Podcasts about switch how

I am joined by Nick Lester, Director of Operations at River City Logistics (RCL), to deliver an industry-wide wake-up call, challenge the race-to-the-bottom quoting wars, and establish a higher baseline for logistics partnerships. Recognized as an award-winning industry powerhouse, River City Logistics has scaled its nationwide footprint by adhering to an uncompromising operational philosophy: service over everything. In this episode, Nick pulls back the curtain on the specialized world of vehicle and high-consequence shipping, exposing how deceptive, low-ball transactional pricing models consistently fail auto dealers, auctions, and enterprise fleets at the delivery gate. Nick breaks down what it truly means to operate an ethical freight brokerage, details the strict safety indicators required to vet elite specialized haulers across the lower 48, and shares a strategic blueprint on how leading with radical operational honesty can completely eliminate transactional friction. Whether you are an enterprise shipper looking to protect your cargo integrity or an intermediary ready to build a premium, value-driven brand, this conversation is your roadmap to a better standard.   Inside this Logistics Leadership Briefing: The Integrity Standard Explained: Why breaking away from the transactional broker cycle is the single most critical move for high-value cargo protection. The Danger of the Bait-and-Switch: How deceptive, rock-bottom spot board quotes destroy carrier trust and create devastating operational bottlenecks at destination gates. Mastering the Specialized Asset Puzzle: The unique operational nuances, lane dynamics, and coordination strategies required to move vehicles nationwide. Building Deep Carrier Alignment: Nick's tactical philosophy on treating capacity partners with transparency to secure premium loyalty when the market shifts. The Blueprints of an Award-Winning Culture: Key takeaways from RCL's journey as a top-tier logistics company, proving you can drive aggressive revenue growth while prioritizing community and ethics.   Connect with Nick Website: https://rivercitylogistics.squarespace.com/  LinkedIn: https://www.linkedin.com/in/nick-lester-583087148/  

In this episode, Travis D. Hahler joins us to discuss his book, Rethink Resistance: Embracing Neuroscience to Lead Transformational Change. Drawing on his background in psychology, business strategy, and neuroscience, Travis helps leaders understand why change initiatives so often fail — and how organizations can work with the brain instead of against it to create lasting transformation… Travis is the Senior Director of Global Strategy & Transformation at Salesforce, where he helps drive large-scale organizational change in one of the world's leading technology companies. He is also the founder of The Neurological Nomad, an organization dedicated to helping leaders apply neuroscience, neuropsychology, and behavioral science to build more effective, employee-centered workplaces. This conversation covers: The human element of making large-scale changes. The ways that AI is shifting how we do work. Why resistance to change is often a natural neurological response. How neuroscience can help leaders create more successful transformations. Want to learn how neuroscience can transform the way you lead change? Listen in as Travis shares insights from Rethink Resistance and explains how leaders can create meaningful, sustainable transformation in today's rapidly evolving workplace. Connect with Travis: Salesforce Personal Website LikedIn Buy Rethink Resistance Instagram

This episode of the 2nd Swing Thoughts Podcast brings you expert insights from the tour van at Hazeltine. Join Drew Mahowald and Harrison Arnold as they welcome fitting legend Larry Bobka for a deep-dive Fitting Q&A session. The guys recap a dominant performance by Cameron Young at the Cadillac Championship and a historic, "Tiger-esque" run by Nelly Korda. From the impact of a simple golf ball switch to the rare "Tour-only" equipment adjustments made by players like Tommy Fleetwood and Justin Rose, this episode is packed with technical analysis for the dedicated golfer.

What does financial freedom really mean? Not just a healthy retirement account or a growing investment portfolio, but the ability to walk away from a situation that isn't right. To say no. To have choices. In this episode, Jean sits down with writer and speaker Paulette Perhach, whose essay about building a “F*ck Off Fund” has resonated with women for nearly a decade. Together, they explore how financial independence evolves over a lifetime, from the early years of building an emergency cushion to the later years of protecting your retirement, your relationships, and your sense of agency. In this episode, we discuss: What a “F*ck Off Fund” really is,  and why it doesn't have to be a huge number to change your life Why financial independence is about more than money The power of small boundaries and everyday decisions How to talk to daughters, nieces, and younger women about money  Why many women still feel financially fragile, even when they're doing everything “right” How financial independence evolves as you approach retirement Resources Mentioned in This Episode Join InvestingFixx (HerMoney's twice-monthly women's investing club) Switch: How to Change Things When Change Is Hard  The Paradox of Choice Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Growing Readers Podcast, publicist Mel Schuit takes over hosting duties to interview Bianca Schulze about her revised edition of 101 Books to Read Before You Grow Up. They discuss the evolution of children's literature over the past nine years, why Bianca switched out 30% of the original titles, her journey from non-reader to reading advocate, and how she curates books that prioritize joy and representation for young readers.Transcription: You can read the transcription on The Children's Book Review (coming soon)Highlights:The 30% Switch: How the children's book landscape evolved between 2016 and 2025, leading to more diverse voices, illustrated chapter books, and graphic novels in the revised editionFrom 101 to 500+: Each featured book includes four additional "what to read next" recommendations, creating a comprehensive reading roadmapReading Revolution: The push for diverse books starting around 2015-2016 and how publishers have responded to the call for representationNon-Reader Origins: Bianca's surprising admission that she wasn't a childhood reader, finding her love of books only in her twenties through trusted recommendationsJoy as a Guiding Principle: How the focus has shifted from just telling important stories to celebrating joy across different backgrounds and experiencesBridging the Gap: The rise of illustrated chapter books that help kids transition from picture books to novels without losing reluctant readersCreative Beginnings: From making Barbie houses out of Golden Books to a third-grade tooth-shaped writing assignment that sparked her love of storytellingNotable Quotes:"Reading for joy and reading for pleasure—when you do that, you become a wiser person. You are more empathetic." —Bianca Schulze"We can't ever change what's happened to us. We can't alter the past or control what's coming around the next corner, but we can choose how we live now." —Dr. Edith Eva Eger, from The Ballerina of Auschwitz"Be kind, be brave, and make good choices. Remember the struggles of those who came before you. Always dream of the fantastical future ahead of you... Live your life like an epic adventure." —From Bianca's author's noteBooks Mentioned:101 Books to Read Before You Grow Up (Revised Edition) by Bianca Schulze: Amazon or Bookshop.orgThe Ballerina of Auschwitz by Dr. Edith Eva Eger: Amazon or Bookshop.orgThe Choice by Dr. Edith Eva Eger: Amazon or Bookshop.orgAnimalia by Graeme Base: Amazon or Bookshop.orgWhere's Waldo? series: Amazon or Bookshop.orgThe Hobbit by J.R.R. Tolkien: Amazon or Bookshop.orgA Long Walk to Water by Linda Sue Park: Amazon or Bookshop.orgAbout Bianca Schulze: Bianca Schulze is the founder of The Children's Book Review and host of The Growing Readers Podcast. A former bookseller turned author, she has published eight books and has been championing children's literature for over 16 years. As a mother of three and passionate literacy advocate, she believes in the transformative power of reading for joy.Connect and Follow: Learn more about Bianca Schulze: https://www.thechildrensbookreview.com/Follow on Instagram: @thechildrensbookreviewCredits: Guest Host: Mel SchuitGuest: Bianca SchulzeProducer: Bianca SchulzeEpisode Sponsor: Cody's Whisper by Mailia Grace. For more information, visit https://www.the-whisper-way.com/

Uncover the game-changing "Humanity Hack" for transformative leadership. Taylor Scott, a hospitality pioneer, reveals how cultivating psychological safety and deep emotional connection is the scientific blueprint for peak performance and a thriving workplace culture.  Learn how generosity inspires genuine connection, ignites motivation, and empowers your team to excel. We delve into practical strategies to foster a "learn-it-all" mindset and transform feedback from a dreaded monologue into an empowering dialogue. Discover the profound impact of humanness in leadership, drawing on insights like the "Rider and Elephant" metaphor and the "Three Cs of Compassionate Teams" (Choice, Competence, Community).  Tune in to master these principles and build a magnetic environment where everyone thrives. This episode is your essential guide to leading in the new era.ℹ️ About the GuestTaylor Scott, a visionary hospitality pioneer and bestselling author. You can find his transformative insights on Instagram at @TScott502 and on LinkedIn as Taylor Scott, Lead with Hospitality LLC. His latest book, Give Hospitality, offers a compelling story that reveals how a spirit of generosity can inspire genuine connection and transform any environment. Having shaped cultures at industry giants like Disney Parks, Taylor truly understands what it takes to lead with heart.Website: leadwithhospitality.com  Instagram: @tscott1502  LinkedIn: Taylor Scott, Lead with Hospitality LLC 

Graham Weaver teaches a top-rated course at Stanford's Graduate School of Business (GSB), where he often unexpectedly ends up helping students figure out what to do with their lives. He is also the founder and CEO of Alpine Investors, a people-driven private equity firm. In our conversation, we discuss:• Why everything worthwhile requires suffering• Why most people operate on autopilot, and how to break free• The “genie methodology” for discovering your true path• The Nine Lives exercise for exploring different life possibilities• How to overcome limiting beliefs that hold you back• Why “not now” is often just another way of saying “never”• More—Brought to you by:• Merge—A single API to add hundreds of integrations into your app• Persona—A global leader in digital identity verification• Liveblocks—Ready-made collaborative features to drop into your product—Find the transcript at: https://www.lennysnewsletter.com/p/how-to-break-out-of-autopilot-graham-weaver—Where to find Graham Weaver:• LinkedIn: https://www.linkedin.com/in/graham-weaver-2b79• Instagram: https://www.instagram.com/grahamcweaver• YouTube: https://www.youtube.com/@grahamcweaver• Website: https://www.grahamweaver.com• TikTok: https://www.tiktok.com/@grahamcweaver—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Graham's background(05:30) Helping students find their true path(07:40) The genie methodology(12:36) Breaking free from autopilot mode(17:54) Identifying and overcoming limiting beliefs(20:33) Teaching entrepreneurship and personal fulfillment(22:53) The reality of long-term success(35:14) The role of accountability and executive coaching(40:22) Daily goal setting for success(43:11) The Nine Lives framework(48:01) The dangers of the “not now” mentality(55:27) Navigating life's transitions(57:19) Failure corner(01:00:24) When to quit and when to persevere(01:02:18) Final thoughts and lightning round—Referenced:• Setting Goals: Demystified: https://www.grahamweaver.com/blog/goals• Tony Robbins's website: https://www.tonyrobbins.com• Alpine Investors: https://alpineinvestors.com• Stanford GSB Last Lecture 2024—How to Live Your Life at Full Power: https://www.grahamweaver.com/blog/stanford-graduate-business-school-last-lecture-2024• I turned 50 today. Here is the most important thing I learned in my first half century: https://www.grahamweaver.com/blog/turning-50• Where the Crawdads Sing on Prime Video: https://www.amazon.com/Where-Crawdads-Sing-Daisy-Edgar-Jones/dp/B0B5KBKDNL• Chilipad Cube Bed Cooling System: https://www.amazon.com/Chilipad-Cube-Bed-Cooling-System/dp/B07GT9MYRW• Sleepme OOLER Sleep System: https://www.amazon.com/OOLER-Sleep-System-Temperature-Integration/dp/B07RX8LT9G• Eightsleep: https://www.eightsleep.com• Howard Thurman's quote: https://www.goodreads.com/quotes/6273-don-t-ask-what-the-world-needs-ask-what-makes-you—Recommended books:• Switch: How to Change Things when Change Is Hard: https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752• The Untethered Soul: The Journey Beyond Yourself: https://www.amazon.com/Untethered-Soul-Journey-Beyond-Yourself/dp/1572245379• Don't Believe Everything You Think: Why Your Thinking Is the Beginning and End of Suffering: https://www.amazon.com/Dont-Believe-Everything-Think-Expanded/dp/B0D47VYQMY• How to Win Friends and Influence People: https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

In today's fast-paced and interconnected world, the success of any digital product hinges not just on the technology behind it but also on the harmonious collaboration among various teams within an organization.Galen Low is joined by Jessica D'Amato Crosby—Director of Digital Marketing at Vye—to delve into the increasingly important trend of breaking down the silos between digital marketing teams, sales teams, customer success teams, and many others, to create a unified and seamless customer experience.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Jessica on LinkedIn and XCheck out VyeThe book Jess mentions is “Switch: How to Change Things When Change Is Hard” by Chip and Dan Heath

Chapter 1:Summary of Book Switch"Switch: How to Change Things When Change Is Hard" is a book by Chip and Dan Heath that was published in 2010. The book explores the difficulty of change at the personal, organizational, and societal levels, and offers insights and strategies for how to effectively bring about change.The core concept of "Switch" is that our minds are ruled by two separate systems — the emotional mind and the rational mind — which the authors metaphorically describe as an Elephant and its Rider. The Rider represents the rational system, which plans and deliberates, while the Elephant represents the emotional system, which provides the energy for performing actions. According to the authors, successful change requires directing the Rider, motivating the Elephant, and shaping the path the two will take.The book is divided into three main sections, each addressing one of the key elements needed for successful change:1. Direct the Rider: Here, the Heath brothers argue that the Rider needs clear direction because it tends to overanalyze and get paralyzed by choices. Strategies to direct the Rider include finding bright spots (successful efforts worth emulating), scripting critical moves (reducing ambiguity about the ride), and pointing to the destination (changing behavior with a clear end goal in mind).2. Motivate the Elephant: Since the Elephant often resists change due to fear or inertia, it's crucial to engage emotions to get the Elephant moving. This can be done by finding the feeling (making people feel something), shrinking the change (making the task smaller and more manageable), and growing your people (cultivating a sense of identity and instilling a growth mindset).3. Shape the Path: To make change easier, it's essential to tweak the environment (making the surroundings more conducive to change), build habits (using action triggers to encourage automatic behavior), and rally the herd (leveraging peer influence).Throughout the book, Chip and Dan Heath use a combination of research and real-world examples to illustrate these principles and show how they can be applied to a wide range of situations. The combination of strategies aimed at the Rider, the Elephant, and the Path provides a comprehensive framework for implementing effective and sustainable change."Switch" is widely appreciated for its practical advice and accessible writing style, making it a useful resource for anyone looking to effectuate change in their personal life, organization, or community.Chapter 2:The Theme of Book SwitchAs of my last update, the book you're referring to, "Switch: How to Change Things When Change Is Hard," is authored by Chip Heath and Dan Heath. It is not a traditional narrative or story but rather a non-fiction book that explores how change can be effectively implemented in personal lives, businesses, and societies. The book, published in 2010, does this through a mix of research and real-world examples. Key Plot Points:Since "Switch" is a non-fiction book focusing on psychological and business principles, it does not follow a traditional plot structure. Instead, it is organized around a central metaphor and is divided into sections that elaborate on different aspects of change. The central metaphor is that the human mind is like a rider on an elephant. The rider represents the rational mind, while the elephant represents the emotional and instinctive side. The path they travel represents the external environment. Key "plot points," if one may call them that, are the presentation and analysis of various case studies and examples that illustrate successful change. Character Development:"Switch" does not feature characters in the traditional literary sense but uses the stories of real people to illustrate its points. These stories serve to show how different individuals or

Chapter 1 What's Switch Book by Chip Heath"Switch: How to Change Things When Change is Hard" by Chip Heath is a book that offers insights and strategies for making successful changes, whether in personal habits, organizational culture, or societal issues. The book explores the psychology behind why change is difficult and provides practical guidance on how to overcome resistance and create lasting transformation. It combines research and case studies to provide a roadmap for navigating change effectively.Chapter 2 Is Switch Book A Good Book"Switch: How to Change Things When Change is Hard" by Chip Heath is considered a very informative and insightful book by many readers. It offers a fresh perspective on how to make successful changes in various aspects of life and work. The book presents a framework and practical strategies for overcoming obstacles and achieving lasting change. Overall, "Switch" is highly recommended for individuals and organizations looking to navigate change effectively.Chapter 3 Switch Book by Chip Heath Summary"Switch: How to Change Things When Change is Hard" by Chip Heath explores the concept of change and how we can successfully make positive changes in our lives, organizations, and communities. The book introduces the metaphor of the "Rider" and the "Elephant" to explain the rational and emotional sides of our decision-making process. The Rider represents our logical, analytical side, while the Elephant represents our emotional, instinctual side. Heath argues that in order to make effective changes, we need to direct both the Rider and the Elephant in the same direction. He outlines three key components for successful change: Direct the Rider, Motivate the Elephant, and Shape the Path. Directing the Rider involves setting clear goals, creating a plan, and breaking down the change into manageable steps. Motivating the Elephant involves appealing to emotions, creating a sense of urgency, and tapping into people's intrinsic motivations. Shaping the Path involves removing obstacles, creating a supportive environment, and making it easier for people to change.Throughout the book, Heath provides numerous examples and case studies to illustrate his points, showing how individuals and organizations have successfully implemented change using these principles. "Switch" offers practical, actionable advice for anyone looking to make positive changes in their personal or professional life. Chapter 4 Switch Book AuthorChip Heath is a renowned author, speaker, and professor who co-wrote the book "Switch: How to Change Things When Change Is Hard" with his brother, Dan Heath. The book was first published in 2010.In addition to "Switch," Chip Heath has also co-authored several other bestselling books, including "Made to Stick: Why Some Ideas Survive and Others Die," "Decisive: How to Make Better Choices in Life and Work," and "The Power of Moments: Why Certain Experiences Have Extraordinary Impact."Among his books, "Switch" has been particularly popular and well-received by readers and critics alike. It has been translated into multiple languages and has had several editions and reprints since its initial release. Chip Heath's engaging writing style, combined with insightful research and practical advice, has made "Switch" a must-read for individuals and organizations looking to create lasting change.Chapter 5 Switch Book Meaning & ThemeSwitch Book MeaningSwitch: How to Change Things When Change Is Hard by Chip Heath is a book that explores the psychology of change and offers practical strategies for making change happen. The title "Switch" refers to the idea that change often involves a "switch" in mindset...

We dive into the feeling of overwhelm in this episode and this is a welcomed reminder to us at Wake Up & Dream so we hope this episode resonates with you as well!    When tackling an overwhelming task - try breaking it down into smaller piece or achievable action items! We discuss this idea at length this week and Sara mentions a book that was helpful to her called Switch: How to Change Things When Change is Hard. Check that book out here: https://amzn.to/3vFFjlN     We hope this episode inspired you to take action!  We would love to hear how this episode encouraged or challenged you! Be sure to reach out to us!  Give us a “shout out” on your social media platforms!  Thank you!  Drop us a message, LIKE, SHARE, and leave us a review!  Follow us on Instagram @wakeupanddreampodcast.  You can also connect with each of us here:    Sara Carlisi: @saracarlisi1    Kelly Armstrong:  @kellyarmstrongofficial  kelly@fullyembraceyourlife.com   Lisa Taylor:  @lisa.kay.taylor www.linktree.com/lisa.kay.taylor     We may receive a slight kickback if you use our links! 

I know we are still in the thick of March and Women's History Month and that our Women in Power series has introduced (or reintroduced) you to some phenomenal female writers, but I wanted to take a moment and pay homage to some of my favorite male writers too, because I have many. You can't go wrong with any of these picks, and I'll link them all below. Women are worthy of being celebrated, but so are men—and good books are always worthy of being celebrated. I hope you are enjoying the Women in Power series! The Call to Serve: The Life of An American President, George Herbert Walker Bush by Jon Meacham Destiny and Power: The American Odyssey of George Herbert Walker Bush by Jon Meacham Truman by David McCullough Malcolm Gladwell collection Michael Lewis collection Atomic Habits: An Easy and Proven Way to Build Good Habits and Break Bad Ones by James Clear 10% Happier: How I Tamed the Voice in My Head, Reduced Stress Without Losing My Edge, and Found Self Help that Actually Works by Dan Harris Start with Why: How Great Leaders Inspire Everyone to Take Action and Leaders Eat Last: Why Some Teams Pull Together and Others Don't by Simon Sinek The Five Dysfunctions of a Team and Death by Meeting by Patrick Lencioni Drive: The Surprising Truth About What Motivates Us and The Power of Regret: How Looking Backward Moves Us Forward by Daniel Pink Thinking Fast and Slow by Daniel Kahneman Principles by Ray Dalio Tribes by Seth Godin Build the Life You Want: The Art and Science of Getting Happier by Arthur Brooks (and Oprah Winfrey) Made to Stick: Why Some Ideas Survive and Others Die, Switch: How to Change Things When Change Is Hard, and Decisive: How to Make Better Choices in Life and Work by Chip and Dan Heath The Road to Character, The Second Mountain, and How to Know a Person by David Brooks Adam Grant collection Together: The Healing Power of Human Connection in a Sometimes Lonely World by Dr. Vivek Murthy

Length: 37 minutesSynopsis: This morning (2/15/24), in our Q&A, we took up three questions, in what turned out to be the most important Q&A of the 2023-2024 year thus far: (1a) What role should guilt play in our lives and (1b) how should we deal with it? (2) What strategies can we use to strengthen our attachment to and observance of halacha? and (3) How do you know whether a change in your behavior is a result of the temporary circumstances or is indicative of a more substantial change? I was especially pleased with Question #2, which I responded to by giving TEN strategies for strengthening our connection with halacha, thanks to Chip & Dan Heath.-----מקורות:רמב"ם - משנה תורה: ספר המדע, הלכות תשובה א:א; ב:ב"Switch: How to Change Things When Change is Hard," by Chip Heath and Dan HeathSwitch Cheat-Sheetרמב"ם - משנה תורה: ספר המדע, הלכות דעות ו:א-----The Torah content for this week has been sponsored by Isaac, out of Hakaras HaTov to Hashem for giving him a new job that will enable him to continue to learn and to grow.-----If you've gained from what you've learned here, please consider contributing to my Patreon at www.patreon.com/rabbischneeweiss. Alternatively, if you would like to make a direct contribution to the "Rabbi Schneeweiss Torah Content Fund," my Venmo is @Matt-Schneeweiss, and my Zelle and PayPal are mattschneeweiss at gmail. Even a small contribution goes a long way to covering the costs of my podcasts, and will provide me with the financial freedom to produce even more Torah content for you.If you would like to sponsor a day's or a week's worth of content, or if you are interested in enlisting my services as a teacher or tutor, you can reach me at rabbischneeweiss at gmail. Thank you to my listeners for listening, thank you to my readers for reading, and thank you to my supporters for supporting my efforts to make Torah ideas available and accessible to everyone.-----Substack: rabbischneeweiss.substack.com/Patreon: patreon.com/rabbischneeweissYouTube: youtube.com/rabbischneeweissInstagram: instagram.com/rabbischneeweiss/"The Stoic Jew" Podcast: thestoicjew.buzzsprout.com"Machshavah Lab" Podcast: machshavahlab.buzzsprout.com"The Mishlei Podcast": mishlei.buzzsprout.com"Rambam Bekius" Podcast: rambambekius.buzzsprout.com"The Tefilah Podcast": tefilah.buzzsprout.comOld Blog: kolhaseridim.blogspot.com/WhatsApp Content Hub (where I post all my content and announce my public classes): https://chat.whatsapp.com/GEB1EPIAarsELfHWuI2k0HAmazon Wishlist: amazon.com/hz/wishlist/ls/Y72CSP86S24W?ref_=wl_sharel

"I started doing virtual events and we hit 1.3 million in our first month. We've done one or two every month since for 3 years. There are of course a lot of expenses that nobody talks about! Buy I pivoted, I discovered how to create high ticket offers and sell them one to many, instead of one to few. We've done it so many times that we've perfected it. The reason it converts so well is because Every time we do it we test, we tweak, we optimize, we redo the event based upon the comments, the questions, the feedback we get from attendees. I failed a lot, but I kept going, I'm a massive implementer!" Krista Mashore is in the top 1% of coaches nationwide and has been a Top 1% real estate agent for 20 years. Krista is the author of five best selling books focusing on digital marketing! She can also be found among the top 125 most impactful leaders in 2022 alongside Tony Robbins according to Success Magazine. She has been featured in Forbes, Inman News, The Wall Street Journal, NBC, Fox, and many more! Krista recently went from zero to 51 million dollars in just five years. She is the recipient of 11 Two Comma-Club Awards, 2 Two Comma Club X Award, and one Two Comma Club C Award. In this episode you will discover... How Krista's difficult childhood shaped her into a highly resilient woman How she went from nearly closing down her business to $1.3 million in a single month Her unique live event blueprint for million dollar months with online events The importance of Stop, Snap and Switch How she's using A.I. in her business How she ensures to get the most reviews and testimonials during events and programs Krista's advice for people to gain confidence when they're just starting their coaching business And so much more!  Connect with Krista on Instagram: @kristamashore Connect with Carolina on Instagram: @carolinamillan Looking for a Mentor to help you take your business to the next level and scale to 7 figures in 2024? Apply here now: https://go.workwithcarolina.com  Enjoyed the episode? Subscibe, leave a 5-star review and listen to another one!

Lija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she's not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches user research methods classes at the University of Michigan - Ann Arbor.    Questions • Could you share with our listeners just a little bit about your journey? • Could you tell our listeners a little bit about what UserTesting is? And what do you do? • A survey was done that your company pioneered with 2000 adults. And I'd like you to just kind of talk to us a little bit about that survey and some of the key findings that came out of that survey that you believe can help organisations to have a better understanding of why AI is so important. •    Where do you see the technology going for 2024? If you were to pick like a single theme that you believe Chat GPT could help an organisation to tap into delivering a better customer experience, what theme would you say they would need to be focusing on if they were going to use Chat GPT as an integration or even any form of AI that your organisation has been exposed to and work with your clients on that you think is critical for 2024 and beyond? • Now, could you also share with our listeners, what's the one online resource, tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners maybe one or two books that you've read, could be a book that you read very recently, or even one that you read a very long time ago, but it has had a very big impact on you. • Can you also share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you got derailed, or you got off track, the quote can helps to just to get you back on track.   Highlights Lija's Journey Me: Could you share with our listeners just a little bit about your journey? In your own words, how you got to where you are today from where you're coming from?   Lija shared that it was a very roundabout journey. So, she started with the goal of becoming an academic librarian in Slavic and Eastern European studies. So, most people are very amused when they hear that because it's a very, very focused and targeted discipline that requires a lot of education.  And she started that path, actually, at the University of Michigan in Ann Arbor with a Master's Degree Programme in what she thought was going to be academic librarianship, but got bitten by the Human Computer Interaction bug really early there. And so, that was many years ago now. But that was really kind of the entry point to being focused on the user experience and the customer experience and just making really substantive connections between people to help them to transact together more effectively and efficiently.   About UserTesting Me: Now, you are at UserTesting, that's what we read in your bio. Could you tell our listeners a little bit about what UserTesting is? And what do you do?   Lija stated that that's a great question. So, she tends to think of UserTesting as being an enabling technology. So, essentially, it's a platform that enables their customers to connect with their own customers, their users, their employees, their potential users. And what it does is provide recording mechanisms across mobile and desktop, to enable people to have either self-guided, or live conversations with people who are looking for insights.  And they capture videos and audio and screen share, to really get into the perspectives of people around the world. And so, once you've gathered all the information, the platform also provides you with some strategies around sharing that information with your colleagues. And so, you can share videos, you can share quotes, and all sorts of other data to really understand where the gaps are in your experience, and also just to understand what you can do to optimize and de risk the solutions that you're building.   Survey Key Findings to Help Organizations Better Understand the Importance of AI Me: When you were originally presented to me as a guest for our podcast, a survey was shared with us that your company pioneered with 2000 adults. And I'd like you to just kind of talk to us a little bit about that survey and some of the key findings that came out of that survey that you believe can help organizations to have a better understanding of why AI is so important.   Lija shared that they've actually done a few surveys around AI. And this one, really, some of the significant findings were really around just the fact that people don't understand where AI is manifesting in their lives right now. So, to a certain extent, if you ask them directly, they are answering yes and no without a clear sense for what AI really is.  And she thinks one of the major findings that she had in working through that was just really leaning into the knowledge that AI is manifesting in all our lives in many ways, kind of in the background and behind the scenes. And it's already enabling us to, sometimes make better decisions, have access to more information, enrich the work that we're doing, the conversations that we're having. And that is an important benefit that we're all looking for in artificial intelligence.   Organizations Using Chat GPT to Deliver a Better Customer Experience Me: So, AI exists in many different forms, because it's a broad topic. But I think the one that people most connect with and use is probably Chat GPT. It's been a year since Chat GPT was launched, I can't believe it's a year already. Where do you see the technology going for 2024?  If you were to pick like a single theme that you believe Chat GPT could help an organization to tap into delivering a better customer experience, what theme would you say they would need to be focusing on if they were going to use Chat GPT as an integration or even any form of AI that your organization has been exposed to and work with your clients on that you think is critical for 2024 and beyond?   Lija stated that that's a great question, because she think it's really hard to say that there's a single thing, but there are probably multiple ones that she sees as being really important. The first is, we're still trying to figure out what's in and out of bounds with regard to how people are using large language models. So, she finds the examples that we're seeing coming out of the legal profession, right, or lawyers are asking a Chat GPT to write briefs and the platform is hallucinating and making up case law, which doesn't exist. And that's a problem.  So, we haven't yet caught up with creating guardrails and it's not necessarily about the technology so much as about how we reach practical consensus around what is allowable, given the constraints of the technology as it currently exists. And actually, not just as it currently exists, but with an eye towards the fact is probably going to become a lot more matured much more quickly. So, she thinks that's one.   The second is really a more recent development that she's seeing around DIY, Chat GPT and so essentially, people will be able to essentially create their own version of what a large language model can do given a certain use case that they've got in mind. So, she sees the proliferation of a lot of potential technologies use cases strategies that can be leveraged by people who are both technologically seasoned and who are not, who are learning as they go. And she thinks that will be very interesting.  The other main trend that she sees is the enterprise trying to make artificial intelligence safe for practical applications and business operations. And she says that because even just a few months after the launch of 3.5, back in November of last year, she was talking to UserTesting customers, a lot of their innovation teams were essentially doing tests to essentially say, within the context of our own, say, customers experience or customer support teams, how can we create an experience that is robust and safe and private and secure, and gives us confidence that we can triage some.  So, essentially enrich the in person interactions that we're having with people, but also ensure that we're providing good consistent information to those customers that we might be handling using some of those more automated chatbot style experiences that are powered by artificial intelligence.   App, Website or Tool that Lija Absolutely Can't Live Without in Her Business When asked about online resource that she cannot live without in her business, Lija stated that this probably is going to sound self-serving, but actually, it's UserTesting, believe it or not. UserTesting is really important because it's really a very open platform that lets you have both a highly structured as well as an unstructured conversation with the people that you want to work with or learn more from. And she thinks what's so valuable about it is you can test ideas, you can hear what's top of mind for people. And in this world where we've got access to so much data, just hearing stories brings you back down to earth and makes things very tangible and real and we need that now more than ever.   Books that Have Had the Biggest Impact on Lija When asked about books that have had an impact, Lija shared that one that she thinks has been most powerful and it's because she's an optimist. And she thinks that it really gave her a research based foundation to be able to say, this is why she's an optimist, is a great book by Chip Heath and Dan Heath, they're actually brothers, they're psychologists, called Switch: How to Change Things When Change Is Hard.  And the concept that she found really fascinating is their focus on not just problem solving, but actually finding those bright spots and going after those, like, where are things going right? And how can we essentially create more experience that look like those bright spots? So, she loves that idea because rather than being focused on all the negatives, it's basically saying how can we make whatever it is that we're doing look like the most positive experiences that we're providing? So, the other one, it's a really short book, it's probably less than 100 pages. But she loves it so much, it's called the The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick. And even though it's kind of like a flip book title, what she loves about it is, it's a very approachable set of strategies around having conversations with people when you're trying to figure out what to build and whether or not it's going to work for people.    What Lija is Really Excited About Now! When asked about something that she's really excited about, Lija stated that that is a really great question. Because there's so much, but she's actually, to the point of the books that they were talking about, the biggest area of focus that she has right now is how to listen better to all the partners that she's working with. And so, she's actually spending a lot of time reading books. So, the two that she talked about are two of them, but a number of books that are all about how does she listen better? And sometimes it's about asking better questions, that's what the Mom Test is about.  But sometimes it's actually saying like, “How do I recognize that people are in a special place right now and need to be acknowledged as having been heard?” But then also, how does she change how it is that she shows up in every way, in the writing that she does, in the talking with folks that she does, in the teaching that she does, in all the interactions to help to move things forward. So, she thinks that there are so many great examples that come from working with children, and psychology, and just even business best practice, to really help to listen and to come to consensus, and just make better decisions together. So, that's really given her a lot of joy right now.    Me: Are there any activities that you do with your team that kind of helps to strengthen their listening skills? Is there anything that you would like to share where that is concerned since that's an area that you'll be working on?   Lija shared that she thinks a couple of things. One is she actually thinks it's kind of twofold. One is she's been spending a lot more time doing one on ones that are very unstructured. And that has given her the platform across the team that she works with, the people that she works with to really say, “What's top of mind for you, and let's talk about it.” And sometimes they start talking about their dogs and cats. But a lot of the time, what that conversation changes into is, “I'm working on this, can I get your perspective on it?” or “I'm having this challenge, can we work through it together.”  And it's a great way to just stay close to what's happening in their world and their part of the organization, but then also take what it is that they're sharing, and see how she can help to pull in other people across the organization, other teams, and talk to other leaders in the organization about what they can do to address some of the themes and trends that she's seeing. And so, she thinks spending a little bit more time one on one with people has been probably providing a lot of the value that she's seeing driving those aha moments.    Me: That's brilliant, that kind of reinforces one of the things that Stephen Covey talks about in his book that the most important role of a leader is to grow and develop people. So, the fact that you are actually seeing the results, because of the one on one intervention that you're doing, the time you're investing with each person, and you're seeing it twofold in terms of the benefit with the customers, then it really does prove that that is a strategy that works.    Where Can We Find Lija Online LinkedIn – Lija Hogan   Quote or Saying that During Times of Adversity Lija Uses  When asked about a quote or saying that she tends to revert to, Lija stated that that's a great question. So actually, this is totally nerdy, but there's a quote, it's at the beginning of one of the chapters of this is where it gets nerdy, Children of Dune by Frank Herbert. And so, the Dune series, there's a movie, a remake of a couple of movies that are out right now.   And the quote, and she's not going to remember it exactly, but it's really about fear and pain and kind of letting it wash through you. And understanding that it's there, but also understanding that it doesn't define you and it doesn't have to have long lasting negative implications. And so, it's basically, go with the flow, but in a way that leans into acknowledging that sometimes things are really hard and you just have to live through them and understand that it's hard, and figure out how you're going to come out on the other side. Change, but change in a way that acknowledges what's happened to you.    Me: Thank you so much, Lija, just want to thank you again for coming on our podcast today and sharing a little bit about your organisation and user testing, and all the value and brilliance that you're bringing to the customer experience space. As well as some of the research findings that came out of one of the surveys that you had done recently. And just the impact of AI, specifically Chat GPT even though we spoke about that in the episode and other different forms of AI as well. But just taking time out of your busy schedule and coming on here with us and sharing all of the great insights and experiences that you've had. I do believe our listeners will gain a great amount of value from this episode. So, thank you so much.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath •     The Mom Test: How to talk to customer & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick •     Children of Dune by Frank Herbert   The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

In this episode of the Empowered Team Podcast, host Kari Schneider interviews Jennifer Broxterman, an expert in all things nutrition. As a Registered Dietitian, researcher, University teacher and business owner, Jennifer shares five books that have had a profound impact on her life as a cancer survivor and nutrition coach: Atomic Habits by James Clear - This book breaks down the process of behavior change and habit formation into easy steps, making it accessible for everyone. Resilience by Eric Greitens - Jennifer believes every high school student should read this book and every adult reread it.  It tells the incredible story of a Navy SEAL who overcomes post-traumatic stress with the help of a mentor's letters. The Fearless Mind: Five Essential Steps to High Performance by Craig Manning - This book emphasizes the importance of focusing on mastery and excellence rather than just results. The Willpower Instinct by Kelly McGonigal - Based on Stanford's most popular class on willpower, this book highlights the main factors that contribute to having strong willpower, including mindfulness, exercise, nutrition, and sleep. Switch: How to Change When Change Is Hard by Chip Heath and Dan Heath - Jennifer found this book to be a fantastic read that helped her reshape her approach to coaching. Listeners can find Jennifer's contact information and details about her upcoming certification programs below. How to Reach Jen Broxterman: website: www.prospernc.com email: info@prospernc.com Instagram: https://www.instagram.com/prosper_nc/ Overall, this episode offers valuable insights into the books that have influenced Jennifer's work as a nutrition coach and provides listeners with practical advice for improving their own habits and achieving their goals. Jennifer provides the extra nuggets that help us all overcome our struggles self control. ------------------ The Empowered Team is your ticket to your next level - learn more via the link below! https://bit.ly/TheEmpoweredTEAM

Season Premiere: Mary Chase, Vice Provost for Enrollment at Creighton University, kicks off the season from her fortress of solitude (which will make sense when you listen), and shares how growing up on a farm, being a college mom, and leaving the first footsteps of the day on a dewy fairway shape her approach to enrollment leadership.Rapid DescentWalkout songs: You Time by Scotty McCreeryBest recent read: Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, and Turn Excuses into Results, by Cy WakemanEager to read next: Switch: How to Change Things When Change Is Hard, by Chip and Dan HeathFavorite podcast: The Hank Haney PodcastFavorite thing to make in the kitchen: "For everyone's safety, I don't."What she uses to take and keep notes: iPad.Memorable bit of advice: "It's times maybe when I've lost where I've learned the most. So don't be afraid to lose. And learn from those losses." — John KlockentagerBucket list: Retirement.Theme music arranged by Ryan Anselment.

 Flip the Switch - How to Turn Around a Bad Attitude (EP688) COACH BURT HAS A SIMPLE PHILOSOPHY “Everybody needs a good coach in life.”Those that have great coaches outperform those that don't 3-4X and out earn those that don't 3-4X.Burt is both INTENSE and POSITIVE and many like his authentic nature and pure coaching skills of packaging and delivering content in ways that get people to take action and get results.Coach Micheal Burt is considered “America's Coach,” a unique blend of a former championship basketball coach combined with a deep methodology of inner-engineering people to produce at a higher level in the business world. Coach Burt found his unique voice early in life at the age of 15 by starting his basketball coaching career with a junior pro basketball team.

Flip the Switch - How to get out of excuses and in to motion (EP686) COACH BURT HAS A SIMPLE PHILOSOPHY “Everybody needs a good coach in life.”Those that have great coaches outperform those that don't 3-4X and out earn those that don't 3-4X.Burt is both INTENSE and POSITIVE and many like his authentic nature and pure coaching skills of packaging and delivering content in ways that get people to take action and get results.Coach Micheal Burt is considered “America's Coach,” a unique blend of a former championship basketball coach combined with a deep methodology of inner-engineering people to produce at a higher level in the business world. Coach Burt found his unique voice early in life at the age of 15 by starting his basketball coaching career with a junior pro basketball team.

Yuhki Yamashita is Chief Product Officer at Figma. Prior to Figma, he was Head of Design of Uber's New Mobility efforts, and before that a product manager at Google and Microsoft. Adding to his impressive resume, Yuhki also taught introductory computer science at Harvard. In today's episode, we talk about operationalizing quality, the case against OKRs, and how Figma isn't just known for product-led growth, but also for building a community of empowered users. Yuhki also shares why he thinks storytelling is key to being a great product manager, owning the "why," and the potential impact of Adobe's acquisition of Figma.—Find the full transcript here: https://www.lennyspodcast.com/an-inside-look-at-how-figma-builds-product-yuhki-yamashita-cpo-of-figma/#transcript—Thank you to our wonderful sponsors for supporting this podcast:• Notion—One workspace. Every team: https://www.notion.com/lennyspod• Vanta—Automate compliance. Simplify security: https://vanta.com/lenny• Flatfile—A CSV importer that says yes instead of error: mismatch: https://www.flatfile.com/lenny—Where to find Yuhki Yamashita:• Twitter: https://twitter.com/yuhkiyam• LinkedIn: https://www.linkedin.com/in/yuhki/• Website: https://www.figma.com/@yuhki—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• Twitter: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—Referenced:• Yuhki's guest post on Lenny's Newsletter: https://www.lennysnewsletter.com/p/how-figma-builds-product• Shishir Mehrotra on Lenny's Podcast: https://podcasts.apple.com/us/podcast/the-rituals-of-great-teams-shishir-mehrotra-of/id1627920305?i=1000576021672• Five Why's template: https://www.figma.com/templates/5-whys-template/• Dylan Field on Twitter: https://twitter.com/zoink• Jeff Holden on Twitter: https://twitter.com/jeffholden• Figma: https://www.figma.com/• Friends of Figma: https://friends.figma.com/• Camille Ricketts on Lenny's Podcast: https://www.lennyspodcast.com/how-notion-leveraged-community-to-build-a-10b-business-camille-ricketts-notion-first-round-capital/• Adobe Illustrator: https://www.adobe.com/products/illustrator/campaign/pricing.html• Adobe Photoshop: https://www.adobe.com/products/photoshop/• Switch: How to Change Things When Change Is Hard: https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752/• The Story of the Stone, or The Dream of the Red Chamber: https://www.amazon.com/Story-Stone-Dream-Chamber-Vol/dp/0140442936• Serial podcast: https://serialpodcast.org/• The Good Nurse on Netflix: https://www.netflix.com/title/81260083• FigJam: https://www.figma.com/figjam/• Asana: https://asana.com/• Slack: https://slack.com/• Notion: https://www.notion.so/• Dropbox Paper: https://www.dropbox.com/paper/start• Figma's Alignment Scale: https://www.figma.com/community/widget/1030848035996871692—In this episode, we cover:(00:00) Yuhki's background(09:05) What Yuhki learned from being on a design team(10:29) Why managing designers is more difficult than managing product teams(12:20) Why storytelling is important for product managers(16:35) How to improve your storytelling skills (18:51) Why PMs need to know the “why” of the product they are managing(22:34) The importance of developing a community and strong customer relationships(26:13) How to use different types of feedback(28:11) Working with Dylan Field(32:44) Testing at Figma and the branching emerging feature(34:54) Why your entire company should be using your product(36:50) The importance of having personal accountability (38:48) Why Yuhki likes to stay out of the way of engineers fixing their own bugs(40:50) Yuhki's thoughts on OKRs and how they are used at Figma(48:40) Figma's interview process(51:45) How Figma's sales team works by creating human connections and empowering designers(54:57) How Figma built community and created organic growth(56:36) Advice for founders (58:57) The potential acquisition by Adobe and the future possibilities for Figma(1:01:42) Closing thoughts (1:03:44) Lightning round—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Changing behavior is hard, whether it is at an individual level or at the organizational level. Therefore, most change efforts fail because they appeal only to our rational mind…but there is hope for us. Join us as Staci Saner and Jerry Rabalais walk through the book, Switch: How to Change Things When Change is Hard, (2010) by Chip and Dan Heath. It brings us insight into how we can increase the likelihood of success of change efforts. The book illustrates the change process with a rational rider atop an emotional elephant moving down a path. If you want to up your game in leading a change effort, you must listen to this podcast. If you don't have time to read the book, check out this 8 -minute cartoonthat summarizes the book's approach. Questions or comments? Contact us FacFeed@louisville.edu

Dagens boksammendrag i EXPresso Coffee Reads er boka Made To Stick (Why Some Ideas Survive and Others Die), av brødrene Chip & Dan Heath. Made to Stick undersøker reklamekampanjer, urbane myter og overbevisende historier for å finne de seks egenskapene som får ideer til å feste seg i hjernen vår, slik at du ikke bare vet hvorfor du husker noen ting bedre enn andre, men kan også spre dine egne ideer lettere blant de rette personene. Chip og Dan Heath er en broderlig tankeledelse, og er forfattere av Made to Stick: Why Some Ideas Survive and Others Die (2007); Switch: How to Change Things When Change is Hard (2010); og avgjørende: Hvordan ta bedre beslutninger i liv og arbeid (2013). Chip Heath er professor ved Stanford Graduate School of Business og Dan Heath, seniorstipendiat ved Duke Universitys CASE- senter, som støtter sosiale entreprenører. Gode ideer er: interessante, enkle å ta action på og lett å huske. Forstått, husket og har en langsiktig innvirkning. SUCCESS Modellen Simple – Fine coren i ideen vår, ikke fortell om for mange ideer på en gang Unexpected – Hvordan holder vi publikums oppmerksomhet og interesse, det uforventede gjør oss oppmerksomme. Concrete – hvordan gjør vi ideene våre konkrete med enkle data og mål Credible – ideer sprer seg bare hvis de blir trodd på. De må være pålitelig, autentisk og troverdig. Emotions – Hvordan får vi folk til å bry seg om våre ideer? Få dem til å føle noe, hva har de å tjene på ideen, folk bryr seg om folk ikke tall. Stories - Hvordan får vi folk til å agere på vår ide? Historier viser visdom. The curse of knowledge The curse of knowledge is a cognitive bias that occurs when an individual communicating with other individuals assumes they have the background knowledge to understand. This bias is also called by some authors the curse of expertise Hvis du ønsker at ideene dine skal bli husket ikke fortell om hele ideen på en gang, folk ønsker å vite hvordan ting ender før de begynner å fokusere på noe annet. Hvis det er noen bøker som du ønsker at vi skal snakke om, skrik ut! Expresso på sosiale medier

Why do we say hurtful things to people we love? Why do we make agreements that we can't or don't want to keep? Why do we cheat, even when we are mindful of the consequences? Effy and Jacqueline go on a quest to figure out why we step out of integrity in our relationships with others and ourselves and what we can do to prevent those transgressions by exploring the hot-cold empathy gap coined by George Loewenstein, a psychologist and economist at Carnegie Mellon University. They look to the elephant and the rider analogy from the book Switch: How to Change Things When Change Is Hard by Chip and Dan Heath to dissect those behaviour we all do and regret afterwards.To find more about Effy Blue and Jacqueline Misla, follow them at @wearecuriousfoxes, @coacheffyblue, and @jacquelinemisla on Instagram.If you have a question that you would like to explore on the show, reach out to us and we may answer your question on one of our upcoming episodes. Leave us a voicemail at 201-870-0063 or email us at listening@wearecuriousfoxes.comFollow us on social media for further resources on this topic:fb.com/WeAreCuriousFoxesinstagram.com/wearecuriousfoxesJoin the conversation: fb.com/groups/CuriousFoxSupport the show

Diese Woche in der Zukunft:  Sprechen wir über Führung. Irgendwer muss doch schließlich dafür sorgen, dass Unternehmen, Organisationen, Teams sich entwickeln – kurzum: Ein Stück Zukunft schaffen. Schauen wir also auf die Führungskraft. Was braucht sie, um gestalten zu können? Was, um Transformation auszulösen? Ralf Lanwehr ist Wirtschaftspsychologe (und vieles andere mehr). Er forscht zu Führung, um mehr zu haben als nur ein Bauchgefühl aus dem Bahnhofsbuchhandel. Im Podcast erzählt Ralf, was wir zu Führung wissen können, wie wir Unfug von Evidenz unterscheiden und ob wir Charisma lernen können.  Ralf sagt: Unterschiedliche Führungsstile sind nicht an sich besser oder schlechter. Es kommt auf den Kontext an. In einer akuten Krise kann ein autoritärer Führungsstil sehr wirkungsvoll sein, den dann auf Dauer niemand ertragen wollen würde. Ralf arbeitet viel mit Fußballvereinen; man schaue sich nur einmal an, welche Trainer kurzfristig vor dem Abstieg retten und welche nachhaltigen Erfolg aufbauen können.  Was zum Beispiel wenig über den Erfolg von Führungskräften sagt: Selbstsicherheit. Ralf coacht sehr erfolgreiche Führungskräfte, deren emotionale Instabilität eine Quelle sehr sensibler Wahrnehmung ist.  Ralf hat in Studien empirisch zeigen können, wie sich Charisma-Training positiv auswirken kann. Eine gute Nachricht: Wenn wir schon Aussehen und Stimme nur wenig beeinflussen können, die sich aber enorm auf die Charismatik auswirken, so können wir charismatisches Verhalten doch lernen. Es gibt Hoffnung.  Regelrecht ärgerlich wird Ralf, wenn es an schlechte Informationen und lausige Bücher geht. Viel von dem, was in Bestsellerlisten steht, hat vielleicht für den einzelnen Autor funktioniert. Aber gilt das auch für andere? Hier sind seine drei wichtigsten Empfehlungen für substanzielle Literatur über Führung. Wer also im Sommer noch nichts weiter vorhat: 1. https://www.amazon.de/Die-angstfreie-Organisation-psychologische-Arbeitsplatz/dp/3800660679 (Amy C. Edmondson) – Die angstfreie Organisation: Wie Sie psychologische Sicherheit am Arbeitsplatz für mehr Entwicklung, Lernen und Innovation schaffen 2. https://www.amazon.de/gp/product/B087ZC68VN/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i0 (Asam Grant) – Think Again: The Power of Knowing What You Don't Know 3.https://www.amazon.de/gp/product/B005TKD512/ref=dbs_a_def_rwt_hsch_vapi_tkin_p1_i1 ( Chip Heath, Dan Heath) – Switch: How to change things when change is hard Wir leben mittlerweile in einer Welt, in der die Menschen alles hinterfragen und das ist auch gut so. Aber verändern sich eigentlich die Mechaniken von Führung oder bleiben sie gleich und wir müssen sie lediglich neu justieren? Ralf beantwortet diese Frage aus dem Bauch heraus: Compliance und zumindest eine gewisse Produktivität werden ja nicht unwichtig. Gleichzeitig wird aber die Flexibilität immer wichtiger, um die steigende Zahl von Konflikten aufnehmen zu können. Wir brauchen mehr Kreativitätsrollen in unserer heutigen Führung und mehr Mut zur Umsetzung. Die Welt ist eine andere, in der keiner mehr den Checker – kann alles und alle andern können nichts – und seinem Kollegen Teflon Billy, an dem jede Kritik abperlt, braucht. In dieser Welt will keiner mehr arbeiten, weil sie mit Sicherheit nicht innovativ ist. Wir brauchen Führung, die offen zu ihren Fehlern steht und Verletzlichkeit zeigt. Mehr Menschlichkeit ist auch in der Führung und der Transformation gefragt.  Zu Gast in dieser Woche: https://www.ralf-lanwehr.de (Ralf Lanwehr,) Psychologe, Data Scientist, Professor für Management an der FH Südwestfalen und seit über 20 Jahren als Berater tätig. 

Start off Mental Health Awareness Month the right way with some meaningful reading recommendations! Whether you want professional insight or are interested in everyday coping techniques, these books can help. Check out what we talked about: Books mentioned: "Find Your Fierce: How to Put Social Anxiety in Its Place" by Jacqueline Sperling. "Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience" by Brené Brown with readalike "Switch: How to Change Things When Change Is Hard" by Chip and Dan Heath. "Practicing Mindfulness: 75 Essential Meditations to Reduce Stress, Improve Mental Health, and Find Peace in the Everyday" by Matthew Sockolov with readalike "The Art of Stopping Time: Practical Mindfulness for Busy People" by Pedram Shojai. "Maybe You Should Talk to Someone: A Therapist, Her Therapist, and Our Lives Revealed" by Lori Gottlieb with readalike "Easy Crafts for the Insane: A Mostly Funny Memoir of Mental Illness and Making Things" by Kelly Williams Brown. "A Cure for Darkness: The Story of Depression and How We Treat It" by Alex Riley. "Understanding Teenage Anxiety: A Parent's Guide to Improving Your Teen's Mental Health" by Jennifer Browne with readalike "Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls" by Lisa Damour. Find helplines through the National Alliance on Mental Illness: https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/2021-Resource-Directory.pdf View the "Happiness Chemicals and How to Hack Them" infographic: https://umpqua.edu/hannas-helpful-hints/2377-happiness-chemicals-and-how-to-hack-them-make-time-for-joy-over-the-break To access complete transcripts for all episodes of Not Your Mother's Library, please visit: oakcreeklibrary.org/podcast Check out books, movies, and other materials through the Milwaukee County Federated Library System: countycat.mcfls.org hoopladigital.com wplc.overdrive.com oakcreeklibrary.org

This week, Dan Neumann is diving deep into the topic of psychological safety, inspired by a couple of articles that got his special attention (references below). Dan is sharing in today's episode the definition of psychological safety, its link to diversity in Teams and innovation, as well as some specific ways to foster psychological safety as the number one prerequisite for a successful Team.   Key Takeaways What is psychological safety? Psychological safety is a shared belief that the members of a team won't be rejected or embarrassed for speaking up with their ideas, questions, or concerns. Bresman and Edmondson present research that supports that diversity on a team is linked to a better outcome. This research explores the bond between diversity and psychological safety, implying that more diverse teams are going to have better ideas and outcomes than teams that are less diverse. From the research, they found that diverse teams tend to be a little lower on performance than more homogeneous teams. They also differentiated from highly diverse teams that had high psychological safety and those that did not have it. This first group outperformed by a meaningful degree both the diverse teams that didn't have psychological safety and also low diversity to homogeneous teams. Meeting with the purpose of finding root causes can feel a lot like blame, and blame is one of the behaviors that destroy psychological safety. Transform meetings into opportunities to share information. Seek information! Don't assume you know. Choose open versus closed-ended questions. In his article, Timothy Clark uses the term dialogic process to explore how Teams harness intellectual friction and navigate their interdepending work. If there is a lack of psychological safety, individuals are going to censor each other or result in self-censoring behavior which prevents a highly collaborative atmosphere in a Team. High psychological safety promotes innovation as a goal while a lack of it produces fear as a response and survival as the goal. Clark frames Agile as a culture implementation, bringing the Agile values into practice. Small and seemingly insignificant acts of disrespect, indifference, and rudeness can push a Team back into withdrawal and personal risk management. Clark also shares four steps to work in a Scrum Team to continue to foster psychological safety. Ways to promote psychological safety at work: Google has identified five dynamics in successful Teams and the number one prerequisite is psychological safety. The second is dependability, in third place are structure and clarity, fourth is the meaning of the work, and lastly, the members of the Team have to fundamentally believe that the work they do matters.   Mentioned in this Episode: “Exploring Psychological Safety and Danger with Ola Tunde” “Agile Doesn't Work Without Psychological Safety,” by Timothy R. Clark “Research: To Excel, Diverse Teams Need Psychological Safety,” Henrik Bresman and Amy C. Edmondson “The five keys to a successful Google team,” by Julia Rozovsky “8 ways to create psychological safety in the workplace,” by Greg Barnett, Ph.D. Switch: How to Change Things When Change Is Hard, by Chip Heath Crucial Conversations: Tools for Talking When Stakes Are High, by Joseph Grenny, Ron McMillan, Al Switzler, and Kerry Patterson Multiple Explanation: A Consider-an-Alternative Strategy for Debiasing Judgments, Edward R. Hirt and Keith D. Markman   Want to Learn More or Get in Touch? Visit the website and catch up with all the episodes on AgileThought.com! Email your thoughts or suggestions to Podcast@AgileThought.com or Tweet @AgileThought using #AgileThoughtPodcast!

Elena Maksumova LinkedIn profile link Leadership/Coaching training recommended by Elena: Leading Amazing Teams - Training by Tricia Broderick and Jake Calabrese - eventbrite link Podcast: Five & Five podcast by Lyssa Adkins - apple podcast link Books: Black Box Thinking by Michael Syed - amazon link Coaching Agile Teams by Lyssa Adkins - amazon link Switch: How to change things when change is hard by Chip & Dan Heath - amazon link *Music for this episode was provided through my paid subscription to TechSmith Camtasia Asset store: Intro track - Burning Spark Outtro track - Jump --- Support this podcast: https://anchor.fm/quokka-cast/support

Flip the Switch - How to use speaking as a strategy for business that feeds all your leadsNothing happens until something moves. Nothing happens until something is sold. An object at rest stays at rest until acted on by an outside force. Sometimes you need something to trigger an action. Prey Drive is an instinct to take an action. Have you changed ONE thing from last year yet you didn't like. Everybody needs a Coach in Life.#coaching #business #businesscoaching

PGX Pharmacists Series line-up 1/28/22, Dan Krinsky, BS, MS, RPh, FAPhA 2/11/22, Sue Paul, RPh 2/25/22, Mariam S. Yasin, student (PharmD and MS PGX Candidate) 3/11/22, Jamie Wilkey, PharmD Read the full show notes at https://www.thepharmacistsvoice.com/podcast Daniel Krinsky is an entrepreneur and pharmacist who is passionate about advancing patient care and the pharmacy profession. He recently started two businesses whose respective missions and visions are focused on each of these areas. The first business, PGx101, is directed towards educating healthcare providers in the area of pharmacogenomics and personalized medicine. The second, EduCare4U, is focused on patient, student and healthcare provider education and enhancing patient care. Mr. Krinsky is currently an Adjunct Professor at the LECOM School of Pharmacy, serving as a course director, lecturer, and student advisor. Mr. Krinsky's areas of expertise include community pharmacy practice, drug information, patient counseling and education, OTCs, natural products, and developing and implementing medication therapy and disease state management programs. Mentioned in this episode Dan Krinsky, BS, MS, RPh, FAPhA | LinkedIn  EduCare4U website PGX101 website EduCare4U, LLC: Overview | LinkedIn PGx101: Overview | LinkedIn PGX101 Facebook Page Medipreneurs The Pharmacist's Voice Podcast Episode 3 with guest Tom Titkemeier, RPh St. Vincent (St. V's) Medical Center Toledo, OH  The University of Toledo (UT) College of Pharmacy (Toledo, OH) AJHP American Journal of Health-System Pharmacy Auburn University Harrison School of Pharmacy  Kaiser Permanente Lexicomp Ohio Northern University College of Pharmacy Natural Therapeutics Pocket Guide Drug Nutrient Depletion Handbook NACDS NEOMED College of Pharmacy Sue Paul, RPh Switch by Chip and Dan Heath Pharmacy Today Palm Beach Atlantic University Gregory School of Pharmacy PGX101 Training February 26 and 27, 2022 Thank you for listening to episode 133 of The Pharmacist's Voice ® Podcast! Subscribe to or Follow The Pharmacist's Voice Podcast! Apple Podcasts Google Podcasts Spotify Amazon/Audible Highlights from the interview Dan and I met at Medipreneurs in Asheville, NC.  We have a mutual acquaintance:  my Uncle Tom Titkemeier (see The Pharmacist's Voice Podcast Episode 3).  Dan was one of Uncle Tom and Aunt Janet's interns at St. V's in Toledo while attending pharmacy school at The University of Toledo College of Pharmacy. We discussed the chronological progression of Dan's career.  Why did Dan pick pharmacy school?  His Dad's best friend was a community pharmacist.  Dan wanted to go into healthcare and own his own business, so he decided to go to pharmacy school.  Dan went to grad school at UT.  He got a MS Degree in Hospital Pharmacy.  The focus was on teaching and research.  After graduating from UT with his MS Degree, Dan left Toledo for a job developing clinical services in NC.  It didn't work out.  He moved on to another job, which he discovered by searching the “Help Wanted” ads in AJHP (American Journal of Hospital Pharmacy).  A position for a clinical coordinator for the pharmacokinetics service at the University of Alabama Hospital in Birmingham was advertised.  Although Dan felt unqualified, he ended up joining the Drug Resource Team at the University of Alabama Hospital in Birmingham as the coordinator for the pharmacokinetics service.  He expanded the volume of consults the role formerly served.  Dan also taught Auburn Pharmacy Students.  It was a good experience, but he was on-call all the time.  The stress and time commitment weren't right for him and his family, so he and his family moved back to Ohio.   Dan then worked for Kaiser Permanente and made his first connection to Lexicomp while there.  Lexicomp has been part of Dan's life ever since.  In the mid 1990's, Dan became the 1st pharmacist in the US to hold a shared position with a college of pharmacy and a community pharmacy:  Ohio Northern University College (ONU) of Pharmacy and Ritzman Pharmacy.  Dan provided MTM services at Ritzman's before MTM had a name!  Since his time at ONU, Dan has helped NACDS replicate the shared position he had at ONU.  Today, there are hundreds of shared positions in the US. Dan co-authored 2 books on natural products for Lexicomp.  They are Natural Therapeutics Pocket Guide Drug-Induced Nutrient Depletion Handbook Dan left Ritzman's Pharmacy and went to work at Lexicomp. Lexicomp felt like a family.  It had a great company culture with company outings to Cedar Point and more.   Dan developed a RX Wiki resource.   Dan held a shared faculty position with NEOMED and Giant Eagle.  When Dan left that position, he could have retired, but he didn't!  Instead, he co-founded PGX101 and founded EduCare4U. How did Dan get into PGX?  He took the Test2Learn™️ Train the Trainer PGX Course so he could develop a PGX elective course at NEOMED and incorporate PGX into therapeutics models.  The Test2Learn™️ program was developed in conjunction with the University of Pittsburgh and NACDS (National Association of Chain Drug Stores).  According to Dan, The University of Pittsburgh is a national leader in PGX research and practice.  What came out of it was meeting Sue Paul, RPh and later spreading the word about PGX to the pharmacy profession to improve the care pharmacists provide to patients.  Sue Paul, RPh and Dan Krinsky train pharmacists on PGX.  They update the PGX101 program every time they deliver it. The profession of pharmacy has given so much to Dan that he wants to give something back.  Education is one way to give back and pay it forward.   Being good listeners (a sounding board for patients) allows us to find out how we can help our patients.  Pharmacists are the most accessible healthcare providers and the most knowledgeable on drug therapies and deprescribing. Dan shared a story about visiting a patient at home.  Dan said, “Home visits are eye-opening.  You learn about your patients.”  We talked about tools to help patients help themselves, such as motivational interviewing and cognitive behavioral therapy.  Pharmacogenomics in Dan's own words:  Applying a patient's genetic make-up to current and future drug therapies.  PGX is a tool that can lead to better outcomes. How do PGX101 students find out about the program?  LinkedIn, networking, podcasts, conferences (Medipreneurs), and organizations (APhA and OPA).   Is PGX 101 in-person or online?  It is only online using Zoom (as of January 2022).  There are two components:  15 modules for 12 hours of CE.  8 hours of live programming:  4 hours on Saturday, 4 hours on Sunday.  To learn more, visit PGX101 online. How much does PGX101 cost?  $495 for all 20 hours.  Consider it an investment in education. PGX201 is a growing community “Beyond the Certificate.”  Membership is 3 months or 12 months.  Benefits include monthly webinars and newsletters, one-on-one consultations with Sue Paul and Dan Krinsky, guest speakers, and more.  Carol Bell, PharmD (KY Pharmacist) is working on a PGX Pharmacists Registry.  According to Dan, a Kentucky teacher's retirement program provides PGX testing as a benefit for their plan.  The ROI has been demonstrated in the form of direct economic benefits.  This can serve as a model for other organizations to follow.  I suggested that this is a “bright spot” ala the book Switch: How to Change Things When Change is Hard by Chip and Dan Heath. EduCare4U is the umbrella company for all the services Dan offers.  Examples: Individual consultations with patients, some of whom have PGX testing. Writing.  For example, a monthly column for Pharmacy Today on self-care and OTC's.   Consulting.  For example:  monograph reviews for Lexicomp. Surgery center inspections Expert witness for attorneys Part-time work in two pharmacies in his area Guest lecturer at the Palm Beach Atlantic University Gregory School of Pharmacy   We spoke about Dan's expert witness role.  The first time he served this role was early in his career while working in Alabama.  The first attorney Dan helped recommended Dan do more expert witness work.  Dan told a story about an intense deposition that took hours.  Dan serves as a pharmacist on medical mission trips to Honduras each year with his local Catholic Church.  He has been doing it for 17 years, and he loves it.  Dan got started with his mission work by covering for a pharmacist who got sick and had to drop out of the trip.   Who was on the Mission Trip?  High school students who serve as Spanish-language interpreters, doctors, dentists, nurses, optometrists, pharmacists, and others who want to serve.  They see 3,000-4,000 patients in one week and dispense 15,000-20,000 prescriptions. Dan gave advice for Pharmacist Dads:  Have a career, but be present for family.  Always prioritize your family first.  Dan wanted to be present for milestones, coaching his kids, attending events, going on vacations, and taking his wife out for their anniversary.  “You never get those moments back.” Dan said, “Career is important, but pharmacy will always be there.” Thank you for listening to episode 133 of The Pharmacist's Voice ® Podcast!

It's the first week of January and April and Tracie are thinking about resolutions. We delve into willpower, habits, and mindset, and discuss the role of American individualism in the culture of New Year's Resolutions. Ultimately, we look for a better way to change our habits–and stop beating ourselves up with flawed systems.Check out our discussion/reflection questions for this episode:  https://joyousjustice.com/blog/jews-talk-racial-justice-ep-70Find April and Tracie's full bios and submit topic suggestions for the show at www.JewsTalkRacialJustice.comLearn more about Joyous Justice where April is the founding and fabulous (!) director, and Tracie is a senior partner.: https://joyousjustice.com/Support the work our Jewish Black & Native woman-led vision for collective liberation here: https://joyousjustice.com/support-our-workRead more of Tracie's thoughts at her blog: https://www.bmoreincremental.com/Learn more about Racial Justice Launch Pad and join the waitlist: https://joyousjustice.com/racial-justice-launch-padRead more about James Clear and his book Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones  https://jamesclear.com/atomic-habitsLearn more about Cheshbon Hanefesh (Soul Accounting) here: https://www.judaismyourway.org/2021/08/20/soul-accounting/Read more about the Heath Brothers and their book Switch: How to Change Things when Change is Hard: https://heathbrothers.com/books/switch/Learn more about a growth mindset vs. fixed mindset here: https://positivepsychology.com/growth-mindset-vs-fixed-mindset/Read more about Thich Nat Hanh: https://en.wikipedia.org/wiki/Th%C3%ADch_Nh%E1%BA%A5t_H%E1%BA%A1nhFind out more about Mussar:  https://en.wikipedia.org/wiki/Musar_movement#:~:text=The%20Musar%20movement%20Learn more about Sonia Choquette here:  https://soniachoquette.net/Read more about the book Habits of a Happy Brain: Retrain Your Brain to Boost Your Serotonin, Dopamine, Oxytocin, & Endorphin Levels by Loretta Graziano Breuning: https://www.indiebound.org/book/9781440590504

Profit 911 - https://profit911.biz/ Switch - How to change things when change is hard - https://amzn.to/31ENXSi --- Send in a voice message: https://anchor.fm/drpelto/message

Is it possible for the company formerly known as Facebook to be a force for good? There are some bright spots.  NOTE: For a full transcript of the conversation, go to https://tonyloyd.com/emily-dalton-smith If you want to hear bad news about Meta, the company formerly known as Facebook, you don't have to look far. And, there's plenty of bad news to find. If you're interested in reading more about that, just Google the phrase Facebook Papers. But, for me, there's a more interesting question. Can Meta be a force for good? Is it possible? As you know, here at Social Entrepreneur, our motto is “We tell positive stories from underrepresented voices, focused on solutions.” I admire models such as Solutions Journalism, where journalists ask the question, “Who does it better?” And I love appreciative inquiry, where leaders take a strengths-based approach. I would also recommend Switch: How to Change Things When Change Is Hard by Chip and Dan Heath. The point of all of these approaches is, look for the bright spots. Look for what is working and spread that around. If you know my story, you know that I was a corporate executive. I was bothered by big questions that drove me to leave my career and learn about social entrepreneurs. Social entrepreneurs use the power of business to do social good. I believe, if we are going to save humanity, we cannot depend on government agencies and nonprofits to do the work required. Their work is necessary but insufficient. Every business must look at its impact, both positive and negative. We must find the positive effects of our companies and amplify that. Let me be clear. To make the kind of impact needed, companies cannot work around the edges. If ExxonMobil plops a solar panel on top of their headquarters, they cannot declare victory and go home. We have to rethink our business models fundamentally. And positive change requires third-party verification. That's why I'm such a fan of certified B Corporations. In today's interview, Emily Dalton Smith, Vice President of Product Management at Meta, describes how Meta is creating a positive social impact. She talks about Crisis Response, Charitable Giving, Community Help, Health, Mentorship, COVID-19 Information Center, and the Voting Information Center. 

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Minal Bopaiah. Minal is the founder of Brevity & Wit, a strategy and design firm that helps organizations achieve the change they wish to see in the world through a unique approach that combines human-centered design, behavior change science, and the principles of inclusion diversity, equity, and accessibility. Minal Bopaiah discusses her book Equity: How to Design Organizations Where Everyone Thrives and shares frameworks and approaches for leading a more equitable organization.  Some highlights:- Minal Bopaiah on the tie-in between implicit bias and systemic issues faced in tackling inequity.  - How our biases impact algorithms, including those used by human resource departments for recruiting and hiring.  - Minal Bopaiah on the difference between equity and equality.- The role that design thinking can play in greater equity in organizations. - How leaders can redesign systems to ensure greater equity.    Mentioned:- Rajan Patel – Co-founder, CEO at Dent Education- Dan Heath and Chip Heath – Authors, Switch: How to Change Things When Change Is Hard.- Johnnetta Betsch Cole – Author, Racism in American Public Life.- Valarie Kaur – Author, See No Stranger- Karen Armstrong – Author, The Spiral Staircase- Partnering Leadership Podcast Conversation with Howard Ross – Author, Everyday Bias Connect with Minal Bopaiah:Brevity & Wit on InstagramMinal Bopaiah on InstagramBrevity and Wit on TwitterMinal Bopaiah on TwitterMinal Bopaiah on LinkedIn Connect with Mahan Tavakoli:MahanTavakoli.com More information and resources available at the Partnering Leadership Podcast website: PartneringLeadership.com 

With over 3 decades of experience at Procter & Gamble in Brand Management and Innovation, Virginie has a broad experience across multiple categories and global to local brand management expertise. Virginie has worked across several of P&G's multi-billion dollar brands, including Pantene, Ariel/Tide, and Pampers, and has extensive international experience having been based in France, UK, Switzerland and the United States throughout her career. Since 2011, Virginie's focus has been on sustainability and corporate citizenship, with a global remit covering all brands and business units, in all regions. Her mission was to embed sustainability into the innovation, brand-building and everyday business practices at P&G. In 2016, she was promoted to Vice President of Global Sustainability, in recognition of the work she has led to make sustainability a core business strategy, an innovation driver and a catalyst for a more resilient organisation. Even though Virginie recommended the creation of this new position, her vision has always been for the role to become obsolete, with sustainability embedded in everything P&G does as second nature. As she puts it: “Innovation and communication will not be conceived without sustainable groundings.” Prior to her current position, Virginie was the Western Europe Franchise Leader for Ariel, one of P&G's largest brands, where she turned Ariel into the leader in sustainability through the launch of the highly successful “Cool Clean/Turn to 30” campaign and the most sustainable laundry product (Excel Gel). Beyond her brand and innovation expertise, she is a certified coach and widely recognised for her vision, change management and leadership development skills. Virginie Joins Sustainable Nation to Discuss: Making sustainability irresistible - change management and motivation P&G's process for prioritizing and developing sustainability goals Getting executive leadership on board with aspirational goals P&G's role in the 50 Liter Home coalition Advice and recommendations for sustainability leaders  Virginie's Final Five Questions Responses What is one piece of advice you would give other sustainability professionals that might help them in their careers? Depending on where they are on their journey, it will be different advice. For the beginners, I would say understand the science so that you can define your strategy based on where you can have the greatest impact. For the most advanced, which have probably exhausted all the programs that they can directly control and do on their own, I would encourage them to go and join others in collaboration and coalition and choose the ones that are committed to action. You have some that are more about think tank- I think here it's about action, and also those who have the greatest scale. What are you most excited about right now in the world of sustainability? It forces you to ask questions that you would not ask in business otherwise. What is the role of your business or your brand in society? That's our program on basis core brand 2030 - that each brand needs to have a commitment which is societal, environmental and social. It forces you to ask you those big questions. It also forces you to ask, how can you do more with less - sustainability as a key driver of innovation. How can you do what was deemed impossible; when you come together to do things like with the 50 Liter Home coalition. It's an amazing catalyst for widening the screen, opening the box, and really big transformations of systems. What is one book you would recommend sustainability professionals read? I would recommend books that are actually not on sustainability but on leadership. It's all about great leadership and leading change. One that I really like, it's called Building the Bridge As You Walk On It, it's from Rob Quinn. And the one I mentioned which is Switch: How to Change Things When Change Is Hard from Dan and Chip Heath. What are some of your favorite resources or tools that really help you in your work? I would mention collaboration organizations that are member based. I would mention two of them because for me personally they have been ones that have been the most enriching and the most actionable as well. One is called Sustainable Brands. It's the leading organization of brands and sustainability to help brands really on the journey of becoming sustainable and now even regenerative in business. The other one is called The World Business Council for Sustainable Development. It's an organization of 200 CEOs who are getting together to tackle the big global challenges, and they're also very inspiring; very bias to action and making a difference. Where can our listeners go to learn more about you and the work that you are leading at Procter and Gamble? Go to our website, we actually just refreshed it. We have added a big section section with our new goals on forestry. There is the website and there is the citizenship report that we issue every year. The latest one is from November of last year. Lots of brand stories and fascinating partnerships that we described there. Follow me on LinkedIn; I share regularly all our best stories.  

Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation] She talks about Digital Transformation: · Who should have a seat at the transformation table? · How to mitigate risk? · How to build a business case to digitally transform a company? The book that has influenced Alice the most in the past year: ✔️ Switch: How to Change Thing when Things are hard: https://amzn.to/39IOPX6 Her note all the customer service and CX professionals: “Thank you.” JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://www.cxofm.org/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Hey everyone!Been reading an INCREDIBLE book lately. You should definitely check it out.It’s called -> “SWITCH - How to Change Things When Change Is Hard” by Chip Heath and Dan Heath.Basically there is one concept that they talk about over and over again. Imagine your brain is like an elephant, and there is a rider on top, riding the elephant. The Rider = Your Logical Brain, Your “Self-Control”.The Elephant = Your Emotional BrainThe Path = Where the elephant is walking.Now, just think about this scenario for a second. Obviously, the Elephant is a powerful force here.The rider can coax the elephant into doing what it wants, for a while, to a certain degree. “Hey buddy, go over here!” (dangles Elephant food on stick)The path also influences things to a large degree.If the elephant runs up on a giant pool of delicious water, GOOD LUCK trying to stop that elephant from drinking, rider. You get it right?The book talks about how this is EXACTLY how our brain works. I’ll just give you the secret sauce straight from the book okay?In order to change ANYTHING in your life you need to…1) Direct the Rider 2) Motivate the Elephant3) Shape the PathI’ll talk about these 3 in future letters in MUCH more detail, so make sure you are subscribed (it’s free for 30 days anyway)…But today I just want to focus on #2, Motivating the Elephant, because I think it’s one people forget ALL THE TIME.When we think about starting a business, fixing a bad habit, starting a GOOD habit, whatever, we ALWAYS think about the RIDER.At least I do!!!“Kale, just stop being a wuss, get up at 6am and workout!”“Kale, do you want to be rich or not? Film that advertisement right this instant!”That is me, screaming at my Rider to get to work…This, obviously, rarely works. The second that alarm rings at 6am, I silence it.Or, in reality, my emotional self (my “Elephant”) wants nothing more than to stay in bed, so that’s what wins out. NO AMOUNT OF PRODDING BY THE RIDER IS GOING TO CHANGE THAT.What do you have in YOUR life that this reminds you of?Now that you’re thinking of it, here’s how to fix it.Like most things in life, you need to do the OPPOSITE of what you’ve been taught in school or by the “World”.The world will tell you to be analytical, logical, “smart”.What you really need to do is MOTIVATE THAT ELEPHANT. And remember, the elephant is EMOTIONAL. The only way to motivate it is through an EMOTIONAL REACTION.So, yes, you are going to have to get emotional.Guys, I know this can seem hard and “wussy” to you. But here’s a quick hint…ANGER is an emotion….FEELING SICK TO YOUR STOMACH is an emotion….So, I can’t really diagram this out for you because each situation is different, but basically, you need to start FEELING STRONGLY about what you want to do….For example….Want to lose weight? Start really NOTICING how unhealthy people look when they are overweight. Start REALLY feeling how gross and unhealthy YOU would feel if you were in their shoes. Then use that emotion to fuel your elephant.Want to stop procrastinating on your dream? Your business? Start visualizing how bad it felt every time you couldn’t afford something. The embarrassment of your card declining. The FUTURE embarrassment of not being able to get your kids the life they deserve….As you can tell, my mind definitely goes a little DARK when I need to motivate my elephant. That’s just how I’m wired, I played D1 college basketball and nothing gets you going more than those angryish emotions… (if you don’t believe me go watch Michael Jordan’s “Last Dance” documentary on Netflix…)But that’s not how everyone is…You can do this positively as well, and honestly that’s probably a better use of this….Want to treat your wife better? Start scrolling back through your phone of all the memories you’ve had. Start dreaming of your future life and the future versions of your wife… is she happy, fulfilled, living up to her full potential because YOU were her rock? Or is she unhappy, depressed, and wishing she never would have married your sorry ass?Dang, I went negative there again, haha!Idk, take this for what it’s worth, but I REALLY found this concept interesting, and EASY to relate back to in my day to day life.Read that book if you have time, or just start to think of life in terms of the Elephant, Rider, Path concept….I guarantee it will help you make positive changes in your life.Oh, and make sure to tune in later this week (SUBSCRIBE FOR ACCESS) when I talk about SHAPING THE PATH….Sometimes you can CHEAT your way to making the elephant do what you want….Kale Get on the email list at thekaleletter.substack.com

Heard of the book “Switch: How to Change Things When Change Is Hard” (by Chip and Dan Heath) but don’t have time to read it? Get the most important insights from someone who’s applied them in medicine, Dr. Cara Beatty. On this episode, she and Sandy dig into:Challenges between providers and their support staffHow slowing down can lead to more alignmentWhy resistance to change is often due to a lack of clarityA better approach to big complicated problems (vs. assuming a big complicated solution is needed)The mental cost of doing things differentlyThree biggest takeaways from the bookDr. Beatty has been a Physician Executive for over 20 years and is the CMO of Northeast Washington at Providence Health.

Pour être tenu au courant des aventures de Chef[fe] et être tenu informé de chaque publication d'épisode, abonnez vous à la Newsletter : https://cheffepodcast.substack.com/ -- Bonjour à tous, Je suis ravie de vous retrouver pour ce 12e épisode de Chef[fe]. Aujourd'hui j'accueille avec beaucoup de joie Kevin Duchier, DRH de Germinal. Avec Kevin, nous avons parlé de management bien sûr, de RH et surtout de transformation d'entreprise. 2020 a été une année charnière pour Germinal : ils ont traversé la crise du Covid, ont changé de business model, sont passés en télétravail à 100%, ont connu un turnover de 70%. Enfin, ils ont oeuvré et réussi à atteindre la parité parfaite dans leurs effectifs! Chapeau bas... J'ai aussi voulu abordé le parcours de Kevin et de son rôle dans l'entreprise. Kevin n'a pas de formation RH et il est très loin du mauvais cliché de la fonction RH administrative. Au contraire, il est au coeur des transformations et de la croissance de l'entreprise. Nous avons donc parlé de responsabilisation des collaborateurs, de transparence, d'individualisation des conditions de travail, du télétravail, d'animation des équipes à distance... Nous avons aussi parlé d'un thème qui me tient à coeur : la parité en entreprise. Je trouvais ça chouette d'inviter un homme pour me parler de ce sujet et encore plus parce qu'il est à l'origine d'un tel succès. Bonne écoute ! ------- Voici les sources d'inspiration que Kevin a citées dans l'épisode : - L'outil pour les mood hebdo : https://officevibe.com/ - Le livre : Reinventing organiszations de Frédéric Laloux - Le livre : Switch : How to change things when change is hard de Chip et Dan Heath - Le livre : Work rules de Laszlo Bock (DRH de Google) - Le livre : What you do is who you are de Ben Horowitz - Le podcast The A- Players

Do you have questions about ACA 122? Why is it required and what do students get out of it? Listen to our interview with Deidre Yancey to find out the answers! Deidre read Switch: How to Change Things When Change is Hard by Chip and Dan Heath. Request it through interlibrary loan. Download the Libby app to access the Dogwood Digital Library.Find out more about the 2021 Read Great Things Challenge on our blog. Watch some great documentaries for Black History Month!Follow the library on Facebook and Instagram. Contact me, Courtney Bippley, at bippleyc@durhamtech.edu. Contact the Durham Tech Library at library@durhamtech.edu. Music for this podcast was made by Robert Isaacs. 

Paul Casey: Get your priorities done near the beginning of your day. Research says that between 10:00 and 12:00 is typically the most creative time of the day for most people. Speaker 2: Raising the water level of leadership in the Tri-Cities of Eastern Washington, it's the Tri-Cities Influencer Podcast. Welcome to the TCI Podcast, where local leadership and self-leadership expert, Paul Casey, interviews local CEOs, entrepreneurs, and non-profit executives to hear how they lead themselves and their teams so we can all benefit from their wisdom and experience. Here's your host, Paul Casey, of Growing Forward Services, coaching and equipping individuals and teams to spark breakthrough success. Paul Casey: It's a great day to grow forward. Thanks for joining me for today's episode with Joe Estey. Joe is a performance improvement specialist at Lucas Engineering. And a funny thing about Joe is he got into video games at a later age. Joe, tell us about that. Joe Estey: Well, I was traveling on the road quite a bit to see clients out of the state, and my grandsons wanted to stay in touch with me and FaceTime wasn't cutting it. And so we wanted to do more interactive things, not just talk to each other. And so they convinced me, through a birthday present, to get an Xbox One. And then when I was in Oak Ridge, Tennessee, for the first time I logged online at the age of, well, I think I was going on 60 then, for the first time ever to play video games. So my experience wasn't Atari. It was mainly a pinball machines and bowling alleys. I had never, though my son had done it a lot, played video games. So I got a late start in life, but I will tell you I'm a threat when it comes to certain games. And here's what I found out I think is most interesting is by building connections with my grandkids, I started creating greater connections cognitively in my head about things I hadn't experienced. Paul Casey: Ooh. A win win. Joe Estey: I was a win-win, all the way around. Paul Casey: Well, we're going to dive in after checking in with our Tri-City influencer sponsor. It's easy to delay answering uncomfortable questions like what happens to my assets and my loved ones when I die? So it's no surprise that nearly 50% of Americans don't have a will and even fewer have an estate plan. Many disabled clients worry that they don't have enough assets to set up an estate plan, but there are important options available to ensure that you have a voice in your medical and financial decision-making. Even if your health takes a turn for the worst. Estate planning gives you a voice when your health deteriorates or after you're gone. Maren, Miller Bam, Attorney at Law, is currently providing free consultations. To find out more about estate planning or to book an appointment, call Maren at 206-485-4066 or visit Salus, that's S-A-L-U-S dash law dot com today. Paul Casey: Thank you for your support of leadership development in the Tri-Cities. So, Joe, so our Tri-City influencers can get to know you, take us through a couple of the career highlights that led you to where you are today. Joe Estey: Oh. Okay. Well, first of all, I've always been interested in training and seeing people improve. So even though I was a bus boy years ago at a local restaurant here in the Tri-Cities, I worked my way up in about eight months to the captain of the floor, which meant I was responsible for training waitstaff and bussers in the performance of their duties so they could maximize their tips. And so profit was the motive. The better they did at their job, the more they made. And so it didn't take a whole lot of convincing to teach them some tips about how to better perform at the table-side. And then from that, I became a flambeist, a sommelier. I spent some time in the culinary world. Met an individual who was starting a construction company to solely focus on restoring property after disasters. And since I had, as a flambeist, played` with fire by the table side, it made sense for me to try and put some of those fires out after they had occurred in people's homes. Joe Estey: And so then I stayed in that world for about three years and learned how to restore oil paintings, restore cars, restore grand pianos, absolve a variety of physical issues people had with their property after the disaster. And I met a gentleman who then put me on the track to human performance improvement years ago from Westinghouse Electric Corporation. We worked at a local radiological site where they were producing a material for reactors and for nuclear weapons at the time. And I began a journey on, not focusing so much on how to restore property that had been damaged, but how, as a manager, you can restore people back to wholeness after an error or after an event. And that's where I started pursuing really why things happen, the reason behind the why that we normally assume, meaning the obvious usually isn't the answer. We have to do a deeper dive into that. And so for the past, I'd say a three decades, I spent most of my time on human performance improvement, which is the reduction of events through the proper management of error. Paul Casey: Wow. The flambeist. Joe Estey: Yeah. That was a blast. Paul Casey: That's my new word for [crosstalk 00:05:24]. Joe Estey: A flambeist. Paul Casey: I love that. I also love that you're in the training field, even in your first jobs. So, I mean, and I've heard this before, too, that there were signs of your passion, even as a child or a youth. Jim, sounds like it's been a pattern for you all the way through. Joe Estey: Oh. I think so. I think I probably have two passions that drive every decision and action I make even today vocationally. And one is is that I'm fascinated with the way people learn. And secondly, I'm fascinated with the way things are made. And so I have yet to meet a person in a boring job though I've met many bored people in their jobs. Joe Estey: Unfortunately. And there isn't anything, I don't think, I haven't found fascinating about the most rudimentary work people do. I mean, there's always something behind the scenes that's fascinating about how they accomplish their tasks. And I think that's the real passion I have for understanding why people do the things they do when they do them. Paul Casey: That's so cool. And we met probably 10 years ago, I think, and that passion was evident then. It seems like the fire is still lit. Even today we got to go through a... You trained me in human performance improvement just a couple of years ago. And... Joe Estey: And you were a great student. Just want to put that out there. Paul Casey: Thank you. Add more tools to the tool belt. Right? Joe Estey: There you go. Paul Casey: So I can also, because we share that same love of developing people and trying to figure out what makes them tick and how we can get them to the next level. And I love that you're very niched in that there are accidents that happen, there are incidents that happen. How can we prevent those from happening again? Joe Estey: Yeah. I think, that's the real element. There are companies, and I think we live through those times right now, there are organizations that keep trying the same thing over and over and hoping for a different result. And it's not working. Paul Casey: It's call insanity. Joe Estey: Yeah. That's exactly right. And before it had a name, it was the way we managed things because we didn't know better. And so what happened is is we would think that by putting a plan in place that if it's failing is because people aren't working the plan. Well, it could be the plans is not a very good plan. You know? There's a saying that every system is perfectly designed to get you the results you're getting. If you don't like the results you're getting, you might want to look at your system and don't blame the people who are using it. Joe Estey: Because every system has a hole in it that requires the user to fill it. And so whether you're writing a great way of doing work in a procedure, or you're designing a great system in a control room, you left a hole somewhere, because you knew the answer when you were designing it. And people didn't even know what the question was when they're using it. And so there's always going to be a maze they're walking through. You saw the start and finish. They're just in the middle of the maze. And so when you have an event, it's easy after an accident to say, "Well. Here's what you should have been doing and could have been doing." That's because you started at the end of the maze. You already know the answer. What you need to do is put yourself into the shoes of the people doing the work at the time, and what made it locally rational for them to make the decisions they were making? Joe Estey: It's called the local rationality principle. It wasn't an error. Because if it was an error, they wouldn't be doing it. It had to make sense to them. Otherwise they would have stopped doing what they were doing. And so if you try to tell people what makes sense afterwards, that doesn't guarantee sense it's going to be made later in the future. So we try to help companies develop solutions for the real reason why things happen rather than the easier solutions that cause more problems. Paul Casey: The band-aids. Joe Estey: The band-aids. Band-aids that you can't... And you'll never know what the real problem is. Paul Casey: Yep. Yep. Good stuff. Good stuff. So I know you had your own business for a while and because we're friends and you jumped to this opportunity to be at Lucas. And so you were at a crossroads at some point, and you decided to make that jump. So maybe you could share a little bit about making that jump, but also our listeners, when they're at a crossroads of a big decision, career decision usually, what counsel would you give them? But start with your decision. Joe Estey: Oh. I appreciate the question. Actually for almost two decades, I ran my own consultancy and training and that meant that I was on the road and I was doing all the work. I was direct marketing. I was lining up the next contract. I was managing things and I was spending, three days a year with CPAs to manage my money and figure out how much I'm going to pay in debt. And that's not what I got into the business for. So I realized, probably after 19 years of doing that, I loved my vocation and calling. I didn't like the administration behind it. There was no drive in me to really go out and look for the new contract. There was no drive in me to manage my income, manage my finances, manage the way money is spent and invested. People are better at that than me. Joe Estey: And it takes a while for a person to say, you may be a business owner, but you are not good at anything, but what you do. And what you do is the good or service you offer. But the business behind the business is equally important, the enterprise. Well, I wasn't managing the enterprise and I realize that it. It wasn't bad. I never had a bad year. I always had great years. And every year was better than the last one. But I knew that I was being weighed down by the business rather than being in love with the vocation. And so I met a guy named Ken Lucas who had a similar consultancy, wider in scope, deeper in nature, and we teamed together on a couple of projects and he said he would carry the freight. If I carry the weight of the work. Meaning, he would basically broker my work with the people that needed it while he attended to the administrative things, and his staff. Paul Casey: Sweet. Joe Estey: It has been a sweet marriage. It really has been. It's been ideal. Paul Casey: Right because as a business owner, you have to work on the business, which was sucking the life out of you and you just wanted to stay in the business. And so you found a great marriage of those two things. Joe Estey: And I think one thing that I didn't see an unintended positive consequence was he helped push me without being too pushy towards setting new goals. You know, I was pretty satisfied with the level of income I was getting. A year would go by and I'd look back and say, "It could have been better, but it certainly wasn't bad." And I think there's a comfort level people rest at. If you're a student and you're happy with a B, you may not try to get an A, and I was a B student and I may have been a C student, but I was pretty satisfied with it. There was no prompting to do better because I was pretty comfortable. But now that you have this team are trying to support, you have to also do well for them and see, and it took the focus off of just doing well for me and my family to doing well for them and their family, which changed our whole relationship. Paul Casey: So if a listener is at that crossroads, maybe one of the crossroads is when you realize you're just sort of coasting. You need to be stretched. That might be a reason to jump to something new that's going to stretch you. Are there any other tips that you'd give? Joe Estey: No. That's an excellent one. And I would say some people, there's an old saying of boys, remember very early in my life, and when I remember it, I tried to reflect on how to get out of it. And that is the certainty of misery for a lot of folks is better than the misery of uncertainty. Paul Casey: The devil you know is better than the one you don't...] What is it? Joe Estey: So right now it may not be great, but you're too afraid to take a leap because it may be worse. Well, the truth is it may be better. I'm a firm believer that risk always carries with it greater rewards, but also a greater opportunities to fail. But if you don't have that, your foot is on the brake the entire time, because you're afraid of making a mistake so you don't take your foot off the brake and therefore you're not going anywhere. There's a reason why there's a gas pedal. And if you're all gas and no brake, you're in trouble. And if you're all brake and no gas, you're in trouble. And so I think through life, we kind of navigate through the brakes and gas pedals and to try and figure out how to get somewhere positively. Paul Casey: Boy, that's so good. My wife and I are watching The Amazing Race. We've gone back to the original. So I think e've hit season 11 now. Joe Estey: It's a binge season. Paul Casey: They're racing. They're on a boat somewhere in like Vietnam or somewhere. And they're like, wait, we picked the worst boat because the other boats are passing them. All of a sudden you see the boat master pull up the anchor. Having the foot on the brake pedal is not going to get you a success. Joe Estey: No. You can't. And I think you have to take... And you don't want to be all gas no brake, which means you want to take measured calculable steps. And you know, you've always got to have that plan and I know you preach and profess that a great deal and practice it, but you want things to be deliberate in nature. You want intention too behind every action. Paul Casey: Yes. Yes. Well, Joe, leaders have to keep growing or else they become irrelevant. So how have you matured as a leader in recent years in your craft? Joe Estey: You know, I think probably the greatest lesson I have learned through practice in the field and observations in different industries is most leaders get what's wrong wrong. They see something and they believe it's a matter of attitude and behavior driven by motivation in their folks, rather than a lack of ability and confidence. We're going into a time of change now where it's just the turning of the new year. We're in 2021. As a result, we're going to put new policies in place, new procedures in place, new practices in place. And people will unfortunately say, "Well, you know, people are bound to resist change. And so we have to do something to motivate them towards it." It's usually not a lack of motivation that's the issue. Right now people are very confident and competent in what they're doing. They've been doing what they've been doing for a long time. Joe Estey: When you start talking about changing any element of their work, you are shaking their confidence and their competency. It isn't that they don't want to change and improve because human beings are born to improve. We were born to learn. We were born to be different than we are today. We are not resistors of change. We're resistors of change in the things we no longer care about. Now see we don't want to put effort into something we don't see a benefit returned. And if we have a hobby, we get better at it by changing. You have a business, you get better at it by changing because the word change actually just means improvement. We were born to change. However, when you see somebody resist it, it may not be a lack of motivation. It's usually based on a lack of ability. They know how to do what they're doing now. Give them greater ability to do it, and motivation will take care of itself. Paul Casey: And you would try to have managers who are running into some resistance with their people try to sort that out. Isn't motivation [crosstalk 00:16:12]. Joe Estey: Exactly. That's the number one question you have to ask, is this really a motivational issue? And I'm going to tell you right now research shows it usually isn't. The real issue is it's a lack of ability or changing capability. You did something to their process that they were comfortable with. You implemented a checklist, changed the way you answer the phone, changed the way you handle money, whatever that is, well, they were competent, which meant they were confident. And now you're shaking up their competency, which is bound to affect their confidence. So naturally they're going to resist it until you make them more able to do it. Paul Casey: Yeah. Raises their anxiety. Yeah. Joe Estey: Oh. Yeah. Paul Casey: This tool that I share at my change seminar, the change puzzle and the six elements that you have to have in order to have change. And one of them is, if you don't feel like you can do it, you see what the outcome is. It's anxiety [crosstalk 00:17:00] Joe Estey: There you go. Paul Casey: ... people on the ground. So you've got to then pour into training or hold their hand for a little bit. [crosstalk 00:17:07] Joe Estey: That's a huge lesson and you hit it right on the head, Paul. Because if you think about all the seminars and workshops that managers take to learn how to motivate their people when things are changing or they're dealing with difficult times, it's not a motivational issue. They are motivated. They got out of bed. They put on their shoes. They went to work. They somehow were motivated. They just may not have been as able as they needed to be. Paul Casey: Good stuff. Well, before we head into our next question on Joe and his to-do list, let's shout out to our sponsor. Located in the Parkway, you'll find motivation, new friends, and your new coworking space at Fuse. Whether you're a student, just starting out, or a seasoned professional, come discover all the reasons to love co-working at Fuse. Come co-work at Fuse for free on Fridays in February. Enjoy free coffee or tea, wifi, printing, conference rooms, and more, and bring a friend. Fuse is where individuals and small teams come together in a thoughtfully designed resource rich environment to get work done and grow their ideas. Comprised of professionals from varying disciplines and backgrounds, fuse is built for hardworking, fun loving humans. Learn more about us st Fuse S-P-C dot com or stop by 723 The Park Way in Richland, Washington. Paul Casey: So, Joe, most of our to-do lists are greater than the time we have to do them. So how do you triage your own tasks? How do you focus on what's most important? Joe Estey: Yeah. That, once again, a great question. I think, the first list that Jerry Korum from Korum Motors over on the west side of the state taught me was that a to-do list is a list of priorities, but a never to-do list is a list of values. And you got to have a never do this list first. And so for me, the list I look at and reflect every end of the year going into the first year are the things I will not do that year. Joe Estey: The commitments I will make not to fall into some kind of temptation to wander down a path where it would be easier to say yes right now than to say no, but the no is going to reap greater rewards. So that kind of drives my to-do list. And Jerry Korum said that when he started his car dealership, he didn't like a single thing car salesman did, hated every one of them. And so he took a piece of paper and he said, "I'm going to list everything I don't want to do when I'm a car salesman." And his dad, Mel Korum, who ran the dealership really encouraged him to get into the business, but Jerry wanted nothing to do with it. And he created that I will never do this list. And that's the one that meant the most to him throughout the years. So for me, that's the one that drives my to-do list are the things I avoid. Paul Casey: Wow. That's so good. It reminds me like being at the beach and you've got the little sifter and you put the sand through it and there's some rocks and other things that get caught. That's the not to do list [crosstalk 00:20:00]. Joe Estey: Oh. That's a good one. Paul Casey: ... all the things that slip through are what we want to build the sand castle with. Joe Estey: Oh. That is a good analogy. I like that. That's right. And I think if you don't have your, I'll never do this list, no matter what you put on your to-do list, it may get circumvented along the way. Paul Casey: Sure. Sure. Especially if you're a yes person and a lot of us are yes persons. I'm a recovering yes person myself. You know, would you do this? You're so good at this. Or, well, that's another opportunity, your eyes get really wide, and then you say yes, and you're thinking, "Oh. That doesn't go with my values. Or why am I being resentful?" Joe Estey: Exactly. Well, I think to bolt onto that, Jerry said his greatest example is that was one of the things he put on his list years ago as a business owner was he would never get a line of credit against any car on his parking lot. Because he always wanted to be able to help a single mom out who showed up with two kids in the rain to get a car that would just get her to work. And he didn't want that paper owned by a bank to determine how much he could sell it for. Joe Estey: He wanted complete freedom and making those financial decisions. Now he started that over four decades ago and he practiced that every day. And when somebody would come in and say, "You know, Jerry, you could go twice as fast if you just get a loan on your vehicles." And he would say, "I have a not to-do list. And I may not be as big as I could be. I may not take the risk to get the rewards, but I'll be guaranteed the rewards that I'm taking or that I'm receiving because of the things I may not to do list." And to this day he is credit free and cash rich. Paul Casey: Wow. That's value centered leadership right there. Well, you probably believe, like I do, that Leadership is relationships. So, Joe, you're one of the best. I've been to your seminars and you're really great at connecting with an audience. You're great at developing relationships between the speaking gigs, the training gigs. How do you intentionally develop relationships? Joe Estey: Oh. I think be interested in people. I mean really. Again, I said it earlier, I am driven by a passion to understand how people do the work they do. There isn't anything they do that I already know before I watch them. So that they're kind of like a work of art in progress when I see them doing their work. I don't understand why they make the choices they make, take the actions they take, but they do. And so I am... I think most leaders are more interested in ensuring that people find them interesting, as Jim Collins once said. Joe Estey: And they spend a lot of time when they meet the new people in their organization, or they walk around the facility, or go out to see what folks are doing talking about their philosophy and what they're into and how they got to where they're at. And most people, to be honest with you, aren't interested. They want to know that the leader is interested in them before they ever find the leader interesting to them. And so when somebody walks into a classroom or somebody walks into an office or a maintenance shop where I'm doing an observation, I want to know that person. Because they have something in their head that I don't know. And I can't learn it unless they're willing to share it. Paul Casey: So good. Be having a curious posture and wanting to be interested, not interesting. Joe Estey: Oh yeah. Paul Casey: That's a really good takeaway. Well, self-care is also essential for mental health and top performance, especially now in the land of COVID. So what recharges your batteries, or maybe there are some things you don't practice what you preach. You also would tell other people, especially our listeners, what do you got to do for self care? Joe Estey: I think, first of all, you have to have a routine, but you also have to be spontaneous. My wife has taught me that. I've been married to the same gal I met back in high school. We graduated a year after she would've graduated, and I mean, we got married a year after she would've graduated and I was 20 years old with a first kid. And that teaches you a lot about having to be entertaining and how to entertain yourself. And so we've been married 43 years now. And I find out that her desire to have things planned along with my desire to be spontaneous are not mutually exclusive. That she can have all the structure she needs and I can have all the spontaneity I need as long as we do it together, because then we enjoy each other's company. Joe Estey: And I also spend at least an hour a day reading. So I read about four books a month to five books a month. And I have, since I was about 22 years of age, and it was a habit I developed early on and I have an insatiable desire to read, and that was cultivated, not through school, but through just being, as you said earlier, curious and interested in the world around me. And so I think that usually helps me stay connected. And then those moments of spontaneity of just doing things off the cuff keep me more interested in other things I don't know about yet. Paul Casey: Wow. So four books a month times 12 times 40 years... Joe Estey: Well, if you go to my website at Lucas O-P-T dot com, you'll see a resource library list. Paul Casey: I love that list. Joe Estey: Oh. Yeah. Was about 42 pages long, and those books are not books I heard about. Those are books that I've read. And they wouldn't be on that list if I didn't believe they had a good wealth of knowledge. Paul Casey: ... takeaway value to it Joe Estey: Yeah. Paul Casey: What a golden... People ask me all the time. What books do you recommend? Your list is probably the primo, top of the line list because it's 42 pages and you've got them in categories and you've got a little summary, what you're going to get out of this book. So we'll put that in the show notes for others so they can link to that. Joe Estey: I appreciate that. Paul Casey: Good stuff. But you know, I got to take that quick, a quick exit ramp with you. So give me the top books. Give me a few of them that you're just like all potential leaders or current leaders, you got to read these three or four. Joe Estey: Okay. Well, first every book you've written. You have to say that right now, because one of them they're digestible. Paul Casey: Here's five dollars. Joe Estey: The truth is they're digestible. You've taken, kind of like a Covey and others do it, you've taken a principle and tied some practices to it. And if you have problems with priority management or, you know, how to resolve conflict and your [inaudible 00:26:16] isn't that topic, you don't have to fish through 300 pages to figure it out. You can get right there [crosstalk 00:26:20]. Paul Casey: ... and it could [crosstalk 00:26:21]. Joe Estey: ... a lot smaller, a lot easier. But I would say, there are so many that are coming out. I think if you are into problem solving and understanding the nature of your problems, a great one by Dan Heath of the famous Heath brothers who wrote Made to Stick and Switch How to Change Things When Change is Hard. Dan's own book, Upstream How to Solve Problems Before You Even Have Them, a terrific book on how business leaders need to fix things upstream so people downstream don't have problems. It's where you fix the problem that determines if you're going to have problems. Joe Estey: Another one is Leaders Eat Last by Simon Sinek. And I think, from a neurological perspective he gives you the scientific chemistry reasons why people do what they do, but it's tied to some great analogies in the book, and stories about leaders really understanding what their role is in empathy and in perspective, understanding why people do the things they do. For my own vocational background, I mean, one of the best books, and it's going to be the most boring sounding book you've ever heard in your life. Joe Estey: But it's 110 year historical reflection on why we treat workers the way we treat them today, and it's called The Foundation of Safety Science by Sidney Dekker. Now nobody's going to pick that up at Barnes and Noble, Foundations of safety science. It does not sound exciting, but it is an exciting walk through about the way we treated people in 1910, which led to the way we treated them in 1930, and it's not so much about safety. It's more about work management. You know, why do we treat people the way we treat them? Why do we believe quote unquote they are as dumb as they are when we count on them at times being as brilliant as they could be. You can't treat people like a cook and then expect them to be chefs. If you want a chef, you better treat them like a chef and you better tell them that the day they walk in. So those are just three of them. Paul Casey: Yeah. Those are good. Those are good. Upstream, Leaders Eat Last, and that long title one. Joe Estey: Oh. The Foundation of Safety Science by Sidney Dekker. Terrific book. Paul Casey: Good stuff. Well, what's your process for continuous improvement in organization? So if you are a consultant for an organization and they said, "Joe, we really want to have a culture of continuous improvement." What kind of processes would you lead them through to just say we want this as part of our culture. Joe Estey: That's a great one. Number one, figure out where your problems are. Don't waste time solving problems you don't have, and there are a lot of companies who do. They have an inkling or an itch to fix a problem because they have a solution in their back pocket. It's the newest webinar they went to or the newest seminar they went to. And so they'll bring in things like Lean, Agile, Scrum. You don't have any of those problems. And so what you want to do is spend some time doing two things, analyzing the characteristics of the issues you're actually dealing with, and I mean, the characteristics, not the number of them, like the number of times, you didn't finish a job, number of dissatisfied customers. You want to analyze the cause behind those and then analyze what you've done to correct those problems. And what you'll find out is the majority of time your view of human error is an error because you believe people are choosing to make mistakes. No one chooses to make a mistake. Joe Estey: Errors are unintentional by definition. Telling somebody what they should have done after they did it is not going to keep them from doing it the next time around because there was a reason they did it this time. So the very nature of error is that it's involuntary. They couldn't keep from making a mistake. If they could and they decided otherwise, they call that a violation. Knowing you were doing something wrong, and knowing it was wrong to do is not the same as making an honest mistake. So a lot of the actions businesses put in place to reduce the likelihood of error later on, aren't going to work because they're usually motivational in nature. We'll tell them to be more aware. We'll tell them stories about the last time somebody did it and how they should avoid it. We'll do apology tours with employees, stand up, and tell everybody what you did wrong, and how you regret it now. Joe Estey: And none of that works and yet businesses keep using it. So I would study, what are your real issues? What are the corrective actions you have historically put in place? Which of those really viewed error as involuntary or carried the misconception that it was a matter of choice when it wasn't. And so what kinds of things can you put in place to reduce the opportunity for error? You see in every event there are two things present, the opportunity and the action. You either want to eliminate the action and leave the opportunity in place, or get rid of the opportunity. And you don't have to worry about somebody's action. And. that's the way I would advise businesses to conduct their business. Paul Casey: That's good. Take the eclair out of the refrigerator if you're trying to lose weight. Joe Estey: There you go. That's exactly right. Eliminate the queues, and then you don't have to worry about the response. Paul Casey: Love it. Well, Joe, finally, what advice would you give to new leaders just emerging in their organization or anyone who wants to keep growing and gaining more influence? Joe Estey: Again, great question. First of all, and this has come to me very late in life, and I wish I would have had it earlier in life because it would have served me well. And that is be curious and interested in the way you're doing business and examine it on a regular basis. Don't rely on the results and outcomes to convince you that you're doing well. It could be a matter of luck. And when crisis shows up, it probably shows you that you weren't as quote unquote lucky as you thought. So be curious and interested in the way we get things done and never allow consequence to be your guide. You see, too many businesses allow consequences to be their teacher. Well, when consequence is your teacher it's too late to get the lesson. Now if you go out there every day and you talk to people about what they're doing and how it's going and what's happening, and you realize, man, we had put some things in place that just don't make sense. Joe Estey: You know, there's one consultant who in Europe ask people in organizations what's the craziest thing this company asks you to do on a regular basis? And they always think that he's a shill for company, so they don't answer. But when he gains their trust, they'll say the way we fill out our time cards or the way we have to do this before we do that makes no sense to anybody, but the guy who came up with it. And so they eliminate that. And they eliminate it before they have a consequence. So that's the goal. Be consequence free by being curious. Paul Casey: Good stuff. Well, Joe, how can our listeners best connect with you? Joe Estey: Well, the best way is always through email at... I'm sure you'll put that on the site. I know you. But J-S-D at Lucas Inc dot com or go into the website at Lucas O-P-T, that's for organizational performance teams, dot com and then get a hold of me there. I'm always glad to talk to new people. Paul Casey: Well, thanks again for all you do to make the Tri-Cities a great place and keep leading well. Joe Estey: Oh. I appreciate it, Paul. You too. Appreciate it. Paul Casey: Let me wrap up our podcast today with a leadership resource to recommend. We talked a lot about books today with Joe, and if you just want the cliff notes version of some great books out there, I would encourage you to go to blinkist dot com B-L-I-N-K-I-S-T blinkist.com. They have a free trial. What it does is it curates the big thoughts of the personal growth and leadership books so that you get some quick takeaways without reading the whole book. So if you say like I'm too busy to read. You're not too busy to read these little summaries on blinkist.com. Paul Casey: Again, this is Paul Casey. I want to thank my guest, Joe Estey from Lucas Engineering for being here today on the Tri-City Influencer Podcast. And we want to thank our TCI sponsor and invite you to support them. We appreciate you making this possible so that we can collaborate to help inspire leaders in our community. Finally, one more leadership tidbit for the road to help you make a difference in your circle of influence. So best marketing for any of us is to always get better. Never stop improving. Until next time, [inaudible 00:34:40] throw it forward. Speaker 2: Thank you to our listeners for tuning into today's show. Paul Casey is on a mission to add value to leaders by providing practical tools and strategies that reduce stress in their lives and on their teams so that they can enjoy life and leadership and experience their key desired results. If you'd like more help from Paul in your leadership development, connect with him at growing forward at Paul Casey dot org for a consultation that can help you move past your current challenges and create a strategy for growing your life or your team forward. Paul would also like to help you restore your sanity to your crazy schedule and getting your priorities done everyday by offering you his free control my calendar checklist. Go to W-W dot take back my calendar dot com for that productivity tool or open a text message to seven two zero zero zero and type the word growing. Paul Casey: Tri-Cities influencer podcast was recorded at Fuse SPC by Bill Wagner of Safe Strategies.

Listen in as Jesse and Rene "set the form" of respect for tradesman with Jason Schroeder from Elevate Construction. Starting as a cement mason, Jason was unexpectedly launched into construction management. Today, Jason leads with a paradigm of elevating and celebrating craftworkers. In this episode, he shows how the right balance of tools, training, and opportunity can lead to a remarkable finish.Connect with us at:LinkedIn: https://www.linkedin.com/in/learnins-n-missteps-6525b41b7/Facebook: https://www.facebook.com/learninsn.missteps.1Connect with Jason Schroeder at:https://www.elevateconstructionist.com/https://www.elevateconstructionist.com/podcast-feedBook List:https://www.amazon.com/Elevating-Construction-Superintendents-Principle-Leadership-ebook/dp/B08P8XQNX3Priority 1:1. 2 Second Lean - Building a lean culture2. The 33 Strategies of War - Superintendent strategy3. How to Win Friends and Influence People - How to lead with influence4. Leadership & Self-deception - How to avoid getting angry and trapped by contentious situations5. Switch - How to implement change when change is hard6. The Courage to Be Disliked7. The Power of Habit8. The One Thing9. The Motive10. The Lean Builder11. Never Split the Difference12. EssentialismPriority2:1. Focal Point2. The Culture Code3. The Goal4. This Is Lean5. The Go-giver6. The Toyota Way7. The Truth About Employee EngagementPriority3:1. Death by Meeting2. Silos, Politics, & Turf Wars3. The Five Dysfunctions of a Team4. The Four Obsessions of An Extraordinary Executive5. The Ideal Team Player6. The Power of Moments7. The Power of VulnerabilityPriority4:1. Extreme Ownership2. It’s Your Ship3. Scaling Up Excellence4. The Art of War5. The Leader Who Had No Title6. The Life-changing Magic of Tidying Up7. The New One Minute Manager8. The Speed of TrustPriority5:1. Change Your Space, Change Your Culture2. First, Break All the Rules3. How to Stop Worrying and Start Living4. Lean thinking5. The Advantage6. The Captain Class7. Working with Difficult People

01:26 - Rylan’s Superpower: Helping People & Giving Back to Community * “The rising tide lifts all boats.” 03:01 - The Righteous Mind (https://en.wikipedia.org/wiki/The_Righteous_Mind) / Making and Rationalizing Choices * Jonathan Haidt (https://en.wikipedia.org/wiki/Jonathan_Haidt) * Moral Psychology (https://en.wikipedia.org/wiki/Moral_psychology) * The Happiness Hypothesis (https://en.wikipedia.org/wiki/The_Happiness_Hypothesis) (The Elephant Metaphor) * Social Intuitionism (https://en.wikipedia.org/wiki/Social_intuitionism) 09:11 - An Example of a Moral Reaction (CW Beastiality) 10:26 - Humans as Individuals vs Humans as Species / Increasing Group-Level Cohesion * Homo Duplex (https://en.wikipedia.org/wiki/Homo_duplex#:~:text=Homo%20duplex%20is%20a%20view,other%20elements%20generated%20by%20society.) * Transactional Leadership vs Transformational Leadership (https://courses.lumenlearning.com/boundless-management/chapter/types-of-leaders/#:~:text=Transactional%20leadership%20works%20within%20set,and%20is%20more%20future%2Doriented.&text=Transformational%20leadership%20focuses%20on%20motivating,a%20vision%20of%20the%20future.) * T-Groups: Resources for Interpersonal Skill Development (https://www.tgroups.org) 19:43 - Bridging the Gap Politically * Thinking Empathatically * “Addressing the Elephant” * CivilPolitics.org: Educating the Public on Evidence-based methods for improving inter-group civility * How One Man Convinced 200 Ku Klux Klan Members To Give Up Their Robes 27:59 - Looking at Morality * The WEIRD Culture (https://en.wikipedia.org/wiki/Psychology#WEIRD_bias) (western, educated, industrialized, rich and democratic) * 5 Main Foundations * Care vs Harm * Fairness vs Reciprocity * Loyalty vs Betrayal * Authority vs Subversion * Purity/Sanctity vs Degradation * The Omnivore’s Dilemma (https://en.wikipedia.org/wiki/The_Omnivore%27s_Dilemma) * Liberty vs Oppression * YourMorals.Org (https://www.yourmorals.org) 38:55 - Morality Binds and Blinds / Group Cohesion * Haidt: humans are 90 percent chimp and 10 percent bee (https://theindependentwhig.com/haidt-passages/haidt/haidt-humans-are-90-percent-chimp-and-10-percent-bee/) * Sanctitity * Religion for Atheists: A Non-believer's Guide to the Uses of Religion by Alain De Botton (https://www.amazon.com/Religion-Atheists-Non-believers-Guide-Uses/dp/0307476820) 48:37 - Moving Forward / Fixing Divisiveness / Welcoming People w/ Different Viewpoints * Yin and Yang (https://en.wikipedia.org/wiki/Yin_and_yang) * APA Convention Keynote 2016 ft. Jonathan Haidt (https://www.youtube.com/watch?v=vAE-gxKs6gM) * Mani (prophet) (https://en.wikipedia.org/wiki/Mani_(prophet)) / (Manichaeism) (https://en.wikipedia.org/wiki/Manichaeism) * Anti-Intellectualism (https://en.wikipedia.org/wiki/Anti-intellectualism_in_American_Life) Reflections: Damien: The Happiness Hypothesis (The Elephant Metaphor): Reflecting on the elephant. Rylan: Finding a middle ground. “The Perfect Way is only difficult for those who pick and choose; Do not like, do not dislike; all will then be clear. Make a hairbreadth difference, and Heaven and Earth are set apart; If you want the truth to stand clear before you, never be for or against. The struggle between 'for' and 'against' is the mind's worst disease.” ― Jianzhi Sengcan (https://www.goodreads.com/quotes/1012788-the-perfect-way-is-only-difficult-for-those-who-pick) John: The value of conservative viewpoints vs liberal viewpoints. Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath (https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752/ref=sr_1_1?dchild=1&keywords=Switch%3A+How+to+Change+Things+When+Change+Is+Hard&qid=1607383928&sr=8-1) More Resources: The Ezra Klein Show (https://open.spotify.com/show/6NOJ6IkTb2GWMj1RpmtnxP) inter-group civility (http://www.civilpolitics.org) (Large potential list of remedies) Jonathan Haidt: The Coddling of the American Mind (https://www.youtube.com/watch?v=3b3Ob4CK4Xs&fbclid=IwAR0JLkS8tMiGS_TZB86z9i9lpC8ImzKqeLTc0KiiN3krHGV4eDuLTvFd5-E) The Political Compass (https://www.politicalcompass.org/) Jonathan Haidt: The moral roots of liberals and conservatives (https://www.ted.com/talks/jonathan_haidt_the_moral_roots_of_liberals_and_conservatives) (TED Talk) This episode was brought to you by @therubyrep (https://twitter.com/therubyrep) of DevReps, LLC (http://www.devreps.com/). To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode (https://www.patreon.com/greaterthancode) To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps (https://www.paypal.me/devreps). You will also get an invitation to our Slack community this way as well. Special Guest: Rylan Bowers.

Episode 32 - On this episode of The Awakened Feminine, we connect with Mindset Coach and Founder of HBIC Coaching (Head B*tch in Charge Coaching), Tatyana Brown who specialises in helping professional women become leaders and get the promotions they deserve. Tatyana takes women from all walks of life and helps them realise their true She I Am. She does not set expectations with her clients but shows them that 5% of daily actions towards life goals not only promotes achieving tasks they have stored away in their bucket list but allows for a happier life and that is something everyone deserves. ***SPECIAL OFFER - Tatyana is offering 4 lucky listeners who are ready to change but afraid to step forward a FREE coaching session with her! Head over to her Instagram @thehbeeic and send her a DM mentioning either @coachkakilee or The Awakened Feminine podcast to claim. Be quick or you'll miss out! Find out more about Tatyana Website - http://www.redbubble.com/people/hbic-coaching Instagram - https://www.instagram.com/thehbeeic Book recommendations from this episode Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath More about host KaKi Lee Website - https://www.kakilee.com Facebook - https://www.facebook.com/abundancewithkakilee Instagram - https://www.instagram.com/abundancewithkakilee Check out KaKi's Signature Coaching Program - Unlimited Abundance Academy - https://www.kakilee.com/unlimited-abundance-academy Grab KaKi's freebie to Release Your Money Karma - https://www.kakilee.com/money-karma Interested in working with KaKi, book in an Abundance Tea - https://calendly.com/kakilee/abundance-tea

Bookwaves/Artwaves is produced and hosted by Richard Wolinsky. Links to announced on-line and streaming local theatre & book events   Bookwaves Novelist and essayist Jonathan Safran Foer discusses his book, “We Are The Weather: Saving the Planet Begins at Breakfast,” just out in trade paperback, with host Richard Wolinsky. The author of three acclaimed novels, Jonathan Safran Foer has also written “Eating Animals,” a treatise on the evils of factory farming. This new book talks about changing one's diet, cutting one's carnivore diet, as a personal step in limiting your carbon footprint, i.e. removing meat, fish and dairy products from breakfast and lunch. Complete interview   Artwaves Hershey Felder, in conversation with Richard Wolinsky, 2013. George Gershwin Alone will be performed live from Florence, Italy on Sunday September 13, 2020 at 5 pm Pacific. For tickets and information, go to Berkeley Rep or TheatreWorks Silicon Valley. Hershey Felder has made a career of creating solo shows in which he portrays different composers performing their work on piano. His first show, George Gershwin Alone, began in 1999 at a Los Angeles workshop. He later went on to portray Leonard Bernstein, Peter Ilyich Tchaikovsky, Frederic Chopin, Claude Debussy, and Ludwig Beethoven. This interview was recorded in the offices of Berkeley Rep on April 12, 2013, during the run of George Gershwin Alone. Photos: Hershey Felder Presents.     Announcement Links Book Passage. Conversations with authors, all at 4 pm Pacific: mystery writer Rhys Bowen, today, Bill Petrocelli, author of Electoral Bait and Switch: How the Electoral College Hurts Voters, Saturday September 12, Clarissa Ward Sunday September 13, Dr. David D. Burns on depression Tuesday September 14 and Sue Miller Wednesday September 15, again all at 4 pm Pacific. And Chasten Buttegieg in conversation with Andrew Sean Greer Tuesday September 15, 5:30 pm The Booksmith features tonight Tom Phillpot tonight at 6 pm and Chuck Palahniuk (Palanik) in conversation with Richard Kadrey on Wednesday September 16 at 7 pm Books Inc presents Adrienne Young, Adalyn Grace and Maggie Tokuda-Hall, later today at 5 pm and Kevin C. O'Leary Tuesday September 15 at 5 pm . Bay Area Book Festival Sunday, October 4, the Bay Area Book Festival presents Berkeley #UNBOUND, an all-day, free, virtual mini-festival — kicked off with a ticketed keynote program on Saturday night, October 3. Kepler's Books presents Refresh the Page, on line interviews and talks. Registration required. San Francisco Playhouse Tonight at 7 pm: Fireside chat with playwright Cleavon Smith, The Zoomlet play Monday September 14 at 7 pm is A Broken String by Lynn Kauffman Custom Made Theatre Sarah Ruhl's How to Transcend a Happy Marriage, recorded during its Jan/Feb run, streams September 18-20, On Demand 10 am-11 pm. Theatre Rhino Live Thursday performance conceived and performed by John Fisher on Facebook Live and Zoom at 8 pm Thursday September 10 is The Drinker. American Conservatory Theatre (ACT) In Love and Warcraft by Madhuri Shekar, a live production on Zoom, this Friday and Saturday September 11-12 at 8 pm, and On Demand recording Sept 18-25. 42nd Street Moon. 8 pm Tuesdays: Tuesday Talks Over the Moon. Fridays at 8 pm: Full Moon Fridays Cabaret. Sundays at 8 pm: Quiz Me Kate: Musical Theatre Trivia. A new subscription series, Moonbeams, begins streaming on October 1. Shotgun Players.  Josh Kornbluth's Citizen Brain, live-streamed October 16 to November 8. Berkeley Rep Another live performance by Hershey Felder, George Gershwin Alone, airs on Sunday September 13 at 5 pm. TheatreWorks Silicon Valley. Another live performance by Hershey Felder, George Gershwin Alone, airs on Sunday September 13 at 5 pm. Tickets on sale on the website. TheatreWorks' production of the musical Pride and Prejudice is now streaming with an Amazon Prime subscription. Pandora by Laurel Ollstein streams September 24 to September 28, free. California Shakepeare Theatre (Cal Shakes) Direct Address: Allyship and Anti-Racism, Where Are We Now? Is available streaming. Mission Cultural Center for Latino Arts new on-line programming series featuring classes, concerts, poetry sessions and more. SFBATCO Live with Rod and Marce on Twitch TV, every Thursday at 6 pm. Aurora Theatre's A new ticketed audio drama, The Flats, written by Lauren Gunderson, Cleaven Smith and Jonathan Spector, with Lauren English, Anthony Fusco and Khary L. Moye, directed by Josh Costello, will stream this fall, date to be announced. Aurora Connects conversations every Friday, 4 pm. Marin Theatre Company Lauren Gunderson's play Natural Shocks streams through Soundcloud on the Marin Theatre website. Central Works The Script Club, where you read the script of a new play and send comments to the playwright. The September script is Strange Ladies by Susan Sobeloff. A podcast will be posted to the Central Works website on September 29. New Conservatory Theatre Center presents In Good Company, a podcast about life when it goes off script. The first four episodes are now available streaming. The Marsh: International Solo Fest, October 7-11. Josh Kornbluth hosts bingo every Friday at 7:30 pm. Pear Theater. Lysistrata, October 8 – November 9, filmed live outdoors. Contra Costa Civic Theatre The Reading Stage: I and You by Lauren Gunderson, Monday September 14, at 7 pm on Zoom. If you'd like to add your bookstore or theater venue to this list, please write bookwaves@hotmail.com.   . The post Bookwaves/Artwaves – Sept. 10, 2020: Jonathan Safran Foer – Hershey Felder appeared first on KPFA.

Everyone of us who dances West Coast Swing had to learn how to do this dance at some point. To get good at the dance, we need to continue to learn and develop new skills. And along the way, we need teachers who impart knowledge and nurture our abilities. Learning and teaching are such an essential part of what we do as dancers, and they can shape both our understanding of the dance and how we do it. To learn more about learning, Eric sat down with Kris Swearingen, Champion-level dancer and middle school English teacher, to talk about how people learn and how to teach. They chatted about Kris's background and experience as an educator. They discussed a framework for understanding how people learn as well as how people differ in their learning abilities. Kris shared how he develops his students in the classroom and how he applies similar techniques to teaching dance. Eric asked Kris what he would like to see from teachers in our West Coast Swing community, and they ended with a conversation about how people can be better students of the dance. Whether you're a student of the dance, a teacher, or just curious about how humans work, this conversation will enlighten and give you a new perspective. footnotesBloom's Taxonomy - Vanderbilt University Center for TeachingMindset: The New Psychology of Success by Carol Dweck (Amazon.com)"Mind Over Matter: Attitude and Mindset" on nakedbasics.com (blog)A Mind for Numbers: How to Excel at Math and Science (Even If You Flunked Algebra) by Barbara Oakley (Amazon.com)The Inner Game of Tennis: The Classic Guide to the Mental Side of Peak Performance by W. Timothy Gallwey (Amazon.com)Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath (Amazon.com)

On today's episode of The Aligned Life Podcast, we're celebrating our 100th episode! We reflect over the last (almost) 2 years and discuss how the podcast has changed since we first got started. A big thank you to our listeners who have supported the show with weekly downloads, reviews and sharing with friends & loved ones. We also explore the topic of organic growth and how to empower other's to create change within themselves. In this episode, you'll hear: What it took to get to episode 100 What the motivation was for the podcast Organic growth- helping other people find the inspiration within themselves How to get people to buy into the bigger picture Creating and following through with systems for change Switch – How to make change when change is hard Work with us: Interested in one on one health coaching with Rachel? Schedule your complimentary 30-minute consultation with Rachel -Sheanutrition@gmail.com Schedule a consult with Dr. Shea: Alignedlifewell@gmail.com Check us out on Instagram and Facebook @alignedlifewellness For more information about Dr. Devin Shea and Rachel Freeman, please visit alignedlifewellness.com If you have any questions that you would like answered in future podcast episodes, please email Alignedlifemedia@gmail.com If you like this episode, please leave a rating, review and don't forget to subscribe. Share with a loved one who you think could benefit from this information! Affiliates & Discount Codes: Get 25% off your first Thrive Market order here! Check out our friends at Paleo Treats at Paleotreats.com/alignedlife

Knowing who you are and knowing what drives you – that will allow you to be more true to yourself, and it will allow you to have a more authentic leadership journey. – Steve Kent Hi everyone! Welcome to today's show. Our guest for today is Steve Kent, Chief Administrative Officer of the City of Mount Pearl, Newfoundland. Today we talk about: His background in volunteerism and community service, Mentorship, Failing forward, The ever-elusive work-life balance, The importance of authentic and genuine leadership, and a lot more. Click that play button to listen, and don't forget to rate us on iTunes! Find a mentor When I found myself sitting in the council chambers for the first time, of course there's a degree of intimidation that naturally goes with that. But very quickly, some of the senior members of the council took me under their wing and were able to provide advice and feedback and coaching and support. Some of those folks, for years, have remained close advisors and friends. I did a lot of listening than talking in the early days. It's really important to not go in with guns blazing and really get the lay of the land, listen carefully, learn, demonstrate that you are interested in listening and learning, and pick your moments in terms of weighing in on the discussions and debates. That's what set me up for success in local government.   Work-Life Balance I allowed myself to be completely consumed by the work, and it was hard not to be, because I was so passionate about the work we were doing. It consumed me. It affected my relationships, my health, and other aspects of my life – whether it was volunteering or my political life. I was still studying, and that proved to be challenging. That work-life balance thing is something that we'll always struggle with, but I've had some wake-up calls in the early days about the importance of consciously trying to find that balance. When I failed to do so, I got myself in some tough spots. I still struggle with work-life balance, but I've learned along the way. You learn to make better decisions and take more time to reflect, plan, cope and seek support. Staying true to yourself I've spent a lot of time in public life and elected office, there were lots of difficult moments in politics – some I can talk about and some that I swore an oath that I won't talk about. But the times when I got myself in trouble was when I wasn't completely true to myself. The advice I have for any new leader: no matter what situation you're in, don't compromise your principles. Be true to yourself, lead with integrity, lead by example, be honest, be genuine, be authentic, be your own dog. If you are sticking out like a nail, someone will try to hammer you down and it's important that you don't let that happen.   Links and Resources Connect with Steve: LinkedIn Facebook, Twitter steve@stevekent.ca Switch: How to Change Things When Change Is Hard by Chip and Dan Heath Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins Lists Electronic Calendar

Marketing Mary. Developer Dave. Consultant Carol... We've all built "buyer personas", but can we truly say that we understand our customers? Claire Suellentrop of userlist.io and Forget The Funnel is super passionate about this topic, so I caught up with her to explore the world of customer research and uncover how marketers can better understand their customers. In this episode we hear about: - what it really means to be customer-centric - how you should go about building buyer personas - the jobs-to-be-done framework and how marketers can use it to conduct customer research - questions to ask in customer interviews - how to apply your findings in your marketing Links: User List >> https://userlist.io/ Forget The Funnel >> https://forgetthefunnel.com/ Claire's JTBD Interview template >> https://docs.google.com/document/d/183PzYjQi2vsIRlPMUrtzRwZF1VdnZWNDAZsrJ4MRT4Q/edit When Coffee & Kale Compete >> http://www.whencoffeeandkalecompete.com/ Alan Klement's post on Copy Hackers about jobs to be done >> https://copyhackers.com/2014/11/jobs-to-be-done-copywriting/ Switch: How to Change Things When Change Is Hard >> https://www.goodreads.com/book/show/6570502-switch Claire's recommended resources >> https://sixteenventures.com/ https://copyhackers.com/ http://www.valgeisler.com/blog/ Follow Claire on Twitter >> https://twitter.com/ClaireSuellen --- Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

Doug Gfeller, Master Certified Coach shares how executive coaching can help executives and organizations navigate the challenges of change.  He ties his thoughts to the book Switch: How to Change Things When Change is Hard written by Chip Heath and his brother Dan Heath.