Podcasts about senior leaders

Emergency department performance is often shaped long before a patient is admitted, or discharged. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Robert Sumter, PhD, FACHE, EVP / Market Chief Operating Officer at Ascension Illinois, shares how his team redesigned the emergency department front door to improve patient flow, reduce waiting, and strengthen both operational and financial performance.  Rather than treating ED congestion as a staffing problem alone, Ascension focused on redesigning throughput across the full process: front-end intake, middle-care treatment, and back-end disposition and transition. The goal was not simply to move faster, but to build a more coordinated operating model that improves access, creates capacity, and supports a better experience for patients and staff alike.  You'll hear how Ascension Illinois: Uses a "pull to full" model to reduce waiting room congestion by moving patients directly into treatment areas  Combines triage nurse and provider teamwork to accelerate assessment and initiate care earlier  Deploys discharge nurses to free up clinical staff, improve transitions, and arrange PCP follow-up Uses standing order sets, bi-hourly huddles, and dedicated patient transport to reduce bottlenecks and keep patients moving  Focuses on "heads in the bed" to move admitted patients to assigned beds in under 30 minutes and preserve ED capacity  Key topics covered: Why ED throughput is about more than speed The emergency department as the true front door of the health system Reducing overcrowding, LWOT/AMA, and staff burnout through workflow redesign Connecting patient flow to consumer satisfaction and financial sustainability Building operational discipline without compromising quality of care Ascension reported an average door-to-doc time of 4 minutes and median outpatient throughput under 145 minutes, alongside a broader focus on improving patient experience, reducing overcrowding, stabilizing staffing, and increasing capacity without simply expanding footprint.  If you're a hospital operations leader, ED executive, or health system decision-maker working to improve access, throughput, and sustainability, this episode offers a practical look at what it takes to redesign the front door of care in a way that actually performs. Link to Rob Sumter's Presentation: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/06/Improving-Patient-Access.pdf  Bio: Robert Sumter, PhD has more than 25 years of healthcare leadership experience driving operational excellence, strategic growth, and innovation across hospitals and health systems. He currently serves as Market COO for Ascension, where he oversees operations and strategic initiatives focused on improving patient outcomes, financial performance, and care delivery. Prior to Ascension, Robert served with UnitedHealth Group as the Interim Deputy COO and Chief Operating Officer for UnitedHealthcare Community & State. His leadership experience also includes executive roles at Hawaii Pacific Health, Regional One Health in Memphis, Tennessee, and Spectrum Health, where he served as Chief Operating Officer. Throughout his career, he has consistently led initiatives that improved patient satisfaction, reduced hospital length of stay, increased operational efficiency, and enhanced financial performance. Robert is widely recognized for his ability to lead large-scale operational transformations and build high-performing teams focused on delivering quality care and sustainable growth. His expertise spans hospital operations, healthcare strategy, population health, performance improvement, and executive leadership. Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models, reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com  to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures exists to help healthcare organizations accelerate the adoption of what's actually working.   Healthcare does not suffer from a lack of innovation. It suffers from slow adoption, fragmented learning, and limited trust between stakeholders. For example, one health plan or provider may solve a major operational or clinical challenge while others spend the next 5–10 years rediscovering the same answer.   We close that gap by creating trusted environments where health plans, providers, and innovators can share practical strategies, operational lessons, and scalable models that drive measurable improvement.   Through the Bright Spots in Healthcare podcast, leadership councils, executive roundtables, curated events, and strategic advisory work, we help organizations build credibility, strengthen strategic relationships, and accelerate the spread of proven ideas across healthcare.

Turmoil in Pakistan-administered Kashmir. A banned group has been protesting against a court ruling that kept in place legislative representation for Kashmiri refugees living in Pakistan. What are the political implications of the demonstrations? In this episode: Maria Iqbal Tarana, Senior Leader, Pakistan Muslim League Nawaz. Sahar Khan, Nonresident Fellow, Institute for Global Affairs. Imtiaz Gul, Executive Director, Center for Research and Security Studies. Host: Imran Khan Connect with us: @AJEPodcasts on X, Instagram, Facebook, and YouTube

A senior leader failing a fitness test started a much bigger conversation about accountability, standards, and how we treat people when they fall short.Recently, Camel Talk opened up about failing his Army fitness test and taking ownership of that failure. The standard is the standard, especially when you are a leader. Your soldiers and Marines are watching, and leadership comes with expectations.But this conversation isn't about making excuses.It's about asking a different question:Can we hold people accountable without destroying them?In this episode of Meech Speaks, I talk about the balance between maintaining standards and remembering the person behind the uniform. I share my own experience failing in front of my Marines, what it taught me about leadership, and why accountability should create growth, not humiliation.Standards matter.Leadership matters.But how we respond when people fail matters too.Stop being great. Be extraordinary.

It's human nature to desire more, but Jesus teaches that giving, not getting, is the key. In this message we look at the Generosity Principle. God blesses you to bless others, and you cannot out-give God. Speaker - Mark Pomery, Senior Leader, Elevate Church, Perth - Download our Elevate Church AU App (available for Apple or Android) - Visit us at http://www.elevatechurch.me - Instagram - @elevatechurchperth - Facebook - iamelevatechurch And be sure to Subscribe, Like, Comment, Review, & Share.

Laura Maffucci has played a key role in helping her organisation embrace AI. The surprising part? She doesn't actually like AI.In this episode of HR Coffee Time, Laura, Head of HR at G-P, shares her honest perspective on AI, how her organisation has approached adoption, and the practical lessons she's learned along the way.We discuss everything from creating AI champions and governance processes to helping employees feel comfortable experimenting with AI. Laura also shares her thoughts on job loss fears, the importance of human oversight, and why the reality of AI at work can be very different from what many leaders expect.Whether your organisation is already embracing AI or you're just starting to think about what it might mean for your workforce, this conversation is packed with practical insights and thought-provoking ideas.In This Episode, You'll Learn:Why Laura has mixed feelings about AI despite using it extensively at workHow GP approached AI adoption across the organisationThe role of AI champions and internal advocatesCreating psychological safety around AIHow to encourage experimentation without creating fearThe importance of governance, security and guardrailsWhy prompting skills matterThe risks of relying too heavily on AI outputsThe growing importance of discernment and critical thinkingThe disconnect between executive expectations and employees' experiences of AIPractical examples of how AI is being used within HR and across the businessChapters[00:00] Why I Finally Decided to Cover AI[01:57] Meet Laura Maffucci[02:51] Laura's Surprising View of AI[04:45] How AI Is Being Used at G-P[05:37] The AI Council and Governance[06:40] AI Champions, Training and Adoption[09:09] What's Had the Biggest Impact?[10:05] Finding Your AI Champions[11:33] Addressing Fear of Job Loss[11:47] Creating Psychological Safety Around AI[13:41] The Disconnect Between Leaders and Employees[16:06] The Number One Skill – Discernment[16:27] Cautionary Tale[17:19] The Right Way to Introduce AI[17:54] The Benefits of AI Adoption[18:57] Using Gemini Gems and AI Workflows[23:13] Creating AI Personas for Senior Leaders[24:17] AI Security and Confidential Information[26:15] Book Recommendation: Dare to Lead[28:13] Key Takeaways from the ConversationUseful LinksConnect with Fay on LinkedInLearn about Fay's Essential HR PlannerLearn about Fay's Inspiring HR Leadership ProgrammeConnect with Laura on LinkedInG-P article: Why your best 2026 AI strategy is still humanHelpful HR Coffee Time episodes to listen to nextEp 171: How to Build Trust & Get Buy-In Through Brilliant Employee CommunicationEnjoyed This Episode? Don't Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.Mentioned in this episode:Kara Connect - Help When It's Needed MostMenopause, grief, ADHD, relationship breakdown... Every day, employees dealing with these situations are turned away by their EAP because they didn't qualify for counselling. When someone finally asks for help, they deserve better. Visit Kara Connect, where no employee is ever turned away. Kara Connect

We'd all welcome greater blessings in our lives, but how do we position ourselves to receive it? In this message we look at Jesus's teaching on the Faithfulness Principle: when you are faithful with little God can trust you with more. Speaker - Mark Pomery, Senior Leader, Elevate Church, Perth

What happens after a patient leaves the emergency department is often where performance is won, or lost. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Albert Villarin, MD, MBA, FACEP, VP & Chief Medical Information Officer at Nuvance Health, shares how his team redesigned the ED follow-up model to reduce avoidable returns, improve patient experience, and shorten length of stay, by rethinking discharge as the start of a coordinated, end-to-end process. Rather than treating discharge as a handoff, Nuvance built an integrated model that connects workflows across clinical teams, patient communication, and technology, ensuring patients not only receive instructions, but understand and act on them. You'll hear how Nuvance Health: Builds a connected follow-up model across the full patient journey, from admission through post-discharge touchpoints  Uses automated outreach, education, and callback workflows to close care gaps after ED visits  Embeds language access and fully translated discharge instructions into core workflows to improve safety and reduce readmissions  Standardizes discharge processes to ensure consistency and reliability at scale Leverages AI and automation (including ambient listening and documentation support) to reduce clinician burden while improving patient understanding  Key topics covered: Why many ED return visits are driven by breakdowns after discharge, not during care delivery Discharge as a system, not an event Closing the loop after ED visits to reduce unnecessary utilization Reducing variation in patient communication and follow-up The role of language access as a clinical and operational lever Using automation to scale reliable, repeatable care processes If you're a health system leader, emergency medicine executive, or operations leader working to reduce avoidable utilization, improve throughput, and deliver more consistent patient experiences, this episode offers a practical, system-level blueprint grounded in real-world execution. Link to Dr. Villarin's Presentation: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/05/ROI-Centered-Care-Summit-2026.pdf Bio: Dr. Albert Villarin is a visionary leader in healthcare informatics with over 30 years of experience. As the VP-CMIO at Nuvance Health, he is dedicated to enhancing patient care through innovative technology and data-driven solutions. Dr. Villarin's career spans roles as a Board-Certified Emergency Medicine Physician, Clinical Informatics expert, and retired US Army Reserve Major. He is currently completing a thesis for a Master of Medical Informatics from Northwestern University and has an MBA with a Specialization in Healthcare Management from Long Island University. Dr. Villarin is committed to advancing healthcare equity and reducing clinician burnout through the responsible use of artificial intelligence and clinical innovation. https://www.linkedin.com/in/albert-villarin-md-mba-facep-1358655/ Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models, reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com  to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures exists to help healthcare organizations accelerate the adoption of what's actually working.   Healthcare does not suffer from a lack of innovation. It suffers from slow adoption, fragmented learning, and limited trust between stakeholders. For example, one health plan or provider may solve a major operational or clinical challenge while others spend the next 5–10 years rediscovering the same answer.   We close that gap by creating trusted environments where health plans, providers, and innovators can share practical strategies, operational lessons, and scalable models that drive measurable improvement.   Through the Bright Spots in Healthcare podcast, leadership councils, executive roundtables, curated events, and strategic advisory work, we help organizations build credibility, strengthen strategic relationships, and accelerate the spread of proven ideas across healthcare.  

The need to feel secure is a powerful human emotion, especially when it comes to money. We can fall into all kinds of traps trying to get to place where we feel we have enough. But Jesus reminds us that while money can solve problems, only a rich relationship with God can provide security. Speaker - Mark Pomery, Senior Leader, Elevate Church, Perth - Download our Elevate Church AU App (available for Apple or Android) - Visit us at http://www.elevatechurch.me - Instagram - @elevatechurchperth - Facebook - iamelevatechurch And be sure to Subscribe, Like, Comment, Review, & Share.

We are pleased to present a special three-part series on executive compensation through our Get Hired Up! podcast.In this series, we bring together three highly respected experts, each offering a distinct perspective:Part I: Scott Calderwood shares the executive recruiter's perspective, including how compensation discussions unfold during retained search and the mistakes candidates often make.Part II: Ezra Singer explains how executives can negotiate offers, severance, and employment agreements while preserving important relationships.Part III: Mary Russell demystifies stock options, equity, and the legal and tax implications of startup and private company offers.Together, these conversations provide a practical and unusually transparent look at one of the most important—and frequently misunderstood—aspects of executive career transitions.Westgate Executive Branding

What if the life you've been living — all the detours, the doubts, the long road — was never a mistake? In this personal episode, Esther — author, NLP practitioner, coach and Senior Leader at Tony Robbins — opens up about the question that lived in her chest for years: why did it take so long? So long to trust herself, to stop caring about others' opinions, to finally feel successful?What she discovered is both simple and life-changing: it's not about the time. It's about the meaning.In this episode, you'll discover:•  Why the timeline of your journey is never the problem — and what actually is•  How one story from her coaching education reframed everything she believed about success•   The one question that can transform how you see your past, your path, and your futureReady to rewrite the meaning of your story?Book your free coaching session with Esther.Follow Esther on YouTube and Instagram.Subscribe & leave a review — it means the world.DO YOU WANT TO GET COACHED BY ESTHER?✨ Book a free Discovery Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://swissmadestory.ch/coaching⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Follow Esther on Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/esther_buerki⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Join Esther on Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/esther.buerki1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Connect with her on LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.linkedin.com/in/estherbuerki⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Stay connected with her: https://swissmadestory.ch/stay-in-touch/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✍️ Get in touch with her through e-mail:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ contact@swissmadestory⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BOOKS:

More Resources: www.resumeassassin.comResume Pro Academy: https://academy.resumeassassin.comCheck your ATS Score: https://www.resumeassassin.com/resume-analyzerFree Resume Template: www.resumeassassin.com/newsletterCONNECT WITH ME!LinkedIn: www.linkedin.com/in/mary-southern Instagram: @resumeassassin TikTok: @resume_assassin_mary

Hear from two leaders who have a gift and passion for prophecy and evangelism and learn how we can teach and enable children to grow in these areas in their worlds.Keeth is Senior Leader and Founder of City of Lights Church, Bushey, husband to Nicola, dad of three, loves reading, running and lifting.Helen is a Pastor with a heart to see people be childlike, creative & carefree in God's care.

Hear from two leaders who have a gift and passion for prophecy and evangelism and learn how we can teach and enable children to grow in these areas in their worlds.Keeth is Senior Leader and Founder of City of Lights Church, Bushey, husband to Nicola, dad of three, loves reading, running and lifting.Helen is a Pastor with a heart to see people be childlike, creative & carefree in God's care.

Put God first and invest in things that last. Speaker - Mark Pomery, Senior Leader, Elevate Church, Perth - Download our Elevate Church AU App (available for Apple or Android) - Visit us at http://www.elevatechurch.me - Instagram - @elevatechurchperth - Facebook - iamelevatechurch And be sure to Subscribe, Like, Comment, Review, & Share.

n this Bright Spots in Healthcare episode, host Eric Glazer brings together Medicare Advantage and operational leaders to explore a growing challenge facing health plans: why identifying risk is no longer enough to improve outcomes. As organizations invest heavily in HRAs, predictive analytics, and member insight platforms, many still struggle to convert those insights into timely, coordinated action. This discussion focuses on where execution is breaking down between identification and intervention, and what leading plans are doing differently to reduce friction, align teams, and engage members while the opportunity to act still exists. This is a candid discussion for executives navigating increasing pressure around Stars, affordability, member engagement, and operational efficiency, while trying to turn insight into measurable performance improvement. Our guests include: Vanita Pindolia, PharmD, MBA, Vice President, Stars Program, Blue Cross Blue Shield of Michigan Chuck Palermo, Vice President, Operations, Health Alliance Plan Linda Isham, Former Vice President, Operations & Clinical Support, Humana Cory Busse, Vice President, Strategic Solutions, Icario  Together, they explore: Why insight without operational coordination often fails to improve outcomes How leading plans are identifying the small populations that disproportionately impact performance What changes when organizations shift from retrospective reporting to real time intervention How plans are reducing friction by coordinating Stars, quality, operations, and engagement efforts around a shared action plan Why understanding behavioral, social, and operational barriers is becoming critical to improving adherence, experience, and quality outcomes How organizations are designing outreach and engagement strategies that reflect real member behavior, not just clinical gaps This episode offers a practical look at how leading organizations are closing the gap between insight and action, and what it takes to operationalize engagement in a way that consistently improves quality, cost, and member experience.   Panelist Bios: https://www.brightspotsinhealthcare.com/events/closing-the-gap-between-insight-and-action-data-informed-tech-enabled-strategies-for-health-plans/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download guide: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/05/Final_May7_Episode_Guide.pdf Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation, https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/05/May_7_2026_KIS.docx.pdf Resources:  Report: Health Plan Playbook for 2027, Part 1: From HRA Completion to Real Action This first report in Icario's Health Plan Playbook for 2027 series examines why Medicare Advantage plans need to rethink the HRA as more than a requirement or data collection exercise. The issue is not that plans lack information. It is that the handoff between what members report and what happens next is often too slow, fragmented, or manual to drive meaningful action. The report focuses on a core shift facing plans heading into 2027: completing an HRA is no longer the goal. Acting on it is. When a member is engaged, self reporting, and open, plans have a short window to intervene. If nothing happens in real time, that moment is lost. Drawing on practical examples, the report shows how real time intervention, automatic enrollment into barrier removal programs, and proactive identification of risk patterns can help plans reduce delays, support care teams, and close the gap between insight and action. Inside, you'll find insights on: Why HRAs should be treated as a moment of influence, not just a compliance requirement Where plans lose momentum between member reported needs and follow up action How automatic enrollment can reduce manual handoffs and connect members to support faster Why delayed intervention creates hidden costs across ED utilization, inpatient stays, Stars performance, and unresolved care gaps How plans can act on SDoH, ADL, and behavioral signals while members are still engaged What changes when real time decisioning is embedded directly into the member experience The broader lesson is operational: plans that improve performance are not just collecting better data. They are reducing the time between signal and action, removing broken handoffs, and helping members get to the right support while the opportunity still exists. To request your copy of the report, please contact show producer Nicole Roberts at nroberts@brightspotsventures.com. Thank You to Our Episode Partner, Icario: Icario is a healthcare engagement platform designed to help health plans move beyond disconnected outreach and fragmented member experiences toward more coordinated, action oriented engagement. By combining behavioral science, real time data, and personalized engagement strategies, Icario helps plans identify where members are most likely to disengage, what barriers may prevent action, and how to intervene at the right moment to drive meaningful outcomes. Rather than simply increasing touchpoints, the focus is on reducing friction, improving coordination across teams and programs, and helping members take the next best step. The result is stronger performance across quality, adherence, cost, and member experience. Schedule a Meeting with a Senior Leader at Icario: To explore how Icario is helping health plans improve engagement, reduce friction, and drive more coordinated action across the member journey, reach out to show producer Nicole Roberts at nroberts@brightspotsventures.com to schedule a conversation with a member of the Icario leadership team. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.

In this episode of Work with Purpose, host Louise MacDonald, managing partner, at EY, Canberra speaks with Kirsty Kirk, director of Leadership Programs at Services Australia, and Ken Walker, national manager, Emergency Response at Services Australia, about Services Australia's Service Delivery Immersion Program. The program gives SES leaders and policy partners firsthand insight into how decisions, systems and policies land for staff and customers. By spending time in service centres and call environments, leaders see the complexity of frontline work, the needs of vulnerable customers, and the opportunities to make services simpler and more effective.Recognised through the IPAA ACT Spirit of Service Awards, the program has expanded across government and is helping build more empathetic, customer-centred leadership.Key tips:1. Stay close to the people your work affects. Regularly step away from the desk to observe services, speak with communities, and see firsthand how policies and programs land in real life.2. Design and decide from the user's perspective. Ask, “What does this feel like for the person on the receiving end?”. Aim for interactions that are simple, human, and seamless.3. Treat frontline staff as partners, not endpoints. Involve the people who deliver services in shaping policy, programs and systems. Listen to their insights, act on what you hear, and keep feedback loops open.4. Lead with curiosity and empathy. Frontline immersion helps leaders better understand customer complexity, staff pressures, and the human impact of their decisions. Hosted on Acast. See acast.com/privacy for more information.

You don't need to speak perfectly to impress senior leaders. You just need to know how to engage them emotionally. In this episode, I'm teaching you the Theater Framework – my 3-part system for inspiring and impressing an executive audience when you speak. Most advice about executive communication focuses on what to say. But the leaders who leave the strongest impression know it's really about how you make people feel - and that's what I'm helping you with today. You'll learn: Why executive audiences aren't there for the information (and what they actually want) How to bring the right energy into the room so leaders feel bought into your work A simple question that turns any boring slide into a compelling story How to close your presentation in a way that builds your reputation as a strategic leader Whether you're presenting a project update, leading a meeting, or speaking up in a high-stakes room – this framework has you covered.   Links: Download my free worksheet — 5 Phrases That Will Help You Sound Like a Leader: https://jessguzikcoaching.com/phrases/    Work With Me: Group Program Waitlist: https://jessguzikcoaching.com/academy/  1:1 Executive Coaching: https://jessguzikcoaching.com/coaching/ 

C-suite leaders often know their teams should be thinking strategically, and yet under pressure, those same teams keep dropping back to the tactical level. In this episode, David Wheatley, Dr. Rick Eigenbrod, and Dr. Judy Brown unpack why that keeps happening and what to do about it.The conversation starts with a reframe: the question "how do I get them to be strategic?" is itself the problem. It creates a dependency that almost guarantees teams won't take ownership. From there, they explore what actually drives the regression: unclear shared meaning of "strategic," metrics and bonuses that reward tactical behavior, the boss's own anxiety signaling what really matters, and whether team members are developmentally ready for the altitude being asked of them.Listeners will come away with a sharper diagnostic lens and a set of better questions to ask before trying to change anyone else's behavior.Learn more about Humanergy's work: https://www.humanergy.comJoin the Humanergy community on LinkedIn.Sign up for our FREE leadership workshops. 

What if the most effective care model isn't built inside the hospital at all? This episode features the opening presentation from the recent Home Care Innovation Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare, focused on how leading organizations are redesigning care to reach patients where they are. Kelly McCabe, Director of Community Health Innovations, Sinai Chicago and the Sinai Urban Health Institute (SUHI) shares a practical, equity-driven model: clinically integrating community health workers (CHWs) into care delivery to bridge the gap between hospital, home, and community. She's joined briefly by Jeanette Avila, Manager of Community Health Innovations at SUHI offering a frontline perspective on what this model looks like in practice and how it builds trust with patients day-to-day. Serving one of the most complex patient populations in the country, with roughly 90% uninsured or covered by Medicare/Medicaid, Sinai Chicago has built a model that doesn't just acknowledge social needs, but operationalizes them.  You'll hear how Sinai Chicago: Integrates community health workers directly into clinical teams, not as an add-on, but as core infrastructure Extends care beyond hospital walls through home visits and community-based engagement Tracks social determinants and community interactions to shape real-time interventions Builds trust with patients in underserved neighborhoods through culturally aligned care Uses a hybrid model of in-person outreach and centralized coordination to improve outcomes while reducing burnout  Key topics covered: Why community health workers are essential, not optional, for high-need populations Turning social determinants from "insight" into actionable care interventions How to operationalize a community-based care model inside a hospital system The role of trust, proximity, and lived experience in improving engagement Blending home-based care with clinical oversight to scale impact If you're a health system leader, population health executive, or payer/provider partner working to close equity gaps and deliver care beyond traditional settings, this is a real-world blueprint for making it work. Presentation Link: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/05/Kelly-McCabe_Sinai-Chicago_2.19.26.pdf  About Our Presenters: https://www.sinaichicago.org/en/suhi/suhi-staff/ Thank You to Our Episode Partner, TytoCare: TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models—reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com  to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.  

The coffee chat isn't the problem. The vague ask is. Jill Griffin breaks down how senior leaders stop leaving relationships to chance and start building influence with intention.In this episode:Why "let's catch up" is killing your executive relationships before they startThe three things that make a busy senior leader actually want to meet with youHow to build a usefulness habit that compounds your influence over timeSupport the showJill Griffin, is a leadership strategist, executive coach, and host of The Career Refresh. She works with senior leaders to navigate complexity, strengthen teams, and lead with greater clarity and intention.With 20+ years of experience at companies like Coca-Cola, Microsoft, Hilton, and Martha Stewart, Jill brings a practical, real-world lens to leadership, decision-making, and career strategy. Visit GriffinMethod.com to learn more about working together:The Next Era Leader An 8-week cohort for women leaders ready to expand their capacity and lead through complexity with clarity and intentionExecutive Coaching & Leadership Advisory 1:1 strategic partnership for leaders navigating growth, transition, and what's nextConnect with Jill for Leadership Development for Organizations and Speaking & WorkshopsInstagram: @JillGriffinOffical

What does over two decades of service as a combat medic and leader teach you about resilience, leadership, and purpose? On this episode of The MisFitNation Show, host Rich LaMonica sits down with SFC (R) Martinez Vandergrift, a highly decorated United States Army veteran whose career spans more than 20 years in military medicine, leadership, and operations. Martinez served as a Healthcare Specialist and Combat Medic (68W), operating in some of the most demanding environments—from frontline medical evacuation in combat zones to senior leadership roles within major Army medical commands. Throughout his career, he: • Served as a Medical Advisor in Iraq • Led as a Platoon Sergeant for medical evacuation and treatment units • Supported operations with the 101st Airborne Division (Rakkasans) • Held senior leadership roles including Operations NCO and Senior Enlisted Advisor • Completed multiple deployments to Iraq and Afghanistan His leadership and service have been recognized with some of the military's highest honors, including:

Why do (senior) executives so rarely hear what they need to improve? I explore this critical leadership blind spot, inspired by a recent article in Fast Company by Dr. Tomas Chamorro-Premuzic and global thought leader on psychological safety, Amy Edmondson. Relying on thought-provoking research amplified by real-world case examples, this episode exposes the invisible barriers that often keep leaders in the dark and offers a toolkit for reversing the trend.From the dangers of hierarchical silence to the psychology of honest feedback, I review practical strategies we can all use including asking focused questions, acknowledging our own blind spots, and separating our immediate reactions from thoughtful reflection. The importance of acting on feedback, no matter how small, is a simple, yet frequently overlooked opportunity. I also share the powerful example of Alan Mulally, one of the most celebrated and respected CEOs of all-time, to highlight how we can transform our cultures from focusing on fear to unleashing our individual and collective potential.For leaders who are hungry to boost their impact and foster psychological safety, this episode is full of actionable advice on creating an environment where candor thrives and teams and leaders at every level can truly grow.What You'll Learn- The benefits of feedback.- What is feedback?- Ask for specifics, not generalities - The power of specific questions. - Reward courage – It's scary to offer someone feedback.- Act on feedback and communicate your changes.Podcast Timestamps00:00 Welcome and Episode Introduction01:37 Today's Topic: The Feedback Gap for Senior Leaders04:04 What Feedback Really Is: The Zenger Folkman Definition05:47 Why Senior Leaders Struggle to Receive Honest Feedback08:11 Strategy 1: Ask for Disconfirming Data, Not General Impressions10:31 Asking Specific, Targeted Feedback Questions12:40 Strategy 2: Separate Ingestion from Reaction14:57 Strategy 3: Focus on Patterns, Not One Data Point17:18 Strategy 4: Act on One Small Piece of Feedback First19:40 The Alan Mulally and Ford Turnaround Story22:01 Red Lights Are Gems: Closing Thoughts KEYWORDSPositive Leadership, Feedback, Psychological Safety, Amy Edmondson, 360 feedback, Self-Awareness, Hierarchy, Power Differential, Leadership Development, Constructive Feedback, Actionable Feedback, Behavioral Change, Barriers to Feedback, Receiving Feedback, Accountability, Alan Mulally, Ford Turnaround, Transparent Leadership, CEO SuccessSource: Why senior leaders get less feedback—and how to change that - Fast Company

You know exactly what you want to say.You've rehearsed it in your head.It's clear. It's sharp. It's confident.And then you get into the meeting……and suddenly you start rambling.You soften your point.You add five extra sentences no one asked for.And somehow… what was clear in your head now sounds uncertain out loud.It feels like a communication issue.But what if it's not that at all?In this week's Breaking Free from the Grind episode, I'm diving in to discuss: Why overexplaining and overjustifying aren't about being thorough—but are actually driven by self-doubt and the need to manage other people's reactionsThe 3 moments high performers lose authority at work (saying no, making asks, and sharing their point of view)—and how overexplaining in these moments is quietly holding you backThe #1 senior leadership shift to certainty—and how to communicate clearly, concisely, and confidently so you're seen (and respected) as a senior leaderIf you find yourself overexplaining in meetings, rewriting messages multiple times, or walking away from conversations thinking “that didn't land how I wanted”…This episode will show you what's really happening, and how to shift into the kind of communication that actually reflects your level.Enroll in BFG: Want to eliminate stress, self-doubt, and overworking so you accelerate in your demanding corporate career without grinding your way to the top? Book a free consult call to find out how you can get started in my Breaking Free from the Grind 1:1 executive coaching program today. Take the free, 3-minute BFG Mindset quiz: Want to know what's keeping you trapped in the grind of your demanding corporate career? Take the BFG Mindset Quiz here to find out if you're an Overachiever, Overthinker, People Pleaser, Impostor, or Perfectionist - and receive customized solutions on how you can break free from overworking patterns and create more sustainable success at work TODAY. About AmeliaAmelia Noel is a Master Certified Coach, podcast host, corporate workshop facilitator, and creator of the Breaking Free from the Grind coaching program. After spending over a decade of her career working on Wall Street at a top investment bank and as a global strategy consultant to Fortune 100 companies, Amelia now helps professionals working demanding corporate careers eliminate stress, self-doubt, and overworking so they can break free from the grind and create sustainable success in their careers.Connect with Ameliawww.amelianoelcoaching.comIG: @breakingfreefromthegrindLinkedIn: Amelia Noel

In this Bright Spots in Healthcare episode, host Eric Glazer brings together payer and strategy leaders to explore a fundamental challenge in Medicare Advantage: why improving experience is not about measuring more, but managing better. This conversation focuses on where performance is actually being lost across the member journey, not within individual programs, but in the gaps between them. Plans continue to invest in outreach, pharmacy, provider engagement, and member services, yet still struggle to translate those efforts into consistent member action and measurable outcomes. This is a candid discussion for executives navigating rising expectations around experience, increasing pressure on Stars performance, and the need to deliver results through coordination, not just activity.   Our guests include: Dan Knecht, MD, Chief Medical Officer, EmblemHealth Stacey Friedman, Senior Director, Quality & HEDIS/Stars, Doctors HealthCare Plans Paula Jacobson, Director, Quality and Population Health, Security Health Plan Dave Burianek, Chief Strategy Officer, MedOrion    Together, they explore: Where member experience breaks down across the journey, especially in the moments immediately following enrollment Why campaign-based outreach is no longer sufficient to drive engagement or outcomes How leading plans are shifting from volume to sequencing, focusing on the next best action rather than multiple simultaneous asks What it takes to align pharmacy, quality, and member experience into a coordinated system How organizations are improving performance by reducing friction, increasing clarity, and guiding members toward action  This episode offers a practical look at how leading plans are rethinking CAHPS as a reflection of the full member journey, and what it takes to design that experience in a way that consistently drives performance.  Panelist Bios: https://www.brightspotsinhealthcare.com/events/beyond-the-survey-how-medicare-advantage-plans-are-rethinking-cahps-and-member-experience/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download guide: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/April_16_Episode_Guide.docx.pdf Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation, https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/04-16-26-KIS-Beyond-the-Survey-Session.pdf Resources:  Report: Redesigning Experience: Why CAHPS Performance Is Won or Lost in the Member Journey This report examines why Medicare Advantage plans often see CAHPS results that don't reflect the effort they put in. The issue is not a lack of activity. It's that CAHPS reflects a year's worth of member experience, shaped by care access, coordination, navigation, and follow-through, not isolated interactions or last-minute interventions. Drawing on real-world examples, the report shows how improving underlying care events like annual wellness visits, redirecting care to the right setting, and strengthening member understanding directly influences CAHPS performance, and why results cannot be changed at the end of the measurement year. Inside, you'll find insights on: Why CAHPS questions act as proxies for clinical events like annual wellness visits and care coordination Where campaign-based engagement models fall short in shaping member experience How friction accumulates across touchpoints and impacts perception long before the survey is fielded What changes when plans shift from disconnected outreach to coordinated, journey-based design How aligning Stars, quality, and care delivery reduces fragmentation and improves outcomes Why understanding member barriers, including access, confusion, and behavioral factors, is critical to driving action The broader lesson is operational: plans that consistently perform on CAHPS are not doing more outreach. They are designing member journeys that reduce friction, coordinate care and communication, and naturally produce better experiences over time. To request your copy of the report, please contact show producer Jessica Tenzer at nroberts@brightspotsventures.com. Thank You to Our Episode Partner, MedOrion: MedOrion helps health plans move beyond static segmentation by using real-time clinical, situational, and behavioral signals to drive meaningful member action. By identifying who to engage, what barriers exist, and when to intervene, MedOrion enables more precise prioritization and coordination of outreach. This approach helps close care gaps, improve adherence, reduce avoidable utilization, and drive more consistent performance across cost, quality, and experience. Learn more at medorion.com.  Schedule a Meeting with a Senior Leader at MedOrion: To explore how MedOrion can support your organization in moving from campaign-based outreach to coordinated, signal-driven engagement, reach out to show producer Nicole Roberts at nroberts@brightspotsventures.com to schedule a conversation with a member of the MedOrion leadership team.    About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.

Innovation comes in many areas, and compliance professionals need not only to be ready for it but also to embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, Tom visits Deb Krier to discuss her work coaching primarily executives after serious cancer diagnoses. Deb discusses the unique leadership challenges of privacy, disclosure, and maintaining credibility while undergoing treatment. Deb, a corporate communications professional and founder of Wise Women Communications, discusses what leaders should share with boards, HR, close colleagues, and clients, emphasizing the importance of controlling the narrative to prevent rumors and coordinating with medical teams to plan around energy levels, treatment, and time away. She describes resilience as “grit,” encourages leaders to delegate and empower teams, and urges organizations to strengthen business continuity and contingency planning so no single person holds ultimate authority. Deb highlights the importance of a support “tribe,” the benefits of humor, and advises compliance professionals to listen with empathy while addressing any legal disclosure obligations. Key highlights: Cancer Coaching for Executives Work Impact and Treatment Planning Resilient Leadership in Crisis Support Tribe and Community Humor as Medicine Compliance, Empathy, and Culture Resources: Deb Krier on LinkedIn Your Cancer Coach Website  The Business Power Hour Podcast Innovation in Compliance is a multi-award-winning podcast that was recently ranked Number 4 in Risk Management by 1,000,000 Podcasts.

When a new business leader walked in and told Malvika Jhangiani they were going to restructure the entire segment — 60% of company revenue — in a room with just the two of them, no leaks, no one else in the room, she didn't say no. She said: "I hear you. And here's how we get to the same outcome with the right people involved." Six months after implementation, he came back and told her it was the right call. That's the ABC method — Acknowledge, Build, Challenge — and it's the framework Malvika has built her career on. As VP HR, Learning & Development at Newell Brands, she's spent years figuring out how to challenge senior leaders without triggering defensiveness, manage rooms full of type A executives without losing the thread, and find genuine joy in the conversations most people dread. In this episode, she gets specific about all of it. You'll learn: The ABC method for challenging leaders without coming across as aggressive, and the Project Panther restructure story that proves it works How she handled a client in Oman at 24 who kept making inappropriate comments — alone, in a foreign country, with a relationship and additional business on the line, and still won the next assignment The "be brief, be bright, be gone" framework for capturing and keeping the attention of type A executives in high-stakes meetings How she gamified a full-day leadership talent review to keep a competitive senior team engaged, and still got all the work done Why leading with facts instead of emotion is the only way to challenge the status quo without losing credibility Her personal technique for staying calm when everything is tense: painting, choosing to laugh, and the line about "not my circus, not my monkeys, but I do know some of the clowns" If you work with strong-willed leaders, navigate difficult conversations across cultures, or just want to bring more effectiveness, and more joy, into the hardest parts of your job, this episode delivers. About Malvika Jhangiani: Vice President HR, Learning & Development at Newell Brands, Malvika has led organizational transformation, talent strategy, and cross-cultural teams across global markets. Originally from India, she has built her career navigating high-stakes leadership conversations across cultures, industries, and executive levels. Connect with Malvika on LinkedIn: https://www.linkedin.com/in/malvika-jhangiani/ She Was 24, Alone With a Difficult Client in Oman. What She Figured Out Built Her Entire Leadership Playbook.

Somewhere between the feedback, the frustration, and the fifth Slack ping, most leaders stop being intentional. EPISODE SUMMARY In this episode of the Joyosity™ Podcast, Jenn Whitmer is back with Michael Whitmer for part two of this ICYMI conversation, pulling together the most practical leadership lessons from the Joyosity in Practice series. This one is all about the “now what?”—how leaders stay human in the everyday moments that quietly shape trust, culture, and performance. Together, Jenn and Michael talk through what it looks like to practice joy in real time: tracking what's working, listening better, lowering the pressure of perfection, giving feedback that actually helps, and using small pauses to lead with more intention. Here's What's in the Episode: [05:50] Why joy is not fluffy or extra—and the 3 signals that tell you it's actually present. [07:19] How a “smile file” or glimmer list can help you notice progress, impact, and meaning. [11:34] Why leaders need qualitative measures too—not just metrics and KPIs. [14:27] Why listening is not just a soft skill, but part of your technical leadership skill. [17:01] How leadership is usually shaped in small moments, not big dramatic ones. [19:52] Why calling something an experiment can reduce pressure and improve learning. [21:48] How “minimum viable magic” helps you move forward without waiting for perfection. [24:12] Why the feedback sandwich is terrible and what to do instead. [29:05] How to pause before reacting—and use “four corner calm breathing” to stay in charge of your emotions. Jenn and Michael make the case that leadership does not rise or fall in big public moments nearly as much as it does in small private ones. The real work happens in the pause before you reply, the way you frame feedback, the questions you ask when something is unclear, and whether you choose curiosity instead of control. Joyosity is not about pretending things are fine. It is about building the kind of rooted, resilient leadership that helps people feel connected, effective, and human. Key Takeaway The leaders who stay human under pressure are not waiting for perfect conditions—they are practicing small, intentional choices that create trust, clarity, and joy in real time. About the Guest: Michael Whitmer Michael Whitmer works at the intersection of leadership, team culture, brand elevation, crisis communications, and values-based marketing. He serves as Vice President at Look East, a values-based communication agency. He develops integrated marketing communications strategies that strengthen trust and deliver measurable results. With more than 20 years of experience in food and agribusiness, he brings leadership, strategic thinking and ingenuity to every project. He brings a thoughtful lens to belonging, trust, and purposeful leadership. Connect with Michael on LinkedIn at linkedin.com/in/michaelawhitmer/ About the Host: Jenn Whitmer Jenn is an international keynote speaker, leadership consultant, and the founder of Joyosity™, helping leaders create positive, profitable cultures through connection, curiosity, and joy. With a background in communication, conflict resolution, and team dynamics, Jenn helps leaders and organizations navigate complex people challenges, reduce burnout, and build flourishing workplaces. Her insights have resonated with audiences worldwide, blending real-world leadership expertise, engaging storytelling, and a dash of humor to make the hard stuff easier. Whether on stage, in workshops, or with coaching clients, Jenn equips leaders with the tools they need to solve conflict, cultivate communication, and lead with purpose. Her book Joyosity and the Joyosity Works Playbooks offer leaders a fresh approach to joy at work that builds real results. jennwhitmer.com Jenn's Social Resources & Links: The Joyosity In Practice series: Ep 124 Joy as Resistance: How Leaders Stay Human When Pressure Is High with Jenn Whitmer Ep 125 Staying Human When the Stakes Are High: When Good Becomes Radical with Heather A. Campbell Ep 126 When Resistance is a Timing Signal with Ipek Gray Ep 127 Creativity Isn't a Luxury Skill—It's a Leadership Requirement with Melissa Dinwiddie Ep 128 Balancing Strategy and Fire Drills: A Playbook for Senior Leaders with Harry Cook IV Ep 129 Managing People Is the Hard Part with Karen Ansen Ep 130 Why Collaboration Breaks Down and How Leaders Can Fix It with Catherine Casalino Ep 131 Staying Calm When the World Is on Fire: Leadership, Emotions, and Real Control with Ken Miller Ep 132 Stop Chasing Noise. How to Lead with Clarity with Rohit Bhargava Ep 133 Joyosity in Practice: ICYMI pt. 2 with Michael Whitmer Ep 134 Joyosity in Practice: ICYMI pt 2 with Michael Whitmer Michael's resource for you: Lights, Camera...Nail It! 5 Keys to Mastering Your Public Presence No matter where you show up as a spokesperson—media interview, keynote, panel discussion, public testimony, podcast, or just your weekly 1:1—you have something valuable to say. The way you share your expertise impacts your reputation and that of your organization, and determines how messages are received by your audiences. Get your copy here. Get Joyosity and the Joyosity Works Playbook Joyosity: How to Cultivate Intense Happiness in Work & Life (Even If Things Are What They Are) Joy isn't extra. Joy is how you thrive. This book gives leaders the tools to turn exhaustion into resilience and build cultures where work is a joy, people are whole, and organizations flourish. Joyosity Works Playbook: Practical Plays and Strategies for Joy at Work and Beyond is the official companion workbook to Joyosity to help you practice joy every day. Find direct links to purchase at your favorite booksellers at https://jennwhitmer.com/books. Free 99: Joyosity Explorer Map → This map will guide you to understanding the deeper purpose and story you tell yourself about your work. Joy is linked to purpose and productivity increases by 20% or more when you directly link your purpose to your work. Ready to Make a Plan: Joyosity™ Jumpstart → Get crystal clear on what you want, what's in the way, and how to move forward with traction. Starting the Journey: Enneagram Navigator → Stop guessing your type. In this 1:1 session, get clarity on your motivations and blind spots. Ready to Dive In: Joyosity™ Intensive → A one-day transformative experience to realign with your values and build a practical plan for joyful leadership. A Party for More: Bring Jenn & the Joy to Speak → Bring the spark (not just the spark notes!) to your whole team with contagious joy, practical tools, and plenty of laughter. Loved this episode? Rate, review, and share with a fellow leader who's ready to ditch the drama and lead with more joy, curiosity, and clarity.

In this Bright Spots in Healthcare episode, host Eric Glazer brings together payer leaders to explore a fundamental challenge in Medicare Advantage: why strong strategies often fail to translate into sustained performance. This conversation focuses on the gap between intention and execution, where plans invest heavily in programs, outreach, and data, yet still struggle to drive the member actions that ultimately determine cost, quality, and experience. This is a candid discussion for executives navigating rising pressure on margins, increasing complexity in member populations, and the growing need to prove performance beyond activity alone. Our guests include: Mike Rapach, President & CEO, CareFirst Community Health Plan Maryland Joshua Meeks, Vice President, Medicare Advantage Individual Business, Blue Cross Blue Shield of Michigan Jen Cohen-Smith, SVP Medicare, Healthfirst Kathleen Faulk, Chief Strategy Officer, Drips Together, they explore: Where Medicare Advantage strategies break down, not in design, but in execution Why member engagement alone is no longer sufficient to drive outcomes How leading plans are shifting from outreach to activation by addressing barriers to action in real time What it takes to align product design, pharmacy strategy, and operational workflows to support long-term sustainability How organizations are translating insight into action to improve adherence, reduce avoidable utilization, and drive measurable ROI This episode offers a practical look at how leading plans are redefining performance in Medicare Advantage, and what it takes to ensure that strategy actually delivers results at scale. Panelist Bios: https://www.brightspotsinhealthcare.com/events/ma-strategy-session-what-actually-drives-long-term-viability/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download guide here: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/Episode-Guide-MA-Strategy-Session-04-09-26.docx.pdf  Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation, https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/04-09-26-KIS-MA-Strategy-Session_-What-Actually-Drives-Long-Term-Viability-Drips.docx.pdf  Resources:  Report: Stop Engaging, Start Activating; The New Architecture of Medicare Advantage Performance This companion report examines how health plans can close the gap between strategy and execution by focusing on what actually drives performance: whether members take action. Drawing on real-world implementation and emerging activation models, the report shows how identifying friction, understanding barriers, and guiding behavior in real time can improve adherence, reduce avoidable utilization, and strengthen outcomes across cost, quality, and experience. Inside, you'll find insights on: Identifying where outreach breaks down and why engagement alone fails to drive meaningful outcomes Understanding the root causes of non-adherence, including confusion, access barriers, competing priorities, and system design gaps Shifting from one-way communication to two-way, real-time conversations that surface and resolve barriers to action Designing activation models that guide members through next steps and increase completion of key actions Aligning engagement strategies with operational workflows to reduce friction and improve performance at scale Why moving from activity-based metrics to action-based outcomes is critical as financial pressure, regulatory changes, and member complexity increase The broader lesson is operational: the strongest Medicare Advantage models are not defined by how much outreach occurs, but by how effectively plans convert insight into action and ensure follow-through on the moments that matter most. To request your copy of the report, please contact show producer Jessica Tenzer at jtenzer@brightspotsventures.com. Thank You to Our Episode Partner, Drips: Drips helps health plans and providers drive meaningful member action through AI-powered, two-way communication at scale. By engaging members through familiar channels like text and phone, Drips enables real-time conversations that surface barriers, guide next steps, and improve adherence. Its approach shifts organizations from outreach to activation, helping close care gaps, reduce friction, and deliver more consistent performance across cost, quality, and experience. Learn more at drips.com. Schedule a Meeting with a Senior Leader at Drips: To explore how Drips can support your organization in moving from engagement to activation and improving member follow-through, reach out to show producer Jessica Tenzer at jtenzer@brightspotsventures.com to schedule a conversation with a member of the Drips leadership team.   About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.

Peggy explores how AI (artificial intelligence) is reshaping senior leadership and what it ultimately means for the future of work. She says AI is a force that is redefining what it means to lead at the highest level. She also discusses: · The role of the senior leader—past, present, and future. · How many leaders identified human factors as the primary barrier to adoption. · Next steps to take to prepare for the new era of work. https://peggysmedleyshow.com

What do leaders do when they know better… and still spiral anyway? EPISODE SUMMARY In this ICYMI episode of the Joyosity™ Podcast, Jenn Whitmer is joined by Michael Whitmer for a candid debrief on the Joyosity in Practice: How Leaders Stay Human When It Matters Most series. After Jenn shares a painfully relatable SXSW moment of self-doubt, she and Michael unpack what stood out from the season's guests: conflict avoidance, feedback, pressure, creativity, self-awareness, and the leadership habits that help people stay grounded when things get hard. This conversation is part reflection, part leadership audit. If you've ever rushed past discomfort, avoided a hard conversation, taken feedback too personally, or forgotten that being human is not a leadership flaw, this episode will feel like a reset. Jenn and Michael connect the dots from the full series and pull out the ideas leaders most need to hear again—because repetition is a mercy, and leadership is not a position. It's a practice. Here's What's in the Episode: [2:20] How joy helps leaders stay connected to who they are when pressure rises [7:56] Why conflict avoidance feels safer in the moment but usually costs more later [8:22] Why showing your humanity can actually help other people relax and do better work [11:38] How curiosity can make feedback more useful and less defensive [15:08] What leaders miss when they expect people to produce without enough space to think [19:33] Why urgency can quietly sabotage thoughtful leadership [25:47] How better meetings start with clarity about what kind of meeting it actually is This episode is a reminder that joy is not denial, polish, or pretending. It is a practice of staying connected to yourself and other people so you can lead with more clarity, courage, and humanity. Key Takeaway Leadership does not break in one big moment—it is built or betrayed in the small, human choices you make under pressure. About the Guest: Michael Whitmer Michael Whitmer works at the intersection of leadership, team culture, brand elevation, crisis communications, and values-based marketing. He serves as Vice President at Look East, a values-based communication agency. He develops integrated marketing communications strategies that strengthen trust and deliver measurable results. With more than 20 years of experience in food and agribusiness, he brings leadership, strategic thinking and ingenuity to every project. He brings a thoughtful lens to belonging, trust, and purposeful leadership. Connect with Michael on LinkedIn at linkedin.com/in/michaelawhitmer/ About the Host: Jenn Whitmer Jenn is an international keynote speaker, leadership consultant, and the founder of Joyosity™, helping leaders create positive, profitable cultures through connection, curiosity, and joy. With a background in communication, conflict resolution, and team dynamics, Jenn helps leaders and organizations navigate complex people challenges, reduce burnout, and build flourishing workplaces. Her insights have resonated with audiences worldwide, blending real-world leadership expertise, engaging storytelling, and a dash of humor to make the hard stuff easier. Whether on stage, in workshops, or with coaching clients, Jenn equips leaders with the tools they need to solve conflict, cultivate communication, and lead with purpose. Her book Joyosity and the Joyosity Works Playbooks offer leaders a fresh approach to joy at work that builds real results. jennwhitmer.com Jenn's Social Instagraminstagram.com/jenn_whitmer Linkedinlinkedin.com/in/jennwhitmer Resources & Links: The Joyosity In Practice series: Ep 124 Joy as Resistance: How Leaders Stay Human When Pressure Is High with Jenn Whitmer Ep 125 Staying Human When the Stakes Are High: When Good Becomes Radical with Heather A. Campbell Ep 126 When Resistance is a Timing Signal with Ipek Gray Ep 127 Creativity Isn't a Luxury Skill—It's a Leadership Requirement with Melissa Dinwiddie Ep 128 Balancing Strategy and Fire Drills: A Playbook for Senior Leaders with Harry Cook IV Ep 129 Managing People Is the Hard Part with Karen Ansen Ep 130 Why Collaboration Breaks Down and How Leaders Can Fix It with Catherine Casalino Ep 131 Staying Calm When the World Is on Fire: Leadership, Emotions, and Real Control with Ken Miller Ep 132 Stop Chasing Noise. How to Lead with Clarity with Rohit Bhargava Ep 133 Joyosity in Practice: ICYMI pt. 2 with Michael Whitmer Ep 134 Joyosity in Practice: ICYMI pt 2 with Michael Whitmer Get Joyosity and the Joyosity Works Playbook Joyosity: How to Cultivate Intense Happiness in Work & Life (Even If Things Are What They Are) Joy isn't extra. Joy is how you thrive. This book gives leaders the tools to turn exhaustion into resilience and build cultures where work is a joy, people are whole, and organizations flourish. Joyosity Works Playbook: Practical Plays and Strategies for Joy at Work and Beyond is the official companion workbook to Joyosity to help you practice joy every day. Find direct links to purchase at your favorite booksellers at https://jennwhitmer.com/books. Free 99: Joyosity Explorer Map → This map will guide you to understanding the deeper purpose and story you tell yourself about your work. Joy is linked to purpose and productivity increases by 20% or more when you directly link your purpose to your work. Ready to Make a Plan: Joyosity™ Jumpstart → Get crystal clear on what you want, what's in the way, and how to move forward with traction. Starting the Journey: Enneagram Navigator → Stop guessing your type. In this 1:1 session, get clarity on your motivations and blind spots. Ready to Dive In: Joyosity™ Intensive → A one-day transformative experience to realign with your values and build a practical plan for joyful leadership. A Party for More: Bring Jenn & the Joy to Speak → Bring the spark (not just the spark notes!) to your whole team with contagious joy, practical tools, and plenty of laughter. Loved this episode? Rate, review, and share with a fellow leader who's ready to ditch the drama and lead with more joy, curiosity, and clarity.

What if the moment you feel most alive… is exactly when your mind tries to pull you back?In this personal episode, Esther shares her powerful experience as a Senior Leader at a transformational event—and the unexpected inner battle that followed.Why do we question our happiness? Why do we sabotage the very moments we've been longing for?This episode will help you understand your inner critic, shift your perspective, and finally allow yourself to feel good—without fear.Includes practical tools: meditation, journaling, and how to choose the right supportDO YOU WANT TO GET COACHED BY ESTHER?✨ Book a free Discovery Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://swissmadestory.ch/coaching⁠⁠⁠⁠⁠⁠⁠⁠✨ Follow Esther on Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/esther_buerki⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Join Esther on Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/esther.buerki1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Connect with her on LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.linkedin.com/in/estherbuerki⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✨ Stay connected with her: https://swissmadestory.ch/stay-in-touch/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠✍️ Get in touch with her through e-mail:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ contact@swissmadestory⁠⁠BOOKS:

Go to www.LearningLeader.com  This is brought to you by Insight Global. If you need to hire one person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world has the hustle and grit to deliver. My Guest: Kat Cole is the CEO of AG1 (formerly Athletic Greens) and a renowned business leader known for a meteoric rise from Hooters waitress to Fortune 40 Under 40 executive. As former President/COO of Focus Brands (Cinnabon), she specializes in scaling global brands. Her career is defined by driving billions in sales, strategic innovation, and a strong, people-first leadership style. Key Learnings You can't market your way out of a bad product. AG1 has 3x'd the business in four years while being in only one channel (direct to consumer) for 15 years. 80% of retail is in brick and mortar, so they were doing that volume in less than 20% of where transactions happen. That only works when customers love the product, keep buying it for years, and tell their friends. Scale comes from trusted recommendations, not marketing spend. Real volume comes from people telling their friends, recommending it to their teams and companies. That's where real scale and sustainable growth comes from. Two questions guide every career decision. Is my work done here? Can someone else do what the company needs better than I can? If the answer to either is yes, that guides you toward pushing for change in your role, the way you show up, or finding the next opportunity. Sometimes the best move is the lesser-known role. Kat could have stayed running big franchise brands everyone knew (Cinnabon, Auntie Anne's), but becoming COO of the parent company, Focus Brands, was a bigger, more complex role. Lesser known, smaller team, bigger stretch, more learning. That bridged her into consumer packaged goods and got her ready for AG1. Consider financial needs, learning, and ego separately. Between financial needs, your ability to learn or contribute, and your ego or optics, there are questions you can ask yourself about a particular moment or opportunity that will help you be sharper in what you actually want versus what just looks like what's best next on the surface. The founder heard her on podcasts and asked for an introduction. AG1's founder heard Kat on a couple of podcasts, knew Sahil Bloom, and asked Sahil to make the intro. She just happened to be taking time off and had been a customer for two years. "You're interviewing for your next job every day." Whatever you do now, that choice of time, that tone of voice, that decision, how you show up or don't, creates an impact that leads to an experience and people's actions and then results. Eventually, it leads to the next thing. Showing kindness in the airport matters. A caring note to someone struggling, a teacher or stranger saying, "I see something in you," a compliment when someone's in a dark place. It helps people out of darkness. Or opportunistically, being the one who sent the email or made the ask means you're the one who got the opportunity. Don't burn bridges even when you feel wronged. When Kat was an executive at Hooters at 26, peers in their 50s and 60s would say things in meetings that weren't kind or appropriate. She would write letters expressing how it made her feel, but never sent them. She processed, reflected, and showed up professionally. Years later, those same people became advocates, partners, and references. Four key mindsets for senior leaders. Humility, curiosity, courage, and confidence. By the time candidates get to Kat, they've been vetted on technical capability. She spends time validating those four characteristics because leadership and style trickle far into the organization. Ask "if not for" questions to reveal humility. When someone tells you how they stood tall in tough moments, ask what enabled them to do those great things. They'll say, "I had access to this data, this team, this technical leader." Then ask: "If those people did not exist, if that resource did not exist, how would you have navigated that?" You peel back layers and see if they have the humility to acknowledge their success was due to critical factors. The best candidates do the job in the interview. When someone says, "If we're doing this, we'll absolutely need this person in this specific role," or they have people in mind they're bringing with them, that's a good sign. Hiring leaders who have people who are loyal to them shows something real. In reference checks, ask, "What does this person need to be successful?" It's a positive framing to get at what someone might lack or require around them to be effective. Help people answer "how should I think about this?" In a fully remote company, you have less context and fewer vibes. When you send a note about ending a product line or launching something you said you'd never launch, people's subconscious internal war is "how should I think about this?" Leaders should start communications with "here's how I think about this" or "here's how we should think about this." Sometimes the answer is to shut up and speak last. As teams get stronger, there's more weight on the few things the CEO says. Leave space for other leaders to lead. Kat removed herself from some meetings entirely because she has such great leaders and a strong culture. Pay attention to themes in criticism, not individual attacks. When competitors attack you, ask: Are there patterns? Is there something reflective of industry questions? Sometimes criticisms point to things you already do well but aren't communicating well enough. Comparison ads work short-term but don't build credibility long-term. Challenger brands use the playbook of "we're like the leader, but better/cheaper." Consumers see through it. People tell AG1, "I saw an ad comparing their product to yours, and they're clearly saying you're the leader." The rage bait is brief; the truth is long. Algorithms reward dopamine hits and rage bait. Something untrue or negatively spun can quickly become widely seen because the critique is brief and witty, but the explanation and truth are long. AG1 has more human trials on a single SKU than any other multi-ingredient product ever in the space, but that's harder to say in a sound bite. Don't criticize a car for not taking you to the moon. Someone criticized one of AG1's products for not doing something the product isn't supposed to do. When addressing criticism, clarify what the product is actually designed to do. Her husband will be the fourth person ever to row across three oceans. He's already rowed the Atlantic (set the US record as a pair) and the Caribbean. Now he's training for the Pacific. If he completes it, he'll be only the fourth person to have ever done it in the world.  It's about who you become while striving for the big thing. After her husband got rescued in the Caribbean, he questioned why he was doing this with two kids. But this pursuit is who he is, what drives him, it's inspiring for the kids, and it makes him a better person when he's home. It's about the journey and who you do it with. More Learning 476: Kat Cole - Raise Your Hand, Raise Your Voice 078: Kat Cole - Courage, Confidence, Curiosity, and Humility Reflection Questions Is your work done where you are? Can someone else do what the company needs better than you can? When interviewing someone, ask what enabled them to succeed in a tough moment. Then ask: if that team or resource didn't exist, how would you have done it differently? What communication this week needs context? Start with: here's what this means, what it's not about, and how we should think about it. Audio Timestamps 00:18 Meet Kat Cole  02:42 AG1's Growth Story: $160M to $500M+  03:28 Product-Led Growth Wins  05:57 Kat on Writing and Reflection  07:39 Two Questions for Every Career Move  12:25 How Kat Joined AG1  16:09 You're Always Interviewing  18:47 Neutralizing Opposition at Hooters  24:19 Hiring Great Leaders  27:43 Inside Executive Interviews  31:56 Reference Checks That Reveal Truth  32:52 CEO as the Storyteller  34:16 "How Should I Think About This?"  35:46 Speak Last, Empower Leaders  37:41 Handling Public Criticism  39:59 Separating Signal from Noise  44:49 Staying Focused Through Criticism 48:00 Champagne Question: Family First  48:45 Rowing Three Oceans  51:37 Who You Become on the Journey  56:14 EOPC

What if the very traits you've been told make you "too emotional" for the C-suite are actually the high-level brain functions required for elite leadership?In this episode of Glass Ceilings and Sticky Floors, Erica Rooney sits down with Melody Wilding, executive coach and author of Trust Yourself and Managing Up. Melody introduces the concept of the "Sensitive Striver"—high achievers who possess a more finely tuned nervous system. She argues that empathy and deep processing aren't weaknesses to be "toughed out," but biological advantages that, when managed with the right systems, lead to unparalleled strategic success.Join them as they discuss how to break the cycle of overthinking, the science of the "empathy neuron," and how to stop being the "single point of failure" by teaching people exactly how to treat you.Inside the Episode:The Biology of Sensitivity: Melody explains the MRI research behind high sensitivity, revealing increased activity in brain regions related to decision-making and the "mirror neurons" that allow us to process emotions more deeply.Deep Thinking vs. Overthinking: Learn the vital distinction between productive problem-solving and the "paralysis by analysis" that stems from trying to optimize for too many masters at once.The "Frustrated Crier" Reframe: A tactical guide for women who tear up at work. Learn how to shift from a reaction of shame and apology to a position of strength by crediting your emotions to high standards and dedication.The "Honor Roll Hangover": Why the "good girl" mentality—saying yes to everything and working harder to be noticed—actually makes you unpromotable in the eyes of senior leadership.Managing Up Strategically: Why influencing your boss isn't about "making them happy," but about reclaiming your own agency and autonomy so you can lead your career from the driver's seat.The High-Low-Hero Ritual: A simple end-of-day shutdown process to close the "mental tabs" in your brain and prevent work stress from leaking into your home life.Setting the Precedent: Melody's "best advice" on why you must stop being the first to volunteer and instead start teaching people how to treat you by valuing your own time first.

What if the very traits you've been told make you "too emotional" for the C-suite are actually the high-level brain functions required for elite leadership?In this episode of Glass Ceilings and Sticky Floors, Erica Rooney sits down with Melody Wilding, executive coach and author of Trust Yourself and Managing Up. Melody introduces the concept of the "Sensitive Striver"—high achievers who possess a more finely tuned nervous system. She argues that empathy and deep processing aren't weaknesses to be "toughed out," but biological advantages that, when managed with the right systems, lead to unparalleled strategic success.Join them as they discuss how to break the cycle of overthinking, the science of the "empathy neuron," and how to stop being the "single point of failure" by teaching people exactly how to treat you.Inside the Episode:The Biology of Sensitivity: Melody explains the MRI research behind high sensitivity, revealing increased activity in brain regions related to decision-making and the "mirror neurons" that allow us to process emotions more deeply.Deep Thinking vs. Overthinking: Learn the vital distinction between productive problem-solving and the "paralysis by analysis" that stems from trying to optimize for too many masters at once.The "Frustrated Crier" Reframe: A tactical guide for women who tear up at work. Learn how to shift from a reaction of shame and apology to a position of strength by crediting your emotions to high standards and dedication.The "Honor Roll Hangover": Why the "good girl" mentality—saying yes to everything and working harder to be noticed—actually makes you unpromotable in the eyes of senior leadership.Managing Up Strategically: Why influencing your boss isn't about "making them happy," but about reclaiming your own agency and autonomy so you can lead your career from the driver's seat.The High-Low-Hero Ritual: A simple end-of-day shutdown process to close the "mental tabs" in your brain and prevent work stress from leaking into your home life.Setting the Precedent: Melody's "best advice" on why you must stop being the first to volunteer and instead start teaching people how to treat you by valuing your own time first.

In this episode, JoDee and Susan discuss coaching senior leaders with leadership coach and consultant Melissa Greenwell. Topics include: Why executive coaching is important Executive coaching inside an organization Coaching executives as an external resource How to continuously identify leadership strengths and opportunities How executives can surround themselves with the best talent How executives can best integrate new talent into leadership teams Why mentoring is critical to leadership success In this episode's listener question, we're asked if you can talk about bad employees without risking defamation. In the news, studies show that when employees lack purpose, their health risks increase. Full show notes and links are available here: https://getjoypowered.com/show-notes-episode-242-executive-coaching/ A transcript of the episode can be found here: https://getjoypowered.com/transcript-episode-242-executive-coaching/ To get 0.5 hour of SHRM recertification credit, fill out the evaluation here: https://getjoypowered.com/shrm/ (the SHRM credit code for this episode will expire on March 9, 2027) Become a member to get early and ad-free access to episodes, video versions, and more perks! Learn more at patreon.com/joypowered Connect with us: @JoyPowered on Instagram: https://instagram.com/joypowered @JoyPowered on Facebook: https://facebook.com/joypowered @JoyPowered on LinkedIn: https://linkedin.com/company/joypowered Sign up for our email newsletter: https://getjoypowered.com/newsletter/ 

What do you do when your strategic plan says one thing… but the fire drill of the day demands something else? If you're leading in complexity—managing up, down, and sideways—this episode is your playbook. EPISODE SUMMARY In this episode, Jenn sits down with enterprise leader Harry Cook to explore how leaders balance long-term strategy with urgent operational demands. With experience across financial services, federal government, and healthcare, Harry shares what it takes to align culture with corporate strategy—especially when competing priorities, executive pressure, and tactical distractions threaten focus. Harry is a truth-teller who's lived it. This is a must-listen for chiefs of staff, VPs, middle and senior leaders, and anyone responsible for translating executive vision into execution. Here's What's in the Episode: [02:14] What a Chief of Staff Actually Does in Complex Organizations [06:48] How to Align Culture with Corporate Strategy [11:32] Managing Up Without Undermining Authority [16:55] Balancing Long-Term Strategic Goals with Urgent Tactical Demands [21:40] Preventing Strategy Drift in Fast-Moving Environments [26:18] Using Humor and Humanity to Regulate High-Stress Teams [31:07] What High-Performing Leadership Teams Do Differently Key Takeaway Cultivating joy means staying clear, connected, and human when everything feels urgent. How to manage up as a VP, what a Chief of Staff actually does, aligning culture with corporate strategy, balancing strategic and tactical leadership, preventing burnout in high-pressure executive roles, improving executive communication, enterprise program execution, and leading in complex organizational structures. If you're leading between vision and fire drills—send this to someone who needs language for what they're holding. And if you want tools to strengthen communication, reduce friction, and make strategy stick? Start with joy. Because clarity creates performance—and joy makes clarity possible. About the Guest: Harry Cook IV Harry Cook is an experienced enterprise leader developing motivated teams to deliver strategic enterprise programs and solutions within complex organizational structures. He has served as Chief of Staff, partnering with C-level executives and senior leadership to align culture, community, and corporate vision while navigating urgent operational demands. His background spans financial services, federal government, healthcare, and other large-scale industries where balancing long-term strategy with tactical execution is mission-critical. Connect with Harry on LinkedIn: https://www.linkedin.com/in/harrycookiv/ About the Host: Jenn Whitmer Jenn is an international keynote speaker, leadership consultant, and the founder of Joyosity™, helping leaders create positive, profitable cultures through connection, curiosity, and joy. With a background in communication, conflict resolution, and team dynamics, Jenn helps leaders and organizations navigate complex people challenges, reduce burnout, and build flourishing workplaces. Her insights have resonated with audiences worldwide, blending real-world leadership expertise, engaging storytelling, and a dash of humor to make the hard stuff easier. Whether on stage, in workshops, or with coaching clients, Jenn equips leaders with the tools they need to solve conflict, cultivate communication, and lead with purpose. Her book Joyosity and the Joyosity Works Playbooks offer leaders a fresh approach to joy at work that builds real results. jennwhitmer.com Jenn's Socials: Instagraminstagram.com/jenn_whitmer LinkedinJenn Whitmer - Vistage Worldwide, Inc. | LinkedIn Resources & Links: Get Joyosity and the Joyosity Works Playbook Joyosity: How to Cultivate Intense Happiness in Work & Life (Even If Things Are What They Are) Joy isn't extra. Joy is how you thrive. This book gives leaders the tools to turn exhaustion into resilience and build cultures where work is a joy, people are whole, and organizations flourish. Joyosity Works Playbook: Practical Plays and Strategies for Joy at Work and Beyond is the official companion workbook to Joyosity to help you practice joy every day. Find direct links to purchase at your favorite booksellers at https://jennwhitmer.com/books. Free 99: Joyosity Explorer Map → This map will guide you to understanding the deeper purpose and story you tell yourself about your work. Joy is linked to purpose and productivity increases by 20% or more when you directly link your purpose to your work. Ready to Make a Plan: Joyosity™ Jumpstart → Get crystal clear on what you want, what's in the way, and how to move forward with traction. Starting the Journey: Enneagram Navigator → Stop guessing your type. In this 1:1 session, get clarity on your motivations and blind spots. Ready to Dive In: Joyosity™ Intensive → A one-day transformative experience to realign with your values and build a practical plan for joyful leadership. A Party for More: Bring Jenn & the Joy to Speak → Bring the spark (not just the spark notes!) to your whole team with contagious joy, practical tools, and plenty of laughter. Loved this episode? Rate, review, and share with a fellow leader who's ready to ditch the drama and lead with more joy, curiosity, and clarity.

Send a textEpisode # 153: Strategy rarely changes because of a perfect variance report. It changes when someone connects the numbers to what customers feel, what operations can deliver, and which levers will protect margin and growth. We dig into how FP&A analysts and staff accountants can stop just reporting results and start shaping what happens next by diagnosing drivers, partnering across functions, and communicating like executives.We start with a mindset reset: reporting performance is not the same as shaping performance. You will hear practical ways to move from scorekeeper to strategist, including turning variance reports into conversations, using price‑volume‑mix to explain revenue shifts, and running simple scenario and sensitivity analyses If you are ready to think and operate at a higher level, start building the CFO mindset now: keep technical excellence, expand business acumen, and practice clear, decisive storytelling that earns influence. Episode outline:Shift from scorekeeper to strategist,Build credibility by understanding the business beyond finance, andCommunicate like an executive so your analysis actually drives action.Please connect with me on:1. Instagram: stephen.mclain2. Twitter: smclainiii3. Facebook: stephenmclainconsultant4. LinkedIn: stephenjmclainiiiFor more resources, please visit Finance Leader Academy:  financeleaderacademy.com.Support the show

On this episode of Mind the Gap, Tom Sherrington and Emma Turner are joined by Alex Fairlamb and Rachel Ball, co-authors of The Scaffolding Effect, to explore what scaffolding really is (and isn't) and why it has become such a pivotal idea in the move from “differentiation” to adaptive teaching. They discuss the research roots of the term, the practical reality of “knowing–doing,” and the central challenge that scaffolds must be temporary - designed to be removed through gradual release and guided by sharp checks for understanding. The conversation digs into common pitfalls (from “impermeable skins” of apparent progress to students becoming dependent on writing frames), debates the role of formulaic writing structures, and shows how scaffolding looks different across subjects and phases, including strategies involving reading, writing, retrieval practice, explanations, practical subjects, even homework. Packed with concrete examples and implementation-minded advice, this is a highly usable episode for teachers and leaders who want to support pupils towards real independence.Alex Fairlamb is a Trust T&L Network Lead and Senior Leader in charge of Teaching and Learning and CPD, based in the North East. She is a Chartered Teacher of History, a Specialist Leader in Education and an Evidence Lead in Education. Alex is a proud member of the Historical Association Secondary Committee and the Schools North East Steering Board. Alex is a History teacher and former Lead Practitioner of History and Teaching and Learning, with a strong commitment to ensuring that curriculums are diverse. She is an author and textbook writer, and recently completed her PhD focusing on Equality and Equity within education. Check out her website at https://alexfairlamb.com/Rachel Ball is Professional Development Specialist at Steplab. She is a former Assistant Principal in charge of teaching and learning and CPD, and passionate history teacher with 22 years experience. She is also a Fellow of the Chartered College of Teachers and an international speaker at schools and conferences including ResearchEd National Conference. Rachel is co-editor of What is History Teaching, Now? (2023) and co-author of The Scaffolding Effect (2025). Find Rachel's blog at theeducationalimposters.wordpress.comTom Sherrington has worked in schools as a teacher and leader for 30 years and is now a consultant specialising in teacher development and curriculum & assessment planning. He regularly contributes to conferences and CPD sessions locally and nationally and is busy working in schools and colleges across the UK and around the world. Follow Tom on X ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@teacherhead⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Emma Turner FCCT is a school improvement advisor, education consultant, trainer and author. She has almost three decades of primary teaching, headship and leadership experience across the sector, working and leading in both MATs and LAs. She works nationally and internationally on school improvement including at single school level and at scale. She has a particular interest in research informed practice in the primary phase, early career development, and CPD design. Follow Emma on X ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@emma_turner75⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠This podcast is sponsored by Teaching WalkThrus and produced in association with Haringey Education Partnership. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://walkthrus.co.uk/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://haringeyeducationpartnership.co.uk/⁠

This episode features a highlighted segment from the ROI Centered Care Virtual Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association. In this conversation, Eric Glazer sits down with Fernando Carnavali, MD, Associate Professor of Medicine at the Icahn School of Medicine at Mount Sinai and Chief of General Internal Medicine at Mount Sinai Health System, to explore how large academic health systems can translate patient experience, diagnostics, and technology innovation into measurable ROI. Rather than focusing on new tools for their own sake, Dr. Carnavali reframes the challenge: how to use existing data, connected devices, and AI-enabled diagnostics to improve the full patient journey, before, during, and after the visit while also supporting a stretched clinical workforce. Drawing on Mount Sinai's real-world operating environment, the conversation explores how experience, communication, and clinical efficiency are increasingly inseparable from financial performance, especially in inpatient and general internal medicine settings. This discussion moves beyond pilot thinking to address what it takes to operationalize innovation at scale inside a complex health system. What you'll learn in this episode: Why patient experience is a longitudinal journey, not a post-visit survey score How Mount Sinai is using technology and diagnostics to strengthen communication, not replace clinicians The role of AI and connected devices in improving both patient and provider experience Why workforce constraints in primary and general internal medicine demand new care models How health systems can focus on what's already within their control to drive ROI Why proving clinical and economic value upfront is essential to scaling innovation About Dr. Fernando Carnavali: Dr. Carnavali is the Chief of the Division of General Internal Medicine for Mount Sinai Morningside and Mount Sinai West (MSM/MSW) and serves as the Medical Director of the Long COVID Satellite Clinic at Mount Sinai Doctors Ansonia (MSD-Ansonia). In this role, Dr. Carnavali oversees a large, complex division with eight outpatient service locations spanning Manhattan's West Side from Harlem to Chelsea. Clinically, he focuses on the treatment and management of chronic illness, with a particular emphasis on Long COVID care. In early 2020, Dr. Carnavali led MSM/MSW's outpatient response to the COVID-19 pandemic, organizing early testing and triage for community patients and serving for eight weeks on the inpatient COVID units—an experience that provided firsthand insight into the impact of SARS-CoV-2 in New York City. In May 2021, he coordinated the launch of the Long COVID Clinic at MSD Ansonia and continues to personally evaluate new and ongoing patients each week. Committed to sharing Mount Sinai's expertise in Long COVID care, Dr. Carnavali has participated in numerous national and international forums, training providers in this emerging field. He has also built a strong media presence, spotlighting both the Ansonia clinic and the Mount Sinai Long COVID program to raise public awareness. Since 2024, he has served as Co-Principal Investigator on a grant from the Agency for Healthcare Research and Quality (AHRQ) and the Department of Health and Human Services titled "Evaluation of Long COVID Care Practices." In addition to Long COVID work, Dr. Carnavali leads outpatient practice transformation initiatives across MSM/MSW and the Mount Sinai Health System, guiding quality improvement teams to enhance patient satisfaction, improve access to care, and explore innovative service models.   Podcast Recommendation: Check out Access Amplified, brought to you by TytoCare and hosted by Joanna Braunold - a podcast about how digital health is helping increase access to care and equity, one innovation at a time. We'll shine a light on what's actually working to make care more accessible and  inclusive. If you're a healthcare leader, an innovator, a policy shaper, or anyone passionate about health equity, this podcast is for you. New episodes drop every two weeks. Follow or subscribe wherever you get your podcasts. https://www.tytocare.com/resources/access-amplified Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models—reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com  to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.  

Today at 4 PM Eastern, one of the most influential voices in the underground SRA, TI, and spiritual-warfare community returns to the Typical Skeptic Podcast: Daniel Duval of Bride Ministries.Daniel's website: BrideMovement.comDaniel Duval Youtube: www.youtube.com/@DanielDuvalDaniel is known worldwide for his work helping survivors of Satanic Ritual Abuse (SRA), Dissociative Identity Disorder (DID), alien abduction, MILAB operations, and targeted individuals. He's a minister, author, international speaker, and host of Discovering the Truth with Dan Duval.In this powerful interview we're diving into:– The Pre-Adamic Ages and forgotten spiritual history– The origins of human spirit wounding– Entity interference, alien & MILAB abductions– Advanced spiritual warfare & deliverance– His NEW BOOK Awakened and why awakening the spirit is the next move of God– How ancient realms, timelines, and rebellions shape the soul today– Viewer questions from Facebook & YouTubeThis is going to be a deep, honest, and spiritually charged conversation.If you've ever dealt with spiritual attacks, fragmentation, alien interference, or unexplained oppression — you'll want to be here for this one.

Send us a textIf your manager has checked out and is providing generic feedback like "keep up the good work," your career is on a plateau. You cannot wait for them to wake up. While you wait for your manager to advocate for you, someone else is building the relationships needed to reach senior leadership. In this Monday Momentum episode, Kele Belton provides a two-sentence script that opens doors with executives when your direct manager is failing to open them for you.What this episode is aboutWelcome to Monday Momentum: our tactical, 5-minute series designed to set your leadership tone for the week.Please note: These Monday episodes are a new addition to our schedule. Our signature, deep-dive masterclasses continue to drop every Thursday as usual.In this session, Kele addresses the reality of the disengaged manager. You will learn the exact two-sentence question to ask senior leaders to demonstrate strategic thinking and systems-level awareness. This is not about seeking career advice; it is about positioning yourself as a strategic partner ready to take a seat at the table.What you'll learnThe Skip-Level Script: Two specific sentences that open doors with senior leaders and signal your readiness for advancement.The High-Status Signal: Why lead with your interest in "developing strategic thinking" to prove you have outgrown your current role.Systems Thinking: How to frame your work within broader company goals to position yourself at the VP level.The Low-Risk Invitation: How to offer high-level contribution while maintaining excellence in your current responsibilities.Implementation Strategy: Exactly who to reach out to and how to send the invitation this week to build your own safety net of advocates.Mentioned in this episodeNEW SCHEDULE: Monday Momentum tactical episodes every Monday, plus our signature deep-dive masterclasses every Thursday.Leadership Strategy Call: Ready to develop C-suite presence and build your roadmap to senior leadership? Schedule your complimentary strategy call: https://calendly.com/kele-thetailoredapproach/leadership-strategy-callConnect with Kele for more leadership insights:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

In this powerful message, Pastor Mark Varughese, Founder and Senior Leader of Kingdomcity, unpacks the important role of connection and contribution within the church. He reminds us that revival isn't just about what God pours out, but whether we're prepared to sustain it together, challenging us to shift our prayers from asking for more blessings to asking for greater capacity.

Promotions are risk reallocation, not performance rewards. If you are ready to shift how leadership assesses you, apply for a strategy call here: https://m.masteryinsights.com/application What is Enterprise Trust? Enterprise Trust is a prediction mechanism used by senior leadership where confidence is granted not based on past performance or role mastery, but on an operator's ability to forecast pipeline volatility. Unlike interpersonal trust, Enterprise Trust is a risk assessment of your ability to see what is coming and reduce the cost of uncertainty before it creates damage or delay within the organization. Key Concepts: - Value Perimeter: A strategic boundary defined by the outcomes leadership trusts you to uphold, distinct from your "Job Description" which is merely a decaying list of tasks. - Executive Underwriting: The mental shift from asking "Can I do this?" to valuating the economic reality of a decision. It requires pricing the cost of inaction and the probability of loss rather than seeking validation. - Consequence Literacy: The ability to prioritize homeostasis (stability) over brilliance (being correct). It is the skill of identifying and reducing unwanted surprises in a complex ecosystem. - Bilingual Translation: The capacity to speak both the technical language of direct reports and the enterprise-level language of meaning required by the C-Suite. Which is blocking promotions more in your environment: A) internal politics/visibility or B) enterprise trust (your ability to reduce uncertainty)?   Show notes and free resources: https://CareerRevisionist.com/episode227 Do you want to move up in executive leadership? Want to elevate your communication skills, leadership abilities and influence in the world around you? If you're ready to start leveling up in your career and you want to develop all of the skills and professional acumen that will allow you to grow into senior executive positions with confidence, apply here: https://m.masteryinsights.com/application Answer a few questions to see if you qualify for Dr. Grace's executive coaching program, then book a time to speak with a member of our team. --------- Thank You for Listening! I am truly grateful that you have chosen to tune in. Visit my Youtube channel where I release new videos weekly on executive career growth, communication, increasing income, and professional development. Please share your thoughts! Leave questions or feedback in the comments below. Leave me a review on iTunes and share my podcast with your colleagues. With Love & Wisdom, Grace

Ready to start 2026 with clarity instead of chaos? Belinda & Shelby lay out a four-move blueprint to make your first quarter productive and sane: choose a small number of strategic bets, audit and activate your influence architecture, fix friction in your systems, and lead at the pace of judgment. Rather than sprinting into January, we unpack how deliberate choices, cleaner processes, and thoughtful outreach create momentum that compounds into Q2 and Q3.Our four tips shape a practical, leader-ready playbook for Q1. If this episode resonated, follow us, share it with a colleague who's planning their quarter, and leave a review with your top Q1 move—what will you prioritize first?Send us a comment!Join us on February 28th, 2026 at the DC Wharf for the Recommit: Winter Retreat. Get your tickets here: https://www.stirringsuccess.com/recommit-a-halfday-retreat We publish new episodes every other Wednesday. Subscribe to the Leadership Tea Podcast Subscribe to Leadership Tea on YouTube! Follow us on Instagram @Leadership_Tea for more inspiration and insights.

High-performing leaders are often blind to the most critical risk in their organizations: the quiet erosion of talent and trust. In this episode, we uncover why the strongest people leave long before boards even notice, the hidden patterns that signal cultural decay, and what it takes for senior leaders to see, act, and protect what matters most. By the end, you will walk away with three actionable strategies to preserve your top talent, strengthen your culture, and lead with precision under pressure.

The American occupation began amidst vast ruins; Japanese officials burned evidence regarding atrocities like Nanjing. Class A crimes focused on aggressive war, targeting senior leaders like Tojo Hideki. Crucial prosecution evidence was found in the detailed diary of the emperor's advisor, Kido Koichi. The US Supreme Court ruled against jurisdiction over earlier military commissions. The International Military Tribunal for the Far East was subsequently established.

Dr. James Sells and Shaunti Feldhahn rethink mental health and loneliness. They offer practical steps on how the church can lead healing without burning out its leaders, especially pastors.