Podcast appearances and mentions of jim robinson

The 2025 Premium Cigar Association (PCA) Trade Show saw Oscar Valladares Tobacco & Co. go back to its roots with its two new releases.  Over the past decade, Oscar Valladares has built a significant factory and farming operation in Honduras. One of the first people Valladares started working with was Jim Robinson, a Pittsburgh retailer. That project would be the Leaf by Oscar. Subsequently, Valladares would then produce the line synonymous with Robinson, Island Jim. Today Robinson's lines are now part of the Oscar Valladares Tobacco & Co portfolio - and this year the company would have no releases around Leaf by Oscar and Island Jim. Full PCA Report: https://wp.me/p6h1n1-wQt  

The 2025 Premium Cigar Association (PCA) Trade Show saw Oscar Valladares Tobacco & Co. go back to its roots with its two new releases.  Over the past decade, Oscar Valladares has built a significant factory and farming operation in Honduras. One of the first people Valladares started working with was Jim Robinson, a Pittsburgh retailer. That project would be the Leaf by Oscar. Subsequently, Valladares would then produce the line synonymous with Robinson, Island Jim. Today Robinson's lines are now part of the Oscar Valladares Tobacco & Co portfolio - and this year the company would have no releases around Leaf by Oscar and Island Jim. Full PCA Report: https://wp.me/p6h1n1-wQt  

SummaryIn this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today's fast-paced business environment, industry conferences are more than just a line item on the calendar—they're a powerful investment in growth, networking, and brand visibility. In this conversation, they share insights from recent conferences, emphasizing the need for clarity in communication, the value of follow-ups, and the importance of professionalism in appearance. The discussion also touches on the necessity of enjoying the experience and making the most of the opportunities presented at these gatherings.Drawing from their recent experiences at shows like SPECS and RIFMA, Jim and Neil highlight how every handshake, elevator pitch, and face-to-face meeting can help ignite new partnerships or strengthen existing ones. Trade shows open doors not just for immediate ROI, but for long-term connections—sometimes leading to lucrative projects months down the line. Their advice? Stay authentic, know your brand, and approach each conversation with purpose.Jim and Neil also remind listeners that while prepping for conferences, it's crucial to put your best foot forward. Dress the part, but don't lose your unique spark—whether you're in dress shoes or a themed costume for a special event. Above all, remember to have fun. After all, the relationships you build and the experiences you collect at these events are what truly set your business apart!Show Notes(00:00) Maximizing Client Engagement at Conferences(03:30) Networking Opportunities at Business Events(06:36) Staying True to Your Brand(10:35) Seizing Conference Opportunities(13:49) Exploring Retail Construction and Facilities Conferences(17:42) How Uniqueness Wins Always(19:33) Having Fun in a High-Stress EnvironmentLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuiston

SummaryIn this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to streamline renovations and satisfy stringent client deadlines, illustrating the company's commitment to leveraging new tech while honoring the craft's core values.A significant portion of the conversation delves into the importance of client and employee feedback. Jim emphasizes the need for open, candid communication with clients, including regular quarterly business reviews, and how CGP uses the highest expectations from their toughest clients as a company-wide standard to ensure consistent excellence. He also discusses the value of being able to "fire" abusive clients, underscoring the company's confidence in its integrity and service.Collaboration over competition emerges as another theme, with Jim advocating for strong partnerships—both with clients and peer contractors—rather than an adversarial approach. He identifies common client-side mistakes, like slow communication, and suggests strategies for facility managers to nurture productive contractor relationships. Tune in today!Show Notes(00:00) Introduction(05:38) Strengthening Loyalty Through Partnerships(06:30) Employing a Consistent High-Standard Service Strategy(10:49) Overcoming Avoidance and Delayed Responses(14:00) Addressing Leadership and Professionalism Concerns(17:59) How Serving Other Benefits Everyone(21:04) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio

SummaryIn this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of becoming a CEO set him on a path of entrepreneurship, eventually building a company renowned for its consistent client relationships, innovation, and strong core values.Jim discusses the early challenges, resourcefulness, and milestones that have shaped CGP, from starting with handwritten invoices and losing money in its first year to growing into a twenty-five-million dollar company. Throughout the conversation, Jim emphasizes the importance of meeting both the needs and wants of clients—going beyond simply fixing things to making clients look good and feel valued.Listeners get a behind-the-scenes look at the company's culture, including its dedication to integrity, family-like treatment of employees, and a commitment to sustainability and innovation. Jim's leadership philosophy focuses on differentiation through genuine care for both clients and employees, technological advancement, and always striving to be ahead of industry trends. This episode is a treasure trove of wisdom for business owners and aspiring leaders alike!Show Notes(00:00) Introduction(04:10) CGP's Evolution Under Jim's Leadership(08:02) Understanding Clients' Needs and Wants(11:12) How CGP Pioneered Facility Maintenance(13:28) Cost-Effective Business with Educational Benefits(18:49) Future-Proofing Through Innovation(22:33) Sustainable Project Efficiency Strategies(24:27) Efficient and Eco-Friendly Vehicle ManagementLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio

SummaryIn this episode of Service Evolution, host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectations upfront, you can better assess whether a vendor can meet your demands and create a strong alignment. Jim provides examples from his own experiences, highlighting the critical role of communication and reliability in maintaining successful vendor relationships.Jim also touches on negotiation strategies for facility managers, explaining that understanding the true value of the service being provided is crucial. He encourages setting clear expectations and understanding market demands to ensure fair pricing without compromising service quality. Additionally, Jim discusses identifying red flags that suggest a vendor may not be the right fit, such as poor communication and a lack of preparedness.Furthermore, Jim addresses the importance of aligning corporate values with vendors. He shares insights on making sure that core values such as integrity and respect are upheld in all business dealings. He believes that collaborating with other service providers can optimize outcomes for the end user.Overall, Jim underscores the significance of frequent assessments and open communication to ensure that vendor partnerships remain beneficial and aligned with company values. His advice is rooted in his extensive experience and aims to foster long-term, productive relationships that serve both sides well!Show Notes(00:00) Introduction(06:15) Service Provider Compatibility Checklist(08:35) Vendor Contracts: Frequent Reevaluation Needed(12:23) Collaborative Leadership for Greater Good(14:35) Core Values and Corporate Alignment(17:25) Clarity in Negotiation ConversationsLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn this episode of Service Evolution, host Jim Robinson explores the intricacies of crisis leadership across sectors like retail, hospitality, and facility management. The discussion pivots on the necessity of guiding teams through crises while promoting independence to reduce reliance on leadership during emergencies. Communication and repetition are underscored as vital tools in skill development and effective crisis management, echoing Tony Robbins' sentiment: "Repetition is the mother of skill."The conversation highlights the significance of morale maintenance, suggesting spontaneity as a means to alleviate stress and invigorate office atmospheres. Simple acts, such as buying lunch or coffee, are presented as ways to reset team dynamics and improve morale. Jim shares a poignant story of inadequate crisis handling—a property fire where the manager's failure to communicate escalated tenant stress—contrasting it with more successful management stories where calm conduct and organized communication were pivotal.Emphasizing the importance of mental health, Jim advocates for open conversations and support frameworks, promoting the idea of "adding certainty" to stabilize chaotic scenarios. He stresses that effective crisis management is a cornerstone of his business, and encourages ongoing dialogues about these experiences within the audience. In sum, the episode provides practical insights into leading teams through crises with an emphasis on preparation, effective communication, and morale-boosting to improve outcomes and foster resilience.Show Notes(00:00) Introduction(03:14) Crisis Management and Team Training(06:49) Fostering Office Spontaneity(11:35) Calm Crisis Management and Processing(13:41) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction Services

The K&M Tire Dealer Conference and Trade Show remains one of our favorite events each year. From fantastic education sessions featuring the latest technology and data to a hoppin' trade show floor, it's an event that always has something to look forward to. This episode of What's Treading, recorded live at this year's show, captures insights from tire manufacturers showcasing their newest products. We spoke with industry representatives about new tire launches and key product updates at the K&M trade show. They explained why the event remains a top choice for tire professionals in the K&M network.Jessica Atkinson from Continental Tire shares details about Continental's industry-leading Total Confidence Plan and highlights new and existing tire offerings. She emphasizes how the event creates opportunities to connect with dealers, reflect on the past year, and discuss upcoming trends.Darrell Sparks from Hankook Tire walks through five new products. This includes a car hauler tire and a popular line-haul trailer tire. He explains how OEM partnerships with Stoughton Trailers and Hyundai continue to strengthen their market presence.Tyler Haller from Nexen Tire introduces the N'Blue 4 Season 2, an all-weather tire with a 70,000-mile treadwear rating. He shares the positive market feedback and describes how the K&M show stands out for its vendors and networking opportunities.Jim Robinson from Kumho Tire showcases six tread patterns and describes the show as a one-of-a-kind experience that feels like a client reunion. Other manufacturers share the same perspective:The K&M Tire Dealer Conference & Trade Show is truly an industry reunion. Whether unveiling new products or reconnecting with long-time partners, the tire manufacturers we spoke with consider this event essential for dealers and suppliers. Tire Review: www.tirereview.comHunter Engineering: www.hunter.com

SummaryIn this episode of Service Evolution, host Jim Robinson delves into the pressing issue of the skills gap in the trades and crafts industries. The discussion kicks off with Jim exploring why there's a shortage of skilled tradespeople, suggesting that the allure of technology and phones might be drawing young people's attention away from traditional crafts. He emphasizes the importance of reigniting passion and enthusiasm for trades, stressing that finding passion in one's work can lead to a fulfilling career.Jim also talks about the role of trade schools and the necessity of teaching both technical and soft skills to inspire the next generation. He shares his personal excitement about building a new fifteen hundred square feet training facility in the Phoenix area, aiming to provide hands-on learning opportunities. Jim underscores the urgency of introducing students, even from elementary level, to the potential and value in trades, positioning crafts as a valid alternative to college.The episode touches on the need for businesses to incentivize young professionals and how being realistic about career prospects is essential. Jim shares anecdotes highlighting the allure and misconceptions about success achieved through unconventional paths, like becoming a YouTuber. Overall, the episode calls for concerted efforts from various stakeholders to encourage and support the development of skilled tradespeople, emphasizing action and collaboration in bridging the skills gap.Show Notes(00:00) Introduction(05:22) Promoting Trade Education Early(07:49) Aspiring Influenced and Unrealistic Dreams(11:56) Cultivating Future Professionals(12:56) Sponsorships for Career-Ready Students(14:42) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn this episode of Service Evolution, host Jim Robinson is recording live from the 2025 RFMA Annual Conference in Las Vegas. Speaking to Luiz Flores and Rick Miller, Jim explores the dynamic world of autonomous leadership and hears the personal journeys of each guest. Jim kicks off the episode by emphasizing the critical need for strong leadership in today's world, highlighting how it begins at home and extends into professional environments.Luis, the first guest, shares his experience of embracing discomfort to grow as a leader and how autonomy has fostered his development. He underscores the life-changing impact of this leadership style, which encourages creativity and freedom to explore innovative ideas. Furthermore, Luis appreciates how autonomy empowers individuals to navigate challenges, create solutions, and ultimately realize their full potential.Additionally, Rick, an old friend and mentor of Jim, offers a seasoned perspective on autonomous leadership. He discusses the importance of maintaining a calm and respectful demeanor while leading a team, emphasizing the value of feedback and continual improvement. He also shares anecdotes about his 4 pm, Friday meetings, designed to recap the week and prepare for upcoming challenges, all while fostering a sense of accountability.Throughout the discussion, Jim stresses the importance of letting leaders grow by allowing them the freedom to fly. This episode serves as a beacon for current and aspiring leaders looking to harness the power of autonomous leadership to inspire and elevate their teams. Tune in to discover how autonomy can be a catalyst for growth and success!Show Notes(00:00) Introduction(05:00) Autonomous Leader Insights(07:23) Calm Communication for Respectful Leadership(10:25) Professional and Approachable Leadership(13:19) Adjusting Social Meetings EfficientlyLinksJim Robinson CGP Maintenance and Construction ServicesLuis FloresRick MillerRestaurant Facility Management Association (RFMA)

CHICK WEBB THE JUNGLE BAND New York, June 14 & 27, 1929 Dog bottom (wp vcl), Jungle mama [Jungle blues Ward Pinkett (tp,vcl)Edwin Swayzee (tp) Bob Horton (tb) Hilton Jefferson, Louis Jordan (as,cl) Elmer Williams (bt,cl) Don Kirkpatrick (p) John Trueheart (bj,g) Elmer James (tu) Chick Webb (d) New York, March 30, 1931 Heebie jeebies, Blues in my heartShelton Hemphill, Louis Hunt (tp) Louis Bacon (tp,vcl) Jimmy Harrison (tb) Benny Carter (cl,as,arr) Hilton Jefferson (cl,as) Elmer Williams (cl,ts) Don Kirkpatrick (p) John Trueheart (bj,g) Elmer James (tu,b) Chick Webb (d,celeste,bells) GEORGE LEWIS AND HIS NEW ORLEANS STOMPERS Edgar Mosley's Home, New Orleans, LA, May 15, 1943New Orleans hula, Don't go ‘way nobodyJim Robinson (tb-1) George Lewis (cl) Lawrence Marrero (bj) Sidney Brown (tu) Edgar Mosley (d) Live “Gypsy Tea Room”, New Orleans, LA, May 16, 1943Climax rag, Just a closer walk with thee, I ain't gonna give nobody none o' this jelly-roll, Careless loveKid Howard (tp) Jim Robinson (tb) George Lewis (cl) Lawrence Marrero (bj) Chester Zardis (b) Edgar Mosley (d) MIFF MOLE AND HIS MOLERS New York, August 30 & September 1,1927Imagination, Feelin' no pain, Original dixieland one-step, My gal SalRed Nichols (cnt) Miff Mole (tb) Pee Wee Russell (cl,ts) Fud Livingston (cl,ts,arr-1) Adrian Rollini (bassax) Arthur Schutt (p) Dick McDonough (bj-1) Eddie Lang (g) Vic Berton (d) JELLY ROLL MORTON Library of Congress, Washington, D.C., May 23-June 12, 1938“Tiger rag – Quadrille (y su metamorfosis)(Medley

CHICK WEBB THE JUNGLE BAND New York, June 14 & 27, 1929 Dog bottom (wp vcl), Jungle mama [Jungle blues Ward Pinkett (tp,vcl)Edwin Swayzee (tp) Bob Horton (tb) Hilton Jefferson, Louis Jordan (as,cl) Elmer Williams (bt,cl) Don Kirkpatrick (p) John Trueheart (bj,g) Elmer James (tu) Chick Webb (d) New York, March 30, 1931 Heebie jeebies, Blues in my heartShelton Hemphill, Louis Hunt (tp) Louis Bacon (tp,vcl) Jimmy Harrison (tb) Benny Carter (cl,as,arr) Hilton Jefferson (cl,as) Elmer Williams (cl,ts) Don Kirkpatrick (p) John Trueheart (bj,g) Elmer James (tu,b) Chick Webb (d,celeste,bells) GEORGE LEWIS AND HIS NEW ORLEANS STOMPERS Edgar Mosley's Home, New Orleans, LA, May 15, 1943New Orleans hula, Don't go ‘way nobodyJim Robinson (tb-1) George Lewis (cl) Lawrence Marrero (bj) Sidney Brown (tu) Edgar Mosley (d) Live “Gypsy Tea Room”, New Orleans, LA, May 16, 1943Climax rag, Just a closer walk with thee, I ain't gonna give nobody none o' this jelly-roll, Careless loveKid Howard (tp) Jim Robinson (tb) George Lewis (cl) Lawrence Marrero (bj) Chester Zardis (b) Edgar Mosley (d) MIFF MOLE AND HIS MOLERS New York, August 30 & September 1,1927Imagination, Feelin' no pain, Original dixieland one-step, My gal SalRed Nichols (cnt) Miff Mole (tb) Pee Wee Russell (cl,ts) Fud Livingston (cl,ts,arr-1) Adrian Rollini (bassax) Arthur Schutt (p) Dick McDonough (bj-1) Eddie Lang (g) Vic Berton (d) JELLY ROLL MORTON Library of Congress, Washington, D.C., May 23-June 12, 1938“Tiger rag – Quadrille (y su metamorfosis)(Medley

SummaryIn this episode of Service Evolution, host Jim Robinson explores the importance and impact of giving back to the community, particularly within the construction trade, sharing an emotional personal story about his own experience with homelessness at a young age and how receiving a small act of kindness—a warm winter jacket—had a profound effect on his life. This pivotal moment propelled Jim to consistently seek ways to give back, which he emphasizes is vital for personal growth and community development.Jim discusses the significance of philanthropy in business, stating that successful companies should incorporate giving back into their core values. He introduces the idea that philanthropy isn't just about financial contributions but also about using one's unique talents and skills to benefit others.This episode also highlights the impact of collective efforts through organized charity events and partnerships, such as with the Restaurant Facility Management Association (RFMA), which organizes soup kitchen projects in host cities. This collective action fosters team unity and makes a lasting difference in local communities. Jim argues that philanthropy creates a cycle of abundance, where giving freely without expecting anything in return leads to unexpected returns, both emotional and material. He encourages businesses to start by understanding their team's struggles and interests to identify where and how they can make the most significant impact.Ultimately, this episode encourages listeners to find their unique way to give back, reinforcing that even the smallest actions can have transformative effects!Show Notes(00:00) Introduction(00:42) The “Five to Thrive” Philosophy(05:40) Cultivating Loyalty Through Community Service(07:52) RFMA's Empowering Give Back Initiative(11:33) Exploring the Profound Impact of Giving Back(14:48) The Role of Leadership in Philanthropy(17:30) How Even Small Donations Matter(20:34) Financial Abundance from Giving GenerouslyLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn this episode of Service Evolution, host Jim Robinson shares invaluable insights on staying motivated and navigating economic challenges, revealing how his company has thrived for almost forty years. He emphasizes the significance of operating a cash-oriented business, as it provides financial freedom and insulation from the noise created by social and economic rhetoric. This principle has kept CGP thriving without a single year of revenue decline. Economic challenges are viewed not as threats but as information to guide business decisions.Central to Jim's perspective is the concept of having only a "Plan A." Drawing inspiration from Tom Cruise, Jim argues that having a Plan B ultimately leads to settling for it. By committing fully to Plan A, one is forced to navigate through trials and tribulations, driving results and achieving success. This approach fosters a culture of dedication and relentless pursuit of goals among his employees.Additionally, Jim underscores the importance of setting goals and developing rituals. He shares his personal practice of writing down goals and revisiting them daily as a mechanism to program his subconscious for success. He also speaks of having a contract with oneself, ensuring focus and commitment to personal growth and positive impact.Jim's reflections emphasize creating a supportive and resilient business culture. By nurturing an environment that values loyalty, clear goals, and a singular focus on success, businesses can thrive even in challenging times. This episode serves as a powerful reminder of the importance of culture, discipline, and an unwavering commitment to one's goals.Show Notes(00:00) Introduction(05:51) Embracing Plan A(09:15) Transformational Ninety Day Training(12:07) Self-Contract for Positive Impact(15:33) Navigating Circles of Influence(18:32) Moments of Realization(21:57) Teaching's Missed Learning Opportunities(23:30) Growth Through Teaching and PresenceLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn this episode of Service Evolution, host Jim Robinson dives deep into the transformative power of human resources with none other than the three-time MVP award-winning HR powerhouse, Maria Johnson. With her remarkable approach to hiring and fostering a culture rooted in compassion and values, Maria is changing the game in the corporate world.From the outset, Jim sets the tone by highlighting Maria's exceptional ability to integrate gut instinct with professional insight in hiring practices. Maria's journey into her current role began with meticulous research and an initial interview with the company's CFO, where she felt an immediate connection that resonated with her personal and professional values. This pivotal moment solidified her resolve to join a company that truly values HR as a service-oriented department.A central theme of the episode is the concept of "second chance hiring"—a practice that Maria champions passionately. Her approach is predicated on the belief that everyone, regardless of their past, deserves an opportunity to rebuild and thrive. This philosophy not only transforms the lives of the individuals hired but also enriches the company's culture by fostering an environment of understanding and compassion.Additionally, Maria's role goes beyond traditional HR functions; she is a beacon of hope and support for employees. Her ability to connect with people, ask insightful questions, and build rapport quickly has made her an invaluable asset. Her dedication is evident in the stories of employees who, given a second chance, have not only turned their lives around but have also become integral parts of the company's success.This episode is a must-listen for anyone in HR or leadership roles. Maria's story and insights provide a roadmap for creating a more inclusive, supportive, and ultimately successful workplace. Tune in now!Show Notes(00:00) Introduction(03:49) Connecting Virtually with Technology(06:52) How Empathy Fosters Opportunity and Growth(10:47) Trusting in Your Gut and Investing in People(16:11) Identifying Overlooked Service Opportunities(16:45) Embracing Second-Chance Hiring(19:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMaria Johnson

SummaryIn this episode of Service Evolution, host Jim Robinson is joined by Lori Prust for part two. Lori is the owner of SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR's vision is to foster a new trend of unconventional women, helping them cultivate self-awareness while empowering them to uplift and support others in their community.Central to Lori's coaching philosophy is the transformative power of self-awareness. She emphasizes beginning with inner reflection to understand personal motivations and stress triggers—using prevalent tools like the Enneagram framework to decode personality types and guide personal growth. Through weekly sessions, this methodology helps clients discover stress management techniques, develop emotional intelligence, and craft intentional growth plans.Throughout the episode, Lori discusses the importance of recognizing past experiences to identify personal values and themes that shape one's journey. Additionally, she shares compelling success stories, illustrating how clients have navigated workplace stresses to achieve significant life changes. Faith and service are integral to Lori's approach, incorporating faith-based elements for those interested. This holistic and personal approach in coaching not only aims to build confident leaders but also cultivates a deeper sense of self-worth and emotional balance.Show Notes(00:00) Introduction(04:21) Understanding How the Enneagram Aids Personal Growth(07:23) Focusing on Self-Improvement to Achieve Growth(11:19) How Personality Enhances Leadership Strengths(17:20) The Introspection and Structure of Lori's Program(21:46) Helping Individuals Recognize and Manage Stress(24:14) About Mentoring and Financial Peace Courses(26:59) Exploring Personal Growth(28:20) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesLori PrustSOAR Clarity

THE SHY YETI at Christmas. First broadcast on FAB RADIO INTERNATIONAL at 19:00 on December 22nd 2024. This week's special guest our old friend PAUL CHANDLER, THE SHY YETI himself who, because it is very nearly Christmas, has decided to pop round for a bit of a festive chat next to our FAB TOWERS crackling seasonal fireplace. So, we'll be talking about all sorts of nonsense including his favourite traditional festive viewing which includes several horror films, the bauble that was once JIM ROBINSON from NEIGHBOURS, those BERGERAC and DOCTOR WHO Christmas Specials, MORECAMBE AND WISE, THE LEAGUE OF GENTLEMEN, INSIDE NUMBER NINE, THE AVENGERS, and a whole load of other archive television related nonsense as we meander through the next hour. PLEASE NOTE - For Copyright reasons, musical content sometimes has to be removed for the podcast edition. All the spoken word content remains (mostly) as it was in the broadcast version. Hopefully this won't spoil your enjoyment of the show.

SummaryIn this episode of Service Evolution, host Jim Robinson is joined by Lori Prust, owner and coach at SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR's vision is to foster a new trend of unconventional women, helping them cultivate self-awareness while empowering them to uplift and support others in their community.Lori shares her personal story of feeling out of alignment in her corporate job, and credits Jim as one of the catalysts who encouraged her to explore her passion further. With his mentorship and her own introspection, Lori became a life coach certified and eventually left her secure but unsatisfying corporate career. She emphasizes the importance of recognizing and nurturing one's unique strengths and talents.Furthermore, a unique aspect of Lori's journey is her collaboration with her daughter, Anna, in building SOAR. This mother-daughter duo combines their strengths to create a synergistic team dedicated to helping others achieve personal and professional growth. They leverage tools like the Enneagram for personal development, ensuring that their clients receive tailored coaching experiences.Lori also touches on the role of faith in her journey, highlighting how her Christian beliefs guide her approach to coaching and business. She underscores the importance of serving others, whether it's through personal interactions or broader philanthropic efforts, aligning with her mission of giving back. Listen today!Show Notes(00:00) Introduction(01:52) Lori's Exit from the Corporate World(04:23) Defining Moments That Encouraged Lori to Coach(07:30) Navigating New Career Challenges(9:31) The Role of Faith in the Creation of SOAR Clarity(14:02) Lori's Daughter's Involvement in SOAR(17:57) Lessons Lori Learned in the Corporate World(23:49) Encouragement to Transition into Coaching(24:47) Closing ThoughtsLinksJim Robinson CGP Maintenance and ConstructionLori PrustSOAR Clarity

SummaryIn this episode of Service Evolution, host Jim Robinson explores the dynamic world of facility management, emphasizing the significant role technology has played in transforming the industry. Jim shares his journey in the space, highlighting how the shift from manually handwritten work orders to more sophisticated AI-driven processes has revolutionized efficiency and client satisfaction.One notable point Jim makes is the need for facility managers to embrace technological changes rather than shunning them. AI, despite its current verbosity and occasional ambiguity, has the potential to enhance operational efficiency. For instance, AI is already being used to generate detailed analytics on equipment life, driving behaviors, and safety measures, which leads to improved performance and cost savings.Additionally, Jim underscores the importance of continuous learning and adaptation. He shares an inspiring anecdote about Dan Cathy from Chick-fil-A, who would learn a new app daily to stay technologically current. This approach not only helped Cathy stay ahead but also ensured that his team benefited from the latest technological advancements.In conclusion, Jim's message is clear: facility managers must stay engaged, embrace technology, and continuously adapt to remain competitive. The transition might be challenging, but the long-term benefits, including increased efficiency and staying ahead of client demands, make it worthwhile. Tune in today!Show Notes(00:00) Introduction(04:00) How Technology Has Shifted Client Expectations(13:05) How AI Improved Safety and Optimized Workdays(14:05) The Quickly Evolving Nature of Technology(17:13) Learning New Technology RegularlyLinksJim Robinson CGP Maintenance and Construction

SummaryIn this episode of Service Evolution, host Jim Robinson explores the importance of authenticity and integrity in leadership, particularly in the context of hiring and team development. Jim emphasizes selecting team members who not only excel in their roles but also embody genuine service and a commitment to helping others. Additionally, he underscores his leadership style as autonomous, believing that micromanagement stifles creativity and growth. Clarity in expectations, Key Result Areas (KRAs), and Key Performance Indicators (KPIs) are paramount for fostering an environment where team members can thrive and innovate independently.Jim also discusses the cultivation of leadership skills within the team, pointing out that not everyone aspires to climb the corporate ladder; instead, some aim to excel within their current roles. He stresses the importance of mentorship and targeted training, including the application of Maslow's hierarchy of needs and spiral dynamics theory, to foster deep connections and drive personal and professional growth.Furthermore, authenticity is a recurring theme in Jim's strategy for building and maintaining relationships. He champions bringing one's ego and true self to the table to create genuine connections, which he believes are key to successful business relationships. Authentic leaders, he argues, are often philanthropic and visionary, looking beyond immediate results to long-term impacts. The episode concludes with Jim noting the current societal challenge of high demands and low delivery, advocating for aspiring leaders to focus on making their teams the best they can be through inspiration and support.Show Notes(00:00) Introduction(05:16) Philanthropy's Role in Leadership(08:28) Authenticity When Building Client Relationships(11:30) How Compassion Positively Impacts Lives(15:55) Aspiring Leaders Inspire Improvement(17:23) Empowering Others to Elevate EveryoneLinksJim Robinson CGP Maintenance and Construction

Support the showThis podcast is brought to you free of charge through the donations of generous people.If this content blessed you and you would like to help us reach more people, please take a few minutes to rate our podcast and leave us a review.If you'd like to support us financially, you can make donations hereIf you'd like to learn more about us you can visit our website.If you'd like to contact us directly follow this link. If you enjoyed this teaching, Pastor Jacob has another conversation-style podcast that we think you'd really enjoy. Check it out here!

Support the showThis podcast is brought to you free of charge through the donations of generous people.If this content blessed you and you would like to help us reach more people, please take a few minutes to rate our podcast and leave us a review.If you'd like to support us financially, you can make donations hereIf you'd like to learn more about us you can visit our website.If you'd like to contact us directly follow this link. If you enjoyed this teaching, Pastor Jacob has another conversation-style podcast that we think you'd really enjoy. Check it out here!

SummaryIn this episode of Service Evolution, Shawn Black and Jim Robinson are joined by Joshua Witte, the Director of ESG Sustainability and Energy at Dollar Tree. The interview explores Dollar Tree's ESG (Environmental, Social, and Governance) program and its progress over the past three years. Joshua shares that Dollar Tree has set ambitious goals to achieve net zero emissions by 2050 through the implementation of various initiatives to reduce waste and improve energy efficiency. Additionally, Shawn, Jim, and Joshua discuss the importance of incremental changes and getting vendors to buy into sustainability efforts with the conversation touching on the challenges of sustainability regulations in different countries. This approach highlights the need for companies to measure and reduce their carbon footprint, engage with stakeholders, and align with sustainability goals, emphasizing the importance of starting with low-hanging fruit and gradually building upon it.Moreover, the conversation analyzes the importance of implementing an ESG program and the challenges and benefits associated with it, calling to the financial savings and operational efficiencies that can be achieved through sustainability initiatives. Lastly, Joshua shares his experiences and lessons learned from implementing an ESG program and provides advice for companies looking to start their own. Overall, this episode emphasizes the urgency and opportunity for companies to take action and make a positive impact on the environment and society.Show Notes(00:00) Introduction and Catching Up(02:48) Progress and Goals(06:08) Implementing Initiatives(09:19) The Power of Incremental Changes(11:13) Engaging Vendors in Sustainability(14:52) Challenges of Waste Reduction(19:07) Tangible vs Digital(21:04) Navigating Sustainability Regulations(25:06) Engaging Stakeholders for ESG Success(28:35) Starting with Low-Hanging Fruit: A Gradual Approach to Sustainability(32:52) Advice for Companies Starting Their Own ESG ProgramLinksShawn BlackJim Robinson CGP Maintenance and ConstructionJoshua WitteDollar Tree

Several 1940's sessions recorded in New Orleans featuring players who had been active since the first decades of the 20th Century - Kid Rena (with Jim Robinson, Alphonse Picou, Big Eye Louis Nelson, Willie Santiago, Albert Glenny and Joe Rena), The New Orleans Pioneers (with Peter Bocage, Picou, Nelson, Sidney Bechet on piano, Walter Decou, Pops Foster, Louis Keppard and Paul Barbarin) and Wooden Joe Nicholas (with Robinson, Louis Nelson, Albert Burbank, Joe Petit, Lawrence Marrero, Johnny St. Cyr, Austin Young, Baby Dodds, Cie Frazier, Albert Jiles, Slow Drag Pavageau and others) --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

SummaryIn this episode of Service Evolution, Shawn Black and Jim Robinson dive deep into the service industry's current economic challenges, offering a wealth of advice for business leaders navigating recessionary fears. The conversation spans several critical topics, including customer retention, revenue diversification, and cost management, stressing the importance of understanding financial realities in business. Shawn and Jim both additionally emphasize the necessity of having a clear plan and staying organized to steer through turbulent times effectively, discussing how providing exceptional value to clients and setting prices based on deliverables and perceived quality can help businesses maintain their footing. This approach is particularly crucial in ensuring that businesses do not fall into the trap of competing solely on price, which can erode value and quality. Also highlighted is the transformative role of technology in the service industry. By leveraging new tech tools, businesses can enhance efficiency and speed, meeting the evolving demands of their customers. However, they caution that integrating new technologies should be done judiciously to ensure cost-effectiveness. Both hosts bring home the point that the right blend of authenticity, creativity, and leadership support is vital to fostering an evolving, loyal workforce. Their discussion offers valuable insights and practical advice, inviting leaders to stay proactive and resilient.Show Notes(00:00) Introduction and Overview(04:36) Cost Management: Trimming Fat Without Losing Quality(11:31) The Role of Technology in the Service Industry(16:11) Revenue Diversification: Adding Value to Clients(20:21) Customer Retention and Loyalty in the Service Industry(22:09) Avoiding Fear-Based News and Focusing on GrowthLinksShawn BlackJim Robinson CGP Maintenance and Construction

Great and influential black New Orleans dance band recorded twice in 1927 featuring the Morgan brothers with Jim Robinson on trombone, Sidney Brown on bass and Earl Fouche on alto sax. Two recreation sessions featured John Handy on alto and Kid Sheik Cola on trumpet with one session done in London with members of the Barry Martyn band and one in New Orleans with Kid Howard, Jim Robinson, Andrew Morgan and George Guesnon. --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

Great and little-recorded clarinetist from the earliest days of the 20th Century in New Orleans . . Big Eye Louis was one of the busiest of the first generation of jazz players and exerted considerable influence on Sidney Bechet and Jimmy Noone, among others. Here are some of his very few recordings with Kid Rena's Delta Jazz Band in 1940 (with Alphonse Picou, Jim Robinson and others), John Reid's New Orleans Pioneers in 1944 (with Picou, Peter Bocage, Walter Decou, Pops Foster and Bechet on piano), Wooden Joe Nicholas' Band in 1949 (with Louis Nelson and Louis Keppard) and his own groups in 1949 (with Charlie Love, Louis Nelson, Louis Gallaud, Ernest Rogers and Johnny St. Cyr) --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

SummaryJoin us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson discuss team dynamics and managing the team during tough times. They explore the signs of underperforming or distrustful employees and the importance of addressing these issues. Furthermore, they analyze the need for continuous growth and the challenges of managing through shifts and changes, emphasizing the importance of a positive culture, ongoing support systems, and resilience training to maintain a healthy work environment.Shawn and Jim delve into understanding shifts and changes within the workforce, discussing employees they term "tractors" who are methodical and consistent, and "non-tractors" who experience highs and lows which may affect overall morale. They also touch on the impact of detachment and disconnection on employee performance, stressing that ongoing support and training are essential in maintaining resilience in the workforce.Jim underscores the necessity of addressing employees who hinder the business's progress. He remarks that leaders and managers are in the "fixing business" and should view these challenges as opportunities for growth. Effective communication, emotional maturity, and setting clear action items and accountability are highlighted as crucial steps in resolving internal issues among employees.Both Jim and Shawn shed light on personal challenges impacting business operations, discussing the importance of coaching and training employees to navigate these difficulties. The conversation extends to the external influences on employee performance, emphasizing an entrepreneurial mindset to propel the company forward. Overall, the episode highlights the significance of effective leadership and the profound impact it has on the success of a business.Show Notes(0:00) Introduction and Rushing the Content(4:00) Recognizing and Addressing Underperforming Employees(6:25) Managing Team Dynamics during Shifts(10:46) Creating a Positive Culture and Supportive Environment(12:36) In Sickness and in Health: Managing Employee Illness(17:19) The Role of Leadership in Minimizing Fallout(20:51) Minimizing Impact through Continuous Growth and Learning(25:22) Building Resilience in the Workplace(27:31) The Real Impact on BusinessLinksShawn BlackJim Robinson CGP Maintenance and Construction

SummaryJoin us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson delve into the intricate world of team dynamics and effective leadership. Jim starts off by describing the dire consequences of a weak link in a chain, emphasizing the necessity of identifying and addressing weaknesses within a team to prevent potential failures. This analogy sets the stage for a broader discussion on the importance of understanding and strengthening the "chain" in a business context, which requires consistent engagement, clear communication, and well-defined meeting agendas.Additionally, Jim and Shawn expand on the importance of balancing team performance in the workplace, exploring the concept of a balanced team dynamic and how it involves all departments working together in unison. They also discuss how imbalance can affect the overall performance of the company, touching on the role of leadership in sustaining high performance and the importance of training and professional development programs.Throughout the episode, Shawn and Jim highlight that effective team management becomes challenging when team sizes exceed eight to twelve members, necessitating the creation of smaller units. More manageable teams allow organizations to maintain high performance through forward-thinking, addressing both good and bad habits, and being disruptors who reassess ongoing processes. Furthermore, they underline the importance of loyalty among employees and the need for leaders to inspire while implementers execute. With growth inevitably comes challenges, heightening the importance of the 80/20 rule for delegating tasks, ensuring leaders can focus on critical responsibilities, and sharing practical strategies for sustainable high performance.Show Notes(0:00) Introduction(2:01) Creating a Balanced Team Dynamic(4:35) Identifying and Addressing Weak Links in the Chain(9:26) Fostering a Culture of Continuous Learning and Growth(13:03) The Role of Leadership in Sustaining High Performance(26:06) Maintaining High Performance(33:58) The Role of Leadership in Sustaining High Performance(36:35) ConclusionLinksShawn BlackJim Robinson CGP Maintenance and Construction

Support the Show.This podcast is brought to you free of charge through the donations of generous people.If this content blessed you and you would like to help us reach more people, please take a few minutes to rate our podcast and leave us a review.If you'd like to support us financially, you can make donations hereIf you'd like to learn more about us you can visit our website.If you'd like to contact us directly follow this link. If you enjoyed this teaching, Pastor Jacob has another conversation-style podcast that we think you'd really enjoy. Check it out here!

Support the Show.This podcast is brought to you free of charge through the donations of generous people.If this content blessed you and you would like to help us reach more people, please take a few minutes to rate our podcast and leave us a review.If you'd like to support us financially, you can make donations hereIf you'd like to learn more about us you can visit our website.If you'd like to contact us directly follow this link. If you enjoyed this teaching, Pastor Jacob has another conversation-style podcast that we think you'd really enjoy. Check it out here!

"Scaling coaching up to 600 students is possible and can have a significant impact." Sarah Brooks Today, Claire Pedrick hosts a conversation with Su Blanch, Claire Revell, Sarah Brooks, Sarah Marston and Jim Robinson about coaching and education - particularly but not exclusively higher education. Guests share their experiences and insights. Topics discussed include incorporating coaching into the curriculum, the value of reflection and thinking space for students, and the challenges of scaling coaching approaches. We touch on the importance of creating a coaching culture within educational institutions and the potential benefits for both students and staff.    Here are Sarah Brooks' articles Why Thinking Critically about Career Choices is Important | Edge Foundation The Career Development Plan: how large-group teaching helps to embed employability into the University curriculum for Business and Management students | Edge Foundation Contact s.brooks@sheffield.ac.uk Contact Details for everyone via Linked In: Su Blanch Claire Revell Sarah Brooks Sarah Marston Jim Robinson If you like this episode, subscribe or follow The Coaching Inn on your podcast platform to hear new episodes as they drop.     Coming Up: Next Episode: Become a Successful First-Time CEO with David Roche Soon: Why I Chose to Train with 3D Coaching - Shaney Crawford Key Words coaching, higher education, curriculum, reflection, thinking space, scaling coaching, coaching culture, funding, resources

SummaryJoin host Shawn Black on Service Evolution as he engages in a dynamic conversation with business strategist and service industry veteran, Jim Robinson. Shawn and Jim delve into the nuances of team performance across various levels—high, middle, and low—within the service industry. Additionally, they explore what distinguishes these performance tiers, the unique challenges of each, and how leaders can effectively guide their teams through these varied levels to enhance productivity and engagement.Through candid anecdotes and insightful discussions, the duo unpacks strategies for identifying potential in underperforming staff, the importance of structured training, and the role of leadership in fostering a culture of high achievement. They also tackle the topic of managing high performers, addressing both the rewards and complexities they bring to an organization.Whether you're a manager seeking to refine your leadership skills or an employee aiming to navigate the corporate ladder, this episode offers valuable perspectives on performance management that can transform your approach to workplace dynamics. Tune in to Service Evolution for a masterclass in cultivating a thriving, motivated workforce in the service industry.Show Notes(0:00) Introduction (0:53) Defining Performance Levels(4:55) The Evaluation Process of Performance Levels(9:24) Keeping Middle-High Performers Engaged(11:12) The Importance of Autonomy for High Performers(18:14) Managing and Motivating Middle Performers(22:40) Will Everyone Be a Top Performer?(25:16) Identifying the Cause of Low Performance(29:04) Leadership Adaptation for Different Level Performers(37:24) Closing Thoughts LinksShawn BlackJim Robinson CGP Maintenance and Construction

It's Apple Blossom week and with it being the 100th anniversary of the first Festival in 1924, Barry's guest is Jim Robinson whose father was a page in that inaugural event.  Jim talks about being an escort for Queen Susan Ford in 1975 and what it was like to have President Ford and Grand Marshal Bob Hope at his home!  Plus, how a couple of current annual Apple Blossom events actually got their start at Jim's family farm and an apartment in downtown Winchester.  

SummaryJoin hosts Shawn Black and Jim Robinson for an enlightening discussion on the critical role of social and emotional intelligence in the service industry. In this episode, they dive deep into the interplay of these vital skills and how they shape interactions and leadership within service-oriented businesses. Shawn, with his dynamic background in company development, and Jim, bringing his straightforward insights, explore how understanding and harnessing these aspects of intelligence can lead to more effective and empathetic leadership and service delivery. In our increasingly digital world, where remote work and Zoom interactions often leave us feeling disconnected, Shawn and Jim discuss the challenges and solutions to maintaining and enhancing essential skills like self-awareness and empathy to drive the overall success of service-oriented businesses. They'll also talk about the unique pressures and cultural considerations that affect how different roles within a company—from field technicians to executive staff—develop and utilize these essential skills.Whether you're leading a team or interacting with clients, this episode is packed with actionable advice and lighthearted moments to help you enhance your professional and personal interactions. Don't miss this engaging exploration of the less talked about but essential skills that can elevate your service game to the next level.Show Notes(0:00) Introduction (2:51) Emotional Intelligence in the Service Industry(6:33) How Zoom Fatigue Impacts Emotional Intelligence(10:03) Social Intelligence vs. Emotional Intelligence(11:51) Social Intelligence's Role in Leadership(18:39) Teaching Emotional Intelligence to New Hires(22:31) Strategies for Improving Social and Emotional Intelligence(26:43) Teaching Different Roles Social and Emotional Intelligence(32:41) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and Construction

SIDNEY BECHET CLARENCE WILLIAMS' BLUE FIVE New York, July 30, 1923Wild cat blues, Kansas City man bluesTom Morris (cnt) John Mayfield (tb) Sidney Bechet (cl,sop) Clarence Williams (p) Buddy Christian (bj) New York, c. October 3, 1923Tain't nobody's business if I do, New Orleans hop scop blues, Oh daddy bluesTom Morris (cnt) John Mayfield (tb) Sidney Bechet (sop) Clarence Williams (p) Buddy Christian (bj) BUNK JOHNSON BUNK JOHNSON'S BAND New Orleans, LA -, August 2, 1944Weary blues, Royal garden blues, Cee Cee rider, Careless loveBunk Johnson (tp) Jim Robinson (tb) George Lewis (cl) Lawrence Marrero (bj) Alcide “Slow Drag” Pavageau (b) Baby Dodds (d) DON EWELL SOLO Baltimore, prob August 1946Just You, Just MeDon Ewell (p) solos Free ‘N Easy! Continue reading Puro Jazz 19 marzo 2024 at PuroJazz.

SummaryIn this engaging and informative episode of the Service Evolution Podcast, Shawn Black co-hosts a dynamic discussion on the art of attracting top talent and mastering talent magnetism with Jim Robinson and special guest Clifton Savage. Clifton, founder and CEO of Service Leaders Society, has fifteen years of experience and a deep understanding of the contracting and manufacturing world. This episode dives deep into the crucial aspects of creating a workplace environment that attracts and retains the best in the industry.Listeners will gain invaluable insights into creating effective systems for recruitment, the importance of company culture, and the pivotal role of leadership in shaping a company's success. Clifton shares practical strategies for nurturing talent through tailored professional development, emphasizing the need for companies to adapt and evolve to meet their employees' unique needs and aspirations.Whether you're a CEO, HR professional, or team leader, this podcast offers a wealth of knowledge and actionable advice on transforming your organization into a talent magnet. Discover the secrets to fostering an environment where employees are motivated to grow, contribute, and succeed. Don't miss this opportunity to elevate your company's talent acquisition strategy and build a thriving, resilient workforce.For more insights and to access Clifton Savage's Attraction Blueprint, tune into this must-listen episode of the Service Evolution Podcast.Show Notes(0:00) Introducing Clifton Savage(5:26) Challenges in Trying to Attract Top Talent(8:35) Strategies for Optimizing Recruitment(12:12) Showcasing Company Culture to Attract Talent(18:36) Leadership Qualities that Entice Talent(24:54) Hiring Preparation for 2024's Innovative Trends(32:21) A Talent Pool Success Story(40:27) Action Steps for Implementing Recruiting Tactics(43:57) Professional Development as a Value Proposition(50:34) Measuring the Success of New Strategies(54:31) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionClifton SavageService Leaders Society

SummaryIn this conversation, Shawn Black and Jim Robinson discuss the latest customer service trends in the service industry. They emphasize the importance of customer service and the shift from a nice-to-have personal touch to a must-have while exploring the blurring line between a company's brand and its customer service. Additionally, they delve into the impact of technology, including messaging and chatbots, on customer service, as well as the responsible use of customer data. The conversation further covers the benefits and challenges of offering 24/7 customer service and the impact of a nonstop culture. The golden nugget of advice offered is to meet customer demand and deliver exceptional service. In this conversation, Jim Robinson emphasizes the importance of personal connection and developing relationships, and shares his own experiences in customer service that highlight the value of serving people. Jim believes that while technology may change, the power of connections remains constant, and he encourages businesses to meet the needs and wants of their customers to ensure their loyalty.Show Notes(0:00) The Importance of Customer Service in the Service Industry(3:00) The Shift from Nice to Have to Must-Have Personal Touch in Customer Service(6:36) The Blurring Line Between Brand and Customer Service(10:17) The Impact of Technology on Customer Service(13:46) The Rise of Messaging and Chatbots in Customer Service(18:17) Showcasing Company Values through Customer Service(24:18) Being Proactive in Customer Service(27:52) Using Customer Data Responsibly(31:17) Offering 24/7 Customer Service(35:26) The Impact of a Nonstop Culture on Customer Service(38:19) The Importance of Meeting Customer Demand(39:25) The Magic of Personal Connection(40:35) The Key to Business Success: Developing Relationships LinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“You have two types of buyers. One's a numbers buyer. It's how cheap can I get a burger because it's a survival tool and I'm going to feed the energy level. And then you have the other ones that need the personal care, the personal service.” - Jim Robinson, (2:54)“Scrutinize the tech, but don't spend too much time on this. Scrutinize but excel your decision making because you're going to be a dinosaur and antiquated as soon as you start because it's moving at breakneck speed. And the key in tech today is how do we speed up everything…but there's so much technology out there and the key is to decide what has to be sped up, what do you need faster, and then use technology to do that.” - Jim Robinson, (10:55)“[Customer service] has to be personable. So delivery of content, that's great. Use automation, accelerate the delivery of content, but it isn't going to change the way you see a brand. It's with the people that you see the brand.” - Jim Robinson, (17:31)“Your people that are delivering the customer service are conveying your [company] values. So whatever that company value is, it's when they get off of the value that you're delivering that the brand gets skewed.” - Jim Robinson, (19:43)“Collect the data that's pertinent so that you can serve them better. Meet needs and wants. Needs are simple, but wants are more complex because those are very individualistic…[needs] set a standard and then how do they want you to deliver that need. So meet needs and wants better than anyone else and you'll have a client forever.” - Jim Robinson, (30:00)

SummaryIn this episode of Service Evolution, Shawn Black and Jim Robinson explore the transformative landscape of customer service and leadership in 2024. They discuss the nuanced challenges of maintaining company culture in a remote work environment and the necessity of clarity in communication and face-to-face interactions. Additionally, they explore the shift toward automated services, sparking the balance between AI implementation and understanding customer needs. Lastly, Jim and Shawn highlight the significance of utilizing data to improve customer support strategies while emphasizing the need for urgent and versatile service channels.Show Notes(0:00) Introduction and Topic Overview(1:10) AI and Automation in Customer Service(3:28) Impact of AI on Jobs and the Future(6:13) Ensuring AI Enhances Customer Service(8:34) The Rise of Ghost Kitchens(9:49) Challenges of Opportunities of Remote Work(12:48) Maintaining Company Culture in Remote Work(19:20) The Growing Need for Real-Time Customer Support(23:31) Utilizing Data to Improve Customer Support Strategy(34:36) Effective Leadership in the Service Industry(36:41) Challenges for Leaders in 2024(38:51) Conclusion and Excitement for the Year Ahead   LinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“Everything comes from faith or fear. Faith, you believe it's going to happen, or fear, you believe all hell is going to break loose and the world's going to end. You get to choose one of those. But I'd say you have to go in faith. You have to believe that things are going to be okay, that we're all going to learn something new, we're going to find to look at things not from a fear base.” - Jim Robinson, (3:28)"It's important to recognize what your true authentic behaviors are. If you're just an execution person, if you just want to execute and drive results, sitting in a home office, that's a great place for you because you're just going to drive results because there's less disturbances. If you're relational and you get deprived of the relational opportunity, you're going to feel deprived and you're going to feel defeated because executing on results isn't your top priority." - Jim Robinson (17:20)"There's a lot of data in that time frame that is really important to the partnership and making sure that we stay the course, even in the challenging times. It's being supportive. Be corrective, be instant, call it and see it, state it as it is, but correct the behavior, but keep the partnership. There's a tremendous benefit to the buyer when there's longevity." - Jim Robinson, (25:14)"So you have to make sure as a leader that, you know, all eyes are on you. Even when you think they're not, they're still watching. And so the high sense of urgency, move quickly, talk quickly, explain with clarity, and that alone is going to influence their decision to either follow you or to abandon ship." - Jim Robinson, (36:13)

SummaryGet ready for a high-energy episode of Service Evolution as hosts Shawn Black and Jim Robinson sit down with world-renowned keynote speaker, best-selling author, and podcast host, Jim Knight. As a training and development expert, Jim teaches organizations of all sizes how to attain their own “rock star” status. Jim utilized his experiences and natural-born creativity to consistently develop cutting-edge training concepts, which have won numerous outstanding awards. Additionally, Jim has been recognized by Training Magazine as representing one of the Top 125 training companies in the world out of all industries, and has been featured in many notable publications such as Forbes Magazine, Inc. Magazine, Fast Company, Entrepreneur Magazine, and Fox Small Business News. In this captivating conversation, Jim delves into one of his most recent books and keynote presentation Create Unforgettable Experiences and Turn Customers into Fans, which ranked among Amazon's #1 Best Sellers list. He also offers a plethora of insights that are vital for any service industry leader aspiring to elevate their customer service game to new heights of excellence.Show Notes(1:12) Introduction to Jim Knight(5:56) The Importance of Being Customer Obsessed(9:00) Practical Tips for Personalizing Customer Service(12:15) Turning Moments from Mediocre to Amazing(17:35) Occupying a Customer's Mental Shelf Space(23:37) Success Stories of Companies' Raving Fans (29:22) Obtaining a Permanent Spot in the Client's Mind(36:54) Actionable Ways to Make a Bigger Impact on Customers(43:52) Closing QuestionLinksShawn BlackJim Robinson CGP Maintenance and ConstructionJim KnightKnight SpeakerQuotes“I think if you can personalize it, and I would go even farther to say if you could truly customize and individualize the [customer] experience...not that you have to go completely over the top, but I do think when you can make somebody feel seen and heard, you got them. You got them for a little bit longer. I don't know how long you bought them, but you just got them a whole lot longer than if it was just transactional. That's absolutely not good enough. You've got to make it about them.” - Jim Knight, (9:07)“If there's a way for you to focus exclusively on the team members, you get them to have a positive experience and you love on them, they're going to keep showing up. They're going to be engaged. You will create an army of giants who will then parlay up to the top to take care of the guests.” - Jim Knight, (16:31)“I think it's a combination of what you're saying and what you're doing that ultimately gets to that emotional connection. I think if you get ensconced into their mental shelf space, you've avoided that mediocrity. And maybe the bar really is so low that if you did a little bit more than what they were expecting, I think you're going to win. And I think companies who focus on this will leapfrog their competitors.” - Jim Knight, (29:47)“Immediate stuff that you can start doing right now is hire awesome people, do these fundamentals, but then at the back end, the very last one, you've got to go over the top when it comes to service recovery.” - Jim Knight, (39:08)“I talk a lot about organizational cultures and a part of that is service. I'm a firm believer that, regardless of your position, I think a single person with great ideas can start a revolution. That's how countries are overthrown. That's how philanthropic organizations get started. That's how company cultures get amped up. I think everybody who's listening or watching right now, regardless of their role, can start coming to the party, giving some really good ideas, and thinking creatively.” - Jim Knight, (42:32)

Great early version of the George Lewis band, featuring the trumpet player the leader always said was his favorite - Elmer "Coo Coo" Talbert. Live and transcription recordings from 1949 to 1950 (when Talbert died) also featuring Jim Robinson, Alton Purnell, Lawrence Marrero, Slow Drag Pavageau and Joe Watkins --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

Spiritual practice isn't just personal; it's the collective heartbeat for global healing and transformation. In this episode, organization executive Jim Robinson discusses the depth of how aligning with spiritual energy can drive personal healing and global change. He talks about how the mind, body, and spirit are connected and how his visualization practices helped him get better during a health crisis. Throughout the episode, Jim and the hosts explore the crucial role of a supportive community in sustaining spiritual practices. They analyze the different aspects of willpower, highlighting the importance of having a support system and being dedicated to spiritual practice in order to achieve long-lasting change. Jim talks about the problems in society, like inequality and conflict, and believes that raising our spiritual energy is important for creating peace, justice, and prosperity for everyone. Tune in now and become a force for positive global transformation!Love the show? Subscribe, rate, review, & share! https://leadershipcoaching.cepl.gwu.edu/podcast/

It's a Neighbuzz Christmas Cracker! We recap a bumper fortnight of episodes, ranging from the Lassiters Fair and Byron's Dear Byron letter, to the Pre-Christmas Party Christmas Party, plus Jane and Terage's council bizzo, Krista the Sista's 'Ooh La La' return, and Nellyfish's Pre-Birthday Party Birthday Party. Jim Robinson baubles out, one and all! We cover Episodes 8952 to 8959 in the Pirate Net Studios out on the BrenDen balcony.Head over to [https://www.patreon.com/neighbuzzpod](https://www.patreon.com/neighbuzzpod) to help us buy a machine-made scarf.Check out @Neighbuzzpod on [TikTok](https://www.tiktok.com/@neighbuzzpod?)!Join the Neighbuzz Council for Neighbours chats on Facebook  Follow NeighbuzzPod on InstagramTweet Kate, Instagram CJ or Vaya New artwork by Elyce Phillips!To support the PirateNet Studios and unlock bonus content, become one of our beloved Patrons at patreon.com/neighbuzzpod Thanks for listening - please tell other spiggin' hufters to listen too!

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential pitfalls of micromanagement, even when things appear to be running smoothly. Additionally, they discuss the warning signs that leaders must be vigilant about while discovering how to find that sweet spot between guidance and independence that leads to more effective and empowered teams. Don't miss this candid conversation on leadership in the service industry, where success hinges on mastering this fine-line!Show Notes(2:23) Defining Micromanagement and Why It Occurs(5:51) When Micromanagement Is Beneficial(12:45) Motivating Disengaged Employees(14:10) The Importance of Self Reflection in Leadership(20:27) Mentorship in the Service Industry(23:44) Providing Guidance without Limiting Creativity(25:37) Encouraging a Mentorship Approach in Leaders(34:08) Closing QuestionLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“Micromanaging is one of two things. Lack of trust. If you don't trust somebody, you're going to grind them if you have to. If you have a team that's not following the basics, the little things, then you have to find a way to get back to those. Because once you lose those things, then you're going to lose your ability to accomplish the big things…The other part is you have to train. If you don't train well, then you get into this micro management of small systems and processes. So it's related to planning, organizing, and execution.” - Jim Robinson, (4:05)“I would never squash that creativity in areas of weakness unless people embrace their weakness. Unless they do that, everything else is a threat. And the balance is when you get to that level of threat, what does that look like for them…Typically by going back to the fundamentals, I'll go straight to the basics. Here's what we do. Here's why we do it. And then they usually process that.” - Jim Robinson, (24:22)“If you have the humble, hungry, and smart concept right, if you have the humility, I guarantee you the growth happens fast. It's when that ego shows up and the humility is not present because I'm the best there is, that mentality stifles growth. It's the ones that think they're amazing that never get there. In those humble moments when they could grow, they stifle it by saying you're the problem.” - Jim Robinson, (32:15)

Perhaps the first true New Orleans revival session - George Lewis and His Band was essentially the same group that recorded with Bunk Johnson, but with Avery "Kid" Howard bringing a more modern style to the band. Jim Robinson, Lawrence Marrero, Chester Zardis, Edgar Mosely and "Jim Little" (Sidney Brown) round out the group. --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this thought-provoking episode, Jim and Shawn explore the intricate dynamics of leadership, particularly the perils of overpromising, underdelivering, and the relentless pursuit of excellence. They delve deep into the precarious balance leaders must maintain to foster business growth while managing their responsibilities effectively. Show Notes(1:49) Pursuing Growth While Balancing Responsibilities(6:12) Finding the Right Client(16:24) The Dangers of Under Delivering(19:14) Delegating to Accomplish Deliverables(22:33) Turning Visions into Reality(25:19) Encouraging Togetherness with a Defined Mission(29:01) Closing Thoughts LinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“I can tell you unequivocally, businesses will be gone in about twelve months, probably shorter, if they stop pursuing. They have to keep pursuing…And it's the old proverbial tree. They either die or they grow, and you water them, feed them, nurture them, support them, shore them up, do what you have to do, but you don't get to stop growing. You have to continually pursue that.” - Jim Robinson, (2:16)“Driven people find happiness in being driven. And if you're cutting yourself short in your career because you're pulling back the reins on what your true capabilities are, there's something else going on there. You're not truly living in your space or where you should be.” - Jim Robinson, (19:57) “Your capacity is what you can envision, right? And if you have a vision of it, it means it's achievable. Its people are not applying themselves to get to those capabilities…The individual has to have the responsibility of pursuing it to get it handled because if you have a vision of that, it means it's a reality.” - Jim Robinson, (22:36)

SummaryJoin hosts Shawn Black and Jim Robinson as they explore the essentials of content marketing, advanced strategies like account-based marketing (ABM) and artificial intelligence (AI), and the transformative power of workshops. In this enlightening episode, special guest and marketing guru Sarah Noel Block expands on the art of content marketing in the B2B realm and unearths actionable insights that will elevate your B2B content marketing game.Show Notes(1:54) Introduction to Sarah Noel Block(3:04) An Explanation of B2B Marketing(8:57) Types of Highly Effective Content(11:50) Approaching Companies Not Focused on Marketing(16:43) About Account-Based Marketing(20:08) How Modern Marketing Is Utilizing AI(26:10) Strategies for Implementing ABM and AI(28:45) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionSarah Noel BlockTiny MarketingQuotes“It's all about the value. Are you actually understanding who your customer is, what their challenges are, what their triggers are that gets them to start looking for a solution in the first place? And then preemptively building content around that.” - Sarah Noel Block, (4:11)“The biggest transformation [the client] gets is that they get on the same page. What is their value proposition? That session brings everyone together and they finally see that they are saying the same thing, they are just saying it differently.” - Sarah Noel Block, (23:50)“[Video] is great for service based businesses because they are essentially buying a person, they are buying their expertise. They have to work with that person, so they have to know them and they have to like them and want to spend time with them. So bringing in your customer-facing people, your subject matter experts that are already in your company, and having them be the content creators for your business is huge and it really cuts down the sales cycle.” - Sarah Noel Block, (9:24)

SummaryIn this episode of Service Evolution, host Shawn Black and resident expert Jim Robinson delve into the intriguing topic of Virtue Signaling in the service industry. They define and demystify virtue signaling, explore its implications, and provide guidance on recognizing and avoiding this potential pitfall. The discussion highlights the importance of authenticity in actions and communications. In the second segment, they shift the focus to navigating authenticity, offering real-world examples and practical strategies for service businesses to authentically support causes, while also emphasizing the critical role of leadership in promoting authenticity. The episode concludes with a reminder that authenticity is the bedrock of trust in the service industry, leaving listeners with valuable insights to apply in their professional journeys.Show Notes(2:10) Defining Virtue Signaling(3:46) The Consequences of Virtue Signaling(9:02) AI's impact on Virtue Signaling(12:36) Recognizing Virtue Signaling(14:25) Virtue Signaling as a Result of Being Misaligned(17:09) Defining and Maintaining Authenticity(24:24) Showing Support without Virtue Signaling(31:48) Promoting Authenticity as a Leader through Core Values(37:07) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“Virtue signaling is saying one thing or representing one thing and doing something completely different. It's being morally or ethically misaligned with what you're stating or representing. But in the service industry, what does that mean? They say they want one thing, but they actually need something else, and they're actually trying to get somewhere else, but they're stating it differently. So you really have to read deeper into what's stated or posted or talked about. Dig deeper. What is the true need?” - Jim Robinson, (2:12)“You don't have to broadcast [who or what you're supporting]. It is a very kind gesture to actively post who you're supporting without saying it.” - Jim Robinson, (24:24)“So authenticity is so imperative. There's a healing in that when you become truly authentic to who you are, you don't go to sleep in pain, you go to sleep to rest because your body needs it, because it's physically and mentally exhausted from serving other people, because you're authentic to who you are.” - Jim Robinson, (27:18)

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. Shawn and Jim have an insightful conversation on today's evolving marketing landscape and how businesses can stand out in an increasingly overcrowded marketplace. They discuss the transformations sweeping throughout the marketing world, including an estimated forty-percent increase in marketing messages last year alone. They also consider audience engagement and its undeniable significance in today's digital realm before providing a few strategies and tactics for increasing engagement with your target audience.Show Notes(1:00) The Evolving Marketing Landscape(6:43) Adding Value through Authenticity(10:49) Using Storytelling to Engage Your Audience(14:00) Authenticity in Messaging(21:57) Leveraging User-Generated Content (27:29) Using Data-Driven Insights to Engage Your Audience(32:39) What Role Does Social Media Play in Audience Engagement?(41:43) Tips for Improving Audience Engagement(43:39) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“You have to market only to the folks that you can actually add value to…You need to do your internal work. You need to see how you align with the company, culture, values, systems, and people. And if you align with those things, what is the value you're willing to give them?…That's truly how you get through the marketing of today.” - Jim Robinson, (5:03) “Your stories matter. They have to be real. They have to be super authentic. And then they become instantly relatable…truly get into being a good storyteller, and people will get involved and they'll pay attention to you.” - Jim Robinson, (12:51)“Don't keep trying to sell or engage people that are not going to be truly authentic to you or with you. And if you can't be authentic to them, don't engage. Only engage the ones you're going to truly add value to their lives and maybe their family's lives.” - Jim Robinson, (42:38)

SummaryOn this episode of Service Evolution, hosts Shawn Black and Jim Robinson continue their insightful conversation on success in the service industry with the incredible Ria Story, a leading speaker, author, coach, and podcast host. In Ria's most recent book, The Ladder of Influence, the author provides a powerfully simple five-step framework that will help you realize practical steps you can take to increase your influence and become a more effective leader. Throughout the episode, Shawn, Jim, and Ria discuss how The Ladder of Influence can be your secret weapon in navigating the complexities of human interaction, fostering meaningful connections, and excelling in leadership roles. Ria shares real-life stories and actionable tips for boosting your influence and building trust in both your personal and professional life. Show Notes(1:27) Introducing Ria Story(3:21) The Ladder of Influence(10:56) Using the Ladder of Influence to Make a Positive Impact(14:08) Determining Your Level of Influence(18:59) Forging Meaningful Connections Between People(28:49) How the Ladder of Influence Prepares You for Difficult Moments(33:45) Utilizing the Power of Influence in the Service Industry(36:24) Ria's Advice to Leaders in the Service Industry(37:49) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionRia Story RiaStory.com Quotes“It's when the problems happen, the crisis comes up, when a client is unhappy, or when there's a customer job that goes wrong, right? And then we choose to be proactive and rise above anger or frustration or hurt in that moment, and we choose the right response. That's when we can increase our influence.” - Ria Story, (7:31)“Anytime we are mad, sad, or frustrated in a situation, that's a red flag that says, ‘I don't have enough influence in that situation.' Anytime you're frustrated or mad or upset, it's because you wanted to influence somebody to do something they don't want to do or not do something they do want to do. So when you find that emotion there, it's because you feel powerless in that situation.” - Ria Story, (14:27)“Leadership is both incredibly dynamic and incredibly simple. When we define leadership as influence, that's an incredibly simple concept. We all want influence. But leadership can also be incredibly dynamic because people are dynamic, and every single one of us is different. And that's why it's so important to focus on the principles and applying the principles of leadership and influence instead of the practices.” - Ria Story, (19:25)