Podcasts about rocket station

In this Ortho Marketing episode, Dean Steinman is joined by Rebecca Herring, Director of Healthcare Operations at Rocket Station. They dive into how virtual assistants are transforming the way dental practices operate— from reducing front desk stress to improving patient follow-ups and boosting overall productivity. Discover how you can regain control, streamline operations, and focus more on patient care.Ready to elevate your practice? Contact us!https://orthomarketing.com/contact-us/About Rebecca Herring, MAADOMRebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion. With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.For more info: https://rocketstation.com/dental/

In this Ortho Marketing episode, Dean Steinman is joined by Rebecca Herring, Director of Healthcare Operations at Rocket Station. They dive into how virtual assistants are transforming the way dental practices operate— from reducing front desk stress to improving patient follow-ups and boosting overall productivity. Discover how you can regain control, streamline operations, and focus more on patient care.Ready to elevate your practice? Contact us!https://orthomarketing.com/contact-us/About Rebecca Herring, MAADOMRebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion. With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.For more info: https://rocketstation.com/dental/

Guest: Greg Brooks   Guest Bio: Greg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.     About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts.  Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. Watch the demo of the Salesology® Prospecting Method, A Simple, 3-Step Method That, On Average, Increases Qualified Appointments & Sales By 73%. If you are a business owner or sales manager with an underperforming sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Twitter and check out our website at  http://www.gosalesology.com

DoorGrow recently partnered with Rocket Station VAs, a company that goes above and beyond finding the right virtual assistant for your property management business. Property management growth expert Jason Hull brings back Greg Brooks to talk about the new relationship between DoorGrow and Rocket Station and what's next for hiring in the property management industry. You'll Learn... [01:45] Why an Operator is the Most Important Hire [05:02] Rocket Station's Unique Process Mapping and Training [12:56] Why You Should Hire Virtual Assistants [15:11] Vetting and Filtering Hiring Candidates [21:25] The Kinds of Team Members PMs Need Tweetables “One of the big challenges that our clients have is they need operators. Like, this is the most important hire I think that any business will ever make.” “Most businesses don't even have a decent operator.” “A lot of the property managers out there, like if you wanted to map out your processes and systems and you were real operations-driven, you would've done it.” “If you're listening to this and you are still doing a bunch of stuff and wearing a bunch of hats and you already have a team, you have probably built the wrong team.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: The challenge with operators is in the us, they're expensive. These operators are usually probably minimum, like maybe 80 grand, and sometimes they want equity, you know, like they're not affordable to a lot of these property managers that hit that wall at maybe about 150, maybe 200 doors. And so we were like, how can we solve this challenge? And then it was like, well, maybe one of these companies could take VAs and we could find the cream of the crop and find those that could be operators. [00:00:29] Welcome DoorGrow Hackers to the DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. [00:01:06] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show.  [00:01:28] So returning to the show, I'm hanging out here with Greg Brooks of Rocket Station. Welcome back Greg.  [00:01:35] Greg: Yeah. Thanks so much for having us. I'll just look and say the last invite to this was almost two months ago to the day, so we're becoming like a monthly regular. I like it. [00:01:43] Jason: Cool. We'll just keep it going. So, we've been chatting and one of the big challenges that our clients have is they need operators. Like, this is the most important hire I think that any business will ever make in their business is to get some sort of person that can help them really get the operations going because a visionary CEO does not like dealing with operations. They're bad at it, and they try to do it, and they're always telling themselves, I need more processes and I need to do more stuff, and, and they're just not doing it. And so what we wanted to do is we had this crazy idea, maybe there'd be a company that could do operators, but do it in an affordable way. And the challenge with operators is in the us, they're expensive. These are people that are beyond the level of what you would normally pay for just a va or even an executive assistant, even if you hired them in the US. These operators are usually probably minimum, like maybe 80 grand, and sometimes they want equity, you know, like they're not affordable to a lot of these property managers that hit that wall at maybe about 150, maybe 200 doors. Maybe they're in 300 to 400 doors, somewhere in there. But they need this operator and they don't have it, and they are in the least profitable stage of their business they will probably ever be in some instances. Because they've maxed out on staff, they've got all these team members, they built the team incorrectly, and so they have a lot of people that are costing a bunch of money. And so we were like, how can we solve this challenge? And then it was like, well, maybe one of these companies could take VAs and we could find the cream of the crop and find those that could be operators. So that's, that's kind of the conversation I think we started to have. Does that sound right? [00:03:31] Yeah, sounds, sounds accurate.  [00:03:33] So what, what did we come up with? I don't want to do all the talking so.  [00:03:37] Greg: You're good. No. So I think the part where we kind of bonded, if you will, between our companies is that that whole process implementation. A. Having someone that can kind of run point on that for you and streamline those processes systems, like that's a huge gap as you're trying to hire that operator, right? You got to find someone, find someone who's affordable and they got to come in and help with the process and systems. So it kind of blended perfectly with how we deliver our services. Because we have a whole team of professionals from the operational standpoint who, you know, help our clients, help our our property management clients go through that thought process and create those documents and create those processes and point out, Hey, why do you do it like this? Did you know your software can automate that? So it blended nicely in terms of that level of expertise. And then when you talk about the cream of the crop, I mean, Obviously, I'm very biased here, but I feel like our, our virtual assistants are the best in the business from the training and the experience and, yeah, really the comprehensive onboarding that we put them through to where DoorGrow members can help leverage our eight years of experience in this space to help with the systems, the processes, the refinement, and then we can put a rockstar VA in there who can jump right into the seat and really be that operator that they need at a much more affordable rate. So it just seemed like how you guys delivered and what you were teaching and the hires and kind of the steps that you, you know, teach to your students, regardless of what level they're at, really aligned with kind of our philosophy in terms of how to hire VAs and find great talent. And so I think we're going to knock it out of the park.  [00:05:02] Jason: Yeah, there's a lot of synergy there. And you kind of breezed over it, but I want listeners, I want people listening to really recognize this, what's really unique that I found about Rocket Station-- and we actually just gave you a client as a Guinea pig. And he just commented in my group coaching call today, he was like, " they've been awesome already so far." Like he's really appreciating the process. I think what's really innovative or unique about what you do is your team will come in and actually start to map out processes in a flowchart, like you'll start to help them map out their processes. This is something that's so painful for them to do on their own. I hear it all the time. Like, "oh, well, I need to work on my processes." Cool, but why are you doing it? And they really, if they were the guy or gal to do it, they would've done it by now. Yeah, there's a reason why they have not done that. And so when you come in and start to do this with them, that's a game changer for them. And so I love that you do that. Not only that, but we have DoorGrow flow that we launched recently, which is a visual flow chart based software, so similar to like Lucidchart or Vizio or some of these tools. And so, on our last call that you did with our team where we were like sharing with our team what we were going to be doing, we're like, oh yeah, that's some other synergy, right? [00:06:14] So, we are excited to start to get some of your VAs trained in to learn some of our systems, some of our software tools that we have for clients that I think are really new and innovative to the industry. There's, I don't know of any other visual flow chart software for processes in the industry like DoorGrow flow, and then your team members can help them to start to get these processes mapped out, documented, but even more so, we want to get this person supported in our program for those that are in our mastermind, in our super system and train this VA that is going to handle operations and be an operations assistant, help them figure out how to run the planning meetings, how to run the cadence for the team communication that meeting structure we call DoorGrow os how to handle some of the hiring pieces. And this allows a very affordable solution and it can all be done through Zoom calls, you know, as a team, which is how I run my company. [00:07:12] And I think that it'll be a game changer for the industry because, One, there aren't operators out there that are really well trained. There aren't operators out there that already know some of these systems and different property management systems. Most businesses don't even have a decent operator. And so, one, to get these systems installed and two, to have somebody to do it, that it actually, the right personality fit, culture fit, and skill fit for that role, I think will be a game changer. So now you have your own vetting process. I think we talked about that a little bit on the previous call. Maybe you can share just a little bit for those that weren't on that or didn't listen to that podcast interview, like, what's kind of your process? How does that unique, and then I'd love to share how we're going to add to that with DoorGrow, another layer to that.  [00:08:00] Greg: Yeah, definitely. And I know from our side, our team, when we announced this partnership, they were like literally salivating, right? They love the process. They see it as like a triple win. It's like you guys have very structured systems and very, you know, structured teaching, which is great because then when you take that and turn it into processes and act as that resource for the client it makes that synergy where we're, you know, we're speaking DoorGrow, right? And we can really be there you know, in line with their journey, regardless of if they're at, like I said, 20 doors, a hundred doors, 500 doors, wherever they're at. But then also like the software, like you said, our, I know our team has already started to mess around with flow and, and like they love it. So just being able to speak the same language. Every part of the journey is huge. And then, yeah, our vetting process it's basically six weeks of comprehensive screening. I know something that I think we talked about in the last podcast, or maybe it was in the conversation with some of your team members, we're big on, on kind of the three checkpoints, right? [00:08:52] You got to have the experience, you got to be tested and vetted and evaluated based on your knowledge, based on your tactical and practical skills within property management, and then you've also got to be the right culture fit, right? You got to have the right personality to, you know, want to be that operator. Because like you said, a lot of the property managers out there, like if you wanted to map out your processes and systems and you were real operations driven, you would've done it. Like most property managers are visionaries and they've got big plans, and the day-to-day operations just isn't what they enjoy, and it isn't what, you know, gets them up out of bed every morning. So what we've done prior to any operator or really any position, right? We staff kind of across the board-- is it's six weeks of comprehensive screening, evaluation and property management specific training. And part of what our team's really excited about, that we're literally building as we speak is more DoorGrow specialized training so that, you know, we've got eight years of experience in the property management industry working with operators that are 25 doors. [00:09:52] Two of our largest clients are over 40,000 doors. So like all the scale and the bottlenecks and the little learning points, like we've seen it, we've done it, we've staffed to it. But what we're excited about is to now really dive in to the DoorGrow platform, whether it's on the software side, whether it's on the process side, and really customize that training even further. So from day one that that VA gets into the seat, they're right there in the thick of it with the property manager to be able to really help and be that operator that assistant, that the business actually needs so they can start taking advantage and scaling quicker than their competitors. [00:10:25] Jason: So we didn't talk about this on the previous interview, but our team got to see this. One of the things that really resonated positively about Rocket Station is you guys really are contribution focused and you really have a positive impact with the talent that you have in the Philippines and you're impacting, you know, things there in the Philippines. Can you just touch on some of the stuff that you do with schools and some of that kind of stuff just real quick?  [00:10:49] Greg: Oh yeah, definitely. And cut me off. I get too long winded here. Usually we're talking business and talk and shop, and I don't get to brag on our people and what they do in country. It kind of comes down to how we even deliver the service to. There's a reason we go through the process mapping, right? Talent is everywhere. It's global. We now live in a global workforce. Most of the time, property managers aren't able to really leverage VAs the way we feel like they can. Mm-hmm. Simply cause like there's no process, there's no training, there's no onboarding, there's no ramp up, there's no screening process. So that same commitment to set a VA up for success in their business life. We do the same thing with kind of our-- we have a program called Rocket Station Cares, where we're very intentional about monthly doing events in local neighborhoods, in local communities, in the local islands. All of our people are in the Philippines, so a country of 7,000 islands where we give back. [00:11:35] So I know you guys, what we kind of showed you a little video that that we had done where we had gone to a a school of 2200 students and we had donated not only our time, we did a whole day you know, volunteer effort where we played games with the kids and we we sang songs, but we also donated computers, printers. We donated over 500 tables and chairs to their classrooms because this school was a state funded school that was only supposed to ever house 800 kids. But the need there in that specific area, The population was almost 1500 that were at this school. So we're very intentional. We're like you guys. You know, we're a little bit bigger. We're about 2200 people all across the Philippines, but we're fully virtual as well. So like being intentional and realizing like, yeah, all of our people, they want great opportunity. They want a professional atmosphere, they want to work for a great client just like anybody does in their business journey, professional lives, but also being like, Hey, There's a huge sense of community, a huge sense of camaraderie, and we're very intentional with getting out into the community and volunteering our time and giving back to their local neighborhoods, their, you know, their local areas. And like I said, the team does it monthly. We go over there, the US side of the business goes over there about four times a year, and we really try to make it a big spectacle. You know, donating money, donating resources, but more importantly, donating our time and getting out there to really give back. [00:12:56] Jason: So I imagine that's a bit of a challenge is that a lot of people go get VAs thinking, one, they're like, I don't know what the VA could do, but I think we need some help and I want some cheap labor. And then they sometimes treat those people as like second class members of their team and stuff like that. And so I'm sure you run into that, I'm sure. Like you get some clients and you're like, man, I don't know if they're really treating our people right. One of the things I'm really excited about, I hopefully, you know, rocket Station's excited about this too, is we coach and train all of our clients on creating good culture. Like it's wired into what we do because I think it's one of the greatest secrets to us being able to scale businesses. We can get three times the output in a business from staff if there's good culture. And so we get this stuff really well dialed in with them. And so I would imagine, like, I'm biased probably, but I would imagine that doorGrow will provide some of the best opportunities for, you know, for your VAs to work at through our clients because they're going to have good culture, they're going to have strong values and it will allow you to match people that share those similar values. So it'll be great culture fits. Culture is not something you can create in a person. It's hardwired, like it comes from their parents, their religion, their experiences, whatever. And so we need to figure out with our clients, we figure out what are their top three or four company core values? We map out a client-centric mission statement. We map out their personal why. We map out their business, why we want the business owner to have strong clarity so we can start to build the team around the business owner. Because we see a lot of businesses come to us and they've built a team around the business, and the business owner is doing all the wrong stuff, and you can't build the right team around the wrong person. And so these business owners that are holding onto and doing a lot of stuff, That they don't enjoy doing. They are the wrong person. And then they built a team around that wrong person. And so that's why they have the wrong team. If you're listening to this and you are still doing a bunch of stuff and wearing a bunch of hats and you already have a team, you have probably built the wrong team. And so, reach out to DoorGrow, we'll help you clean that up, and then we can get you connected to our collaborative situation here with Rocket Station.  [00:15:11] So you have this six week of you know, taking them through training, making sure you have a process to vet and find the right people. I'm sure figuring out people that their language level of ability in English and all these kind of things, what we want to bring to the table DoorGrow. We have DoorGrow hiring and we have a process for matching people culturally, personality, and skill wise to a particular role. And then we also have this AI assessments platform that we've partnered with so that we can vet candidates to see if they have the cognitive ability or the intelligence and the personality traits through this AI assessment to be a really great operator. And so there's less guessing, and so this will allow us to identify from the candidates that you send over, which ones will be the cream of the crop that will really do a great job as an operator. So we're super excited about this. And you have plenty of people that we could feed through, I would imagine, and find who's going to be this great fit for this particular business. And it'll be far more affordable than 80 grand a year.  [00:16:17] Greg: So yeah, and the DoorGrow students are almost getting double due diligence. Cause like I said, we're big on that three-point system in terms of how we evaluate, because most say most clients outside of DoorGrow, they don't really have, it's like, Hey, let's go grab a coffee and see if you're good and I'll read your resume. Awesome. Hired so they're getting the typical due diligence that we do already from a personality profiling experience from practical assessments. And then we're putting the candidates through the DoorGrow hiring platform as well to really niche it down. So, like I said, we definitely have tons of people ready to get going. But we're, we're excited to really see it. because I think when you compare what the AI does and the data you guys already collect through your vetting, mixing that with what Rocket Station has, it's going to be really special in terms of really getting the right, like I said, get the right butts in the right seats. I think we're really going to be able to do that at super high level. For your team for your, you know members that are really looking for that operator to help springboard the company to the next level.  [00:17:09] Jason: Yeah, and you know, transparently, Rocket Station was not the only VA company we re reached out to. We reached out to several in the industry and we've talked to some about this. And you know, there may be some additional ones that we do in the future, but nobody had something as comprehensive that we've seen so far as to how you onboard clients. And this makes us feel safe giving our clients over to you. And we've actually, like Sarah's, like I want to do a hire through Rocket Station, so she's our operator and so she's been going through it and she thinks it's a really cool process and she likes that you guys are mapping out processes and asking really good questions. And so there's a level of depth there rather than just, Hey, do you like this person? And do you like how they sound on this audio recording and like here, like you can pay right now and get them started to work for you. Yeah. As if they're just some tool that you can throw into your business.  [00:18:01] Greg: Exactly. Unfortunately, a lot of providers in the industry, they're just placements. It's just you need someone? I got someone. Here, figure it out, right? Mm-hmm. And I think that's where we bonded right when we did the podcast and we first kind of connected and started to have kind of exploratory conversations. It was just like, oh, it is more comprehensive from how you guys deliver your services to your clients. It kind of very well meshed with kind of how we just genuinely feel. It's about setting people up for success. Yeah. And there has to be more that goes into it than just here, here's someone, let us know how it goes. Call us if it doesn't work. You know, it's, it's someone's livelihood and we really take that serious and we know the team at DoorGrow does and with your culture so excited to really kind of build that, build that partnership and add to it.  [00:18:41] Jason: Yeah, we're really excited. So, so for those that are listening people can get VAs through this partnership with Rocket Station and DoorGrow, we will have some landing pages set up. We have our DoorGrow hiring process. If you want to hear more about DoorGrow hiring. Which can be used for, you know, VAs or can be used for getting team members locally and getting the right three fits for your business. Check us out. You can reach out to us at doorgrow.com. Those of our clients that are in the Mastermind, or if you're interested in joining our mastermind, if you're in our super system, you get access to this. It's part of just what we do. It's included and you get access to DoorGrow flow, our process software. You get access to DoorGrow crm, our sales CRM software that's next level. You get access to DoorGrow os the planning, cadence and operating system that your operator's going to help you run the business through. And what else? There's some other things, but with this, you're going to have an operator that has the tools and the training because we do a weekly call supporting operators and helping them get these systems installed, helping them get the business moving forward. And so as part of our mastermind, you'll have this ongoing support to move your business forward and get the operations really well dialed in. And if you have a really good people system, a really good process system, which is, you need something more than just process documentation. You need a system that they are able to use and leverage consistently, and that's better than just checklists. And then you have a planning system. These three systems will make your business infinitely scalable. You can add doors as fast as you want to. You can do acquisitions, you can you know, go crazy, you can get BDMs and like stack doors like crazy, and your business will not break and your life will actually get easier and better by adding more doors because you have more resources, more support, and you know how to get good people, and you have good processes, and you have good planning system to keep everybody rowing in the right direction and organized. Without those three systems, adding more doors for a lot of y'all will probably just make your life worse. And so we're really excited to have this partnership with Rocket Station to be able to take our mastermind clients to that next level. So, anything else we should say about this? Greg. [00:21:00] Greg: Oh, I hope everyone's as excited as we are. I know we matched today for the announcement as well, so we're really coordinated. I mean, DoorGrow is on the same page right now, so no, we're, we're excited. Like I said, anyone, I know you'll have landing pages and I'm sure you'll have links to make sure all your people get routed correctly, kind of into, into the pipeline so that we can kind of get them going and get them set up with operators. But no, we're excited and if anybody has any questions, I mean, feel free to reach out to us as well.  [00:21:25] Jason: I think the last thing, just to be clear, This is not just for operators though. So, why don't you just touch on briefly, like what are some of the other roles that some of the property management businesses are getting VAs for? Yeah, definitely. And operators is typically not, historically, I've haven't seen anybody doing that, so this, that might be a little bit innovative and new, but I'm sure there's, you know, getting a personal executive assistant for the ceo. Which I usually recommend is like the first hire most people should be doing, and I've seen people that have no assistant, that have a bunch of team members. So there's that. And what else?  [00:21:58] Greg: I would say depending on your size and your scale, like an assistant property manager, right? Someone who can kind of field the maintenance, coordinate with vendors, coordinate with your own guys, the billing, the paperwork. Yeah. The one that we've seen a lot of our clientele, regardless of size jumping into is the leasing kind of administrative assistant where, I mean, maybe you still are the person that gets out there and is showing the property, but like all the paperwork, the follow up, even just prepping the listing, I mean, those are two really big ones. Yeah. In terms of property management is, has just been incredible the last three years, seeing the evolution kind of through covid and being more virtual. So yeah, if anyone's out there, obviously the operator position is something very specific to the DoorGrow community that we're really excited about and we're going to have a nice, a nice through line to get you the best people quickly. But if you're just needing staff, whether it's say on the maintenance, whether it is an executive assistant to give you some more time back in your day, whether it's on the leasing side, listing management, social media management, reach out because that's the bread and butter of what almost 2200 of our VAs are staffed out to our clients doing each and every day. And even if you don't have the process piece fully knocked out your maintenance process, your billing process, Don't worry, like we are there for you. You're running a business, you're running a successful business. What we find is for most people, the processes get stuck in the six inches between our ears. So our team is incredible at flushing that out. We'll build it all for you and then hire a rockstar to, to jump into the seed and, and take on whatever role, whatever role you need.  [00:23:26] Jason: Cool. Awesome. Well, I'm excited Greg. Thanks for coming on the podcast again, hanging out with me here and for matching my clothing. I appreciate that. Oh, same page. And we'll be talking soon. So until next time, everybody to our mutual growth, go to DoorGrow.com. Check us out and be sure to check out Rocket Station. Bye everyone. [00:23:47] Jason Hull: You just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:24:13] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

The landscape of VA's or virtual assistants has dramatically changed. The problem is the way most investors go about outsourcing help hasn't changed. The difference between hiring a generalized contractor on Upwork vs partnering with an industry-specific team like Rocket Station is night & day. Listen in to learn how they're pushing the boundaries of how a VA can buy back your time & what not to do when growing your team.Mentioned in this episode:More team-building resources at Carrot.com/teamCheck out RocketStation at Marketplace.Carrot.comInefficient and Ineffective Delegation Strategies and How to Fix It: https://youtu.be/KhVWi5E25mIInvestorFuse CRM: https://www.investorfuse.com/

In Today's Episode: Host: Brandon Elliott,  https://zez.am/brandonelliottinvestments Guest: Greg Brooks ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ Resourceful Links:  How To Get Up To $500,000 Every 6 Months At 0%: https://www.creditcounselelite.com/ Get Your Most Accurate Credit Report: https://www.myscoreiq.com/get-fico-max.aspx?offercode=432121Z8 Best Credit Cards: https://milevalue.com/best-credit-cards/?aff=cce Free Credit Education Resources: https://creditcounselelite.com/articles Guide to Taking Massive Action: https://amzn.to/2IZMN8Z ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ Meet Your Host, Brandon:  Brandon Elliott went from being off track finding himself on house arrest and burning 40% of his body to getting on track reaching $8.5 million in Assets and being acknowledged part of the "Top 100 Yahoo Finance" by using Credit Cards to buy small multi-family and scaling his businesses using the exact strategies taught in Credit Counsel Elite (CCE). CCE teaches business owners how to get up to $500,000 every 6 months at 0%. By being a member with CCE, you get to learn how to Travel Hack, get access to the 800 FICO Score Club in 30 days or less, fix credit quickly, receive $5K-15K+ of free sign up bonuses, buy Real Estate with Credit Cards, deep dive into Business Credit and Personal credit. To learn more visit: https://www.creditcounselelite.com/ ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ Connect with Brandon Elliott:  Facebook: https://www.facebook.com/brandonelliottinvestor YouTube: https://www.youtube.com/@BrandonElliottInvestments Instagram: https://www.instagram.com/brandonelliottinvestments LinkedIn: https://www.linkedin.com/in/brandon-elliott-6b1643148

How To Hire True Virtual Professionals with Greg Brooks from Rocket Station Virtual StaffingEpisode 117Virtual assistants are the backbone of any entrepreneur's business, especially for real estate investors. Hosts Mike and Dan have shared their own struggles with finding quality VAs, but companies like Rocket Station are changing the game.Rocket Station, a virtual assistant staffing company, goes beyond training and supplying VAs to companies of all sizes. They specifically work with real estate investors that need virtual professionals who understand their business, building custom systems and processes that address their specific needs.In this episode, Greg Brooks of Rocket Station shares how they help their clients level up their business while also empowering the VAs they employ. He explains the onboarding process, the cost of working with Rocket Station, and more.Tune in to learn how Rocket Station can help you leverage the skills of their VAs and grow your business!Topics discussed in this episode:What makes Rocket Station differ from other VA companiesThe talent of virtual assistants in the PhilippinesUsing VAs for sales rolesHow to set up VAs for growth and successHow Rocket Station helps businesses develop processesThe cost of working with Rocket StationRocket Station's ideal clientGregg's #1 tip to succeed as an entrepreneurBook a call with Rocket Station to learn more about how they can help your business! https://partner.rocketstation.com/?rfsn=7257105.af2add6Check out Rocket Station's free resources like hiring guides, example job descriptions, and more! https://rocketstation.com/If you're an established investor with money to invest, but not the time, check out the Instant Investor PRO Program! https://www.collectingkeyspodcast.com/storeDownload the FREE 5-Step Guide To Generating Off Market Leads here: https://www.collectingkeyspodcast.com/freeIf you are interested in learning from Dan and Mike to receive coaching and learn how they built their business, head to https://www.instantinvestorprogram.com and see if you are a good fit for the mastermind group!Collecting Keys Podcast Resources:https://www.collectingkeyspodcast.comhttps://www.instagram.com/collectingkeyspodcast/https://www.instantinvestorprogram.com/https://www.instagram.com/mike_invests/https://www.instagram.com/investormandan/This episode was produced by Podcast Boutique https://www.podcastboutique.com

Many property management entrepreneurs struggle to document their processes, and this leads to an overall lack of efficiency in their businesses. Documenting processes helps business owners streamline the day-to-day and reduce interruptions from team members. Join Jason as he chats with Greg Brooks from Rocket Station regarding process mapping and how it can be used to benefit your property management company. You'll Learn... [04:10] What Process Mapping is and Why You Need it [10:35] How to Document Your Processes [16:15] Why You Need to Focus on YOU not the Business [22:40] What Rocket Station Does Tweetables “Every entrepreneur can double their capacity by getting a really good assistant.” “It's very common that we focus so much on the business and we don't focus on what we need.” “As the business grows, the biggest constraints in the business are where there should be the most attention.” “The process is always needed where we feel the biggest bottleneck or where we're feeling the most struggle.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason Hull: for most business owners, getting a VA is probably the very first hire they should make. Every entrepreneur can double their capacity by getting a really good assistant.  [00:00:11] Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it.  [00:00:37] Jason Hull: You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:10] And I'm hanging out today here with Greg Brooks of Rocket Station. So Greg, welcome to the show.  [00:01:18] Greg Brooks: Yeah, Jason, thanks so much for having us on. Excited to kind of dive in today. [00:01:21] Jason Hull: Cool. So to get started, why don't you give us a little bit of background of how you sort of got into entrepreneurism and developed Rocket Station, and then we can transition right into what Rocket Station is.  [00:01:34] Greg Brooks: Yeah no, definitely. I was like your classic statistic coming out of college, I was a division one athlete and I got done playing and worked in the fundraising world for a little bit, got my masters and very quickly kind of had that entrepreneurial itch. You know, growing up I had you know, goalkeeper academies that I would run, I reffed on the side, kind of had a bunch of little businesses that would help give me some money in my pocket for college. And kind of once I got done with my masters, you know, began on kind of my entrepreneurial journey. I was seven jobs or businesses owned in eight years trying to figure it out. Everything from supplement company all the way through to a restaurant. So really-- Wow. Was trying to kind of find, I feel like being that athlete, right? You have that kind of grind mentality and was trying to see how the heck I was got to get that to translate to making some money and not being a broke college kid anymore.  [00:02:22] And then about four years ago now met up with my partners at Rocket Station. I'd say kind of similar to you. Had, you know, had a couple investment properties myself, but was by no means a full blown property manager or a virtual staffing company with almost 2200 employees in the Philippines. I had never even met someone from the Philippines. Probably didn't even know where it was on a map. Yeah. But was fortunate enough .A couple of my partners were both operators as well as you know, kind of the visionary for where we wanted to go within the space and say they were looking for someone with, you know, kind of a pedigree in sales and marketing and I guess I fit the bill. So it's been a wild ride, kind of, you know, learning this industry. I mean, we work with. You know, operators from all sizes, 50 doors to 45,000. So seeing kind of the different struggles or bottlenecks and growth opportunity, especially over the last three years that this industry has kind of been dealing with, has been exciting and say excited to kind of sit here now positioned as kind of one of the top virtual staffing companies to the property management space and helping our clients solve a lot of kind of day-to-day operational issues when it comes to process as well as people. [00:03:29] Jason Hull: Very cool. So where on a map can people find the Philippines?  [00:03:34] Greg Brooks: Yeah, you want to go say, a lot of people go across the Pacific. You can find Japan and then go a little bit further south. That's where you're looking right there, in that southeast Asian corridor. It's about-- now they can all find it. Yeah. 7,000 islands all spread out. If you push them together, it's about half the size of Florida. But I'm actually, I'm not sure when this episode will release, but we're actually headed there next week for our Q1 wrap up, which I'm excited about. Cool. Spend seven days over there.  [00:03:57] Jason Hull: Yeah. Very cool. So, our topic today is process mapping your property management business. And so let's talk a little bit about process mapping and then maybe we can get into how Rocket Station could help with that. So what is process mapping?  [00:04:13] Greg Brooks: Yeah. For us-- and candidly this came from kind of our own business lessons as young entrepreneurs, especially in property management. So often, we've got great teams. We've got people that have been with us for a while that are running our day-to-day operations. But what they're doing right our leasing processes, our maintenance processes, onboarding a new owner, offboarding an owner, a lot of that we rely on people to, you know, "get the job done right." and we have our weekly meetings and our huddles. But in terms of like a conceptualized process flow or kind of orders of responsibility or actual training documentation that could allow us if we took on a hundred new doors next month to hire 3, 4, 5 more property managers. We found that a lot of operators, regardless of size, really lack that in depth, detailed documentation around how their departments, how their businesses, how each of their individual team members operates. So for us, like we feel like that being a virtual staffing company, that's the key, right? Whether you're just trying to maintain and have a better work life balance as the owner, or if you're trying to scale from 500 to a thousand doors. A lot of people try to acquire and then just hire. And we feel like unless you have those processes and systems really mapped out, documented technology plugged in the right place, you're creating a lot of headache and a lot of extra work and just a lot of unenjoyment of the company that you're trying to scale. So we feel like process mapping is really the key and kind of the foundation to any property manager's business in order to get where they want to be. [00:05:41] Jason Hull: So big challenge that I see in the industry is that a lot of these visionary entrepreneurs, they know that they need process. They know they need a process system, but they hate it, like they hate doing it. It's not fun for them. Now, some of them enjoy the act of creating a system or creating a process, but then they hate to make sure it's being used and they hate to run it. And that's where those operators kind of come in. Like it's kind of the yin of the yang. Most visionary entrepreneurs, they really need an operator. I would say that's probably the most important hire they'll ever have in their business, and a lot of them are lacking it, so, now once they have an operator, this would be like something they could easily give to them. They'll be like, "Hey, do this stuff. Like get these processes documented. Let me show you how to do it." And maybe they'll record that and they'll say, now you make a process for this. Because they don't want to do it. And those of you listening know, you know, you're that person because you've had it on your to-do list for at least a month, maybe even many months, maybe even years, to get certain things documented or defined processes, and it's still not done yet, which is a clue you're not the person that should be doing it yet. You're not the person. So Greg does Rocket Station provide people like that, operators, or are they the more going to be the people that can help to get these processes in place? Just curious.  [00:07:08] Greg Brooks: Yeah. Yep. Yeah, so we do a combination of both. And you're exactly right. Like most. I mean, you think of a typical property company owner, right? They're the visionary. They've got big goals, aspirations, like sitting at a desk, creating flow charts and documenting SOPs and creating what are the FAQs that most people ask when they make a leasing inquiry? Like they don't want to do that and shouldn't have to, and candidly, like who has the time, right? A lot of us, were operating businesses. If we're at the point where we know we need processes, it's either because, we've got messes we're trying to clean up in the office, which is taking our real time. Or we're acquiring and growing, which is also taking our real time. So it's like how do you balance that?  [00:07:46] So at Rocket Station, that's really our niche within the virtual staffing space, right? There's lots of providers out there that can staff you with people. We feel like without process and without a resource for the owner to be able to build those processes or to, you know, take a property manager or take your leasing team and have them work with somebody who can conceptualize and document those processes. You're really not doing your business justice. You're not doing your future virtual assistant justice in terms of getting them set up for success. So we do a combination of both. You asked, do we just hand over processes or do we kind of build them from scratch? We do both. So we're very fortunate. Like I said we work with over 550 clients just in the single family property management space itself. We also do commercial, we do short term, but we have developed with our clients. Depending on your scale, you know, the problems at a hundred doors are a little bit different than the problems and processes you need at a thousand doors, but kind of industry best practices based on, you know, the positions and the departments and the structure that companies utilize. We also have great partnerships within the industry with a lot of the softwares that you see out there. Even some names I've seen that have been on the podcast here, whether it's like maintenance coordination software, or leasing software or you know, the Appfolios the Propertywares the Buildiums of the world, where everyone's technology needs to be built into their processes, but not a lot of operators know the ins and outs of all the buttons to click and how to do this, and how to send off this, you know, th this report. So we also work directly with a lot of the software companies, templating out all the functionality that their software enables their clients to utilize, which then we pass along to the client to bake it in. [00:09:22] So we try to template out as much as possible. I mean, it's no secret top operators, I mean, even mid-level operators, 80% of what they're doing, 85% of what they're doing every single day is pretty uniform across the industry. Where we get really dangerous and become a real big asset for our clients in dangerous, in a good way, is part of our onboarding you first spend two weeks minimum with our process development team and our team of process engineers taking our best practices and our guidebooks on software or specific positions and we tweak it and customize it to how your business operates and the structure, the points of contact, the department leaders that you utilize. So it's kind of best of both worlds, keeping it very efficient at the end of the day. Like we said, most operators are not doing process mapping is because they probably don't have time and we totally respect that. But we are really able to create a very robust, very deep, very thorough process through a combination of the customization as well as the templating and best practices that we leverage across our 500 plus customers. [00:10:28] Jason Hull: Cool. So let's talk For those that are listening, they're like, yeah, you know, I know I need to map out some processes. I want to start working on the process mapping myself. What would you recommend as the process to map out a process?  [00:10:42] Greg Brooks: Definitely, I think the process is always needed where we feel the biggest bottleneck or where we're feeling the most struggle, and I kind of joke, the metaphor that we use is within your office, anytime you or your team have, oh, shoot moments. "Oh, shoot, I forgot to do this. Oh shoot, I don't want to do this. Oh shoot, I ran out of time to get to this." That's usually where you need to start developing process immediately. You know, that's typically kind of your foundational billing structure, right? Whether it's you know, whether it's like your leasing process or whether it's how you handle a maintenance call, how you troubleshoot an issue on, on, on site, at a property. I'm trying to think what else. Like your past due, you're invoicing, right? All of those kind of, you know, things that are very repetitive, that are very low level, but have to be done every day. We typically see that's the most impactful place that you can start implementing and documenting your processes. Like I said, we kind of coined the term, the oh shoot moments, you know, the, that's really where the operator, kind of like what you said, same thing for the business owner. Each of your teams, each of your property managers, your leasing agents, there's things that they're either forgetting to do or not doing. It's because it's probably a low priority item that you should be reinforcing process rather than just relying on them to get it done. [00:11:47] And there's many different ways. I know you guys have a great software. I mean, there's tons of different mind mapping softwares out there, but you know, even just a whiteboarding exercise. You know, kind of just doing the, "okay guys, like where are we? Let's go through the simple 12 steps to go from advertising a property to getting a lease signed." Just simplify, and then start to back into the nuance. I think a lot of operators, they think their business, it's very unique. "We do this a certain way, we do that a certain way," and they start thinking too much about the granular and not enough about just the basic step one, step two, step three of the life cycle of a tenant or an owner. So being able to really start there, kind of the good old KISS method, right? 'Keep it simple, silly,' like start very basic and then you can start to build out first. But even just that very basic you know, 10,000 foot overview of how each department operates or how each department interacts with one another is typically where we want to start from a process mapping standpoint.  [00:12:41] Jason Hull: Cool. Yeah. Very cool. Yeah. I like the idea of looking at the bottlenecks because as the business grows, the biggest constraints in the business are where there should be the most attention. There's a good book by Eliyahu Goldratt. It's called The Goal and it perpetuates the theory of constraints, and it illustrates it nicely. It's kind of a dry read, but, so I recommend you listen to the audiobook because they have actors to play each part. Unless you like dry reading, so. But the ideas in this book, the guy is looking at everything through the lens of trying to fix this factory that he's in charge of, and he's looking at all these different stages in the factory, and they were making things less efficient by improving each step. Because if each step is maximum efficiency, that means they were just building up inventory and it was causing even more constraint and more delay. And so everything has to work as a cohesive whole. And so I like the idea of looking at the larger big picture because you can like optimize one part of your process super strongly and shove a lot of stuff through, and then it can all pile up somewhere else. And that's not the most efficient business model. [00:13:50] It would actually be more efficient to slow things down on that previous step to the level that the next step can handle it fully instead of it building up sort of some sort of constraint or inventory or whatever that you have to like manage and inventory and property management would just be like things backing up, right? So in that situation. So what else can we share with people about process mapping? And then let's get into maybe... I really liked what you had said about how you kind of onboard your clients and bringing them into with your dev team to map out processes. So maybe we can go in a little more detail about that. [00:14:28] Greg Brooks: Yeah, definitely. And then kind of just off of what you just said there, I think the biggest thing is at the end of the day, a lot, I'm sure a lot of people listening to this business they're operators, right? They are stuck. The good old stuck in the business versus working on the business. Yeah. I mean, I would say don't try to do it all yourself, right? Whether it's consultants and consulting services, like what DoorGrow has, or bringing in, hiring kind of your yin to your yang, right? Someone who has an operational mindset, and I think that's a huge part of it as well. Even with how we do it. Typically how an engagement works with one of our clients is like we allow the visionary type business owner to very efficiently get the processes or coordinate their team to get the structure out of them so that you can have that breath of fresh air to like really conceptualize and view your business and even just pinpoint like where those bottlenecks are. So often, I think especially if you're growing your property management company, onboarding new owners, onboarding new doors, it's like you're just waking up and you're a firefighter every day. So just having a resource, whether it's an internal hire, a consultant, a service like ours, to just like get how the system operates now. [00:15:29] Forget even trying to make it more efficient. Forget refining, forget figuring out how many more people we need. Just having a resource where their skillset is being able to conceptualize and document and get that out is hugely valuable. Where what we find is with our clients, like very quickly, you know, their key investors their property managers themselves as the owner, they're very quickly able to say, "Well, why are we doing it like that? What does this look like?" Or our team can say, "well, did you know you can automate this whole business function with the technology that you're already paying a pretty penny for?" So just like getting it out, right? Don't feel like you got to kind of make it more efficient and document the same time. It's like, let's just figure out what we got here. That's just hugely valuable and should be like kind of the first stepping stone for anybody as they go down the, you know, building systems and processes pathway.  [00:16:13] Jason Hull: Yeah. I think one of the interesting things that I see a lot in having, you know, been kind of on the inside of probably thousands of property management businesses that's really interesting, is that it's very common, I think just in general for entrepreneurs is that we focus so much on the business and we don't focus on what we need as an entrepreneur in order to move towards what I've talked about on previous episodes, which I call the four reasons, like more fulfillment in our day-to-day, more freedom, more contribution, more support in our business. Those are the four reasons we start a business, and we all want that fifth reason of safety and certainty like our clients want, and in order to create those five things, a lot of times business owners make the mistake of just continually serving the business. What does the business need? Oh, the business needs an operator. The business needs to hire, the business needs this. Meanwhile, their needs continually get neglected. It's super common that you get to the point where you have two to 400 doors, I call it the second sand trap, and you're miserable. More miserable than you've ever been in your business or maybe in your life, and you now have an entire team around you that are doing stuff in the business, but they're asking you tons of questions.  [00:17:28] You are now the biggest bottleneck in the business. You're frustrated and banging your head against the wall thinking, "why can't they just think for themselves?" And it's because you've built a team around the wrong person. You didn't build the business in a way that you get to do the things you most enjoy. And so the way we combat that, I like the lens of looking at what does the business need? What systems do you have? How can you do this? I want to challenge everybody listening also to pay attention to what you need because this business exists to give you fulfillment, to give you freedom to take care of you, and you've spent so much of this trying to take care of the business and take care of your team. So what we do with clients is we have them do a time study. And we have them categorize based on the energetically, which things give them energy, like gives them fulfillment, freedom. Those are plus signs and which things are minus signs that are taking those things away. And then we take a look at those. And then we also categorize them based on you know, whether it's strategic time, like you're focusing on the business, or whether it's tactical, where you're in the business, you're making phone calls, you're doing sales, you're like doing the work, you're sending emails. And for most visionary entrepreneurs, the tactical stuff are the minus signs. [00:18:39] And then the other hidden thing that we track in time studies are interruptions, because this is the biggest hidden thief in a business, is all the interruptions, your team interrupting you, tenants, owners interrupting you. All the interruptions are a thief, and one interruption according to Gary Keller's book, The One Thing, according to research cited in there, costs 18 minutes of productivity. And normally team members are interrupting each other at least once every 18 minutes, so you're losing over a half hour of labor every time. One team member interrupts another team member. And so that's why some businesses, I've seen some with entire teams and it feels like they're just spinning their wheels. They're not really making, innovating, moving progress forward and they're just barely getting all the to-dos done. And so I would challenge people, especially if they come on board with DoorGrow, we would have them do a time study to get clarity on what they need most to get to that next level. [00:19:33] because there's a lot of people in the 200 to 400 door stage that they don't even really want to add doors. That's the secret. Usually at that stage, they deep down unconsciously, don't really want to add doors. They say they do, but when I talk with them, adding more doors, I can tell, means more pain in their mind. So they're psychologically against themselves. They're reversed. And in order to do that, they need to quit focusing on the business and they need to start focusing on themselves and what they need, and their team will be better off if they have those four reasons, their team members can start to have it because their team members will be doing the right things and they'll have the vision to be able to see that their team members are out of alignment or not on those four things for themselves. And I find we get our clients three times the productivity out of their existing team members if they are in alignment with the four reasons. Three times. So yeah, that's cost savings.  [00:20:29] Greg Brooks: A hundred percent. And it's just that leveling up, right? It's for the business owner then being able to level up into what they want to do, run the business that they want. That cascades down to your management. Obviously we come at it kind of from the bottom up, right? We talk through with a lot of our clients once we go through the process mapping piece is like a virtual assistant hired the right way, onboarded the right way can be so valuable. And it's, you know, for some clients it's a cost cutting measure like, at eight bucks, 10 bucks, 12 bucks an hour, it's typically got to save you a ton of overhead compared to hiring somebody locally. But we go to them and say, "Hey, look, now we have these processes. You've been able to diagnose what your negatives are, right? What's sucking the energy out of you. Well, look, we just took you out of doing c and d level work. You're now doing the a and b in the space that you thrive, which is only got to help the business get where you want it to go. And we have a super affordable resource that has the skillset and character suits to be able to do that work better than you would anyway." So it's that win-win- win all around the board. Yeah. And then it cascade down. Especially for that, we have a lot of clients in that kind of 200 to 500 range. Yes. It's just, you just kind of keep, you keep throwing them muck, right? You're in the minutiae of it, just trying to get through to the next day and the thought of going to 700 doors is just like, "no way I'm got to have a heart attack." But when you can start developing those processes, you know, mirror that up against your team's strengths, who you have, where do you want this property manager or this leasing, you know, agent to be really, and what do you want them doing?  [00:21:54] We like to simplify it down to, I mean, no one should have more than three to five core responsibilities, right? Really. And then property management. That's very hard. But if we can get people doing the three to five things that are in their sweet spot. What needs to fall off of their plate and then how can we offset that with process and incredible VAs to get them so that the whole business can take a level up and I mean, once again, coming back to just the personal thing, people can enjoy going to work again. There's a lot of times, whereas the owner where like, "I just don't want to go in." I'm sick of getting my teeth kicked in. So it's like your team feels that too. Well, how can we be enjoying this more. How can we increase the culture, make it a better experience? Your owners feel that, your tenants feel that, and it all kind of starts at this initial discovery and jumping in with the process piece. [00:22:37] Jason Hull: Yeah, totally. So cool. Well, tell us a little bit more about Rocket Station. I mean, there's a lot of VA companies targeting the property management space. We've had some on the show. We've had like Anaquim, virtually Incredible, Hire Smart, and several others. What do you feel like makes Rocket Station stand out? How are you kind of unique in the space? And why should somebody reach out to you instead of somebody else?  [00:23:02] Greg Brooks: Yeah. No, definitely. So, I mean, big thing kind of comes back to what we just talked about. We feel like there are, there's a lot of, especially, and we've seen them in the last five years, there's a new VA company every single week, that specializes, "in real estate." I think at the end of the day, a part of the puzzle of hiring VAs is finding great VAs. So just from sheer like, kind of recruitment size, all of our team members are based in the Philippines. So like, like I mentioned earlier, we've got 2200 people, 250 internal employees that work in the Philippines, recruiting, training, and onboarding what we feel like is some of the best talent the country has to offer. And all we do is real estate. So we break our business into kind of four key pillars. So it's property management, investor, real estate agent and brokerage, and then we have a home service division as well. So a big part of what we do is providing, we want it to be a win, right? We want a rockstar virtual assistant that has spent five and a half weeks going through our training and evaluation to get placed with the perfect client so they can grow their career and grow professionally and make more money and all the things any employee wants. [00:24:03] We also want a client who has an ease of experience where at the end of it, they get a high output individual with as minimal headaches as possible. Unfortunately we feel like in the VA space, a lot of VA companies out there are more placement agencies. Meaning they'll find you somebody, but then you're kind of on your own to get them trained and hold them accountable. I mean, every VA company out there touts "you'll get management support and all," but once you get into it, that management support really is just, "Hey, if the VA messes up, give us a call. We'll get you a new one," and that's just not like the end goal. We're big on this idea of an being an integrated staffing service, and what that means is our perfect experience is we only staff dedicated virtual assistance to our clients, either part-time or full-time. [00:24:45] So the perfect experience for us is, yes, Rocket Station held your hand and helped you develop processes and job scopes. We do all the recruitment and placement of somebody who we've evaluated over the course of five weeks to be the right fit. But at the end of the day, we want them to look, act, and feel like a member of your team. So we feel like that transactional nature that a lot of VA companies unfortunately go with, just because they're trying to get butts in seats. It doesn't help anyone. It doesn't help the property manager. It certainly doesn't help the va. In terms of finding people that really grow and stick well, one of the numbers we're really proud of is our average client retention is 33 months. [00:25:20] So on average, the VA that you hire with us is lasting with you almost three years. Which I mean, in the VA space is about four times industry average, but even for the types of positions that we're filling, maintenance coordinators, leasing administrators, like you're not hiring somebody locally that's got to last more than nine to 15 months. So we're really proud of that and we feel like it creates that experience where we help. I mean, our point of differentiation is we're not just helping a VA get a job, we're helping our property management clients set up their systems and process so they can be successful with hiring virtual assistants. Because I think anyone out there that either currently has VAs or has maybe tried hiring VAs you very quickly realize that the number one, the term VA kind of very much undersells the capacity of what these team members abroad can do. Virtual assistant, you think my calendar or make a follow up call for me. And it's not that right? We're hiring, you know, world class customer service, leasing agents, salespeople, right? People who can really come in and we've got lots of cool studies to show this, but can typically outperform a local hire about three to one compared to what, you know, what you would get outsourcing versus hiring. But we really try to handhold and help our clients create the infrastructure-- a lot of it through process mapping-- to ensure the success of that hire. Sometimes people don't match. Sometimes VAs, you know, they do get replaced in six months, nine months. But the fact that we take that deep investment from literally documenting the processes for our clients, really getting to know them and managing that relationship as if we are a part of their team, really allows it to be a win across the board rather than just the transactional nature that unfortunately so many VA companies kind of run with in, in the property management space specifically. [00:27:03] Jason Hull: So, I mean, that's incredibly low churn. If you're able to, on average do 33 months. So what would you say really-- I mean, because that's unique-- what really is causing that?  [00:27:16] Greg Brooks: I think it's a, I mean, hate throwing around the word culture because everyone throws around culture, right? I got a great culture. We have a different culture, we have a unique culture, but for us, it really is the culture piece in terms of how we structure the experience for the virtual assistant in the Philippines, mixed with how we structure the experience for the client to where we kind of view our business kind of in like two different verticals that combine when the client hires. So through our recruitment process, through the training, through all the support that we give even down to like how we compensate the benefits that they receive. It all lends to being a more structured employment option for the virtual assistant themselves. And we see that in terms of, we're very fortunate. We spend minimal dollars advertising for recruits in the Philippines. And last month we had 5,500 people apply for a job at Rocket Station. And a lot of that we feel like speaks to the culture because we have an incredible internal network over there that champions the culture that we're trying to provide, where we're not just that transactional VA company that's got to get you a client and then you got to kind of figure it out, right? We're helping support their education right from the jump in terms of the industry and the types of clients they're got to land with. Once they do get selected and hired by a client, we have all this process mapping and training and documentation custom-built. That's setting them for up for success. And then we actively are managing it, looking for opportunities to grow the VA's experience and their knowledge once they're working with the client and performing in their role. So just creating those feedback loops that create really strong culture with our teams over there. And then also marrying that with. The preparation that we do with the clients here. [00:28:58] And I know VAs have become a lot more common, especially during Covid, but I mean there's still a lot of operators all sizes of business where it's still-- for a bad metaphor here-- it's still very foreign to them, right? They're like, how the heck am I got to communicate with this person every day? How are they got to be on our meetings? How are they got to be able to be plugged into our technology? So being able to walk them through step by step with that, doing it a lot of that for them, but making sure the infrastructure is set up allows them to look at this VA that they're hiring more as a member of their team rather than just the person who is vetting all of their lease applications because their leasing agent is sick of doing it or not doing it. You know what I mean? It's that different in terms of like, Hey, we have the end goal of them being integrated, being a part of their team. I mean, we have incredible stories of, ever since the world has kind of opened back up, clients literally traveling to the Philippines to visit. Actually within the PMI franchise network, one of our kind of trophy clients they flew. Four of their VAs over for the Property Management Incorporated national Convention last year. So it's just great. It's that different experience where it's like, hey, people are people. As business owners, we need to set people up for success because personally, I've never hired somebody who wants to quit three months later. When the employer meets the employee, there typically is a value trade there where somebody wants to succeed and for anyone that's worked with VAs in the Philippines, when you talk about like work ethic and really just want to it's world class, like they want to come in and be a valuable member of the team. [00:30:26] So the way that we're able to prep the client, the culture that we're able to cultivate within the VA space itself is what really lends itself to that really strong marriage and that super low churn that the client actually feels in their business, whether that's being able to add 200 more doors, whether that's becoming, you know, more profitable or cutting down their overhead, like whatever their end goal is with hiring VAs, they're able to realize that faster and they're able to get just a huge resource, a huge talent in terms of this dedicated virtual assistant.  [00:30:56] Jason Hull: Yeah, for most business owners, getting a VA is probably the very first hire they should make. They're probably not ready yet at a smaller level of maybe like 50 to a hundred doors, you know, they're not ready probably to afford to hire a good operator or somebody come in and do all operations. But getting a really good assistant. Every entrepreneur can double their capacity by getting a really good assistant. I never want to be without my own assistant. I have an amazing assistant. She's in Mexico and we've got at least two team members in the Philippines. We've got multiple team members in Canada. Like the cool thing about being able to do things virtually is that you can get the best, you can get the best wherever they're at. And  [00:31:44] Greg Brooks: at a price you can afford, typically. [00:31:45] Jason Hull: Yeah, at a price you can afford. Now I definitely have a lot of US based team members. And I do believe, like, you know, there's a lot of times there's a difference. There's a lot of times there's been a difference, but for everybody on my team, they're the best I could find in any category. And it didn't matter where they were. So, It just is icing on the cake that, you know, having a logo designer, for example, in the Philippines would charge probably 10 times less than a logo designer in New York City. So there's definitely advantages and those get passed on to your clients in a lot of instances as well. And so it allows the property manager to remain competitive in their pricing and to keep their operations and to have more profit margin. So it really does create a win-win- win all the way around so everybody benefits. Well, cool. I think that's a pretty good place to wrap unless there's anything else you want to say about Rocket Station. You can tell us how we can get in touch with Rocket Station or those listening, how they can. Get a hold of you.  [00:32:43] Greg Brooks: Yeah, definitely. So anybody who wants to nerd out on process mapping or learn more about VAs, say, we'd love to hop on a quick call and talk to you. Our team's got some great resources. We've got some great kind of done for you SOPs where if this idea of process mapping is something you want to get into, but maybe using a service like ours you're not quite ready for. We've got some great how tos. So head over to rocketstation.com. Obviously check out our website. We've got some great lead magnets and resources there for anybody who wants them. Anyone interested in a call, go to discovery.rocketstation.com. For all the DoorGrow listeners, we do have a $500 off promo that we're running. So just make sure in the referral box put "DoorGrow." But like I said, the call itself is completely free. So even if you're trying to learn more about VAs, learn more about processes, our team of specialists, we'd love to kind of walk you through, you know, learn a little bit about your business, see if we can help, and if not, be able to fill you up with a ton of resources and knowledge and a bunch of takeaways to, to hopefully help you run a more efficient business where you leverage virtual assistance in some capacity. [00:33:42] Jason Hull: Awesome. Thanks Greg for being on the DoorGrowShow.  [00:33:45] Greg Brooks: Thanks for having us.  [00:33:46] Jason Hull: Cool. So if you are a property management entrepreneur, you want to add doors, you want to grow your business, you're wanting to scale, check us out at DoorGrow.com. We've got an amazing mastermind. And if you're wanting to get to the next level in your business, You're not got to do that by doing it alone. It's time to start getting connected, reaching out, and not being that entrepreneur on an island. There's lots of people playing a similar game as you and you should be connected. So reach out to us at DoorGrow. We would love to help you grow your business. You can check us out at DoorGrow.com. [00:34:18] You just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:34:45] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

Today we dive into the world of Virtual Assistants - and how they can help us 10x our portfolio. We speak with Greg Brooke (Chief Growth Officer of Rocket Station) to discuss the following: What roles can Virtual Assistants fill How to find qualified VAs Do you need to teach them everything you know about real estate What are the associated costs with VAs Plus we hear a listener story we call - Buying the Whole Block Links: Rocket Station: https://rocketstation.com Listener Story coming from: https://twitter.com/shaqconquers Share a unique real estate story: https://www.speakpipe.com/ResilientRealEstateInvesting Steadily - Insurance Built for Investors⁠⁠⁠⁠⁠  https://resilientrei.steadilypartner.com  BrightInvestor - Real Estate Data Visualized https://brightinvestor.com/?ref=mzg4mmu ⁠⁠ ⁠⁠⁠⁠⁠Innago - Free Property Management Software⁠⁠⁠⁠⁠  https://innago.com/best-rental-management-software-mbl/?utm_source=ResilientREI&utm_medium=Referral&utm_campaign=Email ⁠⁠⁠⁠⁠ Signup for the Newsletter⁠⁠⁠⁠⁠  https://www.getrevue.co/profile/ResilientREI ⁠⁠⁠⁠⁠ Contact / Advertising Inquiry⁠⁠⁠⁠⁠  https://resilient-rei.com/contact-advertise-inquiry/

Today, my guest is Greg Brooks. Greg is a partner in Rocket Station and oversees everything, business development, and marketing. Greg is the National Director of Business Development at rocket station, an outsourcing company that helps real estate businesses hire experienced virtual assistants. And in just a minute, we're going to speak with Greg about improving your process with virtual assistants.

If you run a real estate business and want to grow... VA staffing with Rocket Station could be an awesome fit! In this interview we talk with Greg Brooks all about how using VA's for your real estate business works. Including who should be using a VA and when in your real estate business growth.

Are there tasks you do on your day-to-day that could be delegated or outsourced?In this episode of The Real Estate Mindset podcast, we chat with guest Greg Brooks about the different ways real estate business owners can benefit from hiring a virtual assistant. From underwriting to cold emailing, there's a lot of tasks that can be systemized and handed over to a virtual assistant to take care.Greg also shares  why he believes he is successful, his current book recommendations, and what his morning routine is like. What we discuss:02:04: About Greg05:08: How does Greg's business work?09:45: What kinds of staff does Greg offer?11:47: What the user experience like?16:17: What plans does Greg have for Rocket Station?23:06: What is Greg's morning routine?23:42: What books does Greg recommend?25:19: What's Greg's experience with mentorship and coaching?27:51: What is Greg's definition of success?30:02: Why does Greg believe he is successful?32:45: Where can you learn more about Greg?To learn more about Greg:Website: https://rocketstation.com/ LinkedIn: https://www.linkedin.com/company/rocketstationteamTo learn more about the Multifamily Playbook Online Course:Visit www.ericnelsoncoaching.com

Greg is a partner in Rocket Station and oversees business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.Main Points:The importance of delegation and why Virtual Assistants can help.Why you should process map your operations before hiring.Outsourcing and the competitive edge it gives your business.Responsible Outsourcing for Property ManagersUtilizing Virtual Assistants to Streamline Operations EffectivelyHow Routine Awareness of Your Time and Energy Can Cultivate SuccessConnect with Greg Brooks:brooks@rocketstation.comgreg@rocketstation.com5017331181https://rocketstation.com/https://www.linkedin.com/in/gregbrooks711/

Time can be a real estate agent's biggest friend or biggest enemy.  If you have tasks that are a giant time suck and pay you no money it may be time for a virtual assistant. Greg Brooks of Rocket Station joins me today to discuss what a virtual assistant can do for you, how much it costs and why it might just be the cheapest and best fix for your business.Don't forget to like us and share us!Gary* Gary serves on the South Carolina Real Estate Commission as a Commissioner. The opinions expressed herein are his opinions and are not necessarily the opinions of the SC Real Estate Commission. This podcast is not to be considered legal advice. Please consult an attorney in your area. 

In this podcast episode, we have a special guest - Greg, a partner at Rocket Station who has extensive experience in leading teams across various industries and working with Fortune 500 companies. We'll be diving into the topic of sales and marketing alignment and the importance of restructuring and implementing effective strategies. Despite the belief that sales and marketing alignment issues have been solved years ago, Greg believes that there is still a need for realignment in these areas, and he will be sharing his insights on why this is necessary. Tune in to learn from Greg's expertise and gain valuable insights on how to improve your sales and marketing alignment.  

It can be a big step handing over your social media channels to a freelancer or outside agency, it's the public face of your brand so how should we be going about it and what questions should we be asking.This week I'm talking to Greg Brooks the Chief Growth Officer at Rocket Station who specialise in finding expert virtual assistants and freelancers to help grow your business.You can find Greg on LinkedIn and Rocket Station on their website and book a call with them here.Can I quickly mention that Not Another Marketing Podcast is totally ad free and I'd love it if you could give the pod a quick shout on social media and subscribe via your podcast app.Check out more episodes at https://www.jtid.co.uk/podcasts

Welcome to Not Another Marketing Podcast. This week we're talking about outsourcing your social media with the Chief Growth Officer at Rocket Station, Greg Brooks. Stand by for a heap of insight.

We are joining today with Greg Brook, living in Dallas, helping clients from across the world by providing them with train professional VA and also embarking on his own way to real estate, and how a successful flipping team in Jacksonville used a cold calling team of 15 people for 6 months, resulting in 370,000 outbound calls and $3.6 million netted.In this podcast, we will be exploring:Virtual assistants can help real estate professionals automate businesses, limit liability, reduce risk, and increase profitability.Rocket Station is a virtual staffing company that provides trained virtual assistants from the Philippines to the real estate industry.Investing in training virtual assistants is crucial for success, and they should be treated with the same level of importance as physical employees.Having clear goals, outcomes, and standard operating procedures (SOPs) is important for holding employees accountable and ensuring productivity.Simple out-of-the-box CRM solutions can be effective for real estate businesses, and working with a virtual assistant can help manage technology and automate processes.Investing in systems, training, and technology can turn every hire into an asset to the business.It is important to track and delegate tasks to prevent burnout.A successful flipping team in Jacksonville used a cold calling team of 15 people for six months, resulting in 370,000 outbound calls and $3.6 million netted.About Greg Brooks:Greg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.Connect with Greg Brooks:Website: www.rocketstation.comWebsite: https://kitcaster.com/greg-brooks/Email: greg@rocketstation.comFacebook: RocketStationLeadersLinkedIn: RocketStationTeamYouTube: RocketStationLeadersOnceHub: Discovery Call with AlexConnect with Danielle Chiasson:Website: https://letsgetrealestatepodcast.com/LinkedIn: https://www.linkedin.com/in/daniellechiasson/Facebook: https://www.facebook.com/DaniChiassonInstagram: https://www.instagram.com/letsgetrealTikTok: https://www.tiktok.com/@danichiassonBook in a call: https://calendly.com/strategicsuccess/lets-get-real-estate-20-min-chat Listen in and subscribe for more.You can also leave us a review and of course, don't forget to share.

Every business owner has considered hiring remote assistance to grow their business, but everyone who has ever tried knows that it can be more complex than it may initially seem. Our guest today is here to shed some light on the topic. In this episode, we welcome Greg Brooks, Director of Business Development at Rocket Station. His company is a remote staffing agency dedicated to providing virtual assistants for people in the real estate investing space. He has a wealth of experience and knowledge regarding virtual assistants and how to leverage them to benefit businesses. Greg discusses the process of virtual assistant work, the benefits it can provide, and the potential pitfalls that can arise. Tune in to get valuable insights on effectively managing and utilizing virtual assistants to boost your business and take it to new heights.  Key Takeaways: [01:01] Introducing Greg Brooks and Rocket Station [04:05] How Rocket Station differs from other VA service companies [08:24] How Rocket Station manages the potential language barriers common in outsourcing work [12:01] Why the Philippines over other countries? [13:37] Common tasks in the real estate investing space that VAs can help with [17:39] Deciding which roles in the company can be done by people closer to home and which roles to outsource [20:53] Hiring, aligning, and training virtual assistants [28:17] Ballpark cost of hiring outsourced assistants [30:31] Why it's still necessary to learn and develop your process before venturing into hiring virtual assistants [33:41] Rocket Station success stories [36:17] Learn more about virtual assistant work and connect with Rocket Station   Guest Resources:Rocket Station Website: rocketstation.comVA Development Resources: discovery.rocketstation.com Show Links:  Living Off Rentals YouTube Channel -https://www.youtube.com/c/LivingOffRentals Living Off Rentals Facebook Group -www.facebook.com/groups/livingoffrentals Living Off Rentals Website -www.livingoffrentals.com Living Off Rentals Instagram -www.instagram.com/livingoffrentals Living Off Rentals TikTok - www.tiktok.com/@livingoffrentals

Some of the largest and most successful home inspection companies in the country are using VA's. Would this option work for you and your business? Greg Brooks from Rocket Station thinks so, and he explains why.Try our home inspection APP

Whether you're trying to scale your business or simply improve efficiency, many agree that maximizing your team's time is critical. One of the best ways to ensure everyone's time is used effectively is to go through a practice called process mapping. On this episode of Beyond Rent, Greg Brooks of Rocket Station joins us to talk about how his company uses process mapping with clients that employ virtual teammates. Listen in to learn how fine tuning and documenting your processes can change the trajectory of your business.Learn more about Rent Manager's industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.You can learn more about Greg Brooks on LinkedIn and Rocket Station on their website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/421   Rocket Station Virtual Assistants Do they speak English? In this episode, Rocket Station Virtual Assistants' chief growth officer candidly shares how this question pops up way too often every time he talks to companies that are curious about acquiring outsourced services. In a span of 40 minutes, Derek and Greg exchange their experiences by answering questions like this. Both of them agree that everyone has a general idea of outsourcing, but the concept is so complex that many questions surround it.  While both have in-depth knowledge of outsourcing and years of experience to back it up, their lines of expertise are very different. Derek is focused on generalist outsourced service, and Greg caters to a specific market. Interestingly, their conversation gives a 360-degree view of the outsourcing industry.      References: Web: Rocketstation Email: discovery@rocketstation.com Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.  

Want to become financially free through commercial real estate? Check out our eBook to learn how to jump start a cash flowing real estate portfolio here https://www.therealestateinvestingclub.com/real-estate-wealth-bookIn this episode of The Real Estate Investing Club I interview Greg Brooks, Greg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.. Greg Brooks is a real estate investor who has a great story to share and words of wisdom to impart for both beginning and veteran investors alike, so grab your pen and paper, buckle up and enjoy the ride. Want to get in contact with Greg Brooks? Reach out at Website: www.rocketstation.com LinkedIn: https://www.linkedin.com/company/rocketstationteam/.Enjoy the show? Subscribe to the channel for all our upcoming real estate investor interviews and episodes.************************************************************************GET INVOLVED, CONNECTED & GROW YOUR REAL ESTATE BUSINESSLEARN -- Want to learn the ins and outs of real estate investing? Check out our book at https://www.therealestateinvestingclub.com/real-estate-wealth-bookCONNECT -- Want to join one of the most active Facebook Groups for Real Estate Investors? Click here to join: https://www.facebook.com/groups/2940993215976264PARTNER -- Want to partner on a deal or connect in person? Email the host Gabe Petersen at gabe@therealestateinvestingclub.com or reach out on LinkedIn at https://www.linkedin.com/in/gabe-petersen/WATCH -- Want to watch our YouTube channel? Click here: https://bit.ly/theREIshow************************************************************************ABOUT THE REAL ESTATE INVESTING CLUB SHOWThe Real Estate Investing Club is a podcast and YouTube show where real estate investing professionals share their best advice, greatest stories, and favorite tips as a real estate investor. Join us as we delve into every aspect of real estate investing - from self-storage, to mobile home parks, to single family flips and rentals, to multifamily syndication!#realestateinvesting #passiveincome #realestateSupport the show

Why does outsourcing make sense in America, when so many jobs are being lost?  With a recession looming and the cost of goods and services skyrocketing in the United States, many businesses can gain a competitive advantage by outsourcing in order to save their business, cut costs, and improve overall customer satisfaction. Technology, call centers, human resources, and manufacturing are some of the industries that frequently outsource. On this episode, I will introduce you a company that focuses primarily on the real estate industry, a niche that few people would consider outsourcing their work to. However, if you are a real estate investor, property manager, realtor, or broker, this solution may be worth considering!  If you're interested in jobs abroad or working remotely, this is a discussion worth listening to. We will discuss the benefits of outsourcing as well as how to keep employees engaged when they are remote. Meet Greg Brooks:   Greg is the National Director of Business Development at Rocket Station, an outsourcing firm that assists businesses in hiring skilled virtual assistants. Greg has over a decade of sales, marketing, and business development experience. We will discuss the motivation for outsourcing business components overseas and how it provides companies with the competitive advantage they may require to succeed. https://rocketstation.com/ About this podcast: Jess Get Hired is for jobseekers, hiring managers, and business leaders looking to get ahead of the competition.   Jessica Fiesta George is a talent leader with nearly 20 years of experience. She currently advises private equity backed firms on scalable recruiting processes and develops strategies for them to help with talent attraction and retention. learn more and connect: https://linktr.ee/jessgethired --- Send in a voice message: https://anchor.fm/jessgethired/message Support this podcast: https://anchor.fm/jessgethired/support

Greg Brooks runs Rocket Station, a company that manages over 2,000 virtual assistants that helps real estate agents, investors, brokers, and others in the real estate industry. Having a virtual assistant who is trained specifically for the real estate field enables those in the industry to more quickly scale up, be more effective at their job, and more efficient with their time. Rocket Station does a six-week hiring process for each virtual assistant, who are based in the Philippines and have at least five years of professional experience. Most can be hired for just $10 an hour and can be scaled up as needed.  Join Greg Brooks and Host Dan Lesniak as they discuss… ∙ How virtual assistants can help business owners not work in their business but on their business ∙ How Rocket Station finds, trains, and manages the virtual assistant talent for you ∙ The training and hiring process that familiarizes virtual assistants with the real estate industry ∙ The purpose of hiring staff and assistants and how they can help you grow and scale QUOTES TO SHARE

Greg Brooks is the head of marketing for one of the top real estate virtual assistant hiring and staffing companies in North America, Rocket Station. Their company has helped place over 1000s of VAs for real estate agents, investors, and entrepreneurs to help them outsource tasks in their business so that they can scale their incomes and have more time to put back into their lives. In our podcast, Greg shares with the audience when is the best time for a real estate agent to hire a virtual assistant in their business and the best practices when it comes to locating and hiring a virtual assistant for maximum efficiency. Greg also addresses the argument of technology vs VAs and talks about how realtors can use both at the same time to best scale their business. Find out everything you need to know about hiring and working with virtual assistants in your business as a realtor and listen to my interview with Greg! You Can Find Greg @: Website: www.rocketstation.com Youtube: https://www.youtube.com/channel/UC9f-e_Dc-CjWut3R8E20Xow Facebook: https://www.facebook.com/rocketstationleaders LinkedIn: https://www.linkedin.com/company/rocketstationteam/ TikTok: https://www.tiktok.com/@rocketstation Instagram: @rocketstationteam

Have you ever wondered what the best business growth strategy is? Greg Brooks joins us to talk about how employing a real estate virtual assistant can help you take your business to the next level. Connect with us to learn about your endless chances for success!Key Takeaways to Listen forThe benefits of leveraging VAs for your businessHiring your first VA: Costs and processesWhat type of tasks can you outsource to VAs?Strategies to maintain confidentiality and security for your businessResources Mentioned in This EpisodeFree Apartment Syndication Due Diligence Checklist for Passive Investor The four-hour workweek by Timothy Ferris/ paperback and hardcover About Greg Brooks Greg Brooks is a partner in Rocket Station and oversees everything from business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies and started selling multiple companies of his own.Connect with Greg Brooks Website: Rocket Station Email: greg@rocketstation.comConnect With UsPlease visit our website: www.bonavestcapital.com and please click here, to leave a rating and review!SponsorsGrow Your Show, LLCThinking About Creating and Growing Your Own Podcast But Not Sure Where To Start?Visit GrowYourShow.com and Schedule a call with Adam A. Adams.

Greg Brooks is a partner in Rocket Station and oversees everything business development and marketing. Greg and I discuss how to use virtual assistants to grow your real estate business. For more information or to get started in multifamily investing, please visit: https://www.multifamilyinvestingacademy.com/.

In this episode of the Real Estate Power Play Podcast, hosted by Mark Monroe, Ronald Walker, Marty Grizzanti, and Gabe Rodarte. Marty introduces Greg and shares a brief history of Rocket Station and how it works at the beginning of the episode. Since this business has been operating for almost seven years, the majority of its virtual assistants are based in the Philippines.In addition, the Real Estate Power Play Podcast, presented by Mark Monroe, Ronald Walker, Marty Grizzanti, and Gabe Rodarte. It is explained here why hiring good people, developing them, and holding them accountable is what makes business challenging but also rewarding. Greg states that sometimes the business is good, sometimes it's rough, but we have a lot of control and that is the evolution of becoming an actual business owner.In this episode of the Real Estate Power Play Podcast, hosted by Mark Monroe, Ronald Walker, Marty Grizzanti, and Gabe Rodarte, Greg offers some golden nuggets, one of which is to avoid hiring a virtual assistant if your business is struggling. He firmly stated that Virtual Assistants are not the solution for that specific problem. He also discusses how having clarity and being able to be a process driven team benefits a lot in order to help any business out and give people clear outcomes that they got to chase.On this episode of the Real Estate Power Play Podcast with Mark Monroe, Ronald Walker, Marty Grizzanti and Gabe Rodarte  talked about:● When would be the ideal time to hire a virtual assistant?● How can you keep your employees who work from home loyal to you?● The Importance of workplace in being a Virtual AssistantConnect with Real Estate Power Play Podcast Hosts:Facebook: https://bit.ly/3mMZcAiMark Monroe: https://linktr.ee/markmonroeRonald Walker: https://linktr.ee/RonniewalkerMarty Grizzanti: http://linktr.ee/MgrizzantiGabe Rodarte: https://linktr.ee/gaberodarte

Greg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.Connect with Greg Brooks!Website: https://discovery.rocketstation.comLIKE • SHARE • JOIN • REVIEWWebsiteJoin the REI Mastermind Network on Locals!Apple PodcastsGoogle PodcastsYouTubeSpotifyStitcherDeezerFacebookTwitterInstagramSUPPORT THE SHOW!Self Managing Your Rental Properties? Get 6 months of RentRedi for $1! Click this link!Get Exclusive Content on Patreon! • https://www.patreon.com/reimastermindGet $10 and Reduce Your Business Costs by Shopping at AppSumo • https://bit.ly/reiappsumoGet $10 Towards Your First Purchase at Drop • https://drop.com/?referer=3DC729"You can invest 10,000 hours and become an expert or learn from those who have already made that investment." - Jack

Greg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own. Connect with Greg Brooks! Website: https://discovery.rocketstation.com (https://discovery.rocketstation.com) LIKE • SHARE • JOIN • REVIEW http://reimastermind.net/ (Website) https://reimastermindnetwork.locals.com/ (Join the REI Mastermind Network on Locals!) https://podcasts.apple.com/us/podcast/rei-mastermind-network-real-estate-investing-strategies/id1227366661 (Apple Podcasts) https://podcasts.google.com/feed/aHR0cDovL3JlaXJvb2tpZXMubGlic3luLmNvbS9yc3M (Google Podcasts) https://www.youtube.com/channel/UC_6OpKSfSGvgGDG1qtBQw9Q (YouTube) https://open.spotify.com/show/4P66jm0Q4PMl7OoZzHMUUZ (Spotify) https://www.stitcher.com/show/rei-rookies (Stitcher) https://www.deezer.com/us/show/2148782 (Deezer) https://www.facebook.com/REIMastermindNet (Facebook) https://twitter.com/rei_mastermind (Twitter) https://www.instagram.com/reimastermindnet/ (Instagram) SUPPORT THE SHOW! Self Managing Your Rental Properties? https://app.rentredi.com/signUp/JCH191 (Get 6 months of RentRedi for $1! Click this link!) https://www.patreon.com/reimastermind (Get Exclusive Content on Patreon! • https://www.patreon.com/reimastermind) https://bit.ly/reiappsumo (Get $10 and Reduce Your Business Costs by Shopping at AppSumo • https://bit.ly/reiappsumo) https://drop.com/?referer=3DC729 (Get $10 Towards Your First Purchase at Drop • https://drop.com/?referer=3DC729) "You can invest 10,000 hours and become an expert or learn from those who have already made that investment." - Jack

Are you doing the right activities? Are you doing enough of them?How much time and money are you spending on those activities? Are there ways to do the necessary quantity of activities at a lower cost (in both time and money)? This interview with Greg Brooks of Rocket Station, a Virtual Assistant company based out of Dallas, TX, will help you work through these questions while looking at how VAs can help you grow your business.Links:Full episode with video, audio, timestamps and full transcription—Explore past episodes: thinkbiggerre.com/podcast/Download my international best-selling book, The Upstream Model, here: justinstoddart.com/freebookIf you enjoy the podcast, please leave us a short review on Apple Podcasts.  I love reading reviews and engaging with our community.Follow Justin:Instagram: instagram.com/justinstoddartFacebook: facebook.com/justincstoddartYouTube: youtube.com/c/justinstoddartRateThisPodcast.com/thinkbigger

Welcome back to the How To Scale Commercial Real Estate Podcast today we have Greg Brooks! Greg is a partner in Rocket Station and oversees everything business development and marketing related.   [00:01 - 09:47] Rocket Station: Affordable, World Class Talent for Virtual Staffing Rocket Station offers affordable world-class talent for startups, passive investors, and established teams. They help solve the people and process problems that many entrepreneurs face when hiring virtual staffers. Helping Investors figure out the process whether it's soliciting funds, finding deals, or managing properties. Rocket Station's team is good at starting at the finish line and crafting an ideal outcome for their clients.     [09:47 - 14:41] Total VAs nearly 250 Employees in the Philippines How a company can improve efficiency by hiring virtual assistants, and offering advice on how to find the best candidates. Virtual assistants can be used for a variety of tasks, including back-end operational work such as sales and marketing. Greg recommends vetting candidates thoroughly before hiring them, in order to ensure that the role is properly suited for the individual.   [14:41 - 19:46] 250 Employees of Virtual Assistance Company Put Their Skills to Use for Good Greg believes that VAs can perform well when processes are set up correctly.   You can leverage talent overseas. And it's all about  the time you put into finding those people  Great technologies today are hard for anybody in real estate and Greg's company is able to plug in and help them with their difficulties. [19:47 - 16:54] Closing Segment Reach out to Greg!  Links Below -----------------------------------------------------------------------------   Tweetable Quotes:“There really isn't anything that a VA cannot do when set up correctly” - Greg Brooks Connect with Greg Brooks by visiting their website www.rocketstation.com Connect with me:   I love helping others place money outside of traditional investments that both diversify a strategy and provide solid predictable returns.     Facebook   LinkedIn   Like, subscribe, and leave us a review on Apple Podcasts, Spotify, Google Podcasts, or whatever platform you listen on.  Thank you for tuning in!   Email me → sam@brickeninvestmentgroup.com Want to read the full show notes of the episode? Check it out below: [00:00:46] Sam Wilson: Greg Brooks is a partner in Rocket Station and oversees everything business development and marketing related. Greg, welcome to  [00:00:52] Greg Brooks: the show. Hey, thanks so much for having us. We appreciate the  [00:00:55] Sam Wilson: time. Hey, man. Yeah, The pleasure's mine. Greg, there are three questions I ask every guest who comes in the show. In 90 seconds or last, can you tell me where did you start? Where are you now, and how did you get  [00:01:03] Greg Brooks: there? For sure. So actually I started in Canada, so I now live in Dallas, Fort Worth. There was a soccer player in college. Ended up coming down here, meeting my wife, having a couple of American rug rats and, and staying here. Where I'm at, where I'm at now, Dallas Fort Worth, we run one of the largest real estate virtual staffing companies in the country. So myself as well as my three other partners , we're based here servicing or. Clients all over the us, Canada, and a and a few overseas as well. And what, what was the last one? I'm running outta time here. . ,  [00:01:29] Sam Wilson: You're almost out. Where'd you start? Where are you now? And how'd you get there?  [00:01:33] Greg Brooks: How'd I get here? So get here I was your your, I feel like probably like a lot of your listeners, I was your typical kind of entrepreneurial minded sales guy who kind of guy came outta college, started, sold a couple businesses, had six jobs, Left all six and then ended up, you know, with some great partners, kind of building a very unique business here, here at Rocket Station. [00:01:53] Sam Wilson: Started and sold a couple businesses. What industry was that? Or industry?  [00:01:58] Greg Brooks: Actually, hospitality. So we kind of forgot fresh outta college. Couple years outta college, kind of was trying to figure out my next path. And me, and me and my, one of my best friends from, from college had the opportunity of, of purchasing a, a restaurant. And we had, you know, all throughout college worked in, in restaurant management. We've been bartenders and. We're like, Hey, let's do it. We're 25, we got the world figured out. We, we can run a how hard can be to run out, run a bar in a steakhouse, and ended up doing that for a few years, which was fun. Yeah, absolutely. And  [00:02:22] Sam Wilson: I think everybody, everybody should at some point be in the food service business. Oh one will make you a lot nicer to the people who are serving you. And two, there's just nothing quite like that grind. Where you're like, Okay, I'm getting my teeth kicked in and we just gotta keep moving. So it's yeah, not a business. I would, it's not for the faint of heart, I'll say that. So that's that's really, really cool. Glad to hear that. Let's focus here on Rocket Station Real Estate, virtual assistant company. Five years ago you said the company was formed, or five year years ago you joined. Yeah, so I,  [00:02:58] Greg Brooks: I joined a four years ago, Company was founded five years ago. There had been a couple other brand names and then when we decided to focus on just real estate specific staffing broke off and launched one of my partners launched the the Rocket Station brand.  [00:03:10] Sam Wilson: Got it. Tell me the challenges you guys have run into. So what, oh, one, find out the problems you guys solve in the real estate industry, but maybe before we get there, I'd love to hear about the organic and or non-organic growth you guys have had inside of your own company. The challenges building it, the challenges finding clients, the challenges, meeting market demand, I mean, Walk us through your business  [00:03:32] Greg Brooks: and how you've grown it. Definitely not to mention, most of our growth has come through this crazy thing called covid, which hopefully we're now finally on the other side of. But yeah, so we really, our market calling was, you know, I'm sure a lot of your listeners, I'm sure maybe even yourself, you've leveraged virtual assistance or remote employees, whether they're overseas or just in other parts of the country. The problem with that is, When you're a real estate investor, there's a lot going on. You know, whether you're just a passive investor who you're trying to work the nine to five and do some deals, join some funds kind of in your free time, or if you are full time and you're running an office or if you're just a one or, or two woman show man or woman show. It's, it's really tough. There's a lot going on in real estate and a lot of investors get into real estate because they are kind of. That, that go getter, entrepreneur type. Right? And, and eventually there comes a time when to really either make the money that you wanna make or to enjoy the lifestyle that most people get into for investing. You have to hire people. And where my partners and I, where we saw a big gap was, And this came from, from Rob, our, our, our current CEO and the original founder of the company. He I mean he, he built a large team locally in Dallas about 12 years ago, you know, and kind of woke up one day and was like, I'm working harder than I've ever worked. It's cool that we're, we're, we're knocking down all this deals and doing all this business, but I've got 80 some odd employees in an office that I'm responsible for their outcome and their wellbeing and making sure the marketing hits and making sure we have properties to acquire. And started to be like, there has to be a better way to do this. Right. He was working harder. And really not making that much more money than when he was a 22 year old flipping houses in, in North Dallas. So that's when he really started to look at this virtual staffing piece. And, and really what we offer is number one, just affordable world class talent, right? There's, it's no, it's no secret that VAs can be so powerful because of just the affordability of it. Whether you're a startup, whether you're a passive investor, whether you've got an established team, you can offset skill sets or hire more people than if you would typically. Hire locally and, and when done the right way, you can hire people just as talented. But the other thing that we help to solve for all of our clients is when you hire people, and we've both done it, there's usually a lot of process and clarity that you need to provide that person in terms of what do you want them to do, and then more importantly, how you want them to do it. And the big gap that we saw having been in real estate ourselves was a lot of investors. Had an opportunity or needed to hire someone and they went to the person first and hired somebody, rather than looking at their own internal processes and why they needed to hire it. So at Rocket Station, we not only act as your hr, you know, we vet through thousands of applicants every single month and train them on real estate specifically. But we also work with each and every entrepreneur. And go through and document and kind of download the process, the systems, the structure that you want to hand over to your virtual teammates. So it really helps solve the people and the process problem that we're all trying to figure out as we, as we grow our investment businesses. Man,  [00:06:18] Sam Wilson: you hit the nail on the head there when it comes to that process mapping. When it comes to bringing on, and I'm guilty of it, bringing somebody on before I really knew what they were doing. Like, you know what? I know I have this need, but I don't really know even how to get it filled. So, which is a unique, I guess, a unique challenge in its own right, cuz sometimes there are those processes that we already know intimately and we have to train somebody else on them getting that documented. That's, I think that's an easier hill to climb than the one, And, and I'm gonna use myself, you're gonna throw myself under the bus here on this, right? Like this is a daily real estate podcast. I am not a social media guy. I don't know how to get more likes, follows. I, I, I don't know any of that stuff. So I had to bring somebody on that had a, a pretty good understanding of it and they had to kind of craft their own job, which is even a doubly, I think, harder thing to do where it's like, Hey, look, this is what I kind of want this to look like, but I need you to go out there and figure it out and bring this back and say, and we'll refine this process as we go. Walk me through a, a, maybe a better way if there is one, to do that when somebody doesn't necessarily know what the process is, they just wanna know what the final product ought to look like. Or at least somewhat familiar with what it should  [00:07:30] Greg Brooks: look like. Yeah, no, definitely. And, and you, you kind of hit it, hit the nail in the head there. We like to start the finish line, right for every investor, whether you know exactly what the process is, cuz you're doing it, whether it's soliciting funds, whether it's finding deals, whether it's managing a property. or if it's something that's just totally your blindside, where you're trying to offset your skill sets. Yeah. We like to start the finish line. Keep it very simple because every entrepreneur, they know like where they want to get to. That's usually why you're hiring, right? There's an area and issue. There's somewhere that you wanna, that you're striving to get to. So our teams, what they're really good at is starting at that finish line, you know, what does the ideal outcome look like? What are you trying to get to? What does your current team structure look like? Who currently is in charge of this, if anybody? And just start with those basics, keeping in mind that, hey, this is where we're trying to progress to. And then you're right, it kind of goes to one of two ways. If it's just one of those routine process, and we all have those tasks every day that we come in that we dread doing, or that we've got someone on staff that we know they should be doing this, but they're stuck behind the computer doing this. That's easy. We have a team that's very good at doing that deep dive and working with you to flush out each of those clicks, software CRMs, all the technology that goes into the day to day task of doing that job. If it's the other option where you know, maybe you don't know how to, how to promote yourself on social media, right? Or, or maybe. There's, there's gaps because you just lost your transaction coordinator and you're like, Sally, the transaction coordinator was awesome, but I had no idea what the heck she was doing. So now I kind of, I'm at, I'm at the start line. That's where our team is really good and where you get to leverage, I mean, almost 11 years of experience, five specifically in virtual staffing where we can help work through and piece that together and then, We, we see process development as always ongoing. So not only building the initial plan to get somebody in there who's the right skillset for the type of hire you need, but then having KPIs, having tracking, having workforce management in place on our end to then tweak and calibrate and adjust as that person starts working in the role. Right? Not being totally rigid, getting a plan in place, but realizing that you have to have the flexibility to really craft something so that in a month, two months, You've got somebody who's really autonomous and can really actually take that work, take those tasks off of, off of your plate. That's  [00:09:38] Sam Wilson: it, man. That's absolutely it. And I think it's always, I think, you know, finding the those KPIs that we're talking about, I mean, that's, where the rubber met the road for me. And I unfortunately had to burn through a couple people that I kind of assign this. And this is, you know, again, I. To air in my dirty laundry . But it's like I had to go through a couple people where you, you know, we went through the weekly KPIs and just things just weren't getting done. It was like, okay, this is craft your own job. This is what it should look like. . I don't know how you get it to look like that. I just know that that's what it should look like. And at the end of those, you know, three or four months of working, you know, it's like this is just not getting done. I've got a rockstar on my team Now. That understood the process and you kind of went, you know, went through that iterative, unfortunately, personnel process. How do you guys eliminate that? Cuz that's, I mean, that's such a drag and waste of time. For sure.  [00:10:24] Greg Brooks: And a lot of that comes down to that, you know, it's the genome wickman, the traction model, right? If you don't have a number to it, you can't manage it, right? So we really help our clients and, and really, I mean, even internally, I mean, I'm there of the partners in the business, I'm sales guys, so we're probably one in the same. Sam, where I'm, I'm good at talking. I can figure it out. I can jump in looking at the process to strategically, that's not my skillset. We have a team internally that. That helps us do that and kind of applies a little break pedal to say, Hey, it's all well and good that we need to hire 30 cold callers, or we need to hire six people for the transaction side or a social media manager, but like, what does that actually look like in a day to day? And that's where we try to be that. I mean, break pedal in, in a fast moving real estate world is an ugly word, but that's really what it is, right? It's, it's taking a little bit of time on the front end to really put some, some KPIs, some metrics, understand what the outcomes are and what those numbers are that would show that this role was successful or this person was successful, and then back into it. Because like you said, that saves going through 3, 4, 5 people and six months of training every time, right? You spend a little time on the front end, it sets everybody up for success, but I think more importantly, It allows you to be nimble as you tweak and adjust in the event that you're hiring a role that say you've never had before. It gives you a roadmap where you can say, Okay, let's try going here instead of there. Maybe that's the fix that we need. And then we really work closely with our clients to really partner and really. Act as a partner where we have a deep understanding of your organization and what you're trying to accomplish with each and every one of your hires, whether it's someone doing cold calls or if it's a executive assistant who's basically running the business right there beside you, where we we're really intimate in trying to make sure that we understand what all those outcomes are. I love it. I  [00:12:02] Sam Wilson: love it. Tell me this, Greg. You know, one of the things that I've heard, and of course I use virtual assistance gosh, I've had one. Va he was working with me for six years now, which is a lot of fun. It's great. And, and but one of the kit kind of push backs that I hear on the use of VAs is that there's only certain skills. You know, it's like, okay, it needs to be repetitive task needs to be, this needs to be that. The other, I disagree with that cause a lot of people are a lot smarter than I am. Not very hard to do, but they are. Tell me this, what's the, what's the most complex task or complex position you guys think that is able to be filled with a virtual assistant? [00:12:37] Greg Brooks: For sure. So I would say a lot of what we do is the backend operational type stuff. So whether it's sales, marketing you know, the, the, the executive assistant type role, transaction, underwriting, like all that stuff that takes time and has, you know, requires, you know, a heavy time investment is what we specialize in. I, I'm in the same boat that you are, that the unique thing. Kind of coming back to your question, like scaling through covid, how have you guys grown? Coming into Covid, Total VAs, as well as our internal employees. And we obviously have a big, all of our teams are in the Philippines, so we have a big, a big office over there. I mean, we were about a 500 person company in beginning, middle of 2019. As we sit here today, we're almost 2,700 people, 250 internal employees, and the rest all working for our clients. And we've done that. Like I said, as a fully blended multinational company where we've got almost 250 people in the Philippines that help run our business each and every day. So, like I said, I think what, what it comes . Down to, we work with vendors as well. Guys that you know from that can code custom websites and build custom API integrated applications like this. It's not usually the skillset that that varies, right? It's having the due diligence. If you're gonna use either a service like us or go on Upwork or hire them yourselves, you've gotta be able to vet and understand kind of. The role requires so you can get the right type of candidate, right, And, and you can, I mean, you can go online, you can get VAs for four bucks an hour, you can get VAs for 40 bucks an hour. So you've gotta look at it as, you know, not not approaching it as a cost savings method. And it definitely is. Right. But you've gotta look at what are the skill sets, what type of background, what questions do I . Need to be asking during that vetting. In order to get somebody with the right, one thing I would say is we sometimes work with or come across clients where they like want to have a business that they just said on autopilot and they don't wanna do anything. They just want, And, and for me, I haven't found that ATM machine yet where I can just say, Yep, go do this and make me money. Right. There always requires a little bit of work. So what I would say to everybody out there, The strategy, the vision of your company should always come from you. That's why you're the ceo, that's why you're the president, whatever title you have. But there really isn't anything that a VA cannot do when set up correctly. And when you find the right skillset in that person where, you know, these, these borders, these walls now of, of a normal office just don't exist. Right? You can leverage talent all across the us You can leverage talent overseas. It's, it's all about really just , the time you put into finding those people and then setting up the process. So that they can have clarity in what they do. I love it.  [00:15:09] Sam Wilson: I love it. I mean, it sounds to me like, like your, and again, you guys have 250 people that work specifically just inside of your company. It sounds like, to me, the, the limitation that we often hear from people saying, Well, they can't do X, Y, or Z, isn't because there's not the talent out there. It's because the job has not been clearly articulated and the requirements for that job just, they're just not there from the person actually looking at the hiring side. [00:15:34] Greg Brooks: Exactly, and, and just the time. Right? I mean, it's for a lot of people when they're hiring, it's usually one of two situations. There's either a huge opportunity that they're looking to scale their company, which means the investor's probably really busy or something's breaking and they're trying to put out fires, which also means they're probably busy. So like what a big value, I feel like of, of a service like ours or, Or just in general agency type virtual staffing companies. Is that HR component, right? There's a reason that HR professionals and major companies make a ton of money cuz people in human capital are, it's very important. So being able to put the time in, I mean, you can find any type of skill set all across the world at a price that you can afford, but you gotta be willing to put that time in on the front end or you know it's gonna come back to bite you on the back. Absolutely.  [00:16:17] Sam Wilson: In that, I think is one, one of the, one of the values I find in services like yours is that you guys spend the time vetting that. And again, I'm not here to, to sell you guys necessarily, but it, but it's true. I mean, cuz I've done it, I've spent plenty of time on up work hiring the wrong people. You know, one off jobs, maybe it's fine. Like I've got a, I've got a weird Excel sheet I'm working on right now. I mean, it's really wonky. It's like, Hey man, I need a guy, whatever he is, he might be 50 or 80 bucks an hour. It's fine. Fix it, make it pretty, and then be done. But for somebody that's a long term. Going through Upwork is just, Or I, What are some other services that are out there? I can't think of the other ones. It's, it's just kind of a, I mean, it's a gamble. Yeah. Like, Oh, okay, cool. Well that didn't work. Well that didn't work. I mean, total waste of time. So anyway, I love and  [00:17:01] Greg Brooks: unfortunately like VAs, their sold is almost like this robot in the industry, right? Everyone's. Got a va, everyone needs a va. It's like this, but like, it's, it's a person, right? Everybody's got different skill sets. You've gotta be able to find someone who's gonna be the right fit for your company. And, and like I said, don't, don't discount that. Don't think you can just go on a job board and pick the first candidate and they're gonna be the perfect match. You know,  [00:17:20] Sam Wilson: you certainly can't, you certainly can't tell me this. I mean, bringing on. So you said there's 250 in your company or 2,700 employees, so that's 2,450 virtual assistance that you guys have placed with other  [00:17:33] Greg Brooks: companies. How do you take care  [00:17:36] Sam Wilson: of them? Like what's your, what's your company's mission? What's your companies, How do you take care of the people that work for you?  [00:17:42] Greg Brooks: Yeah, definitely. So the, the cool part about our business is we do have a huge investment in not just providing great jobs for, for individuals in the Philippines, but also providing back to their to their own local neighborhoods, communities, everything that they have over there. So we have a great program called Rocket Station Cares. So every single month we do a local event. So we'll, we'll pick either a VA or, or, or a support team member, an internal team member, and we'll go to the local school in the, in the neighborhood. We'll go to a local food bank. We'll do a lot of community. Work. The thing that's unique for us, Sam, is that we were virtual before virtual was cool, if you wanna call it. Cool now. So what we've had to do is we've always had to be very intentional because we're fully work from home. We're, we have a small office just outside of Macca, but all of our teams all work remote from their home office. So we've always had to be intentional to get that touch in the skin, you know what I mean? Like, it's never gonna replace that. There's certain things you just can't replicate through a phone call or through a Zoom. So we do a lot of giving back. We try to do it through a, a feeling of philanthropy. We, we, we get into the neighborhoods, we get into the, to the local area of our virtual assistance or of our internal team members and give back to the causes that they care for. So it's fun, you know, we get to get a group of 150 people together to go. Donate 5,000 notebooks or 5,000 backpacks. You know, we, we just did a program like that last month and then after that, you know, we go have the food and the drink and we celebrate and we come together. So it, it's very intentional. It, it's something that I feel like a lot of companies are, are still trying to figure out with the hybrid or the remote or the work from home, but it's something that we really take. Pride in, and it's something that both from the effect it has on our virtual team members, but just our own internal culture, it's, it's really something special, right? When you can go and you can break bread and I mean, we have coming outta Covid, I mean there was, I mean probably what, eight, nine months, just like over here where there was limited, nobody was going out and our company almost doubled in size and to literally, One of the first events we had have 500 complete strangers come together and they all act like they've been neighbors for, It's, it's amazing. So it's, it's really cool. We have to be very intentional with it. You know, we're very op or you know, in tune with the fact that we do everything on Zoom and everything virtually. So we try to make it very special when we are, you know, when we are in person. That's really, really cool. I love that. I  [00:19:59] Sam Wilson: figured there was a story somewhere in there. I mean, when you're bringing that many people on that are that dedicated to what you guys are doing, there's, there's gotta be some . Sense of camaraderie and community that you guys have built, so that's really, really cool. Tell me this last question for you. What are the top five positions you guys find you're consistently hiring for? For  [00:20:16] Greg Brooks: sure. So top five for us. Number one would be like lead manager transaction coordination specialist. Within our pillars there's always some level of customer service, whether that's on the property management side or whether that's on the investor side. Social media management, like you mentioned, everyone knows they need to have a social media presence. Not a lot of people have the time to really do it. And then we do a lot on the, the bookkeeping, accounts payable, accounts receivable as well. And that's tho those are honestly kind of our. Course services that we offer. I mean, from the sales side, obviously everybody knows when you're cultivating a funnel, whether you're raising funds for a deal or whether you're trying to, to find property to acquire those touch points are crucial, right? You've gotta be able to make the 15, 16, 17 follow up and not a lot of people have time in their day or the team to be able to support that. And then we live in an Amazon world now, right? Where everyone wants a world class experience and they want it two hours ago. So being able to scale. That experience, still keeping it personable. Using some of the great technology out there is really tough for anybody in real estate right now. So we're able to really plug in and and help with that as well.  [00:21:15] Sam Wilson: That's fantastic. Greg, if our listeners wanna get in touch with you or learn more about Rocket Station, what is the best way to do  [00:21:21] Greg Brooks: that? Yeah, for sure. Head on over to discovery dot rocket station.com. We've got a lot of great resources, if anything kind of tickled your ears. Process development, system development screening. We've got tons of great resources for anybody who's interested in learning more about virtual assistance discovery dot rocketstation.com and we'll say we'll be able to take care of you. Awesome,  [00:21:39] Sam Wilson: Greg. Thanks so much. Have a great rest of your day.  [00:21:41] Greg Brooks: Thanks man. You too.

If you enjoyed this episode, or are enjoying the Scalable REI show overall, show your support by buying the Scalable REI team a cup of coffee: https://www.buymeacoffee.com/scalablereiGreg is a partner in Rocket Station and oversees everything business development and marketing. He joined the Rocket Station team with an immense background in sales and entrepreneurship, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. On top of this, he has worked for some of the top Fortune 500 companies as well as having started and sold multiple companies of his own.Helpful Links:https://rocketstation.com/Schedule a free consultation call with Greg today: Greg.Rocketstation.comBest Way to Contact Greg:greg@rocketstation.comBEST CRM THAT WE USE: Looking for the best all-in-one CRM to scale your real estate investing business? Use the link below to sign up today: https://www.gohighlevel.com/main-page?fp_ref=scalable-reiBEST PHONE SYSTEM THAT WE USE: Looking for an optimal online phone system that can forward to your cell phone, directly integrate to your CRM, and be leveraged for your remote virtual assistant team? If so, use this link to save $20 today when you open a new account: https://openph.one/referral/NpnZPxXVPN THAT WE USE: Need a VPN for your overseas VA to access certain websites? Get your first month for free by using this link here: https://ref.nordvpn.com/kVZShqLwaiGCOFFEE!!! If you feel this episode provided a ton of value, show your support by buying us a cup of coffee: https://www.buymeacoffee.com/scalablereiLET'S DO SOME DEALS!!! Contact Mason to JV/partner on deals or passively invest by either emailing him at mason@scalablerei.comSchedule a call with Mason by using this link here: https://calendly.com/mason-klement/30minFollow Mason on Instagram to learn additional real estate investing tips and tricks: https://www.instagram.com/mason_klement_scalablerei/NOTE: This description might contain affiliate links, which may pay our podcast a commission at absolutely zero cost to you.  Any commissions go toward the cost of producing each episode so we really appreciate your support.  In addition, depending on the vendor, you actually might even save money by using these links that you wouldn't have access to if you went directly to the vendor's website.

This week, Jake is joined by Greg Brooks, the National Director of Business Development at Rocket Station. Greg's expertise lies in process, development, and staffing. Greg is here to share his immense amount of knowledge about scaling a business, how Rocket Station can be beneficial to you, and how YOU can make your business PROCESS DRIVEN! Tune in to an episode you won't want to miss!   If you own a home service company that accepts credit cards from customers, reach out to our sponsor Pair Payments to learn how to increase your profitability by eliminating your merchant processing fees! Visit www.pairpayments.com to learn more.

Hiring the best talent for your real estate business should not be a challenge. Rocket Station offers an affordable way to find world-class, real estate-trained, virtual teammates who can handle the day-to-day, freeing you to make an even bigger impact on your business. Director of Business Development Greg Brooks sits down with us to talk about all things outsourcing, how an offshore team can help reduce operational costs and maximize profits and work efficiency, and how the industry would benefit from building a global workforce. [00:01 – 05:11] Opening Segment Greg introduces Rocket Station and their unique startup story The need for an outsourcing service  in the real estate industry    [05:12 – 12:33] Leveraging Outsourcing at a High Level The first thing to look at before outsourcing: operational inefficiencies Rocket Station helps business owners find affordable back office team support How they were able to hire and onboard offshore talent Prioritizing the HR component, including vetting and training Why the Philippines is an outsourcing destination Collecting data points from the candidate before pairing them with a client Busting myths about outsourcing VAs can do more than just manage your calendar There are a lot of office tasks that you can do virtually    [12:34 – 20:48] The Importance of Business Systems and Processes Having standardized systems and processes and clear job responsibilities and SOPs ensure successful outsourcing The stabilization of back office functions can make an organization more resilient How outsourcing can enable people to do their jobs better and improve retention Outsourcing can take away mundane tasks from property managers and let them focus on resident experience   [20:47 – 25:09] Closing Segment Greg on the future of the company: being the end-to-end service and technology provider for outsourcing Connect with Greg through RocketStation.com and schedule a call on discovery.rocketstation.com.   Let's Connect! You can connect with me, Jeff Hoch on LinkedIn to look into Smart Building and Smart Apartment Technologies.   LEAVE A REVIEW + help someone who wants to know more about Industry Leaders in the Property Technology and Real Estate Industry. Your ratings and reviews help get the podcast in front of new listeners.   Tweetable Quotes: “Being able to triage a lot of that, not lower level but very time-consuming, task-based work with offshore teams can just be a huge value source for a lot of our clients.” - Greg Brooks   “What we really feel like the number one question you have to ask, whether you're looking to outsource or looking to leverage talent from across the US, is what are your systems and processes?” - Greg Brooks   “How do I scale a world-class tenant experience? I think like a lot of that is hiring great people on-site, but then also making sure you're putting those people in a position where that can be their core focus.” - Greg Brooks  

Schedule a conversation with Greg Brooks at  Rocket Station to see you can accomplish more in your personal and professional live without doing the tasks your self! There is more to do in your business that you or staff have time to do. The fastest, simplest and most cost effective way to more time and profit is to outsource important yet burdensome tasks to a virtual assistant or VA.Greg Brooks is the master of placing the right person with the right skills in the right position at the right price.A discovery call with Greg is FREE and worth a fortune!As a media-active educator,  show host Wally Conway has been a regularly featured expert on the HGTV series “House Detectives”, co-hosted of the DIY Network series “Finders-Fixers”, is host of “The Home and Garden Show” radio show on WOKV and host of "SOLD in St Augustine" on WSOS Wally writes routinely and authored #1 Amazon Bestseller “Home Inspection Secrets of the Happy Home Inspector”.   Wally is a graduate of the U.S. Naval Academy, retired Navy Pilot, licensed contractor, home inspector, energy auditor, media expert, and entrepreneur who founded HomePro Inspections in 1994. As Founder/President of HomePro Inspections , Primo Pest Control and Monument Commercial Building Inspections, Wally has personally performed over 5,000 home and building inspections, numerous energy audits and infrared evaluations. Monument and HomePro Inspections combined with Primo Pest have performed over 40,000 inspections!  Wally serves on the education staff at Florida Realtors, is a GRI Instructor and a One Thing Certified Trainer. Credentials earned include LEED AP, LEED Green Rater, HERS rater, AEE Commercial Energy Auditor, RESNET HESP, BPI Building Analyst, and Kansas City Barbecue Society Certified Barbecue Judge.

Robert Nickell is an entrepreneur and CEO of Rocket Station, specializing in outsourcing and virtual staffing for small to medium size businesses. Operating in Dallas since 2013, Robert through his company Rocket Station has helped mid-sized businesses hire virtual teams with efficiency and profitability long before the pandemic. He started his career as an entrepreneur in the real-estate industry which positioned him to support several entrepreneurs and businesses struggling with staffing and human resources. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Robert Nickell: Website: https://rocketstation.com/ Twitter: https://twitter.com/RocketStationVA Instagram: https://www.instagram.com/rgnickell/?hl=en LinkedIn: https://www.linkedin.com/in/robert-nickell

He is the Founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Rocket Station helps businesses hire virtual teams with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource the rest. When not helping clients build better businesses, you'll find Robert traveling the world or playing with his nephews in Dallas. Let's see how he Get up, Dress up, and Show up! CONNECT WITH HIM https://rocketstation.com/ Personal transformation takes time, subscribe now, and let's grow together!  ----------------------------------------­­­­­­­----------------

In this episode of the Road to Growth podcast, we are pleased to introduce you to Robert Nickell. Robert is the Founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Operating in Dallas, FT Worth since 2013, Rocket Station helps small to mid-size business hire virtual teams with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource the rest. Robert started his career as an entrepreneur in the real estate industry which has positioned him to support many real estate entrepreneurs and established firms who are struggling with staffing and human resources. Robert and his team's strength in evaluating best practices and efficient ways to staff capacity has continued to propel the company.   Learn more and connect with Robert Nickell by visiting him on Linkedin: https://www.linkedin.com/in/robert-nickell/     Be sure to follow us on Twitter: Twitter.com/to_growth on Facebook: facebook.com/Road2Growth   Subscribe to our podcast across the web: https://www.theenriquezgroup.com/blog Spotify: https://spoti.fi/2Cdmacc iTunes: https://apple.co/2F4zAcn Castbox: http://bit.ly/2F4NfQq Google Play: http://bit.ly/2TxUYQ2 Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA?view_as=subscriber   If you are looking to be a Guest on Podcasts please click below  https://kitcaster.com/rtg/  For any San Diego Real Estate Questions Please Follow Us at web: www.TheEnriquezGroup.com Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA or Call : 858 -345 - 7829 Recently reduced properties in San Diego County * Click **** bit.ly/3cbT65C **** Here* ****************************************************************************

your host, John Laurito, talks with Rob Nickell of Rocket Station. Rocket Station helps businesses hire virtual teams with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource the rest. When not helping clients build better businesses, To learn more about Rob's work, visit https://rocketstation.com/ (https://rocketstation.com/) If you'd like to be a guest on Tomorrow's Leader Spotlight, click https://beaguest.johnlaurito.com/apply (HERE)

In this episode with Robert Nickell, we talk about money, lessons from childhood, and leveraging your highest and best use of time.  About Robert Robert Nickell is the Founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Rocket Station helps businesses hire virtual teams with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource the rest. When not helping clients build better businesses, you'll find Robert traveling the world or playing with his nephews in Dallas You can find Robert Nickell at: https://rocketstation.com

Our guest today is Robert Nickell, serial entrepreneur, real estate investor, and founder and CEO of Rocket Station. In this special conversation, we talk about Robert's career journey, how he built Rocket Station, and how it helps empower entrepreneurs. At the end of the episode, we also get to know Allison's personal assistant, Jaja, who talks about her experience at Rocket Station. Don't miss out on this action-packed episode! Learn more about Robert and his story at: www.growingcareersandcompanies.com. “I didn't care about cars and having a fancy lifestyle. I wanted to have freedom and control of my time.”   03:27 Robert started his career in real estate. He always wanted to be an entrepreneur and to have more freedom, but he worked long hours as a real estate investor. Through a mentor, Robert learned about leveraging virtual assistants in the Philippines and he decided to try it.   Although his initial experience was rocky, Robert learned a lot about outsourcing and optimizing his process to get optimum results. This ultimately led him to open his own hiring and outsourcing business, Rocket Station in 2013. “The right people in the Philippines servicing the right clients in the US, and we get to bridge that every day. There's not a whole lot more fulfilling than that.”   17:47 Allison is a client of Rocket Station, and she shares her experience working with the company and how much it helped her business grow.   Back in 2019, when Allison left her corporate job to become an entrepreneur, she did everything by herself. By 2020, she knew that she needed some help in order to continue growing. Allison started working with Rocket Station and met her virtual assistant, Jaja, and the connection has been wonderful for both of them.   Robert is very passionate about Rocket Station's customized approach to each of their clients, and the quality of their team members supporting their clients. The Final 3 Questions     What is the lesson that has taken you the longest to learn?   That he doesn't have to do everything by himself in his business. He did that for many years and it limited him in many ways.     What are the 2 principles from the Growing Careers & Companies Framework that resonate the most with you?   Values and Community. Rocket Station is a value-driven company and its mission statement is “enhance lives through better business.” Their core values are very important for them. Community is also crucial for Robert. His favorite phrase is “success is in the agency of others”.     What do you hope others take away from your story?   Just take it one day at a time and outsource the tasks that don't serve you. Become a little bit more efficient and productive every day and fix one problem at a time. About Our Guest, Robert Nickell   Robert Nickell is an accomplished real estate investor and serial entrepreneur in the business process outsourcing industry. He is CEO of Dallas-based Rocket Station, which he founded in 2018. Rocket Station recruits and trains college-educated Filipino professionals to fulfill a variety of remote roles at small to mid-sized American companies. Under Nickell's leadership, Rocket Station has become a multimillion-dollar company with 10% month-over-month growth since early 2020 and more than 700 Filipino team members.   Rocket Station is the second BPO company Nickell has founded. For four years, he co-owned Dallas-based Investor Virtual Assistant Services, which provided outsourcing services specifically to the real estate vertical. Previously, he owned Dallas realty investment firm Greenro Homes.   Nickell earned his BA in business and communications from Austin College in 2009.   A warm thanks to Robert Nickell for taking the time to share his unique insights and experiences with us. Resources from the show:   To schedule a discovery call visit discovery.rocketstation.com and mention the podcast or use GCC25 for 25% off https://rocketstation.com/ https://www.growingcareersandcompanies.com/ https://www.crerecruiting.com/ https://www.creatwork.co/ The Growing Careers and Companies Framework Allison's LinkedIn     Thank you for joining us on this episode of the Growing Careers and Companies Podcast.   If you enjoyed the show, there are a few things we would love you to do right now:  SUBSCRIBE to the Growing Careers and Companies Podcast on Apple Podcast, Spotify, Stitcher, or wherever you listen to podcasts  Please RATE & REVIEW and let us know what you'd like to hear next Finally, we invite you to JOIN our mailing list for news you can use   Please share this episode with someone you think would inspire.    Until the next time, we appreciate you being here.

Tune in as Marquis speaks with Robert Nickell, Founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Rocket Station helps businesses hire virtual teams with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource the rest. When not helping clients build better businesses, you'll find Robert travelling the world or playing with his nephews in Dallas. Marquis Murray is the founder of Ditto. A management consultant company that helps organizations work smarter and more efficiently with the implementation of systems and processes. Proud Solutions Partners with Asana, TextExpander, HubSpot, Slack, and more. 

Rob Nickell is the CEO of Rocket Station, one of the leading Virtual Assistant Companies in the United States. The company makes it easy to outsource the parts of your life and business you don't want to do. They make it easy to get work done increase productivity and you never have to worry about Hiring and Firing and background checks that come along with HR, Rocketstation takes care of everything and the only thing you need to do is sign on the dotted line and they will take care of all your problems. Go to rocketstation.com now to see how they can help to make your life easier.

In today's episode we're joined by Robert Nickell, Founder of Rocket Station. Robert joins us to explain how businesses can scale their offerings using entirely virtual teams.In this episode we discuss:Robert's early learnings from virtual staffing in the real estate sectorHow access to remote workers and virtual assistants has evolved over the last decadeExamples of businesses that Rocket Station has helped to grow using VAsIndustries that lend themselves more naturally to the use of VAs for scalabilityHow Rocket Station built their network of VAs from the PhillipinesWhy do Rocket Station offer service contracts and how does this differ from finding a VA yourself?Can you create a unique company culture, virtually?Robert's recommended workflow and communication toolsReferenced on this episode:https://www.gliffy.com/https://www.lucidchart.com/https://app.diagrams.net/https://www.smartdraw.com/https://www.ringcentral.co.uk/https://www.8x8.com/CONNECT WITH ROBERT / ROCKET STATIONhttps://rocketstation.com/brooks@rocketstation.comCONNECT WITH SCOTTscott.colenutt@sitevisibility.comhttps://www.linkedin.com/in/scottcolenuttCONNECT WITH SITEVISIBILITY:https://www.sitevisibility.co.uk/https://www.youtube.com/user/SiteVisibilityhttps://twitter.com/sitevisibilityhttps://www.facebook.com/SiteVisibilityhttp://instagram.com/sitevisibility See acast.com/privacy for privacy and opt-out information.

Skype, Slack, Zoom. These tools-turned-buzzwords are talked about now more than ever. But Rob Nickell with Rocket Station has been in the virtual assistant business for nearly a decade. Eddie Wilson picks his brain on another common term we've been hearing—The New Normal—and what you can do to build culture virtually, structure remote teams, and communicate intentionally now and into the future. Learn about VAs; creating rhythm for your team; outsourcing; providing a routine you might be missing. All that and more on this valuable, virtual episode! To learn more about virtual assistants around the world or tips on managing your remote team, email brooks@rocketstation.com.

In this episode of Nonprofit Architect, Travis talks with Greg Brooks, Rocket Station's Director of Business Development.  Greg joins the Rocket Station team with an immense background in sales, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. His “People First” sales framework has allowed him to cultivate highly successful sales teams at each of his stops. This approach aligns perfectly with the core value at Rocket Station: Enhancing lives through better business. Originally from Toronto, Canada, Greg is not a huge fan of snow and now resides in Fort Worth, TX with his wife and two sons. Conversation Highlights: [01:22] Rocket Station's purpose:  Full Fledged Virtual Staffing [08:12] If you don't have to be there in person… [10:57] McDonald's prices for Mercedes Benz value [15:50] Free giveaway…Most beautiful beaches [18:23] We don't call anyone Client; we call everyone Partner. [20:18] How does this really apply to Non-Profits? [22:32] Dedicated Virtual Staffing [24:17] Don't burn out your great people. [26:38] “We can't do it alone.  Where is your Zone of Genius?” [30:26] “Is this about you or is it about your Mission?” [32:15] Make your “Oh Shoot” list [38:04] Contact Greg Brooks@Rocketstation.com  Remarkable quotes: “Don't burn out your great people.” “It's easy, start with your “Oh Shoot” list”. “Is this about you or is it about your mission?” “It makes me feel good knowing that I made a difference in the lives of people.”  Special Reminder: "Don't just listen to the podcast, but also implement the things you hear in your life!" Resources:  https://www.linkedin.com/in/gregbrooks711/ https://rocketstation.com/ Bio: Greg joins the Rocket Station team with an immense background in sales, both in the public and private sectors. He has led teams in many industries including sponsorship, fundraising, consumer packaged goods, military resale, and hospitality. His “People First” sales framework has allowed him to cultivate highly successful sales teams at each of his stops. This approach aligns perfectly with the core value at Rocket Station: Enhancing lives through better business. Originally from Toronto, Canada, Greg is not a huge fan of snow and now resides in Fort Worth, TX with his wife and two sons. Greg Brooks Rocket Station's Director of Business Development Nonprofit Architect Podcast Links  Website: http://nonprofitarchitect.org  Community: https://www.facebook.com/groups/NonprofitArchitect   Podcast Guide: https://nonprofitarchitect.org/ultimate-podcast-guide/  

Check out this video preview of The Nonprofit Architect Podcast where Travis interviews Greg Brooks of Rocket Station. You don't want to miss the full episode, which will be released Tuesday, March 30th, 2021! Be sure to subscribe to the podcast using your favorite podcast player!  i.e. Apple Podcast, Google Play, or Spotify Excited to announce we made Feedspot's Top 45 Nonprofit Podcasts! Check out the full list at https://blog.feedspot.com/nonprofit_podcasts/      

Robert Nickell is both the founder and CEO of Rocket Station, a leading provider of outsourced staffing and process management for the BPO (Business Process Outsourcing) industry. Founded in 2013, Rocket Station has been helping small and medium-sized businesses become more efficient and profitable. Prior to Rocket Station, Robert was a real estate entrepreneur. His experience operating in the real estate industry helped position him to provide support to his fellow real estate entrepreneurs as well as other established firms who are in need of staffing and human resources. In this episode, you'll learn about Robert's entrepreneurship journey, the importance of having a system, and the difference between hiring a virtual assistant versus hiring someone locally. Don't forget to tune in and discover what Robert's company has to offer. It just might change both your life and your business dramatically!