SeamlessMD Podcast

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Maruf Haider, MD, ACMIO, Digital Health at Carilion Clinic, about "The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, the One Phrase that Predicts Rollout Success, and more..."

In this special duo episode, Alan Sardana sits down with SeamlessMD Co-founder and CEO Joshua Liu, MD, to unpack the biggest ideas from the Nabla Accelerate AI Executive Summit. Josh shares what he heard behind closed doors from CMIOs, CIOs, and digital health leaders—from why AI scribes unlocked AI adoption, to what comes next in healthcare automation, trust, and ROI. They explore where today's AI may fall short, drawing inspiration from Yann LeCun's keynote ideas around World Models, how transparency matters more than “AI-first” branding, and why humility and execution—not hype—ultimately determine which AI solutions succeed in healthcare.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Bob Jarve, MD, MBA, MSc, FAAP, FACP, Associate Chief Medical Information Officer of Population Health at Corewell Health, about "How Ambient AI Solves Burnout but Breaks Discrete Data Capture, Why Most Vendor Failures Happen Before Contract Signing, How LLMs Supercharge SDoH Initiatives, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bryon Frost, CMIO at McLeod Health, about "Patient Visits of the Future with Patient-Clinician-AI Collaboration, Adaptive vs. Technical Informatics Challenges, the Move to Patient-First Precision Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nicholas Gavin, Chief Clinical Innovation Officer and Associate Chief Medical Information Officer for Digital Health at Mount Sinai, and Dr. Girish Nadkarni, Chairman of AI and Human Health at Mount Sinai, about "How to Reliably Turn Predictive AI into Clinical Action, Developing a 'Scale-First' Operating Philosophy for Innovation, Asynchronous Care to Improve Patient Access, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ryan Mackey, CMIO at LifePoint Health, about "Operationalizing 5 AI Scribe Vendors Across a System, How to Enforce Quality Across a Fragmented, Multi-EHR Health System, Expanding AI Beyond Physicians, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Priti Patel, CMIO at John Muir Health, about "Phenotypes of Clinician AI Adopters, Demonstrating ROI Without Stifling Innovation, How to Make Governance an Enabler, Not a Brake, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Emily Jacobsen, VP, Clinical Systems, Chief of Clinical Informatics at University of Maryland Medical System, about "Why Trust is the Real Operating System for Clinical Transformation, Using Leadership Rounding as an Informatics Superpower, How to Avoid Pilots That Never Scale, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sri Adusumalli, Vice President and Chief Health Information Officer at Penn Medicine, about "Introducing Positive Friction to Prevent Automation Bias, Monitoring AI Safety at Scale, How AI will Impact the Future Healthcare 'Front Door', and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tomi Kolade, Assistant Chief Medical Information Officer at UT Health Houston, about "The Unconventional Metric he uses to Measure Value for Informatics Tools, Reducing Knowledge Gaps to Improve EHR Usage, Why AI Adoption is a People Problem, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Michelle Stansbury, Associate Chief Innovation Officer and Vice President of IT Applications at Houston Methodist, about "Why Siloed Innovation Labs Don't Work, Making Innovation Financially Accountable, Why Health Systems Must Disrupt Themselves or Risk Being Disrupted, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Juan "JC" Rojas, Associate Chief Medical Information Officer at Rush University Medical Center, about "Where AI Performs Best in Clinical Care Today, Evaluating AI like a New Drug or Device, Using AI to Identify High-Risk Patients When Data is Incomplete, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jason Szczuka, Chief Digital Officer at Bon Secours Mercy Health and President at Accrete Health Partners, about "How to Build Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, Creating Organizational Readiness Through Incentives and Desperation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Weiss, Associate Chief Medical Information Officer at Memorial Healthcare System, about "Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, Applying Goldilocks Principles to Governance, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Poon, CHIO at Duke Health, about "Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, Why We Must Kiss a lot of Frogs to Find Real Innovation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. David Feinberg, Chairman of Oracle Health, about "How Oracle Health has Reimagined the EHR in the AI Era, The Next Frontier For Agentic Workflows, Strategic Bets Oracle Health is Making, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Karl Kochendorfer, Assistant Vice Chancellor and CHIO at UI Health, about "The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, How AI can actually make Clinicians More Human, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Chris DeFlitch, CMIO at Penn State Health, about "What Health Systems Can Learn From Disney, Creating an Emergency Room with No Waiting Room, Why Digital Transformation is still about People Taking Care of People, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sameer Badlani, Chief Strategy Officer & Chief Digital Officer at Fairview Health Services, about "Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Consumer Experiences to Healthcare, Proven Frameworks for Evaluating Tech Value, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Veena Jones, CMIO at Sutter Health, about "Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, Moving Beyond Pajama Time to True Fulfillment, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robbie Freeman, Chief Digital Transformation Officer at Mount Sinai Health System, about "Enabling Clinician-Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, Empowering Nurses to Lead Ethical AI, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Roopa Foulger, Vice President, Digital and Innovation Development at OSF HealthCare, about "Why 80% of Healthcare AI Fails in the Real World, Inside OSF's Three-Horizon Innovation Strategy, When to Break the Rules of Evidence-Based Tech, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Mark Mabus, Chief Medical Informatics Officer and Senior Vice President of EHR, Clinical and Revenue Cycle at Parkview Health, about everything "From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, Preparing Clinicians for the Future of the EHR, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Natalie Pageler, CHIO at Stanford Children's Health, about "The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, Preventing Automation Complacency in Medicine, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tamara Moores Todd, Chief Health Informatics Officer at Intermountain Health, about "what she learned about healthcare from a Near-Death Experience, sustaining informatics through ‘Gardening Mode', how AI Agents will shape healthcare, and more..."

On this special episode of The Digital Patient, Alan and Josh recap their time at Becker's 10th Annual Health IT + Digital Health + RCM Annual Meeting. From trick-or-treat-style swag hunting and celebrity keynotes to hot takes on what health tech conferences should do differently in the future, they share the fun and frustrations of one of healthcare's best gatherings. Tune in to hear them reflect on the most interesting ideas they heard, hallway catch-ups with digital leaders, and why socks may just be the ultimate conference swag.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Amy Sitapati, CMIO, Population Health at UCSD Health, about "How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, Understanding Patient Preferences to Personalize Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Cheng, CMIO at UCLA Health, about "Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, Advancing Equity Through Accurate Data, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Albert Bonnema, CMIO at Kettering Health, about "Combining EHR, genomics, and AI for breakthroughs in precision medicine, Risks of AI use in medical education, Barriers to making personalized medicine standard, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Greg Ator, former, longtime CMIO at Kansas University Health System, about "Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, Could a Startup Disrupt the Major EHR Incumbents? And more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Craig Norquist, CMIO at HonorHealth, about "What the Healthcare C-Suite can learn from the Navy, where AI Agents best fit in Healthcare, How being a Clinician-Patient exposes Healthcare Inequities, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW Health) and Stacy Rasmussen (VP, IS Business Relationship Management, Planning and Growth, UW Health), about "Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, Measuring ROI with Rigor for AI Scribes, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sonali Kohli, EVP, Digital Transformation & Chief Information Officer at Niagara Health, about "Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, Success with Digital Care Journeys for Remote Surgical Monitoring, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robert Slepin, Chief Digital Officer and Senior Vice President at SE Health, about "Implementing EHRs Globally, Strategic Recommendations for EHR Companies, Keys to Mitigate Risk with Large-Scale Digital Transformation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Shoma Desai, Executive Director, Digital Innovation at Cedars-Sinai, about "Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, Understanding Customer Acquisition Costs to Sustain Innovation, and more..."

On this special episode of The Digital Patient, we recap Josh's recent trip to the AMDIS conference in Ojai, California. Josh shares highlights from his patient engagement panel, thought-provoking sessions on AI governance, and candid hallway conversations with CMIOs from across the country. From fireside chats with Oracle Health to literature reviews on hype ratios–and a chaotic Uber saga–this episode offers a behind-the-scenes look at one of the most authentic gatherings in digital health.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Alistair Erskine, veteran CIO/CDO, formerly at Emory Healthcare, about "Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Jonah Feldman, Medical Director, Clinical Transformation and Informatics at NYU Langone Health, about "Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, Does Your EHR Respect you?, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Devin Mann, Strategic Director, Digital Health Innovation at NYU Langone Health, and Director, Section of Digitally Enabled Care at NYU Grossman School of Medicine, about "GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, Balancing Short & Long-term Strategy with AI, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Justin Brueck, System Vice President of Innovation and Research at Endeavor Health, about "the Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, Embedding Genomics into Patient Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bradley Crotty, Chief Digital Officer at Froedtert Health and Interim President at Inception Health, about "What Startups Get Wrong Working with Health Systems, Using Qualitative Data to Understand why Tech Isn't Working, Should Health Systems Still Have Venture Arms in 2025? and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Andrew Markowski, CMIO at UVA Health, about "Why AI Models Succeed or Fail, the Standardization Myth, How to Increase Your Sphere of Influence For Better Change Management, and more..."

On this special edition of The Digital Patient, Josh and Alan unpack their experience attending Epic's XGM Conference. Representing SeamlessMD, the first Epic Toolbox partner for MyChart Care Companion content, they share the inside scoop on Epic's whimsical culture, meaningful hallway conversations, and what it was like to exhibit alongside rising stars like Abridge.They also reflect on breakfast bananas, uber surge pricing, EHR training as a reimbursable activity, and other smart tidbits.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Pfeffer, Chief Information and Digital Officer at Stanford Health Care and Stanford University School of Medicine, and Associate Dean at Stanford University School of Medicine, about "Why we Shouldn't Always Want "Human in the Loop" for AI, Why Prediction Models are Only as Useful as the Problems they Solve, Where AI Scribes Must Evolve, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ben Hohmuth, CMIO at Geisinger, about "Geisinger's CMIO Dr. Ben Hohmuth: Why Human Connection will address Burnout more than Tech, the Future of Clinical AI Copilots, Why Solely Optimizing Tech Won't Eliminate In-Basket Overload, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Tressa Springmann, Chief Information and Digital Officer at LifeBridge Health, about "The Economics of AI, How to Move Quickly with AI Governance, Beekeeping as a Healthcare Leadership Metaphor, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nitu Kashyap, CMIO at Emory Healthcare, about "Scaling AI Scribes System-Wide, Training the Next Generation of Clinicians to use AI, Making CDS Work in 5 Seconds or Less, and more..."

On this dual-guest episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, and Michael Mainiero, Chief Digital and Chief Information Officer at Catholic Health, about "Why Most AI Pitches Fail, Startup Red Flags, the One Word That Will Get You Blacklisted from Health Systems, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Laura Marquez, Sr. Director for Digital Transformation at University of Utah Health, about "Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, How Patients are the Most Underutilized Care Team Members, and more..."

In this special solo episode of The Digital Patient, Josh and Alan recap their experience at HIMSS 2025 in Las Vegas—from the most provocative ideas they heard to the hilarious behind-the-scenes moments.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Joey Seliski, Director, Technology Strategy and Digital Health at Allegheny Health Network, and Dr. James Solava, Medical Director, Clinical Informatics at Allegheny Health Network, about "Piloting 3 AI Scribes at Once, Reducing Friction for Clinicians to Use AI, Rethinking Medical Education in the World of AI, and more..."