Podcast appearances and mentions of Charlie Green

The lessons I carried away from September 11 did not begin that day, and they certainly did not end there. In this solo episode, I reflect on how my parents taught me not to accept the limits others placed on blindness, how my guide dogs taught me about trust and teamwork, and how September 11 confirmed so much of what I already believed about fear, leadership, change, and possibility. I share why I work hard not to worry about things I cannot control, why I believe we can never truly go back to “normal,” and why strong teams are built through trust rather than control. I also challenge some of the ways we think about blindness and disability, because different does not mean less capable. I hope these lessons help you think differently about fear, change, leadership, and what it really means to live with an unstoppable mindset. Highlights: 00:46 – Why the lessons of September 11 began long before that day. 08:56 – How Michael learned that blindness is not the real barrier. 17:13 – Why focusing on what you can control can reduce fear. 24:28 – Why getting back to “normal” is not always the answer. 32:30 – What guide dogs taught Michael about trust and teamwork. 1:01:37 – Why disability does not mean a lack of ability. About the Host: Michael Hingson, blind since birth, was born in Chicago to sighted parents who believed in raising their son with a can-do attitude. Treated like all other children in his family, Michael rode a bike did advanced math in his head and learn to read and write – Braille that is! Michael's family relocated to the warm Palmdale area of California when he was five years old. It is here that Hingson had his first adventure with Guide Dogs for the Blind and received his first guide dog. He later went to college receiving a bachelor's and master's degree in Physics along with a secondary teaching credential from the University of California at Irvine. Michael then enjoyed a nearly-30-year career working for high tech companies spending most of his time in management roles. Michael Hingson's life changed dramatically on September 11, 2001 when he and his guide dog, Roselle, escaped from the 78th floor of Tower One in the World Trade Center moments before it collapsed. Soon after, Michael and Roselle were thrust into the international limelight where Michael began to share his unique survival story and 9-11 lessons of trust, courage, heroism, and teamwork. Mike has served as The National Public Affairs Director for one of the largest Nonprofit organizations in the nation: Guide Dogs for the Blind; He has served as the vice president of the National Association of Guide Dog Users; Michael has held a seat on the Fort Worth Lighthouse for the Blind. He is the chair of the board of directors of the Earle Baum Center for the Blind  and is the vice chair of the Colorado Center for the Blind; Michael is The National Ambassador for the Braille Literacy Campaign of the National Federation of the Blind. Until October 2019 he worked as the CEO of the Do More Foundation, the non-profit arm of Aira Tech Corp, a manufacturer of assistive technology which makes a revolutionary visual interpreter for blind people. In January 2021 Mike joined accessiBe as its Chief Vision Officer to help advance the company goal of making the entire internet fully inclusive. He held this position through June of 2026. He is the author of the #1 New York Times Best Seller: “Thunder dog –The True Story of a Blind Man, a Guide Dog & the Triumph of Trust” – selling over 2.5 million copies Worldwide. In 2013 Mr. Hingson published his 2 book “Running with Roselle”- which Is the first of its kind- A story for our youth shedding light on one of Americas Darkest Days. Mr. Hingson's third book, “Live Like A Guide Dog”, was released on August 20, 2024. This book shows readers how they can learn to control fear and not, as Mike would say, “become blinded by fear in the face of crisis”. Aside from his talents and advocacies, Mr. Hingson has traveled the Globe from Japan to New Zealand, the Netherlands to his hometown, Chicago. Speaking to some of the world's most elite: from former President, George W. Bush to Larry King, to Fortune 500 companies and colleges and Universities Nationwide. After sharing his story of survival on hundreds of TV and Radio programs, Michael is now an Expert hired by many of today's major corporations and organizations. Speaking and consulting on the importance of Teamwork and Trust, Moving from Diversity to Inclusion, as well as offering Adaptive Technology Training – spearheading innovation for ALL! - Thus, bringing organizations to the forefront of the ever-changing competitive modern world. In June, 2024 Mike was inducted as an alumni member into the honors Fraternity Phi Beta Kappa. Currently Michael lives in Victorville, California with Alamo, Michael's eighth guide dog and his rescue feline, Stitch. More information on Mr. Hingson is available on his website. Here also is a link to Mr. Hingson's press kit: https://www.dropbox.com/scl/fo/q8uxu9u7pap4puj5de7rg/h?rlkey=22bziy0wmghf8111kad73685y&dl=0 http://www.michaelhingson.com/live-like-a-guide-dog www.michaelhingson.com www.michaelhingson.com/podcast Facebook, https://www.facebook.com/mhingson https://www.facebook.com/michael.hingson.author.speaker/ https://www.facebook.com/Roselle911GuideDog/ https://www.facebook.com/groups/1568642850718948 https://www.facebook.com/?paipv=0&eav=AfZNi2VDR2R4nC6SveyCvZIyKtyi9VOLOzOKcG-v0Hk1glaVssEHwdR920w1_u-8B-k&_rdr https://www.facebook.com/?paipv=0&eav=AfZNi2VDR2R4nC6SveyCvZIyKtyi9VOLOzOKcG-v0Hk1glaVssEHwdR920w1_u-8B-k&_rdr Twitter, https://twitter.com/mhingson LinkedIn, https://www.linkedin.com/in/michaelhingson Youtube channel, https://www.youtube.com/channel/UCfCx2L9OVN38Dv4mX6udP8g Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:04 What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingson, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others. Each week, I talk with people who challenge assumptions, face adversity head-on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started. Well, hello, everyone. I am Michael Hingson. I am your host on Unstoppable Mindset, and this happens to be episode 475. Yeah, we've done a lot of these, and most all of them have been conversations with people who said that they wanted to come on the podcast and talk about one thing or another. And I was really pleased to have them. This episode is going to be a little bit different, as the last few have been. Episode 472, which we published on September 4, was a talk I gave in April of 2024, which told my story of being in the World Trade Center on september 11, on episode 473 on the eighth of September, Michelle Abraham interviewed me, and we talked about a number of things around september 11 and so on. Episode 474, which was published on the 11th of September, 2026. was a conversation with Bob Ellis, who was in the Pentagon on September 11, 2001, an escape, and we hear his story, and we got to chat and kind of talked about notes from both of us. Now it's episode 475, and it was suggested that I ought to talk about things that I learned from September 11th and how my life has changed, and I'm going to do the best I can to talk about all that. So you're just going to be hearing me today. I hope you won't go away. I hope that you'll enjoy it. I just returned from speaking all week from September 9th through September 11th in Kilgore, Texas, at Kilgore College, they did an incredible job of doing some things to help people become aware of September 11th. They actually had in the library and around the library at Kilgore College a monument to September 11th. They had some columns or portions of columns from the World Trade Center. They had a list of all of the names. They had flags in a in a in several rows with the names of all of the people who were lost on September 11th. They had a timeline from my book Thunderdog: The Story of a Blind man, his guide dog, and the triumph of trust at Ground Zero-a timeline of what I experienced, and they also had, I think, a timeline of just the World Trade Center events in in general. Well, okay, so all of that happened. I got back last night, and now here it is, Sunday. It is the 13th of September, and I'm recording this so that we can publish it on Tuesday, september 15. So that's a little bit of a long way to get to where we are. But as I said, people asked me to talk about what I learned that day, and how I proceeded and progressed from that day, but I have to go back to long before September 11th to really do everything justice and to put it all in context. So let me start this way. I believe that I have said a few times on this podcast, and certainly in some of the speeches that I've given, that I was born two months premature, and I was given a pure oxygen environment when I was born, because I was born early. Medical science had started to hear that even too much oxygen might not necessarily be a good thing, but the doctors in Chicago where I was born didn't buy into that concept yet, and so the result was I was given a pre-oxygen environment, and my retinas didn't develop as they should, and I became blind. So was I born blind? If you're very technical, no. But for all intents and purposes, yes. The doctors told my parents to send me to a home, to send me away, because no blind child could ever. Michael Hingson  04:59 Grow up to amount to anything, and all I would be would would end up being a drain on my family, sucking up all the love that my parents might have had for their older son, two years older than I, my brother Ellery. But the reality is, my parents said you're wrong. He can grow up to do whatever he chooses, and we're going to give him that opportunity. And I grew up with that idea. I grew up with that concept. My parents told me at some point when I was still fairly young about what the doctors had said, and they said, "You know, we think that you can do whatever you want. We want you to have that opportunity. Well, they did a number of things to help the process along. For example, we lived in Chicago until I was five, but at the age of four, typically children in in Illinois start or in Chicago start kindergarten, and I did as well. My parents worked with other parents and the school district to start a kindergarten class for children who were blind, and there were a number of preemies in the Chicago area. In that class, Miss Lapree, my teacher, taught me Braille. See, I remember her name. Taught me Braille. Taught me other skills. Taught the other blind kids because it was a kindergarten class for blind children. Taught us all a variety of different things that we could use, and then unfortunately, in a sense, I guess after kindergarten at the age of four, and it was over, my father had gotten an offer and took a job out in California, and we moved to California. Well, in California, kindergarten starts at five, and even though I had had a course in kindergarten already, I had to go through a second year of it, but we didn't have any kind of facilities to teach us or teach me about Braille going forward, getting me Braille books and so on. So kindergarten, first, second, and third grade, I didn't have access directly to textbook material. My parents helped me though. My father taught me math. He was an electronics and electrical engineer. I was doing algebra in my head by the time I was six. My mother read other assignments to me, taught me the spelling words because in first, second, and third grade you learned to spell, and in theory beyond third grade as well, of course. But what happened for me was that I learned about spelling by my mother teaching me how to spell the words, and then she would say the words, and then I would spell them. Well, that ended up going even further because typically in classrooms, what happened was that when it came time to take the actual spelling test, which happened on Fridays, the teacher would say the words. All of us or all the children in the class would write down the answers. Then we would exchange papers, and the teacher would then write the correct spellings on the board. Not in my class. I had to. Well, I got to get up. I. I don't want to say I had to. That's a lesson that I want to get to. wasn't that I had to get up. I got to get up, and actually spell the words out loud. I remember once missing a word, at least starting to miss a word, and somebody made a noise, and I realized, oh, that must be wrong, and I corrected it. But I learned how to spell words, and I learned to spell them out loud for the whole class, and not be afraid of them, and that way students could grade each other's papers. And so, in a sense, I could say that's where I started to learn how to be involved in doing public speaking, and I learned not to be afraid of standing up and and saying things as long as they were the right kinds of things. Well, between third and fourth grade, I got access to Braille books. Cora Hershberger was hired by the school district to come in. She was a resource teacher with training in dealing with blindness and blind kids and so on. Michael Hingson  08:56 And there were a number of us, and she she was able to get us books, she was able to work with each of us and prove our Braille skills and my Braille skills especially, and so on. So I tell you all of that because I want to put things in perspective, and I think that the most important thing is the doctors told my parents that I couldn't do anything. My parents said, "Of course he can, and they brought me up believing that I could. So I rode a bicycle to school. Everybody still thinks that's amazing. One of the important things that I have learned over the years, and I've learned to articulate it even more effectively. I hope, certainly, I believe better since the World Trade Center, and I became a full-time keynote public speaker, which I've been doing for 25 years, I have learned to discuss this whole concept of blindness and accept the fact that there are going to be a lot of people who have eyesight who get it wrong. They think that, like the doctor said, blind people really can't do anything. You can't absorb the same material, or at least you don't get the same. As sighted people do, so you really aren't going to be able to do the things that we can do. And I have learned that I can't be angry at that. I've learned that in reality, I need to articulate the fact that blindness isn't the problem. The problem happens to be the misconceptions and poor attitudes that people have about blindness. It would be so easy just to be upset every time I hear some comment that talks about what I can do and what I can't do. You can't really ride a bicycle. That's amazing that you could do that. I can't imagine anybody else doing it. I know lots of blind kids who rode bikes, and I'm sure that they still do. Blindness isn't the problem. The reality is the problem consists of the misconceptions and poor attitudes that sighted people have about blindness. Whether you like it or not, that's the way it is. Blindness isn't the problem. We can learn to do the same things pretty much that you can do, and we can learn to do things that you can't do, and we learn all of that and use that knowledge to help us move forward and be more effective. What can I do that you can't do? Try walking around in the dark. You can't do it. You don't know how to do it. You don't have the techniques to do it. One of the things that has cropped up over the past significant number of years is restaurants do something called dining in the dark. Dining in the dark, and there are organizations that promote that, and they say, "Oh, you get to learn how blind people eat and how much of a challenge it is. That is so disgusting that people do that because dying in the dark isn't going to teach you anything about blindness. You don't get the training that you need in order to function as a blind person. Just like I don't get the training to learn how to function as a sighted person. Although I've spent a lot of time observing sighted people, and I understand a lot about eyesight, and I understand what you can do, and I accept that. But I expect, and I think it is reasonable for you to understand and accept that I can do lots of things. That it's not about eyesight. I wrote a book in 20, and it was published by Thomas Nelson Publishing in 2011. I and Susie Florey wrote the book. It's called Thunderdog: The True Story of a Blind Man, His Guide Dogs, and the Triumph of Trust at Ground Zero. And there is a section near the end of the book called Guide Dog Wisdom. And number two in Guide Dog Wisdom includes a sentence that says, "Don't let your sight get in the way of your vision. You all strictly deal with eyesight, and if it's not something that you can see with your eyes, or you don't really separate eyesight from vision, you tend to really misunderstand so many things. But the reality is, don't let your sight get in the way of your vision. Recognize there's a whole lot more to life than eyesight. Michael Hingson  13:01 SEAL Team Six, other military teams, so many other people learn how to use those other senses, and that's the same thing that we as blind people do. We learn to use our other senses. They're not magically enhanced simply because we go blind, but rather we learn how to use those senses? I hope, or we try to, and by doing so, we improve them and we develop them. And those of us who truly do that are a lot more better off, and we're able to do so many things that people think are amazing, but they're not. They're not really amazing. They're certainly not amazing to me. Anyway, I grew up believing all of that, and of course, I was also very fortunate to have a number of jobs throughout my career. And the final result of all of that was I ended up getting the opportunity to open an office in the World Trade Center for Quantum ATL, the company that hired me to open an office in New York, and there we were on September 11th when everything happened. The night, as September 11th ended, was spent by me and my wife Karen. By the way, Karen was in a wheelchair her whole life. We got married in November of 1982, and we were married through into November of 2022. We were married 40 years. Karen was in a wheelchair her whole life. It was a great marriage, as I love to tell people. She read, I pushed, worked out well. How do I push a person in a wheelchair? Well, she used a manual chair, and when we got to curbs and so on, she would stop, and she would hold the wheels, and and I knew that she had stopped. And I would tip the chair back. She might say, "There's a curb. I would tip the chair back onto its back wheels. We'd roll down off the curb, put the chair down. We'd cross the street, tip the chair up. Front wheels go up on the curb on the other side, unless there was a ramp to go up. And we continued on our way. It's not that magical. It is just what I learned to do, and I enjoyed it. and And I enjoyed Karen's company and so on for 40 years. We were locked down during the pandemic and so on. We'll get to some of that in a bit. But I learned overall that in reality, what my parents taught me was true. Blindness wasn't going to be the problem; eyesight was going to be the problem. And that night after September 11th, we kind of tried to make sense of it. It was me and Karen and a friend of Karen's who I also got to know, and who became a friend of mine. Tom Painter had come down. Tom and Karen went to the same high school, but we all ended up in New Jersey. And Tom came to visit us, actually visit Karen after September 11th started. When he heard about the terrorist attacks, he just came down, not knowing whether I was in the office or not. But I was, and Karen and Tom, well, Tom stayed with Karen and and drove her to pick me up at the Westfield, New Jersey train station at about 7p.m. on september 11. We went home with my guide dog Roselle. When we got home, I took Roselle's harness off because I was going to take her outside. She would have none of it. She ran off. She grabbed her favorite tug bone and started playing tug of war with my retired guide dog Linnie. Well, that was kind of fun, and I didn't think a lot about it. But I went. That was interesting. The next day, I contacted Guide Dogs for the Blind because several people from there had visited us in the World Trade Center, and among others, I spoke to the head of the veterinary department, and I said, "So, tell me, how is all this going to affect Roselle? Because everybody's talking about how it's going to affect everyone and all that, and and he asked me, "Did anything threaten directly Roselle? Did anything really threaten her? And I said, No, not really. Nothing directly affected her. And he said, Well, there you go. Dogs don't do what if. They live in the moment. Michael Hingson  17:13 And when you took the harness off, it was over for her, and she was ready to go play. She wanted to relax. She wanted to play, and she did. Oh, and yes, we did eventually get her outside. But the bottom line is, I think that's one of the most important things that I learned coming out of September 11th, and I, I kind of knew it beforehand, but I really got to understand it afterward. We what if everything to death? We what if anything that comes into our lives, well, we're we're in a war with Iran. Well, what if Iran bombs us? What if Iran does this? What if the Hooties do that? What are we going to do? What if our government takes us to war in the first place? Well, they have. The bottom line is, though, we don't have control over all of that. We do have control over some things in our lives, and those are the things that we should worry about. We should stop worrying about everything else. And people say, "Well, it's natural to worry. No, it's not. Not any more natural to worry than it is not to worry. We learn to worry because we're taught that. But the bottom line is, if we learn only to focus on the things over which we truly have control, and be aware of the other things, but don't let them worry us. Don't let them cause fear in our lives. We will live much less fearful and much more stress-free lives than in any other way. If you want another example of why I believe this, on September 11th, David Frank, my colleague who had come in to be involved with the seminars, David had come in the night before, and he came to our office about 8o'clock in the morning on the 11th of September. When we were escaping from the towers, we ended up downstairs and outside. David saw fire in Tower Two, and the way we happened to walk took us very close to Tower Two. We were at Broadway and Vessi Street, maybe 100 yards away from Tower Two. And when David stopped, he said, "You know, there's fire in Tower Two. I want to take pictures of it. And and I also wanted to try to call my wife Karen to let her know that we had gotten out of the towers, I couldn't get through. The circuits were busy because, as we later learned, people were calling and talking to loved ones. But anyway, David had just started putting his camera away. I had put my phone away, and a police officer yelled, "Get out of here! It's coming down right now! And we heard this sound I describe as kind of a combination of a freight train and a waterfall. I could hear glass breaking, metal clattering, and then just the building collapsing straight down. We didn't necessarily know that it was going to do that, but it did. It did exactly what it was designed to do. Anyway, everyone turned and ran. David ran. I turned 180 degrees. With Roselle, and started running back the other way. And as soon as I started to run, I thought to myself, "God, I can't believe that you got us out of a building just to have it fall on us. And I heard in my head a voice as clearly as you hear me right now-a voice that said, "Don't worry about what you can't control, focus on running with Roselle, and the rest will take care of itself. And I had this absolute sense of conviction that if we worked together, we would be fine. Well, we were. Where'd that voice come from? It was God talking to me. I grew up with my father very seriously believing in the concept of God. If you don't, that's fine. That is your choice. I've had people on my podcast who don't necessarily have strong beliefs and convictions about God. I do, but it's not my job to force people or compel people to believe in God. I will tell my story, and people can accept it or reject it as they choose. But that's what happened to me, and I've realized from that time on: don't worry about what you can't control. And I really, truly work very hard to focus on not worrying about the things that I don't have any influence over. Michael Hingson  21:16 I like to be aware of them. I hear from people all the time today about don't watch the news. I don't like to watch the news because it just makes me so angry and so fearful. And my response is, I'm going to watch the news because I want to know what's going on. And sometimes I'll yell at politicians through the TV, but I won't really overall get angry at them. I will hear it. I will either accept it or decide I don't have any influence over it, so I'm not going to worry about it, and I don't because it isn't going to help me to worry about it. It isn't going to help anyone else to worry about any of those kinds of things. Don't worry about what you can't control. Focus on what you can and leave the rest alone, and that's one of the basic premises of the third book that I wrote, which was published in 2024, entitled "Live Like a Guide Dog: True Stories from a Blind Man and His Dogs About Being Brave, Overcoming Adversity, and Moving Forward in Faith. And that book was written by me and Carrie Wyatt Kent. The book was published by Tyndale House, and is out there for people to to read. The first book was published by Thomas Nelson Publishing, which is now part of Harper Collins, and a lady, Jeanette Hanscom, and I wrote the second book, which is called Running with Roselle, which is really a book more for children, teaching them about me growing up, Roselle growing up, and how we met. A little bit about the World Trade Center. That one was self-published, but all three books are available wherever you can find books, so you can get them always from Amazon, of course. And so I hope that that you'll get them and read them. They will help. Live Like a Guide Dog probably is the best book for me to talk about in terms of things that I learned over the years, but if I really summarize mostly what happened for me after September 11th, it is that what happened on that day validated everything that I've believed about me. Certainly, what I believe about God, but it validates everything that I've ever thought about blindness, blind people, what we can do, the challenges we face, some of the issues that other people have, and the validation is certainly something that helped what I learned. But I learned other things along the way, and you know I want to talk about some of those things. The first, as I said, is don't worry about what you can't control. Focus on what you can, and let the rest take care of itself. Speaker 1  23:56 If you enjoy Unstoppable Mindset and would like to help us continue bringing these conversations to you each week, we've created a way for you to support the show. Your contribution helps us cover production costs and continue sharing stories, insights, and ideas that inspire people to live with purpose and possibility. If supporting the podcast feels right for you, you'll find the link in the show notes, thank you for being part of the Unstoppable Mindset Community. One Michael Hingson  24:28 of the things that happened to me almost immediately after September 11th is I started hearing people say, "We got to get back to normal. If we don't get back to normal, that's a problem. We got to get back to normal. And I always reacted internally, at least pretty negatively to that. And I finally realized why I reacted to that statement about we got to get back to normal. The reason I reacted to that statement, and I still react to to myself to that statement, is normal will never be the same again. We can't get back to normal. If we get back to normal the way it was prior to September 11th, the same thing will happen again. We can't do that. We have to get back to a different normal, and and in fact, normal is probably going to be an ongoing, constant process of change. We ought to learn not to fear that either. Change is all around us. We always say that, but then we don't like change. It's kind of a paradox. But the reality is, change is all around us. And what we really need to do is to learn how to focus in change. And we need to learn that in reality, we can deal with change. And if we have any influence over it, then we should do something about that too. But the bottom line is, getting back to normal prior to September 11th isn't going to help any of us, and and it isn't going to happen. So that is an one thing that I will say definitely. I learned from September 11th: normal will never be the same again. As I said a lot earlier, I think I probably learned about public speaking at least the beginning of it by doing the spelling tests and so on. But after September 11th, the media got my story, and that happened because Joanne Ritter, the public and information services person at the time at Guide Dogs wanted to write a story, and I kind of agreed. And I said, "That's fine. And then she said, "I'll bet you'll be on TV. What television show do you want to be on first? So I kind of just sort of flippantly said, "Larry King Live. That was on the 12th of September when I talked with her. On the 13th, she called back and she said, "Larry King wants you on his show on september 14, which was a Friday, and they sent a car to pick me up, and and I recall Karen and and Tom one as well, and anyway, we went into the World Trade Center, not to the World Trade Center, but we went into New York, and I appeared on CNN, which was the first of five interviews with Larry. Larry also, by the way, at my request, wrote the foreword for Thunderdog. So when you read Thunderdog, you'll get to read Larry's words as well. But after being on Larry King, the media really got my story, and a lot of things happened after that. I started getting literally calls every day for interviews. People wanted to talk to me about September 11th and ask questions and so on. And one of the things that I learned was that talking to reporters could be a great therapy because they would ask virtually any kind of question you can imagine. And of course, a lot of people said things like, "Well, did you know what happened on September 11th when it was happening? And I said no. And they said, well, of course you didn't. You're blind, you know. And my response is, anybody who says that really needs to not let their sight get in their way or their vision to be polite about it. The fact of the matter is, as we were going down the stairs, no one knew anything about what was going on. When I got into the stairwell, I began smelling an odor, and it took me four floors to realize I was smelling the fumes from burning jet fuel. I did a lot of travel for my company, and so I was in airports a lot. So I recognized that smell. People were speculating about what they were smelling. People were speculating about what was going on. Nobody had a clue. Michael Hingson  28:20 When I realized I was smelling jet fuel, I observed it to everyone around me, and they said, "You're right. That's what we're smelling. It's burning jet fuel. We must have been hit by an airplane. You see, no one knew. We had no clue. Superman and X-ray vision just aren't real. And the bottom line is, nobody knew what was actually happening on September 11th. Blindness have nothing to do with it. People want to feel more comfortable by saying, "Well, most people probably did know, but you're blind. You didn't know. We've got to get away from these habits of thinking that just because somebody is different than we are, that they're less than we are. That's just not true. In any case, the bottom line is that we we really deal with those kinds of things, and that helped me as as time went by recognize and realize that normal would never be the same again, and it validated more my belief that blindness isn't the problem; it's the misconceptions and poor attitudes that people have about blindness that tends to truly be the problem that we face. So, as I began to talk with reporters, I didn't think about what was actually happening. But later, I realized when people started saying, "Well, did you ever get counseling or therapy, and I said no. And then it just popped into my head to say I probably had the best therapy around. I got interviewed by hundreds of reporters that asked basically any question that you can imagine, and I learned to answer those questions without being upset, especially when they were asking pretty derogatory questions or making derogatory comments. Your dog led you down the stairs. No, my dog did not lead me down the stairs. Guide dogs do not lead; they guide. And I understand the definition of lead, but it's a little bit different than what people were truly saying. What they were saying is you didn't know anything, and the dog took you all the way down the stairs because the dog could see. No, in fact, Roselle didn't lead me. Roselle's job wasn't, and no guide dog's job is to lead a person or to take charge. The dog's job is to make sure that we walk safely. I also have a job on the team. My job is to make sure that I know where we're going and how to get there. A lot easier now than it was 25 years ago, but the bottom line is that I'm the one that has to direct the dog and give the dog commands, and the dog needs to make sure that we carry out those commands safely. We are a team; we work together. I've always kind of known that guide dog schools didn't necessarily early in my guide dog career, express it that way, but it's it's a much stronger statement now. They recognize that truly we're a team. We each have a job to do on the team, and we have to work together to make the team work, which is true of any team. I've mentioned Seal Team Six earlier. They're a team. They work together. The firefighters in the World Trade Center and the other people who who were around there worked as a team, and they had to work as a team in order to develop a level of trust and a relationship where essentially each person knew what the others on their team were going to do, and it gave them more of a confidence to be able to function. Teamwork is so crucial in our world, and I learned, and and again on September 11th, it was totally validated how teamwork is so important. Roselle and I worked together well. The firefighters worked together well. Yes, we lost people, but the team really is so important, and we need to recognize that anyone listening to this ought to work in any of the things that they do to develop teams. Being alone makes no sense; it isn't going to work. You're going to have to and should learn to work with other people to make teams work better. I've seen companies where when they have award ceremonies, the leader of a team or the boss of a team gets an award, but the rest of the team doesn't really get the same recognition. Michael Hingson  32:30 If a leader is truly doing a good job at creating a team and being a part of a team, then that leader is really enhancing everyone else on the team, and that leader is the person who should help to make sure that when awards are given, that everyone on a team is recognized. We need to to learn and realize that a team is a bunch of people. It's not just one people, but they learn to work together, and that is also so important. And as I learned more and more about the events of the World Trade Center, I learned and realized more about the whole understanding of teamwork and trust and the value of it. I knew about it with me and Roselle, and I recognized the concept of teamwork. But certainly, September 11th again validated that a whole lot more effectively than anything else that I could think of, but I worked with eight dogs over the years, and working with eight dogs from my first guide dog Squire, who was a golden retriever, up through my current guide dog Alamo, I've learned probably I think more than I ever learned from experts and teamwork and sales and so on and motivation. I learned more from those dogs than I ever learned from the human experts because of the fact that one, I had to build a team with a creature who didn't think the same way I did, who didn't talk the same language that I did, and that expected things from me, and and as one of the things that I've learned is that dogs who are guide dogs really want the human to be the pack leader because it is the pack leader, it is the human who's supposed to tell the dog what they want the dog to do, and dogs take that so incredibly seriously. I mentioned Linny. Well, I didn't mention her, I think, by name. But Lenny was my fourth guide dog, and we were out in in San Diego at a company meeting one Friday in May of 1999, and we came home. It was a Saturday morning that we got home. I flew a red eye home, fed Lenny, and then rested and and all that. But Saturday night, when it came time to feed Linny, I called her. She wouldn't come. Karen even called her. She wouldn't come. We went. Upstairs and found her lying on her bed, kind of really not very responsive. We got her to a veterinarian, and it took a few days for the veterinarian to diagnose what she had as something called glomerular nephritis, which is a disease where the kidneys, the glomeria of the kidneys, which would normally pass out bad stuff from the kidneys but not the good stuff. They were passing out the good stuff as well, and Lenny was was not doing well. We were able to reverse that, but she had to retire from being a guide dog. In fact, we thought in late June of 1999 that we were going to lose her. We went off to a a meeting, not a meeting, but we went off to a hotel to say goodbye to Linny, if you will, on like the second of July. But Linny didn't pass away then, and she did get better. And then Roselle came into our lives, and Roselle and Linny became really good friends, but I mention all of it because I had no clue what was happening to Linny. Guide dogs love their jobs; they take them very seriously. And the fact of the matter is, as I learned, and especially after September 11th, I learned that these dogs will work till they drop. They will. They will do everything they can to please us, because they love what we do. They love us, and we need to bestow the same kind of love on them, which is all part of what teamwork is all about. Well, the bottom line was with Linny. She was with us for three more years, and she got to play with Roselle a lot, and so on. Michael Hingson  36:41 Of course, as I also mentioned after September 11th, but I again, especially because of what happened to Linny, but then afterward on September 11th, I realized how much it was important for me to do all I could to keep the team relationship a positive, strong one, to recognize that in reality these dogs work so hard on their own part to make the team's relationships work. They they deal with what they have to deal with. They get very stressed if we're upset. They take it very personally if we get upset, even if we're not necessarily upset at them; they still take it very personally. The more stress that a guide dog faces in their lives, the harder it's going to be for them, and frankly, the shorter their lives are going to be. So I learned, even before September 11th, but especially after September 11th, to do all I could to keep the stress away from the dog. As we were going down the stairs on September 11th, I constantly encouraged and praised Roselle. What a good dog! Keep going. What a good job! Good girl, Roselle. Even if I wasn't able to hold the harness because the stairs were so crowded that Roselle couldn't walk next to me and had to walk behind me at heel, and I would just hold the leash. I kept praising her because I wanted her to know for her I was okay, and I had to focus on not being afraid and letting that fear come out. Well, I was fearful like anyone was, and in fact, I love to tell people. Being a great fan of science fiction, I have a great imagination, and I was listening for the building to make creaks and groans, and you never knew what was going to happen. Fortunately, it didn't all the way down. But the bottom line for me was that doing so kept me focused. And I and I learned later that while I might have been afraid on September 11th, partly because I was encouraging Roselle and working to sound very calm and confident, I was able to also help other people, but help Roselle and keep Roselle from being afraid and and being stressed. And I work very hard to do that with my guide dogs that I've had since even more than prior to September 11th. My current guide dog Alamo and I travel the world speaking all over the place, if you will. We've been to Israel. We've been well, actually, Alamo didn't get to go to London, but we've been to Israel with my seventh guide dog, Africa. We went to the Netherlands, Alamo and I have been to Wisconsin. I've been to a variety of places, and of course, all around the the world, all around the United States, to Canada, everywhere. And again, I don't necessarily know a lot about where we're going in advance, but I ask a lot of questions so that I can learn where we're going to go, so that I can give the dogs the appropriate commands. I mentioned Wisconsin's. I've been all over the United States. It's been an honor, and I'm going to continue to do that. If anybody wants a public speaker to come and talk to their organization, please reach out to me. I'd love to hear from you. My email address is really simple. It's speaker@michaelhinkson.com. We'll put that in the show notes, and love to hear from you. So anyway, I learned a lot about teamwork from working with eight guide dogs, and I continue to learn every day. I think it's very important for me to learn and to focus all that I can to make sure that I do what it is that's necessary to make a team work, and I believe it is all about the team. I've mentioned that I've written three books, and each one was a collaboration with someone else: Susie Florey with Thunderdog, Jeanette Hanscom with Running with Roselle and Carrie Wyatt Kent with Live Like a Guide Dog, and and the fact of the matter is those collaborations I think were very important. Michael Hingson  40:49 They made the books come out a lot different than I might have imagined them coming out by themselves and the way I would have written them without having collaboration, and probably Live Like a guide dog more than more than the other two, just because of the way it all went. But with live like a guide dog, we focused on each of my my guide dogs and the lessons that we learned. So I mentioned Squire, who I worked with in high school and then went to college with Squire, and Squire was was all around where wherever I was. One night in a dorm, I was with a roommate. Well, actually, a person who lived in a room next door to mine, and I was in his room. We were dealing with a physics problem. By the way, my master's degree is in physics. I have a secondary teaching credential, but I was in with Richard dealing with a physics problem. When I went back into my room, there was no Squire. I didn't realize that a couple of the students decided to play a trick and kidnap him. I went looking around the dorm. I even went into the bathroom and opened the shower door and called Squire, and nothing was totally quiet, and finally, I was getting a little bit concerned. And one of the people said, "Oh well, look, we took the dog. We'll show you. They went into the bathroom, opened the shower door, and out comes Squire. He was in on it. He didn't do a thing when I opened the door, but when the other people did, then then he came out. I wasn't mad at him. Sneaky dog that he is, he had a great sense of humor. But I got vengeance because that that person didn't tell the other people that they showed him where showed me where Squire was. I went and hit Squire somewhere, and then I went back out into the main part of the dorm and I started going, "Who took my dog? What's going on? Where is he? And all the other people said, "Oh, come on, he's in the bathroom. And they went in and opened the door to the shower. No Squire, and they were starting to worry about what happened to him. And Squire, of course, was again not making noise. But eventually, I brought him out and I said, "Okay, I found him. I knew where he was. We're playing a trick on you just like you played a trick on me. That'll teach you. I learned that dogs have a sense of humor that day, but I also learned how much I valued having Squire around, and so Squire worked with me up until and through my first graduate year in physics at UC Irvine, and then Squire retired and went to live with my parents. And in 1973, I got my second guide dog, Holland. Holland was with me through 1986. He worked for almost 13 years, and in fact, was two weeks from retiring when he collapsed in our backyard one day, and we took him to the vet. And the vet said, "I could probably bring him out of whatever he's got, maybe a stroke or a heart attack or both, but he won't have a good quality of life. And so we said goodbye to to Holland. Holland and Squire were both golden retrievers, but again, Holland so strongly reinforced all the things that that I had felt about teamwork, and I learned so much more from him about what I needed to do in order to to function well, not just with a dog, but in my whole life. Then I got Klondike, who was my third guide dog, who was also a golden retriever. Soon after I got Klondike, well, about a year after I got Klondike, suddenly one day he had a very strong grand mal epileptic seizure, and we took him to the vet, and they put him on some medication that wasn't really helping that. And we then kept trying to to deal with it, and finally, and during that same time, I was looking for a job. I had owned my own company for four years, but decided I wanted to go back into the workforce, and and I finally got a job with a company. Michael Hingson  44:52 And on one of the first days that I worked there, Klondike had four grand mal seizures in the. Period of time, and we thought we were going to have to say goodbye to Klondike. But I talked to our veterinarian, and he said, "You know, before we do that, I want to send him to a neurologist who did an electroencephalograph. And he said, "I didn't see much, but he said one thing he did was to take some blood tests, and he said I noticed that his Klondike's thyroid level is low, and low thyroid levels in dogs like Klondike can make them more susceptible to have seizures, just like it can for children. Well, we put Klondike on synthroid, synthetic thyroid, as well as on phenobarbital to control the seizures. The synthroid had much more of an effect than the phenobarb did, Klondike actually became a much more active and playful and interactive dog, and did not have from that time on for the next seven years that he worked for me as a guide dog never had a single seizure. So the thyroid theory was a good one. Again, with with Klondike, it was about developing a team and recognizing that we had to work together. Well, then I got Linny, and again I mentioned Linny only worked for three years. Linny had glomerular nephritis that was really probably from a tick bite where the tick had Lyme's disease, and we didn't know any of that was happening until that night that Linny didn't wake up at all or didn't get up from her bed, and we finally got it diagnosed. And then I got Roselle. Now Roselle was a a wonderful dog. One of the things that I've always said is that when I get a new guide dog and I tell the trainers I want a dog with an on-off switch. That is, I want a dog that knows when the harness is on, it's time to work, and when the harness is off, then they can play. Clearly, Roselle had that when she was in harness. She was very focused. She did develop a phobia of thunderstorms, but there were a few times that we had thunderstorms, and she was able to continue to guide, even though she would shake and she would shiver a little bit. But she continued to guide. She focused. In fact, there was a thunderstorm the morning of September 11th, about 12:30 in the morning. But there was no thunder when we were going through what we did in the World Trade Center, so none of that caused her to be fearful. But again, Roselle was a dog that that taught me a lot about observation, learning what the dogs do, what what they fear, and how to help keep them focused and calm. And so I did that. My sixth guide dog was Meryl. Meryl only worked for about a year. Roselle retired in 2007. Merrill worked from 2007 to 2008, but Merrill became very fearful of guiding, and so ended up not being a guide dog very long. And I I'd never experienced that, although I had heard other people who had issues where dogs didn't work very long. Lenny only worked for three years, but a dog that didn't work for more than a year-that was unusual for me. However, poor Meryl wasn't able to do well as a guide, and so she retired. And then we got Africa. Now Africa was my seventh guide dog. Africa's mother was Fantasia. In January of 2006, we were working. I was working at Guide Dogs for the Blind, and we applied to be what were called breeder keepers. That is, they were the the people who would keep a breeder dog in their home because the guide dogs for the blind bred their own guide dogs and so on. And breeder keepers would keep dogs in their homes so that the dogs weren't just cooped up in kennels all day, and we volunteered to do that. And the director of breeding, Marina Hall, called us and said, "I've got four dogs for you to look at. I think one's better than the others for you, but I want you to come and meet these dogs. So we went down, and and she made the comment again. I think one dog is going to be better than the others. Michael Hingson  49:02 And and I said, well, if you think so strongly, but which one is it? Well, she finally sort of told us. She said, I didn't want to tell you, but I'll tell you. So she did. But anyway, the first dog who came in was a dog named Fantasia, and it works sort of the same way that when people get guide dogs, you're in a room. The dog is allowed to come in, and you see how the dog reacts to you. When I met Squire for the first time, I was sitting in a chair. They let Squire in. He came over and started sniffing me all over. Didn't leave me. He just started sniffing. And Bruce Benzler, who was the apprentice instructor at the time, later became director of Guide Dogs for the Blind, CEO anyway, anyway. Bruce then said, "Looks like you found a friend already, and we became friends. But anyway, when when Fantasia came into the room, she took one look at Karen and leaped into Karen's lap. She had no fear of the power wheelchair that Karen was using by that time. The other three dogs, we still looked at them, and they all expressed one level of fear or concern about being around this wheelchair. But Marina said Fantasia was the one that we thought you'd like best and would like you best, and she was. So anyway, in 2006, we got Fantasia in January, and later that year, she had a litter of puppies, and then in early or mid 2007, she Fantasia had her second litter. I guess it was late in 2006 she had the second litter, but anyway, by the middle of 2008, when we had to retire Meryl because she wasn't working out very well, we were notified that they found a dog that they thought would be a really good replacement for Meryl, and that's a dog named Africa. And Karen and I realized Africa was a name that we suggested as as breeder keepers that they could name one of their puppies if they had puppies who came from an A litter. And the way it works, by the way, is when a litter is born, they're assigned a letter of the alphabet, and they got a big book, and they go into that book and they get the next names that are available. They don't use names of current guide dogs, so when a dog retires, then they can start using that name again. But anyway, Africa was a name that we suggested, and as soon as we saw the email that said Africa, we knew Fantasia was Africa's mother. Well, Africa came and joined us, and mom and daughter did really well, and Roselle was still with us. So the three of them have a lot of fun together, but again with Africa, I learned about teamwork and doing the things that I needed to do. Every dog is different, and one of the things that I developed over the years was an understanding that to truly develop a relationship with a dog takes probably close to a year by the time we really are totally comfortable with each other, but I worked with Africa. We became good friends. Africa became good friends with Roselle. Of course, Africa liked her mom, and all worked out really well. Developing those teeming relationships is so important, and you can learn a lot more about them if you get live like a guide dog. I think you'll find them all very interesting to to read about. So in 2017, I noticed that Africa was starting to slow down and not do as well. She wasn't able to see as well at night. Sort of typical signs of a dog getting older, even though I work to to keep stress out as much as possible, but I applied and in 2018 on the 9th of February, Africa's puppy raisers, Bill and Peggy Sproul from San Francisco or San Diego rather, came to visit us in Victorville, and we had offered them the opportunity to take Africa because we had Fantasia, and we had Africa. And if we kept Africa and Fantasia, and I got a new guide dog, Karen would have a hard time taking care of two dogs when I traveled, because I was doing a great deal of travel by then as a keynote speaker, and so the Sprouls came and got Africa. Michael Hingson  53:26 Left our house, Africa didn't even look back. She was gone. We had visited her several times since then, and and in in the Sprouls home, Africa died in 2020. But we we got to visit Africa several times and it was a lot of fun and and she she loved us and all that and remembered us anyway on the 11th of February two days later I went to Guide Dogs for the Blind and I met Alamo who was my first black Labrador and I met him we we met in the room and he kind of sniffed me a little bit and walked around the room. But then came back and sniffed me, and then I took him on leash back to our our dorm room at Guide Dogs for the Blind, and I decided I'd sit on the floor to to visit with him. And the next thing I know, this big, huge, 60 pound Labrador is in my lap. Alamo was and is a lapdog, but he doesn't know a stranger, which is great. I mentioned earlier that I always said that when I get a guide dog, I want a guide dog that has an on and off switch. Another thing that I require is that guide dogs that I get be raised by cats. I have known of animals who of guide dogs who don't like cats, and I would not want that because we always have had cats. And by that time, when we got Alamo, we had Stitch, who we rescued in January of 2015. So now here it is, February of 2018. So I knew that we needed to have a dog that wasn't going to be. Be afraid of cats. Well, so Stitch and Alamo kind of walked around each other a little bit when we first went home, but they got to like each other pretty well pretty quickly, and they have been together ever since. Alamo has been on a number of aircraft, as I've mentioned over the years, he went to Israel with me. He didn't go to England when I spoke in 2024, but he's been to other places and will continue to travel with me. I work really hard to keep the stress out of his life. I don't want him to become any more stressed than he ever has to be, and he feeds off of how I behave, as as I've learned guide dogs do. So that's one of the most important things that I've learned is to keep that stress out of his life. I would point out that is just as much true for human teams. Don't stress out your team. If you are a leader, your job is to enhance what those leaders, what the team does. Your job isn't to boss them around. If you're doing that, you're only causing more stress, and you're going to find you're going to have a big job turnover, much more than you really should. I've always felt that my job isn't to boss people around when I hire them, my job is to enhance their abilities by using the skills that I have and learning to work with them to give them the benefit of what I know and to use the benefits of what they know to learn myself as well, so that we become more effective. And the people who really get that do very well. The people who didn't get that tend not to last very long at the company because they don't perform very well. Because I know that in reality, I add value to the team by working to add value, not bossing the team around. I think there's a big difference between leaders and bosses, and I've learned that over the years. That leaders are people who can enhance what other people do, who work to make the whole team effective and not just try to boss people around. In late 2020, I discovered a company called Accessibe, A C C E S S I capital B E. Website is accessibee.com. Was a company that made products to help make internet websites more inclusive, and at first, they had some challenges because they were using a lot of AI stuff to make their products work, and they sort of did. But there were there were challenges. But one day in January of 2021, the founder of the company, Sheer Eckerling. Michael Hingson  57:41 contacted me and said we're interested in you joining the company. I had been looking at possibly selling their products because the pandemic had hit, and I thought I could sell them from home because we were locked down. And and he said, well, you know, we we'd like you to not sell as a partner, just on your own, we'd like you to join the company. Well, he asked what I was doing, and by that time I had started to learn about podcasting because I couldn't travel and speak all over the world. So what I decided to do was to look at using podcast as a revenue source. And Shear said, "Well, you know, we we're really interested in having somebody do a podcast for us. And I said, "What do you want? And he said, "I want to just get somebody who will do a podcast to show that we're part of the world. And you join the company; you could do that in part. I joined the company, and he didn't have any specific agenda for the podcast. So, in August of 2021, I began Unstoppable Mindset, and soon it became unstoppable mindset where inclusion, diversity, and the unexpected meet. And I'll explain all of that in a moment. But the point is that we started the podcast. I created the title. I recreated the description, and I wanted the podcast to be conversations. And as anyone who has been on the podcast knows, we don't do interviews as such. We do conversations, and I ask people to send me materials to help me prepare to be able to do the conversation. And so a number of times we've had diversity experts on people from the DEI world, and when I ask them what they do, they say, you know, we focus a lot on diversity, and I say, what does that mean? And they say, well, we deal with race, gender, sexual orientation, and so on. And we chat for a little while, and then I say, but you haven't talked about disabilities. And they say, oh, disability is not a minority. And I say, what do you mean? He said, well, disability is a social justice thing. It's not like race, gender, or sexual orientation. And my response to that is balderdash. I like to use balderdash. I could go back and use what Colonel Sherman Potter did on Mash and say monkey muffins. But anyway, balderdash because diversity should include disability because it is a minority. Even the Center for Disease Control says that. Adversity, or that that people with disabilities are a minority of about 25% of people in the United States. Well, so the bottom line for me is that I would say to them, "What do you mean you're you're not including it? And they say, "Well, it's a it's a disability, but it's social justice. It's always about being a lack of ability, and as I have learned, especially since September 11th and and beyond, disability does not mean a lack of ability. You might want to think it does. You might want to try to make that fit, but it doesn't. And I learned that most effectively in March of 2023 when I went to something, by that time Karen had passed, and I was working with a person who had been Karen's caregiver, who decided to work for me. Very grateful for Josie doing that. Josie entered my name in the contest to be a guest at the Kelly and Ryan Oscar after party, which was going to be held the Monday after the Oscars at the Dolby Theater, well, I didn't even know she entered me, but I got a call the Tuesday before the Oscar after party and the Oscars, and I was and I picked up the phone and they said congratulations, and I said for what? Oh, you won an invitation to come to the Kelly and Ryan Oscar after party, and I went really well. Anyway, I went down with my niece and nephew, Tracy and Charlie Green. The there wasn't room for taking Josie, her husband, and her mother and her five kids. So it was just me, Tracy, and Charlie. Michael Hingson  1:01:37 We got up to our room about 3o'clock in the afternoon on the Saturday before the Oscars, the day before the Oscars, we put our luggage in our room and we were coming back down the main stairwell staircase actually from the third to the first floor in the Hollywood Roosevelt. It's a very open staircase, and all of a sudden I heard people screaming, and it took me a while to to try to understand what's going on, and finally I couldn't figure it out. I said, Tracy, what's going on? And she said, Oh, we just lost power and lighting on the stairs, and and power and lighting in and around the entire hotel. Now it didn't bother Tracy. Tracy had known me for a long time, but people were panicky because they weren't getting all the light they expected, even though the windows were open, the the shades were up on the first floor in the lobby, and so on. Lots of light, but it wasn't all that people expected. And I thought about that, and what I learned from that was, it proves that disability isn't a lack of ability; it proves that disability is a characteristic that we all have. Thomas Edison and others worked on the light bulb, and Thomas Edison is credited with developing the electric light bulb back in 1878. But in the 148 years since the light bulb was developed, all society has done in that regard is worked very hard on coming up with better ways of providing light on demand, so that you sighted people could have all the light you want when you want it. Nowadays, we have smartphones, we have flashlights, we have other ways of getting light on demand. But as the Americans with Disabilities Act would describe it. The light bulb is simply, or any piece of technology that produces light on demand, is simply a piece of technology that provides light on demand to light-dependent people who otherwise don't function well without it. The bottom line is, disability is not a lack of ability. We got words like discrete, discern, disciple. What is discern? Is it a lack of discern? What is it? What is disciple? A lack of viple? No. Disability is not a lack of ability. Disability is a character

Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie GreenIt pairs naturally with the thumbnail, names the recognizable framework, and makes the change-leadership application explicit.WHY GOOD IDEAS GET BLOCKED: THE TRUST EQUATION FOR CHANGE LEADERS WITH CHARLIE GREENWhy do strong ideas—with solid evidence and a compelling business case—still get blocked?Because leading change takes more than credibility, data, and ROI. It requires trust.In this episode, I'm joined by Charlie Green, founder of Trusted Advisor Associates and co-author of the landmark book The Trusted Advisor, to explore how the Trust Equation applies to change leadership.Charlie explains why the framework should really be called the “Trustworthiness Equation” and breaks down its four components: credibility, reliability, intimacy, and self-orientation. We discuss why leaders often overestimate the rational elements of trust and underestimate the power of emotional safety, genuine attention, and making people feel heard.I also share a costly leadership mistake from my banking career: I failed to fully explore one stakeholder's reservations about a major initiative, and the resulting resistance sent our work sideways for three years.If you lead change without direct authority—or struggle to secure support for ideas you know can make a difference—this conversation will help you approach resistance, influence, and stakeholder relationships differently.IN THIS EPISODE, YOU'LL LEARN:• Why trustworthiness matters more than simply asking others to trust you• How the four components of the Trust Equation work• Why intimacy and self-orientation can matter more than credentials and reliability• How fear prevents leaders from asking the necessary follow-up question• Why “Tell me more” can transform resistance into collaboration• How to prepare thoroughly while remaining open to other perspectives• What it means to “detach from the outcome”• Why people need to feel heard before they will support change• How an overlooked stakeholder concern can derail an initiative• Why ROI and other rational measures rarely tell the whole storySHOW NOTES :ABOUT CHARLIE GREEN:Charlie Green is the founder of Trusted Advisor Associates and co-author of The Trusted Advisor. He is also the author of Trust-Based Selling and co-author of The Trusted Advisor Fieldbook. His work has helped leaders and professionals around the world build stronger relationships through trust.RESOURCES:Charlie Green and Trusted Advisor Associates:https://trustedadvisor.com/Explore the Trust Equation:https://trustedadvisor.com/build-trust/trust-equationLearn more about The Trusted Guide Roadmap™:https://www.empoweredcx.com/tgrIf this conversation helped you think differently about leading change, subscribe to The Trusted Guide Podcast and share this episode with someone trying to move an important idea forward.Leading change starts with trust.

Charlie Green, CEO of one of London's leading providers of flexible office space for small and medium-sized creative businesses, discusses driving growth by focusing on the customers and their needs first. Hosted on Acast. See acast.com/privacy for more information.

Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and guests feel the difference. I talked with Charlie Green at Skytouch Technology about what the AI handles now and what the roadmap adds next.

In part two of Linn's conversation with comedian and magician Tom Elliott and singer Charlie Green, we dive deeper into Charlie's story. He talks about coming to the public's attention on Britain's Got Talent aged eleven and how his journey has continued from there. Tom and Charlie also give more information about their upcoming Feeling Good tour. To contact Torch Trust with any comments or feedback, call 01858 438260 email info@torchtrust.org or visit torchtrust.org.

This episode features the first part of an interesting conversation with comedian and magician Tom Elliott, and singer and former BGT finalist Charlie Green. In part one, we hear how Tom came to do comedy full time and how the two performers compliment each other. To contact Torch Trust with any comments or feedback, call 01858 438260 email info@torchtrust.org or visit torchtrust.org.

For their latest company interview, Lord Lee and Alex Newman sit down with Lawrence Hutchings, who joined Workspace as CEO in November 2024.That conversation, which was taped on 9 January, was to be one of Hutchings' last in the role. Ten days after the recording, and amid mounting activist pressure from shareholder Saba Capital, Workspace abruptly announced Hutchings would be replaced as CEO by Charlie Green, co-founder of the Office Group.Despite this, we are publishing the conversation below, together with some of John's initial thoughts. Commenting on his own appointment, Green said "the strategy in place is clear and provides the right platform to rebuild occupancy and drive income growth over time." Presumably that means a degree of continuity.Let us know your thoughts on the move, or if you have any questions or any suggestions for future guests, by emailing alex.newman@ft.comListen to more podcasts from Investors' Chronicle on Apple, Spotify and YouTubeTimestamps0:09 Intro5:52 Background on Workspace11:45 Short term rental market16:06 Creative industries 19:54 Occupancy levels24:07 John's views on Workspace28:25 Lessons from other property sub-sectors29:48 Asset disposal programme 39:36 Saba Capital43:20 The optimism scale47:14 Update on John's portfolioInvestors' Chronicle has supported private investors in the UK for over 160 years by highlighting rewarding investment opportunities. Investors' Chronicle is a service by the Financial Times. Hosted on Acast. See acast.com/privacy for more information.

For busy leaders who want growth without the burn The bottom line Modern sales is not about hunting trophies. It is about helping customers make good decisions. Sometimes that decision is not you. That is not weakness, it is credibility. If sales feels combative, high churn is the price you are paying. Why this matters Boiler room tactics and hire-fast-fire-faster cultures look productive until you check the retention numbers. Low trust, internal conflict and customers who regret buying are all symptoms of the same thing. You can hit target while quietly eroding the business. That is what going broke on the instalment plan looks like. The rules of sustainable selling 1. Always tell the truth Lies compound. You stop selling and start managing fiction. Everyone loses, including your future self. 2. Serve everybody Service is not closing at all costs. It is pointing people in the right direction, even when that direction leads elsewhere. Referring a bad fit to a competitor can be the most profitable decision you make. 3. Make things easier Remove friction. Psychological, commercial, procedural. Buyers do not need pressure, they need clarity. What leaders should pay attention to Know your Anti-ICP Not every customer is worth having. Some drain time, energy and morale, then leave unhappy anyway. The courage to say no early protects margin and culture. Risk beats reassurance Ken shares how a 30-day performance guarantee removed buyer risk so completely that a physical showroom became unnecessary for 16 years. When risk disappears, hesitation follows. Self-awareness is not optional When a deal derails, the common factor is often the seller's own reactions, assumptions or emotional immaturity. Sales capability without self-control is a liability. Radical transparency works Glass walls, literal or metaphorical, show customers how you operate when no one is watching. Executive buyers spot theatre instantly. They trust what feels calm, open and boringly consistent. The bigger picture Your job is not to be the hero. It is to help the customer become one. When buyers feel safe, informed and respected, loyalty follows. Sustainable revenue is a by-product, not the goal. Resources mentioned Book: Selling Sustainably: The Ethics of Decision Facilitation by Ken Ward Concepts: The Trust Equation by Charlie Green, Relational Emotive Behavioural Therapy by Dr Albert Ellis Connect: www.educarlabs.com or find Ken Ward on LinkedIn https://www.linkedin.com/in/kenneth-ward-1761016/        

#253Our WhatsApp  groupProperty Engine discounts (Code: EXPAT)Starter: 30 day trialPro: 30 day trial/3 mths 1/2 price, Ultimate: 1/2 price 3 monthsGoalsettingLeave a review37 Question Due Diligence Checklist / Auction GuideOur Sponsors: Finnigan McNeill Property GroupThis is the fourth episode in this year's mini-season celebrating the 12 Days of Christmas.We're releasing daily bite sized episodes.Each one contains clips from three of my favourite episodes from 2025.Today's show features extracts from:#217: An Insider's Guide to Flipping Auction Properties (Simon Duckworth)#219: EVERYTHING You Need To Know About TRUST (Charlie Green)#222: The Secret Sauce to Creating HMOs in Article 4 Areas (Tristan Gordon)KeywordsUK property podcast, Expat property investment UK, Buy-to-let UK podcast, Property auction strategies, UK property management, Investing in UK property from abroad, Modern method of auction UK, I Am Sold auction tips, Property sourcing UK, Probate property UK, Tracking property auctions, Real estate CRM for investors, Ground rent investments UK, Direct to vendor marketing UK, Freehold ground rent sourcing, Trust equation in business, Property detective skills UK, Building trust in property deals, Reliable property advisors UK, Charlie Green trust equation, Simon Duckworth property techniques, Tristan Gordon property sourcing methods, Overseas property investors UK, Hands-free property investment UK, Property portfolio building UK, Expat property stories, Finnegan McNeill Property Group, How to find UK property bargains, Best CRM for property investors, Due diligence in UK real estate, How to trace property owners UK, Step-by-step property sourcing UK, Writing offers for UK auctions, How to invest in UK real estate as an expat, Tips for buying property at UK auctions, Building a trustworthy investment team UK, Strategies for direct to vendor deals UK, Navigating property market cycles UK

The family of a woman who was murdered by her estranged husband believe police should have banned him from the tattoo parlour in Canterbury where they both worked while sex assault allegations were investigated.Ramona Stoia was stabbed by Catalin Micu at Gothink Studio in April 2022, just weeks after he'd been arrested.Also in today's episode, a Dartford man who stabbed his mother's friend to death in her sleep before sexually assaulting her has been jailed.The 21-year-old was found by police sitting on the pavement outside the property where it happened.The leader of Kent County Council has criticised Labour for lifting the two-child benefit cap in this week's Budget.Linden Kemkaran says people should use contraception to prevent them having children they cannot afford.The MP for Dover and Deal insists the government is taking control, as data shows the number of people being housed in asylum hotels has risen by 13% since June.The Home Office is said to be 'furious' at the official figures.A Tenterden man who gave up motorbike riding after the deaths of two close friends is aiming to teach young people about road safety.20-year-old Charlie Green said he struggled with the losses last year, and wanted to find a way to make a difference.A warning has been issued by Kent Fire and Rescue for anyone looking for a Black Friday deal.Crews are concerned that buying cheap appliances, chargers and devices could lead to fires breaking out.A 12-year-old entrepreneur has been telling us about a festive market she is involved in this weekend.Dozens of stalls will be set up in Margate to help young business owners sell their products.And in football, the Gillingham manager is expecting a frosty reception when he returns to his former club tomorrow.Gareth Ainsworth left Shrewsbury for Priestfield towards the end of last season. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, we sit down with Charlie Green, co-founder of The Office Group, as he shares insights from his 20-year journey building a pioneering flexible workspace company valued at over a billion pounds. Discover lessons on co-CEO leadership, brand building focused on people, the future of work, navigating growth, and the importance of resilience and emotional intelligence in business. From start-up stories to reflections on legacy and sustainability, this conversation offers a masterclass in entrepreneurship and innovation in real estate.

What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions? In this episode of the Delighted Customers podcast, I dive into the profound impact of generational shifts on workplace culture, leadership, and customer experience. Drawing insight from the best-selling book, The Anxious Generation by Jonathan Haidt, my guest Charlie Green and I explore how Gen Z—shaped by overprotective parenting, the rise of social media, and the isolating effects of Covid—are changing the future of professional services firms and beyond. The implications are not just for the workplace, but for entire industries that rely on innovation, adaptability, and trustworthiness from their teams. You need to listen to this episode because Charlie Green is not just an expert on trust—he literally wrote the book on it! As the co-author of The Trusted Advisor and founder of Trusted Advisor Associates, Charlie brings unparalleled authority and hands-on experience to the discussion. If you're responsible for hiring, leading, or influencing teams in any organization, Charlie offers the data, the anecdotes, and the actionable advice you need to spot warning signs and respond effectively. Here are three questions Charlie answers during our conversation: What are the biggest risks facing organizations as Gen Z moves into leadership roles? How can managers recognize and respond to "emotional fragility" and risk-aversion in their teams? What practical strategies can leaders use to build trust, resilience, and effective collaboration in a hybrid, post-pandemic world? Don't miss this timely episode! Listen and subscribe to the Delighted Customers podcast on Apple Podcasts and Spotify—plus, it's available on all your favorite podcast platforms. Meet Charlie Green Charlie Green is the co-author of The Trusted Advisor and author of Trust-Based Selling. As founder of Trusted Advisor Associates, Charlie has trained, coached, and consulted with thousands of professionals in global firms like Accenture, McKinsey, and the Big Four. His expertise centers on the mechanics of trust, trustworthiness, and how deep human connection drives the best business outcomes. With decades of experience and a powerful network, Charlie is a sought-after advisor, webinar host, and keynote speaker, especially on topics of leadership and organizational culture. Charlie holds credentials in consulting and business development, and he's committed to helping leaders at every level create more resilient, responsive, and trustworthy organizations. Connect with Charlie on LinkedIn here. Show Notes & References The Anxious Generation by Jonathan Haidt (NYT Best Seller) Trusted Advisor Associates: https://trustedadvisor.com Charlie Green's LinkedIn: https://www.linkedin.com/in/charliegreen/ Robert Putnam, Bowling Alone (book reference) Contact Charlie Green: cgreen@trustedadvisor.com Subscribe, listen, and let me know what resonates!

#237Our WhatsApp  groupOne aspect of property investing that comes up repeatedly in my conversations with the finest minds in UK property it's mindset. So this week, I've put the best of these conversations together for a deep dive on what is arguably the most important elements of UK property investing.Featuring:Dawid DowbuszWendy Whittaker-Large Jake Barber Tanya SummerCharlie GreenDamian HughesNick SmithOliver Adams Richard Brown Topics Covered:The Truth About UK Property Investing:Get past the “passive income from the beach” myth and hear candid stories on how hard UK property investment really is, especially for expats.Discipline & Resilience:Wendy Whittaker-Large and David Dovebush stress discipline, realism, and not giving up—even when things are tough or seem impossible.Cultural Mindset & Opportunity:Jake Barber explores the unique challenges and perspectives of UK-based investors versus their expat counterparts and highlights how a change in environment can lead to a more proactive mindset.Overcoming Expat Obstacles:Tanya Sommer debunks common myths about expat mortgages and emphasizes persistence, seeking the right advice, and conquering fear.Building Trust Remotely:Trust expert Charlie Green breaks down the dual nature of trust—how to be trustworthy as an investor and how to take smart risks on others in the property space, especially when investing from afar.From Motivation to Habits:Damian Hughes (High Performance Podcast) discusses why habits, not raw motivation, drive long-term success in UK property investment. Learn how to create non-negotiables and leverage both intrinsic and extrinsic motivators.Managing Risk & Handling Setbacks:Nick Smith offers practical strategies for anxiety: assess worst-case scenarios, learn from them, and move forward with confidence.Bouncing Back from Failure:Property trader Oliver Adams shares a cautionary tale of a costly mistake and his process for learning, letting go, and returning to the market stronger than ever.Let Your Subconscious Solve Problems:Richard Brown provides a creative mindset tip: give your subconscious a challenge before bedtime and ideate solutions while you sleep.Property Engine discounts (Code: EXPAT)Starter: 30 day trialPro: 30 day trial/3 mths 1/2 price, Ultimate: 1/2 price 3 mthsGoalsettingLeave a review 37 Q DD Checklist / Auction GuideKeywordsUK property, UK property investment, expat investors, remote UK property investing, property investing mindset, UK property challenges, UK expat mortgages, building trust property, property risk management, UK portfolio building, real estate mindset, overseas property investing, property investor habits, property investing resilience, UK real estate investing tips

In this episode of The Inquisitor podcast, host Marcus Cauchi interviews Edward Ingham about his journey from traditional, product-focused sales to a more customer-centric approach. The conversation delves into the real-life moments that shaped Edward's shift and the practical impact it has had on his career and well-being. Guest: Edward Ingham, Senior Sales professional (biopharm-bd.com) About Edward: Edward is a dual national British-Spanish salesperson based in Madrid, with 10 years of experience selling into enterprise pharma and startups. He has observed recurring sales themes across different company sizes and has learned significant lessons from his experiences. Key Discussion Points: The Epiphany Moment: Edward realised the need for change about five years into his sales career. This shift occurred when he stopped focusing on the technical aspects of the product and the prospect's role (like CBO or CEO) and instead looked inward, considering how his own actions were affecting the other person, viewing them as human beings. He began to think about how he would feel if someone was doing what he was doing to them. The second part of this transition was spending time to truly understand the prospect's world, recognising that they don't make impulse purchases and need to "sell" internally within their own organisation to get things done. Breaking Point: The old way of selling became unbearable, particularly during lockdown, when facing constant rejection alone in an apartment led to self-doubt. This coincided with him starting to listen to The Inquisitor podcast, which offered a new perspective on questioning people to understand their situation. The sense of rejection was the most difficult part of the old approach. Understanding Buyer Behaviour: Marcus highlights that buyers don't reject the salesperson, proposition, or product itself, but rather the uncertainty and lack of safety associated with the decision. Buyers want to make the right decision effectively and know that a purchase will deliver the intended outcome. Creating false urgency creates distrust. Learning and Improvement: Edward learned from ghosting experiences that prospects are not necessarily "mugging you off," but often have internal issues or priorities that take precedence. The key is to probe and ask tough questions (nicely) to understand the prospect's reality and qualify or disqualify opportunities early. This prevents "bulking up" pipelines with uncertainty, which can negatively impact forecasting up to the board and investors. Becoming an Ally: The moment of realisation that his job was to be the customer's ally, not their accomplice or adversary, came from slowly implementing client-centric approaches and seeing immediate positive results. Switching the tone in emails or meetings led to responses from non-responders, positive reactions, and feeling appreciated in the room. The Power of Client-Centricity: Edward found that adopting a client-centric approach, treating prospects as human beings with emotions, helps overcome imposter syndrome, especially for those without a deep scientific background in technical industries like pharma. This approach serves as a unique differentiator against salespeople who product push. Clients appreciate honesty, like direct answers to questions such as "Who is better, you or your competitor?". Improved Results: A major difference seen is that very little unqualified opportunity enters the pipeline. By asking questions and understanding the client's position and internal readiness, opportunities are typically only added at a later stage (like "submit proposal"). This results in a very high close rate for opportunities that do enter the CRM. This certainty is valuable for communicating upwards within the company. Prospecting for Life: Shifting the mentality from transacting or booking meetings to prospecting for a customer for life changes the entire conversation tone. The focus is on genuinely understanding the other human being and their pressures. Client Reaction and Referrals: When this shift occurs, people actually want to spend time with you and become just as invested in the conversation. The feeling of needing to chase disappears. Edward receives messages directly from prospects on their personal phones. He finds he needs to do less work on accounts because internal people know he isn't difficult to work with and will help them internally. People who were historically bombarded may reach out, demonstrating that less work structured differently leads to inbound interest. Activities Eliminated: Edward no longer wastes hours with "tire kickers" or spends time on "just checking in" follow-up emails. This time is reinvested in self-improvement or sales enablement. The customer-centric approach reduces waffle and uncertainty in pipeline discussions. Doing the Right Thing: A principled approach includes the absolute minimum gesture of honesty, such as advising a prospect that a competitor might offer a better, cheaper, or quicker solution if their request is out of scope. This is uncommon but helps differentiate a salesperson and build long-term memory with the prospect. Impact on Self: Being human-centric makes you a lot happier. You go home feeling like you've helped someone, which is often the antithesis of traditional sales. Done well, sales is about facilitating good decisions and empowering people. Engaging Broadly: Edward aims to engage with around 12 or more people within an account over the medium term, having interactions not solely focused on the sales process. It's important to get in touch with key people (like procurement or legal) before you need something from them. Working with Procurement: Edward learned that engaging with procurement with purely their interests at heart is pivotal. They are trying to save the company money and have specific KPIs; understanding these can help make their life easier and create internal advocates. The Power of Mentorship: A critical move was seeking mentorship from people he had previously interacted with, particularly those he might have "pissed off" as a salesperson, or people in roles like procurement. He crafted concise LinkedIn messages asking for 15 minutes a month of mentorship with "no strings attached" and a promise not to abuse the goodwill. The response rate has been incredibly high (above 90%). This provides invaluable insight into the customer's world, their internal pressures, and the emotional factors influencing decisions. No Need to Discount: Edward learned that discounting feels insincere and is effectively "lying to people". It should be avoided at all costs unless value has been clearly delivered and the prospect understands they need the product. Discounting hurts cash flow, forces more prospecting, and procurement remembers suppliers who are quick to discount. Owning Your Development: Edward advises people who are waiting for company training to stop pointing the finger. It is the individual salesperson's responsibility to train themselves. Finding role models (through podcasts, content, reaching out) and making yourself vulnerable by seeking feedback are key. How You Sell Matters More: Both Edward and Marcus agree that how you show up and how you sell matters more than what you sell. The intent behind the interaction will be remembered, not the technical details of the product. The Real Issue: The fundamental issue in sales is often time and relevance for the prospect at a given point in time, not the product itself. Becoming a Board Director: Edward's recent transition to a board director highlights the value of having frontline sales perspectives on boards, providing insights into market dynamics and customer reactions that senior execs might not have due to being removed from daily sales interactions. Final Challenge: Stop product pitching and focus on the prospect's world, their agendas, and their life. Treat them as human beings, understanding their needs and priorities, not just focusing on your own targets. Recommendations for Further Learning: Books: Demand Side Sales by Bob Moesta, Trust-Based Selling by Charlie Green, The Other Side of Sales by Mark Schenkeus, How to Make Friends and Influence People. Podcasts/Content: We Have a Meeting (WAM guys), Benjamin Dennehy, Jerry Hill. Community: Veblen Community (Callum Lang). Networking: Seek mentors through respectful outreach. Consider Sellers Anonymous. How to Connect: Edward Ingham: edward.ingham@biopharm-bd.com or reach out on LinkedIn. Marcus Cauchi: Get in touch regarding Sellers Anonymous or the Career Pathfinder. The conversation highlights the transformative power of shifting to a truly human-centric and principled approach in sales, leading to increased effectiveness, personal fulfillment, and stronger customer relationships.

How can the right PMS technology reduce training time, improve efficiency, and ease hotel operations?Charlie Green was a founding member of the leadership team at SkyTouch Technology. He recently celebrated his 35th year in hospitality with 25 of those in the hotel technology arena. He is focused on understanding the needs and challenges that hotel operators experience and bringing innovative solutions to the market.Check out the SkyTouch Technology Blog for industry trends and practical tips to help hoteliers grow and sustain their operations.

This episode I am joined by... my dad! The inspiration to start We Lost A Good One came from the fact that I had never once talked to my dad Charlie about what it was like losing his older brother Bryon at such a young age. Well, after two seasons and quite the hiatus, we finally did it! We dusted off my dad's memories and with a box of my Uncle Bryon's papers, letters, schoolwork, pictures and other artifacts between us, had quite the conversation.

Are you a customer experience leader facing roadblocks when trying to get your initiatives approved?   In this episode, Mark delves into the power of trust with Charlie Green, co-author of "The Trusted Advisor," to uncover strategies for breaking through bureaucratic walls and fostering buy-in.   Key discussion points include: The importance of building strong relationships with your leaders and understanding their priorities. Why expediency can backfire and how taking the time to connect with stakeholders can save you time in the long run. The Three Levels of Listening: Learn to listen beyond the facts to uncover the context and emotional meaning behind what others say. The Trust Equation: Discover how credibility, reliability, intimacy, and self-orientation impact your trustworthiness and how to identify areas for improvement. Practical tips for building intimacy and creating a safe space for open communication. The significance of role-modeling trustworthiness as a leader. Tune in to gain valuable insights on cultivating trust, overcoming resistance, and driving meaningful change within your organization.   Bonus: Charlie shares a link to a trust assessment tool that can help you identify opportunities to deepen trustworthiness. Link to TQ Assessment: https://trustsuite.trustedadvisor.com/ Other resources: Building Trust with Key Stakeholders, The Delighted Customers Podcast with Charles H. Green - https://www.empoweredcx.com/podcast/episode/28000408/building-trust-with-key-stakeholders-author-charles-h-green The Trusted Advisor (book) - https://qrcd.org/5RkY The Four Trust Factors (book) - https://qrcd.org/5Rkc The Trust Equation explained - Trust Matters Blog - https://qrcd.org/5Rkn   Meet Charlie: Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates, he is author of Trust-based Selling, and co-author of The Trusted Advisor and the Trusted Advisor Fieldbook.  He has worked with a wide range of industries and functions globally.  Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers.  Charles spent 20 years in management consulting. He majored in philosophy (Columbia), and has an MBA (Harvard).   A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review.   More about Charlie: https://trustedadvisor.com/consultants/charles-h-green  

What if you could preserve the voices and stories of your loved ones for future generations? Join us as we sit down with Charlie Greene, the co-founder of Remento, who shares how the loss of his father and his mother's battle with cancer inspired a revolutionary way to capture family legacies. Through Remento, Charlie has created a tool that transforms the art of storytelling into a lasting family treasure. By turning recorded interviews into tangible keepsake books with QR codes for audio playback, Remento captures the essence of loved ones, ensuring their voices and stories remain accessible and secure. We explore the emotional and technical challenges families face when documenting personal stories, especially during gatherings filled with distractions. Charlie recounts the pivotal shift from an in-person tool to a flexible mobile app, making it easier to record stories anytime, anywhere. We dive into the significance of documenting family history and how Remento offers a seamless solution for preserving these invaluable memories. Tune in to learn how you can start capturing your family's legacy today, and visit Remento's website for more information on their innovative app. Timestamps 00:00:00 - Introduction and Welcome to the Business Legacy Podcast 00:00:09 - Introduction to Charlie Green and Remento 00:00:51 - Personal Inspiration Behind Remento: Loss and Family Memories 00:03:20 - Realization of Importance of Capturing Family Stories 00:05:45 - Initial Challenges in Developing Remento 00:08:51 - Creating Meaningful Family Memories with Technology 00:10:10 - Overcoming Hurdles in Documenting Family Stories 00:13:00 - Emotional Impact of Preserving Loved Ones' Voices 00:14:30 - Ensuring Data Security and Accessibility 00:17:05 - Evolution of Remento: From In-Person to Mobile App 00:18:40 - Challenges Faced During Family Gatherings 00:20:15 - Redesigning the App Based on User Feedback 00:22:00 - The Importance of Legacy and Personal Stories 00:23:45 - Charlie's Vision for Remento and Preserving Legacies 00:25:10 - Where to Find More Information About Remento 00:26:00 - Conclusion and Final Thoughts from Charlie Green 00:27:00 - Closing Remarks and Encouragement to Preserve Family Memories Check out Remento for your self: https://www.remento.co/ Legacy Podcast: For more information about the Legacy Podcast and its co-hosts, visit businesslegacypodcast.com. Leave a Review: If you enjoyed the episode, leave a review and rating on your preferred podcast platform. For more information: Visit businesslegacypodcast.com to access the shownotes and additional resources on the episode.

Happy New Year and welcome back to a new episode of The Win Rate Podcast! Andy is joined by two long-time friends and sales veterans, Charlie Green, Co-Author of the legendary book, 'Trusted Advisor' and Founder of Trusted Advisor Associates, and sales consulting expert and Founder and CEO of Partners in Excellence, Dave Brock. They start off the top, digging into the importance of establishing trust in sales, especially in an era heavily focused on products over customer relationships, and how what is sometimes dismissed as old school, is more important than ever. They discuss the impact of AI, the need for genuine human connections, and the deficiencies in current sales training practices that neglect essential trust-building and communication skills. They also talk about empathy, curiosity, and understanding being the core qualities in fostering effective and trusted sales interactions.Host Andy Paul is the expert on modern B2B selling and author of three best-selling, award-winning sales books, including his latest Sell Without Selling Out. Visit andypaul.com to subscribe to his newsletter for even more strategies and tips to accelerate your win rate.

What if trust is more than a skill—what if it's a way of life? How does real trust shape our relationships and legacy? Jerome Myers and Charlie Green explore the essence of trust and why it matters in business and beyond. Charlie, the author of The Trusted Advisor, breaks down the "Trust Equation" and shares how credibility, reliability, intimacy, and self-orientation can transform connections. Hear why he sold his business without a contract, relying on trust alone, and why some professionals naturally earn trust while others struggle. Join Jerome and Charlie to learn how to build genuine, lasting trust. Listen now for insights you can use in every relationship. [00:00 - 08:08] - Building a Trusted Advisor Trust as Reciprocal: Trust requires risk from both sides The Trust Equation: Credibility, Reliability, Intimacy, Self-Orientation Focus on Others: Self-orientation can hinder trust [08:09 - 15:08] - Exploring Intimacy in Trust Importance of Intimacy: Crucial for trust-building Gender and Trust: Women excel in intimacy scores Trusted Professions: Nurses' top trust rankings [15:09 - 22:16] - Creating and Selling Trusted Advisor Associates Genuine Trustworthiness: Focused on real trust over image Contract-Free Sale: Sold the business based on trust alone Trust-Based Sales: Prioritizing trust over brand [22:17 - 32:08] - Scaling a Trust-Based Business Replicable Model: Built a framework for others to use Transitioning Leadership: From “Charlie Show” to a team-based model Pricing Strategy: Premium for senior expertise [32:09 - 39:14] - Reflections on Trust and Legacy New Ventures: Launching Breaking Good for storytelling Trust in Life: The lasting value of trust Parting Advice: Adaptability and staying true to values Key Quotes: "Ad agencies don't create the most enduring brand—it's built by people who live the values." - Charlie Green "You can have all the credibility in the world, but without true connection, trust falls short." - Jerome Myers Connect with Charlie! Website: https://trustedadvisor.com/ LinkedIn: https://www.linkedin.com/in/charleshgreen/ LEAVE A REVIEW + help someone who wants to expand their business growth by sharing this episode or listening to our previous episodes. Dreamcatchers is a welcoming group focused on personal growth rather than fitting into a specific demographic. It attracts a diverse crowd from various backgrounds and ages, united by the desire to achieve more. Learn more at https://exittoexcellence.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I'm using a very clever AI tool to discuss the article in my blog post, Can You Do What AI Can't?  The original post is here:  https://partnersinexcellenceblog.com/can-you-do-what-ai-cant/   They make one error, they refer to my good friend Charlie Green as Green, Charles H.  Wanted you to know who they are talking about.

BESSIE SMITH New York, February 16, 1923 Downhearted blues, Tain't nobody's business if I do Bessie Smith (vcl) acc by Clarence Williams (p) New York, January 14, 1925 The St. Louis bluesBessie Smith (vcl) acc by Louis Armstrong (cnt) Fred Longshaw (p-1,org-2) New York, May 5-6, 1925 Cake walkin' babies from home, The yellow dog bluesBessie Smith (vcl) acc by Joe Smith (cnt) Charlie Green (tb) Buster Bailey (cl) Coleman Hawkins (ts) Fletcher Henderson (p) Charlie Dixon (bj) Bob Escudero (tu) New York, May 15, 1929 Nobody Knows You When You're Down And OutBessie Smith (vcl) acc by Ed Allen (cnt) Garvin Bushell (as) Greely Walton (ts) Clarence Williams (p) Cyrus St. Continue reading Puro Jazz 27 de agosto, 2024 at PuroJazz.

BESSIE SMITH New York, February 16, 1923 Downhearted blues, Tain't nobody's business if I do Bessie Smith (vcl) acc by Clarence Williams (p) New York, January 14, 1925 The St. Louis bluesBessie Smith (vcl) acc by Louis Armstrong (cnt) Fred Longshaw (p-1,org-2) New York, May 5-6, 1925 Cake walkin' babies from home, The yellow dog bluesBessie Smith (vcl) acc by Joe Smith (cnt) Charlie Green (tb) Buster Bailey (cl) Coleman Hawkins (ts) Fletcher Henderson (p) Charlie Dixon (bj) Bob Escudero (tu) New York, May 15, 1929 Nobody Knows You When You're Down And OutBessie Smith (vcl) acc by Ed Allen (cnt) Garvin Bushell (as) Greely Walton (ts) Clarence Williams (p) Cyrus St. Continue reading Puro Jazz 27 de agosto, 2024 at PuroJazz.

Abide Worship youtube.com/@salvationarmyplexus   Join the conversation: message us or comment via our Discord, Facebook page, instagram, youtube or email us at plexus@salvationarmy.org.uk https://discord.gg/VxbcUwu9MA facebook.com/selahtimetopause instagram.com/plexus.salvationarmy/ youtube.com/@selahtimetopause   Spotify Playlists: https://open.spotify.com/user/31dekmraznme5yl3hvaadt7nmbjy?si=9754d23b4a434d97   If you'd like to donate to our church, please follow the link to our Just Giving page https://justgiving.com/plexus-salvation-army   ---- Music: Clear The Stage - Jimmy Needham Intro Music: Just Breathe by  Bethany Henderson Digitally transmitted under licence: CCL 478026 and 21126816   0:00 - Introduction 0:37 - Theme 0:59 - Who is Charlie Green? 1:31 - Main chat 17:19 - Conclusion 21:27 - Clear The Stage - Song

Welkom bij aflevering 20 van het eerste echte seizoen van Ballet Kroket! We hebben het over alle dingen waarmee je het leven kunt vieren, versieren en verdiepen, kortom over alles op de lijn van ballet tot kroket. De Koks van de Week zijn Daan Faber en Gerson Main van de muzikale podcast / het muzikale luisterboek Smaakspoken, met hen proeven we smaken via muziek. Luister zelf naar Smaakspoken op Spotify: https://open.spotify.com/show/5gXcPgrtqU1QD3T6OX54ri?si=7a399846ddc84821 Host Francien Knorringa las de biografie over Theo van Gogh door Jaap Cohen, De Bolle Gogh. https://www.singeluitgeverijen.nl/querido/boek/de-bolle-gogh/ Host Jannekee Kuijper zag de serie Mr Bates Vs The Post Office en De Vaandeldrager Vijf, beide op NPO Start of NLZiet. https://npo.nl/start/serie/mr-bates-vs-the-post-office en https://npo.nl/start/video/de-vaandeldrager-vijf?at_campaign=npostart_series&at_channel=npostart&at_creation=share-link&at_detail_placement=1:ls08zhkj:2e0fca67da7849f0bb0c0b8c6460048e&at_format=share_button;;0_0&at_general_placement=video||||||de-vaandeldrager-vijf&at_medium=display&at_variant=organic Gids Helena Hilgerdenaar zag alvast het programma Project Dans, vanaf 1 februari 2024 op NPO te zien. https://ntr.nl/Project-Dans/543/detail/Project-Dans/VPWON_1350778 En ze zag dansgroep The Ruggeds in het theater. https://www.theruggeds.com/ Ze liet het nummer The Bus Stop horen van Charlie Green, hier te vinden op YouTube: https://youtu.be/zF-O8yfrBD0?si=FiLyiR63HefZ_4CZ Gids Emma Simmelink ontdekte de gloednieuwe band Hiqpy en liet iets horen van hun optreden dat op YouTube te vinden is: https://www.youtube.com/watch?v=fPRK6pWsEaY Onze adverteerders zijn: Hermit Gin - de lekkerste gin die er is, gemaakt met Oosterscheldewater en nog een trits aan geheime ingrediënten, te koop bij Gall en Gall. www.hermitgin.com Fever Tree Mediterranean Tonic, de lekkerste tonic voor de perfect serve van een gin tonic met Hermit Gin. https://fever-tree.com/nl_NL/products/mediterranean-tonic-water De Kookhaven - te gekke locatie aan de rafelrand van Amsterdam, geschikt voor al uw culinaire uitspattingen, van private dining tot kookworkshop, van vergadering tot culinair feestje. Iedereen viert weleens een feestje dat thuis of op kantoor niet past. Bespreek de mogelijkheden met uitbater Dick Ferwerda. www.kookhaven.nl Don Ostra - oestermannen Arend Bouwmeester (de jonge) en Dick Ferwerda serveren oesters en gin op geheel eigen wijze. Voor luisteraars van Ballet Kroket geldt een 99% glimlachgarantie. www.donostra.nl Lone Poulsen, de kok die uit het noorden kwam en private dinings verzorgt in het teken van de nordic cuisine. Kijk op haar website: www.shecamefromnorth.com Adverteren in Ballet Kroket? Mail alles@balletkroket.nl Ballet Kroket wordt op maandagavond opgenomen in Studio Kookhaven in Amsterdam. Wil je een opname bijwonen? Dan krijg je vooraf aan de opname ook een concert van de Ballet Kroket Huisband o.l.v. Arend Bouwmeester en Mathijs Goené, niet zelden ontvangen zij extra special guests. Mail alles@balletkroket.nl Of kijk op onze insta: https://www.instagram.com/balletkroket/ en stuur ons een DM. www.balletkroket.nl

Summary: (This is Part 2 of 2) In this episode of Misfit's Mindset, award winning podcast host and Founder of Brave, Caleb Parker chats with with Charlie Green, co-CEO of The Office Group (TOG). In this candid conversation, Charlie reflects on the journey of building and scaling TOG, sharing valuable insights into the challenges of maintaining company culture during growth, making tough decisions, and the transformative impact of a strategic deal with Blackstone valuing the company at £500M. As he steps into a new chapter, Charlie also discusses his thoughts on the future of office real estate, emphasising the need for a focus on sustainability, wellness, and creating environments that people want to be in.   Takeaways: • Embracing Change and Preserving Culture: Charlie emphasises the importance of embracing change as a business grows while preserving the core values and culture that define a company. He shares insights into TOG's family-like approach to caring for its employees and the challenge of maintaining authenticity as the company scaled. • Strategic Decision-making: Discussing significant decisions, Charlie acknowledges the inevitability of making mistakes but stresses the importance of forgiveness and learning. He shares a standout example involving a crucial decision with Blackstone, highlighting the complexities and foresight required in such strategic moves. • The Future of Office Real Estate: Offering insights into the evolving landscape, Charlie envisions a shift in the conversation from hybrid working to a more nuanced approach. He emphasises the need for quality, flexibility, and a focus on high-demand central locations. Additionally, he explores the growing importance of sustainability, wellness, and mental health considerations in real estate.   Connect with today's guest  • Charlie Green on LinkedIn • The Office Group Website • The Office Group on LinkedIn   Connect with your host Caleb Parker Caleb's LinkedIn Caleb on X (formerly Twitter) Caleb on Instagram   Sponsors: TSK: Website | Dan Pilling LinkedIn TSK makes workplaces better for fast growing companies by aligning physical places with their purpose and culture to attract the right talent as they grow.   Brave: Website | Instagram Brave is the community for those who dare to innovate. Join today to connect with like-minded innovators, receive invites to events like Misfits Mondays, and gain access to exclusive content, co-working spaces, and our Brave ecosystem to help you grow and inspire new ideas.   Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

Summary: (This is Part 1 of 2) In this episode of Misfit's Mindset, award winning podcast host and Founder of Brave, Caleb Parker chats with with Charlie Green, co-CEO of The Office Group (TOG). They take us on a journey through the evolution of flexible office spaces. From the humble beginnings of a converted pub in Islington to the towering skyline of Chancery House, Charlie shares the unique challenges and triumphs that have shaped TOG's success. Learn how a philosophy shift from corporate norms led to groundbreaking design, customer-focused strategies, and a cultural transformation within the industry. In a candid conversation, Charlie reflects on the company's growth, strategic partnerships, and the crucial role of culture in building a thriving business.   Takeaways: • Authenticity Over Homogeneity: TOG distinguishes itself by individually designing each building, responding authentically to the unique features of architecture, location, and local audience. This approach fosters a genuine connection with customers, setting them apart from competitors. • Cultural Challenges of Co-Leadership: As TOG scaled, one of the significant challenges for Charlie and Ollie was transitioning from a startup mindset with clear roles to managing a C-suite and fostering a cohesive culture. Balancing exceptional talent seeking clarity with the co-CEO model required strategic navigation. • Value Creation Over Money Chasing: Charlie emphasizes the importance of focusing on building value rather than chasing financial milestones. While having a direction of travel is crucial, the journey of creating value may lead to unforeseen opportunities and outcomes.   Connect with today's guest  • Charlie Green on LinkedIn • The Office Group Website • The Office Group on LinkedIn   Connect with your host Caleb Parker: •  Caleb's LinkedIn •  Caleb on X (formerly Twitter) Sponsors: TSK: Website | Dan Pilling LinkedIn TSK makes workplaces better for fast growing companies by aligning physical places with their purpose and culture to attract the right talent as they grow.   Brave: Website | Instagram Brave is the community for those who dare to innovate. Join today to connect with like-minded innovators, receive invites to events like Misfits Mondays, and gain access to exclusive content, co-working spaces, and our Brave ecosystem to help you grow and inspire new ideas.   Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

An unorthodox job offer sends the gang down a rabbit hole through the seediest part of an already very seedy city.   Content Warning: Gunshots(27:29-27:37), fire, gore, sexual noises (7:40-8:04), discussion of human trafficking, discussed and implied animal abuse, implied sexual abuse.   Transcript Link   Written by Henry Galley   Cast in order of appearance- David Ault - The Historian Blythe Renay - Colette Josh Rubino - Telesphore Taqi Nazeer - Eisen Danny Doyle - Dolph Zane Schact - Balek and Leipzig Paul Ron Guan - Rudy Eden - Nixe Additional Voices - Meg Molloy Tuten, Addison Peacock, LadyImperatrix, Charlie Green, ConnFlakes, EJ Smith, Jamie Douglas, Roscoe Braman, Matt Baker, and Joe Cliff Thompson   Socials: Twitter Bluesky  Youtube Patreon Instagram

Sam is joined by Charlie Green as they talk about the song I Thank God. WMSS Playlist 2023   Join the conversation: message us or comment via our Facebook page, instagram, youtube or email us at plexus@salvationarmy.org.uk facebook.com/selahtimetopause instagram.com/plexus.salvationarmy/ youtube.com/@selahtimetopause   If you'd like to donate to our church, please follow the link to our Just Giving page https://justgiving.com/plexus-salvation-army   ---- Music: I Thank God - Maverick City Music and UPPERROOM!  (featuring Dante Bowe, Maryanne J. George, Aaron Moses, and Chuck Butler) Intro Music: Just Breathe by  Bethany Henderson Digitally transmitted under licence: CCL 478026 and 21126816

In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today.    Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling.     He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted.    Topics We Cover in This Episode:  The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation  Showing vulnerability as an expert and how it builds trust The myths around trust  The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset    I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today.    If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor.    Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com   Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com

In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today.    Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling.     He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted.    Topics We Cover in This Episode:  The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation  Showing vulnerability as an expert and how it builds trust The myths around trust  The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset    I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today.    If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor.    Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com   Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com

In this episode of Real Relationships Real Revenue, I sat down with Charlie Green, the author of the first book that really made an impact on me - The Trusted Advisor. There are so many books out there that are all about closing the next deal, and not enough about the relationship aspect. You can have relationships and be proactive, and do it in a way that's a win for everybody, and Charlie is here to dive into that topic and share three big ideas on the topic of trust with us today.    Prior to founding Trusted Advisor Associates in 2001, Charlie spent 20 years in management consulting. He has an MBA from Harvard, and a BA in Philosophy from Columbia, where he also drove a NYC taxi part-time. He is the co-author of The Trusted Advisor, The Trusted Advisor Fieldbook, and author of Trust-based Selling.     He has worked with over 100 clients in industries from law, consulting, and accounting to technology, financial services, and pharmaceuticals, helping individuals and teams to get better at trusting and being trusted.    Topics We Cover in This Episode:  The advantages of focusing on trust in relationships How to take risks while also being trustworthy in business The power of The Trust Equation  Showing vulnerability as an expert and how it builds trust The myths around trust  The emotional or “soft” stuff that will get you the sale What happens when you stop being self-centered and let go of resentment The power of follow-up questions and showing interest during conversations How to keep the goal of helping others at the front of mind during your conversations Why the enemy is not objection, the enemy is disconnection in business agreements Why you should always follow your curiosity The importance of leading with your mindset    I hope you found as much value in this conversation with Charlie as I did! His work has truly impacted the way I do business so I am thrilled that I got the chance to have him on the show. Building trust can really benefit your relationships so I encourage you all to take these tips from Charlie and apply them to your own work today.    If you want to chat with Charlie, feel free to email him at cgreen@trustedadvisor.com and visit his website and learn more about how you can become more trustworthy in your relationships. I also highly recommend you check out his book The Trusted Advisor.    Resources Mentioned: Check out the Klask Game: https://www.klaskgame.com   Get in touch with Charlie: cgreen@trustedadvisor.com Visit Charlie's website: https://trustedadvisor.com

The "pre-Louis" band . . records done before Louis Armstrong joined the Roseland Ballroom orchestra led by Fletcher Henderson . .this group was still a force to be reckoned with in Harlem music circles . . featuring Elmer Chambers, Howard Scott, Teddy Nixon, Don Redman, Charlie Dixon, Billy Fowler, Ralph Escudero, Kaiser Marshall and Allie Ross, these records also have the first recorded solos of Charlie Green and Coleman Hawkins. --- Support this podcast: https://podcasters.spotify.com/pod/show/john-clark49/support

Joining us on The Clever Investor Show today is Mark Hansen Established as a cultural icon in 1990, Mark and his business partner Jack Canfield created what Time magazine called, "the publishing phenomenon of the decade," with over 110 million Chicken Soup for the Soul books sold worldwide - one of the most successful publishing franchises of all time. Internationally known keynote speaker and personality With his one-of-a-kind technique and masterful authority of his work, time and again he receives high accolades from his audiences as one of the most dynamic and compelling speakers of our time. Having spoken in more than 60 countries, Mark has shared his message of opportunity and action and created a powerful transformation in thousands of organizations and millions of individuals worldwide. In this podcast episode, Mark and Crystal share their insights on personal growth in various areas such as business, real estate, and philanthropy. Their book, "The Book of Asking," is also discussed as a tool for improving one's questioning skills, starting with overcoming self-doubt. Mark emphasizes the importance of mindset and product innovation to keep customers engaged. The concept of the S-curve in business is also touched upon. The couple encourages listeners to build the habit of asking questions, including questioning the existence of a creator. They also advocate for making money and giving back to society, while discussing the negative impact of social media and promoting forgiveness, and moving on from disagreements --- HIGHLIGHTS: Mark and Crystal highlight growth in business, real estate, and philanthropy, and stress the power of asking questions for exponential growth. "The Book of Asking" offers tools for asking better questions, featuring inspiring stories from 21 people who made a difference in the world through their asking journey, starting with a lack of self-worth. Mark highlights the significance of changing one's mindset, creating new products to engage customers, and the S-curve concept in business. They advocate for ending poverty through entrepreneurship and education, citing the example of Dr. Muhammad Yunus' success Mark and Crystal emphasizes the importance of sales and writing skills, making money, and giving back to society while encouraging forgiveness and inspiring new entrepreneurs. --- SOCIAL MEDIA: Website URL: https://www.markvictorhansen.com. Mark Victor Hansen IG

Are you feeling festive yet? If not, then you will be by the end of this episode. Before Kevin Larsson talks us through his sparkling piece ‘A Christmas overture', host of Fully Scored, Matthew Frost, interviews singing sensation Charlie Green. Charlie rose to international fame at 10 years of age, finishing runner up in ITV's ‘Britain's got talent'. Charlie talks about his life, his faith and his love of SA banding, as well as tackling the important issue of what his ideal Christmas dinner plate would look like! Five YP Band members from Birmingham Citadel feature on ‘Arid Island Album', before Charlie returns to find out if he's as good at niche SA-band-related quizzes as he is at singing.Hosted by Matthew FrostProduced by Simon Gash Published by Music Editorial Audio extracts used with permission of SP&S Hosted on Acast. See acast.com/privacy for more information.

This Episode we interview Andrea Bendfeld, Sean Apperson, Charlie Green about their take on being a Gym Owner. Welcome to the Gym Lords Podcast, where we talk with successful gym owners to hear what they're doing that is working RIGHT NOW, and to hear lessons and failures they've learned along the way. We would love to share your story! If you'd like to be featured on the podcast, fill out the form on the link below. https://gymlaunchsecrets.com/podcast

Trust.Isn't that one of those soft, touchy-feely words?In today's word of digital transformation, isn't people skills so...yesterday?From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders?My guest on this episode of the Delighted Customers Podcast, Charlie Green, knows a thing or two about building trust - he should, he wrote the book on it. Here are just a few of the benefits that trusted advisors enjoy.  CX Leaders can expect their key stakeholders will:1. Reach for your advise2. Be inclined to accept and act on your recommendations3. Bring you in on more advanced, complex, strategic issues4. Share more information that helps you help themCharles H. GreenCharles H. Green is an author, speaker and world expert ontrust-based relationships and sales in complex businesses.Founder and CEO of Trusted Advisor Associates, he isauthor of Trust-based Selling, and co-author of The TrustedAdvisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally.Charles works with complex organizations to improve trust in sales,internal trust between organizations, and trusted advisor relationshipswith external clients and customers.Charles spent 20 years in management consulting. He majored inphilosophy (Columbia), and has an MBA (Harvard).A widely sought-after speaker, he has published articles in HarvardBusiness Review, Directorship Magazine, Management ConsultingNews, CPA Journal, American Lawyer, InvestmentsContact me if: You have feedback you'd like to share about the podcast You would like to be a guest on the show You would like to book me on your show Email me at mark@empoweredcx.com

This Episode we interview Andrea Bendfeld, Sean Apperson, Charlie Green about their take on being a Gym Owner. Welcome to the Gym Lords Podcast, where we talk with successful gym owners to hear what they're doing that is working RIGHT NOW, and to hear lessons and failures they've learned along the way. We would love to share your story! If you'd like to be featured on the podcast, fill out the form on the link below. https://gymlaunchsecrets.com/podcast

Chris Crowley tells us why he's a big supporter of Denise Nystrom for Lee County School Board.  Charlie Green details the confusion about the referendum to elect the School Superintendent. Steve and Ed analyze the town council debate and budget public hearing.

In this episode, we have Charlie Green , Joint Founder and Co-CEO of The Office Group.  Bernie speaks with Charlie about the origins of The Office Group and how it has evolved since then. The Office Group's journey began in 2003, when co-founders Olly Olsen and Charlie Green opened their first building on City Road in London, motivated by a desire to improve the way people work. And how they had to reimagine and shape the world of work for the future, ultimately creating flexible and individually-designed Work Spaces where both people and businesses thrive.

Trust.Isn't that one of those soft, touchy-feely words?In today's word of digital transformation, isn't people skills so...yesterday?From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders?My guest on this episode of the Delighted Customers Podcast, Charlie Green, knows a thing or two about building trust - he should, he wrote the book on it. Here are just a few of the benefits that trusted advisors enjoy.  CX Leaders can expect their key stakeholders will:1. Reach for your advise2. Be inclined to accept and act on your recommendations3. Bring you in on more advanced, complex, strategic issues4. Share more information that helps you help themCharles H. Green Charles H. Green is an author, speaker and world expert ontrust-based relationships and sales in complex businesses.Founder and CEO of Trusted Advisor Associates, he isauthor of Trust-based Selling, and co-author of The TrustedAdvisor and the Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally.Charles works with complex organizations to improve trust in sales,internal trust between organizations, and trusted advisor relationshipswith external clients and customers.Charles spent 20 years in management consulting. He majored inphilosophy (Columbia), and has an MBA (Harvard).A widely sought-after speaker, he has published articles in HarvardBusiness Review, Directorship Magazine, Management ConsultingNews, CPA Journal, American Lawyer, Investments

Welcome back to Eyes & Teeth Charlie Green As a singer Charlie has grown up around variety all his life since the age of 3 on cruise ships and then he was discovered on a TV Variety show as a little crooner, Simon Cowell become an instant fan, and then Charlie was rediscovered by none other than one of the Worlds most famous Child Entertainers Jimmy Osmond. You can't get more variety than an Osmond, from the world of American television and The Andy Williams Xmas Show. Now Jimmy saw something in Charlie so much so he took him under his wing and took him to America where Charlie toured the States and the World in the Moon River & Me show.I saw Charlie as more of a little brother after Jimmy Osmond signed me up to his Andy Williams Xmas Show and Moon River Tours and we enjoyed touring The States, working Branson Missouri and The Niagara Falls Casino in Canada together, they were some of the greatest moments of my careerWelcome to Eyes & Teeth the fantastic talents of Charlie Green

"Everybody is affected, every single employer is thinking about how they use the office": Charlie Green, co-founder & co-CEO of The Office Group (TOG) speaks to Justin Griffiths about how the pandemic has reshaped how and where we work. The office is far from dead - it is alive and kicking, just not as we used to know it!Follow us on Twitter and LinkedIn.

Levelling Up Secretary, Michael Gove, has unveiled the government's new “Homes for Ukraine” refugee scheme. Adam is joined by the BBC's Mark Easton and prospective host, hotel manager Charlie Green to chew over how it will work. We ask the UK's Permanent Representative to the United Nations, Dame Barbara Woodward, what it's like facing the Russians at the Security Council and what role China has to play in the Ukraine conflict. And with food prices predicted to rise by 15% this year, we officially launch Newscast's basket of goods. Today's Newscast was made by Tim Walklate, with John Murphy and Ben Cooper. The studio directors were Gareth Jones and Emma Crowe. The assistant editor was Sam Bonham.

On this very special episode of The Dark Rooms Podcast season two, we are thrilled to welcome Charlie Green, better known as CG5, an inspiring singer/songwriter and YouTuber with over 3 million subscribers. We talk about how he produces his music and how he first got into the indie horror with FNAF, as well as a discussion on his huge past of making music with others and his potential projects for the near future!

Just who is Charlie Green? He is a YouTuber and he has MILLIONS of subscribers. Can someone make a living out of just being on YouTube? We will let you decide. CG5 is more than just an artist. More than a musician. More than a songwriter, a collaborator or a producer. CG5 is all of this...and more. PopUp Radio is proud to introduce you to American phenom...Charlie Green.

Cross-selling is the most misunderstood approach to revenue generation. Charlie Green shares why it's so important for professional services firms to get cross-selling right—and how to do so. The post How to Get Cross-selling Right with Charlie Green appeared first on Rattle and Pedal.

Cross-selling remains the most misunderstood approach to revenue generation. In this replay, Charlie Green shares why it's crucial for professional services firms to get cross-selling right and offers timeless insights on how to achieve this. The post REPLAY: How to Get Cross-selling Right with Charlie Green appeared first on Rattle and Pedal.

Cross-selling is the most misunderstood approach to revenue generation. Charlie Green shares why it's so important for professional services firms to get cross-selling right—and how to do so. The post How to Get Cross-selling Right with Charlie Green appeared first on Rattle and Pedal.

Charlie Green, co-founder of The Office Group sat down with Blackstock Consulting's Andrew Teacher in the latest episode of our BossCast series to discuss the future of the work, why sustainability is at the core of its strategy and why he wants to be everyone's flexible friend.

Do you want your clients and prospects to see you as a trusted advisor? Charlie Green, author of Trust-Based Selling and co-author of Trusted Advisor shares how we can build trust with prospects and clients. He shares the trust equation and coaches us on the key areas of focus to build trust. We also explore the difference between the trustor and the trustee, allowing us to understand where trust issues can be found and solved. Would you like to be a part of a community of like-hearted sales professionals? Learn more about the Selling From the Heart INSIDERS Group at www.sellingfromtheheart.net/insiders.

Have It Ready - Fletcher Henderson's Dixie Stompers recordings. Done from 1925-1928, these were a parallel recording band to the full Henderson group . .featuring a smaller band using mostly stock arrangements but with great jazz . . Joe Smith, Tommy Ladnier, Rex Stewart,Bobby Stark, Charlie Green, Jimmy Harrison, Buster Bailey, Don Redman, Coleman Hawkins, Charlie Dixon, Ralph Escudero, June Cole and Kaiser Marshall --- Support this podcast: https://anchor.fm/john-clark49/support

"If we insist on being buttoned up, polished professionals, that gets us a certain distance in our business lives. But showing up as a human being and being willing to relate to our clients and our colleagues as human beings, not just as professionals, gets us 10 times further.” - Andrea Howe Strong connections build trust Andrea Howe kicks conventional business to the curb and transforms how people work together. Augmenting our talk with Charlie Green in episode 36, Andrea helps us take a deep dive into the foundations of trust for us to accomplish this.   Building trust can feel risky. It requires shedding protective mechanisms to reveal vulnerability and, as a result, make human connections. In the workplace this often spurs fear. After all, it can be a tough balancing act to appear competent and set professional boundaries while also taking opportunities to let our guard down and reveal ourselves. Fear also inhibits true connection because it magnifies self-orientation. We can’t truly be there for others if we allow our own fear to take hold and guide our interactions.   As you’ll discover, these 3 elements are interwoven, but when they’re examined, you can see how an awareness of them helps a novel way of working and thriving unfold. Face fear [14:37] “Human beings, professionals, struggle with fear…[sometimes] it’s a subtle, insidious force that has us suddenly doing or saying things that maybe aren't the optimal from a trust-building standpoint. But it's pervasive, and I think it's critical for us to attend to…we’ve got to shine some light on it, normalize it, practice ways to manage it and mitigate it, and therefore be able to show up not only more powerfully in a more grounded and centered way, but also more courageously.” [28:01] “So think about it, when we're in a fear-based place, even if it's subtle, the ability to really tune in to another human being is compromised.” Intimacy builds a safe haven [31:16] “In looking at the data we've collected over more than a decade now, those with the highest intimacy scores tend to also have the highest trustworthiness scores… “If there isn't safety in a relationship…if you're my client, what's the likelihood that you're going to disclose to me or even be willing to explore with me the real issues? What really needs to be attended to? What you're really concerned about are what your fears are.” Generosity: The antidote to fear [39:51] “Be willing to give stuff away. Give away ideas. Give things away. And that doesn't mean not valuing your services [or] charging appropriately for your services. But one of the best ways for people to have an experience of who you are is to get a little taste of it. So why not be willing to invest, give them a little demo…a way of getting to know you, who you are, and what you're capable of.” Resources: Linked In: https://www.linkedin.com/in/andrea-howe-she-her-22a105/ Trusted Advisor Associates: https://trustedadvisor.com/ The Get Real Project: https://thegetrealproject.com/ (Upcoming Webinar): https://trustedadvisor.com/webinars The Trusted Advisor Fieldbook: https://trustedadvisor.com/books/the-trusted-advisor-fieldbook Episode 36: A Way of Being for Sustainable Sales Success:  Focus on Trust, Courage, Intimacy: https://rise-leaders.com/podcast/?ppplayer=2166354b3000fc311ad1272907939efb&ppepisode=abad7dfecb82a6462b25f83e0101fc4d Trust Equation Guide: https://rise-leaders.com/trust-equation-guide-2/    To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe To discuss executive coaching, leadership development program design, and workshop facilitation, please visit: https://rise-leaders.com/contact-info/

The Doc invites Charlie Greene from the fantastic band Betcha on the show! The two talk about growing up in Bowling Greene, starting Betcha in college, the best sushi in Germantown in Nashville, putting out an EP during a pandemic and much much more! Listen now! Monologue (GOAT's Birthday): 0:26 Ripped from the Headlines: 12:52 Betcha - Swim Naked: 34:52 Miscellaneous File: 41:29 Shoutouts: 43:15 Leftover Headline: 45:46 Birthday Suit 2: 53:33 Charlie Green Interview: 57:45 Betcha - July: 1:32:00 Shoe and Tell: 1:38:00 Birthday Suit 3: 1:40:19

Are you a fan of aviation? How about aerial stunts? The colors Blue and Yellow? Then do we have the show for you! This week Christian and Regan sit down with boat captain Charlie Green to discuss the affect and influence of the Navy's aerial stunt team, The Blue Angels. Listen as all three discuss what it means to grow up in the home of the famous planes, and how a love of aviation has influenced them all!

In this episode of the Metrics that Measure Up podcast we are joined by Paul Melchiorre and Mark Petruzzi - authors of Selling the Cloud.Paul has over 30 years of experience in enterprise sales leadership, at leading companies including Anaplan, Ariba, and SAP, and now in Private Equity. Mark brings over 30 years of experience in strategic consulting firms including Deloitte, N3, Accenture and operating roles at Oracle, and Ultimate Software.GRIT was the first topic we covered as a required attribute for every enterprise sales professional. Paul shared some of his best tips to identify grit during the interview process. Mark added the importance of passion as a critical component of the "WHY" behind grit.We also discuss "process versus playbook", and why flexibility differentiates good versus great in the SaaS industry. Paul shares why he believes that no one sales methodology is that much better than another and that the primary benefit is the standardization of language while also maintaining the flexibility to embrace the reality of each company.Playbooks that work at a large, established entity like Salesforce is most likely at a < $10M company without the same brand name recognition....flexibility is key.My favorite topic was discussing why "Discovery" is the most important phase of the sales process. Being able to ask meaningful questions, listen to the answers, and learning everything possible about why the buyer will really buy by putting yourself in their shoes...and it's not about your product's feature/function.Next, we discuss "3 Level Listening", which includes gathering data, identifying what is meaningful to the buyer, as an individual first before their company, and then applying it to your efforts. Mark shared how Charlie Green and his trusted advisor approach highlights the need to control your own ego, be present in listening, and focusing on truly understanding what the buyer is saying - active listening + thinking aloud.Paul then shares why "balance" of performance across the entire sales organization is so critical to building a high-performance organization. Balance was defined as having at least 70%+ of sales reps hitting quota.Finally, Mark shares the lessons he learned from Hollywood and why storytelling is so important to being a top-performing enterprise sales professional - especially customer stories!

Welcome to the second episode of the second INNTW Podcast series! ‘If Not Now Then When?' is a platform that aims to uplift creatives, resulting in our audience believing that their aspirations are attainable. This is achieved through podcasts, events and creative content. I'm excited to announce that the second guest for this series is the hugely successful, Charlie Green, who is the Co-Founder of The Office Group. The Office Group provides over 50 design-led workspaces across the UK and Germany. Charlie and Olly have spent the past 17 years creating a business that is focused on design and it was amazing to hear more about the business side. It was incredible to hear how much time, effort and hard graft goes into building such a vast business. Often, we see the finished result and we can be fooled into thinking it's been easy - especially in this Instagram world! I appreciate it so much that he took the time to explain how his business came to be. www.theofficegroup.com | @theofficegroup www.inntw.co.uk | @ifnotnowthen_when | #INNTWstories This series is fully sponsored by Minotti London.

In this episode, Jacob interviews his friend Charlie Green also known as CG5. Charlie shares advice, what his process is like when making music & what he misses doing. --- Send in a voice message: https://anchor.fm/podingit/message Support this podcast: https://anchor.fm/podingit/support

Are Trump's troops really coming to Chicago? Dennis is back from downstate and ready to talk ALL THINGS Mike Madigan and COMED and our Chicago Reader colleague Maya Dukmasova joins us to talk her latest piece on the conviction of Charlie Green in 1985https://www.chicagoreader.com/chicago/charles-green-police-misconduct-records/Content?oid=81510322

Charlie Green, one of the top experts in the world on trust, co-author of the classic book, ”The Trusted Advisor”, and I try to clear up the confusion surrounding trust in today’s sales world. Listen in as we talk about how trust building is different in the virtual age and why it’s harder than building trust in person. Plus, we get into how much trust you really need to close an opportunity. _ Register for our free virtual summit SELLING FORWARD (June 9-10) at summit.ringdna.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I interview Ashely Radcliffe, death dula about her sacred adventure and what her sacred work is like. TW: we discuss difficult topics like death, loss, grief, healing, sexual assault, sexual abuse, dance, suicide and being present for difficult experiences. Below are links mentioned in the episode. National Suicide Prevention Lifeline1-800-273-8255https://suicidepreventionlifeline.org/https://www.betterhelp.com/advice/therapy/get-free-online-therapy-should-you-use-free-counseling/ashleyradcliffedd@gmail.comhttps://www.facebook.com/spiritualmovementshttps://www.poetryfoundation.org/poems/55519/my-god-its-full-of-starsOutro song: Death Sting Me Blues by Sarah Martin recorded in 1928Sara Martin (vcl) acc by King Oliver (cnt) or Ed Anderson (cnt) poss Charlie Green (tb) Arville Harris (cl) Clarence Williams (p) Cyrus St. Clair (tu) Courtesy of JazzOnline.

The records Louis Armstrong made with Maggie Jones in 1924 were ones he singled out as favorites of his later in his life. Here she is featured on four numbers with him (including the very special "Does Anyone Here Want to Try My Cabbage?") one with Charlie Green, and several with Fletcher Henderson units, members of the Original Indiana Five, and an Elmer Snowden group. --- Support this podcast: https://anchor.fm/john-clark49/support

In this first episode of 2020, Andy Miles of Realla sits down with Charlie Green of The Office Group. Hear about the growth of TOG over the last 17 years, including milestones in their journey like bringing onboard new investors. Charlie discusses how the flexible space market changed during this time, from a relative niche, to a hot and growing sector. Hear his views on WeWork, on working with Blackstone and Lloyd Dorfman, his philosophy on building design and service, and much more. Time stamps: [00:00:27] Charlie Green about himself [00:01:35] The beginnings of TOG [00:02:42] The state of the serviced office market [00:13:10] TOG's partnership with Lloyd Dorfman of Travelex [00:18:27] Key factors in building flexible space businesses [00:21:12] About WeWork [00:29:11] TOG acquisition by Blackstone [00:35:13] TOG in 5 years’ time [00:39:57] The future role of commercial property agents in leasing [00:42:00] PropTech startups [00:46:16] Technology - build it or buy it?

If you ask anyone how they feel about trust, you won't find anyone who is against it.  Despite that becoming trusted and trusting others can be one of the hardest things to accomplish.  Trust can not be measured on a chart or calculated in any ROI. In this episode, we discuss building trust with clients, partners, and your audience. Charlie Green is the Founder and CEO of Trusted Advisor Associates and as the author of The Trusted Advisor, he is well versed in the topic.  He talks to us about going from product-centric to client-centric and the many benefits of having a client that trusts you. Jack Daly is the author of The Sales Playbook and leading speaker and trainer with more than 30 years of experience.  Jack explains why you need to be passionate and get your ego out of the way.  Plus we discuss the doors that open when you are able to build a trustworthy reputation with industry associations. Peter Shankman is the author of Faster Than Normal and living proof that having ADHD can be a blessing.  You just have to learn to use your faster brain.  Peter explains why we have to get into the heads of our audience and understand what they want.  Then we can use that information to give them what they want and need, only then do we earn the privilege of our audience.   If you want your audience to trust you, you'll need content that connects with them in an authentic and meaningful way.  Check out this short video on content to Enlighten, Inspire, and Guide your audience!

Charlie is the founder of The Office Group.

Already accounting for 6% of London office space, flexible offices could double their share in the next few years. The growth of The Office Group has been as impressive. And it too has ambitions to grow – at home and overseas. Co-founder Charlie Green tells Damian Wild where the business is heading next and what that IPO could mean for the sector.

Meet Charlie Green of The Office Group, and Julian de Metz of dMFK Architects. Hear about the dynamic growth of "TOG" and how dMFK have designed buildings for the company. Charlie is Co-CEO of The Office Group (TOG), which he founded in 2003 with Co-CEO Olly Olsen. Charlie started his career in commercial agency, qualifying as a Chartered Surveyor at Colliers International. He then left to join property company MWB Group Plc, working on office developments and their serviced office subsidiary. In late 2003, Charlie and Olly had a shared vision to challenge the traditional serviced office market with a design led offering that addressed the changes that were emerging in how people were working. Charlie is responsible for the growth and real estate side of the business, identifying and acquiring new buildings and leading the delivery of the schemes. Charlie and Olly continue to work closely together to ensure that the individuality and design, both form and function, remains paramount to the success of each building. The culture, direction and strategy of the business is very much driven by the combination of both Olly and Charlie and their shared vision for TOG, the product and it’s ambitions to change the way we are all working. Julian de Metz is the founding director of London based architects and interior designers, dMFK Architects. He started dMFK in 2000 and has grown the practice to 30 architects. Julian has a particular interest in creating buildings that engage with their users, making them intuitive and approachable. DMFK are an established, award winning architectural practice creating gritty, soulful work in constrained and challenging settings. Working across a diverse range of sectors including offices, residential, heritage and community, they design commercial schemes with a strong sense of community, and community schemes that understand commercial reality. DMFK designed the first building for The Office Group, and have grown with them as a repeat client, helping them evolve their flexible workspace product. In 2019 they are delivering 3 large and ground breaking projects for TOG in Kings Cross, Canary Wharf and Frankfurt having now designed 8 buildings for them.

Charlie is Co-CEO of The Office Group (TOG), which he founded in 2003 with Co-CEO Olly Olsen.

The Small Business Sessions from Enterprise Nation is back and powered by Xero. Every week Enterprise Nation founder Emma Jones speaks to entrepreneurs and experts about starting and growing a successful business. Charlie Green and Olly Olsen worked for serviced office properties but recognised that the industry needed a modern shake-up. That change is now The Office Group, which has over 15,000 members working across 33 buildings, 31 of which are in London, with six more due to open next year. In this podcast, Charlie and Olly discuss how community has always been at the heart of the business, their tips for running a business with a friend and why they decided to sell the company for £500m. To find out more about the Small Business Sessions, go to www.enterprisenation.com/podcastThis podcast was recorded and edited by audio and podcast production service, Podraffi.

Learn the importance of investing in your communities with Charlie Green, Social Capitalist, and Troy Bancroft, President and CEO of AgroLiquid, in an interview with Phil Zeller, President and CEO of Dale Carnegie - Michigan. Find out how to handle rumors at the office on “Ask Phil,” and hear what Patten is doing to empower women through their fashion products.

Learn the importance of investing in your communities with Charlie Green, Social Capitalist, and Troy Bancroft, President and CEO of AgroLiquid, in an interview with Phil Zeller, President and CEO of Dale Carnegie - Michigan. Find out how to handle rumors at the office on “Ask Phil,” and hear what Patten is doing to empower women through their fashion products.

Charlie Green is a speaker, consultant and the author of The Trusted Advisor.  Charlie and I talk about trust in network connections, curious members of his support network, the network of trusted advisors and more. 

Charlie Green - Jazz Shapers Encore with Mishcon de Reya

Sales, Relationships, Trust, Business, Leadership Summary   I often define selling as simply discovering what the OTHER person wants, needs, or desires, and helping them to get it. While this is certainly true as far as selling a product or service, it covers SO much more. We'll take a VERY special look at that in our first segment. And later, Anthony Iannarino will move from Alice Cooper fan to sharing with us wisdom from his fantastic new book titled, The Only Sales Guide You'll Ever Need. That and more on today's show. Bob's Thought of the Day   You'll discover:   A very unique story of a personal experience Anthony had with rock legend, Alice Cooper. How Alice sells the show but also provides the “customer experience” as well as any sales professional. Alice's example of leadership by personally engaging with his fans.   Interview with Anthony Iannarino   You'll discover:   Why the first step to sales success is believing in yourself and your power to make a difference. Anthony's reflections on a “dream client”--who they are, how to spot one, and why you should invest your time winning them over. Why caring for others is a huge competitive advantage, and how it results in trust. A helpful “equation” from sales authority Charlie Green that illustrates the value of trust in the sales process. Why the only thing you truly sell is outcomes, how to “own” your outcomes, and how to leverage this outcomes-based sales approach for your business. How to manage customers who ask for a discount or a “deal.” Click to Tweet   Sales isn't situational, it's individual. @iannarino Trust = [Credibility x Reliability x Intimacy] / Self-Orientation via @charleshgreen @iannarino You not only SELL the outcomes … you OWN the outcomes. @iannarino   Interview Links   Iannarino.comTheSalesBlog.comThe Only Sales Guide You'll Ever Need by Anthony IannarinoFollow Anthony Iannarino on Twitter Resources   Sell The Go-Giver Way Webinar GoGiverSalesAcademy.com The Go-Giver Leader TheGoGiver.com GoGiverSpeaker.com Burg.com How to Post a Review

Charles Green. Chas to his family, 'cook' to his colleagues. A young baker whose sense of adventure drew him to a career cooking on the sea. You may never have heard of Charles, but you certainly will have heard of an expedition on which he played a crucial role... Charles was cook for the crew of the 1914 Trans-Antarctic Expedition led by Sir Ernest Shackleton. A disastrous expedition which ended up lasting for more than two years. The men were forced to camp on moving ice flows, and eventually a remote Antarctic beach on Elephant Island. But against all odds, every man on Shackleton's ship The Endurance survived. In August 1916, the men were rescued. They were on the edge of starvation. During their time on the ice, Charlie Green cooked tirelessly using his creative flair to concoct meals out of exceptionally meagre means. His food kept the men alive. He went back to the Antarctic with Shackleton on the expedition which would be Shackleton's last. But then, despite living until the 1970s, he faded into obscurity. Known only for slide shows that he gave locally with the well-known images of the expedition. One hundred years on, another Antarctic chef Gerard Baker, uncovers the extraordinary life led by Charles Green and his version of two years cooking for the men of the Endurance. One of the greatest survival stories of all time. Presented by Gerard Baker and Sheila Dillon Produced by Clare Salisbury.

The best time to prepare for your post-service career is before you leave the military. On this episode of the Dog Tag, our host, Matt Elledge, talks with Charlie Green, Director of Human Resources on Fort Hood, about the Soldier for Life-Transition Assistance Program and the Army Career Skills Program. Both programs were initiated under the Veterans Opportunity to Work (VOW) Act to help the men and women who served our nation find success in today's highly competitive job market. The Dog Tag® is brought to you by the Texas Veterans Land Board and the Texas Veterans Commission. Find more episodes at medium.com/the-dog-tag. If you have questions about this topic, or suggestions for other podcast topics, call 1–800–252-VETS or email vlbinfo@glo.texas.gov. Visit TexasVeterans.com to find out more about your benefits!

Happy Thanksgiving!! Most importantly, happy Thanksgiving to you and yours. Here at the Relentless Health Value podcast, we are grateful to you for listening. 5 Takeaways from the NYeC Digital Health Conference 2014 ACA's payment reform means the business model for HC needs to adapt.Ezekiel Emanuel: "If we really want the digital medicine of the future, we're going to have push hard on payment reform for it."Eric Topol: Need to move to capitation, bundled payments, two-side riskJacob Reider: "Sharing risk provides incentive to share health information ~ new business models will promote interoperability" Technology enables personalized medicine at scale — and personalized medicine is a must-have for successful population health. personalized medicine for treatment decisions.Every hospital should be able #genesequence suspected #infections instead of wait 3 days for culture results. @EricTopol   Personalized medicine of the pillClose to 55% of drugs prescribed are ineffective for the patients they are prescribed for, per @gnshealthcare  Personalized patient engagement"There's got to be a better way" than just "take a pill that will solve all your problems” - Sky Christopherson an olympic cyclist & coach who demonstrated by using data, not drugs to break world records and win olympicsBecause most health decisions happen between visits. whether a drug works or not depends on whether the patient takes it, and that is a decision solely in the patients hands. Technology demands an Uber-Doctor - a new kind of doctor.The job of the physician is changing due to manifold external pressures: Pressures transforming the role of the physician. Shown by Eric Topol. Docs be less involved in diagnosis. there are plenty of scans, labs, imaging so patients will be able to self-monitor and technology might read their results at a grand scale. Sharing and collaborating requires trust and shared priorities.Trust someone won't abuse private info. How do you remove the business interests that are barriers to sharing data - David Liss How do you create trust? Listen to last week's podcast with Charlie Green from Trusted Advisors: http://relentlesshealthvalue.com/21/ The decentralization of healthcare providers and re-centralization around the patient.We need an internet of You. The patient is the only common entity between healthcare sites. "Internet of You" will require a customizable, interoperable platform that connects Internet-enabled devices. Care no longer in the locus of the hospital. no longer centralized. care all over the place. in the home. via telemedicine.

  Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates, he is author of Trust-based Selling, and co-author of The Trusted Advisor and the just-released Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally. Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers. Charles spent 20 years in management consulting. He majored in philosophy (Columbia), and has an MBA (Harvard). A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review, and is a contributing editor at RainToday.com. Email: cgreen@trustedadvisor.comWebsite: http://www.trustedadvisor.com 00:00 Who is Charlie Green? A brief background on his career.00:40 He's written three books, including The Trusted Advisor.1:20 “Vertical's not where it's happening anymore--it's horizontal.”2:50 “No outcomes, no income.”4:10 Trust operates at two different levels: institutional and interpersonal; the latter of the which is the stronger of the two bonds.5:30 What does a trust relationship look like?6:00 How to get people to trust you: Charlie's equation: (Credibility + Reliability + Intimacy)/ Self-Orientation.8:00 Nurses are the number one most trusted profession.8:45 “Women, on average, are more trusted than men.”9:09 “The biggest driver of trust is whether or not we feel comfortable sharing about ourselves with another person.”10:00 Charlie explains Credibility, Intimacy, and Reliability.12:50 Under-promise and over-deliver is not a good thing--you are essentially telling people that you are unreliable when you do this. It is better to make a series of small promises and come through on all of them.14:45 Things that add up to a “reliability gap.”16:00 Charlie explains Self-Orientation.21:05 “I urge people to trust their gut.”23:30 Four trust principles that can help you earn your clients trust and come off as more trustworthy from first impressions onward.30:00 Charlie's words of wisdom for rebuilding lost trust.32:40 “You don't close a sale, you open up a relationship.”33:20 Charlie addresses the looming question: Do we increase our sales the more we push our product?35:00 You get better numbers long-term by focusing on the client, not pushing the product.37:15 “It's less about what they say, and much more about what they do.”38:15 “Walk the talk.”38:30 “If we want to improve our trust, we need to take a long hard look at ourselves.”39:20 Remember: Listen with a sense of curiosity and respect to affirm the other person. This drives reciprocal behavior in other people and will improve trust in your business relationships and relationships with others in general.41:00 Charlie can be reached at his website: trustedadvisor.com or at his email: cgreen@trustedadvisor.com

This week my guest is Charlie Green who is the co-author of The Trusted Advisor and author of Trust-Based Selling. He's a world leading authority on the subject of trust and in this episode we explore trust in the workplace, trust in our personal lives and everything in between. Definitely a must listen to episode!   (Music by Ronald Jenkees)

David and Scot know all about talking bollocks week after week, yet they don't have much empathy for gaffe-prone Charlie Green. There's a look back at the Queen's Park game as well as an in-depth look at league reconstruction. There's also advice on post-coital manners, the best currency to get a ref onside and the all-new acronym competition. It's just packed! Produced by Paul Myers and Mike Leigh A Playback Media Production iPhone App - http://bit.ly/STAUNCH WH Bet - http://bit.ly/WH25RANG

      Topic: Trusted? The 4 Pillars of Trust–Building Trust at Work (Workshifting blog) 6m video of Chris Brogan interviewing Charlie Green plus a blog post summarizing the 4 pillars of trust Chris Brogan is doing a series of 3 interviews/articles on building trust at work.  Previous post is Leadership Isn’t About Control–Building Trust […]

Author and expert on Trust in Business, Charlie Green, reveals the best ways for professionals to build trust to turn potential clients into paying clients. Charles H Green needs no introduction (but I'll give him one anyway). As author of Trust Based Selling, and co-author of the absolute classic, The Trusted Advisor and the recently published follow-up The Trusted Advisor Fieldbook, Charlie's built a name as THE expert when it comes to trust in business relationships. I caught up with him on skype recently to ask him about how professionals can build trust in their relationships. In particular, in their […]

Join us as we have a conversation with Celebrity Makeup Artist Charlie Green. Charlie will chat with us about her role on the Lifetime reality show, "Blush" as well as discuss her fabulous career as a makeup artist. Join the conversation by calling with with your questions and comments. The number is 914.803.4399. You can also email your questions to info@illusionsbeauty.com. You don't want to miss it.

Songs include: Trombone Cholly, Teddy Bear's Picnic, Ory's Creole Trombone and Avalon.Trombonists include: Kid Ory, Arthur Pryor, Jack Teagarden and Charlie Green.

Find out how to copy the make-up look from the Twinkle fall fashion show with step-by-step instructions from lead make-up artist, Charlie Green.