Podcast appearances and mentions of chip dan heath

Hosted by nonprofit coaches Tim Needham and Mary Valloni, each episode of the Start and Grow Your Nonprofit Podcast is designed to bring together nonprofit entrepreneurs who have successfully built impactful organizations from the ground up. Join us as we dive into their journeys, share their insights, and learn how to start and grow a strong, sustainable nonprofit that transforms lives, communities, and the world. In this episode, Tim and Mary sit down with Ryan Steuer, CEO of Magnify Learning and Founder of Magnify Missions. Since 2015, Ryan has worked to transform the education field and help leaders build long-term sustainability for themselves and their families, as well as their ministries and/or businesses. We'll explore: Ryan's background and businesses Creating a Strategic Plan simply - What would Bob Goff do? Shifting mindsets around nonprofit work Funding workshops and multiplying impact Cultivating a coaching mindset and asking for help Experiencing the future through visioning The book Ryan mentions is Decisive by Chip & Dan Heath. For more information about Magnify Learning, visit https://www.magnifylearningin.org/ or check them out on Facebook. For more information about Magnify Missions and to apply for a workshop, visit https://www.magnifymissions.com/ Connect with Ryan on LinkedIn  For more information about Nonprofit Academy, visit http://startandgrowyournonprofit.com/. To contact Tim, email tim@startandgrowyournonprofit.com. To contact Mary, email mary@startandgrowyournonprofit.com.

Guest host, Sarah Shipp, talks about the concept of resonance when designing games, SUCCESS (from "Made to Stick" by Chip & Dan Heath), and Sarah's own equation for resonance: Familiary + Unexpectedness  - Chaff Also, see Sarah's GDC talk on Creating Resonance with Thematic Design available here: https://www.youtube.com/watch?v=61YNkTv3xgM

There's nothing magical about January 1st! In this episode, Kristin and Kelley discuss practical ways to shift your mindset and live by these words: any day can be a fresh start. You'll learn how you can decide to change your life or habits any time you want—there's no rule book! Let's dig in!   // Resources Mentioned in this Episode // — Make To Stick by Chip & Dan Heath: https://a.co/d/596tuF4 — PowerSheets Intentional Goal Planner: https://cultivatewhatmatters.com/collections/powersheets — PowerSheets Facebook Community: https://www.facebook.com/groups/PowerSheetsGroup   // Connect with Us // — Subscribe to the Cultivate What Matters Podcast: on iOS, go to our iTunes page and click subscribe. On Android, click this podcast RSS feed link and choose your podcast app. If needed, you can copy this link directly into your favorite podcast app (like Stitcher or Overcast). Or follow us on Spotify!   — We would love it if you took a few minutes to leave us an iTunes review to help spread the word about Cultivate What Matters! We want to invite more women into our conversations!   — Visit Cultivate What Matters for delightful resources to help you design a more intentional life.   — Subscribe to the Cultivate What Matters newsletter and receive free intentional living resources in your inbox.   — Like Cultivate What Matters on Facebook.   — Follow @CultivateWhatMatters on Instagram for all things Cultivate What Matters!   — Engage with other PowerSheets users in our exclusive Facebook community: The PowerSheets Group!   — Read the Cultivate What Matters blog for encouragement throughout the week!  

Los momentos decisivos son los momentos pequeños y significativos que enriquecen nuestras vidas y nos brindan buenos recuerdos para mirar hacia atrás. En El poder de los momentos, los hermanos Chip y Dan Heath analizan los elementos que definen los momentos y le enseñan cómo usarlos para que las experiencias cotidianas sean significativas y memorables. En este episodio podrás aprender cómo elevar los momentos con sorpresas encantadoras y deliberadamente aleatorias y multiplicar sus momentos de celebración en su viaje hacia tu meta. El libro esta basado en fenómenos psicológicos y las ideas de la naturaleza humana de los hermanos Heath. 

As a creative entrepreneur, you're an expert (or you soon will be!) in your field. And, you might like to find a way to teach others what you've learned so you can make an income and an impact. So, how can you sell your knowledge and serve your fellow industry professionals? Well, course creation may be just what you've been looking for! Creating an online course⁠—and selling it to others in your industry⁠—will let you do what you love, earn more money, and give your students tools to improve their skills. And, today's guest, Melissa Guller, is on a mission to help small business owners do just that: share their expertise by adding online courses to their growth strategy. Melissa is the founder and CEO of Wit & Wire, where she helps online business owners share their expertise and reach a wider audience with podcasting. She's worked for Ramit Sethi at Teachable and produced multiple U.S. Top 50 Podcasts, and her top-ranking podcast, Everything is Teachable, came in as the #2 Career Podcast in America. Melissa has also helped almost 2,000 podcasters through her Wit & Wire programs, and she loves teaching entrepreneurs with her online courses on podcasting and course creation. Building and selling these courses has allowed Melissa to increase her revenue and enjoy more freedom in her personal life. In this episode of Priority Pursuit, Melissa explains how to create an online course so you can share your expertise with other industry professionals. She also provides tips for selling your offer, budgeting for course creation, making time in your schedule to create courses, and more. In this episode, Melissa discusses:  When (& why) creative entrepreneurs should create an online course What steps should creatives follow to outline, design, & sell their online courses? Stage 1: Validate Stage 2: Elevate Stage 3 Automate Melissa's selling tips for creative entrepreneurs How creatives can still build & sell courses if they have a busy season (ex: wedding photographers in the summer) How much creative entrepreneurs should budget to create an online course What kind of income creatives can expect from selling online courses You can find a more detailed version of this episode's show notes at: http://victoriarayburnphotography.com/create-online-course-share-expertise/.  Mentioned Links & Resources Finish by Jon Acuff - https://amzn.to/3Sdaevq  The Power of Moments by Chip & Dan Heath - https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765  Free Wit & Wire Download: Online Course Toolkit - https://witandwire.com/download/online-course-toolkit/  Listen to the Wit & Wire Podcast - https://witandwire.com/podcast/  Take a Wit & Wire Course - https://witandwire.com/courses/  USB Plug-in Microphone - https://amzn.to/3BwYlJU  Webcam - https://amzn.to/3xBqXAB  Teachable - https://teachable.com/pricing  Save 50% on Your First Six Months of QuickBooks Self-Employed - http://victoriarayburnphotography.com/quickbooks/ Receive 50% Off Your First Order with Photographer's Edit - http://victoriarayburnphotography.com/pe/  Receive $20 Off Your First Pair of Rothy's - http://victoriarayburnphotography.com/rothys Join the Priority Pursuit Podcast Facebook Community - https://www.facebook.com/groups/179106264013426   Follow or DM Victoria on Instagram - https://www.instagram.com/victorialrayburn/  Follow Victoria on Pinterest - https://www.pinterest.com/victoriarayburnphotography/

Dagens boksammendrag i EXPresso Coffee Reads er boka Made To Stick (Why Some Ideas Survive and Others Die), av brødrene Chip & Dan Heath. Made to Stick undersøker reklamekampanjer, urbane myter og overbevisende historier for å finne de seks egenskapene som får ideer til å feste seg i hjernen vår, slik at du ikke bare vet hvorfor du husker noen ting bedre enn andre, men kan også spre dine egne ideer lettere blant de rette personene. Chip og Dan Heath er en broderlig tankeledelse, og er forfattere av Made to Stick: Why Some Ideas Survive and Others Die (2007); Switch: How to Change Things When Change is Hard (2010); og avgjørende: Hvordan ta bedre beslutninger i liv og arbeid (2013). Chip Heath er professor ved Stanford Graduate School of Business og Dan Heath, seniorstipendiat ved Duke Universitys CASE- senter, som støtter sosiale entreprenører. Gode ideer er: interessante, enkle å ta action på og lett å huske. Forstått, husket og har en langsiktig innvirkning. SUCCESS Modellen Simple – Fine coren i ideen vår, ikke fortell om for mange ideer på en gang Unexpected – Hvordan holder vi publikums oppmerksomhet og interesse, det uforventede gjør oss oppmerksomme. Concrete – hvordan gjør vi ideene våre konkrete med enkle data og mål Credible – ideer sprer seg bare hvis de blir trodd på. De må være pålitelig, autentisk og troverdig. Emotions – Hvordan får vi folk til å bry seg om våre ideer? Få dem til å føle noe, hva har de å tjene på ideen, folk bryr seg om folk ikke tall. Stories - Hvordan får vi folk til å agere på vår ide? Historier viser visdom. The curse of knowledge The curse of knowledge is a cognitive bias that occurs when an individual communicating with other individuals assumes they have the background knowledge to understand. This bias is also called by some authors the curse of expertise Hvis du ønsker at ideene dine skal bli husket ikke fortell om hele ideen på en gang, folk ønsker å vite hvordan ting ender før de begynner å fokusere på noe annet. Hvis det er noen bøker som du ønsker at vi skal snakke om, skrik ut! Expresso på sosiale medier

[242] Ideas come in all shapes and forms, but often, they originate from dialogues, experiences or observations. To create products or services that serve others — and more than that, make a difference in their lives — we must welcome new perspectives. Allowing our hunches to connect with other people's hunches typically leads to better results. Featuring Phorest's Chief Product Officer Patrick "Paddy" Monaghan, this episode explores the concepts of product mindset, perspective, tunnel vision and stickiness whilst diving into Paddy's experience developing products and features within the hair and beauty industry. Links: Apply for the Phorest Growth Fund (Applications for 2022 close on May 1st): https://www.phorest.com/resources/the-phorest-growth-fund/ Learn more about The Tipping Point by Malcolm Gladwell: shorturl.at/aenvE Learn more about Made To Stick by Chip & Dan Heath: shorturl.at/aAFT4 Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

Part 2 of 2. What is true about leading in different environments? What does it mean to have "a seat at the table"? Why are you so passionate about mentoring?Shoutouts and References: Shorter University, Gayla Darville, Dub's Dad, Decisive by Chip & Dan Heath, BCILHost: Mark SuroviecGuest: Dr. Robert H "Dub" Darville III PhD CPA For more info, visit www.workplaysolutions.com or email mark@workplaysolutions.comFollow us on Facebook: WorkPlaySol

Neste segundo episódio da semana dedicado aos irmãos Chip e Dan Heath, o Andrea explora a fundo os mecanismos de como funciona a psicologia da mudança, ou do "change management", dentro das organizações, e como melhor equilibrar o conflito entre a mudança e o status quo.

Neste episódio número 81 da segunda temporada, patrocinada pela Oi Soluções, o Andrea comenta a fundo 2 frases de Chip e Dan Heath, irmãos que juntos publicaram algumas das mais importantes teorias sobre experiência do cliente, que falam sobre como gerar experiências de impacto para o seu cliente, e sobre como fazer onboarding de novos colaboradores em um cenário de trabalho remoto.

If you know anything about us, you know we are big fans of reading books and learning constantly. We both read dozens of books each year, which a large portion of those being business books to keep our wheels turning, spark new ideas, and expand our knowledge. Today we're about to drop 5 business books you need to read in 2022. If you haven't already listened to it, we have another podcast episode with our favorite business books and what they taught us. You can go back and listen to that on Episode 70.   Show notes: https://theheartuniversity.com/196-5-business-books-you-need-to-read-in-2022   Better Help:  www.betterhelp.com/heartandhustle Save 10% off your first month with Better Help!    The Heart Shop Contract Templates: www.theheartuniversity.com/shop In addition, use code "HEARTU" for 10% of contracts.    Book links:  Obsessed by Emily Hayward: https://amzn.to/30xdbS2 Traction by Gino Wickman: https://amzn.to/32eq9VH Rocket Fuel by Gino Wickman: https://amzn.to/3kPrPLM Made to Stick by Chip & Dan Heath: https://amzn.to/3FuiTTO Beyond Success by Brian Biro: https://amzn.to/30FRiQU The Tipping Point by Malcolm Gladwell: ​​https://amzn.to/3Frru9L Thinking In Bets by Annie Duke: https://amzn.to/3qQGI4o   If you want to connect with us and other listeners in the Heart and Hustle community join our Facebook group here.   Follow along: www.instagram.com/mrslindseyroman www.instagram.com/evierupp www.instagram.com/theheartuniversity  

Announcement: Do register for the Agile Coach conference (30 March 2022) at www.gladwellacademy.com/events. Theme: ‘Changing Times Require Agile Minds'. Hosted by Gladwell Academy with a dynamic line up of speakers (amongst whom I'm honoured to be counted), it promises to be an exciting event for networking, learning and sharing experiences. For more information and the opportunity to grab an Early Bird price, go to www.gladwellacademy.com/events. Bio: Renate Cremer is a trainer at Gladwell Academy. Renate's interest in learning and growth is rooted in her background as a labour and organisation psychologist. She specialised in Training & Development and has been actively involved in innovating HR processes as an HR Business Partner for companies operating globally. Her professional background, along with a strong empathetic nature, gives Renate a wealth of knowledge about human interaction & behaviour, complex organisational structures and corporate environments. She thrives on helping individuals and groups to carve out learning paths in their professional trajectory. Renate is an Associate Certified Coach (ACC), issued by the International Coaching Federation (ICF) and a certified Scaled Agile Program Consultant (SPC). In addition, she is authorized to teach, facilitate and examine for Agile Scrum Foundation, Professional Product Owner (PSP01), Professional Scrum Master (PSM1) of Scrum.org and is DISC certified. Renate is an authorised instructor for ICAgile. Renate believes in continuously exploring our potential and 'a life full of learning'.   Social Media/ Website: Renate Cremer LinkedIn: https://www.linkedin.com/in/renatecremer/ Gladwell Academy Agile Coach Conference (March 2022). Theme ‘Changing Times Require Agile Minds' https://www.gladwellacademy.com/events Books: Thinking, Fast and Slow by Daniel Kahneman https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576 EQ, Daniel Goleman https://www.bol.com/nl/p/emotional-intelligence/1001004002776713/?bltgh=rj36wwi4m4AvAjRuKW5PDA.2_18.22.ProductImage Noise: A Flaw in Human Judgement by Daniel Khaneman, Olivier Sibony and Cass R. Sunstein https://www.amazon.co.uk/gp/product/B08LCZFJZ2/ The Power of Habit: Why We Do What We Do and How to Change by Charles Duhigg https://www.amazon.co.uk/Power-Habit-Why-What-Change/dp/1847946240 Atomic Habits by James Clear https://www.amazon.co.uk/dp/B01N5AX61W/ Empathy: Why It Matters and How to Get It by Roman Krznaric https://www.amazon.co.uk/Empathy-Why-Matters-How-Get-ebook/dp/B00FAXJJHM/ Switch: How to Change Things When Change is Hard by Chip & Dan Heath https://www.amazon.co.uk/Switch-change-things-when-hard/dp/1847940323/ Transcript: Ula Ojiaku: Hello everyone! My guest today is Renate Cremer - an Agile Coach and Trainer with Gladwell academy. Prior to becoming an agile coach, she trained and practiced as a labour & organisation psychologist. Amongst her multiple qualifications, she is a certified SPC (Scaled Agile Program Consultant) and an Associate Certified Coach with the International Coaching Federation (ICF). She is also the chairwoman of the Agile Coach Conference – an annual event for coaches and leaders in agile teams and organisations. I had lots of ‘ah-ha!' moments recording this episode with Renate. We talked about what the Agile Coach does for a team and the wider organisation; explored some proven effective coaching techniques that have worked for Renate and many other interesting topics. Without further ado, my conversation with Renate. Thanks for listening and watching! Ula Ojiaku: Thank you so much Renate, for making the time for this conversation. Renate Cremer: Yeah. Thanks for inviting me. Ula Ojiaku: Great. My pleasure. Now, could you tell us a bit about how you ended up where you are currently right now, Renate? Renate Cremer:  Yeah, sure. So, I'm currently working as an Agile Coach and an Agile Trainer in a more or less consulting firm. So, what we do is we broadcast the Agile mindset, and then see where there might be any opportunities for either individuals or teams or whole organizations to go in a transformation. And in that perspective, I'm coaching teams. So, like more operational on a team level, and it's about thinking on longer term perspective. And then your question was, how did you get there? So, this was something that wasn't my idea in the beginning. So, I was like, when I was a kid, I wouldn't be thinking like, ‘I'm going to be an agile coach, for like, …' Ula Ojiaku: We didn't know what that was. I didn't know what that title was. Renate Cremer: It didn't even exist, maybe? I don't know. agility did. But um, no, I am coming from a family, which has really engaged in people and human behaviour and how we all relate and the community thinking and building and both of my parents are psychologists. So, I always thought I will never ever study psychology, because the only thing we will talk about is like, what happens when we do such a thing or how do people react or what's productive, was kind of productive? And there I ended up studying psychology in the end. Ula Ojiaku:  Interesting. And do you have any regrets for going the path, going down that path? Renate Cremer:  Well, the funny thing is, it's interesting if you say this, because even as a psychology student, I went for the labour and organization. So, it's really more on teams and on work motivation and on the workplace. Because obviously, our workplace has been changing tremendously in the last decades. And I never thought it I'm like, as a psychologist would end up in like these more organizational structures. But then the path has now been shaping just through coincidences and interested in team dynamics. And now I'm really glad that I'm here. And the funny thing is never anticipated on it happening like this. Ula Ojiaku:  So, how did that bridge you know, when you went into the, you studied psychology, and then you were, you specialize in, in the psychology of organizations, if I may put it that way, how did you get end up being an agile coach and trainer? Renate Cremer:  This basically came for you one of my friends. So, I was at that moment in a position where I was mentoring or maybe supporting team managers. So, they were facing some struggles with their team, and how could they optimize to high performance. And my friend told me, hey, this is interesting, because what you're doing links directly to a lot of the practices we see in agility or in Scrum, even. Only you name it differently, you're talking about personality styles, or resistance or conflict behaviour. Well, in Scrum, we use a structure. And we follow a cadence of the structure in order to resolve all the issues that you're thinking about as well. But we, there's a little bit of a gap. So, this like, I thought that in agility, we don't talk about that undercurrent, the softer side. And in psychology, we don't talk about the frameworks and the structures so those could be bridged really nicely. Ula Ojiaku:  Interesting and actually both are complementary because you can't have one without the other. But you need the hard, will I say data and facts but you also need the you know, the softer side because not everything is encompassed in data or framework and you have to be able to adapt to contexts. If it were to be a computer, you know, you could put in a program and you get the same thing out consistently. But when it's humans never, you can never have the same outcome for with two things never. Renate Cremer: And that makes it fun as well, right? Ula Ojiaku: It makes it fun and yeah, and that's what (why) you know, they say variety is the spice of life. So, what would you say then or who would you say is an agile Coach in your definition? Renate Cremer:  In my definition, interestingly, you specified like that, I would say that what I try to be as an agile Coach is the go-to person for either any, like, impediments that members or roles or organizations face and that you're going to think along with the person or the team in order to strive for a better next step. And obviously, try to make it small and incremental on top of that, because it's not only about receiving questions, but on top of that, I think a very, very crucial role of an agile Coach is being the person that's able to zoom out. And looking to get a perspective, (the Agile Coach is) there to take the time to observe what's going on, and there to reflect on (what's happening in order to identify), hey, this is what's happening. In out of (that is, based on one's) experiences, or like knowledge or theories, we know that it (the situation) can be improved. So, let's prompt (come up with) a new idea (for solving problem) and then set (up) a pilot or an experiment (to see if this works). Ula Ojiaku:  Now, that's an interesting concept. And something that jumped out to me, as you were speaking, is that you know, as an Agile Coach, you zoom out… So you're looking at the big picture, not just focusing on what's happening at that time, point in time. So, would you say that it's helps for the Agile Coach to kind of be a bit removed from… you know, what's happening as a kind of a third party, but still part of the team? Renate Cremer:  I think that's a nice way to phrase it. You definitely want to build on creating this trust. And this is a trustworthy relationship with psychological safety. So, it is a connection, but then still, indeed, on a little bit of on the side, because you're not involved in the product or the solution that the team is working on, but on the process. So, you are attached and (yet) not attached. Ula Ojiaku:  Yeah. In a way that's a good thing to have, cos you wouldn't be as… you'll be a bit detached from the happenings and might be, hopefully a bit more objective about what's happening instead of being too emotionally attached to the outcome of conversations, for example. So, apart from because you mentioned, you know, observing, helping the teams to, you know, look at their processes, and hopefully, you know, work towards getting better outcomes. Now, what else, what other roles could an Agile Coach play? Renate Cremer:  It's interesting (thing) is that it's very diverse in the perspective of ‘are you an internal agile coach, or external?' So you can really go from operational to tactical to strategic decisions or application of what you're doing. So, in a kickstart of a new transformation, you would be very operational, teaching about the agile mindset. So, you share the (Agile) manifesto and the principles behind it, the values that we know like respect and transparency and openness and such, and really advocating why this can be relevant, then we can address the phrase of you better be agile than just do agile or… with Scrum, it's the same, because otherwise you're just missing your goals of coming to high performance. Yeah! So, that would be like, like very operational, but also on road mapping in where do we see an organization, like moving towards? Or how can we optimize the time to market or new markets to reach for customers? This could also be in collaboration with an Agile Coach. Ula Ojiaku:  Yes. So, what about, you know, the framework proposed by Lyssa Adkins, which you also taught us during the IC Agile Coach course? Because I was your student on that course. And I really found it very valuable. So, I mean, in her framework, she was also suggesting - you've already mentioned the part of a teacher. There's also facilitator, maybe technical expertise or business expertise and all that. What's your view on that (i.e. Lyssa Adkins') framework and guidance? Renate Cremer:  It's a beautiful framework to explore, your competences also your background and optimizing your skill. So, Lyssa Adkins is talking about the process side; you want to facilitate the Agile process moving further. This would be… like, with your detachment you've spoken about before, you're next to the team. I think you walk the path together (with the team). And then like the team executed, the organization executes, but you're like facilitating it to be happening. And on the same process side, you also mentioned mentoring. This is where you bring in your experience that you have been gaining with other assignments or maybe at other departments in the organization. And you mention okay, this is a question that has been raised, like, for example, how to move forward with a team that has… ermmm.. too little time and therefore cannot execute on Scrum because it will become (an) overhead. And then from your experience, you're going to share some ideas. That's on the process side. And on the other side, content wise, which is what we just touched upon with teaching. It's also important to share and advocate the knowledge of the agile reasoning and mindset and this - the teaching, it would be really transferring knowledge. So, then you're the content owner, you transfer the knowledge. Yeah. And on the coaching side, (even though) you have the answers yourself – of course the coachee has the answers herself. You're just asking questions to bring that further (that is, draw them out). Yeah. So that's the four competencies from our framework. Ula Ojiaku:  Thanks for going through those, Renate. You know, when I mention the word ‘coach', most people you know, tend to… their minds tend to go to the sporting context. And sometimes I've had to resort to explaining my role as an Agile Coach in that context because that's something they can identify with. And I usually tell them, ‘you know what? The coach might not be the best player at that sport, but because they have that – to use your words – they're able to zoom out and see the big picture. They are committed to making (enabling) the players to play their best game. And to equip them to play their best game. The same thing with me as an Agile Coach. I may not know the intricacies of your role as well as you do – and that's ok. The key thing is I'm here to help you to play your best game and to incrementally get better over time. Now, what's your view on this perspective? Are there any parallels between, you know, the role of an Agile Coach and a coach in the sporting arena? Renate Cremer:  Yeah, yeah, I love the way how you, you explain this just now as well, because there, there are definitely parallels and as a sports coach, you will help the team in order to come to that high performing, I love the word high performing, because we wanted to have the same in the workplace once optimization of all these individuals that are all totally different, that have their own story to tell that communicate and behave in their own way. And how can we, yeah, be undecide? Indeed, with us, and then and not being like a content owner, but you're more process owner, so to push them forward? And to be some sort of like, what would you like to call as well as servant leader, so it's not about you, it's about the group. And it's about the transformation there and the transformation goals, they set themselves. So, if the parallel works, and it's, it's a proper way to explain, and definitely that works, because maybe previously, we have been thinking about managers in a traditional form, which are maybe more of the expert, which tell you what to do. And we're nowhere like that, we really want to see like the you, you know, all the access to expertise, and you have the expertise and you know, about all the like relevant information with regards to the solution you're heading towards, and a coach is just there to make that more smooth. Ula Ojiaku:  Great response. Now, from your perspective, on your experience, what are some of the effective coaching techniques that have worked for you? Renate Cremer:  Yeah. Yeah, interesting. This is something that a lot of coaches are like, exploring well, what has impact? And how do we move this forward? Because there's so much to do, and what will be our first step. So, what I love to do, just with any new assignment or like team is just first explore the context as it is now. So, setting interviews with each thing, every one of the team, and the people surrounding the team, or the organization like the most relevant stakeholders, and just assess, where are we at, what do we really, really see that is that helps us to move further and what are like, blocking issues? And if you assess all these blocking issues, then that's your first step in towards making your roadmap for new interventions. And then very targeted, very, very specific, it's about active listening and asking powerful questions like, what makes your work valuable for you? What provides you energy? What's your energy drainer? Like these are the questions that sometimes, people are not even used to, like responding to or getting asked. Ula Ojiaku:  So, what makes a powerful question powerful? Renate Cremer:  If there's a silence like this… so this is what we have powerful question. If it's a question, I would say that brings reflection on where we're at now, but what would I actually want? And then the next step would be how to get there. Ula Ojiaku:  Great, so powerful question makes the receiver of the question reflect on where they are now, where they want to be moving forward and also how to get there? Renate Cremer:  Yeah. Oh, and you need multiple powerful questions in order to address all of these but indeed, this is what we're trying to achieve here. Ula Ojiaku:  Yes, in the coaching process. So, what do you say for every coaching session that you do and do you always like sets targets for the conversation in terms of expected outputs and outcomes? Or do you sometimes have, you know, like, well, I say like free form conversations which with no set agenda? Renate Cremer:  Well, in even if you have an informal conversation, it's very, very helpful to think and think yourself of what do I want to get out of it? What should the other person get out of this, but also just address it? So, just before this conversation, we had a coaching conversation, which was about an hour or a little less than that, I would always start with, obviously, how are you? And then what's going on, but what would make this conversation impactful for you? Because our time is spare (precious), and if, like in informal conversations are important, so you do need to, like, have icebreakers and connect to each other. But I would always want to know, like, what's in (on) your mind? What do you want to talk about? Well, where are we heading towards? Ula Ojiaku:  Yeah. So that you're able to evaluate at the end of the conversation, you know, was it really successful or not? Renate Cremer:  This is, this is indeed one of the more important things and on top of that, also to make sure that we don't go into assumptions because there's like, our, brain is full of feeling… like continuously filling gaps. So, we continuously go and jump into assumptions and we anticipate on what the other person most likely wants to do but without checking, we never know. Ula Ojiaku:  True. And the thing is, we see the world from our worldview, which is coloured by our individual experiences and what we've been taught. And for each person, even if we're from the same family, sometimes, we still tend to have like different worldviews, because we have our personalities and all that. So, I really like the fact that you pointed out, you know, you don't want people to base, to kind of impose their assumptions - unstated assumptions especially - in a conversation. Now, you are also hugely into the you know, emotional quotient and leadership. Could you tell us about this? Renate Cremer: Yeah. So, this actually originated again, back to my studies, when I did some research in conflict resolution, and within a manager or leader in how to deal with relational conflict and task conflict, and this is where my interest it's like, started to happen with regards to KV actually need conflict as well in order to innovate again. So, that triggered me a bit. And then what we noticed is that our leaders that had a higher like EQ how you say it out? Yes, Emotional quotients. They, it was easier for them to adapt towards going from a like disruptive conflict towards a productive conflict because we need to conflict but they need to help us instead of totally block us out. Ula Ojiaku: Yeah. Renate Cremer:  So, it's dependent on the leader in order to, like, tilt the conflict into a new way of behaviour. And I thought that was extremely relevant because we, as a society, focus on IQ, like the intelligence rather than on the emotional quotient. So, how can we have such a focus to that intelligence in IQ, but then EQ is not there? So that's, that's fascinating. Ula Ojiaku:  Yeah, I agree that, you know, for a long time, the focus has been on the IQ, you know, the intelligent quotient how intelligent someone is, and you know, who's admitted to the Mensa, I can't remember what the name of that society is. But life is not just about, you know, one type of intelligence. Can one improve one's EQ and then, if so, how can leaders identify where they are and what to do to improve this? Renate Cremer:  Well, if you find me the answer to the first question, then we're gonna start our own organizations together. Because this is a few, I think, two years ago, I was with one of the one of PO in the training, we were talking about this, and we made a little workshop about emotional intelligence. And then we went into some research and then it stated that you like very like in life that I'm going to frame to now, but on this side of the spectrum, you have people that are totally experts, they know every single detail about one element of whatever technical expertise they're in. And on this side of the spectrum, you have people that are more generalists, and they are very this meta viewing, or they love it and they are about narratives and storytelling. Well, if on this side there, there would be experts, you go for storytelling, and they provide you facts. And we try to link this, because in the brain, you see that it's about bridging from this side of the brain towards the other side and maybe the neurons, would you hire all over the place. So, it's just a different brain structure, which fascinated me and every kind of, it blocked because, if it's a structure in your brain, and it's how are the connections with the neurons are made, then it is trainable. I definitely think it's to train in a certain extent, but I don't have the answer to what extent because maybe, obviously, what you mentioned, so it's sports, maybe you're perfect, you like running and then you have your effort actually, body for running. I don't and that's in our like, how we are like the built the structure of our body. And we can train it obviously, but I will never be as good as in running as you are. And I think this is what we try to what we want to explore with regards to this whole leadership topic. Everybody can set the fundament and that I'm 100% sure of that's just a matter of being aware of the impact of emotional intelligence and intelligence and training yourself in asking the right questions or stopping and doing in the meta viewing and going into system thinking and, and like etc. But the answer to how to assess where you're at, I'm not sure. Ula Ojiaku:  Well, I think it's a homework for myself. Maybe you can feel free to join me if you want to look at that. So, what books would you would you recommend for someone who wants to learn more about these topics? Renate Cremer: All right, great. Great. Yeah. So um, there's definitely Daniel Goleman, which is called, Emotional Intelligence he's really known. So, these books I'm really fascinated about just another one would be the book, Empathy, which is obviously there on the shelf, but just about Agile right now. And then on top of that, with regards to this, the brain structure and how to go around like this flexibility in moving for motivation, styles, behaviour, I like Switch a lot. So, it's very interesting on, like, how does our rational and our cognitive relate to each other and how can we even use to go through it, a transformational journey. Ula Ojiaku:  Yeah, I think Switch is written, was written by the brothers, Chip and Danny I believe, yeah, I have listened to a couple of their books. And yeah, and have you enjoyed that writing style? Sorry to interrupt that, was there any more books you had in mind to share? Renate Cremer:  Yeah, the last one I keep on referring every single time is the Power of Habit and why? Because the principle of the Power of Habit it is so simple. It's, we are all known to go into this habit and it connects us to assumptions and to jumping into conclusions. That's habits because we need that in order to measure that, not getting overwhelmed, or that they're like we can handle everything that happens during the day, knowing at the workplace, what our habits are, and how to move from the one trigger to. Ula Ojiaku: A reaction? Renate Cremer: Yeah, no, not a reaction. But a reward from the trigger to a reward, we can build ourselves new routines. And I think that was really fascinating. Because as a leader, what, also as a Coach, or also as an individual, think about triggers, rewards, and then building new routines in order to go into change behaviour. Ula Ojiaku:  It's almost like, the book, it reminds me of the book, Atomic Habits by I can't, is it James, I can't remember the author. But you know, there was also something about when you want to create positive habits, also kind of associate with it, you know, some sort of reward is almost like the Pavlovian response, where you know, but you know, the experimenter was, he would ring the bell, and feed the dogs. And then at the point in time, where he rang the bell, the dogs were salivating. In the same way, for example, if I want to get into a more, you know, healthy routine, exercising regularly, I could put my you know, place my exercise gear in place, and then maybe reward myself with an episode of my favourites series, you know, for that day, so I'm associating it with at the end of this exercise, I'll get to watch 30 minutes of my favourite series. And at some point, in time, there'll be a positive connection between these beneficial habits, and something that I'm going to get from it as well. Renate Cremer:  Yeah, it looks so similar. And just if we bridge that to our workplace culture of an organization has exactly the same patterns, right? So, how can we use any relevant triggers in order to bring ourselves to our transformational behaviour, because that's what we want to do. Ula Ojiaku:  But it wouldn't mean this is something I could talk about for ages and ages but we don't have the time. Now, but I'll ask you this one last question. Now, once there are meant to be like positive associations, or we should create that those connections between you know, the change or the actions we need to make towards the change and positive rewards that would be associated with them, is it possible that at some point in time, you know, these could be turned into weapons, you know, like a carrot and a stick? And if it's possible, how can we strike the balance survey, you know, we don't go too much into okay saying, okay, we're getting people to conform, or they would just temporarily adapt how they're behaving just because of the reward. They're not doing it, you know, it doesn't get to be a culture or a norm, but it's more like, okay, this is a behaviour, I think leadership would reward and I'll do it as long as it pays. Renate Cremer:  Would you say that you like the context of reward in this extent? How do you, do you see that as a, like a salary or bonus or would we refer reward is more than justice? Ula Ojiaku:  It could be anything. I mean, because for different people that vary, I mean, and research has proven that there is an extent to which you improve someone's salary, then it stops being of any consequence at all. So, it now goes into the back to Simon Sinek's… who was it that wrote (the book)…? But yeah, so there is a limit to what you know, so in a bonus, or salary could do, it does to an extent, improve people's performance, but at a point in time, it stops the matter. So, reward could be anything. Renate Cremer:  Right. And yeah, so I agree with you. There, like there's been like the intrinsic or extrinsic kind of reward, right? And if we can find a way to connect to everybody's intrinsic rewards, then I think it's really about something doing for yourself, rather than because leadership wants to. Ula Ojiaku:  Now, that's a great answer. Thanks, Renate. So, thanks for sharing, you know, some book recommendations with us. These will be in the show notes. Now, would there be anything else you'd like the audience to know about? Renate Cremer:  Right. Yeah. So, what's interesting, what we see happening in like the function of being an agile coach is that we really see a need for communities. And people are trying to find each other talking about what we have been talking about today as well, what is our techniques, but also what is our perspective, which way are we heading us like a community of coaching and an ambassador of the Agile Movement? And therefore, at Gladwell Academy, where I'm working, we introduced a conference, which is the Agile Coaching Conference. And we're heading towards the new edition on the second edition. And it would be really great to just to spread the word, because there aren't going to have like lovely speakers like yourself as well. So, glad that you can join us. Ula Ojiaku: My pleasure. Renate Cremer: Yeah. And I think it's a great start to sharing all our knowledge and ideas, because this is something we can never do alone and we need each other. Ula Ojiaku:  Definitely. And it is an exciting, it promises to be an exciting event. So, could you clarify, is it going to be in-person or virtual events? Renate Cremer:  Right? Yeah. So obviously, we don't know exactly what's going to happen. But at this moment, we anticipate an event in Amsterdam, obviously, which speakers locally but also virtually connecting to arts with breakout so that we go into small workshops with keynotes etc. If by things might change, and obviously we go 100% remote, which we did in the previous year, as well. Ula Ojiaku:  Okay, and where can the audience find out more about the Agile Coaching Conference, as well as how can they reach you? Renate Cremer:  Right? Yeah, so if there's any interest into the gladwellacademy.com website, this is where we indeed find both are efficient on transformation, the coaching and the training itself and also a direct link to events and then it says the Agile Coach Conference. So, this is the best way to reach out. Ula Ojiaku:  Okay. And what about you personally? Are you on social media, do you, welcome people getting in touch with you? Renate Cremer: Yeah, definitely on their LinkedIn, it's an open account. So, Renate Cremer and then you find me for Gladwell, always very happy to connect and also to share some ideas for it and messages. Okay, Ula Ojiaku:  Thank you so much Renate for sharing these details, we will put them in the show notes for the audience to access. Now, before we round up, do you have any final words for the audience to close this out? Renate Cremer:  Definitely, definitely. I'm so glad that these sorts of conversations are happening because this is the only way to start talking about like, what are we trying to make happen? How do we support each other, as Agile Ambassadors and, and just learning from each other is as in the ideal mindset? So, keep on connecting all the dots and trying to find how can we best work together. Ula Ojiaku:  Great words of wisdom Renate. Thank you so much for sharing your vast knowledge and experience with us today. Renate Cremer: Thank you, Ula. Ula Ojiaku: My pleasure! That's all we have for now. Thanks for listening. If you liked this show, do subscribe at www.agileinnovationleaders.com. Also share with friends and leave a review. This would help others find the show. I'd also love to hear from you, so please drop me an email at ula@agileinnovationleaders.com. Till next time, take care and God bless!

Serotonin can change your life. Drink Whitefang Water and see the difference:) Two great book reviews: "The Power of Moments" by Chip & Dan Heath and "The Longevity Solution" by Dr. James Dinicolantonio & Dr. Jason Fung.

Hoe leer je jezelf goede gewoontes aan? En waarom zou je dat überhaupt willen, leveren gewoontes iets op voor je welbevinden? Kunnen we slechte gewoontes ook effectiever afleren? Werken stempelkaarten en beloningen ook voor volwassenen? En ook voor Eva? Welkom in deze aflevering over olifanten, berijders en paden; huilende baby's en stickers - alles over gewoontes dus. Dit zijn de links voor méér: Een blog van Maaike over waarom wilskracht overschat is Jonathan Haidt legt de metafoor over de berijder, de olifant en het pad uit in zijn boek ‘De Gelukshypothese' en ook Chip & Dan Heath gebruiken diezelfde metafoor en werken hem nog beter uit in het boek ‘Switch: veranderen als verandering moeilijk is' Zelf-Concordante doelen en het belang daarvan vind je terug in het werk en onderzoek van Prof. Dr. Ken Sheldon, in dit onderzoeksartikel bijvoorbeeld: Sheldon, K. (2014). Becoming Oneself: The Central Role of Self-Concordant Goal Selection. Personality and Social Psychology Review, 18(4). Retrieved from http://search.proquest.com/docview/1617268264/ En dit filmpje maakte Maaike ooit (voor een online training) over zelf-concordante doelen: Hier lees je alles over de training Mindfulness & Levenskunst die Maaike en Eva samen maakten, en je kan je je inschrijven. James Clear schreef het heldere boek ‘Elementaire gewoontes', met alles over aan-en afleren van gewoontes, en de vier elementen die we in onze aflevering opsommen En dan de leukste uitsmijter: op onze website kan je een overzicht downloaden van hoe je olifant, berijder en pad kan bewegen

What is cold email all about... Psychology + Sales + Story = getting a stranger to do something big (and usually uncomfortable) with less than 100 buttons on a keyboard.What you need to add to your book shelf to level up your cold email game (from Nate Wright) :Alchemy by Rory Sutherland ... to help you sell to irrational people in a wacky world.Decisive by Chip & Dan Heath ... to help you make better choices with your campaigns (and word choice)Atomic Habits by James Clear ... to help you make reading your emails a habitNever Split the Difference by Chris Voss ... to help you use empathy in a tactical (yet human) manner - has been especially useful when rewriting tone deaf crisis-messaging12 Rules for Life by Jordan Peterson ... to help you understand why people shy away from your truly useful advice or offerBe Obsessed or Be Average by Grant Cardone ... to help you embrace the 'sales' part of a sales emailThe Fish that Ate the Whale by Rich Cohen ... to help you accept business (and human) flaws always make a better story.A Hero with a Thousand Faces by Joseph Campbell ... to help you transform your boring email into a memorable storyThe Sword in the Stone by T.H. White ... to help you remember that just one email (or approach) can help your future clients/customersRewire by Richard O'Connor ... to help remind you just how hard you (and your prospects) resist change - even when things suckThe 48 Laws of Power by Robert Greene ... to help you *see* how the texture found in specifics can transform a bland message into something stickyNever Eat Alone by Keith Ferrazzi ... to help you see that true relationships, true influence, and true business success cannot happen solely in the inboxLike the show? Please subscribe & leave a review -- (even one sentence helps):Show WebsiteSubscribe on YouTubeSubscribe on Apple PodcastsSubscribe on SpotifyIf You Have a Question or Feedback, Email Here

Discussing peer perception vs peer pressure, why behavior is contagious and research to back this. Concepts from the book: Switch by Chip & Dan Heath. Enjoy! --- Send in a voice message: https://anchor.fm/mdrnac/message

Discussing the emotional side of the brain, expecting and reframing first failure, growth vs fixed mindset and Charlie Munger. Concepts from Swtich by Chip & Dan Heath. --- Send in a voice message: https://anchor.fm/mdrnac/message

J.D. Ewing is the President of COE Distributing, the largest furniture-only wholesale office furniture distributor in the United States.    We traveled out to Uniontown, PA to record this interview at the company’s headquarters, which includes a 300,000 square foot warehouse.   The company also operated hubs in North Carolina and Texas, which allows it to serve the entire continental United States.   Over the last decade, COE has been growing rapidly. He bought the family business back after an acquirer ran into bankruptcy in 2008/09. Now, they are named an Inc. 5000 company and a Top 100 Fastest Growing Business by the Pittsburgh Business Times year-after-year.   In this episode, Aaron and J.D. discuss the start of the wholesaling business, when J.D. has been an opportunistic buyer, and trends in office furniture. Pittsburgh’s best conference to Expand your Mind & Fill your Heart happens once a year.   J.D. Ewing’s Challenge; Optimize your life around work you enjoy.   Connect with J.D. Ewing Linkedin Instagram Website Office Source Furniture   Books Becoming Your Best: The 12 Principles of Highly Successful Leaders by Steve Shallenberger  Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick Lencioni The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip & Dan Heath   If you liked this interview, check out episode 396 with Kristy Knichel where we discuss family business, 3rd party logistics, and customer service. Underwritten by Piper Creative Piper Creative creates podcasts, vlogs, and videos for companies.    Our clients become better storytellers.    How? Click here and Learn more.   We work with Fortune 500s, medium-sized companies, and entrepreneurs.   Sign up for one of Piper’s weekly newsletters. We curate links to Expand your Mind, Fill your Heart, and Grow your Tribe.   Follow Piper as we grow YouTube Instagram Subscribe on iTunes | Stitcher | Overcast | Spotify

Episode 41: Brandon Turner is the host of the BiggerPockets podcast, Author of several best-selling books, and a loving husband/father! Brandon's books include: How to invest in Real Estate,  The Book on Investing in Rental Properties with No (and Low) Money Down, The Book on Rental Property Investing, The Book on Managing Rental Properties, and the 90 Days of Intention Journal. All of which can be purchased here https://www.biggerpockets.com/store In this episode of the Military Millionaire Podcast we talk about Brandon's journey from accidental house hacker to real estate investing mentor. We talk about his biggest regret as a real estate investor, as well as his biggest win! This is just what you need to hear as a young investor…newsflash, he was just like you and I when we started investing! We dive into the three levels of financial independence, how to achieve them, and how the military gives you an unfair advantage by achieving level one at a very young age! We discuss real estate investing as it pertains to hunting, one of the best analogies I have heard! This also explains why so many investors never stop investing…As Mark Cuban says “business is a sport!” Finally, we dig into Brandon's vision for the future for the “$50,000,000 Dollar Surfers” and how he created the coolest vision statement I have ever seen. With a vision this clear several things are clear to me: 1. they will succeed, 2. they will have fun doing it, and 3. I would like to work with a company like this! Haha. Be sure you follow along as they grow to 1,000 units in the next five years! There is even an analogy David Greene would be proud of in this episode! Follow Brandon Turner on Instagram @BeardyBrandon The Vivid Vision by Cameron Harold https://amzn.to/2JktAOO The Four Disciplines of Execution by Chris McChesney https://amzn.to/2RZCpA5 Rich Dad Poor Dad by Robert Kiyosaki https://amzn.to/30hhUlj The ABC's of real estate by Ken McElroy https://amzn.to/2LOI37l The 4-Hour work week  by Tim Ferriss https://amzn.to/30nCFMr Deep Work by Cal Newport https://amzn.to/2LJiTGX Digital Minimalism by Cal Newport https://amzn.to/2JvES1f So Good They Can't Ignore You by Cal Newport https://amzn.to/2YyvQad The 10X Rule by Grant Cardone https://amzn.to/2JuQ7aj The Power of Moments by Chip/Dan Heath https://amzn.to/2XqO2kI SUBSCRIBE: https://bit.ly/2Q3EvfE - Blog: https://www.frommilitarytomillionaire.com/start-here/ - Join me in the BiggerPockets Pro community! https://www.frommilitarytomillionaire.com/we-recommend-BP-Pro/  

Love Soaked Family Photography is OPEN for enrollment! If you wanna make images that make your artist heart sing, check it out here: https://brookeschultz.kartra.com/page/lovesoakedcourse It used to be that only writers needed to write well. Now, if you have a social media account or any online presence, words are your biggest untapped resource in getting peeps to remember, seek out, and pay you dolla bills for your creations. In this episode we transform the blinking white screen of death into a love story, including how to stop feeling like a slimy salesface when writing + the surprising truth about the whole purpose of your social media + online presence. Mentions: Love Soaked Family Photography course: https://brookeschultz.kartra.com/page/lovesoakedcourse Made to Stick by Chip + Dan Heath: https://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287/ref=sr_1_1?keywords=made+to+stick&qid=1554350085&s=gateway&sr=8-1

We all experience imposter syndrome, and this is the one mindset shift that's going to save you from following the crowd and ending up in the middle of the pack in your creative niche. Instead, with this mentality you'll be the leader in your industry, you'll make more money and have a greater impact--sounds fab right? Listen up to find out what it is and get actionable tips for implementing it right away. Mentions: Airbnb founder story: https://getpaidforyourpad.com/blog/the-airbnb-founder-story/ https://www.tonyrobbins.com/podcasts/airbnb-art-resilience/ Made to Stick by Chip + Dan Heath: https://www.audible.com/pd/Made-to-Stick-Audiobook/B002V0QVY6?source_code=GPAGBSH0508140001&ds_rl=1262685&ds_rl=1258208&ds_rl=1260658&gclid=CjwKCAiAmO3gBRBBEiwA8d0Q4j1f8mRAAz4aXZzn0VTE5TQEOUD4SWhxCcrMBIBv1zfH8ac7fNudbRoC2EEQAvD_BwE&gclsrc=aw.ds Love Soaked Family Photography Retreat + Online Course: http://brookeschultzphotography.com/april-2019-love-soaked-family-photography-retreat-course/ JLD Entrepreneur on Fire Podcast: https://www.eofire.com Impact of your entire social network: https://medium.com/the-mission/youre-not-the-average-of-the-five-people-you-surround-yourself-with-f21b817f6e69

As we wrap up our discussion of The Power of Moments by Chip & Dan Heath, we address how different aspects of your life and business draw others in and help them stay connected to your mission. Your purpose and your passion are two distinct parts of your life but only one of them is something others can understand. Find out which one in this episode.

Can you dramatize a problem so vividly that people are immediately looking for solutions? As we continue to discuss The Power of Moments by Chip & Dan Heath, we look at how to appreciate the truth when we appreciate the problem. Insight into your life is gained by taking action, and we discuss how to stretch yourself to reach that level of insight.

The Circle of Knowledge Podcast features exclusive content provided by the core team at Amplified Minds. Content includes book and topic discussions that will help listeners elevate their businesses and take their goals to the next level. Amplified Minds is in the business of helping coaches, speakers, mentors, influencers, and sales groups scale their programs and increase their sales by providing accountability partners and coaches to their clients. AM Accountability Partners follow up with each client and help them achieve their ultimate goals. This product currently sees a 98.5% success rate with all serious participants. This episode features a mastermind discussion by Matt Fritzsche, Brian Hubbard and Jon Kovach Jr. about the simplicity in your business messaging. For more information about Amplified Minds or the Circle of Knowledge Podcast, visit www.amplifiedminds.com. --- Amazon link for Made To Stick: https://amzn.to/2NbIsOd --- Music: dubstep - Bensound.co --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/circle-of-knowledge/support

Diana Elizabeth Steffen discusses her career as a lifestyle blogger, why becoming irrelevant scares her and how a called off wedding changed her life. Enjoy the show! Show Notes: 7:35 - “A creative entrepreneur at heart … “ 13:!5 - How Diana earns revenue as a lifestyle blogger. 19:41 - The type of networking that Diana did early on to grow her business. 21:35 - The beauty of thank you cards. 23:12 - Diana's burnout experience and how she works to prevent future burnouts. 26:55 - The cover of Phoenix Magazine. 33:44 - “What scares me is if I become irrelevant … “ 41:15 - How Diana handles her critics. 43:05 - “From out of the heart, the mouth speaks … “ 44:09 - Her wedding was called off three weeks before the date of the wedding. 47:37 - A letter to her future husband and the revision. 54:55 - “Being consistent and persistent … “ 56:48 - “Don't listen to anyone who tells you that you can't do it … “ 70:55 - Be prepared to take the leap! How to reach Diana: Website | Instagram | Twitter | Facebook | Pinterest Book Recommendations: The Power of Moments by Chip & Dan Heath

NEWSBlooloop’s Top 50 Theme Park Influencer ListAn interesting read to see the diversity of the industry.https://blooloop.com/blooloop-50-theme-park-influencer-list/#top50How Cedar Fair Scaled An Immersive Mobile ExperienceJim Denny VP of eCommerce: https://www.bloomreach.com/en/blog/2018/06/how-cedar-fair-scaled-an-immersive-mobile-experience.html Main Topic:Ask More: A Simple Guide to Asking More Effective Guest Survey QuestionsRecommended Reading1.Ask: The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy. By Ryan Levesque https://amzn.to/2ztMn7k2.Decisive: How to Make Better Choices in Life and Work by Chip & Dan Heath https://amzn.to/2u8ZeGQ3.Influence: The Psychology of Persuasion by Robert B. Cialdini https://amzn.to/2KKVSEeGeneral Notes1.Everyone should be surveying, no matter the size/level of experience.1.It doesn’t have to be complex.2.Understand what you’re going to use the data for and how to codify it (see below for biases)3.Don’t make the surveys too long, 3-5 questions max but 3 is ideal. 4.People are terrible at predictions.1.Ask: What did they not like, what did they do in the past.5.People are bad at giving examples without proper framing.1.Ask: ‘On a scale from 1-10 how would rate the ride?’ and then ‘why did you not rate it lower’6.The longer the response, the closer you are to a pain or peak point.7.Understand the Net Promoter Score belowa.Remember we want to move people up ranks to have incredible experiences and not waste too much time on the pits if they aren’t realistic.8.Understand the genre of the survey: QuantitativeQualitativeObservingNet Promoter Score (below)9.Use surveys to counter biasesNarrow FramingConfirmation BiasShort-Term EmotionOverconfidence About the Net Promoter Score:“On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague?” Based on their rating, customers are then classified in 3 categories: detractors, passives and promoters”https://www.medallia.com/net-promoter-score/ Brad’s Invisible Asymptotes Reference“I see many companies spend time analyzing funnels and seeing who emerges out the bottom. As a company grows, though, and from the start, it's just as important to look at those who never make it through the funnel, or who jump out of it at the very top.When companies run focus groups on their products, they often show me the positive feedback. I'm almost invariably more interested in the folks who've registered negative feedback, though I sense many product teams find watching that material to be stomach-churning. Sometimes the feedback isn't useful in the moment; perhaps you have such strong product-market fit with a different cohort that it isn't useful. Still, it's never not a bit of a prick to the ego.However, all honest negative feedback forms the basis of some asymptote in some customer segment, even if the constraint isn't constricting yet. Even if companies I meet with don't yet have an idea of how to deal with a problem, I'm always curious to see if they have a good explanation for what that problem is.One important sidenote on this topic is that I'm often invited to give product feedback, more than I can find time for these days. When I'm doing so in person, some product teams can't help but jump in as soon as I raise any concerns, just to show they've already anticipated my objections.I advise just listening all the way through the first time, to hear the why of someone's feedback, before cutting them off. You'll never be there in person with each customer to talk them out of their reasoning, your product or service has to do that work. The batting average of product people who try to explain to their customers why they're wrong is...not good. It's a sure way to put them off of giving you feedback in the future, too.”

Welcome to “Building Championship Mindsets. | the Podcast!” From the LockerRoom to the BoardRoom, our purpose is to help individuals, teams, and organizations understand and leverage the power of Mindset and Leadership to drive results and achieve sustainable performance excellence.       Dr. Amber Selking is the Mental Performance Consultant for Head Coach Brian Kelly and the Notre Dame Football team, and does speaking and training for sports teams and business organizations around the globe. She is an adjunct Professor in the Mendoza College of Business at the University of Notre Dame, where she teaches Strategic Human Resource Management. Prior to returning to graduate school, she worked in HR for a global manufacturing company, working at both the corporate and plant operation levels. Dr. Selking received her PhD in Applied Sport Psychology from the University of Missouri under Dr. Rick McGuire, her master’s degree in Sport and Performance Psychology from the University of Denver, and her bachelor’s degree in Management Consulting from the University of Notre Dame. At ND, Amber played soccer for the Fighting Irish before injury ended her career, after which she founded Notre Dame Christian Athletes (NDCA) in the ND Athletic Department. She currently resides in South Bend, Indiana, with her husband, Aaron, and their Doberman Pinscher, Rockne.      Leadership Principle  | COMMUNICATE WITH CLARITY & COMPASSION. Mindset Principle  | Storytelling     Championship Leadership Training |  Lead In: Be Intentional about Crafting your Message prior to every Meeting or Interaction.  Lead Out: Include at least one Story in each of your Communications.     Please get on iTunes to rate us and write a review for us! We are excited to complimentarily share this content with our audience, and your rates and reviews will enable us to continue sharing quality content. Also, please share the podcast on Facebook, Twitter, Instagram, and any other social media that you use, so we can continue Building Championship Mindsets around the world!   Thank you to our amazing sponsor, Brightview Medical. Check them out here to see how they are revolutionizing the healthcare industry.  If you are interested in becoming a sponsor, please email Dr. Selking at amber@selkingperformance.com        Referenced Links:  Email me to schedule a speaking engagement!: amber@selkingperformance.com  Check out our TWO E-BOOKS! "A Dream Come True: the Buzz on Greatness" &https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=amber+selking "Winner's Circle"   Selking Performance Group (SPG) Website: www.selkingperformance.com   Check out all our social media platforms for more Mindset & Leadership development!  Follow SPG on Twitter: @ChampMindsets Check us out on Instagram: @selkingperformance  Like SPG on Facebook: Selking Performance Group  Email me to schedule a speaking engagement!: amber@selkingperformance.com      Referenced Books: Start with Why by Simon Sinek Made to Stick by Chip & Dan Heath 

The other day I listened to Dan Heath share a story about college professors. It really moved me & inspired this episode. Here's a quick summary of the story he told. A group of college professors were asked what one or two things they'd want their students to remember 10 years later. Of all the things they'd teach, what was most important that they carry with them, understand or know how to do years into the future? The professors all shared their answers. Then, they were asked what percentage of their syllabus was dedicated to teaching that thing. Very little, it turned out. Not nearly enough. I thought about that question. If there was ONE SINGLE THING I could impress upon you guys with my podcast, one single skill, habit or mindset that I could guarantee you mastered and carried with you, what would it be? Today, I'm sharing that thing with you. I'm also promising to talk about & teach this thing much more regularly. Enjoy the episode! If you have questions or there are parts of it you want me to go more deeply into, make sure to leave a comment! https://primalpotential.com/464/ Resources Join the wait list for the Spring Fat Loss Fast Track! Want to give Thrive Market a try? Register through the link thrivemarket.com/primalpotential & you'll save an extra 25% + get free shipping on your first order! Follow me on Instagram The Power of Moments by Chip & Dan Heath

Main Topic: Use 'Elevation' to craft memorable experiences for guests at your attraction. Summarized from "The Power of Moments" by Chip & Dan Heath.News:General Data Protection Regulation (GDPR)Google's Mobile First Index (Why websites need to be mobile friendly)Snapchat Rolls Out New Analytics : Social Media Examiner

Adam Ashton and Adam Jones recap the best books, the best interviews and the best songs of the first half of Season 2 for 2017. Some of these are serious punches in the face and some and serious gold. You can find our respective Top 10 books below.   To enter the competition: www.whatyouwilllearn.com/contest To join our 'Brains Trust': www.patreon.com/whatyouwilllearn Join us on social media: Instagram = @whatyouwilllearn and Twitter = www.twitter.com/wywlpodcast   Adam Ashton: 10: Start With Why - by Simon Sinek 9: Purple Cow - by Seth Godin 8: The Lean Startup - by Eric Ries 7: Good to Great - by Jim Collins 6: Switch - by Chip & Dan Heath 5: The Millionaire Fastlane - by MJ de Marco 4: The Click Moment - by Frans Johansson 3: Predictably Irrational - by Dan Ariely 2: Influence - by Robert Cialdini 1: The Seven Habits of Highly Effective People - by Stephen Covey   Adam Jones: 10: Geting Things Done - by David Allen 9: Purple Cow - by Seth Godin 8: The Click Moment - by Frans Johansson 7: The Seven Habits of Highly Effective People - by Stephen Covey 6: Pale Blue Dot - by Carl Sagan 5: Daring Greatly - by Brene Brown 4: Lean Startup - by Eric Ries 3: The Start-up of You - by Reid Hoffman 2: Influence - by Robert Cialdini 1: The Millionaire Fastlane - by MJ de Marco

I interview Doug Stewart regarding his favorite resources to have a great year. Doug participated and attended more conferences last year in years past. He plans on doing more this year. Doug enjoys the networking and educational opportunities at conferences.  Doug is planning on being very intentional with his social media this year and encourages us to do the same. He took the Dale Carnegie course “High Impact” last year. Doug encourages anyone who communicates at work to take this course.  Made to Stick: Why Some Ideas Survive and Others Die by Chip & Dan Heath was a book that Doug enjoyed. He also recommends The Artisan Soul: Crafting Your Life Into A Work Of Art By Erwin Raphael McManus for those who want to tap into their creative side.  Doug encourages everyone to invest in themselves like Jeff Giagnocavo does. Jeff is constantly upgrading his marketing education by buying courses, attending conferences, and participating in masterminds. Jeff's store Gardner's Mattress & More has one of the highest AUSP in the industry! Be like Jeff!  He also recommend Pat Flyn's Smart Passive Income Podcast. Just Click Here www.smartpassiveincome.com/category/podcast. The best part is it's free! If you are considering doing a podcast Pat has a tremendous course which is free. Just Click Here www.smartpassiveincome.com/how-to-start-a-podcast-pod… Doug also recommends Andy Stanley Leadership Podcast. Just Click Here itunes.apple.com/us/podcast/andy-stanley…. Doug encourages owners, RSAs or reps who spend a lot of time in their cars to get a subscription to audible. I did a couple years ago and because I drive twenty or more hours a week it helps me to stay on top of the best business practices and best advertising and marketing ideas so I can help my dealers grow their business. He just took a great online course with Seth go den called Start Up School. Doug believes that success this year will 100% predicted by one's desire. You can reach more of Doug's thoughts right here, Just Click Here http://doug-stewart.com. For Shownotes go to peteprimeau.com

Doug Stewart and I interview Mark Kinsley about Kippo shorts, hybrid mattresses, Sleep Geek, marketing and getting things done without driving yourself crazy. Mark shares his inspiration for developing his new Kippo shorts. He discusses innovation versus improvements. Mark asked himself  the question “How can I make this experience better?” He suggests that this question should be asked everyday by our retail store owners, RSAs, and sales reps. How the term hybrid mattress helped shorten the selling cycle at retail. How Mark used the platform Kickstarter to launch his Kippo shorts. To see Kickstarter in action and see Mark's new shorts Just Click Here http://kipposhorts.com. He encourages us to find creative ideas to communicate quality and customer service to our retail consumers. Don't be afraid to copy great ideas. Borrow from other industries.  Mark mentions several dealers who are using Sleep Geek University to help train their new RSAs. One RSA doubled his income after implementing what he learned from Sleep Geek. Doug implores everyone in our industry new or veteran to go through Sleep Geek University. Just Click Here https://www.sleep-geek.com.  Mark recommends two books that business professionals must read. They are “The 22 Immutable Laws of Marketing” by Al Ries & Jack Trout and “Positioning: The Battle for Your Mind” by Al Ries & Jack Trout. Doug recommends the book “Made To Stick” by Chip & Dan Heath.