Podcasts about shoptalk europe

In this special and exclusive live podcast episode recorded at Shoptalk Europe 2026, Chris Walton is joined by Rebecca Bemhena (Shoptalk VP Content Luxe), Adam Plom (Shoptalk VP Content Europe), and Ben Miller (Shoptalk VP Original Content) for a rapid-fire breakdown of the show's biggest moments, boldest stats, and most memorable quotes. From agentic commerce and GLP-1 disruption to channel pragmatism and the future of brand cachet, this is your essential debrief from one of retail's smartest global gatherings. If you want to know what actually moved the needle at Shoptalk Europe 2026, and what it means for the year ahead, this episode is for you.

In this 5 Insightful Minutes episode, Tomáš Čupr, Co-Founder and CEO of duvo.ai and CEO of the Rohlik Group, joins Omni Talk live from Shoptalk Europe to discuss why retailers need to rethink how they approach AI adoption. Drawing from his experience building duvo.ai while leading one of Europe's largest online grocers, Tomáš explains why AI shouldn't be viewed as a replacement for people, but as a way to eliminate the manual, repetitive work that drains productivity and leaks value across organizations. He also shares why retailers need to move faster, stop waiting for perfectly clean data, and focus on solving real operational pain points today. Key Topics Covered: • Why retail employees spend too much time acting as "human APIs" between disconnected systems • How AI can eliminate repetitive tasks and unlock employee capacity • Why retailers shouldn't wait for perfect data before deploying AI • The risks of lengthy AI roadmaps and multi-year transformation strategies • Why successful AI implementations work alongside existing systems like SAP and existing ERPs • The importance of designing AI for both people and agents, rather than replacing entire workforces • How duvo.ai helps retailers automate messy processes in just a few weeks • Why Tomáš believes retailers should focus on solving today's problems instead of planning for a future that may never arrive • How his experience leading both duvo.ai and the Rohlik Group shapes a practical approach to enterprise AI adoption

Are basic chatbots hurting your customer experience? In this episode of the RETHINK Retail Podcast, guest host Christine Russo sits down with Antanas Bakšys, CEO and Co-Founder of Ace Waves, to discuss the massive transformation happening in retail CX. Antanas shares insights from his 15 years in ecommerce, explaining how retail customer support is shifting from rigid software into an elite autonomous workforce. KEY TAKEAWAYS: - Beyond Chatbots: Why legacy retail automation fails and how to transition to true AI teammates. - Customer Service Debt: How to identify this hidden burden in your organization and clear it out. - Risk Management: How autonomous AI agents safely handle sensitive tasks like refunds and cancellations. - Future of Retail CX: A contrarian 12-month prediction on where retail automation is heading. Meet Ace Waves at Shoptalk Europe! > Heading to Barcelona this June 9th through 11th? Meet Antanas and the team in person at the Ace Waves booth.

Rob Manhoudt is Procter & Gamble's VP Digital Commerce Europe. With the highly anticipated Shoptalk Europe just around the corner (Barcelona, June 9-11), we are bringing one of their top speakers to the show to go over his unique point of view on Digital Commerce, Brands and, to an extent, the future of FMCG. Tune in to hear about: Why after a career in Sales and General Management, he decided to move into eCommerce The transition from eCommerce to a more holistic and impactful "Digital Commerce" How the funnel has collapsed, silos have come down and eCom Leadership needs to think of the company as a whole The merge between Consumers and Shoppers Retail Media and the next steps to become a top pillar of the Media Mix NPD and Consumer Adoption in an increasingly Digitally-Driven world More about Shoptalk Europe Homepage: https://europe.shoptalk.com/home Agenda: https://europe.shoptalk.com/agendas/2026-agenda Speakers: https://europe.shoptalk.com/speaker-list Follow us on Instagram: https://www.instagram.com/fmcgguys/ Follow us on LinkedIn: https://www.linkedin.com/company/fmcgguys/   Audio Mixing by Modest Ferrer Voice Acting by Jason Martorell Parsekian Disclaimer The views and opinions expressed in this podcast are those of the individual guests and do not necessarily reflect the views of The FMCG Guys (Dwyer Partners SL) or its partners. The FMCG Guys make no representations or warranties about the accuracy, completeness, or suitability of any information discussed, and accept no responsibility for any decisions or outcomes based on this content. Listeners are encouraged to seek their own professional advice before acting on any of the topics covered.

As retail leaders prepare for Shoptalk Europe 2026, the conversation is no longer centered on what AI could do. It's shifting toward what AI in retail is already doing, where it is creating measurable value, and what it takes to move from pilots to profit. In this episode of the RETHINK Retail Podcast, Jeremy Goldman, VP of Insights at RETHINK Retail, sits down with Joe Laszlo, Head of Content at Shoptalk, for a behind-the-scenes look at how the Shoptalk Europe agenda is built, and why this year's program reflects a more execution-focused moment for retail. The conversation explores: → Why the Shoptalk Europe 2026 agenda moves beyond theory and into real-world retail AI application → How European retail leaders are navigating AI, customer connection, and physical retail reinvention → Why agentic commerce is being approached with both excitement and scrutiny → What makes the European retail conversation distinct across markets, regulations, and consumer behaviors → Which sessions and speakers are set to shape the biggest retail conversations in Barcelona With leaders from Vestiaire Collective, Arc'teryx, Christian Louboutin, Zalando, Estée Lauder, Sephora, L'Oréal, Google, and more taking the stage, Shoptalk Europe is bringing together the people defining what retail execution looks like next.

What does luxury really mean in 2026? That was the question at the centre of this special Marketing in the Madness episode, recorded live at Shoptalk Luxe with Barbara Campos, CEO of Joseph. In this conversation, Katie Street sits down with Barbara to explore how one of Britain's most iconic luxury fashion brands is evolving for today's customer. From Joseph's origins and its focus on empowering women through understated, refined design, to the brand's obsession with customer understanding, this episode looks at what it really takes to stay relevant in a changing luxury market. The conversation also explores the role of technology in luxury retail, including how Joseph uses clienteling tools to support more personal, human customer relationships without losing the emotional connection that makes luxury feel special. Introduction live from Shoptalk Luxe The history and ethos of Joseph How clothing can transform confidence Why Joseph obsesses over the customer Building a customer-first brand in practice Using technology to support human connection How Joseph uses clienteling to personalise the customer experience Turning the brand around behind the scenes How luxury customer behaviour is changing Why luxury is becoming more inclusive Technology, AI and the future of clientelin What Joseph is focused on in 2026 And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast Subscribe to the podcast: Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981 Connect with us: Barbara Campos LinkedIn: https://www.linkedin.com/in/barbara-campos-1287548/ Katie Street  LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness  LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/ Street Agency https://street.agency/ https://www.instagram.com/street.agency/ https://www.linkedin.com/company/streetagency/

Luxury brands talk about loyalty... but what does it actually take to earn it? In this episode of Marketing in the Madness, recorded live at Shoptalk Luxe, Katie Street sits down with Ahmed Al Derazi, VP & Head of Corporate Communications at Landmark Group, a $7B retail business operating across 15 countries with over 50 million loyalty members.  They unpack what most brands still get wrong about loyalty, trust and customer experience and why the rules are changing fast. Because loyalty isn't just about points or perks anymore. It's about how brands show up. Chapters: 00:00 Introduction to Landmark Group and why they're at Shoptalk Luxe 01:00 Inside a $7B value retail empire with 2,500+ stores 03:00 Blending value with premium in-store experiences 06:30 How Landmark built a 50M+ member loyalty ecosystem 09:30 Why loyalty today is about behaviour, not just rewards 10:50 What the Edelman Trust Barometer reveals about trust today 12:30 Why CEOs and leaders are becoming the new marketing channel 15:00 The decline of trust in traditional media 17:30 What makes brand communication feel human and believable 18:30 What “reputation” really means in modern retail 20:00 Strategic priorities for 2026 and building a “tomorrow company” The big shift? Trust is no longer built through campaigns. It's built through people, consistency and experience. And in a world of AI, content overload and declining trust in media… that matters more than ever. And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast Subscribe to the podcast: Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981 Connect with us: Ahmed Al Derazi LinkedIn: https://www.linkedin.com/in/ahmedalderazi/ Katie Street  LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness  LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/ Street Agency https://street.agency/ https://www.instagram.com/street.agency/ https://www.linkedin.com/company/streetagency/ #luxuryretail #customerexperience #brandtrust  #loyalty

In this 5 Insightful Minutes episode, Adam Plom, Vice President and Head of Content for Shoptalk Europe, joins Chris Walton to preview what to expect at this year's 2026 conference in Barcelona from June 9 to June 11. Adam breaks down what makes Shoptalk Europe unique, from its pan-European reach to its ability to bring together the entire retail ecosystem, including retailers, brands, startups, investors, and more. But more importantly, he dives into why this year's event feels especially timely. With rapid changes across AI, global trade, and technology, Adam shares how the tone of the industry is shifting toward more openness, more real-world sharing, and more honest conversations about what is actually working. He also unpacks how Shoptalk is approaching AI in 2026, focusing less on hype and more on real use cases, data readiness, and the balance between automation and human ingenuity. Key Topics covered: • What makes Shoptalk Europe different from other retail events • Why this moment in retail feels more urgent than ever • The shift toward openness and real-world sharing across the industry • How Shoptalk builds its content strategy months in advance • Why AI needs to be balanced with human connection • Agentic commerce and what is actually happening today • Preparing product data and discovery for AI-driven search • The importance of data readiness before implementing AI • How AI is reshaping the retail workforce

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso and Veloq, Chris and guest host Jenna DeFranco of J Recruiting Services discussed: Target boosting its employee discount and rolling out a new dress code for store workers (Source) Aldi launching a fully redesigned nationwide digital experience powered by Instacart (Source) REI's union voting to authorize a boycott of the co-op's biggest sales event of the year (Source) DoorDash adding four apparel retailers — Urban Outfitters, Steve Madden, Dolce Vita, and Rally House — to its on-demand delivery platform (Source) Walmart debuting an in-store app experience inside ChatGPT, backed by its Sparky commerce agent (Source) There's all that, plus Jenna also helped us hand out this month's OmniStar Award to Kristie Maurer, owner of Maurer's Urban Market. And Adam Plom, VP and Head of Content for Shoptalk Europe, joined us for 5 Insightful Minutes to give a preview of what to expect in Barcelona this June. Music by hooksounds.com #RetailNews #TargetDressCode #AldiInstacart #REIBoycott #DoorDashApparel #WalmartAI #RetailPodcast #OmniTalk #RetailFastFive #RetailTech #OmniStar

What happens when luxury stops being reserved for special occasions… and becomes something you can wear every day? In this episode of Marketing in the Madness, recorded live at Shoptalk Luxe in Abu Dhabi, Katie Street sits down with Colleen Conkling, SVP of Brand at Monica Vinader, to unpack how the brand helped redefine an entire category: accessible luxury. From its beginnings in 2008, Monica Vinader challenged the idea that fine jewellery had to be expensive, gifted, or saved for “big moments.” Instead, it created something different - high-quality, beautifully crafted pieces that women could buy for themselves, wear daily and feel connected to. But building a brand in this space isn't just about price point. It's about: Craftsmanship and responsible sourcing Design that feels like wearable art Creating emotional connection through personalisation And staying culturally relevant without chasing every trend Colleen shares how the brand balances aspiration with accessibility, why values matter more than ever in a crowded market, and how partnerships - like their recent collaboration with rising artist Sienna Spiro - are chosen with intention, not just reach. The conversation also explores a bigger shift happening in luxury right now. As AI accelerates content and production, brands are being pushed to stand out in more human ways - through tactility, authenticity, and meaning. Because when everything can be generated, what people value most is what feels real. If you're building a brand, working in marketing, or trying to stay relevant in a fast-moving industry, this episode offers a clear reminder: And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast Subscribe to the podcast: Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981 Connect with us: Colleen Conkling LinkedIn: https://www.linkedin.com/in/colleengarganconkling/ Katie Street  LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness  LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/ Street Agency https://street.agency/ https://www.instagram.com/street.agency/ https://www.linkedin.com/company/streetagency/

Artificial intelligence is transforming hospitality but how can luxury brands use AI without losing the human touch? In this episode recorded live at Shoptalk Luxe in Abu Dhabi, Katie Street sits down with Sean Sear, SVP of Strategy, Technology & Innovation at Langham Hospitality Group, to explore how one of the world's most historic luxury hotel brands is embracing AI to create better guest experiences. From AI-powered booking assistants to staff training tools and data-driven strategy platforms, Sean shares how Langham is building a “family of AIs” designed to increase bookings, empower hotel staff and deliver truly personalised luxury hospitality. They also discuss why successful AI adoption starts with defining the right business problem, how to balance startup innovation with enterprise technology, and why data is the foundation of any effective AI strategy. If you're interested in AI in hospitality, luxury hotel innovation, digital transformation or how brands can implement AI across large organisations, this conversation is packed with insights. 00:00 - Introduction from Shoptalk Luxe 01:15 - The history and innovation legacy of Langham Hospitality Group 02:25 - Why Langham is investing heavily in AI 03:10 - Meet the “family of AIs”: Sam, Jarvis and Zoe 05:45 - How to identify the right problems for AI to solve 07:30 - Building an AI-first culture across a global organisation 09:20 - Choosing the right AI technology partners 11:20 - Why data quality matters for AI success 13:30 - Sean's advice for businesses starting their AI journey And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast   Don't forget to like, comment and follow so you don't miss the rest of the series

Recommerce, resale, circular fashion… whatever you call it, the way we buy luxury is changing! In this episode recorded live at Shoptalk Luxe in Abu Dhabi, Katie Street sits down with Kirsty Keoghan, GM of Fashion & Luxury at eBay, to talk about the explosion of pre-loved luxury, the changing psychology of luxury buyers and why trust is everything in resale marketplaces. From authentication technology to Love Island partnerships and the rise of live shopping, this conversation explores how eBay is shaping the future of luxury recommerce! If you enjoyed this episode, make sure to like, comment and subscribe for more conversations with the people shaping the future of retail. And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast Subscribe to the podcast: Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981 Connect with us: Kristy Keoghan LinkedIn: https://www.linkedin.com/in/kirsty-keoghan-05464517/ Katie Street  LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness  LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/ Street Agency https://street.agency/ https://www.instagram.com/street.agency/ https://www.linkedin.com/company/streetagency/

We're continuing our Marketing in the Madness series recorded live at Shoptalk Luxe Abu Dhabi and this one is for anyone obsessed with luxury travel!!! In this episode, Katie Street sits down with Candice D'Cruz, VP of Luxury Brands at Hilton for Asia Pacific, based out of Singapore and overseeing some of the world's most iconic hotel brands including Waldorf Astoria and Conrad.  Candice brings a rare mix of commercial sharpness and genuine passion for hospitality and this conversation is packed with insight around quiet luxury, wellness travel, multi-generational holidays and the role of TikTok in high-end hospitality marketing. Here's what they cover: - From revenge travel to intentional travel: what's changed - Quiet luxury explained and why it means something different to everyone - Personalisation over perfection: the new luxury standard - How F&B and dining are now driving destination decisions - TikTok, storytelling and marketing luxury to a younger audience - The rise of solo female travel and what hotels need to rethink - Multi-generational travel and the "Beta Babies" trend - What Hilton is doing differently to stay ahead And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas then you'll definitely want to be in the room next time! Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here: https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast Don't forget to like, comment and subscribe so you don't miss the rest of the series

We're kicking off a brand new Marketing in the Madness series recorded live at Shoptalk Luxe Abu Dhabi. Picture this: a podcast studio on the beach at Emirates Palace, sunshine and some of the sharpest minds in luxury retail talking candidly about AI, loyalty programmes, omnichannel and what the future of commerce actually looks like. Over the next few weeks, we'll be sharing short, sharp, insight-packed conversations with senior leaders from brands including eBay, Monica Vinader, Hilton and more - basically, the people genuinely shaping what's next across luxury, retail and tech. And we're starting strong. In our first episode of this series, Katie Street sits down with Amit Keswani Manghnani, Chief Omnichannel & AI Officer at Chalhoub Group, a 70+ year luxury powerhouse operating across the GCC, Europe and beyond. Here's what they cover: 00:00 - Welcome to Shoptalk Luxe Abu Dhabi 01:12 - Introducing the new Marketing in the Madness series 02:05 - Meet Amit Kawani & the scale of Chalhoub Group 04:30 - What it really takes to make AI work in retail 08:15 - Building predictive models & “next best action” strategies 11:40 - AI in action: Meet Layla, the beauty chatbot driving 2x basket uplift 15:20 - Loyalty, payments & creating stickier customer relationships 19:10 - Why seamless omnichannel is now table stakes 22:45 - The future of commerce over the next 3–5 years And because this series is part of our partnership with Shoptalk Luxe, if conversations like this one spark ideas, you'll definitely want to be in the room next time!  Shoptalk Europe 2026 is already shaping up to be HUGE. If retail, tech and innovation sit anywhere in your world, now's the time to get your ticket and get it in the diary here:  https://europe.shoptalk.com/home?utm_source=mediapartner&utm_medium=website&utm_campaign=marketing-in-the-madness-podcast   Don't forget to like, comment and subscribe so you don't miss the rest of the series.   Connect with us: Amit Keswani Manghnani https://www.linkedin.com/in/amitkeswanim/ Katie Street  LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness  LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/ Street Agency https://street.agency/ https://www.instagram.com/street.agency/ https://www.linkedin.com/company/streetagency/

S5:E7 Unplugged and Unscripted: Retail Club's AI-First Event Revolution w/ Krystina GustafsonWhat happens when you blend cutting-edge innovation, authentic community, and the brightest minds in retail? You get RetailClub—the AI-first retail event redefining how industry leaders connect, collaborate, and shape the future.In this episode of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden sit down with Krystina Gustafson, co-founder and Chief Content Officer at Retail Club and one of the visionary forces behind RetailClub. Krystina shares the inspiration behind this exclusive retail conference, how it fosters meaningful connections among AI changemakers, and why RetailClub is more than just another event—it's a movement.

Nick Harbaugh talks with Shira Libhaber of Marcella, one of America's fastest-growing fashion brands. Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model.

Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona. Jean-Sébastien shares how WeCook is scaling Canada's ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty. Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marketing ops. Join the conversation with our global retail community at www.globalretailleaders.com

On the floor at Shoptalk Europe, RETHINK Retail's Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland's largest department store chain. In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments.

In this episode of Rethink Retail, recorded live from Shoptalk Europe in Barcelona, Nick Harbaugh sits down with Julia Xu, CEO and Founder of not one, but two trailblazing companies: Wayo, an AI-powered product sourcing platform, and Multitasky, a bold lifestyle brand making waves in traditional retail.

¿Qué está marcando el futuro del eCommerce y el retail? En este nuevo episodio sobre el Shoptalk Europe 2025, uno de los eventos más importantes del sector, Corti, Jorge Cano y Frankie Carrero analizan las grandes tendencias que están transformando la industria.

Fresh from the buzzing halls of Shoptalk Europe in Barcelona, the Omni Talk team delivers a rapid-fire breakdown of the biggest retail trends shaping the future live from the conference stage with Shoptalk's very own Ben Miller and Adam Plom. From TikTok Shop's explosive growth (seriously, it's everywhere) to the rise of agentic AI that's already saving Amazon $200 million annually, this episode covers the tech, strategies, and insights that had everyone talking while eating tapas down the aisles of the Barcelona convention center. Discover why European business confidence is holding steady despite global uncertainty, how Google's new "Try It On" feature is revolutionizing online shopping, and why investing in your store teams might be the smartest move you make this year. Plus, hear why Harrods turns OFF their AI when buyers select merchandise, the surprising demographics shopping on TikTok, and how Mars is shifting 70% of their media spend to digital. Whether you're navigating the complexity of social commerce, implementing new store technologies, or trying to balance engagement with efficiency, this episode delivers actionable insights direct from one of the best conferences out there. The retail landscape is evolving faster than ever – make sure you're keeping up.

What do hiring, podcasting, and great marketing all have in common? If you ask Daniel Torres Dwyer, the answer is the same: it's about trust, not transactions.Daniel wears a few hats—he's the Co-Host of The FMCG Guys podcast and Director of Executive Search at Dwyer Partners—and at the heart of both roles is one thing: helping people find the right fit. Whether that's matching a candidate to a role, a guest to a show, or a brand to its story.In this episode, Daniel and Dave dig into:- What makes an executive search successful (and why it's not just about resumes)- How to build long-term relationships that outlast any one transaction- Why marketing—and creative storytelling—are regaining the spotlight in CPG- What AI can and can't do for recruiting and talent strategy- Lessons from running 200+ podcast episodes and how that experience shapes Daniel's approach to people and partnershipsOh—and if you're heading to ShopTalk Europe, stay tuned for Daniel's local tips on where not to stay in Barcelona.This one's part career advice, part creative strategy, and all about how to connect like a human.Connect with Daniel: https://www.linkedin.com/in/danieltorresdwyerGet the It'sRapid Creative Automation Playbook: https://itsrapid.ai/creative-workflow-automation-playbook/Take It'sRapid's Creative Workflow Automation with AI survey: https://www.proprofs.com/survey/t/?title=ffgvdEmail us at sales@rapidads.io with code “BEYOND2025” to find out how you can save more than $1,000 on our Digital Sell Sheets and Retail Media Automation solutionsTheme music: "Happy" by Mixaud - https://mixaund.bandcamp.comProducer: Jake Musiker

The Shoptalk 2025 Key Takeaways Podcast is here! Recorded live on stage, this fast-paced episode features Omni Talk's Anne Mezzenga and Chris Walton with Shoptalk's content team — Marielle Bobo, Ben Miller, HG O'Connell, and the live conference audience — as they spin the wheel to hit the hottest themes of the show.

Alexa Tietjen is the Content Director at Shoptalk, where she helps shape the annual Spring and Fall agendas and recruit speakers for both shows. Prior to Shoptalk, she was a beauty editor at WWD, the fashion and beauty industry trade publication known as “the fashion bible.” She wrote about beauty's business boom and the rise of the creator economy. She has appeared on Good Morning America for her work.In This Conversation We Discuss: [00:47] Intro[01:54] Curating industry insights as a Content Director[02:49] Using past editorial expertise for content curation[03:59] Shoptalk: a community of retailers and innovators[04:51] Networking and learning at Shoptalk events[05:22] Creating a fall touchpoint for retail innovation[06:44] Exploring supply chain & in-store experience[07:25] Bringing women leaders to the forefront [08:24] Meeting industry peers for powerful networking[10:05] Handling massive networking opportunities[10:41] Diving into AI and retail media at Shoptalk Fall[12:24] Unified retail insights from top industry leaders[13:09] Practical tips to prepare for Shoptalk Fall[14:29] Welcoming all stages of retail to Shoptalk[15:36] Go to Shoptalk Fall's website for more event infoResources:Subscribe to Honest Ecommerce on YoutubeOrganizers of the retail's industry's very best events fall.shoptalk.com/Follow Alexa Tietjen linkedin.com/in/alexatietjen/If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

The CPGGUYS are joined in this episode by Paul Wright, head of international at Uber advertising. This episode originated during Shoptalk Europe back in June at Barcelona. Needless to say, the last 4 years have seen a whirlwind change in retail media across the board. I'm talking 60+ RMN's in the US, huge media budget shifts to sales and lower funnel but yet instore media not penetrated at all. In Europe, in store media has been RMN for a while. We thought why not learn more about international RMN, how the approach is and what the focus may be.Find Paul Wright on Linkedin at : https://www.linkedin.com/in/paulwright66/Find Uber on Linkedin at : https://www.linkedin.com/company/uber-com/Find Uber online at : https://www.uber.com/us/en/about/Here's what we asked him : 1. Your career passes through media who is who from Apple, to Amazon, omnicom, ad tv, you've owned companies and been a CEO in this space and even an ethical ad tech company. Take us through the years and how you got to Uber international.2. What's changed over the years? Did RMN”s exist in Europe and international well before they got to the US?3. Having spent time at who is who in advertising, can you give us a quick overview of instore media and why it is considered an RMN in Europe?4. Lets talk uber advertising for international markets. What countries, what offerings?5. On the measurement side, how evolved is your international measurement? Are there standards and guidelines you follow?6. What makes Uber advertising attractive to brands in Asia vs Western Europe? Which Asian markets are evolved?7. How integrated are you with Uber eats and how do the 2 of you work together to deliver for brands? 8. Lastly, we always ask - what's next. What trends are you following and coaching the industry on? What adoption curve are we at the edge of? What is uber ads international on the cutting edge of?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj on PopStar Academy: https://www.netflix.com/us/title/81587828?s=i&trkid=258593161&vlang=enDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or  CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

In our final episode recorded at Shoptalk Europe in the Bambuser remote podcast studio our guest is Arianne Parisi, EVP & Global Chief Digital Officer for JD Sports. JD Sports is a fast growing sports fashion retailer, with over 3,400 stores across Europe, North America, and Asia. Arianne shares the keys behind JD's remarkable global growth trajectory while also taking us inside how digital and physical shopping experiences are converging, and what that means for the evolution of customer journeys. We also discuss the idea that "silos belong on farms, and the broader challenges of leading a digital transformation.But first we do our usual review of the week in retail news, starting with a slow down in US housing starts--which does not portend well for a rebound in home retail any time soon. We explore a promising application of generative AI at Target, before revisiting the growing strength of private label brands, news that the great acceleration in grocery is proving to be largely without merit, and wonder whether apparel is getting a boost from the popularity of GLP-1 drugs. We close with news that Netflix has two entertainment venues set to open next year.****************************************Our interview with Azita Martin, VP-Retail, NVIDIA.UK pre-order for Leaders LeapReview links for Leaders Leap:AmazonGoodreads About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice. Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok. Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Welcome to a special bonus episode of the Remarkable Retail #podcast, recorded live in Barcelona at Shoptalk Europe. Our guest is the talented and dynamic  Maryam (Mary) Ghahremani, CEO of Bambuser.    Together, we delve into the future of global retail and commerce, focusing on the video platforms and merchandising that is revolutionizing the shopping experience for millions worldwide and here in North America.  Mary also shares her leadership insights and lessons learned about balancing day-to-day operations with innovation, the challenges of starting and growing a tech company, and the importance of building a talented team and securing funding. This episode is brought to you by Bambuser, our promotional partner for Shoptalk in Las Vegas and Barcelona. About Maryam:“Mary” is a serial entrepreneur and the proud CEO of Bambuser. She took over as CEO of Bambuser in 2018 post-IPO and is the brain behind the company's successful transformation to becoming the world's first truly global Live Shopping SaaS provider. Maryam has extensive experience within the media and startup industry with a proven track record in entrepreneurship, sales and marketing. She has held various executive positions in numerous corporations and has founded or co-founded a number of successful businesses. About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice. Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok. Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

In the third of our episodes recorded at Shoptalk Europe in the Bambuser remote podcast studio our guest is Javier Figar, Chief Retail Officer for Tendam. Tendam is a Spanish fashion retailer, with presence in 79 countries and a total of 2,056 points of sale. Javier helps us understand what makes Tendam unique and how their portfolio has grown through a mix of organic growth and acquisitions. He also shares his valuable leadership insights gleaned from his diverse background and having worked and lived in eight different countries. We also learn about Tendam's expansion plans and potential IPO later this year.But first we kick things off with Steve's reflections on his time in Singapore attending the NRF APAC Big Show, before shifting into our usual dissection of the week in retail news. We start with a fast-paced review of the latest US monthly sales figures. Then we try to make sense of WHP's plans to acquire yet another retailer (this time it's Express) out of bankruptcy before moving on to wonder whether the multi-year growth of dollars stores has hit a wall. About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice. Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok. Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

The CPG Guys and FMCG Guys collaboratively recap the recently concluded Shoptalk Europe conference. Sri Rajagopalan & Daniel Torres Dwyer attended the conference LIVE and are interviewed by CPGGUYS co-host Peter VS Bond as he digs deep on trends, retail participation and what's next.Follow Sri Rajagopalan on Linkedin : https://www.linkedin.com/in/sri-rajagopalan-09a0062/ Follow Daniel Torres Dwyer on Linkedin : https://www.linkedin.com/in/danieltorresdwyer/ CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comNextUp Website: http://NextUpisnow.org/cpgguysRetailWit Website: http://retailwit.comRhea Raj's Website: http://rhearaj.comKavita's podcast: Spotify   AppleDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Loretta Franks, Global Chief Data & Analytics Officer at Kellanova, started her career at Kellogg's seventeen years ago. Thanks to a recent spinoff, she now works at a company with a 118 year legacy that is also a start-up. In this conversation, recorded live on June 4th, 2024 at Shoptalk Europe in Barcelona, Loretta shares the experience of managing IT through the separation of Kellonova from WK Kellogg Co as well as how she successfully leads a data and analytics organization across 180 countries and an extensive array of product categories.In spinning off Kellanova, Loretta oversaw the transition of 300 different IT systems, the creation of 7K+ individual user IDs, and did so while maintaining the supportive and fun culture that kept her at the company for so many years. The success of these transitions required that all bets were off as far as silos “We had a job to do and that was to make sure that we continued to supply our customers, continued to delight our consumers, and continued to keep running the business.”Despite the 118 year legacy of the Kellogg's brand, Kellanova is facing the future with a startup mentality and this perspective shift also triggered a cultural shift. The company added courage to its key values of accountability and integrity and they shaped their strategy in order to differentiate, drive and deliver. When it comes to data and analytics in particular, Loretta focuses on the business need or problem and backs their processes, tools, and goals into those needs. Every day requires thoughtful prioritization to meet the needs of so many brands across so many markets. Loretta balances speed, risk and value in order to help her team address organizational needs and assess new opportunities successfully. She emphasizes the need for strong partnerships to succeed in a cross-functional role.Key Takeaways:Focus on what you are trying to achieve and finding the right solution for itIn a time of change, transparency and teamwork are the keys to successLook after your talent and ensure they have a career path Hosted on Acast. See acast.com/privacy for more information.

In the second of our episodes recorded at Shoptalk Europe in the Bambuser remote podcast studio we mix up our format with two shorter interviews.First up is c, Chairman of INGKA Holding B.V., the holding company that controls the majority of IKEA stores worldwide. He shares about how leading with purpose and kindness is essential to the IKEA culture and its decades long record of remarkable success. We also learn about the company's strong commitment to sustainability and how smaller new stores formats are helping IKEA get closer to the customer.Then Sarah Engel, President of January Digital, joins us fresh off the stage interviewing LJ on Shoptalk Europe's main stage. She reflects on their conversation before giving us her thoughts on how the digital landscape continues to evolve and what's important globally as brands look to the future.We kick things off with some quick reflections on Shoptalk Europe as well as some remarkable experiences from Steve's time in Bangkok.Then we do our usual unpacking of the most important retail news of the week starting with the first interest rate cuts since 2019, body cams being used to cut theft at TJX, updated Forrester e-commerce growth rates, and earnings from Lululemon (meh) and Victoria's Secret (yuck).References in the podcast:Central Embassy (Bangkok luxury mall)Gaggan (Asia's #1 restaurant)Leaders Leap FREE audiobook offer (US and UK only). Buy the hardcover and send your receipt to leadersleap@sageberryconsulting.com and we will send you a code for a free download of the Audible version of Steve's newest bestseller. Offer expires June 21, 2024. About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice. Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok. Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

In the latest edition of Omni Talk's Retail Fast Five live from Shoptalk Europe, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: If The Latest Earnings Are The Canary In The Kohl's Mine? For the full episode head here: https://youtu.be/VZN770YxL6g

In the latest edition of Omni Talk's Retail Fast Five live from Shoptalk Europe, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: If They're Buying Or Selling: Walmart Realm? For the full episode head here: https://youtu.be/VZN770YxL6g

In the latest edition of Omni Talk's Retail Fast Five live from Shoptalk Europe, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: How They'll Have What Abercrombie Is Having For the full episode head here: https://youtu.be/VZN770YxL6g

In the latest edition of Omni Talk's Retail Fast Five live from Shoptalk Europe, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: If The Takeoff Chapter 11 News Is The End Of Automated Microfulfillment? For the full episode head here: https://youtu.be/VZN770YxL6g

In the latest edition of Omni Talk's Retail Fast Five live from Shoptalk Europe, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Adding Grubhub To Amazon Prime For the full episode head here: https://youtu.be/VZN770YxL6g

In this exclusive interview from the Walmart Commerce Technologies Studio at Shoptalk Europe, Bruno Mourão, Head of Ecosystem at Sonae MC, shares insights on the company's approach to omnichannel retail, partnerships, and meeting customer expectations. Sonae MC, a leading Portuguese grocery retailer with a strong presence in both physical stores and e-commerce, is focusing on expanding its ecosystem beyond grocery to include food, health and wellness, loyalty, medical services, and marketplaces. Bruno discusses the company's journey from hypermarkets to supermarkets, convenience stores, and franchising models, as well as its efforts to consolidate omnichannel services like click and collect, curbside pickup, and quick commerce. He also touches on the growing importance of retail media and the need for consistency in delivering on customer promises. Discover how Sonae MC is navigating the evolving retail landscape and fostering partnerships with brands and local businesses to better serve Portuguese consumers in this engaging conversation.

In this exclusive interview recorded live from the Walmart Commerce Technologies Podcast Studio from Shoptalk Europe 2024, Nikki Sale, Chief Digital Commerce Director at Diageo, shares insights on the company's digital transformation journey and omnichannel retail strategies. Diageo, known for iconic brands like Johnnie Walker, Baileys, and Guinness, is focusing on creating personalized and seamless consumer experiences across both physical stores and online platforms. Nikki discusses the importance of breaking down organizational silos and achieving alignment to effectively deliver omnichannel experiences. She also shares examples of innovative digital tools, such as "What's Your Whiskey," which utilizes flavor print technology to help consumers discover their preferred whiskey tastes. Discover how Diageo is leveraging digital tools and strategies to drive personalization and enhance the customer journey in this engaging conversation.

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe. Sathya Nandakumar, CTO at Holland & Barrett, shares insights on the company's digital transformation journey and the role of AI in the health and wellness retail sector. Holland & Barrett, a leading retailer of vitamins, supplements, and healthy food, is focusing on leveraging technology to enhance personalization and to improve its customer experiences across its omnichannel ecosystem. Nandakumar discusses the importance of a comprehensive AI strategy, highlighting the potential applications of generative AI in search, content creation, and personalization. She also emphasizes the significance of data as the foundation for machine learning, customer insights, and CLV optimization. Discover how Holland & Barrett is navigating the digital landscape, driving omnichannel excellence, and empowering store colleagues to deliver exceptional customer experiences in this engaging conversation.

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Sanjeeth Cherian, Head of Product Strategy and Business Operations at Walmart Commerce Technologies, shares insights on the company's journey to offer innovative retail technology solutions to retailers worldwide. As part of the founding team, Sanjeeth discusses the challenges and opportunities of building a SaaS platform that leverages Walmart's extensive experience in e-commerce, store operations, and supply chain. Sanjeeth highlights the importance of customer feedback in shaping product development and the key benefits of their offerings, such as route optimization, which addresses supply chain disruption, cost reduction, and carbon footprint reduction while providing flexibility to retailers. Discover how Walmart Commerce Technologies is positioning itself within the retail tech ecosystem and driving digital transformation through a platform play approach in this engaging conversation. Sponsored Content

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Marc Vicente Sala, Chief Digital Director at Kingfisher PLC, shares insights on the company's digital transformation and omnichannel journey. Kingfisher, a leading home improvement retailer with brands like B&Q, Screwfix, Castorama, and Brico Dépôt, is focusing on harnessing the power of AI, marketplaces, and retail media to enhance customer experiences. Marc Vicente discusses the importance of organizing and leveraging customer data to enable effective AI implementation, including algorithmic AI for forecasting and demand planning, as well as generative AI for catalog improvement and image quality enhancement. He also highlights the growing significance of marketplace business models and their synergy with retail media, allowing sellers to gain visibility and monetize through performance-based strategies. Discover how Kingfisher is navigating the digital landscape and driving omnichannel retail innovation in this engaging conversation.

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Dr. Jan Philippe Wintjes, Executive Vice President Global Omnichannel, Hugo Boss, shares insights on the company's approach to omnichannel retail, digital product discovery, and exploring new frontiers like Web 3 and the metaverse. With over 20 years of experience in the fashion industry, JP oversees a wide range of responsibilities, including retail, e-commerce, app development, loyalty programs, customer relationship management, and merchandising. JP discusses the importance of creating engaging and exciting customer journeys across various touchpoints, from retail stores to online platforms. He emphasizes the role of digital product discovery in promoting brands through social media, live shopping, and 360-degree product visualization. Discover how Hugo Boss is leveraging innovative technologies like AI and logistics to enhance operational efficiency and profitability while maintaining an entrepreneurial mindset to test and learn new concepts, such as their successful Roblox collaboration.

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio from Shoptalk Europe, Caroline Welsh, Customer Digital and Trading Board Director at Brico Dépôt (part of the Kingfisher Group), shares insights on the company's remarkable journey in launching an e-commerce website in just eight days and a marketplace in three months during the COVID-19 pandemic. Caroline also discusses her role in overseeing merchandising, advertising, loyalty, pricing, and customer data to create exceptional omnichannel experiences. Discover how Brico Dépôt stays true to its purpose while expanding its assortment, leveraging store colleagues' expertise, and fostering partnerships. Caroline also emphasizes the importance of clearly defining the MVP to move quickly and efficiently. Looking ahead, Caroline highlights the critical need for attracting future trade professionals and increasing female representation in the home improvement industry. She also touches on the importance of sustainability and how Kingfisher Group is supporting apprenticeships to build a strong workforce.

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Baltazar Ozonek, VP of AI & Innovation at Pandora, the world's largest jewelry company, shares insights on unlocking the value of data and AI in an omnichannel retail environment. With a focus on customer experience and brand alignment, Baltazar discusses the importance of data quality, AI deployment, and personalization across all channels. Discover how Pandora is navigating the challenges of legacy tech and leveraging its vertically integrated supply chain as a competitive advantage. Baltazar also delves into the critical components of successful AI implementation, including data requirements, tech requirements, and people capabilities. Learn about the significance of measuring incremental gains, avoiding diminishing returns, and ensuring true revenue uplift when deploying AI solutions. Baltazar emphasizes the need for a pragmatic approach that balances commercial opportunity with the complexity of AI models.

Live from the Shoptalk Europe stage, Omni Talk's Chris Walton and Anne Mezzenga recap the key takeaways from all three days of the conference with Shoptalk's very own Ben Miller and Zahra Mohamed, all in rapid fire style, and allocating no more than 4 minutes per topic! Highlights include: - The overall state of European Retail - How real is the concept of "Unified Commerce" - Is AI overhyped? Underhyped? Or properly hyped? - The power of brand - Retail Media -- is it all it's cracked up to be? - And, of course, our biggest surprises from the conference and much, much more! Music by hooksounds.com

In the first of several episodes brought to you by Bambuser and recorded at Shoptalk Europe, we did our first full episode in front of a live audience.Our topic may at first seem counter-intuitive given the dramatic and continuing growth of e-commerce. But in a world where the role of brick-and-mortar locations has evolved significantly and shopping journeys are often split between jobs and joys, errands and experiences, it's never been more important to be sure that brands' physical store investments deliver great customer relevance and powerful differentiation.So we go deep on how the role of stores (and shopping centers) have changed, how some retailers adapted quickly, and others failed to seize the opportunity, and what it takes to makes sure physical retail is contributing to remarkable performance.As usual, we start by unpacking the most important retail news of the week with a focus on the good, bad, and somewhat promising earnings reports from Abercrombie & Fitch, PDD Holdings, Dicks Sporting Goods, Kohl's, Gap, and more. We also explore the lingering impact of inflation in services and the continued expansion of Vuori, one of our favorite remarkable brands.Buying vs. Shopping episodeJoe Kudla interview About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice. Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok. Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.