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12/17/2025 PODCAST Episode #3137 GUESTS: Jim Pfaff, Jenny Beth Martin+ YOUR CALLS! at 1-888-480-JOHN (5646) and GETTR Live! @jfradioshow #GodzillaOfTruth #TruckingTheTruth  

Mary B is joined by Kat Armas to discuss her new book, Liturgies for Resisting Empire: Seeking Community, Belonging, and Peace in a Dehumanizing World. This episode begins with Armas offering an invocation — as she does at the start of each chapter of her latest book. Her invocation is aptly a liturgy for resisting empire. Armas focuses on the important of community as resistance because as she says, “friendship… is the death of empire.” It is in community where one finds new ways to resist and care for their neighbor. Empire insidiously convinces us to think in binary and Armas urges the listener to hold on to complexity in a world that often demands simplicity.Kat Armas (MDiv, MAT, Fuller Theological Seminary) is a Cuban American writer and podcaster and the recipient of Fuller Seminary's Frederick Buechner Award for Excellence in Writing. She is pursuing a ThM at Vanderbilt Divinity School. Armas is the author of three books, Abuelita Faith, Sacred Belonging, and Liturgies for Resisting Empire. She has written for Christianity Today, Sojourners, Relevant, Christians for Biblical Equality, Fuller Youth Institute, Fathom magazine, and Missio Alliance.Get Liturgies for Resisting Empire wherever you buy books (check Baker Books to see if it's still on sale there!). Follow Kat on socials @kat_armas. Check out Kat's Substack at katarmas.substack.comJoin the Found Family crew over on Substack and get your free copy of the Found Family Cheat Sheet! Support the show

Welcome back to the Ultimate Guide to Partnering® Podcast. AI agents are your next customers. Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX:https://theultimatepartner.com/experience/ Jen Odess, Group Vice President of Partner Excellence at ServiceNow, joins Vince Menzione to discuss the company’s incredible transformation from an IT ticketing solution to a leading AI-native platform for business transformation. Jen dives deep into how ServiceNow has strategically invested in and infused AI into its unified platform over the last decade, enabling over a billion workflows daily. She also outlines the critical role of the partner ecosystem, which executes 87% of all implementations, and reveals the company’s strategic initiatives, including its commitment to the hyperscaler marketplaces, the goal to hit half a billion dollars in annual contract value for its Now Assist AI product, and the push for partners to adopt an ‘AI-native’ methodology to capitalize on the fact that customers still want over 70% of AI buying to be done through partners. Key Takeaways ServiceNow is an ‘AI-native’ company, having invested in and built AI directly into its unified platform for over a decade. The company’s core value today is in its unified AI platform, single data model, and leadership in workflows that connect the entire enterprise. ServiceNow will hit $500 million in annual contract value for its Now Assist AI products by the end of 2025, making it the fastest-growing product in company history. An astonishing 87% of all ServiceNow implementations are done by its global partner ecosystem, highlighting their crucial role. The company is leveraging the half-trillion-dollar opportunity of durable cloud budgets by driving marketplace transactions and helping customers burn down cloud commits using ServiceNow solutions. To win in the AI era, partners must adopt AI internally, co-innovate on the platform, and strategically differentiate themselves to rank higher in the forthcoming agentic matching system. Key Tags: ServiceNow, AI-native platform, Now Assist, Jen Odess, partner excellence, workflow leader, AI platform for business transformation, hyperscalers, Microsoft Azure, Google Cloud, AWS, marketplace transactions, cloud commits, AIDA model, agentic matching, F-Pattern, Z-Pattern, group vice president, MSP, GSI, co-innovation, autonomous implementation, technical constraints, visual hierarchy, UX, UI, responsive design. Ultimate Partner is the independent community for technology leaders navigating the tectonic shifts in cloud, AI, marketplaces, and co-selling. Through live events, UPX membership, advisory, and the Ultimate Guide to Partnering® podcast, we help organizations align with hyperscalers, accelerate growth, and achieve their greatest results through successful partnering. Transcript: Jen Odess Audio Podcast [00:00:00] Jen Odess: The AI platform for business transformation, and I love to say to people, it sounds like a handful of cliche words that just got stacked together. The AI platform for business transformation. Yeah. We all know these words, so many companies use ’em, but it is such deliberate language and I love to explain why. [00:00:20] Vince Menzione: Welcome to, or welcome back to The Ultimate Guide to Partnering. I’m Vince Menzi on your host, and my mission is to help leaders like you achieve your greatest results through successful partnering. Today we have a special leader, Jen Odes is the GVP for Partner Excellence at ServiceNow. And joins me here in the studio in Boca Raton. [00:00:40] Vince Menzione: Jen, welcome to the podcast. Thanks, Vince. It’s so great to be here. I am so thrilled to welcome you. To Boca Raton, Florida. Our podcast home look at this amazing background we have Here is this, and this is where we host our ultimate partner Winter retreat. Actually, in February, we’re gonna give that a plug. [00:00:58] Vince Menzione: Okay. I’d love to have you come back. I’d love to have an invite. And you flew in this morning from Washington DC [00:01:04] Jen Odess: I did. It was 20 degrees when I left my house this morning and this backdrop. Is definitely giving me, island South Florida like vibes. It’s fabulous. [00:01:13] Vince Menzione: And we’re gonna talk about ServiceNow. [00:01:14] Vince Menzione: And you’re also opening an office down here? We [00:01:17] Jen Odess: are [00:01:17] Vince Menzione: in West Palm Beach. Not too far from where we are. Yes. Later 2026. Yeah. I love that. And then so we’ll work on the recruiting year, but let’s dive in. Okay. So thrilled to have ServiceNow and to have you in the room. This has been an incredible time for your organization. [00:01:31] Vince Menzione: I have been watching, obviously I work with Microsoft. We’ve had Google. In the studio, Amazon onboard as well. And other than those three organizations, I can’t think of any other legacy organization that has embraced AI more succinctly than ServiceNow. And I thought we’d start there, but I really wanna spend some time getting to know you and getting to know your role, your mission, and your journey to this incredible. [00:01:57] Vince Menzione: Leadership role as a global vice president. We’ll talk about Or [00:02:01] Jen Odess: group. Group Vice president. I know it doesn’t roll off the tongue. I get it. A group vice president doesn’t roll. [00:02:05] Vince Menzione: G-V-P-G-V-P doesn’t roll off the time. And in some organizations it is global. It is in other organizations, it’s group. So let’s, you’re not [00:02:12] Jen Odess: the first to say global vice president. [00:02:14] Jen Odess: Okay. I’ll take either way. It’s fine. [00:02:15] Vince Menzione: Yeah. Yeah. And might be a promotion. Let’s talk. Let’s talk about that. Let’s talk about you and your career journey and your mission. [00:02:22] Jen Odess: Yeah, so I’ve been at ServiceNow for five years. In fact, January will be like the five year anniversary and then it will be the beginning of my sixth year. [00:02:31] Jen Odess: Amazing. And I actually got hired originally to build out the initial partner enablement function. So it didn’t really exist five years ago. There was certainly enablement that happened to Sure. All individuals that were. Using, consuming, buying ServiceNow, working with ServiceNow. But the partner enablement function from pre to post-sale, that whole life cycle didn’t exist yet. [00:02:54] Jen Odess: So that was my initial job. I got hired to run partner enablement and it before. And how big [00:02:59] Vince Menzione: was your partner organization at that point? It must have been pretty small. [00:03:01] Jen Odess: It was actually not as small as you would think. Gosh, that’s a great question. You’re challenging my memory from five years ago. [00:03:08] Jen Odess: I know that we’re over 2,500 partners today and we add hundreds every year, so it had to have been in the low one thousands. Wow. Is where we were five years ago. But the maturity of the ecosystem is grossly larger today than it was then. I can imagine. So back then there was less than 30,000 individuals that were skilled on ServiceNow to sell or solution or deliver. [00:03:34] Jen Odess: Today there’s almost a hundred thousand. Wow. So yeah that’s like the maturity in the capability within the ecosystem. But before I start on my ServiceNow and my group vice president. Which is a great role, by the way. Group Vice President. Yeah. Partner Excellence group. I’m very proud of it. [00:03:49] Jen Odess: But but let me tell you what brought me here, please. So I actually came from a partner, but not in the ServiceNow ecosystem. Okay. I won’t name the partner, but let’s just say it’s a competitor, a competitive ecosystem. And I worked for a services shop that today I would refer to as multinational. [00:04:11] Jen Odess: Kind of a boutique darling, but with over 1,500 consultants, so Okay. A behemoth as well? Yeah. Privately held. And we were a force to be reckoned with, and it was really fun. I held so many roles. I was a customer success manager. I led the data science practice at one point. I ran global alliances and partnerships. [00:04:35] Jen Odess: At one point I was the chief of staff to the CEO at the time that company was acquired. Big global si. And and then at one point I even spun off for the big global SI and helped run a culture initiative to transform co corporate culture. Wow. Very inside the whole organization. Wow. That is very, yeah. [00:04:54] Jen Odess: Really interesting set of roles. And the whole reason I came to ServiceNow is by the time I was concluding that journey in that ecosystem on the services side, I felt like. I didn’t fully understand what it meant to be on the software product side. And I often felt like I approached friction or moments of frustration and heartache with resentment for the software company. [00:05:20] Jen Odess: Sure. Or maybe just a lack of empathy for what they must be going through as well. It always felt like I was on the kind of [00:05:26] Vince Menzione: negative you were on the other side of the table. Totally. [00:05:27] Jen Odess: Yeah. And, or maybe like the redheaded stepchild kind of a concept as a partner. And so I sought out to. Learn more, which is probably a big piece of my journey is just constant curiosity. [00:05:38] Jen Odess: Nice. And I thought I think the thing I’m missing is seeing what it means firsthand to be on the software product side. And that was what led me to a career at ServiceNow. Five years strong. Yeah. So [00:05:50] Vince Menzione: talk about partner experience for those who don’t know what that means. [00:05:53] Jen Odess: Yeah. Today my role is partner excellence, but it used to be partner experience. [00:05:58] Jen Odess: Okay. And so the don’t. Yeah, that’s normal to say both things. And they actually mean two very different things. [00:06:04] Vince Menzione: Yeah, I would say so. [00:06:05] Jen Odess: And we deliberately changed the title about a year ago. So today, partner Excellence is about really ensuring that we build a vibrant AI led ecosystem. And that’s from the whole life cycle of the partner, from the day they choose to be a partner and onboard, and hopefully to the day they’re just. [00:06:23] Jen Odess: Thriving and growing like crazy, and then across the whole life cycle of the customer pre to post sale. So it’s, we are almost like the underpinning and the infras infrastructure. Someone once said it’s like we’re the insurance policy of all global partnerships and channels. That’s how we operate across global partnerships and channels and service Now. [00:06:42] Vince Menzione: And you have a very intimate relationship with those partners. We’re gonna dive in on that as well. Yes. But let’s talk about this time like no other. I talk about tectonic shifts at all of our events. People that listen to our podcasts know we talk about the acceleration of transformation, and it’s happening so fast. [00:06:58] Vince Menzione: It was happening fast even during COVID. But then. I’ll call this date or time period, the November 20, 22 time period when Chat GPT launched. Oh yeah. And that really changed the world in many respects, right? Yeah. Microsoft had already leaned in with chat, GPT, Google, we talked to Google about this. [00:07:17] Vince Menzione: Even having them in the room was like, they were caught flatfooted in a way, and they had a lot of the technology and they didn’t lean in. But it feels like ServiceNow was one of the first, certainly on the ISV side of the house and refer to the term ISV. Loosely, because hyperscalers are ISVs as well. [00:07:34] Vince Menzione: They were early to lean in and have leaned it in such a way from a business application perspective that I believe we haven’t seen embracing and infusing AI into your platform. I was hoping we could dive in a little bit on ServiceNow from a. Kinda legacy, what the organization was and is today. [00:07:56] Vince Menzione: And then also this infusion of AI into the platform. If you don’t mind, [00:07:59] Jen Odess: I love this topic. Okay. And I feel like it’s such a privilege to talk about ServiceNow on this topic because we really are a leader in the category. I’ll almost rewind back to over 20 years ago when the company was founded. [00:08:11] Jen Odess: Today, fast forward, we are so much more than an IT ticketing company. We are, [00:08:16] Vince Menzione: but that was the legacy. That’s how I knew service now 20 years ago. [00:08:19] Jen Odess: And what a beautiful legacy. Yeah. But we have expanded immensely beyond that. And that’s the beautiful story to tell customers. That’s so fun. [00:08:28] Jen Odess: But what what I love is that. So 20 years ago, that was where we started. And today, do you know that over a billion workflows are put to work every single day for our customers? A billion [00:08:38] Vince Menzione: workflows, over a billion workflows. That’s crazy. [00:08:40] Jen Odess: And 87% of all implementations for ServiceNow were done by partnerships. [00:08:46] Jen Odess: And channels. That’s fantastic. So you think about those billion plus workflows daily, all because of our partner ecosystem. This is my small plug. I’m just very proud 80, proud 86%. [00:08:56] Vince Menzione: Did you hear that? Part’s 86%. [00:08:57] Jen Odess: Amazing. And so that’s like what we’re, that’s what we’re a leader in the category. We are a leader in workflows categorically. [00:09:05] Jen Odess: But then over a decade ago, we started investing in ai. We started building it right into our platform, and this becomes the next kind of notch on our belt, which is we are a unified platform. Nothing is bolted on, nothing is just apid in. Yeah, it is a unified platform. So all of that AI that for the past decade we’ve been building in into our platform. [00:09:28] Jen Odess: Just in our AI platform, which is now what we are calling it, the AI platform. [00:09:34] Vince Menzione: And I would say that unless you were a startup starting up from scratch today and building on an LLM, we were building in a way I don’t think any other organization’s gonna actually state that [00:09:45] Jen Odess: what’s actually why we call ourselves AI native. [00:09:47] Jen Odess: Yeah, beca for that exact reason. And that’s who we’re competing with a lot these days, is the truly AI native startups where they didn’t have, the 20 years. Previously that we had, but that’s what makes us so unique in the situation, is that unified AI platform, a single data model that can connect to anything. [00:10:07] Jen Odess: And then the workflow leader. And when you put all those things together, AI plus data, plus workflows and that’s where the magic happens. Yeah. Across the enterprise. It’s pretty cool. [00:10:17] Vince Menzione: That is very cool. And you start thinking about, and we start talking about agent as a, as an example. Let’s talk about this for a second. [00:10:23] Vince Menzione: You, when what is this bolt-on, we could use the terms co-pilot, we could use Ag Agent ai, but they are generally bolted onto an existing application today. So take us through the 10 years and how it has become a portion or a significant portion. Of ServiceNow. [00:10:41] Jen Odess: When say the question a little bit more. [00:10:43] Jen Odess: Like when you say it’s, yeah, when which examples have bolted on? [00:10:47] Vince Menzione: So exa, we, what we see today is the hyperscalers coming out with their own solution sets, right? They’re taking and they’re offering it up to their ecosystem to infuse it into their product and portfolio. To me, those that look like bolted on in many respects, unless it’s an AI need as a native organization, a startup organization. [00:11:07] Vince Menzione: They’re mostly taking and re-engineering or bolting onto their existing solutions. [00:11:12] Jen Odess: I follow. Yeah. Thank you for giving me a little more context. So I call this our any problem. It’s like one of the best problems to have we can connect into. Anything, any cloud, any ai, any platform, any system, any data, any workflow, and that’s where any hyperscaler, and that’s the part that makes it so incredible. [00:11:32] Jen Odess: So your word is bolt on, and I use the word any the, any problem. Yeah. We’ve got this beautiful kind of stack visual that just, it’s like it just one on top of the other. Any. Any, and no one else can really say that. I gotta see [00:11:45] Vince Menzione: that visual. Yeah. Yeah. So talk about this a little bit more. So you’re uniquely positioned. [00:11:52] Vince Menzione: Let’s talk about how you position, you talked about being AI native. What does that imply and what does that mean in terms of the evolution of the platform? From ticketing to workflows to the business applications? What are the type of applications Yeah. Markets, industries that you’re starting to see. [00:12:08] Jen Odess: So I’ll actually answer this with, taking on a small, maybe marketing or positioning journey. So there was a time when our tagline would be The World Works with ServiceNow. There was a time when it was, we put AI to work for people and today and it, I think it was around Knowledge 2025, this came out. [00:12:28] Jen Odess: It was the AI platform for business transformation. And I love to say to people, it sounds like a handful of. Cliche words that just got stacked together. The AI platform for business transformation. Yeah. We all know these words, so many companies use ’em, but it is such deliberate language and I love to explain why. [00:12:46] Jen Odess: So the first is the AI platform is calling out that we are an AI native platform. We are a unified platform. It’s a chance to say all that goodness I already shared with you. Yeah. And the business transformation is actually telling the story of no longer being a solution. Point or no longer being an individual product that does X. [00:13:06] Jen Odess: It’s about saying. The ServiceNow platform can go north to south and east to west across your entire enterprise. Okay. Up and down the entire tech stack. Any. And then east to west, it can cut across the enterprise, the C-suite, the buying centers, all into one unified AI platform. With one data model. [00:13:26] Jen Odess: I love it. And so I love that AI platform for business transformation actually has so much purpose. [00:13:32] Vince Menzione: It does. So you’re going across the stack, so you’re going all the way from the bottom layer, all the way up to the top from the ue. Ui. And then you’re going across the organization, right? You’re going across the C-suite, you’re going across all the business functions of an organization. [00:13:46] Vince Menzione: Correct. And so the workflows are going across each of those business functions? [00:13:49] Jen Odess: Correct. And then our AI control tower is sitting at the very top, governing over all of it. [00:13:53] Vince Menzione: I love the control tower. [00:13:54] Jen Odess: I know the governance, security risk protocol, managing all the agents interoperability. Yeah. [00:14:01] Vince Menzione: And then data at the very bottom right. [00:14:03] Vince Menzione: Controlling all those elements and the governance of the data and the right, the cleanliness of the data and so on. Yeah. That’s incredible. I we could probably talk about business applications. I know one, in fact, I’ve had a person sit in this, your chair from we’ll call it a large GSIA very significant GSI one of the top five. [00:14:21] Vince Menzione: And they took ServiceNow and they applied it to their business partnering function. And they used, and we, you probably don’t know about this one, but I know that that’s a, an example of taking it and applying it all across all the workflows, across all the geographies of the organization and taking a lot of the process that was all done manually. [00:14:40] Vince Menzione: That was stove pipe business processes that were all stove piped and removing the stove pipe and making for a fluid organizational flow. [00:14:47] Jen Odess: And I’ll bet you the end user didn’t even realize ServiceNow was the backend. That’s some of the greatest examples actually. [00:14:53] Vince Menzione: Yeah. Yeah. So Jen, we work with all the hyperscalers. [00:14:56] Vince Menzione: We have a very strong relationship with Microsoft. Goes back many years, my back to my days at Microsoft and we’ve had Google in the room. We have AWS now as well. We bring them all together because we believe that partners work with, need to work with all three. And I know that you have had an interesting transformation at ServiceNow around the hyperscalers. [00:15:16] Vince Menzione: I was hoping you could dive in a little deeper with us. [00:15:19] Jen Odess: Yeah. We are so proud of our relationships with the hyperscalers, so the same three, so it’s Microsoft Azure, Google Cloud, and AWS. And really it’s it’s a strategic 360 partnership and our goal is really to drive marketplace transactions. [00:15:34] Jen Odess: So ServiceNow selling in all of their marketplaces and then. Burn down of our customers cloud commits. I love it. It’s really a beautiful story for our customers and for the hyperscalers and for ServiceNow. And so we’ve, it’s brand, it’s a brand new announcement from late in the year 2025. Love it. And we’re really excited about it. [00:15:51] Vince Menzione: Yeah. And then we, and we get all of the marketplace leaders in the room. So we’ve worked with all of those people. And one of the key points about this is there is over a half a trillion dollars in durable cloud budgets with customers that [00:16:08] Vince Menzione: Already committed to, I know, so that tam available, a half a trillion dollars is available to customers to burn down and utilize your solutions and professional services with partners as well in terms of driving a complete solution. [00:16:21] Jen Odess: That’s exactly the motion we’re pushing is to go and leverage those cloud commits to get on ServiceNow and in some cases, maybe even take out other products to go with ServiceNow and actually end up funding the transition to ServiceNow. Yeah. Yeah. [00:16:37] Vince Menzione: So you serve thousands of customers today, thousands of customers. [00:16:42] Vince Menzione: I can’t even. Fathom the exact number, but you have this partner ecosystem that you described, and their reach is even more incredible, like hundreds of thousands. Yeah. So tell us a little bit more about how you think about that, and then how do you drive the partner ecosystem in the right way to drive this partner excellence that you described. [00:17:02] Jen Odess: Yeah, that’s a great question. So yeah, thousands of ServiceNow customers and we’re barely scratching the surface in comparison to our partners customers. So we have over 2,500 partners Wow. In our ecosystem. And today they cut across what I would call five routes to market. That partners can go to market with ServiceNow. [00:17:21] Jen Odess: Okay. The first is consulting and implementation. This will be your classic kind of consulting shop or GSI approach. The second is resell, just like it sounds. Yep. [00:17:30] Vince Menzione: Transactional. [00:17:31] Jen Odess: Yep. The third is managed service provider. [00:17:33] Vince Menzione: Okay. [00:17:34] Jen Odess: The fourth is what we call build, which is. The ISV, strategic Tech partner realm, and then the fifth is hyperscaler. [00:17:43] Jen Odess: Those are the five routes to market. So partners can choose to be in one or all or two. It doesn’t matter. It’s whichever one fits the kind of business they want to go drive. Nice. Where they’re. Expertise lies. And then we’ve got partners that show up globally, partners that show up multinational and partners that show up regionally and then partners that show up locally, in country and that’s it. [00:18:06] Jen Odess: And we really want a diverse set of partners capable of delivering where any of our customers are. So it’s important that we have that dynamic ecosystem where we really push them. We’re actually trying hard to balance this. Yeah, you would’ve heard it from many of your other partners. This direct versus indirect. [00:18:24] Jen Odess: Yes. Motion. For anyone listening that doesn’t know the difference, right? Direct is ServiceNow is selling direct to a customer, there might be a partner involved influencing that will implement. Yeah, likely but ServiceNow is really driving the sale versus indirect where the whole thing routes through the partner. [00:18:39] Jen Odess: Right? Which is your classic reseller or managed service provider and often a an ISV. And you know that balance is never gonna be perfect ’cause we’re not gonna commit to go all direct or all indirect. We’re gonna continue to sit in this space where we’re trying to find a healthy balance. [00:18:56] Jen Odess: So I find a lot of our time trying to figure out how do you set all those parties up for success? Yeah. The parties are the ServiceNow field sellers? And then you’ve also got the partnerships and channels, so the ecosystem, and then you’ve got the people in global partnerships and channels. So my broader organization, and we’re all trying to figure out how to work harmoniously together and it’s a lot of, it is my job to get us there. [00:19:19] Jen Odess: And so we use lots of things like incentives and benefits and we will put in place gated entry, really strategic gated entry. What does [00:19:29] Vince Menzione: gated entry mean? [00:19:30] Jen Odess: Yeah. What I mean is if you want to have a chance at being matched with a customer Yeah. For a very specific deal. Or it’s really one of three to get matched. [00:19:41] Jen Odess: ‘Cause you can never match one-to-one. It has to be three or more. Okay. We have good compliance rules in place. Yeah. But in order to even. Like surface to the top of the list to be matched. There’s a gated entry, which is, you’ve gotta have validated practices. Okay. Which is how, it’s these various ways, as you described, you quantify and qualify the partner’s capabilities. [00:20:00] Vince Menzione: Yeah. So you have to meet these qualifications. Yes. And you could be one of three to enter and be. Potentially matched, considered significant or Yes. Match for this deal? [00:20:08] Jen Odess: Yes, that’s exactly right. So we use, various things like that. And then we try to carve what I would call dance card space reseller in commercial, try to sit here and like carve by geo, by region, by country dance card space as well to help the partners really know exactly where they can unleash versus, hey, this is the process and the rules of engagement. To go and sell alongside the direct org sales organization [00:20:33] Vince Menzione: and you’re gonna have multiple partners in the same opportunities. [00:20:37] Vince Menzione: Absolutely not. Not necessarily competing with each other. There’s three competing each with each other, but also you’re gonna have other partners that provide different capabilities as well. You might have that have some that are just transac. Those are gonna be those channel or reseller partners. [00:20:52] Vince Menzione: You might have an MSP that’s actually delivering, or at least providing some type of managed service on top of the stack. Like supporting the customer. Yeah. And then you might have an SI GSI an integration partner that’s also doing the con the consulting work around getting the solution to meet with the customer’s requirements. [00:21:12] Vince Menzione: Would you say [00:21:13] Jen Odess: so? That’s exactly right. Yeah. And actually in. AI era, we’re seeing more of it than ever. And even on the smaller deals, maybe not the GSIs on the smaller deals, but we’re seeing multiple partners come in to serve up their specific expertise, which is actually a best practice. That’s [00:21:33] Vince Menzione: terrific. [00:21:33] Jen Odess: We don’t want. If you’ve got an area that’s a blind spot and you’re a partner, but that’s something your customer is buying from you, there’s no harm in saying let’s bring in an expert in that category to deliver that piece of the business. That’s right. And we’ll maybe shadow and watch alongside. [00:21:46] Jen Odess: So we’re seeing more and more of it. And I actually think like the world of. Partnerships and ecosystems. If I go back to like my previous ecosystem as well, it’s become so much more communal than ever before. Yes. This idea that we can share and be more open and maybe even commiserate over the things, gosh, I can’t believe we have the same frustrations or we have the same. [00:22:09] Jen Odess: Wow, that’s amazing. And you’re in this country. And I’m in this country. And so we’re seeing more and more coming together on deals which I really respect a lot. ’cause So one of the new facts we’ve just learned actually, Vince, is that. Of all the ai buying that customers are doing out there, they actually still want over 70% of it to be done by partners. [00:22:32] Vince Menzione: Yes. [00:22:33] Jen Odess: So even though it looks like it could be maybe set up easy configured, easy plug and play it. It to get, it’s not real ROI. You still need a partner with expertise in that industry or that domain, or in that location or in that language to come and bring the value to life. And we will certainly accelerate, help accelerate time to value with things that ServiceNow will do for our partners. [00:22:56] Jen Odess: But if over 70% is gonna go to partners and AI is so new, wouldn’t you want more than one partner Sometimes on a absolutely on a deal, at least while we’re all learning. I think we can keep ebbing and flowing [00:23:07] Vince Menzione: on this. We you, I dunno if Jay McBain, ’cause we’ve had him in the room here and he is a, he’s an analyst that does a lot of work around this topic. [00:23:14] Vince Menzione: And we talk about the seven seats at the table because there are, again, you need more you, first of all, you need to have your trusted, you need to have the organizations that you work with. And you also, in the world of ai, with all of the tectonic shifts, all the constant changing that’s going on right now, I need to make sure that I have the right. [00:23:31] Vince Menzione: People by my side that I can trust, they can help me deliver what I need to deliver. ’cause it might have changed from six months ago. And the technology is changing. Everything is changing so rapidly right now. So again, having all those right people I want to pick up on something ’cause we talked a little bit about MSPs and they’ve become a favorite topic of ours. [00:23:52] Vince Menzione: I have become acutely aware of the Ms P community recently. I kinda looked at them as well. There’s little small partners, but you’ve suggested this as well. They have regional expert, they have expertise in a specific area. And can be trusted, and maybe you’re integrating multiple solution sets for a customer. [00:24:11] Vince Menzione: But we’ve seen this MSP community become very vibrant lately, and I feel like they woke up to technology and to AI in such a big way. Can you comment on that? [00:24:20] Jen Odess: So we feel and see the same thing I’ve always valued what managed service providers bring to the table. It’s like that. [00:24:26] Jen Odess: Classic are you a transformation shop or are you a ta? The tail end or the run business shop? And so many partners are like we’re both, and I wanna be like, but are you? But now I feel like we finally are seeing the run business is so fruitful. So AI is innovating. All the time. [00:24:46] Jen Odess: We, we are innovating as a AI platform all the time. What used to be six month, every six months family releases of our software. Yeah. It became quarterly and now we’re practically seeing releases of new innovation every six to eight weeks. So why wouldn’t you want a managed service provider? Paying close attention to your whole instance on ServiceNow and taking into account all the latest innovation and building it into your existing instance, and then looking out for what new things you should be bringing in. [00:25:20] Jen Odess: So that’s the beauty of the, it’s almost partnerships, observing, and then suggesting how to keep. Doing better and more and better versus always jumping straight back to complete redesign and transformation. Yeah, and that’s one of the things I like about the MSPs in this space. [00:25:36] Vince Menzione: So let’s broaden out from this part of the conversation ’cause you’re giving specific guidance to the MSPs, but let’s think about this whole partner community. [00:25:43] Vince Menzione: And you’ve seen this transformation coming over to ServiceNow and even within ServiceNow these last five years. How do these organizations need to think differently? And how do they need to structure their services in this newent world? [00:25:58] Jen Odess: Great question. There’s really four things that I think they have to be thoughtful of. [00:26:02] Jen Odess: The first is maybe the most obvious they have to adopt AI as their own ways of doing work methodology. Delivery, whatever it is, because only through the, it’s not about taking out people in jobs, it’s about doing the job faster, right? It’s about getting the customer to value faster so that adoption of AI will make or break some partners. [00:26:24] Jen Odess: And our goal is that every partner comes on the other side of this AI journey, thriving and surviving. So we’re really pushing. This agenda. And maybe later I can talk to you a little bit more about this autonomous implementation concept. Please. ’cause I that will [00:26:37] Vince Menzione: resonate. So you’re saying they need to, we used to use the term eat their own dog food. [00:26:41] Vince Menzione: Now it’s drink your own champagne. Yeah. But they need to adopt it as well internally. [00:26:46] Jen Odess: Yeah. And I think whether they’re using, I hope they’re using ServiceNow as like a client, zero. To do some of that adoption. But there’s lots of other tools that are great AI tools that will make your job and your day-to-day life and the execution of that job easier. [00:26:59] Jen Odess: So we want them adopting all of that. The second is, we really need to see partners. Innovating on the ServiceNow platform. Yeah. And whether that’s building agents AI agents that go into the ServiceNow store, whether it’s building a really fantastic solution that we wanna joint jointly go to market with, or maybe it’s one of those embedded solutions you were commenting where the end user doesn’t even know that the backend, like a tax and audit solution that is actually just. [00:27:29] Jen Odess: The backend is all ServiceNow. Yeah. But that partner is going to market and selling it to all their customers. Exactly. So I think this co-innovation is gonna be a place that we will really win in market. The third is if a partner wants to stand out right now, they have to differentiate on paper too. [00:27:47] Jen Odess: It’s gotta like what does that mean? So if there’s 2,500 partners. And it’s not like we don’t walk around and just say, you should talk to this partner. Yeah. Or here’s my secret list. You should, we don’t do that. That’s not good business and it’s not compliant. So we have algorithms that take all the quantitative and qualitative data on our partners and they know all the data points ’cause it’s part of the partner program Nice. [00:28:10] Jen Odess: That they adhere to and then ranks them on status. And all those data points are what I’m referring to as on paper. You’ve gotta be differentiated. So whether or not you wanna be great at one thing or great across the whole thing, think about how all of those quantitative and qualitative data points are making you stand out, because that’s where those matches that I was referring to. [00:28:35] Jen Odess: Yes. That’s where that’s gonna come to life. And it’s skills, it’s capabilities. It’s deployments. So Proofpoint and deployments, customer success stories, csat, all the things. So [00:28:47] Vince Menzione: those are all the qualifi qualifiers for and more, but those are the types [00:28:49] Jen Odess: of qualifications. Yeah. [00:28:51] Vince Menzione: And then do your, does your sales organization do a match against that based on a customer’s requirements that they’re working with and who they work with and co-sell with? [00:29:00] Jen Odess: And I feel like you just lobbed me the greatest question. I didn’t even know you were gonna ask it, but I’m so glad you did. So today. Today there is something called a partner finder, which is which is nice, but it’s a little bit old school in a world of ai. Yeah. So you go to servicenow.com, you click partner from the top navigation, and then it says find a partner and you can literally type in the products you’re buying the country, you’re, that you’re headquartered out of. [00:29:26] Jen Odess: Whatever thing you’re looking for. And it will start to filter based on all those data points, the right partners, and you can actually click right there to be connected to a partner. So lead generation. Okay, interesting. But where we’re going is a agentic matching right in our CRM for the field. Oh. So those data points are gonna matter even more, and that’s where the gated. [00:29:48] Jen Odess: I say gated entry, which is probably too extreme, right? It’s really gated. If you wanna surface toward the top, there’s gated parameters to try to surface to the top, but those data points will feed the algorithm and it will genetically match right in our CRM for the field. Who are the best suited partners? [00:30:09] Jen Odess: Would you like to talk to them? [00:30:10] Vince Menzione: Okay. And so is it. Partner facing? Is it sales team facing [00:30:14] Jen Odess: Right now? It’s sales. It’ll, when it goes live, it will be sales team facing. Okay. But we have greater ambition for what partners can do with it. Yeah. Not just in the indirect motion, but also what partners may be able to do with it to interface with our field. [00:30:30] Jen Odess: The. [00:30:31] Vince Menzione: The, yeah the collaboration [00:30:33] Jen Odess: opportunity. Which is always a friction point that we’re working on [00:30:36] Vince Menzione: always because it’s very manual. It’s people intensive. Yeah. Partner development managers sitting on both sides of the equation and the interface between the sales organization and a partner organization is not always the. The easiest. So right. Automated, quite a bit of that. [00:30:49] Jen Odess: My boss is obsessed with the easy button, which I know is a phrase many of us in the US know from I think it’s an Office Depot, all these ways in which we can have easy button moments for the partner ecosystem is what we’re trying to focus on. [00:31:01] Jen Odess: I love the easy button. [00:31:02] Vince Menzione: Yeah. And I love your boss too. Yeah, he’s fabulous. Fabulous. So Michael and I go back like many years ago. You must have, [00:31:08] Jen Odess: yeah. You must have had paths crossing on numerous occasions. [00:31:12] Vince Menzione: Yeah we we worked together micro I’m going to hijack the session for a second here. [00:31:16] Vince Menzione: But when I first came to Microsoft, he was leading a, the se, a segment of the business, and he invited me to come to his event and interviewed me on stage at his event. [00:31:26] Jen Odess: No way. [00:31:26] Vince Menzione: And we got to know each other and yeah. So he was terrific. He was what a great find for, oh, he’s for service now. [00:31:32] Vince Menzione: He’s really [00:31:32] Jen Odess: has been a fantastic addition [00:31:34] Vince Menzione: to the global partnerships and channels team. And Michael, we have to have you on the podcast. Yes. Or cut down here in the studio at some point too with Jen and I. That’d be great. So this is terrific. We are getting it’s an incredible time. [00:31:44] Vince Menzione: It’s going so fast this time, 2022 was, seems like it was five, it feels like it was almost 10 years ago now. It wasn’t that we just started talking about it and you were implementing AI 10 years ago, but it wasn’t getting the attention that it’s getting today. And it really wasn’t until that moment that it really started to kick off in a way that everybody, yeah. It became pervasive overnight I would say. But now we’re starting 2026, like we’re at. This precipice of time and it’s continuing. I don’t even know what 2030 is gonna look like, right? So I’m a partner. [00:32:16] Vince Menzione: What are the one, two, or three things that I need to do now to win over and work with ServiceNow? [00:32:23] Jen Odess: One, two or three things? I’ll tell you the first thing. So today ServiceNow will end up hitting 500 million in annual contract value in our Now Assist, which is our AI products by the end of 2025, which is the fastest growing product in all of ServiceNow history. [00:32:37] Jen Odess: That’s one product that’s so there’s lots of SKUs. Yeah, but it is. It’s our AI product. Yeah. And it is, but yeah, because of all the various ways. [00:32:45] Vince Menzione: So half a billion dollars, [00:32:46] Jen Odess: half a billion by the end of 2025. And I think, someone’s gonna have to keep me honest here, but if memory serves me right, the first skews didn’t even launch until 2024. [00:32:54] Jen Odess: So we’re talking about wow, in a year it’s fast. Over 1,700 customers are live with our now assist products. Again, in a matter of, let’s call it over, a little over a year, 1,700 partners. So I think the first thing a partner needs to do is they’ve gotta get on this AI bandwagon, and they’ve gotta be selling and positioning AI use cases to their customers, because that’s the only way they’re gonna get. [00:33:20] Jen Odess: Experience and an opportunity to see what it feels like to deliver. So we have to do that. And I think you could sell a big use case like that big, we talked north, south, east, west, you could do that whole thing. Brilliant. But you could also start small. Go pick a single use case. Like a really simple example of something you wanna, some work you wanna drive productivity on. [00:33:41] Jen Odess: Yeah. And make sure you’ve got multiple stakeholders that love it and then go drive proving that use case. That’s what we’re telling a lot of partners. That’s the first thing. The second is they have got to build skills on AI and they have to keep up with it. And so we’re trying to really think about our broader learning and development team at ServiceNow is just next level. [00:34:00] Jen Odess: And they’re really re-imagining how to have more real time bite size. Training and enablement that will help individuals keep up with that pace of innovation. So individuals have got to get skilled. Yes. On AI today, of that a hundred thousand or so individuals in the ecosystem right now, about 35% of those individuals hold one or more AI credential. [00:34:25] Jen Odess: Again, that’s in a little over a year, which is the fastest growing skill development we’ve ever had, but it should be a hundred percent. Yeah. All of our goals should be that every account is being sold ai. ’cause that’s where the customer’s gonna get to value a ServiceNow is if they have the AI capabilities. [00:34:40] Jen Odess: And [00:34:41] Vince Menzione: how are you providing enablement and training? Is it all online? It’s, we have [00:34:44] Jen Odess: all sorts of ways of doing it. So that we have ServiceNow University, which is just a really robust, learning platform. Elba is our professor in residence. Very cool. Which is very cool. And they’re all content. [00:34:57] Jen Odess: Is free to partners. The training is free to partners that is on demand. Beyond that, partners can still get, instructor led training, whether that’s in person or virtual. And then my team offers enablement. That’s a little bit more, it’s like not formal training, it’s more like hands-on labs and experiences. [00:35:17] Jen Odess: We bring in lots of groups that sit around me that help and we very cool hands on with partners face-to-face. And do you do an annual event where you bring all these partners together? No, because we do we have three major milestones a year for partners. So the first is at sales kickoff, which is coming up the third week in January. [00:35:33] Jen Odess: And alongside sales kickoff is partner kickoff. Okay. And so we do a whole day of enabling them. So that’s your [00:35:39] Vince Menzione: partner kickoff? [00:35:40] Jen Odess: That’s partner kickoff. But of the, of all the partners in the ecosystem, it’s not like they can all make it. So we still also record and then live stream some of the content there. [00:35:49] Jen Odess: Then at Knowledge, there’s a whole partner track at Knowledge and same concept. Yeah, it’s like it’s all about customers and we wanna, build as much pipeline and wow as many customers as possible, but we also need to help our partners come along the journey. Then the third and final moment is in September, always, and it’s called our Global Partner Ecosystem Summit. [00:36:08] Jen Odess: We should have you, I’d love to join this next year. I love that. And it’s really, that’s the one time if sales kickoff is all about the sales motion in the field and knowledge is all about the customers and getting customers value. Global Partner Ecosystem Summit is only about the partners, what they need, why they need it, and what we’re doing to make their lives easier. [00:36:28] Jen Odess: I love it. Yeah. I’ll be there September. I love it. Dates yet set yet? I have to, it’s getting locked. I’ll get it to you. [00:36:34] Vince Menzione: Okay. All right. I’ll, we’ll be there. Okay. So you’ve been incredible. I just love having you. We could spend hours, honestly, and I want to have you back here. I’d love to, I have you back for a more meaningful conversation with the hyperscalers. [00:36:45] Vince Menzione: Talk to some of the partners that join us at Ultimate Partner events. We’ll find a way to do that, but I have this one question. It’s a favorite question of mine, and I love to ask all my guests this. Okay. You’re hosting a dinner party. And you could host a dinner party anywhere in the world. We could talk about great locations and where your favorite places are, and you can invite any three guests from the present or the past to this amazing dinner party. [00:37:11] Vince Menzione: We had one guest who wanted to do them in the future, like three people that hadn’t reached a future date. Whom would you invite Jen and why? [00:37:21] Jen Odess: Oh, first of all, you’re hitting home for me because I love to host dinner parties. I actually used to have a catering company. This is like one of those weird facts that, we didn’t talk about my pre services and ecosystem days, but I also had a catering company, so I love cooking and hosting dinner parties. [00:37:38] Jen Odess: So this is a great question. I feel like it’s a loaded question and I have to say my spouse. I love my husband dearly, but I have. To invite Lee to my dinner party. Okay. He’s in [00:37:47] Vince Menzione: Lee’s guest number one. Lee’s [00:37:49] Jen Odess: guest, number one. And the reason why is, first of all, I love him dearly, but he’s super interesting and he has such thought provoking topics to, to discuss and ways of viewing the world. [00:38:00] Jen Odess: He’s actually in security tech, so it’s like a tangential space, but not the same. [00:38:05] Vince Menzione: Yeah. But an important space right now, especially. Yeah. And [00:38:07] Jen Odess: he, yeah. And he’s, he’s just a delight to be around. So he’d be number one. Number two would be Frank Lloyd Wright. [00:38:15] Vince Menzione: Frank. Lloyd Wright. [00:38:17] Jen Odess: Yeah. I am an architecture and design junkie. [00:38:21] Jen Odess: Maybe I don’t do any of it myself, though. I dabble with friends that do it, and I try to apply it to my home life when I can. And Frank Lloyd Wright sort of embodies some of my favorite. Components of any kind of environment that you are experiencing, whether it’s a home or it’s an office building or it’s an outdoor space. [00:38:39] Jen Odess: I love the idea of minimalism and simplicity. I love the idea of monochromatic colors. I love the idea of spaces that can be used for multipurpose. And then I love the idea of the outside being in and the inside being out. I love it. So I would like love to pick his brain on some of his, how he came up with some of his ideas. [00:38:59] Jen Odess: Fascinating for some of his greatest. Yeah. Designs. Okay. That’s number two. Number three, I think it would be Pharrell Williams. Really? Yeah, I, Pharrell Williams. Yeah. I love fashion music and all things creativity. He’s got that, Annie’s philanthropic. He’s just yeah. The whole package of a good person. [00:39:26] Jen Odess: That’s super interesting and I very cool. I would love to pick his brain on what it was like to be behind the scenes on some of the fashion lines he’s collaborated with on some of his music collabs he’s had, and then just some of the work he’s doing around philanthropy. I would. I could just spend all night probably listening to him. [00:39:43] Jen Odess: This would be a [00:39:44] Vince Menzione: really cool conversation night. [00:39:45] Jen Odess: Don’t you wanna come to my dinner? Was gonna say, I’m sorry I didn’t invite you to identify. No [00:39:49] Vince Menzione: I was, can I bring dessert? [00:39:50] Jen Odess: Yeah. I come [00:39:50] Vince Menzione: for dessert. I, but it can’t, [00:39:51] Jen Odess: it has to be like a chocolate dessert. It’s gotta have [00:39:54] Vince Menzione: I love chocolate dessert. [00:39:55] Vince Menzione: Okay, great. So it would not be a problem for me, Jen. This is terrific. You have been absolutely amazing. So great to have you come here. Yeah. Such a busy time of year to have you make the trip here to Boca. We will have you back in the studio. I promise that I’ll have you back on stage. Stage. [00:40:10] Jen Odess: This is beautiful. [00:40:10] Jen Odess: Look at it. Yeah. This is [00:40:11] Vince Menzione: beautiful. And we transformed this into, to a room, basically a conference room. And then we also have our ultimate partner events. I would love to come, we would love to have you join us. Like I said, ServiceNow is such an impactful time. Your leadership in this segment market, and I wouldn’t say segment across all of AI in terms of all the use cases of AI is just so meaningful, especially for within the enterprise. [00:40:33] Vince Menzione: Yeah. Right now. So just really a jogger nut right now within the industry. So great to have you and have ServiceNow join us. So Jen, thank you so much for joining us. [00:40:42] Jen Odess: Thanks Vince. Appreciate the time. It’s a pleasure to be here. [00:40:44] Vince Menzione: Thank you very much. Thanks for tuning into this episode of Ultimate Eye to Partnering. [00:40:50] Vince Menzione: We’re bringing these episodes to you to help you level up your strategy. If you haven’t yet, now’s the time to take action and think about joining our community. We created a unique place, UPX or Ultimate partner experience. It’s more than a community. It’s your competitive edge with insider insights, real-time education, and direct access to people who are driving the ecosystem forward. [00:41:16] Vince Menzione: UPX helps you get results. And we’re just getting started as we’re taking this studio. And we’ll be hosting live stream and digital events here, including our January live stream, the Boca Winter Retreat, and more to come. So visit our website, the ultimate partner.com to learn more and join us. Now’s the time to take your partnerships to the next level.

Advent is the season in our church calendar in which we celebrate the birth of Christ and anticipate His return. The Christmas season reminds us that God came to dwell among us and His plan of salvation goes through Jesus of Nazareth. Join us for this year's advent series as we explore Jesus' presence throughout the Old Testament and how God's plan was always Jesus "From the Beginning."PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

In this episode, Brian Owens is joined by Dana Foley (Head of Catastrophe Research at Chaucer), Joss Matthewman (Chief Revenue Officer at Reask) and Olivia Sloan (Head of Catastrophe Products at Fathom) to explore the growing influence of specialist model vendors in catastrophe risk modelling and why they're anything but “niche”. With decades of combined experience across underwriting, model development and scientific research, the panel discusses how climate change, regulatory pressure and the need for portfolio-specific insight are pushing insurers to reconsider single-platform dependency. They explore how new vendors are filling gaps left by traditional models offering science-led, transparent and highly customisable solutions tailored to specific business needs. Drawing on their respective roles across the risk ecosystem, the panellists explain why the return to multi-modelling is gaining momentum and how platforms like Oasis are helping democratise access to emerging tools. In this conversation, the panel explores: Why “niche” models are proving critical in underserved perils, regions and use cases The evolution from black-box outputs to transparent, collaborative frameworks How science-first models enable faster innovation and user-driven risk views What's enabling and blocking wider adoption of multi-modelling approaches How Fathom and Reask are using AI and machine learning to improve model fidelity Why regulatory scrutiny and climate change demand a more agile modelling approach The role of open platforms like Oasis in supporting innovation and vendor access What insurers need to consider when building a tailored, future-ready modelling strategy Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

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Advent is the season in our church calendar in which we celebrate the birth of Christ and anticipate His return. The Christmas season reminds us that God came to dwell among us and His plan of salvation goes through Jesus of Nazareth. Join us for this year's advent series as we explore Jesus' presence throughout the Old Testament and how God's plan was always Jesus "From the Beginning."PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Justin Herbert underwent surgery on his left hand and the Chargers consider him day-to-day. For real, frisky or frauds for NFL Week 14. LeBron shameless 10-point streak was kept alive. Fathom from Next Level Sailing joins the show.Support the show: http://kaplanandcrew.com/See omnystudio.com/listener for privacy information.

Justin Herbert underwent surgery on his left hand and the Chargers consider him day-to-day. For real, frisky or frauds for NFL Week 14. LeBron shameless 10-point streak was kept alive. Fathom from Next Level Sailing joins the show.Support the show: http://kaplanandcrew.com/See omnystudio.com/listener for privacy information.

Twilight Zone (Stacy Keach) | The Thirty-Fathom Grave || The Man In The Bottle || 200201:27 ... The Thirty-Fathom Grave -- Blair Underwood38:22 ... The Man in the Bottle -- Ed Begley, Jr.: : : : :My other podcast channels include: MYSTERY x SUSPENSE -- DRAMA X THEATER -- COMEDY x FUNNY HA HA -- VARIETY X ARMED FORCES -- THE COMPLETE ORSON WELLES .Subscribing is free and you'll receive new post notifications. Also, if you have a moment, please give a 4-5 star rating and/or write a 1-2 sentence positive review on your preferred service -- that would help me a lot.Thank you for your support.https://otr.duane.media | Instagram @duane.otr#scifiradio #oldtimeradio #otr #radiotheater #radioclassics #bbcradio #raybradbury #twilightzone #horror #oldtimeradioclassics #classicradio #horrorclassics #xminusone #sciencefiction #duaneotr:::: :

Justin Herbert underwent surgery on his left hand and the Chargers consider him day-to-day. For real, frisky or frauds for NFL Week 14. LeBron shameless 10-point streak was kept alive. Fathom from Next Level Sailing joins the show.Support the show: http://kaplanandcrew.com/See omnystudio.com/listener for privacy information.

Advent is the season in our church calendar in which we celebrate the birth of Christ and anticipate His return. The Christmas season reminds us that God came to dwell among us and His plan of salvation goes through Jesus of Nazareth. Join us for this year's advent series as we explore Jesus' presence throughout the Old Testament and how God's plan was always Jesus "From the Beginning."PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Scott Desgrosseilliers is the founder and CEO of Wicked Reports, a leading first-party marketing attribution platform for high-growth eCommerce brands. With over a decade of experience analyzing billions in ad spend, Scott helps marketers cut through the noise to find what's really driving ROI. He's the creator of the 5 Forces System, a proven framework that turns messy marketing data into clear, confident decisions. Before Wicked Reports, Scott led and consulted on database and process management applications at Motorola, Quest Diagnostics, Breck Shampoo, Ovaltine, the Hong Kong 911 department, and Apartments.com. When not leading Wicked Reports, Scott can be found in Marblehead Massachusetts playing pickleball, meditating, or on the boat with the family. In This Conversation We Discuss: [00:00] Intro[02:37] Questioning attribution in marketing[06:44] The truth about “more is better” marketing [07:36] Choosing channels for first campaigns[09:34] Starting funnels with small spend[11:16] Debunking marketing ROI lies[14:24] Navigating attribution for customer journeys[16:51] Distinguishing case studies from reality[19:07] Exploring the Five Forces framework[27:24] Seeing emotional spending on paid ads[27:50] Recording client interaction for accountability [28:53] Highlighting effective AI campaign analysis [31:21] Streamlining insights for effective decisionsResources:Subscribe to Honest Ecommerce on YoutubeMultitouch marketing attribution software www.wickedreports.com/Follow Scott Desgrosseilliers www.linkedin.com/in/scottd71/If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Most new account executives stare at their territory list and feel the weight of it immediately. Fifty accounts. A hundred accounts. Sometimes more. Each one needs research, a plan, and outreach that doesn't sound like every other cold email clogging their prospect's inbox.  Jake McOsker, an account executive at Forrester Research, found himself facing exactly this problem when he moved from BDR to AE. He cracked it by changing how he used AI for account planning.  "Rather than taking 10 to 15 minutes to get an account plan out or understand who the notable stakeholders and the decision makers that I need to go with," he explained, "it's a 2 to 3 minute process to go through each one of these accounts." The traditional approach to AI account planning doesn't solve the territory problem. You ask ChatGPT or Claude for company information, and you get Wikipedia summaries. Founded in 1987. Headquartered in Dallas. 15,000 employees. The chief sales officer you're calling doesn't care about any of that, and showing up with generic facts makes you look lazy, not prepared. When you're new to the role, you don't have years of pattern recognition to fall back on. You don't know what good account planning looks like yet. You just know you need to get meetings with people who have better things to do than talk to a rep they've never heard of. The solution isn't using AI as a search engine. It's using it as a sales assistant with a specific job to do. The Problem With How Most Reps Use AI for Account Planning Here's what usually happens. A rep needs to prepare for a call with a VP of Marketing at a healthcare company. They open their AI tool of choice and type: "Tell me about [Company Name]." The AI spits back: Company history Product offerings Recent press releases Maybe some executive names The rep skims it, copies a few bullet points into their CRM, and calls it account planning. Then they get on the call and realize they have no idea what this VP is actually trying to accomplish this quarter. They ask surface-level questions. The prospect checks out. The meeting goes nowhere. This happens because most reps are using AI like a faster Google. They're asking for information instead of asking for intelligence. AI account planning only works when you give the AI a role and a specific outcome to deliver. Not "tell me about this company." Instead, "You're an account executive trying to book a meeting with this company's CMO in the next two weeks. Based on their recent announcements and what their executives are posting on LinkedIn, what initiatives are they likely prioritizing right now?" How to Set Up AI Agents for Account Planning The difference between a basic AI chat and an AI agent is memory and context. When you create an agent, you're teaching it what kind of output you need every single time. You're not starting from scratch with every account. Here's the framework that works: Step 1: Give Your AI Agent a Clear Role Don't just ask questions. Set up the scenario with urgency and context. For example: "You are an account executive at [Your Company]. You've been tasked with bringing in [Target Company] as a new customer within the next 90 days. Your first call is with their [specific role, like Chief Sales Officer]. Based on the materials I'm providing, what are the top three business initiatives this person is likely focused on right now?" This does two things. First, it forces the AI to think from your perspective instead of just summarizing data. Second, it prioritizes current, actionable information over historical background. Step 2: Feed It the Right Source Material Wikipedia summaries don't help you. But these sources do: Recent press releases about new initiatives or leadership changes LinkedIn posts from executives at the company (especially the person you're calling) Company blog posts about their strategic direction Industry news articles mentioning the company Their "About Us" or "Newsroom" page for current priorities Analyst reports or industry trend pieces relevant to their sector If you're selling to publicly traded companies, earnings call transcripts and annual reports (10-Ks) are gold mines. But most new AEs aren't calling on Fortune 500 companies. The good news is that smaller companies often share more on LinkedIn and their blogs because they're trying to build their brand. Upload PDFs or paste content directly into your AI tool. Then let it analyze the content through the lens of the role you gave it. The output will focus on strategic priorities, not corporate history. Step 3: Ask Follow-Up Questions Based on Persona If you're calling into marketing, tech, security, or customer experience, the priorities are different. Your AI agent should help you understand how company-wide initiatives affect the specific person you're talking to. After the initial analysis, ask: "How would these initiatives specifically impact the VP of Marketing's goals this quarter?" Now you have talking points that matter to the person on the other end of the call. Step 4: Validate With Human Intelligence AI gets you 80% of the way there in three minutes instead of fifteen. But you still need to cross-check. Look at LinkedIn. Check recent news. If you have access to account managers or customer success reps who work with similar companies, ask them if the trends you're seeing match reality. AI account planning is a tool, not a replacement for critical thinking. If the output feels off, it probably is. Trust your gut and adjust. How to Turn Research Into Value Messages The goal of account planning isn't to memorize facts about a company. It's to walk into a conversation with an informed hypothesis about what they're trying to accomplish. When you do this right, your opening changes. Instead of starting cold with "Tell me about your role," you can say: "I saw your CEO recently posted about accelerating your digital customer experience, and I'm assuming that's putting some pressure on your team to modernize how you're approaching customer engagement. But I could be completely wrong. What's actually taking up most of your time right now?" Here's how you've impacted your prospect: First, it proves you did real research. Second, it gives the prospect something specific to react to instead of making them explain their entire world from scratch. Third, and this is critical, it still leaves room for discovery. You're not skipping the "What are your biggest challenges?" question. You're earning the right to ask them by showing you've already thought about their business. When prospects talk about their challenges in their own language, you learn how they frame problems, what matters to them, and where your solution might actually fit. Even if your hypothesis is wrong, you've separated yourself from the 90% of reps who show up with nothing. And when you're right, you skip past the surface-level conversation and get straight into the dialogue that matters. That's how you earn credibility as a new account executive, even when you don't have ten years of experience to lean on. Building a Repeatable AI Account Planning Workflow This only scales if you systematize it. You can't rely on remembering the perfect prompt every time or recreating your process from scratch for every account. Create separate agents for different use cases. One for account planning. One for prospecting outreach. One for call preparation. Train each agent for the output you need so you aren't constantly course-correcting. Save your account plans in a central location. The information changes, so plan to refresh your research quarterly. What mattered in Q2 might not matter in Q4, and your account planning needs to reflect that. The key is building a system that you can repeat across your entire territory without burning out. Two to three minutes per account. Not fifteen. Not thirty. That's how you research 50 accounts in a week instead of just five. What This Actually Looks Like in Practice Let's say you're targeting a mid-market software company. You start by checking their LinkedIn. The CEO posted last week about expanding into healthcare verticals. You pull up their blog and find three recent posts about compliance challenges in healthcare tech. You upload screenshots or copy the text into your AI agent and give it the prompt: "You're an AE trying to close this software company in 90 days. The first meeting is with their Chief Revenue Officer. What are the top three priorities they're likely focused on, and how do those connect to the company's broader goals?" The AI analyzes the content and tells you: They're investing heavily in healthcare vertical expansion, but facing longer sales cycles due to compliance requirements They're dealing with the need to build credibility fast in a regulated industry Their CEO has committed to proving ROI in healthcare within two quarters Now you have a hypothesis. The CRO is probably under pressure to close healthcare deals faster while managing a team that doesn't have deep healthcare expertise. That's your angle. You cross-check this with LinkedIn and see that the CRO has been engaging with posts about sales enablement in complex verticals. You look at recent news and find they just hired a VP of Healthcare Sales. Everything lines up. Your outreach message writes itself. You're not pitching. You're acknowledging what they're working on and offering a perspective on how companies in similar situations have approached the same problem. What to Do After the Meeting Your AI workflow doesn't end when the call does. This is where most reps leave value on the table. After your meeting, take the transcript from your call recording tool (Fathom, Gong, Chorus, whatever you use) and upload it to your AI agent. Then ask specific questions:

Earmark Media Presents a bonus episode of Earmark Podcast:Live from Boston on the final stop of the Advisory Amplified tour, Blake sits down with James Erving from Fathom and Chris Macksey from Prix Fixe Accounting to explore what advisory services really mean beyond bookkeeping and compliance. Chris shares how his firm requires advisory for all restaurant clients, using industry expertise and operational metrics to guide decisions on everything from menu pricing to expansion timing. The conversation covers the difference between delivering information versus being integral to decision-making, with insights on forecasting, benchmarking, and why visual KPIs help clients with low financial literacy understand their business performance.Meet Our GuestsJames ErvingLinkedIn: https://www.linkedin.com/in/jameserving/Learn more about FathomOfficial website: http://fathomhq.comChris MackseyLinkedIn: https://www.linkedin.com/in/cmacksey/Learn more about Prix Fixe AccountingOfficial website: https://prixfixe.accountants/Need CPE?Get CPE for this episode: https://earmark.app/c/2912Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring The Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifiedsWant to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page

⚠️ Cloudflare Internet Outage; Adobe x Semrush Deal: Tech Dependency vs Business Website Strategy with Favour Obasi-Ike | Sign up for exclusive SEO insights.This is Marketing Club Clubhouse discussion, primarily focusing on the widespread impact of a recent Cloudflare outage that affected numerous popular platforms like ChatGPT, Spotify, Uber, and Zoom. Favour Obasi-ike uses this event to emphasize the importance of business continuity and operational redundancy, urging listeners to research and select robust platforms for their own enterprises to mitigate the risks of future outages. Furthermore, the discussion touches upon the rapidly changing tech industry landscape, including the significant Adobe acquisition of Semrush and the competitive moves of companies like Canva, prompting audience commentary on the potential implications of these corporate shifts on product quality and market strategy. 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Book a Complimentary SEO Discovery Call with Favour Obasi-Ike⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe to the We Don't PLAY Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠--------------------------------------------------------------------------------The Day the Internet Stumbled: 3 Surprising Lessons from a Single Tech OutageIntroduction: More Than Just a GlitchA single infrastructure failure on a Tuesday morning did more to reveal the precarious nature of our digital world than a dozen industry white papers. When the internet infrastructure company Cloudflare experienced a major outage, it was far more than a momentary glitch.Its scale was staggering. Suddenly, a diverse range of major companies—including Canva, ChatGPT, Spotify, Uber, and Zoom—were all experiencing issues simultaneously. The event wasn't just a technical problem; it was a revealing moment that offered a rare peek behind the curtain of the digital world. It exposed hidden vulnerabilities and surprising dynamics within the tech ecosystem we all depend on. This article distills the three most impactful lessons learned from that single event.1. The Internet Isn't a Cloud, It's a Jenga TowerThe Centralization SurpriseThe core lesson from the Cloudflare outage was the shocking revelation of just how centralized our decentralized-seeming internet truly is. The popular image of the internet is a resilient, distributed network, but the reality is that a small number of foundational companies form the base of a massive Jenga tower. When a key block like Cloudflare was jostled, users quickly discovered that dozens of different services were all pointing "towards one direction," revealing a hidden single point of failure. Seemingly stable pieces higher up—from your design software to your ride-share app—began to wobble.This one incident impacted a staggering list of applications, highlighting the sheer diversity of services reliant on a single piece of infrastructure: Canva, Archive of Our Own, Canvas, Character AI, ChatGPT, Claude AI, Dayforce, Google Store, Grinder, IKEA, Indeed, League of Legends, Letterboxed, OpenAI, Quizlet, Rover, Spotify, Square, Truth Social, Uber, and Zoom. For the average user, this means the digital services that feel distinct and independent are, in fact, far more fragile and codependent than they appear.2. While You Were Offline, Big Tech Made Some Bizarre MovesA Bizarre Acquisition Amidst the ChaosWhile the digital world was grappling with the outage, news broke that Adobe was acquiring SEO tool Semrush for $1.9 billion. This development, happening alongside the infrastructure chaos, sparked widespread confusion and skepticism. As many in the tech community noted, Semrush "has nothing to do with creative" software, which is Adobe's core domain.The concern was palpable, with one community member expressing a common fear:"I really hope this Semrush acquisition doesn't affect quality and support. Big corporation buyouts [rarely succeed]."The analysis behind this seemingly strange move points to the disruptive force of artificial intelligence. The theory is that as AI reshapes search and content creation, traditional SEO tools are finding it harder to maintain their dominance. This acquisition could be Adobe's strategic, if unconventional, response to that industry pressure. This trend of unexpected competition is visible elsewhere, with platforms like Canva making aggressive moves into video editing, putting them in direct competition with Adobe. The outage served as a backdrop to a tech landscape that is shifting in unpredictable ways.3. Your Business is More Vulnerable Than You Think (But Outages Can Make You Stronger)The Resilience ImperativeFor businesses and professionals, the outage was not an abstract problem. The impact was immediate: one professional reported their AI-powered Fathom note-taker for Zoom failed to load, even while the Zoom call itself was active—a perfect example of a hidden dependency crippling a critical workflow. The sudden inability to access essential tools forces a critical business question to the surface:"...if ChatGPT is down and that's what I use and now I can't use it for the first four hours of my day... How can I use 50% of my time to maximize 100% of my opportunity?"The core advice is to reframe these events not as mere problems to be weathered but as invaluable opportunities for strategic review. Business owners should use these moments to ask what platforms they truly rely on, research the stability of those systems, and begin building more resilient workflows.This is the "bow and arrow" principle applied to business strategy. An outage forces you to pull back, assess your tools, and re-aim. This forced pause, while painful, is precisely what allows you to launch forward with a more resilient, deliberate, and ultimately stronger operational foundation, turning a negative event into a catalyst for positive change.Conclusion: A New Lens for a Digital WorldThis single outage taught us more than just who owns the internet's plumbing. It revealed the hidden fragility of our digital infrastructure, highlighted the unpredictable strategies of tech giants under pressure, and underscored the personal and professional imperative for building resilience. It showed that the platforms we use every day are interconnected in ways we rarely see until something breaks.The next time your favorite app goes down, will you just see an inconvenience, or will you see a chance to re-evaluate the digital foundation your work and life are built on?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Rob Graham from the AfterLunch podcast joins Will and Adam to DIVE DEEP into the world of Michael Turner's Fathom and whether the concept HOLDS WATER. It's a fun time wading through the waves of fandom. Listen now, Geeks!Get access to an UNCUT version of the episode with over 20 minutes of extra conversation, plus a PDF scan of the issue, video version of the conversation, the Patreon exclusive Super Cinema podcast and more by subscribing to Patreon.com/WIZARDSCOMICS today! Thanks to our monthly supporters Steven Tsapelas Patrick McFadden Marvin Dupree Jay M Alex Wollenschlaeger Aaron Krieger Mark Syp Seth Johnson Dapper Dan Paladin Phillip Sevy Robb Matt Frank Anderson Russell Sheath Kevin Decent Damon Bjorn watson acovio Alex Giannini Nate Clark William Bruce West Mark Florio David Fink Brent Cranfill MarWe Bruno Cavalcante David M Dalibor Žujović Evin Bryant Gary Hutcherson Fernando Pinto Jeremy Dawe MeltFaceKillah Brian Acosta Joe Marcello DenimJedi Miitchell Hall Lee Markowitz Mark McDonald ★ Support this podcast on Patreon ★

“Compliance is not going away. CMMC is here — and it's a high-margin, recurring opportunity for MSPs.” — Steven Hess, Co-Founder, Deep Fathom In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, sits down with Steven Hess, Co-Founder of Deep Fathom, to discuss the U.S. Department of Defense's new Cybersecurity Maturity Model Certification (CMMC) mandates — and how they create one of the most significant compliance and service opportunities for the MSP and channel community in years. CMMC is the federal government's new cybersecurity enforcement framework for defense contractors and their supply chains. Designed to stop state-sponsored and criminal attacks on the defense ecosystem, the mandate now requires tens of thousands of small and mid-sized contractors to meet strict cybersecurity and documentation standards — or risk losing their contracts. Recognizing that most smaller contractors lack in-house cybersecurity resources, Deep Fathom was built as an AI-driven, turnkey compliance platform that guides companies through the entire CMMC process. “We built Deep Fathom to make compliance accessible — without the hundreds of thousands in consulting fees,” said Hess. The platform automates much of the work and includes an agentic AI assistant that helps users — and their MSPs — navigate complex regulatory steps with ease. Deep Fathom partners directly with MSPs and channel partners, offering three flexible engagement models: Referral — identify and connect clients to Deep Fathom. Value-Add Services — resell and support the platform with hands-on client guidance. Compliance Practice Development — build a full service line around CMMC readiness and ongoing certification. Hess emphasized that no deep cybersecurity background is required: “We've built the expertise into the platform itself. If you understand IT, you can build a compliance practice.” He also noted that CMMC is just the beginning — state, local, and critical infrastructure sectors are expected to follow with similar frameworks, multiplying the opportunity. For MSPs and resellers, Deep Fathom represents a sticky, recurring-revenue model tied to a growing federal mandate. “Compliance is a door opener — and a long-term relationship builder,” said Hess. To learn more about Deep Fathom's partner opportunities, visit deepfathom.ai. Software Mind Telco Days 2025: On-demand online conference Engaging Customers, Harnessing Data

Over the past few weeks, Matt, Darren and G have received a ton of messages asking what happened with Fathom Watches, and we thought the best thing was to go straight to the source.So today, we're talking to Stef, formerly of Fathom Watches, and his new business partner Tommy ahead of their launch of their new business Falco Watches.You can check the guys' new venture out right now on Instagram @falco_watches

In life, we get plenty of practice waiting. It's amazing, with all the practice of waiting, how we never seem to get very good at it. Join us for this three part message series on how God uses the waiting season of our life to transform us and take us deeper in relationship with Him. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Some of the fanbase wants Jayden Daniels to sit the rest of the season, but Grant doesn't want to see that.

What's better than a live podcast? I live podcast AND a factory tour. For today's episode, we dove into Fathom Digital Manufacturing's Hartland, WI facility before a discussion with industry experts.

Does your faith feel fragile, distant, or broken? You're not alone. In this episode, Jason Hague and Catherine McNiel share how a mid-faith crisis can actually be the doorway to a deeper, more resilient walk with God. Doubt isn't the end of your faith—it may be the beginning of something new. In this powerful conversation, my guests share their personal stories of grief, unmet expectations, and doubt—and how God met them in the middle of the mess. Together, we'll explore why seasons of crisis can be fertile ground for deeper growth, how to let go of false certainties, and how to embrace a faith that is more resilient, honest, and rooted in God's goodness.   RESOURCES FROM THIS EPISODE Connect with Jason on Instagram and Facebook Connect with Catherine on Instagram and Facebook Mid-Faith Crisis Book Visit Catherine's Website Visit Jason's Website   ABOUT OUR SPECIAL GUEST Catherine McNiel is a chaplain, author, editor, and speaker searching for the creative, redemptive work of God in our ordinary lives. She lives in the Chicagoland area with her husband, three children, and one enormous garden. Catherine holds an MA in human service counseling and is finishing a Master of Divinity at North Park Theological Seminary. Her previous books include Fearing Bravely, All Shall Be Well, and Long Days of Small Things, which was an ECPA finalist for New Author.   Jason Hague is the associate pastor of Christ's Center Church near Eugene, Oregon, and the author of Aching Joy: Following God Through the Land of Unanswered Prayer. Jason has written extensively on the subject of the Christian faith and autism, special needs families, and his own spiritual journey toward hope for his own nonspeaking autistic son. His writing has appeared in Christianity Today, Focus on the Family, and Fathom. He and his wife have five children.

In life, we get plenty of practice waiting. It's amazing, with all the practice of waiting, how we never seem to get very good at it. Join us for this three part message series on how God uses the waiting season of our life to transform us and take us deeper in relationship with Him. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Episode: Use AI to Uncover What Your B2B Audience Is Really AskingHost: Donna Peterson, Owner & President, World InnovatorsLength: 25:46Episode SummaryMost brands still publish first and pray later. In this episode, Donna shows a better path: start with the exact questions your audience is already asking, then use AI to surface, validate, and organize those questions into high-performing content across podcast, blog, email, social, and newsletters.You'll learn simple, practical ways to capture questions from trade shows, sales calls, customer service, and transcripts, then turn them into long-tail, low-competition topics your team can rank for and build trust with- especially for high-consideration B2B offers like industrial equipment, executive education, and auctions. Donna walks through a lightweight workflow using ChatGPT, AnswerThePublic/AlsoAsked, SEMrush, and Fathom to: (1) mine questions, (2) check search viability, (3) outline content, and (4) repurpose it- without losing your human voice. She closes with a weekly cadence you can actually stick to: one question, one pillar, many derivatives.Key Takeaways You Can Implement Right Away:Lead with questions, not products. Your buyer journey starts in a search box- mirror their wording.Go where questions happen. Trade shows, hallway chats, sessions, sales calls, support tickets, meeting transcripts.Use AI as an assistant, not an autopilot. Let AI help mine questions, draft outlines, and keep message consistency- then add your expertise and tone.Target long-tail intent. Prioritize specific, low-volume queries you can actually rank #1 for and win qualified demand.Centralize questions. Keep a shared sheet so podcast, blog, email, and social all build on the same weekly question.Repurpose by design. One question → podcast → blog → LinkedIn posts → email → monthly recap newsletter.Align with services. Choose questions that help, and map to what you sell- value plus relevance.Keep it simple. Start with one question per week; consistency beats complexity.Episode Chapters:00:00 Why audiences respond to questions (and trust grows when you answer them)03:10 Where to find real questions: shows, sessions, coffee chats, sales & support07:05 AI toolkit: ChatGPT, AnswerThePublic/AlsoAsked, SEMrush, Fathom transcripts12:00 Turning questions into outlines, posts, emails, and a monthly recap16:15 Long-tail strategy for niche B2B topics (and avoiding broad, crowded keywords)19:20 Examples by segment: manufacturing, exec ed, industrial auctions22:10 Team workflow: shared question log, role alignment, and repurposing rhythm24:05 Don't overcomplicate: the “one question per week” modelTools Mentioned:ChatGPT (ideation, audience challenges, outline drafts)AnswerThePublic / AlsoAsked (question discovery)SEMrush (difficulty/volume checks, long-tail targets)Fathom (meeting notes + AI summaries to extract top questions)Call to Action:Want help building a “one-question” content system that consistently attracts the right leads? *** Reach out to dpeterson@worldinnovators.comif you'd like help building a marketing strategy that builds relationships and/or AI training for individuals or full teams. *** Visit www.worldinnovators.comfor more resources on building stronger marketing and leadership strategies. *** Subscribe to the B2B Marketing Excellence & AI Podcast for weekly insights into marketing, leadership, and the future of AI.

Something is happening in America right now when it comes to how people are interacting with faith, and Christianity in particular. There are revivals taking place on college campuses, in prisons, and in local communities across the country. This is what we have prayed for and it's happening! Hearts are turning toward God and the Church must be ready to shepherd them. We are taking a month to deeply explore the vision the Lord has given for our church and city. Join us as we seek to REVIV(ALL) as a family on a mission. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Something is happening in America right now when it comes to how people are interacting with faith, and Christianity in particular. There are revivals taking place on college campuses, in prisons, and in local communities across the country. This is what we have prayed for and it's happening! Hearts are turning toward God and the Church must be ready to shepherd them. We are taking a month to deeply explore the vision the Lord has given for our church and city. Join us as we seek to REVIV(ALL) as a family on a mission. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Live from Boston on the final stop of the Advisory Amplified tour, Blake sits down with James Erving from Fathom and Chris Macksey from Prix Fixe Accounting to explore what advisory services really mean beyond bookkeeping and compliance. Chris shares how his firm requires advisory for all restaurant clients, using industry expertise and operational metrics to guide decisions on everything from menu pricing to expansion timing. The conversation covers the difference between delivering information versus being integral to decision-making, with insights on forecasting, benchmarking, and why visual KPIs help clients with low financial literacy understand their business performance.Chapters(00:22) - Welcome to the Earmark Podcast (01:15) - Prix Fixe Accounting: A Niche in Hospitality (02:25) - Advisory Services in the Restaurant Industry (06:20) - Forecasting and Budgeting for Restaurants (06:59) - Getting Started with Advisory Services (13:40) - Defining Advisory Services (17:35) - The Value of Metrics and Visuals (25:24) - Advice for Firms Starting Advisory Services (27:40) - Conclusion and Final Thoughts Sign up to get free CPE for listening to this podcasthttps://earmarkcpe.comhttps://earmark.app/Download the Earmark CPE App Apple: https://apps.apple.com/us/app/earmark-cpe/id1562599728Android: https://play.google.com/store/apps/details?id=com.earmarkcpe.appConnect with Our Guests: James ErvingLinkedIn: https://www.linkedin.com/in/jameserving/Learn more about FathomOfficial website: http://fathomhq.comChris MackseyLinkedIn: https://www.linkedin.com/in/cmacksey/Learn more about Prix Fixe AccountingOfficial website: https://prixfixe.accountants/Connect with Blake Oliver, CPALinkedIn: https://www.linkedin.com/in/blaketoliverTwitter: https://twitter.com/blaketoliver/

We are thrilled to welcome Neen James, the expert on luxury experiences, back on the show today!  Neen is currently releasing her fourth book, Exceptional Experiences. She is one of the brightest and most data-driven thinkers in the events business, and everything she does and writes about is grounded in research.   She joins us today to share her insights on luxury experiences and discuss Mark Cuban's thought-provoking notion that AI will encourage people to connect more in-person and enjoy exceptional human experiences more than ever before. Neen's Journey Neen began her career exploring how attention, focus, and productivity impact leadership and influence. Over time, her work expanded to helping leaders design exceptional experiences through intentional thoughtfulness. After years of speaking and consulting around the world, she shifted her focus to understanding what makes interactions unforgettable, drawing inspiration from luxury brands and their mastery of creating value and connection. That research now informs her mission to help organizations and individuals apply those principles to elevate everyday business and leadership. The Power of Attention in Leadership and Business Attention is the new currency of leadership. Intentional focus on people, priorities, and productivity drives engagement and results. Leaders who are fully present notice others, allowing them to build stronger connections and evoke more trust and influence.  Why Focus and Clarity Matter Neen believes that distraction is one of the biggest productivity killers in modern business. She likes to clarify her daily priorities, align her actions with her goals, and remove any unnecessary noise. Her approach to productivity is about doing what matters most rather than doing more. By setting boundaries around attention, professionals can increase both efficiency and fulfillment. The Role of Connection and Belonging People crave genuine connection, whether in business meetings or personal interactions. Neen explains that even small gestures of recognition can have a profound emotional impact. When leaders personalize communication and make individuals feel part of something meaningful, it creates loyalty and emotional investment that no financial incentive can replace. Creativity and Customization in Event Design Neen has observed a growing shift toward personalization and creativity within the meetings and events industry. Instead of over-catering or offering generic experiences, event planners are focusing on customized, high-quality touches.  Rethinking Corporate Gifting Neen challenges traditional corporate gifting practices, urging professionals to move away from branded merchandise and instead offer experiences or gifts that truly delight recipients.  Leveraging AI  Neen describes how artificial intelligence can enhance personalization and streamline business operations. She prefers using AI tools like Claude and Fathom to summarize meetings, craft custom proposals, and gather insights about clients before meetings. By combining AI's analytical capabilities with genuine empathy, professionals can deepen relationships and deliver more meaningful experiences. Systemized Thoughtfulness Neen's concept of systemized thoughtfulness involves using technology to remember and act on the small details that make people feel special. She illustrates how simple, inexpensive gestures can create lifelong loyalty. The key, she says, is using data not to automate relationships, but to enhance human connection. Integrating AI Into the Guest Experience Neen encourages organizations to leverage AI for every phase of guest engagement. Beforehand, AI can help personalize outreach; during, it can enhance service customization; afterward, it can collect insights and generate detailed ROI reports. This full-circle approach can help teams to continually refine their experiences while maintaining the warmth of a personal touch. Embracing Change and Creative Problem Solving Neen calls for boldness and experimentation in the hospitality and events industries. With rising costs and changing expectations, she urges professionals to collaborate across departments, rethink menus, and adopt sustainable, creative solutions.  Humanity as the Ultimate Luxury For Neen, luxury is not about price. It's about care, personalization, and emotional resonance. Whether it's a handwritten note, a remembered detail, or a perfectly timed mocktail, luxury lives in the moments that make guests feel seen and special. While technology can support this, it should never replace it. The goal, she insists, is to use AI to be more human, not less. Bio: Neen James is a leadership strategist, dynamic keynote speaker, and the author of Folding Time, Attention Pays, and the upcoming Exceptional Experiences. With boundless energy, quick wit, and actionable insights, she serves as a confidante to C-suite leaders, helping them elevate experiences and achieve greater focus, communication, and influence. Recently appointed to the board of the World Luxury Chamber of Commerce, James has been named one of the Top 30 Leadership Speakers by Global Gurus multiple years in a row for her work with some of the world's most prestigious brands, including Viacom, Comcast, Virtuoso Travel, Four Seasons, and the FBI. She empowers individuals to prioritize what matters most so they can create exceptional experiences that drive results and foster lasting connections. Originally from Australia, James is now living her best life in Tampa, Florida. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Neen James On her website Instagram LinkedIn

In this solo episode of the Gloria Chou PR Podcast, Gloria breaks down the three biggest myths about using AI—especially for small business owners, women of color, and entrepreneurs who don't consider themselves “techie.”After being bombarded by “AI bro-marketers” and overcomplicated advice, Gloria reveals how she uses tools like ChatGPT, Perplexity, Claude, Canva, and Fathom.ai to save 15 hours a week, triple her profits, and build a deeper connection with her audience—without losing her authentic voice.If you've ever felt overwhelmed by AI or unsure where to start, this episode is your permission slip to start using it, not overthinking it.3 AI Rules You Need to BreakForget the gatekeepers and gurus—Gloria exposes the biggest lies about AI that keep small business owners stuck:“You need to learn AI the right way before using it.” Nope. Just start asking questions conversationally. Treat AI like your intern, not your boss.“You need to buy expensive AI courses to unlock the secrets.” Wrong again. Most of the “secrets” are already free—you just need to start exploring and asking smarter questions.“You need to stay on top of every AI update.” Totally false. You don't need 10 newsletters and 5 new tools. Stick to what works and keep it simple.Gloria's Go-To AI Stack for Small Business OwnersHere's what Gloria uses every day to automate, create, and stay connected—without getting lost in tech overwhelm:ChatGPT: For brainstorming, writing pitches, and content creationPerplexity: As her new “Google” for real-time insights and trend researchCanva: For clean, shareable visualsFathom.ai: For auto-recording and transcribing meetings to train AI fasterClaude: Her personal writing and marketing CMO (replaces a $3K/month hire!)The Real ROI of Using AI AuthenticallyAI isn't replacing Gloria's human touch—it's amplifying it. By using AI to create more spaciousness and presence, Gloria connects more deeply with her audience and leads with energy, not exhaustion.She reminds listeners that knowledge isn't the most valuable asset anymore—time is.Final TakeawayYou don't need to be tech-savvy to make AI work for your business. You just need: ✅ Curiosity ✅ Simplicity ✅ The courage to start before you're readyWhen used right, AI doesn't replace your voice—it amplifies it. Let this episode show you how.

Something is happening in America right now when it comes to how people are interacting with faith, and Christianity in particular. There are revivals taking place on college campuses, in prisons, and in local communities across the country. This is what we have prayed for and it's happening! Hearts are turning toward God and the Church must be ready to shepherd them. We are taking a month to deeply explore the vision the Lord has given for our church and city. Join us as we seek to REVIV(ALL) as a family on a mission. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Jaeden interviews Richard White, founder and CEO of Fathom Video, an AI-powered app designed to enhance productivity by recording, transcribing, and highlighting meetings. Richard shares his journey of creating Fathom, the evolution of the product, and the unique features that set it apart in a crowded market. He discusses user behavior, the future of AI in meetings, and the entrepreneurial lessons learned from his previous venture, UserVoice. The conversation also touches on the challenges and opportunities in AI development, as well as exciting new features on the horizon for Fathom.Get the top 40+ AI Models for $20 at AI Box: ⁠⁠https://aibox.aiAI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustleTo recommend a guest email: guests(@)podcaststudio.comLearn about Fathom: https://www.fathom.ai/Find Richard: https://www.linkedin.com/in/rrwhiteChapters00:00 Introduction to Fathom and Richard White02:44 The Inspiration Behind Fathom05:23 Evolution of the Product08:10 Current Features and Unique Selling Points10:58 Future of Meeting Technology13:55 Addressing Concerns About AI Surveillance16:32 Lessons from UserVoice and Entrepreneurial Journey19:16 The Future of AI in Meetings21:57 Exciting New Features and Developments

What should time mean to us?Peter Sjöstedt-Hughes is a philosopher of mind who specialises in the thought of Alfred North Whitehead, Friedrich Nietzsche, and Benedict de Spinoza, and in fields pertaining to panpsychism and altered states of mind. In this talk, he combines insights from psychedelic experiences with an intriguing view put forward by Spinoza: that the mind can enter a rare state of eternity, not as a spirit enduring beyond the corpse, but as a mind collapsing into the eternal.Don't hesitate to email us at podcast@iai.tv with your thoughts or questions on the episode!To witness such debates live buy tickets for our upcoming festival: https://howthelightgetsin.org/festivals/And visit our website for many more articles, videos, and podcasts like this one: https://iai.tv/You can find everything we referenced here: https://linktr.ee/philosophyforourtimesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textTim is joined by musician and YouTuber Nancy Howie (aka Fathom) to explore “And Your Bird Can Sing.” They dive into Revolver-era innovation, Paul's shape-shifting basslines, those tightly harmonised dual guitars, lyrical interpretations (from Sinatra to Lennon–McCartney dynamics), and why this two-minute gem feels so complete.Guest linksFathom on YouTube: https://www.youtube.com/@fathommusicnzFathom on Instagram: https://www.instagram.com/fathommusicnz/ Follow My Favourite Beatles SongBluesky: https://bsky.app/profile/myfavebeatles.bsky.socialFacebook: https://www.facebook.com/MyFavouriteBeatlesSongInstagram: https://www.instagram.com/myfavouritebeatlessongX (Twitter): https://twitter.com/myfavebeatlesCreditsOriginal music by Joe Kane.Logo design by Mark Cunningham.Solstice version of And Your Bird Can Sing by Tim Tucker, Dave Little & Jenny.

Something is happening in America right now when it comes to how people are interacting with faith, and Christianity in particular. There are revivals taking place on college campuses, in prisons, and in local communities across the country. This is what we have prayed for and it's happening! Hearts are turning toward God and the Church must be ready to shepherd them. We are taking a month to deeply explore the vision the Lord has given for our church and city. Join us as we seek to REVIV(ALL) as a family on a mission. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

There is a real hunger in our church to read and understand the Bible more. What a beautiful glimpse of revival! So, we are deep diving into the letter to the Colossians and going to be bringing additional teaching moments on how to study the Bible for all that God has for us in it.  PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/

Kevin Werbach interviews Dean Ball, Senior Fellow at the Foundation for American Innovation and one of the key shapers of the Trump Administration's approach to AI policy. Ball reflects on his career path from writing and blogging to shaping federal policy, including his role as Senior Policy Advisor for AI and Emerging Technology at the White House Office of Science and Technology Policy, where he was the primary drafter of the Trump Administration's recent AI Action Plan. He explains how he has developed influence through a differentiated viewpoint: rejecting the notion that AI progress will plateau and emphasizing that transformative adoption is what will shape global competition. He critiques both the Biden administration's “AI Bill of Rights” approach, which he views as symbolic and wasteful, and the European Union's AI Act, which he argues imposes impossible compliance burdens on legacy software while failing to anticipate the generative AI revolution. By contrast, he describes the Trump administration's AI Action Plan as focused on pragmatic measures under three pillars: innovation, infrastructure, and international security. Looking forward, he stresses that U.S. competitiveness depends less on being first to frontier models than on enabling widespread deployment of AI across the economy and government. Finally, Ball frames tort liability as an inevitable and underappreciated force in AI governance, one that will challenge companies as AI systems move from providing information to taking actions on users' behalf. Dean Ball is a Senior Fellow at the Foundation for American Innovation, author of Hyperdimensional, and former Senior Policy Advisor at the White House OSTP. He has also held roles at the National Science Foundation, the Mercatus Center, and Fathom. His writing spans artificial intelligence, emerging technologies, bioengineering, infrastructure, public finance, and governance, with publications at institutions including Hoover, Carnegie, FAS, and American Compass. Transcript https://drive.google.com/file/d/1zLLOkndlN2UYuQe-9ZvZNLhiD3e2TPZS/view America's AI Action Plan Dean Ball's Hyperdimensional blog  

There is a real hunger in our church to read and understand the Bible more. What a beautiful glimpse of revival! So, we are deep diving into the letter to the Colossians and going to be bringing additional teaching moments on how to study the Bible for all that God has for us in it. PRAYERText (904) 770-3037 if you would like a member of our prayer team to pray with or for you.NEXT STEPSAre you ready to learn more about what it means to walk with Christ, get baptized, or get connected within the church body? Click here to complete our digital connect card: https://fathom.churchcenter.com/people/forms/31883GOT QUESTIONS?Learn more about Fathom Church at http://fathom.church/WE'RE HERE FOR YOU!If you are looking for more encouragement and biblical teaching throughout the week, we hope you'll follow us on YouTube, Facebook, Instagram, or download the Churchcenter app: https://churchcenter.com/setupMORE WAYS TO LISTEN:Fathom Beyond Sunday Podcast - Conversations with a biblical worldview and real life application - listen in on an engaging chat between leaders at Fathom discussing faith, life, and how we can carry the truth of the word taught on Sunday into our week Monday through Saturday.Fathom Family Podcast - Real talk on how to build a Godly marriage that is in it for the long haul while leading your kids toward their God-given potential and purpose in Christ.See all the ways to listen here: http://fathom.church/category/listen/