Badass Dental BossLady Podcast

Welcome back to the Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich, where we dive deep into the dynamic world of dental practice management.  In this installment, we explore the impact of coaching, the pitfalls in dental practice ownership, and the invaluable benefits that come with strategic guidance. I'll unravel the secrets behind effective goal-setting, the power of accountability, and the art of infusing joy into your professional life. Get ready to discover two common mistakes most dentists make and gain actionable strategies to course correct. Plus, I will be unveiling my latest program, a group coaching The Dental Boss Lady Live Mastermind!

And we are back! Welcome to the Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich, where we dive deep into the dynamic world of dental practice management. I'm thrilled to share with you an episode packed with insights and inspiration to elevate your professional journey. In today's installment, we embark on a journey of personal growth and strategic development. From the power of embracing change to crafting a compelling vision for your practice, we'll explore the nuances that can transform the familiar mediocrity into an arena of unfamiliar excellence. Join me as we navigate through the challenges, celebrate the victories, and uncover the keys to not just surviving but thriving in the ever-evolving landscape of dental care. All this and much more, up next. Show Notes (00:55) Some personal updates (02:57) Recommended books and courses (04:38) New Mastermind for 2024 (05:42) Overcoming resistance to change: The familiar mediocrity vs the unfamiliar excellence (08:43) Needing an outside push of accountability (10:37) Committing to moving forward and being intentional: Vision and mission statement  (16:24) Losing connection to your vision (23:48) Putting yourself out there with your vision (27:20) Why refocusing can give you freedom (32:43) Creating a new direction for my practice (33:40) The different ways of approaching working as a dentist (36:29) How I stay motivated (38:16) Making more money  

Welcome to Episode 66 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about delegation inside your dental practice. We'll discuss the benefits of learning to delegate and how to start. Plus, I'll share four tips on how to make it easier if you've been struggling with delegating inside your practice. All this and much more, up next. Bullet points (01:05) Feedback from the Dental BossLady Leadership Academy (05:50) Why delegation is so important (11:59) How to make delegation easier (12:10) First: Being crystal clear 17:24 se minitraba (19:07) Second: Inspect what you expect (22:29) Third: Change your thinking (24:23) Fourth: Accountability vs Responsibility (29:40) How to start (32:58) The benefits of having a virtual assistant  

Welcome to Episode 65 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about being intentional and the four big areas that every practice owner needs to focus on. We will discuss the importance of setting a clear direction for your practice and truly being intentional about your team. We will also talk about why you should establish clear systems and daily production goals for your practice. All this and much more, up next. (01:08) My experience speaking at the biggest dental conference in Canada (04:00) A book recommendation: Atlas Of The Heart (06:38) Being intentional in practice: Your intention creates your reality (08:00) First: Set a clear direction for your practice (09:30) The victim mentality and limiting beliefs (13:34) Believe it's possible and become the person you need to be (17:12) Second: Be intentional about your team (20:30) Be clear about your expectations (21:58) What do you want your team to bring to the table? (26:48) Third: Be intentional about your systems (29:51) Don't micromanage (33:16) Fourth: Be intentional about your daily production goals (39:50) Recap  

Welcome to Episode 64 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about personal time management. We will discuss why it's important to first have a clear vision and mission, and the best ways to improve your time management skills. We will be sharing how to properly time block, why and how to do a brain dump, plus four extra tips for when you are super busy. All this and much more, up next. Bullet points (00:34) My Invisalign lecture at The Pacific Dental Conference (01:25) Get one free month of the Leadership Academy (01:56) New Masterclass: Tuesdays with Terry (02:34) New Mastermind Program: Dental Boss Lady Virtual Live Mastermind (05:56) Personal time management (07:45) Making sure you set up clear expectations for your team (12:04) First: Pull out a yearly calendar (13:39) Time blocking: Production, planning, personal and learning time (15:47) The importance of self care (18:00) Production vs planning (23:01) Add in planning days (25:58) Second: Do a brain dump and drop each item into one of the four categories (33:10) Taking one extra day off a week (36:28) Third: Two tips for super busy people (41:05) Fourth: Two productivity tools  

Welcome to Episode 63 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to address poor work performance and the steps we follow in our practice. We will start by defining what counts as poor work performance and whether or not you should address it. We will also discuss how to deal with toxic individuals and personality conflicts. All this and much more, up next.

Welcome to Episode 62 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with the current difficulties of managing a dental practice. We will discuss how to minimize downtime inside your practice and focus on what is truly important. We will also touch on how to deal with the pressure of practice and what you can do if you feel that it's not really for you. All this and much more, up next. Bullet points   (02:55) New Masterclass: Tuesdays with Terry (04:41) Dealing with downtime (05:50) You have the power to make changes (19:58) “I don't have time” and focusing on what is truly important (22:19) Changing the story you've telling your self (25:17) Dealing with the pressure of practice: Is it for you? (31:35) Getting through the bad stuff

Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next. Bullet points (01:50) Dental BossLady's new website (02:30) Doing an engagement survey (07:30) A brand new course: How To Talk So Patients Will Listen (08:30) Understanding the difference between customer service and customer experience (09:48) Why patients must motivate themselves (14:34) How to approach the appointment (15:37) Don't make assumptions, ask questions instead (17:37) Don't go into your examinations completely blind (18:39) Creating awareness for your patients: Be a neutral reporter of findings (29:06) Talk your think (33:33) Be on purpose, do everything with intention (35:03) Give the patient room to think (42:22) Listen to your patient

Welcome to Episode 60 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about morning huddles. We will discuss the importance of having an effective morning huddle and how we actually do them at our practice. I will share when and how to start the morning huddle, as well as the specific rules we follow at our dental practice around the huddle. All this and much more, up next. Bullet points (01:01) The importance of having a morning huddle (02:03) Why our production dropped and what we did about it (04:16) How to have an effective morning huddle (06:13) Have an agenda every day (07:17) Focus on what is really important (08:14) When and how to start the morning huddle (11:11) Starting your day with gratitude (13:04) Celebrating the wins from yesterday (16:04) Looking at one of our KPI (16:30) Looking at our daily goal and what's scheduled: Identifying opportunities (23:13) Being proactive: Looking at the next days (25:48) Being proactive: Who are we going to make a raving fan today? (26:34) Talking about our vision and maintaining momentum (30:23) The specific rules around the huddle

Welcome to Episode 59 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to implement new systems inside your practice. We will discuss the importance of the 80-20 rule and what's one of the biggest barriers to successful implementation. Lastly, I will be sharing the five steps you should consider before implementing a new system. All this and much more, up next. Bullet points (02:07) How to implement new systems inside your practice (06:20) The five step guide (06:50) First: Have a strong understanding of why you are implementing a new system. What problem is this system going to solve? (11:55) Second: Identify your allies. Who does this impact? (13:48) Third: Understand and be clear on why implementing this new system connects to your vision and mission (18:14) Talk to your team about it: Be clear and set expectations (22:59 ) Fourth: Design your system (23:05) Fifth: Think like your team (26:58) One of the biggest barriers to successful implementation (29:39) Look at the big picture: What do I actually need to work on? (32:09) What is the number one problem I need to fix?

Welcome to Episode 58 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about what you have to focus on in order to drive production forward. We will discuss the importance of building the right team culture and sharing your vision with your team. We will also talk about how to build great relationships and create raving fans by exceeding expectations. Finally, we will touch on wage transparency and how to structure the pay. All this and much more, up next. Bullet points (00:17) Taking a two-week vacation and empowering your team (04:45) Coming back and doing doctor-hygienist meetings (08:00) New live course on Nov 5th: All about patient communication (10:15) https://www.dentalbosslady.com/HOWTOTALK (10:33) Finding production lagging: Understand where the problem is coming from (12:02) What you have to focus on in order to drive production forward (12:55) Hiring and building the right team culture (16:29) Profit and production (17:02) Why my production had been falling  (20:58) Talking about vision with your team (22:44) Believe your vision is possible (25:17) Leading the change: The small things can make the biggest difference (26:25) Building relationships and creating raving fans: Exceeding expectations (28:34) Picking up on the small details and showing gratitude (33:35) Structuring the pay and wage transparency: Why energizers get paid the most (37:33) A quick story (39:40) Moving up the ladder: What can I bring to the table? (45:07) Production follows

Welcome to Episode 57 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will share my personal story: who I am, what I do, why I do what I do and why I want to have an impact. Bullet points (01:12) My story (01:42) My childhood: The accident that made me want to become a dentist (02:45) Starting dental school (05:15) Graduating from dental school and starting to work (06:10) Buying my practice (09:23) Getting into management: Being passionate about vision and mission (11:15) Struggling with how to do it all (16:05) Recognizing I needed help (19:44) Hiring coaches (28:40) Burnout: Getting frustrated and almost quitting (31:34) A major life event and a turning point (36:51) Reflecting on how I wanted to run my practice (40:12) Honing my vision (46:30) Wanting to have a bigger impact (50:24) Starting Dental BossLady (56:05) My marriage

Welcome to Episode 56 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. At a time when cancellations and no-shows are higher than ever, in today's episode we will look at them as openings of opportunity, and discuss how to deal with downtime in a productive way. We will talk about why you shouldn't book more than 7 days ahead of time and how to incorporate same-day dentistry inside your practice. Lastly, we will touch on the importance of creating great relationships with your patients, and how having a strong vision, mission and core values can help your practice to deal with downtime more efficiently. All this and much more, up next. Bullet points (01:35) Why cancellations and no-shows are at an all-time high (02:39) How to deal with downtime (03:28) Incorporating same-day dentistry (04:41) Looking at cancellations and no-shows as openings of opportunity (05:02) Change your mindset around cancellations and no-shows (09:00) Who should be responsible for filling the same-day schedule? (14:16) Why you shouldn't book more than 7 days ahead of time  (16:58) Creating strong relationships with your patients (20:20) The most canceled appointments and what to do about it  (21:25) The overflow schedule (25:23) What to do when you have some downtime: Whose problem is it and who should solve it? (29:12) The downtime task board (33:20) Having a strong vision, mission and core values

Welcome to Episode 55 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with problems inside your practice. First, we will discuss the importance of being open with your team in order to identify the problem. We will share the backwards approach to problem solving that can help you to visualize and implement solutions. Lastly, we will touch on how to deal with toxicity and handle interpersonal issues among team members. All this and much more, up next. (00:52) New speaking events coming up (03:03) Resolving problems inside your practice (06:45) First: Going to your team and identifying the problem (10:39) Second: Is this actually a problem? (12:29) Dealing with toxicity (14:23) The different types of problems (15:51) An exercise to empower your team (17:35) Third: Who is this a problem for? (25:26) Team meetings and problem solving (26:32) The backwards approach to problem solving (29:02) Handling interpersonal issues among team members

Welcome to Episode 54 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the different roles you need to have inside your practice. We will discuss the multiple hats you need to wear as a business owner, and the importance of knowing what you can and can't delegate. We will also talk about the supportive roles you need to have and the benefits of having a personal assistant instead of an office manager. Finaly, we will touch on what you could delegate in your personal life. All this and much more, up next. Bullet points (01:03) Can you join the BossLady Leadership Academy as a man? (02:50) Shout out to our listeners (03:22) The roles inside your practice (04:00) Having an office manager vs having a personal assistant (05:25) The different hats you need to wear as a business owner (07:36) The supportive roles you need around those main roles (06:43) First: A bookkeeper (12:15) Second: An accounts payable (13:16) Three: An AR account insurance coordinator (15:11) Your role as the CFO (16:09) Fourth: The dentist personal assistence (17:24) What can you delegate? (17:58) Ordering (18:49) A: Hiring (20:08) B: HR support (22:11) C: Meeting prep (22:35) D: Celebrating events (23:38) E: Social media (24:10) Delegating, hiring an office manager vs a personal assistant (29:20) What can you delegate in your personal life?

Welcome to Episode 53 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will be sharing some books and podcasts that have had a profound impact on my life and can help you to understand the power of your mind. Bullet points (00:19) The Invisalign Mastermind Seminar (02:00) Understanding the power of your mind (04:43) The Science of Getting Rich (05:39) Think And Grow Rich (05:47) The E-Myth (06:36) The 7 Habits Of Highly Effective People (07:06) Our new course: How To Talk So Patients Will Listen (08:08) The 4-Hour Work Week (09:55) Raise Your HDL: Healthy Deserve Level for Successful Dental Teams (10:41) Peak: How Great Companies Get Their Mojo From Maslow  (12:26) Delivering Happiness (13:01) Drive: The Surprising Truth Of What Motivate Us (14:51) Leadership And Self-Deception | The Outward Mindset (15:55) Influence: The Psychology Of Persuasion (16:49) The Checklist Manifesto (17:33) The Five Dysfunctions Of A Team (17:53) Mastering The Rockefeller Habits | The 4 Disciplines Of Execution (18:43) No BS Ruthless Management Of People And Profits (19:42) The Surrender Experiment | The Untethered Soul (20:48) The $10000 A Day Dentist (21:30) The 5 Levels Of Leadership | The 21 Irrefutable Laws Of Leadership (22:01) The Subtle Art Of Not Giving A F*Ck: (22:27) The 10x Rule (22:49) The Ultimate Sales Machine (23:32) Traction: Get A Grip On Your Business (24:01) Clockwork: Design Your Business To Run Itself | Profit First (25:18) Secrets Of The Millionaire Mind (26:14) Our Iceberg Is Melting: Changing And Succeeding Under Any Conditions (27:06) Atomic Habits (27:38) The Four Agreements (28:24) Maximum Achievement (28:36) Becoming Supernatural: How Common People Are Doing The Uncommon (29:15) It's Not Your Money: How To Live Fully From Divine Abundance | The Energy Of Money (29:46) Curating your feed (31:05) Podcasts (31:29) The Brendon Show (32:11) On Purpose (33:23) Multiplier Mindset (33:44) The Life Coach School (34:41) John Maxwell Leadership Podcast (34:47) Tony Robbins Podcast (34:52) Manifestation Babe (35:21) Transforming Your Life From The Inside Out (36:07) Listening to audiobooks (36:24) The Energy Bus: 10 Rules To Fuel Your Life, Work, And Team With Positive Energy (36:55) The Big Leap: Conquer Your Hidden Fear And Take Life To The Next Level (37:17) Napoleon Hill, Outwitting The Devil (38:30) The Secret

Welcome to Episode 52 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to attract and retain team members inside your practice. Times are changing, and the current generations value having a good work-life balance. We will discuss the importance of asking yourself what makes your practice special, to set yourself apart and attract new team members. We will also share what you should focus on to create a workplace environment people really want to stay in. All this and much more, up next. Bullet points (00:27) 10 thousand good news (03:00) Retaining team members inside your practice (04:40) What is truly important to the current generations? (07:33) Intentional ways to develop, grow and guide your team members (08:17) Stop setting staff meetings around problems (15:14) How are you attracting and retaining new team members? (19:50) Recognise the impact each team member makes (24:58) Setting yourself apart (27:22) Ask yourself the right questions (30:02) Times are changing

Welcome to Episode 51 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about having fun inside your practice. We will discuss how your intention creates your reality and why you attract the vibe that you put out. We will also talk about coaching others and the importance of self-reflection. All this and much more, up next. Bullet points (00:25) Having fun in practice (02:50) Our intention creates our reality (06:08) Coaching others (10:49) Self-reflection and getting intentional (12:05) Covid and stress (13:57) Asking yourself the hard questions: Are you approachable? (15:16) Asking yourself the hard questions: Are you grumpy? 16:54 nh (16:56) Asking yourself the hard questions: Are you passive-aggressive? (18:19) Having fun (20:18) A book recommendation (22:27) Happiness as a core value

Welcome to Episode 50 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about follow ups and outstanding treatment. We will discuss the importance of having a system for finding patients who have outstanding dentistry, and why you should develop a consistent naming protocol for your appointments. We will also share the follow up sequence we have at our practice, plus some tips on how to customize your patient experience. All this and much more, up next. Bullet points (01:24) Outstanding dentistry (04:00) First: Have a system to find patients who have outstanding treatment (08:20) Second: Develop a consistent naming protocol for your appointments (13:08) The hygiene sequence (18:19) Two tips on scripting (21:17) The restorative sequence (28:18) One last tip around follow ups and outstanding treatment (29:30) Customizing your patient experience

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next. Bullet points (00:47) Patient retention (01:49) Customer service and running a business during Covid (03:30) Making things right and having compassion (07:02) Having gratitude for patients who complain (09:45) Meeting expectations (15:53) Listening to your patients (17:03) Tracking retention inside your practice (19:29) Increasing your retention (23:50) Think about your response first (25:48) Saying you are sorry

Welcome to Episode 48 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about being the CEO of a dental practice, not just “the boss”. We will share the top five things you should include in the CEO role and how to communicate your expectations with your team. We will also talk about the importance of working on the business and not just in the business. All this and much more, up next. Bullet points (00:34) From dream to nightmare (02:55) The “experts” (06:04) Being the CEO of a dental practice (08:45) Holding yourself accountable (10:39) What is the role of the CEO inside your practice? (11:14) Sharing the expectations of that role with your team (12:56) The top five things you should include in that role (15:15) First: Take time to work on the business (23:00) Second: Know how to analyze your numbers (26:56) Third: Set goals quarterly (30:03) Fourth: Make a plan and get intentional (39:41) Fifth: Review and reflect (44:14) Recap

Welcome to Episode 47 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about setting goals inside your practice. We will start by talking about the importance of tracking your numbers, and we'll share what numbers we track inside our dental practice. We will also touch on forecasting your expenses and your profitability, plus what you can do if you have negative or zero profitability. Lastly, we will talk about why you should stop comparing yourself to others and even to yourself. All this and much more, up next. Bullet points   (02:26) Setting goals inside your practice (04:50) Setting goals around your numbers (05:21) Start tracking your numbers (06:57) What we track (07:39) New patients (08:02) Complete oral examinations (08:58) Overall production, hygiene prescheduling and same-day dentistry (09:19) Structuring the checklist for your business team (11:44) Hygiene downtime and next visit booked (12:32) Referrals (12:53) Complete oral examinations (13:16) Case acceptance (14:33) Two great books on setting goals (15:05) The difference between leg measures and lead measures (17:10) Profitability and forecasting (19:23) Expenses and forecasting (20:41) Profitability targets and paying yourself (22:30) Negative or zero profitability (22:53) Driving up production (23:40) Sharing numbers and being clear with your team  (25:23) Moving production forward (25:58) Stop comparing yourself

Welcome to Episode 46 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about marketing your practice. Will discuss why it's better to focus on the experience inside your practice before doing external marketing. We will also talk about which numbers you should track and why you should set a goal around referrals. Finally, we will share two quick tips you can start implementing right now. All this and much more, up next. Bullet points (01:13) Launching the BossLady Leadership Academy (05:34) Taking vacations (12:32) Marketing your practice (13:16) Having a marketing strategy (14:48) Focus on your internal experience first  (16:54) Know your numbers (19:25) 15 Tiny Tweaks for New Patients (20:00) Where are your new patients coming from? (20:25) Set a goal around referrals (21:54) Tweaking your patient experience (22:23) External marketing (25:29) Don't underestimate the power of your phone (30:01) Recap (30:51) Two quick tips (32:05) Make answering the phone a priority (32:35) Doing external marketing

Welcome to Episode 45 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of having a state of the union address with your team to get their performance in synchronicity. We will discuss some key concepts from the book The Five Dysfunctions Of The Team and how to apply them to your practice. All this and much more, up next. Bullet points (00:41) Some cool news about Dental BossLady (02:00) Having a state of the union address with your team (03:10) How to get the performance of your team in synchronicity (04:23) Things that can derail your culture (06:17) State of the union and teamwork (07:21) What was happening inside my practice  (09:50) True leadership (10:43) The Five Dysfunctions Of The Team (11:37) First: Lack of trust (12:17) Don't be afraid to get vulnerable (16:08) Fixing the problem (16:55) Stepping in for your A players (18:50) Second: Fear of conflict (21:05) Why it's hard to hold people accountable: You're afraid of what's going to happen when you have a hard conversation (22:58) Why it's hard to hold people accountable: “In the moment leadership” is almost impossible in a dental practice (24:18) Why it's hard to hold people accountable: Having proper systems in place (27:13) The Five Levels Of Leadership (28:36) Accountability (29:44) Third: Lack of commitment (30:17) Don't be afraid to call someone out when they are underperforming (31:09) You need to self reflect (32:57) Lack of commitment to the vision (35:05) Patients perceive the energy in your office (36:00) A brief recap (37:45) A leadership tip (39:47) Going forward (40:51) The importance of being clear

Welcome to Episode 44 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be sharing a story about the power of choice. We will discuss how to rise above your circumstances and choose what to focus on. We will also talk about the fear of change and how you can start making small changes today, one step at a time. All this and much more, up next. Bullet points (00:21) Covid and the start of the year (01:30) A story about power of choice (06:31) Why this is great advice especially today(08:04) Serving two different sets of customers (08:30) You get to choose what to focus on (10:10) Happiness is a choice (11:32) How are you standing out as an employer? (15:56) It's our choice (18:17) Fear of change: Go one step at a time (23:02) Reaching our goals and feeling a certain way

Welcome to Episode 43 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about putting your vision into play. We will discuss why you should create individualized mission and vision statements for different teams and how to set strategic objectives. We will also talk about our ultimate systems list and how to document the different processes. All this and much more, up next. Bullet points   (01:27) The Dental BossLady Leadership Academy Podcast shoutouts (03:20) Putting your vision into play (06:08) Creating individualized mission and vision statements for different teams (08:55) Setting strategic objectives (10:01) Overall team strategic objective: Creating raving fans (10:50) For my business team: Being masters of patient appointments (13:27) For my assistants: Being patient advocates (15:04) For my hygienists: Building patient relationship through education (16:59) First: Understand what are the strategic objectives that you are trying to accomplish through your vision (17:24) Second: What can you do to move those strategic objectives forward? (17:52) Being the leader: Showing and going the way (18:15) Creating systems (19:00) The 80/20 rule (20:24) The ultimate systems list (23:23) Patient care systems (23:35) Clinical systems (26:20) Business systems  (27:19) Management systems (30:12) Documenting the processes

Welcome to Episode 42 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about setting goals for your practice and making a commitment with yourself to set clear expectations for your team. We will discuss a common mistake people make while training others and why you should always be crystal clear with your team. We will also discuss the importance of understanding what is the number one thing your team needs to focus on in order to achieve your goals. Finally, we will examine the difference between lead and lag measures, and which one you should take into account. All this and much more, up next. (00:34) Dealing with the internal struggle of constantly being productive (03:12) Setting clear expectations for your team (05:53) A common mistake people make while training others (07:17) An example: Our time off policy (11:14) Setting goals for your practice (12:49) First rule of setting goals: Understanding what is the number one thing your team needs to focus on (15:48) Some examples of our WIG (22:30) Second rule: Understand what the lead measure to get to that goal is going to be (24:08) Some examples of our measures (28:55) Talking about goals with your team (29:41) Having a score board (31:38) Making a commitment (33:57) Bonuses (36:29) The Dental BossLady Leadership Academy Podcast

Welcome to Episode 41 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of using this time to reflect back on the year, to celebrate ourselves and the things we were able to overcome and accomplish. Even if you feel like you haven't done enough, it's important to take a step back and understand the impact you have, both on your community and on other businesses. Finally, we will discuss a simple exercise you can do to celebrate yourself. All this and much more, up next. (00:28) Celebrating ourselves and the things we were able to overcome (00:51) Using this time to reflect back on the year (02:00) Being proud of ourselves (05:52) Understand the impact you have (06:55) The more value you can bring to others, the more wealth you can create (10:55) Doing good and building a community (14:08) Having an impact on other businesses (15:20) Being proud of what you've accomplished (17:33) Feeling guilty about celebrating our successes (20:30) Write a love letter to yourself

Welcome to Episode 40 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the most effective way to complete and present financial arrangements inside your practice. First we will discuss how to get intentional about finding new opportunities and stop underproducing. Next, we will discuss what the goals of your case presentation should be. Finally, we will talk in detail about how, when and where to present the financial arrangement and the different payment options. All this and much more, up next. Bullet points (00:42) Having a morning routine (02:47) All about financial arrangements inside your practice (03:05) Stop underproducing: Get intentional about finding new opportunities (06:14) One key tip (06:32) The 4 days to 4K challenge (06:57) The first goal of case presentation: Raise the patient's awareness (09:40) The second goal of case presentation: Present a written financial arrangement (12:35) The number one thing patients wonder (15:37) Presenting different payment options (22:56) Making a commitment (23:35) How, when and where to present the financial arrangement (33:24) Scheduling the next appointment

Welcome to Episode 39 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the five keys to long-term retention of team members and how to create an environment that nobody ever wants to leave. We will discuss the importance of setting clear intentions and sharing the same core values. We will also talk about recognizing our team's hierarchy of needs and their strengths. Finally, we will share some ideas on how to show gratitude to your team. All this and much more, up next. Bullet points (01:01) Launching the Dental BossLady Leadership Academy  (02:24) Why we throw a “Kickoff the year party” instead of a Christmas party (04:41) The keys to long term retention of team members (06:29) Create an environment that nobody ever wants to leave (07:42) First: Set the intention (09:25) Sharing the same core values (14:57) Second: Recognizing our team's hierarchy of needs (17:23) Level 1: Compensation (20:39) Level 2: Trust (23:10) Level 3: Purpose (25:51) Level 4: Mastery (27:54) Level 5: Freedom (31:08) Recognize and understand people's strengths (31:55) Third: Daily gratitude and recognition (36:05) Fourth: Dealing quickly with your C team (41:31) Recap

Welcome to Episode 38 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about getting engaged inside your practice. We will talk about the importance of incorporating a daily gratitude practice both in your life and in your practice. We will also touch on what energizes us and our zone of genius. Finally, we will discuss the importance of being prepared and knowing when to delegate. All this and much more, up next. Bullet points (00:57) Incorporating a daily gratitude practice in your life and in your practice (02:15) Your zone of genius (08:52) Getting engaged inside your practice (10:21) Being prepared and the importance of delegating (15:37) Diagnosing (17:31) Being engaged and intentional (24:05) We are not just dentist (28:16) Patient communication (29:41) Be the doctor that shows up  

Welcome to Episode 37 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how the energy you bring into your practice affects your environment. Everything starts with a thought, so making a conscious effort to change how you think and feel is key to having the practice of your dreams. Finally, we will touch on how to deal with negative feelings and self-doubt, and what's the one thing that contributes to success the most. All this and much more, up next. Bullet points   (00:44) Taking time off (01:27) Breaking the habit of being yourself (03:12) The energy you are bringing into your practice (05:00) Thinking thoughtfully: Our feelings stem from our thoughts (05:49) Negative feelings: Doubt vs faith (08:53) The one thing that contributes to success the most (11:04) Recognize how you feel and don't give over your power (15:41) Showing up in a different way (22:04) Recognize your feelings and make a conscious effort to change them (27:22) What you desire is your destiny (30:24) Recognizing the dominant energy that circulates around your practice (32:04) You are not just a dentist (33:15) You don't get what you deserve, you get what you believe you deserve

Welcome to Episode 36 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about feeling overwhelmed. We will discuss the unrealistic expectations we put on ourselves and why women are more susceptible to overwhelm. Finally, we will present some strategies to deal with feeling overwhelmed. All this and much more, up next. Bullet points   (02:41) Feeling overwhelmed (04:11) Why are women more susceptible to overwhelm: The many hats we try to wear as a woman (06:13) The unrealistic expectations we put on ourselves  (08:01) Identity and women as caretakers: Feeling responsible for other people (14:01) Taking care of the team who is taking care of you (15:30) Acknowledge you are overwhelmed, step back, understand your priorities and draw a line (20:20) Recognize you can get through anything (23:23) What is the next step? Focus on important, not urgent (25:38) The burden of expectations: Embody one role at a time (27:01) It's all about balance, give yourself grace (29:04) Tapping: Emotional Freedom Technique

Welcome to Episode 35 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about showing our team members gratitude and recognition for their work. We will share the benefits of doing a team engagement survey for anonymous feedback, how to analyze the results and celebrate the wins. Finally, we will answer four questions about making people feel seen. All this and much more, up next. Bullet points (00:34) Self judgementent (01:15) All about gratitude and recognizing the efforts inside your practice (02:06) Launching the Dental BossLady Leadership Academy and making an impact (04:20) Doing a team engagement survey for anonymous feedback (07:08) A story about not celebrating your wins enough (08:43) Analyzing the results and celebrating your wins (09:29) Showing our team members gratitude and recognition (12:43) Who is responsible for the gratitude and recognition inside your practice? (16:54) How are good efforts recognized inside your practice? (20:10) When is the best time to provide that feedback? (22:44) What are we recognizing people for? (24:00) Making people feel seen and talking to your team

Welcome to Episode 34 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to energize your practice. We will discuss how to get intentional and set a vision, as well as how to deal with negative feelings you might feel along the way. We will also talk about sharing your vision and building a solid team of energizers and synergizers. And remember, you can go into the energizing phase at any point in your career, so don't get discouraged if you feel you skipped this phase. All this and much more, up next. Bullet points (00:35) Intro and Canadian Thanksgiving (02:11) Energizing your practice (02:42) The four phases of practice: Energize, systemize, optimize and maximize (05:38) The energizing phase: Setting intentions and building a solid team (06:48) From learners to followers, synerizers and energizers  (14:10) How to build a team of energizers and synergizers (16:47) Dealing with negative feelings (24:43) Getting intentional and setting a vision (27:26) Sharing your vision with your team and letting people go (29:16) Recap  

Welcome to Episode 33 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of working on your patient communication skills. We will discuss the soft skills you need in order to have great patient communication, and the question you should ask all your patients to get them to engage in their treatment. We will also talk about how to get to know your patients on a personal level, and why you should make sure your patient understands there is a problem before presenting the solution to them. Finally, we will talk about the four most common barriers patients have and how to work through them. All this and much more, up next. Bullet points (00:35) Why I started this podcast (02:43) A recommendation: Dr Joe Dispenza's books (05:30) The soft skills you need for patient communication (06:20) Getting patients to engage in their treatment (06:53) My two mentors and their lessons (09:45) Why you should work on your patient communication skills (10:20) The one question you should ask all your patients (14:23) Being a neutral observer (15:30) Understand first, then be understood (16:54) It becomes easier with time (17:30) Setting yourself apart (18:10) The four most common answers (19:15) Converting emergency patients into recurring patients (21:08) The key phrase you can use to make your patients part of the process (23:08) Getting to know your patients on a human level: The two-minute rule, knee to knee, eye to eye (24:26) Elevating your practice and getting your patients to ask you a question (27:08) Making sure your patients understand there is a problem (31:23) Getting your patients engaged in the solution and understanding them on a personal level (33:02) Why your goal in case presentation should be to raise your patient's awareness (34:23) Having your patient's voice in your clinical notes (34:50) Understanding your patient's barriers: The four most common barriers and how to work through them (38:22) Adjusting patient's expectations (40:49) Becoming the dentist you want to be

Welcome to Episode 32 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the power of manifestation and how you can create any practice you want. There is no one right way, you can make any practice style work. So figure out what you want, then ask, believe and receive. Look for mentors and focus on building culture inside your practice. And remember, it takes time, but if it has been done before, it's probably possible.  

Welcome to Episode 31 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the difficulties of being short-staffed. We will discuss the difference between being a boss and being a leader, and why you should set clear expectations inside your practice. We will also talk about how you can show up for your team and stay positive when times are difficult. Finally, we will touch on the importance of having a solid foundation for your practice. And remember, the world is short staffed, so be kind to those who show up. Bullet points (00:35) Welcome to Season 2 (02:14) Celebrating at Sonora Resort (04:00) The difficulties of hiring and being short-staffed (08:00) Lead by example: You set the tone for the culture inside your practice  (09:27) Two tips for your reception desk (10:48) Why you shouldn't have a personal office inside your practice (11:20) Having your team's back and staying positive (14:07) Put yourself in their shoes (15:20) Understanding priorities: Urgent vs Important (17:07) What kind of leader does your team need? (18:45) Creating raving fans on your team (21:15) Creating a solid foundation for your practice (22:14) The difference between being a boss and being a leader: You have to set the tone and show up for your team (24:05) Set clear expectations (26:17) Take the time to cross train (29:05) Be intentional with the culture you create and don't let eachother down (32:59) You attract what you put out (34:51) The world is short-staffed, be kind to those who show up

Welcome to Episode 30 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the meeting rhythm inside our dental practice. We will touch on the four types of meetings we have: daily pod meetings, weekly meetings, division meetings and full-team meetings. We will discuss who should be in each meeting and the why and how behind each of them. All this and much more, up next. Bullet points (02:06) The Leadership Academy (02:42) A critical success factor: The meeting rhythm (05:14) The Leadership Academy: Founding member's launch (08:38) The four different types of meetings (09:06) First: Daily morning pod meetings (17:44) The purpose of the morning pod meetings (18:01) Second: Weekly meetings / The leadership meeting (19:27) The purpose of the weekly meeting (26:17) Third: Division meetings / Problem-solving meetings (31:24) Fourth: Full-team meetings / Focused on possibilities (35:05) Recap

Welcome to Episode 29 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to manifest your dream practice. We will discuss why you should start with defining what you want without worrying about how to get it. We will also reveal the two principles you should keep in mind for creating your dream practice. All this and much more, up next. Bullet points (01:29) Manifesting your dream practice: Start with what you want, not with the how (04:01) Look at your dental practice as your golden goose (05:11) An example: Changing your thoughts to lose weight (07:03) Your thoughts drive your feelings, not your circumstances (10:41) Two book recommendations (11:25) Creating a practice that is a golden goose for you (11:42) First principle: Dentist are in the customer service business (13:29) Second principle: We are in a community building business (14:49) Forget about perfection, focus on today (17:09) Think about the energy you are bringing into your practice (20:46) What's your dream practice like? How would you feel if you had it? (25:03) Define what you want and have patient in the journey to get there

Welcome to Episode 28 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing the six critical success factors inside any bread and butter style of practice and the importance of the 80-20 rule. We will talk about being deliberate not only about your patient experience, but about your team experience as well. We will also get into defining your complete oral examination, and why you should commit to continue learning. Then we will touch on being a hygiene-driven practice and the get-it-done-today approach. Finally, we will briefly go over some of the systems we have in place in our practice. All this and much more, up next. Bullet points (00:35) Taking a break (01:45) The Dental BossLady Leadership Academy (02:15) The six critical success factors inside any bread and butter style of practice (05:50) First: Being deliberate about your patient experience (08:02) Second: Think about your team experience and how to attract your dream team (11:55) Third: Define your complete oral examination (18:07) Fourth: A Hygiene-driven practice (24:38) Fifth: Same-day dentistry (29:32) Sixth: The systems (30:05) The three patient care systems (33:33) The five clinical systems (35:32) The six business systems (37:32) Focus on one thing at the time

Welcome to Episode 27 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be discussing the pros and cons of having an Office Manager. I will share my first experience with an Office Manager and an alternative to that role that I think might work better in some cases. We will also talk about why you should define the role clearly before hiring and whether or not you really need an Office Manager in the first place. Keep in mind that having an Office Manager is not going to drop your stress: In order to change the way you feel, you have to change the way you think about your practice. All this and much more, up next. Bullet points (01:29) Being ok with having a lazy day (03:16) In order to feel different you have to change your thoughts, not your circumstances (04:26) Having an Office Manager (06:30) Office Manager vs Director of Operations (08:06) Defining the role clearly (10:05) My first experience with having an Office Manager (11:41) Consider why do you think you want an Office Manager  (13:01) An alternative to having an Office Manager (15:14) My experience with having a Director of Operations (19:16) Do you actually need an Office Manager? Be clear on the expectations and on who would be the right fit for that role (20:40) Would adding an Office Manager drop our stress? (23:57) Don't give up control over what's going on financially (25:56) Why having an Office Manager is not going to change the way you feel: You have to change your mindset (30:15) Recap

Welcome to Episode 26 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to master the implementation of new actions inside your dental practice. We will discuss why so much change does not stick and why mastering implementation starts with your mindset, not with an action. Finally, we will talk about the secret to achieving the practice of your dreams. All this and much more, up next. Bullet points (02:26) Our identities as women: The importance of spending time on yourself (04:50) Hot to create change (06:32) There are different ways to achieve the same result, but you need to understand you purpose inside your practice first (11:05) Why so much change does not stick: In order for true change to happen, you have to back up the action with proper feelings and thoughts around it (17:10) How to master the implementation of new actions inside your practice: What is going to motivate us to do it? (22:45) Being outcome-driven: Motivating your team and giving them freedom to get to the outcome you want (24:33) Dealing with negative thoughts and feelings (27:47) What is the identity of the dentist who has those outcomes happening? (31:03) Mastering implementation starts with mindset, not with action

Welcome to Episode 25 of the re-launched Dental BossLady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about having grace with yourself. We will also discuss the importance of celebrating success and having time for yourself to avoid burnout. Excellence includes making mistakes, and the only time a mistake is bad is when we don't learn from it. So allow yourself to make mistakes and be kind to yourself when you do. Be patient, have faith in your journey and let go. (00:56) Becoming a Founding Member of the Dental BossLady Leadership Academy (02:40) Being kind to yourself (05:17) How inner judgement and outer judgement are connected  (07:19) Celebrating success (08:52) Building a business as a woman (12:47) Results take time: Be patient, have faith and let go (15:00) Excellence includes making mistakes (15:20) Have faith in your journey (17:52) We always want more (20:00) Letting go of the “do more” mentality (21:39) How other people see you is more about how you see yourself (22:12) There's no right or wrong way to run your practice (23:18) It’s ok to want what you want (25:25) Our want can change over time: Drop the judgement and the “do more” mentality (26:10) Having time for yourself to avoid burnout (27:56) Love yourself and be kind to yourself

Welcome to Episode 24 of the re-launched Dental BossLady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking about empowering your team. We will discuss the importance of having a clear vision, mission and core values, and why setting clear expectations for your team is key. We will also touch on how to help your team set goals for themselves, and why you should have a tangible way to measure their success and a system in place for when mistakes are made. Finally, we will talk about looking inward and taking personal accountability in order to have the practice you want. All this and much more, up next. (00:40) About the Dental BossLady Leadership Academy podcast (04:10) Empowering your team (06:34) Relying on your team to teach new team members (07:30) First: Having a clear vision, mission and core values (08:25) Setting clear expectations (14:10) Second: Helping your team set goals for themselves (18:05) Third: Having a tangible way for your team to measure their success (25:25) Fourth: Having a system for when mistakes are made (26:33) To have the practice you want, look inward and take personal accountability (32:12) The difficulties of training (35:00) Why having a self-managing team takes time, effort and energy (35:40) Avoid micromanaging and be clear on your goals

Welcome to Episode 23 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient experience inside your practice. We will discuss the benefits of changing the way people view dentist appointments by going above and beyond with what they expect, to create an experience that creates raving fans. We will also talk about why you should set clear expectations around patient experience with your team, and the seven critical systems you should focus on. All this and much more, up next. Bullet points (00:50)Peloton and why I recommend morning workouts (02:44) Setting clear expectations around patient experience (04:00) The overall patient experience (04:29) Focus on what you can change in dentistry (05:44) First critical system: Train your team on how to answer the phone (08:08) Think about what type of practice you want and set expectations with your team (12:08) Second: The reminder and confirmation system (15:35) The importance of getting consistency around these experiences inside your offices  (16:55) Third: The meet and greet (18:07) Changing the way people view going to the dentist (19:55) What new patients expect: Anything you can do that is unexpected when it comes to patient experience, is going to be something that is remembered and raved about (21:08) Set clear expectations, don't assume people know (22:37) Fourth: Seating patients (24:38) Fifth: The pre-clinical interview (27:56) Sixth: The treatment (29:21) Seventh: The exit

Welcome to Episode 22 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Today's episode is going to be centered around core values. We will first talk about how to come up with a list that really resonates with you. We will also discuss the importance of having clear core values inside your practice, since it’s easier to make decisions when you know what you value. Keep in mind that your core values are there to guide you and attract the right people to your practice. There's no right or wrong answer, you as the owner and leader of your practice get to decide what your core values are. Bullet points (01:00) Core values are often misunderstood (01:37) Your core values are there to guide you (02:31) As the owner of your practice, core values start with you (04:00) How to come up with your core values: Find words that resonate with you (05:38) Values can evolve over time (06:28) Our first core value: Relationships (08:21) There's no right or wrong, just be honest with yourself when you are choosing your core values (08:59) Your core values will attract people with the same values (09:37) Hiring people or having patients who don't align with your core values (12:29) If you don't understand what your core values are, you won’t get a chance to control the culture that starts to develop in your practice (13:33) It’s easy to make decisions when you know what you value (13:42) A helpful exercise to come up with your core values: Think about how your best employees work (14:40) Our second core value: Be the best (15:49) Our third core value: Happiness (17:30) Talking about teamwork vs individual work (18:59) How and when we use our core values (20:30) Another core value: Consistency  (21:45) Sharing stories that exemplify our core values in action (22:49) How do you know if a person actually shares your values? (23:37) Slow to hire, quick to fire (25:13) Setting expectations (26:49) Many small values are missing the importance of having core values

Welcome to Episode 21 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will be sharing a vulnerable side and encourage you to get vulnerable, honest and authentic when it comes to being inside your practice. We will talk about letting go of the struggle to be perfect and all the “shoulds”, and instead have faith you are on the right path. We will also discuss the importance of being vulnerable when things aren't going your way, and especially of showing your team your honest and authentic self. Finally, remember we are worthy even when we make mistakes. Bullet points 00:40 - A personal life update 02:05 - Sharing my personal story and struggles inside the practice 03:03 - Recommended TED Talk: Dr Brene Brown, The Power of Vulnerability 04:29 - Being a high achiever and having the courage to be imperfect  06:27 - Starting Dental Boss Lady and going through a tough time 09:56 - Wanting certainty vs being vulnerable when things aren't going your way 11:51 - Having patience and the courage to accept where you are right now 13:49 - The way the wholehearted live 15:21 - Letting go of the struggle to be perfect: We are worthy even when we make mistakes 19:47 - Be honest about where you are at, know what to do about it and manage your feelings 22:14 - The problem with numbing emotions 25:23 - Believe that you can get to where your want to be, even when you are struggling 28:09 - Have the courage to tell the story about the dentist you are and who you want to become, and have the patience to go there

Welcome to Episode 20 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking all about chart audits, one of the key systems that we use in our dental practice. We will touch on how chart audits allow you and your team to be more prepared and master patients’ appointments. We will also discuss the two key aspects of the chart system: It allows you to understand the opportunities you have with your patients and  gives you and your team opportunities for making eachother look good; plus it collects a history on the patient and builds stronger relationships. Finally, we will talk about how you can start implementing the system inside your own office. All this and much more, up next. Bullet points 01:14 - A tangible system to put into place inside your offices: Chart audits 02:53 - Why every person on your team should have some sort of accountability 04:26 - First aspect: Understand the opportunities you have with your patients  06:37 - The chart system is all about being prepared, and being prepared gives you confidence 07:56 - The chart system allows you to know what's next for your patient 10:48 - The chart system raises your patient’s awareness about their condition 13:29 - The chart system gives opportunities for making eachother look good 15:45 - Second aspect: Collect a history on the patient and build relationships 16:52 - The meaning of F.O.R.M. 20:06 - Understanding patients’ preferences 22:14 - Preparation leads to confidence: Mastering patients’ appointments 26:05 - Tracking numbers 26:40 - How to start implementing the system

Welcome to Episode 19 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking about taking time off. We will discuss the importance of taking a break, both for your own benefit and for your practice and your team. We will also touch on how to take time for yourself without feeling guilty or neglecting your practice. All this and much more, up next. Bullet points 01:00 - What I would change if I could go back: Take more time off 02:54 - Your life is not your practice 04:10 - Should you close your practice if you want to take time off? 05:00 - Planning your time off in advance 05:20 - Losing your identity 07:13 - The importance of taking breaks and keeping your own promises 09:55 - What taking time off does for your practice and your team 13:57 - The benefits of getting bored and setting intentions 18:50 - The cost of not taking time off 19:23 - Start making a plan for your time off

Welcome to Episode 18 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Today's episode will be a deep-dive into the power of creating a vivid and compelling vision for your dental practice. After spotting a common fallacy in the dental world, we will discuss why you should create a clear vision for your practice and share it with your team. We will also touch on why things might not work out as planned, and how to course correct. All this and much more, up next. Bullet points 00:50 - Where to find out more about The Leadership Academy 01:29 - Spotting a fallacy in the dental world: You will be happy when… 08:43 - In order to create the practice of your dreams, create your vision first 12:00 - Your vision is the thing that will pull your through, your tool to get through the tough days 15:13 - Create your vivid vision: What type of practice do you want? 20:20 - Passion: Working hard for what you want and having a guiding principle 22:28 - Have the confidence to say what you want: No matter what you say you want, it’s right 24:05 - The only reason why something doesn't work 24:25 - Revisit your vision often 27:00 - Share your vision with your team: You will recognize who is with you and who is not 28:23 - Start to dream and create your vision