The Watson Weekly - Your Essential eCommerce Digest

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Join Rick Watson, 20+ year eCommerce veteran and CEO & Founder of RMW Commerce Consulting, to hear all the latest in the world of eCommerce — from established players like Amazon and Shopify to the new startups, fresh off their latest round of funding. Fr


    • Jun 2, 2025 LATEST EPISODE
    • weekdays NEW EPISODES
    • 15m AVG DURATION
    • 204 EPISODES

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    The Watson Weekly - Your Essential eCommerce Digest podcast, hosted by Rick, is a must-listen for anyone in the Ecommerce/Retail industry. As someone who works in this field, I rely on Rick to provide me with the latest news and insights into what's happening in the business. His ability to quickly synthesize complex topics in a fast-moving space is truly impressive. The production and formatting of each episode are on point, making it easy to digest important information.

    One of the best aspects of this podcast is Rick's ability to provide depth and breadth within a short episode time. In under 15 minutes, he manages to deliver a great balance of insightful commentary and a wide range of topics. I've learned so much from Rick and have even shared his insights with my colleagues. The podcast is like my Monday morning cup of coffee, giving me the boost I need to start the week off informed.

    The Watson Weekly is also incredibly valuable for staying up-to-date on all things marketplace-related. Whether you're a business partner, seller or manufacturer, this podcast has something for everyone in the e-commerce industry. With so many changes happening in the retail ecommerce space, Rick does an excellent job of consolidating what's important and backing it up with data.

    While there aren't many negative aspects to this podcast, one thing that can be improved upon is providing more diverse perspectives. While Rick brings a wealth of experience and knowledge to the table, it would be interesting to hear from other experts or guests in the field. This could add another layer of depth and analysis to each episode.

    In conclusion, The Watson Weekly - Your Essential eCommerce Digest podcast is an invaluable resource for anyone involved in ecommerce or retail. Rick's years of experience shine through as he provides insightful commentary on the latest news and trends in the industry. The format is concise yet packed with important information, making it easy to stay informed without feeling overwhelmed. Highly recommended for anyone looking to stay ahead in the world of e-commerce.



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    Latest episodes from The Watson Weekly - Your Essential eCommerce Digest

    June 2nd, 2025: Salesforce to acquire Informatica, Social Commerce Panel Reveals Influencer Importance, Lowes Launches Its Marketplace, and Tariff Feud Event with Passport Recap

    Play Episode Listen Later Jun 2, 2025 11:27


    Today on our show:Salesforce to acquire InformaticaSocial Commerce Panel Reveals Influencer ImportanceLowes Launches Its MarketplaceTariff Feud Event with Passport Recap- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Special Episode: Scott Eckert on Leading Mirakl and the Marketplace Revolution

    Play Episode Listen Later May 29, 2025 36:52


    In this special CEO spotlight edition of the Watson Weekly, host Rick Watson welcomes Scott Eckert, newly appointed CEO of Mirakl, for an inside look at how his leadership is poised to accelerate Mirakl's role at the heart of modern commerce.With a distinguished career spanning innovation leadership roles at Dell, Rethink Robotics, and Walmart's Store No. 8, Scott brings deep experience navigating the intersection of scale, agility, and emerging technology. Now at Mirakl, he's guiding a platform that is redefining how retailers, brands, and third-party sellers thrive in an increasingly ecosystem-driven world.

    May 26th, 2025: Rapid Fire Headline Update and Shopify Releases Its Summer Editions

    Play Episode Listen Later May 26, 2025 23:46


    Today on our show:Rapid Fire Headline UpdateShopify Releases Its Summer Editions- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Special Episode from Shopware Partner Day– Pimcore & the Data Layer Revolution in B2B

    Play Episode Listen Later May 22, 2025 17:53


    Today's Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware's Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.In the final installment of our Shopware Partner Day series, Rick Watson chats with Ashley Laing of Pimcore to uncover how product information management is reshaping complex B2B ecosystems. From managing fitment data in industrial catalogs to orchestrating multi-channel content for sales, customer care, and ecommerce, Pimcore is tackling the data mess head-on. Ashley shares his global journey from consultant to VP, explains how AI is transforming catalog digitization, and offers strategic guidance for companies that are "too hard to do business with." Expect practical takeaways for building buyer-ready systems and future-proofing your product data stack.

    May 19th, 2025: Amazon Announces New AI Tool to Enhance Product Listings, Venture Capital Dominated by AI Right Now, FedEx and Amazon Strike Up a Partnership, and Klaviyo Reports Q1 2025 Earnings

    Play Episode Listen Later May 19, 2025 10:28


    Today on our show:Amazon Announces New AI Tool to Enhance Product ListingsVenture Capital Dominated by AI Right NowFedEx and Amazon Strike Up a PartnershipKlaviyo Reports Q1 2025 Earnings- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Special Episode from Shopware Partner Day– Conscious Commerce & Regulated Realities: The Aysnd Way

    Play Episode Listen Later May 15, 2025 21:06


    Today's Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware's Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.Rick Watson sits down with Aysnd's leadership duo, Carrie Weidenbach and Chris Harrison, for a conversation that dives into purpose-driven digital transformation. Broadcasting from the Shopware Partner Day beer hall, the trio discusses Aysnd's mission to help brands with complex commerce needs—particularly in regulated industries. From global eCommerce replatforming at AB InBev to real-time prioritization frameworks and the value of first-party data, this episode is packed with insights on how to move fast, test smart, and build agile systems without sacrificing long-term goals. If you're navigating transformation in uncertain times, this one's for you.

    May 12th, 2025: Shopify Needs Incentive Alignment to Win in Enterprise, 3 Notables From BigCommerce earnings call, Instacart CEO Departs for OpenAI, and Shopify Reports Solid Earnings Amid Global Uncertainty

    Play Episode Listen Later May 12, 2025 17:51


    In this week's Watson Weekly, we will discuss Fidji Simo is out at Instacart CEO to join OpenAI. This is a huge feather in Simo's cap and leaves an opening at Instacart which I predict will be filled by their Chief Product Officer Daniel Danker. Not only did Danker and Simo overlap from their time at Facebook, but Danker was promoted by Simo into his current role as Chief Product Officer. You'll find this and other stories every Monday morning on the Watson Weekly, headed straight to your earhole wherever you get your favorite podcasts.Today on our show:Shopify Needs Incentive Alignment to Win in Enterprise3 Notables From BigCommerce earnings callInstacart CEO Departs for OpenAIShopify Reports Solid Earnings Amid Global Uncertainty- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Play Episode Listen Later May 8, 2025 19:17


    Today's Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware's Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.In this special edition of the Watson Weekly, Rick Watson heads to the basement of a German beer hall at Shopware's Partner Day to sit down with Rob Miller of Smith Commerce. Together, they explore the intricacies of modern B2B digital commerce—from account hierarchy challenges and dynamic pricing rules to the evolving role of CRM. Rob shares real-world insights from years of working with wholesale distributors and manufacturers, including the critical role of AI in orchestrating complex systems. Tune in for a grounded, behind-the-scenes take on the future of enterprise commerce and why embracing change is easier than ever before.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    May 5th, 2025: Amazon Reports Q1 2025 Earnings, Walmart Releases an Annual Shareholder Letter, UPS Reports Q1 2025 Earnings, and Kohl's Fires Its CEO

    Play Episode Listen Later May 5, 2025 14:37


    Today on our show:Amazon Reports Q1 2025 EarningsWalmart Releases an Annual Shareholder LetterUPS Reports Q1 2025 EarningsKohl's Fires Its CEO- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Turning Tariffs into Tactics — Cross-Border Commerce in 2025 with Alex Yancher, CEO of Passport

    Play Episode Listen Later May 1, 2025 57:11


    In this insightful episode, The Watson Weekly welcomes Alex Yancher (Yon-cher), CEO of Passport, just hours after the U.S. government announced sweeping new global trade tariffs. With $3.3 trillion in cross-border e-commerce at stake, this conversation couldn't be more timely.Guided by a Thomas L. Friedman-inspired prologue, we dive deep into the new frontier of Cross-Border Trade (CBT) — where data, logistics, and geopolitical tension collide. Alex shares the origin story of Passport, and why global brands like Carpe, Ogee, and Tommy John trust them to turn complex international challenges into seamless consumer experiences.From navigating 25% tariffs on EU steel to leveraging bonded warehouses and real-time FX for international growth, Alex outlines how Passport is helping brands not just survive—but thrive—in a volatile environment. We explore how Shopify and others are reshaping the landscape, and why transparency, logistics branding, and TikTok-era customer experience are no longer optional—they're essential.Key Topics:The real impact of April 2025 tariffs on global ecommerceWhy “asset-light” CBT might outpace localized fulfillmentLessons from Carpe and Ogee's global expansion strategiesLogistics as CX: the new battlefield for consumer loyaltyHow Passport is future-proofing brands against regulatory shocksDon't miss: Alex's take on what archaic global trade structure he'd tear down if given the chance.

    April 28th, 2025: Composable Conference in Chicago shows MACH progress, ChatGPT and Shopify partnership teased, and Shopify promotes internally for Chief Design Officer: What's going on?

    Play Episode Listen Later Apr 28, 2025 14:49


    Today on our show:Composable Conference in Chicago Shows MACH ProgressChatGPT and Shopify Partnership TeasedShopify Promotes Internally for Chief Design Officer: What's Going On?- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    April 21st, 2025: Walmart Investor Day shows strong tariff headwinds, is 2025 the year to eat the entire enchilada, Shop for Brands on Amazon seen in the wild, and Amazon surveys Its sellers on tariffs

    Play Episode Listen Later Apr 21, 2025 17:04


    Is Walmart More Exposed to Tariffs Than They Are Admitting?In a recent investor day, Walmart indicated that only one-third of its products are not made in the USA. Are we sure about that number? Given the fact that there is no universal definition of made in the USA, I think that number could be a lot higher than the company is letting on. Learn about this and more in this week's Watson Weekly podcast, headed straight to your earhole every Monday morning, wherever you find your favorite podcasts.Today on our show:Walmart Investor Day Shows Strong Tariff HeadwindsIs 2025 The Year to Eat the Entire EnchiladaShop for Brands on Amazon Seen in the WildAmazon Surveys Its Sellers on Tariffs- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    The Debate: Is Replatforming Worth It?

    Play Episode Listen Later Apr 14, 2025 64:13


    The biggest debate in eCommerce.The business case for replatformingReplatforming can either be trying to use a band-aid on a large wound or it could be like squeezing juice. Vince Santo (The Maze Group) debating Chris Silver (Discoverist AI) on replatforming.Architecture: The headless straw man debate. Headless technology enables brands to move quickly without blockages. Should that cash investment be made in customer acquisition and retention? Nick Kaplan (RMW Commerce) debate Victor Castro (Commercial Leader) on the pros and cons of headless technology.How can we make replatforming more enjoyable?System integrators (SI) can either make a painful process painless or painful due to the SI overselling themselves to get the business. Mark Rubin (Kasama Digital) debating Tarek Muller (ABOUTYOU) on the pain and perils of system integrators.Employees: Who is going to use the platform?Do we really know the impact of AI on employees? On the one hand, it will lead to modifying what employees do, or will 60-70% of staff be impacted? Rob Garf (Cordial) debating Rama Aluri (GSPANN Technologies) on the future of AI and employees.0:00 Introduction11:39 The business case for replatforming22:09 Architecture: The headless straw man debate. 35:35 How can we make replatforming more enjoyable?49:24 Employees: Who is going to use the platform?01:01:14 Closing remarks and more about SCAYLE The debate was sponsored by SCAYLE in cooperation with RMW Commerce.

    Redefining Retail: Commercetools, InStore, and the Future of Unified Commerce – A Conversation with Dirk Hoerig

    Play Episode Listen Later Apr 10, 2025 60:48


    In this special episode of The Watson Weekly, we sit down with Dirk Hoerig, co-founder of Commercetools, to explore the company's journey from Germany to global eCommerce leader. Dirk shares insights on their ideal customer, key pain points they solve, and why their North American market entry succeeded where others failed.We also dive into the launch of commercetools InStore, a groundbreaking solution helping retailers unify online and in-store operations under one flexible backend. Dirk explains how InStore tackles legacy system challenges and enables seamless, personalized customer experiences.Plus, we discuss Dirk's recent transition from CEO and the top retail trends shaping 2025 and beyond. A must-listen for anyone focused on the future of unified commerce.

    April 7th, 2025: Key takeaways on public and private markets, Shoptalk did not answer my key industry questions, Consumers getting stressed out, and Amazon makes last minute bid to buy TikTok

    Play Episode Listen Later Apr 7, 2025 13:36


    Is There a Worse Owner For TikTok Than Amazon?Look, I am going to bottom line it for you guys. I can't think of a worse owner for Tiktok than logistics company Amazon. I know there are a lot of chocolate and peanut butter theories of how these two great companies could taste better together, but I think this would be the start of a slow boringification of Tiktok the likes of which.In fact, I bet for this reason, Elon Musk and Mark Zuckerberg are cheering for Amazon's bid to go through!You'll find this and other insights on the Watson Weekly podcast, headed straight to your earhole every Monday morning.Today on our show:Key Takeaways on Public and Private MarketsShoptalk Did Not Answer My Key Industry QuestionsConsumers Getting Stressed OutAmazon Makes Last Minute Bid to Buy TikTok- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Watson Weekly: Navigating the Digital Commerce Maze with Bryan House

    Play Episode Listen Later Apr 3, 2025 43:50


    Why is digital commerce still hitting roadblocks in 2025? In this special episode, Bryan House of Elastic Path joins us to unpack the paradox: companies claim to have a clear digital strategy, yet budgets for tech investment remain elusive. We tackle the real barriers—lack of knowledge, outdated mindsets, and the hidden opportunity cost of standing still.From the evolving CFO-CMO dynamic to the role of AI, platform discovery challenges, and the tension between growth and efficiency, we're breaking down the forces shaping modern commerce. Can we redefine success in digital strategy, or are we just running in circles? Tune in to find out.

    March 31st, 2025: Shoptalk Recap

    Play Episode Listen Later Mar 31, 2025 9:46


    Today on our show:Shoptalk Recap- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    March 24th, 2025: Adobe teases new commerce offerings, BigCommerce launches new account functionality, Klarna files IPO paperwork, and welcome to Shoptalk Week!

    Play Episode Listen Later Mar 24, 2025 13:07


    Is Adobe Hopeless or Will The New Product Teases Get Them Back in the Game?This week on the Watson Weekly podcast, we unpack two new product announcements from Adobe that are expected to launch by June 2025. One is the Adobe Commerce Optimizer, an eCommerce front-end that can be used with any storefront platform. This is one that I'm excited to see, particularly for larger merchants.Second is a new cloud version of the Adobe Commerce Suite. This is a managed cloud version of the current Adobe Commerce product, which seems like a nothing burger to me? You'll find this and other stories about BigCommerce and Klarna's new IPO filing… on the Watson Weekly podcast, coming straight to your earhole wherever you find your favorite podcasts. Today on our show:Adobe teases new commerce offeringsBigCommerce launches new account functionalityKlarna files IPO paperworkWelcome to Shoptalk Week!- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    March 17th, 2025: Paypal in hot water over its Honey application, AllBirds sales plunge in 2024, why did Walmart buy a mall? And upcoming eCommerce debate event at Shoptalk

    Play Episode Listen Later Mar 17, 2025 11:25


    Is Paypal Running an Affiliate Scam? That's What Google's New Chrome Rules Seem to Be Saying. Many users don't realize that Paypal's Honey Application, the plugin which is supposed to secure you discounts on items. Instead, it looks to be cutting certain publishers out of affiliate credits that they would otherwise be due.You'll find this and other stories about Shoptalk, AllBirds, and Walmart on this week's Watson Weekly podcast, coming straight to your earhole wherever you find your favorite podcasts.Today on our show:Paypal in hot water over its Honey applicationAllBirds sales plunge in 2024Why did Walmart buy a mall?Upcoming eCommerce debate event at Shoptalk- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    March 10th, 2025: Target 2024 earnings shows company falling behind, when will merchants stop treating data as a project? Commercetools layoffs throws into question IPO plans, and has Shopify Enterprise turned a corner?

    Play Episode Listen Later Mar 10, 2025 14:02


    Today on our show:Target 2024 earnings shows company falling behindWhen will merchants stop treating data as a project?Commercetools layoffs throws into question IPO plansHas Shopify Enterprise turned a corner?- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    March 3rd, 2025: Is Beyond.com doomed? Klaviyo reports 2024 earnings, Klaviyo coming for Salesforce Service Cloud, and Paypal Investor Day offers problematic vision

    Play Episode Listen Later Mar 3, 2025 15:39


    Today on our show:Is Beyond.com doomed?Klaviyo reports 2024 earningsKlaviyo coming for Salesforce Service CloudPaypal Investor Day offers problematic vision- and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    February 24th, 2025: Walmart reports fiscal year 2025 earnings, Saks stopped paying vendors on time, TikTok subscriptions could help creators, and BigCommerce reports 2024 earnings

    Play Episode Listen Later Feb 24, 2025 17:11


    Today on our show:Walmart reports fiscal year 2025 earningsSaks stopped paying vendors on timeTikTok subscriptions could help creatorsBigCommerce reports 2024 earningsAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    February 17th, 2025: Shopify Q4 2024 earnings: The age of efficiency comes to Shopify, it's not just you - age of efficiency accelerating, Amazon Q4 earnings wins the Grammy for free cash flow, and Amazon ad engine getting hungry: look out Google Shoppin

    Play Episode Listen Later Feb 17, 2025 17:55


    Today on our show:Shopify Q4 2024 earnings: The age of efficiency comes to ShopifyIt's not just you - age of efficiency acceleratingAmazon Q4 earnings wins the Grammy for free cash flowAmazon ad engine getting hungry: look out Google ShoppingAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    February 10th, 2025: Trump eliminates the de minimis for China, AI won't solve all the problems, but we don't realize it yet, UPS Q4 2024 earnings, AI is not the new SEO. Brands could be in a marketplace without realizing it

    Play Episode Listen Later Feb 10, 2025 13:56


    Today on our show:Trump eliminates the de minimis for ChinaAI won't solve all the problems, but we don't realize it yetUPS Q4 2024 earnings: steering towards margin, away from AmazonAI is not the new SEO. Brands could be in a marketplace without realizing itAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Special Episode: Global eCommerce Leaders Forum, Cross-Border Trends, & Honoring Kent Allen

    Play Episode Listen Later Feb 6, 2025 35:26


    Today on a special edition of our show:Remembering Kent AllenEvolution of Global eCommercePioneers in Cross-Border TradeCurrent Trends and PlayersJim OkamuraPartner, McMillanDoolittle and co-founder, Global E-Commerce Leaders ForumJim has over 25 years of consulting experience focused on strategic planning in the retail industry. His work in retail innovation and digital transformation has resulted in industry-leading thinking on retailer best practices and strategy. Jim has published global and national retail studies and has been a featured speaker at the NRF, Shop.org, and many international conferences. In 2013 Jim co-founder the Global E-Commerce Leaders forum, a digital retail community and conference series focused on global growth strategies for consumer brands. Jim has developed growth strategies for clients such as Adidas, Bridgestone, Maurices, Dress Barn, Gap, DSW, LensCrafters, Nike, Neiman Marcus, Souris Mini, Timberland, Victoria's Secret, Lowes, Crate and Barrel, MasterCard, Walgreens, Marriott and Emart. Scott SilvermanCo-Founder CommerceNext; Co-Founder, Global Ecommerce Leaders ForumSilverman has been active in the retail and ecommerce industries for more than 20 years and is passionate about digital commerce and the innovation driving the industry. In 2013, Silverman co-founded the Global Ecommerce Leaders Forum, a forum and series of conferences for international and cross-border ecommerce. In 2017, Silverman co-founded CommerceNext, a community, event series and conference for marketers at retail and direct-to-consumer brands.Silverman began his career in ecommerce in 1999 where he led National Retail Federation's digital division, Shop.org, until 2010. During his time at NRF he launched the Shop.org Annual Summit and a number of research studies. He co-invented “Cyber Monday” in 2005 and was the founder of Cybermonday.com in 2006, a shopping site that has generated more than $2.5 million for NRF's Ray Greenly scholarship fund.In honor of Kent Allen:A digital commerce industry analyst for the last twenty plus years, Kent's research and thought leadership has strongly influenced the development of the global/cross-border ecommerce sector. Since collaborating with Jim Okamura on the industry's first international ecommerce benchmark study in 2008, Kent has published a wide collection of reports and articles chronicling the rise of global ecommerce ecosystems.Kent also leads strategy, industry analysis, thought leadership and content marketing initiatives that focus on omnichannel commerce and digital marketing innovations. His work includes executive research, industry speaking engagements, white papers and case studies, social content, webinars, and retail tours for retail and consumer goods executives. His latest focus, The Global Customer Journey Project explores how the online shopping journey differs in markets around the world.The Research Trust's industry marketing programs help innovative digital companies tell their story and build ongoing relationships with prospects, established clients and partners. Kent's practice provides a mix of strategic planning services, best practices research and market analysis for global brands and technology partners striving to better serve connected consumers around the world.

    February 3rd, 2025: Risks to Amazon in the AI Wars, private equity outlook in 2025, Artificial Intelligence moving from creating to doing with OpenAI Operator, how to grow faster is an elusive question

    Play Episode Listen Later Feb 3, 2025 14:57


    Today on our show:Risks to Amazon in the AI WarsPrivate equity outlook in 2025Artificial Intelligence moving from creating to doing with OpenAI OperatorHow to grow faster is an elusive questionAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Shaping the Future: Social Commerce, AI, and Predictions for 2025 with Kelly Goetsch

    Play Episode Listen Later Jan 23, 2025 11:11


    In the final episode of this special 3-part Watson Weekly series, Rick Watson is joined by Kelly Goetsch, Advisor at Commerce Tools, to discuss what's next for the world of commerce. Key topics include:The rise of social shopping and platforms like TikTok ShopsHow AI is redefining brand discovery and trustPredictions for retail growth and consumer behavior in 2025The enduring influence of earned media in building connectionsThis episode ties the series together with forward-looking insights and strategies to thrive in an ever-changing e-commerce landscape.

    January 20th, 2025: Our 2025 NRF event analysis, recapping the first ever RMW Commerce Five Forces event in New York City

    Play Episode Listen Later Jan 20, 2025 10:58


    Today on our show:Our 2025 NRF event analysisRecapping the first ever RMW Commerce Five Forces event in New York CityAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Modernizing B2B Commerce: Overcoming the Bob Problem with Kelly Goetsch

    Play Episode Listen Later Jan 16, 2025 18:33


    In Part 2 of this special Watson Weekly series, Rick Watson and Kelly Goetsch dive deep into the complexities of B2B commerce. They discuss:The generational shift reshaping the industryChallenges like the "Bob Problem" and outdated practicesThe role of composable commerce in streamlining processesHow solutions like Commerce Tools Foundry are enabling businesses to innovateExplore how B2B is evolving to meet modern demands while navigating its unique challenges. Don't miss this insightful conversation that bridges tradition and innovation.Stay tuned for the final episode in this series, rolling out next week!

    January 13th, 2025: Shopify 2025: The Entrepreneur, the Rulemaker and the Bridge-Builder, Mastercard Holiday numbers show roses for eCommerce, Is 2025 the year of the niche down? And Amazon still the king of warehouse growth

    Play Episode Listen Later Jan 13, 2025 14:26


    Today on our show:Shopify 2025: The Entrepreneur, the Rulemaker and the Bridge-BuilderMastercard Holiday numbers show roses for eCommerceIs 2025 the year of the niche down?Amazon still the king of warehouse growthAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    Breaking Barriers in E-commerce and Healthcare with Kelly Goetsch

    Play Episode Listen Later Jan 6, 2025 28:14


    In this special episode of Watson Weekly, Rick Watson is joined by Kelly Goetsch, a Commercetools Advisor and industry thought leader. Kelly shares his unique insights into the evolving landscape of e-commerce, focusing on the intersection of technology and healthcare. Together, they explore key topics like consumer behavior trends, the growing role of composable commerce, and the untapped opportunities in health tech. From tackling HIPAA compliance to redefining retail experiences, this episode dives deep into the transformative potential of technology across industries. Don't miss this engaging discussion packed with expertise and forward-thinking strategies.About Kelly - Kelly Goetsch is a commercetools Advisor. Until January 2025, Kelly was the company's Chief Strategy Officer, and prior to that, he served as the Chief Product Officer at commercetools for nearly six years. Goetsch is an industry thought-leader who champions the MACH (Microservices, API, Cloud-Native, and Headless) movement, and co-founded the MACH Alliance, a group of 100+ independent, future-thinking tech companies dedicated to advocating for open, best-of-breed technology ecosystems. Prior to commercetools, Goetsch held senior-level product development and go-to-market responsibilities at Oracle and held the role of Senior Architect ATG (acquired by Oracle), where he was instrumental to 31 large-scale ATG implementationsHe is the author of four books - GraphQL for Modern Commerce (O'Reilly, 2020), APIs for Modern Commerce (O'Reilly, 2017), Microservices for Modern Commerce (O'Reilly, 2016) and E-Commerce in the Cloud (O'Reilly, 2014). He holds three patents, including one key to distributed computing.

    December 23rd, 2024: Amazon building 25% of all warehouses, UPS hiking SurePost rates by 10%, Lowes develops a new marketplace, and Quickbooks partners with Amazon Marketplace Seller Central

    Play Episode Listen Later Dec 23, 2024 13:18


    Today on our show:Amazon building 25% of all warehousesUPS hiking SurePost rates by 10%Lowes develops a new marketplaceQuickbooks partners with Amazon Marketplace Seller CentralAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    December 16th, 2024: Shopify releases a boring update, was Amazon haul launched sooner as political strategy? What is the potential impact of tariffs on eCommerce? And why use an outside consultant to help you solve a problem?

    Play Episode Listen Later Dec 16, 2024 18:15


    Today on our show:Shopify releases a boring updateWas Amazon haul launched sooner as political strategy?What is the potential impact of tariffs on eCommerce?Why use an outside consultant to help you solve a problem?And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    December 9th, 2024: 3 observations from Cyber Week, the 3 coming wars in the next 5 years, and 5 reasons Klaviyo is growing faster than most anyone right now

    Play Episode Listen Later Dec 9, 2024 14:39


    Today on our show:3 observations from Cyber WeekThe 3 coming wars in the next 5 years5 reasons Klaviyo is growing faster than most anyone right nowAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.Today's episode is sponsored by Mirakl.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    We'll be back next week!

    Play Episode Listen Later Dec 2, 2024 0:21


    Attention, Watsonians! Pardon us as we were on a brief hiatus over the holiday week - we'll be back next week with a brand new episode!

    November 25th, 2024: How you should read the Gartner Quadrant, Wordpress is the Craigslist of website builders, Target reports terrible earnings, and Walmart reports great earnings

    Play Episode Listen Later Nov 25, 2024 17:35


    Today on our show:How you should read the Gartner QuadrantWordpress is the Craigslist of website buildersTarget reports terrible earningsWalmart reports great earningsAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    November 18th, 2024: Shopify reported Q3 2024 earnings, Klaviyo reports even better Q3 earnings, new RMW Commerce event being held in January, and BigCommerce trying to escape the Alabama mud like My Cousin Vinny

    Play Episode Listen Later Nov 18, 2024 18:42


    Today on our show:Shopify reported Q3 2024 earningsKlaviyo reports even better Q3 earningsNew RMW Commerce event being held in JanuaryBigCommerce trying to escape the Alabama mud like My Cousin VinnyAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    November 11th, 2024: Amazon reports great Q3 2024 earnings, Children's Place partnership with Shein could be genius, the state of SaaS venture capital valuations, and AI platforms looking to challenge every software category

    Play Episode Listen Later Nov 11, 2024 17:04


    Today on our show:Amazon reports great Q3 2024 earningsChildren's Place partnership with Shein could be geniusThe state of SaaS venture capital valuationsAI platforms looking to challenge every software categoryAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    November 4th, 2024: CEO merry-go-round continues, Paypal earnings report show progress and challenges, UPS releases Q3 earnings, and everyone in retail copying everyone else

    Play Episode Listen Later Nov 4, 2024 18:13


    Today on our show:CEO merry-go-round continues Paypal earnings report show progress and challengesUPS releases Q3 earningsEveryone in retail copying everyone elseAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    October 28th, 2024: Is 2024 the Generative AI holiday? Amazon's new low cost store concept might as well be called "Off-Prime", is 2025 the year bad eCommerce content officially dies? And BigCommerce expands its leadership team

    Play Episode Listen Later Oct 28, 2024 15:19


    Today on our show:Is 2024 the Generative AI holiday?Amazon new low cost store concept might as well be called "Off-Prime"Is 2025 the year bad eCommerce content officially dies?BigCommerce expands its leadership teamAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    October 21st, 2024: Optimization will be the watchword in 2025, OpenStore pivoting into Helpdesk Software, Walmart appoints Seth Dellaire as Chief Growth Officer, and new report shows Unicorns lack exit options

    Play Episode Listen Later Oct 21, 2024 14:35


    Today on our show:Optimization will be the watchword in 2025OpenStore pivoting into Helpdesk SoftwareWalmart appoints Seth Dellaire as Chief Growth OfficerNew report shows Unicorns lack exit optionsAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    October 14th, 2024: Holiday season preview, what's happening with Shop Promise? Former Amazon leader Dave Clark raises $100M for Auger and marketplaces like eBay are dropping their fees

    Play Episode Listen Later Oct 14, 2024 15:46


    Today on our show:Holiday season previewWhat's happening with Shop Promise?Former Amazon leader Dave Clark raises $100M for AugerMarketplaces like eBay are dropping their feesAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    October 7th, 2024: Lightspeed exploring strategic alternatives, Loop creates offset return feature, CVS conducting a strategic review, and Travis Hess named new BigCommerce CEO

    Play Episode Listen Later Oct 7, 2024 17:54


    Today on our show:Lightspeed exploring strategic alternativesLoop creates offset return featureCVS conducting a strategic reviewTravis Hess named new BigCommerce CEOAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    September 30th, 2024: John Donahoe steps down from Nike, Amazon introduces new supply chain service, what's going on with the retail job market? And the fight over de minimis and how this will end

    Play Episode Listen Later Sep 30, 2024 16:41


    Today on our show:John Donahoe steps down from NikeAmazon introduces new supply chain serviceWhat's going on with the retail job market?The fight over de minimis and how this will endAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    September 23rd, 2024: Shopify's progress in the enterprise market, Biden White House makes de minimis announcement, Amazon's return to office memo code for layoffs, and Salesforce makes several release announcements at Dreamforce - or does it?

    Play Episode Listen Later Sep 23, 2024 18:34


    Today on our show:Shopify's progress in the enterprise marketBiden White House makes de minimis announcementAmazon's return to office memo code for layoffsSalesforce makes several release announcements at Dreamforce - or does it?And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    September 16th, 2024: What is going on with Bolt, Walmart and StockX partner up, Bankrate holiday consumer survey results, creating the perfect board presentation

    Play Episode Listen Later Sep 16, 2024 11:30


    Today on our show:What is going on with bolt?Walmart and StockX partner upBankrate holiday consumer survey resultsCreating the perfect board presentationAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    September 9th, 2024: Walmart Marketplace expands services for sellers, a few notes on planning, Paul Graham's “Founder Mode” essay, and Temu starting to recruit US brands

    Play Episode Listen Later Sep 9, 2024 12:17


    Today on our show:Walmart Marketplace expands services for sellers A few notes on planningPaul Graham's “Founder Mode” essayTemu starting to recruit US brandsAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    September 2nd, 2024: BigCommerce looks like it's not selling, Shopify hires a new Chief Technology Officer, why technology is not a business differentiator for brands, and are layoffs the order of the day in eCommerce?

    Play Episode Listen Later Sep 2, 2024 16:24


    Today on our show:BigCommerce looks like it's not sellingShopify hires a new Chief Technology OfficerWhy technology is not a business differentiator for brandsAre layoffs the order of the day in eCommerce?And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    We'll be back next week!

    Play Episode Listen Later Aug 26, 2024 0:15


    Sorry, Watsonians, we're on a brief hiatus this week. But fear not, we'll be back next week so be sure to tune in!

    watsonians
    August 19th, 2024: Salesforce acquires POS platform PredictSpring, Amazon announces new peak season fulfillment policies, Ace Hardware plots a new stores strategy and TikTok, and Temu founder shopping like a billionaire

    Play Episode Listen Later Aug 19, 2024 15:23


    Today on our show:Salesforce acquires POS platform PredictSpringAmazon announces new peak season fulfillment policiesAce Hardware plots a new stores strategyTemu founder shopping like a billionaireAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

    August 12th, 2024: Amazon reports Q2 earnings, Allbirds reports financial results, Amazon signs deal with Pinterest and TikTok, and Shopify crushes its earnings

    Play Episode Listen Later Aug 12, 2024 15:38


    Today on our show:Amazon reports Q2 earningsAllbirds reports financial resultsAmazon signs deal with Pinterest and TikTokShopify crushes its earningsAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

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