Podcasts about dxp

In this episode of DXP we dive into the tariffs discussion, pointing out their usefulness within the context of a fully-orbed commitment to American workers, while doubting their utility in isolation from such a plan. We also highlight the irony of so-called Leftists praising free trade agreements. 

With buyers entering the conversation more informed than ever, the way we sell digital experiences must evolve. In this episode, our guest Steven LaGow is joined by A.J. Genzler and Keval Mehta from Liferay. They unpack the latest trends in DXP, the power of personalization, and the role of data in crafting website experiences that truly engage. This podcast is brought to you by Americaneagle.com Studios. Follow this podcast wherever you listen to them! Connect with: Lessons for Tomorrow: Website // Twitter // Instagram // Facebook // YouTube Tim Ahlenius: LinkedIn // Twitter Steven LaGow: LinkedIn A.J. Genzler: LinkedIn Keval Mehta: LinkedIn Resources: Liferay | Liferay Development Services

In this episode of DXP we hear from Christian about his latest visit to the ER, and Jason shares his final update on his mom. We discuss the Oscars and the issue of celebrity culture more broadly, wondering if the time of rich entertainers lecturing the public is finally over. We discuss the show Severance, and then hear from a caller about whether Trump dehumanizes immigrants.

The growing use of stablecoins in cross-border payments is the focus of this edition of Business Day Spotlight. Host Mudiwa Gavaza is joined by the team from Deus X Pay (DXP) Maria Heraty, CFO, and Richard Crook, the company's CEO. Topics of discussion include: DXP; growing use and adoption of the blockchain in mainstream finance; use of stablecoins for cross-border payments; and regulatory complexity. Business Day Spotlight is a MultimediaLIVE Production.

We begin this episode of DXP by discussing Taylor Sheridan, and his shows Yellowstone and Land Man in particular. Christian shares what he has learned from Ancestry.com, and then gives us an Oscar update. We talk about the book Blind Spots, and then hear from a caller asking for clarity on our segment about Jon Stewart and the so-called fascism that so many are worried about.

In 2018, Neha Sampat established Contentstack, a pioneering content management system (CMS), which helped create one of the world's best digital experiences. Contentstack's brief lifespan belies its stellar feat. The tech start-up has revolutionised the world of  composable digital experience platform (DXP) and has forged strong alliances with marquee brands such as Alaska Airlines, Burberry, Mattel, Mitsubishi and Walmart, among others. In this episode of Unusual Suspects, Sampat, a three-time tech founder, elaborates about how she goes against the grain of start-up mythology and still manages to find a unique way to build purpose-driven companies that have emerged as sought-after workplaces. Take a listen.

In this episode of DXP we discuss the murder of United Healthcare CEO Brian Thompson by Luigi Mangione, as well as the latter's new status as an internet folk hero. We talk about the anniversary re-release of the film Interstellar, which leads to the recent appearance of mysterious drones over New Jersey and other cities. We address Trump's joke about Canada becoming our 51st state, and then weigh in on the Hunter Biden pardon.

Jake Athey leads Acquia's go-to-market motion for its digital asset management (DAM) and product information management (PIM) solutions. An expert on DAM and PIM, Jake is responsible for evangelizing the solutions and their ability to fuel productive digital customer experiences. He brings together first-hand understanding of evolving customer requirements with expertise in martech and commerce platforms, making him a trusted advisor on DAM, PIM, and DXP topics for organizations across industries.

2024. november 19., kedd, 8-9 óra Pénteken jelentette be az AutoWallis eddigi történetének legnagyobb akvizícióját: megállapodtak a cseh piacon működő MILAN KRÁL GROUP 100 százalékának megszerzéséről. Ezzel a cseh BMW kiskereskedelmi piaci pozíciójának erősítése mellett újabb márkákat és új tevékenységet is bevonnak portfóliójukba, a diverzifikációval tovább növelve és stabilizálva eredménytermelő képességüket. A részletekről, tervekről és a szintén pénteken közzétett első háromnegyedéves eredményről az AutoWallis vezérigazgatójával, Ormosy Gáborral beszélgettünk. Minden menedzsment ódzkodik a cég webszájtjának megújítástól, hiszen üzletileg kritikusak, komplexek és sokszereplősek. Előbb-utóbb mégis engedni kell az évek óta tartó nyomásnak, mégpedig azért, mert az üzleti, a marketing és a technológiai csapatok céljait egyszerre kiszolgálni képes (DXP) platformok és azok funkciói, képességei már elvárássá értek a szolgáltató szektorban. Az ügyfelek és a szabályozók is elvárják a magasabb szintet a digitális ügyfélkiszolgálásban. Mikor és hogyan érdemes új webszájtra váltani? Pászka Petra, a MagNet Bank marketing igazgatója és Dojcsák Dániel, a Shiwaforce marketingkommunikációs igazgatója voltak az Epic Stories rovat vendégei.

In this episode of DXP we address Jerry Seinfeld's recent retraction of his earlier insistence that wokeness makes comedy impossible. We hear from a listener asking about Neil deGrasse Tyson's formulation of the problem of evil, and then talk about Noah Yuval Harari's new book, Nexus, and what it has to say about the dangers of AI. Biebers involve thumbnails and spines.

In this episode of DXP we hear an update about Christian's hip surgery, which leads into the discussion about the potentially endless spiral of doctor's appointments that people often get sucked into. We discuss a few new films and TV shows, including The Substance, which Jason will never see. We discuss the current limits on free speech as well as whether there should be more, and then wonder aloud if Trump will free the country if he loses. Biebers involve Wordle and MacBooks.

In questo episodio n. 005 di Hacking Expert, approfondiamo l'evoluzione della cybersecurity e l'importante contributo dell'intelligenza artificiale nella lotta al cybercrime. Scopri come l'AI può essere utilizzata per contrastare gli attacchi informatici, rendendo più sicure le aziende di oggi.Principali punti di discussione:0:00 Introduzione e presentazione di Matteo Sala1:16 La carriera di Matteo e la nascita di Hackforce AI4:14 Come l'intelligenza artificiale può supportare la cybersecurity12:43 L'importanza di prevenire piuttosto che reagire ai cyberattacchi19:11 Gli Zero-Day e la vulnerabilità delle aziende28:46 Formazione continua come soluzione al phishing e attacchi social39:24 Il futuro della cybersecurity con AI e test periodiciRisorse citate nell'episodio:- The Hard Thing About Hard Things di Ben Horowitz: https://www.amazon.it/Hard-Thing-About-Things-Building/dp/0062273205

We begin this episode of DXP hearing from Christian about his (alleged) epidural, which leads us down a rabbit trail about science fiction and the mystery of the human brain. We briefly discuss just how young the United States is (three people old to be exact). We discuss the theory of Panspermia (which is not as exciting as it sounds), and then launch into “Pastor Jack's Off.” Biebers focus upon pain pills and mouse skills.

In questa puntata delle Tech Stories ho conversato con Raffaele Colace, Head of Operations e co-fondatore di 20tab, azienda di consulenza e sviluppo. Abbiamo discusso della cultura dello sviluppo software in Italia, dell'adozione delle metodologie Agile e delle sfide che si incontrano nel passaggio dal Waterfall all'Agile. Raffaele ha poi condiviso la sua esperienza nel Product Management e l'organizzazione della conferenza Product Management Day.Principali punti di discussione:00:00 - Introduzione01:28 - Chi è Raffaele Colace e cosa fa 20tab04:45 - Lo stato dello sviluppo software in Italia09:18 - Perché si usa ancora Waterfall in Italia15:41 - Differenza tra Waterfall e Agile nel contesto moderno22:34 - L'importanza del design iterativo30:50 - Come soddisfare le esigenze degli utenti nel Product Management36:13 - Continuous Delivery e Continuous Discovery38:56 - Perché gli sviluppatori dovrebbero interessarsi al Product Management43:33 - Risorse consigliate per Product Management e sviluppo softwareRisorse citate nell'episodio:Product Management DayProduct Talk di Teresa TorresInspired di Marty KaganStart With Why di Simon SinekClean Code di Robert Martin

Heute tauchen wir tief in die Welt der Digital Experience Platforms (DXP) ein. Wir diskutieren die Definition und den ganzheitlichen Ansatz einer DXP, lasten die Vorteile sowie die Marktentwicklung und -historie von Liferay aus. Unsere Gastgeber Herbert Jansky und Dominik Badarne, begrüßen einen ganz besonderen Gast: Robert Müthing von Liferay, der tiefgehende Einblicke in die Nutzung und Vorteile von DXP in der Versicherungsbranche gibt. Von der Integration heterogener Legacy-Systeme bis hin zum effizienten Rollen- und Rechtemanagement für Makler – wir betrachten, wie Liferay dabei hilft, die Digitalisierung in der Versicherungsbranche voranzutreiben. Zudem geht Robert auf den speziellen Use-Case von Maklerportalen und die Herausforderungen im Datenmanagement ein. Freut Euch auf eine umfassende Analyse der aktuellen Trends, Diskussionen über die Zukunft der KI im Versicherungssektor sowie interessante Fallstudien und Markteinblicke!Hier geht es zum Trend Report!Schreibt uns gerne eine Nachricht!Folge uns auf unserer LinkedIn Unternehmensseite für weitere spannende Updates.Unsere Website: https://www.insurancemondaypodcast.de/Du möchtest Gast beim Insurance Monday Podcast sein? Schreibe uns unter info@insurancemondaypodcast.de und wir melden uns umgehend bei Dir.Vielen Dank, dass Du unseren Podcast hörst!

In this episode Karim and DXP expert Dan Drapeau discuss procurement challenges, monolithic vs. composable solutions, TCO, the role of agencies, and strategic roadmapping.

Would you like to know the five critical success factors for speaking, business and life? Tune in to my conversation with Curt Tueffert and learn:    How speaking can help you achieve success in whatever you do What to do to master your skill of public speaking  How to write speeches with ease What Curt's 5 pillars for success in business and life are What it means to be a passionate speaker  How to find your passion in life Curt Tueffert is the VP of Sales Development for a $1.7B Houston, TX based company, the author of 5 Stones For Slaying Giants, and so much more. In his 20 years at DXP, Curt has managed the Houston sales team with revenue targets of $100 million and developed a complete line of sales training programs. Curt is also an adjunct professor at the University of Houston where he has been teaching Sales and Marketing for over 25 years. Connect with Curt: https://peaksalesstrategy.com/    

 In this episode of DXP we briefly touch upon one of Elon Musk's arguments that we're living in a simulation, and then discuss the balance between age and quality of life. We hear a standup-comedy update, and then dive into the whole Man vs. Bear nonsense. “Pastor Jack's Off” returns, and biebers involve Wordpress and Spotify.

In this episode of DXP we ponder aloud whether or not the Northern Lights are a mere Instagram filter placed upon reality. We talk briefly about the film Megalopolis, and then tackle the age-old issue of white people adopting black people (which leads to a discussion of race and culture more broadly). We end with “Pastor Jack's Off” and a bieber involving tortilla chips.

How can businesses harness the power of technology to stand out in a crowded digital landscape? In this episode of Tech Talks Daily, we sit down with Conor Egan, VP of Product at ContentStack, to explore the innovative solutions and strategies that are redefining digital customer experiences. Conor brings over 15 years of experience in the industry and has been instrumental in creating solutions that disrupt the CMS market. We begin by discussing ContentStack's pioneering role in the development of headless CMS and composable digital experience platforms (DXP). Conor explains how these technologies help brands deliver personalized, omnichannel experiences while overcoming the limitations of legacy CMS systems. He shares ContentStack's vision of making technology an enabler, allowing brands to focus on executing their most innovative ideas. Our conversation moves to the "Experience Edge" framework, a unique approach ContentStack uses to help brands identify their competitive advantage. Whether it's faster time to market, superior UX, or innovative creativity, Conor emphasizes how even small improvements in customer experience can drive significant business outcomes. As we delve into the evolution of martech, Conor highlights the explosive growth in this space and the challenges that come with integrating diverse platforms and data sources. He advocates for a composable approach, enabling brands to use best-of-breed technologies and adapt as their needs change. Conor also shares insights into ContentStack's corporate culture and community initiatives, including their support for Girls Who Code and other charitable organizations. He discusses how regular hackathons and community service foster innovation and engagement within the company. Lastly, we explore the broader implications of digital transformation, touching on how every business, regardless of industry, will need to embrace technology to remain competitive in 2024 and beyond. Conor provides a detailed explanation of the differences between composable DXP, headless CMS, and traditional CMS, highlighting the benefits and opportunities each brings. How can your business leverage the experience edge to drive customer loyalty and stand out from competitors? Tune in to this episode and join the conversation by sharing your thoughts on these cutting-edge topics.  

 In this episode of DXP we discuss the recent verdict regarding the Crumbleys, who were held legally liable for their son's mass shooting. We talk a bit about comedy, and then hear from a listener about his experience with “ethical non-monogamy.” “Pastor Jack's Off” returns, where we learn how much God loves white Boomers who can afford to live in southern California. Biebers involve medicine and storytelling in reverse.

In this episode of DXP we disclose how to experience a solar eclipse every single day. We marvel at how old William Shatner is, and then “Pastor Jack's Off” returns (this time he is wrong about Israel, again). Biebers involve streaming platforms and TV seasons.

In this techfail-riddled episode of DXP we discuss contacts vs. glasses, as well as what to do if the eyecare place breaks your frames. We highlight the 25th anniversary of The Matrix, and then talk about the documentary 20 Days in Mariupol. “Pastor Jack's Off” returns, and biebers involve Skip Intro buttons and TikTok.

In health systems, many organizations are rightfully starting to consider the evolution of their website CMS to a Digital Experience Platform (DFP) - but what does that mean? In this episode, hosts Reed Smith and Chris Boyer clarify what a DXP is, including discussing differences between DXPs and CMSs and how websites are begin to evolve to meet the needs of modern digital experiences. John Berndt from Valtech joins to discuss his perspective on DXPs and how adopting a composability framework, while more complicated, can provide significant value to an organization.  Mentions from the show:  What is a Digital Experience Platform? The difference between a CMS and a DXP The Evolution of Content Management Systems (CMSs) to Digital Experience Platforms (DXPs) John Berndt on LinkedIn Valtech.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Ready to get an inside look into what it really takes to disrupt an industry? Introducing Nishant Patel, Founder & CTO at Contentstack and the visionary entrepreneur who saw headless CMS coming before anyone else, and built a billion dollar company on that bet. Digital experiences are ever-evolving - such relentless innovation drove Contentstack to build a cornerstone in modern web development. Now Nishant is betting big on Artificial Intelligence. Discover the journey of a man who uprooted himself halfway around the world to become one of the great tech innovators in this week's episode of Extrology with Lee Cooper. You'll learn:Nishant's journey from outsider to pioneering tech titan How he disrupted an entire industry How AI will transform content in just a few years. The mindset hacks for thriving in a world of constant change.Lee Cooper: https://www.linkedin.com/in/leecooperrecruiter/Nishant Patel: https://www.linkedin.com/in/patelnishant/Contentstack: https://www.linkedin.com/company/contentstack/https://www.contentstack.com/https://twitter.com/contentstackhttps://www.youtube.com/contentstackGet in touch: lee@extrology.com

We start this episode of DXP by discussing the annoying traits of old guys. We share some of our vast knowledge of Taylor Swift, and then discuss radio host Phil Hendrie (and trolling in general). We hear from a caller about country music, “Pastor Jack's Off” returns (briefly), and we share biebers involving auto insurance and victimhood.

We kick off this episode of DXP with a revisit of one of our favorite films of all time, and then pivot to a discussion of the recent so-called TikTok ban and the issue of government censorship more broadly. We laugh at Trump's legal woes (especially how difficult he finds it not to defame people), and then learn about a heretofore unknown Bible passage from Pastor Jack Off. Biebers involve silly adjectives and small fries.

In this episode, the VP of Sales for a publicly traded company that has been in business for over 100 years years discusses the execution of their epic customer appreciation events. Curt shares how DXP's Houston event evolved to include live music, raffle prizes, and engaging activities like treasure hunts for attendees.   These events grew to welcome up to 1,500 guests, incorporating activities like mechanical bull riding, raffles to give away guns, and Texan cheerleader performances to drive customer engagement and loyalty. Curt's story highlights the importance of customer appreciation in maintaining relationships and the synergistic teamwork between sales and marketing departments to create these kinds of successful events.00:00 Introduction to the Episode and Guest00:27 Kurt Tufert's Background and Role01:10 The Genesis of DXP's Customer Appreciation Day02:46 Event Planning Challenges and Solutions04:52 The Impact of Customer Appreciation Events10:01 Reflections on Teamwork and the Sales-Marketing Relationship

In this episode of DXP we briefly discuss the film “Contact” and its ramifications for the relationship of science to faith. We then talk about whether or not the music industry is shifting towards Country (and whether it's legit for non-Country artists to jump on the bandwagon). We break down the “He Gets Us” ads from the Super Bowl, and then share biebers involving periods and LEDs.

 Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner's Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand generation. Eric's marketing team works very closely with channel and sales to drive pipeline and CallMiner's explosive growth. Eric has over 20 years of experience in both technology and consumer products marketing from both the vendor and agency side.  Before joining CallMiner, Eric was VP Brand & Digital Marketing at Acquia - an open DXP platform built around Drupal - where he led brand, creative services, webops, editorial, and demand generation. Prior to Acquia, Eric was on the agency side of marketing working as SVP Digital & Social Media at MullenLowe, and before that as VP Digital Strategy at The Martin Agency.  During his career, Eric has worked with a variety of B2C and B2B brands including Google, Microsoft, Intel, GEICO, Walmart, P&G, Pizza Hut, Acura, Royal Caribbean, and Hyatt. He earned his undergraduate degree from Texas A&M University, and an MBA from The University of Texas at Dallas.    Questions ·      Could you share in your own, how it is that you got from where you were to where you are today? ·      Now, could you share with our listeners what is CallMiner and what exactly do you do? ·      The CallMiner CX Landscape Report, could you share with our listeners, I would say maybe three to five of the top themes or insights that we were able to garner from that data and that report? ·      What are your views as it relates to how leaders are actually utilising the CX data? Are they supporting and using it to make data driven decisions? Or is it just one of those reports that's generated and is there as a KPI but you're not really doing anything with the information. ·      Now, could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? ·      Could you also share with us maybe one or two books that you've read, it could be a book that you read recently, or even one that you read a very long time ago, but to this day, it still has had a great impact on you. ·      Now, could you also share with our listeners, Eric, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. ·      Where can listeners find you online? ·      Now, Eric, before we wrap our episodes up, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you got derailed or you got off track, this quote kind of helps to get you back on track.   Highlights Eric's Journey Me: Now, before we jump into the conversation, I always like to give our guests an opportunity to share a little bit about their journey. So, could you share in your own words, how it is that you got from where you were to where you are today?   Eric shared that Yanique did a pretty good job of covering his bio and in her intro, so thank you for that. So, he started his career out as essentially a BDR or an SDR is what they're called, typically, at least in SaaS, which he thinks is one of the best first jobs you can have, especially if you have aspirations of doing something in either sales or marketing. So, you talk to a tonne of CMOs, who that was their first job as well, so that's where it started.  He spent a lot of time working in digital advertising and then ultimately integrated big agency advertising for a lot of big brands and then flipped over to the client side and worked at a tech company called Acquia, which was covered just briefly in that intro. It's an open DXP player, built on top of Drupal, which is an open source project. And essentially, think of it is an open source competitor to something like Adobe Experience Manager. So, spent three or four years at Acquia.  And after that was introduced to the CEO at CallMiner, and had a lot of great discussions and he has been at CallMiner as their Chief Marketing Officer since 2020. And they've had a really nice run so far, they've gone from about 40 million ARR to a little over 80. And they're still seeing some nice growth despite maybe some of like macroeconomic headwinds.   What is CallMiner? Eric shared that CallMiner, they are the leader in conversation intelligence, specifically focused in more on customer service. So, if you think of any large company that has one or more large customer service agents, contact centres. So, they'll utilize their platform to ingest, so record and analyze every single customer interaction, whether that be a phone call to a customer service agent, texts to and from an agent, chats with an agent, survey data, all of that gets analyzed, and it's able to then turn around in real time and provide that customer service agent with guidance on to how to be able to deliver a better customer experience, guidance on how to answer the questions or access resources better. And then ultimately, if you're able to mind through millions of customer interactions, there's extremely valuable insights that can be discovered. And so, through machine learning in their artificial intelligence, their platform delivers that which is the larger value proposition.   The CallMiner CX Lanscape Report and the Insigts Garner From That Data Me: Alright, thank you for sharing that information on CallMiner. In leading up to the interview with you, Eric, I was shared a copy of the report, The CallMiner CX Landscape Report, and I'm sure you're familiar with it right as the Chief. So, could you share with our listeners, I would say maybe three to five of the top themes or insights that we were able to garner from that data and that report?   Eric stated that first and foremost, the CX Landscape Report that Yanique's referencing, it's an annual report that they publish so, it's original research for them. So, they do a survey of 700 plus CX and contact centre leaders across the globe and then what they'll try to do is keep a lot of those questions the same year over year as new trends and topics tend to emerge, they'll introduce a few new questions, but that way they're able to ultimately keep a pulse on what is important, and what sort of trends they're seeing with CX and contact centre leaders across the globe.  In this particular one, so in the one that they published in late 2023, obviously, and this is not going to shock anyone but one of the biggest topics that was not new but he would say the focus on it was extremely heightened, is around artificial intelligence, you'd have to be living under a rock to not notice just the media firestorm around artificial intelligence, in particular generative AI in 2023 and even today.  A lot of the typical data that they'll look at in that report, and the findings have to do with, like he said, trends that contact centre professionals and CX professionals are seeing within their own organizations. But he would highlight a few specific findings around artificial intelligence since that seemed to be the dominant theme. What's interesting is couple of themes would be that nearly this is not going to shock anybody, but nearly all of them are looking to implement some aspect of artificial intelligence in the next 12 to 18 months. The interesting sub stat to that is of those, over half aren't really sure what they're supposed to do basically, they know they need it, whether they were told this or whether they inherently think they need artificial intelligence in some way. So, they're investigating it, but they are a little bit lost in terms of where exactly to apply it. So, that was one of the first overarching thematics is everybody wants it, but they're not sure what to do with it.  The next is, now that we've moved a little bit beyond, maybe like the hype cycle of all of this, where he thinks everybody is rushing to go do something, and you've got a little bit of fear of missing out. Now they've started moving into the stage where companies are actually starting to try and implement some of these things. And what they've moved into now is sort of the reality stage, which is they're starting to realize that there's some risk inherently with this, largely around compliance, around the protection of their brand. Because sometimes these generative AI models can have hallucinations, etc. So, he thinks they're getting into the reality stage of actually trying to implement it and realizing that you have to take a much more responsible approach to how we think about this, and that there is no AI silver bullet out there that's going to solve all of your CX problems.  The last one, and the underlying aspect of this is actually something that they have heard, even before they started digging deeper into AI trends for CX leaders, and that has to do with how CX is positioned among the entire company/organization. So, in many cases, CX is disconnected from the contact centre, which is never good. Or you've got CX that is its own central thing, your meeting, you've got CXO, you've got a team. And then in other cases, CX is sort of sprinkled in multiple departments. And so what this kind of leads to is a bit of a disconnect, in terms of how you can roll out properly something as expansive as artificial intelligence within a piece of software across all these different pieces that are somewhat disconnected within the organization.  The other thing it leads to is let's say you've got a contact centre, and you've got all this amazing data, because of the disconnections here, some of that incredible data coming out of all these customer interactions is never actually making it further than the contact centre because of those disconnects. So, the last theme has to do with how companies typically will measure CX or a voice of the customer programme. He thinks as everybody who might be listening to this podcast know CX when it all comes down to it is largely has grown up and is still inherently based on surveys. So, whether it be an NPS or CSAT survey, but these are solicited surveys, solicited answers from a survey which sometimes can be very polarizing.  The big opportunity and where he think the industry is going is to combine that survey data with unsolicited data. And so this would be the data that comes out of contact centres and customer service centres, actual conversations that have a motion that we can measure versus solicited questions and answers. So, he thinks the combination of those two is where CX in general is going. And what you'll find is companies that are a little bit more mature and have a better org structure are already tapping into some of that data out of their contact centre.   Me: Wow, that's amazing. I think that's a great idea to merge the data that is collected from people who are actually talking to customers on a daily basis. I mean, the reality is, in a contact centre, customers only call for two reasons, right, to make a complaint or to make a request, there is no other reason why they're calling.   Eric agreed, that's correct. So again, you think of like, put it in the consumer perspective, other than the major influencers, when you go put something on a review about a hotel you stayed at or about some restaurant you went to on Yelp, largely it's because it was either an amazing experience that you just can't help yourself, or it was such a bad experience that you just can't help yourself. So, it becomes polarizing, which is why using surveys only is flawed to truly measure CX.   How Leaders Utilize CX Data Me: Now, what do you think leaderships' role is? Being in the industry and also being in marketing with a lot of exposure working with different organizations, what are your views as it relates to how leaders are actually utilizing the CX data? Are they supporting and using it to make data driven decisions? Or is it just one of those reports that's generated and is there as a KPI but you're not really doing anything with the information.   Eric stated that if you look at their CX landscape report or talk to most large companies, for the most part, they're using CSAT score which is survey based, or an NPS score as kind of a one metric, if you got all the way up to the CEO level that they're looking at on a regular basis to measure sort of the barometer of where their customer experience offering is at this point.  He thinks to the question as a whatever a marketing leader in his case, one of the main things that they're responsible for is helping to better align the organization to where the right data is making its way up, helping to make sure that data is organized in a way that a CEO or a Chief Product Officer, which is another beneficiary of a lot of this unstructured data and the insights from it, or even in many cases, the CMO for him isn't able to get the insights, the root cause of understanding what some of these issues might be that they're trying to solve for.  So, he thinks aligning the organzsation so that the data can reach the right people, and then making sure that data is packaged up in the right way to where it is executive friendly in some of the things that a leader should be thinking about and trying to make this better.    Me: And I can imagine also not just spitting out scores in terms of X percent of this type of customer feels this way, but linking it to tangible things, especially for leaders who think in dollars and cents, if we have a decline in this particular area over x period of time, what will this mean for our bottom line? What does it mean for future initiatives and innovation that we may need to implement? So, I would imagine that would be the kind of mindset they'd have to have.   Eric agreed, absolutely, excellent point. And even if as a first step you're continuing to just use NPS and CSAT, you should have an understanding to your point, by looking at all of your forecasting and previous years financials, you should be able to point to an increase in one point is going to result in this much the bottom line. So, he definitely agree with that point.   App, Website or Tool that Eric Absolutely Can't Live Without in His Business When asked about an online resource that he can't live without in his business, Eric shared that sadly, probably the calculator on his phone just because he's constantly needing to tally up the percentages in different stats as he's doing some of his own reporting at an executive level, he must open that thing up several times a day.  From a website standpoint, they utilize the analyst reports quite a bit. So Forrester, who is one of the top tier analysts and the one who issued out the Forrester Wave that they're a leader in, so, he utilize them quite a bit from a research standpoint so that they can get a better understanding of where they predict the industry is going. So, he definitely tap into Forrester and Gartner quite a bit for that.  And then from a marketing standpoint, and Demand Gen. So, they have several vendors that they work with, so 6sense for their ABM intent platform, Outreach for their BDR platform. And he finds that some of the best resources that they can utilize for training for those particular teams. So, he spent some time looking through their most recent thought leadership and training materials to try and identify how he can help his team get better.   Books that Have Had the Biggest Impact on Eric When asked about books that have had a great impact, Eric stated that he would say from a business standpoint, so separate out fiction from a business standpoint, he thinks some of the classics like Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins, probably some of the ones that resonated with him the most and still, you can go back and reference. When he flip over to that sort of pleasure reading fiction, Great Gatsby by F. Scott Fitzgerald has always been his favourite book. It's not a long read probably one of the reasons why, but he thinks he must have read that book 50 times.    What Eric is Really Excited About Now! When asked about something that he's excited about, Eric stated just keeping it focused around CallMiner, his company and his team. He thinks one of the things that he's really excited about is all of them that are in tech SaaS, they really had a rough 2023, whether it be, layoffs in terms of correction on over hiring and 2021. But mostly, a lot of this is coming from just general macro conditions, macroeconomic conditions globally.  He thinks what he's excited about is towards the end of 2023, they started to see a light at the end of the tunnel and sent some positive signals that they're turning the corner a bit, which he thinks anyone who works in tech should be excited about. He'll be interested to see how Q1 and maybe Q2, go for 2024 to see if that continues to more positive signals, and they start to see their prospects and their customer base be a little less cautious with their budgets and a little less conservative and be willing to maybe do some expansion and some testing within the platforms that they offer. So, he's excited about that. And he thinks most tech companies are right now.   Where Can We Find Eric Online Website – www.callminer.com LinkedIn - CallMiner   Quote or Saying that During Times of Adversity Eric Uses When asked about a quote or saying that he tends to revert to, Eric stated that he doesn't know if this would be adversity, but they're constantly he feels like they're in the midst of adversity when they're trying to roll new campaigns out, roll new products out to the market. And something that he and several of his other C level peers, “Perfection is the enemy of progress.” So, he thinks it's very easy to get in your own way, and try to make something so perfect that you know it's going to be success and that's just a fallacy. And it's much better to do all the due diligence, do all the work to make it as good as you can. But get it out there and then learn from it early and make some changes to it than it is to just be unrealistic that you're going to be able to perfect something before you launch it. Me: True. That's a very good quote. Excellent point. Eric stated that he doesn't know who to attribute that quote to, by the way, but somebody wrote it.   Me: Well, Eric, I just want to tell you, thank you so much for taking time out of your very busy schedule and hopping on our podcast, and sharing all of this great content as it relates to what CallMiner does, about the report that your company had published that you publish on an annual basis and the great insights that were able to be derived from it, as well as moving forward what organisations can look towards in terms of where they should be placing their energy in order to be yielding the greatest success as it relates to customer experience. So, just want to extend greatest level of gratitude. Thank you so much.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins •     Great Gatsby by F. Scott Fitzgerald   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

There is a lot of talk about headless, composable, MACH, and the like these days. And I can say from personal experience that there are many instances where they are the perfect fit. But, as with any technology solution, it's not always a one-size-fits-all. Sometimes headless isn't the right fit, or a more nuanced approach is needed. Today we're going to talk about this as well as how low-code or no-code solutions can help teams make the most of their website redesign.  To help me discuss this topic, I'd like to welcome Liz Spranzani, Chief Technology Officer, EVP of Technology at Verndale. Resources PartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding! Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Grab your chance to learn from Michael Robinson, the ecommerce retail leader who launched and grew Anthropologie.com into a $200m+ online retailer, and James Brooke, ex-founder and CEO of Amplience, who scaled them into a market leading global DXP. In this episode we cover a hugely important topic, one that affects pretty much all retailers: maximising inventory availability online. Getting stock online is harder than it seems! For many businesses, siloed processes and technology result in inefficiency and slow down the speed to market for new products and range launches. Not to mention the sheer number of spreadsheets and manual effort involved to move products from one stage to the next. The longer a product remains offline, the greater the margin loss because the window of full price opportunity shrinks. In this episode, we share the combined experience of two ecommerce leaders who are helping ecommerce retailers improve automation and join the dots to speed-up product launches and minimises the number of products that are in stock but not available to buy on the website.

Christian Burne is a WCM Implementation Expert, a Technical Architect, and the CTO and Product Development Manager at Oshyn. He's been building websites for over twenty years. Oshyn, is a website developing company that specializes in composable DXPs, or digital experience platforms. Christian explains the technical benefits a of composable DXP.3:10 What is DXP5:35 Adobe acquisitions8:00 Defining composable12:35 Aligning teams14:35 Benefits of being composable19:18 OutroRegister: The State of Gated vs Ungated Virtual Event Read: The State of Gated vs Ungated Content ReportFollow Christian: | LinkedIn | Oshyn Follow The Juice:| Website | Blog | Twitter | LinkedInFollow Brett:| Twitter | LinkedIn

In this episode of DXP we hear from a caller challenging our assertion that conservative Christianity demands young-earth creationism, from which we springboard into a discussion of the nature of antiquity in general and humanity in particular. We then take another call about the alleged prostate G-spot, which leads to all kinds of gross butt stuff. Biebers involve vehicle interfaces and broccoli.

 We begin this episode of DXP discussing the Hulu drama, Normal People (which we have both come to love, despite the Irishness of it all). We talk about Indiana's new drug law, and then we hear from a caller about Young-Earth Creationism. “Pastor Jack's Off” returns as we learn life-changing lessons about Damascus and cowardice. Biebers involve racist stereotypes and chatty phone agents.

In this episode of DXP we discuss the issue of sleep, and afterward we turn our attention to the growing number of accusations of antisemitism in the entertainment industry (as in, is there a difference between criticizing a country's actions and disliking a certain race of people?). We address the recent controversy over Matt Rife's new comedy special, and then return to Israel with "Pastor Jack's Off." Biebers involve busy signals and BS error messages.

We spend most of the first half of this episode of DXP discussing the so-called Gnostic Gospels and what their discovery 80 years ago means for organized religion and Protestantism in particular. We share our latest thoughts on one-another's documentary recommendations (Welcome to Wrexham and the Hundred-Foot Wave), and then hear about a new show about naked British people. Biebers involve online menus and dirty grapes.

We begin this episode of DXP with a little quiz focusing on what exactly is North America. We then discuss the documentaries Beckham and 100 Foot Wave, and then hear more about the Paris and Italy legs of Christian's recent trip. We debate whether it would be better to live rich and die poor or the opposite, then get mad about Pastor Jack Hibbs again. Biebers involve football and the airport in Paris.

We begin this episode of DXP with a report on Portugal, a country God did his best to destroy in 1755. We discuss the pros and cons of EV charging, and also hear about the not-so-great results of Christian's MRI on his hips. Biebers involve almonds and tourists.

This episode of DXP begins with a heads-up about Christian's upcoming trip, after which we talk a bit about the resolution of the writers' strike. We discuss divorce attorney James Sexton's appearance on Lex Fridman's podcast, and then talk about Coldplay's and U2's use of cutting-edge tech in their live shows. We mock Gen Z's delusional belief that they invented anything, and then once we are (or one of us is) pretty incapacitated we attempt to discuss genetics and simulation theory. Biebers involve Facebook Marketplace and Parmesan cheese.

Join us in celebrating a remarkable milestone - People Changing Enterprises is turning one! In this special anniversary episode, we're taking a journey back to where it all began, exploring our most captivating insights from the past year. And what better way to kick off this anniversary special than revisiting one of our most talked-about subjects: Composable Digital Experiences, featuring our stellar lineup of guests who've generously shared their expertise with us.Timestamps:01:02 Jurre van Ruth - Strategic Program Manager, Composable DXP at the Dutch postal service, PostNL. He'll provide insights into what a composable DXP truly means.03:48 Andreas Westendörpf - CTO of Emma Sleep explains why going composable might just be the last re-platform you'll ever need.05:28 Kat Valdre and Jason Greely - Members of the REI Platform Engineering team explore the exciting possibilities that composable strategies unlock for businesses.09:12 Mindy Montgomery - Senior Technical Product Manager at ASICS takes us through ASICS' journey from monolithic technology to a composable customer experience ecosystem.12:51 Zach Crittendon - Software Architect at Levi's shares firsthand experiences of "going composable" and how this transformative journey can benefit your business.15:51 Watchouts from our guests: What they wish they'd known before going composable.18:18 Juliette Olah - Senior Manager of Editorial at Booking.com emphasizes the importance of launching projects in a tiered approach for maximum impact.

In this episode of DXP we whine and moan about getting old, focusing in particular on whether it's worth it to live for a long time. We discuss the issue of "cutting out toxic people," wondering just how much of its justification is just psychobabble. We make fun of evangelicalism's sensationalism, and then share biebers involving Apple Homekit and Britney mics.

This episode features an interview with Shafqat Islam, CMO at Optimizely, a leading digital experience platform (DXP) that equips teams with the tools and insights they need to create and optimize in new ways.In this episode, Shafqat shares his core company beliefs around marketing, the journey of cutting Optimizely's budget to zero and starting over, and how he and his team are getting scrappy and going back to the drawing board to start afresh with their marketing strategies. Shafqat also gets transparent about what it's been like to be a first time CMO and the advantages that presents him in his new role.Key Takeaways:For long term business success, you have to have a solid digital presence, create awesome content that keep your customers coming back for me, and utilize creativity and science to provide unparalleled customer experiences.Sometimes, you have to scratch it all and start over. By cutting their company budget to zero and starting afresh, Shafqat and his team now run a leaner and more scrappy marketing organization. Anything measurable is uncuttable, anything unmeasurable is cuttable. Be ruthless about what your output is and how it affects your input.Quote:“We wanted to get a lot scrappier, a lot more entrepreneurial, a lot cheaper, like spend a lot less money, even though we have big budgets and it just requires a different type of person, right? And so, as I mentioned, sometimes some people opted out. Some were encouraged to find a better fit somewhere else. And the entire leadership team in our marketing org turned over very quickly…So they all left and all the people who were doing the job one level below got promoted into the new marketing leadership team, and they've absolutely crushed it. Like I'm so proud of them because they were just waiting in the wings to take on more responsibility. Get shit done, prove that we can run a very different type of scrappy marketing organization.”Episode Timestamps: *(03:43) - The Trust Tree: Cutting the budget to zero and starting over*(23:37) - The Playbook: Getting scrappy and redefining the marketing game*(33:39) - Quick Hits: Shafqat's Quick HitsSponsor:Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInFollow Shafqat on LinkedInLearn more about OptimizelyLearn more about Caspian Studios

We begin this episode of DXP with yet another tale of a nepo-baby, and this one is a serious deep cut. Jason shares his plans for his next “journey,” and we debate how much pain we'd endure for how much gain. We discuss Jason Aldean's lynchin' song, and we revisit the issue of unions and scabs. We talk about NPCs and then share biebers involving interest rates and TikToks.

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a seamless experience come to life? Joining us on the podcast in this episode is Rebecca Hall, Director of Digital Solutions Consulting at Blue Acorn ICI, and Doug Hatcher, her counterpart on the sales side of the business,  a solutions consultant. And they're going to answer this question, "What does fully-integrated mean in the DXP era?” Listen now!‍In this episode:{0:11:32} - “DXPs provide: a very good way to visualize and analyze how people are interacting with the brand so you can customize it and better personalize the experience people are getting to it.” - Doug{0:14:46} - “The beauty of composable architecture and personalization is that you're really hitting those specific customers, really hitting those specific audiences, and you're serving up a unique experience almost per person. So it's not just per brand, it's per customer as well that we can really dig in and create a unique experience.” - Rebecca{0:24:57} - “The team and the tool have to be mutually aligned. it becomes much more impactful when you're making software decisions because all of them are interdependent. Future-proofing to some degree is just buying more durable software that's capable of doing more and growing over time without you having to completely rip and replace.” - Phillip{0:28:55} - “We're able to deliver, like immediately deliver, relevant experiences to your customers that may help them find what they're looking for and reduce some of the noise, as well as help you target immediately somebody who is actually looking for something specific.” - Rebecca{0:37:51} - “There are things that these platforms can't necessarily predict or just have a capability for out of the box. So there's always going to be a need to do custom development. More and more though, the customization that we're doing isn't on the front end, isn't trying to build the customer experience in a new and unique way. We try to focus that on a custom configurator piece or one thing that we can compose into the broader solution.” - Doug{0:44:47} - “ If we know what we have, we're able to use that data better and we can actually make better suggestions as we go along as well. It's all about data.” - Rebecca‍Associated Links:Learn more about Rebecca Hall, Doug Hatcher, and Blue Acorn ICIListen to more Step by Step episodes.Have you checked out our YouTube channel yet?Get your copy of Archetypes, our recently published 240-page journal! Check it out at ArchetypesJournal.comSubscribe to Insiders and The Senses to read more of what we are witnessing in the commerce world!Listen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on Futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

We begin this episode of DXP with a plug for a new documentary about how extort a jet from a soda company. We then hear from a caller asking about “parasocial relationships” which apparently is a thing now. We discuss AI-generated movies, and then resume our “Pastor Jack's Off” series in which Jack Hibbs explains the evils of metropolises. Biebers involve belt loops and virtual dials.

In this episode of DXP we talk about seeing the new film, Air, produced by and starring Ben Affleck and Matt Damon. We briefly discuss How to Blow Up a Pipeline and The Artifice Girl, and then turn our attention to the difficulty Mormons must have jacking off. We hear from a Scotsman with questions about Easter and U2, and then one of our favorite callers issues a warning about AI. Biebers involve TikTok and unintended puns.

We kick off this episode with random discussions about such riveting topics as tacos vs. burritos, trucks vs. semis, and morale vs. moral support. We talk about the issue of appropriation in general, and Cleopatra in particular, and then hear some pearls of wisdom on the topic of democracy from DXP's favorite man of the cloth, Jack-off Hibbs. Biebers involve traffic lanes and conversing with no one.

We begin this episode of DXP with a discussion of weight loss and its impact on life's most important activities (like tying shoes). We update everyone on the progress of Moist January, and then hear from a caller about the prospect of death. We play a voicemail questioning a common atheist argument against Christianity, and then spend a fair bit of time getting frustrated with Pastor Jack Hibbs. Biebers involve shaving sensitive areas and deboarding airplanes.

This episode of DXP begins with a discussion about the new Trump Trading Cards which, although digital and not physical, are still somehow “limited.” We hear from a caller about the film “Everything Everywhere All at Once,” and then are challenged by another caller about 75 year-old boobs. We discuss Accelerationism, and then debate whether it's okay for a restaurant to refuse service to an evangelical activist group. Biebers involve crap UX and locked-up liquor.