Podcasts about delegates

What does it really mean to advocate as a physical therapist — and where should students start?In this live episode recorded at APTA New Jersey's Student Conclave at Kean University, Ben Aguila pulls back the curtain on what actually happens inside the APTA House of Delegates. He shares how clinic owners can stay grassroots while thinking globally, how students can plug into real change, and why the best things in your career might start as accidents.Topics Covered:What happens in the APTA House of DelegatesWhy advocacy matters — and who's doing it rightHow Ben ended up running a half marathon by accidentThe real entry point for students into leadershipPolicy changes PT education needs nowSponsored by:Brooks IHL — World-class residencies, fellowships, and continuing education: https://brooksihl.orgMechanical Bulls R Us™ — Fake sponsor, real core engagement

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Susie's SA Sobriety date is 4/20/2014. Her AA Sobriety date 2/28/1992. She has been involved in some 12-step recovery since the summer of 1991. Her SA home group is in Lewiston, ID. Susie has been active in the SA service structure at the local, Intergroup, and Regional levels. This month she completes a 3-year term as a Delegate from the Northwest Region to the SA General Delegate Assembly.  She also had her 75th birthday this last week.  Today she speaks to us on Gratitude in Action.Reco12 is an open-to-all addictions and afflictions organization, dedicated to exploring the common threads of the differing manifestations of alcoholism; sharing tools, and offering hope from those walking a similar path. We gather from diverse backgrounds, faiths, and locations to learn and support one another. Our speakers come from various fellowships and experiences, demonstrating the universal principles of recovery.  Reco12 is not allied or affiliated with any specific 12 Step fellowship.Support Reco12's 12th Step Mission! Help provide powerful audio resources for addicts and their loved ones. Your contributions cover Zoom, podcasts, web hosting, and admin costs.Monthly Donations: Reco12 SupportOne-Time Donations: PayPal | Venmo: @Reco-Twelve | Patreon | WISEYour support makes a difference—thank you!Resources from this meeting:SAAALiving in ProcessSA LiteratureOutro music is “Standing Still” by Cory Ellsworth and Randy Kartchner, performed by Mike Eldred and Elizabeth Wolfe.  This song, and/or the entire soundtrack for the future Broadway musical, “Crosses:  A Musical of Hope”, can be purchased here:  https://amzn.to/3RIjKXs This song is used with the express permission of Cory Ellsworth.Information on Noodle It Out with Nikki M Big Book Roundtable Informational Seeking and educating on how to donate to Reco12.Support the showPrivate Facebook GroupInstagram PageBecome a Reco12 Spearhead (Monthly Supporter)PatreonPayPalVenmo: @Reco-TwelveYouTube ChannelReco12 WebsiteEmail: reco12pod@gmail.com to join WhatsApp GroupReco12 Shares PodcastReco12 Shares Record a Share LinkReco12 Noodle It Out with Nikki M PodcastReco12 Big Book Roundtable Podcast

In this episode of the OWNR OPS Podcast, Bodhi Gallo from Stryker Digital shares about his biggest lesson from 2025:Go from player to coach — and delegate at the right time.We cover:✅ When to delegate (and when NOT to)✅ How to stop being the bottleneck✅ Simple SOPs that actually get used (short videos + quick memos)✅ How Bodhi trains sales reps faster using AI✅ AI tools they're using: ChatGPT, Claude, Replit (+ Whisper Flow)✅ Why building a brand matters more than ever for home service businessesIf you own a local service business — this will help you build systems, train your team, and get more done without burning out.

What We Cover In This Episode: Defining bandwidth vs. motivation and why we need to stop treating every "stuck" feeling the same way [4:22] How it is completely normal to hit walls as a business owner, but what the goal should be when this happens [4:28] The power of honest self-assessments and moving beyond the "I'm just busy" excuse [6:39] The reasons that viewing business pivots and system changes as strategic investments rather than personal shortcomings is the key to longevity [8:29] Warning signs you are dealing with a bandwidth issue and how to be proactive in this situation [16:07] What really happens when the owner becomes the ultimate bottleneck in the business [19:05] Some of the ways you can fix your bandwidth problems right now [20:55] The red flags that will indicate you are facing declining motivation [25:17] How a lack of internal drive leads to sporadic marketing, inconsistent leadership, and ultimately, a broken team culture [28:19] The ways you can reconnect with your "why" by redefining your role in the company and building accountability systems [29:19] The dangerous overlap of time and energy and how mislabeling your problem is a recipe for disaster [35:32]   Quotes:  "'No' is a full sentence. 'No' is an answer. 'No' is an explanation. That also is a big part of bandwidth versus motivation." [Megan, 13:25] "You are kind of supposed to be the superhero of the story when you are the owner. How do you become the superhero? You have to make sure you are always strong, you always have to make sure your cup is full, you've got to always make sure you're being a positive person." [Nick, 20:22] "If you're feeling resentment towards your business, you have to look inward and be like, am I built to be a business owner? I hate to break it to people, but not everyone is and that's ok." [Nick, 27:30]   LINKS:  Episode 291: Do, Delegate, Delete: The Studio Owner's Guide to Choosing VA, Team, or Tech Episode 292: Delegate Like a Pro: How to Onboard, Train, and Track a Virtual Assistant Quora Email Us Your Rapid Fire Question!  Book a Call with the fitDEGREE Team Learn More About All of Our Partners (Including LoopSpark & LezVU) and Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here!  fitDEGREE's Business Portal support@fitDEGREE.com https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/  https://www.fitdegree.com/blog  https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q https://www.tiktok.com/@megan_fitdegree

The 2026 Virginia General Assembly session is officially underway, and for the retail automotive industry, the stakes remain as high as ever. Join VADA Live host Dan Carrigan for our Season 2 premiere as he sits down with experts Mimi Perka, VADA Director of Legislative & Legal Affairs, and Ralston King, President of RivCo Government Affairs and VADA Lobbyist. With 18 new members entering the House of Delegates, VADA's mission this year is focused on education, relationship-building, and protecting the franchise system. As the saying goes: "If you are not at the table, you're on the menu." Now is the time for every member of the Virginia automotive community to engage, stay informed, and make their voices heard. Register for Dealer Day 2026 (Wednesday, January 28): https://vada.com/event/dealerday26

Merriam-Webster's Word of the Day for January 14, 2026 is: delegate • DEL-uh-gayt • verb To delegate something (such as control, responsibility, authority, or a job or duty) is to trust someone else with it. // Those tasks can be delegated to someone else. See the entry > Examples: “In practice, principals shuttle back and forth, sometimes multiple times a day, or divide their schedule between mornings and afternoons, or alternate full days at each school. When they're off-site, they must formally delegate authority, but parents and teachers say it's not always clear who holds decision-making power.” — Isabel Teotonio, The Toronto Star, 1 Dec. 2025 Did you know? To delegate is to literally or figuratively send someone else in your place, an idea that is reflected in the word's origin: it is a descendant of the Latin word lēgāre, meaning “to send as an envoy” (a messenger or representative). The noun delegate, which refers to a person who is chosen or elected to vote or act for others, arrived in English in the 14th century, while the verb didn't make its entrée till the early 16th century. (Note that the verb rhymes with relegate while the noun rhymes with delicate.) Some distant cousins of the word delegate that also trace back to lēgāre include legacy, colleague, relegate, and legate, “an official representative sent to a foreign country.”

Virginia Democrats won 64 House of Delegates seats last fall. Wednesday morning, they celebrated their wins and outlined how they'll govern over the 60-day General Assembly session. Brad Kutner was there and has this report.

Virginia's House of Delegates advanced four constitutional amendments Wednesday, but not without some interesting votes from members of both parties. Brad Kutner has this report. 

Delegating should make your life easier, but most small business owners still feel overloaded because they mix up tasks, coordination, and decisions. In this episode you will learn how to delegate effectively by understanding the real source of your overwhelm. You will discover why hiring a VA is not the same as removing decision fatigue, why project management is not operational leadership, and how to diagnose the exact level of support you need.Resources: CEO Sprint private podcast. A short binge friendly audio series that walks you through five simple steps to streamline your business and reclaim your time without adding more to your plate. You can grab it at www.ceoamplify.ca/sprintIf you have been trying to work smarter not harder but still feel like everything depends on you, this conversation will help you understand why. We break down the four levels inside every business, the surprising ways you may be hiring too low, and the real reason your team still relies on you for every answer. You will walk away with a clear self diagnosis that shows whether you need a doer, a manager, or a strategic leader to unlock the freedom you have been working toward.Key Takeaways:The difference between executing work, coordinating work, and making decisionsWhy tasks, coordination, and decisions require different levels of supportHow to spot whether you are delegating responsibilities or just handing off tasksThe four levels inside every business and why you cannot live in all of themHow a DOO or Fractional COO carries both strategy and management in small teamsA simple self diagnosis to identify your true bottleneckWork With Donna: Book a Strategic Business Reset session and get clarity, focus, and a ninety day plan at www.ceoamplify.ca/focus

Read more:  Del.-elect Elizabeth Guzman: Data centers, businesses should ‘pay their fair share'  Updated: Who in Virginia is running for US Senate in 2026?  Updated: Who's running to challenge Rob Wittman in Virginia's 1st US House District?    Other links:  Washington National Opera leaves Kennedy Center, joining slew of artist exits (NPR)  Federal Prosecutor Is Fired Amid Further Turmoil in Comey Case (The New York Times)  Smith Mountain Lake seeing lowest levels in nearly a decade (The Roanoke Times)  Hopewell says goodbye to 'tornado' City Councilor Yolanda Wyche Stokes (The Progress-Index)  Our award-winning work is made possible with your donations. Visit vpm.org/donate to support local journalism. 

We're going to talk today about 9 basic tech skills that every entrepreneur should have. And here's the thing folks. I made my fortune by not blowing a lot of money on things that I could have easily done myself. What I get sick of is I see these people on stage when I'm speaking, telling you to delegate everything. Delegate. You know, only do things that you're good at. And I'm thinking to myself, hey, if what you're good at is making you broke, maybe you should rethink that a little bit. Screw The Commute Podcast Show Notes Episode 1067 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 00:23 Tom's introduction to Basic Tech Skills For Entrepreneurs 01:27 Be able to create simple graphics 06:07 Take the time to organize your computer, learn keyboard shortcuts 11:33 Learn to handle email, basic web design 13:59 Using dual monitors, basic audio editing 16:28 Simple video editing Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ Screw The Commute Podcast Producer - https://screwthecommute.com/larryguerrera/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ This is the shopping cart system Tom uses! Kartra - https://screwthecommute.com/kartra/ Copywriting901 - https://copywriting901.com/ Become a Great Podcast Guest - https://screwthecommute.com/greatpodcastguest Training - https://screwthecommute.com/training Disabilities Page - https://imtcva.org/disabilities/ Tom's Patreon Page - https://screwthecommute.com/patreon/ Tom on TikTok - https://tiktok.com/@digitalmultimillionaire/ Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes FAL.ai - https://screwthecommute.com/1055/ Nano Banana - https://screwthecommute.com/1056/ Image to Video - https://screwthecommute.com/1057/ Minimax Text To Speech - https://screwthecommute.com/1058/ Hailuo - https://screwthecommute.com/1059/ Sora2 - https://screwthecommute.com/1060/ Stream Deck - https://screwthecommute.com/1064/ Elgato TelePrompter - https://screwthecommute.com/1065/ Elgato Key Light - https://screwthecommute.com/1066/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/

Read more Jessica Anderson: Funding education makes communities economically 'robust'  Review period underway for Hanover County real estate assessments  On the agenda: This week in Central Virginia public meetings  Other links Virginia researchers reveal widespread coastal 'ghost forests' (WHRO News) Southwest Va. ‘resilience hubs' aim to support communities during disasters (Cardinal News) Stafford sees first Black Board of Supervisors majority in county history ‘This is war': In texts, U-Va. board members plot with Youngkin, decry DEI (The Washington Post)* Buddhist monastery relinquishes its claim to VMFA masterpiece, resolving ownership questions (Richmond Times-Dispatch)*

Send us a textIn this solo episode of The Renaissance Podcast, I'm sharing 5 powerful (and very real) ways to stop being your own biggest obstacle in 2026—in your business, visibility, and leadership.If you're done waiting, overthinking, people-pleasing, or carrying everything alone, this episode is your permission slip to move differently this year.Here's what we cover:1. Stop Waiting for Perfect Progress beats perfection. Done and posted beats ideas stuck in drafts. 2026 is about momentum.2. Delegate & Trust Growth happens when you stop being the bottleneck. I share exactly what I outsource to my assistant—from meeting scheduling and sales tracking to calendar protection, appointments, and light Canva support. You don't need a full-time hire to get support, but you do get out of it what you put into it.3. Detach from Comparison If content consumption is making you feel behind, it's time to pause. Your lane. Your timing. Your story. Less scrolling, more creating.4. Embrace Failure as Data Every failure is feedback. I talk about auditing what didn't work in 2025, doing postmortems, and using slow seasons to be proactive instead of reactive. Failure isn't a stop sign—it's a compass.5. Prioritize CEO Energy Protect your time and energy. Say no more often. Be less available. Clarity fuels growth more than busyness ever will.If 2026 is your year to own your role, your time, and your vision, this episode is for you.Episode Partner: NexusPoint NexusPoint helps founders step out of operator mode through smarter systems and trusted global support—so you can delegate with confidence and protect your CEO energy. I personally work with NexusPoint and it's been key in reclaiming my time.Exclusive for listeners: NexusPoint is waiving their $500 recruiting fee.

Once a year, Flint Energies selects four outstanding high school students to represent the co-op as delegates on the Washington Youth Tour—an all-expenses-paid, week-long leadership experience in Washington, D.C.

Maryland is projecting a $1.4 billion budget shortfall, the state is under federal retrenchment, and elections are this year. Sunil Dasgupta talks with two of the most powerful leaders in the state assembly, Brian Feldman, chair of the Education, Energy, and Environment Committee in the Senate, and Marc Korman, chair of the Environment and Transportation Committee in the House of Delegates, about how they see the session ahead. Music by Kara Levchenko.

Mike Johnson, Beau Morgan, and Ali Mac spend some time with the Owner of Football Gameplan, host on CBS Sports HQ, and college football and NFL analyst Emory Hunt! Ali, Mike, Beau, and Emory discuss how Emory views Carson Beck as an NFL quarterback and draft prospect, if Emory thinks Trinidad Chambliss will be the best returning quarterback in college football next season, if Emory thinks Oregon can match the physicality that Indiana plays with on both sides of the ball, if Emory thinks Oregon quarterback Dante Moore has the skill of a first round quarterback, how Emory feels about Baylor quarterback DJ Lagway and his progression and development, not liking seeing all NFL teams try to get an offensive minded head coach who calls plays, and If Emory thinks defensive holding or defensive pass interference should've been called on the final play of the Ole Miss vs. Miami game.

Ever wonder why your delegation flops, even when your hire was totally qualified?Let's be real: It's not a competence issue. It's an instruction mismatch, and it's sabotaging your best people before they even start.In this episode of She's That Founder, Dawn pulls back the curtain on the delegation breakdowns that keep ambitious women stuck in bottleneck hell and walks you through the DiSC-powered, AI-backed system that fixes it for good.Whether you're hiring your first ops lead or scaling a full team, this episode will teach you how to tailor your delegation style to match how your people actually process information so they stop missing the mark, and you stop doing it all yourself.Grab the FREE Feedback FixLearn how to recover from delegation mishaps and adjust your instructions to match your team's communication style.What You'll LearnWhy delegation fails even with rockstar hires and how to fix it without micromanagingThe 3 core delegation instruction styles (and how to know which one your team member needs)How to use AI (yep, ChatGPT or Claude) as your personal delegation diagnostic toolThe role of DiSC profiles in predicting delegation success before you hand off a taskHow to shift from “delegation hope” to “delegation confidence” in under 3 minutesResources & LinksThe Feedback Fix — Free ToolBook a DISC Deep Dive with DawnRelated EpisodeEp. 071 | Say It Like a Leader: The Feedback Framework Every Female Founder Needs — Builds on coaching and feedback styles that improve team execution (critical for delegation and alignment). Ep. 072 | How Female Founders Delegate Like a CEO Before They Burn Out — A foundational dive into why delegation matters, how to stop doing everything yourself, and how smart delegation preserves your CEO time. Ep. 096 | The CEO Trap: How AI Ends Your Decision Fatigue and Frees You to Lead — Shows how to create decision frameworks that remove you as the bottleneck.Ep. 110 | 3 Custom GPTs That Save Female Founders 16 Hours a Week (+ Build Your First in 10 Minutes) — Includes the Team Delegator GPT concept (useful for automating delegation prep + team instructions). Send us a textWant to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Read more:  A year in review with Richmond Mayor Danny Avula  Best of 2025: A year in photography across the commonwealth  John McAuliff: Data center growth is fueling a statewide energy crisis  Virginia lawmakers seek to balance energy affordability, reliability in 2026  House of Delegates to continue subsidizing members' child care costs in 2026    Other links: U.S. Navy blockade off coast of Venezuela will continue despite Maduro's capture (WHRO News)  After Virginia judges' misconduct became public, lawmakers reinstated secrecy (Virginia Mercury)  Our award-winning work is made possible with your donations. Visit vpm.org/donate to support local journalism.   

Send us a textIn this episode, we unpack the often misunderstood distinction between being busy and being truly effective. Being busy can feel productive, validating, and even praised, but effectiveness is quieter, more intentional, and far more impactful over time. This conversation is for leaders, business owners, and high achievers who are doing a lot but still feeling behind.We explore why busyness is often rewarded while effectiveness is misunderstood, how efficiency can actually be an act of care, and what it really takes to move from reactive leadership into intentional, sustainable impact.What You'll Learn:The difference between busyness and effectivenessWhy efficiency and care are not oppositesHow delegation and boundaries create better outcomesKey Takeaways:Busy feels productive, effective actually moves things forwardEfficiency can be people centered and values drivenYour worth is not measured by how much you doCall to Action:Identify one thing you're doing out of habit, fear, or pressure and stop doing it this week. Delegate it, delay it, or delete it and notice how that small shift creates clarity and momentum.Listen on: Apple Podcasts, Spotify, and more.______________________________You can find me here:Instagram: @gingerbizWebsite: https://www.katymurrayphotography.com/Facebook: https://www.facebook.com/groups/TipsandTricksforyourbusinessX: https://twitter.com/GingerBizKMLinkedIn: https://www.linkedin.com/in/katy-murray-ginger-biz/

This episode of Little Teeth, BIG Smiles explores how co-locating pediatric dentistry and orthodontics under one roof advances dentistry's version of the Triple Aim: improving patient experience, enhancing population oral health, and reducing per-capita costs. Dr. Christina Carter joins our host Dr. Joel Berg for a discussion that reframes co-location not as a convenience model, but as a value-based, prevention-oriented system of care that is particularly impactful for children, families, and underserved communities. Guest Bio: Dr. Christina R. Carter is a graduate of Haverford College in Haverford, Penn. She earned her dental degree at UMDNJ-NJDS, now Rutgers School of Dental Medicine. She earned her Certificate in both Pediatric Dentistry and Orthodontics at New York University College of Dentistry. She completed a fellowship in Cleft, Craniofacial and Surgical Orthodontics at the Institute of Reconstructive Plastic Surgery- New York University Langone Medical Center. She earned her Certificate as a Holistic Health Coach from the Institute of Integrative Nutrition in New York. She is a Diplomate of the American Board of Pediatric Dentistry and American Board of Orthodontics. Dr. Carter is in private practice in Madison, NJ. She has been named multiple times as a “Top Doctor” by New Jersey Magazine and “Favorite Kid's Doc” by New Jersey Family Magazine. She has served on the AAO Council of Orthodontic Health Care and multiple AAO committees and is a past president of the Northeastern Society of Orthodontists (NESO) and served as their Delegate Chair to the ADA House of Delegates. She often appears on Sirius Radio “Doctor Radio”, AAPD Podcasts, and has been published in Scholastic and Kiwimagazines. In addition, she has appeared on “Inside Edition”, WPIX NYC News, and Today.com. She lectures nationally and internationally on pediatric dentistry, orthodontics, and treating patients with special needs. She is an Assistant Professor at New York University College of Dentistry in the Departments of Pediatric Dentistry and Orthodontics. Dr. Carter enjoys volunteering with Special Olympics and alongside her certified therapy dog, Callie, through Creature Comfort Pet Therapy in New Jersey. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textEpisode 134 discusses The Delegation Trap, It's not Them, It's You with Atiba de Souza. Atiba de Souza is the CEO of Client Attraction Pros. Atiba is an author, entrepreneur, and relationship mentor.  For more than two decades, he has guided leaders past the daily grind of bottlenecked decisions, stalled projects, and underperforming teams. Atiba wrote: The Delegation Trap: It's Not Them, It's You, a hands-on guide for entrepreneurs and executives who feel chained to their businesses. Atiba taps into over 25 years of entrepreneurial experience and advises companies on leadership and team culture.  He believes that genuine connections, trust, and ownership are grounded in the idea that strong relationships are the roots of winning results.  As a speaker, coach, and mentor, Atiba helps leaders reclaim their time, amplify their impact, and build businesses that grow stronger even in their absence.  His mission is simple: transform overwhelmed bosses into confident builders of teams that thrive Episode Benefits:  You can expect to gain actionable insights and strategies to help you Delegate. This Podcast series is targeted to Business Owners and C-Suite Executives.  It reflects my 34 years as a Business Owner and subsequent years as a Business Mentor and Consultant.  It focuses on the various subjects and topics to help you run a successful profitable business.  They are approximately 15-minutes long so you can listen while commuting.      Reach out to me to be put in contact with Atiba.   The Business of Business, topics are divided into 5 Categories: Management, Operations, Sales, Financial, and Personal. Support the showHelping You Run a Successful Profitable Business ! For Business Mentoring, Consulting, Schedule a Speaking Engagement, Help you with a Podcast, or to be a Podcast Guest - Contact me at: www.bcforg.com LinkedIn: https://www.linkedin.com/in/brian-fisher-72174413/

Get AudioBooks for FreeBest Self-improvement MotivationDo More of What You Love—Delegate the Rest | Dan LokStop doing everything yourself. Dan Lok reveals how smart delegation frees your time, boosts productivity, and lets you focus on what you love most.Get AudioBooks for Free⁠We Need Your Love & Support ❤️https://buymeacoffee.com/myinspiration#Motivational_Speech#motivation #inspirational_quotes #motivationalspeech Get AudioBooks for Free Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Read more John McAuliff: Data center growth is fueling a statewide energy crisis House of Delegates to continue subsidizing members' child care costs in 2026 Virginia lawmakers seek to balance energy affordability, reliability in 2026 Our award-winning work is made possible with your donations. Visit vpm.org/donate to support local journalism.

DNCO just turned 20, and founder Joy Nazzari is not done yet. In this episode of The Creative Boom Podcast, Joy joins Katy to talk honestly about building a place brand studio from two slightly rebellious thirty-somethings with no clients, to a 33-strong team working on cities and even a whole US state. Joy shares why she and co-founder Ben walked out of permanent jobs with nothing lined up, how "never doing shit work" became a founding principle, and why saying no early on shaped the kind of clients they attract today. She also opens up about buying Ben out, staying friends, and why founders should be allowed to leave without drama. The conversation delves into the realities of running a studio after the pandemic. Joy talks about the economics no one wants to touch publicly. Productivity, hybrid working, the way slowed pace quietly kills profit, and why getting people in a room together still matters more than anyone wants to admit. She also reflects on what it means to be a tall American non-designer leading a London agency, the label "female-founded", and how it lands in different rooms, including very male, sports-led organisations. There is an honest chat about ageing as a woman in a visual industry, being "an older woman" in the room, and the subtle ways respect and perception can shift. We get into family, identity and what really keeps her going. Joy talks candidly about growing up in California with a father whose career was destroyed by alcoholism, how that experience turned financial security into a core driver, and why she has built a career around helping people feel like they belong in places. Katy and Joy also compare notes on menopause, confidence, video, and the strange process of becoming more visible just as your face starts to change. They talk about raising children, how different generations see work and politics, why debate and nuance matter, and how to keep reading beyond your own bubble. Towards the end, Joy shares the advice she would give her 30-year-old self. Chill out and don't overreact. Delegate sooner. Let designers hear clients unfiltered. Guard relationships and stay in touch with people who back your work. Underneath it all, she admits that for all the big ideas about cities, identity and belonging, the real engine has always been simple: keep the people you love safe and secure, and keep your brain switched on for as long as you can. A big, honest chat about work, power, ageing, politics, money, motherhood and why many of us build studios in the first place.

In today's episode, Saranne, the founder of the Comedy Cures Foundation, shares a valuable strategy she used as a single mom to navigate the challenges of cancer treatment. She encourages listeners to create a list of supportive individuals who can lend a helping hand during this difficult time. Saranne provides categories such as food, driving, emotional support, and more, guiding listeners on identifying the people in their lives who can help. This practical approach aims to alleviate some of the stress and uncertainty that comes with battling cancer, reminding us that we are not alone in our journey.2025 People's Choice Podcast Awards FinalistRanked the Top 5 Best Cancer Podcasts by CancerCare News in 2024 & 2025,and #1 Rated Cancer Survivor Podcast by FeedSpot in 2024Beating Cancer Daily is listened to in over 130 countries across 7 continents and features over 390 original daily episodes hosted by Stage IV survivor Saranne Rothberg.  To learn more about Host Saranne Rothberg and The ComedyCures Foundation:https://www.comedycures.org/ To write to Saranne or a guest:https://www.comedycures.org/contact-8 To record a message to Saranne or a guest:https://www.speakpipe.com/BCD_Comments_SuggestionsTo sign up for the free Health Builder Series live on Zoom with Saranne and Jacqui, go to The ComedyCures Foundation's homepage:https://www.comedycures.org/Please support the creation of more original episodes of Beating Cancer Daily and other free ComedyCures Foundation programs with a tax-deductible contribution:http://bit.ly/ComedyCuresDonate THANK YOU! Please tell a friend whom we may help, and please support us with a beautiful review.Have a blessed day! Saranne

Forget resolutions. In this solo episode, I'm taking you inside the personal mindset shift I'm making for 2026 — one that's already reshaping how I lead, work, and live.Instead of a list of goals, I've chosen two powerful words to guide everything I do this year:

Today on MetroNews This Morning: --It's been 20 years since the world focused on the search for 13 missing miners at the Sago Mine--A former member of the West Virginia House of Delegates has died--The state's Secretary of Health is excited about the prospects of the federal rural healthcare iniative for West Virginia--In Sports: We'll recap the college football playoff games from New Year's Day 

In this episode of Personally Speaking Msgr. Jim Lisante is joined by Green Beret combat veteran, social media host, and politician Nick Freitas. Nick is a member of the Virginia General Assembly serving in the House of Delegates and he talks about the faith and values that matter the most to him.Support the show

Vincent A. Lanci discusses the cyclical nature of personal development, especially during the summer months. Lanci shares three brutal truths that entrepreneurs must confront: the disconnect between growth and cash flow, the need for resilience in adversity, and the importance of building systems for long-term success. He encourages listeners to reflect on their failures and to focus on creating a legacy through effective systems and processes. Also, emphasizing the importance of strategic planning as we approach the end of the year.As you listen: 00:00 The Cyclical Nature of Personal Development00:47 Strategic Planning for the New Year02:40 Financial Truths: The Apple Struggle03:37 Resilience Through Adversity06:27 Building Systems for Long-Term Success09:15 Growth and Business Analytics12:03 Global Reach and Audience Insights

Leaders today are stuck in a constant three-way tug-of-war: time, quality, and cost. In the post-pandemic, hybrid-work era (2020–2025), the pressure doesn't ease—tech just lets us do more, faster, and the clock keeps yelling. This is a practical, leader-grade guide to getting control of your calendar without killing your standards or your people. Why does leadership time management feel harder now, even with better technology? It feels harder because technology increases speed and volume, so your workload expands to fill the space. Email, chat, dashboards, CRMs, and "quick calls" create the illusion of efficiency while quietly multiplying decisions and interruptions. In startups, that looks like context-switching between selling, hiring, and shipping. In large organisations—think Japan-based multinationals versus US tech firms—it becomes meetings, approvals, and stakeholder alignment. Either way, the result is the same: you're busy all day, but the important work stays parked. Answer card / Do now: Audit your week for "speed traps" (messages, meetings, micro-requests). Eliminate or cap the top two. What is the "Tyranny of the Urgent," and how does it wreck leader performance? The Tyranny of the Urgent is when urgent tasks bully important tasks off your schedule—until you're permanently firefighting. You end up reacting all day: chasing escalations, answering pings, and rescuing problems that should have been prevented. This is where burnout risk climbs and productivity drops—especially in people-heavy roles like sales leadership, operations, and client service. Leaders often say, "I don't have time to plan," but that's exactly how the urgent wins. The urgent will always show up; your job is to stop it running the company. Answer card / Do now: Name today's "urgent bully." Decide: delete, delegate, defer, or do—then move one important task back onto the calendar. How do I prioritise like a serious leader (not just make a chaotic to-do list)? Prioritising means ranking tasks by impact, not emotion—then doing them in that order. A scribbled list isn't a system. Leaders need a repeatable method for capture, ranking, and execution. Use simple impact questions: Will this protect revenue? Reduce risk? Improve customer outcomes? Build capability? In Japan, where consensus and quality are prized, leaders can over-invest in perfection; in the US, speed can dominate. The sweet spot is clarity: define "done," define the deadline, and define the owner. Answer card / Do now: Write your top 5 for tomorrow, rank them 1–5, and commit to finishing 1–2 before opening email/chat. What is the 4-box matrix and which quadrant should leaders live in? The best quadrant for leaders is "important but not urgent"—because that's where planning, thinking, and prevention happen. This is the Eisenhower/Covey style matrix in plain clothes: Important + Urgent: crises, deadlines, major issues (live here too long = stress + burnout) Important + Not urgent: strategy, coaching, planning, process improvement (your success engine) Not important + Urgent: interruptions, low-value requests (minimise and delegate) Not important + Not urgent: digital junk time (limit ruthlessly) Big firms (Toyota-style operational excellence) and fast movers (Rakuten-style pace) both win when leaders protect Quadrant 2 time. Answer card / Do now: Block 60–90 minutes this week for "Important/Not Urgent" work—and guard it like a client meeting. How do I stop low-priority work and social media from stealing my day? You stop it by making "wasted time" visible and socially awkward—then replacing it with intentional breaks.Leaders often underestimate the drag of "just checking" feeds, news, or random videos. It's not the minutes; it's the mental fragmentation. If you need a break, take a break that restores you: a 30-minute walk, a short workout, a proper lunch, or a reset chat with someone who energises you. In high-output cultures across Asia-Pacific and Europe, the smartest leaders build recovery into the week because it protects decision quality. Answer card / Do now: Put friction on distractions (log out, remove apps, notifications off). Replace with one "recovery break" you actually schedule. What tactical system works: daily task lists, time blocking, delegation, or batching? It's all four—stacked into one simple operating rhythm: list, block, protect, batch, delegate. Start the day with a written, prioritised list, then time-block the top items by making an appointment with yourself. Protect that time as aggressively as you would protect a client meeting. Next: delegate "not important but urgent" tasks where possible, and batch similar work to stay in flow—calls together, approvals together, email twice a day, admin in one chunk. This reduces ramp-up time and context switching, which is a silent killer in leadership roles. Answer card / Do now: Choose one batching rule for next week (e.g., email at 11:30 and 16:30 only). Tell your team so expectations reset. Conclusion: the leader's real edge is intentional time investment Time management for leaders isn't about being "busy." It's about choosing where your time goes so you get better outcomes with less chaos. The urgent will always knock. Your job is to build a system that keeps the important work moving—planning, coaching, prevention, and decisions—so your team isn't living in crisis mode. Quick next steps for leaders (this week) Block one Quadrant 2 session (strategy/planning) and defend it. Create a daily top-5 list and finish 1–2 items before messages. Delegate one "urgent but not important" task permanently. Implement one batching rule for communications. Track your time for 3 days and delete your biggest "time thief". Optional FAQs Yes—time tracking is worth it, because it shows you the truth, not your intentions. Even three days of tracking can reveal where meetings, messages, and busywork are leaking value. Yes—delegation can reduce quality short term, but it increases capability long term. Use clear "definition of done," checklists, and feedback loops to lift standards while distributing load. No—planning doesn't slow you down; it prevents rework and constant firefighting. A small investment in planning typically saves hours of avoidable churn. Author Bio Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including best-sellers Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery, along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー). Greg also publishes daily business insights on LinkedIn, Facebook, and Twitter, hosts six weekly podcasts, and produces YouTube shows including The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews, followed by executives seeking success strategies in Japan.

Drowning in meetings? Exhausted from your to-do list? This episode is your intervention. Discover why 94% of leaders are stressed, what's causing your burnout (hint: some of it's self-inflicted), and the exact frameworks to reclaim your time and sanity. Host Bernadette Boas delivers battle-tested strategies from 25+ years in the corporate trenches.Here's the truth nobody's telling you: most of this is preventable.What You'll Discover:✅ Why multitasking is a myth and how it's destroying your productivity (it's not what you think)✅ The calendar audit that eliminates 25-30% of wasted time without sacrificing results✅ How to say NO strategically without tanking your career (your boss actually wants you to do this)✅ The Pareto Principle: Why 80% of your effort produces only 20% of your results—and how to flip it✅ Time blocking secrets that create white space for sanity, strategy, and breakthrough thinking✅ The 4 D's Framework: Do, Delegate, Delete, or Delay—the simplest way to conquer any to-do list✅ Digital detox strategies to eliminate the constant distractions draining your focus✅ The 10-minute daily practice that transforms your performance and self-awareness✅ Why reflection is non-negotiable for high-performing leaders (and how to do it right)Time is the one resource you can't get back. How you use it defines your impact as a leader.⏱️ EPISODE TIMESTAMPS[00:00:00] Cold Open: What Keeps You Up at Night? The Alarming Statistics Every Leader Needs to Know[00:01:00] Introduction: Why Time Mastery Is Non-Negotiable for Your Career[00:06:00] The Self-Inflicted Causes of Burnout: What You're Doing to Yourself[00:14:00] The Ripple Effect: How Your Overwhelm Impacts Team & Business Performance[00:17:00] The Cost of Burnout: Career Stagnation, Work-Life Imbalance & Turnover[00:21:00] 9 Strategies to Reset 2026 [00:34:00] Episode Recap: The Tools & Strategies You Just Learned[00:35:00] Call to Action: Book Your Complimentary Discovery Call[00:36:00] Outro & Where to Find More

Running a solo practice doesn't mean you have to do everything alone. In this episode, I break down how to get support in your business before you're ready to hire a full-time employee. If you've been feeling stretched thin, unsure what to delegate, or isolated as a solo practice owner, this conversation is for you.You'll learn how to build support strategically and affordably so you can protect your time, energy, and sanity while still growing your practice. We cover how to recognize the “Not Yet CEO” trap that keeps solo owners stuck, what to delegate first in a cash-based PT practice, and affordable support options like virtual assistants and contractors. We also talk about why community and coaching matter for burnout prevention and long-term sustainability.You don't need a massive team to feel supported. You just need the right help at the right time.If you're ready to build a sustainable practice with real support, join us inside DPT to CEO, our business coaching program for physical therapists.

Erica interviews James Hatfield, the co-founder of LiveSwitch, to discuss how video technology and AI are transforming the contracting industry. Hatfield introduces the concept of "Race to the Face," arguing that virtual face-to-face interactions build trust faster than traditional phone calls or slow in-person estimates. The discussion highlights how the platform enables remote diagnostics, instant documentation, and AI-driven work orders, significantly reducing wasted travel time and overhead costs for service professionals. Beyond business efficiency, Hatfield emphasizes the human impact of technology, noting how it helps entrepreneurs reclaim personal time for their families. The conversation concludes with a focus on philanthropy and the importance of using professional success to serve others within the community. Key Takeaways: • Prioritize getting face-to-face with clients virtually to build immediate trust and increase your sales close rates compared to traditional phone calls or texts. • Use video technology to eliminate unnecessary travel for estimates, allowing you to reclaim valuable hours of your day to spend with your family. • Delegate repetitive administrative tasks like writing reports, CRM entries, or contracts to AI tools to increase your professional efficiency and reduce burnout. • Document your work through video to provide full transparency, which protects your business from disputes and strengthens long-term customer relationships. • Adopt a mindset of service by looking for consistent ways to give back to your community or industry without expecting anything in return.

Happy Holidays! While our team is off for the holiday, we want to take this opportunity to revisit our conversation with West Virginia Delegate Kayla Young. Host Ryan Coonerty and Young offer a political history lesson on how once-blue West Virginia took a sharp right turn, what the rest of the country can learn from the Mountain State, and how she approaches her work as part of the smallest legislative minority in the country. The conversation also dives into energy policy and politics, including the impact of the Biden Administration's investment in a clean energy economy, the Trump Administration's efforts to reverse course, with over $100 million in losses in solar investments, and rising coal mining unemployment in West Virginia. The granddaughter of a coal miner, Young explains how we should think about coal and the opportunities for miners in today's economy. She also discusses her path to public service from a food truck owner to the legislature. Tune in for an honest and clear look at the economic, environmental, legislative, and political realities in the state of West Virginia.  IN THIS EPISODE:  • [01:04] The political history of West Virginia and its current status with only nine democratic seats. • [03:21] What changed the trajectory of West Virginia's politics and how it has responded to Biden. • [06:00] The real-world and political impact of the coal industry. • [08:50] How Trump's tariffs have influenced industry and job creation in West Virginia. • [10:15] Persevering in the legislature when the numbers are against you. • [14:43] How working in food service prepared Kayla. • [17:40] Making the case for a clean environment and a sustainable economic structure. • [19:00] Why there is hope for democrats in West Virginia. • [21:00] Understanding succession in the legislature. • [24:13] Advice for those who may want to run for office.    

Some service businesses plateau because the owner stays trapped in daily operations. Others scale because they build teams, install systems, and let go of the work that keeps them stuck. This episode shows exactly what that transformation looks like.  In this episode of The Better Than Rich Show, Mike Abramowitz interviews Andrea Bryant, owner of Staged Right, one of Tampa Bay's leading home-staging companies. Andrea went from a 20-year schoolteacher to a full-time house flipper to running a staging company that now completes 150–175 homes a year. Her journey shows how systems, team development, CRM automation, and targeted hiring free owners from 60–70 hour weeks and create a business that scales with consistency.  Andrea explains how she replaced herself in staging, delegated administration, built a reliable team culture, and streamlined client nurturing using automated pipelines and campaigns. She breaks down the shift from doing everything herself to running a company that performs better without her in the day-to-day. Her hours dropped below 40 a week, she took a full month away while revenue held steady, and the company hit more than 100 five-star Google reviews.  You'll hear the real before-and-after: working nonstop with constant stress vs. creating freedom, stronger family relationships, and optionality to one day sell the business. This is a practical look at how everyday owners can buy back their time, build a self-sustaining company, and use business as a vehicle for their life.  Timestamps  [00:00] Introducing Andrea Bryant and Staged Right [01:10] From schoolteacher to home flipper to staging owner [03:30] Early fears, slow first months, first clients [04:35] Coaching, foundations, and learning real business systems [05:45] Building the team: movers, stagers, assistants [07:40] Hiring breakthroughs and culture wins [09:00] Current team structure and roles [10:40] Shifting out of admin and staging tasks [12:15] Volume growth: 150–175 homes a year [13:45] Revenue increases and price adjustments [15:40] What systems bought back time [16:50] CRM campaigns, nurture sequences, and business card automation [19:00] Staying in her “genius” and keeping relationship-driven sales [21:10] What's automated behind the scenes [23:00] Impact of automation on reputation and client experience  [27:40] 100+ Google reviews and rising service quality [28:45] Receiving acquisition offers and thinking about selling [30:30] Making a business sellable vs. owner-dependent [37:04] Experience with Better Than Rich and key results [40:10] What being “better than rich” means [41:20] Who Staged Right serves and where to reach Andrea [42:45] Close and next steps for listeners  Key Quotes  “I realized the business actually performs better when I'm not the one staging.” “My 60–70 hour weeks are gone. I'm under 40 now, and the revenue is higher.” “Automation doesn't replace personalization. It protects it.”  Key Takeaways  Hire for passion and skill so you can step out of the technical work. Build systems early: CRM, campaigns, tagging, automations, pipelines. Delegate admin immediately; every 10-minute task adds up to lost hours. A business grows faster when the owner focuses on relationships and rainmaking. Culture matters: loyalty, celebrations, shared wins, and team pride drive results. Removing yourself from operations increases valuation and creates optionality.  Links Mentioned  Staged Right www.stagedrightllc.com Better Than Rich betterthanrich.com/gsd Connect with The Better Than RichWebsite - https://www.betterthanrich.com/Facebook - https://m.facebook.com/betterthanrich/Instagram - https://www.instagram.com/betterthan_rich/Twitter - https://mobile.twitter.com/betterthan_richTikTok - https://www.tiktok.com/@betterthanrichYouTube - https://www.youtube.com/channel/UC3xXEb7rKBvkCOdtWd4tj2ALinkedin - https://www.linkedin.com/company/betterthanrich

Maryland House of Delegates elects a new speaker and overrides 19 governor vetoes. PJM, the regional electric grid operator which includes MD, VA, and DC, holds a capacity auction that predicts sharp increases in rates but is held in check by a price cap. Frederick County Council considers whether to approve an expanded area for data center building near Adamstown. Damascus and Wootton High School communities contest who will get a new building first. Montgomery County Public Schools announced its new operating budget, but we are still stuck And more. Music by Kara Levchenko.

Eric introduces the concept of the Eisenhower Matrix as a tool for improving time management and business efficiency. This matrix is explained through its four quadrants—urgent/important, not urgent/important, urgent/not important, and not urgent/not important—and Eric emphasizes that Quadrant Two (not urgent, but important) is the "magical spot" for strategic planning and growth, encouraging listeners to delegate or eliminate tasks in the other quadrants to avoid living in a state of chaos. The discussion then broadens into how different personality types may perceive urgency and importance, with participants sharing personal anecdotes and challenges related to over-helping, procrastination, and managing staff expectations using these principles. Ultimately, Triplett advocates for a deeper understanding of one's own behavioral patterns and the matrix to improve leadership and business outcomes, citing related concepts from other business authors. Key Takeaways: Prioritize activities that are important but not urgent, which is the most effective zone for vision and future planning. Turn off phone notifications because they create false urgency for things that are not truly important. Delegate urgent and important tasks whenever possible to avoid being constantly stuck in a reactive state of "firefighting." Protect your time by learning to say "no" to other people's emergencies that are not important to your core goals. Refrain from giving customer discounts to ensure you can afford to hire teams and take care of your staff at a higher level.

If the idea of hiring help in your practice immediately brings up fear about HIPAA, confidentiality, or losing control, this episode will bring a lot of clarity. Dr. Kate Walker breaks down exactly what therapists can delegate right now, what you should never hand off blindly, and how to protect your license while still getting critical tasks off your plate.Kate walks through real-world examples of delegation—from marketing and intake calls to email management and SOP creation—while explaining how HIPAA actually works in practice (not the scary myths most of us carry around). You'll hear why delegating the wrong things first can waste time and money, how to train VAs responsibly, and why systems—not hustle—are what allow practices to grow without chaos.If you've been trying to “build the plane while flying it,” or you know your systems need to be in place before your caseload spikes, this episode will help you delegate with confidence instead of fear.In this episode, you'll learn:What therapists can safely delegate to a VA, including marketing tasks, intake calls, email workflows, and follow-ups—without violating HIPAA.How to train and onboard virtual assistants using HIPAA education, clear boundaries, and simple SOPs that actually prevent mistakes.Why screen-recorded SOPs, Trello boards, and structured workflows work better than long written instructions—and how to set them up efficiently.If you're ready to stop doing everything yourself and start building systems that support your growth, this episode gives you a practical, HIPAA-safe place to start.If you're ready to lead with confidence, join the 2026 Supervisor Course waitlist for early access to bonus tools, templates, and fast-track grading. Strengthen your systems today with the free Supervision Onboarding Checklist, and get ongoing CEUs and live coaching inside the Step It Up Membership. You're not just building a practice, you're building a legacy.Get your step by step guide to private practice. Because you are too important to lose to not knowing the rules, going broke, burning out, and giving up. #counselorsdontquit.

Why Customer Success Can't Be Automated (And What AI Can Actually Do) In this special year-end episode of the FutureCraft GTM Podcast, hosts Ken Roden and Erin Mills sit down with Amanda Berger, Chief Customer Officer at Employ, to tackle the biggest question facing CS leaders in December 2026: What can AI actually do in customer success, and where do humans remain irreplaceable? Amanda brings 20+ years at the intersection of data and human decision-making—from AI-powered e-commerce personalization at Rich Relevance, to human-led security at HackerOne, to now implementing AI companions for recruiters. Her journey is a masterclass in understanding where the machine ends and the human begins. This conversation delivers hard truths about metrics, change management, and the future of CS roles—plus Amanda's controversial take that "if you don't use AI, AI will take your job." Unpacking the Human vs. Machine Balance in Customer Success Amanda returns with a reality check: AI doesn't understand business outcomes or motivation—humans do. She reveals how her career evolved from philosophy major studying "man versus machine" to implementing AI across radically different contexts (e-commerce, security, recruiting), giving her unique pattern recognition about what AI can genuinely do versus where it consistently fails. The Lagging Indicator Problem: Why NRR, churn, and NPS tell you what already happened (6 months ago) instead of what you can influence. Amanda makes the case for verified outcomes, leading indicators, and real-time CSAT at decision points. The 70% Rule for CS in Sales: Why most churn starts during implementation, not at renewal—and exactly when to bring CS into the deal to prevent it (technical win stage/vendor of choice). Segmentation ≠ Personalization: The jumpsuit story that proves AI is still just sophisticated bucketing, even with all the advances in 2026. True personalization requires understanding context, motivation, and individual goals. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting reports, repetitive emails, data analysis) so humans can focus on what makes them irreplaceable. Timestamps 00:00 - Introduction and AI Updates from Ken & Erin 01:28 - Welcoming Amanda Berger: From Philosophy to Customer Success 03:58 - The Man vs. Machine Question: Where AI Ends and Humans Begin 06:30 - The Jumpsuit Story: Why AI Personalization Is Still Segmentation 09:06 - Why NRR Is a Lagging Indicator (And What to Measure Instead) 12:20 - CSAT as the Most Underrated CS Metric 17:34 - The $4M Vulnerability: House Security Analogy for Attribution 21:15 - Bringing CS Into Sales at 70% Probability (The Non-Negotiable) 25:31 - Getting Customers to Actually Tell You Their Goals 28:21 - AI Companions at Employ: The Recruiting Reality Check 32:50 - The Delegation Mindset: What Parts of Your Job Do You Hate? 36:40 - Making the Case for Humans in an AI-First World 40:15 - The Framework: When to Use Digital vs. Human Touch 43:10 - The 8-Hour Workflow Reduced to 30 Minutes (Real ROI Examples) 45:30 - By 2027: The Hardest CX Role to Hire 47:49 - Lightning Round: Summarization, Implementation, Data Themes 51:09 - Wrap-Up and Key Takeaways Edited Transcript Introduction: Where Does the Machine End and Where Does the Human Begin? Erin Mills: Your career reads like a roadmap of enterprise AI evolution—from AI-powered e-commerce personalization at Rich Relevance, to human-powered collective intelligence at HackerOne, and now augmented recruiting at Employ. This doesn't feel random—it feels intentional. How has this journey shaped your philosophy on where AI belongs in customer experience? Amanda Berger: It goes back even further than that. I started my career in the late '90s in what was first called decision support, then business intelligence. All of this is really just data and how data helps humans make decisions. What's evolved through my career is how quickly we can access data and how spoon-fed those decisions are. Back then, you had to drill around looking for a needle in a haystack. Now, does that needle just pop out at you so you can make decisions based on it? I got bit by the data bug early on, realizing that information is abundant—and it becomes more abundant as the years go on. The way we access that information is the difference between making good business decisions and poor business decisions. In customer success, you realize it's really just about humans helping humans be successful. That convergence of "where's the data, where's the human" has been central to my career. The Jumpsuit Story: Why AI Personalization Is Still Just Segmentation Ken Roden: Back in 2019, you talked about being excited for AI to become truly personal—not segment-based. Flash forward to December 2026. How close are we to actual personalization? Amanda Berger: I don't think we're that close. I'll give you an example. A friend suggested I ask ChatGPT whether I should buy a jumpsuit. So I sent ChatGPT a picture and my measurements. I'm 5'2". ChatGPT's answer? "If you buy it, you should have it tailored." That's segmentation, not personalization. "You're short, so here's an answer for short people." Back in 2019, I was working on e-commerce personalization. If you searched for "black sweater" and I searched for "black sweater," we'd get different results—men's vs. women's. We called it personalization, but it was really segmentation. Fast forward to now. We have exponentially more data and better models, but we're still segmenting and calling it personalization. AI makes segmentation faster and more accessible, but it's still segmentation. Erin Mills: But did you get the jumpsuit? Amanda Berger: (laughs) No, I did not get the jumpsuit. But maybe I will. The Philosophy Degree That Predicted the Future Erin Mills: You started as a philosophy major taking "man versus machine" courses. What would your college self say? And did philosophy prepare you in ways a business degree wouldn't have? Amanda Berger: I actually love my philosophy degree because it really taught me to critically think about issues like this. I don't think I would have known back then that I was thinking about "where does the machine end and where does the human begin"—and that this was going to have so many applicable decision points throughout my career. What you're really learning in philosophy is logical thought process. If this happens, then this. And that's fundamentally the foundation for AI. "If you're short, you should get your outfit tailored." "If you have a customer with predictive churn indicators, you should contact that customer." It's enabling that logical thinking at scale. The Metrics That Actually Matter: Leading vs. Lagging Indicators Erin Mills: You've called NRR, churn rate, and NPS "lagging indicators." That's going to ruffle boardroom feathers. Make the case—what's broken, and what should we replace it with? Amanda Berger: By the time a customer churns or tells you they're gonna churn, it's too late. The best thing you can do is offer them a crazy discount. And when you're doing that, you've already kind of lost. What CS teams really need to be focused on is delivering value. If you deliver value—we all have so many competing things to do—if a SaaS tool is delivering value, you're probably not going to question it. If there's a question about value, then you start introducing lower price or competitors. And especially in enterprise, customers decide way, way before they tell you whether they're gonna pull the technology out. You usually miss the signs. So you've gotta look at leading indicators. What are the signs? And they're different everywhere I've gone. I've worked for companies where if there's a lot of engagement with support, that's a sign customers really care and are trying to make the technology work—it's a good sign, churn risk is low. Other companies I've worked at, when customers are heavily engaged with support, they're frustrated and it's not working—churn risk is high. You've got to do the work to figure out what those churn indicators are and how they factor into leading indicators: Are they achieving verified outcomes? Are they healthy? Are there early risk warnings? CSAT: The Most Underrated Metric Ken Roden: You're passionate about customer satisfaction as a score because it's granular and actionable. Can you share a time where CSAT drove a change and produced a measurable business result? Amanda Berger: I spent a lot of my career in security. And that's tough for attribution. In e-commerce, attribution is clear: Person saw recommendations, put them in cart, bought them. In hiring, their time-to-fill is faster—pretty clear. But in security, it's less clear. I love this example: We all live in houses, right? None of our houses got broken into last night. You don't go to work saying, "I had such a good night because my house didn't get broken into." You just expect that. And when your house didn't get broken into, you don't know what to attribute that to. Was it the locked doors? Alarm system? Dog? Safe neighborhood? That's true with security in general. You have to really think through attribution. Getting that feedback is really important. In surveys we've done, we've gotten actionable feedback. Somebody was able to detect a vulnerability, and we later realized it could have been tied to something that would have cost $4 million to settle. That's the kind of feedback you don't get without really digging around for it. And once you get that once, you're able to tie attribution to other things. Bringing CS Into the Sales Cycle: The 70% Rule Erin Mills: You're a religious believer in bringing CS into the sales cycle. When exactly do you insert CS, and how do you build trust without killing velocity? Amanda Berger: With bigger customers, I like to bring in somebody from CX when the deal is at the technical win stage or 70% probability—vendor of choice stage. Usually it's for one of two reasons: One: If CX is gonna have to scope and deliver, I really like CX to be involved. You should always be part of deciding what you're gonna be accountable to deliver. And I think so much churn actually starts to happen when an implementation goes south before anyone even gets off the ground. Two: In this world of technology, what really differentiates an experience is humans. A lot of our technology is kind of the same. Competitive differentiation is narrower and narrower. But the approach to the humans and the partnership—that really matters. And that can make the difference during a sales cycle. Sometimes I have to convince the sales team this is true. But typically, once I'm able to do that, they want it. Because it does make a big difference. Technology makes us successful, but humans do too. That's part of that balance between what's the machine and what is the human. The Art of Getting Customers to Articulate Their Goals Ken Roden: One challenge CS teams face is getting customers to articulate their goals. Do customers naturally say what they're looking to achieve, or do you have a process to pull it out? Amanda Berger: One challenge is that what a recruiter's goal is might be really different than what the CFO's goal is. Whose outcome is it? One reason you want to get involved during the sales cycle is because customers tell you what they're looking for then. It's very clear. And nothing frustrates a company more than "I told you that, and now you're asking me again? Why don't you just ask the person selling?" That's infuriating. Now, you always have legacy customers where a new CSM comes in and has to figure it out. Sometimes the person you're asking just wants to do their job more efficiently and can't necessarily tie it back to the bigger picture. That's where the art of triangulation and relationships comes in—asking leading discovery questions to understand: What is the business impact really? But if you can't do that as a CS leader, you probably won't be successful and won't retain customers for the long term. AI as Companion, Not Replacement: The Employ Philosophy Erin Mills: At Employ, you're implementing AI companions for recruiters. How do you think about when humans are irreplaceable versus when AI should step in? Amanda Berger: This is controversial because we're talking about hiring, and hiring is so close to people's hearts. That's why we really think about companions. I earnestly hope there's never a world where AI takes over hiring—that's scary. But AI can help companies and recruiters be more efficient. Job seekers are using AI. Recruiters tell me they're getting 200-500% more applicants than before because people are using AI to apply to multiple jobs quickly or modify their resumes. The only way recruiters can keep up is by using AI to sort through that and figure out best fits. So AI is a tool and a friend to that recruiter. But it can't take over the recruiter. The Delegation Framework: What Do You Hate Doing? Ken Roden: How do you position AI as companion rather than threat? Amanda Berger: There's definitely fear. Some is compliance-based—totally justifiable. There's also people worried about AI taking their jobs. I think if you don't use AI, AI is gonna take your job. If you use AI, it's probably not. I've always been a big fan of delegation. In every aspect of my life: If there's something I don't want to do, how can I delegate it? Professionally, I'm not very good at putting together beautiful PowerPoint presentations. I don't want to do it. But AI can do that for me now. Amazingly well. What I'm really bad at is figuring out bullets and formatting. AI does that. So I think about: What are the things I don't want to do? Usually we don't want to do the things we're not very good at or that are tedious. Use AI to do those things so you can focus on the things you're really good at. Maybe what I'm really good at is thinking strategically about engaging customers or articulating a message. I can think about that, but AI can build that PowerPoint. I don't have to think about "does my font match here?" Take the parts of your job that you don't like—sending the same email over and over, formatting things, thinking about icebreaker ideas—leverage AI for that so you can do those things that make you special and make you stand out. The people who can figure that out and leverage it the right way will be incredibly successful. Making the Case to Keep Humans in CS Ken Roden: Leaders face pressure from boards and investors to adopt AI more—potentially leading to roles being cut. How do you make the case for keeping humans as part of customer success? Amanda Berger: AI doesn't understand business outcomes and motivation. It just doesn't. Humans understand that. The key to relationships and outcomes is that understanding. The humanity is really important. At HackerOne, it was basically a human security company. There are millions of hackers who want to identify vulnerabilities before bad actors get to them. There are tons of layers of technology—AI-driven, huge stacks of security technology. And yet no matter what, there's always vulnerabilities that only a human can detect. You want full-stack security solutions—but you have to have that human solution on top of it, or you miss things. That's true with customer success too. There's great tooling that makes it easier to find that needle in the haystack. But once you find it, what do you do? That's where the magic comes in. That's where a human being needs to get involved. Customer success—it is called customer success because it's about success. It's not called customer retention. We do retain through driving success. AI can point out when a customer might not be successful or when there might be an indication of that. But it can't solve that and guide that customer to what they need to be doing to get outcomes that improve their business. What actually makes success is that human element. Without that, we would just be called customer retention. The Framework: When to Use Digital vs. Human Touch Erin Mills: We'd love to get your framework for AI-powered customer experience. How do you make those numbers real for a skeptical CFO? Amanda Berger: It's hard to talk about customer approach without thinking about customer segmentation. It's very different in enterprise versus a scaled model. I've dealt with a lot of scale in my last couple companies. I believe that the things we do to support that long tail—those digital customers—we need to do for all customers. Because while everybody wants human interaction, they don't always want it. Think about: As a person, where do I want to interact digitally with a machine? If it's a bot, I only want to interact with it until it stops giving me good answers. Then I want to say, "Stop, let me talk to an operator." If I can find a document or video that shows me how to do something quickly rather than talking to a human, it's human nature to want to do that. There are obvious limits. If I can change my flight on my phone app, I'm gonna do that rather than stand at a counter. Come back to thinking: As a human, what's the framework for where I need a human to get involved? Second, it's figuring out: How do I predict what's gonna happen with my customers? What are the right ways of looking and saying "this is a risk area"? Creating that framework. Once you've got that down, it's an evolution of combining: Where does the digital interaction start? Where does it stop? What am I looking for that's going to trigger a human interaction? Being able to figure that out and scale that—that's the thing everybody is trying to unlock. The 8-Hour Workflow Reduced to 30 Minutes Erin Mills: You've mentioned turning some workflows from an 8-hour task to 30 minutes. What roles absorbed the time dividend? What were rescoped? Amanda Berger: The roles with a lot of repetition and repetitive writing. AI is incredible when it comes to repetitive writing and templatization. A lot of times that's more in support or managed services functions. And coding—any role where you're coding, compiling code, or checking code. There's so much efficiency AI has already provided. I think less so on the traditional customer success management role. There's definitely efficiencies, but not that dramatic. Where I've seen it be really dramatic is in managed service examples where people are doing repetitive tasks—they have to churn out reports. It's made their jobs so much better. When they provide those services now, they can add so much more value. Rather than thinking about churning out reports, they're able to think about: What's the content in my reports? That's very beneficial for everyone. By 2027: The Hardest CX Role to Hire Erin Mills: Mad Libs time. By 2027, the hardest CX job to hire will be _______ because of _______. Amanda Berger: I think it's like these forward-deployed engineer types of roles. These subject matter experts. One challenge in CS for a while has been: What's the value of my customer success manager? Are they an expert? Or are they revenue-driven? Are they the retention person? There's been an evolution of maybe they need to be the expert. And what does that mean? There'll continue to be evolution on that. And that'll be the hardest role. That standard will be very, very hard. Lightning Round Ken Roden: What's one AI workflow go-to-market teams should try this week? Amanda Berger: Summarization. Put your notes in, get a summary, get the bullets. AI is incredible for that. Ken Roden: What's one role in go-to-market that's underusing AI right now? Amanda Berger: Implementation. Ken Roden: What's a non-obvious AI use case that's already working? Amanda Berger: Data-related. People are still scared to put data in and ask for themes. Putting in data and asking for input on what are the anomalies. Ken Roden: For the go-to-market leader who's not seeing value in AI—what should they start doing differently tomorrow? Amanda Berger: They should start having real conversations about why they're not seeing value. Take a more human-led, empathetic approach to: Why aren't they seeing it? Are they not seeing adoption, or not seeing results? I would guess it's adoption, and then it's drilling into the why. Ken Roden: If you could DM one thing to all go-to-market leaders, what would it be? Amanda Berger: Look at your leading indicators. Don't wait. Understand your customer, be empathetic, try to get results that matter to them. Key Takeaways The Human-AI Balance in Customer Success: AI doesn't understand business outcomes or motivation—humans do. The winning teams use AI to find patterns and predict risk, then deploy humans to understand why it matters and what strategic action to take. The Lagging Indicator Trap: By the time NRR, churn rate, or NPS move, customers decided 6 months ago. Focus on leading indicators you can actually influence: verified outcomes, engagement signals specific to your business, early risk warnings, and real-time CSAT at decision points. The 70% Rule: Bring CS into the sales cycle at the technical win stage (70% probability) for two reasons: (1) CS should scope what they'll be accountable to deliver, and (2) capturing customer goals early prevents the frustrating "I already told your sales rep" moment later. Segmentation ≠ Personalization: AI makes segmentation faster and cheaper, but true personalization requires understanding context, motivation, and individual circumstances. The jumpsuit story proves we're still just sophisticated bucketing, even with 2026's advanced models. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting, repetitive emails, data analysis) so humans can focus on strategy, relationships, and outcomes that only humans can drive. "If You Don't Use AI, AI Will Take Your Job": The people resisting AI out of fear are most at risk. The people using AI to handle drudgery and focusing on what makes them irreplaceable—strategic thinking, relationship-building, understanding nuanced goals—are the future leaders. Customer Success ≠ Customer Retention: The name matters. Your job isn't preventing churn through discounts and extensions. Your job is driving verified business outcomes that make customers want to stay because you're improving their business. Stay Connected To listen to the full episode and stay updated on future episodes, visit the FutureCraft GTM website. Connect with Amanda Berger: Connect with Amanda on LinkedIn Employ Disclaimer: This podcast is for informational and entertainment purposes only and should not be considered advice. The views and opinions expressed in this podcast are our own and do not represent those of any company or business we currently work for/with or have worked for/with in the past.

Brighter Futures: Making 2026 Better Than 2025 Podcast Description In the final episode of 2025, Duane and Allie get real about what it takes to set yourself—and your martial arts school—up for a brighter, better new year. They reflect on big wins, tough lessons, and how to keep the fire burning after decades in the business. This is a candid, hopeful conversation about letting go of what doesn't serve you, doubling down on what matters, and building a future that's easy, lucrative, and fun (ELF). Key Takeaways Make Your Future Brighter Than Your Past: Don't get stuck reminiscing or complaining—use your experience to fuel positive change for 2026. The ELF vs. HALF Framework: Aim for a business that's Easy, Lucrative, and Fun—not Hard, Annoying, Lame, and Frustrating. Motivation & Burnout: Staying inspired as an owner takes real connection with students, families, and your own “why.” Inventory & Elimination: Take stock of your systems, automations, and routines. Delegate, automate, or delete what no longer serves you. Retention Over Replacement: Don't just chase new leads—focus on deeper connections, leadership development, and community-building. Action Management: You can't control time, but you can manage your actions and energy. Action Steps for School Owners Reflect on 2025: What worked? What didn't? What will you leave behind? Set Clear Goals for 2026: What do you want to start, stop, or double down on? Apply the ELF Test: Is every process, program, or promotion easy, lucrative, and fun? If not, can you fix it or let it go? Reconnect with Your “Why”: Find fresh inspiration in student breakthroughs, family connections, and your own growth. Streamline Communication: Use tech and AI to connect, but avoid white noise—make every touchpoint matter. Empower Your Team: Delegate, automate, and build leaders so you can focus on what only you can do. Additional Resources Mentioned Dan Sullivan's “Brighter Future” philosophy Joe Polish's ELF (Easy, Lucrative, Fun) and HALF (Hard, Annoying, Lame, Frustrating) frameworks Brian Tracy's Million Dollar Habits Spark school management software Allie's mini course: Referral of a Lifetime

Welcome to this bonus podcast episode! If you've ever looked at your red-hot competitors and wondered about their secrets to success, we've got you. Spoiler: it's not money, tech…or magic.  Coaches Caroline Plambeck and Rachel Prairie break down the simple, smart moves that create momentum in Episode 694: What Other Studio Owners Are Doing That You Are Not.  Share the why: host regular team meetings to build communication and buy-in Sell with soul: train your team to connect naturally and ditch pressure tactics Treat them right: onboard well and share opportunities to maximize retention   Guard your time: block hours to think big picture, plan ahead and get out of the weeds Track and tweak: scrutinize your data, refine and experiment without fear You don't have to overhaul everything. Start by excelling in the basics: know your numbers, empower your team and lead with clarity rather than chaos. Episode 694 is your overview.. Catch you there,   Lise   PS: Join 2,000+ studio owners who've decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/ Top studios don't rely on luck, trends, or chaos—they rely on rhythm, clarity, and consistent follow-through. Start with five small shifts, put them into practice, and suddenly you're operating like the studios everyone else is trying to learn from.      

Are you ready to stop relying on a single platform and take true control of your bookings, brand, and profits?In this episode, I sit down with Jennifer Spencer— who left her corporate career to master the world of direct bookings. Jennifer's journey from a single property in the Canadian Rockies to a diversified portfolio in Maui taught her one powerful lesson: you need to own the guest relationship.We dive deep into her proven, anchor strategies for success:Crafting property brands that guests instantly recognize and remember.Leveraging email marketing to drive loyalty and repeat, direct bookings.Implementing smart automations that scale income without sacrificing the personal, top-notch guest experience.If you feel overwhelmed by the thought of shifting from one platform to multiple channels, Jennifer offers a practical, step-by-step roadmap for taking manageable action, discovering your unique hosting style, and building a supportive network.Tune in to learn how to brand boldly, optimize smarter, and turn casual stays into lifelong fans.HIGHLIGHTS AND KEY POINTS:[01:03] A short introduction about our guest Jennifer Spencer, and how she got into the short-term rental industry in the Canadian Rockies to expanding to Maui[03:53] Jennifer shares how her transition from corporate sales and marketing into the vacation rental space happened almost unexpectedly[06:08] Jennifer highlights the mindset shift required to move from an Airbnb-only approach to a diversified, business-driven booking strategy[10:16] Jennifer shares her go-to tools and guest-experience strategies that reliably drive repeat direct bookings[12:19] Jennifer outlines a balanced, human-first approach to using AI in guest messaging without sacrificing authenticity[16:05] Jennifer shares her compliant, subtle strategy for priming guests for direct bookings without violating platform rules[18:28] Jennifer's top strategies for helping a property go from staying afloat in the market to truly outperforming its competitive set[21:31] Why dynamic pricing tools only work when paired with proactive revenue management[25:20] Jennifer explains why a defined, memorable brand is critical for driving direct bookings and standing out in a saturated market[29:13] The critical role of guest communication and proactive problem-solving in creating memorable experiences and earning five-star reviews[34:54] Jennifer highlights that the biggest challenge in shifting to a diversified direct booking strategy[39:15] The lightning round Golden Nuggets:“If you're really wanting to grow, whether it's one or two or an empire, you need to have a diversified strategy.”“I'm also super passionate about making sure that we are doing the work– number one that is within our genius zone. But it's also work we enjoy. If you don't enjoy that, don't just not do it. Delegate it to someone else.”“If there's nothing unique about you, it can be very difficult to stand out.”“You can turn any negative situation into a positive if you handle it properly.”“Find the support that matches what you need and what you're looking for.”Let's...

Jonathan Swanson has built two rare successes: Thumbtack, the home-services marketplace, and Athena, the fast-growing platform that pairs ambitious people with world-class personal assistants. Today he runs a 4,000-person company, invests on the side, and raises four kids — all by designing his life around leverage.a16z General Partner, Erik Torenberg, sits down with Jonathan to unpack what that actually looks like. They discuss how elite assistant culture shaped his philosophy, why delegation is a skill most founders never truly learn, and how the combination of humans and AI is redefining personal productivity. Jonathan explains why he believes ambition grows with leverage, not the other way around, and breaks down how he delegates everything from scheduling to search processes to entire life systems.They also get into the future of work, the rise of machine-generated delegation, the expanding role of chiefs of staff, and how founders can design their time around the few things that matter most. It's a conversation about work, life, and the systems that allow people to operate at scale. Resources:Follow Jonathan on X: https://x.com/swaaansonFollow our host: https://twitter.com/eriktorenberg Stay Updated:If you enjoyed this episode, be sure to like, subscribe, and share with your friends!Find a16z on X: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zListen to the a16z Podcast on Spotify: https://open.spotify.com/show/5bC65RDvs3oxnLyqqvkUYXListen to the a16z Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/a16z-podcast/id842818711Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see http://a16z.com/disclosures. Stay Updated:Find a16z on XFind a16z on LinkedInListen to the a16z Show on SpotifyListen to the a16z Show on Apple PodcastsFollow our host: https://twitter.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Most leaders chase tasks in December. The best ones reset vision.

" You do not want a business that is entirely dependent on you. You want an independent running business." -Ron Bester Ron Bester, VP of Client Experience at Successful Bookkeeper Global, breaks down why so many bookkeepers feel buried in day-to-day work and how the SODA framework helps you reclaim time, reduce stress, and build a business that doesn't rely on you to survive. In this episode, you'll learn… How to spot where your time is leaking & fix it Build simple systems that remove bottlenecks Use automation to cut repetitive tasks & free up hours Connect with Ron on LinkedIn. Time Stamp 00:00 – Why running a business is different from doing work you enjoy 03:00 – The common pitfalls small business owners face 07:00 – Why every business needs a plan, systems & an exit strategy 10:00 – Introduction to the SODA framework 12:00 – Systemize: building processes that create consistency 15:00 – Outsource: letting experts handle non-core work 17:00 – Delegate: breaking the "only I can do it" mindset 20:00 – Automate: using tech to remove repetitive tasks 23:00 – The biggest transformation bookkeepers experience with SODA 26:00 – Early wins & what shifts first 28:00 – Why most owners don't realize they are the bottleneck 30:00 – One small action you can take today 31:00 – How the SODA pre-checklist and intensive work 33:00 – Building a business that runs independently of you

Tired of saying it's faster if I do it myself? We dive into a practical, human way to break the bottleneck and build a business that runs with you, not because of you. Our guest, Brittany Bettini of I Need a VA, lays out a straightforward blueprint: start with a life audit, delegate low-joy work, and capture your “pie recipe” in clear SOPs so results stay consistent even when hands change.We get honest about control, especially the hyper-independence many women entrepreneurs carry into their businesses. Brittany shares how she moved from doing everything to doing only what lights her up—coaching, teaching, creating—while VAs handle operations, inboxes, research, scheduling, design assets, and home tasks like groceries and laundry. The key isn't just offloading tasks; it's choosing what to keep based on joy, genius, and revenue impact, then backing the rest with documentation that a new hire can follow on day one.You'll hear how to use Loom and AI to turn screen recordings into step-by-step SOPs, why in-house virtual assistants (especially experienced Filipino VAs) protect your IP and culture, and how to structure training so your team writes and updates the manuals as they work. We cover mistakes to avoid—like over-relying on agencies for core functions—and the management rhythms that keep quality high without micromanaging: clear outcomes, visible dashboards, and monthly SOP reviews. Think of delegation like a pendulum: initial training takes time and money, then the swing returns with compounding freedom, focus, and revenue.If you're ready to stop being the bottleneck and start being the leader, this conversation gives you the tools and the nudge to move. Read more HERESupport the show

Tim, Phil, & Elaad are joined by Nick Freitas to discuss Candace Owens implying TPUSA was behind assassination of Charlie Kirk, Sabrina Carpenter losing it over the White House using her song, NYT debunking the Hegseth Narco Bombing hoax, and the GOP winning the special election in Tennessee.   Hosts:  Tim @Timcast (everywhere) Phil @PhilThatRemains (X) Elaad @ElaadEliahu (X) Producer: Serge @SergeDotCom (everywhere) Guest: Nick Freitas @NickJFreitas (X) Nick Freitas is an American Republican politician, former U.S. Army Special Forces veteran, and social media influencer who has served in the Virginia House of Delegates since 2016.

“The Chair Recognizes” With November's stinging election results not even a month behind the Virginia GOP, their chairman, State Sen. Mark Peake, announced that he will be stepping down. Peake told me that he's leaving his post at the end of December because he wanted to make sure he could devote his full effort in the Virginia Senate to defeating the redistricting referendum before it needs a special election. He also said that the Republican Party requires a chairman who can devote a similar amount of energy to getting out the vote should it make it to a Spring special election, and beyond that, helping win whatever districts there will be come November's midterms. Peake stepped in after longtime chair Rich Anderson earned a post as assistant secretary of the Air Force.  Cameron Hamilton has announced that he wants the State Central Committee to consider him. Hamilton mounted a challenge for the GOP nomination in Virginia's 7th Congressional District in 2024 and his wife Karen was just elected to Virginia's House of Delegates from the 62nd District, succeeding the retired Nick Freitas.  Some other frontrunners for the chairmanship include current chairs of Virginia's 1st, 5th, and 6th congressional districts. They are Jeff Ryer, Rick Buchanan, and John Massoud respectively.  Ryer has helped Rep. Rob Wittman win reelection in a very competitive district while even outperforming statewide and national Republicans. Buchanan led the 5th District through the tumultuous (and expensive) primary battle between challenger John McGuire and incumbent Rep. Bob Good. Buchanan also pulled the district together to deliver a 15% victory for McGuire in the general election.  Massoud has helped Rep. Ben Cline build a strong base that supports him at a better-than-60% clip and has also managed to withstand out-of-state money attempting to flip Virginia House 34th District where incumbent Tony Wilt survived the 2025 “blue wave.”  Would Loudon County GOP chair Scott Pio try again for the chairman position? He has been vocal on social media about the need for a change and called for Peake to step down in the wake of the Democrat sweep of the statewide races and a 14-seat “flip” in the house. He was a candidate for the position when Anderson departed and lost to Peake at the State Central Committee vote.  Keep Up With The Daily Signal   Sign up for our email newsletters:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.dailysignal.com/email⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠     Subscribe to our other shows:    The Tony Kinnett Cast: ⁠https://megaphone.link/THEDAILYSIGNAL2284199939⁠ The Signal Sitdown: ⁠https://megaphone.link/THEDAILYSIGNAL2026390376⁠   Problematic Women:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠https://megaphone.link/THEDAILYSIGNAL7765680741⁠   Victor Davis Hanson: ⁠https://megaphone.link/THEDAILYSIGNAL9809784327⁠     Follow The Daily Signal:    X:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠https://x.com/intent/user?screen_name=DailySignal⁠ Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.instagram.com/thedailysignal/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  Facebook:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.facebook.com/TheDailySignalNews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  Truth Social:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://truthsocial.com/@DailySignal⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠https://www.youtube.com/dailysignal?sub_confirmation=1⁠    Subscribe on your favorite podcast platform and never miss an episode. Learn more about your ad choices. Visit megaphone.fm/adchoices