Podcasts about Gregorio

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  • 2,097EPISODES
  • 36mAVG DURATION
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  • Mar 7, 2026LATEST

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Best podcasts about Gregorio

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Latest podcast episodes about Gregorio

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
From Idea to Business: Key Learnings with Guillano Demon

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Mar 7, 2026 22:04


This episode dives into the real challenges of building and growing startups, with practical advice from Guillano Demon. Listeners get insights on leadership, product-market fit, team alignment, and customer experience. The discussion is honest, energetic, and packed with actionable tips for founders and innovators. About the guest:  Guillano Demon is an ex-EY Partner with deep cross-functional experience in building, transforming, and scaling businesses across healthcare, consumer products and technology. He is a co-founder of ventures including Ohana Health, Admiral Freight and KompiTech.AI, works closely with startups and SMEs as a strategic advisor. His mission is to help founders turn bold ideas into real, scalable companies by combining disciplined execution with human-centered leadership. Relevant links:  https://www.linkedin.com/in/guillano-demon-264881/ Keay Take-aways: Blend conviction with openness: Startup leaders must be stubborn yet open to feedback and learning from others. Engage customers early and often: Constantly involve customers to ensure products are usable and meet real needs. Team alignment and governance matter: Having the right team and clear governance helps resolve issues and drive success. Chapters: 0:00 - Intro 0:35 - Introduction to Business Transformation and Startup Insights 1:57 - Giullano's Mission: Supporting Startup Founders 3:21 - Essential Leadership Qualities for Startups 4:36 - Engaging with Teams and Customers Effectively 5:39 - Overcoming Challenges in Fundraising and Market Fit 8:25 - Strategies for Achieving Product Market Fit 13:03 - Success Case: Launching a Pharmaceutical Startup 15:13 - Learning from Failure: The Importance of Team Alignment 18:43 - Quickfire Round: Insights on Business Challenges and Strategies 20:17 - Golden Nugget: Balancing Dreams with Reality 20:52 - Conclusion and Wrap-Up Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

Maracanã - TMW Radio
Maracanà con Marco Piccari e Stefano Impallomeni. Ospiti: Santarelli:"Al Vlahovic è l'attaccante giusto per la Juve" Rampulla:"Spalletti ora deve fare una scelta in porta fino alla fine Impallomeni: Spalletti deve tornare su Di Gregorio"

Maracanã - TMW Radio

Play Episode Listen Later Mar 3, 2026 23:35


Maracanà con Marco Piccari e Stefano Impallomeni. Ospiti: Santarelli:"Al Vlahovic è l'attaccante giusto per la Juve" Rampulla:"Spalletti ora deve fare una scelta in porta fino alla fine Impallomeni: Spalletti deve tornare su Di Gregorio"

Radio Córdoba
Entrevista a Gregorio Cruz, vicepresidente de MetalCórdoba. Donald Trump amenaza con romper lazos comerciales con España

Radio Córdoba

Play Episode Listen Later Mar 3, 2026 5:37


CX Goalkeeper - Customer Experience, Business Transformation & Leadership
The Psychology Behind CX and the Culture That Makes It Work with Katie Stabler

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Mar 1, 2026 25:11


This episode explores the deep connection between psychology, company culture, and customer experience (CX). Katie Stabler shares practical advice, real stories, and actionable insights for CX leaders. Listeners will learn why strategy, employee involvement, and communication matter more than just technology or AI.   About the guest:  Katie is a Cheshire-based customer experience specialist, keynote and the published author of the best-selling CX-ISM. Dedicated to cultivating high-value customer experience through data, design and culture, she inspires organisations to do things differently. Her work is rooted in the psychology of customer perception and built on the belief that customer experience must evolve from a strategy you implement to a movement you lead. With over a decade in experience design, Katie founded CULTIVATE Customer Experience by Design, now in its fifth year of global operations, where she supports organisations around the world to unlock meaningful, measurable and sustainable customer experience transformation.   Relevant links:  https://www.linkedin.com/in/katie-stabler-ccxp/ https://www.instagram.com/customerexperience_provocateur/   Keay Take-aways: Psychology drives CX success: Understanding feelings, memory, and perception is essential for effective customer experience. Culture is shown in tough times: True customer-centric culture appears when employees act right during challenges. Strategy beats tactics in CX: Long-term CX success needs a clear strategy, not just isolated projects or training. Chapters: 0:00 - Intro 0:35 - Game-Changing Moments in CX Career 1:22 - Book Insights: Philosophy of Customer Experience 2:48 - Bringing CX Philosophy to Life 3:37 - Understanding Psychological Elements in CX 6:01 - Growing as a CX Specialist 7:38 - Creating Customer-Centric Culture 10:44 - Integrating AI with Customer-Focused Employees 13:44 - Addressing AI's Impact on Employment 16:40 - Learning from CX Initiative Failures 19:32 - Strategic Approaches to CX Initiatives 23:09 - The True Measure of Customer Experience 23:56 - Conclusion and Final Thoughts Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  

A vivir que son dos días
La píldora de Andújar | El precio de Gregorio Morán

A vivir que son dos días

Play Episode Listen Later Feb 28, 2026 3:11


Como era 23-F, murió ¡de golpe! Gregorio tenía estas cosas. Aunque toda su vida ejerció de periodista, era un animal político.

En Cristo
San Gregorio de Narek, doctor de la Iglesia

En Cristo

Play Episode Listen Later Feb 27, 2026 7:25


La Brújula
Un nanosegundo en el metaverso: El calendario Chino, Gregorio Morán, los Goya y "El Mencho"

La Brújula

Play Episode Listen Later Feb 27, 2026 37:58


Lorena G. Maldonado, Karina Sainz Borgo, Pedro Narváez y Juanjo de la Iglesia repasan la actualidad cultural de la semana.

Maracanã - TMW Radio
Maracanà con Marco Piccari e Stefano Impallomeni. Ospiti: Rampulla:"Meglio sostituire Di Gregorio in questo mo Orlando:"La Roma vola la JUve si è spenta Ferri:"Ora il Torino rischia molto, serve trovare solidità difensiva.

Maracanã - TMW Radio

Play Episode Listen Later Feb 23, 2026 26:40


Maracanà con Marco Piccari e Stefano Impallomeni. Ospiti: Rampulla:"Meglio sostituire Di Gregorio in questo mo Orlando:"La Roma vola la JUve si è spenta Ferri:"Ora il Torino rischia molto, serve trovare solidità difensiva.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Redefining leadership at the intersection of transformation & technology with Nick James – Live from Lead26

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Feb 22, 2026 22:59


Gregorio Uglioni and Nick James discuss highlights from the Lead 26 conference, focusing on leadership, diversity, and the importance of authenticity. Nick shares insights from keynote speakers, especially Sandra DeVito, who spoke about being a female leader in a male-dominated industry. They also touch on how engaging discussions and a diverse audience make the event valuable for everyone attending. Nick explains the challenges and realities of flattening hierarchies in organizations. He emphasizes the need for leaders to listen, encourage ownership, and set clear strategies while allowing teams to execute creatively. The conversation compares leadership to coaching, highlighting how leaders can empower others by stepping back and supporting growth rather than micromanaging. About the guest:  Based in Zurich, Nick James has spent the past 30 years helping organisations transform and adapt to the ever-changing business environment spanning technology, business and regulatory change. He has an infectious passion for maximising the potential of the teams to deliver exceptional results for customers. He now works as a team and individual performance coach, mentor, senior advisor and transformation leader for corporates, consulting firms and start-ups. Relevant links:  https://www.linkedin.com/in/nickajames/ Key Take-aways: Authenticity in leadership: Leading with authenticity and style is powerful, especially in challenging or male-dominated environments. Flattening hierarchies: Bridging hierarchies and listening to teams helps leaders set clear strategies and encourage ownership. Coaching as leadership: Leaders should use coaching skills, empower teams, and step back to let others shine and grow. Chapters: 0:00 - Intro 0:35 - Key Themes and Reflections from Lead 26 0:47 - Leadership Insights: Authenticity and Gender Dynamics 3:59 - Addressing Hierarchies in Organizations 6:38 - Evolving Leadership: The Role of Coaching 11:02 - Transformational Leadership: Lessons from Bueller 13:16 - Integrating Social Purpose into Business 20:39 - Embracing Discomfort for Growth 21:48 - Conclusion Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/    

Podcast Espacio 4 FM
DESAFINADO 163 RIVAS FLAMENCA (Pata Negra,Veneno, Kiko Veneno,Argentina, Gregorio Moya, Salomé Ramírez...)

Podcast Espacio 4 FM

Play Episode Listen Later Feb 19, 2026 59:04


Uno de los programas más queridos en DESAFINADO es el dedicado al FESTIVAL RIVAS FLAMENCA. Un año más damos el pistoletazo de salida a tres días de arte jondo en el AUDITORIO PILAR BARDEM. Con las músicas (y homenaje) a RAFAEL PASTOR y su unión con su hermano RAIMUNDO Y KIKO VENENO. También con las canciones de: ARGENTINA, VENENO, MERCEDES LUJÁN, ANTONIO REYES, AURORA VARGAS y las entrevistas con GREGORIO MOYA y la bailaora SALOMÉ RAMÍREZ, ganadores del último certamen del FESTIVAL DE CANTE DE LAS MINAS DE LA UNIÓN

il posto delle parole
Lucio Coco "Italia" Lev Nikolaevič Tolstoj

il posto delle parole

Play Episode Listen Later Feb 18, 2026 24:36


Lucio Coco"Italia"Lev Nikolaevič TolstojNino Aragno Editorewww.ninoaragnoeditore.itIntroduzione, traduzione e note di Lucio CocoDalla sterminata produzione letteraria di Lev Tolstoj in questo volume viene presentata per la prima volta in una edizione italiana una serie di sentenze morali, che l'autore stesso rubrica sotto il titolo di Regole di vita [Pravila žizni]. La loro composizione, che risale agli anni 1847-1854, testimonia la lunga gestazione che ebbe questo lavoro, segno che con esso Tolstoj stava redigendo non solo una raccolta di massime ma stava riflettendo sull'orizzonte etico che avrebbe ispirato tutta la sua vita e al quale si sarebbe conformata anche tutta la sua opera di scrittore.Lev Nikolaevič Tolstòj  (Jasnaja Poljana 1828-Astapovo 1910) è uno dei grandi autori non solo della letteratura russa ma di quella mondiale. Il sua fama è legata ai celebri romanzi Guerra e pace (1869), Anna Karenina (1877), Resurrezione (1899) e a diverse opere di ispirazione filosofica, pedagogica, religiosa e morale che ne hanno fatto non solo un campione di letteratura ma anche un maestro di vitaLucio Coco  è curatore di importanti edizioni di testi dei Padri della Chiesa quali Giovanni Crisostomo, Gregorio di Nazianzo e Gregorio di Nissa. Si è inoltre interessato alla storia della spiritualità cristiana, approfondendo quella russa, nel cui ambito ha curato la prima edizione del Meterikon nella versio russica di Feofan Zatvornik (Mondadori) e dedicando particolare attenzione al fenomeno dello jurodstvo nella sua declinazione femminile con l'edizione delle Sante stolte della Chiesa russa (Città Nuova). Particolare attenzione ha dedicato allo studio della tradizione gnomologica cristiana greca approntando l'edizione delle Sentenze di Evagrio Pontico, delle Sentenze spirituali di Basilio Magno, Isaia di Scete, Iperechio, Marco l'Eremita e delle Sentenze morali di Fozio (Olschki).Diventa un supporter di questo podcast: https://www.spreaker.com/podcast/il-posto-delle-parole--1487855/support.IL POSTO DELLE PAROLEascoltare fa pensarehttps://ilpostodelleparole.it/

Pepe Misterio
Se llevaron a Virginia, Gregorio, Humberto y Pío… y a Fabián le quitaron la vida

Pepe Misterio

Play Episode Listen Later Feb 16, 2026 79:30


En esta historia conocerás el dolor de una familia marcada por seis tragedias. Primero se llevaron a Virginia Muñoz.Después desaparecieron Gregorio, Humberto y Pío.A su nieto Fabián le quitaron la vida tras una agresión directa.Y años antes, su hija Raquel falleció por una bala perdida. Seis nombres.Una sola familia.Años sin respuestas claras. A pesar del dolor, la señora Yolanda continúa buscando y levantando la voz, acompañada por colectivos y por su fe. Si tienes información que pueda ayudar a localizar a Virginia, Gregorio, Humberto o Pío, comunícate de forma anónima con colectivos de búsqueda en Jalisco o con las autoridades correspondientes. Compartir también es ayudar. #CasoReal #Desaparecidos #HistoriasReales #Guadalajara #PepeMisterio _________________Distribuido por Genuina Media Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Redefining leadership at the intersection of transformation & technology with Andreas Giesa - Lead 26

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Feb 15, 2026 13:52


This episode dives into the latest trends in AI, leadership, and digital transformation from the Lead 26 conference in Zurich. Hear firsthand insights on AI adoption, leadership challenges, and the future impact of robots and agents in the workplace. Essential listening for anyone interested in business transformation. about the guest: Andreas Giesa, Director of Digital Business Consulting at Xebia and former Head of eBusiness at Liebherr, is a visionary leader in the field of digitalization. With over 16 years of experience, he passionately drives digital business models, strategies, and innovative technologies such as AI and IoT. His focus is on customer-oriented solutions, digital excellence, and the development and empowerment of agile teams for digital transformation.Andreas Giesa, Director of Digital Business Consulting at Xebia and former Head of eBusiness at Liebherr, is a visionary leader in the field of digitalization. With over 16 years of experience, he passionately drives digital business models, strategies, and innovative technologies such as AI and IoT. His focus is on customer-oriented solutions, digital excellence, and the development and empowerment of agile teams for digital transformation. Key take-aways: AI is changing work rapidly: Agentic AI will soon impact both office and manual jobs. Backcasting for better strategy: Leaders should plan by envisioning the future and working backward. Addressing fears is crucial: Leadership must help people face and manage fears about AI adoption. Chapters: 0:00 - Intro 0:35 - Exploring Impressions from Lead 26 1:13 - AI Adoption Trends and Challenges 2:10 - The Impact of Agentic AI on Jobs 4:49 - Leadership Strategies: Backcasting vs Forecasting 7:30 - Addressing Fears and Adoption Gaps 10:10 - Key Learnings and Leadership Focus 11:37 - Upcoming Leadership Conference Plans Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  

I Might Believe in Faeries
The Church, Morello, & Hermes (ft. Gregorio Montejo)

I Might Believe in Faeries

Play Episode Listen Later Feb 15, 2026 89:31


Today, I am joined by my friend Gregorio Montejo to discuss a subject that has caused a minor controversy in the world of re-enchantment and Traditionalist Catholicism. I am talking about a book titled Mysticism, Magic & Monasteries: Recovering the Sacred Mystery at the Root of Reality (Os Justi Press, 2024) by Dr. Sebastian Morello. In this book, Dr. Morello argues for the integration (possibly re-integration) of neoplatonic and hermetic thought into the Church. What does this mean? What does this look like? We discuss all this, critiques of the book, and much more. Gregorio Montejo can be found on Twitter.com @KtistecPGregorio's substack, Past Master, can be found here. Books by Sebastian Morello:Mysticism, Magic & Monasteries can be found here.The World as God's Icon can be found here. Morello's Critics and Responses:Hermetic Tradition or Catholic Tradition? A Critique of Sebastian Morello by Matthew Minerd, Thomas Mirus, Matthew ScarinceDialogos on Magic with Drs Morello and Minerd from The Meaning of Catholic This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit aaronirber.substack.com/subscribe

Service Design Show
Where did all the Service Designers go? / Giulia Di Gregorio / Ep. #247

Service Design Show

Play Episode Listen Later Feb 12, 2026 58:43


If you look at the current job market, you might notice something strange... The words "service design" seem to be slowly disappearing from job titles. Does that mean our field is shrinking, or worse, becoming obsolete? Well, according to our guest, Giulia Di Gregorio, that's definitely not the case. If anything, the opposite is true. Giulia argues that while the titles might be vanishing, the practice is actually spreading. Service design is everywhere now; it's just hiding under different names. But this "diversification" creates a new challenge. If everyone has a different job title, where do you find your professional peers? Where's that safe space where you can get together to commiserate, find inspiration, and learn from each other? That's what Giulia and a few folks were thinking as well. But instead of just thinking about it they rolled up their sleeves and decided to revive Service Design Drinks Milan. This didn't become just another meetup; it became a "pirate version" of a community. And it's been a pretty successful one.In this conversation, we explore what it looks like to run a community that's driven by volunteers, has no hierarchy, and is governed by the energy people actually have to give. We also talk about building "synergies" with other communities instead of acting like isolated islands. And we dig into why the best way to scale might be through small, independent nodes across the world rather than one big centralized network. So if you've been feeling a bit "homeless" in your service design role lately, this is a great conversation about reclaiming your identity and connecting with your tribe. What stuck with me is the idea that when a project starts feeling like "work," you might be heading in the wrong direction and should reconsider your options. Something to think about both in our professional context as well as in our passion projects. Enjoy the conversation and keep making a positive impact!~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 24707:30 Flat Hierarchies & Freedom09:30 Global Nodes vs. Centralized Networks13:30 The Toolkit Takeover17:45 Managing by Time23:15 Pirates vs. The Navy27:30 The Cost of Being Brave31:45 The Un-conferenced Model36:30 Turning Points: From Branding to COVID43:00 Learning Effortless Leadership48:00 How to Start Your Own Pirate Node55:30 Question to ponder on --- [ 2. LINKS ] --- https://www.linkedin.com/in/giulialogodigregorio/https://www.linkedin.com/company/service-design-drinks-milanhttps://creativemornings.com/cities/mil --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle[4. FIND THE SHOW ON]Youtube ~ https://go.servicedesignshow.com/247-youtubeSpotify ~ https://go.servicedesignshow.com/247-spotifyApple ~ https://go.servicedesignshow.com/247-appleSnipd ~ https://go.servicedesignshow.com/247-snipd

MAS TERROR MX
De Asesino Serial a ser OVACIONADO en el Congreso: El caso de Goyo Cárdenas | BdC - 010

MAS TERROR MX

Play Episode Listen Later Feb 10, 2026 30:10


¿Es posible que un asesino serial sea ovacionado en el Congreso de la Unión? En este episodio de Bitácora del Crimen, analizamos la escalofriante historia de Gregorio "Goyo" Cárdenas, mejor conocido como "El Estrangulador de Tacuba".Acompáñanos en un viaje desde el fango del jardín en la calle Mar del Norte #20 hasta los pasillos del Palacio Negro de Lecumberri. ¿Fue Goyo un hombre realmente rehabilitado por el sistema o estamos ante la mayor manipulación psiquiátrica y política en la historia de México?En este video exploramos:Los crímenes de 1942 que paralizaron a la Ciudad de México.La estancia de Goyo en el manicomio de La Castañeda y su supuesta "locura".Cómo se convirtió en el abogado de los presos en Lecumberri.El polémico indulto de Luis Echeverría y la ovación de los diputados.

Roma Tre Radio Podcast
LA SCIENZA IN CREDENZA - IL RAVANELLO

Roma Tre Radio Podcast

Play Episode Listen Later Feb 10, 2026 60:13


In questa puntata le nostre speakers Alessia e Alessandra ci hanno guidato in questo viaggio dentro il ravanello. Hanno iniziato con la parte scientifica con un intervento speciale di Gregorio su una ricerca scientifica legata a questa radice. Per concludere la puntata la nostra Martina ci ha spiegato il rapporto tra il ravanello e le arti decorative.

Cinco continentes
Cinco continentes - Las claves de la victoria de António José Seguro, nuevo presidente electo de Portugal

Cinco continentes

Play Episode Listen Later Feb 9, 2026 11:42


El exministro socialista Antonio Jose Seguro se ha convertido en el presidente electo de Portugal tras los comicios celebrados este domingo. Lo ha hecho además con el mayor número de votos conseguidos por un candidato en unas presidenciales y duplicando los apoyos coschados por su rival, el líder del ultraderechista Chega André Ventura. Hoy Seguro se ha reunido con el presidente saliente, Marcelo Rebelo de Sousa. Repasamos lo ocurrido en la jornada electoral con la enviada especial de RNE a Portugal, Antía André, y el análisis con Inés Gregorio, profesora del Instituto de Estudios Políticos de la Universidad Católica de Portugal.Escuchar audio

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
AI in the Contact Center: What's Real, What's Hype, What's Next? with Rick DeLisi

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Feb 8, 2026 30:28


This episode explores how AI is transforming contact centers, balancing cost savings with better customer and employee experiences. Rick DeLisi shares new research, practical examples, and actionable strategies for leaders looking to unlock AI's full value in customer service. Essential insights for anyone in CX or digital transformation. About the guest Rick DeLisi is an author and presenter working to help companies achieve greater customer loyalty while ALSO reducing the cost of their Service operations. Titles include "The Effortless Experience" and our newest book "Digital Customer Service: Transforming Customer Experience for an On-Screen World" (published by Wiley).  Relevant links https://www.digitalcustomerservicebook.com,  https://www.linkedin.com/in/rick-delisi-1122257/ Key Take-Aways AI balances cost and experience: AI now enables companies to save costs while improving customer and employee experiences. Support frontline with AI tools: Equipping agents with AI-driven knowledge and suggestions makes their jobs easier and more effective. Personalize by issue, not person: Match the right interaction—AI or human—to the customer's specific need at that moment. Chapters 0:00 - Intro 0:35 - Career Highlights: Eliminating High Effort Customer Service 1:39 - Current Mission: Enhancing Banking Interactions with AI 2:42 - Unlocking AI Value: Beyond Cost Control 3:49 - Six AI Strategies for Contact Centers 10:09 - Automating Customer Interactions for Efficiency 17:25 - Empowering Contact Center Managers with AI Insights 21:11 - Matching AI and Human Interactions 22:53 - Use Cases: Achieving High Customer Satisfaction with AI 26:50 - The Future of Customer Service: A Celebration of Change 28:56 - Closing Thoughts and Audience Engagement Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

Talking Out Your Glass podcast
The Pain and Pleasure of Karisa Gregorio's Stained Glass

Talking Out Your Glass podcast

Play Episode Listen Later Feb 7, 2026 39:34


Karisa Gregorio's autonomous stained glass panels explore themes of sex, death, God, the Devil, pleasure, temptation, intimacy, love, lust, and indulgence. The relationship between glass and light in stained glass allows her to create works that feel alive. Using traditional processes as well as techniques developed by modern stained glass master Judith Schaechter, the depth and intimacy of Gregorio's materials create a world in which the pleasures of the flesh and emotions of the heart are equally illuminated and illuminating. Having received her BFA in Craft + Material studies, with a major in glass and minor in figurative illustration from the University of the Arts in 2016, Gregorio was named a 2025 MacPherson-Wortley Emerging Artist and received the Glass Art Society (GAS) Emerging Artist Award. Generously funded by Nancy and Roger MacPherson and Barbara and Richard Wortley, the MacPherson-Wortley Emerging Artist Award is presented annually to three exemplary emerging artists in the glass community. This prestigious juried award includes a cash prize, a special lecture slot at the annual GAS Conference, a digital exhibition catalog, and a residency at the Chrysler Museum of Art Perry Glass Studio. "We are honored by the MacPhersons and Wortleys' visionary commitment to emerging artists. Their support allows us to expand what our Emerging Artist Awardees receive; a larger cash prize and a residency can be remarkable opportunities for emerging artists as they seek to expand their practice," said Brandi P. Clark, GAS executive director. In 2024, Gregorio's work was featured in a solo exhibition Worldly Pleasures at Rick Prigg's Gallery 26 in Philadelphia. Serving as adjunct professor in glass at The Crefeld School as well as coldworker at John Pomp Studios, TA for Glenn Carter Assemblage at Pilchuck Glass School, studio assistant for Judith Schaechter, and TA for Wes Valdez and David King, Gregorio has been the owner of Thirst Glass since 2020. Gregorio aims to one day create a cathedral in which enlightenment comes from the experiences in life that, in her opinion, make life worth living. She seeks to create an environment in which relationships between the viewer and work, and the relationships between people, are not limited, but allowed to be felt and fully indulged in.      

Finect Talks
¿Se puede vivir de los DIVIDENDOS? Cuánto dinero necesitas | Gregorio Hernández

Finect Talks

Play Episode Listen Later Feb 6, 2026 63:32


Vivir de los dividendos suena muy bien… pero ¿cuánto patrimonio hace falta realmente para conseguirlo? ¿Es algo al alcance del común de los mortales? ¿Qué rentabilidad es realista esperar y cuántos años puede llevar construir una renta estable? En este episodio lo aterrizamos con Gregorio Hernández, divulgador financiero y uno de los grandes referentes en inversión por dividendos en España. Además, en la sección Largoplacistas (private markets con Crescenta), hablamos con Ramiro Iglesias sobre cómo invertir en las grandes tecnológicas del futuro desde el capital privado: qué significa realmente una estrategia Growth, qué tipo de empresas busca, ejemplos de compañías que empezaron fuera de bolsa... Por último, en El Corrillo esta semana repasamos lo más relevante publicado en Finect: la expectativa de que el BCE mantenga tipos, la sensación de mercado fuerte pero con cimientos frágiles, la corrección (y recuperación) del oro y la plata, el optimismo del inversor español de cara a 2026, el aumento del endeudamiento de las grandes tecnológicas por la IA y qué sectores ve Tikehau más allá del boom tecnológico, desde defensa hasta salud. Enlaces del Corrillo ➡️ Finect — Los expertos coinciden: el BCE mantendrá los tipos por quinta vez consecutiva https://www.finect.com/usuario/davidcarmona/articulos/los-expertos-coinciden-el-bce-mantendra-los-tipos-por-quinta-vez-consecutiva ➡️ Finect — Vivimos un mercado aparentemente fuerte, pero con cimientos frágiles (experto del mes) https://www.finect.com/usuario/__Finect/articulos/vivimos-un-mercado-aparentemente-fuerte-pero-con-cimientos-fragiles-la-opinion-del-experto-del-mes ➡️ Finect — Desplome y recuperación del oro y plata: ¿una corrección necesaria? https://www.finect.com/usuario/avillanuevae/articulos/una-correccion-necesaria-oro-y-plata-borran-sus-ganancias-de-2026-tras-el-desplome-que-continua ➡️ JPMorgan AM — La confianza del inversor español en los mercados se sitúa en máximos https://www.finect.com/grupos/jpmorgan_asset_management/articulos/la-confianza-del-inversor-espanol-en-los-mercados-se-situa-en-maximos ➡️ Capital Group — La inteligencia artificial dispara la inversión y la deuda de los gigantes tecnológicos https://www.finect.com/grupos/Capital_group/articulos/la-inteligencia-artificial-dispara-la-inversion-y-la-deuda-de-los-gigantes-tecnologicos-grafico-de-la-semana ➡️ Tikehau Capital — Rheinmetall, Siemens Energy y Sartorius Stedim: tres tendencias clave en grandes capitalizaciones https://www.finect.com/grupos/tikehau-capital/articulos/raphael-thuin-rheinmetall-siemens-energy-y-sartorius-stedim-tres-tendencias-clave-en-las-grandes-capitalizaciones-de-europa-y-ee-uu Participa y dinos tu opinión en iVoox o Spotify, o por WhatsApp: 663 160 194. Este contenido pueden ser catalogado como material de marketing. No constituyen una recomendación ni propuesta de inversión. Toda inversión contiene riesgos y rentabilidades pasadas no son garantía de rentabilidades futuras.

Equalign Podcast
Steven Gregorio Equine Rider, Trainer and Bridle Designer

Equalign Podcast

Play Episode Listen Later Feb 2, 2026 16:41


Equalign discusses tack with Steven Gregorio. Steven has ridden horses most of his life and also is a professional trainer. His experience and his love of nice tack has lead him to designing a bridle that is effective, interchangeable, and pretty. Steven does not like a lot of buckles on the bridal so he designed one with only one buckle per side. Listen along as we discuss tack and Steven's career.  He can be contacted and bridles can be seen and purchased at:Steven Gregorio Asterhillfl@gmail.com                              813-407-0869                              www.hayloequestrian.com

Bolsillo
Gregorio Hernández - Cómo romper la brecha que nos empobrece y empezar a invertir con criterio - Episodio 99 – Episodio 99

Bolsillo

Play Episode Listen Later Feb 2, 2026 36:59 Transcription Available


Gregorio Hernández (Madrid, 1970) nació con una cuenta de inversión debajo del brazo. A muy temprana edad su padre le enseñó matemáticas a través de cálculos con cotizaciones y dividendos, una estrategia de inversión sobre la que divulga desde hace más de dos décadas consiguiendo una legión de seguidores con sed de aprender a mover mejor su dinero. “Lo que ha pasado en España históricamente es que la gente tenía mucho miedo a invertir y el resultado es que se han ido empobreciendo de generación en generación”, sostiene.Se estima que los españoles tienen más de un billón de euros languideciendo en cuentas bancarias sin apenas rentabilidad. “A toda esta gente no les ha ido bien”, asegura Hernández en el podcast Bolsillo, donde regresa para presentar su nuevo libro La riqueza empieza en tu cabeza. El autor asegura que la mentalidad es determinante en el porvenir económico, y en este sentido detecta dos tendencias dominantes en la sociedad actual: la de la gente que no invierte y aquella que quiere hacerse “muy rica rápidamente”, aunque solo lo consigan muy pocos.En este episodio podrás aprender cómo empezar a invertir con criterio pensando en el medio y largo plazo y evitar errores comunes. Además, Gregorio Hernández nos detalla en qué empresas confía para componer su cartera y por qué ha decidido mantenerse al margen del oro y la inversión inmobiliaria.Episodio 99Cronología 00:03 – La mentalidad como origen de la riqueza03:25 – Los dos grandes errores financieros06:21 – El miedo histórico a la bolsa en España y sus consecuencias generacionales07:16 – El poder del interés compuesto frente a los depósitos bancarios10:30 – Lo que Gregorio Hernández aprendió del dinero cuando era niño13:11 – Errores habituales del inversor13:40 – Inversión a largo plazo en dividendos vs especulación a corto plazo15:48 – La moda del oro: miedo, especulación y falsas creencias18:20 – La mejor inversión para la mayoría19:03 – La responsabilidad de invertir sin complicar la vida a las nuevas generaciones19:43 – La nueva cuenta de inversión 22:18 – Enseñar educación financiera a los niños25:44 – Una manera sencilla de invertir con buen resultado26:27 – En qué momentos es mejor vender acciones27:45 – Tecnológicas sólidas para largo plazo28:30 – ¿Cuántas empresas pongo en mi cartera?29:12 – Composición de la cartera sugerida por Gregorio Hernández32:57 – Consejo para jóvenes: estrategia para acortar el plazo de la compra de una primera vivienda Mucho más en la Sección Bolsillo de La Vanguardia.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Fans Favorite: Pivoting Strategies For Tough Customers & Tough Employees

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Feb 1, 2026 30:09


In this episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, teams, and organizations can improve customer interactions and employee engagement. About the Guest Marilyn Suttle has a proven track record of transforming customer relationships and elevating employee wellbeing. She works with organizations that want to stand out as the business of choice. A bestselling author, of three customer service books, including "Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan" Marilyn is the President of Suttle Enterprises, a personal and professional growth training firm that works with multi-cultural organizations. Marilyn's programs have a strong focus on developing communication skills and implementing wellbeing practices to handle even the most difficult clients and colleagues. Her highly engaging programs, coaching, and consulting services are sought after by professionals across various industries, from Fortune 500 companies to startups. Marilyn's extensive experience with online community management and social media has also helped brands engage deeply with their target audience, fostering strong and enduring customer loyalty. As a speaker, Marilyn is known for delivering high-content, humorous presentations that engage and inspire action long after her programs end. Relevant Links Facebook: @marilynsuttle and @suttleshift LinkedIn: http://www.linkedin.com/in/marilynsuttle The Top 3 Key Learnings Empathy First: Start with understanding and validating the customer's or employee's emotions. Simple phrases like "You're right" can disarm tension and build trust. Regular, Targeted Training: Replace generic customer service trainings with specific, actionable coaching sessions, like roleplays and feedback loops, to enhance skills and confidence. Resilience Through Leadership: Leaders should prioritize their own well-being and model healthy work-life boundaries, fostering a culture of care and productivity. Chapters 00:00 Introduction and Welcome 00:33 Meet Marilyn Suttle 03:09 Core Values and Passion 05:27 Handling Difficult Customers 09:29 Leadership and Employee Support 15:27 Resilience and Well-being 17:40 Personal Practices for Success 20:37 Setting Boundaries with Customers 25:34 Future of Customer Experience 27:14 Final Thoughts and Contact Information Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

Le 13/14
Michael Gregorio raconte "Song 2" de Blur

Le 13/14

Play Episode Listen Later Jan 28, 2026 5:03


durée : 00:05:03 - C'est une chanson - par : Frédéric Pommier - Il est actuellement en tournée avec son spectacle "L'Odyssée de la voix", tournée qui se terminera aux Folies Bergère à Paris les 17 et 18 février. Au micro de Frédéric Pommier, l'imitateur Michaël Gregorio évoque "Song 2" de Blur, un tube qu'il a découvert grâce au jeu vidéo de football Fifa 98. Vous aimez ce podcast ? Pour écouter tous les autres épisodes sans limite, rendez-vous sur Radio France.

The Members Only Podcast: A Mafia History Podcast
#47: History of the Pittsburgh Mob (Part Two): The Rise & Fall of Gregorio Conti

The Members Only Podcast: A Mafia History Podcast

Play Episode Listen Later Jan 28, 2026 102:30


This episode is Part Two of The Gangland History Podcast's History of the Pittsburgh Mob, focusing on Gregorio Conti, widely regarded as Pittsburgh's second Mafia boss. Conti matters because he emerges at a turning point, when loose Black Hand extortion and ethnic feuding begin giving way to something more centralized, disciplined, and dangerous. Quiet, calculating, and outwardly respectable, Conti helped shape that transition—and then became one of its earliest casualties.The story opens on September 24, 1919, in Pittsburgh's Strip District. It's a mild fall morning, coal smoke hanging low as streetcars rattle over cobblestones. Somewhere along Smallman Street, Conti sits behind the wheel of his automobile, sweating under pressure. He's in his mid-forties, round-faced, heavyset, horn-rimmed glasses slipping down his nose—the kind of man who could pass for a schoolteacher. But Conti isn't teaching today. He's trying to leave Pittsburgh for good.His wife and children are already packed for the 10:10 p.m. train to New York, with plans to sail for Italy on October 15, 1919. He should already be gone. Instead, he delays for one last, unnecessary errand: selling his automobile. The buyers arrive—men Conti knows. Hands are shaken. Pleasantries exchanged. Then they climb inside. As the car rolls down Smallman Street, the conversation fades. A revolver clicks. Four shots tear through the enclosed space. Conti collapses over the steering wheel and dies minutes later. The coroner records the cause as shock and hemorrhage from gunshot wounds to the heart, with the time of death listed as 11:20 a.m.At first, police default to the familiar explanation: the Black Hand. But the killing feels too precise and controlled. There's no extortion letter, no public threat, no warning meant to terrorize a neighborhood. This looks less like chaotic revenge and more like business.From there, the episode rewinds to trace Conti's rise. Born in Comitini, Sicily, in 1873, he grows up in a world where authority is local and protection comes from men rather than the state. He immigrates to the United States in 1907, becomes a naturalized citizen in 1910, and settles in Pittsburgh with relatives and trusted associates. He builds a wine and liquor operation that appears legitimate but quietly functions as a hub for influence, credit, and enforcement, eventually anchoring at 801 Wylie Avenue as the Pittsburgh Wine and Liquor Company.The episode explores Conti's inner circle, including his nephew Giuseppe “Peppino” Cusumano, a trained chemist and pharmacist, and Nicola “Nick” Gentile, a relative and underworld diplomat physically present in Pittsburgh between 1910 and 1920. Family tension, shifting alliances, and questions of respect begin to fracture Conti's control from within.All of this unfolds under the shadow of Prohibition. The Eighteenth Amendment is ratified in January 1919, Pennsylvania follows weeks later, and the Volstead Act is passed that fall. For a man positioned at the center of alcohol distribution, it should have been an opportunity. Instead, Conti liquidates assets, winds down his business, and prepares to leave the country.After the murder, detectives pursue competing theories, including an alleged $5,500 whiskey swindle and a feud rooted in a clerical error on a $4,000 federal bond involving produce merchants J.C. and Philip Catalano. Arrests come quickly, explanations pile up, but certainty never does.On November 12, 1919, a coroner's jury exonerates the men held in connection with the killing. No shooter is officially identified. Gregorio Conti's murder remains unsolved. His funeral is quiet, with burial believed to have taken place at Cavalry Cemetery.Conti's death doesn't slow Pittsburgh's underworld—it clears the way. Into that vacuum steps Stefano “Big Steve” Monastero, ushering in the city's most violent and profitable Mafia era.But that… is a story for another day.

Es la Mañana de Federico
La República de los Tonnntos: Salida de tono de la hermana de Gregorio Ordóñez atacando a Ayuso

Es la Mañana de Federico

Play Episode Listen Later Jan 26, 2026 12:03


Santi González comenta cómo para la hermana de Gregorio Ordóñez es más "cruel" es "odio" de la derecha que los asesinatos de ETA.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Customer Obsessed: What Really Sets Winners Apart with Marbue Brown

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Jan 25, 2026 36:30


Marbue Brown defines customer obsession versus customer focus. He explains you start with the customer and work backwards. He contrasts companies that work backwards from product or profits. He draws on Amazon practices where the question, "what is the competition doing?" rarely comes up. He outlines five levels on the customer obsession continuum: customer indifferent, aware, focused, centric, and obsessed.  He gives cultural examples like hashtag thank you Thursday used by leaders to recognize employees and reinforce customer priorities across the organization. Marbue explains tools to measure and act on customer obsession. He describes the customer obsession barometer built with Dr. John Hughes. It scores nine practices from his book Blueprint for Customer Obsession. The barometer separates top tier companies and identifies "obsessed customers" who recommend and repurchase. He gives Chase as a success story. Chase links employee obsession with customer results through listening, rapid actioning of feedback, branch visits, and recognition.  About Marbue Brown Marbue Brown is founder of The Customer Obsession Advantage, a firm dedicated to helping companies achieve transcendent business results through Customer Obsession. He is an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. As a CX leader, he guided the Chase Consumer Bank to record performance in the JD Power Retail Banking Study, NPS and branch satisfaction. He transformed the Andon Cord mechanism at Amazon.com from a primarily manually triggered to system to a primarily automated system triggered by machine learning and statistical models. The Andon Cord is one of Amazon.com's most significant mechanisms it uses to personify its Customer Obsession culture. Marbue devised and codified the NSAT Improvement Approach at Microsoft, which was widely used by business units to dramatically improve CX as well as international subsidiaries who won nationwide awards in the process. He co-authored seminal articles about customer experience measurements that are widely cited in industry. He is a sought after speaker and published author on customer experience, business strategy and economic policy. Relevant links:  www.customerobsession.net Chapters:  0:00 - Intro 0:35 - Career Highlights and Key Achievements 4:13 - Winning in Customer-Centric Roles 9:13 - Understanding Customer Obsession 11:42 - Customer Obsession Continuum Explained 16:45 - Measuring Customer Obsession with Barometer 22:11 - Success Story: Chase's Customer and Employee Focus 32:53 - Key Takeaways on Customer Policies 35:12 - Conclusion and Farewell   Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/    

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Fans favorite: a blueprint for creating the experience-led enterprise - The Center Of Experience with Greg Kihlstrom

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Jan 18, 2026 28:30


Greg Kihlström shares groundbreaking insights into how businesses can become experience-led enterprises. With real-world examples and a focus on innovation, Greg discusses digital transformation, agile methodologies, and the pivotal role of customer and employee experiences in driving success. This is a must-listen for anyone passionate about transforming organizations and delivering exceptional value to customers and teams alike. About the Guest Greg Kihlström is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to top companies on marketing technology, marketing operations, and digital transformation initiatives. He has worked with some of the world's top brands, including Adidas, Coca-Cola, FedEx, HP, Marriott, Nationwide, Victoria's Secret, and Toyota. He is a multiple-time Co-Founder and C-level leader, leading his digital experience agency to be acquired in 2017, successfully exited an HR technology platform provider he co-founded in 2020, and led a SaaS startup to be acquired by a leading edge computing company in 2021. He currently advises and sits on the Board of a marketing technology startup. Relevant Links https://www.linkedin.com/in/gregkihlstrom https://www.instagram.com/theagilebrand https://www.gregkihlstrom.com Episode Summary - The Top 3 Key Learnings Four Pillars of Transformation: Effective digital transformation hinges on integrating people, processes, platforms, and data. While technology matters, success ultimately depends on how well organizations address human and procedural challenges. Agile for Transformation: Agile methodologies can look different for every organization. Focus on principles like collaboration, adaptability, and delivering business value, rather than rigidly adhering to predefined methods. Return on Experience: Investing in customer and employee experiences yields measurable benefits, such as increased customer loyalty, higher lifetime value, and improved organizational efficiency. Chapters 00:00 Introduction and Guest Welcome 00:33 Greg Kihlström's Background and Career 01:55 Values Driving Professional Life 02:54 Digital Transformation Challenges 05:11 Measuring Return on Experience 09:23 Implementing Agile Methodologies 14:10 Practical Tips for Digital Transformation 16:47 AI in Digital Transformation 22:14 Future of Customer Experience 24:23 Conclusion and Final Thoughts Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Podcast webpage: https://www.cxgaolkeeper.com/podcast

Duendeando
Duendeando - Y Gregorio Moya en directo - 17/01/26

Duendeando

Play Episode Listen Later Jan 17, 2026 58:39


En el comienzo Miguel Poveda nos trae unos cantes, junto a Jesús Guerrero, de su trabajo dedicado al Poema del Cante Jondo de Federico García Lorca. En el programa también escuchamos parte del recital titulado "Morente siempre" que el cantaor Gregorio Moya estrenó en la Suma flamenca 2025 con el acompañamiento de Paco Cortés.Escuchar audio

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Truly AI Native Companies with Sebastian Graf

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Jan 11, 2026 36:32


Sebastian Graf explains the coming rise of AI native companies. He shares four safety pillars for autonomous firms: code freeze, CICD compliance, regulatory model training, and harm-reduction finance. The episode mixes technical detail, a real Anthropic experiment, and broad governance concerns about trust and social impact. Top 3 Key Learnings AI native company pillars: Four safety pillars: code freeze, CICD, regulatory RL training, and harm reduction mechanisms. Test and freeze code: Freeze codebases and run automated tests to ensure predictable behavior and regulatory compliance. Trust via cost and trials: Lower cost and stepwise use build trust; people try low-risk services first then adopt more. About Sebastian Graf Sebastian Graf describes himself as an engineer by profession, but an educator at heart. In his work as an engineer, he is driven by the belief that technology should lift everyone, enabling people to live extraordinary lives in extraordinary ways. He acknowledges that this is challenging in a world where many technologies are built with incentives that divide society, exploit the environment, and widen wealth inequality. Sebastian is committed to reversing these incentives. His mission is to empower imagination and drive the creation of a positive social, environmental, and technological future that he believes is entirely within reach. Sebastian's linkedin: https://www.linkedin.com/in/sebastiangraf1/ Chapters: 0:00 - Intro 0:35 - Business Transformation Pitch Overview 1:09 - Sebastian Graf's Background and Expertise 2:39 - Sebastian's Mission with AI Native Companies 4:37 - Defining AI Native Companies 8:33 - Four Pillars of AI Native Companies 18:35 - Anthropic's Vending Machine Experiment 22:24 - Engineering Resilience in AI Native Companies 26:31 - Building Trust in AI Native Operations 30:47 - Quickfire Round and Closing Thoughts 34:45 - Key Takeaways and Final Reflections Resources:   Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/     Mostra meno  

The Italian Football Podcast
Chiesa To Juventus | Di Gregorio To Inter | Serie A's Greatest African XI

The Italian Football Podcast

Play Episode Listen Later Jan 10, 2026 24:42


Will Federico Chiesa join Juventus from Liverpool this January? How likely is it that Michele Di Gregorio returns to Inter? What is the greatest Serie A African XI of all time? This is an extended clip from this week's Q & A episode of The Italian Football Podcast only available to members on YouTube or Patreon. If you want to support The Italian Football Podcast and get every episode, simply become a member on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Patreon.com/TIFP⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ OR ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ OR ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube Memberships⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Your support makes The Italian Football Podcast possible.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok Learn more about your ad choices. Visit podcastchoices.com/adchoices

En Cristo
San Gregorio de Nisa, obispo y doctor de la Iglesia

En Cristo

Play Episode Listen Later Jan 10, 2026 7:45


Mañanas BLU 10:30 - con Camila Zuluaga
Entrevista a Gregorio Gandini, especialista en mercados financieros

Mañanas BLU 10:30 - con Camila Zuluaga

Play Episode Listen Later Jan 8, 2026 9:32


See omnystudio.com/listener for privacy information.

Capital
Capital Intereconomía 8:00 A 9:00 07/01/2026

Capital

Play Episode Listen Later Jan 7, 2026 57:59


En Capital Intereconomía, esta hora ha empezado con una entrevista a Enrique Cocero, consultor político, en el que hemos analizado el perfil de Delcy Rodríguez y que futuro le depara a Nicolás Maduro. En la Tertulia Capital hemos contado con Alfonso de Gregorio, Director de Inversiones en Finaccess Value y Luis de Blas, Gestor de Valentum, que nos dirán las principales ideas de inversión de cara a 2026. La hora se ha cerrado con el análisis de preapertura de Pablo García, director de DIVACONS - Alphavalue.

Capital
Capital Intereconomía 8:00 A 9:00 06/01/2026

Capital

Play Episode Listen Later Jan 6, 2026 57:59


En Capital Intereconomía, esta hora ha empezado con una entrevista a Enrique Cocero, consultor político, en el que hemos analizado el perfil de Delcy Rodríguez y que futuro le depara a Nicolás Maduro. En la Tertulia Capital hemos contado con Alfonso de Gregorio, Director de Inversiones en Finaccess Value y Luis de Blas, Gestor de Valentum, que nos dirán las principales ideas de inversión de cara a 2026. La hora se ha cerrado con el análisis de preapertura de Pablo García, director de DIVACONS - Alphavalue.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
Redefining leadership at the intersection of transformation & technology with Fabian Ringwald - Live from Lead26

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Jan 5, 2026 17:11


This interview,Live from LEAD-26 in Zurich, links real leadership lessons to lived experience. Fabian, a CIO and ultra runner, talks limits, psychological safety, and practical steps. He also shares a clear, cautious view on generative AI and a smart fast follower strategy for regulated organizations. Key Learnings: Admit leadership limits: Openly share small, real limits with your team to build reflection and performance. Psychological safety matters: Create a safe team space so people speak up and help cover leadership gaps. Use smart fast follower: Experiment early, then buy enterprise-ready solutions to avoid costly long-term build and maintenance.   Summary:  Fabian Ringwald is the CIO of a Swiss health insurance company. He says they have the most satisfied customers in the industry. He is also a board member at lead 26 and helps shape conference content and speaker selection. Outside work he runs ultra trails. He runs over 100 kilometers and gains more than 6,000 meters of altitude. These runs can take more than 20 hours and include day and night. Night is more challenging. The long runs teach self-leadership and a clear view of personal limits. Fabian argues that every leader has limits. He says hiding limits wastes energy because close colleagues already see them. He encourages leaders to share limits openly with their teams. Open discussion builds self-reflection and helps form a high performance team. Teams can then help fill leadership gaps. He highlights psychological safety as the key trait that separates good leaders from great leaders. He recommends starting small when opening up. Share a minor limitation first, set an example, and scale openness gradually over time. Fabian says AI is not the solution for everything. He explains generative AI is a statistical tool and is not suited for fully deterministic tasks. He sees strong potential in areas like detecting anomalies on MRI or CT images, but he warns against using generative AI for direct medical advice. His company follows a smart fast follower strategy: experiment early with startups, then adopt enterprise-ready solutions rather than build long-lived custom systems. To keep agility, get top-down alignment with the board and enable bottom-up experiments with LLMs or ChatGPT for hands-on learning.   About Fabian Ringwald: CIO of SWICA - the leading Swiss health insurer with the most happy customers Prior: digital transformation in several different industries from freight railway (SBB Cargo), energy trading (BKW), consulting (Logica) to inustrial manufacturing (Siemens) and Ravensburger, the well known jigsaw puzzle company. Chapters: 0:00 - Intro 0:35 - CIO's Role in Health Insurance 1:12 - Leadership Lessons from Ultra Running 3:06 - Identifying Leadership Limits 4:21 - Creating Psychological Safety in Teams 5:37 - Taking Small Steps Towards Openness 7:40 - Insights from Conference Speakers 9:13 - Evaluating AI Applications in Leadership Resources  Fabian Rinwald Linkedin: https://www.linkedin.com/in/fabianringwald/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host:  Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  

Building A Better Brand
From Vacant Storefront to $2.3M Vision: Angel Gregorio on Power, Partnership, and Purpose

Building A Better Brand

Play Episode Listen Later Jan 5, 2026 41:54


In this episode of Building A Better Brand®, host Tony Triumph sits down with Angel Gregorio, the visionary entrepreneur and community builder behind The Spice Suite and Black and Forth—DC's first Black-owned strip mall. Recorded live during Congressional Black Caucus Week, this conversation traces Angel's intentional journey from the classroom to multimillion-dollar real estate development. Angel pulls back the curtain on her "rule-breaking" philosophy, sharing how she transformed a single vacant storefront into a national movement for collective ownership and economic empowerment.The conversation reveals Angel's unfiltered approach to scaling, from using a 9-to-5 as a "dream investor" to navigating a $2.3M renovation and securing emergency city legislation to complete her mission. Together, they explore the importance of discernment, the power of peer-led mentorship, and why moving beyond the "struggle narrative" is essential for building sustainable community systems. Whether you are a brick-and-mortar founder or a digital operator, this episode offers a masterclass in purpose-driven entrepreneurship and what it truly looks like to build a better brand through service, distinction, and disruption.What You'll Learn in This Episode:Momentum for the "Big Leap": The real story behind leaving a career in education to bet fully on a single storefront and the mindset required to scale.Building Big in DC: How The Spice Suite evolved into Black and Forth—DC's first Black-owned strip mall—and the shift from shop owner to real estate developer.The Math of Scaling: A transparent breakdown of a $2.3M renovation, including city infrastructure requirements and the hidden costs of scaling brick-and-mortar.Partnership Over Hustle: How to leverage civic engagement and emergency legislation to secure high-level funding, including a $1M grant.The Hybrid Model: Why every for-profit needs a nonprofit arm and how Dream Incubator was built on service before structure.Systems Over Struggle: A vital conversation on moving beyond the “struggle narrative” to focus on operational outcomes and sustainable business solutions.Brand Authority & Data: How to use relevant insights and performance data to communicate brand value to funders, government entities, and customers.

Capital
Los mercados comienzan la primera semana completa de negociación del año con la mirada puesta en Venezuela

Capital

Play Episode Listen Later Jan 5, 2026 32:31


Después de la detención de Maduro, los inversores reaccionan ante la posibilidad de un cambio de régimen que podría transformar por completo el sector energético del país. El foco está ahora en si el nuevo liderazgo venezolano facilitará el acceso a las mayores reservas probadas de petróleo del mundo y ofrecerá garantías jurídicas suficientes para atraer inversiones millonarias, claves para reactivar una industria deteriorada En la tertulia de mercados de Capital Intereconomía, los expertos Alfonso de Gregorio, Director de Inversiones en Finaccess Value y Luis de Blas, Gestor de Valentum analizan los mercados bajo este contexto de incertidumbre geopolítica y detallan sus claves para preparar la mejor cartera este 2026.

Locked In with Ian Bick
I Drank Myself To The Edge Of Death — Then Went to Prison | Joseph De Gregorio

Locked In with Ian Bick

Play Episode Listen Later Jan 4, 2026 127:37


Joseph De Gregorio was raised in a good family and built a successful career on Wall Street, but the 2008 market crash derailed everything. After losing his footing, he started his own business, which eventually turned into a fraud scheme—a decision he ultimately took responsibility for by coming clean and turning himself in to authorities. At the same time, Joseph was battling a severe alcohol addiction, drinking himself to the point of needing a liver transplant. He was later sentenced to federal prison, where he faced harsh conditions and medical challenges while serving time in a federal medical center prison. After his release, Joseph reinvented his life, dedicating himself to helping others navigate the justice system through prison consulting and sentence mitigation work, turning his darkest chapter into a mission to help people avoid the same mistakes. _____________________________________________ #IAlmostDied #PrisonSurvival #AddictionRecovery #TrueCrimeStories #LifeAfterPrison #RedemptionStory #PrisonLife #survivorstory _____________________________________________ Thank you to FRONTLINE HEALING FOUNDATION for sponsoring this episode: Visit https://frontlinehealingfoundation.org/ to donate or share their mission. _____________________________________________ Connect with Joseph De Gregorio: Website: https://www.jnadvisor.com/ LinkedIn: https://www.linkedin.com/in/jnadvisor-joseph/ Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ Shop Locked In Merch: http://www.ianbick.com/shop _____________________________________________ Timestamps: 00:00 From Wall Street Success to Federal Prison 02:40 Who He Was Before Everything Fell Apart 11:10 Childhood, Ambition & the Drive to Win 19:16 Inside Wall Street: Money, Power & Pressure 30:08 The 2008 Financial Crash That Changed Everything 39:47 Addiction, Burnout & Losing Control 47:32 Liver Failure, Transplant & Near-Death Hospital Battle 01:03:53 Getting Sober: AA, Accountability & Truth 01:11:20 Turning Himself In to Federal Authorities 01:22:13 Federal Prison While Medically Compromised 01:35:48 Release, Home Confinement & Supervised Release Reality 01:40:58 Life After Prison: Education, Purpose & Reinvention 01:52:00 Beating the System: Mitigation Strategy Explained 02:01:53 Legal Tech, Consulting & The Future of Defense 02:09:40 Final Lessons, Advice & How to Contact Him Learn more about your ad choices. Visit megaphone.fm/adchoices

Nuestro insólito universo
Nuestro Insólito Universo ¦¦ Gregorio Rivera

Nuestro insólito universo

Play Episode Listen Later Jan 2, 2026 5:41


Nuestro Insólito Universo ¦¦ Gregorio Rivera , En los cinco minutos de duración que tiene este programa se narran historias asombrosas referentes a cualquier tema.La primera transmisión de este programa se realizó por la RadioNacional de Venezuela el 4 de agosto de 1969 y su éxito fue tal que, posteriormente, fue transmitido también por Radio Capital y, actualmente, se mantiene en la Radio Nacional (AM) y en los circuitos Éxitos y Onda, de Unión Radio (FM), lo cual le otorga una tribuna de red AM y FM que cubren todo el país, uno de los programas radiales más premiados y de mayor duración en la historia de la radio de Venezuela.

En Cristo
Stos. Basilio y Gregorio nacianceno, obispos y doctores de la Iglesia

En Cristo

Play Episode Listen Later Jan 2, 2026 8:07


2 DE ENERO  - STOS. BASILIO Y GREGORIO NACIANCENO, OBISPOS Y DOCTORES DE LA IGLESIA

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Dec 29, 2025 10:59


Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening.  On a recent Nepal expedition his youngest team member developed high altitude pulmonary sickness. The medical problem required bringing the person down quickly. Stefan decided the team must bring him down. He said the most important thing is that everyone comes back home safely. Stefan spoke about risk and crisis. He said if you do not take any risk you do not get forward. He advised to push to the limit but not until it starts bleeding. Over years climbers develop knowledge to find that balance.    About Stefan Siegrist: Professional Alpinist, Climber, Public Speaker. Stephan loves the mountains and he loves sharing the adventure    Resources   his webpage: https://stephan-siegrist.ch/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
#272: Different Beats Better: Branding That Sells Without Selling with David Brier

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Dec 22, 2025 28:20


Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real cases: a failed Jaguar rebrand and a successful Napa Fresh relaunch. Learn practical steps and imagination tools. About David Brier David Brier, known by many as "The Brandfather," is the recipient of 320 international awards and the Presidential Ambassador for Global Entrepreneurship medallion, who has generated over $9 billion in brand value across four decades for companies from startups to Fortune 500s. The bestselling author of "Brand Intervention" and "Rich Brand Poor Brand," Grant Cardone has praised him as "a branding genius" and "brilliant with branding" by Shark Tank's Daymond John. Resources  Rising above the noise : https://www.risingabovethenoise.com Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
#271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Dec 15, 2025 21:04


This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work together. Hear concrete examples and product thinking for regulated industries like financial services. About Markus Brunold Markus Brunold is CEO of BSI Software and is responsible for the company's long-term business development. With the BSI Customer Suite, BSI Software offers the only European holistic CRM and CX solution that deeply integrates AI while guaranteeing data protection, sovereignty, and flexibility. For Markus, customer centricity is the guiding principle of his entrepreneurial activities. BSI Software is a market leader in its key industries, combining deep industry knowledge with technological excellence. Resources  BSI Software: https://www.bsi-software.com/en Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

CX Goalkeeper - Customer Experience, Business Transformation & Leadership
#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel

CX Goalkeeper - Customer Experience, Business Transformation & Leadership

Play Episode Listen Later Dec 8, 2025 28:03


Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate podcasting. About Alexander Wunschel Alexander Wunschel is a founder, podcast pioneer, and producer with over 17 years of experience in the audio industry. He is the owner and executive of Klangstelle, a podcast company that offers the finest audio pieces from strategy and conception to production and marketing. He has produced and managed over 1.000 episodes in over 35 podcasts with about 8 million downloads and streams for clients such as Telekom, Fujitsu, Playboy, Starbucks, Datev, GAD, Microsoft, and many more. He is also a strategy consultant for digital media, a keynote speaker. He is passionate about the impact of sound, immersive and augmented audio, voice user interface, privacy, security, OSINT, MarTech, AdTech, meditation, and cooking. Resources  Klangstelle: https://www.linkedin.com/in/alexanderwunschel/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Scrum Master Toolbox Podcast
Coaching Product Owners from Isolation to Collaboration | Sara Di Gregorio

Scrum Master Toolbox Podcast

Play Episode Listen Later Nov 21, 2025 14:00


Sara Di Gregorio: Coaching Product Owners from Isolation to Collaboration Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Using User Story Mapping to Break Down PO Isolation "One of the key strengths is the ability to build a strong collaborative relationship with the Scrum team. We constantly exchange feedback, with the shared goal of improving both our collaborating and the way of working." - Sara Di Gregorio   Sara considers herself fortunate—she currently works with Product Owners who exemplify what great collaboration looks like. One of their key strengths is the ability to build strong collaborative relationships with the Scrum team. They don't wait for sprint reviews to exchange feedback; instead, they constantly communicate with the shared goal of improving both collaboration and ways of working.  These Product Owners involve the team early, using techniques like user story mapping after analysis phases to create open discussions around upcoming topics and help the team understand potential dependencies. They make themselves truly available—they observe daily stand-ups not as passive attendees but as engaged contributors. If the team needs five minutes to discuss something afterward, the Product Owner is ready. They attend Scrum events with genuine interest in working with the team, not just fulfilling an attendance requirement. They encourage open dialogue, even participating in retrospectives to understand how the team is working and where they can improve collaboration. What sets these Product Owners apart is their communication approach. They don't come in thinking they know everything or that they need to do everything alone. Their mindset is collaborative: "We're doing this together." They recognize that developers aren't just executors—they're users of the product, experts who can provide valuable perspectives.  When Product Owners ask "Why do you want this?" and developers respond with "If we do it this way, we can be faster, and you can try your product sooner," that's when magic happens. Great Product Owners understand that strong communication skills and collaborative relationships create better products, better teams, and better outcomes for everyone involved.   Self-reflection Question: How are your Product Owners involving the team early in discovery and analysis, and are they building collaborative relationships or just attending required events? The Bad Product Owner: The Isolated Expert Who Thinks Teams Just Execute   "Sometimes they feel very comfortable in their subject, so they assume they know everything, and the team has only to execute what they asked for." - Sara Di Gregorio   Sara has encountered Product Owners who embody the worst anti-pattern: they believe they don't need to interact with the development team because they're confident in their subject matter expertise. They assume they know everything, and the team's job is simply to execute what they ask for. These Product Owners work isolated from the development team, writing detailed user stories alone and skipping the interesting discussions with developers. They only involve the team when they think it's necessary, treating developers as order-takers rather than collaborators who could contribute valuable insights.  The impact is significant—teams lose the opportunity to understand the "why" behind features, Product Owners miss perspectives that could improve the product, and collaboration becomes transactional instead of transformational. Sara's approach to addressing this anti-pattern is patient but deliberate. She creates space for dialogue and provides training with the Product Owner to help them understand how important it is to collaborate and cooperate with the team. She shows them the impact of including the team from the beginning of feature study.  One powerful technique she uses is user story mapping workshops, bringing both the team and Product Owner together. The Product Owner explains what they want to deliver from their point of view, but then something crucial happens: the team asks lots of questions to understand "Why do you want this?"—not just "I will do it."  Through this exercise, Sara watched Product Owners have profound realizations. They understood they could change their mindset by talking with developers, who often are users of the product and can offer perspectives like "If we do it this way, we can be faster, and you can try your product sooner."  The workshop helps teams understand the big picture of what the Product Owner is asking for while helping the Product Owner reflect on what they're actually asking. It transforms the relationship from isolation to collaboration, from directive to dialogue, from assumption to shared understanding.   In this segment, we refer to the User Story Mapping blog post by Jeff Patton.   Self-reflection Question: Are your Product Owners writing user stories in isolation, or are they involving the team in discovery to create shared understanding and better solutions?   [The Scrum Master Toolbox Podcast Recommends]

Scrum Master Toolbox Podcast
How to Know Your Team Has Internalized Agile Values | Sara Di Gregorio

Scrum Master Toolbox Podcast

Play Episode Listen Later Nov 20, 2025 14:00


Sara Di Gregorio: How to Know Your Team Has Internalized Agile Values Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "Scrum isn't just a process to follow, it's a way of working." - Sara Di Gregorio   For Sara, success as a Scrum Master isn't measured by what the team delivers—it's measured by how they grow. She knows that if you facilitate team growth in communication and collaboration, delivery will naturally improve.  The indicators she watches for are subtle but powerful. When teams come to her with specific requests outside the regular schedule—"Can we have 30 minutes to talk and reflect mid-sprint?"—she knows something has shifted. When teams want to reflect outside the retrospective cycle, it means they've internalized the value of continuous improvement, not just going through the motions. She listens for the word "goal" during sprint planning.  When team members start their planning by talking about goals, she feels a surge of recognition: "Okay, for me, this is very, very, very important." Success shows up in unexpected places. One of her colleague's teams pushed back during a cross-team meeting, saying "We're going out of the timebox" and suggesting they move the discussion to a different time. That kind of proactive leadership and accountability signals maturity. It means the team isn't just attending Scrum events because they have to—they truly understand why each event matters and actively participate to make them valuable.  When Sara first met a team, they asked if she wanted to change things. She said no. What she focuses on is how people improve and understand the process better. For her, it starts with the people—when people change and understand the value, that's when real changes happen in the company. It's about helping people feel good and be guided well, because when they're working well, that's when transformation becomes possible. As Sara reminds us, Scrum isn't just a process to follow—it's a way of working that teams must embrace, understand, and make their own.   Self-reflection Question: Are your teams coming to you asking for reflection time outside scheduled events, and what does that tell you about how deeply they've internalized continuous improvement? Featured Retrospective Format for the Week: Unstructured Retrospective After facilitating many structured retrospectives, Sara started experimenting with an unstructured format that brought new energy to team reflection. Instead of using predefined frameworks, she brings white paper, sticky notes, and sharpies of different colors. She opens with a simple question: "Guys, what impacted you mostly during the last week? How do you feel today?" Sometimes she starts with data and metrics; other times, she begins with how the team is feeling.  The key is creating open space for conversation rather than forcing it into a predetermined structure. What Sara discovered is remarkable: "They are more engaged, more open, and more present in the conversation, maybe because it was something new." Instead of the same structured format every time, the unstructured approach breaks the routine and creates space for true reflections that bring out something deeper and more meaningful. It allows people to express what's genuinely going on for them, not just what fits into a predefined template.  Sara doesn't abandon structured formats entirely—she alternates between structured and unstructured to keep retrospectives fresh and engaging. She also recommends, if you work hybrid, trying to schedule unstructured retrospectives for days when the team is in the office together. The physical presence combined with the open format creates an environment where teams can be more vulnerable, more creative, and more honest about what's really happening. The unstructured retrospective isn't about chaos—it's about trusting the team to surface what matters most to them, with the Scrum Master providing light facilitation and space for authentic reflection.   [The Scrum Master Toolbox Podcast Recommends]

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The Industrial Talk Podcast with Scott MacKenzie
Gregorio Hadad with Skyler

The Industrial Talk Podcast with Scott MacKenzie

Play Episode Listen Later Oct 30, 2025 22:17 Transcription Available


Industrial Talk is onsite at SMRP 2025 and talking to Gregorio Hadad, General Manager at Skyler about "3rd Party Asset Management Solutions". Scott Mackenzie and Gregorio Hadad discuss the evolution of asset management and reliability at the SMRP conference. Gregorio, General Manager at Skyler, highlights Skyler's IoT platform, which collects and analyzes vibration and temperature data to provide actionable insights for customers. Skyler's partnerships with maintenance and repair organizations enhance their ability to support customers effectively. The platform integrates with existing CMMS systems and uses AI to optimize maintenance processes. Gregorio emphasizes the importance of collaboration and human expertise in achieving reliability and efficiency in asset management. Action Items [ ] @Scott MacKenzie - Attend the SMRP conference in 2026 to connect with industry professionals and learn about the latest developments in asset management and reliability.[ ] Reach out to Gregorio Hadad to learn more about Skylar's solutions and explore potential collaboration opportunities. Outline Introduction and Welcome to SMRP Conference Scott MacKenzie welcomes listeners to the Industrial Talk Podcast, highlighting the focus on industry professionals and their innovations.Scott emphasizes the importance of the SMRP conference, describing it as a spectacular event that professionals should attend.Gregorio, thanks Scott for the invitation and expresses excitement about the conference.Scott and Gregorio discuss the positive atmosphere and the learning opportunities at the conference. Scott's Observations on Industry Renaissance Scott reflects on the evolution of asset management and reliability, noting a shift from being seen as a cost to a competitive advantage.Scott mentions the need for greater efficiency, insights, and optimization of human capital in the industry.Gregorio agrees, noting the changing perception of asset management from a cost to a competitive advantage.Scott and Gregorio discuss the importance of finding and supporting existing workforces to ensure success. Gregorio's Background and Role at Schuyler Gregorio shares his background, mentioning his origins in Argentina and his current role as General Manager at Skyler.Schuyler focuses on improving the reliability of end customers through various tools and partnerships.Gregorio explains Skyler's IoT platform, which includes hardware partners and in-house AI and analytics.Schuyler collects and analyzes data, providing actionable insights and detailed reports to end customers. Skyler's IoT Platform and Data Collection Scott and Gregorio discuss the data collection process, focusing on vibration and temperature data.Gregorio mentions the goal of including more data types in the future.The importance of partnerships with CMS companies is highlighted, with plans to integrate Skyler's platform with existing systems.Scott emphasizes the need for seamless integration to avoid additional work for end users. Partnerships and Collaboration in Asset Management Gregorio talks about Skyler's partnerships with maintenance and repair organizations, which are critical for success.These partnerships provide local support and understanding of customer pain points.Skyler's platform is designed to collaborate with other asset management solutions without friction.The importance of collaboration in the industry is reiterated, with a focus on avoiding additional systems for end...