Hospitality Hangout

In this insightful episode of "Rock My Restaurant," host Paul Barron interviews Jim Balis of CapitalSpring about the evolving restaurant investment landscape. Balis shares CapitalSpring's approach to investing in restaurants, revealing they look for concepts with 15%+ store-level margins and 20%+ ROI. He discusses valuation multiples in today's "moderate" market, when founders should consider taking capital, exit strategies for brands, and his optimism about "fast casual 3.0" concepts that deliver elevated dining experiences without full service.~This episode is sponsored by: Gusto → https://gusto.pxf.io/PBN ~#1 rated HR platform for payroll, benefits, and moreWith Gusto's easy-to-use platform, you can empower your people and push your business forward. See why over 400,000 businesses choose Gusto.RestaurantInvestment #FastCasual3 #RestaurantGrowthGet Your Podcast Now! Are you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. Take the next step in your industry leadership journey – visit https://www.savor.fm/Capital & Advisory: Are you a fast-casual restaurant startup or a technology innovator in the food service industry? Don't miss out on the opportunity to tap into decades of expertise. Reach out to Savor Capital & Advisory now to explore how their seasoned professionals can propel your business forward. Discover if you're eligible to leverage our unparalleled knowledge in food service branding and technology and take your venture to new heights.Don't wait – amplify your voice or supercharge your startup's growth today with Savor's ecosystem of industry-leading platforms and advisory services. Visit https://www.savor.fm/capital-advisory

In this eye-opening interview, restaurant marketing innovator Shawn P. Walchef reveals why traditional advertising is dead and how restaurants must adapt in 2025. The founder of Cali BBQ Media shares his groundbreaking "Be the Show, Not the Commercial" philosophy, explaining how any restaurant can build a powerful digital presence through authentic storytelling. From live streaming kitchen preparations to building genuine community connections, Walchef provides actionable insights on transforming your restaurant into a media powerhouse, regardless of your location or technical expertise.RestaurantMarketing #FoodContent #DigitalStorytellingAre you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. ➡ Visit www.savor.fmFollow on X: Savor_fm

In this eye-opening interview, restaurant industry expert Fred LeFranc reveals how leadership is dramatically evolving in 2025. From the rise of AI and automation changing management tasks, to the emergence of fractional C-suite roles, and the shift away from traditional hierarchical leadership models, LeFranc breaks down what successful restaurant leaders need to focus on now. He explains why human skills like emotional intelligence and self-awareness are becoming more crucial than ever, while sharing insights on how younger generations are reshaping workplace culture. Whether you're a current leader or aspiring to be one, this conversation offers essential perspectives on balancing technology with human elements in modern restaurant leadership.RestaurantLeadership #FutureOfHospitality #RestaurantIndustry

In this insightful episode of Rock My Restaurant, industry veteran Vaughan Dugan shares his predictions for the restaurant industry in 2025. From the evolution of customer loyalty programs to the surprising surge in gift card sales, Dugan explores how operators can adapt to changing consumer behaviors. The discussion covers essential advice for restaurant startups, the importance of building genuine community connections, and emerging opportunities in real-time social commerce for hospitality businesses.RestaurantIndustry #FoodService #HospitalityBusiness

The restaurant industry is on the brink of a technological transformation that goes beyond mere efficiency, focusing on using innovative technologies like AI and augmented reality to create more meaningful, engaging, and career-driven workplace experiences. By implementing smart tools that provide real-time coaching, personalized career insights, and recognition systems, restaurants can address high turnover rates and empower employees to see their jobs as genuine career opportunities rather than temporary positions.#RestaurantInnovation #EmployeeTech #FutureOfWorkRestaurantInnovation #EmployeeTech #FutureOfWork

A deep dive into the evolving restaurant industry landscape, exploring how innovative brands like Crave Worthy are adapting to Gen Z preferences through international cuisine, digital marketing strategies, cross-brand loyalty, and authentic brand storytelling.Guest: Gregg Majewski of Crave Worthy Brands#RestaurantInnovation #FoodTrends #GenZMarketing

As Gen Z reshapes the restaurant industry, understanding their distinct dining preferences for interactive, tech-integrated experiences is crucial. Restaurants should offer customizable meals, shareable snacks, and strategic social media presence to attract this influential demographic.Guest: Troy Hooper | CEO of Hot Palette America

Industry experts Alejandro Marin Vidal and Shelly Ruple discuss how restaurants can revolutionize their customer engagement through gaming, web3, and innovative loyalty programs on the "Rock My Restaurant" podcast. Drawing from his experience at Activision, Marin Vidal emphasizes how modern consumers seek varied experiences and dopamine-driven entertainment, suggesting that restaurants should adopt collaborative loyalty programs—a "NATO of loyalty"—rather than maintaining isolated systems. While the industry has traditionally resisted centralized loyalty programs, the experts argue that emerging technologies like AR/VR and blockchain present unprecedented opportunities for creating immersive dining experiences and strengthening customer connections through shared resources and data.FutureOfDining #RestaurantTech #LoyaltyInnovation

"Rock My Restaurant" recently discussed the growing integration of gaming and web3 technologies into the restaurant industry. Hosts Paul Barron and Shelley Rupel explored the opportunities for brands to reach younger consumers through gaming platforms and loyalty programs.Barron highlighted data showing the massive growth of e-sports and brand partnerships, with major chains like Burger King, Chipotle, and McDonald's increasingly active in this space. Rupel noted that smaller restaurant brands are also looking to leverage gaming integrations, but often need technology platforms like Devour to enable cost-effective activations.A key focus was the role of gamification and loyalty. Rupel explained that points-based programs are less engaging than missions, quests, and dynamic rewards tied to user activity. Brands are exploring ways to blend social media, in-app actions, and blockchain-backed digital assets to create more immersive loyalty experiences.The discussion also touched on the evolution of augmented reality and the potential impact of devices like Meta's new Quest 3 headset. Barron argued this could be a "ready player one" moment, with AR enabling new modes of productivity, gaming, and spatial computing that brands will need to consider.Overall, the podcast emphasized that the restaurant industry must adapt to the growing influence of gaming, web3, and emergent technologies to stay relevant with younger consumers. Brands that can authentically integrate these elements into the customer experience will be best positioned for the future.

Forbes is pioneering Web3 integration in legacy media through its Forbes Legacy Pass program, a soulbound NFT initiative led by VP of Web3 Mani Patel, offering valuable insights for the restaurant industry's digital evolution. By establishing a dedicated blockchain department and creating an exclusive, application-based digital membership system, Forbes demonstrates how traditional businesses can embrace Web3 technology while maintaining brand value and community engagement - a model particularly relevant for fine dining establishments looking to enhance their premium experiences with digital collectibles and blockchain-based features.Web3Innovation #FutureOfDining #DigitalTransformation

The restaurant industry is undergoing a digital revolution, as discussed in a recent "Rock My Restaurant" podcast featuring Feifei Hu, Paul Barron, and Shelly Rupel. Key trends include authentic community engagement, especially in gaming spaces, balancing appeal across demographics, and leveraging AI and automation for operational efficiency. Emerging technologies like autonomous vehicles and drone delivery are set to reshape food services. The industry faces challenges in adopting these innovations while maintaining brand authenticity, emphasizing the need for leaders who can navigate both current and future digital landscapes to ensure success in this evolving market.RestaurantTech #DigitalDining #FutureOfFood

Web3 gaming is emerging as a powerful new frontier for restaurant brand engagement and customer loyalty. In a recent "Rock My Restaurant" podcast episode, industry experts discussed how integrating loyalty programs into gaming experiences, creating comprehensive brand ecosystems, and leveraging storytelling can revolutionize how restaurants connect with customers. Companies like Wagmi Games and Devour are pioneering innovative approaches, such as NFT characters and in-game promotions, while advancements in AR and VR technology promise to further blur the lines between physical dining and digital experiences. This convergence of gaming, loyalty, and immersive technology offers restaurants unprecedented opportunities to create engaging, interactive experiences for their customers.

The restaurant industry is exploring Web3 technologies like blockchain and digital collectibles, as discussed on the "Rock My Restaurant" podcast. Beezie's platform for digital twins of physical collectibles was highlighted, along with the potential for blockchain in loyalty programs, marketing, and e-commerce. While adoption is still in early stages, there's growing interest among restaurant brands in leveraging Web3 for brand extension, community building, and unique digital experiences. Education and focus on tangible benefits are key to driving adoption in the industry.#Web3Restaurants #BlockchainLoyalty #DigitalCollectibles

The restaurant industry is grappling with a significant shift in consumer behavior, particularly among Generation Z, as traditional loyalty programs and marketing strategies lose effectiveness. The "Rock My Restaurant" podcast discusses how emerging technologies like blockchain, AI, and AR/VR, along with gaming integrations, could revolutionize brand engagement and loyalty for younger consumers. While some major brands are experimenting with these approaches, many restaurant executives remain hesitant. The hosts emphasize the need for authenticity, personalization, and emotional connections in loyalty programs, suggesting that brands must adapt to create more engaging, community-driven experiences to remain relevant to Gen Z consumers.FutureOfLoyalty #GenZMarketing #RestaurantTech

In this episode of Rocky My Restaurant, Freebirds World Burrito CEO Alex Eagle shares his insights on building a successful fresh-mex brand in the highly competitive fast-casual sector. He discusses the importance of differentiating through a unique brand identity, high-quality ingredients, and customizable options to cater to customer tastes. Eagle also emphasizes the need to adapt to evolving customer preferences, such as offering online ordering and curbside pickup, while maintaining consistent quality and service to foster customer loyalty and create a memorable dining experience - key strategies for sustaining a brand in the modern restaurant industry.

In this episode of Rock My Restaurant, host Paul Barron and Tammy Billings sit down with Brandy Blackwell, the VP of Marketing for Another Broken Egg Cafe. The trio delves into women's growing presence and success in foodservice, highlighting the increasing number of women taking on leadership roles within the industry.The conversation reveals that women have made significant strides in VP and CXO roles across various sectors, with the fast casual industry experiencing the most notable growth. The year-over-year increase in these positions for women in fast casual has reached an impressive 6%, marking the most significant rise in the past decade.Brandy shares her insights on the hospitality sector's challenges, particularly the declining restaurant visits in 2024. The discussion focuses on potential solutions to address this issue and revitalize the industry. Drawing from their extensive experience, Paul, Tammy, and Brandy reveal three key secrets for brands looking to boost their daypart sales and engage consumers in innovative ways.Throughout the episode, Paul, Tammy, and Brandy explore the restaurant industry's evolving challenges in hospitality. The trio of experts unveils three crucial secrets that can help businesses improve guest satisfaction and construct a resilient, bullet-proof brand. By implementing these strategies, restaurants can navigate the industry's ever-changing landscape and emerge stronger than ever.Don't miss this thought-provoking and informative episode of Rock My Restaurant, as Paul Barron, Tammy Billings, and Brandy Blackwell share their expertise and offer a fresh perspective on the future of foodservice and the rising influence of women in the industry.

In this episode of The Rock My Restaurant Podcast, hosts Paul Barron and Tammy Billings are joined by special guest Alexia Penna, a seasoned multi-brand and multi-segment marketer from Eureka! Restaurants. Together, they delve into the restaurant industry's pressing issues and explore innovative strategies to overcome challenges and drive success.Alexia shares her unique perspective on the current wage and employment crunch, offering valuable insights into navigating this complex issue. The discussion then shifts to the power of technology, particularly loyalty systems, and how restaurants can leverage these tools to enhance customer engagement and retention.Multi-brand Marketing is a strategic approach that can offer numerous benefits to businesses looking to expand their reach, target diverse customer segments, and drive growth. By leveraging the power of multiple brands, companies can tap into new markets, increase their market share, and build a more substantial, more resilient business. Let's explore some of the critical advantages of multi-brand marketing and how it can help companies to thrive.Targeting diverse customer segments: One of the primary benefits of multi-brand marketing is the ability to appeal to different customer segments. By creating separate brands, each with a unique identity, positioning, and target audience, businesses can effectively cater to the specific needs and preferences of various consumer groups. This allows companies to expand their customer base and capture a larger market share.Increased market share: By introducing multiple brands, businesses can occupy a more significant portion of the market and reduce the impact of competitors. Each brand can carve out its niche, attracting a specific set of customers and building loyalty within that segment. As a result, the company can capture a greater market share, leading to increased revenue and profitability.Cross-promotion opportunities: Multi-brand marketing allows businesses to leverage the strengths of each brand to support the others. Through strategic cross-promotion initiatives, companies can encourage customers of one brand to try the products or services of another. This not only increases brand exposure but also fosters a sense of trust and loyalty among customers, as they associate the positive experiences of one brand with others under the same corporate umbrella.Enhanced brand equity: By building a portfolio of strong, recognizable brands, businesses can enhance their overall brand equity. Each successful brand contributes to the reputation and value of the parent company, creating a halo effect that benefits all the brands under its umbrella. This increased brand equity can lead to higher customer loyalty, better partnerships, and more attractive investment opportunities.Social Media Importance Still?The conversation also explores social media's dynamic world and online personalities' growing influence. Alexia reveals how Eureka! Restaurants harness the power of influencers to expand their reach and connect with new audiences.Looking towards the future, the podcast covers exciting opportunities in expanding dining sectors and the launch of new fine dining brands. Alexia provides a glimpse into Eureka! Restaurants' plans and shares her thoughts on the restaurant industry's evolving landscape.This episode is a must-listen for restaurant owners, managers, and marketers seeking to stay ahead of the curve in branding, marketing, and technology. Join Paul, Tammy, and Alexia as they serve up actionable insights to help you rock your restaurant!

In this episode of Rock My Restaurant, Paul and Tammy are joined by Bloomberg's renowned restaurant analyst Michael Halen. Together, they examine the current state of the restaurant industry and explore the potential obstacles that lie ahead.Despite the consumer sentiment survey trending upward, the trio discusses how this metric may not accurately reflect diners' true sentiment. Michael shares his expert analysis on why traditional sentiment indicators might be misleading in today's complex economic landscape.The conversation then shifts to the pressing issues of technology and labor, two critical factors that could pose significant challenges for restaurants in the coming year. Michael provides valuable insights into these areas' latest trends and developments, helping listeners understand how they might impact the industry's operations and bottom line.As the discussion progresses, the group tackles the burning question on everyone's mind: Will the persistent economic pressures on consumers continue to drive a decline in restaurant visits? Michael draws upon his extensive research and data to offer a balanced perspective, considering various scenarios and potential mitigating factors.Throughout the episode, Paul, Tammy, and Michael engage in thought-provoking discussions, sharing their unique perspectives and experiences to provide a well-rounded view of the challenges facing the restaurant industry in 2024. Listeners can expect to gain valuable insights and actionable strategies to help navigate the ever-changing landscape.Don't miss this informative episode of Rock My Restaurant, where industry experts come together to dissect the most pressing issues and equip listeners with the knowledge they need to stay ahead of the curve.

In a recent episode of "Rock My Restaurant," a thought-provoking podcast hosted by Paul Barron and Tammy Billings, the spotlight was turned towards the innovative intersection of brand and technology within the restaurant industry. The episode featured insightful discussions with executives from Dog Haus, a fast casual pioneer based in Los Angeles, known for its creative approach to Dogs and Burgers and rapid multi-brand growth. Key takeaways from their conversation, focusing on the role of technology in brand expansion, the evolution of loyalty systems, and the technological advancements poised to revolutionize restaurant sales in the future.Multi-brand Growth and Technological SynergyThe executives from Dog Haus discussed a compelling vision for leveraging technology to fuel the growth of multiple brands under one umbrella. The conversation revealed how Dog Haus is not just a restaurant; it's a testament to the power of brand scalability and technological integration.Subscribe nowKey Insights:Strategic Use of Technology: Dog Haus utilizes cutting-edge technology to streamline operations, enhance customer experiences, and manage multiple brands efficiently.Brand Expansion: Technology enables Dog Haus to rapidly expand its brand portfolio, making it easier to test new concepts and scale successful ones.Loyalty Systems of the FutureMuch of the discussion was dedicated to the future of loyalty systems. In an era where customer engagement is paramount, Dog Haus executives shared their vision for innovative loyalty programs beyond traditional point-based systems.Future Trends:Personalization: Advanced data analytics will allow for highly personalized loyalty programs, offering rewards and experiences tailored to individual preferences.Integration with Lifestyle: Loyalty programs will become more integrated with customers' daily lives, offering benefits beyond the restaurant's doors.Technological Advancements Driving Restaurant SalesThe conversation also ventured into speculative territory, discussing the technological advancements expected to drive future restaurant sales. The Dog Haus executives underscore the transformative potential of technology in the restaurant industry. As brands like Dog Haus continue to innovate and adapt, the future of dining looks delicious and digitally dynamic.

In this episode, Paul Barron and Tammy Billings are joined by Chris Demery, the CTO of Blaze Pizza, a rapidly expanding fast-casual brand known for its focus on guest experience and innovative technology. The conversation dives deep into the strategies and insights behind building a stellar executive team to steer the company through its fast-paced growth. The discussion unfolds around three core areas:Building a Start Executive Team:The importance of assembling a team that combines expertise in foodservice with technology and innovation.Strategies for attracting top talent in a competitive landscape.Engaging Gen Z Customers:Understanding the unique preferences and values of the Gen Z demographic.Tailoring marketing and product offerings to meet the demands of this growing customer base.Growth in the Fast-Casual Pizza Segment:Analyzing the crowded market and identifying opportunities for differentiation.Leveraging technology and guest experience as key drivers for growth and brand loyalty.Visit savor.fm for more podcasts

In this episode of Rock My Restaurant, we delve into the world of Web3 marketing with a fascinating case study: Glenlivet's recent foray into NFTs and AI.As the spirits industry experiences a slowdown, we explore how innovative brands adapt and push boundaries.Join us as we explore:How Glenlivet is leveraging cutting-edge technology to market their 50-year-old whiskey collection in a competitive and saturated market.The benefits and potential of Web3 marketing for brands, including:Enhanced brand storytelling and engagement.Reaching new and tech-savvy audiences.Creating unique and ownable experiences.Who exactly is the target audience for these Web3 initiatives?The innovative use of smart contracts in this campaign and their potential for the future of brand IP extensions.We'll also discuss:The current state of the spirits industry and how the slowdown is impacting marketing strategies.Why brands like Glenlivet are increasingly turning to Web3 to innovate and stay ahead of the curve.The potential challenges and considerations for brands entering the Web3 space.Whether you're a restaurateur, marketer, or simply curious about the intersection of technology and brand building, this episode is packed with valuable insights and thought-provoking discussions.Please tune in and discover how Web3 is shaking up the marketing landscape and what it means for the future of brands like Glenlivet and, potentially, your restaurant!

In this episode of Rock My Restaurant, Paul Barron and Tammy Billings co-host the visionary Geoff Alexander and his journey with Wow Bao, which has embarked on a transformative journey that redefined how diners interacted with restaurants. Wow Bao emerged as a trailblazer in the culinary world through a strategic blend of technology integration, and next gen technology.Embracing Technological AdvancementsAlexander recognized the potential of technology to enhance the dining experience and wasted no time in implementing groundbreaking solutions. Wow Bao became synonymous with convenience by introducing mobile and desktop ordering systems. This move empowered customers to place orders seamlessly, catering to the evolving preferences of modern consumers.Moreover, Wow Bao's adoption of self-ordering kiosks revolutionized the traditional dining model, offering patrons a streamlined and efficient way to customize their orders. This innovation improved operational efficiency and enhanced customer satisfaction by reducing wait times and minimizing errors.Pioneering Loyalty Programs and Delivery ServicesIn addition to technological advancements, Alexander spearheaded the development of a mobile gift card and loyalty program, fostering a sense of loyalty and engagement among customers. Wow, Bao effectively incentivized repeat business by leveraging digital platforms and fostering deeper connections with its patrons.Integration with Devours Web3 Solution has assisted in the overall strategy development of Alexander and how his brand could be on the pioneer trail and separated from other emerging brands.Venturing into the Web3 SpaceWow Bao remains at the forefront of innovation as technology evolves, embracing emerging trends to stay ahead of the curve. Alexander's visionary approach has led Wow Bao to explore brand integrations with Web3 Loyalty platforms, tapping into the potential of blockchain technology to enhance customer engagement and loyalty.Moreover, Wow Bao's creation of digital brand IP in the Web3 space represents a strategic move to forge deeper connections with the Gen Z consumer demographic. By leveraging Web3 technology's immersive capabilities, Wow Bao aims to create unique and memorable experiences that resonate with the digital-native generation.Don't miss this episode, and subscribe for the full breakdown!For More Web3 Topics visit these additional videos for a full breakdown.Savor.fm is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

In this episode of the Rock My Restaurant Podcast, we had the pleasure of interviewing Aaron Noveshen, the CEO of Starbird Chicken. His brand is rapidly growing and is taking the foodservice industry by storm. In this interview, we explored the secrets behind their remarkable growth and whether technology can keep pace with their ambitious expansion plans.The Starbirds Success Story: Starbird Chicken has become a household name in the fast casual sector, known for its delectable chicken offerings and unique dining experiences. With a focus on quality, innovation, and customer satisfaction, the chain has achieved remarkable success in a relatively short period. But what's the secret sauce behind their meteoric rise?The Technology Behind the Growth: As Starbird Chicken looks to expand even further in 2024, the question arises: can technology keep pace with its ambitions? Let's examine some of how technology is playing a crucial role in Starbirds' growth:Digital Ordering and Delivery: Starbird Chicken leverages advanced mobile apps and online ordering platforms to cater to the digital-savvy consumer. This enhances convenience and allows for data collection and analysis to tailor offerings to customer preferences.We discussed many insights into how Starbirds has become the best guest sentiment brand in the chicken category.Strategies setting them apart in the digital spaceConsumer pushback on Price in the restaurant businessTech challenges facing the industryWhat are the best marketing tactics for next-gen consumersDon't miss the entire podcast!

In this episode, Paul Barron and Paul Molinari shed light on one of the most successful loyalty programs to date. Surprisingly, it's not from a major brand or a fast-casual giant; instead, it's a new brand that's shaking things up with innovative approaches. Moreover, we'll explore the triumph of Starbucks' Odyssey and discuss the potential integration of Web3 strategies by McDonald's in gamification, consumer loyalty, and brand IP.The New Paradigm in Foodservice Loyalty: Traditionally, foodservice loyalty programs have been dominated by industry giants, but times are changing. A new wave of innovators is challenging the status quo. The success story discussed in this episode exemplifies how fresh ideas can disrupt the norm.Loyalty Program Unveiled: In this episode, we uncover the details of a loyalty program that has taken the foodservice industry by storm. This program's unique approach and fresh perspective on engaging consumers have garnered remarkable success. It serves as a testament to the fact that in the world of loyalty, innovation knows no bounds.Starbucks Odyssey: A Case Study in Excellence: Starbucks has long been a trailblazer in the foodservice industry, and their Odyssey loyalty program is no exception. We'll delve into the strategies that have made Starbucks a leader in consumer loyalty and how it continues to set the bar for others to follow.McDonald's and Web3: A Glimpse into the Future: Web3 technologies are reshaping industries across the board, and foodservice is no exception. We'll explore how McDonald's, a global fast-food giant, could leverage Web3 strategies in gamification, consumer loyalty, and brand intellectual property (IP). This forward-thinking approach could revolutionize the way McDonald's interacts with its customers and strengthens its brand.Next Generation Brand IP The utilization of NFTs and blockchain technology in the context of next-generation brand intellectual property (IP) opens up new avenues for brands to explore IP in ways previously unattainable, thanks to the incorporation of Smart Contracts.Predictions for the FutureBased on historical analysis and current trends, we provide some predictions for the future of foodservice loyalty programs. Will more disruptors like the brand discussed in this episode emerge, challenging the established players? Will Web3 technologies become a standard tool for enhancing consumer engagement and loyalty?

In this episode, we talk with Josh Halpern, the CEO of Big Chicken, who has proven to be a visionary leader with a knack for navigating the unique challenges of leading a brand associated with a celebrity owner. Here are some key areas where Josh Halpern's leadership shines:Podcast Rundown - A Don't Miss Episode!Celebrity Branding Done Right: Big Chicken's association with a celebrity owner, in this case, the iconic Shaquille O'Neal, is a testament to the power of celebrity branding. However, Josh Halpern's ability to leverage this star power effectively sets him apart. Under his leadership, Big Chicken has relied on the celebrity factor and built a brand that stands on its merits with outstanding leadership by Josh.Listen to more podcasts from Savor.fm~Sponsored by: Devour~For more information about Devour, visit www.devour.ioDevour.io is a platform that helps restaurants create engaging and interactive loyalty programs that leverage the power of gamification. Through features like points, badges, and leaderboards, Devour.io makes dining out more fun and rewarding for customers while providing restaurants with valuable data and insights.

In this captivating episode of the Rock My Restaurant Podcast, our hosts Paul Barron and Paul Molinari sit down with Nicole Tanner, the innovative founder of Swig, to explore the remarkable journey behind creating a viral restaurant brand. Swig has taken the fast-casual restaurant sector by storm, but it's not your typical food establishment. Nicole has steered Swig towards a unique path, one centered around creative beverages that cater to an entirely new demographic of consumers.#fastcasual #restaurants #marketing #branding #SwigDrinks #rockmyrestaurantListen to more podcasts from Savor.fm~Sponsored by: Devour~For more information about Devour, visit www.devour.ioDevour.io is a platform that helps restaurants create engaging and interactive loyalty programs that leverage the power of gamification. Through features like points, badges, and leaderboards, Devour.io makes dining out more fun and rewarding for customers while providing restaurants with valuable data and insights.

In this podcast, we get to talk with Jeremy Theisen, the CDO of Craveworthy Brands, a Multi-brand restaurant operator, who is at the forefront of this revolution, capitalizing on the growing consumer demand for diverse dining experiences. In this podcast, we will explore the phenomenon of Craveworthy Brands and their focus on growth in the fast-casual segment.We explore the array of brands and what makes them work in a new landscape of fast-casual.The Podcast Rundown and What We DiscussConsumer Growth in Fast Casual: Fast casual dining has witnessed a remarkable surge in popularity in recent years. This growth can be attributed to various factors, including changing consumer preferences and shifting towards healthier, more customizable dining options. The fast-casual experience combines the speed of traditional fast-food chains with the quality and customization of casual dining restaurants.Millennials and Multi-Brands: Millennials, the largest generation in the workforce today, have played a pivotal role in shaping the fast-casual dining landscape. They are a demographic known for their adventurous palate and desire for diverse culinary experiences. Multi-brand restaurant operators have tapped into this market by offering a range of cuisines and concepts under one roof.These operators understand that to connect with Millennials, they must offer food and an experience. From artisanal burgers to gourmet tacos, they provide a curated menu that appeals to a generation constantly seeking new flavors and Instagram-worthy moments. By blending innovation with tradition, these brands have established themselves as culinary destinations for Millennials.The Challenge of Reduced Brand Loyalty: One of the fascinating aspects of the fast-casual segment is the reduced brand loyalty among consumers is growing in this segment more than QSR. Unlike the traditional fast-food giants, where customers often have longstanding loyalty, fast casual diners are more likely to explore various options. This trend presents both opportunities and challenges for multi-brand operators.Listen to more podcasts from Savor.fm~Sponsored by: Devour~For more information about Devour, visit www.devour.ioDevour.io is a platform that helps restaurants create engaging and interactive loyalty programs that leverage the power of gamification. Through features like points, badges, and leaderboards, Devour.io makes dining out more fun and rewarding for customers while providing restaurants with valuable data and insights.

In the competitive restaurant industry, standing out is no easy feat. But for some breakout brands, the secret to success lies in unexpected places. In this episode, we dive into the tactics and ideas that restaurants could embrace in the next generation of technology adoption with Shelly Rupel CEO and Founder at Devour.io, a company on a mission to revolutionize restaurant loyalty programs through gamification.The Podcast RundownGaming Culture and why it matters to restaurantsNext-Gen Consumer Adoption TrendsBreaking down the McDonald's Loyalty Program SuccessIntroducing the Solana Saga Phenomenon and how hardware could related to rewards from restaurants for your best customersListen to more podcasts from Savor.fmFor More Information about Devour, visit www.devour.ioDevour.io is a platform that helps restaurants create engaging and interactive loyalty programs that leverage the power of gamification. Through features like points, badges, and leaderboards, Devour.io makes dining out more fun and rewarding for customers while providing restaurants with valuable data and insights.

In today's show, Paul Barron and Paul Molinari break down the insight of evangelists vs influencers and why this can make a difference in your restaurant.We have a special guest, Wayne Mullins, author of the book Full Circle Marketing. Wayne is here to talk about how restaurants can turn customers into brand evangelists versus just influencers.Wayne's book dives deep into the natural laws and psychology behind how a customer transitions into a raving fan who voluntarily markets your restaurant. As Wayne explains, strategic ways exist to create this customer journey that tap into fundamental human behaviors.The Differences That MatterA key difference Wayne outlines is that influencers may temporarily boost awareness, but evangelists organically spread positive word-of-mouth about your restaurant for the long term. This leads to sustainable growth versus short-term hype.Some exciting tactics Wayne has seen work include surprise and delight rewards programs and referral campaigns. These encourage customers to share their exceptional experiences. Personalizing interactions and getting to know your regulars pays off tremendously.Wayne notes that restaurants and hospitality businesses generally have great potential to create these evangelists. Touchpoints can be designed to excite, engage, and convert customers into fans by focusing on the entire customer journey from booking to follow-up.Don't Miss This Episode!I'd highly recommend listening to the whole discussion as Wayne and our hosts dive deep into more examples of companies getting this right. The key takeaway is that designing intentional customer experiences creates that vital emotional connection that makes someone go from satisfied to loyal brand champion. That's the key to sustainable success.Sponsored by: DevourReimagine Food Experiences With Devour!Venture into the unexplored realms of gaming, esports, entertainment, and the metaverse with Devour, your guide to a revolutionary food ordering and experience.Leveraging AI, web3, and cutting-edge technology, we're crafting tokenized campaigns, creator tools, and social apps to fuel brand engagement with Gen Z and beyond.

Todays Guest: Caprice Kidgren - Caprice's most notable achievement was her groundbreaking approach to Urbane Cafe's loyalty program. With her strategic insight, she revolutionized the program by introducing non-discount rewards.In today's episode Paul Molinari of Devour.io and Paul Barron break down some key brand features when it comes to loyalty and app-based engagement. One key aspect gaining traction is using mobile apps to foster customer loyalty. Urbane Cafe, a Savor.fm Top 100 Fast Casual brand, has successfully harnessed the power of technology to build a loyalty-based brand, one app download at a time.The Digital Transformation of DiningUrbane Cafe, known for its delicious sandwiches and salads, recognized early on that the future of foodservice lies in creating seamless and convenient customer dining experiences. To stay ahead in the competitive restaurant industry, they embarked on a digital transformation journey by introducing their mobile app.Urbane Cafe's Loyalty App GrowthUrbane Cafe's loyalty app has been nothing short of a success story. Since its launch, the app has experienced remarkable growth, with tens of thousands of downloads and a rapidly expanding user base. This growth can be attributed to several key factors:Rewarding Loyalty: Urbane Cafe's app offers a compelling rewards program that encourages customers to download and use the app regularly. Points are earned with each purchase and can be redeemed for discounts and free items, creating a sense of value for users.Exclusive Offers: The app provides users access to exclusive promotions and offers not available through other channels. This exclusivity entices customers to engage with the app and return to Urbane Cafe.User-Friendly Interface: Urbane Cafe's app boasts a user-friendly interface that makes ordering quick and hassle-free. Customers can easily browse the menu, customize their orders, and pay securely, all within a few taps on their smartphones.Personalization: Personalization is crucial in the age of AI and data analytics. Urbane Cafe uses AI algorithms to analyze customer preferences and recommend menu items tailored to individual tastes. This personalized touch keeps customers engaged and satisfied.Engagement Strategies: Urbane Cafe actively engages with app users through push notifications, informing them about special promotions, new menu items, and upcoming events. This consistent engagement helps maintain customer interest and loyalty.Sponsored by:Urbane Cafe's Ranking in the Top 100 Fast Casual BrandsIn an exciting development, Urbane Cafe has recently achieved recognition for its commitment to excellence and innovation. The restaurant chain has earned a coveted spot in the Top 100 Fast Casual Brands list, as curated by Savor.fm. This prestigious ranking underscores Urbane Cafe's dedication to providing exceptional dining experiences through its loyalty app and tech-savvy approach.Urbane Cafe's journey from a traditional restaurant chain to a tech-savvy brand showcases the power of embracing technology, fostering customer loyalty, and using data analysis to drive growth. With each app download, Urbane Cafe takes a step closer to a brighter, more innovative future for the foodservice industry.

In today's Rock My Restaurant episode, we take a deep dive into Voice Tech and the future of how it will affect the foodservice and marketing space. Our Guest is Ben Bellettini of Sound Hound. Ben has over a decade of experience working in restaurant technology with expertise in strategic leadership roles at Yelp and Postmates. His expertise lies in helping restaurants leverage groundbreaking technology to evolve and improve customer interactions.Voice Tech in Customer Service:Improved Customer Support:Voice assistants and chatbots equipped with natural language processing (NLP) can immediately assist customers, addressing queries and resolving issues efficiently.Historical data analysis reveals that companies implementing voice-driven customer support have seen a significant reduction in response times and increased customer satisfaction.Personalized Recommendations:Voice recognition can identify customers based on their voice patterns, enabling businesses to offer personalized product or service recommendations.This personalization has historically led to higher conversion rates and increased sales revenue.24/7 Availability:Voice technology allows businesses to offer round-the-clock customer support, reducing the need for human agents during off-hours.Historical data indicates that this increased availability has led to higher customer retention rates and enhanced brand loyalty.Voice Tech in Marketing and Engagement:Voice-Activated Marketing Campaigns:Voice-assisted devices can engage customers through interactive marketing campaigns, quizzes, and games.Analyzing past campaigns, we've seen higher engagement and brand recall among users interacting with voice-driven content.Enhanced User Experience:Voice commands simplify the user experience, making it easier for customers to access information, purchase, and interact with brands.Historical data shows that businesses offering voice-optimized experiences have seen increased customer engagement and reduced bounce rates on their websites and apps.Voice-Enabled Content:Voice technology enables audio content creation, such as podcasts and voice search optimization for websites.Analysis of voice-enabled content indicated a growing audience and extended reach, providing opportunities for businesses to connect with new customers.Voice Tech in Training:Interactive Learning:Voice-driven training modules and virtual assistants can offer employees interactive and personalized learning experiences.Historical analysis suggests this approach results in faster skill development and increased knowledge retention.Real-time Feedback:Voice technology can provide real-time feedback to learners, helping them improve their skills and performance.Past data shows that employees who receive instant voice-guided feedback are more likely to excel in their roles.Accessibility:Voice-based training is inclusive and accessible to individuals with different learning abilities.Examining previous instances, we've found that this inclusivity has led to a more diverse and skilled workforce.Voice technology is poised to reshape customer service, marketing, engagement, and training profoundly. By leveraging the power of voice-driven solutions, businesses can enhance customer satisfaction, increase engagement, and empower their employees. Historical analysis demonstrates the promising potential of voice tech, making it a key focus for companies looking to stay ahead in the ever-evolving world of technology-forward media.

In today's podcast, we focus on three key areas of loyalty and frequency and some example from some brands you might recognize, like Nike, and Starbucks and the idea of how Mcdonald's could be approaching an entirely new way of connecting with consumers in the future. In an increasingly digital world, brands are constantly seeking innovative ways to engage with their customers and foster loyalty. While self-directed technology has emerged as a promising tool for achieving these goals, its implementation has also raised concerns about data privacy and control. Web3-based loyalty systems, with their emphasis on decentralized data ownership and enhanced user control, offer a potential solution to these concerns while also opening up new avenues for brand engagement.Get the full case study on our Substack.Visit www.savor.fm for more podcasts like thisFollow on X: Savor_fm

Welcome Baaaaaaack - Rock My Restaurant is a reprint of our longest-running podcast next to The Restaurant Report, all focused on Restaurant Branding, Marketing, and the technology shift driving it. Time to Break Your Brain!Next-gen consumers use tech, social, and Web3 to discover and purchase new brands. Here are a few examples:Social commerce: Next-gen consumers increasingly discover and purchase products through social media platforms like TikTok and Instagram. These platforms offer a variety of features that make it easy for consumers to shop, such as in-app shopping carts and product tags. Additionally, social media platforms allow consumers to see recommendations from their friends and followers, which can help them to discover new brands.Live shopping: Live shopping events, where brands partner with influencers to sell products in real-time, are becoming popular among next-gen consumers. Live shopping events offer several advantages, such as the ability to ask questions and interact with the influencer in real-time. Additionally, live shopping events often offer exclusive discounts and promotions, which can make them even more appealing to next-gen consumers.Web3: Web3 technologies like NFTs and the metaverse create new opportunities for brands to connect with next-gen consumers. For example, brands can create and sell NFTs that give consumers access to exclusive products or experiences. Additionally, brands can partner with metaverse platforms to create virtual stores and customer experiences.FORMERLY HOSPITALITY HANGOUTFor more great content from this podcast and others - visit https://www.savor.fm/About SavorFM - As the largest podcast network in restaurant & hospitality - producing podcasts since 2007 with over 8,000 episodes across our network. SocialX: https://twitter.com/savor_fm>>Get on the showEmail producer at revernetworks.com