Only Way To Fail

Description  This week James butchers several quotes, Tyler plans a coup, Darin goes mobile, and Garret learns probability scales. All of that and the guys discuss current stalemates at the partnership level). Show Notes  00:00:00 - Pre Show Mystery food as described by James Maes 6G Wireless 00:02:00 - Show Start 00:02:20 - Follow-Ups  Question from Darin - Did we time travel, miss recording for a week….or is Tim CEO and the space time continuum has collapsed? Really Garret slacked off and we missed a week Question from Listener Brandy - What’s the difference between Tier 1 and Tier 2 support roles? Garret gets the “ol’ Scotch Lung” (at 2 in the afternoon) Comment from Listener Brandy - I think Darin and Tyler are so cute together… (nothing on Dim though) 00:07:21- The Headlines Darin Took some time off Topic 2(1) today has me a little fuzzy (no spoilers) Strategic Team Going to miss the current sprint “Canary” deployment approach A little more involved than anticipated Tyler Product L10™ - Scored a 3.8 (broke the rules and shared it) Getting the next email out around support migration to Hubspot Trial run of VOTOR? Simplifying the complex process of voting on issues Complete and total success Two rocks kicked off for the product team First release coming (since we shut them down) Garret LT L10™ - Scored a 4.0 Getting to new leads immediately (“on-call” sales schedule) Retail Sales L10™ - Scored a 4.75 (highest score ever) 3PL Sales L10™ - Scored a 4.2 How to get clients into the application outside of training Launched Rock - Bring lead generation in-house Personal Updates Rough couple weeks  Departures and Board stalemates Officiated a wedding in northern California James (keeping the streak alive) - No Headlines “I’m not the kinda guy that makes headlines” 00:20:06 - Topic 2 (1) - Ari part 4 - Partnership Challenges (James’ focus for the last 4 weeks) What is it James does at this company? Taking on growth funding At the point of term sheets Now time to pay off some board level “debt” MMLT and Partner Company hitting wall on the “hand shake” agreement in place These details have to be fleshed out (some disagreement where the I’s get dotted and T’s get crossed) “Everyone remembers the deal in 2013 differently” “No you didn’t...yes I did...no you didn’t...yes I did” Until this issue is solved...we can keep the day to day growth running The back story: 3 weeks ago… Serious disagreement Setting first principles The go to move So thankful for the 15 Commitments of Conscious Leadership James butchers a quote “very few times do you get the opportunity to be tested” Today’s call: “Step back from the cliff” No path forward on the main issue Cleared the table for new dialogue We should really solve this before it becomes the “big problem” No need to solve this now...head back in the sand What were the MMLT first principles Equity Control Unity Tyler may use this “distraction” to attempt a coup But he loves being part of the partnership Question: How prevalent do you believe “battles” like this are in the startup world? Only 1/10th of 1 percent of companies make it to where we are in 5 years This whole thing is 15 Commitments in action “I’m as certain as I’ve ever been that the outcome will be what we always believed it to be...it’s still the win for all” Garret learns the difference between a probability scale of 1 to 7 and the only proper scale of 1 to 5 What makes an entrepreneur… “You know what a great man is by himself...he’s a freaking weirdo on a walk” Insert Lucy update (live from a walk with Darin) She’s still alive! 01:03:37- Questions and Long Answers  None this week since Garret did them in follow ups 01:03:37 - End of Show  James forgets the end of show spiel  00:00:00 -  After Show - None this week The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week Ari has all the vision, James has all the passion, Garret has the “squeakiest wheel”, Darin is fully vaccinated, and Tyler wants to learn. All of that and the group discusses hiring and embracing diversity. Show Notes  00:00:00 - Pre Show Christmas music - “Carol of the Bells” Reverse searing steaks Oil, Butter, Rosemary and Thermapen Smoking meat 00:04:10 - Show Start Week 4 with Ari 00:04:20 - Follow-Ups  Lucy Update It’s Lucy’s 18th birthday...and she’s still kickin’ Question from Garret: Is there a correlation between a lack of clear vision articulated through the teams and teams hesitant to make decisions? Hearing “no” may create some timidness Maybe after so many no’s they stop trying to get yes 1000 no’s for every yes (but can’t just be a blind no) How do we keep teams aligned with what’s most important for the company “I don’t know if Garret knows what Follow-Ups are” 00:20:21- The Headlines Darin Product L10™ - 4.25 (Darin scored it a 3) Without the V/I on product team - felt a little “at the effect of” Tried to IDS™ an issue that’s about James Made a decision not to release (people didn’t know) Strategic Product Team On track to completing a sprint Got a plan to get back into order speed release Started as not really a plan Bringing more intentionality to development Getting away from a shotgun “scatter shot” approach to UAT Personal Second Covid-19 Shot this week Important to pass that message out No side effects Bathroom remodel coming next week Tyler Planning (or at least some version of planning) Most non-standard 1 off process At risk client stuff continues Garret LT L10™ trumped by planning this week Unconventional planning but got through it all Identified 8 Rocks Detailed to the degree required for team handoffs Stand alone IDS™ session for retail L10™ L10™ cut short due to some buy-in concerns and not having V/I available for the discussion 3PL L10™ scored a 4.0 IDS identified a lack of 3PL references for 3PL prospects Ari Vacation Ari mode is setting in Even had my coffee delivered this morning Quarterly planning was a 5.0 score Ari used all the shapes and emojis during planning 8 Rocks is a little terrifying Got to be with team leads all of Wednesday rescoring functional assignments Garret also got to start and end each day with me...which he loved Sales Integrator Carter is playing “Hiring Ari” this week taking over the employee search James - Takes the easy road out 2 weeks in a row 00:37:03 - Topic 2 (1) - Ari part 4 - Hiring   What does hiring look like for us Especially in this high growth pivot The next 90 days could be pivotal How do we not become a great place for only “middle aged white tech guys” The company James and Darin want to be at is diverse in race, gender, sexuality, background, etc… How do we not become Basecamp? Ari dives into how we hire Relaunched job descriptions Launched a careers website page Tells the story of who we are and our people The interview process Screening Team Interview “Reverse Interview” Reveal who we are to a potential employee CEO and Core Values Starts with really bad jokes then 3 simple questions How do we continue to keep our culture as we scale? How are we set up to attract people we want? How do we hire more diversity? Blind screening - remove all personal identifiable data prior to an in person interview DEI (Diversity, Equity, and Inclusion) Statement Diving into the desire for diversity (age, race, gender, sexuality) and creating the best reality What reactions do we get when explaining how we run our company and ourselves in interviews? Pinpoint (not a sponsor of the show) as our backend hiring tool (runs our process) What lessons can we take from Basecamp Not a company I ever want to be Question from Ari: How do you as leaders of the company lean into creating diversity? “If you don’t want to discuss tough topics at work, it implies you’re okay with the world around you” Question from James: How much do you all feel you are being drug along in this vs have your own passion for it? The small things matter Seemingly small micro-aggressions add up “One small thing, makes the next thing slightly more acceptable” The small things we can do can create a ton of space for others “StarTrek has shown us the way. 01:34:54- Questions and Long Answers  None this week since Garret did them in follow ups 01:35:03 - End of Show  We love external validation, so share 01:36:20 -  After Show - Darin found an iOS shortcut to set wallpapers on your devices The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week Ari brings the passion, Tyler loves the passion, Darin used to be Tyler’s manager, Garret doesn’t integrate, and James is hard to work with. All of that and Ari discusses Career Planning at Infoplus. Show Notes  00:00:00 - Pre Show Power tools: “It’s nice to have the right tool for the job” Festool! Is James hard to work with? 00:04:15 - Show Start Week 3 with Ari 00:04:35 - Follow-Ups  Listener Becca - Darin, thank you for normalizing mental health. “If I took pills for my thyroid I would talk about that, so if I take pills for my brain I’m going to talk about that”. Listener Becca - James, you told Darin you lost trust in him. Is that out of anger and is it still true? …”I know exactly who Darin is and I trust him completely” Listener Becca - Where does everyone feel they stand with the 15CoCL? Not mentioned as often as it was in season 1. Listener Becca - You never provided a link to Support Engineer Jackson’s music Boom - Now We Have! Listener Becca - Lucy update? Comforting news - Lucy’s cries are that of confusion and not pain 00:21:33- The Headlines Darin Strategic Team Live with Support in Hubspot Kicked off new sprint  Create the sales machine monitoring system Dashboards and metrics in Hubspot Clean up a few things with Hubspot Put together a proposed plan for the Order Speed changes One on One with Tyler Identified a potential GWC™ issue as scrum master Managed not to speak about the fact I used to be Tyler’s manager ...but Darin’s talking about it Virtual podcast bro hug between Tyler and Darin Tyler Product L10™ - scored a 4.4 Assigned a series of ToDo’s to get the scorecard back to a good place T2 Support is stretched thin One on Ones complete Got into a lot of important topics that helped a lot of employees Continued to push the Same Page meetings Garret Completed 5 of 6 1 on 1’s Ranged from: Just want some clarity on a few things 90% employees sharing To a PrinciplesYou joint assessment Opened my eyes to several ways Ari and I can work better together LT L10™ - scored below a 4 so no need to report Issues Career Planning ToDo not done and how we can get it back on track 3PL and Retail Team L10’s™ - both scored a 4 3PL dove into good issues around sales process Retail dove into lead quality issues IDS™ on V/I dynamic not working within Infoplus Garret’s not a great integrator (not a quad 1 thing for Garret) Real time follow up:  Why is there a negative connotation to identifying what’s not your Quad 1 “I think it comes from the struggle to let go” Could it be fear around financial stability / health? Ari  Getting ready for “super fancy official” launch into funding Taking my first vacation (disconnected from work) in over a year Hiking and forest hot tubs Taking on planning Monday / Tuesday for the leadership team How to lean into Rocks only planning Being a “one person” department - what is this trying to teach me “Behaviors that got me here, don’t serve me at the levels I’m at and to grow” James (collective jaws hit floor) has no headlines 00:55:03 - Topic 2 (1) - Ari part 3 - Career Planning We developed a version one, but Ari has taken it to version 2.   Ari what do we mean by career planning? 18 month Executive 24 month employee How do we continue to make our employees lean into that Zone of Genius? How do we continue to reward them? 24 Month employee 12 months to master what you are currently doing (get to all 5’s on your FA) 12 months to execute a career plan to move to the next level ⅔’s are classes dictated by the path / ⅓ are electives you get to chose Completion = New Seat, New Title, Pay Increase 18 Month executive We will always hire executives Employees can apply but no dedicated / ensured path VP and Director Teams will = Visionary / Integrator teams over a functional area or department Executive Director = Visionary and Integrator in a single person Tyler - “I love the passion here” A couple of employees have an old version of a career plan or moved titles recently, how do we handle these in the new career plan launch? “This is stupid I don’t have a career plan, I don’t need a career plan, this is the best career plan meeting I’ve ever had” 01:12:41- Questions and Long Answers  Listener Brandy (to everyone) - Do you feel the podcast has helped you in any way? Darin - “rubber duck debugging” Have given us an entirely different mindset - not trying to solve problems, just sharing and talking   Tyler - “very strange” Employees quoting our podcast on how to solve a problem Garret - “this would be your turn to answer” Takes the place of the “fireside” chats Ari - “I know Tim doesn’t like to be on podcasts” Helped the co-founder (plus “post founder”) dynamic Yes...Tyler and I made up the concept of post founders 01:19:32 - End of Show  Send feedback to happyrobot@onlywaytofail.com 01:33:28 -  After Show - nessuna (that’s Italian for none) The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description This week James feels vindicated, Darin steps in for Tyler, Garret talks Vaccines, Tyler joins in late, and Ari has tiny pockets. All of that and special guest Ari Gerber discusses D&E’s with the guys.  Show Notes  00:00:00 - Pre Show Ari’s back Connection vs Relationship Vaccine updates 00:02:07 - Show Start No Tyler has us unable to find a path to Follow Ups 00:02:46 - Follow-Ups  Ari’s tiny pant pockets Ari’s podcast gold moment - “claw hands” UN mandate needed for larger pant pockets Ari brought “cupcakes” to work Lucy(?) update - apparently I’ve spelled it incorrectly all this time Luci headed for an annual checkup 00:07:27- The Headlines Darin Strategic Sprint Release 1 for 2 on releases so far in 2021 Support migration to Hubspot is released Not without some hurdles in the lead up A day late, but done “If you drag a wagon over the same dirt path the rut gets deeper” Taking a couple days off Darin attempts Tyler’s headlines Product L10™ - “I don’t like that we judge a week by L10™ score so refuse to score it” Whole scorecards a joke Product team is lacking a vision (or vision alignment) Real time follow up: If not the most important meeting, then what do we score Score may determine if it’s reported Garret LT L10™ - scored a 4.4 (Garret did leave early) Issues V/I relationship isn’t working currently Best meeting in all of 2021 with James this week Retail and 3PL Sales L10’s™ - scored 4.8 and 4.0 At Risk Customer process Got product enhancements narrowed down ( presenting to James next) Ari -  “I don’t have the most important meeting of the week so won’t report that score”. Been a week of Sand Investor conversations continue to progress First investor call with a female Hiring - screening and interviewing in Support 1 on 1’s coming next week “Managers get to shut up and listen” (in a great way) PrinciplesYou (new psychological analysis for Ari) James and Darin have already taken and compared the assessment Tyler showed up (questions why we’re still on headlines) Tyler and Darin debate who’s responsible for the score of an L10™ Tyler Same page setup with Tactical Team Leader Mo Missing the mark on vision has led to non decisions Meeting with Garret created lens of priorities If everything’s important, they’ll all fail “The power of no” All fueled by a preceding meeting with James Vision, Vision, Vision James (1 to 5 headlines) Seriously only 2 headlines Wednesday boarding meeting was either the best, or worst meeting ever Finally past just “kicking the can down the road” Feeling almost vindicated (see this was the issue all along) Haven’t held up his end of the D&E process with Tyler and Garret Garret gives him an out Entire situation devolves into a terrible car racing metaphor 00:45:14 - Topic 2 (1) - Ari is back discussing D&E’s™ D&E™ Deep Dive with Executive Director of People - Ari Three parts of a D&E™ Incredible overview on executing a great D&E™ Pre-work Issue Resolution Identifying issues Realtime follow up - Ari, Where do these issues come from in a D&E™? Biggest change this year in the process… Every issue must be resolved Q&A from the guys What underlying themes or issues did you see that came out of D&E’s™? Understanding of Core Value meanings Were there specific Core Values that came up more often? Doing what it takes Positivity and Optimism Delegate and Elevate (D&E’s™) seems literal. Did you find functional assignments to actually delegate or abandon Oh there weren’t a whole lot of cases of Delegating and Elevating in these meetings. Is a different name for the meeting,  more fitting now. What was the biggest change vs this previous D&E’s What’s the difference between team lead and manager? What do you see as the biggest improvement prior to the next round of D&Es Clarity between scrum master and team lead Where did Garret go? 01:33:00- Questions and Long Answers  Carry over to next week 01:33:05 - End of Show  01:33:28 -  After Show - How weird does doing this podcast feel? The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description This week James apologizes, Darin discovers laptop computers, Garret tries to do less work, and Tyler “uses James as an excuse”. All of that and special guest Ari Gerber discusses being the only female on a leadership team.  Show Notes  00:00:00 - Pre Show “Boiled eggs” in all the forms Executive Director of People and Investor Relations “Facilitator” ARI upgrades her Apple technology Oh...and she’s on this week's episode 00:03:00 - Show Start 00:03:17 - Follow-Ups  Update on spreading Jelly with a spoon Garret’s personal experience Scoopability vs spreadability and smash factor  3 Real time follow ups Why not PB&J on toast? Darin finds spoons for jelly a “left handed” experience He may have been using his left hand White bread vs wheat or multigrain bread (so many factors here) Ari may believe that toast and bread are the same thing Darin  Luci the Dog update...Still kicking Wife’s core values are still a mystery James wins the aldermanic election (failed to mention “unopposed”) It still counts James still playing his gold plated CEO violin Top 5% for James - Ari in her pure Quad 1 00:17:57- The Headlines Darin Strategic Team finishing the support migration to Hubspot May not be terrible at managing things after all Product releasing (currently not happening) Great conversation with Tyler about short term path “Failed releases” (question the quotes) Follow the existing rules (documented or not) Non work related Obsessed with Obsidian (note taking app) Finally remembered that my computer is a laptop Tyler Product L10™ - scored a 4.4 Started with a Todo not done  “Solved after playing my violin” Support tickets not being solved within SLA’s Support migration project carries on …”because of James” Client at risk project Top priority for the company Expected a lot of negative Zoom calls Short Term / Long Term plans for support and engineering Session with James on the Engineering vision “All the things” have me a little behind Garret LT L10™ - scored a 4.0 Issues Todo not done Marketing All the walls around budget and plan Retail and 3PL Sales L10’s™ - scored 4.0 and 3.6 D&E’s almost done Ari’s D&E was terrible (more from her on that) Customer at risk project So far great calls Clean approach and sticking to the agenda Organized all the feedback now onto deciding our approach Ari - Yes she’s a full participant this week “I don’t have L10’s™ so no headlines there” D&E’s™ Happy to not have the same meeting all day every day after 3 weeks Glad to see it working No employees scored below a 12 (out of 15) Mine was terrible Realized that Ari and Garret IDS’ing™ about me doesn’t work Root - Garret doesn’t have the ‘W’ or ‘C’ for managing this seat Career planning finally got delegated Finally got over the hump here Renegotiated the timeline with the entire company Ari may have just tried to throw in a teaser for next week’s episode Investor / Funding Update All fascinating - no conversation has been the same James (as always, only 1) I’m so excited to get into Garret not wanting to be your manager  Seems a lot like engineering’s solution of “I’ll just do less work” My one big headline... pause for a sidebar around EO Forum retreat It’s proper background to the 1 big headline Now too the headline “I wanted to come back and apologize for being a miserable ____ the last 8 weeks” Feeling of tearing down others instead of building us all up together Wasn’t the failures that had me angry I was scared in a way I’ve never been scared before Choice of fear or anger...I chose anger Who not How led me to some clarity Focusing on anything but the number one thing I need to focus on is wrong for the company Back to the headline “I am sorry” Second Thing (or 1.2) - The thing that needs to be done is clear Take the emotional side and put it away when it comes to people issues Don’t be heartless Realtime followup Are you now clear on, I just need to find the 8, 10, 12 areas of the company to find the “who” for? Podcast gold moment Failing younger (or earlier) has less ramifications than failing older (or later) When do you want to learn the hard lessons 00:55:55 - Topic 2 (1) - Ari is in town (like actually in Chester, IL with James) 3 to 4 part series What’s it like to be the only female (young relatively speaking) on the leadership team D&E’s™ Career Planning Hiring How do we avoid becoming a company of “30 year old white guys” This week - moderated by James - An interview of Ari (Q&A - a must listen) How are you feeling, what’s on your mind? “I would love to not be the only female of the leadership team” What was it like to be “just” facilitator Ari, and how has that changed moving into a full participant in that L10? Learned the value of having a voice and making it heard in an intentional way As you are approaching your tenth (AKA 1.5) year, you used to introduce yourself as “I don’t know anything about the business” in interviews, do you still feel that way? “I no longer introduce myself that way… I do know about the business now” Where are we blind as an organization or executive leadership team? What blind spots do you or have you seen in us when it comes to things that you as a female think about that we as men don’t have to? I have 3 things... Real time story on speaking with investors and the Ari Filter What do you hear, see, etc. from others within our organization that you may be privy to as the only female on the leadership team? (No details needed here) One of the few things I love being in the People seat is I tend to get news You have one of the more interesting college degrees I’ve ever heard of. You light up talking about it. Can you share how experiences in your education have helped you? “Creativity is taking two things that currently exist and putting them together to create something new” At the risk of sounding cliche, what’s the biggest hurdle or glass ceiling that you have in front of you, that you are going to bust through, that we as men don’t have to worry about? “Believe you can or believe you can’t...you’re right” Teaser - Ari and James planted a seed for a new company today and Ari sees herself as a potential CEO (possible perfect combination) 01:27:40- Questions and Long Answers  Carry over to next week 01:27:40 - End of Show  01:27:40 -  After Show - NADA! The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description This week Tyler is stuck in Q1, Darin keeps having meetings without James, Garret forgets to record and James plays a questionable tiny violin. All of that and the guys discuss the Rocks and Projects planned for “Quarter 2”.  Show Notes  00:00:00 - Pre Show Pretty light...thanks to Garret not recording for the first 15 minutes James has been a miserable ______ the last few weeks Darin keeps having meetings (that James is supposed to be in) without James “Fat” cats don’t catch mice 00:02:46 - Show Start - James is back 00:03:10 - Follow-Ups  Darin follow up on natural vs “hydrogenated” peanut butter OMG! Natural is better Draws a parallel between genetic “MRNA” engineering and organic foods Serious debate - knives vs spoons for peanut butter and jelly spread factor Darin - Follow up on Luci the Dog Darin - Did you get your wife to do her Core Values? Short answer - nope Follow up - “Garret you’re a terrible COO” - how is the sitting on that going? “Shiva” is going well, got about 20 days left  00:13:38- The Headlines Darin Moving support and service into Hubspot Quad 3’ing my way through managing the project Interesting view from the “user” side of a SaaS technology as he’s diving into it Good lesson on expanding your sphere of product offerings Running into pink errors - “ooohhh, that’s never a good experience” Properly rolled back the speed epic code Do we roll out the code written, or find a different path forward Next up Strategic product enhancements to curb potential churn Tyler Product L10™ - Score 4.2 Checked off 8 issues D&E™ week continues Done with all of them and wrapping up ToDo’s “Holy ____ there’s 30 of them” Pushing Support and KB to Hubspot project across the line Struggling to carve out time to put some clarity around engineering and support path forward Garret Missed the LT L10™ James / Tyler - How’d it go Oh, super productive when Garret’s not there D&E™ Day complete 4 of 6 carry over to following week Retail / 3PL L10’s™ Both got into Lead Gen numbers and team not supporting that effort 1 man show Continuing candid conversations with James Fear even wanting to work with me James “let me play my violin” - 1 headline with several bullet points Probably the best week I’ve had in the past 10 weeks “Being a CEO is the worst job you can have” Success is shared, failure stops with you Only so many hours a day and very few levers to pull “It’s always the darkest before it goes completely black” When things are going good, it’s easy to ignore some things People issues - we have people in wrong seats Garret Darin? James?? Waiting too long to make people decision Not driving things by trusted numbers All that said - my successes Q1 Rocks Company Reorg (teams really buying in) People processes Q2 Rocks - super excited to turn the last 10 weeks into some good Can we lean into “not sticking to the exact drumbeat of EOS™” Tri-quarters?  Dynamite drop in by a dog, a cat, and a 7 year old 00:41:56 - Topic 2 (1) - Rocks for Q2 (2nd Tri-Quarter) Nothing set in stone Sales integrator Carter excited about customer facing improvements to onboarding Sandler Masters for sales team Career planning in the people process Gotta be a level 5 in current FAs before worrying about what’s next 18 month executive 30 month employee Enterprise services Better with our customers and better support KB Content - impacts so many parts of our company 702 articles to write (how can we turn that into sand) How do we get to an article a day Next version of financial and budget models May need them sooner than a rock offers Strategic product - talking to customers about small but impactful feature enhancements Company clarity breaks may be the difference between 90 day rocks Take 30 days, let the dust settle, then decide what the next 90 days looks like We’ve officially defined quarters as things of 3 Anxious to see where a customer facing project management tool like Asana can take the onboarding experience Tyler loves the idea of a clarity break between two quarters ...and hopes to get there soon as he’s still stuck in Q1 Sales “leave behind” assets “God no, sales is not capable of making that happen” James has all the creative juices around technology driven tools here When we do get around to planning, would love to actually get together and do planning together “I suggest Hawaii” 01:04:40 - Questions and Long Answers  None this week 01:04:46 - End of Show  01:05:03 -  After Show - Next weeks Apple Show What do we think they will release/announce The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description This week Tyler and Garret discuss their wives’ core values, Darin discovers natural peanut butter, and James wins an election in his hometown (he’s not here to talk about it). All of that and the guys discuss the Rocks and Projects from quarter 1.  Show Notes  00:00:00 - Pre Show How Darin’s “emphamis” 3D Printer came about 00:02:25 - Show Start - Brought to you by Darin Without James this week 00:03:01 - Follow-Ups  Personal Values (of our wives) Tyler’s wife Love - “hard to find self worth without it” Joy Garret’s wife Loyalty - “staying loyal to the priorities in her life” Self Discipline Darin’s guess at his wife’s Compassion / Caring - “she throws herself 200% into things” Accomplishment - “if she has a list of 4 things, 4 things get done” “This week I’ll promise, to think about trying, to get her to do it” Listener Jackson feedback - “Darin you might be the coolest guy I’ve ever met” This comes after a week of Darin beating himself up in an episode  00:12:36 - The Headlines Darin Strategic Product Release Failure - Follow Up Insecurity in application server failures Time to roll back instead of patch and push forward “Get the ducks lined up a little straighter here and roll this forward” Planning Meeting around Roll Back plan Started checked out, got called out, shifted back into the meeting Redeploy code that's safe and built that we already know Personal Note Luci the dog is not doing well and it’s got me down Not working out and walking consistently Tyler  Product L10™ - Score of 4.0 Follow up IDS™ on Strategic Release Product process is not up to “snuff” People aren’t following the process we do have D&E™ Day with all direct reports Multiple hard meetings with great conflict 2 of 7 meetings carry over to next week Main takeaway - People that manage others, need more 1 on 1 time with me Garret LT L10™ - easily the worst meeting I’ve ever been a part of Churn not taken seriously enough James got angry I got angry at James We now have 3 - 800 pound mammals in the company Sales - Getting lighter (elephant) Performance Release - At least rolled back (gorilla) Churn - 14% in last 6 months (whale) Cue the “tiny violin” - All the things are all the most important things James (as shared by Darin) Formally elected as Alderman in his home town of Chester 00:35:49 - Topic 2 (1) - Q1 Rocks (and unofficial rocks) - Moderated by Darin How did we do, what got done, what didn’t Garret and Tyler go back and forth on their rocks as Darin keeps score Finance Project - Budget / Financial Model Got it across the line, can actually see how we’re doing against projections Finance Rock - Own accounts payables internally (remove all that we can from Corp Services) Real-time scorecard from Darin “Fair to say this is 200% complete” Knowledge Base move to Hubspot Everything done but “forgot” the ladder to hang the banner 80% complete People Projects Launch new D&E™ Process 100% complete Launch Careers Page and hiring portal 100% and first ever “WOW” moment for James around a Rock “Even behind the scenes here is dynamite” Honorable Mentions (not taken as rocks but still completed) Launch with SaasWorks - proactive customer outreach Infoplus Training Program version 1 Two 100% completions Implement Sandler Selling System Foundations 75% Score (penalty for Sales results) Support move to Hubspot - much more than just migrating from one system to another In its second, hopefully last sprint Give it a 50% Formalize Subject Matter Expert onboarding process Customer facing Asana, new “kick-off” presentation with QWILR Scores a 75% Find and hire an AWS partner Narrowed down to 3 or 4 partners all above our unofficial budget Put on hold - due to budget Scores a 60% (bonus for getting on the same page with James) Retail and 3PL Lead Generation separation Scores a 75% due to miss on Google Ads Launch the new Website 100% complete Final Rankings Facilitator Ari wins Double R Darrin gets second Tyler and Garret bring up the rear Strategic Team - Performance project We hung the banner...upside down….caught on fire...tried to re-hang a burning banner 01:02:20 - Questions and Long Answers  On a level of 1-5, how much did you miss James in this episode (1, not at all - 5, completely missed him) Darin - 1 Garret - 3 Tyler - 3 01:03:17 - End of Show  Don’t miss the “amazing” Garret Richardson official show notes If you feel inspired, share this show with a friend 01:04:10 -  After Show - Natural Peanut Butter Hydrogenated Oil vs Natural Peanut Oil The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week Tyler confirms he has a beard, Garret goes through the worst exercise of his career, Darin hangs up on James, and James struggles with two aspects around leadership. All of that and the guys discuss a failed code release in a strategic product. Show Notes 00:00:00 - Pre Show Harmonizing and weird energy Darin hangs up on James 00:02:21 - Show Start Tyler is back! Scaling...or not scaling 00:02:39 - Follow-Ups (James saves the day) Tyler does have a beard Garret - no new update for Sandler Sales (with an update on Sandler Sales) Main Sandler Foundations training complete Continue on the mentorship and coaching calls Follow up from Listener Becca:  Did Garret miss the week in 2nd grade we learned about bodies... (worth hearing the entier question verbatim)  Just completely caught off guard by his daughter’s question Did anyone share the personal core values sheet with their wives? Short answer...No But most of us will for next week's episode Shenanigans that James doesn’t feel joy James gets external joy Darin is internal joy...including food (when in his belly) Listener Brandy  Completely agree with James on quad 4 or 5 when calling people James defines the 5th “quad”  Garret and Darin, did either of you understand a single number James mentioned about espressos? 00:13:59 - The Headlines Darin Strategic Product Release Release night when “OK” Thursday Friday went terrible (errors coming from everywhere) Firefighting mode of emergency releases Back to stable as of this episode “Not needless to say, I have worn this poorly” A week of emotional turmoil and self reflection Now questioning personal core value choices Darin shares very real emotions around fractured relationship with James James “It’s ok if we fail together. It’s not ok if we fail individually.” James recalls advice from Darin Struggling as a leader with two big headlines “I’ve been angry and at the effect of” What is the right mix between delegating and holding on to things? Real time follow up from Darin How do you score yourselves for meetings with numbers like 9 and 6? Tyler (cue mumbling transition) What a week to return to People sharing their small wins has been important during a rough week Product Team L10™ - scored a 3.4 2 ToDo not done issues to IDS Darin and Tyler rated the meeting as a 4 (even with IDS™ focused around “them”) D&E™ Time Came back from vacation...immediately picked up 6 prescriptions for the family Garret LT L10™ - scored 3.17 Tough IDS™ around FUD in sales 3PL Sales L10™ - scored a 3.5 Exploring should we shift this meeting away from late Monday afternoons Retail Sales L10™ - scored a 4.2 IDS around quality of leads for calls 2 Adhoc D&E™ meetings both went great Had the worst experience of my professional career 00:44:17 - Topic 2 (1) - Another 800 pound mammal to discuss (Order Speed Release Failure) Where we are now No one is using the new code we’ve written Errors are still popping up Question we ask is “how can we roll this back if needed?” Never crossed our mind that can’t simply “roll” this one back What does Darin see here? Insufficient testing We assumed automated test coverage was sufficient and complete Manual testing can never be as broad a net as automated testing Development and production environments are different Too much of “just a Darin thing” owned in a vacuum “I’m a careless bumbling idiot” Real time follow up - Darin, for a guy who doesn’t get joy from buying things, you sure spend a lot of money on puppy dogs. “Processes, processes, processes” We have a process but we didn’t follow it The one we have is nowhere near where it should be Engineering doesn’t understand the power that we have and the responsibility Question in Tyler’s head, “do we really want to change”? Quick to blame people, things, etc… Any trust the company had left in engineering has been completely lost Maybe even trust in ourselves “This is an opportunity to learn” puts James into a pure rage “If this was 1692 in Japan and I had a samurai sword, I’d cut everyone in half” Path forward isn’t to regain trust in engineering Fool me once shame on you, fool me twice...can’t get fooled again “Fool me 19 times you lose the company” “Can’t do the audit, and also be the bookkeeper” 01:02:44 - Questions and Long Answers  N/A This Week 01:02:44 - End of Show  Follow @onlywaytofail on Instagram to see Tyler’s “newly” bearded face 01:08:50 -  After Show - Darin’s dog has a GPS collar Direct parallel -  Doggy GPS and current release issues The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week Tyler is in Tennessee, Garret discovers his Quad 1, James gets to be a bulldozer, and Darin sends an all company email (almost). All of that and the guys discuss an 8 week slide in sales. Show Notes  00:00:00 - Pre Show Morning routines mess with Netflix habits at night Using “daylight savings” to your advantage 00:01:57 - Show Start Making things awkward trying to move forward without a Tyler to cue Follow-Ups 00:04:18 - Follow-Ups (James saves the day) Garret - Sandler Update Cookbook for Success What do you want and need What money do I need to make to achieve it How does that look at a daily activity level Prospecting Cookbook Prospecting Worksheets Realtime follow-up from “literal” Darin “Net New Conversations means?” 00:08:53 - The Headlines Darin Reached the end of the Q1 Epic in Strategic Product Darin sent “Level 10 Overview Email” to the entire company (in a special Darin kind of way) Fill in project Helping support team move into Hubspot as new support system The Tyler and James monkey has landed with “DIM” Level 10 disaster of a planning meeting (recovered with a second planning) Kicked off successfully Darin tells a Story (just like C-3PO) Darin vs James on “fear of the unknown” Depends on your definition of what’s “hard” Garret LT L10™ - Scored a 4.2 Single issues discussed and not solved FUD around sales Sales lost its fun James is a couch and Garret’s “cute” when he’s angry Retail and 3PL Sales L10™ - both scored a 4 Put everything in the light Pressure of sales has everyone down Acknowledge the failure and take the opportunity to create value within it Garret gives the team a “Braveheart like” speech “Once you put light on things, they lose their power” Put the gorilla in the light James Midwest Tech Connection Conversation with 30+ Venture capital firms Used some commitments during a “rough” call (it ended early) EO Mentor meeting Communication styles (good, bad) Who not How book recommendation Quad 1 work in Hubspot Bulldozer style cleanup Now slowly building back up Hubspot health Dashboard Darin was “very mean” to James Worst meeting James has had Garret takes proper credit for the failure Tyler’s not here, so its his fault Darin (round 2) Product team L10™ was “OK” (without both James and Tyler 00:41:09 - Topic 2 (1) - 800 pound elephant (Sales stopped 8 weeks ago) Sales fell flat on its face from a 30 story building Took weeks to come to light Question 1 from Darin What Broke? Garret’s answer: The sales oversight machine (broke or...didn’t exist) Step 1 put out the fire (manual and effort) Step 2 build the machine James’ answer:  Missed contracts for 1 week Missed contracts for 2 weeks Started some conversations Missed contracts for 3 weeks This is bad Started digging in week 4 Week 5 comes Contracts signed is a great “trailing” indicator to track Plenty of vanity KPIs Leads is great leading indicator So if you have the beginning and the end (what’s tracking all the middle steps) TL;DR: Leads were coming in, the machine in the middle stopped, nothing was coming out the other end Half million dollar (mess) up “Can’t change that. We’ve done bought this. How do we get a half million dollars of value?” James learned 3 things Need the sales oversight machine He let sales get too far away from him This is a quad 3 for Garret (sales management) Question 2 from Darin If we haven’t had the machine, how have we avoided this historically? Question 3 from Darin How much of this is my fault for being removed from the leadership team? Garret discovers his Quad 1 (with a little help from James and a sales slump) 01:08:03 - Questions and Long Answers  N/A This Week 01:08:04 - End of Show  “God those show note are good and the email is maybe the best part” 01:08:50 -  After Show - James’ Espresso WARNING - It goes full coffee nerd The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description This week Tyler slowly enters vacation mode, Garret explores generosity with his mom, James may have been mean to “Dim”, and Darin “learns” a valuable lesson. All of that and the guys discuss their own personal core values.  Show Notes  00:00:00 - Pre Show The things 9 year old girls say Twitter and dogs 00:02:50 - Show Start 00:03:05 - Follow-Ups  Co-host Darin - Garret you used the word TEAM (in all caps) last week, any reason? Garret - Sandler Update Success Triangle Behavior / Attitude / Technique “Success Triangle may have been a good place to start Sandler” 00:05:50 - The Headlines Darin Wrapping up final sprint for Strategic Product Team Bulk order edit with co-founder, co-programmer, best friend Tim Wrapping up caching work In app caching Redis cache What’s the next epic Updates to Mobile Applications Quick diversion launching new support system Mean-nice Darin Lesson learned “shut up, don’t talk” (may not be the right lesson) Tyler Product L10™ - Scored a 4 (good mix of 3,4,5 scores) Started with 2 ToDo not done issues One lacked a full body yes to the ToDo Started the week heads down on the “monkey” James gave back 2 New support agents came on board Who actually owns their training and success Slowly entering vacation mode Garret LT L10™ - Scored 3.83 Got into a sales IDS issue again Bluntness from James lead to a great root issue 3PL Sales L10™ - Scored a 4.4 Got through quite a few issues in IDS Retail Sales L10™ - Scored a 4.0 Joel as retail team lead took over running the L10 Sales - 1 piece of good news Pipeline is built back up Heads down digging into the details with Sales team Sales call reviews with the entire sales side of the business James Ari hits a homerun with her rock New careers website for hiring Vision + Execution + Conflict with James = Home Run (not yet Trademarked) James may have mean to Dim (Darin and Tim) Envy / Jealousy comes from - Fear, Sadness, Anger nope Joy “Tyler is getting really good at monkey business” Took his monkey back and handed back out Board meeting around Fundraising We got the answer (or non-answer) we needed to move forward The Change Formula helped color the path forward (Vision X dissatisfaction) + First Step > Resistance = Change 00:33:46 - Topic 2 (1) - Our Personal Core Values Last week we discussed people and finding the “Right People” Right People = Core Value Match We all recently went through a process to discover our own values Start with a sheet of 60 and cut it in half Come back later, cut it in half again And Repeat (until you get your 1, 2, or 3 core values) Depending on your ability to listen to directions Garret’s has 3 core values (maybe more than the directions called for) Authenticity - “just be yourself” Openness - “I’m open to the authentic version of who somebody is” Generosity - Can be good or bad depending who you are in my life I’ve lived a very privileged life Tyler came up with two (the actual directions given) Integrity - “being and honest person and sticking to my principles is a big part of who I am” Joking is not a lie  Family - not what he thought would end at the top of his list Darin (also following directions) came up with 2 Started with a WIP - authenticity, caring, creativity, curiosity, intelligence, joy, optimism and uniqueness Joy - “when something is not joyful for me, i feel it through, let it out, and get back to the joy I want to be in” “Darin just has a core joy that I’ve never seen in anybody else” Intelligence - Always been a part of Darin’s identity Just so we’re clear - Garret never said he was the best shortstop in St. Charles County TL;DR Darin is a joyful chess hater META discussion - Do you have a scale, or are all humans of equal value? James (believes he followed the rules) landed on 1 main core value First time around “Garret’s obviously a caricature of a villain” Authenticity - “Probably my greatest strength and my greatest weakness” Courage - “One I didn’t expect” Openness - “It’s a big part of who I am” Personal Fulfillment - “probably the closest thing to Darin’s joy” Pride, trust, integrity Ultimately landed on Authenticity 01:07:40 - Questions and Long Answers  N/A This Week 01:07:41 - End of Show  James nails it 01:08:05 -  After Show - Thoughts on bringing Facilitator Executive Director of People and Special Projects Ari in for a 4 part series? The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week Tyler becomes a “bobcat”, Garret is a “beat puppy”, and Darin and James are terrible managers and employees - making them perfect co-founders. All of that and the guys discuss the People component of EOS™ (Right People / Right Seats). Show Notes  00:00:00 - Pre Show The world's most amazing turkey sandwich “Icicles don’t have milk in them” 00:02:45 - Show Start 00:03:00 - Follow-Ups  Darin - Larry Walls three virtues of a programmer (this time all 3) Laziness Hubris Impatience Listener Becca - Loving Darin’s “attempt” at tech headlines, could he switch headlines with Garret? Darin’s recruiting lunch with Garret Expect to gain the Infoplus 20 lbs Garret - Sandler Update Fulfillment and Post Sell (Closing the sale) Demo of the product The Ultimate Upfront Contract Darin’s parents discovered OWTF “Boy you guys sure are using a lot of business talk” 00:11:10 - The Headlines Tyler Product L10™ - 3.5 Score this week Order Bulk Load speeds IDS had lots of talk-talk-talk Little rough and needs to get better New Website has launched for Infoplus James may have been backed into a corner and forced to launch it A case study on how NOT to do a project Product is doing great Got a monkey back from James Too many meetings - time to cut back More bobcat work than bulldozing required Real time follow up from James Shifting from Google to duckduckgo.com as search engine Don’t search for “bob cat” Back to Tyler  Two new support hires starting next week Darin Moment of crisis - Pain in his right hand Could this be an RSI (repetitive stress injury) Kicked off final Strategic Product Sprint Two weeks out from quarterly release Q from Garret - Do you feel more prepared having a quarter to plan a release “Uh. That’s a great idea Garret (note to self, plan the release)” Identified some sins through the first strategic epic to change next time Don’t carry over stories Better upfront planning Starting to think about next quarters epic Tech note of the week - AKA Listener Becca’s favorite part of Darin’s headlines New caching servers Garret LT L10™ - 4.0 Score “Fun” sales IDS Tried my best not to personalize that discussion Don’t carry that weight yourself 3PL Sales L10™ - 4.75 Score Team has really come together and embraced the TEAM mentality Retail Sales L10™ - 3.8 Score Team still slow to embrace the TEAM identify Decent IDS® issues and solutions Clarifying roles Started L10s™ for the both teams with a conversation around every person being involved in every part of the team Maybe a little too harsh in the delivery of that message James People Garret looked like a “beat puppy” in that L10 this week talking about sales Talking about performance issues on the podcast when people aren’t present Shared it to provide context around an already resolved issue If you’re scaling a company, many struggles are getting people to level up Normalize people struggling, normalize failure, bring it to the light Facilitator Ari’s actual title - Executive Director of People and Strategic Projects Yes - I did tell Darin he’s a bad manager and employee That’s what makes him a great co-founder Returning Monkeys Gave Tyler his Support monkey back D*mn it - Scorecards What you don’t measure and respect will fail, every time Quad 3.4, maybe 5 for Garret Sales Management James as a new employee Mentor Full body NO MMLT Holdings giving away millions and millions of dollars? Welcome Tyler and Garret into the partnership 01:04:49 - Topic 2 (1) Part 6 (but #1) of EOS™ - People Without the right people - the other 5 parts are impossible Right people equals alignment with core values Gotta have a process to improve and ensure you keep your people healthy Gotta have a process to help you part ways with people No attrition of people is a huge red flag 36 hours of pain is key to parting ways with employees Garret’s likes Infoplus has a complete focus on it Constantly monitoring right people / right seats Delegate and Elevate Process Absolutely loved the new process we use Career Planning - everyone knows their path forward Facilitator Ari as Executive Director of People Garret’s Dislikes Our lack of consistency around it Doing it differently, not doing it at all Tyler’s Likes Finding and Hiring the right people Putting a lot of focus and effort in our hiring process Keeping the right people in the right seats Career plans - knock it out and here’s your title and pay One on Ones - Managers shut up and listen Tyler’s Dislikes People Processes not up to the “bar” LMA - Giving each employee a number, setting clear expectations Darin’s Take - Who better to finish the discussion on people A small group of great people can accomplish great things Bombshell Insight: Finding great “A” players is key “I like computers, I don’t like people” James somehow cares about everyone around him being great and excelling 01:16:28 - Questions and Long Answers  N/A This Week 01:27:51 - End of Show - brought to you by Darin I won’t talk about Garret’s show notes (that you can find on onlywaytofail.com) The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

Description  This week James’ Black Dog Returns, Darin experiences StreamDeck, Tyler hits the “wiggles of false hope”, and Angry Garret in a board meeting. All of that and the guys dive into EOS™ Processes - what they like and dislike. Show Notes  00:00:00 - Pre Show Changes in drinking habits Machine gun readers (just like the Romans) “Take a breath at the dots” How many apples do Juan and Carol have? 00:02:59 - Show Start 00:03:19 - Follow-Ups  Sandler Sales Follow-Up Last week - Understanding a prospects decision making process Quick Interruption by a James Screenshot This week - BAT-ting average Behavior, Attitude, Technique (combined you get your BAT-ting average) Reverse engineering your financial goals into daily activities you control 00:13:13 - The Headlines Darin Strategic Team Sprint Focus Order Bulk Load speeds Can we get to a tenth (0.1) of a second per order? Metaphor - Shipping 100 Things in 100 Boxes vs 100 Things in 1 Box That 1 box is expense, but saves overall Very pleased with himself (and feels good for his partner Tim also) StreamDeck One button to do...anything I want it to Open an application, execute an action in application, and more Full disclosure, Darin’s excitement is palpable (it’s a must listen) Gyro Sandwiches Wow, what a week Tyler Product Team L10™ - 3.6 Stuck in the muck of support issues Wiggles of False Hope (Product Side) Two steps forward, one step back Moving Roll-Out team to a sprint process 2 Great D&E’s (Delegate and Elevate meetings) Identify issues and solve them Garret Rough first few days back from vacation Lead Generation is “broken” Sales is “broken” Conversation with Sandler Guru on Sales Management Hard / Challenging board meeting Guest appearance from “Angry Garret” James actually came across as the “calm” one LT L10™ - Issue taken for

Description This week James plays the optimist, Darin plays the pessimist, and Tyler can’t believe it’s Thursday. All of that and the guys discuss Issues and IDS™ component of EOS™.  Show Notes  00:00:00 - Pre Show “Red light” coffee warmers Reduces trips next door Finishing cups of coffee Makes James drink a lot more coffee 00:01:52 - Show Start 00:02:08 - Follow-Ups  From listen Becca How is the “two headed” engineer and what is your celebrity couple name? “DIM” or “Tarrin” When will the other half of “DIM” make an appearance? Tim is no longer open to any form of persuasion...so likely never 00:04:38 - The Headlines Darin First Strategic Product Team Retrospective What went well? What didn’t go well? What did I learn? What still puzzles me? Who actually pushes back on Darin in product? Tyler Can’t believe it’s Thursday again Product LTM - scored a 4 TS failed todo - auto IDS Already completed James was not disconnected this week “Vision alignment is a tricky thing” Reset the support rock (James took the monkey) Learning to increase “trust but verify” More on the verify side of things James   Tyler put on his “James Hat” and pushed back on the new website Garret has completely defeated us… Dominator Garret is off dominating somewhere James takes a monkey from Tyler James is absolutely in heaven with his monkey But...lots of things he’s not doing Need to give the monkey back soon Breaking news: Ari didn’t kill James Being open and honest with failures is hard to hear People don’t see James’ failures (mainly because he only takes credit for success?) Meta Conversation Only one female on the leadership team (Ari) “Hey (Tyler / Ari) that’s yours to take and follow up on” Is that perceived the same when said to a female as it is to a male? Hired a new Tier 3 Support Engineer...Why come to Infoplus? Career Plans Company Culture 00:30:43 - Topic 2 (1) Part 4 of EOS™ - Issues We’ve covered Vision, Traction and Data… This week is Issues L10s - Create issues and solve issues - through IDS™ What are issues? They are anything that needs to be changed Scorecard numbers off track Bad news headlines Rocks off Track People Tyler’s Likes We welcome people to bring issues forward “Bring me your bad news” Team voting  Get the entire team on same page of what issues are Each member gets equal voting rights A lens of what’s most important for the team that is present The way we solve issues One or more Todo’s assigned out G,W,C Do you get the todo Do you want the todo Do you have the capacity to do it Tyler’s Dislikes Struggle finding the correct root Can’t go all the way to “mom and dad” issues But how deep do we go Having the right people in the room to solve issues Long Term issue list Don’t understand it Where issues go to die Darin’s Likes Loves all of EOS (despite his tone last 3 weeks) Issues help normalize bringing up bad news Issues list and the process for working that list Pick what are the most important (can’t solve them all) May get some recency bias Sorting process While everyone gets equal voting rights One person in each meeting has veto power (carries the big stick) IDS  Without it, I don’t know how people actually solve issues Darin’s Dislikes Not much...maybe the Long Term Issues list IDS of the same issues again and again and again The Voting Not a great physical mechanism for the voting James’ View I agree with all of the above Issues and IDS create the biggest challenge for new employees Get frustrated when “the timer is up” = meeting is over Struggle with a sorted list What do you mean you’re not going to solve “this” issue Point of IDS is solve the “sand” we have now for the greater good Pull rank to keep IDS from going too deep Long Term issue list We need an outside integrator to show us the way James the optimist vs Darin the pessimist on EOS??? 00:56:43 - Long Questions and maybe Short Answers  You mentioned that Infoplus is on the top of only a tiny handful of companies that do what you do. If you’re having issues trying to solve a problem, where do your employees or engineers go to solve it? Are there peers that can help? Google!? Why does everyone end up with their head up their a**es? Is this a common theme of Infoplus, or just those of us who are around James a lot? 01:02:56 - End of Show  Send feedback for a “two hand” written reply from Darin 01:03:24 - Aftershow - Keyboard Maestro and the rest of Darin’s life hacks Darin’s new water line to his Keurig 1% tweaks of continuous improvement on his life Global Hot Keys - Keyboard Maestro The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott    

Description This week James “Sandlers” and interview candidate, Garret “Sandlers” James, Darin goes full Nerd, and Tyler runs into a dam. All of that and the guys discuss the Data component of EOS®.  Show Notes  00:00:00 - Pre Show Special cameo by listener Brandy Cold wallpaper ends up on the floor Snowy ice dams on Tyler’s roof 00:02:56 - Show Start 3 times the “power intro” 00:03:58 - Follow-Ups  From listen Becca Garret - How do you fit 9 bookends into 3 minutes? Avoid the FBI interrogation and continually ask permission James “Sandler(ed)” an interview candidate Darin - When you say “Cool story bro”... what does that mean? To James it means “a slap in the face and time to shut up” Darin - Are you still being challenged working only in your Zone of Genius (ZOG) The combination of Co-Founder - Best Friend - Engineer Tim and Darin = 1 decent engineer 00:15:42 - The Headlines Darin Second strategic sprint if finishing up on Order Speed improvements Eliminating things we are doing  Millions of times a day Thousands of times an hour Hundreds of times a minute Tens of times a second Darin goes full “nerd” explaining the Infoplus backend tech “Cool story bro!” Darin’s magic pattern in a 2 week sprint Week 1 = 3D Print a lot Week 2 = Do the sprint work Tyler Product L10 Recap Issue solved - Legacy support sucks your soul Finally bought in to the “all meetings Monday” March 1 is “D-Day” - all projects are due Great interview for T3 support candidate Garret LT LTM = 3.17 (with a rough IDS) Retail Sales Team Great 4.5 L10 Everyone feeling the push for results 3PL Sales Team Great L10s Knocked out 5 issues James - Just a couple as usual Single threaded mind of James can equal bad presence in L10s “When you’re a sour, pissed-off, below the bar CEO...people tend to notice Can’t rely on EOS to “tell” you what issue needs fixing Hiring, all the hiring There’s a reason why we don’t let HR, Lawyers, or Accountants run the business James changes his title to “best buddy” for interviews 00:49:23 - Topic 2 (1) Getting into the “Meat and Potatoes” of EOS - Data May just be the single most important part of the L10 (the health of systems today) Things we like and don’t like about Data Garret’s Likes You can’t improve what you don’t track On a deserted island, it can tell you the current health Provides a quantifiable or objective view of good days→weeks→months, etc. The consistency of the weekly review Garret’s Dislikes We have historically ignored the numbers Sometimes either too granular or not granular enough for the team reviewing them Tyler’s Likes Gives a quick snapshot of overall health Making a missed number and issue and solving it immediately Tyler’s Dislikes Maybe to “trailing” Having metrics we don’t take action on Not every person has a number Use Non-IDS of a metric as gauge for importance of the metric Darin’s Likes (loves) Loves the idea of it Leading indicators Trailing indicators Darin’s Dislikes We are not great at them Never been a part of a good session creating them Missed numbers every week are treated as “normal” 01:05:49 - Questions and Actual Answers (this time)  What does a “Retail” team in sales consist of? How do Ari and Tyler feel about being given Monkeys? Can we finally see a video of Ari’s dinosaur walk? 01:16:05 - End of Show  “These will be the end of our show” Find all the “podcast gold” moments on Instagram @onlywaytofail 00:17:08 - Aftershow   Darin on personal app development Tyler on … “itching scratches” The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott

DescriptionThis week James takes proper CEO credit for success (twice), Garret “tells” James no, Darin goes from impossible to inevitable, and Tyler learns Same Page Meetings™. All of that and the guys dive into the EOS® Traction® component.Show Notes00:00:00 - Pre Show“Happy Robot” song - not yet (or not worth) copyrightedPeloton Drinking ApparatusChecking resting heart rates “at Wendy’s”?00:03:06 - Show Start3 Nerds and a business guy (that is so business, he doesn’t know “The Matrix”)00:03:31 - Follow-Ups MIPS (aka: MEPS) - with “stories”TylerHow is the new world of product going?It's going…Got a little vision injection from JamesThings are really clickingJames takes proper CEO credit (1)James only ever touches emails onceGarretCan we get a Sandler update?Last week - PAINThis week - Questioning StrategyReal time follow up - What is the Sandler Submarine™DarinStrategic Product Team - Update on sprint 1Taking order placement to “milliseconds”“From impossible to inevitable”An out of body experience for Darin00:17:27 - The HeadlinesDarinFirst “All-Hands” sprint demo day for the new product teams“Isn’t it great the whole product team participated in the demo”...(2 hours later) Darin and Cofounder Engineer Tim tell the team they’ve already planned the next sprint themselvesEnter James - How are you bringing the team along during planning?00:20:00 - Quick interruption as James smokes his head on the stairsBack to DarinDarin brought the team into planningAll of that and an update on some home office improvementsQuick detour discussion around proper cold weather gearTylerImpossible to follow Darin“He just goes and goes”Full shift to Asana for planning and task trackingStarting same page leads with Garret and Team leadsScrum Master Mo (Maureen) is taking the reins on tactical sprintProduct LTM = 4.7Lots of good conflict and learningsGarretCompany FinancialsPushing forward on accelerated hiring scheduleOpportunity for push back on JamesGreat sales team L10M’s™ with Sales Integrator CarterPlayed the trump card a few timesThese headlines interrupted by James’ water bottleSandler Sales in ActionAvoided spending hours of time with a unqualified prospect not experiencing painJames - just 3 headlines (he’s not great at the “maths”)1 - Last 41 days “wow, wow, weezha”More done in last 41 days than all of Q4People are feeling itChangePressureGrowth2 - Fundraise“Don’t know what I don’t know”FUD with the Infoplus boardFacilitator Ari deserves a ton of creditAtomic Revenue brought on board to tell the our storyGoose bumps vs goose pimples3 - YPO (Young Presidents Organization) mentor is fantasticCore values in alignmentExperience share vs adviceHas a passion for people3-A (really 4) What I’m readingBehind the CloudThe Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an IndustryFrom Impossible to InevitableHow SaaS and Other Hyper-Growth Companies Create Predictable RevenueExtreme OwnershipHow U.S. Navy SEALs Lead and WinThe Infinite GameBy Simon Sinek - How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint.00:47:16 - Topic 2 (1) EOS® Part 2 of 6 - TractionThe grind of the next 90 daysGood Days→ Good Weeks→ Good Months→ Good Quarters→ Good YearsWhat does success look like today?Only two types of meetingsL10s™ - Level Ten MeetingsSame Page™Everything else is an email or a presentation (an most presentations should be emails)Combat against tendency to procrastinateWhat do Garret, Tyler and Darin like about TractionGarret LikesL10s™RocksUse of L10s™ as a “hammer”Daily StandupsGarret DislikesQuarterly PlanningInconsistent same page meetingsWe’ve ignored scorecardsTyler LikesMeetings (sacred L10s™)Todo’s = auto-IDSIDS™ (Identify, Discuss, Solve) issuesSame Page Meetings™Tyler DislikesRocks - Most important thing and not great successJames takes proper CEO credit (2) for Q1 Rocks Darin LikesLoves L10s™Daily Standups (engineerings version of traction)Release cadence (new traction) for the strategic product teamDarin DislikesRocksLMA™ (Leadership + Management = Accountability)Finished off with some “Podcast Gold” as Darin nods silently in agreement01:09:28 - Questions and...Answers Next Week From listener BrandyWhat’s the “retail” team in sales?How do Tyler and Ari feel about being given “monkeys”?Can we see a video of Ari’s dinosaur walk?01:10:10 - End of Show Visit onlywaytofail.com - it’s the #1 website (for this podcast)00:51:23 - Aftershow  Darin on the relationships we form with our favorite podcast hostsThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week Tyler and Garret clear the air with each other, James explains his “roller coaster” history, and Darin has 1 mind, 2 hearts, and half a gut. All of that and the group discusses what they like (and dislike) about the V/TO™ (Vision / Traction Organizer).Show Notes 00:00:00 - Pre ShowDiscussing James’ amazingly good looks00:00:59 - Show Start3 Nerds and a business guy in a grey hat00:01:15 - Follow-Ups TylerHow is the leaning into 1 system going?Asana is great on projects and keeping it simpleOmniFocus has better toolsJames only ever touches emails onceDarinNow that you are both more useful and less useful, how do you feel?“1 mind, 2 hearts, ½ a gut”Mainly “Happy Sadness” this weekGarretAn update on the Sandler System Foundations trainingGive James all the goose bumpsJamesHow long will this “high” last around Infoplus, given your roller coaster history?A review of the eras of Infoplus00:13:14 - The HeadlinesDarinThis week’s Headline Award goes to…“Trump defeats Dewey and Darin loves life”TylerGetting used to Monday meetingsProduct Team L10™ Recap (hint: meeting scored a 4)Seeing some wins and good feedback overallGarretDouble “R” $$ still crushing it with financials3PL and Retail sales team updateGarret refers to an earlier conversation that was edited to the After ShowJames (delivered in record time...seriously)“Evan took me to..court? Task? The cleaners?”“My good meeting was good”00:18:16 - Topic 2 (1) V/TO™ (Vision and Traction Organizer)What are we trying to accomplish this year?We have the right peopleEOS® has 6 parts and Vision is 1 of themThis segment interrupted by “tiny men carrying weird objects”, a song from James to Darin, and “Angry Whale Garret”Now that we’re past that -Tyler, Garret and Darin discuss 3 likes / 3 dislikes of our V/TO™Darin LikesCore Values10 Year target3 Uniques...but just the good parts?Darin DislikesVision not being sharedLong Term Issues (grey, FUD’y’, cloudy area)3 Uniques...but just the bad parts?Garret LikesInfoplus Focus StatementCore ValuesTraction® - taking the big picture to a 1 year goalGarret DislikesLack of Quarterly review of V/TO™Lack of 90 day measurable results/goalsIt's only “high level”James interjects with reasons (definitely not excuses) as to why the vision rock failedTyler LikesOverall vision/direction that it givesLong term goalsTraction® (Taking 1 year to a 90 day world)Tyler DislikesLack of department level V/TO™Process of creating and editing the V/TO™Failure around sharing and understanding of the V/TO™Finished off with some “Podcast Gold” as Darin nods silently in agreement00:50:28 - Questions and (Seriously) Long Answers N/A00:50:34 - End of Show Get the “Garret” show notes at onlywaytofail.comSend feedback get discounts on swag (aka: cool stuff)00:51:23 - Aftershow  Easter vs Western Europe Which is on the left, which is on the right?James is definitely wrong (like “math” level wrong)Tyler schedules and “executes” a Clearing Session with GarretThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week Darin looks forward to more of now, Tyler crams a week into a day, Garret forgets to “hang the banner”, James gets financial reports, and Facilitator Ari makes her debut. All of that and the group discusses progress around People and Product.Show Notes 00:00:00 - Pre ShowYoutube rabbit holes and haircuts made for radio.00:01:33 - Show Start3 Nerds, a Business Guy, and a Facilitator Ari00:02:04 - Follow-Ups None this week00:02:08 - The HeadlinesDarinDone thinking and planning...the first sprint is underwayWore down James and Tyler to go alongVersion 2...maybe 3 of Product Team LTM“We are the Dark Side of the Force”TylerWow what a week!Squeezing a week into a dayTwo teams and two sprints kicked offGarretRetail and 3PL L10 Meetings kicked offCarter kicking off projectsReal headline, Carter needs a proper OWTF name“Sales Integrator Carter”James (as always 1 succinct headline)Loves the “same name rule”If you have the same name, pick a new one“The world is an oyster”With all the feelsNext key is finally unlockingFinally able to delegate and get things doneTL/DR(L) - James has all the awesome feelsFacilitator Ari“No!”Cue the video game voice and T-Rex walk00:18:16 - Topic 2 (1) What’s going on with People and ProductTyler is still trying to define what he doesStill playing a little Scrum MasterThe importance of a good organizational system“If you’re gonna wake up and just think about what to get done today, you’re gonna drop 4 out of 5 balls”Tyler is lowering the barrier of when to go to JamesJames has never yelled at someone at workDarin yells and gets kissesPlans and schedules are a good thingFacilitator Ari prefers chaosTyler and Darin switch rolesThis week, Darin feels “Sad Happiness”Company restructure has a Facilitator Ari people side. What’s been going on there?Ari is missing the people and personal interactionCall to the listeners...we’re hiring.Ari looks for permission while James promotes what he permits“Bulldozers and couches have feelings”Garret forgets to “hang the banner” on reporting structureFacilitator Ari raises her hand to speak (for a first time)As all podcast amateurs doJames is excited about significantly less “face meat”00:41:45 - Questions and (Seriously) Long Answers Listener Becca:Curious what does healthy conflict look like? And what does non-James healthy conflict look like?“If you’re 49/51 and I’m 90/10, my passion is going to overpower”Are there 60 or 90 day post rock reviews?Cue shortest answer in Questions and Seriously Long answers history.01:24:06 - End of Show Onlywaytofail.com the #1 website for this podcastNew swag is now inFacilitator Ari raises her hand to ask a question (for a second time)01:25:15 - Aftershow  Ari gets to ask her question!The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week Darin hits the ground running, James pumps the brakes, and Garret kicks off some new teams. All of that and the guys discuss the plans for the sales in 2021 and all that it entails.Show Notes 00:00:00 - Pre ShowMac Pro vs M1 Mac00:01:46 - Show StartMissing a “Nerd”00:02:02 - Follow-Ups Listener Becca - Where’s the “five thumbs up” image?Nervous excitement around the 2021 Plan“It was time”00:04:19 - The HeadlinesDarinSo excited and ready to hit the ground runningJames pumps the brakes50% on Product BacklogJust lean in and own it50% on Performance Monitoring“What, and where, and why”GarretBack from Vacation“Hiking and Biking”Kicking off the new teamsFocus and ProjectsJames (only one headline ) Magic Cookies gave me a sore throatNope...not the cookies62 out of 70 hours sleepingGoals for People Processes in the companyVC kick-offCan’t wait for Tyler to get back on MondayCall to the Listeners:We need a “single pane of glass” for our projects00:17:08 - Topic 2 (1) - Restructure and Transition (Part 2) - What are we doing with the Sales Side of InfoplusFocus on Customer Success through a Product First Mindset“Tie those customers to the product”Took the sales side of the company and shifted into Cross-Functional TeamsQ1: Lay the FoundationQ2-4: Make it great!How are we going to sell Infoplus?Sandler Sales SystemHow do we implement SME (subject matter expert) sales approachHow are we going to approach onboarding?“Build, Review, Iterate, Train, Approve, Repeat”How are we going to approach Lead Generation?Darin’s dynamite drop inJames - “Build is scary”Opportunity to brand something elseWhat is the Sandler Sales System (in Garret’s words)Having a prospect sell us on using our softwareThe perfect sales expert“If you abuse it, I’ll let you know”Question from Darin? Can you talk about SME based onboarding vs Project Management Onboarding because I’ve heard both?“It seems like you don’t have anything in place for marketing.”Sales gets Darin’s “Seal of Approval”Note: Garret has set a personal record for time speaking on the podcast00:41:45 - Questions and (Seriously) Long Answers Listener Becca:I had a visceral reaction to James’ visceral reaction (visceral used more in 30 seconds than ever in human history). As someone who isn’t wired like an engineer I would find myself wanting. James, do you have a reaction to that?James says “Do Do”For the folks that don’t work at Infoplus...I’m curious what context to the conversation I’ve missed. Are you worried about the shift from 2020 to 2021 alienating employees? 00:50:21 - End of Show “Re-minder” (it’s like a reminder, but with a Lollipop in your mouth)Follow us at twitter @onlywaytofail and send feedback for your Two-Handed reply from DarinWe still have Twitter!00:51:05 - Aftershow  LG 5K Ultrafine MonitorJames agrees with Marco on this monitorGarret’s DISC assessmentThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week Darin is happy to be sad, James shows Facilitator Ari around town, and Tyler nails Commitment 7 (Appreciation). All of that and the guys discuss shifting back to a product first company with multi-functional teams.Show Notes 00:00:00 - Pre ShowSkinned knuckles...and proper bandages00:01:23 - Show Start3 Nerds only this week00:01:58 - Follow-Ups Listener Brandy - Wait, is this season 2? Did I miss the end of Season 1?No - We just have no clue how to properly name podcast episodes00:04:32 - The Headlines - Theme this week - “A good Great Week for All”Darin2nd Week back from vacation and in the grooveGetting happy about feeling sad?Shifting roles in InfoplusTylerNo Sadness this week, so no happiness either?Entering vacation mode for next weekJamesManagers starting to make progress on the company shift2020 - Delegated too much2021 - Taking a step back?Less delegating, more hands on problem solvingFacilitator Ari got to experience a day in the life of James (and Chester, IL)00:14:12 - Topic 2 (1) Restructure and Transition (Part 1) - What are we doing with the Product Side of InfoplusFocus on Customer Success through a Product First MindsetNew Cross Functional TeamsTactical (now) Product TeamComplete product releases that improve the current nature of the productStrategic (future) Product TeamNot features, but a better foundation for 2021Performance, Scalability, Control, UI/UXRollout (WiTS) Product TeamAll things other than code (Turn features into assets)WiTS (Wheel in the Sky)...what does it meanDevOps Product TeamOutsourcing system maintenance and infrastructure monitoringJames is still Company Visionary and Product Visionary“Everyone is chomping at the bits”Darin Takes on scrum master for Strategic Product Team and gets back to coding“I think we can all agree I’m the best at it”.Darin gets to Co-engineer with Co-founder TimDarin cries happy tears recalling his greatest addition to InfoplusMoving to Product Board software to create and manage a backlogLots of initial excitement, but…“We’re in the easy part right now, we have to start doing it over the next couple weeks”00:36:50 - Questions and Long Answers None this week00:36:556 - End of Show Go to onlywaytofail.com right now and read the show notes“If they don’t give you joy and happiness, it’s known that nothing else will”00:58:58 - Aftershow  Darin watches Mandalorian“I appreciate your appreciation of my appreciation”Darin’s rating...Fantastic!The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week James is distracted by “Doom Reading”, Tyler considers taking up running, Garret’s perfect podcast voice and Darin takes full blame for 2020. All of that and the guys discuss what they came up with in 2021 Annual Planning.Show Notes 00:00:00 - Pre ShowJames hears robots“Please take over the company, just leave our democracy alone”00:01:36 - Show Start00:01:59 - Follow-Ups How to pronounce JIRA with Tyler SamplesGarret has a perfect podcast voice“To match his podcast look”Final rock update for 202000:05:22 - The HeadlinesDarinVacation didn’t workTylerGood calm Christmas and New YearsQuiet week back at workWrapping up the late to get started, extra long sprintEngineering LTM had a lot of “on hold” feelingsGarretFinished the year in a dazePlanning started roughWas ready to kill JamesJamesNo headlines, let's get into the topic00:10:50 - Topic 2 (1) What’s the plan - featuring James as the “Dark Cloud of Doom” (Take 1)...wait, James does have a headlineDistracted with “doom reading” about the attempted coup in Washington D. C.00:13:25 - Topic 2 (1) What’s the plan - featuring James as the “Dark Cloud of Doom” (Take 2)James, Darin, and Garret take a 3 headed approach to 2021 planning - What are the results?3 days coming in excited and immediately hit by the “Dark Cloud of Doom”See 2 big shifts needed for 2021Getting back product firstHow do we get there?Siloed departments leave everyone “at the effect of” others(dynamite drop in by Garret throws off James’ flow)“Aww people are sad, so we just aren’t going to do our job well”Garret’s ready to throw a computer through a wallGetting all the ideas and thoughts into writingCross functional teams with a singular focusGarret gets defensive about his ability to “hero” throughWhat one thing do we want to accomplish this year?3 variations of the same answer as its always beenWe can’t “try harder” this yearAre our core beliefs valid?In case you’ve been under a rock - Darin loves creating, designing, building and using softwareDarin tries to take full blame for 2020; quickly countering with a solid bragIs investing heavily in people working?“I want customers to be thankful, Darin wants them to love us, and Garret wants...something.”Would an unlimited number of Tyler’s in support make our customers successful?Tyler’s “outsider” opinionLikes what he’s heard so farGonna pick up running and white boardsExcited to be a part moving forward“The name is the hardest part”Darin gets 5 Thumbs Up00:53:15 - Questions and Long Answers From listener Becca - What's a 5 year plan for a product and how do you scale when organized by product teams and not function?Initial answer - “Becca please join our podcast because I don’t know”00:57:32 - End of Show Show notes come with a Joy and Happiness guaranteeSend us feedback for a two handed written reply from Darin himself00:58:58 - Aftershow  What does each at home office setup look like?What are the must haves?The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week James forgets we’re recording, Garret’s kids go crazy with Infoplus stickers, Darin’s having a vacation and Tyler averages a “cadence of 92”. All of that and the guys discuss plans for 2021 (without James). Tune in next episode for James’ reaction.Show Notes 00:00:00 - Pre ShowSummer Lager in winterChecks from Santa00:02:05 - Show Start00:02:29 - Follow-Ups Garret“Better” Rock updatesLess rambling, more concise00:04:38 - The HeadlinesDarinProduct roadmap published on websiteWrapping up some loose ends“Having a vacation through the end of the year”TylerProduction changes holding upFocus on some system rewrites1 Hour long ride with an average cadence of 92!!!GarretLots of follow up with clients (lagging effect of holiday’s)“First week without a shitty L10 (formerly LTM) in several weeks”PersonalFull on holiday mode (wrapping, buying, putting up trees)Day 22 of 75 Hard - still going, but getting hardDressing for the season (hint: long underwear always)00:11:08 - Topic 2 (1) What’s next?We’ve discussed what went well and what didn’t...now what’s next for 2021Focus on customer success...period“Back to the basics” - only 3 parts to any companyProbably shifting some seatsSlowing growth down (same numbers, smaller overall percentage)Choosing clients to “feed the machines we’re building”Originally nothing concrete for Darin...but quickly turned into pages of notes and ideasNarrow the focusWhat’s that mean for the leadership team?What issues does/can that team solve?Raise the level of L10s across the boardTruly launch the product team and meetingsMatch great integrators at department levels with vision in those departmentsPotentially put an engineer deeper into the support teamOne engineer in support and others writing codeTake the outline in our heads and create the execution planProduct department sprints broader than just engineering sprintQuarterly release cadence?Simplification and user experience - from the people that know and use our software mostAsynchronous processing?Tyler is excited to hear the plans (outside of James word vomit on Slack)Seeing the need for change and plenty of benefits to be gainedAs an engineer, can’t wait to get back to consistent sprintsTake it all with a grain of salt until a plan is communicatedWhat does that look like Does the company level visionary /  integrator relationship go away or change?00:42:09 - End of Show Tell somebody about the show!00:43:00 - Aftershow  What are the plans for the holidays?The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week the Garret forgets to type up the show description, Darrin and Tyler dig into what went well in 2020 and James sits back, judges, and takes credit. All this and more as the team wraps up 2020, the good, the bad, and the ugly.Show Notes00:00:00 - Pre ShowBroken tape measuresBig housesArtificial vs real tree debateHint: Darin’s wrongLowe’s Christmas traditions and made up “jingles”00:04:13 - Show Start00:04:27 - Follow-Ups - GarretRock updates(easily the most riveting follow-up yet)Real time follow-upDarinPossible root issue to the loss of DK’s giggles and 3 progressively worse attempts at 3D printing00:09:40 - The HeadlinesDarinProduct System Performance1,000 lead bullets and finally a lead cannonballToo many “oops” in dev ops codingOpen calendar frees Darin up to get things doneJames takes full credit as any proper CEO should Tyler“Black Friday” hangoverFinally breathing againEngineering LTM = Yahtzee 4 (again)1 out of 2 rocks already completeJames takes full credit as any proper CEO shouldGarretLT LTM (still a shitty score)Going too deep on root issuesJames accurately places blame as any proper CEO shouldAll the good feels going into 2021JamesVision - Company and Department level (1 and 3 year)Castration...what...oh consternation2021 = Focus on Customer SuccessWhat if we don’t have an engineering department in 2021?And a little “word candy” to finish it off00:27:34 - Topic 2 (1) What has worked or went well?If last week had us below the bar (and Darin made James cry)Then this week takes us above itGarret starts with Sales and Client GrowthBrief pause for Darin to gyrate on cameraWork From Home “Covid-19 Adjustment”Providing great at home setups15 Commitments of Conscious LeadershipJames rates Garret’s list liveEngineering AccomplishmentsNinety.io for managing EOS16th Commitment to personal wellness and growthMoving to an integrator and more…James rates Tyler’s list liveClear, quick, and decisive decisions surrounding Covid-19Same Page meetingsCSC - Create. Share. Conflict.Specialization throughoutPodcasting from an oven amongst others…James rates Darin’s list live (ie. Darin tells James it’s all correct)We learned and gained clarityStarted Only Way to Fail“Infoplus Radio”And Darin invents an app in his mindHint: It already exists00:57:46 - Questions and Long AnswersWill the Infoplus LT be setting new year's resolutions for the company? What about OWTF resolutions?Darin says “Themes” and here’s whyIf rocks are "top priorities for the teams, expressed as 90 day projects" and those go well but the year is worse off, are the rocks not focused on the appropriate items? Or is that not the intended use of rocks?I am curious, are the processes the same in creating rocks & scorecards?  Who creates them?  Defines milestones/targets?  What level is the buy-in? Leadership? Team?  Individual?I think I'm also struggling to understand the balance between forming your thoughts *before* sharing or being a garden hose.  As a team that values transparency, it seems like you guys err on the side of stream of consciousness or trying to unpack feelings together. I'm curious how each of you approach that. What do you bring to the team and when; especially Garden Hose James (who's def not on vacay)?Followed by 5 great minutes of random conversation around proper use of bracketsNone → “( )” → “[ ]” → “{ }”01:11:39 - End of Show Onlywaytofail.com - “The number 1 website for this podcast”.01:13:18 - Aftershow  Darin and his brand new “M1 Macbook Air”The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

DescriptionThis week the guys start a 3 part review of 2020 by discussing what hasn’t worked as the year comes to a close. Tyler forgets to “knock on wood”, James is a “blue headed octopus”, Garret threatens to bring out a pillow”y” bulldozer, and Darin takes full credit for the finance department.  All of that and an Apple Watch discussion.Show Notes00:00:00 - Pre ShowPoo, Candles, and Mouse Farts. (What are things that happen when James wonders before the show?)00:02:15 - Show Start00:02:27 - Follow-Ups - Review of S01E05 (the second episode we’ll never speak of again)Darin’s GigglesSelf-rated as the BEST giggle on “radio”“Pure Face-hole Joy”EOS PoliceNo meeting needed - use the right terms please00:21:47 - The HeadlinesDarinTactical ToDo’s for Vision RockProduct Board ProgressProduction PerformanceTylerStarted the week rock-solid (forgot to “knock on wood”)Data, Data, DataYahtzee 4 LTMGarretLT LTM Update (still below a 4)Scorecard IDSRock Updates1 Complete6 “on track”Day 11 of “75 Hard” and maybe in a fitness challenge with James?Clicking things is hardJames’ version of headlinesAnger? Sadness? Feelings? - YesLost focus - Growth outpaced teamsAre we ending the year worse off than we started?Wants to blow up everything and take charge...kindaBulldozer feels...look out Infoplus!Pre-maturely self-directed (swinging the pendulum to far)00:45:14 - Topic 2 (1) What Didn’t / Isn’t Working as we Finish 2020A podcast about fun, adventure, and struggles (or just struggles last 5 months) of running a high tech startupJames rates the departments on our 1-5 scaleWhere are we now and what do we want to choose to change?“Throwing the baby out with the bathwater”Pillow”y” Garret appearanceBulldozer → Forward → Push → Tree → DownHiring, People, Job Posting, Interviews (see previous 2 episodes)A lot of “try harder” going onCTO Darin takes full credit for financeFalse dichotomy  - Points 2 through 7, sub-points A through ZLeadership Levers: Talk, Hire and Fire, Get InvolvedJames is a “Blue Headed Octopus”Garret’s silent head nods are podcast goldJames Exploring Options for solving issuesKey to any good solution = Yellow Legal PadsLots of Sad FacesTaking failure and declaring it success - a simple trickGarret’s angry appreciation01:14:53 - Questions and Long AnswersCan you describe your interview process?Interview Agenda (helps avoid ⅓ to ⅖ melting in James CEO interview)Can you make a suggestion for people in jobs not doing quad 1 and quad 2 work?When can we get Facilitator Ari on the show?When James has word vomit on Slack, what’s his audience?James’ Slack Word Vomit about S01E05 (with strategic use of ALL CAPS)Note: Cheap things are cheap and they feel cheap01:18:10 - End of Show If you’ve read this far you’ve experienced “easily the best part of the show”01:18:10 - Aftershow  Garret’s utilitarian use of an Apple Watch...and a sneaky humble brag

Description This week the guys reflect on last week's episode and an opportunity to be intentional about people and hiring. Tyler is the “Power House”, Darin drops the quotes, James gets a call from EOS, and Garret attempts to solve issues internally. All this and a 3 step formula for getting things done.Show Notes 00:00:00 - Pre ShowQuilts in Cars?Darin nearly froze to death 10 yards from the officeSelf reporting 1 car accidents to policeTyler is nearly defrauded00:02:15 - Show Start00:02:27 - Follow-Ups - Review of S01E05 (the second episode we’ll never speak of again)JamesNot Great (could be drama queen / vacation mode)Led to “word vomit” in SlackTakeaways (no blame or doubt)Issues were all with Infoplus partsDarin and Garret are asshatsWe have an opportunity to be intentional“Rattle the Drum?”GarretOne of the best episodes to listen to yetYep, I was an asshatre-delivering message to supportDarin“Of course we messed up…”Not a shock that the support message was what it wasTo scared to listen to the rest of the showAll the self loathing“You’ve known me longer than I’ve known myself”... What?Abort, AbortTylerRock level CI vs sand level CIKnowledge Base updates are the sand00:21:47 - The HeadlinesDarinPerformance “issues” around Black FridayPure James response to fixes“This fella sees things that just continue to elude me”End of the 90 Day Awesome Sauce PlanWas it successful?The trap of Darin’s “Zone of Genius”Darin forgets to breathe?James and Darin virtual fist fight (who’s scared of who?)Holiday Peak Retro ResultsTyler“The Holiday Effort”...did anything else happen?100% focused on getting throughOut of quarantine!!GarretLT LTM Update - 3.18 scoreToo many meetings below a 4Hard IDS on Vision Rock3 yahoos on that teamTrust and Integrity lacking?Rocket Fuel Update - N/ARock Update - 6 of 7 on TrackShare headtrash and self blameBest way to solve a problem is internalizing it and solving it in your head.James (1 headline - several subpoints)EOS police calledDecember vacation (may be more than 1 week of wind down)Flex Alert! A man of two houses AND two officesVision RockJames is kicking assPeople VisionOnboarding VisionSubpoint B3.A..AB - What James needs to do next year with leadershipFeedback on Tyler“I feel like Tyler is actually the secret powerhouse of the group….I’d build an entire company of Tylers”Darin takes complete credit for it.00:45:14 - Topic 2 (1) Getting Things DoneWanting to get things done, but not getting things doneStart by making your bed in the morningLong Term indicators of SuccessIgnoring all thoseShort Term (now) - “Gotta Have a System”3 Easy StepsThe closest thing to a magic bullet for “Getting Things Done”Garret does things at night -- not idealNailing step 1, missing 2 and 3Letting go of the vineTyler accepts the “Power House” roleShiny Objects get in the wayOf course Tyler gets shit done Impact of not working in Quad 1 and Quad 2Missing the mark on Rocks and ZOGAre D&E’s done with full integrity?Darin - “Being somebody of exceptional ability, I never had to learn how to do hard things”Fear comes along with changeThe change formula (when you’ll change)How do you eat a mountain?How to guarantee nothing ever gets done.01:14:53 - Questions and Long AnswersGarret, Do you have empathy in other areas of your life? Answer may surprise youDarin would you link to the 4 parts of the appreciation recipe and share it?Was James’ Jerry Mcguire letter a white paper?01:18:10 - End of ShowThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

DescriptionThis week the guys dive into Rocket Fuel and (un)healthy? V/I friction. Garret hits a homerun, James manages not to buy a laptop, Darin takes action and initiative and Tyler explores “robotic” appreciation. All this plus everything you need to know about the new M1 Mac.Show Notes00:00:00 - Pre ShowTyler and Garret still in isolationDarin can’t talk to humansInterviewing candidates for unknown positionsMore “Delilah” voice00:03:30 - Show Start00:03:45 - Follow-Ups - 8 seconds of pure gold00:03:53 - The HeadlinesDarinProgress on accepting “short weeks” at workAction and Initiative?Wait...where is Darin recording from this week?TylerBig Sprint Release“Large stories are hard”Engineering LTM UpdateProduction PerformanceWhat do we know, what can we fix?GarretChallenges of Covid quarantine“Drunken Raccoon” project updateSupport Quarterly Review Quick, Correct, Empathetic, Less (are they all equal?)Rock Updates - All on track (sort of)James - Just 2 headlines this weekImmediate segue:Real time follow upWanting vs WillingCouldn’t disagree more with Support Review“We don’t want all the continuous improvement, just ¼ of supports effort”Garret takes over James’ headlinesBack to James…Vision and Ethos for InfoplusStrategy for each departmentPeople, Product, Sales, Financials00:28:48 - Topic 2 (1) - Gratitude and Appreciation (it’s Thanksgiving week after all)You’ll never guess who’s grateful for StarTrekRecipe for giving good appreciationCandor and unarguable truths and more“Seeing specific details like the people that taste the wine with nuts and chocolate”Gratitude makes Garret angry?“This week the ‘asshole’ is played by Garret”Six year old Garret hit a homerun and didn’t get proper appreciationGiving robotic appreciationIf others are expecting it, then I can’t give it?Being vs Showing appreciationJames’ morning check in routineJames has a physical inability to do things that aren’t genuineWatershed moments for James01:00:00 - Questions and Long Answers?New Accountability chart, is that happening soon?When does James’ December vacation start?01:02:55 - End of Show We’re on YouTube01:04:02 - After Show - Nerd AlertEverything you need to know about the new M1 Mac 

Description This week someone other than Darin sings, The team poory defines teams, no one remembers the idea of what a headline is, Garret is out on vacation again, and Tyler has emotions.  All of this plus getting to the right keyboard, mouse, and trackpad on this weeks show. Show Notes 00:00:00 - Pre ShowJames singing = Nose Hairs, Sad Trombones and Coffee Enimas00:03:17 - Show Start00:03:45 - Follow-UpsJames gives a helpful explanation of a white paperTyler explains G,W,CDarin explain why a “WMS” is a “TLA”James turns follow ups intoA “Jerry Maguire letter”M1 Mac eventCompany EthosReal time follow up from DK...What is Ethos?00:21:35 - The HeadlinesDarinLT LTM Update “scored close to a 4”Product Rock UpdateProductBoard…”its a board for product”TylerRock UpdatesEmotions tied to Covid exposureJames - “I just have 6 headlines”Unsure where 1 begins and 6 ends, but they’re all in hereSingle threaded internal CPUJames gets promoted from couch to garden hoseProjecting onto othersDarin’s Delilah voiceSh*tty first draft of investor deckThe Hard Thing About Hard Things00:41:56 - Topic of the Day is … maybe...Working in teams...noA programming competition...noRelearning hard lessons...no7 years of the greatest programming competition...noWorking heads down on my own...noYep...teams...definitely working in teamsIf you want to go fastIf you want to go farSmall TeamsLarge TeamsIndividuals within teamsTeam of TeamsS.T.D.s (small team dynamics)Why teams exist01:07:56 - Q&APsycho Babble?Is OWTF on Youtube, still a podcast?Is James a “bear” to virtual people?01:11:29 - End of Show “Garret’s not funny at all...somehow these show notes are”.01:13:44 - After ShowCold wet bellies...and...Mac HardwareThere is no right or wrong here...just rightTrackpadsMouseKeyboardThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

Description Just a really big hard show this week. Show Notes 00:00:00 - Pre ShowThings Garret never says for $100 please“Sears craftsman tools” style homes?“Wanting vs Willing” to do itTerrible Energy to start….(except Tyler, he’s at peak energy)00:02:40 - Show Start00:06:20 - Follow-UpsGarretVacation - Played some golf, cleaned the houseRocks Update2 Off TrackCommunication and AlignmentRocket Fuel UpdateJamesJihari’s Window - What is it?Open SelfHidden SelfBlind SelfUnknown Self“If I don’t know, and you don’t know, how do we even know”00:12:37 - The HeadlinesDarinProduct Team UpdateGreat news - Product team launched an LTMBad news - Product team launched an LTMMaybe we all need to get on the same page?….Darin takes an oxygen break……Dr. Karla Scott updateDarin has his head squarely up his …TylerWe all have our heads up our …Feeling very below the barEngineering LTM update...why a 3.25 / 5?GarretPersonal UpdateDad GroupLT - LTM UpdateJamesFUD on the “Big Bet” Infoplus is makingProductivity HacksObsidianHook ProductivityOmniFocusOmniOutliner - TBD for JamesApple Calendar (iCal)Day OneAirMailKeyboard MaestroBear Subculture (a secret indulgence for James)The warm embrace of James00:51:43 - Topic of the Day - Our Employee Onboarding...what works? Or Doesn’t?The first week is greatMentoring is awesomeTraining on actual jobs may be broke2 huge key things for us in 2021Doing great at hiring on core values but skills and experience?Building Teams, Building Multiple Teams, and Building Teams that Build TeamsWe have blogs...they helpTraining on our actual product may be brokeVision will be helpfulSTDs (Small Team Dynamics)01:10:29 - Q&ANone this week01:10:42 - End of Show Onlywaytofail.com - Ranked the #1 website for THIS podcast01:12:06 - After Show“Smash that stop button!”The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

Description This week everyone forgets what headlines mean. Garret rocks Rocks with Rocket Fuel. Darin focuses on correcting himself and being more correct and being meta about being even more correct. James doesn’t understand ADHD. And Tyler continues to just be awesome. The team digs into the current inflection point Infoplus is at and pushes into the next level of scale and growth. Show Notes 00:00:00 - Pre ShowGarret tries O’fallon pumpkin beer - immediately goes back to Natty Lite00:01:11 - Show Start00:01:29 - Follow-Ups (with fun new lead in)GarretRocket Fuel Book ClubGrading Garret as an integratorIdentified some areas to work onGarret learns the word “HOW”Company Rocks7 Rocks taken - 7 Rocks on trackJamesJames version of ADHD is laser focusing on a single issueJahari’s WindowOngoing Board DisagreementTo Me = ReactiveGarret “Back Door’s” itDarin (Maybe the start of HEADLINES)“Listener Darin” caught a mistake that “Podcast Darin” made on StarTrekConscious Leadership book clubAmazing insights gainedAmazing insights dispersed to his “mentee” (AKA Jackson)Darin as a villain?00:24:30 - The HeadlinesDarinSee aboveTyler He’s back to workPassion projectsGreat LTM and Retrospective...without DarinGarretJim and Diana book clubIf I see a “problem”, I’m not above the lineLT LTM - 3.8 scoreNewer Leadership Team member gives Garret all the feelsJamesLast week’s (or yesterday’s) Onboarding same page meetingWhere are we now and what do we want to create nextAll things focused on the Board conflictAll the want to shift, can’t get thereMac Power Users Episode 560IQ = CPUCan’t change the “CPU”, but can change the software (“brainware”) that you run on your CPU00:46:52 - Topic 2 (1) - Be the company Darin and James want to work at...what!?Company Vision - Finally codifying the detailsWhat does it actually mean to each of us?GarretIt’s not EOS or 15 CommitmentsIt’s not the outcomeTylerIt’s not Blame or DoubtIt’s not a lack of challengesDarinIt’s not a “giant” companyIt’s not a “shitty small” companyIt’s not Darin’s egoJames - “A is equal to A”It’s not driven by moneyIt’s not monoculture It’s not unhealthy conflictIt’s not fuzzyIt’s not a fear of failureIt’s not unhealthy for families or peopleIt’s not “top - down”00:65:00 - Q&AYou all use curious and grateful, not usually associated with senior leadership. What does this look like / mean?Darin said Jame’s almost brought him to tears. Why does James make people cry?Somehow through commitment 7 “Generating Appreciation”Openness and Sharing your “Identi-trees”, wow who does that?Can you share Dr. Karla Scott’s bio?00:66:24 - End of Show Lucy the Dog00:68:40 - After ShowAll the election chatter - and Tyler’s addiction to updatesThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week James gets fired as CEO, hired back as a DevOps engineer, and then makes his way up the corporate ladder to be CEO of Infoplus all in a day. At the same time, Garret learns how to fly to the moon, Tyler discovers how to vacation, and Darin falls in love. All of this and more as the team works through another tough week scaling the company and having fun along the way.Show Notes 00:00:00 - Pre ShowGarret hires James back to Infoplus?Tyler’s back (but still on vacation)00:01:11 - Show StartA show about three nerds and a business guy and the daily struggles, fun, and adventure of scaling a high-tech startup00:01:29 - Follow-Ups (with fun new lead in)What is our 16th Commitment / Learning CalendarSession with Dr. Karla Scott (St. Louis University) scholar on race and communicationShe has all the credidations...no...credentials...no...ACCREDITATIONS...Yes!Real time follow up on the sessionLots of anxiety across the teamFear from James Laying the foundation - environment shapes perspectiveLiving in Simulator?Rocket Fuel UpdateCompany Rock ProgressListener Brandy FeedbackDon’t break major news to your wife via PodcastRevisionist HistoryFiring Clients...really?00:24:30 - The HeadlinesDarin:Kids back at schoolBarking DogsTiny ViolinsMom & Dad quality timeJames -Can you operate on (-) negative pointsBoard fighting…Shifting in Radical ResponsibilityGet bigger or smaller (no staying the same)Upward Death SpiralExit Plan / Transitioning OutRocket Fuel F.U.D.Own it / Sky’s the limitTyler - Completely unplugged VacaExceeded “200 output” barrier!?!?GarretToDo Not Done - Renegotiating impeccable agreementsLTM - 4+ Rating overallTough IDS Session leads to Tiger Team00:46:52 - Topic 2 (1) - FundraisingIt’s Time, Grow or Die, All the Fear$$ is the number 1 impediment to supporting growthPouring Gas on the FireBurning $4MM Back of napkin mathInflection PointsV1 - Create a ProductV2 - Create a BusinessV3 - Create an OutcomeExcitement may outweigh the fear00:65:00 - Q&ASend in questions and we’ll be able to actually have this segment![I assume we’re so clear and articulate they may simply not exist]00:66:24 - End of Show (The Sing Out)Embrace the awkward silence (radio gold)00:68:40 - After ShowDarin goes “Deep Nerd” on “Deep Space Nine”...nope Discovery)The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description For the start of Season 1(2) we have a computer that types loudly, an interesting list of things that Garret does not engage in, Todo’s not done, and a collection of ass-hat flexes. All of this and more as the team gets back together for another season of scaling a high-tech startup! Show Notes 00:00:00 - Pre ShowMechanical KeyboardsNeti PotsDynamite Drop-insNo Tyler this weekThe “flexes” begin00:01:28 - Show StartNew “Bat Time” / Same “Bat Show”Darin lets devices tell him how to feel?00:03:57 - Follow-Ups (with fun new lead in)Back from a 1 month break (maybe 1 week)Darin Got Sleep, James is amped up, Garret is giddy2 of 3 solve problems, James absolutely does notStrong “flexes” throughout2 Todos not doneTyler’s remote “flex” with a recording No Show00:13:58 - The HeadlinesDarin:No more “pitter-patter”Moments of Magic and Z.O.G.Darin can hire people!GarretRocket Fuel Book ClubRocks = PushingNew LTM and new routineJames - 3 “quick” points“Meta EOS”Seeing himself in clientsAsshat-nessJames is melting awayGrowth Capital Journey Begins 00:32:13 - Topic 1 - Hitting the Ceiling (take it in, there’s only one topic this week)“Back to the Basics” check listSimplifyDelegatePredictSystematizeStructureGotta do the hard workRight People / Right Seats; Wrong People / Wrong SeatsMakes you do things you don’t want to do (remove the fear around people)Can a department self identify that they have hit a ceiling?One final flex Oops….one more flex00:47:55 - Questions and Long Answers?Level 1 or Level 2 day. What does that mean?00:50:10 - End of Show (The Sing Out)Who’s the best drummer ever?00:51:03 - After ShowDarin explains the “nerd” version of V/I (SPOILER ALERT: it involves a ton of “modes”)Misc StuffVi(M) - The Programmers Text Editor

Description This week we discuss beers, define FOMO for James, Darin embraces a shift, James claims he’s not useless and spits beer through his nose, all while executing a retro on the inaugural season (S0) and solving some issues around a potential second season (S1).Show Notes 00:00:00 - Pre ShowIPAs, Microbrews, Snicklefritz and all the other things.00:02:46 - Show Start00:03:01 - Season 0 (ie. season 1) - Live Retro “30” ish minutesOpening Tangent - Office move out adventuresThe AgendaSet the stage Gather Data (starts/stops, lacks/wants, keep/kills)BrainStorming (grouping/discussing/taking issues)Solutions (IDS live)Conclusion00:18:18 - Set the Stage - lets kick this retro offMEPS (meeps, mips) - how are we all feeling?Shift Move - bringing Darin back above the bar2 Versions of James (spoiler alert: neither include empathy)FOMO - one of us had no clue what it means and when it peaked in societyOpening Segue - How we start every meeting (reminder of CV’s, Commitments)00:19:28 - Gather Data (AKA: Podcast Audio Gold)Three Each Person on:What went well? What didn’t go well? What we learned?Where did we fall short of expectations?What Went Well:Drum Beats, Sharing, and more…What Didn’t Go Well: (This segment interrupted by “James spits his beer out”)What We Learned:Why this podcast is the Meta, Meta discussion and “gosh darnit, people like us”Where we fell short:Great leaders set clear(ly) low expectations00:43:01 - BrainStorm (AKA: More Audio Podcast Gold) Fun and TearsTweed JacketsNice “Clusters”Oh...and 9 actual issues to a potential second season (S1)00:57:56 - Solutions (James pulls rank on a podcast of “seemingly” peers?)Are we going to do a second season?Oysters and Pearls?“The Show Must Go On”We take away 4 Todos (follow up on ToDos next week)Making up new acronyms (CSC?)01:20:08 - Conclusion -  Wrapping up our retro and the show in just under “30” ish minutes (total edit fail)Quick ReflectionOverall Rating (1-5) on the Inaugural season of Only Way To FailThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

This week Garret plays golf in an empty cornfield, Darin defines mental vs. mental, Tyler leaves for a Zoo, and James forgets what a headline is again.  All of this and more as the team finishes up Quarterly planning, talks through what's next and shares the rocks they are taking on in Q4.Show Notes00:00:00 - Pre ShowEpic Golf experiences (good and bad)00:03:36 - Show Start00:03:55 - Follow-UpsThe “V” and “I” ThingA business guys definitionA nerds definitionConflictWhat it ISN’TWhat it ISUnarguable Truths - How it helps in many areas00:14:22 - The HeadlinesDarin:Awesome Sauce Plan updateHow to get “bad” answers from JamesHow to get “less bad” answers from JamesWhen it’s time to time trackReal time follow up - Morning Routines - Two partsThe mental and the mentalBuilding a product team (how long will James last on Darin’s product team)TylerEngineering LTM updateYahtzee “4”No Process = No good resultsFocusing on (and doing) C/IPTO - Zoo Time!GarretQuarterly PlanningCreating Rock Teams and Launching RocksLT LTMTodo’s Not Done (Garret’s Todos) = drain on IDSGolf TripJames - 3 “quick” pointsBoard Meeting UpdateEO mini retreatWarren Russell (creating an intentional life)Social Dilemma - Watch It!New Forum, All the Fear, How was James Accepted?Company #2 is fighting firesThe “Broken Arrow” approach to fighting fires in our business 00:43:09 - Topic 1 - Q4 Planning is over…Now what?Real Time Rating (1 to 5), How was it and why?Garret takes a deep breath and dives into Rocks2 pages of issues = lots of opportunitiesTyler’s “little bit of fear and all the excitement”Darin ponders continuing the momentumPutting on the “Darin” hatWhat are the key takeaways for next year?01:08:47 - Topic 2 - Rocks - What are they and how do we feel about themCreating deeper visionStarting a financial departmentImplementing EOS in the Product DepartmentLaunching a new business unit (Enterprise Services)Fear around affecting focus in other areasL+M=A (Training the entire company)DAT everyone on every core processInbound Marketing (make it a 5 out of 5)Weak sauce, but doing what it takes01:31:13 - End of Show (The Sing Out)3 out of 5 (Does Darin sing us out?)01:32:28 - After ShowGetting a free lunch

Description Our First Special - Quarterly Planning - Part 2.  After a hard three days, Garret skips out, James explains wet noodles and roller coasters, Darin renames the 90-day plan, and Tyler finds out that his kids are bad at playing sick.   All this and more as the team decompresses after three days of Quarterly Planning sessions. Show Notes 00:00:00 - Pre ShowHardcore HistoryCommon SenseCouch ModeFailed Harmony00:03:20 - Show Start MEPS (MiPS for James again)James explains wet noodles and roller coasters00:07:25 - The HeadlinesDarinAwesome Sauce Plan (FKA 90 day plan) Check-inWhat Darin applies with others and not himselfKnow the right answer, know the right thing to do, know you need someone to tell you to do itTylerStarted the Day strong...faded quickly1st Attempt at explaining the team building exerciseKids playing sickJamesDeath, all the points, death, all the thingsQ4 Planning is hard when annual goals were unclear 9 months ago00:28:10 - Q4 Planning - Content (The What)Tyler guesses rock completion percent (he’s spot on)Missed team buy-in on goalsWe forgot to do the “V” thing on several rocks (Tyler explains with real time follow up)The Gino Wickman SeriesRocket Fuel (Visionary / Integrator challenge accepted)How to be a Great Boss (LMA)What the Heck is EOS Get a Grip (fable version of Traction)Does EOS fit in a 1 person departmentIf not, is there a different approachGoals, Goals, Goals, and getting all the things written2nd attempt at explaining the team building exercise - brought to you by Darin00:41:29 - Q4 Planning - Context (The How)Staying above the barPush-ups Irish / British / worst accent everWhen we call an audibleWhy “homework” works for TylerDarin loves spreadsheets, not not spreadsheetsSmall team dynamics in small(er) teams3rd attempt at explaining team building exercise - brought to you by JamesLoves the feedback (less silence = careful what you wish for)01:00:15 - End of the Show (The Sing Out)Boris singing Rocky Raccoon….nope, just Darin again01:02:33 - The After ShowWhat’s on tap for tomorrow (or next Friday) and all the workout talkThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description Our First Special - Quarterly Planning - Part 1.  Darin makes nerd noises, James is a HiPPO, Tyler forgets to show up, and Garret explains how to us all how many sides a triangle has (hint... 6?).   We go through a 20 Questions Organizational Check-In and a preview of the agenda for Planning next week.   Also - The end of an era???Show Notes 00:00:00 - Pre ShowGarret Aspires to become the 4th nerd Nothing beats a great google doc 00:01:16 - Follow-UpsYahtzee - it's a dice game (or is it?) “LT” - what does it mean? James is a “HiPPO” What the heck is the “Drama Triangle” “V” / “I” - They aren’t just letters 00:05:50 - The HeadlinesDarin Yahtzee “4” LTM No EOS around People Are 90 day plans a secret? Darin believes, “Geno” maybe believes, we’re doing EOS somewhat correctly...possibly Garret No LTM = Lost Garret Garret doesn’t “do things” anymore Commitment 8 - Living Your Zone of Genius James (all the headlines) Unexpected, impromptu clarity break (follow up next week) Vision Documents - what we still need James goes introspective on company finances (Topic 0.1 of the episode) A search for the “Win for All” (Commitment 14)00:29:11 - Organizational Checkup - Live20 Questions How do we rank Infoplus in EOS (Vision, Traction, Data, Issues, Processes, People)The EOS Checkup FormOur Infoplus Results going into Q4 202000:56:10 - Prep for Quarterly PlanningWhat does the Agenda entail Goals for our quarterly planning Fear of failing at the department level Fear of departments not aligning with company 01:07:20 - End of the Show (The Sing Out)Darin goes “sitcom” genreThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week Darin gets us all stuck in a corner, we talk about getting a new pet swan, Garret drinks too much cheap beer, and Tyler writes a blog.  All this and more as we work through the struggles of repeatedly learning how to execute vision throughout the company.  We also spend a lot of time patting ourselves on the back for a perfect management Yahtzee game.Show Notes 00:00:00 - Pre ShowThe Standing Desk Debate (between Darin and Darin)James “Hulk lifts” his deskWho’s this guy starting the show?00:02:02 - Follow-UpsDevOps The Infoplus DefinitionThe “Literal Darin” breakdownIs Garret still in College?“To Me” vs “By Me”Black Swan EventGarret makes up a definitionDarin makes up an originJames saves us all with “the google”00:08:09 - The HeadlinesDarin:Darin has a revelation on “his” 90 day planCamden? Scissors? What the...what?Darin’s recurring “Meta” problemRounded Wobbly Standing BoardsTyler:Missed a great Engineering LTMLaunched Blog 1 - Part 1Garret:Indoctrinating new employeesNatty Light = Dragging AssJames:How / Why / When to build internal financial organizations?WHAT? People are scared of meetings with James, Darin, and maybe Garret?Falling off his “day hack” wagon and wearing a wig00:26:28 - Core Value Corner“Focus on Client Success” can lead you down unexpected paths00:28:15 - Topic 1 - WOW! LTM = Yahtzee 5James doesn’t believe it (even though he was there)Quick segue: breaking from 1 to 3 to 9 to 30 to 90 employeesBack on Topic: We want bad news, not (just) solutionsGarretEnergy + Play + IDS = 5/5TylerCame in low, left high...energyLoves the Yahtzee 5DarinHe led the meeting, but who gets the credit?Context vs Content00:42:24 - Topic 2 - Executing Vision in the CompanyTylerEye opening moment - is he even directly impacted by this?Tyler’s in the trees, Darin’s above the trees, and James is in the cloudsCan Career Plans helpGarretTies directly to his role in the companyMore Garret doesn’t mean more Garret?The ultimate game of “Telephone”DarinDarin still believes he discovered the concept of middle management (trapezoid of blank)What’s failing - Who we are? Where are we going? Both?JamesDoes 3 things at the companyFeels like 1 and 3 could be failingHow we do things is prescribed, what we do is creative00:53:56 - End of Show (The Sing Out)Darin introduces (creates?) a new (unknown) genre?00:55:18 - The After Show“David” discusses “Dave’s” money management philosophyNo such thing as good debtLive like no one else to live like no one elseThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

Description This week we learn about FUD and Todos; Darin finds a magical mirror and becomes slightly self-reflective. Garret Hearts all the James Charms; We get into Employee Compensation, Core Values, Right People, and the Lens we use to make decisions. Then close out with some great questions and Long Answers around 15COCL, Families, and a non-answer about our listeners (hint, Meta EOS).Show Notes 00:00:00 - Pre ShowGarret talks about why he loves terrible beer.Tyler attempts to outdrink Tyrion Lannister.Darin plans his new career as a Desk Assembly Guy (DAG?).00:02:13 - Follow-UpsGetting into Todos, Pebbles, Rocks, and 7 Days.MQLs and Garret using the word Lead 17 times in 45 seconds. FUD and how to play with Head Trash.What is NPS, and how to do hard customer maths?.Very Slowly Spelling M-R-R and A-R-R.Revenue equals The "Money" coming into your company.What is a KanBan? 00:07:08 - The HeadlinesDarin only talks about himself for 5 minutes.Engineers Learning how to redefine Good, Bad, Okay, and "Really Bad".Not taking things personally while James is making people better than they want to be. Garret explains how to read a book next to his pool (he has many books, stacks of books, many leather-bound volumes) How To Be A Great BossStealing Fire: How Silicon Valley, the Navy SEALs, and Maverick Scientists Are Revolutionizing the Way We Live and Work Vectors Vectors Vectors (EO and Business, Self, and Others)00:27:41 - Employee CompensationRight People / Right Seats / Pay Them Competitively.How Employees Make More Money.Knowing what you need to accomplish to move up, even if it feels like a lot, really helps with the mindset and setting expectations.Darin throws down a line - "I have nothing additional to add here. No passion about it, no involvement in it for the company."00:47:53 - Core Values CornerFrom EOS - part of the vision component - defines who you are, what you believe inThe key aspect of culture - whether you define them or not, they exist.How "Focus on our Clients' Success" does not mean anything they wantWhat are NOT core values? Not the Bullshit ones. What they ARE - PolarizingWhy are so many companies too terrible at this? 00:73:53 - Questions and Long Answers?The SegueHappy Robot T-shirtsA conversation about what is metaJames Not Answering Questions (going meta instead)How some of us handle 15cocl and our shifting views on RR along with families and friends that don't subscribe. Accept It == Try To Change It == Leave It == By Me Life Tyler helps us understand how to eat a mountain with a sprint spoon.Are "Tim" and "Ari" real people, or just imaginary (like Dan Carlin's "Ben")?What about "listener Brandy?" how real is she, really?00:92:10 - End of Show (The Sing Out)Send the show to a friend, share it on your social sites, or leave us a rating or review - we appreciate all of that and can use your help to build this community."New Blogs - We've published a few new blogs there this week - about fitness for the guy what hates fitness, and some good LTM / bad LTM guides"And now I'd like to sing us out".00:94:56 - The After ShowA thoughtful interview about a watching of DS9The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

Description Things start out weird and then get more weirder (again). Darin brings back D&D while timing tomatoes, James discovers that we are no longer just part of the pack, The team swipes left on our CEO (or is it right?), and we talk about bootstraps that cost a buck-o-five.Show Notes 00:00:00 - Pre ShowGiga Giga Track Track0:00:45 - Show Start00:01:00 - Follow Ups (It’s All Darin, All the Time)Points (Dungeons and Dragons / Role Playing Games) Even More Italian Tomatoes (for real this time) 00:06:37 - The Headlines Darin is back from vacation and falling off horses againTyler explores the age old question “Why don’t people like us?” Career Plans and 90 Day PlansPaying Customers Pay / Non-Paying Customers are…??? The search for a name for them00:18:00 - James “highjacks” The Headlines with an unofficial Topic 1Power Dynamics Three Minds Blown James’ pseudo scientific scale (i.e. James makes stuff up with a CEO voice) 00:45:00 - Topic 1 (maybe topic 2?) - The Tabloid Test7 Signs your CEO isn’t “going” for it We all grade James Scores range from “intentionally bad” to “I can’t imagine any better”01:07:07 - Questions and Long Answers? Listener Brandy is back (and is still James’ wife)Todo’s - How many chances do you get and how do you help get them done? Tears are possible.Random Listener 1 How do I take responsibility and change things when I’m not the CEO? Random Listener 2 Bootstrapping a company. What is it? $1.00 In → $1.05 Out 01:21:45 - End of the Show (The Sing Out) When things are almost TOO EPIC.This week's song is…. just listen01:23:16 - The After ShowPicture James in biker shorts (and possibly a new bike)Misc StuffNet Promoter Score (NPS)The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott

DescriptionGarret defines what a vacation is, Darin forgets how to take a vacation and spends his entire time eating Italian tomatoes, Tyler doesn’t talk about Scrum for twenty minutes and James waxes on about drinking cold cups of coffee during WWII.  All this plus more while the team recovers from injuries earned by choosing to hit their collective heads against walls as a new form of management. This week’s show is simply a beautiful hot mess.  Welcome to the world of scaling a fast-growing high tech startup…Show Notes00:00:00 Pre Show“Jazz Hands” energy transferSlow start - restarting with guitar?!00:02:20 - Follow Ups“AWS” “Rocks and Sand”“Drifting”Secret Projects = Better Company Results“Results Pyramid”“MEeeeePS”?, Lifelines, and STD’s00:09:34 - The Headlines Darin avoids squirrelsSales to Onboarding to Interviews to Career PlansTurning burdens into opportunities (Moments of Magic)7/70/700 = “Prophet-izing” ….Foaming at the mouth00:18:45 - Hitting The WallV1 → V2 → V3Wild West to Organized to ?Tyler still sleep walkingA software product company finally starts a product departmentThe cycle of purposely breaking every department (Darin verifies that version 5 comes after version 4)We’re not smart enough for “pre-emptive optimization”Literally or figuratively hitting our heads against the wall (maybe metaphorically)James attempts a quote from Dan CarlinDarin attempts a Dan Carlin impressionDarin discovers/invents middle management (Trapezoid of Blank)00:32:59 - The CoffeeCan you imagine cold coffee being as good as or better than hot coffee?“OK” Coffee vs “Cup of Joe”James pump fakes a dynamite drop in00:34:45 - Tyler Not Talking About Scrum Is Tyler passionate about Scrum?A tool for accountability, commitment, and individual empowermentEngineers attempt to do “less work”00:43:05 - Questions and Long Answers?How to do an exceptional vacation (Garret)A different way to vacation (Darin)Getting Things DoneThe Cheese Drawer...for dogsThere are 13 pills…00:52:10 - End of the Show (The Sign Out)Doing the dishes creates the magic00:53:30 - The After ShowScratching itches with the Pomodoro techniqueThe CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

DescriptionA Plumber walks into a Programmers House, Follow the Followups, Head over to the Headlines, and then dig into the ideas of a 16th Commitment (Fitness), the idea of an Annual Learning Calendar, and then our 9th Commit (Play) - Fostering Creativity in the Workplace - Having Creative Play Time. Bonus - More singing and then cheese boxes!Show Notes00:00:00 - Pre ShowDarin’s plumbing adventures - “How One Might Buy A New Sink”00:01:22 - Show Start3 nerds and a business guy00:01:35 - The Follow UpsAcronym 1 - What the heck is “IDS” Quads - (No Zone vs Win for All / Energy vs Exhaustion)Acronym 2 - “OKR” what is it and where did James find it? Listener Brandi’s feedback from E02 (may or may not be James’ wife) Acronym 3 - “EO” - Not a cult, just sharing experiences 00:24:00 - The HeadlinesDarin’s vacation update Team forgets about Garret pt.1 - (it was lavender not lilac) Ari (Director Internal Ops) keeps Tyler on track Tyler launches his blog career James experiences “joy from within” for the first time Junior members of leadership challenge James directly (how does he feel?) 00:34:45 - Topic 1 - A 16th Commitment (Fitness) and an Annual Learning CalendarJames tells us what it is and how it works? 16th Commitment Wellness Challenge (physical and mental wellbeing) James crushes a Peloton bike Tyler’s stuck in 2005 fitness technology (when iPod compatible was a selling feature)Darin “rounds up” his goals and pees more00:49:20 - Topic 2 - 9th Commitment (Life of Play)Play, Improv, Laughter - Rest, Renewal, Rhythm Tyler’s a “troll” What’s Darin’s new website about? “The other 20%” James gives birth?! CEO and CTO guilt - what and why00:59:34 - Questions and Long AnswersWhat is MEPS Quick Demonstration by the team Team forgets Garret pt.2 (proving only Garret can “do the maths”) What is a meeting segue Sharing and building trust Quick Demonstration by the team Things take an unexpected, unfiltered and serious turn Darin saves the day by giving James “approval” 01:10:25 - End of the Show (The Sing Out)We’re halfway to an OWTF soundtrack (keep an eye on the swag store) 01:11:30 - The After ShowDarin tells the origins of his 3D Printing love (and giggling in a closet)Misc StuffAdditional Links or follow up items (AWS, STRAVA)The CreditsHosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James MaesShow Notes by Garret RichardsonProofing and Title by Darin KelkhoffEditing, Mixing, and Mastering by Brenton Wainscott 

DescriptionThis week, all the great followups, a hard look at our ongoing conversations as a company about BLM, LGBTQ, Racism, and Exploring the Opposite.  Followed up by why employee Career Planning is the most important thing a company can focus on for long term success, questions, sing-out, and bubble hockey.Show Notes00:00:00 - Pre ShowMargaritas and CoffeeMushrooms and Micro-dosing00:03:02 - Show Start3 nerds and a business guy00:03:15 - The Follow UpsThe only way to Glossary - The post where we’ll keep track of all these words and acronymsLTM - Level Ten MeetingShiftingFA Chart (AKA Accountability Chart)D&E - Delegate and Elevate (part of it the process from EOS Worldwide)The Gestalt Mindset - We’re here to share our journey - not give you advice. 00:19:26 - The HeadlinesDarin - Rocks off track, future for onboarding, and a break for myselfGarret - Vacation from James’s vacation and kicking off a CTO improvement planTyler - Magic from the engineering LTMJames - Magic from another LTM, keeping committed to physical health, and he loves being back in the LTM’s (even if we don’t love having him back)00:31:22 - Exploring the OppositeCommitment 10: Opposite of my StoryAn ongoing discussion in all-team slack about racism, LGBT, cultures, languages, driven by our employees, not our leadership teamWe are all individuals of privilege - can we at least create a space for these conversations to take place, for us to learn?Pride in our pride shirts and committing to reading to learn moreWhite Fragility by Robin DiAngeloBetween the World and MeThe New Jim Crow: Mass Incarceration in the Age of Colorblindness'Bear Our Pain': The Plea For More Black Mental Health WorkersAccidental Courtesy: Daryl Davis, Race & AmericaCan a genderless language change the way we think?Exposing myself as coming from a background where diversity wasn’t embraced.00:47:11 - The Most Important Thing For SuccessOur recipe for keeping employees healthy & happy is Career PlansSkills and responsibilitiesCareer plans are required; “outside offers” are toxic; we create true win-for-alls01:09:19 - Questions and Long AnswersDoes a podcast have core values?01:16:51 - End of the Show (The Sing Out)No more like buttons - but leave us a rating‽ Darin gets his weekly adrenaline rush by singing us out01:19:33 - The After ShowTyler explores the world of Bubble Hockey (or is that the Hockey Bubble?)

DescriptionWhere the company is today (Infoplus Story of Right Now), Pandemic checkin - how have we all adjusted with our teams and the company to the new world since we have all been WFH since March, follow-ups, headlines, and a trip to the ER for sugar. Show Notes00:00:00 - Pre ShowRandom chatter on all the things Biased reviews Squeaky chairs and amateur microphone handling00:02:02 - Show Start3 nerds and a business guy00:02:29 - Follow-upsWhat the hell were all those words and acronyms we used last week? MEPS EOS Traction (alternate link to amazon store) 15 Commitments of Conscious Leadership (alternate link to amazon store) 00:16:42 - This Weeks HeadlinesDarin - LTM’s, IDS, and a guy named Joel Garret - How to max out a corporate card from vacation Tyler - Software engineering and automated testing (for the “nerds” in the audience)James - What is a ZOG (Zone of Genius?) and 31 days of vacation coming to an end 00:29:27 - Where Are We Right Now (The company as of today)View fullsizeExcitement, Valley of Death, Wiggles of False Hope, TractionScaling via strategic fundamental change, not effort4 Engineers won’t carry us forever“Single hats only” and respecting the “product sphere”If James doesn’t want Infoplus to be a “startup unicorn” then why does Infoplus exist.00:45:39 - Pandemic checkinHow have we all adjusted with our teams and the company to the new world since we have all been WFH since March“Drinky Hour”Engineers in HeavenInfoplus Mom is losing weightThe good side of life slowing down00:59:00 - Q and AJames left the questions blank00:59:34 - End of the Show (The Sing Out)“Smash that like button” is still hanging onDarin sings us out with an encore that leaves you wondering how he was ever kicked out of choir01:02:23 - The After Show“Mr. Richardson... your oxygen levels could not be any higher.”