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In this episode, Amanda from the Teen Zone, Ben from Tech Services, and Marty eat Tiramasu, talk courtroom dramas, and, of course, engage in Muppet debates. Amanda, Ben, Andrea, and Marty's book recommendations:Our Infinite Fates by Laura Steven (Amanda)The Basketball 100 by David Aldridge & John Hollinger (Ben)
Charter Communications has announced its acquisition of Cox Communications for $34.5 billion, a significant move that will merge two of the largest internet service providers in the United States. This merger is expected to require approval from the Federal Communications Commission due to Cox's critical operational licenses. The combined entity plans to adopt the Cox Communications name, with Spectrum serving as the consumer-facing brand in areas previously served by Cox. This merger could potentially impact service quality for small and medium-sized businesses (SMBs) that rely on Cox as their provider, especially during the integration phase.In another major development, Proofpoint has revealed its plans to acquire Hornet Security for $1 billion, aiming to enhance its cybersecurity offerings and expand its presence in the cloud security market. Hornet Security specializes in Microsoft 365 solutions and has shown impressive growth, reporting over $160 million in annual recurring revenue. This acquisition may alienate Hornet Security's managed service provider (MSP) partners if there are changes in pricing, support models, or access to services, creating an opportunity for competitors to attract disaffected partners.Arm is rebranding its system-on-a-chip product designs to focus on power savings for artificial intelligence workloads, targeting sectors like automotive and cloud computing. The company reported a significant revenue increase, driven by licensing and royalty revenue. Meanwhile, Box is enhancing its collaboration with Microsoft by introducing an AI agent that integrates with Microsoft 365 Copilot, allowing users to analyze documents and automate tasks more efficiently. These moves reflect the industry's shift towards AI integration and the importance of aligning with existing platforms to deliver value.Hewlett Packard Enterprise (HPE) has introduced updates to its Morpheus software and VM Essentials offerings, promising substantial cost savings for businesses in the virtualization market. HPE's new pricing model, based on server sockets rather than cores, aims to provide significant financial advantages, especially as VMware faces scrutiny over its pricing strategies. Additionally, the podcast discusses the challenges posed by shadow AI and the evolving landscape of artificial intelligence, emphasizing the need for governance and transparency as organizations increasingly adopt AI tools without formal approval. The episode concludes with a reflection on the implications of AI in education, highlighting the growing use of AI tools by professors and the concerns raised by students regarding the authenticity of their learning experience. Four things to know today 00:00 Charter-Cox Merger and Proofpoint's $1B Hornet Deal Signal New Era of Scale and Specialization in Tech Services 03:38 From Chips to Content: Arm and Box Shift Strategies to Embed AI Across Cloud, Automotive, and Microsoft 365 05:39 HPE Launches Morpheus and VM Essentials Updates With Up to 90% Savings Over VMware Licensing 07:45 Shadow AI, Specialized Models, and Student Backlash: The Growing Pains of Enterprise AI Adoption Supported by: https://mspradio.com/engage/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech
In today's episode of Tech Talks Daily, I sit down with Jeff Butler, General Manager of Cask Canada, who shares the story of how he led a tech startup to a standout position in the competitive ServiceNow ecosystem in less than a year. Listen in to learn how Cask Canada grew from startup to standout in the ServiceNow ecosystem by focusing on people, trust, and AI-driven transformation. As we explore Jeff's unique journey from his early days witnessing the birth of Silicon Valley innovation in San Francisco to building a thriving ServiceNow consulting business in Canada, there are lessons here for anyone navigating today's fast-moving tech landscape. Jeff offers a first-hand look at the unexpected realities of launching a consultancy in Canada's evolving digital market. Rather than focusing solely on technology, he highlights the power of building genuine, long-term relationships with clients and team members. Throughout our conversation, it becomes clear that success in tech services today is shaped as much by trust, patience, and authenticity as it is by technical excellence. We also discuss how AI and automation are reshaping ServiceNow-driven digital transformations. Jeff provides valuable insight into how AI is not just enhancing customer service experiences but also beginning to change the way consulting services are delivered. Yet he makes an important point: human oversight remains vital, especially when high-stakes business decisions are involved. Looking ahead, Jeff reflects on the challenges and opportunities that ServiceNow partners face as AI capabilities mature, integration demands grow, and the implementation partner landscape changes. He also shares how building an elite consulting team required a deliberate focus on culture, communication, and finding people who want to build something bigger than themselves.
Living Healthy and Aging Well - AM950 The Progressive Voice of Minnesota
Joe Burkhow, Director of Home and Tech Services at Senior Community Services will join Ken Haglind on Living Healthy and Aging Well to discuss againg in place. Many older adults want to stay in their homes and communities as they age and need just a little extra support to do so. Community organization like Senior…
Most VAs think they have to start with admin work, charge hourly, and take whatever gigs they can get. But that's not true. I skipped admin work from DAY ONE and built my business to six figures by focusing on tech services—and in this episode, I'm breaking down exactly how you can do it too. Here's what you'll learn: ✔ Why admin work keeps you stuck—and how to transition straight into tech. ✔ How to choose a high-value tech service that pays well from the start. ✔ The power of packaging—why hourly rates won't get you to six figures. ✔ How to start with just ONE tech skill—you don't need to know everything. ✔ Where to find your first clients—without cold pitching or job boards. ✔ How AI can help you position yourself and attract better clients. By the end of this episode, you'll have a clear roadmap to skip admin work, position yourself as a tech specialist, and start landing high-paying clients. So grab your coffee and notepad, or just hit play, and let's dive in!
All non-critical and non-statutorily required work will cease at the General Services Administration's Technology Transformation Services as part of a 50% reduction of the office, according to Director Thomas Shedd. In his prepared remarks for a Thursday afternoon town hall, which were obtained by FedScoop, Shedd said that to deliver technology at GSA in a “more focused and streamlined way,” moving forward TTS will support only work that is required by statute and policy, fits into the Trump administration's definition of critical, and is prioritized by the leadership at GSA “in accordance with the priorities of the administration.” Everything else will be eliminated, per Shedd, who said in his remarks that TTS will be smaller in size – at least 50% smaller. Additionally, any contracts that support the work that falls outside of the established bounds “will be terminated” and any job functions that are deemed non-essential will be cut. The prioritized and remaining TTS programs include Login.gov, FedRAMP, Cloud.gov, statutorily required websites, the Integrated Award Environment, the Office of Regulatory Oversight, the Centers of Excellence, the Presidential Innovation Fellowship Program, the U.S. Digital Corps, operations and other “special projects.” Australian-based software company Atlassian has tapped Matthew Graviss to be its first public sector chief technology officer following his recent departure as the State Department's top data and AI official. Although the role starts a new private sector chapter in Graviss's career, being the first person to establish a newly created position is familiar ground. During his time in the federal government, Graviss was the first-ever chief data officer at both the State Department and the Department of Homeland Security's U.S. Citizenship and Immigration Services. In an interview with FedScoop, Graviss said his role at Atlassian is an extension of that experience in that he'll again be codifying the responsibilities of the job, showing value and solving customer problems. Regardless of whether his role is in or out of the government, Graviss said “the delivery of better goods and services to citizens is contingent upon … an ecosystem of government employees, service providers, and solution providers.” The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast on Apple Podcasts, Soundcloud, Spotify and YouTube.
The podcast discusses how tech-enabled services companies can secure premium offers during mergers and acquisitions. Key insights include: Valuation Factors:Deals are typically valued at 6-11x trailing 12-month EBITDAGrowth rates of 15-25% are crucialEBITDA margins above 15% are idealRecurring revenue above 60-70% is attractive to buyers Critical Elements for Premium Offers:1. Organic GrowthConsistent year-over-year growthDemonstrated sales and marketing capabilitiesStrong leadership team2. ProfitabilityHigh EBITDA marginsEfficient operational processesRule of 45 (growth % + profit % ≈ 45)3. Market PositioningVerticalized focusBroad geographic reachSpecialized service offerings4. Customer RelationshipsMulti-year contractsLow customer churnRepeat businessStrong customer retention metrics5. Deal StructureFlexibility in owner transitionBalanced risk allocationPotential for earn-outs or seller notesThe podcast emphasizes working with M&A advisors like Revenue Rocket to optimize these factors and prepare a company for a premium acquisition offer. RELATED EPISODES:Episode 166: Understanding Revenue Models and How They Impact Valuations. Listen now >>Episode 145: Why Sellers with Vertical Market Approaches Earn Premium Valuations. Listen now >>Recurring RevenueEpisode 19: The Rule of 45. Listen now >>Check out our podcast playlist on Organic Growth Strategy >> Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.
In this special episode, Amanda Pierce from the Teen Zone, Ben Sargent from Tech Services, and Marty discuss their Oscar predictions.
Most impactful trends forecasted to hit the tech-enabled services sector in 2025.Predictions for 2025MSP targets continue to get multiple offers as consolidation continuesRise in custom app dev space: custom app dev, near shore, and transformation projects continuePrepare for the unexpected with new policiesThe need for security everywhere will continue growth in cybersecurity M&AGlobal M&A will continueSoftware firms will seek partners to consolidate (behind closed doors)Aging tech founders who started businesses 15-25 years ago will look toward exits or exit planningAI & automation will move from magic to deployment, and a search for talent will drive M&AMultiples will increase for niche markets Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.
In this episode, Amanda from the Teen Zone, Ben from Tech Services, and Marty discuss some holiday movies to watch or avoid, with a little Muppet discussion on the side. Amanda, Ben, Andrea, and Marty's book recommendations: Women and Children First by Alina Grabowski (Amanda) A Christmas Carol by Charles Dickens (Ben) Skipping Christmas by John Grisham (Andrea) Happy-Go-Lucky by David Sedaris (Marty)
In this episode, Head of Tech Services Stephanie Garn talks yak penis, lobster potato chips, and the end of the world. Steph's Book Recommendation: Wool by Hugh Howey
The Trump-Vance transition team and the Biden administration signed a memorandum of understanding last week formally kicking off the process to hand over executive power — though the Trump team has decided not to accept some of the government's available resources, including tech and information security provided by the General Services Administration. The transition team will reportedly run as a “self-sufficient organization” with existing security and information protections already built-in, utilizing private funding, according to the press release from the Trump transition team. That includes not using technology or buildings provided by the General Services Administration as part of the transition resources the agency is authorized and appropriated to provide. The Trump team said it “already has existing security and information protections built in, which means we will not require additional government and bureaucratic oversight.” The Department of Justice's Office of the Inspector General called out the agency's lack of an updated public strategy for artificial intelligence and underscored the need to be proactive in a report on its management and performance challenges last week. The comments came as part of the OIG's determination that maintaining cybersecurity and keeping up with emerging technologies, such as AI, were among the top challenges for the DOJ. For AI specifically, the report underscored how long ago the department's public AI strategy was released. The OIG's office said in the report: “While the Department has made efforts to adapt to the change in the technological landscape, such as hiring the Department's first Chief Science and Technology Advisor and Chief AI Officer, the most recent publicly issued strategy on AI from the Department—which outlines an AI adoption and coordination strategy with DOJ component responsibilities—is from 2020.” The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast on Apple Podcasts, Soundcloud, Spotify and YouTube.
In this episode, Amanda from the Teen Zone, Ben from Tech Services, and Marty talk about film performances for which they are grateful, and Muppets, of course! Amanda, Ben, & Marty's Book Recommendations: What's Nest: A Backstage Pass to the "West Wing," Its Cast and Crew, and Its Enduring Legacy of Service by Melissa Fitzgerald, Mary McCormack, et al. I Was a Teenage Slasher by Stephen Graham Jones Modern Poetry by Diane Seuss
When you grow your audience to build your business, you need to manage your leads. It isn't enough to get people to subscribe to your podcast. You need to get them to your email list. GROW YOUR SHOW BY GROWING YOUR LIST When I was first starting out, I hired Cindy as my coach. She was helping me build the infrastructure that would help me grow my business. Cindy is a visibility coach. She helps people get noticed. Just what I needed to grow my audience and business. One day on a call, Cindy suggested I participate in a giveaway to grow my email list. A giveaway is a marketing tactic where a group of experts join together to help each other grow. One expert is the host of the giveaway. This person builds the back end and manages the giveaway. A number of other experts each contribute a free gift. They all then promote the giveaway to their lists. The email recipients opt in for the giveaway, which grows the list of the giveaway host. Then the email recipients decide which gifts they would like, and they opt in for those gifts. This grows the list of the contributor. The better the gift, the better chance an expert has to grow their list. YOUR LIST OR YOUR PODCAST But I wanted to grow my podcast audience, not my list. On the call that day, I told Cindy the same thing. She told me growing the list would grow the audience. Each time you release a new episode, you can email your list and remind them to listen. That was the day I understood the power of the process. If you invite people to your podcast when you are on stage, they may come listen to your show. If they don't come back or subscribe, you have no way to contact them again. But if you invite them to your email list with your lead magnet when you are on stage, you have their name and email address until they unsubscribe. Now you can reach them each time you release a new episode. When I started building my email list, my podcast audience started to grow. Soon, I started to realize I needed to organize the contacts on my email list. That's where a powerful CRM tool comes into play. MANAGE YOUR LEADS ON YOUR LIST There are a variety of CRM tools, or customer relation management tools, available to manage your list. These tools help you manage your interactions with customers, build customer relationships, and grow your business. Many people are surprised when I suggest people on stage don't send people to the podcast. Instead, send them to your email list. When you get people on your email list, you need to keep them organized and manage your leads. This allows you to send relevant information to each segment of your audience while reminding the entire list to listen to the podcast. So, how do you choose a CRM to manage your leads? MANAGE YOUR LEADS WITH RAMESH DEWANGAN I've invited Ramesh Dewangan to join us and help us develop a plan. Ramesh is the Founder and CEO of Quantum Vision Consulting. He brings over 30 years of global experience in software development, product management, and marketing to help entrepreneurs and small businesses achieve rapid growth by implementing innovative business practices and systems. Ramesh specializes in business growth through automated marketing and sales using CRM and mobile applications. Download Ramesh's free eBook "Driving Business Growth: Discover how CRM accelerates business success" at
In this episode, we're talking about keeping the spark alive in an M&A deal and strategies for avoiding burnout.Key points discussed in this episode:Deal fatigue is common in M&A transactions due to the numerous decisions and interdependencies involved.Advisors can help buyers and sellers avoid deal fatigue by setting expectations, managing timelines, and providing guidance.Patience is crucial, especially for buyers, as the M&A process can take up to a year to complete.Regular status updates and clear communication among all stakeholders help maintain motivation and engagement.Sellers may feel overwhelmed by the due diligence process, but should focus on responding effectively and keeping the business running.Unscrupulous buyers may attempt to "retrade" the deal at the last minute, which sellers can defend against with the help of advisors.Funding sources and approvals should be secured early in the process to avoid delays and frustration.Buyers who are too slow in decision-making risk losing opportunities to other interested parties.Maintaining a positive attitude and leaning on a strong support network can help both buyers and sellers navigate the M&A process.RELATED EPISODES:Episode 195: Win/Win vs. Win/Lose Dynamics in M&A Negotiations. Listen now >>Episode 173: Why is Selling a Business so Hard? Listen now >>Episode 127: The Critical Pillars to M&A Success. Listen now >> Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.
On the podcast today we have Aaron Reimann & Keith Osburn. Keith is the Chief Information Officer and Deputy Superintendent for Tech Services at the Georgia Department of Education, and Aaron runs Clockwork WP, a WordPress agency, and boasts extensive experience in web development dating back to 1996. Together, they've been leveraging WordPress to tackle some of Georgia's most pressing educational needs. We discuss the financial advantages of using WordPress to achieve cost efficiencies compared to pricier alternatives, as well as their collaboration with other states, advocating for open-source solutions to solve enterprise-level problems. If you're curious to learn more about how technology can enhance educational systems and promote global collaboration, this episode is for you.
On the podcast today we have Aaron Reimann & Keith Osburn. Keith is the Chief Information Officer and Deputy Superintendent for Tech Services at the Georgia Department of Education, and Aaron runs Clockwork WP, a WordPress agency, and boasts extensive experience in web development dating back to 1996. Together, they've been leveraging WordPress to tackle some of Georgia's most pressing educational needs. We discuss the financial advantages of using WordPress to achieve cost efficiencies compared to pricier alternatives, as well as their collaboration with other states, advocating for open-source solutions to solve enterprise-level problems. If you're curious to learn more about how technology can enhance educational systems and promote global collaboration, this episode is for you.
How can organizations manage their data security in the age of AI? Artificial Intelligence solutions have the power to revolutionize productivity – but they also introduce risks that many companies need to prepare for. Unprecedented amounts of data coupled with human errors can put sensitive information at risk. Your host Oona Ylänkö is tackling the issue with two leading experts. Christine Dienel is a Technical Specialist at Microsoft, collaborating with the world's top companies to turn security into competitive advantage. Joining her, we have Lead AI Strategist Bharath Vijayaraghavan from Tietoevry Technical Services, who's known for his extensive career in all things data and AI. The result is an insightful discussion on the topics everyone working in digital environments needs to become increasingly familiar with. Tune in!
In this episode, Amanda from the Teen Zone, Ben from Tech Services, and Marty tackle some great, and not-so-great, films for Halloween. Amanda, Ben, and Marty's book recommendations: The Turn of the Screw by Henry James--Ben Nightbitch by Rachel Yoder--Amanda Horrorstor by Grady Hendrix--Marty
Tech Mahindra emerged as a Horizon 3 Market Leader in the HFS Horizons: High-Tech Services, 2024 report, standing out among 17 IT services firms. In this episode of HFS Unfiltered Stories, Harshul Asnani, President Tech Media & Entertainment Business at Tech Mahindra, joins Joel Martin, Executive Research Leader at HFS Research, to share what sets Tech Mahindra apart and how it continues to thrive as a key partner in the technology industry. Discover how Tech Mahindra's "born in the industry" mindset enables high-tech companies to leverage cutting-edge solutions and customer-centric innovations like Sandstorm to drive talent, technology, and transformation outcomes. Also, read the associated report HFS Horizon: High-Tech Services, 2024: https://www.hfsresearch.com/research/hfs-horizons-high-tech-services-2024/
In this episode, Ben from Tech Services, Amanda from the Teen Zone, and Muggles (Ben's sister and LNWW #1 Fan) join Marty at the nerd multiplex to talk movies released in 1999. Amanda, Muggles, Ben, and Marty Book Recommendation: Horror Movie by Paul Tremblay--Amanda The Nineties by Chuck Klosterman--Ben More Than a Glitch by Meredith Broussard--Muggles The Vegetarian by Han Kang--Marty
In this edition of Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is joined by Abhay Chaturvedi, Executive Vice President, Tech Industries at HCLTech to discuss why HCLTech is a Horizon 3 Market Leader in the latest HFS Horizon report on High-Tech services. Key Point Discussed: Bringing an engineering mindset to co-innovation with high-tech firms is critical to executing at scale. More on HCLTech can be found in the HFS Horizon: High-Tech Services, 2024: https://www.hfsresearch.com/research/hfs-horizons-high-tech-services-2024/
In this episode, outgoing Local History Coordinator Cat Shattuck and Ben from Tech Services dish on all things Star Trek--captains and Klingons and Janeway and all things in between! Book Recommendations: Star Trek: New Frontier series by Peter David (Ben) Star Trek Cord of Engineers series by Dean Wesley Smith, Christie Golden, Keith R. A. DeCandido, Dayton Ward, Kevin Dilmore (Ben) Any books by T. Kingfisher (Cat) The Waters by Bonnie Jo Campbell
In this Shoot the Moon podcast episode, we have special guest and marketing guru Mark Coronna. This conversation centered around the importance of marketing for tech-enabled services companies, with a focus on prioritizing marketing, creating a unique value proposition, and investing in growth strategies. Mark and Ryan discuss the benefits of fractional marketing executives, including providing immediate expertise and improving marketing and sales alignment. They also highlighted the challenges of aligning business strategy with marketing strategy, selecting and implementing the right technologies, and bridging the gap between strategy and execution. Overall, the conversation emphasizes the critical role of marketing in driving long-term growth and valuation for midsize businesses.good marketing = profitable growth = good valuation!If you can listen to this episode and change your thinking a little bit, that is the goal! MEET MARK CORONNA & AUTHENTIC BRANDAuthentic® is a community of Fractional CMOs who help growing businesses Overcome Random Acts of Marketing® and confidently take the next right step to build revenue. Mark Coronna is Authentic's Chief Development Officer, and his driving goal is to work with businesses to create profitable growth through "full-stack" marketing programs which start with a differentiated strategy and market position and end with excellent go-to-market execution and strong financial results. You can reach Mark at mark.coronna@authenticbrand.com Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.
If you're a tech services CEO going through a process of selling your business and get to a point where multiple firms are looking to acquire you, you need to evaluate your options. What should someone be looking for? QuestionsFirst off: how does someone get multiple offers?What's an exclusivity clause in an LOI?How should a seller approach negotiations when they have multiple interested buyers?We talk about deals getting done when there's a strategic, cultural, and financial fit. How do you evaluate the strategic fit?Can you discuss the importance of cultural fit between the buying and selling companies? How should this influence the evaluation of offers?What are the key financial metrics that sellers should focus on when comparing different offers? How do these metrics impact the decision-making process?Beyond enterprise value price, what other terms in an M&A offer should sellers pay close attention to?How do you evaluate transition terms for owners?Should the due diligence process be a factor in deciding which buyer to move with?What are common pitfalls or mistakes that sellers make during the M&A evaluation process and how can they be avoided?Could you share insights on the role of legal, accounting, financial advisors, and MYA advisors in the M&A process? How critical is their expertise in evaluating offers? Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.
In this episode, Amanda from the Teen Zone and Ben from Tech Services go the distance, talking about some of the greatest sports movies of all time. If you record it, they will listen. Amanda, Ben, and Marty's Book Recommendations: Iron War: Dave Scott, Mark Allen, and the Greatest Race Ever Run by Matt Fitzgerald (Ben's recommendation) Godly Heathens by H. E. Edgmon (Amanda's recommendation) Tom Lake by Ann Patchett (Marty's recommendation)
This week guest host Elena is joined by Kim and Becky from the Central Library's technical services department. We hope you enjoy this behind the scenes glimpse at their efforts to prepare library materials for use. During The Last Chapter they discuss: What are the kinds of books you like to give as gifts? Podcast disclaimer Like what you hear? Rate and review Down Time on Apple Podcasts or your podcast player of choice! If you'd like to submit a topic for The Last Chapter you can send your suggestions to downtime@cranstonlibrary.org. Our theme music is Day Trips by Ketsa and our ad music is Happy Ukulele by Scott Holmes. Thanks for listening! Books Spare by Prince Harry Frizzy by Claribel A. Ortega Where the Crawdads Sing by Delia Owens The Day the Crayons Quit by Drew Daywalt Adventures of Captain Underpants by Dav Pilkey Moo, Baa, La La La! by Sandra Boynton Chicken Soup With Rice by Maurice Sendak Scary Stories to Tell In the Dark by Alvin Schwartz Browse Goosebumps books in the library catalog I Want to Be a Vase by Julio Torres Invisible by Christina Diaz Gonzalez, Gabriela Epstein, and Lark Pien Amari and the Night Brothers by B. B. Alston AV Higglytown Heroes (2004-2008) Heartstopper (2022- ) 1923 (2022-2023) Yellowstone (2018-2023) Queen Charlotte (2023) Schitt's Creek (2015-2020) You (2018-2024) 90 Day Fiancé (2014- ) Love Island (2015- ) The Idol (2023) Turning Red (2021) Where the Crawdads Sing (2022) Scary Stories to Tell In the Dark (2019) Goosebumps (1995-1998) Other Down Time Episode 159 - CPL's Circulation Department Cranston Public Library Materials Donation Policy
This episode is sponsored by Oracle. AI is revolutionizing industries, but needs power without breaking the bank. Enter Oracle Cloud Infrastructure (OCI): the one-stop platform for all your AI needs, with 4-8x the bandwidth of other clouds. Train AI models faster and at half the cost. Be ahead like Uber and Cohere. If you want to do more and spend less like Uber, 8x8, and Databricks Mosaic - take a free test drive of OCI at https://oracle.com/eyeonai Explore the journey of AI within the technology industry with Thomas Lah in episode #180 of Eye on AI. This dialogue features Thomas Lah, Executive Director of the Technology and Services Industry Association (TSIA), as he delves into the influence of AI on technology companies and their operating models. In this episode, Thomas offers a compelling narrative on how AI is being integrated into the fabric of technology businesses, altering the landscape of innovation and competition. Discover the intricacies of AI adoption strategies, the challenges of data management, and the evolution of business models in response to AI advancements. From Microsoft to Salesforce, uncover how leading tech giants are harnessing AI to redefine efficiency, creativity, and growth. Dive deep into the core of TSIA's research, unveiling the pivotal role of benchmarking and operational research in navigating the AI revolution. Thomas sheds light on the actionable insights and best practices that are guiding technology companies through this era of rapid technological change. Whether you're intrigued by the operational shifts AI is catalyzing in the tech sector, or you're keen on understanding the future directions of AI-driven business models, this episode is a treasure trove of knowledge. Remember to give us a thumbs up on YouTube if this deep dive into the AI transformation within tech companies enriches your understanding. Subscribe for more insights into how AI is sculpting the technological landscapes of tomorrow. Stay Updated: Craig Smith Twitter: https://twitter.com/craigss Eye on A.I. Twitter: https://twitter.com/EyeOn_AI (00:00) Preview and Introduction (01:19) AI's Impact on Tech Companies' Internal Processes (04:22) Thomas Lah's Background and Contributions to Tech Services (07:49) Future Trends: AI Agents and Physical World Actions (10:12) Real-World AI Use Cases and ROI in Tech Companies (13:44) The Rapid Maturation of AI Tools and Its Impact (16:48) The Right Timing for AI Adoption and Investment (20:09) AI Advantaged vs. Severely Lagged Tech Companies (25:31) Addressing the Consumption Gap with AI in Education (32:17) AI in Operations (38:35) The Evolution of AI Agents and Co-Pilots in Tech Services (45:12) Centralizing and Rationalizing Data for AI Readiness (48:31) Cultural and Technical Shifts Required for AI Integration (51:06) AI's Impact on Business Models and Headcount Reductions
Are you intrigued by the remarkable journey of individuals who transition from seemingly unrelated fields into the heart of the tech industry? Have you ever wondered about the pivotal moments and lessons learned in building a successful business? Find out how Shane explored his professional path from the culinary world and oil rigs to the dynamic realm of technology. ⚉ Shane's diverse professional experiences ⚉ How Shane's upbringing influenced his perspective and career choices ⚉ The criteria for success ⚉ The highs and lows of building a company ⚉ Joining the company and growing the business ⚉ How to leverage your strengths for business expansion ⚉ Navigating the Intersection of Technology and Human Connection ⚉ The importance of mentors ⚉ Breaking into the field of tech with zero background ⚉ Fast talk Shane Mishler is the Chief Operating Officer for SD Tech. Shane oversees the daily operations of the company. He partners with the owner to design and implement business strategies, plans, and processes. Shane is actively involved in all of the company's investments, clients, strategic franchise partners, and expansion activities. During his tenure, the company's revenue has more than tripled, and their active client list includes over 200 companies. CONNECT WITH SHANE:
In this episode, Amanda from the Teen Zone and Ben from Tech Services talk Chance the Rapper, Kermit and Miss Piggy, and Martin Scorsese movies. Amanda, Ben, and Marty's Recommendations: Masters of the Air on Apple TV The Bright Hour by Nina Riggs
Amanda from the Teen Zone and Ben from Tech Services stop by for out third annual Holiday Movie roundtable, with maybe some Mariah Carey bashing. Ben and Amanda and Marty's book recommendations: Amanda--Brooms by Jasmine Walls Ben--Network Effect by Martha Wells Marty--My Friend Dahmer by Derk Backderf
Today Jeremy and Jack are doing a 10-minute campaign challenge! The two cold email experts are putting their heads together to build a successful campaign against the clock! HERE'S WHAT WE COVER IN THIS EPISODE: -Reaching new clients in your area -What are you trying to grow? -What do your clients use you for? -What happens when clients reach out? -Clever ways to use personalization -Adding in benefits -In-person or not CTA? -”If you're not interested, let me…” -Send in your questions for a rapid-fire episode! Want to become a top-tier cold emailer yourself? Learn from the professionals and become an outreach master in just 8 weeks with our Cold Email Masterclass at https://course.quickmail.io/! Try it for 30 days risk-free! Have an email you want us to teardown? Send us your emails, cold emailing questions, and campaign examples at podcast@quickmail.io and it could be featured on the air! Happy Cold Emailing! Jeremy and Jack
Malcolm Frank is the CEO of TalentGenius, a team of tech professionals dedicated to helping knowledge workers find the innovative AI tools their business needs, find AI powered jobs, and more. This Yale University graduate is considered one of the foremost authorities and visionaries in technology services, teaching companies how to master the growing game-changer that is AI and find community among technology professionals. Vinnie Mirchandani, former Gartner analyst and a previous guest on Everything Thought Leadership, called him “One of the smartest marketing and strategy execs [he has] had the privilege of working with.” Prior to starting TalentGenius, Malcolm served as Digital Business & Technology President at Cognizant for a time, where he managed the firm's large portfolio of digital engineering, SaaS, Cloud, as well as application development and modernization services. Previously, he ran Marketing and Strategy at Cognizant. While in this role, he created Cognizant's Center for the Future of Work: a thought leadership treasure trove that supercharged the company's brand and revenue growth. He has a rich history with Buday TLP COO Alan Alper too, whom he tapped to run Cognizant's thought leadership program. In this episode, Malcolm has reunited with Alan to discuss the evolution of the thought leadership profession, how to build a superior thought leadership program, advice for budding thought leaders, and more. You won't want to miss this insightful conversation. “Blueprint” by Jahzzar is licensed under CC BY-SA 4.0. Music set to dialogue. https://freemusicarchive.org/music/Ja... https://freemusicarchive.org/music/Ja... https://creativecommons.org/licenses/...
In this episode of Shoot the Moon, we're talking about what we are seeing in the market for Q4 2023 M&A for tech-enabled services firms.
Amanda from the Teen Zone and Ben from Tech Services stop by Nerdflix to talk movies, safe cheeses, and books for which we are grateful. Ben and Amanda and Marty's book recommendations: Amanda--The Baby-Sitters Club series by Ann M. Martin Ben--My Side of the Mountain by Jean Craighead George Marty--Charlotte's Web by E. B. White
Cyberattacks against K-12 schools have soared, tripling between 2018 and 2021 and continuing to climb. With many school districts balancing legacy technology, budget restrictions, and limited staff, fighting off cyber threats can be a daunting challenge. This week, Sean speaks with BJ Welsh, Director of Tech Services for the Carrollton-Farmers Branch Independent School District. CFBISD comprises 25,000 students and 4,000 staff across dozens of schools and service centers throughout North Texas. They discuss lessons learned about incident response from an attempted breach of CFBISD's Active Directory.LINKS: CISA Cyber Hygiene Services
On episode 25 of Sound BITES we talk with Jacklyn Phillips, founder of Action vet tech services. Jacklyn has a degree in veterinary technology and founded her company in 2019 to help clinics rapidly have access to trained and experienced vet techs to augment their staff. We cover everything from unexpected paths to starting a business, recognizing opportunities, building and collecting skills that came together at the right time, and even Myers–Briggs personality traits. Jacklyn Phillips: https://www.linkedin.com/in/jacklyn-phillips-64b69999/ Business Innovation Technology Entrepreneurship Strategy Spotify/Apple: https://www.nanochomp.com/podcast Instagram: https://www.instagram.com/nanochomp https://www.nanochomp.com Hosts Derek Loyer: https://www.linkedin.com/in/derekloyer/ Lauren Taber: https://www.linkedin.com/in/laurentaber/ #Business #Innovation #Technology #Entrepreneurship #Strategy #Consulting #digitaltransformation
Definitivamente las circunstancias en las que nacemos no definen nuestro futuro, la mejor forma de predecirlo, es creándolo. En este episodio la senadora y actual candidata a la presidencia de la República Mexicana Xóchitl Gálvez nos demostró eso con su historia y vaya vivió muchas cosas fuertes. Conecté con su historia, te hace sentir muy cercano y sientes una empatía porque como muchos, tuvo que picar piedra y duro (cada uno con su propio contexto) por eso quería platicar con ella y que contara su historia. Cero es una plática política ni mucho menos, es entender cuales son las razones y los motivos para escribir tu propia historia. Cuando era niña vivió una infancia difícil, nació en un pueblo de Hidalgo con mucha pobreza, un papá alcohólico y violento que los maltrataba y una familia con ideas machistas; las educaban para casarse, nunca pensó que iba llegar a ser ingeniera, senadora… Un tío la apoyó para que se fuera a la CDMX a estudiar a la UNAM una ingeniería, obvio el papá no la apoyó, pero ella se fue, no creas que aquí las cosas se pusieron más fáciles, pues se fue a vivir a un cuarto de lámina en Iztapalapa, vivió acoso sexual en el transporte público, un tipo la intentó violar y gracias a que traía un cautín con el que soldaba logró defenderse y le dio el valor para enfrentarlo y gracias a todas esas enseñanzas le formaron un carácter para nuca darse por vencida (claro que hubo momentos que creía que era mejor regresarse a su pueblo, todos flaqueamos). Su mejor error fue casarse joven, porque ella no se quería casar, pero es lo que “tenía” que hacer, es su mejor error porque de ese matrimonio nació su hija. Aquí me surgió una duda, ¿nuestras creencias son propias o impuestas? La psicología dice que las creencias se heredan, pero están para cuestionarlas porque son ideas o pensamientos concretos que afirman ser verdad sin haberse comprobado. No estaría de más hacer una limpieza y tirar esas creencias que ya no nos funcionan. Tienes que ver el episodio completo porque nos contó varias historias que inspiran, como cuando inició su empresa Tech Services sin un peso y con dos computadoras fiadas, una historia muy divertida sobre el café “orgásmico” o su peor error en la familia, y claro que le pregunté si se puede hacer un cambio real para México, si quieres conocer todo esto no te lo pierdas. Cuántas veces no nos ponemos miles de “peros” para cumplir nuestros sueños, esta historia nos demuestra que el único obstáculo a vencer es el de nosotros mismos y arrancarnos todas esas ideas con las que crecemos y que no nos sirven. Aprendí mucho de su historia y me encantaría que me contaras en los comentarios cuál es tu parte favorita y no olvides darle like y suscribirte. Learn more about your ad choices. Visit megaphone.fm/adchoices
A Huntington Beach, CA native, Sean "Borky" Borkenhagen, is a former professional Supercross and motocross athlete now working full-time with Kawasaki Motor Corporation in Tech Services. Borky is a longtime friend (we grew up riding and racing together), and this conversation was a lot of fun being able to walk down memory lane and hear his journey. We dive into his Huntington Beach, CA roots, his amateur career, winning a Loretta Lynn's championship in the 250 B class circa 2006, earning factory support from American Honda Motor Co., suffering an almost career ending injury shortly thereafter, landing a ride with the Red Bull/TLD/Honda race team, and so much more. Borky maybe one of thee, if not thee kindest soul to ever race Supercross and motocross at the levels he did. And, while he admits he didn't achieve certain goals in his professional racing career, he was able to walk away from racing on his own terms and find a career he loves with the Kawasaki Motor Corporation. Follow Sean Borkenhagen on Instagram: https://www.instagram.com/seanborkenhagen/The Failed Experiment on Patreon: https://www.patreon.com/TheFailedExperimentFollow The Failed Experiment on Instagram: https://www.instagram.com/_thefailedexperiment/Follow Kyle Cowling on Instagram: https://www.instagram.com/kylecowling/Support the show
In this episode, we hit on NDAs, supplier and partner agreements, channel conflict, legal options and the value of working with a TSB (Technology Services Broker, aka, Tech Services distributor). Also touch on redlines and contract negotiations. Maybe not the most exciting and technical episode, but such an important topic. Better call Rich. Great advice for suppliers, if you are betting on the channel and you have a bad TSD contract, you are trouble. Rich can help.After thriving in the channel as General Counsel of Telarus for almost four years, Rich Goates started his own law firm, Goates Law Group, to support the channel more broadly. Rich has negotiated hundreds of supplier and partner agreements, subagent agreements, operating agreements, partnership agreements, NDAs, compensation agreements, performed due diligence in the acquisition context, assisted clients in resolving commission disputes without litigation, and assisted both suppliers and partners in navigating the legal issues associated with the channel. Rich lives in Heber City, UT with his wife and four children and loves fly fishing, NBA basketball, serving in church, and spending time in the mountains.Intro and BioWhat's not int the bio- how did you get to where you are today?What is the typical profile of your clients?What advice do you have for partners in terms of contracts. Also, NDAs for big deals, are partners covered by broker/Supplier agreements?What advice do you have for suppliers, how can they get ahead of the redline back and forth?Learn more about Rich:https://www.linkedin.com/in/richgoates/ Learn more about his company:https://goateslawgroup.com/Support the show
This week guest host Elena is joined by Kim and Becky from the Central Library's technical services department. We hope you enjoy this behind the scenes glimpse at their efforts to prepare library materials for use. During The Last Chapter they discuss: What are the kinds of books you like to give as gifts? Podcast disclaimer Like what you hear? Rate and review Down Time on Apple Podcasts or your podcast player of choice! If you'd like to submit a topic for The Last Chapter you can send your suggestions to downtime@cranstonlibrary.org. Our theme music is Day Trips by Ketsa and our ad music is Happy Ukulele by Scott Holmes. Thanks for listening! Books Spare by Prince Harry Frizzy by Claribel A. Ortega Where the Crawdads Sing by Delia Owens The Day the Crayons Quit by Drew Daywalt Adventures of Captain Underpants by Dav Pilkey Moo, Baa, La La La! by Sandra Boynton Chicken Soup With Rice by Maurice Sendak Scary Stories to Tell In the Dark by Alvin Schwartz Browse Goosebumps books in the library catalog I Want to Be a Vase by Julio Torres Invisible by Christina Diaz Gonzalez, Gabriela Epstein, and Lark Pien Amari and the Night Brothers by B. B. Alston AV Higglytown Heroes (2004-2008) Heartstopper (2022- ) 1923 (2022-2023) Yellowstone (2018-2023) Queen Charlotte (2023) Schitt's Creek (2015-2020) You (2018-2024) 90 Day Fiancé (2014- ) Love Island (2015- ) The Idol (2023) Turning Red (2021) Where the Crawdads Sing (2022) Scary Stories to Tell In the Dark (2019) Goosebumps (1995-1998) Other Down Time Episode 159 - CPL's Circulation Department Cranston Public Library Materials Donation Policy
Beni Lopez, chief executive of the Dallas-based U.S and Canada division of Softtek, outlines the Monterrey, Mexico, company's strategy in the competitive North American market.
The time between getting a financial request and sending the information can be critical.1. It shows that you're organized and prepared.When a company is considering acquiring another business, one of the first things they're going to want to see is that business's financials. Having your financials in order shows that you're organized and that you know what's going on with your money. This can give the acquirer confidence that they're not buying a lemon. 2. It makes due diligence easier.Another reason why it's important to have your financials in order when you're being acquired is that it makes due diligence easier. Due diligence is the process of investigating a potential acquisition target to make sure that it's a good fit for the buyer. If the acquirer can't get a clear picture of your financials, it could scuttle the deal. 3. It can help you get a better price.If you're able to show potential acquirers that your business is in good financial health, you may be able to negotiate a higher price for your business. This is because buyers are often willing to pay more for a business that they perceive as being low-risk. 4. It can make the acquisition process smoother.Having your financials in order can also make the actual acquisition process smoother. This is because there will be less paperwork and red tape to deal with if everything is already in order. This can save everyone involved a lot of time and headaches. 5. It gives you peace of mind.Finally, one of the best reasons to have your financials in order before being acquired is that it can give you peace of mind. Knowing that everything is in its proper place can help you relax and enjoy the ride, secure in the knowledge that you're prepared for whatever comes next 6. It shows you're running a good business that doesn't require a lot of financial clean up or manufactured earnings
Considering a sale is a very personal decision for a business owner. You've spent your life and energy building a business and now you've decided to consider a merger or acquisition. We get it - we've helped hundreds of firms sell and we're sharing what we've learned and what it takes to start a process. 1. What is the current market value of your firm?You'll need to know how much your firm is worth before you can start shopping it around. There are several ways to value a tech-enabled services firm, so you'll want to speak with a financial advisor or business appraiser to get an accurate estimate. 2. What are the potential buyers interested in?When you're selling a tech-enabled services firm, it's important to understand what potential buyers are looking for. Are they interested in the technology itself, the customer base, or the team? Knowing what buyers are interested in will help you package and sell your firm in the most appealing way possible. 3. How much debt does your firm have?If your firm has a lot of debt, it may be difficult to find a buyer who is willing to take on that liability. You may need to restructure your debt or negotiate with creditors in order to make your firm more attractive to potential buyers. 4. What are the terms of your current contracts?If you have any long-term contracts in place, potential buyers will want to know about them. They'll want to know how much revenue the contracts generate and whether there are any early termination clauses that could allow the buyer to get out of the contract if they're not happy with it. 5. What is the expected growth trajectory of your firm?Buyers will want to know whether your firm is growing quickly or slowly, and whether that growth is sustainable. They'll also want to see evidence that your team has a plan in place to continue growing the business. 6. What are the margins like for your products and services?Your potential buyers will want to know how profitable your products and services are. They'll also want to know whether there's room to increase prices or cut costs in order to improve margins. 7. What is your customer churn rate?Your potential buyers will want to know how often customers cancel their subscriptions or stop using your products and services. A high customer churn rate could indicate that there's something wrong with your product or that customers are unhappy with your service levels. 8. Do you have any patents or other intellectual property?If you have any patents or other forms of intellectual property, potential buyers will want to know about them. They'll want to know what rights they would have to use that IP if they were to purchase your firm. 9. What do you want to do post transaction?Sell-in vs Sell out. We have a podcast on this topic, listen here: https://www.revenuerocket.com/podcast/selling-in-vs-selling-out/
Network infrastructure is important if you want your organization to run smoothly and without interruption. From hospitals to supply chains to government agencies, there are countless examples that illustrate just how critical network infrastructure can be. ePlus works to create better cloud infrastructure solutions for its customers to ensure they can perform their important roles. On this episode, Justin Meschner, the Vice President of Cloud Solutions of ePlus, shares more about the way that his team collaborates to give clients the network speed and redundancy they need, while also providing them with new cutting-edge solutions. Tune in to learn:The industries ePlus services (2:15)How speed plays a role in the architecture of consumer applications (5:00)Leveraging automation to allow for speed and standardization (7:00)Thinking through the levels of redundancy you need in critical industries (10:20)Working with clients to keep them informed and on the cutting edge (16:00)Building teams that can keep up with the pace of change (19:40)Justin's personal journey in the technology field (22:45)Developing your communication skills (26:10)Deciding to specialize or generalize (27:35) Bio:Justin Mescher, Vice President of Cloud and Data Center Solutions for ePlus, leads overall strategy and go-to-market for both the Cloud and Data Center practices as part of ePlus' Global Strategy Team. He started his career in corporate IT, managing a hospital's data center, then expanded his experience as a Pre-sales Engineer at EMC and then CTO for IDS, where he led the engineering team and developed the cloud practice. After IDS was acquired by ePlus in 2017, he has served in his current role, utilizing and leveraging his expertise in cloud strategy, design, implementation, migration, and managed services to grow the Data Center and Cloud practices for ePlus. Justin spends his time meeting with strategic customers, discussing their journey to the cloud, and developing new solutions within the ePlus portfolio to align with customer needs.--Zayo's future-ready network and tailored connectivity solutions enable some of the world's most innovative companies to connect what's next for their business. Exceptional end-user experiences and better business outcomes demand one thing – a strong, healthy network. How's your network health? There's one way to find out – take Zayo's Network Health Check now. https://zayo.is/3ztMpIuMission.org is a media studio producing content for world-class clients. Learn more at mission.org.
Customer service calls are soooo dull these days. It's time we add some sensuality to the tech support industry and we're doing it in a brand new Phone Tap! See omnystudio.com/listener for privacy information.
Customer service calls are soooo dull these days. It's time we add some sensuality to the tech support industry and we're doing it in a brand new Phone Tap! See omnystudio.com/listener for privacy information.
ABOUT OUR GUEST: Dr. Cat Shrier began her career in legislative offices, campaigns & agencies. After joining an environmental consulting firm where scientists & engineers turned brownfields into playgrounds on projects driven by regulations with public funding, she knew her career would lie at the intersection of science, engineering & policy on water & sustainability. Dr. Cat has completed degrees in water science and engineering while gaining work experience in Business Development, Project Management & Tech Services. As head of Water BD & Sr PM, she became the first woman eligible for an Engineering Associate bid at a Global Firm. She often works on “impossible” or “wicked” water problems, bringing people together into communication, collaboration & commitment to results on ASR Regulatory Clarity, Water-Energy Nexus, Climate Adaptation, Reuse and other Water Innovation & Policy challenges. Dr. Cat founded WaterCitizen as an online media company and virtual education & engagement nonprofit for water and environmental professionals, civic leaders & innovators. She has interviewed 100s of water leaders & innovators on cutting-edge issues, publishing stories & videos for WaterCitizen Media. With her years of experience in the industry and as an entrepreneur, Dr. Cat is uniquely positioned to help women leaders be a driving force in this industry. CONNECT WITH DR CAT AND WATERCITIZEN Dr Cat LinkedIn Dr Cat Facebook Water Citizen Foundation EPISODE AND EMPOWERING WOMEN IN INDUSTRY LINKSWorld Water DayUN 2023 Water ConferenceUN Sustainable Development GoalsEmpowering Women in Industry WebsiteEmpowering Women in Industry Book ClubEmpowering Women in Industry Mentorship CirclesEmpowering Women in Industry Virtual EventsShannon Bumgarner Linked In Women OF Water GET REAL Virtual SummitRegistration Link: Women of Water Get Real Virtual SummitMonday-Friday, March 20-24, 2023 during UN Water WeekMonday-Friday, March 27-31, 2023 “Encore” WeekJoin WaterCitizen for a Series of 45 Extraordinary Interviews With Women Water Leaders from Utilities, Nonprofits, Tech Companies, and Associations, Including Engineers, Lawyers, Public Administrators, Operators, Plumbers, Environmental Scientists, Social Scientists and Coaches on Challenges and Opportunities at ALL Career Stages Including· Attraction/Education· Recruitment/Early Career· Retention/Development· Advancement/Leadership· PLUS Career Re-Entry! Join from wherever you are for a FREE online public education, engagement, and empowerment experience!
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