Destination On The Left

On this episode of Destination on the Left, I talk with Mitch Bach, partner at Tourpreneur and CEO of TripSchool, about the shift from information-driven tours to experience-driven journeys, where emotional connection, creative storytelling, and human interaction are now the most valuable takeaways for travelers. Mitch introduces listeners to the concept of the “emotion economy” and offers inspiring examples, from immersive historical reenactments to sensory food experiences, that help tour operators leave a lasting impact on their guests. What You Will Learn in This Episode: Why technology and shifting traveler expectations are transforming guided tours, and how COVID accelerated demand for more meaningful human connections in travel How storytelling and emotion-based experience design can create unforgettable “wow” moments that keep guests talking How tour operators can tap into the “emotion economy” by reverse engineering experiences to focus on how guests feel, not just what they learn or see Why shifting from an information-driven to a connection-driven approach is critical, and Mitch gives practical examples for infusing creativity and engagement at every stop Why focusing on authentic connections and unique value is the best defense against disruption From Information to Emotion Historically, tour guides and operators differentiated themselves through access and expertise, knowing every detail about a monument or organizing seamless itineraries. As travel information and bookings become increasingly accessible via technology, these elements alone no longer set experiences apart. Today's travelers are more informed than ever, but also more discerning. Mitch describes why travelers want guides to offer more than just facts they could easily find online. They want experiences that create a “sense of wow,” moments that resonate emotionally and stay with them long after the trip ends. As Maya Angelou says, “People remember not what you said or did, but how you made them feel,” which is why Mitch loves the concept of the “emotion economy.” The role of the guide isn't just to inform, but to design and deliver experiences that spark genuine emotion and create meaningful human connections. Storytelling and Sensory Engagement Creative storytelling and thoughtful experience design are how tour operators can tap into this emotion economy. Mitch shares how to do this, using his own multi-day Southern U.S. tours as examples, how moments of mystery, anticipation, and character introduction heighten the overall impact. For instance, by weaving in the story of a local chef and building anticipation around a meal, not just revealing the restaurant upfront, he transformed an ordinary lunch stop into a memorable, multi-sensory adventure. Guests were participating in a larger narrative, engaging all their senses, and building emotional anticipation along the way. Similarly, in places with restrictions or well-worn routes (such as Athens' Acropolis), creativity in delivery, using music, audience participation, or reframing crowd bottlenecks as immersive reenactments, turns limitations into opportunities for connection. The Role of Technology and the Changing Traveler We also discuss the impact of technology: it streamlines logistics, democratizes access, and commoditizes many traditional tour products. With powerful booking platforms and AI soon able to assemble custom itineraries, what remains irreplaceable is the human touch and the ability to foster real connection and insight. Tour operators who embrace their relationships and build local knowledge can offer value that technology alone just can't replicate. Millennials and Gen Z travelers, shaped by the pandemic's isolation, increasingly seek travel for community and transformation. Innovative companies are marketing feelings and social connection, not just destinations. Resources: Website: https://tourpreneur.com/ LinkedIn Personal: https://www.linkedin.com/in/mitchellbach/ LinkedIn Business:https://www.linkedin.com/company/tourpreneur/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Emmanuel Arnaud, CEO of HomeExchange. He shares the remarkable journey of how he went from being a frustrated user of traditional home exchange platforms to founding his own company. We dig into the heart of the sharing economy and how home exchanging not only makes travel more accessible and sustainable but also turns local hosts into enthusiastic ambassadors for their communities. What You Will Learn in This Episode: How Emmanuel turned his personal frustration as a home swap user into launching Guest to Guest and ultimately becoming CEO of HomeExchange Why home exchanging appeals to a wide range of travelers and how it can offer deeper, more affordable, and authentic travel experiences What makes HomeExchange different from short-term rentals, and how the unique “points system” and non-reciprocal exchanges expand travel opportunities How Emmanuel and his team nurture their global community of members Why HomeExchange hosts can be powerful ambassadors for their local destinations How Emmanuel has collaborated with former competitors From Disgruntled Traveler to Industry Leader Emmanuel's entry into the world of home exchanging is a story familiar to many entrepreneurs: frustration with an existing system that didn't quite meet personal needs. As a frequent traveler, Emmanuel found traditional home swapping too restrictive; exchanges were rarely nonreciprocal, limiting options for hosts and guests. This pain point inspired him to launch Guest to Guest in 2011, introducing a points-based, flexible model. Their acquisition of HomeExchange in 2017 established them as a global leader, with more than 220,000 homes in 154 countries—proof of the growing appeal of community-based, peer-to-peer hospitality. Building Relationships Traditional hospitality often centers on transactions: a guest pays, a host provides a service. In contrast, HomeExchange creates genuine relationships. Members often greet guests with welcome gestures like local wine or flowers, offer insider tips about the neighborhood, and sometimes even entrust pets or cars to visitors. This trust-based model enriches the travel experience, offering a cultural exchange rarely found in commercial lodging. HomeExchange is about joining a global network of like-minded travelers who value trust, generosity, and cultural curiosity. This is why Emmanuel invests in nurturing this community through active forums, strict adherence to shared values, and recognition of dedicated members, some of whom have facilitated dozens of exchanges over decades. HomeExchange as a Local and Global Ambassador One of the most beautiful things about HomeExchange is that hosts become ambassadors for their communities, recommending hidden gems and helping guests experience destinations like locals. The diversity of available homes also means travelers disperse beyond city centers, supporting lesser-known neighborhoods and fostering more equitable economic growth. By providing crowdsourced maps of host recommendations and promoting under-the-radar destinations, HomeExchange helps travelers explore destinations beyond the usual tourist hotspots, an increasingly important approach as cities grapple with unsustainable visitor volumes. Resources: Website: www.homeexchange.com Instagram: https://www.instagram.com/homeexchangecom Facebook: https://www.facebook.com/homeexchangecom/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, Laurel Greatrix and I explore why today's travelers are seeking out the experience first and planning trips around it. She shares the top types of experiences that travelers are searching for and explains why they allow visitors to explore a destination more deeply. What You Will Learn in This Episode: Why today's travelers are increasingly planning trips around experiences rather than destinations, and what this shift means for destination marketers What types of travel experiences are trending right now, from outdoor adventures to immersive, small-group offerings like cooking and craft classes How Viator supports both large and small experience operators and helps them reach wider audiences through powerful distribution partnerships Why authenticity matters in travel experiences and how travelers are seeking unique, non-mass market interactions to go deeper into destinations What roles collaboration and strategic partnerships play in Viator's business model, including the relationship with TripAdvisor and broad third-party distribution The Experience-First Shift in Travel Planning Historically, travel planning centered around destinations, accommodations, and flights. Travelers picked a location, locked in their hotel, and then considered what activities to do once on site. But according to Laurel Greatrix, Vice President of Marketing at Viator, the world's largest travel experiences marketplace, that approach is rapidly evolving. Increasingly, travelers are first setting their sights on unique and memorable experiences and building their trips around them. What sets the experiences sector apart isn't just its offline-heavy operation or diversity, but the sheer pace of its growth. Since the pandemic, demand has soared for outdoor and active experiences, with destinations like Alaska, Utah, Colorado, and Banff seeing impressive spikes in bookings. Simultaneously, activities such as cooking classes and craft workshops are seeing consistent double- and even triple-digit growth rates. These trends show travelers craving meaningful engagement with destinations, a trend accelerated by the global prioritization of health, wellness, and authentic encounters. Authenticity and Personalization “Authentic” is a buzzword often used in travel, but as Laurel points out, it means something different to every traveler. Viator's data shows that while classic attractions, think the Louvre or the Eiffel Tower, remain bucket-list essentials, growth is skewing toward bespoke, local, and hands-on experiences. Travelers increasingly seek opportunities to connect with local culture, meet passionate guides, and try their hand at activities like perfume making in Paris or chocolate crafting in Belgium. For marketers and operators, this means a growing need to communicate what makes their experiences unique, accessible, and “authentic.” Reviews, detailed product descriptions, and visually rich content can help set expectations and attract customers seeking depth over breadth. Collaboration in the Experiences Ecosystem Viator's success is rooted in collaboration, internally and through partnerships. Its acquisition by TripAdvisor shows how powerful collaborations can transform an entire market segment. By powering bookings across thousands of partner sites ranging from airlines to travel agencies and even Amazon, Viator helps even the smallest operators achieve global reach. Collaboration also extends to working with destinations and other experience providers. By joining forces, they can disperse visitor traffic, reduce overcrowding at major sites, and promote lesser-known experiences that contribute to local economies and more sustainable tourism practices. Resources: Website: https://www.viator.com/ LinkedIn: https://www.linkedin.com/in/laurelgreatrix/ Facebook: https://www.facebook.com/viatortravel/ X: https://x.com/ViatorTravel Instagram: https://www.instagram.com/viator YouTube: https://www.youtube.com/user/ViatorTravel We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Meagan Williamson about Pinterest for travel brands. She shares actionable strategies for using this powerful, often overlooked platform to amplify discovery, boost SEO, and support long-term marketing success. In this episode, she breaks down how Pinterest differs from other social media, why its visual search engine is perfect for the travel and tourism industry, and how its evergreen content can drive results for months—or even years—after posting. What You Will Learn in This Episode: How Meagan's journey from travel blogger to Pinterest expert shaped her approach to digital marketing for travel brands Why Pinterest offers a unique advantage as a discovery-based marketing platform, especially for travel and tourism organizations What makes Pinterest content evergreen, and how it supports sustainable, long-term marketing ROI compared to other social channels How Pinterest can bolster your SEO strategy in the age of AI-driven search and why search-optimized social content matters more than ever Why understanding your audience's planning and decision stages is key to creating high-performing, search-friendly Pinterest content What mistakes to avoid and best practices to follow when considering a paid Pinterest advertising campaign for your tourism business Using the Power of Pinterest for Travel Brands When it comes to digital marketing in the travel and tourism industry, platforms like Instagram, Facebook, and Google dominate conversations. But there's another powerhouse that forward-thinking brands are using to drive long-lasting, discovery-based growth: Pinterest expert Meagan Williamson shares why travel marketers shouldn't sleep on this visual search engine, and how a strategic Pinterest presence can generate lasting results. Discoverability and Sustainability are Pinterest's “Secret Sauce” Pinterest isn't just another social media channel—it's a visual search engine where users plan, dream, and discover their next adventure. Unlike traditional social platforms with short content life cycles (think 48 hours for an Instagram post), a well-optimized Pinterest pin can drive traffic for months—or even years creating valuable, evergreen content that keeps working for you over time. Travel brands and destinations are rich in visual assets, and using Pinterest capitalizes on this by connecting brands with users who are actively planning their next trip, whether it's searching for family-friendly cruises or researching accommodations with accessibility features. The planning nature of Pinterest's audience means they are open to discovering new destinations and businesses, making it a goldmine for travel marketers seeking sustained growth and discoverability. Pinterest vs. Traditional SEO As a visual discovery engine, Pinterest has always been optimized for search intent. With Google increasingly ranking social and visual content, Pinterest pins can act as “SEO juice” for your brand, sending positive signals to Google and boosting your authority. Recent shifts in Google's algorithms have given social content more weight in rankings. This means a Pinterest strategy isn't just useful for referral traffic; it can directly boost your brand's visibility in search results, especially as AI-generated search answers evolve. Every pin is a chance to link directly to your website, booking page, or resource library, without being penalized by the platform. Resources: Website: https://meaganwilliamson.com/ How To Create Pins That Attract, Grow + Convert Your Audience: https://meaganwilliamson.com/perfect-pinterest-image-guide/ LinkedIn: https://www.linkedin.com/in/meagan-williamson-pinterest/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with novelist Marilyn Higgins and explore how fiction can make history more accessible and relevant, shedding light on how 19th-century issues echo in today's world. We also discuss the growing trend of novel tourism, where travelers experience destinations through the lens of stories and literature. This trend sparks new ways to experience and celebrate unique places through the magic of narrative and place-based journeys. What You Will Learn in This Episode: How Marilyn's personal connection to Upstate New York and the Erie Canal inspired her to write a historical fiction novel centered on the region What historical events, cultural diversity, and social issues are woven into the plot of Dreams Of Freedom: An Irish Woman's Story Of Love, Justice, And A Young Nation Coming Apart, and how they resonate with current issues in the United States How novel tourism uses stories and book-based experiences to attract visitors and deepen their connection to destinations Why Marilyn views historical fiction as a powerful way to make local history accessible and engaging for a wide audience, including those outside the region What Marilyn is doing to encourage book clubs and travelers to explore Upstate New York through her comprehensive guide that pairs the novel with local site visits Community, Collaboration, and Storytelling Our discussion centers around Marilyn's historical novel, Dreams of Freedom: An Irish Woman's Story of Love, Justice, and a Young Nation Coming Apart, and the power of novel tourism to revitalize destinations by connecting literary narratives to real-world locales. Marilyn, who has deep roots in Upstate New York, has dedicated her career to economic and community development, immersing herself in the Erie Canal's vibrant history. Her novel traces the journey of Aileen O'Malley, a young Irish immigrant, as she traverses Upstate New York in search of her family, who were swept up in the tumultuous social currents of the 19th century. What makes Dreams of Freedom so compelling isn't just its emotionally resonant narrative but its grounding in real history. The book explores connections to the Underground Railroad, the emergence of religious movements like the Shakers and Mormons, and the abolition and women's rights movements. Walking Through History Novel tourism invites readers to journey through the landscapes that inspired their favorite books. Higgins envisions her books prompting book clubs and travelers to explore the Erie Canal region, walking in the footsteps of her characters. This is why she's created a comprehensive, free guide for book clubs, available on her website, which maps out immersive experiences in towns like Canastota, Seneca Falls, and Oswego. Visitors can attend historical reenactments, visit storied landmarks, and engage with the same vibrant communities that shaped her novel's plot. This approach deepens readers' engagement and drives meaningful economic and cultural impact for local destinations. Novel Tourism in Practice Novel tourism is already being put into practice. For example, Visit Buffalo Niagara, the region's destination marketing organization, has selected Dreams of Freedom for its annual book club, tying in with the 200th anniversary of the Erie Canal and the upcoming World Canals Conference. This initiative brings together local travel providers, tour operators, and literary enthusiasts, fostering connection and collaboration while promoting Upstate New York's unique heritage. There is such a powerful synergy between literature and place. By weaving together history, fiction, and tourism, Marilyn has created a blueprint for how destinations, especially those underrepresented in the national story, can use their authentic narratives to draw new audiences to their destination. Resources: Website: Marilynhigginsauthor.com Erie Canal Bicentennial: https://eriecanalway.org/bicentennial We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Genevieve White, travel copywriting expert and Founder of Campion Comms & Coaching, about why there's so much important work that needs to happen before you ever put pen to paper when you're writing copy for your travel organization. Genevieve walks us through the customer journey, from the dreaming phase to planning and booking, explaining how your copy should meet travelers where they are, every step of the way. She also shares her favorite recipe for establishing a relatable and confident tone of voice and reveals how simplicity and clarity can make your words work harder for your brand. What You Will Learn in This Episode: How Genevieve transitioned from a career in education to founding her own travel and tourism copywriting business, inspired by the Ikigai method and life changes How to craft effective copy, including the importance of deeply understanding your customer persona before writing How identifying and narrowing your target audience can transform general copy into messaging that resonates and attracts your ideal clients Why aligning your copy with different stages of the customer journey—dreaming, planning, booking, and aftercare—is crucial for moving potential travelers toward action The value of clarity, simplicity, and using “you/your” to create relatability Practical ways to instill that confidence in your writing before you get going How clear calls to action and strategically repeating key messages increase engagement on your website Think About Your Dream Customer Genevieve emphasizes that before you ever set pen to paper—or fingers to keyboard—you need to get crystal clear about who you want to attract. Lots of businesses make the mistake of casting too wide a net, hoping to appeal to “everyone,” but in reality, being everything to everyone often means resonating with no one. Genevieve suggests creating a detailed customer persona that goes beyond simple demographics like age and gender. Consider the customer's travel style, values, preferred communication platforms, and even lifestyle details, such as shopping habits or their idea of a perfect day. As she says, “It's by speaking directly to that person that you can really elevate your copy and stand out.” Match Your Copy to the Customer Journey Not all copy serves the same purpose. At various stages of their journey, from dreaming to planning, booking, and post-visit, travelers need different kinds of information and inspiration. Dreaming Stage: Here, your audience is searching for inspiration. Use evocative, sensory language to paint a picture and create a little FOMO (the fear of missing out). Focus on what makes your experience unique and let your destination's personality shine. Planning Stage: Now, your customer wants practical information. Provide details in a clear, organized manner. Use bullet points and white space to make information easy to digest, especially for mobile users. Be selective and avoid overwhelming readers with too much detail. Booking Stage:  At this point, clarity and simplicity are key. Remove ambiguity and minimize unnecessary words. Make sure calls to action (CTAs) are prominent. Guide users smoothly and confidently through the booking process without distractions or confusion. The Recipe for a Great Brand Voice The most effective copy should feel like a conversation with a friend—relatable, personable, and confident. Brands often drift into a corporate or overly formal style that feels cold and unattractive. Use clear, simple language and write as you speak. Be mindful of corporate cliches in language, especially phrases like “we are passionate about.” Let people know about your expertise and offerings directly, by using simple phrases like “We do this,” or “Our experience includes…” A confident tone makes your brand more credible and helps your customer feel secure in choosing you. Genevieve recommends that if you're not feeling confident, don't write! Instead, get into a positive, empowered mindset before drafting your copy. Your energy will transfer to your words. Resources: Website: https://campioncopy.com/ LinkedIn: https://www.linkedin.com/in/copywritingfortourism/ Boldly Go: Confident Copywriting for Travel, Tourism and Hospitality: https://campioncopy.com/product/boldly-go/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Karley Cunningham, founder of Big Bold Brand and the Surefire Method, about how branding can help a destination, attraction, or business in the tourism industry stand out from the crowd. Karley breaks it down into three key themes: understanding our fundamental beliefs, knowing the markets we serve, and positioning ourselves around benefits and differentiators. Karley clears up all the noise around branding and marketing and shares actionable steps to help you evolve your brand. What You Will Learn in This Episode: How understanding fundamental beliefs and truths strengthens a brand's identity Why you need to distinguish branding from marketing and how this distinction leads to more effective marketing strategies Actionable steps for creating a strong brand promise and how it can impact employee recruitment and retention How the concept of tightening the creative box leads to more innovative solutions and helps a brand differentiate itself in a competitive market Why aligning a brand's internal culture with its external promises impacts a company's overall reputation and employee satisfaction What role target audience understanding plays in brand differentiation Differentiating Branding from Marketing Branding and marketing play distinctly different roles in business success, and Karley shares her philosophy that branding is the backbone that informs and enhances marketing strategies. While marketing focuses on promoting products and services to specific audiences, branding is about creating a compelling narrative that defines what your destination or business stands for. As Karley puts it, “Brand is what people say about you when you're not in the room.” It's about building a reputation through consistent, authentic interactions at every customer touchpoint. Building a strong brand is about taking a good look at who you are as an organization. Start with an inside-out approach—look at your fundamental beliefs and truths. As a destination, you really need to dig into your core purpose, guiding principles, character, and vision. These elements form the DNA of the brand and serve as a blueprint for how a company operates both internally and externally. Understand Your Audience After establishing a strong internal identity, your next step should be taking the time to understand the external market. Travel and tourism businesses must identify their target audiences by exploring what problems they solve for these groups. Knowing what draws visitors to your destination is key, whether it's providing adventure, culinary experiences, or relaxation. Karley uses the example of aligning the customer experience with expectations: “Are people going to come away from our region raving about what we do because we've set them up for success?” Understanding audience expectations allows companies to craft specific value propositions, ensuring that every touchpoint is meaningful and engaging. Positioning, Messaging, and Telling Your Story Effective branding requires clear positioning and messaging strategies. This involves identifying the benefits and differentiators your business offers compared to competitors. What makes you unique and why travelers should choose you over others? Storytelling is a powerful tool because sharing narratives about local culture, history, or the people that make your destination unique can resonate deeply with potential visitors and create a relatable brand image. Integrating the Brand Promise The brand promise needs to include employees as well as customers, and as Karley points out, the internal experience has to mirror the external promise. Ensuring employees feel valued and integral to delivering on your destination's promise boosts morale and improves service quality, which in turn elevates your visitors' experience. By integrating the brand promise throughout the organization, businesses improve customer experience and enhance employee recruitment and retention, which is an essential consideration in the tourism industry right now. Resources: Website: https://www.bigboldbrand.com/ LinkedIn: https://www.linkedin.com/in/karleycunningham/ Twitter: https://twitter.com/BrandMaven We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

This episode of Destination on the Left is the last in the series of three episodes where we dig into tourism in the Northwoods of Wisconsin and the unique strengths and challenges of each of the three DMOs. This week, Krystal Westfahl, President and CEO of Let's Minocqua Visitors Bureau, shares the decade-long journey of her Chamber of Commerce as it became a visitor's bureau and then rebranded to align better with the area she represents. We're discussing the importance of having a clear vision of who you are and who you serve and how to evolve your brand to set your destination up for growth. What You Will Learn in This Episode: How Krystal's background in natural resources and nonprofit management aligns with her current role in tourism marketing The importance of having a clear vision and defined roles to eliminate confusion and increase effectiveness How Krystal's region works collaboratively with other DMOs to promote tourism across the region What strategies Krystal and her team used to refresh their brand and the importance of leveraging the recognized name ‘Minocqua' for marketing Why effective communication and community input are vital in successfully launching and managing a DMO Rebranding a Shared Vision Krystal and I discuss her decade-long journey transforming a chamber of commerce into a vibrant visitor bureau. A key part of this transformation was rebranding. The move to a visitor bureau needed a carefully planned branding strategy that matched the destination's mission to invite more visitors to the area. The bureau leaned heavily on the distinctive term Minocqua, not just for its uniqueness but for its longstanding recognition among newcomers and long-time visitors as evoking the Northwoods experience. Rebranding isn't just about altering logos or names but understanding and sharing your core values and visions. The Minocqua rebrand involved carefully planting a flag on shared community values. Collaborative Growth in the Northwoods of Wisconsin Operating in Oneida County, the Let's Minocqua Visitors Bureau is a huge collaborative success that has brought together multiple municipalities under a shared purpose. This cooperative model supports their mission, the economic uplift of Minocqua, Arborvita, Hazelhurst, and Woodruff, through joint marketing and seamless visitor engagement. The rebranding effort went beyond aesthetics, incorporating strategic input and widespread survey data to ensure the new identity resonated with everyone, from local businesses to tourists. Krystal describes this collaboration as a rising tide lifting all boats. Lessons in Branding Strategy From her experience, Krystal offers invaluable insights into the rebranding process for other DMOs considering a similar path: Take Your Time: Effective rebranding is not rushed. Krystal advises allowing one to two years for research, surveys, and stakeholder engagement to guide the rebranding journey. Understand Your Audience: Build a deeper understanding of community perceptions and visitor expectations. A brand should authentically reflect the values of the place it represents. Beyond the Logo: A brand encompasses more than visual identity. It is an organization's mission, vision, and strategic action, all working cohesively. Communication is Key: Open communication with local communities, businesses, and visitors ensures clarity and strengthens the shared vision. Resources: Website: https://www.minocqua.org/ LinkedIn Personal: https://www.linkedin.com/in/krystalwestfahl/ LinkedIn Business: https://www.linkedin.com/company/minocqua-visitors-bureau/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Lauren Sackett, CEO at the Rhinelander Area Chamber of Commerce in Northern Wisconsin and Vice Chair of the Oneida County Tourism Council. We discuss her destination's commitment to becoming more inclusive and accessible and why this is a positive business decision. Lauren also digs into how hosting events like the US Deaf Golf Championship and Ski for Light provided practical insights that shaped their current accessible initiatives. What You Will Learn in This Episode: How Lauren and her organization are focusing on making Rhinelander more inclusive and accessible for diverse travelers What innovative strategies Lauren and her team are implementing to enhance accessibility, including detailed trail mapping and improved website information Lauren shares the experience and impact of hosting events such as the US Deaf Golf Championship and Ski for Light, and how these have helped shift perspectives on inclusivity How the creative approach to the region's mythological mascot, the Hodag, has become a great tourism driver for Rhinelander Why the formation of the Northwoods Chamber Collaborative has been a successful model for idea sharing and regional support The New Face of Cooperative Tourism At the core of Rhinelander's tourism growth is coopetition, and Lauren emphasizes that when neighboring destinations work together, they create greater potential for shared success. Through the Northwoods Chamber Collaborative, DMOs and chambers gather quarterly to share insights, tackle common challenges, and support collective growth. This collaboration builds an ecosystem of shared learning and resource optimization. Promoting Accessible Travel A strong commitment to inclusivity and diversity underpins Rhinelander's tourism approach. They place a huge emphasis on equipping their website with features that support minority-owned businesses and ensure accessibility details are readily available. The introduction of detailed GIS mapping for trails has also seriously boosted accessibility awareness, providing visitors with important information about trail conditions and amenities. This is especially important in 2025, when travelers value destinations where they feel welcome and accommodated. It translates into longer stays and stronger economic impacts on destinations. Hosting events like the US Deaf Golf Championship and Ski for Light provided practical insights that shaped current initiatives, such as developing printed and digital trail guides enriched with GPS features to enhance visitor experience. The local community has also been keen to display support through window stickers, and their grassroots enthusiasm underscores the region's commitment to transformation, not just for tourists but for local residents too. Redefining Success Stories in Tourism Rhinelander's approach to tourism isn't just about increasing visitor numbers; it's about crafting memorable experiences that resonate with diverse audiences. The town, famously associated with the mythical Hodag, harnesses this culturally significant symbol, featuring it in festivals and marketing materials. Resources: Website: https://oneidacountywi.com/# LinkedIn Personal: https://www.linkedin.com/in/lauren-sackett-b2a5a59a/ LinkedIn Business: https://www.linkedin.com/company/rhinelander-chamber/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, Jacqui Sharpe, Executive Director at Three Lakes Area Chamber of Commerce shares a fascinating journey of transforming a small town's tourism landscape by tackling significant hurdles like the lodging shortage. She discusses the innovative steps they are taking to attract a hotel developer, address restrictive short-term rental ordinances, and harness community collaboration. What You Will Learn in This Episode: How Jacqui navigated through the unique challenge of having high tourist interest but limited lodging in Three Lakes Why Jacqui believes collaboration and partnerships are critical for addressing community challenges and fostering economic development How the community's history and natural resources have shaped Three Lakes as an attractive tourist destination Why the short-term rental ordinance and lack of hotels present a significant economic impact challenge, and what steps Jacqui is taking to address these What Jacqui has learned from collaborating with the Wisconsin Economic Development Association and others Navigating Tourism Challenges in Three Lakes, Wisconsin The challenges faced by Three Lakes, Wisconsin, underscore a common issue in the tourism industry: balancing development with maintaining a small-town charm. For Jacqui's community, attracting visitors isn't the problem; it's where to accommodate them. The community faces significant challenges due to lodging restrictions. Local ordinances require a minimum seven-day stay for short-term rentals, and a lack of hotel infrastructure following the loss of a downtown hotel in 2019 has resulted in a scarcity of lodging options. This means that visitors often stay elsewhere, taking their economic potential with them. This is why Jacqui and her team have been proactive in attracting new lodging developments. By emphasizing suitable lodging options in tourism-driven economies, they aim to inject a projected $13 million into the local economy over the next five years. Collaborative Initiatives Collaboration is at the heart of Jacqui's strategy to tackle lodging shortcomings. Her efforts with other DMOs to form a cohesive tourism department underscore a regional approach to development. Jacqui aims to fill the lodging void with developments that reflect community values and needs by aligning with economic development associations like the Wisconsin Economic Development Association (WEDC) and forming partnerships with hotel companies like Cobblestone. Establishing a new hotel, which is projected to open in 2026, is a major milestone. The project, supported by local banks and investors who require fewer incentives, will address the existing lodging gap while respecting and enhancing the small-town ethos vital to residents and returning visitors. The emphasis is reinvesting growth into the community through initiatives like community development funds. This ensures that economic benefits translate into tangible improvements for local residents, preserving the town's charm amid change. Resources: Website: https://www.threelakes.com/ Instagram: https://www.instagram.com/threelakeswi/ LinkedIn: https://www.linkedin.com/in/jacqui-sharpe-50482a15/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

This is the second of a series recorded at the ABA Marketplace. In it, we discuss how the industry is evolving, the biggest opportunities ahead, and strategies shaping travel's future. Enjoy hearing from five inspirational tourism leaders about topics including the rise of slow tourism and experiential travel. In this episode, you'll hear from these extraordinary leaders: Jennifer Tremblay Moore: https://www.linkedin.com/in/jennifer-tremblay-moore-b3014b73/ Jana Kaylor: https://www.visiteurekasprings.com/ Barry Surman: https://www.linkedin.com/in/barry-surman-3b23a81/ Annette Morejon: https://www.linkedin.com/in/annette-morejon-mba-31a17b19/ Adam Halay: https://www.linkedin.com/in/adam-halay-b94276140/ Insights from ABA Marketplace in Philadelphia My five guests discuss the evolving preferences of travelers and why the trend toward unique personalized experiences is picking up speed, the value of ABA Marketplace, and the importance of building genuine connections with industry partners. Jennifer Tremblay Moore, the Marketing and Communications Manager at the Wild Center Jennifer discusses the appeal of nature-based travel as people increasingly seek deeper connections with nature. She highlights new features at the Wild Center, like the extended Fen Trail and interactive exhibits such as the giant eagle's nest and gorgeous resident river otters, which aim to reconnect visitors with the outdoors. Jennifer emphasizes the Center's commitment to accessible and inclusive experiences that cater to all groups, including students and seniors. Jana Kaylor, Group Sales Manager for Eureka Springs Eureka Springs is a hidden gem, ideal for relaxation and an escape from the hustle of everyday life. Jana is keen to let people know all about her destination. She describes its extensive outdoor and cultural offerings, from kayaking and biking to exploring historic hotels and haunted sites. Jana loved attending ABA because it was such a great educational experience. Industry partners are willing to share advice and make genuine connections. Barry Surman, Deputy Director of Tourism and Film for Westchester County, New York Barry explains why the current trend is toward more specialized and personalized travel experiences with smaller, more tailored tour groups. He also explains why he appreciates the hospitality and culture of cooperation within the tourism industry so much and how ABA Marketplace exemplifies that. Barry also discusses the networking opportunities that help build collaborations and connections with industry partners. Annette Morejon, President of North America for Whisper Systems USA The key topic of my discussion with Annette centers on upcoming innovations in Whisper Systems USA tour-guide audio systems, including AI integration for real-time translations, which will enhance user experiences. Anette reflects on her 25-year career in tour guiding and tour management, noting a shift toward smaller, more personalized travel experiences that offer deeper cultural connections. She sees ABA Marketplace as an excellent place for networking and keeping abreast of industry trends. Adam Halay, Assistant Sales Manager at the National Baseball Hall of Fame and Museum Adam shares why he's so enthusiastic about upcoming exhibits, including one focusing on Japanese-American baseball. He talks about creating exclusive, behind-the-scenes travel experiences to meet travelers' evolving desire for more personal interactions. Adam stresses the importance of building genuine relationships at industry events like ABA Marketplace, which he believes are crucial to allowing DMOs to share their stories and engage visitors on a deeper level to boost tourism to their destination. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, we are doing something different. Earlier this month, we hosted a webinar on the effects of policy and headlines on cross-border tourism. This was the first of a series of community conversations that we will be hosting this year. In this webinar, we invited 5 expert panelists to talk about Canadian-U.S. Tourism. The conversation was forward-focused and collaborative, and our panelists shared openly, candidly and provided actionable insights and ideas for strengthening cross-border tourism between Canada and the US. That is why we decided to replay the audio from this webinar here on Destination on the Left. In this episode, you'll hear from five inspirational tourism and travel media professionals: Vince Accardi, President of Ontario Motor Coach Association Corey Fram, Director of Thousand Islands International Tourism Council Richard Arnold, Owner of Atlantic Tours Canada Catherine Dawson March, Travel Writer and Editor of The Globe and Mail Christopher Mitchell, Canadian Travel Influencer from Traveling with Mitch Ideas to Build Community and Collaboration We examine the impact of recent policy changes and tariffs on cross-border tourism between Canada and the US. Our knowledgeable industry experts share their perspectives on the current Canadian sentiment toward US travel, potential economic impacts, and the power of tourism as a connector during challenging times. Vince Accardi, President of Ontario Motor Coach Association Vince emphasizes the longstanding economic and cultural ties between Canada and the U.S. in tourism. He highlights the importance of staying invested in cross-border partnerships even during challenging situations and the importance of open communication and collaboration between tour operators, destinations, and consumers to counter the negative effects of current political climates. Corey Fram, Director of Thousand Islands International Tourism Council Corey shares insights from the unique position of a binational destination. He pointed out the historical patterns of cross-border travel challenges, such as those post-9/11, and the impact on travel sentiment. He also stresses the importance of maintaining face-to-face communication and building strong relationships at the local level to ensure continued collaboration across the border. Richard Arnold, Owner of Atlantic Tours Canada Richard discusses the deep-rooted connections between Atlantic Canada and the U.S., particularly New England. He frankly expresses that Canadians' sentiments toward current political issues have also led to hurt feelings. However, he remains optimistic about the tourism sector's resilience and values the importance of storytelling and media campaigns to remind Canadians and Americans of their longstanding friendly relations and shared histories. Catherine Dawson March, Travel Writer and Editor of the Globe And Mail Catherine offers her insights into the editorial perspective on the situation. She discusses the shift in Canadian sentiment toward travel to the U.S. due to current trade issues. Catherine highlights the challenge of running U.S.-focused stories during such times and expresses the responsibility of media professionals to handle content carefully to avoid inflaming existing tensions. Christopher Mitchell, Canadian Travel Influencer from Traveling With Mitch Chris speaks about maintaining personal and professional relationships beyond political narratives. While acknowledging the challenges posed by the current climate, Chris emphasizes the value of sharing local stories that highlight human connections and positive experiences. He stresses the role of travel influencers and creators in shaping narratives that transcend political disputes and support ongoing dialogue between Canadians and Americans. It's clear that despite the hurdles posed by tariffs and political rhetoric, the tourism relationship between these two countries remains resilient. The panel urges open communication, and strategic partnerships to nurture this vital economic and cultural bond. As communities, companies, and governments on both sides of the border navigate these complexities, the overarching message is one of patience, optimism, and a shared commitment to a future where tourism flourishes, unhindered by current and future challenges. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

This is the first of a two-part series from the ABA Marketplace, in which we discuss how the industry is evolving, the biggest opportunities ahead, and strategies shaping travel's future. In this episode, you'll hear from five inspirational tourism leaders about topics including the rise of slow tourism and experiential travel. In this episode, you'll hear from these remarkable leaders: Sally Altman, Director Of Global Sales From Travel Advocates: https://www.linkedin.com/in/sally-altman/ Mitch Bach, CEO of Trip School: https://www.linkedin.com/in/mitchellbach/ Marlene Kay Smith, Sales Manager Of Traverse City Tourism: https://www.linkedin.com/in/marlenekaysmith/ Lew Myers, III, Director Of Policy, Research, And Impact At American Bus Association: https://www.linkedin.com/in/lew-myers-iii-38b605126/ Joe Lannan, Executive Director Of Visit French Lick West Baden: https://www.linkedin.com/in/joelannan/ Insights from ABA Marketplace in Philadelphia Join us for some golden nuggets from the American Bus Association (ABA) Marketplace in Philadelphia. We'll explore how the travel sector is evolving, uncover some significant opportunities on the horizon, and discuss strategies driving the future of travel. Sally Altman, Director Of Global Sales From Travel Advocates Sally highlights Travel Advocates' ability to address last-minute hotel sourcing needs and discusses the value of networking and volunteering at shows like ABA for building relationships. She emphasizes listening to colleagues and clients and integrity as keys to her success. For her, it's those long-term relationships, not just short-term transactions, that drive her career. Mitch Bach, CEO of Trip School I loved hearing Mitch Bach, CEO of Trip School and host of the Tourpreneur Travel Business Podcast, share his thoughts on the travel industry's shift toward building communities and why success lies in building emotional connections with potential clients. He advises new professionals to network actively at events like ABA; his philosophy is to ‘smile and say hello to everybody'! Marlene Kay Smith, Sales Manager Of Traverse City Tourism Marlene shares her excitement for upcoming opportunities in 2025, like Traverse City's international fireworks and its growing collaboration with local partners to attract visitors. She talks more about the trend for “slow tourism,” where travelers favor immersive experiences and connections with the environment. She fondly describes ABA Marketplace as a place to form deeper connections and foster valuable business relationships. Lew Myers, Director Of Policy, Research, and Impact at American Bus Association Lew and I discuss the importance of data-driven research and policy advocacy to support the bus and tourism sector. He discusses the foundation's initiatives, such as scholarships, fundraising events, and research efforts, to strengthen the industry's competitiveness against other travel modes, such as airlines and cruises. He describes ABA Marketplace as a vibrant, relationship-centered event akin to a family reunion. Joe Lannan, Executive Director Of Visit French Lick West Baden Joe focuses on his plans to strengthen local partnerships to improve visitor experiences at his destination. As a leader new to the travel and tourism sector, we discuss why he prioritizes empathy, data-driven decision-making, and collaboration as a leader. Joe appreciates ABA Marketplace as an invaluable platform for networking and gaining fresh perspectives. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Lisa Meriwether, Tourism Manager, City of Danville, and Pittsylvania County, VA all about the creation of a brand new DMO. She details the three key steps that helped set the new brand up for success, starting with hiring a seasoned industry consultant and marketing partner, then focusing on the community's citizens before the visitors, and finally, connecting the new brand to a tourism product that already existed. Lisa also shares more about how an $850,000,000 Caesars Resort development was the catalyst that got it all started. What You Will Learn in This Episode: Why Lisa prioritized community engagement with locals before promoting to visitors How an $850,000,000 Caesars Resort development acted as a catalyst for the tourism program's success How a seasoned industry consultant and marketing partner helped in establishing a strategic plan and brand for Visit SoSi Lisa discusses the importance of community collaboration and building partnerships with local stakeholders for sustainable tourism Why Lisa leverages an ambassador program to engage citizens and educate them about tourism's significance in their community Engaging the Community When Lisa Meriweather was appointed Danville's tourism manager, there was no brand, identity, plan, or budget. She collaborated with the Eddie Alexander team to create a tourism master plan and establish a clear, forward direction. One key part of Lisa's strategy was prioritizing the citizens of Danville before even targeting visitors. By treating local citizens as their first customers, the Visit SoSi team was able to build community pride and trust in the new brand. This initiative proved to be a turning point, with locals increasingly becoming community champions and showcasing the brand to outsiders. Catalyst for Transformation – The Caesars' $850M Resort Development The $850 million Caesars Resort development has been a huge catalyst for Danville's tourism revitalization. Lisa talks all about how the project sparked curiosity and excitement nationwide, positioning Danville as an exciting destination. The project was approved in a 2020 referendum and opened in December 2023, drastically altering the economic and tourism landscape in the area. Caesars' emergence in Danville has attracted leisure travelers and meeting planners, bridging the gap for an area with limited accommodation offerings. The project has set the stage for further economic development and diversified industry growth, moving away from the historic dependency on textiles. Collaboration and Connectivity A cornerstone of the Visit SoSi strategy has been creating a collaborative atmosphere among previously siloed tourism stakeholders. Lisa organized quarterly stakeholder meetings, facilitating a unified front where hotels, museums, raceways, and other attractions could communicate and collectively strategize. This breaking down of silos has led to more cohesive marketing efforts, strengthening Danville's overall tourism product. Resources: Website: https://www.visitsosi.com/ Instagram: https://www.instagram.com/visitsosi LinkedIn: https://www.linkedin.com/in/lisa-meriwether-10273a2a/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

In this episode of Destination on the Left, Eileen Ivette shares her journey to becoming a creator and travel influencer. We discuss her award-winning Black Latin History series, which won Best Travel Series at the Black Travel Film Festival. Eileen shares historical narratives and shows people how to immerse themselves in history while traveling. She details her storytelling approach, from equipment choices to balancing work, authentic experiences, and content curation for each piece. What You Will Learn in This Episode: Why Eileen is passionate about creating platforms that highlight the presence and contributions of Afro-Latinos in Latin America and the importance of representation How Eileen's unique approach to storytelling involves treating her content as a love letter to a destination and the strategies she uses to create immersive and engaging content Why Eileen believes that exposure to diverse cultures through travel leads to personal expansion and greater cultural understanding What role Eileen's background in journalism plays in her ability to capture and share meaningful stories through video content How Eileen collaborates with destinations and the flexibility she appreciates when creating authentic stories that resonate with her audience Celebrating Cultural Diversity Through Travel With an academic background in journalism, media, and film from Howard University, Eileen has always been passionate about storytelling. This passion led her to create content that entertains, educates, and inspires. Eileen loves to share stories about black history, businesses, and events across Latin America. Her commitment to this cause was recently recognized with her award-winning Black Latin History series, which won Best Travel Series at the Black Travel Film Festival. Through her work, Eileen aims to share history and show how travelers can immerse themselves in it when visiting different destinations. She believes that cross-cultural connections and exposure to new cultures lead to expansion and growth. Crafting Content with Heart Eileen views her projects as love letters to the destinations she showcases, pouring emotion into each piece she produces. Her aim is always to capture the energy and essence of each place she visits, bringing it to life for her audience. She described balancing her work with the authentic travel experience, ensuring her content remains engaging and immersive. Her goal is to make viewers feel the energy and emotions of the places she visits, even if they can't be there in person. Inspiring Connections Eileen's work goes beyond sharing beautiful destinations; it bridges gaps and inspires meaningful conversations about cultural diversity. She emphasizes the importance of connecting with one's roots through travel, highlighting how these journeys can help individuals understand and appreciate the diverse threads that shape our shared history. Eileen's travels to Colombia and Brazil are great examples of how immersing yourself in local culture builds amazing community connections. Resources: Website: http://www.eileenivette.com/ LinkedIn: https://www.linkedin.com/in/eileen-ivette/ YouTube: https://youtu.be/beLg_ljrmDU?si=a-Uh6NskvNjpWqEm We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Stacy Ritter, President and CEO of Visit Lauderdale, about the importance of serving your community and residents first. We discuss how she approached the realities of the cultural divisions in her state and how her organization has helped her community stay true to who they are and share that message with others. We also discuss Visit Lauderdale's upcoming exciting new projects and creative collaborations. What You Will Learn in This Episode: How Stacy approached Visit Lauderdale's rebrand by focusing on inclusivity and service to the community Why she believes in speaking out against the cultural wars in Florida, and how it reflects the values of her community Strategies Visit Lauderdale uses to stand out in a crowded travel and tourism marketplace Exciting collaborations that Visit Lauderdale has with destinations like Provincetown and Palm Springs What exciting new developments are on the horizon for Visit Lauderdale, including the convention center expansion and partnerships Stacy's perspective on representing and reflecting community values in destination marketing Rethinking the Brand We dig into the rebranding process for Visit Lauderdale. Dissatisfied with the previous tagline, “Hello Sunny,” Stacy led a brand overhaul to better reflect the vibrant diversity of the area. The new tagline, “Everyone Under the Sun,” focuses on inclusivity and much better represents the multicultural population of Broward County, which includes 170 nationalities and 148 languages. Stacy shares the importance of understanding residents first and genuinely believes that when the community is happy they are positive ambassadors for a destination. Values-Led Leadership Throughout our discussion, Stacy shares her perspective on the importance of values-led leadership. Visit Lauderdale is committed to inclusivity, economic growth, and resident welfare. This values-centric approach improves community relations and helps craft genuinely magnetic marketing campaigns that have an impact. Exciting Developments on the Horizon Visit Lauderdale has some exciting projects on the horizon, including the $1 billion expansion of the Broward County Convention Center and the new 801-room Omni Hotel, expected to open in September 2025. These new projects will significantly improve Fort Lauderdale's ability to host larger conventions and attract international attention. The renovation of Pier 66, a historical site and iconic building, is just one example of how Fort Lauderdale is preserving its heritage while integrating all the attractions that contemporary travelers are looking for. Stacy is looking forward to these future developments drawing in more visitors and improving the overall experience of the area. Resources: Website: https://www.visitlauderdale.com/ LinkedIn Personal: https://www.linkedin.com/in/stacy-ritter-10454917/ LinkedIn Business: https://www.linkedin.com/company/gflcvb/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Graeme Labe, Managing Partner and Chief Design Officer at Luxury Frontiers. He discusses how his immersive design firm got started and has gained traction since 2020 as people are seeking more meaningful experiences. Graeme redefines the meaning of luxury travel, explaining that genuine experiences and a connection to nature are important parts of this market. What You Will Learn in This Episode: How Graeme transitioned from traditional hotel project management to becoming the managing partner at Luxury Frontiers, a company specializing in immersive and experiential design for the hospitality industry Why the concept of luxury has evolved to focus more on genuine and meaningful experiences rather than just physical amenities How the COVID-19 pandemic accelerated the demand for experiential hospitality What specific strategies and design elements Luxury Frontiers use to integrate local communities into their projects, ensuring sustainability and creating mutual benefits Graeme shares insights on creating holistic return on investment by balancing financial gains with environmental sustainability and community engagement The Rise of Immersive Experiences Graeme co-founded Luxury Frontiers, a design firm that creates unique and innovative architectural designs for the hospitality industry. Their goal is to craft unforgettable experiences that blend seamlessly with the surrounding natural environment. By working with well-known clients like Abercrombie and Kent, Graeme's approach has helped redefine what luxury travel means today. The idea of luxury has changed. It's no longer about flashy displays of wealth. Today's Travelers are looking for authentic and meaningful experiences connecting them with nature and local culture. Graeme understands this shift and uses it to create designs that appeal to modern travelers. One example is the Nabiba project in Mexico, collaborating with Four Seasons. This project reimagines hospitality by focusing on unique lodging, interactive dining, and deep engagement with the local area. Guests are encouraged to participate in food preparation, and there's no traditional reception area. Nabiba offers an immersive experience that goes beyond a typical hotel stay. Strategic Collaboration Graeme believes collaboration is key, whether with other architects, designers, or local communities. He's convinced that teamwork leads to amazing results, not just in the creative process but in the final product because it brings together a wealth of knowledge and experience. Sustainability is really important to Graeme and Luxury Frontiers. He explained that it's not just about being eco-friendly – it's also about creating jobs for the people who live nearby. Their projects often use local architecture and traditional building methods, which means more jobs and skills training for locals. This way, the whole community benefits from each project for years to come. Redefining ROI in Hospitality The COVID-19 pandemic really sped up the demand for immersive experiences. As people started coming out of lockdowns, they really wanted to reconnect with nature and enjoy meaningful interactions. Graeme noticed a big increase in demand for projects that offer genuine engagement with the environment and local culture. This shift has allowed Luxury Frontiers to focus on delivering amazing experiences and solidify their position as a market leader. Graeme wrapped up the conversation by challenging the traditional idea of return on investment (ROI). He suggested that travel marketers need to start looking at the bigger picture and consider both financial returns and environmental impact for the future of hospitality. By prioritizing sustainable practices and immersive experiences, companies can improve their bottom line and make a positive contribution to the world and local communities. Resources: Website: https://www.luxury-frontiers.com LinkedIn Personal: https://www.linkedin.com/in/graeme-labe-a0332b19 LinkedIn Business: https://www.linkedin.com/company/luxury-frontiers We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Andy Clinton, CEO of Visit York County. He discusses why youth sports tourism is so important to his community and how reaching out to other successful destinations for inspiration has helped them build their visitor numbers. Andy also shares the details of the innovative strategies that Visit York County uses to grow traffic to their website, increasing it from 500,000 to over 2 million page views annually. What You Will Learn in This Episode: Why youth sports tourism is crucial for York County and how the community leverages its local assets to attract major events How Visit York County collaborates with local partners like the Chamber of Commerce and economic development organizations to enhance overall community marketing Why short-form videos and digestible blogs are vital for engagement and how they have transformed their digital presence Andy's approach to benchmarking and reaching out to other successful destinations for inspiration and best practices How Visit York County uses geolocation data to provide unique insights to local businesses Youth Sports Tourism One of the central themes Andy discussed was the burgeoning field of youth sports tourism. York County's various state-of-the-art sports facilities, including a nine-court basketball facility and softball complexes, position it as a prime location for national and international sports events. With events like the Adidas 3SSB basketball circuit and the NCAA Cross Country Southeast Regionals, the county has been able to attract substantial hotel bookings. Andy stressed the impact of accessibility on their success, particularly the convenience offered by the nearby Charlotte Douglas International Airport. This airport's proximity allows for easy travel, attracting teams and visitors nationwide. Focusing on Collaborations Andy shares how Visit York County collaborates with the York County Chamber of Commerce and the county's economic development department to build united marketing efforts. Their partnership ensures that they present a cohesive message that promotes the county as a tourist destination and a vibrant community with ample business opportunities. We also discuss how Visit York County uses geolocation data to provide unique insights to local businesses. By analyzing mobile location data, they can report detailed information about their customer base to restaurant and brewery owners, such as the percentage of visitors from outside the county and the number of different states that customers are coming from. This approach allows stakeholders to see the tangible benefits of tourism and understand its significant impact on their businesses. Getting Visible Online A huge part of York County's strategy has been continuously boosting its digital presence. Visit York County's website has had an impressive transformation over the past few years, resulting in an impressive increase in traffic from 500,000 to over 2 million page views annually. The key to this impressive growth is in creating engaging short-form video content, great imagery, and digestible blogs. Topics like “Top Five Places to Pick Strawberries” and “Where to Find Santa in York County” have driven traffic and engaged tourists and local residents. Resources: Website: https://www.visityorkcounty.com/ LinkedIn Personal: https://www.linkedin.com/in/andrew-clinton-05720258/ LinkedIn Business: https://www.linkedin.com/company/visityorkcountysc/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Arturo Gaona, Chief Partnership Officer at Wheel the World. Arturo shares how Wheel the World started with one vision in mind and evolved into a solution for helping visitors of all abilities know what to expect when planning their travels. He shares how Wheel the World collaborates with DMOs to map accessibility features and provide accurate, reliable accessibility information for travelers. What You Will Learn in This Episode: Why Wheel the World was founded and how a crowdfunding trip to Patagonia inspired the start of the company What the Accessibility Mapping System (AMS) is and how it helps both DMOs and travelers Specific challenges travelers with disabilities face and how Wheel the World's solutions aim to address these issues How the Destination Verified program helps destinations attract more diverse visitors by making accessibility information more transparent and accessible What proactive steps DMOs can take to improve how they share information about accessibility From Personal Experience to Global Impact Arturo shares how Wheel the World was born in 2016, when a trip planned with friends, including a wheelchair user, to Torres del Paine in Patagonia exposed the glaring gaps in accessible travel information. The group's determination led to creating a hiking wheelchair and a crowdfunded expedition, which went viral, catapulting the concept of accessible travel into the spotlight. The overwhelming internet response to their self-filmed documentary inspired Arturo and his friends to found Wheel the World in 2017. How DMOs Can Create Accessible Destinations The collaboration with Visit Mesa, a trailblazer in destination accessibility, was Wheel the World's foray into working with DMOs. Arturo explains how their method helps destination marketers take steps to share their accessible locations with potential visitors: 1. Accessibility Information Provide accurate and comprehensive accessibility information. Arturo explains that many destinations lack a centralized repository of accessibility data. By mapping the accessibility of over 90 destinations with its Accessibility Mapping System (AMS) app, Wheel the World can provide travelers with the information they need to plan their trips. 2. Booking Solutions Once accessibility data is collected, the next step is ensuring that travelers can easily book accommodations and services that meet their unique needs. Wheel the World offers a user-friendly platform where accessible travel options are readily bookable, bridging the gap between information and action. 3. Training Another barrier to accessible travel is hospitality professionals' lack of knowledge and awareness of interacting with people with disabilities. Wheel the World's Academy provides training that gives industry professionals the skills they need to provide excellent service, break down invisible barriers, and embed inclusivity. Arturo also discusses how marketers can present the destination in a way that resonates with travelers with disabilities, ensuring they feel welcomed and included. Arturo emphasizes that DMOs can start by taking small, actionable steps toward inclusivity. The key starting point is to find out a destination's accessibility information online and then work on continuously improving accessibility. Resources: Website: https://wheeltheworld.com/ LinkedIn Personal: https://www.linkedin.com/in/arturo-gaona-ab38a71a/ LinkedIn Business: https://www.linkedin.com/company/wheeltheworld/ Destination Verified: https://wheeltheworld.com/destination-verified? We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Nikita France, Founder of Travel Agent Collective, who shares her story of how she helps travel agents build their businesses by building their personal brand. She offers great actionable advice on how to stand out on social media so you can build authority, confidence, and trust with potential customers. What You Will Learn in This Episode: How Nikita transitioned from consulting for Caribbean hotels to founding Travel Agent Collective Why personal branding is crucial for travel agents and the methods to build trust and authority in the industry How Nikita advises travel agents to use social media platforms like LinkedIn, Instagram, and Facebook to position themselves as industry experts Why email marketing is an indispensable tool for travel agents and how to effectively use personalization and conversational tones How to leverage TikTok trends and move followers to other platforms, ensuring higher engagement and conversions Nikita's insights and practical advice on repurposing content and using AI to optimize your marketing efforts The Story Behind Travel Agent Collective After consulting for Caribbean hotels and spotting a gap in travel advisors' marketing strategies, Nikita founded Travel Agent Collective in 2017. Starting as a basic content solution, it has evolved into a comprehensive platform that provides vital marketing tools for travel advisors. The pandemic posed unprecedented challenges for the travel industry. Launching her company in November 2019, Nikita quickly pivoted her messaging to assist travel advisors in handling client cancellations and rescheduled trips. The conversation around personal branding was never more relevant, as maintaining a strong social media presence during the pandemic proved essential for staying top-of-mind with clients. Why Personal Branding Builds Authority Personal branding isn't just about self-promotion—it's about building trust and establishing authority in your field. For travel advisors, this means cultivating an authentic presence that speaks directly to potential clients. “People relate to people,” Nikita emphasizes. “A strong personal brand lays the groundwork for authentic connections.” Nikita advises blending personal content with business updates to reach as many potential travelers as possible. For example, you could share a mix of family photos and client success stories on Facebook. This humanizes your business, making clients feel more connected to you as a person. On Instagram, maintain a conversational tone like speaking to a friend at a cocktail party. And on LinkedIn, focus on thought leadership: share your industry insights and success stories to establish yourself as an authority. Using Social Media Effectively Each social media platform serves a different purpose, and Nikita shares her tips on how you can use each platform effectively as a business. Facebook: Maintain a business page and use your personal page for broader reach. Share a mix of personal and business content to stay authentic. Instagram: Use a business profile for better insights. Personal stories can blend with business updates to help you stay top of mind with travelers. LinkedIn: Approach it as a platform for thought leadership. Share industry insights and behind-the-scenes content to build authority. Engagement is key to social media's effectiveness. Nikita stresses that your tone should be conversational, not salesy. Your stories and successes should subtly showcase your expertise without overt selling. Resources: Website: https://www.travelagentcollective.com/ LinkedIn: https://www.linkedin.com/in/nikitafrance/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Brian Applegarth, founding chair of the Cannabis Travel Association International and owner of Applegarth Strategies, about the burgeoning interest in cannabis tourism. He describes the four archetypes of this growing target market, and we discuss how destinations should think about their cannabis experience and how to develop it alongside their brand. Brian also shares some case studies of destinations that are innovating with cannabis experiences right now. What You Will Learn in This Episode: How Brian categorizes cannabis travelers into four distinct archetypes and the marketing strategies tailored for each Why there is a growing interest in cannabis tourism, with approximately 70 million Americans expressing interest What role data and storytelling play in effectively marketing and integrating cannabis tourism into travel destinations How destinations like Travel Santa Ana and VISIT Oakland are innovating with cannabis experiences, including the introduction of cannabis trails What the cannabis travel industry can learn from craft brewery and vineyard tourism Understanding the Cannabis Tourism Market With over 70 million Americans interested in cannabis tourism, Brian shares the importance of understanding the varied subgroups within this demographic. His insights into what kinds of travelers are interested in exploring cannabis culture help DMOs create targeted marketing and refine their strategies to better attract this rapidly growing group. From the ‘canna-curious' to the ‘transformative/ceremonial traveler,' understanding these traveler personas enables more precise, meaningful engagement. Brian outlines four distinct archetypes that highlight varying niches of cannabis engagement and interest: 1. Canna-Curious: Individuals who are interested in exploring cannabis experiences but aren't necessarily consumers. 2. Cannabis Wellness: People focused on enhancing their quality of life and well-being through cannabis. 3. Cannabis Connoisseurs: Enthusiasts who are interested in the intricacies of cannabis cultivation and different varieties. 4. Transformative/Ceremonial Traveler: Those seeking spiritual or consciousness-expanding experiences through cannabis. Understanding these subgroups is crucial for destinations aiming to effectively cater to the diverse needs and preferences of cannabis tourists. Leveraging Data to Inform Strategy Brian emphasizes the power of data in creating successful cannabis tourism strategies. His data-driven approach allows destinations to design engaging and personalized cannabis experiences. We dig into the details of Brian's work with destinations like Travel Santa Ana, with its 30 cannabis shops and how they collaborate with a local cannabis farm, or Oakland's ‘Visit Oakland' cannabis trail which stands out by combining lounges, shops, and equity-focused activities, promoting diversity and inclusion in the cannabis industry. Opportunities in Cannabis Tourism As cannabis legalization spreads, destinations can innovate with creative cannabis-centric experiences. The synergy with craft beverages, especially in agriculturally rich regions, offers destinations really exciting prospects and the integration of cannabis has huge potential for capturing the imagination of a new group of visitors. Brian highlights the importance of collaboration and an inclusive approach that respects local cultures and histories. Resources: Website: https://brianapplegarth.com/ LinkedIn: https://www.linkedin.com/in/Brian-Applegarth/ Canna-Starter Kit for Destinations: https://brianapplegarth.gumroad.com/l/starterkit We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

This week, we're sharing more insights from travel experts at the NTA Travel Exchange event in Huntsville, Alabama. You'll hear how improving efficiency in tour operations can enhance customer satisfaction through digital tools and technology integration. We also discuss the impact of AI on tourism and the importance of strategic partnerships in our industry. Our space has some promising new initiatives and exciting future plans, and I'm sure you'll love our guests' golden nuggets of advice. In this episode, you'll hear from these knowledgeable leaders: Eileen Gutierrez: https://www.linkedin.com/in/eileengutierrez/ Evan Krofchick: https://www.linkedin.com/in/evan-krofchick-78b4b623/ Jason Murray: https://www.southwestadventuretours.com/about-us/our-team/jason-murray/ Jeremy Hundt: https://www.linkedin.com/in/jeremy-h-69547166/ Jill Daly: https://www.linkedin.com/in/jilldaly/ More Insights from The National Tour Association Travel Exchange Eileen Gutierrez of Wetravel Eileen discusses the increasing importance of customization and the shift toward online and installment payment options, reflecting trends emerging from her platform, WeTravel. She also shares how their new AI-driven itinerary builder, set to launch in 2025, aims to streamline operations and enhance customer experiences. Eileen loves the sense of community and collaboration fostered by the NTA Travel Exchange, likening it to a family. She highlights the importance of networking events for exchanging ideas and strengthening industry bonds. Evan Krofchick of Trackables Travel Software Systems Evan dives into the critical importance of improving operational efficiency in tour operations to improve customer satisfaction. He also discusses the profound impact of reducing wait times and leveraging digital tools for itinerary management and logistics, such as proper luggage handling, to avoid costly and inconvenient errors. Evan can't praise the collaborative environment fostered by the NTA Travel Exchange enough because of the way it enables travel industry professionals to come together and provide exceptional travel experiences. Jason Murray of Southwest Adventure Tours We discuss 2025 trends, including the impact of AI on tourism, a significant shift towards customization, and the strategic importance of time management for entrepreneurs. Jason addresses the challenges of remote work in maintaining team cohesion, emphasizing the need for intentional communication and shared alignment with company values. Our conversation also covers Jason's strategic pivot from hands-on tour guiding to assuming a leadership role, illustrating the company's adaptability and forward-thinking approach. Jeremy Hundt of Landmark Tours Jeremy and I dive into the reasons behind the growing appeal of slow travel, where tourists are encouraged to immerse themselves in destinations over longer stays, reducing the stress of daily movement. Jeremy highlights the crucial role of partnerships, particularly with Destination Management Organizations (DMOs), in orchestrating successful tours and fostering group-friendly environments. He enjoys the NTA Travel Exchange because it's a vibrant community where competitors come together to advance the industry, sharing data and strategies to overcome mutual challenges. Jill Daly of The Israel Ministry Of Tourism Jill focuses on the theme of resilience in maintaining tourism during conflicts, specifically highlighting Israel's current situation post-October 7th attacks. Despite the challenges, she outlines ongoing efforts to keep tourism viable, she also touches on the emerging trend of voluntourism, where visitors participate in service activities helping local communities, such as picking citrus fruits. Jill shares her personal experience of how the tourism industry can thrive even amidst adversity. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

Welcome to the first of a two-part series from NTA, where we dive into tour and travel trends, partnerships, and challenges shaping the industry. In our conversations, we explore the rise of transformative travel, the international tourism rebound, and innovations in payment systems—all key trends driving the travel industry forward into 2025. In this episode, you'll hear from these industry leaders: Kelly Dean: https://www.linkedin.com/in/kellydeanottawa/ Kim Ricaurte: https://www.linkedin.com/in/kim-ricaurte-510588285/ Patrick McIntyre: https://www.linkedin.com/in/patrick-mcintyre-2b61914 Sheryl Porto: https://www.linkedin.com/in/sheryl-porto-489189b1/ Zach Harrison: https://www.linkedin.com/in/zachary-harrison-a63481194/ In my interviews at the NTA, each guest shares examples of successful collaborations from DMOs and hotels to technology providers that help them create unique and memorable travel experiences. Kelly Dean from Ottawa Tourism Kelly emphasizes transformative and experiential travel, including immersive experiences such as culinary tourism and engaging deeply with local cultures. She shares more about how the travel industry can grow and adapt post-pandemic to meet evolving consumer expectations for the future. Kim Ricaurte from Airwallex We discuss Kim's approach to helping people embrace new solutions without criticizing their existing methods, and she emphasizes the importance of partnership and support through these transitions. Kim also discusses significant trends in financial technology, particularly a shift away from traditional credit cards to alternative payment methods such as Google Pay, Apple Pay, and local systems like ACH, and explains the benefits of educating travel operators on these new financial solutions. Patrick McIntyre from Image Tours Patrick shares some new things he is working on for 2025—including a new Greek tour. He digs into the importance of responding to customer feedback and making tweaks that keep itineraries fresh and attractive to travelers. Building stronger relationships with your clientele helps support sales. Patrick describes the NTA Travel Exchange as “new” and says it's an exciting place to learn, get to know some new people, and continue to develop relationships with people he's already met. Sheryl Porto from Merani Hotel Group Sheryl and I dig into the exciting resurgence in international travel, particularly in Niagara Falls, USA, highlighting the unique cross-border tourism challenges and opportunities between the US and Canada. She shares her thoughts on the recovering international market post-pandemic and anticipates seeing significant business growth in 2025, especially from the Indian market. Zach Harrison from Anderson Vacations Zach and I discuss his focus on small-group travel, especially in remote Canadian areas. He highlights the shift from large 55-passenger buses to smaller 16-passenger groups, which allows for more intimate travel experiences and access to unique destinations that larger buses cannot reach, such as early morning wildlife tours in the Rockies. Zach also shares the importance of mentorship in the evolving travel industry, acknowledges generational gaps, and emphasizes the warm, collaborative community fostered at the NTA Travel Exchange. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I'm talking with eight industry professionals at OMCA Marketplace, held in Windsor, Ontario, Canada. These conversations emphasize the evolving nature of the travel industry driven by changes in traveler expectations, strategic international cooperation, and a strong focus on quality and convenience. In this episode, you'll hear from these travel industry professionals: Jeffrey Goldwasser: https://www.linkedin.com/in/jeffrey-goldwasser-36264711/ Brittany Dykla: https://www.linkedin.com/in/brittany-dykla-cpa-7a50b036/ Jennifer Miller: https://www.linkedin.com/in/jennifernealmiller/ Karine Boudreau: https://www.linkedin.com/in/karine-boudreau-722355205/ Marcy Barnes: https://www.linkedin.com/in/marcy-barnes-8b98092b/ Mary Ellen Hudson: https://www.linkedin.com/in/mary-ellen-hudson-4807071b/ Ray DeNure: https://www.linkedin.com/in/ray-denure-7852805b/ Ben Rome: https://www.linkedin.com/in/benhrome/ Jeffrey Goldwasser – Sales Representative For Amaya Seating Jeffrey reflects on how many industry shows he attends each year and underscores the importance of networking outside the booths, such as in elevators, meals, or after-parties, where meaningful connections often occur. He also talks about supporting the “Women in Buses” initiative under the ABA, recognizing women's critical role in the bus industry. Jeffrey describes the OMCA Marketplace as “evolving,” appreciating the opportunity to meet new people and establish future business connections. Brittany Dykla – CFO Of Brilliant Edventures Brittany discusses the integral role of collaboration in tourism, which distinguishes it from other sectors where collaboration often requires additional encouragement. She notes the importance of leveraging the current travel boom for long-term growth through immersive, storytelling-driven experiences that feel exclusive to the group and resonate with younger generations. She loves the OMCA Marketplace, praising its collaborative, productive atmosphere! Jennifer Miller – Manager, Domestic Tourism From Visit Detroit We discuss the vibrant tourism offerings available in Metropolitan Detroit that help visitors enjoy the city's rich history and fun distillery scene. She highlights valuable cross-border collaborations with Windsor, Ontario, such as the Detroit Grand Prix and the Freedom Festival fireworks. Jennifer describes the OMCA Marketplace as “comfortable” with effective networking opportunities that help build valuable industry relationships. Karine Boudreau – Sales And Marketing Coordinator From Destination Moncton Dieppa Karine describes her first time attending the OMCA Marketplace as welcoming and says it's an excellent opportunity to make new contacts. She shares the increasing popularity of real-life experiences that revolve around food, leisure activities, and spending time outdoors such as the enchanted night walk that depicts the Acadian culture in the best possible way. Marcy Barnes – Market Development Specialist From Tourism New Brunswick Marcy identifies sustainability as a growing trend in the tour and travel sector for 2025, which includes practices like using reusable water bottles and alternative transportation methods. She mentions the advantage of taking longer trips to improve sustainability, reducing the need for multiple short flights throughout the year. Marcy uses a gardening analogy to emphasize the importance of relationship building at events like OMCA, comparing initial meetings to planting seeds and subsequent interactions to nurturing a relationship. Mary Ellen Hudson – Travel Trade From Fredericton Capital Region Tourism Mary Ellen highlights the growing interest in astrotourism, following significant astronomical events like the total eclipse observed in Fredericton. She mentions partnerships with the Royal Astronomical Society of Canada to promote events such as star-watching and telescope observations, which cater to this upcoming trend. She describes the OMCA Marketplace as “fun,” leaning into the energetic and social nature of the travel industry event. Ray DeNure – Owner From DeNure Tours Ray discusses taking a long-term view of the industry, understanding the broader context, and integrating forward-looking strategies to sustain and grow the business while accommodating shifting travel behaviors and preferences. He emphasizes events like the OMCA Marketplace's positive role in making business connections and creating informal networking opportunities in social settings. Ben Rome – Director Of Communications And Brand From American Bus Association We discuss the resurgence of travel bookings and the increased numbers of solo travel and single-family travel. People now seem to be open to traveling to international destinations right now too, whereas over the past couple of years travel has mostly been land-based domestic travel. Ben also shares his experience of experiential travel demand and why younger people, particularly, are drawn to immersive travel as they want to be part of the story. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I'm sharing the first of a two-part series from the OMCA Marketplace that was held in Windsor, Ontario, Canada. I know you'll find the wisdom these eight influential industry professionals offer invaluable. We dig into the recent tour and travel trends, including cross-border travel and the importance of connections for business success. My guests also explore key themes such as a shift towards smaller and specialized group travel and the rise of the Fully Independent Traveler (FIT) and how these types of small group offerings cater to niche interests, allowing travelers to enjoy intimate, customized, and immersive experiences that larger groups might miss out on. Our discussions also cover why networking is key in creating new cross-border itineraries and enriching multi-destination travel experiences. In this episode, you'll hear from these industry leaders: Ryan Robutka: https://www.linkedin.com/in/ryan-robutka-b6b1927/ Diane Meglino: https://www.linkedin.com/in/diane-meglino-ctis-67585523/ Cheryl Rash: https://www.linkedin.com/in/cheryl-rash-1078917/ Shawn Geary: https://www.linkedin.com/in/shawn-geary-13003127/ Todd Stallbaumer: https://www.linkedin.com/in/todd-stallbaumer-3650295/ Tillie Youngs: https://www.linkedin.com/in/tillieyoungs/ Elaine Moulder: https://www.linkedin.com/in/elainemoulder/ Steve Vance: https://www.linkedin.com/in/steve-vance-66949422/ Ryan Robutka, Senior Manager For Market Development With Via Rail Canada I love Ryan's insights on why travelers are looking for more personalized experiences that give them access to off-the-beaten-path destinations. He shares why train travel is the perfect opportunity to go offline and experience different parts of Canada that they wouldn't have considered before the pandemic. Ryan's word for the OMCA Marketplace is “partnership” because the experience is about strengthening partnerships, meeting new people, and building relationships. Diane Meglino, Business Development Managers For Premier Travel Media Diane discusses the trends she is seeing coming for 2025/2026, including the America 250th anniversary, and why it's such a great opportunity to promote destinations all across the East Coast area. She also shares some creative ideas, such as mystery tours, sports tours, military reunions, and girlfriend getaways that involve fun, hands-on activities such as cooking or painting classes. Cheryl Rash, Business Development Managers For Premier Travel Media In Cheryl's experience, there's nothing better than meeting face-to-face to really make connections. The tourism industry, in general, is such a family-connected industry where we can build friendships and relationships and coming to events such as the OMCA Marketplace is a great way to catch up with peers in person. Diane and Cheryl's words for the event are “connections” and “beneficial,” and I couldn't agree more! Shawn Geary, Mccoy Bus Service And Mccoy Getaways The trend that Shawn is seeing is that people want to go further afield. The popular destinations these days are within a couple of days travel rather than day trips, as people are prepared to spend a little longer on a bus now than they were before. This has been made much easier by a more streamlined experience going through international borders where passengers are quickly and efficiently screened, allowing them to continue their trip with as little friction as possible. Shawn notes that the connections you make at OMCA Marketplace are so important when it comes to planning tours to new destinations. Todd Stallbaumer, Consumer And Trade Marketing Director At Oklahoma Tourism And Recreation Department Right now, Todd is seeing lots of interest in multigenerational travel, especially grandparents and grandchildren traveling together and engaging in their tour. Todd shares that immersion and cultural tourism activities are very popular right now, including experiences such as getting to know the Vietnamese community in Oklahoma City. He also shares more about current multi-state collaborations that his organization is involved in. What Todd loves about the OMCA Marketplace is all the ways you can incorporate knowledge and experience with others in the travel and tourism space. Tillie Youngs, Sales Director With Thousand Islands International Tourism Council Tillie Youngs shares more about the experiences her groups most want right now, including getting out on the Saint Lawrence River to see the Thousand Islands from a different vantage point. We discuss the rise in popularity of smaller group travel and how that creates opportunities for personalized experiences in the region, such as diving to see the shipwrecks or enjoying kayaking or canoe excursions. Tillie loves attending in-person events such as the OMCA Marketplace to build those relationships with tour operators as clients and partners. Elaine Moulder, Founder and CEO Of Brilliant Edventures Elaine and I chatted about the cross-border travel changes, and she shares why it's starting to come back in 2024/2025. Many Brilliant Edventures' clients coming up to Michigan or New York are extending their trips into Canada, too. We also dig into why connections are of the utmost importance in the travel and tourism industry and why it truly feels like one big family. We all want the people who travel to have an impeccable experience, and when you build relationships with people, you can count on them. Creating trust is paramount, so Elaine describes the OMCA Marketplace as “welcoming.” Steve Vance, Director Of Sales And Marketing From The Grand Adirondack Hotel As a hotelier, one of the most exciting things Steve is seeing for 2025 is that groups are a foundation of business. Steve says it's pure joy for his team to see the enjoyment of the authentic, unique Adirondack experience that their carefully curated itineraries bring. His one word for the OMCA Marketplace is “vital,” and he emphasizes that it's absolutely critical to have the opportunity to have candid conversations about how you can improve your offer, and create potential collaborations to make traveler experiences even better. We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with three tourism industry leaders about the power of partnership and community engagement. Maureen Martin, Vice President of Partnerships and Community from Destination Madison, Bryan Kuebel, Senior Partnership Manager from Visit Milwaukee, and Greg LaDuca, Senior Vice President of Industry Relations from Visit Rochester, join me to discuss the Partnership and Community Engagement PACE Forum, the premier gathering place for passionate DMO professionals committed to the power of partnership and community engagement. They share the origin story of the PACE Forum, talk about the importance of this sector of the DMO industry, and give details of the 2025 event. What You Will Learn in This Episode: Why PACE was formed and the significance of Partnership and Community Engagement for DMOs The value of non-competitive idea sharing among peers How the PACE forum has shifted professional interactions post-pandemic and the advantages of face-to-face networking The importance of creative revenue sources and consistent communication with tourism commissions How the PACE 2025 forum in Cincinnati aims to focus on new technologies, data, and AI Fostering Community and Engagement The Partnership and Community Engagement (PACE) initiative is a network of professionals dedicated to enhancing the impact of DMOs. Maureen elaborates on PACE's origins, sharing how the initiative formally took shape during the pandemic when professional norms shifted dramatically, leading to the first PACE Forum in Madison, Wisconsin, in February 2024. With an initial expectation of around 50 attendees, the forum's attendance soared to approximately 120 participants, underscoring the industry's hunger for community and collaboration. The forum successfully filled a void left by national conferences, offering continuous networking opportunities and fostering an environment for sharing ideas across borders. PACE 2025 is set to take place in Cincinnati, Ohio, from February 18-20. The upcoming forum promises to dig deep into new technologies, data analytics, artificial intelligence, and the invaluable role of networking in destination marketing. Advocacy for DMOs Maintaining consistent communication with tourism commissions and creatively seeking revenue sources is so important in the travel and tourism industry. The success of DMOs hinges on building strong, meaningful relationships within the community. Innovative programs like mentorship initiatives within the PACE Forum are designed to help newcomers integrate and feel connected. Their programs ensure that professionals at all travel and tourism industry levels benefit from the wealth of knowledge and experience available. Advocacy extends beyond simple promotion—it involves building robust relationships, consistent communication, and a clear demonstration of tourism's economic impact on local communities. Sharing tangible success stories about how tourism positively affects local businesses and the community helps bolster support from various stakeholders. These compelling stories help make the abstract benefits of tourism concrete and relatable. The Value of Peer Networks Peer networks create a supportive ecosystem where professionals can share ideas that help them overcome common challenges and foster a sense of community. Greg, Maureen, and Bryan all emphasize how these connections promote professional and personal growth, enable tourism professionals to stay current with industry trends, and collaboratively develop impactful initiatives. The PACE forum, in particular, exemplifies the power of these networks by shifting traditional, nationally-run conferences towards a more intimate, peer-led format. Greg talks about how the forum's spirit of non-competitive idea exchange allows peers from various cities to share insights and strategies autonomously. Resources: Gregory LaDuca Website: https://www.thepaceforum.com/home LinkedIn Personal: https://www.linkedin.com/in/gregory-l-laduca-78442713/ Twitter Personal: https://x.com/gregoryladuca Maureen Martin Website: https://www.visitmadison.com/about-us/our-team/ LinkedIn Personal: https://www.linkedin.com/in/martinmaureen/ LinkedIn Business: https://www.linkedin.com/company/destination-madison/ TikTok Business: https://www.tiktok.com/@destinationmadison Pinterest: https://www.pinterest.com/destinationmadison/ Youtube: https://www.youtube.com/c/DestinationMadison Bryan Kubel Website: https://www.visitmilwaukee.org/ LinkedIn Personal: https://www.linkedin.com/in/bkubel/ Facebook Personal: https://www.facebook.com/bkubel/ Instagram: https://www.instagram.com/bkubel/ Twitter: https://x.com/bkubel We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Catherine Alonzo, CEO at Javelina and host of the How to Change the World Podcast. She shares why story and travel are two sides of the same coin and breaks down how we should approach stories when trying to make a change or social impact. We also discuss the stories we tell ourselves, the importance of internal and external stories, and why core values matter in the travel industry. What You Will Learn in This Episode: Why internal narratives and personal storytelling impact how we see the world How core values guide decision-making and personal fulfillment Why understanding specific audiences and targeting communications effectively is crucial in crafting impactful stories and strategies What the significance of having a clear “why” is within an organization, and how to operationalize it to build a sustainable culture How to use storytelling to create the immersive experiences travelers are looking for Stories as Catalysts for Change Catherine emphasizes that stories aren't just tools for entertainment—they are pivotal in shaping our understanding of the world. Whether it's the narrative we tell ourselves internally or the stories we communicate externally, these narratives have the power to influence change. Catherine explains how stories form the bedrock of how we perceive and interact with the world, which is why they're so important in driving personal and societal transformation. Storytelling is an incredibly powerful tool In the travel and tourism industry. We discuss the connection between the vulnerability and richness of storytelling and the immersive experiences travelers are looking for. By creating compelling narratives, destinations can provide deeper, more meaningful experiences that resonate on a personal level with visitors, ultimately driving visitor numbers and community engagement. Crafting Messages for Targeted Audiences A key part of storytelling is knowing your audience. Catherine highlights a common mistake marketers often make— trying to reach “everybody” and why the story ends up resonating with nobody. Instead, she suggests focusing on a maximum of four distinct audience groups. This could include decision-makers, referral partners, and internal audiences such as team members. Understanding each audience group's motivations, psychographics, demographics, and needs allows DMOS to tailor communications to connect with potential visitors on a deeper level. This targeted approach ensures that the emotional core of the message remains consistent, fostering a strong connection with the audience. Finding and Operationalizing Purpose We discuss the critical importance of a clear “why” within organizations. As someone deeply involved in social change, Catherine believes that organizations cannot sustain a strong, meaningful culture without a well-defined purpose. For those in travel and tourism, this means clarifying why their destination or service exists beyond just economic gain. By integrating this “why” into daily operations, organizations can create authentic and compelling narratives that resonate with their teams and audiences. Resources: Website: https://www.catherinealonzo.com/ LinkedIn Personal: https://www.linkedin.com/in/catherinealonzo/ Podcast: https://www.catherinealonzo.com/how-to-change-the-world We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

In this episode of Destination on the Left, I talk with Jill Peterson, Founder and Chief Growth Strategist at Clover Insights LLC. We discuss how to improve your mental fitness and build positive intelligence, and she explains the differences between your “survival brain” and your “sage brain.” Jill shares why improving your mental fitness leads to greater happiness, increased productivity, and improved mental resilience. What You Will Learn in This Episode: How Jill uses the concept of “sage brain” to enhance happiness and productivity in personal and professional settings Why understanding and managing mental habits, particularly saboteurs, is crucial for overcoming internal barriers What the Positive Intelligence program entails, including practical techniques like PQ reps and how they help develop mental fitness Why integrating positive intelligence practices into daily routines can effectively boost mental resilience without requiring additional time What the role of the “Judge” is in one's mental framework, and how recognizing its influence can prevent it from sabotaging growth and happiness Understanding Mental Fitness This week, we've got a real treat on the #DOTL podcast,  as Jill Peterson Founder and Chief Growth Strategist at Clover Insights LLC. explains how to handle life's challenges positively. Jill describes how we can be the best version of ourselves and influence those around us positively. This episode is all about offering you practical strategies to improve your mental fitness for a fresh start as we prepare for a busy holiday season. The Sage Brain vs. The Survival Brain Jill introduces the concept of the “sage brain” and the “survival brain.” The “sage brain” encompasses positive emotions, creativity, empathy, and curiosity, which are so important for addressing life's challenges constructively. On the other hand, the survival brain operates on negativity and judgment, housing nine saboteurs that seriously hinder our potential. Recognizing and managing these two brain modes increases happiness and productivity. By understanding our mental habits and overcoming internal barriers, we can unlock our true potential personally and professionally. One of our key discussions centered around the concept of “saboteurs.” These negative mental patterns or behaviors act alongside an internal judge, sabotaging our growth and happiness. Jill identifies nine types of saboteurs: Controller, Restless, Stickler, Hyper-vigilant, Hyper-achiever, Pleaser, Victim, Avoider, and Hyper-rational. Each saboteur represents a strength overused. For example, the Controller needs to manage every outcome, while the Hyper-rational dismisses emotions, focusing solely on logical analysis. Building Mental Muscles Jill advocates for working out our mental muscles to combat these saboteurs. This involves recognizing saboteurs, using physical sensations to switch brain modes, and tapping into the “sage brain.” Physical sensations act like smaller moments of meditation, helping transition to a more positive mindset. Jill describes the five tools in the sage brain toolbox: Empathy, Explore, Innovate, Navigate, and Activate. Regularly practicing Positive Intelligence repetitions (PQ reps) can strengthen these mental muscles, making it easier to manage life's challenges without falling into negative patterns. Resources: Website: www.findyourclover.com Facebook Personal: https://www.facebook.com/jill.hendersonpeterson/?_rdr Facebook Business: https://www.facebook.com/cloverinsightsllc LinkedIn Personal: https://www.linkedin.com/in/jill-peterson/ LinkedIn Business:https://www.linkedin.com/company/clover-insights-llc/ Instagram Business: https://www.instagram.com/clover.insights/?hl=en We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, Jonathan Kletzel, the Travel, Transportation, and Logistics Sector Leader at PwC, shares insights from the recently released PwC Holiday Outlook. This report examines holiday spending across various consumer segments and industries. We focus on travel trends for the 2024 holiday season and discuss the differences in spending among different generations. What You Will Learn in This Episode: How Jonathan became interested in specializing in the travel sector Some of the valuable interests revealed by the PwC Holiday Outlook study What trends Jonathan is identifying for 2024 holiday travel, with an emphasis on steady travel demand compared to the previous year How generational differences impact spending on travel and experiences, particularly among Gen Zs and Millennials Why there is a drop in concerns about travel disruptions and what that might mean for travelers and suppliers Sustainability in travel and how that is influencing industry practices Dissecting Generational Travel Trends The holiday season is always interesting when it comes to understanding travel behaviors across different generations. PwC's report revealed that Gen Z and millennials continue to invest heavily in travel experiences, prioritizing them over material gifts. In contrast, Gen X and Baby Boomers are more inclined towards convenience and practicality, seeking ways to make their lives easier rather than more exciting. The study has also shown a fascinating mix of spending priorities influenced by economic pressures. While some consumers plan to maintain or even increase their travel budgets, others, particularly those feeling the pinch of the current economic climate, are looking for ways to budget wisely throughout the year to afford holiday travel. Interestingly, more travelers are opting to stay with friends or family, which shows that people are trying to blend making economic choices and having meaningful experiences. Rising Importance of Digital and Sustainable Choices We've all noticed the broader consumer push for sustainability, which is a priority for younger generations, particularly Gen Z. Airlines and hotels, are responding to this demand by offering more eco-friendly options and transparent information on carbon footprints. From water bottle refill stations in airports to eco-conscious hotel room services, the industry is making ever-bigger strides in meeting consumer expectations for sustainable travel options. Preparing for a Successful Holiday Travel Season One of the most reassuring findings from PwC's Holiday Outlook is that the intention to travel for the holidays remains stable compared to 2023. This is great news for travel suppliers and destinations, as it shows there is still a steady demand. Jonathan also points out that there has been a significant decrease in concerns around travel disruptions this year. This could be attributed to suppliers catching up to post-COVID travel demands and improving operational efficiencies. Nevertheless, holiday travelers should still be prepared for potential disruptions due to factors outside the industry's control, like weather! Resources: Website: https://www.pwc.com/us/en.html LinkedIn: https://www.linkedin.com/in/jonathan-kletzel-256372/ Holiday Outlook 2024: https://www.pwc.com/us/en/industries/consumer-markets/library/holiday-outlook-trends.html We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Rosa Harris, Director of Tourism for the Cayman Islands, about the importance of being open, flexible, and courageous as a travel professional. We talk about knowing who you are as a destination, being true to your strengths, and why honoring history, culture, and people is a must for tourism leaders. Rosa also shares examples of several Cayman Island campaigns and how her tourism brand partners with lifestyle brands. What You Will Learn in This Episode: How the “Dreaming Cayman” campaign aims to stand out in the Caribbean market to attract the family market's interest Partnerships the Cayman Islands Department of Tourism is involved in including collaborations with luxury brands like Saks Fifth Avenue and influencers like Mei Mei Why agile and flexible leadership is important as a leader in the tourism industry Why the Cayman Islands is focusing on becoming the go-to destination for luxury experiences in the Caribbean. How community involvement contributes to authentic cultural experiences and effective marketing strategies for the Cayman Islands. Showcasing Authentic Cultural Heritage An integral part of distinguishing the Cayman Islands is its commitment to offering tourists an authentic cultural experience. Rosa shares details of the collaborations with local artisans and highlights initiatives like the Caymankind campaign, which embodies the warm and welcoming hospitality of the Cayman people. Rosa and her team held town halls to invite public input, helping ensure the community's voice was clearly heard in branding efforts. Local tourism operators also played a pivotal role by having conversations with visitors. These initiatives ensured that the brand promise aligned seamlessly with the actual visitor experience, creating a cultural connection that left a lasting impression. Strengthening Community and Collaboration Rosa highlights her role with the Caribbean Tourism Organization, focusing on coopetition and shares examples such as partnership with the aviation committee, working towards enhancing travel options within the Caribbean to promote multi-destination travel. This boosts tourist experiences but also extends visitors' stays in the Caribbean. Rosa also introduces the “Dreaming Cayman” campaign, an initiative that aims to help the Cayman Islands stand out among Caribbean destinations with nature imagery. In a crowded market commonly showcasing sun, sand, and sea imagery, the Cayman Islands are carving a niche with unique, eye-catching campaigns. Targeted primarily at the family market, the campaign's objective is to evoke a sense of wonder and curiosity, drawing attention to the Cayman Islands as a luxurious yet intriguing destination. Future-Proofing Through Creative Partnerships Looking ahead, Rosa discussed exciting partnerships to further enhance the Cayman Islands' appeal. A significant collaboration with Saks Fifth Avenue during New York Fashion Week will feature Cayman Islands-themed window displays, showcasing the destination's unique charm to a broad audience. Meanwhile, a partnership with Gen Z influencer Mei Mei will capture authentic Cayman experiences via TikTok, engaging a younger audience through contemporary social media platforms. Resources: Website: https://www.visitcaymanislands.com/ LinkedIn Personal: https://www.linkedin.com/in/rosa-harris-cert-hon-0aa9a337/ LinkedIn Business: https://www.linkedin.com/company/cayman-islands-department-of-tourism/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I'm thrilled to dive into an inspiring conversation that perfectly embodies our brand promise—”impact through connection, community, and collaboration.” We're exploring the transformative power of strategic planning and emotional connections in the travel and tourism industry with Colleen Onuffer, the Director of Public Relations for Travel Alliance Partnership. What You Will Learn in This Episode: Why we rebranded to Travel Alliance Partnership How we create impact through connection, community, and collaboration More about Colleen's presentation at the New York State Tourism Industry Association annual meeting How TAP collaborated in creating a fam tour exploring Harriet Tubman's legacy in Cayuga County The concept of “cathedral thinking” for long-term projects Impact of emotional resonance on event success and strategic planning A Collaboration Case Study Colleen Onuffer, Director of Public Relations for Travel Alliance Partnership, shares a Travel Alliance Partnership case study on creating emotionally resonant, memorable experiences for travelers. She shares how TAP lives their value to create impact through connection, community, and collaboration when working with destinations. By focusing on emotional resonance, authentic community engagement, and long-term strategic planning, tourism professionals can create memorable experiences that leave lasting impacts. When planning media trips, Colleen emphasizes the importance of creating experiences that resonate on a personal level rather than strictly adhering to historical facts. This approach aims to make the stories more meaningful and relatable. Media members were encouraged to find personal connections to Harriet Tubman's legacy at an event honoring International Underground Railroad Month in Cayuga County. This strategy profoundly impacted attendees, fostering a deeper appreciation of the site's historical significance. Key Strategies for Planning Memorable Events Organizing an event that leaves a lasting impression requires careful consideration of multiple factors. The event in Cayuga County, focusing on Harriet Tubman's legacy, was a perfect example. Attendees experienced a driving tour of Underground Railroad stops, met with Tubman's descendants, and engaged with local black-owned businesses. Such thoughtful planning ensured that participants learned about history and felt its emotional weight and relevance today. Community engagement was a cornerstone of the Cayuga County event. The involvement of local leaders, business owners, and Tubman's relatives forged a genuine connection between the media members and the community. This collaborative spirit enriched the event and promoted future media relationships, ensuring that Tubman's legacy continues to be celebrated and preserved. Feedback and Its Role in Shaping Future Strategies Event attendees' feedback highlighted the Cayuga County trip's emotional resonance and transformative impact. Testimonials revealed some amazingly memorable experiences and how people connected to African American history. This invaluable feedback guided future event planning, emphasizing the significance of emotional ties and engaging storytelling in conveying a destination's essence and personality. We also discussed the concept of “cathedral thinking,” which involves planning long-term projects designed to create lasting impacts. Just as medieval cathedrals were built to outlast their creators, the initiatives led by Travel Alliance Partnership aim to transform destinations sustainably rather than being a flash in the pan. Resources: Website: https://www.tapintotravel.com/ LinkedIn: https://www.linkedin.com/in/nicolemahoney/ Twitter: https://twitter.com/MahoneyNicole We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Todd Read, Senior Tourism Manager at SoIN Tourism, who shares more about the importance of building relationships for professional growth. Todd discusses the challenges SoIN has faced and how they have overcome them by creating strong partnerships. We also talk about hosting a travel conference in a small destination, what you should consider, and how to pull it off. What You Will Learn in This Episode: How Todd Read and his team managed to successfully host the Tap Dance event in a small destination and overcome logistical challenges Why local businesses and stakeholders became more invested in event hosting after the success of Tap Dance and the potential impact on tourism What the Indiana Foodways Alliance is and how it supports over 300 local non-corporate restaurants across 21 culinary trails How the rebranding from Sunny Side of Louisville to SoIN was strategically executed to establish a unique identity for Southern Indiana Why collaboration and building networks within the tourism industry are crucial for personal and professional growth The Potential of Small Destinations in Event Hosting Todd shares the transformative impact of hosting the Tap Dance event on the local community. The initial response to the Tap Dance event was overwhelmingly positive, and the community saw firsthand how well-executed events could boost tourism and economic activity. This realization translated into increased support and enthusiasm for hosting more events in the future. Hosting events in state parks or historic sites often comes with stringent restrictions, such as limitations on serving alcohol. Todd and his team successfully navigated and managed these logistics, demonstrating the feasibility and benefits of such events, thus paving the way for more flexible regulations in the future. The Importance of Collaboration and Community Support Todd talks more about the critical role of collaboration and support from all stakeholders and how his executive director and team were instrumental in the success of the Tap Dance event. SoIN's partnership with organizations like the Travel Alliance Partnership and the Indiana Foodways Alliance also shows how collaborative efforts can really boost a region's tourist appeal. Todd discusses the Indiana Foodways Alliance and its efforts to promote local, non-corporate restaurants through culinary trails. With over 300 participating establishments and 21 unique trails, such as “Winner Winner Chicken Dinner” and the “Pork Tenderloin Trail,” the Alliance supports and showcases the state's amazing culinary offerings. Addressing Challenges and Embracing Resilience From the negative impact of COVID-19 to the controversies surrounding the Religious Freedom and Restoration Act (RFRA) in Indiana, SoIN's resilience and willingness to innovate have been key to successfully overcoming these challenges. Southern Indiana's rebranding from the Sunny Side of Louisville to SoIN in 2016 is a testament to creative problem-solving in response to being overshadowed by popular neighboring destinations. The new brand, SoIN, not only differentiated the region but also generated a strong sense of community identity and recognition. Despite funding cuts post-COVID, Todd and his colleagues managed to maintain momentum through collaborations with other tourism leaders. Initiatives like “Tour on 64,” aimed at highlighting attractions along Interstate 64, demonstrate the power of regional coopetition in sustaining tourism marketing efforts. Resources: Website: www.gosoin.com Facebook Business: https://www.facebook.com/GoSoIN Instagram Business: https://www.instagram.com/gosoin/ Twitter Business: https://x.com/GoSoIN YouTube Business: https://www.youtube.com/channel/UCvYYeyWbRuLZGTFVlTGGc6w Pinterest Business: https://www.pinterest.com/sointourism/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Kristi Gole, EVP of Strategy at Global Hotel Alliance (GHA), about the importance of collaboration and how the alliance helps these hotels compete against the world's largest brands. Kristi shares examples of brand partnerships that GHA's loyalty program has allowed them to start with complimentary luxury brands, and she gives us a great formula for evaluating partnership opportunities. What You Will Learn in This Episode: How GHA became the largest alliance of independent hotel brands and the benefits this provides to its members. Why the GHA Discovery loyalty program was transformed into “Discovery Dollars” and how this new approach is more rewarding for members. What strategies Kristi Gole used to attract high-net-worth customers and enhance customer engagement. How the collaborative environment within GHA helps independent hotel brands compete globally, share best practices, and grow. Why Kristi values deep relationships over standard partnerships and how aligning with like-minded partners can lead to successful collaborations. What key technological and operational challenges GHA faced, and how ensuring tech compatibility is crucial for a seamless customer experience. A Collective Strength in Hospitality Formed in 2004, GHA's mission was to aid independent hotels in competing globally against large hotel chains. Today, it's the largest alliance of independent hotel brands, comprising 40 brands and 800 hotels across 100 countries. This alliance offers a collaborative platform for these brands to share resources, best practices, and cross-promote services. The alliance provides tools and platforms for independent hotels to remain authentic while benefiting from a larger network. This unique value proposition has enabled GHA member hotels to retain their independence and character while being part of a valuable global support system. How Strategic Partnerships Elevate the Customer Experience A core aspect of GHA's strategy is building deep, strategic partnerships that enhance customer offerings. The collaboration with Regent Seven Seas Cruises, for example, attracted high-net-worth customers by offering Discovery Dollars usable at hotels. Launched publicly in 2010, the GHA Discovery loyalty program was designed to provide customer value, encourage cross-promotion, and increase bookings through profitable channels. In 2021, GHA revamped the loyalty program into “Discovery 2.0,” transitioning from a points-based system to a cash-back model called “Discovery Dollars.” This shift aimed to make rewards more accessible and appealing to a broader audience. Scaling and Innovating for the Future GHA plans to continue expanding and iterating on the Discovery Dollar currency. With a goal of reaching 100 million members, the focus remains on signing new brands and growing their partnership network. Kristi emphasized the importance of aligning with partners with a similar mindset and targeting the same luxury segment. She shares why GHA looks for partners who are agile, entrepreneurial, and approachable. Resources: Website: globalhotelalliance.com LinkedIn Personal: https://www.linkedin.com/in/kristi-gole-7687893/ LinkedIn Business: https://www.linkedin.com/company/global-hotel-alliance/ Facebook Business: https://www.facebook.com/GHADISCOVERY/ Instagram Business: https://www.instagram.com/ghadiscovery/ Q&A: How Global Hotel Alliance Has Empowered Independent Hotel Brands for 20 Years: https://skift.com/2024/08/12/qa-how-global-hotel-alliance-has-empowered-independent-hotel-brands-for-20-years/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with James R. Ferrara, Co-Founder & President of InteleTravel, about how the business navigated the pandemic, adapted to the shifting preferences of younger travelers, and strategically expanded their services. James also shares more about the company's commitment to promoting mindful and sustainable travel practices and why travel advisors should encourage their clients to explore lesser-known destinations. What You Will Learn in This Episode: How Inteletravel's educational programs and supplier partnerships support the professional development of their advisors Why travel priorities have shifted, especially among younger generations, and their increased use of travel advisors Inteletravel's strategic acquisitions to expand their services and earning potential for advisors The importance of industry collaboration, even among competitors, to address legislative challenges and support professional development. Why Inteletravel focuses on promoting mindful and sustainable travel experiences. How Inteletravel advisors guide clients towards less-crowded and unique travel destinations. The Evolution of the Travel Advisor The role of the travel advisor has undergone a remarkable transformation, and on the show, James Ferrara, the President of Inteletravel, shares his insights on this evolution. He explains that the company's independent contractor model, pioneered in the early 90s, has evolved from a predominantly part-time role to a more entrepreneurial full-time business. James credits Inteletravel's success to an unwavering commitment to education and professional development. He details the company's robust training programs, supplier partnerships, and annual conventions, which equip their 120,000 independent contractors with the tools and knowledge to thrive in the industry. Navigating the Pandemic and the Boom in Travel The travel industry has faced its fair share of challenges in recent years, but Inteletravel made a quick recovery from the pandemic. James credits its innovative management team and its travel advisors' focus on building on existing relationships. We discuss the “revenge travel” phenomenon and the shift in travel priorities, particularly among younger generations. James notes that we're seeing huge growth in Gen Y and Gen Z travelers, and this demographic shift has fueled a renewed appreciation for the value that travel advisors can provide as younger travelers seek out personalized guidance and expertise. Promoting Mindful and Sustainable Travel James emphasizes the importance of responsible and sustainable travel practices as the travel industry evolves. He talks about the “No Tourists Allowed” podcast, where he and his co-host explore ways to travel more mindfully and promote unique, off-the-beaten-path destinations. We dig into why it's also better for the customers' experience to get them out of these overcrowded tourism centers worldwide. By encouraging travel advisors to guide clients towards lesser-known destinations and experiences, Inteletravel is actively working to mitigate the impact of over-tourism and foster a more sustainable travel ecosystem. Resources: Website: www.inteletravel.com LinkedIn Personal: https://www.linkedin.com/in/jamesferrara/ Facebook Personal: https://www.facebook.com/jrferrara/?locale=pt_PT Facebook Business: https://www.facebook.com/inteletravel Instagram Personal: https://www.instagram.com/jrferrara/p/C8uZ4jnsd4D/ Instagram Business: https://www.instagram.com/inteletravel/ Twitter: https://x.com/i/flow/login?redirect_after_login=%2FInteleTravel YouTube: https://www.youtube.com/channel/UCxqjQ9QzGlrwkBEZq8DOWXA No Tourist Allowed Podcast: https://notouristsallowed.com/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

Anna elaborates on how the integration of AI can be transformative for businesses in the travel industry. AI is another tool in your toolbox, and each tool, whether it's a simple hammer or a sophisticated AI algorithm, has a particular purpose. The collaboration between humans and AI enables tour operators, DMOs, and travel agents to enhance and personalize customer experiences. What You Will Learn in This Episode: What inspired Anna's focus on human and AI collaboration to solve complex travel industry challenges How AI-driven search can enhance user experience by providing personalized travel details How smaller brands and companies in the travel sector can also benefit significantly from implementing AI technology What Mobi can do for travel businesses, from custom development to ready-to-go products How Anna's experiences have shaped her approach to customer engagement and technology integration Tailoring AI for the Travel Industry One of the standout applications of AI in travel is providing highly personalized travel recommendations. With AI-driven search capabilities, users can ask detailed, nuanced questions in natural language and receive tailor-made responses. Using AI allows travel agents to deliver gold-standard service by giving them comprehensive, instant knowledge about destinations that cater to their travelers' particular needs. Anna explains how AI tools allow you to automate various service tasks to ensure smooth and efficient operations—including making dynamic changes such as reallocating resources in response to travel disruptions to give your clients the best experience possible even when things are quite going to plan. How AI Can Work for Smaller Tour Operators AI can revolutionize small travel brands' operations by providing personalized, scalable solutions that were previously only accessible to larger companies with significant resources. These AI-powered tools can help smaller operators manage bookings, optimize travel itineraries, and offer tailored experiences to customers. By implementing AI-driven intent-driven search capabilities, smaller tour operators can provide a user-friendly experience that intuitively answers customer queries in a natural, conversational manner, dramatically increasing customer satisfaction and engagement. This allows operators to offer recommendations tailored to individual needs, such as suggesting local attractions, dining options, or accommodations that align with a traveler's interests. Future Proofing and Collaboration Anna elaborates on how the integration of AI can be transformative for businesses in the travel industry. AI is another tool in your toolbox, and each tool, whether it's a simple hammer or a sophisticated AI algorithm, has a particular purpose. The collaboration between humans and AI enables tour operators, DMOs, and travel agents to enhance and personalize customer experiences. Resources: Website: www.takemobi.com Intent Driven Search: https://www.takemobi.com/solutions/IDS LinkedIn Personal: https://www.linkedin.com/in/anna-jaffe-14a6084/ LinkedIn Business: https://www.linkedin.com/company/mobi-systems/ Facebook Business: https://www.facebook.com/MobiSystemsInc Instagram Business: https://www.instagram.com/mobi_systems_inc/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Liz Owens, Senior Vice President and General Manager of Vacations by Rail, who joins me to discuss the trends driving interest in rail experiences, such as slow travel, sustainability, and experiential travel. We also discuss the unique focus of Vacations by Rail, from escorted rail travel to independent itineraries and river cruises. What You Will Learn in This Episode: Why Vacations by Rail is focusing on multi-country tours to give U.S. consumers more immersive experiences The importance of learning from other industries, particularly consumer retail, and introducing consumer concepts into the travel world The company's approach to direct-to-consumer sales through a call center and the significance of loyal travel agents in their sales Why off-peak travel provides unique opportunities for more personalized and less crowded experiences Exciting experiences coming down the pipeline, including winter tours of Alaska and immersive experiences in Europe Revolutionizing Rail Travel Rail travel is more than just a means of transportation; it is an experience that offers travelers a unique perspective of the world. On the podcast, Liz shares why the slow travel movement is gaining traction, with more travelers seeking to immerse themselves fully in their journeys rather than rushing from one destination to the next. To provide U.S. travelers with truly immersive experiences, Vacations by Rail focuses on multi-country tours that allow people to explore the cultural and natural landscapes of Europe, Australia, New Zealand, and Japan. These tours are designed to offer more than just a visit to various locations; they aim to create long-lasting memories through well-curated, in-depth experiences. Promoting Sustainability Through Rail Travel Sustainability in travel is increasingly important, and rail journeys are inherently more eco-friendly compared to other modes of travel. Liz shares how rail travel supports economic and community sustainability, particularly in small towns and communities along the routes. This sustainable practice not only reduces environmental impacts but also boosts local economies. Collaboration Opportunities Collaboration is at the heart of Vacations by Rail's strategy, especially after its acquisition by Great Rail Journeys in 2019. This partnership has maximized expertise from different markets and fostered a collaborative environment where teams can innovate and share best practices. Liz also discusses the continued importance of networking and building relationships within the travel industry to drive creative change and growth. Resources: Website: https://www.vacationsbyrail.com/ LinkedIn: https://www.linkedin.com/company/vacations-by-rail Personal LinkedIn: https://www.linkedin.com/in/lizowens1/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, Rob Holmes, Founder of GLP Films shares his experience and insights on sustainable tourism. We discuss how you can impact sustainability through storytelling, and Rob shares several components of storytelling and why it must focus on people at the ground level and be story-driven, not sales-driven. What You Will Learn in This Episode: Why storytelling and sustainability are integral to the tourism industry What strategic approach Rob uses for authentic and engaging storytelling in destination marketing How sustainability has evolved as a term and its significance in tourism Why targeting responsible travelers through storytelling can make a meaningful impact on sustaining a place Some of the sustainable travel campaigns Rob's team has worked on, including sustainability in the Finger Lakes Region, and rewilding in Chile How education in sustainability and involving various stakeholders are crucial for the industry's success How the Tourism Sector Can Thrive with Sustainability and Meaningful Narratives We discuss the concept of rewilding—integrating natural, wild elements back into ecosystems, and how incorporating conservation and biodiversity into a destination enriches not just the environment but increases the opportunities for visitors. Rob digs into how the tourism industry can tap into nature-focused tourism, make environmental gains, and improve economic resilience by adopting greener practices. The Power of Storytelling in Tourism We go deep into the significance of compelling storytelling. Rob shares why purpose, story arc, characters, and landscape are some of the key components of a great story, whether it's in a film or a marketing campaign. He describes why authenticity is pivotal and why he believes that stories driven by passion—rather than sales and marketing objectives—enhances sustainable tourism initiatives. Sharing memorable and emotionally resonant stories does more than attract tourists; it fosters a deeper connection to the destination and its people. When crafted well, these stories invigorate both local charm and environmental consciousness, leading to lasting impressions and repeat visitors. Real-world Applications Rob leaves us with actionable insights learned from several campaigns his company has spearheaded. In the Finger Lakes region, a two-year campaign aims to reposition this destination as a sustainable outdoor recreation hotspot. By highlighting local culture and nature-centric activities, the campaign seeks to draw responsible outdoor travelers. Another campaign in Chile promotes community tourism, encouraging travelers to immerse themselves in local life and support the community economically. Rob's examples underscore how targeted, authentic storytelling can drive sustainable tourism while benefiting the local community. Resources: Website: https://www.glpfilms.com/ LinkedIn Personal: https://www.linkedin.com/in/robertbholmes/ LinkedIn Business: https://www.linkedin.com/company/glp-films/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Freddie Strebeck, VP of Client Partnerships at EMC Outdoor, all about how travel and tourism brands can use traditional, lifestyle, and experiential out-of-home advertising to improve their marketing campaign outcomes. We also discuss Freddie's successes, including his work with Visit Seattle and Montgomery County's creative Date Night in Montco campaign. What You Will Learn in This Episode: How Freddie and his team used a branded treat truck to deliver a taste of Seattle to feeder cities such as Sacramento, Dallas, and Minneapolis for Visit Seattle's I Know a Place campaign Why planning collaborations in advance and integrating out-of-home marketing effectively is crucial for amplifying a campaign's message What out-of-home channels are and the importance of selecting the right channel for a positive business impact for clients Why out-of-home advertising is an important amplification tactic, especially in reaching audiences outside of their homes in a non-intrusive way What role artificial intelligence plays in the out-of-home industry, and its potential to improve overall campaign efficiency The Power of Out-of-Home Advertising Freddie Strebeck, VP of Client Partnerships at EMC Outdoor, and I dig into some ways his team has creatively used out-of-home advertising in the travel and tourism industry. He shares details of a campaign involving a branded tree truck for Visit Seattle that targeted feeder cities like Dallas, Minneapolis, and Sacramento. The campaign demonstrated the power of creativity and strategic collaboration by partnering with local businesses, such as an ice cream shop, and earning a spot on Good Morning Sacramento. Freddie emphasizes that pre-planned collaborations are vital to integrating out-of-home marketing effectively and standing out from competitors. Adapting to a Post-Pandemic World We chatted about how the COVID-19 pandemic has reshaped out-of-home advertising strategies. Freddie explains EMC Outdoor's adaptive measures, such as focusing on contextually relevant advertising locations and refining client messaging. Freddie discusses the enduring relevance of out-of-home advertising, particularly in today's hybrid lifestyle, where people toggle between home and traditional work environments. Freddie also describes why out-of-home is a non-intrusive yet potent way to amplify your brand beyond digital channels Next Steps for Out-of-Home We rounded off the show by discussing the future potential of out-of-home advertising, particularly the integration of artificial intelligence (AI) to enhance campaign efficiency and creativity. According to Freddie, AI is not just a futuristic concept but a strategic asset that can accelerate the creative process and enhance client deliverables. EMC Outdoor uses AI to show clients how to use out-of-home to stand out in a competitive landscape by creating more personalized and impactful campaigns. Resources: Website: https://www.emcoutdoor.com/ LinkedIn Personal: https://www.linkedin.com/in/frederickstrebeck/ LinkedIn Business: https://www.linkedin.com/company/emc-outdoor/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Rob DelliBovi, Owner and CEO at RDB Hospitality Group. He shares his insights on why micromanagement is underrated when it comes to delivering exceptional service because consistency is key. We discuss the strategies Rob's company uses to provide added value for travelers and suppliers, and Rob shares an amazing example of collaboration in the travel agent world he's experienced recently. What You Will Learn in This Episode: What strategies Rob's company, RDB Hospitality, uses to provide added value for travel consumers and suppliers How the travel industry has shifted towards green initiatives, like offering rewards for reduced housekeeping, and why this is important Why micromanagement and direct access to clients is vital in delivering exceptional service in the travel and hospitality industry Collaborations that Rob has been involved with, including his recent experience of rallying travel agents to fight airline initiatives to encourage travelers to book direct Why everyone should use a travel agent rather than rely on online booking sites Delivering Exceptional Service I love that at the core of Rob's philosophy is an unwavering commitment to exceptional service—every time. He discusses why today's high-end clients are willing to pay a premium for personalized and efficient service they can rely on and how understanding and implementing attention to detail sets RDB Hospitality apart from traditional agencies. We discuss why focusing on being taken care of and quickly resolving any issues is vital to keeping clients satisfied. Rob adds that the expectation of stellar service is foundational in maintaining client loyalty and promoting repeat business. Staying Informed in an Ever-Changing Industry Rob highlights various ways his team keeps abreast of the latest trends and developments, including trade shows, familiarization trips, and webinars, to ensure their customers have the best experience possible. We also discuss how the workforce shortage impacted the hotel experience immediately after the pandemic and why staff shortages are fortunately no longer a problem across most of the travel industry. The Key to Success Rob stressed the significance of controlling the travel process to ensure successful outcomes. With so many opportunities for discrepancies that can seriously negatively impact a client's experience, micromanagement is crucial. He shares the importance of managing every aspect of a client's journey, from the initial booking to the final check-out. This control extends to intimately understanding client needs, ensuring that service levels remain high. This dedication to managing operations efficiently and meeting customer expectations is a cornerstone of RDB Hospitality's success. Resources: Website: https://www.rdbvip.com/ LinkedIn Personal: https://www.linkedin.com/in/robdellibovi/ LinkedIn Business: https://www.linkedin.com/company/rdb-hospitality-group/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Sandy Borowsky, Owner of Starr Bus Charter and Tours, about her journey in the tour industry as a third-generation owner and woman-owned business. She shares why technology is so important to running an efficient and profitable business and how working with competitors has led to business growth for everyone. What You Will Learn in This Episode: How Sandy utilizes technology for efficiency and communication in her family-owned tour business How Sandy navigated through the company's down-trending group department and found fresh solutions post-COVID Why Sandy believes that communication, honesty, and forthrightness are keys to successful partnerships The role technology plays in helping Starr Bus Charter and Tours overcome challenges, including rising fuel costs More about Sandy's new business, College Break Bus, and how big things start from taking just one tiny step Embracing Technology for Efficiency and Growth I loved hearing Sandy Borowsky's thoughts on using new technologies to enhance operational efficiency and accelerate business growth. We discuss her experiences with integrating technology and leveraging platforms like Slack to make communicating with her team simpler and quicker and why it's so important to seek advice and recommendations from industry connections, vendors, and even competitors when weighing up which new tech tools and platforms to bring into your business. Adapting to Industry Changes and Overcoming Challenges As always, on the show, I'm interested to hear about the challenges faced by my guest experts in the travel industry. Sandy's insights on the adaptability and creativity required to overcome challenges in the motor coach niche, including rising fuel prices, will be useful to many others. Her reflections on the 2008 recession and how it reshaped Starr's approach to technology and efficiency are a useful lesson in how to learn from the past and remain agile in your business going forward—especially when times are tough. Collaborative Partnerships and Efficient Business Practices We dig into some of Sandy's strategic collaborations with industry peers and how they demonstrate the importance of honest communication, trust, and embracing healthy competition as drivers for successful business relationships. Sandy shares her perspective on recognizing the value of collaboration with competitors and local companies and how they help build mutual growth and foster innovation within the travel industry. Resources: Website: https://www.starrtours.com/ LinkedIn Personal: https://www.linkedin.com/in/sandy-borowsky-61a89/ LinkedIn Business: https://www.linkedin.com/company/starrtours/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Lakshmee Lachhman-Persad, accessible destination marketer and board member of NYC Tourism + Conventions, who explains why it's so important to create inclusive experiences for everyone with disabilities, whether visible or invisible. Lakshmee shares specific actions that any destination or attraction can take now to make themselves more accessible and provides practical advice on becoming more welcoming to people with a wide range of abilities. What You Will Learn in This Episode: How destinations can create a great inclusive experience for all their visitors Why visible representation for people with disabilities is crucial in marketing campaigns What destination marketers can do to engage with local disability advocates for a better understanding of barriers and challenges within their cities How businesses and DMOs can create an inclusive internal culture to support employees with disabilities Why the social justice movement has influenced the way destinations think about welcoming visitors Upcoming projects and collaborations Lakshmee has planned to showcase inclusivity in travel Engaging with Local Disability Advocates for Inclusive Destinations Lakshmee advises destination marketers to actively engage with local disability advocates to better understand their cities' barriers and challenges. She emphasizes the significance of learning from locals' experiences and the idea of providing positive experiences for all visitors, regardless of their abilities. Lakshmee goes on to shed light on the size and value of the disabled population as a market segment within the travel and tourism industry—and why understanding this is a crucial step towards recognizing the needs of this demographic and tailoring travel experiences to be inclusive and accessible. Creating an Inclusive Internal Culture for Employees with Disabilities We dig into why travel and tourism businesses and Destination Marketing Organizations (DMOs) should foster an inclusive internal culture that supports employees with disabilities. Lakshmee stresses the importance of both internal culture and marketing representation, as well as providing accessible information externally. She highlights the lack of widespread knowledge about disability inclusion, the challenges of finding accessible facilities in the community, and how the social justice movement has significantly influenced the discourse around disability inclusion and accessibility. A Holistic Approach to Inclusivity and Collaboration Lakshmee shares her experience as a NYC Tourism + Conventions board member and discusses the importance of collaborating with various organizations to showcase inclusivity and accessibility for people with disabilities. We talk more about the need for a deeper and more sophisticated inclusivity work, moving beyond performative actions. Resources: Website: www.accessibletravelnyc.com LinkedIn: https://www.linkedin.com/in/lakshmeelachhmanpersad/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

This summer, I'm sharing five powerful life lessons I've learned since graduating high school. So join me as I discuss the importance of adopting appreciation over expectation, choosing faith over fear, managing self-talk, directing focus to cultivate positive energy, practicing radical self-belief, and find out how they can shape and enhance your personal and professional life, too. What You Will Learn in This Episode: Why learning to appreciate the moment rather than being disappointed that an experience is not as you expected can lead to a happier life and a more positive outlook How having faith can empower you and open up new opportunities The power of self-talk and the impact it has on daily decisions and overall well-being Where focus goes, energy grows, and how shifting focus leads to a more positive mindset The importance of radical self-belief – and why you should remember that everyone puts their pants on one leg at a time! Choose Faith Over Fear On the show, I discuss how the acronym F.E.A.R. (False Expectations Appearing Real) reminds us of the illusion fear often creates and how it inhibits progress. Fear can disguise itself as being cautious, strategic, or deliberate. But it is a roadblock, and once you move through it, you're opening yourself up to so many more opportunities. I want to remind you to have faith in your decisions. When you choose faith over fear, you trust yourself and those around you to make the best decisions possible, which I know will make you feel happier and more confident. Where Focus Goes, Energy Grows The adage “where focus goes, energy grows” serves as a guiding principle for personal and professional endeavors, and I'm reflecting on redirecting attention from negative to positive stimuli and the impact of intentional focus. On the show, I also share why you should practice radical self-belief. You must believe in yourself at all costs because when you believe in yourself, your decisions in life and your ability to achieve your dreams will become so much easier. Although there may be times when you feel like an imposter or like you don't belong when you start to feel that way, remind yourself that everyone puts their pants on one leg at a time! Believe in yourself, and you can achieve your dreams. Resources: Jenny Feterovich On Capturing The American Dream And Building An Entrepreneurial Life: https://robertglazer.com/elevate-podcast/jenny-feterovich-start-up/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, Nicole Boyer joins me to discuss why learning how to effectively build relationships leads to business growth. We talk about the importance of being authentic and paying attention to the small details to stay top of mind with potential partners. She also shares more about her Ginger Sales Ninja brand and why you don't necessarily have to be the loudest person in the room to be great at sales. What You Will Learn in This Episode: The significance of understanding the entire tourism ecosystem so you can help tour operators more effectively How Nicole encourages open-mindedness, collaboration, and the sharing of ideas in the tourism industry Why building relationships should be your focus, as it creates trust and leads to successful sales How Nicole has resolved challenges, such as creating packages like the “farm to table experience” to address the issue of being situated away from the main tourist hub at the Mount Hope Estate & Winery Future projects Nicole has planned under her Ginger Sales Ninja brand, including online sales courses and resources Building Valuable Relationships Across the Tourism Ecosystem A key thread that runs through my discussion with Nicole Boyer revolves around the value of building relationships within the tourism ecosystem. Nicole stressed the importance of forging connections with as many people as possible in the industry, even if they don't appear to be natural partners at first glance. She highlights the benefits of collaboration, idea sharing, and problem-solving that stem from a robust network of industry relationships. The Power of Education and Ongoing Learning In addition to her role at Mount Hope Estate & Winery, Nicole also shares her expertise through her own brand, Ginger Sales Ninja, undertaking speaking engagements within the tourism industry. By providing resources and guides, she aims to make impactful information more accessible for professionals seeking to enhance their skills in group sales, hospitality collaborations, and effective sales strategies. Embracing Authenticity and Building Genuine Relationships Our conversation also covers the importance of authenticity and genuine relationship-building in the tourism industry. Nicole Boyer's journey from theatre to accounting to admissions and eventually to hospitality and sales beautifully illustrates the power of staying true to one's passions and interests. The emphasis on building relationships rather than solely focusing on sales highlights the trust and success that being truly authentic in your interactions brings. Resources: Website: www.gingersalesninja.com LinkedIn Personal: https://www.linkedin.com/in/gingersalesninja/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Nikki Hellyer, Vice President of Marketing at ToursByLocals, about the importance of building a brand from the inside out and why having a purpose and principles that everyone in the company lives by gives your team the freedom to deliver excellent service every time. You'll also hear more from Nikki about how her company used the pandemic downtime to focus on planning their future growth. What You Will Learn in This Episode: How ToursByLocals collaborates with and supports the guides within their network, including their pandemic Guide Relief Fund How their internal brand strategy work has positively impacted ToursByLocals' growth Details of the initiatives ToursByLocals has undertaken to build strong partnerships with travel agents and some of the mutual benefits Why ToursByLocals' relentless focus on people, including vetting and coaching independent guides, providing outstanding customer support, and prioritizing meaningful interactions between travelers and guides, is an integral part of their mission and vision What ToursByLocals is working on to improve improving agent training, and why they're committed to ensuring that their guides provide a five-star experience every time The Power of Core Values Nikki shares more about ToursByLocals' mission and values and why it makes such a positive difference when a strong brand is developed from the inside out, with core values taking precedence over external branding. This inside-out approach has allowed ToursByLocals to differentiate itself in the highly competitive travel and tourism industry, placing a relentless focus on meaningful interactions, deep travel experiences, and authentic human connections. Raising Awareness for Private Tours ToursByLocals focuses on raising awareness about private tours and the unique benefits they offer, and Nikki discusses why many travelers are unaware that private tours are an option. She goes on to share more about how the company aims to educate customers about the enriching experiences that private tours can provide and aims to foster genuine connections between travelers and local guides. Collaboration with Travel Agents We also dig into ToursByLocals' collaboration with travel agents and the value of building strong partnerships with them, recognizing them as potential repeat customers. Nikki discusses how the company is improving agent training and reviewing commission structures as part of their efforts to enhance the experience for travel agents. By providing confidence to travel agents that their clients will have a great experience, Tours by Locals aims to foster mutually beneficial relationships and elevate the overall traveler experience. Resources: Website: toursbylocals.com LinkedIn Business: https://www.linkedin.com/company/toursbylocals/ Facebook business: https://www.facebook.com/toursbylocals/ Instagram: https://www.instagram.com/toursbylocals/ Twitter: https://x.com/i/flow/login?redirect_after_login=%2FTours_By_Locals YouTube: https://www.youtube.com/user/ToursByLocals We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Subramania Bhatt, Founder and CEO of China Trading Desk. We discuss Chinese travel trends and how his company keeps a finger on the pulse of Chinese travelers' international aspirations. We discuss why the old days of large-group travel are behind them and why they seek authentic experiences in 2024. Subramania walks us through the return of the Chinese traveler and where the top five outbound markets are for them right now. What You Will Learn in This Episode: Why Chinese traveler preferences have shifted towards experiential and culinary travel experiences and how international brands can adapt and customize their messaging to cater to this trend Where Chinese travelers find their inspiration and how DMOs can inspire them using the right platforms Why collaboration between destinations, such as Germany and Flanders, to create a holistic approach for marketing to the Chinese market has seen such great success How the China Trading Desk collects data that allows international marketing teams to understand and reach the Chinese travel market Popular destinations for young Chinese travelers right now including Singapore and Europe The Changing Landscape of Chinese Travelers Subramania shares how the China Trading Desk has been at the forefront of understanding and reaching the Chinese travel market. He shares how, there has been a surge in enthusiasm among Chinese travelers post-pandemic, with an increasing trend of younger generations heading to more affluent destinations. We also explore why there is such an interest in culinary experiences and individual travel as opposed to historical group trips. The Power of Data Insights We take a deep dive into the wealth of data provided by the China Trading Desk and how it helps DMOs understand Chinese traveler sentiment and spending patterns. We learn which platforms Chinese travelers use to research their trips and look for inspiration for their travel, including Little Red Book which is similar to Pinterest. Subramania talks more about the necessity for international brands to foster trust and shares some crucial ways brands can stand out amidst a fiercely competitive market. Influencing Factors and Strategic Collaborations The conversation also highlights other factors influencing Chinese travelers' travel plans, including safety concerns portrayed in movies that impacted Thailand's popularity. We also discuss how waiving tourist visa requirements has propelled Singapore to one of the top spots to visit post-pandemic. Subramania shares a story of the success of collaborative marketing, as seen with Germany and Flanders, and why it underscores the impact of holistic strategies in the Chinese market. Resources: Website: https://www.chinatradingdesk.com/ LinkedIn Business: https://www.linkedin.com/company/chinatradingdesk/ LinkedIn Personal: https://www.linkedin.com/in/subramania/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Debra about making successful small talk and creating authentic connections. She shares examples of what to say to start a conversation, what the serious conversation killers are, and tactical ways to exit a conversation gracefully. If you've ever wondered how to set yourself up for success when attending networking events, then you'll love this episode. What You Will Learn in This Episode: Debra emphasizes the importance of showing genuine interest in others and connecting with people through conversation Why seeking commonalities with others is crucial for meaningful conversations and networking What free information is and how it plays a key role in initiating engaging conversations How to open up conversations and respond to questions about work Why gracefully exiting a conversation is important and how to do it with finesse How to cultivate genuine connections with people through open-ended questions and avoiding drilling for personal information Building Genuine Interest and Connecting with People Debra emphasizes the importance of showing genuine interest in others and connecting with people through conversation by looking for what you might have in common. We dig into the need to slow down, listen well, and look for opportunities to connect with others without coming off as though you're interviewing them. The Power of Free Information and Three-Dimensional Conversations Debra illustrates the concept of free information and its role in initiating engaging conversations. Topics like the location you're in or the event you're attending are a great way to get to know someone rather than asking tricky personal questions about marriage or children. Debra shares how to start a conversation on non-business-related topics that give conversations a three-dimensional aspect, making them more engaging and meaningful. Overcoming Social Anxiety and Fear of Rejection in Networking Debra gives us tips about turning networking into a task and setting specific goals, such as talking to three new people at an event. We discuss how turning interactions into tasks can help overcome social anxiety and the fear of rejection. Debra stresses the importance of gracefully exiting a conversation, showing appreciation when ending a conversation, and not feeling responsible for someone feeling abandoned. She provides tips for using the “white flag” technique and following through on promises when finishing up conversations. Resources: Website: www.DebraFine.com LinkedIn Personal: https://www.linkedin.com/in/debrafine/ Instagram: https://www.instagram.com/finedebra/ Facebook Personal: https://www.facebook.com/debra.fine.3 YouTube: https://www.youtube.com/user/DebraFineTFAOST Twitter: https://x.com/DebraFine Book: https://www.amazon.com/dp/030683121X?ref_=cm_sw_r_apin_dp_M7A16DF2ZPT39SCAVXPD We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Mary Charleson, President of Five Minute Marketing and founder of Carry On Queen, about her formula for creating marketing plans that align with your target audience. We discuss how giving without expectation applies to Marketing and how Mary views volunteering with purpose as part of this philosophy. Mary also shares the importance of growing your business through referral and repeat business and why the quality of an audience is more important than quantity. What You Will Learn in This Episode: Why understanding target audiences and their preferred channels is crucial in marketing strategies The significance of focusing on dominant channels while giving yourself permission to experiment and innovate in other areas to achieve real traction How the “packing rule of 3” works in relation to target audience and marketing Why you should be constantly measuring and adjusting your marketing efforts based on the target audience and the platform's performance Why Mary loves networking and being involved in industry associations, and the opportunities gained through these connections Embracing the Power of Targeted Marketing On the show, Mary and I discuss why it is so important to be targeted in your marketing efforts and why often “less is more” in terms of where you need to share your content. Mary elaborates on the benefits of effectively serving a specific group and how that ultimately goes the extra mile to fuel business growth. By honing in on particular demographics and psychographics, businesses can exponentially expand their reach and impact. Integrating Tactics for Maximum Impact Mary shares the importance of focusing on specific tactics that work together harmoniously in marketing strategies. For example, when it comes to packing for a trip, Carry On Queen Mary prioritizes taking three items that work together as a “packing rule of 3,” and she applies this same principle to marketing strategies. Knowing who your target audience is allows you to hone in on the three items that work most effectively together. Volunteering and Collaborating in the Travel Industry Mary and I also discuss networking, and the opportunities that come from being known in the industry and being involved on committees. When you volunteer your time and help others in the travel sector you'll make connections and often get the chance to be part of some exciting collaborations. Resources: Website: https://fiveminutemarketing.com/ Facebook Business: https://www.facebook.com/fiveminutemarketing LinkedIn Business: https://www.linkedin.com/company/fiveminutemarketing/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!  

On this episode of Destination on the Left, I talk with Tiffany Gallagher, Vice President of Operations at Civitas about what Tourism Improvement Districts (TIDs) mean for the communities where they are established. She shares more about creative funding opportunities designed as a benefit-based vehicle for the travel industry forward. Tiffany also discusses the Civitas Pro database and why they created a one-stop shop for all data related to funding for DMOs and other organizations that operate tourism programs. What You Will Learn in This Episode: How Tourism Improvement Districts (TIDs) provide a self-funding mechanism for the tourism industry and actively support the local economy What impact TIDs have had on communities, with specific examples from Portland, Maine, and Boston, and how they have significantly increased destination marketing organizations' budgets Why Tiffany and her team created Civitas Pro, a database for destination marketing organizations' funding, and how tourism organizations can use it to maintain or increase funding Why diverse funding sources, including the formation of new districts and alternative funding models like sales tax increment financing, are essential for capital improvements and infrastructure related to tourism The importance of leaders overcoming fear, implementing new funding vehicles, and embracing an abundant mindset for long-term stability The Rise of Tourism Improvement Districts Tiffany joins me on the show to discuss the growing importance of Tourism Improvement Districts (TIDs) and why they're proving to be such an effective funding mechanism for the tourism industry. TIDs provide a self-funding mechanism for businesses within a jurisdiction, helping them make a collaborative effort to support the local economy. Tiffany shares more about the success stories of TID implementation in Portland, Maine, and Boston and why those examples underscore their positive impact on destination marketing organizations' budgets, enhancing their competitiveness and resilience. TID's Impact on Community Development The conversation underscored the pivotal role of TIDs in community development and the shift in the tourism industry's focus from marketing to contributing to the local economy. The discussion emphasized the need for diverse funding sources to support capital improvements and infrastructure related to tourism, signaling a broader movement toward economic development perspectives. TID implementation in 2021 resulted in a remarkable $21,000,000 in revenue, further solidifying the positive impact on communities and their economic development. Introducing Civitas Pro Civitas Pro is a game-changer in destination marketing and funding advocacy within the tourism industry. It has a comprehensive database for destination marketing organizations' funding. This tool provides in-depth insights, competitive comparisons, and budget analysis, empowering DMOs to make informed decisions and effectively advocate for funding. I can't wait for you to hear the full story! Resources: Website: https://civitasadvisors.com/ LinkedIn Business: https://www.linkedin.com/company/civitas_2/ YouTube: https://www.youtube.com/user/civitasadvisors We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I'm sharing my recent appearance on the Desuckify Work podcast with TJ Bennett. We discuss why people crave purpose-driven work, why it's important to have a vision, and, more importantly, how to communicate that vision throughout the company. We also discuss building a strong team and how structure and operationalization of your vision and values lead to more flexibility and creativity. What You Will Learn in This Episode: How Travel Alliance Partnership (TAP) influences the economic vitality of local communities through the travel, tourism, and hospitality industry Why having a clear vision and purpose is crucial for attracting and retaining employees and creating a fulfilling work environment Strategies TAP has implemented to maintain team connection and communication in a remote work setup Processes involved in integrating core values and brand promise into internal and external communications when rebranding Why consistently reinforcing the company's message and core values impacts company culture and the role of employees in contributing to and feeling ownership of the company's culture How to address the challenges and benefits of managing different generations in the workplace and the significance of training and support in creating a positive work experience Creating a Purpose-Driven Vision On the show, we discuss the significance of having a clear vision and purpose and how it helps a business attract and retain employees of all generations. I share more about how I intentionally crafted my company's vision, emphasizing its evolution over time and continuously refining its direction and purpose. The discussion sheds light on the need to shift the focus towards purpose-driven work to engage and motivate employees across different generations. I share the potential for small businesses and entrepreneurs to lead the way in shaping positive workplace culture. Fostering Collaboration and Recognition Our conversation extends to the value of coaching and mentoring in creating a supportive work culture and why it's so important to recognize achievements and foster a sense of community among team members. I speak about the impact of structured onboarding for remote and on-site employees and why it's crucial to create intentional connections and have increased touchpoints in a remote work setting. TJ and I discuss strategies for creating a fulfilling work environment where individuals can be themselves, make mistakes, and find joy in their work. Aligning Values and Brand Promise We focused on aligning values and brand promise within TAP and explored the rebranding process, including how the entire team contributed to integrating core values and brand promise. We also discussed why it's so useful to have a system for recognizing and reinforcing core values, including “nice job” feedback given through an online form, illustrating the company's consistent effort to uphold its brand promise and values. Resources: Website: https://www.thepuddingfactory.net/ Additional Web link, Substack: https://tjbennett.substack.com/ LinkedIn Business: https://www.linkedin.com/company/the-pudding-factory/ Facebook Business: https://www.facebook.com/pudddingfactory Instagram: https://www.instagram.com/desuckifywork/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, you'll hear my conversation with Sharon Toerek about the importance of finding your niche and how growth happens once you commit to it. We also discuss how becoming a thought leader in your niche leads to new relationships and opportunities. While this interview centers around building a marketing agency, I'm sure you'll find value in the insights we share in our discussion. What You Will Learn in This Episode: Why having a clear vision is crucial for agency leaders and how it helps in making decisions and evaluating opportunities What the accidental birth of the Destination on the Left podcast allowed me to achieve, and how it became a lifeline for global listeners during the pandemic How I diversified my client base and funding sources to grow the business How the DOTL podcast allows me to develop a reputation as a thought leader in the travel and tourism industry How I manage content creation with limited bandwidth as the owner of an agency and the time commitment involved in scaling my business Vision-Driven Decision Making On the podcast I share why it was so important to have a clear vision for the future of Tap Into Travel to support economic growth and prosperity within the communities we serve. We discussed why having that well-defined vision allows agencies to align their strategies with their long-term goals and adapt to ever-changing market dynamics. Our conversation explores the importance of diversifying client bases and funding sources to avoid dependency on a single mechanism. I share how my participation in an economic gardening program through a local economic development organization allowed us to expand into new markets in the northeast. Building a Media Ecosystem I detail my vision of integrating three existing brands – the podcast brand (Destination on the Left), the agency brand (Break the Ice Media), and TAP allows us to realize the concept of building a robust media ecosystem. We discuss why an interconnected approach to content creation and thought leadership allows agencies to maximize their reach and impact across various platforms and engage diverse audiences. Thought Leadership Impact on Business Confidence Sharon and I also discuss the challenge of calculating the direct return on investment (ROI) of thought leadership, but we ultimately understand the significant impact it had on both our agencies' confidence and billing rates. I loved digging into all of these fascinating topics with Sharon, and I know you'll find our insights into the power of strategic vision, adaptability, and the ever-evolving nature of thought leadership in shaping the success and relevance of agencies in today's dynamic market landscape helpful. Resources: Tap Into Travel: https://www.tapintotravel.com/ Research: Collaboration in the Travel, Tourism, & Hospitality Industry: https://breaktheicemedia.com/collaboration/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

On this episode of Destination on the Left, I talk with Geoff Thatcher about telling great stories and why they impact how people experience your brand. Geoff shares examples of his revolutionary experiential framework in action and gives his insights into staying focused, finding the right partners, forgiving allowable weaknesses, and remembering to have fun. What You Will Learn in This Episode: Why experiencing new things is essential for inspiring creativity in the hospitality and experience industry How Geoff applies his experiential framework to create immersive and emotional experiences at theme parks, museums, and other attractions How to identify the right partner to help realize a shared vision Why understanding and translating a brand's story into consumer experiences is crucial for creating impactful experiences Creative solutions that Geoff has helped to implement in theme parks and attractions across the world Geoff's insights and advice for listeners planning a collaboration and why it's critical to clarify team roles The Experience Model and Creating Lasting Impressions Geoff introduces the “experience model,” which comprises five elements: attract, build trust, give information, internalize the message, and challenge people to act. He draws examples from theme parks and museums, highlighting how the model is applied to create immersive and emotional experiences. The best experiences, whether in museums or zoos, follow this experience model to attract, build trust, inform, evoke emotion, and ultimately engage visitors to be part of the story. Geoff's model is a blueprint for attractions to engage their audience on multiple levels, leaving a lasting impression and fostering a sense of connection. The Power of Storytelling and Trust We dig into the significance of storytelling and trust-building in creating authentic and impactful experiences at attractions, and Geoff outlines a formula for attractions to define their enduring idea, differentiation, and target audience to guide the experience they want to deliver. He also shares the importance of collaboration and partnership in the industry, and the importance of finding the right partners that have a shared vision to create a lasting experience. Resources: VIDEO Warner Brothers Abu Dhabi Opening Day Video Website: https://www.creativeprincipals.com/ The CEO's Time Machine by Geoff Thatcher LinkedIn Personal: https://www.linkedin.com/in/geoffthatcher/ LinkedIn Business: https://www.linkedin.com/company/creative-principals/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!