The eCommerce Podcast

In this captivating episode of the eCommerce Podcast, host Matt Edmundson talks with Millie Flemington-Clair, founder of Human Beauty and Dragons' Den success story. Discover how Millie's personal experience with a rare medical condition inspired her to create inclusive beauty products that serve underrepresented communities. From securing an unprecedented deal on national television to managing the reality of sudden exposure, Millie shares honest insights about entrepreneurship, accessibility in product design, and her mission to transform the beauty industry.I wonder if creating products with purpose can actually be more profitable? This conversation explores how thoughtful design choices and authentic storytelling might just be the future of beauty.Key TakeawaysThis conversation reveals the genuine challenges faced by purpose-driven entrepreneurs in competitive industries. Millie's experience highlights how real impact often requires persistence beyond initial exposure or success. Her approach to accessible design—making simple yet thoughtful changes like square packaging instead of round tubes that roll away—shows how inclusive design can benefit everyone.I wonder if the most valuable lesson here might be about authenticity in business? Millie's willingness to share her disappointments and struggles alongside her successes creates a refreshing contrast to typical entrepreneurial narratives.For eCommerce founders, Millie offers practical accessibility considerations that could improve customer experiences across all demographics—from using proper sentence casing in hashtags for screen readers to considering price points as an accessibility feature.ResourcesGuest & Company:Millie's LinkedIn: https://www.linkedin.com/in/millieflemingtonclare/Human Beauty website: www.humanbeauty.co.ukHuman Beauty Instagram: https://www.instagram.com/humanbeautyldn/Episode-Specific Resources:Dragons' Den Series 22, Episode 8 (BBC iPlayer) - https://www.bbc.co.uk/iplayer/episode/m0028dmz/dragons-den-series-22-episode-8Access to Work scheme information (government support that helped Millie get a VA) - Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UKeCommerce Podcast Ecosystem:eCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this eye-opening episode, Matt Edmundson unpacks the costly problem of involuntary churn with Frank Arellano, CEO of Revolv3. Discover how payment processing glitches silently drain revenue from subscription businesses, with a staggering 10-14% of eCommerce orders declining and two-thirds of these being "false declines" - costing businesses $600 billion annually.Frank shares his journey from Experian executive to payment optimization pioneer, revealing how addressing this hidden problem can instantly increase revenue without additional marketing. With practical insights on increasing payment approval rates and using AI for better payment processing, this conversation unveils strategies that can transform your subscription business's bottom line.I wonder how many of us are unknowingly losing customers and revenue through these payment glitches?Are we spending too much time on voluntary churn while ignoring the silent killer of false declines?What might happen if we took a closer look at our payment processing statements and understood our true approval rates?The conversation reveals that many business owners simply don't know their payment approval rates - but this metric could be hiding significant untapped revenue potential.For more information about reducing involuntary churn and optimizing your payment processing, visit our website for strategies to improve your effective collection rate and increase your subscription business revenue.ResourcesFrank's company Revolv3: https://revolv3.comShownotes: https://www.ecommerce-podcast.com/the--600-billion-payment-problem-secretly-destroying-your-bottom-line-with-frank-arellanoFrank's Email: frank.arellano@revolv3.comFrank's LinkedIn: https://www.linkedin.com/in/frankarellano/Matt's LinkedIn: https://www.linkedin.com/in/mattedmundson/Instagram: https://www.instagram.com/ecommercepodcast/ Website: https://www.ecommerce-podcast.com/

In this captivating episode of The eCommerce Podcast, host Matt Edmundson chats with Gareth Everard, the innovative force behind Rockwell Razors and co-founding CMO of eco-game changers like Lomi and Pela Case. With a fascinating story of turning environmental science into successful sustainable businesses, Gareth shares how his plastic-free safety razors evolved from Kickstarter success to established brand, while Lomi grew from startup to $100 million revenue in just two years.What makes this conversation especially valuable is Gareth's candid insights into avoiding subscription models, focusing on conversion rather than lifetime value calculations, and his "four levers of e-commerce" framework for managing business growth without burnout.Whether you're running an eco-focused business or simply looking for smarter ways to approach e-commerce, Gareth offers thoughtful perspectives on building community, the emergence of social commerce, and why sometimes the best business decisions come from authentically meeting customers where they are.Key Takeaways:Gareth's entrepreneurial journey demonstrates how eco-friendly innovations can achieve commercial success while staying true to environmental values. His approach to business management through the "four levers of e-commerce" offers a practical framework for focusing energy where it matters most.The conversation highlights the importance of authenticity in business decisions, from avoiding unnecessary subscription models to understanding what truly matters to customers. Perhaps most valuable is Gareth's insight that community-building is now essential for e-commerce success, whether you're creating your own community or partnering with creators who already have one.For more information about Gareth Everard's businesses and eco-friendly innovations, visit our website.Keywords: eco-friendly startup journey, sustainable product innovations, Lomi composter success story, how to manage multiple businesses, avoiding startup burnout, customer-driven product development, building brand community, impact of social commerce, eco-friendly razors, sustainable e-commerce, environmental entrepreneurshipResourcesMentioned Businesses and Products:Quality Double Edge Safety Razors by RockwellKitchen Countertop Food Recycler | LomiEco-Friendly iPhone, Google and Samsung Cases by Pela CaseConnect with Gareth:Gareth Everard | LinkedInConnect with Matt: Matt Edmundson | LinkedInMatt Edmundson (@mattedmundson) • InstagramThe eCommerce Podcast:Homepage - Ecommerce Podcast

Discover how AI is levelling the playing field for e-commerce entrepreneurs. Matt Anderson from Dragonfly AI reveals practical strategies for using generative AI to outsmart bigger competitors and transform customer engagement.In this enlightening conversation between Matt Edmundson and Matt Anderson, we explore the fascinating intersection where e-commerce, AI, and brand collide. Matt Anderson, with his extensive background in performance marketing and current work at Dragonfly AI, offers valuable insights into how AI is transforming product research, content creation, and customer engagement, creating new opportunities for nimble e-commerce entrepreneurs to compete against industry giants.This episode cuts through the fear and scepticism surrounding AI to reveal practical applications that can revolutionise your e-commerce business. From improving product research to enhancing creative content, discover how AI can become your strategic co-pilot rather than just another tool.Key Insights:AI functions best as a co-pilot rather than a replacement - think of it as "having a master's graduate next to you" that needs guidance and oversightThe quality of AI output depends heavily on the quality of your prompts - being specific about audience, tone, and style dramatically improves resultsE-commerce entrepreneurs can use AI to level the playing field against larger competitors by researching consumer needs and bringing products to market fasterAI tools like Perplexity and Dragonfly AI are changing how consumers search for products, focusing on solving problems rather than brand namesStart small with AI implementation - focus on automating boring, time-consuming tasks first before expanding to more complex applicationsMatt recommends focusing on just a few AI tools rather than trying to master everything: "You can't be good at every martial art. Just pick one and be a black belt in it."I wonder if this shift toward AI-assisted research and discovery might fundamentally change how we approach product development and marketing in e-commerce? Perhaps the future belongs not to the biggest brands, but to the entrepreneurs who best leverage AI to understand and solve specific consumer problems.For more information about leveraging AI in your e-commerce business, visit our website at ecommerce-podcast.com.ResourcesMatt Anderson's LinkedIn: https://www.linkedin.com/in/mrmattanderson/Matt Edmundson's LinkedIn: https://www.linkedin.com/in/mattedmundson/Dragonfly AI: https://dragonflyai.co/

From Bottle Insulation to Business Innovation: Adam Callinan's JourneyI wonder how many of us have watched Shark Tank and dreamed about being in those entrepreneurs' shoes? Adam Callinan lived that reality, transforming a simple beer bottle insulator into a multi-million dollar brand. His journey reveals powerful lessons about lean startup techniques, crowdfunding success, and building a valuable brand beyond just revenue figures.In this episode, Matt Edmundson sits down with Adam Callinan, co-founder of BottleKeeper and current SaaS entrepreneur, for a fascinating conversation about validating product ideas, scaling with minimal staff, protecting intellectual property, and navigating the reality of Shark Tank deals.Key Takeaways:Proof of Concept Through Lean MethodsAdam's approach to validating BottleKeeper is a masterclass in lean startup techniques. Before investing significant money, he tested market interest by collecting emails and launching a crowdfunding campaign. "We did all of that before we spent any money," Adam explains, highlighting how crucial it is to validate ideas before major investment.Building a Scalable Business with Minimal StaffI'm fascinated by how BottleKeeper reached $10 million in revenue with only 14 team members. Could this approach work in today's market? Adam built the business with a strict guardrail: "If you're going to make that decision, you have to solve problems in a way that doesn't require human bodies to solve them." This forced innovation through automation and systems rather than hiring.Creating Value Beyond RevenuePerhaps the most surprising insight was how BottleKeeper's acquisition discussions focused less on revenue and more on their intellectual property portfolio. "On four phone calls with the board of directors, not one time did they ask us what our revenue was or if we were profitable," Adam reveals. This challenges conventional wisdom about what creates business value.The Reality of Shark Tank ExposureWhile BottleKeeper secured an on-air deal with Mark Cuban and Lori Greiner, it ultimately didn't materialize after filming. However, the exposure generated over $1 million in revenue in the first week after airing. Adam notes, "When you have the opportunity to get in front of millions of eyeballs for free... it is exceptional from a customer acquisition standpoint."Data-Driven Decision MakingAdam's current venture, Pentane, emerged from the systems he built to run BottleKeeper. The SaaS platform helps consumer brands make smarter decisions through data analysis, highlighting how effective internal tools can often become valuable products themselves.I wonder how many ecommerce entrepreneurs are neglecting intellectual property as a value-builder? And how might automation principles from Adam's playbook apply in today's more challenging paid media environment?For more information about the topics discussed in this episode, visit ecommercepodcast.net.

Discover how multi-platform review strategies can dramatically boost your conversion rates while simplifying the review collection process. Learn actionable tips for online reputation management from DJ Sprague, co-author of "Reputation King" and expert in eCommerce review syndication.In this enlightening conversation, Matt Edmundson and DJ Sprague explore the often overlooked world of online reputation management. Contrary to common practice, DJ reveals that displaying reviews only on your website is like "living on an island" - people only see them if they get there. Instead, the key is distributing reviews across multiple platforms to build trust, improve SEO, and significantly increase conversion rates.The episode challenges conventional thinking about review collection, exploring why businesses should aim to capture feedback from all customers (not just the unhappy ones) and why making the review process simple is absolutely crucial for success.About DJ Sprague:DJ Sprague is a veteran in marketing, advertising, sales and PR with over 35 years of experience. He began his career with Eastman Kodak and worked extensively in automotive marketing with brands like Toyota, Hyundai, and Lexus. As a reputation management specialist since the early 90s, DJ has founded three agencies and is the co-author of "Reputation King," the first comprehensive book on eCommerce reputation management. Key Takeaways:- Customers tend to check multiple review platforms before making purchasing decisions- Displaying only positive reviews is considered false advertising and erodes trust- The best time to collect initial reviews is immediately post-checkout while customers are still online- Keep surveys simple - 3-5 questions maximum with the most important question first- Providing a clear reason for requesting reviews significantly increases response rates- Video reviews are increasingly important for visibility in search results- Northwestern University research shows 5 product reviews can increase conversion rates by 270%For more information on transforming your online reputation management strategy, visit https://www.ecommercepodcast.net

Retention Marketing Mastery: From Leaky Buckets to Loyal FansIn this eye-opening episode of The E-Commerce Podcast, host Matt Edmundson dives deep into retention marketing with Thomas Lalas, the self-proclaimed "subscription whisperer" who helps million-dollar e-commerce brands keep customers coming back for more. They explore why focusing solely on customer acquisition is like "adding more water to a leaky bucket" and reveal practical strategies for transforming one-time buyers into loyal subscribers.I wonder if you've noticed how the subscription economy has evolved? Thomas shares his journey from startup founder to retention specialist, explaining that his own business collapsed because they prioritized acquisition over retention. Now he's on a mission to help other brands avoid the same costly mistake.Are you missing opportunities in those crucial post-purchase moments? This conversation might just change how you think about customer loyalty and the true value of your existing customer base.Key Takeaways:Thomas challenges the common approach to e-commerce, suggesting that brands focus too heavily on acquisition while neglecting retention. He introduces several innovative concepts:Move beyond "subscribe and save" - Create offers that add genuine lifestyle value and support your customers' identity, not just discounts.Space out your freebies - Rather than front-loading all incentives, gamify the experience by spacing rewards across multiple orders.The post-purchase period is part of the product - The first two weeks after purchase should be considered part of your core offering, not an afterthought.Turn anxiety into excitement - Use the period between purchase and delivery to build anticipation and educate customers.Meet customers where they are - If you acquire customers from Facebook, build a Facebook group; if they're younger and mobile-first, consider an app.Education drives upsells - Create bite-sized masterclasses that educate customers and naturally lead to relevant upsells (Thomas reports a 33% conversion rate).Personalize based on signals - Use surveys and customer behavior to tailor offers to specific needs and concerns.Send more emails, not fewer - Most brands don't send enough post-purchase communication.I wonder how these strategies might transform your relationship with customers? Could turning product education into an event with "graduation" and rewards change how your audience perceives your brand?For more information about retention marketing strategies and to connect with Thomas Lalas, visit our website at ecommercepodcast.net.

Beyond the Silver Bullet: Navigating Multi-Channel eCommerce MarketingIn this enlightening episode, Matt Edmundson speaks with Tony Conte, a digital pioneer who's been shaping eCommerce and brand marketing since the mid-90s. They explore why there's no "silver bullet" in marketing and how creating a consistent customer experience across multiple channels is the real key to sustainable growth.Tony shares valuable insights from Brave Agency's 2023 report on eCommerce marketing trends, highlighting why brands must prioritise customer experience (CX) while balancing data analysis with creative strategy. This conversation offers practical wisdom for eCommerce entrepreneurs feeling overwhelmed by today's fragmented marketing landscape.Tony emphasises that while digital marketing constantly evolves, the fundamentals remain unchanged - attract, engage, and persuade. The most successful eCommerce businesses take a methodical approach, understanding which channels deliver the best ROI and creating strategies that focus on customer retention through enhanced experiences.This episode offers a refreshing reality check: instead of chasing the latest marketing fad, focus on telling your unique story and creating memorable customer experiences that Amazon and other giants simply cannot replicate.For more information and to download Brave Agency's full report, visit brave.agency.Resources

From Data Overwhelm to Actionable Insights: Mastering eCommerce Analytics with Jeff SauerIn this illuminating episode of the eCommerce Podcast, host Matt Edmundson chats with Jeff Sauer, the self-described "data whisperer" and founder of Measure Marketing Group. They explore how eCommerce business owners can transform intimidating data analytics into powerful strategic assets for business growth, helping you shift from data overload to data-driven decisions that directly impact your bottom line.I wonder if you, like many eCommerce entrepreneurs, feel overwhelmed by the sheer volume of data available? Jeff reveals how to cut through the noise and focus on the metrics that actually matter for your business growth.Key Takeaways:1. Focus on the critical 20%: Jeff points out that most businesses only ever use 10-20% of the data they collect. Instead of trying to understand everything, configure that crucial percentage to give you exactly what you need.2. Data is a profit center, not an expense: When properly implemented, analytics should help you identify opportunities and plug leaks in your sales funnel, paying for itself many times over.3. The Measurement Marketing Framework: Rather than being overwhelmed by dashboards, focus on tracking the user journey - did visitors scroll past the fold? Did they see your call to action? Did they take the desired action?4. Google Analytics 4 requires configuration: Without proper setup, GA4 provides limited value. However, its integration with other Google products makes it essential for most eCommerce businesses.5. AB testing alternatives: For smaller sites without massive traffic, focus on fixing obvious problems rather than testing variations. As Jeff says, "Would you AB test whether to plug a hole in a leaking funnel, or would you just plug it?"---Wondering if your eCommerce business is ready for a dedicated data analyst? Jeff suggests that when you reach about 10 employees with two in marketing, your third marketing hire should probably be an analyst.For more information on mastering eCommerce analytics, including free resources, tools, and training programs, visit our website.Visit measureu.com to access Jeff's free community with resources, tools, and workshops on eCommerce analytics.

In this episode of The eCommerce Podcast, Matt Edmundson sits down with Paul Chambers, co-founder of SubSummit, to explore the counterintuitive strategies driving successful subscription businesses. Discover why making cancellation easier actually increases customer lifetime value and learn about the membership models creating lasting loyalty beyond basic discounts.About Our Guest:Paul Chambers is the co-founder of SubSummit, the world's largest conference exclusively dedicated to direct-to-consumer subscription businesses. With decades of experience in subscription commerce, Paul has helped countless brands transform their membership models to improve retention and customer loyalty.Key Insights:"The number of times I've heard from brands where it's like, as soon as we change the cancellation process, as soon as we reduce the friction... we saw immediate uptick in our customer lifetime value and long-term retention." - Paul ChambersWhen customers feel trapped, they develop negative associations with your brand. Conversely, making cancellation frictionless creates trust and paradoxically increases loyalty.Paul shared how Bottomless revolutionized replenishment with smart scales: "I have a scale that sits under our dog food container and I will tell you it works flawlessly. As soon as it's starting to get down, the next I see a shipment notification in my email and just a couple days later I have the next bag of dog food that's on my doorstep."5 Membership Models That Actually Work:Frictionless Replenishment: Using technology to deliver products exactly when customers need themTiered Membership Access: Creating aspirational levels that encourage increased spendingCommunity-Based Membership: Building emotional connections through shared experiencesValue-Added Services: Bundling complementary benefits that increase perceived valueGamified Loyalty Programs: Using achievement systems to maintain engagementResources Mentioned:SubSummit ConferenceBottomless Smart ScalesThe eCommerce Podcast Cohort CommunityPaul LinkedInConnect With Us:Website:eCommercePodcast.netLinkedIn:Matt EdmundsonEmail:matt@ecommercepodcast.netJoin Us at SubSummit!Both Matt and Paul will be at SubSummit this year. Check out subsummit.com to learn about their hosted program which offers free tickets and travel reimbursement!Like this episode? Subscribe to The eCommerce Podcast for more insights on growing your online business.

In this episode, Matt Edmundson speaks with Will Haire from BellaVix about the harsh realities facing Amazon sellers in 2025. Will shares insider strategies for marketplace success, reveals the crucial revenue threshold that changes everything, and explains why Amazon has become a "pay to play platform" where margins matter more than ever.Episode Highlights:Why Amazon now requires at least 50% gross margins for sustainable successThe critical £100K/month revenue threshold that demands different strategiesHow to leverage the "Amazon halo effect" to improve organic rankingsStrategic tactics for brands at different growth stagesThe Creator Connections program and why offering 50% commission can be worth itAmazon's increasing use of AI to modify listings and what it means for sellersKey Insights:The 50% Margin Rule: "If you don't have at least 50% margin, gross margin on your products, like with agency fees, with Amazon's fees, like it's probably not going to be a good fit." - Will HaireThe Amazon Fee Challenge: "With all the fee hikes last year, I mean, it's borderline criminal. But you know, it's the cost of operating." - Will HaireThe Growth Blueprint: "That's how we've taken brands from $100,000 a month to three, $400,000 a month." - Will HaireResources Mentioned:Amazon Creator Connections programAmazon Brand Tailored PromotionsAmazon Attribution links for external trafficConnect With Our Guest:Will Haire is the co-founder of BellaVix, an agency helping brands scale on marketplaces like Amazon and Walmart. They primarily work with brands doing at least $1 million in annual revenue who are looking to reach $3-5 million.LinkedIn: Will HaireWebsite: BellaVixSubscribe to The eCommerce Podcast:Join our newsletter community for exclusive insights: ecommercepodcast.netThe eCommerce Podcast is produced by Podjunction.com#AmazonSeller #eCommerceStrategy #MarketplaceOptimization #ProgrammaticAdvertising #CreatorConnections

Show Notes: How Micro-Influencers Can 10x Your eCommerce Growth with Jay NeyerIn this episode of The eCommerce Podcast, Matt Edmundson talks with Jay Neyer from Lantern Soul about leveraging micro-influencers to dramatically improve advertising performance and scale eCommerce businesses from six to eight figures.Episode HighlightsThe Four Levers of eCommerce Profitability (09:28)CPMs - Cost to reach 1,000 peopleClick-through rate - Engagement with your contentConversion rate - Visitors who make a purchaseAverage order value - How much customers spendThe Micro-Influencer Advantage (20:00)Why accounts with just 1,000-2,000 followers often outperform celebrity influencersHow to identify the right micro-influencers for your brandCreating win-win-win partnerships that benefit everyone involvedInfluencer Whitelisting Strategies for 2025 (22:28)The technical process of running ads through influencer accountsWhy whitelisted content performs better 95% of the timeSetting up partnerships that deliver value to all partiesLanding Page Continuity Technique (32:49)Creating dedicated landing pages featuring the influencerThe "five tips" structure that converts visitors into customersHow to maintain trust throughout the entire customer journeyThe Shift to Broader Targeting (36:12)Why hyper-specific audience targeting no longer works as wellHow Meta's algorithms have evolved to find customers in broader poolsTips for lowering your CPMs while maintaining quality trafficAbout Jay NeyerJay Neyer is a modern Renaissance man—a philosopher, musician, and multilingual mastermind. Beyond his creative pursuits, he's a powerhouse in e-commerce, having generated over 100 million in sales and developed over 500 websites and apps. As a featured speaker for Shopify and Amazon, Jay blends big-picture thinking with technical expertise to turn six-figure brands into eight-figure success stories.Resources MentionedLantern Soul: lanternsol.comConnect with Jay on LinkedIn: linkedin.com/in/jayneyerConnect With UsSubscribe to our newsletter: ecommercepodcast.netFollow Matt on LinkedIn: linkedin.com/in/mattedmundsonJoin our community: ecommercepodcast.netThe eCommerce Podcast brings you real talk about building successful online stores. Every Thursday, we speak with experts and founders who've been in the trenches, built the stores, and learned the hard way—so you don't have to.#MicroInfluencers #eCommerceGrowth #InfluencerWhitelisting #ConversionRateOptimization #PerformanceMarketing

Panicking about tariffs on Chinese imports? Think twice before abandoning your suppliers. In this eye-opening conversation with sourcing expert Omer Sasson, Matt Edmundson cuts through the noise surrounding the recent tariff announcements that have sent many eCommerce businesses into crisis mode. Drawing on a decade of experience across Asian markets, Omer reveals why hasty decisions often cause more damage than the tariffs themselves, which countries truly offer viable alternatives, and when China still makes financial sense—even with added costs. You'll discover practical strategies for building a tariff-resistant business, why product uniqueness trumps cheap sourcing, and how to avoid the costly mistakes other brands made during similar disruptions. Whether you're doing £20k or £2M in revenue, this no-nonsense guide offers the clarity you need to navigate these challenging waters.---What You'll Learn:Why rushing away from Chinese suppliers often backfires (and what COVID taught us about panic-driven decisions)The surprising math behind tariffs and when China remains your best option despite the costsAlternative Asian markets worth exploring (Japan, Korea, Vietnam, India) and their unique strengthsHow to develop products that stand apart from competition, creating what Omer calls "heaven time"The cultural misunderstandings that sabotage Western-Asian business relationships---LinksEpisode with Norm Farrar:Can you massively increase perceived value or is it just American Hype? with NormOmer Sasson:LinkedIn: https://www.linkedin.com/in/om...Instagram: https://www.instagram.com/omer...Website: https://thesassoncompany.com/Matt Edmundson:Instagram: Matt Edmundson (@mattedmundson)LinkedIn: linkedin.com/in/mattedmundsoneCommerce Podcast:Homepage - Ecommerce Podcast---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

What if everything we know about e-commerce is wrong? Digital strategy maverick Björn Ognibeni reveals how Chinese platforms built what Western e-commerce abandoned - the social heart of shopping. While Amazon optimized for convenience, Chinese platforms like Taobao created experiences where friends shop together virtually and browsing becomes entertainment. Discover why our e-commerce hasn't changed in 20+ years and how Eastern innovations could revolutionize your online store.---What You'll LearnWhy Western e-commerce hasn't fundamentally changed in over 20 yearsHow Chinese platforms built social shopping experiences missing from AmazonThe difference between search-driven and discovery-driven e-commerceWhy competition drives innovation in Chinese digital marketsPractical features you could implement from Eastern e-commerce platform---Timestamps 00:00:04 - Introduction and overview00:04:17 - Björn explains his background and Chinese digital expertise00:09:32 - Why e-commerce hasn't changed in the West for decades00:13:51 - The mall experience vs. Western online shopping00:19:10 - How KPIs dictate innovation and stagnation00:28:51 - The surprising positive experience of "TikTok refugees"00:34:18 - Key lessons Western e-commerce can learn from China---Key Links:Björn's LinkedInChinaBriefs.ioThe eCommerce PodcastData Driven Ecommerce with Friedrich SchwandtPodjunction---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Is your product photography secretly sabotaging your eCommerce success? In this eye-opening episode, Dresma Inc. CEO Siddharth Sinha reveals why image quality might be the hidden factor killing your conversions. Discover why customers rarely read product descriptions anymore, how AI is revolutionising product photography, and why that white background product shot just won't cut it. From mobile shopping behaviour to the future of personalised product imagery, this conversation is packed with insights that could transform your approach to visual content.---What You'll Learn:Why most customers make buying decisions without reading product descriptionsHow to use AI to create compelling lifestyle shots without expensive photo shootsThe critical difference between basic product shots and context-rich imageryWhy mobile shopping is changing everything about product photographyThe future of personalised product imagery and what it means for your storeCommon product photography mistakes that increase return ratesHow to balance investment between website design and product imagery---Get in touch with Siddharth: siddharth@dresma.comSiddharth Sinha | LinkedIndresma.comGet in touch with Mattmattedmundson.comMatt Edmundson | LinkedInMore of the eCommerce Podcast ecommercepodcast.netExplore PodjunctionHomepage - Podjunction

Ever wonder why some e-commerce businesses thrive while others barely survive? In this eye-opening episode of the E-Commerce Podcast, host Matt Edmundson and fractional CFO Jodi Mercer unpack the financial secrets that separate successful e-commerce ventures from the rest. With over 25 years of financial leadership experience, Jodi shares crucial insights about disciplined planning, the power of external accountability, and knowing when to pivot or persist in your business journey. Their candid discussion reveals why many entrepreneurs struggle with financial management and offers practical solutions for building a sustainable e-commerce business.---Key Takeaways1 Financial Planning is Critical Entrepreneurs need a clear, disciplined plan for revenue, spending, and metrics tracking. Without this foundation, businesses risk making emotional rather than strategic decisions.2 External Accountability MattersHaving an outside perspective through a board, advisor, or fractional CFO can provide crucial oversight and help maintain focus on long-term goals rather than getting distracted by new ideas.3 Know Your Exit PointsPlan for both success and failure scenarios upfront. Set clear metrics and timelines for when to pivot or shut down, rather than continuously investing in a non-viable business model.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!---Links referenced in this episode:ecommercepodcast.netascentcfo.comCompanies mentioned in this episode: Ascent CFO Solutions Beehive

In this episode of The Ecommerce Podcast, host Matt Edmundson interviews Matt Stafford, CEO of Build Grow Scale, about revenue optimisation strategies for e-commerce websites. Stafford shares valuable insights on improving conversion rates, including optimising checkout processes, using effective button colours and text, and leveraging customer feedback. The conversation covers practical tips for enhancing website performance and increasing sales without necessarily increasing traffic.---Timestamps:0:00 - Introduction and guest background3:24 - Matthew's journey into ecommerce6:13 - The importance of Google Analytics12:38 - Starting optimisation from the back of the store19:49 - The hierarchy of focus principle24:20 - Button text and colour optimisation30:38 - The power of website optimisation over increasing ad spend32:45 - Mobile vs desktop conversion rates36:50 - The one question that can transform your business---Key Takeaways:1. Start with Cart and Checkout OptimisationMatthew Stafford emphasises the importance of beginning with the cart and checkout process when optimising your ecommerce site. By enhancing these areas first, you ensure that any improvements made elsewhere on the site directly contribute to increased revenue. This approach prioritises revenue optimisation over mere conversion rate improvements.2. Use Unique Colours for Call-to-Action ButtonsStafford advises using a distinct colour for call-to-action buttons that stands out from the rest of the site's theme. This makes it clear to customers what the next step is, thereby improving the user experience and boosting conversions. The focus should be on clarity and visibility rather than adhering to a specific colour scheme.3. Leverage Customer Feedback on the Thank You PageImplement a pop-up on the thank you page asking customers, "What was the one thing that almost made you not buy?" This feedback is invaluable for identifying and addressing potential issues in the purchasing process. Stafford notes that some of their top improvements have come from insights gained through this simple question.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the Ecommerce Podcast, host Matt Edmundson interviews Dan Nikas, a former homicide detective turned marketing expert, about effective email marketing strategies. Dan shares insights on personalizing email campaigns, leveraging Google's conversion window metric, and creating consistent messaging across platforms. Learn how to optimize your email marketing efforts and build trust with customers through strategic touchpoints and tailored content.---Timestamps:0:00 Intro5:46 From detective to marketing maestro11:36 Building brand uniqueness and authenticity18:25 Personalising email marketing strategies27:51 Integrating email with other marketing channels36:59 Crafting effective email content42:44 Closing remarks and contact information---Key Takeaways:1. Leverage your passion to stand outDan emphasises the importance of authenticity in marketing. He suggests that brands should leverage their genuine passion for their products or industry to connect with customers. This authentic enthusiasm can help create loyal followers and set you apart from larger, impersonal competitors.2. Personalise based on the customer journeyDan advises tailoring email content to where customers are in their decision-making process. Use data like Google's conversion window metric to understand how long it typically takes customers to convert. Then create personalised messaging that addresses common questions and concerns at each stage of that journey.3. Keep emails focused on one key pointDan recommends giving readers "one job" per email. People tend to scan rather than read thoroughly, so focus each email on communicating a single important message or call-to-action. This approach is more effective than trying to cram multiple selling points into a single, lengthy email.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the Ecommerce Podcast, host Matt Edmundson chats with Tanner Holt from Mach 7 Marketing about growth-driven design and its impact on online businesses. Tanner shares insights on microtesting, minimum viable concepts, and the importance of understanding buyer psychology in e-commerce. The conversation also touches on the role of AI in marketing and optimization strategies for businesses of all sizes.---Timestamps:0:00 Intro5:25 Growth driven design explained12:26 Testing ads before website design18:39 Microtesting for product development24:18 Minimum viable funnel components30:46 When to start split testing36:16 AI's impact on optimization---Key Takeaways:1. Start with a Minimum Viable Product (MVP):Tanner emphasises the importance of beginning with a basic version of your website and iterating based on user feedback. He states, "You're starting with a minimum viable product. So you still have a little bit of a strategy but you're starting with your base pages. You know, you don't need some fancy calculator on your website right at the beginning."2. Utilise Microtesting with Ads:Tanner suggests using ads to test concepts before fully implementing them on your site. He explains, "The first thing I test is, hey, am I following? Am I solving a problem that people actually need?"3. Focus on Buyer Psychology:Understanding the psychological aspects of your customers is crucial. Tanner advises, "Focusing on the root of the problem, identity, and buyer psychology. If you can master that, you'll be good at anything."---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the Ecommerce Podcast, host Matt Edmundson interviews Friedrich Schwandt, founder of ECDB, about leveraging ecommerce data for business success. They discuss the importance of data analysis in ecommerce, surprising market trends, and strategies for building profitable online businesses. Friedrich shares insights on international expansion, the rise of social shopping platforms like TikTok, and the challenges of relying on marketplaces for sustainable growth.---Timestamps:0:00 Intro7:48 The power of numbers in communication13:14 Gathering and analysing ecommerce data18:49 Starting an ecommerce business in beauty23:07 Surprising trends in global ecommerce markets27:55 TikTok Shop's potential for early adopters31:35 Building brand loyalty for long-term profitability37:01 International expansion opportunities for ecommerce businesses41:01 Connecting with Friedrich and ECDB---Key Takeaways:1. Focus on Profitability Over Growth:Friedrich emphasises the importance of prioritising profitability rather than just growth. He states, "You really do it only for the profitability. And if that is true, again, that means basically all your actions should be questioned by do I believe... I can really develop a profitable business?"2. Be Cautious with Marketplaces:He advises against relying heavily on marketplaces for day-to-day business due to intense price competition and diminishing margins. Friedrich mentions, "If a marketplace is basically the channel for new customer acquisition, I agree. And then work on it. But if it's basically for your day-to-day business, I don't think it will work."3. Consider International Expansion:Friedrich highlights the benefits of exploring international markets once a niche is established. He shares, "Once you found your niche, and you are absolutely sure, [international expansion] is something which I would always recommend to others."---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson in this engaging episode of the E Commerce Podcast as he sits down with Lucy Toone, the innovative founder of Tomm Jewellery. Discover Lucy's inspiring journey from crafting bracelets at a young age to establishing a unique jewellery brand that champions individuality and personal expression. Lucy shares her insights on creating a memorable customer experience, the importance of authenticity in brand storytelling, and the challenges of maintaining personal values in business growth. Whether you're an aspiring entrepreneur or a seasoned e-commerce professional, Lucy's story offers valuable lessons on building a brand that resonates with its audience.---Timestamps:- 0:05 - Introduction to the E Commerce Podcast and guest Lucy Toone- 2:41 - Lucy's background and the ethos of Tomm Jewellery- 4:47 - The importance of customer experience and personalization- 7:09 - Lucy's early interest in jewellery making- 10:54 - The origin of the name "Tomm Jewellery"- 15:08 - The evolution of Tomm Jewellery from its humble beginnings- 24:51 - The impact of celebrity endorsements and storytelling- 30:03 - Building an audience through authenticity- 35:41 - Challenges faced in maintaining brand values- 45:28 - Lucy's vision for the future of Tomm Jewellery- 46:55 - Matt's question from Lucy and closing remarks3 Key Guest Takeaways:1. Authenticity in Brand Storytelling: Lucy emphasizes the power of being genuine and transparent with your audience. By sharing her personal journey and the story behind Tom Jewelry, she has built a community that resonates with her brand's values.2. Customer Experience as a Differentiator: Lucy highlights the significance of creating a memorable and personalized customer experience, from the packaging to the storytelling, which can significantly enhance customer loyalty and repeat purchases.3. Staying True to Personal Values: Lucy discusses the importance of aligning business practices with personal values, even when faced with financial pressures. This commitment to integrity has been crucial in shaping the brand's identity and long-term success.

Join host Matt Edmundson in this episode of the E Commerce Podcast as he delves into the world of subscription commerce with expert Matthew Holman, founder of Subscription Doc. Discover how D2C brands can master the subscription model to boost retention and acquisition. Matthew shares his journey into the subscription space, insights on innovating subscription offers, and the importance of understanding customer use cases. Whether you're new to subscriptions or looking to refine your strategy, this episode is packed with valuable insights to help you stay competitive in the evolving e-commerce landscape.---Episode Timestamps:- 0:05 - 1:39: Introduction to the podcast and guest, Matthew Holman.- 1:40 - 1:56: Matthew Holman on being an expert in a niche market.- 3:22 - 5:28: Matthew's journey into subscription commerce.- 6:09 - 8:41: Current trends in subscription e-commerce.- 10:12 - 12:43: Strategies for staying competitive in the subscription market.- 15:05 - 16:47: Importance of customer education and retention strategies.- 18:00 - 20:42: Future of subscription commerce and technology integration.- 21:42 - 23:55: Understanding consumer buying preferences.- 25:19 - 27:10: Effective subscription retention strategies.- 29:23 - 31:33: Starting a subscription business today.- 33:55 - 35:39: Key metrics for subscription commerce success.- 37:23 - 39:11: Common pitfalls in subscription commerce.- 41:51 - 43:09: Ending customer relationships positively.- 44:23 - 45:17: Information about Matthew Holman's podcast and newsletter.3 Key Guest Takeaways:1. Understanding Customer Use Cases: Matthew emphasises the importance of knowing why customers use your product and tailoring your subscription offers to meet those specific needs. This approach not only enhances customer satisfaction but also improves retention rates.2. Innovative Subscription Strategies: Experimenting with different subscription models, such as bundling or offering prepaid options, can significantly impact customer retention and average order value. Brands should focus on creating compelling offers that resonate with their target audience.3. Future of Subscription Commerce: The integration of technology and personalised experiences is crucial for the future of subscription commerce. Brands that leverage these advancements to offer more control and predictability to their customers will likely see increased engagement and loyalty.

In this episode of The Ecommerce Podcast, host Matt Edmundson welcomes back Raul Galera from Referral Candy to discuss the latest trends in Ecommerce. Raul shares insights from their Ecommerce Agency Confidence Index (EACI), a monthly report gathering data from around 100 agencies worldwide. They explore how global events like the US elections might impact Q4 sales, the paradox of price sensitivity versus outsourcing in Ecommerce, and the enduring optimism of entrepreneurs in the face of uncertainty.---Timestamps:0:00 - Introduction and welcome2:27 - Catching up with Raul Galera5:24 - Discussing the Ecommerce Agency Confidence Index8:53 - Black Friday and Cyber Monday expectations13:09 - Impact of global events on ecommerce confidence19:48 - Marketing strategies during uncertain times23:33 - Price sensitivity and outsourcing trends31:25 - The future of agency models37:52 - Raul's question for Matt38:32 - Closing thoughts on agency optimism---Key Takeaways:1. Focus on building a community around your brand. Raul emphasised that brands that work really well are those with a strong community. This doesn't necessarily mean a physical community, but rather a group of customers who identify with your brand even before purchasing. This community can generate word-of-mouth marketing and user-generated content, which can be leveraged across platforms.2. Consider the value of outsourcing to agencies. Despite increased price sensitivity, brands are still choosing to outsource to agencies rather than hiring in-house. Agencies offer intangible benefits such as access to collective knowledge and data from multiple brands, which can be invaluable for navigating uncertain times.3. Stay optimistic but realistic. Raul noted that even in challenging times, agency owners and entrepreneurs maintain a positive outlook for the future. This optimism is crucial for success, but it's also important to balance it with realism to avoid overselling and under-delivering.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast, host Matt Edmundson sits down with Steven Pemberton from Elevatum. They discuss Steven's inspiring journey of building and scaling successful eCommerce brands, including key strategies for increasing average order value, engaging customers beyond the initial purchase, and the importance of truly understanding your ideal customer. Tune in for invaluable insights and practical tips to elevate your own eCommerce business.---Timestamps:00:00 Welcome to the eCommerce Podcast00:32 Introducing Today's Guest: Steven Pemberton00:54 Subscribe and Stay Connected02:36 Meet Steven: A Faith-Based Business Owner05:15 Steven's Journey: From Corporate to eCommerce08:08 Challenges and Triumphs in eCommerce09:25 The Shift to Shopify and Facebook Marketplace20:08 The Importance of Data and Analytics26:05 The Impact of Discounts on Revenue27:52 Pre-Order Strategy for New Products29:14 The Wishlist Strategy for Apparel Brands32:49 Understanding Your Ideal Customer40:49 Engaging the 90% of Non-Buyers47:33 Final Thoughts and Contact Information---Key Takeaways:Customer Insight is Crucial: Deeply understanding your customer base can significantly refine marketing strategies and increase conversion rates.Increase Your Average Order Value: Strategic pricing and offers can boost revenue without necessarily requiring more customers.Engage Beyond the Sale: Focus on educating customers and building relationships to drive long-term success.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the Ecommerce Podcast as he explores AI search strategies with Farzad Rashidi from Respona. Discover how to leverage AI like ChatGPT to boost your product recommendations and enhance your ecommerce presence. Don't miss insights on optimising your brand's visibility in the evolving digital landscape.---Timestamps:0:00 Intro2:40 Guest Introduction5:14 AI Search Discussion7:06 Personal AI Experience10:09 Understanding AI Models14:43 AI Search Strategy17:37 Starting with SEO22:04 Email Outreach Tips28:27 Listicle Strategy34:12 Follow-up Strategy40:30 Resource Allocation44:15 Question for Matt46:40 Closing Remarks---Key Takeaways:1. Focus on Content Promotion Over Creation: Farzad emphasises the importance of dedicating more resources to promoting content rather than just creating it. He suggests an 80/20 rule, where 20% of resources should be spent on content creation and 80% on promotion. This approach ensures that the content reaches a wider audience and has a greater impact.2. Utilise Listicle and Product Review Strategies: Farzad recommends using listicle strategies to get products featured in articles that list the best products in a category. He also suggests reaching out to websites that review similar products, even if they are not direct competitors, to get your product reviewed. This increases the frequency of mentions, which is crucial for AI-driven search engines.3. Personalised and Incentivised Outreach: When reaching out to potential partners or websites for product placement, Farzad advises keeping emails short, personalised, and offering a clear incentive. This could be free samples, affiliate opportunities, or other benefits that make it worthwhile for the recipient to engage with your brand.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Welcome to the latest episode of the Ecommerce Podcast with your host, Matt Edmundson. In this episode, Matt is joined by Darren Hickey from Fellowship Agency to explore the world of WooCommerce. Darren shares his extensive experience in building standout WordPress and WooCommerce sites, offering valuable insights and tips for enhancing your ecommerce platform. Whether you're a seasoned WooCommerce user or considering a switch from platforms like Shopify, this episode is packed with expert advice to help you make informed decisions. Tune in to discover the benefits of WooCommerce, the importance of mobile-first design, and the evolving trends in ecommerce.---Timestamps:- 0:05 - Introduction to the Ecommerce Podcast- 2:45 - Darren Hickey's background and Fellowship Agency- 5:01 - Why choose WooCommerce?- 8:36 - WooCommerce vs. other platforms- 14:05 - Replatforming considerations- 25:37 - Importance of mobile-first design- 34:09 - Darren's question for Matt- 38:57 - How to connect with Darren Hickey---3 Key Guest Takeaways:1. WooCommerce Flexibility: Darren highlights WooCommerce's flexibility and cost-effectiveness, making it an ideal choice for businesses looking to customise their ecommerce experience beyond a simple product catalogue.2. Mobile-First Design: Emphasising the shift towards mobile, Darren discusses the importance of prioritising mobile-first design to enhance user experience and improve conversion rates.3. Digital Transformation: Darren's passion lies in helping businesses streamline processes through digital transformation, using WooCommerce to automate tasks and improve efficiency.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the Ecommerce Podcast as he delves into the world of SEO with Josh Piepmeier, founder of Meriwether. Discover insights on optimising your ecommerce strategy, the role of AI in content creation, and the importance of brand voice in SEO. Don't miss this engaging discussion on enhancing your online presence and driving revenue.---Timestamps:0:00 Intro5:00 Introduction to Josh Piepmeier10:00 AI in SEO Copywriting15:00 Brand Voice in SEO20:00 Creating Collection Pages25:00 SEO for Small Product Catalogues30:00 Content at Scale35:00 Choosing an SEO Agency40:00 Measuring SEO Success45:00 Final Thoughts and Contact Information---Key Takeaways:1. Human Touch in SEO Content: Josh emphasises the importance of incorporating a human element into SEO content. While AI can assist in generating basic content, he advises against relying solely on it for final outputs. Instead, he suggests that content should reflect the brand's unique voice and opinion, which can enhance engagement and conversion rates. This approach helps differentiate content from the generic outputs often produced by AI.2. Strategic Use of Collection Pages: For ecommerce sites, Josh recommends focusing on creating specific collection pages that cater to various search terms related to the products. By understanding how customers use products and creating targeted collection pages, businesses can improve their SEO performance. This strategy involves using keyword research tools like Ahrefs to identify relevant terms and crafting content that aligns with customer needs and search behaviours.3. Content Ecosystem for Smaller Catalogues: For businesses with a limited number of products, Josh suggests building a content ecosystem around those products. This involves writing blog posts that address common customer questions and concerns, thereby enhancing the authority and relevance of the site. By doing so, smaller brands can compete with larger competitors by leveraging content to boost their collections pages' rankings and overall site visibility.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the Ecommerce Podcast as he chats with Phil Carr from Upzelo about revolutionising ecommerce through innovative referral strategies and customer retention. Discover how Upzelo is transforming the way businesses engage with customers using cutting-edge technology.---Timestamps:0:00 Intro1:27 Phil Carr's Background3:25 Sub Summit Experience5:08 Introduction to Upzelo9:17 Naming Challenges and Solutions13:31 Referrals and Retention Strategies19:42 Improving User Experience in Referrals25:05 Wallet Pass Technology31:29 User Journey with Wallet Pass39:58 Strategic Use of Wallet Pass47:19 Behaviour and Lifestyle Loyalty54:08 Future of Retention and Loyalty55:12 Matt's Question for Social Media56:14 Connecting with Phil Carr---Key Takeaways:1. Simplify the Referral Process: Phil highlights the importance of making the referral process seamless and frictionless. By integrating referral systems into smartphone wallet passes, businesses can enhance user experience and increase referral rates. This approach eliminates the cumbersome steps of traditional referral methods, making it easier for customers to share and for businesses to track referrals.2. Leverage Technology for Customer Engagement: Phil discusses the potential of using wallet passes not just for referrals but as a dynamic marketing channel. By sending push notifications and updating pass details, businesses can maintain ongoing engagement with customers. This strategy allows for personalised marketing, such as exclusive offers or reminders, directly on the customer's device, enhancing customer loyalty and retention.3. Innovative Loyalty Programs: Phil suggests moving beyond traditional points-based loyalty systems to more creative and meaningful customer engagement strategies. By rewarding customers for eco-friendly choices or lifestyle activities, businesses can align their brand with customer values and encourage positive behaviours. This approach not only strengthens customer loyalty but also enhances the brand's image and social responsibility.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the Ecommerce Podcast as he chats with Dan Brownsher from Channel Key, a leading Amazon agency. Discover insights into Amazon retail strategies, brand building, and the complexities of selling on the platform.---Timestamps:0:00 Intro3:18 Dan's Journey to Amazon5:36 Complexity of Selling on Amazon8:40 Starting on Amazon Today12:57 Challenges of Selling on Amazon16:50 Product Selection for Amazon20:20 Supplements as a Lucrative Category23:37 Building a Brand on Amazon29:15 Strategies for Brand Building34:55 Using Amazon as a Customer Acquisition Channel40:28 Channel Strategy and Brand Quality46:45 Review Numbers and Sales Correlation48:52 Connecting with Dan and Channel Key---Key Takeaways:1. Diversify Sales Channels: Dan emphasises the importance of not relying solely on Amazon as a sales channel. He suggests using Amazon as a testing ground and data aggregation channel but stresses the need to build a brand outside of Amazon through platforms like Shopify or social media channels. This approach helps in creating brand equity and avoiding the pitfalls of commoditisation.2. Invest in Brand Building: To maintain a competitive edge, Dan advises building a strong brand presence. This involves creating a brand story and engaging with consumers through various channels, including social media and traditional advertising. A well-established brand can command loyalty and potentially higher prices, protecting against market saturation and competition.3. Understand the Cost of Entry: Dan highlights that entering the Amazon marketplace today requires significant resources. He advises new sellers to be prepared to invest in advertising and potentially operate at a loss initially to gain traction. This understanding is crucial for realistic planning and long-term success on the platform.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the eCommerce Podcast as he chats with Jason Greenwood, an expert in B2B ecommerce, about the evolution of online shopping and the impact of digital transformation on businesses. Discover insights into the challenges and opportunities within the B2B sector, and learn how companies can adapt to the changing landscape.---Timestamps:00:00:05 Introduction and welcome to the eCommerce Podcast00:02:15 Introduction of guest Jason Greenwood and his background00:03:08 Jason's relocation to Mexico and reasons for the move00:07:33 Jason's journey into ecommerce and early experiences00:13:34 Growth and success of Jason's ecommerce business00:19:20 Impact of Covid on B2B ecommerce and Jason's consulting career00:25:23 Discussion on D2C as a channel versus a business model00:33:45 Matt's supplement company and exploring B2B opportunities00:39:56 B2B marketing strategies and challenges00:46:54 Jason's question for Matt about AI's impact on ecommerce00:48:01 How to connect with Jason and his content platforms00:49:24 Closing remarks and gratitude to Jason---Key Takeaways:1. Embrace Digital Transformation in B2B: Jason highlights the importance of B2B businesses adopting digital strategies to remain competitive. He notes that many B2B companies are significantly behind in digital adoption compared to B2C and D2C sectors. The COVID-19 pandemic underscored the necessity for digital routes to market, as traditional sales methods were disrupted. Businesses should focus on integrating digital solutions to enhance their operations and customer interactions.2. Understand the Importance of Ungating Catalogues: Jason advises B2B companies to make their product catalogues accessible online without requiring a login. This approach increases visibility to potential buyers and search engines, facilitating easier discovery by new customers. While pricing and inventory details can remain private, showcasing the product range is crucial for attracting new business clients.3. Diversify Sales Channels: Jason discusses the risks associated with relying solely on direct-to-consumer (D2C) models. He suggests that businesses should consider establishing wholesale channels to mitigate channel risk and expand their market reach. By doing so, companies can leverage the strengths of both D2C and B2B models, potentially achieving better net margins and reducing dependency on a single sales channel.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join Matt Edmundson on the eCommerce Podcast as he delves into the world of online retail with Aman Amandeep Singh from Cronix, a full-service eCommerce agency. Discover insights on choosing the right eCommerce platform, from Shopify to BigCommerce, and learn about the latest trends in omnichannel strategies and content optimisation. Don't miss this engaging discussion on how to enhance your online store's performance and reach---Timestamps:0:00 Intro9:17 Choosing the Right eCommerce Platform10:39 BigCommerce's B2B Advancements13:03 Shopify's Restrictions on High-Risk Products17:56 Challenges with Wix for E-commerce20:40 Shopline's Rise in the UK25:18 Emerging Trends in eCommerce27:12 Custom Content and Landing Pages28:53 Enhancing Product Pages for Better Conversion35:51 Evolving Omnichannel Strategies41:57 Effective Website Migration Strategies---Key Takeaways:1. Choosing the Right eCommerce Platform: Amandeep highlights the importance of selecting an eCommerce platform based on specific business needs. For those starting out with straightforward requirements, platforms like Shopify are recommended for their ease of use and community support. However, for businesses with more complex needs, such as B2B functionalities or custom payment integrations, platforms like BigCommerce or self-hosted solutions like WooCommerce and Magento might be more suitable. This advice underscores the necessity of aligning platform capabilities with business objectives.2. Enhancing Product Pages with Rich Content: Amandeep advises investing in rich content for product pages, especially for best-selling items. This includes detailed descriptions, use cases, benefits, FAQs, and high-quality images or videos. Such enhancements can improve customer understanding and potentially increase conversion rates. He also mentions the importance of maintaining unique and engaging content to stand out from competitors who might use generic manufacturer descriptions.3. Omnichannel Strategy and Social Commerce: Amandeep discusses the growing importance of an omnichannel strategy, which involves selling across multiple platforms like Amazon, TikTok, and Walmart, in addition to one's own website. He notes the increasing trend of social commerce, particularly on platforms like TikTok, where users are more inclined to make purchases directly. This advice highlights the need for businesses to diversify their sales channels to reach a broader audience and adapt to changing consumer behaviours.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

Join host Matt Edmundson on the eCommerce Podcast as he discusses customer success roadmaps and monetising subscriber lists with Scott Overbeck from Seacoast Consulting Group. Discover how strategic alliances can boost your business growth and learn practical tips for leveraging your existing customer base.---Key Takeaways:1. Leverage Strategic Alliances: Scott emphasises the importance of forming strategic alliances between businesses with complementary resources. This involves creating mutually beneficial arrangements that can include products, services, operational assets, or customer databases. By doing so, businesses can tap into new revenue streams and enhance their offerings without the need for significant additional investment.2. Understand the Customer Journey: Scott advises businesses to map out the customer journey to identify what customers want before, during, and after their purchase. By understanding this journey, businesses can offer additional products or services that align with their customers' needs, thereby increasing customer satisfaction and revenue through cross-selling and upselling.3. Monetise Existing Assets: Scott highlights the value of a business's existing subscriber list as a significant asset. He suggests using this list to introduce complementary products and services through strategic alliances, thereby generating additional revenue. This approach capitalises on the trust already established with customers, making it a cost-effective way to increase profits.---If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast, host Matt Edmundson interviews business journalist Elaine Pofeldt, discussing her books Tiny Business, Big Money and The Million-Dollar One-Person Business. Elaine shares insights into the growing trend of million-dollar businesses run by small teams or solo entrepreneurs, exploring how increasing relevance of professional services and eCommerce businesses reaching seven figures, touching on the evolving digital landscape, including the rise of AI, and how entrepreneurs can thrive by going "rogue" and embracing innovation. Key TakeawaysRise of Million-Dollar One-Person Businesses: The number of solo entrepreneurs or small teams generating over a million dollars in revenue is steadily increasing. This trend reflects the growing opportunities for individuals to create successful, scalable businesses without the need for large teams or significant upfront investment.Importance of Going Rogue and Innovation: Elaine emphasises the value of going "rogue," meaning that entrepreneurs should be willing to step away from traditional methods, adopt new technologies (like AI), and embrace innovation. Early adopters who are willing to experiment and take calculated risks often see the most success.Self-Employment as a Path to Financial Freedom: Self-employment offers a way to build personal wealth and gain control over one's career, especially in a shifting job market. Elaine points out that starting a business, even as a side hustle, can be a powerful way to future-proof your income and career in an unpredictable economic landscape.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast, host Matt Edmundson welcomes back Fara Rosenzweig, Head of Marketing at Zeals.ai, they discuss the evolving landscape of eCommerce, focusing on how new innovations in AI technology has revolutionised the space. Key Takeaways: AI in Social Chat Commerce: AI is transforming how eCommerce brands engage with customers by integrating with social platforms like Instagram and Facebook Messenger. Through AI-driven conversations, brands can provide personalised shopping experiences, helping users make faster and better purchasing decisions.Influencer Marketing's Growing Impact: Influencer marketing is set to double in importance by 2025 for eCommerce brands. Fara highlights how leveraging influencers can build trust and drive sales, making it an essential strategy for modern online businesses.The Power of Personalised Customer Experiences: The shift toward more personalised, AI-driven experiences is reducing the overwhelming choices customers face. By narrowing down product options through a tailored interaction, AI helps brands increase conversion rates and foster better customer relationships.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast Host Matt Edmundson again connects with a business founder interviewing Nick Radcliffe, founder of The Christian Poster Company, about his journey from medical doctor to full time entrepreneur. Nick discusses his passion for design, the genesis of his business during the 2020 pandemic and how he transitioned from selling on etsy to running his own successful Shopify site. Key Takeaways: Follow Your Passion to Combat Burnout: Nick's journey from being a doctor to running a creative business highlights how following a passion project can provide a much-needed escape from burnout and lead to new career opportunities.Leverage Organic Growth on Social Media: Nick's success in growing his business largely came from building an engaged community on Instagram. He emphasised the value of using organic reach and visuals to connect with customers, which has been more effective for him than email marketing.Scale with Strategy and Tools: Managing growth while working from home presented space challenges for Nick. He explored using third-party logistics (3PL) as a solution to scaling, while maintaining his brand's personal touch in packaging and customer service.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast Host Matt Edmundson interviews Skip Wilson, founder of Draft Media Partners and host of the Advertising Podcast, and discusses the intricacies of modern digital marketing. Skip specialises in fixing broken ad campaigns and discusses in depth what makes an effective add campaign work. Key Takeaways: Fixing Broken Campaigns is a Process: Skip emphasises that advertising is a science, and campaigns need constant tweaking and optimisation. He compares it to fixing an engine—identifying where things break and making adjustments to improve performance, rather than accepting failure.The Importance of Understanding Your Audience: Skip highlights the need to know if your audience is "problem aware" or "solution aware." If they don't know they have a problem, educating them through storytelling ads or lead magnets is crucial before attempting to sell them a product.Skip's Conversion Equation: Skip introduces his conversion formula, which balances urgency, desire, and trust against delay, cost, and effort. For a campaign to succeed, the first three factors must outweigh the latter, providing a structured way to assess and improve ad performance.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast Host Matt Edmundson sits down with Qi Cao from ChargeBlast, to explore the dreaded, complex issue of chargebacks - a first on the eCommerce Podcast. Qi shares how chargebacks can often be caused by product and delivery issues or, as he calls it, friendly fraud, and how this can impact the financial health of your business. Matt and Qi suggest many different methods by which these risks can be mitigated including using ChargeBlasts own post-transaction solution that preemptively addresses chargebacks before they reach payment processors.Key Takeaways:Chargebacks Are Inevitable but Manageable: Chargebacks, whether due to legitimate reasons or friendly fraud, are a common challenge in eCommerce. However, they can be effectively managed by understanding industry-specific chargeback rates and employing strategies like ChargeBlast to reduce their impact on your business.Proactive Communication is Crucial: Clear and proactive communication with customers can significantly reduce chargebacks. By being transparent about pricing, delivery times, and addressing any issues promptly, businesses can prevent customer dissatisfaction from escalating to chargebacks.Invest in Customer Service: High-quality customer service, including offering 24/7 support or making it easy for customers to manage their subscriptions, can help reduce the likelihood of chargebacks. Satisfied customers are less likely to dispute charges.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast host, Matt Edmundson sits down with Caulen Foster, co-founder of Brainpower, to discuss low cost customer acquisition and how to increase Lifetime Value (LTV) without relying on affiliate marketing or SEO. Caulen and Matt infuse their discussion with several real-world examples including the impact of gamification and value-driven offers on conversion rates, providing actionable strategies to enhance your eCommerce success.Key Takeaways: The Power of Value-Driven Offers: Caulen emphasises that a great offer isn't necessarily about discounts but about perceived value. He shares strategies like offering free gifts with high perceived utility and using digital gift cards to increase the perceived value of a product. Understanding Customer Psychology: A deep understanding of customer psychology is crucial for effective marketing. Caulen discusses how different levels of customer awareness and sophistication require tailored marketing approaches.Gamification and Retargeting for Higher Conversions: The episode highlights the effectiveness of gamification in pop-ups, such as using spin-the-wheel mechanics, to engage customers and improve opt-in rates.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast host Matt Edmundson sits down with Jaryd Krause, founder of Buying Online Businesses, to discuss his experience in buying and selling online businesses. Jaryd shares his journey from plumbing to becoming a successful online business owner hoping to help others do just the same. Key Takeaways: Acquiring Established Businesses: Jaryd Krause emphasises the benefits of buying established online businesses rather than starting from scratch. This approach allows for immediate cash flow and reduces the risks associated with the high failure rate of startupsImportance of Organic Traffic: Jaryd highlights the value of organic traffic for long-term business success, noting that businesses with a high percentage of organic traffic are more attractive to potential buyers and are better positioned for sustainable growth.Risk Mitigation: A significant part of the discussion revolves around strategies to minimise business risks, such as diversifying revenue streams, reducing dependency on single suppliers or traffic sources, and ensuring a business is not overly reliant on one key person or platform.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast, host Matt Edmundson interviews Laura Richard from Level 5 Strategy about the importance of customer experience and how it can drive business success.Create emotional connections: Laura emphasises that emotions account for 50% of consumer behaviour, although customers may not always express these feelings explicitly. Understanding the emotional benefits customers derive from products or services can help businesses craft experiences and messages that resonate on a deeper level, leading to stronger customer loyalty and satisfaction. Engage everyone in strategy development: A major reason why strategies fail is the lack of involvement from the team and customers during the development process. Laura highlights the importance of engaging stakeholders, including employees and customers, early and often in strategy formation. Businesses can leverage customer panels and feedback loops to ensure that strategies align with customer needs and expectations. Create authenticity in the customer experience: To stand out against competitors, particularly large players like Amazon, eCommerce businesses need to focus on authenticity and unique customer experiences. This includes creating personalised experiences on websites and aligning with causes that reflect the brand's values. Differentiation can also come from addressing specific unmet needs within a niche market, which helps build stronger connections with customers.If this episode of the eCommerce Podcast piqued your interest make sure to check out everything that gets done over here on the eCommerce Podcast, a space dedicated to eCommerce Wow!

In this episode of the eCommerce Podcast, host Matt Edmundson explores the world of data-driven eCommerce with Jo Davis, Chief Operating Officer at Sweet Analytics. Jo has over 20 years of expertise in retail strategy, product, and marketing, she shares invaluable insights on how data can transform your eCommerce business.Key Takeaways: Set Clear Growth Goals: Jo emphasises the importance of having specific growth targets for your eCommerce business. By understanding your customer base, retention rates, and average order values, you can build a growth model that identifies the number of new customers needed to achieve your goals. This approach transforms abstract goals into actionable, data-driven strategies.Use AI for Data Analysis and Personalisation: The integration of AI in data analytics is revolutionising how businesses understand and interact with their customers. Jo discusses how AI can help automate data insights, making it easier to identify trends and areas for improvement. Additionally, AI can personalise customer experiences on your website, tailoring product recommendations and marketing messages to individual preferences.Embrace Data to Drive Informed Decision-Making: For Jo one of the biggest mistakes businesses make is not utilising the data they have. She highlights the necessity of regularly reviewing key metrics like traffic, conversion rates, and customer acquisition costs. By consistently engaging with this data, businesses can make informed decisions that enhance marketing effectiveness, optimise product offerings, and ultimately drive growth.This episode is a must watch for all in the eCommerce space. Don't miss out on Jo's excellent advice based on years of industry experience - take note and boost your business success with advanced data analytics today!

Welcome to the eCommerce Podcast! In this episode, Matt chats with Duncan Lloyd from eCom Profit Genie about how the Profit First methodology can transform your eCommerce business. Duncan, a chartered accountant, shares his insights on using behavioural psychology to help eCommerce clients manage money and generate wealth. Discover how the Profit First system, which involves distributing income into specific accounts like profit, tax, and owner's pay, can provide immediate clarity on your business's financial health and drive sustainable growth.Key Takeaways:Implementing the Profit First Methodology: Duncan emphasises the importance of using the Profit First methodology to manage business finances. This involves setting up multiple bank accounts (income, profit, tax, owner's pay, and operating expenses) and allocating funds according to predetermined percentages. This system helps entrepreneurs gain a clear and immediate understanding of their financial health, reducing the risk of financial mismanagement.Engineering Financial Stress for Innovation: By deliberately creating a scarcity of funds in the operating expenses account, businesses are forced to innovate and optimise their spending. This stress can lead to more efficient operations, cutting unnecessary costs, and prioritising essential expenses. It helps prevent complacency and encourages continuous improvement and strategic decision-making.Managing Debt and Building Financial Stability: The Profit First methodology can also be used to manage and eliminate business debt. By allocating a portion of income specifically for debt repayment, businesses can systematically reduce their financial liabilities. Additionally, maintaining a consistent habit of saving a percentage of revenue as profit ensures long-term financial stability and growth, allowing business owners to reap the rewards of their hard work.If you're looking to revolutionise your eCommerce strategy or simply want to stay ahead of industry trends, don't miss out on the invaluable insights shared by experts like Duncan Lloyd. Subscribe to the eCommerce Podcast today and get ready to transform your business with actionable tips and strategies —take the first step towards eCommerce success now!Upcoming Event:Join Duncan Lloyd and other experts at the Profit First workshop in London on September 10, 2024. Visit ecomprofitgenie.com for more details and to register.

In this episode of the eCommerce Podcast, host Matt Edmundson reunites with Amelia at Sub Summit in Dallas to discuss the evolution of marketing strategies. They explore the challenges and opportunities of old-school marketing channels like direct mail and podcast advertising in a digital age where traditional platforms like Facebook and Google are becoming saturated and less effective due to privacy regulations and rising costs.Key Takeaways:Embrace Old-School Marketing Channels: With the increasing scrutiny on privacy regulations and the decline of traditional attribution methods, it's crucial for marketers to diversify their media mix. Exploring old-school channels like direct mail, billboards, and connected TV (CTV) can provide new opportunities for reaching and engaging with customers.Importance of Podcast Advertising: Podcasting is highlighted as a powerful marketing channel due to its influencer-like impact and high engagement. Host-read ads on podcasts can provide third-party validation and reach a highly attentive audience, making it a valuable addition to any marketing strategy.Adaptability and Measurement in a Cookieless World: The anticipated deprecation of cookies presents a significant opportunity for alternative marketing channels. Marketers need to focus on building direct relationships with customers, such as through email lists, and leverage advanced measurement technologies to track the effectiveness of their campaigns across various platforms.Amelia's insights are valuable to anyone struggling with their marketing, encouraging the audience to think outside the box and look back at more classical forms of marketing to succeed in the current marketplace.

Join host Matt Edmundson in this insightful episode of the eCommerce Podcast as he sits down with returning guest Valon Xhafa from Bahamics to dive deep into the disruptive power of AI in the world of eCommerce.Key Takeaways:AI's Role in Automating eCommerce Tasks: Valon Xhafa explains how AI is revolutionising the eCommerce industry by automating repetitive tasks, thereby allowing businesses to focus more on strategic and creative aspects. This includes optimiswing organic traffic, reducing cart abandonment, and enhancing SEO efforts.The Importance of Relevance in SEO: A significant insight shared by Valon is the critical role of relevance in SEO. He highlights that measuring and maintaining content relevance is crucial for ranking higher on search engines. This goes beyond traditional metrics like domain authority, emphasising the need for accurate, contextually relevant content to achieve better SEO results.Future Trends in AI for eCommerce: Valon predicts that the next phase of AI development will focus on improving language models to enhance accuracy and cost-efficiency. As AI continues to evolve, businesses will see more advanced, faster, and cost-effective AI solutions that will drive innovation and efficiency in the eCommerce space.This weeks insights are vital for anyone trying to keep up with the changing world of eCommerce. Make sure to listen every week so you can stay ahead of the eCommerce game.

In this episode of the eCommerce Podcast, and the first in a new series focused on business founders, host Matt Edmundson interviews Ana Estrougo, founder of the Octopus Club, a secondhand marketplace for maternity, baby, and kids' items. They discuss Ana's journey from conceptualising the Octopus Club to its current success, her determination and bravery as a founder, and the challenges and triumphs she has faced along the way.Determination and Bravery are Crucial for Entrepreneurs: Ana emphasizes the importance of determination and bravery in starting and running a business. Despite the challenges of being a new mother and an entrepreneur, her drive to create a solution for a common problem led her to successfully launch the Octopus Club. She highlights that being brave and taking steps, even if they are imperfect, is vital in the entrepreneurial journey.Creating a Unique and Community-Focused Marketplace: The Octopus Club differentiates itself from larger competitors like eBay and Facebook Marketplace by offering personalised services, excellent customer support, and unique features such as Octodrops and a reseller scheme. Ana's focus on community engagement and listening to user feedback has been pivotal in shaping the platform and providing value beyond just buying and selling items.Balancing Personal Life and Business is Essential: Ana shares her struggles with balancing motherhood and running a startup, acknowledging periods of burnout and the need for better time management. She underscores the importance of being present in both roles and learning to prioritise tasks effectively. Her experience highlights the significance of self-care and seeking support to maintain a healthy balance between personal life and business responsibilities.If you're looking to revolutionise your eCommerce strategy or simply want to stay ahead of industry trends, don't miss out on the invaluable insights shared by founders like Ana Estrougo. Subscribe to the eCommerce Podcast today and get ready to transform your business with actionable tips and strategies — take the first step towards eCommerce success now!

In this episode of the eCommerce Podcast, host Matt Edmundson interviews Alex Back, CEO and founder of Couch.com, about his eCommerce journey and the transition from his previous venture, Apartment 2B, to his new project: Couch.com. Moving Away from Traditional eCommerce: After exiting Apartment 2B, Alex founded Couch.com with a new approach. Instead of directly selling products, Couch.com focuses on providing valuable content and education to consumers about buying couches. This includes brand reviews and guides to help users make informed decisions. This strategic shift aims to create a scalable platform that benefits both consumers and retailers.Importance of Quality Over Quantity in SEO: Alex emphasises the significance of focusing on high-quality content rather than producing a large volume of articles. He believes that having the best, most informative articles on specific topics (e.g., how to clean a couch) is more effective for SEO than a scattergun approach. This quality-first strategy helps Couch.com rank well on Google and attract organic traffic.Iterative Approach and Flexibility in Business: Alex highlights the importance of being flexible and iterative in business. He acknowledges that initial plans often need adjustments and that being open to pivoting is crucial for success. For example, Couch.com is currently focusing on brand reviews as the quickest path to monetization, even though the ultimate goal is to provide a comprehensive marketplace for couches. This adaptability allows the business to respond to market needs and opportunities effectively.

In this enlightening episode of the eCommerce Podcast, host Matt Edmundson sits down with John Kyle Beaton, co-founder of a product sourcing agency with extensive experience in China. The conversation dives deep into the intricacies of sourcing products from China and explores the viability and ethics of this approach in the current global market.Key Takeaways:Building Direct Relationships with Factories is Crucial: One of the most important strategies for successful sourcing from China is to establish direct relationships with factories rather than working through trade companies. This ensures consistent product quality, better communication, and transparency in manufacturing practices. Conducting factory audits and visiting factories in person can significantly mitigate risks and build stronger partnerships.Safeguard Intellectual Property with Strategic Measures: Protecting intellectual property (IP) is a common concern when sourcing from China. JK Beaton advises implementing strategies like drip-feeding product designs to potential manufacturers and having them sign Non-Disclosure Agreements (NDAs) and Non-Compete clauses. Although legal enforcement can be challenging, setting clear expectations and maintaining continuous communication about IP protection can reduce the risk of imitation and unauthorized distribution.Ethical Manufacturing and Quality Control: Ensuring ethical manufacturing practices and maintaining high product quality are essential. JK suggests looking for ISO certifications and conducting factory audits to verify ethical practices and quality standards. He also emphasises the importance of having a refund policy for defective goods, which not only protects your brand but also fosters an ongoing dialogue about quality with your manufacturing partners. This approach helps in maintaining ethical standards and ensuring customer satisfaction.

In this episode of the eCommerce Podcast, host Matt Edmundson interviews Brandon Leibowitz, the mastermind behind SEO Optimizers, to delve into the world of SEO and its importance in eCommerce. Brandon shares his journey from starting SEO Optimizers in 2007 to becoming an expert in the field, helping small and medium-sized businesses amplify their online traffic and convert clicks into clients.Importance of Backlinks: Backlinks are crucial for SEO success. They act as a vote of confidence from other websites, helping Google determine the trustworthiness and authority of your site. It's important to focus on acquiring high-quality backlinks from relevant and authoritative websites rather than aiming for sheer quantity, which can be counterproductive and even harmful.Utilize Keyword Research and Content Optimization: Effective keyword research using tools like Google Keyword Planner can help identify low-competition, high-intent keywords to target. Incorporate these keywords naturally into your content, including product pages, blog posts, and FAQ sections. Optimizing your website with well-researched keywords and high-quality content can significantly improve your search engine rankings.Adopt a Long-Term SEO Strategy: SEO is a long-term investment that requires patience and consistency. Immediate results are rare, and it often takes time to see significant improvements in search engine rankings and traffic. Continually optimize your site, stay updated with Google's algorithm changes, and keep building high-quality content and backlinks. Over time, these efforts will lead to increased traffic and higher conversions.

In this episode of the eCommerce Podcast, Matt Edmundson discusses the complexities and opportunities of a cookie-less digital marketing landscape with Jeff Greenfield from Provolytics. Jeff shares his unique journey from biochemist to chiropractor to tech entrepreneur and magician, explaining how his diverse background influences his approach to marketing and problem-solving. Throughout the episode Matt and Jeff explore the implications of major tech companies like Apple and Google phasing out third-party cookies and what this means for marketers and businesses of all sizes.Three Key Takeaways:Shift to Awareness Marketing: Jeff Greenfield emphasizes the importance of moving away from the traditional focus on user-level data and click-based advertising. Instead, marketers should prioritize building brand awareness through impression-based strategies, much like the methods used before the digital era. This shift is essential in adapting to a cookie-less world and maintaining effective marketing campaigns.Leveraging First-Party Data: As third-party cookies are phased out, businesses must pivot to collecting and utilizing first-party data. This involves developing direct relationships with customers through various channels, such as email newsletters and social media interactions. By focusing on first-party data, businesses can better understand their audience and create more personalized and effective marketing strategies.Adapting to Platform-Specific Funnels: With the changes in data privacy and tracking, marketers need to adapt their strategies to fit within the constraints of individual platforms. For instance, extending the customer journey within platforms like Facebook before directing them to external websites can improve conversion rates and reduce acquisition costs. This approach requires creativity and a deep understanding of each platform's capabilities and limitations.This is episode is a must-listen for anyone interested in eCommerce, an in depth look at the changing world of cookies and digital marketing from one of eCommerce's experts on the topic. Be sure to subscribe to the eCommerce Podcast on your preferred platform to catch more expert conversations and actionable insights.

In this episode of the eCommerce Podcast, Matt Edmundson is joined by Steven Schneider, the maestro of Trio SEO, to discuss the importance of blogging for eCommerce sites and share practical strategies for creating content that converts.Discover:Why blogging is still a must for eCommerce sites in 2024How to approach blogging from a customer's perspectiveThe power of focusing on bottom-of-funnel contentStrategies for creating a cohesive internal linking structureTips for optimising your product pages for SEO successKey Takeaways:Blogging helps Google understand and rank your eCommerce site by providing context and topical authorityFocus on creating bottom-of-funnel content that targets customers who are ready to buyUse a "reverse funnel" approach, starting with bottom-of-funnel content and working up to top-of-funnel topicsAim for 1,500 to 2,000 words per blog post, but prioritise providing value over hitting a specific word countIncorporate video content and embed it in your blog posts to increase engagement and provide additional valueImplement a strategic internal linking structure to help Google crawl your site more efficiently and help readers navigate your contentOptimise your product pages with relevant FAQs, shipping information, and other details that help customers make informed decisionsSteven emphasises the importance of investing in blogging for the long-term success of your eCommerce site, comparing it to saving for retirement – the earlier you start, the better off you'll be.Whether you're just starting out with blogging or looking to take your content strategy to the next level, this episode is packed with actionable insights and proven strategies for eCommerce success.Don't miss this opportunity to learn from the experts and start harnessing the power of blogging for your eCommerce site today!

Are you ready to take your eCommerce ads to the next level? In this episode of the eCommerce Podcast, Matt Edmundson sits down with Nikki Lindgren, the savvy marketer turned agency founder, to discuss advanced video hooks and strategies that can skyrocket your ROAS by up to 27%!Discover:The power of outcome hooks like before-and-after videos and how to navigate Meta's ad policiesWhy frequently asked questions (FAQs) make fantastic video contentThe importance of telling the truth attractively in your adsHow to create a funnel that lives entirely on social mediaThe impact of pointing your ads to TikTok Shop or Meta Shops instead of your own eCommerce storeBut that's not all! Nikki also shares her insights on:Optimising your category pages for SEO with meta tags that matterThe evolution of user-generated content (UGC) and how to leverage it effectivelyCrafting compelling ads using "Us vs Them" comparisonsThe role of AI in the creative process and which tools are worth exploringIf you're an eCommerce entrepreneur or manager looking to elevate your paid media game, this episode is a must-listen!