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In this episode of The Inquisitor podcast, host Marcus Cauchi interviews Edward Ingham about his journey from traditional, product-focused sales to a more customer-centric approach. The conversation delves into the real-life moments that shaped Edward's shift and the practical impact it has had on his career and well-being. Guest: Edward Ingham, Senior Sales professional (biopharm-bd.com) About Edward: Edward is a dual national British-Spanish salesperson based in Madrid, with 10 years of experience selling into enterprise pharma and startups. He has observed recurring sales themes across different company sizes and has learned significant lessons from his experiences. Key Discussion Points: The Epiphany Moment: Edward realised the need for change about five years into his sales career. This shift occurred when he stopped focusing on the technical aspects of the product and the prospect's role (like CBO or CEO) and instead looked inward, considering how his own actions were affecting the other person, viewing them as human beings. He began to think about how he would feel if someone was doing what he was doing to them. The second part of this transition was spending time to truly understand the prospect's world, recognising that they don't make impulse purchases and need to "sell" internally within their own organisation to get things done. Breaking Point: The old way of selling became unbearable, particularly during lockdown, when facing constant rejection alone in an apartment led to self-doubt. This coincided with him starting to listen to The Inquisitor podcast, which offered a new perspective on questioning people to understand their situation. The sense of rejection was the most difficult part of the old approach. Understanding Buyer Behaviour: Marcus highlights that buyers don't reject the salesperson, proposition, or product itself, but rather the uncertainty and lack of safety associated with the decision. Buyers want to make the right decision effectively and know that a purchase will deliver the intended outcome. Creating false urgency creates distrust. Learning and Improvement: Edward learned from ghosting experiences that prospects are not necessarily "mugging you off," but often have internal issues or priorities that take precedence. The key is to probe and ask tough questions (nicely) to understand the prospect's reality and qualify or disqualify opportunities early. This prevents "bulking up" pipelines with uncertainty, which can negatively impact forecasting up to the board and investors. Becoming an Ally: The moment of realisation that his job was to be the customer's ally, not their accomplice or adversary, came from slowly implementing client-centric approaches and seeing immediate positive results. Switching the tone in emails or meetings led to responses from non-responders, positive reactions, and feeling appreciated in the room. The Power of Client-Centricity: Edward found that adopting a client-centric approach, treating prospects as human beings with emotions, helps overcome imposter syndrome, especially for those without a deep scientific background in technical industries like pharma. This approach serves as a unique differentiator against salespeople who product push. Clients appreciate honesty, like direct answers to questions such as "Who is better, you or your competitor?". Improved Results: A major difference seen is that very little unqualified opportunity enters the pipeline. By asking questions and understanding the client's position and internal readiness, opportunities are typically only added at a later stage (like "submit proposal"). This results in a very high close rate for opportunities that do enter the CRM. This certainty is valuable for communicating upwards within the company. Prospecting for Life: Shifting the mentality from transacting or booking meetings to prospecting for a customer for life changes the entire conversation tone. The focus is on genuinely understanding the other human being and their pressures. Client Reaction and Referrals: When this shift occurs, people actually want to spend time with you and become just as invested in the conversation. The feeling of needing to chase disappears. Edward receives messages directly from prospects on their personal phones. He finds he needs to do less work on accounts because internal people know he isn't difficult to work with and will help them internally. People who were historically bombarded may reach out, demonstrating that less work structured differently leads to inbound interest. Activities Eliminated: Edward no longer wastes hours with "tire kickers" or spends time on "just checking in" follow-up emails. This time is reinvested in self-improvement or sales enablement. The customer-centric approach reduces waffle and uncertainty in pipeline discussions. Doing the Right Thing: A principled approach includes the absolute minimum gesture of honesty, such as advising a prospect that a competitor might offer a better, cheaper, or quicker solution if their request is out of scope. This is uncommon but helps differentiate a salesperson and build long-term memory with the prospect. Impact on Self: Being human-centric makes you a lot happier. You go home feeling like you've helped someone, which is often the antithesis of traditional sales. Done well, sales is about facilitating good decisions and empowering people. Engaging Broadly: Edward aims to engage with around 12 or more people within an account over the medium term, having interactions not solely focused on the sales process. It's important to get in touch with key people (like procurement or legal) before you need something from them. Working with Procurement: Edward learned that engaging with procurement with purely their interests at heart is pivotal. They are trying to save the company money and have specific KPIs; understanding these can help make their life easier and create internal advocates. The Power of Mentorship: A critical move was seeking mentorship from people he had previously interacted with, particularly those he might have "pissed off" as a salesperson, or people in roles like procurement. He crafted concise LinkedIn messages asking for 15 minutes a month of mentorship with "no strings attached" and a promise not to abuse the goodwill. The response rate has been incredibly high (above 90%). This provides invaluable insight into the customer's world, their internal pressures, and the emotional factors influencing decisions. No Need to Discount: Edward learned that discounting feels insincere and is effectively "lying to people". It should be avoided at all costs unless value has been clearly delivered and the prospect understands they need the product. Discounting hurts cash flow, forces more prospecting, and procurement remembers suppliers who are quick to discount. Owning Your Development: Edward advises people who are waiting for company training to stop pointing the finger. It is the individual salesperson's responsibility to train themselves. Finding role models (through podcasts, content, reaching out) and making yourself vulnerable by seeking feedback are key. How You Sell Matters More: Both Edward and Marcus agree that how you show up and how you sell matters more than what you sell. The intent behind the interaction will be remembered, not the technical details of the product. The Real Issue: The fundamental issue in sales is often time and relevance for the prospect at a given point in time, not the product itself. Becoming a Board Director: Edward's recent transition to a board director highlights the value of having frontline sales perspectives on boards, providing insights into market dynamics and customer reactions that senior execs might not have due to being removed from daily sales interactions. Final Challenge: Stop product pitching and focus on the prospect's world, their agendas, and their life. Treat them as human beings, understanding their needs and priorities, not just focusing on your own targets. Recommendations for Further Learning: Books: Demand Side Sales by Bob Moesta, Trust-Based Selling by Charlie Green, The Other Side of Sales by Mark Schenkeus, How to Make Friends and Influence People. Podcasts/Content: We Have a Meeting (WAM guys), Benjamin Dennehy, Jerry Hill. Community: Veblen Community (Callum Lang). Networking: Seek mentors through respectful outreach. Consider Sellers Anonymous. How to Connect: Edward Ingham: edward.ingham@biopharm-bd.com or reach out on LinkedIn. Marcus Cauchi: Get in touch regarding Sellers Anonymous or the Career Pathfinder. The conversation highlights the transformative power of shifting to a truly human-centric and principled approach in sales, leading to increased effectiveness, personal fulfillment, and stronger customer relationships.
How can the right PMS technology reduce training time, improve efficiency, and ease hotel operations?Charlie Green was a founding member of the leadership team at SkyTouch Technology. He recently celebrated his 35th year in hospitality with 25 of those in the hotel technology arena. He is focused on understanding the needs and challenges that hotel operators experience and bringing innovative solutions to the market.Check out the SkyTouch Technology Blog for industry trends and practical tips to help hoteliers grow and sustain their operations.
This episode I am joined by... my dad! The inspiration to start We Lost A Good One came from the fact that I had never once talked to my dad Charlie about what it was like losing his older brother Bryon at such a young age. Well, after two seasons and quite the hiatus, we finally did it! We dusted off my dad's memories and with a box of my Uncle Bryon's papers, letters, schoolwork, pictures and other artifacts between us, had quite the conversation.
Are you a customer experience leader facing roadblocks when trying to get your initiatives approved? In this episode, Mark delves into the power of trust with Charlie Green, co-author of "The Trusted Advisor," to uncover strategies for breaking through bureaucratic walls and fostering buy-in. Key discussion points include: The importance of building strong relationships with your leaders and understanding their priorities. Why expediency can backfire and how taking the time to connect with stakeholders can save you time in the long run. The Three Levels of Listening: Learn to listen beyond the facts to uncover the context and emotional meaning behind what others say. The Trust Equation: Discover how credibility, reliability, intimacy, and self-orientation impact your trustworthiness and how to identify areas for improvement. Practical tips for building intimacy and creating a safe space for open communication. The significance of role-modeling trustworthiness as a leader. Tune in to gain valuable insights on cultivating trust, overcoming resistance, and driving meaningful change within your organization. Bonus: Charlie shares a link to a trust assessment tool that can help you identify opportunities to deepen trustworthiness. Link to TQ Assessment: https://trustsuite.trustedadvisor.com/ Other resources: Building Trust with Key Stakeholders, The Delighted Customers Podcast with Charles H. Green - https://www.empoweredcx.com/podcast/episode/28000408/building-trust-with-key-stakeholders-author-charles-h-green The Trusted Advisor (book) - https://qrcd.org/5RkY The Four Trust Factors (book) - https://qrcd.org/5Rkc The Trust Equation explained - Trust Matters Blog - https://qrcd.org/5Rkn Meet Charlie: Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates, he is author of Trust-based Selling, and co-author of The Trusted Advisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally. Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers. Charles spent 20 years in management consulting. He majored in philosophy (Columbia), and has an MBA (Harvard). A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review. More about Charlie: https://trustedadvisor.com/consultants/charles-h-green
What if you could preserve the voices and stories of your loved ones for future generations? Join us as we sit down with Charlie Greene, the co-founder of Remento, who shares how the loss of his father and his mother's battle with cancer inspired a revolutionary way to capture family legacies. Through Remento, Charlie has created a tool that transforms the art of storytelling into a lasting family treasure. By turning recorded interviews into tangible keepsake books with QR codes for audio playback, Remento captures the essence of loved ones, ensuring their voices and stories remain accessible and secure. We explore the emotional and technical challenges families face when documenting personal stories, especially during gatherings filled with distractions. Charlie recounts the pivotal shift from an in-person tool to a flexible mobile app, making it easier to record stories anytime, anywhere. We dive into the significance of documenting family history and how Remento offers a seamless solution for preserving these invaluable memories. Tune in to learn how you can start capturing your family's legacy today, and visit Remento's website for more information on their innovative app. Timestamps 00:00:00 - Introduction and Welcome to the Business Legacy Podcast 00:00:09 - Introduction to Charlie Green and Remento 00:00:51 - Personal Inspiration Behind Remento: Loss and Family Memories 00:03:20 - Realization of Importance of Capturing Family Stories 00:05:45 - Initial Challenges in Developing Remento 00:08:51 - Creating Meaningful Family Memories with Technology 00:10:10 - Overcoming Hurdles in Documenting Family Stories 00:13:00 - Emotional Impact of Preserving Loved Ones' Voices 00:14:30 - Ensuring Data Security and Accessibility 00:17:05 - Evolution of Remento: From In-Person to Mobile App 00:18:40 - Challenges Faced During Family Gatherings 00:20:15 - Redesigning the App Based on User Feedback 00:22:00 - The Importance of Legacy and Personal Stories 00:23:45 - Charlie's Vision for Remento and Preserving Legacies 00:25:10 - Where to Find More Information About Remento 00:26:00 - Conclusion and Final Thoughts from Charlie Green 00:27:00 - Closing Remarks and Encouragement to Preserve Family Memories Check out Remento for your self: https://www.remento.co/ Legacy Podcast: For more information about the Legacy Podcast and its co-hosts, visit businesslegacypodcast.com. Leave a Review: If you enjoyed the episode, leave a review and rating on your preferred podcast platform. For more information: Visit businesslegacypodcast.com to access the shownotes and additional resources on the episode.
Happy New Year and welcome back to a new episode of The Win Rate Podcast! Andy is joined by two long-time friends and sales veterans, Charlie Green, Co-Author of the legendary book, 'Trusted Advisor' and Founder of Trusted Advisor Associates, and sales consulting expert and Founder and CEO of Partners in Excellence, Dave Brock. They start off the top, digging into the importance of establishing trust in sales, especially in an era heavily focused on products over customer relationships, and how what is sometimes dismissed as old school, is more important than ever. They discuss the impact of AI, the need for genuine human connections, and the deficiencies in current sales training practices that neglect essential trust-building and communication skills. They also talk about empathy, curiosity, and understanding being the core qualities in fostering effective and trusted sales interactions.Host Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.
What if trust is more than a skill—what if it's a way of life? How does real trust shape our relationships and legacy? Jerome Myers and Charlie Green explore the essence of trust and why it matters in business and beyond. Charlie, the author of The Trusted Advisor, breaks down the "Trust Equation" and shares how credibility, reliability, intimacy, and self-orientation can transform connections. Hear why he sold his business without a contract, relying on trust alone, and why some professionals naturally earn trust while others struggle. Join Jerome and Charlie to learn how to build genuine, lasting trust. Listen now for insights you can use in every relationship. [00:00 - 08:08] - Building a Trusted Advisor Trust as Reciprocal: Trust requires risk from both sides The Trust Equation: Credibility, Reliability, Intimacy, Self-Orientation Focus on Others: Self-orientation can hinder trust [08:09 - 15:08] - Exploring Intimacy in Trust Importance of Intimacy: Crucial for trust-building Gender and Trust: Women excel in intimacy scores Trusted Professions: Nurses' top trust rankings [15:09 - 22:16] - Creating and Selling Trusted Advisor Associates Genuine Trustworthiness: Focused on real trust over image Contract-Free Sale: Sold the business based on trust alone Trust-Based Sales: Prioritizing trust over brand [22:17 - 32:08] - Scaling a Trust-Based Business Replicable Model: Built a framework for others to use Transitioning Leadership: From “Charlie Show” to a team-based model Pricing Strategy: Premium for senior expertise [32:09 - 39:14] - Reflections on Trust and Legacy New Ventures: Launching Breaking Good for storytelling Trust in Life: The lasting value of trust Parting Advice: Adaptability and staying true to values Key Quotes: "Ad agencies don't create the most enduring brand—it's built by people who live the values." - Charlie Green "You can have all the credibility in the world, but without true connection, trust falls short." - Jerome Myers Connect with Charlie! Website: https://trustedadvisor.com/ LinkedIn: https://www.linkedin.com/in/charleshgreen/ LEAVE A REVIEW + help someone who wants to expand their business growth by sharing this episode or listening to our previous episodes. Dreamcatchers is a welcoming group focused on personal growth rather than fitting into a specific demographic. It attracts a diverse crowd from various backgrounds and ages, united by the desire to achieve more. Learn more at https://exittoexcellence.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
I'm using a very clever AI tool to discuss the article in my blog post, Can You Do What AI Can't? The original post is here: https://partnersinexcellenceblog.com/can-you-do-what-ai-cant/ They make one error, they refer to my good friend Charlie Green as Green, Charles H. Wanted you to know who they are talking about.
BESSIE SMITH New York, February 16, 1923 Downhearted blues, Tain't nobody's business if I do Bessie Smith (vcl) acc by Clarence Williams (p) New York, January 14, 1925 The St. Louis bluesBessie Smith (vcl) acc by Louis Armstrong (cnt) Fred Longshaw (p-1,org-2) New York, May 5-6, 1925 Cake walkin' babies from home, The yellow dog bluesBessie Smith (vcl) acc by Joe Smith (cnt) Charlie Green (tb) Buster Bailey (cl) Coleman Hawkins (ts) Fletcher Henderson (p) Charlie Dixon (bj) Bob Escudero (tu) New York, May 15, 1929 Nobody Knows You When You're Down And OutBessie Smith (vcl) acc by Ed Allen (cnt) Garvin Bushell (as) Greely Walton (ts) Clarence Williams (p) Cyrus St. Continue reading Puro Jazz 27 de agosto, 2024 at PuroJazz.
BESSIE SMITH New York, February 16, 1923 Downhearted blues, Tain't nobody's business if I do Bessie Smith (vcl) acc by Clarence Williams (p) New York, January 14, 1925 The St. Louis bluesBessie Smith (vcl) acc by Louis Armstrong (cnt) Fred Longshaw (p-1,org-2) New York, May 5-6, 1925 Cake walkin' babies from home, The yellow dog bluesBessie Smith (vcl) acc by Joe Smith (cnt) Charlie Green (tb) Buster Bailey (cl) Coleman Hawkins (ts) Fletcher Henderson (p) Charlie Dixon (bj) Bob Escudero (tu) New York, May 15, 1929 Nobody Knows You When You're Down And OutBessie Smith (vcl) acc by Ed Allen (cnt) Garvin Bushell (as) Greely Walton (ts) Clarence Williams (p) Cyrus St. Continue reading Puro Jazz 27 de agosto, 2024 at PuroJazz.
Abide Worship youtube.com/@salvationarmyplexus Join the conversation: message us or comment via our Discord, Facebook page, instagram, youtube or email us at plexus@salvationarmy.org.uk https://discord.gg/VxbcUwu9MA facebook.com/selahtimetopause instagram.com/plexus.salvationarmy/ youtube.com/@selahtimetopause Spotify Playlists: https://open.spotify.com/user/31dekmraznme5yl3hvaadt7nmbjy?si=9754d23b4a434d97 If you'd like to donate to our church, please follow the link to our Just Giving page https://justgiving.com/plexus-salvation-army ---- Music: Clear The Stage - Jimmy Needham Intro Music: Just Breathe by Bethany Henderson Digitally transmitted under licence: CCL 478026 and 21126816 0:00 - Introduction 0:37 - Theme 0:59 - Who is Charlie Green? 1:31 - Main chat 17:19 - Conclusion 21:27 - Clear The Stage - Song
Welkom bij aflevering 20 van het eerste echte seizoen van Ballet Kroket! We hebben het over alle dingen waarmee je het leven kunt vieren, versieren en verdiepen, kortom over alles op de lijn van ballet tot kroket. De Koks van de Week zijn Daan Faber en Gerson Main van de muzikale podcast / het muzikale luisterboek Smaakspoken, met hen proeven we smaken via muziek. Luister zelf naar Smaakspoken op Spotify: https://open.spotify.com/show/5gXcPgrtqU1QD3T6OX54ri?si=7a399846ddc84821 Host Francien Knorringa las de biografie over Theo van Gogh door Jaap Cohen, De Bolle Gogh. https://www.singeluitgeverijen.nl/querido/boek/de-bolle-gogh/ Host Jannekee Kuijper zag de serie Mr Bates Vs The Post Office en De Vaandeldrager Vijf, beide op NPO Start of NLZiet. https://npo.nl/start/serie/mr-bates-vs-the-post-office en https://npo.nl/start/video/de-vaandeldrager-vijf?at_campaign=npostart_series&at_channel=npostart&at_creation=share-link&at_detail_placement=1:ls08zhkj:2e0fca67da7849f0bb0c0b8c6460048e&at_format=share_button;;0_0&at_general_placement=video||||||de-vaandeldrager-vijf&at_medium=display&at_variant=organic Gids Helena Hilgerdenaar zag alvast het programma Project Dans, vanaf 1 februari 2024 op NPO te zien. https://ntr.nl/Project-Dans/543/detail/Project-Dans/VPWON_1350778 En ze zag dansgroep The Ruggeds in het theater. https://www.theruggeds.com/ Ze liet het nummer The Bus Stop horen van Charlie Green, hier te vinden op YouTube: https://youtu.be/zF-O8yfrBD0?si=FiLyiR63HefZ_4CZ Gids Emma Simmelink ontdekte de gloednieuwe band Hiqpy en liet iets horen van hun optreden dat op YouTube te vinden is: https://www.youtube.com/watch?v=fPRK6pWsEaY Onze adverteerders zijn: Hermit Gin - de lekkerste gin die er is, gemaakt met Oosterscheldewater en nog een trits aan geheime ingrediënten, te koop bij Gall en Gall. www.hermitgin.com Fever Tree Mediterranean Tonic, de lekkerste tonic voor de perfect serve van een gin tonic met Hermit Gin. https://fever-tree.com/nl_NL/products/mediterranean-tonic-water De Kookhaven - te gekke locatie aan de rafelrand van Amsterdam, geschikt voor al uw culinaire uitspattingen, van private dining tot kookworkshop, van vergadering tot culinair feestje. Iedereen viert weleens een feestje dat thuis of op kantoor niet past. Bespreek de mogelijkheden met uitbater Dick Ferwerda. www.kookhaven.nl Don Ostra - oestermannen Arend Bouwmeester (de jonge) en Dick Ferwerda serveren oesters en gin op geheel eigen wijze. Voor luisteraars van Ballet Kroket geldt een 99% glimlachgarantie. www.donostra.nl Lone Poulsen, de kok die uit het noorden kwam en private dinings verzorgt in het teken van de nordic cuisine. Kijk op haar website: www.shecamefromnorth.com Adverteren in Ballet Kroket? Mail alles@balletkroket.nl Ballet Kroket wordt op maandagavond opgenomen in Studio Kookhaven in Amsterdam. Wil je een opname bijwonen? Dan krijg je vooraf aan de opname ook een concert van de Ballet Kroket Huisband o.l.v. Arend Bouwmeester en Mathijs Goené, niet zelden ontvangen zij extra special guests. Mail alles@balletkroket.nl Of kijk op onze insta: https://www.instagram.com/balletkroket/ en stuur ons een DM. www.balletkroket.nl
Summary: (This is Part 2 of 2) In this episode of Misfit's Mindset, award winning podcast host and Founder of Brave, Caleb Parker chats with with Charlie Green, co-CEO of The Office Group (TOG). In this candid conversation, Charlie reflects on the journey of building and scaling TOG, sharing valuable insights into the challenges of maintaining company culture during growth, making tough decisions, and the transformative impact of a strategic deal with Blackstone valuing the company at £500M. As he steps into a new chapter, Charlie also discusses his thoughts on the future of office real estate, emphasising the need for a focus on sustainability, wellness, and creating environments that people want to be in. Takeaways: • Embracing Change and Preserving Culture: Charlie emphasises the importance of embracing change as a business grows while preserving the core values and culture that define a company. He shares insights into TOG's family-like approach to caring for its employees and the challenge of maintaining authenticity as the company scaled. • Strategic Decision-making: Discussing significant decisions, Charlie acknowledges the inevitability of making mistakes but stresses the importance of forgiveness and learning. He shares a standout example involving a crucial decision with Blackstone, highlighting the complexities and foresight required in such strategic moves. • The Future of Office Real Estate: Offering insights into the evolving landscape, Charlie envisions a shift in the conversation from hybrid working to a more nuanced approach. He emphasises the need for quality, flexibility, and a focus on high-demand central locations. Additionally, he explores the growing importance of sustainability, wellness, and mental health considerations in real estate. Connect with today's guest • Charlie Green on LinkedIn • The Office Group Website • The Office Group on LinkedIn Connect with your host Caleb Parker Caleb's LinkedIn Caleb on X (formerly Twitter) Caleb on Instagram Sponsors: TSK: Website | Dan Pilling LinkedIn TSK makes workplaces better for fast growing companies by aligning physical places with their purpose and culture to attract the right talent as they grow. Brave: Website | Instagram Brave is the community for those who dare to innovate. Join today to connect with like-minded innovators, receive invites to events like Misfits Mondays, and gain access to exclusive content, co-working spaces, and our Brave ecosystem to help you grow and inspire new ideas. Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com
Summary: (This is Part 1 of 2) In this episode of Misfit's Mindset, award winning podcast host and Founder of Brave, Caleb Parker chats with with Charlie Green, co-CEO of The Office Group (TOG). They take us on a journey through the evolution of flexible office spaces. From the humble beginnings of a converted pub in Islington to the towering skyline of Chancery House, Charlie shares the unique challenges and triumphs that have shaped TOG's success. Learn how a philosophy shift from corporate norms led to groundbreaking design, customer-focused strategies, and a cultural transformation within the industry. In a candid conversation, Charlie reflects on the company's growth, strategic partnerships, and the crucial role of culture in building a thriving business. Takeaways: • Authenticity Over Homogeneity: TOG distinguishes itself by individually designing each building, responding authentically to the unique features of architecture, location, and local audience. This approach fosters a genuine connection with customers, setting them apart from competitors. • Cultural Challenges of Co-Leadership: As TOG scaled, one of the significant challenges for Charlie and Ollie was transitioning from a startup mindset with clear roles to managing a C-suite and fostering a cohesive culture. Balancing exceptional talent seeking clarity with the co-CEO model required strategic navigation. • Value Creation Over Money Chasing: Charlie emphasizes the importance of focusing on building value rather than chasing financial milestones. While having a direction of travel is crucial, the journey of creating value may lead to unforeseen opportunities and outcomes. Connect with today's guest • Charlie Green on LinkedIn • The Office Group Website • The Office Group on LinkedIn Connect with your host Caleb Parker: • Caleb's LinkedIn • Caleb on X (formerly Twitter) Sponsors: TSK: Website | Dan Pilling LinkedIn TSK makes workplaces better for fast growing companies by aligning physical places with their purpose and culture to attract the right talent as they grow. Brave: Website | Instagram Brave is the community for those who dare to innovate. Join today to connect with like-minded innovators, receive invites to events like Misfits Mondays, and gain access to exclusive content, co-working spaces, and our Brave ecosystem to help you grow and inspire new ideas. Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com
An unorthodox job offer sends the gang down a rabbit hole through the seediest part of an already very seedy city. Content Warning: Gunshots(27:29-27:37), fire, gore, sexual noises (7:40-8:04), discussion of human trafficking, discussed and implied animal abuse, implied sexual abuse. Transcript Link Written by Henry Galley Cast in order of appearance- David Ault - The Historian Blythe Renay - Colette Josh Rubino - Telesphore Taqi Nazeer - Eisen Danny Doyle - Dolph Zane Schact - Balek and Leipzig Paul Ron Guan - Rudy Eden - Nixe Additional Voices - Meg Molloy Tuten, Addison Peacock, LadyImperatrix, Charlie Green, ConnFlakes, EJ Smith, Jamie Douglas, Roscoe Braman, Matt Baker, and Joe Cliff Thompson Socials: Twitter Bluesky Youtube Patreon Instagram
Sam is joined by Charlie Green as they talk about the song I Thank God. WMSS Playlist 2023 Join the conversation: message us or comment via our Facebook page, instagram, youtube or email us at plexus@salvationarmy.org.uk facebook.com/selahtimetopause instagram.com/plexus.salvationarmy/ youtube.com/@selahtimetopause If you'd like to donate to our church, please follow the link to our Just Giving page https://justgiving.com/plexus-salvation-army ---- Music: I Thank God - Maverick City Music and UPPERROOM! (featuring Dante Bowe, Maryanne J. George, Aaron Moses, and Chuck Butler) Intro Music: Just Breathe by Bethany Henderson Digitally transmitted under licence: CCL 478026 and 21126816
In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today. Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling. He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted. Topics We Cover in This Episode: The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation Showing vulnerability as an expert and how it builds trust The myths around trust The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today. If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor. Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com
In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today. Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling. He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted. Topics We Cover in This Episode: The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation Showing vulnerability as an expert and how it builds trust The myths around trust The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today. If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor. Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com
In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today. Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling. He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted. Topics We Cover in This Episode: The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation Showing vulnerability as an expert and how it builds trust The myths around trust The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today. If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor. Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com
The "pre-Louis" band . . records done before Louis Armstrong joined the Roseland Ballroom orchestra led by Fletcher Henderson . .this group was still a force to be reckoned with in Harlem music circles . . featuring Elmer Chambers, Howard Scott, Teddy Nixon, Don Redman, Charlie Dixon, Billy Fowler, Ralph Escudero, Kaiser Marshall and Allie Ross, these records also have the first recorded solos of Charlie Green and Coleman Hawkins. --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support
Joining us on The Clever Investor Show today is Mark Hansen Established as a cultural icon in 1990, Mark and his business partner Jack Canfield created what Time magazine called, "the publishing phenomenon of the decade," with over 110 million Chicken Soup for the Soul books sold worldwide - one of the most successful publishing franchises of all time. Internationally known keynote speaker and personality With his one-of-a-kind technique and masterful authority of his work, time and again he receives high accolades from his audiences as one of the most dynamic and compelling speakers of our time. Having spoken in more than 60 countries, Mark has shared his message of opportunity and action and created a powerful transformation in thousands of organizations and millions of individuals worldwide. In this podcast episode, Mark and Crystal share their insights on personal growth in various areas such as business, real estate, and philanthropy. Their book, "The Book of Asking," is also discussed as a tool for improving one's questioning skills, starting with overcoming self-doubt. Mark emphasizes the importance of mindset and product innovation to keep customers engaged. The concept of the S-curve in business is also touched upon. The couple encourages listeners to build the habit of asking questions, including questioning the existence of a creator. They also advocate for making money and giving back to society, while discussing the negative impact of social media and promoting forgiveness, and moving on from disagreements --- HIGHLIGHTS: Mark and Crystal highlight growth in business, real estate, and philanthropy, and stress the power of asking questions for exponential growth. "The Book of Asking" offers tools for asking better questions, featuring inspiring stories from 21 people who made a difference in the world through their asking journey, starting with a lack of self-worth. Mark highlights the significance of changing one's mindset, creating new products to engage customers, and the S-curve concept in business. They advocate for ending poverty through entrepreneurship and education, citing the example of Dr. Muhammad Yunus' success Mark and Crystal emphasizes the importance of sales and writing skills, making money, and giving back to society while encouraging forgiveness and inspiring new entrepreneurs. --- SOCIAL MEDIA: Website URL: https://www.markvictorhansen.com. Mark Victor Hansen IG
Are you feeling festive yet? If not, then you will be by the end of this episode. Before Kevin Larsson talks us through his sparkling piece ‘A Christmas overture', host of Fully Scored, Matthew Frost, interviews singing sensation Charlie Green. Charlie rose to international fame at 10 years of age, finishing runner up in ITV's ‘Britain's got talent'. Charlie talks about his life, his faith and his love of SA banding, as well as tackling the important issue of what his ideal Christmas dinner plate would look like! Five YP Band members from Birmingham Citadel feature on ‘Arid Island Album', before Charlie returns to find out if he's as good at niche SA-band-related quizzes as he is at singing.Hosted by Matthew FrostProduced by Simon Gash Published by Music Editorial Audio extracts used with permission of SP&S Hosted on Acast. See acast.com/privacy for more information.
This Episode we interview Andrea Bendfeld, Sean Apperson, Charlie Green about their take on being a Gym Owner. Welcome to the Gym Lords Podcast, where we talk with successful gym owners to hear what they're doing that is working RIGHT NOW, and to hear lessons and failures they've learned along the way. We would love to share your story! If you'd like to be featured on the podcast, fill out the form on the link below. https://gymlaunchsecrets.com/podcast
Trust.Isn't that one of those soft, touchy-feely words?In today's word of digital transformation, isn't people skills so...yesterday?From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders?My guest on this episode of the Delighted Customers Podcast, Charlie Green, knows a thing or two about building trust - he should, he wrote the book on it. Here are just a few of the benefits that trusted advisors enjoy. CX Leaders can expect their key stakeholders will:1. Reach for your advise2. Be inclined to accept and act on your recommendations3. Bring you in on more advanced, complex, strategic issues4. Share more information that helps you help themCharles H. GreenCharles H. Green is an author, speaker and world expert ontrust-based relationships and sales in complex businesses.Founder and CEO of Trusted Advisor Associates, he isauthor of Trust-based Selling, and co-author of The TrustedAdvisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally.Charles works with complex organizations to improve trust in sales,internal trust between organizations, and trusted advisor relationshipswith external clients and customers.Charles spent 20 years in management consulting. He majored inphilosophy (Columbia), and has an MBA (Harvard).A widely sought-after speaker, he has published articles in HarvardBusiness Review, Directorship Magazine, Management ConsultingNews, CPA Journal, American Lawyer, InvestmentsContact me if: You have feedback you'd like to share about the podcast You would like to be a guest on the show You would like to book me on your show Email me at mark@empoweredcx.com
This Episode we interview Andrea Bendfeld, Sean Apperson, Charlie Green about their take on being a Gym Owner. Welcome to the Gym Lords Podcast, where we talk with successful gym owners to hear what they're doing that is working RIGHT NOW, and to hear lessons and failures they've learned along the way. We would love to share your story! If you'd like to be featured on the podcast, fill out the form on the link below. https://gymlaunchsecrets.com/podcast
Chris Crowley tells us why he's a big supporter of Denise Nystrom for Lee County School Board. Charlie Green details the confusion about the referendum to elect the School Superintendent. Steve and Ed analyze the town council debate and budget public hearing.
In this episode, we have Charlie Green , Joint Founder and Co-CEO of The Office Group. Bernie speaks with Charlie about the origins of The Office Group and how it has evolved since then. The Office Group's journey began in 2003, when co-founders Olly Olsen and Charlie Green opened their first building on City Road in London, motivated by a desire to improve the way people work. And how they had to reimagine and shape the world of work for the future, ultimately creating flexible and individually-designed Work Spaces where both people and businesses thrive.
Trust.Isn't that one of those soft, touchy-feely words?In today's word of digital transformation, isn't people skills so...yesterday?From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders?My guest on this episode of the Delighted Customers Podcast, Charlie Green, knows a thing or two about building trust - he should, he wrote the book on it. Here are just a few of the benefits that trusted advisors enjoy. CX Leaders can expect their key stakeholders will:1. Reach for your advise2. Be inclined to accept and act on your recommendations3. Bring you in on more advanced, complex, strategic issues4. Share more information that helps you help themCharles H. Green Charles H. Green is an author, speaker and world expert ontrust-based relationships and sales in complex businesses.Founder and CEO of Trusted Advisor Associates, he isauthor of Trust-based Selling, and co-author of The TrustedAdvisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally.Charles works with complex organizations to improve trust in sales,internal trust between organizations, and trusted advisor relationshipswith external clients and customers.Charles spent 20 years in management consulting. He majored inphilosophy (Columbia), and has an MBA (Harvard).A widely sought-after speaker, he has published articles in HarvardBusiness Review, Directorship Magazine, Management ConsultingNews, CPA Journal, American Lawyer, Investments
Welcome back to Eyes & Teeth Charlie Green As a singer Charlie has grown up around variety all his life since the age of 3 on cruise ships and then he was discovered on a TV Variety show as a little crooner, Simon Cowell become an instant fan, and then Charlie was rediscovered by none other than one of the Worlds most famous Child Entertainers Jimmy Osmond. You can't get more variety than an Osmond, from the world of American television and The Andy Williams Xmas Show. Now Jimmy saw something in Charlie so much so he took him under his wing and took him to America where Charlie toured the States and the World in the Moon River & Me show.I saw Charlie as more of a little brother after Jimmy Osmond signed me up to his Andy Williams Xmas Show and Moon River Tours and we enjoyed touring The States, working Branson Missouri and The Niagara Falls Casino in Canada together, they were some of the greatest moments of my careerWelcome to Eyes & Teeth the fantastic talents of Charlie Green
"Everybody is affected, every single employer is thinking about how they use the office": Charlie Green, co-founder & co-CEO of The Office Group (TOG) speaks to Justin Griffiths about how the pandemic has reshaped how and where we work. The office is far from dead - it is alive and kicking, just not as we used to know it!Follow us on Twitter and LinkedIn.
Levelling Up Secretary, Michael Gove, has unveiled the government's new “Homes for Ukraine” refugee scheme. Adam is joined by the BBC's Mark Easton and prospective host, hotel manager Charlie Green to chew over how it will work. We ask the UK's Permanent Representative to the United Nations, Dame Barbara Woodward, what it's like facing the Russians at the Security Council and what role China has to play in the Ukraine conflict. And with food prices predicted to rise by 15% this year, we officially launch Newscast's basket of goods. Today's Newscast was made by Tim Walklate, with John Murphy and Ben Cooper. The studio directors were Gareth Jones and Emma Crowe. The assistant editor was Sam Bonham.
On this very special episode of The Dark Rooms Podcast season two, we are thrilled to welcome Charlie Green, better known as CG5, an inspiring singer/songwriter and YouTuber with over 3 million subscribers. We talk about how he produces his music and how he first got into the indie horror with FNAF, as well as a discussion on his huge past of making music with others and his potential projects for the near future!
Just who is Charlie Green? He is a YouTuber and he has MILLIONS of subscribers. Can someone make a living out of just being on YouTube? We will let you decide. CG5 is more than just an artist. More than a musician. More than a songwriter, a collaborator or a producer. CG5 is all of this...and more. PopUp Radio is proud to introduce you to American phenom...Charlie Green.
Cross-selling is the most misunderstood approach to revenue generation. Charlie Green shares why it's so important for professional services firms to get cross-selling right—and how to do so. The post How to Get Cross-selling Right with Charlie Green appeared first on Rattle and Pedal.
Cross-selling is the most misunderstood approach to revenue generation. Charlie Green shares why it's so important for professional services firms to get cross-selling right—and how to do so. The post How to Get Cross-selling Right with Charlie Green appeared first on Rattle and Pedal.
Charlie Green, co-founder of The Office Group sat down with Blackstock Consulting's Andrew Teacher in the latest episode of our BossCast series to discuss the future of the work, why sustainability is at the core of its strategy and why he wants to be everyone's flexible friend.
Do you want your clients and prospects to see you as a trusted advisor? Charlie Green, author of Trust-Based Selling and co-author of Trusted Advisor shares how we can build trust with prospects and clients. He shares the trust equation and coaches us on the key areas of focus to build trust. We also explore the difference between the trustor and the trustee, allowing us to understand where trust issues can be found and solved. Would you like to be a part of a community of like-hearted sales professionals? Learn more about the Selling From the Heart INSIDERS Group at www.sellingfromtheheart.net/insiders.
Have It Ready - Fletcher Henderson's Dixie Stompers recordings. Done from 1925-1928, these were a parallel recording band to the full Henderson group . .featuring a smaller band using mostly stock arrangements but with great jazz . . Joe Smith, Tommy Ladnier, Rex Stewart,Bobby Stark, Charlie Green, Jimmy Harrison, Buster Bailey, Don Redman, Coleman Hawkins, Charlie Dixon, Ralph Escudero, June Cole and Kaiser Marshall --- Support this podcast: https://anchor.fm/john-clark49/support
"If we insist on being buttoned up, polished professionals, that gets us a certain distance in our business lives. But showing up as a human being and being willing to relate to our clients and our colleagues as human beings, not just as professionals, gets us 10 times further.” - Andrea Howe Strong connections build trust Andrea Howe kicks conventional business to the curb and transforms how people work together. Augmenting our talk with Charlie Green in episode 36, Andrea helps us take a deep dive into the foundations of trust for us to accomplish this. Building trust can feel risky. It requires shedding protective mechanisms to reveal vulnerability and, as a result, make human connections. In the workplace this often spurs fear. After all, it can be a tough balancing act to appear competent and set professional boundaries while also taking opportunities to let our guard down and reveal ourselves. Fear also inhibits true connection because it magnifies self-orientation. We can’t truly be there for others if we allow our own fear to take hold and guide our interactions. As you’ll discover, these 3 elements are interwoven, but when they’re examined, you can see how an awareness of them helps a novel way of working and thriving unfold. Face fear [14:37] “Human beings, professionals, struggle with fear…[sometimes] it’s a subtle, insidious force that has us suddenly doing or saying things that maybe aren't the optimal from a trust-building standpoint. But it's pervasive, and I think it's critical for us to attend to…we’ve got to shine some light on it, normalize it, practice ways to manage it and mitigate it, and therefore be able to show up not only more powerfully in a more grounded and centered way, but also more courageously.” [28:01] “So think about it, when we're in a fear-based place, even if it's subtle, the ability to really tune in to another human being is compromised.” Intimacy builds a safe haven [31:16] “In looking at the data we've collected over more than a decade now, those with the highest intimacy scores tend to also have the highest trustworthiness scores… “If there isn't safety in a relationship…if you're my client, what's the likelihood that you're going to disclose to me or even be willing to explore with me the real issues? What really needs to be attended to? What you're really concerned about are what your fears are.” Generosity: The antidote to fear [39:51] “Be willing to give stuff away. Give away ideas. Give things away. And that doesn't mean not valuing your services [or] charging appropriately for your services. But one of the best ways for people to have an experience of who you are is to get a little taste of it. So why not be willing to invest, give them a little demo…a way of getting to know you, who you are, and what you're capable of.” Resources: Linked In: https://www.linkedin.com/in/andrea-howe-she-her-22a105/ Trusted Advisor Associates: https://trustedadvisor.com/ The Get Real Project: https://thegetrealproject.com/ (Upcoming Webinar): https://trustedadvisor.com/webinars The Trusted Advisor Fieldbook: https://trustedadvisor.com/books/the-trusted-advisor-fieldbook Episode 36: A Way of Being for Sustainable Sales Success: Focus on Trust, Courage, Intimacy: https://rise-leaders.com/podcast/?ppplayer=2166354b3000fc311ad1272907939efb&ppepisode=abad7dfecb82a6462b25f83e0101fc4d Trust Equation Guide: https://rise-leaders.com/trust-equation-guide-2/ To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe To discuss executive coaching, leadership development program design, and workshop facilitation, please visit: https://rise-leaders.com/contact-info/
The Doc invites Charlie Greene from the fantastic band Betcha on the show! The two talk about growing up in Bowling Greene, starting Betcha in college, the best sushi in Germantown in Nashville, putting out an EP during a pandemic and much much more! Listen now! Monologue (GOAT's Birthday): 0:26 Ripped from the Headlines: 12:52 Betcha - Swim Naked: 34:52 Miscellaneous File: 41:29 Shoutouts: 43:15 Leftover Headline: 45:46 Birthday Suit 2: 53:33 Charlie Green Interview: 57:45 Betcha - July: 1:32:00 Shoe and Tell: 1:38:00 Birthday Suit 3: 1:40:19
Are you a fan of aviation? How about aerial stunts? The colors Blue and Yellow? Then do we have the show for you! This week Christian and Regan sit down with boat captain Charlie Green to discuss the affect and influence of the Navy's aerial stunt team, The Blue Angels. Listen as all three discuss what it means to grow up in the home of the famous planes, and how a love of aviation has influenced them all!
In this episode of the Metrics that Measure Up podcast we are joined by Paul Melchiorre and Mark Petruzzi - authors of Selling the Cloud.Paul has over 30 years of experience in enterprise sales leadership, at leading companies including Anaplan, Ariba, and SAP, and now in Private Equity. Mark brings over 30 years of experience in strategic consulting firms including Deloitte, N3, Accenture and operating roles at Oracle, and Ultimate Software.GRIT was the first topic we covered as a required attribute for every enterprise sales professional. Paul shared some of his best tips to identify grit during the interview process. Mark added the importance of passion as a critical component of the "WHY" behind grit.We also discuss "process versus playbook", and why flexibility differentiates good versus great in the SaaS industry. Paul shares why he believes that no one sales methodology is that much better than another and that the primary benefit is the standardization of language while also maintaining the flexibility to embrace the reality of each company.Playbooks that work at a large, established entity like Salesforce is most likely at a < $10M company without the same brand name recognition....flexibility is key.My favorite topic was discussing why "Discovery" is the most important phase of the sales process. Being able to ask meaningful questions, listen to the answers, and learning everything possible about why the buyer will really buy by putting yourself in their shoes...and it's not about your product's feature/function.Next, we discuss "3 Level Listening", which includes gathering data, identifying what is meaningful to the buyer, as an individual first before their company, and then applying it to your efforts. Mark shared how Charlie Green and his trusted advisor approach highlights the need to control your own ego, be present in listening, and focusing on truly understanding what the buyer is saying - active listening + thinking aloud.Paul then shares why "balance" of performance across the entire sales organization is so critical to building a high-performance organization. Balance was defined as having at least 70%+ of sales reps hitting quota.Finally, Mark shares the lessons he learned from Hollywood and why storytelling is so important to being a top-performing enterprise sales professional - especially customer stories!
Welcome to the second episode of the second INNTW Podcast series! ‘If Not Now Then When?' is a platform that aims to uplift creatives, resulting in our audience believing that their aspirations are attainable. This is achieved through podcasts, events and creative content. I'm excited to announce that the second guest for this series is the hugely successful, Charlie Green, who is the Co-Founder of The Office Group. The Office Group provides over 50 design-led workspaces across the UK and Germany. Charlie and Olly have spent the past 17 years creating a business that is focused on design and it was amazing to hear more about the business side. It was incredible to hear how much time, effort and hard graft goes into building such a vast business. Often, we see the finished result and we can be fooled into thinking it's been easy - especially in this Instagram world! I appreciate it so much that he took the time to explain how his business came to be. www.theofficegroup.com | @theofficegroup www.inntw.co.uk | @ifnotnowthen_when | #INNTWstories This series is fully sponsored by Minotti London.
In this episode, Jacob interviews his friend Charlie Green also known as CG5. Charlie shares advice, what his process is like when making music & what he misses doing. --- Send in a voice message: https://anchor.fm/podingit/message Support this podcast: https://anchor.fm/podingit/support
Are Trump's troops really coming to Chicago? Dennis is back from downstate and ready to talk ALL THINGS Mike Madigan and COMED and our Chicago Reader colleague Maya Dukmasova joins us to talk her latest piece on the conviction of Charlie Green in 1985https://www.chicagoreader.com/chicago/charles-green-police-misconduct-records/Content?oid=81510322
Charlie Green, one of the top experts in the world on trust, co-author of the classic book, ”The Trusted Advisor”, and I try to clear up the confusion surrounding trust in today’s sales world. Listen in as we talk about how trust building is different in the virtual age and why it’s harder than building trust in person. Plus, we get into how much trust you really need to close an opportunity. _ Register for our free virtual summit SELLING FORWARD (June 9-10) at summit.ringdna.com Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode I interview Ashely Radcliffe, death dula about her sacred adventure and what her sacred work is like. TW: we discuss difficult topics like death, loss, grief, healing, sexual assault, sexual abuse, dance, suicide and being present for difficult experiences. Below are links mentioned in the episode. National Suicide Prevention Lifeline1-800-273-8255https://suicidepreventionlifeline.org/https://www.betterhelp.com/advice/therapy/get-free-online-therapy-should-you-use-free-counseling/ashleyradcliffedd@gmail.comhttps://www.facebook.com/spiritualmovementshttps://www.poetryfoundation.org/poems/55519/my-god-its-full-of-starsOutro song: Death Sting Me Blues by Sarah Martin recorded in 1928Sara Martin (vcl) acc by King Oliver (cnt) or Ed Anderson (cnt) poss Charlie Green (tb) Arville Harris (cl) Clarence Williams (p) Cyrus St. Clair (tu) Courtesy of JazzOnline.
The records Louis Armstrong made with Maggie Jones in 1924 were ones he singled out as favorites of his later in his life. Here she is featured on four numbers with him (including the very special "Does Anyone Here Want to Try My Cabbage?") one with Charlie Green, and several with Fletcher Henderson units, members of the Original Indiana Five, and an Elmer Snowden group. --- Support this podcast: https://anchor.fm/john-clark49/support
Commercial Property Pioneers: Entrepreneurs and innovators within commercial property
In this first episode of 2020, Andy Miles of Realla sits down with Charlie Green of The Office Group. Hear about the growth of TOG over the last 17 years, including milestones in their journey like bringing onboard new investors. Charlie discusses how the flexible space market changed during this time, from a relative niche, to a hot and growing sector. Hear his views on WeWork, on working with Blackstone and Lloyd Dorfman, his philosophy on building design and service, and much more. Time stamps: [00:00:27] Charlie Green about himself [00:01:35] The beginnings of TOG [00:02:42] The state of the serviced office market [00:13:10] TOG's partnership with Lloyd Dorfman of Travelex [00:18:27] Key factors in building flexible space businesses [00:21:12] About WeWork [00:29:11] TOG acquisition by Blackstone [00:35:13] TOG in 5 years’ time [00:39:57] The future role of commercial property agents in leasing [00:42:00] PropTech startups [00:46:16] Technology - build it or buy it?
If you ask anyone how they feel about trust, you won't find anyone who is against it. Despite that becoming trusted and trusting others can be one of the hardest things to accomplish. Trust can not be measured on a chart or calculated in any ROI. In this episode, we discuss building trust with clients, partners, and your audience. Charlie Green is the Founder and CEO of Trusted Advisor Associates and as the author of The Trusted Advisor, he is well versed in the topic. He talks to us about going from product-centric to client-centric and the many benefits of having a client that trusts you. Jack Daly is the author of The Sales Playbook and leading speaker and trainer with more than 30 years of experience. Jack explains why you need to be passionate and get your ego out of the way. Plus we discuss the doors that open when you are able to build a trustworthy reputation with industry associations. Peter Shankman is the author of Faster Than Normal and living proof that having ADHD can be a blessing. You just have to learn to use your faster brain. Peter explains why we have to get into the heads of our audience and understand what they want. Then we can use that information to give them what they want and need, only then do we earn the privilege of our audience. If you want your audience to trust you, you'll need content that connects with them in an authentic and meaningful way. Check out this short video on content to Enlighten, Inspire, and Guide your audience!
Charlie is the founder of The Office Group.
Already accounting for 6% of London office space, flexible offices could double their share in the next few years. The growth of The Office Group has been as impressive. And it too has ambitions to grow – at home and overseas. Co-founder Charlie Green tells Damian Wild where the business is heading next and what that IPO could mean for the sector.
Meet Charlie Green of The Office Group, and Julian de Metz of dMFK Architects. Hear about the dynamic growth of "TOG" and how dMFK have designed buildings for the company. Charlie is Co-CEO of The Office Group (TOG), which he founded in 2003 with Co-CEO Olly Olsen. Charlie started his career in commercial agency, qualifying as a Chartered Surveyor at Colliers International. He then left to join property company MWB Group Plc, working on office developments and their serviced office subsidiary. In late 2003, Charlie and Olly had a shared vision to challenge the traditional serviced office market with a design led offering that addressed the changes that were emerging in how people were working. Charlie is responsible for the growth and real estate side of the business, identifying and acquiring new buildings and leading the delivery of the schemes. Charlie and Olly continue to work closely together to ensure that the individuality and design, both form and function, remains paramount to the success of each building. The culture, direction and strategy of the business is very much driven by the combination of both Olly and Charlie and their shared vision for TOG, the product and it’s ambitions to change the way we are all working. Julian de Metz is the founding director of London based architects and interior designers, dMFK Architects. He started dMFK in 2000 and has grown the practice to 30 architects. Julian has a particular interest in creating buildings that engage with their users, making them intuitive and approachable. DMFK are an established, award winning architectural practice creating gritty, soulful work in constrained and challenging settings. Working across a diverse range of sectors including offices, residential, heritage and community, they design commercial schemes with a strong sense of community, and community schemes that understand commercial reality. DMFK designed the first building for The Office Group, and have grown with them as a repeat client, helping them evolve their flexible workspace product. In 2019 they are delivering 3 large and ground breaking projects for TOG in Kings Cross, Canary Wharf and Frankfurt having now designed 8 buildings for them.
Charlie is Co-CEO of The Office Group (TOG), which he founded in 2003 with Co-CEO Olly Olsen.
The Small Business Sessions from Enterprise Nation is back and powered by Xero. Every week Enterprise Nation founder Emma Jones speaks to entrepreneurs and experts about starting and growing a successful business. Charlie Green and Olly Olsen worked for serviced office properties but recognised that the industry needed a modern shake-up. That change is now The Office Group, which has over 15,000 members working across 33 buildings, 31 of which are in London, with six more due to open next year. In this podcast, Charlie and Olly discuss how community has always been at the heart of the business, their tips for running a business with a friend and why they decided to sell the company for £500m. To find out more about the Small Business Sessions, go to www.enterprisenation.com/podcastThis podcast was recorded and edited by audio and podcast production service, Podraffi.
Learn the importance of investing in your communities with Charlie Green, Social Capitalist, and Troy Bancroft, President and CEO of AgroLiquid, in an interview with Phil Zeller, President and CEO of Dale Carnegie - Michigan. Find out how to handle rumors at the office on “Ask Phil,” and hear what Patten is doing to empower women through their fashion products.
Learn the importance of investing in your communities with Charlie Green, Social Capitalist, and Troy Bancroft, President and CEO of AgroLiquid, in an interview with Phil Zeller, President and CEO of Dale Carnegie - Michigan. Find out how to handle rumors at the office on “Ask Phil,” and hear what Patten is doing to empower women through their fashion products.
Charlie Green is a speaker, consultant and the author of The Trusted Advisor. Charlie and I talk about trust in network connections, curious members of his support network, the network of trusted advisors and more.
Charlie Green - Jazz Shapers Encore with Mishcon de Reya
Sales, Relationships, Trust, Business, Leadership Summary I often define selling as simply discovering what the OTHER person wants, needs, or desires, and helping them to get it. While this is certainly true as far as selling a product or service, it covers SO much more. We'll take a VERY special look at that in our first segment. And later, Anthony Iannarino will move from Alice Cooper fan to sharing with us wisdom from his fantastic new book titled, The Only Sales Guide You'll Ever Need. That and more on today's show. Bob's Thought of the Day You'll discover: A very unique story of a personal experience Anthony had with rock legend, Alice Cooper. How Alice sells the show but also provides the “customer experience” as well as any sales professional. Alice's example of leadership by personally engaging with his fans. Interview with Anthony Iannarino You'll discover: Why the first step to sales success is believing in yourself and your power to make a difference. Anthony's reflections on a “dream client”--who they are, how to spot one, and why you should invest your time winning them over. Why caring for others is a huge competitive advantage, and how it results in trust. A helpful “equation” from sales authority Charlie Green that illustrates the value of trust in the sales process. Why the only thing you truly sell is outcomes, how to “own” your outcomes, and how to leverage this outcomes-based sales approach for your business. How to manage customers who ask for a discount or a “deal.” Click to Tweet Sales isn't situational, it's individual. @iannarino Trust = [Credibility x Reliability x Intimacy] / Self-Orientation via @charleshgreen @iannarino You not only SELL the outcomes … you OWN the outcomes. @iannarino Interview Links Iannarino.comTheSalesBlog.comThe Only Sales Guide You'll Ever Need by Anthony IannarinoFollow Anthony Iannarino on Twitter Resources Sell The Go-Giver Way Webinar GoGiverSalesAcademy.com The Go-Giver Leader TheGoGiver.com GoGiverSpeaker.com Burg.com How to Post a Review
Charles Green. Chas to his family, 'cook' to his colleagues. A young baker whose sense of adventure drew him to a career cooking on the sea. You may never have heard of Charles, but you certainly will have heard of an expedition on which he played a crucial role... Charles was cook for the crew of the 1914 Trans-Antarctic Expedition led by Sir Ernest Shackleton. A disastrous expedition which ended up lasting for more than two years. The men were forced to camp on moving ice flows, and eventually a remote Antarctic beach on Elephant Island. But against all odds, every man on Shackleton's ship The Endurance survived. In August 1916, the men were rescued. They were on the edge of starvation. During their time on the ice, Charlie Green cooked tirelessly using his creative flair to concoct meals out of exceptionally meagre means. His food kept the men alive. He went back to the Antarctic with Shackleton on the expedition which would be Shackleton's last. But then, despite living until the 1970s, he faded into obscurity. Known only for slide shows that he gave locally with the well-known images of the expedition. One hundred years on, another Antarctic chef Gerard Baker, uncovers the extraordinary life led by Charles Green and his version of two years cooking for the men of the Endurance. One of the greatest survival stories of all time. Presented by Gerard Baker and Sheila Dillon Produced by Clare Salisbury.
The best time to prepare for your post-service career is before you leave the military. On this episode of the Dog Tag, our host, Matt Elledge, talks with Charlie Green, Director of Human Resources on Fort Hood, about the Soldier for Life-Transition Assistance Program and the Army Career Skills Program. Both programs were initiated under the Veterans Opportunity to Work (VOW) Act to help the men and women who served our nation find success in today's highly competitive job market. The Dog Tag® is brought to you by the Texas Veterans Land Board and the Texas Veterans Commission. Find more episodes at medium.com/the-dog-tag. If you have questions about this topic, or suggestions for other podcast topics, call 1–800–252-VETS or email vlbinfo@glo.texas.gov. Visit TexasVeterans.com to find out more about your benefits!
Happy Thanksgiving!! Most importantly, happy Thanksgiving to you and yours. Here at the Relentless Health Value podcast, we are grateful to you for listening. 5 Takeaways from the NYeC Digital Health Conference 2014 ACA's payment reform means the business model for HC needs to adapt.Ezekiel Emanuel: "If we really want the digital medicine of the future, we're going to have push hard on payment reform for it."Eric Topol: Need to move to capitation, bundled payments, two-side riskJacob Reider: "Sharing risk provides incentive to share health information ~ new business models will promote interoperability" Technology enables personalized medicine at scale — and personalized medicine is a must-have for successful population health. personalized medicine for treatment decisions.Every hospital should be able #genesequence suspected #infections instead of wait 3 days for culture results. @EricTopol Personalized medicine of the pillClose to 55% of drugs prescribed are ineffective for the patients they are prescribed for, per @gnshealthcare Personalized patient engagement"There's got to be a better way" than just "take a pill that will solve all your problems” - Sky Christopherson an olympic cyclist & coach who demonstrated by using data, not drugs to break world records and win olympicsBecause most health decisions happen between visits. whether a drug works or not depends on whether the patient takes it, and that is a decision solely in the patients hands. Technology demands an Uber-Doctor - a new kind of doctor.The job of the physician is changing due to manifold external pressures: Pressures transforming the role of the physician. Shown by Eric Topol. Docs be less involved in diagnosis. there are plenty of scans, labs, imaging so patients will be able to self-monitor and technology might read their results at a grand scale. Sharing and collaborating requires trust and shared priorities.Trust someone won't abuse private info. How do you remove the business interests that are barriers to sharing data - David Liss How do you create trust? Listen to last week's podcast with Charlie Green from Trusted Advisors: http://relentlesshealthvalue.com/21/ The decentralization of healthcare providers and re-centralization around the patient.We need an internet of You. The patient is the only common entity between healthcare sites. "Internet of You" will require a customizable, interoperable platform that connects Internet-enabled devices. Care no longer in the locus of the hospital. no longer centralized. care all over the place. in the home. via telemedicine.
Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates, he is author of Trust-based Selling, and co-author of The Trusted Advisor and the just-released Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally. Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers. Charles spent 20 years in management consulting. He majored in philosophy (Columbia), and has an MBA (Harvard). A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review, and is a contributing editor at RainToday.com. Email: cgreen@trustedadvisor.comWebsite: http://www.trustedadvisor.com 00:00 Who is Charlie Green? A brief background on his career.00:40 He's written three books, including The Trusted Advisor.1:20 “Vertical's not where it's happening anymore--it's horizontal.”2:50 “No outcomes, no income.”4:10 Trust operates at two different levels: institutional and interpersonal; the latter of the which is the stronger of the two bonds.5:30 What does a trust relationship look like?6:00 How to get people to trust you: Charlie's equation: (Credibility + Reliability + Intimacy)/ Self-Orientation.8:00 Nurses are the number one most trusted profession.8:45 “Women, on average, are more trusted than men.”9:09 “The biggest driver of trust is whether or not we feel comfortable sharing about ourselves with another person.”10:00 Charlie explains Credibility, Intimacy, and Reliability.12:50 Under-promise and over-deliver is not a good thing--you are essentially telling people that you are unreliable when you do this. It is better to make a series of small promises and come through on all of them.14:45 Things that add up to a “reliability gap.”16:00 Charlie explains Self-Orientation.21:05 “I urge people to trust their gut.”23:30 Four trust principles that can help you earn your clients trust and come off as more trustworthy from first impressions onward.30:00 Charlie's words of wisdom for rebuilding lost trust.32:40 “You don't close a sale, you open up a relationship.”33:20 Charlie addresses the looming question: Do we increase our sales the more we push our product?35:00 You get better numbers long-term by focusing on the client, not pushing the product.37:15 “It's less about what they say, and much more about what they do.”38:15 “Walk the talk.”38:30 “If we want to improve our trust, we need to take a long hard look at ourselves.”39:20 Remember: Listen with a sense of curiosity and respect to affirm the other person. This drives reciprocal behavior in other people and will improve trust in your business relationships and relationships with others in general.41:00 Charlie can be reached at his website: trustedadvisor.com or at his email: cgreen@trustedadvisor.com
This week my guest is Charlie Green who is the co-author of The Trusted Advisor and author of Trust-Based Selling. He's a world leading authority on the subject of trust and in this episode we explore trust in the workplace, trust in our personal lives and everything in between. Definitely a must listen to episode! (Music by Ronald Jenkees)
David and Scot know all about talking bollocks week after week, yet they don't have much empathy for gaffe-prone Charlie Green. There's a look back at the Queen's Park game as well as an in-depth look at league reconstruction. There's also advice on post-coital manners, the best currency to get a ref onside and the all-new acronym competition. It's just packed! Produced by Paul Myers and Mike Leigh A Playback Media Production iPhone App - http://bit.ly/STAUNCH WH Bet - http://bit.ly/WH25RANG
Topic: Trusted? The 4 Pillars of Trust–Building Trust at Work (Workshifting blog) 6m video of Chris Brogan interviewing Charlie Green plus a blog post summarizing the 4 pillars of trust Chris Brogan is doing a series of 3 interviews/articles on building trust at work.  Previous post is Leadership Isn’t About Control–Building Trust […]
Author and expert on Trust in Business, Charlie Green, reveals the best ways for professionals to build trust to turn potential clients into paying clients. Charles H Green needs no introduction (but I'll give him one anyway). As author of Trust Based Selling, and co-author of the absolute classic, The Trusted Advisor and the recently published follow-up The Trusted Advisor Fieldbook, Charlie's built a name as THE expert when it comes to trust in business relationships. I caught up with him on skype recently to ask him about how professionals can build trust in their relationships. In particular, in their […]
Join us as we have a conversation with Celebrity Makeup Artist Charlie Green. Charlie will chat with us about her role on the Lifetime reality show, "Blush" as well as discuss her fabulous career as a makeup artist. Join the conversation by calling with with your questions and comments. The number is 914.803.4399. You can also email your questions to info@illusionsbeauty.com. You don't want to miss it.
Songs include: Trombone Cholly, Teddy Bear's Picnic, Ory's Creole Trombone and Avalon.Trombonists include: Kid Ory, Arthur Pryor, Jack Teagarden and Charlie Green.
Find out how to copy the make-up look from the Twinkle fall fashion show with step-by-step instructions from lead make-up artist, Charlie Green.