Podcasts about people analytics

Last week, Microsoft announced an update to its flexible work guidelines. As Amy Coleman, Chief People Officer at Microsoft, explained: “We've looked at how our teams work best, and the data is clear: when people work together in person more often, they thrive – they are more energized, empowered, and they deliver stronger results.” As such, I'm delighted that my guest on this week's episode of the Digital HR Leaders podcast is Dawn Klinghoffer, Global Head of People Analytics at Microsoft. As she explains in our conversation, Dawn and her team conducted the analysis that informed this decision - revealing a causal link between office presence and employee thriving. In our conversation, Dawn and I discuss: What the data shows about the ideal balance between office presence and flexibility Why "moments that matter" are key to in-person collaboration and connection How Microsoft's people analytics team is evolving its composition and strategy in the age of AI The impact of deep vs. broad AI adoption on employee thriving How AI is transforming employee listening, from sentiment analysis to real-time feedback loops The creation of Microsoft's new Analytics Innovation team—and what it signals about the future of HR This episode is packed with data-backed insights, practical examples, and a forward-looking perspective on how HR can lead through complexity and change. This episode is sponsored by HiBob. HiBob is the all-in-one HCM platform built for HR leaders who need connected data, flexible workflows, and a user experience people actually want to use. Learn more by visiting hibob.com/davidgreen2025. Hosted on Acast. See acast.com/privacy for more information.

In this episode of the HR Leaders Podcast, we speak with KeyAnna Schmiedl, Chief Human Experience (People) Officer at Workhuman, about reimagining recognition in the age of AI.KeyAnna shares how Workhuman is using AI to enhance - not replace - human connection, from just-in-time recognition to personalized career support. She explains why recognition must go beyond rewards, how to build cultures where people feel truly seen, and why strategic investment in recognition is a business imperative, not a nice-to-have.

In this episode of the HR Leaders Podcast, we speak with Jon Caldwell, SVP & Chief People Officer at Valvoline Inc., about leading people strategy during rapid growth and transformation. Jon shares how Valvoline, a 160-year-old brand, has doubled its retail footprint and plans to nearly double again by 2030, all while maintaining a strong “family” culture. He explains the company's grow-from-within model where 95% of managers start as technicians, the importance of scalable HR processes, and how traditions like the “Oil Olympics” reinforce teamwork and pride. The conversation highlights how culture, leadership, and data-driven HR fuel both business growth and employee success.

In this episode of the HR Leaders Podcast, we speak with Cathy Peterman, Chief People Officer for Tech, Product & Design at Wayfair, about navigating transformation, leading through change, and preparing the workforce for the AI era. Cathy shares her unusual path from studying international conflict resolution to leading HR at global brands, and how curiosity, resilience, and embracing discomfort have fueled her career. She discusses imposter syndrome, why transferable skills matter more than titles, and how generative AI is reshaping recruitment, performance, and learning at Wayfair.

In this episode of the HR Leaders Podcast, we speak with Adam Holton, Chief People Officer at GE HealthCare, about the mindset shifts HR leaders need to harness AI, personalize learning, and lead with authenticity. Adam explains why example matters more than instruction, why democratized learning is changing leadership, and how AI can act like a “superpower” for HR teams. The conversation covers embedding AI into coaching, rethinking processes instead of just automating them, and creating sticky adoption through daily use cases.

En un contexto en el que disponemos de más información que nunca, tanto a nivel personal como organizativo, el uso efectivo de los datos se ha convertido en un reto clave. En el ámbito de la gestión de personas, el auge de iniciativas como People Analytics ha contribuido a consolidar una cultura del dato. Sin embargo, en muchos casos, las organizaciones siguen enfrentándose a una paradoja: generamos métricas, indicadores y cuadros de mando… pero no siempre los utilizamos de forma adecuada para mejorar la toma de decisiones. En este episodio del podcast El futuro del trabajo, conversamos con Fernando de la Rosa, cofundador de Foxize School y autor de varios libros sobre la toma de decisiones basada en datos, el más reciente de ellos titulado “Para qué quieres datos si después no les hace caso”. Con él reflexionamos sobre los motivos que explican esta desconexión entre la información disponible y su aplicación práctica, y exploramos qué barreras —culturales, organizativas o individuales— dificultan una verdadera gestión basada en evidencias. Una conversación para quienes buscan comprender mejor el papel de los datos en la transformación de las organizaciones.

In this episode of the HR Leaders Podcast, we speak with Wouter Durville, Co-Founder & CEO of TestGorilla, about the rise of skills-based hiring and how AI is transforming recruitment. Wouter shares his entrepreneurial journey, the inspiration behind TestGorilla, and why traditional CVs are becoming obsolete. He explains how AI-driven assessments, resume scoring, and video interviews are making hiring more fair, efficient, and predictive. The conversation also explores the future of work, shifting skill demands, and why critical thinking and human skills matter more than ever in an AI-driven economy.

How can People Analytics shift from being a cost center to being a profit center?Why is it critical for HR leaders to transform workforce insights into concrete strategic initiatives?My guest on this episode is Cole Napper, VP Research, Innovation, & Talent Insights at Lightcast and author of People Analytics: Using Data-Driven HR and Gen AI as a Business Asset”During our conversation Cole and I discuss:How generative AI is democratizing data-driven decision making in HR.Why Cole believes more People Analytics leaders could rise to the CHRO role in the next decade.Why people analytics teams need to intentionally link their work to tangible business outcomes.Why generative AI will disrupt traditional HR operating models.Why business acumen isn't just nice to have—it's the fundamental requirement for all HR professionals including people analytics. Connecting with Cole NapperConnect with Cole on LinkedInLearn more about Cole and his new book, “People Analytics: Using Data-Driven HR and Gen AI as a Business Asset”Episode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

HR Tech Consulting - People Analytics verspricht datengetriebene Entscheidungen im HR – doch warum scheitern so viele Unternehmen an ihren eigenen Daten? Genau darüber spreche ich in dieser Episode mit Dr. Claudia Salomon, CEO & Senior Partner Consulting bei HR Tech Consulting. Wir gehen der Frage nach, warum der Einstieg oft schwerfällt und welche Analytics Use Cases schon heute echten Mehrwert liefern. Außerdem diskutieren wir, wie Daten Neugier statt Überforderung auslösen und welche Rolle KI im HR künftig spielt.Werbepartner dieser Folge: :pxtra:pxtra ist die einfache und rechtssichere Lösung für individuelle Mitarbeiter-Benefits. Dank innovativer Plattform und mobiler App können Arbeitgebende die persönlichen Wünsche ihrer Mitarbeitenden erkennen, verstehen und mit den passenden Benefits darauf eingehen. Maximale Mitarbeiter-Zufriedenheit mit minimalem HR-Aufwand. Mit dem Code HRWEEKLY20 erhaltet ihr im ersten Abrechnungsjahr 20% Rabatt auf die Lizenz pro Mitarbeitenden. Vereinbart einfach eine persönliche Beratung mit :pxtra und gebt den Rabattcode im Gespräch an. Jetzt ⁠⁠⁠hier⁠⁠⁠ ausprobieren! ⁠⁠⁠⁠Werbepartner dieser Episode: Zukunft Personal EuropeSichere dir jetzt dein Freiticket für die ZPE 2025! Unter dem Motto "Time for new beginnings" gibt es vom 09.09 - 11.09 jede Menge Inspiration und Austausch zum Thema HR und Arbeit der Zukunft. Also seid mit dabei und sichert euch jetzt ⁠⁠hier⁠⁠ euer HR Weekly Freiticket.

In this episode of the HR Leaders Podcast, we speak with Vince Molinaro Ph.D., NY Times Best-Selling Author of The Leadership Contract, about redefining leadership expectations and building a community of accountable leaders. Vince shares the four terms of leadership, decision, obligation, hard work, and community, and explains how organizations can embed these principles into everyday practices. He discusses how HR leaders can align executives during strategic shifts, strengthen leadership culture, and create the conditions for extraordinary performance.

In this episode of the HR Leaders Podcast, we speak with Lucia Bucci, Divisional CHRO for Employer Services International (ESI) at ADP, about leading HR across 37 countries, embedding AI into people processes, and building future-ready teams. Lucia draws on her 25-year career across Europe and beyond to share how HR can stay relevant in an AI-driven future. She discusses automating repetitive tasks, using AI to support manager training, and upskilling HR teams to embrace technology. The conversation also dives into trust, authenticity, resilience, and why team engagement is the real driver of retention and performance.

What can your digital footprint reveal about how work really gets done? In this episode of the Digital HR Leaders podcast, David Green sits down with Brydie Lear, VP of People Analytics & Insights at Expedia Group, to explore how her team is harnessing people data at scale to understand performance, influence, and organisational effectiveness in real time. Tune in as they discuss: The key differences in how industries approach people analytics Why influence, not just insight, is the real game-changer in people analytics How Expedia uses digital signals and ONA to track how work flows The art of prioritising what really matters in a sea of data This episode, sponsored by Worklytics, is packed with lessons for anyone building, leading, or rethinking people analytics in a digital-first world. Worklytics helps leaders understand how work actually happens with data-driven insights into collaboration, productivity, and AI adoption. By analysing real work patterns - from meetings to tool usage - they empower teams to work smarter, not harder. And here's something special: Worklytics is offering Digital HR Leaders listeners a complimentary AI adoption assessment to understand how your teams are really using AI - and where untapped potential lies. But don't wait - spots are limited. Learn more at worklytics.co/ai Hosted on Acast. See acast.com/privacy for more information.

In this episode of the HR Leaders Podcast, we're joined by Vishal Thanki, Director of Talent & Culture at B&Q. Vishal shares how B&Q is intentionally building a multigenerational workforce that reflects its diverse customer base, while driving high performance across all levels.From gamified e-learning to pay parity, inclusive training programs, and real talk on what motivates Gen Z to Baby Boomers, this episode is a practical playbook for designing a workplace where five generations thrive together. If you care about performance, inclusion, and real HR impact, this one's for you.

In this episode of the HR Leaders Podcast, we speak with Will Leahy, VP of People at Greenhouse Software, about how AI is reshaping employee development and the democratization of coaching. Will shares how Greenhouse is leveraging AI tools like Kona and dynamic learning pathways to create personalized, in-the-flow training at scale while maintaining a strong remote culture. The conversation explores why the future of HR isn't just about technology, it's about using AI to amplify human connection, learning speed, and cultural cohesion in distributed teams.

In this episode of the HR Leaders Podcast, we're joined by Kyle Forrest, U.S. Future of HR Leader at Deloitte. Kyle unpacks key insights from Deloitte's 2025 Global Human Capital Trends Report, based on responses from 13,000+ professionals across 90 countries. He explains how leaders can navigate tension between human and business outcomes, why 40% of work is wasted on non-value tasks, and how organizations are rethinking the role of managers, AI, and workforce experience. If you're leading transformation or planning for the future of work, this episode is your roadmap.

In this episode of the HR Leaders Podcast, we're joined by Lauren Nunes, Chief People Officer at Twitch. Lauren breaks down how Twitch is intentionally building a mission-driven culture while supporting employees and streamers alike. From Amazon-powered AI tools to flash mentoring programs and creator-employee connections, Lauren shares how Twitch is shaping the future of work with empathy, innovation, and purpose. This episode is a masterclass on blending community, business impact, and scalable support at one of the world's most iconic platforms.

In this episode of the HR Leaders Podcast, we're joined by Seán Delea, Senior Manager of Talent Acquisition at Greenhouse Software. Sean breaks down how Greenhouse is rethinking the recruiting experience with the help of AI, without losing the human touch. From AI-generated scorecards to candidate personalization via “My Greenhouse,” Sean explains how recruiters can manage a 121% spike in applications without being overwhelmed. He also shares his own journey from Cork to leading Greenhouse's global recruiting, and what makes their ATS stand out in a crowded space.

In this episode of the HR Leaders Podcast, we sit down with Jamie Durling, Vice President Human Resources, Americas & South Africa at DOLCE&GABBANA, to unpack how HR leaders can drive real business impact by aligning people strategy with profit strategy.Jamie walks us through his journey from retail to luxury fashion, the power of understanding productivity metrics, and how HR can step beyond the traditional people function to influence the P&L. This conversation is a must for HR professionals ready to collaborate with finance, lead through complexity, and make culture a measurable growth engine.

In this episode of the HR Leaders Podcast, we speak with Emily Chiverton, HR Director for the UK & Ireland at L'Oréal, about building purpose-led careers and nurturing future leaders through structured development. Emily shares her own journey through L'Oréal's early careers program, the power of career mobility, and how initiatives like Brandstorm help young people discover their path. The conversation explores why HR's biggest role isn't managing talent, it's helping people build meaningful, fulfilling careers from day one.

In this episode of the HR Leaders Podcast, we speak with Ryan Laverty, CEO of Arist, about how AI is completely transforming workplace learning. Ryan shares how his team delivers 95%+ engagement by pushing personalized, AI-powered learning through tools like SMS and Microsoft Teams. The conversation explores how AI is making learning faster, more scalable, and more accessible for every employee, not just the top performers.

In this episode of the HR Leaders Podcast, we sit down with Daniel Chait, CEO at Greenhouse Software, and Lewis Brown, Jr. - MA, VP of Talent Management at Comcast. Together, we explore how great recruiting transforms teams, empowers managers, and reshapes the future of work. From the rise of AI-driven job applications to the lessons talent leaders can learn from college sports, this conversation uncovers what it really takes to attract, retain, and grow high-performing talent in a rapidly changing world.

What does it take to move people analytics from the margins to the core of business strategy? In this episode of the Digital HR Leaders podcast, host David Green is joined by Anshul Sheopuri, Executive Vice President of People Operations & Insights at Mastercard, to explore how people analytics is transforming from a support function into a business-critical capability. More than three years since his last appearance on the show, Anshul returns with a new role, a broader remit, and fresh insights into what it takes to embed analytics into enterprise-wide decision-making at scale. What you'll discover in this episode: How the role of the people analytics leader is evolving into a portfolio leadership model The key catalysts behind the shift from traditional HR metrics to integrated, business-first insights How Mastercard is leveraging AI to drive employee success and business transformation A comparative look at building analytics and AI capabilities at IBM vs. Mastercard The importance of governance, ethics, and responsible AI in people analytics Practical steps to scale analytics and embed it into enterprise decision-making The future of people analytics—and what leaders need to prepare for next If you're looking to understand how people analytics can become a true strategic partner across your organisation, this conversation offers a practical and inspiring roadmap. This episode is sponsored by Mercer. To thrive in an AI-augmented world, organisations must rethink how work gets done. Mercer's Work Design solution uses AI to deconstruct jobs, redeploy tasks, and redesign work for greater agility, productivity, and impact. Unlock your team's full potential. Learn more at mercer.com/wfdemo. Hosted on Acast. See acast.com/privacy for more information.

Jessica Zwaan joined us again to unpack the metrics that actually matter in HR today. We talked about the three buckets of metrics every People Leader should use, why the RANS test is a better way to measure engagement, and the one metric to rule them all (ELTV:CAC). ---- Sponsor Links:

In this episode of the HR Leaders Podcast, we speak with Michael D'Ambrose, Board Director at SHRM and former EVP & CHRO at Boeing, about why traditional performance management is failing today's workforce. Michael exposes the flaws of annual reviews, rigid rating systems, and outdated HR processes that demotivate employees and prevent real growth. He shares how empowering managers with real-time feedback, flexibility, and practical leadership can transform company culture, drive business results, and create workplaces where people truly thrive.

In this episode of the HR Leaders Podcast, we speak with Dina Yorke, VP Learning Excellence at Schneider Electric, about how AI is transforming workforce learning through personalization at scale. Dina shares how Schneider Electric is building a skills-based organization where employees drive their own development, supported by AI-powered learning pathways that adapt to individual needs. She explains how breaking down silos, enabling collaboration, and leveraging AI allows Schneider to upskill faster, keep content relevant, and prepare for future workforce challenges.

In this episode of the HR Leaders Podcast, we speak with Alexander Nicolaus, Chief People Officer at Paysend and author of Startup Culture, about how to intentionally design company culture as you scale. Alex shares how his global career shaped his approach to building high-performing teams, why behavior-based hiring beats resumes, and how Paysend is scaling to a billion-dollar business with a lean team. He unpacks how founders can embed values from day one, use clear behaviors to drive performance, and avoid retrofitting culture after growth creates dysfunction.

In this episode of the HR Leaders Podcast, we speak with Jelena Djordjevic, Chief People Officer at Thumbtack, about building true business partnerships as a People leader in today's unpredictable world.Jelena shares how HR leaders can balance empathy with business rigor, navigate rapid change, and create real accountability at the leadership table. She also reveals how Thumbtack is approaching AI adoption with both excitement and caution, building a culture that's ready for the future.

In this episode of the HR Leaders Podcast, we speak with Brandon Roberts, Group VP, People Analytics and AI at ServiceNow, about how AI is transforming talent management as we know it.Brandon shares ServiceNow's Four Point Plan for building AI-first organizations, highlighting how real-time skills data, agile workforce allocation, and reskilling are changing how companies attract, develop, and deploy talent. He explains how HR must build strong partnerships with IT, invest in AI fluency, and completely rethink talent management for the age of AI.

In this episode of the HR Leaders Podcast, we speak with Hannah Awonuga, Founder & CEO of Illume Executive Consulting, about how to unlock executive potential through inclusive leadership and authentic executive coaching.Hannah shares the biggest challenges HR leaders face when developing senior leaders, and why inclusion must be more than a program, it must be a mindset shift. This episode will reshape how you think about power, privilege, and the future of leadership development.

In this episode of the HR Leaders Podcast, we're joined by Quilco Hasemann, Chief People & Culture Officer at OUTFITTERY, to explore how HR can build better leaders by focusing on strengths, not weaknesses. Quilco shares what most companies still get wrong about people development, why culture is the true performance lever, and how experimenting with AI is reshaping HR operations. The conversation also dives into how leadership teams can work better together, and why now is the time to rethink development from the inside out.

In this episode of the HR Leaders Podcast, we're joined by Keith Ferrazzi, Author of Never Lead Alone: 10 Shifts from Leadership to Teamship and Founder of Ferrazzi Greenlight, to unpack the 10 powerful shifts every leader must make to thrive in the age of teamship.Keith shares the core idea behind his book, why traditional leadership is broken, and makes a bold case for moving from command-and-control to a more co-elevating, collaborative way of working.

In this episode of the HR Leaders Podcast, we're joined by Adam Lancaster AIECL, Founder & Chief Learning Officer at Alkemy, to unpack what it really takes to build effective leaders in high-growth, high-change environments.Adam shares powerful lessons from his time at Meta and Coupang, reveals the hidden struggles of first-time managers, and explains why L&D must shift from programs to conversations if it wants to drive business impact.

Are most companies accidentally sabotaging their AI transformation? In this episode of Your AI Injection, host Deep Dhillon sits down with Tahnee Perry, AI advisor at A25, to expose why ~95% of companies are using ChatGPT but still failing spectacularly at AI implementation. Tahnee reveals how organizations are stuck in "Wild West" mode, with rogue employees experimenting randomly while leadership throws around AI buzzwords like it's a magic bullet. She shares examples of teams cutting translation costs by $100,000 in 45 minutes and why the hunt-and-peck workers of today should be rethinking their career paths. Deep and Tahnee explore whether formal AI training is the difference between thriving and floundering in the next economic shift.Learn more about Tahnee here: https://www.linkedin.com/in/tahneeperry/And check out some of our related episodes:Embracing AI in Business: Navigating Misconceptions and Implementation Hurdles with Elise OrasRevolutionizing Customer Service with an AI-Powered Virtual ConciergeTransforming Workforce Management with AI and People Analytics with Adam Binnie

In this episode of the HR Leaders Podcast, we speak with Liam Reese, Head of People at ClickOut Media, about how HR leaders can navigate the complexities of remote, hybrid, and in-office work. Liam shares practical insights on balancing performance with flexibility, building strong cultures in remote-first companies, and aligning executive vision with employee expectations. He also busts common myths about hybrid work and explains why your work model might be your most powerful talent attraction tool.

In this episode of the HR Leaders Podcast, we speak with Ben Frost, Senior Client Partner at Korn Ferry, and Zoë Cannings FCIPD, Strategic HR Transformation Director at Oracle. Together, they explore how organizations must evolve their reward strategies to meet the needs of a changing workforce, balancing personalization, equity, and performance.From skills-based pay models to the strategic use of AI, Ben and Zoe reveal how HR can lead the charge in building fair, flexible, and future-ready reward systems.

Send us a text Content Warning: Suicide ideation; mention of alcoholism, abuse, depressionAbout This EpisodeNina Eiland shares her extraordinary journey from questioning her worth to discovering a bold new path rooted in self-compassion and purpose. Starting over within the trucking industry, Nina's grit and determination caught the attention of mentors who helped her rise through the ranks. Choosing to redefine leadership on her own terms, she has leaned into being true to herself and sharing her story of perseverance. Now the author of Grace in Leadership: A Nobody's Guide to Inspired Leadership, Nina reminds us that true leadership begins within, and that embracing our perfectly imperfect selves can unlock a future brighter than we imagined. Tune in for a story of resilience, reinvention, and the power of believing in your own worth. About Nina EilandNina Eiland currently resides in Dothan, Alabama, with her husband, John, and their three beautiful children Brandyn, Celia and Charlotte. Professionally, Nina brings over a decade of leadership experience in human resources and people operations across both public and private sector organizations. She is a certified HR Consultant and Professional Life Coach, holding credentials including PHR, SHRM-CP, and certifications in Lean Six Sigma and People Analytics. Her debut non-fiction book, Grace and Leadership: A Nobody's Guide to Inspired Leadership, focuses on servant leadership, shaped by her journey of self-acceptance and the importance of showing grace to herself and others.  Additional ResourcesWeb: graceandleadership.comLinkedIn: @NinaEilandSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter

Summary:In this episode, the conversation revolves around the evolving role of HR in mid-sized companies, the importance of data-driven decision-making, and the impact of effective leadership. John Federman, CEO of Higher Road, shares insights on connecting buyers and sellers, the significance of team accountability, and the transformative power of analytics in HR. The discussion highlights the challenges mid-sized companies face in leveraging data and the need for HR professionals to adapt to a more strategic role within organizations.TakeawaysThe job of a CEO is to make the team accountable.Connecting buyers and sellers is key to enabling success.Data-driven solutions are changing the HR landscape.Mid-sized companies can leverage analytics for better ROI.HR professionals are evolving to become data-savvy leaders.Data cleansing is essential for effective analytics.Understanding employee career aspirations is crucial for leadership.There are common truths in leadership across industries.Being a mentor is a significant aspect of leadership.HR must speak the same language as other business functions.Chapters00:00 Introduction to the Podcast and Guest00:46 The Role of a CEO and Team Accountability01:43 Connecting Buyers and Sellers Across Industries03:05 The Impact of Data-Driven Solutions in HR Tech06:26 Understanding ROI in Mid-Sized Companies08:05 The Evolution of HR Professionals11:51 Data Needs of Mid-Sized vs. Larger Companies13:03 Taking Action Towards Data-Driven HR16:03 Leadership Insights and Personal Reflections    

In this episode of the HR Leaders Podcast, we sit down with Juan Pablo Velasquez, CHRO at Fyffes and author of the book Respectful Rebels, to explore the power of respectful rebellion in leadership, navigating polarities in organizational culture, and his insights from leading HR across global markets. Juan Pablo shares personal stories illustrating the value of curiosity, taking risks, and effectively challenging the status quo. The conversation explores how combining respect with rebelliousness can drive positive organizational change and impactful leadership.

In this episode of the HR Leaders Podcast, we sit down with Alim A. Dhanji, CHRO at TD SYNNEX to explore how companies can protect their most valuable asset: culture. As AI reshapes work, Alim explains why empathy, values, and leadership vulnerability are the ultimate differentiators.Drawing from his experience as CHRO and President at Adidas Canada, Alim shares a candid perspective on leading with courage, speaking the language of business, and creating workplaces where humanity still matter.

How do you balance AI driven customer success with human authenticity? In this episode of Your AI Injection, host Deep Dhillon chats with Zach Hawley, CEO and founder of Steerco Analytics, about how AI is helping take the pressure off of increasingly overwhelmed customer success teams. Zach reveals why many teams have drifted from their original mission of driving long‑term value to chasing quicker upsells, due in part to their overwhelming workload. The two examine how Steerco's AI tools could transform the CS role entirely: when machines handle all the reporting and data analysis, what becomes the unique human contribution? Tune in to discover how AI might not just save your drowning customer success team, but fundamentally transform the human-centered discipline into something more authentic and strategic.Learn more about Steerco Analytics here: https://www.getsteerco.com/and Zach here: https://www.linkedin.com/in/zach-s-hawley/And check out some of our related episodes:Embracing AI in Business: Navigating Misconceptions and Implementation Hurdles with Elise OrasRevolutionizing Customer Service with an AI-Powered Virtual ConciergeTransforming Workforce Management with AI and People Analytics with Adam Binnie

In this episode of the HR Leaders Podcast, we sit down with Sarnjit Kaur, Chief People Officer International at Cox Automotive Inc., to explore how HR leaders can transform data into board-level ROI.Sarnjit shares how HR teams can elevate people analytics from operational metrics to strategic insights, and how combining empathy with business acumen can unlock real impact.

In this episode of the HR Leaders Podcast, we speak with Andy Biladeau, Chief Transformation Officer at SHRM , about how structured agility is redefining transformation in today's AI-driven workplace. Andy shares how SHRM is building future-proof systems, why the silos between HR, IT, and business are breaking down, and what it takes to lead through constant change without burning people out.

HR is at a tipping point: lead with data or risk being led by others. As organisations face growing complexity - from AI disruption to shifting stakeholder expectations - the role of HR is changing fast. Today's Chief People Officers are expected to do more than care for culture - they're expected to influence strategy, shape business outcomes, and back it all up with data. In this episode of the Digital HR Leaders podcast, host David Green is joined by Dean Carter, former Chief People Officer at Patagonia, Sears, Fossil, and Guild, and now Founder and Chief Experience Officer at Modern Executive Solutions. Dean has spent his career pushing HR beyond tradition, embedding people analytics at the core of strategy and helping organisations hire the next generation of transformative HR leaders. Tune in, as they explore: The story behind Dean's analytics awakening, and how it reshaped his approach to HR Why so many HR teams get stuck in “dashboard delivery”, and how to move toward insight and impact How renaming his team to “Insights and Outcomes” changed executive expectations The measurable business and human value of Patagonia's four-day workweek Why HR must reclaim workforce planning, and treat it as a strategic lever, not a finance function Today's Heads of People Analytics skillsets need to step into CPO roles What separates data-driven HR teams that lead from those that react This episode, sponsored by Worklytics, brings clarity and urgency to a conversation every people leader needs to hear. It is more than a call for better reporting - it's a roadmap for turning HR into a strategic powerhouse. Worklytics helps leaders understand how work actually happens with data-driven insights into collaboration, productivity and AI adoption. By analysing real work patterns - from meetings to tool usage - they empower teams to work smarter, not harder. And here's something special: Worklytics is offering Digital HR Leaders listeners a complimentary AI adoption assessment to understand how your teams are really using AI - and where untapped potential lies. But don't wait - spots are limited. Learn more at worklytics.co/ai Hosted on Acast. See acast.com/privacy for more information.

In this episode of the HR Leaders Podcast, we speak with Mike James Ross, author of the book Intention: The Surprising Psychology of High Performers, about why intention-driven leadership is the secret to creating high-performing teams and meaningful employee engagement. Mike reveals how organizations often misunderstand high performance, how AI will transform HR, and why leaders must empower people to embrace risk and innovation.

In this episode of the HR Leaders Podcast, we sit down with Stephanie Werner-Dietz, Executive Vice President, Human Resources of ArcelorMittal, to explore how HR leaders can deeply connect with the business and drive people strategies that truly make an impact. Stephanie shares her experience moving from the tech sector into manufacturing, the power of immersing yourself in the frontline, and how building trust and credibility transforms HR's role in the business.

In this episode of the HR Leaders Podcast, we sit down with Ciprian Arhire, Global Head of People Programmes and Analytics at Entain, to explore how HR leaders can balance AI, data, and human connection in the age of digital transformation.Ciprian shares insights on simplifying HR tech stacks, building trust in AI adoption, and creating agile strategies that future-proof HR. He also shares why upskilling HR teams in data literacy and storytelling is critical for success.

In this special episode of the HR Leaders Podcast, we bring you a powerful panel discussion hosted by Lynne Oldham, Chief People Officer at Dataiku, featuring talent leaders from Databricks, Omnicom Media Group, Eaton and Zapier.Together, they explore how AI is transforming talent acquisition and talent management, from predictive hiring and internal mobility to bias reduction and personalized candidate experiences.

In this episode of the HR Leaders Podcast, we sit down with Michael Fraccaro, Former Chief People Officer at Mastercard, to discuss the future of HR leadership, succession planning, and the balance between formal and moral leadership. Michael shares lessons from his nine-year tenure, including CEO succession, scaling culture globally, and building high-performing teams by empowering others.

Layla O'Kane, a senior director at Opportunity@Work, and Cole Napper, vice president of People Analytics at Lightcast, a labor market analytics company, talk about the latest data on career and career advancement opportunities for skilled workers without a college degree.→ State of the Paper Ceiling | Opportunity@Work

Rolling out AI tools is easy. Making them deliver real value for people and performance? That's the challenge. In this episode of the Digital HR Leaders podcast, host David Green is joined by Erik Schultink, CTO and Co-Founder of Worklytics, to explore how organisations can move beyond the hype and start measuring the real impact of AI in the workplace. Join them as they uncover: Why most companies aren't seeing the tangible value of their AI investment What leading organisations are doing differently to embed AI into the flow of work How people analytics teams can track meaningful signals of successful AI adoption The unintended consequences of AI on workload, productivity, and burnout The role of ONA (Organisational Network Analysis) in improving AI integration Who should own AI adoption Practical steps for HR leaders looking to shape a responsible, people-first AI strategy Whether you're just starting your AI journey or seeking to realign your current approach, this episode, sponsored by Worklytics, delivers critical insights to help you lead with clarity, intention, and impact. Worklytics helps leaders understand how work actually happens with data-driven insights into collaboration, productivity, and AI adoption. By analysing real work patterns - from meetings to tool usage - they empower teams to work smarter, not harder. And here's something special: Worklytics is offering Digital HR Leaders listeners a complimentary AI adoption assessment to understand how your teams are really using AI - and where untapped potential lies. But don't wait - spots are limited. Learn more at worklytics.co/ai Hosted on Acast. See acast.com/privacy for more information.