Podcasts about Youmail

Scam calls. Scam texts. Scam everything.This week on Fraudish, I'm talking with Alex Quilici, CEO of YouMail, and let me tell you—we cover it all. From robocalls to text scams to the rise of "romance baiting" (yes, we're rebranding “pig butchering”), Alex breaks down what's really going on behind that unknown number blowing up your phone.We also dig into:Why younger people fall for scams more often than you'd thinkEasy ways to protect your privacy (hint: secondary numbers are your friend)How scammers are using tech and emotions to trap peopleAnd yes—safe words aren't just for kids anymoreIf you think you're too smart to get scammed, you need to hear this. Stay skeptical, stay protected, and maybe don't answer that next call from “Scottsdale, AZ.”

In this episode of the SaaS Fuel Podcast, Jeff Mains sits down with Alex Quilici, CEO of YouMail and a pioneer in voice technology, to explore the groundbreaking strategies behind scam prevention and data privacy. From using AI to fingerprint illegal calls to scaling SaaS solutions for carriers and enterprises, Alex shares key insights on innovation, compliance, and leadership in a fast-evolving telecom landscape.Key TakeawaysIn this episode of the SaaS Fuel Podcast, Jeff Mains sits down with Alex Quilici, CEO of YouMail and a pioneer in voice technology, to explore the groundbreaking strategies behind scam prevention and data privacy. From using AI to fingerprint illegal calls to scaling SaaS solutions for carriers and enterprises, Alex shares key insights on innovation, compliance, and leadership in a fast-evolving telecom landscape.Key Takeaways:00:00 - Introduction to YouMail's Privacy-First Data Approach00:21 - Identifying Illegal Calls Across Networks00:54 - Welcome to SaaS Fuel with Jeff Mains01:19 - Pivot or Persevere: The SaaS Founder's Dilemma02:12 - Alex Quilici's Journey: From Qualcomm to YouMail04:46 - Lessons in Scaling and Exiting Businesses06:41 - Tackling Scam Calls with AI Fingerprinting10:01 - Why B2B is Scaling Faster Than B2C for YouMail14:01 - The Impact of Scam Calls on Enterprises & Consumers17:15 - AI in Scam Prevention: Opportunities & Risks20:42 - Gen Z Lessons for Businesses: Permission-Based Calls25:08 - Listening to Customers: The Unexpected Path to Success31:35 - How Innovators Attract Innovators: Building Teams33:50 - Privacy by Design: A Framework for SaaS Success43:14 - Sales Objections as Opportunities for InnovationTweetable QuotesWe're not just blocking scam calls; we're restoring trust in your phone network." – Alex QuiliciPrivacy-first design isn't a feature – it's the foundation for solving real-world problems." – Alex QuiliciListening to customers often leads to innovations you never expected – success comes from paying attention." – Jeff MainsAI-driven scam prevention is a game-changer, but it's also a responsibility we take seriously." – Alex QuiliciGuest ResourcesWebsite - https://www.youmail.com/Linkedin - https://www.linkedin.com/in/alexquilici/Instagram - https://www.instagram.com/malibualex/X - https://x.com/malibualexEpisode SponsorSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmainsThis podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

In this episode of the AlchemistX Innovators Inside Podcast, Ian Bergman and Alex Quilici, CEO of YouMail, explore the critical issues of communication security and the innovative strategies YouMail employs to tackle spam calls and fraud. Alex shares the evolution of YouMail from a voicemail service to a robust platform leveraging vast data analytics to protect users from unwanted communications. He outlines the importance of adaptive business strategies in response to technological advancements and consumer feedback.  The discussion also touches on broader implications of rapid tech evolution on security and privacy, offering insights into effective partnership building with carriers and law enforcement to enhance network integrity. Join us for a deep dive into the challenges and triumphs of fighting telecommunication fraud in the digital age.

In this compelling episode of The Digital Executive, Brian Thomas delves into the world of telecommunications and security with Alex Quilici, CEO of YouMail and a pioneering force in the fight against robocalls. With a PhD in computer science and over 30 patents to his name, Quilici has spent more than two decades at the forefront of technological innovation. He shares his journey with YouMail, a company that has been dedicated to enhancing communication safety through its free robocall blocking app and call protection service since 2007. Quilici highlights two patents he's particularly proud of: communication fingerprinting for detecting bad phone numbers and using speech recognition to access internet information. These innovations underline YouMail's strategic approach to combating unwanted calls and securing communications.Under Quilici's leadership, YouMail has not only survived but thrived through perseverance and strategic pivots, evolving from a voicemail service to a robust call-blocking solution. The Robocall Index, launched by YouMail, stands out as a testament to the company's impact, offering unprecedented insights into robocall trends and fueling policy changes. Quilici discusses the role of AI in enhancing telecommunications security and foresees its potential to preemptively identify and neutralize threats in real-time. His vision for leveraging AI to protect vulnerable populations from scams underscores a commitment to using technology for societal good. This episode is a deep dive into the challenges and innovations in the ongoing battle against robocalls, offering inspiration for entrepreneurs and technologists alike.

Video - https://youtu.be/DJjyN5w1HIY The scourge of robocalls flooding our phones has gotten scarier with the advent of voice spoofing and other tactics that can make it harder to tell if you're getting scammed in real time. But some technologists say AI can be used to defeat the very campaigns it's spawning. Please note, I have no affiliation to YouMail and this is not an endorsement of that product. My thanks to KELCEE GRIFFIS for the excellent article in Tech Brew You can read the article at: https://tinyurl.com/yub6lwsy --- Support this podcast: https://podcasters.spotify.com/pod/show/norbert-gostischa/support

"We've been trying to reach you about your car's extended warranty" is an all-too-common robocall scam aiming to bilk victims out of their money. Alex Quilici, CEO of YouMail, discusses the intricacies of robocalls, what differentiates beneficial robocalls from scams and the regulations that both aid and obstruct the fight against these schemes with Jennifer Lieberman, assistant editor of Fraud Magazine, in the latest episode of Fraud Talk.

In this episode we shed light on the rising issue of robocalls and scam calls, untangling the complex web of technology, regulations, and telco motivations. Explore the advanced tools and methods employed to detect and thwart these deceitful calls, while understanding the vital role regulations play in enabling effective action.But the battle doesn't end there. Dive deeper with us as we uncover the alarming evolution of scammers, who now utilize targeted lists obtained from data breaches, equipping themselves with personal information that makes their calls distressingly effective. Gain valuable insights into the motivations driving telco providers to combat this ever-growing problem, and arm yourself with knowledge and strategies to protect against phone scams.This podcast is hosted by Ayelet Biger-Levin https://www.linkedin.com/in/ayelet-biger-levin/ who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space. Also check out https://scamranger.ai if you had received a message that you suspect is a scam

Alex Quilici is the CEO and founder of YouMail. Before that, he co-founded and sold Quack to AOL for over $200 million. To grow YouMail Alex pivoted multiple times, going from B2B to B2C, before creating a unique dual approach business model which has enabled the company to gain traction and grow at a phenomenal rate. You are not going to want to miss this episode. In it, Alex talks about grit, perseverance, and what it takes to be successful in a startup. KEY TAKEAWAYS -  Using a two-company approach has enabled YouMail to help businesses to stop making bad calls, while at the same time equipping consumers to effectively block spam callers.  YouMail has fully leveraged its knowledge of how spam/robocalls are made and used it to create multiple revenue streams. Doing this by providing solutions for consumers, carriers, and those firms that have imposters making calls pretending to be them. When things are not working out, don't be afraid to pivot. Start by leveraging what you already know to identify and solve a different problem within the industry or marketplace that you have been working in. Recognise what skills you don't have and hire to fill that skill gap. Free yourself up to leverage what you know and what you do well. Imagine the world differently to create your vision. For example, Quack came out of Alex wanting to be able to do anything he could do on his PC while he was out and do so from his brick phone. Once he had that vision he went out and made it happen.  With a big vision, you may fail to completely achieve it, but the process of working to fulfil it will generate amazing innovations. To get your big vision done everyone needs to be singing from the same hymn sheet and understand their role in delivering it.  BEST MOMENTS  “Be open to being told you are wrong” “Ask if everything went as I wanted, what would it look like?” “For YouMail, we asked what it would look like if we were wildly successful. The answer was we would want there to never be another call somebody doesn't want.” “With a vision, you should be able to tell people it at a cocktail party” Do You Want The Closing Secrets That Helped Close Over $125 Million in New Business for Free?"  Grab them HERE: https://www.whalesellingsystem.com/closingsecrets Ryan Staley Founder and CEO Whale Boss 312-848-7443 ryan@whalesellingsystem.com www.ryanstaley.io  EPISODE RESOURCES YouMail website - https://www.youmail.com/ YouMail apps - https://www.youmail.com/home/apps Who Not How - https://www.amazon.co.uk/Who-Not-How-Accelerating-Teamwork/dp/B08KYLJ29H/ Buy Back Your Time by Dan Martell - https://www.amazon.co.uk/Buy-Back-Your-Time-Unstuck/dp/059342297X/ ABOUT THE SHOW How do you grow like a VC-backed company without taking on investors? Do you want to create a lifestyle business, a performance business, or an empire? How do you scale to an exit without losing your freedom?Join the host Ryan Staley every Monday and Wednesday for conversations with the brightest and best Founders, CEOs, and Entrepreneurs to crack the code on repeatable revenue growth, leadership, lifestyle freedom, and mindset.This show has featured Startup and Billion Dollar Founders, Best Selling Authors, and the World's Top Sales and Marketing Experts like Terry Jones (Founder of Travelocity and Chairman of Kayak), Andrew Gazdecki (Founder of Micro Acquire), Harpal Sambhi (Founder of Magical with a previous exit to Linkedin) and many more. This is where Scaling and Sales are made simple in 25 minutes or less.Saas, Saas growth, Scale, Business Growth, B2b Saas, Saas Sales, Enterprise Saas, Business growth strategy, founder, ceo: https://www.whalesellingsystem.com/closingsecretsSee omnystudio.com/listener for privacy information.

Facilitators: Greg and Sandhya Topic: cookies; incognito mode; e-mail contacts appearing in contacts app; removing Twitter app; unable to use side buttons to invoke VoiceOver; Youmail app; viewing books by author and books in a category on Bard; setting calendar events with Siri; screen sensitivity; sending e-mail to a group; iBUG Bytes - relationships in contacts app; your contact card in contacts app; Find My app; viewing items in cart in Instacart; using Voice Dream Scanner to read a book; Overdrive app moving to Libby app.

These days, robocalls have become counteractive. With so many scams attached to them, they are not anymore helping with the sales process. In fact, they are causing people to lose sales. Diving deep into this catastrophe, Doug C. Brown interviews the CEO of YouMail, Alex Quilici. Alex explains the nature of robocalls, how people perceive them, and how they can affect your sales. Not forgetting that making real-time conversations are still very important to sales, he then shares solutions to continue making that human contact. So tune in as we dive deeper into Alex's thoughts on how you can reverse this catastrophe to your business. In this episode, you will learn:• How robocalls can affect your sales and productivity• How you can filter and protect yourself from these calls• Why carriers do not stop this mess

Banjo music courtesy of Banjo HangOut, The EntertainerThere is Hope however try YouMail it's available in the App Store or GooglePlay and it's free to download! I've used it let me tell you about it, there are an increasing number of clones YouMail was first. I used the free version on my business iPhone. At that time the free version only permitted 25 blocked calls per month. iPhone users were permitted to block calls starting with iOS 7. Before that, if you wanted to block a call you had to add the caller to Contacts. It was all good however Contacts is bottomless. Unlike my Motorola razor which permitted only 40 contacts.  If you have multiple smartphones on a family plan, YouMail will permit “family sharing”, so you will need only one subscription.You may request a PDF copy of my Ten Best Hacks for Creating Great Interview Podcasts for $9.95. Text your request with contact information to six one five — four nine one — ten ninety-nine -- six one five — four nine one — ten ninety-nine include contact information.

Phone scams are about as old as the telephone itself, and while the world keeps changing, phone scams stick around … and the criminals get savvier. These days, the typical American consumer gets around 200 robocalls a year. In this bonus episode, our host Bob Sullivan sits down with Alex Quilici, the CEO of YouMail, a robocall data center, to discuss why these phone scams are still so common, how they've evolved and what you can do to protect yourself.

Alex Quilici, Robocall Scam Expert of YouMail, discusses how unwanted robocalls are becoming more targeted and the psychology behind some of the worst calls, Joe and Dave share some listener follow up, Joe's story comes from listener Derek who shares how his aunt avoided a scam which wasn't very obvious at first, and Dave's story is about how the FBI released its annual Internet Crime Complaint Center Internet Crime Report for 2021, our catch of the day comes from listener John who shares how he got a new interesting Instagram follower. Links to stories: FBI Releases the Internet Crime Complaint Center 2021 Internet Crime Report Have a Catch of the Day you'd like to share? Email it to us at hackinghumans@thecyberwire.com or hit us up on Twitter.

Facilitators: Stephen and Sandhya Topics: recommendation for single-ear headphones; deleting text in latest iOS; delay in receiving text messages; Youmail app; monitoring heart rate during a work out; importing podcasts in Overcast app; recommendations for podcast apps; pairing Magic bluetooth keyboard with multiple devices; how to prevent Airpods from pairing with Apple Watch; iBUG Bytes - how to create a group text; recommendations for getting remote assistance from a human, not AI; back tap not working consistently; Wordle, podcast on Apple Vis; VoiceOver modifier keys on bluetooth keyboard; new NLS E-reader provides a Braille display for iPhone.

Our VP of Comms and Marketing, Molly Weis, was joined by Gerry Christensen, VP of Business Development and Strategic Partnerships at YouMail Inc., to connect the dots between call spoofing and KYC in a Robocall Mitigation Plan post the June STIR/SHAKEN deadline.Guest Speaker: Gerry Christensen, VP of Business Development & Partnerships at YouMailMentioned ContentCall Spoofing DefinedLegal VS Illegal Call SpoofingKnow Your Customer (KYC)Industry Traceback Group (ITG) EffortsRobocall Mitigation Database & PlansSTIR/SHAKEN Call Authentication Framework, Deadlines, & AttestationFor a deeper dive into this topic, read our collaborative blog post article: "Spoof Protection with the Help from YouMail."

Several third-party apps—including Hiya, RoboKiller, Truecaller, and YouMail—also work to block telemarketing calls. And you can also register your phone number with the FTC's Do Not Call Registry, though that won't stop scammers and disreputable telemarketers from calling you

Alex Quilici, CEO pf YouMail reports Robocalls down almost 5% as SHAKEN/STIR is implemented See omnystudio.com/listener for privacy information.

As a child, Alex Quilici adored computers. His fascination led to a passion and hobby that filled his life. But his days in the schoolyard were riddled with bullies who would pick on him constantly. But Alex didn't let the opposition keep him down. He graduated early from high school and went on to get his Ph.D. Know you know him as the successful and accomplished CEO of YouMail. Check out this amazing story from Alex Quilici and the power of adaptation in the face of adversity!Connect with Alex:Youmail.comfacebook.com/malibualextwitter.com/malibualexinstagram.com/malibualexlinkedin.com/in/alexquilici/

The CDC has issued new guidelines for those who have been vaccinated against COVID-19. Today on the show, Michael Toscano talks to Dr. Gabe Kelen of Johns Hopkins University Hospital about those changes, and what it means for grandparents who miss seeing their grandkids. Also - have you noticed an increase in the number of robocalls you've been getting? There's a reason for that. We'll discuss it with Alex Quilici of YouMail. See omnystudio.com/listener for privacy information.

By Alan Percy, CMO @TelcoBridges Can we stop illegal robocalls before they get into the telephone network?  The FCC says “yes, and you must do so by June 30th” The TRACED Act was put into law in late December of 2019, adding a number of enforcement tools and regulatory mandates to help stamp out the current flood of illegal robocalls.   A critical element in the TRACED Act is the requirement for service providers to implement STIR/SHAKEN in their networks by June 30th, 2021.  Yes, just a few months from now! Unfortunately, many smaller and rural operators are not ready for STIR/SHAKEN and thus are looking for a deferment from the FCC while they find a solution that fits their network.  In response, the FCC has mandated that operators seeking deferments must implement a solution to block illegal robocalls from originating in their networks – essentially blocking robocalls at their source. Reading the ruling, this includes any operator that provides voice services and has access to the US telephone network.  This is interpreted to include most of the ILECs, CLECs, hosted PBX, UCaaS and CPaaS operators, along with SIP Trunking providers where calls could enter the network. To help service providers quickly meet this requirement, TelcoBridges recently announced an integration with YouMail to create an illegal robocall blocking system for service providers, powered by AI and machine learning and can be quickly integrated into both SIP and TDM networks. This last week, Mike Rudolph, CTO at YouMail and I spent some time with Doug Green, publisher at Telecom Reseller during a podcast session to explain how the joint solution works and the impact on service provider networks.  As Mike explains, YouMail’s sensor network of clients collects data from millions of telephone calls, using AI and machine learning to distill down a database of suspected spam callers.  TelcoBridges’ ProSBC integration with YouMail leverages this database in real-time to examine each call, allowing redirection or termination of suspected spammer calls. You can listen in here.  We also have a joint webinar planned for March 23rd, 2021 - more information and registration is here. Implementing a robocall mitigation solution today helps service providers buy time while they work toward their implementation of STIR/SHAKEN.  

Recently,  TelcoBridges, a leading designer and manufacturer of carrier-grade virtual session border controller software and Tmedia VoIP gateways, announced an Integration Partnership with YouMail that enables ProSBC customers to block illegal robocallers “on the fly.” The combination of ProSBC and YouMail is aimed at the U.S. In this podcast, TelcoBridge’s Alan Percy and YouMail’s CTO, Mike Rudolph walk us through this approach to an urgent issue. According to Rudolph, some people are experiencing where most of their calls are robocalls, and this heightened level of spam is now interfering with legitimate call traffic. TelcoBridges’ ProSBC is a scalable virtual session border controller, used to protect and manage traffic on service provider and enterprise networks. With the YouMail Integration, ProSBC can detect and redirect suspicious callers and document abuse – helping providers meet the FCC mandate for mitigation. Visit www.telecobridges.com and www.youmail.com

Hello and welcome to the Diverse VC business podcast where social is the new capital. I'm your host Alec Taylor, the Founder of Diverse VC. Today we have Alex Quilici! YouMail founder and national robocall expert, Alex has been providing critical insight during this pandemic to help consumers protect themselves against COVID related scams. YouMail Inc., a provider of security-first, cloud-based communication services for mobile phones, is also the creator of the popular YouMail Robocall Index. According to YouMail researchers, the pandemic has inspired a wave of dubious robocalls to exploit consumer fears amid ongoing uncertainty. YouMail researchers have uncovered robocalls referring to the coronavirus to promote an Amazon work-from-home scam, HVAC cleaning scam, as well as highly questionable marketing robocalls promoting coronavirus health services and supplements. Thanks for listening to the DiverseVC Business Podcast! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/diversevc/support

Alex Qulilici, CEO YouMail reports Robocalls Creep Upward Again After COVID-Related Drop See omnystudio.com/listener for privacy information.

Joining me is an entrepreneur who back in the very first internet boom said, “You know what? It doesn’t have to just be about computers.” What if we could take all this knowledge that’s being generated by the internet and make it available to people by phone?” I feel like he was one of the reasons people were excited about the future of technology back then. Alex Quilici is the founder of Quack, a voice portal company founded in July 1999 that was sold to AOL in August 2000. He’s also the founder of YouMail, visual voicemail and Robocall blocking software. Alex Quilici is the founder of YouMail, visual voicemail and Robocall blocking software. Sponsored byToptal – Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on demand. Toptal serves thousands of clients, including Fortune 500 companies and innovative startups, delivering expertise and world-class solutions at an unparalleled success rate. With elite freelancers in over 100 countries, Toptal connects the world’s top talent with leading companies in days, not weeks. Plus, every new engagement begins with a no-risk trial period, so clients only pay if satisfied with the work. Get started hiring with Toptal today. Delighted – Delighted is a turnkey customer experience platform, built for startups. It’s so easy to set up, you’ll have customer feedback in minutes. Start gathering actionable feedback from your customers today at Delighted.com/mixergy. No technical knowledge required. Pus, Mixergy listeners can claim a free lifetime Delighted account, complete with a complimentary advisory session with a Delighted Concierge to make sure you get set up right (>$1k value), at Delighted.com/mixergy More interviews -> https://mixergy.com/moreint Rate this interview -> https://mixergy.com/rateint

YouMail is a leader in the telecommunications industry providing call and voicemail box protection against scam calls. In this episode, Adam Torres and Alex Quilici, CEO at YouMail, explore YouMail winning an MEA and their rise in the telecommunications industry. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/

Hi Mosen at largers. It's another very busy show thanks to your input. Remember, in a podcast player supporting chapter marks, you can easily skip forward and back between segments. Here's each item followed by its time in the file. Intro,0:00.000 It's Leap Year's Day as we record this,0:57.276 Learning to code,7:43.444 Alternative calendars that don't require a leap day every four years,8:59.318 Listener comment on people who think all blind people are alike,10:01.901 A remarkable iPhone survival and customer service story,12:18.344 An Alexa skill that won't disable,18:29.928 Listener praise for a Samson microphone,20:22.389 Who wears their Apple Watch in the shower,22:25.295 Listener comment on audio apps and YouMail,23:18.014 Apple Watch fall detection,27:44.930 Listener comment on misconceptions about blindness,28:32.533 Listener comment on bullying and envy in the blind community,29:15.060 Listener comment on a blindness agency that won't let you identify as blind,34:44.123 Listener questions about 1Password,38:19.828 As blind people how do we know that cold callers are who they say they are,46:32.317 iOS 13.4 beta 3 update,51:33.124 Tom Dooley sequel,59:19.708 Listener question on routers and access points with the most accessible interfaces,1:00:09.350 The Bonnie Bulletin would it be so bad to have official guide dog certification in the US,1:02:58.484 Misconceptions about blind people,1:14:31.189 A listener review of the WeWalk smart cane,1:16:40.036 Listener comment on attitudes in the blind community and a forthcoming free iOS guide,1:21:28.941 Listener comment on the responsibility of guide dog handlers,1:24:00.893 Listener comment on bullying,1:25:31.767 Listener question on stopping JAWS showing formatting in Braille,1:28:01.835 Significant changes happening for Bluetooth audio including hearing aids,1:30:55.592 Closing,1:33:14.349  

Alex Qulici of YouMail delivers the 2019 Robocall Wrapup Report 

Bio Yosef Getachew ( @ygetachew2) serves as Program Director of the Media & Democracy Program at Common Cause. Prior to joining Common Cause, Yosef served as a Policy Fellow at Public Knowledge where he worked on a variety of technology and communications issues. His work has focused on broadband privacy, broadband access and affordability, and other consumer issues. Prior to joining Public Knowledge, Yosef worked as a law clerk for several technology and communications organizations including the Federal Communications Commission, Comcast, Facebook, and the White House Office of Science and Technology Policy. Yosef has also served as a Project Coordinator and Research Assistant for the Joint Center for Political and Economic Studies. Yosef received his J.D. from the George Washington University Law School. In law school, he was an Articles Editor for the Federal Communications Law Journal. Yosef was born and raised in Washington D.C.   Resources   Common Cause, Media & Democracy Project We Must Remedy Discrimination in Our Media System by Jessica J. González (Common Dreams, 2019) News Roundup Pelosi accuses Facebook of intentionally misleading voters House Speaker Nancy Pelosi ripped Facebook last week saying the company shamefully, intentionally misleads voters by failing to remove political ads. Ms. Pelosi specifically called out Facebook’s capitalistic model as being antithetical to democracy and a fair election in 2020. She told reporters Thursday that Facebook only wants two things: continued tax cuts and weak antitrust enforcement.   There were 58.5 billion robocalls made in 2019, which is up 22 percent Robocall-blocking service YouMail released a report last week finding a 22% increase in the number of robocalls placed in the U.S. since 2018.  The company claims that Americans received nearly 18 robocalls per year in 2019. According to the company, overall, Americans have received some 100 billion robocalls over the last 2 years. At the end of December, President Trump signed a bi-partisan bill to reduce robocalls.   Former Mueller Chief of Staff says Washington is failing to ensure election security John Carlin, the former Chief of Staff to Robert Mueller reportedly told the Hill that the federal government isn’t doing enough to prevent election interference. Mr. Carlin says the federal government’s response to the 2016 attacks, including a $425  million spending bill to address election security, did not go far enough its ongoing effort to deal with the proliferation of ransomeware and what he termed a “here and present threat”   National Institute of Justice paid Purdue University to study social media for warnings of future crimes According to the National Institute of Justice’s own website, it awarded nearly $2 million to Purdue University to assign convicted offenders wearable devices and then monitor them remotely to determine the likelihood that they’ll commit future crimes. The NIJ claims the goal is to determine whether offenders should be permitted to re-enter society. But the results of the study could have significant implications for mass surveillance as the study, which calls for testing 250 randomly-selected offender participants, will likely unfairly target African American inmates since roughly 40% of the prison population is African American even though we comprise 13% of the total U.S. population. City of Washington discovered 115 “ghost guns” in 2019 The Washington City Paper reports that the number of “ghost guns” police discovered in 2019 grew by 25% compared to the year before, or to more than 115 ghost guns. DC Police found only 3 such guns in 2017. Ghost guns are guns made from materials that can’t be found by metal detectors, such as the plastic used to print 3D guns. The DC Council has proposed a bill that would ban some but not all 3D printed guns. Some officials are worried that legislation doesn’t encompass enough of the various types of ghost guns. DC officials report that ghost guns were used in 3 homicides in 2019.

October of 2018 was an unremarkable month. That is, to everyone who wasn't working for Youmail. During that month, the California-based company which provides voicemail and call blocking technology, noticed something special: On average, 164 million robocalls were being placed every single day around America. That's nearly 7 million per hour, and nearly 2,000 per second, for a grand monthly total of over 5.1 billion. It was a new national record! Unfortunately for Americans, the previous month's record of just over four billion robocalls was not one anyone wished to see broken. But broken it was and with this new record came a wave of unprecedented pressure on Congress and the FCC to act. On March 23, 2019 they did. The TRACED Act; tough new legislation against illegal robocallers sailed through the Senate 99 to 1. Simultaneously, powerful, technological tools known as STIR / SHAKEN began rolling out allowing telecom companies to authenticate incoming calls from questionable numbers more effectively. Had the problem finally been solved? All eyes turned once again to the Youmail robocall index for an answer. During March of 2019, the very same month that the TRACED Act passed, Youmail reported that 5.2 billion robocalls had been made. A brand new national record! This hour we speak with technology and telecom industry experts about the national epidemic of robocalls. Can anything be done to finally stop (or even manage) the menace? Support the show: http://www.wnpr.org/donateSee omnystudio.com/listener for privacy information.

Many of us get financial advice from our fathers and occasionally even inherit their money habits. Tom shares the interesting findings of a recent survey and what his own father has meant to him in his financial life. We then introduce our special guest, Herb Weisbaum, a.k.a. the ConsumerMan, who is here to help answer all kinds of consumer questions. We talk specifically about scams, from the loop holes in peer-to-peer transactions to the social security scams that are flaring up. We advise on which useful apps to use, how to be smart with your personal information and much more! The role that fathers play in giving financial guidance to children. Herb’s article about Venmo and how the bad guys are using it to scam people. Who peer-to-peer money apps are meant for and why it’s not safe to use with strangers. The increase in social security scams and being vigilant with your personal information. Caller ID and how scammers use spoofing software to get you to answer the phone. The problem with robo calls, what legislation stipulates and the apps that can help you. Weighing up the pros and cons of satellite phones. Vestory — https://vestory.com/ Herb Weisbaum — https://twitter.com/theconsumerman?lang=en KOMO Newsradio — https://twitter.com/KOMONewsRadio ConsumerMan — https://consumerman.com/ NBC News — https://www.nbcnews.com/ Venmo — https://venmo.com/ AARP Fraud Watch Network — https://www.aarp.org/money/scams-fraud/ Fraud.org — https://www.fraud.org/ Social Security Administration — https://www.ssa.gov/ Federal Trade Commission (FTC) — https://www.ftc.gov/ Federal Communications Commission (FCC) — https://www.fcc.gov/ YouMail — https://www.youmail.com/ Hiya — https://hiya.com/ RoboKiller — https://www.robokiller.com/ Truecaller — https://www.truecaller.com/ Nomorerobo — https://www.nomorobo.com/

YouMail is changing how the world handles phone calls by providing intelligent, cloud-based telecommunication services, having answered well over 5 billion calls from roughly half of the phones in America. YouMail's flagship app is an intelligent call manager that stops robocalls with its highly accurate caller ID and smart blocking technology, provides the industry's easiest one-touch conference calling capabilities, provides an automated virtual receptionist for handling, routing, and responding to calls, and includes the company's award-winning voicemail service. YouMail also produces WhoAreYou, a caller ID and call blocking app on Android, and publishes the YouMail Robocall Index, which tracks the volume and extent of robocalls in the United States. YouMail was founded in Irvine, Calif, in 2007, and the company is privately funded. YouMail is backed by VantagePoint Capital Partners, Wavemaker Ventures, the Tech Coast Angels ACE Fund, the CrunchFund, the Tech Coast Angels, and numerous private investors and family offices. https://www.youmail.com https://itunes.apple.com/us/app/id308331524 https://play.google.com/store/apps/details?id=com.youmail.android.vvm&referrer=utm_source%3DYouMail%26utm_medium%3DOrganic%26utm_campaign%3DHomePageHeader%26utm_term%3D%26utm_content%3D%26

The third episode of Unprecedented is absolutely groundbreaking as we speak with the CEOs of the two most recognized robocall tracking indexes in the world– Alex Quilici of YouMail (publisher of the Robocall Index) and Alex Algard of Hiya (publisher of the Robocall Radar.) In a remarkable first-of-its-kind exchange, these CEOs hash out what a robocall really is, how tracking consumer behavior can help us better understand the scale and appropriate response to the robocall epidemic, and how advances in technology and sophisticated algorithms are being leveraged in the private sector to bring an end to this catastrophic robocall rise. We also fact-check the statements made by the NCLC regarding robocall volumes to Congress in an interview recorded the same day the testimony took place.  Wow!   Host: The Czar Cast:   Grand Duchess, Duchess,  Countess Topics: Court enforces arbitration agreement on behalf of a non-signatory– 3:17 A massive multi-source collection class action is certified— is TCPAWorld changed forever? — 6:50 Marks creeps into the First Circuit Court of Appeal footprint as a court in Mass recognizes that dialing from a list equates to ATDS usage–  14:27 Interview with YouMail and Hiya CEOs to discuss Robocall Index and Robocall Radar and break down robocall tracking approach— 37:45

Robocalls today are a fact of life. Americans now receive an average of about 5 billion of them a month, according to YouMail, a robocall blocking service. From just 2017 to 2018 alone, we saw a nearly 60 percent jump overall. How did robocallers go from an occasional nuisance to an all-consuming scam? This week, a history of robocalling and a look at solutions being explored. Guests: Aaron Foss, founder, Nomorobo; David Holley, national correspondent, XConomy; Paul Muschick, columnist, The Morning Call

This week’s episode brought to you by Pittsburgh Things, Core Life Eatery, Slice on Broadwayand Alex Kahrs Design & Media! Dudders, Sorg, Chilla are sharing this week’s awesome tech things. Chilla is sharing Microsoft Surface Centaurus as his Awesome Thing Of The Week. Sorg explaining the Sega 32X to Chilla is amazing. Including the odd Sonic the Hedgehog spin off, Knuckles Chaotix Tumblr will ban all Adult Content on December 17th. The algorithm seems to be a bit off with some of the non-sexual things that are getting tagged. Looking for a light bulb that works with your Amazon Echo or Google Home? Eufy looks to be a decent option! Amazon is adding Video Conferencing through a Skype addition to Alexa. PowerBear battery case for iPhone SE is just the thing to extend device life. Apple Music is coming to Amazon devices. Buffy The Vampire Slayer and Firefly coming to Facebook Watch. Can we Facebook Watch Party our own? Google Hangouts could disappear in 2020. Pokemon GO is headed to Player Vs Player battles. Hololens for combat mission in the US Army Google's call screening transcripts are rolling out to Pixel devices. Chilla is introducing Sorg to YouMail for call screening. After the show remember to: Eat at Slice on Broadway (@Pgh_Slice) if you are in the Pittsburgh area! It is Awesome! (sliceonbroadway.com) Check out our sponsors as a part of YaJagoff’s HOLLA-day Gift Guide: Pittsburgh Things Pittsburgh themed apparel n’at Core Life Eatery at the Block at Northway on McKnight Rd Want to be part of our studio audience? Hit us up at awesomecast@sorgatronmedia.com and we’ll save you a seat! Join our AwesomeCast Facebook Group to see what we’re sharing and to join the discussion! Follow these awesome people on Twitter: Katie Dudders (@Kdudders) John Chichilla (@chilla) and Sorg (@Sorgatron) Have you seen our AwesomeTips videos? You can support the show at Patreon.com/awesomecast! Remember to check out our friends at the River’s Edge (@RiversEdgePGH) and The 405 Media (@The405Radio) who replay the show on their stream throughout the week! Also, check out sorgatronmedia.com and awesomecast.com for more entertainment; and view us livestreaming Tuesdays around 7:00 PM EST

This week’s episode brought to you by Pittsburgh Things, Core Life Eatery, Slice on Broadwayand Alex Kahrs Design & Media! Dudders, Sorg, Chilla are sharing this week’s awesome tech things. Chilla is sharing Microsoft Surface Centaurus as his Awesome Thing Of The Week. Sorg explaining the Sega 32X to Chilla is amazing. Including the odd Sonic the Hedgehog spin off, Knuckles Chaotix Tumblr will ban all Adult Content on December 17th. The algorithm seems to be a bit off with some of the non-sexual things that are getting tagged. Looking for a light bulb that works with your Amazon Echo or Google Home? Eufy looks to be a decent option! Amazon is adding Video Conferencing through a Skype addition to Alexa. PowerBear battery case for iPhone SE is just the thing to extend device life. Apple Music is coming to Amazon devices. Buffy The Vampire Slayer and Firefly coming to Facebook Watch. Can we Facebook Watch Party our own? Google Hangouts could disappear in 2020. Pokemon GO is headed to Player Vs Player battles. Hololens for combat mission in the US Army Google's call screening transcripts are rolling out to Pixel devices. Chilla is introducing Sorg to YouMail for call screening. After the show remember to: Eat at Slice on Broadway (@Pgh_Slice) if you are in the Pittsburgh area! It is Awesome! (sliceonbroadway.com) Check out our sponsors as a part of YaJagoff’s HOLLA-day Gift Guide: Pittsburgh Things Pittsburgh themed apparel n’at Core Life Eatery at the Block at Northway on McKnight Rd Want to be part of our studio audience? Hit us up at awesomecast@sorgatronmedia.com and we’ll save you a seat! Join our AwesomeCast Facebook Group to see what we’re sharing and to join the discussion! Follow these awesome people on Twitter: Katie Dudders (@Kdudders) John Chichilla (@chilla) and Sorg (@Sorgatron) Have you seen our AwesomeTips videos? You can support the show at Patreon.com/awesomecast! Remember to check out our friends at the River’s Edge (@RiversEdgePGH) and The 405 Media (@The405Radio) who replay the show on their stream throughout the week! Also, check out sorgatronmedia.com and awesomecast.com for more entertainment; and view us livestreaming Tuesdays around 7:00 PM EST

The prices of brand name goods are going up and up. There's even more reason to shop for generic and store-brand items in this environment; YouMail created a survey and found that scam calls are proliferating. Clark tells you what to do about that; What zip code you live in can be a huge determinate in what you pay for car insurance. This fact makes it even more important to shop around for better insurance rates often. Learn more about your ad choices. Visit megaphone.fm/adchoices

A SNEAKY Way to Grow your Business FAST! Connect with your customers with ringless voicemails! A voice message which will connect you directly to someone's mobile voicemail without their phone even ringing! You may be asking yourself, why would I want to do that? Well, have you ever picked up the phone and received a call from a telemarketer? Have you ever picked up the phone and discovered an untimely conversation was going on when you didn't have the time to be on the phone? Do you pick up the phone when it's ringing and you don't recognize the phone number? Do you feel more connected and appreciated when you receive a hand written note or a phone call from a company you just purchased from? Using an app that allows you to send a message straight to someone's voice mail is a sneaky way to stay connected, be personal, and to avoid catching someone in a bad mood.   COACHING INFO - http://platinumpresenters.com EMAIL - Christine@ChristineDwyer.com FOLLOW - http://www.facebook.com/CoachDwyer GET FIT - http://FitnessonFleek.com Christine Dwyer is the founder of the most successful team within Team Beachbody and the home fitness business as being a Coach. Being a Coach means you want to help others live a healthier and more fit lifestyle. She formed the Team Platinum Presenters in May 2008. She has the largest organization and success in the downline and the company and helps groom entrepreneurs to achieving that success themselves. As a fitness instructor, she has been able to help many health enthusiasts and fitness fantastic as well as fitness professionals, create a home business centered all around fitness and helping others achieve their goals. You can find out more information by going to http://www.platinumpresenters.com or fill out this form and she'll email you ASAP http://www.christinedwyer.info

You probably get robocalls all the time. Some pretend to be from the IRS, others come from a phone number very similar to yours. And then there's the rash of free airline tickets/problem with your credit card/complete this short survey intrusions. If it feels like they're cropping up more than ever, you're right. The blocking service YouMail estimates that 2.49 billion robocalls were placed to US consumers last month, marking a 4.1 percent increase over September. This translates to 80.

John DiJulius Show Notes   John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle¢, Marriott Hotels, PwC, Cheese Cake Factory, Progressive Insurance, Harley-Davidson, Chick-fil-A and many more. John isn’t just talking about it, he lives it. As a very successful entrepreneur of 2 businesses, John Robert’s Spa, a chain of upscale Cleveland locations has been repeatedly named 1 of the top 20 salons in America and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make our customer service our single biggest competitive advantage and make price irrelevant. Question   Tell us a little bit about yourself and your journey What is your view of customer service and customer experience, why is it so important? What are some everyday solutions that you believe the business owner can do to still set themselves apart? Tell us a little about your book, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, what inspired you to write your book and 3 key things our listeners would be able to take away from the book? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights   John DiJulius shared that his first business, he and his wife opened up a small hair salon back in 1993 and it was 900 square feet and they had no money, no employees and they had no customers and they were on a street that had over 100 hair salons up and down within a few miles and they only way that he could think of to make them competitive was to invest in how they treated people because it didn’t cost has much as extensive advertising and all the traditional means back then. They started growing so rapidly that they had to knock down a wall and expand to the next location and then a year later get the next unit next to them and then couple years later they build a much larger facility and then they open another and then another and then another. They found 5-10 years later when they had money, they had customers, they had employees that the best investment was still the customer experience and still they didn’t spend on advertising, they just invested it. Their business grew to be 1 of the top 20 salons in the United States and he started getting asked to speak all the time because of their rapid growth and so he started speaking and then that started snowballing. His first book Secret Service came out in 2003 and from that point on, he went from being a salon owner who spoke a few times to being a speaker that owned a salon and he haven’t been to involved in the salon industry ever since and then the next book, What’s The Secret cam out in 2008 and that was more base now from 2003 to 2008 he started working with these incredible companies, the weird thing is, no one bad hires him, you would think that it’s the other way around but it was only great, exceptional companies and he probably learn has much if not more from them than he was probably teaching them. Now it’s just spiraling into a full pledge customer service consultant company and that’s all they do is just work with clients on their customer experience.   John DiJulius shared that the reason he wrote his first book because when they were trying to be exceptional, one of his frustrations at customer service is all the books on customer service that he could get his hands on and all the speakers he listened to never gave him the practicality, they always say, “Treat your customers the way you want to be treated.” all those high level platitudes but they didn’t tell him how, so they don’t want to compete in prices wars, they want to compete in experience wars and that’s really important to them so their methodology is all based around making price irrelevant and making price irrelevant is base on the experience you consistently deliver to your customer, they have no idea what your competition charges. He price sensitive and he has made the mistake of driving 3 extra miles to save 50 cents on something, on the flip side, there are some people he do business with as a consumer that if you’re looking, he would say you have to use that, how much do they charge and in a lot of cases, he couldn’t tell you, he doesn’t know, the businesses, the people he is so loyal to, he doesn’t know what they charge, he would have to look at his receipt, pull up an invoice but he doesn’t care, they are so great and he likes to say, discounting is the tax you pay for being average.” They don’t want to be average. The difference between customer service and customer experience is Jim Gilmore, great author of The Experience Economy says it, “Customer service is what you do, customer experience is how you do it.” He stated that customer service no matter what business you’re in is a commodity, everyone does what you do and doubt that you’re any smarter than your top competitors, it’s now, you’ve got to use that expertise and make sure you’re making an emotional connection and knowing something about our customers and knowing what they need and so it’s all about the service aptitude, how good any company is at customer service comes down to the service aptitude of their employees and your service aptitude gets shaped, yours, mine and the newest hire gets shaped by 3 places, previous life experiences, previous work experiences and current work experiences, so most people didn’t grow up staying at 5 star resorts, flying first class and driving Mercedes Benz when they turn 16 years old, yet our first jobs and a lot of times people we hire, we expect them to give that type of experience to our customers and it’s not fair, you just don’t know what world class look like at 19, 21 or 25 because your life experiences didn’t afford it. Same thing with previous work experience, previous work experiences, most businesses are paranoid and they want their employees to screen and not let customers take advantage of them and then we get that employee and they’ve been brainwashed not to treat the customer and trust the customer, it’s not the employee’s fault so we can’t control he first 2 things, it’s about what we do with them after we hire them and you won’t find people with high service DNA, don’t expect to, you have to create the DNA, it’s not you’re employees responsibility to have high service DNA, it’s yours to give it to them, you the company, you the entrepreneur, you have to train it.   Yanique agreed and stated that it’s interesting that he said how you can increase on their service DNA and asked if he believes that if the person doesn’t have the right attitude, that training can bring them to the level that you want to bring them to or is it something that comes in terms of their innate abilities that comes naturally in terms of how they relate to other people?   John stated that he believes that the vast majority of people out there you can change, he doesn’t believe it’s innate for the reasons he just explain, we were growing up and eating at fast foods restaurants and we didn’t have world class experiences so we don’t know what it is like to deliver and our family life, depending on what we were taught, you’re not going to find people who are taught that it’s just a few. He stated that he loves asking this one question to his audiences when he first started, “If you’re going to build a world class customer experience company, what is more important: a) the training and culture you bring your new employees into? Or b) the hiring?” In a little bit a way, it’s a trick question because the answer is both, you can’t have one without the other but he always say, if you’ve got to give 51% to one or the other, it’s training and culture. Disney did not find 50,000 employees born to serve, there is not 5,000 people walking the earth born to serve but they converted them and one of the quotes that Disney has about their new employees is they say, “We don’t put our new employees in Disney, we put Disney in our new employees.” Every one should put that quote with their company name, put your company in your people and make them proud and make them understand it.   John shared that the Customer Service Revolution is the last 20 years of working with the best companies in the world and seeing what they have in common and why they have been able to dominate their industry and not have to be sucked in on price and be the brand customers can’t live without. So the definition of a customer service revolution is a radical over throw of conventional business mentality designed to transform what employees and customers experience, the ship produces a culture that permeates into people’s personal lives at home and community which in turn provides your business with higher sales moral and brand loyalty, thus making price irrelevant. Some of the key take away in the book, it just talks about how you increase your employee service aptitude and one of the best ways that their clients do when they help them and listeners can do on their own is the first thing they do with their clients is they create a “Day in the life of a customer”, it’s a video and you don’t have to do a video, you can do a slideshow but the reason is that in most businesses the customer facing employee, your employee that’s dealing with your customer, is not the customer, whether it be a different age, they might be in their 20s dealing with 35 to 55 year old professionals, they might be account executives dealing with CEOs and they can’t relate to one another and so these day in a life of the customer scripts help your customer facing employee understand all the pressures and chaos and demands that your customer may be going through on a given day and how they get hit at home with kids and illness and significant other and financial burdens that we have and then they get to work and the customer demands and their boss and the economy and all these things and when you could really understand all the things that your customer are battling and how what you do for them impacts their success and their relief, it makes you more present when you deal with them and it really helps you to have more compassion and empathy, so scripting out a day in the life of a customer, before they even come in contact with you so everyone on your company can have more empathy and compassion for what your customers are dealing with and how you can come to the rescue. He also mention that some of the things they do is help companies create a customer service vision statement and that’s different from the mission and purpose, a customer service vision statement is the action statement you have to do every time you interact with a customer, be it 10 seconds, it’s about focusing on providing a positive experience on every interaction whether it’s face to face, click to click or ear to ear, it might be 10 seconds, it might be 10 minutes, it could be an hour but it’s about a short statement that is actionable, measureable, trainable and observable that every employee is reminded what their job is to do when they come in contact, so one of the examples of their biggest customer they have had is Starbucks, the next time you go to Starbucks anywhere, in Cleveland, Ohio, Malaysia, they all were the green apron, if you ask them to turn over the top inside of their green apron facing them, is their customer service vision statement that John and his team help them create and it’s cool because it’s not for the customer to see, it’s for each of their employees to see and be reminded of what to deliver to every customer they come in contact with. He always ask people, “What’s going to be your green apron that you can advertise to your employees that they constantly have to be reminded that your branding what your service vision is, what they have to do every time?”   John shared how he stay motivated, he stated that he is blessed, he loves what he does and that’s very important and he has had bad days and he has had deadlines missed and flights cancelled and principals calling about his kids getting in trouble but he thinks it’s about the attitude, it’s how you look at things and he can’t believe he gets to do what he does and he thinks it’s important that we remain as leaders, passionate, the higher we get in a company, the more responsibility we get which means we can come to work with the weight of the world on our shoulders and we can wear that and try to make payroll and we just lost a big client or we lost a key employee or his family isn’t too happy with him because he hasn’t been in town lately, when he brings that with him to work, he starts to get moral issues, the moment you became a leader you have lost your right to complain and make excuses. There’s a lot of people counting on him, a few hundred employees, tens and thousands of customers that he can’t let down, so it’s his obligation bring his best version of himself otherwise he’ll just hurt all of them and when we look at it that way that we have an obligation to bring our A game and sometimes he has to be an academy award winner and most of the times he truly feels it, when he brings his A game, when he bring the passion that has for what he does around the people he do it with and for, things go really well. So he just understands that there are several things and a lot of them they have in common. The things he has to do on a daily and maybe hourly basis in his life to not allow him to get on that rollercoaster that worries him, “I got the flat tire” he can’t let that happen, we all are going to get the same amount of flat tires but some people might dwell on them and other people may say, “God, was I lucky that I got a flat tire right after I drop my kids off at school and no one is injured and I was still able to get to work within a decent time.” Instead of letting that ruin the rest of their day. It’s what he’s feeding his brain on a daily basis, listening to podcast like this, listening to great experts, listening to people really inspire him and make him think, it’s who he hangs around with and that is the greatest thing. He stated that he hopefully won’t brag about too many things but the one thing he will brag about and he will take credit for is the people he surrounds himself with, he believes if we all are going to be known and judge by the people you surround yourself with and if he is judged by that, he’s a world champ, the people he allow in his circle and spend time with, they are positive, they are great husbands and have been married for 20 to 25 years and great fathers, those are the people he want to have their quality rub off on him versus we all have that friend from high school or college who wants to stay out at the bars until closing time, he has to see him once a year, he doesn’t want that influence on him more than the annual picnic on July 4th.   John stated that he has many apps that he uses. He stated that he loves where he gets education. There used to be an app called Pulse but it was bought by LinkedIn but it all the magazines and articles and customer service one place, he could scan and see everything he wanted to know from headline news to know if anything bad or good happens to where he can click on and it’s a great story of someone who did something customer experience, it’s a one stop shop where he can look at 60 to 80 different resources in 10 minutes and then send the article to himself or send it to a client, he do that traditional way now like having 10 or 20 different places he would go to find all that stuff. He also mention that he has a cool customer service app called YouMail, it’s free and it is a great customer service app, it replaces your voicemail on your phone, so if you’re in his contact list and you call him it will pick up and say, “Hello Suzanne, John is unavailable right now but he would love to call you right back.” And it personalizes the recording for every single that calls and it just blows peoples mind and they’re like, “how did you get someone to do that?” so that’s a fun app.   John shared that there are a lot of books that have impacted him, he mention that The Experience Economy: Work Is Theater & Every Business a Stage by Joe Pine and Jim Gilmore is a great book. The Presentation Secrets of Steve Jobs, anything on Steve Jobs he just loves his business side and how his mind worked and his whole mentality was, “Don’t give the customers what they want, give them something they can’t live without.” Anything on Howard Schultz, Starbucks latest book, Onward: How Starbucks Fought for Its Life without Losing Its Soul, how he overcame, he is the CEO of Starbucks, anything he says just really inspires him and he really likes Biographies and Autobiographies and the great entrepreneurs of our time and their battles, what they overcame and you find out that people have a lot of things in common and no one just fell into anything and their perseverance is really exciting and motivating stories.   John shared that they have some really good things, the Chief Experience Officer is the fastest growing C Suite position in corporate America today and while that’s great and it’s really helping businesses improve their customer experience, the one thing that’s missing is education for them. At least in the United States, there is not even classes on customer service that you can take courses let alone degrees which is really sad. So as they are trying to find and hire these new Customer Experience Officers or Chief Customer Officers, the problem they have is how do they train them so John and his team roll out The Customer Experience Executive Academy and they have an online course and a physical class that people can take either one and all their methodology so they can be the Customer Experience Office for their company, so that’s the fastest growing thing that they have and he really loves it. They have people has far has Qatar, Israel, Australia and all over the world that they couldn’t have touched before that are getting this information, taking it back, using it in their company and that is really helping them to achieve their mission which is, “To change the world by creating a customer service revolution.”   John shared that listeners can find him at - www.cxea.org www.dijuliusgroup.com The DiJulius Group Facebook John DiJulius Twitter John DiJulius LinkedIn   John shared that his 4th book came out and it’s a quote book, his favorite quote and it’s in the last chapter of his book, The Customer Service Revolution is “I want to live an extraordinary life so countless others do as well.” And that’s really important to him and that’s his personal mission statement and it’s not just a quote, it’s an obligation. He doesn’t want to live an extraordinary life so that he can have more, more houses, more cars, more vacations, he wants to live an extraordinary life so countless others do and if you think about the greats in our world, from the Nelson Mandela’s to the Walt Disney’s, Steve Jobs’, Oprah Winfrey’s, Richard Branson’s of the world and the impact that have had on our world and changing the world and the way we think, what if they would have said, “I just want to be ordinary, I’m just going to mail it in, I’m just going to be average.” How much different would our life be today and we have that obligation and we all have these seeds of potential that we have inside of us and the seeds that we don’t grow fully, we have cheated others around us, we cheated our family, we cheated our neighborhood, our communities, our employees and our customers, so when he looks at it that way, he looks at what he needs to do live an extraordinary life so that people benefit and it becomes like a burden in a good way like, “I’ve got to eat right, I’ve got to exercise because if I don’t, I’ll be lethargic, I’ll be lazy, I’ll be crabby, when I get home tonight from work today, I want to collapse on the couch instead of play catch with my son.” By looking at it from that lens, he feels responsible and guilty if he doesn’t do that because he’s cheating others that are depending on his success. Links   The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John DiJulius The Experience Economy: Work Is Theater & Every Business a Stage by Joe Pine and James Gilmore Onward: How Starbucks Fought for Its Life without Losing Its Soul by Howard Schultz Mastering Customer Experience and Increasing Your Revenue Online Course

Alex Quilici, the CEO of YouMail. YouMail is an intelligent call manager that stops robocalls with its highly accurate caller ID and smart blocking technology. They’ve developed a monthly robocall index that tracks the scale and scope of invasive robocalls nationwide that has been frequently cited in national media. YouMail was recently called a superior alternative to iOS 10’s Visual Voicemail and Google Voice in a PCMag software review.

  920 robocalls every second, 2.46 billion robocalls a month. That's a reality we're facing in society today. And YouMail is changing how the world handles phone calls through intelligent, cloud-based telecommunication services. Their call manager stops those frustrating robocalls, while also providing virtual assistance for handling, routing, and responding to calls. CEO Alex Quilici joined us to share more of YouMail's services and how he found a solution for an everyday problem many people deal with. 

Alex Quilici founder of YouMail is interviewed by David Cogan of Elainces Heroes show amfm, iHeart radio. Quilici previously co-founded and was CEO of Quack, a consumer voice portal service (SIRI over a 1-800 number before smartphones), company he sold to AOL for $200Million. Alex and David discuss YouMail and its application WhoAreYou which is a caller ID and call blocking service on Android. The service publishes robocall activity to an index that tracks volume and extent of robocalls in the United States. "Problems need to be solved; do what you love, be excited and happy about it."

Alex Quilici founder of YouMail is interviewed by David Cogan of Elainces Heroes show amfm, iHeart radio. Quilici previously co-founded and was CEO of Quack, a consumer voice portal service (SIRI over a 1-800 number before smartphones), company he sold to AOL for $200Million. Alex and David discuss YouMail and its application WhoAreYou which is a caller ID and call blocking service on Android. The service publishes robocall activity to an index that tracks volume and extent of robocalls in the United States. "Problems need to be solved; do what you love, be excited and happy about it."

Windows 10 was, to many people, the best version of Windows ever and the Anniversary update made it even better. Whether you agree or not, there's always room for change. The change might be an improvement (if it does something you want) or not. So this week we'll take a look at some of the changes you can make to Windows 10. In Short Circuits: Training for dangerous jobs is itself dangerous and virtual reality's close cousin, mixed reality, is providing new and safer options. YouMail has released what it calls "the world's simplest free service for hosting and participating in conference calls." In Spare Parts (only on the website): AristotleInsight takes a new approach to asset inventory and data network administration and if a Windows update screen pops up on your computer, make sure it's the real thing before proceeding.

To close out 2015, we want to leave you the way we started it: with one of our favorite Gizmodo stories from writer Leslie Horn (she's now at Deadspin). It starts out like this: "My mother is untrainable. At least, as far as voicemail is concerned. We'd repeat the same song and dance over and over. Me: Stop leaving me voicemails.Her: I don't understand. This went on for years, until I figured out she was right all along." Listen above to hear a story of mourning, family, and a piece of technology that – love it or hate it – still has the capacity to connect us in ways texts, emails, and all the rest just can't. It's a podcast ode the humble voice recording. After we aired this episode the first time, many of you said that you, too, have voicemails you'd like to save. Here's an updated (and admittedly not comprehensive) guide on how to do that: A really easy way: Play your voicemail on speakerphone in front of a tape recorder, or recording software on your computer (Audacity is free to download), phone or tablet. Listen to make sure you can understand it. There. Done. (Pro: simple. Con: not the best quality.) Some pretty easy way(s): If you have a newer iPhone, you can save your voicemail as a voice memo or note. (Pro: easy, good sound quality. Con: takes up space on your phone.) Treat your computer like a set of headphones for your phone. You'll need a male-to-male cord auxiliary cable (available at most electronics stores). Plug that into your phone's headphone jack on one end, and put the other end into the "line-in" outlet on your computer. Use whichever recording software you like (again, Audacity is free), hit play on the phone, and press "record" on the computer. (Pro: good sound quality. Con: you have to buy a cable.) Use an app. There are several third-party apps (you can try iMazing, PhoneView, ecamm, or, straight to the point, Voicemails Forever or Everlasting Voice). They let you look at the device's data on your computer desktop, then you can save whichever files you'd like. (Pro: Best sound quality possible. Cons: they cost money, it can be hard to find the exact file you want.) For the future: Set up a voicemail-to-email service like Google Voice or YouMail and sync it with your phone. Have all of your voicemails emailed to you as mp3s.  We always want you to leave us a voicemail or a voice memo! Our number is (917) 924-2964. Subscribe to Note to Self on iTunes, Stitcher, TuneIn, I Heart Radio, or anywhere else using our RSS feed to make sure you know when we're back with new stuff.

Student computer bargain hunting (refurbished computers from manufacturer, get last years model, use academic software), zBoost cell phone repeater (great way boost poor reception at home, may require directional antenna, as low as $184), Profiles in IT (Marissa Ann Mayer, Yahoo! CEO and former Google exec), YouMail voice mail application (sends voicemail via email, love this free app), hard drive failure (SpinRite may fix bad sectors), Skype security (end-to-end encryption, some questions about MS intentions), Stratford University launches mobile website, novel liquid repeller surface inspired by canivorous plant, iPad rules the market (Apple 68%, Samsung 9.6%, mini-iPad will increase the lead), Bring Your Own Device (security concerns for business, creating opportunities for IT pros who know security), ATT to shut down 2G by 2017, Verizon bandwidth purchase approved (bandwidth for 4G network purchased from cable companies, Verizon agrees to co-market cable and limit FIOS expansion), Mars Rover gets first mission (move 400m to Glenelg, dig, blast rocks with laser), tech stock update (Apple reaches new high, Facebook reaches new low), and CNN Tech Trends (from touch computing to HTML5). This show originally aired on Saturday, August 18, 2012, at 9:00 AM EST on WFED (1500 AM).

Student computer bargain hunting (refurbished computers from manufacturer, get last years model, use academic software), zBoost cell phone repeater (great way boost poor reception at home, may require directional antenna, as low as $184), Profiles in IT (Marissa Ann Mayer, Yahoo! CEO and former Google exec), YouMail voice mail application (sends voicemail via email, love this free app), hard drive failure (SpinRite may fix bad sectors), Skype security (end-to-end encryption, some questions about MS intentions), Stratford University launches mobile website, novel liquid repeller surface inspired by canivorous plant, iPad rules the market (Apple 68%, Samsung 9.6%, mini-iPad will increase the lead), Bring Your Own Device (security concerns for business, creating opportunities for IT pros who know security), ATT to shut down 2G by 2017, Verizon bandwidth purchase approved (bandwidth for 4G network purchased from cable companies, Verizon agrees to co-market cable and limit FIOS expansion), Mars Rover gets first mission (move 400m to Glenelg, dig, blast rocks with laser), tech stock update (Apple reaches new high, Facebook reaches new low), and CNN Tech Trends (from touch computing to HTML5). This show originally aired on Saturday, August 18, 2012, at 9:00 AM EST on WFED (1500 AM).

In episode #8 of the Mac-cessibility Round Table Podcast, we introduce our newest contributor, M.J. Phoenix. Our knights of the Round Table Podcast recap and discuss recent Mac-cessibility news stories, including iBooks accessibility, Adobe’s announcement for Flash and Flex accessibility on the Mac, and the recent update to Frotz for iPhone, which provided substantial accessibility enhancements. The bulk of the show is given over to a discussion of screen reader scripting, its pros and cons, and why it is not discussed widely among VoiceOver users. In a follow up show, we will be discussing this topic further with Window-Eyes script writer Jeff Bishop. Other notes: Cara’s pick - HeyTell for iPhone/iPod touch Darcy’s picks - DropBox.com for Mac and the optional DropBox app for iPhone and iPod touch Holly’s pick - The Facebook Lite web site M.J.’s picks - iPhone/iPod touch games by Storm8 Josh’s picks - Echofon for iPhone/iPod touch (Free or Pro), the YouMail.com service, and the optional YouMail app for iPhone/iPod touch

This episode has been sponsored by GoDaddy. Get your piece of the Internet today and save 10% on your next order by using code POD11 or BLU11. http://www.godaddy.com Links: Podcast Ready Contest Review for Riches Contest In today's episode I uncover a myth about finances. In Business you will find out how to create an employee manual. Technology unveils a new website called YouMail. The articles used in today's show can be found at: http://www.work.com/creating-an-employee-manual-320/ http://youmail.com/login/corp/learnMore.do If you have any questions, comments, or ideas about anything mentioned during the show, or to give your two-cents on a topic, call our toll-free line at 1-866-TMP-2860.