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Things discussed: Understand run-run-run when Zinter is in there. Sam: They didn't think he would play much. Vastardis! We were both down at him, but he had a game, was reading Ralph Holley well. The Henning TD was mostly Vastardis—Sam noted they also bluffed the DE with a feint from Vastardis. Graham Glasgow-esque job vs Holley. Filiaga didn't miss assignments. Good matchup for him. Ronnie Bell on his way to a Heisman before we lost him. We talk about That Catch! John O'Neill crew: Seth says it's seriously time to do something. Keep the woman, let her build her own crew. Every single down these guys are screwing something up. Breaktalk: Ron Hefley is playing for Kevin Kelly, the coach who doesn't punt. Washington talk: John Donovan sucks. He's got a 6'3” guy playing RT and a 6'8” guy playing G. Michigan defense: they're putting a LOT on their plates. Safeties look well-coached. Green can't plan zone. Vincent Gray can't play man, except he did well against WMU's fast guy. Seth pronounces UW names.

Surveillance footage reveals police assaulting an unarmed man on his own property. While the use of force in the video is shocking on its own, what is even more shocking is the fact that the state of Texas is currently threatening the victim with 10 years in prison. On this week's PAR, we take an in-depth look into the common practice of stacking charges to intimidate citizens into taking plea deals, as well as the lack of accountability for aggressive police tactics that violate people's civil rights. We also examine the possibility that police may have targeted the victim in question for previously posting a YouTube video that exposed excessive force.

ON TODAYS SHOW!!    Thank you for joining me on todays video! Today we talk about what I believe holds the key to being the most important part of our relationship to ourselves, and as a result the relationship to others. Using the mirror method to shift out of our toxic relationship cycle. What is it that we are trying to free ourselves from when we end a toxic relationship and look to enter into a new healthy relationship.. We are typically looking to rid our reality and our lives from all of the lying, pain and manipulation that we experienced in the relationship we were in... So we leave and begin to do one of two things.. We either run from the old relationship ranting and raving about all of the flaws of the other person and how they did this, that and the other thing TO you... and you are so happy to be finally free!!!.. The other thing we can do is look inside at what part of us was responsible for this relationships characteristics .. What made it a toxic relationship... and why do I keep finding myself in this toxic relationship cycle of misery and sadness... Here is the beautiful thing... And it may be challenging to hear... You can not run.. or hide from this cycle... and the more you blame the other humans in your relationships for what is happening... the more you will unconsciously repeat it .. Going through a cycle of "thinking you are all good now".... and finding a new person to enter into a relationship with.. only to unknowingly fall victim to this Universal uncovering loop.. The challenges, insecurities, arguments and toxic nature of your relationships... ALL exist within you... Period .. Before the ego begins to shout that it's not possible... Pre overcome its objection by becoming aware of this... Yes... there will be absolute direct evidence in your world of the "OTHERS" doing this.. saying this.. or behaving like "this"... in ALL of your relationships... continuously making it easier to point the finger outside of yourself.. But KNOW... Internally and on a soul level.. KNOW.... That these certain behaviors and patters of toxicity would exist if you... Weren't insecure about yourself.. didn't have unresolved trauma that you were hiding or completely unconscious to, understood that reality is a mirror of you in every way.. your thoughts beliefs and concepts of reality itself.. They are mirrored back to you.. and relationships are the perfect example. If you go inside of yourself between relationships with honesty... You will uncover and heal much of this energy.. and not bring it into a new relationship that you manifest ... and if you do notice signs of old cycles in your newly manifested relationship .. You will have new boundaries in place to protect you from the pattern repeating itself again.. Thus... stopping the toxic relationship cycle before it builds energetic and physical momentum in your life again... It is always from within first .. and then it is witnessed without... in your reality. See you inside the video!!! If you found any value in todays post please feel free to Share, Subscribe or Follow :) It truly does help the show!! Much Love Pat SUBSCRIBE TO LIKE ATTRACTS LIKE EVOLUTION ON YOUTUBE!!! I release perspective shifting, conscious expanding videos every week to help you navigate your Spiritual Awakening and find more peace, inspiration and clarity in your life! See you there! https://www.youtube.com/channel/UCv2e...    

Open calls, questions, and discussion with Matt Slick LIVE in the studio. Questions include---1- Why don't we use the punishments outlined in the Old Testament law---2- Should we pray for those whom God has given over to a depraved mind---3- Matt discusses the imprecatory psalms.--4- Is Shepherd's Church the same things as Shepherd's Chapel---5- A caller wanted to discuss more arguments for the post-tribulation rapture position.--6- A nontrinitarian caller wanted to debate.--7- What's the best way to get back to reading the Bible regularly---8- Why do some people baptize infants---9- Weren't many of the statements made by Job's friends about God good and correct-

Thanks to everyone who supports TMBH at patreon.com/thetmbhpodcast You're the reason we can all do this together! Discuss the episode here Music written and performed by Jeff Foote.

Elise is joined by her friend Michael Stahl to talk about time travel and season 2 episode 23 of Hannah Montana, "The Way We Almost Weren't." It's a very gimmick-heavy episode, as Miley casually gets struck by lightning, leading her to once again connect with her mother from beyond the grave. Meanwhile, Elise and Michael reminisce about the Wii Fit pad, pull out a map, continue to be angry about Billy Ray Cyrus's existence in the HMU, and engage in some light conjecture about butts and holes. Follow us on Twitter @pumpingupthepod and Instagram @pumpingupthepodcast! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/elise-eldridge/support

Weren't we here, in this global health crisis just last year? Here comes the replay Just as we were getting ready for end of COVID...here comes Delta Variant. And our plans to travel, dine out, attend public events may need to be put on hold and rescheduled. The burden of living under the COVID umbrella tests our ability to cope. YOU are not alone! Give a listen how Dr. Andrea and BB talk about this era of continuous change, how we can prepare for going forward by getting rid of habits that no longer serve us. What challenges are you experiencing dear listeners? Write us at: info@boomtalkmedia.com and let's start a conversation.

The uncut interview of Stephen Colbert's visit to Google's New York office. You can find Stephen's book on Google Play here: http://goo.gl/Jyujo. America Again: Re-Becoming the Greatness We Never Weren't is more of a coffee-table book, with large color pictures, and chapter photos that require the use of included 3-D glasses. It falls somewhere between I Am America and the Daily Show faux-textbooks America (The Book) and Earth (The Book), which used that organizing principle to their advantage. The premise follows the many apocalyptic views of the past four years, claiming America has gone off the rails and completely lost its way, and that only this book offers the true path to restore America's greatness. Which was never really gone, because it's America. The best idea America Again mocks is the one contained in its title. In particular, it skewers Newt Gingrich's 2011 book A Nation Like No Other, which claimed, "America's exceptional greatness is not based on that fact that we are the most powerful, most prosperous—and most generous—nation on earth. Rather, those things are the result of American Exceptionalism." That is one preposterously arrogant whopper, which America Again exploits as an illogical chicken/egg position. The subtle difference between a beneficial amount of pride and the unchecked belief in exceptionalism is ripe for mockery. Stephen Colbert has been playing Stephen T. Colbert since 2005. In those seven years, he's built an impressive mythology to his character, a funhouse mirror held up to shame all other egomaniacal pundits for their hubris. But while the shtick is still reliably funny on television, it doesn't translate as well into print, because a book doesn't have television's immediacy. There's no Super PAC plotline, just a bunch of chapters that respond to issues a bit too late. Colbert and his staff are still extraordinarily funny, but in reaching for a middle-of-the-road coffee table humor book, America Again finds the limits of their comedic talent. Hosted by Eric Schmidt Visit g.co/TalksAtGoogle/AmericaAgain to watch the video of this event.

August 8, 2021 Community is a blessing that serves the individual as well as the community they are in; especially if we understand ourselves to be part of the Body of God.

This episode is also available as a blog post: https://garycgibson.wordpress.com/2021/08/31/democrats-werent-really-serious-about-green-sustainable-reform-in-2020-election/ --- Support this podcast: https://anchor.fm/garrison-clifford-gibson/support

I have a special guest who will share and teach us a bit about changing careers and pivoting from one direction to another. Her name is Naya and I randomly discovered her YouTube page, TheBlackFemaleEngineer, one day cause the algorithm just knows what we are thinking about. I have been enjoying just listening to her share positive information on career development. Please join me in welcoming her to the show. Go check her out on YouTube and Instagram Check out the website for more information: ramblingmindshow.com/ Find me on more platforms: linktr.ee/kelechiwuaba If you have questions email me at kelechi@ramblingmindshow.com Join the Discord: discord.gg/4Qj2pQ4 Find me on all the socials below: www.instagram.com/ramblingmindshow/ youtube.com/leechimane twitter.com/kelechiwuaba --- Send in a voice message: https://anchor.fm/ramblingmind/message

Today’s podcast tries again to take up the ludicrous argument that our purpose in Afghanistan was to install a liberal democracy. We also talk about the labor shortage and the end of the eviction moratorium. And are movie theaters too loud? Give a listen.

Today's podcast tries again to take up the ludicrous argument that our purpose in Afghanistan was to install a liberal democracy. We also talk about the labor shortage and the end of the eviction moratorium. And are movie theaters too loud? Give a listen.

Less monologuing, more shooting. Josh Brown presents 7 Times Video Game Villains Would've Won (If They Weren't Idiots)... See acast.com/privacy for privacy and opt-out information.

As a youth, we just lived carefree and lived day by day. Of course we were told to be nice to people, look both ways, and wash your hands. However, for some reason as we got older and expectations of responsibility are to be expected, we weren't always told these things. See, some things we can say yes common sense, but other things if you aren't told, how do you know. I tell people to please remove their shoes prior to entering my house, or they can FaceTime us from outside. If you don't say please remove your shoes, how do they know? So lets touch upon this, plus talk about how there is only 8 more Sundays until HALLOWEEN!!!! Xx Deana --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/4Point0ingLife/message Support this podcast: https://anchor.fm/4Point0ingLife/support

Recorded October 18th 2019. Check out my YouTube & Twitch channel for live streams and other content.

Once again, we're back, and FOR REAL this time! Catching up and looking ahead.   Find Strongly Worded on the following Social Media platforms: Website: stronglywordedpod.com Merch: https://thestronglywordedpodcast.threadless.com/ IG: @stronglywordedpod Twitter: @StronglyWordedP Snapchat: Strongly_Worded Facebook: The Strongly Worded Pod Group Music Production and Vocals: Marshall "Max LaMont" Hamilton IG: @TheMaxLamont Cover Art: Samantha Shakes MadeByShakes.com IG: @MadeByShakes Special Thanks to Matty Russo

This week's pod is all about how to fail – and do it well… and fair warning, it's got some tough love in it! Now, many of us give up too easily and we complain about our perceived failures way too much, right? And we both know that what I teach is all about freedom -  to free your mind and free your life. The thing is: avoiding failure – having low failure resilience - is costing you your dreams, success, growth, learning, and expansion! When I see someone who is afraid to fail and not willing to take action (because a main reason why people don't take action is fear of failure), I see something amazing that is being put off, or that might never manifest. When I see someone indulging in excuses, blaming or pointing the finger I see no benefit – just that we are staying stuck. So today is about how you can increase your failure resilience. One of my superpowers is seeing what's possible for people, especially when they can't see it for themselves. And I really see a lot of people quit too early on their dreams. Many of us want to get out of debt… want to get healthy...want to have a more meaningful career… want better mental health...  But we also often want it to be easy! We want the result, but don't want to do the work. Or at least not do it when it ends up being more than we expected. We're afraid of the journey because it's probably going to be painful. But we ALL have been there. AND… we were born ready to fail! It's like babies falling over and over when they learn to walk. They HAVE to fall – its part of the learning. And think of where we'd all be if we gave up whenever we failed a bunch of times in a row. None of us would walk or eat. For realz. So even though the grit is innate in us, somehow it gets deconditioned. We start to worry about what people think. We think failure is a permanent part of who we fundamentally are, and that it somehow defines our worth. And we're even taught to avoid it, like in school when we're taught that a failing grade somehow means you aren't good enough. Learning how to fail starts with changing what failure means. Instead of it meaning something about who we are, about our worth, it can be just an example of the thoughts we have about a result we create. “I failed” is a thought. Not a fact, no matter how much we think it's a fact. I don't care if you got divorced. Didn't get the job. Weren't accepted to the grad school of your choice. It's not failure unless – until - we think of it that way. The next step is to figure out how to get it done. And how do we do that? By taking action. Sure, there are places in life where it might be helpful for an expert to tell you what to do or give you the answers. But you can't wait for someone to tell you when it comes to the really important decisions in your life. That's all you. And we have to do things to get clear. To get unstuck. Otherwise, if we're just “deciding” about something, we are just avoiding the possibility of failure. And you can't have a major life shift without doing. Clarity through action. Learning through action. And yes… that means lots of failure. Remember: failure is not factual. Failure is a result we created with action or inaction, and “feeling like a failure” is the result of a thought we had about a result we created, which is totally optional. So saying, “I failed” is actually a thought. It feels like a fact - we didn't get the job. We weren't accepted into the program. We didn't get pregnant. We filed for divorce. Those are facts. Failure is a thought.  So, are you all in on your dreams? It's one thing to be asked, “What would you do if you could not fail?” But it's a whole new level when you're asked, “What are you willing to do even if you know you'll fail?” That's what I want to talk with you about today. “What are you willing to do even if you know you'll fail?” Then do that. Go for it. Try. Don't be confused. Pick something. DO it. Then if it doesn't work out, do something else or do it differently. Tweak it. Go out there, rebels, and find out what's possible for you. In this episode you will learn:// What failure actually IS and why we're so afraid of it (hint: it's not what you think!)// Why we must fail in order to succeed, and what happens when we avoid it// How to increase your failure resilience  Resources:This week's pod is all about how to fail – and do it well… and fair warning, it's got some tough love in it! Now, many of us give up too easily and we complain about our perceived failures way too much, right? And we both know that what I teach is all about freedom -  to free your mind and free your life. The thing is: avoiding failure – having low failure resilience - is costing you your dreams, success, growth, learning, and expansion! When I see someone who is afraid to fail and not willing to take action (because a main reason why people don't take action is fear of failure), I see something amazing that is being put off, or that might never manifest. When I see someone indulging in excuses, blaming or pointing the finger I see no benefit – just that we are staying stuck. So today is about how you can increase your failure resilience. One of my superpowers is seeing what's possible for people, especially when they can't see it for themselves. And I really see a lot of people quit too early on their dreams. Many of us want to get out of debt… want to get healthy...want to have a more meaningful career… want better mental health...  But we also often want it to be easy! We want the result, but don't want to do the work. Or at least not do it when it ends up being more than we expected. We're afraid of the journey because it's probably going to be painful. But we ALL have been there. AND… we were born ready to fail! It's like babies falling over and over when they learn to walk. They HAVE to fall – its part of the learning. And think of where we'd all be if we gave up whenever we failed a bunch of times in a row. None of us would walk or eat. For realz. So even though the grit is innate in us, somehow it gets deconditioned. We start to worry about what people think. We think failure is a permanent part of who we fundamentally are, and that it somehow defines our worth. And we're even taught to avoid it, like in school when we're taught that a failing grade somehow means you aren't good enough. Learning how to fail starts with changing what failure means. Instead of it meaning something about who we are, about our worth, it can be just an example of the thoughts we have about a result we create. “I failed” is a thought. Not a fact, no matter how much we think it's a fact. I don't care if you got divorced. Didn't get the job. Weren't accepted to the grad school of your choice. It's not failure unless – until - we think of it that way. The next step is to figure out how to get it done. And how do we do that? By taking action. Sure, there are places in life where it might be helpful for an expert to tell you what to do or give you the answers. But you can't wait for someone to tell you when it comes to the really important decisions in your life. That's all you. And we have to do things to get clear. To get unstuck. Otherwise, if we're just “deciding” about something, we are just avoiding the possibility of failure. And you can't have a major life shift without doing. Clarity through action. Learning through action. And yes… that means lots of failure. Remember: failure is not factual. Failure is a result we created with action or inaction, and “feeling like a failure” is the result of a thought we had about a result we created, which is totally optional. So saying, “I failed” is actually a thought. It feels like a fact - we didn't get the job. We weren't accepted into the program. We didn't get pregnant. We filed for divorce. Those are facts. Failure is a thought.  So, are you all in on your dreams? It's one thing to be asked, “What would you do if you could not fail?” But it's a whole new level when you're asked, “What are you willing to do even if you know you'll fail?” That's what I want to talk with you about today. “What are you willing to do even if you know you'll fail?” Then do that. Go for it. Try. Don't be confused. Pick something. DO it. Then if it doesn't work out, do something else or do it differently. Tweak it. Go out there, rebels, and find out what's possible for you. In this episode you will learn:// What failure actually IS and why we're so afraid of it (hint: it's not what you think!)// Why we must fail in order to succeed, and what happens when we avoid it// How to increase your failure resilience  Resources:// Check out Episode 18, How to Coach Yourself: Applied Mindfulness// Check out Episode 62, Commitment and How to Take Massive Action// Want to join us for 6 months of magic and adventures in the Adventure Mastermind? Of course! Head to www.AdventureMastermind.com - applications open soon// If you're new to the squad, grab the starter kit I created at RebelBuddhist.com. It has all you need to start creating a life of more freedom, adventure, and purpose. You'll get access to the private Facebook group where you can ask me questions! Once you join, there's also a weekly FB live called Wake the F*ck Up Wednesday, where you can ask questions that come up as you do this work – in all parts of your life.// If you're interested in finding out more about how to free your mind and free your life, join Freedom School. Enrollment is open, and we are diving DEEP into ways to cultivate clarity and courage so you can create your best life. There are also some sweet bonus courses for you there. It will set you up to live the best version of you in the year to come. Learn more at JoinFreedomSchool.com.// Want to join us for 6 months of magic and adventures in the Adventure Mastermind? Of course! Head to www.AdventureMastermind.com - applications open soon// If you're new to the squad, grab the starter kit I created at RebelBuddhist.com. It has all you need to start creating a life of more freedom, adventure, and purpose. You'll get access to the private Facebook group where you can ask me questions! Once you join, there's also a weekly FB live called Wake the F*ck Up Wednesday, where you can ask questions that come up as you do this work – in all parts of your life.// If you're interested in finding out more about how to free your mind and free your life, join Freedom School. Enrollment is open, and we are diving DEEP into ways to cultivate clarity and courage so you can create your best life. There are also some sweet bonus courses for you there. It will set you up to live the best version of you in the year to come. Learn more at JoinFreedomSchool.com.

Holding police accountable requires defending the First Amendment right to put them on camera. This is why Philip Turner, known on YouTube as The Battousai, fought to solidify that right in Turner v. Driver, a 2017 case decided by the US Court of Appeals for the Fifth Circuit. However, a shocking video shows Texas police ignoring the law, detaining Turner, and confiscating his video equipment. What the officers didn't realize is that the case law resulting from the Turner v. Driver decision not only protects citizens' right to film the police, but was named after the very man whose rights they were violating!Help us continue producing radically independent news and in-depth analysis by following us and making a small donation: Donate: https://therealnews.com/donate-ytSign up for our newsletter: https://therealnews.com/nl-ytLike us on Facebook: https://facebook.com/therealnewsFollow us on Twitter: https://twitter.com/therealnews#firstamendment #policeaccountabilityreport #auditor

Padres radio play-by-play man Jesse Agler made his weekly appearance with Ben & Woods on Tuesday morning! Listen here as Jesse talks about Fernando Tatis Jr playing in the outfield, his thoughts on the team signing Jake Arrieta to a minor league contract, concerns over the starting rotation, and MUCH more! See omnystudio.com/listener for privacy information.

Jungle's single “Keep Moving” has been the top played song on KEXP so far in 2021. The British duo has just released their third album, 'Loving in Stereo.' Sound & Vision's Emily Fox caught up with Jungle's Josh Lloyd-Watson about how the album came together. He said the previous Jungle records seem like a demo of this record.   “This is like a grander realization of some of those sonics and ideas,” Lloyd-Watson says. “It's just rawer than we've ever been on record and I think it's like, ‘why weren't we like this before'?”  Support the show: https://www.kexp.org/sound/ See omnystudio.com/listener for privacy information.

The latest data from the U.S. Census Bureau might create the impression that America just became more diverse, but we may have been that way all along. We’ll break down some of the census numbers. Also, guest host Meghan McCarty Carino, who’s feeling a little less hollowed out today, discusses what we can learn from Native Americans’ high COVID-19 vaccination rates. Then, the hosts get all smiley and talk about LeVar Burton’s future post-“Jeopardy!” and what happened when a celebrity spotted a bear inside a grocery store. Here’s everything we talked about: “2020 Census Statistics Highlight Local Population Changes and Nation’s Racial and Ethnic Diversity” from the U.S. Census Bureau  “LGBT Community Harder Hit by Economic Impact of the Pandemic” from the U.S. Census Bureau “Despite obstacles, Native Americans have the nation's highest COVID-19 vaccination rate” from The Los Angeles Times “Ava DuVernay Wants to Create a Show for LeVar Burton After His ‘Jeopardy!’ Heartbreak” from TV Insider “Tisha Campbell Encounters Wild Bear Inside California Supermarket – and Has Video to Prove It!” from People Join us on YouTube Fridays at 3:30 p.m. Pacific/6:30 p.m. Eastern for our live happy hour episode! Subscribe to our channel and sign up for notifications so you don't miss it.

The latest data from the U.S. Census Bureau might create the impression that America just became more diverse, but we may have been that way all along. We’ll break down some of the census numbers. Also, guest host Meghan McCarty Carino, who’s feeling a little less hollowed out today, discusses what we can learn from Native Americans’ high COVID-19 vaccination rates. Then, the hosts get all smiley and talk about LeVar Burton’s future post-“Jeopardy!” and what happened when a celebrity spotted a bear inside a grocery store. Here’s everything we talked about: “2020 Census Statistics Highlight Local Population Changes and Nation’s Racial and Ethnic Diversity” from the U.S. Census Bureau  “LGBT Community Harder Hit by Economic Impact of the Pandemic” from the U.S. Census Bureau “Despite obstacles, Native Americans have the nation's highest COVID-19 vaccination rate” from The Los Angeles Times “Ava DuVernay Wants to Create a Show for LeVar Burton After His ‘Jeopardy!’ Heartbreak” from TV Insider “Tisha Campbell Encounters Wild Bear Inside California Supermarket – and Has Video to Prove It!” from People Join us on YouTube Fridays at 3:30 p.m. Pacific/6:30 p.m. Eastern for our live happy hour episode! Subscribe to our channel and sign up for notifications so you don't miss it.

It will surely bruise your ego to be rejected by someone you weren't even so sure about, but what should you do? Should you hate him? Find out in this episode of Single Smart Female   LISTEN HERE:   Important Links and Mentions in this Episode: How do you effectively Mantourage Date™? Want to surprise […] The post 250 Rejected By Someone You Weren't Even Sure About? – WTF? Dating Advice With Single Smart Female appeared first on Have Him Your Way with Jenn Burton.

Aug 8, 2021“If it weren't for sin”1 John 7-10Guest Speaker, Dick Lincoln 

They were cramps until they WEREN'T. Join us in listening to our favorite Sex Therapist Mary Frank tell us how her baby girl came charging into the world! They are legit lucky they made it to the birth center in time. Such a good story you don't want to miss out!Connect with Mary!https://mfranktherapy.commfranktherapy@gmail.comAnd connect with us on social media!!https://www.instagram.com/inthefamilywaypodcast/https://www.facebook.com/InTheFamilyWayPodcast

Professor Marla Mitchell-Cichon is an attorney, advocate, and criminal justice expert who has helped facilitate the release of seven wrongfully convicted Michiganders. As Executive Director of the WMU-Cooley Law Innocence Project, she and her team, largely consisting of law students, work to secure the release of factually innocent people solely through post-conviction DNA evidence, the only innocence organization in the state of Michigan to do so. To date, the WMU-Cooley Law Innocence Project has screened over 5,800 cases, several of which are actively being prepared for court. In this compelling, all-new episode of Open Mike, Marla discusses her 18-year-long work on the wrongful conviction of Gary Poole, a Michigan man who was falsely accused of murder and spent 32 years behind bars. Tune in to learn how she helped get him exonerated, how we can best protect ourselves if wrongly accused of a crime, and how WMU-Cooley Law Innocent Project can help if someone you know is falsely incarcerated! Show Notes [00:24] Background and bio of Marla Mitchell-Cichon.   [00:43] Marla, welcome to Open Mike!   [01:11] Can you tell us a little about the Western Michigan University Cooley Law Innocence Project?   [01:47] Most Innocence Clinics focus on cases without DNA or have a mixture of cases where DNA may or may not be involved. WMU Cooley's only takes on cases where there is a DNA component.    [02:47] What role do the students play at the Innocence Project?   [03:31] How did you personally become interested in helping the wrongfully convicted?   [04:14] The WMU-Cooley Law Innocence Project has helped a number of people, including Kenny Wyniemko who was on several of our episodes, including our 100th Episode Special. How gratifying is it when you're able to free an innocent person?   [05:19] I'm familiar with your work, specifically the case of Gilbert Poole… how did he become a suspect in that case?   [06:59] Weren't there cigarette butts and underwear that weren't run through DNA testing prior to the trial?   [08:38] DNA is one of the best tools to prove innocence… but it's performed by people, and people can make mistakes.   [10:38] Bite mark evidence has never been scientific, yet it's a very common forensic practice that prosecutors lean on to convict people.   [15:16] Contrary to popular belief, hair samples aren't scientifically accurate, unless the piece of hair has a root attached to it.   [16:51] In Mr. Poole's case, can you discuss the fingernail evidence that excluded his culpability?   [18:33] When you get involved in the Poole case, what eventually led to you convincing the state Attorney General's integrity unit to make the motion to release?   [23:31] When you have a criminal trial, that is the only opportunity you have to put the facts on a court record. Once that record is made, most of the time, any reviewing court will be limited to reviewing what's on the record.   [24:31] Now that these conviction integrity units are around, you went to them… what was the smoking gun that allowed you to convince them everyone got it wrong?   [26:36] In Poole's case, no one actually saw who killed the victim. Poole was never put in a line-up or independent identified. The government also introduced a composite drawing that was created after Poole had been arrested.   [27:29] Will Gilbert be compensated for the time he spent in prison?   [28:40] Michigan Attorney General Dana Nessel and members from her office attended Mr. Poole's release reception and sincerely apologized for the struggles he unjustly experienced.   [30:58] There are still so many innocent people in prison. What can we, as a society, do to help the wrongfully convicted?   [32:21] Make sure to check out the WMU-Cooley Law Innocence Project's website for more information on the cases we discussed in this episode!   [32:47] Eighteen years of dedication on this case, Marla. It's frankly mind-boggling to me. I commend you, I respect you, and we're lucky to have you working on behalf of those whose voices have been silenced.   [33:31] If you have a loved one in prison, or are in prison yourself, the WMU-Cooley Law Innocence Project only accept inquiries and applications from the individuals who are incarcerated. Write directly to their office for assistance!   [33:58] Marla Mitchell-Cichon, thank you for being on Open Mike! I hope to talk to you again. [34:06] What a smart person, and what an incredible clinic she and her students run! Visit their website if you want to donate, educate yourself, or contact them for help. Thank you for being here on Open Mike! Like, subscribe, share, spread the word on this crucial issue. We'll see you next time!

Dennis Lin discussed the Padres moves at the deadline, their inability to find a starting pitcher, what happened with the presumed Max Scherzer trade, how much $$ they were willing to absorb of Eric Homser & the gap in the NL West.

In this episode: Ike and Luis discuss Space Jam: A New Legacy, the best basketball movies of all time, and the NBA finals/draft/etc. Giannis gets his flowers. 

Mahesh Ram is a serial founder and entrepreneur and he's currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in over 120 countries. GlobalEnglish was later acquired by the Pearson PLC. He previously held CTO roles at Thomson Reuters.   Questions   Could you just tell us a little bit about your journey? How it is that you ended up in this world of customer experience automation? Can you tell us a little bit about Solvvy? So a big part of artificial intelligence is natural language processing, could you just break down what that really is to our listeners so that they can understand and maybe even get a better connection with maybe how this could work in their business? A business is really looking to try and find a way to have more automation in their business. What's maybe one or two things that you think they could start off doing if they're at ground zero, they have no automation. Where can they start to try to get their business on level one of trying to get automated and have their customers come on board? Could you share with us what is the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that have had really great impact on you, it could be a book that you read recently, or even one that you read a very long time ago, but it still has a great impact on you. Could you share also share with us what's one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, because it kind of helps to get you back on track, or just get you going if you get derailed for any reason? Do you have one of those?   Highlights   Mahesh's Journey   Mahesh shared that he thinks the whole area of customer experience is one that always fascinated him, his entire career has been about automating complexity. And by taking very complex things and turning them into easier, better, more frictionless experiences and that's been true for whether that's online education or legal and tax compliance. But when he thinks about customer experience, it's the thing that impacts every single one of us, all of us have great experiences we can talk about with brands and we have those very poor experiences we talk about with brands and we make decisions based on those things. And he's no different than everybody else, than their customers.   And so, when he saw the potential for the technology to truly deliver a better experience at scale, he was hooked. When he saw that the incredibly powerful PhD work that his co-founders had done that enabled the ability to deliver this incredible customer experience at scale, he just couldn't resist because as a CEO, he has often seen that they're just not good enough at this. So that's what motivated him and that's what excites him about what they're doing.   What is Solvvy About?     Me: All right. So can you tell us a little bit about Solvvy? I know you mentioned in your bio that you are currently at Solvvy and Solvvy is about CX automated platforms and basically powering customer experiences. Just in in real word terms so our listeners that are listening, whether they are managers, or business owners of small or medium businesses, they can get a better understanding of what you do could possibly influence what they do to enhance frictionless experiences for their customers.   Mahesh shared that there's a famous book called The Effortless Experience that he thinks described very nicely what they're trying to do, but at Solvvy, they built a powerful SaaS platform, it's a solution that takes machine learning and natural language processing, natural language understanding at its core, but delivers an end user or consumer experience that allows every one of us as consumers to interact with the brand in a way to get self-service automation sometimes, other times get the right journey, be able to get to the right agent at the right time. But the way they like to think about it is allowing any brand in the world at scale to deliver what they think of is like concierge level journey. Imagine if the system understood you, it knows what you want, you just talked to it and it tells you where you need to go. Sometimes it provides you an immediate answer, other times it has to ask you some follow up questions because it needs a little more information from you in order to pinpoint either the right answer or get you to the right agent.   And you can imagine how this can be scaled across a global footprint, across the world. Their customers are B2B and B2C companies that have hundreds and millions of end users. But they're serving two customers, if you will, they're serving the companies that buy and implement them but ultimately, their end customer is their consumer, their end user and can they (Solvvy) deliver an intelligent solution like sometimes it's in the form of a chatbot, other times it's in the form of taking them on a journey and taking them to the right agent. But that's what they do. They made it really simple to implement something that's very complex under the hood, but it's very simple for companies to implement and it delivers an immediate ROI to the business and better experience for the user.   Me: Does your company primarily work with a particular type of industry like retail? Or is it more service based kind of organizations? Could you give an example of maybe one of your clients that has seen success as a result of this approach?   Mahesh shared that first of all they work across a wide number of verticals, both B2B and B2C. But he would say some of their strongest verticals are things like ecommerce, not so much pure physical retail, but oftentimes the ecommerce arm of a retail business, FinTech. So consumer FinTech and banking, a good example would be a consumer finance banking application stash, which many people have used, millions of users use them. They work with brands like Ring - the home doorbell, home alarm, home security company, which is now part of Amazon. These are some of the companies. So it's a wide spectrum of companies but typically it's a situation where he as an end user of a product or service, have adopted that product or service, but have questions about how to get the most out of it. And sometimes that can be simple, that can be he's an ecommerce customer and he has ordered something and he wants to cancel something or he wants to see where it is, he's wondering why there's a delay.   Other times, it might be something like he bought a device and he doesn't know how to make it work with his iPhone, we've all had that experience. And in both those situations, Solvvy can understand the issue as expressed by the user in everyday natural language, and then be able to connect the user to the right solution that could be a stepwise guide an answer, it could be in some cases, collecting more information and giving it to the agent who can then help you 3 to 10 times faster than they could. So that those are some examples of companies they work with, that it's a pretty broad spectrum. They even work in healthcare, they work with Calm, which is one of the leading meditation apps, many of your users, entrepreneurs may be using that to do meditation and peace of mind. Wonderful application, they support their end users. So it ranges across a wide range of industries.   What is Natural Language Processing?   Me: So a big part of artificial intelligence is natural language processing. And I know for the average person, that may sound like really high level, could you just break down what that really is to our listeners so that they can understand and maybe even get a better connection with maybe how this could work in their business?   Mahesh shared that the way to simplify the complex, obviously, natural language processing is a deep science and there's 10s of 1000s of research papers and PhD thesis on this, but he'll simplify it because he thinks at the end of the day, as consumers, it boils down to one thing is the ability to understand, in the customer experience space, it's the ability to understand when a user expresses an issue or what we think of as an intent.   So, you might say, “I bought the jeans last week, they don't fit me, please help.” And if you have enough data about prior examples of that, you can quickly learn, the machine learning can actually learn that the natural language expression in that case is likely a call to say, “Hey, can I return or exchange this?” Nowhere is the word return or exchange used. So he thinks natural language understanding in context of customer experience is about understanding how people in that business or in that problem area express issues, they often don't use the words that the companies use, they may not use the word return or exchange, they say, “I want to give this back.”   So NLU (Natural Language Understanding) is the technology that allows you to move away from that kind of keyword dependency and understand the core intent of what the user is doing.   And the way you do that is you actually train on the prior data, because chances are most businesses have had 1000s, if not hundreds of 1000s of people asking similar questions before. And the machine learning can actually learn how real users express real issues and start to get better at detecting that as soon as they finish typing something in or speaking something.   And we're all familiar with Alexa, and it has a specific set of natural language understanding where you can ask what's the weather and it's been trained to understand those words, is it going to rain today? And it knows to answer you with an answer and tell you to take an umbrella. So that's an example of NLU that most people would understand but in the context of customer experience, it's very much about understanding that businesses specific natural language.   Tips for Implementing Automation in Your Business   Me: So let's say we have some listeners who their business, let me give you an example. Let's say for example, it is a pastry business and she or he may have an outlet where customers can come and pick up little pastries like cupcakes or a slice of bread pudding or whatever the case is. And they're really looking to try and find a way to have more automation in their business. What's maybe one or two things that you think they could start off doing if they're at ground zero, they have no automation. Where can they start to try to get their business on level one of trying to get automated and have their customers come on board?   Mahesh stated that he thinks the first thing he thinks if you think about foundational principles, it's first of all, let's make sure that we collect all that information in a place where you make sure that you answer it, that you keep track of it, that you have some history of what's happened with that user.   And so typically, you would use some sort of a simple support CRM business. They partner with companies like Zendesk, Freshdesk, and others. And those are pretty simple to implement, they don't really require a lot of deep technology to implement a simple implementation.   And that allows you to then say, “Okay, Yanique called me on Tuesday asking about the status of her pastry order. And I need to get back to her.” It keeps track of it and if you come back a week later, he might know that you asked about this last week. And so, he might start his conversation with you by saying, “Is this about the pastry order you placed last week?”, So he has some context.   So he thinks first thing is to put a simple system in place, there's lightweight systems, there's inexpensive systems, they don't cost a lot of money. And typically, you can scale up or down depending on how many resources you have. So that, he thinks is first things first.   Second thing is, he thinks a lot of businesses would just benefit from writing some simple content, and other things on their websites to be able to answer the most frequently asked questions. So pay attention, once you're starting to track what people are asking, you should then be able to go back and say, let me write an article about how do I customize a cake. Or if I order a bulk order of pastries, do I get a discount? These might be common questions that you see in the data that you see, after you see this is coming up over and over. So that would be like a starting point, you'd start with some sort of a knowledge base so people can find the answer for themselves because most people don't want to wait for your team, especially if you have a small team, it might take 24 hours for you to answer that question about a bulk order, well, you might have lost the order by that time.   So you're better off letting the customer get the help they need. And that goes to the third thing, which is then the third thing is they work with OpenTable. You're familiar with OpenTable, people make reservations at any restaurant, hundreds of 1000s of restaurants around the world. And they serve two audiences, as a consumer if you want to book a table at a fancy restaurant, perhaps in San Francisco, but also the restaurant owner who has to then control some of those back end tools. And they provide a whole range of tools.   But imagine an experience where that restaurant owner can interact with technology to be able to change their hours or modify frequently asked questions. So, that's where they often come in is that they end up giving brands a way to automate even more complex things.   So if you say, “Hey, I want to customize my cake.” the Natural Language Understanding can actually understand that or maybe you don't say customized, “I want to order a special cake for my niece. And I want it to say something very unique.” Something like that and nowhere would he use the word customized. I could come up to you and say, “Great, looks like you want to customize the cake. We have these options for you, which one do you want.”   And take you down the path and actually collect all that information and say, “I've got everything I need, somebody will get back to you within an hour with an ETA on when this cake will be ready for you. Does that make sense?”   And imagine that experience in 35-40 seconds, he might have actually gotten your order right. And he'll still handed off to a human being because somebody still has to bake the cake. But at that point, he's such a delighted consumer that maybe he'll order a little extra. Maybe at that point, you present him with an offer and say, “If you want to order a dozen cookies for the other guests, there's a special offer 10% off right now.” So he thinks if you think about automation, it's not about putting a blocker in front of the user, it's about automating things that otherwise they'd have to wait too long for.   App, Website or Tool that Mahesh Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Mahesh stated that that's a great question. He thinks for them, because they've gone completely virtual right due to the pandemic, so everybody's virtual. So he thinks it would be tempting to say an online meeting tool like Zoom. But he actually thinks that the most indispensable tool is probably something like Slack because it's a communication vehicle for everyone to share information and ideas.   And what they've done which is nice with Slack is they've used some of the third party bots and applications inside Slack to do things like give praise to someone. It makes it easy to give praise and it shows up in Slack, everyone can read it, it also then writes it automatically to the performance management system. So it's a great way to motivate your employees or help people motivate one another for great work, “Hey, Yanique did a great job today on this, she made it possible for me to help this customer.”   It makes it easy to just go into Slack and give her praise. That's one example. You can share documents; you can even do video calls in Slack. So, it's a pretty powerful tool, he's sure other people use other things like it. But that's one that he would say it's been very, very crucial for them.   Books That Have Had the Greatest Impact on Mahesh   When asked about books that had a great impact, Mahesh shared that one book is very personal. His grandfather lived in India, grew up in India, he had spent most of his career in the public service. But he's very interested in music and after the age of about 60, he decided to become a music and dance critic. And he started writing and then actually became a well-known critic and musicologist in one of the major newspapers of India.   And at the age of 88, his grandfather decided to write a book. He wrote a book on music and musicians and just his recollections and opinions. And it turned out to be a really, really well received book and got a lot of critical praise at the age of 88. He thinks that to him, it was less about the book and more about the fact that his lifelong passion for learning had never stopped. And so, it's as much the book as the writing of the book as the book itself, it's both. So that was one.   The second one, which he thinks has become more and more relevant as a book he has probably read three times. It's a three volume, very heavy, long trilogy called Parting the Waters: America in the King Years 1954-63, written by a man named Taylor Branch, and it's kind of the entire lifespan of Martin Luther King and it's probably about 2000 pages total.   So it's not light reading. But it talks about all of the ups and downs of the civil rights movement, the great triumphs, and then of course, later in his life some of his regrets and so on, and so on. And he thinks it really comes home when you think about the events of the last couple of years and what's going on in the world, you realize that these struggles, the great struggles don't have easy answers and solutions don't just emerge and everything is great.   Things have a way of taking far longer and being much more difficult than you ever imagined when you started. Ideals are what carry you through but even, there's a lot of frustration you have to overcome whether that through in business or in social life. So those are two. And then for fun, he thinks one that he always like reading, it's light reading is Calvin and Hobbes a cartoon strip, because he just thinks it reminds him that at the end of the day, we all take ourselves way too seriously.   Me: That's so true. And life is so short, we really have to enjoy laughter.   What Mahesh is Really Excited About Now!   Mahesh shared that they're working on so many incredibly exciting things in the business. He'll choose one or two that he thinks excites him the most. The first thing is what he calls the Omni-Channel experience. Take the example of the pastry shop, he thinks they're just now entering in the United States, the notion of a truly omni-channel experience where businesses have to meet consumers where they live.   It's no longer reasonable to expect customers to come to your website. They live in Instagram, they live in Snapchat, they live in WhatsApp and this has already happened in other markets like in China, you have WeChat and India WhatsApp is very, very strong. And if he wants to order a pizza from Domino's in India, he's just as likely to use WhatsApp as I am to go to www.dominos.com.   But in North America, that's just now happening, it's just happening where brands have to be creating really strong presence but the problem is there isn't one thing. It isn't like he can just build for WhatsApp, on a Monday, he might choose to interact with the pastry shop mentioned on Facebook Messenger. On Tuesday, he might want to go into WhatsApp and place an order for a cake. On Wednesday, he might go to the store brand to the website and try to order it. And it could change if two users might have two different things.   So brands have to be in all these places. But he can't have different things going on in those sites. If he asked you what's the price to customize the cake, and you give him three different answers on three different channels, that's a real problem, consumers get really annoyed.   So he thinks what they're doing at Solvvy, which is really exciting, is they're making it possible for businesses to build the intelligent layer once in the platform, and then deliver on any of these channels they choose with the same consistency. So if you come in on a Monday and say, “I want to return the shoes that I bought on Facebook Messenger.” They'll take you through that entire experience and get to get it returned and connect you to an agent. But on Wednesday, you come back and ask “Where's my order on the company's website?” They'll be able to answer that question just as accurately on that thing. So the consistency across platforms.   So it's consistent and personalized so it knows enough to ask Yanique for her email address and look it up and tell you exactly where your order is, that kind of personalization automated is critical.   And then he thinks that goes to the second piece, which is what excites him more than anything is the ability to deliver a truly personalized experience. Think about yourself or anybody in the audience, when you buy a product or service, the experience you have in the first week, maybe the first 10 days, maybe the first 30 days, if it's a piece of software is so crucial. How well you use it, how well you get acclimated to it, determines how happy you are with it. So they think at Solvvy, how do they enable brands to be able to deliver that kind of support and on boarding and guidance to say a first 30-day user, it's different than for a user who has been with the brand for 6 to 12 months and do that at scale, do that for millions of people.   So a good example would be they work with a very large meal kit delivery service, they deliver meals to your home. And he can deliver a different experience for someone who's ordering their very first meal, that's a little bit more hand holding, a little bit more like, “Hey, did everything come as you expected?” Because they're not used to some of the things about unpacking the ice and doing these things. But if somebody who ordered 12 meals in the last 2 months, he probably don't want to waste their time asking them if they know how to unpack the ice, he wants to ask them if they're looking for new recipes.   So the ability to do that at a massive scale, because you can't do that one by one, but technology allows you to say, I'm going to do that for everybody who's a first 30-day user is going to get this experience. So those are the kinds of things, so personalization and omni-channel are the two things that he thinks really, really excites him about the business.   Me: Two things came to mind when you were speaking just now. So the first thing you mentioned was omni-channel and I personally as a customer, I'm trying to wonder if there's no technology out there that let's say, for example, utilities is something we all have to pay every month, let's say our electricity bills, and you may talk to your electricity company, you may not talk to them very often, but there are times when you do have to interface with them. So let's say for example, you reach out to them on Twitter messenger because there was a power outage in your area and they communicated and said, okay, they've sent their engineers to sort it out and we should get service restored within X amount of time. And then four months later, you may need to contact them because you're trying to pay a bill, you're trying to use their platform to pay the bill, but you're having some challenges and when you call them on the phone, you can't get them, it would be good to know that they're able to connect those experiences. So they would say to you, “Oh, hi, Miss Grant, we haven't heard from you in four months, how have things been?” Because then it shows that they're paying attention to the last time someone was in contact with you, even if it wasn't the same agent that you dealt with four months ago. Is that possible?   Mahesh shared that it's not only possible, they're doing that all the time. There's kind of a divide in the middle, which is whether I know who you are, I don't right. Oftentimes, if you're going to an ecommerce site, you go to www.nike.com, you're probably not identifying yourself, and you may not want to identify yourself, you may not want them to know that it's Yanique.   But if you have an existing relationship with the brand, you still might come to the website of the utility company and not identify yourself but based on the type of question you're asking, they might say, “In order to help you, you'll have to identify yourself.” But he doesn't want to give that to you until he realizes you need that.   So, then he might say, “Can you please tell me the email address or can you log in?” And then based on the login, now he can come back and say, “Looks like you came in last week and asked this question. Are you asking about the same thing?”   And if you say no, then he can pop up and give you the more generic menus and say, “Hey, would you like to be able to do it?” So not only is it possible, they're doing it all the time with brands where they're personalizing the experience, this goes back to his notion of personalization is that sure it can understand prior interaction data and ask you if that's the case. Sometimes that can be intrusive, you may not care about something four months ago, it's not that.   But if you've called three times in the last week, chances are it's about the same issue.   And so at that point, what he needs to do is two things. One is he needs to make sure that every single thing that you told him on the first call or the first technology interaction with Solvvy, for example, it's been recorded properly to the agent, so that the next agent picks who it up, your second call a week later has everything in front of them and that's the key.   The key is not to make you repeat yourself, not make you repeat yourself and that's what technology enables. He'll give you one example. In the example with the meal kit is if you come in and say “Hey, help my mind steak is spoiled. I'm really angry.” Well, first of all, you're probably pretty upset because your dinner just got ruined, that's not a good experience, you might stop using the brand. But if he immediately pop-up and say, “I'm sorry to hear you have a missing or spoiled ingredient, can you just give me the information, this and it pops up your meal and it says which of the ingredients is missing or spoil, tell me what's wrong with it.” And immediately, he'd say he could shoot a credit back to your account. And then you can still talk to the agent if you want and complain more. That's a really good experience.   Unfortunately, it doesn't feed you your meal that night, but it does make you feel like the brand is there for you and really cares about doing something right, they can make an offer and give you two free meals or whatever it might be. But again, even if he passed you to an agent in that case, the agent knows that you called because your steak was spoiled, the ice had melted, that you were expecting to get it with two side dishes and you only got one and they start the conversation with you knowing all this, they're not asking you to repeat any of this. That's what they do.   Me: Brilliant. It's funny you mentioned the meal delivery service for home because I started using one recently and I find the young lady service to be so poor. When you call her she doesn't return your phone calls, when you send her a message on WhatsApp she takes forever to respond. She sends out her menus the week before like on a Friday and then you indicate to her how many days per week you wanted meals and which items you were interested in. And I think for last week I told her I was interested in the meal for Thursday. The meal wasn't delivered, I tried to call her on Thursday afternoon to ask her, “Weren't you supposed to deliver the meal today?” She hasn't responded to my WhatsApp. I called her twice, she hasn't responded to my call, frankly, I don't think I'm going to order from her again because either she's taken on more than she can chew or she's clearly not ready for this level of business because if you're dealing with people, and you're delivering meals to them and they've indicated to you what they want and when they want it, if you can't manage the communication portion, then maybe you need to outsource that for the business.   Mahesh stated that he thinks that's a brilliant point. He thinks that oftentimes people take on more than they can handle but they lose sight of the customer. He thinks it goes back to the customer like how often does she talk to you and ascertain how well you like the service, did she check in with you? Does she have a survey?   Because if she loses you, the thing she probably doesn't grasp yet and he thinks some small business owners don't always grasp this is how expensive it is to acquire a customer, to get Yanique to try it for the first time is a really hard thing. And so losing you is much worse than acquiring two new people, because they already gone through the effort of convincing you and you've already done it.   So this does speak to something that he thinks a lot of entrepreneurs can do better, which is to survey and get feedback from customers, because you may well be sympathetic to her if she was talking to you. If she told you honestly, “Hey, look, I'm really struggling with this but I'm really trying to make it work. I'm an entrepreneur and I want to make this work. I'm so sorry about your meal. Let me see what I can do.” You were probably willing to give her the sun, the moon and the stars to get it right. But if you don't hear from her, you just assume that she doesn't care.   Me: I'm actually thinking of deleting her number out of my phone because I don't think I want to do business with her anymore. Her communication is extremely poor and her food, it's not amazing but it's good and it's healthy and it's a better choice than me having to go and have fast food for sure. But the challenge, as I said, is she needs to work out that aspect of it or she's going to lose more than one customer.   Mahesh agreed and stated that he thinks the other thing that he would say that technology allows us to do with a lot of the brands is to be predictive. So, if for example, Yanique is coming in frequently with questions about certain kinds of issue, they do something that they call category analytics for businesses, where they look at every single question that has ever been asked for that brand and they grouped them into big categories and so they can tell the brand, the food kit company that you're missing ingredient issues have spiked 23% in the last two weeks, something's up, they don't know what it is because they're not in their factory watching.   But they can drill in and they can tap into that, they can double click on it and they can see all the actual expressions by the user and they can do keyword searches, they can say show me everything with the word ice in it. So if the ice is melting, maybe they go back to the warehouse people and say, you need to package the ice better. So those are the kinds of insights that businesses often lack and it's very difficult to do because technology allows you to do it without having to have a human being looked at every single issue, it automatically categorizes all the questions.   Where Can We Find Mahesh Online   Website – www.solvvy.com LinkedIn – Mahesh Ram Twitter - @solvvyinc Twitter - @rammahesh   Quote or Saying that During Times of Adversity Mahesh Uses   When asked about a quote that he tends to revert to, Mahesh shared that he actually has a bunch of them. But the one that recently came up as he was reading the book by the very, very famous Roman Emperor, Philosopher, Marcus Aurelius, he had written a book 2000 years ago, so it's a long time. But everything in there so timeless because he's really does a lot of reflection on his life.   The quote that he said, which he thoughts was really great was, “Adapt yourself to the life you have been given; and truly love the people with whom destiny has surrounded you.” And he thought that was just such a nice sort of simple way of saying, we're all given something and it's up to us to make the most of it, we keep looking around for something better, chances are you're never going to find it and the people too. So he thought that was a really nice quote.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    Links   The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon Parting the Waters: America in the King Years 1954-63 by Taylor Branch The Complete Calvin and Hobbes by Bill Watterson   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

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Tune in now and don't forget to sign up for www.solciety.co!Speaker 1 (00:03):Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. online teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one. What's up Solarpreneurs!Speaker 2 (00:41):We're back with another exciting episode and we have a special guest on today. Come on from the heat of Las Vegas, the summer heat. We got the man Mikey Lucas on Mikey. Thanks for coming on the show with us today.Speaker 3 (00:56):Yeah, dude. Thank you. Thank you for having me. Yeah,Speaker 2 (00:58):It's my pleasure. And we were lucky enough to have him out in San Diego, hanging out with us live in the studio. He had normally he's in Vegas, but yeah, I don't know how you survive that heat man is a feeling good. The San Diego weather, like it. It's unbelievableSpeaker 3 (01:11):Dude, on the beach like two days ago. And I was like, I miss this.Speaker 2 (01:15):I know, right? Yeah. Tough to leave here. Um, yeah. I don't know how you guys do it knocking in Vegas, butSpeaker 3 (01:22):Stay hydrated.Speaker 2 (01:24):Yeah. Yeah. But, uh, yeah, I got mad respect for you guys out there working in Vegas. I know you've been in this, uh, quite a long time. Mike, you're one of the vets for sure of the industry. Do you want to tell us a little bit how you got into solar and um, how you ended up in Vegas? All that good stuff. Yeah.Speaker 3 (01:39):Yeah. That's why I got recruited, um, by a, a alarm company, um, back in 2013, um, started out in Baltimore and then went to DC and then Fort Lauderdale, Miami, um, I wasn't really sold on the fact of like door to door. I didn't know it was this big of an industry. I had no really clue at that point. Um, they, the guys that recruited me originally and were like, yeah, like you can come out and make like, you know, 60, 70 grand, a hundred grand, whatever in a summer. And I was like, oh, well, the restaurant that I worked at was really slowed in the summer and school was out during the summer. So let me ask my restaurant to see if they'll let me go. And I did. And they were like, yeah, you can, you can leave and come back. And I was like done sweet.Speaker 3 (02:21):I was like, Hey, like, would it make sense for me to let them get more hours? I'm like the rookie at the restaurant, you know, 20 years old, 21 years old. And uh, they're like, yeah, that's totally fine. Like no big deal. Like you're going to go do your thing. And I was like, yeah, I'll come back for busy season for conventions at the restaurants in Vegas, on the strip. And, uh, yeah, went out. Um, absolutely got crushed my first, like three weeks, um, in, uh, in Baltimore walking those massive stairs, but uh, selling alarm systems and it was, you know, it was, there's some good crime out there. So like, you know, people were buying alarm systems, but then I knocked into, uh, two different ladies, uh, in DC at that time, which is just like just, you know, around the corner Baltimore. So, um, I saw, I saw a yard sign out and I was like, you know, our house is powered by the sun or installed for free or whatever, zero down kind of concept.Speaker 3 (03:07):And I was like, oh, that's really cool. Like I saw solar like once or twice back home in Vegas when I was growing up. And I was like, that's really cool, but it's really expensive. And then, uh, I asked, I was like, Hey, like, can you tell me a little bit about your, your solar system? And the lady was like, not having it. She had solar city and she was like, not having it something. And anyway, no, she liked to solar, but she's not having me asking her questions. Okay, gotcha. No, she loved her solar, but so yeah. It's like when you pay money for it and it's, it's cheaper. And I was like, okay, awesome, sweet. Yeah. Like, you know, I was like not having a good day selling alarms. I'd probably, that's like, you know, had one at the time, but I had to go get a second or third deal.Speaker 3 (03:42):So I just kept knocking. I was like, let me just talk to somebody. I haven't talked to them in a while. And then it was, I took over and they have an alarm system that had been solar on it in DC. And after I sold it, um, I was like, Hey, like, can you tell me a little bit about this like solar system and? They were like, oh yeah, it was this, this, this like helped out. We didn't, you know, it was like either a lease or PPA. So like, yeah, we didn't have to put any money in our pocket. And we're, you know, our rates only going up 2.9% and yeah. You know, and, uh, you know, we got a lower rate and you know, the rates were higher out there. So like they dropped it significantly. You'll see, you know, big savings or whatever.Speaker 3 (04:13):And it's like, wow, that's awesome. I asked my manager, George. And he was like, yeah, this is not what we're doing. Like we're doing alarm systems, solar take too long, blah, blah, blah. And I was like, no, like George, this is what it is like we're having people pay $70 a month. They're saving $70 a month without paying anything. So we should do this. And he's like, no, David, we're not, it takes too long. And I don't know, this is, you know, going on 20, not 20 years ago, this is almost 10 years ago now. And at that time, solar was not a big thing. So after that summer, I came home, got back in the restaurant, uh, Gordon Ramsay steak, and, um, wanted to sell, sell door to door. And at that point it was like, Hey, like, can I sell and see, you know, alarms and soul in, in, in Vegas. And they were like, yeah, we actually have an alarm solar office in Vegas. I was like, perfect. So I got into solar at that time. And, uh, I think it was 20. Got, I got 2013 or 2014 started selling then, and then moved in with solar city. After I lost a bunch of deals to solar city, I was at can't beat them, join them. So I went and got paid solar men and wages, solar city for like two and a half, three years.Speaker 2 (05:15):There you go. It's been a long time. Well, now you are, I guess, off the mic. We were talking about this. We had like a 30 minute conversation on every single origin of as a solar history. So we'll keep it, that can meant a little bit condensed version for the podcast, but you can go hit Mikey up for every last detail if you want. But yeah, I guess the, to cut this long story short, basically now you're in Vegas. You have your own a dealer with Titan that right? Yup. Okay. What 40, 47 reps you said? No, we're good.Speaker 3 (05:46):Yeah. So we, we actually just got acquired. So I sold the company, um, a couple of a couple companies actually split from it. So we sold a couple of them off. Um, got acquired by a larger company. That's like 10 times larger than this. Um, and now I'm consulting for the company. So I don't actually work for the company, but I, but now I'm a consultant for that company. So there's, there's not just not just me going out and just selling, but now I'm consulting because they don't just own one company. They own, it's like mark Cuban of the companies. Like they own all these smaller dealers like me, but I'm just, you know, peanuts, but they want, they thought that I was the best for, you know, how to teach and sell solar, you know, work for Sam tiger fell a little bit time that I was doing that and got some experience there. I was like, oh, coaching is what I do is what I like. I'm not Michael Jordan, but Phil Jackson. Yeah. I cannot be the best at hitting the three point at, you know, the law on the buzzer beater, but I can teach the team on how to get to that point. So I was like, okay, so that's what I'm doing now. Okay.Speaker 2 (06:38):So you can solve for the entire, like all their different areas. Yeah.Speaker 3 (06:43):Yeah. And then I've got a couple of clients that I still work with on the side. I'm not on the side of them with them, but you know, uh, aside from that, I would say within that contract, but, um, yeah, I'm going for going for a, to be at the largest solar consultant pay $2 million a year, which is what I'm actually like, that's what I'm going for right now. Like there's certain metrics I have to hit and that's, I'll be a consultant being paid $2 million a year. So I'm pretty excited about that. Let's doSpeaker 2 (07:08):It. Yeah. That's awesome. And yeah, what's really cool about Mikey. Um, everyone needs to be following them on Instagram. You got, um, I get some great, you know, nuggets just from following you, so appreciate you all the content you share on that. Thank you. But, uh, yeah, I know guys learned a ton from you and, um, you've coached a lot of reps, like you said, you've, we're consulting with door to door experts, Sam Taggart, um, own multiple businesses. You have, it seems like you get your hands in. Almost every business you can think of. He does it all. And we'll talk more about that here in a minute. Um, but yeah, for solar reps, I guess, what is it that draws you to just the coaching side of it? What made you realize that you wanted to be more than just the coach instead of necessarily like, you know, selling a time? What, what draws you to the more of the coaching consulting Mickey?Speaker 3 (07:52):So at solar city, um, I was never in the top 20% and then the top 20%, then you had to be selling, you know, 18 deals or more at that time. Like if you're not selling that many deals, you're not in the top 20% of the whole company. So I was still selling an average of like 11 or 12 deals a month, but I wasn't in the top 20%, but the top 200% guys always got more attention. And so it was kind of cool. Cause I was like the college kid in high college football college baseball that had a fight for the, to get up, to get to pros. And to me that top 20% going to the trips or Hawaii and whatever. Right. Um, that was pros for me. I was like, Hey, I want to be around the John. Frampton's the Taylor McCarthy's I want to be around these top guys.Speaker 3 (08:30):I, um, you know, court Reynolds and guys like that. And Elon Musk, like I want to be around these guys. Um, I, I really never was. So I had to figure out how to get to that point. So I have a, I have a soft, I have a soft spot in my heart for the guys that are the 21 to 40% company. So we can get those guys, the ones that actually have the drive. Those are the ones that actually stay a lot longer in the, because they still have to fight to make it. And they don't, you know, that you can't just rely on, you know, their good looks like they have to actually get better at it. Like I wasn't a natural born salesman. I wasn't naturally like I'm an introverted extrovert. I'm not really, it's not my favorite thing to do is go speak on stage even though I do.Speaker 3 (09:12):It's not my favorite thing to do, to speak in front of a office of 120 people. I don't, I'm not like this is, I'm so excited. I'm like freaking out sweating, sweat and doing that. But, um, yeah, just, just to help the, the 40 to 21%, which then helps all companies in all offices, in all owners out. Because if you can get those guys there, they'll stick around and there'll be loyal. So yeah, the goal was really to help the 40 to 21%. And that was the guys that actually wanted it to be there. The other guys you see, like, for instance, like yourself, probably even like, you're not alone ranger, but like, you know, a lone Wolf, but like you, you almost, you don't want to put bumpers on guys like that. You gotta let them run. Right. And then helping them find out like through person development, I've been sober now from a synthetic heroin for it's like going on nine years now. So I've had to through personal development, find out how to get better. And then that rolls over into, you know, the person development side of like getting better at not just, you know, not just going out and making money, but being a person of value. So figuring out how to do that and helping guys find what their, why is, what their passion is and you know, how, how we're going to actually change the world. I'm that weird kid that thinks I'm going to change the world. And I actually like got it. OnesSpeaker 2 (10:25):That are crazy enough to think that usually are the ones that change itSpeaker 3 (10:29):Day. I was like, dude, that's Steve jobs. I, didn't no idea. I'm like, yeah. I'm like the guy that I really think I can change the world.Speaker 2 (10:39):That's awesome. But no, I love that because I can relate a ton. Cause I've never been like, you know, that top I've always been, you know, one of the top, but I know for sure there's guys slinging more deals than I am. And that was like, basically the reason I started the podcast is just to be around that. Like you said, a lot of times, if you're not the top guy, then it's tough to get around those guys. So that's what I'm trying to change in the industry. Like Cal can we get around these top producers and learn from them and help the guys that aren't like the natural born salesman? Like I know for sure. I'm not in, that's cool to hear. We can really on that. But yeah. Another big thing you mentioned that I love is just like, there's so many guys struggling with external factors in this industry.Speaker 2 (11:16):That's holding them back. He talked about overcoming like addiction, heroin, all that. I see it so many times where that's like guys are addicted to different things in the industry. There's guys, you know, drugs, pornography, all types of different things that guys are just seeing that holds them back from having success in cells, in different things in our industry. And I love hearing guys that have overcome those things because it's a huge problem. Any guy I think, um, I mean, I'm sure you've seen a lot of guys have like add and the industry ADHD, we all want to like change stuff for all, you know, in different business ventures and stuff. I know you're in 20 different things, so it's like, how can we help guys, um, get better, maintain the focus and really get rid of these distractions and things that are holding them back. So yeah, I really just respect that, that you're trying to help, um, guys out. And so, um, I know you're consulting training right now and I want to talk about kind of shift gears. You're in quite a few different masterminds yourself. Um, we're talking about that off the mic here or off the recording. Um, so right now, how many different masterminds are you in McGee?Speaker 3 (12:22):A four. Okay. Or 5, 5, 5.Speaker 2 (12:28):See, okay. Um, so howSpeaker 3 (12:31):Plus I'm being coached by two different people right now. Oh yeah. Yeah. High performance coaches.Speaker 2 (12:35):Okay. So yeah. Yeah. That's about as many masterminds and coaches you can have at one time. Um, so how have you, I guess, how have you benefited from all these masterminds and I guess w what's the importance of those in your life? It was even gone through them.Speaker 3 (12:49):The main thing, the main, like the main, main thing that I needed was I'm not the type of person where I'm like, Hey, I want to, I, I get value. This is not me. I, I don't get value from being the smartest best looking most, uh, you know, wealthy person in the room have the nicest, I don't get value from people saying, wow, Mikey Lucas is here. Oh my God. Like, I'm like, no, like I'm just a normal person, dude. Like grew up in normal Las Vegas. Like my dad's still, my family still has our 91 RV. Like we're not special. Like we just, like, I don't get value from people being like, wow, Mikey, I mean, that happens. But like, I don't, that's not my thing. I'm not like, oh, wow, that's all I get. You know? Um, if I didn't have that and I'd think less of myself, right.Speaker 3 (13:37):I wanted to be, but I was, I was continuing to be in that position where I was always the largest fish in the room, the biggest fish in the pond. And I'm like, I gotta be uncomfortable and get into a bigger fish ponds, bigger rivers, bigger oceans. And the only way to do that was to be in a mastermind. So I got, um, invited into thrive with colehatter pass through the interview process. And it was the most uncomfortable thing in the world because I was like, these people are so much richer than I am and they're way better. And then come to find out sure. A lot of them had more money, but they're just like me and you they're just like me. And yeah. So it was, I needed, I needed personally for myself to be in an ocean that I wasn't the biggest fish anymore because I wouldn't, you know, show me your five best friends.Speaker 3 (14:24):We'll show you. We're going to be at in five years concept, like in all aspects of life. Um, but I've yeah, I've learned, I learned a ton, um, being coached by high-performance coaches, uh, Mike says next a high-performance coach of mine. Uh, they've been coached by my Michael Berg. Just got a, his program recently. Oh, cool. Um, like those, those types of, of like accountability, like nobody, everybody says they want to be held accountable if they don't really want to be held accountable. Um, for me, I get, I flourish when I'm actually being told, Hey, you're doing this really. But if you did this and this and this slightly different or somewhat better, you would get to the next level where you're gonna be able to help more people. And I'm like, okay, like that's what I need. I want to be, I don't want to be, I don't want it yet.Speaker 3 (15:01):I don't want to be yes, man. Like don't tell me, oh, you're so great at what you do. Like that's fine. I, I know that I'm not for self-sabotage. I don't want you to, I actually have to train my guys out of that. Most of them like, oh, door suck. I was terrible there. I'm like, I have to convince them to not do that. I'd say, Hey look, like, what are the three things you do right first? And then we go to one thing you did you think you messed up on the opposite round? Cause it were so pushing. Like I sucked here. I didn't do well there. I had my transition sock. My tonality was terrible. It's like relax buddy. But yeah, no masterminds. Um, yeah. I just, I know that. I don't know. And I know that I don't know everything and you know, I, I want to be around people like, you know, Henry Ford quote of like, I don't have to know everything I've got, uh, I think he said like a petroleum button, like a plastic button.Speaker 3 (15:48):Okay. And six plastic buttons in front of me with the, I can call anybody with any of the answers that I need. So just masterminds have helped me grow and see that there's so much more out there that people that actually have money that are in those types of masterminds are actually trying to give back a lot more than I thought. Cause most people think, oh, you've got money. You're uh, you know, your POS or, you know, you're just selfish. Like you drive a Ferrari. It's like, no dude, these dudes that have like nicer cars are like giving away hundreds of thousands, if not millions of dollars a year. Yeah. That's awesome. And philanthropy. So it's yeah. That'sSpeaker 2 (16:24):Cool. Yeah. And you can only grow if you're around people like that and yeah. Like, you know, off the recording, you're just saying how like guys know in the mastermind, if they screw over one person, then they're getting booted out of the group and they can't come back in. That's awesome to have that level of trust and that level, you know, accountability and all that. And it's like, you know, you're going to improve and take guys to the top with you. But yeah. My other question was like being in so many masterminds here in so much information from all different people, um, like how do you, how do you actually like decide what you're going to implement and how do you actually like, you know, get value from all of these and take it into one because I mean, I'm in one mastermind right now and I feel like there's a lot to like implement and, and improve on. But I can't imagine being in four and then having like two separate coaches and stuff like that. So how do you decide, okay, this, this is worth my time money. I'm gonna spend it. How have you decided to like be in that many different groups and not get overwhelmed and I guess pick and choose which one, you know, can benefit somebody.Speaker 3 (17:22):I was telling you earlier. I was like, there was one mastermind that I said I wasn't, I wanted to be in, had the money to be in, it could have got into it, but didn't remember. So I turned that one down, even though I would want it to be in that one. I'm still able to say no to certain of them, a certain masterminds. Um, luckily I haven't been in a mastermind that I didn't really appreciate and like, and learn from and grow from and also add value to. But, um, the things that I don't learn a lot about, but hold this in and I'm like trying to like, Hey, like I should probably know about this is like marketing. Yeah. Like, you know, marketing and things like that, where it's like, you know, for instance, like what you're doing now, it's like, you're building your personal brand up.Speaker 3 (18:03):And you know, I been, I was two, two years ago. I was like, I don't know why I want to build a personal brand, but I'm just a doorknocker that sells solar panels and teaches people how to, you know, develop and make money and invest money. But, um, things like that, I just archive them. I'll take notes on them and I have tons of notes and then four times a year I'll go back through and I have this ideas list. So assistants of mine, um, if I'm ever like, Hey, like that's an idea. They have a list of ideas that Mikey says, this is an idea. And it's usually something that pops up or I heard somebody saying something I'm like, Hey, that's an idea. Let's try to figure out how to do that. They have a whole list of that. I'm just archiving those, come back to Stephanie.Speaker 3 (18:44):Got them. Exactly. Exactly. Or if it's like, Hey, like, you know, I was with Dom, Dom Carney this weekend and he's, he's like a drop shipping gangster. And I'm like, I don't know how to do that. And I don't really think that has any applications to solar, but if I ever need to figure out, you know, supply and demand is like, like I can, I can go to him and ask him a question, stuff like that. So, yeah. Um, yeah, that's awesome. I'll archive them. And then, okay. So there's, there's like if you go to an event, I always teach guys this no matter what, if I ever see them at an event, I'm like, Hey dude, if you're going to be at an event like this, you know, 10 X growth con, there's going to be like three things I learned from Dave already.Speaker 3 (19:21):There's going to be like three things that you're gonna, that you're going to be able to tell me about what 2019 DOR con was about. Right. You're gonna remember like three things and that's it. So look for those three things, write everything else down and then focus on those for the next six months. And that's it. It's a good idea to just overwhelm ourselves. It's same thing in a book. Like if you told me, you know, three things you learned about pitching anything and you know what, what's the wait, what? Like, you know, they tailor what's, what's the what's what do you remember most about pitching anything? You're going to tell me two to four things. Right. And that's it. So it's the same thing. Whenever I go into a book, we try to retain everything because we're told to add like, and we're not going to be able to, then it's like reverse psychology.Speaker 3 (19:58):It's like, you're not going to remember everything. So now I got to try to remember everything. Yeah. But you're not going to, so you might as well go into it with the proper expectation of like, Hey, we're about to walk into a storm. Let's not have every, you know, let's not have the couches in the, in the, in the, you know, everything out let's, let's Batten down the hatches, go into the storm correctly and know how to navigate through this. So it's really just about being able to navigate, um, and just archiving and knowing that yes, it's exciting. Yes. It was awesome content, but you cannot apply it right now because if you do that, it's not, yeah. It's not gonna help your team. Yeah. I was going to say it's selfish, but I've learned more like you have to be more selfish to help your team out kind of, kind of thing, but it's selfish in a bad way. Yeah. Yeah. It's like using money for the wrong thing. It's selfish in a bad way because you end up going on this tangent that doesn't help your team out at all, or the people that you're around. So you just archive it. Yeah.Speaker 2 (20:46):I love that. And yeah, I agree. A hundred percent just cause I've heard, um, you know, I've spent a lot of money in like personal development, the courses, the programs, the events, but that's one of my biggest issues is I go to these things then yeah. You asked me two months later, what I even got from that thing. And there's been times where I'm like, yeah, I don't know. I can't remember anything from that. Just spent two grand to go to that event, but I don't know what I took away, like why I went to it. So I think there's people out there like, you know, like me that go to these things that don't get stuff out of it that don't apply it and that's a big issue. So yeah. I appreciate that. That's something I'm going to start doing right down the street things. I willSpeaker 3 (21:25):Add one thing to that. Yeah. Um, I learned it from Tony Robbins and you know how like he like helps people to jump up whatever. Yeah. So he talks about like your state, like if you're not in a super excited, like I'm here, I'm alive, you know, I'm alert. I'm well, like I'm in that type of a state, you know? Um, you're not, if you're not in an emotional state, it's not going to stick. So if you're kind of like slumping back, whatever, like I'm not really, I mean, I don't know what I'm gonna get out of this, but I'm gonna try to get something out of it. You know, if you don't set the proper expectation and then continue not just setting expectations that you can set all the, oh, I've got great intentions to go make a million dollars and buy a Ferrari, knock on doors, selling solar panels in Southern California.Speaker 3 (22:00):But you know, road, the good, you know, the, the road of good intentions leads to hell or whatever, you know, it's like, you don't just have to have good intentions. You don't set it right up. You can, you need to set the expectation. But if you're not continuing to stay at a high energy level of like, I'm here, like something that you have, I need for the very next level of chess, like the very next move. I need that at the, and I've, it's almost like an adventure, like a treasure hunt, like history and treasure hunts back in the day, you said it really excited me. So like, I'm always like, there's one thing I'm like, what's that the one thing was that the one thing, and then just try to emotionally with your teams after sit down and be like, how can we apply this?Speaker 3 (22:39):And what did we learn and why? And just like, dig, dig, dig, dig. Yeah. It will help your teams help. It'll help your teams get more out of it as well. Okay. And then just train on that for 2, 3, 4 months after that. Not every single time, but train on those so that they, so that you don't go spend a bunch of money on a team to go to a Tony Robbins event or Greco-Roman van or, you know, knock store, door, order van. And then all of a sudden it's like, you know, we have no idea why we did. Yeah. Sales went up. We could, but we can't duplicate it because we don't know why that's okay.Speaker 2 (23:07):Awesome. I love that nugget right there. Yeah. You're already seeing me this, that, um, what I thought was really cool is you have your reps. You're creating that culture of learning in your offices right now. And you're actually paying reps to, you know, read books. You give them like basically incentives to read a book and then train on the material they learn. Cause yeah. How many times will you just take it in? We have no idea what we remember. Think that's a big thing that will change that is go out and train someone, go out and teach someone. What you learned is grant Cardone says that to you don't truly know something until you can teach it to another person. That's some, yeah. So that's the money advice right there too. Um, but yeah, my second question with Mikey is like, with all your masterminds and coaches, all that you've joined, how do you decide, like not being in the mastermind?Speaker 2 (23:51):How do you set? Okay, this is going to be worth my time, my money and my investments. How do you decide that? Cause I know some people out there are thinking of maybe getting a coach, maybe you're thinking of joining a rockstar or I mean, we're launching coaching. There's all these coaches out there, all these programs you can go join, but how do you decide, okay, this is going to really move the needle in the direction that I need. This is going to get me the help and how, what what's helped you to, I guess, make that decision when you've tried to join these groups.Speaker 3 (24:19):What I trade places with where they're at right now. If I wouldn't trade places with Cole Hatter two years ago, I want to join his mastermind. Okay. I wouldn't trade places with ed Mylet or Andy Frisella. I wouldn't have joined the mastermind. I wouldn't, I wouldn't done it. Okay. So I, I'm not going to trade places with you right now where you're at currently, not where you're going to be. I won't join your mastermind. Hmm. Okay. Because I'm trying to get better. And I, and I, you know, you're not have to be perfect. You don't have to be perfect. And there are certain things that I don't know about with where your personal yet Cole Hatter, Andy Frisella ed mallet. But if the majority of it seems as if I would trade places with you, then I can one, I can add value to you because I'm a lot younger lung younger than ed Mylet.Speaker 3 (25:08):I can give him that spark again, that he felt at 29 years old, where I'm at and encourage him. So that's my main, that's like the main, main filter. If that doesn't pass that, then it's definitely not, but there's a significant of process after that. But that's the main thing. If I won't trade places with them and like whole life success, not just money ed, my life was a toll, you know, not a nice person. I wouldn't like any of his content. He's one of my, like, you know, idols who I look up to as an all star to me, dude. Love him. Nice. Yeah. I love that. That's great adviceSpeaker 2 (25:44):Right there. Yeah. Go see what they're doing. Um, cause he had a lot, a lot of talk for sure on social media. Um, guys seeing they're making money's driving Lamborghinis, but would you actually want to trade place with them? And a lot of guys they're super successful in business, but maybe they're going to their third doors. You know, it's like, if you don't want that, if you want all the money, go learn from them. But if you want to be successful in marriage and other stuff, don't go learn from them. Like Elon Musk. He's what launching all these coming Tesla taking rockets to Mars and all that stuff. But on his, I don't know, third gone through divorce and all that work in 80 hour weeks. Like maybe, maybe if you don't want to work 80 hour weeks and launch rockets, then go, go find a mentor that you do want to learn from.Speaker 2 (26:27):So yeah, that's a love that that's for sure. And nugget right there. Um, and yeah, I want to shift gears, Mikey. You've had obviously a ton of success in the solar industry, coaching reps, helping train. And I love what you're saying about training your reps, just creating that culture of them to learn and them to really themselves and make their own adjustments because that's another thing is like, you need a good coach, but also you need to train yourselves to, um, they really recognize things you can improve on. So can you talk about a few of the things I know we were talking off the recording here. Can you talk about few things that you've implemented in your training of reps in, in your offices that you've done to help create that culture just of learning and helping them make their own improvements?Speaker 3 (27:07):Yeah. So the main, the main thing is to create a self-sufficient golden door award-winning rep. Okay. The main thing is to create a self-sustainable golden door award-winning rep, which, you know, rep leader manager, regional manager like create the self-sustainable. So how do you get to that 0.1? It's they can, they don't, they don't need, they need, they can, they have the capability to make decisions, critical, critical thinking on their own. Most people that are in their twenties and even in their thirties, we're not taught that I don't care how many books you've read you. Weren't taught that. And if you didn't, the one thing I really like about door-to-door is that we are being challenged every single day to think critically, you know, police show up and you're like, I don't have a permit to knock your, what do I do? How do I get out of this?Speaker 3 (27:57):You know? So like you have to think critically. Right? Um, so yeah, the, the main thing is to create the self self-sustainable golden door award winner, um, in any industry that is how do you do that? There's a few ways that we do that, that I've, I've tried lots of things like, oh, it's not like a book club or like a mastermind style. But like, if you don't, if you don't take into consideration this one thing, um, it's likely going to fail, which is people only do what they're incentivized to do. So if we know that, you know, if you, if you're only going to do what you're incentivized to do, then you have to figure out what with you personally tailor how you can reward yourself, right. How you can have a specific amount of your finances put away to go and swipe a card and be like, oh, I just bought some $60 pair of Lulu shorts or whatever, right.Speaker 3 (28:41):Or a hundred dollars. I don't even know that they're a hundred. Okay. Um, I'm at the room at the Nordstrom's rack or whatever, you know, the Lulu rack or whatever, get them on sale. But, um, you know, uh, you know, find out what, what, what, what to do to incentivize you, to get to where you want to be. Um, in that we have two different things that we do that we were talking about earlier. The first one is that we pay for. So we call ourselves a personal development company that just so happens to sell smart home products. So that's when recruiting, it's a little recruiting nugget right there. Like, Hey, like, you know, oh yeah, come make a bunch of money. No. Like, Hey, come and learn how to personally develop, make a bunch of money and then invest it. So there's three parts towards not just making much money.Speaker 3 (29:20):Everyone's like, yeah, I'm making a bunch of money. Look, I've got my model three or whatever. Okay, cool. Like where are you going to charge your car out here in San Diego? Right. Then I kinda went anyways. So the money part's there, but the personal development and then also investing it is very important. So, um, what we do is we have a book club. Um, we incentivize our guys every, every, all everybody gets this, um, whether you're in or whatever. Um, and everybody has a Booklist everybody's virtually required to do this. Right. Um, but they're incentivized to do it so that it's not like, oh, I got a buck. So when, when, when I initially say test book, report, people go and start getting anxiety or freaking out. A lot of my guys, you know, they like straight a students and they're like, oh God, this is no big deal.Speaker 3 (30:02):But they're 24, 23, 29, 34 years old now. And they're like, you know, they don't want to take tests anymore, but if I can incentivize them and show them how they are going to become a better person when they do this and it's going to lead into better habits, which then gets them to what they want and the freedom that they want within their life, I can help them by paying them $50 for the book, for them to read the book or listen to the book they write, they write a two page front and back report on it. And I tell them like, look, dude, cheat. I don't care. Go online. You know, rich dad, poor dad quotes and write down all the quotes you see there. And obviously, you know, we can, we're going to tell, but I'm like, dude, like if you're loo, if you can only do one page of notes for yourself, am I asking for an essay?Speaker 3 (30:47):But if you can't write down all these two pages, I don't care writing 25, 50 font, doesn't matter, just write it out. And then they present it to a manager and they presented to a manager. It's like, it's a minimum of three minutes to the manager explaining what they got from the book. So the three things, two or three things they got from the book and then explain some of that through some of their notes. So you, you, you know, you retain roughly 10% of what you read or listen to, you know, 20 to 30% of what you read, listen to and write down. And then 60 to 80% of what you read, listened to and then go and teach. And so we've, we've kind of hacked it where we're getting people to actually teach us back to the books. So we're really helping them, reprogram their minds to understand it, think, and it's obviously, you know, they're not going to go and read, you know, I don't know Pilgrim's progress in our, in our sole office.Speaker 3 (31:33):It's, you know, they're going to read specific books, the survival guide, pitch, anything, um, how to win friends and influence people, rich dad, poor dad, um, you know, a compound effect, you know, mini habits, um, way of the Wolf that books like this month, Tony Robbins, money master. And they're gonna read books like that and they're going to come back and present it to us. Now, my managers are being taught it by somebody that just read it, that they might not have got that one nugget from that. They just got that. So they're being now taught by everybody else. It's a culture of now we're masterminding coaching and teaching everybody. So it's awesome. Then we buy the book back from them. So they, so we take a picture of the notes. We put it into a Google drive, that all their notes that they've ever written on all these books and they have access to it too.Speaker 3 (32:09):And then yeah, we're buying the back of the books. So if they bought on audible, you know, 1499 or whatever the book would cost, we, we give them back that and we give them 50 bucks for the report. So the second one we do that works out really well. We get a lot of it's, it's less, it's less like I've got to read a book and I got to write a report. Like it's people really, really want to do that. And then it also helps with the guys that are not in the top 20% of the company. They want to do that more so they can get more time with the managers. So that's another way to help guys fight, to get to the top. So they want to prove themselves by, Hey, I'm going to be reading all these books on my off time, instead of partying or going to the gym.Speaker 3 (32:43):A bunch of times, I'm actually doing personal development or while I'm at the gym, I'm listening to books or whatever. The second thing that we do, um, is that that's very important in the beginning of someone coming onto a door to door company, that they get money right away. That's one of the best ways we pay them. So we pay them off of merit, meritocracy bleed, a meritocracy Ray Dalio talks about when you pay them to personally develop, then you're making them, you know, you're making a monster at that point. That's awesome. If we want to, I want to make people that are like cold killers that are like, I can do anything, you know, pay mind to it. I can do it. Right. The second thing we do is we do that, um, uh, door knocking, critiquing sheet. So I've got a template that we go through, like body language, verbal nonverbal, um, tonality, uh, you have your pullbacks, your takeaways, your objections, and they're writing it out on paper.Speaker 3 (33:31):I just scripted it out. I'm like, Hey, like I was told, I think 2015 that this is what one of the top reps did. I was like, well, the top reps doing that, I gotta do that. I would write out, you know, what the, what the common objection I would get and then write out three ways to overcome it. And he showed me this like long book of like all these objections that he's come up with. And a lot of them are just the same over and over again. But he's just like learning and learning and learning. And, and eventually, you know, through the mysterious brain that you have, you come up with something that works and then boom, you just, you know, you're just, you're being on the craft. So, um, we did that. We got them in like a little spiral bound notebook.Speaker 3 (34:07):So they can, they're not like loose leaf anymore, a spiral bound notebook where it's like that template. We just printed out like office Depot or whatever. And then, uh, and then now they're now they're being coached and taught through that. So then we pay them $50 as well, $50 for if, if they record the door approach, if they write out the critique on it and the door closes. So if it closes on the spot, they're getting an incentive right in the beginning. And then that creates a culture of someone that's self sustainable, where they don't have to ask you for help in the future. They will ask you for help on bigger things, but they don't have to ask you for help for the little things. Yeah. And that takes a lot of your time up as a, as an owner, as a manager of an, of multiple offices. Like you can't, you don't have that as time like that. Right. And also your managers won't have enough time like that. So we're helping them become and help them find the answer instead of being like, oh, where did I put my keys? You know, it's like, not like you, you, you hung your keys on the door every single day. Cause that's your routine. Your routine is you come home and you work on your script. Right. So yeah, we pay them, we pay them to do that too. So it's awesome. That's sweet. I loveSpeaker 2 (35:03):That culture because yeah, I'm sure you've seen him. The best reps are the ones that go to the managers get the help. There's so many people that just wait to be helped and they're not the ones making the massive improvements. The guys who are going out there chasing it, taking that initiative. It's a powerful idea. Um, what about like for noggin? I'm just curious. Cause like Vegas man, it's like 120 degrees out there. Like how are you getting guys to create that culture of knocking, like getting out there? Cause I mean, I got lazy reps in San Diego and where we got like 75 degree weather out here. So if you can get guys to go out and 120 degree weather, I want to hear what's working for that. So anything you do to create that culture of knocking in that brutal heat,Speaker 3 (35:44):What's helped, um, is going in spurts. Okay. Going in sprints, um, having people around as well. So like team knocking, we do a lot of team knocking, um, where, you know, there'll be core groups of like five or 10 people going out to one specific part of the town and they're all spread out and they know that they're all out together. And then the, the car leaders, like the managers, the assistant area sales managers, there are like very in charge of making sure that the, the aura, the mindset is high listening to, you know, you know, I don't know what's that, uh, post Malone used to have friends now I've got Dan and he was like, we're not listening to that stuff. Going out to hood. We're listening to positive stuff, going out to hood like,Speaker 2 (36:27):Like the solar premier podcast.Speaker 3 (36:29):Exactly. Right. No joke, dude. Seriously. That's that's that type of stuff is what actually works is why it's, it's freaking door to door. Yeah. I need to know that I can make it that's all people want to know is that they can actually, they're going to make it through this and by hearing it from you, right. Oh yeah. Are, you know, they're gonna listen this podcast going out to it. And I'm like, oh, it was, uh, it was, uh, you know, it was a crap show out there and you know, I can still make it. So, um, yeah. So, uh, car groups works really well. Uh, keeps accountability there, um, incentivizing first or last or first store appointments, last two appointments and making that really, really hype, um, incentivizing, you know, paying for, you know, like gas cards, you know, a little, you know, if they like to go to Dutch bros or Starbucks or whatever, little gift cards here and there for like the person that's, you know, finishing the race, staying out there longer. Um, what else has worked? Uh, yeah, the spurts. So having, uh, we have somebody that drives around to each of our, each of our, um, like sections of where our guys are knocking at drop off snacks, got coolers, little drinks, youSpeaker 2 (37:32):Know, care package, careSpeaker 3 (37:35):Packages, awesome. Cold stuff. So it's pretty cool.Speaker 2 (37:39):Um, I'm just imagining call of duty, like care package dropping in the battlefield.Speaker 3 (37:44):What do you think? We got the idea though. Yeah, that's a, yeah. I mean, staying at staying super hydrated, um, one of the other things is I would mandate mandatory, make them stop in the middle of the day between one and like 2:00 PM and they would get their lunch. They'd go do crowd therapy, NormaTec and red light therapy. So they would be doing, yeah. So they were, the guys that were selling were being paid to go there. Oh, that's cool. Yeah. They'd go be paid to go do crowd therapy, NormaTec and go do rest and recovery. It's like going and being an ice bath and then going back out to work. So they were, they would eat together or in their CarGurus eat together and then wherever the cryotherapy places were at, they'd go and do that. Yeah.Speaker 2 (38:24):Wow. That's cool. I'm going to try that. I'd have to try cryo cryotherapy. It's almost like an athlete recovering before the next game or something ice bath before the game. That's well awesome. Mike, you know, I love hearing the high level stuff you're doing and um, again, go follow them. And last thing I want to kind of learn from you is just maybe some specific stuff we can go out and implement out there. Um, for those that are knocking for those that are closing, I know when you're a big things to do and takeaways, and you've talked about that on Instagram. Um, so just do a guest, I guess, give some people some specific things they can do, um, takeaways, pun in standard, right? There are some specific takeaways they can go and implement today. Um, do you mind sharing just, I dunno, some takeaways you guys use maybe in the doors and closes things that are helping you guys, you know, book appointments and close deals out there in Vegas. Sure.Speaker 3 (39:15):Yeah. Um, some of that can make the mental right away. One is record yourself. Um, for one they're not recording themselves, I can almost guarantee you, they're not recording themselves. If you're not recording yourself to take it from me, bro, I don't have to work anymore. I've got enough passive income that I don't have to work ever again in my entire life, but I continue to do because I want to make a bigger impact with like global issue stuff. So, um, and that's from me getting better and because I was recording myself on the door and then I would go back and I did, I gave it up for free. Like, I don't know, like six months ago they can DM me or they can DM you that you'll have it as well. Is that critiquing tool. Okay. If you have, if you record yourself and then you go back and you use the tool, you will get better.Speaker 3 (39:52):So that alone will make somebody more money than me giving you one pullback, spoonful, one pullback that I do, or one takeaway that I do so different from that pull back and I take away a pullback is, is like a, like a, a time constraint. You know, the main thing that people are not realizing that on doors, um, especially if you're in like a Vegas, Arizona or San Diego or Southern California area where it's, we get knocked a lot. Um, our doors get knocked a lot, um, is you have to relieve the pressure. You have to relieve the pressure. So if you're not throwing in one-liners, um, like, Hey, you know, sorry to bug ya. I actually just wanted to drop off my business card. And I'm not sure if you guys saw the trucks and I just want to invite you over to an open house.Speaker 3 (40:34):Um, did, did you guys kind of hear about that or no. See us on nextdoor or Facebook or anything like that or seeing the flyers in the mail? Um, cool. No worries. Yeah, like I said, I actually got to get going here in a second, so I don't, I don't have much time. We're the last house houses here before I get to clock out and go home. Um, so I'll, I'll, I'll do my very best to really, um, alleviate pressure that they have to buy something right now. I'm not leaving until you sign up for solar panels right now, same day.Speaker 3 (41:03):So, you know, and that, that also goes back to, you know, burning doors, right. If you burn a door you're vulnerable and it burned a whole neighborhood concept. Um, but yeah, as far as like takeaways goes, um, yeah, so I don't, I don't, you know, there's so for me, um, I tell my guys, Hey, look, you've got 15 permits per month. You can do, um, there's guys that are selling over 15 deals a month, but you know, on average, you know, they're going to hit 15 deals. I go, look, you only have 15. So if you're at 12, you have three permits left in this neighborhood because that's how many deals I'm in this month. So this month I've only got three more permits. Um, I don't know if this is going to be a good fit or not. Um, but if it, if it works out, um, you're going to love it.Speaker 3 (41:48):But the catches that I don't know if they're going to select this house because of certain things, or I don't know if this is really going to be a good fit for you or not. Um, you've probably looked into this before. Um, so there's, there's like one there. That one good one there, but it's good. Um, another one, um, is, and I put this on Instagram the other day, cause I was like, can I use some whole time? Um, and I was like, I didn't realize I did it, but I listened to a video and I was like, wait, that's a one liner. That's a break pullback. It was, uh, it was, yeah. So basically really quick. What I'm gonna do is I'm going to go check to make sure you guys have the right meter. Okay. So this was like a little secret that we do. All right here. It isSpeaker 2 (42:24):Drop that isn't secrets. I mean, I made this up. Yeah.Speaker 3 (42:27):Uh, most meters that I've seen have the symbol or the number sequence, um, 30 TA or it's TA 30. Um, and apartment buildings have like 25 or like 15 TA houses have 30 or 50 TA. So if they have a 15 TA it means they're an apartment. Can we put solar on an apartment? Okay. Yes we can. But no, we can't. Right. You're not going to knock an important apartment where they don't own the house. Right, right. They don't own the roof. They don't own it. So if they have a 15 TA it's not going to work. So I'm like, yeah. So if you have a 15 TA meter, like I'm not even gonna waste your time, you're not going to be good fit for this program. You have to pay like five, 10 grand or whatever to get the new meters. And it's just not going to make sense for you.Speaker 3 (43:05):Let me just go, make sure you have the right meter. I'm go ahead and grab utility bill. The utility usage looks like just like this. If you're not using enough usage, I, again, I'm not, I don't want to waste your time. It's very, they're really picky with who they allow into the program. I'm going to make sure you have the right meter. And if it, if it works, if you do have the right meter, I'll kind of show your options. And then we'll see whether or not, it's going to be a good fit for us to talk. Otherwise I'll just tell you, Hey, look, I'm not gonna waste your time. I'll just kind of take you off my list of sound fair, cool. Grabbing usage really quick. I'm gonna grab your, grab your meter and I walk away, boom, that, and then, and then when I get to the meter, if they come with me and there's another one, like I'll pull them out of the house and I get them to come look at the meter with me.Speaker 3 (43:36):And I'm like, look, obviously I know what I'm looking at. Yeah. I know what I'm looking at. Right. But I, I look as if I'm puzzled, you know, I'm kind of like just pointing out the here. All right. So I kind of like wipe my head, sweat off my head. And I went right back at the meter and I go, um, okay. It looks like you do the right meter. And I pause specifically, I'm not joking dramatic, positive. Cause you're like, oh my God, am I going to qualify? Cause my clients, not every time, but a lot of times, a lot more times than I have seen. And didn't even realize people that shout at me, they're like, they literally said, what's the next step? How do we get qualified? Where do we go from here? You know, what's how do we do the credit check?Speaker 3 (44:22):It is, you know, is, is, is there enough spots on this street left? And I'm like, like when you get to clients to do that, it's because they're making the, you're not like, so yeah, if you, if you, you know, if I lower the price of $3 a month and lose $3,000 in commission, you guys sign up today, um, or whatever it looks like, you know? Um, you know, so yeah, doing pullbacks and doing dramatic pause and stuff like that works, it's a lot. So it's like, you know, they want to get them to qualify. So I will pause dramatically and be like, okay, I'm good. Just in case some, some of them got them, some of them didn'tSpeaker 2 (44:58):That gets me stressed. You pause like that, man. I have to try that need like a drum roll going in the exec to pause. Oh yeah. But no, I think that, yeah, I can see that helping a ton and yeah. Any, I think any successful rep is doing that and the pull backs takeaways, because he has taken the pressure off of a yes or no decision. Like that's not the decision. Right. It's just, am I qualified or not? That's the question at that point. So yeah, I think that's a huge key, especially in saturated areas. That's basically, you know, I think the only way to sell in super saturated areas, just taking the pressure off of that decision. Um, well, cool, Mikey, I appreciate all the stuff you've shared with us today. Some golden nuggets you've dropped on us, a ton of takeaways we've gotten from, um, the content you've shared. And I know you're in a ton of different businesses. So guys go give Mikey a fall. If you're not already, he's at dropping some fire, some heat on Instagram every day. So Mikey, where can people find you on Instagram and all that and connect with you? I've got a,Speaker 3 (45:56):My Instagram, my Facebook and then YouTube. Um, so it's uh, Mikey Lucas on all three, all three platforms. Um, Twitter, I just got kinda back on in LinkedIn. I kind of just got back on too. Um, and then I've got a book that I'm writing. That's that's me being released here in just under 30 days now. So cool. And then writing for last, like two years to on entrepreneurship, uh, asking the struggles of an entrepreneur of a millennial entrepreneur and how to just encourage, you know, how to get you to stay in the fight instead of, you know, getting your Ferrari and checking out and clocking out and going home and being depressed. Yeah. So yeah, I've got to play something out and then I'll all three of my platforms, Facebook, Instagram, and YouTube. Mikey Lucas, am I K E Y L U C S O.Speaker 2 (46:39):All right, guys, go give him a follow, go buy his book when it comes out. Let's show our appreciation for Mikey, um, given us some secrets today. And so, uh, yeah, I appreciate you again, Mikey, thanks for everything you're doing to coach reps to change the industry and give us more success as we're out there knocking and closing deals. Um, so anything, any last, I dunno, tips or words of wisdom that you would share with, uh, any other solar reps or any of our solar preneurs before we say goodbye here, Mikey. Yeah.Speaker 3 (47:05):It's not about how much money you make. It's about how much money you keep and invest. No, the goal shouldn't be to have to knock forever. You know, I can't sit here and tell you, I love knocking on doors. I love knocking on doors because of what it gets me. Yeah. So it's not about how much money you make. It's about how much money you keep and then go and invest. That's why I'm in so many businesses and I don't run all of them. You know, the, the franchise is the ever bulls, the real estate, the Turo business, the Airbnb business. I don't run those, you know, the crypto, obviously I can run crypto, but I'm getting coached on crypto too. So it's like, yeah, make money to go and make money matter and then have passive income coming in to then pay for your lifestyle. Just yes. Make money. But it doesn't matter if you making 50 grand a year, 20 grand a year or 500 grand a year, a million dollars a year. I don't care how much money you make in one year. It's about long-term sustainability. I heard Pitbull say that years ago.Speaker 2 (48:01):Nice. Yep. Powerful, powerful. Remember guys, invest in yourself, Mike, he's doing that. I think probably more than anything with all the masterminds and everything, and they're teaching them how to invest in other things where he's getting passive income. So that's a whole new episode for another day, but again, go fall, Mikey, he's doing multiple businesses. You know, the Touro, the, the evitable, the real estate he's in it. Also follow him. And he's going to share stuff on that. So, Mikey, thanks again for coming on. Thanks for sharing with our audience today. And we'll go give you a follow and alike. We're going to go buy your book when it comes out. And so thanks for coming on today and we'll talk to you soon. Thanks Taylor. Appreciate,Speaker 1 (48:38):Hey Solarpreneurs. Quick question. What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs, and learn from their experience and wisdom in less than 20 minutes a day. For the last three years, I've been placed in the fortunate position to interview dozens of elite solar professionals and learn exactly what they do behind closed doors to build their solar careers to an all-star level. That's why I want to make a truly special announcement about the new solar learning community, exclusively for solar professionals to learn, compete, and win with the top performers in the industry. And it's called Solciety. This learning community was designed from the ground up to level the playing field and give solar pros access to proven mentors who want to give back to this community and to help you or your team to be held accountable by the industry's brightest minds. For, are you ready for it? Less than $3 and 45 cents a day currently Solciety's closed the public and membership is by invitation only, but Solarpreneurs can go to solciety.co to learn more and have the option to join a wait list. When a membership becomes available in your area. Again, this is exclusively for Solarpreneur listeners. So be sure to go to www.solciety.co to join the waitlist and learn more now. Thanks again for listening. We'll catch you again in the next episode. 

Episode Notes Speaker: Pastor Daniel Heraldez Date: 7.16.21

Ric examines both the dominant Game 3 win by the Milwaukee Bucks over the Phoenix Suns in the NBA Finals and Nigeria's exhibition upset of Team USA and explains why neither win should be viewed as a surprise. Support this show http://supporter.acast.com/bucher-and-friends. See acast.com/privacy for privacy and opt-out information.

“Then King Nebuchadnezzar leaped to his feet in amazement and asked his advisers, “Weren't there three men that we tied up and threw into the fire?” They replied, “Certainly, your Majesty.”  He said, “Look! I see four men walking around in the fire, unbound and unharmed, and the fourth looks like a son of the gods.” Daniel 3:24-25 Today on the podcast we are sharing the story of Shadrach, Meshach and Abednego, the three Hebrew guys that were thrown into the furnace for not bowing to the statue. Tune in to listen to the whole story of David and Goliath.... Written by: Maritza Munoz Brunt Special effect editing: James Wagner  music credit: http://www.purple-planet.com/  Email us: stories4gigi@gmail.com Read story on the blog Pizza Recipe Get your free audiobook Mary's big news free audiobook Mary's Big News Activity booklet  BUY THE AUDIO DEVOTIONAL BOOK AT THE LINKS BELOW - Nook Audiobook - Google Play - Chirp - Kobo Walmart - Scribd - Authors Direct - Apple YOU CAN ALSO REQUEST A FREE COPY FROM YOUR LIBRARY! Write to us: GIGI KIDS PODCAST PO BOX 6505 Mt Gravatt QLD 4113

Hi all, here's this week's episode!! Many topics discussed. No script followed. It was nuts. But we didn't use any profanity, or at least Jesse edited most of it out. Time Stamps: 1:16 The TK Profanity Story 7:18 The Bertolli Fanboy Story 11:36 The Tarver Buys a Really Expensive Ham Story 18:40 The Cat Coffin Story 20:00 Jesse's New Favorite Dish 24:38 Scallop Mousse Discussion 27:50 The Giant Tuna 32:30 Remembering Verena Strauss 37:04 Peruvian Cuisine, and Then Some 45:16 Jesse's Obsession with Hmong Food 50:47 On Fusion Cuisine 1:02:26 Tarver's Duck Additcion 1:06:18 Paw Paws…. Weren't We Going to Shorten the Episodes? Oh Well…

We're so excited you've joined us as we continue the adventure in EXODUS with Lead Pastor, Cole Beshore. CONNECTCARD: https://ranchchurch.churchcenter.com/people/forms/160169 GIVING: https://ranchchurch.churchcenter.com/giving OUTREACH: https://ranch.church/outreach KIDS COLORING DOWNLOAD: https://ranch.church/downloadable-landing Message notes by Cole Beshore, June 27 2021 EXODUS | LIVING WITH PROMISE EXODUS: 14:5-6, 10-12, 13-14, 29-30 When word reached the king of Egypt that the Israelites had fled, Pharaoh and his officials changed their minds. “What have we done, letting all those Israelite slaves get away?” they asked. So Pharaoh harnessed his chariot and called up his troops. As Pharaoh approached, the people of Israel looked up and panicked when they saw the Egyptians overtaking them. They cried out to the Lord, and they said to Moses, “Why did you bring us out here to die in the wilderness? Weren't there enough graves for us in Egypt? What have you done to us? Why did you make us leave Egypt? Didn't we tell you this would happen while we were still in Egypt? We said, ‘Leave us alone! Let us be slaves to the Egyptians. It's better to be a slave in Egypt than a corpse in the wilderness!'” But Moses told the people, “Don't be afraid. Just stand still and watch the Lord rescue you today. The Egyptians you see today will never be seen again. The Lord himself will fight for you. Just stay calm.” But the people of Israel had walked through the middle of the sea on dry ground, as the water stood up like a wall on both sides. That is how the Lord rescued Israel from the hand of the Egyptians that day. EXODUS 15:1 I will sing to the Lord, for he has triumphed gloriously; he has hurled both horse and rider into the sea. EXODUS 15:22-25 Then Moses led the people of Israel away from the Red Sea, and they moved out into the desert of Shur. They traveled in this desert for three days without finding any water. When they came to the oasis of Marah, the water was too bitter to drink. So they called the place Marah (which means “bitter”). Then the people complained and turned against Moses. “What are we going to drink?” they demanded. So Moses cried out to the Lord for help, and the Lord showed him a piece of wood. Moses threw it into the water, and this made the water good to drink. 1) GOD KEEPS HIS PROMISES A) GODS PROMISE KEPT B) PEOPLE PROMISE NOT KEPT 2) GOD RESCUES A) OUT OF SLAVER B) INTO NEW LIFE C) TURNS BITTERNESS SWEET 3) WE ARE INVITED TO BE PEOPLE OF PROMISE

Weren't able to attend the NGFA convention this year? Rodney breaks down 3 trends he saw from the show floor — including the importance of end-to-end technology solutions — alongside Kearney Klein, a logistics executive who leads transportation solutions for Indigo. Like what you hear? Remember to subscribe, leave a five-star rating, and share GrainWaves with your friends and family.

You need to play Ninja Theory's Devil May Cry in 2021. Scott Tailford presents 7 Awesome Video Games You Weren't Ready For...ENJOY!Follow us on Twitter:@SlashLP89@WCultureGamingCheck out our YouTube channel: youtube.com/whatculturegamingFor even more awesome content, check out: whatculture.com/gaming See acast.com/privacy for privacy and opt-out information.

Cases of dementia in San Diego County have increased at a much faster rate than previously expected. More than 98,000 seniors are living with dementia, according to the latest report from The Alzheimer's Project. Lauren J. Mapp reports on caregiving at the UT.

“He has been the best teacher because it’s just a matter of noticing and playing around with, what is the feedback that I'm getting from this other human being? And it’s just been absolutely amazing.” -Margaret Webb In today’s episode, Coach Jill Farmer sits down with Margaret Webb. Margaret is a Life Coach who specializes in coaching parents on ‘Parenting the child they didn’t expect while they were expecting.’ Margaret and her neurosurgeon husband of 25 years have their own story of the unexpected. Tune in to hear this story and find out what led Margaret down the path of Coaching and how she has been helping others to find the freedom in shifting expectations.   Margaret Webb is a parenting coach who specializes in supporting parents with children who are on their own developmental timeline or who simply march to the beat of their own drum. (ie. Autism, Anxiety, ADHD, ADD, SPD, Apraxic, Dyslexic, Learning Differences, etc.) She and her neurosurgeon husband of 25 years thought that they knew what to expect while they were expecting their now 17 year old son but quickly learned he had other things in store for them. Turned out that the most powerful and helpful lessons for them involved shifting their own expectations and internal rules rather than placing all of the focus on him.  You can find Margaret Webb on her website, MargaretWebbLifeCoach, you can email her at margaretwebblifecoach@gmail.com or you can find her on Facebook and Instagram. Excerpts from the show:   “So let's talk a little bit about your specific journey. You were working full-time as a busy teacher helping to support your husband. He was on the very long and arduous path of medical training to become a neurosurgeon. So then you guys decided it's getting to be time where you might want to become parents yourselves. Pick up the story there, if you would.” -Master Certified Coach Jill Farmer “Yeah. We got married when we were 23. So we're about to celebrate our 25th wedding anniversary. But he was in his research year of his residency and we thought, ‘Ok, this will be an ideal time, because he'll be home more and we're almost at the end stretch of his neurosurgery residency.’ So we decided, ‘Ok, we're almost 30, this will be a great time to get pregnant.’ So we did and from there things got really interesting because things did not go as we expected. We got pregnant and then spent a year in Auckland, New Zealand ...before his chief residency year. He actually had to go to Auckland before I gave birth. I had the choice to either leave my teaching job when I was 30 weeks pregnant so that I could go with him and be over there in time to give birth or I could stay back in the states. So I chose to stay in the states to finish out my teaching year and then have our son at the hospital with the doctors that I knew. So he was not there when I gave birth, which was a very interesting thing because we ended up needing to have an emergency C-section and me not having medical knowledge didn't realize, ‘Like oh, maybe we should just demand to have this sooner than later.’ It ended up that our son had the cord wrapped around his neck, so he was losing oxygen and all sorts of things happened as a result of that. So he was born and things progressed. We went to New Zealand and everything was hunky-dory. Then towards the end of our one year there, it started to become apparent around his one year birthday that things weren't going as planned. He wasn't babbling, he wasn't responding to his name, he wasn't waving bye-bye and so that kind of set up some red flags for us. After the year was up we came back to the states. Then he did his chief residency year and I went back to teaching. Andrew went to daycare and things got even more challenging. He did not want to sit at the table, he didn't want to do certain things that the other kids his chronological age were able to do. So that was the start of our journey.’ -Margaret Webb “So at that point, obviously, chief residency is not a laid-back year and you're trying to juggle parenting and your own career as a teacher. And feeling like, I know from previous conversations we've had, ‘I am a teacher. I should be able to handle this. We've got this. We've got a teacher and a brain surgeon, we can do this with this kid.’ So what was your behavior like at that time and what were you trying to achieve during that early time of knowing that maybe Andrew was on a different path from at least the other kids in daycare at that point?” -Master Certified Coach Jill Farmer  “So we definitely had been high-fiving each other beforehand thinking, ‘All right, we got this thing in the bag. We are going to be the best parents possible for this child based on our experience.’ At that time I went into full-blown warrior mode where I was just like, ‘Ok I've got to fix it. I've got to take care of everything.’ We had visited a pediatrician who happened to be one of the parents of the kids that I was teaching and she started asking questions and I got very defensive around anything regarding differences showing up with my child because you know it was like, ‘Oh my gosh, this is my baby, why are you saying this about my child? Like he's just a late talker, he's just like Einstein. You know, he's brilliant, clearly.’ So there was a lot of defensive warrior energy where I just really wasn't willing to accept that there might be something different. Now I did accept help in the form of a speech pathologist and play therapist who came to our house. We did evaluations, we did the hearing screening, we did all sorts of stuff but at that point in time because he was doing his chief residency year, I felt like I needed to take on everything and make sure that everything was done so that when he came home he got to be ‘park man’. You know, he'd come in and our son would grab him by the hand and take him down to the neighborhood park and they would goof around and swing. So it was very important for me to make sure that they had their relationship and that they maintained that. Looking back now, I realize that it was at the expense of not really bringing him in and allowing his input and support. Like we would go and do MRIs and I would do it by myself. They always ended up being a horrible horrible experience. You know, looking back, I'm like, ‘Ok, he would've been the perfect person to bring. Which I eventually did because I'm like, ‘He would know the language, he would know how to communicate certain things.’ But at that point it was like, ‘Ok I just need to do this all myself,’ which was not good.” -Margaret Webb “So the final question in this part of the conversation, update us now on how hilarious and funny 17 year old Andrew is doing today.” -Master Certified Coach Jill Farmer “Yes, he is doing absolutely amazing. He's almost 18, which just blows my mind and he's super excited to become an adult. He thinks something magical is going to happen at 18 to make him suddenly independent, which cracks me up. But he's just kind of like Buddy the Elf. He's just joy and he loves being with other people and doing different things. He went to a social hour the other night with my mother-in-law and there was somebody in the parking lot. As I opened the door, she came over and she said, ‘I just have to say, ‘Do you realize what a joy your child is?’ He's just unapologetic of who he is and will compliment anybody. You know like, ‘Wow you look so beautiful’ or ‘I love your shirt.’ He doesn't have an ego and he doesn't have a social self filter which makes it so fun to be around. Now granted, he's also a teenager for the most part he is who he is and he continues to encourage me to be me unapologetically. I think these kids have a lot to teach us.” -Margaret Webb   Get One-on-One Coaching with Coach Gabriella Dennery MD Get One-on-One Coaching with Master-Certified Coach Jill Farmer   DocWorking believes the time has come to prioritize the health and wellness of physicians. Professional coaching is transformational. Elite athletes, award-winning actors and top-performing executives all know this, which is why they embrace coaching to achieve such extraordinary success. Leading corporations also know this, which is why they encourage coaching for employees at every level. Smart leaders leverage the power of coaching to achieve outcomes that are meaningful, measurable, and attainable. Our Coaches Will Show You How!   Our New Virtual Courses ‘STAT: Quick Wins to Get Your Life Back’ and ‘A New Era of Leadership’ are Almost Here!  Learn More Now        To learn more about DocWorking, visit us here!   Are you a physician who would like to tell your story? Please email Amanda, our producer at Amanda@docworking.com to apply.   And if you like our podcast and would like to subscribe and leave us a 5 star review, we would be extremely grateful!   We’re everywhere you like to get your podcasts! Apple iTunes, Spotify, iHeart Radio, Google, Pandora, PlayerFM, ListenNotes, Amazon, YouTube, Podbean   Some links in our blogs and show notes are affiliate links, and purchases made via those links may result in small payments to DW. These help toward our production costs. Thank you for supporting DocWorking: The Whole Physician Podcast!   Occasionally, we discuss financial and legal topics. We are not financial or legal professionals. Please consult a licensed professional for financial or legal advice regarding your specific situation.   Podcast produced by: Amanda Taran

Today's wrestling news, including...Vince McMahon Preparing To Sell WWE?Why WWE Talent Weren’t Surprised By Braun Strowman’s Release!WWE Creative Had No Long-Term Plans For Aleister Black!Aleister Black Says His Last Two Years In WWE Were “A Slow Death”?!ENJOY!Follow us on Twitter:@AdamWilbourn@AndyHMurray@WhatCultureWWEFor more awesome content, check out: whatculture.com/wwe See acast.com/privacy for privacy and opt-out information.

As soon as we're born we begin to age. Then why are we in this country taught to avoid and resent aging from a young age?As soon as we're born we begin to age. Then why are we in this country taught to avoid and resent aging from a young age?Sedena Cappannelli is the co-founder and President of About Life, Inc, a company she created to bring personal empowerment and innovative wellness programs to women around the world through keynotes, seminars, coaching, books, tapes, and related products. Her signature series of dynamic, S.E.L.F. (Self Enhancement Life Fulfilling) and P.E.P. (Personal Energy Program) Retreats & Programs are presented in locations around the country, online, and in a new book.She and her husband George Cappannelli’s work with AgeNation and The Age of Empowerment serves as an international platform for informing, inspiring, and engaging people on the challenges and opportunities that lie ahead as a result of the graying of the world’s population.In this episode, Sedena talks with Dr. Pam about how they got into working in the field of aging, optimizing the aging process, aging in America, their book, and their series "Ageless Living" on PBS.

Back pain, vision loss, carpal tunnel syndrome — all can be blamed on the personal computer. Laine Nooney, assistant professor of media and information studies at New York University, joins host Krys Boyd to talk about the ailments brought about computer usage – and about the trouble with shutting down your work computer for the day only to pick up your tablet. Their article, “How the Personal Computer Broke the Human Body,” was published in Vice.

She has recently been coined the Jewish Brene brown, and after our conversation with her we understand why. Michal Oshman is a trailblazer- wife, mom, leadership coach and head of Tik Tok Europe’s company culture, diversity and inclusion. She also formerly held the position of international leadership and team development at Facebook. In addition to this, Michal also served as an officer in the Israel Defense forces, and has three university degrees in psychodynamic and systemic thinking, sociology, and anthropology. Michal appeared to have the "perfect" life, but what nobody knew was that beneath the surface, she was battling all-consuming fear and anxiety.  In her newly released bestselling book,”What would you do if you weren’t afraid”,  Michal shares her journey through fear and how 3000 year old secrets of Jewish Wisdom and Chassidic insights changed her life after years of therapy didn’t work . In this episode, Michal shares her experiences and the key lessons she learned about aging, self-esteem, relationships, forgiveness, and finding inner peace. Book Link:https://www.amazon.com/dp/0744029104/ref=cm_sw_r_cp_api_glt_fabc_CJCNYAK534TA9VDZGC10

As Melbourne entered its third day of lockdown, the news came that many were dreading: coronavirus had made it back into an aged care facility and it was a mystery case. The health care worker and roughly 70 percent of residents had been vaccinated with their first shot. It came as senior Federal Government ministers insisted that the vaccine rollout is not a race, saying it needs to be systematic. But on today's Coronacast, the systematic approach had aged care residents to be vaccinated within a month and a half as part 1a - so what happened? Also on today's show: * Weren't all aged care residents supposed to be vaccinated by now? * What's going on in the UK? Why are numbers rising again? * What are the known risk factors to AstraZeneca blood clots?

Lynette opens this week’s first episode of For Crying Out Loud recapping her friend's birthday party that she hosted. This leads to her dog Phil getting into a big box of cookies and getting a little sick. After that, Stefanie talks about giving blood and having a fan encounter. And thanks for supporting our sponsors: Gold Peak Real Brewed Tea, Nutrafol.com enter FCOL, Chime.com/FCOL, OxicleanCoupons.com, Geico.com, and PlutoTV