On the morning of the 11th of September, 2001, at 8:46 am eastern daylight time, a very tragic event occurred on U. S. soil. nineteen militants associated with the Islamic extremist group Qaeda highjacked four airplanes and began to carry out suicide attacks against targets including the twin towers at the world trade center.Michael Hingson, and his guide dog, were in one of the twin towers with it was hit with a plane that morning.Today Michael shares his experience that day as he and his dog lead people safely out of the building before it collapsed.HELP SUPPORT THIS PODCAST· When you purchase Thunder Dog: The Ture Story of a Blind man, His Guide Dog, and the Triumph of Trust via any of the following links, you will be supporting the #DefineYourself Podcast with The Chris Mitchello Amazon - https://amzn.to/3h0svvK· When you purchase Running with Roselle: How a Blind Boy and a Puppy Grew Up Became Best Friends, and Together Survived One of America's Darkest Days. via any of the following links, you will be supporting the #DefineYourself Podcast with The Chris Mitchello Amazon - https://amzn.to/3kUWvu3· Shop Amazon through our affiliate link - https://amzn.to/3eihwfL· Sign up to host your podcast on Buzzsprout through our affiliate link - https://www.buzzsprout.com/?referrer_id=1184603 and after paying your second invoice, you can receive a $20 Amazon Gift card!LINKS TO CONNECT WITH OUR GUEST· Website: https://michaelhingson.com/· Website: http://www.blindedbyfear.net/OTHER IMPORTANT LINKS· If you are ready to start overcoming your COALS and start achieving your GOALS get my FREE eBook, The 10 Steps to #DefineYourself at http://10stepstodefineyourself.com· Join the conversation with your fellow #DefineYourselfers in the #DefineYourself Community on Facebook at https://www.facebook.com/groups/dfyscommunity· Shop for your #DefineYourself Swag and books written by Chris Mitchell at the #DefineYourself store. Visit http://www.defineyourselfstore.com.Apply to be a guest on the #DefineYourself Podcast at https://tinyurl.com/DFYSPodcastGuest Support the show (https://www.buymeacoffee.com/dfys )
Salty y Roselle se encontraban en la primera de las Torres Gemelas de Nueva York el 11 de septiembre de 2001. Aquel fatídico día Salty estaba en la planta 71; Roselle, en la planta 78. Pero no era por casualidad. Los dos tenían que estar allí todos los días laborales en sus puestos de trabajo. Esa mañana Salty estaba sentado junto a su compañero Omar cuando de repente escucharon un impresionante sonido estruendoso y sintieron que el edificio comenzaba a bambolearse. Percibiendo el peligro inminente y el olor a humo, Salty tomó la iniciativa de guiar a Omar hasta las escaleras atascadas de personas que huían en tropel. Durante más de una hora Salty ayudó a Omar a esquivar los escombros en el descenso hasta el vestíbulo, y de allí a las puertas por las que salieron corriendo. Habían logrado alejarse unas dos o tres cuadras cuando oyeron cómo se desplomaba la torre. ¡Habían salido de la torre justo a tiempo! Roselle, por su parte, les sirvió de guía a su compañero Michael y a otras treinta personas. Por más de una hora todos ellos, venciendo los mismos obstáculos —el caos, el pánico, el humo y los cascotes que estaban cayendo—, descendieron en total 1.463 escaleras antes de salir sanos y salvos a la calle. Momentos después vieron muy de cerca el derrumbe de la Torre 2, y sintieron en el cuerpo las piedras y los escombros que los salpicaban. Lo más asombroso de estos dos héroes del 11 de septiembre es lo que tenían en común: Ambos eran perros guías de sus respectivos dueños ciegos, Omar Eduardo Rivera, un ingeniero colombiano, y Michael Hingson, un gerente de ventas estadounidense. A los dos héroes caninos se les reconoció justamente su labor meritoria con varias distinciones de los Estados Unidos, como también una muy especial del Reino Unido, la medalla Dickin, que se les otorga a animales que demuestran su devoción al hombre y valor en algún conflicto militar.1 Pero lo irónico del caso es que ese día dos personas invidentes, por medio de sus magníficos perros labradores, fueron instrumentales en la salvación de por lo menos treinta personas que sí disfrutaban de la facultad de la vista. En una entrevista catorce años después, Omar Rivera recuerda que, durante su descenso por aquellas escaleras, dejó que Salty bajara solo por algunos minutos, sin él. «Pero Salty decidió: “No, no puedo ir sin él —afirma Rivera—. Así que Salty regresó. Con eso me estaba diciendo: “Estoy contigo. Pase lo que pase, estoy contigo. Tú y yo juntos... ¡Ni se te ocurra pedirme que te deje! Yo me quedo contigo.”»2 Gracias a Dios, para poder contar con semejante prueba de devoción y promesa de compañía, no es necesario que tengamos perros guías como Salty y Roselle. Con tan sólo pedírselo, todos podemos contar con un Salvador, su Hijo Jesucristo, como nuestro Guía divino que nos promete que estará con nosotros «hasta el fin del mundo».3 Carlos ReyUn Mensaje a la Concienciawww.conciencia.net 1 Emily Upton, «The Amazing Salty and Roselle», Today I Found Out: Feed your Brain [Hoy me enteré: Alimenta tu cerebro], 11 septiembre 2013 En línea 8 marzo 2021; Javier Sanz, Historias de la historia, 7 noviembre 2020 En línea 8 marzo 2021. 2 Laura T. Coffey, «Salty, a relative of Wrangler's, led blind owner to safety from 71st floor on 9/11» [Salty, pariente de Wrangler, guió a su dueño ciego a lugar seguro desde la planta 71 el 11 de septiembre], Today [Hoy], 11 septiembre 2015 En línea 8 marzo 2021. 3 Mt 28:20
Michael Hingson was on the 78th floor of the North Tower of the World Trade Center on September 11, 2001. He says the first indication that something was wrong was the sound of a muffled explosion. Then the building began to tilt, and he felt the floor drop like an elevator. But Michael Hingson didn't panic because his guide dog, Roselle, was calm. Michael Hingson's book is Thunder Dog. Listen to other episodes of This is Love at https://thisislovepodcast.com/. For a transcript of this episode, send an email to firstname.lastname@example.org with the episode name and number. Say hello on Twitter, Facebook and Instagram. Sign up for our occasional newsletter, The Accomplice. Artwork by Julienne Alexander. Learn more about our upcoming live shows at thisiscriminal.com/live. Check out our online shop. Criminal is a proud member of Radiotopia from PRX. Please review us on Apple Podcasts! It's an important way to help new listeners discover the show: iTunes.com/CriminalShow. We also make This is Love and Phoebe Reads a Mystery.
RUNNING WITH ROSELLE: HOW A BLIND BOY AND A PUPPY GREW UP, BECAME BEST FRIENDS, AND TOGETHER SURVIVED ONE OF AMERICA'S DARKEST DAYS by Michael Hingson with Jeanette HanscomeA puppy who became a true American hero. The blind boy who let nothing stop him. When they finally grew up and met, it was magic. On September 11, 2001, a blind man escaped the World Trade Center by walking down 78 flights of stairs with his guide dog. Days later, America fell in love with Mike and Roselle, and the special bond that helped them survive. Mike shared his story in the New York Times bestselling book, Thunder Dog. Now, in Running With Roselle, kids can follow Roselle as she grows from an energetic yellow Lab prone to stealing her puppy raiser's slippers to a confident guide dog who passes the ultimate test when her partner needs her most. Meet Mike, a boy blind from birth who excels in public school, shocks the neighbors by riding his bicycle through the streets of Palmdale, CA, drives a car around his college campus, and uses his relationship of trust and teamwork with Roselle to help others on a day that changed America forever.Michael Hingson wrote the runaway bestseller, Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust at Ground Zero. He lives on the water in Novato, California with his wife, Karen, his guide dog, Africa, and Africa's mother Fantasia. When he isn't traveling the world with Africa speaking and teaching, he enjoys playing with his dogs, cooking, and helping Karen with her quilting business. Mike's favorite things include Harry Potter books, nachos with cheese only, talking with people on his ham radio set, and listening to vintage radio shows. Visit Mike's website: michaelhingson.com.Jeanette Hanscome is the author of three published books and many articles and stories. Her most recent work includes a ghostwritten story for Guideposts magazine and a chapter in Rescue Dogs, Firefighting Heroes and Science Facts. Though she has been visually impaired since birth, Jeanette refuses to allow her limitations to hold her back from doing the things she loves. When she isn't writing, she enjoys teaching writing workshops, knitting and crocheting, cooking and baking, reading, and spending time with family and friends. Visit Jeanette's website: jeanettehanscome.com.https://www.amazon.com/Running-Roselle-Together-Survived-Americas/dp/0615905234www.MichaelHingson.comhttp://www.bluefunkbroadcasting.com/root/twia/mhingsonec.mp3 THUNDER DOG: THE TRUE STORY OF A BLIND MAN, HIS GUIDE DOG, AND THE TRIUMPH OF TRUST by Michael Hingson with Susy FloryFaith. Trust. Triumph.“I'm sorry,” the doctor said. “He is permanently and totally blind. There is nothing we can do for him.”George and Sarah Hingson looked at each other, devastated. Their six-month-old son, Michael was a happy, strawberry blond baby boy, healthy and normal in every way except one. When the Hingsons switched on a light or made silly faces, Michael did not react. Ever. “My best suggestion is that you send him to a home for the blind,” the doctor continued. “He will never be able to do anything for himself.”Forty-seven years later, a yellow Labrador retriever puppy was born in the whelping unit of Guide Dogs for the Blind in San Rafael, California. The puppy's name was Roselle. On September 11, 2001, she saved Michael's life. This is Roselle's story too.―From the IntroductionEvery moment in Michael Hingson's and Roselle's lives seemed to lead up to this day. When one of four hijacked planes flew into the World Trade Center's north tower on September 11, 2001, Michael Hingson, a district sales manager for a data protection and network security systems company, was sitting down for a meeting. His guide dog, Roselle, was at his feet. Paired for twenty-one months, man and dog spent that time forging a bond of trust, much like police partners who trust their lives to each other.Michael couldn't see a thing, but he could hear the sounds of shattering glass, falling debris, and terrified people flooding around him and Roselle. However, Roselle sat calmly beside him. In that moment, Michael chose to trust Roselle's judgment and not to panic. They were a team.Thunder Dog is a story that will forever change your spirit and your perspective. It illuminates Hingson's lifelong determination to achieve parity in a sighted world and how the rare trust between a man and his guide dog can inspire an unshakable faith in each one of us.https://www.amazon.com/Thunder-Dog-Story-Blind-Triumph/dp/1400204720/ref=sr_1_2?dchild=1&qid=1630725296&refinements=p_27%3AMichael+Hingson&s=books&sr=1-2&text=Michael+Hingson
In this episode of the Learning from Smart People Podcast, Michael Hingson discusses living a full life regardless of the thoughts of others. He is a New York Times best-selling author and a keynote speaker. His story of survival on September 11, 2001 from the 78th floor of Tower One of the World Trade Center is riveting. Additionally, his thoughts on disabilities, inclusive Internet access and living a full life are something everyone should hear! Here are a few of the items discussed by Michael Hingson and host Rob Oliver: His outlook on employment for people with disabilities Michael's fascinating story of the events of September 11, 2001 An introduction to Michael's guide dog Roselle Michael's efforts for disaster preparedness for people with disabilities A reminder that just because you can't "see" doesn't mean you can't sense… The difficulty of inaccessible visual content, including websites Understanding that we all need help sometimes, not just people with disabilities, everybody! What the law requires for accessibility and websites Michael's work to simplify accessible website design You can find out more about Michael Hingson on his website and through social media. Check out his two books as well, "Thunder Dog" and "Running with Roselle". Ask him about how to make your website more accessible for people with low vision. Website: http://www.michaelhingson.com Twitter: https://twitter.com/mhingson Facebook: https://www.facebook.com/mhingson Linkedin: https://www.linkedin.com/in/michaelhingson Thanks for listening to the Learning from Smart People Podcast! Please Subscribe, leave a comment and follow us on social media: Twitter: http://twitter.com/LFSPPodcast Instagram: http://instagram.com/LFSPPodcast Facebook: http://facebook.com/LFSPPodcast LinkedIn: https://www.linkedin.com/company/lfsppodcast/ YouTube: https://www.youtube.com/channel/UCbWV_LuUad7ZWuE9j5D9v-w You can also use the “Contact” page on the “Learning from Smart People” website: https://www.learningfromsmartpeople.com/
Despite being blind since almost birth, Michael Hingson has not allowed his lack of sight be a liability – in fact he sees being sighted as being a liability.As a child Mike attended the same public schools as his sighted peers. Mike eenr rode a bicycle to and from school!Mike completed college with a degree in physics. After college Mike worked almost his entire adult life, most in sales.On this episode of the #DefineYourself Podcast Mike shares his journey, his views on blindness and disabilities, his mission to inspire others to overcome fears, and his tips for disabled job seekers who want to be a part of work force.LINKS FROM THE EPISODEwww.michaelhingson.comwww.blindedbyfear.netOTHER IMPORTANT INFORMATIONThe producer and host of the #DefineYourself Podcast is an inspirational and motivational author, writer, blogger, speaker and podcaster.Chris, through his business #DefineYourself, mission is to empower YOU to overcome your COALS: challenges, obstacles, adversities, limitations and/setbacks and achieve your GOALS for success in your professional and personal lives.If you are ready to start overcoming your COALS and start achieving your GOALS get Chris' FREE eBook, The 10 Steps to #DefineYourself at http://10stepstodefineyourself.comChris can be contacted at Chris@DefineYourselfpodcast.comFor more information about the #DefineYourself Podcast, visit http://defineyourselfpodcast.com/
Michael Hingson—a former high-tech executive, now an author and international public speaker—recounts some of the experiences around the time of his last “Talking Animals” appearance, when he had published the […]
Despite being blind since birth, Michael Hingson biked, worked out advanced math problems in his head, and worked at several high tech companies for over 30 years. Our guest’s life, like many of ours, changed on September 11th. He was on the 78th floor of Tower One during the attack and managed to escape with the help of his guide dog moments before the tower collapsed. He went on to serve at multiple nonprofit organizations aimed at training guide dogs and helping blind students live out their dreams. His book Thunder Dog captures his journey and has sold over 2.5 million copies. Here are the key links from the episode: Email Michael at email@example.com Michael's site Get your copy of Thunder Dog Marc's Links 5 Day Podcast Launch Mini Course From $0 To $100K+ With Content Marketing Schedule a free strategy call
This week Rob and Ryan sit down with best-selling author, motivational speaker, and advocate Michael Hingson to discuss a wide range of topics around Blindness, from his experiences growing up to his early experiences in the Assistive Technology field to the importance of Braille Literacy. Show Notes ‘The Witches’ Faces Backlash From Disability Communityhttps://deadline.com/2020/11/the-witches-backlash-disability-community-warner-bros-regrets-offence-1234608930/ Independence Sciencehttps://independencescience.com Michael Hingsonhttps://michaelhingson.com Thunder Doghttps://www.amazon.com/Thunder-Dog-Story-Triumph-Ground/dp/140020304X AT Banter is brought to you by Canadian Assistive Technology, providing sales and training in Assistive Technology and Accessibility with over 30 years of knowledge and experience. Visit them online at www.canasstech.com or call toll-free 1-844-795-8324. Need repairs on your device? Chaos Technical Services offers service and support on almost any piece of Assistive Technology, while also providing parts and batteries. Visit them online at www.chaostechnicalservices.com or call 778-847-6840.
Today we have a very special podcast for Laker Nation Station. You can never have too much inspiration, especially in the year 2020. While we usually talk Lakers, we save this subject for later in the podcast today; we are given an opportunity to speak with #1 NY Times Bestselling Author Michael Hingson and listen to his unbelievable story, in which he survives 9/11 despite being on the 78th floor of the North Tower of the World Trade Center. This is a MUST LISTEN! If you haven’t received a dose of wisdom yet today, Hingson is the man to provide it. Don’t worry, we always talk Lakers here and also breakdown the state of LA teams with Hingson who is a superfan himself! You won’t want to miss this podcast. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Sculptor Susan Bahary discusses her touching depictions of dogs and other service animals. Her bronze “Stubby Salutes” honors the brave service dog from our interview with author Ann Bausum and is on display at Trees of Honor Veterans’ Park, in Middletown, Connecticut. See more of Susan’s work at BaharyStudios.com and follow Bahary Studios on FacebookMore information on the National Service Animals Monument is available at their website and Facebook page, including the Purple Poppy Pin fundraiser.If you order Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust by Michael Hingson that was mentioned in this episode, please consider choosing Rosie Fund as your Amazon Smile charity.PetTech CPR certification sessions to benefit RosieFund are scheduled for Saturday, October 17 at Bar K. Go to RosieFund.org/events for more information or to register.October is Adopt a Shelter Dog Month. At Rosie Fund, we encourage you to make a difference in a shelter dog's life. You can do just that by purchasing a “We save each other” t-shirt on our page at Bonfire.com. All proceeds go toward supporting our mission to help senior and harder-to-adopt dogs have a better life.Visit RosieFund.org for links to all of our social media, including our free YouTube channel. Please subscribe to our channel to help us secure the Rosie Fund URL.Music for this episode is provided by alternative string duo, The Wires. Visit them at TheWires.info. If you’d like a socially distanced concert in your backyard this fall, contact The Wires via their website.Learn fiddle and cello-fiddle online — even if you've never played before — from Laurel Morgan Parks and Sascha Groshang at FiddleLife.com.
This episode is about The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust at Ground Zero. "Michael Hingson is an international hero honored and awarded by top organizations worldwide." LARRY KING On the seventy-eighth floor of the World Trade Center's north tower, no alarms sounded, and no one had information about what had happened at 8:46 a.m. on September 11, 2001. All that was known to the people inside was what they could see out the windows: smoke and fire and millions of pieces of burning paper and other debris falling through the air. Blind since birth, Michael couldn't see a thing, but he could hear the sounds of shattering glass, falling debris, and terrified people flooding around him and his guide dog, Roselle. Experience survival through the eyes of a blind man and his beloved guide dog. From the moment a Boeing 767 hits the north tower, to the harrowing stairwell escape, to dodging death a second time as both towers fold into the earth. It's the 9/11 story that offers a different perspective as we hit the 19 year anniversary tomorrow. The #1 Personal Leadership Podcast For Tales & Tactics To Thrive! Watch Adam's "Awaken Your Alpha" TEDx Talk here: www.bit.ly/TEDxALW This quest takes us across the globe to interview the world's most successful minds and share our own insights along the way. As we continue to learn and implement the “Hacks” to life, we share the best through the podcasts and in the Facebook community "Awaken Your Alpha Network" Search & Join us in the pursuit of high performance. The podcast also has a bestselling book! TALES & TACTICS TO THRIVE www.AYAlpha.com/book Get all the resources from each shows spotlighted guest, get your support and your questions answered. Connect across social media @AwakenYourAlpha @AdamLewisWalker to join the conversation.
On September 11, 2001, a blind man escaped the World Trade Center by walking down 78 flights of stairs with his guide dog. Days later, America fell in love with Mike and Roselle and the special bond that helped them both survive one of the country's darkest days. Immediately after the 9-11 tragedy, Michael was featured on the Larry King show five times. To quote Larry King… “Michael Hingson is an international hero honored and awarded by top organizations worldwide.” This media exposure changed the course of Michael life and launched him into a speaking career that has spanned over a decade. He now travels the world as a keynote and inspirational speaker that can motivate audiences to action. --- Support this podcast: https://anchor.fm/survivalguidetolife/support
Michael Hingson was on the 78th floor of the North Tower of the World Trade Center on September 11, 2001. He says the first indication that something was wrong was the sound of a muffled explosion. Then the building began to tilt, and he felt the floor drop like an elevator. But Michael Hingson didn’t panic because his guide dog, Roselle, was calm. Michael Hingson's book is Thunder Dog. This Is Love is a proud member of Radiotopia from PRX. If you haven't already, please subscribe to the show and review us on Apple Podcasts! https://apple.co/2BmMZr5 Say hello on Twitter, Facebook and Instagram. Artwork by Julienne Alexander. Sponsors: Mejuri Head to mejuri.com/THISISLOVE and use code THISISLOVE at checkout for 10% off your first order Quip Go to getquip.com/THISISLOVE for your first refill free Progressive Get your quote online at Progressive.com and see how much you could be saving Ten Percent Happier This is Love listeners can get 40% off the Ten Percent Happier app. Go to tenpercent.com/thisislove Virtue Labs Visit VirtueLabs.com and use the code LOVE to receive 20% off plus free shipping on your Virtue order
Leah talks about her favorite books about dogs, but be warned—they all are set around 9/11. Here's everything mentioned in the episode: "Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust" by Michael Hingson and Susy Flory. "Craig & Fred: A Marine, A Stray Dog, and How They Rescued Each Other" by Craig Grossi. "Homer’s Odyssey: A Fearless Feline Tale, or How I Learned about Love and Life with a Blind Wonder Cat" by Gwen Cooper. Miscellaneous other: https://www.afb.org/research-and-initiatives/employment/reviewing-disability-employment-research-people-blind-visually https://www.britannica.com/event/September-11-attacks Check out books, movies, and other materials through the Milwaukee county library system: countycat.mcfls.org www.hoopladigital.com wplc.overdrive.com oakcreeklibrary.org
We are now familiar with dogs helping people with sight loss but where did the idea come from? And how have the ways of selecting, training and using guide dogs changed over time? Bridget Kendall explores the history of guide dogs with Pieter van Niekerk, Head of Public Relations for the South African Guide-Dogs Association and with Karin Floesser, one of the guide dog leaders of the German Federation for the Blind and Partially Sighted. Bridget is also joined by journalist and educator Miriam Ascarelli, biographer of Dorothy Harrison Eustis, the philanthropist who in the 1920s co-founded the American Seeing Eye school, and she hears from Michael Hingson, a blind survivor of the 9/11 attacks. (Image: A guide dog in Shanghai, China. Credit: Wang He/Getty Images)
The Explorer Call for September, 2019 features Carolyn Edrington, Partner Development Specialist, Carolyn.firstname.lastname@example.org, telling us about our outreach to state ACB and NFB conventions; Paul Schroeder, Vice President Public Policy, Paul@aira.io, will give us the 411 about some upcoming legislation that could effect Aira; and, Michael Hingson, Subject Matter Expert, Michael.email@example.com, will talk about our Access Leads program. You’ll also learn about how to give a good Aira demo.
Aira was the Elite Sponsor at the 2019 NFB Convention held in Las Vegas and they sure know how to put on a party. While talking with Aira’s Michael Hingson, we learn about the Aira Access points and the growing number of businesses and colleges coming onboard with providing Free Aira Access to the users of the Free Aira App. Just download the Aira App on iOS or on the Google Play Store and you are ready to begin exploring. Jeff Thompson takes us to the Aira Party, to the Breakout session, talks to the autonomous Car representative about Lift and Las Vegas’s fleet of autonomous Cars available for rideshare. We here from the new CEO of Aira, Mike Randall. ***** Contact Your State Services If you reside in Minnesota, and you would like to know more about Transition Services from State Services contact Transition Coordinator Sheila Koenig by email or contact her via phone at 651-539-2361. To find your State Services in your State you can go to www.AFB.org and search the directory for your agency. Contact: Thank you for listening! You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Storeand Google Play Store. Check out the Blind Abilities Communityon Facebook, the Blind Abilities Page, the Career Resources for the Blind and Visually Impairedand the Assistive Technology Community for the Blind and Visually Impaired. If you want to find out more about Aira, check them out on the web at www.Aira.io
JobInsightsExtra: Employment Breakouts, Aira on Employment and Zoom Zooms Ahead and a Great Tool in the Indeed App Full Transcript Below: In this Job Insights Extra Serina Gilbert and Jeff Thompson talk about the Employment Breakout Sessions at conventions. How Airais focused on employment, education and Bringing more value to their services. Serina talks aboutIndeed, an app for smart phones and a web site that assists one during the job hunt and finding employment opportunities in the field you want. Zoom Cloud Meetingsis becoming the go-to tool for conferenceing and meetings because it just works and Zoom has a lot to offer. We include a small segment from our Blind Abilities podcast, “Aira Workshop on Employment, Education, and Aira as a Reasonable Accommodation,” with Michael Hingsonspeaking about Aira and how the Aira service can impact the job search, save time on the job and Aira as a Reasonable Accommodation. You can find the entire podcast on BlindAbilities.com We also bring you a conversation with Dacia Vanalstine, employment Specialist at State Services for the Blind. Dacia presented at the NFB Employment Committee workshops and Jeff sat down and asked her about the breakout sessions. We wanted to do this podcast to show how the conventions can be a resource for information, educational and a place that offers opportunities to meet and talk to professionals in the field. Thanks for Listening! You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Get the Free blind Abilities App on the Google Play Store Full Transcript: JobInsightsExtra: Employment Breakouts, Aira on Employment and Zoom Zooms Ahead and a Great Tool in the Indeed App Serena Gilbert: Cue fancy music. Jeff Thompson: They had breakout groups that you could go into, one was on resume building, one was on disclosure, another was upward mobility, another was on job searching. Michael Hingson: Aira, by any definition of the Americans With Disabilities Act is a reasonable accommodation. Serena Gilbert: You already know I'm like Aira jealous. Jeff Thompson: Zoom works pretty good, you can record on it, you can do all sorts of stuff with it, it's just always blowing my mind a little bit. Serena Gilbert: You can also live stream to Facebook from Zoom and they'll show whatever you're showing on your Zoom screen in the Facebook Live. This podcast is not brought to you by Zoom. Jeff Thompson: Job Insights is a podcast that is helping you find careers and gainful employment through innovations and opportunities. You can find the Job Insights podcast on BlindAbilities.com, part of the Blind Abilities network. And as part of the Job Insights podcast, we will be bringing you the Job Insights extras, consisting of interviews, demonstrations, and news surrounding employment, careers, and jobs. With hosts Serena Gilbert, and myself, Jeff Thompson. And you can contact us by email at JobInsights@BlindAbilities.com. Leave us some feedback, or suggest some topics that we cover. On Twitter, @JobInsightsBIP. Serena Gilbert: I use the Indeed website all the time with my clients when we're looking at job openings. I like it because it filters all the scams, and weird Craigslist ads and things like that, and gets right to what you're really looking for. Jeff Thompson: In this Job Insights extra, we'll be talking about Aira, and how they are enhancing the opportunities in education and employment for students and job seekers alike. We tap into a little bit about Zoom. Is it replacing Skype? It seems to have all the features to do so. Give it a try, see what you think. We touch base on an app called Indeed, which is also a website, which will help you along your job seeking journey. And we expand upon how conventions can help you in the job market, employment, and as a student, and the upcoming CSUN Convention as well. Jeff Thompson: So now, please join Serena Gilbert and myself, Jeff Thompson in this Job Insights extra. We hope you enjoy. Jeff Thompson: Well how you doing Serena? Serena Gilbert: I am doing great, Jeff, how are you? Jeff Thompson: I'm doing good, just got back and I'm settling in back home here in Minnesota. Serena Gilbert: You survived. Jeff Thompson: Mm-hmm (affirmative). Yep, a lot of employment stuff, and people showed up, and that's one thing about these conventions is not only do you get experience of traveling, different types of adventure through using mobility, getting to place to place, but you meet a lot of people, and you have a lot of opportunity to focus in on the agenda. And I focused in on the employment parts of it. Jeff Thompson: They had breakout groups that you could go into, one was on resume building, one was on disclosure, another was upward mobility, another was on job searching. There was lots of opportunities for people to get involved. And there was even one on meeting the voc rehab panel, there was a panel of voc rehab teachers and professionals in the field, DVIs, lots of good stuff. Serena Gilbert: I know that there was a lot of talk about how Aira fits into everything having to do with employment, from the job search even through to completing job tasks, is that right? Jeff Thompson: Yeah. I was in attendance at a breakout session Aira sponsored, and it was Aira and employment, and Michael Hingson was speaking, along with Patrick Lane. And they were talking about reasonable accommodations, how Aira fits that bill, the things you can do, it saves you time compared to how much it would cost for a reader for some applications, and how Aira has this program where if you are filling out a resume and getting help, and using Aira while you're researching a job, say you're going to an interview, and back again, all those minutes are covered by Aira. You don't have to pay for those minutes, so they're free. Serena Gilbert: That could be a nice way to help with ... I know sometimes there's applications that aren't the most accessible, and something weird kind of happens with it, and you kind of get stuck. So that'd be nice to be able to have the Aira agent help you figure that out, especially when it's a time sensitive employment application you're trying to get in. Jeff Thompson: Exactly, and usually you're doing that on the computer. Another thing with Aira is they have a partnership with VFO, Andrew Joyce and Jos. Serena Gilbert: So Jeff, I know there was an another one that I saw come through that they have just partnered with, do you remember who it was? Jeff Thompson: Oh yeah, more and more partnerships are being developed all the time and being announced. Just lately the 26 YMCAs in the Minneapolis area have come on board as a Aira access point, where you can use Aira services free. And some of the big news coming out is Andrew Cole from Microsoft, he's the senior data scientist that was responsible for developing seeing AI has now joined Aira as head of the artificial intelligence and research at IRA. That's great news, and Chloe is going to be worked on, and enhanced I'm sure. Yeah, where is this going to take us, we only know. But yeah, partnerships are being developed all the time, so stay tuned for more and more partnerships joining the Aira team and making Aira accessible and affordable to all. Jeff Thompson: Another area of growth is, I believe it's six days that their state agencies, vocational rehab, are now offering Aira as a service, and even colleges, their disabilities services office is now providing the service as well. Serena Gilbert: That's very nice to hear, I mean, I know it'll take a little while for the word to get out to the bureaucracy that it is. But I think it's great that that's something that people are considering to help with more accessibility for their clients. Jeff Thompson: Yeah. Well, when you think about reasonable accommodation, what is it? Offering a free zone for your company, say you're a voc rehab, or a state agency for the blind and you have five or six people who could benefit from IRA, and if they do have it, why not allow those minutes to be free? I don't know, it's something interesting. I know San Francisco Lighthouse for the Blind and Visually Impaired is considering making their area a free zone as well. So like you said, it's catching on, I think it's becoming more of a household name in the blindness community. It used to be kind of a idea, or people didn't know it was really out there and working, but I believe they're growing. I would have to say they've got to be up to at least 2,000 some users now, especially now that they're worldwide. And even Minnesota. Serena Gilbert: That's a whole nother country there. Jeff Thompson: Yeah. But that puts it more on the clock. So you can turn around and actually have service around the clock. Serena Gilbert: And even before they went international I feel like they had pretty accessible hours, because I believe it was like 5:00 a.m. to 11:00 p.m. Pacific time, or something like that, that's pretty good. Jeff Thompson: Mm-hmm (affirmative). So now it's pretty much 24/7 and from what I reckoned, when we were ... reckoned, when did I ever use that word? Serena Gilbert: Yeah, who did you hang out with from the south there for a little while? Jeff Thompson: Yeah, there was people from all over the ... every walk of life is there. The blindness doesn't pull you all together, it's just normal people and we just have a common thing of visual challenges. Serena Gilbert: And that was in a free zone too, because I know they made Orlando and ... did they call it an Aira access point or something like that, where it was free for everyone? Jeff Thompson: Exactly. And we're the guest too because if you are down there with the iPhone, you could just download the app, sign up and you could get yourself an agent and use it just like you had it. Just like you were part of it, you were an explorer now, but you're a guest. I heard a lot of people really satisfied and excited about it. Serena Gilbert: I think that's really cool. I mean, you already know I'm like Aira jealous, and I'm just waiting for that price to come down a little bit for me- Jeff Thompson: Yeah. Serena Gilbert: Before I take that plunge. But I mean, it just sounds really cool. No surprise here, Jeff, so what I most want to do with is go shopping one day. Jeff Thompson: Yeah. Well, to tell you the truth, I was in an Aira session, and Michael Hingson had a few words to say, so let's segue right into that right now. Michael Hingson: Aira, if you look at Aira in the general terms of what it is, Aira is an information source. Aira is a way that you can get any visual information that you otherwise would not have access to. When I talk to a lot of people about Aira, they think about the fact that oh, well, I really have good travel skills, so I don't need it. Or I've always got sighted people with me, so I don't have that problem. Let's deal with that in terms of a job. I'm on the job, I'm using JAWS, and suddenly the computer quits working. Now where do I go to get my sighted assistance? I'm in the office, I've got to go interrupt somebody else to get them to come and look at the screen, tell me what the error screen is, or of course the infamous blue screen of death. Michael Hingson: In any case, I have to go find someone. Why should I have to do that today? Because there is a way to do that on my own, namely using Aira. I can use Aira to contact an agent, the agent can look at the screen, see an error code, and if I can't easily move my cursor to where it needs to go, it's possible that I can even enter into a tandem or two way session using Team Voyeur or some other team technology with the agent. That might be a little harder with JAWS not talking, but for a lot of different things that I do where this is an inaccessible webpage, or something that isn't talking the way it should, I can interact with an agent and get their assistance, both in terms of actually having a session, a two way communication session, or at least getting information described. Michael Hingson: If I am an employee and I want to go to lunch, let's say I'm in sales and I want to take people somewhere for lunch for sales, I can more quickly use an Aira agent to research possible restaurants if I don't really know all the options, or when I get to the restaurant, or going to the restaurant using an agent's help to do all of that. Michael Hingson: Aira gives me the opportunity to get anything that I need that I don't otherwise have access to because it's visual. It is that simple, it is that general, and I urge people to look at Aira in that way. Don't limit yourself to looking at it as a travel device. Don't look at it as something that's going to diminish your skills, don't look at it as something that is anything other than what it is, an information source. And all of us, no matter how good our cane skills are, no matter how good our dog skills are, can benefit by having access to Aira, because Aira is the way that I can get more information to better tell my dog where I want to go, or interact with traveling with my cane. Michael Hingson: So you go off and you graduate, and then you go looking for a job. The first thing you should be aware of if you happen to be an Aira explorer is that we have an Aira access network for jobs, a job access network, whatever you want to call it, that will stick it in your memory. If you are doing anything relating to getting a job at all, whether it's writing a resume, writing a cover letter, making sure everything is formatted, getting dressed to go to a job interview, ladies putting on makeup, anything at all related to getting a job, that time is automatically free to you. So for any Aira explorer doing anything relating to getting a job is free. Michael Hingson: We are saying at Aira we want to take that unemployment from 70% unemployment rate among blind people down to 7%, which would be cool. And Aira is trying to help to make that happen by making it possible for you as an explorer to have access to the tools at no additional charge to get that job. Michael Hingson: What does it mean though as far as getting a job, and where does Aira fit into that? The way Aira fits in is really pretty simple. Aira, by any definition of the Americans With Disabilities Act is a reasonable accomodation. It is something that should be usable and used by you on the job. I can take almost any job that you can imagine and find a way Aira can help. Because again, remember what Aira is, an information source. It provides you with what information you need. Jeff Thompson: And this was just a snippet taken from the full podcast that we produced over on Blind Abilities. Be sure to check it out and see how Aira enhances the opportunities in employment, education, and as a student. There's a link in the shown notes, be sure to check it out. Jeff Thompson: So with Aira, it's getting more and more, like we said, a household name, more voc rehabs are aware of it, more counselors are aware of it, so who knows what it'll be tomorrow because they are ever changing. My wife Laurie just received the Horizon glasses, which puts the lens right in the center and gives you more of a fisheye look, so the agent can actually see more and do more. They have a Samsung device that is actually a phone, but it's locked for only Aira to use. So you turn that on and there's wire that goes up to the glasses, and now you don't have any connectivity between the Bluetooth for your phone to the wifi. You have three connections that all had to be in sync, and now it's just one wire, one phone, and I believe it's up to a seven and nine hour battery life. Serena Gilbert: Oh wow, that's pretty good. And I've heard they're pretty stylish now too. Because I guess the previous ones were like glasses with no lenses. Jeff Thompson: And some of these people are getting them with the tinted glass, so ... Serena Gilbert: Mm-hmm (affirmative). Jeff Thompson: It seems all right. You know, it's Clark Kent-esque. Serena Gilbert: Oh. Jeff Thompson: Well face it, you do have a charge going to it, you do have batteries going to them, they do have a camera mounted in them, so you're not able to just have wire rims and aviator glasses so ... Laurie told me that they don't fall, they don't move once they're on, so they're real stable. That means a lot. When actually the agent wants you to look at something that you can just turn and you don't have to look like a bobble head in the back of a car. Jeff Thompson: They probably did a lot of research on this, Greg Stillson who was the product developer there, part of the team, did a great job on the Horizon. Good things on the horizon they say. Serena Gilbert: So did she get hers at the conference or did they mail them to her? Jeff Thompson: Before the convention happened they sent out notice that said if you were attending they would then bring the glasses there, and so when she was there she was on the list, and she received them. Serena Gilbert: Oh, that's awesome. Jeff Thompson: So she went up the room, put it on the charger, and later on tried them on and they seem to work really well for her, and she likes the idea that you don't have to use your phone to do it. It's kind of interesting because the wire plugs into the back end of the glasses, so the wire comes down your ... you know, it doesn't hang down your cheek, it goes- Serena Gilbert: So it's out of the way. Jeff Thompson: Yeah, it goes down behind your ear, and then down your shoulder. When she was using them I didn't even really recognize the ... well, my blindness helps there, I suppose. But yeah, people were excited about them. Jeff Thompson: You know Serena, we're talking about jobs and everything like that, one thing I noticed was kind of a common denominator, I would say three out of 10 people mentioned it while I was down there, the app and I believe there's a software product for computers, Indeed. Have you ever used that? Serena Gilbert: Yep, I use the Indeed website all the time with my clients when we're looking at job openings. Jeff Thompson: And you use that on the PC? Serena Gilbert: Correct. Jeff Thompson: How do you like it? Serena Gilbert: It used to be more accessible, it used to be when you typed in the job search and everything and you picked a job you wanted to look at, it would open up in a new window. And now it still opens, but it opens up at the bottom of the page. And unless you go adventure and look for it at the bottom of the page, you never would know. So it's still accessible, it's just different now. But I like it because it filters out all of the scams, and weird Craigslist ads and things like that, and gets right to what you're really looking for. You can also set up an alert where it'll send you every day jobs that matched what you're looking for, so you can be one of the first to see them and apply for them. Jeff Thompson: Well that's great because I got a new iPad and I noticed that there's a new upgrade to the Indeed app, so I'm going to try it out on the iPad, and I'm going to try it out on my iPhone because it updated there. Serena Gilbert: No, I do use it on my phone though, it is very accessible on the phone. But I wouldn't recommend applying for a job from your phone. Jeff Thompson: Or setting up a Zoom meeting. We use Zoom on here and it's a very good app, and while I was at the convention, and in the pool I ran into a gentleman, not physically, but we were chit chatting, he was part of a ... I believe it was South Carolina Voc Rehab for the Deaf/Blind, and they had switched to Zoom and he said that because I have the pro that I can actually switch my identification number, you know, when you set up a meeting it gives you an identification number, you can actually change that if you want. You could change it to, I don't know, Volkswagen, or Lovebug, or ... you could change it to Red Pony, anything you wanted to change it to, and that would be your meeting link. Serena Gilbert: I think it has to be a series of numbers still for the meeting ID, but you can customize it to be something that people would remember easier. Jeff Thompson: Yeah, so it's really interesting, a lot of people are using it, they have a business package that they have. And he says that if you had like 15, 20 people in a meeting, he said you can break out into four groups and five people go into each group, and then you can bring them all back again. Serena Gilbert: Yeah, you can do that, I believe it's in the webinar setting on it. That one's like $40.00 a month or something, to have the webinar piece. But you can also live stream to Facebook from Zoom if you have the webinar piece added on to the account. Jeff Thompson: Oh really? Serena Gilbert: And it'll show whatever you're showing on your Zoom screen in the Facebook Live. Jeff Thompson: It's just really impressive to me what Zoom is doing when you've had other companies sitting back on their laurels, let's take Skype for example, it was Skype for many, many years. That's all it was. That's all we used it for, and some others have come and gone, but Zoom seemed to come in all ready and prepared, because it just seems like it keeps growing. Or I keep on finding out more and more of what you can do with it. So people out there are looking for a conference type of, I don't know, walkie talkie communication here that we're using, Zoom works pretty good. You can record on it, you can do all sorts of stuff with it, it's just always blowing my mind a little bit. Serena Gilbert: This podcast is not brought to you by Zoom. Jeff Thompson: But you do like it, right? Serena Gilbert: Oh I love Zoom. I hate Skype, it's a pain to use. Zoom just works. That's really just ... it's kind of like Apple, it just works. Except it really does just work. Jeff Thompson: Really, really works. Except for when we did it today, when we were trying to connect up. I sent a request- Serena Gilbert: I am convinced you sent me a different link. Jeff Thompson: Well, I set it up on the phone and I sent it out, it says, "send request", and so I sent it out, and then I came into my computer, started it up, and I saw the meeting was there so I went into the room, and she went into a room, but we were in different rooms. And for some reason, my phone must be set up for ... what did you say, private room? Serena Gilbert: Yeah, well so when you have a Zoom account you get a personal meeting ID that is the exact same meeting ID every time you send someone that link. And that's the link that you sent me, was the personal meeting ID. I was like I feel special. Jeff Thompson: Yeah. So then I sent another link from my computer and then we got all connected up, so other than that ... Serena Gilbert: Jeff's still on conference time. Jeff Thompson: It is. If people ever get a chance to check out one of the conventions, next year it's in Las Vegas, the NFB, National Federation of the Blind Convention will be in Las Vegas, and I believe it runs from July 7th to July 12th, and ACB will be in Rochester, New York. I believe that will be before that, I don't think they're going to be running overlapping, I think they'll probably be going from ... my guess will be from the 1st to the 9th or something. I know ACB is a little bit longer, but they have a lot more fun activities, lots of walks, lots of, I don't know, boat rides and all sorts of stuff outside the area, a lot of busing around to do things, but they seem to make it a really social type of atmosphere at those. Jeff Thompson: And the NFB is I would say mostly locked into a lot of business and a lot of opportunities to get together with people. Serena Gilbert: And CSUN is in February. Jeff Thompson: End of February, that's right. And this time, it's moving to Anaheim, California. Serena Gilbert: And for those who don't know what CSUN is, it stands for California State University Northridge. From what my understanding is, is it's the biggest assistive technology conference for bling and low vision, at least in the North America, maybe even the world. And very large names come into that, that's where a lot of new technology is introduced and talked about that's related to blind and low vision. It's kind of like a person like my like biggest dream, because I'm just a tech nerd. I've been trying to go there for years, but it never works out. But I think it might work out this year, hint, hint. Jeff Thompson: Yeah, I'm really excited about it because I haven't ever gone to one of those, and you hear about it, and you hear a lot about the tech stuff, that's really what it is. But there's also a lot of breakout rooms, like Microsoft might have three different sessions that they're talking about, Google would be there with sessions that you can go into and they'll talk about their accessibility and the development that they're doing with the Chromebook and what is the ... don't they have Voice Box or something like that? Serena Gilbert: Chromebox. Jeff Thompson: Chromevox. Serena Gilbert: Chrome ... yeah, it's like their built in screen reader for their Chromebooks. Jeff Thompson: Mm-hmm (affirmative). And I was talking to them and they wanted to give me a demonstration, but I had to move over to the Amazon because I got an interview with none other than Peter Korn. Amazon's Peter Korn. And there's one thing that I really want to make a point of at conventions, the things that are changing at conventions when you go into the exhibit halls, it used to be where's the JAWS? Where are they? Where's Hinter Joyce now it's VFO, where's Humanware, all these different places that we would flock to. Now you walk in, front and center you've got Amazon, Google, Microsoft, Aira, they've taken over the front of the convention hall. Kind of reminds me of Walmart coming into a small town, Walmart comes in and a lot of the small mom and pop shops disappear. Jeff Thompson: Well, it's not really happening like that to effect, but look how many timers are being sold by Maxi Aids when you can use your Amazon device, your Google device, your Siri, what time is it? Set timer. So a lot of the gidgets and gadgets have gone to the wayside, a lot of these devices, we're changing and it's starting to show in the convention. How many times has Microsoft ever showed up to an NFB convention? Two? Google, once? Now we Amazon, twice. Where's it going to be in five years? HIMS didn't even show up. Serena Gilbert: Oh wow. Jeff Thompson: So I think we're in for a change, more of the mainstream companies are starting to take over the products, making things accessible and that's what we want. So seeing these big companies come in and things might be more mainstream. They send in their people who are involved with the accessibility at the company, Peter Korn, he was an accessibility director, all the way back to Kindle his department went. So it was really neat to see them all there in full force, all about accessibility. Serena Gilbert: That's great. Sounds like you had fun. Jeff Thompson: Yeah. Oh yeah. And I even went to convention. No, it was a lot of fun. Serena Gilbert: I even attended some breakout sessions. Jeff Thompson: It's really neat to meet people because that's what it is about networking, you know. You really get an opportunity to meet some interesting people with very like mindedness, people who have overcome the struggles and the challenges ahead of you with blindness as you go through your journey, so a lot of success stories there, and I captured a few of them that you'll be listening to, some job extras. Hey, if we were in the Tupperware, we'd be a Tupperware party, right? Serena Gilbert: Yes. Jeff Thompson: But it's always nice to get back home, you know, after you go to the convention, it's nice to get back home. You get too much of the different foods, different people, different stuff, and all the congestion, it's 2500 canes and dogs, elevators and all that. It's almost like you need more noise, heck, let's bring it to Vegas, that'll be a lot better. And then you have gambling machines going ding, ding, ding. To me it almost gets to a point of aggravation in Vegas. So I don't know, I imagine it'll be quite a trip. Serena Gilbert: Oh gosh, that could be stimulation overload, like, man ... Jeff Thompson: Oh yeah, when you're actually just trying to figure out where you're going and your cane- Serena Gilbert: Yeah. Jeff Thompson: Tapping, how you use all the sounds to identify things and all you need is two people to win the jackpot and you get lost, like it's crazy. Serena Gilbert: Yeah. And that casino ... well, none of the casinos are really very well lit. For low vision. Jeff Thompson: Yeah, it's really interesting to meet all sorts of different people. Well it's all over for this year, now we get to wait for the next one, and like you said, it's CSUN isn't it? CSUN 2019. Serena Gilbert: If I have my luck at a yes. Jeff Thompson: There you go. The thing about CSUN, I would in advance try and find a place there because the hotels are pretty expensive, and Anaheim I don't think is any cheaper. Serena Gilbert: Mm-hmm (affirmative). Jeff Thompson: Usually when I go to a convention, on January 1st is when I do the stuff for the summer ones, so when you're talking CSUN, when you find out exactly which hotel it is, I would start looking probably around Thanksgiving time, start looking for those hotel rooms, because they fill up fast and then they go to an overflow, and overflow is not as much fun. Serena Gilbert: Yeah, that's not where the party's at. Jeff Thompson: But yeah, CSUN, Anaheim, I think I'll be there. You? Serena Gilbert: I don't know Jeff, will I? Jeff Thompson: We'll have to see. Serena Gilbert: To be continued. Jeff Thompson: Yeah. So stay tuned folks for more podcasts from Job Insights, my name's Jeff Thompson and you can find me at KnownAsJeff on Twitter. Serena Gilbert: And I'm Serena Gilbert, you can find me at BlindyBlog, that's @ B-L-I-N-D-Y, B-L-O-G. Cue fancy music. Jeff Thompson: I'm going to leave that. Thank you for listening to this Job Insights extra. And be sure to check out all the Job Insights podcasts on BlindAbilities.com. Big thank you to Cheechau for your beautiful music. And that's Lcheechau on Twitter. Jeff Thompson: Once again, thanks for listening. We hope you enjoyed. And until next time, bye bye. [Music] [Transition noise] - When we share, What we see, Through each other's eyes... [Multiple voices overlapping, in unison, to form a single sentence] ...We can then begin to bridge the gap between the limited expectations, and the realities of Blind Abilities. Jeff Thompson: For more podcasts with the blindness perspective: Check us out on the web at www.BlindAbilities.com On Twitter @BlindAbilities Download our app from the App store: 'Blind Abilities'; that's two words. Or send us an e-mail at: firstname.lastname@example.org Thanks for listening.
Aira Workshop on Employment, Education, and Aira as a Reasonable Accommodation. Seeing AI Developer Joins the AI Team at Aira! Full Transcript Below Blind Abilities continues its coverage of the NFB 2018 National Convention from Orlando Florida with this presentation of the Aira workshop on the subject of education, students and employment. Aira team members, Michael Hingson and Patrick Lane present a detailed discussion of how the Aira service can be used by students, both in school and transitioning into the workplace, by Explorers seeking employment, and while actually on the job as a reasonable accommodation. Get an in-depth peek at how Aira Agents are trained and how they find their passion for describing tasks and experiences for Aira Explorers. Hear a live demonstration of a real call to an Aira Agent using the new Horizon glasses and get updates on what has been going on with Aira since the convention ended in July. This NFB 2018 blind Abilities podcast is brought to you by Aira. You can check them out and subscribe to the Aira service on the web, at: www.Aira.IO special thanks to Patrick Lane for his awesome original guitar music. Thanks for Listening! You can follow Blind Abilities on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Full Transcript: Pete Lane: Hi folks, this is Pete Lane welcome back to Blind Abilities. As you know Blind Abilities was in Orlando at the NFB 2018 National Convention. Our own Jeff Thompson attended an Aira workshop on the topic of education, students, and employment. In this workshop, we hear about how Aira can fit the needs of students as they attend college and transition into the workforce. We hear about how Aira can be free for those explorers who are looking for jobs, and we hear about how the Aira service can be a reasonable accommodation and can perform so many tasks for workers on the job. Aira staff members Michael Hingson and Patrick Lane present this workshop courtesy of Aira. Before we join Michael and Patrick just a quick announcement. We have a new addition to the Aira team, Anirudh Koul, founder of Seeing AI and former senior data scientist with Microsoft has joined the Aira team as the head of artificial intelligence and research. We welcome him to the Aira staff. Without further adieu let's join Michael Hingson and Patrick Lane from the Aira workshop on education, students, and employment from the NFB 2018 National Convention in Orlando, Fl. Michael Hingson: I'd like to welcome you all to our seminar today. This is the first of three that Aira will be conducting. This particular one is gonna be on education, employment, students, people in the workplace, employers and employees and our intent is to set the stage for what Aira offers and can bring to you in terms of how it can benefit you in any of those categories. So our intent is to really give you a good idea of what Aira is, what it isn't and how you can use it. I am Mike Hingson, I am the director of Aira explorer special projects and we have a live agent on the stage, why don't you introduce yourself. Patrick Lane: Hey everybody my names Patrick Lane, I am currently an agent analyst here with Aira. I've been an agent with Aira for coming up on two years now. So, I've gotten to see Aira used in all of the specific cases that Mike just mentioned many, many different times in different ways. Michael Hingson: One of my favorite Aira stories is that in Patrick's early days, I happened to call him about 7:00 in the morning California time because I needed to put a laundry cart together that we had gotten in the email. And as the Chinese are learning from Ikea, the instructions were all pictorial there were no text pieces to the instructions at all. So I called, got Patrick and we put it together in a half hour. And that's as good as it gets because that really is what Aira is about. Michael Hingson: Aira if you look at Aira in the general terms of what it is, Aira is an information source. Aira is a way that you can get any visual information that you otherwise would not have access to. When I talk to a lot of people about Aira, they think about the fact that oh well I really have good travel skills so I don't need it or I've always got sighted people with me so I don't have that problem. Let's deal with that in terms of a job. I'm on the job, I'm using JAWS and suddenly the computer quits working. Now, where do I go to get my sighted assistance? I'm in the office, I've got to go interrupt somebody else to get them to come and look at the screen, tell me what the error screen is or of course the infamous blue screen of death. In any case, I have to go find someone. Michael Hingson: Why should I have to do that today? Because there is a way to do that on my own, namely using Aira. I can use Aira to contact an agent, the agent can look at the screen, see an error code and if I can't easily move my cursor to where it needs to go, it's possible that I can even enter into a tandem or two-way session using TeamViewer or some other technology with the agent. That might be a little harder with JAWS not talking but for a lot of different things that I do where there is an inaccessible webpage or something that isn't talking the way it should, I can interact with an agent and get their assistance both in terms of actually having a session, a two-way communication session or at least getting information described. Michael Hingson: If I am an employee and I want to go to lunch, lets say I am in sales and I want to take people somewhere for lunch for sales, I can more quickly use an Aira agent to research possible restaurants if I don't really know all the options or when I get to the restaurant or going to the restaurant using an agents help to do all of that. Aira gives me the opportunity to get anything that I need that I don't otherwise have access to because it's visual. It is that simple, it is that general and I urge people to look at Aira in that way. Michael Hingson: Don't limit yourself to looking at it as a travel device, don't look at it as something that's gonna diminish your skills, don't look at it as something that is anything other than what it is, an information source. And all of us no matter how good our cane skills are, no matter how good our dog skills are, can benefit by having access to Aira because Aira is the way that I can get more information to better tell my dog where I want to go or interact with traveling with my cane. Michael Hingson: Let's talk about students and Aira. As a student, Aira offers an incredible amount of opportunities for you to be able to more independently do things than you otherwise would be able to. The most common thing that we as blind people have to do as students is to read material that otherwise is inaccessible to us. If the average reader is paid, lets say $15 an hour, we an unlimited plan for Aira that's $330 that exists today. Things are gonna change but let's just use what we have today. $330 is equivalent to 22 hours of reading time at $15 an hour. Michael Hingson: I'm submitting that Aira is cheaper than hiring readers. Any office for students with disabilities will save a heck of a lot of money if they independently allow students to use Aira and they pay for the Aira service. Aira will allow me to read when I want to read, where I want to read, and essentially how I want to read. There are incredible examples of different ways that students have used Aira in libraries, have used Aira in the classroom to access the material that a professor is writing on a board or is displaying on a power point presentation. An Aira agent can be describing that to a student who uses Aira plugged into earphones so that they can hear what's going on while the instructor is doing what they do. Never in any way interfering with the class and more important not demanding any change in the methodology that the professor uses to do what they have to do. So, I don't need the professor to do something different for me when I'm using Aira. It frees me up to perhaps better take notes. It opens up an incredible world. Michael Hingson: Of course, I can use Aira to travel around a campus, learn where things are and go off campus and do all the things that I might otherwise do that any other student would do. So, Aira gives you that flexibility that we have never had as students and Aira makes it available in a way that is affordable by any definition to any department of rehabilitation or any office for students with disabilities on a college campus. Both of whom ought to be providing Aira in one way or another because it will make me a better student in theory, if I study and it will also then make me a more employable person. Because as I graduate from school, I'm gonna be going out and I'm gonna be looking for a job. Michael Hingson: While I'm at school, I talked about the fact that we do have departments of rehabilitation starting to look at Aira and some who have signed Aira up and are paying for those services. Some offices for students with disabilities are doing it. But Aira also has another program and this is the second year in a row that it has existed, it's called back to school. Aira will be sponsoring some 500 students for a full year of Aira use. You can apply by going to aira.io/backtoschool, where you can sign up for Aira and once chosen then you'll get Aira with a 400 minute a month plan, I believe is the plan that we're using. Julenna is that right? Are you here? Julenna: Yes, that's correct. Michael Hingson: By the way, Julenna in the back right is the person who's in charge of back to school so, if you're a student and you want Aira, I would be really nice to Julenna just say it. But Aira with back to school means that you will have without any expense from the college or the department of rehabilitation access to Aira. You can apply for that today. And I urge any students in the room to do that. Michael Hingson: Aira uses smart glasses, glasses that contain a camera that transmits images directly to an agent. Agents are hired by Aira, they are paid by Aira. They're hired because they have demonstrated an aptitude to be able to describe and then after they are hired, they go through a significant training period. And once they are trained they go out and start acting as agents in describing things for people who happen to be blind. Aira does not tell you what to do. Aira will not, for example, tell you cross the street. Aira agents may tell you they don't see cars coming if you ask. Aira agents may tell you that the light has turned green, Aira agents will describe an intersection so that you can cross it with full knowledge of what the intersection looks like but Aira's not gonna tell you to cross the street, that's your job because you have the cane or dog skills that you need in order to make the right decisions and cross the street. Aira will give you the information that you need. Likewise, on the job, Aira will do the same thing. Patrick Lane: The agents are not here to teach, and we're not here to tell you a situation is safe. We're here to provide you instant, equal access to information. So, we'll provide you all the information that you need to be more comfortable and know more about your surroundings to paint that rich picture of your environment so you are aware of everything that's around you. The agents are able to have a conversation with you, they can tailor the amount of information and deliver it in a way that you prefer. So we make things as easy to understand as possible. We'll deliver information about as Mike was mentioning intersections, we'll tell you the name of the intersection, the size, and shape of the intersection, whether or not there's traffic signals, stop signs, pedestrian signals, crosswalks present. We give you all the information that you need but we're never here to replace your o & m stills, we're never here to replace your cane or your dog and we're never here to tell you that you are safe or unsafe. Patrick Lane: We just provide you all the information that you need, even if it's simply completing a task that you've completed a million times in the past. We might be able to provide a different sense of independence while doing that task or a different type of enjoyment. Not only can it be used for navigation but we are here to provide all of the information that you need about pretty much any task that you might have in mind. We can help you with online tasks, we can help you planning trips, making online purchases, helping with different types of inaccessible websites. For instance, if you're a student and you do online courses and Blackboard's not cooperating, we read you about the information that you need for your schoolwork for any upcoming assignments, any kind of printouts that are passed out through classes. Patrick Lane: So, just consider us as basically an OnStar for those are blind or low vision. We're not here just to point a camera at something and tell you what you're describing. We are a full service. Our agents are very highly trained and they're very dedicated and extremely patient. We are amazing problem solvers, we're great at troubleshooting. The agents will find the information that you need at all costs. It's situations like that. I've looked up YouTube videos and gone through the entire process. Basically what an agent can do is up to you. Our explorers are called explorers because they are creative in the way that they use our service. They go out there and they test our service to the limits and show us what we're capable of and let us know where we make changes and at this point from my first day till now, it's completely different. Our company is growing exponentially, our technology is amazingly consistent and our agents are there to work as a team with you to complete any task it is that you want to do. Be creative whatever you think of that's what Aira is here for. Michael Hingson: So you go off, and you graduate and then you go looking for a job. The first thing you should be aware of if you happen to be an Aira explorer is that we have an Aira access network for jobs. A job access network. Whatever you want to call it to stick it in your memory. If you are doing anything relating to getting a job at all, whether it's writing a resume, writing a cover letter, making sure everything is formatted, getting dressed to go to a job interview, ladies putting on makeup, anything at all related to getting a job, that time is automatically free to you. Michael Hingson: So for any Aira explorer doing anything relating to getting a job is free. We are saying at Aira, we want to take that unemployment rate from 70% unemployment rate among blind people down to 7%, which would be cool. And Aira is trying to help to make that happen by making it possible for you as an explorer to have access to the tools at no additional charge to get that job. What does it mean though as far as getting a job and where does Aira fit into that? Michael Hingson: The way Aira fits in is really pretty simple. Aira by any definition of the Americans with Disabilities Act is a reasonable accommodation. It is something that should be usable and used by you on the job. I can take almost any job that you can imagine and find a way Aira can help. Because again remember what Aira is, an information source. It provides you with what information you need. How many here in the room have a job? Patrick Lane: A few hands back there. [crosstalk ] Michael Hingson: Raising your hands' guys isn't gonna work, I'm not using an Aira agent right now. Patrick Lane: How many are looking for- Michael Hingson: How many are looking for a job? Patrick Lane: Handful. Michael Hingson: So, for the fun of you for some of you who are looking for a job, tell me some tasks that you might need to perform on the job? Speaker 9: Doing my resume. Michael Hingson: Let's say you have a job what are some of the tasks that you might need to perform? We'll come back to the resume and that as well. But you're on the job. What are some tasks that you might need to perform on the job? Speaker 4: [inaudible] Michael Hingson: Typing and what was the other one? Speaker 4: Filing. Michael Hingson: Filing. What else? Speaker 5:[inaudible] Michael Hingson: Okay. Speaker 6: A handwritten note. Michael Hingson: Handwritten notes. Speaker 7: Finding information. Michael Hingson: I'm sorry. Speaker 7: Finding information. Michael Hingson: Someone up here said something. Speaker 8: I was saying looking at presentations. Michael Hingson: Looking at presentations. Patrick Lane: Powerpoint slides, I've described a handful of those in my day. Michael Hingson: Let me suggest a couple others. Making copies on a copier, anybody try to do that lately? Copiers are touchscreen. Patrick Lane: Oh yeah. Michael Hingson: The one that I love to pick on at Aira, going and getting something from the coffee machine because it's also touchscreen. However, every single thing that you guys have said are all things that you could use Aira to do. You don't have to ask someone else. So let's talk about the coffee machine. I love hot chocolate so I go up to the machine, I call an Aira agent and I do this at Aira. And it's absolutely a great example, I wouldn't have it any other way. I call the agent and I say, need help getting hot chocolate. Now, I'm sure that we could probably mark the machine in some way but the problem is finding the markings you're gonna touch the touchscreen so it doesn't work very well. But, the Aira agent can look at the screen and tell me, move your finger a half an inch to the left, you're right over the button, push it or whatever and I'll find the start button or actually you have a choice of making it with milk or water and I like it with milk. Michael Hingson: So, we need to find the milk button. Move your finger down to the bottom of the screen, over to your right a half an inch, you're over it, push and it's a little longer than just doing it with buttons but it's accessible because Aira agents can help do it. And I don't need to wait until someone else might be available, I don't need to wait until I'm dying of thirst, I can just have an Aira agent do it and give me the information so I can get exactly what I want. And in fact, learn more about that coffee machine than I ever would've learned any other way. Something that sighted people take for granted, the tens of thousands of different ways you can, permutations that you can get out of that coffee machine. Michael Hingson: But, with an Aira agent, I can learn those same things and I wouldn't know that any other way. Copy machines the same way. Most of what you do on copiers these days are touch screen but I can become as good a copy expert as anyone else if I have access to it. And I do because I can use Aira. Filing, obviously, Aira agents being able to read information so that I can put things in the right folder and even creating the tabs to go in folders or whatever. All of those things are commonplace everyday tasks that you should be able to do as well as anyone else. But, you can't if the equipment isn't accessible unless you use Aira. It's all about access to information. Michael Hingson: Somebody mentioned resumes and I want to talk about that a little bit more. There are countless examples and Patrick help out, people want their resume to look good. The Aira agent can help, so let's take a typical example. You're writing a resume, you've got all the facts and you can put them down, now you want to make it look good. So you can call an Aira agent who can describe and help you or what I would do being lazy and being industrious and trying to get it done as efficiently as possible. I would use one of the programs that I mentioned earlier. Michael Hingson: TeamViewer for example which is a way that you can have an agent connect directly to your computer and you can work with the agent and let the agent do the formatting. Because they see what your screen shows. And so the agent can actually format the resume for you or with you because you're still gonna have to tell them what you want it to look like but the agent will be able to format that resume and by the time you're done, you'll have a resume that you would be proud to provide to any employer for them to look at. Patrick Lane: With the TeamViewer, it's not only us being able to see your computer screen but we also have remote control of that computer screen. The agents can do a lot of stuff with TeamViewer. Let's just say you've never actually seen a resume, you don't know what the actual format looks like, how it's set up, its never been described. Agents can input all the information that you've given them into a pre-made template for a resume. Can work on all the different fonts and colors and apply that to a specific type of job that you might be searching for. So really make that resume look unique and noticeable so it stands out when it is viewed by the employer. They can make sure that all of the spelling and the grammar and the punctuation are correct because nobody wants to submit a resume with spelling errors or bad grammar, anything like that. So the agents can apply all that information. They can update old resumes and then reformat them to show the changes. Even your LinkedIn account we can go in there and update that with prior jobs statuses and all of that information. Patrick Lane: So, with the TeamViewer being able to have that remote access to your computer screen it means that you don't have to potentially hold a phone there or lean in really close with the glasses, it makes the whole type of experience more enjoyable for a possible tedious task. So, I have personally assisted in setting up all of what I just mentioned. I've helped somebody build their resume from the ground up and they have successfully used that. I've helped update LinkedIn profiles to reflect what's written on a resume. I've helped people apply for jobs and send that resume automatically though CareerBuilder or Monster, whatever it might be. So, we have assisted hopefully a large amount of people in finding that employment that I know that they're looking for. Not only will you hopefully, potentially find that employment but while using the service for that reason, you're not gonna use any of those really valuable Aira minutes. So, when seeking out a job the agents mark the call as such so you're not gonna use any of your Aira minutes while performing that specific task. Michael Hingson: So if it takes you five hours to build a resume or 10 hours to build a resume that's not a problem. If you need help creating other documentation for job search it's not a problem. It's all part of the job access that Aira has made available for any Aira explorer to use. So that's available to you today. Michael Hingson: Aira just announced a partnership with VFO where if you're doing anything using JAWS or any other equipment manufactured by VFO and you run into any access issues, or you run into any problems with using Aira and VFO products, those minutes that you spend where VFO can't do it without you bringing an agent or someone else in to assist are all free. So, I for example, when I had an issue trying to deal with some Slack messages last week, I contacted an Aira agent, we established a communication sessions through TeamViewer, and we accomplished what I needed to do with Slack. But because I couldn't easily do it with JAWS that meant it was in part a JAWS issue, so those minutes happen to be as they ended up, free because it's part of the VFO access program available from Aira. Now the operative part that we've talked about with all this is that you have to be an Aira explorer. Michael Hingson: On the job you've got a lot of ways to do it in theory, and I realize that this is only in theory because different places operate in different ways and so on. But, typically speaking if you want to get a job even if it costs you money upfront to be an Aira explorer to subscribe to the service, to start that process, Aira can better help you in dealing with getting that job not only from the job access process that we talked about earlier but when you go into an employer's office and are going through an interview, and they ask you, how are you gonna do one thing or another? You can say, I'll show you. Now, technically, I suppose, one could say, why are you asking me how to do things when you don't ask sighted people how to do things? Michael Hingson: And I suppose if you wanted to be a stickler under the law say, that's true. But for me, I want the job and if I have the opportunity to educate an employer and help them understand that I'm gonna be more employable because I'm gonna be using Aira then I will educate the employer any day of the week. And more important I would then say, Aira is a service that costs money and as you provide various different kinds of technologies and methodologies and devices for all of your employees to do their job, this is one that I need to do my job. And under the law that is appropriate to do. More important than that, it's encouraged and most people at least have some sort of a clue that's a valuable thing to do. Aira is a reasonable accommodation. Michael Hingson: And, it's not very expensive compared to lots of other things that an employer might provide an employee and it makes you much more efficient. And if I were really gonna make the case I would say, hey employer you know the unemployment rate among employable blind people is anywhere between 65 and 70%. I gotta tell you right now, it is really hard for me to get a job because people don't think I can do the job although I can. People don't look at what I can do, they think well you're blind cause you can't and so as a result, you can't. Although I've just shown you how Aira helps me do the job better. If you hire me I guarantee you I'm sticking it out here because it is so hard to get a job. If you're gonna have faith in me, I'm gonna have faith in you. The fact is we will be more loyal on the job if we're given the opportunity and Aira can help make that case and sell it for you. And I think that's an important aspect of dealing with looking for a job. Michael Hingson: Is it HIPAA certified? Today, it is not. HIPAA does have standards although we are compliant with the California certification and security standards which actually is even worse than HIPAA but it's a very expensive process to get HIPAA certified. There is a lady in Canada who works at a community college and she deals with a lot of the medical cases and other privacy issues that go around student paperwork on the campus. What they did is they included in the paperwork that you signed to go to that college a statement that basically says that, some of your material may be read by a person who happens to be blind and they will be using reader services including remote reading services, Aira, to read your material. By signing this paper you consent for that to be able to be done. Michael Hingson: Now as soon as you make that consent statement and as soon as they sign it then HIPPA is not even relevant anymore for that person. And they're doing that as a blanket thing for every student that goes to the college. So, the issue is that we know that there are a lot of different kinds of processes, HIPAA is a good one and we are working toward that process. But there are also a lot of situations where our agents are extremely well trusted. There is a lawyer that I know in the United States who works for an organization and there is constant need to read and prepare documents for trial. And there is a lot of stuff in going through and dealing with things for trial, that's pretty confidential stuff. Michael Hingson: It's confidential from the law firms standpoint because they don't want the other side to necessarily know things until they're ready to give it to them. But it's also true the documents that are being used in discovery and acquired in discovery can be very confidential. Agents are really trusted because we know what happens in an Aira connection stays in an Aira connection. It doesn't go further. Many of us use Aira to look at our personal financial documents because it makes it available. Michael Hingson: My wife is sighted but if I don't have to use her to look at stuff I won't because she has her own things to do. And as willing as she is to describe things, to give me data and to help me accomplish tasks like that. Two things, no offense to my wife, but Aira describes better because they do it all the time and they're use to it. By the way, she'll acknowledge that because she's heard some of the agents. But two, I don't have to take her away from other things which gets back to what we said about on the job work right. So, the fact is that it makes for a much better situation all the way around. And Aira can be only positive in a job environment, much less in what we've talked about with students and so on. So, there is a, I think that the job didn't actually happen but for other reasons. Michael Hingson: There's a person who almost two years ago went to a career fair in Los Angeles and one of the companies there was See's Candy and they were hiring people to process orders so she turned in her resume and they said we'd love to hire you but problem is not all of our orders are electronic some come in paper. And she well let me show you and pulled out Aira. And that eliminated the problem. They said, gee solved that for us, great. Sure working in a store think of all the various things that you need to do whether it be, finding material on a shelf, reading a cash register that doesn't talk or excuse me point of sale device that doesn't talk. Whether it be doing other kinds of things. Whether it's filing or whatever. Blind vendors can use Aira and can be more efficient because they can stock their own shelves. They can read all the information that's not accessible to them. Again, I get back to what I said, you're only limited by your own imagination with what you can do with Aira. Michael Hingson: Aira doesn't use volunteers and our general response time is extremely quick, the time to get an answer is usually 10 seconds. Are you a user of Be My Eyes? Speaker 10: Yes, I'm an uses of Be My Eyes. Michael Hingson: So, Be My Eyes is a way that you can call someone and get simple tasks done. The problem is you don't know who you're gonna get in terms of their abilities. You don't know how long it's gonna take you and you can't do something like walk through an airport like you can with Aira. All of those things you can do with Aira. Speaker 11: I read somewhere that Aira can be activated via Siri. Michael Hingson: You can. You can say, make an Aira call or call Aira. You can use Siri to do it. Actually, I think you've got to call Ara because Siri don't talk good. Patrick Lane: There's two different voice commands depending on what device you're gonna be using. You can say Ara video call or Ara audio call and depending on which one you use it will call from either your glasses or your phone and connect to an agent very quickly as Mike said, 10 seconds or less depending on whether or not we have the largest conference going on in the country. Michael Hingson: But you do need to say Ara cause that's what Siri knows. Siri's gotta learn some language skills. What you will get is someone who is highly trained. You will get someone who knows how to describe, we've actually hired a number of new agents over the past months so, you're gonna get some newbies. I worked with one agent yesterday, I was blown away when I learned that at the end of the call, I was one of the first calls and this was her first day on the job. She did great. Aira's available for Android or for iPhones. Anybody with a smartphone can use it. That's the answer that we've been using. That changes too. Michael Hingson: Aira has developed its own glasses, it's the next generation of what Aira will become and that system consists of glasses with a high-resolution camera with a very wide field of view compared to the way it use to be. They actually connect directly to what we call an Aira controller or Aira controller phone. It's an Android phone locked only to Aira stuff. It also because of that it powers the glasses and there's a lot more power available. But, by using that system you don't even need your smartphone so you'll use the Aira system without even using the smartphone. Without even using your smartphone so that Aira will make it possible for you to keep your phone free for making your own phone calls while you're working with an agent. Michael Hingson: Or for example, if you're paging or needing to page or call Lyft or Uber you can ask an Aira agent to do that if you're an Aira explorer. And you link your Lyft and Uber accounts to Aira but along the way, there's a very good likelihood that the Lyft driver or Uber driver will call you and say, how am I gonna know you or where exactly are you? In the past, that's been a problem because you're using your smartphone and you have to disconnect from the Aira agent and then get back on. Now you don't because you're using the Aira controller as the way that you're communicating with Aira so your smartphone is still available. That is the horizon system. Michael Hingson: I am now connecting my Aira- Automated Voice: Unlocked. Michael Hingson: Horizon glasses. Automated Voice: Glass connected. Initializing Aira. Michael Hingson: Can everyone hear that? Automated Voice: Hello Mikel Hingson. Patrick Lane: Mikel Hingson. Automated Voice: Aira ready for service. Michael Hingson: Yeah, it says Mikel. Could everyone hear that? Patrick Lane: Yep. Michael Hingson: So I'm using the horizon glasses. Automated Voice: Battery 73% that's attached connected to Arave four G LT. Hello Mikel Hingson, Aira ready for service. Michael Hingson: I want feedback to support we want Mikel to be pronounced correctly. All right, here listen to this. Automated Voice: Calling Aira agent. Connecting to agent, connecting to agent. Michael Hingson: See how long it takes. Automated Voice: Connecting to agent, connecting to agent Peter. Michael Hingson: Bingo. Peter: Thank you for calling Aira, this is Peter how may I help you? Michael Hingson: Hey Peter, how's every little thing? Peter: Going well, how are you? Michael Hingson: Doing well. So we are in a room and might you be able to tell us anything about where we are in terms of where this room is or anything like that? Peter: I do see you're at Rosen Shingle Creek so I'm assuming your at the NFB Conference. Michael Hingson: And you see that's part of what Peter and all agents get is not only what they can see but they get GPS information and other data that can add value to them in terms of your Aira experience. And you are right we are at the NFB Convention, we are at the Rosen Shingle Creek Hotel and we are in Pensacola, H3 if you wanted to pull that up so you can really see where we are. Can you maybe describe a little bit of the room for us? Peter: Sure. So you're in a relatively large room with really high ceilings, I want to say they're about 30 feet high at least. The room you're in, so it looks like you're seated on the stage, there are several rows across from you, they're all facing forward and there is a walkway down the center aisle between those rows as well. Michael Hingson: Peter, really serious question. Does anybody look like they're asleep? Those people in the back row, you know what I'm saying, Peter? Peter: I see people waving. Michael Hingson: I just want to make sure because those people in the back rows they usually hide back there because they think they can fall asleep but with Aira they can't do that. One of my favorite stories is about a father who wanted to make sure his daughter was doing her homework, he called an Aira agent and walked in, and just said, how are things, what are you doing? She said, I'm doing my homework and the agent said, no she's playing computer games on her phone. Anyway, does anyone want to ask, while we've got Peter and Patrick, so Patrick's over here Peter? Patrick Lane: Hey Peter. Peter: Hey Patrick. Patrick Lane: Good to see you again. Michael Hingson: So, any questions for either of these gentlemen? Patrick Lane: So, the dashboard that Peter's using, what information does he have access to for him too?- Michael Hingson: So Peter why don't you tell us about your dashboard. Peter: So on my dashboard, I have information like emergency contact info first of all in their profile, and then I do have access to seeing what kind of assisted devices anyone might be using such as a white cane or guide dog. Different preferences they have, if they prefer left and right or clock face for orientation. Just things so we can tailor the experience to each specific explorer since everyone has their own preferences. We also have access to like Michael said earlier the GPS location on the map and I'll be able to utilize public transit, I am, if the explorer connects the Aira app to their Lyft of Uber accounts, we're also able to request those rides for our explorers and then we'll be able to take a look at the driver's info, the name, the car the driver has and spot where they are on the map. And let the explorer know when the driver has arrived and help them spot the car. Michael Hingson: And more important with the NFB ride share test program, for example, if the car comes and it sees that you are blind and have a guide dog, and just decides to drive away, they'll get nailed. Peter: We'll watch them like a hawk. Michael Hingson: They'll get in trouble. Other questions for Peter? Peter, can you read medication bottles? Peter: Yes. Before I became an Aira agent I actually don't think I've ever met or interacted with anyone blind or low vision. So, initial training they start with just explaining what it's like for people who are blind or low vision, getting the what orientation mobility is and what kind of information is important to an explorer versus what I think is important information to me as a sighted person because those things are very different. We learn how to give what's necessary and then also when an explorer wants more detail, we learn what kind of detail to give them and then we start exploring the dashboard that we have with all those things I explained to you and then we do some training. Peter: And the explorers who also [inaudible] who helps us train and we just do exercises like navigating, intersections with different tools. So, Michael has a guide dog and we'll learn how someone navigates with a guide dog and then we'll have another explorer teach us how someone navigates with a white cane and that helps us just get use to all the different things because it's one describing all the visual information that we want to give to the explorer but there's also the technical side of using the dashboard and all the other ways we communicate with other agents and the rest of the Aira team. Michael Hingson: The question was what can Aira do to help people do mobile deposit, bank deposits and so on. Peter: I actually, coincidentally done that a couple times in the past couple weeks. We can help you align your phones camera over the check and make sure that it's face up, whichever side the app wants you to do and for certain bank apps, some of them aren't as accessible as others so it will help get you aligned to where the button is to take a picture of the check and send it off. Michael Hingson: So you've had an agent that wasn't able to make that happen. When you encounter a situation where an agent isn't successful it would be extremely helpful for you to provide that feedback because well Patrick why don't you deal with that. Patrick Lane: We love when the explorers use the feedback form at the end for both good and bad calls. That's why we have both good and poor marked on there. When you leave us feedback about why a call was poor, we as analysts can go provide that extra training to make that all of our standards are being met by the agents and that your standards are being met by the agents as well. Michael Hingson: So, if your having a problem getting an agent to be able to help you with a mobile deposit then it's important that we hear about that so that we can go back and review it and talk to the agent and find out what the problem is. And see what their difficulty is. So, if you took 60 minutes that's a real problem, and you should get that time credited back. But you have to let Aira know to do that. There are any number of factors, the camera could be one, I mean, it could be that on a particular day the cell service wasn't as good as it ought to be. Michael Hingson: Aira is absolutely pushing the envelope in terms of the technology with video streaming and so on and any number of factors can make it less than stellar and its not Airas fault or anyone's fault it's just the way it is. We'll talk about in a moment the new horizon glasses which will make a lot of that better. But those aren't the kinds of things that we do end up dealing with and so Aira can help make it better by understanding when you encounter problems. Those are some of the best things is to do is to be able to really talk about the problems that you're having so please give the feedback okay. Michael Hingson: I want to thank you all for coming. I would appreciate it if you would tell friends and colleagues. We've got more sessions coming up later this week. We will be at the booth. If you sign up for Aira by the way, you can then participate in refer a friend. If you refer someone to Aira, and they sign up, then they will get a free month, and you will get a free amount of credit equal to whatever plan they sign up for. So, get your friends to sign up. Scott White here at our national center has been very good at that, and I think mostly paid for a year of Aira because he got his friends to sign up. Pete Lane: I thought I'd pop in here and bring you up to date on a couple of recent developments with the Aira service. Aira is now available twenty-four seven. This means that explorers can dial up an agent from their Aira app anytime night or day. This not only allows U.S. users to dial Aira during the wee hours of the morning but it also allows folks in the U.K., Australia, and New Zealand to get an agent at times during the day when the need was very great in the past. Such as in the afternoon, during rush hour or during the prime time evening hours. Pete Lane: Another brand new feature is the Aira messages feature. Messages allows Aira explorers and agents to communicate via text. There's a text box that pops up right on the Aira app and you can type or dictate your message directly to the agent. This is really useful if you're going into a meeting or library or a church for example where you want to be very quiet. You can text your communication to the agent telling them what you want, what tasks you want performed and things like that without having to talk and interrupt what's going on around you. Pete Lane: There are also about a half a dozen pre-set messages for more common situations that you can just tap on and send. Those pre-sets can be edited or completely changed depending on your needs. Another new feature is called Aira live. Aira live allows an explorer to broadcast the audio from their contact with an agent either to a small group of private listeners or to a larger group through a public live event. This allows others who download the app and either create a guest account or who are already Aira explorers to tap into the app, go to the live tab and see what live events are currently in session. Pete Lane: And finally we have a new edition to the Aira team, Anirudh Koul, founder of Seeing AI and former senior data scientist with Microsoft has joined the Aira team as the head of artificial intelligence and research. Big things are in store for Anirudh and we welcome him to the Aira staff. Thanks so much for listening to Blind Abilities. For more podcasts with the blindness perspective you can find us on the web at www.blindabilities.com we're on Facebook and on Twitter or download our free app from the app store or the Google Play store. That's two words, Blind Abilities. Once again this podcast is brought to you by Aira. Special thanks to Patrick Lane for his wonderful guitar music. Thanks so much for listening and have a great day.
Job Insights Extra #3: College Advice from Michael Hingson, Best Selling Author, Advocate and Inspirational Speaker. Transcript Provided Welcome to Job Insights Extra, part of the Job Insights Podcast with Serina Gilbert and Jeff Thompson, a podcast focused on the world of employment, career pathways and gainful and meaningful employment. The Job Insights Extra podcasts are success stories, interviews and demos that enhance the experience of reaching that career you want. On Job Insights Extra #3: we bring you College advice from Michael Hingson, Best Selling Author, Advocate and Inspirational Speaker. Michael Hingson joins us in the studio and shares his advice to students transitioning from high school to college and the workplace. He refers to some of his college experiences and how he transferred those skills into his workplace. Michael tells us how those very skills attributed to his successful navigation down the 72 flights of stairs to safety with his guide dog Roselyn. Michael led many others to safety that 11th day of September back in 2001 and shares part of that story with us here on Job Insights Extra. We previously interviewed Michael about his book, “Thunder Dog” and you can listen to that podcast on Blind Abilities.bringing-the-thunder-to-aira/ You can learn more about Michael Hingson on his web site www.MichaelHingson.com And follow Michael on Twitter @MHingson Here is a short bio taken from his web site: On September 11, 2001, a blind man escaped the World Trade Center by walking down 78 flights of stairs with his guide dog. Days later, America fell in love with Mike and Roselle and the special bond that helped them both survive one of the country’s darkest days. Immediately after the 9-11 tragedy, Michael was featured on the Larry King show five times. To quote Larry King… “This media exposure changed the course of Michael’s life and launched him into a speaking career that has spanned over a decade. He now travels the world as a keynote and inspirational speaker that can motivate audiences to action.” Thank you for listening. Follow Job Insights on Twitter @JobInsightsVIP Do you have any suggestions or feedback? Send the Job Insights Team an email Job Insights is part of the Blind Abilities Network. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Get the Free Blind Abilities App on the Google Play Store. Full Transcript Job Insights Extra #3: College Advice from Michael Hingson, Best Selling Author, Advocate and Inspirational Speaker. Transcript Provided [Music] Jeff: Job Insights is a podcast that is helping you find careers and gainful employment through innovations and opportunities. You can find the Job Insights podcast on BlindAbilities.com, part of the Blind Abilities Network, and as part of the Job Insights podcast we will be bringing you the Job Insights Extras, consisting of interviews, demonstrations, and news surrounding employment, careers, and jobs, with hosts Serina Gilbert and myself, Jeff Thompson. sAnd you can contact us by email at jobinsights@BlindAbilities.com, leave us some feedback or suggest some topics that we cover, on Twitter at Job Insights VIP. [Sound Effect] Micheal: Everyone just turned in ran as we heard this Rumble that became this deafening roar in like about a half a second which was tower two collapsing about a hundred yards away from our position. The airplane hit 18 floors above us on the other side of the building, we had no clue what had happened. [Sound Effect] Jeff: Those are the words of Michael Hingson, he's the author of Thunder Dog, a book about 9/11 where on September 11th 2001, a terroristic attack took down the World Trade Center towers. Michael happened to be in one of the towers and led a group of people along with his guide dog Roselle to safety. We did an entire podcast on this topic and we put a link in the show notes where you can find it on Blind Abilities. Once again we caught up with Michael Hingson and asked him the question about transition age students, what advice he would have for someone transitioning from high school to college to the workplace? Michael was so kind to share with us some advice and some of his experiences from his college days as well, so we hope you enjoyed this Job Insights Extra. Micheal: We have some unique advantages now and we have some real serious problems now compared to when I went to college. [Sound Effect] For high school kids going on, learn all that you can, learn to know yourself, learn skills. [Sound Effect] Jeff: And now, here's Michael Hingson. Micheal: I think that college is an adventure. I think that becoming more independent as most people will if you go to college and leave home to go to college live on campus or an apartment, but typically on campus, maybe not too far away from home, may be a long way from home, but that's an adventure and, and accept it and embrace it as an adventure first and foremost. Live every life moment to the best that you can, live to the fullest because you won't have that opportunity again. Everything that you do will be a memory but it will also be a learning experience for you. I know that when I went to college, went to the University of California-Irvine which was a hundred miles away from where I grew up. I lived on campus for three years and I remember a lot of what I did on campus because I just considered it a great adventure. We have some unique advantages now and we have some real serious problems now compared to when I went to college, the advantages are there's a lot of Technology, there are a lot more books available, and again if people aren't proficient in Braille, they ought to get proficient in Braille, but we have some disadvantages. Most colleges have an office for disabled students and they have these people who are hired to basically do everything for us, they hire our readers, we don't get to do that like we used to, which means that we lose the opportunity to develop a skill that will help us in the workforce. The skill is finding readers, finding readers that work for us not that work on the terms of the office for disabled students, and likewise, if we don't do well with them, we can fire them, we don't have that option nearly as much as we used to. So students need to use college to learn that independence and to learn those skills that will help them in whatever else they do in life. Braille is important because without the ability to truly read and write, people will not function well in college, much less when they leave College, they will not have the skills that they need to be able to compose good articulate relevant sentences and they won't spell as well and they just plain won't have had the opportunity that they really should get. So I think it's important that students in high school take advantage of all the things that are offered and learn to be self-reliant, and it doesn't mean you don't learn to ask for help, but learn to be self-reliant. I spent time at the World Trade Center learning where everything was, I walked around with a cane, I worked after a while to get, just to get lost, because by getting lost I obviously found someplace I didn't know before and it got to the point where I couldn't get lost in the World Trade Center, and as I loved to tell people, you could drug me and knock me out, and I wake up, and you've put me somewhere and I'll know where I am within just three seconds because I knew that complex that well. I did that in part because I kept thinking, what am I gonna do first emergency and how am I going to get out? It was the mid-atlantic region Sales Manager for my company that is as the leader of that office I had to be responsible for the people in the office, which means I had to know what to do in order to get them to do what needed to be done on what they had to do. I could not have done that if I didn't take the time to learn to be self-reliant and to learn to do whatever I need to do in any circumstance that I could. So for me every day I went in the World Trade Center I almost subconsciously thought, what am I gonna do if there's an emergency today? Well one day I guess I made it happen, and suddenly an emergency did occur, but I knew what to do, and that's why I didn't really panic. People have said to me, well you were so calm, I was because I knew what to do, and I also know myself well enough that, if something different had happened and suddenly it was a real crisis situation, well it was when Tower 2 was collapsing, I could deal with it or or I couldn't. You know, yeah we were going to survive or we weren't, but I knew that I could deal with whatever situation there was to the best of my ability and stay focused. So high school kids need to learn that, they need to spend that time, especially blind kids, I don't mean totally blind but I mean blind with eyesight, but kids just who don't see well enough to function as a fully sighted person, and I think that's the definition of blindness. You're blind when your eyesight is diminished to the point where you can't see well enough to function as a sighted person and you have to use alternative techniques. That includes Braille, and I keep emphasizing that because I think it's so important for people. So for high school kids going on, learn all that you can, learn to know yourself, learn skills and use them in college. When you go to college, don't learn how to just get from your dorm to the library, learn how to get around the campus, learn how to go from any point A to any point B. What I did after a while having learned that other kids did it on campus, was I learned where all the shortcuts were, that is through the steam tunnels that went underground and that you weren't supposed to use, but hey we all did because it cut the time to get from one side of the campus to the other by half, so we did it, and I learned how to do that as well as anyone else because I wanted to have those same opportunities. I didn't know just how to get from my dorm to computer science or physical sciences or whatever, I learned where every building was so that I could go wherever depending on what kind of class I, I had. I learned to make friends with faculty. I was, I never said Dan, but I knew Chancellor Dan Aldrich, and I would, I spent time in his office a couple times because he wanted to get to know me and I wanted to certainly get to know him to, to just understand him and and hopefully educate him a little bit more about me being blind. My academic adviser was the Dean of physical sciences, Fred Reines who was the discoverer of the subatomic particle of the neutrino, won a Nobel Prize for it, and he was the one who encouraged me to do that, he encouraged me to get to know the administrative staff, he said there will be time that they can assist you and and they may ask you things, but they'll never do it if you guys don't know each other, and I think that was an important lesson too. So again there's a lot, there's a lot to do when you get to be a blind college student, but it's worth doing all of that to make the experience better and to make sure that you have all the power and all the skills behind you that you need. Jeff: Michael do you have any favorite quotes that you would like to share with our listeners? Micheal: Well I think in Thunderdog especially, one of my favorite quotes and the one I use most often is, "don't let your sight get in the way of your vision", and I try to use that with sighted people a lot who talk about blindness and all that and they say, well you know, but, how can you do that? Well I'm doing it, don't lay your sight get in the way your vision right? When people tell me, well you don't have any vision, and I say, no I don't see, but I have lots of vision. Now I'm certainly creating a play on words, but still it's true. We often don't see beyond our eyeballs, and bottom line is that we have as much vision as the next group of people if given the opportunity to use it and again eyesight isn't what should hold us back so that's one of my favorite quotes. Another one and again I use it in Thunderdog is, because it's true with Roselle, and was true of others on September 11, 2001, "Sometimes being a hero is just doing your job", and you know, I was just doing my job, people say you're a hero, and if they do they do, but I was just doing what I needed to do and I was helping people get out and I got out and that's what we should do. But if it helps people to think that it, but, and if it will help them think more possibly about what, possibly about what we can all do then it's a worthwhile thing. [Sound Effect] Jeff: We've been speaking to Michael Hingson, number one book seller, author of "Thunderdog", inspirational speaker, advocate, and you can follow Michael on his website at Michaelhingson.com, and on Twitter at M Hingson, that's M H I N G S O N on Twitter. We hope you enjoyed this episode of Job Insights Extra and you can find all the Job Insights podcasts and the Job Insights Extras on Blind Abilities. You can find us on the web at www.blindabilities.com, on Twitter at Blind Abilities, and follow Job Insights on Twitter at Job Insights VIP. Download the free Blind Abilities app from the app store or the Google Play Store. Enable the Alexa skill just by saying enable Blind Abilities. [Music] Jeff: Once again, thanks for listening, we hope you enjoyed, and until next time, bye bye! And thank you Chee Chau for the beautiful music. Follow Chee Chau on Twitter at LCheeChau. [Multiple voices] When we share what we see through each other's eyes, We can then begin to bridge the Gap between the limited expectations and the realities of Blind Abilities. Jeff: For more podcast with the blindness perspective, check us out on the web at www.blindabilities.com, on twitter at BlindAbilities, download our app from the app store, Blind Abilities, that's two words, or send us an email at email@example.com, thanks for listening.
After the 9/11 attacks, a New York guide dog called Roselle was hailed as a hero for helping her owner safely down 78 flights of stairs and away from the Twin Towers before they collapsed. Simon Watts talks to Roselle's owner, Michael Hingson. PHOTO: Roselle and Michael Hingson, right, meeting a 9/11 rescue team (Getty Images)
Roselle was Michael Hingson's 5th guide dog; now retired, she can comfortably rest on her laurels. Michael and his canine companion were on the 73rd floor of the World Trade Center when the first plane hit on 9-11 and, together, they made their way to safety thanks to teamwork and trust. Hear Michael's incredible story and the lessons that apply to all of our lives on "Good Dog".Please click on the Pooch Pix page at GoodDogPodcast.com. We have photos of our dog friends who love the Good Dog Podcast. Send us a digital photo of your dog listening to the Good Dog Podcast on an iPod or you computer, along with the dog's name, your city and state and a caption for the photo. Send it to GoodDog@SmarterPodcasts.comIf you have a question that you'd like answered about your dog, write to us at GoodDog@SmarterPodcasts.comWe'd love your feedback, please fill out our Listener Survey at GoodDogPodcast.comSmarterPodcasts.com, Delivering Sound Advice.
Life After Blindness is joined by two very special guests this week. First to discuss the weeks news is Derek Daniel from Life After Sight… Read moreapple Rumors and Other News with Derek Daniel and Aira with Michael Hingson The post apple Rumors and Other News with Derek Daniel and Aira with Michael Hingson appeared first on Life After Blindness.
This week on the Life After Blindness Spotlight, I am happy to be joined by New York Times best-selling author and Director of Strategic Sales… Read moreLife After Blindness Spotlight interview with Michael Hingson The post Life After Blindness Spotlight interview with Michael Hingson appeared first on Life After Blindness.
Michael Hingson talks about his employment journey and how everything he has done in his past has led him to Aira. And that is what Michael brings to his new Strategic Sales position at Aira. He is not new to Aira as he has been involved for over 2 and a half years and understands completely how Aira brings instant access to information. Michael is well known for his Best Selling book titled, Thunder Dog. Telling the story about his experience surrounding the escape from Tower 1 during the September 11th terrorist attacks. Join Michael Hingson at the National Federation of the Blind convention in Orlando Florida and hear about what led him to the 74th floor of Tower 1 and his journey to Aira. You can read more about Michael Hingson on his web site and join his newsletter as well as find links for his books and news releases. You can find out more about Aira on the web and follow Aira on Twitter @Airaio Explore your world like never before From exploring new neighborhoods and restaurants in the city, to traveling the globe - Aira empowers the blind to experience their world and surroundings like never before. Accessible devices Aira's platform works on wearable devices such as Google Glass and Vuzix that can be paired with your smartphones. Real-time request The tiny camera mounted on your wearable device provides instant feedback so Aira Agents can safely guide you with any activity. Certified agents Our network of trained Aira Agents, who could even be one of your family or friends, are able to assist you whenever and wherever. Thank you for listening. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store.
Blind Abilities presents the second installment in their series on Aira, the visual Interpreter for the blind. In Part 1 we met Chancey Fleet, an Assistive Technology Professional and an Aira User. Today, our guests are: Aira Navigators Nicholas giudice, Michael Hingson and Cheryl spencer. We learn a lot more about Aira here as our guests share numerous experiences and add their unique perspective to the product. You can’t miss this fascinating look into this new and innovative product which is having a profound impact on the blindness community. Check out Part 1: An In-depth Look at Aira (Episode1) Meet Explorer Chancey Fleet You can find out more about Aira on the web. Thank you for listening. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store.
New York Times Best Selling Author and Motivational Speaker, Michael Hingson discusses his epic escape from the Twin Towers on 9/11 with his guide dog Roselle and his books, "Running With Roselle" and "Thunder Dog". Also, Nancy Hassel, Founder and President of American Pet Professionals discusses how to identify American made pet products.
How would you overcome extreme fear and panic and remain calm if you were in the World Trade Center's towering inferno on 9/11 and you were completely blind? Listen to a total triumph of trust in this horrific catastrophe as a blind man, Michael Hingson, describes his miraculous survival in the face of imminent death.
Join Marcie and Whistle as they welcome the Director and Co-Director of the new documentary Hero Dogs of 9/11 (Tanya Kelen and Kenn Bell) premiering on Animal Planet, September 10 at 8pm EST/PT, and three individuals (Michael Hingson, Gerald Lauber and Nancy Brooks) featured in this breathtaking documentary. These guests talk candidly about their riveting experiences on 9/11 and how their selfless working dogs saved their lives and the lives of countless others. Hear how these survivors describe their dogs as their unwavering best friends and protectors! Questions or Comments? Send them to: firstname.lastname@example.org. More details on this episode MP3 Podcast - Hero Dogs of 9/11 with Marcie Davis
How can a blind man ride a bicycle, drive a car, fly an airplane and get of the towering inferno on 911? Michael Hingson, author of Thunder Dog, the ambassador for the Braille Literacy Campaign, is a cum laude graduate of UC Irvine and has a master's degree in physics.