Emotion At Work

Overview In the podcast interview featuring Katie Allen, a specialist inclusion coach and advocate, the discussion begins with a light-hearted opening about different methods of hanging socks, which serves as an illustrative metaphor for varying perspectives on inclusion. Katie shares her transformative journey into the realm of inclusion, emphasizing that understanding diverse experiences is essential and that binary thinking can be limiting. She advocates for practical approaches that encourage open conversations about sensitive topics like racism and sexism, stressing the importance of personal accountability and vulnerability in leadership. Through sharing her own experiences as a pan-romantic asexual, she highlights the often-overlooked aspects of sexual orientation in inclusion efforts. The conversation concludes with actionable steps for fostering inclusive environments, such as seeking feedback from teams, incorporating inclusive practices like closed captions, and reframing language to enhance engagement and cooperation. Overall, the interview serves as a thought-provoking exploration of strategies to create more inclusive spaces that benefit everyone.

Episode Summary: In this episode of the Emotion at Work podcast, host Phil Willcox dives into the integral role of emotion in building and sustaining high-performing teams. Following on from the previous discussion on meetings, accountability, relationships and decision-making, Phil shifts focus to four additional critical areas: communication, wellbeing, recognition and performance. With emotion woven throughout these elements, Phil shares insights and actionable advice for creating environments where people feel safe, optimistic, and confident. Phil explores: How communication strategies—formal and informal—impact team dynamics and project outcomes. The significance of emotional wellbeing, particularly in high-pressure environments, and practical ways to support it. The power of recognition and fostering a culture of appreciation to amplify team collaboration. The emotional foundation of performance and how feelings shape outcomes and success. Expect reflective questions to challenge your thinking and help embed emotion-led practices in your own team. What's Next? Future episodes promise to expand on these themes with expert guests, including High Performing Teams coach Kim Brosnan and clients who've embraced the emotion-led blueprint. Look forward to hearing their stories and experiences. Contact Information: For feedback, questions, or to connect with Phil on phil@emotionatwork.co.uk

Emotion at Work Podcast – High-Performing Teams: Part 1 In this episode, Phil Willcox explores the critical role of emotions in fostering high-performing teams. This is the first part of a mini-series that delves into the essence of high performance and how emotions drive it. What's in This Episode? Phil dives deep into: Emotion-Driven Performance: Why emotions are at the heart of high-performing teams and the idea that "you can't think your way into high performance." Blueprint for High-Performing Teams: Introducing a framework developed through extensive work with construction industry teams, with insights shared to test and apply more broadly. Key Levers for High Performance: Covering four out of eight factors from the blueprint: Meetings – Using the "POST" approach (Purpose, Outcome, Structure, Timing) to ensure meetings propel performance forward. Accountability – Clarifying roles and responsibilities to drive efficiency and effectiveness. Decision-Making – Leveraging strategies like premortems to anticipate and navigate challenges effectively. Relationships – Building trust, support, and constructive challenge to strengthen team dynamics. Reflection Prompts Throughout the episode, Phil poses thought-provoking questions to encourage deeper reflection, such as: Are your meetings designed to enhance or hinder performance? How clear are accountabilities within your team? What would a premortem reveal about your decision-making? Are relationships in your team rooted in trust, support, and compassion? A Glimpse Ahead This mini-series will continue with a focus on the remaining four levers: Well-being, Performance, Recognition, and Communication.

In this episode, Lizzi, our Emotion at Work Marketing Manager, sits down with Ross Garner and Anna Barnett from The Mind Tools for L&D podcast to explore their ground breaking research into management practices.   Together, they explore the recent study, conducted in partnership with YouGov, which gathered data across 12 industries. The research uncovered some key insights into the realities of management today.   The study identified 12 core management capabilities essential for success: delegation, goal setting, transparent communication, coaching, active listening, recognition, inclusive leadership, trust, social sensitivity, self-awareness, self-regulation and empathy. Notably, empathy was linked to a 34% increase in team innovation.   The conversation also touches on the significance of happiness and satisfaction in the workplace. Research shows that employee satisfaction is associated with better long-term performance and happy employees are more likely to engage in self-driven learning.   Tune in to gain insights into the future of management and discover how to create leadership that drives performance and innovation.   Links   Building Better Mangers Report: https://www.mindtools.com/thought-leadership/reports/building-better-managers/   Anna mentions working with Michelle Ockers: https://michelleockers.com/   Anna Barnett LinkedIn: https://www.linkedin.com/in/anna-barnett-phd/?originalSubdomain=uk   Ross Garner LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk   Mind Tools L&D podcast: https://www.mindtools.com/podcast/l-d/   

During Episode 79 of the podcast, Phil interviews Rachael Edmondson-Clarke, an expert in leadership, psychology and biology, who highlights the role of emotions in the workplace.   The conversation begins with the significance of emotional intelligence, highlighting Rachael's personal experiences with warmth and connection, particularly with her children, along with her insights on the use of psychology and biology in leadership. They discuss Rachael's own burnout and recovery journey, stressing the need for recognising early signs, taking breaks and practicing self-care.   The episode further explores the value of appreciative feedback, effective communication strategies, and the importance of curiosity in learning. As the discussion wraps up, Rachael shares thoughts on creating meaningful connections, balancing validation and prioritising physical well-being alongside mindset.   Links Rachael's LinkedIn: https://www.linkedin.com/in/rachaeledmondsonclarke/

In this episode, Phil Willcox talks to Tarek Kamil, founder and CEO of Circle Broadcast to explore AI in modern communication and employee engagement. Tarek discusses experimentation in driving innovation within organisations, while Phil discusses the powerful emotion of fear and how fear of failure can hurt innovation. Together, they examine how organisations can shift their perspective, viewing employees as valuable assets rather than liabilities.   Links   Episode 50 – Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/   Episode 36 – Emotion at Work in Learning Evaluation with Jim Kirkpatrick - https://emotionatwork.co.uk/episode-36-emotion-at-work-in-learning-evaluation-with-jim-kirkpatrick/   Cerkl Broadcast: https://cerkl.com/   Tarek Kamil LinkedIn: https://www.linkedin.com/in/tkamil   Tarek Kamil at TEDx: Passion: A Means of Avoiding the Zombie Apocalypse: https://www.youtube.com/watch?v=hneUfWKARUU

In this episode, our host Lizzi Philokyprou, Emotion at Work Community and Marketing Manager talks to Fay Nicholls, a seasoned HR professional turned qualified coach with over 14 years of experience. Fay shares her thoughts on navigating emotions in the workplace and they discuss Fay's personal journey, including her transition to a coaching career focused on helping others find their voice and embrace their identities, particularly introversion.   The conversation concludes with practical advice for introverts in traditional workplaces, highlighting the importance of deep listening and perspective-taking in enhancing workplace dynamics. With actionable tasks for listeners, the episode highlights the transformative power of coaching.   Links:   Fay Nicholls LinkedIn: https://www.linkedin.com/in/fay-nicholls/ Nancy Kline - Time To Think: Nancy Kline - Time to Think  

In this episode of the Emotion at Work podcast, Simon Blake, CEO of Mental Health First Aid England, shares insights on the intersection of work and well-being.   The discussion emphasises the vital role of connection, purpose, and relationships in creating positive workplace environments, revealing that a significant percentage of managers rise to their roles by circumstance rather than design.   Simon identifies key strategies for creating mental health in the workplace, including considerate design of roles and open communication.   The episode highlights the importance of vulnerability in conversation, offers practical phrases for clearer discussion and encourages a shift in focus towards joy and fulfilment instead of stress management at work, alongside recommendations for further reading to enrich understanding of workplace mental health.   Links   Simon Blake LinkedIn: https://www.linkedin.com/in/simonblake/   Mental Health First Aid UK: https://mhfaengland.org/individuals/   Research paper - Managers feel the Pinch Managers_Feel_The_Pinch_Report_PDF-2.pdf (emotionatwork.co.uk)   Kim Scott's book - Radical Candor  Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean: Amazon.co.uk: Scott, Kim: 9781529038347: Books   Brene Brown - Anxiety, Calm, and Over-/Under-Functioning - Brené Brown (brenebrown.com)   Find Your Why by Simon Sinek - Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team: Amazon.co.uk: Mead, David, Docker, Peter, Sinek, Simon: 9780143111726: Books   Desert Island Discs - BBC Radio 4 - Desert Island Discs   Podcast series A Muslim & A Jew - A Muslim & A Jew Go There Podcast Series – Apple Podcasts            

Welcome to another episode of The Emotion at Work podcast, this time hosted by Lizzi, our Marketing and Community Manager. Today's guest is Nicola Hinds, a former senior manager at Mitee. Nicola shares her journey of battling pregnancy discrimination in a high-stakes workplace tribunal—a struggle the media has dubbed as a 'David v. Goliath moment'.   After a three-year fight for justice, Nicola created Pregnant Pickle, an organisation that supports women facing similar challenges. In collaboration with local maternity services and the council, she launched a support website to aid pregnant women who are facing discrimination in the workplace.   Nicola's story doesn't end there, she demonstrated an extraordinary act of kindness—donating a kidney to a woman she met through Pregnant Pickle.   Links   BBC news article: https://www.bbc.co.uk/news/uk-england-south-yorkshire-68730616 Pregnant Pickle website - https://www.pregnant-pickle.co.uk/about/ Instagram: https://www.instagram.com/preg_nantpickle/?igshid=YmMyMTA2M2Y%3D Facebook: https://www.facebook.com/pregnantpickle/ Pregnant Then Screwed: https://pregnantthenscrewed.com/ Resource to help navigate the legal process: https://valla.uk/  

In this episode, Phil talks to Sukhvinder Pabial (Sukh). They discuss topics such as positive psychology, emotional intelligence, and mindfulness. Sukh discusses the difficulties he faced while writing and promoting his book, offering insights into the distinction between positive thinking and positive psychology, as well as the importance of emotional intelligence in the workplace.   Links   Sukh LinkedIn: Sukhvinder Pabial - Marks and Spencer | LinkedIn   Sukh's book: The Resilience Handbook: A practical understanding of resilience : Pabial, Sukhvinder: Amazon.co.uk: Books   Brene Brown and Dr. Susan David - destructive emotions: The Dangers of Toxic Positivity, Part 1 of 2 - Brené Brown (brenebrown.com)   Dr. Paul Ekman's book, Emotions Revealed: Emotions Revealed: Understanding Faces and Feelings: Amazon.co.uk: Ekman, Prof Paul: 8601300459851: Books   Martin Seligman's Positive Psychology: Martin Seligman's Positive Psychology Theory

In this episode Phil speaks to Nick Bellinger from Sanofi about the importance of discussing mental health and well-being in the workplace.    Nick discusses his techniques to manage anxiety while traveling and talks about the evolution of The All Well show, which is the accidental mental health podcast within Sanofi.   They discuss cultural differences in talking about mental health and well-being across Sanofi's global offices and strategies to encourage open discussions about mental health in different cultures.   Links Nick B LinkedIn - https://www.linkedin.com/in/nickbellinger/ Sanofi All Well - https://www.sanofi.com/en/careers/all-well

In this episode, Phil speaks with Nathan Whitbread of The Neurodivergent Coach on neurodiversity in the workplace. Nathan is inspiring people and establishing neuro-inclusive workplaces. He encourages awareness, active participation in employee resource groups, and leadership improvements to promote neurodiversity. Nathan emphasises the impact of reasonable adjustments for individuals in the workplace and how making small changes can make a big difference to people's work experience. He aims to create workplaces where everyone, regardless of neurodiversity may thrive using empathy-driven strategies and practical interventions.   Links   Nathan Whitbread LinkedIn - https://uk.linkedin.com/in/nathanaelwhitbread   Nathan Website - https://theneurodivergentcoach.co.uk/   3D Coaching - https://www.3dcoaching.com/   Exploded coaching, or coaching exploded – Action Learning Sets - https://theneurodivergentcoach.co.uk/tag/action-learning-sets/   Book recommendation - Microadventures  - Microadventures - Alastair Humphreys   Book recommendation - Neurodiversity at Work - Neurodiversity at Work: Drive Innovation, Performance and Productivity with a Neurodiverse Workforce : Kirby, Amanda, Smith, Theo: Amazon.co.uk: Books   Book recommendation - Simplifying Coaching - Amazon.com: Simplifying Coaching: How to Have More Transformational Conversations by Doing Less eBook : Pedrick, Claire: Kindle Store   Book recommendation - The Human Behind the Coach - The Human Behind the Coach: How great coaches transform themselves first: Amazon.co.uk: Pedrick, Claire, Baldelli, Lucia: 9781788604567: Books   Book recommendation - The Material World - Material World: A Substantial Story of Our Past and Future: Amazon.co.uk: Conway, Ed: 9780753559154: Books

During this episode my guest today is Libby Sander, a leading thinker on understanding the future of work and how we can re-imagine work to live more meaningful and creative lives.   We discuss how physical work environments affect cognitive, emotional, and relational reactions, highlighting the importance of focus and concentration for knowledge workers. We discuss how open-plan offices could hinder productivity due to noise distractions and mention the positive impact of a sense of beauty in workplaces on mood and creativity.   Links    Libby Sander LinkedIn: https://au.linkedin.com/in/libbysander    How spaces can make us better versions of ourselves | Libby Sander: https://www.youtube.com/watch?v=cscBdhU0QYA    Libby Sander's website: https://www.libbysander.com/    Psychological perceptions matter: Developing the reactions to the physical work environment scale: https://www.sciencedirect.com/science/article/abs/pii/S0360132318307157   Open-plan office noise is stressful: multimodal stress detection in a simulated work environment: https://www.cambridge.org/core/journals/journal-of-management-and-organization/article/abs/openplan-office-noise-is-stressful-multimodal-stress-detection-in-a-simulated-work-environment/F3EF8D2DF47767F18CBF5C081D6AB3A0    Externally-induced meditative states: an exploratory fMRI study of architects' responses to contemplative architecture - https://www.sciencedirect.com/science/article/pii/S2095263517300055   Get a proper chair, don't eat at your desk, and no phones in the loo – how to keep your home workspace safe and hygienic (theconversation.com)   

During this episode my guest today is Emma Wall, Practice Manager at Mickleover Medical Centre.  We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.   Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.   Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.   Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.    Links   Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/   Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)   Myers-Briggs personality test -  Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)   16 Personalities website - Free Personality Test | 16Personalities   Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)   How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk   Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk   The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup   Emotional Wellbeing in the Workplace report  Sign up or log in to the Emotion at Work Community here for free: https://community.emotionatwork.co.uk/signup Go to “Research & Analysis” Download the report, “Emotional Wellbeing in the Workplace”.   Previous episodes on emotional labour Episode 2 - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ Episode 25 - https://emotionatwork.co.uk/episode-25-emotion-at-work-in-emotional-intelligence/ Episode 26 - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/ Episode 27 - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/ Episode 37 - https://emotionatwork.co.uk/episode-37-special-edition-a-focus-on-emotion/

Our guest today is Adrian Salazar, who is Head of Culture and Integrity at SafetyWing.  SafetyWing offers insurance for travellers and remote teams. We explore important topics like being authentic and discuss buzzwords that influence company values.  Then we'll chat about SafetyWing's culture, focusing on ideas like integrity and authenticity, and why having a positive culture and well-being can greatly benefit any organisation.   Links Adrian Salazar LinkedIn – https://www.linkedin.com/in/theadriansalazar/ SafetyWing - https://safetywing.com/ Arlie Hochschild's book - The Managed Heart: Commercialization of Human Feeling: Amazon.co.uk: Hochschild, Arlie: 9780520272941: Books Imposter phenomenon -  Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON

Part 3 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this.   This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.   This is our final of the 3 episodes of The Masked Employee.  If you missed the earlier episodes in part 1 and 2, go back and listen now.   Links   Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/   Clance imposter phenomenon questionnaire - https://paulineroseclance.com/pdf/IPTestandscoring.pdf    Link to survey questions prefilled - https://docs.google.com/forms/d/e/1FAIpQLSc2E3PBHsh-pdpKazjh1xQ5S_llPxLF29phce3XjMtmBtkimg/viewform?usp=pp_url&entry.709005419=40+or+less&entry.1014670236=16&entry.1134145889=Male&entry.1879501362=1&entry.1161321040=1&entry.698482247=1&entry.1310872487=1&entry.1659318631=1&entry.897278608=1&entry.1780178474=1&entry.47341763=1&entry.435106174=1&entry.95459450=1   Why women don't apply for job unless they're 100% qualified - https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified   Previous Emotion at Work episodes on the topic of imposter phenomenon:   Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/   Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/

Part 2 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this. This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion. Enjoy part 2 of 3 of the podcasts, and if you missed part 1 go back and listen now.       Links Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/ Previous Emotion at Work episodes on the topic of imposter phenomenon: Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/ Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/    

In today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this. This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.   Links Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/   Susanne Imes and Dr Pauline Rose Clance - Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON  4.3.7-6-IP-High Achieving Women.doc (paulineroseclance.com)   Dr. Valerie Young in the discussion - Valerie Young - Impostor Syndrome Institute   Previous Emotion at Work episodes on the topic of imposter phenomenon:   Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/   Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/  

Welcome to the Emotion at Work podcast. Today, we're switching it up a little with Lizzi Philokyprou from the Emotion at Work team asking Phil questions she wish she knew about emotion(s) and emotional intelligence. While Phil opens and closes the podcast it is Lizzi asking the questions and shaping the conversation.  Phil as the co-founder of Emotion at Work has LOADS of knowledge and experience in his head which Lizzi wanted the listeners to know. Starting with some key definitions we move into the universality (or not) of emotions and then into emotion regulation strategies. Phil sprinkles a mix of research, practical examples and the odd film reference into this episode which Lizzi described after the recording as hugely interesting, relatable and helpful.  Links: Emotion at Work website - https://emotionatwork.co.uk/ Emotions Revealed book - https://www.paulekman.com/resources/books/ Handbook of Emotion Regulation - https://blackwells.co.uk/bookshop/product/9781462520732?gC=5a105e8b&gad_source=1&gclid=Cj0KCQiAgqGrBhDtARIsAM5s0_kub3ktT7MDcEkKXfclE_hL7AHmQmI1K-gHCv6dHg6ZBP-rUHuoUTgaAvGhEALw_wcB  

Welcome to a special edition of the Emotion at Work podcast. This episode is part of a double feature, and we've teamed up with our friends from Mind Tools FB (that's Mind Tools For Business) for a truly exciting collaboration. It all took place at the Festival of Work in London back in 2023, where we hosted a thought-provoking fringe event.   During our time at the Festival of Work, we discovered some fascinating insights and hot takes, and we can't wait to delve into them with you. In our previous Mind Tools episode, we tackled one of these hot takes, and today, we're diving headfirst into the topic of communities.   The hot take on our plate today is this: "L&D can never build communities as they're not targeted or rewarded for it." It's a bold statement, and we're eager to explore it from all angles.   We're joined by our guests, each bringing their unique perspectives to the table. We have Ross Garner and Nahdia Khan from Mind Tools, along with Lizzi Philokyprou from the Emotion at Work team.   So, grab your headphones and get ready for an engaging discussion as we unravel the intricacies of building communities in the world of Learning and Development. It's going to be an insightful journey, and we're delighted to have you along for the ride!   Links: Ross' LinkedIn -  https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk Nahdia's LinkedIn - https://www.linkedin.com/in/nahdia-khan-684945/?originalSubdomain=uk Lizzi's LinkedIn - https://www.linkedin.com/in/lizzi-philokyprou-3136a0164/ Mind Tools For Business Podcast - https://mindtoolsbusiness.com/resources/podcast Ross Garner mentions this book -  https://markbritz.com/the-book-social-by-design    

Welcome to the Emotion at Work podcast. Today, we're hearing from Liam Martin, who'll share his knowledge of recent academic research on the subject of working from home, productivity, and share his own personal stories of the advantages of remote work. Liam is the co-founder and Chief Marketing Officer at Time Doctor, which is a tool for gaining insights into productivity for remote teams. Time Doctor provides managers with the reassurance that individuals are indeed engaged in their designated tasks, as the platform efficiently handles various systems and processes, enabling managers to focus on cultivating their soft skills.   Links: Liam's website - https://www.timedoctor.com Liams's LinkedIn - https://www.linkedin.com/in/liammcivormartin/ Liam's Instagram - https://www.instagram.com/liamremote/?hl=en Liam's Twitter - @liamremote Liam's Book – Running Remote - https://www.runningremotebook.com Brian Elliot/Future Forum Slack launches the Future Forum to create a better way to work | Slack Free resource and free talks Running Remote - YouTube Y Combinator Research - https://www.saastr.com/58-of-top-yc-companies-are-hqd-in-the-sf-bay-area-but-are-partially-or-fully-remote/ Fireside chat with Brian Elliott, Founder Future Forum - https://youtu.be/ifkmzOR_crU?t=718  

Welcome to the Emotion at Work podcast. In today's conversation, Phil is joined by Melissa Doman, an expert in organisational psychology, a former clinician specialising in mental health, and a dedicated professional focusing on workplace mental well-being. Melissa is also the author of the book, "Yes, You Can Talk About Mental Health at Work: Here's why … and How to Do it Really Well”.   During the conversation, Melissa offers a practitioner's viewpoint on the unspoken rules and expectations surrounding emotions, emotion regulation and expression, and shares how the art of Salsa dancing serves as a meditative practice for her.   Links: Arik Cheshin Transcription-Episode-45-Emotion-at-Work-in-Emotion-Expression.pdf (emotionatwork.co.uk) Melissa Doman's book Yes, You Can Talk About Mental Health at Work, Here's Why ... and How to Do it Really Well: Amazon.co.uk: Doman MA, Melissa: 9781789563030: Books Paul Ekman Paul Ekman Books | Emotions Revealed Melissa's website Melissa Doman, M.A. | Mental Health at Work | Awareness is Great - Action is Better.™ Melissa's LinkedIn Melissa Doman, M.A. | LinkedIn Melissa Doman Instagram @thewanderingmel

In this episode, Phil discusses his research paper titled "Managers Feel The Pinch."   If you hold a managerial position, work in HR, learning and development, or organisational development, and you wish to assist your managers in enhancing their emotional well-being, what steps can you take? How can you provide assistance?   Phil reveals the research findings that shed light on the reasons why managers may face challenges with their emotional well-being. Throughout this podcast, there are opportunities for reflection and consideration, along with numerous practical tips to aid you in supporting your managers.     Links:   Research Paper – Managers Feel The Pinch - https://ey8bj6rukjo.exactdn.com/wp-content/uploads/2023/07/Managers_Feel_The_Pinch_Report_PDF-2.pdf    Episode 27 – Emotion at Work in Emotion Regulation – James Gross -  https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/   Episode 26 – Emotion at Work in Emotional Exploitation - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/   Episode 2 – Emotional Inauthenticity, burnout and coping mechanisms - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/   Does it really pay to be civil? - https://ourpublicservice.org/blog/does-it-really-pay-to-be-civil/   If you would prefer to read the podcast click here: Transcription – Episode 63 – Managers Feel The Pinch  

Welcome to another episode of the Emotion at Work podcast! In today's conversation, Phil sits down with Sam Isaacson, a renowned coach and technology thought leader, to delve into the fascinating world of coaching and its future.   Throughout this episode, Phil and Sam explore the use of artificial intelligence (AI) and chatbots in coaching. They dissect the role that AI plays in the coaching landscape and eagerly ponder what lies ahead for AI coaching.   Additionally, our hosts touch upon the concept of coaching pools, discussing both the merits and drawbacks of AI coaching within the realm of work.   Sam generously shares a wealth of resources to expand your knowledge in the space of AI and the future of coaching. This engaging conversation offers invaluable insights into the evolving world of coaching and its integration with advanced technologies.   References and links:   Sam Issacson LinkedIn - https://uk.linkedin.com/in/samisaacson   The tension of coaching and technology – LinkedIn article - https://www.linkedin.com/pulse/tension-coaching-technology-sam-isaacson/?trackingId=OpONHl0ESwy5ZAoOH6Yrvw%3D%3D   Sam Issacson website - https://www.isaacson.uk   Sam's book: “How to Thrive as a Coach in a Digital World” - https://www.amazon.co.uk/Education-Humanities-Sciences-Counselling-Psychotherapy/dp/0335250610   Nancy Kline coaching - https://www.timetothink.com   Eliza technology - https://web.njit.edu/~ronkowit/eliza.html   ChatGPT – https://openai.com/blog/chatgpt    Trish Uhl - https://www.linkedin.com/in/trishuhl/   Dr Nicky Terblanche - https://za.linkedin.com/in/dr-nicky-terblanche-phd-b004177   Association For Coaching – Technology and Innovation Series - https://www.associationforcoaching.com/page/technology_and_innovation_podcast_series   Evoach Podcast: https://www.evoach.com/the-future-of-coaching-podcast

In this podcast episode, Phil explores the concept of being a highly sensitive person (HSP) with his guest, Gemma Sandwell, Energy Alignment Coach, Positive Psychology and Wellbeing Practitioner. They discuss the importance of boundaries and how managers and organisations can support and enable highly sensitive individuals to thrive in their work environment. They also touch on the topic of emotional labour and how it may already be happening for highly sensitive people, making it crucial for managers to create a psychologically safe environment. Overall, this podcast provides valuable insights into understanding and supporting highly sensitive individuals in the workplace.   References and links:   Warning - Carbon monoxide poisining story - timestamp: 20.36   Gemma Sandwell LinkedIn profile: https://www.linkedin.com/in/gemma-sandwell-b6518325/   Gemma Sandwell Instagram: https://www.instagram.com/iamgemmasandwell/    Gemma Sandwell Facebook: https://www.facebook.com/people/Gemma-Sandwell/pfbid037XtPJ4BKagiPxvqV8bqSMkjmpbCYeRWP2BdAsTD15smra3Vahiu68YKSWFB61bMHl/    Gemma Sandwell's TedX Talk - Be a Tree: The Power of the Present https://www.youtube.com/watch?v=D3-8E_zn9bQ   Dr Elaine Aron - https://hsperson.com/   HSP Test - https://hsperson.com/test/highly-sensitive-test/    Book: The Highly Sensitive Person by Elaine Aron - https://hsperson.com/books/the-highly-sensitive-person/    Quiet: The Power of Introverts in a World That Can't Stop Talking - https://www.amazon.co.uk/Quiet-Power-Introverts-World-Talking/dp/0141029196   Katheines TEDx (which is about wellbeing strategy she did an amazing job!)  https://youtu.be/GyGBt7VMwrQ   Linkedin Post about driving tests: https://www.linkedin.com/posts/gemma-sandwell-b6518325_driving-authenticity-coaching-activity-7034054175063736321-0tAu?utm_source=share&utm_medium=member_desktop   Sue Langley, a world leader in positive psychology and emotional intelligence - https://langleygroup.com.au/sue-langley-making-a-difference-in-the-world/   Emotional Badass podcast hosted by Nicky Eisenhower - https://www.youtube.com/watch?v=C5uIKwRZr8g   The Happiness Advantage by Shawn Achor - https://www.wob.com/en-gb/books/shawn-achor/happiness-advantage/9780307591555?cq_src=google_ads&cq_cmp=19658855653&cq_con=&cq_med=pla&cq_plac=&cq_net=x&gclid=EAIaIQobChMIkqff9ZDo_gIVitPtCh1cpQ6ZEAQYBSABEgLpc_D_BwE#NPB9780307591555    TEDxBloomington - Shawn Achor - "The Happiness Advantage: Linking Positive Brains to Performance" - https://www.youtube.com/watch?v=GXy__kBVq1M    Positivity: Groundbreaking Research To Release Your Inner Optimist And Thrive - https://www.amazon.co.uk/Positivity-Groundbreaking-Research-Release-Optimist/dp/1851687904   Episode 43 – Emotion at Work in Job Crafting with Rob Baker - https://emotionatwork.co.uk/episode-43-emotion-at-work-in-job-crafting-2/   Tailored Thinking – Rob Baker - https://tailoredthinking.co.uk/people   Episode 59 – Emotion at Work in Boundaries and Burnout - https://emotionatwork.co.uk/episode-59-emotion-at-work-in-boundaries-and-burnout/  

In this episode, Phil talks about boundaries, identities and different approaches to life. His guest is Angela Day, a business leader, Head of People, Risk and Compliance at Market Operator Services Limited (MOSL). MOSL are the market operator for the non-household water retail market in England and sit at the centre of the water industry. Angela discusses MOSL's Diversity Society and how they have created an environment for people to share their experiences to see the world through the eyes of others. This has been designed through colleague-led discussions that involve the entire organisation.  They go on to discuss how permission is one of the aspects developed to lead MOSL, with Angela providing examples of permission at a recent away day and other examples of how permission leadership demonstrates respect and improves buy-in from colleagues. References and links: The Chimp Paradox - https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp- paradox/    Ted Talk by Taiye Selasi – Don't ask where I'm from, ask where I'm local - https://www.ted.com/talks/taiye_selasi_don_t_ask_where_i_m_from_ask_where_i_m_a_local?lan guage=en    Jeremy Clarkson and Megham Markle - https://www.usmagazine.com/celebrity-news/pictures/jeremy-clarkson-slammed-for-meghan-markle-comments-what-to-know/   Jia Wang PH.D. - Workplace Incivility: The Silent Epidemic - https://www.youtube.com/watch?v=X91ZElURMtA   Angela Day – MOSL - https://mosl.co.uk/about/mosl-team/19-angela-day Angela Day LinkedIn - https://uk.linkedin.com/in/angela-day-a500b68          

This episode of the Emotion at Work podcast looks at two different topics: boundaries and burnout. My guest in this episode, Kelly Swingler, is a coach, keynote speaker and author who has an array of experience in both topics which have an important role in our overall wellbeing.   Kelly discusses her own personal experience of moving towards burnout, outlines how this had manifested itself in her daily habits and routines, and talks of how this led her to start her own business. Kelly also shares and discusses the available research centred on the impact of burnout on women in the workplace.   References and links:   The packing bags mentioned by Kelly (who says to use them by rolling and flattening!):  https://nordace.com/en/product/nordace-siena-compression-packing-cube/   Deloitte Women at Work report: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/women-at-work-global-outlook.html   McKinsey Report: https://www.mckinsey.com/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/women%20matter/women_matter_oct2008_english.pdf   Burnout podcast episode mentioned by Kelly: https://brenebrown.com/podcast/brene-with-emily-and-amelia-nagoski-on-burnout-and-how-to-complete-the-stress-cycle/   Book mentioned by Kelly: https://www.amazon.co.uk/Burnout-Solve-Your-Stress-Cycle/dp/1785042092/ref=asc_df_1785042092/?tag=googshopuk-21&linkCode=df0&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579&psc=1&th=1&psc=1&tag=&ref=&adgrpid=94876264008&hvpone=&hvptwo=&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579   Kelly's book ‘Mind the Gap': https://www.kellyswingler.com/mindthegap

In this episode, looking at what can be defined as a sub-category of impression management, Phil turns to inspect the role of self presentation.   As noted in the episode, impression management and self presentation is “a goal-directed, conscious or unconscious attempt to influence the perceptions of others about a person, object, or event by regulating and controlling information in social interaction.”   In the workplace, being able to understand the way that someone is looking to present themselves, and then deducing what their goal may be in presenting themselves this way, can support us in how we build relationships and communicate.   To demonstrate this process, Phil revisits the data set used both in episode 54 and our recent piece of analysis: ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context.' This data set is from Matt Hancock's interview on Good Morning Britain on the one-year anniversary of the first COVID-19 lockdown.   Works mentioned:   ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context': https://community.emotionatwork.co.uk/folders/31   Impression Management in the Workplace: Research, Theory and Practice by Andrew J. DuBrin: https://www.waterstones.com/book/impression-management-in-the-workplace/andrew-j-dubrin/9780415871730   Erving Goffman and framing: https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X

In this episode, I interview Krystal Wilkinson who is a researcher, practitioner, and senior lecturer at the Manchester Metropolitan University   Krystal joins me to discuss flexible working; a very topical and relevant practice which surrounds the present landscape of work. Krystal is keen to challenge the narrative that often sits around flexible working and the preconceived perceptions that many organisations and individual's hold towards who should be eligible. We look at some of the normative assumptions in organisations around who qualifies for flexible-working, before discussing some of the work-life challenges and dilemmas which are identified and discussed in Krystal's research.   Your resources for this episode:   Work-life challenges and dilemmas paper: https://journals.sagepub.com/doi/full/10.1177/0950017016677942 Perceptions of fairness paper: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12181 Perinatal mental health & ‘rhythm intelligent managers': https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12434 The short blog for CIPD Manchester: https://cipdmanchester.com/2022/01/04/the-potential-of-rhythm-intelligence/ Rouse et al. (2021) – where ‘rhythm intelligence' came from: https://journals.sagepub.com/doi/full/10.1177/0266242620984739 Gatrell's (2011) paper on secrecy, silence and supraperformance: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1468-0432.2009.00485.x Behson (forthcoming) book on ‘whole person workplace': https://www.scottbehson.com/the-whole-person-workplace   If you want to get in touch with Krystal Wilkinson: Krystal's LinkedIn: https://www.linkedin.com/in/krystal-wilkinson-0650687a/ Twitter: @DrKrysWilkinson Krystal's Email: k.wilkinson@mmu.ac.uk   Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/ Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup

We are very excited to be publishing our latest piece of research into Emotional Wellbeing in the workplace.  In our latest research we wanted to find out, from people like you, what are the variables that impact key wellbeing outcomes of the extents to which people: 1. Find pleasure in their work 2. Recently experienced stress about their work 3. Find their work keeps them awake at night This podcast starts to dive into the detail of our findings which unveil the relationships between these outcomes and the variables we assessed. Where are the overlaps and correlations and where do the findings diverge? If you want to access the report findings in detail please register here https://mailchi.mp/emotionatwork/emotional-wellbeing-report If you want to join the webinar that Phil mentions, you can do that here https://mailchi.mp/emotionatwork/mailing-list  

COVID-19 has changed the landscape of work for many people and organisations. Shifting processes and leading teams in a hybrid way and/or a remote way has brought with it a myriad of challenges and considerations for people professionals and those in leadership positions.   In this episode, Phil is joined by Sumit Gupta who is a leadership coach and entrepreneur. Phil and Sumit discuss the role of creating a trustworthy culture through effective leadership, particularly in a hybrid and remote setting, which allows individuals to feel psychologically safe and can help them eliminate the need to wear a mask at work and conceal their true emotion(s).   The three attributes Sumit suggests help create this environment in a hybrid/remote setting, and those which are subsequently covered throughout this conversation, are:   Approach this style of leadership as new or different as opposed to difficult or challenging Lead with trust Ask questions with curiosity   All these components are discussed in detail throughout the episode before Sumit and Phil look to some of the potential myths which sit around leadership.   To find out more about Sumit:   LinkedIn: https://www.linkedin.com/in/sumit4all/   Email:  sumit@deployyourself.com   Website: https://www.deployyourself.com/   Links and references to the research and resources discussed in this episode are below:   Book: Conscious Business by Fred Kofman: https://www.waterstones.com/book/conscious-business/fred-kofman//9781622032020   Book: Conscious Capitalism by John Mackey: https://www.amazon.co.uk/Conscious-Capitalism-New-Preface-Authors/dp/1625271751   The Institute for Generative Leadership: https://generateleadership.com/building-your-leadership-muscle-program/   Join the Emotion at Work Community for FREE here: https://community.emotionatwork.co.uk/    Follow us on Instagram for exclusive Podcast updates: https://www.instagram.com/emotionatworkpodcast/    Learn more about Emotion at Work through our website: https://www.emotionatwork.co.uk    Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-willcox-02013425 

The keen eared listeners out there will realise that this is actually episode 54 not 55.  Sorry!! Here is a link to the data set that we are analysing: https://youtu.be/fGEUKQroPK0 Here is a link to the Co-operative Principle that I mention at around 5 minutes: https://en.wikipedia.org/wiki/Cooperative_principle Here is a link to the community where you can register for FREE to access the full report https://community.emotionatwork.co.uk/signup Here is a link to the podcast episode I mention at around 17 minutes on Impoliteness and Banter: https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/    

During this episode Phil is joined by Cody Porter, who's research involves information elicitation and how this aids deception detection.  Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions.    There's no Pinocchio's nose when it comes to detecting deceit.  They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two.    Cody has recently successfully defended her ‘viva', which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England.   The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are.  Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part.   To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter.   Links and references to the key areas and ideas discussed are below:   DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74.   Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519.   Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241.   Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons.   Join the Emotion at Work Community for FREE here at https://community.emotionatwork.co.uk/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425

Aug 31st, 2021   In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified.  There are regular places to pause and reflect with guided questions from Phil.   Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be.   Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme.      Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers.   Finally, Phil brings the podcast to a close and gives some final space for reflection.     Your resources:   Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/   https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/   https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/   https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/   He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717   A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf   This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf   This is Paul Ekman's book that Phil refers to https://www.paulekman.com/resources/books/amp/

How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look.  Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control.  Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention).   Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode.  Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast.   Some of the things that Denise shares that really got me thinking include: Is body difference and how someone looks a detriment to their chances of securing jobs or promotion? What are the links between body difference and racism? How has COVID helped and hindered those who have physical differences to the 'norm'? We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others.   What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before.  I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below).  Your links and references to the key areas and ideas we discussed are below:   Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/ https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn't quote this org, but should have)   Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below)   Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/   Some supporting charities:   BEAT: beateatingdisorders.org.uk Twitter: @beatED Mind: mind.org.uk Twitter: @MindCharity Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality   Denise's blogs: http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html   HR articles: https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing... https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/ https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref   Mental Health Awareness Week, 2019: https://www.mentalhealth.org.uk/publications/body-image-report   The salary impact: https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f   Check out on social media: A few additional references (I think) I made Lindo Bacon Natasha Devon #HAES #BodyConfidence   Other articles:   Body Positivity's history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3 Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/   Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…) https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/ https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/ https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552   More from Denise: LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk Twitter: @_BodyConfidence or @DamsonHR Instagram: bodyconfidencecards_db Facebook group: Body Confidence Card Club   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”.   Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening.   Your resources: Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her- Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren't alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505. Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag. Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163. Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218. https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32   Happy listening!   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really).   We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same.   Your resources:   5 min – Sarah Higgins Book The Power of Love Leadership https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346   12 + 17 minutes – Sarah’s Model (Picture in show notes)   1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786   1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X   1h 24min – we promised a bunch of resources then, so here you go: The website of Sarah’s mentor Nicki Vee https://mastercoach.training   Patrick Lencioni TED Talk https://youtu.be/O5EQW026alY   Brene Brown TED talk https://www.youtube.com/watch?v=iCvmsMzlF7o   Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570   Happy listening!   If you want to get in touch with Sarah: Sarah’s LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/ Sarah’s Email: sarah@corporatecoaching-sh.co.uk   Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/ Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup

This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID.  I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now.  This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too.  This is the result. I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies and regular pauses or reflection moments for you fair listener to think about what it may mean for you.   Here are your references as always:   Around 2 minutes I mention Emotional Labour and Arlie Hoschchild https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941   Shortly after I mention episode 2 of the podcast  https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/   Then I mention an episode with Mark Gilroy that I incorrectly labelled as episode 27 https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/   Then I do accurately refer to episode 27

Shame as an emotion and topic in the workplace is one particularly interesting to me because I have experienced it, and long story short, led me to the work I do today. This is something my guest (Francesca Cardona) is an expert in and why I chose to bring her onto the podcast. Francesca is an organizational consultant and coach and we first go onto discussing the idea of as she put it “listening to the music behind the words”, so looking beyond the surface of words and emotions, sharing some strategies and tips on how to do that.   Some of the ways in which Francesca does this and tips for the listeners therefore are: Don’t look for a solution but instead accept that you don’t know Even if the client desires an immediate answer, trying not to do so and taking the time it requires is important Try to avoid prejudice and keep an open mind   We go onto discussing how shame not only affects individuals but also the workplace. Its cause can be a combination of the individual and the workplace, and there is not always just one party at fault. The different types of shame, recovery of shame, and vulnerability of shame are the topics we dive into as well where we share some of our personal and professional experiences.   What I really enjoyed about this podcast is the natural discussion we had that led to topics and questions that were not necessarily planned before but felt appropriate in the moment. The way in which Francesca answers every question is particularly enjoyable as she is very humble in her articulation and always tries to give tips and how-to’s.    Your links and references to the key areas and ideas we discussed are below:   Around 17 minutes Francesca mentions her book: https://www.routledge.com/Work-Matters-Consulting-to-leaders-and-organizations-in-the-Tavistock-tradition/Cardona/p/book/9780367313180 Around 58 minutes Francesca makes two book recommendations: The Unconscious at Work: A Tavistock Approach to Making Sense of Organizational Life by Anton Obholzer and Vega Zagier Roberts https://www.routledge.com/The-Unconscious-at-Work-A-Tavistock-Approach-to-Making-Sense-of-Organizational/Obholzer-Roberts/p/book/9780815361350 Working Below the Surface by Clare Huffington, William Halton, David Armstrong and Jane Pooley https://www.routledge.com/Working-Below-the-Surface-The-Emotional-Life-of-Contemporary-Organizations/Huffington-Halton-Armstrong-Pooley/p/book/9781855752948   Around 60 minutes Francesca makes a podcast guest recommendation who is Author of a book called “A Good enough Mother” https://www.amazon.com/Good-Enough-Mother-Novel/dp/0525561250   How you can contact Francesca: http://www.francescacardona.co.uk Her LinkedIn: https://www.linkedin.com/in/francesca-cardona-3196697/

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode please.  I am talking with my guest Dan Hone (https://uk.linkedin.com/in/daniel-hone-564931113) about being a business owner in a period of uncontrollable change (AKA Covid-19)   As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Dan mentioned as things that helped him and I have added those too.   Thanks for listening Your links or references: https://activearena.co.uk/ - this is the purpose built indoor 5 a side arena that Dan has built in Lincoln email address is info@activearena.co.uk https://uk.bookshop.org/books/shoe-dog-a-memoir-by-the-creator-of-nike/9781471146725 - this is the first book Dan mentions https://uk.bookshop.org/books/the-ride-of-a-lifetime-lessons-in-creative-leadership-from-15-years-as-ceo-of-the-walt-disney-company/9781787630468 - Dan calls this book journey of a lifetime and it is 'Ride' of a lifetime https://www.stevenbartlett.com/diary-of-a-ceo/ - This is the podcast (behind this one fair listener ;-)) that Dan mentions https://uk.linkedin.com/in/drewe-broughton - here is a link to the guest Dan suggest I get on the podcast  

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!!   I found the guest for this podcast when I was reading one of his papers and I LOVED it.  The link will follow in the show notes.  We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper.  Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are:   Characteristics of the displayer - e.g. Gender   Characteristics of the display - e.g. Intensity of the emotion  Characteristics of the context - e.g. the setting (virtual vs face to face/physical)   He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating.  I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too.     For me, the social aspects of emotion expression, especially in the workplace are under discussed and under researched, hence me wanting to do this podcast.  If you want to get hold of Arik you can find him here:   acheshin@gmail.com https://www.researchgate.net/profile/Arik_Cheshin   Your links and references to the key areas and ideas we discussed are below:   Around 12 minute Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/   Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495 Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009    Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003   Around the same time I mention emotional contagion and here is a great paper on emotional contagion in organisational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf Around 34 minutes Arik mentions about the research done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009    Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/ Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here -  https://journals.sagepub.com/doi/full/10.1177/1948550617720269  Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008 Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f Around 1 hour and 7 minutes I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659 Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here https://www.research.manchester.ac.uk/portal/karen.niven.html Around 1 hour 16 minutes Arik recommends a book to read and you can find it here - https://www.cambridge.org/gb/academic/subjects/psychology/social-psychology/interpersonal-dynamics-emotion-toward-integrative-theory-emotions-social-information?format=PB   Arik sent me some papers too and here is what he sent me:   Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email https://journals.aom.org/doi/abs/10.5465/AMR.2008.31193163    Crossing the line(s): A dual threshold model of anger in organizations https://journals.aom.org/doi/full/10.5465/amr.2007.25275495   When scowling may be a good thing: The influence of anger expressions on credibility  https://onlinelibrary.wiley.com/doi/abs/10.1002/ejsp.573    The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions https://journals.sagepub.com/doi/full/10.1177/1948550617720269    The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction. https://psycnet.apa.org/record/2018-00986-009       The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information https://www.amazon.com/Interpersonal-Dynamics-Emotion-Integrative-Information/dp/1107048249    Expression of Emotion as Part of the Work Role https://psycnet.apa.org/record/1987-17392-001   Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. https://psycnet.apa.org/record/2011-16723-003     Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/            

In an unexpected turn of events for the podcast my guest (Simon Ashton from Phoenix Leaders) mentions context before me.  We get into a lot of areas as this episode is the second longest one to date.  Simon described this off air as 'a bloody big topic' and I agree with him.  Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us.  Therefore, this podcast has a number of different areas that we focus on.  The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions.   At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point.     What I really enjoyed about this podcast is the conversational flow of it.  When I listened back in the edit I once again enjoyed being part of the conversation.   If you want to get hold of Simon you can find him here:   https://phoenixleaders.co.uk/staff/simon-ashton/ s.ashton@phoenixleaders.co.uk   Your links and references to the key areas and ideas we discussed are below:   Around one minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/ Around 4 minutes Simon mentions the prisoners dilemma https://en.wikipedia.org/wiki/Prisoner's_dilemma Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term https://www.collinsdictionary.com/us/dictionary/english/dobbing Around 16 minutes I mention the refractory period and here is an article on it https://www.paulekman.com/blog/how-to-achieve-emotional-balance/ Around 19 minutes Simon mentions choice architecture and you can find out more about that here https://www.economicshelp.org/blog/glossary/choice-architecture/ Around 21 minutes Simon mentions the Chimp Paraodx and while I don’t rate the book here is a link to it https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/] At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman  https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576 Here is also a nifty infographic on the types of biases and heuristics https://www.visualcapitalist.com/every-single-cognitive-bias/ At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/ Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426 At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf Around 36 minutes I mention decision fatigue, here is some more on that phenomenon https://en.wikipedia.org/wiki/Decision_fatigue Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here https://m.imdb.com/title/tt0818733/ Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here https://www.psychologytoday.com/gb/basics/groupthink Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here: https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias) Around 1 hour and 5 minutes I talk about the over simplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book: https://simonsinek.com/product/start-with-why/ Around 1 hour and 16 minutes I talk about generational differences and how (for me) they are not a thing.  You can find a piece from the Center For Evidence Based Management here: https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here: https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ https://en.wikipedia.org/wiki/Display_rules https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979. Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it: https://amorebeautifulquestion.com/the-book-of-beautiful-questions/ Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes: https://www.appliedcommunication.org/?p=442 Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here: https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking. Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here: https://en.wikipedia.org/wiki/Horn_effect https://en.wikipedia.org/wiki/Halo_effect

On the title alone this episode may not seem to fit this podcast and the opposite is the case.  As an evidence based practitioner my guest (Rob Baker) is right at home and his work is ultimately about how people feel about their jobs and their work.  We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him.  The show notes as always are below:   Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield https://www.thefatcat.co.uk/   Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here https://www.britishorienteering.org.uk/   Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace.  You can find him on Twitter here  https://twitter.com/simonheath1?lang=en and here is his blog  https://workmusing.wordpress.com/about/   Around 17 minutes Rob mentioned Job Crafting questionnaires.  Here is a link to a recent paper on that https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting   Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is https://positivepsychology.com/what-is-positive-psychology-definition/   Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf   Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml   This is a piece by Robert Arundale on face and facework http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf   At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/   Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/   Around 1hr 19 minutes I get Rob to lug his book, the link is here: Personalization at Work – Bringing job crafting to life within organisations (by Rob Baker)   As we are wrapping up at 1 hour 21 Ron plugs his website https://tailoredthinking.co.uk/   You can find Rob here too: Twitter -  https://twitter.com/bakerrjm?lang=en   Here are some other references that Rob said would be helpful during the wrap up:   Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from presentation at Google’s 2014 Re:Work seminar series and the best introduction to the concept I have found. http://www.arnoldbakker.com/articles.php (this is a treasure trove of research) Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall unfortunately] Turn the job you have into the job you want. Harvard Business Review.   Google’s favourite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com   Why you should let people craft their work   People Management (by Rob Baker)   Job crafting guide - Recources from Tailored Thinking's website  

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings has left them open to criticism. In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss. We explore: the extent to which we feel we demonstrate grit and growth mindset the problems posed by the popularity of these ideas the impact of grit and mindset on L&D. Show notes Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf  A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423  Two papers critiquing the 'grit' concept are: Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc  The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/  In What I Learned This Week, the gang discussed: Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/ Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221  The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC  The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503  If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/  For more from Emerald Works, see: https://emeraldworks.com/  For more from Phil, see: https://www.emotionatwork.co.uk/ 

In this episode Mark Gilroy (@thatmarkgilroy) reprises his role as host of the podcast so that I can tell my story.  Long time listeners will be familiar that I have had some health challenges over the last 2-3 years.  I am now feeling so much better.  Some things remain and at the same time I am a lot better.  This is an opportunity for me to share my story and how my physical pain affected my emotionally, affected my identity as well as my professional and personal life.   Fair warning, there is occasional swearing too. The plan is for this to be the first in a series of episodes on chronic pain.  This is because I want to look at different people's experiences of chronic pain as well as interview a researcher into chronic pain.    As is the case with our Stories series, there are no references as such.  Happy listening

My guest for this podcast is Dr Emily Hofstetter (bio here  https://emilyhofstetter.ca/ ) and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.     Your references (as always)   around 6 minutes - https://www.streetwisdom.org/ around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/ around 16 minutes - we talk about turn taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one fro online  https://www.communicationtheory.org/conversation-analysis/ around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF around 41 minutes - Emily mentions Sally Wiggins and her research into noises at meal times, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/ around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281 around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf around 56 minutes - we recommend some books, here are the links   https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1 https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1 around 59 minutes - Emily plugs her YOUTube channel and here is the link  https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA

This episode looks at neuroscience and organisational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book she brings together the neuroscience of organisational change. I was particularly interested in getting this guest on as she has those two different perspectives. Your references as always ;-)) Hilary Scarlett on Twitter Book: Neuroscience and Organisational Change by Hilary Scarlett Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292 'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400 Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93 Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett

This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guess today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion. Your references as always: The website of the Equal Group - https://theequalgroup.com The Equal Group on Twitter: https://twitter.com/theequalgroup

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think. Your references can be found on the original episode's show notes.  Happy Listening

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organisational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honoured to be one of the few people in the world that are a certified Kirkpatrick evaluation programme facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.   As always, here are your references: Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/ Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086 Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/ For Paul Thoresen (Survey Guy) visit his Twitter profile at: https://twitter.com/surveyguy2

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve.  The wonderful Jo Cook (@LightbulbJo on Twitter) and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too. As always, here are your references:   Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com   Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/   The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes) http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible   Some research about emoji use from 2015-2017 (mentioned around 13 minutes) https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/   A link to the #TJWow webinar series (mentioned around 14 minutes) https://www.trainingjournal.com/event/tj-wow-webinar-engagement   Find Training Journal on Twitter @TrainingJournal   Find the @LnDConnect twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)   You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes)  https://lightbulbmoment.community/lightbulb-moment-podcast   Resources about the conversational floor and turn taking (Mentioned around 37 minutes) https://www.thoughtco.com/turn-taking-conversation-1692569 *there are some other really nice resources in here too*   Esther Barrett profile (mentioned at around 39 minutes) https://www.jisc.ac.uk/staff/esther-barrett   The Human Voice by Anne Karpf (mentioned around 43 minutes) https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377   Buzzing Communities by Richard Millington (mentioned around 43 minutes) https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901   Shameless plug for the Emotion at Work community (44 mins) https://community.emotionatwork.co.uk   How to find Jo (72 mins): Twitter: @LightbulbJo  Community: https://lightbulbmoment.community LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616