Podcasts about managing difficult conversations

In this episode of HR Like a Boss, we're joined by Roberta Matuson, author of Suddenly in Charge, as she shares her expertise on what it takes to thrive in human resources. Roberta dives into the importance of building strong relationships, mastering the art of managing up and down, and creating a workplace culture that attracts and retains top talent. She highlights why HR professionals must prioritize their own development through coaching and embrace self-care to effectively support others. Tune in to discover actionable strategies and insights that will transform the way you approach HR—like a boss! ABOUT ROBERTA Roberta Matuson, The Talent Maximizer® LinkedIn Top Voice in Workplace and Leadership For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, Takeda Pharmaceuticals, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of seven books including, the newly released, third edition of Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders, Can We Talk? Seven Principles for Managing Difficult Conversations at Work, and Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed.

Join us for an enlightening conversation with Roberta Matuson—keynote speaker, executive coach, and author of seven influential books on leadership and talent management, including "Can We Talk? Seven Principles for Managing Difficult Conversations at Work" and the latest edition of "Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around."With nearly 30 years of experience helping top companies like GM, Microsoft, and Takeda Pharmaceutical attract and retain talent, Roberta shares her insights on the critical skill of managing up.In This Episode, You'll Learn:What managing up truly means and how it benefits you and your teamHow to decode your boss's leadership style and align with their expectationsPractical tips for building strong relationships with superiorsWays to navigate office politics effectively and ethicallyWhether you're a new manager or an experienced leader, this episode is packed with actionable advice to enhance your workplace relationships and advance your career.Hey! If you're enjoying the insights from our guests, you'll love our R@W Notes Newsletter. It's packed with guest takeaways, the resources that inspire them, and my own tips on how we as leaders can be better humans for the humans the are responsible for. Go to RelationshipsAtWorkShow.com and Subscribe Now and help the workplace be more human. Want more from our conversations on the show? Subscribe to the R@W Notes Newsletter! It's where I share top takeaways from our guests, the resources that fuel their success, and my personal insights on how we as leaders more human. And we need more human. Go to RelationshipsAtWorkShow.com and Sign up today to keep your leadership journey on the right path. And connect with me for more great content! Sign Up for R@W Notes Subscribe on Youtube Follow on Linkedin Follow on Instagram Follow me on Threads Follow on TikTok Email me anytime

The number of uncomfortable conversations you're willing to have will directly correlate to the success of your coaching. They're not always easy, but they're worth building the muscle for. The powerful response for when "friends" ask for health and fitness help How to get clients on a call when they're not responding Managing conversations with unhappy clients -- Jon's next book, The Obvious Choice, published by HarperCollins, is now available for preorder on Amazon in Hardcover, Kindle, and Audio. Please preorder your copy today. -- FREE GIFT - Get a free copy of the Wealthy Fit Pro's Guide to Getting Clients and Referrals (digital and audio. Sells for $22.99 on Amazon.) HOW - Rate / review this podcast, take a screenshot, and send it to obviouschoicepod@gmail.com -- Hosts: @itscoachgoodman @fitnessjonestraining @amberreynolds.me -- Join 72,000+ trailblazers, leaders, and coaches who fuel up with our low-stress, high-impact 5 REPS FRIDAY newsletter at www.5repsfriday.com. The Obvious Choice podcast is presented by QuickCoach - free, professional software for fitness and nutrition coaches that elevates the value of what you do. Join 35,000+ coaches and get your account today at www.quickcoach.fit.

In this episode of the Impostor Syndrome Files, we talk about managing up. For professionals with impostor syndrome or self-doubt, managing up can be a big challenge. Many of us prefer to keep our heads down, do good work and avoid the politics. Unfortunately, if your goal is advancement, that strategy won't get you there. My guest this week, Roberta Matuson, is an executive coach and author of the book, Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around. Here she shares her own story of learning the hard way about the importance of managing up. We also discuss strategies you can use to manage up in ways that feel more authentic to you.About My GuestFor more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, Takeda Pharmaceuticals, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of seven books including the forthcoming third edition of Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Can We Talk? Seven Principles for Managing Difficult Conversations at Work, and Evergreen Talent. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. ~Connect with Roberta:Website: https://matusonconsulting.com/ Book: https://www.amazon.com/Suddenly-Charge-Roberta-Chinsky-Matuson-dp-1399811924/dp/1399811924/ref=dp_ob_title_bkLinkedIn: https://www.linkedin.com/in/roberta-matuson/ ~Connect with Kim and The Impostor Syndrome Files:Join the free Impostor Syndrome Challenge:https://www.kimmeninger.com/challengeLearn more about the Leading Humans discussion group:https://www.kimmeninger.com/coachingJoin the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6Join the Facebook group:https://www.facebook.com/groups/leadinghumansSchedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-sessionConnect on LinkedIn:https://www.linkedin.com/in/kimmeninger/Website:https://kimmeninger.com

Why do we get angry? How can we challenge our immediate reactions? And what's the best way to articulate our feelings without passive aggression or a blow-up? In this episode, you'll learn four Stoic tips to turn potential conflicts into opportunities for personal growth and stronger relationships.Become a member of the Live Without Borders Community ❤️Let's continue the conversation. Head on over to my blog on Substack for more on how to thrive through better communication, Stoicism, and global exploration. We can chat together in the comments and I have fab bonuses for paid subscribers. Or, you can read new posts for free.Live Without Borders Substack

Why do we get angry? How can we challenge our immediate reactions? And what's the best way to articulate our feelings without passive aggression or a blow-up? In this episode, you'll learn  four Stoic tips to turn potential conflicts into opportunities for personal growth and stronger relationships.Become a member of the Live Without Borders Community ❤️Let's continue the conversation. Head on over to my blog on Substack for more on how to thrive through better communication, Stoicism, and global exploration. We can chat together in the comments and I have fab bonuses for paid subscribers. Or, you can read new posts for free.Live Without Borders Substack

Why do we get angry? How can we challenge our immediate reactions? And what's the best way to articulate our feelings without passive aggression or a blow-up? In this episode, you'll learn four Stoic tips to turn potential conflicts into opportunities for personal growth and stronger relationships.Let's continue the conversation. Head on over to my blog on Substack for more content on how to thrive through better communication, Stoicism, and global exploration. That's right, blogging is cool again. Over on the Substack platform, you can chat with me in the comments and I have plenty of bonuses for paid subscribers. Or, you can read new posts for free.Live Without Borders Substack

 My guest for this episode is Roberta Matuson. This is a reissue of my interview with her. I chose this because this episode has the most downloads of all my episodes so far. For more than 25 years, Roberta, president of Matuson Consulting has helped leaders in highly regarded companies, including General Motors, The Greater Boston Food Bank, and Microsoft, and small to medium-sized businesses, achieve the dramatic growth and market leadership through the maximization of talent.   She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her most current book, is Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Here's what to expect during the episode: Handling difficult conversations such as employee engagement and retention. Why do leaders avoid difficult conversations? Leaders fear that employees will become upset and leave. Good communications from leaders can hugely lift employee engagement. Why do people find it difficult to give negative feedback? Managers and leaders avoid difficult conversations with new hires. Why? Difficult Conversations: How to create clarity and dare to have courageous conversations. What exactly does it mean to have a transparent and authentic workplace? And much more! Connect with Roberta! Website: https://matusonconsulting.com/ Facebook: https://www.facebook.com/MatusonConsulting/ Twitter: https://twitter.com/matuson LinkedIn: https://www.linkedin.com/in/roberta-matuson/ YouTube:  https://www.youtube.com/channel/UCbi24_ROQfmts3t8gSwzw3w Free Guide: 6 Steps You Must Know to Unleash the Potential of Your Nonprofit Board https://hilandconsulting.org/6stepsreport  Thanks for all you do . . . . Take care of yourself and tune in next week . . . All the best.   Mary's book is available on Amazon or wherever books are sold: Love Your Board! The Executive Directors' Guide to Discovering the Sources of Nonprofit Board Troubles and What to Do About Them.   Be sure to subscribe to Inspired Nonprofit Leadership so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated!   Let us know the topics or questions you would like to hear about in a future episode. You can do that, and follow us, on  Facebook. Connect with Mary! LinkedIn: https://www.linkedin.com/in/maryhiland Inspired Nonprofit Leadership Facebook Group: https://tinyurl.com/inspirednonprofitleadership Company Facebook: https://www.facebook.com/hilandconsulting Website: https://www.hilandconsulting.org

"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn. In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in. She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact. Key points from the interview:   00:02:44] Disagreeing with friends, focus on common ground. [00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert. [00:13:31] Counselor sets boundaries for student support. [00:23:26] Technique to win respect and buy-in in 60 seconds. [00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement. [00:37:17] Criteria for publishing a book: show the shift. [00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career. [00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as." [00:55:24] Avoiding conflict won't make it better. [00:59:01] Growing up in silence, tiptoeing around relationships. Download the transcription Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture. People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE SuperStar Communicator Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee And why not subscribe to our podcast! SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!

How can we have difficult conversations in a healthy and productive way? Often we avoid the difficult conversation - but in doing this, we're not helping ourselves - it doesn't make the issue go away.  Difficult conversations and situations will always exist - and subjects might be emotive, so we need to consider how we need to be in order to sort them out well.  Understanding the person we're having the conversation with is vital and setting up the communication so that it's objective (perhaps processes need to be in place). Simon Sinek says it's important to lean into having these conversations - he has a model - FBI - it sounds really effective, you can learn more here. Contact Fay - https://www.fayblakey.com  Rebekah - https://www.quest4est.co.uk Thank you to Jon at Wahhoo Media for our production: https://www.wahhoo.co.uk

In this episode, we'll guide you through strategies to manage sticky communication situations in the dental office. We'll explore practical strategies and way to improve communication skills to achieve a positive outcome for all involved. Special Guest: Tiffany Olson For more information, show notes and transcripts visit https://www.ada.org/publications/dental-sound-bites

“Work culture is really how people work together. But in my opinion, there are three major components: it's the employer, it's the leadership, and it's the staff—all staff, we're not only talking nurses. We know that it takes a village to really make clinical care happen. All three of those components are critical in creating a healthy work environment. The staff component, including the clinical nurses, is key to that,” Linda Laskowski-Jones, MS, APRN, ACNS-BC, CEN, NEA-BC, FAWM, FAAN, editor-in-chief of Nursing 2022: The Peer-Reviewed Journal of Clinical Excellence, told Jaime Weimer, MSN, RN, AGCNS-BC, AOCNS®, oncology clinical specialist at ONS. Laskowski-Jones led a panel discussion on the topic at the ONS Bridge™ virtual conference in September 2022. You can earn free NCPD contact hours after listening to this episode by completing the evaluation linked below. Music Credit: “Fireflies and Stardust” by Kevin MacLeod Licensed under Creative Commons by Attribution 3.0 Earn 0.75 contact hours of nursing continuing professional development (NCPD) by listening to the full recording and completing an evaluation at myoutcomes.ons.org by October 28, 2024. The planners and faculty for this episode have no relevant financial relationships with ineligible companies to disclose. ONS is accredited as a provider of NCPD by the American Nurses Credentialing Center's Commission on Accreditation. Episode Notes Complete this evaluation for free NCPD. ONS Voice articles: Leaders Shape You, and as a Leader, You Influence Others, Too Strong Social Relationships Strengthen and Sustain You Lessons From Our Olympians Apply to Nurses, Too We Are Four Million Nurses, Hear Us Roar Listening to Nurses Is a Start, but Hearing Them Leads to Solutions Cornell University certificate program on conflict resolution Books on conflict management and conversations: Crucial Conversations: Tools for Talking When Stakes Are High The Anatomy of Peace: Resolving the Heart of Conflict Can We Talk? Seven Principles for Managing Difficult Conversations at Work Additional books about conflict resolution Journal of Nursing Administration article: Nurses' Intent to Leave Their Position and the Profession During the COVID-19 Pandemic Journal of Pediatric Nursing article: Recognition: Is It Just a Bunch of Fluff, or Is It the Right Stuff? SAGE Open article: Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations To discuss the information in this episode with other oncology nurses, visit the ONS Communities. To provide feedback or otherwise reach ONS about the podcast, email pubONSVoice@ons.org. Highlights From Today's Episode “Work culture is really how people work together. But in my opinion, there are three major components: it's the employer, it's the leadership, and it's the staff—all staff, we're not only talking nurses. We know that it takes a village to really make clinical care happen. All three of those components are critical in creating a healthy work environment. The staff component, including the clinical nurses, is key to that. When you look at how the nurses work together and the environment that they are working in, their teamwork, camaraderie, and connections to each other can actually help those staff make it through when perhaps there may be some challenges with employers or leaders as they work through whatever changes they need to make.” Timestamp (TS) 04:12 “It's important to recognize that when you motivate and influence people, whether it's positively or negatively, you're behaving as a leader. There may be people who have some personal need to feel like they can be the judge of others and that they have a very tight group, and unless you're looked at favorably by that group, then you don't have value. So, in this particular type of case, you can have a nursing leader show all the value in the world to that staff, but if you have these cliques where people come in and they feel like, ‘Oh my gosh, I'm working with so-and-so on this particular shift.' Or ‘I've been assigned to this shift permanently. How will I survive?,' that is a big driver of turnover.” TS 10:40 “Watching someone working with a family or a patient, and when the person comes out when they least expect it, saying something like, ‘That was really an amazing interaction, and a very tough situation, and you handled that beautifully.' That can go a long way, and it's all part of value and recognition. . . . Let's show value where value needs to be shown.” TS 21:24 “That value is a 360-degree type of value where really everyone that you're working with in the physician-nurse relationship is critical. Recognizing the role that nurses play and looking at the nurses as colleagues is absolutely critical.” TS 22:56 “Right now, in many places still across the country, nurses feel that they don't have the tools they need to do their job. That of course leads to this negative culture where nurses are very upset, they're coming in extremely unhappy, and they're communicating that unhappiness to everybody, and they have very real concerns. And management has taken different approaches to that, in health or not health as the case may be, and now we have to focus on: How do we fix it? And I think those are the factors that led to where we are. We have a lot of work to do, but at the same time, organizations have to also make fundamental changes.” TS 26:45 “Ultimately, I don't think people on the front line realize how much power they actually have. And the power is in creating effective working relationships, and that includes the nurse-patient interaction, but it also includes working with people.” TS 39:15

Customer expectations are at an all time high and you need to be prepared with a game plan for when service falls short of those expectations. This episode dives into the skill steps needed to proactively go into any difficult customer conversations with the goal of a positive outcome in mind. The #1 customer complaint is repeatedly communication. These skills steps will set you and your team up for success. Let's go WOW our customers with amazing service!

Our guest today wrote a fantastic book that will help you to build more empowered conversations as you rise through the sales organization or the company in general. Roberta Matuson is the author of "Can We Talk: Seven Principles for Managing Difficult Conversations at Work" Roberta and I had a rousing conversation and you'll find some gems to take away if you want to be a better, more effective communicator. 

On today's episode Roberta Mautson discusses the importance of investing in your people and being intentional when placing the right people in the right roles. Listen in as Deborah and Roberta discuss investing in your team before a crisis happens, the communication formula you should be following, and how to have difficult conversations with your team. Roberta Matuson, known as the The Talent Maximizer®, is a LinkedIn Top Voice in Workplace and Leadership. For more than 25 years, Roberta has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of six books including, the recently released, Can We Talk? Seven Principles for Managing Difficult Conversations at Work, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. You can connect with Roberta in the following ways: Website: https://matusonconsulting.com/ Linkedin: https://www.linkedin.com/in/roberta-matuson/ Twitter: https://twitter.com/matuson Create a personal career strategy that develops the leadership and communication skills you need to assess challenges, showcase your skills, and demonstrate your ability to be a C-Suite Leader. Learn more about the C-Suite Academy here: https://bit.ly/csawaitlist22 See omnystudio.com/listener for privacy information.

When was the last time you had a difficult conversation in your workplace? There have been major changes in the workplace throughout the past few years, and it's important for all employers to be clear communicators while also providing their employees a safe space to do the same.In this twentieth episode, I am talking with Jay Johonson. Jay is the CEO of Coeus Creative Group and is an internationally renowned speaker specializing in behavior and organizational development. He has given keynotes and workshops in 19 countries across 4 continents, empowering audiences with an eye-opening perspective on behavior, communication, and leadership. Jay's 2018 TEDx talk demonstrating a new approach to dealing with difficult people established Coeus Creative Group as a thought leader in the world of behavioral intelligence. This conversation with Jay will help anyone, employer or employee, to understand how to navigate the challenging situations and conversations in the modern workplace. Listen to this episode of On Life With Helen to learn from Jay Johnson on how you can better manage difficult conversations! In This Episode, You Will Learn:Who Jay is and what his passion is (2:14)The top three difficult conversations Jay helps his clients with (5:05)How to connect with your colleagues in a hybrid work environment (14:04)Jay's advice for employers to identify and handle employee burnout (20:50)One of the most transformational moments in Jay's career (24:50)Connect with Jay WebsiteLinkedInEmailLet's Connect!EmailLinkedInWebsite - Ornellas InsuranceFacebook Page - Ornellas & associates insurance servicesFacebook Profile Helen Ornellas Lanham Hosted on Acast. See acast.com/privacy for more information.

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy? Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/ Social Media https://www.facebook.com/pages/Matuson-Consulting/184808521536902 https://twitter.com/matuson https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 1) Difficult Conversations: Intent and Outcomes Blindly walking into Fox's O'Reilly Factor Why Your Mother was Right About Difficult Conversations Why You Must Know Your Intent and Outcome How To Not Talk Yourself Out of Your Outcome The Clear Distinction Between Influence and Manipulation Death By Down-Playing

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy? Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/ Social Media https://www.facebook.com/pages/Matuson-Consulting/184808521536902 https://twitter.com/matuson https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 1) Difficult Conversations: Intent and Outcomes Blindly walking into Fox's O'Reilly Factor Why Your Mother was Right About Difficult Conversations Why You Must Know Your Intent and Outcome How To Not Talk Yourself Out of Your Outcome The Clear Distinction Between Influence and Manipulation Death By Down-Playing

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy? Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/ Social Media https://www.facebook.com/pages/Matuson-Consulting/184808521536902 https://twitter.com/matuson https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 2) You Can't See What You Are Blind To! Difficult Conversations Over Zoom Addressing The Invisible Person in The Room The Dangers of Politically Marinating Boundaries and Cultural Guidelines Why The Old Rules of Compensation Are Over Why The Great Resignation is About The Long-Game Leadership is Either Perception or Self-Deception

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy? Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/ Social Media https://www.facebook.com/pages/Matuson-Consulting/184808521536902 https://twitter.com/matuson https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 2) You Can't See What You Are Blind To! Difficult Conversations Over Zoom Addressing The Invisible Person in The Room The Dangers of Politically Marinating Boundaries and Cultural Guidelines Why The Old Rules of Compensation Are Over Why The Great Resignation is About The Long-Game Leadership is Either Perception or Self-Deception

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy?  Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/    Social Media  https://www.facebook.com/pages/Matuson-Consulting/184808521536902  https://twitter.com/matuson  https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 2) You Can't See What You Are Blind To! Difficult Conversations Over Zoom Addressing The Invisible Person in The Room The Dangers of Politically Marinating  Boundaries and Cultural Guidelines Why The Old Rules of Compensation Are Over Why The Great Resignation is About The Long-Game Leadership is Either Perception or Self-Deception Curious to discover how tapping into the Anatomy of Meaning can #actualize your #business, #culture, #Leadership and #tribe DovBaron.com "Those Who Control Meaning for The Tribe, Also Control The Movement of That Tribe" Learn more about your ad choices. Visit megaphone.fm/adchoices

Difficult conversations are the mainstay of leadership and any and every relationship. Sometimes you have to communicate with someone less powerful than you. Sometimes it's a peer and oftentimes you will need to communicate up the power ladder. You and I both know it takes two people to engage in healthy dialog, particularly if we want meaningful outcomes. But is that possible in what can feel like a potentially volatile situation? Is there a way to genuinely Manage Difficult Conversations, especially when you might be on a lower rung of a power hierarchy?  Stay tuned because that's where we are going on the next two episodes. Our guest is Roberta Matuson. Roberta is a Global Executive Coach who helps organizations hire and keep the best people. Roberta Matuson is the president of Matuson Consulting, assisting leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, to achieve dramatic growth and market leadership through maximizing talent. She's the author of six books, including her most recent, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Roberta is also a LinkedIn Top Voice in Leadership and Workplace. Website. http://www.matusonconsulting.com/site/    Social Media  https://www.facebook.com/pages/Matuson-Consulting/184808521536902  https://twitter.com/matuson  https://www.linkedin.com/in/roberta-chinsky-matuson-51a5a/ Part 1) Difficult Conversations: Intent and Outcomes Blindly walking into Fox's O'Reilly Factor Why Your Mother was Right About Difficult Conversations Why You Must Know Your Intent and Outcome How To Not Talk Yourself Out of Your Outcome The Clear Distinction Between Influence and Manipulation Death By Down-Playing Curious to discover how tapping into the Anatomy of Meaning can #actualize your #business, #culture, #Leadership and #tribe DovBaron.com "Those Who Control Meaning for The Tribe, Also Control The Movement of That Tribe" Learn more about your ad choices. Visit megaphone.fm/adchoices

How do you manage having difficult conversations?Thank you all for tuning in! Share, comment, rate, and subscribe!Social Media:@daafrochic (IG)Music:Youtube - R&B x Trapsoul Type Beat - "SLOW GRIND"

Think back to a time when you were anxious about addressing an issue with someone at work. How long did you put it off? My guest Roberta Matuson has written a powerful book to help you prepare for and have those challenging conversations. In her interview, we discussed the important, practical guidance she provides in her latest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. We took a deep dive into the topics of confidence, clarity of preparation, compassion, and curiosity. You are sure to pick up tips that you can use next time you need to have one of those difficult discussions. Roberta is president of Matuson Consulting. For more than 25 years, she's been helping organizations like General Motors and Microsoft achieve dramatic growth through the maximization of talent. And that's why she's known worldwide as The Talent Maximizer. She's the author of six commercially published books and an executive coach who leads her clients to reduce the time and stress often associated with speaking up to a boss, coworker or direct report.You'll discover: The impact that the Great Resignation has had on open, honest communicationsHow to plan for the worst and expect the bestThe kinds of conversations people avoid having with each other…and whyQuestions you can ask yourself to gain clarity about the purpose and desired outcomes for a conversationWhy empathy and compassion are key elements in building trust in work relationships

How can we reverse reactions into actionable steps to manage difficult conversations? Today, Leslie gives us tactics to manage these situations.   If you have enjoyed this episode and it inspired you in some way, we'd love to hear about and know your biggest takeaway.  Email me at lcunningham@manngroup.net  Or follow me on LinkedIn and tell me what you want to hear next! Haven't left a review yet?  All you have to do is click here, and thanks for your support of this show!   If you want to take the assessment to see where your EQ falls click here. Interested in the classes The Mann Group offers?  Please click here.   Editor and Producer:  Makenzie Rink Email:  kenzieannrink@gmail.com Music By: Will Collante and Amanda Garrigues Instagram: @willcollante Email:  will.collante@gmail.com

Roberta Matuson is an expert in helping organizations identify, acquire, nurture and retain the best talent in the world. I have known Roberta for over ten years. I have witnessed her remarkable journey from a start-up consulting business owner to an established expert with five published books and author of articles featured in Fast company, the Wall Street Journal, the New York Times, Forbes. I invited her on Enough Already as part of my series on Getting Seen and Paid as an Expert because she has established a clear brand position and leveraged her natural ability into thought leadership. And most importantly, we could all learn a thing or two from Roberta's new book, "Can We Talk?" about the importance of having hard conversations in business and life. In this episode, you'll hear: How Roberta leverages her natural ability to make her the unquestionable expert in the minds of her clients. Why we need to learn to have hard conversations to get results in business and life. Why we should tailor communication to the person we are communicating with. Roberta's evolution from C-Suite exec, consultant, to sought-after thought-leader. Why thought leaders and consultants must continue to learn to stay relevant. Where to dive in: [6:26] Hear how Roberta transitioned from HR executive to consultant and why her initial business name didn't bring in decision-makers. [8:52] How Roberta decided where to focus her consulting. [11:11] When did Roberta get that "Ah-Hah" moment about what she wanted to do next in her career? [14:25] How does Roberta stand out relative to competitors? [16:26] Roberta's big idea evolves as she gets more data. What does this mean for her business? [19:55] Tune in for Roberta's writing journey. What gave her the idea for her first book? What came first, consulting or writing? [25:30] Do clients magically come to Roberta now that she has massive recognition as a thought leader? [33:56] Was Roberta always a writer, or was it something she had to develop and hone? [37:50] How does Roberta's superpower shine through in her new book? Tune in for why her new book, "Can We Talk?" is crucial in business and life. Next steps: Buy "Can We Talk?" on Amazon or wherever you buy books. Reach out to roberta@matusonconsulting.com if you'd like to work with her. Schedule an appointment with me to gain clarity on positioning yourself as a thought leader like Roberta. About my guest: For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of six books including, the recently released, Can We Talk? Seven Principles for Managing Difficult Conversations at Work, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. About Me: The Enough Already podcast is hosted by Betsy Jordyn. I'm a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. My mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out my brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my free guide on how to clarify and own your unique position in the crowded consulting and coaching market: https://www.betsyjordyn.com/opt-in Learn more about my Brand Positioning and Messaging strategy services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to get seen and paid as the expert you already are: https://betsyjordyn.as.me/schedule Related Blog, Video or Podcast Episode: How to Find and Trust Your Ideas: Becoming a Thought Leader with Dan Weedin (Ep21) Why Free Content = Instant Credibility (Ep20) 5 Positioning Strategies: Which One is Right for You? (Ep19) Get Seen as an Expert (Ep18)

Pick up the phone and have that tough talk   Roberta Matuson, the author of Can We Talk: 7 Principles for Managing Difficult Conversations at Work, joins me this week to discuss how to take on tough conversations with your team and your clients. You know, those conversations that we'd rather not have and often avoid, mess up or deflect because they make us uncomfortable.    What is putting off difficult conversations costing you and your business? What about the tough talks you've had with team members that didn't go so well? When you avoid difficult conversations there is a financial, psychological, emotional, and energetic cost to you and your team.  There can be an even greater cost if a discussion becomes heated or goes off course with an employee. Listen in to hear how you can apply Roberta's strategies to engage in productive and effective conversations that clarify your expectations, foster discussion and build a team.    Do you need to raise your prices? Do any of your clients owe you money? It can be uncomfortable to reach out to a client to collect overdue payments or let them know that you are raising your prices. Do it the wrong way and you may find your clients leaving you. Tune in to hear our ideas on how to broach these touchy subjects with clients and actually build mutual respect in the process. It's all in the way you say it!    As much as we as business owners need to find a way to engage in difficult talks with our team members, it's equally important that our employees feel they can talk to us and give us valuable feedback. Listen to hear Roberta and I recount stories about toxic work environments we found ourselves in early in our careers and how we each navigated these dangerous waters, bettered our careers and used these “wrong ways” to shape how we lead conversations and encourage feedback in each of our businesses today.    What's in This Episode How to initiate a difficult discussion with a client, employee, or employer Getting what you want by changing your approach Why you need your employees to give you tough feedback The secret to turning your biggest critic into your biggest ally “You're in trouble”, provide feedback without sounding an alarm How to navigate a toxic work situation What is default management, and how to make it work for you   What To Do Next Visit lisalarter.com/e41 for the transcript and all resources from this episode.

In this edition of Boating Industry Insider, content director and editor-in-chief David Gee introduces us to Roberta Matuson, President of Matuson Consulting. Her clients include General Motors, Microsoft, as well as many smaller privately-held businesses. She's the author of six books, including her most recent, "Can We Talk: Seven Principles for Managing Difficult Conversations at Work". In this interview, she states that the ‘Great Refusal to Work' is not what many think it is. “Organizations and leaders struggling to attract talent have been using the additional unemployment benefits provided during COVID-19 as a crutch,” says Matuson. “Of course, it's easier to blame someone else (in this case, the government) for your problems than to look inward to see if the problem might be you. She has some advice on how to stop valued employees from quitting, why your applicant tracking system might be a problem as well as some new places to dig for talent.

Nancy Imbs is a leadership and professional development consultant with a passion for helping you become more confident and successful in business and beyond.In this episode, Nancy talks about emotional intelligence, giving helpful feedback, and managing difficult conversations. Enjoy the show!Show Notes -> leaderassistant.com/144Premium Membership -> leaderassistant.com/membershipBook -> leaderassistantbook.comEvents -> leaderassistantlive.comFree Community -> leaderassistant.com/community

Hello and welcome to the very first episode of the Leadership Log where we talk about navigating everyday leadership. In this episode we are talking to Evelyn Prodger about Managing Difficult Conversations, Evelyn is a Registered Nurse with an extensive history of working in Community Hospitals and managing community services. She is currently the Clinical Services Director at St Michael's Hospice (Hastings and Rother). She feels very privileged to be a Queens Nurse. She is also an active Committee Member of the Community Hospitals Association with a lead for Quality Improvement and overseeing the Innovation and Best Practice Awards. She is a Q community member an is currently the Project Lead for a Q Exchange Project that is looking at Embedding Covid-19 positive impact changes through shared learning. She recently completed the Hospice UK Strategic Leadership programme, and describes herself as having a real love of lifelong learning, people development and all things QI. Evelyn and Becky talk about why its important that we don't shy away from having difficult conversations and offer some advice on how you might structure difficult conversations. Evelyn shares here experiences of difficult conversations and provides some useful insights into the skills that can help. Follow Evelyn on Twitter : @evelyn_prodger Find out more about the Community Hospitals Association on Twitter: @CommHospUK Find the article citing the SING tool here Follow us on twitter @Leadership_log for all the latest new and updates from our podcast. Our DMs are always open. If you do tweet about us don't forget to use these hashtags to help us follow the conversations: #EverydayLeadership #ManagingDifficultConversations Follow and subscribe to our shows on anchor or you can find them on all the MAJOR podcast platforms For more information or if you would like to record an episode with us then please drop us an e-mail at: admin@theleadershiplog Disclaimer Thanks for listening to the leadership log where we are navigating in everyday leadership. This is a non affiliated podcast in any views, thoughts and opinions expressed by the hosts or guests belong solely to them, and not necessarily to their employer, organization, committee or other group or individual

My guest today is Roberta Matuson. For more than 25 years, Roberta, president of Matuson Consulting has helped leaders in highly regarded companies, including General Motors, The Greater Boston Food Bank, and Microsoft, and small to medium-sized businesses, achieve the dramatic growth and market leadership through the maximization of talent. She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, is Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Here's what to expect during the episode: Handling difficult conversations such as employee engagement and retention. Why do leaders avoid difficult conversations? Leaders fear that employees will become upset and leave. Good communications from leaders can hugely lift employee engagement. Why do people find it difficult to give negative feedback? Managers and leaders avoid difficult conversations with new hires. Why? Difficult Conversations: How to create clarity and dare to have courageous conversations. What exactly does it mean to have a transparent and authentic workplace? And much more!   Connect with Roberta! Website: https://matusonconsulting.com/ Facebook: https://www.facebook.com/MatusonConsulting/ Twitter: https://twitter.com/matuson LinkedIn: https://www.linkedin.com/in/roberta-matuson/ YouTube: https://www.youtube.com/channel/UCbi24_ROQfmts3t8gSwzw3w   Free Guide: 6 Steps You Must Know to Unleash the Potential of Your Nonprofit Board https://hilandconsulting.org/6stepsreport   Thanks for all you do . . . . Take care of yourself and tune in next week . . . All the best.   Mary's book is available on Amazon or wherever books are sold: Love Your Board! The Executive Directors' Guide to Discovering the Sources of Nonprofit Board Troubles and What to Do About Them.   Be sure to subscribe to Inspired Nonprofit Leadership so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated!     Let us know the topics or questions you would like to hear about in a future episode. You can do that, and follow us, on Facebook.   Connect with Mary! LinkedIn: https://www.linkedin.com/in/maryhiland Inspired Nonprofit Leadership Facebook Group: https://tinyurl.com/inspirednonprofitleadership Company Facebook: https://www.facebook.com/hilandconsulting Website: https://www.hilandconsulting.org

The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk?: Seven Principles for Managing Difficult Conversations at Work (Kogan Page, 2021) outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged. Learn more about your ad choices. Visit megaphone.fm/adchoices

The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk?: Seven Principles for Managing Difficult Conversations at Work (Kogan Page, 2021) outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Roberta Matuson has been helping organizations find, hire, grow, and keep top talent for the last 25 years. She understands the frustrations of employee turnover that many employees and leaders experience and has coached her clients to help them become a place where employees love to work. Roberta is the author of six books including her latest book, “Can We Talk? Seven Principles for Managing Difficult Conversations at Work.” Roberta shares the foundational principles to have tough conversations, how to be respected (vs. liked), and how to keep your power even with bad bosses.   Key Takeaways [3:05] In leadership, it's our behaviors that matter, not our intentions. [4;30] Difficult conversations are hard to do because no one truly likes confrontation. [5:35] Despite weekly standup meetings, managers still avoid the tough conversations because they don't want to hurt the other person. [6:35] Roberta noticed a lack in the market on how to have difficult conversations with your co-worker and your boss. This is why she decided to write a book. [8:40] The first time a boss tried to give Roberta feedback/set expectations, instead of standing up for herself, she gave away her power. She doesn't want to have that happen to you. [10:40] If you are unsure why your boss is giving you this kind of negative feedback, you can ask for a pause so you can think deeper on the subject and talk about it another time or you can get curious and ask them questions. [12:05] Roberta wrote her first book based on a bad manager she had. That boss did everything wrong in the books. [16:10] The goal really is to be well-respected among your team and to build strong relationships with your people. So that even if you leave an organization, your people will follow. [17:10] Roberta shares an example of what a “good relationship” looks like with a subordinate. [18:30] Don't wait to have tough conversations in person! You can do it over Zoom. [23:30] Leaders who check in, like really check in, with their team end up having to “save” fewer employees from quitting. People want to feel supported. [25:45] Roberta explains the fine art of when to stop talking. [28:45] No one knows how to manage communication, curiosity, integrity, and honesty. [31:45] Roberta works with her clients to change the perception that they aren't good leaders. Prescription is everything in leadership. [32:25] Listener challenge: Make a list of those difficult conversations that you have been avoiding.   Quotable Quotes “Management is nothing more than perception.” “Very few organizations can specify the behaviors that match what they value.”   Resources Mentioned Sponsored by: Darley.com Matusonconsulting.com Roberta on LinkedIn & Roberta on Twitter Grab Roberta's book here: Can We Talk? Seven Principles for Managing Difficult Conversations at Work  

Join us on Be Brave at Work as we speak with Roberta Matuson. For more than 25 years, Roberta, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of six books including, the recently released, "Can We Talk? Seven Principles for Managing Difficult Conversations at Work," "Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce," and the international bestseller, "Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around," a Washington Post Top 5 Business Book For Leaders. Links of Interest LinkedIn Twitter Facebook Website Can We Talk? Seven Principles for Managing Difficult Conversations at Work Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around A special thank you to our sponsor, Cabot Risk Strategies. For more information, please visit them at CabotRisk.com Please click the like button above and leave a review if your favorite podcast app has that ability. Thank you! More information about Ed, visit Excellius.com © 2021 Ed Evarts

Whether it's through adulting, career or self-improvement, we all encounter difficult conversations for us to grow. On this episode, brand builder, startup launcher, and the Chief Marketing Officer of Catalyst Case, Christopher Star, will join me as we discuss techniques in managing difficult conversations, how to prepare for one, and why you shouldn't avoid them. They're not always bad, you know. Stop being difficult and press play! (01:13) Overview of the topic and introduction (02:50) What are the common misconceptions about difficult conversations? (07:21) Why is it important to have these conversations and not avoid them? (10:28) How can you prepare for a difficult conversation? What mindset do you need to have? (14:03) What are the common mistakes people make that make things worse? (18:18) What are the successful techniques to manage and overcome difficult conversations? (32:23) Final thoughts and Christopher as the real life Han Ji-Pyeong Follow @mishconceptions on IG and Mishconceptions Podcast on Facebook for more updates!

Avoiding difficult conversations at work has become commonplace and as women, we are conditioned to “play nice”. Roberta Matuson is here to break this cycle and her new book “Can We Talk: Seven Principles for Managing Difficult Conversations at Work” does just that. Find out steps you can begin today whether you are in leadership, wanting to address an issue with a boss, or a coworker. These are skills you can use in and out of work. No more avoiding challenging conversations. Find out more in the show notes: www.nicoleburgesscoaching.com/ep151 **************************************************************** Are you curious what Inner Power would be as an animal? Take this two-minute quiz and find out. You can sign up for more tips and information after your complete the quiz. https://nicoleburgesscoaching.com/quiz

Looking for more than audio? Watch below on Youtube. WATCH PODCAST HERE: Our first guest is keynote speaker, consultant, executive coach, author of "Work Made Fun Gets Done!", and President of Nelson Motivation Inc., Dr. Bob Nelson! Bob is a leading authority on employee recognition, motivation, and engagement with his company for nearly twenty five years. In the first half of the show we're talking all about how to engage workers with simple things like recognition and saying 'thank you'. Dr. Bob has some great statistics on how employees expect and want to be treated, and shows that just showing some of the basic niceties can help bring in and retain talent without costing your company a dime extra! Roberta Matuson, "The Talent Maximizer", Global Executive Coach, Public Speaker, author of "Can We Talk?: Seven Principles for Managing Difficult Conversations at Work", and Strategic Advisor on Talent kindly joins us for the second half of the show! Roberta has been working with companies to help retain key employees for nearly twenty five years. She's written five other books all about management, becoming a good leader, and connecting with others in the workplace. Today she's on the show to talk with us about preparing for difficult conversations in work. This involves taking short notes, how to listen rather than thinking of what we'll say next, and how to broach those conversations rather than hiding issues or avoiding confrontation.

In this episode of The Tyler Wagner Show with Roberta Matuson shares Managing Difficult Conversations At Work. This episode is brought to you by Authors Unite. Authors Unite provides you with all the resources you need to become a successful author. You can learn more about Authors Unite here: https://authorsunite.com/​​​​​​ Thank you for listening to The Tyler Wagner Show! --- Support this podcast: https://anchor.fm/authorsunite/support

Dan Weedin interviews consultant and author, Roberta Matuson on her new book, "Can We Talk? Seven Principles for Managing Difficult Conversations at Work."Roberta shares specific startegies and tactics to help anyone manage those tough conversations, whether you are boss, employee, or simply in life with family and friends.Roberta discusses issues like asking for raises, dealing with discipline, and managing political and perspective differences.To read more about Roberta Matuson and buy her book, go to https://matusonconsulting.com/books/can-we-talk/Subscribe to Unleashed the Podcast wherever you get your podcasts!© 2021 Dan Weedin. All Rights ReservedUnleashed is a registered trademark of Toro Consulting, Inc.

If we want everyone to come out of those challenging conversations with positive feelings and a clear idea of their action items, we need to set up that successful conversation for the best possible outcome. That's just what Roberta Matuson's new book Can We Talk? Seven Principles for Managing Difficult Conversations at Work addresses. Have a listen to the podcast, and be sure to stay to the end for a special offer from Roberta! --- Support this podcast: https://anchor.fm/jfouts/support

Roberta Matuson helps Fortune 500 companies and high-growth companies attract and keep the best people. She's the author of six books on leadership and talent including the recently released book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. Her website WHO IS MARK STRUCZEWSKI? Mark “Ski” Struczewski (Mister Productivity) works with executives to help them gain control of their time by taming distractions so they can experience less overwhelm, feel a sense of freedom, and enjoy their lives. In addition to being a productivity coach, Mark is a speaker, host of The Mark Struczewski Podcast, and author. His strategies have guided CEOs/Executive Directors, business owners, business corporate specialists, and entrepreneurs to get back control of their time. You can find out more about how to connect with Mark and his mission to create confident leaders at MisterProductivity.com. Does your to-do list have you overwhelmed? When you join my Digital Productivity Coaching (DPC) Program, you'll learn how to get and stay focused, become untangled from the chaos of your to-do list, experience less overwhelm, and have time to do what you really want to do! Find out more and sign up today at MarkStruczewski.com/dpc Get instant access to The Basics of Productivity Course at MarkStruczewski.com/bofp Become a Mark Struczewski Insider and get productivity tips and exclusive content that I only share with email subscribers. Follow Mark on YouTube, LinkedIn, TikTok, Instagram, and Snapchat.

In this Marketing Over Coffee: In this episode Roberta Matuson on her new book "Can We Talk?", and more! Direct Link to File Brought to you by our sponsors: UserTesting and Upfluence Roberta's 6th book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work The financial damage of avoiding conversations It starts with […] The post Can We Talk? appeared first on Marketing Over Coffee Marketing Podcast.

Tribe Sober - inspiring an alcohol-free life! My guest this week is Andrea Newton. Andrea is a Corporate Consultant, Keynote Speaker,  Mental Health Advocate and a Podcast Host.  Alcohol took Andrea to a dark place but thankfully she recovered and is now doing some very worthwhile work. In this Episode I found Andrea's account of how alcohol made her feel suicidal as rather chilling – the fact that she actually had a plan to end her life – and her point that alcohol can provide that “Dutch Courage” to actually go through with it These days Andrea works for the National Centre for Suicide Prevention Centre in the UK – she delivers a workshop that helps people to have crucial and difficult conversations – which can save lives. She explained that the risk of suicide is 8 times higher if alcohol is involved and that 20% of suicides in young people in the UK are alcohol fuelled. We discussed the “work hard play hard” culture that pervades in so many companies –and the fact that you are sometimes perceived as “boring” if you don't go for the weekly drinks with your colleagues It can even have career implications as well – when was in my 20's I worked for the BBC and I remember being given a nudge by my boss to go to the BBC Club more often as it was valuable for “networking” – so I did and it was there I discovered that drinking was an essential part of the networking! I mentioned the book (and TED talk) Quiet by Susan Cain about introverts/Extraverts introverts often use alcohol as a coping mechanism to help them manage pressure of networking, entertaining clients – and of course socializing – if you are an introvert then please read this book – it will be very good for your self esteem – after all we live in a society that often seems to favour extraverts We talked about the difficulty of socializing in early sobriety and how it's actually the drunk people rather than the sober ones who are the “boring” ones – I shared the tip from our Tribe Sober toolkit that it helps to “be an anthropologist” We talked about the pandemic and the fact that working from home may have encouraged more people to rely on alcohol – and the fact that managers may have to deal with this issue when employees return to work Which led us to discuss her consulting work which is based around 7 conversations – “difficult conversations” that many managers may struggle with. Andrea helps them to structure these conversations and offers them some very valuable training. It struck me that these “difficult conversations” are of course something that many of us have to deal within our personal lives as well– the kind of conversation we may need to have with a family member who is drinking too much. I'm planning on asking Andrea to write a guest blog for our website on this subject. Do have a listen to Andrea's podcast as there is so much helpful advice in there – advice about how to have difficult conversations in our work and our personal lives To contact Andrea go to her website www.confidentconversations.co.uk and her podcast is Really Useful Conversations If you are listening to this podcast and are really feeling low or you know someone who is suicidal then please contact Andrea  – or you can email me on janet@tribesober and we'll connect you to someone who can help More info Subscription membership for Tribe Sober is just R85 (£4/$6/$8AUS) a month - you can join up HERE To access our website click HERE If you would like a free copy of our "Annual Tracker" or our e-book "66 Days to Sobriety" please email janet@tribesober.com If you would like to come to our Saturday afternoon Zoom Cafe as a guest and meet our community just email janet@tribesober.com Episode Sponsor           This episode is sponsored by the Tribe Sober Membership Program.  If you want to change your relationship with alcohol then                 sign up today           Read more about our 7-step program and subscribe HERE           Book a Discovery Call with me to find out if our membership would help you            Help us to spread the word! We made this podcast so that we can reach more people who need our help.  Please subscribe and share. If you enjoyed the podcast then please leave us a 5 star review on Apple podcasts, take a screenshot of your review and DM it to Tribe Sober's Instagram page - see PS for instructions - we'll send you something special to say thank you! We release a podcast episode every Saturday morning. You can follow Tribe Sober on Facebook, Twitter and Instagram  You can catch our FB live on Saturday mornings (11am SAST) and you can join our private Facebook group HERE Thank you for listening!  Till Next Week Janet x PS   How to leave an rating/review in Apple Podcasts (on an iOS device) 1. Open the Podcasts app. EASY. 2. Choose "Search" from the bottom row of icons and enter the name of the show (i.e., "Recover Like A Mother") into the search field. 3. Select the show under Shows (not under Episodes). 4. Scroll down past the first few episodes until you see Ratings & Reviews. 5. Click "Write a Review" underneath the displayed reviews from other listeners. You'll then have the option to rate the show on a 5-star scale, and write a review (you can rate without writing, too but it's always good to read your experience).  

Nothing requires empathy more than going into a difficult conversation at work - asking for a raise, telling a coworker they are not pulling their weight, or even delivering a less-than-stellar performance evaluation to an employee. You know it's not a conversation they want to have and you steel yourself for a fight. Today, my guest, Roberta Matuson and I talk about these exact conversations and coach you through them! Roberta also shares her best tips on how to navigate those conversations and step up, even when it's a conversation you'd rather avoid.  Key Takeaways:You need to be clear and clarify with people you are conversing with to make sure you're both understanding the situation.Be specific. If you have specific, concise examples, it is hard to dispute whatever you are discussing.Nothing should ever be a surprise in a performance evaluation. "I have found that, all too often, the need to be right all the time really prevents us from hearing one another." —  Roberta Matuson About Roberta Matuson, The Talent Maximizer®:LinkedIn Top Voice in Workplace and LeadershipFor more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent.She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021.Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. Connect with Roberta:  Website: https://matusonconsulting.com/LinkedIn: https://www.linkedin.com/in/roberta-matuson/Facebook: https://www.facebook.com/MatusonConsultingTwitter: https://twitter.com/matusonHer book: Can We Talk? Seven Principles for Managing Difficult Conversations at Work Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Nothing requires empathy more than going into a difficult conversation at work - asking for a raise, telling a coworker they are not pulling their weight, or even delivering a less-than-stellar performance evaluation to an employee. You know it's not a conversation they want to have and you steel yourself for a fight. Today, my guest, Roberta Matuson and I talk about these exact conversations and coach you through them! Roberta also shares her best tips on how to navigate those conversations and step up, even when it's a conversation you'd rather avoid.  Key Takeaways:You need to be clear and clarify with people you are conversing with to make sure you're both understanding the situation.Be specific. If you have specific, concise examples, it is hard to dispute whatever you are discussing.Nothing should ever be a surprise in a performance evaluation. "I have found that, all too often, the need to be right all the time really prevents us from hearing one another." —  Roberta Matuson About Roberta Matuson, The Talent Maximizer®:LinkedIn Top Voice in Workplace and LeadershipFor more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent.She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021.Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. Connect with Roberta:  Website: https://matusonconsulting.com/LinkedIn: https://www.linkedin.com/in/roberta-matuson/Facebook: https://www.facebook.com/MatusonConsultingTwitter: https://twitter.com/matusonHer book: Can We Talk? Seven Principles for Managing Difficult Conversations at Work Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed.  Listen in to see how she faired on Thrive LOUD with Lou Diamond.   CONNECT TO LOU DIAMOND AND THRIVE LOUD  

For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She's the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021. Roberta is one of a handful of people who have appeared as a guest of Bill O'Reilly's on Fox's O'Reilly Factor, and who left the show unscathed. Social Media Links: Twitter: @matuson LinkedIn: https://www.linkedin.com/in/roberta-matuson/ Facebook: https://www.facebook.com/MatusonConsulting

Our guest Kay Kukoyi is the founder of Purposeful Group, author, speaker, and lecturer. Kay shares her leadership lessons and why she doesn't want members of her team to be heroes. Kay considers leadership to be daily work in progress and shares very practical steps for managing difficult conversations.  We discuss: ✔️ Why self-reflection is essential to growth ✔️ Managing difficult conversations ✔️ 3 practical pieces of advice to be a better leader ✔️ The art of communication ✔️ Big leadership lessons ✔️ What to do when others have different expectations and priorities If you are interested in finding out about the Tech Start Up Academy that Kay mentions, here is the link to it.  Tech Start Up Academy The podcast is sponsored by RJEN Book a FREE  Leadership Consulting Session. If your goal is to grow your business and you're feeling stuck or you'd like to become a more successful leader, book a free consulting session with podcast host Rebecca Jenkins. Gain a fresh perspective and clear guidance to overcome challenges and reach your goals. Rebecca has grown and led a number of businesses and now helps businesses to grow and leaders to flourish and achieve exceptional results.  Click here to book your free consultation   Thank you for listening and if you enjoyed it please leave a review and subscribe for more leadership insights.

Welcome to an ANI Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Request a Custom Workshop For Your Company Get Free Access to Over 15 Negotiation Guides Follow Kwame on LinkedIn

Welcome to an ANI Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.Request a Custom Workshop For Your CompanyGet Free Access to Over 15 Negotiation GuidesFollow Kwame on LinkedInIf you've been a listener of the show and you've gotten a lot out of our programming, you can click here to Support Negotiate Anything. Support this show http://supporter.acast.com/negotiate-anything. See acast.com/privacy for privacy and opt-out information.

Josh Fisherkeller helps us prepare to give a death notification with strategies and tips to help us through this difficult conversation. This podcast is provided through a grant from the Department of Behavioral Health Developmental and Intellectual Disabilities to the Center on Trauma and Children; 5:10 minutes.  Josh Fisherkeller, MSW is the Training Manager at the University of Kentucky's Center on Trauma and Children.      

Episode 19 // Do you enjoy conflict? It's almost a trick question. No one likes conflict! As a marriage therapist, one of the most common things that I do is help couples manage conflict well. Every marriage has its own hot button issues, and conversations about those topics often bring up hard emotions and a lot of emotional baggage. Many couples struggle with anger management, conflict resolution, and fighting fair.  In today's episode, I'm walking through 4 action steps to help you manage difficult conversations with your husband and the emotions that come with them. These practical strategies will help you move from tension and stress toward a productive, more peaceful conversation.  It is my prayer that this episode blesses your marriage. So hit play, my friend, and let's get started! And hey, don't forget to enter our special GIVEAWAY!  . . . You can get all the show notes and freebies on the website: www.loveyourpeoplewell.com/019  Download your free copy of the Conflict Resolution Checklist. Connect with me on social! @loveyourpeoplewell . . As I mentioned in this episode's disclaimer, I am an LPC/LMFT but this podcast is not therapy. If you want to explore the possibility of professional counseling, start with this article.

In Part 2 of their series on difficult conversations, Dr. Mitch Owen and Bill Marianes delve more deeply into some successful strategies and examples of how to have increasingly productive difficult conversations.

Our unwillingness to have productive difficult conversations and deal with conflict is at the root of so many issues in our churches, ministries, and lives. This week on Stewardship Calling, Bill and his guest Dr. Mitch Owen will tackle these critical issues. Dr. Owen is the creator of the Elusive Leadership Model for high-performance teams. He is also professionally certified and administers many assessment instruments for professional development, executive coaching, management training, team effectiveness and organization development. Dr. Owen has decades of experience addressing conflict in non-profit organizations, helping them become more effective and collegial, and guiding their leaders to perform at higher levels of excellence. He and Bill explore how and why these issues arise, and we will share specific and helpful strategies and solutions to these challenges. Listen for Part 2 on May 5, 2021.

In Part 2 of their series on difficult conversations, Dr. Mitch Owen and Bill Marianes delve more deeply into some successful strategies and examples of how to have increasingly productive difficult conversations.

Our unwillingness to have productive difficult conversations and deal with conflict is at the root of so many issues in our churches, ministries, and lives. This week on Stewardship Calling, Bill and his guest Dr. Mitch Owen will tackle these critical issues. Dr. Owen is the creator of the Elusive Leadership Model for high-performance teams. He is also professionally certified and administers many assessment instruments for professional development, executive coaching, management training, team effectiveness and organization development. Dr. Owen has decades of experience addressing conflict in non-profit organizations, helping them become more effective and collegial, and guiding their leaders to perform at higher levels of excellence. He and Bill explore how and why these issues arise, and we will share specific and helpful strategies and solutions to these challenges. Listen for Part 2 on May 5, 2021.

In episode 6 of All Things HR, Barry tackles the topic of managing difficult conversations with your direct reports. Barry is joined by Eoin Tracy, who gives his insights and tips on approaching difficult coversations in work. Eoin is a Group Financial Controller for a property development company based in Ireland. Eoin has led teams across mutiple organisations and has managed and mentored entry level accountants to senior accountants. Podcast series editor - Ciaran Hughes All Things HR Contact Details: Website: allthingshr.org/ Twitter: twitter.com/thehrprof Email: barry.hughes@outlook.com Interesting reading: How to handle difficult conversations at work - HBR

In this new episode, Thibaut and Ofir talk about difficult sales conversation, and how to overcome the challenges they bring up. Ofir is EMEA Director at Sisense, supporting a team of Account Executives to learn how to master objections and persuade customers. Ofir and Thibaut discuss about the mindset around negotiation and how to adapt it during hard conversations. Both dive into the framework to use in order to deal with emotionally charged meetings with customers. They also bring some examples on the table, and talk about learnings from these experiences. You can find Ofir on LinkedIn https://www.linkedin.com/in/ofir-zan/ (here) Go check Sisense https://www.sisense.com/ (here) Enjoy the show!

In our culture there's no question that more and more conversations enter our tables followed by tension. This conversation with Tess Clark from Seek the Peace gives practical, refreshing, insightful, and actionable steps on how to approach these very conversations with grace and truth. I know that some of the topics discussed in this episode come with weight. As we approach this entire podcast with the hopes of bringing various perspectives and overall "space" for difficult conversations, lets vow to be kind and open-hearted in the process. Furthering the conversation about Tess' work with refugee communities, talking about engaging in diversity and even a little on parenting...this conversation is bound to encourage YOU. Welcome back to the table! 

In this episode, I sat down with Brendan Kenny to chat about an interesting phenomenon that came about thanks to a popular podcast called Serial. We talk about open source investigation and what role that may play in the future of law practice. Mentioned In The Show: Serial: https://serialpodcast.org/season-one Reply All:#53 In The Desert — https://gimletmedia.com/episode/53-in-the-desert/ Additional information about Brendan: http://www.blackwellburke.com/attorneys/brendan-m-kenny/ Twitter: https://twitter.com/KennyBrendan The Anxious Lawyer book is here!!! You can pre-order now and get some goodies. For more information, go to: http://bit.ly/20U8JSW Upcoming CLE— March 30, 2016: Managing Difficult Conversations - jeenacho.com/managing-difficult…-opposing-counsel/ Jeena is also planning a book tour. If you'd like for her to visit your city, please drop her an email: smile@theanxiouslawyer.com   Questions? Comments? Email Jeena! questions@resilientlawyer.com or leave a voicemail at (336) 543-2101. You can also connect with Jeena on Twitter: @Jeena_Cho For more information, visit: theanxiouslawyer.com Music Credit: freemusicarchive.org and www.bensound.com/