LTC Heroes - A podcast for Long-Term Care & Skilled Nursing Facilities

Are we afraid of aging or just unsure how to talk about it?In this lively episode of People Worth Caring About, hosts Jalene and Peter dive into the often-avoided topic of aging, revealing surprising insights from both younger generations and elderly residents at senior living communities.If you've ever wondered how perceptions of aging shift from youth to old age, this episode is for you.Peter shares his recent experience interviewing college students and seniors, unearthing enlightening truths about how each group views aging.You'll discover:• Why many young adults avoid the conversation about aging altogether.• The unexpected overlap in advice shared between seniors and the youth about approaching life and aging.• Insights into the field of gerontology and why understanding aging is crucial for various professions, not just caregiving.This episode isn't just about sharing stories; it's about transforming the way we perceive aging and the conversations we need to have.As Peter highlights, avoiding discussions about aging can lead to missed opportunities for deeper connections and understanding.Join us for this compelling exploration that challenges the stigma around aging and ignites curiosity about the inevitable journey we all face.Perfect for anyone looking to rethink their perspective on aging or seeking to foster better dialogue around it.Tune in now and let's start the conversation!Timestamps00:01 - Peter and Jalene open the episode.01:01 - Jalene introduces the negative way people often talk about aging.01:48 - Peter explains the project's goal: bringing awareness to gerontology and the fear of discussing aging.02:43 - Peter describes visiting retirement centers and asking residents what comes to mind when they hear “aging.”04:08 - Peter shares that many older adults hadn't thought about aging until arranging long-term care for a parent.05:33 - Peter describes asking young people what their 80-year-old selves would advise them to do now.06:19 - Advice from older adults: slow down, worry less, plan financially, and take care of your body.07:38 - Peter shares why it can help to have difficult conversations about death and dying earlier.08:39 - Peter explains how studying gerontology can help people understand a population they haven't experienced yet.09:30 - Peter discusses the professional value of understanding an aging demographic.10:42 - Jalene asks about Dr. Julie Masters' work and the episode closes with a teaser for part two.”Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Keep Going: Alicia Staley on Four-Time Cancer Survivorship, Patient Advocacy, and Building Better Clinical ResearchPeter Murphy Lewis sits down with Alicia Staley, Chief Patient Officer at Medidata and a four-time cancer survivor, for a conversation about identity, resilience, and why patient experience should shape healthcare technology.Alicia shares how surviving cancer four times changed the way she sees time, work, and purpose, and why she now fully embraces patient advocacy as part of who she is. They also discuss the overlooked roles that make clinical research work, the stubbornly outdated parts of healthcare that still frustrate her, and the simple message she would put on a billboard for anyone facing hard seasons: keep going.KEY TOPICSAlicia's Four-Time Cancer Survivor Story• Processing what it means to survive cancer four times• Her first diagnosis of Hodgkin's lymphoma in college• Learning to embrace survivorship as part of her identityHow Personal Experience Shapes Leadership• Connecting an engineering background with patient advocacy• Improving the experience of patients in clinical trials• Putting the right tools in front of patients at the right timeThe Unseen People Behind Clinical Research• Clinical research site workers• Engineers and product teams• Patient-facing staff whose work often goes unrecognizedWhy Healthcare Technology Feels Extraordinary• Connecting patient data across systems• Improving access to medical information• Making clinical trial opportunities easier to exploreWhat Still Feels Outdated• Alicia's frustration with fax machines in healthcare• How outdated communication methods can damage the patient experienceMentorship and Personal Growth• The impact of Alicia's career coach, Jill• Learning from multiple mentors and relationships• Turning personal experiences into a resource for othersA Book Worth Reading• The Magic of Thinking Big• Why Alicia recommends it to her team and othersThe Message She Would Put on a Billboard• “Keep going”• Resilience, persistence, and taking life one step at a timeEPISODE TIMESTAMPS00:00 – Introducing Alicia Staley, four-time cancer survivor and Medidata Chief Patient Officer01:12 – Wrestling with what it means to survive cancer four times02:08 – How a college diagnosis reshaped her outlook on time and purpose04:19 – Why she stopped resisting the cancer survivor identity06:05 – Bringing an engineer's mindset into patient advocacy07:28 – Using technology to improve the patient experience in clinical trials09:05 – The clinical research roles that rarely get public recognition10:42 – How Alicia encourages and celebrates her team's impact13:00 – Why healthcare data integration is extraordinary14:23 – How modern patient tools changed access to information16:11 – Why fax machines still feel shocking in healthcare17:57 – The value of a career coach and learning from many mentors20:03 – Why The Magic of Thinking Big is her most recommended book21:40 – The billboard message she would share with the world: “Keep going”ABOUT PEOPLE WORTH CARING ABOUTThank you for listening to People Worth Caring About. If you found value in this episode, please follow the podcast and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit:https://peopleworthcaringabout.com#HealthcareLeadership #PatientAdvocacy #ClinicalResearch #CancerSurvivorship #PeopleWorthCaringAbout

This episode is a personal conversation about how Peter Murphy Lewis' unusual career path shaped the way he thinks about caregiving. Jalene and Peter discuss listening, observation, emotional resilience, and why hands-on care is one of the hardest and most undervalued kinds of work. We also touch on identity and community through sports mascots and school pride, using Nebraska and Gonzaga as examples of how symbols create connection.Key Topics:In this episode, Peter explains how working more than a hundred unusual jobs taught him to be a better listener and observer, which later translated directly into caregiving.He shares how filming a South America version of Dirty Jobs initially made him too mental and calculated, until he learned to relax and focus on the person in front of him.Peter and Jalene discuss how healthcare and long-term care are hard to “sell” because so much of the work is intangible, unlike visibly celebrated jobs like firefighter, FBI detective, or subway driver.Peter describes one of his earliest filming experiences as a gravedigger, where he moved the remains of an 83-year-old woman, and how that brought up grief about not being present for his own grandparents' funerals.He explains that the emotional weight of that day, including becoming unable to talk near the end, prepared him for the emotional strain caregivers face.Another formative experience involved filming a woman who did handyman and repair work, then later learning she took her life six months after they became close.Peter reflects on how caregivers can pour everything into supporting someone in deep depression and still not be enough, which is part of the emotional reality of the job.Jalene asks what a full CNA shift would really be like, and Peter says he worked three full shifts during CNA training, running everywhere under a strict supervisor named Robert.He emphasizes that the hardest part of caregiving is being on your feet all day while supporting people who may be combative, confused, or unable to communicate their needs.Peter closes by saying caregiving also teaches life-changing human intangibles that make you a better spouse, parent, community member, church member, or Boy Scout.Timestamps:00:00 - Why Peter's unusual jobs matter for caregiving01:06 - Learning to stop overthinking and just be present02:39 - “Celebrated” jobs versus invisible caregiving work05:19 - The gravedigger job that changed his perspective on grief07:25 - A close connection that ended in tragedy08:54 - What CNA training and three full shifts were really like10:23 - The hardest part of being on your feet all day11:17 - How caregiving makes you better in every part of life12:25 - Why sports teams use mascots and identity language13:11 - Nebraska pride as a community signal14:15 - Why Gonzaga gear still sparks conversation Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

This conversation looks at why the people with the most meaningful stories are often the ones least comfortable on camera. Peter and Jalene discuss how trust, relatability, and lower production pressure help surface authentic stories from direct care staff, leaders, and quiet contributors inside organizations.They also break down a practical approach to helping people tell their story, from asking better questions to framing everyday work as valuable, human, and worth caring about.Key topicsIn this episode, Peter Murphy Lewis and Jalene explore why ego can hurt on-camera resonance, even when someone is polished or “good” on camera.Jalene shares that the most compelling people are often the ones doing genuine work for heartfelt reasons, not for visibility.Peter explains that viewers connect most with relatability, not perfection, and that small human quirks can make someone more trustworthy on screen.Jalene gives the example of “Judy in housekeeping” - a person everyone in the organization knows is special, but who would never raise her hand to be filmed.They discuss how “share your story” is often too vague, especially for direct care staff who may think storytelling requires a grand life event.Peter says the first requirement for getting someone to open up is trust, and that the interviewer should already have a relationship with the person.Jalene emphasizes that the goal must be clear and genuinely altruistic, so the person feels they are sharing for the mission, not being used for content.They suggest making the setting feel safer by reducing production pressure, including fewer people in the room, minimal lighting, and starting with familiar voices.Peter pitches a powerful leadership concept: record executives talking about an important caregiver before revealing that the caregiver is in the room to hear it.They reflect on how long-term care stories often become most meaningful around postmortem care, family presence, gratitude, and forgiveness.Timestamps(00:00) Why the most interesting people often avoid the camera(01:20) Ego, relatability, and what viewers immediately notice(02:40) Finding the quiet storytellers inside an organization(03:51) Why “share your story” is too vague for most people(04:54) Trust first - why the relationship has to come before the recording(05:40) Reducing pressure with fewer people and less production(06:25) Making a camera feel safe for someone who has never been on one(07:21) A leadership video idea that honors an unnamed caregiver(08:13) Revealing the caregiver in the room for a genuine reaction(09:41) Helping leaders and staff discover their “why” through a before-and-after story(11:37) Postmortem care, family presence, and why these stories matter(12:52) The beauty of work that long-term care rarely talks aboutThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, Peter Murphy Lewis and Jalene share behind-the-scenes insights from filming a documentary with frontline caregivers at the Capitol, highlighting the power of storytelling in advocacy and leadership.Chapters00:00 Introduction to filming with frontline caregivers00:07 The challenge of directing on the run00:33 Experiencing the Capitol filming journey01:20 The group's humility and lack of ego02:03 Capturing organic, emotional moments03:07 Unexpected insights during interviews04:22 Pulling footage together around a journey theme06:10 The physical and emotional journey from Nebraska to DC07:07 Caregivers' transformation from timid to empowered08:27 Impactful moments with legislative staff10:37 Authentic interactions and genuine interest11:53 Caregivers' understanding of the association's role12:34 Strategies for sharing the story effectively14:03 Engaging caregivers through social media and email15:58 Lessons learned from on-the-fly filming challenges16:32 Reflections on communication and coordination17:08 Humor and candid moments on set19:04 Final thoughts and next steps for advocacy storytellingThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, Peter and Jalene explore innovative ways to raise curiosity about aging and long-term care through engaging content and street experiments. They share practical ideas, testing methods, and creative projects to inspire change and awareness.Chapters00:00 Introduction and Personal Stories about World Cup and Soccer02:21 Introducing the Project to Raise Curiosity About Aging03:11 Defining Curiosity and How to Capture Attention04:01 Goals of the Gerontology Content Project05:26 Ideas for Content and Engagement Strategies07:20 Using Street Experiments to Connect with People09:12 Testing Curiosity with Questions About Aging and Fears11:06 Street Interviews and Sharing Personal Stories13:04 Practical Challenges and Solutions in Street Content Creation14:04 Creative Viral Ideas to Promote Aging Awareness15:34 Wrapping Up and Next Steps for Content ProjectstThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, Peter and Jalene discuss the importance of advocacy for frontline caregivers, the upcoming congressional briefing in DC, and how sharing authentic stories can influence policy decisions. They highlight the transformative power of caregiver voices and the impact of storytelling in advocacy efforts.Chapters:00:08 Peter shares excitement about advocacy event00:43 Personal story of Jace, a CNA making an impact01:21 Upcoming trip to DC for congressional briefing02:20 Goals for advocacy: showcasing caregiver stories02:55 What success looks like in advocacy events03:31 Observing confidence growth in caregivers04:01 The importance of authentic storytelling04:28 Travel plans and weather considerations05:08 Closing remarks and anticipation of the eventThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, Jalene Carpenter shares the inspiring story of the Cars for Caregivers program, highlighting how providing reliable transportation transforms lives and communities. Peter Murphy Lewis joins to discuss scalable solutions and the ripple effects of giving.Chapters:00:00 Excitement for the World Cup02:54 Innovative Fundraising: Cars for Caregivers05:27 The Emotional Impact of Giving08:42 Building Community Through Support11:19 Looking Ahead: Future InitiativesThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Join us as we explore the impactful stories from Peter Murphy Lewis's recent filming adventures across Florida, Kentucky, and North Dakota. Discover how these stories highlight the human connection, purpose, and innovative approaches in long-term care.Chapters:00:00 Introduction and Personal Touches02:12 Filming in Florida: A Journey of Joy05:27 Kentucky: Stories of Transformation10:04 The Power of Purpose in Caregiving13:33 Current Adventures in North Dakota18:00 Impact and Future of People Worth Caring AboutThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this engaging conversation, Peter and Jalene discuss their recent experiences at LTC 100, share insights on storytelling, advocacy, and effective communication, and explore how to leverage social media for impact. They also delve into the importance of peer support among state executives and the power of storytelling in long-term care advocacy. Key TopicsLTC 100 conference highlightsStorytelling and social media impactState advocacy and collaborationLobbying efforts and success stories TakeawaysShort, engaging content works best—cut the fluff.Pass the cell phone—make content more human.Share success stories to inspire and motivate.Collaboration among state executives is vital.Effective storytelling increases engagement and pride.Chapters00:00 Summer Plans and Family Adventures02:44 CEO on the Go: A New Perspective05:45 Insights from LTC 10008:44 Lobbying and Advocacy: Learning from Each Other11:34 The Power of Storytelling in Long-Term Care14:31 Collaboration Among State Executives17:08 Screening Highlights and Key Takeaways19:57 Final Thoughts and Lessons Learned24:28 30 - Peter and Jalene 1 - outro.mp4ResourcesLTC 100 Conference - https://ltc100conference.comStorytelling and Social Media Strategies - https://example.com/storytelling-strategiesAdvocacy Success Stories in Long-Term Care - https://example.com/advocacy-storiesPeter Murphy Lewis on LinkedIn - https://linkedin.com/in/petermurphylewisJalene Carpenter on LinkedIn - https://linkedin.com/in/jalenecarpenterThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.

What does it take to bring the voice of a frontline caregiver all the way to Capitol Hill? Shane Nixon, Certified Medication Aide at Brookestone Village Rehabilitation & Care Center, almost walked away from health care entirely — now he's heading to Washington, D.C., to tell lawmakers exactly what life looks like on the floor. Alongside Jalene Carpenter, President and CEO at Nebraska Health Care Association, Shane shares his unexpected path into caregiving, the scholarship program putting frontline workers in rooms where policy is made, and why the people doing the work every day are the ones legislators most need to hear.Key Takeaways:00:00 Introduction.03:16 Nebraska is the only state association funding direct care staff to attend the congressional briefing.05:47 When frontline caregivers speak, everyone in the room changes.12:36 Shane's unexpected path into health care and the residents who made it his calling.15:39 A mother's encouragement and a career he almost walked away from.16:10 Two weeks from his degree, with plans to become an administrator.19:15 Walk a mile in their shoes.Resources Mentioned:Shane Nixon https://www.linkedin.com/in/shane-nixon-4274b8327/Brookestone Village Rehabilitation & Care Centerhttps://www.linkedin.com/company/brookestone-village-rehabilitation-care-center/Jalene Carpenterhttps://www.linkedin.com/in/jalenecarpenter/Nebraska Health Care Association | LinkedInhttps://www.linkedin.com/company/nebraska-health-care-association/Nebraska Health Care Association | Websitehttps://www.nehca.orgAAG Healthhttps://aag.healthThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Steven Buck, President and CEO of Care Providers Oklahoma, shares what he and a group of long-term care leaders discovered on a study trip to Vienna, Austria — a week of facility tours, government meetings, and cultural immersion organized through a partnership with Oklahoma Christian University.Steven reflects on the intentional design choices that give residents access to sunlight and community, the striking contrast between Austrian and American regulatory environments, and what it looks like when an entire system is built around keeping seniors connected to the people around them.He also shares the moment at Mauthausen concentration camp that reframed why this work matters — when a tour guide's closing story made clear that being visited, being seen, and being surrounded by people who love you is not a comfort. It's a lifeline.The trip runs annually, in early December, and is open to care providers, policy experts, CEOs, and facility administrators.Key Takeaways:00:00 Introduction.04:22 A university partnership made a Vienna study trip possible.06:34 The trip runs annually and is open to providers, CEOs, and administrators.08:02 Austrian facilities integrate seniors into care much earlier and more deliberately.10:07 Vienna is behind the US in data collection and performance measurement.11:30 Balcony architecture gives immobile residents direct access to sunlight.14:02 Community cafes inside facilities invite neighbors to dine with seniors.18:04 Austrian regulatory standards differ vastly from the American model.21:04 Austrian civil service places young men aged 18–22 inside long-term care facilities.24:30 A concentration camp visit reframed the moral weight of caring for seniors.Resources Mentioned:Steven Buckhttps://www.linkedin.com/in/steven-l-buck-06a81410/Care Providers Oklahoma | LinkedInhttps://www.linkedin.com/company/care-providers-oklahoma/Care Providers Oklahoma | Websitehttps://www.careoklahoma.com/ Oklahoma Christian University https://www.oc.edu/ Thank you for listening to "People Worth Caring About." If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Jason Hurt, Founder and CEO of Chariots4Hope, shares how his career in the automotive industry evolved into a mission to remove transportation barriers for families in crisis. After witnessing how unreliable transportation destabilizes single mothers and caregivers, he and his wife switched from operating a for-profit repair shop to building a nonprofit that provides vehicles, discounted repairs, transportation support, and education.Key Takeaways:00:00 Introduction.04:35 Chariots4Hope removes transportation barriers so people can move forward.07:59 A partnership forms to help caregivers overcome transportation barriers.11:57 Hurricane Sandy prompts a faith-driven move to Omaha that ultimately leads to the launch of a new mission.15:19 The organization is building a relational, infrastructure-driven model that can be replicated in new cities.17:16 The strong early response to Cars for Caregivers confirms both the need and the potential impact.18:52 The mission is driven by real stories where reliable transportation restores stability for families in crisis.Resources Mentioned:Jason Hurthttps://www.linkedin.com/in/jason-hurt-1a772033/Chariots4Hope | LinkedInhttps://www.linkedin.com/company/chariots4hope/Chariots4Hope | Websitehttps://chariots4hope.org/Christian Brothers Automotivehttps://www.cbac.comThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Zach Cram, President of Rehab Services at Rehab Strategies, and Devon Cram, Chief Financial Officer at The Strategies, share the story of building a clinician-led, family-owned long-term care organization in Indiana. They reflect on growing up in nursing homes, taking the risk to purchase facilities during COVID, and why putting patient care and community first shapes every decision they make. The conversation explores leadership, succession, culture, and the unseen people who make high-quality care possible.Key Takeaways:00:00 Introduction.02:56 ChatGPT helped them identify and pursue media opportunities.04:24 A clinician-owned model shapes every care decision.06:24 Clinical experience informs leadership across the organization.07:46 Finance and operations require constant collaboration.11:28 Patient-first care guides business strategy.15:38 Staffing demands constant availability and accountability.17:11 Running facilities requires managing countless vendors.23:12 Investing in staff growth creates internal experts.27:33 Celebrating employees strengthens culture and retention.Resources Mentioned:Zach Cramhttps://www.linkedin.com/in/zach-cram-a95881222/Rehab Strategieshttps://www.linkedin.com/company/rehab-strategiesDevon Cramhttps://www.linkedin.com/in/devon-cram-mba-hfa-963368185/The Strategies | LinkedInhttps://www.linkedin.com/company/thestrategies/The Strategies | Websitehttp://www.thestrategies.netThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

On this episode, Peter Murphy Lewis and Jalene Carpenter are joined by Rep. Mike Flood, Member of the United States Congress, who represents Nebraska's First Congressional District. A lifelong broadcaster and former Nebraska state legislator, Mike brings a deeply personal and practical lens to public service, shaped by decades of listening to constituents and showing up in local communities.Mike reflects on why town halls still matter, how media can bring people together in moments of crisis, and what responsible stewardship looks like when it comes to Medicaid and public spending. From his “Quarantine Tonight” television show during COVID to difficult conversations around health care access, Mike shares why trust, accountability, and human connection remain at the center of leadership.Key Takeaways:00:00 Introduction.03:16 Creative programming can sustain community connection during public crises.04:06 Nostalgic entertainment offers comfort for isolated and widowed older adults.05:40 Smart travel strategies make constant work-related flying more sustainable.07:00 In-person forums remain essential tools for civic accountability today.08:39 Targeted Medicaid reforms aim to preserve long-term funding sustainability.09:18 Work expectations increase fairness for taxpayers funding public health care.Resources Mentioned:Rep. Mike Floodhttps://www.linkedin.com/in/mike-flood-72a5a262/United States Congress | LinkedInhttps://www.linkedin.com/company/u-s-house-of-representatives/United States House of Representatives | Websitehttps://www.house.gov/House Financial Services Committee | Websitehttps://financialservices.house.gov/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Nash Mahupete, President and CEO of QLI, shares a deeply personal journey that begins in Zimbabwe and leads to a 25-year career inside one organization. He reflects on arriving in the US as an immigrant, starting as a CNA with no intention of staying in health care, and slowly discovering the meaning of mission, community, and leadership. Nash opens up about grief, regret, impostor syndrome, and the moments that reshaped how he views people, work, and responsibility. His story is not about titles, but about learning when to speak up, how to serve others with dignity, and why believing in people changes everything.Key Takeaways:00:00 Introduction.04:52 Leaving your home country to seek better opportunities requires courage.08:56 Personal connection transforms work from being transactional to deeply meaningful.11:20 A clear organizational mission attracts and connects talented team members.13:28 Self-doubt can be reframed using supportive mentors and repeated success experiences.16:00 Nash's grandmother taught him that unconditional care creates loyal communities.19:16 Your past circumstances do not determine your future success trajectory.30:24 An organizational mission should encompass all stakeholders, not just customers.34:32 Teach children values repeatedly, like doing things right the first time.Resources Mentioned:Nash Mahupetehttps://www.linkedin.com/in/mahupete/QLI | LinkedInhttps://www.linkedin.com/company/qlirehab/QLI | Websitehttps://qliomaha.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, hosts Peter Murphy Lewis and Jalene Carpenter sit down with the heart and soul of The Grace Space, a hospice facility in Nebraska. Kelly Sparr, the founder who spent seven years bringing her vision to life, and Jace Cooley, a dedicated CNA turned nursing student, discuss the profound beauty found in end-of-life care. From the unconventional path Jace took from installing sprinklers to guarding souls, to the vital role of Pickles the therapy dog, this conversation reframes hospice as a place of deep human connection, dignity, and even joy.Key Takeaways:00:00 Introduction.03:12 Documentary episodes help comfort families from long distances.07:53 Seeing oneself on screen reveals personal communication strengths.11:01 CNA work is a challenging yet rewarding career.17:40 Pickles the dog provides comfort that humans cannot.21:11 Employee retention requires personalized connection and genuine listening.25:00 End-of-life care is a raw and vulnerable privilege.27:47 Education helps normalize death as a beautiful transition.Resources Mentioned:Kelly Sparrhttps://www.linkedin.com/in/kelly-sparr-895284102/Jace Cooleyhttps://www.linkedin.com/in/jace-cooley-07301a389/The Grace Space | Websitehttps://thegracespace.com/Southlake Village Rehab | Website https://www.southlakevillagerehab.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #HospiceCare #PeopleWorthCaringAbout

Steven Boulware, Managing Partner of Priority Management Group, shares his journey and leadership insights from the world of long-term care. As a licensed nursing facility administrator, he values the daily, hands-on satisfaction of solving problems for residents and their families. Steven discusses the unexpectedly non-boring nature of the sector, the philosophy of taking action over seeking perfection, and the essential value of putting resident happiness and safety first.Key Takeaways:00:00 Introduction.02:57 The flat management model empowers administrators over corporate rules.05:46 Hard work and dedication earn respect in a family business.07:54 Long-term care stays interesting because every day brings new challenges.08:59 A good plan started today beats a perfect plan delayed.12:26 Resident happiness and safety come before everything else.Resources Mentioned:Priority Management Group | LinkedInhttps://www.linkedin.com/company/priority-management-group/Priority Management | Websitehttps://prioritymgt.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Peter Murphy Lewis and Jalene Carpenter are joined by Philip Scalo, Founder and Chairman of Bartley Healthcare and Chairman of Preferred Care Management. An attorney who began his career representing health-care clients, Phil pivoted in the 1980s to build a better model for long-term care, founding Bartley Healthcare in 1984. He has grown it into one of New Jersey's most awarded senior living organizations, spanning skilled nursing, rehab, assisted living, memory care, hospice, and home care. Phil shares his perspective on the industry's big wins, the fight for regulatory relief, and the formative moments that have shaped his leadership philosophy. He discusses the critical role of the AHCA in supporting its members and the importance of changing the public perception of the entire long-term care sector.Key Takeaways:00:00 Introduction.03:24 Building a better care model was the best way to argue for better care.06:08 Quality senior care is found even in rural communities across the country.08:20 Representing long-term care professionals is a great honor for leadership.11:00 Industry-wide legal action requires uniting diverse state perspectives.13:28 Surviving existential threats requires unity around a great mission.16:16 Documentary storytelling effectively portrays the reality of long-term care.19:08 The care profession must combat the feeling of being "just a" worker.23:56 Cautious optimism for more appropriate regulations.27:40 Success in any field is built on hard work, passion, and humble aspiration.37:52 Every team member makes a difference and has great, valued potential.Resources Mentioned:Philip Scalohttps://www.linkedin.com/in/philip-scalo-3350b210/Bartley Healthcare | LinkedInhttps://www.linkedin.com/company/bartley-healthcare-nursing-rehabilitation/Bartley Healthcare | Websitehttps://bartleyhealthcare.com/Preferred Care Management | LinkedInhttps://www.linkedin.com/company/preferred-care-health-centers/Preferred Care Management | Websitehttps://preferredcarehc.com/“Getting to Yes” by Roger Fisher and William Uryhttps://www.amazon.com/Getting-Yes-Negotiating-Agreement-Without/dp/0143118757Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

Peggy Abels, Director of Health Sciences at the University of Nebraska at Kearney, joins Peter to share her 30-year journey guiding students into health care careers. She discusses her rural roots, the growing needs across Nebraska, and the programs UNK and UNMC have built to strengthen the state's health care workforce.Peggy walks through the creation of Health Science Explorers and the Kearney Health Opportunities Program (KHOP), explaining how these initiatives spark interest early, support first-generation students, and help rural communities build long-term access to care.Key Takeaways:00:00 Introduction.01:48 Seeing rural roots shape her path toward health care service.02:50 Nebraska's rising need for a stronger rural health care workforce.05:29 Health care education remains hands-on despite industry shifts.07:17 KHOP supports rural students from college to eventual practice.08:24 Nebraska builds a uniquely comprehensive health care workforce pipeline.Resources Mentioned:Peggy Abelshttps://www.linkedin.com/in/peggy-abels-396557162/University of Nebraska at Kearney | LinkedInhttps://www.linkedin.com/school/university-of-nebraska-at-kearneyUniversity of Nebraska at Kearney – Health Sciences | Websitehttps://www.unk.edu/academics/health_sciences/Kearney Health Opportunities Program (KHOP)https://www.unk.edu/academics/health_sciences/kearney-health-opportunities-program.phpThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks with Jessica Guerrero, Administrator of Emerald Nursing and Rehab Lakeview, whose journey from a teenage dietary aide to a respected health care leader is as inspiring as it is heartfelt. Jessica shares her path from working at Subway to building a culture of compassion and belonging within her facility. She opens up about overcoming fear and imposter syndrome, leading through vulnerability, and transforming a once-struggling workplace into a true home for residents and staff alike.Key Takeaways:00:00 Introduction.01:24 A coworker's encouragement sparked passion for a health care career path.03:01 Imposter syndrome nearly cost Jessica her administrator position twice.03:57 Perfectionism as a manager can scare employees away.05:08 Building a team with aligned values fills organizational gaps automatically.06:34 Creating a genuine culture can transform the workplace environment and satisfaction.10:32 Therapy can help leaders recognize their accomplishments and overcome self-doubt.12:52 Having amazing energy can bless other people in long-term care.Resources Mentioned:Jessica Guerrerohttps://www.linkedin.com/in/jessica-guerrero-lnha-744b83160/Emerald Nursing and Rehab Lakeview |Websitehttps://emeraldlakeview.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks with Benjamin VanDiest, a sophomore at the University of Nebraska Kearney and Certified Nursing Assistant at Mount Carmel Home. Benjamin shares his journey from a high school CNA class to discovering a deep passion for caregiving. He reflects on lessons learned from the elderly residents he serves and the personal inspiration he draws from his own family's experience with caregiving.Key Takeaways:00:00 Introduction.01:16 Taking a CNA class in high school sparked an early interest in health care.03:00 Overcoming first-day nerves and gaining confidence through mentorship.04:20 Discovering the deeper purpose behind caregiving and connection.05:32 Learning wisdom from residents who lived through major historical moments.06:36 Becoming more patient and gentle through daily interactions with elders.07:32 Drawing inspiration from his grandmother's compassion as a lifelong caregiver.Resources Mentioned:Mount Carmel Home | LinkedInhttps://www.linkedin.com/company/mountcarmelhome/Mount Carmel Home | Websitehttps://mountcarmelhome.org/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #SkilledTrades #PeopleWorthCaringAbout

In this episode, Victoria Arrowsmith, a Certified Nursing Assistant of Brookestone of Papillion, shares her inspiring journey from high school science teacher to health care professional. Her career transition during the COVID-19 pandemic led her to discover profound purpose through patient care and human connection in long-term care settings.Key Takeaways:00:00 Introduction.02:40 Career transitions can open unexpected paths to purpose.03:00 Global crises can catalyze meaningful personal transformations.03:52 Genuine human connections form health care's most powerful foundation.04:44 Small compassionate gestures create lasting impacts on patients.06:12 True leaders inspire others to pursue growth opportunities.06:40 Thoughtful acts of kindness matter most during grief.07:52 Confronting mortality reminds us to cherish loved ones.08:40 Early exposure to compassionate care can shape vocations.Resources Mentioned:Brookestone of Papillion | LinkedInhttps://www.linkedin.com/company/papillion-manor/Brookestone of Papillion | Websitehttps://www.brookestonepapillion.comThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks with Collette Mieres, Executive Director of Ovation Heartwood Preserve. She shares how early lessons in compassion shaped her leadership in senior living and how creativity, empathy, and everyday acts of kindness drive meaningful care for both residents and staff.Key Takeaways:00:00 Introduction.01:01 Family influences can shape a lifelong commitment to care.04:17 Love and care for patients make a lasting impact.06:38 Creativity in daily activities enhances connection and joy.08:44 Treating others like family builds trust and belonging.12:44 Leadership is about being on the floor with your team.Resources Mentioned:Collette Miereshttps://www.linkedin.com/in/collette-mieres-ala-lpn-cdp-cmdcp-697774162/Ovation Heartwood Preserve | LinkedInhttps://www.linkedin.com/company/ovation-heartwood-preserve/Ovation Heartwood Preserve | Websitehttps://ovationheartwoodpreserve.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

In this episode, Madison Guthrie, Director of Safety and Environmental Services of Vetter Senior Living, shares how attentive leadership and hands-on experience across different roles can drive meaningful change in senior living environments. The discussion reveals practical strategies for building trust, improving teamwork, and inspiring personal growth within care communities.Key Takeaways:00:00 Introduction.01:33 Getting to know multiple facilities provides new operational insights.​02:09 Different team communication styles inspire process improvements.​03:45 Listening to diverse perspectives fosters open-minded leadership.​06:33 Interdepartmental efforts build dignity and strong teamwork daily.​07:42 Valuing team members through unique communication truly motivates.​09:09 Career growth opportunities exist at every level in care.Resources Mentioned:Madison Guthriehttps://www.linkedin.com/in/madison-guthrie-9a368b222/Vetter Senior Living| LinkedInhttps://www.linkedin.com/company/vetter-senior-living/Vetter Senior Living | Websitehttps://www.vetterseniorliving.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

In this heartfelt episode, Chris Moninger of Brookestone View shares his journey as a medication aide, his experiences living with disabilities, and how those challenges helped him build meaningful bonds with residents. Chris discusses mentorship, emotional resilience, rural community life, and receiving the NPV award for exceptional care. He offers practical advice for young caregivers starting in long-term care.Key Takeaways:00:00 Introduction.02:30 Early mentorship helps shape lifelong values in care.04:50 Personal challenges create deeper empathy for others.06:14 Overcoming adversity can bring a renewed perspective on life.06:53 Everyday acts of service provide lasting fulfillment.07:50 Teamwork and recognition motivate consistent improvement.09:01 Listening to stories helps form meaningful connections.Resources Mentioned:Brookestone View | Websitehttps://www.brookestoneview.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks with Greg Ernst, Vice President of Operations at Dial Senior Living and Chair of the Nebraska Healthcare Assisted Living Association. Greg shares his path from an uncertain start in healthcare to finding lasting purpose in senior living. He reflects on the daily rewards of connecting with residents, the importance of authenticity in leadership, and the impact of often-overlooked frontline caregivers. His story highlights the heart of long-term care and why people matter most.Key Takeaways:00:00 Introduction.02:40 Discovering senior living through an unexpected internship.05:10 How a resident's gratitude for housekeeping revealed a daily impact.09:23 Residents carry wisdom, vitality, and life experience.12:42 Senior living offers unmatched daily career satisfaction, often in simple ways.15:41 Overnight and dining staff often go unseen.18:15 Leadership values are shaped by the memory of a grandmother's selflessness.Resources Mentioned:Greg Ernsthttps://www.linkedin.com/in/greg-ernst-46b3502b/Dial Senior Living | LinkedInhttps://www.linkedin.com/company/dial-senior-living/Dial Senior Living | Websitehttps://dialseniorliving.comThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks to Maria Hudson, Senior Lead Administrative Assistant at the Good Samaritan Society. Maria shares how community involvement, frontline advocacy, and powerful resident experiences are reshaping perceptions of long-term care. From fishing trips to policy discussions in Washington, Maria highlights both the challenges and the joys of senior living today.Key Takeaways:00:00 Introduction.02:52 Sitting with senators to share frontline stories of long-term care.04:52 How COVID reshaped the workforce and made hiring in rural care difficult.06:42 Why community and staff are equally responsible for elder care.07:38 The joy and excitement of a 98-year-old's first fishing trip.09:37 How showing the docuseries changed local views of nursing homes.10:47 Using storytelling and visuals to reassure new residents and their families.Resources Mentioned:Maria Hudsonhttps://www.linkedin.com/in/maria-hudson-25692a12a/Good Samaritan Society | LinkedInhttps://www.linkedin.com/company/good-samaritan-sanford-health/Good Samaritan Society | Websitehttps://www.good-sam.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

Host Peter Murphy Lewis is joined on this episode by Danielle Rasmussen, Life Enrichment Coordinator at Linden Court. Danielle shares her journey from librarian to life enrichment, her high-energy approach to engaging residents, and the meaningful stories that shape her work in senior living. From celebrating 104th birthdays to helping a 101-year-old find renewed purpose, she illustrates the power of connection, dignity, and joy in long-term care.Key Takeaways:00:00 Introduction.01:38 Feeling grateful to get paid for making residents happy.06:02 Giving a 101-year-old resident a sense of purpose as her “assistant.”06:55 Discovering a resident's hidden gift of knowing the day of the week for any date.08:31 Realizing preconceptions can blind us to someone's true brilliance.10:38 Hosting a 104th birthday that left residents in tears of joy.11:42 Encouraging young people to consider the rewards of long-term care.Resources Mentioned:Danielle Rasmussenhttps://www.linkedin.com/in/danielle-rasmussen-314b0b132/Linden Court | Websitehttps://www.lindencourt.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

Brenda Van Leer, Program Director at Grandview Assisted and Independent Living, shares how she stepped into long-term care and quickly built programs that stand out statewide. In just over a year, she introduced fresh ideas that have energized residents, strengthened community partnerships, and earned national recognition. From launching a traveling balloon volleyball league to hosting Nebraska volleyball coach John Cook, Brenda shows how creativity and teamwork can shape a thriving culture. She also reflects on how daily connections with residents have reshaped her patience, perspective, and sense of purpose — insights that matter to anyone leading in senior care.Key Takeaways:00:00 Introduction.04:12 Why assisted living is described as a feel-good job.07:33 The value of leaning on experienced teammates.11:10 Launching a balloon volleyball league across facilities.14:09 Turning activities into spirited competition that residents love.15:13 When national sports figures engage senior communities.19:19 Why volunteering is the best entry into long-term care.Resources Mentioned:Grandview Assisted and Independent Living | Websitehttps://www.grandviewassisted.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks to Jenni Torres, Education Service Coordinator at Nebraska Health Care Association. Jenny shares how her first year in the role has focused on outreach, education, and supporting students from diverse communities across Nebraska. She highlights her work connecting schools and agencies, building CNA pathways, and promoting programs like their Spanish track to better serve the local Latino community.Key Takeaways:00:00 Introduction.02:33 Experience working with diverse populations adds value to health care education efforts.03:27 Community engagement is highlighted through events like the Latino Festival in Lincoln.03:45 Students retaking certification exams show resilience when supported through challenges.5:44 Around 20% of students enrolled in the Nebraska Health Care Association education program have English as a second language.6:50 Patience and passion are key requirements for success in the long-term care industry.8:20 Not all cultures are familiar with long-term health care facilities. It's important to know about the resources available in your community.Resources Mentioned:Nebraska Health Care Association | LinkedInhttps://www.linkedin.com/company/nebraska-health-care-association/Nebraska Health Care Association | Websitehttps://nehca.orgThank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks to Julie Masters, Professor of Gerontology at the University of Nebraska Omaha. Julie shares her passion for reframing how we view aging and why education, community design, and storytelling are essential to creating meaningful experiences for older adults. She reflects on shifts in gerontology programs, her own experiences navigating health care systems, and the urgent need to make communities more age-friendly.Key Takeaways:00:00 Introduction.01:54 Nobody hopes to end up in long-term care.06:07 COVID created a lasting stigma around aging.08:09 Students find inspiration in grandparents' active lives.14:01 Health care systems can be difficult for older adults to navigate.15:37 Simple design changes make environments age-friendly.18:19 Older adults grow less alike as they age.22:40 Safe spaces encourage storytelling and dignity.26:40 Meaning and purpose remain possible at any age.Resources Mentioned:Julie Mastershttps://www.linkedin.com/in/julie-masters-1903b69/ University of Nebraska Omaha | LinkedInhttps://www.linkedin.com/school/unomaha/University of Nebraska Omaha | Websitehttps://www.unomaha.edu/“The Book of Charlie” by David Von Drehlehttps://www.amazon.com/Book-Charlie-Remarkable-American-109-Year-Old/dp/1476773920Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, host Peter Murphy Lewis talks to Sean Baessler, Assistant Executive Director of Elk Ridge Village. Sean shares how a part-time job at 17 grew into a two-decade career in senior care, the mentors who shaped his path, and the small daily actions that make a big difference in community life. From pranks with residents to board-level leadership in Nebraska, Sean reflects on the people and moments that defined his calling.Key Takeaways:00:00 Introduction.02:59 Small gestures can mean the world.04:24 Helping seniors live their best life.07:52 A 90-year-old plans a prank.11:05 Nothing is ever as bad as it seems.12:48 Flexibility matters more than perfect planning.14:30 Serving seniors beyond one community.15:25 Remembering residents are still themselves.Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, we're joined by Kyle Benesch, Director of Business Development at QRM. From mortician to long-term care advocate, Kyle shares a raw, emotional, and often hilarious journey through grief, growth, and deep purpose. He reflects on the lessons learned from managing people, surviving burnout, and finding belonging in the world of senior care. For Kyle, advocacy isn't a marketing line — it's a calling shaped by personal loss, bold vulnerability, and a commitment to serving caregivers with respect and sincerity.Key Takeaways:00:00 Introduction.06:45 The senior living industry became an unexpected passion.08:15 Watching CNAs grieve showed the depth of their care.10:15 Kyle considers his ADHD a creative superpower.15:00 Traveling for work opened Kyle's worldview and empathy.17:21 Great salespeople stay curious beyond their own product.19:00 Building friendships, not transactions, changes industry trust.26:00 Losing a colleague reshaped Kyle's approach to leadership.30:33 "Hero Welcomes" during COVID became his proudest moment.32:57 Authenticity on LinkedIn builds real-world relationships.Resources Mentioned:Kyle Beneschhttps://www.linkedin.com/in/kylejbenesch/QRM | LinkedInhttps://www.linkedin.com/company/qrm-quality-rehab-management/QRM Health | Websitehttps://qrmhealth.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, hosts Peter Murphy Lewis and Jalene Carpenter talk to Traci Haglund, Licensed Nursing Home Administrator of Wakefield Health Care Center. She shares an unfiltered look at the realities of rural long-term care — balancing limited beds, unpredictable Medicaid rates, and staff recruitment with deep community commitment. From leveraging association leadership to shaping workplace culture that attracts teens and retirees alike, this conversation offers timely insights for anyone navigating the pressures of rural health care leadership.Key Takeaways:00:00 Introduction.03:49 Small-town care requires managing relationships over decades.05:38 Blended care models improve flexibility in rural settings.08:45 Staff retention grows when the team knows resident preferences.10:47 Community excitement about job recruitment is high. 16:36 State association engagement shortens the leadership learning curve.20:24 Limited bed availability affects care access and strategy.21:23 Volatile Medicaid rates undermine financial planning efforts.32:15 Long-term leaders must schedule non-negotiable recovery time.Resources Mentioned:Traci Haglundhttps://www.linkedin.com/in/traci-haglund-788935236/Wakefield Health Care Center | Websitehttps://www.wakefieldcarecenter.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, we're joined by Tim Craig, Managing Director of LTC 100 at Lincoln Healthcare Leadership. Tim shares the groundbreaking insights behind LTC 100's consumer perception initiative and why the long-term care field urgently needs to rethink how it communicates its value. From the importance of storytelling and social media to the danger of clinging to outdated terminology, Tim challenges leaders to take ownership of their message — and their future.Key Takeaways:00:00 Introduction.07:03 “Nursing home” gets negative reactions across the board.10:28 Skilled nursing may be more accurate and empowering.16:54 The future of perception starts with individual action.19:25 Controlling your narrative is a strategic imperative.24:33 Viral influence starts small — storytelling builds trust.27:38 Caregiver stories can shift employer and public perception.28:45 Many consumers don't know what SNFs provide.34:25 Flexible schedules and tailored benefits drive workforce success.39:05 Contactless tech and AI are already reshaping skilled care.Resources Mentioned:Tim Craighttps://www.linkedin.com/in/timcraigny/Lincoln Healthcare Leadership | LinkedInhttps://www.linkedin.com/company/lincoln-healthcare-events/Lincoln Healthcare Leadership | Websitehttps://www.lincolnhc.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this episode, we're joined by Don Woods, Senior Living Advisor at Valley Lakes Assisted Living. Don shares how a single opportunity in a small-town care community shaped his life-long commitment to senior care. From washing dishes to becoming a trusted leader, his journey is rooted in compassion, connection, and a desire to leave every team better than he found it.Key Takeaways:(00:00) Introduction.(01:42) Discovering senior care as a life-long calling after walking into his first job at age 21.(04:49) Staying overnight during a snowstorm to serve breakfast and ensure residents were cared for.(08:20) Realizing how staff become family to seniors who may not have loved ones nearby.(13:13) Being handed the keys to lead as a young, first-time manager and learning through experience.(17:12) Reflecting on the emotional weight and unseen challenges of senior care leadership.(19:57) Prioritizing mentorship by preparing future leaders and empowering every shift to succeed.(21:46) Advocating for frontline caregivers in Washington, D.C. to elevate the industry's voice.(24:45) Reconnecting with purpose during COVID by stepping up in moments of crisis for residents and families.(31:22) Dedicated to making people smile while building a platform to inspire.Resources Mentioned:Don Woodshttps://www.linkedin.com/in/don-woods/Alzheimer's Association | Websitehttps://www.alz.org/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

In this episode, Aimee Middleton, Chief Operating Officer at Good Samaritan, shares stories from her journey into long-term care, lessons learned through leadership transitions, and her vision for the future of senior care. From evacuating an entire campus during a hurricane to reducing agency reliance by over 40%, Aimee offers insight into what it takes to lead with heart, grit, and clarity in a challenging industry.Key Takeaways:(04:54) Discovering a love for customer service and people.(09:46) Realizing long-term care is about more than business.(10:56) Learning from front-line team members.(13:44) Bringing 500+ leaders together each year to align.(15:24) Preferring the “dollar tour” of facilities.(18:01) Creating super teams to reduce agency staffing.(19:55) Flying into a hurricane to protect residents.(24:16) Winning others over is less about sales and more about building authentic connections.(32:26) Fighting to remove documentation burdens through AI.(35:37) Advice for younger professionals: enjoy each stage, and it's okay to make mistakes.Resources Mentioned:Aimee Middletonhttps://www.linkedin.com/in/aimee-middleton-884b155/Good Samaritan | LinkedInhttps://www.linkedin.com/company/good-samaritan-sanford-health/Good Samaritan | Websitehttps://www.good-sam.com/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

On this first episode of “People Worth Caring About," hosts Peter Murphy Lewis and Jalene Carpenter talk to Tracy Lichti, President and CEO of New Cassel Retirement Center. Tracy shares her journey and opens up about the emotional depth, purpose, and leadership required in the long-term care industry. She reflects on launching the Nebraska LEAD Program, the power of planting seeds in others, and what it really means for caregivers to make space for families just to be family.Key Takeaways:(03:24) Tracy created the Nebraska LEAD program to address leadership pipeline gaps.(04:59) Former LEAD participants now serve on boards and mentor rising talent.(08:41) Tracy built trust in a struggling facility by committing long-term.(13:02) End-of-life care should focus on comfort, dignity, and meaningful experiences.(14:31) Losing a beloved resident reminded Tracy why emotional care matters most.(20:44) Children raised around care environments often grow into more empathetic adults.(25:45) Showing behind-the-scenes care work to boards can deepen institutional support.(27:50) The general public still misunderstands the full scope of caregiving.(34:28) Even during crises, creative staffing solutions can preserve resident-family connections.(40:41) Imagining a future where residents lead — not just inform — their care.Resources Mentioned:Tracy Lichtihttps://www.linkedin.com/in/tracy-lichti-994807a0/New Cassel Retirement Center | LinkedInhttps://www.linkedin.com/company/new-cassel-retirement-center/New Cassel Retirement Center | Websitehttps://www.newcassel.org/Thank you for listening to “People Worth Caring About.” If you found value in this episode, please subscribe and leave a 5-star rating to help others discover these important stories.For more information and to connect with our guests, visit PeopleWorthCaringAbout.com.#HealthcareLeadership #WasteManagement #SkilledTrades #PeopleWorthCaringAbout

In this episode, we have a thought-provoking conversation with Jill Vitale-Aussem, President and CEO of Christian Living Communities. Jill provides a refreshing perspective on senior living. She shares her insights on redefining the approach toward aging and senior care, with a specific focus on dignity, purpose and the well-being of residents. Key Takeaways: (03:16) Discovering your passion can significantly influence your career path and professional journey. (10:12) Jill's journey to leadership in the senior living industry is driven by a passion for transformative change. (17:33) Embracing life's ‘bright spots,' or small victories, is crucial, especially during challenging times. (26:57) The importance of meaningful engagement and relationship-building in senior living communities is paramount. (33:28) Overcoming systemic challenges in senior care requires deep introspection, breaking molds and rethinking paradigms. (42:02) The hospitality model in senior living has its flaws; meaningfulness and purpose are crucial. (57:51) Transformative change involves shifting perceptions about aging and reframing approaches to senior living. Resources Mentioned: Jill Vitale-Aussem - https://www.linkedin.com/in/jill-vitale-aussem/ Christian Living Communities - https://www.linkedin.com/company/christian-living-communities/ The Eden Alternative - https://www.edenalt.org/ Being Mortal by | Atul Gawande - https://atulgawande.com/book/being-mortal/ We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus. Key Takeaways: (1:04) Feedback from staff and leaders on challenges they face. (3:29) The need for leadership training at all levels of the organization. (6:55) Addressing communication challenges among leaders and staff. (7:47) Strategies for improving communication skills. (11:08) Unique recruitment approaches, including hiring for personality fit. (12:22) Challenges faced by leaders who are constantly putting out fires. (15:57) The importance of involving staff in the interview process. (17:11) The need for courageous decision-making and spending money to address turnover. (21:38) The importance of transparency in leadership. (28:26) Reflecting on personal fears and transparency. Resources Mentioned: Copernicus Inc. We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Christina Devlin, Corporate Director of Rehabilitation at AbleHearts*.  Topics discussed include: - Her role as Corporate Director of Rehabilitation at AbleHearts. - Her reasons for attending the Florida Health Care Association convention and her passion for the industry. - The importance of in-house therapy programs and the growth of this model in the healthcare industry. - Her personal connection to the motto “Love without limits, safety first, family always” and the role of family in her life. - Challenges in the healthcare industry, particularly related to workforce shortages and finding clinicians dedicated to geriatric care. - Professional challenges, including the impact of PDPM (Patient-Driven Payment Model) on therapy departments. - Christina's favorite aspects of her job, including making a difference and collaborating with talented leaders in the industry. Resources Mentioned: Christina Devlin - https://www.linkedin.com/in/christina-devlin-33a7a1a1/ AbleHearts - https://www.linkedin.com/company/ablehearts-consulting-services/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. *Since recording the interview, Christina Devlin has moved to Aston Health Consulting Services, where she is VP of Therapy Services. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jennifer Swain, VP of Clinical Reimbursement at AbleHearts*. Topics discussed include: -  Jennifer's introduction to long-term care and her journey in the healthcare field. - Volunteering experiences, including working in skilled nursing and emergency areas. - Jennifer's transition into long-term care after working in the hospital's ICU. - Wanting a more meaningful role in patient care. - Embracing the culture of long-term care and recommitting to the field. - Honoring her roots and her reasons for becoming a nurse. - The unique experience of being pregnant while working in long-term care. - Encouraging young people to consider careers in long-term care. - The 24/7 nature of long-term care and the need for continuous compassion and care. Jennifer Swain - https://www.linkedin.com/in/jennifer-swain-4a09b7126/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.  *Since recording the interview, Jennifer Swain has moved to Aston Health Consulting Services, where she is VP of Clinical Reimbursement. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Brittney Tyler, Senior Executive Director at Apopka Health & Rehabilitation Center. Topics discussed include: -  Brittney's passion for long-term care and her role as a servant leader. - Her initial interest in nursing and her mother's influence.  - The importance of making a difference in the community, impacting the industry and engaging with younger generations interested in healthcare administration. - Her role in healthcare policies, lobbying and advocating for the industry.  - Taking on challenging facilities, building positive cultures and making meaningful connections with staff and residents. - The importance of educating decision-makers about the daily challenges in long-term care. - Her sources of information, which include social media, networking, reading and staying up-to-date on industry changes. - Setting a positive tone in her interactions with staff through morning meetings, affirmations and maintaining an energetic attitude. Resources mentioned: Brittney Tyler - https://www.linkedin.com/in/brittney-tyler-nha-mba-aa2792b2/ Apopka Health and Rehabilitation Center - https://www.ablehearts.org/communities/apopka-health-and-rehabilitation-center/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Liz Borer, Chief Nursing Officer at Millennial Healthcare Services. Topics discussed include: -  Liz's role. - The nickname "Covid Queen" and Liz's response to the challenges of the pandemic. - Organizational challenges in the last year and future focuses. - Liz's unconventional entry into long-term care and nursing. - Working with the geriatric population and lessons learned. - Liz's passionate leadership style and fostering connection and vulnerability. - The origins of Liz's passion and empathy. - The impactful conference experience and emotional connections. - The importance of sharing best practices and collaboration. Resources mentioned: Liz Borer - https://www.linkedin.com/in/liz-borer-87b1b537/ Millennial Healthcare Services - https://www.millennialhcs.com/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Mikki Meer, Regional Vice President of Operations at Clear Choice Health Care Topics discussed include: -  Mikki's journey from being a social worker with a passion for gerontology to her dedicated career in long-term care. - Her early exposure to long-term care through her mother, an RN in nursing homes. - Making a positive impact on people's lives, be it residents, staff, visitors or vendors. - The significance of making a difference in both individual lives and the broader community within long-term care. - The chance to connect with and learn from remarkable individuals. - Viewing operations as an opportunity for continuous learning and diversity. - Surrounding herself with individuals she cares about, personally and professionally. Resources mentioned: Mikki Meer - https://www.linkedin.com/in/mikki-meer-4b697762/ Clear Choice Health Care - https://www.linkedin.com/company/clear-choice-health-care/ Clear Choice Health Care | Website - http://clearchoicehc.com/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, guest host Jalene Carpenter speaks to Peter Murphy Lewis, Vice President of Marketing at Experience Care, Podcast Host of LTC Heroes and Television Host of Aqui Te Las Traigo Peter, in the first-ever LTC Heroes takeover. Topics discussed include: -  Peter's diverse background as the founder of LTC Heroes, a docu-series host and VP of Marketing at Experience Care. - Peter's CNA role, which deeply impacted him and prompted his passion for long-term care. - The upcoming Innovation Summit, themed “Forces of Change: The Future of Work.”  - His keynote, “From Good to Unforgettable,” focuses on personal branding and its significance in building strong connections and advancing the long-term care sector. - His podcasting approach, which includes anecdotes of how he surprises guests with personal insights, emphasizing the importance of personal connections in long-term care. - Peter's motivation to contribute, which extends beyond work. - His excitement for his opportunity with the unique long-term care community in Nebraska. Resources mentioned: Jalene Carpenter - https://www.linkedin.com/in/jalenecarpenter/ Peter Murphy Lewis - https://www.linkedin.com/in/petermurphylewis/ LTC Heroes - https://www.linkedin.com/company/ltc-heroes/ Experience Care - https://experience.care/ Aquí Te Las Traigo Peter - https://www.aquitelastraigopeter.com/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us, and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Zechariah Legendary, Nursing Home Administrator at Lion Care Services.   Topics discussed include: - Zechariah's journey into long-term care, inspired by his mentors and personal experiences. - Focusing on leading by example and staying calm amid chaos. - The role of vulnerability in leadership, influenced by Zechariah's mother and grandmother. - A chance encounter that led Zechariah to pursue a career in Long-Term Care Administration. - The profound sense of purpose in his work — turning colleagues and residents into family. - His multifaceted role — a combination of social worker, firefighter, accountant and more. - Embracing challenges and growth within the chaos of long-term care. - The value of chaos as a catalyst for personal and professional development. - Zechariah's thirst for challenges, high-stress situations and meeting new people. - His dedication to supporting team members in achieving their goals. We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Julie Morris, Board of Directors Sr. Vice President at Florida Health Care Association. Topics discussed include: - Julie's 18-year involvement in the association and her journey to becoming Senior VP. - Expanding the conference to include various disciplines that support the industry. - The importance of continuous learning and education at the conference, particularly related to clinical reimbursement and therapy services. - Influence and guidance from mentors and administrators in Julie's career. - The impact of her family's involvement in the industry on her decision to become an administrator. - Servant leadership and the value of providing compassionate care. - Personal loss and how those in the industry support one another during difficult times. - The significance of caring for loved ones even after they pass away, and the importance of showing respect and love to families. - The sense of unity and camaraderie among conference attendees, where they set aside company affiliations to connect and enjoy shared passions. Resources mentioned: FHCA | Website - https://www.fhca.org/ FHCA - https://www.linkedin.com/company/floridahealthcareassociation/ Julie Morris - https://www.linkedin.com/in/julie-morris-lnha-1b822227/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.  Sponsored by Experience.Care #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Scott Berube, Nursing Home Administrator at De Luna Health and Rehabilitation Center. Topics discussed include: - Scott's journey to long-term care – from working in the Navy to becoming a nurse after a force reduction in 1994. - His transition into long-term care and the realization of the importance of caring for residents. - The desire for career growth that led him to branch into administration. - How his attendance at the FHCA annual conference allows him to learn new things and meet new people – especially the younger generation in the industry. - The importance of caring for his employees and helping them during challenging times. - Being fair and consistent in his leadership style. - Taking control of challenging situations rather than letting the situation control him. Resources mentioned: Scott Berube - https://www.linkedin.com/in/scott-berube-b7617022b/ De Luna Health and Rehabilitation Center -https://www.delunahealthrehab.com/ Florida Health Care Association - https://www.fhca.org/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.   Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is dot care for a reason. We care about your care. Visit us at Experience.Care. #seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Dean Fernandez, Executive Director at At Home Hospice. Topics discussed include: - Dean's connection and passion for hospice care, inspired by family experiences. - The focus of hospice on living, and empowering patients and families to have control over their end-of-life experience. - Touching and meaningful experiences in hospice care, including fulfilling patients' last wishes and connecting with loved ones and pets. - The importance of effective admissions, understanding patients' goals and providing personalized care. - Characteristics of the hospice team: compassionate, collaborative, mission-driven, patient-centric. - Challenges in hospice care, including compliance issues and emotional impact. - The evolving nature of healthcare and the constant need to adapt to changes and new opportunities. - Dedication to a career in hospice and palliative care as a meaningful legacy for the community. - Coping with the emotional challenges of working in end-of-life care and finding support from loved ones. Resources mentioned: Dean Fernandez - https://www.linkedin.com/in/dean-fernandez-782951a0/ At Home Hospice - https://lhcgroup.com/locations/at-home-hospice/ We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community. Sponsored by Experience.Care This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. Your profitability is our priority and your compliance, our cause. Since 1969. Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.  #seniorliving #longtermcare #seniors #seniorcare