Elevate.Together.Podcast.

From a 5-day to a 24-hour turnaroundThe Impact Podcast features Dan Coll, Senior Associate General Counsel and Caleb Bendix, Deputy General Counsel at Jabil. Our podcast host is Steve Harmon, COO and General Counsel of Elevate. Listen in as our guests outline two examples of implementing change within Jabil. The first features a procurement centre of excellence and support model about efficiency, including intake, triage, playbook support, and staffing. The second features the build-out of a fully automated NDA process.01:00 Introduction to Dan and Caleb.02:36 Jabil's Center of Excellence to support indirect and direct procurement.05:31 A perfect storm of a major acquisition - and launching the centre of excellence.09:03 Our colleagues aren't sure which of the team is Jabil and who represents the LPO.11:39 The in-house team had been supporting 100% of the global NDAs, so we could immediately reduce this low-value add work to 25%.14:15 Jabil recently signed another SOW to support their commercial team, something they previously wouldn't have considered. 16:21 We look at automation to free up time to be strategic and work on projects that move top-line revenue and margin for the company.20:35 Legal operations journey is thinking about centres of excellence and things we can routinise.24:03 We've processed 8500 incident NDAs over the last three years with zero legal contact and zero variation from our standard template.29:35 Today, Jabil is ready for … the next template.

“You take no risks; you make no money.”This Elevate.Together.Podcast. Impact episode features the Chief Legal Officer of NetApp, Beth O'Callahan, and the podcast host, Steve Harmon, the COO and General Counsel of Elevate. Beth and Steve discuss implementing change, how change can motivate and challenge a team, and that success should be measured by looking at metrics and the organization's values to ensure qualitative priorities are not missed.[00:46] Beth shares her journey from litigation to corporate law and her current position.[02:48] Developing your knowledge of the business will help you support the legal needs of your colleagues.[04:47] One advantage of being in-house is you are closer to the business and the people conducting business. Your role is translator or interpreter of that legal risk.[07:43] Part of leadership is assigning responsibility and a charter appropriate for an individual's skillset and experience.[08:28] Contracts is required for first-year law students, but remedies is optional. If the remedy doesn't matter, does the breach?[10:55] NetApp needed to reorient the legal team to support a new area. They used legal outsourcing resources to help right-size their organisation to support new areas.[12:49] Engaging underrepresented groups regionally required working with outside counsel, to establish different goals, for each region of the business. 'Think globally, act locally.'[16:49] Some professionals raise their hand and say, "I want to go after this new thing.” As leaders, our role is to make people comfortable taking risks. [19:44] When implementing change there's a certain level of winging it. It's not all buttoned up and drawn out with rules and responsibilities.[23:22] The way to assess good versus poor legal performance is to understand how your clients are being measured.[27:39] Evaluate opportunities to push things to legal operations. As a general counsel, we must address resource allocation, and how much of our internal budget is allocated to tasks. There's a finite number of resources and budget to allocate.[29:32] I could be your favorite lawyer if I agreed to everything you wanted.

Lawyers Spending More Time LawyeringThis impact episode podcast features Brett Durand, Legal Operations Director at Sempra, and our host for this podcast is Elevate's COO and General Counsel, Steve Harmon. Brett and Steve discuss implementing positive change, featuring two projects at Sempra, implementing iManage, and adopting Elevate's invoice review solution.00:55 Brett Durand from patent law to audits to legal tech and legal operations.01:44 Implementing change and iManage.03:17 The cloud has changed how we implement new solutions. 05:37 Ease of use has resulted in a tenfold increase in creating and saving content for greater accessibility, record retention, and risk mitigation.08:15. Don't assume that people would see the benefit of technology platforms and naturally gravitate towards them.10:14 The choice between a phased-in approach or a big bang launch - migrating everyone over on a particular day. 14:29 Build a safety net with your current solution and take the time to assess your documents and reduce your data footprint. 16:47 Executing a well-thought-out communication plan and having an active champion network.18:57 Making invoice review easier for attorneys – by inserting a third party into the conversation.25:10 Internal initiatives like invoice review can create savings to fund the implementation of other programs. “Invoice Review is about balance, and we're pleased to offer attorney discretion to adjudicate and adjust the invoice.”

From the Mailroom to the Boardroom, You Have To Connect With the HumansIn this Impact episode, Aarash Darroodi, Fender's General Counsel and Executive Vice President, and Elevate's COO and General Counsel, Steve Harmon, discuss implementing change, specifically the need to insist and engage to ensure inclusion and diversity within legal. The conversation continues with the discussion on legal professionals as business leaders and the recent appointment of legal leaders to executive business roles. The most compelling points in this podcast revolve around Aarash's personal story and its impact on his career.00:14 Aarash credits his life experience as key to successfully implementing change within Fender.07:45 Approaching change as a General Counsel, the incrementalist, and the revolutionary.10:00 In-house counsel are critical in ensuring fundamental positive change. 12:00 A differentiator between in-house and outside counsel is a greater expectation around business acumen.15:29 The legal department's role is to enable the business; to help the business design, build and sell its products in a legally appropriate way.19:52. The highest compliment a businessperson could pay to the lawyer is to say, "I want you here to talk about the business issues."24:18 Unlike twenty years ago, today a general counsel may become the business leader .

Using Data, Implementing Change, and Improving ProductivityThe Impact podcast you're about to hear features Senior Director and Head of Legal Operations at Twilio, Andy Krebs, and Steve Harmon, Elevate's COO and General Counsel. Steve, Andy, and Elevate CMO Nicole Giantonio discuss planning for and executing a strategy to establish Twilio as a highly efficient world-class law department.00:41 Andy shares comments on his career journey, including 21 years at Intel - from managing wafers to building a supplier diversity model and, ultimately, legal ops. 01:39 As the new leader of Twilio Legal Ops, Andy elaborates on tactical team priorities and strategy.04:08 Steve Harmon asks about the relative distribution between the things that make the legal department run better versus Twilio's focus to enable the business to make the business run better.06:20 Tracking basic foundational metrics, revenue per attorney, and working with internal legal leadership to understand the metrics they care about. Using data to make decisions.11:06 Establishing a three-year plan, looking for short-term wins to get buy-in, then layering in and building out functions for longer-term impact.13:26 Using data to support change, improve productivity and improve job satisfaction. 15:45 Connecting Legal with Legal Operations, present a strategy and plan for getting there, and bring your colleagues into the discussion.17:05 A practical Legal Operations function creates a huge opportunity to make improvements.19:35 Some days, you're pulling your hair out, but that's part of it. If it were easy, everybody would do it.

How many contract templates is the correct number?This Impact Podcast features Mike Russell, the Head of Global Legal Operations for Expedia Group, and Steve Harmon, Elevate's COO and General Counsel. Mike and Steve discuss two change initiatives and the impacts of those changes. The first outlines the deconstruction and rebuilding of litigation processes for a large manufacturing organisation. The second involves the process review and automation of buy-side contracts at Expedia.01:01 Listen in as Mike Russell outlines his professional journey into Legal Operations and his role at Expedia. 01:40 Now, Steve Harmon elaborates on his background and path to Legal Operations. 03:28 We jump into one of our Impact experiences - reviewing, deconstructing, and rebuilding litigation processes, which resulted in measurable savings.06:00 We connected dedicated national trial counsel and discovery counsel within a legal ops-driven process to keep track of all the moving parts.07:40 There was a shift in work from the law firm side to the law company.08:01 While implementing tech is often the first step; our focus from the beginning was adoption and tracking.10:43 There were measurable savings, and the project provided a study on how an alternate service provider can add value and be an extension of the team.12:22 Our second impact experience was buy-side contracting at Expedia.13:29 Over nine months, we unwound our templates, contracts, playbooks, attorney knowledge, and contract manager procurement knowledge and developed workflows with the platform vendor and our implementation partner, Elevate.15:21 Realizing outsourcing makes sense.17:05 Routinising and documenting a process can substitute for a SOX control.18:14 People have enjoyed adopting the platform; they like interfacing with it.19:12 A reduction in cycle time resonates strongly with the business.20:01 We are surprised by the benefits of having a strong contracting policy that dictates the minimum contracting standard and minimum acceptable terms.21:38 Take advantage of the knowledge your partners bring, allow time for education..23:01 Get involved in peer networking, CLOC, and ILTA, the ACC link, legal operators; there's an opportunity to learn from your peers.

The Commute and the Hybrid Work ModelIn the second two-part podcast series, Director Paula Forbes talks with Daniel Hogan, an Engagement Manager in our flexible legal resourcing who leads our Asia pack initiatives from Australia. Paula and Daniel touch on trends they're seeing today and what's next in legal resourcing. [01:13] Work from home, return to the office, and hybrid work models – with office downsizing and talent preference – options and the hybrid work model *might* be here to stay.[03:35] The office is a training ground for early career individuals, offering a social network and a suitable workspace. Then there is the commute.[06:39] Many lawyers working overseas delayed their return to Australia as the borders opened, while lawyers locked down in Australia have gone overseas or are leaving.[08:29] Rates have normalized in the last quarter of the year from the increases available post-lockdown as the battle for talent in Australia has turned to other factors besides rates.[10:58] We're seeing more uncertainty in the market going into 2023, and there is a consideration that there's a bit of risk within the interim market. Longer-term contracts of six or twelve months and temp-to-perm or interim-to-perm opportunities are appealing more.[13:20] The construction and energy industries remain strong and should continue due to the volume of investment in infrastructure, energy, and the switch to renewables. There's been a drop in the volume of M&A transactions and an increase in data privacy and cybersecurity investigations.[15:07] There is a direct correlation between how interested a person is in talking to you about a new opportunity and how flexible the business environment is.[17:07] Many organizations are coming up with creative solutions to differentiate. Considering who they are, how they want to present themselves, their brand and reputation are increasingly important because talent has a choice.

Start Smart When It Comes to Your CLM ImplementationExecuting your CLM implementation smart is the topic of this lively podcast. Listen in and hear how the CLM market has changed the world of corporate contracting. Join two of the industry's most knowledgeable resources, Bernadette Bulacan, Chief Evangelist at Icertis and Kami Paulsen, Managing Director at Elevate, for this conversation.01:25 Meet Bernadette and Kami.02:25 Legal ops teams cut their teeth on technology. Today those learnings are being applied to CLM implementaitons.04:56 CLM presents a great opportunity to introduce legal technology across the enterprise.06:03 Big bang or a phased an enterprise CLM implementation,what's the best approach? 07:12 Best practice includes stage gates, iterating, starting with a smaller universe of agreements and creating a team of champions.08:50 Readiness includes ensuring your contract templates in order - and knowing where they are. 09:50 Starting with a process like NDAs provides the experience to be applied to more complex processes.11:20 The SOW process forces customers to look at Big Bang while starting small has the benefit of establishing and testing processes for a larger rollout.13:42 The Elevate and Icertis SmartStart offering is front end loaded with harmonization for customers that don't have time for harmonization.15:35 Once you harmonize the content developing workflows and KPIs are less daunting.17:02 Capturing information in an organized way pays dividends.21:12 Prioritization and understanding organizational drivers including consolidation, and turnaround can direct the implementation.24:47 CLMs fail when the clients say, “This is our process, we have to do it this way” - and we give them a faster way to implement their bad process26:31 Challenging process is imperative, you have to be ready to take a look at contracts, actual physical documents and the process and the people that are working. 27:03 Technology is not a magic bullet, build a team of champions, have playbooks, be okay with iteration.30:56 Programs like StartSmart and overall industry maturity have slowed the 3-year cycle of rip and replace.31:39 Was it a training issue, or was it a change in management? what we've seen in development in the last few years is incredible, and companies that may have 10 years ago, now with everything being in the Cloud, it's opened up this entire new world of integrations33:25 We are all moving very fast, if we take time in the beginning to slow down and look at the processes, where they're broken - before we take that leap of faith into CLM we'll benefit by having the ability to move much faster with information and data that's reliable.

Don't Panic and Take a Deep Breath.An Expert series podcast, this episode covers data breaches from three angles – legal, technology, and services. Our host for this podcast is James Manari, a Vice President at Elevate, and our three industry experts introduce themselves at the beginning of the podcast. [00:47] Meet our guests: Melissa Ventrone, the Business Unit Leader for the Privacy and Cybersecurity team at Clark Hill; Adi Elliott, is the COO at Canopy Software; and Megan Silverman, is a Director in Elevate's Incident Response Practice.[03:43] The evolution of incident response and where the industry is today. [04:53] There is a consumer expectation that if you hand your information over, a company will take the proper steps to protect it.[07:38] Laws are struggling to keep up with technology and change.[09:55] Lawmakers don't necessarily understand the scope of what they're asking companies to do in response to these incidents. [13:56] Affected entities are surprised at the amount of data they have and what it contains. [17:05] Have a plan in place for what do we do when there is an incident, go on a data diet, understand where your information is, know your cyber insurance provider, know who your attorneys are going to be [21:34] While consumers are becoming desensitized to these incidents, legislation is continuing to drive tighter security controls, and regulations will continue to evolve.

Australia and Others Practicing More Flexibly.This Expert series podcast highlights two leaders from Elevate's flexible legal resourcing business, ElevateFlex. Elevate Director, Paula Forbes, talks with Dan Hogan, an ElevateFlex Engagement Manager, leading our Asia-Pac Initiatives for Australia. Paula and Dan touch on two unique years, trends they are seeing today, and what's next in legal resourcing.[00:47] Extensive lockdowns have marred the Australian market for legal resourcing. [02:47] Australia relies on resource movement in and out to refresh the knowledge and experience pool.[04:00] Talent in short supply becomes expensive.[06:09] Pay a competitive rate, make a decision quickly, condense the number of interviews to one, get the decision-makers on that call.[06:53] Talent wants an element of stability - longer contracts.[08:01] People are evaluating flexible work and how it works for them.[10:31] Work is underway on learning and development for junior lawyers working remotely.[12:24] Today's location-independent jobs provide more opportunity.[13:47] The UK and the US legal talent is starting to move away from big law firms with big salaries.[15:47] Talent is heading back into the larger law offices, and there is a salary race to entice Talent into roles[18:12] One of the patterns that we started to see over 2021 was the movement of Talent even from permanent opportunities.[19:39] There is an increase in opportunities in cybersecurity, and the corporate M&A sector is red hot in Australia and beyond.

Creating a Simplified Customer ExperienceLate in 2021, Elevate was the first law company to be granted an Alternative Business Structure license in the US by the Arizona Supreme Court. This Expert podcast features Elevate's CEO Liam Brown, our General Counsel, Steve Harmon and the Co-founders and Partners in Elevate's law firm, Nicole Auerbach and Pat Lamb. Crispin Passmore hosts this podcast episode. Crispin has been a resource to Elevate, consulting on our SRA ABS license in the UK and our ABS in Arizona.[00:49] What is an ABS - and why did Elevate want one.[03:34] 80% of the work done in corporate law departments does not require a licensed lawyer[05:14] How did it work? Did Elevate face any challenges with the application process?[07:05] The ABS license allows us to better service our customers. We can seamlesslysolve a customer's problem without any elaborate explanation.[11:36] The most successful lawyers in this model can see the solution from the customer's perspective; they value the multi-disciplinary approach.[14:17] The ABS license allows for properly integrating the restricted practice of law into our broader law company deliverables. [16:13] Today Elevate is an expert-led, technology-powered law company.[18:02] As an ABS, is Elevate competing with the traditional law firms of our customers?[20:42] As law firms exit their ALSPs, their focus will be competing with other law firms and the Big Four for core advice of law business.[23:24] The emergence of ABS in the US is an important step; it's great for customers, it's great for lawyers, and it's excellent for those that innovate.Enjoy!

Get To the Point of Peak Value, Then Move OnPlease enjoy this Next Normal Leadership series episode featuring Elevate's Chairman and CEO, Liam Brown, talking with Senior Director, Associate General Counsel, Head of Legal Operations at Intel and the president of CLOC, Mike Haven. Liam and Mike discuss the different areas of life that require leadership, the value in followership, and balancing proactive strategic work with reactive tactical work.[00:44] Say hello to Mike Haven and hear how he's balancing personal, team, company, and CLOC ecosystem leadership.[05:21] Eliminate time burning cycles that create marginal improvement.[07:58] Let's attack legal waste, start by systematically asking what we should do differently.[11:04] Focus on your big goals, while completing small ones.[13:43] Yes, communication is key.[15:42] Legal operations is bringing corporate law departments and law firms to the table.[18:00] A tremendous amount of business success is based on the tools, methodologies, and information sharing.[20:07] Change is hard, be okay with less than perfection.[22:49] OKRs - Objectives and Key Results[24:37] Followership defined, learning important lessons from others.[26:09] The responsibility of professional leadership. People watch, listen, observe, and look at the results you achieve.Enjoy!

Elevate Is Running a Differentiated Race.With great pleasure, we share this podcast episode featuring members of the Elevate corporate management team and our functional leadership. The topics covered stem from Elevate having completed ten years providing consulting, technology, and services in the legal industry, and the occasion of Elevate reaching $100M in revenue, which will occur in 2022. What is enlightening about the voices you'll hear in this recording is the confidence built on their experience, success and the future of Elevate and the fast-growing legal services business.Programming Note: Each of our nine participants will introduce themselves at the beginning of the recording while answering our first question, what two words Our CMO and host for this podcast, Nicole Giantonio, will announce each speaker during the recording to aid the listener.[00:41] When you look at Elevate and our work today, what are two words that describe our contribution to the legal market?Stephen Allen: Stephen is Elevate's Vice President of Get Shit Done based in the UK. Stephen describes Elevate as collaborative and empowering.Joyce Thorne: Joyce is Elevate's Vice President of People, and I'm in Michigan in the US. Her words describing Elevate are collaborative and supportive.John Croft: John is the President of Elevate and is in London. His two words are law company.Steve Harmon: Steve is in Park City, Utah. He is the General Counsel and Vice President of Global Services. He describes Elevate as an ecosystem that supports integration.Sharath Beedu: Sharath is based out of San Francisco, California, and is the Vice President and General Manager of the Product Business at Elevate. Sharath's two words are bold and collaborative.Myriam Schmell: Is the Vice President of Global Sales and is out of the East Coast of the US. Her two words are audaciousness and fearlessness.Simon Heyrick: Simon is our CFO and is in Los Angeles, California, and his word is practical. We have practical solutions.Bud Phillips: Bud is in Virginia, United States, and is the CIO of Elevate. When he thinks of Elevate, the words he thinks of are mindful and grounded.Nicole Giantonio: Nicole is the Chief Marketing Officer here at Elevate. She lives in New York City, and her two words are transformative and smart.Liam Brown: Liam is the chairman and CEO of Elevate based in Los Angeles, California. His words are deliver differently.[05:27] Contracting with legal services companies and legal technology is not an alternative. It is the normal way of doing things.[08:01] Elevate is supporting the movement to recognise the value creators in the legal ecosystem are not limited to lawyers and barred legal professionals.[09:26] Expert-led technology-driven solutions provide predictability that allows the practice of law to become routinised, standardised, and another part of the delivery chain, the supply chain.[11:16] CFOs no longer exempt the legal department from managing their spending.[12:21] It is critical to provide the software scaffolding that allows our customers to work differently.[16:13] The problem with point solutions. [20:12] Legal may be the last - but it's time, following the footsteps of HRO, BPO, ITO, and FSO.[22:33] Elevate is committed to running a differentiated race. *If you don't listen to anything else,...

Trying to Package Privilege This podcast episode features Elevate President John Croft talking with the CEO and founder of the 93% Club, Herbert Smith Freehills' associate, Sophie Pender. Sophie describes her background, education experience and the work of the 93% Club to clear a path for legal professionals from non-traditional socio-economic backgrounds. [00:43] A person's socio-economic background isn't immediately noticeable when you meet them. [06:27] The 93% Club is a nationwide student charity in the UK that supports state school students at university. Apply named, 93% of the UK population is educated at state schools. [08:05] For people from lower socio-economic backgrounds, realising people judge others based on their financial circumstances or upbringing is a shock. [10:04] In 2020, we went from having two 93% Club societies, Bristol and Durham, to just under 50 nationwide. It's now a fully established charity. [14:15] We're trying to have a conversation about this topic. We need to stop looking at people and valuing them based on their upbringing or how much money they have in the bank. [15:42] We're not going to change things overnight. While that happens, we want to equip students with the necessary skills to get top employer roles. [17:12] We work with big corporates with lots of resources and a real drought when it comes to diverse talent to put on skills sessions.. [18:16] We help our members make connections to further mentorship into sponsorship, but that's not all… [23:06] Have the life experience conversation. It can be uncomfortable, but it is important.

Rid Your Lawyers of Transactional Work - And Make Your Budget Go Further We're pleased to share this Impact Podcast featuring an Elevate customer implementing transformative change. In this episode, Elevate Vice President Jake Hills talks with Strategic Resource Operations, Senior Manager GAT Legal Operations at Intel, Andy Krebs. Andy and Jake discuss ground-breaking legal cost savings initiatives at Intel. ‘Everyone is concerned about offending their law firms by bringing up analytics. Intel has had the complete opposite experience; law firms are grateful for the feedback and thankful that you're coming to them with helpful information.' – Andy Krebs [00:40] Andy describes three changes Intel is making that are having an impact: Aligning legal ops horizontally across the legal department, reducing the number of outside counsel firms utilized and moving to a flexible outsourcing model. [03:02] The fundamental issue Intel is looking to solve is the unsustainable year over year increases. [04:21] Data, and senior leadership support, helped drive compliance, including meeting Diversity Initiatives. [07:02] Intel started this journey with 300 plus outside law firms. Today they use under 140 and Outside Counsel spend is down over 10%. In LPO, they see, on average, almost 60% savings. ‘We see phenomenal talent in this flexible workforce.' – Andy Krebs [09:39] Longer-term changes include a retainer model, online technology for bidding on matters, greater examination of cost data, and predictive insights. [11:49] Intel is making bidding more efficient for firms. Quick, simple, in and out, not 15 rounds of presentations. [14:45] The negotiation of rates and fee structures is centralized taking that off the attorney's plate, which is huge in our effort to preserve our lawyer's relationships. [18:14] What's next for Intel? A centralized workspace, a dashboard, workflows for everything, and full support for data collection.

A Race to the BottomWelcome to an Expert series podcast featuring our former colleague and head of our eDiscovery and document review business, John Reikes. John is now the CEO of High Impact, a studio which specializes in litigation-related graphics. On this podcast, John talks with eDiscovery leader Jeff Fehrman, Vice President at Reveal Brainspace. Jeff and John discuss eDiscovery pricing, flipping the funnel on document review and partnership.[00:53] John sets the stage for our conversation, noting a misalignment between how we pay for discovery services and how people value what they've received.[02:37] If we measure value in risk and people time, why price it by the gigabyte?[04:31] The number of hours an attorney spends on a matter does not align with the value they've brought to it.[06:29] Hosting gigabytes are not relevant to either party, so why are we using them?[08:13] Any additional ancillary value, whether artificial intelligence or applying translation, should be wrapped into one common price.[11:37] Charge per doc, that's plain and simple.[16:08] Can we expect success moving to a similar model on the data side of eDiscovery?[19:10] To charge or not to charge for hosting – it comes down to value.[23:20] AI drives automation and efficiency and can flip the pyramid – you get the documents you need and set aside the others.[27:02] Advice to buyers and sellers? Commit to a partnership.

Hours and Hours of Boredom Filled With Sheer Seconds of TerrorWelcome to a special edition of the Elevate.Together.Podcast. Inside the Engine Room, where we highlight the stories and people who help bring you Elevate's award-winning products and services. Our host for this series is Dr. Daniel Katz, Vice President of Data Science and Innovation at Elevate. His guest today is our Elevate colleague, Julian Cagadas. [00:50] Let's meet Julian…[02:12] Someone has to answer the red phone but rest assured it takes more than one person to 'push the button'.[04:45] A job at Accenture and law degree start to shape a different future for Julian.[08:51] Law with a focus on innovation, technology, and business[10:30] By aligning budgets, people, and technology, we apply process to the field of law.[11:49] Using AI and NLP, Natural Language Processing, to extract clauses and relevant data fields from legal documents[13:05] It's an exciting time to be in this area of the business of law. ENJOY!

A Legal Team Took on the Might of the Post OfficeThis Impact series podcast episode features Elevate's Vice President of Get Shit Done, Stephen Allen, talking with James Hartley, the National Head of Litigation and Disputes Advisory at Freeths. Stephen and James review HUGE complex litigation that resulted in success for the Freeths team - on behalf of a significant group of claimants. Elevate gets a mention for the AI, data analysis, and document management assistance we provided to accelerate the review of the vast amount of case evidence.[00:00] Let's jump in. Stephen introduces James and the case at the centre of this podcast. [01:30] Landing the case. Perhaps 'the case' of the century.[03:04] A significant investment of time - and the benefit of technology.[05:02] AI in the context of data analysis and document management, which was essential. [08:34] Freeths began to re-think how it does litigation.[12:00] Creating a more sophisticated approach to analyze litigation risk.[15:34] Clients don't want to pay for the process. They pay for expertise.Enjoy!

Technology, Process, Content and PeopleStephen Allen, Vice President of Get Shit Done at Elevate, had the pleasure of hosting a talk with Dr. Roger Strathausen and Elevate's Rob Couch. Dr. Roger Strathausen is a business consultant and acting Vice-Chair of the Supervisory Board of the Liquid Legal Institute, a non-profit association committed to promoting digitalisation in the legal industry. Rob Couch is a managing director of Consulting, focused on the contracting and CLM practice at Elevate. Roger and Rob have put together a white paper Elevate is publishing around contract life cycle management trends, why contract, how to contract, and who owns the contract - a wide-ranging series of thought leadership.[01:15] The tenet of our white paper surrounds three points: the evolution of contracting today, technology matters, and AI is the future.[04:40] There is an evolution of technology occurring within the contracting space. AI is completely changing the rules related to contracting.[07:30] Contracting started as a handshake and then transitioned to the lawyers for good reasons - contracting and transactions became more complicated.[09:44] Technology, templates, and a library of allowed deviations. [11:01] Today CLM tools have AI is part of the original design, built into the technology use case.[15:16] Balancing the technical possibility of what can be done with a compelling use case. [18:04] Smart Contracts have evolved because of AI.[19:19] What should businesspeople who contract, and lawyers who support them, be doing now?Enjoy!

Constantly Loop and ImproveTracey Yurko is the Chief Legal Officer for Bridgewater Associates. Bridgewater is a global macro hedge front located in Westport, Connecticut, with 150 billion dollars of assets under management.[01:14] Tracey's role, leading the hedge fund legal department.[04:18] Her role has evolved over the last year.[06:57] ‘There's a whole bunch of work that needs to get done, we can't ignore it for loftier explorations.'[07:35] Place value on innovation. Constantly loop and improve.[10:00] Successful personas that have a curiosity mindset, connect with the business and operate digitally.[12:00] We can configure everything like a machine. If you have a good machine, you'll have consistent outcomes.[13:52] Lawyers getting to their highest and best use through technology.[16:24] Do you want a bunch of different hammers or a toolbox with different tools?[18:30] When it comes to diversity, demand more from your law firms.[20:06] Don't be afraid to ask for mentorship and to seek mentors out.[22:24] Leadership in tough times requires …

Innovation is a sum of steps and tweaks. Part of our Next Normal leadership series, this episode features Elevate's Chairman and CEO, Liam Brown, talking with Reena SenGupta, CEO and creator of FT Innovative Lawyers. Reena and Liam talk about leadership, innovation, and becoming digital. Reena leads RSG consulting, the FT Innovative Lawyers Programme, and is a special membership advisor to the Digital Legal Exchange.[01:24] In 2004, innovation and lawyers did not ever go together. [03:46] Moving a market. [05:24] It's okay to try new things, to talk about new things.[07:23] An invention, innovation, and improvement are they different? [10:46] A knowledge business is democratic and requires phenomenal leadership. [12:50] CEOs are asking their business functions, including legal, to operate digitally and innovate at the speed of the rest of the business.[15:46] Only two out of 10 legal departments are digitally enabled enough to support their companies. [17:08] Until that data can flow back and forth between other functions and other digital workflows, these pools of data lose their value.[21:53] It's important to know when something isn't working anymore – and when to get out.

The Accelerating Use of Analytics.Welcome to another edition of Inside the Engine Room with Dan Katz, Vice President of Data Science and Innovation at Elevate. The Inside, the Engine Room series, focuses on the stories and people who bring Elevate's award-winning products and services to our customers. For this episode, Dan is joined by Warren Agin, the Managing Director of Products here at Elevate.[00:46] A one-minute description of Warren's SME and data scientist role at Elevate. [02:08] Warren's journey from 28 years as a practising Bankruptcy trustee to a career in data science.[04:27] Good advice, two meals, and a published paper pave the way for a career change.[06:57] Realising the practice of law can be different with numbers, math, analytics, and quantitative analysis.[10:35] Practicing law at scale. Start with the desired outcome, the information available at the start of the case, and in half the cases, we can predict whether the case would be successful or not with a high degree of certainty.[12:32] Working on the Elevate ELM.[14:23] ‘We're at this cusp where things will start accelerating in terms of practising law at scale using analytics.' [15:36] Senior partners, people who have 30 years of law practice and senior positions, are fueling this movement; we're also seeing the continued growth of programs in the law schools turning out phenomenal lawyers with technical skills.[18:20] The bottleneck is the real-life deployment of these technologies. It takes time to get the engineering part down and move it into production.

Do the Right Thing.This podcast episode is part of our Expert series featuring Elevate's, Steven Allen, Vice President of Get Shi*t Done, talking with Susan Bright, Global Managing Partner for Diversity and Inclusion and Responsible Business at Hogan Lovells. Susan and Steven discuss innovation, creating change, ESG, and Diversity and Inclusion. [01:05] Susan has a passion for diversity and inclusion. [02:53] Project Redefine became about engagement. [04:48] When your business is performing well, it's hard to engage people to think differently to innovate. [07:00] Harnessing incremental change and small innovations to create BIG change. [09:27] Allocate work well, and you achieve many different things. [12:52] Diversity, inclusion, sustainability, well-being. Focus, motivate and encourage others to get involved. [15:57] Every boardroom is interested in ESG. You need to have a purpose and drive change. [19:19] Be brave and be resilient, you're pushing boundaries - you have to keep going.

Celebrating A New Decade.In celebration of our tenth anniversary, Elevate brought 9 of our co-founders together for a conversation. This 15 min podcast episode includes highlights from that discussion. [00:27] Listen in as Kunoor Chopra reflects on early discussions to join Elevate and the essential and immediate support of those first customers[02:09] Pratik Patel, VP of Innovation, comments on an immediately shared vision, a humble beginning, and our mission to move the industry forward[03:56] Tariq Hassan, VP of Procurement Services, reflects on a customer's reaction to Elevate entering the market - and the impact Elevate has had on the lives of many[05:08] Vijoyata Lama, Project Lead, talks about her decision to join Elevate and our willingness as an organization to address complex topics and build a culture of acceptance[07:08] Mark Redmayne, VP of Business Development, talks about outcome predictability and jointly improving the businesses of our customers, never losing focus on our values[08:45] Elevate's President, John Croft, talks about structuring the business for the future, having unquestionable faith Elevate would grow into that structure and the impact of Elevate on creating the law company market[10:31] Joyce Thorne, VP, Head of People, reflects on establishing an organization focused on its people [11:28] Lokendra Tomar, Chief of Staff and Chief Corporate Development Manager, talks about growing faster than we thought we would grow[11:59] Liam Brown, Chairman, and CEO talks about the speed of growth, reflects on the state of the market in 2011, how the market has and is responding, and the opportunity ahead

Just do it.In this episode, industry colleague and former Elevate leader Jon Kenton interviews KWM's Michelle Mahoney and Elevate's Pratik Patel. Jon, Michelle, and Pratik discuss structured innovation and executing an experimentation phase to work through steps, including transition to BAU.[00:48] Our guests start by agreeing on what innovation is…[03:01] Applying rigor and structure. A new, more scientific, evidence-based approach.[06:01] Eight steps broken into four and four. The first four, democratise the process. Then we ideate. [09:29] We experiment to see what does it look like? What are we learning? And it allows us to firm up a process. [11:40] It's not an easy job to identify the true problem or the job to be done - the job we're trying to achieve.[14:04] It's called the innovator's dilemma. It's a thing. [16:47] Is our learning objective met? What needs to be true? And we'll have a series of statements that need to be validated, and we validate it. It's very evidence-based.[20:09] Validation is important, and there's a resource scarcity issue in that there are always more ideas than a resource to solve. [22:05] A database we use every day "What have we looked at previously? What tech have we reviewed? It helps change the conversation.[24:38] The trouble with legal is that on any given day, legal activities go from being wildly administrative to wildly complex and require extraordinary judgment [28:38] As people begin to innovate, they get to the different maturities they need to get to, but they will never get there unless they decide to innovate.

The Power of Data.In this episode, Stephen Allen, VP of Get Sh*t Done at Elevate, talks with Dion Harrington, Chief of Legal Operations at Rio Tinto, about outside counsel management and AFAs. Programs that have resulted in real savings for Rio Tinto, including $2M in savings on a single matter - and $10M in savings, program-wide in 2020.[01:56] Data enabled us to focus on bottlenecks, driving transparency and accountability.[05:03] During 2020, as every other function had to deliver hard savings, we did the same.[06:34] Let's start with a correct invoice - e-billing, timekeeping, and a legal bill review.[08:53] RFPs with a well thought out scope of work lead to a better quality of bids andeffective AFA use.[12:32] Zero to 94% of agreements signed with some fees under AFA and 88% of those with all fees under AFAs.[13:16] Consistency in reporting and management of all our law firm spend.[14:47] The challenge of implementing change and the need to stick at it …[15:25] Access to data and a clear opportunity for improvement when it comes to gender diversity.

This podcast episode is part of our Impact Series, featuring Elevate customers implementing transformative change. In this episode, Elevate's Stephen Allen, Vice President of Get Shit Done at Elevate, talks with John Hurley, the COO of the law firm, Foley & Lardner.[01:39] Today, Foley & Lardner has go-to-market swagger[03:07] If it's not broken why change it? 30% of Foley's clients have been with the firm for over 30 years.[05:42] John sees his role as leading continuous change management to help the enterprise.[08:54] This last year added a collaboration challenge; our savings grace was our strong culture.[11:13] Our clients don't have legal issues; they've got business issues.[13:52] Direct communication and direct delivery to the client are going to continue. Firms are exploring AI and analytics and other valuable tools to make delivery more impactful.[15:24] A law firm COO has to understand the totality of a law firm, how the pieces work and fit together, how to make the firm more efficient for partners.

In this episode, Matt Todd, Vice President of Elevate's flexible legal resourcing business, ElevateFlex, talks with Geoffrey Vance, a partner in Perkins Coie's litigation practice and firmwide chair of the E-Discovery Services and Strategy practice. Geoff and Matt talk about the rollout and adoption of the ElevateFlex model within Perkins. [00:58] Scale with a few days' notice to meet client requests. [02:49] The instinctive reaction is to question the quality of talent. [04:31] Elevate is using creative ways to identify great lawyers quickly. [06:02] Clients are reducing the number of law firms they are hiring. The ability to say yes to more and different types of work is critical. [10:12] Evaluate talent on the strengths that you're looking need. [14:09] We identified clients likely to take advantage of this solution and worked with those client leads and practice group leaders. [16:24] The number of partners with visceral reactions keeps going down, while the number who advocate for this keeps going up. [17:29] This is the first of a two-part podcast. When we come back, we'll share the stories of success we've had together.

In this episode, Elevate's, Stephen Allen, VP of Get Sh*t Done, talks with James Touzel, a partner in the UK law firm TLT. James leads the Future of Law practice, a multi-disciplinary team, brought together to solve problems for clients with an emphasis on legal technology, legal transformation, and operations.[01:30] It's about delivering the best way that you can and anticipating future client needs.[04:38] Our collaboration with LegalSifter brought the ability to create new modules based on what clients are saying.[07:50] You want to move quickly because like any change program, you do want to deliver on your promises.[08:25] We've been looking at and helping clients with their data.[11:00] FutureLaw is five years operationally old, we're continuing to talk with clients about legal transformation, helping legal departments envision what their next-generation operating model should be.[13:55] The hardest thing, is bringing people on the journey, nudging them, getting people to buy in, embrace it, and engage with it.[16:37] The level of support that we've had to build a new team in the business was surprising.[17:55] A number of challenger firms have become the establishment. The willingness to challenge is part of our culture.

In this episode, Elevate's Stephen Allen, Vice President, Get Sh*t Done, talks with Helena Samaha, the President, and CEO of Lex Mundi. Lex Mundi is the world´s largest law firm network, providing information to its member firms about developments in local and global law. [01:17] Lex Mundi – the who, what, and why. [02:30] Helena's view on innovation and strategy. [04:40] Lex Mundi is evolving – talent and technology. [07:42] Equisphere – a solution to coordinate global delivery across countries and firms. [10:42] 2021 – The state of law firms. [12:49] What's next? [14:01] Advice on managing change.

In this episode, Jake Hills, Vice President, Legal Operations at Elevate, talks with Gareth Hughes, Director of Strategy at the international law firm Reed Smith. Gareth and Jake talk about implementing widespread change, specifically restructuring law firm processes to meet today's efficiency-conscious customers' needs.[01:08] Driving innovation, embedding technology, and process design - it's Reed Smith's DNA[02:03] Clients were telling us they want accelerated delivery[04:09] "Let's think about what a great delivery model will look like ten years from now... let's see if we can make that happen in three years rather than ten years."[09:44] The best bit is telling our clients we can do things better. We hired our first-ever Head of Legal Engineering, focused on keeping us aligned to change, focusing on continuous improvement.[12:08] Clients don't want to pay for us to reinvent the wheel. They want to see us moving faster, moving to the next generation of working.[15:23] When a client asks, "Can you help us solve this?" Four to five years ago; it would have been much harder than today. [17:27] Having continuous improvement in a role gives you that freshness. People are enjoying it.[20:01] Professional staff can sometimes underestimate a partner's ability or willingness to adapt, to be commercially savvy when clients drive change, it makes a difference. [20:54] Communicate, over-communicate. You can't build this stuff in a box.

This Next Normal series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Eric Laughlin, the CEO of Agiloft, a contract lifecycle management software company. Liam and Eric cover change management, keeping up with technology, and adopting both within legal.[00:55] “I've been in legal and legal tech for most of my career. I feel fortunate to have ended up as the CEO of Agiloft."[02:27] Agiloft is a no-code platform solely focused on CLM with 700 customers.[06:45] Giving tools to the frontline, democratizing flow and decision-making.[07:32] Contracting processes and contracts as a shield - a defensive weapon, its armor.[10:54] Connecting contracts to commercial processes. [12:06] Risk profiling, AI tells us what's in a contract and how that compares to standards.[13:34] Being CEO for the first time.[16:00] Value creation for the business, cash, and how fast ARR is growing[17:50] Our customers' want us to be better at partnerships[20:29] I read Designing Your Life which is about taking a prototype approach to life.[22:32] "Leadership in tough times requires …”

This podcast episode is part of our Impact Series, featuring Elevate customers implementing transformative change. Kunoor Chopra, Vice President of Legal Services at Elevate, and Tashmin Ali, a Senior Commercial Attorney with Elevate's Contract Services Business, talk with Elizabeth Miller, Head of Legal Operations at Dolby Laboratories.[01:00] With inconsistent coordination and communication between stakeholders – Dolby needed to implement change.[03:39] Giving the stakeholders a voice in the process.[05:55] Outcomes, value, and results[08:23] A dedicated team, teamwork, and collaboration lead to widespread adoption.[12:56] The process continues to be enhanced.[14:50] The expected long-term impact of change – scalability, improved coordination, and knowledge management.[17:06] Stakeholders involved from the beginning have a sense of ownership.[18:05] A focus on engagement can go a long way.

Welcome to the second episode of the 'Inside the Engine Room' series on the Elevate.Together.Podcast. Our host is Elevate's Dan Katz, Vice President, Data Science Innovation at Elevate. Dan's guest for this episode is Kelly Marsh, Director, Product Development at Elevate. Kelly describes her experience as part of legal tech's evolution, including the specific role Product Managers play. Don't miss the few minutes Dan and Kelly spend on what's next for tech-enabled solutions for Law Departments and Law Firms. [00:55] How did I get here… by Kelly Marsh[07:15] High expectations, very few on the ground legal tech and ops resources [09:15] What it means to be a Product Manager[09:56] The user experience is critical[11:41] Meeting lawyers where they work – at the document level[13:03] Multiple personas multiple needs[15:00] Clause-level review - that's what I'm talking about[16:19] Conceptual search[18:38] The overhead identify crisis [20:05] Advanced contracting…

As part of our Expert Series featuring Elevate's President, John Croft, Joanne Monck, OBE shares her perspective as a transgender person navigating the world – at home, at work – and during COVID. [01:28] Joanne…[03:07] School life…[04:45] Family life…[07:31] A big decision and a multistep process.[10:35] Work-life…[13:09] "The ability to accept equality." [15:10] The importance of support networks to the transgender community.[16:04] How an employer can help.[18:08] The right to be treated with dignity and respect. [19:29] Microaggressions and feeling hate.[21:04] Standing up and being recognized.

This Next Normal leadership series podcast features the Chairman and CEO of Elevate, Liam Brown, and Varun Mehta, the CEO of FACTOR. FACTOR is a managed legal service provider. A real and engaging exchange between two law company CEOs on leadership. [00:44] Varun's journey[03:18] Taking the CEO seat[07:01] The Pandemic CEO[09:40] The opportunity for law companies[11:55] Factor … an authentic brand[14:41] There is no reason Law Companies can't be billion-dollar businesses[15:57] Mentorship[17:30] The CEO role in ensuring an effective board[19:00] Highly effective questions

This Next Normal leadership series podcast features the Chairman and CEO of Elevate, Liam Brown, and Bill Horne, the CEO of Quovant. Quovant is a legal spend management and data analytics solution provider, clearly a competitor of Elevate. It's refreshing to hear this exchange between two experienced CEOs talking about leadership in these challenging times.[01:46] A career fixer, Bill enlightens us to his process and the path to becoming a fixer – not a role you see advertised[03:54] A surprising learning, understanding the relationship between a corporate GC and law firms – specifically the sensitivity around the relationship[09:32] In nine months, this is going to be great – trust me, and the data[13:36] Being a CEO in 2020…[16:44] Empathy and running a business… we're still capitalists[18:54] Leading through economic cycles requires bringing new tools to the table[22:26] New - or want to be - CEOs - Tune in to Inside Bill's Brain: Decoding Bill Gate on Netflix

Welcome to our Elevate Debate series. Featuring industry leaders and Elevate Experts supporting and defending an approach, a viewpoint, or a practice. This episode features Elevate co-founder and Head of Innovation, Pratik Patel,with Jason Barnwell, Microsoft, Assistant General Counsel, and leader of Modern. Modern is driving the strategy and execution to digitally transform and modernize Microsoft's legal department practices and ways of working. [01:22] Topic: If you're a general counsel and you can't drive 1% net earnings, you should step aside[02:17] Let's make it spicy; 1% is not enough [03:37] The First point of descent, if I'm a GC, I will probably over-index on long term value[5:50] Velocity – structure around inputs and outputs[7:10] Reactive legal depart response[9:03] IACCM survey suggests 9% of revenue; could be net income leakage during the contracting process[12:12] There is a need for a mind shift[13:25] Many see themselves as a risk manager[15:20] Legal has access to business intelligence that can assist the business and drive value[17:10] Love the idea of activating entrepreneurism[18:00] The Socratic question

Welcome to the first episode of the 'Inside the Engine Room' series on the Elevate.Together.Podcast. Hosted by Elevate's Dan Katz, Vice President Data Science Innovation at Elevate. Dan's guest for this episode is Eric Detterman, Elevate's Vice President of Data Engineering and Solutions. Dan and Eric focus their discussion on the business of law problem resolution.[01:50] Eric is an economist with a statistical background[04:30] Statistical models for prediction – quantitative trading[09:15] He joined LexPredict, to bring a focus to productization[10:20] Solving metered problems for a specific customer[12:17] How to decompose a product[13:00] How to build a product - with machine learning[14:19] Customers focus on workflow and the front-end interface[15:28] We focus on the engine room and building a sound foundation…

Elevate's Chairman and CEO, Liam Brown, talks with Carolyn Herzog, EVP and General Counsel of ARM Limited, the worlds leading semiconductor and IP company. During this episode, Carolyn shares her career journey, a focus on culture and ethics. Why meeting people where they're at is essential. Listen closely to the section on the value of feedback. Once again, we're hearing a legal leader focused on business and enterprise thinking.[01:15] Speaking French and playing the violin…[03:36] The World Bank, law school, and cybersecurity[07:28] People need to feel they are developing[12:13] Helping the business understand the value of the law department[12:44] Perception is reality, feedback is a gift[14:41] Authoring an AI ethics framework[16:57] A strong and unique culture [19:31] When you lead, you're asking people to trust you[21:08] Leadership in tough times requires…ENJOY

This episode is part of our Next Normal leadership series featuring Elevate's Chairman and CEO, Liam Brown, talking with Nick Humphrey, the Managing Partner at Hamilton Locke.Hamilton Locke is an agile corporate law firm - with offices in Sydney and Melbourne, Australia. A firm established as an evolution of the legal industry focused on aligning its people with clients. Skeptical? 27 minutes from now – you won't be. [01:40] Right place, right time[02:25] Nick interviews 100s of people on leadership and building teams[05:50] Dusting off a tested response plan[11:17] Ideas and problem-solving – work completed by early-stage team members[12:56] Wellness and mental health – a study and report that lead to change and having an impact[14:37] Layers of complexity and creating a culture of trust[16:19] Smart, passionate people doing good work[18:10] How to help people work digitally[19:10] Dealing with every aspen of your life[19:30] A different MP approach, a mentor, a friend[20:44] Gratitude, mindfulness, and a positive mindset[23:05] How to find balance[25:57] 20 years from now, I will look back and 2020 and be proud of ...ENJOY!

This Next Normal Leadership series podcast features Elevate'sElevate's Chairman and CEO, Liam Brown, talking with Jason Boehmig, CEO of Ironclad, a digital contracting platform for legal teams. During this episode, we learn why the Ironclad solution is not just another CLM and how Jason and his team are leading the transition from start-up to a thriving law company.Episode highlights include: 1. [01:44] – Ironclad traces back to Jason's early career on Wall Street2. [02:38] – Legal professionals making better decisions through software and code3. [05:14] – The adaptation of contracts to the digital world4. [08:35] – Hype cycle hiring5. [11:25] – A contract management system people enjoy using6. [16:10] – Curiosity and a growth mindset7. [19:25] – Fewer fires, but they burn hotter8. [22:05] – The Score Takes Care of Itself by Bill Walsh9. [23:13] – Honeybee Democracy – how bees make decisions10. [24:36] - Leadership in tough times requires …

This Next Normal Leadership series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Esther Cho, Shareholder and Chair of the Executive Committee at Keesal, Young & Logan. KYL is doing innovative work in financial services, maritime, environmental, employment, and complex business litigation.Esther took on her role as the Chair of the Executive Committee at KYL immediately before COVID and the need for a WFH directive. Esther has engaged in several firm initiatives in the ten months following while continuing to practice law. KY Labs, diversity and inclusion, and the Community of Legal Innovators, to name a few. ‘We've done a lot of great work in our diversity and inclusion space. Clients are asking us to do better, which I love because when clients ask us to do better, then we stop everything and we figure out how to do it better.'– Esther Cho‘I believe that many clients, they're looking for evidence, tangible evidence of what are you doing about improving all of our organization's participation and representation of the societies and the communities that we're part of.' - Liam BrownEpisode highlights include:1. [01:15] - Esther's KYL journey2. [03:42] - Let's make it official… a new leadership for the firm3. [05:49] - KP Labs – an innovation experiment4. [07:04] - Lawyers as innovators5. [09:50] - An important and distinct firm culture6. [15:38] - The real diversity problem - retention7. [17:43] - Planting trees for diversity and inclusion, ‘putting in the hard yards'8. [18:46] - Taking real action with the Community of Legal Innovators9. [21:00] - Leadership in tough times requires …10. [22:13] - A culture of support during an important personal time

This Next Normal Leadership series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Danny Gilbert, the Managing Partner of Gilbert + Tobin. Gilbert + Tobin is a firm of over 830 persons with offices in Sydney, Melbourne, and Perth. During this surprising episode, Liam and Danny cover BIG topics in a quick 20 minutes. Including leading during challenging and changing times, the need to embrace change - specifically technology, and meeting and exceeding expectations – as a leader with a viewpoint, a provider of solutions - and a contributing member of the greater community. 'You have to be on top of the technological changes and the new software systems that are going to become available across everything we do, and there's probably very little we do that can't be automated' - Danny Gilbert. Episode highlights include: [01:01] – The beginning, the middle, and G+T today… one of Australia's leading corporate law firms[02:47] – A firm that matters, an influencer firm…[06:35] - For a society to work, all of the constituent elements of that society need to step up…[10:15] – As a leader, you have to have a view that is carefully thought about and expressed[13:41] - Danny is feeling both prepared and optimistic[14:28] - Technology enables complex work - and increases expectations around capacity and delivery[18:15] - You need to be on top of technological changes… if automation is going to take expense out of the business, then clients expect you do that[19:15] - Meeting the expectations of colleagues and clients while running a business … profitability and financial strength are incredibly importantEnjoy

In this Expert Series episode, Elevate's President, John Croft, talks with Elevate's Global Head of Equitability and Inclusion, Jacquie Champagne, and Elevate's Vice President of Technology and Digital Consulting, Brian Kuhn.John, Jacquie, and Brian discuss a digitally enabled diversity, equitability, and inclusion strategy. Placing a focus on data, trends, insights, and actions.Identification adds complexity to the task on hand. Jacquie Champagne says there is a 'reliance on asking people to self-disclose' and 'legal is notorious for holding back when asking direct questions about identities'. Episode highlights include:[03:07] - Law departments want their law firms to walk the walk[04:58] - Diversity, equitability, and inclusion indicators … [08:46] - Data driven trend information… [10:10] - Create a checklist, review indicators and analysis - measure inclusion [11:49] - Facilitate solutions and get to the root of the issue[13:16] - DE&I metrics, KPIs, dashboards - establish a baseline [15:30] - Data that indicates a trend, a foundation for action [17:03] - Understand your big picture goals – figure out and execute a strategyEnjoy!

In this Expert Series episode, Elevate's President, John Croft, talks with the Global Head of Diversity and Inclusion at Hogan Lovells, Bendita Cynthia Malakia. This is a real conversation on deliberate equitability, diversity and inclusion. Bendita and John touch on the need for change specifically on unconscious bias. They talk about recognizing our legal colleagues who are underrepresented, the key issues facing the legal industry, and the impact of diversity initiatives on business. Episode highlights include: 1. [01:11] – Why is deliberate equitability and inclusion important to Benedita and to Hogan Lovells2. [04:53] – Individual partners drive Diversity and Inclusion success3. [07:07] - Using a business case to advance the underrepresented…4. [09:49] – There is no magic in diversity… adjust for unconscious bias5. [11:46] - Generational diversity … creating a workplace that honors a the workers style of working…6. [14:40] - A generation ago older people could opt out of the conversation…now they need to engage…there is an expectation that a statement is made7. Supporting digital from the inside8. [18:39] - We can't always think of ourselves as the smartest people I the room… the stakes are high9. [22:08] - It takes resources to execute effectively10. [23:13] – More progress has been made in the last six months than the prior… Enjoy

In this Next Normal podcast episode, Elevate's Chairman and CEO, Liam Brown, talks with Elevate's General Counsel and Secretary, Steve Harmon. A Co-founder of CLOC, Steve joined Elevate from Cisco in November of 2018. In this episode you'll learn of Steve's journey to Cisco and Elevate. His mission to push simplification and the importance of simplification in the business of law. Steve will elaborate on his non-legal duties as an executive leader - and offer insight into the CEO, General Counsel relationship.Episode highlights include:1. [01:43] – The road to Elevate2. [04:07] – Make room for T-Shaped professionals3. [06:52] - Supporting the CEO – goes beyond legal advice4. [11:45] – Leadership beyond legal5. [17:13] - Pushing simplification6. [23:39] - Supporting digital from the inside7. [25:41] - Balancing improvement and risk8. [31:12] - Leadership in tough times requires…Enjoy

In this Next Normal podcast episode, Elevate's Chairman and CEO, Liam Brown, talks with Monica Risam, Group General Counsel and Company Secretary of Lombard International, a global leader in wealth structuring solutions.Monica describes her career journey, the mentorship she received, and the leadership approach she embraced in this thoughtful conversation. Balancing kindness with getting things done - and a quote from Maya Angelou - this 25-minute episode is a must-listen for the lawyer transitioning to a General Counsel or Associate General Counsel role. “People will forget what you did and what you said, but they will never forget how you made them feel.” – Maya AngelouEpisode highlights include:1. [01:20] – Monica makes a move - from Weil Gotshal to GE Capital2. [06:13] – To be successful in-house, be interested, excited, and focused on the business3. [08:54] - Making decisions and offering judgments as a GC, you need to understand the business problem4. [11:10] – To listen and incorporate others' viewpoints, we need to slow down…5. [16:45] - Getting things done - is a combination of floating above and diving deep – communication is key6. [19:53] - 'People will forget what you did… they will never forget how you made them feel.'7. [24:13] – We're looking to digitize…8. [26:01] - Leadership in tough times requires…Enjoy

Law company Level Legal is focused on giving legal and corporate customers the best possible solutions, simply, efficiently and for the best value. As the Level Legal leader and CEO, Joey Seeber is focused on results and leading with optimism. In this Next Normal podcast episode, Elevate's Chairman and CEO, Liam Brown, talks with Joey about running a law company in 2020, the changes in the legal industry driving an accelerated pace, and Level Legal's investment in infrastructure. Episode highlights include:1. [01:28] – An entrepreneur at heart, Joey's career included detours including being Mayor of Tyler, TX.2. [03:49] – Joey notes that change is accelerating as many in the legal community are recognizing opportunities for improvement.3. [05:25] - Level Legal is seeing an opportunity for investment including access to talent, now that the boundaries of physical capacity have been removed.4. [06:17] – Leadership, outcomes and being mindful of the desired result.5. [09:47] - Yes, for Level Legal they see this as a time for optimism.6. [11:21] - Liam talks about building trust by solving difficult problems together.7. [15:18] – We close with Joey answering the question: Leadership in tough times requires…Enjoy

Richard Given thrives on re-thinking the way to provide legal services. As General Counsel and Company Secretary of 10X Future Technologies, a FinTech established to transform banking; he is responsible for corporate governance, partnership compliance, and best practices at 10x.In this Expert Series episode, Richard Given joins Elevate's President, John Croft, to discuss deliberate equitability and inclusion. We're pleased to share this conversation between two white, non-diverse men talking directly about deliberate equitability and inclusion. Why it is essential, and what they're doing to support equitability and inclusion within the legal sector.Richard shares his experience, the importance of being an ally, and the shift needed to build a business based on outcomes. Setting an example and encouraging General Counsel to demand a behavior change ensures their legal providers include diverse perspectives. He explains the importance of recognizing the differences and challenges that people face to help them succeed.We cover a lot, including:[02:24] - The necessity of white men (of all) to engage in Deliberate Equitability and Inclusion.[04:27] - Why diverse perspectives create the best business outcomes?[06:20] - Can law departments, law firms, and law companies drive an Equitability and Inclusion culture?[08:25] - What does a good equitability and inclusion program look like?[11:46] - How law departments' buying behaviors impact the way law firms and law companies deliver their work?[14:16] - How Law firms are responding.[17:11] - Navigating what remains of ‘the boys' club' mentality in the corporate culture?[18:34] - 10X efforts towards Deliberate Equitability and Inclusion.[20:24] - A diverse group of people delivers a better business result. Enjoy!

Caryn Sandler, Partner and Chief Knowledge & Innovation Officer at Gilbert + Tobin, joined our Impact Podcast Series to share her experience implementing a significant and disruptive document review unit. Her goal? Deliver the best document review solutions to clients.GT Docs is the name of this innovative, centralized document review unit and platform to support regulatory and litigation matters. In this episode, Stephen Allen, the VP of Get Sh*t Done at Elevate, and Caryn Sandler talk about planning and implementing efficient change that meets user's needs - and provides a high-quality work product.Caryn said – “What GT Docs does for us - it allows us to have a platform from which we can continue to innovate and rethink legal service delivery."Click on the links below to hear what we have covered in our first episode of Impact Series:[00:51] - Caryn realized it was the right time to move to a Knowledge Management role.[04:37] - Caryn describes a change she delivered within G + T.[07:58] - How G + T implements change.[13:17] - After implementing GT Docs, G+T surpassed its initial utilization estimates.[15:55] - Caryn's thoughts on the benefits of radical change.[18:42] - How GT Docs helped G + T achieve their business targets.[21:05] - GT Docs as a competitive advantage.[22:35] - Key advice from Caryn to deliver a successful change project. Enjoy!