarium’s senior communications strategist, Ken Peterson, about the dramatic impact the Aquarium is having in ocean conservation — and the protection of all life on earth. Show Links Monterey Bay Aquarium Monterey Bay Aquarium Research Institute (MBARI) Big Blue Live Seafood Watch Ken Peterson Ken Peterson is senior communications strategist for the Monterey Bay Aquarium. In that capacity, he’s responsible for developing messages about a public aquarium that’s evolved from its beginnings as arguably the finest public aquarium in the world, to become a global leader in ocean conservation. The scope of its activities include policy advocacy, marine research and science education involving protection of marine ecosystems and wildlife, sustainable seafood, climate change and ocean plastic pollution. Prior to joining the aquarium in 1989, Ken was a writer and editor for 15 years with California newspapers, including the San Jose Mercury News and Monterey County Herald, with a focus on coastal, land use and environmental issues.  As a member of the Mercury News staff, he shared a Pulitzer Prize for contributing to coverage of the 1989 Loma Prieta earthquake, and is a past Jeopardy! champion. You can follow him on Twitter at @aquaken.  

The Blue Fish Radio Show
Monterey Bay Aquarium's Ken Peterson on Conservation

The Blue Fish Radio Show

Play Episode Listen Later Jun 3, 2016 28:13


The Monterey Bay Aquarium plays a leading role in rebuilding Sea Otter populations from their low of 50 to the current3,000 animals that make California's coast their home. So much more takes place at the aquarium that goes well beyond the glass walls of their amazingly huge tanks, such as tagging and tracking Great White sharks. , championing legislation to block the trade in shark fins, or conducting research on the health of Blue Fin Tuna populations.

Discover Community Media
Discover Janesville: Former KKK member and drug informant | Rock River Phil

Discover Community Media

Play Episode Listen Later Nov 26, 2014 96:00


On this episode of Discover Janesville with Yuri Rashkin: One time KKK member and drug informant Ken Peterson stopped in to explain how his life and he has changed since his infamous encounter with Geraldo Rivera in 1992.  Ken spoke of the importance of all people coming together to address problems that we have to address, including what's been happening in Ferguson, MO. Conductor of Rock River Philharmonic, Rob Tomaro stopped in to preview upcoming holiday concerts, discuss what makes a good conductor, and to share his original Christmas song, currently topping charts in Europe, "Don't open 'till Christmas". Be in the know.  Discover Janesville. This program was brought to you by: Basics Co-op: Home of Super Tuesday Sale.  Next sale coming up on December 2nd! Janesville Snow Removal: www.SnowRemovalOfJanesville.com The “A” Team, LLC, – Your Facebook professionals. “Raising Abel, the Life of Faith” by Ronald Ragotzy, MD. United Arts Alliance: Promoting arts and connecting artists in Rock County. Listen to past podcasts at www.DiscoverJanesville.com.   Follow the show on Facebook at Discover Janesville with Yuri Rashkin.  

508: A Show About Worcester

508 is a show about Worcester. Today’s panel is Ken Peterson and Brendan Melican. [display_podcast] Audio: mp3 link, other formats, feed Video: Downloads and other formats Contact info. [0:30] The podchraoladh endorses wheredoivotema.com, your source of Massachusetts voting info. [1:45] Ken is teaching Irish in Webster. A new class starts Thursday. There are also Irish … Continue reading "508 #127: Irish"

Our Wondrous World with Helena Margareta
Ken Peterson - channel for the Higher Masters

Our Wondrous World with Helena Margareta

Play Episode Listen Later May 7, 2008 60:00


Pre-recorded - The unique guest appearance of Ken Peterson, channel for the Higher Masters. Ken will channel the Archangel Michael who will answer questions regarding the Universe, our planet and other topics close to our hearts and curiosity.