Podcasts about salon ownership

"Send us a message!"Episode 250 feels like the perfect time to talk about something bigger than salons.As this episode releases alongside America's 250th birthday celebration, we found ourselves thinking about opportunity, entrepreneurship, responsibility, and why small businesses matter so much to the communities they serve.In this episode, we discuss how small businesses create opportunity, build stronger communities, support education, develop leaders, and give ordinary people the chance to build something meaningful.We also talk about profit, responsibility, community involvement, leadership, culture, growth, and why owning a business is about far more than simply making money.Whether you own a salon, run a business, or dream about starting one someday, this conversation is really about something bigger:The opportunity to build something that matters.Your business should serve you, so that you can serve others.And small businesses give people the opportunity to do exactly that.Key TakeawaysSmall businesses create opportunity.  Every dollar spent is a vote for what you value.  Profit is not greed—it's sustainability.  Ownership comes with responsibility.  Education and growth create long-term value.  Strong culture protects itself.  Opportunities can change the direction of a life.  Community involvement strengthens businesses and neighborhoods.  Being busy is not the same as building a business.  Small businesses create hope for a better future.Time Stamps00:00 — Episode 250 + America's 250th celebration 01:00 — Opening takes: leadership and Facebook advice 03:00 — Why awards and recognition often don't matter 06:00 — Opportunity, capitalism, and entrepreneurship 08:00 — Why small businesses matter 09:00 — Community impact and giving back 11:00 — Every dollar is a vote 13:00 — Supporting vendors and local relationships 14:00 — Education and investing in people 16:00 — Small businesses that changed our lives 20:00 — Why opportunities matter 21:00 — Why owners struggle with profit 23:00 — Profit, sustainability, and responsibility 25:00 — The difference between income and profit 27:00 — Why hope isn't a business strategy 29:00 — The responsibilities of ownership 32:00 — Growth opportunities for staff 34:00 — Difficult conversations and leadership 35:00 — Responsibility is the price of ownership 36:00 — The opportunities we're most proud of creating 38:00 — Culture, education, and apprenticeships 42:00 — What we'd lose without small businesses 45:00 — Being busy vs building a business 48:00 — Creating opportunities for others 49:00 — What we hope people take from this episode 50:00 — Why small businesses create hopeLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

"Send us a message!"If we had to start over tomorrow, would we build a different salon?Not really.But we'd absolutely build it faster.In this episode, we break down the biggest lessons we've learned from building Hello Hair Co. over the last six years. From hiring, pricing, education, marketing, leadership, one-on-one meetings, apprenticeships, and long-term thinking, we share what we'd do differently if we were opening a business today.We also talk about the mistakes we made, the things we got right, and why experience often isn't about discovering new answers, it's about recognizing the right answers sooner.If you're building a salon, thinking about opening one, or simply trying to grow the business you already have, this episode will help you avoid some of the lessons that took us years to learn.Your business should serve you, so that you can serve others.And sometimes the biggest advantage isn't knowing more, it's moving faster.Key TakeawaysHire for your framework, not around it. One-on-one meetings build stronger teams than staff meetings. Stop trying to make everyone happy. Marketing is an investment, not an expense. Pricing should be built on math, not hope. Education works best when expectations are clear. Most business advice is attached to someone else's goals. Facebook is not a substitute for business strategy. Mission, vision, and core values simplify decisions. Experience often comes down to recognizing the right answers sooner.Time Stamps00:00 — Intro + learning alongside your team 01:30 — You're not the main character in someone else's story 02:00 — If we opened a salon tomorrow... 03:00 — What we'd do differently first 04:00 — Understanding leases and business foundations 05:00 — Hiring slower and hiring for the framework 05:30 — One-on-one meetings and leadership 07:00 — Worrying less about people leaving 09:00 — Why clarity beats people-pleasing 11:00 — Investing in marketing sooner 13:00 — The long game of SEO and Google 14:00 — Optimizing salon space for growth 16:00 — Simplifying pricing and profitability 19:00 — Improving the hiring process 21:00 — Education: what we got right 22:00 — Pushing people too quickly 24:00 — Business advice we'd completely ignore 25:00 — Why Facebook isn't your business mentor 26:00 — Mission, vision, and core values 28:00 — The story behind Hello Hair Co. 31:00 — The biggest lesson: speed mattersLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailWhy do some salon owners continue growing year after year while others seem to hit a ceiling?It's rarely talent.It's rarely luck.And it's almost never because one owner knows some secret that everyone else doesn't.In this episode, we break down the mindset shifts, habits, leadership decisions, and business fundamentals that separate growing salon owners from those who get stuck.We talk about better questions, long-term thinking, fear-based decision making, apprenticeships, leadership, client retention, culture, systems, and why so many owners spend their time chasing tactics instead of strengthening their foundations.If you've ever felt stuck, overwhelmed, or unsure of your next step as a salon owner, this episode will help you identify what's really holding your business back and what to focus on instead.Your business should serve you, so that you can serve others.And that starts by focusing on the things that actually create long-term growth.Key TakeawaysGrowing owners focus on fundamentals instead of tactics. Better questions lead to better business decisions. More clients are not always the solution. Fear-based decisions keep businesses stuck. Accountability and difficult conversations matter. Long-term thinking creates compounding results. Apprenticeships can be a powerful growth strategy. Copying competitors rarely creates lasting success. Clients buy certainty, not just services. Growth often comes from refinement rather than expansion. Time Stamps00:00 — Intro + a listener raises her prices 03:30 — Madison's raise and apprenticeship success 05:00 — Why conformity hurts salon growth 08:30 — Growing apprentices vs holding people back 09:30 — Why some salons plateau 10:00 — Fundamentals vs tactics 12:00 — Better questions create better answers 13:00 — "More clients" isn't always the answer 15:00 — Solving problems for the clients you already have 16:00 — Why growth-focused owners think differently 17:00 — Fear-based decision making 19:00 — Raising standards and accountability 21:00 — Difficult conversations matter 24:00 — Long-term thinking and business vision 25:00 — Why owners abandon ideas too early 27:00 — Mission, vision, and consistency 28:00 — Apprenticeships as a long-term investment 30:00 — Meetings, systems, and follow-through 32:00 — The marathon mindset 33:00 — Industry trends and copying competitors 35:00 — Borrow principles, build your own business 38:00 — Recipes vs techniques in business 39:00 — The core experience clients actually buy 41:00 — Refining before expanding 42:00 — Education, advancement, and opportunity 44:00 — Why people stay (or leave) 45:00 — The fundamentals behind long-term growthLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailMost salon owners spend years learning how to do hair, but very little time learning how money actually works inside a business.That's a problem.In this episode, we break down some of the biggest misconceptions salon owners have about commission, pricing, profit, payroll, compensation, and financial sustainability.We talk about why so many owners make decisions based on fear instead of math, why commission percentages are often misunderstood, and how short-term thinking creates long-term problems for both owners and stylists.We also share real examples from our own salon, including conversations with staff about compensation, common mistakes we see throughout the industry, and why healthy businesses create opportunity, stability, education, and growth—not just bigger commission checks.Your business should serve you, so that you can serve others.And that starts with understanding where the money actually goes.Key TakeawaysCompensation is about far more than commission rates. Pricing must support the entire business. Fear causes owners to make poor financial decisions. Commission percentages are often misunderstood. Sustainable businesses create long-term opportunities. Education and leadership are forms of compensation. Profit is necessary for growth and stability. Revenue and profit are not the same thing. Owners must understand where every dollar goes. Healthy businesses create clarity, stability, and opportunity.Time Stamps00:00 — Intro + Brooke's haircutting education win 04:00 — Solving behavior problems as an owner 06:00 — Why compensation conversations go wrong 08:00 — Where money actually goes in a salon 10:00 — Pricing must cover the entire business 12:00 — Why copy-and-paste business models fail 15:00 — The commission rate trap 16:00 — The stylist who chose less money 18:00 — Sustainability vs percentages 20:00 — What employees actually want 22:00 — Leadership creates opportunity 25:00 — Building a compensation package 29:00 — Why owners make bad money decisions 30:00 — Fear, underpricing, and scarcity thinking 34:00 — Why hope isn't a strategy 37:00 — Compensation for owners matters too 39:00 — Why profit isn't evil 41:00 — Revenue vs profit explained 44:00 — Risk, responsibility, and ownership 47:00 — What healthy salons actually look like 49:00 — Final thoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailSomewhere along the way, parts of the salon industry stopped focusing on hair.Now it feels like everyone is chasing trends, distractions, aesthetics, side hustles, “luxury experiences,” influencer content, and anything else they can add to their business while ignoring the fundamentals that actually create loyal clients.In this episode, we break down why so many salons are trying to solve business problems with gimmicks rather than strengthening their services, systems, communication, and client experience.We talk about performative luxury, social media trends, weak retention, copycat marketing, hospitality vs service, client psychology, and why consistency matters far more than novelty.We also share real examples from our own salon, lessons from other industries, and the simple things that actually create long-term loyalty and trust with clients.Your business should serve you, so that you can serve others.And that starts with mastering the thing you're actually supposed to do.Key TakeawaysMany salons are focused on distractions instead of fundamentals. Clients care more about consistency than trends. Most salon marketing is aimed at other stylists, not clients. “Performative luxury” is not the same as great service. Hospitality should support the service, not replace it. Weak retention cannot be fixed with gimmicks. Copying trends is not innovation. Strong salons solve client problems directly. Relationships and communication drive long-term loyalty. Great businesses strengthen fundamentals before adding complexity.Time Stamps00:00 — Intro + restaurant experience opening take 06:00 — “The industry will do anything but hair” 07:00 — Salons becoming coffee shops and retail stores 08:00 — Marketing to other stylists instead of clients 10:00 — Performative luxury and trend culture 12:00 — Hospitality vs actual service 13:00 — What clients really want from salons 15:00 — Why most social media content misses the mark 16:00 — Consistency creates trust 17:00 — Trends vs true innovation 18:00 — Solving client problems vs copying trends 19:00 — Why salons keep adding distractions 21:00 — Retail, candles, food, and side quests 22:00 — Lessons from the fitness industry 24:00 — Weak fundamentals and underpricing 26:00 — Discounts and attracting the wrong clients 28:00 — Why gimmicks don't fix retention 29:00 — What actually creates long-term loyalty 31:00 — Relationships, professionalism, and communication 34:00 — Hospitality done correctly 36:00 — Consistency and predictable experiences 38:00 — Tier A salons focus on depth 40:00 — Questions salon owners should actually ask 41:00 — Weak businesses add complexity 42:00 — Final thoughts: stop avoiding the fundamentalsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailMost salon owners don't fail because they aren't working hard enough.They fail because they focus on the wrong things.In this episode, we break down some of the biggest misconceptions salon owners have about business growth, from believing more clients will solve everything, to confusing being busy with being profitable, to thinking culture happens automatically.We also talk about leadership, systems, retention, communication, pricing, long-term thinking, and why clarity matters far more than “freedom” in a salon environment.This episode is packed with lessons that most owners only learn after years of stress, burnout, mistakes, and experience.Your business should serve you, so that you can serve others.And that starts with focusing on what actually moves the business forward.Key TakeawaysGreat technical skill does not automatically create a successful business. More clients often amplify existing business problems. Retention matters more than random traffic. Being busy is not the same as being profitable. Owners who stay overwhelmed cannot lead effectively. Culture must be reinforced intentionally over time. Strong leadership requires difficult conversations. Clarity and expectations reduce confusion and stress. Freedom without systems creates instability. Long-term thinking shapes stronger businesses. Time Stamps00:00 — Intro + opening takes 01:00 — Leading by example as an owner 03:00 — Why owners spread themselves too thin 05:00 — Growth without systems creates chaos 06:00 — Great hair alone doesn't create success 08:00 — Why more clients won't solve your problems 10:00 — Groupon clients and weak retention 11:00 — More clients amplify weak systems 14:00 — Busy doesn't mean profitable 16:00 — The danger of overwhelmed owners 18:00 — The “messy middle” of business ownership 19:00 — Activity vs real progress 20:00 — Why culture doesn't happen automatically 24:00 — Nice leadership vs strong leadership 27:00 — Why clarity matters more than comfort 30:00 — Freedom without structure creates problems 32:00 — What stylists actually want from leaders 35:00 — Small touch points build strong culture 36:00 — Why unhappy people rarely tell you directly 40:00 — Working harder won't fix everything 42:00 — Long-term thinking changes everythingLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailSalon owners everywhere are asking the same questions:“How do I hire stylists?” “How do I fill my suites?” “How do I attract better people?”But what if the real problem is that most salons are still trying to solve outdated problems?In this episode, we break down why the salon industry shifted so dramatically around 2020, how owners responded in ways that often made things worse, and what modern stylists are actually looking for today.We talk about overwhelm, burnout, isolation, leadership, growth, mentorship, financial instability, social media pressure, and why offering snacks, towel service, and “flexibility” isn't enough anymore.We also share lessons from our own failures, including what went wrong in previous businesses, how we rebuilt differently with Hello Hair Co., and what we believe the strongest salons are doing right today.Your business should serve you, so that you can serve others.And that starts with solving the right problems.Key TakeawaysMost salons are still trying to solve outdated industry problems. Stylists are looking for support, clarity, stability, and growth. “Freedom and flexibility” alone do not build strong businesses. Snacks, towel service, and perks are not meaningful differentiators. Isolation and burnout are major issues in modern salon culture. Strong leadership and accountability help people grow. Social media pressure is overwhelming many stylists. Growth plans and mentorship create long-term retention. Financial instability cannot be solved by simply increasing commission. Great salons remove burdens instead of just adding features.Time Stamps00:00 — Intro + Sweetheart Dance recap 04:00 — Starbucks and the illusion of “premium” experiences 06:00 — Why salons are still solving outdated problems 08:00 — Snacks, towel service, and meaningless perks 09:00 — Isolation, burnout, and overwhelm in the industry 10:00 — Jen on closing her first salon and learning leadership 13:00 — Copycat salon culture and bad business advice 15:00 — Starting Hello differently after failure 17:00 — The “freedom and flexibility” era explained 20:00 — Why the industry misunderstood what stylists wanted 22:00 — Escaping bad leadership vs rejecting structure 23:00 — Why accountability actually helps people grow 25:00 — Social media overwhelm and unrealistic expectations 27:00 — Isolation in suites, booths, and disconnected salons 29:00 — Why growth and mentorship matter so much 31:00 — Gatekeeping knowledge hurts salons 32:00 — Commission, percentages, and financial instability 34:00 — Pressure to perform and influencer culture 36:00 — Weak commission vs weak rental salons 38:00 — Marketing your salon to attract the right people 40:00 — Features vs outcomes in salon marketing 41:00 — Removing burdens instead of adding perks 42:00 — Final thoughts: building better salon environmentsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailThere's a disconnect in the salon industry.Salon owners often feel like they're leading, building, and protecting a business, while stylists often feel controlled, underpaid, or misunderstood.In this episode, we break down why that disconnect exists and why neither side is completely wrong.We talk about money, communication, expectations, structure, fairness, and the real differences between what owners experience and what stylists see day to day.We also share real examples from our own salon, including how small misunderstandings turn into bigger problems, why transparency matters, and how better communication can completely change a team dynamic.Your business should serve you, so that you can serve others.And that starts with understanding both sides.Key TakeawaysMost salon conflict comes from misunderstanding, not bad intent. Stylists often misunderstand how money flows in a business. Owners underestimate how unclear communication creates frustration. Commission is not “giving money away,” it's structured compensation. Fairness does not mean everyone is treated the same. Structure is meant to create clarity, not control. Freedom without systems leads to burnout and inconsistency. Owners carry significantly more financial and operational risk. Small unresolved issues eventually become major culture problems. Explaining the “why” builds trust and team alignment.Time Stamps00:00 — Intro + opening takes 01:00 — Team outing + yoga night takeaway 03:00 — Helping vs enabling in business 05:00 — Why owners and stylists misunderstand each other 06:30 — Communication breakdown between both sides 07:30 — Money misunderstandings explained 09:00 — Commission vs “giving money away” mindset 11:00 — Owner expenses most stylists never see 13:00 — Why most salons are just surviving 15:00 — Explaining money builds trust 18:00 — Fairness vs equality in salons 20:00 — Why some stylists get more opportunities 23:00 — Structure vs feeling controlled 25:00 — Why freedom without systems leads to burnout 29:00 — Effort: what owners vs stylists actually do 30:30 — Risk differences between owners and staff 33:00 — Small problems become big culture issues 37:00 — Why leaders must address issues early 39:00 — Explaining the “why” creates buy-in 42:00 — Final thoughts: bridging the gapLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailMost people mistakenly think opening a salon is about the exciting stuff.The logo. The branding. The social media. The aesthetic. The “grand opening” moment.But the truth is, the things that actually determine whether your salon succeeds are usually much less glamorous.In this episode, we break down what surprises people most about running a salon, what matters less than you think, what matters far more than expected, and why consistency, systems, leadership, and hard conversations are what truly build a business.We also talk about client fit, team culture, hiring, leadership standards, and why business growth is often slower and a lot more boring than most people imagine.Your business should serve you, so that you can serve others.And that starts with focusing on what actually matters.Key TakeawaysNot every client is the right client.  Surprise and delight create stronger loyalty than discounts ever will.  Logos and aesthetics matter less than owners think.  Social media is a tool, not the foundation of a business.  Consistency creates trust with both clients and staff.  Written systems reduce repeated problems and confusion.  Reliability matters more than perfection.  Leadership behavior sets the tone for the entire salon.  Culture is built slowly through repeated standards.  Growth usually comes from small decisions repeated over time.Time Stamps00:00 — Intro + opening takes 01:00 — Not every client is worth pursuing 04:00 — Surprise and delight moments with clients 06:00 — What surprises people about running a business 07:00 — Why logos and branding matter less than you think 08:00 — Social media obsession vs real growth 10:00 — Aesthetics clients barely notice 13:00 — Consistency matters more than perfection 14:00 — Communication + team interaction 15:00 — Systems and written expectations 16:00 — Reliability over perfection 17:00 — Leadership matters more than you realize 19:00 — Standards are easy to set, hard to hold 21:00 — Your team is everything 22:00 — Everything takes longer than expected 23:00 — Hiring and building culture takes years 26:00 — Developing people and individual growth plans 28:00 — Building systems takes time 29:00 — Why business growth feels boring 31:00 — Small decisions repeated over time 32:00 — Taking emotion out of leadership 34:00 — Final thoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailSalon owners make decisions every day.But not all decisions actually move the business forward.In this episode, we break down the types of decisions that truly create change inside a salon, from having hard conversations and defining standards to building systems and thinking long-term.We also share real examples from our own salon, including how small gaps in leadership can lead to bigger problems over time, and why avoiding certain decisions often creates more stress, not less.This isn't a “how-to” episode. It's a conversation about what actually works, based on real experience, the mistakes we've made, the lessons we've learned, and the decisions that have made the biggest difference.Your business should serve you, so that you can serve others.And that starts with making decisions that actually matter.KEY TAKEAWAYSNot all decisions create meaningful change in a salon. Avoiding hard conversations leads to bigger problems over time. Hiring out of desperation often damages culture and morale. Standards must be clearly defined to be followed. Consistency from leadership creates consistency in the team. Systems reduce chaos and decision fatigue. Short-term thinking limits long-term growth. Leadership requires clarity, not just being “nice.” Protecting your culture is part of your responsibility as an owner. Small decisions compound into major business outcomes.TIME STAMPS00:00 — Intro + weather + episode setup 02:00 — Jen's opening take: real education vs being “too busy” 05:00 — Todd's opening take: staff meetings + expectations 07:30 — Why most decisions don't create real change 09:00 — Decision 1: Stop avoiding hard conversations 13:00 — How avoiding conversations creates bigger problems 15:00 — Decision 2: Stop hiring out of desperation 18:00 — Protecting your culture and existing team 20:00 — Decision 3: Define your standards clearly 23:00 — Why vague expectations cause frustration 24:30 — Decision 4: Enforce standards consistently 26:00 — Decision 5: Build systems (stop winging it) 29:00 — Client flow, structure, and consistency 30:00 — Decision 6: Think long-term 33:00 — Short-term stress vs long-term growth 35:00 — Decision 7: Lead clearly, not just nicely 37:30 — Final thoughts + where to startLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailThere's a clear split happening in the salon industry.Some salons are building careers, places where stylists grow, stay long-term, and feel part of something bigger.Other salons are building jobs, places where people come and go, fill chairs, and never fully buy in.In this episode, we break down the difference between those two types of businesses and why it matters more than ever.We talk about leadership, structure, culture, and decision-making, and how small, daily choices determine whether your salon becomes a place where people build a future…or just collect a paycheck.We also share real observations from our own experience, what we've seen across the industry, and why many salon owners don't intentionally choose to build “job salons”; they drift into them.Your business should serve you, so that you can serve others.And what you build is shaped by the decisions you make every day.Key TakeawaysEvery salon is building either jobs or careers; there is no neutral. Job salons are transactional and often reactive. Career salons are structured, intentional, and growth-focused. Short-term urgency often leads to long-term instability. Being busy doesn't fix structural problems. The technician's mindset limits business growth. Leadership requires new skill sets beyond technical work. Turnover is often a symptom of deeper structural issues. Systems and clarity create stability for teams. Intentional leadership determines long-term success.Time Stamps00:00 — Opening + episode overview 01:00 — Jen's opening take: community and volunteering 04:00 — Todd's opening take: help-first mindset 07:00 — The split happening in the salon industry 09:00 — Job salons vs career salons defined 11:00 — Transactional environments vs team culture 13:00 — Short-term thinking vs long-term vision 15:00 — Stylist-dependent vs system-driven salons 17:00 — Why most salons default to “job mode” 19:00 — Urgency, bills, and survival decisions 21:00 — The technician's curse explained 23:00 — The hamster wheel of reactive business 25:00 — Why “busy” doesn't solve problems 27:00 — Career salons: structure, systems, development 29:00 — Why turnover eventually breaks businesses 31:00 — It works… until it doesn't 33:00 — Leadership growth and accountability 35:00 — Tier A thinking and intentional leadership 37:00 — Investing in people and education 39:00 — Trust, clarity, and communication 41:00 — Ignorance vs awareness in business 43:00 — Final thoughts: build with intentionLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailWhy does running your salon feel harder than it should?Hint: It's not your staff.It's not your clients.And it's not the industry.In this episode, we break down why so many salon owners feel stuck, overwhelmed, and constantly putting out fires, and why the real issue is usually much simpler than it seems.We talk about solving the wrong problems, misdiagnosing issues, and how focusing on things like branding, software, or social media can distract from what actually moves your business forward.We also walk through the two areas that truly determine how your salon operates: culture and systems, what you allow, what you reinforce, and how your business actually functions day to day.If your salon feels chaotic, inconsistent, or harder than it should…this episode will help you see why.Your business should serve you, so that you can serve others.And that starts with solving the right problems.Key TakeawaysMost salon problems are misdiagnosed.  Repeating issues signal missing systems.  Culture is defined by what you tolerate.  Systems remove confusion and inconsistency.  Clients value experience, not aesthetics.  Facebook advice won't fix your business.  Leadership requires clear expectations.  Avoiding conversations makes problems worse.  Consistency builds trust within your team.  Intentional systems create easier operations.Time Stamps00:00 — Intro + season banter03:30 — Opening take: losing a client, gaining the right one06:30 — What clients actually value (timing, efficiency, experience)08:30 — Opening take: solving the wrong problems11:00 — Why simple tasks feel harder than they should13:00 — Misdiagnosing problems (staff, generation, economy)15:00 — Repeating the same issues over and over17:00 — Why Facebook advice doesn't solve your business19:00 — Fixing root problems vs chasing validation21:00 — Culture defined: what you allow and reinforce24:00 — How tolerance creates your culture26:00 — Systems defined: how things are actually done29:00 — Examples: greeting, checkout, cleaning, communication32:00 — Real systems from Hello Hair Co36:00 — Why owners avoid fixing problems38:00 — Fear, ego, inconsistency, and avoidance40:00 — How to fix it: clarity, systems, consistency42:00 — Final thoughts: build intentionallyLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us Fan MailSalon owners spend a lot of time thinking about details.Logos, branding, decor, certifications, events…the list goes on.But what if many of those things aren't actually what clients care about?In this episode, we break down the disconnect between what salon owners focus on and what clients actually notice when they walk through the door.We talk about the small details that truly shape the client experience, like energy, cleanliness, timing, and communication, and the things that don't matter nearly as much as people think.We also share real examples from our own experience, including mistakes we've made and what we've learned along the way.Your business should serve you, so that you can serve others.And that starts with focusing on what actually matters.Key TakeawaysClients notice energy, not just aesthetics.Cleanliness goes far beyond visible hair on the floor.Chaos and rushing create anxiety for clients.Confidence builds trust more than over-explaining.Listening matters more than talking during consultations.Consistency is more important than perfection.Greeting clients quickly shapes their entire experience.Running late will eventually cost you clients.Social media should match the real salon experience.Logos, decor, and snacks matter far less than owners think.Time Stamps00:00 — Intro and episode overview 01:00 — Opening take: forcing team events vs creating buy-in 05:00 — Why hair shows often don't deliver real value 07:30 — Cleanliness and what clients actually notice 10:00 — Certifications vs real client experience 13:30 — Energy and team dynamics in the salon 16:00 — Chaos vs calm: how pace affects clients 18:30 — Social media vs real-life salon experience 21:00 — Confidence vs over-explaining 24:00 — Listening vs talking during consultations 26:30 — The importance of small details (greeting, flow, timing) 30:00 — Why running late costs you clients 32:30 — Things clients don't care about (logos, snacks, decor) 36:00 — What clients actually value most 38:00 — Final thoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send a textHiring is one of the most frustrating challenges salon owners face.Stylists leave. Chairs open up. Owners panic and hire quickly just to fill the space…and before long, the cycle repeats.In this episode, we break down the hiring loop that keeps salon owners stuck and explain why the problem usually isn't the stylists; it's the hiring process itself.We share the four-step hiring framework we've developed over the past several years at Hello Hair Co., how culture and alignment matter more than technical skill, and why hiring intentionally creates stronger teams that actually stay.We also talk about what attracts the right stylists in the first place, why most hiring ads fail, and how to build a salon environment people genuinely want to be part of.Your business should serve you, so that you can serve others.And that starts with hiring people who truly belong in your culture.KEY TAKEAWAYSHiring problems are usually process problems.Panic hiring creates repeating cycles.Alignment and culture matter more than technical skill.Shadow days reveal true personality fit.Hiring should evaluate long-term potential.Strong cultures naturally attract the right candidates.Owners must tell a compelling story about their salon.Teams stay longer when expectations are clear.Education and growth opportunities attract stronger talent.Hiring intentionally builds sustainable businesses.TIME STAMPS 00:00 — Intro and episode overview 01:00 — Opening take: culture problems in salons 05:00 — Tier A mindset and hiring philosophy 07:30 — Why hiring loops keep repeating 10:00 — The difference between skill and alignment 12:30 — Why most hiring ads fail 15:00 — Step 1: The conversation interview 18:00 — Step 2: The shadow day 22:00 — Step 3: Culture and expectations conversation 26:00 — Step 4: Model day and education roadmap 30:00 — Why culture fit matters more than talent 34:00 — Building long-term teams instead of filling chairs 38:00 — Final thoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send a textThere comes a moment in every salon owner's journey when something clicks.You realize your job isn't hair anymore.Your job is to make decisions.Your job is clarity.Your job is to design the environment your team operates in.In this episode, we talk about the uncomfortable identity shift that has to happen before real growth can occur. Why working harder behind the chair won't fix structural problems. Why leadership feels scarier than technical work. And why many owners stay stuck because doing hair feels safer than making decisions.We also share personal lessons from the last few weeks navigating crisis, delegation, boundaries, and leadership under pressure, and how stepping fully into ownership changed everything for us.If you feel stuck, overwhelmed, or like growth keeps stalling…this episode is for you.Your business should serve you, so that you can serve others.And that only begins when the owner evolves first.Key TakeawaysThere's a moment when owners must shift from technician to architect.Doing more hair won't fix structural problems.Leadership requires clarity, standards, and confidence.Burnout often signals a lack of systems.Owners must set aside time to design the business.Avoiding hard decisions stalls growth.Standards deteriorate when not enforced.Growth requires intentional leadership, not reactive management.Confidence in new systems determines team buy-in.The owner evolving unlocks everything else.Time Stamps00:00 — Opening + rebuild reflections 02:00 — Partnership, delegation, and trust during crisis 05:00 — Boundaries and protecting your position as a leader 07:30 — The moment owners realize hair isn't the job anymore 10:00 — When you are the business (early phase) 12:00 — Hiring phase and growing responsibility 14:00 — Burnout and overwhelm in the middle stage 17:00 — Why leadership feels scarier than doing hair 19:00 — Hiding behind the chair 21:00 — The real job of an owner explained 24:00 — Standards and accountability 26:00 — Why businesses plateau 28:00 — Choosing where to invest your time 30:00 — Technician vs architect mindset 32:00 — Designing systems and creating growth 34:00 — Final thoughts: change starts with youLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

We're covering everything and more today as I bring Sandra Couto, your hair bestie, to talk all things Salon Ownership & the internal struggles we have, being an influencer and managing social media while also being a mom and stylist, and being an educator, our self imposter syndrome and hustling everyday!Listen now and make sure to subscribe!Links:Sandras InstagramApril's Salon Ownership Virtual classSecret Life of a Hairstylist IG

Send a textMost salon owners aren't stuck because they're lazy. They're stuck because they're not making structural changes to their business.They work harder. They take more clients. They stay late. They put out fires all day long. But the underlying systems, leadership structure, and business design never evolve, and eventually, growth stops.In this episode, we break down why salon owners fall into autopilot, how early success can create long-term stagnation, and why reactive decision-making keeps businesses trapped in the same patterns year after year.We also talk about leadership mindset shifts, intentionally building systems, asking better questions, and why working more hours isn't the solution. The solution is stepping out of operations mode and designing a business that can actually grow.Your business should serve you, so that you can serve others.And growth begins when you stop operating on autopilot.KEY TAKEAWAYSHard work alone won't evolve your business.Structural change is required for growth.Reactive leadership creates recurring problems.Systems eliminate repeated decision fatigue.Familiar patterns can limit long-term growth.Leadership confidence directly affects team stability.Early success can hide structural weaknesses.Ignoring financial data creates long-term stress.Owners must shift from being technicians to architects.Intentional design creates sustainable businesses.TIME STAMPS00:00 — Salon rebuild update and episode overview 02:00 — Jen's opening take: environment affects performance and confidence 05:00 — Todd's opening takes: autopilot and adapting retail models 09:00 — Why salon owners stay stuck 12:00 — Hard work vs structural change 15:00 — Reactive businesses vs intentional businesses 18:00 — Systems reduce daily chaos and stress 20:00 — Why familiarity keeps owners stuck 22:00 — Leadership uncertainty and staff hesitation 24:00 — Early success creates false stability 27:00 — Ignoring numbers and buried financial stress 29:00 — Asking for help and gaining clarity 31:00 — Leadership mindset shifts required for growth 33:00 — Why managers don't fix broken leadership 35:00 — Designing your business intentionally 37:00 — Final thoughts and next stepsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Meet the new co-host of the QB Power Hour. Sharrin Fuller has built and sold 3 businesses and is now focusing on helping others build systems so scale, grow, or provide balance and boundaries to get more joy out of your firm. We'll discuss her journey and the life experiences that she's leveraged to help others.QB Power Hour is a free, biweekly webinar series for accountants, ProAdvisors, CPAs, bookkeepers and QuickBooks consultants presented by Dan DeLong and Sharrin Fuller who are very passionate about the industry, QuickBooks and apps that integrate with QuickBooks.Earn CPE through Earmark: https://bit.ly/QBPHCPEWatch or listen to all of the QB Power Hours at https://www.qbpowerhour.com/blogRegister for upcoming webinars at https://www.qbpowerhour.com/00:00 Welcome to QB Power Hour + Meet Sharrin (Unfollow the Rules)01:09 Show Logistics: Schedule, CPE, Slides & Resources02:30 Poll Time: How Did You Find QB Power Hour? (and a few tech hiccups)03:37 Intuit Intelligence Chat in QuickBooks: What It Is, Rollout & Pricing06:03 Webinar Glitch Break: Multiple ‘Sharrins' Join the Panel07:17 Back on Track: How Intuit Intelligence Chat Works in the UI09:41 Unfollow the Rules: Dan ‘Reads' the Book (Speechify/Snoop) + Why It Clicked10:59 Origin Story: The Paper Route and Learning Independence Early16:01 Door-to-Door Sales Lessons: Timeshares/Kirby Vacuums and the ‘Show'18:41 Finding Bookkeeping: Costco, Salon Ownership, and Building a Mobile Office Biz21:30 Scaling Up: Fractional CFO Work, SaaS Startups, and Getting Acquisition Offers22:59 Failure as Fuel: Big Mistakes, Mark Twain, and Trusting Your Gut24:53 Growing Up Too Fast: Protecting Siblings & Learning the Hard Way25:11 Curiosity & Devil's Advocate Mindset (The “Don't Touch the Stove” Lesson)25:51 Reframing Failure: Motivation, Resilience, and Hitting the Goal26:40 Entrepreneur Pressure + Sales Rejection: Getting Through the “No's”27:22 Burnout = Fear: Letting Go, Delegating, and the Green/Yellow/Red List30:40 Designing Recovery Time: 3-Day Workweeks, Holiday Sabbaticals, and Mental Health33:04 Building Sustainable Systems: Automate Everything That Isn't Human34:32 Clone & Conquer Framework: Document, Template, Measure, Automate (Don't Throw People at It)35:53 Right-Sizing the Team: Profit Over Headcount + When Automation Shouldn't Replace the Core39:42 Tech Evaluation at Conferences: Solve One Problem + Prove ROI (Stripe Example)42:16 How the 3-Day Week Actually Works (and Handling the Eye Rolls)43:53 Teaching Others + Community/Book Offer, Then Webinar Wrap-Up & What's Next

Send a text“Boutique” has become a popular buzzword in the salon industry. But most of the time, it describes how a salon looks, not how it operates.In this episode, we break down what boutique actually means and why changing your aesthetic isn't enough to create a boutique experience. We talk about intentional client matching, curated services, smaller teams, stronger leadership, and why boutique salons aren't built to serve everyone.We also share lessons from rebuilding our own salon after the flood, how focusing on what you can control changes everything, and why protecting your culture, your team, and your client experience matters more than chasing buzzwords.A boutique salon isn't defined by plants, crystals, or décor.It's defined by clarity, standards, and intentional leadership.Your business should serve you, so that you can serve others.KEY TAKEAWAYSBoutique is an operating philosophy, not an aesthetic.You don't have to serve everyone to build a successful salon.Intentional client matching creates better outcomes.Smaller, curated teams create stronger alignment.Leadership clarity creates stability for staff.Systems should be designed intentionally, not copied.Protecting experience builds long-term loyalty.Buzzwords don't build businesses — structure does.Focus on what you can control and ignore the rest.Culture and intentionality define real boutique salons.TIME STAMPS00:00 — Opening + episode overview 01:00 — Jen's opening take: learning to release control 04:00 — Focus on what you can control 05:30 — The Bean Soup lesson explained 08:30 — Business update: rebuild timeline and return date 12:00 — The problem with salon buzzwords 13:00 — What boutique usually means vs what it should mean 15:30 — Boutique client experience and intentional matching 17:30 — Curated services and product selection 19:30 — Boutique teams vs large staff structures 22:00 — Culture, hiring, and alignment 24:00 — Leadership clarity and communication 26:30 — Systems built intentionally for your environment 28:30 — Protecting client experience over filling chairs 30:30 — Why not every client should be yours 32:00 — Closing thoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send a textOver the past few weeks, we've talked a lot about leadership, culture, and what really holds a salon together when things get difficult. But in this episode, we want to step back and explain something we realized while rebuilding our salon.Culture is not your branding.It's not your vibe.And it's not what you write on the wall.Culture is how your business behaves.In this episode, we introduce a simple five-mode leadership framework that explains how culture is created in real life, through operations, systems, leadership, strategy, and crisis. We walk through what each mode actually looks like inside a salon, how your team experiences your culture in each one, and why most salon owners only recognize two modes: daily operations and emergencies.We also share what it looked like to relocate our entire team from our building to another salon, and why that experience revealed more about our culture than any mission statement ever could.If you've ever struggled to clearly define your salon's culture, this framework will help you understand what's really shaping it and how to lead it intentionally.Your business should serve you, so that you can serve others.KEY TAKEAWAYCulture is how your business behaves, not how you describe it.Clients experience culture primarily through daily operations.Strong systems reduce guessing and build confidence for your team.Leadership creates psychological safety and accountability.Strategy creates stability, credibility, and alignment.Crisis reveals culture faster than any other situation.Most owners only operate in operations and crisis mode.Leaders must learn to shift between different modes intentionally.Written systems prevent frustration and miscommunication.Knowing what “mode” you are in changes how you lead.TIME STAMPS00:00 – Quick rebuild update + why this episode exists 01:30 – Jen's opening take: reacting with clients and protecting experience 04:00 – Todd's opening take: perspective and responsibility 06:30 – Culture is not branding or “vibe” 08:30 – Removing your team from your space reveals real culture 10:30 – What other salons and clients noticed about your team 12:30 – What clients actually say defines your culture 15:00 – Why culture shows most clearly when things go wrong 17:30 – Introducing the Five-Mode framework 18:30 – Mode 1: Operations 21:30 – Mode 2: Systems 24:45 – Mode 3: Leadership 27:45 – Mode 4: Strategy 31:30 – Mode 5: Crisis 35:00 – How the flood activated every mode 38:00 – Identifying what mode you're actually in 41:00 – Using the framework to stop reacting and start leading 43:30 – Closing thoughts + next stepsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textThis week, we weren't planning on recording an episode about leadership.We were dealing with a flooded salon, a burst pipe, a snowstorm, a displaced team, and the reality that our entire space would be shut down for weeks. And in the middle of it all, we were reminded of something we talk about often: leadership isn't tested when things are easy. It's tested when everything goes wrong.In this episode, we walk you through exactly what happened when our salon flooded, how we handled the first few hours, how we communicated with our team and our clients, and how our systems, relationships, and culture allowed us to keep serving people even when our building was unusable.We also discuss stress, decision-making under pressure, dividing roles as leaders, why honesty and calm matter more than perfect answers, and how strong culture isn't something you say; it shows up when your business is under real strain.Your business should serve you, so that you can serve others. And when a crisis hits, your leadership becomes the structure your people lean on.Key TakeawaysLeadership isn't proven when things are calm; it's proven in crisis.There is no “business side” and “creative side.” Leadership, culture, and systems touch everything.The first job in any crisis is safety and clarity, not blame.Dividing leadership roles enables problems to be solved more quickly.Strong systems make your business portable.Calm, honest communication builds trust even when answers aren't available yet.Over-promising creates future damage.Relationships with vendors and partners matter long before you need them.Culture shows up when your team is uncomfortable, scared, and stretched.Your people don't need certainty — they need steady leadership.Time Stamps00:00 — Welcome + why this episode exists 01:00 — Todd's opening take: the “business side” myth 02:30 — Jen's opening take: being given more than you think you can handle 04:00 — Problems never disappear — they just change 05:00 — The flood: arriving to a flooded salon 07:00 — Immediate priorities: safety, power, water, and source 09:00 — Leadership under stress + divide and conquer 11:00 — Waiting on shutoffs, frustration, and responsibility 14:00 — Why owners can't freeze in crisis 16:00 — Reality sets in: this isn't a quick fix 17:30 — Finding temporary chairs and a space to work 19:30 — How we told the team (and why we stayed vague early) 21:30 — Showing up for staff during uncertainty 23:00 — Systems moving with us into another salon 25:00 — Relationships with vendors, plumbers, and contractors 27:00 — Crisis creates clarity 29:00 — Stress, denial, and sitting in the moment 31:00 — Being honest with your team without over-promising 33:00 — Why confidence matters more than perfect answers 35:00 — Clients: how we communicated and why it worked 37:00 — Not reaching out too early and avoiding confusion 39:00 — What surprised us about our team 41:00 — Trust, culture, and emotional leadership 43:00 — Final thoughLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textCriticism is one of the hardest parts of leadership that nobody really prepares you for. It's one thing to build systems, run a business, or make decisions. It's another thing entirely to stay grounded when people question you, misunderstand you, or speak about your work in ways that feel personal and painful.In this episode, we talk about what it actually feels like to be criticized when you're building something meaningful. We break down why criticism shows up more when you grow, why it often says more about the person speaking than the person building, and how easy it is to start shrinking when the noise gets loud.We also talk about protecting your energy, resisting the urge to explain yourself to everyone, and learning to let your work speak louder than your reactions.Leadership isn't about being liked. It's about being steady. And sometimes the strongest thing you can do is keep building quietly, even when it hurts.Your business should serve you, so that you can serve others. And your leadership should be strong enough to stand when the noise tries to shake it.Key TakeawaysCriticism usually shows up when you're becoming visible or growing.Nobody who is building more than you is trying to tear you down.Shrinking to avoid pain is more dangerous than standing through it.Leadership isn't about approval; it's about steadiness.The hive mindset feeds on insecurity and fear.Copying is often a way to avoid responsibility.You don't need to explain yourself to people committed to misunderstanding you.Protecting your energy is part of leadership.Let your work be louder than your reactions.Growth requires emotional strength, not just skill.Time Stamps00:00 — Why criticism hurts more than people admit 02:00 — Jen's opening take: protecting health and energy 05:00 — Todd's opening take: partnerships are 100/100 09:00 — Why criticism shows up when you grow 12:00 — “Nobody doing more than you is attacking you” 14:00 — The hive mindset and piling on 17:00 — Envy, fear, and scarcity thinking 20:00 — Why copying feels safer than leading 23:00 — Shrinking vs standing firm 26:00 — Why leaders don't explain themselves online 29:00 — Anchoring to your values 32:00 — Protecting your energy and choosing your rooms 35:00 — Mental health and processing pain 38:00 — Letting your work speak 41:00 — Final thoughts: build anywayLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textSo many salon owners spend their time looking sideways instead of forward. They watch what everyone else is doing, copy systems, pricing, commission structures, and branding, and hope that if it worked for someone else, it will magically work for them, too.In this episode, we talk about why copying is one of the most dangerous habits in business. Not because learning from others is wrong, but because blindly copying skips the most important part: understanding your numbers, your values, your clients, and your vision.We break down why templates, playbooks, and “just follow this person” advice often fail, how copying becomes a shortcut for thinking, and why running someone else's business will never build confidence or long-term stability. We also talk about pricing, commission models, culture, AI, education, and why learning principles matter more than memorizing answers.If you want a salon that feels aligned, sustainable, and truly yours, this episode will challenge you to stop copying and start building.Your business should serve you, so that you can serve others.Borrow the principles. Build your own systems.Key TakeawaysCopying is often a shortcut for thinking.Templates don't replace understanding your own business.Blindly following others skips responsibility and learning.Pricing without knowing your numbers is dangerous.Being great technically doesn't mean you're ready to run a business.Borrow principles, not full systems.Culture becomes shallow when it isn't built on your own values.Copying guarantees you'll always be second best.Confidence comes from building something you understand.Small, intentional changes beat massive overhauls.Time Stamps00:00 – Welcome + why people copy 01:00 – Jen's opening take: have the conversation 05:00 – Todd's opening take: AI, tools, and base knowledge 10:00 – Why copying feels safer than deciding 13:00 – Pricing without knowing numbers is dangerous 15:00 – Technician skill ≠ business skill 17:00 – Why copying avoids responsibility 20:00 – Facebook advice vs real problem solving 22:00 – Copying skips learning 25:00 – Dunning-Kruger effect in business 28:00 – Borrow principles, not templates 30:00 – Cooking analogy: recipes vs techniques 32:00 – Discounts don't fix broken systems 35:00 – Copying creates a shallow culture 37:00 – You can only be second best when you copy 39:00 – What to ask instead of “what should I charge?” 42:00 – Build the business you want to work in 44:00 – Small changes > total overhauls 46:00 – Final thoughts: build your own pathLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textWe see so many salon owners who are busy every day but still feel stuck. They're cleaning, reorganizing, researching, scrolling, and “preparing,” yet nothing meaningful seems to change. The problem isn't effort. The problem is direction.In this episode, we talk about momentum and what actually moves the needle in your business. We break down why busy work feels productive but rarely compounds, why indecision often disguises itself as preparation, and how small, boring decisions create far more progress than flashy ones.We share real examples from our own journey, from complicated booking systems and tree-named stylist levels to endless research on vacuums, software, and tools that ultimately don't matter. Momentum isn't built through perfection. It's built through action, testing, and refining.Your business should serve you, so that you can serve others. Momentum comes when you stop waiting for certainty and start making decisions that actually shape your future.Key TakeawaysBusy work creates motion, not momentum.Momentum is built through decisions, not perfection.Simple systems outperform creative but confusing ones.Endless research often hides fear of commitment.Owners must make the uncomfortable decisions others can't.Reputation and culture compound faster than tactics.Boring work usually produces the biggest growth.Systems don't need to be perfect to be powerful.Indecision is more expensive than mistakes.Momentum grows when action replaces hesitation.Time Stamps00:00 — Welcome + defining momentum 01:00 — Jen's opening take: simple booking beats creative systems 03:00 — Todd's opening take: sunk cost fallacy 05:00 — Why busy ≠ progress 07:00 — Technician vs entrepreneur mindset 09:00 — The danger of endless research 11:00 — Social media consumption vs real work 13:00 — What momentum actually creates (clients + hiring) 15:00 — Reputation and culture compound 17:00 — Shortcuts vs long-term leadership 19:00 — Boring work builds businesses 21:00 — Indecision disguised as preparation 23:00 — Decisions only owners should make 25:00 — Systems, standards, and consistency 27:00 — Discomfort is part of momentum 29:00 — Final thoughts + new year momentumLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Megahnn DeWees (@meg.citrinehair) is a Salon Owner, Extension Specialist, and Co-Founder of Citrine Hair & Skin here in Columbus, OH. If you've ever walked through the Franklinton Arts District in Columbus, Ohio, there's a good chance you've passed one of the coolest-looking salons in the city. Lots of plants, moss-covered walls, glowing neon, I'll say, unmistakable vibes. That space is Citrine Hair & Skin, and this week, I'm sitting down with one of the minds behind it all: Meghann DeWees! In this conversation, Meghann walks us through her journey into the world of hair, skin, and entrepreneurship. From breaking early industry misconceptions and even experimenting with makeup FX work in LA, to building a deeply supportive client community and opening Citrine in the middle of the pandemic. She talks candidly about surviving toxic hustle and grind culture, the realities of running a business, navigating motherhood alongside entrepreneurship, and the emotional responsibility that comes with helping people feel confident, comfortable, and seen. We also dive into her passion for extensions and hair loss solutions, the value of shared positive energy between stylist and client, and the evolving chapters of a creative career that refuses to stay in one box. Whether you work in cosmetology, are curious about salon life, or are building something of your own, this episode feels a little like a masterclass. Full of honest stories, grounded advice, and a reminder that success doesn't have to come at the cost of yourself! ----THIS EPISODE IS PARTNERED WITH: PromoWest Productions - @promowestlive For all upcoming shows & event info of who's coming through Columbus, OH, visit promowestlive.com  or to purchase tickets directly, visit AXS.com Makers Social - @makers.social Maker's Social is a DIY Project Bar located in the Franklinton Arts District of Columbus, OH! To book a reservation, go to makerscolumbus.com.

Send us a textWe see it constantly: salon owners saying they're overwhelmed, stressed, exhausted, and unsure what to work on next. They're putting in the effort, working long hours, and still feeling behind, and it doesn't have to be that way.In this episode, we break down why overwhelm shows up so often for salon owners and why it's usually not a time or effort problem. We talk about bad advice, vague soundbites, echo chambers, and the pressure to do everything at once, and how all of that creates mental fatigue instead of progress.We also share practical ways to reduce overwhelm immediately: narrowing priorities, identifying what season your business is in, eliminating services and tasks that don't serve you, focusing on one problem at a time, and replacing multitasking with focused work that actually moves your business forward.Your business should serve you, so that you can serve others.If you're feeling overwhelmed, this episode will help you slow the noise, regain clarity, and take back control — one decision at a time.Key TakeawaysOverwhelm is usually a priority problem, not a workload problem.Vague advice and soundbites create confusion, not clarity.Multitasking increases stress and reduces meaningful progress.Focused work outperforms scattered effort.Small wins build momentum; something is always better than nothing.Simplifying services and tasks reduces mental load.Every business moves through seasons; you can't work on all of them at once.Money, people, demand, and systems are the most common constraints.Systems reduce chaos and decision fatigue over time.Overwhelm fades when clarity, focus, and ownership increase.Time Stamps00:00 — Why salon owners feel overwhelmed 01:00 — Jen's opening take: saying no, staying in your lane 04:00 — Todd's opening takes: technician vs owner + complacency 06:00 — Bad advice, soundbites, and industry echo chambers 09:00 — Why vague guidance creates paralysis 11:00 — Multitasking, task-switching, and mental fatigue 13:00 — Focused work blocks and the “accomplished list” 15:00 — Small wins > doing nothing 16:00 — Confirmation bias and online noise 18:00 — Eliminating services, simplifying menus, reducing friction 20:00 — Business seasons: growth, repair, stabilization, preparation 22:00 — Stop trying to do every season at once 23:00 — Common constraints: money, people, demand, systems 25:00 — Systems reduce chaos and decision fatigue 27:00 — Avoidance, uncomfortable tasks, and leadership growth 29:00 — Final thoughts: focus, clarity, one step forwardLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textWe hear it all the time: “Stop working in your business and start working on it.” The problem? Almost no one explains what that actually means.In this episode, we break down what salon owners should really be working on when they're not behind the chair and why so many owners step back only to feel stuck, unproductive, or pulled right back into old habits.We talk about why cleaning, hovering, answering phones, and “being available” aren't owner work; how avoiding leadership decisions keeps businesses from growing; and why simply changing your location in the salon doesn't change your role.We explain the four buckets that owners are soley responsible for — money, people, growth, and systems — and how to structure your time so that the work you're doing compounds, removes friction, and creates long-term stability.Your business should serve you, so that you can serve others, and that starts with stepping into the work only you can do as an owner.Key TakeawaysStepping away from the chair without redefining your role can lead to stagnation.Cleaning, answering phones, and hovering are not owner work.Owners avoid leadership decisions by defaulting to “busy” tasks.Pricing must be rooted in math, not emotion or staff opinion.Owners are responsible for money, people, growth, and systems — no one else.Support without direction creates dependency, not growth.Marketing only when slow guarantees continued slow seasons.Systems create freedom, consistency, and trust.Owner work should compound, remove friction, and create clarity.Fifteen focused minutes a day beats zero intentional effort.Timestamps00:00 — Why “working on the business” is rarely explained 02:00 — Opening takes: decision fatigue, snowstorms, and perspective 05:00 — Why pricing must be math-based, not emotional 07:00 — The mistake owners make after stepping away from the chair 09:00 — Changing your role vs changing your location 11:00 — Low-level work vs owner-level work 14:00 — Owner Bucket #1: Money (P&L, break-even, pricing, allocation) 18:00 — Why owners must own pricing decisions 20:00 — Owner Bucket #2: People (hiring, onboarding, training) 23:00 — Apprenticeships, assistants, and development pipelines 26:00 — Support without direction creates dependency 28:00 — Owner Bucket #3: Growth (marketing, branding, partnerships) 31:00 — Why marketing only when slow keeps you slow 33:00 — Owner Bucket #4: Systems and direction 36:00 — SOPs, standards, and consistency 38:00 — Hovering, over-availability, and lack of trust 40:00 — Owner self-development and mentorship 42:00 — How to audit your work: compounding, clarity, friction 44:00 — Weekly action steps + closing thoughtsLiving the Dream with CurveballOn the living the dream with curveball podcast I interview guests that inspire.Listen on: Apple Podcasts Links and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send me a DM "GROW" on IG ⁠instagram.com/jenniferjadealvarez⁠ to get your FREE copy of The Ultimate Salon Growth Blueprint: Systems, Sales, and Scaling for SuccessMYA- Lead Generation Quiz https://joinmya.com/meetings/hannah-kipp/mya-virtual-tour-jennifer-alvarez Use code JA2FREE for 2 months free Ready to work with a VA? https://keap.page/tjb048/elevate-strategic-partnership.htmlJoin the free Facebook group to join like minded beauty pros! ⁠www.Facebook.com/groups/salonandsuitebusiness⁠Need A Bookkeeper?TRUEPROFITSALONSFREEBIEhttps://docs.google.com/document/d/1fztruO7F9_UtcCb4zJ15R-MXoR5Wahb5u-UvKkNHzS4/edit?tab=t.0#heading=h.741ye9yw2erhHeather Harrisheather@sparkproglobal.comwww.sparkproglobal.comKeywordsbeauty industry, salon ownership, virtual assistants, business growth, delegation, salon culture, leadership, salon management, Spark Pro Global, hairdressingTakeawaysHeather's early exposure to hairdressing shaped her passion for the industry.Transitioning from stylist to salon owner involves significant challenges.Cultural shifts in a salon can be difficult but necessary for growth.Adapting business models is crucial in a changing market.Retiring from behind the chair allows for new opportunities in leadership.The creation of Spark Pro Global stemmed from a need for better time management.Delegating tasks can free up valuable time for creative pursuits.Virtual assistants can handle repetitive tasks, improving efficiency.Identifying tasks that can be delegated is key to business success.Investing in help can lead to greater overall productivity.SummaryIn this episode of the Beauty Business Game Changer podcast, Heather Harris shares her inspiring journey from a young girl fascinated by hairdressing to becoming a successful salon owner and entrepreneur. She discusses the challenges of transitioning from stylist to owner, the importance of maintaining a strong salon culture, and the necessity of adapting business models in a changing market. Heather emphasizes the power of delegation and how virtual assistants can help salon owners maximize their time and efficiency. She also shares insights on identifying tasks to delegate and the impact of asking for help on personal and professional growth.Chapters00:00 Heather's Journey into the Beauty Industry02:45 Transitioning from Stylist to Salon Owner05:41 Navigating Change and Resistance in Leadership09:03 Adapting Business Models in a Competitive Market11:51 The Decision to Step Back from the Chair14:40 The Birth of a New Business Venture17:48 The Role of Virtual Assistants in Business Growth23:30 Delegating Tasks to Virtual Assistants26:20 Building a Business Model Around Delegation28:02 Identifying Time-Wasting Tasks35:34 Top Areas to Delegate for Salon Owners43:28 Leveraging Support for Business Growth

 Stylists are increasingly seeing renting their own suite or booth as an appealing alternative to working in a commission salon.  Guest Anne Chesbro is co-owner of a commission salon company, Platinum Salon, as well as a suite rental business in Rochester, NY. She and her husband Joe Chesbro founded Platinum Salon Suites to meet the needs of stylists who wanted to strike out on their own. Unlike most suite rental setups, Anne provides renters with  benefits like laundry, business coaching, free access to stylist education, and more. She says the new business has been a great way to provide stylists the opportunity to be their own bosses, while retaining them within the greater salon family and culture. Tune in for a smart and savvy conversation about navigating changes in our industry.Follow Anne on Instagram @anne_chesbro.Follow Anne on TikTok at anne_chesbro. Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. SUMM IT UP is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlockedFind host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry.

Salon ownership is the goal of many—if not most—professionals. Today, there are multiple paths to achieving that dream, but one option that's rarely discussed is the growing franchise salon category. Sport Clips franchisee Whitney Bradley, a licensed professional, transitioned from working behind the chair to managing a franchise salon before ultimately becoming the owner of her own Sport Clips location. In this conversation, Whitney shares her journey to ownership and highlights the advantages of having the support of a national salon organization in building both careers and businesses.

IN THIS EPISODE, YOU'LL LEARN:What to do when you "lose" staffThe importance of "Let Them Be"Hiring & FiringHow NOT Gossiping Gets You More Answerand so much more! WANT MORE KRYSTINE?For 1:1 Coaching, Freebies & More, TAP HERE: ⁠bit.ly/3S5R2lo⁠LOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros.

IN THIS EPISODE, YOU'LL LEARN:What to do when you "lose" staffThe importance of "Let Them Be"Hiring & FiringHow NOT Gossiping Gets You More Answerand so much more! WANT MORE KRYSTINE?For 1:1 Coaching, Freebies & More, TAP HERE: bit.ly/3S5R2loLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros.

When guest Doug Smith and his wife, stylist Tara Summersett Smith opened The Studio + Co. in Florence SC in 2011, Doug was a corporate guy who was completely new to the salon world. Now he's a certified Summit Salon Coach who helps other salon owners with figure out financials, marketing and management. In this episode, Doug and Blake discuss the joys and complexities of running a salon company when your life partner is your business partner. (We need to get Tara on the show to hear her side of the story!)Doug also opens up about the process of selling The Studio + Co. to a former employee -- at topic he also coaches on. Schedule a 30 minute discovery call with Doug Smith.  Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. SUMM IT UP is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlockedFind host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry.

Industry veteran Jeremy Stephens shares how he built a thriving salon and long-term brand partnerships with names like BaBylissPRO and Living Proof—offering a blueprint for stylists who want to grow in and beyond the chair.Follow/subscribe to be the first to know when new episodes are released. Like what you hear? Leave us a review!KEY TAKEAWAYS:

These are clips highlighting some of the topics discussed in the full episode! Check it out if you want a bite-sized version of the full episode. Salon Owner and Reality TV star @gina.doesmyhair shares her experiences and challenges of salon ownership. We discuss the difference between running a salon in a suite vs. storefront environment, as well as the balance of working BTC in your own salon. Gina also shares her unique experience from starring in 'Married at First Sight,' discussing the challenges of navigating relationships under the scrutiny of cameras, the awkwardness of being matched with a stranger, and the impact of editing on public perception.  This Week's Topics: • Building a Clientele through Social Media • Transitioning to Salon Ownership • Challenges of Salon Ownership • Reality Show Experience • Life Behind the Chair: Balancing Ownership and Client Care   Also check out Gina's podcast @dlistdiaries!   Video versions of our episodes are on our YouTube channel for you to watch! Subscribe to our channel The Hair Game on YouTube and check out ‘The Hair Game Podcast' playlist. Our podcast thrives on the opinions of you, the listener... if you have a moment (and you are an Apple user), please leave us a rating & review on the Apple podcasts app or iTunes! Here's what you do: - Scroll down to 'Ratings & Reviews'  - Click on the empty purple stars (5 is the best)!  - Click on ‘Write a Review' and let us know what you love most! Each rating & review helps us reach more and more of your fellow hair loves, and our goal is to help as many hairdressers as we can find success. Thanks in advance! FOLLOW US http://www.instagram.com/thehairgamepodcast http://www.instagram.com/salonrepublic http://www.instagram.com/loveerictaylor 

Salon Owner and Reality TV star @gina.doesmyhair shares her experiences and challenges of salon ownership. We discuss the difference between running a salon in a suite vs. storefront environment, as well as the balance of working BTC in your own salon. Gina also shares her unique experience from starring in 'Married at First Sight,' discussing the challenges of navigating relationships under the scrutiny of cameras, the awkwardness of being matched with a stranger, and the impact of editing on public perception.  This Week's Topics: • Building a Clientele through Social Media • Transitioning to Salon Ownership • Challenges of Salon Ownership • Reality Show Experience • Life Behind the Chair: Balancing Ownership and Client Care   Also check out Gina's podcast @dlistdiaries!   Video versions of our episodes are on our YouTube channel for you to watch! Subscribe to our channel The Hair Game on YouTube and check out ‘The Hair Game Podcast' playlist. Our podcast thrives on the opinions of you, the listener... if you have a moment (and you are an Apple user), please leave us a rating & review on the Apple podcasts app or iTunes! Here's what you do: - Scroll down to 'Ratings & Reviews'  - Click on the empty purple stars (5 is the best)!  - Click on ‘Write a Review' and let us know what you love most! Each rating & review helps us reach more and more of your fellow hair loves, and our goal is to help as many hairdressers as we can find success. Thanks in advance! FOLLOW US http://www.instagram.com/thehairgamepodcast http://www.instagram.com/salonrepublic http://www.instagram.com/loveerictaylor 

In this episode, we join Katie Alm, getting real about what actually moves the needle in your beauty career, and it's not chasing the latest trends. From posting with intention to fully understanding the brands you align with, we'll cover mindset and strategy shifts that can change everything. Get FREE access to our profit making webinar: https://small-kiwi-98108.myflodesk.com/ao7u0l0qzq Our 6 figure stylist guide here: https://view.flodesk.com/pages/622541789b7136a9e313da40  Key Take-aways: 1. Posting with intention, sharing your knowledge, and aligning with a brand you love can change the trajectory of your career.  2. Experimenting with the full line of a brand you love and getting really knowledgeable about the full line, makes all the difference. 3. Forget the trending, use the tried and true: posting consistently, come from a place of gaining more experience, and get to know the culture behind the brand. 4. It's all about perspective baby! Do you look at what you're losing or what you're gaining? 5. Where can you volunteer help in an area that might be needed? 6.If you're juggling more than one career path at the same time, communicate and accommodate your clients. By setting the tone in the beginning and letting clients know how you operate, there won't be surprises when it does happen. Email & text marketing is the quickest way to increase your income and GlossGenius has AI support to make this as simple as clicking a button! Try it out for 2 weeks FREE: https://glossgenius.biz/AmbrosiaCarey Take 15% off our favorite skincare line, Pharmagel with code SSA15: http://www.pharmagel.net/discount/ssa15?redirect=%2F%3Fafmc%3Dssa15  

Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. This episode explores how a business can continuously improve and innovate while involving and valuing its team.00:00 Introduction and Opening Remarks00:39 Personal Updates and Reflections03:01 Newsletter Insights and Business Tips10:49 Staff Development and Education Initiatives15:22 Upcoming Classes and Staff Involvement18:28 Exciting Your Staff and Clients19:58 Leveraging Staff Skills for Growth21:57 Continuous Improvement and Education25:27 Apprenticeships and One-on-One Training32:13 Providing Practical and Impactful Education34:48 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Running a salon team isn't just about great hair—it's about clear expectations, accountability, and strong leadership. In this episode, we break down why stylists ignore responsibilities, how to get them to care, and the key shifts that turn frustration into teamwork. Learn how to lead with confidence, and create a culture where everyone takes ownership. If you're tired of repeating yourself or struggling with follow-through, this episode is for you. Get FREE access to our Creative Service Profit Maker Webinar now! https://small-kiwi-98108.myflodesk.com/ao7u0l0qzq Key Take-aways: 1. One of the biggest reasons a task isn't done is they just don't see how it can benefit them. 2. Rather than should's or shouldn't's, focus on tying responsibilities to personal success. 3. Creating a culture of salon leadership brings up future leaders, making your business more sustainable. 4. Be firm but kind 5. Another reason someone doesn't take responsibility is because they assume someone else will take care of it. 6. When addressing, keep it short and simple, and pull them away privately. 7. When someone owns a task, they're more likely to do it. 8. Create a sanitation list and introduce it at a meeting. 9. Another reason something isn't done is because someone doesn't feel accountable. 10. Try a nomination box to bring team morale together, give a gift card to the most nominated employee. 11. Personally thank and publicly recognize when someone goes above and beyond. 12. Come up with solutions during team meetings. Ask your staff if they have ideas. 13. Focus on clarity over assumption 14. Have policies like this written in a team handbook or policy guide. 15. Address issues 1:1 and not in a group. Calling someone out publicly is a form of public shaming. 16. If you have high turnover, it's time to take a look at how you're leading your culture and environment. 17. Frame your approach as collaboration so that you can work together and bond as a team. 18. The bigger picture is to create a team that builds a sustainable business, and therefor creating opportunity and freedom to make choices or take risk. Email & text marketing is the quickest way to increase your income and GlossGenius has AI support to make this as simple as clicking a button! Try it out for 2 weeks FREE: https://glossgenius.biz/AmbrosiaCarey Take 15% off our favorite skincare line, Pharmagel with code SSA15: http://www.pharmagel.net/discount/ssa15?redirect=%2F%3Fafmc%3Dssa15  

Send us a textSolo Episode (I'm alone!): Answering Some Common Salon Business QuestionsIn this episode, Todd addresses various topics related to running a salon business.Todd reacts to some common questions from social media posts. Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.00:00 Introduction and Episode Setup00:57 Opening Take: Salon Software03:58 Achieving Business Success06:20 Staffing Challenges in Salons12:55 Pricing Strategies and Misconceptions15:50 Booth Renting and Business Ownership17:46 Exploring Membership Models19:01 Conclusion and Listener EngagementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

get your FREE copy of he Ultimate Salon Growth Blueprint: Systems, Sales, and Scaling for Success justSend me a DM "GROW" on IG ⁠instagram.com/jenniferjadealvarez⁠MYA- Lead Generation Quiz ⁠https://joinmya.com/signup⁠ Use code JA2FREE for 2 months free Join the free Facebook group to join like minded beauty pros! ⁠www.Facebook.com/groups/salonandsuitebusiness⁠Learn more about building a clientele with Gina Bianca- https://gina-bianca-education.mykajabi.com/360GuestExperienceKeywordsbeauty industry, business growth, salon management, guest experience, personal development, marketing strategies, addiction recovery, motherhood, mentorship, salon modelsSummaryIn this episode of the Beauty Business Game Changer podcast, host Jennifer Alvarez welcomes Gina Bianca, a seasoned professional in the beauty industry. They discuss Gina's journey as a salon owner, educator, and business coach, touching on her experiences with personal growth, addiction recovery, and the challenges of balancing motherhood with running a business. The conversation delves into various salon business models, the importance of guest experience, and the significance of giving back to the community. Gina shares her insights on overcoming obstacles and the value of mentorship in the beauty industry.TakeawaysMaya's technology can significantly boost client bookings.Balancing motherhood and business requires effective time management.Personal growth is essential for effective leadership.Therapy can help address deep-seated issues like resentment.Addiction can manifest in various forms, including marijuana.Non-attachment to outcomes can facilitate business growth.The guest experience is crucial for client retention.Different salon models have unique advantages and challenges.Giving back to the community enriches personal fulfillment.Continuous learning and sharing knowledge elevate the industry.Sound Bites"We're not doing brain surgery.""I think perspective is everything.""The secret to living is giving."Chapters00:00 Focusing on Guest Experience and Business Growth05:52 Balancing Motherhood and Business Ownership10:55 Personal Growth and Overcoming Resentment17:24 Addressing Addiction and Seeking Help22:09 Navigating Personal Struggles and Growth25:06 The Impact of COVID-19 on Mental Health27:55 Risk-Taking and Non-Attachment in Business32:13 Exploring Salon Business Models40:02 Enhancing the Guest Experience44:55 Giving Back and Personal Growth48:23 Introduction to Business Growth and Mindset Transformation48:50 Community Support for Beauty Entrepreneurs

Struggling to hire and trust new employees in your beauty business? In this episode, we break down when to hire, how to identify the right team members, and ways to build trust so you can scale your salon or beauty brand with confidence. Learn the key benchmarks for hiring, how to avoid those red flags, and how to create a smooth onboarding process that sets your team up for success. Whether you're bringing on a stylist, assistant, or front desk support, this episode will help you make strategic hiring decisions to grow a sustainable and thriving business. Tune in and take the guesswork out of building your dream team! Get FREE access to our Creative Service Profit Maker Webinar now!  Don't sleep on this, get your 2 week trial to GlossGenius, it has seamless scheduling, automated reminders, integrated payments, marketing tools, and client management to streamline operations and boost growth: https://glossgenius.biz/AmbrosiaCarey We want to hear from you! Drop your review & tell us what you enjoy & what you want to hear more of! Key Take-aways: 1. If you are 80% capacity on your books for 3 months, you know it's time to start hiring. 2. How much cash flow do you have? If you're generating 6 figures, you'll have a stronger cushion in case you need a safeguard for any changes in the business. 3. If you're not quite at 6 figures but your profit margins are at 20%, this is a benchmark that allows you to see if you're ready for the next stage of growth 4. Sometimes small business get ahead of themselves and want to grow a team due to emotional investments, and they fall backward financially. 5. When you're ready to hire, define clearly what this person looks like; lay out responsibilities, job description, qualifications, will they be an employee or rental? How much experience do they have, are they looking for an apprenticeship or assistant program before taking clients? 6. Once you know what you're looking for, visit beauty schools to get a better sense of what students are looking for in a leader. 7. Connect locally though social media. Be intentional about your approach with places that could align with your brand.  8. Connect in person with other businesses through local events. This is a great way to attract new clients for your growing team. 9. Recruiting can attract people who are less loyal or looking for the next best thing & that could be a red flag to growing a less sustainable team. 10. Build up your resumes and contact to set up a group interview if there are 3 of more candidates. 11. Invite stand outs to come back for an individual interview where you can address specific topics, allow them to ask questions, and go into details what you are both looking for to see if you align. 12. The last step is a technical interview to see how they work behind the chair. this  is a good time to see how they communicate, interact, are they a natural educator? 13. The next step is to decide how your training will go down. What are you providing for them as a team member? Do you want to them to get involved? Are you interested in training? 14. If you're bringing on an employee, have an employee handbook prepared to lay out responsibilities, expectations,and  benchmarks. 15. Trust is built through repetition. Offering a 1:1 meeting with your employees is a time to check-in & go over goals and realign expectations. 16. Offering incentives, incentives, opportunities for leadership also builds trust. 17. When first hiring, start with a 90 day trial to see if you are a good fit. Take 15% off our favorite skincare line, Pharmagel with code SSA15: http://www.pharmagel.net/discount/ssa15?redirect=%2F%3Fafmc%3Dssa15  

Join us as Rachel Hall and Wynter DePriest, co-owners of Jovi Salon, share their inspiring journey from working in a salon, then suite renters to salon owners. In this episode, they discuss building a supportive team culture, navigating the financial realities of ownership, and the resilience it takes to create a thriving salon community.Follow/subscribe to be the first to know when new episodes are released. Like what you hear? Leave us a review!KEY TAKEAWAYS:

In this episode, I'm talking with Mikey Denton, a former salon owner who shares his personal story of transitioning from a hairstylist to a business owner.  Mikey discusses the pitfalls of relying on friends for business advice, the importance of getting everything in writing, and the impact of not understanding the financial and legal aspects of business ownership.  He candidly reveals his journey through bankruptcy, the lessons learned, and how he is rebuilding his life and career.  This episode offers valuable insights for aspiring salon owners on the importance of professional advice, meticulous planning, and cautious partnerships.  IN THIS EPISODE: 00:49 The challenges of transitioning to a salon owner01:57 Introducing Mikey Denton: A cautionary tale03:23 Mikey's journey: From opening to closing a salon05:28 The downfall: merging businesses and legal troubles13:41 Lessons learned: Business and friendship18:25 Navigating bankruptcy and moving forward25:46 Advice for aspiring salon owners32:21 Final thoughts and farewell Want MORE to help you GROW? 

Looking to keep your schedule packed and your revenue growing? In this episode, we're sharing expert strategies to maximize your bookings and keep clients coming back for more. Learn actionable tips for re-engaging past clients, attracting new ones, and creating irresistible offers that fill your chair. Whether you're a stylist or salon owner, this episode is packed with insights to help you boost your business and achieve consistent success! Snag our 8 step downloadable worksheet our Fool Proof Profit Maker: https://small-kiwi-98108.myflodesk.com/nlle1d1php Save a seat to our Members Waitlist: https://small-kiwi-98108.myflodesk.com/gnfbcgfrjq Key Take-Aways: 1. Create a New Year offer from a package to a bundle. 2. Start a New Year, New You promotion from adding a micro service. 3. Send a personalized email or text. Focus on the services that bring in the highest revenue to do what you enjoy. 4. Position hair appointments as self care. Make the message about them: After giving to everyone else, it's time to do something for you. 5. Host a giveaway: Discount or product to incentivize clients to prebook. Make the duration 8 weeks to fit the average booking schedule. 6. Share hair resolutions on social media. Great way to add your personalities and attract new clients. 7. Social proof comes from testimonials, reviews, and feedback from clients. Create images, reels, and templates for your social media channels. 8. Encourage clients to prebook, it's the number 1 way to sustain your business and have consistency. 9. Reintroduce and make tightening your systems a convenience to your clients. Take 15% off our favorite skincare line, Pharmagel using code SSA15 at checkout: http://www.pharmagel.net/discount/ssa15?redirect=%2F%3Fafmc%3Dssa15

The way most salons manage their color results in a loss of profits - that's why Tim Howard co-founded Vish, software that is revolutionizing how salons manage their color so they can reduce waste and increase their profits. Tim has over 25 years of experience in the salon industry and is the former owner of two award-winning salons. He chats with Blake about how salons can charge clients correctly for their color, what needs to change in the industry, and how salons can best reinvest extra revenue back into their business. LEARN MOREVisit getvish.com. SUMM IT UP is produced by Erica Furgiuele. Get in touch with Summit and let us know what you think of the podcast or what topics you'd like us to cover next.    Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry. Join our online community for certified Summit salons, spas, barber shops and beauty schools.Sign up for our newsletter, Your Weekly Game Plan to stay on top of our events and trainings.

In this heartfelt episode, we explore the journey of a little girl who grew up dreaming of owning her own salon—a dream she worked tirelessly to achieve. But what happens when the dream you've chased for years becomes overwhelming? We dive deep into the realities of salon ownership: the passion, the long hours, the struggles to balance life and work, and the ultimate decision to let it go. Hear the story of how walking away from her salon was not an end, but a courageous step toward rebalancing her life, rediscovering herself, and embracing new dreams. This episode is for anyone who's ever had to make the tough choice to let go of something they love in order to find true balance and happiness.Follow Paige on Instagram

What is going through students' minds when they go on salon tours? What gives them the sense that the vibes are right, and what is on their dreaded "ick list" when it comes to salon culture? This episode is all about supporting and welcoming the next generation of stylists who are ready to begin their careers. Our guest this episode is Beonca Torres, Associate Trainer with the Summit Salon team and Director of Distance Learning and Placement Coordinator at Summit Salon Academy Tampa.  Beonca chats with Blake about what student stylists are looking for when they go on a salon tour and then choose the salon where they will begin their career. LEARN MORELearn more about Beonca on her Summit Salon profile page.Follow Beonca on Instagram @beoncatorresSUMM IT UP is produced by Erica Furgiuele. Get in touch with Summit and let us know what you think of the podcast or what topics you'd like us to cover next.   Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry. Join our online community for certified Summit salons, spas, barber shops and beauty schools.Sign up for our newsletter, Your Weekly Game Plan to stay on top of our events and trainings.

In the beauty industry, it's easy to blur the line of being an artist vs owning a buiness. Ambrosia opens the conversation on bad business advice and deceptive tactics on working less, charging less, and making more. From misleading pricing claims to hidden context, we expose the tactics that social media can use to manipulate popular consumption for truth. Join us as we discuss the impact of these lies on your income, business, and future. Ambrosia also provides tips on how to approach navigating the mindset of exchanging money for time and the long-term ramifications for underchanging. Don't miss this episode if you're ready to uncover the reality of compounding effects and empower yourself with knowledge. Join the Membership Waitlist. For our Marketing Guide Freebie, tap HERE Key Take-Aways: 1. Most advice on social media lacks context or is missing important parts of the story. 2. Doing something for a long time doesn't give someone the right to teach, but learning the craft of teaching and holding retention does. 3. People say things that are inflammatory because it gets attention and followers. 4. If you don't raise your prices, and your costs keeps going up…understand that you are choosing to be the one who absorbs the cost. 5. I'm either free or expensive, but I'm never cheap. 6. You can choose to comp your work as a gift or give back through charity work, but never raising prices for repeat clients is bad business. 7. There is a difference between goodwill and good business. 8. It's impossible to book less time, charge less, and make more money. 9. The reason it's important to learn how to operate your business is so that you can take care of your future self. 10. It's the sustainable stuff that builds wealth, confidence, and relationships. Maximize your profits by tracking your color cost with SalonScale, add an extra 10% off with code SSA10 Get 15% off our favorite skincare line, Pharmagel using code SSA15

In this episode, we dive into the inspiring journey of Michelle Sy, owner of Mish Esthetics, who has turned her brand dreams into a reality. Hear firsthand how she started and leveraged her brand to open her first salon. She candidly shares her struggles in running a business, from finding the right location to building a loyal clientele. This episode is packed with valuable insights for anyone looking to navigate the ups and downs of salon ownership. We also explore her strategies for finding and retaining top talent, ensuring her team stays fully booked, and the importance of regular wellness checks and ongoing training. Whether you're a seasoned salon owner or just starting, this episode offers practical advice and encouragement to help you succeed in the beauty industry. Tune in and learn how to overcome challenges and create a thriving salon business. Website: https://www.mishesthetics.com/ IG: @mish.esthetics LAS VEGAS LASH SOCIAL Going to the International Beauty Show (IBS) in Las Vegas this June 22-24th? You are? Awesome! You need to come to the Lash Social hosted by Lash Boss Radio and LashCast. There will be food, drinks, music as well as photo ops with all your lash besties. PLUS...We will be giving out swag bags to the first 50 attendees from our amazing sponsors! The party will be in the Sahara Blanca Penthouse...that's right...we are partying in a penthouse in Vegas! Here are the deets about the party: DATE: JUNE 22, 2024 LOCATION: Blanca Penthouse at the Sahara Hotel ADDRESS: 2535 S Las Vegas Blvd, Las Vegas, NV 89109T IME: 8pm-12am COST: $67 THEME: Neon Nights FUN FACT: Lenny Kravitz designed the suite himself. NOTE: We will have a host at the Blanca Tower elevators, where you will be checked in and allowed up if you are on the guest list. WE HAVE LIMITED SPACE! GET YOUR TICKET TODAY! CLICK LINK TO GET YOU TICKET: https://bit.ly/4e4aGYM LASHCON TICKETS ARE ON SALE Feeling disconnected from the lash industry? Looking for inspiration? Feeling discouraged about your business? If this is you, then LASHCON is the event for you. We created this event to help lash artists connect to their lash family, get inspired so they can tackle any troubles they face, and get equipped with business information that will help them take their company to the next level. LASHCON is the largest lash conference in the world, tailor-made for lash artists like you. Think of it as THE lash homecoming for lash artists, influencers, and lash brands. We have a 5-month payment plan in place. Look for the " Partially " button to set up the payment plan. Tickets are on sale! For more info, go to www.thelashconference.com. If you are ready to buy, here are the ticket links: DIAMOND https://bit.ly/4bpME8b VIP https://bit.ly/4a44RaC GENERAL ADMISSION https://bit.ly/4a4fHxc JOIN OUR LASHCAST INSIDER CLUB:⁣⁣⁣ Join the coolest club in the lash industry. You'll receive discount codes for our webinars, trainings, LashCon, and upcoming coaching program. ⁣⁣⁣ Go here to sign up: mailchi.mp/lashcastpodcast.com/lashcon-give-away ⁣⁣⁣ IG: ⁣⁣⁣ @lashcast @thelashconference.con⁣⁣⁣ Join our free Facebook group: www.facebook.com/groups/lashcastpodcast/⁣⁣⁣ Contact: paul@lashcast.com