Podcasts about patient journey

In this episode of Builders Wanted, we sit down with Dugan Winkie, Head of Commercial Strategy at Cedar, to explore how AI is reshaping one of the most emotionally complex industries: healthcare. From frustrating call center experiences to opaque billing processes, Dugan breaks down how Cedar is reimagining patient engagement with conversational AI, real-time data, and a builder's mindset.-------------------Key Takeaways:Strategic innovation involves closely monitoring market feedback, especially given significant operational cost constraints, regulatory uncertainties, and budget cuts.The use of conversational AI ensures that patients receive timely and accurate assistance, which reduces dependency on call centers and enhances the overall patient experience.Health systems must balance using innovative technologies while adhering to strict regulatory frameworks to ensure a seamless and secure patient financial experience.-------------------“ There is a lot of information silos, simultaneously, where we're expecting patients to know how to navigate a very complex system.  And we think conversational AI and agentic AI is a great manifestation where we can leverage a lot of our core competency and network connections to help answer those patients' questions in a way that is delightful.” – Dugan Winkie-------------------Episode Timestamps:‍*(02:10) - The boldest thing Cedar is building right now‍*(03:52) - How Cedar is using AI to humanize the patient financial experience‍*(14:24) - Recent patient behaviors that pushed Cedar to rethink the billing experience‍*(23:11) - How Cedar designed its AI agent, Kora, to be helpful and empathetic to patients‍*(31:10) - How Cedar is balancing AI innovation and healthcare regulations‍*(35:40) - How AI has already improved the patient journey-------------------Links:Connect with Dugan on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com.

·       In this podcast a patient with sarcoma and a specialist sarcoma nurse discuss the patient's journey from initial diagnosis through to treatment and recovery. They will also discuss the physiological, emotional and mental impact that sarcoma had, as well as the critical role of the cancer nurse specialist within the treatment plan, alongside a patient support group. Listeners to the podcast will gain a better understanding of the challenges in diagnosing soft-tissue sarcoma, the tools that are already available to assist physicians in diagnosis, and the importance of providing patients with clear information throughout the treatment journey.   This podcast is published open access in Oncology and Therapy and is fully citeable. You can access the original published podcast article through the  Oncology and Therapy website and by using this link: https://link.springer.com/article/10.1007/s40487-025-00342-6. All conflicts of interest can be found online. This podcast is intended for medical professionals.   Open Access This podcast is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, which permits any non-commercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The material in this podcast is included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by-nc/4.0/.

In this episode of Ignite, marketing expert Kelly Green joins Cardinal CEO Alex Membrillo to dive into the evolving landscape of healthcare marketing, focusing on why keeping patients engaged and loyal is just as important as attracting new ones. The discussion highlights the critical role of CRM and CDP systems in managing patient data and building long-term patient loyalty. By aligning marketing strategies with operational goals, marketers can improve patient engagement and retention, ultimately driving business success. This episode encourages marketers to embrace adaptability, leverage technology, and foster strategic partnerships across various business functions to better meet patient needs and deliver a stronger overall experience.   RELATED RESOURCES Connect with Kelly - https://www.linkedin.com/in/kelly-green-a730b17/ What is a Patient Journey? Examples to Grow Your Practice - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/ Marketing + Operations: Why Total Alignment is Vital to Growth - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-marketing-operations-alignment/ Privacy First: Marketing Technologies That Prioritize HIPAA Compliance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/hipaa-compliant-martech/

During this episode a panel of experts discuss the patient journey through the interpretation and application of safety and efficacy data to establish and maintain protocols designed to address optimal VTE treatment pathways. Claim CE and MOC Credit at bit.ly/VTEPJ6 

Patient Worthy is humbled to speak to Brenda Snow, CEO and Founder of Snow Companies and now the bestselling author of 'Diagnosed: The Essential Guide to Navigating the Patient's Journey'. We discuss Brenda's own journey with Multiple Sclerosis and how she has turned it into a career and guidebook for others facing chronic diagnoses. You can find Brenda's book now at Amazon.com or by going here: Amazon.com : brenda snow book diagnosed And to watch the full interview with Brenda, please visit our YouTube channel here: Wait, How Do You Spell That? - "Diagnosed: The Essential Guide to Navigating the Patient Journey"

In this MM+M Fast Break, Managing Editor Jack O'Brien talks with Snow Companies founder Brenda Snow about detailing her MS patient journey in her new book, Diagnosed: The Essential Guide to Navigating the Patient's Journey. Check us out at: mmm-online.com Follow us: YouTube: @MMM-onlineTikTok: @MMMnewsInstagram: @MMMnewsonlineTwitter/X: @MMMnewsLinkedIn: MM+M To read more of the most timely, balanced and original reporting in medical marketing, subscribe here.

A broken tooth, a stack of financing forms, and one patient unsure where to turn. In this episode, we explore how to remove invisible barriers to case acceptance—and why simplifying payment options can change everything.

Seth Hain, SVP of R&D at Epic, joins a16z Bio + Health general partner Julie Yoo to explore technology in healthcare. Reflecting on over two decades of industry shifts, Seth shares how Epic has transitioned from enabling integrated systems within health systems to driving cross-ecosystem collaboration and rapid innovations like generative AI.They also discuss orchestration of patient care across diverse settings, the transformative impact of AI on clinical workflows, and whether "electronic health record" is really the best term for clinical record-keeping software. Learn more about a16z Bio+HealthLearn more about & Subscribe to Raising HealthFind a16z Bio+Health on LinkedInFind a16z Bio+Health on X

The Power of a TEAM Approach to the Patient Journey | E248Highights from this episode: The Power of a TEAM Approach to the Patient Journey (00:52)Closing Thought: Success vs. Happiness (14:09)The last office meeting we had was probably one of the best we've ever had in regards to strengthening our efficiency and improving our office culture. We sat down and every department listed out things that were slowing them down in their workflows along the patient journey through the practice. Eyes were opened and so many things came to light that were simple fixes but have been a thorn in the side for a while, just never properly communicated so they could be remedied. Let me walk you through exactly how I structured the meeting and uncovered these hidden annoyances! Join in the conversation and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, on social media (click here for ->⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I'd be happy to chat!

Cody Kubiak's story is one of extraordinary resilience, faith, and hope. In this episode, we dive into his powerful journey—from childhood surgeries to receiving a kidney transplant and battling cancer. Through every trial, Cody has shown what it means to persevere and live with purpose. Hear firsthand how he turned hardship into hope, and discover why raising awareness for kidney donation is more important than ever. Dive deeper into Cody's story at kidneysquitwedont.com For more information on Kidney Solutions and to join our supportive community, visit kidneysolutions.org Host: Kent Bressler Producer: Jason Nunez Remember to keep breathing, and don't miss the next amazing episodes of Kent's Kidney Stories!

This episode of Ignite is packed with actionable insights you won't want to miss! Join Cardinal's CEO, Alex Membrillo, and Christus Health's Service Line Marketing Director, Alvaro Fernandez, as they break down the strategies, data, and technology shaping the future of healthcare marketing. From tracking KPIs to navigating the lag effect of brand advertising, you'll learn how to make smarter, data-driven decisions that drive real conversions. Plus, our hosts dive into the role of AI in search and advertising and why full-funnel marketing is becoming a game-changer in healthcare. RELATED RESOURCES Connect with Alvaro - https://www.linkedin.com/in/alvarofdz/  How to Build a Full-Funnel Healthcare Marketing Strategy - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-full-funnel-marketing-strategy/  Harnessing the Power of AI Marketing for Healthcare - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/harnessing-ai-marketing-for-healthcare/  What is a Patient Journey? Examples to Grow Your Practice - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/ 

In this episode of The Road to Genome, we interview Rebecca Middleton at Leicester Royal Infirmary. Rebecca talks to us about her experience as a patient with a hereditary brain aneurysm, through the diagnosis and treatment, and the rollercoaster of emotions this brings. She also tells us about Hereditary Brain Aneurysm Support, an organisation Rebecca set up to support and inform people living with familial brain aneurysms and raise awareness of the condition as a rare disease, representing the lived experience and improving and saving lives.

Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.Discover how AI-powered contact centers are solving healthcare access challengesLearn practical strategies for implementing automated, yet personalized patient engagementUnderstand the future of healthcare communication and its impact on patient care deliveryPatty Hayward, GM of Healthcare and Life Sciences, TalkdeskMegan Antonelli, CEO, HealthIMPACT Live

LifeBlood: We talked about improving the patient journey when it comes to healthcare, how tech is helping to bring about big changes but how big change can still be hard, how to remove complexity and friction in as much of healthcare as possible, reducing jargon, and how to meet people where they are through tech and AI, with David Dyke, Chief Product Officer with Relatient.  Listen to learn how technology is making it easier for people to self-service their healthcare scheduling needs! You can learn more about David at Relatient.com, Facebook, X, and Linkedin. Thanks, as always for listening! If you got some value and enjoyed the show, please leave us a review here: ​​https://ratethispodcast.com/lifebloodpodcast You can learn more about us at LifeBlood.Live, Twitter, LinkedIn, Instagram, YouTube and Facebook or you'd like to be a guest on the show, contact us at contact@LifeBlood.Live.  Stay up to date by getting our monthly updates. Want to say “Thanks!” You can buy us a cup of coffee. https://www.buymeacoffee.com/lifeblood

In the second episode of our miniseries, Precision Oncology and Prostate Cancer: The New Standard of Care, Dr. Paul Sieber and Ashleigh Renitsky, Oncology PA, will break down the different types of genetic and molecular tests—including gene expression, germline, somatic, and circulating tumor DNA tests—discuss which patients qualify for each, and explore how to implement streamlined testing protocols in their practice to ensure their patients are receiving the standard of care. They'll also cover the critical role of genetic counselors in helping patients understand their test results and make informed treatment decisions.Whether you're a provider, nurse practitioner, or physician assistant, this podcast will provide valuable insights to help integrate genetic testing into your practice.Learn more at Prolaris.comSend us a text

Dorit Posdorf ist CMO des europäischen Online-Apotheken-Pioniers DocMorris.Mit Olli & Martin spricht sie über die Digitalisierung im deutschen Gesundheitswesen – und warum das E-Rezept ein echter Meilenstein ist, auch wenn wir alle 25 Jahre darauf warten mussten.Dorit hat zuvor als Strategieberaterin und Managerin bei Roland Berger, SevenVentures und Flaconi Digitalisierung vorangetrieben. Als Mitglied der Organisation Deutscher Digitaler Beiräte kennt sie die Erfolgsfaktoren, um digitale Prozesse wirksam umzusetzen. Bei DocMorris verantwortet sie nun in einem hochregulierten Markt das Marketing – und setzt auf schnelle Iterationen statt langem Zögern.Themen unter anderem:Online-Apotheken als Leitindustrie der Digitalisierung in Deutschland?Stillstand, Marathon, Sprint: das E-Rezept für DeutschlandVom E-Commerce zu Kundennähe und -loyalitätSmarter digitalisieren im VerdrängungswettbewerbKey Takeaways:→ Marke schafft Nähe – und bildet die Grundlage, damit Menschen digitale Services wirklich annehmen.→ Verantwortung statt Abwarten – wer nicht selbst aktiv wird, läuft Gefahr, sich verdrängen zu lassen.→ KI-Transformation ernst nehmen – jetzt schnell Expertise aufbauen und Use Cases umsetzen.Mit freundlicher Unterstützung von PAYBACK.LinkedIn:→ Dorit Posdorf→ Olli Busch→ Martin Boeing-MessingKeywords: Digital Health, Telemedizin, Apotheken, User Centricity, Patient Journey, E-Rezept, ePA, elektronische Patientenakte Hosted on Acast. See acast.com/privacy for more information.

Nathan explores the cutting-edge intersection of AI and rare disease research with Dr. Catherine Brownstein of Boston Children's Hospital and Harvard Medical School. In this episode of The Cognitive Revolution, we dive into how frontier AI models are revolutionizing the diagnosis of rare diseases. Join us for an insightful conversation with a ChatGPT Pro grant winner who's pioneering the use of AI to help patients find answers faster. Help shape our show by taking our quick listener survey at https://bit.ly/TurpentinePulse Check out Modern Relationships, where Erik Torenberg interviews tech power couples and leading thinkers to explore how ambitious people actually make partnerships work. This season's guests include: Delian Asparouhov & Nadia Asparouhova, Kristen Berman & Phil Levin, Rob Henderson, and Liv Boeree & Igor Kurganov. Apple: https://podcasts.apple.com/us/podcast/id1786227593 Spotify: https://open.spotify.com/show/5hJzs0gDg6lRT6r10mdpVg YouTube: https://www.youtube.com/@ModernRelationshipsPod SPONSORS: Oracle Cloud Infrastructure (OCI): Oracle's next-generation cloud platform delivers blazing-fast AI and ML performance with 50% less for compute and 80% less for outbound networking compared to other cloud providers. OCI powers industry leaders like Vodafone and Thomson Reuters with secure infrastructure and application development capabilities. New U.S. customers can get their cloud bill cut in half by switching to OCI before March 31, 2024 at https://oracle.com/cognitive NetSuite: Over 41,000 businesses trust NetSuite by Oracle, the #1 cloud ERP, to future-proof their operations. With a unified platform for accounting, financial management, inventory, and HR, NetSuite provides real-time insights and forecasting to help you make quick, informed decisions. Whether you're earning millions or hundreds of millions, NetSuite empowers you to tackle challenges and seize opportunities. Download the free CFO's guide to AI and machine learning at https://netsuite.com/cognitive Shopify: Dreaming of starting your own business? Shopify makes it easier than ever. With customizable templates, shoppable social media posts, and their new AI sidekick, Shopify Magic, you can focus on creating great products while delegating the rest. Manage everything from shipping to payments in one place. Start your journey with a $1/month trial at https://shopify.com/cognitive and turn your 2025 dreams into reality. Vanta: Vanta simplifies security and compliance for businesses of all sizes. Automate compliance across 35+ frameworks like SOC 2 and ISO 27001, streamline security workflows, and complete questionnaires up to 5x faster. Trusted by over 9,000 companies, Vanta helps you manage risk and prove security in real time. Get $1,000 off at https://vanta.com/revolution CHAPTERS: (00:00:00) Teaser (00:00:56) About the Episode (00:04:45) Rare Diseases Common (00:06:48) Patient Journey (00:12:57) Genome Sequencing (00:19:39) Sponsors: Oracle Cloud Infrastructure (OCI) | NetSuite (00:22:19) Diagnosis Process (00:30:50) Data Pipelines (00:35:51) Sponsors: Shopify | Vanta (00:39:07) Interaction Graphs (00:42:18) Data Accessibility (00:43:42) AI in Pipelines (00:45:40) LLM Impact (00:48:40) Anomaly Detection (00:52:07) Data Sharing (00:58:49) Data Reform (01:02:41) AI's Potential (01:04:30) AI Applications (01:06:57) Prompt Engineering (01:14:51) Model Comparison (01:19:16) Prompting Insights (01:22:14) Move 37 Analogy (01:24:34) Future Potential (01:29:27) Future Experience (01:32:39) Outro SOCIAL LINKS: Website: https://www.cognitiverevolution.ai Twitter (Podcast): https://x.com/cogrev_podcast Twitter (Nathan): https://x.com/labenz LinkedIn: https://www.linkedin.com/in/nathanlabenz/ Youtube: https://www.youtube.com/@CognitiveRevolutionPodcast Apple: https://podcasts.apple.com/de/podcast/the-cognitive-revolution-ai-builders-researchers-and/id1669813431 Spotify: https://open.spotify.com/show/6yHyok3M3BjqzR0VB5MSyk

Join us for a special episode where we reflect on the top three most-listened episodes of 2024! Leila revisits these engaging conversations that resonated deeply with the AiArthritis community, covering mental health, navigating the patient journey, and reproductive health. These episodes highlight the challenges and triumphs of living with autoimmune diseases, offering practical strategies and heartfelt support. Whether you're a patient, caregiver, or ally, this roundup of impactful discussions provides valuable insights and inspiration to carry into 2025. Donate to Support the Show: www.aiarthritis.org/donate Episode Highlights: Mental Health and Autoimmune Diseases: Explore how autoimmune diseases impact mental health for patients and caregivers, including strategies to manage stress, anxiety, and emotional challenges. Discover practical self-care techniques, mindfulness practices, and tools to promote emotional resilience. Navigating the Patient Journey: Learn about the Patient Journey resource, designed to help individuals navigate every stage of their autoimmune disease experience, from diagnosis to remission. Find guidance on managing symptoms, communicating with healthcare providers, and accessing support networks. Reproductive Health and Autoimmune Diseases: Gain insights into how autoimmune diseases can affect reproductive health, including safe birth control options and the impact of medications on fertility. Learn about resources and expert advice for planning pregnancies and managing reproductive challenges. Links & Resources Explore more from the “Go With Us to Conferences” program: www.aiarthritis.org/conferences Volunteer with AiArthritis : https://bit.ly/AiArthritisVolunteerApp   Follow AiArthritis on all social media platforms @IFAiArthritis Sign up for our Monthly AiArthritis Voices 360 Talk Show newsletter! HERE

Kristy Ruppe Craddock, Chief Sales & Marketing Officer at Commonwealth Senior Living joins Cardinal's CEO, Alex Membrillo, to share valuable insights  into the unique challenges and strategies involved in marketing for senior living communities. Tune in to learn how to effectively address the dual audience of potential residents and their adult children, and the importance of understanding their distinct customer journeys.  RELATED RESOURCES Connect with Kristy - https://www.linkedin.com/in/ruppecraddock/ How to Nurture an Adult Daughter Through the Senior Care Journey - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/how-to-nurture-an-adult-daughter-through-the-senior-care-journey/  What is a Patient Journey? Examples to Grow Your Practice -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/  How to Improve Senior Care Lead Quality - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/how-to-senior-care-lead-quality/ 

Dr. Darryl Glover and Dr. Britt Gustafson shared powerful strategies for elevating patient care. By focusing on three pillars—building meaningful connections, fostering teamwork, and confidently owning prescriptive authority—eye care professionals can provide a patient journey that satisfies and inspires trust and loyalty.

Medication adherence is not just a transaction; it's a journey! In this episode, Michael Oleksiw, CEO of Pleio Inc., discusses the complexities of medication adherence and how his company addresses emotional barriers that prevent patients from taking their prescribed medications. He emphasizes the importance of understanding the patient journey and the role of pharmacies and pharma companies in supporting adherence. Michael shares insights on the impact of their interventions, the diverse client base they serve, and the lessons learned from setbacks in the industry. He concludes with advice for leaders on maintaining focus and the importance of collaboration in healthcare innovation. Tune in to highlight the complexities of medication adherence and the importance of understanding the patient journey! Resources: Connect with and follow Michael Oleksiw on LinkedIn. Follow Pleio Inc. on LinkedIn. Reach out to Michael at Michael@Pleio.com

In this conversation, Dayna Johnson shares her recent experiences and insights from her journey in the dental field, particularly focusing on the Dentrix software and the importance of user meetings. She emphasizes the significance of understanding the patient journey, from pre-visit preparations to post-visit follow-ups, and how automation can enhance efficiency in dental practices. Dayna encourages dental teams to transform their scramble time into preparation time to improve workflow and patient experience, ultimately leading to better profitability and reduced claim denials. Takeaways: ➡️ The patient journey includes pre-visit, visit, and post-visit stages. ➡️ Automation is crucial for enhancing patient experience. ➡️ Preparation before the patient arrives is essential. ➡️ Scramble time can be transformed into preparation time. ➡️ Reducing claim denials can significantly improve practice profitability. ➡️ A pre-visit checklist can streamline patient intake. ➡️ Engaging with patients before their visit is vital. ➡️ Dayna encourages listeners to create their own checklists. Chapters: 00:00 Introduction and Exciting Updates 05:46 The Importance of Pre-Visit Preparation 11:49 Transforming Scramble Time into Preparation Time Please rate, review and share this episode with friends and colleagues Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call

Join Cardinal's Chief Growth Officer, Lauren Leone, and Sr. Creative Director, Jean Zhang, as they dive deep into how healthcare marketers can enhance their strategies by mapping out user journeys, demonstrating real value, and refining unique selling propositions (USPs). Learn how to leverage data-driven insights, test value propositions, and engage with stakeholders to create meaningful touchpoints throughout your patients' digital experience. If you're looking to make your brand messaging more empathetic, timely, and impactful, this is the episode for you! RELATED RESOURCES Full-Funnel Healthcare Marketing: How to Engage Patients at Every Step of Their Journey  - https://www.cardinaldigitalmarketing.com/healthcare-resources/podcast/full-funnel-marketing-engage-patients-throughout-journey/  Navigating the Healthcare Landscape: Mapping the Patient Journey - https://www.cardinaldigitalmarketing.com/healthcare-resources/podcast/navigating-the-healthcare-landscape-mapping-patient-journey/  7 Ways Digital Marketing Can Improve The Patient Experience -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/7-ways-digital-marketing-improve-patient-experience/ Marketing's Role at Each Step of the Patient Experience - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/marketings-role-at-each-step-of-the-patient-experience/

IG Living's patient advocate, Abbie Cornett, hosts Nick Burrus, a Kawasaki disease patient, to discuss his journey with the disease that due to a delayed diagnosis led to complications and the need for a heart transplant.Support the show

Dayna Johnson discusses the importance of integrating online tools in dental practices to enhance patient engagement and streamline operations. She presents compelling statistics on smartphone usage and patient preferences for online forms and scheduling, emphasizing the need for dental teams to adapt to these technological advancements. The conversation also explores the patient journey, highlighting how online booking can simplify appointment scheduling and improve overall patient experience. Takeaways: ➡️Patients are increasingly seeking online tools for convenience. ➡️97% of the population has access to smartphones. ➡️83% of patients prefer to fill out forms before visits. ➡️76% of patients would choose providers offering online forms. ➡️Online scheduling familiarity is high among consumers. ➡️Patients often book appointments after hours. ➡️The patient journey begins with online searches. ➡️Appointment requests can lead to communication delays. ➡️Implementing online booking can enhance patient satisfaction. ➡️Adopting technology requires a mindset shift for dental teams. Chapters: 00:00 Introduction to Online Tools for Dental Practices 01:46 Understanding Patient Behavior and Technology Adoption 10:30 The Patient Journey and Online Scheduling 17:12 Implementing Online Booking in Dental Practices Book a call with Dayna if you are interested in learning more about this topic: https://calendly.com/dayna-johnson/discovery-call

In this episode of AiArthritis Voices 360, co-hosts Leila and Eileen discuss a project focused on organizing essential resources for patients navigating the AiArthritis journey, from undiagnosed symptoms to remission. They share their personal experiences living with lupus and rheumatoid arthritis, exploring the complexities of managing chronic illness and the challenges of early diagnosis. Tune in to learn about AiArthritis's new online social community and how you can contribute your story and help develop more resources for patients. This episode is perfect for patients and caregivers seeking guidance and support on their health journey.   Share your ideas on resources that we can add to the patient journey by emailing us at info@aiarthritis.org, submit your patient story on each different section of the patient journey and join our online social community! Episode Highlights A breakdown of the six stages of the patient journey and how resources are organized. Personal stories from Leila and Eileen on living with AiArthritis diseases. The importance of early diagnosis and how it affects long-term outcomes. Strategies for caregiver support and understanding comorbidities. Learn how to contribute your story or join the new AiArthritis social community. Resources & Links: Check out our patient resources: www.aiarthritis.org/patientjourney Volunteer with AiArthritis : https://bit.ly/AiArthritisVolunteerApp Donate to Support the Show: https://www.aiarthritis.org/donate  Follow AiArthritis on all social media platforms @IFAiArthritis Sign up for our Monthly AiArthritis Voices 360 Talk Show newsletter! HERE     Connect with our Co-Hosts:   Leila is the Health Education Manager at the International Foundation for AiArthritis. She is a person living with Lupus and Sjögren's disease. She is passionate about inclusion and diversity in health education and meeting individuals where they are at in order to learn in a way that resonates with them.    Connect with Leila: Tiktok: @Lupuslifestyle.lei   Eileen is a rheumatoid arthritis patient advocate from Vancouver Canada. She volunteers with the Arthritis Research Canada patient advisory board and the Canadian Institute of Health Research - Institute of Musculoskeletal Health and Arthritis patient engagement research ambassador, among others. When not advocating she is writing about her experience with arthritis through Creaky Joints, Healthline, Chronic Eileen or can be found being a mom to her son Jacob.   Connect with Eileen: ChronicEileen

In this episode of @Getting to Aha!, @Darshan Mehta is joined by @Gitesh Dubal, Founder and CEO of Nova Spark Ventures. They explore the significance of curiosity in fostering meaningful conversations, the challenges of extracting actionable insights from data, and the critical need for understanding the patient journey in healthcare marketing. Gitesh emphasizes the role of automation tools in simplifying data accessibility for decision-makers and advocates for a patient-centric approach that leverages insights from patient organizations.

Dean of Stanford University's School of Medicine, Lloyd Minor, associate professor at University of California at Berkeley, Ziad Obermeyer and vice president and chief health AI officer at UCSF Health, Sara Murray, join Washington Post Live to discuss the potential solutions artificial intelligence could usher in for a new era of medicine. Conversation recorded on Tuesday, October 1, 2024.

Ever wonder why you're not feeling your best, even when your doctor says you're "healthy"? In this new episode of Medical Disruptor, I sit down with Dr. Vincent Leonti, a medical disruptor who's challenging conventional wisdom on treating complex health issues and revolutionizing healthcare through functional medicine. Here's what we cover: -Why managing symptoms isn't enough, and how to achieve True Health -Root causes of health issues, with a deep dive into Lyme disease  -The hidden truth about Lyme disease that most doctors miss -The flaws of conventional Lyme tests and treatments -How antibiotics and supplements can work together for better health -The surprising sources of inflammation that could be sabotaging your health Are you ready to look beyond the band-aid solutions of conventional medicine and take control of your health? The Knew Method Live is a show broadcasted live by Dr. Efrat Lamandre every week with the express purpose of providing free, factual, and practical functional medicine tips to help people prevent disease naturally. Through giving healthy nutrition tips, tips on intermittent fasting, managing stress through diet, and advocating self imrpovement for her patients, Doctor E hopes to help you take control of your health destiny and become the GameChanger in your life.  Schedule a Consult today at theknewmethod.com/ytconsult  00:00 Introduction 03:00 The Life-Changing Moment  06:00 Transitioning to Functional Medicine 09:00 Initial Skepticism About Supplements 12:00 From Conventional to Functional Practice 15:00 The Turning Point 18:00 The Functional Medicine Difference 21:00 Understanding Root Causes 24:00 Specialization in Lyme Disease  27:00 Integrated Treatment Approaches 30:00 Importance of Mental and Emotional Health 33:00 The Patient Journey 36:00 Personal Story of Heart Disease 39:00 Lifestyle Lessons Learned   Check us out on social media: theknewmethod.com/instagram theknewmethod.com/facebook theknewmethod.com/tiktok

Frank Siebenhaar, PD / Vito Sabato, MD, PhD - Optimising Outcomes in Indolent Systemic Mastocytosis: A Comprehensive Review of Best Practices Across the Patient Journey

Frank Siebenhaar, PD / Vito Sabato, MD, PhD - Optimising Outcomes in Indolent Systemic Mastocytosis: A Comprehensive Review of Best Practices Across the Patient Journey

www.YourHealth.orgwww.SCHomeRx.comwww.thedisruptedpodcast.comwww.experiencinghealthcare.com

Strap in for an exciting episode of Ignite featuring Cardinal's CEO, Alex Membrillo and President and Co-Founder of Red Spot Interactive, Jason Tuschman. Discover how leveraging advanced attribution and recall systems, can improve patient retention and ultimately increase your market share and profitability. You'll gain insights on integrating marketing data with patient outcomes to make objective business decisions, ensuring every advertising dollar is maximized. RELATED RESOURCES 2024 Healthcare Marketing Trends Forecast: Balancing Compliance and Performance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-marketing-trends-2024/  Privacy First: Marketing Technologies That Prioritize HIPAA Compliance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/hipaa-compliant-martech/  What is a Patient Journey? Examples to Grow Your Practice -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/  The Secret to Patient Retention: How to Engage and Reactivate Your Patients - https://www.cardinaldigitalmarketing.com/healthcare-resources/podcast/the-secret-to-patient-retention/

In this episode, we dive into the digital patient journey, focusing on mapping success. Over the past few weeks, we've had numerous conversations with systems and providers across the country who are looking to rebuild their websites and make their digital front door easier to access. Many face budget or approval constraints, so we're here to bridge that gap by focusing on interim action items such as content and technology adjustments. Sometimes, it's necessary to redo your website entirely. However, if a full redesign isn't feasible right now, here are some steps to improve the patient journey in the meantime: Activity: ●        Outline Key Service Lines: 1.       In your office, write down your primary service lines that you are looking to drive patient volume. 2.       Take your cell phone, get in your car, and try to find and book an appointment for a specific service line. Identify where it was difficult. Key Discussion Points: ●        Optimize for Micro-Moments: Be there when patients need you most. Use symptom-specific or other search-friendly terms to go beyond just service-line messaging. ●        Simplify the Path: Remove friction from online scheduling and information gathering. How many clicks does it take to schedule an appointment? ●        Expand Beyond Your Website: What other platforms appear in your search? Explore third-party directories and ensure your presence there. ●        Mobile-First Thinking: Ensure seamless experiences across all devices. For example, implement click-to-call functionality and other development solutions to simplify user interactions. ●        Competitor Deep Dive: Analyze the digital patient journeys of your competitors. Review their strategies for each service line. Make a list of improvements needed for each of your organization's service lines. While a new website might be the best move eventually, these steps can help enhance the patient journey and improve your digital front door experience even without a complete overhaul. Connect with Jenny: ●        Email: jenny@hedyandhopp.com ●        LinkedIn: https://www.linkedin.com/in/jennybristow/   If you enjoyed this episode we'd love to hear your feedback! Please consider leaving us a review on your preferred listening platform and sharing it with others.

The conversation explores the topic of managing the patient journey in upper cervical care from both a clinical and practice management perspective. Dr. Jonathan Chung shares his experience and insights on setting up care plans, adjusting frequencies, and transitioning patients to wellness care. They discuss the importance of individualizing care plans based on the patient's condition and progress, as well as the need for open communication and building a therapeutic alliance with patients. The conversation also touches on the value of progress assessments and the potential for co-managing complex cases. In this conversation, Dr. Chung and Dr. Stenberg discuss the importance of recognizing when to refer patients to other healthcare providers. They emphasize the need to consider conditions such as autoimmune diseases, neurological disorders, and chronic pain issues that may require specialized care. They also highlight the importance of monitoring patient progress and being willing to adjust the treatment plan if necessary. The conversation emphasizes the value of building trust with patients and providing patient-centered care. They stress the importance of open communication and being proactive in addressing patients' needs and concerns. Check out our episode with Dr. Chris Collins, "Authenticity, the upper cervical chiropractors super power" here Connect with Dr. Chung on IG: @drjonathanchung

David Malka, MD, PhD - Providing Cutting-Edge Care for Cholangiocarcinoma: Transforming the Patient Journey

In this insightful episode of Ignite, Cardinal's CEO, Alex Membrillo and Director of Marketing Strategy at HCA Healthcare, Andrew Henderson explore the critical role of patient experience in healthcare marketing. The discussion also covers strategies for tracking campaign success, engaging and retaining nurses,  navigating compliance challenges, and understanding the nonlinear patient journey. Overall, this episode provides valuable strategies to help healthcare marketers enhance patient care, optimize their efforts, and navigate the complexities of the modern healthcare landscape effectively. RELATED RESOURCES What is a Patient Journey? Examples to Grow Your Practice -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/  2024 Healthcare Marketing Trends Forecast: Balancing Compliance and Performance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-marketing-trends-2024/  Privacy First: Marketing Technologies That Prioritize HIPAA Compliance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/hipaa-compliant-martech/  Patient-Centric Marketing: How to Define and Reach Your Ideal Audience -  https://www.cardinaldigitalmarketing.com/healthcare-resources/podcast/patient-centric-marketing-define-reach-audience/ 

It is crucial to highlight the often overlooked emotional challenges patients face during their medical journeys. These personal struggles and experiences are not always visible or openly discussed. Breast cancer survivor Sarah Bentley joins podcast host Chloe Harrouche for an intimate discussion about their experiences with breast cancer and decisions to pursue surrogacy. Sarah shares her story of being diagnosed young and its emotional impact on her future. Both women reflect on how cancer reshaped them, with Chloe noting a loss of innocence and increased emotional sensitivity. They discuss the complexities of choosing a surrogate, emphasizing the need for trust. Sarah also talks about sharing her surrogacy journey publicly, addressing negative social media feedback and urging open-mindedness and support. Chapters 00:00 Introduction and Background 02:20 Diagnosis and Initial Reactions 09:07 Becoming an Advocate for Yourself 13:22 Different Reactions to Cancer 21:14 Qualifications for a Surrogate 23:09 Relinquishing Control in the Surrogacy Process 26:34 The Importance of Supportive Medical Staff 28:58 Sharing the Surrogacy Journey Publicly 37:18 The Unique Relationship with a Surrogate 38:37 Embracing the Challenges and Silver Linings 39:36 Staying Present and Having Faith in the Surrogacy Journey 44:32 The Importance of Support and Mediation Subscribe to Get Well, Better. Leave a review and follow along ⁠⁠⁠⁠⁠⁠@the.lanby⁠⁠⁠⁠⁠⁠. Visit ⁠⁠⁠⁠⁠⁠The Lanby⁠⁠⁠⁠⁠⁠ today and book a consultation. Watch the Show ⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠ Produced by ⁠⁠⁠⁠⁠Haynow Media

The missing link in helping nurses save time, reduce costs, improve patient / provider experience is actually focusing on improving patient education. By keeping pace with technological advancements such as cloud based platforms and availing more modern content rooted in the science of microlearning patients can go much deeper in understanding their condition, preparing for their procedure or visit and discharge, all from their home, before they arrive, leading to enormous time savings and better quality of care. When patients are informed, ahead of care delivery they feel better, they are more engaged, and become a true partner in their care journey. Learn how a consumer-oriented enterprise cloud-based strategy for patient education and engagement, with private content streaming and algorithmic, intelligent engagement, can transform care delivery.This podcast is brought to you by Mytonomy.

Today, we're so excited to get to know Web Sun, President and Co-Founder of Komodo Health. Komodo Health leverages data-driven insights to enhance patient care and alleviate disease burdens. Their platform analyzes de-identified real-world data from a wide range of sources to  offer detailed patient-level insights around treatment, diagnosis, costs, and outcomes for millions of patients across the U.S. Web oversees operations including business development, sales and marketing, and people. Prior to founding Komodo Health, Web was a managing director at Zephyr Health, a leading life sciences data and insights solution provider, running all non-Engineering functions. He spent nearly eight years as vice president at Campbell Alliance (now Syneos Health) where he advised enterprise life sciences companies across corporate development, brand management and marketing, commercial effectiveness and medical affairs initiatives. Web also served as an Executive Advisor to Reify Health, Heads Up Health and other healthcare/healthtech startups focused on Big Data, SaaS, Healthcare IT, and Predictive Analytics to improve patient outcomes.  In this episode, we explore Komodo Health's origins, the creation of their MVP and key products, their transformative impact on healthcare, their future with AI, and Web's unique insights for founders navigating the data science and healthcare landscape.

Welcome back to BOOST! In this episode, Marcus Terry and Andrea Kingsbury from e4H Architecture talk to us about what the patient journey of tomorrow looks like. Join us for this conversation with design experts and just really good people who create environments of empowerment and support. e4H Principal Marcus Terry brings over 25 years of expertise to the industry, navigating the complexities of healthcare design, which is exemplified in projects such as the full hospital campus project for Roper St. Francis Healthcare. Andrea Kingsbury is a Senior Interior Designer at e4H Architecture with 17+ years of healthcare design experience crafting spaces that inspire resilience and healing.

PayerTalkCE™ Presents: Managing Eosinophilic Esophagitis (EoE): Collaborative Care and the Patient Journey Embark on an enlightening journey through the complex world of eosinophilic esophagitis (EoE) management. Join host Dr. Steve Kheloussi (Highmark, Inc.), alongside experts Mary Jo Strobel (American Partnership for Eosinophilic Disorders, and Dr. Evan Dellon (University of North Carolina at Chapel Hill), as they unravel the intricacies of the patient journey with EoE. This episode delves deep into the challenges of diagnosing EoE, the significant impact of delayed diagnosis, and the innovative approaches to collaborative care. Discover the evolving recommendations that are shaping the future of EoE management and how multidisciplinary teams are working to improve outcomes for patients. This insightful discussion offers a comprehensive look at the efforts to enhance the quality of life for those affected by EoE, emphasizing the importance of timely intervention and ongoing monitoring. This activity is certified for CME/CNE/CPE credit. To participate and earn credit, visit us at https://www.impactedu.net/payertalkjourney/. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

In this episode, Alex Wykoff, vulnerably shares her patient journey through Lupus. We discuss the lengthy period searching for answers and being dismissed by the medical community. Alex shares how she was able to advocate for herself and navigate the clinical trial landscape. She outlines the challenges with getting doctors to talk to one another and ensuring one's care team has all pertinent information. Alex shares about getting a doctor to think she was "worth their time" and building a partnership to address her health. Alex tells about the emotional and physical toll of her journey and the power of resiliency. She shares how she was able to find momentum and develop a positive identity. She shares practical tips for how to document and effectively communicate symptoms to aid with diagnosis. She talks about how to find accurate information and engage with support groups. Ales's journey is one of resiliency and personal growth. About Alex: Alex Wykoff works in the life sciences industry helping clients improve global communication. She is also a patient dealing with a Lupus diagnosis. Alex was a competitive athlete, and often calls on the skills she learned as an athlete to help her navigate her patient journey.

Rome was buzzing with digital health at the end of May as the HIMSS Europe conference took place at La Nuova Congress Center. Delegates from 80 countries and representatives of health ministries of 20 countries marked the event with discussions about the implementation of EHDS, the EU AI Act, and more.  In this episode, a few participants share their impressions from the discussions at the conference and the current state of healthcare digitalization in Europe. You will hear from:  Jordi Piera-Jiménez. Director of the Digital Health Strategy Office, Catalan Health Service, who shared his view and experience on data management and data standards,  Rachel Dunscombe , CEO of openEHR foundation and former the UK AI council member leading on AI in digital health and care, who presented the discussions on AI, Svava María Atladóttir, Executive Director of Development, Landspítali National University Hospital Iceland, about what it takes to build a new hospital which is what she needs to do by 2030,  Nana Odom, Director of Clinical Engineering at the Cleveland Clinic in London, who shared her advice for clinical engineers, Diana van Stijn, Chief Medical Officer and co-founder of Lapsi Health and resident of Pediatrics at UMC Amsterdam, who talked about the doctor's perspective on the use of tech and upskilling,  Luke Evason, Consultant and Monica Kleiijn Evason, Leadership Coach and Book Author, who both talked about the patient perspective on gaps in healthcare, particulary at the transfer of children going from pediatric to adult care.  Data quality is key for quality AI, another big topic globally, with regulation outlined in Europe with the EU AI Act. Where are discussions in healthcare? The EU AI Act is here, and discussions now resolve around implementation and technical questions.  The potential of data is huge… if the data is of good quality. This doesn't only refer to clinical notes doctors input in electronic health records, but also how other data from devices, laboratories and more flows into EHR. Oftentimes, hospitals still battle with lack of interoperability and manual transcriptions between systems or from devices for vital signs, infusions pumps, etc. to clinical systems. This creates opportunities for errors. Hospitals that have all the systems connected, need to be mindful of other challenges. Cybersecurity went well beyond teaching employees to spot phishing email. Now, third party devices can pose a cybersecurity risk, creating a whole new set of challenges and requirements. Care delivery is there for patients. Various topics were addressed at HIMSS about patients - from digital health literacy, concerns and hopes around the European health data space, there was an interoperability showcase on the showfloor which demonstrated the benefits of the European Patient Summary when patients travel abroad, of the impact of cross-border health that gives clinicians in regions outside patient's residence valuable information about their health state. Many things are still missing though. One of them being improved patient journey, especially at the transit from pediatric to adult care. Newsletter: https://fodh.substack.com/ www.facesofdigitalhealth.com

Face transplants. Nope, that's not just something you see on Grey's Anatomy. It's a real procedure and SLPs can support pre-operative evaluations, postoperative rehabilitation, and lifelong happiness for those who undergo this process. And in this week's episode of the Swallow Your Pride Podcast, you'll get to hear from two SLPs who have direct experience with serving this population! Join Meg Lico and Kaitlin Hanley, both SLPs at NYU Langone Health in New York City, as they share the challenges, triumphs, and profound impact of their collaboration with a surgical team as they navigate the complexities of their roles when serving those who receive a transformative face transplant. Gain insight into the passion and dedication driving Meg and Kaitlin's work with craniofacial and facial transplant populations as they advocate for increased awareness and education. Start challenging the traditional perceptions of speech-language pathology and celebrate the multifaceted expertise of these dedicated professionals.  Ready to learn how SLPs played a MAJOR role in a groundbreaking face transplant? Tune in to this week's discussion and hear what Meg and Kaitlin have to share about it! Get the show notes for this episode here: https://syppodcast.com/325 Timestamps: The introduction (00:00:12) Introducing the speakers (00:01:10) Preparation for the case (00:02:56) Post-surgery updates (00:04:49) Collaboration and patient progress (00:08:21) Preoperative assessment and strategies (00:09:38) Inpatient care and progress (00:12:17) Utilizing research and strategies (00:15:29) Passive Stretching Therapy (00:18:02) Collaboration Challenges (00:18:56) Critical Thinking and Collaboration (00:19:37) Interdisciplinary Collaboration (00:20:25) Expertise and Collaboration (00:23:33) Patient Journey and Preparation (00:25:45) Specialty Populations (00:31:43) The lack of awareness about speech pathology (00:35:02) Challenges in explaining the profession (00:35:44) The limited understanding of speech pathology (00:36:12) The profound impact of speech pathology (00:37:33) The post 325 – Reconstructing Hope with Meg Lico and Kaitlin Hanley appeared first on Swallow Your Pride Podcast.

For a full transcript of this episode, click here. This show has implications for provider organizations of all stripes, especially those looking to succeed in value-based care or those who need patient trust and relationships for any other reason, including just patient volume. This episode also is for provider organizations who are trying to prevent clinician burnout better. It's also for practices trying to get themselves into narrow networks where patient satisfaction is surveyed at some point in the process, and this includes Centers of Excellence networks. You know what the rate critical is that I talk about on the show today with Jerry Durham that rarely, if ever, gets talked about in any of these contexts? It's not some fancy data artificial intelligence thing or something else the doctor needs to be clicking on or nurses need to step up and handle. Nope. I'm talking about the front desk. What an overlooked secret to success or a clinician and clinical failure point! Consider that what goes on on or about the front desk is either gonna set up the doctor or other provider for success or make it really really hard for them. This is what I talk about today with Jerry Durham in this encore episode from a couple of years ago that is still so incredibly relevant because the insights that Jerry shares are so often overlooked and they impact both patients but also doctors and other clinicians in ways we don't often think about but, in this era of staff shortages and burnout, I'd suggest maybe we should. Here's something I never really understood: how physicians and nurses more often than not get to be responsible for the entire patient journey, including, start to finish, patient satisfaction. But if you just take one look at any random poorly rated physician's reviews, they're usually littered with complaints about the front desk in the practice. Negative reviews, of course, are not limited to front desk diatribes; but there's often a lot of front desk commentary in them. It has always seemed to me to be a common and strange phenomenon in healthcare provider practices where the front desk is like a totally separate little fiefdom with a different mission statement and goals from the healthcare providers in the same exact office. Isn't that odd when you think about it? I mean, first, the front desk is literally physically separated from everybody else. No matter which direction you approach from, there's at a minimum a half-wall barrier surrounding them. Sometimes, in directions most likely to receive an attack, I suppose, there's been added a big glass barrier. Liliana Petrova pointed this out in episode 236 of the Relentless Health Value podcast, and it was really the first time that I had thought about it at all and also thought about the implicit message this sends not only to patients but also to clinicians. That whole physicality of the setup, it just screams, “We over here have nothing to do with the mission or vision of anyone else in this place. We have our own thing going on over here, and to do it, we need to be protected from you all and all of your chicanery and untoward goings-on, you doctors and nurses and patients!” So, I was really inspired the first time I heard Jerry Durham from The Client Experience Company talking. His message, as I understood it, was that a practice really on board with helping patients achieve the best patient outcomes and, nothing for nothing, erode clinician burnout includes the front desk in their thinking. Jerry has said that there's four phases in the patient life cycle, as he calls it, which is sort of a synonym for the patient journey: 1. Marketing 2. The moment that a patient/person engages with the clinic or office 3. Provider interactions 4. The post course of care So, all of these phases—all four of them—are critical to both patient outcomes and experience but also, really, to business success. So, you kind of almost have to do well by doing good. The front desk is mostly responsible for that phase two: what happens when that person/patient engages with your office or clinic. In this healthcare podcast, as mentioned, I'm talking with Jerry Durham. He's a former physical therapist and practice owner who has worked with a whole lot of PT (physical therapy) practices and also other MSK (musculoskeletal) specialties among other clients. His message transcends the specialty, however. In this healthcare podcast, we get into a lot of aspects in terms of how a front desk can work for or against patient experience and outcomes. One of them is how a front desk can help secure a patient's relationship with a practice. Without a relationship and trust, patient outcomes are meh at best. But a lack of trust is a big hairy factor behind disparities in outcomes among different ethnic groups, for example, as one point to ponder. Also mentioned in this episode are Liliana Petrova and Julie Rish, PhD. You can learn more at clientexperiencecompany.com or by emailing Jerry at jerry@jerrydurhampt.com.   Jerry Durham is a healthcare consultant and physiotherapist with a singular passion for leveraging the entire healthcare practice team toward improved patient outcomes while increasing the practice bottom line. Jerry has 30+ years' experience as a physiotherapist, including 20+ years of business ownership, including practice ownership, business consulting, and a virtual front desk sales solutions for healthcare practices. Jerry has spent a lot of time on the front line of physio practices answering calls and learning why patients think and act the way they do when interacting with the front desk team. He has learned how to leverage the information at first contact carried all the way through to a completed plan of care, and these are the systems that lead to greater patient outcomes and greater practice success. Jerry defines these systems as “the rules of client engagement.”   05:49 What is the patient life cycle? 06:48 What are the milestones of the patient life cycle? When does it start? 10:05 “This isn't a business solution; this is a patient-driven solution.” 10:21 “What is best for the patient is best for business.” 13:25 “The takeaway there is that your team members are all driving toward the same goal.” 14:34 How does the front desk impact health outcomes? 16:41 What is the objective of a front desk to reduce provider burden? 20:03 EP236 with Liliana Petrova. 21:18 “There's actually three roles at the front desk.” 30:37 EP228 with Julie Rish, PhD.   You can learn more at clientexperiencecompany.com or by emailing Jerry at jerry@jerrydurhampt.com.   @Jerry_DurhamPT discusses #patientengagement and #clinicianteam success on our #healthcarepodcast. #healthcare #podcast #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Kate Wolin, Dr Kenny Cole, Barbara Wachsman, Luke Slindee, Julie Selesnick, Rik Renard, AJ Loiacono (Encore! EP379), Nina Lathia, Marshall Allen, Stacey Richter (INBW39)  

Drs. Karl and Spencer chat with Kasey Potts all about her journey with lipedema. Learn more about how this condition is diagnosed and treated. Check out her instagram