Podcasts about overcharging

A group home for people with disabilities located in Uruma City has been found to be operating without meeting required standards and allegedly overcharging for service benefits. The prefectural government has announced that it will revoke the facility's designation as a disability welfare service provider. According to the prefecture, from the time the facility was designated as a disability welfare service provider in August two years ago until an audit conducted in November last year, the home had delegated operations to another organization, with the official manager failing to carry out oversight duties. Furthermore, it failed to create individualized support plans for users, among other violations of operational standards. Episode Notes: ‘Okinawa Group Home for People with Disabilities Suspected of Overcharging without Meeting Standards has Designation Revoked': https://barrierfreejapan.com/2025/04/24/okinawa-group-home-for-people-with-disabilities-suspected-of-overcharging-without-meeting-standards-has-designation-revoked/

On today's episode, Luis and Camille discuss money, money trauma, and the ways in which we may have inherited or learned about relating to money.They explore:· The relationship we have with money, rather than the money itself· Not finding safety in money, and the reality of needing money· The difference between how much money we have vs. the meaning we assign it· Exploring money solutions that lie outside the binary· Attuning somatically to the present moment ("Feeling The Now") and how the practice can help us clarify our relationship with moneyThey conclude the podcast with a lightning round, answering questions that were sent in through email.You can read more about, and register for, the Money Trauma webinar here: https://www.holisticlifenavigation.com/events/money-trauma-how-your-body-relates-to-finances You can read more about, and register for, the Menla retreat here: https://www.holisticlifenavigation.com/menla-retreatIf you use the discount code HLN700 before April 15th, you can get a $700USD discount off this retreat.----You can learn more on the website: https://www.holisticlifenavigation.com/ Learn more about the self-led course here: https://www.holisticlifenavigation.com/self-led-new Join the waitlist to pre-order Luis' book here: https://www.holisticlifenavigation.com/the-book You can follow Luis on Instagram @holistic.life.navigationQuestions? You can email us at info@holisticlifenavigation.com

Auckland Airport is lowering its prices after the Commerce Commission said it was overcharging by $190 million. The Commission has today published its final report on Auckland Airport's 2022-2027 price setting event, concluding the Airport's forecast revenue is excessive and its targeted returns are unreasonably high. The Commission says businesses and consumers are the ones likely carrying much of this cost-burden. Last year Air New Zealand said the airport's charges were expected to add about $46 to the price of a domestic ticket by 2032. Last year the Commission issued a draft report suggesting prices were too high - and Auckland Airport said it would consider lowering them once the final report came through. Today, that report confirms the findings and as a result Auckland Airport said it would drop prices for the remaining two years of the price period. Commissioner Vhari McWha talks to Kathryn.

Auckland Airport is lowering its prices after the Commerce Commission said it was overcharging by $190 million

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Tim De Stasio, the owner and president of Comfort Science Solutions LLC, who has become a popular figure in the industry through his engaging critique videos. In Part 1, they discuss Tim's journey into creating content that humorously but constructively points out errors in other HVAC professionals' videos. These segments are not only entertaining but educational, as they often lead to real improvements and corrections in HVAC practices. Tim shares insights into his motivations and the unexpected rise in his social media following, reflecting on how his light-hearted commentary has made a significant impact on the industry. Tim De Stasio talks about common mistakes people make in HVAC videos and how these errors affect the industry. He explains how he creates fun and helpful videos to correct these mistakes. His videos don't just teach. They also entertain, helping HVAC workers do their jobs better. He also discusses how his content spreads awareness about the right methods and new tools, making HVAC systems last longer and work better by avoiding common problems. This episode delves into the issue of misleading or inaccurate HVAC instructional videos. Tim De Stasio discusses how his corrective videos help clarify these misunderstandings, providing HVAC technicians with accurate knowledge and techniques to highlight system performance and longevity. Expect to Learn: Importance of debunking misinformation in HVAC instructional videos for system functionality. Addressing inaccuracies in online HVAC content through Tim De Stasio's engaging videos. Enhancing HVAC system durability and efficiency with accurate educational content. Correcting common HVAC misconceptions to improve industry standards. Impact of Tim's social media on advancing HVAC practices and technologies. Episode Highlights: [00:00] – Introduction to Tim De Stasio [02:00] – Why critique videos are blowing up and how to choose subjects ethically. [04:45] – Balancing entertainment, honest critique, and industry impact in social media content. [08:43] – Tim's way of using humor to correct mistakes and inspire real improvements. [10:54] – The Shift Towards Sales-Oriented HVAC Training [13:45] – Challenges Facing Newcomers in the HVAC Sales Industry [19:09] – Training and Knowledge Gaps in HVAC Sales This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Supply House: https://www.supplyhouse.com/ Cool Air Products: https://www.coolairproducts.net/ Lambert Insurance Services: https://www.lambert-ins.com/ Follow the Guest Tim De Stasio on: LinkedIn: https://www.linkedin.com/in/tim-de-stasio-0618824a/ Facebook: https://www.facebook.com/timothy.destasio Instagram: https://www.instagram.com/timdestasiohvac/ YouTube: https://www.youtube.com/@timdestasiohvac Comfort Science LP: https://www.instagram.com/comfortsciencehvac/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

In the latest edition of Omni Talk's Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, and Ocampo Capital Chris Walton and Anne Mezzenga discuss:

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Jim Bergmann, President of measureQuick and Director of New Product Development at Redfish Instruments Inc. In Part 2, they discuss the challenges of low ambient charging, the transition from traditional methods to modern solutions like charging blankets, and why precision in refrigerant charging is essential. Jim also emphasizes the importance of automation in HVAC diagnostics, how measureQuick simplifies charging processes for both TXVs and fixed orifice systems, and why using the right tools can prevent overcharging and system inefficiencies. This in-depth discussion provides practical insights for HVAC professionals looking to improve accuracy, efficiency, and troubleshooting skills in cold weather conditions.Jim discusses the complexities of low ambient charging, why traditional methods can lead to overcharging, and how charging blankets can improve accuracy. He highlights the importance of verifying system charges, leveraging automation in diagnostics, and continuously learning to stay ahead in the industry. Plus, they explore how measureQuick's tools streamline charging for both Termostatic Expansion Valves TXVs and fixed orifice systems, reducing errors and improving overall system performance.This episode is filled with real-world HVAC insights, innovative charging techniques, and practical solutions to help technicians improve accuracy, optimize system performance, and adapt to low ambient conditions with the right tools and technology.Expect to Learn:Why ongoing education is essential for technicians to master low ambient charging.How modern HVAC tools like measureQuick simplify refrigerant charging and diagnostics.The importance of verifying system charge to prevent overcharging and inefficiencies.How traditional charging methods can lead to costly mistakes in low ambient conditions.How automation, charging blankets, and better practices improve HVAC efficiency.Episode Highlights:[00:00] – Introduction to the Second Part of the Episode with Jim Bergmann[02:17] – Understanding Refrigerant Charging Curves for Heating and Cooling in HVAC[04:04] – How measureQuick Automates Low Ambient Charging for TXVs & Fixed Orifice Systems[05:19] – Talking About Charging Blankets and its Automation in HVAC Testing[06:14] – Safe Ways to Warm Refrigerant Tanks & Why Hot Water Baths Can Be Risky[08:04] – Hydrostatic Force & Refrigerant Expansion: Understanding System Pressures[09:02] – Avoiding Dangerous Charging Mistakes & Lessons from Field Experience[11:56] – Optimizing Vacuum Pump Performance & System Charging in Cold Weather[14:01] – NAVAC & measureQuick Partner with HVAC Manufacturers to Advance AI-Driven Diagnostics[15:10] – Final Thoughts & Discussing the Integration of HVAC Tools with measureQuickThis Episode is Kindly Sponsored by:Master: https://www.master.ca/ Cintas: https://www.cintas.com/Supply House: https://www.supplyhouse.comCool Air Products: https://www.coolairproducts.netLambert Insurance Services: https://www.lambert-ins.com Follow the Guest Jim Bergmann on: LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/ measureQuick : https://www.linkedin.com/company/measurequick-application/ Redfish Instruments Inc: https://www.linkedin.com/company/redfish-instruments/ Download the measureQuick App here:https://play.google.com/store/apps/details?id=com.measurequick.hvac Follow the Host:LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook:https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/ 

Questions over the future of Wellington Water's chairman, with calls for him to go after troubling findings within the organisation. A scathing review has found poor procurement processes, potential for fraud, and a serious lack of value for money. Board chair Nick Leggett says if the region's mayors ask him to go, he will, but thinks he's taken good action on the issues. Porirua Mayor Anita Baker says he doesn't need to go. She told Andrew Dickens they're a year out from water reforms and him and Pat Dougherty are working exceptionally well together to achieve them. Baker says she doesn't see the point. LISTEN ABOVE See omnystudio.com/listener for privacy information.

In an unprecedented and coordinated attack, the airlines that use Heathrow airport – as well a prominent hotelier – are demanding lower charges and higher standards. Virgin Atlantic, British Airways' parent IAG, the Heathrow Airline Operators' Committee (AOC) and the Arora hotel group say the current way that charges are set by the Civil Aviation Authority are not fit for purpose.Heathrow says it wants a better long-term arrangement, but that expansion – in the form of a third runway – must be paid for.This podcast is free, as is Independent Travel's weekly newsletter. Sign up here to get it delivered to your inbox. Hosted on Acast. See acast.com/privacy for more information.

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Carney teases bid, Clark bows out - the race for Liberal leadership heats up GUEST: Mackenzie Gray, Ottawa correspondent with Global National Should B.C's EV sales mandates end? GUEST: Brian Kingston, President and CEO of the Canadian Vehicle Manufacturers' Association An underwater volcano off B.C's coast is primed to erupt GUEST: Bill Chadwick, Research Professor at Oregon State University's Hatfield Marine Science Center in Newport, Oregon Surrey sets record in approving new housing  GUEST: Brenda Locke, Mayor of Surrey Class action lawsuit against Costco proposed for alleged overcharging online GUEST: Eric Perrier, Partner at Perrier Attorneys Learn more about your ad choices. Visit megaphone.fm/adchoices

If you can't shake the feeling that your grocery bags feel a little lighter than usual, you might actually be onto something.  Canadians have a new step they must take before saying 'allo 'allo to Merrie Olde England. 

Guest: Mike von Massow, OAC chair in food system leadership and professor of food economics, University of Guelph

Two of the fires in Los Angeles are still zero per cent contained. Beyond the smoke and flames, there are worries about water quality, and electricity. And fighting an urban wildfire has its own challenges — including fire hydrants that aren't able to provide enough water for the scale of the destruction. Canada has offered help.And: A CBC investigation shows Loblaws and other grocery stores are selling underweighted meat — meaning it's not as heavy as they are charging for. They are including the packaging in the weight, which is not allowed.Also: Parents across Canada got a warning this week that their kids' informationwas exposed in a cyber attack. We look at the way schools across the country are vulnerable to online hacking.Plus: Norovirus on the rise in Canada and the U.S., anger over a rape case in India, newcomers looking for housing, and more.

I'm putting a meme in the show notes. It's my second meme ever, so I'm clearly on a roll. As you can see, it's a picture of two kids taking a test; and the one kid is cheating off the other kid. It's a How to Do Spread Pricing test, and the kid with carrier has his eyes all over the PBM kid's test. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. Look, this is a thing now, medical spread. And similar to how PBM spreads adds up to millions, billions of dollars, medical spread is not change in the couch cushions. Did you see the lawsuit against Cigna? Cynthia Fisher mentions it in the conversation that follows. Spoiler alert, here's the numbers: Self-insured employer paid $4 million for a claim. In this case, there's a slide on this Cynthia Fisher gave me, by the way, if you want to see all this written out. So, the employer pays $4 million. The provider was paid—drumroll, please—$876,000. I'm pausing so that sinks in: $4 million paid by the employer; $876,000 of that makes it across the trench to the provider. What happened, you may be wondering, to the $3.2 million in the middle there that the self-insured employer wrote a check to their carrier for? If I'm the employer, I think I would sort of want to know where the $3.2 million went, because … yeah. I think anyone would be hard-pressed to explain how a prudent fiduciary is managing to pay millions of dollars of its plan members' money for services that actually cost a fraction of that. And this is just one claim. But you came here for a show about transparency. Why, you may be wondering, am I talking about medical spread pricing? It's not a super far leap, so many of you are probably there already; but let me quote Chris Deacon. She wrote, “As these conglomerates expand control over healthcare delivery and administration, radical transparency is our only bulwark. Patients and employers deserve to know exactly what they're paying for, without hidden fees disguised as care costs.” I don't think anyone would say that transparency alone is sufficient to transform healthcare, but it's definitely a start for sure. So, yeah … transparency. The reason why lawsuits about overpayments, big ones—and there's a bunch of them afoot right now, not just that Cigna one—but the reason that these are going down in the first place is because hospital prices and carrier prices are now somewhat available. And we have some plan sponsors—the ones who are worried about fiduciary duty, at least—these plan sponsors are able to cobble together the math to catch a glimpse of how much money is vanishing. Dollars they and their members are paying for medical claims that never make it to the care team providing the care. And who is shocked? Are you shocked? I'm not shocked. Let me read a sentence from a carrier contract that Justin Leader sent me the other day. Section 6.3: “Claim administrator's compensation for its services under the agreement shall include the difference between the net claim payments reimbursed to the claim administrator by the employer and the net amounts paid to providers by the claim administrator.” Translation: We are allowed to add spread pricing. We are able to arbitrage. We are able to mark up (or whatever you want to call it) by any amount we want, and you, plan sponsor, just signed up to pay for it. So, that happened. Listen to episode 433 with Justin Leader, by the way. The show is called “The Mystery of the Weekly Claims Wire,” otherwise known as the Not Transparent Weekly Claims Wire. So, look … transparency: We can talk about it in terms of medical prices. We can talk about transparency in terms of contracts. And actually also in terms of quality, but we don't get into that today. Bottom line, plan sponsors need enough access to billing data and hospital prices to calculate how much the middle folks are taking in spread, which is, as aforementioned, quite a thing. For more actual data on the magnitude of spread pricing goings-on, ask Dan Ross. That's my suggestion. He's got spreadsheets he can show you of how much plan sponsors are paying and how much providers are charging and how much is going missing in the middle. For even more on this, read the recent Owens & Minor lawsuit that just got filed, which is just a case study in how hard some of these middlemen/carrier entities are working to obscure and hide what they are doing. Because, yeah, sunshine is a great disinfectant, and that's what transparency is. Sunshine. Here's another interesting link from Chris Deacon. I say all this to say, this is the kind of transparency that Cynthia Fisher and I talk about in the show today: contract transparency, bill charges transparency, and hospital or medical price transparency for plan sponsors. We do not get into today consumers or patients using price information to shop, just FYI. We also do not get into, really, price convergence, which is what happens when hospital and carrier prices become available in a market and is often brought up on or about conversations about transparency. Okay, I will say just one thing about price convergence. There was some chatter in anti-transparency press releases from parties mostly that didn't want to be transparent at all, no way no how. But there was some talk a couple of years ago that if contracted prices became transparent, the healthcare industry would raise their prices to match the highest in the market and the result would be rising healthcare prices and greater total costs. That turns out, it seems, to be false. There's a study that shows that the bottom of the market (those with the cheapest prices) do, in fact, raise their prices but not as much as the top of the market lowers theirs. So, there is actually net savings. Read about the Turquoise Health study and an article that Forrest Xiao and team posted that shows this, and it's the first study of its kind, at least that I have seen. Okay, so contract transparency, data transparency, that's what's on deck to discuss today with Cynthia Fisher, as I have mentioned several times already, who has a long history as an entrepreneur in the healthcare space. So, Cynthia Fisher gets U.S. healthcare, and she gets being a plan sponsor and a fiduciary. She is founder and chairman of PatientRightsAdvocate.org, as well as Power to the Patients. Her focus is on ensuring that all healthcare shows prices up front so that we can have accountability and integrity in billing and at any point of care. Cynthia has said early and often that transparency protects the ultimate purchasers of healthcare—meaning plan sponsors, plan members, and patients—from overcharges, spread pricing, or otherwise. Where there's mystery, there is margin, as Anthony Ciaccia has said often. Cynthia's call to action is as follows, but listen to the show to hear her say it more eloquently. C-suites, CFOs, in-house counsel use purchasing discipline that your company probably uses elsewhere in the procurement of health benefits.  Cynthia Fisher also says as part of the call to action, refuse to sign blank checks to the healthcare industry and refuse anti-audit provisions. She also has a call to action for the accounting industry to stop ignoring auditing the health plans. And this matters just given the bald-faced fact right now that overcharges are party sized. Let me wrap up with this: There's a lot of brute force tactics out there being deployed by some plan sponsors that effectively keep plan members from getting the care they need because they are functionally uninsured. I've done multiple shows on this, and I link to some of them below. I just can't help to think, some of this brute force, you know, high-deductible health plans and some pretty savage cost containment strategies, might be unnecessary if middleman excess profits were eliminated. Well, I say this with some evidence, actually. Andreas Mang (EP419) was on the pod. He talked about saving 15% or more by being smart about contracts and plan assets at the financial and purchasing level. Brian Uhlig … was talking to him the other day. He was telling me he saved $80 million just doing contracts right. Also Claire Brockbank (EP453) talks about this; Cora Opsahl (EP452), too, from 32BJ. Those are two recent shows, again, about how much money can be saved by only signing contracts that ensure transparency. Also mentioned in this episode are Patient Rights Advocate, Chris Deacon, Justin Leader, Dan Ross, Forrest Xiao, Anthony Ciaccia, Andreas Mang, Brian Uhlig, Claire Brockbank, Cora Opsahl, Mark Cuban, and Mark Cuban Cost Plus Drug Company.   You can learn more at PatientRightsAdvocate.org.    Cynthia A. Fisher is founder and chairman of PatientRightsAdvocate.org, a nonprofit organization seeking healthcare price transparency, giving power to American consumers—patients, employers, and unions—to lower their costs of care and coverage through a functional marketplace and choice. Cynthia is best known for her pioneering work as founder and CEO of ViaCord, Inc., a leading price-transparent umbilical cord blood stem cell banking company which she started in 1993. In 2000, she co-founded and was president of the cellular medicines company ViaCell, Inc., of which ViaCord became a division. ViaCell went public in 2005, was acquired by PerkinElmer, and exists today under the ViaCord brand. Cynthia also serves on the public company boards of the Boston Beer Company, Inc. and Easterly Government Properties, Inc. She serves on the Florida Council of 100 and the board of the National Park Foundation, and she previously served on the board of directors of Water.org. Cynthia holds an MBA from Harvard Business School and a bachelor's and honorary Doctorate of Science degree from Ursinus College.   09:03 What is the goal of PatientRightsAdvocate.org? 10:28 Is American competitiveness being affected by healthcare spend? 13:47 Why is transparency a root cause to healthcare costs? 15:11 What's going on across the country to empower transparency in healthcare? 19:31 “I think people are fed up.” 21:22 The Cigna lawsuit in California. 26:36 How do employers navigate contracts against anti-steering? 28:54 EP419 with Andreas Mang. 29:33 EP452 with Cora Opsahl and EP453 with Claire Brockbank. 29:45 EP433 with Justin Leader.   You can learn more at PatientRightsAdvocate.org.   Cynthia A. Fisher of @PtRightsAdvoc discusses #medicalspreadpricing and #contracttransparency on our #healthcarepodcast. #healthcare #podcast #pharma #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Stacey Richter (INBW40), Mark Cuban and Ferrin Williams (Encore! EP418), Rob Andrews (Encore! EP415), Brian Reid, Dr Beau Raymond, Brendan Keeler, Claire Brockbank, Cora Opsahl, Dan Nardi, Dr Spencer Dorn (EP451)  

VeriSign manages the registry for .com domains and sets the prices for these domains. Recent reports indicate that the company raised the annual registration fees for .com domains multiple times. Critics claim that these price increases are excessive and benefit only VeriSign. Concerns arise over the lack of competition in the domain registration market, which allows VeriSign to maintain its pricing power. The U.S. Department of Commerce reviews the agreements between VeriSign and ICANN, the organization that oversees domain names. Additionally, some stakeholders argue for regulatory actions to ensure fair pricing and competition in the domain registration industry.Learn more on this news visit us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

In a groundbreaking federal class action lawsuit, 40 of America's wealthiest colleges and universities are accused of conspiring to overcharge students with divorced or separated parents. The lawsuit claims these institutions required students to disclose the financial assets of their noncustodial parents, reducing the amount of financial aid available to them. USA TODAY Education Reporter Zachary Schermele joins The Excerpt to share how these universities got away with this alleged scheme until now. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome back to the Realfoodology podcast! In today's episode, live from Austin, I'm thrilled to have Brigham Butler, a guest I've been eager to feature since hearing him on Joe Rogan's podcast. This conversation explores the shocking world of big insurance and the insidious corruption behind healthcare in America. Brigham unveils how deductibles and copays work, revealing the ways in which consumers are often left in the dark and underserved. It's an eye-opening discussion that may be dark at times, but it equips you with the knowledge to navigate the system and avoid its traps. Tune in to discover how to protect yourself and your health in a broken system! Timestamps: 00:00:00 - Introduction   00:06:26 - Brigham on Joe Rogan   00:08:30 - Why You Can't Get Bloodwork   00:11:44 - Pharmacy Benefit Managers   00:15:11 - Co-pays and Ozempic   00:17:17 - Pharmacies and the Gag Clause   00:24:22 - Medicare and Big Insurance   00:27:44 - The Rising Cost of Insulin   00:29:34 - Compounding Pharmacies   00:32:05 - Monsanto and Bayer Pharmaceuticals   00:33:27 - Being a Pharmaceutical Rep   00:37:31 - Drug Recalls and Surgery   00:38:51 - Medical Equipment Regulation   00:45:27 - High Medical Bills   00:47:37 - Out-of-Network Billing   00:51:17 - Fluctuating Medication Prices   00:53:24 - Big Pharma Buying All Pharmacies   00:57:33 - Understanding Deductibles   01:00:59 - Brigham's Compounding Pharmacy   01:03:31 - Rise in Chronic Diseases   01:06:01 - Ways2Well   01:07:52 - Understanding True Longevity   01:14:40 - You Don't Want to End Up in a Broken System   01:18:27 - Cash Pay and Super Bills   01:22:05 - Investing in Your Health   01:24:04 - Staying Out of the Sick Care System   01:26:08 - Connecting with Ways2Well   01:28:49 - Finding the Positives!   01:31:58 - This Is a Bipartisan Issue   01:33:04 - Brigham's Health Nonnegotiable  Sponsored By:  Wellnesse Go to wellnesse.com/realfoodology Maui Nui  Go to www.MauiNuiVenison.com/REALFOODOLOGY and use code: REALFOODOLOGY for 20% off Timeline Go to timelinenutrition.com/REALFOODOLOGY and use code REALFOODOLOGY for 10% off Olive Oil Get a free $39 bottle at Getfresh324.com$1 shipping Organifi Go to www.organifi.com/realfoodology and use code REALFOODOLOGY for 20% Off and from 10/31/24 - 11/03/24 Halloween weekend, Spend $80 get free kids easy greens, Spend $100 get free crisp apple & free shipping, Spend $120 get free pumpkin spice Manukora Go to manukora.com/realfoodology for $25 off your starter kit!  Show Links:  Ways2Well - Click Here For 10% Off A Comprehensive Bloodwork Panel Bottle Of Lies (Book)  Watch Dopesick Check Out Brigham:  Instagram  Ways2Well Instagram Website - Click Here For 10% Off A Comprehensive Bloodwork Panel Check Out Courtney LEAVE US A VOICE MESSAGE Check Out My new FREE Grocery Guide! @realfoodology @realfoodologypodcast www.realfoodology.com My Immune Supplement by 2x4 Air Dr Air Purifier AquaTru Water Filter EWG Tap Water Database

What’s Trending: A Spokane cop was fired after he put a “Let’s Go Brandon” sticker on his police car. A disturbing new poll found that 17% of Americans wish Trump had been assassinated. A watchdog group has sued the Secret Service and DHS for blocking access to public records regarding the first Trump assassination attempt. Seattle’s Climate Pledge Arena was caught charging customers a hidden fee and will have to pay a fine as a result. // Big Local: Local businesses in cities like Everett and Renton have become another casualty in the Boeing strike. Parents are frustrated with a Tacoma school that they believe is keeping them in the dark about threats made to the school. // Venture Capitalist Bradley Tusk thinks that the key to increasing voter turnout is mobile voting. The Oregon DMV admitted that it accidentally registered hundreds of people who aren’t citizens to vote.

Shoot us a Text.Happy hump day! Today, we're covering how Ram is set to enter the EV truck fray, how Tesla is prepping to move inventory with a new round of incentives and how Home Depot allegedly changed prices on consumers between the aisle and the register.AnnouncementUpcoming ASOTU Edge Webinar on Wed September 25 at 2PM - Don't Miss The Signals! How Unresolved Complaints Turn Into Compliance Nightmares with the Association of Finance and Insurance Professionals and DealerResolveVincue Unleashed Sept 23-25 - ATAE Comms NovShow Notes with links:Ram is preparing to make a strong entrance into the electric vehicle (EV) market. With the 1500 REV set to arrive in 2025, followed by the range-extended 1500 Ramcharger, Ram aims to blend innovation with practicality.The 1500 REV, Ram's first fully electric pickup, offers a standard 168 kWh battery with up to 350 miles of range and an optional 229 kWh battery pack targeting 500 miles.The 1500 Ramcharger, set for 2025, is an electrified model with a range-extending 3.6L V-6 engine and a generator. The vehicle promises 663 horsepower and over 615 lb-ft of torque, with a towing capacity of 14,000 lbs.Ram is looking ahead to the future of heavy-duty pickups, with next-gen 2500 and 3500 models expected around 2030.Bob Broderdorf, former Ram global operations officer, now Jeep North America head, said, "Everybody can throw down a big range, etc. OK, do it while towing with payload. That is what we're trying to drive home.”Known for its end-of-quarter discounts, Tesla has rolled out significant financing incentives to ramp up sales and clear inventory with new offers across its lineup.Tesla is offering 0% down payment and a low 2.49% APR on Model 3 and Model Y, with rates dropping to 1.99% with a small down payment.The promotion runs until September 30, coinciding with the end-of-quarter sales push.Tesla has also reintroduced a referral program offering a $1,000 discount on new vehicles.Every Tesla model has some sort of incentive attached to it, except the CybertruckAnalysts expect these promotions to boost U.S. sales, though demand in China and Europe remains sluggish.Home Depot is settling a lawsuit for almost $2 million after being accused of overcharging customers due to "scanner violations" in California, where ​​advertised shelf prices were not the same when scanned at the register.The retailer denies wrongdoing but negotiated a settlement of $1.7 million in fines and $277,251 in restitutions.Home Depot must implement a price accuracy program to ensure shelf prices match those at the register, with a ban on increasing prices during weekends. They will also provide employee training and more internal audits.District Attorney George Gascón stated: “When companies engage in deceptive practices, they not only cheat consumers buHosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

Join XNC Podcast with Hosts @colteastwood & @Middleagegamegy with Special Guest Stuttering Craig of Sidescollers Podcast @StutteringCraig to discuss PS5 Pro Exposed! Xbox Retro Updates Tony Hawk & Starfield Games | Xbox PlayStation News Cast 166 Join the channel to early access: https://www.youtube.com/channel/UCyGYHo1qVIeGq3ZLnSDaEcg/join Merchandise: https://teespring.com/stores/colteastwood-merch Follow: https://twitter.com/Colteastwood Add me on Xbox Live: Colteastwood Patreon: https://www.patreon.com/colteastwood 0:00:00 Intro 0:05:00 Playing Astro Bot / Space Marine 2 0:10:00 Modern Gaming vs 90s 0:32:00 Nintendo Super Switch 0:40:00 Xbox Handheld Xbox Everywhere 0:50:00 Overcharging for PS5 Pro 1:00:00 PS5 Exposed 1:40:00 Video Game Crash 1:45:00 Price vs Performance PS5 Pro vs PC 1:56:00 Marathon is $40 Class Based Shooter 2:06:00 Massively Huge 2:15:00 PS5 Pro was actually for PSVR2 2:30:00 Next Games Topics Covered on the Colteastwood Channel: Microsoft Sony Xbox One Xbox One X Xbox Two Xbox Scarlett Xbox Project Scarlett Xbox 2 Next Generation Consoles Playstation PS4 PS5 Playstation 5 Exclusive Games Console Exclusives xCloud Project xCloud Xbox Game Pass Xbox Game Pass Ultimate Xbox games Playstation Games Xbox Lockhart Xbox Anaconda Danta Xbox Consoles Game Streaming Cloud Streaming Zen 2 Zen 2+ Navi GPU SSD Next Gen Consoles Xbox One S Xbox Live Xbox Live Gold Xbox Rewards Microsoft Rewards E3 E3 2019 E3 2020 X019 Xbox Leaks Rumor News Gears Halo Fable IV Forza Horizon Motorsports Halo Infinite Playstation Now PSNow Phil Spencer Xbox Game Studios Exclusives PS Now PSNow Xbox Series X Xbox Series S Playstation 5 PS5 --- Support this podcast: https://podcasters.spotify.com/pod/show/colteastwood/support

Ehizoje is joined by Loren Elle and the homie James as they discuss charging attendees of your wedding, Tyler, the Creator's comments on the current state of Hip-Hop, discuss projects from Kaytranada and Blxst, and quickly vent about Draaake?! --- Support this podcast: https://podcasters.spotify.com/pod/show/rls-podcast/support

Tim Sandefur with the Goldwater Institute. Goldwater took illegal "Prevailing Wage Ordinances" to court...and won...protecting taxpayers from overpaying from services. "Radical right-wing ultra MAGA" stuff, according to Tucson City Councilman Kevin Dahl. Martina Navratilova, standing up to protect Title IX, and women from having to compete against biological males, is called out by a male sports writer. Martina responds. Did Tucson City Councilman Kevin Dahl just call people who commit violent crime "the vulnerable"?

Cabcharge chief operating officer, Gary Becus, warns taxi drivers will find loopholes in order to get more money from passengers.See omnystudio.com/listener for privacy information.

New technology from Cabcharge will see taxi drivers unable to overcharge passengers, in a move described as "a step in the right direction".See omnystudio.com/listener for privacy information.

On this week's episode of the AJ Bell Money & Markets podcast, Danni Hewson and Charlene Young deliver a jam-packed episode for you peppered with that optimism after the FTSE 100 smashed new records and ended the month up once again while Wall Street struggled against rate cut blues. They discuss reaction to the latest Fed decision, the big consumer names like Starbucks and Yum! Brands feeling the inflation blowback, and AI-charged stocks Amazon, Alphabet and Microsoft. Dan Coatsworth has done a very timely interview with JP Morgan Claverhouse fund manager Callum Abbot on the good and the bad of the UK stock market. With mortgage approvals hitting an 18-month high last month, Danni quizzes David Hollingworth from L&C Mortgages about what he's seeing in the market.

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.    Fast forward 10 years, I do a fair amount of public speaking. I hire a PR agent and they're like, Carl, it's time for some new suits. So they're like, where'd you get those two from? They look pretty good. Great, go back to Joseph A Bank. I want you to get four this time. So I go in 10 years later. I walked in, Joseph A. Bank in Mars Town, New Jersey, and I said, I'm back.  You know, obviously, nobody knows who the hell I am. And I said, like, oh, welcome back, whoever you are. And I said, I'm the guy who came in here, bought two suits 10 years ago, and complained about it. Ha ha, nobody laughed. So I said, I'm here for four now. So there I am. I'm getting fitted for the suit. I say to the guy, I'm like if you would have told me that I was going to walk into some store and spend four grand on suits. I had told you, you were crazy. The guy looks at me and goes 4,000. You're not gonna spend 4,000 today. And I was like, oh, is it more? And they said, no, we're running a sale. You could buy one suit and you get three for free. I was like, ha! Did I pick the right day or what? Like, what is my luck here? And they're like, no, we run the sale all the time. We've been running it the whole year. You can, anytime you wanna come in. I said, really? I said, wait a minute. I said, this is the signature suit, right? He's like, yeah, I said, are they as good now as they were then? And he was like, well, of course, our quality is always, you know. And I'm like, well, wait a minute. How are you $1,000 per suit 10 years ago and you're 250 a suit today? How is that possible? So where did my head go? I'm getting a great deal today or you were overcharging me 10 years ago?  Where do you think my head went? Overcharging. If you don't raise your prices at some point, your good clients are gonna be like, hey, Paul, what's with the whole world's prices going up, but yours aren't? How long have you been scamming me?  Like and follow this podcast so you can learn more. My name is Carl Gould, and this has been your #70secondCEO.  

The Moviga crew is back with Stephen and Austin as they talk about Ubisoft's new Star Wars Game, complicated transactions and content with deluxe editions, and more! Lightning Round is brought this week by Brian!Don't forget to follow us on socials; you can find us everywhere via our link - https://lnk.bio/rXxWTime codes:1:00 - What are you Playing/Watching25:00 - Main Discussion59:00 - Lightning Round1:02:00 - Game

Overcharging and taking advantage of. --- Send in a voice message: https://podcasters.spotify.com/pod/show/renell-real-talk/message Support this podcast: https://podcasters.spotify.com/pod/show/renell-real-talk/support

Nintendo's Mario Day celebration on March 10th! Support the show on PATREON here ►► https://www.patreon.com/NontendoPodcast | New animated Mario movie, more Switch Online titles, and the latest LEGO collaboration were among the announcements!! Let's talk about it with SPAWN WAVE!

For the past year, Portland neurosurgeon Darrell Brett hasn’t been charging his patients for his services, but only as a result of disciplinary action. In an in-depth investigation conducted by the Oregon Medical Board that began in 2017, Brett was found to have grossly overcharged his patients for surgical procedures, overprescribed painkillers and referred his patients to a specimen testing company he owned. Lucas Manfield is a reporter for Willamette Week. He joins us to share more about this specific case and how it reflects failures in the system of oversight and regulation by the state medical board and other agencies.  

Ghana Msibi, CEO of WesBank, denied allegations that the bank raises black clients' interest rates to nearly double those of white clients, explaining how their vehicle finance institution works. See omnystudio.com/listener for privacy information.

Jennifer Aniston isn't taking anything for granted this holiday season. Brandon Blackstock has been ordered to return millions of dollars in overcharged commission to his ex-wife, Kelly Clarkson. Kanye West apologized to the Jewish community for his series of “unintended” antisemitic “outbursts. Donny Meacham joins Rob! Don't forget to vote in today's poll on Twitter at @naughtynicerob or in our Facebook group.See omnystudio.com/listener for privacy information.

Telstra is paying the price after being caught overcharging customers for the third time since 2020.See omnystudio.com/listener for privacy information.

Coles and Woolworths are set to front a Senate Inquiry over allegations they're overcharging their customers. The supermarkets will likely face questions over the rising cost of products and potential “price gouging”. In the deep dive, we'll explain what's led to these allegations, and how they've come after significant profits for both supermarkets.CreditsResearcher: Harry Sekulich Hosts: Zara Seidler and Sam KoslowskiProducer: Ninah Kopel Subscribe to The Daily Aus newsletterBuy our new book No Silly QuestionsSee omnystudio.com/listener for privacy information.

What's important?: In the words of LeBron James, "It's about damn time", that it is. We pay more, now, for everything and just because a community is poorer or disparaged doesn't mean it should get less quality of service in an age where being connected is more important than ever. Links: https://www.theverge.com/2023/11/15/23962881/fcc-anti-digital-discrimination-pass - - **********

Ruth is exasperated by teens setting off fireworks outside her dance school. Gabrielle was quoted €800 to replace a valve in her shower. Lucas is struggling to aqcuire permanent residency as a tattoo artist. Maria is unable to find a permanent home for their 30-year-old foster child. Daniel warns about the danger of online scammers.

Serially successful entrepreneur Mark Woodland, co-created and built the Kismet platform to provide digital tools to help NDIS participants easily link up with approved providers, hopefully reducing fraud and overcharging & improving compliance along the way. Kismet only began life as a business in August 2022, after Mark had kept the idea in his bottom drawer for 13 years, but in early 2023 it raised a whopping $4million from venture capital veterans AirTree Ventures, Daniel Petre AO and others, an enormous tick of approval for Mark Woodland, a former soldier and proud product of a single mum household.Then again, Mark had already built substantial childcare business, xplor, to streamline the admin process for parents and childcare operators alike, which he sold in 2020 to US private equity, reportedly making xplor worth $100million, and putting Mark onto the Financial Review Young Rich List. Hope you enjoy his remarkable startup journey.See omnystudio.com/listener for privacy information.

In this week's episode of Branching Out, Acorn reporter Eamon Murphy joins David Lopez to discuss a pair of recent stories he wrote. The City of Calabasas city council has been debating how to better protect its residents from smash and grabs and residential burglary, while PetSmart settled with eight counties, including Los Angeles County and Ventura County for issues related to overcharging.  Support the show

This question is undeniably the question I get asked the most in my coaching sessions:Where's the line between selling yourself short, undervaluing what you provide, and charging too much?And the answers to these questions are…There's really no right or wrong answer. Frustrating, right? There's no secret formula, or hidden pricing guide somewhere that you should be following to determine your pricing. It is constantly changing. So if you're questioning your pricing, especially if you're a newer business, the hesitation and anxiety surrounding pricing is completely normal; you're in good company.I invited my sister, and COO, Brenna back to the podcast this week, to chat more about this topic. We will chat more about the idea of creating prices, and how to measure them accurately for your personal needs of your business.  My goal with this episode is for you to get the perspective and tools you need to feel really great about what you offer to your clients and how it's priced.You'll learn:Why the  conflicting messages we get from multiple coaches make formulating a  pricing guide that much  harderHow to make sure both you and your potential client are really clear on what is being promised in your work relationshipWhy depending on what “season” you are in your business, will determine fluctuation in your pricing How to utilize multiple varied milestones to consider the flow of your pricing in your business Featured on today's episode: Work with me in 2023! CLICK HERE to learn how. Looking to be part of a community? Join my Online Business Building Women Facebook Group HERE Haven't left a review yet? All you have to do is head HERE.

Duncan Varda is a criminal defense attorney in Kentucky focused on litigating felony cases. Prior to becoming an attorney, Duncan served as a Foreign Service Officer in South America, North Africa, and the Middle East, and is a Marine Corps veteran with multiple combat deployments in Iraq and Afghanistan.Timestamps: 1:00 - What is DPA? - Kentucky Dept of Public Advocacy; 7:30 - Duncan's path: Marine Corps -> State Dept-> Pubic Defense 15:00 - What is the rule of law and how does it affect our lives? 24:00 - Overcharging & Wrongful Imprisonment 37:00 - Policing 47:00 - Qualified Immunity Kentucky Department of Public Advocacy: https://dpa.ky.gov/who-we-are/National Association of Criminal Defense Lawyers: https://www.nacdl.org/National Association for Public Defense: https://www.publicdefenders.us/Gideon's Promise: https://www.gideonspromise.org/ Hosted on Acast. See acast.com/privacy for more information.

Barbara Delaney, Director of Retail & Consumer Services with the regulator COMREG

Hey there, Michael Arias here, and on this week's Monday Morning Marketing episode, we're continuing the essential topic - patient retention. This episode is brought to you by the one and only Sandy Pardue, of Classic Practice, and our podcast Dental Drill Bits. Did you know that up to 50% of patients leave practices over the course of five years? That's a staggering number, but there are steps you can take to combat it. One of the simplest is to ask your patients how their last visit was and really listen to their answers. It's important to never give up on retaining patients, even if they've been inactive for years. With around 170,000 dentists in the US, it's crucial to stand apart by showing how much you appreciate your patients being there. Most importantly, don't forget to always keep an eye on your attrition numbers! It's hard to fix what we don't track, so these metrics are especially important for the health of your practice.Dive into my conversation with Sandy Pardue to learn more on patient retention!‍You can reach out to Sandy Pardue here:Classic Practice WebsiteDental Gumbo Facebook Group‍Other Mentions and Links:Dental Drill Bits PodcastADA - American Dental Association4 Seasons Hotels and ResortsThe Ritz-Carlton‍‍‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Our Sponsors & Their Exclusive Deals:‍Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: meetdandy.com/affiliate/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, what's up Sandy? Sandy: Michael? Hey, I, I was just, uh, looking at our reviews on iTunes. Michael: Nice. Yeah. Guys, don't forget, if you can press pause right now. Go leave us a review on iTunes. Let us know how we're. And then come back and listen in. Cuz in this episode we're gonna be talking about something super important.I'm sure you're looking at the title Why Patients Lead. Sandy: Yep, yep, yep. This is a deep topic, . Okay. This the deep topic and for the listeners, and they've heard us talk about patient retention, which is gross. You know, we've talked about that. And, and for the new listeners, I mean, they'll, you just have to know this number if you say like, okay.Like 170,000 dentists. You hear these different reports, 166,000, 170,000. But we all know, cause you've worked in these practices that get at least 10 new patients a month. Right? Some of them are getting 20, 30, 40, 50, a hundred new patients a month. So I'm gonna say we know that at least 1.6 million people are changing dentists every single month in the United States of America Now.That being said, I saw another interesting statistic then from the American Dental Association that said that 25% to 50% of patients in any given practice are lost over a five year period. Whoa. That's crazy. Okay. I believe that, actually believe that could be worse now than it than ever. Because of so much of their automation, we have less personal contact.Mm-hmm. with people now because we're all living so fast and we count on text and that kind of thing. You need those personal, the personal contact for sure. But you know, when you look at people in general, and we already know that they don't love coming to the dentist. But why do they leave? And, and here's the thing.Most practices are not tracking this, and that's scary to me. Mm-hmm. , so they don't have any idea how many people are not coming back. And then the whole recall process is terrible in most practices. So what you need to do, I like to keep an attrition monitor. An attrition monitor. Now this could be as simple as having an Excel.Where your front office, every time they learn that somebody is left the practice, they put the name in and uh, their family members and why they're leaving. If they say they changed dentists because of insurance or they changed dentists and you don't know why, or maybe they moved out of town, maybe they died.So you've got all this information, okay, about that patient, and you can start to see who's leading. And I think that's very interesting to track. But the fact is that most practices don't do that. They don't really look close into their recall process to see that, okay, maybe in the beginning of October they had 300 people that needed a cleaning.They never go back in November and pull that same report and see that they still have 180 people that are due to come. In October, they did not come in. That's a huge problem, but why? Okay, why? Why is this happening? Number one, no one's watching. Number two, no one's following up. That is huge. And number three, nobody's actually tracking it, so, Those are the things that the practices need to implement versus, here's the thing, and I was explaining this to a friend of ours yesterday who was looking for a local dentist and he's been going to somebody and he is not having a success with some work that he, major work that he was having done and this particular practice he's been going to, I see a lot of TV ads and things and I'm, so that tells me, and I happen to know they're getting about 150 new patients a month and they've been getting 150 new patients a month for 10.So where are the people going? They haven't had to hire more hygienist, right? This is telling me that people are coming in and they're not staying. So practices that are listening, you need to be paying attention to this. But one thing you can do, this'll help you get some of them back and find out while they're leaving.Now you guys, you've heard me talk a lot about the reactivation program that I, I love, and that's like sending. Postcards with return service address on there. So you get back the, to see who moved without ever having to call them. You, they call you, you get back about 20% without a phone call. It's a great project to do, but uh, you could also do a fall insurance letter.That's a great thing to do right now. These are all activities to get people, but you've gotta communicate and you've gotta find. Why they're leaving. Okay. When you do this type of activity that I'm about to describe, you'll learn a lot about your practice. So what you wanna do is. Somebody that's a good communicator in your practice.If it's been around and they know some of these patients, that's even better. You wanna get them on the phone, they start calling and you let 'em know we're updating our patient records and we notice you haven't been in for a while. And then zip it up, let them talk now. And uh, they see what they say.Well, yeah, I know I need to get in. Or they say, well, I've changed Dennis, or I'm never coming back there. And that's when you. That pointed question. If I asked you a question, how was your last visit here? And then listen and see what you can learn. See what you can learn. Now, if somebody immediately says, put me in your inactive files, okay, , and sometimes they do that and sometimes they might just hang up, but you can't be scared of them.You just keep doing, and that's where your scheduler is gonna try to discover any problems, because here's the. Patients can act crazy, but most of them are not gonna be crazy. And then sometimes when we meet these practices that are constantly firing patients, they are firing people less than, right? Well, I promise you that many people aren't crazy when you've got the practice two doors down, that never fires anybody.That tells you that the people inside the practice are the ones running them off. Does that make sense? Mm-hmm. Michael: Yeah, that does, that makes a lot of sense. And I like that. So we're asking them almost like as a post-op kind of thing, right. Once they're home or something, we ask them, how was your last visit here?Or once they're in the practice, we're like, Hey, the visit before this, how was that? Yeah. Sandy: Or, or say it like, can I ask you a question? I'll always like to say that first. Mm-hmm. and, and with a high pitch at the end. Can I ask you a question? And wait, how was your last visit here? That just opens up a conversation and that's when they come out with all kinds of things.Like they left me in that chair and nobody tam to check on me. I was so thirsty. I was . You know, people get upset about things, right? They get quoted the wrong fees, the fee changes. Nobody told them in advance. Thought they were gonna see Susan, but uh, April was the hygienist. You know, they get, there's all these reasons because people are really sensitive about their mouths.Okay. I'm just gonna tell you, people are super sensitive about their mouths. They are. And so, and people are just, they expect good customer service, especially people. West High expectations, more successful people. You know, they're used to going to the Four Seasons or the Ritz Carlton, and you want these kind of patients.You know why they have money and they have rich friends, and so you wanna cater to these people. You don't wanna make them mad, and so you've gotta make sure we talk a lot about the tone of the office. Well, you've gotta make sure that your team is supporting you and your view. And they're happy to be there and they're wearing smiles cuz all of these things contribute to patients leaving.They have a lot to do with your attrition. So you've got your team supporting you and complimenting you. A practice should be growing, not shrinking. So every year you should be growing and need, you need to hire more people. It's because you're retaining and growing these people that say they're never coming back.You need to let them know the person that's calling, well, I'm sorry. We're not gonna be seeing you here again. We sure did enjoy having you as a patient. You know, a lot of times people when they hear something like that, they may be in between of leaving the practice. Maybe they were going to leave and then they got this phone call and they heard something like, And they, they never found that other dentist, so they will go ahead and appoint.You can, you should never give up on your patients. I had somebody I saw in Dentaltown recently where he said he was gonna inactivate everybody that hadn't been in 18 months. Well, my gut got real tight. Okay. I'm just like, ugh. Because I know how hard it is to get those new patients and 18 months goes by really fast.Mm-hmm. , I went 15 months without getting my teeth cleaned. Last time I did Sandy Cardew, I did , and so it just made everything. I'm glad my dentist didn't inactivate me. That's insane. Of course, I know how to take care of my. And, you know, I have a little scaler at home, so I believe me, I'm, I'm okay. But you, you know, people leave most of the time cause of the service they received or they felt like it wasn't fair or they didn't like they were treat the way they were treated.That's what they always remember how they were treated. So that one phone call to follow up on these people that hadn't been. Instead of saying, hi, this is Sandy from Dr. Gutes, I was calling to set up an appointment. You know you're gonna be more personable with them. Letting them know, with missed seeing you, doctor asked me to call.And you do it in such a kind voice. You don't, it's not just, I'm following them, schedule an appointment to you or send a text like I got yesterday. It's time for your cleaning. I didn't even say what dental office it was from . I was like, who is. Was it from my husband or me? I didn't, you know, and then I saw the text, and by now I've gotten about 25, 30 other texts and I forgot all about it until I was just talking about it here, , Michael: until right now.I was just talking about, yeah, exactly. So then the, the three points keep, no one's watching, no one's following up, no one's tracking. No one's watching is we have to keep an attrition monitor. Right? Yeah. And that. What is that in our practice management Sandy: software or No, you need to create your own Excel document, Michael: and that is you're literally looking at who needs to be reactivated.You're following up with the Sandy: calls and stuff. The attrition monitor are the people that have left the practice. Those are the people. You're gonna only enter the people that are not coming back, so, You have pulled a report from your dental software, you see who hasn't been in for a long time. Go back three years, go back five years, you have a smaller practice, go back five years.Then what happens is as you're making these calls, then you find out someone's not coming back. They're entered on that sheet. So it could be that they moved out of town. They changed dentists. They changed dentists because of insurance. I wanna put that in a separate category. So let's see, what did I say?Change dentists, say Joseph of insurance and moved out of town and deceased. So, and then I like to send a letter to every one of them. If they're deceased, they get a sympathy, the family gets a sympathy. So some type of communication goes to them. Even if they changed Dennis, it's because of insurance. I want them to know that they're welcome to come back to the practice.And so I'm calling these people, it's like I'm, I'm calling all these people that haven't been in, and I'm not calling them for a cleaning. I'm calling them because doctor asked me to call. Cuz we miss seeing them in the practice and I'm continuing this conversation letting them know how much we've enjoyed seeing them on a regular basis.You know, ideally we're gonna reactivate them. If they say, oh, well you know what, I'm not coming back. Or, you know, my grandson is a dentist. Now, you know, or you are gonna tell you all these things. Or if you don't really know the reason why, it's okay to say, well, in order to complete our clinical records, may I ask why you wish to become inactive for the reason, and then they'll tell.And then you make sure that you put that in, in the computer file. And if it's like a, it's, it's an upset. You know, a lot of times when you're talk to these people, you realize they're upset about something, some misunderstanding or, or bad communication somewhere. You've gotta get that handled. You've gotta report it to the doctor and get it handled cuz they're gonna go around and tell everybody.Michael: Mm-hmm. . Okay. Okay. And then that's how you keep it, the monitoring, right? The attrition you have to follow up with. every Sandy: week. To me it should be going ongoing. Like every day she's making a few calls and she's putting on the list, and then doctor as or the manager says, oh, can I see our attrition list? How are we doing?Oh my goodness, look at this. We learned out of those calls that she made in a week that we lost 25 patients. It's just data. Okay? Running a business, you've gotta have data. Stats are everything. I love them. They, they give you a picture of everything going on, and so that. If you have a lot of people leaving the practice, you need to know.And if you're not keeping up with it, you don't really know it, or you just know a number and you don't know who it was. So I like to communicate to the people that leave because they do come back. I've seen that first in, and they'll come back. Michael: Gotcha. So then what do we do in this scenario when they're like, oh, you know what?Yeah, I didn't like that. Uh, I didn't like that this person did that. Or did something happen? That's why I left. I, I'm finding another person. Right. Is. Are we trying to win them back or is it more like, oh my Sandy: goodness, always, because if you don't, they're going to go talk around town for the next 10 years about you.It's always better to have friends. It's always better to have really good relationships in life. Um, you know, it's never good to have somebody that's not happy with your service. And, you know, people, like, if you think about, you know, why, like, why would I stay at my dental office? Well, you know, I kinda like 'em.I like how I feel when I go in there. Everybody's really friendly and I feel comfortable because I'd been there for a long time. And I feel like that work has lasted, that, that dental work. I mean, it, that's what people say, things like that. Right? Or, you know, they love it when they get like, oh, you know, I get my birthday cards from my dentist.He's the first one that sends me a birthday card every single month. And people like that, they like it. Or, or you can hear 'em talking like, oh, my dentist, this is, this is what my husband's friend told me yesterday. I like this, Dennis. He's got a lot of good UpToDate technology. Hmm. He said, but I, I just don't like what he's doing with my den.And I'm like, okay. So this is a guy that my husband has known for about 50 years that he worked with about 50 years ago. And every year they have a phone conversation. And that was yesterday. And I overheard some of this conversation. So he has an upper denture and he w, he was in an accident years ago and he lost some of his teeth.So he is trying to, he want some implants, he's trying to do some work with to his mouth and he doesn't like what's happening. So he calls us and starts telling us about all this You. And that's what they do. He said, you know what, one thing I do like too is they gave me his, an emergency number after I had my surgery there.And so that was the thing that impressed him. So he was impressed that the technology, he was impressed that he got that doctor said, look, if you have any problems, give me, um, you know, give me a call at this number. And so you're giving them kind of like you're impressing them and they have like a reason to, to stay.And they're, they're looking if they found your practice and they're gonna stay. If you have, number one, a good care system, number two, you are communicating with them for that recall process, right? You're reaching out, you're in the calling, you're texting, you're sending cards, whatever it is you're doing, you're not being idle.And I'm telling. The way they feel when they come in there, in that atmosphere and the technology and how easy it is to get an appointment. Those are the things that they are gonna like. Oh, and, and look, we had a friend that told us this at dinner one night. It's like every time I go to the dentist, I'm telling you, I, it's like he's mad and he's just assistant, he's like throwing the instruments down and I don't know what's going on.Look, those are the little things that make a difference in the practice. Okay? So you can't, you can't do that. You cannot do that. And, and the way the team are interacting with each other. Yeah. They also, the things that's gonna have them stay to your practice is because, you know, if you come across. That you're rushed being impatient or you know, you seem like you're mad at your employees, they're mad at them, or you're not telling them what's going on with their mouth.The last hygienist I saw was so good and she, she knew I was in the dental industry, but I think she probably does this with all the patients. So she was like telling me constantly, you know, what she was gonna be doing and um, yeah. And if they feel like. Overcharging or focusing on money, that'll be a turnoff for sure.I think that if the practice is giving them more reasons to stay, you're, they're gonna be fine. Being aware of who's coming, leaving. Okay. Who's staying? You've gotta, you gotta take care of your patients. . Michael: Yeah, I like that. Like it's, as long as we don't see it, like you said, idly by. Right. Like, give them more reasons to stay than to leave.Right. I mean, maybe mistakes will happen. The more can compensate for that, right? Yeah. Um, and then monitor them. Any final words for this Sandy: episode? The only other thing I wanna add, Michael, is I would like for everybody to start watching that attrition number and know how many patients they're retaining.That is the most important statistic that you can keep. You're always looking for new patients. Let's close the back door. Let's keep some of those patients as you currently have. Michael: Gotcha. Awesome. So guys, if you want to talk about this episode, come on the podcast or submit any questions. Then you can do so by joining the Facebook group Dental Gumbo.And at the same time, don't forget to leave us a review on iTunes. It helps us out a ton. So please go ahead and do that. And thank you guys so much for tuning in, and we'll talk to you in the next Sandy: episode. Yeah, Rebe, have fun. Reactivating those patients.‍

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Scott and the crew discuss NPD's overcharging for 5-7year juice. The discussion gets fun because some do it better than others.