Podcasts about Allegheny Health Network

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Play Episode Listen Later Jun 28, 2024 15:40

Charlie Borowicz, manager of trans and gender diverse health at Allegheny Health Network, shares how the program offers comprehensive patient-first care to those in the LGBTQ and gender diverse community.

TownHall: Refining Digital Health and Thinking Outside the Box With Joey Seliski and Ashis Barad

This Week in Health IT

Play Episode Listen Later Jun 18, 2024 25:45 Transcription Available

June 18, 2024: Reid Stephan, VP and CIO of St. Luke's Health System, interviews Dr. Ashis Barad MD, CDIO, and Joey Seliski, Director of Operations and Strategy (Digital Health), from Allegheny Health Network. They discuss the transformative potential of ambient listening technologies like AI scribes, questioning how these tools can improve note quality and diagnosis accuracy without merely increasing clinician workload. What does it mean to truly humanize healthcare through technology, and how can we balance the excitement of digital health innovations with the necessity of practical, ROI-driven implementations? Ashis and Joey share their experiences and predictions, diving into the evolving role of clinicians in an AI-enhanced landscape and the impact of personalized patient engagement on care outcomes.Categories: Digital Health & Emerging TechnologySubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

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Frameworks for Advancing Health Equity: Immigrant Health

Play Episode Listen Later Jun 14, 2024 14:28

In this interview, we discuss immigrant health with Kheir Mugwaneza, the lead project manager of the Immigrant and Refugee Health Program at Allegheny Health Network.

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Dr. Margaret Larkins-Pettigrew, SVP & Chief Clinical DEI Officer / Academic Chair of Obstetrics & Gynecology at Allegheny Health Network & Highmark / Drexel University

Play Episode Listen Later Jun 8, 2024 4:00

Tune in to the latest episode of the Becker's Healthcare Podcast, recorded live at our 14th Annual Meeting, where we delve into insightful discussions with industry experts. Join Dr. Margaret Larkins-Pettigrew, SVP & Chief Clinical DEI Officer / Academic Chair of Obstetrics & Gynecology at Allegheny Health Network & Highmark / Drexel University, as they share invaluable insights on leadership, growth strategies, and navigating workforce challenges in healthcare. Gain actionable advice and best practices to elevate your organization's performance in today's dynamic landscape.

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Frameworks for Advancing Health Equity: Urban Health Outreach

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Play Episode Listen Later May 8, 2024 17:51

In the series debut episode of Frameworks for Advancing Health Equity, Mary Sligh, CRNP, and Chelsea Chappars, of Allegheny Health Network, explain how the Urban Health Outreach program aims to improve health equity for individuals experiencing homelessness.

Dr. Ashis Barad, Chief Digital and Information Officer at Allegheny Health Network

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Play Episode Listen Later Apr 24, 2024 17:50

Join us in this episode as we engage with Dr. Ashis Barad, Chief Digital and Information Officer at Allegheny Health Network. Dr. Barad shares insights on his journey, lessons learned, and the vision he's leading at AHN, providing listeners with a deeper understanding of the healthcare landscape. Tune in for an insightful discussion on healthcare innovation and digital transformation.

Dr. Ashis Barad, Chief Digital and Information Officer at Allegheny Health Network

Becker’s Healthcare Digital Health + Health IT

Play Episode Listen Later Apr 24, 2024 17:50

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JUST CHILLIN'

Hello, SRU!

Play Episode Listen Later Apr 2, 2024 42:27

Katie Leckenby, SRU assistant professor of special education, and William Davies, founder and director of the Allegheny Health Network's Chill Project, stop by to talk about how their partnership in which pre-service teachers in SRU's education program are acquiring skills to implement mindfulness-based exercises for students in their schools.

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Health Care Reinvented: Streamlining Billing, Increasing Customer Satisfaction

Health Care Reinvented

Play Episode Listen Later Feb 7, 2024 23:23

For Allegheny Health Network (AHN) and Highmark, the goal isn't just to reinvent health care, but to also provide a seamless and supportive patient experience right down to the details of patient billing. After all, patients can get overwhelmed by the disconnected bills and explanations of benefits piling up in their mailboxes. Not only can it compound stress patients already have about their health, but it can also lead to missed payments and costly customer service inquiries. In this episode of Health Care Reinvented, we explore how ANH and Highmark leveraged technology and a leading-edge health care IT company, Cedar, to deploy a solution that not only increases payments but reduces patient stress around the billing process. Listen in to Neil Kulkarni, Vice President of Customer and Clinician Experience Solutions at Highmark Health; Kimberly Wilkinson, Director, Central Business Office, AHN; and Shanti Krishnan, Vice President of Sales at Cedar, detail their journey to radically simplify their customer financial experience by implementing Cedar Pay. With the Payer Intelligence Layer, Highmark members who receive care at AHN have access to uniquely integrated billing information and insurance data. In less than one year with Cedar Pay, AHN added $17 million in patient payments, thanks in part to the integration with Highmark. But the clearest signal that payer-provider partnership was working came from patients themselves, who gave the integrated experience a 90% satisfaction rating. Listen and learn how embracing technology can create so much positive impact and how more projects are in store for the future. Transcription: You're listening to the healthcare reinvented podcast series. And I'm your host, Jonathan Kersting. With the Pittsburgh Technology Council. This podcast is all about the intersection of technology and healthcare. And we talk about it at every single level, whether it's in the operating room, whether it's about virtual visits, and everything in between. It's where technology is making a positive impact. And today, it's all about how technology is simplifying the payer provider system. Simplifying just makes it sound, dare I say too simple, because it is super complex. But you want a streamlined system, you want a sensible system, you want an easy system and understandable system, so the customers don't have to be stressed out when it comes to paying and understanding their bills. And joining us on the podcast today is Neil Kulkarni, who's the vice president of customer and coalition experience solutions at Highmark Health. We have Kimberly Wilkinson, who is Director of Central Business Office at Allegheny Health Network. And we have Shanti Krishnan, who is vice president of sales at Cedar. Thank you so much for hanging out with me today. I'm excited to explore this conversation. And I always love starting with introduction. So our listener knows who is who. So why don't we just start down the list and I went through Neil, let's start with you your background real fast, and what you do, how you do it off the ball, Jonathan, thank you so much for having us and really excited to be able to kind of talk about this with the group today. I've been at Highmark, for a little under five years. And really what my role is all about is how do we transform our delivery system? And how do we make things easier for our customers? How do we make it easier for our clinicians? How do we think about simplification experiences being more practice personalized, and then working with our provider partners to really deliver a seamless and blended experience for people and so we say customer because it doesn't really matter if it's a insurance member or a provider system patient than today, it's a person. And healthcare is really complicated. And so I'm excited and unfortunate that I get to spend kind of my day thinking about how we think make things easier from a system perspective. And you make it sound easy. And that's very complicated, because it's like, like I said, In the beginning, it's one of those deals where it's like, you're dealing with people here, we need simplicity from a very complex system. And that's when you get to work on every day. And that's just improving the quality of people's lives. I love that is so cool, Neil. So Kim, how about yourself and what you do at Allegheny Health Network? Hello, everybody. I'm Kim. I'm the director of the Central Business Office for Allegheny Health Network. And my team is compromised of our Customer Care Center, which is our call center where patients are calling in inquiring about their bills, our Single Billing Office cash management, enrollment and credit balance. So as you can imagine, my areas are very involved with the patients and answering their questions as healthcare is very complicated. And we're, as Neil said, trying to make it uncomplicated for our patients and it easier for them to navigate and understand their bill. And not make it so stressful, because they're stressed enough. That's what I was gonna say. I mean, you're often talking to customers that are at an inflection point in their life where they're dealing with maybe a medical crisis or something and you're just stressed out like crazy. And all of a sudden, they you're getting some, some bills, or some get some questions, and you can't figure it out. So it's just increasing that stress. And you don't want your folks to be stressed out. So that's why I love what you're doing, because let's bring the stress down and help people heal. Right. Right, and make it easier for them make it easy. That's what I'm talking about. And of course, we couldn't have this conversation without our friends from cedars. So Sean cheap. Tell us about yourself and really like what cedar is all about, because I love the fact that like Highmark comes in and uses these tech partners like this to make these things happen to make that simplicity happen based on a technology platform. I'm Shanti Krishna and vice president of sales at Cedar I've been with the company for almost four years now. So we've evolved quite a bit over that time. But really thrilled to be here today. And of course, just so excited to have such wonderful partners in Miele Kim and the rest of the Highmark and AHN teams. What cedar does is that we have a platform that really aims to make it easier and more intuitive for patients to navigate and ultimately fulfill their financial and administrative obligations in health care. We know this is a real pain point for patients and as Kim just alluded to, it's often coming at a moment that is already stressful because of some sort of healthcare incident. And so our view is if we can take the stress out of what is already a pretty stressful situation, you know, we're doing our job. And so, we aim to do this in two kind of key related ways. One is just bringing the best of other consumer industries to this known pain point in the patient healthcare experience, making it more personalized, more intuitive, really leaning on data and design science to help inform the experience And the second is really bringing disparate parties such as payer and provider together on one platform because we know that patients don't see these things as being entirely separate. They're actually very related, yet our system treats them as totally separate. So, again, an area where agent and Highmark have just been such fantastic partners and really helps us to realize this vision. Yeah, I was looking at your website. And you have, I mean, you have the biggest clients out there. And of course, Allegheny Health Network. Highmark, they're right there with you guys. So you're, you're helping lots of lots of big organizations solve these very tough problems. So that's, that's cool stuff. Certainly a privilege. Most definitely. So let's get the conversation rolling. I guess maybe starting off with talking with with Neil Kim about maybe some of the problems that were that Highmark was looking at knowing that you needed to find a solution around this. Can you guys set the stage for us? Yeah. So happy to kind of chat through that. So I think the last couple of years, as we've been looking at how do we drive a better experience for our customers, I really started to break that down into a bunch of buckets of things that we want to focus on. But one of the major ones is around kind of the end and healthcare financial experience to say, hey, people struggled to understand financial costs, they struggled, they don't get treatment at times, because they really don't understand that as well. So that relates is often delayed care, when they actually get then care, then there's really complicated payment processes, we don't do a good job of connecting people to financial services and advocacy programs that they might have access to. So that entire ecosystem is really, really complicated. Everything from kind of understanding what costs are known, giving, comparing cost options, making it easy for people to kind of pay their bills, helping them understand the benefits that they have, as well. And so once we started kind of looking at the space, we said, hey, this is an area that we really need to kind of dig in and and tackle, and we're not doing a good enough job today. And so about three years ago, we really started kind of looking into, Hey, what are the set of partners because this is it's complicated, like it's talked about, it isn't something that we're going to solve completely on our own. And we know that there are other organizations and kind of other companies that are really partnering to drive this experience. And so we started looking at who are the center partners that are doing that. And so through that process, we identified initially, a company called boot up as a place that we wanted to start and that transition into cedar. And so I think one of the interesting parts, which I think we'll talk a little bit further about, and kind of our discussion is, one the place to start might not be completely the place that yet. And so if this was a one where hey, everyone solve it in healthcare, it's easy, go do it, just go implement a solution, and we're good that it would be easy to go saw. And so we started experimenting and working with the senior team on Hey, initial concept, here's what we think, how would you scale it? How would you deploy that? And so we iterated on that with them. And with hm, team over time on how do you start making these things really easy? How do you bring the best of kind of other experiences that as a person, you've gotten used to whether it's financial services, whether it is retail, other things in your life that you're doing, and we really worked collaboratively to go through that with them. But that was been a three year journey to say where we started and the product that the solution that we started with right now is very different than what we actually have live. But I think that's a good part of this partnership to say, hey, continue to iterate, change, really meet the customers understand what they need, and deliver a set of capabilities or experience to a customer that really makes it easy for them to understand on the provider side, what they need to pay on a payer side, does that match what their payer has paid their EOB and really bring all that together in a really seamless way. So that's, that's really kind of what brought us to Cedar in the partnership between cedar age and a hybrid on ours. That's super interesting. And you bring up the point of fact that like, it's not like this is one of these places where you go, you buy the software, you plug it in, and though your problem solved, but know that this has been an iterative process, you don't end up where you think you're gonna end up. Because as you're discovering things along the way, it changes and of course, time changes, the industry changes, and that you got to, I guess, continually be addressing this as an issue as it goes along. Because you never fully get to like, let that's the one solution. We're done. So, Kim, I'm curious. From your side, obviously, you're much on the front lines, when you're hearing from the customers and so forth. What were some of the key things that they were kind of bringing up realizing like we got to keep improving? Like, how can we make sure that our customers are number one, and that we can we can do right by them all times. The one thing that we were lacking was the ability to provide an electronic communication, ie the text messages, the emails, or QR codes, things like that. So that partnering with theater has given us the ability to do that and evolve. And as you said, healthcare is ever changing. So as soon as we're getting one thing implemented, there's another section that you need to work on. And adding that payer intelligence for our Highmark members, has been a game changer for us, letting them know What their HSA and FSA balances are, and having that EOB comparison so that they can see. And again, helping them understand, as Neil was saying, with the payer and the provider, and linking that to that they can see that they are matching, you know, and helping eliminate that confusion. And just giving them access to some self serve options that they did not have before that we're now able to do has been a game changer for us as well. It's very empowering for the customer as well. I mean, I love that. But to get it makes, it seems like it's so easy, but you need a partner like cedar here. So I'm curious to hear from Shanti. And he obviously you come together with a client like this, and you know, this is a big project, right? And then it's going to evolve it. And it's what was it like kind of kicking this project off and kind of walking through this journey, as you're able to, you know, go through each step and then see ours as needs change, and then use those cedar products to help solve this problem. Yeah, I mean, I think to Neil's point, when we started out this started on this journey over four years ago, I think it really came from a place of collaboration. And, you know, at the time, Gouda really wanted to solve this problem of payer and provider collaboration, payer and provider coordination for the benefit of patients, but obviously not wanting to do that in a vacuum wanting to do it with a partner that could really inform us of the key pain points, and really what was most feasible out of the gates. And so that's kind of how this journey started. And so where we are today is that the cedar platform is live on the post visit billing side at Allegheny Health Network. And we've incorporated additional functionality known as the payer intelligence layer, which is both Neil and Kim alluded to, enables patients to see elements of their benefits information alongside their bills, so they can see it, their EOB and Bill have been reconciled, they can see their deductible status, and they actually have the ability to pay their bills out of their HSA. So this is available for Highmark members presenting at h n, we're continuing on this journey. This is really just the start. I was gonna say found, yeah, we found that even just this this what seems like a very small kind of tweak and an otherwise typical billing experience has led to really, really, really positive impacts for both a financial perspective for both payer and provider as well as the patient and member experience perspective. So I would say throughout the entire journey, the entire the, the approach has been extremely collaborative. And we've really leaned on both these teams to kind of help direct us and where we can have the most impact. Without a doubt, as I mentioned before, I was sneaking around on the cedar website, and I did come across that case study based on what we're talking about today. And the results have been pretty, pretty, pretty substantial. So far from these initial, you know, first steps of the rollout. Can you talk a little bit about some of the the results for lack of a better term so far? Sure. So we've definitely increased our pace patient satisfaction, we put several initiatives in place to contribute to that we have flexible payment plans, allowing for Apple Pay as a source of payment or the QR code. Again, as we mentioned, the payer intelligence for Highmark members, the ability to do your cell service options, we've updated our statement format, enhanced our payment plans to allow patients to consolidate their many visits into one payment plan so that they're not making multiple payments. And cedar has also assisted us with our customer service area. And this has helped us tremendously with reducing our abandonment rates. So when patients are calling in, you know, we are under the industry, industry standards for our abandonment rate now, which is that the standard is 3%. And we are well under that at an average of 1.3%. Our POST call surveys. And the results were first call resolution are up a percentage of 82%. And again, our satisfaction scores tend to increase as well. So I feel like we're servicing the patients in a better fashion, answering their questions. And again, giving them that ability to self serve as they feel need. Yeah, I think some of the other things, at least kind of but also more broadly, I think we've seen a big impact on collections. So I think it's over 17 million in income, incremental patient payments. That's not even accounting for it. We have a huge influx of people that are out on payment plans that didn't have payment plan options before. And so I think even from a customer experience perspective, hey, cost of healthcare is high and it has an impact on affordability that has an impact on the rest of your life to say Hey, can you pay your mortgage, can you pay your phone bill, you need to make a trade off decision on on some of that type of stuff. So really that payment plan functionality and things that we've done have been really impactful. I think the two other really big ones for us that we've seen is really a 33% lift in HSA FSA. So health spending accounts, utilization. And so to me, that's a big thing to say people in identical plans, they have these things, but I know what happens for me, I forget my car, I forget that you have that available. And then actually, right by reading my mind, Neal, you're reading my mind. If I remember, I was like, where's my HSA card and said, I don't keep it in my wallet with me at all times. And so one nudging and reminding people that they have these funds available to use for a payment has been really, really big. And so we've seen a big effect of that. Also on the Highmark side, we look at it in terms of what is our net promoter score or customer experience holistically in a segment and industry in a market right now. And so we've seen really good improvements overall in western Pennsylvania, with our net promoter score with the types of solutions that we're implementing in the space. So I think it's been a win win all round to say, a big impact for HN, but also a really big benefit for Highmark, in terms of making it easy for our customers to access care and pay for Kevin, you get to have so much fun doing what you're doing, because you're actually seeing a positive impact. It's only got us invigorate you more and more on both sides on the theater side on the high marks actually, like basically, we came together we're going through this journey, we're actually seeing the results we wanted. And we realized there's still more opportunity to do more. So you must be pretty stoked. We are really excited, we have a big roadmap and backlog of things that we want to tackle. So I think some of the things that we're we're really starting to lean into. So Shanti alluded to something that we call the payer intelligence layer. And so that is the component that is a Highmark insurance oriented to say, how do you provide a differentiated and unique experience for a high mark customer that might be going to a system like Allegheny Health. And so if we want to make it so much better, so much more streamlined and easy that you don't need to think about certain things, if you have a that type of a partnership? So a couple of things that we're working on, one is continuing to expand and scale that payer intelligence layer to other providers systems in other parts of the market to say, how do we work with not just ah, and in western Pennsylvania? How do I work with other systems and other geographies that Highmark operates in to really offer the same types of capabilities that we're really offering in this place. But that is one of the things that we're kind of working with the Cedar Key more holistically to expand that, I think we also have, I'll say, new capabilities and new use cases and new experiences that we want to launch as part of that payer intelligence layer that can go directly to a patient specifically with age as well. So a good example of that would be, hey, there's a treasure trove of information and things that we know, on an insurance side about a person, and we actually want to allow them to engage in those types of things. And so cedar and HN, they have eyeballs they have, they have engagement. And that's a moment that matters for a person when they're paying a bill. And so can we remind them to say, hey, you might have a need for colorectal screening, you might have a need for getting your flu shot. And there are certain things that we think are really valuable to help people manage their healthcare holistically, that we really want to use this platform to kind of start offering to our customers as well. So that's a second thing that we're kind of looking at in terms of a payer intelligent expansion of those capabilities. And I think the third one is, when you go to a system like Allegheny Health, there's still a lot of I'll say, secondary or tertiary providers that yet to say, hey, might be called a Gen, you might still get a separate bill right now. And in your mind, as a customer, you don't necessarily see that as up that was a 10 as a system, why am I getting a separate bill from this doc for a thing? You don't always know that? Are they employed? Are they not employed? And as a customer, I would not expect you to know that or figure that type of stuff out. And so how do we start working on things like consolidation of those types of bills to say, hey, it's all together, whether it is a different different entity that operates our end, if it's a different entity operates our neighbor and hospitals, but all of that if that sits under that age, and banner and brand, how do we start really making that experience really seamless as well. So just a couple of examples of that the types of things that we're looking at our our roadmap for the next year to be able to continue expanding on this capability. That's amazing. When I hear that you're able to take this and keep building on it and scaling it out for more impact me so exciting. Oh, my goodness. So yeah, like I'm confirming that you could have a lot of fun at work doing this. As far as that goes. How do you like prioritize and because I get it seems like the world just keeps opening up. How do you prioritize make sure that you can actually follow through on these things to make sure they happen because I'm sure it's got to be tough. And so it kind of goes with, hey, at the top kind of whether it's President leaders of the organizations, is there a strategic alignment in the direction that we're moving? And so we spent a good amount of time to make sure our leaders are kind of aligned at that level and are really working through that. I think then the next step goes into exactly what what Kim talked about, hey, we spent a lot of time right before the holidays on Hey, joint brainstorming and collaborative brainstorming on hey, let's throw 80 ideas over them. And let's see, what are all the things? Do they make sense for a provider system like Allegheny Health? Do they make sense for Highmark, but they make sense for Cedar? What's the Venn diagram of those types of opportunities? Let's start kind of figuring out what's the value? What's the impact on experience? What's the impact on financials? What's the impact on operations? And let's kind of collectively prioritize what makes the most sense across that organization? And then let's also short than that on a, what does the next 12 to 18 months look like? Well, we try to keep a forward looking roadmap across our organizations of the things that we want to go do. And then part of that turns into what am I learning from something I might be doing in a different space, my bringing that board to this discussion, other things that Allegheny Health Network is seeing in a completely different era that they think kind of makes sense on our roadmap as well. Then for Cedar? What are they seeing with other maybe payers or providers that they're working with as well? And how does that impact the things that we think that we're really what the I'll say, click into market and really deliver from a better experience for our customers. I like it, I tell you what, we've been doing this podcast series for almost five years now. And we've covered so many different topics like technologies in the operating room to you know, virtual health and everything, and I'm always my mind is mesmerized. Now, I think this has been one of our most important conversations, because we're talking about technology at a level. That's that's all around just how like a customer is able to interface and understand what's going on, you know, as as the as they go through the pay experience. And to me, that's just so important, and the amount of horsepower it takes to do that, and the complications behind it. Once again, it just goes to show you how technology and healthcare just they go hand in hand and they intersect in such a cool way. at every single level. I have been blown away, but with today's conversation, because these are things I just didn't know. And now I know I'm kind of excited. So if you have any parting words, anything we haven't covered, the people just need to know about this collaboration. And really, I think the excitement that as this moves forward into 2024 and beyond. This has been a great conversation. And again, I'll just kind of plus one to what Neil and Kim said, I think, for partnerships like this to work, there has to be some shared accountability, but there also really has to be alignment of mission and values. And, you know, I think at least from our side, we've definitely felt that and it's really enabled us to do what we've done so far. And we're excited about what's coming next. I love it. I'm so glad you guys are working together. I had so much fun having this conversation and learning what it takes to make something that seems as simple as a bill and it being understandable to have that happen in a seamless way. I think it's just awesome. I can't thank you guys enough for hanging out with me here on healthcare, reinvented, fantastic stuff, everybody. Transcribed by https://otter.ai

Sage Partner - Erik Tomalis on how the not-for-profit sector has responded to the decline in giving

Sage Advice Podcast

Play Episode Listen Later Jan 31, 2024 8:26

Erik Tomalis is a proven fundraising professional and has always been forward thinking, donor and people driven, but most of all results oriented. With 20+ years of professional fundraising experience, Erik made over 4,500 face-to-face donor solicitations where he has raised millions of dollars for many non-profit organizations. He served as a front-line fundraiser, as well as an executive in some transformative organizations focused on generosity, such as St. Jude Children's Hospital, the Boy Scouts of America and the Allegheny Health Network. At Virtuous, Erik is committed to helping nonprofits grow global generosity. Summary Fundraising and generosity with Erik Tomalis. Erik is passionate about generosity and has raised millions for nonprofits through face-to-face donor solicitations. Declining donor giving and nonprofit trust. Nonprofit sector responding to decline in donor giving with mixed results, despite increasing number of organizations. Decline of personalized messaging in nonprofit sector. Nonprofits struggle to personalize communication, leading to disconnection with donors. Charitable giving trends and the role of technology. Younger generations prefer direct support for specific causes, bypassing traditional organizations. Nonprofit fundraising strategies and the importance of communication with donors. Erik emphasizes the importance of communicating with donors and acknowledging their contributions to nonprofit organizations. Erik cites Mr. Rogers as a hero of his, citing his kindness and focus on generosity and love.

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Harm Reduction in the Context of Interactions with Law Enforcement - Part 2

At the Core of Care

Play Episode Listen Later Jan 29, 2024 34:56

Our partners at Obscured captured the insights of our distinguished panelists in two parts, each shedding light on the diverse facets of harm reduction and effective strategies for addressing trauma resulting from interactions with law enforcement. If you have not listened to Part 1, we recommend starting with that episode. Listen here! Continuing the dialogue in the second part of the panel discussion are moderators Stephanie Marudas from Kouvenda Media and Namaijah Faison, MPH from the Pennsylvania Action Coalition. Joining them is Talitha Smith, BSN, RN, a nurse navigator with the Allegheny Health Network's Center for Inclusion Health Clinic, RIvER (Rethinking Incarceration and Empowering Recovery). Following Talitha, we delve into the experiences of Chad Bruckner, a retired police detective who now owns and oversees a private investigator firm, Intercounty Investigations & Solutions, Inc. and is a coach and recovery specialist. Wrapping up the discussion is Laurie A. Corbin, MSS, MLSP, who is the Managing Director for Community Engagement at Public Health Management Corporation (PHMC). She oversees a range of programs that provide social services, prevention, intervention, treatment, and education to at-risk individuals and their families.

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Harm Reduction in the Context of Interactions with Law Enforcement - Part 1

At the Core of Care

Play Episode Listen Later Jan 22, 2024 67:36

In a special collaboration, the Pennsylvania Action Coalition joined forces with Kouvenda Media's Obscured Journalism Initiative last year to host a thought-provoking panel discussion on law enforcement interactions within the community and the implementation of a harm reduction care model. Our partners at Obscured captured the insights of our distinguished panelists in two parts, each shedding light on the diverse facets of harm reduction and effective strategies for addressing trauma resulting from interactions with law enforcement. In this episode, we hear from Talitha Smith, a nurse navigator with the Allegheny Health Network's Center for Inclusion Health Clinic, RIvER (Rethinking Incarceration and Empowering Recovery). Talitha shares her insights about harm reduction and her passion for RIvER's unique programming, which rapidly, effectively, and compassionately addresses the health needs of individuals post-release from incarceration. Following Talitha's insights, we delve into the experiences of Chad Bruckner, a retired police detective who now owns and oversees a private investigator firm and is a coach and recovery specialist. Closing the discussion is Laurie A. Corbin who is the Managing Director for Community Engagement at Public Health Management Corporation (PHMC). She oversees a range of programs that provide social services, prevention, intervention, treatment, and education to at-risk individuals and their families.

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Internal Disruptors: Impacting All Patients from an Equitable Lens (ft. Dr. Ashis Barad)

DGTL Voices with Ed Marx

Play Episode Listen Later Jan 19, 2024 34:32

On this episode of DGTL Voices, Ed welcomes Dr. Ashis Barad, Chief Digital and Information Officer at Allegheny Health Network. They cover the first video visit in Epic, formalizing the Chief Digital Officer role at Baylor Scott & White, and his journey to digital health.

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Transgender Healthcare: Leading the Way

AACN Leadership Podcast

Play Episode Listen Later Jan 10, 2024 43:33

Uncover the challenges and misconceptions about transgender healthcare while gaining valuable insights during this empowering and thought-provoking discussion with Charlie Borowicz (they/them), transgender health program manager at Allegheny Health Network. They will share their lived experiences throughout the conversation, emphasizing nurse leaders' pivotal role in fostering inclusive and affirming healthcare environments and diving into practical strategies to enhance transgender patient care.This episode is brought to you by: AACN's Advanced Critical Care, with information available at www.aacn.org/accjournal

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Holmberg: Highmark Commitment to Hiring People with Disabilities

Disability Matters

Play Episode Listen Later Jan 2, 2024 60:00

Joyce is excited to start 2024 with the returning champion of competitive employment for Americans with disabilities, David Holmberg, President, and CEO of Highmark Health and Chairman of the Board, Highmark, Inc. Mr. Holmberg launched an initiative in 2020 to hire 30 people with disabilities from Bender Consulting Services to honor the 30th anniversary of the signing of the ADA, called the Highmark 30/30. He and all of Highmark have continued this practice every year since 2020. During the show, Mr. Holmberg will talk about the initiative and how it happened. Additionally, he will discuss how the company plans to continue its unprecedented record of hiring people with disabilities in 2024. Highmark is a $26 billion blended health organization with headquarters in Pittsburgh, PA. Its 42,000 employees serve millions of customers nationwide through the nonprofit organization's affiliated businesses, including Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, and enGen.

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Holmberg: Highmark Commitment to Hiring People with Disabilities

Disability Matters

Play Episode Listen Later Jan 2, 2024 60:00

Epilepsy Awareness Month

Larry Richert and John Shumway

Play Episode Listen Later Nov 15, 2023 4:30

Dr. Timothy Quezada, Allegheny Health Network neurologist, joins Larry and Marty to discuss Epilepsy Awareness Month.

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Ensuring ROI with Rev Cycle Digitalization with AHN's James Rohrbaugh

HealthLeaders Podcast

Play Episode Listen Later Nov 14, 2023 18:51

We speak with James Rohrbaugh, chief financial officer and treasurer of Allegheny Health Network, about the network's recent efforts to help patients understand healthcare costs and simplify the billing experience for patients through revenue cycle technology.

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A New Lawsuit Against the Jail Alleges a Pattern of Neglect

pittsburgh jail lawsuit appeal pattern associated press neglect allegheny health network wesa

Play Episode Listen Later Oct 23, 2023 16:47

The Allegheny County Jail has one of the highest death rates per capita in the country. Last week, the family of Anthony Talotta, one of 21 men who've died in connection with the jail since April 2020, filed a federal lawsuit against the county, several doctors, and Allegheny Health Network. Lead producer Mallory Falk explains the family's legal case and its chief allegation — a pattern of medical neglect. You can read the federal lawsuit over Talotta's death, along with coverage from the Appeal, the Associated Press, and WESA. Brittany Hailer covered Talotta's death and reported on issues with a jail physician's medical licensing for PINJ. She has appeared on City Cast to discuss the high number of deaths at Allegheny County Jail and her push for more transparencyaround these deaths. Want some more Pittsburgh news? Make sure to sign up for our daily morning Hey Pittsburgh newsletter. We're also on Instagram @CityCastPgh! Not a fan of social? Then leave us a voicemail at 412-212-8893. Interested in advertising with City Cast? Find more info here. Learn more about your ad choices. Visit megaphone.fm/adchoices

TF-CBT: Helping Kids Get Better

One in Ten

Play Episode Listen Later Oct 16, 2023 45:33 Transcription Available

In the mid-90s, little was known about how to effectively treat trauma, especially that trauma that can arise from child sexual abuse. Victims often languished in treatment for years with symptoms that might—or might not—ever improve. Then more research emerged on evidence-based treatments. These effective treatments—with Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) at the fore—were brief, reducing symptoms for many clients swiftly, and therefore swiftly getting kids back to their job of being kids. This has meant reduced suffering and improved healing for kids.The most exciting part of TF-CBT has been its ongoing evolution as applications have been developed for many different populations. What's next for TF-CBT? Take a listen to our conversation with Dr. Tony Mannarino, renowned expert in child trauma and one of the co-developers of TF-CBT.Topics in this episode:Origin story (1:41)The impact of TF-CBT (4:51)Evolving different applications of TF-CBT (9:38)The most used applications (12:16)Up next: Parental substance abuse (20:06)The development process (25:32)Kids fill in the blanks (31:43)See kids as resilient, not broken (36:47)Ukrainian therapists (42:25)For more information (45:04)Links:Anthony P. Mannarino, Ph.D., professor and chair; director, Center for Traumatic Stress In Children and Adolescents, Psychiatry and Behavioral Health Institute, Allegheny Health Network, Drexel University College of Medicine TF-CBT.orgEsther Deblinger, Ph.D.Judith A. Cohen, MDTF-CBT implementation manualsCenter for Traumatic Stress in Children and AdolescentsIsha W. Metzger, Ph.D., has previously been a guest on One in Ten (“The Meaning of Healing for Black Kids and Families”) and will join us on our next episode to discuss the new TF-CBT adaptation Ashley Dandridge, PsyD.TF-CBT and Racial Socialization Implementation ManualFor more information about National Children's Alliance and the work of Children's Advocacy Centers, visit our website at NationalChildrensAlliance.org. Or visit our podcast website at OneInTenPodcast.org. And join us on Facebook at One in Ten podcast.Support the showDid you like this episode? Please leave us a review on Apple Podcasts.

Episode 16: Comprehensive Cost Implications of Commercially Available Noninvasive Colorectal Cancer Screening Modalities

The Operative Word from JACS

Play Episode Listen Later Oct 5, 2023 26:14 Transcription Available

In this episode, Dr Dante Yeh is joined by Casey Allen, MD, from the Institute of Surgery, Division of Surgical Oncology, Allegheny Health Network, Pittsburgh, Pennsylvania. They discuss Dr Allen's recent study, which found that widespread adoption of the fecal immunochemical test for noninvasive colorectal cancer screening could lead to substantial cost savings. This carries major value implications for a large population health system. Disclosure Information: Dr Allen has nothing to disclose. Dr Yeh receives author royalties from UpToDate, advisory panel/training honoraria from Takeda Pharmaceuticals, and advisory panel honoraria from Baxter, Eli Lilly, and Fresenius Kabi. To earn 0.25 AMA PRA Category 1 Credits™ for this episode of the JACS Operative Word Podcast, click here to register for the course and complete the evaluation. Listeners can earn CME credit for this podcast for up to 2 years after the original air date. Learn more about the Journal of the American College of Surgeons, a monthly peer-reviewed journal publishing original contributions on all aspects of surgery, including scientific articles, collective reviews, experimental investigations, and more. #JACSOperativeWord

4 Tips to Help New Parents (or Anyone) Deal with Stress

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Play Episode Listen Later May 24, 2023 17:16

Pregnancy and birth can be a time of joy and wonder, but it can also leave parents feeling overwhelmed and sad. An estimated one in five birthing parents face anxiety, depression or other mood disorders. Pennsylvania is doing better than average on providing mental health care before and after birth, but there's a long way to go. Dr. Rebecca Brent, a clinical psychologist in Allegheny Health Network's Women's Behavioral Health Program, tells us a few tips to help new parents (or anyone) dealing with stress. If you're pregnant or a new parent and need help, you can call or text the National Maternal Mental Health Hotline at 1-833-TLC-MAMA (1-833-852-6262) for 24/7, free, confidential support before, during and after pregnancy. Let your voice be heard! We're doing a survey to learn more about our listeners, so we can make City Cast Pittsburgh an even better, more useful podcast for you. We'd be grateful if you took the survey at citycast.fm/survey—it's only 5 minutes long. You'll be doing us a big favor. Plus, anyone who takes the survey will be eligible to win a $250 Visa gift card. Want some more Pittsburgh news? Make sure to sign up for our morning newsletter Hey Pittsburgh. We're also on Twitter @citycastpgh & Instagram @CityCastPgh! Not a fan of social? Then leave us a voicemail at 412-212-8893. Interested in advertising with City Cast? Find more info here. Learn more about your ad choices. Visit megaphone.fm/adchoices

Q&A with Allegheny Health CDIO Ashis Barad, MD: “We Need to Do the Hard Work of Laying Down the Foundation.”

healthsystemCIO.com

Play Episode Listen Later May 18, 2023 30:45

Building engagement tools in a way that “surfaces through the care team” is a critical goal for Ashis Barad, MD, Chief Digital and Information Officer at Allegheny Health Network. But it can't be “built in a way that's just adding burden to the care teams by having more alerts put in front of them,” he said in this interview. Source: Q&A with Allegheny Health CDIO Ashis Barad, MD: “We Need to Do the Hard Work of Laying Down the Foundation.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

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Bryce Harper Tries to Fight The Rockies & William C. Davies: Founder & Director "AHN Chill Project"

The Mayor’s Office with Sean Casey

Play Episode Listen Later May 15, 2023 39:22

We dig into Bryce Harper getting hot with the entire Rockies team, dive into the Monster AL East situation, and we have a very special guest. William C. Davies Ed.D. is the founder and director of the AHN Chill Project, Allegheny Health Network. He talks us through his AMAZING program that helps students cope with depression, anger, and every other emotion our children need assistance coping with. His project has already saved many lives with a focus on suicide prevention and overall emotional health. Everyone should listen to this one whether you are a parent or a kid! See omnystudio.com/listener for privacy information.

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Margaret Larkins-Pettigrew, Senior Vice President & Chief Clinical Diversity Equity Inclusion Officer at Highmark Health Allegheny Health Network.

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Play Episode Listen Later May 2, 2023 6:07

This live episode from the Becker's Hospital Review 13th Annual Meeting in Chicago features Margaret Larkins-Pettigrew, Senior Vice President & Chief Clinical Diversity Equity Inclusion Officer at Highmark Health Allegheny Health Network. Here, she discusses her career journey, what she is currently most excited about in healthcare, making a difference in the lives of the women who work in healthcare, and more.This episode is sponsored by Insight Global Health.

Health Care Reinvented: Talking to Your Doc is Just a Text Away

TechVibe Radio

Play Episode Listen Later Apr 25, 2023 21:25

Did you know that connecting to your doctor is literally just a text away? On this episode of the Highmark Health Care Reinvented Podcast Series, Benjamin Edelshain, MD , Vice President, Clinical Engagement & Digital Innovation at Highmark Health, gives us the whole story on how a secure mobile text messaging platform is building better patient-doctor connections for healthier outcomes. The platform was deployed at the height of COVID-19, immediately proving its effectiveness in a world where people could not easily meet with health care providers. Ben shares some encouraging and surprising stats on how many patients are using the platform and how text messaging has improved customer engagement. Discover how a simple text message is part of an ever-growing ecosystem of engagement tools to ensure access to care. Transcription: Welcome to Healthcare reinvented, exploring the intersection of healthcare and technology brought to you by Highmark, here are your hosts, the Pittsburgh technology Council's Audrey Russo and Jonathan Kersting. This is Jonathan Kersting. With the Pittsburgh Technology Council. This is the next episode of healthcare Reinvented, where we explore the intersections of technology and healthcare. Today's interview will be a lot of fun. It's a follow up from our previous season and today we are going to be talking to Dr. Ben Edelshain, and he's with Highmark Health. And I love the fact that that Highmark is finding ways for its patients and doctors to better connect and using technology where it makes sense. And in our first interview that we had was, I can't believe it's, I think, more than 18 months ago, and I'm so excited to follow up on this. It's all about just using the simple concept of using texting to talk back and forth with your doctor. And it sounds easier than you think, especially in the medical setting. So I'm excited to learn a the progress of it and some new things they might be working on and get some numbers around this as well, too, just to see how effective it's been. So Ben, welcome to the show today. We're so glad to have you. And it's great to reconnect. Yeah, Jonathan, thank you very much for having me. I'm honestly super excited to share some updates. And it's always great talking to you. And just coming back again, is a privilege and an honor. very humbled. Yeah. Looking forward to sharing some exciting stuff. And you know, following up from where we left off,. A year and a half ago, just flown by and you had a child. Congratulations. Thank you so much. Yes, we we had our second little Clara, and she's turning one soon. So very cool. Very cool. You got to be stoked about that. Absolutely. Very cool. So before we get things kids, I'm just refreshing our listeners, maybe are they forgotten or there's the first time listening, could you give us your background and what you do with Highmark Health. Very happy to do so. So I am Ben Edelshain. I've been with Highmark, for about four years now, I'm a vice president in our enterprise clinical organization. I'm originally from the UK, hence the accent and used to be a national health service doctor back in London, but been stateside for about 10 years. And so my responsibilities at Highmark Health include kind of trying to push us to be more tech driven, more consumer focused. And then operationally I run a department to telephonic nurses who support our customers, as well as care navigate navigation as well, helping members find the best possible care. That is interesting, that's gonna be a very rewarding job, because you're actually seeing the work that you do improves the quality of patients lives. It just, I think that's going to be so much fun. I say this without any sort of sarcasm, and I love working. And I see a lot of similar missions to, you know, socialized care where I came from our country, slightly different by country and in the US. And but I think in Pennsylvania and Pittsburgh, we're doing something special to try and change the paradigm. And I'm very excited to be part of that journey. So that's why I love having these conversations, because I think you said the right word. I think Highmark is doing so much to change the paradigm. I mean, the idea is using technology to empower people. And it's not just about the technology, because there's technology all over the place. But how you can apply it in a way that people can actually use it, and use it to actually make the experience better make their health better. That's why I thought it was so much fun when we first talked to you know, just detailing how using something as simple as text messaging, as a really effective way of being able to keep that connection going between doctor and patient, which is just so vital. Tell us more about how that kind of started up. And then really how this has been now it's up and running for more than a year and a half now. Yeah, so just if we rewind the clock, you know, even beyond, gosh, that year and a half ago, and you know, when COVID first broke out, right, and patients were rightly scared to go and see their doctors to engage in person with that health care. You know, what we discussed last time was we we challenged ourselves and said, Hey, look, we have this texting capability that traditionally use, you know, primarily for marketing purposes, right? We have adoption, why don't we try to juice it up and and use that one way messaging system and flip it to two way and then as people respond to us at Highmark, you know, let's have a nurse on the other end who's part of the benefit structure that I have or receives, and let's enable that nurse who's on the Highmark side, but to also be kind of that augmentative support for the doctor's practice. And, you know, for us that's, you know, really supporting our colleagues a lot to get Allegheny Health Network. But it's not it's not just a job. So that's, that's like I didn't think about is the whole point that this is actually a way to kind of help the doctor out as well too. Because if you have a nurse that's helping out, they're able to, you know, it frees up their time to put it where it's more important, and being able to then you but still give the care to the patient at the same time. So that to me, I think is really interesting. So the docs are probably saying, Okay, this is great, it's like a little relief valve that we can talk, we can learn about something going on before it becomes a serious problem that would require someone to come in to the doctor or something like that. I agree. And I think part of the strategy moving forward is, you know, as a former physician myself, I empathize with, you know, those still in practice where they're forced to have really short consultation time. Right, right. I'm sure as patients, we experienced that, where it feels like, you know, you have 15 minutes, and that's it. And so, you know, perhaps this evolves into what those other topics that you maybe can't fit into 15 minutes, and then, you know, take it offline, or actually take it online, right, and have it in a more digitally enabled manner, and at the convenience of the customer, right at the convenience when they want to talk about it. And so, I mean, we've so a year and a half has passed, we have had, you know, specific to these, what I would call like health conversations or clinical conversations, say, a nurse or other kind of professional, like a pharmacist or behavioral health specialist. Since going live, we've had 30,000 interactions. Wow. Yeah, that's, that's a lot. That's awesome. Wow. You know, and to put that into context, that's just one year that was lost. And, you know, we use texting for other purposes, primarily, one way, we send about 4 million texts. You know, it's starting to become a decent chunk of Yeah. So, you know, again, changing the paradigm so that the conversation you have with your healthcare insurer, but you know, really, we're an integrated system, but the conversation you're having is more about your health and wellness, and less about your benefits and your right cetera. Exactly. Just the fact that it just keeps you in closer touch with your caregivers, I think is just so important. And you can do it in a way that's not eating into the system and just wasting people's time. But it's like, no, this is a great way that you know, something's not right, you're concerned about something you're able to easily address it before becomes that bigger problem. It just makes me sick, more convenient. And it just, I'm curious, I think this is going to keep growing. Because I mean, the first year, I mean, 30,000 interactions. That's, that's pretty amazing. To me, I'm thinking this is gonna continue to keep building, and you'll probably find more use cases for it as well. I hope so. And we certainly have plans. And you know what? I like the elegance of the simplicity. Yeah, definitely. Text is essentially free. Right? And, you know, maybe your conversation starts with a text then goes into a secure channel where you're drinking bidirectionally. And maybe you decide, hey, I do want to talk to you, and then you set up a mutually convenient time. Exactly. My dream, my aspiration by the end of next year, is to eliminate any cold calling, that's not expected. That comes from a nurse for my health plan to okay, just like there is no reason why we can't achieve that. So, you know, part of where we're headed is okay. We think texting works. Well, we know texting works, right? I'll throw you out of fun facts. So you're familiar, obviously, as a technologist, kind of the click through rate terminology, right? industry average for texting, click throughs, about 15%, one, five. But when you start due to doing two way and having a healthcare professional on the other side, and picking the moments that matter to the customer, we're at about 30% click rate. Wow, you're doubling that. That's impressive. I mean, yeah, he's looking at a 30% engagement rate like that, click and through that you're having real conversations that I mean, this is something that people are in there. And the cool thing is when they have this good experience with it, they're gonna continue to rely on it, they're gonna see it as something that they can they can use. And I just think it builds a better relationship with your caregiver and makes you sometimes like less afraid. There's always that little bit that fear factor, the more you kind of start talking about something and the more you have to get the back and forth. I know for me, like just personally, I remember like, I've never liked going to the doctor, I remember being like, oh, I can do my virtual visits. And as I started virtual visits, I wasn't so free to actually go in and see the doctor. So I think it's it's a great way to kind of step things up as well to to get those of us who maybe have a little bit of the white coat phobia, I guess. You need an actual person that professional and, you know, maybe that comes into the a little nudge that says, you should really go see your doc. And, you know, the other added beauty over time is that, you know, with the customer, the patient's consent, like maybe we can prep the doctor right for the visit. So we know what's going to be top of mind. And what's the point? Yeah, that makes so much sense. Because like, yeah, if you're working with a nurse, and you had a, say, like a couple days of back and forth, and like, hey, why don't you come in next week, then that nurse can then provide that conversation, there's probably some detail in there that the Doc can look into, and really informs what he or she is able to, you know, do when it comes to treat the patient, and they're gonna, you're gonna get all that better care, when you're there seeing the doctor have a better experience? Well, and then, you know, as a blue plan that has a hospital system, right? So that interaction with the nurse can be transitioned into, okay. Why can't I just book you in right now? Because I have access to a very cool, true one call resolution, right? True, nice. This is all based on a very simple technology, which I think is just so awesome. Like, it's something that we're all very familiar with at this point. So Ben, tell me more about the engagement rate on this. I mean, especially across different age groups. I'm wondering, is there a difference between like younger people and older people using texting to talk with their doctors and nurses? Jonathan, that's a great question. You might actually be surprised on this. I think, you know, in our society, we have this somewhat unfair perspective, sometimes that older folks don't use technology. And what we found actually, is that when you have a healthcare professional on the other end of the phone, and you're doing two way texting, the highest engagement rate we're seeing is amongst the senior population. Interesting. I'm so happy to hear that. I think that we shouldn't underestimate kind of smartphone adoption amongst those 65 and older. And look, if you make the tech simple. And it works, and it drives again, drives value to the customer, we're seeing that senior, customers are engaging nearly double the rates that from folks who are under 65. Well, that is just fascinating. I'm curious, are there any extra security concerns around this being being that there's probably HIPAA stuff at some point, depending upon what the conversation is? Yeah, that's an excellent question, Jonathan. And I do want to make sure that it is clear to your listeners. So for us the text message, what you would see in like, iOS is the initial primer. And so it says, hey, you've got a message waiting for you. This is why it's also elegant, no download needed, it just opens up a secure browser. Gotcha. Which is like all sort of safe for the patient or the member opts in to say, Yep, I'm happy to keep going. And then, you know, we have very little security concerns at that point. Very cool. And he had the idea that like, yeah, you're not downloading something, or it's like, I can't do that right now. It just opens up the secure browser. And there you go, and you know that everything is safe. And there's there's nothing to worry about. Very cool. I mean, makes it sound simple. I'm sure it's very hard to implement. But obviously, the user experience is easy. And that's what it's all about using technology to make things easy, not complicated. We have a great partner, the company we work with is called Relay, and they have made our life very easy. I mean, I might have mentioned this before, but we went from one way texting to fully implementing two way and 12 weeks, which for any kind of tech project is like a backup. That's just 12 weeks. Oh, my goodness. Yeah, that's, that's very cool. Very cool. And also some added benefits. I think that, you know, we I think about a lot, maybe consumers don't is, you know, the amount of satisfaction this brings to the health care professionals as well, that are being more efficient with their time, it's more meaningful, you know, they can have, you know, multiple chats open, if that's the way they want to work, and then, but then kind of, again, not be cold calling necessarily and actively engaging folks, and just the scale at which you can help people kind of grows exponentially in a very low fidelity manner. I did. I didn't want to share one interesting thing with you. We did. This is a exclusive for your podcast. I like exclusive that's what it's all about. Come on, man. Lay it on me. So once we had the sort of texting apparatus if he would. We started thinking a bit about like, the words we use in that initial text, and we how we approach our customers, as well. Actually in in a world where unfortunately, you know people who scam innocent customers yes are doing more texting right and phishing, etc. So we decided it was it was after we last spoke it was kind of in the works, but we decided just after we spoke last time to partner with CMU, CMU. Sorry, Carnegie Mellon University. Absolutely, yeah. In our backyard. We partnered with Professor George Lowenstein, as well as Samantha Hall and Sammy, who's a PhD candidate. And they are both world renowned experts in behavioral economics. So as applied to healthcare, so the field being, you know, what are the words? What are what are the words, what are the kind of nudge tactics that you can use in a healthcare setting, to really empower an individual to be more engaged in their self care? Okay, you know, nudge tactics, for example, being kind of things like loss aversion, like, you know, you're missing out on benefits that are at no cost to you, people like you are taking advantage of this, why not engage with us? So we partnered on a project to start kind of seeing how we could tailor the words in our messages. And in two months, we increased our initial phone pickup rate by 16%. Just yeah, just by saying, hey, the nurse is going to call this customer this member, patient. Let's send a text an hour ahead of time, saying hello. says Hi, Mark. I'm calling from your healthcare team. I'm going to call you in an hour. Very interesting, huh? Okay. Alone, the telephonic pick up rate by 16%. That makes perfect sense. You're giving that little bit that warning. So And plus if you feel like you know that someone's caring for you, right, yeah, I mean, you know, that, like you're, you're being looked after, and then you got the warning that like there will be a call coming. And it's a legit call. It's not gonna it's not a telemarketer trying to like, upgrade you on something, and it's just never heard of. Yeah, that's awesome. So we've, I mean, again, like you send the text set an hour ahead of time, maybe the person that's the beauty of a two way system is they text back saying, Hey, I'm busy in an hour. Can you do 6pm This evening and say, Yeah, sure. But we're very excited about this collaboration with CMU. We're sort of working on some other plans. And with a view to publish in the academic literature. We think this is a joint partnership between Highmark and CMU. And we think, you know, again, it makes me sound silly to say groundbreaking and texting in the same sentence. But I think we might be onto something. No, I would call it groundbreaking because you're using a very simple and established and safe technology and using it to empower people to better take care of themselves. That's awesome. To me, I think that's something that the team should be super proud of. And that's why it's so much fun having these conversations, because, you know, over the years, we've been doing these with Highmark, looking at how Highmark works with the Carnegie Mellon with outside vendors that are taught that their games, taking that technology, and focusing it down to where it actually helps the patient. That's just tremendous. And that's why it's so much fun to explore these conversations. That's why I'm so glad I got to have an update with you, Ben about what you guys are up to because it's like, wow, you're getting people there actually 30,000 people using this, your great open rates, click through rates and people picking up the phone because they got a text message an hour before the call was going to help it. Let me leave you with three kinds of additional teasers. Definitely. You know, one is we're working, in fact, the technology is live, we're just piloting that, to take it one step further, which is kind of the texting, that leads to a conversation that leads to a scheduling module, schedule the time just like you would with a doctor, just like with Open Table, right, like, but with your nurse. Right. So that's going live this year. The second is, you know, this, we're seeing good kind of engagement with employers, right people who provide health insurance and sort of, you know, they see the value, they see the values, encouraging their employees to update their contact information to consent to interactions of this nature with their health plan, because there is value here. And then the third part is just is about kind of value in general, I think. I think small wins like this forced us in the healthcare industry to continue to evolve into a b2c industry. And you can only become b2c if you deliver value to your customers. And that starts with trust. And I think this technology have a simple it is is an enabler towards building a more trust acknowledge the customer, the member and their health insurance provider, which is traditionally not the case, right. But at least by sort of driving home, the fact that we're giving value to our customers really, I think gives a new spin on the term value based care. Absolutely. I think you summed it up perfectly. It's so much fun talking with you to tape and because this just goes to show you technology can really improve people's lives and watching Highmark use it in a thoughtful way. It's pretty amazing stuff. And we just love being able to tell these stories. Very, very cool. Dr. Ben Edelshain, you're the best. Get back to work. I know you're having a good time. I'll let you go. Always a pleasure to spend time with you. Absolutely. Just remind everybody This has been Jonathan Kersting with the Pittsburgh Technology Council, and of course tech vibe radio, having awesome conversations like this each and every day. Thanks for listening to healthcare reinvented, exploring the intersection of healthcare and technology brought to you by Highmark. Transcribed by https://otter.ai

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Recovering Our Overall Health After COVID: Dr. Brad Fox - Apr. 19, 2023

TalkErie.com - The Joel Natalie Show - Erie Pennsylvania Daily Podcast

Play Episode Listen Later Apr 20, 2023 43:57

On our Wednesday Wellness Focus, we had a conversation with Dr. Brad Fox, Primary Care and Family Medicine Physician with the Allegheny Health Network. We talked about obesity, high blood pressure, men's health, and other family medicine topics.

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#113 - Tracey Vogel, MD: The Thousand Faces of Birth Trauma

The Holistic OBGYN Podcast

Play Episode Listen Later Mar 8, 2023 59:18

Dr. Tracey Vogel is a practicing obstetric anesthesiologist in Western Pennsylvania known for her compassionate care. I was lucky enough to rotate with Tracey as a medical student, and I learned so much from her, both from a medical perspective and about how we can go beyond that to really help birthing people feel comfortable and safe in their most vulnerable moments. In this conversation, we discuss birth trauma not just from the perspective of obstetric violence or non-consensual practices but also from the experiences of women who feel unseen or unheard during childbirth. Join us for a thought-provoking conversation on birth trauma and trauma-informed care. I think you're going to love this conversation. (00:12:04) Birth Trauma (00:19:48) The Ultimate Customer Service (00:26:15) Trauma-Informed Care (00:31:43) Trauma Interventions (00:41:31) Healing Through Birth (00:46:58) The Future of Birth Visit the show notes for more: https://www.BelovedHolistics.com/113 Made possible by: FullWell - code BELOVED10 for 10% off the best prenatal vitamins and men's virility vitamins on the planet! BIRTHFIT - code BELOVED to get one month FREE in their B! Community! Immune Intel AHCC - code BELOVED10 for 10% off their incredible immune-boosting product to clear HPV from your body! BiOptimizers - code BELOVED for 10% off the only sleep aid you'll ever need! Organifi - code BELOVED for 20% off their Glow blend! Learn More & Connect with Tracey Vogel, MD Website | TheEmpowermentEquation.com Call the Clinic at Allegheny Health Network at 412-526-9520 Connect with me Instagram @nathanrileyobgyn TikTok @nathanrileyobgyn Beloved Holistics Shop Medical Disclaimer: The Holistic OBGYN Podcast is an educational program. No information conveyed through this podcast should be construed as medical advice. These conversations are available to the public for educational and entertainment purposes only. Music provided by EdvardGaresPremium / Pond5 --- Send in a voice message: https://anchor.fm/theholisticobgyn/message

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AHN's Center for Inclusion Health Personalizing Equitable Care Delivery for Marginalized Communities

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Play Episode Listen Later Feb 28, 2023 14:23

On this episode of Managed Care Cast, we speak with Elizabeth Cuevas, MD, division chief of Allegheny Health Network's Center for Inclusion Health, on prevalent health inequities facing marginalized communities in the Western Pennslyvania region and strategies to identify and address these issues.

Racism and Bias Kills: The Maternal Health of Black Women

Workin' it Out Podcast

Play Episode Listen Later Feb 17, 2023 29:40

Dr. Margaret Larkins-Pettigrew, Vice President/Chief Diversity, Equity, and Inclusion Officer of Allegheny Health Network joins Dr. Vanessa Weaver to speak about racism and misogynoir in the medical system and how they impact the maternal health and lives of Black women.In this Episode· An introduction to Dr. Margaret Larkins-Pettigrew and her work in the DEI space at Allegheny Health Network and in the space of maternal health for Black women· Figuring out how to establish and practice racial health equity within the healthcare system, along with increasing workforce inclusion· Discussing the high rates of maternal mortality among Black women, both in perinatal and postnatal health, and how the racism that Black women face can alter their emotional, mental, and physical health for the worst, thus leading to complications during and after pregnancy and childbirth· What Highmark Health is doing to prioritize the maternal health of Black women and other women of color to reduce the rates of maternal mortality among these groups of women, including identifying social determinants of maternal health and putting Black babies into the care of Black physicians · A reminder of self-advocacy for women of color in the healthcare system and seeking out groups and individuals who can advocate for said women Resources· Dr. Margaret Larkins-Pettigrew· Allegheny Health Network· Dr. Vanessa Weaver· Alignment Strategies· Highmark Health Enterprise Equitable Health InstituteFollow Us on Social MediaWorkin' It Out· LinkedIn· Facebook · Instagram· Twitter Alignment Strategies· LinkedIn· Facebook· Twitter Diversity and Inclusion Television· LinkedIn· Facebook

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The Digital Patient: Allegheny Health Network's Chief Digital & Information Officer, Dr. Ashis Barad

HealthcareNOW Radio - Insights and Discussion on Healthcare, Healthcare Information Technology and More

Play Episode Listen Later Feb 14, 2023 56:44

Hosts Alan Sardana & Dr. Joshua Liu speak with Dr. Ashis Barad, Chief Digital & Information Officer at Allegheny Health Network, about "Why Healthcare needs to be Designed for Consumers and not just Patients, Using Tech to Scale Trust, Finding Clinical Champions to Win at Digital Health, and more." Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

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Merging the Payer and Provider Perspective with Bruce Meyer

HealthLeaders Podcast

Play Episode Listen Later Jan 31, 2023 10:19

HealthLeaders editor Jay Asser sits down with Dr. Bruce Meyer, Highmark Health executive vice president and market president for Western Pennsylvania, about his new role that bridges the payer side of Highmark Health and the provider side of subsidiary Allegheny Health Network. Meyer offers his unique perspective on the financial challenges facing insurers and hospitals, as well as strategies to thrive in the current economic state.

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Will Patients Foot the Bill for New Hospital Construction?

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Play Episode Listen Later Jan 18, 2023 17:22

Pittsburgh's local healthcare giants — UPMC and Allegheny Health Network — are investing billions of dollars to expand throughout the city and surrounding counties with several new specialized and neighborhood hospitals. TribLIVE senior reporter Deb Erdley joins us to talk about how these elaborate construction costs could be added to your next hospital bill. You can read Deb's reporting on hospital expansions here. Our newsletter is fresh daily at 6 a.m. Sign up here. We're also on Twitter @citycastpgh & Instagram @CityCastPgh! Learn more about your ad choices. Visit megaphone.fm/adchoices

Physical and mental health care is critical for parents in the 'Fourth Trimester'

The Confluence

Play Episode Listen Later Jan 13, 2023 22:30

On today's episode of The Confluence: We discuss the physical and mental impacts of giving birth and the “4th Trimester,” new federal legislation that aims to offer protections for birthing parents, and what care these birthing parents need after labor. Today's guests include: Julanne Bibro-Ruch, behavioral health and wellness specialist at the Midwife Center for Birth & Women's Health; Dr. Yasaswi Kislovskiy, an obstetrician with Allegheny Health Network; Ta'Lor Pinkston, Moving Beyond Depression clinician with Healthy Start; Dr. Pritha Workman, assistant professor of obstetrics, gynecology and reproductive sciences at UPMC Magee-Womens Hospital.

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How ”Dr. Mom” became the family CMO and why taking care of women is more important than ever

HFMA's Voices in Healthcare Finance

Play Episode Listen Later Jan 2, 2023 22:40 Transcription Available

Dr. Margaret Larkins-Pettigrew of Allegheny Health Network and Highmark Health discusses how better care of women leads to a healthier society.

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77: A New Era of Myasthenia Gravis Treatment

NeurologyLive Mind Moments

Play Episode Listen Later Nov 18, 2022 33:06

Welcome to the NeurologyLive® Mind Moments® podcast. Tune in to hear leaders in neurology sound off on topics that impact your clinical practice. In this episode, we spoke with George Small, MD, an adult neurologist at Allegheny Health Network, who discussed the state of care for myasthenia gravis and its recent success, the corresponding changes to patient care, and the current era of treatment that the field has entered, among other topics. Looking for more myasthenia gravis discussion? Check out this NeurologyLive® Peers & Perspectives series, featuring James F. Howard Jr., MD, and Nicholas J. Silvestri MD, FAAN: Updates in the Management of Myasthenia Gravis Peers and Perspectives Episode Breakdown: 1:15 – The perspective on the current state of care in myasthenia gravis 4:05 – The rapidly evolving treatment landscape 6:40 – Allegheny Health Network's approach to myasthenia gravis care 10:05 – Treatment selection among patient groups 15:45 – Neurology News Minute 18:45 – Current challenges and adjustments with treatments 21:20 – Nonpharmacologic approaches to myasthenia gravis 26:55 – Challenges for patients and education around treatment access 28:35 – The future of myasthenia gravis care This episode is brought to you by the Medical World News streaming service. Check out new content and shows every day, only at medicalworldnews.com The stories featured in this week's Neurology News Minute, which will give you quick updates on the following developments in neurology, are further detailed here: Neurosteer Single-Channel EEG Platform Cleared by FDA Neurocrine Biosciences Submits Supplemental NDA for Valbenazine in the Treatment of Huntington Disease Chorea FDA Refuses to File BrainStorm's BLA for NurOwn Mesenchymal ALS Therapy FDA Accepts NDA for Parkinson Disease Treatment IPX203 FDA Accepts NDA for Myasthenia Gravis Treatment Zilucoplan Thanks for listening to the NeurologyLive® Mind Moments® podcast. To support the show, be sure to rate, review, and subscribe wherever you listen to podcasts. For more neurology news and expert-driven content, visit neurologylive.com.

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Changing Healthcare With Technology With Shuo Qiao

Your Company Health

Play Episode Listen Later Oct 21, 2022 22:48

Moving Analytics is a company that leverages the power of technology and experience to improve healthcare . There main focus is to drive improvements in health outcomes, care coordination, engagement and retentionIn this episode of the podcast we speak with Shuo Qiao, the Co-founder and CTO of Moving Analytics, a digital health company that reduces a large number of heart attacks through digital cardiovascular disease prevention programs.They work with a multidisciplinary team of cardiologists, nurses, nutritionists, and exercise physiologists to create personalized rehab programs for heart attack patients, which they can access anywhere through their mobile phones.The programs help patients to manage their medication, exercise daily, and create healthy habits like giving up smoking while reporting their activities to their doctors and other caregivers. This cuts by half the risk of a second heart attack and doubles the likelihood that a heart attack survivor will live for 5+ years.Moving Analytics has raised $11.5M, and their digital health programs, developed in partnership with Stanford University, serve 1M+ people annually. The company works with several high-profile partners, including the US Department of Veterans Affairs, Kaiser Permanente, Mayo Clinic, and Allegheny Health Network.Shuo grew up in China and he earned his computer science degree from the Indian Institute of Technology Madras, the top engineering institute in India. He moved to the US in 2013 for his master's degree in computer science, which he received from the University of Southern California.To learn more about Shuo Qiao visit his website at movinganalytics.comPlease write us a review on Apple: https://lnkd.in/dRceusyLike us on Facebook: https://lnkd.in/dpAzCNT

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Leadership By Example In Action with Jim Beck, Senior Program Manager at Allegheny Health Network

Inspiring People & Places: Architecture, Engineering, And Construction

Play Episode Listen Later Oct 12, 2022 47:48

On today's episode, BJ sits down with Jim Beck, Senior Program Manager at Allegheny Health Network and recently retired from the US Army Reserves. Jim breaks down his motivation to enter the construction industry, how he transitioned from the military, and the leadership lessons he learned along the way. Resources mentioned: “Finding the Space to Lead: A Practical Guide to Mindful Leadership” by Janice Marturano: https://www.amazon.com/Finding-Space-Lead-Practical-Leadership/dp/1620402491Wim Hoff: https://www.wimhofmethod.com/Calls-to-action: Inspiring People and Places is brought to you by MCFA. Visit our website www.MCFAglobal.com and sign up for our weekly newsletter where we curate some of the top industry articles of the week and give you a dose of inspiration as you head into the weekend! MCFA IS HIRING!! If you or anyone you know are looking to work in the Planning, Project Development, Project Management, or Construction Management field, contact us through our website. Interns to Executives...we need great people to help us innovate and inspire, plan, develop and build our nation's infrastructure. Check out our MUST FILL positions here https://mcfaglobal.com/careers/. We reward the bold and the action oriented so if you don't see a position but think you are a fit...send us an email! Learn more at www.MCFAGlobal.com Author: BJ Kraemer, MCFAKeywords: MCFA, Architecture, Construction, Engineering, Public Engineers, Military Engineers, United States Military Academy, Veteran Affairs, Development, Veteran, Military, SEC

#90 - Sandra Alvarez: On the Secret War Among Hospitals That's Driving Up Healthcare Costs

The Holistic OBGYN Podcast

Play Episode Listen Later Sep 28, 2022 55:26

There's a giant game of monopoly being played by healthcare providers in our country, and neither you nor I stand to benefit. Sandra Alvarez's latest film, InHospitable, shines a light on two specific players in the game in my hometown of Pittsburgh, Pennsylvania - a place that's very near and dear to me. Tensions rose when the dominant healthcare provider UPMC created its own insurance company. Patients previously receiving care with UPMC providers and at their hospitals were pushed out unless they switched to UPMC's insurance. In response, Highmark, the dominant insurer, started its medical provider, Allegheny Health Network. The two continue to battle it out for market share. This type of infighting amongst organizations claiming to provide care to the community makes you wonder whose interests they really care about and InHospitable does a great job of clarifying some of these very confronting issues. [06:53] The Secret Hospital War [11:24] Community Impact [14:12] The Insurance Wars: UPMC vs. Highmark [21:01] For-Profit vs. Non-Profit Hospital Models [28:17] Primary Drivers of Hospitalization Costs [38:38] The Cost of Childbirth [45:39] We Need Change Visit the show notes for resources, links mentioned, and more: https://www.BelovedHolistics.com/podcast/sandraalvarez Made possible by: Fit For Birth - use our code BELOVED for 20% off pregnancy and postpartum-specific coaching! Organifi - use our code BELOVED for 20% off their green and red juice for a natural boost to your energy and mood! InHospitable & Sandra Alvarez: Sandra Alvarez on Instagram @SandraSeesAll Website | InHospitableFilm.com Twitter @InHospitableFlm Instagram @InHospitableFilm Facebook | Inhospitable Film Find me: Instagram @nathanrileyobgyn TikTok @nathanrileyobgyn Practice: BelovedHolistics.com Medical Disclaimer: The Holistic OBGYN Podcast is an educational program. No information conveyed through this podcast should be construed as medical advice. These conversations are available to the public for educational and entertainment purposes only. Music provided by EdvardGaresPremium / Pond5 --- Send in a voice message: https://anchor.fm/theholisticobgyn/message

You Pay Taxes, So Why Don't Colleges & Hospitals?

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Play Episode Listen Later Sep 20, 2022 15:38

Roughly 20% of Pittsburgh land and 10% in Allegheny County is owned by nonprofits exempt from paying property taxes, including UPMC and Allegheny Health Network, as well as major universities like Pitt, CMU, and Duquesne. Officials say that missing money is holding local government back from supplying necessary services that benefit the whole community. PublicSource reporter Emma Folts is on to explain how we got here and what could come next. A co-report via city and county governments this year outlined the issue. Check it out here: https://apps.pittsburghpa.gov/redtail/images/18106_PILOT_Special_Report_Final.pdf And read Emma and her colleagues' full reporting here: https://www.publicsource.org/category/the-exempt-dilemma/ Our newsletter is fresh daily at 6 a.m. Sign up here. We're also on Twitter @citycastpgh & Instagram @CityCastPgh! Learn more about your ad choices. Visit megaphone.fm/adchoices

August 2, 2022

Today in PA | A PennLive daily news briefing with Julia Hatmaker

Play Episode Listen Later Aug 2, 2022 5:19

Roughly 8,000 patients have been affected by a data breach at Allegheny Health Network. First Hospital in Kingston will close its doors this fall due to staffing shortages. People are abandoning dogs in a wooded area in Philadelphia. And two bear cubs will soon call a Washington County sanctuary their home.

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Dr. Donald whiting, Chief Medical Officer and President of the Physician Organization at Allegheny Health Network