Podcasts about metwo

Michelle McCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professionals, is responsible for ensuring the maximum adoption of and customer satisfaction with Unit4's offerings and is accountable for leading the transformation of Unit4's customer experience strategy that enables the customer success evolution.  Michelle earned her B.S in Marketing from Miami University in Ohio, and her Executive MBA in Global Management from Fordham University in New York.   Questions •  We always give our guests an opportunity to share a little bit about their journey. So, if you could take a few minutes to kind of just share with our audience a little bit about how you got to where you are today. •  So, Unit4, could you share with our audience a little bit about what Unit4is? What do you guys do? •  KPIs in terms of like NPS and customer satisfaction score. A lot of organisations also invest into market research, particularly like mystery shopping, and the mystery shopping sometimes will capture the NPS. What are your views on the frequency of doing these types of activities? And do you think it's critical to be doing it post transactional? Or should it be more so a conversation that you have with the client, maybe at the end of every quarter? What are some of your best practices that you'd recommend to clients? •  If you really want to focus on dominating, navigating that CX space in such a positive way, that your brand has an exceptionally positive reputation, what are some key indicators that you believe organisations need to focus on as we go into 2024? Where do they need to be giving their attention to? •  Now, could you also share with us what is the one online resource, tool, website or app that you absolutely can't live without in your business? •  Could you also share with us maybe one or two books that you've read, it could be a book that you read a very long time ago, or even one that you've read recently that has had a great impact on you? •  We have a lot of listeners who are business owners and managers who feel they have great products and services. But they lack the human capital that has that constant motivation, what's the one piece of advice that you'd give them to have a successful business having that consistent challenge that they're experiencing? •  Could you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed, or you got off track, just reminding yourself about that quote will kind of help to get you back on track, help you to get more focused. Do you have one of those?  Highlights  Michelle's Journey Michelle stated that she started off her career and kind of more of the traditional marketing, b2c and b2b type roles on the client side. And started in the advertising agency space, worked for a number of different retailers and brands, and eventually had kind of rounded out her experience and wanted to move into more of the tech side of things.  She had some opportunities to go and work on the SaaS side of the business for a company called Vibes, which is a mobile marketing technology company. And through that experience, and kind of rounding out her mobile marketing experience, she was able to kind of continue her career path then into other SaaS organisations. And so, by herself, here today, very excited to be talking with you (Yanique).   Tell Us About Unit4 Me: So, Unit4, could you share with our audience a little bit about what Unit4is? What do you guys do? Michelle shared that Unit4 is a cloud leader, really in the enterprise software space for midmarket, people centred organisations. And so, their solutions span everything from enterprise resource planning to financial planning and analysis tools, as well as procurement, project management for professional services organizations and so forth, as well as human capital management.  So, their solutions really bring together all those various capabilities around financials, procurement, project management, HR, into one unified and cloud platform through their ERPX solution. So yeah, that's a little bit about Unit4. Me: Quite a mouthful. So, at Unit4, a big part of what you focus on, we kind of alluded to it a bit before we started the official recording, how is it that you are able to improve CX by embracing customer centricity as a core value? And of course, there are some KPIs that you need to measure, so that's your area of expertise. So, could you share a little bit about that with our audience? Michelle stated that she really believes that organizations need to always be looking how they stand out from the crowd, right. In order to do that, we have to find better ways to address customer needs, and make sure that we're providing value and attainable outcomes. We need business experience that extends past traditional customer touchpoints and make sure that we're always looking at ways that we can influence product innovation, we need to look at the employee experience, because employee experience really translates to that of the customer experience. And we need to make sure that also aligns with our customers organization serves their purpose and our values.  So, one of the first steps in improving customer experience is really looking for a top down buy in across customer centricity and putting that at the heart of everything that you do in your business. So, whatever role you serve in the organization, that some way touches the end customer.  And so, customer companies need to really be making sure that they're measuring customer centric KPIs in order to determine how are we doing? And how are our customers feeling about us? So, we always want to look at how well we're looking at gaining new customers into the business, how are we growing the existing base of customers that we have? And how are we ultimately retaining the customers that we have to make sure that they're becoming long term champions of our business through the success that they've achieved together in partnership with us?  To kind of delve a little bit more into some of the KPIs, a couple of the things that we might look at are things like Net Promoter Score. So, looking at that kind of scale of 0 to 10 on how likely a customer is to recommend your company to a peer or colleague, looking at things like Customer Satisfaction Scores and making sure that those are kind of sprinkled all throughout the key listening posts of our customers.   So, wherever they are engaging with us, whether that's post sales, or that's post implementation, or that's post a business review that we've had with them, we want to make sure that we're always facilitating, and asking for their feedback and making sure that we are taking that, capturing that feedback and looping back to set proper expectations with customers.   Recommended Frequency of Market Research Activities   Me: So, I'm glad you talked about KPIs in terms of like NPS and Customer Satisfaction Score. A lot of organisations also invest millions of dollars, sometimes even billions into market research, particularly like mystery shopping, and the mystery shopping sometimes will capture the NPS. What are your views on the frequency of doing these types of activities? And do you think it's critical to be doing it post transactional? Or should it be more so a conversation that you have with the client, maybe at the end of every quarter? What are some of your best practices that you'd recommend to clients?  Michelle stated that frequency and cadence is definitely key, depending on the types of engagements, you want to make sure that they're throughout the customer's journey at the appropriate time. So, if you have a new customer that's joined, one of the things she mentioned is post sale, you have a customer that's gone through potentially a lengthy sales process with you, how did they find working across the organization, that's a great time for you to kind of see how the beginning part of their journey into implementation will go.  Then you may also want to survey a customer as they're coming out of an implementation with you. So, after they've worked with the project management teams and met their CSM, how is that work stream going? It's also key to mention business reviews. We may do quarterly business reviews with some of our customers. And so, making sure to take stock coming out of those meetings, what was the expectation? Did they see, hear, feel everything that they were expecting to have?   And so, she thinks it's a real combination of both the quantitative surveys, but also those qualitative conversations to probe a bit deeper, where you may not have the opportunity, and just a quick plug in one question or two questions survey that sent via email. Having that face-to-face dialogue, or that phone call or that Zoom video just to meet with a customer and kind of ask some more of those probing questions is definitely key.  She thinks that that is just as important during the beginning and middle phases of the journey with a customer as it is when you're coming up on renewal, so you may be looking at certain health indicators and want to also probe a bit deeper on some of those with customers, “Hey, you know, I've seen that you're expanding in your licences, tell me about how your company is utilizing those?”  Or conversely, you might have a customer that's decided to move away from a portion of your product, “Tell me a bit more about why it is that you're leaving there, what you weren't adopting or finding useful, so that we can learn and bring that back into the business.”   It also helps us from a churn management perspective, make sure that we are thinking about that and building that back into our way that we look at risk and mitigating risks with our customers.    Key Indicators that Organizations Need to Focus On for 2024  Me: So, many different avenues and strategies that we can employ to ensure that we're doing the right kind of measurement. So, we are now in I would say, we're at the end of 2023. And we're embarking on 2024 and a lot has happened in the last couple of years, especially with a global pandemic and all, what are some key things that you found, trends that you've maybe seen just in your own business, as well as with your clients' businesses that you believe if you really want to focus on dominating, navigating that CX space in such a positive way, that your brand has an exceptionally positive reputation and you have so many brand advertisers and evangelists for your business. What are some key indicators that you believe organizations need to focus on as we go into 2024? Where do they need to be giving their attention to?  Michelle stated that she thinks that there's always a focus around personalization of an experience and how you can help customers throughout their journey to better smooth areas that potentially create bumps for them, can that happen through automation, Chat GPT? Can that help it happen through other self-service capabilities that you can serve up to them?  And she also thinks probably goes without being said but ensuring that expectations of customers are properly managed all throughout.  Making sure that you're always having dialogue with the customers' needs in mind, that you're addressing pain points and the more and more that you can address those pain points through self-service, automation, ways that they can just make sure that they are able to get a quick path to value is really key, that frictionless experience for customers.   App, Website or Tool that Michelle Absolutely Can't Live Without in Her Business When asked about online resource that she cannot live without in her business, Michelle stated that for her, obviously Microsoft Teams, they use day in and day out in their business to communicate with their customers, to communicate with their teams internally.  But one other, she would say tool that they use heavily within the customer success management space, is Gainsight. And that is a tool that allows them to bring so much knowledge and power into their organisation. It allows their CSMs to know what right move to make next in terms of how to engage both internally and externally with their customers.  And it's becoming really more and more of a theatre of having a true customer 360 within their organization, so really, that single pane of glass view, if you will, of what their customers are experiencing. And so, if she had to pick one tool, she guesses she'd picked Gainsight because they're using it day in and day out and it's been really paramount to their success.   Books that Have Had the Biggest Impact on Michelle When asked about books that has had an impact, Michelle shared that one book that she did read, it's been a very long time ago. But it was Dale Carnegie's How to Win Friends and Influence People. She read that during her graduate school programme. And despite that, it's been around for ages, she thinks it really does a great job of cutting to the core of how you can set yourself up to best relate with others through the power of being able to build strong relationships, and making sure that those relationships are built on like a mutual trust and credibility. So, she thinks that that is always relevant, no matter what role you're in, how do you build relationships? How do you help drive influence? So, that's just been a really meaningful book to her throughout the course of her career.  One other thing she was going to add is that she listens to a number of different podcasts, perhaps different than books. But one podcast that she really enjoys is Mel Robbins Podcast, because she thinks she teaches a lot of both professional and personal habits that you can apply to everyday life, how you can really make sure that you're leading a productive and happy lifestyle and that you have that good work life balance. So, if you haven't checked Mel Robbins out, her podcast is great. Me: Two excellent recommendations, Michelle. I totally agree with you about Dale Carnegie's book, the book came out in 1933, literally, many, many years ago, almost 100 years old. But the principles and concepts in that book are still relevant today. And I do listen to Mel's podcasts, and I follow her on most of her social media platforms, love her content. So, excellent recommendations for audience.     Advice for Business Owners and Managers Who Have Great Products and Services but Lack the Constantly Motivated Human Capital  Me: Now, we have a lot of listeners who are business owners and managers who feel they have great products and services. But sometimes they feel like they have constantly demotivated human capital, they lack the human capital that has that constant motivation. And motivation is one of those behaviours or competencies that comes from within, you can encourage it, but you can't actually evoke it or make it happen. So, if you were sitting across the table from that person, those business owners or managers today, what's the one piece of advice that you'd give them to have a successful business having that consistent challenge that they're experiencing? When asked about advice she would give for the lack motivated human capital, Michelle shared that she thinks one of the most important things for her in terms of motivation is always trying to understand from a customer perspective, what it is that they're trying to achieve, because she thinks she gets a lot of motivation out of helping others. And she thinks when you feel like you have a true understanding of the problems that you're trying to solve, what tools you have at your disposal, and you feel like you can harness that power to find a way for those customers to excel and to drive outcomes in their business, that's extremely motivating to her.  Everybody and perhaps new business owners or business owners, she really likes the idea of kind of starting before you're ready, everything has a beginning, right. And it's not going to be perfect, but she thinks the more and more you practice, and the more and more you get into the rhythm, you find that you figure your way through, everything is kind of easy to figureoutable. So, she likes the idea of kind of just starting things before maybe you feel like you've got it completely figured out and reframing things kind of as you work through them. So, that's kind of how she works through times of adversity or new skill sets she needs to kind of build rapidly and that's worked well for her.   What Michelle is Really Excited About Now! When asked about something that she's really excited about, Michelle shared that back over the beginning of the summer, they had a in person leadership seminar that they had done as a leadership team going through kind of the Clifton Strength Finders exercise. And she's done all sorts of disc assessments and different things throughout the course of her career, but she really found that particular assessment very valuable. And for those of the listeners that might not be familiar, it's basically an online assessment you can take, takes about 20-30 minutes. And when you go through it, it ranks your top 5, top 10 and kind of, they call them all 34 of them strengths.  And then you kind of understand where you can lean into a bit more as a leader. And by sharing it with your peers, you can really get a sense of how other people learn, how they like to communicate, how you give and receive feedback. And so, she actually liked that so much within their leadership conversations, she's cascaded that down with her direct reports. And they've had some very, very good conversations about that, she thinks she's just uncovered ways of working with people that she wouldn't have necessarily known.  And it also helps from a leadership perspective, and she thinks managing perspective, understand more the types of skills that people have, the types of things that are motivation factors for them, so that you can really make the most impact of your team. Her top strength coming out of that was individualization, which basically is your ability to kind of take a survey across the landscape and understand which individuals that are best suited for which areas and how to best pull out the different strengths of people you work with.  And so, it was eye opening to see some of the things she might have thought she would have scored higher on versus those that she perhaps has some developmental opportunities with. So, if people haven't taken that, she would highly encourage it, she found it extremely valuable. And she knows her team enjoyed the conversations that they had off the back of the exercise.   Where Can We Find Michelle Online LinkedIn: Michelle McCarthy   Website: https://www.unit4.com/   Quote or Saying that During Times of Adversity Michelle Uses  When asked about a quote or saying that she tend to revert to during times of adversity or challenge, Michelle stated that she thinks one of the things from Mel Robbins and it's not necessarily a quote, but she has The 5 Second Rule and one of the things she has been trying to do whenever she feels like she's getting off track, or maybe you start to go down a negative path is just to say yourself, “5, 4, 3, 2, 1” and then launch yourself into doing what you next need to do. So, that's from her book The 5 Second Rule: Transform Your Life, Work, and Confidence with Everyday Courage, Mel Robbins. But she's really been trying to use that to break habits and people use it to get themselves out of bed in the morning, from going down a negative path.  So, the other one that she would say she really like, and it's from John Maxwell is, “A leader knows the way, goes the way and shows the way.” And she thinks that's so powerful to remember, it's not just about kind of saying the vision, but it's also about walking the talk. So, she'll leave us with that. Me: Amazing. Thank you so much, Michelle. Now, Michelle, we just want to express our deepest gratitude to you for taking time out of your very busy schedule to kind of hop on this podcast and share with our audience a little bit about your journey, how you got to where you are today, why it is important to ensure that you're measuring for the right things as it relates to improving CX in your business and of course embracing customer centricity as a core value. And then looking at also the frequency of how you do those measurements, and what kind of things you really need to be targeting and focused on at different periods of your business to ensure that you're really delivering on the expectations of your customers and of course, aiming to exceed those expectations to create that long lasting relationship. So, your insights today, your knowledge today, all that you shared with us today, we are extremely grateful. So, thank you so much.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     How to Win Friends & Influence People by Dale Carnegie •     The 5 Second Rule: Transform Your Life, Work, and Confidence with Everyday Courage by Mel Robbins    The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

In this episode Simon K speaks with Irish singer/songwriter and 2003 Eurovision entrant Mickey Joe Harte.Mickey Joe also won the 2003 You're a star talent show.Simon & Mickey Joe speak about his life growing up during the troubles in Northern Ireland,his career so far,being in Eurovision,winning You're a star and how his musical journey has evolved.Mickey Joe also sings a wonderful version of his new single Derry girl on the show.Mickey 'Joe' Harte has been a mainstay of the Irish roots and popular music scene for more than 15 years. He has multiple Platinum records to his credit including #1's and many Top 20 hits on the Irish charts. Back in 2003 he represented Ireland in the Eurovision Song Contest with "We've Got the World" and placed 11th and reached #1 on the Irish Single Chart.Mickey Joe Harte is back with a brand new single ‘Derry Girl' – his first in 3 years – and is currently working on pre-production for his next album.‘Derry Girl' is released across all digital platforms through Swerve Music Limited.‘Derry Girl' is the first single Mickey has released in 3 years following his last long play record ‘Me Two' released in 2018. ‘Derry Girl' was recorded in Attica Studios with producer/engineer Tommy Mc Laughlin and mastered in London with John Davis. This upbeat single tells the story of dating a girl from the wrong side of town, religion or beliefs shouldn't matter when it's love…Mickey Joe Harte is back with a brand new single ‘Derry Girl' – his first in 3 years – and is currently working on pre-production for his next album.‘Derry Girl' is released across all digital platforms through Swerve Music Limited.‘Derry Girl' is the first single Mickey has released in 3 years following his last long play record ‘Me Two' released in 2018. ‘Derry Girl' was recorded in Attica Studios with producer/engineer Tommy Mc Laughlin and mastered in London with John Davis. This upbeat single tells the story of dating a girl from the wrong side of town, religion or beliefs shouldn't matter when it's love…Twitter: https://twitter.com/MickeyJoeHarteWeb: https://www.mickeyjoeharte.com/Facebook: https://www.facebook.com/Mickeyjharte/Instagram: https://www.instagram.com/mickeyjoeharte/?hl=enYoutube: https://www.youtube.com/channel/UCKGc0n7xiwLDkMiPt896MWA/featuredNew single Derry girl:http://itunes.apple.com/album/id1644384673#podcast #interview #mickeyjoeharte #musician #bestsellingartist#donegal #eurovision #wevegottheworld #derrygirl

In this episode, Kathryn welcomes Alexandra Brodsky, a staff attorney at Public Justice and author of Sexual Justice Supporting Victims, Ensuring Due Process, and Resisting the Conservative Backlash, to talk about the differences between a dog whistle and real concerns with the due process and what the Title IX is. She shares her thoughts on what's next in the MeTwo movement too. Alexandra also narrates what survivors of sexual abuse are going through after the incident and what we can do to help them live through the changes. Episode Resources https://www.lexisnexis.com/lexisplus https://www.alexandra-brodsky.com/ https://www.linkedin.com/in/alexandrabrodsky https://twitter.com/azbrodsky https://www.publicjustice.net/team/alexandra-brodsky/ Sexual Justice: Supporting Victims, Ensuring Due Process, and Resisting the Conservative Backlash Episode Highlights Who Alexandra Brodsky is Why Alexandra decided to go to law school How she charted the path that made the most sense for her What her writing process is What the difference is between a dog whistle and real concerns about process What is next on the MeTwo movement How you can help the survivors who are living through the changes What the Title IX is Subscribe, Share, and Review To get the next episode subscribe with your favorite podcast player. Subscribe with Apple Podcasts Follow on Spotify Leave a review on Apple Podcasts

Deutsch-türkischer Sozialaktivist, Initiator von #MeTwo, Unter diesem Hashtag haben Migrant*innen in den sozialen Netzwerken von dem Alltagsrassismus berichtet, der ihnen wiederfährt. das haben dann auch zehntausende gemacht- Er hatte die Hotline für besorgte Bürger ins Leben gerufen - bei der er mit Menschen, die sich vor Flüchtlingen fürchten, gesprochen hat. Ali Can erfindet immer wieder neue Wege, auf das Zusammenleben und Miteinander von Menschen mit und ohne Migrationsgeschichte aufmerksam zu machen. Angefangen hat alles damit, dass er als 21-jähriger Student er zu Pegida nach Dresden gefahren ist, um mit denen zu sprechen. Seitdem ist er hauptberuflich als Sozialaktivist tätig. In Essen hat er das VielRespektZentrum geründet

   Happy Sensational Sunday, Todays breath is Conquer Breath (Ujjayi Pranayama) which Boosts energy and regulates blood pressure by increasing oxygenTo do it: Inhale through the nose while gently contracting the back of your throat (this makes a soft snoring sounding). Exhale slowly through the nose while keeping your throat contracted. Repeat this cycle for several minutes. Let's do this together: Inhale through the nose while gently contracting the back of your throat (this makes a soft snoring sounding). Exhale slowly through the nose while keeping your throat contracted.Two more times: Inhale through the nose while gently contracting the back of your throat (this makes a soft snoring sounding). Exhale slowly through the nose while keeping your throat contracted.Last one: Inhale through the nose while gently contracting the back of your throat (this makes a soft snoring sounding). Exhale slowly through the nose while keeping your throat contracted.Continue doing the Conquer breath while I share our nudge for the day.   Today's nudge is: Nothing can stop meBelieve that you can do it and nothing can get in your way! Nothing can stop you from being happy or  successful. If you get knocked down, get back up dust off your knees and get back to it. Nothing can stop you without your permission! If you are trying to get healthy remind yourself that NOTHING can stop you. Nothing! If you are trying to get better at a sport or activity, remind yourself over and over that nothing can stop you! If you are trying to do well at school or work, keep that reminder going.  Every time  you come to a temporary roadblock remind yourself that nothing can get in your way. This is going to be a wonderful week and NOTHING can stop you!!  Let's say it together three times while tapping each finger to our thumb: Nothing can stop meTwo more times: Nothing can stop me Last one: Nothing can stop me   Have a great Sensational Sunday! 

  Happy Wellness Wednesday, Today's breath is the Lion's Breath which Strengthens the diaphragm, Relieves tension in the body, Connects to your inner strength and Releases excess energy. To do it: sit or kneel and take a  deep inhale, then exhale “roar” with your tongue outLet's do this together: take a  deep inhale, then exhale “roar” with your tongue outTwo more times: take a  deep inhale, then exhale “roar” with your tongue outLast one: take a  deep inhale, then exhale “roar” with your tongue outContinue doing the Lion's  breath while I share our nudge for the day.  Today's nudge is: Success will find meGet working. Make it happen. Believe it. Visualize it. Make a vision board of your success. No matter what your age or present life it, you can change it for the better and become a success! Even if it is simply doing better in a class or an activity. Believe it, visualize it and it will come! Look at the stories of so many artist, authors, musicians and athletes that came from nowhere but believed in themselves, visualized their success and are now there. You need to advocate for yourself. Hold your shoulders up and be confident in what you can do. You have to believe in yourself and then others will follow…soon success will follow  Let's say it together three times while tapping each finger to our thumb: Success will find meTwo more times: Success will find meLast one: Success will find me  Have a great Wellness Wednesday! 

張睿家15年前因電影《盛夏光年》成為同志偶像， 體育系畢業的他，竟然也曾在工作場合遇過「侵略式」的示好，現場是怎麼一回事， 鎖定這集節目，由張睿家親自告訴你。 ⭐歡迎WOW靠粉斗內賞飯吃 http://bit.ly/WowCowDonate ★★★★★★★★★★★★★★★★★ ⚡成員有事嗎⚡

In unserer 13. Folge sprechen wir über die #metwo-Debatte, die vor ziemlich genau 3 Jahren im Zuge der Rassismus-Vorwürfe von Mesut Özil an den DFB von BIPOCs unter dem Hashtag #metwo geführt wurde und unter dem tausende BIPOCs von ihren persönlichen Rassismus-Erfahrungen in Deutschland berichtet haben. Wir sprechen darüber, welchen Stellenwert die #metwo-Debatte für uns hat und wohin sie uns heute geführt hat. Dabei sprechen wir auch über den Vorwurf der Identitätspolitik und was wir von ihm halten. Wenn euch unsere Folge und generell unser Podcast gefällt, dann freuen wir und sehr darüber, wenn Ihr "Power of Color" auf Steady unterstützt: https://steadyhq.com/de/powerofcolor Podcast "Power of Color" - von und mit Cindy Adjei, Marcel Hopp und Melis Yeter. www.powerofcolor.de ___ Links zur Folge: Ali Can: https://ali-can.de/ Artikel im Tagesspiegel "Streit über mutmaßliches Sexualdelikt bei „Deutsche Wohnen & Co. enteignen“: https://www.tagesspiegel.de/berlin/wenige-wochen-vor-berlin-wahl-und-volksentscheid-streit-ueber-mutmassliches-sexualdelikt-bei-deutsche-wohnen-und-co-enteignen/27565148.html Artikel in der Berliner Zeitung "HU Berlin: Studentenjob nur für nichtweißen Menschen": https://www.berliner-zeitung.de/news/hu-berlin-studentenjob-nicht-fuer-menschen-mit-weisser-hautfarbe-li.179121

Mahesh Ram is a serial founder and entrepreneur and he's currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in over 120 countries. GlobalEnglish was later acquired by the Pearson PLC. He previously held CTO roles at Thomson Reuters.   Questions   Could you just tell us a little bit about your journey? How it is that you ended up in this world of customer experience automation? Can you tell us a little bit about Solvvy? So a big part of artificial intelligence is natural language processing, could you just break down what that really is to our listeners so that they can understand and maybe even get a better connection with maybe how this could work in their business? A business is really looking to try and find a way to have more automation in their business. What's maybe one or two things that you think they could start off doing if they're at ground zero, they have no automation. Where can they start to try to get their business on level one of trying to get automated and have their customers come on board? Could you share with us what is the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that have had really great impact on you, it could be a book that you read recently, or even one that you read a very long time ago, but it still has a great impact on you. Could you share also share with us what's one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, because it kind of helps to get you back on track, or just get you going if you get derailed for any reason? Do you have one of those?   Highlights   Mahesh's Journey   Mahesh shared that he thinks the whole area of customer experience is one that always fascinated him, his entire career has been about automating complexity. And by taking very complex things and turning them into easier, better, more frictionless experiences and that's been true for whether that's online education or legal and tax compliance. But when he thinks about customer experience, it's the thing that impacts every single one of us, all of us have great experiences we can talk about with brands and we have those very poor experiences we talk about with brands and we make decisions based on those things. And he's no different than everybody else, than their customers.   And so, when he saw the potential for the technology to truly deliver a better experience at scale, he was hooked. When he saw that the incredibly powerful PhD work that his co-founders had done that enabled the ability to deliver this incredible customer experience at scale, he just couldn't resist because as a CEO, he has often seen that they're just not good enough at this. So that's what motivated him and that's what excites him about what they're doing.   What is Solvvy About?     Me: All right. So can you tell us a little bit about Solvvy? I know you mentioned in your bio that you are currently at Solvvy and Solvvy is about CX automated platforms and basically powering customer experiences. Just in in real word terms so our listeners that are listening, whether they are managers, or business owners of small or medium businesses, they can get a better understanding of what you do could possibly influence what they do to enhance frictionless experiences for their customers.   Mahesh shared that there's a famous book called The Effortless Experience that he thinks described very nicely what they're trying to do, but at Solvvy, they built a powerful SaaS platform, it's a solution that takes machine learning and natural language processing, natural language understanding at its core, but delivers an end user or consumer experience that allows every one of us as consumers to interact with the brand in a way to get self-service automation sometimes, other times get the right journey, be able to get to the right agent at the right time. But the way they like to think about it is allowing any brand in the world at scale to deliver what they think of is like concierge level journey. Imagine if the system understood you, it knows what you want, you just talked to it and it tells you where you need to go. Sometimes it provides you an immediate answer, other times it has to ask you some follow up questions because it needs a little more information from you in order to pinpoint either the right answer or get you to the right agent.   And you can imagine how this can be scaled across a global footprint, across the world. Their customers are B2B and B2C companies that have hundreds and millions of end users. But they're serving two customers, if you will, they're serving the companies that buy and implement them but ultimately, their end customer is their consumer, their end user and can they (Solvvy) deliver an intelligent solution like sometimes it's in the form of a chatbot, other times it's in the form of taking them on a journey and taking them to the right agent. But that's what they do. They made it really simple to implement something that's very complex under the hood, but it's very simple for companies to implement and it delivers an immediate ROI to the business and better experience for the user.   Me: Does your company primarily work with a particular type of industry like retail? Or is it more service based kind of organizations? Could you give an example of maybe one of your clients that has seen success as a result of this approach?   Mahesh shared that first of all they work across a wide number of verticals, both B2B and B2C. But he would say some of their strongest verticals are things like ecommerce, not so much pure physical retail, but oftentimes the ecommerce arm of a retail business, FinTech. So consumer FinTech and banking, a good example would be a consumer finance banking application stash, which many people have used, millions of users use them. They work with brands like Ring - the home doorbell, home alarm, home security company, which is now part of Amazon. These are some of the companies. So it's a wide spectrum of companies but typically it's a situation where he as an end user of a product or service, have adopted that product or service, but have questions about how to get the most out of it. And sometimes that can be simple, that can be he's an ecommerce customer and he has ordered something and he wants to cancel something or he wants to see where it is, he's wondering why there's a delay.   Other times, it might be something like he bought a device and he doesn't know how to make it work with his iPhone, we've all had that experience. And in both those situations, Solvvy can understand the issue as expressed by the user in everyday natural language, and then be able to connect the user to the right solution that could be a stepwise guide an answer, it could be in some cases, collecting more information and giving it to the agent who can then help you 3 to 10 times faster than they could. So that those are some examples of companies they work with, that it's a pretty broad spectrum. They even work in healthcare, they work with Calm, which is one of the leading meditation apps, many of your users, entrepreneurs may be using that to do meditation and peace of mind. Wonderful application, they support their end users. So it ranges across a wide range of industries.   What is Natural Language Processing?   Me: So a big part of artificial intelligence is natural language processing. And I know for the average person, that may sound like really high level, could you just break down what that really is to our listeners so that they can understand and maybe even get a better connection with maybe how this could work in their business?   Mahesh shared that the way to simplify the complex, obviously, natural language processing is a deep science and there's 10s of 1000s of research papers and PhD thesis on this, but he'll simplify it because he thinks at the end of the day, as consumers, it boils down to one thing is the ability to understand, in the customer experience space, it's the ability to understand when a user expresses an issue or what we think of as an intent.   So, you might say, “I bought the jeans last week, they don't fit me, please help.” And if you have enough data about prior examples of that, you can quickly learn, the machine learning can actually learn that the natural language expression in that case is likely a call to say, “Hey, can I return or exchange this?” Nowhere is the word return or exchange used. So he thinks natural language understanding in context of customer experience is about understanding how people in that business or in that problem area express issues, they often don't use the words that the companies use, they may not use the word return or exchange, they say, “I want to give this back.”   So NLU (Natural Language Understanding) is the technology that allows you to move away from that kind of keyword dependency and understand the core intent of what the user is doing.   And the way you do that is you actually train on the prior data, because chances are most businesses have had 1000s, if not hundreds of 1000s of people asking similar questions before. And the machine learning can actually learn how real users express real issues and start to get better at detecting that as soon as they finish typing something in or speaking something.   And we're all familiar with Alexa, and it has a specific set of natural language understanding where you can ask what's the weather and it's been trained to understand those words, is it going to rain today? And it knows to answer you with an answer and tell you to take an umbrella. So that's an example of NLU that most people would understand but in the context of customer experience, it's very much about understanding that businesses specific natural language.   Tips for Implementing Automation in Your Business   Me: So let's say we have some listeners who their business, let me give you an example. Let's say for example, it is a pastry business and she or he may have an outlet where customers can come and pick up little pastries like cupcakes or a slice of bread pudding or whatever the case is. And they're really looking to try and find a way to have more automation in their business. What's maybe one or two things that you think they could start off doing if they're at ground zero, they have no automation. Where can they start to try to get their business on level one of trying to get automated and have their customers come on board?   Mahesh stated that he thinks the first thing he thinks if you think about foundational principles, it's first of all, let's make sure that we collect all that information in a place where you make sure that you answer it, that you keep track of it, that you have some history of what's happened with that user.   And so typically, you would use some sort of a simple support CRM business. They partner with companies like Zendesk, Freshdesk, and others. And those are pretty simple to implement, they don't really require a lot of deep technology to implement a simple implementation.   And that allows you to then say, “Okay, Yanique called me on Tuesday asking about the status of her pastry order. And I need to get back to her.” It keeps track of it and if you come back a week later, he might know that you asked about this last week. And so, he might start his conversation with you by saying, “Is this about the pastry order you placed last week?”, So he has some context.   So he thinks first thing is to put a simple system in place, there's lightweight systems, there's inexpensive systems, they don't cost a lot of money. And typically, you can scale up or down depending on how many resources you have. So that, he thinks is first things first.   Second thing is, he thinks a lot of businesses would just benefit from writing some simple content, and other things on their websites to be able to answer the most frequently asked questions. So pay attention, once you're starting to track what people are asking, you should then be able to go back and say, let me write an article about how do I customize a cake. Or if I order a bulk order of pastries, do I get a discount? These might be common questions that you see in the data that you see, after you see this is coming up over and over. So that would be like a starting point, you'd start with some sort of a knowledge base so people can find the answer for themselves because most people don't want to wait for your team, especially if you have a small team, it might take 24 hours for you to answer that question about a bulk order, well, you might have lost the order by that time.   So you're better off letting the customer get the help they need. And that goes to the third thing, which is then the third thing is they work with OpenTable. You're familiar with OpenTable, people make reservations at any restaurant, hundreds of 1000s of restaurants around the world. And they serve two audiences, as a consumer if you want to book a table at a fancy restaurant, perhaps in San Francisco, but also the restaurant owner who has to then control some of those back end tools. And they provide a whole range of tools.   But imagine an experience where that restaurant owner can interact with technology to be able to change their hours or modify frequently asked questions. So, that's where they often come in is that they end up giving brands a way to automate even more complex things.   So if you say, “Hey, I want to customize my cake.” the Natural Language Understanding can actually understand that or maybe you don't say customized, “I want to order a special cake for my niece. And I want it to say something very unique.” Something like that and nowhere would he use the word customized. I could come up to you and say, “Great, looks like you want to customize the cake. We have these options for you, which one do you want.”   And take you down the path and actually collect all that information and say, “I've got everything I need, somebody will get back to you within an hour with an ETA on when this cake will be ready for you. Does that make sense?”   And imagine that experience in 35-40 seconds, he might have actually gotten your order right. And he'll still handed off to a human being because somebody still has to bake the cake. But at that point, he's such a delighted consumer that maybe he'll order a little extra. Maybe at that point, you present him with an offer and say, “If you want to order a dozen cookies for the other guests, there's a special offer 10% off right now.” So he thinks if you think about automation, it's not about putting a blocker in front of the user, it's about automating things that otherwise they'd have to wait too long for.   App, Website or Tool that Mahesh Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Mahesh stated that that's a great question. He thinks for them, because they've gone completely virtual right due to the pandemic, so everybody's virtual. So he thinks it would be tempting to say an online meeting tool like Zoom. But he actually thinks that the most indispensable tool is probably something like Slack because it's a communication vehicle for everyone to share information and ideas.   And what they've done which is nice with Slack is they've used some of the third party bots and applications inside Slack to do things like give praise to someone. It makes it easy to give praise and it shows up in Slack, everyone can read it, it also then writes it automatically to the performance management system. So it's a great way to motivate your employees or help people motivate one another for great work, “Hey, Yanique did a great job today on this, she made it possible for me to help this customer.”   It makes it easy to just go into Slack and give her praise. That's one example. You can share documents; you can even do video calls in Slack. So, it's a pretty powerful tool, he's sure other people use other things like it. But that's one that he would say it's been very, very crucial for them.   Books That Have Had the Greatest Impact on Mahesh   When asked about books that had a great impact, Mahesh shared that one book is very personal. His grandfather lived in India, grew up in India, he had spent most of his career in the public service. But he's very interested in music and after the age of about 60, he decided to become a music and dance critic. And he started writing and then actually became a well-known critic and musicologist in one of the major newspapers of India.   And at the age of 88, his grandfather decided to write a book. He wrote a book on music and musicians and just his recollections and opinions. And it turned out to be a really, really well received book and got a lot of critical praise at the age of 88. He thinks that to him, it was less about the book and more about the fact that his lifelong passion for learning had never stopped. And so, it's as much the book as the writing of the book as the book itself, it's both. So that was one.   The second one, which he thinks has become more and more relevant as a book he has probably read three times. It's a three volume, very heavy, long trilogy called Parting the Waters: America in the King Years 1954-63, written by a man named Taylor Branch, and it's kind of the entire lifespan of Martin Luther King and it's probably about 2000 pages total.   So it's not light reading. But it talks about all of the ups and downs of the civil rights movement, the great triumphs, and then of course, later in his life some of his regrets and so on, and so on. And he thinks it really comes home when you think about the events of the last couple of years and what's going on in the world, you realize that these struggles, the great struggles don't have easy answers and solutions don't just emerge and everything is great.   Things have a way of taking far longer and being much more difficult than you ever imagined when you started. Ideals are what carry you through but even, there's a lot of frustration you have to overcome whether that through in business or in social life. So those are two. And then for fun, he thinks one that he always like reading, it's light reading is Calvin and Hobbes a cartoon strip, because he just thinks it reminds him that at the end of the day, we all take ourselves way too seriously.   Me: That's so true. And life is so short, we really have to enjoy laughter.   What Mahesh is Really Excited About Now!   Mahesh shared that they're working on so many incredibly exciting things in the business. He'll choose one or two that he thinks excites him the most. The first thing is what he calls the Omni-Channel experience. Take the example of the pastry shop, he thinks they're just now entering in the United States, the notion of a truly omni-channel experience where businesses have to meet consumers where they live.   It's no longer reasonable to expect customers to come to your website. They live in Instagram, they live in Snapchat, they live in WhatsApp and this has already happened in other markets like in China, you have WeChat and India WhatsApp is very, very strong. And if he wants to order a pizza from Domino's in India, he's just as likely to use WhatsApp as I am to go to www.dominos.com.   But in North America, that's just now happening, it's just happening where brands have to be creating really strong presence but the problem is there isn't one thing. It isn't like he can just build for WhatsApp, on a Monday, he might choose to interact with the pastry shop mentioned on Facebook Messenger. On Tuesday, he might want to go into WhatsApp and place an order for a cake. On Wednesday, he might go to the store brand to the website and try to order it. And it could change if two users might have two different things.   So brands have to be in all these places. But he can't have different things going on in those sites. If he asked you what's the price to customize the cake, and you give him three different answers on three different channels, that's a real problem, consumers get really annoyed.   So he thinks what they're doing at Solvvy, which is really exciting, is they're making it possible for businesses to build the intelligent layer once in the platform, and then deliver on any of these channels they choose with the same consistency. So if you come in on a Monday and say, “I want to return the shoes that I bought on Facebook Messenger.” They'll take you through that entire experience and get to get it returned and connect you to an agent. But on Wednesday, you come back and ask “Where's my order on the company's website?” They'll be able to answer that question just as accurately on that thing. So the consistency across platforms.   So it's consistent and personalized so it knows enough to ask Yanique for her email address and look it up and tell you exactly where your order is, that kind of personalization automated is critical.   And then he thinks that goes to the second piece, which is what excites him more than anything is the ability to deliver a truly personalized experience. Think about yourself or anybody in the audience, when you buy a product or service, the experience you have in the first week, maybe the first 10 days, maybe the first 30 days, if it's a piece of software is so crucial. How well you use it, how well you get acclimated to it, determines how happy you are with it. So they think at Solvvy, how do they enable brands to be able to deliver that kind of support and on boarding and guidance to say a first 30-day user, it's different than for a user who has been with the brand for 6 to 12 months and do that at scale, do that for millions of people.   So a good example would be they work with a very large meal kit delivery service, they deliver meals to your home. And he can deliver a different experience for someone who's ordering their very first meal, that's a little bit more hand holding, a little bit more like, “Hey, did everything come as you expected?” Because they're not used to some of the things about unpacking the ice and doing these things. But if somebody who ordered 12 meals in the last 2 months, he probably don't want to waste their time asking them if they know how to unpack the ice, he wants to ask them if they're looking for new recipes.   So the ability to do that at a massive scale, because you can't do that one by one, but technology allows you to say, I'm going to do that for everybody who's a first 30-day user is going to get this experience. So those are the kinds of things, so personalization and omni-channel are the two things that he thinks really, really excites him about the business.   Me: Two things came to mind when you were speaking just now. So the first thing you mentioned was omni-channel and I personally as a customer, I'm trying to wonder if there's no technology out there that let's say, for example, utilities is something we all have to pay every month, let's say our electricity bills, and you may talk to your electricity company, you may not talk to them very often, but there are times when you do have to interface with them. So let's say for example, you reach out to them on Twitter messenger because there was a power outage in your area and they communicated and said, okay, they've sent their engineers to sort it out and we should get service restored within X amount of time. And then four months later, you may need to contact them because you're trying to pay a bill, you're trying to use their platform to pay the bill, but you're having some challenges and when you call them on the phone, you can't get them, it would be good to know that they're able to connect those experiences. So they would say to you, “Oh, hi, Miss Grant, we haven't heard from you in four months, how have things been?” Because then it shows that they're paying attention to the last time someone was in contact with you, even if it wasn't the same agent that you dealt with four months ago. Is that possible?   Mahesh shared that it's not only possible, they're doing that all the time. There's kind of a divide in the middle, which is whether I know who you are, I don't right. Oftentimes, if you're going to an ecommerce site, you go to www.nike.com, you're probably not identifying yourself, and you may not want to identify yourself, you may not want them to know that it's Yanique.   But if you have an existing relationship with the brand, you still might come to the website of the utility company and not identify yourself but based on the type of question you're asking, they might say, “In order to help you, you'll have to identify yourself.” But he doesn't want to give that to you until he realizes you need that.   So, then he might say, “Can you please tell me the email address or can you log in?” And then based on the login, now he can come back and say, “Looks like you came in last week and asked this question. Are you asking about the same thing?”   And if you say no, then he can pop up and give you the more generic menus and say, “Hey, would you like to be able to do it?” So not only is it possible, they're doing it all the time with brands where they're personalizing the experience, this goes back to his notion of personalization is that sure it can understand prior interaction data and ask you if that's the case. Sometimes that can be intrusive, you may not care about something four months ago, it's not that.   But if you've called three times in the last week, chances are it's about the same issue.   And so at that point, what he needs to do is two things. One is he needs to make sure that every single thing that you told him on the first call or the first technology interaction with Solvvy, for example, it's been recorded properly to the agent, so that the next agent picks who it up, your second call a week later has everything in front of them and that's the key.   The key is not to make you repeat yourself, not make you repeat yourself and that's what technology enables. He'll give you one example. In the example with the meal kit is if you come in and say “Hey, help my mind steak is spoiled. I'm really angry.” Well, first of all, you're probably pretty upset because your dinner just got ruined, that's not a good experience, you might stop using the brand. But if he immediately pop-up and say, “I'm sorry to hear you have a missing or spoiled ingredient, can you just give me the information, this and it pops up your meal and it says which of the ingredients is missing or spoil, tell me what's wrong with it.” And immediately, he'd say he could shoot a credit back to your account. And then you can still talk to the agent if you want and complain more. That's a really good experience.   Unfortunately, it doesn't feed you your meal that night, but it does make you feel like the brand is there for you and really cares about doing something right, they can make an offer and give you two free meals or whatever it might be. But again, even if he passed you to an agent in that case, the agent knows that you called because your steak was spoiled, the ice had melted, that you were expecting to get it with two side dishes and you only got one and they start the conversation with you knowing all this, they're not asking you to repeat any of this. That's what they do.   Me: Brilliant. It's funny you mentioned the meal delivery service for home because I started using one recently and I find the young lady service to be so poor. When you call her she doesn't return your phone calls, when you send her a message on WhatsApp she takes forever to respond. She sends out her menus the week before like on a Friday and then you indicate to her how many days per week you wanted meals and which items you were interested in. And I think for last week I told her I was interested in the meal for Thursday. The meal wasn't delivered, I tried to call her on Thursday afternoon to ask her, “Weren't you supposed to deliver the meal today?” She hasn't responded to my WhatsApp. I called her twice, she hasn't responded to my call, frankly, I don't think I'm going to order from her again because either she's taken on more than she can chew or she's clearly not ready for this level of business because if you're dealing with people, and you're delivering meals to them and they've indicated to you what they want and when they want it, if you can't manage the communication portion, then maybe you need to outsource that for the business.   Mahesh stated that he thinks that's a brilliant point. He thinks that oftentimes people take on more than they can handle but they lose sight of the customer. He thinks it goes back to the customer like how often does she talk to you and ascertain how well you like the service, did she check in with you? Does she have a survey?   Because if she loses you, the thing she probably doesn't grasp yet and he thinks some small business owners don't always grasp this is how expensive it is to acquire a customer, to get Yanique to try it for the first time is a really hard thing. And so losing you is much worse than acquiring two new people, because they already gone through the effort of convincing you and you've already done it.   So this does speak to something that he thinks a lot of entrepreneurs can do better, which is to survey and get feedback from customers, because you may well be sympathetic to her if she was talking to you. If she told you honestly, “Hey, look, I'm really struggling with this but I'm really trying to make it work. I'm an entrepreneur and I want to make this work. I'm so sorry about your meal. Let me see what I can do.” You were probably willing to give her the sun, the moon and the stars to get it right. But if you don't hear from her, you just assume that she doesn't care.   Me: I'm actually thinking of deleting her number out of my phone because I don't think I want to do business with her anymore. Her communication is extremely poor and her food, it's not amazing but it's good and it's healthy and it's a better choice than me having to go and have fast food for sure. But the challenge, as I said, is she needs to work out that aspect of it or she's going to lose more than one customer.   Mahesh agreed and stated that he thinks the other thing that he would say that technology allows us to do with a lot of the brands is to be predictive. So, if for example, Yanique is coming in frequently with questions about certain kinds of issue, they do something that they call category analytics for businesses, where they look at every single question that has ever been asked for that brand and they grouped them into big categories and so they can tell the brand, the food kit company that you're missing ingredient issues have spiked 23% in the last two weeks, something's up, they don't know what it is because they're not in their factory watching.   But they can drill in and they can tap into that, they can double click on it and they can see all the actual expressions by the user and they can do keyword searches, they can say show me everything with the word ice in it. So if the ice is melting, maybe they go back to the warehouse people and say, you need to package the ice better. So those are the kinds of insights that businesses often lack and it's very difficult to do because technology allows you to do it without having to have a human being looked at every single issue, it automatically categorizes all the questions.   Where Can We Find Mahesh Online   Website – www.solvvy.com LinkedIn – Mahesh Ram Twitter - @solvvyinc Twitter - @rammahesh   Quote or Saying that During Times of Adversity Mahesh Uses   When asked about a quote that he tends to revert to, Mahesh shared that he actually has a bunch of them. But the one that recently came up as he was reading the book by the very, very famous Roman Emperor, Philosopher, Marcus Aurelius, he had written a book 2000 years ago, so it's a long time. But everything in there so timeless because he's really does a lot of reflection on his life.   The quote that he said, which he thoughts was really great was, “Adapt yourself to the life you have been given; and truly love the people with whom destiny has surrounded you.” And he thought that was just such a nice sort of simple way of saying, we're all given something and it's up to us to make the most of it, we keep looking around for something better, chances are you're never going to find it and the people too. So he thought that was a really nice quote.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    Links   The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon Parting the Waters: America in the King Years 1954-63 by Taylor Branch The Complete Calvin and Hobbes by Bill Watterson   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Heute ist Schauspielerin Eva Bay zu Gast. Gerade stand sie hochschwanger für den Kinofilm “Jagdsaison” vor der Kamera und probte bis kürzlich an den Münchner Kammerspielen. Mit einem Post machte sie vor kurzem auf die Arbeitsbedingungen schwangerer Schauspielerinnen aufmerksam. Damit erntete sehr viel positive Resonanz und Dank, weil sie anscheinend einen Nerv getroffen hat. Die Sorge, dass Schwangerschaften Schauspielerinnen beruflich im Weg stehen könnte, ist weit verbreitet und leider nicht ganz unbegründet.  Wieso gibt es überhaupt Bedenken Schwangere zu besetzen? Die Bedingungen unter denen sie angestellt und versichert werden, sind nicht eindeutig. Woran liegt das? Was sind weitere Schwierigkeiten? Wie sieht es mit der Besetzungspolitik aus? Wo gibt es Verbesserungsbedarf? Welche Mittel sind in finanzieller Hinsicht notwendig? Was braucht die Branche also im Umgang mit Schwangerschaft? Diese und viele weitere wichtigen Fragen debattieren Anja S. Gläser und Eva Bay in der heutigen Podcastfolge mit der Intention „Lasst uns sensibilisieren und zusammenrücken“. Wir freuen uns über Feedback und Anregungen an julia.rahmann@bffs.de. oder https://www.instagram.com/bundesverbandschauspiel/?hl=de       

Heute ist Schauspielerin Eva Bay zu Gast. Gerade stand sie hochschwanger für den Kinofilm “Jagdsaison” vor der Kamera und probte bis kürzlich an den Münchner Kammerspielen. Mit einem Post machte sie vor kurzem auf die Arbeitsbedingungen schwangerer Schauspielerinnen aufmerksam. Damit erntete sehr viel positive Resonanz und Dank, weil sie anscheinend einen Nerv getroffen hat. Die Sorge, dass Schwangerschaften Schauspielerinnen beruflich im Weg stehen könnte, ist weit verbreitet und leider nicht ganz unbegründet.  Wieso gibt es überhaupt Bedenken Schwangere zu besetzen? Die Bedingungen unter denen sie angestellt und versichert werden, sind nicht eindeutig. Woran liegt das? Was sind weitere Schwierigkeiten? Wie sieht es mit der Besetzungspolitik aus? Wo gibt es Verbesserungsbedarf? Welche Mittel sind in finanzieller Hinsicht notwendig? Was braucht die Branche also im Umgang mit Schwangerschaft? Diese und viele weitere wichtigen Fragen debattieren Anja S. Gläser und Eva Bay in der heutigen Podcastfolge mit der Intention „Lasst uns sensibilisieren und zusammenrücken“. Wir freuen uns über Feedback und Anregungen an julia.rahmann@bffs.de. oder https://www.instagram.com/bundesverbandschauspiel/?hl=de       

Hello there!In this week's episode we talk about:Lightweight denimThe reason why a pair of PBJ was sent to meTwo very good YouTube channels: Cee Are Dee and Stridewise A little camping escape with @996roadtrip Our denimhead of the week is Mr @denim_and_chiliWe also give shoutouts to @fadetoblue and @pizzlewizz  Please don't forget to support James DantThank you for listening and don't hesitate to get in touch!thedenimheads@gmail.com@obviously_blue

By the time Steve Martin came around to act in All of Me, his film career was in full bloom and he could be counted on to make a movie work (albeit not always make money). He had proven that he could do over-the-top goofball comedy, more serious roles, and more straight-forward comedy in which he plays a regular person. Join us – Pete Wright and Andy Nelson – as we conclude our series on Martin’s early career with Carl Reiner’s final film with him, 1984’s All of Me. We talk about Martin and his lovely co-star, Lily Tomlin, and how well they work together in this film. We look at the nonsense rules established in the film about when they each have to speak out loud, when they speak in their heads, and debate if any breaking of these rules really matters since they so firmly sell us on this fantastical situation. We look at some other cast members and what they bring to the table, including the swami who doesn’t work very well for Andy. And we look at some of the crew members and what they bring to the table, especially in some complicated scenes through mirrors – or at least seemingly through mirrors. It’s a great film that works on all fronts, making for a great experience, and a great entry for Martin’s filmography. We have a great time talking about it on this week’s show, so check it out then tune in. The Next Reel – when the movie ends, our conversation begins. Join the conversation with movie lovers from around the world on The Next Reel’s Discord channel! Film Sundries Watch this film: iTunes • Amazon • Netflix • YouTube Script Transcript Original theatrical trailer Original poster artwork What ever happened to Me Two? Flickchart Letterboxd

By the time Steve Martin came around to act in All of Me, his film career was in full bloom and he could be counted on to make a movie work (albeit not always make money). He had proven that he could do over-the-top goofball comedy, more serious roles, and more straight-forward comedy in which he plays a regular person. Join us – Pete Wright and Andy Nelson – as we conclude our series on Martin's early career with Carl Reiner's final film with him, 1984's All of Me. We talk about Martin and his lovely co-star, Lily Tomlin, and how well they work together in this film. We look at the nonsense rules established in the film about when they each have to speak out loud, when they speak in their heads, and debate if any breaking of these rules really matters since they so firmly sell us on this fantastical situation. We look at some other cast members and what they bring to the table, including the swami who doesn't work very well for Andy. And we look at some of the crew members and what they bring to the table, especially in some complicated scenes through mirrors – or at least seemingly through mirrors. It's a great film that works on all fronts, making for a great experience, and a great entry for Martin's filmography. We have a great time talking about it on this week's show, so check it out then tune in. The Next Reel – when the movie ends, our conversation begins. Join the conversation with movie lovers from around the world on The Next Reel's Discord channel! Film Sundries Watch this film: iTunes • Amazon • Netflix • YouTube Script Transcript Original theatrical trailer Original poster artwork What ever happened to Me Two? Flickchart Letterboxd

Lisa ist in der Ukraine geboren und hat dort etwa vier Jahre ihres Lebens verbracht - bis sie mit ihrer Mutter zu ihrem Vater nach Deutschland zog. Wie Lisa Deutsch lernte und was GZSZ damit zu tun habt, hört ihr in der dritten Folge von Heimatmysterium.

Melis ist im Rheinland geboren und aufgewachsen, ihre Eltern aber nicht. Sie kommen aus dem Südosten der Türkei, also aus Kurdistan. Dem Kurdischen ist aber kaum ein Familienmitglied mehr mächtig. Auch Melis nicht - darüber spricht sie und ergründet, was das für sie bedeutet.

Die Junge Union will den Doppelpass abschaffen und treibt CDU und CSU vor sich her. Der Ex-Nationalmannschafts-Star Mesut Özil beklagt, dass er nur dann als deutsch galt, wenn er siegte. Das sei Rassismus, sagt er. Bei der Netzkampagne "Metwo" schreiben Tausende mit Migrationshintergrund über Diskriminierung im Alltag. Jutta Prediger im Gespräch mit dem Initiator der Kampagne Ali Can und mit Laurenz Kiefer von der Jungen Union München.

Thanks, 10Q for the inspiration. --- Send in a voice message: https://anchor.fm/hakimian45/message

This episode is about my experience dealing with the Pokemon Go Ex Raid system. I talk about how this was the 4th time trying to capture MewTwo in an Ex Raid. I also talk about the new Japan tax height coming on Tuesday and about the baby walker I bought my son. Living La Vida In Japan Sponsors Shield of Honor: The Secret of the Zar https://www.amazon.com/Eduardo-Lozano/e/B07FKYRHQ5 Muggy Coffee Cup store https://teespring.com/stores/muggy-2 email me at Livinglavidainjapan@gmail.com --- Send in a voice message: https://anchor.fm/living-la-vida-in-japan/message Support this podcast: https://anchor.fm/living-la-vida-in-japan/support

„Ist es bei euch in der Türkei üblich so faul zu sein?“ – so reden LehrerInnen in Österreich. Wie rassistisch sind unsere Schulen? Darüber spricht WIENERIN-Chefredakteurin Barbara Haas mit Melisa Erkurt. Sie ist Journalistin mit thematischem Fokus auf Integration und war im Rahmen eines Schulprojekts für das MigrantInnenmagazin Biber an sogenannten ‚Brennpunktschulen‘ unterwegs. Vergangenes Schuljahr hat Erkurt selbst als Lehrerin an einem Wiener Gymnasium unterrichtet. Dich interessiert dieses Thema? Weiterführende Informationen findest du in den Folgenotizen zu jeder Podcastfolge!

Olivia de Havilland Joan Fontaine This week on Talk Hollywood to Me:Two sisters competing for awards and recognition in Hollywood, a sibling rivalry that spanned 60 years in Hollywood and almost a century in their personal lives, one of the biggest feuds of all time and a recent lawsuit. ​ THTM_Ep. 2File Size: 44913 kbFile Type: mp3Download File [...]

Im Januar 2019 checke ich Abends meine Mails und entdecke eine verdächtige Nachricht in meinem Postfach. Darin werde ich als „Polacken-Fotze“ beschimpft, die man doch besser ins KZ stecken sollte. Das habe ich zum Anlass genommen, mit Menschen über ihre Erfahrungen mit Hass und Gewalt im Netz zu sprechen. Wie geht man damit um, wenn man über 500 Morddrohungen bekommt? Was sagt die aktuelle Forschung über den Effekt von Hate auf unser Denken? Übertreiben wir alle oder ist es viel ernster als gedacht? Und was für Strategien gibt es, um eine bessere Diskussionskultur im Netz zu etablieren? Schwierige Fragen – einige Antworten gibt’s in dieser Folge. In dieser Episode des Denkangebot Podcasts kommen folgende Gäste zu Wort: Marina Weisband (Projekt Aula), Ricarda Lang (Sprecherin Grüne Jugend), Johanna Uekermann (Stellvertretende Landesvorsitzende SPD Bayern), Helena Schmidt (Dokuprojekt „Lösch Dich“), Ali Can (Autor von „Hotline für besorgte Bürger“, Initiator von #MeTwo), Enno Lenze (Autor von „Fronturlaub“, Museumsdirektor Berlin Bunker), Udo Vetter (Strafverteidiger, Lawblog.de), Ingrid Brodnig (Autorin von „Hass im Netz“ und „Lügen im Netz“), Fabian Wichmann (Exit Deutschland, HassHilft) und Susanne Tannert (Sprecherin von #Ichbinhier). Diesen Podcast unterstützen: IBAN: DE84100500001066335547 BIC: BELADEBEXXX (Katharina Nocun) https://www.paypal.me/kattascha Linkliste zu den Quellen: https://www.denkangebot.org/allgemein/da002-hass-und-gewalt-im-netz

Mahret Kupka kennt sich nicht nur mit Kunst aus, sie reist dafür auch um die Welt. Die Kuratorin des Frankfurter "Museums Angewandte Kunst" (MAK) war zuletzt in Georgien, wo eines Morgens ein Zettel vor ihrem Bett lag, dessen Nachricht ihr den roten Faden für die aktuelle Ausstellung junger Georgischer Künstler gab. Was darauf stand und wie ihre Mitreisenden darauf reagierten, erzählt sie im Podcast. Vor der Kunst kam jedoch die Mode: Kupka war eine der ersten professionellen Modebloggerinnen Deutschlands, inklusive Markenkooperation. Wir haben sie gefragt, warum sie sich gegen die Influencer-Karriere entschieden hat. Aufgewachsen ist die junge Frau in Hanau, die Wurzeln ihrer Familie liegen aber in Nigeria. Dass Verwandschaft dort etwas völlig anderes bedeutet als in Deutschland, stellte sie bei der Hochzeit ihrer Eltern fest. "Plötzlich hat man eine riesige Familie", sagt sie. Auf Twitter berichtete sie über Alltagsrassismus und erzählt uns im Gespräch, was sie mit ihrer Mutter in einem hessischen Ausflugslokal beim Bier erlebte.

Es ist Weihnachten in Sachsen, Zeit der Ruhe und Besinnlichkeit. Doch wir sind kein bisschen gemütlich, während wir auf das Jahr zurückblicken. Vom Jahresbeginn über rechte Literat*innen auf der Leipziger Buchmesse und #MeTwo im Sommer arbeiten wir uns bis zu den Ereignissen in Chemnitz und Köthen durch 2018. Mal mit Bedacht und mal laut schimpfend - so, wie dieser Teil des Jahres für uns persönlich eben war. Leider mit leichten technischen Problem, aber dafür wird Marcel schon der Knecht Ruprecht holen. Wie immer freuen wir uns über Fragen, Anregungen und Kritik unter sachsennaht@gmail.com wie auch über Twitter und Instagram (@sachsennaht).

Wie beeinflussen Hashtags und Likes bei Twitter den Verlauf öffentlicher Debatten? Die Kultur- und Medienwissenschaftler Andreas Bernard und Johannes Paßmann und die Publizistin Christiane Frohmann analysieren die Rhetorik sozialer Netzwerke. Moderation: René Aguigah www.deutschlandfunkkultur.de, Sein und Streit Hören bis: 19.01.2038 04:14 Direkter Link zur Audiodatei

In dieser Folge kotzen wir uns über das Integrationskonzept aus. Wir sprechen auch über die rassistischen Ereignisse in Chemnitz und wie wir damit umgehen können.

In dieser Folge sprechen wir darüber, was es für uns bedeutet Revolutionär*innen zu sein, über #metwo und darüber, wie wichtig es ist dabei auf uns aufzupassen.

Aktuell wird unter dem Hashtag #MeTwo das Thema Alltagsrassismus diskutiert. Es geht dabei nicht nur um den ganz offensichtlichen Rassismus, sondern auch um die oft unbewusste innere Haltung, dass gewisse Menschen weniger zugehörig seien.

Ja, so kann es gehen, jetzt schlagen die Elefanten zurück. Sie werfen mit Melonen und ziehen Zähne. Das nervt sogar Kleopatra. Wir trinken derweil für die Rettung der Welt. Heute geht es mal wieder so richtig rund in der wahrscheinlich allerbesten Folge von P-Day die jemals produziert wurde.

Unter dem Hashtag #MeTwo berichten Menschen mit Migrationshintergrund über ihre Erfahrungen mit Rassismus. Das Thema hat bei vielen alte Wunden aufgerissen und Fragen aufkommen lassen. Auch unser Autor, Efthymis Angeloudis hat diese Erlebnisse lange verdrängt, bis aus einem langen Spaziergang und einem freundschaftlichen Gespräch mit Martin Gommel ein Podcast wurde. Dabei erzählt er von seinen Erfahrungen und fragt sich, wie man sich gegen Rassismus wehren kann. Zum Kommentar zu #MeTwo: Die Dankbarkeit der Fremden von Efthymis Angeloudis https://buff.ly/2zBkU0e

Hasnain Kazim ist mehrfach ausgezeichneter Journalist und derzeit Österreich-Korrespondent des Spiegel in Wien. Als Sohn pakistanischer Einwanderer ist Kazim eine kräftige Stimme der #MeTwo-Debatte – allerdings will Kazim nicht alle Gräben der Gesellschaft mit Dialog überbrücken, sondern setzt mitunter auf scharfe Replik und Ausgrenzung. Warum er anonymen Hass und Rassismus in einem Buch sammelte und weshalb er nach seinem Rauswurf aus der Türkei nach Wien wollte, erzählt Kazim im Gespräch mit Sebastian Krause.

Wir waren bei den wunderbaren Max & Maschuw (alias "die Kremers") vom Creamspeak Podcast zu Gast und haben mit ihnen geredet, slash sind uns gegenseitig eine Stunde lang ins Wort gefallen, he he. Es ging um die Causa Özil, um Seehofer, um den #MeTwo Hashtag, viel zu viel um Twitter und es gab berührende Monologe über unsere liebsten Eissorten. Es war uns ein Fest Jungs, Top Ebayer, gerne wieder!

Matteo Capreoli ist zu Gast bei Dialog ist tot. Der deutsch-italienische Musiker berichtet von seinem Get-Away in Apulien über das deutsche Musikbusiness, über das Ausländersein und über sein Leben als Künstler.

Mit #MeToo und #MeTwo werden zwei Debatten geführt, die nicht nur sehr ähnlich klingen, sondern auch vermeintlich viel gemeinsam haben. Aber wie viele Gemeinsamkeiten gibt es wirklich? Und was können solche Diskurse aus den sozialen Medien heraus bewirken? Moderation: Teresa Sickert und Tim Wiese www.deutschlandfunkkultur.de, Breitband Hören bis: 19.01.2038 04:14 Direkter Link zur Audiodatei

Tausende haben unter dem Hashtag #MeTwo ihre Erfahrungen mit Alltagsrassismus in Deutschland geteilt. Doch was bleibt? Endet die Debatte in einer Filterblase? Was braucht es für einen Gesellschaftsdiskurs? Eine Stunde Was mit Medien  macht den Check.

Tausende haben unter dem Hashtag #MeTwo ihre Erfahrungen mit Alltagsrassismus in Deutschland geteilt. Doch was bleibt? Endet die Debatte in einer Filterblase? Was braucht es für einen Gesellschaftsdiskurs? Eine Stunde Was mit Medien  macht den Check.

Künstliche Intelligenz statt Tierversuche: Mäuse und Ratten können jetzt aufatmen! Außerdem im Podcast: Unter dem Hashtag #MeTwo können wir die leidvollen Erfahrungen unserer Mitmenschen nachlesen – und es besser machen!

Deutsche Bauern fürchten "die schlechteste Ernte des Jahrhunderts". Es ist einfach zu trocken. Werden unsere Lebensmittel deshalb schlechter und teurer? Simone Gaul spricht mit ZEIT-ONLINE-Wirtschaftsredakteur Zacharias Zacharakis über die Lage auf deutschen Feldern. Auch Büroangestellte leiden unter 35 Grad im Schatten. ZEIT-ONLINE-Redakteurin Wlada Kolosowa hat Ideen, wie Chefs ihre Mitarbeiter trotz der Hitze bei Laune halten können. Eiscreme, sagt sie, ist nett gemeint, aber nicht unbedingt das, was sie sich wünscht. Und: Nach #MeToo kommt jetzt #MeTwo. Wenn Sie uns kontaktieren möchten, schreiben Sie uns eine E-Mail an wasjetzt@zeit.de.

Warum macht ihr sowas? André, Jens und Alex reden über unsinnige Verschwendung, den alltäglichen Rassismus und was passieren kann, wenn das eigene Leben von fremden Menschen abhängt.

Wow! Tausende Menschen machen bei #MeTwo mit und teilen ihre Rassismus-Story. Das hätten Ali Can und wir nach unserem Aufruf nie gedacht.

Wir versuchen den Rücktritt von Mesut Özil und die daran anschließenden Debatten wie den Hashtag #metwo einzuordnen. In unserem Podcast „detektor.fm destilliert“ sprechen Lars-Hendrik Setz und Christian Bollert darüber. [00.00] Werbung [00.49] Intro [00.59] Begrüßung [01.17] Steady-Ziel erreicht [03.58] Özil tritt aus DFB-Team zurück [13.10] Migrationsforscher Kaschuba dazu [15.52] Kommentar aus detektor.fm-Club [18.30] Folgen für EM-Bewerbung 2024 [26.36] Verbrechen an Rohingya [28.02] „Zeit im Osten“ & „Krautreporter Sachsen“ [30.22] Kino-Tipps für warme Sommertage [31.15] Verabschiedung >> Artikel zum Nachlesen: https://detektor.fm/gesellschaft/detektor-fm-destilliert-kw-30-oezil-debatte-metwo-und-steady

#MeTwo, Kissinger is back, Blutmond über Deutschland

#MeTwo, Kissinger is back, Blutmond über Deutschland

**Women of Los Angelos**Marion is a talent manager and film producer. A women known for her work on an extraordinary list of films, to name just a few, include Hollow Man, The Deer Hunter and Revolutionary Road starring Kate Winslet and Leonardo DiCaprio.Marion co-founded BAFTA LA, and was its Co-Chair from 1987 to 1995.In 2001, Queen Elizabeth made her an Officer of the Order of the British Empire (O.B.E.) for services to the British Film Industry.Until 2008 she served as Chair of the UK Film Council US Advisory Board. She has served on multiple boards, including the Board of Women In Film and of the Board of Trustees of the Women In Film Foundation. Co-Founder and Chair of Greenlight Women, which was created to deal with ages in this industry.And since 1989 Marion has been running her own agency representing talent across the entire spectrum of the entertainment industry.A women with huge talent and a huge heart.

Specific Accents, Mission Self Realisation, Dropping Rabbits, Headline VS, All of Me Two in the Think Tank is a part of the Planet Broadcasting family  You can find us on twitter at @twointank Andy Matthews: @stupidoldandy Alasdair Tremblay-Birchall: @alasdairtb And you can find us on the Facebook right here See acast.com/privacy for privacy and opt-out information.