the Hello Hair Pro podcast

Send us a textIn this episode of the Hello Hair Pro podcast, Jen and Todd dive into what it really takes to build a standout salon business in today's industry.They kick things off with a personal story about a salon owner's dress code and her grandmother's influence, which leads to a broader conversation about the role of professionalism and presentation in attracting the right clients and building trust.Then, Todd shares a blueprint for treating your salon like a media company—from launching a podcast and building an email list to creating content that attracts dream clients and future team members. Learn how shifting your mindset from "just a salon" to a media-driven brand can unlock next-level growth.Whether you're a salon owner, booth renter, or stylist with ambition, this episode is packed with practical advice to help you grow with intention, elevate your brand, and future-proof your business.Timestamps:00:00 – Intro: Why This Topic Matters01:18 – A Salon Owner, Her Grandma, and the Dress Code Debate03:30 – What Professionalism Really Means in the Hair Industry07:42 – Jen's Advice for New Salon Owners09:26 – How to Build a Media Company Around Your Salon20:52 – Final Takeaways & Growth ChallengeLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textIs being the 'boss' really the freedom it's hyped up to be?In this episode, Jen and Todd break down some of the biggest myths in the salon industry — from the glamorized idea of being your own boss to the realities of chair rental and independent work.You'll hear:Why summer is a strategic season for planning and promotionThe most common mistakes new stylists make when renting a boothThe truth behind titles like Master Stylist, Boss, or Owner, and why they can be misleadingWhy mentorship can save you from major (and expensive) business pitfallsThe difference between freedom and structure in salon careersHow salon owners can navigate side gigs, retention, and stylist growthWhether you're a commission stylist, booth renter, or salon owner, this conversation is packed with honest insights, laughs, and next-level salon strategy.⏱️ Timestamps for Easy Navigation00:00 – Welcome and episode intro 00:17 – Today's hot takes: balancing fun with work 03:01 – Why you should question “expert” advice 07:17 – The truth behind being “the boss” 13:02 – When independent stylists get confused about business 20:23 – Real talk: the challenges of going solo 21:38 – The problem with inflated titles in the beauty industry 22:29 – What “Master Barber” really means 24:32 – Can you balance side gigs with salon success? 28:24 – How to plan during slow seasons 33:27 – Straight talk for aspiring salon owners 34:50 – Why solid foundations matter more than flair 38:52 – Final thoughts and encouragementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textDo What You Love. Figure Out Who You Are & Do the WorkIn this multi-topic episode, Jen and Todd share their thoughts on the importance of passion and self-discovery in both personal and business life. Jen starts with a heartfelt story about a client who was moved to tears after Jen transformed her hair with extensions, reminding Jen why she loves her work. Todd follows with a discussion on the significance of figuring out who you are and then putting in the work, emphasizing that copying others won't lead to success. They also explore the dynamics within salons, the importance of attracting the right kind of clientele, and how new hairstylists should approach building their careers. Moreover, the conversation shifts to business strategies, using Trader Joe's unique model as an example to illustrate how businesses can thrive by doing things differently. They wrap up with an exciting announcement about an upcoming workshop on June 13th. MORE INFO HERE!00:00 Introduction and Casual Banter00:29 Opening Takes: Do What You Love02:17 Opening Takes: Figure Out Who You Are02:41 The Importance of Self-Reliance in Business04:56 Challenges in Salon Leadership and Team Dynamics07:25 Advice for New Stylists and Building Clientele14:28 Dealing with Extension Fix Requests18:26 Client Consultation Challenges19:14 Dealing with Discount Seekers20:34 Business Insights from Trader Joe's23:40 Maximizing Salon Space and Efficiency26:27 Product Selection and Brand Alignment30:11 Donation Strategies and Community Impact32:26 Final Thoughts and Upcoming EventsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textFeeling uninspired? Overwhelmed? Just going through the motions in your salon, studio, or behind the chair? You're not alone—and you're not broken. In this episode, Todd and Jen tackle what it really means to be in a professional slump, why it's more common than you think, and how to pull yourself out of it with simple, actionable strategies.They cover everything from signs of burnout and creative stagnation to client overbooking and social media comparison traps. Whether you're a stylist, salon owner, or creative professional, this conversation will help you find clarity, community, and fresh inspiration.

Send us a textLeveraging Hospitality to Boost Your Salon BusinessIn this episode, Jen and Todd reflect on their past month's experiences and dive into the differences between hospitality and service within the hair industry. They emphasize how leveraging honest hospitality can enhance client retention and attract new clients, ultimately growing your salon business. They stress reading the room, making clients feel special, and creating emotional connections as key factors in delivering outstanding hospitality. Furthermore, they underline the importance of leading by example and investing in your team to sustain a warm, client-focused culture. Key points include actionable tips on remembering client preferences, creating a welcoming ambiance, and stepping out of comfort zones to make real-world progress in business.00:00 Introduction and Catching Up00:44 Episode Milestone and Future Plans01:07 Hospitality vs. Service Overview02:04 Opening Takes: Knowledge and Progress07:24 Client Retention and Growth Strategies15:32 Service vs. Hospitality in Business18:09 The Importance of Hospitality in Service18:58 Consistency in Client Service19:13 Client Retention Through Personal Connection21:16 The Pitfalls of Self-Centered Service23:41 Reading the Room: Tailoring Service to Clients25:23 Practical Tips for Enhancing Hospitality28:30 Leadership and Team Management33:47 Building a Unique Brand vs. Franchising35:18 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textThe Art of Preparedness in a Hair SalonIn this episode, Jen and Todd discuss how preparedness will set your business apart. They touch on the importance of growth opportunities, freedom in the workplace, and the value of supportive mentorship. The episode highlights how using technology and innovative practices can enhance both client and staff experiences. They also share insights on the essential tasks like maintaining cleanliness, conducting real consultations, and the overall importance of creating a welcoming environment. With real-life examples and practical advice, Jen and Todd provide a blueprint for running a successful client and employee-focused salon.00:00 Welcome Back! Catching Up with Jen00:33 Discussing Last Week's Guest: Brooke01:22 Preparedness and Opening Takes02:05 Business Insights: Private Labels and Value Creation05:24 Career Reflections and Personal Growth10:03 Creating a Welcoming Salon Environment13:53 The Importance of Cleanliness and Consistency19:59 Collaboration at Hello Hair Co.20:31 Encouraging Collaboration in the Salon21:17 The Importance of Asking for Help22:01 Adherence to Foundational Principles22:14 Product Selection and Client Satisfaction23:08 Effective Use of Social Media24:53 Small Touches That Make a Big Difference26:09 Leveraging Technology for Client Experience28:42 Creating Growth Opportunities for Staff31:12 Balancing Freedom and Responsibility32:22 Supporting and Mentoring Your Team33:53 Ensuring Proper Equipment and Tools36:14 Marketing, Social Media, and Education37:46 Final Thoughts and ConclusionLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textFinding Your Place in the Hair Industry with Brooke WrobelTodd is joined by Brooke Wrobel, one of the hair pros at Hello Hair. Brooke shares her journey into the hair industry, from her decision to skip college and attend hair school at Empire in Hookset, New Hampshire, to her experiences behind the chair. They discuss various topics, including the challenges of transitioning from school to professional work, the importance of consultations, and Hello Hair's supportive culture. Brooke also shares her favorite types of clients, memorable client stories, and struggles with social media and personal growth. The episode wraps up with a fun, rapid-fire question segment, revealing Brooke's preferences and quirks. Tune in for a candid and insightful conversation about the highs and lows of being a hairstylist.Find Brooke @yourhairbestiebrooke or book a consultation with her here! 00:00 Introduction and Guest Introduction00:35 Brooke's Journey into the Hair Industry01:58 Hair School Experience05:19 First Salon Job and Challenges13:14 Joining Hello Hair17:54 Client Interactions and Memorable Stories21:17 Importance of Consultations22:58 Styling Tips and Product Use23:41 Working at Hello: Collaboration and Support27:14 Salon Culture and Client Interaction32:22 Social Media Challenges and Strategies37:18 Rapid Fire Questions and Fun Facts42:10 Conclusion and Future PlansLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textSelf-Awareness: The Key to Personal and Professional GrowthIn this solo episode, Todd explores the critical topic of self-awareness and its impact on both personal and professional life. Todd opens with a light-hearted take on family bonding over NBA basketball, underscoring the importance of real-life connections in an increasingly digital world.He discusses the influence of ego, social media pressures, and living in echo chambers on one's ability to self-assess accurately. Todd also shares personal anecdotes from the hair industry and his experience as a gym owner to highlight the importance of self-awareness in achieving success and continuous improvement. He emphasizes the value of journaling, mentorship, and remaining curious to enhance self-awareness. 00:00 Introduction and Updates00:28 The Importance of Self-Awareness02:05 Opening Take: NBA Playoffs and Family Time05:45 Self-Awareness in the Hair Industry07:47 Understanding the Dunning-Kruger Effect13:05 Lessons from the Gym: Tracking Progress15:36 Podcast Journey and Social Media Strategy24:32 Common Mistakes in Business and Self-Awareness28:53 Practical Tips for Increasing Self-Awareness31:59 Conclusion and Call to ActionLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textTransformative Leadership Insights: Lessons from Starbucks and Chili's CEOsIn this episode, hosts Jen and Todd kick off their discussion with engaging opening takes on the importance of self-care and effective leadership qualities.Jen discusses her career in the hair industry and the crucial role of self-care in achieving longevity in the profession. Todd shares a surprising statistic about American-made clothing and suggests that great leaders inspire those around them. The hosts delve into lessons from the CEOs of Starbucks and Chili's, highlighting how these leaders successfully pivot their companies by streamlining operations and focusing on fundamentals. Starbucks CEO Brian Niccol emphasizes creating a consistent customer experience, while Chili's CEO Kevin Hochman showcases innovative changes in kitchen operations that have massively increased efficiency and sales. They encourage listeners to look beyond their industry for inspiration and always be open to reevaluating and upgrading their business practices.00:00 Introduction and Greetings01:09 Opening Takes: Self-Care and Career Longevity03:09 Opening Takes: Made in America and Leadership06:14 Starbucks: Learning from a Giant07:44 Starbucks: Addressing Challenges and Innovations11:07 Starbucks: Focusing on Customer Experience17:37 Chili's: Streamlining for Success18:24 Chili's Kitchen Overhaul: Streamlining for Success19:47 French Fry Fix: Simplifying for Speed21:26 Team Insights: Listening to Your Staff23:24 Menu Slim Down: Less is More25:10 Marketing Moves: Competing with Fast Food26:51 Consistency is Key: Delivering What You Promise32:09 Fundamentals First: Mastering the Basics33:30 Final Thoughts: Continuous ImprovementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating the Beauty Industry: Debunking Myths and Bad Advice from SchoolsIn this episode, Jen and Todd discuss the misinformation and bad advice being spread by cosmetology schools, particularly regarding business models in the beauty industry. They share personal anecdotes about leadership and client care, emphasizing the importance of understanding one's clients and providing exceptional service. Jen also highlights the importance of proper nutrition for optimal performance.The conversation then shifts to the pitfalls of booth rental versus commission salons, the unrealistic expectations set by schools, and the need for thorough research and mentorship. They emphasize the importance of shadowing various salon environments to make informed career decisions. Ultimately, the episode aims to offer thought-provoking insights and practical advice for beauty professionals to thrive and sustain successful careers in the industry.00:00 Introduction and Greetings00:15 Opening Takes: Leadership and Snacks02:00 Client Relationships and Business Practices02:17 The Chewy Story: Customer Care05:32 Challenges in the Hair Industry06:09 The Reality of Booth Rentals10:20 The Importance of Continued Education14:11 Shadowing and Forming Your Own Path16:34 The Importance of Team Collaboration17:33 Challenges in Booth Rental Salons18:39 Misleading Advertisements in the Salon Industry21:14 The Value of Shadowing and Internships23:28 Defining Success in the Hair Industry29:16 Avoiding Social Media Traps32:05 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textOvercoming Business Challenges: Strategies, Tariffs, and OptimismIn this episode of the Hello Hair Pro podcast, Jen and Todd discuss the fears and concerns surrounding tariffs and other business obstacles. They emphasize the importance of proactive business strategies over reactive panic. Key points include the significance of proper preparation for "perceived" slow times, the critical role of understanding costs, and methods to diversify suppliers and enhance customer experience. Both hosts also share personal insights on maintaining motivation through difficult times and stress the value of focusing on controllable aspects of business rather than succumbing to negative external influences.00:00 Introduction and Opening Remarks00:39 Debunking the Myth of Slow Business Periods02:20 Weather Woes and Staying Motivated04:19 Importance of Nutrition and Self-Care05:51 Addressing Tariffs and Business Adaptation08:37 Strategies for Business Resilience11:17 Managing Costs and Pricing Adjustments14:35 Smart Spending and Bulk Buying15:24 Streamlining Inventory16:08 Diversifying Distributors16:24 Raising Prices and Business Sustainability18:06 Understanding Business Costs19:29 Focusing on Non-Taxable Services21:57 Maintaining a Positive Mindset25:11 The Importance of Team and Mentorship26:34 Random Chat about AustraliaLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textAddressing Salon Challenges: Why You Might Be Losing Staff, Renters, and ClientsIn this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients. They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems. This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a high-quality customer experience. Jen and Todd emphasize practical solutions like maintaining a clean and professional environment, offering consistent customer experiences, and fostering a positive salon culture. The conversation is rounded out with a discussion on the competitive nature of the industry and the need for businesses to innovate and improve continuously. This episode is packed with actionable insights to help salon owners and professionals thrive in the competitive beauty industry.00:00 Introduction and Greetings00:09 Why Salons Lose People: An Overview00:42 Personal Experiences and Challenges01:52 Opening Takes on Business Advice02:07 The Importance of Pricing Strategy07:05 Leading by Example and Creating Opportunities08:31 Why Salons Lose Staff: Key Reasons19:15 Why Salons Lose Booth Renters22:54 Misconceptions and Expectations23:21 Micromanaging in Salons24:40 The Walk-In Dilemma25:50 Lack of Community and Culture29:39 Client Retention Strategies39:47 The Importance of Competition42:21 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textHello Hair Pro brings on its first two educators!In this episode, Jen and Todd talk about promoting two of their hair pros to educate for their company.Public classes for in-person education will be announced soon.The two highlight the importance of creating opportunities for employee growth.They end the episode with some thoughts on recent social media and online posts.Links and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. This episode explores how a business can continuously improve and innovate while involving and valuing its team.00:00 Introduction and Opening Remarks00:39 Personal Updates and Reflections03:01 Newsletter Insights and Business Tips10:49 Staff Development and Education Initiatives15:22 Upcoming Classes and Staff Involvement18:28 Exciting Your Staff and Clients19:58 Leveraging Staff Skills for Growth21:57 Continuous Improvement and Education25:27 Apprenticeships and One-on-One Training32:13 Providing Practical and Impactful Education34:48 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Challenges: Hospitality Insights and Salon LeadershipIn this episode, Jen and Todd discuss their experiences and insights on hospitality and service quality, drawing from personal stories about recent restaurant and hotel visits. They emphasize the importance of client service in salons, comparing it to the hospitality industry to highlight what makes businesses successful. They also challenge the notion that salon owners must be hairstylists, advocating for effective business management and leadership. The conversation delves into the business's roles and responsibilities, providing valuable advice for salon owners and other entrepreneurs.00:00 Introduction and Greetings00:12 Home Renovation Updates00:37 Rolling with the Punches05:31 Family Wedding Reflections07:38 The Importance of Being Present08:47 Industry-Specific Challenges18:25 Breaking Out of the Salon Bubble18:59 The Pitfalls of Self-Centered Branding20:23 The Importance of Hospitality21:41 Restaurant Experiences: The Good and the Bad28:06 A Nightmare Hotel Experience33:44 Lessons in Business ManagementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining ProfessionalismIn this episode, Jen and Todd dive into various topics for salon owners and hair professionals. The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business. The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically growing a business. They wrap up with practical advice and actionable steps for new stylists and salon owners. 00:00 Introduction and Catching Up00:08 Temporary Setup Woes01:03 Solo Episodes and Forum Discussions01:32 Opinions on Business Practices03:12 Opening Takes: Originality and Success05:21 Reevaluating Goals for the Year06:45 Achieving a Million-Dollar Salon07:53 Fully Staffed Salons: Myth or Reality?10:20 Retail Sales and Licensing Issues13:30 Pricing Strategies and Location Myths16:38 Booth Renting: Pros and Cons23:32 Understanding Booth Renting as a Business24:12 Exploring Membership Models in Salons25:12 The Pitfalls of Offering Discounts26:23 Handling Employee Conflicts Effectively29:40 Building New Stylists Without Heavy Discounts36:43 Setting Up a Business Account and Paying Yourself42:08 Final Thoughts and Advice for Salon OwnersLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textSolo Episode (I'm alone!): Answering Some Common Salon Business QuestionsIn this episode, Todd addresses various topics related to running a salon business.Todd reacts to some common questions from social media posts. Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.00:00 Introduction and Episode Setup00:57 Opening Take: Salon Software03:58 Achieving Business Success06:20 Staffing Challenges in Salons12:55 Pricing Strategies and Misconceptions15:50 Booth Renting and Business Ownership17:46 Exploring Membership Models19:01 Conclusion and Listener EngagementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textProfit Margin vs. Revenue: Why a Million Dollars Doesn't Make You a MillionaireIn this episode, Jen and Todd discuss why profit margin is more crucial than revenue in determining business success. They emphasize the misconceptions surrounding hitting a million dollars in sales and explain why a high revenue does not equate to high profits. They also delve into the importance of setting realistic business goals, focusing on profit optimization, and the challenges independent stylists and commission-based salons face. The episode also highlights the importance of mentorship, constant assessment of business decisions, and strategies for remaining innovative and succeeding in the hair industry.00:00 Introduction and Greetings00:24 Opening Takes: The Million Dollar Misconception03:53 Reevaluating Goals and Progress04:45 The Reality of Renting a Chair08:11 Challenges of Independent Stylists09:14 The Importance of Mentorship and Leadership14:00 Adapting and Innovating in Your Career16:55 The Influence of Schools and Social Media18:37 Understanding Profit and Pricing19:13 Planning for Time Off and Unexpected Events19:35 Setting Prices for Salon Chairs22:00 The Importance of Mentorship23:35 Building a Strong Team31:43 Defining Success and Profitability34:33 Final Thoughts and ReflectionsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textAccelerate Your Growth: Speed, Systems, and Smart StrategiesIn this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth. They emphasize the importance of speed, mentorship, taking risks, and creating effective systems. Tips for business owners include investing in mentorship, efficient systems, and good education. Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools. Jen and Todd also highlight the significance of building a network of like-minded professionals to open new doors and opportunities.00:00 Introduction and Opening Remarks01:05 The Importance of Mentorship and Coaching04:50 Defining Your Goals and Path to Success10:21 Implementing Ideas and Taking Action16:21 Risk Taking and Stepping Out of Your Comfort Zone23:20 Breaking Bad Habits24:03 Implementing Efficient Systems24:52 Streamlining Marketing Efforts26:33 Standardizing Employee Processes31:08 Investing in Yourself and Your Tools37:46 Building a Strong Network41:53 The Shortcut is Hard WorkLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Business Challenges and Embracing EducationIn this episode, Jen and Todd discuss various topics, including handling snowstorms in New England, the importance of communication and patience in business, and the strategy of empowering staff to handle challenges. They also delve into how to create a scalable business, the benefits of education and leadership development within their salon, and the necessity of learning and adapting. By focusing on individual strengths and team collaboration, they aim to build a sustainable business model that operates efficiently even in their absence.00:00 Introduction and Greetings00:09 Discussing Recent Episodes and Future Plans01:10 Handling Snowstorms and Business Operations05:16 Client Interactions and Personal Reflections07:53 Business Costs and Investments09:54 Building a Scalable Business13:19 Focus on Education and Staff Development14:57 Identifying Organic Leadership15:21 Blow Drying and Updo Classes17:06 Hair Extension and Balayage Classes17:44 Outsourcing and In-House Training19:20 Importance of Education and Core Values21:03 Replacing Yourself in Business26:33 Learning from Everyone27:28 Empowering Staff with Roles29:02 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textMaximizing Workplace Efficiency & Emotional Intelligence Through Effective MeetingsIn this episode, Todd and Jen discuss a follow-up to their recent meetings, detailing the successes and areas for improvement in their salon's operations.They share insights on maintaining workplace cleanliness, addressing staff concerns, and the importance of coming from a place of helping others. Todd and Jen emphasize the value of regular, productive meetings with structured questions to evaluate and enhance team performance. They highlight the significance of understanding and embodying the company's mission, vision, and core values and provide actionable advice on facilitating meaningful and results-driven discussions within the team.00:00 Welcome and Quick Intro01:22 Parenting and School Play Experience03:47 The Power of Helping Others05:56 Confidence vs. Competence06:51 Challenging Business Clichés10:25 Effective Meeting Strategies27:03 Reflecting on Leadership and Team Support30:17 Conclusion and Newsletter Sign-UpLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textEffective One-on-One (and Two-on-One Meetings): Tips and StrategiesIn this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff. They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees. The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment. Jen and Todd provide practical tips and personal experiences to help business owners and managers conduct productive and meaningful staff meetings.00:00 Introduction and Small Talk00:21 The Importance of Meetings01:24 Opening Takes: TikTok Shutdown and Focus05:28 Diving into One-on-One Meetings09:30 Building a Strong Team Culture14:02 Preparation and Metrics for Effective Meetings15:53 Starting with Bright Spots16:31 Understanding Employee Perspectives17:42 Addressing Anxiety in Meetings19:13 Diving into Metrics and KPIs20:36 Setting and Reviewing Goals25:06 Empathy and Specific Feedback28:32 Accountability and Follow-Up30:23 Concluding Thoughts and Next StepsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textResilience, Breaks, and Business Lessons for Salon OwnersIn this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges. Jen shares her recent hiatus and the need to prioritize personal well-being. They also delve into business strategies, prioritizing client service over awards and accolades. The episode addresses criticisms of cosmetology schools and emphasizes personal accountability in business education. Jen and Todd provide insights into genuine client engagement and highlight the value of learning from various sources. Tune in for practical advice on running a successful salon business.00:00 Welcome Back and Catching Up00:58 Taking a Break: The Importance of Self-Care03:55 Business Insights: Learning from the Best05:51 The Value of Authenticity in Customer Service07:29 Awards and Recognition: Are They Worth It?16:38 Cosmetology School vs. Business Skills26:15 Final Thoughts and Newsletter InsightsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textRolling with the Punches: Navigating Life's Unexpected ChallengesIn this solo episode, Todd discusses the importance of adaptability and resilience in life and business. He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule. Todd emphasizes the value of staying calm, the power of mentorship, and the necessity of having a supportive team. He also talks about the practice of taking a pause before reacting to negative feedback and the significance of having a network of reliable professionals. The episode closes with Todd's revised newsletter format and a promise to bring Jen back on the show soon.00:00 Introduction and Apology00:24 Rolling with the Punches00:48 Dealing with Unexpected Events01:49 Building Resilience and Adaptability03:59 Staying Calm and Problem-Solving06:21 The Importance of a Supportive Team08:45 Mentorship and Accountability11:57 Handling Negative Feedback14:22 Housekeeping and Closing RemarksLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Curveballs & Planning Your New Year, Part 2In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life. He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to adapt to surprises. Todd then focuses on essential new-year planning strategies, covering team dynamics, marketing, financial planning, and personal growth. He underscores the significance of having a robust emergency plan, setting realistic goals, and continually striving for leadership improvement. The episode concludes with tips on using social media, engaging in community activities, and maintaining sustainability in business operations.00:00 Welcome and Introduction00:15 Unexpected Challenges and Adaptability07:07 Planning for 2025: Team Dynamics and Culture09:24 Marketing and Branding Strategies12:03 Financial and Operational Planning14:20 Personal and Professional Growth16:09 Creative Collaborations and Community Engagement25:03 Final Thoughts and Contact InformationLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textPlanning for Success: Reflecting on Setting New Business GoalsIn this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year.  Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online. Jen and Todd also stress the value of simplifying service menus and the benefits of planning for the year ahead to capitalize on business growth opportunities. Tune in for essential tips on how to set your business up for success in the coming year.00:00 Welcome and Holiday Greetings01:01 Reflecting on the Holiday Season02:37 Importance of Personal Connections04:02 Business Planning for the New Year05:01 Setting Vision and Goals06:50 Financial Strategy and Finding the Right Accountant09:44 Evaluating Business Performance16:14 Client Experience and Journey17:09 Redefining Luxury: Time and Experience17:19 Website Facelift: Exciting Updates Ahead18:22 Enhancing Client Experience: Attention to Detail20:56 Surprise and Delight: Small Gestures, Big Impact24:21 Streamlining Services: Assessing Your Offerings28:25 Planning for Success: Yearly Strategies32:17 Wrapping Up: Reflecting and Looking ForwardUnreasonable Hospitality Tea FortéLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textQuick Year-End Reflection and Goal Setting for 2025First, thank you to all of the listeners out there! It's been a great year.In this solo episode, Todd reflects on the growth of the podcast and encourages listeners to take some time for year-end reflection and goal setting. With a short exercise that includes recognizing wins, identifying challenges, and focusing on kicking off January, we set the stage for a successful 2025.Jen will be back next week for part one of an in-depth two-part episode on setting up a business for success in 2025. The host wraps up by wishing the audience a happy holiday season and encouraging them to listen to the upcoming episodes.00:00 Introduction and Holiday Greetings00:22 Podcast Growth and Listener Engagement00:51 Upcoming Episodes Preview01:47 Preparing for 2025: Reflecting on Wins03:28 Identifying Challenges05:03 Setting Goals for January06:52 Final Thoughts and Holiday WishesLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textPreparing for the Holidays: Staff Parties, Self-Care, and Business InsightsJen and Todd dive into topics to prepare for the holidays. They emphasize the importance of self-care during the busy season, discussing topics such as hydration and rest for their salon staff. They share insights on managing slower business periods and planning for future growth. The team also outlines their salon's fun holiday plans, including a catered party, Secret Santa, and personalized gifts for their staff. They stress the value of maintaining a consistent marketing strategy and supporting local businesses year-round. The episode concludes with a reminder for business owners to reflect their brand's values in their holiday activities.00:00 Welcome and Holiday Countdown00:33 Today's Topics Overview01:09 Opening Takes: Slow Success and Life Lessons06:08 The Christmas Tree Struggles09:19 Taking Care of Yourself During the Holidays12:45 Why Business Might Be Slower Than Expected17:22 Building a Consistent Brand Identity18:25 Holiday Staff Activities and Bonuses19:25 Personal Touches for Staff Celebrations23:46 Thoughtful Holiday Gifts for Staff26:29 Encouraging a Fun and Relaxed Atmosphere29:17 Wrapping Up and Reaching OutLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textBuilding Strong Client Relationships in the Service IndustrySign up for the "321 Pro Push! Newsletter"In this episode, Jen and Todd discuss the importance of focusing on client needs rather than self-promotion in the service industry. They reflect on personal experiences and emphasize the significance of providing a memorable client experience. They discuss the impact of holiday marketing pressures and ineffective booking strategies. The conversation transitions into the value of branding and client relationships, sharing anecdotes to illustrate their points. They also touch on the benefits of slowing down, engaging in meaningful conversations with clients, and how a good client experience often outweighs technical perfection. The episode wraps up with information about their mentoring services and encouragement for listeners to reach out for support.00:00 Introduction and Technical Issues00:19 Opening Takes: Holiday Stress and Social Media04:50 Balancing Family Time During the Holidays07:32 The Importance of Branding Over Product11:20 Client Experience vs. Hair Quality14:58 The Importance of Continuous Education in Hairdressing16:05 Client Experiences and Building Relationships17:42 Focusing on Client Needs and Problem Solving21:34 The Pitfalls of Rushing and the Value of Slowing Down23:57 Mentoring and Connecting with the Community27:55 Final Thoughts and Holiday WishesLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating the World of Haircutting Education with Christian GaytanIn this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator. Christian shares his journey from discovering his passion for haircutting to becoming an independent educator. Listeners will gain insights into the importance of simplifying education, the challenges of going independent, and how to maintain tunnel vision for success.With stories from behind the chair and tips for aspiring educators, this conversation is filled with practical advice and inspiration for anyone in the hair industry.Find Christian here:IG: @christianawesomeTikTok: christian.awesomeWebsite: Christian Awesome HairOnline education: Patreon 00:00 Welcome and Introduction01:27 Jen's Opening Take: Taking Time Off03:57 Christian's Background and Upbringing06:39 Journey into Hairdressing10:45 Transition to Education and Platform Work17:50 Becoming an Independent Educator28:34 Teaching Haircuts: A Personal Journey28:59 The Unique Approach to Hair Education31:23 The Importance of Hands-On Learning32:29 Navigating the World of Online Education35:01 The Value of Small Group Education42:41 Launching an Online Education Platform49:21 Advice for Aspiring Educators51:43 Future Plans and Final ThoughtsLinks and Stuff:Our (weekly) Email ListMentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textOvercoming Leadership Challenges in Salons: Insights and Strategies3-2-1 Pro Push Newsletter! Powered by Hello HairIn this episode, Jen and Todd navigate common leadership challenges salon owners face. They discuss handling resistance to change, the importance of clear communication, establishing systems, and effective training. Jen shares a recent experience where a new salon owner struggled with implementing new systems due to a lack of leadership and clarity. The conversation emphasizes the need for strong foundational values, practical training, and consistent leadership to foster team compliance and improve salon operations.00:00 Introduction and Greetings00:08 Zoom Class Recap00:43 Today's Topic: My Team Won't Do That01:36 Handling Problems and Leadership04:19 Salon Visit Story06:59 Salon Organization Issues12:42 Advice for Salon Owners15:36 Establishing Basic Systems16:27 Understanding Your Team17:30 Effective Communication and Training20:06 Foundations and Handbooks22:33 Dealing with Change and Fear26:25 Building Trust and Accountability30:42 Wrapping Up and Final ThoughtsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textBusiness Growth Strategies: Avoid Discounts and Focus on ValueJen and Todd discuss common complaints about slow business periods and share strategies for maintaining and growing your salon business. They discuss personal experiences and emphasize the importance of consistent efforts like SEO, online booking, and expanding staff. They caution against discounts and suggest leveraging current clientele for growth. Practical tips include maintaining a strong online presence and delivering the best experience possible. Todd also highlights the benefits of joining his newsletter for weekly business insights.Todd's Newsletter00:00 Introduction and Opening Remarks00:08 Addressing Business Concerns01:44 Dealing with Anxiety in the Workplace03:58 The Importance of Adaptability06:56 Strategies for Business Growth14:39 The Role of Online Booking and SEO17:28 Strategic Hiring and Flexible Workstations18:40 Maximizing Business Potential: Expansion Strategies18:57 Aligning Online Presence with Client Experience20:11 The Pitfalls of Discounts and Alternative Strategies22:09 Leveraging Client Relationships for Business Growth24:06 Client Feedback and Business Improvement27:50 The Power of Word-of-Mouth and Client Referrals33:59 Conclusion and Final ThoughtsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Hiring Mistakes: Keys to Building Your Dream TeamIn Episode 166, Jen and Todd tackle hiring mistakes in the salon business. They discuss common hiring errors they've made and observed over the years, emphasizing the importance of finding the right fit for the business's long-term success. They delve into the pitfalls of hiring just anyone due to market demand, the need to align hires with the business's core values, and the dangers of allowing toxic employees to linger. They share insights on making thoughtful and strategic hiring decisions, recognizing red flags, and the necessity of having a clear vision for the business. The discussion concludes with advice on maintaining clear goals and ensuring hires are true fits for both short-term needs and long-term business health.00:00 Introduction and Opening Remarks00:11 Discussing Hiring Mistakes02:27 Personal Experiences with Hiring03:31 The Importance of Cultural Fit04:46 Dealing with Mismatched Hires09:52 Letting Go of Employees11:04 Leadership and Business Culture14:15 Dealing with Uncommitted Team Members14:57 Trusting Your Gut in Hiring Decisions17:42 Learning from Hiring Mistakes20:04 Recognizing and Addressing Red Flags25:06 Balancing Business and Creativity27:08 Setting Goals for Effective Hiring28:33 Final Thoughts and Mentoring AdviceLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textHoliday Prep and Team Support Tips: Business Insights from Jen and ToddIn this episode, Jen and Todd discuss the importance of planning and preparation as the holiday season approaches. They share insights about managing inventory, working with a reliable support team, maximizing business performance, and managing personal health to stay efficient. Jen emphasizes ordering extra supplies to avoid disruptions, while Todd advises on efficient social media and marketing strategies. They also highlight the significance of having a solid financial plan and providing a secure work environment as a meaningful gift to employees. Tune in for actionable tips to ensure a profitable and stress-free year-end!00:00 Introduction and Renovation Updates01:17 Importance of Having a Reliable Team02:51 Business Insights: Working with Non-Industry Professionals04:52 Preparing for the Holiday Season07:00 Maximizing Salon Efficiency and Health Tips10:20 Business Strategies for the Holiday Rush15:41 Inventory Management and Social Media Planning19:51 Holiday Gifting and Profitability23:40 Final Thoughts and Closing RemarksLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textAshley's Journey: Leadership, Resilience, and Thriving in the Beauty IndustryIn this episode, we chat with Ashley Enciso and discover her journey as a salon owner and hairstylist, sharing the highs and lows she's navigated in the beauty industry. From handling unexpected crises to building a resilient and supportive work environment, we discuss the importance of leadership and problem-solving under pressure. Ashley reflects on her early challenges, from renting a chair fresh out of school to finding the right fit in different salons and the turning points that led her to pursue independence. Through anecdotes of personal adversity and triumphs, we explore the significance of finding a supportive community, the value of self-reliance, and Ashley's aspirations for expanding her salon. Key topics include mentoring young stylists, the impact of workplace dynamics, and the need for a strong customer service foundation. Whether you're new to hairstyling or a seasoned professional, this episode offers insights and inspiration for thriving in the beauty industry.Find Ashley here:Instagram: @ashleytheestylist @doradobeautyclubFacebook: https://www.facebook.com/ashleytheestylist00:00 Introduction and Salon Challenges01:30 Handling Unexpected Situations02:38 Leadership Under Pressure03:13 Full Moon and Plumbing Woes05:06 Navigating Business Mentorship05:57 Ashley's Background and Early Life07:33 Journey into the Hair Industry09:56 First Salon Experience13:42 Finding the Right Fit19:41 Overcoming Setbacks21:37 Starting Fresh and Growing25:11 Going Independent26:55 Inspiration and Friction at the Salon27:54 Realizing the Need for Change29:56 Taking the Leap to Independence31:20 Challenges of Setting Up a New Salon33:56 Navigating Toxic Work Environments37:33 Building a Supportive Salon Culture42:05 Launching Dorado Beauty Club51:00 Advice for Aspiring Stylists52:29 Conclusion and Final ThoughtsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textLeadership and Modern Strategies in Salon ManagementIn this episode, Jen and Todd explore the multifaceted challenges and strategies in the salon industry. They begin by discussing the personal and emotional aspects of parenting related to a sixth-grade trip and transition into the importance of leadership and personalized education in professional settings. There's an emphasis on providing flexible schedules and maintaining work-life balance, particularly during the holiday season. They delve into the role of technology in enhancing salon operations, including software to improve efficiency and eco-friendly practices to minimize chemical waste. The episode also highlights the significance of understanding and explaining sustainable practices to staff for better buy-in. Jen and Todd stress recognizing and appreciating each team member's contributions, the need for continuous growth opportunities, and the role of modern marketing strategies. They also discuss the benefits of social media engagement and alternative content creation methods like blogging. Cleanliness, decluttering, and selecting cohesive product lines are pivotal to creating a positive salon environment. The overarching message is continuous improvement.00:00 Introduction and Technical Difficulties01:23 Emotional Week: Personal Stories03:21 Leadership and Staff Development05:34 Importance of Education in the Hair Industry08:59 Flexible Schedules and Work-Life Balance14:56 Embracing Technology in Salons17:34 Sustainability and Eco-Friendly Practices20:08 Communicating the 'Why' to Your Team21:50 Breaking Down the Dollar: Visual Aids for Financial Understanding23:25 Creating a Supportive Work Environment26:15 The Importance of Opportunity and Growth27:54 Modern Marketing: The Key to Attracting Clients35:00 High-Quality Products and Cohesive Branding38:37 Closing Thoughts and Final AdviceLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating the Chaos: Renovations, Education, and Personal GrowthIn this episode, Jen and Todd navigate the chaos of home renovations while focusing on personal and professional growth. They discuss the importance of patience and adaptability as they live on one floor with their family and dog due to an in-progress flooring project. Transitioning to education, they recount their recent experience attending and assisting a cutting class with DJ Muldoon, highlighting the value of quality over popularity in educational courses. The conversation delves into the significance of personal preference in selecting learning opportunities and the crucial importance of avoiding being swayed by social media followings. They emphasize the need for a personal education plan tailored to individual growth and success and highlight the benefits of smaller, hands-on classes.They encourage self-awareness and advocate for a thoughtful approach to choosing educational paths that truly resonate and contribute to one's development. Jen and Todd conclude by promoting their new email newsletter, which offers business insights and personal growth tips.00:00 Introduction and Renovation Update00:49 Opening Take: Embracing Patience and Flexibility05:20 Class Experience and Insights12:14 Choosing the Right Education24:31 Final Thoughts and ClosingLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Business Highs and Lows: Lessons in Leadership and GrowthIn this episode, Jen and Todd delve into the complexities of managing a business, emphasizing the importance of embracing both the highs and lows. They discuss the significance of starting conversations without overthinking potential outcomes and advocating for proactive dialogue in all aspects of life. They share insights into leadership by example, particularly in cultivating a positive work environment and guiding young professionals. The duo highlights their experiences in running a salon, focusing on team dynamics and core values, and celebrating wins while preparing for challenges. Jen and Todd also stress the impact of positivity and fun in the workplace and the need for self-reflection to steer a business in the right direction.00:00 Introduction and Greetings00:24 The Ups and Downs of Business01:01 Opening Takes: Start the Conversation02:33 Opening Takes: Start Where You Are04:48 Celebrating Success and Team Culture08:31 Handling Challenges and Bad Reviews13:37 Leadership and Team Development19:07 Hiring Young Professionals: Our Approach19:37 Finding the Right Fit: Tori's Success Story20:04 Challenges and Lessons in Hiring22:16 The Importance of Core Values23:24 Handling Team Dynamics and Culture26:49 Encouraging Team Participation31:01 Flexible Scheduling and Staff Well-being34:07 Closing Thoughts and Call to ActionLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textOverlooked Opportunities and Building Skills in a Salon EnvironmentIn this episode, Jen and Todd discuss their experiences from a recent Friday recording, where they explore the importance of identifying and capitalizing on overlooked opportunities within the salon industry. They share stories about missed opportunities, such as how a staff member named Gianna was given the chance to lead a hair extension class, leading to a sense of pride and accomplishment. They emphasize the significance of a positive mindset, mentorship, and delegation in fostering a supportive team environment. Jen and Todd also discuss the value of soft skills, time management, and cleanliness and how crucial it is for salon professionals to focus on client experiences beyond just providing services. They touch on various other insights about client feedback, networking, and setting professional standards.00:00 Introduction and Opening Takes01:19 Empowering Staff: Gianna's Teaching Moment05:08 The Importance of Value in Basic Services08:24 Client Relationships and Exceptional Service14:48 Learning New Skills and Overcoming Complacency18:26 Balancing Ambition and Readiness19:00 The Importance of Focused Learning21:08 Trust and Structure in the Salon22:25 The Reality of Licenses and Certifications24:11 Health and Wellness in the Salon Industry26:00 Supporting Staff Through Tough Days27:22 Time Management and Client Experience31:17 Networking and Industry Insights33:08 Metrics, Feedback, and Cleanliness36:38 The Value of Soft Skills38:29 Conclusion and Call to ActionLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textEmpowering Community through Service and Connection: Insights with Marie KiefferIn this episode, Jen and Todd sit down with Marie Kieffer to discuss their experiences in the hair industry. The conversation flows from light-hearted introductions to more profound topics. Marie shares her inspiring journey from opening a successful salon to becoming an educator. Jen and Marie emphasize maintaining high standards while fostering team improvement and discuss the crucial role of connection and effective communication in building trust within the community. They navigate topics like accountability, career progression, and the significance of creating jobs and safe spaces through entrepreneurship. The trio also tackles dealing with competition, the power of kindness, and leading with service. The episode concludes with a reflection on the importance of outreach and continuous learning and details on connecting with Marie through Instagram and booking her for classes.00:00 Introduction and Opening Takes01:07 Jen's Journey with Hello Salon02:37 Marie Kieffer's Background and Mentorship03:53 Marie Reflects on Life Choices05:03 Marie's Professional Journey16:13 The Importance of Communication in Hairdressing37:43 Understanding the Importance of Rules38:31 Tools and Techniques in Hairdressing39:53 The Journey to Becoming an Educator45:53 The Role of Accountability50:11 Navigating the Salon Industry53:56 The Value of Being Different01:07:53 Closing Thoughts and ReflectionsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textMastering Client Acquisition and Business Growth StrategiesIn this episode, Jen and Todd delve into the critical topic of client acquisition and understanding what it truly means to need more clients. With a light-hearted recount of a weekend bouncy house mishap, they transition into practical advice for business owners looking to attract and retain clients. Key discussions include the significance of correctly pricing services, building a client avatar, leveraging social media and reviews, and the power of local collaboration and community support. They also touch on the pitfalls of discount marketing and emphasize patience and consistency in business growth strategies.00:00 Introduction and Greetings00:08 Client Acquisition: An Overview00:36 Opening Takes: Birthday Party Lessons03:14 The Real Problem: Pricing and Profit10:17 Understanding Your Ideal Client12:27 Effective Social Media Strategies21:12 The Importance of Online Presence22:33 Driving Traffic to Your Website22:45 Professionalizing Your Online Presence22:56 Creating Engaging Content23:14 The Importance of Value on Your Website23:44 Referral Programs and Collaborations24:02 Building Community Connections25:24 The Power of Word of Mouth32:53 Leveraging Reviews and Testimonials36:12 Client Experience and Retention37:53 Challenges and Strategies43:22 Closing Thoughts and Final AdviceMarketing ContentWays to Increase BusinessAttracting the Right ClientsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textThe Battles of Business: Negative Reviews and Entrepreneurial StrugglesIn Episode 157, Jen and Todd discuss handling negative reviews and share their experiences with a particularly challenging one-star review. They discuss the common misconception that being great at a skill, like hairstyling, automatically translates to business success. Jen reflects on parenting milestones and mentorship, while Todd emphasizes the importance of communication and dealing with both clients and business partners. Together, they offer practical advice for aspiring business owners, highlighting the need for constant adaption, robust systems, and unwavering dedication.00:00 Introduction and Episode Setup00:44 Opening Takes: Personal Reflections04:01 Discussing the Negative Review07:09 Handling Difficult Clients15:46 Challenges of Entrepreneurship21:13 Client Communication Boundaries22:10 Handling Financial Stress in Business24:26 Decision-Making with a Business Partner26:20 Marketing and Investment Strategies27:08 Entrepreneurial Mindset and Risk Management31:50 Effective Communication in Business34:41 Dealing with Distributors and Sales Reps39:01 Final Thoughts and EncouragementLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a textGet Ready for the Rest of 2024: Planning, Marketing, and Preparing for the HolidaysIn this episode, Jen and Todd discuss preparing for the remainder of 2024, focusing on business planning, holiday readiness, and marketing strategies. They highlight the importance of understanding your yearly goals, leveraging pre-booking, maximizing retail opportunities, and effectively using social media to target client needs. Additionally, they emphasize the necessity of self-care and the value of proper scheduling to avoid burnout during the holiday season. Jen and Todd share practical tips and personal anecdotes to help listeners navigate the busy months ahead while maintaining a balanced and profitable business approach.00:00 Welcome and Catching Up00:22 Preparing for the Rest of 202401:29 Reflecting on Podcast Episodes05:12 The Importance of Reading07:08 Holiday Planning and Preparation11:14 Effective Marketing Strategies14:47 Client-Centric Social Media Marketing19:11 Creating Desire in the Hair World19:28 Lifting Spirits During the Holidays19:42 The Power of Pampering20:02 Client Experience and Social Media22:14 The Importance of Pre-Booking25:23 Retail Strategies for the Holidays35:48 Balancing Service and Self-Care37:05 Final Thoughts and ReflectionsBooks mentioned in this episode:"It's All About the Guest""Unreasonable Hospitality"Links and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Navigating Pricing Structures & Business Strategies in the Salon IndustryIn this episode, Jen and Todd celebrate their podcast's upcoming third anniversary while discussing various aspects of running a successful salon business. They reflect on maintaining consistent content, adapting to life changes, and share insights into different pricing models, including a la carte, hourly, and hybrid structures. They also touch upon the importance of understanding costs, avoiding social media pitfalls, and preparing for the future. A special shout-out goes to Tracy from Kentucky for her feedback. The episode wraps up with personal takes on back-to-school routines and setting up future goals for continuous business growth.00:00 Introduction and Podcast Milestone00:09 Reflecting on Podcast Journey02:01 Listener Shoutouts and Engagement03:53 Back to School Anxieties04:39 Diving into Pricing Structures06:32 Challenges with A La Carte Pricing14:30 Hourly Pricing Model: Pros and Cons16:16 Client Reactions to No-Tip Policy17:15 Establishing a Fair Haircut Rate17:47 Understanding Profit in Pricing17:58 Hourly Pricing Benefits for Staff18:36 Service Providers and Tips20:50 Implementing Add-Ons and Pricing26:02 Social Media Announcements31:44 Closing Thoughts and Future PlanningLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Building a Positive Salon Culture: Insights from the Hello Hair Co TeamIn this episode, Jen and Todd tackle a fan mail question about the challenges of retaining stylists in their salon. They delve into the importance of maintaining a supportive workplace environment, emphasizing respect, continuous education, and personal connections. They discuss their strategies for fostering growth, treating staff with dignity, and providing clear career pathways. The episode concludes with heartfelt testimonials from their team, showcasing the positive impact of their leadership and the unique culture at Hello Hair Co. Listeners will gain valuable insights into creating a thriving salon atmosphere and maintaining team cohesion.00:00 Introduction and Greetings00:12 Fan Mail Question: Struggling to Keep Stylists00:40 Exploring the Intent Behind the Question02:19 Opening Takes on Salon Turnover04:05 Jen's Perspective on Turnover06:29 Todd's Short Answer and Team Insights08:21 Defining Salon Culture and Expectations11:11 Treating Staff with Respect and Dignity12:09 Adapting to the New Generation of Professionals18:42 Providing Growth and Opportunities24:35 Defining Your Goals Beyond Money25:02 Understanding the Deeper Motivations26:00 Personalized Approaches in Business27:04 Challenges of Modern Salon Ownership29:43 The Importance of Staff Relationships31:39 Celebrating Team Achievements35:24 Staff Testimonials and Feedback48:18 Final Thoughts and EncouragementLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Workflows in the Hair Industry: Renting & CommissionIn this episode, Jen and Todd discuss the differences between renting and commission structures within the hair industry. They explore the misconceptions, challenges, and potential benefits of each model, emphasizing the importance of understanding one's own goals and values.They share personal experiences and anecdotes, including perspectives on a recent whale-watching trip and the family's engagement with the Olympics, to illustrate the broader point of finding what truly matters.They also offer insights and advice for new professionals entering the industry, encouraging them to make well-informed decisions and to not be swayed by misleading information or titles.00:00 Introduction and Greetings00:48 Whale Watching Adventure03:07 Olympics and Family Time04:37 Opening Take on Renting vs. Commission06:03 Challenges of Renting a Chair10:35 Advice for New Hair Professionals12:50 The Reality of Running a Business16:46 The Importance of Finding the Right Salon20:54 The Reality of Renting in the Salon Industry21:22 The Value of Team and Community22:39 The Illusion of Ownership24:18 Challenges of Running a Business25:54 Commission vs. Renting: Weighing the Options37:31 The Importance of Marketing and Retention39:45 Final Thoughts and AdviceLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Building and Retaining a Strong Clientele in the Hair IndustryIn this episode, Jen and Todd discuss the importance of continually acquiring new clients in the hair industry. They debate the notion of closing books and highlight the pitfalls of such strategies both in hairstyling and other industries, using Todd's experience at a restaurant as an example. Jen and Todd emphasize the need to offer a reliable client experience, make use of SEO and Google Ads, and keep social media presence updated. They also explore the significance of community involvement and business-to-business relationships. Through personal anecdotes and advice, they offer a comprehensive guide to expanding and maintaining a loyal client base.00:00 Introduction and Greetings00:13 The Importance of Gaining New Clients00:44 The Pitfalls of Exclusivity02:03 Real-Life Example: Restaurant Experience04:15 Managing Client Flow04:25 The Downside of Closed Books05:25 Consultations and Client Fit08:44 Leveraging Existing Clients12:48 SEO and Google Ads for Client Acquisition17:17 Community Engagement and Marketing18:27 The Logo Myth: What's Really Important19:58 The Power of Online Booking20:56 Building Business Relationships23:16 Leveraging Social Media for Client Growth29:27 The Pitfalls of Discount Marketing31:27 Evaluating Client Experience and Retention33:31 Final Thoughts and EncouragementLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Building 'Hello': Core Values, Client Experience, and Staff CultureIn this episode, Jen and Todd discuss the unique aspects of their salon, 'Hello Hair Co.', and what sets it apart. They touch on their initial planning stages, emphasizing the importance of creating a fun and engaging workspace, and detail their core values—integrity, customer service, and staff support. They illustrate how these values manifest in their daily operations, from client interactions to staff relations, through personal anecdotes. Jen and Todd also highlight the importance of treating clients and staff well, which fosters a collaborative and inclusive environment. They conclude with advice for both business owners and prospective employees on aligning with core values and ensuring a good fit.00:00 Introduction and Weekend Recap01:05 The Vision Behind Hello03:26 Creating a Unique Salon Experience05:52 Client-Centric Approach09:08 Social Media and Industry Challenges15:02 Building Hello from Scratch16:32 A Day at the Spa16:42 Helping Ashley Feel Amazing17:50 Core Values at Hello Hair Co.18:52 The Importance of Integrity20:17 Challenges in the Salon Industry20:57 Finding the Right Fit27:12 Shadowing Opportunities at Hello Hair Co.29:59 Hiring the Right People31:43 Conclusion and Final ThoughtsLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.The Power of Being Yourself and Staying True in the Salon IndustryIn this episode, Jen and Todd share a heartfelt encounter with a listener named Ashley, who was inspired by their podcast to start her own business. The discussion then delves into the importance of being true to oneself, avoiding industry trends just to fit in, and staying focused on personal and business core values. They emphasize the significance of hands-on experience, trying new tools and techniques, and understanding the 'why' behind actions. Additionally, they provide advice for salon owners and hair professionals on how to make informed decisions about products and software by aligning choices with their brand's mission and vision. Lastly, they encourage listeners to reach out with feedback and questions to help steer the direction of future episodes.00:00 Introduction and Shoutout to Ashley01:45 Discussing Booth Rental and Commission Salons04:02 The Importance of Being Yourself06:02 Iron Maiden and Hello Hair's Unique Approach09:23 Social Media Perception vs. Reality12:39 Actions Define Who You Are16:36 The Myth of Originality in the Industry17:06 The Importance of Experimentation17:26 Hands-On Learning and Overcoming Fear17:57 Adapting Techniques for Better Results19:26 The Role of Social Media in Learning20:29 Choosing the Right Tools and Techniques23:05 Defining Your Mission and Vision27:35 Engaging with the CommunityThe Daily StoicTim Howard of Vish EP:115Links and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Understanding the Dunning-Kruger Effect in the Hair IndustryIn this episode, Jen and Todd delve into the Dunning-Kruger Effect, a cognitive bias where people with limited knowledge overestimate their abilities. They discuss how this phenomenon manifests in the hair industry, from new graduates to seasoned professionals, and relate their own experiences in their salon.They talk about the signs of false confidence, the reality check often needed for true growth, and the importance of mentorship and continuous learning. Jen highlights cases from their industry where individuals either thrived or failed due to the Dunning-Kruger effect. The conversation also touches on broader implications, such as the culture of social media and its impact on professional development.00:00 Introduction and Greetings00:04 Exploring the Dunning-Kruger Effect02:20 Real-World Examples in the Hair Industry03:17 Challenges Faced by New Stylists06:11 The Importance of Continuous Learning07:44 The Role of Educators and Mentors10:56 The Reality of Running a Business28:19 Concluding Thoughts and AdviceLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

Send us a Text Message.Navigating the Highs and Lows of Business Entrepreneurship: Insights from Jen and ToddIn this episode, Jen and Todd dive deep into the rollercoaster journey of business entrepreneurship, sharing relatable personal experiences from starting and managing their salon, Hello. They discuss the struggles of finding the right space, the impact of COVID-19, and the intricacies of managing people and implementing systems. On the positive side, they highlight the importance of community involvement, the benefits of having a structured pricing system, and the rewarding aspects of building and leading a supportive and creative team. They also touch on the pros and cons of working with a business partner, maintaining a work-life balance, and handling both supportive and challenging clients. Overall, they provide a candid and comprehensive view of what it takes to run a successful small business.00:00 Introduction and Greetings00:06 Starting the Business Journey00:54 Challenges in Finding a Space01:38 Renovation Struggles03:14 COVID-19 Impact06:34 Implementing New Systems07:32 Pricing Integrity12:50 Hiring and Building a Team17:36 Navigating Business Reputation18:57 The Pros and Cons of Business Partnerships19:43 Balancing Work and Personal Life23:43 Community Involvement and Giving Back27:52 Managing Employees and Compliance32:45 Final Thoughts and Reflections33:42 Handling Client ChallengesLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website