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Every salon owner has dealt with a difficult team member who is brilliant one week and impossible the next, leaving the whole team tiptoeing around them. Most owners have no idea whether to show compassion or hold the line, especially when a health issue might be part of the picture. This week, I talk to leadership coach Nina Kovner about handling it without making it personal.Nina breaks down the difference between compassion and excusing bad behaviour, and shares the three-step process to decide when and how to step in. You will come away with language you can use in the moment, a clearer sense of where your responsibility as a leader starts, and a plan for protecting your whole team's culture.IN THIS EPISODE YOU'LL LEARN:✅ Why most difficult team behaviour comes down to unclear brand promises and agreements, not personality✅ How to separate the behaviour from the person so conversations stay objective ✅ The pause, process, proceed method for deciding when and how to address an issue ✅ Where the line sits between showing compassion and excusing harmful behaviour ✅ How to build psychological safety so your team will actually tell you what's going on ✅ Why letting one person's behaviour slide damages trust with the whole teamTIMESTAMPS[00:00] Introduction [01:24] Antony's story about a stylist struggling with PMDD and her team [04:33] Where salon owners go wrong when behaviour becomes a problem [06:17] Separating a team member's behaviour from who they are [07:33] Holding high standards while still genuinely caring about people [14:17] Why health issues do not excuse harmful behaviour at work [16:41] The difference between showing empathy and making assumptions [18:09] Building psychological safety so your team feels safe to speak up [25:21] Deciding whether to deal with behaviour now or later [25:52] A simple three-step method for handling difficult conversations [28:42] Why letting one person's behaviour slide is unfair to everyone else [37:19] Advice for salon owners nervous about discussing women's health issues [42:14] Nina's rules for leading through emotionally difficult situationsWant MORE to help you GROW?
James Pecis is one of the world's most respected, in-demand hairstylists, working with celebrities like Billie Eilish for Vogue, as the key hairstylist for Chanel's runway shows, and, of course, creating memorable looks for countless fashion ads and editorials. In this episode, James talks about why he reset his pace to prioritize family and the growth of his buzzy brand, Blu & Green, a direct response to beauty's plastic problem.More from Fat Mascara Instagram: @fatmascara @jessicamatlin Shop the products mentioned on Fat Mascara: https://shopmy.us/shop/fatmascara Private Facebook Group: Fat Mascara Raising a Wand Submit a Raise a Wand product recommendation, guest suggestion, or just say hello: info@fatmascara.com Production for this Podcast Provided by Redd Rock Music IG: @reddrockmusic www.reddrockmusic.com Hosted on Acast. See acast.com/privacy for more information.
Most salon owners can rattle off a client's colour formula from three visits ago without blinking, yet ask what their actual profit margin was last year and you'll get a shrug. In this episode, I break down what profit really is, why it gets confused with your own wage, and why accountants often have a dozen different names for the same numbers.You'll learn the real difference between profit and profit margin, why your bank account can look empty even when your P&L says otherwise, what a realistic profit benchmark actually looks like, and the only two ways you can genuinely increase what you keep.WHAT YOU'LL LEARN:Why your own wage is not profit, even when the business feels like it's doing wellThe real difference between profit and profit margin, and why growing one can shrink the otherWhere your profit actually goes, from cash buffers to reinvestment and owner drawingsWhy your bank account can look empty even when your P&L says you're profitableA realistic profit margin benchmark for a salon your size, not a generic Google averageThe only two ways to increase profit in any business, and where to focus firstIN THIS EPISODE:[00:00] Introduction[01:03] The profit question most salon owners cannot honestly answer[02:31] The real definition of profit and why it surprises owners[03:14] Why your own wage is not the same as profit[04:17] The confusing language accountants use for profit and expenses[04:53] Gross profit versus net profit and what each one reveals[05:42] Profit versus profit margin and why the difference matters[07:28] Where your profit actually goes once you have made it[10:24] Why your bank account can look empty despite a profitable P&L[12:31] How much profit you should actually be aiming for[14:42] The only two ways any business can increase profit[16:37] Why a solo operator's claimed profit margin is misleadingRESOURCES MENTIONED IN THIS EPISODE:The Money Course – a step-by-step course on profit, cash flow and break-even for salon owners – [Find out more]Want MORE to help you GROW?
In this episode of Beyond the Technique, Alfredo Lewis shares his incredible journey from aspiring actor to celebrity hairstylist, educator, corporate executive, and founder of an innovative new hair color treatment designed to help preserve color and boost shine. Alfredo opens up about the mentors who shaped his career, the personal challenges he overcame, and the pivotal moments that reignited his passion for the beauty industry. Hairstylists and salon owners will walk away inspired by his story of resilience, innovation, and his vision for creating new revenue opportunities while empowering artists to have a greater stake in the future of the industry. WATCH ON YOUTUBE: https://youtu.be/u8pMi7r0GKU GET MY BOOK! From First Date to Forever; How to Market Like A Matchmaker: https://joinmya.com/from-first-date-to-forever-book POWERED BY: JOIN mya! joinmya.com FOLLOW ALFREDO LEWIS Instagram: https://www.instagram.com/alfredo_lewis/ LET'S CONNECT! BTT Instagram: https://www.instagram.com/beyondthetechnique MYA Instagram: https://www.instagram.com/join_mya/ FOLLOW KATI WHITLEDGE Instagram: https://www.instagram.com/katiwhitledge/ Get my favorite bio-hacking products: CLICK HE RE SPONSORS In-Person Masterclass for Salon Owners: Get your tickets now! eventbrite.com/e/roadmap-to-salon-success-an-in-person-masterclass-for-salon-owners-tickets-1990691675389 Join the PBA: https://www.probeauty.org/
The most common stereotype about hairdressers is that they don't earn enough. And in most cases, it's true. But the reason behind it is rarely discussed; you can only earn relative to what you produce. In this episode, I get into why so many stylists stay stuck and what it actually takes to change that.If you're a salon owner who wants to pay your team more, or a stylist who wants to earn more, this episode is for you. You'll hear what high-performing stylists consistently do differently, why training is a leadership responsibility that too many salon owners quietly ignore, and what has to change for productivity and pay to go up together.IN THIS EPISODE:Why hairdressers' income is directly linked to productivity, and what that means for your team's earning potentialThe specific habits and behaviours that high-earning stylists have in common, and why talent alone is not one of themWhy "charge your worth" is a social media soundbite that the market will ultimately ignoreWhy structured training is a leadership responsibility, not an optional extra for salon ownersEPISODE TIMESTAMPS:[00:00] Introduction: The stereotype that hairdressers don't earn enough[01:39] The number one reason stylists don't earn enough[02:12] Why part-time hairdressing affects income in ways most people accept[02:40] What high-earning stylists all have in common, and it's not talent[03:56] Why demand is the market's way of telling you what you're worth[05:22] What "being excellent" actually means beyond doing great hair[06:00] Whose responsibility is it to develop a stylist's skills?[07:13] Why salon owners forget about training once the doors open[08:41] Why leadership in salons gets negotiated instead of led[09:57] What training should actually focus on to drive income growth[11:06] The performance benchmarks that matter before asking for more pay[12:25] Bringing it all together: productivity, pay, and what salon owners can doWant MORE to help you GROW?
Celebrity hairstylist Clayton Hawkins is back, and this time we're getting into everything — the creative process behind some of his most talked-about work with Meg Stalter, the beauty references he keeps returning to that the rest of the industry is sleeping on, and the wigs and extensions conversation that's quietly taken over Hollywood. We also get into something the beauty and styling world doesn't talk about enough: the economics of being a working artist, from unpaid asks to promised credits that never materialize. If you've ever wondered what actually goes into building a career at the top of the hair world, tune in now. To buy tickets to attend Clayton's masterclass in LA on July 12, head to Eventbrite: https://www.eventbrite.com/e/the-clayton-hawkins-masterclass-tickets-1989342253231 Shop Clayton's episode Watch our episodes!Shop our episodesInstagram: @glossangelspod | TikTok: @glossangelespodEmail: glossangelespodcast@gmail.com Hosted on Acast. See acast.com/privacy for more information.
If you're a salon or spa owner, or a hairstylist, barber or esthetician, starting to feel the pressures of business and entrepreneurship, this episode is for you. The weight of customer service, professionalism, leadership and creativity can result in irreversible damage if not taken care of immediately. In this episode, Krystine shares the REAL, RAW & TRUE reason hairstylists, estheticians, barbers, salon & spa owners feel burnt out behind the chair and the core solution on how to fix it for good. **Earn more and get your time back with @glossgenius . Use code BEAUTYPRO at glossgenius.com/beautypropodcast for 50% off your first two months of a premium plan.**#hairstylist #hairdresser #salonowner #spaowner #burnout #overwhelm #businesspressure LOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachWANT MORE KRYSTINE? GET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach
Step behind the salon chair and into the colorful, fast-paced world of professional hairstyling as Rob McConnell welcomes author and hairstylist Gloria Jean to discuss her entertaining book, Hot and Hairy. Drawing from years of firsthand experience in the beauty industry, Gloria Jean shares humorous, heartwarming, and sometimes surprising stories from life as a hairdresser. From memorable clients and unexpected challenges to the friendships and trust that develop between stylists and their customers, she offers listeners a unique glimpse into a profession where every day brings something new. During this engaging conversation, Gloria discusses the realities of working in a busy salon, the creativity involved in hairstyling, and the important role hairdressers often play as listeners, confidants, and trusted members of their communities. She also shares insights into the changing trends and culture of the beauty industry. Whether you've spent years in a salon chair or simply enjoy entertaining stories about people and life, this episode offers a fun and fascinating look at a profession filled with personality, creativity, and human connection.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-x-zone-radio-tv-show--1078348/support.Please note that all XZBN radio and/or television shows are Copyright © REL-MAR McConnell Meda Company, Niagara, Ontario, Canada – www.rel-mar.com. For more Episodes of this show and all shows produced, broadcasted and syndicated from REL-MAR McConell Media Company and The 'X' Zone Broadcast Network and the 'X' Zone TV Channell, visit www.xzbn.net. For programming, distribution, and syndication inquiries, email programming@xzbn.net.We are proud to announce the we have launched TWATNews.com, launched in August 2025.TWATNews.com is an independent online news platform dedicated to uncovering the truth about Donald Trump and his ongoing influence in politics, business, and society. Unlike mainstream outlets that often sanitize, soften, or ignore stories that challenge Trump and his allies, TWATNews digs deeper to deliver hard-hitting articles, investigative features, and sharp commentary that mainstream media won't touch.These are stories and articles that you will not read anywhere else.Our mission is simple: to expose corruption, lies, and authoritarian tendencies while giving voice to the perspectives and evidence that are often marginalized or buried by corporate-controlled media
When I opened my first salon I was passionate about hairdressing but like most salon owners I knew very little about business, and negotiating with product suppliers was where my naivety was fully exposed. This week I take you behind the scenes of what's really happening when you deal with a manufacturer or distributor.You'll come away understanding how the commercial side works: list price, rebates, the size of the pie, and the difference between a real partnership and a shiny distraction. My aim is simple. I want you walking into that conversation informed, prepared, and able to build a deal where both businesses genuinely win.IN THIS EPISODE:Why the list price is never the real price, and what sits behind itThe size of the pie: how much value a supplier can actually offer youHow rebates really work, including the catch that traps a lot of ownersHow to prepare before you negotiate so you hold the stronger positionWhy the real goal is a partnership where both businesses winEPISODE TIMESTAMPS[00:00] Introduction[00:20] The dark arts of negotiating with your product suppliers and manufacturers[02:07] Why nobody actually pays the full list price on the page[03:07] Manufacturer versus distributor, and why that structure changes everything behind the scenes[05:08] The list price is just the start of a commercial conversation[08:23] The experience gap between you and the person across the negotiating table[09:50] The size of the pie: the concept that underpins every deal[11:04] How you get to choose where that value lands in your business[13:10] Rebates explained, and the two important realities that owners often overlook[15:54] Shiny object syndrome, and the seduction of events and luxury experiences[17:41] Why putting your business out to tender is simply smart, professional practice[19:13] How to prepare properly before you ever sit at the tableWant MORE to help you GROW?
Join us in Costa Rica for the Industry: UNPLUGGED Retreat April 2027In this episode I'm sitting down with Janean, The Healing Therapist — a hairstylist of 22 years, a yoga teacher of 10, and the woman I asked to lead all the movement at our Costa Rica Industry Unplugged Retreat. This one is full circle in the best way, because Janean first found this podcast when money was her whole story, and now she's sitting across from me as a friend, a peer, and someone I get to build something beautiful with.We get into the stuff that doesn't get talked about enough behind the chair. Janean shares how she quit doing hair three times and rebuilt her clientele a fourth — this time through grief, a neck injury she didn't think she'd recover from, and major debt. We talk about the difference between hearing the information and actually implementing it, why being in the room changed everything for her, and how she dug out of her lowest point not by fixing what was most broken, but by leaning into what she was already good at.This is a conversation about the mind-body connection, self-sabotage, worthiness versus capability, and why hairstylists are quietly some of the most powerful people in their communities. We laugh, we almost cry (more than once), and we land on something I believe with my whole chest: you don't have to do the big scary version of healing. Sometimes it's just staying curious and not overthinking it.In this episode we cover:Why yoga is less about flexibility and more about building a relationship with yourselfRebuilding your career with everything you already know instead of starting from zeroThe difference between consuming information and actually implementing itSelf-sabotage — how to start catching it in the moment instead of years laterWhy focusing on what you're best at (not what's most broken) can pull your whole life upWorthiness vs. capability, and the money stories we don't realize we're carryingHow hairstylists create real change in the world, one client at a timepersonal development for hairstylists, hairstylist mindset podcast, self-worth for salon professionals, yoga for hairstylists, retreat for hairstylists
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AI in the salon is no longer something you can put off, and ignoring it won't make it disappear. This week I'm joined by Martha Lynn Kale, owner of Mirror Mirror in Austin, Texas, who has spent the past year building AI into how she leads, hires, trains and markets. We get practical about what she uses it for, where it earns its place, and the mistake that trips most owners up.If you're curious about AI but unsure where it fits, or a bit nervous about it, this episode will help ground you. You'll come away knowing how to find the balance between using AI to increase efficiencies, but still protect the human side of your salon. Most importantly you'll understand the work you have to do first so AI actually has a foundation of knowledge to build on.IN THIS EPISODE YOU'LL LEARN:✅ The practical jobs AI can take off your plate so your team is more present for clients✅ Why you have to do the work on your values and systems first before AI is any use✅ How to keep AI invisible to clients while it sharpens everything behind the scenes✅ The "start with one problem" approach that beats asking AI to build everything at once✅ Where to begin if you're nervous or sceptical about AI in your businessIN THIS EPISODE:[00:00] Introduction[02:37] Does using AI make you lazy, or sharpen your thinking?[04:08] Why AI works best as an enhancement to what you already do[05:14] The platforms Martha Lynn uses and why ChatGPT knows her[06:13] Typing versus talking: finding the input style that suits you[09:08] Using AI to tighten org charts, roles and career paths[11:46] The finance angle: driving revenue and solving slow Saturdays[13:52] Keeping the human touch as salon software gets smarter[15:46] Marketing with AI: brainstorming, captions and the branding challenge[20:29] The front desk slip that revealed human first, policy second[24:27] Rebuilding the apprentice program with feedback and AI[28:58] The work you must do before AI can help you[33:13] Where to start if AI still makes you nervousWant MORE to help you GROW?
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Are you building a career—or building an exit plan?In this heartfelt and eye-opening episode, Elaine sits down with longtime Hair Color Secrets Insider member Jack Mahoney to discuss something most stylists never think about until it's too late: retirement and succession planning.After more than 50 years behind the chair, Jack made the difficult decision to retire and spend precious time with his husband during a challenging season of life. But instead of simply walking away from decades of client relationships, he created a thoughtful transition plan that benefited both him and the next generation of stylist.
Are you building a career—or building an exit plan?In this heartfelt and eye-opening episode, Elaine sits down with longtime Hair Color Secrets Insider member Jack Mahoney to discuss something most stylists never think about until it's too late: retirement and succession planning.After more than 50 years behind the chair, Jack made the difficult decision to retire and spend precious time with his husband during a challenging season of life. But instead of simply walking away from decades of client relationships, he created a thoughtful transition plan that benefited both him and the next generation of stylist.
Most salon owners who struggle with their team have never stopped to ask whether the problem starts with them. Salon management is one of the hardest parts of running a salon business, and most people learn it by trial and error, often at the expense of their team's morale and their own sanity. In this episode, I'm sharing five things that will make you a more effective manager and leader, starting with a distinction that changes everything.If your team feels stuck, resistant, or disengaged, this episode will help you figure out why, and what to do about it. You'll finish with a clearer picture of what good leadership in a salon actually looks like, and a few things you can start doing differently this week.IN THIS EPISODE:Why managing people and leading people are two completely different things, and why it mattersThe real reason your team might not be doing what you ask, and why that starts with youHow to delegate properly so that people build confidence, not dependencyWhy your job as a leader is not to motivate your team but to stop demotivating themThe simple habits around accessibility and attention that build trust faster than any team meetingHow to create a culture where your team starts asking "what else can we do?" instead of "that's not my job"EPISODE TIMESTAMPS[00:00] Introduction: are you actually a good salon manager? [00:30] The difference between managing people and leading people [01:17] Why your two main objectives as a leader pull in different directions [02:13] Why people need a completely different approach to processes and systems [02:41] Point one: designing a system that sets your whole team up to succeed [04:00] Point two: learning to delegate properly, and what that actually means [05:38] Why team culture problems are ultimately a leadership problem [07:19] The goal of getting your team to think more like an owner [08:32] Point three: why motivation is not what you think it is [10:28] The habits, traditions, and systems that shape team morale [11:16] Point four: being accessible when your team needs you most [12:25] Point five: the power of paying full attention in the moment [13:24] Final thoughts on building people with unlimited potentialWant MORE to help you GROW?
The salon industry is constantly changing. It always has and it always will. Some of the changes you'll like and others you won't. Either way, understanding what drives change allows you to anticipate the future and prepare for the opportunities that come with change. In this episode, I walk through 10 drivers of change that are reshaping how salons operate, who clients are becoming, and how the competitive landscape is shifting in ways that will catch a lot of people off guard.Some of what I cover will feel familiar. Some of it might surprise you. But the final point on my list is the one I think very few people in the industry are talking about, and I genuinely believe it could be the most significant shift we see over the next decade. If you care about where your business and this industry are heading, this one is worth your time.IN THIS EPISODE:Why the competitive landscape is shifting and what it means for employee-based salon owners specificallyHow economic pressure and changing consumer behaviour are forcing salons to operate differentlyThe generational shift happening at both ends of the workforce and what it means for salon ownershipWhy AI will not replace hairdressers, and how it could actually free salon owners up to focus on what matters mostThe surprising prediction about who the salon owner of the future might be and why it could be good news for the industryWhat the Anthropic report on AI and employment reveals about where hairdressing sits relative to other industriesEPISODE TIMESTAMPS[00:00] Introduction: thinking about the future of the salon industry[01:14] Understanding the forces that drive change before they arrive[01:42] Driver 1: Where competition is now coming from in hairdressing[03:00] Driver 2: Rising costs, slim margins, and a changing economy[04:00] Driver 3: How government regulation is reshaping how salons hire[05:00] Driver 4: How employee expectations have fundamentally shifted post-COVID[06:12] Driver 5: What clients want now and how appointment patterns are changing[07:16] Driver 6: Generational change from Gen Z to ageing baby boomer owners[09:05] Driver 7: Environmental pressures and what they mean for salons[10:00] Driver 8: How salon design is evolving to reflect a changing world[10:17] Driver 9: Technology, AI, and why the human side of hairdressing gets more valuable[12:36] Driver 10: Who will actually own salons in the future[13:15] The Anthropic report and what it says about hairdressing and AI risk[15:00] Why disrupted professionals may turn to the salon industry next[16:02] What this all means for you and where to get helpWant MORE to help you GROW?
She's been in the beauty industry since she was 15 years old and now she's building an empire
In this episode, Shawna Murphy, Founder of Style Smart VA, breaks down one of the easiest ways beauty professionals lose money without realizing it: missed or unmanaged client communication.She explains how auditing your DMs, texts, emails, forms, and follow-ups can help you capture more inquiries, book more clients, increase repeat visits, and stop letting revenue slip through the cracks.
Tim Conway Jr Show Hour 4 (5.27) Bellio is in full crisis mode with a hair emergency, and Conway is calling on the great hair stylists of Orange County to save the day. Then the crew dives into the real ramen debate: do you drink the broth, or is that crossing a line? Things get even messier with trash etiquette, dog poop bags, and whether it’s okay to toss one into someone else’s freshly emptied trash can. Plus, Conway gets personal about dating your doctor and admits he thinks about his doctor every single day. Hair, ramen, poop bags, and medical romance — this hour goes completely off the rails. See omnystudio.com/listener for privacy information.
Frederic Fekkai, the celebrity hairstylist and luxury brand mogul, was named in court documents by Virginia Roberts Giuffre as one of the individuals to whom Jeffrey Epstein allegedly trafficked her for sex. Giuffre's sworn testimony placed Fekkai among a group of elite men who, according to her account, participated in Epstein's trafficking ring by engaging in sexual acts with her while she was underage and under Epstein and Ghislaine Maxwell's control. Fekkai has denied the allegations and has not been charged with any crime, but his inclusion in the unsealed legal filings tied him to the wider web of high-profile names associated with Epstein's network of abuse and exploitation.Unlike some of the more politically prominent figures in Epstein's circle, Fekkai's alleged involvement drew relatively little media attention, despite the gravity of the accusations. He had previously cultivated an image rooted in fashion, luxury, and celebrity culture, with clientele that included some of the most powerful women in the world. His reported proximity to Epstein and Ghislaine Maxwell underscores the breadth and diversity of Epstein's social reach—stretching from Wall Street to Hollywood, from Buckingham Palace to beauty salons. While no further legal action has been taken against Fekkai, the mention of his name in Giuffre's testimony serves as yet another example of how Epstein's circle was studded with individuals from every corner of elite society, many of whom have faced little to no accountability.to contact me:bobbycapucci@protonmail.comhttps://www.thedailybeast.com/jeffrey-epstein-flaunted-girls-after-his-arrest-at-frederic-fekkais-hair-salon-for-the-starsBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-epstein-chronicles--5003294/support.
AI has already and will continue to impact the salon industry. One area that is getting a lot of attention is the front desk and the role of AI in streamlining the client booking process, capturing missed calls and directly having a positive impact on salon revenue. My guest today is Universe Walker, a hairdresser, salon owner, and the founder of Beauty Desk AI, whose AI receptionist Eve answers calls and texts, books appointments, handles escalations, and never puts anyone on hold. We dig into how she built it and why online booking alone isn't enough.If you've ever lost a client because nobody answered the phone, this episode will hit home. You'll walk away understanding exactly what an AI receptionist can and can't do, how it fits alongside your front desk team, and whether an AI receptionist could be the solution your front desk needs.EPISODE TIMESTAMPS[00:00] Introduction: AI is changing how salons handle every incoming call[01:06] Meet Universe Walker, salon owner, hairdresser, and founder of Beauty Desk AI[03:26] The problem Universe set out to solve after COVID changed everything[05:06] Why 75% of salons no longer have a front desk, and what that costs[07:00] What Eve actually does: voice, SMS, bookings, and the all-in-one dashboard[10:12] How Eve integrates with your existing booking platform[12:09] Latency, the "army of Eves," and why conversations feel surprisingly human[16:06] The 200-call experiment: what happened when nobody answered the phone[21:20] How Eve is trained to understand your salon's specific services and language[26:12] Real examples of Eve's empathy, from nervous kids to tsunami evacuations[29:00] How salons with a full reception team use Eve as a backup[36:41] The business insights Eve unlocks that no booking platform can give youWant MORE to help you GROW?
What if the thing holding your career back isn't your skill—but your fear of being seen? In this episode, I break down why stage work matters for hairdressers and barbers. It builds confidence, sharpens your communication, and transforms how you show up behind the chair. I explore how performing unlocks creativity you didn't know you had. How it opens doors to educator roles, brand work, and art teams. And why live visibility still hits different in a world dominated by algorithms. I also share my own journey learning stage craft—and introduce SHAIR! UNDRGRND, a raw, unfiltered stage format I created for rising talent. Plus, I announce SHAIR! UNDRGRND at HairCon Manchester, 14-15 June. Ready to take your first step onto stage? Hit play. EPISODE RESOURCES APPLY FOR A STAGE SPOT AT SHAIR! UNDRGRND HERE GET TICKETS TO HAIRCON HERE (USE CODE HTC10 FOR 10% OFF ALL TICKET PURCHASE) FOLLOW SHAIR! ON INSTAGRAM @WEARESHAIR CONNECT WITH DOM ON INSTAGRAM @DOMLEHANE CONNECT WITH HOW TO CUT IT ON INSTAGRAM @HOWTOCUTIT FIND OUT MORE ON TODAYS PAID SPONSORS KERATIN COMPLEX HERE CHAPTERS 0:11: Stage Work Matters 2:41: Better Behind the Chair 4:25: Creative Freedom Onstage 4:55: Getting Noticed Live 7:01: Why Live Still Wins 7:41: My Stage Journey 9:42: Creating New Platforms 11:11 SHAIR! UNDRGRND Explained 12:16: Community and Culture 13:52: HairCon Takeover 16:52: Bigger Plans Ahead
AI in the salon industry is moving fast, and most salon owners genuinely don't know where to start. My guest this week is Frank Westerbeke, co-owner of Gadabout and VerVe, a multi-generational salon group with six locations and nearly 300 staff in Tucson, Arizona. Frank's been using AI across his business for years, not just for Instagram captions, but for people management, financial analysis, team communication, and the client experience.What you'll hear in this conversation will make AI feel far less intimidating. Frank is not a tech person. He's a salon person. And the way he talks about AI, as a bridge, not a replacement, will shift how you think about it. IN THIS EPISODE:[00:00] Introduction: AI in the salon industry and what's at stake[01:04] Meet Frank Westerbeke, co-owner of Gadabout and VerVe[02:09] Running 6 salons and 300 staff, Frank's role as the human connector[04:14] How Frank uses AI voice on the drive to a salon before a tough conversation[06:44] Why Frank gave his managers permission to use AI and what changed[10:23] Turning managers into leaders with AI as the bridge[18:07] Why Frank's marketing team uses AI to enhance creativity, not replace it[22:45] The client experience: where AI helps and where the human must stay[27:00] Using AI to free up human connection in the salon[41:42] Frank's advice for salon owners who haven't started yetRATINGS + REVIEWS
*5:00am: Falling For A Fake Email *6:00am: What Is The Best Place In Town That Brings You Back To “Old Vegas', If You're Hairstylist, Barber Or Nail Tech Moved, You Following? *7:00am: Have You Ever Met Your Hero? *8:00am: Jerk Or Justified: Ex-Friend Wishing Husband A Happy Birthday, Cry Out Of Joy
Hairstylist and makeup artist based in Ohio 50, thriving, and always moving—fitness is my therapy. Went on the hit Netflix reality TV show Age Of Attraction and became newly engaged and stepping into my best chapter yet. https://www.instagram.com/vidabeautybabe/ https://www.instagram.com/vidabeautydesign/ https://www.instagram.com/joicopro/
What happens when a totally established hairstylist like Barb Thompson—a woman with her own successful salon in northern California—leaves it all behind to live her dream and work alongside celebrity hairstylist/Rōz haircare founder Mara Roszak (Emma Stone and Olivia Wilde)? The two make even more magic. In this Artists' Salon episode, Mara and Barb talk about collaboration, owning your own business, how to create cool girl hair, getting Hilary Duff's amazing waves, and why saying less is often always more. More from Fat Mascara Instagram: @fatmascara @jessicamatlin Shop the products mentioned on Fat Mascara: https://shopmy.us/shop/fatmascara Private Facebook Group: Fat Mascara Raising a Wand Submit a Raise a Wand product recommendation, guest suggestion, or just say hello: info@fatmascara.com Production for this Podcast Provided by Redd Rock Music IG: @reddrockmusic www.reddrockmusic.com Hosted on Acast. See acast.com/privacy for more information.
How you pay your salon team is one of the most confusing decisions you'll make as a salon owner. Salon owners often compare pay structures with other salons, copying what seems to be working elsewhere.But the real problem isn't which pay system you're using. It's that most salon owners have never stopped to ask what a good pay system actually needs to do.In this episode, I cut through the noise around salon pay structures and explain why there is no universal right answer. Instead, I walk through the fundamentals of salon pay structures and why understanding your own numbers matters far more than benchmarking against the salon down the road.By the end of this episode, you'll have a clear framework for evaluating your own pay structure, a benchmark worth knowing when it comes to employee costs, and a clearer understanding of whether your pay structure is working for the business or against it.WHAT YOU'LL LEARNWhy copying another salon's pay structure without understanding your own numbers is a recipe for financial stressThe one test that tells you instantly if your pay system is brokenWhy staff retention problems aren't always about money, and what actually drives people to leaveThe 40% benchmark for employee costs, what it means, and when exceptions applyHow to build a pay structure that is simple, transparent, and trusted by your whole teamIN THIS EPISODE:[00:00] Introduction: The question every salon owner worries about[00:26] Why salon pay is one of the biggest sources of confusion in the industry[01:00] The dangerous myth of a perfect universal pay system[01:32] Who this episode is and isn't for: employed income-producing staff only[02:07] The seminar exercise that reveals how different every salon's system really is[03:02] When your pay structure is so complicated nobody else can understand it[03:58] Why salon owners get themselves into legal trouble with pay[05:00] Your responsibility as the business owner to know the law where you operate[06:00] The five things every salon pay system must achieve[08:00] Why profit isn't optional[11:31] Why your payroll decisions can't be made in isolation from the rest of the business[12:22] The 40% benchmark and what happens when payroll climbs beyond it[14:00] Recap: what a good pay system actually looks like and where to get more helpRESOURCES MENTIONEDThe Money Course - the online course covering pricing, wages, profitability and salon financial benchmarks – Find out moreWant MORE to help you GROW?
TerraRose Puncerelli is slaying the fears creatives face every day by surrounding herself with an amazing support system that keeps her grounded and focused on her goals. This episode of The BeautyPro Podcast, Krystine & TerraRose not only chat about the biz, but also bond over struggles you don't want to miss if you ever want to work with big brands and celebrity names.LOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachWANT MORE KRYSTINE?GET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach
Escape to Elevate retreat in Italy October 2026 www.escapetoelevate.com Jamie's Instagram program: risesocialacademy.com Jamie's monthly Instagram content membership for hairstylists: thesocialsuite.com Connect with Jodie on Instagram: @itsjodiebrownThis week on Hairstylist Rising, I'm re-sharing one of the most loved episodes of the show with the incredible Jamie Dana. Jamie has been in the beauty industry for 13 years and has done almost every role you can imagine, from receptionist and assistant to commission stylist, suite owner, salon owner, independent educator, and brand collaborator. She is also one of the original online educators in the hair industry and the woman behind the Framar Jamie Dana collection, which became the biggest single day of sales in Framar's history.In this conversation, Jamie shares the early years that shaped how she built her business. She talks about being homeschooled, getting bullied in beauty school, working under the table at her first salon, and trying to build a clientele with Groupons before Instagram existed. She shares the exact moment Instagram changed everything for her, going from barely booked to fully booked three months in advance and raising her prices, all within six months.We get into what it actually looks like to step into online education for hairstylists. Jamie talks about launching her first online course, originally called O'HotGraham, which she had to rename to Rise Social Academy after a legal threat from Instagram, and how she eventually walked away from a six figure clientele to go all in on teaching. She also breaks down how she grew her YouTube channel by studying the algorithm for six months before posting a single video, and why the long form video space in the hair industry is still wide open today.Then we go behind the scenes of the Framar collaboration. Jamie pitched the entire collection herself, including the documentary series that brought stylists along for the ride. She shares what really happened during that year and a half process, the tears, the moments off camera, and the launch strategy that turned it into the biggest sales day in the brand's history.We also dig into something every creative needs to hear. How do you know which ideas to pursue and which to put on the back burner? Jamie shares her three year rule for evaluating projects, why the takeoff phase of any new venture takes more energy than you expect, and how to keep moving forward through imposter syndrome at every level of your career.Whether you are a new stylist building your clientele, a seasoned pro thinking about education, or a creative weighing up your next big move, this episode is a real look at what is possible in the beauty industry today.Jamie will be joining us as a guest educator at Escape to Elevate, our branding, marketing, and content creation retreat in the Italian countryside this October 2026. If you want to be in the room with her and a community of beauty industry leaders, authors, educators, and creators, you can find all the details at escapetoelevate.com.Come say hi on Instagram @itsjodiebrown and let me know your biggest takeaway from this episode.
Marian Căpeț este unul dintre cei mai cunoscuți hairstiliști din România, fondator al salonului Salonette din București. Lucrează în domeniu din 2006 și în spatele foarfecii a construit, de fapt, una dintre cele mai sincere comunități de pe Instagram din spațiul românesc. L-ai văzut probabil la "Te cunosc de undeva", la "Poftiți pe la noi" sau la "Splash! Vedete la apă". Și poate îl urmărești pe @capet.ro pentru că, dincolo de meserie, are darul ăla rar de a face oamenii să râdă fără să se prefacă. Umor sincer, observații directe, zero filtru de imagine. În acest episod stăm de vorbă despre povestea din spate. Cum a ajuns un băiat din Drăgășani să coafeze cele mai cunoscute femei din țară? Ce înseamnă să-ți construiești un brand personal pe autenticitate și nu pe poză perfectă? Cum gestionezi vizibilitatea cand ai sute de mii de oameni care te urmaresc zilnic. Și de ce relația cu comunitatea de pe Instagram e, pentru el, mai mult decât o cifră în dreapta numelui. Un episod despre meserie, despre vizibilitate, si despre ce ramane cand inchizi telefonul. Asculta si pe Spotify si Apple Podcasts.
Most salon owners don't have a money problem, they have a ‘lack of understanding' problem. You can be fully booked, your team can be flat out, and yet you can still be running at a loss without realising it. That's what happens when you're managing your business without awareness of a few key numbers. On today's podcast, I'm walking you through the five numbers that, in my experience, determine whether a salon owner feels in control of their finances or is controlled by them.These aren't complicated. You don't need to love spreadsheets or become an accountant. But knowing these five numbers changes the way you make decisions, and the decisions you make determine the business you build. If last week's episode resonated with you, this one is the practical follow-up you've been waiting for.WHAT YOU'LL LEARN:Why your salon can be fully booked and still be running at a loss and the one number that highlights the reality.What net profit margin actually means and why checking it once a year with your accountant is already too lateWhy copying a competitor's pricing could mean your services are running at a loss.How a 13-week rolling cashflow forecast removes the financial anxiety that hits every time something unexpected goes wrongWhy these five numbers are all connected and what pulling on one thread does to the restIN THIS EPISODE:[00:00] Introduction: The salon that looks busy but can't explain the numbers[00:26] Why this episode follows directly from last week's[00:44] The real reason salon owners feel financial fog[01:19] Why gut feel is not a strategy for running your finances[01:42] Number one: your breakeven point and why it matters most[02:52] You can be fully booked and still be running at a loss[03:47] Number two: net profit margin and what it actually measures[04:55] The story of Clarissa: from 2.5% to 8.4% profit margin[06:16] Number three: staff costs as a percentage of total revenue[08:11] Number four: which services on your menu are actually profitable[09:56] Number five: understanding your cashflow over the next 13 weeks[11:53] Billy's story: from breaking even to £80k profit[12:08] How all five numbers connect to each other[13:39] The free 10-question salon financial reality check[13:57] Free live masterclass: Where Does All the Money Go?Want MORE to help you GROW?➡️ 10 Question Salon Financial Reality Check – A free 60-second quiz to identify exactly where your financial knowledge gaps are – Find out more➡️ Free Live Masterclass: Where Does All the Money Go? – Monday 11th May, one hour, completely free – deeper than this episode and the logical next step if this resonated – Register hereRECOMMENDED NEXT EPISODEIf you enjoyed this episode, you'll also like: Episode 345: Where Does All the Money Go? The 10-Part Financial Framework for Salon Owners Listen here RATINGS + REVIEWS
What happens when you've built a successful career as a hairstylist or salon owner, but it no longer lights you up? In this episode of the Successful Stylist Academy, Ambrosia Carey dives into one of the most uncomfortable and rarely talked about realities in the beauty industry: outgrowing your own success. From burnout caused by success (not failure), to the difference between scarcity and abundance mindsets, this episode explores how to navigate the next chapter of your career without blowing everything up...or staying stuck. If you've ever felt fully booked, financially stable, and still unsure if this is what you want long-term… this conversation is for you. Join us over at the SSA LAB, get instant access to private videos & resources: Join The SSA LAB by @ambrosiacarey | Stan Here's our Free Marketing Guide Take 50% off 2 months of GlossGenius Gold or Platinum with code SUCCESSFUL: http://glossgenius.com/successfulstylist Key Take-aways: 1. Burnout doesn't always come from struggling, it often comes from succeeding at something that no longer aligns with who you're becoming. 2. The question "what do I do when this no longer lights me up?" isn't a crisis, it's a sign you've built something real enough to outgrow. 3. Most stylists operate in a scarcity mindset without realizing it, which shows up in comparison, fear-based decisions, and reactive behavior. 4. Abundance thinking isn't about positivity...it's about strategy, ownership, and building systems that support growth. 5. The difference between stylists who stay stuck and those who grow is often the language they use: both out loud and internally. 6. Success in the industry doesn't guarantee fulfillment, and evolving your path is a natural part of long-term growth. 7. Courage, not confidence, is what allows you to make aligned decisions, especially when something no longer feels right. 8. Many stylists never face this question because they never build enough success to outgrow...making this a higher-level problem. 9. You don't need to blow up your career or stay stuck, you need to get honest about what your current success has taught you. 10. The three most important questions to ask yourself are: what makes time disappear, what have you learned that's more valuable than the work itself, and what would you build if money wasn't the deciding factor. Our Talk on Confidence Vs Courage: https://youtu.be/XAIKC_Y71Ts?si=cBQ8Afpqwk-bCkE1 Take 15% off our favorite skincare line, Pharmagel with code SSA15: https://pharmagel.net/?ref=SSA15 If you prefer video, we are on YouTube: http://www.youtube.com/@successfulstylist Find us on your preferred social media platform: Instagram: https://www.instagram.com/successfulstylistacademy?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw== TikTok: https://www.tiktok.com/@successfulstylistacademy?is_from_webapp=1&sender_device=pc
Interview with Barry Shaich Barry Shaich is a driven, hands-on leader who builds brands and motivates teams to outperform. He has led sales and marketing for powerhouse names like American Crew, KMS, and Graham Webb. Barry founded Woody's Quality Grooming and grew it from concept to acquisition. As founder of Egg Beauty Labs, He has helped brands scale with purpose through smart distribution, influencer strategy, and social commerce. Barry was an early adopter of YouTube and now leads in live shopping and TikTok monetization. Links: https://www.linkedin.com/in/barry-shaich-3b747ab/ https://www.instagram.com/bshaich/ News from TheTease.com: https://www.thetease.com/chris-russell-breaks-down-kyle-richards-sculpted-rhobh-reunion-bun/ https://www.thetease.com/mysola-powered-by-vagaro-the-latest-tech-driven-partnership-promises-to-fuel-growth/ Obsessed or Over It? Extension Emergency Acquired Style Bachelorette Party! Media Day Transformation More from TheTease.com Instagram: https://www.instagram.com/readthetease/ (readthetease) Instagram: https://www.instagram.com/volumeupbythetease/ (volumeupbythetease) Instagram: https://www.instagram.com/kellyehlers/ / (KellyEhlers) Instagram: https://www.instagram.com/eljeffreycraig/ (eljeffreycraig) Web: https://www.thetease.com (TheTease.com) Email: VolumeUp@TheTease.com Credits: Volume Up is a Tease Media production. This episode was produced by Monica Hickey and Madeline Hickey. James Arbaje is our editor and audio engineer. Thank you to our creative team for putting together the graphics for this episode. Thank you to the team who helped create our theme song. Show them some love and check out their other work! •Josh Landowski https://www.instagram.com/josh_landowski/
What happens when a hairstylist gets tired of feeling tied down — and decides to do something about it? Leisha did not just change her schedule. She sold her house, moved into an RV with her husband, two dogs, and a cat, drove to a city where she knew nobody, and started walking into salons with a stack of papers and an idea nobody had ever heard of. That idea? Traveling Hairstylist — a first-of-its-kind service where stylists can hire a professional to come to their space, care for their clients, and cover 100% of their booth rent while they're on maternity leave, medical leave, or any extended time away. Coast to coast, all 50 states, with a team of five (soon to be seven) and a near-perfect client retention rate.In this episode, Misty sits down with Leisha, the founder of Traveling Hairstylist, and they go deep on what it actually looks like to start something that does not exist yet — the fear, the first salon door she walked into, the moment it finally clicked, and why she believes the beauty industry is the most creative space to build something that is entirely your own. In this episode, you will learn:How Leisha combined her love of travel with a real gap she saw in the industry — and why those two things colliding changed everythingWhat it actually looked like to launch with zero clients, zero connections, and one Instagram post in a city she had never lived inThe honest breakdown of how Traveling Hairstylist works financially — what stylists keep, what Leisha's team covers, and why it is structured the way it isWhy suite stylists are especially vulnerable during a leave — and what most salon companies still are not doing to support themHow Leisha thinks about team building, contracts, and what it means to run a business that is also a love letter to the industryWhat happened when she finally got a "yes" after two weeks of walking into salons and getting told noThe mindset that kept her going when the idea was still just hers — and why she believes when something really calls to you, it is embedded in youConnect with Leisha + Traveling Hairstylist:Instagram: @thetraveling.hairstylistWebsite: The Traveling Hairstylisthairstylist podcast, salon owner podcast, hairstylist personal development, beauty industry business podcast, hairstylist leave coverage
From working with @WellaProfessionals to transforming models at Fashion Week to traveling the world with his favorite people--HAIRSTYLISTS-- for Aubrey's Hair Adventures, @aubreyloots2144 is THE KINDEST SOUL in the beauty industry. During our chat, Aubrey shares the importance of mental health in business and life as a beauty professional. Don't miss this episode and don't miss the opportunity to globe trot with industry's most influential souls. WANT MORE AUBREY?INSTAGRAM: https://www.instagram.com/lootypicshttps://www.instagram.com/aubreyshairadventureshttps://www.instagram.com/salon_internationalLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachWANT MORE KRYSTINE?GET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach
Most entrepreneurs struggle to turn passion into profit, Brittany Hubble didn't just succeed, she built an empire from her hair salon to multi-use event spaces, all funded by her talent and grit. In this episode of the Maverick Podcast, she reveals the unconventional mindset and practical strategies that helped her go from a quiet hairdresser to a real estate developer creating vibrant community hubs around her vision.Maverick Podcast // Episode 174Brittany Hubble:https://www.36square.comhttps://www.instagram.com/36squarevenueshttps://www.tiktok.com/@36squarevenuesMaverick Podcast:
Hopefully your salon is busy, clients are coming through the door, and money is being taken at the till every day, so if that's the case, then why is salon financial management still such a struggle? This is the reality for a lot of salon owners: the numbers just don't add up, and the stress that comes with that is real. In this episode, I walk you through a 10-part framework for following the money trail in your business. This isn't a finance lesson, and it's not about spreadsheets. It's a practical way of thinking about your business that gives you clarity and control, because right now, with costs up and clients spreading out their appointments, you can't afford to keep guessing.IN THIS EPISODE:The difference between knowing your numbers and understanding your business in real timeWhy budgets aren't about restriction, they're the single most important tool for weekly profitabilityWhat cashflow forecasting actually looks like and why a 13-week rolling forecast changes everythingHow to think about productivity-based pay so your team's performance is tied to the salon's financial healthEPISODE TIMESTAMPS[00:00] Introduction: The reality of a busy salon that still isn't profitable[00:50] Why the financial picture behind the scenes rarely matches the front[01:14] This isn't about how hard you work, it's about structure[01:38] The biggest misconception: thinking someone else is watching the numbers[02:22] Why understanding your finances is your job, not your accountant's[03:10] What following the money trail actually means in practice[03:53] Introducing the 10-part financial framework for salon owners[06:47] Why budgets matter more than most salon owners want to admit[08:07] Cashflow forecasting and why 13 weeks ahead changes everything[09:32] Pricing for profit and why "charge your worth" isn't a strategy[10:47] Recap: how many of the 10 points are you actually doing?[13:01] The free webinar: Where Does All the Money Go?RESOURCES MENTIONEDWhere Does All the Money Go? (Free Webinar) Antony breaks down the 10-part framework in full and shows you how to apply it practically in your salon - Register hereWant MORE to help you GROW?
AI isn't replacing hairstylists, but it is changing your clients, their spending habits, and how they choose who to book with. In this episode, Ambrosia Carey breaks down what's really happening in the beauty industry and how stylists can use AI to their advantage instead of falling behind. From saving hours on admin work to improving client retention, pricing, and marketing, this episode walks you through 10 practical ways to work smarter, not harder. If your books feel less stable, your income feels tighter, or you're unsure how to adapt to industry changes, this episode will give you clear, actionable steps to create more consistency, efficiency, and long-term growth in your salon business. Want a simpler way to grow your business without burning out? SSA LAB is where we do that. Get 50% off Gold or Platinum GlossGenius for 2 months HERE: http://glossgenius.com/successfulstylist If you missed last weeks episode, tap HERE Key Takeaways: 1. AI is not replacing hairstylists, but it is impacting clients' income and spending habits, making them more selective with appointments and services. 2. The biggest opportunity with AI is not job protection, but using it to save time, reduce admin work, and build a more efficient business. 3. Auditing your website with AI can quickly improve bookings by identifying confusion points and making your services and pricing easier for clients to understand. 4. Repurposing content using AI allows you to get more visibility and engagement without constantly creating new content from scratch. 5. Automating responses to common client questions can help you capture more bookings and reduce missed opportunities in your DMs. 6. Local SEO and consistent Google Business updates can significantly increase your visibility and help you stand out in your area. 7. Analyzing your schedule and pricing with AI can reveal where you're undercharging or spending too much time for too little return. 8. Tracking client retention and following up with past clients can create more stable, predictable income without needing more marketing. 9. Using AI for content research helps you speak directly to what clients are actively searching for and struggling with. 10. Creating simple product or affiliate systems allows you to generate additional income outside of working behind the chair. 11. AI can help identify blind spots in your business, allowing you to make clearer, more strategic decisions without emotional bias. 12. The real advantage in a more digital world is creating better in-person client experiences, as real connection becomes more valuable. Enjoy 15% off our favorite skincare line, Pharmagel with code SSA15: https://pharmagel.net/?ref=SSA15 If you prefer viedeo, join us on YouTube: http://www.youtube.com/@successfulstylist For more, follow along on Instagram
In December 2009, a Louisville hairdresser and beloved drag queen named Jamie Carroll walked into a Victorian mansion in Old Louisville — and never walked out. For seven months, he lay buried beneath the basement floor while the two men who killed him went on with their lives above his grave. Nobody reported him missing. Nobody came looking. Until a 911 call, a domestic dispute, and four words spoken in the back of a squad car changed everything. In Part 1 of Buried Beneath Fourth Street, Kris and Rob introduce you to Jamie Carroll — hairstylist by day, drag queen Ronica Reed by night — and to the two men at the center of one of Kentucky's most twisted true crime cases: Jeffrey "Jase" Mundt, the polished IT professional hiding a dangerous double life, and Joey Banis, the persistent felon fresh out of prison who was tangled up with Jamie long before he ever moved into that mansion on South 4th Street. We lay out the love triangle, the fatal December night, the horrifying cover-up, and the thread that finally unraveled everything — from a counterfeit $100 bill at a Chicago hotel to the words that sent detectives straight to that basement floor. In this episode: Who was Jamie Carroll? Hairstylist. Drag queen Ronica Reed. A man everyone loved. Who were Jeffrey Mundt and Joey Banis? Two very different men bound together by drugs and obsession. The love triangle that ignited a deadly night in December 2009 The cover-up inside the mansion at 1435 South 4th Street The Chicago counterfeiting arrest that started the unraveling The 911 call, the squad car, and the words that cracked the case wide open Part 2 drops next week. You will not want to miss it. Hitched 2 Homicide is hosted by thriller author Kris Calvert and Emmy-nominated composer Rob Pottorf. Real cases. Real crimes. Til death do us part. JOIN THE IN-LAWS AND OUTLAWS FOLLOW H2H ON INSTAGRAM FOLLOW H2H ON X Start Kris's Books today for FREE Sources used for this podcast DISCLAIMER OF LIABILITY The content presented in this podcast and any associated video, blog, or social media is produced for entertainment and informational purposes only. Hitched 2 Homicide is not a legal authority, and nothing contained herein constitutes legal advice, factual findings, or editorial conclusions of any kind. All opinions expressed are solely those of the hosts and do not represent the views of any affiliated network, platform, or sponsor. All cases discussed are researched using publicly available sources, open records, court documents, and archived materials. We make every effort to ensure accuracy; however, we make no warranties — express or implied — regarding the completeness or reliability of the information presented. PRESUMPTION OF INNOCENCE All individuals referenced in connection with pending or concluded criminal matters are presumed innocent unless and until proven guilty beyond a reasonable doubt in a court of law. All individuals referenced in connection with pending or concluded civil matters are presumed not liable unless and until adjudicated otherwise by a court of competent jurisdiction. FAIR USE Some material incorporated into this podcast is presented under the Fair Use doctrine (17 U.S.C. § 107) for purposes of commentary, criticism, and education. Copyright in such material is retained by the respective original author or rights holder. Hitched 2 Homicide makes no claim of ownership over third-party copyrighted content. OUR COMMITMENT TO VICTIMS At Hitched 2 Homicide, we are committed to honoring the lives of the victims at the center of every case we cover — not just the circumstances of their deaths. We approach each story with respect for victims, their families, and their loved ones, and we strive to ensure that every person we discuss is remembered as a whole human being first. All sources relied upon in the production of each episode are credited to the best of our ability. Any errors brought to our attention will be promptly corrected. Hitched 2 Homicide. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Salon profitability is under more pressure than it has been in years, and the hard reality is that being busy isn't the same as being profitable. In this episode, I get into the financial fundamentals that too many salon owners avoid, because understanding your numbers is the only way to get in front of the problem before it becomes a crisis.By the end of this episode, you'll know exactly where to look in your business to find the leaks, whether you have a pricing problem or a productivity problem, and what your real options are for increasing profit margins. This isn't about cutting everything to the bone. It's about making smarter decisions with the facts in front of you.IN THIS EPISODE:Why being fully booked doesn't mean your salon is profitable, and what that means for your business right nowHow to use your profit and loss report to separate the facts from the feelings and make better financial decisionsThe difference between a pricing problem and a productivity problem, and which one your salon actually hasThe three ways to increase salon income, and which one delivers results the fastestEPISODE TIMESTAMPS:[00:00] Introduction: Why salon profit margins are under pressure right now [00:27] The things you can control when times are tough [02:07] Why competitive pricing creates a crunch point for salon owners [03:04] How to use your profit and loss report correctly [04:29] What the numbers in a typical salon P&L actually look like [05:42] Pricing problems vs productivity problems: knowing which one you have [06:21] How to approach cutting costs without losing what matters [08:05] Why the miscellaneous line in your P&L deserves more attention [09:22] The three ways to increase your salon income [11:44] Why a price rise is the fastest lever available to you [12:38] Which services are actually profitable when you look at the real margins [13:25] Using technology and AI to create efficiencies in your business [14:16] Recap and your next action stepRATINGS + REVIEWS
In this episode of the Successful Stylist Academy Podcast, Ambrosia Carey breaks down why being fully booked does not always lead to financial stability in the salon industry. If you are a hairstylist or salon owner who feels constantly busy but still stressed about money, inconsistent income, or burnout, this episode will help you understand what is actually happening behind the scenes. Ambrosia explains how rising costs, outdated pricing, and lack of structure are creating hidden gaps in salon businesses, and why adding more clients is often making the problem worse instead of better. You will learn how to identify where your business is leaking money, how to shift your thinking around growth, and what small changes can start creating more stability without working more hours. This episode also explores the mindset patterns that keep stylists stuck, including avoiding necessary changes, overvaluing busyness, and chasing the wrong version of success. If you are ready to build a more profitable, sustainable business that actually supports your life, Join SSA LAB Membership: https://stan.store/ambrosiacarey Try GlossGenius at 50% off with code SUCCESSFUL: http://glossgenius.com/successfulstylist Get your hands on our FREE full proof profit maker here: https://small-kiwi-98108.myflodesk.com/nlle1d1php Key Take-aways: 1. Being fully booked does not guarantee profitability, especially when pricing and business structure are not aligned with demand. 2. Rising costs in the beauty industry, including products and overhead, have increased by approximately 15–30%, meaning unchanged pricing results in reduced profit. 3. Most salon owners delay price increases by one to three years, which creates a growing gap between effort and actual income. 4. Client retention, including rebooking and referrals, has a greater impact on long-term income stability than constantly seeking new clients. 5. Many hairstylists rely on increasing technical skill to grow their business, but communication, trust, and client experience are often more influential in demand. 6. A poorly structured schedule, especially with high-effort services priced too low, leads directly to burnout without increasing profitability. 7. When a business depends entirely on the owner's time and presence, it limits scalability and creates long-term instability. 8. Adding more clients, services, or hours often increases complexity rather than solving the core issues within the business. 9. Sustainable growth requires a shift in thinking, including evaluating pricing, systems, and personal role within the business. 10. Defining success based on personal goals, rather than industry standards, is essential to building a business that feels both profitable and fulfilling. Enjoy 15% off our favorite skincare line, Pharmagel with code SSA15: https://pharmagel.net/?ref=SSA15 If you prefer viedeo, join us on YouTube: http://www.youtube.com/@successfulstylist For more, follow along on Instagram: https://www.instagram.com/successfulstylistacademy/
Running a successful salon for nearly 40 years in one of the most competitive cities on the planet takes more than talent. It takes the willingness to keep evolving your model, your mindset, and even the words you use with your team. My guest today, Scott Buchanan of the Manhattan-based Scott J Salons, has done exactly that. With around 90 employees across two locations, Scott's story is one of grit, reinvention, and a business built around culture and community.In this conversation, we get into the real numbers behind a thriving employee-based salon, why he treats his team as partners rather than employees, and what it actually takes to keep an employee-based salon competitive in today's market. If you want to build a business that still works 40 years from now, this is the episode to listen to.✅ Why calling your team "partners" changes the way they show up every day✅ The KPIs Scott tracks obsessively and why guest count matters more than top-line revenue✅ How Scott uses "wellness check-ins" instead of performance reviews to drive better results✅ How Scott thinks about AI, retail, and the future of the salon experience in the next five to ten years✅ The one piece of advice from a 40-year career that every salon owner needs to hearIN THIS EPISODE:[00:00] Introduction: 40 years in Manhattan and what longevity really takes[00:50] Scott's current business: two locations, 93 staff, and a long road to get here[03:29] Is the age of the big salon over? Scott's honest take on boutique vs. large[05:37] Why Scott considers his team partners, not employees[07:18] Wellness check-ins: reframing performance reviews to drive real change[10:25] How to keep an employee-based team in the age of salon suites[13:55] The blowout story: why you have to be there when the client wants to be there[20:11] How Scott is using AI now and where he sees the salon industry heading[27:33] The key numbers Scott watches most closely, and what they reveal[37:07] Intercoiffure America/Canada: building a community for employee-based salon owners[43:57] Scott's one piece of advice for lasting 40 years in this industryWant MORE to help you GROW?
If your salon chair isn't as consistent as you need it to be right now, not just busy some weeks, but truly stable and predictable, this episode is going to give you the four marketing moves that are actually working for salon businesses and hairstylists in today's economy. In this episode of the Successful Stylist Academy podcast, Ambrosia Carey breaks down the four highest ROI marketing strategies for salon owners, independent stylists, suite renters, and commission stylists who want more consistency in their bookings, more stability in their income, and a real plan for sustainable salon business growth. Join the membership & get the support to grow your business: SSA LAB Take 50% off GlossGenius Gold or Platinum with code SUCCESSFUL: http://glossgenius.com/successfulstylist Get FREE access to our Marketing Guide: https://small-kiwi-98108.myflodesk.com/ke6k90nlq2 Key Take-aways: 1. Referrals and word of mouth remain the single highest-converting client acquisition channel in the salon industry. 2. More than 9 in 10 consumers trust personal recommendations over any form of advertising, and referred clients are four times more likely to send additional referrals, creating a compounding effect that fills chairs without paid marketing. 3. Google reviews are the silent sales team working for your salon 24 hours a day. 4. With 78% of potential clients checking reviews before booking and nearly half only considering salons with a 4.5-star rating or higher, your review profile is either closing or losing bookings every single day, and most stylists have no active system to generate them. 5. Client retention is the highest ROI move available to most salon businesses right now. 6. At five times the cost of acquiring a new client versus keeping an existing one, and with loyal clients spending 67% more per visit, stability behind the chair comes from deepening relationships with the clients already in your book, not constantly chasing new ones. >p> 7. TikTok is a local discovery engine that most salon businesses are not yet using strategically. 8. With searches up 40% year over year and a quarter of TikTok's user base not present on any other social platform, the stylists posting consistent, question-answering content on TikTok right now are reaching an audience their competitors cannot access anywhere else. Take 15% off our favorite skincare line, Pharmagel, with code SSA15: https://pharmagel.net/?ref=SSA15 Join us: Instagram: https://www.instagram.com/successfulstylistacademy/ YouTube: http://www.youtube.com/@successfulstylist salon marketing, hairstylist business tips, how to get more salon clients, salon owner podcast, hair salon marketing strategy, client retention salon, how to fill your salon chair, referral marketing for salons, Google reviews salon, TikTok for hairstylists, salon business growth, independent stylist marketing, suite renter business tips, commission stylist income, salon owner success, beauty business podcast, hairstylist marketing 2026, how to grow a salon business, pre-booking clients salon, word of mouth marketing salon
Training a salon manager is one of the things salon owners often get wrong, and most don't realise it until they've already hired the wrong person, put them on payroll, but still end up doing everything themselves. In this episode, I share a five-step framework for getting it right, from figuring out whether your business can actually support a manager right now, to the mindset shift that changes everything about how you lead.By the end of this episode, you'll know exactly what to define before you hand anything over, why hiring another version of yourself backfires, and how to release control in a way that builds real capability over time. Done right, a great manager doesn't take things away from you. They give you your life back.WHAT YOU'LL LEARN:The two pillars that underpin good management, and why most people are usually only good at oneWhy you need to consider the size of your business before you hire anyone into a management roleThe case against hiring a mini you and what to look for insteadHow to train for outcomes, not just tasks, so your manager can think, not just tick boxesThe "let the leash out slowly" approach to handing over control without chaosWhy getting it out of your head and onto paper is the non-negotiable first stepEPISODE TIMESTAMPS[00:00] Introduction: The challenge of training a salon manager[00:30] Why hiring a manager isn't as simple as it sounds[01:19] The real question: how do you let go without losing control?[01:45] The two pillars of management: people skills vs systems[03:18] Why most salon owners lean heavily to one side[04:11] The moment you realise you need help[05:04] The fear of hiring and trusting a manager[06:00] The two biggest obstacles: no systems and financial pressure[06:40] Why most salons can't afford a non-producing manager[07:18] Delegating vs dumping chaos[14:49] Recap of the 5-step framework[15:41] Why a great manager gives you back your life[16:04] How to get helpRESOURCES MENTIONED IN THIS EPISODE:
The economics of running a salon have changed, and if your approach to training assistants hasn't changed with it, your margins are going to keep shrinking. In this episode, I answer the questions salon owners are actually grappling with right now: Is it still worth taking on apprentices, how quickly should they be contributing, and what does it look like when a salon actually gets training right?If you've been winging it or leaving it to chance, this episode gives you a clear framework and five practical takeaways you can act on straight away.IN THIS EPISODE:Why condensing the apprenticeship timeline isn't lowering standards, it's a financial necessityThe difference between income-producing and non-income-producing staff and why it mattersHow quickly a new assistant should be contributing to your salon revenue (and what to do if they're not)Why most salons' training problems are self-inflicted, and what good training ownership actually looks likeFive clear takeaways for building a structured, productive assistant pathway in your salonEPISODE TIMESTAMPS[00:00] Introduction[00:28] Can you condense a two-year apprenticeship without lowering standards?[01:21] How assistants contribute to revenue[02:41] Income-producing vs. non-income-producing staff[04:37] The shift required to make apprenticeships viable[05:40] A brief history of apprenticeships[09:00] Are employment-based salons restructuring the assistant pathway?[11:27] What the best salons are doing differently[12:33] Five takeaways for salon ownersWant MORE to help you GROW?
Most salon owners believe their biggest problem is not getting enough new clients, but what if that's not true? In this episode, I break down why focusing on client attraction alone is keeping you stuck, and what's really stopping your salon from growing consistently.I share the simple (but often overlooked) three-part marketing formula that every high-performing salon is built on. The reality is, most salons are already getting enough new clients, but they're losing them just as quickly. And that's where the real problem lies.If you're tired of constantly chasing new clients and want to build a salon business that grows predictably, with loyal clients who keep coming back, then this episode will shift how you think about marketing forever.IN THIS EPISODE:[00:25] What do you picture when you think of a million-dollar salon?[01:02] Why high-performing salons are simpler than you think[02:00] Why understanding the real problem matters before you hear the formula[03:06] The retention numbers that should stop you in your tracks[04:53] The three-part marketing formula[05:44] Where most salons drop the ball [07:59] Why the three pieces must work together, not in isolation[11:03] What million-dollar salons do differently[11:28] The importance of tracking your numbers[12:25] Industry benchmarks and what to aim for[12:53] Why you need to run retention reports by individual stylist[14:01] The marketing course, what's inside and how to join[17:06] Wrapping up, the formula, the course, and see you next weekRESOURCES MENTIONED IN THIS EPISODE:
Mara Roszak is a celebrity hairstylist whose clients include Emma Stone, Zoe Saldana, and Olivia Wilde, and the founder of cult favorite sustainable haircare brand RŌZ.In this episode, Mara joins me to break down everything we're getting wrong about hair, from the biggest myths she wishes would disappear to the subtle styling habits that quietly cause breakage and damage.We talk about the surprising things people do every day that ruin their hair (including why your brush might be part of the problem), whether cutting your hair actually helps it grow and if it's truly possible to be blonde and still have long healthy hair.Mara also shares the minimalist hair routine she recommends for strong, healthy hair, how to properly care for your scalp, what to look for in a heat protectant and the styling techniques that make the biggest difference in hair health and longevity.We also get into her approach to celebrity styling, what goes into red carpet and Oscars hair, how to find the most flattering haircut for your face shape and the simple tricks that create that perfect blowout at home.If you want stronger, healthier hair, and the insider secrets celebrity hairstylists actually use, this episode is packed with tips you've probably never heard before.You can find Mara on Instagram @MaraRoszak and check out her haircare line, RŌZ, online and at Sephora. This episode is brought to you by:Go to Hungryroot.com/blonde and use code blonde for 40% off your first box and a free item of your choice.Get $25 off your first purchase when you go to TheRealReal.com/well.Head to armra.com/WELL or enter WELL to get 30% off your first subscription order.Go to fatty15.com/WELL and use code WELL at checkout for an additional 15% off their Starter Kit.Go to ro.co/blonde to see if you're eligible for the new GLP-1 pill on Ro.Visit Ritual.com/BLONDE for 25% off your first month.Get 30% off and free shipping at drinkspark.com with code WELL.This episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct, or indirect financial interest in products, or services referred to in this episode.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The difference between a good salon and a world-class one isn't talent. It's standards, and the leadership to hold them.In this episode, I take inspiration from the Netflix series Being Gordon Ramsay and unpack what it really takes to build a world-class business, whether that's a restaurant or a salon. Because when you strip it back, the fundamentals are the same. It's not about talent alone. It's about standards, leadership, and the culture you create.I talk about the obsession with detail that separates good from exceptional, why leadership isn't always comfortable (but it is necessary), and how the best teams operate as a unit, not a group of individuals. These are practical insights you can apply immediately in your salon.IN THIS EPISODE:[00:00] Introduction and why this matters for salon owners[00:48] Lessons from The Bear and restaurant culture[02:21] Why Being Gordon Ramsay is worth watching[04:00] The 3 pillars: standards, leadership, and pride[04:31] Why standards, not talent, drive excellence[06:30] The power of attention to detail[07:40] Leadership, clarity, and responsibility[08:44] Finding the breaking points in your business[10:12] Respect for craft and raising standards[12:12] From employees to custodians of the brand[13:35] The big question: what are you building?WANT MORE TO HELP YOU GROW?
It's Ticked Off Tuesday! Jared reacts to four everyday complaints that would annoy anyone!