Podcasts about mindtools

Remember 'performance support'? Amid all the talk of AI, adaptive learning, and skills, it's kind of been forgotten. But not by us! Or by respondents to Don Taylor's Global Sentiment Survey, who ranked it 11th hottest trend this year (up two from last year). In the first of a two-part series of crossover episodes with our partner Assemble You, Ross G and Paul are joined by Adam Lacey to discuss: What makes great performance support? What conditions make performance support effective? What role does AI play in all this? To find out more about the performance support available for leaders and managers, from Mindtools, visit mindtools.com. And, good news! You can now add Microsoft Shorts from Assemble You to your subscription.During this episode, Ross G discussed extended cognition and the productivity paradox. Paul discussed Gloria Gery's definition of performance support. Ross also discussed the book Think Like a Marketer, Train Like an L&D Pro, and our 2016 report 'The Secret Learning Lives of Managers' (which I was able to find and put on Dropbox). We also discussed the World Economic Forum's 'Future of Jobs 2025' report. And in 'What I Learned This Week', Paul recommended the book Kill the Unicorn, and Adam recommended The Anxious Generation. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Paul Buller Adam Lacey

SEND US A TEXT MESSAGE Entrepreneurs are often praised for being strong, strategic, and self-reliant—but what happens when overthinking, racing minds, self-doubt, and emotional overload threaten to take over? In this episode, we welcome Stacey Johnson— empowerment coach, resilience mentor, and founder of Anchor Resilience—to explore how high-functioning leaders can still be weighed down by unhealed grief, trauma, and thought patterns that sabotage their success. Yvonne and Stacey discuss techniques to help regulate the nervous system, shift limiting thought patterns, and build the emotional mastery necessary for empowered decision-making. If you've ever felt emotionally hijacked in the middle of your day or unsure why self-doubt continues to creep in despite your achievements—this episode offers the clarity and tools you need to step back into your power. Connect with Stacey: Website: StaceyJohnsonCoaching.com Connect With Us:

Collaboration is a vital skill across many fields and disciplines. But effective collaboration is about much more than just working together. In this week's episode of The Mindtools L&D Podcast, Ross D and Paula are joined by Fraser Mcdonald, Head of Collaboration at Edinburgh Futures Institute (EFI) and Deputy Director of the Data for Children Collaborative, to discuss: why collaboration is important when it comes to solving 'wicked problems'; how Mindtools worked with the EFI to develop a game that's designed to build collaboration skills; why a game was the right solution to this problem, and how it's being deployed within the EFI. To find out more about the work Fraser does, check out the Edinburgh Futures Institute and Data for Children Collaborative's websites. In 'What I Learned This Week', Paula mentioned that she'd been digging into the surprisingly wild history of papal conclaves. Fraser recommended the website ToS;DR, which provides an eye-opening breakdown of what we're agreeing to when we use different websites and platforms. And Ross D talked about a recent episode of the 99% Invisible podcast, focusing on the relationship between architecture and tax codes. For more from us, visit mindtools.com. There, you'll also find details of our award-winning Content Hub, our Manager Skills Assessment, our Manager Skill Builder and our custom work.  You can also subscribe to our newsletter. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Paula Hughes Fraser Mcdonald

Many organizations treat 'inclusion' and 'wellbeing' as separate issues, but Dr Serena Huang - author of The Inclusion Equation - argues that the two are intrinsically linked. And, that data is how you can make better decisions about how to make a positive impact on both. In this week's episode of The Mindtools L&D Podcast, Serena joins Ross G and Dr Anna to discuss: Why these two areas are inseparable Why data in this space isn't as 'unmeasurable' as it seems Two approaches to data gathering that you can start using today. During the discussion, Dr Anna referenced ProPublica's reporting on the bias they discovered in software used to predict future criminals. Ross referenced the work Mindtools did with Burberry, around 'allyship'. In ‘What I Learned This Week', Ross discussed the origin of the term 'Bluetooth', which he learned from The Rest is History podcast. Dr Serena's book, The Inclusion Equation, is available now. For more from us, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  And to speak to our Insights team (including Dr Anna) about your learning measurement needs, just send her a note on LinkedIn or email custom@mindtools.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Dr Anna Barnett Dr Serena Huang

Digital learning content offers a scalable, always-on option to help your people build their skills and overcome workplace challenges. But often these libraries get dusty, bogged down by out-of-date content with little relevance, or hidden away in a dark corner of the intranet where no one can find them.  So in this episode of The Mindtools L&D Podcast, Virgin Money's Martin Ritchie, Digital Learning Manager, joins Ross Garner and Lara to share: How Virgin Money raise awareness of their Mind Tools content library;  Techniques for promoting a proactive learning mindset;  ‘Push' vs ‘pull' learning.  During the discussion, Ross referenced a recent academic paper: Albarracín, D., Fayaz-Farkhad, B., & Granados Samayoa, J. A. (2024). Determinants of behaviour and their efficacy as targets of behavioural change interventions. Nature Reviews Psychology, 1-16.  In ‘What I Learned This Week', Ross discussed ‘pebbling', as covered by The Guardian.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers  If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Lara Kidd  Martin Ritchie 

In this episode, Lizzi, our Emotion at Work Marketing Manager, sits down with Ross Garner and Anna Barnett from The Mind Tools for L&D podcast to explore their ground breaking research into management practices.   Together, they explore the recent study, conducted in partnership with YouGov, which gathered data across 12 industries. The research uncovered some key insights into the realities of management today.   The study identified 12 core management capabilities essential for success: delegation, goal setting, transparent communication, coaching, active listening, recognition, inclusive leadership, trust, social sensitivity, self-awareness, self-regulation and empathy. Notably, empathy was linked to a 34% increase in team innovation.   The conversation also touches on the significance of happiness and satisfaction in the workplace. Research shows that employee satisfaction is associated with better long-term performance and happy employees are more likely to engage in self-driven learning.   Tune in to gain insights into the future of management and discover how to create leadership that drives performance and innovation.   Links   Building Better Mangers Report: https://www.mindtools.com/thought-leadership/reports/building-better-managers/   Anna mentions working with Michelle Ockers: https://michelleockers.com/   Anna Barnett LinkedIn: https://www.linkedin.com/in/anna-barnett-phd/?originalSubdomain=uk   Ross Garner LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk   Mind Tools L&D podcast: https://www.mindtools.com/podcast/l-d/   

Taming the Mind: Tools to Stop Worrying Hey there, friend! Do you ever feel like your mind is constantly racing with worries you can't quiet? Well, in this episode of the Personal Development Unplugged Podcast, we're going to take on that noisy “monkey mind” and discover how to transform those endless worries into clarity and peace. I'm going to walk you through what's really going on when that chatter takes over. We'll dig into why worry shows up in the first place and how you can acknowledge it without letting it control you. By the end of this episode, you'll have some super practical tools to break free from overthinking and start creating a mindset that's both calmer and more confident. Picture this: waking up tomorrow with a peaceful mind, ready to take on the day with ease. Sound good? Together, we'll explore how to make that a reality. I'll share simple but powerful techniques like practising gratitude and writing down your worries to help you regain control and move past the cycle of anxious thinking. Anxiety doesn't have to run the show. It's time to shift your perspective, break old patterns, and start finding healthier ways to navigate those swirling thoughts. This episode is packed with helpful insights and exercises to help you reconnect with your best self and truly enjoy the journey ahead. Ready to tame your mind? Let's dive in! I'd love to hear your thoughts—share what you learn and this episode with others https://personaldevelopmentunplugged.com/431-taming-the-mind-from-anxiety-and-worry Shine Brightly

At last year's Learning Technologies Awards, Mindtools and South Western Railway won Gold in the ‘Best use of blended learning – commercial sector' category.  In this week's episode of The Mindtools L&D Podcast for 2025, Ross D and Claire are joined by Becky Eason, Leadership Delivery Manager at South Western Railway, to discuss:  The context in which the program was developed, and the problems it was designed to solve;  How we used focus groups, semi-structured interviews, and a valid and reliable behavioral survey to test assumptions and prove impact;  The results of the program and the changes we've made to it in response to evaluation of the pilot.  In ‘What I Learned This Week', Claire gave her seal of approval to Wicked, Becky recommended the Netflix series La Palma, and Ross D wondered why he doesn't listen to the Song Exploder podcast more often.  For more from us, visit mindtools.com.   There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Claire Gibson  Becky Eason 

  No resolutions, just goals! Join Sarah as she explains how to set SMART goals for your insurance business in 2025.   Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.   Resources: 5 Business Podcasts to Follow: https://pod.fo/e/2921db 5 Things from the CMS 2026 MA and Part D Proposed Rule: https://pod.fo/e/28c9d2              Instagram Basics for Insurance Agents: https://pod.fo/e/28803f   References: Alexander, Lucy. “How I Write SMART Goals and Make Them a Reality.” Blog.Hubspot.Com, HubSpot Blog, 26 July 2024, blog.hubspot.com/marketing/how-to-write-a-smart-goal-template. Dan Harris, Ph.D. “How to Make Your SMART Goals Even SMARTER.” Quantumworkplace.Com, Quantum Workplace, www.quantumworkplace.com/podcast/how-to-make-your-smart-goals-even-smarter. Accessed 9 Dec. 2024. “How to Set Goals for 2025.” AFP, Association for Financial Professionals, 20 Nov. 2024, www.afponline.org/training-resources/resources/articles/Details/how-to-set-goals-for-2025. Boogaard, Kat. “How to Write Smart Goals (with Examples).” Atlassian.Com, Atlassian, 12 Sept. 2024, www.atlassian.com/blog/productivity/how-to-write-smart-goals. Bell, Simon. “SMART Goals.” Edited by Cat McLeod, Mindtools.Com, MindTools, www.mindtools.com/a4wo118/smart-goals. Accessed 9 Dec. 2024. “The SMARTER Method To Help You Define and Manage Your Business Goals.” Solocom, Solocom, solocom.ca/en/smarter-method/. Accessed 9 Dec. 2024.   Follow Us on Social!  Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://twitter.com/RitterIM and Youtube, https://www.youtube.com/user/RitterInsurance     Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/ Not affiliated with or endorsed by Medicare or any government agency.

Are you an over-committing over-achiever? In Toxic Productivity, author Israa Nasir argues that you can only maintain that approach to productivity for so long.  Eventually you'll burn out, exhausted by all those ‘time management hacks' that organizations (like Mind Tools!) keep suggesting.   So this week on The Mind Tools L&D Podcast, Israa joins Ross Dickie and Ross Garner to offer an alternative approach. We discuss:  how toxic productivity manifests in our lives  how getting rewarded for our productivity tricks us into trying to achieve more  how the signals that managers send sets expectations for their teams.  The book, by Israa Nasir, is Toxic Productivity.  In ‘What I Learned This Week', Ross D recommended checking out the NotebookLM AI-podcast version of our newsletter.  Israa recommended the ‘Under the K' venue in New York.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Dickie  Ross Garner  Israa Nasir 

How do you make sure your sell sheet really pack a punch when it comes to the language on it? Well - it starts with really understanding the benefits of your product - the souls of each benefit if you will. This episode talks about a technique you can use to get there. Show Notes: LEI: https://www.lean.org/lexicon-terms/5-whys/#:~:text=5%20Whys%20is%20the%20practice,to%20discover%20the%20root%20cause. Tulip: https://tulip.co/glossary/five-whys/ Mind Tools: https://www.mindtools.com/a3mi00v/5-whys Root Cause Analysis: https://tulip.co/blog/fishbone-ishikawa-diagram-template-for-root-cause-analysis/? Sell Sheet Lingo Webinar: https://www.youtube.com/watch?v=mIYtVNkAwXQ Jahmali Campbell: https://www.linkedin.com/posts/jahmali-campbell-3490a2258_motivationmonday-becomeyourbest-activity-7129898066538573824-ZF-E/ --- Support this podcast: https://podcasters.spotify.com/pod/show/serial-inventing-podcast/support

This week on The Mind Tools L&D Podcast, Ross Garner and Ross Dickie are re-visiting their L&D mailbag to answer your questions.   We discuss:  What is L&D actually doing well with Large Language Models? (via Gill Chester)  What's the top 3 least likely L&D jobs to be replaced by AI? (via Alan Hiddleston)  How can learning teams partner better with the rest of the org? (via Sarah Danzl)  What has been the most popular content on MindTools this year, and why...? (via Adam Lacey)  What lessons from Centauri's Shadow can L&D professionals take forward into the autumn to boost their skills? (via Matthew Batten)  During the AI discussion, Ross Dickie recommended Ross Stevenson's Steal These Thoughts newsletter, and Philippa Hardman's Dr Phil's Newsletter.  Ross G referenced The Rest is Politics's interview with Audrey Tang.  Ross Ganer also recommended our previous episode with Natal Dank, ‘Agile L&D puts the “human” into “Human Resources”', and his own newsletter on the many benefits of text content.  Finally, Ross Dickie recommended Bob Mortimer's The Satsuma Complex.  And Ross Garner grudgingly referenced his own debut novel, Centauri's Shadow, available now from Amazon UK and Amazon US.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can't be used with any other offer.   Connect with our speakers     If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Ross Dickie 

Guests: Professor Nikki Rickard is a professor of Wellbeing Science in the Faculty of Education, University of Melbourne, with a focus on digital mental health and emotional regulation. Dr David Bakkar is a clinical psychologist, researcher and the Founding Director of MoodMission. Description: In this episode, Professor Nikki Rickard and Dr David Backer explore the effects of digital technologies on student mental health. They discuss the risks and benefits of apps, gaming, and social media, emphasising the need for balance. With a focus on digital hygiene education and teacher training, they call for a collaborative approach, including young people, in shaping healthier digital environments for students. Helpful Links for Teachers and Parents: Mood Mission - an evidence-based app designed to empower you to overcome feelings of depression and anxiety by discovering new and better ways of coping MoodPrism - a mood tracking app with advanced data collection abilities Beacon (created for parents, easy to use, lots of info in a digestible format, recommends safe apps kids and family, developed by Telethon Kids Institute and Dolly's Dream)  MIND (M-Health Index and Navigation Database) – searchable data base with practitioner reviews  Mindtools.io – smaller database, includes ratings and reviews­­ Reachout/tools-and-apps Research: Bakker, D., Kazantzis, N., Rickwood, D., & Rickard, N. (2018). A randomized controlled trial of three smartphone apps for enhancing public mental health. Behaviour Research and Therapy, 109, 76-83. https://doi.org/10.1016/j.brat.2018.08.003 Bakker, D., Kazantzis, N., Rickwood, D., & Rickard, N. (2018). Development and Pilot Evaluation of Smartphone-Delivered Cognitive Behavior Therapy Strategies for Mood- and Anxiety-Related Problems: MoodMission. Cognitive and Behavioral Practice. https://doi.org/10.1016/j.cbpra.2018.07.002 Bakker, D., & Rickard, N. (2017). Engagement in mobile phone app for self-monitoring of emotional wellbeing predicts changes in mental health: MoodPrism. Journal of Affective Disorders. Bakker, D., & Rickard, N. (2019). Engagement with a cognitive behavioural therapy mobile phone app predicts changes in mental health and wellbeing: MoodMission. Australian Psychologist, 54, 245-260. https://doi.org/10.1111/ap.12383

In this episode of "Vibe Science," hosts Ryan Alford and Chris Hansen engage in a deep conversation with Stephanie Kwong, a subconscious rewiring coach, hypnotherapist, and breathwork facilitator. They delve into various wellness modalities, with a particular focus on subconscious rewiring as a powerful tool for overcoming emotional challenges and trauma. Stephanie shares her personal journey into hypnotherapy, which began after experiencing the profound grief of a miscarriage. She introduces the Rapid Rewire Method, a transformative technique for emotional healing, and provides listeners with practical tools to better manage their emotions. The episode highlights the critical role of community support and encourages listeners to explore innovative healing modalities for personal growth and overall well-being.TAKEAWAYSSubconscious rewiring and its impact on emotional healthThe role of neuroplasticity in changing deep-seated beliefsPersonal experiences with trauma and griefThe Rapid Rewire Method for emotional healingPractical exercises for processing emotionsThe dual nature of emotions and their significanceThe consequences of suppressing emotions on mental and physical healthThe importance of community and support in the healing processTools for enhancing emotional literacy and wellnessEncouragement for personal growth through emotional workTIMESTAMPSIntroduction to Vibe Science (00:00:00)The hosts introduce the podcast and its focus on wellness and personal growth.Guest Introduction (00:00:16)Ryan and Chris introduce their guest, Stephanie Kwong, a subconscious rewiring coach.Stephanie's Background (00:01:22)Stephanie shares her journey into hypnotherapy and her experiences with various healing modalities.Living in Colorado (00:01:43)Stephanie discusses her move to Colorado and her skiing experiences.Hypnotherapy Insights (00:02:22)Ryan expresses his fascination with hypnotherapy and its misconceptions.Stephanie's Healing Journey (00:03:03)Stephanie explains her background in hypnotherapy and various healing modalities.The Impact of Grief (00:04:18)Stephanie shares her experience with grief after a miscarriage and its effects.Discovery of Rapid Rewire Method (00:06:20)Stephanie discusses how she found tools to process her trauma and emotional charge.Empowerment Through Tools (00:08:30)Stephanie emphasizes her mission to empower others with healing tools.Neuroplasticity and Rewiring (00:09:45)Stephanie explains how neuroplasticity allows for rewiring of the mind and beliefs.The Role of Subconscious Mind (00:10:26)Discussion on how subconscious beliefs impact adult behavior and self-perception.Effective Healing Methods (00:12:37)Stephanie outlines the need for tools that address root causes rather than just coping.Introduction to Xavier Levinsky (00:14:43)Stephanie credits researcher Xavier Levinsky for developing effective healing tools.Sharing a Practical Tool (00:18:55)Stephanie offers a simple emotional processing tool for listeners to use immediately.Live Demonstration of the Tool (00:21:35)Ryan volunteers to try the emotional processing tool on the podcast.Exploring Emotional Triggers (00:22:12)Discussion on how external drama affects personal emotional responses, particularly regarding anger.Identifying Emotions (00:22:40)Engagement in identifying specific emotions triggered by a person's baggage.Rating Anger (00:23:01)Assessment of anger intensity on a scale from 1 to 10, focusing on its debilitating effects.Good vs. Bad of Anger (00:24:05)An exercise to explore the positive and negative aspects of anger to facilitate emotional release.Impact of Anger on Productivity (00:25:07)Understanding how anger can limit productivity and distract from goals.Acknowledging Human Emotion (00:25:40)Recognition of anger as a sign of being human and its implications.Emotional Clarity (00:26:06)Discussion on how anger can clarify personal preferences and dislikes.Reflection on Self-Image (00:27:08)Exploration of how anger can negatively reflect on one's self-image.Using Anger as Motivation (00:28:48)Understanding how anger can energize and motivate actions.Emotional Liberation Techniques (00:30:23)Introduction of a quick method to reduce emotional intensity and promote liberation.Emotional Literacy in Society (00:34:13)Discussion on the lack of emotional literacy and its effects on mental health.Mind-Body Connection (00:36:04)Emphasis on the interconnectedness of mental, emotional, and physical health.Final Thoughts and Resources (00:39:20)Stephanie shares resources for listeners to explore subconscious rewiring and emotional wellness. Follow us on Instagram: @Vibe.Science Subscribe to our YouTube Page: www.youtube.com/@Vibe.Science

Last week on The Mind Tools L&D Podcast, Ross G and Owen explored how the 70:20:10 model is being applied by three L&D Practitioners: Ceri Sharples, Cath Addis, and Carl Akintola-Davis. Today, we wanted to follow up on some of the challenges posed during that discussion with The 70:20:10 Institute's Charles Jennings. What does it really mean to 'integrate learning into the workflow', and how does 70:20:10 move us towards a performance focus? We discuss: ·       Where the numbers ‘70', ‘20' and ‘10' come from ·       How a focus on ‘learning' tends to lead to a ‘10+' approach ·       Examples of interventions that have focused on supporting performance, rather than formal learning. For more on the origins of 70:20:10, see this blog post from Charles. See also The Center for Creative Leadership's chapter ‘Learning Through Experience'. Mind Tools offers a summary of Informal Learning, by Jay Cross. Joseph Stiglitz book is Creating a Learning Culture. Find out more about Dr Edwards Deming. For more from Charles and his team, see 702010institute.com. The case study Charles wrote with Brian Murphy from Citi bank was: ‘From Courses to Campaigns: Citi's Journey to a Culture of Continuous Learning'. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can't be used with any other offer.  In ‘What I Learned This Week', Owen recommended (again) Lenny's Newsletter, in particular a recent edition on pricing for AI features. Ross discussed a post from Ben Evans on how users are interacting with ChatGPT. Charles recommended the podcast The Infinite Monkey Cage. Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Ross Garner ·       Owen Ferguson ·       Charles Jennings

For eight years, the team here on The Mind Tools L&D Podcast (formerly The GoodPractice Podcast) have been chatting work, performance and learning with some of the brightest minds in learning and development. This week, to celebrate the release of our 400th episode, our friends Phil Willcox from Emotion at Work and Ady Howes from Digital Skills People have pulled together a tribute episode for us. We discuss: ·       the Mind Tools team's favourite episodes ·       what we learned from 400 episodes of podcasting ·       what others think of the podcast. During the discussion, Ross Garner referenced his favourite episode: 279 — Why work is the ideal place to talk about race. Margaret Greenberg and Gina Greenlee's book is The Business of Race: How to Create and Sustain an Antiracist Workplace and Why It's Actually Good for Business (published by McGraw-Hill). The coauthors work with organizations to embed racial equity into their business strategy. For more information go to their website BusinessofRace.com and click on the Work with Us tab. Ross D's favourite episode was Don Taylor's regular Global Sentiment Survey appearances. Nahdia picked: 382 — You don't have to talk to add value, with Georgie Rudd. Owen picked: 323 — Making decisions with data and intuition, with Oded Netzer. Gemma picked: 300 — Celebrating live from London!, with Phil Willcox and Julie Dirksen. Thanks to David Hayden, Sukh Pabial, Michelle Parry-Slater, Dan Wiseman and ChatGPT for their contributions. Ross G's novel, Centauri's Shadow, is available now from Amazon UK and Amazon US. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can't be used with any other offer.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Phil Willcox ·       Ady Howes ·       Ross Garner ·       Ross Dickie ·       Nahdia Khan ·       Gemma Towersey ·       Owen Ferguson

Digital learning content offers a scalable, always-on option to help your people build their skills and overcome workplace challenges. But often these libraries get dusty, bogged down by out-of-date content with little relevance, or hidden away in a dark corner of the intranet where no one can find them.  So in this episode of The Mind Tools L&D Podcast, Virgin Money's Martin Ritchie, Digital Learning Manager, joins Ross Garner and Lara to share: How Virgin Money raise awareness of their Mind Tools content library  Techniques for promoting a proactive learning mindset  ‘Push' vs ‘pull' learning.  During the discussion, Ross referenced a recent academic paper: Albarracín, D., Fayaz-Farkhad, B., & Granados Samayoa, J. A. (2024). Determinants of behaviour and their efficacy as targets of behavioural change interventions. Nature Reviews Psychology, 1-16.  In ‘What I Learned This Week', Ross discussed ‘pebbling', as covered by The Guardian.  For more on how Mind Tools work with Virgin Money, see our case study.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can't be used with any other offer.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with us on LinkedIn:  Ross Garner  Lara Kidd  Martin Ritchie 

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Timeboxing means dividing your day into 15-60 minute slots, based on your priorities, and then sticking to those slots as you dive into the business of work. If that sounds great, it is. If it sounds easy, it isn't. In this week's episode of The Mind Tools L&D Podcast, author Marc Zao-Sanders joins Ross G to give him advice on timeboxing his life. We discuss: ·       The benefits of timeboxing; ·       How email is the ‘killer', and what to do about it; ·       The difficulties that Ross had implementing timeboxing, and what he could do differently. The article Marc wrote for HBR was ‘How timeboxing works and why it will make you more productive'. Find out more about timeboxing from Mind Tools. The book, Timeboxing, is available from Penguin. Marc's substack is One Thing at a Time. The company Marc runs is Filtered. In ‘What I Learned This Week', Ross discussed the rising popularity of the ‘dumbphone'. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Marc Zao-Sanders

New York Times Bestselling Author and Philosopher Nate Klemp joins us to talk about, not one, but TWO, huge topics to help you get your screen time down and improve your relationship! And yes, they do go hand in hand.In this episode, you'll learn...How to spend less time in Screenland and heal your addiction to your phoneHow to design your environment to be more distraction-free and supportive of your true valuesHow to take back your time and your mindTools for cultivating a more expansive and open mind in today's distracting worldWhat an 80/80 marriage can look likeTools for modern couples looking to be equals in loveThis episode is for you if you're ready to take back your time, escape the constant pull of screenland, improve your relationship with your partner, and feel better every day. So basically, it's for everyone with a smartphone and other people in their lives, which is most of us!Don't miss this dynamic and practical episode if you're looking for everyday practices to feel better in life and your relationship today!In the extended version of this episode, exclusively on our Patreon, we give some great book recommendations and keep the expansive conversation rolling.Join our Patreon to support the show, get access to extended episodes, special bonuses, and more!PERKS & HELPFUL RESOURCES:Connect with Nate on Social: @nate_klempNate's Website: nateklemp.comRead The 80/80 Marriage: A New Model for a Happier, Stronger RelationshipRead OPEN Living with an Expansive Mind in a Distracted WorldConnect with Lynnsey & Kelsey on Social: @lynnseyrobinson @kelseyaidaGet 30% The 1111 Club Journals by Kelsey with code "HVI30" at checkout: the1111club.etsy.comGet 10% off Lynnsey's Hypnotherapy Membership every month: tinyurl.com/pod-loveApply to work with Lynnsey in 2024: lynnseyrobinson.com/apply-now

Here's the scenario: You've been promoted in your current unit. You are now managing people who used to be your peers – at least one of whom may have also applied for the promotion.  How do you transition from a colleague to a manager? This can happen as you move from an individual contributor to a first-time manager, or from a manager to a director or senior manager. You could also become a VP and start managing your former director colleagues. In short, this scenario can happen at any level.  As I researched this topic, many of the resources I looked at gave rather generic advice – in other words, here are the things any manager should do in a new role. I wanted to give you advice specific to leading those you used to work alongside, so here are my nine suggestions. I used mindtools.com and mondostaffing.com to help me with this episode.   Let's start off with why it is important to start this new role off on the right foot. You want to avoid, as much as possible, negative feelings (“why did SHE get the role and not me?” or “HE didn't deserve this promotion as much as XXX did”) You want to maintain what has, hopefully, been a positive professional relationship and earn their trust and respect. You may not immediately be afforded trust and respect – it's yours to EARN.  #1. Be humble. This can work both ways – you can choose to brag about the promotion or you can choose to beat yourself up when you make a rookie mistake. Neither of these approaches will serve you. Acknowledge the promotion when someone else brings it up, but don't boast. Also, recognize that you WILL make mistakes – and that those mistakes are a necessary ingredient in your success.  Unfortunately, some people may revel in your mistakes – even sabotage you. Address these situations appropriately as soon as possible – they are workplace cancers.   #2. Acknowledge the shift – and the awkwardness.It's up to you to acknowledge the change between yourself and your former peers – bring it out in the open and acknowledge that it may feel awkward at first.  Your professional relationships WILL change now – pretending anything else won't serve you or your team.  Bring the shift out into the open and allow time for the transition.   #3. Be transparent. Setting clear expectations for each team member, and for the team as a whole, is important. Lay out your goals and the changes you want to implement and be open to hearing their feedback.   #4. Set clear boundaries.Friendships previously formed may need to change. After-hours activities may no longer include you. You'll need to set clear boundaries and recognize that your team may need to do the same.   #5. Don't pick favorites. It can be tempting to show favoritism towards a team member who was your friend. Remember: Now you are making decisions based on what is best for the team and your unit – not who you like the most.  Your goal should be to make sure everyone is treated fairly, regardless of their relationships with you prior to the promotion.   #6. Recognize the change in dynamic. If you previously vented work frustrations or joked about company or department policies with your peers, you now want to set a professional tone with your team. You'll be under more scrutiny as a manager and you don't want to get a reputation as not being a loyal member of management. Lead by example – with a high level of integrity.   #7. Set clear expectations. One of your primary goals as a manager is to ensure your team members know what is expected of them and they have the tools to be successful.  Make sure you set clear expectations around what is and isn't acceptable in terms of work quality, adhering to deadlines, and other important issues.  And piggy-backing on #4 – Don't Pick Favorites – make sure the expectations you set apply equally to everyone, as do the consequences of not meeting those expectations.   #8. Schedule regular 1:1s. Regular 1:1s with each member of your team will help ensure you are on top of each person's progress and development, allow you to address any concerns or issues quickly, and help keep everyone on the same page relative to goals and objectives.   #9. Ask for help. At whatever level you are rising to, there are a multitude of trainings out there – from online courses to in-person seminars and even certifications. If you feel you need training to help you succeed in this transition – ask for it.  Along those lines, ask for a mentor(s).  Here's a quote from the Mindtools.com website: “A new boss who tries to remain "one of the team" can end up frustrating everyone. When you're more concerned about friendships than results, poor decisions are usually inevitable. If you're afraid of being called "bossy," you may not hold people accountable, or you may avoid making unpopular decisions.” The bottom line can be summed up as follows: -It's not going to be the same – don't try to make it be the same. -Don't expect automatic trust and respect – you'll have to earn it.  -Set clear expectations – and make them consistent for all team members.  -Lead by example – your professionalism will help earn the trust and respect you want. -Ask for help – whether training, a mentor, or other assistance to set yourself up for success.   Are you in the wrong job that chips away at you every day? The document and coaching programs offered by Exclusive Career Coaching will help you find a job that uses your zone of genius, recognizes your value, and pays you what you're worth.  If you're ready to take your job search to the next level by working with a highly experienced professional with a track record of client success, schedule a complimentary consult to learn more:  https://calendly.com/lesaedwards/zoom-meetings2   

Matt and Clark are so happy to have our dear friend and colleague, Elham Arabi join for the episode. In this show, we explore the nuance, and sometimes vague aspects, of culturally responsive learning and how that intricately ties to research and practice. In other words, what are the business cultural facets that affect learning initiatives. What norms, standards, values, and political schema all have impacts?Matt shamelessly references his own model for why stakeholders say no... (1) They don't buy the premise-- they don't accept the problem as stated. (2) They don't buy the solution. They accept the problem as stated, but not the solution you offer. (3) Or, they accept the problem AND the solution as offered, but don't like or trust you to deliver it.Elham referenced Adam Grant's book Think Again: The Power of Knowing What You Don't Know. If you want to watch the debate between Clark and Will, you will have to join LDA at the platinum level to access the video here: https://ldaccelerator.com/joinMatt references Self-Determination Theory (SDT). SDT is a widely research theory for how people are motivated. The premise is that all humans have three basis psychological needs (autonomy, competence, and relatedness). When those needs are met, one is more likely to be intrinsically motivated toward a task. When they are undermined, one is like to be more extrinsically motivated, or not motivated at all. The theory was initially devised and studied by Edward L. Deci and Richard M. Ryan while they were at the University of Rochester. Here is a link to an article Matt wrote on the topic in context to learning: https://ldaccelerator.com/lda-blog-1/open-the-motivational-door-and-let-the-learners-in-and-keep-them. The checklist Matt references can be found here: https://ldaccelerator.com/motivation-checklist.Clark references Amy Edmundson and her work on Learning culture: https://hbr.org/2008/03/is-yours-a-learning-organization and Harold Jarche's talks about how well you share with others: https://jarche.com/2014/02/the-seek-sense-share-framework/. Clark also references Geert Hofstede and his work on Cultural Dimensions. Mindtools offers a nice summary here: https://www.mindtools.com/a1ecvyx/hofstedes-cultural-dimensionsElham references The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer.She also references Mark Britz and James Tyer's Social by Design: How to Create and Scale a Collaborative Company.Matt highlights Thiagi's SPARK Model for Trust: Selflessness, Predictability, Authenticity, Relatedness, and Know-How.Matt referenced the Heterodox Academy founded by Steven Pinker, founder here: https://heterodoxacademy.org/You can find Elham on LinkedIn here: https://www.linkedin.com/in/elhamarabi/More on Elham... She is an award-winning learning designer and global consultant in corporate and higher-ed with more than 15 years' experience in the US, South-East Asia, Europe, and the Middle East. She has championed better evaluation practices in several organizations and done practical research on evaluation to ensure efficiency and effectiveness of learning programs that lead to learning transfer and impact. She holds a PhD in Interaction and Media Sciences from the University of Nevada, where her thesis was on enhancing training design based on training evaluation to investigate the effects on training transfer. 

Last week, I talked about the general idea of the Johari Window Model. How do the four quadrants of the Open Area, the Blind Area, the Hidden Area, and the Unknown Area work? Full credit here to a website called HelpfulProfessor.com.: https://helpfulprofessor.com/johari-window-examples/ I encourage listeners to check out their Harry Potter example – better than any that I could create. With that small bit of explanation, you can consider how the Johari Window Model could serve you.If you are thinking about using it as a team exercise, there is lots of advice online, including on the MindTools.com website: https://www.mindtools.com/au7v71d/the-johari-windowLess formally, you could consider how your life and self-awareness fit in the Johari Window Model. How could you expand the Open Area? In ways that feel right to you. Do you want to shrink your Hidden Area? In what ways? Would you like to invite informal feedback to address your Blind Area? And, finally, are you open to the possibilities that the Unknown Area may offer, now and in the future.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.  

Dr Anna Barnett and Gent Ahmetaj join Michelle Ockers to discuss the third of the 20th anniversary reports from the annual L&D benchmark research conducted by Mind Tools for Business. They discuss the key megatrends forecasted to reshape the future of L&D including AI, climate change and diversity. They explain how these trends were identified, potential impacts and key takeaways. This discussion provides insightful knowledge for L&D professionals on how they can shape business transformation. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-28/  Podcast information and more episodes: https://learninguncut.global/podcast/

Gent Ahmetaj and Dr Anna Barnett join Michelle Ockers to discuss a the 20th anniversary reports from the annual L&D benchmark research conducted by Mind Tools for Business. They discuss the key findings from analysing this year's benchmark data, particularly focusing on the importance of strategic business alignment for high-performing L&D teams. They explain how their network analysis uncovered this insight and share examples from the data. The discussion provides useful perspectives for L&D professionals on analysing data, connecting learning to business priorities, and continually improving practices. Host: Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-27/  Podcast information and more episodes: https://learninguncut.global/podcast/

Jackie Kennedy is Learning and Development Lead at London Borough of Camden, where work contexts range from libraries and schools to waste management and social care. How do you develop managers in these diverse contexts, with a public sector budget? In this week's episode of The Mind Tools L&D Podcast, Jackie joins Ross Garner and Owen Ferguson to discuss:   The unique challenges faced by local government   How to develop a management development programme without providing any ‘teaching'   The role of digital in Camden's L&D strategy. To read more about how London Borough of Camden leverage the Mind Tools on-demand content library, see our case study. In ‘What I Learned This Week', Ross discussed his article for People Management, written with Gemma Towersey and our automated companion The L&D Dispatch GPT: ‘What we learned from seven years running an L&D podcast'. Jackie discussed ‘eating the frog'. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email rgarner@mindtools.com Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Jackie Kennedy

Josh, Isaac, and Adam discuss going above and beyond, tools, and try to guess the logical fallacy. --- Send in a voice message: https://podcasters.spotify.com/pod/show/josh-brown62/message Support this podcast: https://podcasters.spotify.com/pod/show/josh-brown62/support

Ever launch a workshop that no one attended or an e-learning module that nobody accessed? It's surprisingly common: and one reason is that we're not always great at marketing our L&D initiatives. In this week's episode of The Mind Tools L&D Podcast, Ross Dick and Owen Ferguson seek to reverse this outcome with the help of Ashley Sinclair from MAAS Marketing – the world's only (we think) marketing agency focusing specifically on L&D. We discuss: ·       Why L&D teams need a marketing strategy ·       What an effective marketing strategy looks like ·       How to measure the ROI of a marketing strategy   For more from Ashley, visit maas-marketing.co.uk Ashley's podcast is at maas-marketing.co.uk/podcast The Mind Tools reports that were mentioned are available at: mindtools.com/business/research Ashley also mentioned the LPI's ‘Workplace Learning Report' In ‘What I Learned this Week', Ross D discussed the BBC's new series on Shakespeare., He also the Netflix series ‘Big Vape: The Rise and Fall of Juul'. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Owen Ferguson ·       Ashley Sinclair

Historically, if you wanted to get better at having difficulty conversations, you had to take part in embarrassing roleplays or actual high-stakes conversations. Now, thanks to generative AI tools like ChatGPT, we can practice in a safe environment with realistic responses and in-the-moment feedback.   That's the premise for ‘AI Conversations', a new digital learning offering from Mind Tools and Learning Pool. In this week's episode of The Mind Tools L&D Podcast, Ross Garner and Nahdia Khan are joined by Learning Pool's Lindsey Coode to discuss:   ·       How AI Conversations works ·       The role and importance of feedback in developing skills ·       The measurable impact on user capability after just one practice session.   During the discussion, Ross referenced the following paper: Deslauriers, L., McCarty, L. S., Miller, K., Callaghan, K., & Kestin, G. (2019). Measuring actual learning versus feeling of learning in response to being actively engaged in the classroom. Proceedings of the National Academy of Sciences, 116(39), 19251-19257. Nahdia referenced the World Economic Forum's report ‘Jobs of Tomorrow'. In ‘What I Learned this Week', Nahdia discussed HuddleCraft. Ross discussed ‘The False Binary in Higher Ed' from Ben Wildavsky. To find out more about AI Conversations, visit: ·       Mind Tools ·       Learning Pool Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Nahdia Khan ·       Lindsey Coode

In our globalised world, we work and learn with people from diverse cultures. How can we facilitate multicultural training, for instance, so that the sessions are not only inclusive, but get the best from everyone. This week on The Mind Tools L&D Podcast, Gemma is joined by Gaëlle Watson, director of SyncSkills and our very own Nahdia Khan. We explored: The benefits and challenges of multicultural representation in facilitated sessions  How to best adapt your design and delivery approaches as a facilitator How to avoid pitfalls such as stereotyping. Gaëlle refers to a number of resources that are well worth exploring. Geert Hofstede's book Cultures and organisations: Software of the mind.   This ‘Country Comparison Tool' from The Cultural Factor Group is based on Professor Geerte Hofstede's research: https://www.hofstede-insights.com/country-comparison-tool?countries=france%2Cpakistan%2Csouth+africa%2Cunited+kingdom   Mind Tools explores the characteristics of countries exhibiting each dimension and what these mean for how you can most effectively work together in the article “Hoftstede's Cultural Dimensions”: https://www.mindtools.com/a1ecvyx/hofstedes-cultural-dimensions   Gaëlle contributed to CIPD's 2021 “Effective virtual classrooms: An evidence review”: https://www.cipd.org/globalassets/media/knowledge/knowledge-hub/evidence-reviews/effective-virtual-classrooms-practice-summary_tcm18-102661.pdf  In What I Learned This Week, Nahdia recommended a series of videos from the School of Systems Change. Here's a link to the first video “What are systems and what is systems change?”: https://www.youtube.com/watch?v=_02X3O2kIUU&t=5s   Gemma encouraged budding language learners to check out Radio Lingua's ‘Coffee break' podcast series: https://coffeebreaklanguages.com/   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers.  Nahdia Khan Gemma Towersey Gaëlle Watson - @gaelledwatson  You can find out more about SyncSkills here: https://syncskills.net/working-with-us/virtual-training-production/

Welcome to a special edition of the Emotion at Work podcast. This episode is part of a double feature, and we've teamed up with our friends from Mind Tools FB (that's Mind Tools For Business) for a truly exciting collaboration. It all took place at the Festival of Work in London back in 2023, where we hosted a thought-provoking fringe event.   During our time at the Festival of Work, we discovered some fascinating insights and hot takes, and we can't wait to delve into them with you. In our previous Mind Tools episode, we tackled one of these hot takes, and today, we're diving headfirst into the topic of communities.   The hot take on our plate today is this: "L&D can never build communities as they're not targeted or rewarded for it." It's a bold statement, and we're eager to explore it from all angles.   We're joined by our guests, each bringing their unique perspectives to the table. We have Ross Garner and Nahdia Khan from Mind Tools, along with Lizzi Philokyprou from the Emotion at Work team.   So, grab your headphones and get ready for an engaging discussion as we unravel the intricacies of building communities in the world of Learning and Development. It's going to be an insightful journey, and we're delighted to have you along for the ride!   Links: Ross' LinkedIn -  https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk Nahdia's LinkedIn - https://www.linkedin.com/in/nahdia-khan-684945/?originalSubdomain=uk Lizzi's LinkedIn - https://www.linkedin.com/in/lizzi-philokyprou-3136a0164/ Mind Tools For Business Podcast - https://mindtoolsbusiness.com/resources/podcast Ross Garner mentions this book -  https://markbritz.com/the-book-social-by-design    

In organizations, learning-oriented ‘online communities' often bring to mind empty forums and unused Yammer groups. But what does a vibrant community of practice look like? And how do you go about building one online? In this week's episode of The Mind Tools L&D Podcast, Ross D and Ross G are joined by Anamaria Dorgo, founder of L&D Shakers and Head of Community at Butter, to discuss: ·       the benefits of online communities of practice ·       how to build and maintain online communities ·       how to measure the impact of online communities ·       what all of this looks like in an organizational context   You can find out more about L&D Shakers here. During the show, Anamaria referenced Etienne and Beverly Wenger-Trayner's work on communities of practice. In his trademark style, Ross G equated online communities to pornography, recalling Justice Potter Stewart's famous line - ‘I know it when I see it.' He also mentioned the ‘Success Case Method', which we discussed in a previous episode. In ‘What I Learned This Week', Ross G recommended Creativity Inc. by Ed Catmull. Anamaria encouraged listeners to check out Katherine Zhou's ethical design toolkit. And Ross D talked about pushing some eggs through a sieve after watching an episode of The Bear. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Ross Garner ·       Anamaria Dorgo

Andrea interviews Ollie Craddock, CEO of employee listening platform Runway, on this episode of World Class Leader Show. Ollie shares his experience leading multiple companies and how he helped grow Mind Tools to 20 million users. He explains how Rungway captures real-time employee feedback to help leaders understand problems and resistance to change. The continuous feedback loop provides psychological safety for employees to contribute ideas and accelerate decision-making. Ollie and Andrea discuss how technology like Rungway can enable culture change but still requires leaders to also role model openness. KEY TAKEAWAYS Rungway gathers ongoing employee feedback so leaders can address issues quickly before they become crises. It provides visibility into problems leaders may not see from the top floor. Leaders responding authentically to employee concerns builds psychological safety and fuels more participation. Vulnerable leadership creates a flywheel effect. Technology like Rungway enables culture change but isn't the complete solution. Senior leaders must role model openness and transparency for it to work. During major change, communicating the vision and involving employees in the journey is critical but challenging with remote/hybrid work. CEOs don't have all the answers. Good CEOs admit they don't know and empower teams to find solutions. Anonymity helps underrepresented groups feel safe speaking up. Overlooking their input means missing ideas and not hearing the full employee voice. BEST MOMENTS"If the senior team responds to that in a really human way, very quickly with the right tone, and that's where we help...that creates this kind of flywheel effect." "I don't think we'll ever return to the full, full-time in the office. I think that world is gone." "I would challenge any senior person who said they know everything because you don't." "Colleagues of color are three times more likely to post anonymously." VALUABLE RESOURCES Like the show? Please leave or write a review on your favorite podcast platform! Let Andrea know your thoughts or share your comments via LinkedIn or via email For more information on Andrea's work and access to other valuable resources, please visit the website    If you don't want to miss any episode and receive the full article in your inbox, subscribe today to our blog Need more? Book a 30 min call here: https://calendly.com/andreapetrone/strategy. ABOUT THE GUEST Ollie Lingwood Craddock https://www.linkedin.com/in/craddocko?originalSubdomain=uk ABOUT THE HOST My name is Andrea Petrone. I'm a Human Performance and Leadership Advisor, Executive Coach and International Speaker. I help leaders and their teams to change their mindsets and master their leadership capabilities so they can achieve extraordinary performance. I've been in the corporate world for more than 20 years working globally - in 6 countries and 3 continents - for medium-large companies.

The Mind Tools L&D Podcast usually focuses on how L&D can help colleagues develop in their careers – but we're not the only industry with an interest in education. Some of the world's most exciting tech companies, including Google, Meta and Amazon, use education as a tool to help their customers develop new skills and encourage longer term adoption. In this week's show, Ross G and Nahdia speak to Intellum's Lizzi Shaw and Gusto's Jaclyn Anku to discover:   why marketing teams invest in customer education how they define the business outcomes they want to achieve   how they measure the impact of their programs. In ‘What I Learned This Week', Nahdia discussed the ‘Systemic Design Framework' from the Design Council. Jaclyn discussed the career of Simone Biles. And Ross discussed an episode of The Listening Service, which covered ‘Fantasia on a Theme of Thomas Tallis by Vaughan Williams'. To find out more about the Intellum LMS, see intellum.com. To find out more about Gusto's approach to customer education, read or watch the case study. Gusto are at gusto.com, For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can find Will at: worklearning.com If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: rgarner@mindtools.com. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Lizzi Shaw Jaclyn Anku

Have you ever found a learning technology that you were convinced was going to transform your organization, only to have your IT team act as a blocker? Maybe they were being difficult, but maybe you just hadn't involved them early enough? In this episode of The Mind Tools L&D Podcast, Jon Baxter, founder of Baxter Thompson Associates, joins Ross Garner and Owen to share the benefits of strategic partnering. We discuss: The concerns that IT colleagues have when asked to implement a new technology The need to prioritize initiatives beyond 'what L&D want to achieve' How to partner with IT teams to deliver results. During the discussion, Jon referenced the failure of the UK air traffic system. In 'What I Learned This Week', Owen discussed the Artefact app. And Ross discussed All The Words Ran Free, the debut poetry collection from his wife Amy. Check it out on Amazon. For more from Jon, visit strategicdigitalbusinesspartner.com The competency model and organizational partner maturity sheet, that Jon referenced, are available at:sdbp.institute/r/WOs For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Owen Ferguson Jon Baxter

This year, at the ATD Conference in San Diego, friend-of-the-show Will Thalheimer asked Ross G what he was working on. Ross replied: ‘Well, how much do you know about Mind Tools?' To whit Will said: ‘I hardly know anything.' This astounded Ross. Will has been on our show multiple times, and Ross feels like he talks endlessly about Mind Tools and what Mind Tools does. And so Will offered to host this one-off deep dive into who we are, and what we do. We hope you enjoy it! We explore: what the core ‘Mind Tools' product and platform are for how Ross's Custom development team approach client challenges quickfire questions to make you think, then argue. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can find Will at: worklearning.com If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: rgarner@mindtools.com. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Owen Ferguson Will Thalheimer

MIND TOOLS FOR KIDS | EMILY HARBRECHT | ABTY Podcast Episode 237  @emilyharbrecht  Join our mail list here for exclusive content here: https://abty.co.uk/contact Sign up for our coaching here: https://abty.co.uk/coaching On episode 237 I welcome Emily Harbrecht, founder of Mind Tools for Kids back to the podcast. Emily is a coach and trainer with a passion for helping people manage their big feelings and emotions. Through Mind Tools for Kids, Emily is on a mission to give every child the tools that will help them be happy, resilient, and able to ride life's rollercoaster. YOU can become a Mind Tools for Kids Coach this October 2023! - https://mind-tools-academy.thinkific.com/courses/October2023-mtfk-coach-training?ref=4c692f In this episode you will hear: 00:00 intro 03:00 wrangling walking wounded 10:35 NLP star 13:20 how to follow your calling 21:10 seeing through to the child in the boardroom 25:45 invulnerability and meeting people where they're at 28:50 Mind Tools for Kids 34:15 become a MTFK coach! 40:45 tend and tame 47:30 accessing our Brilliance 01:01:50 nurture their nature 01:04:45 the greatest burden children face 01:06:35 the power of YET and the presupposition of possibility 01:10:00 reframing, pattern interrupts and meaning 01:12:00 Emily's Heartprint Please do share this episode with someone you wants to leave a heartprint. Those with ears, let them hear. Always love Ryan Connect with Emily Website: https://mind-tools-academy.thinkific.com/?ref=4c692f FB: https://www.facebook.com/Mindtoolsforkids MTFK FB Community: https://www.facebook.com/groups/1738443766372190 IG: https://www.instagram.com/emilyjharbrecht/ LinkedIn: https://www.linkedin.com/in/emily-h-82810527/ Connect with Always Better than Yesterday Website: https://abty.co.uk/ Instagram: https://www.instagram.com/alwaysbetterthanyesterdayuk/ LinkedIn: https://www.linkedin.com/company/abty/ Facebook Community: https://www.facebook.com/groups/weareabty This podcast is sponsored by MattMedia Online Marketing, an independent agency who specialise in content marketing helping business owners get their message seen by the right audience. If you want to get your business seen through the power of social media, head to https://mattmedia.online/ Please email your questions and comments to podcast@abty.co.uk #MindToolsforKids #EmilyHarbrecht #GrowthMindset

Coaching usually takes a standard format: a series of conversations in which the coachee considers their goals, reflect on how they think and behave, and sets down their intentions. What if the coachee didn't just talk, but instead used a variety of other medium to express and develop themselves? In this week's episode of The Mind Tools L&D Podcast, Gemma explores this concept with experienced coaches Andréa Watts from UnglueYou and Marie Loney from Glow Consultancy. We discuss: ·       what “creativity” is ·       how we (and our brains) benefit from being creative ·       “creative” techniques that L&D teams and managers can use. In ‘What I Learned This Week', Gemma mentioned learning about clouds on the wonderful Cloud Appreciation Society's website. To find out more about Andréa, her Coaching Collage Technique and how she can support you and/or your team, visit her website: UnglueYou.co.uk. Marie Loney is the found of Glow Consultancy. You can find out more about Marie and how she helps her clients on her website: glowconsultancy.london For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact rgarner@mindtools.com. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Gemma Towersey ·       Marie Loney ·       Andréa Watts

Productivity is traditionally calculated with a simple division: total output / total input. Great for measuring widget production, not so much for gauging how productive a knowledge worker has been.  So how do we measure productivity when there isn't a widget in sight?  In this week's episode of The Mind Tools L&D Podcast, Gemma and Ross Garner are joined by Chelsea Pyrzenski, Global Chief People Officer at WalkMe, to discuss:  What we mean by productivity  How we measure productivity in different contexts  The challenges in convincing others to measure differently.  In ‘What I Learned This Week', Ross discussed reasons why the Wirecutter is losing readership. He was referring to The Atlantic's article ‘What happened to Wirecutter?'   Gemma's learning about one of the chemical compounds responsible for petrichor came from Losing Eden by Lucy Jones. She discovered even more about geosmin in The Scientist's article, ‘The unusual functions of geosmin'.   To find out about WalkMe's platform and other solutions, visit walkme.com.   For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    You can also contact rgarner@mindtools.com.  Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner   Gemma Towersey  Chelsea Pyrzenski

Shannon delves into effective strategies for capturing and communicating the wisdom inside your business and backing it up with practical tools like Asana or Trello. Imagine simplifying complex procedures, discovering unexpected potential in your team, and gaining confidence through well-documented methodology. You'll get acquainted with ideas that enhance team collaboration, boost productivity, and even raise the valuation of your business. This is more than just a productivity tip—it's about making everything and everyone in your organization more valuable. Download Episode Transcript

What do we mean by ‘evidence-based leadership development'? Development of evidence-based leaders? Or an evidence-based approach to leadership development? Well, both. In this week's episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Helen Bailey, Head of Learning and Development at Strategi Solutions, to discuss: ·       what ‘evidence-based' leadership development looks like ·       what we mean by ‘evidence' ·       how to measure leadership. During the discussion, Helen referenced the Centre for Evidence Based Management. For more on this topic, see: Beech, D.2018. Effective Leadership in Uncertain Times. Wisbech, UK: Cambridge Leadership Development. Also Michelle Parry-Slater's book, The Learning and Development Handbook, and Michelle Ockers' interview with Laura Overton for the Learning Uncut podcast. For more from Helen, check out strategisolutions.co.uk In ‘What I Learned This Week', Helen referenced the CIPD Learning Work Survey Report 2023 and Evidence Based Practice Factsheet. For an excellent intro to scaffolding in a digital learning context, see: Shapiro, A. M. (2008). Hypermedia design as learner scaffolding. Educational technology research and development, 56, 29-44. This paper is behind a paywall, so you can also see this advice from Wiley. Ross discussed realistic AI avatars from HeyGen. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact rgarner@mindtools.com. And finally, Ross promised some case studies of the kind of work that Mind Tools do. You can find these at: mindtoolsbusiness.com/case-studies Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Nahdia Khan ·       Helen Bailey

Many organisations are accused of not doing enough to support marginalised groups. But even those who do try to make a difference often end up accused of hypocrisy. Is it safer to stay quiet than to talk about equity, diversity and inclusion (ED&I) at work? In this week's episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Heeral Gudka, founder of Convergent, to discuss: ·        the evolution of ED&I ·        the risks both of speaking up and staying quiet ·        the need for alignment between external messaging and internal reality. During the discussion, Ross and Nahdia both referenced our episodes with Margaret Greenberg and Gina Greenlee, authors of The Business of Race. See: ·        279 — Why work is the ideal place to talk about race ·        298 — How can L&D promote an anti-racist workplace? Ross also mentioned the book Creativity, Inc, by Ed Catmull. In ‘What I Learned This Week', Ross and Heeral discussed Zoom's decision to mandate a return to the office. The article from The Economist that Nahdia referenced was ‘The working-from-home illusion fades'. For more from Heeral, visit Convergent. There you'll find out more about her journey from the insurance sector to where she is now: curating 6 to 18 month learning journeys and providing pragmatic consultancy and support to senior leadership teams, People teams and HR directors. You can also find her on Linkedin, where she discusses a pragmatic and commercial approach And for the Mindtools listeners, Heeral has a special gift. Fill in this form to be sent Convergent's guide on Inclusive HR Policies and Practices (usually £4.99, but free to the first 20 people who use the link). For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact rgarner@mindtools.com. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·        Ross Garner ·        Nahdia Khan ·        Heeral Gudka

Earlier this year, the Mind Tools and Emotion at Work teams ran a fringe event at the CIPD Festival of Work. At the event, we asked participants for their ‘Hot Takes': something that's a little bit provocative - but might actually be true. This week, in a special crossover episode, The Mind Tools L&D Podcast team are joined by Phil and Lizzi from Emotion at Work to reveal the winner: Most employees aren't actually that interested in L&D. We discuss: the extent to which we think this ‘Hot Take' is true the importance of development to employees vs ‘learning and development' as a function what L&D teams can do to market and promote themselves. During the discussion, Phil referenced the Kirkpatrick Model of evaluation. Ross referenced the work of Shannon Tipton to help L&D teams develop a brand. In ‘What I Learned This Week', Nahdia referenced the Edelman Trust Barometer and British Social Attitude Survey. Phil referenced Kids Week at the London Theatre. For more from Emotion at Work, including their podcast where you can find their own crossover episode, visit: emotionatwork.co.uk For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Phil Willcox Lizzi Philokyprou

Your nice hosts get called to the boss' office to interview Frani Esquenazi, who is Stephen's actual boss at Future Club. Frani discusses servant leadership, getting your "C" legs, and not having all the answers. Leadership IRLProductionServant Leadership - Mind ToolsServant Leadership is NOT What You Think - John S. Todorovic, LinkedInWomen in Games - DiscordFrani EsquenaziGuest CEO of Future Club. External link LinkedInFuture Club website

In the past, if you had difficulty thriving in a traditional school, your parents travelled a lot, or you were a child actor, you had the option to study online. Post-Covid, that approach is growing in popularity.  On this week's episode of The Mind Tools L&D Podcast, Ross and Nahdia are joined by Cambridge Assessment's Matt James to hear his insights into online education. We discuss:  Techniques for engaging children in online learning  Building social connection and managing wellbeing online  How lessons from online schools apply to workplace learning.    In ‘What I Learnt This Week', Ross discussed the impact that an AI assistant had on the performance of customer service reps: https://www.npr.org/sections/money/2023/05/02/1172791281/this-company-adopted-ai-heres-what-happened-to-its-human-workers  Looking for help creating engaging digital learning for your workplace? Mind Tools can help. Contact custom@mindtools.com.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner   Nahdia Khan  Matt James 

It's been 20 years since the launch of the Learning Performance Benchmark: the industry-leading tool for measuring the health of the L&D profession. And, to celebrate, Ross G is joined on this week's Mind Tools L&D Podcast by some of the key players in that story. Laura Overton, Founder of Learning Changemakers and Co-Creator of Emerging Stronger, set up the Benchmark in the first place. Nahdia Khan, Chief Impact Officer of Mind Tools, is responsible for the Benchmark today. Dr Anna Barnett, Senior Researcher at Mind Tools, analyses and writes up the Benchmark data. And Michelle Ockers​, Organisational Learning Strategist & Learning Team Capability Builder, Founder of Learning Uncut and Co-Creator of Emerging Stronger​ uses the Benchmark with her clients - so can give insight into its practical application for learning teams. We discuss:   ·       L&D's changing relationship with social media ·       The surprising decrease in blended learning ·       The impact of the pandemic on where L&D spends its time. To read our 20th anniversary report, visit: https://mindtoolsbusiness.com/research-and-reports/l-d-in-organizations-20-years-of-research To take the Benchmark, see: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark During the discussion, Michelle referenced the book Thinking, Fast and Slow by Daniel Kahneman. In ‘What I Learnt This Week', Nahdia discussed ‘L&D's role in employee wellbeing: A 2023 survey': https://www.trainingzone.co.uk/resources/lds-role-in-employee-wellbeing-a-2023-survey Laura recommended the book Beyond Measure by James Vincent. Ross recommended season 3 of the podcast Not Playing With Lex and Dan: https://www.theincomparable.com/notplaying/ Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Laura Overton or https://www.learningchangemakers.com/ Nahdia Khan Dr Anna Barnett Michelle Ockers or https://learninguncut.global/

Coaching, once the preserve of a privileged elite (ie: the leadership team), is increasingly seen as a useful tool that can help all of us perform better in our roles. But how do we roll coaching out to a wider audience when the cost of a single coaching session is relatively high? In this week's episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by author, speaker and coach Jenny Garrett OBE. We discuss: ·       Opportunities to democratize coaching ·       The challenges associated with ‘managers as coach' ·       How technology is shaping the future of coaching. To find out more about Jenny, visit Sue, visit: jennygarrett.global/ If you're wondering what happened to Skype, check out this post from Wired: wired.co.uk/article/skype-coronavirus-pandemic (basically, it's been largely replaced by Teams in the business world). In ‘What I Learned this Week', Owen discussed ‘How the biggest consumer apps got their first 1,000 users', from Lenny's Newsletter: lennysnewsletter.com/p/how-the-biggest-consumer-apps-got Ross discussed The Economist's take on ‘How Britain can become an AI superpower': economist.com/leaders/2023/06/15/how-britain-can-become-an-ai-superpower If, like Owen, you disagree with The Economist, contact: letters@economist. Looking for help rolling out coaching to your organization? Mind Tools can help. Contact custom@mindtools.com.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner - @RossGarnerMT or on LinkedIn ·       Owen Ferguson - @OwenFerguson or on LinkedIn ·       Jenny Garrett - @JenniferGarrett or on LinkedIn

It's very strange. For years, we've been told that people want ‘resources, not courses'. But, when you ask them, it's longer-term skill development that they're interested in.  This week, Mind Tools are launching the most dramatic new content type in our library in years, Skill Bites: a nudge-based approach to course design that leverages spaced repetition, retrieval practice and learner motivation to trigger a measurable change in behaviour.  So, to dig into how it works, our learning experience guru Gemma is joined by product pro Owen, righteous researcher Gent and cool copy guy Keith to discuss:  How ‘Skill Bites' work  The product development approach that went into their launch  The mechanisms through which they make a measurable difference – and how we measure it!  To try Skill Bites, visit mindtools.com and subscribe for a membership.  In ‘What I Learned this Week', Gent trotted out a well-known fact about negotiation (well known to listeners of this podcast, anyway): businesstoday.in/magazine/features/story/harvard-business-schools-deepak-malhotra-bt-mindrush-64450-2016-12-26   And Gemma recommended the podcast Mother, Neighbour, Russian Spy: audible.co.uk/pd/Mother-Neighbor-Russian-Spy-Podcast/B0C2WG5CRV#:~:text=She's%20really%20a%20Russian%20spy,boss%20and%20even%20her%20children   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @GemmaTowersey or on LinkedIn  Owen Ferguson - @OwenFerguson  Gent Ahmetaj - @GentAhmetaj  Keith Jackson - LinkedIn 

In case you've missed it, 2023 has become the year when automation and Artificial Intelligence (AI) started displacing cognitive and creative work. Chat-GPT, DALL-E and other tools are becoming ubiquitous, so this week we're asking how L&D and HR should respond.  To answer this question, Owen and Ross D are joined on The Mind Tools L&D Podcast by Ashley Recanati, author of AI Battle Royale: How to Protect Your Job from Disruption in the 4th Industrial Revolution. We discuss:  where the lessons of previous industrial revolutions apply to this one  how ‘knowledge workers' can adapt their job to work with AI tools the role of L&D in preparing people for the AI revolution.  Ashley's book is available from Barnes and Noble: barnesandnoble.com/w/ai-battle-royale-ashley-marc-recanati/1142352394  You can find him on LinkedIn at: linkedin.com/in/ashley-r-974173171/     Also, exciting news! The Mind Tools team will be exhibiting at the Learning Technologies Conference on May 3 and 4.  You can find us at Stand J50, next to Theatre 6.  Our live sessions are:  The problem your LXP can't solve: Useless content (3rd May / 12:30 / Theatre 6 - 30 mins) Watching someone speak in front of a slide deck is a terrible way to learn  (3rd May / 16:05 / Bitesize Learning Zone 2 - 15 mins)   Panel: 20 Years of Benchmarking, with Laura Overton and Michelle Ockers (4th May / 11:45 / Theatre 6 - 30 mins)   Let's make a podcast! (4th May / 11:45 / Theatre 6 - 30 mins)  Full details at: mindtoolsbusiness.com/resources/events-webinars/events/learning-technologies23   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Dickie – @Ross DickieMT  Owen Ferguson – @OwenFerguson  

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