Podcasts about themed entertainment

In this episode, we chat with Choni Fernández, Chief Sustainability Officer and Customer at PortAventura World, the first carbon-neutral theme park in the world, and now proudly B Corp certified.Choni isn't just ticking ESG boxes, she's leading a cultural shift in how attractions operate. From zero-emissions hotels to renewable energy and deep supply chain work, PortAventura is setting the global standard.In this episode, we dive into the real work behind the headlines. How do you build a sustainability culture that actually sticks? Can you lead without a big green team? And what does digital sustainability really mean?If you're serious about sustainability, or wondering where to start, this is the conversation you need to hear.Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden, with co host Andy Povey and roving reporter Claire Furnival.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Show references:  PortAventura World website: https://www.portaventuraworld.com/nosotros/trabaja-con-nosotrosChoni Fernández on LinkedIn: https://www.linkedin.com/in/choni-fern%C3%A1ndez-veciana/Choni Fernández is Customer, Sustainability and Communications Director at PortAventura World. With a background in Economics and over a decade at BASF, she joined PortAventura in 2007, where she has led Procurement, Logistics, and Sustainability. She spearheaded the company's sustainability strategy, achieving the milestone of B Corp Certification, and now leads the newly created Customer Department to drive a more customer-centric approach. Choni also serves as Catalonia Delegate at DIRSE and is Chair of the IAAPA EMEA Sustainability Committee. Plus, live from the IAAPA Expo Europe show floor, we catch up with:Jakob Wahl, President & CEO of IAAPAhttps://iaapa.org/https://www.linkedin.com/in/jakob-wahl/Elliot Hall from Expression Capital Partners LLPhttps://expressioncapitalpartners.com/https://www.linkedin.com/in/elliot-h-1b804a6a/Matt Barton, CEO / Co-Founder CurtainUp Ltd. & President of Themed Entertainment Association TEA https://www.curtainup.livehttps://www.linkedin.com/in/matt-barton-99a8039/Melissa Oviedo, Chief Executive Officer, Themed Entertainment Association TEA https://www.teaconnect.org/https://www.linkedin.com/in/melissa-oviedo-ruminot-90a63228/Kevin Murphy, Senior VP, Kraftwerk Living Technologieshttp://www.kraftwerk.athttps://www.linkedin.com/in/kevin-murphy-854439/Jacob Thompson, CX Director, Attractions.io https://attractions.iohttps://www.linkedin.com/in/jacob-thompson-icap-151271149/ Transcriptions:  Welcome, skip the queue, to Barcelona.Paul Marden: Welcome to Skip the Queue, the podcast about the world's best attractions and the amazing people that work in them. I'm your host, Paul Marden, and along with my co-host, Andy Povey, and roving reporter Claire Furnival, we're bringing you the latest news from IAAPA Expo Europe in Barcelona.Paul Marden: You join me today tired and just a little bit emotional at the airport after an amazing week at the show.Paul Marden: In this episode, we wrap up our time at IAAPA Expo Europe with a final look back at the show floor buzz. I catch up with Jakob Wahl, Chief Executive Officer of IAAPA, to get his reflections on an unforgettable week, from standout innovations to what's next for the global attractions industry. But first, Andy sits down with Choni Fernandez, Chief Sustainability Officer at PortAventura World, to explore what it really takes to become the first carbon neutral theme park on the planet and why sustainability must be at the heart of guest experience going forward.Andy Povey: So hello, everybody. I'm joined today by Choni Fernandez from PortAventura World. Choni is responsible for sustainability and guest experience and a number of other things, I believe, Choni. Hello and welcome to Skip the Queue. Hello. Choni Fernandez: Thank you very much for your invitation. Andy Povey: So, Choni, you guys at PortAventura World are really leading the industry and probably more than just our industry. In terms of sustainability, you were the first carbon neutral theme park in the world and in '24, the first theme park company to achieve a BCorp certification. Am I right?Choni Fernandez: Yes, you're right. It was, in fact, we are VCOPS since 2022. And yes, we were operational carbon neutral because we reduced our emissions during several years. And after that, we acquired some carbon credits to compensate the result of the balancing emissions. For scope one and two. Yes. So since then we are operational carbon neutral. That is not really an official name, but it's easy to explain what we are doing. Andy Povey: Okay. So what is the official name?Choni Fernandez: The official name, in fact, now that's interesting because it's a big discussion in the European community. We chat the terms we can use or not. In the new CCRG, that is going to change. Some words like green, sustainable, are probably forbidden, words that cannot be used any longer. And you need to speak properly about the impact of your activity without using these words that can lead to a type of greenwashing. And you need to be more clear about when you say, for instance, 'carbon neutral,' you need to say, 'we have reduced emissions, we compensate.' More explanation than just using one word that can be easily misunderstood.Andy Povey: Okay, yeah, yeah. That makes a lot of sense. Just buying carbon credits. You're actually doing something positive. Taking action. Like, is it Europe's largest solar farm?Choni Fernandez: It's the largest solar farm. That was one of the biggest at the source of Europe. And for sure, I guess, is still the biggest in Spain.Andy Povey: The biggest solar farm in Spain.Choni Fernandez: Sorry, in a holiday resort, yes. There are other very big solar plants that they produce energy for third parties, but they are not linked to a tourist industry.Andy Povey: No, that makes absolute sense. So you're generating your own power.Choni Fernandez: We generate 30%. The plant is not big enough and we have some restrictions of the government. So we cannot sell the surplus of energy we produce. So we could only make the plan as big as the low on consumption we have in a period of a year.Andy Povey: That makes absolute sense.Choni Fernandez: So that means that there are several months where we produce 100% energy we need. But then, obviously, in the peak of the season, we need extra energy. We buy from the net, but we always buy green energy from the net, too. Then 100% of the energy we consume is green energy, not coming from non-renewable.Andy Povey: It all becomes much more complicated as you dive into the detail, doesn't it?Choni Fernandez: Yes, yes, yes. Everything is much more complicated. And in Europe, yes, I would say even one step more complicated than the rest of the world because of all the regulations.Andy Povey: So what was it that inspired PortAventura World and how did you persuade PortAventura World to take sustainability so seriously?Choni Fernandez Okay, the history starts really with, I would say, a huge pain point, even when they were designing the park. And it was related to water. We are established in an area where we suffer from water scarcity many periods. So for those designers, they already designed the park with sustainability in mind. So they have created a complex system to recover all water rains in a big tank that is our Mediterranean lake.Andy Povey: Yeah, yeah, yeah.Choni Fernandez: So water was a treasure since the beginning. And they have also in a private-public investment. Take all the gray waters from the park, sending it to a water treatment plant several kilometres far away from the resort, and making the pipe bring the recycled water back to the resort for gardening. So PortAventura was using recycled water since 30 years ago. And that was really the starting point of sustainability at PortAventura. So we start with all the environmental impacts that the activity was going to have. And they created the park open doors in 1995. So in 1997, just two years after that, they have created the Green Team.Choni Fernandez: It's a team from different members of different departments who takes care of the environmental impacts and how they can reduce the use of water, energy and so on. And this team is still working nowadays and takes care of more complex things, certifications, but with the same, I would say, purpose, you know, that is to reduce the environmental impact of the resort, and now we start to regenerate different areas. So it's not producing impact, it's creating positive impact through regeneration.Choni Fernandez: And that was a starting point. But I like to repeat that sustainability has not fixed rules. So that is the story of Pota Aventura, because we are what we are. We are located where we are. But for instance, in the Global Sustainability Committee of IAAPA, SCARBRED was a member of that. And SCARBRED, the sustainability, had not begun for the water scarcity. They don't have this problem.Choni Fernandez: So sustainability there was more linked to the social sustainability, how to integrate communities in the project. So it really depends, again, in that moment, the momentum, you know, that we call. Where you are, who you are, what is your future footprint of your activity in your community and in the environment.Choni Fernandez: So we start with that. And year after year, we consolidate this beginning. So any new activity of PortAventura, it doesn't matter— new hotel, new park, convention centre has always followed the same philosophy that we started in 1997.Andy Povey: Very good.Choni Fernandez: Yes, because I think that this makes the project really coherent, consistent, and resilient. So it's something that we have not done from day to night, you know. It's something that we have. It's like a dish you have cooked in a low, low temperature, you know. Andy Povey: Yeah, yeah, yeah. Slow cooker. Choni Fernandez: Slow cook. That is. Sustainable PortAventura is slow cook. But at the end, you know, the dish is very good cooked and it's good.Andy Povey: Absolutely. And then, as the person responsible for customer experience within PortAventura World, before talking to you, I wouldn't necessarily have put... sustainability and customer experience together in the same group.Choni Fernandez: You're right because, okay, that is something that has changed also through years, you know, so sustainability was linked and happened at PortAventura. It was totally linked to the environmental part. But that is only one third of what sustainability means. Sustainability is also the social impact and obviously the governance.Choni Fernandez: We call also ESG. Okay, it has some difference because it has more financial meaning. But what is clear when you talk, when we talk about sustainability, we talk about the environmental impacts and the social impacts. And the social impacts are the impacts that your activity, our activity has on people. And when we talk about people, we talk about employees, we talk about our community that's surrounding us, we talk about shareholders, we talk about suppliers, and we talk about guests or visitors. And the activity of any company should have a positive impact on these people that are affected by the activity, that they are also called stakeholders.Choni Fernandez: So, and here is the reason why we try to improve every year the guest experience in order to improve this positive impact. And at the end of the day, because we are not NGOs. We strongly believe that a positive impact on the guest experience is going to be translated in future revenues, more attendance for our parks, and makes our resort more resilient because it's more profitable in the long term.Andy Povey: So this really is a sort of a wheel or a cycle. Choni Fernandez: You are right. You are right. You are right. So we really differentiate at PortAventura. I mean, sustainability is also a new angle to see your business. There is the financial angle. And then there is the angle— how your activity affects the difference they hold up. But that is clear that both need to go together. I mean, business and sustainability. In fact... One of the reasons to become a BCorp company is to evolve our mission and vision with a purpose that integrates sustainability in the business model. So it is much easier for us to talk to employees, to talk to suppliers, to talk to guests. About what is the reason why it exists and why it's important to have sustainability included in order, again, to make our business resilient through the past of the years.Andy Povey: So we have a lot of listeners around the world. What would be your advice to someone running a venue that doesn't have the advantage of starting with sustainability right at the heart and from where they started their business? How do you make a start on this?Choni Fernandez: That is a very interesting question. And the first I think any company needs to do is really to understand the stakeholders they are affecting too. Because just with this complete transparent and dialogue with the different stakeholders, you really can understand what is the impact you are producing on them. And from this result, then you know where are your main pain points, where you need to focus first on. Obviously, there are some general rules. Your impact on the environment, as I told you before, normally a new venue has, for sure, clients, or at least customer guests, employees, probably shareholders, and then in another level, suppliers, community, etc.Choni Fernandez: So, and depends what is the situation, you need to start with that. You need to prepare a good analysis because, if not, what could happen? Imagine that you focus a lot on the environmental part and you start with that because you have seen that PortAventura has started with that.Choni Fernandez: But then that is not your problem because you are in an area where your resources are really well controlled or your resort has very good standards, very efficient, because it has done with high technology, but you have an employee problem.Choni Fernandez: You have problems perhaps to attract employees, to retain the talent, or really to make them happy working with you. Then you have to start the sustainability for not the most important topic in your company. So the most important is to understand what the stakeholders need from you and then to prepare. And it's also very interesting, I think, to start, you know, things small.Choni Fernandez: Making small projects that can be consolidated and embedded into the company. Because what is really important in a company is that each department, each area of the company, maintenance, procurement, human resources, marketing, and each of the departments really is doing the part of sustainability they need to, because it is impossible that one person on every team produces all the sustainability that the whole company needs to do.Choni Fernandez: So if sustainability is really not embedded in the activity of each Japan, it's really impossible to be a successful company in terms of sustainability. You know what I mean?Andy Povey: I know exactly what you mean. That rule is so true for so many things, isn't it? You could replace the word sustainability with guest experience or ride safety. Choni Fernandez: Yes, it's the same. Andy Povey: Any number of different things.Choni Fernandez: I always explain when people say, 'but you have done a lot, Choni.' I say, 'no, no, no, no, no.' Choni has not done a lot.Choni Fernandez: Many people are doing a lot, you know. And sustainability managers or directors normally are orchestra directors. But each one needs to play its own instrument so we have a nice music, you know. If not, it does not work at all, you know, like in orchestra. So we need the maintenance guy, really. or the energy manager to really take care of that. And human resources really to prepare inclusivity, et cetera, policies linked to employees. And marketing, doing really an ethic marketing to guests. So, and that is how everyone is really doing a part of the peak and sustainability of the company.Andy Povey: That sounds very familiar and I'm sure for our guests will ring true in many different areas. It's interesting you talk about really understanding where you are. What it is you're doing. We've done some work here in the UK on the sustainability of websites. So by not printing a park map, you obviously save resources, you save paper. But if you put that on a really inefficient webpage, then you're just consuming someone else's electricity. It doesn't make you any more sustainable.Choni Fernandez: And one thing I would like to tell you is that one of the big steps for us was when our investors make the management very clear that investors of the private funds that own PortAventura were asking for sustainable investments. So that was also a way, really, to receive more money from the investors to the owners. And that is very important because when the financial markets really recognise that sustainability is a plus for an investment, then, you know, things change. Things happen. And we had two moments in this company, in my opinion, for us, for sustainability managers, that make this big change in our mindset. Choni Fernandez: One is the world of our shareholders. And that was really a big, big step forward. Because we realised then, 'oh my God, we are sustainable. We can be sustainable. Our sustainability is a lever really to receive more funds to our business.'Choni Fernandez: And the second one was when we have two different businesses, really a B2C— final customer— and a B2E— travel agencies, companies who do their conventions in our convention, et cetera, et cetera. Once upon a time, a company came to PortAventura asking for a quotation for a big convention, European size, very big one.Choni Fernandez: And before receiving the quotation, they asked, 'Please, can you send us your sustainability report?' Because we would like to see if that's the venue where we want to go. Now, everything changed.Andy Povey: Absolutely.Choni Fernandez: Because at first time, sustainability was bringing business to the company. It was not a nice to have, something that we need to have. It was really part of the business. And that changed the history of the, I would say, the sustainability journey of this company when we have both shareholders' commitment and really request to continue on that. And on the other side, we were recognised for our sustainability activity in a business case.Andy Povey: It's very interesting when you get push or pull from both sides. Choni Fernandez: You're right. Then you realise that there is no other way to do that, you know, so you need pushing, pushing.Andy Povey: You're doing a lot of work about education, work, and working with schools, and having to engage them in your journey.Choni Fernandez: That's again the same case, you know. So in our guest segmentation, school groups are one of them. And it is a very important group for us and I guess for other operators too. As we receive many schoolers. But, you know, the teachers, not students, they thought that the trip to PortAventura was really 100% entertainment. And schools were looking for something more cultural, educational.Choni Fernandez: So then, at that moment, we prepare some workshops at the beginning of the day before the park opens. If the park opens at 10, we can deliver a sustainability workshop from 9 to 10. For instance, talking to kids about biodiversity, about waste management, how to produce green energy. So in the solar plant, we don't have only solar panels. We also have some instruments, some elements to explain children how to produce green energy with movement, with wind, with sun, with solar energy. And they can experiment with their hands. With this element, how to produce this green energy. And they understand very well because that is part of the curriculum that they have to study at school. But now they can put it in practice in a different way, in a way... that our industry delivers very well, that is entertainment, you know?Andy Povey: Yes, yeah, yeah.Choni Fernandez: And that is driving more schools to visit us. So again, there is another link with sustainability, more business, more attendance, more revenues.Andy Povey: We're back on the cycle.Choni Fernandez: Yeah, again, the cycle. We close the loop, you know.Andy Povey: Absolutely. Choni, is there something you'd like to leave as a sort of parting message or a final thought to everybody that's listening to the podcast? A single sentence about how they can emulate your success.Choni Fernandez: No, I think that, okay, sometimes in life, you know, for sustainability managers, I mean, and now in the world, perhaps you feel like Talmon, you know, coming up to the river.Andy Povey: Yeah, yeah, yeah.Choni Fernandez: In a difficult situation, but it doesn't matter. So the evidence is so strong that, if you really can close the loop, as we have been talking, if you can really demonstrate and we can close the gap. Between the sustainability impacts and the financial impacts, then sustainability is part of your business. I think that should be the goal— to really don't have sustainability as something nice to have additional to the business. Avoid that at all.Choni Fernandez: Sustainability is part of the business and makes the business more resilient and more profitable in the long term.Andy Povey: Lovely. That's a great message to leave us with. Paul Marden: Now let's hear some of the buzz from the show floor.Claire Furnival: So day three of IAAPA and I've just bumped into Matt Barton. Matt Barton: Hello. Claire Furnival: Matt, you wear many hats.Matt Barton: My day job is I'm the founder and CEO of Curtain Up. I'm also the owner of 7th Sense, a company that makes media servers and pixel management systems. But I'm also the president of the Themed Entertainment Association, better known as the TEA.Claire Furnival: Crumbs, the busy man. I hear you had a party last night. Matt Barton: We did. Yeah, we had a very successful mixer. We have a great relationship with IAAPA and we have a mixer at all of IAAPA's events around the globe. And we bring our members together, usually on the second or third night of the event.Claire Furnival: Anything announced last night at the party?Matt Barton: Yeah, so we announced our next SAIT conference, and SAIT stands for Storytelling, Architecture, Technology equals Experience. So it's a thought leadership conference where we talk about trends in the industry, best practices to follow, that kind of thing. We've just finished our SAIT Asia event just three weeks ago now, and that was in New Zealand this year. And we just last announced that we're going to be in Dubai next year. Again, building on that great relationship we have with IAAPA, we're actually doing it almost like a pre-conference event. So it's tied in with IAAPA Middle East, which is going to be in Abu Dhabi. We're going to be the week before. So people can then come to SAIT, enjoy SAIT with us, and then go straight down to Abu Dhabi for the IAAPA conference.Claire Furnival: What activities is it that the TEA do? What do you offer your members?Matt Barton: So a whole range of things. And what I'm going to do now is introduce our CEO, Melissa. Melissa Oviedo.Claire Furnival: Great to meet you, Melissa. So what is it that TEA offers its members?Melissa  Oviedo: We are really the connection community. The connection community for the design, the makers, the builders, the creators. Everybody who delivers world-class experiences around the world, that's really who we are and what we represent. That can be from theme parks to museums to cultural to location-based entertainment. Claire Furnival: So I understand that the TEA does an annual benchmark report. Melissa  Oviedo: Yeah, we've just rebranded this. This is the TEA Theme Experience Index. This is the 19th year that we're doing this benchmark study. Yeah, it's really exciting for us. And what this is, is this is the annual attendance report that tracks attendance data from around the globe for the top theme parks, water parks, and museums globally. It really looks at trends, so we can understand where are the guests going, where are they spending their time, how are the parks, especially as they're coming new on the market, how do they influence those trends? And we're actually going to be launching this on October 22nd.Claire Furnival: So a couple of questions spring to mind on that one. So first of all, can anybody access the report?Melissa  Oviedo: Yeah, sure can. It's a completely free resource. You can go online. If you're not a member, we just ask for you to fill out a quick form so we know who's downloading the report. And you will have full access to all of the data, and we will have actual books to hand out at IAAPA in Orlando in November.Claire Furnival: The sector's very, very, very lucky to have this piece of research. So can you give us any snippets as to what we might see in the report?Melissa  Oviedo: I think you'll see that the theme parks are really consistent. The big players are still the big players with Disney and Universal really driving the... main attendance data. And then China, with Chimalong Park, really still holding rank at number one water park in the world. We're seeing the attendance coming back in a fierce way in China.Melissa  Oviedo: Outlook is positive. Overall, though, you'll be able to find in the report a lot of the trends that we're seeing. A lot of what we're not only anticipating in 2025, but in the future as well, with all of the developments that are happening. So, really exciting, this year's report. Claire Furnival: And what about 2026? What does that bring the TEA? Melissa  Oviedo: Momentum is high, right? The community continues to look at how they diversify as an organisation or as a business. Theme parks is our core, but we're so much more than just that. So I think you're going to see. More people doing really cool and immersive things in new places. I think the definition of themed entertainment gets broadened and further defined. I think that you're going to see more activity and more collaboration because collaboration is really when the magic happens. And you're going to start to see that even more robustly in 2026 and beyond. Claire Furnival: Sounds exciting. So last thought from you, Matt.Matt Barton: Yeah, I just wanted to touch on a couple of things we've got left in 2025 before we look to 2026. So I mentioned SAIT earlier. We also have our SAIT conference in North America coming up. So that's in October. at Knott's Berry Farm, and that ties in with when we're launching the Global Experience Index. And then in November, we've got our mixer, our international mixer, combined with the IAAPA conference in Orlando. And so on the Tuesday night of IAAPA, we have our international mixer at the Isle of Berk attraction at Epic Universe. We've got the whole land, we've got dinner and drinks, and it's going to be a good one, so make sure you get your tickets in.Claire Furnival: One not to miss. Well, it's fabulous to catch up with both you, Matt, and you, Melissa. So thank you very much for your time.Matt Barton: Thank you.Melissa  Oviedo:  Thank you so much, Claire.Andy Povey: So we're on day three, and I'm sitting here with Elliot Hall, who's one of the founding partners behind Expression Capital Partners. Elliot, hello. Elliot Hall: Hi, Andy. Good to see you. Andy Povey: For our listeners at home, can you just tell me what Expression Capital Partners do and treat me like an idiot because I really don't understand the world of investment banking and all that kind of stuff.Elliot Hall: Okay, so Expression Capital Partners is the advisory firm to Entertainment Investments 1LP. Which is specialising in the entertainment industry. Andy Povey: Interesting. So I understand you're doing some work with Hasbro and in particular things like Monopoly.Elliot Hall: Yes, yes, yes, absolutely. So we're looking to open monopoly-themed hotels and casinos around the world. Andy Povey: Wow. Elliot Hall: Along with many of the different types of brands, as we're rather across their 1000 plus brands. Andy Povey: I understand there's also some sporting connections. Tell us a little bit about, tell us what you can. Elliot Hall: Yeah, so what we can. We are working with some brands that have relationships and contracts for the IP for UEFA, FIFA and the FA. Yeah, so some really exciting products there and businesses. And we are in a position to be able to sign licenses and lease agreements and so on. And we're looking at bringing all of those brands together, either in the same cluster of IP attractions or within one building under one roof. Andy Povey: So, Elliot, you guys really are the people that are bringing the magic together. The IP, the operators, and then working out how someone funds it all.Elliot Hall: Yes, absolutely, yes. Andy Povey: Fantastic.Claire Furnival: So I'm here talking to Kevin Murphy from Kraftwerk Living Technologies. How are you finding the show this year and what do you see the trends for 2026 for you, Kraftwerk or also the industry?Kevin Murphy: I think in many respects, the trend at the moment is survival, which isn't being negative, but the world is a different place from how it was pre-COVID. The industry, though, is very, very alive. There's a lot happening out there. It's good to see the show for full. We actually tried to get a booth this year and couldn't. Everything had sold out. It's busy. People are wandering around with a very positive vein. But there's no doubt that there's— world tensions and there's problems with investment— and it does affect the industry and you know we're not immune from that. Kevin Murphy: But what's been good about this show is that a lot of the partners and Clients that we're working with are starting to announce their new projects. You have to bear in mind, for us, we do high technology behind the scenes in parks and museums and science centres. We can be working on them for many, many years. So we've had projects that have been brewing and they're just starting to get announced now. So what I'm seeing is, although there's concern about the industry, there is a slightly more positive vein coming through. I think the economy is improving out there, investors are starting to come out, and you can make money out of our industry.Claire Furnival: So what in particular have you got going on in 2026? Anything you can talk about and share with us?Kevin Murphy: Well, we're very, very pleased it's been announced, so I can talk about it. Plopsaland, which is a park in Belgium, are working with Mac. And I'm delighted to see that they've just announced, earlier than we expected, we're still working behind the scenes, but they've now announced their new flying theatre. Which will be ready and prepared at the end of 2026 for the 2027 opening.Claire Furnival: Congratulations, that's really, really exciting news.Kevin Murphy: Sadly, a lot of the other projects, I still can't say too, too much, because they may not have announced.Claire Furnival: Yeah, the dreaded NDAs.Claire Furnival: Just bumped into Jacob from Attractions. io. How's the show been for you?Jacob   Thompson: Great. This is my second time at IAAPA in Barcelona. It's been even better than the first time. So the weather's held out. Great conversations, great company. So overall, a success.Claire Furnival: And a little birdie has told me that you have a new feature coming out.Jacob   Thompson: That is true. So, yeah, we have launched a new product this month called GX Pulse. And the idea is it's enabling operators to make sense of all the noise of guest reviews and sentiment by breaking... reviews down from TripAdvisor, Google reviews, their own internal platforms to make sense and map that across a guest journey, specifically for attractions. So it's able to understand sentiment across things like queue management, your attractions, your food and beverage, give you scores and benchmark you against other venues. But most importantly, give you actionable insights to make improvements to the guest experience.Claire Furnival: Brilliant use of data there. Really, really, really good. So is this product now launched?Jacob  Thompson: Yes, yes it is. So we've been demoing it across some attractions at the trade show floor this week and it's had some really positive feedback. This product is completely separate from our core app platform and experience. So even if you don't have a mobile app and don't need a mobile app, this can be valuable for anybody that is looking to understand the sentiment and experience of their guests across their attractions.Claire Furnival: Fabulous. Guest will be seeing you in IAAPA Orlando.Jacob   Thompson: Yes, and I heard there's going to be a great party hosted by Skip the Queue.Claire Furnival: I'm not sure we'll be hosting a party, but we'll certainly be partying.Jacob   Thompson: Well, I'll be there to join you nonetheless.Paul Marden: So we're here for the final day of IAAPA Expo Europe. I've had a whale of a time and I'm sat here with Jakob Wahl, who amazingly, considering three days into this fantastic expo, is still looking fresh and bright. Jakob, please introduce yourself for our listeners who may not know you.Jakob  Wahl: I'm president and CEO of IAAPA, the Global Association for the Attractions Industry. I've done that now for two and a half years, but in total I've been with IAPA for, I think, nearly 15 years.Paul Marden: Wow, so man and boy almost.Jakob  Wahl: Yeah, you know, and I always say the kid in the candy store— I love doing what we do and bringing people together.Paul Marden: How could you not? So this is my first IAAPA. It has been fantastic and stood on the show floor. I think it was yesterday. I was on my own, done so many interviews. I've been bouncing around, but I just had a few minutes by myself and just stood in the middle of it all. Totally is like being a kid in a candy store, the Willy Wonka moment isn't it? Of what this place is like, because it is so fantastic.Jakob  Wahl:  It is and the most wonderful thing about it is, you know, we as an association, we create a framework, but it is actually all of you, our members, who fill it with life. Because everybody comes together. It's just a massive class reunion. People know each other. And the best thing about it is they're all willing to help and support each other. So obviously, the trade show floor is one component, but we have all those networking sessions, the education sessions, safety corners, we have places where people can exchange, depending on what they work in or where they work, and everybody comes together to share. That is so wonderful, because it's not only family-owned parks, small parks, big parks, but it's also the big private equity corporate players. They're all here to really benefit from this platform, and that fills me with pride.Paul Marden: Good. So, as the week draws to a close, what's been the real highlights for you?Jakob  Wahl: How much time do I have? First of all, the people. It's always the people. It's, you know, for me, it's my team coming together from all around the world, putting this together. And then it's... the people coming and creating those education sessions, creating those moments together, sharing their knowledge. That is just wonderful. There's not one specific moment like that, but it happens all the time. Jakob  Wahl: And then one of the highlights for me is always, always, always the opening reception. That is our Tuesday night event, which took place at Tibidabo, this classic historic amusement park on top of Barcelona. We were a little bit concerned Monday. Will it rain? Will it not rain? So we had to rent tents to make sure that everybody will stay dry. And what happens if you're intense? Obviously, it doesn't rain. Jakob  Wahl: There was an expensive insurance, but it turned out to be exactly that evening. And we have been to Barcelona three times now. We have been to the Tibidabo three times and I think I can be pretty sure that when we go back to Barcelona in three years, we will also go again to Tibidabo because, you know, it's just this evening filled with magic and good people.Paul Marden: Excellent. You've had some time wandering the show floors, I'm sure, talking to suppliers, getting a feel for what's happening in the industry. What have you heard from the show floor that you think is going to influence the sector over the year ahead?Jakob  Wahl: I would have loved to ask you that question, actually. What is your impression?Paul Marden: Oh, the blending of tech with real life I find really interesting. We all want to take our kids to attractions because we want to pull them away from their screens. But there's got to be a hook, I think. And in many cases, there are rides or there are amusements of some form that is a skillful blending of that tech with an in-life, in-real-life experience that I think is the hook to get the kids in. But then we're still wrenching them away from the screens. They're doing something for real with family.Jakob  Wahl: Yeah, I think technology enhances the experience. It doesn't replace the experience. I think that is something which is very clear on the show floor, that there are different ways of how you can combine existing attractions with new technology. And we sometimes call it fusion attractions, where you bring several elements into play with each other. And I think that is very important. What we have seen also is an increase in what I would call smart technology. How can you use technology... to improve the guest flow, to make it even smoother. We all want to have a smooth process. It should be easy on the phone. All those things, besides the classic coasters and water slides and inflatables, that is, I think, some area which has really grown on our trade show floor over the past years.Paul Marden: Yeah, absolutely. If you can smooth that process from the moment that they hit the website all the way through, getting them to the experience and then back out the other side and encouraging them to want to return again is really important, isn't it?Jakob  Wahl: And the same is for operations and maintenance, the front of house for the customer, but also the back of house. And we learned some fascinating things. We talked in our leadership breakfast with the CEO of a large park group, and he said, 'There are tools that can now predict 93% of the attendance of every day.' And that is just fascinating because that helps operational planning, that helps food and beverage planning, that helps all those aspects in running a park successfully or running an attraction successfully.Paul Marden: Absolutely. So, as we come to the end of IAAPA Expo Europe, there are many US listeners, I'm sure, also quite a few Brits as well, anticipating IAAPA Expo Orlando in November. Have you got any insider tips or things that we can look forward to in Orlando? Jakob  Wahl: I can say it will be epic. There's quite a significant theme park which opened this year, Epic Universe, which is just down the road from the convention centre.Jakob  Wahl: And we actually have not only... Mark Woodbury is speaking in our keynote in our leadership breakfast. But we also have privatised the park on Thursday evening for the IAAPA Celebrates for four hours. So it is Epic Universe, just for IAAPA members, which will be amazing. I've had the luck to visit the park several times. And I can only tell you, you know, you should be there. The evening before the show opens on Monday, IAAPA has the Legends event, the honorary evening for the Hall of Fame. And this year we're actually inducting five inductees. Among them is Dolly Parton. So if you have ever wanted to meet Dolly Parton. Paul Marden: The real Dolly Parton. Wow.Jakob  Wahl: Yeah, Dolly Parton is getting into the IAAPA Hall of Fame, besides some other really fantastic candidates or inductees. And she will be there to receive that accolade. And as you said, you have many British listeners. Next year, IAAPA Expo Europe is in London.Paul Marden: Now, I'd quite like to do an edit for my family that might be listening, because that did sound quite epic. And we need to be absolutely clear that there's lots of hard work to be done in Orlando, as well as enjoying ourselves at Epic and seeing Dolly Parton.Jakob  Wahl: Yeah, I'm pretty sure we need to Skip the Queue on site for a podcast from Orlando.Paul Marden: Oh, there we go. There we go. I think we should end it there. Jakob, it has been delightful to meet you. I've really enjoyed it. I'm so grateful for being invited to come to IAAPA this year. Bring the podcast here. I've had so much fun. I've learned so much. It's been wonderful. Thank you.Jakob  Wahl: Oh, we love what you do. Thank you, you know, for making the attractions industry present in the digital space. And we are all great listeners of your podcast. So thank you for what you do for us.Paul Marden: Wow, what a week. A massive thank you to IAAPA for hosting us in Barcelona. It was an incredible few days of connection, innovation, and inspiration. We've absolutely loved being part of it. And who knows, maybe we'll see you again sooner than you think. If you liked today's episode, please like us or leave a comment on your podcast platform. It really does help people to find us. And lastly, thank you to all of the team that made these daily episodes and today's wrap-up session. A possibility without the team it could not have been possible to have done this— thank you to Emily and Sami at Plaster, Steve at Folland Co. Wenayn, Claire, and Andy back at Skip the Queue HQ. It has been a delight to be with you and I look forward to seeing you again next week. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

Flight 45: Former VP of Interactive Projects, Show Producer & Interactive Designer at Walt Disney Imagineering, Joe Garlington By 1990, it was believed that Disney park guests were tired of passive attractions and so the company brought back former EPCOT Center “Arcade of the Future” designer and the owner of LA-based Art & Technology Joe Garlington to tap into the latest computer hardware and software and transform Disney experiences into communal, personalized, and yes, interactive experiences. If you've ever immersed yourself in Stitch Encounter, Turtle Talk with Crush, Monsters Inc. Laugh Floor, Disneyquest or dozens of early interactive experiences at museums, aquariums and theme parks around the country, you've no doubt enjoyed the creative visions of Joe Garlington. Set your interactive calendar now and plan to join us as USC's Adjunct Professor and Advisor of Themed Entertainment Design climbs aboard the time machine to share his career highlights, collected wisdom, and predictions for the future of interactive technology in themed entertainment. It promises to be, well, interactive!

Welcome to an enchanting journey through the world of theme parks, as we delve into a fascinating podcast episode that explores the magic of Disney and behind-the-scenes adventures at SeaWorld Abu Dhabi. Join us as we uncover nostalgic Disney memories and the wonders of Abu Dhabi, with our delightful guest, Rob, guiding us through his […]

Casandra Matej, President & CEO of Visit Orlando, joins us in today's new episode!

THE THEME PARK DUO PODCAST: SUBSCRIBE ON iTUNES, GOOGLE PLAY, STITCHER, iHEART RADIO AND SPOTIFY! On this weeks episode, Gabe sits down with Matt Fallows of Soft Play to discuss who Soft Play is and how listeners might know them already! With over 40 years of experience and expertise, Soft Play bring to life the power of play. Learn about the creative process in creating play equipment and some unknown facts about the business on this unique episode of the show. Follow us on Social Media: @themeparkduo Follow UUOP: www.uuopodcast.com Check out our Shirts: Teepublic.com

FLIGHT 42: Veteran media, VFX, and show producer for Walt Disney Imagineering, Universal Creative, Sony, MacGillivray Freeman Films and more, Valerie Johnson-Redrow! Today's immersive attractions feature tremendous amounts of media - often presented on tremendous screens. While owners and operators often take the credit for these groundbreaking E-Ticket experiences, it's the media and show producers who make the magic happen. Plan now to join us as veteran media, VFX, and show producer Valerie Johnson-Redrow climbs aboard the time machine to share stories and wisdom accumulated during her 30-year career, including show producing the “King Kong 360-3D” and “Reign of Kong” (media only) attractions at Universal parks, producing media for Disney's Hollywood Studios, Epcot and developing concepts for Conservation Station at Disney's Animal Kingdom, producing all media for Sony's Metreon in San Francisco, as well as her work on IMAX films, Chinese flying attractions, TV shows, and her latest project, “Adventures Beneath the Seas!”

At the 2025 Themed Entertainment Awards Gala, the THEA's, the Buzz Price Life Achievement Award Recognizing a Lifetime of Distinguished Achievements was awarded to Rick Rothschild. Our host Jessica Gardner was granted an impromptu sit-down with this legend who helped create memorable theme park attractions like Soarin', The American Adventure, The Adventurers Club, Captain EO, Honey I Shrunk the Audience, and ExtraTERRORestrial Alien Encounter. Hear about Rothschild's storied career as a Walt Disney Imagineer and beyond.   2:30 - Meet Rick Rothschild and learn how he got his first job at Disney.   20:25 - Captain EO   26:57 - ExtraTERRORestrial Alien Encounter   37:17 - Soarin' and the FLY theatres   46:01 - Advice for working in the Themed Entertainment Industry Share your ideas and thoughts about this podcast via email: podcast@aceonline.org. Did you know anyone can join ACE? Visit ridewithace.com to learn more about the non-profit organization American Coaster Enthusiasts.   Podcast Episode Team Host: Jessica Gardner Producers: Derek Perry and Doug Perry Editors: Bob Randolph Correspondent: Gerik Gooch Production Manager: Corey Wooten

Season 8 of Experience Imagination is here, and our first episode focuses on the importance of diversity when designing successful themed experiences. Join Audrey as she leads the conversation with influential women in the themed entertainment industry and what they've learned through their careers. It's an honor to welcome special guest Jenefer Brown, EVP and Head of Global Products & Experiences at Lionsgate, whom we had the pleasure of working with when The Hunger Games was brought to life at MOTIONGATE Dubai. Also joining is our EVP of Marketing and Branding, Toni Caracciolo, who brings over 30 years of experience in the themed entertainment space.    ABOUT THIS PODCAST: "Experience Imagination" is a Themed Entertainment Podcast presented by Falcon's Creative Group, a design studio and media house that works to create immersive experiences around the world. Learn more about us at falconscreativegroup.com   FOLLOW FALCON'S ON SOCIAL: Linkedin: linkedin.com/company/falconscreativegroup/ Instagram: instagram.com/falconscg/  Facebook: facebook.com/falconscreativegroup/  X: x.com/falconscg   The views expressed by our guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.

Flight 41: Writer, creative director, past TEA president, and founding principal and chief creative officer of Thinkwell Group, Craig Hanna From Iwerks to Kevin Biles Design to Jack Morton to Universal Creative to founding Thinkwell Group, Craig Hanna's 30+ year career in the location-based entertainment industry has been a thrill ride unto itself. Plan now to join us as Craig climbs aboard the time machine to share his stories, learnings, and humor from such groundbreaking projects as Warner Bros. World Abu Dhabi, Warner Bros. Studio Tour London: The Making of Harry Potter, Ski Dubai, and Ferrari World Abu Dhabi.         **Apologies for the technical difficulties. You will notice 2 sections later in the podcast that cut out.

We're kicking off the year with theme park LEGEND Bob Ward, in an all-new episode of Experience Imagination! With an illustrious 50-year career, including co-founding Universal Creative and earning the THEA Lifetime Achievement Award, Bob has shaped some of the most iconic destinations and attractions worldwide.

We are excited to bring you another episode dedicated to answering student questions! This time, we're thrilled to feature students from Ringling College of Art & Design's Entertainment Design program. Jamie DeRuyter, the program's department head, helped us gather questions that several of our Falcon's answered. Whether you're interested in theme parks, exhibitions, or immersive experiences, the advice from our team will provide valuable insight on how to be a successful themed entertainment professional. Turn it up and give it a listen!

Doug, Brent and Robert FINALLY RETURN for 2024!! We discuss recent Theme Park Events, Halloween & Haunts, Review the Aftershock Metal Music Festival '24, and interview the Author of the NEW BOOK based on Dollywood, The Ultimate Guide to Dollywood, Erin Browne!! Make to listen to the end for LIVE AUDIO from Brent and Robert in Disneyland Paris (recorded in the Summer of 2024). Enjoy!! We're back BABY! ;) Links: Thrillrags!! The Ultimate Guide to Dollywood Cemetarium Haunted House Terror on the Creek The 17th Door

In Part II of our mini-series 'How to Shape a Legacy', we focus on legacy as it applies to businesses and brands. In this episode, Maya talks to BRC Chief Creative Officer, Christian Lachel, about the closest thing a brand can have to having a soul: a set of values, that lend to a series of decisions, actions, and events that become the lessons we impart, and hopefully, the stories that we tell when we feel like shedding light.   In part 1, Senior Writer, Rich Procter, unpacks legacy as many things: a gift, a call to action, a glimmer of hope, a path…But in the end, a great legacy teaches us that life is not about being rewarded for good behavior; it's about doing the right thing, despite one's personal gain. And all of that is possible, even for things as seemingly mechanical as corporations.   Christian is no stranger to the concept of legacy. He's worked on many corporate archive teams for brands like Ford, Coca-Cola, Caterpillar, and Johnnie Walker, helping the best of them define the best in themselves. Whether you're an iconic brand that has an archive or a brand new company that's dreaming of one, a legacy is possible! But as Christian and Maya discuss, no matter who you are, your legacy is only as good as the people responsible for passing it on.    To learn more about Christian, visit: https://bit.ly/3HAMyfE   To learn more about BRC: www.brcweb.com   Special thanks to the sponsors of this miniseries, The World Experience Organization, a global institution dedicated to promoting the experience economy, improving the quality of experiences, and enhancing the opportunities for experiential creators worldwide. Learn more: www.worldxo.org

Passenger 37: Disney Legend, Academy Award and Golden Globe-nominated producer, director, writer, painter — and drummer — who produced two of the world's most popular animated films: Disney's “Beauty & the Beast” and “The Lion King,” Don Hahn.   Don Hahn is a true renaissance man, beginning his career in music, moving into producing some of Disney's most beloved animated features, before directing live action films and documentaries, writing popular books on Disney Animation and creativity, and attempting to capture the real world through "dabs of colored mud" in his iPad paintings. From “Beauty & The Beast,” The Lion King,” “Who Framed Roger Rabbit,” and “The Hunchback of Notre Dame," to “Maleficent,” “The Haunted Mansion” and “Howard,” Don has created intellectual properties and characters that have inspired many beloved location-based entertainment projects. Plan now to join our first Oscar-nominated guest (who also holds two honorary doctorate degrees!) aboard the time machine for what promises to be an epic journey with an extraordinary talent!

This week we're deviating a bit from our usual topic rotation and focusing on the new Harry Potter worlds within Epic Universe at Universal Studios Florida! We're talking about what's been confirmed, what's rumored, the new park's interaction with the existing Wizarding World areas, and our park-related pipe dreams! Support the showSupport FFH on Patreon: patreon.com/thefoxandthefoxhoundFollow us!IG: @thefoxandthefoxhoundTikTok: @thefoxandthefoxhound

Legacy. It may seem like just a simple word, but it carries immense weight. It's the kind of term that makes you pause, take a deep breath, and ponder your lasting impact on others, your community, and the world at large. It can feel overwhelming, but don't worry—we're here to break it down!   Welcome to "How to Shape a Legacy," a new Masters of Storytelling miniseries, where we break down what legacy truly means and how you can create one that endures. In part one, Maya talks to one of BRC's very own master storytellers, Senior Writer Rich Procter. The two explore what legacy means, explore its facets, and discuss the unique role storytellers can play in crafting a legacy that matters.   To learn more about R Lee Procter's book, "Sugarball: A Novel of Negro League Baseball", visit: https://bit.ly/3Z0VCWA  To learn more about BRC: www.brcweb.com   Special thanks to the sponsors of this miniseries, The World Experience Organization, a global institution dedicated to promoting the experience economy, improving the quality of experiences, and enhancing the opportunities for experiential creators worldwide. Learn more: www.worldxo.org 

Passenger 36: Former creative director/show producer at Walt Disney Imagineering, Universal Creative, Sony Development, Knott's Berry Farm, and Hildene, who played a primary role on the creation of the Disney-MGM Studios and then oversaw the design, installation, and construction of the original Tower of Terror attraction at the park, Laine Dunham White (former Houser and Akiyama)!   Laine Dunham White has spent over three decades conceiving, designing, and producing world-class theme park attractions and compelling museum exhibits. Known to many as Laine Houser and Laine Aikyama, she is an ArtCenter grad who, since childhood, has excelled at tapping into her skills of observation, communication, composition, and storytelling to paint, draw, and bring immersive environments to life. Now in retirement on Cape Cod, we've lured Laine back into the spotlight for a ride on the time machine! Set your timepiece now to join us for an exciting journey with one of the industry's best and brightest women!

Passenger 35: Former technical director and senior show & ride executive for Walt Disney Imagineering, former president of Spectra Entertainment and Auriga Entertainment, and current president of Contour Entertainment, Chris Brown.   Chris Brown is what happens when technical prowess, extreme creativity, and business acumen all collide in a purple explosion of talent and humor! Plan now to witness the final flight of year three as this accomplished former Disney Imagineer and president of Contour Entertainment climbs aboard the time machine to share his history and wisdom acquired from such projects as Spaceship Earth and the Imagination pavilion at Epcot, Star Tours at Disneyland, the Disney-MGM Studios Theme Park, Tokyo Disneyland, Magic World (Dubai), Sony Music Box (Berlin), Doha Entertainment District, Star Trek: The Tour, Imagica Park (Mumbai), and many more!

 " I felt a childlike wonder and when feel that it connects us. And in this world, especially now, we need to be more connected." Key Moments 02:01 The Impact of Storytelling in Themed Entertainment 08:31 Building Experiences with Guest Feedback 12:52 Escapism and The Life of an Imagineer 20:19 Creating Transformative and Immersive Environments 26:39 The Essence of Shared Experiences 29:25 The Power of Storytelling and Experiential Marketing Connect with James Warda and Theron Skees Order the Book - How Does Disney Do That? Use the code DISNEYSHIPFREE James Warda Theron Skees  Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry How Does Disney Do That? It is always a pleasure meeting people that can give more insights into the secrets behind those jaw-dropping Disney experiences we all know and love. That is why I couldn't be more appreciative for the conversation with Theron Skees, a former Imagineer, and James Warda, an emotional storyteller and author. They teamed up to co-author a fascinating new book, "How Does Disney Do That," which dives deep into the stories and feelings that connect us to Disney moments.  Here are three key takeaways from our conversation that are sure to pique your interest: The Power of Emotional Connection: James and Theron emphasize the significance of the emotional ties that guests form with Disney attractions. Understanding these feelings helps make their designs even more impactful. Storytelling as a Tool for Connection: The book is structured as a conversation, featuring stories from fans, designers, and cast members. This not only validates the reader's own experience but also invites them into a larger community of shared emotional journeys. The Role of Feedback and Collaboration: Theron discusses how vital it is for Imagineers to listen to guest feedback and collaborate closely with Disney leadership to create memorable experiences. This principle can be applied to any business that aims to truly understand and meet its customers' needs. This is such a wonderful conversation about storytelling, connection, and making guests feel truly special. Take a listen to episode 320, "How Does Disney Do That?", if you are ready to be transported to the magic of Disney. Make sure  to use the code DISNEYSHIPFREE when you check out after ordering the book at the following link: https://rivershorepress.com/store/how-does-disney-do-that . Along with the book, you'll get a free bookmark.

THE THEME PARK DUO PODCAST: SUBSCRIBE ON iTUNES, GOOGLE PLAY, STITCHER, iHEART RADIO AND SPOTIFY! On this weeks episode, Gabe and Nikki talk about their experiences at Meow Wolf in Santa Fe, New Mexico! This bizarre, beautiful, and unique experience is unlike anything we've ever experienced. Find out all the details of this experience and everything Meow Wolf has to offer!      Follow us on Social Media: @themeparkduo Follow UUOP: www.uuopodcast.com                                       Check out our Shirts: Teepublic.com/themeparkduo

Passenger 34: Former Disney Imagineer & creative exec at Universal, Sony, SpectraFX & Contour involved in such classic projects as EPCOT Center, Catastrophe Canyon/Disney-MGM Studios, Blizzard Beach, Poseidon's Fury/UIOA, & The Beatles' Yellow Submarine simulator, Richard Vaughn.   Richard Vaughn is an artist, a designer, and an articulate creative leader who has been involved in some of the most exciting immersive entertainment projects around the world. He has lead teams and overseen projects for big owner/operators like Disney, Universal, and Sony, as well as two start-ups, SpectraFX and Contour Entertainment. Richard has brought his clever and intellectual artistic abilities to EPCOT Center, the Disney-MGM Studios Theme Park, Universal's Islands of Adventure, Sony's Metreon and its German sister in Potsdamer-Platz, Berlin. He developed a longstanding relationship with Apple Corps that lead to a number of Beatles-themed projects. And he lead his father's band, The Billy Vaughn Orchestra, on multiple tours of Japan. Set your clocks now to travel back in time with one of our industry's most talented designers!

Join Nick Hutson and special guest Adam for an adrenaline-pumping episode of ERT as they dive into the excitement of Hyperia's grand opening day at Thorpe Park! In this episode, the duo shares firsthand experiences, breaking down every twist, turn, and drop of this highly anticipated roller coaster. But the thrill doesn't stop there. Nick and Adam also take a deep dive into Europa Park's Voltron, comparing its unique elements and overall ride experience with Hyperia. From innovative ride technology to theming and guest reactions, they leave no stone unturned in this roller coaster showdown.

Nick sits down with Robert to review Hyperia - the new record breaking rollercoaster at Thorpe Park and Robert discusses his first time EVER at Disneyland Paris.  You'll also hear a short interview with Scott O'Neil - the new CEO of Merlin Entertainment.   

In this episode of Synergy Loves Company, host Eric jumps into the connections between Disney and Las Vegas. From exploring the Disney-like spaces in Las Vegas to examining the influence of Disney on the city's resorts and attractions, Eric uncovers the surprising ties between the two entertainment giants. He discusses the Disney connections in various Las Vegas resorts, the intertwining of MGM and Disney history, and the impact of Disney personnel, including Kenny Ortega and Michael Curry, on major Las Vegas attractions. Look out for his recommendation for the newest Themed Entertainment space setting the bar for the future. Join Eric as he unravels the fascinating links between Disney and Las Vegas! Thanks for listening to Synergy Loves Company: How Disney Connects to Everything. https://www.synergylovescompany.com Donate to the show: https://ko-fi.com/synergylovescompany Youtube: https://www.youtube.com/@synergylovescompany Twitter: https://twitter.com/EricHSynergy Facebook: https://www.facebook.com/synergylovescompany Instagram and Threads :https://www.instagram.com/synergylovescompany/ “Episode Music Music courtesy of Melodie Music melod.ie”Read transcript

Passenger 33: Former creative leader at SeaWorld Parks & Entertainment, Herschend Family Entertainment, Paramount Parks, Carnival Cruise Lines, and Landmark Entertainment Group, Anthony Esparza! Few have so successfully established and executed the creative vision for so many owner/operators in the immersive entertainment world as Anthony Esparza. One of the industry's few Latinx executives, Anthony began his career in the model shop at Landmark Entertainment Group in 1980. He was soon elevated to oversee the company's design department before moving to Charlotte, NC to head up the theme park development division for Paramount Parks. Anthony then moved to Atlanta, GA to do the same for Herschend Family Entertainment before relocating to Orlando, FL to modernize the SeaWorld and Busch Gardens parks. As if that wasn't enough, he then helped to bring the first roller coaster to the high seas for Carnival Cruise Lines! Plan now to join us as Anthony climbs aboard the time machine for a journey back to all of these iconic roles, stories of the hundreds of projects he's developed, and the wisdom he's collected throughout his illustrious 40+ year career.

Find out what it takes to design a revolutionary, story-driven, eco-friendly, themed entertainment experience like Qiddiya's landmark water theme park, currently under construction near Riyadh, Saudi Arabia. The water theme park will be a marquee attraction in Qiddiya City, a massive entertainment, cultural, and residential development that will also be home to the world's first Dragon Ball Theme Park. The year-round park is a real game-changer. Nothing like it has ever been attempted before. It will alter our thinking about what a water park, or a theme park, for that matter, should look and feel like.   ABOUT THIS PODCAST: "Experience Imagination" is a Themed Entertainment Podcast presented by Falcon's Creative Group, a design studio and media house that works to create immersive experiences around the world. Learn more about us at falconscreativegroup.com   FOLLOW FALCON'S ON SOCIAL: Twitter: twitter.com/falconscg  Facebook: www.facebook.com/falconscreativegroup/  Linkedin: https://www.linkedin.com/company/falcon's-treehouse-llc Instagram: https://www.instagram.com/falconscg/    The views expressed by our guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.

Passenger 32: The long-awaited return of the former Disney Imagineer responsible for leading the design of such beloved parks and attractions as EPCOT Center, Star Tours, Sleeping Beauty Castle and Fantasyland at Disneyland Paris, Hong Kong Disneyland, and Carsland at Disney California Adventure, Tom Morris!   Our very first time machine passenger climbs aboard again to complete the incredible journey we began back in 2021! Plan now to join us as we transport Disney icon Tom Morris back to where we left off in the 1980s and onward to the present. Along the way, Tom will share untold stories and insights into his many built and never-realized projects, including Disneyland Paris, Hong Kong Disneyland, DisneyQuest, Carsland, Radiator Springs Racers, and his upcoming book on the history of Walt Disney Imagineering and the design of Disneyland! Don't miss this epic adventure with one of Disney's most prolific (and funny) Imagineers!

Join host Nick Hutson in this exhilarating episode of Nick Hutson's ERT as he delves into the electrifying world of theme parks with none other than UK-based YouTuber and avid Theme Park Enthusiast, Mike Jeavons. In this lively conversation, Mike shares his passion for theme parks, recounting his fondest memories and the experiences that have fueled his love for these adrenaline-pumping attractions. Together, Nick and Mike explore the possibilities of a Universal Studios Great Britain, envisioning the magic and excitement it could bring to the UK. Recorded prior to the opening of Nemesis Reborn at Alton Towers, the duo also discusses the anticipation surrounding this much-awaited coaster, speculating on its potential impact on the theme park scene. But the excitement doesn't stop there! Nick and Mike also dive into the viral sensation surrounding the ill-fated Glasgow-based Willy Wonka disaster attraction, dissecting the allure and intrigue behind this unexpected phenomenon. So, buckle up and get ready for a rollercoaster ride of laughter, insights, and thrilling discussions as Nick Huton and Mike Jeavons take you on an unforgettable journey through the world of theme parks. Whether you're a seasoned enthusiast or a curious newcomer, this episode promises to leave you exhilarated and craving your next theme park adventure. Tune in now!

Welcome back to Exclusive Ride Time (ERT) with Nick Huton, where the magic continues in the second part of Nick and Hannah's unforgettable Orlando adventure! Join us as we dive deeper into the excitement and wonder of their theme park escapades and culinary delights.   In this thrilling episode, Nick and Hannah embark on a whirlwind tour through the iconic attractions of Orlando, starting with a hilarious romp through The Simpsons Land at Universal Studios. From indulging in classic treats to encountering beloved characters, their laughter-filled journey through Springfield is nothing short of memorable.   Hold on tight as they brave the heart-pounding thrills of Escape from Gringotts, where Hannah's dream comes true with a surprise encounter with her favorite person ever: the incomparable Helena Bonham Carter. With magical moments around every corner, this ride becomes an instant highlight of their trip.   But the excitement doesn't end there! Nick and Hannah take on the Velocicoaster, experiencing adrenaline-pumping speeds and exhilarating twists and turns that leave them craving more. They also explore the whimsical wonders of Universal's Great Escape and satisfy their sweet cravings at The Toothsome Chocolate Emporium, indulging in delectable desserts and unique confections.   As their adventure continues, Nick and Hannah venture into EPCOT, where they immerse themselves in the rich cultures of the World Showcase, embark on a thrilling journey with Guardians of the Galaxy, and dine at The Coral Reef, enjoying exquisite with an underwater view.   But the magic doesn't stop there! They also explore the vibrant sights and sounds of the Art Festival, marveling at stunning displays of creativity and talent. And no visit to Orlando would be complete without revisiting Disney Hollywood Studios and Magic Kingdom, where they relive cherished memories and create new ones amidst the enchanting atmosphere.   Join us for this captivating episode as Nick and Hannah share laughter, thrills, and unforgettable moments from their magical Orlando adventure.

Dive into the world of themed entertainment education on our latest #podcast episode!

Join us on this enchanting episode of where Nick takes his girlfriend Hannah on an unforgettable journey through the magical world of Orlando's Disney and Universal attractions. With Hannah experiencing America for the very first time, every moment is filled with wonder and excitement. As Nick guides Hannah through the gates of Walt Disney World, listeners are treated to the joyous reactions of someone experiencing the magic of Cinderella's Castle and thrilling rides like Space Mountain, Tron and Guardians of the Galaxy for the first time. From exploring the different themed lands to dining at Be Our Guest every moment is captured with delight. But the adventure doesn't stop there! With Universal Studios Orlando awaiting, Hannah is whisked away into the worlds of Harry Potter, Jurassic Park, and beyond. Together, Nick and Hannah brave the exhilarating rides, immerse themselves in the captivating shows, and sample the delicious cuisine offered throughout the parks. Throughout the episode, listeners are invited to share in Hannah's awe and amazement as she experiences the sights, sounds, and tastes of these iconic American destinations. From the magic of meeting beloved characters to the adrenaline rush of soaring through the skies on roller coasters, every experience is a testament to the power of friendship, love, and the universal joy found in these beloved theme parks. Tune in to this special episode of Nick's ERT as Nick and Hannah create lasting memories and embark on an adventure filled with laughter, excitement, and the magic of Orlando's most iconic attractions. Whether you're a seasoned theme park enthusiast or dreaming of your own first visit, this episode is sure to inspire and delight!

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PASSENGER 29: Former senior vice president of concept design at Walt Disney Imagineering, whose projects include Main Street USA at Disneyland Paris, Space Mountain, trackless dark rides, and consulting to Virgin Galactic, Porsche and Aston Martin, Eddie Sotto. The hair; the voice; the sweet seduction of another brilliant idea. Of course we're talking about Eddie Sotto, who got his start at Knott's Berry Farm and Landmark Entertainment Group before shaking things up at Walt Disney Imagineering with his blacklight-bathed office, vision for pushing Main Street USA in Paris from the turn-of-the-century to the 1920s, reimagining the Theme Building at LAX to Encounter Restaurant, and work on Pooh's Hunny Hunt, Mission Space, and Indiana Jones & the Temple of Doom. Join us as Eddie climbs aboard the time machine to revisit these groundbreaking projects, as well as the award-winning work he's done since 2004 at SottoStudios for the likes of Virgin Galactic, Blue Origin, Aston Martin, Porsche, and Universal Studios.

The IAAPA Expo has a reputation as "the expo of fun," with all of its thrilling rides and delicious treats to try out. This year, we interviewed several themed entertainment superstars directly on the show floor. Listen to an all-new podcast episode of #ExperienceImagination to get to know some of the industry's biggest names including Sally Dark Rides, Christie Digital, ProSlide Technology, Zamperla, Electrosonic, and Mack Rides.   ABOUT THIS PODCAST: "Experience Imagination" is a Themed Entertainment Podcast presented by Falcon's Creative Group, a design studio and media house that works to create immersive experiences around the world. Learn more about us at falconscreativegroup.com   FOLLOW FALCON'S ON SOCIAL: Twitter: twitter.com/falconscg  Facebook: www.facebook.com/falconscreativegroup/  Linkedin: https://www.linkedin.com/company/falcon's-treehouse-llc Instagram: https://www.instagram.com/falconscg/ 

*Subscribe @ iTunes* Doug, Brent and Robert remember the late great Marty Krofft, who recently passed away. Experience, influential, and relationship discussions, plus a replay of our 2008 Interview with Marty. Also some conversation on the 2023 IAAPA Expo. Enjoy! Links: Walt Disney Birthplace  MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: Doug - seasonpasspodcast@gmail.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

World of Frozen opened Nov 20th, 2023, at Hong Kong Disneyland and the 30rh Annual Thea Recipients from the Themed Entertainment Association were announced - what do these say about the trend of entertainment?

*Subscribe @ iTunes* Rick Bastrup (President of R&R Creative Amusement Designs, Inc.) joins Doug, Brent and Robert to discuss his start in the amusement industry, R&R Creative, select attractions, and his NEW BOOK from Rivershore Press, Adventures of a Theme Park Designer: My Personal Story of Creating Memorable Theme Park Rides and Attractions. Enjoy! Links: Walt Disney Birthplace  Rivershore Press Adventures of a Theme Park Designer R&R Creative Amusement Designs MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: Doug - seasonpasspodcast@gmail.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

PASSENGER 28: Walt Disney Animation director (“Oliver & Company," “The Prince & the Pauper"), Walt Disney Imagineer (“Mickey's PhilharMagic,” “Gran Fiesta Starring the Three Caballeros”), and fine artist (Panama Canal Expansion, Shanghai Disneyland, Disney Cruise Lines”), George Scribner!   Renaissance artist George Scribner lives three distinct lives: traditional animator and former Walt Disney Animation director, responsible for the classic “Oliver & Company,” Walt Disney Imagineering attraction director, whose projects include “Mickey's PhilharMagic” worldwide, the Magic Lamp Theater at Tokyo Disneyland, and “Gran Fiesta Starring the Three Caballeros” inside Epcot's Mexico Pavilion, and fine artist extraordinaire, who from 2007 to 2016 documented in breathtaking oil paintings the expansion of the Panama Canal (his place of birth), the construction of Shanghai Disneyland, and now the Disney Cruise Lines. Plan now to join us as George boards our time machine for an unforgettable journey through his fascinating career, including stops for leading the story and concept designs for Disney's “The Lion King,” and “Fantasia 2000,” and working for legendary animators Chuck Jones and Hanna-Barbera!

We discuss the article 'What haunts the haunted house industry?' and discuss solutions to staffing concerns in the themed entertainment industry: https://www.marketplace.org/2023/10/27/what-haunts-the-haunted-house-industry/

*Subscribe @ iTunes* TSPP…RETURNS…TOOOOOOO…….Knott's Scary Farm! For Haunt 50!! After a FOUR Year Hiatus, we're back in the home park for the Season Pass Podcast with our good friend Jeff Tucker (Knott's Berry Farm's Entertainment “Everything Entertainment Guy” aka: Entertainment Director/Manager/Janitor), along with Knott's Show Director, Rovin Jay, and fellow TSPP veteran/guest, Ted Dougherty (Writer/Director for Plague Productions).  It's another LOOONG KBF HAUNT devoted podcast, 2023 Edition! Happy Halloween!! Enjoy! Links: Walt Disney Birthplace  Knott's Scary Farm MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: Doug - seasonpasspodcast@gmail.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

*Subscribe @ iTunes* It's a BONUS Season Pass Podcast with our friend, the creator of the defunct Fake Theme Park, Jason Ginsburg! He returns to discuss his newest scary project…A Haunted Song! YES!! A new song for the Haunted!!! Jason Wrote and produced a new monster genre song based on the Universal Monsters called CHILDREN OF THE NIGHT! We discuss it! Join us for the FUN! Happy Halloween!! Enjoy!   Song: Children of the Night Music by Jason Ginsburg & Eduardo Garcia Rascon Vocals by Brette Alana   Jason Ginsburg - jrginsburg on Threads Eduardo Garcia Rascon -  8-Bit Studio website Brette Alana -BretteAlana on hyperfollow "Children of the Night" on Spotify More Links: iTunes Link for Children of there Night Press Release  "Children of the Night" lyrics on Genius The Dark Universe trailer that started it all © 2023 Season Pass Podcast

*Subscribe @ iTunes* The Season Pass Podcast returns to the Winchester Mystery House for the newest installment of their Halloween Event called Winchester Mystery House UNHINGED: Housewarming! Doug sits with the creative group behind Unhinged, Michael Taffe (Director of Operations for Winchester Mystery House) & Amelia Richardson (Marketing Manager for Winchester Mystery House) to discuss the Winchester house, the Unhinged: Housewarming event, the creative process for this haunted presentation, and the mysteries behind this historic tourist destination. Happy Halloween!! Enjoy! Links: Walt Disney Birthplace  Winchester Mystery House: Unhinged Housewarming MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: seasonpasspodcast@gmail.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

*Subscribe @ iTunes* The Season Pass Podcast returns with our good friend and Themed Entertainment/Show/Events Creative Guy, Kile Ozier! We discuss the current status of themed entertainment and the future of it (yes…we talk the Meta-verse). Kile is also the author of a new book called Creative Catalyst: Empowering Experience Design Teams From Ideation To Production, published by Rivershore Press and now available at your book store. Enjoy! Links: Walt Disney Birthplace  Kile Ozier's Webpage Creative Catalyst Rivershore Press MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: doug@seasonpasspodcast.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

Nick is joined by Season Pass Fan - Patrick - who's soon about to embark upon a trip to Sweden and beyond… via London. They talk about what Patrick does for Disneyworld, as well as Nick's most recent trip to Disneyland Paris.

*Subscribe @ iTunes* TSPP has released another Podcast Episode for 2023—We discuss the closure of Walt Disney World's Star Wars: Galactic Starcruiser Adventure, the unfortunate operations of Six Flags 2023, our big multiple Amusement Park Trip in July, and more...And We do this all with Disney Podcasting Legend and current Themed Entertainment Entrepreneur, Pseudonym Production's Ricky Brigante (also creator/former owner of Inside the Magic).  Enjoy! Links: Walt Disney Birthplace  Pseudonym Productions MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: doug@seasonpasspodcast.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast

*Subscribe @ iTunes* TSPP finally returns for 2023; unfortunately to discuss the loss of a legend in our industry, the Great Rolly Crump, but fortunately, to celebrate the greatness and beauty he brought to all our lives. It's a roundtable conversation on the Fantastic Crump with Doug Barnes, Brent Young (Super 78), Robert Coker (Thrillridde.com), and Ryan Harmon (Zeitgeist). Includes the Interview with Rolly Crump, Chris Crump, and Bob Gurr from the 2010 Knott's Preserved (Author: Chris Merritt) release event at Knott's Berry Farm. Enjoy! Links: Walt Disney Birthplace  MiceChat Season Pass Closing Song - Wheels by Enuff Z'nuff on iTunes Check Out The Season Pass Podcast Website at: www.seasonpasspodcast.com Follow Us On Twitter! - www.twitter.com/theseasonpass Like the TSPP Facebook page! - www.facebook.com/theseasonpass Check Out TSPP on Instagram! - www.instagram.com/theseasonpass  Contact us: doug@seasonpasspodcast.com brent@super78.com robert@robertcoker.com Thanks to each one of you for listening to the show.  Your support is extremely appreciated. © 2023 Season Pass Podcast