Podcasts about cloc

As we celebrate our 300th episode, we looked back at two very different conferences that revealed the same technology trend. First was the Bitcoin conference in Las Vegas, where the conversation was no longer about whether Bitcoin would survive. Instead, attendees focused on institutional adoption, corporate treasury strategies, regulation, and how Bitcoin fits into the future of global finance. Laura also spent time meeting with industry leaders including BitFuFu, XCE, and Soapbox Technologies, gaining additional insight into where the industry is heading. The technology has matured beyond its early skepticism and is now being discussed as part of the mainstream financial system.A few weeks later at CLOC 2026 in Chicago, we saw a similar evolution in the legal technology world. AI dominated the agenda, but the discussion wasn't about what AI might do someday. Legal operations leaders were focused on governance, implementation, ROI, risk management, and how to successfully deploy AI within their organizations. The excitement remains, but the conversations have become much more practical.What stood out was how closely these industries mirrored one another. At Bitcoin, the question was how to govern and integrate digital assets. At CLOC, the question was how to govern and operationalize AI. In both cases, the technology itself was no longer the story. Execution was.After 300 episodes covering everything from cybersecurity and privacy to AI, legal tech, crypto, space technology, and everything in between, one lesson continues to emerge: the future isn't built on bold predictions. It's built on organizations that can turn innovation into measurable business value.Most importantly, thank you to everyone who has listened, subscribed, shared episodes, joined us as guests, and supported That Tech Pod over the last five years. What started as a simple idea has grown into 300 conversations with incredible leaders, innovators, and experts across countless industries. We appreciate every listener who has been part of this journey. Here's to the first 300 episodes, and to the next 300!

Hosted by David Cowen | Careers and the Business of Law David Cowen sits down with Bobby Malhotra, litigation partner and chair of Winston's eDiscovery and Information Governance practice, member of the firm's AI strategy group, and founding member of Legal Data Intelligence. Bobby sits at the intersection of eDiscovery, digital forensics, cross-border data, privacy, cybersecurity, information governance, and AI governance, bringing a rare combination of legal judgment, technical fluency, and hands-on curiosity. This conversation covers why AI governance has arrived, why information governance is making a comeback, and why the next generation of legal professionals will need to become tech-and-data lawyers.   WHY THIS MATTERS? AI governance is no longer a future issue. It is already here. Companies are dealing with employee use of public AI tools, data exposure, privacy risk, cybersecurity concerns, regulatory pressure, AI policies, privilege questions, AI transcription, and AI-related incidents. For lawyers and legal professionals, this is one of the clearest career white spaces in the market. KEY TAKEAWAYS AI governance has arrived. It is already one of the hottest and busiest areas in the legal industry. AI governance is about vision, guardrails, policies, ethical obligations, legal obligations, regulatory compliance, and business risk. Information governance is the backbone of AI governance. You cannot govern AI if you do not know where your data lives. Data governance sits inside AI governance, and may be the most important part of the whole program. The legal role is expanding, not shrinking. AI governance and data governance are creating new career lanes across law firms, corporate legal departments, privacy, cybersecurity, eDiscovery, and legal operations. You do not need 20 years of AI governance experience. No one really has that. Curiosity, teachability, issue-spotting, and legal judgment matter more. The best professionals in this space combine legal thinking with technical literacy. It is not just about knowing the tools. It is about applying the law to the facts, the technology, and the risk. AI governance is not just about models anymore. It now includes privilege protection, AI transcription, employee AI usage, public AI tools, data exposure, and AI-related breach scenarios. Outside counsel and in-house teams both have a role. Some companies rely heavily on outside counsel, while others use outside counsel for strategy, policy review, sanity checks, regulatory guidance, and high-risk questions. If you want to build a career in this space, get comfortable being uncomfortable. Follow the law. Follow the technology. Find mentors. Set up news alerts. Stay close to communities like LDI and IAPP. PEOPLE MENTIONED David Cowen - Host Bobby Malhotra - Litigation Partner; Chair of eDiscovery and Information Governance; AI Strategy Group Member; Founding Member of Legal Data Intelligence Melanie Prevost - Referenced in connection with career creation and emerging opportunities Malcolm Gladwell - Referenced in connection with the 10,000-hour rule COMPANIES & ORGANIZATIONS MENTIONED Winston - Bobby's firm Legal Data Intelligence / LDI - Community and framework for legal data professionals IAPP - AI governance and privacy education resource CLOC, ILTA, SOLID - Legal operations, innovation, and business of law communities M365, SharePoint, cloud platforms, data lakes, and metadata - Referenced as examples of where organizational data lives Colorado, Connecticut, Illinois, California, and Texas - Referenced in connection with emerging AI legislation EU AI Act - Referenced in connection with AI regulatory obligations NAIC - Referenced in connection with AI guidance in the insurance industry New York DFS - Referenced in connection with regulated financial institutions

Hosted by David Cowen | Careers and the Business of Law David Cowen sits down with Mark Allen, Director of Legal Operations and Strategy at Zillow Group - a title that is itself a signal of where the legal ops function is heading. Before Zillow, Mark ran legal operations at Netflix and Activision Blizzard, and has sat on the vendor side at Brightflag and CloudCourt. He's also a newly seated CLOC board member. This conversation covers career advocacy, the vendor-buyer relationship, and why legal ops is quietly becoming one of the best business training grounds in any industry. WHY THIS MATTERS? Legal operations is no longer just a support function - it's becoming the operating engine of the modern legal department. If you're in legal ops today and not thinking about AI, business strategy, and executive influence, this episode is your roadmap. KEY TAKEAWAYS Titles follow impact, not the other way around. Show the work first, then have the conversation. Legal ops is the COO role for a legal department - tech, finance, project management, people, and strategy all in one. Be clear about your intentions with your manager. Doing the work silently is not enough - say it once, clearly. If your leader never sees your value after repeated attempts, it's time to move on. Know your worth. Introverts may actually have an edge - action speaks louder than talk tracks. Vendors: skip the 30-minute sales deck. Show the tool. Buyers know what they need within 15 minutes. Make friends with vendors even when you're not buying. It's a knowledge exchange, not just a sales call. Finance and HR are your fastest path to the executive table internally. Legal ops professionals are being asked to change an operating model that has existed for hundreds of years. An AI-first mindset is no longer optional. Legal ops is essentially a small business degree - creativity, risk-taking, and cross-functional thinking built in. PEOPLE MENTIONED David Cowen — Host Mark Allen — Director of Legal Operations and Strategy, Zillow Group; CLOC Board Member Jen McCarron — Former President of CLOC; Netflix colleague of Mark's Mary O'Carroll — Legal ops trailblazer Jason Barnwell — Legal ops trailblazer Rajan Gupta, Ryan Black, Leo Murgel, Stacey Lettie - Legal ops market leaders referenced Olivia Dean — Artist; Mark's exit song pick ("Nice to Each Other") COMPANIES & ORGANIZATIONS MENTIONED Zillow Group — Mark's current company Netflix, Activision Blizzard — Previous buyer-side roles Brightflag, CloudCourt — Mark's vendor-side experience CLOC — Legal ops community; CLOC Core 12 referenced; CLOC.org Solid, Running Legal Like a Business, Legal Week, ILTA — Legal ops education and community events

Hosted by David Cowen | Careers and the Business of Law Fresh off four days at McCormick Place in Chicago, David Cowen sits down with Oyango Snell, President & CEO of CLOC, for a post-CGI debrief. The energy on the floor was unmistakable: this is not the same industry it was twelve months ago. From Second City opening every morning to standing-room-only sessions on AI maturity, CGI 2026 signaled that the legal ops community has moved from anxiety to confident curiosity. WHY THIS MATTERS The legal industry is no longer asking if AI matters. It's asking how to measure it. With budgets flat and demand rising, legal ops professionals are being forced to get strategic. This conversation captures the mood of the market and where the next five years are headed. KEY TAKEAWAYS Attendees came with hands-on experience and real questions. Anxiety is out, confident curiosity is in. Legal ops has moved from chaos to at least ad hoc, if not operational, on the maturity arc. "Do more with less" is hogwash. Flat budgets plus rising demand requires strategy, not just effort. AI won't replace jobs. People who leverage AI will replace those who don't. A growing economy means more demand for legal services. The doomsday narrative doesn't hold up. Education is the new currency. CLOC Academy is hitting the road to reach those who can't make it to CGI. Legal ops sits at the intersection of law and technology. That's the superpower. Own it. CGI 2027 is back at the Aria in Las Vegas. Pro tip from David: Thank the speakers. Easiest networking move there is. Pro tip from Oyango: Own your professional stake. Relationships are built through follow-up, not just introductions. PEOPLE MENTIONED David Cowen, Host Oyango Snell, President & CEO, CLOC Kevin Clem, Harbor; co-author of the State of the Industry Report Zach Kass, CGI 2026 Keynote Speaker Mary O'Connell, Market leader, referenced Connie Brenton, Founder and CEO, LegalOps.com COMPANIES & ORGANIZATIONS MENTIONED CLOC, Corporate Legal Operations Consortium; host of CGI and legal ops community anchor Harbor, Co-produced the 2026 State of the Industry Report with CLOC Second City, Opened each day of CGI 2026 and set the tone for the conference Anthropic, Ivo, OpenAI, Among the vendors actively hiring legal tech talent SOLID, Legal career and education community; Solid New York on October 1st CLOC Academy, Educational arm of CLOC, now going on the road beyond CGI

Carl Morrison is the legal operations ambassador to Las Vegas, a CLOC board member, and one of the people who built the legal operations function on the Las Vegas Strip. David Cowen sits down with Carl to trace the evolution of legal ops from his first CLOC at the Bellagio a decade ago to today's McCormick Place, and to unpack the central question of this moment: are we using AI as a tool, or are we becoming enslaved to it? Key Topics Covered: The CLOC origin story: Building the first legal ops function in Las Vegas gaming and hospitality The CLOC 101 Academy: Why the entry-level program now serves over 150 attendees Slavery vs. freedom: Carl's framing of the choice every legal team faces with AI Personal agency as the answer: Why the automation question is fundamentally about who you want to be The Claude conversation: Why model preference shifts month to month and why the relationship matters more than the tool Fearlessness as career strategy: Why curiosity matters more than credentials

The most honest read on AI adoption in legal might be borrowed from Hemingway: slowly, and then all at once. David Cowen sits down with Adam Becker, director of legal operations at Cockroach Labs, CLOC board member, and one of the architects of the CLOC 101 Academy - to unpack what has actually changed in the last six months, why his team is no longer impressed by AI but expects it, and why the real question is what you are doing with the time AI gives you back. Key Topics Covered: Slowly, then all at once: Why the adoption curve follows the same pattern as every transformational technology before it Capability over efficiency: Why the most important AI gain is being able to do things you literally could not do before The talent surge thesis: Why legal hiring is about to grow, not contract Stratifying the legal stack: NDAs to contract managers, vendor agreements to agents, lawyers to high-stakes work Wordle as a discipline: Why the made bed and the cleaned kitchen are not small things The automated birthday message problem: What we should and should not delegate to our agents The AI dividend list: David's analog notebook of things to do with reclaimed time

David Cowen and Ari Kaplan have known each other for twenty years - this is their first podcast together. It is one of the most candid conversations in the series. Ari shares the philosophy that has carried him through two decades at the highest levels of corporate legal, why the US mindset about reclaimed time is a problem worth confronting, and why the most important question of the next decade may be the one Zach Kass asked from the keynote stage. Key Topics Covered: The validation tax: Ari's framework for the time you spend verifying AI output The AI dividend, US edition: Why Americans fill saved time with more work and Europeans leave earlier Permission to stop: David's confession of guilt around saved time and how to reframe it The mentorship moat: Why a Stanford-style simulation program might out-train a senior partner What AI cannot touch: Why high-stakes corporate work still requires human judgment and network Legal as R&D center: Why legal departments are becoming the experimentation hubs of the modern enterprise The renaissance of legal: Why the energy on the CLOC floor in 2026 feels fundamentally different

CLOC Talk continues its Clockwise: Year in Review & What's Next series with a spotlight on Europe—highlighting 2025 as a year of intentional investment, partnerships, and community-building across the region. Host Oyango Snell is joined by Sean Houston, Head of Legal Operations at Heineken and a key leader in CLOC's European strategy, to discuss the growth of legal ops across the Benelux and beyond, and why Europe's community culture—open knowledge-sharing, practical takeaways, and “rising tide lifts all ships”—has become a powerful engine for progress.The episode looks ahead to an ambitious 2026, including the CLOC Europe Summit on February 5, 2026 in London, the launch of the Germany chapter, and the continued expansion of member-driven formats like CLOC Around the Table dinners. Sean also previews new regional programming such as CLOC Connect in the Netherlands—bringing together in-house teams, law firms, vendors, and ALSPs/consultants to tackle real operational challenges like outside counsel management—reinforcing CLOC's focus on practical learning, local relevance, and whole-ecosystem collaboration.

In this CLOC Talk: Clockwise Year in Review episode, host Oyango Snell is joined by German legal operations leaders Michael Thompson and Dr. Vera Roedel to reflect on the themes that defined legal ops in Germany in 2025 and what lies ahead in 2026. Drawing from regional listening sessions and community discussions, they explore why German legal teams prioritize practical, solution-oriented approaches—grounded in real examples, metrics, and peer learning—over theory or hype. Topics include process optimization, technology adoption, change management, and the growing recognition of legal operations as a dedicated profession, not a side role.Looking ahead, the conversation turns to CLOC's expanding presence in Germany, including the launch of the Germany chapter and a renewed focus on deep peer-to-peer engagement. Michael and Vera discuss how legal ops may evolve through more honest lessons learned, stronger adoption strategies, thoughtful use of legal tech, and increased collaboration across Europe. The episode closes with an invitation to the community to actively participate, share openly, and help shape a trusted, practitioner-led legal ops ecosystem in Germany and beyond.

In this episode of CLOC Talk, Oyango Snell, Executive Director of CLOC, reflects on a transformative year for the legal operations community. He shares key accomplishments from 2025, including renewed member engagement, governance modernization, and expanded global reach. Oyango also explores the mindset shift happening across legal ops—from fighting for recognition to confidently leading at the enterprise level. The conversation closes with a look ahead at what members can expect in 2026, including CGI Chicago and new opportunities to get involved.

This episode features an energizing conversation with Maria Pedroza and Gabrielle Silva, who share their journey building the CLOC Spain community and the importance of staying connected, curious, and collaborative in legal operations.They give us a preview of what's ahead for the chapter—including next year's event—and discuss how regional leadership can shape global impact.Follow Maria, Gabrielle, and the CLOC Spain chapter for updates, and keep tuning in as we continue exploring innovation across the legal ops ecosystem.

From a pandemic-born idea to a thriving conversation hub, CLOC Talk Live has hit 100 episodes! In this special milestone edition, Jenn McCarron is joined by David Cambria and Matt Rubbelke to reflect on the journey of legal operations, technology, and community-building.They dive into the evolution of legal tech, the power of mentorship, and the growing influence of AI, while exploring how legal teams are adapting to change and redefining their roles in the industry. The conversation also highlights law firms' shifting responsibilities and the importance of continuous innovation in legal ops.Tune in for a celebration of lessons learned, future ambitions, and the relationships that have shaped the field along the wayThank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.

In this special live-recorded episode of The Abstract from CLOC in Las Vegas, host Tyler Finn sits down with David Cowen, founder of The Cowen Group and creator of the SOLID Summit Series.David shares his journey from staffing to shaping the legal ops ecosystem, the moment he foresaw the rise of e-discovery, and why community is the most powerful response to chaos. He discusses the evolution of legal operations, the future of AI and agentic teams, and why trusting your talent matters more than ever. From frameworks on scaling legal to using ChatGPT as an executive coach, this episode offers a playbook for building a career and community in a rapidly changing industry.Read detailed summary: https://www.spotdraft.com/podcast/episode-102 Topics:Intro: 00:00David's career journey: From staffing to community building: 2:22The moment he discovered e-discovery's potential: 5:10How TED Talks inspired the SOLID Summit format: 6:49Chaos as the ideal condition for community building: 8:43Overbuilding in legal tech: problem or opportunity?: 10:52Spotting innovation through curiosity, not prediction: 13:02Legal Ops turns 10: What's next for the profession?: 17:33Climbing the legal career “jungle gym,” not a ladder: 21:03How to manage anxiety and disruption in an AI-driven future: 25:53On coaching, preparation, and using ChatGPT as a partner: 28:25Legal Ops' evolving role in helping businesses scale: 32:49The future of legal tech: use cases and AI agents: 37:12The GC as catalyst: Top-down transformation is here: 39:46Creators, Builders, Consumers: Who shapes the industry?: 42:54What excites David most about the next 10 years: 45:35Rapid-fire Questions: 47:25 Connect with us: David Cowen – https://www.linkedin.com/in/davidcowen/ Tyler Finn - https://www.linkedin.com/in/tylerhfinn SpotDraft - https://www.linkedin.com/company/spotdraft SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

What does it mean to lead legal operations when there's no clear blueprint?In this episode of The Abstract, host Tyler Finn sits down with Adam Becker, Director of Legal Operations at Cockroach Labs and board member at CLOC, for a candid conversation about evolving careers, scaling legal departments, and the growing scope of legal ops. From breaking the “lawyer mold” to embracing AI-native strategies, Adam shares personal lessons on confidence, curiosity, leadership, and why legal ops is entering a new season of strategic impact.The discussion also explores how CLOC's community and resources help elevate the field, and why every legal ops professional should see themselves as a partner to the GC — not just a process owner.Read detailed summary: https://www.spotdraft.com/podcast/episode-101 Topics Introduction and career arc overview: 0:00 Early clues that pointed to process thinking: 1:14Breaking out of the lawyer mold and recognizing transferable skills: 2:09Confidence, curiosity, and pivoting into legal ops: 5:51Driving impact at MetLife and Endeavor: 8:33 Why legal ops requires conviction, not just thick skin: 11:09 The people-process-tech triangle — and why “people” matters more: 14:13 Culture and collaboration at Cockroach Labs: 16:36Balancing scale with flexibility in a fast-growing company: 18:53How legal ops has evolved through CLOC's growth: 21:14Is legal ops at a crossroads? And what's CLOC's role in the future?: 26:22Rapid Fire: 32:59Connect with us: Adam Becker - https://www.linkedin.com/in/adam-becker-896a7a3/ Tyler Finn - https://www.linkedin.com/in/tylerhfinn SpotDraft - https://www.linkedin.com/company/spotdraft SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues.Visit https://www.spotdraft.com to learn more.

Headed to CLOC? So are E.J. Bastien and David Cowen and this episode is your field guide. Before you start speed-walking the ARIA hallways and hunting for coffee and co-pilots, listen in. E.J. Bastien has spent two decades at Microsoft reimagining what in-house eDiscovery and litigation support can be. He's leading teams, building AI agents, and solving tomorrow's problems with tools that most legal teams haven't even touched yet. In this pre-CLOC masterclass, we dig into: How Microsoft is using GenAI to streamline review, code documents, and surface case-critical facts before a human ever sees them What it really means to build a bespoke agent trained on your legal team's workflows not ChatGPT, but your playbook Why perfectionists are out, and “learn-it-alls” are in and how that mindset shift is the secret to surviving (and thriving) in 2025. You'll also hear what it takes to lead with confidence, experiment without fear, and stay grounded in the face of constant change. It's Vegas. It's CLOC. It's time to stop chasing answers and start trading playbooks.

Guest: Kevin Cohn, Chief Customer Officer, Brightflag Host: David Cowen, President, The Cowen Group

In this episode of “Meeting of Minds - The Legal AI Podcast” from Evisort, hosts Memme Onwudiwe and Hal Marcus sit with Oyango Snell, Executive Director of CLOC, to discuss the future of legal operations. Using his unique perspective, Oyango shares valuable insights on the importance of adopting AI in legal operations and creating a diverse and inclusive team. Theme music: "Load" Copyright © 1996 by Hal Marcus.

"What we realized was that rare isn't as rare as we think—there are so many of us out here searching for answers, fighting for our kids, and trying to make a difference."- Maria Granados We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. What if a simple miscommunication in the hospital could have cost your child their life? For Maria and Matt Granados, parents of a daughter with Pyroxd1, that terrifying moment led to a groundbreaking realization—and a mission to help other families facing rare diseases. In this powerful episode, we dive into: ✅ The challenges of diagnosing and living with Pyroxd1, a rare neuromuscular condition   ✅ A near-fatal hospital mistake that could have changed everything     ✅ How they turned their personal struggles into Take Part Foundation, a nonprofit funding rare disease research     ✅ The power of storytelling, advocacy, and community for families navigating the unknown       Maria and Matt's story is one of resilience, innovation, and advocacy, proving that "rare is more common than you think." Whether you're a rare disease parent, medical professional, or someone looking for inspiration, this episode is a must-listen. Timestamps & Key Topics ⏱️ [00:00] – Episode Intro Welcome to today's episode featuring Maria & Matt Granados Why raising awareness for Pyroxd1 is so important ⏱️ [01:00] – Meet Maria & Matt Their family's journey: married 9 years, three kids, and an entrepreneurial spirit How flexibility in work became essential for parenting a child with complex medical needs ⏱️ [03:00] – The Start of Their Rare Disease Journey Pregnancy and early signs something was different with Natalie The challenges of getting doctors to take concerns seriously Being told “don't worry” for a year—while their instincts said otherwise ⏱️ [09:00] – The Thanksgiving Hospital Crisis That Changed Everything Natalie's sudden health decline and emergency hospitalization The shocking realization that hospitals don't share medical records effectively How a simple website they built saved Natalie's life by preventing a life-threatening medication error ⏱️ [13:00] – Turning Their Experience Into a Mission How their frustration with the system led them to found Take Part Foundation Why families need access to their child's full medical history The power of self-advocacy in rare disease care ⏱️ [24:00] – What Is Pyroxd1? Understanding This Rare Condition A breakdown of what Pyroxd1 is and how it affects the body The difficulty of finding a diagnosis and why many families go undiagnosed ⏱️ [30:00] – The Reality of Rare Disease Research & “Death Valley” Funding The shocking truth: 95% of rare diseases have no FDA-approved treatment Why promising research often stalls due to lack of funding How Take Part Foundation provides grants to researchers in need ⏱️ [38:00] – How Take Part Helps Families Get Genetic Testing Many families can't afford genetic testing—so Take Part is filling the gap The impact of a diagnosis on getting insurance coverage for therapies and equipment ⏱️ [44:00] – Strengthening Their Marriage Through the Rare Disease Journey The emotional toll of raising a medically complex child The mindset shift that saved their marriage: “If Natalie's not offended, I don't need to be offended.” The importance of seeing doctors as humans, too ⏱️ [50:00] – Let Your Fight Shine: A Message for Other Rare Parents Maria's beautiful perspective on embracing the fight instead of hiding it Why advocacy is the most powerful tool rare disease parents have ⏱️ [52:00] – Where to Find Maria & Matt + How to Support Take Part Foundation How to get involved, donate, or apply for support Why storytelling is a crucial part of the rare disease journey Final words of encouragement for other families Resources & Links

"I remember sitting in the NICU thinking, ‘Am I going to lose my baby? Is this the best outcome for him? What will his life look like?' And then I realized—I wasn't alone in these thoughts. Other parents had been here before, and they found a way forward. That's when I knew we needed a community like Hope for HIE." — Betsy Pilon, Founder Hope for HIE We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. What happens when your child's birth doesn't go as planned, and you're suddenly navigating a diagnosis you never expected? For Betsy, the experience of welcoming her son Max was a crash course in resilience, advocacy, and finding a community that changed everything. In this heartfelt episode, we explore:   ✅ What HIE (Hypoxic Ischemic Encephalopathy) is and how it affects newborns     ✅ The emotional rollercoaster of an unexpected NICU stay     ✅ How Betsy became involved with Hope for HIE and transformed it into a global support network     ✅ The power of peer support, self-advocacy, and the importance of access to resources     Whether you're a NICU parent, healthcare professional, or simply looking for an inspiring story of perseverance, this episode is for you.

"I thought my job was to save my daughter, but I realized my job was to show her how to live with strength and resilience." – Dr. Maggie Kang   We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. In this powerful episode, Dr. Maggie Kang shares her deeply personal journey as a physician and a mother navigating her daughter's rare disease diagnosis, Neuromyelitis Optica Spectrum Disorder (NMOSD). She discusses the emotional and medical challenges she faced, her transition into advocacy, and how she now supports families through life coaching. In an insightful conversation, Katie and Maggie explore the complexities of grief, resilience, and advocacy. Maggie opens up about the difficult moments in her daughter's diagnosis, how she learned to trust her instincts, and the importance of both self-care and community in the rare disease journey. Together, they discuss the emotional weight of parenting a child with a chronic illness and the ways families can empower themselves in the healthcare system.  What You'll Take Away from This Episode:

"If something doesn't feel right, don't ignore it. Keep asking questions. You know your child better than anyone."-Jessica Baird, CCLS We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. What do you do when doctors keep telling you nothing is wrong—but your child is in pain every single day? For Jessica, a child life specialist and mom, that answer was simple: keep pushing until someone listens. In this powerful conversation, Katie sits down with Jessica to talk about the emotional, and eye-opening journey she went through to get answers for her daughter. What started as mild COVID symptoms quickly turned into persistent leg pain, countless doctor visits, dismissals, and dead ends—until finally, they got the diagnosis: long COVID. Katie and Jessica dive into what it feels like when medical professionals dismiss your concerns, how to find the right doctors who will listen, and why trusting your instincts as a parent is everything. They also talk about how long COVID is still misunderstood, especially in kids, and what families can do if they suspect their child is affected. What You'll Take Away from This Episode:

When Mary posted a question about the state of legal ops on LinkedIn, she didn't expect to spark such intense debate. But the responses revealed what many have been quietly wondering: has legal operations reached a turning point? In this episode, Mary sits down with Frances Pomposo, Senior Director of Legal Technology Solutions at Cisco, to dig into this thorny question. With her deep experience in tech companies and time on CLOC's board, Frances brings a unique perspective on where legal ops has been—and where it might be heading. In this episode: ·        The Unicorn Dilemma: Remember when legal ops professionals were expected to do it all? Mary and Frances explore why that "strategic generalist" role seems to be fading, and what that means for the profession. ·        Splitting at the Seams: As legal ops splinters into specialized roles like data analytics and vendor management, is this evolution or fragmentation? And does it matter? ·        Hiring Horror Stories: Frances gets real about what happens when companies hire for legal ops without really knowing what they need—and how to avoid this common pitfall. ·        The Consultant Question: Are companies bypassing internal legal ops teams for external expertise? Mary and Frances tackle this trend head-on. ·        Going Global: Why the lack of consistent standards for legal ops roles worldwide is becoming a real problem, and what we can do about it. ·        The Big Question: Can legal ops recapture its revolutionary spirit, or is it destined to become just another corporate function? If you've been feeling the shift in legal ops—or wondering if you're imagining it—this conversation will hit home. Join Mary and Frances for an honest look at where legal ops stands today, and what it'll take to shape its future. Goodwin at HumanX Follow Mary on LinkedIn Rate and review on Apple Podcasts

"I had to teach myself to advocate – no one should leave a hospital with more trauma than they came with."- Julie Walters We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. In this episode, Katie speaks with Julie Walters, a mom of two neurodivergent children, entrepreneur, and fierce advocate for inclusion and health equity.Julie shares her deeply personal journey navigating her daughter's epilepsy diagnosis, the challenges of parenting through complex medical experiences and how these experiences led her to create The Connected Parent – a resource hub empowering families to find critical services for children with medical complexities or neurodivergence. Julie's story is one of strength, determination and advocacy.  Key Takeaways we learn from Julie and Katie's Conversation: ✨ Becoming an Advocate Early: Julie's passion for advocacy began in childhood, growing up with a mother who had schizoaffective disorder. She learned how to find resources through persistence and necessity.

“Our goal wasn't to build something huge overnight – it was to listen to families, fill the gaps, and take that first step.” – Cheryl Whitty We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website. In this heartfelt episode, Katie sits down with mother-daughter duo, Cheryl Witty and  Kimmy Witty to hear the inspiring story of how their family journeyed through chronic kidney disease and how a kidney transplant led to the creation of the Children's Transplant Initiative (CTI). Kimmy shares her personal experience of being diagnosed at age 12, receiving a life-saving kidney transplant, and how that experience fueled her passion for helping other families. Kimmy is now a certified Child Life Specialist and shares how her experiences inspired her to choose this as her career.  Cheryl reflects on her journey of being a mother and caregiver and how CTI has grown to provide housing, financial assistance, and mentorship for transplant families across Texas. Cheryl and Kimmy shares her experience transitioning from pediatric to adult care and how the role of parents can shift as their children grow into adulthood.

“Hope doesn't take away the darkness, but it shines some light in it.”- Abby Zachritz  We extend our sincere gratitude to our sponsor for this episode, Gebauer PainEase®. We are pleased to provide more information about this product, and we invite you to learn more by visiting their website.  In this powerful first episode of the year, Katie sits down with Abby Zachritz—better known as Advocacy Abby—who shares her journey from personal tragedy to becoming a beacon of hope for families in need. Abby recounts the near-drowning accident that changed her son Wyatt's life and how her unwavering hope and faith led her to discover vital resources. Now, through her platform, Abby connects families with grants and support they may not even know exists. This conversation is filled with practical advice, emotional insights, and inspiration for any parent navigating complex medical journeys. Katie and Abby dive into deep conversations about what it means to have hope during difficult seasons. 

In this episode of CLOC Talk, guest host Jeremiah Kincannon, advisor on CLOC's Voice and Brand Council chats with CJ Nicastro, Program Manager, Global Affairs & Legal Strategy Operations at Google and Scott Rosenberg, Managing Director & Corporate Counsel at Unbiased Consulting, LLC, both co-chairs of the CLOC Legal Project Management Committee. They discuss the relevance and application of Legal Project Management, otherwise known as LPM in the legal industry. CJ and Scott highlight misconceptions about LPM and the importance of integrating project management principles into legal workflows. They emphasize the need for lawyers to embrace project management skills and the value of matter lifecycle management for improving efficiency and process alignment. Tune in as this episode covers strategies for gaining leadership buy-in for LPM initiatives and offers guidance for legal professionals looking to enhance their project management capabilities.

In this milestone 50th episode of Dear Legal Ops, we welcome Mary O'Carroll, Chief Operating Officer at Goodwin, for a thought-provoking conversation on navigating the highest peaks of a legal ops career. With a career journey that spans Google, Ironclad, and the founding of CLOC, Mary has redefined what it means to lead and innovate in operations and community. Her path to the C-suite is a testament to vision, tenacity, and the power of betting on yourself.  Mary shares her insights on leadership and how building communities creates lasting impact. Whether you're just starting your climb or looking for new heights in your career, Mary's story will leave you inspired and equipped to chart your own ascent.    This episode was made possible by our sponsor, Sterling Analytics “Legal Billing Unlocked”    Mary O'Carroll, Chief Operating Officer at Goodwin   LinkedIn: @Mary O'Carroll    Dear Legal Ops  IG: @dearlegalops  LinkedIn: @dearlegalops  Facebook: @dearlegalops  Twitter: @dearlegalops  TikTok: @dearlegalops  www.dearlegalops.com    Tommie Tavares-Ferreira  Linkedin: @tommie  IG: @suttontell    Tom Stephenson  LinkedIn: @tstephenson1  IG: @tacotacotomtom    This is a Redd Rock Music Podcast  IG: @reddrockmusic  www.reddrockmusic.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this milestone 50th episode of Dear Legal Ops, we welcome Mary O'Carroll, Chief Operating Officer at Goodwin, for a thought-provoking conversation on navigating the highest peaks of a legal ops career. With a career journey that spans Google, Ironclad, and the founding of CLOC, Mary has redefined what it means to lead and innovate in operations and community. Her path to the C-suite is a testament to vision, tenacity, and the power of betting on yourself.  Mary shares her insights on leadership and how building communities creates lasting impact. Whether you're just starting your climb or looking for new heights in your career, Mary's story will leave you inspired and equipped to chart your own ascent.    This episode was made possible by our sponsor, Sterling Analytics “Legal Billing Unlocked”    Mary O'Carroll, Chief Operating Officer at Goodwin   LinkedIn: @Mary O'Carroll    Dear Legal Ops  IG: @dearlegalops  LinkedIn: @dearlegalops  Facebook: @dearlegalops  Twitter: @dearlegalops  TikTok: @dearlegalops  www.dearlegalops.com    Tommie Tavares-Ferreira  Linkedin: @tommie  IG: @suttontell    Tom Stephenson  LinkedIn: @tstephenson1  IG: @tacotacotomtom    This is a Redd Rock Music Podcast  IG: @reddrockmusic  www.reddrockmusic.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode of CLOC Talk comes straight from the main stage of our APAC Summit 2024 in Sydney. Jenn had a fantastic panel discussion with Caryn Sandler, Chief Knowledge and Innovation Officer at Gilbert and Tobin; Mick Sheehy, Global Clients & Markets Leader at PwC Legal Business Solutions; and moderator, Matt Duncan, Legal Operations Director at Australian Retirement Trust. They explore how legal operations is growing and changing – not just within companies, but at law firms and tech providers too. The panelists shared some interesting challenges around integrating legal ops in different environments such as: figuring out hybrid roles, balancing strategic and operational work, and harnessing the power of AI. Enjoy this exciting conversation as they get into some of the regional differences between legal ops in the U.S. and Australia and share their predictions for the future of legal operations in 2030!

In this episode of CLOC Talk, recorded live from CGI 2024 in Las Vegas, Jenn sits down with Pepe Toriello, from CLOC's LATAM regional group whose based in Mexico City, and Gui Tocci, leader of CLOC's Brazil Legal Ops regional chapter. They discuss the nuances and challenges of implementing Legal Operations in their regions. Pepe highlights that in Mexico, Legal Ops is often perceived narrowly as technology-focused, specifically on contracts, with general counsels yet to fully adopt it. Gui shares that in Brazil, Legal Ops is often mistaken for paralegal work without strategic involvement, and roles blend with other duties due to a lack of dedicated headcount. Both emphasize the importance of technology in gaining initial interest and the critical need for a 'translator' role to bridge gaps between legal, IT, and business teams. The conversation underscores the foundational stage of Legal Ops in Latin America and the efforts to evolve it toward a more strategic and integrated function. So, get ready to travel to LATAM, via Las Vegas, and hear a lively discussion packed with actionable insights. Enjoy!

In this episode of CLOC Talk, recorded live from CGI 2024 in Las Vegas, guest host Adam Becker, Director of Legal Operations at Cockroach Labs, chats with seasoned legal management and coaching professional, Natalie Loeb, Founder and CEO of LOEB Leadership. The discussion highlights the importance of wellness in the legal profession which is critical for an industry know for high standards and a culture of perfectionism. Adam and Natalie examine the impact of the billable hour on lawyer well-being, the challenges in seeking help, and the widespread issue of burnout. Natalie emphasizes the importance of self-care, leadership modeling wellness practices, and the need for systemic support within organizations. If you are looking to up your all-around work-life wellness game, this conversation is for you! Enjoy!

This week, we're rocketing into the cosmic realm of Legal Ops 3.0 with the ever-brilliant Jenn McCarron, President of the Board of Directors at CLOC and host of the CLOC Talk podcast. As we unravel Taylor “Seeking the Stars” from Tacoma's plea for guidance, Jenn helps us explore the expansive frontier where strategy, innovation, and artificial intelligence intersect. From leveraging AI for data-driven storytelling to mastering the next era of legal ops, Jenn's insights will illuminate the path forward for anyone feeling adrift in their career. Tune in as co-hosts Tom and Tommie join Jenn on this interstellar journey, providing the stellar advice needed to propel your career into the future. Grab your spacesuit and prepare for lift-off into a universe of knowledge, laughs, and cosmic revelations.    LinkedIn: @jennmccarron  Website: www.jennmccarron.com     Dear Legal Ops   IG: @dearlegalops   LinkedIn: @dearlegalops   Facebook: @dearlegalops   Twitter: @dearlegalops   TikTok: @dearlegalops   www.dearlegalops.com      Tommie Tavares-Ferreira   Linkedin: @tommie   IG: @suttontell      Tom Stephenson   LinkedIn: @tstephenson1   IG: @tacotacotomtom      This is a Redd Rock Music Podcast   IG: @reddrockmusic   www.reddrockmusic.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Today Jenn welcomes Katrina Gowans, Director of Legal Operations & Senior Legal Counsel at IFM Investors, and Anna Golovsky, Executive Manager of Legal and Company Secretariat Operations at IAG … both of whom lead the CLOC Australia chapter. The three CLOC leaders sit down to discuss their point of view on the current state of legal operations Down Under. And if you are wondering why they have an audience, this conversation kicked off our live programming from the CLOC Talk stage at our 2024 Global Institute in Las Vegas. We chatted about all of the greatest hits of legal operations, like knowledge management, matter management, CLM, and the adoption of new technologies, and yes, we even touched on the prevailing topic, generative AI. I can't wait to see these two powerhouses again next month when I travel to the CLOC APAC Summit, happening on August 20-21st in Sydney. See you there!!Special thanks to Icertis for sponsoring this episode.

Welcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. Today, we bring together all three past and current CLOC presidents: Jenn McCarron, Mike Haven, and Mary O'Carroll. They discuss everything from Legal Ops, to AI, blockchain, and the meaning of life. In this Episode • The history of legal ops & what is Legal Ops 3.0? • Shifting from financial management to a more integrated, data-driven approach • What skills are most in demand today • Commiserating about experiences and challenges as Presidents of CLOC • Adaptability and how to navigate the ever-changing landscape of work and tech • The influence of social media on Legal Ops and its effectiveness in promoting the field • Balancing an active social media presence with professional responsibilities • Delving into the impact of AI on the legal industry • Predictions for how AI will transform legal operations and steps needed for full integration • The role of blockchain in ensuring data integrity and facilitating smoother operations in legal departments • The future of Legal Ops, potential disruptions, and the continuing evolution of the field Enjoyed this conversation? Don't forget to subscribe to “Pearls On, Gloves Off” for more insightful discussions with leading figures in the legal and corporate sectors. Share your thoughts and join the conversation on our social media channels. Follow Mary on LinkedIn: Mary's LinkedIn Follow Ironclad on LinkedIn: Ironclad LinkedIn Watch Ironclad on YouTube: Ironclad YouTube Check out Ironclad on TikTok: Ironclad TikTok Rate and review on Apple Podcasts: Pearls On, Gloves Off - Apple Podcasts

This week we're getting anonymously comfy with Melody “Master-or-Mix” from Memphis and the legendary Jenn McCarron, President of CLOC & host of the CLOC Talk podcast. As we lip sync our way through the classic debate of generalist versus specialist, we'll explore the high notes and harmonies of both paths in the corporate & tech startup world. From mastering multiple instruments to hitting every note perfectly on one, Jenn helps us find the rhythm that suits our careers best. Remember, the greatest achievements come from daring to play your own tune. So tune in for this jam session that promises laughs, insights, and a few unexpected riffs along the way.        Jenn McCarron, Corporate Legal Operations Consortium (CLOC)'s Board President  LinkedIn: @jennmccarron  Website: jennmccarron.com     Dear Legal Ops   IG: @dearlegalops   LinkedIn: @dearlegalops   Facebook: @dearlegalops   Twitter: @dearlegalops   TikTok: @dearlegalops   www.dearlegalops.com      Tommie Tavares-Ferreira   Linkedin: @tommie   IG: @suttontell      Tom Stephenson   LinkedIn: @tstephenson1   IG: @tacotacotomtom      This is a Redd Rock Music Podcast   IG: @reddrockmusic   www.reddrockmusic.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's episode is part two of our conversation with Steve Harmon, chief operating officer and general counsel at Elevate. Last week, Steve spoke with us about why he decided to become a lawyer, his insights on the business of law, working in Cisco's legal department, and how he co-founded CLOC. In the second half of our discussion, we talk to Steve about encouraging technology adoption, what legal professionals can learn from past technology evolutions, how Elevate balances competing factors when using tech, and his recommendations for legal professionals today.

In this bonus episode of CLOC Talk, Guest host and 2023 LIO winner Jen Mattson Associate Vice President of Legal Operations at Nationwide, takes the stage at CGI to speak with Tim Melchior, Sr. Legal Operations Analyst at Trane Technologies, and one of our 2024 LIO winners. For those of you who are new to our CLOC community, LIO or Legal Innovations in Operations is a recognition program for legal operations Innovators.Each year we celebrate innovators in the global legal ecosystem to share the valuable contributions that they have made to the future of legal operations. If you are interested in learning more, check out the CLOC.org website!!! Enjoy this great conversation on the importance of keeping operations lean and mean, … the good kind of mean. Don't actually be mean Legal Ops. Be kind. Experts say that's key to change management.

Today, Host and CLOC President Jenn McCarron is joined by one of her favorite humans in legal ops Frances Pomposo. Frances has been a legal ops visionary at companies like Adobe, and Lyft and is currently the Vice President of Legal and Government Affairs Strategy and Operations at Splunk. She also serves on the CLOC board of directors as our treasurer.In this episode, Frances and Jenn discuss one of their favorite things: the CLOC CORE- Organization Optimization and Health. The two CLOC board members explore the foundational pillars of building effective teams like:Starting with a clear vision, the importance of career planning, skill development, and ensuring our team's job satisfaction. They also discuss how to manage constructive feedback, the necessity of community, and strategic approaches to hiring and team building tailored to different stages of a company's growth. You don't want to miss all of the learnings in this action-packed episode!Special Thanks to our sponsor for this episode Sirion.Enjoy!

On today's episode, Katie had the privilege of speaking with Annie Gunning, a Certified Child Life Specialist and Grief Counselor, and Haley Thomas, a Licensed Master Social Worker, on their collaborative efforts to support families at Hope for HIE. Annie and Haley tailor their support to each family's unique needs, dedicating time to assess and implement the most effective strategies. Under the visionary leadership of Betsy Pilon, Executive Director of Hope for HIE, Annie and Haley are setting new standards in providing exceptional support to the families they serve.    Key Takeaways   It's important to meet families where they are.    Finding ways to help prepare children for procedures with items you have at home empowers children and their families.    Supporting the non-patient can be very impactful to families, this includes the siblings and parents.    Loss and Bereavement support is crucial to families. Grief is not linear and the community as a whole can be affected by a loss. Annie and Haley support these families through monthly support groups.    Collaborative support from one another professionally can create strong partnerships with the best interest of the family and child at heart.   When seeking help in a hospital setting, reach out to the person who makes you feel most comfortable. If they cannot provide the specific support you need, they will know who can and will direct you to the right resource.  Learn more about Hope for HIE here.    Parent Stories Matter If you enjoyed this episode, we encourage you to listen to more CLOC episodes where we highlight the experiences of parents navigating the healthcare system. Each story offers valuable perspectives and practical advice on supporting and empowering families during their healthcare journeys. When parents feel empowered, everyone wins – kids thrive and the care team excels! Empower Parents & the Care Team with SupportSpot 85% of users report high satisfaction, appreciating the Child Life On Call App's comprehensive resources and user-friendly interface. 92% of parent users say the Child Life On Call App helped them understand medical procedures and treatment better. 80% of parents believe the Child Life On Call App has contributed to better health outcomes for their child. 73% of parent users believe the Child Life On Call App has made them feel more empowered to advocate for their child in healthcare Learn more here. Meet the host:  Katie Taylor is the co-founder and CEO of Child Life On Call, a digital platform designed to provide parents, kids, and the care team with access to child life services tools and resources. She is a certified child life specialist with over 13 years of experience working in various pediatric healthcare settings. Katie is the author of the children's book, and has presented on the topics of child life and entrepreneurship, psychosocial care in the hospital, and supporting caregivers in the NICU setting both nationally and internationally. She is also the host of the Child Life On Call Podcast which features interviews with parents discussing their experiences throughout their child's medical journey. The podcast emphasizes the crucial role of child life services in enabling caregivers both at and beyond the bedside. Instagram.com/childlifeoncall Facebook.com/childlifeoncall linkedin.com/in/kfdonovan        

This week we are live from Las Vegas at CLOC's Global Institute, in the CLOC Talk Studio. As we open our anonymous letter from Dora the Dear Legal Ops Explorer, who's gearing up for her first trek to the CLOC Global Institute aka CGI. With her backpack strapped and boots laced, Dora asks, “How do I navigate through this labyrinth of knowledge to ensure I discover the hidden treasures and make the most out of this incredible conference experience?” Join co-hosts Tom and Tommie as they divulge starategies for maximizing any conference experience, insights on making meaningful connections, and turning conference learnings into actionable steps for your legal ops journey back home. Whether you're a first-time attendee or a seasoned conference-goer, get ready to navigate the untold hacks of conference-going with confidence.    Special thank you to CLOC for giving us time in the CLOC Talk Studio and Jenn McCarron, CLOC's President and CLOC Talk's host.    CLOC: https://cloc.org/  CLOC Talk: https://cloc.org/cloctalk/    This episode was made possible by our sponsor, Legal.io.    Dear Legal Ops  IG: @dearlegalops  LinkedIn: @dearlegalops  Facebook: @dearlegalops  Twitter: @dearlegalops  TikTok: @dearlegalops  www.dearlegalops.com    Tommie Tavares-Ferreira  Linkedin: @tommie  IG: @suttontell    Tom Stephenson  LinkedIn: @tstephenson1  IG: @tacotacotomtom    This is a Redd Rock Music Podcast  IG: @reddrockmusic  www.reddrockmusic.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome, to this special episode of CLOC Talk, recorded live from the main stage at CGI 2024 in Las Vegas. Host Jenn McCarron had an incredible panel discussion with our closing keynote speaker, Andrew Perlman, Dean of the Suffolk University School of Law, Wendy Butler Curtis, Chief Innovation Officer at Orrick, and Alison Silver, the Global Head of Strategic Operations at Zoom.We dive into Legal Ops 3.0, or what Jenn is calling this new incarnation of legal operations roles, and how (and where) they should impact the business. We also discuss how technology is being integrated into legal practices and the critical role creativity and adaptability play in driving innovation.Whether you're a seasoned professional or new to the world of legal ops, this conversation is sure to inspire a few forward-thinking strategies. Enjoy!!

Episode Description: Join Katie Taylor, CCLS in this episode as she talks with Dr. Michael Pitt the founder of Q Rounds and a compassionate pediatrician (and magician!) dedicated to enhancing doctor-patient communication.  As a child life specialist, Katie understands how crucial it is for families to not only be present during rounds but also to feel empowered and actively engaged in discussing the care plan with their team. When she learned about Q Rounds, she knew she had to share this innovative approach with her parent and child life community. Dr. Mike shares his insights on how healthcare professionals can better connect with their patients and the impact of these interactions on the overall healthcare experience. From amusing anecdotes with medical students to practical tips for introducing oneself to patients, Dr.  Mike's stories and advice are both enlightening and entertaining. In This Episode, You'll Discover:   Dr Mike's Focys on Enhancing Doctor-Patient Communication: Dr. Mike discusses his research on effective communication in healthcare, including a study conducted at the state fair on how patients prefer their doctors to introduce themselves. Q Rounds Launching in Children's Hospitals Exciting news! Q Rounds, a virtual queue that sends real-time notifications to patients, families, nurses, and other stakeholders of when to arrive for rounds and gives families the opportunity to join virtually if they can't be there in person, is now being deployed in children's hospitals, with Dr. Mike at the forefront of this initiative. Parent Stories Matter If you enjoyed this episode, we encourage you to listen to more CLOC episodes where we highlight the experiences of parents navigating the healthcare system. Each story offers valuable perspectives and practical advice on supporting and empowering families during their healthcare journeys. When parents feel empowered, everyone wins – kids thrive and the care team excels! Empower Parents & the Care Team with SupportSpot 85% of users report high satisfaction, appreciating the Child Life On Call App's comprehensive resources and user-friendly interface. 92% of parent users say the Child Life On Call App helped them understand medical procedures and treatment better. 80% of parents believe the Child Life On Call App has contributed to better health outcomes for their child. 73% of parent users believe the Child Life On Call App has made them feel more empowered to advocate for their child in healthcare Learn more here. Meet the host:  Katie Taylor is the co-founder and CEO of Child Life On Call, a digital platform designed to provide parents, kids, and the care team with access to child life services tools and resources. She is a certified child life specialist with over 13 years of experience working in various pediatric healthcare settings. Katie is the author of the children's book, and has presented on the topics of child life and entrepreneurship, psychosocial care in the hospital, and supporting caregivers in the NICU setting both nationally and internationally. She is also the host of the Child Life On Call Podcast which features interviews with parents discussing their experiences throughout their child's medical journey. The podcast emphasizes the crucial role of child life services in enabling caregivers both at and beyond the bedside. Instagram.com/childlifeoncall Facebook.com/childlifeoncall linkedin.com/in/kfdonovan      

Special Bonus Episode!   Mary goes solo to share her thoughts following CLOC Global Institute (CGI) 2024, answering your burning questions in a special AMA format. Questions: What felt different to you about this year's CGI? What are your thoughts on where we are with AI? How can there be so many CLMs? Can you recap what you said in your speaking sessions? What comes next? Mary dives into the unique aspects of this year's event, the evolving role of AI in legal operations, and the market dynamics surrounding Contract Lifecycle Management (CLM) systems. She also recaps her speaking sessions on global legal ops trends and strategic planning, offering insights on the future direction of the field. Stay Connected: Follow Mary on LinkedIn: Mary O'Carroll Follow Ironclad on: LinkedIn YouTube TikTok Enjoyed the episode? We'd be grateful for your review on Apple Podcasts

Today we welcome a true pioneer and one of the first legal operations professionals in the industry, Connie Brenton. Connie is CEO and founder of LegalOps.com—a community bringing together the legal ecosystem to drive competitive advantage. She has over 20 years of expertise and innovation experience in the industry, building community, and driving leadership. Connie started her legal operations career at the enterprise software company Sun Microsystems. She then launched the legal operations functions at the companies Oracle and NetApp. Connie also founded CLOC (Corporate Legal Operations Consortium) and was CEO of the organization. CLOC is one of the organizations under Connie's leadership that defined legal operations as we now know it. Additionally, she co-authored the book Running Legal Like a Business with Susan Lambreth, a previous guest on the podcast. As a result of her work, Connie has received a Lifetime Achievement Award from American Lawyer Media. In today's discussion, Connie talks about her decision to start LegalOps.com, what it means to run legal "like a business," the qualities necessary to be part of a legal ops team, and community-building in a hybrid world.

Today on CLOC Talk, Jenn is joined by Harvard Law School faculty member, Professor David Wilkins.Professor Wilkins identifies the current period as pivotal for the legal profession, accelerated by the COVID-19 pandemic, technological innovations such as AI, and significant demographic shifts, in a world he describes as VUCA, volatile, uncertain, complex, and amorphous. The two thought leaders also talk about the future of legal ops, where he sees a shift towards creating new value metrics and leveraging technology to address complex, adaptive challenges in an ever-evolving, volatile world. A special thank you to the Harvard Law School Center on the Legal Profession and Jerry Ting, CEO at Evisort, who welcomed me as a speaker during their Executive Innovation Summit last month in Cambridge. Enjoy!

If you're a busy GC and you think you don't have the time to think about legal operations, then you're probably the very person who needs it the most. It's a force multiplier that many GCs don't know existed. On today's episode of The Legal Department Mary O'Carroll, former director of legal operations for Google, offers the "why" for GCs considering whether to invest in legal operations. Mary shares the six key metrics all GCs should track to demonstrate the value of the legal department and how to use legal operations to level-up The Legal Department and deliver more value to your organization. Mary was also a co-founder of the Corporate Legal Operations Consortium, the largest organization of legal operations professionals. CLOC provides in-depth resources for legal operations, including the CLOC Core 12 framework to help you explain "what is legal operations?" to your CFO. Tune in and learn a ton from her insights!

Join me for an emotional and insightful conversation as I sit down with Kate Kostolansky in this episode of Child Life On Call. Kate, a dedicated mother and advocate, shares her touching journey of raising her daughter, Charlotte, who battles infantile spasms. In this heartfelt discussion, Kate sheds light on the challenges faced by families dealing with rare medical conditions, emphasizing the importance of parental instincts and advocating for timely medical attention. Discover Kate's inspiring efforts to create age-appropriate resources, including a poignant book and a comforting teddy bear, designed to support and educate children navigating epilepsy. This episode offers valuable insights into the world of pediatric epilepsy and the powerful impact of emotional support from peers. Kate's advocacy work and her family's emotional journey will surely resonate with anyone facing similar challenges. Tune in to gain a deeper understanding of navigating pediatric epilepsy and the remarkable strength found in advocacy and support. #InfantileSpasms #PediatricEpilepsy #ChildLife #Advocacy #RareMedicalConditions In this episode, you will be able to: Discover insights on parenting a child with infantile spasms. Learn the importance of seeking timely medical attention. Explore advocacy strategies for raising infantile spasms awareness. Find age-appropriate resources for children with epilepsy.   The key moments in this episode are: 00:00:05 - Introduction to Childlife on Call podcast 00:01:24 - Kate's Family and Experience with Infantile Spasms 00:06:03 - Recognizing Infantile Spasms and Seeking Medical Help 00:11:37 - Advocacy for Infantile Spasms Awareness 00:15:54 - Challenges of Treatment and Advocacy 00:18:23 - Understanding the Impact of Epilepsy on Children 00:20:24 - Filling the Gap in Pediatric Epilepsy Resources 00:23:34 - Coping with EEG and Treatment 00:25:21 - Empowering Children through Understanding 00:29:30 - Resources for Children with Epilepsy    Ways to Connect with Kate  Instagram Char Bear Keeps Dancing Brave Bear Use discount code CLOC10 to receive a discount!   Whether you are a parent or professional, we want you to join our community. Sign up for our newsletter here. Parents, download our free parent starter kit. When you download our starter kit, you'll learn how to: Give medicine to your child without it becoming a wrestling match Prepare your child (and yourself) for a shot so they can feel less anxious Create and use a coping plan for any medical appointment or procedure The first sign of sniffles, or worse, shouldn't send you into a tailspin. Feel confident in your role as a parent and advocate, no matter what medical situation you're facing. Child life specialists, get affordable PDUs on-demand here. Shop for your CLOC gear here.  

In this episode of Child Life On Call, we are honored to host Jennifer Canvasser, the driving force behind the NEC Society, as she shares her poignant journey and advocacy for Necrotizing Enterocolitis (NEC) awareness in the NICU. Join us as Jennifer unveils her personal story and how she transformed her loss into a powerful force for supporting families grappling with NEC. Gain valuable insights into the pivotal role of human milk and early intervention in mitigating the risk of NEC, and the vital need for open communication between healthcare providers and families in the NICU. Jennifer also sheds light on the indispensable contribution of Child Life specialists and palliative care teams, along with the plethora of resources available on the NEC Society's website. Additionally, Jennifer delves into her touching book, "Forever Our Little One," a heartfelt guide for parents navigating the complexities of grief. Tune in to this impactful episode and be inspired by Jennifer's unwavering commitment to enhancing NEC awareness and providing unwavering support for families in the NICU. In this episode, you will be able to: Discover how NEC Society supports and raises awareness for families. Learn the importance of human milk in reducing NEC risk. Explore the significance of early intervention and communication in the NICU. Understand the vital role of Child Life specialists in the NICU. Find valuable resources for families dealing with NEC in the NICU. More about Jennifer Jennifer Canvasser is the Executive Director and founder of the NEC Society. With firsthand experience as a mother who lost her son to Necrotizing Enterocolitis (NEC), Jennifer's expertise and advocacy work in the field of NEC is invaluable. Her dedication to raising awareness and driving change is evident through her establishment of the NEC Society, which brings together researchers, scientists, and families affected by NEC. Jennifer's personal journey in the NICU has propelled her to create a platform that fosters collaboration and provides support for families facing the challenges of NEC. Her work aims to empower parents and improve outcomes for premature babies at risk of NEC. We are privileged to have Jennifer as a guest on this episode, as she shares her knowledge and personal insights to shed light on the importance of NEC advocacy.   Connect with Jennifer  Website X (twitter)   The key moments in this episode are: 00:00:00 - Introduction 00:04:05 - Jennifer's NICU Experience 00:06:55 - Loss of Micah 00:08:58 - Memories of Micah 00:12:25 - Coping in the NICU 00:15:38 - The Urgency of the NICU Society's Work 00:16:15 - The Importance of Human Milk in NEC Prevention 00:17:41 - Starting Conversations with At-Risk Families 00:18:56 - The Power of Information and Early Intervention     Whether you are a parent or professional, we want you to join our community. Sign up for our newsletter here. Parents, download our free parent starter kit. When you download our starter kit, you'll learn how to: Give medicine to your child without it becoming a wrestling match Prepare your child (and yourself) for a shot so they can feel less anxious Create and use a coping plan for any medical appointment or procedure The first sign of sniffles, or worse, shouldn't send you into a tailspin. Feel confident in your role as a parent and advocate, no matter what medical situation you're facing. Child life specialists, get affordable PDUs on-demand here. Shop for your CLOC gear here.

 In this episode, our guest James Robinson will share the keys to living life to its fullest, both inside and outside of the hospital, so that you can provide the result of bringing joy and happiness to your child's life, despite their medical condition.  James Robinson, the author of the book "More Than we expected".  On today's epsidoe he shares his personal experience as a parent of a child with a congenital heart defect. Living in Brooklyn, New York, James and his wife have three children, one of whom was born with a serious congenital heart defect. They navigated their way through multiple surgeries and hospital stays, learning valuable lessons along the way. James's story highlights the importance of holistic care and the impact of medical professionals, from doctors to Child Life specialists, in providing support to families. James and his family found strength and created meaningful experiences for their child.  It was a privilege to be his father. We learned a lot through our journey about what it means to live when you have a medical condition. - James Robinson In this episode, you will be able to: Discover the transformative power of parenthood and how it can bring joy and strength in the face of medical challenges. Explore the importance of transparency in navigating the realities of your child's medical condition, and how open communication can benefit both you and your child. Learn how child life specialists in hospitals can provide support and create meaningful experiences for your child during their medical journey. Find inspiration in stories of resilience and the power of support from other parents who have faced difficult times with their children's medical conditions. Discover practical strategies for balancing fear and living a fulfilling life, while still prioritizing your child's health and well-being.  Connect with James Learn more about James' book here.  Link to purchase "More than we Expected" To  request bookplates and oregano seeds: https://morethanamemoir.com/bookplates/   Social media:   FB: MoreThanAMemoir Instagram: MoreThanAMemoir X/Twitter: MoreThanAMemoir   All best The key moments in this episode are: 00:00:00 - Introduction 00:00:40 - Purpose of the Podcast 00:02:07 - Story of James' Son 00:05:15 - Balancing Fatherhood and Medical Care 00:07:01 - Trip to Australia and Medical Emergency 00:09:18 - Differences in Medical Practices 00:10:04 - Heart Beads 00:13:11 - The Miracle of the Body Formation 00:14:00 - Trusting the Body's Processes 00:15:47 - Accepting Things Beyond Control 00:16:22 - Challenges of Living in Another Country for Medical Treatment 00:19:26 - The Healing Power of Nature 00:25:34 - The Impact of Therapists 00:26:01 - Exploring the Hospital 00:27:09 - Going Outdoors 00:28:19 - Unexpected Kitchen Visit 00:31:30 - Balancing Fear and Living 00:37:34 - The Purpose of Writing the Book 00:38:01 - The Importance of Child Life 00:38:48 - Parenthood and Self-Discovery 00:40:53 - Availability of the Book 00:42:31 - Conclusion and Resource   Whether you are a parent or professional, we want you to join our community. Sign up for our newsletter here. Parents, download our free parent starter kit. When you download our starter kit, you'll learn how to: Give medicine to your child without it becoming a wrestling match Prepare your child (and yourself) for a shot so they can feel less anxious Create and use a coping plan for any medical appointment or procedure The first sign of sniffles, or worse, shouldn't send you into a tailspin. Feel confident in your role as a parent and advocate, no matter what medical situation you're facing. Child life specialists, get affordable PDUs on-demand here. Shop for your CLOC gear here.      

  In this episode, you will be able to: Discover the untold journey of NICU parents, gaining insights and understanding into their unique experiences. Uncover the challenges of medically complex pregnancies, and learn strategies for navigating this complex journey with support and resilience. Explore the support systems available for medical motherhood, and find out how to build a network of understanding and empowerment. Gain invaluable insights and practical tips for navigating the complexities of special needs parenting, empowering you to advocate for your child's unique needs. Learn the art of accepting uncertainty in medical diagnoses, finding peace and strength in the face of the unknown. Hannah Parsons is the guest on this week's episode of Child Life On Call. She shares her personal journey as a mother to a child with Vactrel Association. Hannah has a diverse background, starting out as an actor and comedian before transitioning into editing and stagecraft. Living in Los Angeles with her husband and two-year-old son, Obie, Hannah has faced numerous challenges and complexities throughout her son's medical journey. From navigating a unique pregnancy without insurance to experiencing the unexpected during childbirth, Hannah's story sheds light on the emotional rollercoaster of motherhood and medical motherhood. Her determination, resilience, and unwavering belief in her son's well-being are truly inspiring. Tune in to hear Hannah's incredible journey and gain insights into the realities of special needs parenting. The key moments in this episode are: 00:00:00 - Introduction 00:02:05 - Pregnancy and Diagnosis 00:06:14 - Birth and Initial Diagnosis 00:10:24 - Navigating the NICU 00:13:48 - Transitioning to Home 00:17:45 - Challenging Medical Conditions 00:19:20 - Unwanted Medical Procedure 00:23:37 - Feeling Unsafe and Disappointed 00:25:02 - Acts of Kindness and Support 00:26:33 - The Impact of NICU Nurses 00:34:54 - Gratitude for a Healthy Child 00:35:45 - Need for Resources and Support 00:36:50 - Navigating Post-Hospital Care 00:37:59 - Importance of Resources and Podcasts 00:45:12 - Diagnosis and Acceptance   Connect with Hannah here.    Whether you are a parent or professional, we want you to join our community. Sign up for our newsletter here. Parents, download our free parent starter kit. When you download our starter kit, you'll learn how to: Give medicine to your child without it becoming a wrestling match Prepare your child (and yourself) for a shot so they can feel less anxious Create and use a coping plan for any medical appointment or procedure The first sign of sniffles, or worse, shouldn't send you into a tailspin. Feel confident in your role as a parent and advocate, no matter what medical situation you're facing. Child life specialists, get affordable PDUs on-demand here. Shop for your CLOC gear here.